customer service Crossword Puzzles

LIQUIDZ HM Industry 2024-08-28

LIQUIDZ HM Industry crossword puzzle
Across
  1. Cleans dishes, utensils, and kitchen equipment to ensure smooth kitchen operations.
  2. Handles customer payments, processes orders, and provides a point of contact for guests when they enter or leave the restaurant.
  3. Develops and implements marketing strategies to promote the restaurant and attract customers.
  4. Oversees the day-to-day operations of the restaurant, including staff management, customer relations, and financial performance.
  5. Specializes in creating desserts, pastries, and baked goods.
  6. The individual or group responsible for owning and managing the restaurant.
Down
  1. Greets and seats guests, manages reservations, and coordinates seating arrangements.
  2. Prepares and serves alcoholic and non-alcoholic beverages to customers.
  3. A wine expert responsible for curating the wine list, assisting customers with wine selection, and managing the wine cellar.
  4. Specializes in preparing and serving coffee beverages, including espresso, cappuccinos, and lattes.
  5. Leads the kitchen staff, designs the menu, and ensures food quality and consistency.
  6. Takes orders, serves food and beverages, and provides customer service at the table.

12 Clues: Specializes in creating desserts, pastries, and baked goods. • Prepares and serves alcoholic and non-alcoholic beverages to customers. • The individual or group responsible for owning and managing the restaurant. • Cleans dishes, utensils, and kitchen equipment to ensure smooth kitchen operations. • ...

RECAP 2022-04-22

RECAP crossword puzzle
Across
  1. What is the default way you search for an account in Account Manager?
  2. Which department is responsible for verifying accounts?
  3. What is the name of the area on the Website where customers can self-manage their account?
  4. Which part of the Service Ethos does ‘Guide and Educate’ fall in to?
  5. Which area of the Hub would you navigate to in order to locate information to assist in answering customer queries?
  6. What type of note must you read before proceeding with actioning anything on an account?
Down
  1. Which section of the website can customers locate information on available payment methods?
  2. What level of security must we confirm before proceeding?
  3. Which Responsible Gambling control allows a customer to limit the amount of money they are able to deposit?
  4. 11. If a customer contacts via Live Chat and they are logged in to their account, they have passed __________ security.
  5. What type of payment method is PayPal?
  6. If a note has the abbreviation FS, what does this refer to?

12 Clues: What type of payment method is PayPal? • Which department is responsible for verifying accounts? • What level of security must we confirm before proceeding? • If a note has the abbreviation FS, what does this refer to? • Which part of the Service Ethos does ‘Guide and Educate’ fall in to? • What is the default way you search for an account in Account Manager? • ...

Section 28.1 2023-06-19

Section 28.1 crossword puzzle
Across
  1. A company's ability and ___ to act on the information.
  2. Research also helps businesses solve marketing problems and ___ the potential of new product ideas.
  3. simply collection of related information.
  4. As a cultural tradition, much of the local population ___ betel nuts.
  5. Even though the product had a global focus, it did not have global____.
Down
  1. The data collected in marketing research must be ____ and stored...
  2. ...customer satisfaction research on the quality of its _____ lending service.
  3. Market research is a ____ concept that deals specifically with the gathering of ...
  4. Customer who choose to ___ in such programs...
  5. ...compiled and shared with greater ___ and cost effectiveness...

10 Clues: simply collection of related information. • Customer who choose to ___ in such programs... • A company's ability and ___ to act on the information. • ...compiled and shared with greater ___ and cost effectiveness... • The data collected in marketing research must be ____ and stored... • As a cultural tradition, much of the local population ___ betel nuts. • ...

6.21 Top Ten Review Team 4 2022-07-20

6.21 Top Ten Review Team 4 crossword puzzle
Across
  1. a way for us to contact our Mentors when assistance is needed
  2. To help us to compare different account features and be able to relay that to our customers
  3. Reference the website in assisting customers and helping
  4. a place for us to reference notes and ideas from discussions and coachings
Down
  1. A resource to get an in depth look at customer's account and servicing
  2. another resource to help service a customer account
  3. Help see what a customer sees on their screen
  4. how we verify our customers
  5. helps to KYC customers
  6. Resource to look up answers

10 Clues: helps to KYC customers • how we verify our customers • Resource to look up answers • Help see what a customer sees on their screen • another resource to help service a customer account • Reference the website in assisting customers and helping • a way for us to contact our Mentors when assistance is needed • ...

Sales Academy Crossword 2015-09-24

Sales Academy Crossword crossword puzzle
Across
  1. Exchange of a commodity for money
  2. The place where one lives
  3. carry out a systematic enquiry
  4. Action of helping or doing work for someone
  5. An advantage
  6. Continuation of something that has been started
  7. Objections
  8. Act of travelling from one place to another
  9. Polite word of recognition
Down
  1. Action of teaching a person a particular skill or behaviour
  2. Accomplishment of an aim or purpose
  3. Edible fruit that has very sweet flesh
  4. Light hearted pleasure
  5. Purchaser
  6. Harmonious relationship where ideas are communicated and understood
  7. Arrange to come into the presence or company of
  8. Come to an end

17 Clues: Purchaser • Objections • An advantage • Come to an end • Light hearted pleasure • The place where one lives • Polite word of recognition • carry out a systematic enquiry • Exchange of a commodity for money • Accomplishment of an aim or purpose • Edible fruit that has very sweet flesh • Action of helping or doing work for someone • Act of travelling from one place to another • ...

RADIOLOGY TJC OLYMPICS 2023-01-11

RADIOLOGY TJC OLYMPICS crossword puzzle
Across
  1. temperature control monitoring system
  2. Confirm by calling Police at ext. 3541
  3. advises on handling chemicals located in Radiology
  4. Diagnosis, Recent changes, Anticipated changes, What to watch
  5. Christmas tree color
  6. conducted weekly to identify and report hazards
  7. 2 minute dry time
  8. steps to handling a fire
  9. hazards in the workplace
  10. operating instruction and procedures for each modality
Down
  1. Where the only eye wash station is located in Radiology
  2. Bio-Med inspection
  3. Clinical Warnings Advanced Directive
  4. preoccupation of failure-safety stories
  5. not more than 3/4 full
  6. Medical Center Customer Service initiatives
  7. 5 minute drying time

17 Clues: 2 minute dry time • Bio-Med inspection • Christmas tree color • 5 minute drying time • not more than 3/4 full • steps to handling a fire • hazards in the workplace • Clinical Warnings Advanced Directive • temperature control monitoring system • Confirm by calling Police at ext. 3541 • preoccupation of failure-safety stories • Medical Center Customer Service initiatives • ...

Cupcakes to the Rescue 2025-11-20

Cupcakes to the Rescue crossword puzzle
Across
  1. hard to carry or hold
  2. providing something to a customer
  3. a way to promote something
  4. made something special
  5. when something goes wrong
  6. the outline to help when you write
  7. the first time you write about something
  8. put ideas on paper before you write
Down
  1. meaning more than one meaning for a word
  2. a story with events than happen in order
  3. creating something of our own
  4. something within a story
  5. a describing word
  6. the way a person is
  7. proper way to write words
  8. what the story is about
  9. word that describes a verb

17 Clues: a describing word • the way a person is • hard to carry or hold • made something special • what the story is about • something within a story • when something goes wrong • proper way to write words • a way to promote something • word that describes a verb • creating something of our own • providing something to a customer • the outline to help when you write • ...

Financial Terms 2023-03-13

Financial Terms crossword puzzle
Across
  1. The technology that allows the customer to make purchases without swiping their cards or using their PIN
  2. The company that collects information from various sources and provides consumer credit information
  3. Internal measures taken to prevent accounts from being used for money laundering
  4. This person has the legal right to make a decision on behalf of another person
  5. This occurs when an agent transfers a call only after speaking to the other party on the call first
  6. The process of confirming a caller's identity before providing information
Down
  1. An account designed to keep a customer's money safe and help it grow
  2. Another term for APR (Annual Percentage Rate)
  3. The tool in which a customer enters their information before they are connected to an agent
  4. Service terms that are generally used during or just before a phone conversation with a customer
  5. The maximum amount of credit at a customer's disposal by a lending institution
  6. An account that has been closed due to delinquency or non-payment

12 Clues: Another term for APR (Annual Percentage Rate) • An account that has been closed due to delinquency or non-payment • An account designed to keep a customer's money safe and help it grow • The process of confirming a caller's identity before providing information • The maximum amount of credit at a customer's disposal by a lending institution • ...

entrepreneurship 2022-11-18

entrepreneurship crossword puzzle
Across
  1. the object of a persons ambition or efforts
  2. promotion of a product or company through a distinctive design
  3. a cost that businesses incur in running their operations
  4. donation of money to good causes
  5. action of promoting or selling products and serivces
Down
  1. a symbol adopted to represent a company or its products/services
  2. a published public notice of something
  3. cost of a product or service
  4. commercial or industrial activity or enterprise or dealings of a transactional nature
  5. a financial gain, usually calculated by the difference between amount earned and amount spent
  6. someone who purchases a product or service

11 Clues: cost of a product or service • donation of money to good causes • a published public notice of something • someone who purchases a product or service • the object of a persons ambition or efforts • action of promoting or selling products and serivces • a cost that businesses incur in running their operations • ...

MKT-002 2022-01-20

MKT-002 crossword puzzle
Across
  1. The amount of money a business thinks it should charge for its product or service.
  2. Identifying, evaluating, negotiating, and selecting the most favorable channels of distribution, in order to get products from the producer to the end user.
  3. Service The individualized attention provided and available to customers throughout their lifespan as customers.
  4. A good or material bought and sold freely, and that is reasonably interchangeable among multiple suppliers, and whose price is usually highly correlated to perceived supply; more simply, it is an everyday type of product that is readily available, like green beans or milk at a grocery store.
  5. Management Researching a business’s target market and customers, its competing products or services, and relevant trends within the industry.
Down
  1. Management Creating new products and updating existing products, both based on research and feedback from existing customers and competitors’ customers, and getting rid of poor performing products.
  2. Market A specific group of customers that are most likely to buy your product, and that you want to reach by aiming or targeting your marketing efforts.
  3. Directly communicating with customers, listening to their needs and wants, giving them the information they need to make an informed buying decision, and persuading them on the merits of the product or service a business provides.
  4. Informing potential customers that a product or service exists, and the results they should expect from using it.
  5. Planning Creating strategies and establishing goals, objectives, processes and procedures in order to reach and attract the target customer to a business.

10 Clues: The amount of money a business thinks it should charge for its product or service. • Informing potential customers that a product or service exists, and the results they should expect from using it. • Service The individualized attention provided and available to customers throughout their lifespan as customers. • ...

Advertising Vocabulary 2022-01-08

Advertising Vocabulary crossword puzzle
Across
  1. (n) A person or a particular group of people that something is directed at
  2. (n)The number and characteristics of people who live in a particular area or form a particular group, especially in relation to their age, how much money they have and what they spend it on.
  3. (n)the quality of being honest and having strong moral principles that you refuse to change
  4. (n)a series of activities designed to produce a particular result
  5. (n)The business of trying to persuade people to buy products or services.
  6. (n) A customer or someone who receives services
  7. (n) a small group of people whose response to something (such as a new product or a politician's image) is studied to determine the response that can be expected from a larger population.
  8. (n)The group of people together in one place to watch or listen to a play, film, someone speaking
Down
  1. (n) How an advertising agency proposes marketing ideas for a brand, product, or service to a prospective client.
  2. (n)The real facts about a situation, event, or person.
  3. (n)Radio or television transmission aimed at a narrowly defined area or audience (such as paying subscribers)
  4. (n)Advertisements that appear or happen, especially suddenly or unexpectedly
  5. (n)Something that is not recognized or understood by the conscious mind but still having an influence on it.
  6. (n)The number of people who answer questions in a survey (= set of questions about a product or service) as a percentage of the number of people who are asked to take it.
  7. (n) The internet, newspapers, magazines, television, etc., considered as a group
  8. (v)to send out a program on television or radio
  9. (n)A person who buys goods or a service
  10. (n-v) A person or company that supports a person, organization, or activity by giving money.

18 Clues: (n)A person who buys goods or a service • (v)to send out a program on television or radio • (n) A customer or someone who receives services • (n)The real facts about a situation, event, or person. • (n)a series of activities designed to produce a particular result • (n)The business of trying to persuade people to buy products or services. • ...

Stakeholders 2021-06-24

Stakeholders crossword puzzle
Across
  1. funding for plans for a business
  2. a person seeking a product
  3. Owners, Employees, Manages
  4. a person giving service for a pay
Down
  1. Customers, Communities, Suppliers
  2. a person that manages workers
  3. a group of people that support
  4. a person that supplies stores
  5. people that use something
  6. a person that manages a business

10 Clues: people that use something • a person seeking a product • Owners, Employees, Manages • a person that manages workers • a person that supplies stores • a group of people that support • funding for plans for a business • a person that manages a business • Customers, Communities, Suppliers • a person giving service for a pay

Lending Operations Roadshow 2022 2022-10-12

Lending Operations Roadshow 2022 crossword puzzle
Across
  1. The Discharges team process 1900 what each month
  2. What is the main system used in Account Originations when clearing exceptions that arise on the customer application?
  3. What type of cost quotes do the Lending Solutions perform as part of their tasks
  4. In Customer Actions team, what type of plans do they create
  5. Progress Payments team is made up of 2 funding functions Progress Payment Funding, and what Funding?
  6. Which team in Discharges perform the Production of Title task?
  7. Who does the CSS team liaise when arranging settlement?
  8. Apart from Brokers/Propriety, who do the Verifications team liaise with?
Down
  1. What do the Credit team use to determine if the loan meets risk appetite
  2. Select one of the following - At Service Support up to 2000 calls are answered per day, per week or per month?
  3. True or False – The Top Up Originations team are a paper-based team
  4. What is the internal team called withing settlements that process FHOG applications?
  5. The Top Up Credit team are one of very few teams that still use what system to assess interest only and term extensions
  6. What task did the Quality Team perform on over 3000 files.
  7. Complete the following task in Deposit Solutions: Action customer ????? merge request
  8. In VSO, what system is used when actioning a valuation request?

