customer service Crossword Puzzles
CIS 2024-01-30
Across
- What the program issues when it's not able to handle a particular situation at runtime.
- The "E" in ACE
- Any changes to previous reported consumption is deemed as adjustment. It refers to meter readings.
- Consolidates billing information, energy charges and payments.
- Input and output parameters that enable the link between the values to be billed. This the variable.
- A set of data related to consumption that makes up the invoice document.
- Individual, physical object that is to be maintained as an autonomous unit. Meters, Current Transformers, and Voltage Transformers
- Defines the location such as an apartment, unit, building, floor or suite.
- Represent the service that is provided to the associate Premise.
- The process in which the bills or invoices do not pass the validation checks are separated to prevent incorrect billing or invoicing.
- A function with input and output parameter (operands) that define operations in the tariff steps. The action which is being applied.
Down
- Process that creates a Contract for a potential new customer.
- T-code to access BDEX
- Groups of customers that are billed in the same bill cycle.
- The legal agreement that the business partner has entered with the utility for a particular service.
- T-code for canceling Meter Test Service Orders in mass.
- The acronym for "Enterprise Resource Planning"
- A payment reminder for Business Partners with overdue items.
- T-code for account balance
19 Clues: The "E" in ACE • T-code to access BDEX • T-code for account balance • The acronym for "Enterprise Resource Planning" • T-code for canceling Meter Test Service Orders in mass. • Groups of customers that are billed in the same bill cycle. • A payment reminder for Business Partners with overdue items. • Process that creates a Contract for a potential new customer. • ...
IDEAS FOR A START UP BUSINESS 2024-10-07
Across
- - Tangible items like equipment or premises required to run a business.
- - The use of imagination to generate new ideas and solutions.
- - A desired outcome that a business or individual aims to achieve.
- - The process of finding solutions to challenges or obstacles.
- - The goal of making a profit in business.
- - The people who work for a business, forming a key resource.
- - A space where customer needs are not fully met, offering business opportunities.
- - Specialized abilities required in a professional or business context.
- - The group of potential customers for a product or service.
Down
- - A projection of future revenue and expenses.
- - The concept or thought that drives the creation of a business.
- - Goals for a business that are not related to making a profit.
- - Doing something new or different to improve or solve a problem.
- - A good or service created and offered by a business to customers.
- - A learned ability that allows you to perform tasks with competence.
- - A small business, typically with fewer than 10 employees.
- - The act of exchanging information or ideas effectively.
17 Clues: - The goal of making a profit in business. • - A projection of future revenue and expenses. • - The act of exchanging information or ideas effectively. • - A small business, typically with fewer than 10 employees. • - The group of potential customers for a product or service. • - The use of imagination to generate new ideas and solutions. • ...
D2D Crossword 2022-05-17
Across
- Maximum duration of a seasonal suspend for an account is up to __ months.
- When a the $40.55 HP credit does not populate in OM for a trio order with HP.
- Insurance on the HP, seen under others section for existing HP accounts.
- What does street type BLVD stand for?
- Contingency when OM is down.
- RGU stands for Revenue _____ Unit.
Down
- Number of email addresses one Bell account can create.
- The name given to the HP number when we place internet single order/ orders without HP.
- Price of adding the French add on is $__ (spell the value)
- Order type for an existing customer placing a winback mobility order.
- A period within which if customer cancels their new BRS services they; they don't pay and early termination fee.
- An address that qualifies for Fibe 100 for internet uno order but only Fibe 50 if ordering a triple.
- A service provider we can port HP, TV and internet from.
- Name of the one source document to pull up Mobility device price list.
- The new Fibe TV box can record up to __ programs simultaneously.
15 Clues: Contingency when OM is down. • RGU stands for Revenue _____ Unit. • What does street type BLVD stand for? • Number of email addresses one Bell account can create. • A service provider we can port HP, TV and internet from. • Price of adding the French add on is $__ (spell the value) • The new Fibe TV box can record up to __ programs simultaneously. • ...
JOB SALESMAN 2026-02-06
Across
- Adalah sesuatu yang dapat membuat pelanggan senang berbelanja di toko kalian
- Barang pengganti jika barang yang dicari kosong biasanya disebut barang...
- Customer yang sering ragu ragu biasa disebut customer...
- Barang yang bertugas untuk menjadi pelengkap barang utama
- Tahapan untuk meneliti kebutuhan customer
- Ilmu dalam membujuk orang lain agar mau melakukan tindakan yang diinginkan adalah..
- Tahapan memilah barang/produk untuk di jual.
Down
- Barang baru yang ada di suatu toko biasanya disebut produk...
- Salah satu dari penyebab orientasi kepuasan pelanggan rendah yaitu karena personil toko kurang...
- Tidak merespon tawaran dan hanya diam merupakan ciri customer yang...
- Orang yang hendak membeli barang di suatu toko disebut...
- Tahap terakhir dari tahapan salesmanship
- Potongan harga yang dapat menarik minat beli customer
- Hal yang jika dilakukan dapat menyebabkan orientasi kepuasan pelanggan rendah adalah..
- Calon pembeli potensial biasanya disebut
15 Clues: Tahap terakhir dari tahapan salesmanship • Calon pembeli potensial biasanya disebut • Tahapan untuk meneliti kebutuhan customer • Tahapan memilah barang/produk untuk di jual. • Potongan harga yang dapat menarik minat beli customer • Customer yang sering ragu ragu biasa disebut customer... • Orang yang hendak membeli barang di suatu toko disebut... • ...
DoL 2023-01-19
Across
- Name of Microsoft AI tool to replicate voice
- HDInsight is __ as service
- Germany Central & Germany Northeast are special azure regions based on data trustee model where customer data remains in Germany under control of which company
- Which Indian bank recently partnered with Microsoft for its data management?
- Name the azure cloud-based access and identity management service that enables users to access external resources like the Azure portal, Microsoft 365, and several other SaaS applications
- I have some private servers on my premises, also I have distributed some of my workload on the public cloud, what is this cloud deployment called
- In ADLSgen2, Which level of security offers built-in Azure roles such as reader, contributor, owner, or custom roles
Down
- Name the azure SaaS platform that provides development services for creating work plans, working together on code, developing applications, and deploying them
- Name role in Azure that runs applications and services level tasks, which generally do not require IIS
- Azure Data Lake Analytics is __________ as service
- Azure cosmos db can be used for free for how many days?
- Name the Indian city that is currently in news because of sinking down
- Azure cloud services config schema file extension
- Name the azure serverless and cloud-based data integration service and platform used for the creation of ETL and ELT pipelines
14 Clues: HDInsight is __ as service • Name of Microsoft AI tool to replicate voice • Azure cloud services config schema file extension • Azure Data Lake Analytics is __________ as service • Azure cosmos db can be used for free for how many days? • Name the Indian city that is currently in news because of sinking down • ...
Marketing vocabulary 2023-09-07
Across
- The methods used and information communicated to encourage customers to purchase and to increase their satisfaction.
- The business function that creates or obtains product services for sale.Marketing The action or business of promoting and selling products or services, including market research and advertising.
- An activity that is intangible, exchanged directly from producer to consumer, and consumed at the time of production.
- The activity or profession of producing advertisements for commercial products or services.
- Individuals who purchase products and services to satisfy needs.
- Moral rules or principles of behavior that should guide members of a profession or organization and make them deal honestly and fairly with each other and with their customer.
- The ongoing activities designed to support the primary function of a business and keep it operating efficiently.
Down
- The process of dealing with or controlling things or people.
- Anything offered to a market by the business to satisfy customer needs, including physical products, services, and ideas.
- The management of large amounts of money,especially by governments or large companies.
- The action or process of supplying goods to stores and other businesses that sell to consumers.
- A unique group of prospective customers a business wants to serve and their locations.
- The action or process of keeping financial accounts.
- The amount customer pay and the methods of increasing the value of the products to the customers.
14 Clues: The action or process of keeping financial accounts. • The process of dealing with or controlling things or people. • Individuals who purchase products and services to satisfy needs. • The management of large amounts of money,especially by governments or large companies. • A unique group of prospective customers a business wants to serve and their locations. • ...
marketing crossword 2025-10-02
Across
- The business function that creates or obtains product services for sale.
- Concept
- The combination of marketing actions often referred to as product, price, place, and promotion: selling the right product, through appropriate distribution channels, at the right price in relation to other products and for the profitability of the company, with the correct support in terms of advertising, sales force etc.
- The amount a customer pays and the methods of increasing the value of the products to the customers.
- Moral rules or principles of behavior that should guide members of a profession or organization and make them deal honestly and fairly with each other and with their customer.
- The activity or profession of producing advertisements for commercial products or services.
- The action or process of keeping financial accounts.
- The process of dealing with or controlling things or people.
- Mix
Down
- Anything offered to a market by the business to satisfy customer needs, including physical products, services, and ideas.
- The action or process of supplying goods to stores and other businesses that sell to consumers.
- The management of large amounts of money, especially by governments or large companies.
- Anything offered to a market by the business to satisfy customer needs, including physical products, services, and ideas.
- The action or business of promoting and selling products or services, including market research and advertisi
- A unique group of prospective customers a business wants to serve and their locations.
- The ongoing activities designed to support the primary function of a business and keep it operating efficiently.
- Individuals who purchase products and services to satisfy needs.
17 Clues: Mix • Concept • The action or process of keeping financial accounts. • The process of dealing with or controlling things or people. • Individuals who purchase products and services to satisfy needs. • The business function that creates or obtains product services for sale. • A unique group of prospective customers a business wants to serve and their locations. • ...
Food Business 2020-05-03
Across
- customer commitment to buy a certain make of product (BNRAD/LTOLYAY)
- service where you buy products from your car's window (DGRUIOVREH-TH)
- group of customers a company wants to sell a product to (TEAGRT/MEAKRT)
- business that pays an already successful company to use its name and products (FSRIAHNCE)
Down
- network of shops/restaurants which are part of the same company (CIHAN)
- to fight for business (CTOMEPE)
- system where the customers serve themselves instead of waiters (SCEILVFR-ESE)
- a place from where food is sold and distributed (OEULTT)
- a company that operates in many countries (MAUNLOTIIANL)
9 Clues: to fight for business (CTOMEPE) • a place from where food is sold and distributed (OEULTT) • a company that operates in many countries (MAUNLOTIIANL) • customer commitment to buy a certain make of product (BNRAD/LTOLYAY) • service where you buy products from your car's window (DGRUIOVREH-TH) • ...
Series 6 Unit 2 2020-11-19
Across
- A full power of attorney allows someone to make _______ decisions
- This is a formal arrangement by two or more people to manage and operate a business and share its profits
- A customer can give ________ power over their account(s) to someone else only by a trading authorization or limited power of attorney
- A partnership must complete a partnership _______, stating which partner(s) can make transactions for the account
- A person with limited power of attorney cannot make _______ of assets
- When a customer only provides minimum information, they account can still be opened but suitability cannot really be determined. Only this type of trade can occur.
- If a registered representative moves to a new firm, how long does the delivery of educational materials to former customers apply after the rep begins the new employment
- Knowing your customer begins with the ________ form.
- In this type of joint account provides that a deceased tenants fractional interest in the account is retained by that tenant's estate
- ________ is required from the employer when a firm employee wishes to open an account with a different broker-dealer
- Whose signature is required on the new account form
- This is an unincorporated business that has just one owner who pays personal income tax on profits earned from the business. All income (or loss) is that of the single individual
- A partnership is known as an ___________ association
- This type of account has one beneficial owner
- In an advisory account, a fee is paid for _______
- This is provided to clients by a RIA and describes how they do business, reveals any potential conflicts of interest, and clearly defines how the RIA is compensated
- Any person who has access to nonpublic information about a company
- In this type of account, the broker lends the customer cash to purchase stocks or other financial products
- Customers have the right to _______ of the sharing of nonpublic personal information
- What the "S" stands for in Regulation S-P
- A registered Investment Advisor has a _______ obligation to act in the best interest of their clients
- If the security has increased in value and the registered owner has passed away, the beneficiary will receive the higher tax valuation, which is referred to as a _____ ____ cost basis
- In this type of joint account, all parties have equal undivided interests
Down
- A _______ POA will survive a declaration of mental competence
- The Customer _________ Program is a requirement of broker-dealers and is designed to verify the identity of any new customer
- In a brokerage account, a fee is paid when a _________ occurs
- Under Regulation S-P, each financial institution has the responsibility to protect the privacy of its customers ______
- Accounts may be opened by any legally ______ person above the age of majority
- In a prime brokerage account, this firm handles all trades place by the customer.
- This suitability component requires a broker to examine the client portfolio and make sure that the recommendation is suitable in both amount and fit in light of the clients existing assets
- The _______ firm has one day to validate the securities listed on the TIF form or take exception
- ________ property is a marital property classification recognized by some states where most property acquired during the marriage is considered to be owned jointly by both spouses
- __________ basis is one of the suitability components the gives the broker the obligation to perform due diligence and have a legitimate belief that the investment has the potential to earn a profit.
- The Transfer _______ Form facilitates the transfer of securities from one trading account to another at a different brokerage firm or bank
- This suitability component obligates the broker to have a reasonable basis to believe that a particular recommendation is suitable for a given customer
- Brokers must make a __________ effort to obtain additional information when opening a new account, but a customer may neglect or refuse to provide all information
- This is one of the exceptions made under the community property classification
- This type of account charges a single fee for brokerage services
- Generally, this is the type of customer in a prime brokerage account
- This occurs when the value of an investor's margin account falls below the broker's required amount
- This is an account that firms provide a group of services for a single fee.
- A wrap account is generally an investment _______ account
- _______ information is any material information that has not been disseminated to, or is not readily available to, the general public
- When a person passes away, the cost basis to the beneficiary is the ___ on the date of the owner's death
- This type of account has two or more owners
- This type of account requires the customer to pay in full for securities purchased
- This automates and standardizes the procedures for transferring customer accounts
- The ________ firm sends the TIF form to ACATS
- This type of account lets beneficiaries receive assets at the time of the registered owner's death without going through probate
- The completed new account form (and any updated forms) must be sent to the customer within _____ days
- In a prime brokerage account, this firm provides custody and other service.
51 Clues: What the "S" stands for in Regulation S-P • This type of account has two or more owners • This type of account has one beneficial owner • The ________ firm sends the TIF form to ACATS • In an advisory account, a fee is paid for _______ • Whose signature is required on the new account form • Knowing your customer begins with the ________ form. • ...
In a restaurant 2022-04-07
Across
- type of food that is full of sugar, fat, salt. Not healthy at all. Burgers, crisps, chocolate for example
- in Hungary it is usually potatoes and rice that you eat with your meat
- in Hungary meals are usually three-*** meals
- in a *** course you can learn how to cook
- the person who serves you
- when you are not happy with the service, there is a problem with the food, you make a ***
- I'd like to make a *** for four
Down
- the food on the menu
- Are you ready to ***? / Can I take your ***?
