Across
- 4. This act concerns the Collection, Use, Storage and Disclosure of personal information
- 5. The Fair Trading Act ensures that you do not make false or ___ statements
- 8. What could you ignore, downplay, outweigh or turn around?
- 10. than New Zealand Herald
- 11. Energy online is a part of which larger power company
- 12. Is the process of finding out what savings can be made by looking at a past power bill
- 14. Needs to be clearly marked to ensure correct delivery
- 15. 20% is the rate of what payment discount Energy Online customers can receive
- 16. Energy online customers are only charged for this usual, rather than an estimate
Down
- 1. You have 5 seconds to make a good what?
- 2. Never make this unless you are sure what you are offering is true and accurate
- 3. What should we ask to find out which benefits are important to a customer?
- 6. What legislation requires that telemarketers state their name, company and reason when making outbound calls?
- 7. There are two main forms of power that EOL customers receive: Electricty and ___
- 9. The type of consumer who we may offer a newspaper
- 13. New Zealand Herald has two subscription plane: Pay In Advance and ___ Payment Plan