customer service Crossword Puzzles
Ms. Katy Loves to Puzzle 2022-03-09
Across
- Unfortunate movie choice
- Hard to make, but worth it
- Katy & Noah love to drink
- As hot as he is flaky
- La Katy Cumpleañera destination
- David & Brian love
- Top notch customer service training
- La Katy Comprometida festejera pregame
Down
- David & Katy visit in Colorado
- DK & KN honeymoon dreams
- An office we hate
- Old group name
- An elaborate self-titled celebration
- Doggie name inspo
- Cute lil rescue
- UNESCO site in Katy’s former home
16 Clues: Old group name • Cute lil rescue • An office we hate • Doggie name inspo • David & Brian love • As hot as he is flaky • DK & KN honeymoon dreams • Unfortunate movie choice • Katy & Noah love to drink • Hard to make, but worth it • David & Katy visit in Colorado • La Katy Cumpleañera destination • UNESCO site in Katy’s former home • Top notch customer service training • ...
Kro'ssword 2025-01-20
Across
- Department where you can find flower at Kroger
- Kroger's flagship natural & organic brand
- Traditional vegetable carved into lanterns
- Number of states having Ocado Customer Fulfillment Centres for Kroger
- Kroger's fuel rewards program saves you money on this
- Tree commonly decorated during Christmas
Down
- Largest Kroger Store in terms of area is in which US county
- Kroger Offers which type of rewards based card for customers
- Kroger's online grocery delivery service
- Jewish festival involving a story with armadillo
- Kroger partners with this service for meal-kit solution
- Turkey is associated with which festival
12 Clues: Kroger's online grocery delivery service • Turkey is associated with which festival • Tree commonly decorated during Christmas • Kroger's flagship natural & organic brand • Traditional vegetable carved into lanterns • Department where you can find flower at Kroger • Jewish festival involving a story with armadillo • ...
Christmas 2025-01-21
Across
- Tree commonly decorated during Christmas
- Largest Kroger Store in terms of area is in which US county
- Jewish festival involving a story with armadillo
- Turkey is associated with which festival
- Kroger's online grocery delivery service
Down
- Kroger's flagship natural & organic brand
- Kroger partners with this service for meal-kit solution
- Kroger Offers which type of rewards based card for customers
- Traditional vegetable carved into lanterns
- Number of states having Ocado Customer Fulfillment Centres for Kroger
- Department where you can find flower at Kroger
- Kroger's fuel rewards program saves you money on this
12 Clues: Tree commonly decorated during Christmas • Turkey is associated with which festival • Kroger's online grocery delivery service • Kroger's flagship natural & organic brand • Traditional vegetable carved into lanterns • Department where you can find flower at Kroger • Jewish festival involving a story with armadillo • Kroger's fuel rewards program saves you money on this • ...
TRANSACTION 2025-02-25
Across
- A charge applied for using a service.
- A financial exchange involving money.
- The amount of money available in an account.
- Borrowed money that must be repaid with interest.
- A sum of money paid for a good or service.
Down
- An act of taking money out of an account.
- A sum of money placed into an account.
- Money returned to a customer for a product or service issue.
- A document that lists goods or services provided along with the total cost.
- A written or electronic proof of a transaction.
10 Clues: A charge applied for using a service. • A financial exchange involving money. • A sum of money placed into an account. • An act of taking money out of an account. • A sum of money paid for a good or service. • The amount of money available in an account. • A written or electronic proof of a transaction. • Borrowed money that must be repaid with interest. • ...
TRANSACTION 2025-02-25
Across
- Money returned to a customer for a product or service issue.
- The amount of money available in an account.
- An act of taking money out of an account.
- A written or electronic proof of a transaction.
- A sum of money paid for a good or service.
Down
- Borrowed money that must be repaid with interest.
- A financial exchange involving money.
- A charge applied for using a service.
- A document that lists goods or services provided along with the total cost.
- A sum of money placed into an account.
10 Clues: A financial exchange involving money. • A charge applied for using a service. • A sum of money placed into an account. • An act of taking money out of an account. • A sum of money paid for a good or service. • The amount of money available in an account. • A written or electronic proof of a transaction. • Borrowed money that must be repaid with interest. • ...
UDW Crossword Series Prototype 2019-02-25
Across
- It is a nine-digit number issued by the Social Security Administration to all citizens and non-citizens who have permission to work in the United States.
- It is the business name of customer organization.
- It identifies the Market Number assigned to a customer.
- It is a federally assigned number that identifies and categorizes a company by the type of business or industry in which they are active.
- Projected number of eligible employees for a dual tier plan.
- Projected number of eligible employees employed by the employer group.
- , It represents region specific market segment assignments.
Down
- It is the unique identifier for any individual or group of individuals that is of interest to the enterprise.
- It is the legal name of this customer as recorded in customer managing application.
- It is a unique nine-digit number assigned by the Internal Revenue Service (IRS) to business entities operating in the United States for the purposes of identification.
- It is a six digit code developed jointly by the United States and Canada and Mexico to classify business establishments for the purpose of collecting and analyzing and publishing statistical data related to the U.S business economy.
- It indicates which system the customer is billed out of.
- It is the identifier that supports row level security classification.
13 Clues: It is the business name of customer organization. • It indicates which system the customer is billed out of. • It identifies the Market Number assigned to a customer. • , It represents region specific market segment assignments. • Projected number of eligible employees for a dual tier plan. • It is the identifier that supports row level security classification. • ...
Px#4 2020-07-21
Across
- this results in social capital (what happens between people)
- Remove this from processes
- Visualising the gap between the Customers' moments of magic and moments of misery
- cycle time ÷ lead time = %VA
- process mapping's main purpose
- this provides insights to voice of the process
- customer service starts where customer ….. failed
- rhythm of the process, ie pace at which customers send requests
- Graphical tool used for comparing data sets (indicating predictability)
Down
- a visual tool to support the implementation of PULL (to do, doing, done)
- rewarding people through focusing on …., mastery and autonomy (Daniel Pink)
- spaghetti diagram
- Flow principle to treat customers first in the queue first
- go to the place where it actually happens and ask why
- midpoint in sorted data
- value add is …. fit, form or function
- deviation or spread in a process
- its all about instant gratification (ABC/BOC)
- Flow principle to perform work in parallel
- waiting, inventory, motion, etc
20 Clues: spaghetti diagram • midpoint in sorted data • Remove this from processes • cycle time ÷ lead time = %VA • process mapping's main purpose • waiting, inventory, motion, etc • deviation or spread in a process • value add is …. fit, form or function • Flow principle to perform work in parallel • its all about instant gratification (ABC/BOC) • ...
Marketing Crossword 2015-10-06
Across
- A place to store customer and market information
- Aspects of a human population
- Gathering existing information on a sector
- A plan by which the company hopes to create customer value and get profits
- Putting a good close to competitors own product
- Actors close to the company that affect its ability to serve its customers
- Multiple internal sectors that carries out profit constructing activities to help a firm's proucts
- Analysis that evaluates strengths for the company
- A small section used to represent everyone
Down
- Gathering brand new information
- An unfulfilled desire
- Larger societal forces that affect a certain smaller market
- Research that fully portray things in the business
- Most effective method of technology
- A good standing out from the other competitors
- Entering a brand new field to create a new product
- A feeling of necessity
- Sacrificing a good/service to receive one
- A group that impacts on a firm's ability to complete their goals
- Research that is to test conclusions about cause and effect relationships.
20 Clues: An unfulfilled desire • A feeling of necessity • Aspects of a human population • Gathering brand new information • Most effective method of technology • Sacrificing a good/service to receive one • Gathering existing information on a sector • A small section used to represent everyone • A good standing out from the other competitors • ...
Resources and Support 2025-09-07
Across
- Tool trained on CoPilot to help you quicker
- One pillar; we strive to provide great uptime
- One pillar; example includes increased speeds
- An email tool for Rep 2s and above
- One pillar; exemplified with timely updates on service issues
- Tool to show who is attached to what number.
- Path to help out our customers step-by-step
- Of which there are four pillars.
- This is a CoPilot Advocate
- One pillar; through empathy, ownership, and understanding we can deliver this
- Training for having hard conversations
Down
- One stop shop to helping out our customers
- These are the TV channel apps offered
- Process to show ownership for customer experiences
- Tool to submit Troubleshooter feedback
- Project to grow those that support AAL
- The process to change customer accounts
- Videos created by facilitators and peers
- Sent out twice daily by the Leads
- Call type we mostly handle, a masterclass was made for myths
- Our knowledge database
- Farewell! This used to be our secondary biller
22 Clues: Our knowledge database • This is a CoPilot Advocate • Of which there are four pillars. • Sent out twice daily by the Leads • An email tool for Rep 2s and above • These are the TV channel apps offered • Tool to submit Troubleshooter feedback • Project to grow those that support AAL • Training for having hard conversations • The process to change customer accounts • ...
Customer Obsession Day! 2024-03-08
6 Clues: JP Morgan • Customer _____ Day! • polite and respectful • how many values does chase have? • houstons theme for customer obsession • service,heart,curiosity,courage, and?
East York CI Month Cross Word 2014-10-09
Across
- The worth or usefulness for something
- Facts and statistics collected together for references or analysis
- an ongoing effort to improve products, services or processes.
- A leader of a project
- A person who receives the product or service of a process.
- The white rose city
Down
- A creative method to generate ideas
- The degree of excellence in a product or service
- A Japanese word that means continuous improvement
- Work in process
- A systematic approach to organization and cleanliness
- The raw materials, work-in-process and finished goods
- Work done to correct defects
- The ratio of measured total outputs over measured total inputs
- A group of people that work together to achieve a goal
15 Clues: Work in process • The white rose city • A leader of a project • Work done to correct defects • A creative method to generate ideas • The worth or usefulness for something • The degree of excellence in a product or service • A Japanese word that means continuous improvement • A systematic approach to organization and cleanliness • ...
Kro'ssword 2025-01-20
Across
- Tree commonly decorated during Christmas
- Largest Kroger Store in terms of area is in which US county
- Jewish festival involving a story with armadillo
- Turkey is associated with which festival
- Kroger's online grocery delivery service
Down
- Kroger's flagship natural & organic brand
- Kroger partners with this service for meal-kit solution
- Kroger Offers which type of rewards based card for customers
- Traditional vegetable carved into lanterns
- Number of states having Ocado Customer Fulfillment Centres for Kroger
- Department where you can find flower at Kroger
- Kroger's fuel rewards program saves you money on this
12 Clues: Tree commonly decorated during Christmas • Turkey is associated with which festival • Kroger's online grocery delivery service • Kroger's flagship natural & organic brand • Traditional vegetable carved into lanterns • Department where you can find flower at Kroger • Jewish festival involving a story with armadillo • Kroger's fuel rewards program saves you money on this • ...
Mattress Firm 2022-05-20
Across
- Service, This is includes contactless delivery, meaning we won't enter the home.
- The amount of box springs that are required by a Cal King.
- Service, this includes set up of adjustable bases and furniture purchased from mattress from
- How many types of mattresses are there?
- How many way can a customer buy a mattress?
Down
- a Comfort Type.
- Innerspring, It consist of The Covering Layer, The Foam Layer, & then the springs.
- Service, This includes haul offs.
- Sales, This is excluded in the 120 Night Sleep Trial Website Policy.
- Foam, This mattress has no foam
10 Clues: a Comfort Type. • Foam, This mattress has no foam • Service, This includes haul offs. • How many types of mattresses are there? • How many way can a customer buy a mattress? • The amount of box springs that are required by a Cal King. • Sales, This is excluded in the 120 Night Sleep Trial Website Policy. • ...
SPARK BUSINESS CHECKING 2015-10-07
Across
- SPARK UNLIMITED CHECKING CUSTOMER WILL HAVE REVENUE BETWEEN 2 & 10 ____
- THIS SPARK ACCOUNT IS FOR CUSTOMERS WHO CANNOT EARN INTEREST OR REWARDS
- SPARK INTEREST MONTLY SERVICE FEE
- FIRST 100 TRANSACTION ON A SPARK BASIC IS HOW MUCH?
- HOW MANY CHECKING ACCOUNTS ARE AVAILABLE FOR SPARK BUSINESS?
- MONTHLY SERVICE FEE FOR SPARK BUSINESS UNLIMITED
- NUMBER OF FREE DOMESTIC WIRES FOR SPARK CASHBACK
- THERE ARE OVER 1500 OF THESE IN THE FOOTPRINT
- SPARK CASHBACK WILL BE CHARGE .50 FOR EVERY ___/CREDIT OVER 100
Down
- THREE WAYS TO ACCESS SPARK UNLIMITED ONLINE, MOBILE, AND BUSINESS BANKING __-.
- SPARK BASIC CAN ONLY BE ACCESSED BY BUSINESS BANKING HOTLINE &__?
- THIS WILL HAPPEN TO A SPARK UNLIMITED ACCOUNT IF ABOVE 40K IN CASH DEPSIT 3X IN 12MONTHS
- MINIMUM BALANCE TO WAIVE FEE FOR SPARK BASIC? _____THOUSAND
- SPARK BASIC AND CASHBACK MONTLY SERVICE FEE
- FOUR SPARK ACCOUNTS ARE SPARK BASIC, CASHBACK,UNLIMITED, AND ___
- FIRST TEN____ CASH DEPOSITED IS FREE FOR SPARK INTEREST
- NUMBER OF FREE DOMESTIC WIRES FOR SPARK UNLIMITED
17 Clues: SPARK INTEREST MONTLY SERVICE FEE • SPARK BASIC AND CASHBACK MONTLY SERVICE FEE • THERE ARE OVER 1500 OF THESE IN THE FOOTPRINT • MONTHLY SERVICE FEE FOR SPARK BUSINESS UNLIMITED • NUMBER OF FREE DOMESTIC WIRES FOR SPARK CASHBACK • NUMBER OF FREE DOMESTIC WIRES FOR SPARK UNLIMITED • FIRST 100 TRANSACTION ON A SPARK BASIC IS HOW MUCH? • ...
