Across
- 2. Wants to update email.
- 5. Contact us regarding unknown charge and can not locate this charge.
- 8. Contact us because the solution the experts provided was wrong.
- 9. Wants a refund gladly states they are eligible for a refund.
- 10. Contact us regarding their subscription expired after they just purchased it.
- 11. Book was shipped back, you tracked it and it says delivered yesterday?
- 12. Student contact us regarding their account is suspended, gladly says it can be reinstated.
Down
- 1. Student wants to cancel subscription.
- 3. Contact us that they have homework due in 2 hours and they just posted a question.
- 4. Wants a refund but gladly states they are NOT eligible for a refund.
- 6. student contact us because they are not able view solutions for already asked questions.
- 7. Student contact us regarding their account suspended, gladly can NOT reinstate(within 48 hours)