- the extra money you pay for the service in a restaurant
- a type of dish made in the oven, it usually includes different kinds of vegetables and meat
- you always tell the truth, you never lie
- the person who eats in a restaurant
- the collective name for the different kinds of food for different nationalities
- the French are keen on eating this animal, it is very slow.
15 Clues: the food on the menu • the person who serves you • I'd like to make a *** for four • the person who eats in a restaurant • you always tell the truth, you never lie • in a *** course you can learn how to cook • Are you ready to ***? / Can I take your ***? • in Hungary meals are usually three-*** meals • the extra money you pay for the service in a restaurant • ...
Ch. 2 Percents Vocabulary Words 2022-03-10
Across
- The amount of money deposited or borrowed.
- A positive percent of change.
- The amount a customer pays for an item.
- Equations that describe the relationship between the part, whole and percent.
- An additional amount of money charged on items that people buy.
- The amount paid or earned for the use of money.
- known as gratuity. It is a small amount of money in return for a service.
- An amount of which a regular priced item is reduced.
Down
- One ratio or fraction that compares part of a quantity to the whole quantity.
- A negative percent of change.
- A ratio that compares the change in a quality to the original amount.
- the amount of which a regular price is reduced. Usually a percentage of the original cost.
- Money given to someone for a service. Aka tip.
- A ratio that compares the inaccuracy of an estimate to the actual amount.
- The amount the price of an item is increased above the price the store paid for the item.
15 Clues: A positive percent of change. • A negative percent of change. • The amount a customer pays for an item. • The amount of money deposited or borrowed. • Money given to someone for a service. Aka tip. • The amount paid or earned for the use of money. • An amount of which a regular priced item is reduced. • An additional amount of money charged on items that people buy. • ...
Chapter 6 2025-11-10
Across
- The unique image or personality of a brand or company.
- promotion Short-term incentives used to encourage purchases (like coupons or discounts).
- A person who buys and uses goods or services.
- Any activity that increases awareness or sales of a product.
- The process of promoting, selling, and distributing a product or service.
- The way products are displayed and promoted to attract customers.
- The specific group of consumers a business aims to reach.
Down
- Making a product or brand stand out from competitors.
- A plan of action to achieve marketing goals.
- Giving out free product samples to attract customers.
- The careful study or investigation to discover new information or insights.
- A short, catchy phrase used to promote a product or brand.
- research The process of collecting and analyzing information about customers and markets.
- A printed or digital page containing marketing information or data.
- The amount of money a customer pays for a product or service.
15 Clues: A plan of action to achieve marketing goals. • A person who buys and uses goods or services. • Making a product or brand stand out from competitors. • Giving out free product samples to attract customers. • The unique image or personality of a brand or company. • The specific group of consumers a business aims to reach. • ...
Cloud Computing 2026-02-12
Across
- System used to store, organize, and analyze customer information.
- Computer created using virtualized resources that behaves like a physical one.
- Cloud model used within an organization’s own infrastructure.
- Cloud service model that provides platforms for application development and deployment.
- Technology that allows multiple operating systems to run on one physical computer.
- Facility that stores data and delivers applications to remote users.
- Group of servers that work as a single machine to improve performance.
- Cloud service model that provides virtual machines, servers, storage, and networks.
- Physical location where an organization concentrates its data processing equipment.
Down
- International standard for information security management systems.
- Cloud model that combines public and private cloud features.
- Cloud model where services are offered over the internet to many users.
- Model that provides software and hardware services over the internet from a datacenter.
- Network technology that allows secure remote access over the internet.
- Software distribution model where applications are provided over the internet by a third party.
15 Clues: Cloud model that combines public and private cloud features. • Cloud model used within an organization’s own infrastructure. • System used to store, organize, and analyze customer information. • International standard for information security management systems. • Facility that stores data and delivers applications to remote users. • ...
Unit 3 Crossword Puzzle 1 2018-01-31
Across
- ___ systems refer to the methods used by the organisation to provide services and products.
- A ___ system allows the company to know how well it is meeting customers' needs and expectations.
- Benchmarking is important because it builds enthusiasm and ___ among employees.
- Benchmarking helps to raise ___ and performance.
Down
- ___ culture determines how people think, act and view service around them.
- ___ culture refers to the attitudes, beliefs & customs which govern how people behave in organisations.
- Human resources refer to the ___ of the company.
- Someone who pays for goods and services.
- External customers are people outside the organisation who may be our current or ___ customers.
9 Clues: Someone who pays for goods and services. • Human resources refer to the ___ of the company. • Benchmarking helps to raise ___ and performance. • ___ culture determines how people think, act and view service around them. • Benchmarking is important because it builds enthusiasm and ___ among employees. • ...
Environment and Market 2023-11-10
Across
- "Tubig Para Sa Barangay"
- Determine if it has the potential to grow and expand over time. Scalable ideas are often more attractive to investors and entrepreneurs.
- _______ Factors: Consider demographics, cultural norms, lifestyle trends, consumer attitudes, and social values.
- "Beauty with a Heart"
- Customer_________: not all customers have the same preferences and value perceptions.
- Outlines of your idea's strategy, target market, revenue model, and financial projections.
- Legal and ¬¬¬¬_______ Considerations: Ensure that your business idea complies with regulatory or compliance issues.
- _______ Analysis: This analysis can help you identify areas where you can differentiate and compete effectively.
- The ________ Model Canvas (BMC) is a strategic management tool used to visualize and describe the key components of a business model on a single page.
- "Get there, your day belongs to you."
- "Just do it."
- When consumers encounter a well-branded product or service, they are more likely to recall it when making purchasing decisions.
- Considering both distribution channels (e.g., retail, online) and communication channels (e.g., social media, email).
- __________ Analysis: to understand who your competitors are and how your idea compares to existing solutions.
- ______ ______(UX) Enhancement: innovations in user interface design, accessibility, and overall user experience can make products more intuitive and enjoyable to use, increasing customer loyalty.
- "Where work happens"
- It refers to the total quantity of a product or service that consumers are willing and able to purchase at a given price and within a specified time period.
- Proposition in marketing is a concise statement that communicates the unique benefits and value that a product, service, or brand offers to its target customers.
- Consider factors like the availability of resources, required skills, regulatory requirements, and logistical challenges.
- ________is a strategic process of creating and shaping a unique and distinct identity for a product, service, company, or individual in the minds of consumers.
- V Unique ______ Proposition (UVP): identify what sets your business apart from competitors.
- Tailor your products, services, and communications to individual customer needs and preferences whenever possible.
Down
- ___ ____ ___(USP) is a critical step in differentiating your product, service, or brand from competitors and communicating the unique value you offer to your target audience.
- These are patterns, shifts, or developments in consumer behavior, industry practices, technology adoption, and economic conditions that impact the way businesses operate and serve customers.
- ________and Interest: You'll be more motivated and dedicated to the venture if it involves something you genuinely enjoy.
- "GoSAKTO"
- P in MVP or Minimum Viable ________
- It plays a pivotal role in product development, driving growth, competitiveness, and the ability to meet evolving customer needs.
- ________Factors: Consider advancements in technology, research and development, automation, and the rate of technological change. Questions to ask:
- "Chickenjoy"
- S in SCAMPER Technique
- T in SWOT Analysis
- S in SWOT Analysis
- C in SCAMPER Technique
- "The highest-quality video in a smartphone makes your memories look better than ever."
- _________ Connection Brands can evoke feelings, associations, and a sense of belonging that deepens the relationship between the brand and its customers.
- "Open happiness"
- _____ analysis: a strategic planning tool that helps organizations assess and analyze external macro-environmental factors that can impact their business or industry.
- I in ROI or Return on _________
- P in SCAMPER Technique
- It involves the development of a strong brand image, which includes a brand name, logo, design elements, messaging, and a set of values and attributes that differentiate it from competitors.
- L in PESTEL
- E in PESTEL
- Empowering Sari-Sari Store Owners, its social impact mission, emphasizing the economic empowerment of women in local communities.
- Trust and ________: It implies a level of quality, consistency, and reliability that can lead to customer loyalty and repeat business.
- T in IoT or Internet of ¬_______
- P in PESTEL
- Competitor_______ is a critical component of strategic planning and market research that involves evaluating the strengths and weaknesses of your competitors to inform your own business strategy.
- Prime "Get fast, free delivery on millions of items, plus access to exclusive deals, Prime movies, TV shows, ad-free music, and more."
- "When it absolutely, positively has to be there overnight."
50 Clues: "GoSAKTO" • L in PESTEL • E in PESTEL • P in PESTEL • "Chickenjoy" • "Just do it." • "Open happiness" • T in SWOT Analysis • S in SWOT Analysis • "Where work happens" • "Beauty with a Heart" • S in SCAMPER Technique • C in SCAMPER Technique • P in SCAMPER Technique • "Tubig Para Sa Barangay" • I in ROI or Return on _________ • T in IoT or Internet of ¬_______ • P in MVP or Minimum Viable ________ • ...
Fujitsu 2013-05-21
Across
- More than 5 million households in the UK receive what service through Fujitsu?
- According to 2012 reports Fujitsu is the ….. Largest IT service Provider
- Fujitsu managed to save HMRC £100 million in 2011 through FEAST. What does FEAST stand for?
- The name of a mobile phone company that is Fujitsu’s customer
- Fujitsu supplies server virtualisation to this tobacco company
- Fujitsu has risen over £42,000 for which charity?
- The first word of Fujitsu’s tagline
Down
- This European leading carpet company is one of Fujitsu's customers
- The main Fujitsu account situated in Telford
- Fujitsu supports an ex-injured servicemen charity, by giving them work placements. What is this charity called?
- In 2010 Fujitsu created the world’s first server and PC with a wattage of what?
- In 1954 Fujitsu created japans first …?
- How many data centres does Fujitsu Support?
- The countries currency where Fujitsu’s headquarters are based
- FU stands for Furukawa, JI stands for Siemens (Japanese pronounce 'Siemens' as 'Jiemens') and TSU stands for Tsuchinki. What type of word is this?
15 Clues: The first word of Fujitsu’s tagline • In 1954 Fujitsu created japans first …? • How many data centres does Fujitsu Support? • The main Fujitsu account situated in Telford • Fujitsu has risen over £42,000 for which charity? • The countries currency where Fujitsu’s headquarters are based • The name of a mobile phone company that is Fujitsu’s customer • ...
ESB Domain 1 and 2 2023-03-02
Across
- the stage in the design thinking process where you develop solutions to spark new ways of thinking
- another company with similar products or services
- the person that developed or created a company or organization
- an individual with an interest in a business
- the stage in the design thinking process where you analyze observations and information gathered in the emphathize state
- a tangible item
- personal attraction toward a specific product or service
- costs incurred when buying part or all of a business
- business that takes its name and characteristics from an existing business
Down
- a preliminary product from which to test and develop
- members of a company who share risks and profits
- an owner of one or more shares of a corporation
- fee paid to an employee for completing a task
- non cash compensation offered in place of or in addition to a lower salary
- an intangible resource that is performed
- the stage in the design thinking process where you try to understand customer experiences and needs
- a fixed amount of money paid to an employee each pay period
17 Clues: a tangible item • an intangible resource that is performed • an individual with an interest in a business • fee paid to an employee for completing a task • an owner of one or more shares of a corporation • members of a company who share risks and profits • another company with similar products or services • a preliminary product from which to test and develop • ...
Unit 3 Crossword Puzzle 2 2018-01-30
Across
- External customers are people outside the organisation who may be our current or ___ customers.
- ___ systems refer to the methods used by the organisation to provide services and products.
- Benchmarking helps to raise ___ and performance.
- ___ culture determines how people think, act and view service around them.
- Benchmarking is important because it builds enthusiasm and ___ among employees.
- A ___ system allows the company to know how well it is meeting customers' needs and expectations.
Down
- Someone who pays for goods and services.
- ___ culture refers to the attitudes, beliefs & customs which govern how people behave in organisations.
- Human resources refer to the ___ of the company.
9 Clues: Someone who pays for goods and services. • Benchmarking helps to raise ___ and performance. • Human resources refer to the ___ of the company. • ___ culture determines how people think, act and view service around them. • Benchmarking is important because it builds enthusiasm and ___ among employees. • ...
What is Marketing? 2025-02-11
Across
- A person who purchases goods and services for personal use, a customer
- A financial gain, especially the difference between the amount earned and the amount spent in buying, operating, or producing something
- Make a benefit from something, to make capitol, or money
- An intangible thing that can be marketed
- Spreading the word about a product or service
- A series of activities that promote a product, service, or cause
Down
- Someone who works for a business
- A tangible thing that can be marketed
- The process of planning, pricing, promoting, selling, and distributing goods or services to create exchanges that satisfy customers
9 Clues: Someone who works for a business • A tangible thing that can be marketed • An intangible thing that can be marketed • Spreading the word about a product or service • Make a benefit from something, to make capitol, or money • A series of activities that promote a product, service, or cause • A person who purchases goods and services for personal use, a customer • ...
Distribution Channel and how to manage money 2022-11-09
Across
- Produce the goods, using machines, raw materials, and labor.
- Someone's w____________ is their health and happiness.
- Any store that sells a ____________ product or product line.
- Support provided to a customer after the product or service has already been purchased
- It is one of the decision in managing money especially which involve the court.
- A store having separate sections for a wide variety of goods
- P_________________ is a unique characteristic of a worker.
Down
- A chain of businesses through which a good or service passes until it reaches the end _______________
- ________________ decisions shows the characteristic of the workers.
- Ahmad need to consider ______________ decision before he purchase plastic shopping bag from the supermarket.
- sell the goods in small quantities to the end-user at a higher price.
- Easy to get or to _____________
- _________________ decision shows how much will I charge and where will I buy my supplies.
- Agreement between parties settling what each gives or receives in a transaction between them
- A large ______________ store selling apparel and home furnishings at a discount.
15 Clues: Easy to get or to _____________ • Someone's w____________ is their health and happiness. • P_________________ is a unique characteristic of a worker. • Produce the goods, using machines, raw materials, and labor. • Any store that sells a ____________ product or product line. • A store having separate sections for a wide variety of goods • ...
Revision 2013-07-29
Across
- Our company _____ a lot of money to children's charities.
- We always _____ with all rules and regulations.
- The staff were very rude and _________.
- Don't be _____ - you have already had 3 cakes, you don't need another.
- Thank you for ______ me - it was a lovely evening.
- Gross negligence can _______ in serious problems for your company.
- I'm not so sure this option is commercially-_______.
- I'm a very ____ customer - I have been using this service for the last 10 years.
Down
- It's not _____ - I work as hard as he does, but he gets paid more money!