16 Clues: The Discharges team process 1900 what each month • Who does the CSS team liaise when arranging settlement? • What task did the Quality Team perform on over 3000 files. • In Customer Actions team, what type of plans do they create • Which team in Discharges perform the Production of Title task? • In VSO, what system is used when actioning a valuation request? • ...

Operations Management 2025-03-19

Operations Management crossword puzzle
Across
  1. A network of organizations, activities, information, and resources involved in sourcing, producing, and delivering goods or services to the end customer.
  2. A sequence of steps to design and build an integrated operations model.
  3. Ensuring positive customer experiences.
  4. Using technology to streamline operations.
  5. Managing expenses to maximize profit.
  6. The process of making informed predictions about future outcomes based on the analysis of historical data.
Down
  1. Ensuring consistent quality across all locations.
  2. A production method where materials and components are received and used only when they are needed, aiming to minimize inventory, reduce waste, and improve efficiency.
  3. The process of storing, ordering, and selling of goods and services
  4. Hiring a third-party company or individual to perform services or tasks that were previously done in-house
  5. A process that ensures a product or service consistently meets predefined quality standards
  6. The practice of finding ways to make existing processes faster, more accurate, more efficient, and more reliable.
  7. A business approach that focuses on eliminating waste and maximizing value for the customer
  8. A business’s ability to grow efficiently
  9. The overall process of managing how resources are acquired, stored, and transported to their final destination
  10. A company's ability to maximize output (products, services, revenue) with the least amount of input (time, effort, resources, capital).

16 Clues: Managing expenses to maximize profit. • Ensuring positive customer experiences. • A business’s ability to grow efficiently • Using technology to streamline operations. • Ensuring consistent quality across all locations. • The process of storing, ordering, and selling of goods and services • A sequence of steps to design and build an integrated operations model. • ...

Zulily Crossword Puzzle 2020-12-16

Zulily Crossword Puzzle crossword puzzle
Across
  1. shipped directly from the vendor
  2. used to notify the FC of a problem
  3. person who shops at Zulily
  4. customer no longer wants, label sent
  5. printed information for a return
  6. action taken when customer no longer wants item
  7. left on order for next rep
  8. not working, broken, torn
  9. angry customer asks for supervisor
  10. information used to identify the caller
  11. another name for eGain
Down
  1. needed in order to receive emails
  2. company responsible for deliveries
  3. used to find an order's whereabouts
  4. where to look for customer account
  5. may give as store credit or OMP
  6. a secret monitor done on a call
  7. person partially responsible for your success
  8. where is my order
  9. information provided over life of account

20 Clues: where is my order • another name for eGain • not working, broken, torn • person who shops at Zulily • left on order for next rep • may give as store credit or OMP • a secret monitor done on a call • shipped directly from the vendor • printed information for a return • needed in order to receive emails • used to notify the FC of a problem • company responsible for deliveries • ...

Marketing Mix Introduction 2024-10-07

Marketing Mix Introduction crossword puzzle
Across
  1. The amount of money a seller charges a customer for a product or service.
  2. A combination of four elements that can help a business to market its products.
  3. The group of people to whom a business aims to sell its products or services.
  4. An actual item (physical good or service) provided to meet customers' needs.
Down
  1. A small, specialised segment of a larger market.
  2. Making customers aware of the product or brand in order to increase sales and brand loyalty.
  3. The process of identifying and satisfying customer needs and wants while making profits.
  4. Refers to where customers will buy the product and the channel of distribution used to get the product to this location.

8 Clues: A small, specialised segment of a larger market. • The amount of money a seller charges a customer for a product or service. • An actual item (physical good or service) provided to meet customers' needs. • The group of people to whom a business aims to sell its products or services. • ...

Energy Savings 2021-05-31

Energy Savings crossword puzzle
Across
  1. If a customer earns their $50 reward, what other challenge can they than participate in?
  2. Where can a customer purchase a home energy monitor?
  3. Acronym for Energy Conservation Assistance Program
  4. What direct should a ceiling fan be in, in colder weather?
  5. What appliance can account for as much as 25% of energy use?
  6. A program to help identify appliances that meet or exceed certain standards of energy efficiency
  7. What does the R mean in terms of how insulation is measured?
Down
  1. What can a customer receive as a promotion to help customer save electricity.
  2. Low income customer can get a free ESK if they meet a predefined __________.
  3. To activate a reduction ______, to try to reduce their power consumption by 10% a customer must navigate to the Team Power Smart Member Tool Box.
  4. To earn a $50 or $25 credit, what must the customer be apart of? (use acronym)
  5. Who can a customer call regarding items within their ESK?
  6. You can receive a rebate for ______ & doors.
  7. What meters can no longer be supported by Team Power Smart?
  8. What decide allows a customer to see real time energy use? (acronym)
  9. Recommended temps for this appliance is 2-3 degrees Celsius
  10. What appliance can a customer use without the dry cycle to conserve energy?

17 Clues: You can receive a rebate for ______ & doors. • Acronym for Energy Conservation Assistance Program • Where can a customer purchase a home energy monitor? • Who can a customer call regarding items within their ESK? • What direct should a ceiling fan be in, in colder weather? • What meters can no longer be supported by Team Power Smart? • ...

RECAP 2022-04-22

RECAP crossword puzzle
Across
  1. What is the default way you search for an account in Account Manager?
  2. Which department is responsible for verifying accounts?
  3. What is the name of the area on the Website where customers can self-manage their account?
  4. Which part of the Service Ethos does ‘Guide and Educate’ fall in to?
  5. Which area of the Hub would you navigate to in order to locate information to assist in answering customer queries?
  6. What type of note must you read before proceeding with actioning anything on an account?
Down
  1. Which section of the website can customers locate information on available payment methods?
  2. What level of security must we confirm before proceeding?
  3. Which Responsible Gambling control allows a customer to limit the amount of money they are able to deposit?
  4. 11. If a customer contacts via Live Chat and they are logged in to their account, they have passed __________ security.
  5. What type of payment method is PayPal?
  6. If a note has the abbreviation FS, what does this refer to?

12 Clues: What type of payment method is PayPal? • Which department is responsible for verifying accounts? • What level of security must we confirm before proceeding? • If a note has the abbreviation FS, what does this refer to? • Which part of the Service Ethos does ‘Guide and Educate’ fall in to? • What is the default way you search for an account in Account Manager? • ...

CROSSWORD :) 2020-03-17

CROSSWORD :) crossword puzzle
Across
  1. FANUC HAS A STRONG LOCAL ...
  2. THE FUTURE LIES IN THE...
  3. "LUTOWANIE" IN ENGLISH
  4. THE FACTORY AUTOMATION COMPANY
  5. "SPAWANIE" IN ENGLISH
Down
  1. ... UP TO 35 KG
  2. ... SERVICE (HELPING YOU MEET YOUR PRODUCTION NEEDS)
  3. "KONSERWACJA" IN ENGLISH

8 Clues: ... UP TO 35 KG • "SPAWANIE" IN ENGLISH • "LUTOWANIE" IN ENGLISH • "KONSERWACJA" IN ENGLISH • THE FUTURE LIES IN THE... • FANUC HAS A STRONG LOCAL ... • THE FACTORY AUTOMATION COMPANY • ... SERVICE (HELPING YOU MEET YOUR PRODUCTION NEEDS)

Restaurant Vocabulary 2024-07-11

Restaurant Vocabulary crossword puzzle
Across
  1. counter where alcoholic beverages are ordered
  2. arrangement to hold a place in advance
  3. server at a restaurant
  4. (verb) tell server what you'd like to eat
  5. fresh choices that may not be on the menu
  6. list of options to eat
  7. mixed drink of wine or liquor
Down
  1. one who purchases a service
  2. paper that lists amount due
  3. enclosed seating area with a table and benches
  4. spicy condiment
  5. cloth or paper to wipe lips or fingers
  6. high chair
  7. food or drink before a meal

14 Clues: high chair • spicy condiment • server at a restaurant • list of options to eat • one who purchases a service • paper that lists amount due • food or drink before a meal • mixed drink of wine or liquor • arrangement to hold a place in advance • cloth or paper to wipe lips or fingers • (verb) tell server what you'd like to eat • fresh choices that may not be on the menu • ...

Vestou Fashion 2023-04-23

Vestou Fashion crossword puzzle
Across
  1. Our first product
  2. What we aim to give you
  3. Creator of the Business
  4. First founder
Down
  1. Head of the Customer Service
  2. First official open date
  3. A brand that focuses on every shape
  4. City- What is Vestou Fashions main location?
  5. The new product on our line
  6. A Product that hugs your body and shapes it

10 Clues: First founder • Our first product • What we aim to give you • Creator of the Business • First official open date • The new product on our line • Head of the Customer Service • A brand that focuses on every shape • A Product that hugs your body and shapes it • City- What is Vestou Fashions main location?

Business 2013-04-29

Business crossword puzzle
Across
  1. someone who buys something from the company?
  2. a word for selling?
  3. something you can donate to?
  4. a word that could relate with employment?
Down
  1. another name for a company?
  2. the same as a business?
  3. what a business makes?
  4. how much something costs?
  5. another word for build?
  6. a part of business to do with money?

10 Clues: a word for selling? • what a business makes? • the same as a business? • another word for build? • how much something costs? • another name for a company? • something you can donate to? • a part of business to do with money? • a word that could relate with employment? • someone who buys something from the company?

A.a CDS Crossword Puzzle 2022-04-16

A.a CDS Crossword Puzzle crossword puzzle
Across
  1. Working with others to achieve common goals
  2. Activities taken to deliver services
  3. Network of organization
Down
  1. Establish and improve service relationship
  2. A measurement that is reported
  3. Working with others to achieve your goals
  4. Customer user experience
  5. Leadership focused on supporting people
  6. Value chain activity vision
  7. Move activities closer to the work

10 Clues: Network of organization • Customer user experience • Value chain activity vision • A measurement that is reported • Move activities closer to the work • Activities taken to deliver services • Leadership focused on supporting people • Working with others to achieve your goals • Establish and improve service relationship • Working with others to achieve common goals

2025 Quality Week Puzzle 2025-10-24

2025 Quality Week Puzzle crossword puzzle
Across
  1. End user of a product or service.
  2. Written set of instructions.
  3. Imperfection in a product.
  4. Adjustment of equipment for accuracy.
  5. Ensuring the process works as intended.
Down
  1. Failure to meet standards.
  2. Fundamental reason for a problem (2 words, no space).
  3. Careful examination of item or process.
  4. Never-ending improvement.
  5. Making Quality ____.

10 Clues: Making Quality ____. • Never-ending improvement. • Failure to meet standards. • Imperfection in a product. • Written set of instructions. • End user of a product or service. • Adjustment of equipment for accuracy. • Careful examination of item or process. • Ensuring the process works as intended. • Fundamental reason for a problem (2 words, no space).

CHAPTER 1: DIGITAL MARKETING OVERVIEW 2025-04-30

CHAPTER 1: DIGITAL MARKETING OVERVIEW crossword puzzle
Across
  1. An example of a digital platform used for content sharing, engagement, and marketing.
  2. Automates customer service by helping resolve issues quickly and efficiently.
  3. Used to analyze data and generate valuable insights into customer behavior and preferences.
  4. Helps brands target the right audience more effectively.
Down
  1. A concept that combines physical and digital experiences to create a more interactive and immersive customer journey.
  2. Convincing consumers why it's worth spending their hard-earned money on a product.
  3. A feature that allows anyone to reach and connect with new audiences using just a smartphone.
  4. Involves advertising, selling, and delivering products or services to customers.

8 Clues: Helps brands target the right audience more effectively. • Automates customer service by helping resolve issues quickly and efficiently. • Involves advertising, selling, and delivering products or services to customers. • Convincing consumers why it's worth spending their hard-earned money on a product. • ...

work 2015-09-01

work crossword puzzle
Across
  1. furnish, supply
  2. a room or building for a commercial or industrial organization
  3. a co-worker
  4. without a job
  5. a piece of work, a post of employment
  6. to gain for labour or service
  7. to manufacture, to cause
Down
  1. buy (v.i. buy/bought/bought)
  2. a formal meeting in which one or more persons question another person
  3. buyer, client
  4. search for
  5. business, group of people
  6. a summary,a brief written account of personal, educational, and professional qualifications and experience
  7. request, command

14 Clues: search for • a co-worker • buyer, client • without a job • furnish, supply • request, command • to manufacture, to cause • business, group of people • buy (v.i. buy/bought/bought) • to gain for labour or service • a piece of work, a post of employment • a room or building for a commercial or industrial organization • ...

QACs are super bored 2022-11-03

QACs are super bored crossword puzzle
Across
  1. won the pictionary contest during customer service week
  2. has been working at assurant for the longest
  3. is jealous of the other toy
  4. recently got hired for p2
  5. a painter AND ninja turtle
  6. tied for winner in desk contest but didn't win
  7. loves sports
Down
  1. iconic movie with julia roberts and richard gere
  2. a famous wizard
  3. fee-based waiver, not an insurance
  4. lives in a pineapple
  5. has italy
  6. played sandy in grease
  7. born in the usa but not raised here

14 Clues: has italy • loves sports • a famous wizard • lives in a pineapple • played sandy in grease • recently got hired for p2 • a painter AND ninja turtle • is jealous of the other toy • fee-based waiver, not an insurance • born in the usa but not raised here • has been working at assurant for the longest • tied for winner in desk contest but didn't win • ...

COMTRUST QUESTIONS 2018-04-24

COMTRUST QUESTIONS crossword puzzle
Across
  1. ___ Pay
  2. Tax deferred savings account
  3. Color of Johnny's truck
  4. Joining accounts together to transfer to and from
  5. Banking done from your mobile device
  6. Last name of Chairman of Board of Directors
  7. First name of SVP Accounting
  8. Reward points earned for using Visa Platinum credit card
Down
  1. Securities company Steve Miller represents
  2. Another word for customer
  3. Brand of Debit/Credit card offered
  4. Loan to purchase a house
  5. Free service offered at every COMTRUST location
  6. Branch in CT

14 Clues: ___ Pay • Branch in CT • Color of Johnny's truck • Loan to purchase a house • Another word for customer • Tax deferred savings account • First name of SVP Accounting • Brand of Debit/Credit card offered • Banking done from your mobile device • Securities company Steve Miller represents • Last name of Chairman of Board of Directors • Free service offered at every COMTRUST location • ...

