customer service Crossword Puzzles

MIDTERM_BUSINESS PROCESS MANAGEMENT_AUG24 2024-10-21

MIDTERM_BUSINESS PROCESS MANAGEMENT_AUG24 crossword puzzle
Across
  1. A representation of a product's features and benefits.
  2. A focus on customer needs and preferences in design.
  3. The phase where ideas for products are generated.
  4. A tangible item produced for sale.
Down
  1. The evaluation of product performance against standards.
  2. The aspect of design that influences production costs.
  3. The process of creating a product design.
  4. A type of design focused on aesthetics and functionality.
  5. A method used to assess design viability.
  6. DESIGN The practice of designing services to enhance customer experience.

10 Clues: A tangible item produced for sale. • The process of creating a product design. • A method used to assess design viability. • The phase where ideas for products are generated. • A focus on customer needs and preferences in design. • The aspect of design that influences production costs. • A representation of a product's features and benefits. • ...

Hayneedle 2017-10-04

Hayneedle crossword puzzle
Across
  1. What kind of SR do I open to arrange a freight return?
  2. Where can I find tracking information?
  3. Where do you locate Google Ebuy orders?
  4. You will receive an ____ if you are more than 2 minutes late.
  5. Our new phone system is called _____
  6. Where do I follow up on my SRs?
  7. A cool place to talk
Down
  1. What is the line type if the customer is not returning the product?
  2. Providing a price adjustment before the item ships
  3. Where can you go on Hayneedle.com to find more information about a product?
  4. Where do you sign into Hayneedle.com?
  5. Your favorite place to work and shop
  6. The Hayneedle App is called...
  7. What do I press to reach FedEx Premier Customer Service?
  8. TOSC1483
  9. What system do I use to find inventory levels?

16 Clues: TOSC1483 • A cool place to talk • The Hayneedle App is called... • Where do I follow up on my SRs? • Your favorite place to work and shop • Our new phone system is called _____ • Where do you sign into Hayneedle.com? • Where can I find tracking information? • Where do you locate Google Ebuy orders? • What system do I use to find inventory levels? • ...

Fun with UGC 2025-02-04

Fun with UGC crossword puzzle
Across
  1. A term for poorly executed customer interaction
  2. A flag that indicates inappropriate content
  3. A helpful review rating
  4. The type of feedback with minimal detail
Down
  1. Service Term for support provided by a business to resolve issues
  2. This is a flag if a review is in a different language
  3. The type of feedback that's too basic to be useful
  4. Tip Type of review that helps other users with specific tips
  5. The action of returning a purchased item
  6. The merchant's quality of sending products

10 Clues: A helpful review rating • The action of returning a purchased item • The type of feedback with minimal detail • The merchant's quality of sending products • A flag that indicates inappropriate content • A term for poorly executed customer interaction • The type of feedback that's too basic to be useful • This is a flag if a review is in a different language • ...

KEY CUSTOMER SERVICES ATTITUDES AND SKILLS NEEDED 2025-08-09

KEY CUSTOMER SERVICES ATTITUDES AND SKILLS NEEDED crossword puzzle
Across
  1. – Staying calm when dealing with difficult or upset customers.
  2. – Focused on achieving targets and solving customer concerns.
  3. – Carefully listening to understand the customer’s needs.
  4. – Open to feedback and improving skills.
  5. – Being determined to solve problems and not give up easily.
  6. – Encouraging customers to trust and take action through confident speaking.
Down
  1. – Having the right information about the product or service.
  2. – Clearly and politely expressing ideas and information.
  3. – Staying optimistic and friendly, even in tough situations.
  4. – Understanding and sharing the feelings of the customer.

10 Clues: – Open to feedback and improving skills. • – Clearly and politely expressing ideas and information. • – Carefully listening to understand the customer’s needs. • – Understanding and sharing the feelings of the customer. • – Having the right information about the product or service. • – Staying optimistic and friendly, even in tough situations. • ...

Procurement vocabulary 2024-07-30

Procurement vocabulary crossword puzzle
Across
  1. a place where goods are stored
  2. keep in good condition
  3. the distribution of the goods the customer needs at the right time and in the right place.
  4. to provide goods to a customer
  5. a company in charge of receiving the goods at the destination.
  6. a 2-wheel vehicle that serves to carry goods in a warehouse.
  7. a department at the airport or port where you must declare goods and pay taxes accordingly.
  8. a discussion you maintain with a business counterpart to get the best deal
Down
  1. useful, practical, comfortable.
  2. truck
  3. a place where trucks are loaded and unloaded at a factory.
  4. cargo sent by air, train, road or sea.
  5. a point of distribution
  6. to relate to, have conversations with.
  7. a department offers this to help other departments or customers.
  8. an estimated price for a service.
  9. a document you get when you buy a product.

17 Clues: truck • keep in good condition • a point of distribution • a place where goods are stored • to provide goods to a customer • useful, practical, comfortable. • an estimated price for a service. • cargo sent by air, train, road or sea. • to relate to, have conversations with. • a document you get when you buy a product. • a place where trucks are loaded and unloaded at a factory. • ...

Service Design terminology 2024-01-15

Service Design terminology crossword puzzle
Across
  1. A process a service provider uses to compare a their operations, processes and products against other providers of similar services to gain insight
  2. The third stage of SD process (Double Diamond)
  3. An individual that purchases services
  4. An action or process of checking
Down
  1. A fictional character created upon your research to represent the different user types that might use the service
  2. The second stage of SD process (Double Diamond)
  3. An individual or a group with an interest in a service provider's success or failure.
  4. A group discussion to produce ideas or solve problems
  5. The last stage of SD process (Double Diamond)
  6. A simple visualization of the service to test the concept
  7. The first stage of SD process (Double Diamond)

11 Clues: An action or process of checking • An individual that purchases services • The last stage of SD process (Double Diamond) • The third stage of SD process (Double Diamond) • The first stage of SD process (Double Diamond) • The second stage of SD process (Double Diamond) • A group discussion to produce ideas or solve problems • ...

SQM 2022 2022-08-24

SQM 2022 crossword puzzle
Across
  1. The lawn behind one's home.
  2. The number of awards received by the company in May 2022 at the 23rd Annual Customer Experience Industry Awards ceremony
  3. A large and controlled outdoor fire, used either for informal disposal of burnable waste material or as part of a celebration.
  4. The third word in SQM, the size, length, or amount of something.
  5. A lawn game in which players take turns throwing fabric bean bags at a raised, angled board with a hole in its far end.
  6. The second word in SQM, the degree of excellence of something.
  7. The process by which customer care center associates learn and develop new skills.
Down
  1. This department assists in monitoring and providing feedback to the company's customer care center.
  2. The address of the company's corporate headquarters as of 2015.
  3. The metric showing how often a contact center's associates resolve problems without the need for subsequent follow up.
  4. This insurance and annuity company was founded in 1961, went public on September 1st, 2021, and was also an SQM Call Center of the Year finalist in 2021.
  5. SQM is an independent organization that provides awards based on employee and customer ____.
  6. The first word in SQM, a contact center's goal is to provide world class ____ to their customers.
  7. A campfire treat consisting of toasted marshmallows, chocolate, and graham cracker.
  8. An airborne insect with a bioluminescent glow.
  9. The season following summer and preceding winter.

16 Clues: The lawn behind one's home. • An airborne insect with a bioluminescent glow. • The season following summer and preceding winter. • The second word in SQM, the degree of excellence of something. • The address of the company's corporate headquarters as of 2015. • The third word in SQM, the size, length, or amount of something. • ...

Restaurant & Cafe 2025-05-29

Restaurant & Cafe crossword puzzle
Across
  1. Regular water without bubbles.
  2. A small dish served before the main meal.
  3. A small dish served with the main course.
  4. Each person pays their part.
  5. The paper that shows how much you need to pay.
  6. A small dish served with the main course.
  7. A casual restaurant, often with booths and counter service.
  8. Water that comes from the faucet.
  9. the degree of doneness for meat; middle ground between rare and well-done
Down
  1. The person who welcomes you at the restaurant.
  2. Comfortable and warm.
  3. Tools like forks, knives, and spoons used for eating.
  4. A small dish served before the main meal.
  5. A flat object used to carry dishes or food.
  6. To write down what the customer wants.
  7. Saying something is wrong or not good.
  8. Eating at the restaurant.
  9. Extra money given for good service.
  10. Any liquid you can drink.
  11. The people who work at a restaurant.

20 Clues: Comfortable and warm. • Eating at the restaurant. • Any liquid you can drink. • Each person pays their part. • Regular water without bubbles. • Water that comes from the faucet. • Extra money given for good service. • The people who work at a restaurant. • To write down what the customer wants. • Saying something is wrong or not good. • A small dish served before the main meal. • ...

Marketing Chapter 7 2022-11-21

Marketing Chapter 7 crossword puzzle
Across
  1. New markets as well as ways to improve a company's offerings in current markets; identified markets with excellent potential based on careful research.
  2. The unique image of a product or service in a consumer's mind relative to similar competitive offerings.
  3. The descriptive characteristics of a market such as age, gender, race, income, and educational level.
  4. Exhibitions where companies associated with an industry gather to showcase their products.
  5. The images consumers have of competing goods and services in the marketplace.
  6. Rivalry among businesses on the basis of price and value.
  7. Divides consumers into groups depending on specific values or benefits they expect or require from the use of a product or service.
  8. Occurs when a business competes with other companies offering products that are not in the same product category but satisfy similar customer needs.
  9. People's interests and values.
Down
  1. The process of gaining competitive market information.
  2. Dividing consumers into markets based on where they live.
  3. Competition in a market with businesses that offer the same type of product in other countries.
  4. strategy Outlines how a company will present its product or service to the consumer and how it will compete in the marketplace with other businesses offering similar products and services.
  5. The total revenue that can be obtained from a market segment.
  6. How frequently consumers use products and the quantity of product used.
  7. Business emphasizes factors of its marketing mix other than price; deemphasizes price by developing a unique offering that meets an important customer need.
  8. The process of dividing a large group of consumers into subgroups based on specific characteristics and common needs.
  9. Directs a company's marketing mix at a large and heterogeneous group of consumers.

18 Clues: People's interests and values. • The process of gaining competitive market information. • Dividing consumers into markets based on where they live. • Rivalry among businesses on the basis of price and value. • The total revenue that can be obtained from a market segment. • How frequently consumers use products and the quantity of product used. • ...

Can You Solve this Telecommunications Crossword? 2021-08-17

Can You Solve this Telecommunications Crossword? crossword puzzle
Across
  1. A demarcation point
  2. Regulatory Body
  3. A HV hazard type
  4. A safe voltage range
  5. A type of functional earth
  6. A type of network boundary
  7. A form of electrical interference
  8. A hard type of conduit
Down
  1. A type of electrical signal
  2. Who compiles the mandatory standards
  3. Connection point for customer equipment
  4. A type of network boundary
  5. A carrier’s (integrated) service data network
  6. A compound used for conduits
  7. Relates to step potential
  8. A type of functional earth

16 Clues: Regulatory Body • A HV hazard type • A demarcation point • A safe voltage range • A hard type of conduit • Relates to step potential • A type of network boundary • A type of functional earth • A type of network boundary • A type of functional earth • A type of electrical signal • A compound used for conduits • A form of electrical interference • Who compiles the mandatory standards • ...

Customer Canvas 2021-03-18

Customer Canvas crossword puzzle
Across
  1. - 3 letter word in the canvas
  2. - Elevating customer service to?
  3. - First step of the canvas
  4. - setting realistic timeframes
Down
  1. - Loyalty
  2. - Paraphrasing what your customer has said

6 Clues: - Loyalty • - First step of the canvas • - 3 letter word in the canvas • - setting realistic timeframes • - Elevating customer service to? • - Paraphrasing what your customer has said

Jamiere H 2.02E AZ crossword 2022-10-20

Jamiere H 2.02E AZ crossword crossword puzzle
Across
  1. amount of satisfaction a good or service will provide a customer
  2. good or service that buyers are ready to buy at a given price at a particular time
  3. A function of relative prices that determines who gets the goods and services
  4. minimum price producers are willing and able to receive for a product
  5. function of relative prices that encourages producers to change and reallocate their resources
  6. a good or service that sellers are able and willing to offer for sale at a specified price
  7. One price compared to another; the ratio between two prices
  8. Any circumstance under which buyers and sellers exchange goods or services for a price
Down
  1. The situation that exists when demand is greater than supply
  2. Equilibrium price
  3. People who use goods and services to satisfy their wants
  4. amount of money paid for a good, service, or resource
  5. a business owner receives for taking the risk involved in investing in a business
  6. people who make or provide goods and services

14 Clues: Equilibrium price • people who make or provide goods and services • amount of money paid for a good, service, or resource • People who use goods and services to satisfy their wants • One price compared to another; the ratio between two prices • The situation that exists when demand is greater than supply • ...