Patron-Centred Service Crossword 2023-09-06
Across
- Learning platform where you can find Part 1 PCS training video
- Agreeing to every request may be a sign that these need work
- Patrons might get confused if you use this while talking to them
- Paradox that rewards good problem-solving
- Provide a patron with alternatives when you can’t say yes to their request
- These could be financial, physical, structural or systemic
- the practice of looking after your own needs
- Applying expectations and polices in response to individual needs
- ________ control - Giving information to help a patron feel agency
Down
- What makes the dream work
- The Patron-Centred Service Team’s out-of-this-world Q&A service
- A follow-up conversation after a tough interaction
- Sounds like a trio of insects, but actually is an approach to managing patrons’ expectations
- Aretha Franklin wants just a little bit
- ______ Language; non-verbal communication
- This technique can bring someone down from tense emotional heights
- Vegetarian ingredient in the recipe for good customer service
17 Clues: What makes the dream work • Aretha Franklin wants just a little bit • ______ Language; non-verbal communication • Paradox that rewards good problem-solving • the practice of looking after your own needs • A follow-up conversation after a tough interaction • These could be financial, physical, structural or systemic • ...
Travel Review 2014-01-01
Across
- What kind of question should you ask when identifying needs and preferences?
- Type of travler who would want a hotel with a work desk, internet access, meeting room, or room service.
- Professional travel agent association designed to promote professionalism and education.
- A hotel reservation that is held with a credit card, and the card is only charged if the customer is a no-show.
- What's in it for me
- This class of service has the highest fares and has the best amenities.
- The most expensive type of room with an unobstructed frontal view of the ocean.
- The proper word to represent the letter D via the militart phonetic alphabet.
- A car rental that is 5-7 days.
Down
- A U.S. citizen needs this to travel internationally.
- Sell what's available today.
- This desk or employee in a hotel handles personal requests for guests such as dry-cleaning or helping them set up arrangements such as site-seeing tours or transportation.
- The vehicles a car rental compnay has available for customer rental.
- The Security code can be found on the _______ of the American Express Card.
14 Clues: What's in it for me • Sell what's available today. • A car rental that is 5-7 days. • A U.S. citizen needs this to travel internationally. • The vehicles a car rental compnay has available for customer rental. • This class of service has the highest fares and has the best amenities. • The Security code can be found on the _______ of the American Express Card. • ...
BUSINESS FINANCIAL 2023-11-10
Across
- the needs of customer to buy the product
- when liabilities (debts) exceed assets
- financial gain
- money or value is exchanged for the ownership of a good or a service
- responsible a debt or financial obligation
- buy or consumer
Down
- needed to start a business
- with value and expected to provide future benefits
- business has more expenses than earnings
- value or amount that is put to a product or service
10 Clues: financial gain • buy or consumer • needed to start a business • when liabilities (debts) exceed assets • the needs of customer to buy the product • business has more expenses than earnings • responsible a debt or financial obligation • with value and expected to provide future benefits • value or amount that is put to a product or service • ...
Group 1 2022-03-09
Across
- Demand deposit account; an account such as a checking or savings that a customer is able to deposit and withdraw funds from freely. We service these accounts in core service.
- always being sure to thank the customer for banking with or being a part of PNC.
- PNC's Google where you can find information and "how to" on various aspects of the job.
- Being able to take ownership of the call, asking probing questions, and finding the root cause of the customer's issue while working toward a resolution.
- transferring a call to a different department by first introducing yourself the agent taking over the call and giving an overview of the situation before connecting.
Down
- Being sure to pay attention while customers speak, possibly taking notes of important pieces of information to prevent the customer from having to repeat themselves.
- Verifying your customer for security purposes by OTP, KBP, or through traditional means
- Showing genuine concern and care for your customers as well as the issue or inquiry they are calling about.
- Working to calm down an upset caller by taking ownership and avoiding having to transfer the call to a supervisor.
9 Clues: always being sure to thank the customer for banking with or being a part of PNC. • Verifying your customer for security purposes by OTP, KBP, or through traditional means • PNC's Google where you can find information and "how to" on various aspects of the job. • ...
udw saple 2019-02-25
Across
- It is a unique nine-digit number assigned by the Internal Revenue Service (IRS) to business entities operating in the United States for the purposes of identification.
- It represents region specific market segment assignments.
- It is a federally assigned number that identifies and categorizes a company by the type of business or industry in which they are active.
- Projected number of eligible employees employed by the employer group.
- It is a six digit code developed jointly by the United States and Canada and Mexico to classify business establishments for the purpose of collecting and analyzing and publishing statistical data related to the U.S business economy.
- It is the unique identifier for any individual or group of individuals that is of interest to the enterprise.
- It is a nine-digit number issued by the Social Security Administration to all citizens and non-citizens who have permission to work in the United States.
Down
- Projected number of eligible employees for a dual tier plan.
- It indicates which system the customer is billed out of.
- It identifies the Market Number assigned to a customer.
- It is the business name of customer organization.
- It is the identifier that supports row level security classification.
- It is the legal name of this customer as recorded in customer managing application.
13 Clues: It is the business name of customer organization. • It indicates which system the customer is billed out of. • It identifies the Market Number assigned to a customer. • It represents region specific market segment assignments. • Projected number of eligible employees for a dual tier plan. • It is the identifier that supports row level security classification. • ...
8120 Marketing Module 01 Vocabulary 2024-09-05
Across
- Marketing _______: The competitive, economic, political, legal and regulatory, technological, and sociocultural forces that surround the customer and affect the marketing mix
- A customer’s subjective assessment of benefits relative to costs in determining the worth of a product
- A good, a service, or an idea
- An offering of either goods or services in exchange for a product
- transfer of goods, services, or ideas in return for something of value
- aggressive sales techniques and belief that high sales result in high profits
- The process of creating, distributing, promoting, and pricing goods, services, and ideas to facilitate satisfying exchange relationships with customers and to develop and maintain favorable relationships with stakeholders in a dynamic environment
- internal capabilities of the firm
- Physical entities that you can touch
- satisfying customer needs and wants while meeting objectives
Down
- personal selling, offering deals, and publicity
- Marketing ______ Four marketing activities—product, place, promotion, and pricing
- A concept, a philosophy, an image, or an issue
- The application of human and mechanical efforts to people or objects to provide intangible benefits to customers
- involves creating or modifying brand names and packaging
- _________ marketing: Establishing long-term, mutually satisfying buyer-seller relationships
- anything a buyer must give up to obtain the benefits the product provides, including cost, time, effort, and risk
- satisfying customer needs and wants while enhancing individual and the well-being of the community
- Constituents who have a “stake,” or claim, in some aspect of a company’s products, operations, markets, industry, and outcomes
- The purchasers of organizations’ products; the focal point of all marketing activities
- _____market, A specific group of customers on whom an organization focuses its marketing efforts
- Marketing ______ A managerial philosophy that an organization should try to satisfy customers’ needs through a coordinated set of activities that also allows the organization to achieve its goals
22 Clues: A good, a service, or an idea • internal capabilities of the firm • Physical entities that you can touch • A concept, a philosophy, an image, or an issue • personal selling, offering deals, and publicity • involves creating or modifying brand names and packaging • satisfying customer needs and wants while meeting objectives • ...
Table service 2016-09-18
7 Clues: A tray • Service for food • Service for beverages • Customers eat with these • First thing you give a customer • Where you write the customers' order • something you should, avoid carrying on a tray
H&T Unit 1 Vocabulary 2023-10-27
Across
- one that flows from start to finish with no interruptions or challenges for the customer
- the business or employees who welcomes a guest
- a product offered (a hotel room, a meal, etc.) that is only for the guest’s consumption (use) and not their ownership
- the renting of a place to stay for a short period of time
- responsibilities that are outsourced to another company
Down
- the management of conventions, exhibitions and other large scale events
- the act of traveling to another country for medical care
- travel for purposes such as leisure, business, or other reasons
- the inability of a business to be moved
- providing guests with amusement or enjoyment
- a written document that outlines procedures that should take place in the event of an emergency
- a process of steps that are taken to address customer complaints
- a business sector that includes restaurants and hotels, casinos and cruises, amusement parks, etc.
- receiving guests in a way that is friendly and welcoming
- work done that benefits others
- someone who receives a benefit from someone else’s service
- four stages that hotel guests go through from the time that they book their stay until the time they leave
- businesses that are similar or dependent on one another
- when a business has only so many products to sell each day, and these products cannot be warehoused for future
19 Clues: work done that benefits others • the inability of a business to be moved • providing guests with amusement or enjoyment • the business or employees who welcomes a guest • businesses that are similar or dependent on one another • responsibilities that are outsourced to another company • the act of traveling to another country for medical care • ...
Vocabulary, UNIT 1 2023-11-01
Across
- the business or employees who welcomes a guest
- someone who receives a benefit from someone else’s service
- one that flows from start to finish with no interruptions or challenges for the customer
- the management of conventions, exhibitions and other large scale events
- travel for purposes such as leisure, business, or other reasons
- receiving guests in a way that is friendly and welcoming
- responsibilities that are outsourced to another company
- the inability of a business to be moved
- the renting of a place to stay for a short period of time
- a written document that outlines procedures that should take place in the event of an emergency
Down
- businesses that are similar or dependent on one another
- a business sector that includes restaurants and hotels, casinos and cruises, amusement parks, etc.
- a product offered (a hotel room, a meal, etc.) that is only for the guest’s consumption (use) and not their ownership
- a process of steps that are taken to address customer complaints
- work done that benefits others
- when a business has only so many products to sell each day, and these products cannot be warehoused for future
- the act of traveling to another country for medical care
- providing guests with amusement or enjoyment
- four stages that hotel guests go through from the time that they book their stay until the time they leave
19 Clues: work done that benefits others • the inability of a business to be moved • providing guests with amusement or enjoyment • the business or employees who welcomes a guest • businesses that are similar or dependent on one another • responsibilities that are outsourced to another company • the act of traveling to another country for medical care • ...
Product Pricing Strategies 2025-01-06
Across
- Plus Pricing Adding a fixed margin to the production cost.
- Per Use Charging customers based on the amount they use the product or service.
- Leader Pricing Selling a product at a loss to attract customers to other profitable products.
- Pricing Adjusting prices based on the location of the customer.
- What You Want Allowing customers to decide how much they want to pay.
- Pricing Keeping prices low to attract price-sensitive customers.
- Pricing A strategy to gain market share by initially setting a low price.
- Pricing Offering products at multiple price points for different levels of features.
- Pricing Offering basic services for free while charging for premium features.
- Pricing Setting a high price initially and then lowering it over time.
- Pricing Setting a high price to reflect a product's exclusivity or quality.
Down
- Pricing Setting prices to create a perception of value, such as £9.99 instead of £10.
- Pricing Adjusting prices in real-time based on demand and other factors.
- Pricing Charging customers on a recurring basis for access to a product or service.
- Pricing Adding a fixed percentage to the cost of goods to determine the selling price.
- Pricing Setting prices based on the perceived value to the customer.
- Pricing Displaying a higher price alongside the actual price to make it seem like a deal.
- Pricing Setting prices based on the prices of competitors.
- Pricing Offering several products for a single combined price.
- Pricing Temporarily reducing prices to stimulate demand.
20 Clues: Pricing Temporarily reducing prices to stimulate demand. • Plus Pricing Adding a fixed margin to the production cost. • Pricing Setting prices based on the prices of competitors. • Pricing Offering several products for a single combined price. • Pricing Adjusting prices based on the location of the customer. • ...
Chapter 7 2023-09-27
Across
- A description of potential customers in a target market.
- A strategy that defines the total market as the target market.
- The division of a market into several smaller groups with similar needs.
- The process of locating and describing potential customers.
- The combination of product pricing, promotion, and distribution activities.
- Specific characterstics that discribes customers, thier purchasing power, their consumption pattern and other factors.
- The combination of product and/or service, prcing, promotion and distribution activities.
- Measurent that tie specific and repeatable actions to obseable results.
- The basic product/service plus any extra or unsolicited benefits to the consumer that may prompt a purchase.
- Activistes that direct the creation, devlopment, and delivery of value from a buisness to its customers.
Down
- The amount spent to attarct each customer who makes a purchase from a company.
- A prediction of how much of a product or service will be purchased within a market during a specified time period.
- The fundamental benefit or solution sought by customers.
- Specific characteristics that distinguish market segments according to the benefits customers seek.
- The parameters used to distinguish one form of market behavior from another.
- The gathering, processing, interpreting, and reporting of market information.
- A strategy that recognizes different preferences of individual market segments and develops a unique marketing mix for each.
- A strategy that recognizes the existence of several distinct market segments but focuses on only the most profitable segment.
- The basic physical product/service that delivers those benefits.
- A group of customers or potential customers who have purchasing power and unsatisfied needs.
20 Clues: A description of potential customers in a target market. • The fundamental benefit or solution sought by customers. • The process of locating and describing potential customers. • A strategy that defines the total market as the target market. • The basic physical product/service that delivers those benefits. • ...
TEKA SILANG KATA 2022-07-22
10 Clues: GCM ECA • AP2505CHE • Akronim (POE) • Pejabat HQ COWAY • Coway R&D Centre • Etika Heart Service • Head of Customer Care • Had umur untuk pembelian COWAY • 'Reward point' - Jualan 5 unit Neo Plus • Jumlah cawangan dalam wilayah East Coast A
Entrepreneur Crossword Challenge 2025-08-31
Across
- Lack of success or falling short in business
- Provides money to support a business idea
- Creating new ideas, products, or methods
- An organisation that produces goods or services
- The achievement of goals in business
- A thought or plan for a new product or business
- A detailed plan for achieving success
- Money earned after costs are subtracted
Down
- Promoting and selling products or services
- A clear idea of the future direction of a business
- The identity or image of a company
- Guiding and motivating a team
- Entrepreneurs take this when starting a business
- A person who starts and runs their own business
- The person who buys a product or service
- An activity that is intangible but valuable to customers
16 Clues: Guiding and motivating a team • The identity or image of a company • The achievement of goals in business • A detailed plan for achieving success • Money earned after costs are subtracted • Creating new ideas, products, or methods • The person who buys a product or service • Provides money to support a business idea • Promoting and selling products or services • ...