Tony's Crossword Puzzle 2025-03-28

Tony's Crossword Puzzle crossword puzzle
Across
  1. What you kicked off a bridge
  2. Odd obsession
  3. Hobby you force on people
  4. Where you found a metal rod (Two Words)
  5. What that guy in Tracy's class called his employees
  6. Your favorite word
  7. Has "excellent" customer service
  8. What your roommate was coughing up when he got sick
Down
  1. You refuse to ride this (Two Words)
  2. New vocab word for Professor Archard
  3. Refreshing
  4. Professor Konstantinidis' favorite country
  5. Winged animal outside your dorm
  6. What you threw into the ocean

14 Clues: Refreshing • Odd obsession • Your favorite word • Hobby you force on people • What you kicked off a bridge • What you threw into the ocean • Winged animal outside your dorm • Has "excellent" customer service • You refuse to ride this (Two Words) • New vocab word for Professor Archard • Where you found a metal rod (Two Words) • Professor Konstantinidis' favorite country • ...

Unit 1 Vocabulary 2023-12-31

Unit 1 Vocabulary crossword puzzle
Across
  1. A company’s revenue minus expenses.
  2. Aligning business activities to customer needs means every action a company performs should match the goal of satisfying customers. (two words)
  3. is the process of gathering qualitative and quantitative data about consumers’ needs and wants. (two words)
  4. (the 4P’s of marketing) includes the element of product, promotion, price, and place. (two words)
  5. Involves extensive research to produce products that are in demand within an economy. (two words)
  6. several actions that must all work together for a business to successfully profit. (two words)
  7. is a method of selling that involves analyzing customer wants and needs and aiming to fulfill them better than the competition. (two words)
Down
  1. are anything that can be bought or sold.
  2. refers to the aspect of making, selling, and providing products in exchange for money.
  3. is the percentage of the market for a product or service that a company supplies. (two words)
  4. The messages marketers send to customers to influence purchases.
  5. a specific group of people a business focuses on selling their product to. (two words)
  6. is the process or technique of planning, pricing, promoting, selling, and distributing a product or service.

13 Clues: A company’s revenue minus expenses. • are anything that can be bought or sold. • The messages marketers send to customers to influence purchases. • refers to the aspect of making, selling, and providing products in exchange for money. • a specific group of people a business focuses on selling their product to. (two words) • ...

Voice Crossword 2014-04-02

Voice Crossword crossword puzzle
Across
  1. Launched in March, a training course or a new proposition?
  2. We won Tool Retailer at which awards show?
  3. In which city are we holding Screwfix Live 2014?
  4. Which own brand recently introduced a new range of outdoor and gardening equipment?
Down
  1. Which social media site will we use to handle customer service queries?
  2. Which TC recently celebrated its 10th birthday?
  3. How many TCs did we open last year?
  4. We won Speciality Retailer at which awards show?
  5. 28% of Contact Centre calls focus on?
  6. The TC Manager’s Conference 2014 took place in which city?
  7. Which range features products chosen by our customers?

11 Clues: How many TCs did we open last year? • 28% of Contact Centre calls focus on? • We won Tool Retailer at which awards show? • Which TC recently celebrated its 10th birthday? • We won Speciality Retailer at which awards show? • In which city are we holding Screwfix Live 2014? • Which range features products chosen by our customers? • ...

Voice Crossword 2014-04-02

Voice Crossword crossword puzzle
Across
  1. Which own brand recently introduced a new range of outdoor and gardening equipment?
  2. The TC Manager’s Conference 2014 took place in which hotel?
  3. How many TCs did we open last year?
  4. We won Tool Retailer at which awards show?
  5. 28% of Contact Centre calls focus on?
  6. Which TC recently celebrated its 10th birthday?
Down
  1. Which range features products chosen by our customers?
  2. Launched in March, a training course or a new proposition?
  3. In which city are we holding Screwfix Live 2014?
  4. Which social media site will we use to handle customer service queries?
  5. We won Speciality Retailer at which awards show?

11 Clues: How many TCs did we open last year? • 28% of Contact Centre calls focus on? • We won Tool Retailer at which awards show? • Which TC recently celebrated its 10th birthday? • In which city are we holding Screwfix Live 2014? • We won Speciality Retailer at which awards show? • Which range features products chosen by our customers? • ...

Chasing Business Crossword 2025-05-14

Chasing Business Crossword crossword puzzle
Across
  1. Where do we view online transaction statuses and history?
  2. Account type that is designed for lawyers holding client funds in trust
  3. Business Account type that has a $15 monthly fee unless requirements are met to waive
  4. Status that indicates additional advances on Business loan or line of credit are no longer permitted
  5. Tool that allows customers to pass payment information at eligible merchants instead of using their physical card
  6. Fee charged when customer account goes negative over $50
  7. Service used to pay pay virtually anyone, safe and secure way to pay bills
  8. Form to fill out when there are claims of abuse that involve financial abuse of vulnerable customers
Down
  1. Built-in feature of Business Complete Banking that lets business owners to accept card payments via chase.com or app
  2. Service that lets customers send and request money with another person's email address or mobile number
  3. When Quickpay transaction fails with error code 59, where do we transfer to?
  4. Required information to help log in to online profile for account with multiple online logins
  5. The 10 calendar day period of time given after maturity where customer can make changes to their CD without penalty

13 Clues: Fee charged when customer account goes negative over $50 • Where do we view online transaction statuses and history? • Account type that is designed for lawyers holding client funds in trust • Service used to pay pay virtually anyone, safe and secure way to pay bills • When Quickpay transaction fails with error code 59, where do we transfer to? • ...

Entrepreneurship 2021-11-18

Entrepreneurship crossword puzzle
Across
  1. One of service differentiation factors
  2. Way to collect as many ideas as possible
  3. Should be taken into account as expenses
  4. The product should solve
  5. The end of work contract
  6. The goal of every business
  7. Good business to make money
  8. What is the customer is expected to be?
  9. Product development should include
  10. Potential to be customers
  11. Every product should be
Down
  1. The very first of human resource cycle
  2. Size of market
  3. Product Price Place Promotion
  4. Tracking what we have in store
  5. Way to sort ideas
  6. One of product differentiation factors

17 Clues: Size of market • Way to sort ideas • Every product should be • The product should solve • The end of work contract • Potential to be customers • The goal of every business • Good business to make money • Product Price Place Promotion • Tracking what we have in store • Product development should include • One of service differentiation factors • The very first of human resource cycle • ...

Working Together 2016-06-05

Working Together crossword puzzle
Across
  1. You can appreciate someone by saying _______ _______.
  2. A clean __________ _________ shows appreciation.
  3. Recognition builds _______________.
  4. Recognition keeps people _____________.
  5. Fairness is keeping your ______________.
Down
  1. When praising, you want to catch the person in the ____________.
  2. Fairness means no ______________.
  3. Fairness means responding to employee ______________.
  4. Recognition creates a sense of _______ to deliver customer service.
  5. Appreciation is shown by greeting employees by their __________.
  6. Recognition includes praising in ______________.

11 Clues: Fairness means no ______________. • Recognition builds _______________. • Recognition keeps people _____________. • Fairness is keeping your ______________. • A clean __________ _________ shows appreciation. • Recognition includes praising in ______________. • You can appreciate someone by saying _______ _______. • Fairness means responding to employee ______________. • ...

SEM 1.05 Vocab 2021-05-18

SEM 1.05 Vocab crossword puzzle
Across
  1. includes the group of all potential customers who share common needs and wants and have the ability and willingness to buy the product
  2. specific to the product or service
  3. easy to recognize
  4. describes an actual part or physical characteristic of a product
  5. a chart that provides a feature of a product or service and provides the benefit the will be received from the feature of a product of service
  6. providing product features to satisfy consumers be offering them a benefit they need or want
Down
  1. includes the group of consumers that a company desires to have as a customer
  2. describes how a product or service will directly offer a user a solution
  3. a product that involves giving consumers limited use of a good for a certain period of time
  4. implied but not obvious

10 Clues: easy to recognize • implied but not obvious • specific to the product or service • describes an actual part or physical characteristic of a product • describes how a product or service will directly offer a user a solution • includes the group of consumers that a company desires to have as a customer • ...

quality 2022-06-07

quality crossword puzzle
Across
  1. What type is customer are the staff of SWRHA
  2. Quality service is provided bases on
  3. Fitness for use
  4. What you do after an incident
Down
  1. What type of customer are the patients
  2. What you do to prevent an incident

6 Clues: Fitness for use • What you do after an incident • What you do to prevent an incident • Quality service is provided bases on • What type of customer are the patients • What type is customer are the staff of SWRHA

OBM Team Bonding Day 2024-04-11

OBM Team Bonding Day crossword puzzle
Across
  1. One of the funding type in OBM out of 5 options
  2. Recently launched a new platform on OBM
  3. sends customer data and one of OBM upstream application
  4. a four letter Platform in OBM
  5. USP product rider for Optical Covergae
  6. Offshore scrum team with 5 members and deliver lead is from onshore
  7. responsible for managing the product backlog
  8. is one of OBM major downstream application
  9. The amount an individual must pay for health care expenses before insurance covers the costs
  10. how many types different products can be added through HP page
  11. Total number of publish event categories on publish event history page
  12. One of the Market Segment in OBM, its the first option in the drop down list
  13. This page tells you about the validation status
Down
  1. A party that provides insurance coverage, typically through a contract of insurance is called
  2. New offshore scrum team
  3. is a document storage server that replaces the functionality of the Attachments portion of CDX
  4. 7 digit unique numeric value
  5. USP product rider which improves oral health
  6. is a predetermined flat fee that an individual pays for health care service
  7. A 15 minute time boxed event
  8. is a web-based application that replaces the data capture functionality of Customer Data Summary (CDS) in Customer Data eXchange (CDX)
  9. Scrum team with members been on OBM the longest
  10. 6 digit numeric value can be found on customer demographic page
  11. refers to money that an individual is required to pay for services specified by percentage
  12. New Hire Waiting Period can be found on page
  13. New York Health Care Reform Act NYHCRA option can be found on this page
  14. USP product rider for self funded groups which enables users to place a dollar limit on heir liability for paying claims

27 Clues: New offshore scrum team • 7 digit unique numeric value • A 15 minute time boxed event • a four letter Platform in OBM • USP product rider for Optical Covergae • Recently launched a new platform on OBM • is one of OBM major downstream application • USP product rider which improves oral health • responsible for managing the product backlog • ...

Quality 2023-09-13

Quality crossword puzzle
Across
  1. Shewhart The father of the Quality Control Chart.
  2. The process of evaluating products or services based on predefined standards
  3. Excellence The ability of a product or service to meet or exceed customer expectations.
  4. A statistical tool used to visualize data distribution.
  5. The practice of continuous improvement in small, incremental steps.
Down
  1. Matrix A graphical tool used to prioritize issues or tasks based on their significance.
  2. An acronym for a globally recognized quality management standard.
  3. A tool used to identify the root causes of a problem
  4. A method used to measure customer satisfaction and loyalty
  5. An internationally recognized organization that develops and publishes standards.
  6. six sigma A quality management approach that aims to minimize waste and increase efficiency.
  7. Total Quality Management
  8. Sigma An approach that focuses on achieving a sigma level of 6

13 Clues: Total Quality Management • Shewhart The father of the Quality Control Chart. • A tool used to identify the root causes of a problem • A statistical tool used to visualize data distribution. • A method used to measure customer satisfaction and loyalty • Sigma An approach that focuses on achieving a sigma level of 6 • ...

Conduct Crossword 2024-04-29

Conduct Crossword crossword puzzle
Across
  1. You need to check me when you set a payment plan and inform customer
  2. You need to make sure this is completed when you raise a complaint
  3. You have to update me whenever you speak to a customer who has an open complaint
  4. I am a vulnerability trigger
  5. What conduct area does the right for the customer process refer to
  6. If you get this screensplash you need to confirm the postcode
  7. You need to confirm me on every tariff call
  8. You need to give this to the customer if they say they don't want a smart meter
  9. You should offer me to every customer who is unhappy
  10. I am a verification check you need to make as part of DPA
  11. How often do we need to tell customers we review DD's
Down
  1. I am a piece of information you have to give when you change a tariff
  2. You cannot give me to a customer when discussing a tariff
  3. You need to gain me when you close a complaint
  4. I am a third party support charity which should be offered to any customer struggling to pay
  5. A system trigger which will indicate financial hardship
  6. The colour of the PSR box in NEP if an update is needed
  7. The age you need to ask a customer their children will turn to be added to PSR
  8. In NEP you use this to book a
  9. You use this to update smart refusal
  10. You need to mark me on any NEP call where a customer is unhappy

21 Clues: I am a vulnerability trigger • In NEP you use this to book a • You use this to update smart refusal • You need to confirm me on every tariff call • You need to gain me when you close a complaint • You should offer me to every customer who is unhappy • How often do we need to tell customers we review DD's • A system trigger which will indicate financial hardship • ...

MKT-002 2022-01-20

MKT-002 crossword puzzle
Across
  1. The amount of money a business thinks it should charge for its product or service.
  2. Identifying, evaluating, negotiating, and selecting the most favorable channels of distribution, in order to get products from the producer to the end user.
  3. Service The individualized attention provided and available to customers throughout their lifespan as customers.
  4. A good or material bought and sold freely, and that is reasonably interchangeable among multiple suppliers, and whose price is usually highly correlated to perceived supply; more simply, it is an everyday type of product that is readily available, like green beans or milk at a grocery store.
  5. Management Researching a business’s target market and customers, its competing products or services, and relevant trends within the industry.
Down
  1. Management Creating new products and updating existing products, both based on research and feedback from existing customers and competitors’ customers, and getting rid of poor performing products.
  2. Market: A specific group of customers that are most likely to buy your product, and that you want to reach by aiming or targeting your marketing efforts.
  3. Directly communicating with customers, listening to their needs and wants, giving them the information they need to make an informed buying decision, and persuading them on the merits of the product or service a business provides.
  4. Informing potential customers that a product or service exists, and the results they should expect from using it.
  5. Planning Creating strategies and establishing goals, objectives, processes and procedures in order to reach and attract the target customer to a business.

10 Clues: The amount of money a business thinks it should charge for its product or service. • Service The individualized attention provided and available to customers throughout their lifespan as customers. • Informing potential customers that a product or service exists, and the results they should expect from using it. • ...

