Across
- 2. The inability of an item, product or service to perform required functions on demand due to one or more defects
- 7. A form that is used for collecting data
- 8. diagram that displays a reporting or relationship hierarchy
- 9. A tool for organizing, summarizing and depicting data in graphic form
- 10. A product or service that fails to meet agreed to customer requirements
Down
- 1. Technique used to generate ideas
- 3. A tool for ensuring all important steps or actions in an operation have been taken
- 4. A target or goal to be achieved
- 5. Closeness between an recorded value and accepted value
- 6. Japanese terms used to organizes the workplace, keeps it neat and clean, establishes standardized condition and maintains discipline to sustain the effort