Ventures Unit 7 2024-03-05
10 Clues: Rules • not working • Manufacturer promise • Items sold at a store • To get your money back • Appearance of something • Usually a store gift card • Device used to take pictures • to return one item for another • service, department for returns
Supply Chain Crossword # 1 2022-01-23
Across
- quantifying performance
- ability to adapt quickly
- primarily focused on movement of goods
- primary activity that doesn't produce a good
- physical product you can see
- sequence of events
- ability to create new things
Down
- perception of benefits
- protecting the environment
- degree of output to customer requirement
- wait time
- raw material, WIP and finished goods
- ration of output to input
13 Clues: wait time • sequence of events • perception of benefits • quantifying performance • ability to adapt quickly • ration of output to input • protecting the environment • physical product you can see • ability to create new things • raw material, WIP and finished goods • primarily focused on movement of goods • degree of output to customer requirement • ...
Christmas Crossword 2024-12-31
Across
- Tree commonly decorated during Christmas
- Largest Kroger Store in terms of area is in which US county
- Jewish festival involving a story with armadillo
- Turkey is associated with which festival
- Kroger's online grocery delivery service
Down
- Kroger's flagship natural & organic brand
- Kroger partners with this service for meal-kit solution
- Kroger Offers which type of rewards based card for customers
- Traditional vegetable carved into lanterns
- Number of states having Ocado Customer Fulfillment Centres for Kroger
- Department where you can find flower at Kroger
- Kroger's fuel rewards program saves you money on this
12 Clues: Tree commonly decorated during Christmas • Turkey is associated with which festival • Kroger's online grocery delivery service • Kroger's flagship natural & organic brand • Traditional vegetable carved into lanterns • Department where you can find flower at Kroger • Jewish festival involving a story with armadillo • Kroger's fuel rewards program saves you money on this • ...
Day 11: Community Sprint Crossword Puzzle 2017-07-24
Across
- It is the fee Telstra charges to reconnect a service after it has been disconnected because the customer has not paid their bill.
- Day Pass charged for $10 per day.
- A general term referring to the ability for a cellular customer to automatically make and receive voice calls, send and receive data, or access other services, including home data services, when travelling outside the geographical coverage area of the home network, by means of using a visited network.
- Day Pass charged for $5 per day.
- Discounted call and data rates available to customers travelling overseas when International Roaming is activated.
- What does PSTN stands for?
- A reason for services to be temporarily suspended or disconnected.
Down
- To resume services after a temporary disconnection.
- Telstra's 24x7 App, My Account or the Interactive Voice Response (IVR) as customers' payment option.
- Payments made by a customer that needs to be reported to reconnect their services (Example: BPay, PayPal, and Australia Post)
- Processing timeframe for reconnecting services.
- To take up or go on with again after interruption.
- To cause to cease or become inoperative for a time; stop temporarily.
- Total data allowance that a customer can use in any eligible countries once International Day Pass is purchased.
- The charge for reconnecting BigPond broadband after disconnection for non-payment.
15 Clues: What does PSTN stands for? • Day Pass charged for $5 per day. • Day Pass charged for $10 per day. • Processing timeframe for reconnecting services. • To take up or go on with again after interruption. • To resume services after a temporary disconnection. • A reason for services to be temporarily suspended or disconnected. • ...
Heating and Air 2025-01-29
Across
- This is required when putting in a HVAC lead?
- How much is an estimate?
- What is included free in a tune-up?
- If a customer has 2 systems, the price is $29 per ____
- We must install our own ___
Down
- Who is your HVAC service provider?
- If a system is not working 100%, what service is it?
- What service is $29?
8 Clues: What service is $29? • How much is an estimate? • We must install our own ___ • Who is your HVAC service provider? • What is included free in a tune-up? • This is required when putting in a HVAC lead? • If a system is not working 100%, what service is it? • If a customer has 2 systems, the price is $29 per ____
Lesson 10 Vocabulary 2024-04-25
Across
- a set of business practices that facilitate consistent messaging across channels and produce a unified brand experience for customers
- a marketing practice that uses floor plans, colour, lighting, displays, technology, and other elements to attract customer attention.
- a marketing strategy in which a business uses a temporary campaign or offer to increase interest or demand in its product or service.
- plan designed to manage, shape, and maintain the public perception and image of an individual, organization, or brand.
- the public visibility or awareness for any product, service, person or organization.
Down
- an industry used to call the attention of the public to something, typically a product or service
- Attention, Interest, Desire, Action
- Promotion involves all marketing techniques and strategies, such as special offers.
- one person who is the salesman tries to convince the customer in buying a product.
9 Clues: Attention, Interest, Desire, Action • one person who is the salesman tries to convince the customer in buying a product. • Promotion involves all marketing techniques and strategies, such as special offers. • the public visibility or awareness for any product, service, person or organization. • ...
Invoice Terms 2025-01-14
Across
- An amendment or change order to an existing contract in which a customer selects a higher service level.
- The amount remaining after adjustments have been made for debts, deductions, and expenses.
- An orchestrated and repeatable pattern of business activity.
- A change made to a subscription or contract (e.g., payment terms, number of users etc.)
Down
- A package or set of goods or services which are offered as a combined product for which there is a specified price.
- The total amount before deductions.
- A discount assigned to the purchase of a good or service with a time limit and/or promotion code.
- An amendment or change order to an existing contract in which a customer selects a lower service level.
- An itemized statement to a buyer that specifies the goods or services purchased, their price, and the terms of sale.
9 Clues: The total amount before deductions. • An orchestrated and repeatable pattern of business activity. • A change made to a subscription or contract (e.g., payment terms, number of users etc.) • The amount remaining after adjustments have been made for debts, deductions, and expenses. • ...
ITOps Get Together Q3 2025-09-09
Across
- Which country is designated as the main customer and also has its support Azure Shared Service team for the project?
- Which organization is S&C currently under?
- What is the vendor's name for RPA?
- Which Quality of Service class does not have request set for resources?
Down
- What activity Azure Shared Service team has prioritized for the project in PI3 to initiate the project support operation?
- Please fill in the blank: ".................. Fuels terminals" is the key stakeholder of Process Control Application.
- Cloud-based platform used for IT service management
- One of the new terraform RDS modules from DBAM
- One of the benefits of RDS module Hint: able to be used again or more than once.
- Where do you go when you have a laptop issue?
- The use of technology to reduce human intervention processes
- What is the guest internet service available for visitors at all Thai premises?
- What are not key responsibilities and activities of the S&C team? (choices: VAT,BCP, UIA, SAP)
- What does "I" in IDP stand for? Hint ……. Document Processing
14 Clues: What is the vendor's name for RPA? • Which organization is S&C currently under? • Where do you go when you have a laptop issue? • One of the new terraform RDS modules from DBAM • Cloud-based platform used for IT service management • The use of technology to reduce human intervention processes • What does "I" in IDP stand for? Hint ……. Document Processing • ...
Business Final Exam 2024-05-08
Across
- A shortage of available workers
- The buying and selling of goods and services
- An agreement between a worker and employer about wages and conditions
- The act of selling a product or service
- Goods produced or services provided by a business
- A company with limited liability for its owners
- An organization that represents workers
- The study of money and banking
- The value of a company's stock
- A type of business loan with fixed payments
- The buying and selling of stocks
- The process of developing a product or service
- Money paid by a company for employee benefits
- Money a company spends to operate
- A formal agreement between businesses
- Money earned by a business after expenses
- A discount offered to a customer
- Advertising a product or service
- Money saved for future use
- Money paid to a worker for their labor
- Money paid upfront for a good or service
- Supplying goods to a business
- A presentation to potential investors
- A company owned by shareholders
Down
- A person who works for a company
- The act of giving money to charity
- A person who starts and runs a business
- A person with expertise in a particular field
- The competition between businesses
- Money paid to shareholders
- The process of creating a new business
- The act of managing a business
- Money invested in a business
- The difference between a product's cost and selling price
- A company owned by one person
- The study of how businesses function
- Someone who invests money in a business
- The act of giving up a possession
- The amount of money a company brings in
- A person who leads a company
- Money earned through investments
- A brief summary of a business plan
- A business with multiple locations
- Someone who buys goods or services
- A period of economic decline
- The physical location of a business
- Money paid by a company to the government
- A legal document outlining a company's purpose
- Money a company owes
- The owner of a business
50 Clues: Money a company owes • The owner of a business • Money paid to shareholders • Money saved for future use • Money invested in a business • A person who leads a company • A period of economic decline • A company owned by one person • Supplying goods to a business • The act of managing a business • The study of money and banking • The value of a company's stock • ...
H7 & H8 2020-09-13
Across
- A research tool that estimates how subjects set priorities or make trade-offs among different attributes of a product or service
- Research that collects numeric data, generally through sample surveys that can be used for measurement and statistical analysis
- Research that manipulates the environment and then measures the effect
- An approach that analyzes a consumer’s evaluation of an object as a function of the beliefs that he or she has toward the object on various attributes and their importance
- Dividing the market into unique demand spaces that exist at the intersection of different usage occasions and consumers' emotional and functional needs
- A product delivery approach utilizing flexible, computer-aided manufacturing systems where customers can customize the product to his or her individual preferences
- A concept test that assesses a sample of consumers’ reactions to a concept with a key measure being their expressed purchase intention
- A marketing planning process that involves dividing a broad target market into subsets or groups of consumers who have common needs or characteristics
- A complete canvas, count, or survey of an entire population that is being studied
- Defining a value proposition for the target segments; differentiating a product or service from others in the perception of consumers
Down
- Research that generates information that is not amenable to numerical measurement or statistical analysis
- Research that aims to answer questions about market size, customer preference, and trade-off behavior without introducing any manipulation of an environment
- Qualitative research that makes use of observation, particularly observations of people using a product or struggling with routine activities at home or at work
- A field experiment in which, for example, researchers place a new product in one or more stores, promote purchasing, and then observe customer responses
- Selecting the potential customer segments to whom a company wishes to sell products or services, after an analysis of each segment’s attractiveness
- A research method whose output is an image representing customer perceptions of one company’s offerings relative to those of competitors
- A statistical method for identifying unmeasured class membership subjects using categorical and/or continuous observed variables
- A marketing approach based on CRM, emphasizing personalized relationships with individual customers
- The manipulated variable in experimental research
- Experimental research conducted outside a laboratory setting
20 Clues: The manipulated variable in experimental research • Experimental research conducted outside a laboratory setting • Research that manipulates the environment and then measures the effect • A complete canvas, count, or survey of an entire population that is being studied • ...
ASD RECOVERY 2025-11-18
Across
- : The "system of record" for all customer information and where most ASD work takes place
- : Section on the case page where you can find documents such as the contract, drivers license, voided checks
- : Payment ..... one of the most used portals in Jira, for finance-related requests like fee waivers or payment applications
- : A payment plan of 30% or above of the original contractual amount gets the account out of what...
- : This is drafted once approved for arbitration - this is stage of the arbitration process that the Recovery Group handles if an account is approved
- : How many days should cases be worked?
- : The duration of the Intro to Recovery Sequence (days)
- : The ASD tier that accounts move to after 10 days of no engagement/cure payment following a contract breach
- : A payment method that can be used for a one-time debit or, in some cases, a credit card payment
- : This must be filled out anytime you work an account
- : The Service Level Agreement (SLA) for customer responses (days)
- : Acronym for the case queue substatus status reps should prioritize first each day
- : The ticketing system used to request help when technical difficulties arise or when the Finance team needs to complete tasks
Down
- : The page on Salesforce you will primarily be working out of
- : The leverage the Recovery Group has that Customer Service does not
- : Recovery Arb Manager!
- : Recovery & Arb Sr. Manager
- : The application where inbound calls are always the number one priority
- : Most important soft skill to have
- : A badge/alert indicating an account can no longer be worked by Forward as it was placed to an external agency
- : What type of liability the customer becomes responsible for once they have violated or breached the contract
- : Where you would see any active bank transactions
- : A tier in the ASD Department that handles accounts Post-Contract Breach after Recovery
- : A recovery manager!
- : Where you can see your performance stack-ranked against the Team
- : Acronym of the tier of the ASD that handles accounts Pre-Contract Breach
- : Occurs with 4 consecutive Insufficient Funds returns or 1 Blocked/Stopped Payment
- : Acronym for the department that comes in when a customer's revenue declines
28 Clues: : A recovery manager! • : Recovery Arb Manager! • : Recovery & Arb Sr. Manager • : Most important soft skill to have • : How many days should cases be worked? • : Where you would see any active bank transactions • : This must be filled out anytime you work an account • : The duration of the Intro to Recovery Sequence (days) • ...
What is Marketing? 2024-01-19
Across
- statistical data about a group of people
- where goods and services are bought and sold
- luxury products appeal to this human need
- breaking down the entire market into various segments and planning marketing strategies for each segment in order to increase market share (2 words)
- a group of customers who share common wants and needs
- the most basic level of need according to Abraham Maslow
- Market ______ is the process companies use to make a product or service stand out from its competitors in ways that provide unique value to the customer
- love and ______ includes things like friendship and community
- Market ______ is the strategic process that marketers use to determine the place or “niche” an offering should occupy in a given market relative to other customer alternatives
- a category of market segmentation that focuses on how people act
Down
- a fundamental principle in business involving a focus on customer wants and needs (2 words)
- the insurance industry exists because of this human need
- something inevitable for the existence of life; many adverse things can occur without it.
