Across
- 1. Name given to a pre-written response
- 5. Ticket status used when a query is resolved
- 6. Name given to the person or group responsible for the ticket
- 7. Ticket status used when waiting for a 3rd party to act on a ticket
Down
- 2. Zendesk Talk and Chat status used when extra time is needed to complete a task
- 3. Name given to a customer making an enquiry
- 4. Ticket status used when a customer has yet to respond