Jamiere H 2.02E AZ crossword 2022-10-20

Jamiere H 2.02E AZ crossword crossword puzzle
Across
  1. amount of satisfaction a good or service will provide a customer
  2. good or service that buyers are ready to buy at a given price at a particular time
  3. A function of relative prices that determines who gets the goods and services
  4. minimum price producers are willing and able to receive for a product
  5. function of relative prices that encourages producers to change and reallocate their resources
  6. a good or service that sellers are able and willing to offer for sale at a specified price
  7. One price compared to another; the ratio between two prices
  8. Any circumstance under which buyers and sellers exchange goods or services for a price
Down
  1. The situation that exists when demand is greater than supply
  2. Equilibrium price
  3. People who use goods and services to satisfy their wants
  4. amount of money paid for a good, service, or resource
  5. a business owner receives for taking the risk involved in investing in a business
  6. people who make or provide goods and services

14 Clues: Equilibrium price • people who make or provide goods and services • amount of money paid for a good, service, or resource • People who use goods and services to satisfy their wants • One price compared to another; the ratio between two prices • The situation that exists when demand is greater than supply • ...

Unit 1 Identify business opportunities 2025-03-11

Unit 1 Identify business opportunities crossword puzzle
Across
  1. Durable products like furniture and cars.
  2. External services for delivering food and goods.
  3. Large retail outlets offering a variety of products under one roof.
  4. Retailers specializing in one product category, e.g., electronics.
  5. Industry focused on lodging, food, and tourism services.
  6. Industry centered around patient care and medical services.
  7. Industry involved in preparing and serving meals.
Down
  1. Online platforms selling goods via the internet.
  2. Overseeing building operations and maintenance in hospitality.
  3. Frontline activity to enhance customer satisfaction.
  4. Ensures goods are stocked and tracked efficiently.
  5. Consumable products like clothing and toiletries.
  6. Small businesses run by individual owners.
  7. Extra features like warranties and after-sales service.
  8. Planning efficient operations in hospitality management.
  9. Space where goods are sold directly to consumers.
  10. Sector providing intangible products or solutions.
  11. Network connecting production to delivery in hospitality.

18 Clues: Durable products like furniture and cars. • Small businesses run by individual owners. • Online platforms selling goods via the internet. • External services for delivering food and goods. • Consumable products like clothing and toiletries. • Space where goods are sold directly to consumers. • Industry involved in preparing and serving meals. • ...

SSR CODES 2023-09-03

SSR CODES crossword puzzle
Across
  1. customer wants to travel with their house animal
  2. customer first language isst english
  3. customer is to old to be a UMNR
  4. customer needs assistance to the gate
  5. customer is only allowed to have 1 carry on piece
  6. customer traveling alone without an adult and need assistance
Down
  1. customer bewteen the ages of 3 days old and their 2nd birthday
  2. customer seat in row 20DEF and purchased this to sit alone
  3. customer between the age of 2 and under 14
  4. boarding group that's after mint/mosaic
  5. a form to fill out for contact tracing
  6. customer travels with this for assistance and emotional support
  7. customer ask to preboard to wipe down seats
  8. customer having trouble of hearing
  9. a customer whos vision is low

15 Clues: a customer whos vision is low • customer is to old to be a UMNR • customer having trouble of hearing • customer first language isst english • customer needs assistance to the gate • a form to fill out for contact tracing • boarding group that's after mint/mosaic • customer between the age of 2 and under 14 • customer ask to preboard to wipe down seats • ...

Sales Vocab! Use _ instead of spaces! 2020-10-14

Sales Vocab! Use _ instead of spaces! crossword puzzle
Across
  1. The total value of a customer from a business perspective or in terms of revenue before they churn.
  2. Purchasing process that businesses lead their customers through when buying products or services.
  3. A quantifiable measure that is used to track and assess the status of a specific business process
  4. Refers to the process of engaging and building long-term relationships with prospective customers through different marketing techniques that develop their preference for your product and services.
  5. The balance of gross sales remaining after deducting trade discounts, returned sales, and sales allowances.
  6. A term that describes the percentage of customers that leave or cancel a service or product within a given period of time.
Down
  1. The cost that is required to acquire a new paying customer for a product or service.
  2. A encounter where customers and business engage to exchange information, provide service, or handle transaction
  3. An automated response email that is sent after a certain amount of time.
  4. A shared sales and marketing methodology for ranking leads in order to determine their sales-readiness.

10 Clues: An automated response email that is sent after a certain amount of time. • The cost that is required to acquire a new paying customer for a product or service. • Purchasing process that businesses lead their customers through when buying products or services. • A quantifiable measure that is used to track and assess the status of a specific business process • ...

Service 2025-08-01

Service crossword puzzle
Across
  1. In 1954, the name of the ________ _________, Inc., was changed to the General Service Board of Alcoholics Anonymous, Inc.
  2. ________ the message to the still suffering alcoholic
  3. The __________ service takes calls when the office is closed.
  4. Tab on the Baltimore Intergroup website: Be of __________
  5. The ________ ______committee helps bring awareness about AA to the general public.
  6. Every service ___________ should be matched by an equal service authority, with the scope of such authority well defined.
  7. The _________ of rotation in AA
  8. _________, Unity and Service
Down
  1. There are service opportunities your Area, _________, homegroup and Intergroup
  2. ________ with Others (chapter in BB)
  3. What is the program that connects people getting out of rehab to AA?
  4. The AA Service Manual combined with the 12 _________
  5. A.A., as such, ought never be ____________; but we may create service boards or committees directly responsible to those they serve.
  6. Service is the ____________
  7. _________ of Love and Service (pamphlet)

15 Clues: Service is the ____________ • _________, Unity and Service • The _________ of rotation in AA • ________ with Others (chapter in BB) • _________ of Love and Service (pamphlet) • The AA Service Manual combined with the 12 _________ • ________ the message to the still suffering alcoholic • Tab on the Baltimore Intergroup website: Be of __________ • ...

Vocabulary 2024-05-15

Vocabulary crossword puzzle
Across
  1. Base The group of customers who regularly buy a company's products or services.
  2. To hand something to someone.
  3. A bill for goods or services provided.
  4. A reply to a question.
  5. Loyalty When customers consistently choose the same company's products or services.
  6. Break The designated period during the workday for eating lunch.
  7. To find a solution to a problem.
Down
  1. The employees of a company.
  2. To assess the value or quality of something.
  3. Hiring outside companies to perform tasks or services.
  4. A formal meeting to ask someone questions, usually for a job.
  5. Center A place where customer service or support calls are handled.
  6. The time of day when people typically eat lunch.
  7. A formal term for individuals.
  8. Lunch Less commonly used term for a break period to eat lunch.

15 Clues: A reply to a question. • The employees of a company. • To hand something to someone. • A formal term for individuals. • To find a solution to a problem. • A bill for goods or services provided. • To assess the value or quality of something. • The time of day when people typically eat lunch. • Hiring outside companies to perform tasks or services. • ...

Jamiere H 2.02E AZ crossword 2022-10-20

Jamiere H 2.02E AZ crossword crossword puzzle
Across
  1. amount of satisfaction a good or service will provide a customer
  2. good or service that buyers are ready to buy at a given price at a particular time
  3. A function of relative prices that determines who gets the goods and services
  4. minimum price producers are willing and able to receive for a product
  5. function of relative prices that encourages producers to change and reallocate their resources
  6. a good or service that sellers are able and willing to offer for sale at a specified price
  7. One price compared to another; the ratio between two prices
  8. Any circumstance under which buyers and sellers exchange goods or services for a price
Down
  1. The situation that exists when demand is greater than supply
  2. Equilibrium price
  3. People who use goods and services to satisfy their wants
  4. amount of money paid for a good, service, or resource
  5. a business owner receives for taking the risk involved in investing in a business
  6. people who make or provide goods and services

14 Clues: Equilibrium price • people who make or provide goods and services • amount of money paid for a good, service, or resource • People who use goods and services to satisfy their wants • One price compared to another; the ratio between two prices • The situation that exists when demand is greater than supply • ...

LMP HSEQ Awareness Puzzle 2023-02-13

LMP HSEQ Awareness Puzzle crossword puzzle
Across
  1. Our number one value
  2. The Group’s HSE Management Systems Framework
  3. …….is a model used to promote the continual improvement of processes, procedures and/or management practices
  4. LMPs Quality Management System
  5. Principle 3 of HSE Management Systems Framework ………..
  6. We drive ………..improvement and innovation based on efficient business process
  7. Consistent and efficient manufacture of products that meet customer & legal requirements
Down
  1. We render the best service to customers through customer ……………
  2. We promote......by reducing the waste generated on site
  3. The year we target to get to net zero carbon emissions
  4. We are installing .....panels to reduce electricity consumption
  5. We render the best service to customers through customer ……………
  6. HSSEQ Policy Complies with …………….., Group & other requirements
  7. The number of principles in TMSA Management Systems Framework

14 Clues: Our number one value • LMPs Quality Management System • The Group’s HSE Management Systems Framework • Principle 3 of HSE Management Systems Framework ……….. • The year we target to get to net zero carbon emissions • We promote......by reducing the waste generated on site • The number of principles in TMSA Management Systems Framework • ...

Areas of Excellence - Team Activity 2025-08-08

Areas of Excellence - Team Activity crossword puzzle
Across
  1. We___world-class infrastructure
  2. We protect precious natural resources by...___ or exceeding all regulatory requirements
  3. We attract a diverse workforce with___ ___
  4. We ensure our customers have access to vital water and sewer services through...predictive___
  5. We deliver an exceptional customer experience by___leading-edge technologies
  6. We deliver an exceptional customer experience by fostering..._____ ____with staff
  7. __ __ drive our success
Down
  1. We develop, support and sustain a___-___ ___.
  2. We are a workplace that offers___public service
  3. Our____and proactive approach allows us to deliver value promptly and iteratively to our customers
  4. We attract a diverse workforce...that supports employees and their...____ ___ ___
  5. Our long-term financial planning allows us to be _____ and adaptive within a changing
  6. We are leaders...and maintain dynamic_____

13 Clues: __ __ drive our success • We___world-class infrastructure • We attract a diverse workforce with___ ___ • We are leaders...and maintain dynamic_____ • We develop, support and sustain a___-___ ___. • We are a workplace that offers___public service • We deliver an exceptional customer experience by___leading-edge technologies • ...

GEHA's mission 2015-09-23

GEHA's mission crossword puzzle
Across
  1. what we give our members
  2. audit results
  3. how we keep information flowing
  4. adheres to the rules
Down
  1. what facets pays
  2. our customer
  3. what we treat each other with
  4. to work jointly with others
  5. to promote growth and learning
  6. mentally quick and resourceful
  7. what it takes to get the job done
  8. best FEHB medical plan

12 Clues: our customer • audit results • what facets pays • adheres to the rules • best FEHB medical plan • what we give our members • to work jointly with others • what we treat each other with • to promote growth and learning • mentally quick and resourceful • how we keep information flowing • what it takes to get the job done

7P's 2024-03-10

7P's crossword puzzle
Across
  1. Refers to the employees, staff, or personnel involved in delivering the product or service and interacting with customers, ensuring a positive customer experience.
  2. Encompasses the procedures, systems, and activities involved in delivering a product or service, including order processing, delivery mechanisms, and customer support.
  3. Involves communication strategies aimed at informing, persuading, and influencing potential customers about a product or service, including advertising, sales promotions, public relations, and personal selling.
Down
  1. Represents the distribution channels and locations where the product or service is made available to customers, including physical stores, online platforms, or intermediaries.
  2. Refers to the tangible or intangible goods and services offered to satisfy a consumer's needs or wants.
  3. Denotes the amount of money or value exchanged for a product or service, including discounts, payment terms, and pricing strategies.
  4. Evidence: Represents the tangible elements that customers can perceive when interacting with a product or service, including packaging, branding, store ambiance, and service environment.

7 Clues: Refers to the tangible or intangible goods and services offered to satisfy a consumer's needs or wants. • Denotes the amount of money or value exchanged for a product or service, including discounts, payment terms, and pricing strategies. • ...