- the process of creating, promoting, and presenting a product or service to meet the wants and needs of consumers
- the highest level of human need (2 words)
- Market ______ is the practice of dividing your target market into approachable groups; creating subsets of a market based on demographics, needs, priorities, common interests, and other psychographic or behavioral criteria used to better understand the target audience
- Psychologist who theorized the Hierarchy of Needs
- segmenting a market according to where they are physicallylocated
- what is created when our desires, needs, and wants are backed by our ability to pay
- a way to segment people by characteristics such as values, lifestyle,attitudes, and interests
- our desires and wishes in life
21 Clues: our desires and wishes in life • statistical data about a group of people • the highest level of human need (2 words) • luxury products appeal to this human need • where goods and services are bought and sold • Psychologist who theorized the Hierarchy of Needs • a group of customers who share common wants and needs • ...
9a-u6-fill-the-words 2022-08-24
HBS Marketing Unit Crossed Words 2023-11-02
Across
- "_______ Diary"
- new courseware must submit
- 2023 Greenhill Award for Outstanding Service to the HBS Community
- 5-5577
- Morgan 161
- a new culture of meat
- CarMax, Boston Consulting Group
Down
- pre-2017 FSS
- 27 years of support
- MKT RC course TA
- co-founder of the Customer Intelligence Lab....no, not Ayelet
- EC decision time
- # of MKT doctoral students
- HBS complex $$$ app. Do you agree?
- retired MKT RC case, Marketing Chateau _____"
15 Clues: 5-5577 • Morgan 161 • pre-2017 FSS • "_______ Diary" • MKT RC course TA • EC decision time • 27 years of support • a new culture of meat • new courseware must submit • # of MKT doctoral students • CarMax, Boston Consulting Group • HBS complex $$$ app. Do you agree? • retired MKT RC case, Marketing Chateau _____" • co-founder of the Customer Intelligence Lab....no, not Ayelet • ...
Issue Classification: 7NOW App 2021-10-18
Across
- Customer inquiring about paying with electronic benefits transfer
- App is now allowing the customer to check out. Not related to a payment failure.
- Customer inquiry related to accessing the 7Now app through the 7-Eleven App.
- Payment did no go through and is not directly tied to any of the issues mentioned.
- Camera is not properly scanning the customer's ID.
- Customer is requesting to merge accounts with a different existing 7NOW account.
- Customer inquiring about issues with their 7Now app related to a system outage.
- Customer needed steps to turn on app notifications.
Down
- Customer attempted to use google pay to place the order.
- Customer has app improvements they would like implemented.
- Customer is requesting to change the phone number associated with their 7Now account.
- Customer having issues accessing their account they registered using Facebook.
- Customer inquiry to enable the camera for their app.
- Customer wishes to change the tip amount. Increase or decrease
- Customer called for more information on the payment methods or to ask if we accept cash.
- Customer is not able to login and is having issues resetting the password.
- General question about 7Now app.
17 Clues: General question about 7Now app. • Camera is not properly scanning the customer's ID. • Customer needed steps to turn on app notifications. • Customer inquiry to enable the camera for their app. • Customer attempted to use google pay to place the order. • Customer has app improvements they would like implemented. • ...
Marketing 2024-02-15
Across
- Gathering and analyzing data about a market, industry, or competitors. ()
- A study of the characteristics and preferences of population groups.
- An activity used to build a distinctive image for a product or service. ()
- Identifying and defining specific customer groups. ()
- Extending the reach or coverage of a product or service to more customers. ()
- A set of marketing activities aimed at increasing product or service sales. ()
Down
- Establishing connections or relationships with individuals or organizations.
- The process of introducing new ideas, methods, or products. ()
- Identifying and selecting the most suitable customers for a product or service. ()
- The process of improving the efficiency or effectiveness of marketing activities. ()
10 Clues: Identifying and defining specific customer groups. () • The process of introducing new ideas, methods, or products. () • A study of the characteristics and preferences of population groups. • Gathering and analyzing data about a market, industry, or competitors. () • An activity used to build a distinctive image for a product or service. () • ...
Social Media Marketing 1st Nine Weeks 2023-03-20
Across
- where the product is sold and delivered to customers
- founded in 2003 by Mark Zuckerberg
- a form of marketing that involves creating and sharing content online that does not promote the brand
- the item or service a company offers to satisfy customer needs
- dividing markets based on location
- classifying people based on internal characteristics that are emotional and mental
Down
- the set of actions, or tactics, that a company uses to promote its brand or product in the market
- the messaging and communication marketers use to generate interest in their product or service
- refers to activities a company undertakes to promote their product
- the cost of a product or service a company offers
- focusing on the people who are most likely to purchase your product
- external/physical qualities of customers
- grouping customers based on how/when they spend their money
- platform mostly for sharing photos and videos
- the first true social media network
15 Clues: founded in 2003 by Mark Zuckerberg • dividing markets based on location • the first true social media network • external/physical qualities of customers • platform mostly for sharing photos and videos • the cost of a product or service a company offers • where the product is sold and delivered to customers • grouping customers based on how/when they spend their money • ...
SOPs, SOP1, SOP2 and SOP4 2025-03-04
Across
- To resolve non-conformances effectively, we rely on careful monitoring and __________.
- A _____ __ is a nonconformance related to a service and/or product being delivered by CGFS to an external customer, including any arising from a customer complaint.
- After identifying the records, storage location and how the record is to be filed, the minimum _________ time and method of disposition must be determined.
- SOPs ensure __________, meaning everyone follows the same steps, reducing errors.
- Once a quality document is deemed ________, it is removed from KB once all QSO’s agree to prevent further usage.
- The Payroll Level 2 issues report is available on demand in ServiceNow under the the CGFS Payroll ________ _______ ______ Dashboard.
- The Quality Representative and/or the Quality _______ Owner should evaluate the need for creating a new quality document.
- Records must be properly _____ to maintain their integrity.
- A ______ is documented information that states results achieved or provides evidence of activities performed, conformity to requirements, and the effective operation of the Quality Management System.
- SOPs provide clear guidelines to define roles and responsibilities, ensuring __________.
- PCS controls documents by checking them in/out of the CGFS _________ ____.
- The process of managing document versions and preventing obsolete use is called __________ ___ _________.
Down
- The ticket-taker should tag any identified level 2 cases as “__ - ________” so it can be reviewed by a Tier 2 for action.
- An annuitant requesting assistance with updating their federal tax withholding and being provide with a form W-4 is an example of _________ ____ Desk Guidance.
- ________ _________ __________ are the foundation of how we work and helps reinforce understanding, improve accuracy, and ensure we all stay on the same page.
- Proper handling of non-conformances improves overall customer __________, leading to fewer complaints.
- An example of an error in ______ __ _______ would be if a PCS analyst updated a customer’s address information in GFACS and forgot to add the APT# provided or input the wrong zip code.
- A __________ occurs when a product or service fails to meet expectations or standards.
- Non-conformances are tracked in __________, where reports are sent to management for resolution.
- Fixing errors and making enhancements over time is part of __________ ___________.
- If a _____ is identified from the level 2 log, a CAR may be required.
- A level 2 can be closed once the document has been provided, the address error has been corrected or the correct information has been provided to the ________.
22 Clues: Records must be properly _____ to maintain their integrity. • If a _____ is identified from the level 2 log, a CAR may be required. • PCS controls documents by checking them in/out of the CGFS _________ ____. • SOPs ensure __________, meaning everyone follows the same steps, reducing errors. • ...
SALES CROSSWORD 2023-11-30
Across
- The final stage of the sales process where the customer is convinced to make the purchase.
- The provision of assistance, support, and solutions to customers before, during, and after the purchase of a product or service.
- The organizational system consisting of suppliers, manufacturers, distributors, and customers collaborating to deliver a product or service to the market.
- The process of obtaining information about potential customers to develop contacts and interest in a product or service.
- The process of identifying and acquiring potential customers who may be interested in a product or service.
Down
- Building and maintaining positive relationships with customers to ensure their loyalty and satisfaction.
- The compensation or fee that a salesperson receives based on the quantity or value of completed transactions.
- A marketing model illustrating the stages through which a potential customer passes from initial product awareness to the final purchase.
- The discussion and bargaining process between parties with the aim of reaching an agreement or closing a deal.
9 Clues: The final stage of the sales process where the customer is convinced to make the purchase. • Building and maintaining positive relationships with customers to ensure their loyalty and satisfaction. • The process of identifying and acquiring potential customers who may be interested in a product or service. • ...
Test Your MSB Knowledge! 2022-03-17
Across
- A type of endorsement, the most common type is "For Deposit Only".
- This is our free checking account which has no monthly service charge and does not require a minimum balance.
- This type of account requires a combined balance of $10,000 between all accounts in order to waive the monthly service charge.
- A money order is a type of ___________ instrument and has a fee of $4.00.
- Where customers can call to speak with a customer service representative.
Down
- A type of personal account with more than one signer. Each signer has equal rights to the funds in the account.
- MSB _______ Banking is a 24-hour automated service where customers can process simple transactions such as checking their account balances or making a transfer between accounts.
- A _____ transfer is a transfer made from an account at MSB to another account outside of the bank. The fee to send this type of transfer is $25.00 (domestic) or $45.00 (foreign).
- The number of IDs required to cash an on-us (MSB) check for a non-customer.
- A check with a written date that is more than 6 months old is considered ______-dated.
- A ______ fund is a type of savings account which offers a tiered interest rate depending on the balance in the account.
- This is checked for non-customers to ensure they are not on the list of hostile individuals or countries.
- _____ provides insurance for customer's deposits of up to $250,000 per depositor, per insured bank, for each account ownership category.
13 Clues: A type of endorsement, the most common type is "For Deposit Only". • A money order is a type of ___________ instrument and has a fee of $4.00. • Where customers can call to speak with a customer service representative. • The number of IDs required to cash an on-us (MSB) check for a non-customer. • ...
CrosswordPuzzle 2024-03-18
Across
- bureaucratic management style focuses on strict rules and regulations?
- management style involves a leader making decisions without consulting others
- reduces the risk of project delays and failures.
- Organizational culture influences employee behavior and performance.
- it requires identifying areas for enhancement and implementing changes.
- this analysis helps organizations identify strengths, weaknesses, opportunities, and threats.
- provides clear lines of authority and responsibility.
- management philosophy prioritizes serving the needs of employees and stakeholders
- evaluations help identify areas for improvement.
- can stifle innovation and slow decision-making.
- Increasing productivity requires optimizing workflows and minimizing distractions.
- Strong management skills are essential for leading teams to success.
- emphasizes continuous improvement and customer satisfaction.
- management structure involves employees reporting to multiple supervisors
- enables individuals to combine their strengths and achieve common goals.
- engagement is linked to higher productivity and job satisfaction.
- Improving efficiency leads to cost savings and better customer service.
- helps organizations set long-term objectives.
- helps individuals and organizations bounce back from setbacks.
- management style distributes authority across self-organizing teams approach to management
- aims to reduce defects and variation in processes to improve quality.
- it enable organizations to respond quickly to changing market demands.
- - Employees should take responsibility for their actions and decisions.
- effectively minimizes disruption and maximizes benefits.
Down
- Encouraging innovation fosters competitiveness and drives growth.
- Continuous learning is essential for personal and professional growth.
- it may leads to higher productivity and lower turnover rates.
- organizational structure has few or no levels of middle management
- encourages employees to take ownership of their work.
- Human resources play a crucial role in recruiting and retaining talent.
- the ability to find creative solutions to challenges.
- - can help ensure consistency in customer service.
- management style promotes decision-making through voting or consensus?
- brings a variety of perspectives to problem-solving and decision-making.
- - Taking decisive actions is key to effective management.
- focus on maximizing customer value while minimizing waste.
- encourages teamwork and cooperation
- Management theories provide frameworks for understanding and improving organizational practices.
- vital for fostering collaboration and clarity.
- it promotes continuous improvement through small, incremental changes.
- inspires and motivates teams to achieve their goals.
41 Clues: encourages teamwork and cooperation • helps organizations set long-term objectives. • vital for fostering collaboration and clarity. • can stifle innovation and slow decision-making. • reduces the risk of project delays and failures. • evaluations help identify areas for improvement. • - can help ensure consistency in customer service. • ...
Marketing Terms Crossword 2022-11-11
Across
- Is what makes a business unique and potentially better than the competition. It is made up of features and benefits.
- An overview of your business goals and includes details on how you think you are going to achieve them.
- An evaluation of a company’s internal Strengths, internal Weaknesses, external Opportunities in the market and external Threats in the market.
- The amount of profit (or loss) the business earns after paying expenses and taxes.
- The simplest organizational structure, which contains a direct chain of command through levels of personnel.
- Something a person or company owes, usually a sum of money
- The operating expenses that a business must pay regardless of how many sales are made.
- Puts employees in more than one department together to work towards a specific goal.
- This is different for every business, and is based on the amount of product or service a customer buys.
- The amount of money brought in by a business before any expenses. Equal to the total number of units sold multiplied by the selling price per unit for the period that for which the statement is being prepared.
- A business that sells a different product or service from yours, but fills the same customer need or want.
- When a business’s expenses and sales equal zero because the business has sold exactly enough units to cover its fixed expenses.
- Anything that has a value.
- The value of the shares issued by a company
Down
- The actual costs associated with operating a property that vary in relation to a property's occupancy rate.
- Entrepreneurs that apply their hobbies, skills, and interests to a business opportunity.
- Systems for dividing work, authority and responsibility. There are different approaches to structures based on what is best for the business.
- A business in the market that sells a product or service similar to yours.
- Entrepreneurs that create business ideas by identifying sources of opportunity.
- A specific group of customers in the broader target market who are most likely to buy a product or service.
20 Clues: Anything that has a value. • The value of the shares issued by a company • Something a person or company owes, usually a sum of money • A business in the market that sells a product or service similar to yours. • Entrepreneurs that create business ideas by identifying sources of opportunity. • ...