- We'd be _______ if you could attend the conference next week.
- We offer our workers a number of ________ such as health insurance and a company car.
- The service was sub-_______.
- I have never given the police a ______ - it's against my principles.
- How do you manage to ____ up with such good ideas?
- There was a massive oil ______ and the whole gulf was covered in oil.
15 Clues: The service was sub-_______. • The staff were very rude and _________. • We always _____ with all rules and regulations. • Thank you for ______ me - it was a lovely evening. • How do you manage to ____ up with such good ideas? • I'm not so sure this option is commercially-_______. • Our company _____ a lot of money to children's charities. • ...
words 2015-01-21
Across
- ___ refers to people's intersts and values.
- a ___ describes the complete assortment of products a store would like to offer to customers.
- ____ are the reasons that you buy.
- ___ is the total revene that can be obtained from the market segment.
- businesses that produce products for sale to final consumers often have little contact with the customer.
- a ____ buys a product or service for personal use.
- over six million businesses in the U.S produce products.
- the process of market information is called.
- ___ are based on loyalty.
- ___ is a set of beliefs or attitides that are passed on from generation to generation.
Down
- ___ occurs when businesses decide to emphasize fators of their marketing mix other than price, such asquality, brand, location, or service.
- ___ refers to dividing consumers into markets based on where they live.
- a fourth area that is important to gather competitive information about is promotional strategies.
- businesses do not buy products for final consumption.
- a __ is an unfulfilled desire.
15 Clues: ___ are based on loyalty. • a __ is an unfulfilled desire. • ____ are the reasons that you buy. • ___ refers to people's intersts and values. • the process of market information is called. • a ____ buys a product or service for personal use. • businesses do not buy products for final consumption. • over six million businesses in the U.S produce products. • ...
Enterpreunership - Crossword puzzel 2022-02-23
Across
- The priciples and beliefs that guide what a business does and how it does it.
- Refers to the execution of new ideas.
- A chance for advancement progress or profit.
- How a Business will assume to achieve its objectives and direct itself, operationally and financially.
- The process of introducing change and new ideias
- Introducing a new product or service to market.
- The legal entity that is used when people set up a business
Down
- Money paid or cost.
- The experience as described by the customer.
- The name given to the individual who starts a company.
- New concept of product or service that will tipically be exchanged for money.
- Customers that after visiting a company's site or receiving its newsletter, tured into paying customers.
- A group of individuals that collaborate to achieve a commum goal.
- A business long-term goal.
- Boot Camp is a traninig camp for learning various type of skills and is designed to get you ahead in your start-up journey.
15 Clues: Money paid or cost. • A business long-term goal. • Refers to the execution of new ideas. • The experience as described by the customer. • A chance for advancement progress or profit. • Introducing a new product or service to market. • The process of introducing change and new ideias • The name given to the individual who starts a company. • ...
BUSINESS 2023-07-21
7 Clues: BMW is a ~ of car • He is an ~ filmmaker. • That is the ~ of Coca-Cola • I don't ~ my sister anymore • Human life is of inestimable ~ • I was disappointed by the ~ of the wine. • service The firm has a great ~ department.
Crossword Puzzle 3 2023-03-02
Across
- To navigate the customer accounts and service
- To communicate with our team mates and receive notifications and updates
- to navigate customers accounts and service them
Down
- to communicate with our team mates and mentorss if help is needed
- To look up articles for information on how we can assist customers
- to verify our customers
6 Clues: to verify our customers • To navigate the customer accounts and service • to navigate customers accounts and service them • to communicate with our team mates and mentorss if help is needed • To look up articles for information on how we can assist customers • To communicate with our team mates and receive notifications and updates
le métier commercial 2025-10-15
Across
- stratégie commerciale ou marketing qui utilise plusieurs canaux (boutique physique, site web, téléphone, réseaux sociaux, email, etc.) pour toucher et interagir avec les clients.
- ignifie contacter des prospects ou clients par téléphone pour proposer des produits ou services.
- chercher et identifier des clients potentiels dans le but de vendre
- personne qui peut devenir client d'une entreprise
- stratégie qui intègre et harmonise tous les canaux de communication et de vente (boutique physique, site web, mobile, réseaux sociaux, etc.) pour offrir une expérience client fluide et cohérente, quel que soit le canal utilisé.
- valorisation des ventes sur une période donnée
- ervice qui permet à un client de commander un produit en ligne puis de venir le retirer en magasin ou dans un point de retrait.
- ensemble des actions et stratégies mises en place par une entreprise pour comprendre les besoins des clients, promouvoir ses produits ou services, et les vendre efficacement.
Down
- faire en sorte de rendre loyal le client a l'entreprise
- ersonne qui organise, dirige et coordonne les activités d’une équipe ou d’une organisation pour atteindre des objectifs précis.
- moyen de communication utilisé par une entreprise pour promouvoir un produit, un service ou une marque auprès d’un public cible, dans le but d’attirer l’attention et de stimuler les ventes.
- business to consumer
- assistance proposée par une entreprise à ses clients après l’achat d’un produit ou service, pour répondre à leurs questions, résoudre des problèmes, effectuer des réparations ou gérer les garanties.
- organisation ou une structure économique qui produit des biens ou des services dans le but de les vendre et de réaliser un profit.
- céder un bien ou un service à quelqu’un en échange d’une somme d’argent.
- business to business
- personne ou entreprise qui achète un produit ou service a un vendeur
- Customer Relationship Management
18 Clues: business to consumer • business to business • Customer Relationship Management • valorisation des ventes sur une période donnée • personne qui peut devenir client d'une entreprise • faire en sorte de rendre loyal le client a l'entreprise • chercher et identifier des clients potentiels dans le but de vendre • ...
Marketing 2019-12-19
Across
- The number of buyers and sellers in a particular market.
- personal attributes that enable someone to interact effectively and harmoniously with other people.
- Four basic marketing strategies, known as the four Ps: product, price, place and promotion.
- who the product/service is targeted towards
- prices are rising quickly
- Internal and external factors that stimulate buying in people.
- tag label attached to products and showing the price
- Buying of the same brand over and over again.
- a symbol or other design adopted by an organization to identify its products, uniform, vehicles, etc.
Down
- a form of communication whose purpose is to inform potential customers about products and services and to persuade them to take some action
- The way society views a company
- a person who sell something
- reduction in price
- The act of being elevated to a higher status, or a program that sells or advertises something
- share Percentage of sales of a particular product or service in a market captured by a brand, product, or firm.
- a person who buys something
- a reduction in price.
17 Clues: reduction in price • a reduction in price. • prices are rising quickly • a person who sell something • a person who buys something • The way society views a company • who the product/service is targeted towards • Buying of the same brand over and over again. • tag label attached to products and showing the price • The number of buyers and sellers in a particular market. • ...
Basic Managerial Accounting Crossword 2023-10-25
Across
- one that has resulted from a previous expenditure.
- one that stays constant in total as activity levels change (varies per unit).
- Per Unit Selling price per unit minus variable cost per unit.
- something for which we want a separate measurement of cost (e.g., a product, service, product line, department, plant, etc.).
- one that changes in response to some action.
- one that cannot be traced to the cost object.
- all other manufacturing costs.
- that which is directly traceable to the goods being produced.
- one that varies in total with the level of activity (stays constant per unit).
- Include all costs outside the factory such as selling (marketing), general, and administrative costs.
Down
- one that, if eliminated, would not reduce the utility received by the customer for the product or service.
- one that can be economically, feasibly traced to the cost object.
- a foregone return.
- sacrifice of a resource.
- the extent to which there are fixed costs in the cost structure.
- those that are directly traceable to the goods being produced.
- the activity level over which fixed costs do not change.
- Sales minus all variable costs.
18 Clues: a foregone return. • sacrifice of a resource. • all other manufacturing costs. • Sales minus all variable costs. • one that changes in response to some action. • one that cannot be traced to the cost object. • one that has resulted from a previous expenditure. • the activity level over which fixed costs do not change. • ...
Specialty and Services Crossword 2022-09-10
Across
- Part of Home Depot that handles Window installs. Home Depot __________
- Home __________ Lead is great for closets and mud rooms
- Average number of Days it take for Cabinet Makeover to complete renovation of your kitchen
- You can design and sell ______ Doors in service connect
- Company that does our home services bathroom remodel
Down
- Program to connect customer with local Pros to help with project we do not offer services for
- ________ HVAC Unit is great for older homes or additions without duct work
- Part of Home Depot that handles Cabinet Makeover and closet Org. Home Depot __________
- System used to input Leads and Flooring Measures Service ___________
9 Clues: Company that does our home services bathroom remodel • Home __________ Lead is great for closets and mud rooms • You can design and sell ______ Doors in service connect • System used to input Leads and Flooring Measures Service ___________ • Part of Home Depot that handles Window installs. Home Depot __________ • ...
7p-process 2025-03-21
Across
- Delivery method where the customer physically collects the item
- The perception of how polite and competent staff are during service.
- The process that ensures customers receive technical support or maintenance after a purchase.
- What valuable promotion do happy customers provide through word of mouth?
Down
- The physical or virtual place where customers may have to wait for service.
- The salon’s success depends on ________ purchases from satisfied customers.
- Type of parks that create immersive guest experiences with landscaping and design.
- Faster delivery options that customers can choose for convenience.
- Accepting credit and debit cards is an example of which process?
9 Clues: Delivery method where the customer physically collects the item • Accepting credit and debit cards is an example of which process? • Faster delivery options that customers can choose for convenience. • The perception of how polite and competent staff are during service. • What valuable promotion do happy customers provide through word of mouth? • ...
Distribution Channel and how to manage money 2022-11-09
Across
- Produce the goods, using machines, raw materials, and labor.
- Support provided to a customer after the product or service has already been purchased
- Agreement between parties settling what each gives or receives in a transaction between them
- ________________ decisions shows the characteristic of the workers.
- A large ______________ store selling apparel and home furnishings at a discount.
Down
- A chain of businesses through which a good or service passes until it reaches the end _______________
- P_________________ is a unique characteristic of a worker.
- _________________ decision shows how much will I charge and where will I buy my supplies.
- Any store that sells a ____________ product or product line.
- Easy to get or to _____________
- sell the goods in small quantities to the end-user at a higher price.
- A store having separate sections for a wide variety of goods
- Ahmad need to consider ______________ decision before he purchase plastic shopping bag from the supermarket.
- It is one of the decision in managing money especially which involve the court.
- Someone's w____________ is their health and happiness.
15 Clues: Easy to get or to _____________ • Someone's w____________ is their health and happiness. • P_________________ is a unique characteristic of a worker. • Any store that sells a ____________ product or product line. • Produce the goods, using machines, raw materials, and labor. • A store having separate sections for a wide variety of goods • ...
Marketing Terms 2021-12-10
Across
- a semi-fictional depiction of your ideal customer
- a self-sustaining, customer-centric marketing model that relies on the momentum of happy customers to drive sales and referrals
- a customer-centric marketing approach that focuses on attracting highly qualified leads
Down
- digital __ is the integration of the latest digital tech to improve all areas of the business in an effort to provide greater value to prospective customers
- the abbreviation for a software that helps marketers manage, create, modify and publish content to a website
- the shortened name for the alignment of customer-focused functions — marketing, sales, and service — toward a singular company mission measured by revenue
6 Clues: a semi-fictional depiction of your ideal customer • a customer-centric marketing approach that focuses on attracting highly qualified leads • the abbreviation for a software that helps marketers manage, create, modify and publish content to a website • ...
AnswerFirst Customer Service Week Fall Crossword 2021-08-20
Across
- Farmer's friend
- Answering service based in Tampa
- Gourd associated with the fall season
- Foliage, usually colorful in autumn
- Ybor City ____ Tours, AF Client
Down
- Warm spiced apple drink
- Attire commonly worn on Halloween
- Abbreviation for autumnal Starbucks specialty
- Two words, Halloween treat
- City where the Sanderson Sisters reside
10 Clues: Farmer's friend • Warm spiced apple drink • Two words, Halloween treat • Ybor City ____ Tours, AF Client • Answering service based in Tampa • Attire commonly worn on Halloween • Foliage, usually colorful in autumn • Gourd associated with the fall season • City where the Sanderson Sisters reside • Abbreviation for autumnal Starbucks specialty
Le Service 2022-11-04
18 Clues: /hugs • / to cut • /excited • /To start • / Outside • / Will be • / Service • / To edit • / Utensils • / Scissors • / Volunteer • / A counselor • / life skills • / Summer camps • / Kitchen crew • / Opportunities • / An Animal Shelter • Occupational Therapy
Transport service 2025-11-02
Across
- Жүк тасымалдаудағы қауіпсіздік талаптарын орындайтын тұлға
- Жүк тасымалдауда ең жиі қолданылатын көлік түрі
- Жүк пен жүргізушінің сақтығын қамтамасыз ету шаралары
- Құжаттар мен процестерде заманауи IT шешімдерін қолдану үрдісі
- Тасымалдау кезінде толтырылатын негізгі құжаттардың бірі (жол парағы, ТТН)
- Тасымалдау кезінде жүкті уақытында жеткізуді қадағалайтын процесс
- Жүк көлігінің жүкті тиеп алу және түсіру уақыты көрсетілетін құжат
- Қазақстан Республикасының жүк тасымалдау ісін реттейтін құжаттар жүйесі
- Жүк тасымалдау қызметін көрсететін ұйым немесе тұлға
- Тасымалдауға қатысушы тараптардың бірі — жүктің иесі
Down
- Тасымалдау процесінің соңғы кезеңі
- Заманауи логистикада деректер мен процестерді автоматтандыру жүйесі
- Тасымалдау соңында жүкті қабылдайтын тұлға
- Тасымалдау кезінде жүктерді қоймада сақтау және реттеу процесі
- Жүк көлігінің қозғалысын және бағыттарын жоспарлау кезеңі
- Жүк жіберуші мен жүк қабылдаушы арасындағы келісімді бекітетін құжат
- Жолда жүкті қабылдап алу кезінде тексерілетін негізгі көрсеткіш
- Құжат рәсімдеу кезінде жиі кездесетін мәселе
18 Clues: Тасымалдау процесінің соңғы кезеңі • Тасымалдау соңында жүкті қабылдайтын тұлға • Құжат рәсімдеу кезінде жиі кездесетін мәселе • Жүк тасымалдауда ең жиі қолданылатын көлік түрі • Жүк тасымалдау қызметін көрсететін ұйым немесе тұлға • Тасымалдауға қатысушы тараптардың бірі — жүктің иесі • Жүк пен жүргізушінің сақтығын қамтамасыз ету шаралары • ...