CSV Week Crossword Puzzle 2017-10-03

CSV Week Crossword Puzzle crossword puzzle
Across
  1. This is published quarterly by Member Services for our members
  2. The Alliance’s PBM system
  3. The Alliance uses __________ process to investigate members’ clinical concerns and take action when their expectations of care are not met. (acronym)
  4. Members can call ________ (acronym) to talk to a nurse 24/7
  5. This department evaluates physical access inside and outside the clinics for our seniors and persons with disabilities. (acronym)
  6. Medi-Cal members can submit a ___________ request if they need to go to their doctor’s appointment but have no way to get there.
  7. This team within Provider Services delivers high-quality and comprehensive customer service to providers.
  8. Providers may file ________ with the alliance if they disagree with adjudication of a claim, or a utilization management decision made after services have been provided to a member.
Down
  1. This request from providers includes medical information that demonstrates that the requested service or equipment is medically necessary.
  2. This department reviews and develops formulary quarterly
  3. This person routes hundreds of incoming calls to our main business line, check in visitors with a friendly smile, and support a wide variety of staff needs.
  4. Care management team provides ________ care to set goals, identify needs and address barriers for our members.
  5. This benefit (acronym) was only available for EPSDT children but recently became available for all Medi-Cal members
  6. Members may file a ____________ if they are dissatisfied with a decision the Alliance has made, or are concerned about the quality of care or access to services provided to them.
  7. This department answers 90% of their calls within 20 seconds or less
  8. To consistently provide exceptional customer service in a caring, timely and efficient manner.
  9. One of Provider Services’ functional units
  10. You can request ___________ evaluiation from the Facilities & Administrative services if you are uncomfortable at your work station

18 Clues: The Alliance’s PBM system • One of Provider Services’ functional units • This department reviews and develops formulary quarterly • Members can call ________ (acronym) to talk to a nurse 24/7 • This is published quarterly by Member Services for our members • This department answers 90% of their calls within 20 seconds or less • ...

Order Entry 2022-12-14

Order Entry crossword puzzle
Across
  1. What is it called to move from Ultra to Gig?
  2. What is spectrum.net/selfinstall used for?
  3. What do you need to do in DM to change modems?
  4. Where do you activate the modem in Agent OS?
  5. To upgade is a change in _________
  6. When customer does their own install
  7. What is the highest speed we offer?
Down
  1. Where do you enter orders in AOS?
  2. Where in DM would you find the new Modem and/or Router?
  3. What level of Verification is needed when making changes to a customers account?
  4. Customer owned modems have to be located on what list?
  5. Where should the active modem be listed in DM
  6. CSG is the ______

13 Clues: CSG is the ______ • Where do you enter orders in AOS? • To upgade is a change in _________ • What is the highest speed we offer? • When customer does their own install • What is spectrum.net/selfinstall used for? • What is it called to move from Ultra to Gig? • Where do you activate the modem in Agent OS? • Where should the active modem be listed in DM • ...

MultiOrder 2021-03-02

MultiOrder crossword puzzle
Across
  1. The balance of out of bundle spend
  2. The app we use to order replacement SIMS
  3. Time it takes for a service to become active
  4. notice a customer must give us to leave
  5. The role that Transatel plays
  6. What you must leave after every call
Down
  1. The folks in Sheffield who deal with debts
  2. the amount a Smart Cap is by default
  3. Bringing your number from another network
  4. The guys who we transfer to if someone wants to leave
  5. Notifications sent to customers about what they have used
  6. What we have to read out if a customer adds a bolt on or changes tariff
  7. Limit to out of bundle spend

13 Clues: Limit to out of bundle spend • The role that Transatel plays • The balance of out of bundle spend • the amount a Smart Cap is by default • What you must leave after every call • notice a customer must give us to leave • The app we use to order replacement SIMS • Bringing your number from another network • The folks in Sheffield who deal with debts • ...

Volvo Skid Steer Loaders 2013-06-20

Volvo Skid Steer Loaders crossword puzzle
Across
  1. Grease intervals
  2. Benefit of service point locations
  3. Cab feature that enhances serviceability
  4. Method of wheel propulsion
  5. Enables fast attachment changes
  6. Position for attachment when leaving the machine
  7. System needed for some hydraulically driven attachments
  8. Type of bucket best suited for levelling
  9. Attachment used for fracturing concrete
  10. Customer Support.............
Down
  1. Best lift design for pallet forks
  2. Minimum turning radius
  3. Operating method or operator interface
  4. Drive type that provides high floatation
  5. Greatest cab feature
  6. Engine condition servicing
  7. Final step in the sales process
  8. Attachment for grinding organic materials

18 Clues: Grease intervals • Greatest cab feature • Minimum turning radius • Method of wheel propulsion • Engine condition servicing • Customer Support............. • Enables fast attachment changes • Final step in the sales process • Best lift design for pallet forks • Benefit of service point locations • Operating method or operator interface • Attachment used for fracturing concrete • ...

January Crossword Puzzle 2025-12-22

January Crossword Puzzle crossword puzzle
Across
  1. River running through Boston
  2. Always comes first
  3. What our customers call us
  4. What we do rain or shine
  5. What we provide to customers
  6. Boston's waterfront area
  7. City where our headquarters operates
Down
  1. ___ Trail (historic Boston walking tour)
  2. Our top priority
  3. Our commitment to excellence
  4. How we get the job done
  5. Boston's famous park

12 Clues: Our top priority • Always comes first • Boston's famous park • How we get the job done • What we do rain or shine • Boston's waterfront area • What our customers call us • River running through Boston • Our commitment to excellence • What we provide to customers • City where our headquarters operates • ___ Trail (historic Boston walking tour)

15 Questions 2 2013-01-04

15 Questions 2 crossword puzzle
Across
  1. What would be the most appropriate pricing stat for a business in a small town where unemployment has skyrocketed
  2. A business charges a small company a higher price for a product than it charges a large company for the same product,What is this
  3. What is a new tech enabling business to create that is impacting the promotion function
  4. What is a common communications channel used in public relations
  5. What costs do a businesses usually include in the price of their products
  6. Characteristic of useful marketing information
  7. What is an aspect of channel management that impacts customer service
  8. What is an example of publicity
  9. Banner and pop ups ads impact audiences
Down
  1. Some governments regulate promotional activities in their countires to protect consumers from
  2. What would probably use a longer channel of distribution than the others
  3. What makes it possible for a business driver to determine their exact location
  4. What form of promotion is generally emphasized for complex, technical products sold to industrial users
  5. What is one action that the customer service can take to facilitate order processing
  6. In which stage of a products life cycle do promotional activities focus on differences between competing products

15 Clues: What is an example of publicity • Banner and pop ups ads impact audiences • Characteristic of useful marketing information • What is a common communications channel used in public relations • What is an aspect of channel management that impacts customer service • What would probably use a longer channel of distribution than the others • ...

Lesson 6: Market Analysis 2024-03-14

Lesson 6: Market Analysis crossword puzzle
Across
  1. Social, political, economic, trends that could impact your business. Includes global and national factors.\
  2. Used to prove through ongoing market research and data analysis that your business idea is a business opportunity.
  3. limited number of individuals who are most likely to purchase a product or service
  4. Broad set of activities and functions that support development, marketing, and sale of products or services.
  5. Things you assume to be true about your business and what a customer wants
  6. organized way to gather and analyze information needed to make business decisions
  7. Process of guiding your business idea from inception to thorough development and introduction to the market.
Down
  1. a group of consumers or businesses within a particular market that have 1 or more things in common
  2. Business to business compares size, industry, and geographic location
  3. Group of potential customers for particular product or service
  4. Existing information previously gathered for a purpose other than the study at hand
  5. New information collected for a particular purpose
  6. selling products to everyone and all markets
  7. detailed description of the target market
  8. Business to consumer company and shows the customers change over time

15 Clues: detailed description of the target market • selling products to everyone and all markets • New information collected for a particular purpose • Group of potential customers for particular product or service • Business to business compares size, industry, and geographic location • Business to consumer company and shows the customers change over time • ...

FIND THE WORD 2022-09-28

FIND THE WORD crossword puzzle
Across
  1. person who buys a product or service
  2. things that you use for payment
  3. Item of publicity to promote a product
  4. something that is manufactured for sale.
  5. acquire (something) by paying
Down
  1. commercial activity provide goods or services for profits
  2. advantage of a product or service, usually get from its features
  3. give (something) for money
  4. deduct an amount from (the usual price of something)

9 Clues: give (something) for money • acquire (something) by paying • things that you use for payment • person who buys a product or service • Item of publicity to promote a product • something that is manufactured for sale. • deduct an amount from (the usual price of something) • commercial activity provide goods or services for profits • ...

When I grow Up 2023-02-28

When I grow Up crossword puzzle
Across
  1. there's influencers for doing this
  2. what's on your head
  3. used to wash hair
  4. scissors used for this
  5. extra hair
  6. animal that eats bananas
Down
  1. Someone who fixes your hair
  2. used to take pictures
  3. service employee helping someone
  4. has definition of words

10 Clues: extra hair • used to wash hair • what's on your head • used to take pictures • scissors used for this • has definition of words • animal that eats bananas • Someone who fixes your hair • service employee helping someone • there's influencers for doing this

Shopping 2024-11-16

Shopping crossword puzzle
Across
  1. iiiiiiiiiii
  2. cccccccccccc
  3. jjjjjjjj
  4. mmmmmmmmmmm
Down
  1. eeeeeeeeee
  2. a light container, often with a handle, that is made of thin strips of wood, metal, or plastic twisted together, used for carrying or storing things:
  3. lllllllllllllll
  4. bbbbbbbbbb
  5. kkkkkkkkkkkk
  6. mmmmmmmmmmm
  7. ffffffffff

11 Clues: jjjjjjjj • eeeeeeeeee • bbbbbbbbbb • ffffffffff • iiiiiiiiiii • mmmmmmmmmmm • mmmmmmmmmmm • cccccccccccc • kkkkkkkkkkkk • lllllllllllllll • a light container, often with a handle, that is made of thin strips of wood, metal, or plastic twisted together, used for carrying or storing things:

SCM 2023-05-05

SCM crossword puzzle
Across
  1. - The process of working together with suppliers, customers, and other stakeholders in the supply chain to achieve common goals and optimize supply chain performance.
  2. - The ability to trace a product's entire journey through the supply chain, from raw materials to final delivery to the customer.
  3. - The ability to produce or deliver goods or services with the minimum amount of waste, time, or resources.
  4. - The stock of goods or materials that a company holds for the purpose of resale, production, or use in its operations.
  5. - The process of ensuring that the supply chain is environmentally and socially sustainable, with minimal negative impacts on the planet and people.
Down
  1. - The maximum amount of goods or services that a company can produce or deliver within a given period of time.
  2. - The characteristics and attributes of a product or service that meet or exceed customer expectations and requirements.
  3. - The ability to see and track every aspect of the supply chain, including inventory levels, shipments, and production status.
  4. - A request from a customer to purchase goods or services from a company, including order processing, fulfillment, and delivery.
  5. - The process of acquiring goods, services, or resources needed for the production or delivery of a product or service.
  6. - The quantity of goods or services that customers are willing to buy at a given price and time.
  7. - The process of predicting future demand for products or services, which is critical for supply chain planning and management.
  8. - The process of planning, executing, and controlling the flow of goods, services, and information from the point of origin to the point of consumption.
  9. - The ability to respond quickly and effectively to changes in customer demand, supply chain disruptions, or other challenges.
  10. time - The time required to complete all the steps in the supply chain, from procurement to production to delivery.

15 Clues: - The quantity of goods or services that customers are willing to buy at a given price and time. • - The ability to produce or deliver goods or services with the minimum amount of waste, time, or resources. • - The maximum amount of goods or services that a company can produce or deliver within a given period of time. • ...

Loan Process 2025-06-16

Loan Process crossword puzzle
Across
  1. The credit amount that we can extend to the customer
  2. Report we pull to verify their social & MLA
  3. The document we send to a customer in the case of a denial
  4. We use this to verify a customers ID is valid
  5. Three items required to qualify
  6. Needed in the loan comments if a customer is redoing their loan
  7. What payment method do we need on file?
  8. What text must we send to the customer and receive a response before we can fund the customer?
  9. Needed in the loan comments
  10. Document the customer fills out to provide their information
Down
  1. Amount of payments in a semi monthly contract
  2. Where we enter all of the customers information. Must be completed in its entirety.
  3. Document the customer fills out to provide alternate contacts
  4. Amount of payments in a biweekly contract
  5. The customer must sign this to agree to the terms of the loan
  6. Needed in the loan comments
  7. When a customer borrows more money on a current loan
  8. What other document can we accept for proof of social if the customer does not have their social security card?
  9. What do we have to do to make sure the payment method is valid?
  10. Needed in the loan comments
  11. What do we need to take for future identification purposes?
  12. Amount of payments in a weekly contract
  13. Website used to verify addresses
  14. Amount of payments in a monthly contract
  15. What do we check to verify that a customer is not an active duty member of the military

25 Clues: Needed in the loan comments • Needed in the loan comments • Needed in the loan comments • Three items required to qualify • Website used to verify addresses • What payment method do we need on file? • Amount of payments in a weekly contract • Amount of payments in a monthly contract • Amount of payments in a biweekly contract • Report we pull to verify their social & MLA • ...

