Across
- 5. People from this cultural background appreciates humor and they like discounts
- 7. Never use Madam/Sir when addressing people from this culture, as its considered of low-class
- 9. They dont really say what they mean, for example: when they complaint they will say its not about the money but in reality it really is about the money
- 11. This type of guest considers mixture of English and their local language as natural in one sentence
- 13. This type of people loves and is proud of their national language
- 14. Singaporean and Japanese guest are very strict about ...
- 15. They might appear as rude and pushy but its just so that we take their request seriously. Their written English is better than their verbal.
- 18. Use this to address Indian woman without professional title (Dr/Prof)
Down
- 1. Meanwhile, there is another culture who aren't like Singaporean, Korean and Chinese
- 2. Besides Malaysian, which other culture appreciates title
- 3. Being .... and friendly are important in Thai and Indonesian culture. Thai add "ka" and "kap/khub" in the end of their sentence to show this manner
- 4. When dealing with Malaysian, you are not supposed to instuct them but instead ... them
- 6. Customers from Indonesia and Malaysia will prefer to be adressed by their ...
- 8. With people from this background, saying sorry means you are acknowledging your mistake. Refrain to use it unnecessarily
- 10. French uses this approach to understand business negotiation, but you should avoid having this with Arabic cause it will become a never ending story
- 12. Most of the culture will find it rude, if you ... when they speak
- 16. This culture needs a rather long greetings before addressing the real concern and they dislike direct conversation
- 17. Australian says this a lot