POB Ch 10 2021-03-29
Across
- the final business organization in an indirect channel of distribution for consumer products
- a plan that identifies how the company will use marketing to achieve its goals
- the locations and methods used to make a product or service available to the target market
- direct, individualized communication with prospective customers to assess their needs and assist them in satisfying those needs with products and services
- the availability of a service must match the demand for that service
- something that is consumed at the time it is produced (services)
- persons who buy products and services for their own use
- a specific sequence of steps consumers follow to make a purchase
- the activity, set of instructions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners and society at large
- everything a business offers to satisfy a customer's needs
- the money a customer must pay for a product or service
- the exchange of information so there is common understanding by all participants.
- the reasons consumers decide what products and services to purchase
- the route the product takes and the businesses involved in moving the product to the final customer
- businesses that take part in the channel of distribution
Down
- any form of communication used to inform, persuade or remind.
- any paid form of communication through mass media directed at identified consumers to provide information and influence their actions
- something that has no physical form (services)
- finding solutions to problems through carefully designed studies involving consumers
- persons, companies and organizations that buy products for their businesses
- a specific group of consumers who have similar wants and needs
- a set of promotional activities designed to generate sales in the retail setting
- the blend of four marketing elements
- meaning the differences in the type and quality of services provided
- activities that are consumed at the time they are produced
- considers the needs of customers when developing the marketing mix
26 Clues: the blend of four marketing elements • something that has no physical form (services) • the money a customer must pay for a product or service • persons who buy products and services for their own use • businesses that take part in the channel of distribution • activities that are consumed at the time they are produced • ...
English crossword 2022-03-21
10 Clues: spread • to repair • to execute • determination • not to improve • customer ...... • to reverse to a previous opinion • satisfaction with oneself or one's achievements • estimate something to be smaller than it really is • a statement that something is unsatisfactory or unacceptable
September '16 BSL Meeting Activity 2016-09-14
Across
- where Risk Wednesday is found
- notified of suspected customer fraud/elder abuse
- this type of customer has a dedicated line when calling the contact center
- program that allows two customers to receive $50 gift cards if certain requirements are met
- can be purchased for any amount up to $1000
- this needs to be submitted by noon on the 5th business day of the month
- this is filled out for cash transactions over $10,000, not always prompted by teller capture
Down
- this is given for service, security, and sales
- this needs to be done to any cash box at the end of the day, even UB2 terminals
- a great place for customers to put important documents
- once this is received it needs to be kept under dual control until verification in front of the customer
- audit performed twice a year by the ROM
- what we tell corporate security when they call if an alarm is activated
- notified of suspected employee fraud
14 Clues: where Risk Wednesday is found • notified of suspected employee fraud • audit performed twice a year by the ROM • can be purchased for any amount up to $1000 • this is given for service, security, and sales • notified of suspected customer fraud/elder abuse • a great place for customers to put important documents • ...
ETLV 2 2023-12-06
11 Clues: "cible" • "marque" • "publicité" • make or create • buys the product • manages a company • a person who creates objects • move the production to another country • a firm that produces objects or services • give money in exchange for a product or service • a phrase associated with a brand, for example "enjoy"
TelAffects - DE Key Terms 2021-10-20
Across
- Disconnected for non payment.
- Someone that guarantees payment for another Business Partner in the event that they can't pay.
- Smart/digital meter
- This tab under Utilities Collections will show exactly how much a customer would need to pay to restart service if their CA was already DNP.
- The facet you navigate to in order to see previous tasks and Interaction Records.
- A panel which serves as a distribution point for power throughout a home or a business, and contains circuit protective devices.
Down
- The process of starting electric service at a premise.
- An interactive screen that allows CSRs to obtain and verify key customer information, quickly view delinquency info, easily navigate to commonly used applications, and even view info provided by customers through the IVR.
- Term used to refer to someone wrongfully obtaining and using another person's personal data in some way that involves deception for economic gain.
- Process of methodically communicating with customers to ensure the collection of accounts receivable, including collection notifications, call campaigns, deactivating payment arrangements, security deposit requests, and creation of disconnection orders.
- Enclosed unit that is supplied with electricity and/or gas, ex: single-family home, apartment, or condo.
- The process of stopping service at a premise per the customer's request.
- Customer's authorization for DE to automatically debit their bank account for the payment of bills rendered by the company (taken from checking or savings).
- Use this tool to report a broken street light or fixture, request new light installations or LED lighting, report light too dim/bright, and receive updates on repair status.
- A prohibition against disconnecting service to residential customers who meet eligibility requirements established by NCUC and SCPSC.
15 Clues: Smart/digital meter • Disconnected for non payment. • The process of starting electric service at a premise. • The process of stopping service at a premise per the customer's request. • The facet you navigate to in order to see previous tasks and Interaction Records. • Someone that guarantees payment for another Business Partner in the event that they can't pay. • ...
(W1) Chapter 1 - An overview of marketing 2020-11-18
Across
- Marketing communication strategies and techniques such as advertising special offers and public relations.
- The idea that the social and economic justification for an organisation's existence is the satisfaction of customer wants and needs while meeting organisational objectives.
- value The ratio of benefits to the sacrifice necessary to obtain those benefits.
- A tangible good or an intangible service that is needed to meet a specific customer need or demand.
- The idea that the characteristics of a product can solve a set of customer problems better than any competitor's product.
- A marketing philosophy that assumes that people will buy more goods and services if aggressive sales techniques are used and that high sales results in high profits.
Down
- How the product will be provided to the customer.
- The feeling that a product has met or exceeded the customer's expectations.
- Covers the actual amount the end-user is expected to pay for a product.
- A marketing philosophy that focuses on the internal capabilities of an organisation, rather than on the desires and needs of the market place.
- The activity set of instructions and processes for creating communication delivering and exchanging offerings that have value for customers clients partners and society at large.
- A marketing philosophy that assumes that a sale depends on a customers decision to purchase a product.
- A strategy that focuses on keeping and improving long-term partnerships with customers.
- The idea that an organisation exists not only to satisfy customer needs and wants and organisational objectives but also to preserve or enhance individual's and society's long-term interests.
14 Clues: How the product will be provided to the customer. • Covers the actual amount the end-user is expected to pay for a product. • The feeling that a product has met or exceeded the customer's expectations. • value The ratio of benefits to the sacrifice necessary to obtain those benefits. • ...
Marketing Vocabulary -- Place and Promotion 2025-09-09
Across
- The process of planning, implementing, and controlling the efficient flow and storage of goods, services, and related information from the point of origin to the point of consumption.
- Communication with a carefully selected individual customer. This can include email marketing, telemarketing, and direct mail.
- A complete list of items, products, or materials held by a business. Managing inventory is a key part of logistics to ensure you have enough product without having too much.
- The path or route that a product takes from the producer to the consumer. This can be short (producer to customer) or long (producer to wholesaler to retailer to customer).
- A strategic communication process that builds mutually beneficial relationships between organizations and their publics. PR aims to manage a company's public image and reputation.
Down
- A paid form of nonpersonal communication about an organization, product, or idea from an identified sponsor. This includes things like TV commercials, print ads, and online banner ads.
- A short-term incentive offered to encourage the purchase or sale of a product or service. Examples include coupons, contests, rebates, and free samples.
- The creation and sharing of online material (like blogs, videos, and social media posts) that does not explicitly promote a brand but is intended to stimulate interest in its products or services.
- The entire system of organizations, people, activities, information, and resources involved in moving a product or service from supplier to customer.
- A middleman in a distribution channel who facilitates the movement of goods. Common intermediaries include wholesalers, retailers, and agents.
- A business that buys large quantities of goods from manufacturers and sells them to retailers in smaller quantities. They don't typically sell directly to the final consumer.
- The direct, one-on-one communication between a sales representative and a prospective customer. It is a highly interactive form of promotion.
- A business that sells products directly to the final consumer. Examples include department stores, supermarkets, and online stores.
13 Clues: Communication with a carefully selected individual customer. This can include email marketing, telemarketing, and direct mail. • A business that sells products directly to the final consumer. Examples include department stores, supermarkets, and online stores. • ...
Wyatt Jackson Entrepreneurship Vocabulary 2025-04-28
Across
- the point were a business is can not pay there debt
- a way of promoting your business to get someone to buy you produced or service
- the money that you make is more than you spent
- business practice consisting of a single owner
- sell in smaller quantities directly to the customer
- someone who manages and takes the risks of a business
- the money and funds needed to cover expenses like development
- a group of potential customers
- a person money,estate applicable or property
Down
- business that sells a different product or service but still in the same target audience
- something that a business will do if you pay thim
- the money a business owes you
- a outline of a companies company's objectives and goals
- a business that sells the same product as you in the same target audience
- making more money than you spend
- amount of money available for, required for a particular purpose
16 Clues: the money a business owes you • a group of potential customers • making more money than you spend • a person money,estate applicable or property • the money that you make is more than you spent • business practice consisting of a single owner • something that a business will do if you pay thim • the point were a business is can not pay there debt • ...
chapter two 2019-09-04
Across
- acronym for measuring employee performance goals
- number of customers that leave an organization during a certain time period
- organizations that puts customers first
- making services seamless to customers in an organization
- acting in a way that sends a message of positive morality when confronted with a customer
- emotional response
Down
- desire but not want
- service made up of various factors
- approach an organization takes to provide service
- giving decision making to a lower-level employee in an organization
- right and wrong (character)
11 Clues: emotional response • desire but not want • right and wrong (character) • service made up of various factors • organizations that puts customers first • acronym for measuring employee performance goals • approach an organization takes to provide service • making services seamless to customers in an organization • ...
SLT Meet 2019-Crossword 2019-01-11
Across
- A _____ ___________ is a visual representation of prospects and where they are in the purchasing process.(5,8)
- CRM, client services and service quality will lead to customer ________ (9)
- Reducing _________ helps reduce cost and improve efficiency (8)
- Doing a thorough _____ will help in reducing accidents at the customer location
Down
- _______ Activities help generate leads and Brand building(9)
- _____________ has made information available at fingertips (14)
- Process of turning a lead into an opportunity/deal(10)
- A ______ culture promotes excellence and ensures individuals take accountability (11)
- ___________shape the culture and define the character of our company (6)
- Sales ___________ is the rate at which the sales team acquires revenue for the organization(12)
- Timely billing and follow up will reduce the _____ and that in turn will boost cash flow (3)
- Initial customer purchase decisions are based on need. ________ decisions are based on experience.(8)
12 Clues: Process of turning a lead into an opportunity/deal(10) • _______ Activities help generate leads and Brand building(9) • _____________ has made information available at fingertips (14) • Reducing _________ helps reduce cost and improve efficiency (8) • ___________shape the culture and define the character of our company (6) • ...
chapter 5 2025-03-06
Across
- an organization made up of individuals and businesses in a specific industry that works to promote that industry
- end users of the service also called the consumer
- how business will expand in the future
- forecasts for the future of the business and includes financial statements
- process that tests a business concept, see if its attainable
- delegations of the aspirations of a company. the major goals for which it will strive. (specific)
- list your direct and indirect competitors
- a working model used by entrepreneurs to determine what it takes to develop their product or service
Down
- trying to have expertise in all areas, claiming performance above industry averages
- do able, reasonable, profitable, and possible
- natural disaster, government forces and economic downturn
- distribution channel through which a product or service flows the product to the customer
- include the most important info from each section of business plan
- purpose of a company(broad)
- federal agency that provides services to small businesses and new entrepreneurs including counseling, publications, and financial aid.
- research, study, watch, conclusion
- distinctive aspects qualities or characteristics of a product or service
- when developing a business concept
- SBA,SCORE, SBDCS, chambers of commerce and Trade associations
19 Clues: purpose of a company(broad) • research, study, watch, conclusion • when developing a business concept • how business will expand in the future • list your direct and indirect competitors • do able, reasonable, profitable, and possible • end users of the service also called the consumer • natural disaster, government forces and economic downturn • ...
Test Your Knowledge 2021-11-12
Across
- bringing awareness to a specific product or service
- specific word that describes content in a webpage
- Information created to inform, educate, influence
- Keeping customers interested in your brand
- turning a visitor into a customer
- type of content that is visual in nature
Down
- someone that has shown interest your product
- Putting a spotlight on a product or service
- an asset offered to prospects on a landing page
- prediction of marketing and sales trends
- keyword phrase with a # in front of it
11 Clues: turning a visitor into a customer • keyword phrase with a # in front of it • prediction of marketing and sales trends • type of content that is visual in nature • Keeping customers interested in your brand • Putting a spotlight on a product or service • someone that has shown interest your product • an asset offered to prospects on a landing page • ...
marketing management 2024-01-27
Across
- Business-to-Business marketing, targeting transactions between companies.
- Evaluating a business's strengths, weaknesses, opportunities, and threats for strategic planning.
- A marketing strategy that rewards customers for repeat business or brand loyalty.
- Using tools to analyze opinions and emotions expressed in online content about a brand or product.
- autiSpecific group of potential customers identified for marketing efforts.
- Business-to-Consumer marketing, directly reaching end-users.
- Detailed representation of an ideal customer based on demographics and behaviors.
- Creating a seamless customer experience across various marketing channels.
- The perceived value and strength of a brand in the minds of consumers.
- creating and distributing valuable content to attract and engage the audience.
- Individuals with a smaller but highly engaged social media following, targeted for influencer marketing.
- A product or service produced by one company and sold by another under its own brand.
- Short-lived content, often disappearing after a set time, used on platforms like Snapchat and Instagram Stories.
- return on investment, measuring profitability from marketing activities.
- Unconventional, low-cost marketing tactics for maximum impact.
- Characteristics of a population or market segment.
- pay-er-click advertising, a model where advertisers pay for each click on their ad.
- Unconventional, low-budget strategies aiming for high impact.
- establishing a unique identity for a product or company.
- Evaluating strengths, weaknesses, opportunities, and threats to make informed marketing decisions.
- Displaying ads to users who visited a website but did not complete a desired action, encouraging further engagement.
- The stages a customer goes through from initial contact to completing a desired action.
Down
- Comparing two versions of a marketing element to determine the most effective.
- The stages a customer goes through, from awareness to loyalty, mapped for targeted marketing.
- The cost associated with acquiring a new customer, including marketing and sales expenses.