Factors to consider when pitching sales to customers 2023-04-19

Factors to consider when pitching sales to customers crossword puzzle
Across
  1. Salesperson should address the concern ______________________________.
  2. _____________________________ the customer's concern and verify if the information is correct.
  3. The salesperson can restate or ___________________________ other benefits and features of the product that are important to the customer.
  4. Customer does not believe the product can deliver the benefits it claims to give.
  5. If the salesperson has poor product knowledge, there is poor ____________________ quality.
Down
  1. _____________________ pricing refers to prices that include hidden charges or extra charges that are not stated upfront.
  2. Customer has too many choices, hence, he held back on his purchase.
  3. Customer did not want to buy a product from ABC store because XYZ store sells it cheaper.

8 Clues: Customer has too many choices, hence, he held back on his purchase. • Salesperson should address the concern ______________________________. • Customer does not believe the product can deliver the benefits it claims to give. • Customer did not want to buy a product from ABC store because XYZ store sells it cheaper. • ...

HOME SERVICE CROSSWORD PUZZLE 2023-05-01

HOME SERVICE CROSSWORD PUZZLE crossword puzzle
Across
  1. Project loan is a great option if the customer needs _______to pay off their purchase.
  2. The 3 customer benefits of our sheds are better doors, better floors and better_____.
  3. The____ _______offers many installation & repair services that cover almost everything in the home.
  4. Regular tune ups prolong the life of your ____system.
  5. Enter a lead into service _________for a free in-home consultation
Down
  1. The Home Depot has over 35 _______to help solve problems for our customers and/or bring their dreams to reality.
  2. Pro's can order HVAC filters in bulk and at a deep discount, they can also have them delivered to the _________
  3. Use the ___ tool in Service Connect to schedule all flooring measures.
  4. Automatic standby _________ provide 24/7 blackout protection, wether home or away.
  5. Water treatment systems helps prevent ________buildup from appliances.

10 Clues: Regular tune ups prolong the life of your ____system. • Enter a lead into service _________for a free in-home consultation • Use the ___ tool in Service Connect to schedule all flooring measures. • Water treatment systems helps prevent ________buildup from appliances. • Automatic standby _________ provide 24/7 blackout protection, wether home or away. • ...

VR Crossword Puzzle 2021-02-18

VR Crossword Puzzle crossword puzzle
Across
  1. name of new intranet site
  2. WIOA requires 15 percent of the total federal VR allocation be set aside and used
  3. VR looks at to find out if customer must share cost of some services
  4. area seven director
  5. impartial service available to customers who has questions, concerns or believes they did not get the services they expected
  6. for those receiving Social Security Disability benefits, written plan regarding how they will become qualified for work which they will be able to perform with their disability
  7. a customer may request this option if they disagree with decision made by VR
Down
  1. like instagram, asks staff around the state to share a photo and answer a few questions
  2. written plan for the special education of a student with a disability
  3. information that requires protection from unauthorized access by virtue of its legal exemption from the Public Records Act
  4. phone service accessibility between deaf and hearing people
  5. disability rights program in Florida
  6. displays text on TV, video screen to provide additional or interpretive information
  7. identifiers, such as the student’s social security number, date and place of birth, mother’s maiden name and other information that, alone or in
  8. frc chair

15 Clues: frc chair • area seven director • name of new intranet site • disability rights program in Florida • phone service accessibility between deaf and hearing people • VR looks at to find out if customer must share cost of some services • written plan for the special education of a student with a disability • ...

Lesson 6: Market Analysis 2024-03-14

Lesson 6: Market Analysis crossword puzzle
Across
  1. Social, political, economic, trends that could impact your business. Includes global and national factors.\
  2. Used to prove through ongoing market research and data analysis that your business idea is a business opportunity.
  3. limited number of individuals who are most likely to purchase a product or service
  4. Broad set of activities and functions that support development, marketing, and sale of products or services.
  5. Things you assume to be true about your business and what a customer wants
  6. organized way to gather and analyze information needed to make business decisions
  7. Process of guiding your business idea from inception to thorough development and introduction to the market.
Down
  1. a group of consumers or businesses within a particular market that have 1 or more things in common
  2. Business to business compares size, industry, and geographic location
  3. Group of potential customers for particular product or service
  4. Existing information previously gathered for a purpose other than the study at hand
  5. New information collected for a particular purpose
  6. selling products to everyone and all markets
  7. detailed description of the target market
  8. Business to consumer company and shows the customers change over time

15 Clues: detailed description of the target market • selling products to everyone and all markets • New information collected for a particular purpose • Group of potential customers for particular product or service • Business to business compares size, industry, and geographic location • Business to consumer company and shows the customers change over time • ...

Ch 11 Intro To Business 2025-09-15

Ch 11 Intro To Business crossword puzzle
Across
  1. Refers to a salesperson selling a product to a customer
  2. Any kind of promotion for a product that takes place in an electronic format
  3. A marketing strategy that maintains a company’s image to the public
  4. A specific group of people a business focuses on selling their product to
  5. A plan for how a business should appear to customers and competitors
  6. A symbol or design that a company uses to identify its business and products
  7. How a business relates to their competitors within an industry
  8. Factors of product, promotion, price, and place used to get target customers to purchase products
  9. A method of selling that involves analyzing customer wants and needs and aiming to fulfill them better than competitors
Down
  1. The process or technique of promoting, selling, and distributing a product or service
  2. A business’s attempt to showcase product features and benefits by attracting customers to displays
  3. One of seven roles marketing has within a business, including distribution, financing, marketing information management, pricing, selling, product/service management, and promotion
  4. The promotion of products through nonpersonal communication
  5. A marketing strategy that involves businesses directly contacting customers
  6. A repeated phrase or selection of words associated with a specific individual, organization, or product

15 Clues: Refers to a salesperson selling a product to a customer • The promotion of products through nonpersonal communication • How a business relates to their competitors within an industry • A marketing strategy that maintains a company’s image to the public • A plan for how a business should appear to customers and competitors • ...

Chapter 2: Customer Needs and Wants 2023-10-03

Chapter 2: Customer Needs and Wants crossword puzzle
Across
  1. Stats of customers age and income level.
  2. Contract between departments on expectations of each.
  3. Characteristics of a product or service.
Down
  1. People that buy goods and services.
  2. Current customers not being served.
  3. People within a company working together.
  4. Joint interview with top customers.
  5. Advantages a customer gains from a product or service.

8 Clues: People that buy goods and services. • Current customers not being served. • Joint interview with top customers. • Stats of customers age and income level. • Characteristics of a product or service. • People within a company working together. • Contract between departments on expectations of each. • Advantages a customer gains from a product or service.

business 2013-05-05

business crossword puzzle
Across
  1. how much it is
  2. provision of help or items
  3. a place of work and earning
  4. organisation trying to make profit
  5. make and supplyer of goods
Down
  1. money
  2. letting people know about the product
  3. a buyer
  4. giving to less fortunet
  5. something made

10 Clues: money • a buyer • how much it is • something made • giving to less fortunet • provision of help or items • make and supplyer of goods • a place of work and earning • organisation trying to make profit • letting people know about the product

Shrinkage Crossword 2025-08-20

Shrinkage Crossword crossword puzzle
Across
  1. Stock on hand
  2. Abbreviation for Asset Protection
  3. Reduction in inventory due to losses
  4. Abbreviation for merchandise
  5. Customer service claim processes
  6. Stock deficiency
Down
  1. Following bag check rules
  2. In-store inventory evaluation
  3. Tool for removing security tags
  4. Difference at register with over/short

10 Clues: Stock on hand • Stock deficiency • Following bag check rules • Abbreviation for merchandise • In-store inventory evaluation • Tool for removing security tags • Customer service claim processes • Abbreviation for Asset Protection • Reduction in inventory due to losses • Difference at register with over/short

hospitality and tourism 2024-02-07

hospitality and tourism crossword puzzle
Across
  1. and maintenance
  2. satisfaction
  3. boss
  4. of adventure
Down
  1. of service
  2. and knowledgeable
  3. high hostess
  4. best day of your life

8 Clues: boss • of service • high hostess • satisfaction • of adventure • and maintenance • and knowledgeable • best day of your life

hospitality and tourism 2024-02-07

hospitality and tourism crossword puzzle
Across
  1. and maintenance
  2. satisfaction
  3. boss
  4. of adventure
Down
  1. of service
  2. and knowledgeable
  3. high hostess
  4. best day of your life

8 Clues: boss • of service • high hostess • satisfaction • of adventure • and maintenance • and knowledgeable • best day of your life

hospitality and tourism 2024-02-07

hospitality and tourism crossword puzzle
Across
  1. and maintenance
  2. satisfaction
  3. boss
  4. of adventure
Down
  1. of service
  2. and knowledgeable
  3. high hostess
  4. best day of your life

8 Clues: boss • of service • high hostess • satisfaction • of adventure • and maintenance • and knowledgeable • best day of your life

hospitality and tourism 2024-02-07

hospitality and tourism crossword puzzle
Across
  1. and maintenance
  2. satisfaction
  3. boss
  4. of adventure
Down
  1. of service
  2. and knowledgeable
  3. high hostess
  4. best day of your life

8 Clues: boss • of service • high hostess • satisfaction • of adventure • and maintenance • and knowledgeable • best day of your life

hospitality and tourism 2024-02-07

hospitality and tourism crossword puzzle
Across
  1. and maintenance
  2. satisfaction
  3. boss
  4. of adventure
Down
  1. of service
  2. and knowledgeable
  3. high hostess
  4. best day of your life

8 Clues: boss • of service • high hostess • satisfaction • of adventure • and maintenance • and knowledgeable • best day of your life

Manufacturing Puzzle 2025-10-29

Manufacturing Puzzle crossword puzzle
Across
  1. the value chain for selling a paper plane ends with
  2. a competitor of UPS
  3. another word for sourcing
  4. the value chain for manufacturing a paper plane begins with this
  5. a way to transport products (boxes)
  6. another word for manufacturing
  7. the practice of buying the materials needed to manuacture products
Down
  1. the process of combining materials to transform into a new product
  2. the business of UPS, FEDEX and the Postal service is to do this with boxes
  3. the process of moving boxes as it relates to the supply chain
  4. this type of distribution is direct to the customer
  5. another word for boxes of product
  6. type type of distribution goes through different steps

13 Clues: a competitor of UPS • another word for sourcing • another word for manufacturing • another word for boxes of product • a way to transport products (boxes) • the value chain for selling a paper plane ends with • this type of distribution is direct to the customer • type type of distribution goes through different steps • ...

Compliance week FINALS 2018-09-05

Compliance week FINALS crossword puzzle
Across
  1. Strictly Confidential & _____ classifications have been eliminated from Information classification.
  2. At least 8% of all your InfoDoc’s have to undergo timely monitoring of _____ check report.
  3. SAP _______tool is the place to find approved image library and to generate Email Signature.
  4. ________ tool checks compliance of your laptop for any black or grey listed software.
  5. Under "Call to customer" memo type which is used to log calls to the customer, __________ and "Call back" have to be filled manually by engineers with Yes or No ?
  6. ______ memo type must be used to internally share information with other processors of the incident before handover and when forwarding ?
  7. Under _________ support SAP Customers do not have access to Support Packages or Legal Changes in Service Market Place ?
  8. _______ listed software is not permitted to install on your offical laptops.
  9. Currently how many types of Information classifications are there in SAP ?
  10. Work monitor result lists must be sorted according to ______ in descending order ?
Down
  1. Laptops need to be secured with a ______ when unattended.
  2. Keep ________ documents and devices containing data under lock and key when unattended.
  3. ________ is place to find if software is black, grey or white listed.
  4. The EU ______ must not share their screen showing the customer system with the subject matter expert outside the EU for whom the remote login to the customer system is done.
  5. COBC issues such as conflict of interest, bribary should be reported using _________ reporting tool .
  6. Social engineering attacks, Theft or loss of equipment belonging to any SAP company, Hacking or malware attacks must be raised using _______ reporting tool.
  7. ________ policy is an important SAP security standard that describes the rules of conduct regarding the secure handling of information and infrastructure in your personal workplace.
  8. Internal & Confidential documents should always be discarded/disposed using _______ .
  9. When not at desk ______ laptop screen ?