MINT REVISION CROSSWORD 2020-02-17
25 Clues: tax • wool • coast • drawer • shrink • career • modern • honest • planet • leisure • degrees • suspect • foreign • details • customer • saucepan • stranger • celebrate • signature • architect • recognize • apartment • autograph • up dress up • fiction science fiction
Serving wine crossword puzzle 2020-11-25
Across
- Wine expert
- Something to put the bottle on.
- Device used to open a bottle of wine.
- Asking for someone's consent.
Down
- To point towards something
- Somebody paying to receive a certain service.
- To move in a cirkle from left to right
- The plug that prevents wine coming out of the bottle
- Thin Metal covering on the top of a wine bottle
9 Clues: Wine expert • To point towards something • Asking for someone's consent. • Something to put the bottle on. • Device used to open a bottle of wine. • To move in a cirkle from left to right • Somebody paying to receive a certain service. • Thin Metal covering on the top of a wine bottle • The plug that prevents wine coming out of the bottle
Supply Chain 2025-05-01
Across
- A type of hospital deal. Transition all personnel to Quest. Includes supervisors & staff employees.
- SMI, reimagined
- Latest tool from the NSCO Planning Team!
- How many bins?
Down
- 50500
- Delivery method used to transport mixed loads from various suppliers to one customer
- New Asset Management and CMMS (computerized Maintenance Management) tool
- Service contract tier or level (silver, gold, etc..)
- Largest region by geography
9 Clues: 50500 • How many bins? • SMI, reimagined • Largest region by geography • Latest tool from the NSCO Planning Team! • Service contract tier or level (silver, gold, etc..) • New Asset Management and CMMS (computerized Maintenance Management) tool • Delivery method used to transport mixed loads from various suppliers to one customer • ...
What is entrepreneurship 2025-02-18
Across
- The chance of losing money in a business.
- The money needed to start a business.
- A new idea or invention.
- The income a business earns after expenses.
- A new business.
- A person who buys a product or service.
Down
- A person who starts and runs a business.
- A person who invests money in a business.
- A place where buyers and sellers meet.
9 Clues: A new business. • A new idea or invention. • The money needed to start a business. • A place where buyers and sellers meet. • A person who buys a product or service. • A person who starts and runs a business. • The chance of losing money in a business. • A person who invests money in a business. • The income a business earns after expenses.
Balanced Scorecard framework 2025-10-21
Across
- The ability or capacity to perform a particular action or task; in business, it often refers to the skills and resources necessary to achieve strategic goals.
- A measurable value that demonstrates how effectively a company is achieving key business objectives; indicators help assess performance in specific areas.
- A strategic planning and management tool used to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organizational performance against strategic goals.
- The process of translating an idea or invention into a good or service that creates value; it is often linked to improvements in products, services, or processes.
Down
- A strategic action or project designed to achieve specific objectives; initiatives are often time-bound and resource-driven.
- The ability of a company to keep its customers over time; customer retention is a key indicator of business health and success.
- A specific, measurable goal that an organization aims to achieve; objectives guide the actions and decisions within the strategic plan.
- A particular way of considering something; in the context of the Balanced Scorecard, it refers to the different dimensions (Financial, Customer, Internal Processes, Learning and Growth) through which performance is evaluated.
- The level of contentment or fulfillment that customers feel regarding a product or service; customer satisfaction is a critical measure of business performance and success.
- The process of adjusting and coordinating activities and strategies to ensure that all parts of an organization work together effectively toward common goals.
10 Clues: A strategic action or project designed to achieve specific objectives; initiatives are often time-bound and resource-driven. • The ability of a company to keep its customers over time; customer retention is a key indicator of business health and success. • ...
Business 2013-05-13
Across
- The business of promoting and selling products or services?
- another word for company?
- another word for business?
- the name for someone who comes into your business and may purchase products?
- what is it, to manage large amounts of money?
- to provide _ _ _ _ _ _ _ for a comopany?
Down
- another word for the cost?
- To make articles on a large scale?
- when you help or fundraise?
9 Clues: another word for company? • another word for the cost? • another word for business? • when you help or fundraise? • To make articles on a large scale? • to provide _ _ _ _ _ _ _ for a comopany? • what is it, to manage large amounts of money? • The business of promoting and selling products or services? • ...
Globalization 2021-12-08
Across
- This is the most common language in the world
- This government type spreads around the world
- Things like soccer or olympics help globalization
- ________ Convergence is when cultures combine
- moving your factory to another country
Down
- this is a con of globalization - like covid
- hiring a company to do customer service
- The creation of a common global culture
- Globalization occurs by phones, tv, and ______
9 Clues: moving your factory to another country • hiring a company to do customer service • The creation of a common global culture • this is a con of globalization - like covid • This is the most common language in the world • This government type spreads around the world • ________ Convergence is when cultures combine • Globalization occurs by phones, tv, and ______ • ...
KFC Vocabulary 5 2025-03-10
Across
- costs that vary based on the units sold by your enterprise.
- property and the buildings on it
- units refer to the "things" the company sells.
- debt that does not include a promise by a guarantor to repay the loan in the event the debtholder is unable to make a required payment.
- how a business moves a specific customer to buy their service or offering.
- a company that provides a good or service to another company.
- shares of ownership in a company.
- the hard work a small business owner puts into forming, founding, and operating in a business.
- the exact customers and market sector the business intends to serve,
Down
- costs that vary somewhat based on the number of units you sell.
- all people or companies associated with an enterprise.
- companies that conduct business with a company, and that can document how well a company pays its bills to its suppliers.
- debt that includes a legal obligation by the borrower to repay the debt.
- repaying the loan
- fixed costs variable costs.
- number of units sold X cost per unit.
- an investment vehicle
17 Clues: repaying the loan • an investment vehicle • fixed costs variable costs. • property and the buildings on it • shares of ownership in a company. • number of units sold X cost per unit. • units refer to the "things" the company sells. • all people or companies associated with an enterprise. • costs that vary based on the units sold by your enterprise. • ...
Ops Fam Crossword Puzzle 2020-09-08
Across
- At this dunning stage, you are not allowed to offer KIV or offer installment
- payment that can be offered if the customer has an overdue of $300 and above
- extend the payment due date and avoid disruption if customer hasn't reached dunning stage
- is under ____ status if account shows BAD01, WOF, FRD01
- non-payment, customer's account will enter into _____ after 8 days from due date
- number of times that you can put a customer's account to KIV in a year
- able to make outgoing call , able to receive incoming call
- This VAS will not be available if the customer is having installment
Down
- of informing the customer that they have overdue /unpaid bills
- line reconnection, customer has to ____ their mobile line by turning off/on to get the signal
- Mode of payment that gives customers Free 100 SMS
- Number of days allowable to extend KIV
- line disruption that does not allow incoming/outgoing calls
- able to receive calls and make outgoing calls, ETC is billed if within contract
- system enhancement that allows customer to unbar/resume after making payment
- This is required for line reactivation
16 Clues: Number of days allowable to extend KIV • This is required for line reactivation • Mode of payment that gives customers Free 100 SMS • is under ____ status if account shows BAD01, WOF, FRD01 • able to make outgoing call , able to receive incoming call • line disruption that does not allow incoming/outgoing calls • ...
SHOPPING Crossword 2014-05-22
17 Clues: TAX • MALL • BANK • CLERK • WALLET • CHANGE • BAKERY • BARGAIN • CASHIER • CUSTOMER • INTERNET • MANNEQUIN • BOOKSTORE • SHOPAHOLIC • CREDIT CARD • SUPERMARKET • TIME IS MONEY
tech support 2014-04-19
Across
- What messaging service allows you to enter past 160 characters in a single message?
- What incoming email option synchronizes instead of down loading messages?
- A customer stays connected for more than one minute, and the call drops, it is considered?
- What tool do you use for a 4g device that is similar to *228 with a 3g device?
- A normal mode of the network when no data is transmitting; it conserves power.
- What does SOU stand for?
- What network is currently used for all devices for voice calls?
- This APN handles all general data and internet connections
- When in a data session, after losing service, what is responsible for reconnecting at the highest speed possible?
- What is the most accurate option for the device when using the map application?
- The P in SMTP (Earl’s alternate acronym)
- This APN handles simota, prl updates, software check
- What is Smtp?
- The second M in MMS
- this device gives the customer The ability to connect to multiple devices.
- In MARS, what record types do you check for IP connectivity?
- What can you use to verify a PRL update and/or OTA completion for a 4G device?
Down
- This family base functions can impact a customer’s ability to make and receive calls.
- What network tool would you use when troubleshooting Voicemail routing issues?
- What verifies the device can access the network and prevents cloning.
- The D in DNS as in a database for resolving host names and IP.
- The E in ANDE
- The field in the AAA extended verify where the Dial Up Networking feature is present.
- What is the unit of measurement used when calculating data speed?
- If a customer is provisioned for Mobile Hotspot/MBB Connect with a separate allowance, what feature is present in the AAA extended verify?
- The A in AGPS
- A permanent Internet Protocol address that is assigned in a network.
- What are the 4 digits that proceed the MDN for Voicemail routing?
- This APN handles VZW branded services like NFL mobile, BUA, Verizon Mobile
- The P in PDSN and PSDN.
- This is the Network Element where are APN's provisioned.
- The P in PRL
- The Orig C/G in MARS indicates the cell site that processed what?
- The A in ANDE
- 5-12mbps Download, 2-5mbps Upload are the typical download and upload speeds for this network.
- This APN handles sms/vmail notifications
- The N in ANDE
37 Clues: The P in PRL • The E in ANDE • The A in AGPS • What is Smtp? • The A in ANDE • The N in ANDE • The second M in MMS • The P in PDSN and PSDN. • What does SOU stand for? • The P in SMTP (Earl’s alternate acronym) • This APN handles sms/vmail notifications • This APN handles simota, prl updates, software check • This is the Network Element where are APN's provisioned. • ...
The Eastern Way Crossword Puzzle 2023-11-28
Across
- If a conversation can't take place face to face, a live phone call is still better than an email.
- Healthier teammates are generally happier and do better work.
- If we believe people are good, we'll see the best in them.
- Those who are great see unlimited opportunities to get better.
- Studies show laughter is actually healthy for us on a biological level.
- If we put serving the customer first, our biggest concern is doing what's best for them.
- Honest. Timely. Specific. Tells the impact of what was done.
- Getting back to people quickly is an important part of delivering memorable service and setting us apart from competitors.
- We can only take responsibility for our own growth, rather than expecting others to change.
- Many injuries are the result of using the wrong tool for the job. Good planning helps prevent this.
- What we do is contagious. Choosing to act in ways that are positive increases the likelihood others will do the same.
- Our customers trust us with their business. When you do this to a customer it builds their trust in you.
- The key is to focus purely on fully understanding what the other person is trying to communicate.
- Admiting a mistake, or changing your mind or direction, is a good indicator of this.
- Quality can be contagious.
- All teammates have an obligation to make our community better in some way
- When a mistake happens, we want to first focus on solving the problem.
Down
- This requires us to get uncomfortable, rather than always sticking with what we know.
- Every person in the company is in the customer service business.
- This makes it easier to collaborate because everyone does the same function in the same way.
- It's always better to avoid or prevent a problem, rather than have to fix it later
- Being organized enables us to get more done in less time with higher quality
- Genuine curiosity is essential to this fundamental
- At the end of the day, we get paid to get things done, not simply to work on them.
- Working together yields better solutions than any one person on their own.
- Organizations that do this don't have fewer problems than others. They just solve them faster.
- This fundamental applies to all people we touch. Customers, prospective customers, vendors, and teammates.
- Attitude is a choice. It's literally a decision you make, consciously or unconsciously.
28 Clues: Quality can be contagious. • Genuine curiosity is essential to this fundamental • If we believe people are good, we'll see the best in them. • Honest. Timely. Specific. Tells the impact of what was done. • Healthier teammates are generally happier and do better work. • Those who are great see unlimited opportunities to get better. • ...
Marketing Definitions Puzzle 2021-11-26
Across
- each is a part of a broader market category that possesses an identifiable characteristic
- can be used by competitor to shift sales in their advantage
- consumer buy where they can get a better deal at a lower price more convenient to them
- a canadian firm and a foreign firm business with similar goals combine resources-money, facilities, distribution networks-to make or sell a specific product in the other country
- supports scientists and technicians who work on new ideas
- holds onto its customers in spite of competition
- a market of a small number of large companies
- the money you gained from your initial investment
- taxes placed on goods being imported into a country in order to protect the local industries from too much foriegn competition
- The percentage that one company’s product takes of the total dollars spent by consumers on products within a specific market
- you make a profit and keep some of the money made from the business
- using the same methods as in domestic markets but they also have to attempt to sell differently based on the consumers in the region
- uses the same resources to produce better or the same products
- companies using ads to put their product into consumers minds
- when a customer stick to buying a certain product and is very important to businesses because even little percent in customer retention results in major increases in profit
Down
- making an activity easier and more comfortable for the customer
- the store carries a large number of different brands or types of merchandise
- specific types of products as well as the companies that produce those products
- a company that has an item that no other company has or sells
- services activities performed to support the sale of a product or other service
- The consumer develops a strong relationship with the product or the retailer and will not consider any other brand
- influence a way the product looks and what it does
- encourages the creation of new businesses
- takes into account the shipping costs and the currency exchange as well as the tariff costs
- one company provides a product or service for a small market and, by doing so, keeps competitors out of that market
- good reviews or bad reviews from customers that influence other people on if they should shop there or not
- a firm that does not have any competition
27 Clues: encourages the creation of new businesses • a firm that does not have any competition • a market of a small number of large companies • holds onto its customers in spite of competition • the money you gained from your initial investment • influence a way the product looks and what it does • supports scientists and technicians who work on new ideas • ...
Marketing Entrepreneur Management 2018-03-23
Across
- Something that someone sells that can be seen and touched. (ball, book, pizza)
- How much someone makes from selling something.
- A person who introduces new methods, ideas, or products.
- A short slogan, verse, or tune designed to be easily remembered.
- An act that is performed by an employee for the customer (landscaping, cleaning, etc.)
- A person who organizes and operates a business or businesses.
- The place where something is sold.
Down
- A symbol or other design adopted by an organization to identify its products, uniform, vehicles, etc.
- a short and striking or memorable phrase used in advertising.
- A sale, lower price, etc.
- A particular group of consumers at which a product or service is aimed.
- A person who invented a particular process or device.
- Advertising is a term used to symbolize the foundation for a major undertaking in these areas.
- An article or substance that is manufactured or refined for sale.
- How much something costs.
15 Clues: A sale, lower price, etc. • How much something costs. • The place where something is sold. • How much someone makes from selling something. • A person who invented a particular process or device. • A person who introduces new methods, ideas, or products. • a short and striking or memorable phrase used in advertising. • ...
Basics of Services Marketing 2023-06-20
Across
- procedures, mechanisms and flow of activities by which the service is delivered
- The difference between customer expectations and perceptions.