- Assigning values to leads based on their likelihood to convert, aiding in prioritizing sales efforts.
- Turning prospects into actual customers through effective marketing strategies.
- Reach The number of people who see a post through unpaid distribution on social media platforms.
- Targeting individuals who have interacted with a brand previously with relevant ads.
- Unique Selling Proposition, highlighting distinct features that set a product apart.
- The percentage of customers who stop using a product or service within a given period.
- Key Performance Indicator, quantifiable metrics used to measure marketing success.
- A company's portion of the total market compared to competitors.
- Promoting additional products to existing customers.
- Advertising on Connected TV platforms to reach audiences through streaming services.
- Attracting customers through content marketing, SEO, and social media, fostering engagement.
- Customer Relationship Management, strategies for maintaining and improving customer interactions.
- Promoting and selling products or services to customers.
- Visual representation indicating the areas of a webpage where users interact the most.
- Utilizing data analysis to assess and improve marketing performance
- Incentive or offer designed to attract potential customers and capture their contact information.
- collaborating with influential individuals to reach and impact a broader audience.
- The ability of an advertisement to maintain user attention and interest over time.
- Targeting a specialized segment within the broader market.
- Social Social media activity that occurs privately, such as sharing content via messaging apps.
45 Clues: Characteristics of a population or market segment. • Promoting additional products to existing customers. • Promoting and selling products or services to customers. • Targeting a specialized segment within the broader market. • establishing a unique identity for a product or company. • Business-to-Consumer marketing, directly reaching end-users. • ...
Marketing Vocab 2025-10-02
Across
- The methods used and information communicated to encourage customers to purchase and to increase their satisfaction.
- The action or business of promoting and selling products or services, including market research and advertising.
- A unique group of prospective customers a business wants to serve and their locations.
- The amount a customer pays and the methods of increasing the value of the products to the customers.
- The action or process of keeping financial accounts.
- Anything offered to a market by the business to satisfy customer needs, including physical products, services, and ideas.
- The action or process of supplying goods to stores and other businesses that sell to consumers
- The management of large amounts of money, especially by governments or large companies.
- the needs of customers as the primary focus during the planning, production, pricing, distribution, and promotion of a product or service
Down
- The combination of marketing actions often referred to as product, price, place, and promotion: selling the right product, through appropriate distribution channels, at the right price in relation to other products and for the profitability of the company, with the correct support in terms of advertising, sales force etc.
- Concept
- The Individuals who purchase products and services to satisfy needs
- The ongoing activities designed to support the primary function of a business and keep it operating efficiently.
- The business function that creates or obtains product services for sale.
- The activity or profession of producing advertisements for commercial products or services.
- An activity that is intangible, exchanged directly from producer to consumer, and consumed at the time of production.
- The process of dealing with or controlling things or people.
- Moral rules or principles of behavior that should guide members of a profession or organization and make them deal honestly and fairly with each other and with their customer.
18 Clues: Concept • The action or process of keeping financial accounts. • The process of dealing with or controlling things or people. • The Individuals who purchase products and services to satisfy needs • The business function that creates or obtains product services for sale. • A unique group of prospective customers a business wants to serve and their locations. • ...
Market Vocab 2025-10-02
Across
- management of large amounts of money, especially by governments or large companies
- Individuals who purchase products and services to satisfy need
- Using the needs of customers as the primary focus during the planning, production, pricing, distribution, and promotion of a product or service
- The amount a customer pays and the methods of increasing the value of the products to the customers
- The business function that creates or obtains product services for sale.
- action or process of keeping financial accounts
- action or process of supplying goods to stores and other businesses that sell to consumers
- process of dealing with or controlling things or people
Down
- The ongoing activities designed to support the primary function of a business and keep it operating efficiently
- Moral rules or principles of behavior that should guide members of a profession or organization and make them deal honestly and fairly with each other and with their customer
- An activity that is intangible, exchanged directly from producer to consumer, and consumed at the time of production.
- action or business of promoting and selling products or services, including market research and advertising
- activity or profession of producing advertisements for commercial products or services
- The combination of marketing actions often referred to as product, price, place, and promotion: selling the right product, through appropriate distribution channels, at the right price in relation to other products and for the profitability of the company, with the correct support in terms of advertising, sales force etc
- Anything offered to a market by the business to satisfy customer needs, including physical products, services, and ideas.
- The methods used and information communicated to encourage customers to purchase and to increase their satisfaction.
- unique group of prospective customers a business wants to serve and their locations
17 Clues: action or process of keeping financial accounts • process of dealing with or controlling things or people • Individuals who purchase products and services to satisfy need • The business function that creates or obtains product services for sale. • management of large amounts of money, especially by governments or large companies • ...
chapter 2 i2m 2025-01-16
Across
- A statement that explains how a product or service solves a problem or improves a situation for the customer.
- The practice of creating a name, symbol, or design that identifies and differentiates a product from others.
- The use of digital channels, platforms, and technologies to promote products and services to consumers.
- The activities that communicate the merits of the product and persuade target customers to buy it.
- The process of making a product or service available for the consumer or business user that needs it.
- A specific group of consumers identified as the intended audience for a product or service.
- A favorable position a company holds over its competitors, allowing it to generate greater sales or margins.
- The process of dividing a broader market into smaller, defined categories based on shared characteristics.
Down
- The strategy of establishing a brand or product in the minds of consumers relative to competitors.
- The process of promoting, selling, and distributing a product or service to consumers.
- A strategy for managing a company's interactions with current and potential customers, often using data analysis to improve business relationships.
- The study of how individuals make decisions to spend their resources on consumption-related items.
- The process of gathering, analyzing, and interpreting information about a market, including information about the target market and consumers’ needs.
- A model that represents the journey potential customers go through on the way to making a purchase.
- A combination of factors that can be controlled by a company to influence consumers to purchase its products (often referred to as the 4 Ps Product, Price, Place, Promotion).
15 Clues: The process of promoting, selling, and distributing a product or service to consumers. • A specific group of consumers identified as the intended audience for a product or service. • The strategy of establishing a brand or product in the minds of consumers relative to competitors. • ...
Test Your Knowledge 2021-11-12
Across
- Bringing awareness to specific product or service
- Specific word that describes content in a webpage
- Information created to inform, educate, influence
- Keeping customers interested in your brand
- Turning a visitor into a customer
- Type of content that is visual in nature
Down
- Someone that has shown interest your product
- Putting a spotlight on a product or service
- An asset offered to prospects on a landing page
- Prediction of marketing and sales trends
- Keyword phrase with a # in front of it
11 Clues: Turning a visitor into a customer • Keyword phrase with a # in front of it • Prediction of marketing and sales trends • Type of content that is visual in nature • Keeping customers interested in your brand • Putting a spotlight on a product or service • Someone that has shown interest your product • An asset offered to prospects on a landing page • ...
Communications Final Review 2014-12-16
5 Clues: A collection of information about a customer • How well a company is providing customer service • This should be added to the price of parts and labor • Order processing costs are higher for these customers • Most customer service issues are rcognized through these
Bank Acronyms 2021-04-18
Across
- unit deployment program
- international account number
- common access card
- military banking overseas edition
- currency transaction report
- annual percentage yeild
- status of forces agreement
- Army and Air Force Exchange Service
- customer information folder
- date of estimated return from overseas
Down
- paid upon proper identification
- power of attorney
- magnetic ink character recognition
- line of credit
- north Atlantic treaty organization
- fair credit reporting act
- bank secrecy act
- truth in savings act
- point of sale
- federal deposit insurance corporation
- electronic funds transfer
- defense finance and accounting
- temporary duty
23 Clues: point of sale • line of credit • temporary duty • bank secrecy act • power of attorney • common access card • truth in savings act • unit deployment program • annual percentage yeild • fair credit reporting act • electronic funds transfer • status of forces agreement • currency transaction report • customer information folder • international account number • defense finance and accounting • ...
Brightway Card 2023-03-31
Across
- incentive payout
- p1c side that displays host application
- PTP
- 651
- name of OneMain Credit Card
- Payday
- celebrates success.
- disclosure advising the call is recorded
Down
- OneMain has 8 leadership_____.
- all day long Kuntry says "hey.."
- person who submits unresolved complaints
- we do not charge these fees
- Listen for customer cues.
- If you're not first you're last.
- tab to change the statement method
- a state disclosure
- Keep Things simple and easy.
- other side of service view
- When in Rome, do as the _____ do.
- what's in it for me
20 Clues: PTP • 651 • Payday • incentive payout • a state disclosure • what's in it for me • celebrates success. • Listen for customer cues. • other side of service view • we do not charge these fees • name of OneMain Credit Card • Keep Things simple and easy. • OneMain has 8 leadership_____. • all day long Kuntry says "hey.." • If you're not first you're last. • When in Rome, do as the _____ do. • ...
shop vocabulary 2024-11-20
Across
- : agent de sécurité
- : une affiche
- : une étiquette
- : un comptoir
- : un tapis
- : un client
- : un vendeur
- : l’entrée
- : une tête de gondole
- room : cabine d’essayage
- : la porte d’entrée
- : un rayon
- : la caisse
- : un cintre
- : la fenêtre
- : des produits
- : le service client
Down
- : un fauteuil
- : un caissier
- : des étagères
- : un coupon de réduction
- : vêtements
- : de la marchandise
- : un code barre
- : une étiquette prix
- : l’accueil
- : une mannequin
- : la caisse
- : vitrine
- : un portant
- : un présentoir
- : programme fidélité
- : un miroir
- : une promotion
- : de la lumière
35 Clues: : vitrine • : un tapis • : l’entrée • : un rayon • : vêtements • : l’accueil • : la caisse • : un client • : un miroir • : la caisse • : un cintre • : un vendeur • : un portant • : la fenêtre • : un fauteuil • : un caissier • : une affiche • : un comptoir • : des étagères • : des produits • : un code barre • : une étiquette • : une mannequin • : un présentoir • : une promotion • : de la lumière • : agent de sécurité • ...
title 2022-08-23
Across
- parts manager at Nissan
- helps with our education and training
- Nissan Finance Manager
- our store in Bartonsville
- day we're closed
- informal dept. meeting
- our newest store
- dealership name
- boxy Kia model
- one place we advertise
- Nissan Service Manager
Down
- popular Nissan Model
- those who repair the vehicles
- car with 2 power sources
- Abeloff owner
- Nissan GSM
- a car we let a customer borrow
- GM store's other brand
- Shop foreman at GM-Buick
- shuttles customers around town
- another term for a car
- Nissan truck model
22 Clues: Nissan GSM • Abeloff owner • boxy Kia model • dealership name • day we're closed • our newest store • Nissan truck model • popular Nissan Model • Nissan Finance Manager • GM store's other brand • informal dept. meeting • another term for a car • one place we advertise • Nissan Service Manager • parts manager at Nissan • car with 2 power sources • Shop foreman at GM-Buick • our store in Bartonsville • ...
All In A Days Work 2021-01-15
Across
- Priority ______
- Sent from customer service, providers, etc.for review of claims payment or billing issues
- Instructions/guide to processing
- Added to a CPT code to bill a more specific service
- Additional help if previous person can't help
Down
- Department or what is processed
- Acronym for route to group "Code Review"
- Come here to visit face to face or chat
- PH Medicare product that needs "Medical Criteria Review" if no auth present. Do not process.
- To "fix" submitted by provider
- Ask this person for assistance
11 Clues: Priority ______ • To "fix" submitted by provider • Ask this person for assistance • Department or what is processed • Instructions/guide to processing • Come here to visit face to face or chat • Acronym for route to group "Code Review" • Additional help if previous person can't help • Added to a CPT code to bill a more specific service • ...
Crossword Rubens 2025-03-07
Across
- A networking model in which data, applications, and processing power are managed by servers on the Internet.
- Infrastructure as a service
- One of common networking modes
- physical machine running a hypervisor
- also called “hosted platform” and is similar to SaaS, but customer develops applications with the service provider’s tool and infrastructure.
- virtual machine manager
Down
- Logically defined network interface associated with a VM
- virtual machines
- virtual machine running in a hypervisor
- Examples of virtualization technologies
- also called “hosted applications” or “on-demand applications”
11 Clues: virtual machines • virtual machine manager • Infrastructure as a service • One of common networking modes • physical machine running a hypervisor • virtual machine running in a hypervisor • Examples of virtualization technologies • Logically defined network interface associated with a VM • also called “hosted applications” or “on-demand applications” • ...
Your Compliance is Risky! 2025-07-25
Across
- Law aimed at ensuring banks meet credit needs
- Public tool for analyzing mortgage lending
- CRA is made of three tests: Lending, Investment, and _________
- HMDA requires reporting of this data
- Formal customer concern
- Regular review to ensure adherence
- Banks must investigate Reg E errors in this many days
Down
- Complaint trends are often shown in this form
- Risk from failures in internal processes
- The CRA Public File must list this type of branch service
- Reg E refers to this type of transaction
11 Clues: Formal customer concern • Regular review to ensure adherence • HMDA requires reporting of this data • Risk from failures in internal processes • Reg E refers to this type of transaction • Public tool for analyzing mortgage lending • Law aimed at ensuring banks meet credit needs • Complaint trends are often shown in this form • ...
Products! 2024-04-09
Across
- this account has no monthly service charges
- this service protects your identity
- this type of credit card has no annual fee or foreign transaction fee
- this savings account does not have a limit on how many transfer you can do
- this checking account gets free check orders
Down
- this is the only type of credit card a W8 customer can get
- this checking account gets no service charge if they have a direct deposit of $500
- this is a type of loan that use a house as collateral
- this account gets a $20 if you deposit $20 or more for 11 months
- this is a type of prepaid debit card
- This service monitors the dark web for your information
11 Clues: this service protects your identity • this is a type of prepaid debit card • this account has no monthly service charges • this checking account gets free check orders • this is a type of loan that use a house as collateral • This service monitors the dark web for your information • this is the only type of credit card a W8 customer can get • ...