19 Clues: When not at desk ______ laptop screen ? • Laptops need to be secured with a ______ when unattended. • ________ is place to find if software is black, grey or white listed. • Currently how many types of Information classifications are there in SAP ? • _______ listed software is not permitted to install on your offical laptops. • ...

Marketing Identification 2025-10-21

Marketing Identification crossword puzzle
Across
  1. statistical data relating to the population and particular groups within it, such as age, gender, income, education level and occupation
  2. Market specialized segment of the market for a particular kind of product or service
  3. Segmentation dividing a market into different geographical units such as nations, states, regions, counties, cities or neighborhoods
  4. Persona fictional representation of a business’s ideal customer based on market research and real data about existing customers
  5. Insights deep understanding derived from analyzing customer data and behavior to inform business strategies and marketing efforts
  6. Marketing marketing strategy which aims to reach the largest audience possible, often with a uniform message and product offering
  7. Behavior study of individuals, groups or organizations and the processes they use to select, secure, use and dispose of products, services, experiences or ideas to satisfy needs and desires
  8. Segmentation dividing a market into segments based on consumer knowledge, attitudes, uses or responses to a product
  9. Market specific group of consumers which a business aims to reach with its products and marketing efforts
Down
  1. process of establishing an image or identity of a brand or product so consumers perceive it in a certain way
  2. Identification process of determining who a business’s potential customers are based on various factors like demographics, needs and preferences
  3. study of consumers based on their activities, interests, opinions, values and lifestyles
  4. Segmentation practice of dividing a broad consumer or business market into sub-groups of consumers based on shared characteristics
  5. Proposition business or marketing statement which summarizes why a consumer should buy a product or use a service
  6. Strategy business’s overall plan for reaching prospective consumers and turning them into customers of their products or services

15 Clues: Market specialized segment of the market for a particular kind of product or service • study of consumers based on their activities, interests, opinions, values and lifestyles • Market specific group of consumers which a business aims to reach with its products and marketing efforts • ...

hospitality and tourism 2024-02-07

hospitality and tourism crossword puzzle
Across
  1. and maintenance
  2. satisfaction
  3. boss
  4. of adventure
Down
  1. of service
  2. and knowledgeable
  3. high hostess
  4. best day of your life

8 Clues: boss • of service • high hostess • satisfaction • of adventure • and maintenance • and knowledgeable • best day of your life

hospitality and tourism 2024-02-07

hospitality and tourism crossword puzzle
Across
  1. and maintenance
  2. satisfaction
  3. boss
  4. of adventure
Down
  1. of service
  2. and knowledgeable
  3. high hostess
  4. best day of your life

8 Clues: boss • of service • high hostess • satisfaction • of adventure • and maintenance • and knowledgeable • best day of your life

hospitality and tourism 2024-02-07

hospitality and tourism crossword puzzle
Across
  1. and maintenance
  2. satisfaction
  3. boss
  4. of adventure
Down
  1. of service
  2. and knowledgeable
  3. high hostess
  4. best day of your life

8 Clues: boss • of service • high hostess • satisfaction • of adventure • and maintenance • and knowledgeable • best day of your life

hospitality and tourism 2024-02-07

hospitality and tourism crossword puzzle
Across
  1. and maintenance
  2. satisfaction
  3. boss
  4. of adventure
Down
  1. of service
  2. and knowledgeable
  3. high hostess
  4. best day of your life

8 Clues: boss • of service • high hostess • satisfaction • of adventure • and maintenance • and knowledgeable • best day of your life

Lesson 2- Trends in Customer Service 2023-09-20

Lesson 2- Trends in Customer Service crossword puzzle
Across
  1. Things that are basic and necessary for a decent quality of life. Needs include shelter, food, and clothing.
  2. A person who benefits from another person’s work; the customer may or may not receive something tangible and he or she may or may not pay for the service/product.
  3. A series of activities designed to meet or exceed a customer’s needs and expectations
  4. What a person believes or anticipates will happen.
  5. Conforming to a standard, rule, or principle.
  6. Using a computer to check out of a hotel
  7. A chance to take action or progress in some way.
  8. The general direction in which something tends to move.
Down
  1. To have directly observed or participated in an event.
  2. Done at the same time or according to a standard time frame.
  3. A business that pays a fee and a percentage of sales to another company in order to sell its goods or to be associated with its brand and use its marketing strategies to operate
  4. The exchange of information and/or ideas through verbal, nonverbal, or written messages.
  5. Term for the first flight attendants; they were all young women.
  6. Designing something to meet the needs of a specific market; the opposite of standardization.

14 Clues: Using a computer to check out of a hotel • Conforming to a standard, rule, or principle. • A chance to take action or progress in some way. • What a person believes or anticipates will happen. • To have directly observed or participated in an event. • The general direction in which something tends to move. • ...

NSA 2015-09-08

NSA crossword puzzle
Across
  1. Diversity, Inclusion, and hair dye
  2. Home to NSA
  3. A happy little Aussie
  4. Powerful Panels
  5. "Don't say 'stuff'!"
Down
  1. Relationship Selling
  2. She's the new voice of VOE
  3. Rebranding snafu
  4. A close shave with customer service

9 Clues: Home to NSA • Powerful Panels • Rebranding snafu • Relationship Selling • "Don't say 'stuff'!" • A happy little Aussie • She's the new voice of VOE • Diversity, Inclusion, and hair dye • A close shave with customer service

Service Culture 2025-01-30

Service Culture crossword puzzle
Across
  1. — Tool for collecting customer feedback
  2. — Website where customers can leave feedback
  3. The system for tracking customer history for recovery and marketing
Down
  1. — Term for assessing employee performance standards
  2. — Using customer opinions to adjust service quality
  3. — Process of creating positive first impressions

6 Clues: — Tool for collecting customer feedback • — Website where customers can leave feedback • — Process of creating positive first impressions • — Term for assessing employee performance standards • — Using customer opinions to adjust service quality • The system for tracking customer history for recovery and marketing

hospitality and tourism 2024-02-07

hospitality and tourism crossword puzzle
Across
  1. and maintenance
  2. satisfaction
  3. boss
  4. of adventure
Down
  1. of service
  2. and knowledgeable
  3. high hostess
  4. best day of your life

8 Clues: boss • of service • high hostess • satisfaction • of adventure • and maintenance • and knowledgeable • best day of your life

hospitality and tourism 2024-02-07

hospitality and tourism crossword puzzle
Across
  1. and maintenance
  2. satisfaction
  3. boss
  4. of adventure
Down
  1. of service
  2. and knowledgeable
  3. high hostess
  4. best day of your life

8 Clues: boss • of service • high hostess • satisfaction • of adventure • and maintenance • and knowledgeable • best day of your life

hospitality and tourism 2024-02-07

hospitality and tourism crossword puzzle
Across
  1. and maintenance
  2. satisfaction
  3. boss
  4. of adventure
Down
  1. of service
  2. and knowledgeable
  3. high hostess
  4. best day of your life

8 Clues: boss • of service • high hostess • satisfaction • of adventure • and maintenance • and knowledgeable • best day of your life

hospitality and tourism 2024-02-07

hospitality and tourism crossword puzzle
Across
  1. cleanliness and maintenance
  2. sky high hostess
  3. hands of service
Down
  1. friendly and knowledgeable
  2. pit boss
  3. agent of adventure
  4. the best day of your life
  5. customer satisfaction

8 Clues: pit boss • sky high hostess • hands of service • agent of adventure • customer satisfaction • the best day of your life • friendly and knowledgeable • cleanliness and maintenance

Working Environment 2025-10-15

Working Environment crossword puzzle
Across
  1. to improve the quality or usefulness of something, or change it for something newer or of a better standard
  2. a helpful or good effect, or something intended to help
  3. o encourage people to like, buy, use, do, or support something
  4. the conditions that you live or work in and the way that they influence how you feel or how effectively you can work
Down
  1. a person who buys goods or a service
  2. physical harm or damage to someone's body caused by an accident or an attack
  3. If there is less rotation of workers, you have more time to improve customer _______.
  4. You need a ______ relationship to improve productivity.
  5. continued use, existence, or possession of something or someone

9 Clues: a person who buys goods or a service • You need a ______ relationship to improve productivity. • a helpful or good effect, or something intended to help • o encourage people to like, buy, use, do, or support something • continued use, existence, or possession of something or someone • physical harm or damage to someone's body caused by an accident or an attack • ...

The Home Depot Lingo 2015-10-20

The Home Depot Lingo crossword puzzle
Across
  1. difference between book inventory and on-hand inventory shortage
  2. the part of the store that consists of cashiers, lot associates, head cashiers
  3. a program for providing a cash payout to associates based on stores meeting and exceeding paln
  4. long metal strip with clips used to cross merchandise small items
  5. receiving area of the store
  6. sell, furnish and install (no spaces between characters/letters)
  7. any employee of the Home Depot
  8. little people building with James
  9. universal product code
  10. selection of racking with product in it
  11. Head Cashier
  12. assistant store manager
  13. items not in-stock or carried in the stores inventory that associated can order for a customer
  14. store manager
  15. buy online return in store
  16. tool rental center
  17. caring, assisting and responding to employees program
  18. a web based systems available for all associates to process, store and update their personal information
  19. voice of the associate
Down
  1. Back End Automation and Reengineering program
  2. point of sale
  3. an online safety program
  4. return to vendor
  5. the companies set of behaviors the governs customer service
  6. merchandising execution team
  7. do it herself
  8. new lower price
  9. human resources
  10. lower retail price on promotional product for a specified period of time
  11. chief executive officer
  12. company website
  13. distribution center
  14. do it yourself
  15. system applications products
  16. department supervisor
  17. manager on duty
  18. customer order management
  19. buy online pickup in store
  20. lumber, hardware
  21. in-house social media site
  22. installed for you
  23. loss prevention
  24. forecast and scheduling tool
  25. voice of the customer
  26. self-checkout

45 Clues: Head Cashier • point of sale • do it herself • store manager • self-checkout • do it yourself • new lower price • human resources • company website • manager on duty • loss prevention • return to vendor • lumber, hardware • installed for you • tool rental center • distribution center • department supervisor • voice of the customer • universal product code • voice of the associate • chief executive officer • ...

Resource Puzzle Four 2022-09-01

Resource Puzzle Four crossword puzzle
Across
  1. an automated telephone banking service that allows PNC consumer and business banking customers to access account information and complete banking transaction over the phone
  2. Know your Customer. Helps us verify our customers
  3. Links customer accounts. In the event if one overdraws it will pull funds from the linked account to avoid overdraft fees
  4. a payment service customerss can use to send money to other eligible people and or businesses
  5. provides support to consultants and have meetings as well as other communication
Down
  1. Allows us to manage acounts and assist customers
  2. to verify customers
  3. Find articles of information to help consultants better assist customers
  4. How we receive calls, also shows nummbers. This helps with an employee call as well

9 Clues: to verify customers • Allows us to manage acounts and assist customers • Know your Customer. Helps us verify our customers • Find articles of information to help consultants better assist customers • provides support to consultants and have meetings as well as other communication • ...

Marketing Crossword Puzzle 2016-08-29

Marketing Crossword Puzzle crossword puzzle
Across
  1. the group that is identified for a specific program
  2. intangible items that satisfy your needs and wants
  3. affects the economy and standard of living
  4. tangible items that satisfy your needs and wants
  5. understanding concepts to develop strategies to select an audience
  6. idea that a business should strive to satisfy customers
  7. based on costs and what competitors charge for the same product
  8. getting info about customers and analyzing it
  9. includes all businesses that buy products for their operations
  10. process of deciding how to get goods into customers' hands
  11. consists of consumers who purchase goods for personal use
  12. involves changing raw materials into usable goods
  13. the functions of marketing add value to a product
  14. effort to inform people about a product or service
  15. the exchange of a product for money
  16. process of creating, communicating, delivering, and exchanging offerings
  17. breaking down the market into smaller groups
  18. targeting two different types of people
Down
  1. lists info like age, gender, income level, etc
  2. strength, weakness, opportunities, and threats
  3. its percentage of the total sales volume
  4. obtaining, developing, and improving a product
  5. having a product available at a certain time
  6. the good things of marketing
  7. four basic strategies including the four Ps
  8. combines customer info with customer service and marketing communications
  9. provides customers with goods and services
  10. communication with the consumer
  11. involves having a product where consumers buy it
  12. all people who share similar needs and wants

30 Clues: the good things of marketing • communication with the consumer • the exchange of a product for money • targeting two different types of people • its percentage of the total sales volume • affects the economy and standard of living • provides customers with goods and services • four basic strategies including the four Ps • having a product available at a certain time • ...

