Across
- 5. Expectation that things will turn out well
- 7. Clearly and distinctly pronouncing syallbles and sounds
- 11. Set if cystins and rules that explains appropriate conduct or procedures in formal situations
- 13. Art of using good manners in any situation
- 14. Prescribed form of dress worn by everybody in a particular group, such as a company or department
- 16. Body's reaction to increased demands or dangerous situations
- 17. Processfor holding meeting so that they are ordely and democratic
- 18. Technical terminology or vocabulary specific to a field of work or group
- 20. Skills used to communicate and work well with others
- 21. document that dictates how business should be conducted
- 22. Critical skills necessary to perform the required work-related tasks of a position
- 23. individual's ideas of what is right and wrong
- 24. Changing the emphasis of words by raising and lowering the voice
Down
- 1. How personal thought orfeelings affect a person's outward behavior
- 2. Act of sending a message
- 3. Something to be achieved in a specified time period
- 4. Process of turning the idea for a message into symbols that can be communicated
- 6. Highness or lowness of a sound
- 8. Something that comes from a person's mind, such as an idea, invention, or process
- 9. Reciever's response to the sender
- 10. Taking with people an individual knows and developing new relationships that can lead to potential career or job opportunitues
- 11. Act of exhibiting appropriate character, judgment and behavior by a person who is trained to preform a job
- 12. Attitude projected with the tone and pitch of a person's voice
- 15. Having the ability to hare someone else's emotions
- 19. the ability to make changes to better match or fit, in new situations