Marketing 2021-12-14
Across
- Enter to win $100
- When you come up with ___
- Discount
- Something someone does
- A physical poster
- Something that you have in a store
- Promoting something
- A saying that identifies your company
- Store
- Humans
Down
- Taxi cabs
- A character that represents your company
- Bogo
- Logo, mascot, slogan
- Not very common
- Money returned to the customer
- You use it to hear ads in the car
- Something you get for buying something
- When you purchase something you __ it
- Paper
- Something people use to identify company
- The amount of money something cost
22 Clues: Bogo • Paper • Store • Humans • Discount • Taxi cabs • Not very common • Enter to win $100 • A physical poster • Promoting something • Logo, mascot, slogan • Something someone does • When you come up with ___ • Money returned to the customer • You use it to hear ads in the car • Something that you have in a store • The amount of money something cost • When you purchase something you __ it • ...
Egencia Fairy Tale 2020-07-31
Across
- Look out!
- A Guiding Principle
- A reason to use a TMC
- Egencia Global Technical Services
- Global Customer Operations
- Green
- A reason to choose Egencia
- Who are we?
- Account Manager
- One of the Guidelines
- Selling military
- Important to Melanie
- A PCI application
Down
- CEO Expedia Group
- Credit Card Compliance
- Highest Score
- Vice President GCO
- One of the new office Locations
- Travel Management Company
- One of the Top1Box key factors
- Your job
- One of the service contracts
- IT Support
- A fish
- Headquarter
25 Clues: Green • A fish • Your job • Look out! • IT Support • Who are we? • Headquarter • Highest Score • Account Manager • Selling military • CEO Expedia Group • A PCI application • Vice President GCO • A Guiding Principle • Important to Melanie • A reason to use a TMC • One of the Guidelines • Credit Card Compliance • Travel Management Company • Global Customer Operations • A reason to choose Egencia • ...
CB 2019-12-05
Across
- Upgrade your domain before it's gone
- CLOUD Intelligent Collaboration Tools for your business
- A smart domain name suggestion service to help you drive customer engagement
- _ _ Operator
- Web_ _ _ _
- Power your inspiration. Connect your world
- _ _ _ _ Solutions
- Where big ideas belong on the web
- India ka apna Cloud
Down
- Hindi Cloud
- A trusted digital partner to every Indian business
- The perfect place to WordPress
- _ _ _ _ _ _ Stack
- Your online ally
- The Web Pro Squad!
- For snappy web hosting
- Server_ _ _ _
- WHMCS_ _ _ _ _ _
- _ _ _ _ In Touch
- CloudJiffy
- The ultimate toolkit for WordPress
- .online, .tech, .website
- Create.Communicate.Collaborate
23 Clues: CloudJiffy • Web_ _ _ _ • Hindi Cloud • _ _ Operator • Server_ _ _ _ • Your online ally • WHMCS_ _ _ _ _ _ • _ _ _ _ In Touch • _ _ _ _ _ _ Stack • _ _ _ _ Solutions • The Web Pro Squad! • India ka apna Cloud • For snappy web hosting • .online, .tech, .website • The perfect place to WordPress • Create.Communicate.Collaborate • Where big ideas belong on the web • The ultimate toolkit for WordPress • ...
DNK2 PEAK 2025-12-07
Across
- - Item to be delivered
- - Warehouse operations
- - Material Handling Equipment
- - Reliability and Maintenance Engineering
- - Preparedness for peak season
- - Transportation and delivery
- - Parent company
- - Utilization Rate
- - Facility management team
- - High volume demand period
Down
- - Package quantity
- - Single sortation wave in a delivery station
- - Testing under heavy load
- - Amazon Logistics
- - Last-mile service to customers
- - Process of assigning packages to sort locations
- - Customer order volume
- - Scan, Label, Apply, Manifest process
- - Delivery facility (DS)
- - Path taken by delivery drivers
- - Sending packages out for delivery
- - On-Time Rate
- - Standard Operating Procedure
23 Clues: - On-Time Rate • - Parent company • - Package quantity • - Amazon Logistics • - Utilization Rate • - Item to be delivered • - Warehouse operations • - Customer order volume • - Delivery facility (DS) • - Testing under heavy load • - Facility management team • - High volume demand period • - Material Handling Equipment • - Transportation and delivery • - Preparedness for peak season • ...
Marketing Terms 2016-09-01
Across
- Physical item
- Process of telling people about the product and the company that sells it
- Process of physically delivering goods to customers
- An individual or group who buys products
- Predict future sales and revenue
- Like a road map guides company to avoid pit falls, lost sales etc.
- Dynamic activities focusing on the customer to generate profitable exchange
Down
- Product, place, price, promotion
- Anything you can buy or sell
- Plan of action for marketing a product; consists of decisions on the 4 p's
- Helps company determine its strengths, weaknesses, opportunities, and threats
- The specific group of customers whose needs a company will focus on satisfying
- An action done for you
- Amount of money requested or exchanged for goods
- Concept, cause, image, issue or philosophy that can be marketed
15 Clues: Physical item • An action done for you • Anything you can buy or sell • Product, place, price, promotion • Predict future sales and revenue • An individual or group who buys products • Amount of money requested or exchanged for goods • Process of physically delivering goods to customers • Concept, cause, image, issue or philosophy that can be marketed • ...
Get to Know Customer Service 2022-10-07
Across
- Department that handles calls from 1-888-Zoetis Option 1 and takes online chats
- Our incredible director
- This customer service team assists a very specific customer with product lines such as poulvac.
Down
- Where we enter cases and task that we send to other departments and capture customer feedback
- Handles inquires from the field and inside sales
- This team assists with our distributor partners
- This team is focused on diagnostic equipment, returns and contracts
- Our order entry system
8 Clues: Our order entry system • Our incredible director • This team assists with our distributor partners • Handles inquires from the field and inside sales • This team is focused on diagnostic equipment, returns and contracts • Department that handles calls from 1-888-Zoetis Option 1 and takes online chats • ...
Innovation and Entrepreneurship 2024-07-03
Across
- off a new company created from part of existing once
- proposition the unique value of product
- the process of generating and developing new ideas
- raising small amounts of money from a large number of people
- a company that is valued at over $10 million
- a model of a product used to test and refine concepts
- a networks of interconnected business
- capacity of a business to grow
- experience the overall experience a user has with a product or service
Down
- persona a detailed profile of a company's ideal customer
- lab company focused on developing new ideas
- thinking a problem solving approach
- changing business strategy
- an organisation that helps startups grow by providing resources
- process to improve a product based on feedback
- innovation a business management model for a innovative ideas
16 Clues: changing business strategy • capacity of a business to grow • thinking a problem solving approach • a networks of interconnected business • proposition the unique value of product • lab company focused on developing new ideas • a company that is valued at over $10 million • process to improve a product based on feedback • the process of generating and developing new ideas • ...
words 02.27. és 03.03. 2023-03-03
Across
- előző
- vigyáz vkire
- ....... away - elijeszt
- ovi
- ....-.... job részmunkaidő
- körzet
- folt
- meglep
- gyógyszer,tabletta
- öl
- plafon
- szakértő
- jelent
- ingázni
- elpusztít
- igaz
- szolgáltató
- elnevez
- láthatatlan
- igazság
- ........ service - ügyfélszolgálat
- bánt vkit
Down
- kutatás
- vmi helyett
- túlsúlyos
- hozni
- egyetért
- inzultál vkit
- family ......... - családi találkozó
- elfogad
- lehetővé tesz
- ....-.... job teljes munkaidő
- lottó
- pelenka
- szállító
- ösztöndíj
- felbérelni
- hirtelen
- régió
- .... a medicine - bevenni egy gyógyszert
- bemutat
- hibáztat, okol
- alultáplált
43 Clues: öl • ovi • folt • igaz • előző • hozni • lottó • régió • körzet • meglep • plafon • jelent • kutatás • elfogad • pelenka • ingázni • bemutat • elnevez • igazság • egyetért • szállító • szakértő • hirtelen • túlsúlyos • ösztöndíj • elpusztít • bánt vkit • felbérelni • vmi helyett • szolgáltató • láthatatlan • alultáplált • vigyáz vkire • inzultál vkit • lehetővé tesz • hibáztat, okol • gyógyszer,tabletta • ....... away - elijeszt • ....-.... job részmunkaidő • ...
Vonigo Crossword 2021-01-29
Across
- Repeating
- Vonigo's origin story
- A descriptor, file format, and postal code
- Also known as "Vonigo team member"
- Route optimization
- Sales statistic
- Length times width
- Flexible
- Pain point that our QB integration solves (hyphenated)
Down
- Aussie Pet Mobile's primary service
- "Ring the ____"
- Devops approach (two words)
- Clock in-and-out
- Can be booked via OBE
- I have the team's longest last name
- Acronym for measuring clients' satisfaction
- Vonigo integrates with Nice_____
- Restarting play in rugby
- The movement of things from one place to another
- Converts energy + drives customer bookings
20 Clues: Flexible • Repeating • "Ring the ____" • Sales statistic • Clock in-and-out • Route optimization • Length times width • Vonigo's origin story • Can be booked via OBE • Restarting play in rugby • Devops approach (two words) • Vonigo integrates with Nice_____ • Also known as "Vonigo team member" • Aussie Pet Mobile's primary service • I have the team's longest last name • ...
Newsletter Items 2024-07-21
Across
- Shows love via food
- Gives the best quality care
- Behind ever great OBGYN
- Turned 30 in May
- Employee Customer Service
- Bradleighs dog
- Who's place no one else can take
- Buddy program
- Knows about natural non-toxic products
- First activity in May
Down
- Bowl of be charming
- Largest organ in the body
- Team Spirit Recipient
- First cross trainer
- Made of copper
- Egg searched for in Easter
- Office potluck Coordinator
- Who left in May
- St Patrick's Day Celebration
- Crosses out of horseshoe nails
- Goes a long way
21 Clues: Buddy program • Made of copper • Bradleighs dog • Who left in May • Goes a long way • Turned 30 in May • Bowl of be charming • Shows love via food • First cross trainer • Team Spirit Recipient • First activity in May • Behind ever great OBGYN • Largest organ in the body • Employee Customer Service • Egg searched for in Easter • Office potluck Coordinator • Gives the best quality care • ...
Aces Behaviors 2017-05-08
Across
- Full of optimism or cheerfulness
- Work done for someone else
- A feeling or expression of gratitude
- Become involved
- Expression of parting wishes
- A company or other organization that buys and sells goods, makes products, or provides services
- Predict
- "Goodbye" or "Thank you"
- Make pleasant expression with mouth
- Patron
Down
- Feeling pleasure or satisfied
- Bringing feelings of enjoyment, or satisfaction
- Welcoming behavior
- Displaying great vigor
- Admit or recognize something or someone
- Casual talk
- "Hello" or "How are you"
- Not negative
- In a happy mood
- Wants and _____ are two different things
20 Clues: Patron • Predict • Casual talk • Not negative • Become involved • In a happy mood • Welcoming behavior • Displaying great vigor • "Hello" or "How are you" • "Goodbye" or "Thank you" • Work done for someone else • Expression of parting wishes • Feeling pleasure or satisfied • Full of optimism or cheerfulness • Make pleasant expression with mouth • A feeling or expression of gratitude • ...
Product/Service Management 2022-01-25
Across
- total # of products in a line
- Smallest unit of a product that can be sold to a customer
- group of related products
- Logo
- A first model
- Improving the existing products
- an official name
- total # of product line that a company offers
- Helps Identify a company.
- Final Stage
- Name given to a product
- Product Grows
- Where the product fits in the market
Down
- Company adds additional items
- improving a product or service
- Variation in products offered in a product line
- Introduction,Growth,Maturity,Decline
- of identifiying market requirements
- Longest Stage
- first stage
20 Clues: Logo • Final Stage • first stage • A first model • Longest Stage • Product Grows • an official name • Name given to a product • group of related products • Helps Identify a company. • Company adds additional items • total # of products in a line • improving a product or service • Improving the existing products • of identifiying market requirements • Introduction,Growth,Maturity,Decline • ...
Alexandra's Crossword 2023-08-04
Across
- достигам, протягам се
- полза
- съдържание
- посредник
- добре осведомен, информиран, с широки познания
- знак, забележителност
- ангажирам се, задължавам се
- съществен, основен, крайно необходим
- ценост, цена
- жител, обитател
- замесен, заангажиран
- услуга
- развивам
- наследявам
- условие
- забавен, смешен
- сухоземна костенурка
Down
- безпокойство, тревога; безпокоя се, грижа се
- морска костенурка
- продавач, търговец на дребно
- реклама
- таван
- дълголетие
- данни
- клиент, купувач
- сред
- предприемач
- обратна връзка
- получавам, добивам; спечелвам (награда); сдобивам се с; снабдявам се с
- столетник
- предпочитание
- консуматор, потребител
- термин
33 Clues: сред • полза • таван • данни • услуга • термин • реклама • условие • развивам • посредник • столетник • съдържание • дълголетие • наследявам • предприемач • ценост, цена • предпочитание • обратна връзка • клиент, купувач • жител, обитател • забавен, смешен • морска костенурка • замесен, заангажиран • сухоземна костенурка • достигам, протягам се • знак, забележителност • консуматор, потребител • ангажирам се, задължавам се • ...
Acom 1 - 26/02/24 2024-02-25
Across
- Passez devant
- carte (routière, d’un salon)
- tournez à gauche
- client
- commande
- achat ou acheter
- déçu
- remoursement
- Occupée (ligne téléphonique ou une personne)
- rencontrer
- attendez (au téléphone)
- Tournez à droite
- manquer (article, personne, son pays)
- disponible (un article, une personne)
- poste téléphonique d’une personne
- escalier
Down
- rez de chaussé
- service d’une entreprise, rayon d’un magazine
- fournisseur
- Allez tout droit
- devis
- épeler
- répondre (à une appel)
- Point d’accueil, bureau des renseignement
- Premier étage
- remise
- en solde
- escalier
- remise
- caracteristique, fonctionnalité (d’un article)
30 Clues: déçu • devis • client • épeler • remise • remise • commande • en solde • escalier • escalier • rencontrer • fournisseur • remoursement • Passez devant • Premier étage • rez de chaussé • Allez tout droit • tournez à gauche • achat ou acheter • Tournez à droite • répondre (à une appel) • attendez (au téléphone) • carte (routière, d’un salon) • poste téléphonique d’une personne • manquer (article, personne, son pays) • ...