Supply chain 2024-08-22

Supply chain crossword puzzle
Across
  1. Focuses on short-term sales strategies to finish deals quickly
  2. When you buy a bread in the pastry store it is considered as…
  3. Electronic commerce between businesses, excluding end consumers from transactions
  4. Sam’s club, Cotsco, Liverpool, Sears and Waltmart are an example of:
  5. Considerate to go to a dentist because someone you know said he was good, this is an example of…
  6. Transfer of value, assets, or services between parties, online or offline
  7. Management of the flow of goods, services, and information from origin to end customer
  8. Waltmart just announced that they are selling all the electronics department with a 50% discount
  9. Pedrito bought the special adidas from the collaboration with Messi. There was only 100 special tenis
  10. People are specialized in certain areas
  11. A dentist do not need to move from his/her officine
Down
  1. Businesses provide goods and services to government entities and institutions
  2. Sales and services directly from businesses to individual end consumers
  3. Intangible goods or actions provided to meet customer needs or wants.
  4. A person travel to meet with prospects in their environment
  5. Betterware use this strategy to sell their products
  6. Software as a Service, access via internet, no installation or maintenance
  7. Buying and selling products or services online through websites or apps
  8. Tattoos artist are considered ____ because they do exactly what you want/need
  9. Exchange of goods, services, or something of value between parties

20 Clues: People are specialized in certain areas • Betterware use this strategy to sell their products • A dentist do not need to move from his/her officine • A person travel to meet with prospects in their environment • When you buy a bread in the pastry store it is considered as… • Focuses on short-term sales strategies to finish deals quickly • ...

SSR CODES 2023-09-03

SSR CODES crossword puzzle
Across
  1. customer wants to travel with their house animal
  2. customer first language isst english
  3. customer is to old to be a UMNR
  4. customer needs assistance to the gate
  5. customer is only allowed to have 1 carry on piece
  6. customer traveling alone without an adult and need assistance
Down
  1. customer bewteen the ages of 3 days old and their 2nd birthday
  2. customer seat in row 20DEF and purchased this to sit alone
  3. customer between the age of 2 and under 14
  4. boarding group that's after mint/mosaic
  5. a form to fill out for contact tracing
  6. customer travels with this for assistance and emotional support
  7. customer ask to preboard to wipe down seats
  8. customer having trouble of hearing
  9. a customer whos vision is low

15 Clues: a customer whos vision is low • customer is to old to be a UMNR • customer having trouble of hearing • customer first language isst english • customer needs assistance to the gate • a form to fill out for contact tracing • boarding group that's after mint/mosaic • customer between the age of 2 and under 14 • customer ask to preboard to wipe down seats • ...

hospitality and tourism 2024-02-07

hospitality and tourism crossword puzzle
Across
  1. and maintenance
  2. satisfaction
  3. boss
  4. of adventure
Down
  1. of service
  2. and knowledgeable
  3. high hostess
  4. best day of your life

8 Clues: boss • of service • high hostess • satisfaction • of adventure • and maintenance • and knowledgeable • best day of your life

hospitality and tourism 2024-02-07

hospitality and tourism crossword puzzle
Across
  1. and maintenance
  2. satisfaction
  3. boss
  4. of adventure
Down
  1. of service
  2. and knowledgeable
  3. high hostess
  4. best day of your life

8 Clues: boss • of service • high hostess • satisfaction • of adventure • and maintenance • and knowledgeable • best day of your life

hospitality and tourism 2024-02-07

hospitality and tourism crossword puzzle
Across
  1. and maintenance
  2. satisfaction
  3. boss
  4. of adventure
Down
  1. of service
  2. and knowledgeable
  3. high hostess
  4. best day of your life

8 Clues: boss • of service • high hostess • satisfaction • of adventure • and maintenance • and knowledgeable • best day of your life

hospitality and tourism 2024-02-07

hospitality and tourism crossword puzzle
Across
  1. and maintenance
  2. satisfaction
  3. boss
  4. of adventure
Down
  1. of service
  2. and knowledgeable
  3. high hostess
  4. best day of your life

8 Clues: boss • of service • high hostess • satisfaction • of adventure • and maintenance • and knowledgeable • best day of your life

Relationship Care 2013-09-23

Relationship Care crossword puzzle
Across
  1. What the product, service or solution will do for the customer.
  2. A communication technique used to help transition naturally into recommending relevant and valuable messages/offers.
  3. One of the 3 key drivers used to positively impact metrics by answering questions knowledgeably and confidently, with clear, concise explanations, and achieving FCR.
  4. The biggest roadblock when delivering a difficult message.
  5. One of the 3 key drivers used to positively impact metrics by tailoring the conversation to be relevant to the merchant, and explaining how they can maximize their American Express relationship.
Down
  1. One of the 3 key drivers used to positively impact metrics by demonstrating a willingness to help, making the customer feel valued, and communicating effectively.
  2. Information relayed to the customer about benefits, services, or promotions.
  3. Any feature the customer sees as beneficial to them.
  4. Customer focused sales

9 Clues: Customer focused sales • Any feature the customer sees as beneficial to them. • The biggest roadblock when delivering a difficult message. • What the product, service or solution will do for the customer. • Information relayed to the customer about benefits, services, or promotions. • ...

Economics Puzzle 2021-01-13

Economics Puzzle crossword puzzle
Across
  1. Items that satisfy human needs.
  2. Exchange of goods.
  3. An individual who creates a new business.
  4. The work of helping a customer.
  5. Economic value based on a workers quality.
  6. Good or service bought from another country.
Down
  1. Good or service shipped to another country.
  2. When companies focus on one product they make the best instead of buying it.
  3. Tax to pay for imports and exports.
  4. To stop trade between a state/country.

10 Clues: Exchange of goods. • Items that satisfy human needs. • The work of helping a customer. • Tax to pay for imports and exports. • To stop trade between a state/country. • An individual who creates a new business. • Economic value based on a workers quality. • Good or service shipped to another country. • Good or service bought from another country. • ...

14. Translation of articles and speeches about innovations being carried out in the field of tourism. 2025-05-03

14. Translation of articles and speeches about innovations being carried out in the field of tourism. crossword puzzle
Across
  1. Simulated tourism experience via VR or online environments
  2. Long-term travel with minimal environmental impact
  3. Connected to digital technology or AI-driven tourism tools
  4. Aerial device used for filming travel destinations
  5. Digital service for booking or planning travel
Down
  1. Movement of tourists using innovative transport systems
  2. Person or app offering cultural and logistical information
  3. Document required for international travel
  4. Artificial Intelligence used in customer service and planning
  5. Prefix related to environmentally friendly travel practices

10 Clues: Document required for international travel • Digital service for booking or planning travel • Long-term travel with minimal environmental impact • Aerial device used for filming travel destinations • Movement of tourists using innovative transport systems • Person or app offering cultural and logistical information • ...

EEP Team Meeting 2025-02-12

EEP Team Meeting crossword puzzle
Across
  1. Multiple orders
  2. Electronic Health Record
  3. Customer
Down
  1. team building
  2. Quietly listening...
  3. Default < Me
  4. A charge for service

7 Clues: Customer • Default < Me • team building • Multiple orders • Quietly listening... • A charge for service • Electronic Health Record

Do you know ENOUGH about Salesforce? 2024-05-12

Do you know ENOUGH about Salesforce? crossword puzzle
Across
  1. Potential customers or contacts who have shown interest in a product or service.
  2. Software as a Service, a software distribution model where applications are hosted by a third-party provider.
  3. Fundamental component of Salesforce data model, representing a table or entity.
  4. A foundation that provides tools and services for developing and managing applications.
  5. The process of examining data to gain insights and make better decisions.
  6. Potential sales deals or revenue-generating possibilities.
  7. Refers to cloud computing, where services like Salesforce are hosted on remote servers accessed via the internet.
  8. Automated series of steps for completing a business process.
  9. Stands for Customer Relationship Management, a system for managing interactions with current and potential customers.
  10. Refers to the sales process, from lead generation to closing deals.
Down
  1. Tailoring software to fit specific business needs or preferences.
  2. Salesforce's marketplace for third-party applications that integrate with Salesforce.
  3. Connecting different systems or applications to work together seamlessly.
  4. A leading cloud-based CRM platform that helps businesses manage customer relationships and streamline processes.
  5. Using technology to perform tasks automatically, reducing manual effort.
  6. Salesforce's enterprise social networking and collaboration tool.
  7. Visual representations of data that provide insights into various aspects of business performance.
  8. Application Programming Interface, a set of protocols and tools for building software applications.
  9. Individual data entries within Salesforce objects.
  10. Salesforce's UI framework for developing dynamic web apps for mobile and desktop devices.

20 Clues: Individual data entries within Salesforce objects. • Potential sales deals or revenue-generating possibilities. • Automated series of steps for completing a business process. • Tailoring software to fit specific business needs or preferences. • Salesforce's enterprise social networking and collaboration tool. • ...

Marketing Madness 2023-06-18

Marketing Madness crossword puzzle
Across
  1. The technique of persuading customers to make immediate purchases
  2. ANALYTICS The process of tracking and evaluating marketing efforts to measure their effectiveness
  3. MARKETING A marketing approach that focuses on building and maintaining long-term customer relationships
  4. GENERATION The process of attracting, engaging, and converting potential customers
  5. The unique features and characteristics of a product or brand
  6. RESEARCH The analysis of consumer preferences, behaviors, and trends
  7. ANALYSIS The process of analyzing and interpreting data to make informed marketing decisions
  8. DESIGN The art and science of designing advertisements and promotional materials
  9. The communication between a company and its customers to promote products or services
  10. The process of promoting and selling products or services
  11. DEVELOPMENT The process of developing new products or modifying existing ones
Down
  1. The practice of giving away free products to customers to encourage future purchases
  2. MARKETING A type of marketing that uses digital technologies and channels
  3. The process of determining the value of a product or service
  4. A marketing tool that provides a concise overview of a product or service
  5. The process of dividing the market into distinct groups of consumers
  6. The pricing strategy that involves setting the price just below a whole number
  7. A marketing technique that aims to influence consumer behavior through psychological manipulation
  8. A measure of customer loyalty and satisfaction
  9. A marketing strategy that focuses on targeting a specific group of consumers
  10. The process of creating and maintaining a positive brand image
  11. A visual representation of data or information

22 Clues: A measure of customer loyalty and satisfaction • A visual representation of data or information • The process of promoting and selling products or services • The process of determining the value of a product or service • The unique features and characteristics of a product or brand • The process of creating and maintaining a positive brand image • ...

Lesson 6: Market Analysis 2024-03-14

Lesson 6: Market Analysis crossword puzzle
Across
  1. Social, political, economic, trends that could impact your business. Includes global and national factors.\
  2. Used to prove through ongoing market research and data analysis that your business idea is a business opportunity.
  3. limited number of individuals who are most likely to purchase a product or service
  4. Broad set of activities and functions that support development, marketing, and sale of products or services.
  5. Things you assume to be true about your business and what a customer wants
  6. organized way to gather and analyze information needed to make business decisions
  7. Process of guiding your business idea from inception to thorough development and introduction to the market.
Down
  1. a group of consumers or businesses within a particular market that have 1 or more things in common
  2. Business to business compares size, industry, and geographic location
  3. Group of potential customers for particular product or service
  4. Existing information previously gathered for a purpose other than the study at hand
  5. New information collected for a particular purpose
  6. selling products to everyone and all markets
  7. detailed description of the target market
  8. Business to consumer company and shows the customers change over time

15 Clues: detailed description of the target market • selling products to everyone and all markets • New information collected for a particular purpose • Group of potential customers for particular product or service • Business to business compares size, industry, and geographic location • Business to consumer company and shows the customers change over time • ...

Lesson 6: Market Analysis 2024-03-14

Lesson 6: Market Analysis crossword puzzle
Across
  1. Social, political, economic, trends that could impact your business. Includes global and national factors.\
  2. Used to prove through ongoing market research and data analysis that your business idea is a business opportunity.
  3. limited number of individuals who are most likely to purchase a product or service
  4. Broad set of activities and functions that support development, marketing, and sale of products or services.
  5. Things you assume to be true about your business and what a customer wants
  6. organized way to gather and analyze information needed to make business decisions
  7. Process of guiding your business idea from inception to thorough development and introduction to the market.
Down
  1. a group of consumers or businesses within a particular market that have 1 or more things in common
  2. Business to business compares size, industry, and geographic location
  3. Group of potential customers for particular product or service
  4. Existing information previously gathered for a purpose other than the study at hand
  5. New information collected for a particular purpose
  6. selling products to everyone and all markets
  7. detailed description of the target market
  8. Business to consumer company and shows the customers change over time

15 Clues: detailed description of the target market • selling products to everyone and all markets • New information collected for a particular purpose • Group of potential customers for particular product or service • Business to business compares size, industry, and geographic location • Business to consumer company and shows the customers change over time • ...