ROADHOUSE 2023-12-21

ROADHOUSE crossword puzzle
Across
  1. OUR MOST VALUED CUSTOMER
  2. OUR FOUNDER
  3. WHAT WE'RE KNOWN FOR
  4. OUR MOST POPULAR CUT
Down
  1. OUR MOST LEGENDARY STORY ITEM
  2. WHAT MAKES THE WORLD GO ROUND
  3. OUR FASTES SELLING ITEM THIS TIME OF YEAR
  4. WHAT DRIVES OUR SERVICE
  5. OUR MOST TENDER CUT OF STEAK

9 Clues: OUR FOUNDER • WHAT WE'RE KNOWN FOR • OUR MOST POPULAR CUT • WHAT DRIVES OUR SERVICE • OUR MOST VALUED CUSTOMER • OUR MOST TENDER CUT OF STEAK • OUR MOST LEGENDARY STORY ITEM • WHAT MAKES THE WORLD GO ROUND • OUR FASTES SELLING ITEM THIS TIME OF YEAR

Martina and Alexandria 2021-02-23

Martina and Alexandria crossword puzzle
Across
  1. excluding tax
  2. money that is paid for some service
  3. value added tax
  4. to leave out or not include
  5. money that a government collects
Down
  1. the amount of money charged to a customer order to deliver an item
  2. current price
  3. valuable
  4. principles
  5. an extra charge added to purchases that goes to a government

10 Clues: valuable • principles • current price • excluding tax • value added tax • to leave out or not include • money that a government collects • money that is paid for some service • an extra charge added to purchases that goes to a government • the amount of money charged to a customer order to deliver an item

Unit 1 Vocabulary 2021-09-08

Unit 1 Vocabulary crossword puzzle
Across
  1. A person who buys goods or a service
  2. People who work in a shop
  3. Something on sale at a lower price
  4. Sport shoes
  5. includes an opinion about a book, film, etc.
  6. special
Down
  1. find something for the first time
  2. the act of taking parcels to people's houses
  3. similar
  4. E.g.pens,pencils, rulers, etc.

10 Clues: similar • special • Sport shoes • People who work in a shop • E.g.pens,pencils, rulers, etc. • find something for the first time • Something on sale at a lower price • A person who buys goods or a service • the act of taking parcels to people's houses • includes an opinion about a book, film, etc.

Karleigh- 2.05 B/C Vocab 2022-11-17

Karleigh- 2.05 B/C Vocab crossword puzzle
Across
  1. A federal regulation intended to prevent monopolies from forming and prices from being fixed
  2. A monopoly that the government allows to exist legally under controlled conditions
  3. Rivalry between or among businesses that offer dissimilar goods or services
  4. Using minimum amounts of resources to the best advantage
  5. the risk of harm caused by human mistakes, dishonesty, or another risk that is attributed to people
  6. A risk-response strategy that involves trying to reduce the chance of loss or severity of loss
  7. A type of rivalry between or among businesses that focuses on the use of price to attract scarce customer dollars
  8. A risk-response strategy that involves assuming responsibility for the risk rather than transferring it
  9. The type of market, or environment,in which businesses operate
  10. The rivalry between two or more businesses to attract scarce customer dollars
  11. A market structure in which there are relatively few sellers, and industry leaders usually determine prices
Down
  1. An illegal agreement that forbids customers from buying goods and services from competitors
  2. An illegal agreement requiring a customer to buy other products in order to obtain desired goods and services
  3. A risk-response strategy that involves choosing not to do something that is considered risky
  4. A federal regulation that prohibits price discrimination
  5. Rivalry between or among businesses that offer similar types of goods or services
  6. A return of part of the price a customer pays for a good or service; usually offered by the product’s manufacturer
  7. A risk-response strategy that involves moving the impact of a risk to someone or something else
  8. A federal regulation intended to prevent specific business actions that might restrict competition
  9. a risk that presents the chance of loss but no opportunity for gain
  10. a situation in which either profit or loss is possible
  11. A type of market structure in which a market is controlled by one supplier, and there are no substitute goods or services readily available

22 Clues: a situation in which either profit or loss is possible • A federal regulation that prohibits price discrimination • Using minimum amounts of resources to the best advantage • The type of market, or environment,in which businesses operate • a risk that presents the chance of loss but no opportunity for gain • ...

Bonding Day 2024-04-12

Bonding Day crossword puzzle
Across
  1. One of the funding type in OBM out of 5 options
  2. Recently launched a new platform on OBM
  3. sends customer data and one of OBM upstream application
  4. a four letter Platform in OBM
  5. USP product rider for Optical Covergae
  6. Offshore scrum team with 5 members and deliver lead is from onshore
  7. responsible for managing the product backlog
  8. is one of OBM major downstream application
  9. The amount an individual must pay for health care expenses before insurance covers the costs
  10. how many types different products can be added through HP page
  11. Total number of publish event categories on publish event history page
  12. One of the Market Segment in OBM, its the first option in the drop down list
  13. This page tells you about the validation status
Down
  1. A party that provides insurance coverage, typically through a contract of insurance is called
  2. New offshore scrum team
  3. is a document storage server that replaces the functionality of the Attachments portion of CDX
  4. 7 digit unique numeric value
  5. USP product rider which improves oral health
  6. is a predetermined flat fee that an individual pays for health care service
  7. A 15 minute time boxed event
  8. is a web-based application that replaces the data capture functionality of Customer Data Summary (CDS) in Customer Data eXchange (CDX)
  9. Scrum team with members been on OBM the longest
  10. 6 digit numeric value can be found on customer demographic page
  11. refers to money that an individual is required to pay for services specified by percentage
  12. New Hire Waiting Period can be found on page
  13. New York Health Care Reform Act NYHCRA option can be found on this page
  14. USP product rider for self funded groups which enables users to place a dollar limit on heir liability for paying claims

27 Clues: New offshore scrum team • 7 digit unique numeric value • A 15 minute time boxed event • a four letter Platform in OBM • USP product rider for Optical Covergae • Recently launched a new platform on OBM • is one of OBM major downstream application • USP product rider which improves oral health • responsible for managing the product backlog • ...

Experience Buzz Words 2023-07-10

Experience Buzz Words crossword puzzle
Across
  1. Factors that increase the worth of a product, service, asset or business to customers; often indicators of growth and/or retention.
  2. A customer's holistic perception of their entire journey with a business or brand; how customers not only engage with products and services, but also the emotional connection created for them along the way.
  3. Customers' feedback about their experience with and expectations for products or services.
  4. The complete sum of interactions that a customer has with a company, end to end - from brand discovery to purchase and post-purchase.
Down
  1. Strategy to combine customer, employee and user experience to create a superior shared environment
  2. The assistance and advice provided by a company to those who buy or use its products or services; often provided by a Contact Center or Service team.
  3. The various moments at which a customer will directly, or indirectly, come into contact with a brand.
  4. A point in the customer's journey with a brand when a key event occurs and an opinion about the brand is formed.
  5. Overall interaction of a person using a product such as a website or computer application.

9 Clues: Overall interaction of a person using a product such as a website or computer application. • Customers' feedback about their experience with and expectations for products or services. • Strategy to combine customer, employee and user experience to create a superior shared environment • ...

Customer Service Week 2016-08-23

Customer Service Week crossword puzzle
Across
  1. We are the best bank for them
  2. connecting with others
  3. Building the best with our colleagues
Down
  1. we all have it
  2. where we have our customers

5 Clues: we all have it • connecting with others • where we have our customers • We are the best bank for them • Building the best with our colleagues

Customer Service Terms 2015-12-10

Customer Service Terms crossword puzzle
Across
  1. Performing the required steps necessary to confirm the end user
  2. speaking with inflection to express concern, empathy and a sense of urgency
Down
  1. Listening techniques used to capture what the customer is saying the first time
  2. the speed of your communication
  3. Script Specific working used when greeting the customer.

5 Clues: the speed of your communication • Script Specific working used when greeting the customer. • Performing the required steps necessary to confirm the end user • speaking with inflection to express concern, empathy and a sense of urgency • Listening techniques used to capture what the customer is saying the first time

Customer Service Crossword 2013-04-03

Customer Service Crossword crossword puzzle
Across
  1. Likes to chase mice
  2. Has a trunk
  3. Man's best friend
Down
  1. Large marsupial
  2. Flying mammal

5 Clues: Has a trunk • Flying mammal • Large marsupial • Man's best friend • Likes to chase mice

CSI - Customer Service 2013-08-11

CSI - Customer Service crossword puzzle
Across
  1. The customer is always ....
  2. When you serve a customer, you must always be ..
Down
  1. Dressing up
  2. What you must always do over the phone
  3. Used to communicate with people

5 Clues: Dressing up • The customer is always .... • Used to communicate with people • What you must always do over the phone • When you serve a customer, you must always be ..

Customer Service Pro's 2015-04-30

Customer Service Pro's crossword puzzle
Across
  1. Ginger
  2. Biker-Mama
  3. Boater
Down
  1. Retro-gal
  2. Boss-Lady

5 Clues: Ginger • Boater • Retro-gal • Boss-Lady • Biker-Mama

Product -- Understanding What it Really Means 2022-05-26

Product -- Understanding What it Really Means crossword puzzle
Across
  1. a product's ability to satisfy a customer's needs or requirements
  2. the need satisfying offering of a firm
  3. important capital items such as buildings land rights and major equipment
  4. those words symbols or marks that are legally registered for use by a single company
  5. a stage of the product life cycle when new products replace the old
  6. a stage of the product life cycle when sales are low as a new idea is first introduced to a market.
  7. short-lived capital items—tools and equipment used in production or office activities
  8. the legal obligation of sellers to pay damages to individuals who are injured by defective or unsafe products
  9. an intangible offering involving a deed, performance, or effort
  10. consumer products that the customer really wants and makes a special effort to find
  11. products shopping products the customer sees as basically the same and wants at the lowest price
  12. products that potential customers don't yet want or know they can buy
Down
  1. a stage of the product life cycle when industry sales level off and competition gets tougher
  2. expense items that do not become part of a finished product
  3. products that are bought quickly as unplanned purchases because of a strongly felt need
  4. processed expense items that become part of a finished product
  5. products shopping products the customer sees as different and wants to inspect for quality and suitability
  6. a stage of the product life cycle when industry sales grow fast but industry profits rise and then start falling
  7. the use of a name term symbol or design—or a combination of these—to identify a product
  8. that are bought often routinely and without much thought
  9. An early sample or model built to test a concept
  10. products that a customer feels are worth the time and effort to compare with competing products
  11. products that are purchased immediately when the need is great

23 Clues: the need satisfying offering of a firm • An early sample or model built to test a concept • that are bought often routinely and without much thought • expense items that do not become part of a finished product • processed expense items that become part of a finished product • products that are purchased immediately when the need is great • ...

Can you unscramble these promises? 2022-03-22

Can you unscramble these promises? crossword puzzle
Across
  1. scanning/loading all packages provide this
  2. what color goes best with orange?
  3. 99.5%
  4. scanner, laser eyes, and _____
  5. most important rule in Fedex!!!
  6. who owns work area 110 truck?
  7. stretching and tips before entering the dock
Down
  1. loading packages onto the wrong van
  2. opposite of the dock
  3. packages come from this and sent to the docks
  4. the result of good customer service
  5. time requests, shift swaps, scheduled shifts
  6. a fruit and a color
  7. receiving pay when you miss a day of work

14 Clues: 99.5% • a fruit and a color • opposite of the dock • who owns work area 110 truck? • scanner, laser eyes, and _____ • most important rule in Fedex!!! • what color goes best with orange? • loading packages onto the wrong van • the result of good customer service • receiving pay when you miss a day of work • scanning/loading all packages provide this • ...

guess 2025-09-03

guess crossword puzzle
Across
  1. the essential processes activities and good strategies that a company uses to identify create and communicate offerings with value to customers satisfying their needs and achieving organization goals
  2. a business function that connects product management, sales, and marketing to bring a product to market, drive adoption, achieve business goals by understanding the customers market, and competition to develop compelling messaging and go to market strategies
  3. is a key business and marketing metric that represents the percentage of total sales, revenue or units sold in a specific market of industry that a company controls .p
  4. a foundational strategic framework that combine controllable variables the 4 p's product , price, place, promotion to influence consumer purchasing decisions and achieve business goals
  5. involves promoting and selling the future possibilities that a product of service makes real , creating value for the customer by fulfilling a need or desire
Down
  1. studies the production , disruption , consumption or goods and services focuses on concepts such as scarcity and marked dynamics to understand how resources are allocated
  2. the process where business sell products or services to other businesses or organizations rather than to individual consumers
  3. the systematic collection , analysis, and interpretation of data about customers, competitors, and the market to inform business decisions
  4. good business encompassed fulfilling a market need through products and services while good marketing is the strategic process of understanding customer needs creating value and creativity
  5. a specific, well defined group of consumers that a business intends to reach with it's products, services and marketing efforts they are most likely to buy from them
  6. a customer centric philosophy where organizational goals are achieved by identifying and satisfying customer needs and wants more effectively than competitors
  7. a business discipline focused on promoting intangible, non ownership based on activities that provide economic value , such as health care , consulting or financial services
  8. the strategic process of creating, communicating , and delivering value to customers and other slate holders

13 Clues: the strategic process of creating, communicating , and delivering value to customers and other slate holders • the process where business sell products or services to other businesses or organizations rather than to individual consumers • ...

ITIL 4 Foundation Exercise 2022-08-04

ITIL 4 Foundation Exercise crossword puzzle
Across
  1. Helps an organization adapt ITIL concepts so that they apply to the organization’s specific circumstances
  2. Guiding principle that results to the ability to discover and respond to failure earlier
  3. Term is used to describe whether a service will meet availability, capacity, continuity, and security requirements
  4. What is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks?
  5. Value chain activity that provides interactions and good relationships with all stakeholders
Down
  1. Dimension that considers the application of artificial intelligence to service management
  2. Practice that identifies metrics that reflect the customer’s experience of a service
  3. Practice that involves the management of underlying defects and flaws that have been analyzed but not yet resolved
  4. In which step of the ‘continual improvement model’ is an improvement plan implemented?
  5. They allow service consumers to achieve a desired result

10 Clues: They allow service consumers to achieve a desired result • Practice that identifies metrics that reflect the customer’s experience of a service • In which step of the ‘continual improvement model’ is an improvement plan implemented? • Guiding principle that results to the ability to discover and respond to failure earlier • ...

