Across
- 2. Positive change in performance, quality, or efficiency
- 3. Measures taken to address nonconformities and restore compliance in quality systems
- 4. Key factor in customer satisfaction and brand reputation (7)
- 5. Results or conclusions drawn from analysis or review
- 6. Confidence in product reliability or service delivery (9)
- 7. Series of actions taken to achieve a business outcome
- 8. Established benchmarks for performance or compliance (9)
- 9. Systematic review of records or processes (5)
- 10. Ongoing observation to ensure compliance or performance
- 11. Following procedures to meet legal or industry requirements
Down
- 1. Formal confirmation of meeting industry standards or qualifications (13)
- 6. Official recognition of competence or standards compliance (13)