Premium Care Mobile Insurance 2013-02-17

Premium Care Mobile Insurance crossword puzzle
Across
  1. Which system do you use to apply Premium Care if the customer's service is in Legacy
  2. A customer will need to pay this if they put in a claim for their device
  3. Off Period A customer can exercise this right if they wish to cancel Premium Care
  4. Inusrance In additional to Premium Care Telstra provides this service for eligable customers
  5. Cover For all iPhone models, tablets and other specified Smart Phones
Down
  1. Customers who purchase Premium Care must pay a monthly
  2. Cover A re-occurring charge of $9.95 applies to customers that wish to have this service A

7 Clues: Customers who purchase Premium Care must pay a monthly • Cover For all iPhone models, tablets and other specified Smart Phones • A customer will need to pay this if they put in a claim for their device • Off Period A customer can exercise this right if they wish to cancel Premium Care • ...

Competition 2025-12-03

Competition crossword puzzle
Across
  1. Economic system where you can start any kind of business you want.
  2. This is what we want and it requires 5 conditions.
  3. A product or service that can be easily replaced.
  4. Economic system where the government controls the 4 factors.
  5. pricing fixing is impossible because of this.
  6. When there is only one seller
  7. Many buyers and many sellers.
  8. Airlines and phone carriers are examples of this.
  9. Ways companies compete with their products.
Down
  1. Things like healthcare and utilities are controlled by the government.
  2. Competition that is decided by customer service
  3. Heavily competitive industries, such as Fast Food.
  4. Inventory available
  5. Easily obtainable information.
  6. Easy to get into a market and easy to get out.
  7. When demand for a product exceeds the supply
  8. Economic system that has always operated the same way.
  9. Economic system that is associated to capitalism
  10. Products and services must be similar.

19 Clues: Inventory available • When there is only one seller • Many buyers and many sellers. • Easily obtainable information. • Products and services must be similar. • Ways companies compete with their products. • When demand for a product exceeds the supply • pricing fixing is impossible because of this. • Easy to get into a market and easy to get out. • ...

XFINITY MOBILE 2021-04-07

XFINITY MOBILE crossword puzzle
Across
  1. What will be the price of the 3rd line for a customer with 3 unlimited data lines on new 5G plan? $____
  2. Mexico and Canada ____ is available per line.
  3. Unlimited _____ talk and text.
  4. ____ :Customers can bring certain Apple iPhone, Samsung Galaxy and Note, Google Pixel and Apple Watch models from other wireless carriers to Xfinity Mobile.
  5. ___ ___ _____:Combine By the Gig and Unlimited data so everyone gets just what they need.
  6. Customers can choose between _____ data amounts.Available for single lines or shared across all by the gig lines in their account.
Down
  1. Xfinity Mobile is rated #1 in _____ satisfaction by the ACSI*.
  2. Customers must have xfinity _____ to be eligible. No mater if it's residential, IE, Postpaid, or pending order.
  3. If an Xfinity Mobile customer no longer maintains a subscription to postpaid Xfinity Internet, Voice or TV, they can continue their Xfinity Mobile service; however, each line would incur a $_____ monthly line access fee in addition to the customer’s other service charges.
  4. The ____ Generation plan allows customers access to 5G along with the savings and flexibility that Xfinity Mobile offers.
  5. No term ______ .
  6. Up to ___ lines per account with no phone lines or activation access fees for Xfinity Internet customers.
  7. Starting ____ 15th new unlimited pricing is coming to help customers save when they have more than 1 line of unlimited data! The more lines they add, the more they save!

13 Clues: No term ______ . • Unlimited _____ talk and text. • Mexico and Canada ____ is available per line. • Xfinity Mobile is rated #1 in _____ satisfaction by the ACSI*. • ___ ___ _____:Combine By the Gig and Unlimited data so everyone gets just what they need. • What will be the price of the 3rd line for a customer with 3 unlimited data lines on new 5G plan? $____ • ...

NEXT BEST ACTION (NBA) SKILLS LIST 2024-04-03

NEXT BEST ACTION (NBA) SKILLS LIST crossword puzzle
Across
  1. acquiring a mutual understanding of customer’s needs through paraphrasing
  2. accruing the customer’s commitment to a product/service by delivering personal value
  3. recognizing and prioritizing a suite of solutions to meet customer’s needs, plans and goals
  4. following through with customer commitments and sharing solutions that address their needs
  5. actively listening and responding to customer’s concerns and restating the needed value
  6. always making customer’s needs, goals and plans a priority
Down
  1. the ability to bring a customer experience back to neutral
  2. connecting with customers and engaging in meaningful two way conversations
  3. identify the customer(s) problems, impacts and root cause, then prioritize and provide solutions

9 Clues: the ability to bring a customer experience back to neutral • always making customer’s needs, goals and plans a priority • acquiring a mutual understanding of customer’s needs through paraphrasing • connecting with customers and engaging in meaningful two way conversations • accruing the customer’s commitment to a product/service by delivering personal value • ...

Horsepower 2025-06-04

Horsepower crossword puzzle
Across
  1. contract the customer purchased through the dealership to pay all or cover a portion of the cost.
  2. cost Sale price of bike plus any items paid for over the lease such as: service contracts, fees, taxes, ect
  3. cost reduction Down payment
  4. $1000 fee if customer wants to end lease early unless paying it off.
  5. Cost of Funds used to acquire bike from dealership
Down
  1. Amount to be paid at end of lease if customer wants to purchase the motorcycle.
  2. Depreciation + Rent Charge + Tax ( if applicable)
  3. amount paid at end of lease to return vehicle. \
  4. Length of the lease

9 Clues: Length of the lease • cost reduction Down payment • amount paid at end of lease to return vehicle. \ • Depreciation + Rent Charge + Tax ( if applicable) • Cost of Funds used to acquire bike from dealership • $1000 fee if customer wants to end lease early unless paying it off. • Amount to be paid at end of lease if customer wants to purchase the motorcycle. • ...

Text Relay 2015-02-03

Text Relay crossword puzzle
Across
  1. the main centre that takes text relay calls
  2. the number of people on a 18000 call when connected to the Emergency Authority
  3. a word that alerts the system help may be needed
  4. a call that has been received in the last 15 minutes
Down
  1. what message should be sent if a customer sends a non specific request
  2. the number of minutes we wait for a customer to respond
  3. the handover that must be given on all text relay calls
  4. to allow anyone to use the eSMS service they must first do this
  5. no textphone detected, handset down can be ....... without speech
  6. if a customer does not respond it is classed as what kind of call

10 Clues: the main centre that takes text relay calls • a word that alerts the system help may be needed • a call that has been received in the last 15 minutes • the number of minutes we wait for a customer to respond • the handover that must be given on all text relay calls • to allow anyone to use the eSMS service they must first do this • ...

Frontier - Day 2 Review 2016-02-01

Frontier - Day 2 Review crossword puzzle
Across
  1. True or False - Cold transfer means that you will speak with the supervisor/representative before transferring the customer.
  2. You can message your Team Leader via teleNetwork email, ____, and Spark message.
  3. _____ minutes is too long for a customer to be on hold.
  4. The _____ _____ is the tool that shows service problem and outages for ISPs.
  5. You lose points by being _____ or absent.
  6. Do you ask the customer for permission to place them on hold?
  7. Calls that are graded by your Team Leader, a member of the QA staff, or a mentor are called _____.
  8. Which calls do you need to take notes on?
  9. True or False - The 3 resolution paths are fix it, ticket it, and refer it.
  10. When should you take your notes? (During the call or at the end of the call?)
  11. This is the phone option you use when you need to sneeze or cough.
Down
  1. How many hours are you required to work for an hour unpaid lunch break?
  2. You can find more information about the teleNetwork point policy in the ____ ____
  3. This is the phone option that plays music. You use this when it is going to take a few minutes to do research or gather information for the customer.
  4. Attendance points - How many points will get you fired?
  5. True or False - Smoking is allowed on teleNetwork property.
  6. Your Team Leader just updated your file with your performance review. Where can you find this?
  7. The number of points you lose if you provide a doctor's note.
  8. How many weekend hours of availability are you required to submit per month?
  9. How many hours are you required to submit over your requested availability?
  10. If you are going to be late or absent you should contact your ____ ____
  11. How many hours are you required to work for a 15 minute break?
  12. You can reach a L2 via your team's chat room on _____.

23 Clues: You lose points by being _____ or absent. • Which calls do you need to take notes on? • You can reach a L2 via your team's chat room on _____. • _____ minutes is too long for a customer to be on hold. • Attendance points - How many points will get you fired? • True or False - Smoking is allowed on teleNetwork property. • ...

National Healthcare Quality Week 2018-10-22

National Healthcare Quality Week crossword puzzle
Across
  1. Passionate __ Service (core value)
  2. Transforming the health of the community, one ___ at a time
  3. Healthcare Effectiveness Data Information Set (Acronym)
  4. Medicaid Member Satisfaction Survey
  5. Appointment __ Survey
  6. 2018 Quality Goal: Ambetter __-Star Rating
  7. Who is responsible for Quality?
  8. Health Outcomes Survey
Down
  1. 2018 Quality Goal: Medicare __-Star Rating
  2. ___ Improvement Team (PIT)
  3. Quality __ Committee
  4. National Committee for Quality Assurance
  5. 2018 Quality Goal: __ NCQA Accreditation and 4-Star Rating
  6. ___ of Care Complaints
  7. QI executive partner
  8. ___ Adjustment

16 Clues: ___ Adjustment • Quality __ Committee • QI executive partner • Appointment __ Survey • ___ of Care Complaints • Health Outcomes Survey • ___ Improvement Team (PIT) • Who is responsible for Quality? • Passionate __ Service (core value) • Medicaid Member Satisfaction Survey • National Committee for Quality Assurance • 2018 Quality Goal: Medicare __-Star Rating • ...

BAT 2013-04-04

BAT crossword puzzle
Across
  1. locks must be switched out with another box when closed
  2. customers' signatures and identification must be recorded on the ____ and ___info within genesis
  3. when returning the box, ____ the room to ensure the customer has left nothing behind
  4. if info in genesis screen, contract, and access record doesn't match refer to
  5. request __ and compare name to box information on the service browser
Down
  1. accompany customer to ____ ____ and ensure nothing was left by previous customer
  2. the guard key should be secured in the vault
  3. should be maintained in a secure area, accessible to employeess only
  4. boxes are closed in host using what code or screen

9 Clues: the guard key should be secured in the vault • boxes are closed in host using what code or screen • locks must be switched out with another box when closed • should be maintained in a secure area, accessible to employeess only • request __ and compare name to box information on the service browser • ...

Honami Restaurant Vocab 2 2023-11-11

Honami Restaurant Vocab 2 crossword puzzle
Across
  1. bring your own beer/bottle
  2. the person who makes and serves drinks at a bar
  3. a domestic fowl
  4. food that is purchased at a restaurant and taken to be eaten elsewhere.
Down
  1. a person who helps the waitstaff by clearing tables and refilling drinks.
  2. the amount of money that a customer owes for the food and drinks they have consumed
  3. the food and drinks that a customer requests from the menu
  4. a meal where the food is laid out and customers serve themselves
  5. an optional extra payment that a customer gives to the waitstaff in appreciation for good service

9 Clues: a domestic fowl • bring your own beer/bottle • the person who makes and serves drinks at a bar • the food and drinks that a customer requests from the menu • a meal where the food is laid out and customers serve themselves • food that is purchased at a restaurant and taken to be eaten elsewhere. • ...

RiO Crossword 2022-07-20

RiO Crossword crossword puzzle
Across
  1. ITIL 4, the most recent edition, is called this approach. (8)
  2. A cause of one or more Incidents.(7)
  3. This ITIL 4 certifiction level demonstrates that the you have a clear understanding of how IT influences and directs business strategy. (6)
  4. This is defined as an unplanned interruption or reduction in quality of an IT service (a Service Interruption). (8)
  5. These are temporary solutions aimed at reducing or eliminating the impact of Known Errors (and thus Problems) for which a full resolution is not yet available. (10)
  6. This Service stage ensures that the new changes and modifications are efficiently incorporated in the service lifecycle without disrupting the other existing services or processes (10)
  7. This package consists of a single Unit or a structured set of units. (7)
Down
  1. This can be used to measure changes in Performance over the lifetime of an IT Service (8)
  2. This component of the ITIL 4 service value system is about directing and controlling the organization (10)
  3. ITIL framework is currently owned and managed by. (6)
  4. Someone who buys IT services (8)
  5. This service stage provides guidance on how to design, develop, and implement IT Service Management (8)

12 Clues: Someone who buys IT services (8) • A cause of one or more Incidents.(7) • ITIL framework is currently owned and managed by. (6) • ITIL 4, the most recent edition, is called this approach. (8) • This package consists of a single Unit or a structured set of units. (7) • This can be used to measure changes in Performance over the lifetime of an IT Service (8) • ...