Progressive Leasing Crossword 2019-03-28

Progressive Leasing Crossword crossword puzzle
Across
  1. If a customer has online banking we can often offer them
  2. A website to submit tickets to IT
  3. The amount the customer is allowed to spend with their lease
  4. A monthly meeting where we go over how to improve on calls
  5. The customer must sign the lease and make the - Before we can release merchandise
  6. A newer retailer we recently launched 600+ stores with
  7. A retailer chain that sells jewelry
  8. The department that grades our calls
  9. A retailer that sells mattresses; also a color.
  10. An amount added to the customers original approval limit
Down
  1. Before the customer can take possession of the merchandise they must sign a
  2. An online integrated retailer that works specifically with our pilot team
  3. Make sure to leave one of these on each account
  4. Before using Progressive Leasing customers must fill out an
  5. If a customer does a return often times the store will need to send us a
  6. A retailer can be paid via ACH or through
  7. After a customer makes the IP they can take possession of their
  8. Select one of these at the end of each call
  9. A search engine we should always check first
  10. If a customer is over 60 days delinquent you would transfer them to
  11. If a customer is not approved they will receive a

21 Clues: A website to submit tickets to IT • A retailer chain that sells jewelry • The department that grades our calls • A retailer can be paid via ACH or through • Select one of these at the end of each call • A search engine we should always check first • Make sure to leave one of these on each account • A retailer that sells mattresses; also a color. • ...

Mid-Term Vocabulary 2018-02-15

Mid-Term Vocabulary crossword puzzle
Across
  1. of Directors a recognized group of people who jointly oversee the activities of an organization, which can be either a for-profit business, nonprofit organization, or a government agency.
  2. the value of the shares issued by a company
  3. wealth in the form of money or other assets owned by a person or organization or available or contributed for a particular purpose such as starting a company or investing.
  4. general agreement
  5. economic activity concerned with the processing of raw materials and manufacture of goods in factories.
  6. Service Department The part of a company's customer relationship management (CRM) department that interacts with a customer for their immediate benefit, including components such as the contact center, the help desk, and the call management system.
  7. start or set in motion (an activity or enterprise).
  8. The action or process of keeping financial records
  9. the ability of a customer to obtain goods or services before payment, based on the trust that payment will be made in the future.
Down
  1. a thing that is borrowed, especially a sum of money that is expected to be paid back with interest.
  2. an estimate of income and expenditure for a set period of time.
  3. a person's regular occupation, profession, or trade.
  4. the right to take another's property if an obligation is not discharged
  5. the action or process of investing money for profit or material result.
  6. an amount of money added to wages on a seasonal basis, especially as a reward for good performance.
  7. Resources the department of a business or organization that deals with the hiring, administration, and training of personnel.
  8. give (a right, power, property, etc.) formally or legally to.
  9. Rate the value of one currency for the purpose of conversion to another.
  10. a record or statement of financial expenditure or receipts relating to a particular period or purpose.
  11. The formal decision making process used when considering the economic feasibility of implementing information security controls and safeguards

20 Clues: general agreement • the value of the shares issued by a company • The action or process of keeping financial records • start or set in motion (an activity or enterprise). • a person's regular occupation, profession, or trade. • give (a right, power, property, etc.) formally or legally to. • an estimate of income and expenditure for a set period of time. • ...

CEM Valentines Day Crossword 2023-02-14

CEM Valentines Day Crossword crossword puzzle
Across
  1. what all BM's and OA's do everyday
  2. ___ desk
  3. lily's favorite app
  4. the best customer service means giving the ___
Down
  1. what today celebrates
  2. Demi's favorite app
  3. person with the longest-held position as a Building Manager
  4. number of kids Jordan has
  5. acronym for our office

9 Clues: ___ desk • Demi's favorite app • lily's favorite app • what today celebrates • acronym for our office • number of kids Jordan has • what all BM's and OA's do everyday • the best customer service means giving the ___ • person with the longest-held position as a Building Manager

Entreprenuership 2024-03-26

Entreprenuership crossword puzzle
Across
  1. the process by which companies create value for customers and build strong customer relationships in order to capture value from customers in return
  2. A business owned by stockholders who share in its profits but are not personally responsible for its debts
  3. A written description of the business idea and how it will be carried out, including all major business activities.
  4. a quick description of your business that you use to explain it to customers and investors.
  5. Accepting the risk of starting and running a business.
  6. the point at which the number of units sold generates just enough revenue to equal the total costs; at this point, profits are zero
  7. businesses that provide the same or very similar goods or services
  8. work that is performed for someone
  9. A condition under which a person or corporation is declared unable to pay debts
  10. A person who organizes, manages, and takes on the risks of a business.
Down
  1. Basic skills that are needed to get, keep, and do well at a job
  2. Capital needed by an entrepreneur to set up a business
  3. expenses that a business must pay regardless of how many sales are made
  4. Money and other valuables belonging to an individual or business
  5. a business owned and managed by a single individual
  6. debts that you owe
  7. Financial money gained after working.
  8. a business that sells a different product or service from yours, but fills the same customer need or want.
  9. A plan for making and spending money

19 Clues: debts that you owe • work that is performed for someone • A plan for making and spending money • Financial money gained after working. • a business owned and managed by a single individual • Capital needed by an entrepreneur to set up a business • Accepting the risk of starting and running a business. • Basic skills that are needed to get, keep, and do well at a job • ...

Chapter 3 CS 2021-10-26

Chapter 3 CS crossword puzzle
Across
  1. occurs when there is an extra value to be explained, or when a customer has shared information, perhaps new information that you uncovered as you ask more questions.
  2. the satisfaction that the customer feels after obtaining / experiencing the benefits from the purchased product or service.
  3. Also called store brands or in house brands, are developed by national or international manufacturers and then sold under another brand name that is available only at a particular retailers store.
  4. refers to recommending additional products that complement the customer's purchase.
  5. In finance, this refers to an agreement between a consumer and a financial institution that allows the consumer to obtain products and services without payment. but with a promise of paying it back in a certain time frame.
Down
  1. are marketing programs that provide incentives to repeat customers who are loyal company brand shoppers.
  2. Refers to money that can only be used at that particular store or retailer.
  3. systems developed to help track items sold, process sales, hold cash and generate receipts.
  4. The subjective worth that an item or service has for the customer compared to other alternatives.

9 Clues: Refers to money that can only be used at that particular store or retailer. • refers to recommending additional products that complement the customer's purchase. • systems developed to help track items sold, process sales, hold cash and generate receipts. • The subjective worth that an item or service has for the customer compared to other alternatives. • ...

KITCHEN AND RESTAURANT ORGANIZATION 2023-08-28

KITCHEN AND RESTAURANT ORGANIZATION crossword puzzle
Across
  1. overseeing kitchen staff and ensuring the quality of food items. Their duties include hiring and training staff to cook their dishes, expediting orders to maintain a steady flow of dishes and creating dishes to add to the menu
  2. waiter ensure diners are receiving high-quality service
  3. To prepare, cook and serve food delegated as your responsibility, ensuring that the highest possible quality is maintained and that agreed standards for food preparation and presentation are met at all times under guidance from a senior chef
  4. Oversees and supervises kitchen staff. Assists with menu planning, inventory, and management of supplies. Ensures that food is top quality and that kitchen is in good condition. Keeps stations clean and complies with food safety standards
Down
  1. managing daily operations, developing menus, maintaining quality standards, overseeing staff training, monitoring inventory and cost control, ensuring compliance with health and safety regulations, and providing excellent customer service
  2. training junior staff, evaluating customer satisfaction, promoting special menu items, monitoring waiters, assigning tasks, and solving customer complaints
  3. overseeing kitchen staff and ensuring the quality of food items
  4. responsible to prepare a consistent, high-quality food product, ensure courteous, professional, efficient and flexible service and Hotels operational standards

8 Clues: waiter ensure diners are receiving high-quality service • overseeing kitchen staff and ensuring the quality of food items • training junior staff, evaluating customer satisfaction, promoting special menu items, monitoring waiters, assigning tasks, and solving customer complaints • ...

GPL Crossword 2014-10-09

GPL Crossword crossword puzzle
Across
  1. Refer to Article 4 for the correct process and handle situations
  2. APR is broken down in order for customers to pay in full early
  3. customer emails in asking "Why am I declined" customer lives in the state of Vermont
  4. fifth business day before 5:30pm ET
  5. part of a scheduled payment
  6. Post Funding, account holder has paid off first and taken additional loan(s)
  7. "I think your interest is to high"
  8. The customer has signed the loan agreement on a current or past loan
  9. required to utilize this comment class when a system generated note is recorded
  10. To reissue funds to bank account we have to wait 3 banking business day for
Down
  1. “Ive had to call back three times today to get this issue resolved”
  2. Customer makes payment above scheduled amount
  3. loan is unsecured and is paid back in equal payments at fixed intervals
  4. Pre Application, no account in Admin
  5. The customer has made changes to the application
  6. customer is eligible for a refinance option, calling in to inquire on process
  7. Payment required based on loan terms and agreement
  8. verification document(s) fail/pass
  9. Email sent to customer containing a 6 digit number required for application process
  10. customer calls in, agent unable to hear
  11. System generated feature, not always offered
  12. cci adv “I need to make pymnt arrangements” acct is pastdue

22 Clues: part of a scheduled payment • verification document(s) fail/pass • "I think your interest is to high" • fifth business day before 5:30pm ET • Pre Application, no account in Admin • customer calls in, agent unable to hear • System generated feature, not always offered • Customer makes payment above scheduled amount • The customer has made changes to the application • ...

STH Customer Service 2019-11-26

STH Customer Service crossword puzzle
Across
  1. Large marsupial
  2. Likes to chase mice
Down
  1. Has a trunk
  2. Flying mammal
  3. Man's best friend

5 Clues: Has a trunk • Flying mammal • Large marsupial • Man's best friend • Likes to chase mice

Customer Service & Communication 2020-09-15

Customer Service & Communication crossword puzzle
Across
  1. Communication and customer service go ________(3 words)
  2. Asking questions and taking initiative
  3. Giving 100%
Down
  1. Being familiar about your role and our expectations
  2. Perception is________

5 Clues: Giving 100% • Perception is________ • Asking questions and taking initiative • Being familiar about your role and our expectations • Communication and customer service go ________(3 words)

AI Puzzle 2025-04-23

AI Puzzle crossword puzzle
Across
  1. Representation of learned AI patterns
  2. Type of network mimicking the human brain
  3. AI ability to interpret images
  4. Set of rules for AI problem-solving
Down
  1. Information used to train AI models
  2. Automated AI agent, often for customer service
  3. System of interconnected AI nodes
  4. Moral principles guiding AI use
  5. AI-powered physical machine
  6. AI that creates new content
  7. Retrieval method for AI accuracy
  8. AI system that learns from examples

12 Clues: AI-powered physical machine • AI that creates new content • AI ability to interpret images • Moral principles guiding AI use • Retrieval method for AI accuracy • System of interconnected AI nodes • Information used to train AI models • Set of rules for AI problem-solving • AI system that learns from examples • Representation of learned AI patterns • ...

OL320S First 2 topics 2018-09-03

OL320S First 2 topics crossword puzzle
Across
  1. is a noteworthy or significant event (1,000th customer, 1st mil.)
  2. The process by which new products and technologies deveoped by entrepreneurs over time make current products and technologies obsolete;stimulus of economic activity
  3. name of event - prompts an individual to become an entrepreneur
  4. short overview of the entire business plan; it provides the reader with everything s/he needs to know about the new venture's distinctive nature.
  5. a firm's plan for how it competes, uses its resources structures its relationships, interfaces with customers, and creates value to sustain itself on the basis of the profits it generates
  6. phrase that a business plans to use to reinforce its position in the marketplace
Down
  1. in the JTBD article was mentioned as the source of apprehension by retirees to move
  2. the ability to fashion a solid business idea into a viable business and is a key characteristic of successful entrepreneurs
  3. type of prototype - is a representation of what the service would be like and how it will be experienced by the customer
  4. panel of individuals - elected by a corporation's shareholders to oversee the management of the firm
  5. leading theorist of disruptive innovation
  6. introduced Schlepp Blindedness
  7. term - companies already competing in the industry and serve existing customers

13 Clues: introduced Schlepp Blindedness • leading theorist of disruptive innovation • name of event - prompts an individual to become an entrepreneur • is a noteworthy or significant event (1,000th customer, 1st mil.) • term - companies already competing in the industry and serve existing customers • ...

Barron's Chpt. 19 2018-11-11

Barron's Chpt. 19 crossword puzzle
Across
  1. argue about, question, disagree with
  2. acting or producing effectively with a minimum of waste or unnecessary effort
  3. an error or a fault
  4. an expense or a cost
  5. to establish or apply as compulsory; to force upon others
  6. on time, punctually
Down
  1. one who purchases a commodity or service
  2. a reduction in price
  3. to gather together from several sources
  4. an approximation
  5. to set right or correct
  6. conditions

12 Clues: conditions • an approximation • an error or a fault • on time, punctually • a reduction in price • an expense or a cost • to set right or correct • argue about, question, disagree with • to gather together from several sources • one who purchases a commodity or service • to establish or apply as compulsory; to force upon others • ...

AI Puzzle 2025-04-23

AI Puzzle crossword puzzle
Across
  1. Representation of learned AI patterns
  2. Type of network mimicking the human brain
  3. AI ability to interpret images
  4. Set of rules for AI problem-solving
Down
  1. Information used to train AI models
  2. Automated AI agent, often for customer service
  3. System of interconnected AI nodes
  4. Moral principles guiding AI use
  5. AI-powered physical machine
  6. AI that creates new content
  7. Retrieval method for AI accuracy
  8. AI system that learns from examples

12 Clues: AI-powered physical machine • AI that creates new content • AI ability to interpret images • Moral principles guiding AI use • Retrieval method for AI accuracy • System of interconnected AI nodes • Information used to train AI models • Set of rules for AI problem-solving • AI system that learns from examples • Representation of learned AI patterns • ...