- The most basic distinguishing characteristic of services is intangibility.
Down
- Employees' ability to inspire trust and confidence.
- services cannot be saved, stored, resold or returned.
- It is a judgement that a product or service feature, or the product or service itself, provides a pleasurable level of consumption related fulfillment.
6 Clues: Employees' ability to inspire trust and confidence. • services cannot be saved, stored, resold or returned. • The difference between customer expectations and perceptions. • The most basic distinguishing characteristic of services is intangibility. • procedures, mechanisms and flow of activities by which the service is delivered • ...
OM3 2019-03-04
Across
- an activity required for environmental management standards
- increases productivity by customizing in delivery
- a logistics activity related to carbon footprint
- try to reduce the usage of this resource in production process
- environmental management standards
Down
- one of triple bottom line
- have strong opinions about CSR issues
- increase services efficiency by reducing cost and increasing customer service
- one of the 3Rs
9 Clues: one of the 3Rs • one of triple bottom line • environmental management standards • have strong opinions about CSR issues • a logistics activity related to carbon footprint • increases productivity by customizing in delivery • an activity required for environmental management standards • try to reduce the usage of this resource in production process • ...
management 2021-03-03
Across
- Start selling goods or services in a new market
- Announcement in a public medium promoting a product or service
- Consumer ... is description of a typical customer
Down
- A place where you can buy something
- Gross ... product
- Public ... is the money the government spends
- Interest ... - cost of borrowing money
- Informing customers about products
- Product ... - the combination of products that a company has to offer
9 Clues: Gross ... product • Informing customers about products • A place where you can buy something • Interest ... - cost of borrowing money • Public ... is the money the government spends • Start selling goods or services in a new market • Consumer ... is description of a typical customer • Announcement in a public medium promoting a product or service • ...
business 2013-03-19
Across
- where something is being sold
- how the customer will see the product
- value difference between how much it is to make and how muc you sell it for
- the part of economy that provides service industries
- how much money you make
Down
- indusries that use raw materials to manufacture goods
- the item being sold
- industries that produce raw materials
- the cost
9 Clues: the cost • the item being sold • how much money you make • where something is being sold • how the customer will see the product • industries that produce raw materials • the part of economy that provides service industries • indusries that use raw materials to manufacture goods • value difference between how much it is to make and how muc you sell it for
Disruptive change 2025-09-08
Across
- Easily measured or quantified
- Topline revenue growth
- Online shoe seller known for disruptive customer service model
- IBM spinoff adapting infrastructure to new tech shifts
- Separate unit to nurture disruptive growth
- Profits prioritized by a company
Down
- Where firms hesitate between sustaining and disruptive bets
- Strong team structure used to drive radical projects
- Organizational routines that can block or enable change
9 Clues: Topline revenue growth • Easily measured or quantified • Profits prioritized by a company • Separate unit to nurture disruptive growth • Strong team structure used to drive radical projects • IBM spinoff adapting infrastructure to new tech shifts • Organizational routines that can block or enable change • Where firms hesitate between sustaining and disruptive bets • ...
AWS Crossword 2024-05-15
Across
- Build service for continuous integration
- Desktop application streaming
- Automated application deployment
- Run code without provisioning servers
- Infrastructure as code
- Threat detection service
- In-memory caching service
- Real-time data streaming
Down
- DNS web service
- Content delivery network
- Data protection and privacy service
- Automated security assessment
- Business intelligence service
- NoSQL database service
- Monitoring and logging service
- Serverless compute for containers
- Simple cloud hosting service
- Continuous delivery service
- Low-cost archival storage
- Data warehousing service
- Serverless SQL query service
21 Clues: DNS web service • NoSQL database service • Infrastructure as code • Content delivery network • Data warehousing service • Threat detection service • Real-time data streaming • Low-cost archival storage • In-memory caching service • Continuous delivery service • Simple cloud hosting service • Serverless SQL query service • Automated security assessment • Business intelligence service • ...
Advance America 2025-10-30
Across
- A customer can submit motorcycles and recreational vehicles for a title loan through?
- What section of SOP can you find the steps to take if your branch has cash or checks stolen?
- Under what section of SOP do you find the steps to take for a state audit
- Where can you pitch an idea?
- One of three countries with a reduced daily send limit.
- Customer online account
- Our parent company
- We should be asking all customers for at least one of these.
- If a transaction is suspicious you must do what?
Down
- This section of SOP talks about the process that a lender uses to assess the creditworthiness of a potential customer.
- The person or business that is referring people to us
- Documented guidelines detailing the steps required to correctly execute routine tasks.
- Image Cash Letter
- What department can you find the Lockbox procedures in?
- A past due account
- What customer demographic base is a key initiative focus?
- Missouri lending product
- Who do we put a customer in contact with to file a loan as fraud?
- What is the symbol used for our strategic vision?
- APR may adjust to a lower rate if title loan payments are made with who?
- A customer is eligible to do this after a third of their payments are paid.
21 Clues: Image Cash Letter • A past due account • Our parent company • Customer online account • Missouri lending product • Where can you pitch an idea? • If a transaction is suspicious you must do what? • What is the symbol used for our strategic vision? • The person or business that is referring people to us • What department can you find the Lockbox procedures in? • ...
Chapter 10 Crossword 2015-04-22
Across
- Is everything a business offers to satisfy a customer's needs
- Something that is consumed at the same time it is produced
- Something that has no physical form.
- Is the blending of four marketing elements-product, distribution, price, and promotion
- Are persons, companies, and organizations that buy products for the operation of a business, for incorporation into other products and services, or for resale to their customers
- The specific sequence of steps consumers follow to make a purchase
- A company's plan that identifies how it will use marketing to achieve its goals
- Finding solutions to problems through carefully designed studies involved customers
- Is a specific group of consumers that have similar needs and wants
Down
- The availability of a service must match the demand for that service at a specific time
- The exchange of information so there is common understanding by all participants
- The route a product follows and the businesses involved in moving a product from producer to final consumer
- The reasons consumers decide what products and services to purchase
- There will be differences in the type and quality of service provided
- Process of planning and executing the conception, pricing, promotion, and distribution of ideas, goods, and services to create exchanges that satisfy individual and organizational objectives
- Are persons who buy products and services mostly for their own use
- The locations and methods used to make a product or service available to the target market.
- Is the money a customer must pay for a product or service
- Considers the needs of customers when developing a marketing mix
- Direct, individualized communication with prospective customers to assess their needs with appropriate products and services
- The businesses that take part in a channel of distribution
- Are activities that are consumed at the same time they are produced
- Any paid form of communication through mass media directed at identified consumers to provide information and influence their actions
- Any form of communication used to inform, persuade, or remind
24 Clues: Something that has no physical form. • Is the money a customer must pay for a product or service • Something that is consumed at the same time it is produced • The businesses that take part in a channel of distribution • Is everything a business offers to satisfy a customer's needs • Any form of communication used to inform, persuade, or remind • ...
BM Unit 4 Mid-Unit Review 2023-04-05
Across
- Something that is necessary to live and function.
- Intangible tasks or acts performed for a customer for a price or fee.
- Stage of the product life cycle when competitors see the opportunity, and enter the market.
- Something that you wish to have, so as to add comforts in your life.
- Stage of the product life cycle when sales are low, the product is seen as unfamiliar, and informative promotion is needed.
- Refers to the concept that a service cannot be separated from its provider.
- A type of segmentation where customers are divided based on physical location characteristics.
- A type of purchase made based on careful thought and reasoning.
- A type of purchase made due to a customer's loyalty to a brand or product.
- A type of segmentation where customers are divided based on lifestyles, interests, and personalities.
- Refers to the concept that services cannot be stored for later sale or use.
- Product, price, place, and promotion!
Down
- The market segment whose needs and wants can be directly fulfilled by the product at-hand.
- Includes only the words, logos, symbols, or marks that are legally registered for use by a single company.
- Stage of the product life cycle where a new product may replace the old.
- A type of segmentation where customers are divided based on things like age, gender, nationality, etc.
- A type of segmentation where customers are divided based on behavior patterns and product interactions.
- Refers to the concept that the quality of a service depends on who provides the service as well as when, where, and how the service is delivered.
- Stage of the product life cycle where promotion costs rise and competitors must cut costs to compete.
- Tangible objects that are useful to consumers.
- A quality, characteristic, or feature of a physical good.
- Refers to the concept that services are non-physical.
- An item or style that does well, but during a short-lived cycle.
- A type of purchase made with little thought during emotional highs and lows.
24 Clues: Product, price, place, and promotion! • Tangible objects that are useful to consumers. • Something that is necessary to live and function. • Refers to the concept that services are non-physical. • A quality, characteristic, or feature of a physical good. • A type of purchase made based on careful thought and reasoning. • ...
Spelling game 2024-04-28
5 Clues: commodities offered for sale • a new appraisal or evaluation • someone who pays for goods or service • work done by one person that benefits another • a handcart that holds groceries while shopping
Email 2023-11-29
Across
- This type of hold is when the customer must contact Uline with updates.
- This page in 13 will guide you if you need to _____ an email to another department.
- These types of orders are entered by CS, and you will only code it as EPO if noted on the account. You may have to click “Acknowledge” to confirm the order if it is noted in WO message.
- By using this tab in JOE, you can locate ship via history.
- You can make a _______ call if it is something that makes sense to you and for the customer.
- What is used if you are unable to determine what the model number is the customer wants?
- This type of hold is when Uline will follow-up with the customer at the end of the day.
- If you ever have any questions for the customer, you should do this first.
- To pull up previous emails, you can use the email ______ feature found in the email box
Down
- This is to be used at your discretion to assist a customer with a resolution.
- A page in 13 for guidelines to help you make decisions in the customer’s best interest.
- Utilize your _______.
- What is used as a preformatted, quick response to the customer?
- The number of minutes you should be handling an email in.
- Pay attention to all _______ in JOE: account, order, or written order..
- To assist you in making a judgment call, use this tab in JOE to look at ____ history.
- Use _______ like highlighting, boxing, crossing out.
- Copy and paste is a great ____ prevention strategy
- A portal where you must physically log in to process and confirm the order
- _____ F is an easy tool to use when searching for freebies
20 Clues: Utilize your _______. • Copy and paste is a great ____ prevention strategy • Use _______ like highlighting, boxing, crossing out. • The number of minutes you should be handling an email in. • By using this tab in JOE, you can locate ship via history. • _____ F is an easy tool to use when searching for freebies • ...
AWS Crossword 2024-05-14
Across
- -> Data protection and privacy service
- -> Threat detection service
- -> Simple cloud hosting service
- -> Content delivery network
- -> Serverless compute for containers
- -> Automated application deployment
- -> Low-cost archival storage
- -> Real-time data streaming
- -> Monitoring and logging service
- -> NoSQL database service
- -> Desktop application streaming
Down
- -> In-memory caching service
- -> Automated security assessment
- -> Build service for continuous integration
- -> Serverless SQL query service
- -> Infrastructure as code
- -> Business intelligence service
- -> Continuous delivery service
- -> Run code without provisioning servers
- -> Data warehousing service
- -> DNS web service
21 Clues: -> DNS web service • -> Infrastructure as code • -> NoSQL database service • -> Threat detection service • -> Content delivery network • -> Data warehousing service • -> Real-time data streaming • -> In-memory caching service • -> Low-cost archival storage • -> Continuous delivery service • -> Serverless SQL query service • -> Simple cloud hosting service • ...
Chapter 13.1 Key Terms Created By: Josh Miller 2017-01-10
Across
- distribution involves one or more intermediaries.
- A group of customers who share common wants and needs
- marketing to build and maintain a relationship with their customer
Down
- distribution occurs when goods or services are sold from the producer directly to the customer.
- point the point at which total revenues, or sales, equal costs and expenses of develpoing and offering a product or service
- of distribution a pathway to direct products to customers
- mix consists of four basic marketing strategies.
7 Clues: mix consists of four basic marketing strategies. • distribution involves one or more intermediaries. • A group of customers who share common wants and needs • of distribution a pathway to direct products to customers • marketing to build and maintain a relationship with their customer • ...
CSR Crosswood 2022-01-14
Across
- QNBT policy requires documentation for any owner of the business who owns ___ percent or more of a business
- Form used when withdrawing money from an IRA
- Department to contact for any CSR assistance
- Department to contact prior to opening a Money Service Business account
Down
- Number of days to place a personal non QNBT check on hold for a new customer
- # of days a customer has to sign a stop payment
- Code entered in Bankway to identify a type of business
7 Clues: Form used when withdrawing money from an IRA • Department to contact for any CSR assistance • # of days a customer has to sign a stop payment • Code entered in Bankway to identify a type of business • Department to contact prior to opening a Money Service Business account • Number of days to place a personal non QNBT check on hold for a new customer • ...
Ops Fam Crossword Puzzle 2020-09-08
Across
- Not able to make outgoing call , able to receive incoming call
- mode of informing the customer that they have overdue /unpaid bills
- collector, At this dunning stage, you are not allowed to offer KIV or offer installment
- Number of days allowable to extend KIV
- line disruption that does not allow incoming/outgoing calls
- This VAS will not be available if the customer is having installment
- For non-payment, customer's account will enter into _____ after 8 days from due date
- system enhancement that allows customer to unbar/resume after making payment
- To extend the payment due date and avoid disruption if customer hasn't reached dunning stage
Down
- Total number of times that you can put a customer's account to KIV in a year
- staggered payment that can be offered if the customer has an overdue of $300 and above
- Customer is under ____ status if account shows BAD01, WOF, FRD01
- After line reconnection, customer has to ____ their mobile line by turning off/on to get the signal
- This is required for line reactivation
- Not able to receive calls and make outgoing calls, ETC is billed if within contract
- Mode of payment that gives customers Free 100 SMS
16 Clues: This is required for line reactivation • Number of days allowable to extend KIV • Mode of payment that gives customers Free 100 SMS • line disruption that does not allow incoming/outgoing calls • Not able to make outgoing call , able to receive incoming call • Customer is under ____ status if account shows BAD01, WOF, FRD01 • ...
Acronyms Part 2 2023-02-24
Across
- branch manager
- customer experience lead
- canada revenue agency
- financial advisor
- central mortgage unit
- day to day
- customer experience associate
- davis and henderson
- pre authorized debit
- occupational health and safety
- getting there
- bank of nova scotia
- branch compliance officer
- any branch banking
- scotia dealer advantage
- foreign exchange
- national collection center
- forms free teller
Down
- enterprise document and reports retrieval
- basic banking
- customer contact center
- pre authorized contribution
- non sufficient funds
- line of credit
- autowithdrawl
- know your customer
- centralized account unit
- automated banking machine
- end of day
- guaranteed investment certificate
- basic banking plus
- scotia plan loan
- interbranch transfer
- great british pound
- overdraft protection
- other financial institution
- scotia credit line
- automated funds transfer
38 Clues: day to day • end of day • basic banking • autowithdrawl • getting there • branch manager • line of credit • scotia plan loan • foreign exchange • financial advisor • forms free teller • know your customer • basic banking plus • any branch banking • scotia credit line • davis and henderson • bank of nova scotia • great british pound • non sufficient funds • pre authorized debit • interbranch transfer • ...