Unit 2 Vocabulary CAP L3 2025-04-27
Across
- an amount of something available
- almost the same
- money you pay for a service
- very important
- a person who buys something
- help
- very old
- last
- not many or not much
- a place
- how good something is
Down
- a dark area away from the sun
- dirty or unsafe
- to give
- calm and quiet
- a written agreement
- to work or do a job
- a lot of something
- a part of something
- very much
- to change something
- to say something is good
- strange or unusual
- a space or place
24 Clues: help • last • to give • a place • very old • very much • calm and quiet • very important • almost the same • dirty or unsafe • a space or place • a lot of something • strange or unusual • a written agreement • to work or do a job • a part of something • to change something • not many or not much • how good something is • to say something is good • money you pay for a service • a person who buys something • ...
MKT 2024-04-09
Across
- This is a type of marketing that involves sending emails to a list of subscribers. It can be a great way to stay in touch with your audience and promote your products or services.
- This is a plan for how you will get your product or service to your target audience. Your distribution strategy should take into account your target audience, your marketing channels, and your budget.
- This is the combination of marketing tools and activities that a company uses to achieve its marketing objectives. The marketing mix includes the four Ps: product, price, place, and promotion.
- This is the foundation of any marketing strategy. You need to identify who you are trying to reach with your message in order to choose the right channels and messaging.
- This involves using social media platforms to connect with your target audience and promote your brand or product.
- This is a form of online advertising where you pay for each time someone clicks on your ad.
- This is a type of marketing that involves creating and sharing valuable content to attract and retain a clearly defined audience and, ultimately, to drive profitable customer action.
- These are the specific methods a business uses to sell its products or services to customers. There are many different sales channels, such as direct sales, wholesale, and retail.
- This is the practice of improving the ranking of your website on search engine results pages (SERPs). The higher your website ranks, the more likely people are to visit it.
Down
- These are the physical or online channels through which a product or service gets to the customer. For example, a company that sells shoes might distribute its products through retail stores, online stores, or both.
- This is a type of marketing that involves using a variety of channels to reach your target audience. The goal of omnichannel marketing is to create a seamless customer experience across all touchpoints.
- This is the practice of managing the spread of information about an individual or company to the public in order to improve their image.
- These are the ways you will reach your target audience. Some common marketing channels include social media, email marketing, content marketing, search engine optimization (SEO), and pay-per-click (PPC) advertising.
- management, This is a process for managing all aspects of a customer's relationship with a company. A CRM system can help you track customer interactions, identify sales opportunities, and improve customer service.
14 Clues: This is a form of online advertising where you pay for each time someone clicks on your ad. • This involves using social media platforms to connect with your target audience and promote your brand or product. • This is the practice of managing the spread of information about an individual or company to the public in order to improve their image. • ...
Marketing Terms 2016-09-01
Across
- Product,place,price,promotion.
- plan of action for marketing a product, consist of delusions on the four P's
- The specific group of customers whose needs a company will focus on satisfying.
- Concept,cause,issue,philosophy that can be marketed.
- Involves making products available to customers
- The process of physically delivering goods to customers
- Anything that can be bought or sold.
- An action done for you.
Down
- Consists of dynamic activities that focus on the customer to generate a profitable exchange.
- Process of telling people about the product and the company that sells it
- Determines strengths,weaknesses,opportunities,threats.
- Like a road map-guides company
- A physical term for something you can touch..
- Preditcts futur sales/revenue
- An individual/group who buys products.
- Amount of money requested or exchanged for goods.
16 Clues: An action done for you. • Preditcts futur sales/revenue • Product,place,price,promotion. • Like a road map-guides company • Anything that can be bought or sold. • An individual/group who buys products. • A physical term for something you can touch.. • Involves making products available to customers • Amount of money requested or exchanged for goods. • ...
September '16 BSL Meeting Activity 2016-09-14
Across
- this type of customer has a dedicated line when calling the contact center
- this is given for service, security, and sales
- this needs to be submitted by noon on the 5th business day of the month
- program that allows two customers to receive $50 gift cards if certain requirements are met
- notified of suspected employee fraud
- can be purchased for any amount up to $1000
- a great place for customers to put important documents
- audit performed twice a year by the ROM
Down
- this is filled out for cash transactions over $10,000, not always prompted by teller capture
- where Risk Wednesday is found
- once this is received it needs to be kept under dual control until verification in front of the customer
- what we tell corporate security when they call if an alarm is activated
- this needs to be done to any cash box at the end of the day, even UB2 terminals
- notified of suspected customer fraud/elder abuse
14 Clues: where Risk Wednesday is found • notified of suspected employee fraud • audit performed twice a year by the ROM • can be purchased for any amount up to $1000 • this is given for service, security, and sales • notified of suspected customer fraud/elder abuse • a great place for customers to put important documents • ...
Marketing Terms 2016-09-02
Across
- An action done for you
- An individual or group who buys products
- Like a road map guides company to avoid pit falls, lost sales etc.
- Dynamic activities focusing on the customer to generate profitable exchange
- Helps company determine its strengths, weaknesses, opportunities, and threats
- Predict future sales and revenue
- Process of telling people about the product and the company that sells it
- Concept, cause, image, issue or philosophy that can be marketed
Down
- Amount of money requested or exchanged for goods
- Anything you can buy or sell
- The specific group of customers whose needs a company will focus on satisfying
- Plan of action for marketing a product; consists of decisions on the 4 p's
- Process of physically delivering goods to customers
- Product, place, price, promotion
- Physical item
15 Clues: Physical item • An action done for you • Anything you can buy or sell • Predict future sales and revenue • Product, place, price, promotion • An individual or group who buys products • Amount of money requested or exchanged for goods • Process of physically delivering goods to customers • Concept, cause, image, issue or philosophy that can be marketed • ...
Crossword Puzzle 2021-11-10
Across
- Generally a percent of logged in time that a Brand Advocate spends in active contact handling (i.e., on incoming calls, in wrap up, on outbound calls).
- How well Brand advocates comply with their assigned shift schedules. Usually expressed as a percentage of logged on time. The duration a Brand Advocate was logged into the phone.
- The term used to cover loss of staff from a center usually described as an annualized percentage of total staff.
- The elapsed time from when a Brand Advocate answers a call until the Brand Advocate disconnects.
- The aggregate evaluation of the customer’s needs and expectations, which can be gauged through feedback from customers, customer service representatives or by listening to call recordings.
- A unit of measurement for any given performance calculation. How performance in a contact center is measured. Some examples of this include average handle time and schedule adherence.
- The paid time that staff is not available to take calls, expressed as a percentage. Factored into staffing requirements, shrinkage accounts for breaks, meetings, training, off-phone activities and paid leave, among other things, allowing sufficient staff to be scheduled to meet service goals.
Down
- The time in seconds a Brand Advocate puts a caller on hold.
- The “waiting line” for delayed calls. A queue holds the call until a Brand Advocate is available.
- The person who handles incoming or outgoing calls or other formats of interactions with customers. Also referred to as customer service representative (CSR), rep, consultant, operator, technician, account executive, team member, customer service professional.
- Using resources in the most cost-effective manner. One of three levels of value in the call center, according to the International Customer Management Institute.
- The capacity to understand or feel what another person is experiencing from within their frame of reference, i.e., the capacity to place oneself in another's position.
- Speed of answer goals that are often expressed as the speed of answer to be attained or as some percentage of calls to be answered within some number of seconds (e.g., 80 percent of call answered within 30 seconds).
- A form of additional compensation directly linked to an employee’s performance.
- An employee or consultant with responsibility for reviewing processes and procedures of a company.
15 Clues: The time in seconds a Brand Advocate puts a caller on hold. • A form of additional compensation directly linked to an employee’s performance. • The elapsed time from when a Brand Advocate answers a call until the Brand Advocate disconnects. • The “waiting line” for delayed calls. A queue holds the call until a Brand Advocate is available. • ...
12.1 KEY TERMS 2015-02-26
Across
- used when a person buys goods and services that he or she has purchased before but not regularly.
- conscious, logical reason for a purchase.
- the advantages or personal satisfaction a customer will get from a good or service.
- takes place in a manufacturer's or wholesaler's showroom or a customer's place of business.
- any form of direct contact between a salesperson and customer.
Down
- used when a person needs little information about a product.
- used when there has been little or no previous experience with an item.
- the process of selling over the telephone
- basic, physical, or extended attributes of a product or purchase.
- characteristics of a product to a customer's needs and wants.
- providing solutions to customers' problems by finding products that meet their needs.
- feeling experienced by a customer through association with a product.
12 Clues: the process of selling over the telephone • conscious, logical reason for a purchase. • used when a person needs little information about a product. • characteristics of a product to a customer's needs and wants. • any form of direct contact between a salesperson and customer. • basic, physical, or extended attributes of a product or purchase. • ...
Lean! 2018-06-06
Across
- All production parts, consumables and sub assemblies are pulled into the production according the customer demand, as opposed to the traditional pushing production based on a central schedule.
- A process to signal the need for work, either for Production to make something or stores, or supplier, to supply something.
- where the production work in progress moves smoothly between work stages with little (or no) inventory buffers between each step.
- Are you producing sooner, faster, or in greater quantities than the customer is demanding?
- Processing How much extra work is performed beyond the standard required by the customer?
- Applied to business organizations, it implies continuing improvement involving everyone. It usually refers to continuous small step improvement over a sustained period of time.
- A powerful lean manufacturing technique used to document, analyze and improve the flow of information or materials required to produce a product or service for a customer.
- Do you have any raw materials, work-in-progress (WIP), or finished goods that are not having value added to them?
Down
- Does the process result in anything that the customer would deem unacceptable
- waste due to variation
- is there unnecessary (non-value-added) movement of parts, materials, or information between processes?
- waste due to overburdening or stressing the people, equipment or system
- a business plan or project plan expressed on a single A3 sheet of paper.
- Are people or parts, systems or facilities idle — waiting for a work cycle to be completed?
- A visual feedback process that indicates a person has a problem in production or in part supply and needs assistance to fix the problem.
- also known as the “seven forms of waste”
- Methods that prevent or detect defects in products.
17 Clues: waste due to variation • also known as the “seven forms of waste” • Methods that prevent or detect defects in products. • waste due to overburdening or stressing the people, equipment or system • a business plan or project plan expressed on a single A3 sheet of paper. • Does the process result in anything that the customer would deem unacceptable • ...
Intro to Marketing 2025-01-06
Across
- The aspect of making, selling and providing products in exchange for money
- “Where” a product is available for customer access; one of the 4ps of marketing
- The reason for a company to be in business; outside of making a profit
- Plans for carrying out and achieving marketing goals
- The overall image and feeling of a company and its products and/or service communicated through design elements and tone of messaging
- A person who purchases goods and services for personal use.
- Outreach with the purpose of accomplishing a determined goal and that has a larger scope than and goes beyond the one-time communication.
- A unique representative symbol or image of a company
Down
- A mode of promotional outreach that informs consumers about a brand, product, and/or service
- How much customers are charged for a product or service; one of the 4ps of marketing
- The exchange of an offered product or service for a buyer’s payment
- An overall and coordinated approach for connecting an audience with a product or service that will meet an audience’s need
- Potential customers who show interest in a product or service
- The act of generating interest in a brand, product, or service; one of the 4ps of marketing
- The “what” that is being marketed, including services and physical products; one of the 4ps of marketing
- The group of people most likely to purchase a product and to whom you should focus your marketing efforts.
- Elements that are widely recognized as core components of marketing; refers to the 4P’s of marketing
17 Clues: Plans for carrying out and achieving marketing goals • A unique representative symbol or image of a company • A person who purchases goods and services for personal use. • Potential customers who show interest in a product or service • The exchange of an offered product or service for a buyer’s payment • ...
MIDTERM_BUSINESS PROCESS MANAGEMENT_AUG24 2024-10-21
Across
- A representation of a product's features and benefits.
- A focus on customer needs and preferences in design.
- The phase where ideas for products are generated.
- A tangible item produced for sale.
Down
- The evaluation of product performance against standards.
- The aspect of design that influences production costs.
- The process of creating a product design.
- A type of design focused on aesthetics and functionality.
- A method used to assess design viability.
- DESIGN The practice of designing services to enhance customer experience.
10 Clues: A tangible item produced for sale. • The process of creating a product design. • A method used to assess design viability. • The phase where ideas for products are generated. • A focus on customer needs and preferences in design. • The aspect of design that influences production costs. • A representation of a product's features and benefits. • ...
Hayneedle 2017-10-04
Across
- What kind of SR do I open to arrange a freight return?
- Where can I find tracking information?
- Where do you locate Google Ebuy orders?
- You will receive an ____ if you are more than 2 minutes late.
- Our new phone system is called _____
- Where do I follow up on my SRs?
- A cool place to talk
Down
- What is the line type if the customer is not returning the product?
- Providing a price adjustment before the item ships
- Where can you go on Hayneedle.com to find more information about a product?
- Where do you sign into Hayneedle.com?
- Your favorite place to work and shop
- The Hayneedle App is called...
- What do I press to reach FedEx Premier Customer Service?
- TOSC1483
- What system do I use to find inventory levels?
16 Clues: TOSC1483 • A cool place to talk • The Hayneedle App is called... • Where do I follow up on my SRs? • Your favorite place to work and shop • Our new phone system is called _____ • Where do you sign into Hayneedle.com? • Where can I find tracking information? • Where do you locate Google Ebuy orders? • What system do I use to find inventory levels? • ...