Crossword on business conditions 2025-12-02

Crossword on business conditions crossword puzzle
Across
  1. – A person who buys something.
  2. – Bringing something to your home or place.
  3. – A smaller price than normal.
  4. – How much money something costs.
  5. – Giving money for something.
  6. – How much there is of something.
Down
  1. – Help or work someone does for you.
  2. – How good something is.
  3. – A place where you buy things.
  4. – Something you can buy.
  5. – Money you get for work.
  6. – A written message you send to someone.

12 Clues: – How good something is. • – Something you can buy. • – Money you get for work. • – Giving money for something. • – A person who buys something. • – A smaller price than normal. • – A place where you buy things. • – How much money something costs. • – How much there is of something. • – Help or work someone does for you. • – A written message you send to someone. • ...

chapter 7 2022-11-21

chapter 7 crossword puzzle
Across
  1. - the process of dividing a large group of consumers into subgroups based on specific characteristic and common needs
  2. - rivalry among businesses on the basis of price and value
  3. - business emphasizes factors of its marketing miz other than price emphasize price by developing a unique offering than meets an important customers needs
  4. - the unique image of a product or service in a consumer's mind relative to a similar competitive offering
  5. - people's interests and values
  6. - dividing consumers into markets based on where they live
  7. - the images consumers have of competing goods and services in the marketplace
  8. - the total revenue that can be obtained from a market segment
  9. - divided consumers into groups depending on specific values or benefits they expect or require from the use of a product or service
  10. - outlines how a company will present its product or service to the consumers and how it will compete in the marketplace with other businesses offering similar products and service
Down
  1. - directs a company's marketing mix at a large and heterogeneous group of consumers
  2. - new markets, as well as ways to improve a company offering in current markets, identified market with excellent potential based on careful research
  3. - the descriptive characteristics of a market such as age gender race income and education
  4. competition in a market with businesses that offer the same type of product or service
  5. usage - now consumers frequently use products and the number of products used
  6. share - the portion of the total market potential that each company expects in relation to its competitors
  7. - the process of going competitive market information
  8. - occurs when a business competes with other companies offering products that are not in the same product category but satisfy similar customer needs
  9. - exhibitions were companies associated with an industry gather to showcase their products

19 Clues: - people's interests and values • - the process of going competitive market information • - rivalry among businesses on the basis of price and value • - dividing consumers into markets based on where they live • - the total revenue that can be obtained from a market segment • usage - now consumers frequently use products and the number of products used • ...

Services Australia 2025-09-12

Services Australia crossword puzzle
Across
  1. when a customer travels overseas
  2. Our policies and procedure guide
  3. customer receives each fortnight
  4. when customer has been overpaid
  5. Quality check in PD
  6. What you can transfer your super into
  7. Customer owned items
  8. Digital assistant
  9. when a person can discuss on behalf of customer
Down
  1. Authenticating a customer
  2. A person we can use to help with calls
  3. When a customer is not satisfied
  4. what happens when you do not respond to an RFI
  5. most income support customers have to do this fortnightly
  6. What is payment when Services Australia holds a caveat over your property

15 Clues: Digital assistant • Quality check in PD • Customer owned items • Authenticating a customer • when customer has been overpaid • when a customer travels overseas • When a customer is not satisfied • Our policies and procedure guide • customer receives each fortnight • What you can transfer your super into • A person we can use to help with calls • ...

ITIL 4 Foundation Exercise 2022-08-04

ITIL 4 Foundation Exercise crossword puzzle
Across
  1. Helps an organization adapt ITIL concepts so that they apply to the organization’s specific circumstances
  2. Guiding principle that results to the ability to discover and respond to failure earlier
  3. Term is used to describe whether a service will meet availability, capacity, continuity, and security requirements
  4. What is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks?
  5. Value chain activity that provides interactions and good relationships with all stakeholders
Down
  1. Dimension that considers the application of artificial intelligence to service management
  2. Practice that identifies metrics that reflect the customer’s experience of a service
  3. Practice that involves the management of underlying defects and flaws that have been analyzed but not yet resolved
  4. In which step of the ‘continual improvement model’ is an improvement plan implemented?
  5. They allow service consumers to achieve a desired result

10 Clues: They allow service consumers to achieve a desired result • Practice that identifies metrics that reflect the customer’s experience of a service • In which step of the ‘continual improvement model’ is an improvement plan implemented? • Guiding principle that results to the ability to discover and respond to failure earlier • ...

Celebrating the Heart of Service 2021-09-02

Celebrating the Heart of Service crossword puzzle
Across
  1. A person esteemed for exceptional talent
  2. Extending throughout the world
  3. A period of seven successive days
  4. A person who purchases goods or services from another
  5. To work with another
  6. The identification of something
  7. A number of persons forming one
Down
  1. An act of helpful activity
  2. To bear or hold up, serve as a foundation
  3. An occurrence of some importance
  4. A party or other festive event
  5. Gratitude, thankful, recognition

12 Clues: To work with another • An act of helpful activity • Extending throughout the world • A party or other festive event • The identification of something • A number of persons forming one • An occurrence of some importance • Gratitude, thankful, recognition • A period of seven successive days • A person esteemed for exceptional talent • To bear or hold up, serve as a foundation • ...

corporational words 2024-03-19

corporational words crossword puzzle
Across
  1. when unhired
  2. person you work with
  3. when no job
  4. work where you talk to your companys customers
  5. small things that you do at work
Down
  1. box where you work
  2. what makes you work (salary)
  3. official paper you have to fill
  4. thing people recognize a company for
  5. the bosses above your boss
  6. person who makes you do stuff
  7. what makes you work (whats your incentive to work)

12 Clues: when no job • when unhired • box where you work • person you work with • the bosses above your boss • what makes you work (salary) • person who makes you do stuff • official paper you have to fill • small things that you do at work • thing people recognize a company for • work where you talk to your companys customers • what makes you work (whats your incentive to work)

Issue Classification: Complaint 2021-11-08

Issue Classification: Complaint crossword puzzle
Across
  1. Customer complaint against store associate with customer at pick up.
  2. Customer reporting driver due to an issue that would need 7-11 attorney involvement.
  3. Complaint regarding something referring to the driver not already mentioned.
  4. Customer is unhappy with something related to the app.
  5. Complaint against the store not providing the item substitution selected on the app.
  6. Complaint against store due to not providing additional condiments with food items. Ex. Big bite with no Ketchup
  7. Complaint against the store regarding items not available on the app
  8. Customer had a poor experience with the driver and did not like the way the driver behaved or handled the order.
  9. Complaint against the store due to food quality issue
  10. Complaint against the store due to missing items. Ex. Slurpee always missing
Down
  1. Customer complaint against the store due to hot food items unavailable.
  2. Customer complaint about a 7-Eleven store not related to 7Now delivery or pickup order.
  3. Customer complaint against the store associate behavior with the driver.
  4. Customer upset due to driver not following delivery instructions provided through app and not delivering the order.
  5. Customer upset due to driver not wearing mask/No contact dropoff complaint
  6. Customer had a poor experience with an agent and would like to report.

16 Clues: Complaint against the store due to food quality issue • Customer is unhappy with something related to the app. • Customer complaint against store associate with customer at pick up. • Complaint against the store regarding items not available on the app • Customer had a poor experience with an agent and would like to report. • ...

Business marketing vocab 2023-12-12

Business marketing vocab crossword puzzle
Across
  1. Focuses on high-quality or special products.
  2. Dividing a specific market into different parts.
  3. Identifying and meeting customer needs, is more than just a brand or a logo, and includes communication of value.
  4. Product, price, promotion, place, people, process, and physical evidence.
  5. Small part of a larger market with specialized needs.
  6. Aspect that differentiates a brand or product from competitors.
Down
  1. Prioritizes understanding customer needs before product development.
  2. Market for goods produced in large quantities.
  3. Specific group of customers a company is trying to reach.
  4. Percentage of a market controlled by a company or product.
  5. Identifying a brand's place within a market.
  6. Increase in consumers buying a product or service.

12 Clues: Focuses on high-quality or special products. • Identifying a brand's place within a market. • Market for goods produced in large quantities. • Dividing a specific market into different parts. • Increase in consumers buying a product or service. • Small part of a larger market with specialized needs. • Specific group of customers a company is trying to reach. • ...

Bright Ideas: Crossword 2023-07-21

Bright Ideas: Crossword crossword puzzle
Across
  1. The first partner customer conference took place in ____.
  2. In what month did Bright Pattern hire our first full-time accounting employee?
  3. Which European city did Bright Pattern exhibit in for the first time this year?
  4. The founders of Bright Pattern were on the original team that launched what?
  5. Who was the first major airline to use Bright Pattern?
  6. What is the name of our Barketing Manager?
  7. CCaaS stands for Contact Center as a _____.
Down
  1. What is the drink of choice in South San Francisco on a Friday afternoon?
  2. Who was our first omni-enterprise customer?
  3. Bright Pattern has two offices in California, one in San Francisco and one in ____.
  4. How many auto-companies use Bright Pattern?
  5. The world's largest shipper that uses Bright Pattern.

12 Clues: What is the name of our Barketing Manager? • Who was our first omni-enterprise customer? • How many auto-companies use Bright Pattern? • CCaaS stands for Contact Center as a _____. • The world's largest shipper that uses Bright Pattern. • Who was the first major airline to use Bright Pattern? • The first partner customer conference took place in ____. • ...

Szymon Czech & Ewelina Dzieża 2025-11-11

Szymon Czech & Ewelina Dzieża crossword puzzle
Across
  1. People or companies that promote products or services.
  2. Online advertisements displayed across the top or sides of web pages.
  3. Small files stored on a user’s computer to track browsing and advertising preferences.
  4. Focused on meeting the needs and satisfaction of clients.
  5. To introduce a new product or campaign to the market.
Down
  1. Reducing expenses to improve efficiency or profit.
  2. When a famous person publicly supports or recommends a product.
  3. When a customer continues to buy from the same company over time.
  4. A service providing assistance and advice to customers, especially online or by phone.
  5. The location or system where a retail transation is completed.
  6. any interaction between a customer and a company
  7. keeping existing customers over time

12 Clues: keeping existing customers over time • any interaction between a customer and a company • Reducing expenses to improve efficiency or profit. • To introduce a new product or campaign to the market. • People or companies that promote products or services. • Focused on meeting the needs and satisfaction of clients. • ...

Nobody expects more from us than we do 2014-01-03

Nobody expects more from us than we do crossword puzzle
Across
  1. Type of order delivered from supplier to customer
  2. Ferguson Website
  3. Manages email and contacts
  4. Aka customer delivery address
  5. Begins each August 1st
  6. Jumpword used to calculate freight
  7. Used for delivery ETA
  8. System used for credit applications
  9. Abbr for software used to manage warehouse operations
  10. “____ is always right!”
  11. FEI’s primary software
  12. Semi-annual warehouse event
  13. Jumpword for Bid/Order/Direct
  14. Used to place an order on hold
  15. Abbr for commands found at the bottom of Trilogie screens
  16. Date that customer needs product
  17. Grouping of related product typically by vendor
  18. Document used for customer return material
  19. Most used button on the keyboard
  20. Abbr. for computer to computer exchanges
Down
  1. Tracks status of a salesman orders
  2. Contact for a DC order
  3. Contact for tech. issue
  4. Jumpword for accounts receivable
  5. A private label brand
  6. A private label brand usually sold in showrooms
  7. Abbr. for the daily operational review
  8. Credit memo for cash customer
  9. Electronic signature device
  10. Refund process
  11. Account linked to main customer account
  12. Jumpword to copy an order
  13. Abbr. for our online learning center
  14. Customer’s bill

34 Clues: Refund process • Customer’s bill • Ferguson Website • A private label brand • Used for delivery ETA • Contact for a DC order • Begins each August 1st • FEI’s primary software • Contact for tech. issue • “____ is always right!” • Jumpword to copy an order • Manages email and contacts • Semi-annual warehouse event • Electronic signature device • Aka customer delivery address • ...

Business Crossword 2015-12-01

Business Crossword crossword puzzle
Across
  1. Outcomes and benefits customers must have, expect, desire, or dream to achieve
  2. A value proposition that satisfies a new set of needs that customer did not know they had
  3. Four step process invented by Steve Blank
  4. Building a quick study model
  5. Selling less of more
  6. People who can make potential futures tangible
  7. Breakthrough in customer understanding
  8. A person or group who obstructs the process searching and purchasing a product
  9. Bringing together two or more distinct but interdependent groups of customers
  10. Something a company should do to identify patterns
  11. Rationale of how an organization creates, delivers, and captures value
Down
  1. subdivision of a market into discrete customer groups
  2. Things that prevent or slow down a customer from completing a job
  3. Three different types of businesses: Customer Relationship, Product innovation, and infrastructure businesses
  4. One of the five stages of business
  5. Tool used to gain a deeper insight into their customers
  6. Strategic testing tool to design and structure research and experiments
  7. Don’t distinguish between different customer segments
  8. A person or group the decision maker might listen to
  9. Actual or perceived benefit that satisfies what a customer wants

20 Clues: Selling less of more • Building a quick study model • One of the five stages of business • Breakthrough in customer understanding • Four step process invented by Steve Blank • People who can make potential futures tangible • Something a company should do to identify patterns • A person or group the decision maker might listen to • ...