Orlane et oceane 2022-11-08
Across
- customers pay in
- he buys in the store
- place where we try on our items
- he manages the commercial space
- proposal for a sale
- we put new products or even promotions
- purchase summary after payment
- we offer it at the checkout
- we receive it in the mailbox
Down
- building where there are several signs
- if the item does not match the customer
- what the customer comes to do at the store
- he does not pay by card
- where are the items
- card what a loyal customer has
- it is in the shelves
- intermediary between a producer and the retailer
- the goal of a salesperson is to make
- we don't pay by card
- we have to put it in the shopping cart
- cart we put the shopping there
21 Clues: customers pay in • where are the items • proposal for a sale • he buys in the store • it is in the shelves • we don't pay by card • he does not pay by card • we offer it at the checkout • we receive it in the mailbox • card what a loyal customer has • purchase summary after payment • cart we put the shopping there • place where we try on our items • he manages the commercial space • ...
Quality Assurance Crosssword Challenge 2019-06-20
Across
- ____ closing; aids at creating a positive end to the customer's interaction
- ______ skills, white glove service, guarantees a positive customer experience
- Being understanding to the caller
- Before closing the call, offer ______ assistance
- Statement offering your assistance
Down
- Includes a welcome and the associate's name
- Setting _____; under 10 seconds, not exceeding 90
- Smile with your voice, positive inflection
- No Company jargon, using the caller's name
9 Clues: Being understanding to the caller • Statement offering your assistance • Smile with your voice, positive inflection • No Company jargon, using the caller's name • Includes a welcome and the associate's name • Before closing the call, offer ______ assistance • Setting _____; under 10 seconds, not exceeding 90 • ...
Customer Service Week, Day 2 Puzzle 2024-10-08
10 Clues: ______Support • ______Management • ______of the week • What does IC mean? • ______Satisfaction • What does L&D stand for? • You can view your performance here. • You request it throughout the year. • Each team has these on a bi-monthly basis • Our teams have these scheduled every week.
Actec Systems Customer Service Month 2025 2025-10-21
Across
- Agent must ask permission before placing a caller on ...
- What client requires their employees to call in the first 5 consecutive days of their absence?
- What is the abbreviation for Graphic Packaging International?
- What is the department name for water, waste, utilities, sanitation for the client, City of Baltimore?
- What is the client's name for DNIS 3795?
Down
- A tear or ragged cut in skin or flesh.
- What State is in the account name CTPFML (AFLAC)?
- Refers to a type of claim made by a third party against a business for damages due to bodily injury.
- What client offers incident upgrading?
- Must be set on every claim call before starting the claim process.
10 Clues: A tear or ragged cut in skin or flesh. • What client offers incident upgrading? • What is the client's name for DNIS 3795? • What State is in the account name CTPFML (AFLAC)? • Agent must ask permission before placing a caller on ... • What is the abbreviation for Graphic Packaging International? • Must be set on every claim call before starting the claim process. • ...
Do YOU KNOW? 2015-03-04
Across
- "use fast create to enter a ________".
- Offers life time warranty products for customers in D22.
- All I and FI programs need this.
- Install service in flooring.
- Installer provides material and does the install with this program.
- Affordable choice to give your rooms a make over.
- Furnace and A/C.
- Only install in D30 that requires a measure.
- Install offered in D28
Down
- Deferral period for install___months.
- Cost $109 to have it installed.
- Cabinet face lift.
- F&I install offers 3cms thick product.
- Get this and you will not suffer in an outage.
- "F" in "SFI"
- Customer have a peace of __ when they go with HD installs.
16 Clues: "F" in "SFI" • Furnace and A/C. • Cabinet face lift. • Install offered in D28 • Install service in flooring. • Cost $109 to have it installed. • All I and FI programs need this. • Deferral period for install___months. • "use fast create to enter a ________". • F&I install offers 3cms thick product. • Only install in D30 that requires a measure. • ...
Accounting Ch9-10 2021-04-16
Across
- revenue earned from sales
- he amount by which a manufacturer reduces the retail price of a product when it sells to a reseller
- What you keep track of orders
- A journal amount column headed with an account title
- what you get when you pay before the deadline
Down
- the process of formally requesting a service or item
- The difference between selling a good/service and its cost
- shows the transaction and payment history of each customer to whom the business extends credit
- purchase goods and then sell the goods to customers
- When a price reduction is offered by the seller
- a hardware system for processing card payments at retail locations
- when someone holds a shar of a company
- specialized accounting journal and it is referred to as the main entry book
- listing of vendor accounts, account balances, and total amounts due all vendors
- A percentage you have to pay to the state
- The report that summarizes the cash and credit card sales of a point-of-sale terminal
- Where you keep track of sales
- when the ownership is divided up
- A person who sells products
19 Clues: revenue earned from sales • A person who sells products • What you keep track of orders • Where you keep track of sales • when the ownership is divided up • when someone holds a shar of a company • A percentage you have to pay to the state • what you get when you pay before the deadline • When a price reduction is offered by the seller • ...
Delight Needs 2025-03-07
Across
- a plan of action designed to promote or sell a product or service
- beliefs and behaviors that determine how a company’s employees and management interact and handle customer relationships
- the activities a company undertakes to promote the buying or selling of a product or service
- a set of tools for delivering promotional messages to people worldwide, using the internet as a global marketing platform
- the promotion of a company’s objectives, products, and services to internal parties, such as employees, owners, managers, and shareholders
- a person or organization that does not have a direct relationship with a company but is affected by the operations of the business
- the process of satisfying a need or want by giving something of value in exchange
- the set of actions or tactics that a company uses to promote its brand or product in the market
- an added value that a customer might receive from a seller without prior expectation or request for the same
- a group that has an interest in a company or organization and can either affect or be affected by it; often referred to as “stakeholders”
Down
- the set of external factors and forces, not controlled by the company, that influence its operations
- marketing philosophy that firms should analyze the needs of their customers and then make decisions to satisfy those needs better than the competition
- those persons whose interest in a company comes through a direct relationship such as employment, ownership, or investment
- process that emphasizes trustworthy, transparent, social, and culturally sensitive marketing policies
- the series of steps that assist businesses in planning, analyzing, implementing, and adjusting their marketing strategy
- those factors or elements in a firm’s immediate environment that affect its performance and decision-making
- all of the internal and external factors that drive and influence an organization’s marketing activities
- a physical good, service, or experience that consumers expect will satisfy their wants and/or needs
- the value given to a product by virtue of the fact that the materials and components that comprise it have been combined to make the finished product
19 Clues: a plan of action designed to promote or sell a product or service • the process of satisfying a need or want by giving something of value in exchange • the activities a company undertakes to promote the buying or selling of a product or service • the set of actions or tactics that a company uses to promote its brand or product in the market • ...
Franchise Fastlane Brands 2023-11-28
Across
- Offers windows and doors that meet the performance and style needs of any home.
- The home service franchise brand modernizing the lawn care industry through technology and science-based treatments focused o
- Focuses on the needs of consumers 45 and older.
- Sending customer worries down the drain since 1995!
- Provides children with a fun, positive and nurturing environment so they can experience the joys of dance, self-expression an
- We offer basketball development for youth grades K-12 in year-round programming dedicated to teaching transferable basketball
- We serve fresh squeezed lemonade and other juices, plus hot and iced coffee
- Well-known for our drive-thru 10-minute oil change.
- Our proprietary products and equipment deliver the most effective mosquito and tick control in the industry.
- Franchise FastLane works with a select group of quality franchisors to perfect their discovery process, bring them qualified
- Our mission is to positively impact kids through soccer.
- The leaders in lymphatic drainage services.
Down
- Reinvents contractor service by providing their clients 5-star service in what is typically a 1-star industry
- The premier bath transformation company in the home remodeling industry.
- Provides a win-win-win, for the Client, the Caregiver, and the Franchisee
- Started franchising in July 2017 and has already grown to surpass 180 locations in 6 years.
- Pioneering men’s health clinic poised to take over the U.S. and international markets.
- North America's fastest growing line striping and pavement maintenance service business
- The only national window coverings brand that offers sales, installation AND repairs
- Has been nominated as a top five residential provider in the nation
- A market leader in the $10B window tint industry
- Offers barbecue cleaning, service, parts and repairs, as well as new grill sales.
- Our mission is to help property owners return their property to normal after unexpected and unfortunate events requiring wat
- They renew and transform existing surfaces that most people think can’t be painted but, instead, need to be replaced.
- Customers receive a truly unique and detailed product - a physical and digital replica of themselves.
- It’s good for the planet. Increasing energy efficiency through insulation
26 Clues: The leaders in lymphatic drainage services. • Focuses on the needs of consumers 45 and older. • A market leader in the $10B window tint industry • Sending customer worries down the drain since 1995! • Well-known for our drive-thru 10-minute oil change. • Our mission is to positively impact kids through soccer. • ...
Unit 4 Vocabulary 2024-01-17
Across
- Any action or communication that will encourage a consumer to buy a product
- A person's public expression of approval or support for a product or service
- The profit a sponsor earns from its support of an athlete or team
- Provides information about research results in terms of numbers or percentages
- Subjective measurement of research results that depends on interpretation
- U.S. government agency whose principal mission is the promotion of consumer protection and competitive business practices
- The act or practice of calling public attention to one's product service need
- The relationship among people, whether casual or close
- The blending of the promotional elements of advertising, sales promotion, publicity, and personal selling
Down
- An electronic or online game that incorporates marketing content to promote a product or service
- A written, detailed description of how the four elements of promotion—advertising, sales promotion, publicity, and personal selling—will be used
- A full-time staff person of the city hosting the event and/or the venue who works with the event's sponsors to plan the event
- An in-person face-to-face communication between a seller and a customer
- Advertisements for movies shown in theaters and on videos that precede the featured movie
- A portion of a market that you've identified as having some special characteristic and that's worth marketing to
- Person who plans where various types of exhibits may be set up, rents space to businesses that wish to set up promotional booths, and ensures exhibitors have everything they need for successful setup
- Publicizing or advertising a product, service, or event with the goal of selling it
- Events centered around a specific theme and held on an annual basis
- Underwriting an event for the purpose of gaining positive association for a brand with the event, the participants, and/or the attendees
- A person or organization that finances and buys the time to broadcast a radio or television program so as to advertise a product
- Any free notice about a product service or event
21 Clues: Any free notice about a product service or event • The relationship among people, whether casual or close • The profit a sponsor earns from its support of an athlete or team • Events centered around a specific theme and held on an annual basis • An in-person face-to-face communication between a seller and a customer • ...
9 Business Crossword 2019-11-28
Across
- is used in coding to change the colour and background of a webpage.
- usually the first place a customer will visit on your website.
- able to continue over a period of time and keep going.
- mix, includes product, place,price and promotion "____________ mix"
- a marketing activity that can help you to reach out to potential customers and encourage them to buy your products or services.
- markup, is also known as _________.
Down
- the basic act of writing in a programming language, a script that a computer can understand.
- action or process of converting waste into reusable material
- another word for customer.
- market, a particular group of consumers at which a product or service is aimed.
- tourism, a type of tourism which involves visiting places to experience the history and culture of the people in the destination
11 Clues: another word for customer. • markup, is also known as _________. • able to continue over a period of time and keep going. • action or process of converting waste into reusable material • usually the first place a customer will visit on your website. • is used in coding to change the colour and background of a webpage. • ...
MARKETING REVIEW PUZZLE 2022-02-09
Across
- Promotional statements and claims that express subjective rather than objective views (Red Bull gives you wings)
- explains why your customer will buy the product by providing them information about their habits, hobbies, attitudes, beliefs, values, etc.
- A form of fraud where customers are “baited” by advertising for a product or service at a low price
- people who buy the product
- One of the advertising tactics that companies use
- explains who the customer is (information such as age, gender, location, education level, income level, race, employment, etc.)
Down
- people who actually use the product
- This type of marketing involves breaking a market into segments and then concentrating your marketing efforts on one or a few key segments
- goods and services that have monetary value
- How much to charge to maximize profits
- All potential customers who have the ability and willingness to buy
11 Clues: people who buy the product • people who actually use the product • How much to charge to maximize profits • goods and services that have monetary value • One of the advertising tactics that companies use • All potential customers who have the ability and willingness to buy • ...
MS Word Chapter 5 Key Terms 2020-03-24
Across
- to feel or express sympathy or compassion
- attempting to justify or defend; deterring aggression or attack
- not involving or using words or speech (Ex. Hand motions, facial expressions, posture)
- speak or state clearly
- Relations AKA customer service refers to the way a business communicates and interacts with the public to gain and retain customers.
- someone who pays for goods or services
Down
- exhibiting a courteous, conscientious, and generally businesslike manner in the workplace
- a group problem-solving technique in which members sit around a list ideas and possible solutions to the problem
- socially acceptable behavior
- Pointing out faults or shortcomings
- Criticism offering valid and well-reasoned opinions about the work of others, usually involving both positive and negative comments, in a friendly manner rather than an oppositional one.
- when something is based on facts not personal feelings, fictional matter, or interpretation
12 Clues: speak or state clearly • socially acceptable behavior • Pointing out faults or shortcomings • someone who pays for goods or services • to feel or express sympathy or compassion • attempting to justify or defend; deterring aggression or attack • not involving or using words or speech (Ex. Hand motions, facial expressions, posture) • ...
MAXIMUS 2015-02-10
Across
- "meet no less 99 percent"
- known for a all in one place to do everything
- to get your medication when there is no plan
- used to enroll a bene into desire plan
- also known as customer service rep
- our primary function is to...
- bene needs to enroll into a...
- 65 and older
- to get help you need to contact the ...
- the project we are known for
Down
- You can find this in iso homepage
- cmc offers help with...
- for more information about changes you can call
- to assist with additional help
- health care options is also known as...
- i need to get...to continue speaking to you
- to get extra help for medications
- to verify all of bene's information
- low income beneficiaries
19 Clues: 65 and older • cmc offers help with... • low income beneficiaries • "meet no less 99 percent" • the project we are known for • our primary function is to... • to assist with additional help • bene needs to enroll into a... • You can find this in iso homepage • to get extra help for medications • also known as customer service rep • to verify all of bene's information • ...
Marketing 3 EOCA Review 2023-12-04
Across
- A salesperson's most accessible resource person for product information is usually a
- To be effective in developing relationships with customers, the service that salespeople provide must meet customers' ___________.