2025 Housecall Pro Holiday Hullabaloo Crossword 2025-10-29

2025 Housecall Pro Holiday Hullabaloo Crossword crossword puzzle
Across
  1. Used to confirm job tasks
  2. A wet and wonderful trade
  3. Eye protection on the job
  4. Captures jobsite photos
  5. Short version of a tool name
  6. Powering up every home
  7. Frontline hero on jobs
  8. Final step after a completed job
  9. Potential new customer
  10. Bill sent to a customer
  11. How most Pros manage their day
  12. Reason for the hullabaloo
  13. Price quote before work begins
  14. Short for professional
  15. One who keeps coming back
  16. What brings everyone together
  17. Reward for Santa or a hard-working Pro
  18. Up-front money collected
  19. How jobs get assigned to techs
  20. Testing stage for new features
  21. Person managing schedules
  22. WRENCH Classic plumber’s tool
  23. Tool that helps write job descriptions
  24. Short for application
Down
  1. The family of Housecall Pro users
  2. What every Pro works with
  3. Who the Pros serve
  4. The behind-the-scenes crew
  5. Saves time by doing tasks automatically
  6. Industries we serve
  7. Big guy at the North Pole
  8. Where jobs get booked
  9. Drawing or marking on a photo
  10. Team that helps our Pros
  11. Catalog of services and prices
  12. Tiny winter wonder
  13. THE TRADES Movement celebrating skilled professionals
  14. Makes spaces shine
  15. Protects electrical circuits
  16. Locates support inside walls
  17. Our annual festive celebration
  18. Core unit of work in Housecall Pro
  19. How every great job gets done
  20. Greens and outdoor work
  21. Holiday helper
  22. Earned by great service
  23. TRACKING Feature to log tech hours
  24. The first word in our company name
  25. Customer feedback
  26. Keeps homes comfortable year-round

50 Clues: Holiday helper • Customer feedback • Who the Pros serve • Tiny winter wonder • Makes spaces shine • Industries we serve • Where jobs get booked • Short for application • Powering up every home • Frontline hero on jobs • Potential new customer • Short for professional • Captures jobsite photos • Bill sent to a customer • Greens and outdoor work • Earned by great service • Team that helps our Pros • ...

GO GO GO RENTALS 2015-06-01

GO GO GO RENTALS crossword puzzle
Across
  1. Is responsible for bookings and rental enquirers
  2. Is responsible for providing quality and timely service
  3. Unlimited kms, Free basic insurance and the best service in the country
  4. To have a country wide network of rental vehicle locations with a commitment to new technology, industry innovations and the going development of our people
  5. To try upgrade what the customer is buying
  6. To become the household name for car rental companies in New Zealand and beyond, by being dedicated to customer satisfaction, providing a superior product and delivering real value
Down
  1. Go together, Go harder, Go faster, Go the extra mile
  2. 22,923 satisfied customers on Facebook
  3. To make it real, Take ownership, Keep it simple are some of this companies what?
  4. The amount you pay if you are involved in an accident

10 Clues: 22,923 satisfied customers on Facebook • To try upgrade what the customer is buying • Is responsible for bookings and rental enquirers • Go together, Go harder, Go faster, Go the extra mile • The amount you pay if you are involved in an accident • Is responsible for providing quality and timely service • ...

Marketing vocabulary 2023-10-11

Marketing vocabulary crossword puzzle
Across
  1. the amount of money for which something is sold. (n.)
  2. the group of people that a company wants to sell its products or services to. (n.)
  3. a person who buys goods or a service. (n.)
  4. an amount of money that you gain when you are paid more for something than it cost you to make, get, or do it. (n.)
  5. the act of taking goods, to people's houses or places of work. (n.)
Down
  1. to buy something. (v.)
  2. an item or service designed to fulfill a specific consumer need or desire. (n.)
  3. costing a lot of money. (adj)
  4. something that a company says it will give you or do for you. (n.)
  5. a customer can have a good or a bad one depending on how well things went. (n.)

10 Clues: to buy something. (v.) • costing a lot of money. (adj) • a person who buys goods or a service. (n.) • the amount of money for which something is sold. (n.) • something that a company says it will give you or do for you. (n.) • the act of taking goods, to people's houses or places of work. (n.) • ...

My Aunt 2023-11-13

My Aunt crossword puzzle
Across
  1. using your mind to make something
  2. buyer of goods
  3. way to express creativity
  4. the answer to a problem
  5. name of the interviewee
  6. business organization with lots of workers
  7. something that tests your skills
  8. assistance given to clients, given by professionals
Down
  1. strong emotion for something/someone you care for
  2. shipping company
  3. convince/sell someone to make a choice
  4. talking to others
  5. a thought or concept from your mind
  6. the act of selling goods
  7. people doing group work
  8. employment activity

16 Clues: buyer of goods • shipping company • talking to others • employment activity • the answer to a problem • name of the interviewee • people doing group work • the act of selling goods • way to express creativity • something that tests your skills • using your mind to make something • a thought or concept from your mind • convince/sell someone to make a choice • ...

Matco Training 2025-10-01

Matco Training crossword puzzle
Across
  1. Annual Tool Show
  2. Tot and promote holder
  3. List of calls guide
  4. Our Drag race team head
  5. Bi weekly book
  6. Things on sale new items
  7. Truck Payment
  8. Every six weeks in Denver
Down
  1. Things we send out to be fixed, at a cost.
  2. Gets people out to the truck
  3. People to sell to
  4. Matco Data Business System
  5. Shop Owners Account
  6. Items covered by matco to be fixed
  7. Fuel to drive up business
  8. Purchas Service Account

16 Clues: Truck Payment • Bi weekly book • Annual Tool Show • People to sell to • List of calls guide • Shop Owners Account • Tot and promote holder • Our Drag race team head • Purchas Service Account • Things on sale new items • Fuel to drive up business • Every six weeks in Denver • Matco Data Business System • Gets people out to the truck • Items covered by matco to be fixed • ...

CALL CENTER 2025-04-10

CALL CENTER crossword puzzle
Across
  1. A ____________is a business unit or department that handles a large volume of incoming and outgoing phone calls, primarily for customer service, sales, or technical support.
  2. a call center _________ role is to respond to customer inquiries, providing solutions, and ensuring a positive customer experience, often through phone calls, emails, or other mediums.
  3. Effective ___________ involves clearly conveying information and ideas, while also actively listening and understanding the perspectives of others, fostering strong relationships and avoiding misunderstandings.
  4. ___________listening means fully concentrating on what someone is saying, understanding their message, responding thoughtfully, and retaining the information for later, rather than just passively hearing the words.
  5. An __________ call center makes outgoing calls to customers, clients, or prospects, focusing on sales, proactive customer engagement.
Down
  1. to __________is to make the sales process easier, smoother, and more likely to lead to a successful outcome.
  2. _________ customers are individuals or organizations with the capacity and interest to purchase a product or service, but who haven't yet made a purchase.
  3. the capacity to withstand or to recover quickly from difficulties.
  4. the ability to understand and share the feelings of another.
  5. customers are those who have previously purchased from a business, representing a valuable asset for generating repeat business and driving long-term growth through loyalty and familiarity.

10 Clues: the ability to understand and share the feelings of another. • the capacity to withstand or to recover quickly from difficulties. • to __________is to make the sales process easier, smoother, and more likely to lead to a successful outcome. • ...

Lab Week 2020 2020-08-02

Lab Week 2020 crossword puzzle
Across
  1. This process happens at the front desk
  2. All three of these must match before your draw or label a patient sample
  3. Not a venipuncture, but a ________ puncture
  4. Occurs once a year and is a time for celebrating our profession!
  5. Acronym which represents communication guidelines for excellent customer service
  6. Classification of error which occurs prior to specimen testing
  7. First step in AIDET
  8. Third step in AIDET
  9. Fifth step in AIDET
  10. Excellent customer service will increase this
  11. Most commonly used PPE now
  12. Second step in AIDET
  13. Standard Operating Procedure (abbrev.)
Down
  1. Most commonly used PPE prior to the pandemic
  2. Sometimes used on difficult veins
  3. Fourth Step in AIDET
  4. Name of our Laboratory Information System
  5. Best SMF Lab PSC area!
  6. Often confused with "Dracula"
  7. Too much vaccum on a small vein can cause this
  8. Done annually to ensure proficiency
  9. Accrediting agency for all clinical laboratories (abbrev.)
  10. Tube color which contains the additive EDTA
  11. This happens when the wrong tube is drawn
  12. Safety tool for the month of August
  13. Used on the arm to impede blood flow
  14. Critical piece of equipment found in every lab
  15. This can happen due to probing during a blood draw
  16. The process by which blood clots
  17. First thing you should always do when greeting patients
  18. This can form when the tube or syringe is taking too long fill

31 Clues: First step in AIDET • Third step in AIDET • Fifth step in AIDET • Fourth Step in AIDET • Second step in AIDET • Best SMF Lab PSC area! • Most commonly used PPE now • Often confused with "Dracula" • The process by which blood clots • Sometimes used on difficult veins • Done annually to ensure proficiency • Safety tool for the month of August • Used on the arm to impede blood flow • ...

Marketing 2016-08-29

Marketing crossword puzzle
Across
  1. strengths, weaknesses, opportunities, and threats
  2. Profiles It lists information about the target market
  3. Segmentation Businesses look for ways to sell tier products to different consumers who may be potential customers
  4. Utility It involves communication with the consumer
  5. Selling provides customers with the goods and services they want
  6. tangible items
  7. Market includes all businesses that buy products for use in their operations
  8. Utility The exchange of a product for money
  9. Management how to get goods into the customer hands
  10. of Marketing economy affected standard of living
  11. and Improved Products Marketing generates competition
  12. Benefits of Marketing improved products
Down
  1. relationship management finding and keeping costumers happy
  2. Markets The group that is identified for a specific marketing program
  3. inform, persuade, or remind current and potential customers about a business's products or services
  4. Prices Marketing activities increase demand, and this helps to lower prices
  5. Concept the idea that a business should strive to satisfy customers needs and wants
  6. Management obtaining, developing, maintaining, and improvising a product
  7. Utility It is having a product or service available at a certain time of year or a convenient time of the day
  8. Utility involves changing raw materials into usable goods or putting parts together to make them more useful
  9. intangible items
  10. Utility involves having a product where customers can buy it
  11. Market consists of consumers who purchase goods and services for personal use
  12. Share its percentage of total sales volume generated by all companies that compete in a given market
  13. how much to charge for goods and services

25 Clues: tangible items • intangible items • Benefits of Marketing improved products • how much to charge for goods and services • Utility The exchange of a product for money • of Marketing economy affected standard of living • strengths, weaknesses, opportunities, and threats • Utility It involves communication with the consumer • ...

Marketing 2016-08-29

Marketing crossword puzzle
Across
  1. Selling provides customers with the goods and services they want
  2. Utility involves changing raw materials into usable goods or putting parts together to make them more useful
  3. Benefits of Marketing improved products
  4. Concept the idea that a business should strive to satisfy customers needs and wants
  5. strengths, weaknesses, opportunities, and threats
  6. Share its percentage of total sales volume generated by all companies that compete in a given market
  7. Management obtaining, developing, maintaining, and improvising a product
  8. of Marketing economy affected standard of living
  9. Prices Marketing activities increase demand, and this helps to lower prices
  10. Utility It is having a product or service available at a certain time of year or a convenient time of the day
  11. Management how to get goods into the customer hands
  12. inform, persuade, or remind current and potential customers about a business's products or services
  13. and Improved Products Marketing generates competition
Down
  1. intangible items
  2. tangible items
  3. how much to charge for goods and services
  4. Market includes all businesses that buy products for use in their operations
  5. relationship management finding and keeping costumers happy
  6. Utility The exchange of a product for money
  7. Markets The group that is identified for a specific marketing program
  8. Utility It involves communication with the consumer
  9. Profiles It lists information about the target market
  10. Market consists of consumers who purchase goods and services for personal use
  11. Utility involves having a product where customers can buy it

24 Clues: tangible items • intangible items • Benefits of Marketing improved products • how much to charge for goods and services • Utility The exchange of a product for money • of Marketing economy affected standard of living • strengths, weaknesses, opportunities, and threats • Utility It involves communication with the consumer • ...