DINO DISPATCH~FIRST EDITION CROSSWORD 2022-11-21

DINO DISPATCH~FIRST EDITION CROSSWORD crossword puzzle
Across
  1. Name of tortoise
  2. The pretentious one
  3. place with subpar customer service
  4. The reporter inside the centerpiece
  5. Word that doesn't end in 'ing'
  6. Amount of opinions on tortoises
Down
  1. Amount of money subscribers have to pay
  2. Shape of cake
  3. Type of spread for sandwiches

9 Clues: Shape of cake • Name of tortoise • The pretentious one • Type of spread for sandwiches • Word that doesn't end in 'ing' • Amount of opinions on tortoises • place with subpar customer service • The reporter inside the centerpiece • Amount of money subscribers have to pay

ITIL Terminology 2016-10-06

ITIL Terminology crossword puzzle
Across
  1. / The addition, modification, or removal of anything that could have an effect on IT services. Scope includes changes to all architecture, processes, tools, metrics, and documentation, as well as changes to IT services and other configuration items (CI).
  2. cause analysis / An activity that identifies the root cause of an incident or problem.
  3. / A category used to identify the relative importance of an Incident, Problem or Change. Priority is based on impact and urgency and is used to identify required times for actions to be taken. For example, the SLA may state that Priority 2 Incidents must be resolved within 12 hours.
  4. / A measure of how long it will be until an Incident, Problem or Change has a significant impact on the business. For example, a high Impact Incident may have low urgency, if the impact will not affect the business until the end of the financial year. Impact and urgency are used to assign Priority.
  5. / An unplanned interruption to an IT service or reduction in the quality of an IT service. Failure of a Configuration Item that has not yet impacted service is also an Incident; for example, failure of one disk from a mirror set.
Down
  1. / An agreement between an IT service provider and a customer. A service level agreement describes the IT service, documents service level targets, and specifies the responsibilities of the IT service provider and the customer.
  2. / Any change of state that has significance for the management of an IT service or other configuration item. The term can also be used to mean an alert or notification created by any IT service, Configuration Item or a Monitoring tool. Events typically require IT Operations personnel to take actions and often lead to Incidents being logged.
  3. Item / Any component or other service asset that needs to be managed in order to deliver an IT services. Typically include hardware, software, buildings, people, documentation, services, etc.
  4. Incident / The highest category of impact for an Incident which causes significant disruption to the business. A separate procedure with shorter timescales and greater urgency should be used to handle Major Incidents. There are two levels of major incidents, one that impacts critical services and the other impacts non-critical services; in both cases the level of impact has a profound impact on overall business operations
  5. / A measure of the effect of an Incident, Problem, or Change on Business Processes. Impact is often based on how Service Levels will be affected. Impact and urgency are used to assign priority.
  6. / A cause of one or more Incidents. The cause is not usually known at the time a Problem Record is created, and the Problem Management Process is responsible for further investigation.
  7. Request / A formal request from a user for something to be provided, for example, a request for information or advice, to reset a password or to install a workstation for a new user. Service requests are managed by the Request Fulfillment process, usually in conjunction with the service desk. Service requests may be linked to a request for change (RFC) as part of fulfilling the request.

12 Clues: cause analysis / An activity that identifies the root cause of an incident or problem. • / A cause of one or more Incidents. The cause is not usually known at the time a Problem Record is created, and the Problem Management Process is responsible for further investigation. • ...

Business Crossword 2015-12-01

Business Crossword crossword puzzle
Across
  1. Building a quick study model
  2. A person or group who obstructs the process searching and purchasing a product
  3. Don’t distinguish between different customer segments
  4. Outcomes and benefits customers must have, expect, desire, or dream to achieve
  5. A person or group the decision maker might listen to
  6. Three different types of businesses: Customer Relationship, Product innovation, and infrastructure businesses
  7. Something a company should do to identify patterns
  8. A value proposition that satisfies a new set of needs that customer did not know they had
  9. Actual or perceived benefit that satisfies what a customer wants
  10. subdivision of a market into discrete customer groups
Down
  1. Strategic testing tool to design and structure research and experiments
  2. Four step process invented by Steve Blank
  3. One of the five stages of business
  4. Things that prevent or slow down a customer from completing a job
  5. Selling less of more
  6. Bringing together two or more distinct but interdependent groups of customers
  7. Breakthrough in customer understanding
  8. Rationale of how an organization creates, delivers, and captures value
  9. People who can make potential futures tangible
  10. Tool used to gain a deeper insight into their customers

20 Clues: Selling less of more • Building a quick study model • One of the five stages of business • Breakthrough in customer understanding • Four step process invented by Steve Blank • People who can make potential futures tangible • Something a company should do to identify patterns • A person or group the decision maker might listen to • ...

Business Crossword 2015-12-01

Business Crossword crossword puzzle
Across
  1. A person or group who obstructs the process searching and purchasing a product
  2. Four step process invented by Steve Blank
  3. subdivision of a market into discrete customer groups
  4. Something a company should do to identify patterns
  5. Rationale of how an organization creates, delivers, and captures value
  6. Bringing together two or more distinct but interdependent groups of customers
  7. One of the five stages of business
  8. Breakthrough in customer understanding
  9. Selling less of more
  10. A value proposition that satisfies a new set of needs that customer did not know they had
Down
  1. Don’t distinguish between different customer segments
  2. Three different types of businesses: Customer Relationship, Product innovation, and infrastructure businesses
  3. A person or group the decision maker might listen to
  4. Outcomes and benefits customers must have, expect, desire, or dream to achieve
  5. Actual or perceived benefit that satisfies what a customer wants
  6. Building a quick study model
  7. Things that prevent or slow down a customer from completing a job
  8. Strategic testing tool to design and structure research and experiments
  9. People who can make potential futures tangible
  10. Tool used to gain a deeper insight into their customers

20 Clues: Selling less of more • Building a quick study model • One of the five stages of business • Breakthrough in customer understanding • Four step process invented by Steve Blank • People who can make potential futures tangible • Something a company should do to identify patterns • A person or group the decision maker might listen to • ...

money 2014-09-07

money crossword puzzle
Across
  1. money you earn through work/money getting paid with
  2. to pay out disburse or dispose of money wealth etc.
  3. the act of process of making a plan
  4. people buying the product
  5. when someones out of money
  6. circulation, as of coin
  7. how much you earn when you work
  8. equal distribution of money
Down
  1. to put(money)to use
  2. spending it wisely
  3. cost heaps
  4. goods and service tax
  5. to deduct or take away a certain amount
  6. how much you borrow
  7. findings and searching for answers
  8. a form of denomination of currency
  9. plans for the future
  10. the object or thing your selling
  11. dealing with numbers
  12. having heaps of money

20 Clues: cost heaps • spending it wisely • to put(money)to use • how much you borrow • plans for the future • dealing with numbers • goods and service tax • having heaps of money • circulation, as of coin • people buying the product • when someones out of money • equal distribution of money • how much you earn when you work • the object or thing your selling • findings and searching for answers • ...

Honorbuilt 3 2020-04-23

Honorbuilt 3 crossword puzzle
Across
  1. Checkup Visit
  2. kiwi port 2
  3. Meraki (switch 1) ports 1-12 CFA
  4. Server Meraki (Switch 3) port 12 CFA
  5. HB COO
  6. Meraki (Switch 2) ports 1-12 CFA
  7. PC Meraki (Switch 3) port 13 CFA
  8. LAPC Bottom
  9. Vist for urgent issue
  10. CFA All Nighter
  11. After Construction
  12. CFA Regional service
Down
  1. Internet chack
  2. Meraki ports 19-21 CFA
  3. Magnetic ink
  4. HB Customer - BBQ restaurant
  5. 8 hours required
  6. CFA iPAd Network
  7. Meraki (switch 3) ports 1-11 CFA
  8. Meraki port 14 CFA
  9. Velcro Strengthener
  10. CFA and BK GO Before POS
  11. HB Chairman
  12. Server Meraki Port
  13. HB CEO
  14. DT Scanner CFA
  15. Checklist

27 Clues: HB COO • HB CEO • Checklist • kiwi port 2 • LAPC Bottom • HB Chairman • Magnetic ink • Checkup Visit • Internet chack • DT Scanner CFA • CFA All Nighter • 8 hours required • CFA iPAd Network • Meraki port 14 CFA • After Construction • Velcro Strengthener • CFA Regional service • Vist for urgent issue • Meraki ports 19-21 CFA • Server Meraki Port • CFA and BK GO Before POS • HB Customer - BBQ restaurant • ...

Honorbuilt 3 2020-04-23

Honorbuilt 3 crossword puzzle
Across
  1. Checkup Visit
  2. kiwi port 2
  3. Meraki (switch 1) ports 1-12 CFA
  4. Server Meraki (Switch 3) port 12 CFA
  5. HB COO
  6. Meraki (Switch 2) ports 1-12 CFA
  7. PC Meraki (Switch 3) port 13 CFA
  8. LAPC Bottom
  9. Vist for urgent issue
  10. CFA All Nighter
  11. After Construction
  12. CFA Regional service
Down
  1. Internet chack
  2. Meraki ports 19-21 CFA
  3. Magnetic ink
  4. HB Customer - BBQ restaurant
  5. 8 hours required
  6. CFA iPAd Network
  7. Meraki (switch 3) ports 1-11 CFA
  8. Meraki port 14 CFA
  9. Velcro Strengthener
  10. CFA and BK GO Before POS
  11. HB Chairman
  12. Server Meraki Port
  13. HB CEO
  14. DT Scanner CFA
  15. Checklist

27 Clues: HB COO • HB CEO • Checklist • kiwi port 2 • LAPC Bottom • HB Chairman • Magnetic ink • Checkup Visit • Internet chack • DT Scanner CFA • CFA All Nighter • 8 hours required • CFA iPAd Network • Meraki port 14 CFA • After Construction • Velcro Strengthener • CFA Regional service • Vist for urgent issue • Meraki ports 19-21 CFA • Server Meraki Port • CFA and BK GO Before POS • HB Customer - BBQ restaurant • ...

NANCY E ANDERSON: RETIREMENT IS A PUZZLE! 2021-02-22

NANCY E ANDERSON: RETIREMENT IS A PUZZLE! crossword puzzle
Across
  1. One who owns land and "lords" it over renters
  2. One who records documents
  3. Equal Credit Opportunity Act
  4. Loan Origination System
  5. An elusive concept for loan officers
  6. Production Credit Association
  7. Customer Service Platform
  8. A document that swears something
  9. Uniform Commercial Code
  10. Federal Land Bank
  11. Federal Land Bank Association
Down
  1. TILA RESPA Integrated Disclosure
  2. Capital Assets Management Earnings Loanable Equity
  3. One who notarizes documents
  4. Latest FCS method of torture
  5. Holder of 401k (2 words)
  6. It's our bread and butter
  7. The act of being compliant
  8. The thing that values the land
  9. Real Estate Settlement Procedures Act
  10. Agricultural Credit Association
  11. Federal Land Credit Association

22 Clues: Federal Land Bank • Loan Origination System • Uniform Commercial Code • Holder of 401k (2 words) • One who records documents • It's our bread and butter • Customer Service Platform • The act of being compliant • One who notarizes documents • Latest FCS method of torture • Equal Credit Opportunity Act • Production Credit Association • Federal Land Bank Association • ...

Terms and Concepts 2020-03-21

Terms and Concepts crossword puzzle
Across
  1. Another name for Distribution Center
  2. RX Item
  3. An automatic order (two words)
  4. Used to limit how much of an item a customer can purchase
  5. System used by the customer to place orders (two words)
  6. Item that does not require prescription
  7. Drug or substance used to treat, alleviate or prevent symptoms of a disease or illness
  8. Equivalent to a branded item
Down
  1. A type of order that is sent to a customer from their non-primary DC (two words)
  2. What happens when the customer no longer needs an item they have
  3. When a manufacturer sends an item directly to a customer (two words)
  4. Tell the customer when an item should be used by (two words)
  5. Tells the manufacturer what batch a drug was made with (two words)
  6. What is filed when there is an issue with an item in a delivery
  7. An order placed for a life or death situation (two words)
  8. Type of order submitted when we are temporarily out of stock (two words)
  9. A _______ Substance that is considered dangerous
  10. Where Customer information is housed (two words)
  11. Where CARE processes orders

19 Clues: RX Item • Where CARE processes orders • Equivalent to a branded item • An automatic order (two words) • Another name for Distribution Center • Item that does not require prescription • A _______ Substance that is considered dangerous • Where Customer information is housed (two words) • System used by the customer to place orders (two words) • ...

Logistics. Basic Terms 2020-11-10

Logistics. Basic Terms crossword puzzle
Across
  1. упаковка (товаров)
  2. требование
  3. транспортные средства
  4. управляющий, менеджер
  5. товар(ы), груз
  6. техобсуживание (склада)
  7. груз, партия товаров
  8. доставка
  9. поддержка, поддерживать
  10. предоставить (услуги, сервис)
  11. отправление
  12. эффективный
  13. клиент, заказчик
  14. производитель
  15. отслеживание (груза)
  16. цена
  17. дело, бизнес
  18. распределение (товара)
  19. маркировка, проставление знака (на коробке)
  20. склад
  21. опыт
Down
  1. департамент, отделение
  2. закупка товаров
  3. система отслеживания локации (аббревиатура)
  4. курьер
  5. компания
  6. вернуть(ся), возврат (товра)
  7. рынок
  8. оборудование
  9. продажа (товаров)
  10. перевозчик
  11. логистика
  12. внешняя логистика, third-party logistics (аббревиатура)
  13. документация, бумаги
  14. транспорт
  15. спрос
  16. хранение
  17. услуги, обслуживание, сервис
  18. специализироваться
  19. заказ, заказывать
  20. экспедитор
  21. завод, производство

42 Clues: цена • опыт • рынок • спрос • склад • курьер • компания • доставка • хранение • логистика • транспорт • требование • перевозчик • экспедитор • отправление • эффективный • оборудование • дело, бизнес • производитель • товар(ы), груз • закупка товаров • клиент, заказчик • продажа (товаров) • заказ, заказывать • упаковка (товаров) • специализироваться • завод, производство • груз, партия товаров • документация, бумаги • ...

RDCWorld1 Crossword Challenge 2024-03-30

RDCWorld1 Crossword Challenge crossword puzzle
Across
  1. Manga Mark Phillips is writing
  2. What city is RDCWorld1 from?
  3. Racing game that RDCWorld1 plays on Twitch
  4. Richest rapper of all time
  5. 13 win streak
  6. Superhero group that RDCworld acts as
  7. NBA player that mark acts as
  8. Ignorant restaurant with horrible customer service
  9. The name of the main character of marks Manga
  10. Name of animehouse ending song
Down
  1. Reality show with video game characters
  2. First RDCWorld1 youtube video
  3. Restoring balance to the hood
  4. RDCworld1 reality show with anime characters
  5. He didn't come here to be disrespected
  6. RDCWorld1 Anime Convention
  7. RDCorld1 podcast
  8. Metal plate in his jaw
  9. Ben's famous nickname
  10. Mark's favorite rapper

20 Clues: 13 win streak • RDCorld1 podcast • Ben's famous nickname • Metal plate in his jaw • Mark's favorite rapper • Richest rapper of all time • RDCWorld1 Anime Convention • What city is RDCWorld1 from? • NBA player that mark acts as • First RDCWorld1 youtube video • Restoring balance to the hood • Manga Mark Phillips is writing • Name of animehouse ending song • ...