- A company starts marketing its workout clothes as everyday wear. This is an example of __________ innovation.
- A disadvantage of word of mouth marketing includes limited ________.
- Health insurance is an example of an ________ item.
- Marketers use data to determine that they want to create messages that appeal to a younger target market. This is part of a _______ strategy.
- Type of segmentation that divides a market based on common characteristics
- What element of the promotional mix is most appropriate to use for a complex or technical product that is difficult to explain?
Down
- Type of marketing based on the idea that consumers trust each other more than brands
- Walter's Waterland Amusement Park mailed discount coupons to all the people who moved into the area during the past year. The company has targeted a market based on:
- Your product development team has created a new strong but inexpensive fabric. Which promotional tool would provide the least expensive way to promote this new fabric?
- What does a business develop during the marketing planning process?
- For a salesperson to be successful, they should know the unique _______ of the product they are selling.
- Mailing a brochure to a customer's home is an example of what type of direct marketing? Also includes catalogs.
- A business informing customers about the new, free services being offered is an example of __________ promotion.
- A buy one get one free deal is an example of a ______ promotion strategy.
- When a customer buying an appliance, piece of electronics, or vehicle asks questions about repairs, the salesperson should explain features and benefits relating to its
- When salespeople correctly identify customer needs, the business should experience less ______ of products.
- What type of promotion was used by companies that promoted the "Just Say No" campaign to discourage students from using drugs?
- Rather than charging advertisers a fee based on how often or how long their advertisements appear, some websites charge advertisers only when a customer selects an ad and is connected to an advertiser's website. This arrangement is referred to as __________ advertising.
- One of the purposes of the situational analysis component of a marketing plan is to determine a business's strengths and ___________.
- One way promotional activities directly benefit businesses is increased _________.
22 Clues: Health insurance is an example of an ________ item. • What does a business develop during the marketing planning process? • A disadvantage of word of mouth marketing includes limited ________. • A buy one get one free deal is an example of a ______ promotion strategy. • Type of segmentation that divides a market based on common characteristics • ...
Chapter 1 key terms 2020-09-15
Across
- Any location where producers and consumers come together to engage in the buying or selling of goods and services
- A person who buys goods and services. Also referred to as a customer
- An organization, often a charitable organization, that does not seek to make a profit from the operations of the business
- Having the ability to pay all debts and meet financial obligations
- The economic principle that supply goes up when prices go up, and comes down when prices come down
- People who work to produce goods and services in a business; also known as workforce or labour
- Expenditures that help a business generate revenue; assets that are consumed in the process of generating revenue
- When businesses are in control and can charge high prices and raise prices when costs go up
- Patrons of a particular store or business
- An individual or business that makes a product or provides services
- he quantity of a good or service that consumers are willing and able to buy
- he quantity of a good or service that producers can provide, determined by the costs of producing it and by the price people are willing to pay for it
- The income that is left from sales after all costs and expenses are paid
- Items that can be seen and touched
- The raw materials that come from the earth, the water, and the air
- Quantity of goods and materials kept on hand
- A product or service that consumers no longer want because it has become outdated or outmoded or has been replayed by a new or improved product
- An independent association of persons who utilize the goods and services offered and come together to meet their economic, social, and cultural needs and goals
- A charitable organization or charity that does not seek profit from the operations of the business and raises funds for a specific goal
- Resources such as equipment, a building, or money, that are used to produce goods and services
Down
- The means through which goods and services are made available to consumers
- A five-step procedure that assists in making the most appropriate choice among competing alternatives
- A situation in which two or more businesses try to sell the same type of product or service to the same customer
- Assistance provided, usually in return for payment, that satisfies needs or wants of consumers
- When consumers have the power to choose where they will buy goods and services, and how much they will pay for them
- The economic principle that demand goes up when prices come down, and comes down when prices go up
- Any business that employs fewer than 500 people
- A person who takes risks and starts a venture to solve a problem or to take advantage of an opportunity; a person who provides an innovative product or service to meet a consumer want or need
- tems not necessary for survival but that adds pleasure and comfort to life
- The way business and government work together to provide goods and services to consumers, and ensures that a country’s resources will not be overstretched
- Another name for economic resource
- Mutually dependent; relying on others who also rely on you
- The amount of money that is required for each stage of production
- The value of a product or service expressed in dollars and cents and is determined by many factors, including supply and demand
- items necessary for survival such as food, clothing, or shelter
35 Clues: Another name for economic resource • Items that can be seen and touched • Patrons of a particular store or business • Quantity of goods and materials kept on hand • Any business that employs fewer than 500 people • Mutually dependent; relying on others who also rely on you • items necessary for survival such as food, clothing, or shelter • ...
JOB SALESMAN 2026-02-06
Across
- Tindak lanjut penjual
- Barang pengganti
- Customer menerima penawaran
- Customer ragu
- Tahap akhir penjualan
- Tahap mengenali pelanggan
- Barang tanpa diskon
- Menggali kebutuhan pelanggan
- Tujuan utama penjualan
Down
- Ilmu tentang penjualan
- Pengetahuan produk penjual
- menentukan produk sesuai kebutuhan
- Barang harga diskon
- barang pelengkap
- mencari calon pembeli
15 Clues: Customer ragu • Barang pengganti • barang pelengkap • Barang harga diskon • Barang tanpa diskon • Tindak lanjut penjual • Tahap akhir penjualan • mencari calon pembeli • Ilmu tentang penjualan • Tujuan utama penjualan • Tahap mengenali pelanggan • Pengetahuan produk penjual • Customer menerima penawaran • Menggali kebutuhan pelanggan • menentukan produk sesuai kebutuhan
The Business Idea 2024-04-14
Across
- Businesses may be able to open stores overseas
- The process of analysing the activities and behaviours of customers and competitors in a specific market
- Gaps in the market exist when products on fully satisfy customer needs
- Are goals put in place for a business to be, specific, measurable, attainable, relevant and time bound
- The process of creating or significantly improving a good or service
Down
- Businesses use this to improve and create better products to fulfil customer needs
- is the process of establishing a business to satisfy a need in the market
- Goals put in place by a business to contribute to community and social justice
- Goals put in place by a business to hope increase revenue
- is an individual who starts a business and takes on associated risks
- is the study of how viable a businesses concept is.
11 Clues: Businesses may be able to open stores overseas • is the study of how viable a businesses concept is. • Goals put in place by a business to hope increase revenue • is an individual who starts a business and takes on associated risks • The process of creating or significantly improving a good or service • ...
COMMERCE - DOCUMENTATION : PUZZLE 2016-07-21
Across
- note this document advice the customer to be ready to accept the delivery of goods.
- enquiry - order - ______ - statement (correct order of documentation)
- This document holder becomes the lender to the public limited company
- This note is used instead of the delivery note, as the proof of delivery of goods when the supplier hires a transport
- It is a document submitted by the beneficiary to the insurer to the payment against financial loss.
- ________ of association says about the appointment of legal advisors and auditors.
- this document will be sent to a customer when the customer returns chargeable boxes and crates.
- _________ of association contains the list of company directors.
- a document making an enquiry about what material is available, what prices and the delivery times.
Down
- It contains the detailed list of the goods to be purchased by the customer.
- It is one of the substitution to the quotation.
- A trade document issued by the supplier to the customer as proof that payment has been made by customer.
- this document shows that a manufactured product may be returned for free repairs within an agreed period of time.
- It is one of the document of payment.
- A document of transitional nature which acts a proof of insurance policy is issued.
- this document requires the signature of the customer as proof of delivery of goods.
- It is a document issued to general public by public limited company to arise the company capital.
- certificate of ________ issued to business to act as a limited company.
- It is a summary of transactions and request for payment.
- _____ trade documents are simple and no complex.
20 Clues: It is one of the document of payment. • It is one of the substitution to the quotation. • _____ trade documents are simple and no complex. • It is a summary of transactions and request for payment. • _________ of association contains the list of company directors. • This document holder becomes the lender to the public limited company • ...
Bath and Body Works - Loyalty Program Update 2022-09-13
Across
- Every (blank) points equals one reward
- There is no specific (blank) to add a transaction to the customer's loyalty account
- A (blank) can never be sent to replace a reward earned
- If the customer's account is inactive their account will become (blank) after they make a purchase
- (Blank) should not be added for the first 7 days of the account being created
- Before adding points of an order over $75 for store transactions, receipt must be verified in (blank)
- Customer must wait (blank) hours from store purchase before manually adjusting points
- When customer wants to view their rewards they have to go to their (blank) in the app
- If the customer is locked out of the account she should use the (blank) option to reset her account
- Customer will have to spend a(blank) dollars to earn a reward.
Down
- Customer had a reward item cancelled off a BOPIS order, your business can (blank) point to give reward back
- The birthday reward is good for one (blank) item up to $8.50
- Your business can provide the (blank)to an associate so customer can redeem rewards in store if the reward isn't showing in the customer's app
- Customers will receive (blank) up to $16.50
- A loyalty rewards member account will be come (blank) if they haven't made a purchase in 365 days
- The (birthday) reward is given once a year
- The quickest way to add an in store transaction is to (blank)to customer's loyalty account
- Customers will not have their (blank) status applied after the loyalty update
- When a customer places a BOPIS order using only rewards as payment it will create a (blank)
- This type of purchase doesn't count towards the purchaser's loyalty rewards
20 Clues: Every (blank) points equals one reward • The (birthday) reward is given once a year • Customers will receive (blank) up to $16.50 • A (blank) can never be sent to replace a reward earned • The birthday reward is good for one (blank) item up to $8.50 • Customer will have to spend a(blank) dollars to earn a reward. • ...
At the Market 2022-03-06
Ops Fam Crossword Puzzle 2020-09-08
Across
- Mode of payment that gives customers Free 100 SMS
- total number of times a customer's account can be given KIV
- At this dunning stage, you are not allowed to offer KIV or offer installment
- for non-payment, customer's account will enter into _____ after 8 days from due date
- to extend the payment due date and avoid disruption if customer hasn't reached dunning stage
- after line reconnection, customer has to ____ their mobile line by turning off/on to get the signal
- This VAS will not be available if the customer is having installment
Down
- customer is under ____ status if account shows BAD01, WOF, FRD01
- staggered payment that can be offered if the customer has an overdue of $300 and above
- not able to receive calls and make outgoing calls, ETC is billed if within contract
- mode of informing the customer that they have overdue /unpaid bills
- unable to make outgoing call, able to receive incoming call
- This is required for line reactivation
- Number of days allowable to extend KIV
- system enhancement that allows customer to unbar/resume after making payment
- line disruption that does not allow incoming/outgoing calls
16 Clues: This is required for line reactivation • Number of days allowable to extend KIV • Mode of payment that gives customers Free 100 SMS • total number of times a customer's account can be given KIV • unable to make outgoing call, able to receive incoming call • line disruption that does not allow incoming/outgoing calls • ...
Putting it All Together 2014-06-19
Across
- In order to understand needs, start with _____ ended questions
- Set the ______.Tell the customer WHAT you are doing, WHY you are doing it and GET a YES
- Words that Work: "I want to CANCEL my account"
- Techniques to closing the conversation: Communicate urgency and remind a customer who is ______________ that no contract means no regrets
- Don’t make _____ about what a customer can afford. Ask questions to be sure.
- Use your “W”s to understand your customer’s needs: Who, Where, When, ___
- When handling a concern, reiterate the ______ of the services. Hint:Loyalty Password
- Be confident when you ask for the close. You've earned the right to the _____.
- Lead with _____ not price, when presenting the solution.
Down
- Reaffirm the customer's choice and end with a positive statement will help to _____ the customer relationship.
- Do not pass blame. Think “I am Rogers, I am your ____" HINT: to represent someone
- Must overcome _______ in order to resolve issues.
- Present the solution based on the Solution ____
- Customer is angry, repeat to confirm with a ________ spin
- Clarify the situation. Identify the ___ ___ (real reason)of the customer concerns.
- I should Speak clearly, ensure the customer can hear me clearly and speak slowly. Hint: Similiar to a cable product
16 Clues: Words that Work: "I want to CANCEL my account" • Present the solution based on the Solution ____ • Must overcome _______ in order to resolve issues. • Lead with _____ not price, when presenting the solution. • Customer is angry, repeat to confirm with a ________ spin • In order to understand needs, start with _____ ended questions • ...
Pearl Instructions 2020-08-14
Across
- Beth hangs up during LTA process.
- The phone lead case has been closed out, but the customer is calling back in after-hours
- There are no agents that advertise in that area. Submit a selected lead.
- The phone lead case has been closed out, but the customer is calling back in.
- The customer is in the Nurture workflow and is texting in.
- Beth was opted out of Nurture but then texted back in.
- The Phone Lead case is in our Nurture workflow and the customer is calling back in outside of our business hours.
- None of the agents answered; when you receive this, follow the FindAlan Fails SOP.
- The customer's case has been closed out, but they are texting back in.
Down
- After we have closed the case out and opted Beth out of nurture, Beth replied start to Opt back into our messages.
- The Phone Lead case is in our Nurture workflow and the customer is calling back in.
- The customer's case has been closed out, but they made a call to us outside of our business hours.
- The customer's case has been closed out, but they are calling back in.
- The customer is in the Nurture workflow and is calling in, but we received the call outside of our business hours.
- The agent requested to talk to a CS before the connection.
- Beth's number is unreachable or her voicemail was detected.
- Alan accepts call but hangs up before connection.
- The customer is in the Nurture workflow and is calling in.
- LTA was not successful.
19 Clues: LTA was not successful. • Beth hangs up during LTA process. • Alan accepts call but hangs up before connection. • Beth was opted out of Nurture but then texted back in. • The agent requested to talk to a CS before the connection. • The customer is in the Nurture workflow and is calling in. • The customer is in the Nurture workflow and is texting in. • ...
Banking 2014-07-29
Across
- A piece of paper with information about your transaction
- Put money in the bank
- The person who wants to do something in the bank
- The person who works behind the counter
- To change something
- A piece of paper that can be exchanged for money
- Take money out of the bank
- How much
Down
- A person's own money
- A way to show who you are e.g. driver's license etc.
- Pay a bill, withdraw cash, deposit money etc.
- A kind of money such as Dollar, Won, etc.
- A notice to pay for a service
- Paper or coins we can use to pay for things
- American currency
- Place that holds money
16 Clues: How much • American currency • To change something • A person's own money • Put money in the bank • Place that holds money • Take money out of the bank • A notice to pay for a service • The person who works behind the counter • A kind of money such as Dollar, Won, etc. • Paper or coins we can use to pay for things • Pay a bill, withdraw cash, deposit money etc. • ...
