Across
- 5. satisfaction A measure of how well a business has met its customers'
- 6. Able to accomplish a task using a minimum amount of time and effort
- 8. A customer's expression of dissatisfaction
- 9. Something required or essential that is lacking
- 10. The people who buy goods and services
Down
- 1. Any paid form of nonpersonal presentation of ideas, goods, or
- 2. Courteous; respectful
- 3. Advantage
- 4. should be a business's top priority
- 5. service mindset The belief that providing customers with excellent
- 7. Correct; error-free