Across
- 1. Defined by time and by priority level
- 3. A subset of a queue, usually defined by the types of claims to be processed by specific individuals
- 7. The date by which a work item in a queue should be processed
- 8. Choose this button to view a selection list of options, such as Take a Break
- 9. Choose this button to open a work item
Down
- 2. A Workflow item put on hold until later
- 3. A manual assignment of work
- 4. A Workflow item which may not have a Facets record associated with it
- 5. A piece of work in a Workflow queue
- 6. A set of work items to be done