Entrepreneurship Vocabulary 1 2023-04-26
Across
- someone that works for a business
- products that can be sold or used
- someone who invests their time, money, etc into a business
- things you would like to have
- activity of making, buying, or selling goods or services
- someone who owns their own business
- work that is done by others
Down
- trying to promote and sell products or services
- something you have to have to live
- person that uses goods or services
- income minus expenses
- telling people about your product or service
- borrow money and have to pay it back
- money you pay out for bills
- person that buys goods or services
- money coming in
16 Clues: money coming in • income minus expenses • money you pay out for bills • work that is done by others • things you would like to have • someone that works for a business • products that can be sold or used • something you have to have to live • person that uses goods or services • person that buys goods or services • someone who owns their own business • ...
HomeLane 2022-05-25
Across
- Abbreviation for the decor wing of HomeLane
- A singular entity of a modular assembly
- Abbreviation for in-house design quality check
- A luxurious floor-to-ceiling wardrobe
- A functional partitioning modular-offering
- HomeLane's Design Software
- A decor item used to accentuate walls
- A man-made stone for countertops
- HomeLane's HQ
- 0-10% HL process
- Abbreviation used to refer to a client
Down
- HomeLane's learning platform
- Service provided by the designer when a customer visits the showroom to explain the HL catalogue
- One of HomeLane's core values
- A piece of wood used to overcome undulations at site during modular assembly
- A term for when a client closes or books an order
16 Clues: HomeLane's HQ • 0-10% HL process • HomeLane's Design Software • HomeLane's learning platform • One of HomeLane's core values • A man-made stone for countertops • A luxurious floor-to-ceiling wardrobe • A decor item used to accentuate walls • Abbreviation used to refer to a client • A singular entity of a modular assembly • A functional partitioning modular-offering • ...
Chapter 23 2018-04-10
Across
- A small store that emphasizes the sale of food items, an accessible location, and long operating hours
- Comparing the price, quality and services associated with one product with those of another product
- Series of figures showing how prices have changed over a period of time
- A name given to a product or service to distinguish it from other similar products or services
- Shows changes in the average prices of goods and services bought by consumers over a period of time
- Stores that offer a wide variety of goods and emphasize customer service
- A no-frills food outlet emphasizing the sale of large quantities of items at reasonable prices
- Stores that carry a wide variety of products in a narrow line
Down
- Stores selling products at low prices that sometimes have minor flaws
- A sale in which a price reduction is used to sell items that a store no longer wishes to carry in stock
- A large, full-service food store with a wide variety of national, store, and generic brands at moderate prices
- Large stores that sell large quantities of goods at low prices
- A sale in which items are sold below their regular prices to publicize the opening of a new store or location and to build acceptance for new products
- The prices per unit of measure of a product
- Buying too rapidly without much thought
15 Clues: Buying too rapidly without much thought • The prices per unit of measure of a product • Stores that carry a wide variety of products in a narrow line • Large stores that sell large quantities of goods at low prices • Stores selling products at low prices that sometimes have minor flaws • Series of figures showing how prices have changed over a period of time • ...
JOB SALESMAN 2026-02-06
Across
- Tindak lanjut penjual
- Barang pengganti
- Customer menerima penawaran
- Customer ragu
- Tahap akhir penjualan
- Tahap mengenali pelanggan
- Barang tanpa diskon
- Menggali kebutuhan pelanggan
- Tujuan utama penjualan
Down
- Ilmu tentang penjualan
- Pengetahuan produk penjual
- menentukan produk sesuai kebutuhan
- Barang harga diskon
- barang pelengkap
- mencari calon pembeli
15 Clues: Customer ragu • Barang pengganti • barang pelengkap • Barang harga diskon • Barang tanpa diskon • Tindak lanjut penjual • Tahap akhir penjualan • mencari calon pembeli • Ilmu tentang penjualan • Tujuan utama penjualan • Tahap mengenali pelanggan • Pengetahuan produk penjual • Customer menerima penawaran • Menggali kebutuhan pelanggan • menentukan produk sesuai kebutuhan
Criss_Cross_Puzzle_CE 2024-10-03
Across
- A file containing the location of files required by Cloud Extender (CE) modules.
- CE Error Alert Code - ERR_CE_LT_001 is related to which ce module
- Service in AWS which is used to retrieve the online status of a Cloud Extender (CE)
- The protocol which recently replaced XMPP protocol
- New apple protocol more secure than SCEP used to get certificates which works for ios devices
- Microsoft’s directory service used for managing users, devices, and resources in an enterprise network.
- Consider a setup where customer have devices where users are already configured mailboxes using native email client. Now this user enrolls its device in MaaS360. - this is where _________ workflow of CE is used
- A secure gateway that enables mobile devices to access enterprise applications and data.
- A server that provides an endpoint to get current manifest file location.
Down
- A system used to secure, monitor, and manage mobile devices in a corporate environment.
- Biggest competitor of MaaS360
- Old name of maas360
- The process of adding a mobile device to a management system for monitoring and control.
- A Microsoft email service often integrated with mobile device management for syncing emails, calendars, and contacts.
14 Clues: Old name of maas360 • Biggest competitor of MaaS360 • The protocol which recently replaced XMPP protocol • CE Error Alert Code - ERR_CE_LT_001 is related to which ce module • A server that provides an endpoint to get current manifest file location. • A file containing the location of files required by Cloud Extender (CE) modules. • ...
Principles of Business Chapter 2 2020-03-24
Across
- to feel or express sympathy or compassion
- attempting to justify or defend; deterring aggression or attack
- not involving or using words or speech (Ex. Hand motions, facial expressions, posture)
- speak or state clearly
- Relations AKA customer service refers to the way a business communicates and interacts with the public to gain and retain customers.
- someone who pays for goods or services
Down
- exhibiting a courteous, conscientious, and generally businesslike manner in the workplace
- a group problem-solving technique in which members sit around a list ideas and possible solutions to the problem
- socially acceptable behavior
- Pointing out faults or shortcomings
- Criticism offering valid and well-reasoned opinions about the work of others, usually involving both positive and negative comments, in a friendly manner rather than an oppositional one.
- when something is based on facts not personal feelings, fictional matter, or interpretation
12 Clues: speak or state clearly • socially acceptable behavior • Pointing out faults or shortcomings • someone who pays for goods or services • to feel or express sympathy or compassion • attempting to justify or defend; deterring aggression or attack • not involving or using words or speech (Ex. Hand motions, facial expressions, posture) • ...
Commerce Terminologies 2023-09-18
Across
- Marketing research methods involving the collection of data and opinions from customers or target audiences to gather insights and make informed decisions.
- Free or earned media exposure gained through news coverage.
- A type of advertising that showcases the transformation or improvement brought about by a product or service, typically by displaying the "before" state and contrasting it with the "after" result.
- The group of customers to which a business intends to sell its product.
- the practice and techniques employed to bring attention to a product or service.
- The buying and selling of goods and services over the internet.
- inform, persuade and remind consumers about a business’s products.
- An unethical advertising practice where a product or service is advertised at an enticingly low price, but it's not actually available, with the intention of luring customers to buy a more expensive alternative.
- The physical container or wrapping of a product, designed for protection, identification, and marketing purposes.
- One-on-one interactions with potential customers to persuade them to make a purchase.
Down
- Influential individuals shaping the attitudes and behaviors of others.
- Standards that define what is acceptable and unacceptable behaviour. It is concerned with what is morally right or wrong.
- A marketing promotion in which a product or service is made available at a reduced price or with additional benefits for a limited time or under specific conditions.
- A very small and specific segment of the total market.
- Managing an organization's image and reputation through communication and engagement.
- The quantity of a product or service consumers are willing and able to purchase at a given price.
- The small and often detailed text in a contract, advertisement, or agreement that contains important terms, conditions, or disclaimers.
- An individual’s desire to constantly acquire possessions.
- The inclusion of advertising in entertainment.
- a large, undifferentiated market of consumers with widely varied backgrounds.
- A strategy focused on long-term customer relationships and satisfaction.
- Paid communication to promote products, services, or brands through various media channels.
- an act that protects consumers from undesirable practices.
23 Clues: The inclusion of advertising in entertainment. • A very small and specific segment of the total market. • An individual’s desire to constantly acquire possessions. • an act that protects consumers from undesirable practices. • Free or earned media exposure gained through news coverage. • The buying and selling of goods and services over the internet. • ...
Brandon Y - Economics Crossword 2024-09-16
Across
- A person or company who makes the purchase of a good or service.
- As the price of a good or service increases, the quantity produced increases as well.
- The act of making and selling a product with the end goal of earning a profit, set up by an organization to appease customers
- The amount of a good or service provided at a certain price.
- Raw materials that are harvested and then used to manufacture materials or goods.
- How much of a product a company is willing to make to sell based on market prices.
- An economic system where private owners are purely motivated by making a profit and making decisions on their own accord.
- The principle that multiple parties depend on each other to succeed.
- The desire for a certain product and how much customers are willing to pay for it.
- The amount of a good or service demanded at a certain price.
- As the quantity of a good purchased increases, the quantity produced decreases (inversely proportional).
- Goods or services necessary for survival
- An outdated product considered useless to many.
- A measurement that demonstrates the value of all goods and services manufactured by an economy in a year.
Down
- The concept that society hinges on five tiers of needs, and one cannot want a tier above before fulfilling the needs within the tier below.
- The state in which market supply and demand are equal.
- An increase in prices due to changes in economic activity.
- A combination of 2 economic systems, where the government can influence decisions but isn’t always actively involved
- The benefits of saving money and the price to borrow money.
- Products not needed to live.
- A system where everyone is equal, and all resources are government owned and controlled.
- Manufacturer / creator of goods and services that are sold.
- Resources used to manufacture / produce goods and services.
- People who use a good or service
- The state of the economy where economic downturn occurs frequently, with many not purchasing as many goods or services.
25 Clues: Products not needed to live. • People who use a good or service • Goods or services necessary for survival • An outdated product considered useless to many. • The state in which market supply and demand are equal. • An increase in prices due to changes in economic activity. • The benefits of saving money and the price to borrow money. • ...
NLA Awareness: Products and Services 2023-01-31
Across
- Allows customers to quickly determine the status of documents lodged for registration at the Office of Titles/ Land Titles Division.
- MAP APPLICATION This is a web-based application showing all the control points across the island.
- Calculate the initial fees incurred when lodging documents at the Land Titles Division.
- These forms aim to reduce the rejection rate of documents at the Land Titles Division and are designed to guide customers on what information is needed to properly complete the form when making an application.
- This software allows customers to specify the date and time at which they would like to consult with an officer at the Land Titles Division.
- Brain of the Surveys and Mapping Division.
- An online subscription service that allows customers to purchase Jamaica’s land-related documents.
Down
- This product displays the approved notices for first registration applications.
- This is a self-service machine that empowers users to complete tasks at their convenience and pace.
- This is a subscription-based service that provides the subscriber with property sales data.
- Find the number of registered and unregistered parcels of land per parish.
- A permanent physical mark on the ground is coordinated in the national grid and facilitates referencing of other objects to the grid.
- This application allows customers to electronically request scanned copies of Survey Plans. Fill in the blanks ______ ________ Search Request Service.
- Allows for the servicing of the Agency’s customers both local and oversea as it gives our customers the opportunity to have real-time text-based conversations with an available Customer Service Representatives.
14 Clues: Brain of the Surveys and Mapping Division. • Find the number of registered and unregistered parcels of land per parish. • This product displays the approved notices for first registration applications. • Calculate the initial fees incurred when lodging documents at the Land Titles Division. • ...
Final 2023 - Starter 2023-12-15
Across
- (5,9) expert responsible for the transition of organisations from using traditional IT to cloud technology, highly technical across several areas, e.g. networking, virtualisation, sound understanding of legislation requirements) [1.5]
- (10) when implementing the cloud, will allow for increased availability [2.3]
- (7,9,6,5) responsible for monitoring and managing cloud resources [1.5]
- (6,10,5) negotiate service-level contracts with the cloud vendor, update and extend them to meet changes over time [1.5]
- (11) a business considers this when implementing cloud services to ensure future growth [2.2]
- (9,11) is the day-to-day expenses that relate to the cost of doing business. For example, utilities, consumables, and subscriptions. [7.1]
- (10) this cost is predictable, when using cloud technology and enhances business value [2.3]
- (4,12) the impact of how existing data transfer must comply with regulatory requirements, and how these can impact on cloud technology. [6.1]
Down
- (7,11) is used to create future benefit to the organisation through the purchase of assets (e.g. servers, devices, software etc). This is a one-off cost that means that the organisation would own the asset outright. [7.1]
- (8,3,9) These skills are used to forecast the annual budget required to utilise the cloud service [3.3]
- (2,6,4,7) User able to get computing capabilities automatically • no human interaction from the service provider [1.1]
- (8,3,9 These skills ensure that customer data is protected at all times [3.3]
- (10) Ability for a cloud service to be widely accessible [1.1]
- (8,9) responsible for costing the resource allocations with the cloud service assessments in order to apply chargeback costs to businesses [1.5]
- (4,13) enables the removal of duplicated files and thus decreases storage space needed [4.4]
15 Clues: (10) Ability for a cloud service to be widely accessible [1.1] • (7,9,6,5) responsible for monitoring and managing cloud resources [1.5] • (10) when implementing the cloud, will allow for increased availability [2.3] • (8,3,9 These skills ensure that customer data is protected at all times [3.3] • ...
COMMERCE - DOCUMENTATION : PUZZLE 2016-07-21
Across
- note this document advice the customer to be ready to accept the delivery of goods.
- It is one of the substitution to the quotation.
- It is one of the document of payment.
- _________ of association contains the list of company directors.
- It is a document issued to general public by public limited company to arise the company capital.
- enquiry - order - ______ - statement (correct order of documentation)
- A document of transitional nature which acts a proof of insurance policy is issued.
- It contains the detailed list of the goods to be purchased by the customer.
- It is a summary of transactions and request for payment.
- A trade document issued by the supplier to the customer as proof that payment has been made by customer.
- It is used instead of the delivery note, as the proof of delivery of goods when the supplier hires a transport
- It is a document submitted by the beneficiary to the insurer to the payment against financial loss.
- this document will be sent to a customer when the customer returns chargeable boxes and crates.
Down
- ________ of association says about the appointment of legal advisors and auditors.
- This document holder becomes the lender to the public limited company
- _____ trade documents are simple and no complex.
- It shows the contract of insurance '
- this document shows that a manufactured product may be returned for free repairs within an agreed period of time.
- this document requires the signature of the customer as proof of delivery of goods.
- a document making an enquiry about what material is available, what prices and the delivery times.
- certificate of ________ issued to business to act as a limited company.
21 Clues: It shows the contract of insurance ' • It is one of the document of payment. • It is one of the substitution to the quotation. • _____ trade documents are simple and no complex. • It is a summary of transactions and request for payment. • _________ of association contains the list of company directors. • ...