Barrier 2025-09-16

Barrier crossword puzzle
Across
  1. A pet; it barks.
  2. A person who writes a book.
  3. Client; ____ service.
  4. Movie; ____ and tell.
  5. A man's name; ____ Lincoln.
  6. Place where you live.
  7. Many people against you.
  8. Top of a pencil.
  9. Capital of Massachusetts; ____ Market.
  10. Classified and Want Ads are in this; read this in the morning.
  11. Silver foil used to cover food.
  12. Assistant to a doctor.
Down
  1. Physician.
  2. Father, mother and children are this; for tax purposes.
  3. Sweet summer fruit; seeded or seedless.
  4. Funny; ____ Club.
  5. Four wheel drive; water terrain vehicle.
  6. A group of words put together for one thought; prison ____.
  7. A group of players forming one side in a competitive game; base ____.
  8. Striped design; clothing style.

20 Clues: Physician. • A pet; it barks. • Top of a pencil. • Funny; ____ Club. • Client; ____ service. • Movie; ____ and tell. • Place where you live. • Assistant to a doctor. • Many people against you. • A person who writes a book. • A man's name; ____ Lincoln. • Striped design; clothing style. • Silver foil used to cover food. • Capital of Massachusetts; ____ Market. • ...

CS Week 2022 2022-09-25

CS Week 2022 crossword puzzle
Across
  1. Extending throughout the world
  2. A person esteemed for exceptional talent
  3. A period of seven successive days
  4. The identification of something
  5. A person who purchases goods or services from another
  6. A number of persons forming one
  7. gratitude, thankful, recognition
Down
  1. To work with another
  2. A party or other festive event
  3. An act of helpful activity
  4. To bear or hold up, serve as a foundation
  5. An occurrence of some importance

12 Clues: To work with another • An act of helpful activity • A party or other festive event • Extending throughout the world • The identification of something • A number of persons forming one • An occurrence of some importance • gratitude, thankful, recognition • A period of seven successive days • A person esteemed for exceptional talent • To bear or hold up, serve as a foundation • ...

Ch 13 - Marketing 2022-05-15

Ch 13 - Marketing crossword puzzle
Across
  1. A practice whereby customer-contact jobs are outsourced into workers' homes
  2. The quality of being produced and consumed at the same time
  3. Direct consumers of a product of a nonprofit organization
  4. The inability of unused service capacity to be stored for future use
Down
  1. Variation in quality
  2. Indirect consumers of a product of a nonprofit organization
  3. A collective of individuals who have an interest about an organization, product or social cause
  4. The characteristic that a service is not physical and cannot be perceived by the senses
  5. Customers' perceptions of how well a service meets or exceeds their expectations

9 Clues: Variation in quality • Direct consumers of a product of a nonprofit organization • Indirect consumers of a product of a nonprofit organization • The quality of being produced and consumed at the same time • The inability of unused service capacity to be stored for future use • A practice whereby customer-contact jobs are outsourced into workers' homes • ...

PPC DEFINITION CROSSWORD 2013-09-28

PPC DEFINITION CROSSWORD crossword puzzle
Across
  1. Approved exceptions for fee waivers for ineligible CM’s would include Bank Error, ____ Disaster, Medical Emergency, Deceased Customer(For use by Estates), Stranded Traveler or Death in Family
  2. If we do not actively listen or ask enough ____ questions to determine that we fully understand the customer’s request, this may result in the CM calling back or being inappropriately transferred to the incorrect department.
  3. If a customer is unable to remember the MMN or password on the account, we can only provide the CM with the ____letter or number, otherwise this is considered giving security/password hints.
  4. The 5 keys to a great customer experience are Open Effectively, Explain What The Customer Will See Next, Close Effectively, Transfer The Right Way and ______ All of The Customer’s Issues.
  5. Anytime we need to transfer to another department within Chase, we must follow this procedure.
  6. Read ____ regularly to stay up to date on changes that may occur.
  7. If customer asks for a pay off amount, be sure to inform customer of ____. (abbr.)
  8. If a CM states they will be sending a payment w/o a remittance slip, remind customer to include ___ number on check or money order. (2wds)
  9. We must provide a timeframe when the customer can expect to see the credit when doing this.(2wds)
  10. When utilizing this function during connect and introduce, data does not need to be passed to the receiving specialist.
  11. When processing a travel notification, inform the customer of any ____ transaction fees, if applicable.
  12. If a CM calls regarding a cash _____, we must provide the appropriate fee(3% or 5%) including the $10 min., the APR and the Daily Interest Accrual.
  13. If we transfer the customer to another department when we have the ability to assist the customer, this is considered an _________ transfer.
Down
  1. When processing a statement credit in LSP, the timeframe for the credit to post to the account is 2-3 ____ days.
  2. The new terminology for Finance Charges is ____ ____. (2wds)
  3. When making sure we have answered all of the customer’s questions, which of the five keys to a great customer experience are we following? (2wds)
  4. If wait time is ___ minutes or greater, check with your cm to verify preference to wait or call back.
  5. If the account status is showing CLOSED(less than 30 days ago), PAST DUE, or OVERLIMIT, we must provide customer with the _____ statement.
  6. When processing a lost/stolen report, we must always ask if there are any other ____ accounts missing.
  7. PPC'S affect the Customer, Chase and ____.
  8. Advisors are required to access _____ _____ on every call (2wds.)
  9. The new terminology for Default APR is ___ __. (2wds)
  10. Policy,_____ and compliance is the system of monitoring Chase uses in order to ensure that we are delivering accurate, appropriate and relevant information to the customer.

23 Clues: PPC'S affect the Customer, Chase and ____. • The new terminology for Default APR is ___ __. (2wds) • The new terminology for Finance Charges is ____ ____. (2wds) • Read ____ regularly to stay up to date on changes that may occur. • Advisors are required to access _____ _____ on every call (2wds.) • ...

Esb Domain 1 and 2 Steps 2025-04-09

Esb Domain 1 and 2 Steps crossword puzzle
Across
  1. Prepare custom presentation
  2. Create rough draft/Get feedback
  3. Maintain relationship
  4. economically healthy
  5. Handle concerns & problems
  6. income and customers begin to grow
  7. Generate ideas/Create solutions
  8. Try out your solutions
  9. Customer identification
Down
  1. an owner decides whether to continue growing the business or to sell the business
  2. Pitch customer
  3. Contact customer
  4. Customer decides to buy
  5. when a business begins.
  6. Identify needs of customer
  7. Identify & define problems

16 Clues: Pitch customer • Contact customer • economically healthy • Maintain relationship • Try out your solutions • Customer decides to buy • when a business begins. • Customer identification • Identify needs of customer • Identify & define problems • Handle concerns & problems • Prepare custom presentation • Create rough draft/Get feedback • Generate ideas/Create solutions • ...

Chapter 13.1 Key Terms Created By: BT 2016-01-06

Chapter 13.1 Key Terms Created By: BT crossword puzzle
Across
  1. To build and maintain relationships with their customers.
  2. One or more intermediaries.
  3. When goods or services are sold from the producer directly to the customer.
  4. Four basic strategies, Product, Place, Price, and Promotion.
  5. The point at which total revenues, or sales equal total costs and expenses of developing and offering a product or service.
Down
  1. The process of creating, promoting, and presenting a product or service.
  2. A pathway to direct products to consumers.
  3. a group of customers who share common products or service.

8 Clues: One or more intermediaries. • A pathway to direct products to consumers. • To build and maintain relationships with their customers. • a group of customers who share common products or service. • Four basic strategies, Product, Place, Price, and Promotion. • The process of creating, promoting, and presenting a product or service. • ...

Chapter 14 2015-04-27

Chapter 14 crossword puzzle
Across
  1. / a manufacturer's or supplier's use of an independent third party to manage an entire function of the logistics system, such as transportation, warehousing, or order processing.
  2. / a production method whereby products are not made until and order is placed by the customer; products are made according to customer specifications.
  3. / A real-time inventory system that triggers shipments only when a good is sold to the end user.
  4. chain management/ A management system that coordinates and integrates all of the activities performed by supply chain members into a seamless process, from the source to the point of consumption, resulting in enhanced customer and economic value.
  5. / Enables firms to manage volumes of returned product efficiently, while minimizing returns-related costs and maximizing the value of the returned assets to the firms in the supply chain.
  6. / A method of developing and maintaining an adequate assortment of materials or products to meet a manufacturer’s or a customer’s demand.
  7. / A distribution technique that includes any kind of product or service that can be distributed electronically, whether over traditional forms such as fiber-optic cable or through satellite transmission of electronic signals.
  8. / Includes the group activities that facilitates the joint development and marketing of new offerings among a group of supply chain partner firms.
  9. / Presents a multi-company, unified response system to the customer whenever complaints, concerns, questions, or comments are voiced.
  10. / The process of strategically managing the efficient flow and storage of raw materials, in-process inventory, and finished goods from point of origin to point of consumption.
  11. / Bundles of interconnected activities that stretch across firms in the supply chain.
  12. team/ an entire group of individuals who orchestrate the movement of goods, services, and information from the source of the consumer.
  13. / A method of moving inventory into, within, and out of the warehouse.
  14. / a highly integrated process, often requiring persons from multiple companies and multiple functions to come together and coordinate to create customer satisfaction at a given place and time.
Down
  1. planning/ Inventory control system that manages the replenishment of raw materials, supplies, and components from the supplier to the manufacturer.
  2. / a system whereby orders are entered into the supply chain and filled.
  3. /Allows companies to prioritize their marketing focus on different customer groups according to each group’s long-term value to the company or supply chain.
  4. / Concerned with ensuring that firms in the supply chain have the needed resources to manufacture with flexibility and to move products through a multi-stage production process.
  5. / An inventory control system that manages the replenishment of goods from the manufacturer to the final consumer.
  6. / When multiple firms in a supply chain coordinate their activities and processes so that they are seamlessly linked to one another in an effort to satisfy the customer.
  7. / Seeks to align supply and demand throughout the supply chain by anticipating customer requirements at each level and create demand-related plans of action prior to actual customer purchasing behavior.
  8. / the link that connects all the logistics functions of the supply chain.
  9. management process/ Closely related to the manufacturing flow management process and contains several characteristics that parallel the customer relationship management process.
  10. / A process that redefines and simplifies manufacturing by reducing inventory levels and delivering raw materials at the precise time they are needed on the production line.
  11. / information technology that replaces the paper documents that usually accompany business transactions, such as purchase orders an invoices, with electronic transmission of the needed information to reduce inventory levels, improve cash flow, streamline operations, and increase the speed and accuracy of information transmission.
  12. chain/ The connected chain of all of the business entities, both internal and external to the company, that perform or support the logistics function.

26 Clues: / the link that connects all the logistics functions of the supply chain. • / A method of moving inventory into, within, and out of the warehouse. • / a system whereby orders are entered into the supply chain and filled. • ...

Chapter 14 - Supply Chain Management 2015-04-27

Chapter 14 - Supply Chain Management crossword puzzle
Across
  1. A method of developing and maintaining and adequate assortment of materials or products to meet a manufacturer’s or a customer’s demand.
  2. An entire group of individuals who orchestrate the movement of godos, services, and information from the source to the consumer.
  3. A real-time inventory system that triggers shipments only when a good is sold to the end user.
  4. Information technology that replaces the paper documents that usually accompany business transactions, such as purchase orders and invoices, with electronic transmission of the needed information to reduce invetory levels, improve cash flow, streamline operations, and increase the speed and accuracy of information transmission.
  5. Presents a multicompany, unified response system to the customer whenever complaints,concerns, questions, or comments are voiced.
  6. Includes the group of activities that facilitates the joint development and marketing of new offerings among a group of supply chain partner firms.
  7. a distribution technique that includes any kind of product or service that can be distributed electronically, whether over traditional forms such as fiber-optic cable or through satellite transmission of electronic signals.
  8. When multiple firms in a supply chain coordinate their activities and processes so that they are seamlessly linked to one another in an effort to satisfy the customer.
  9. An inventory control system that manages the replenishment of raw materials, supplies, and components from the supplier to the manufacturer.
  10. A production method whereby products are not made until an order is placed by the customer; products are made according to customer specifications.
  11. a manufacturer’s or supplier’s use of an independent third party to manage an entire function of the logistics system, such as transportation, warehousing, or order processing.
  12. Allows companies to prioritize their marketing focus on different customer groups according to each group's long-term value to the company or supply chain.
  13. A highly integrated process, often requiring persons from multiple companies and multiple functions to comer together and coordinate to créate customer satisfaction at a given place and time.
  14. The link that connects all the logistics functions of the supply chain.
  15. Seeks to align supply and demand throughout the supply chain by anticipating customer requirements at each level and creating demand- related plans of action prior to actual customer purchasing behavior.
  16. A management system that coordinates and integrates all of the activities performed by supply chain members into a seamless process, from the source to the point of consumption, resulting in enhanced customer and economic value.
Down
  1. An inventory control system that manages the replenishment of godos from the manufacturer to the final consumer.
  2. Bundles of interconnected activities that stretch across firms in the supply chain.
  3. The connected chain of all of the business entities, both internal and external to the company, that perform or support the logistics function.
  4. Enables firms to manage volumes of returned product efficiently while minimizing returns-related costs and maximizing the value of the returning assets to the firms in the supply chain.
  5. Closely related to the manufacturing flow management process and contains several characteristics that parallel the customer relationship magament process.
  6. A system whereby orders are entered into the supply chain and filled.
  7. Concerned with ensuring that firms in the supply chain have the needeed resources to manufacture with flexibility and to move products through a multi-stage production process.
  8. a method of moving inventory into, within, and out of the warehouse.
  9. A process that redfines and simplifies manufacturing by reducing inventory levels and delivering raw materials at the precise time they are needed on the production line.
  10. The process of strategically managing the efficient flow and storage of raw materials, in-process inventory, and finished godos from point of origin to point of consumption.

26 Clues: a method of moving inventory into, within, and out of the warehouse. • A system whereby orders are entered into the supply chain and filled. • The link that connects all the logistics functions of the supply chain. • Bundles of interconnected activities that stretch across firms in the supply chain. • ...