customer service Crossword Puzzles
Marketing 2016-08-29
Across
- Selling provides customers with the goods and services they want
- Utility involves changing raw materials into usable goods or putting parts together to make them more useful
- Benefits of Marketing improved products
- Concept the idea that a business should strive to satisfy customers needs and wants
- strengths, weaknesses, opportunities, and threats
- Share its percentage of total sales volume generated by all companies that compete in a given market
- Management obtaining, developing, maintaining, and improvising a product
- of Marketing economy affected standard of living
- Prices Marketing activities increase demand, and this helps to lower prices
- Utility It is having a product or service available at a certain time of year or a convenient time of the day
- Management how to get goods into the customer hands
- inform, persuade, or remind current and potential customers about a business's products or services
- and Improved Products Marketing generates competition
Down
- intangible items
- tangible items
- how much to charge for goods and services
- Market includes all businesses that buy products for use in their operations
- relationship management finding and keeping costumers happy
- Utility The exchange of a product for money
- Markets The group that is identified for a specific marketing program
- Utility It involves communication with the consumer
- Profiles It lists information about the target market
- Market consists of consumers who purchase goods and services for personal use
- Utility involves having a product where customers can buy it
24 Clues: tangible items • intangible items • Benefits of Marketing improved products • how much to charge for goods and services • Utility The exchange of a product for money • of Marketing economy affected standard of living • strengths, weaknesses, opportunities, and threats • Utility It involves communication with the consumer • ...
Product Management 2025-02-27
Across
- The ability of a product to handle growth effectively
- Defining how a product is perceived in the market
- A strategic blueprint detailing the stages of product development and growth
- The end consumer of a product or service
- A plan to achieve a company's product vision
- The process of users accepting and integrating a product
- Determining how much to charge for a product
- A skeletal design of a digital product interface
- Keeping users engaged and continuing to use a product
- Quantitative measures used to track product success
- An early version of a product for testing and feedback
- An adaptive and iterative approach to product development focused on collaboration and flexibility
- Key learnings derived from user data and behaviour
- User opinions that help improve a product
Down
- Developing new ideas or methods to improve a product
- Deciding which features or tasks to focus on first
- The primary user or buyer of a product
- The expansion and scaling of a product in the market
- An item or service created to fulfill customer needs
- The overall interaction a user has with a product
- The process of refining a product based on feedback
- The process of creating an intuitive and visually appealing product
- A space where products and services are bought and sold
- A product with just enough features to be tested by early users
- How actively users interact with a product
25 Clues: The primary user or buyer of a product • The end consumer of a product or service • User opinions that help improve a product • How actively users interact with a product • A plan to achieve a company's product vision • Determining how much to charge for a product • A skeletal design of a digital product interface • Defining how a product is perceived in the market • ...
SCM Crossword Puzzle 2014-03-31
Across
- A carriers method of charging for transportation services performed.
- A basic transportation method or form.
- Typically used to support customer requirements by positioning select inventory in a local market warehouse in anticipation of responding to customer need.
- When portions of a shipment need to be delivered to different destinations.
- Determine proper charges after payment of a freight bill has been made.
- The variation in sales during inventory replenishment.
- The oldest mode of transport.
- Occurs when the original shipment destination is changed after a product has been shipped.
- The placement of specific products in selected pallet locations.
- A specific customer’s order is selected and prepared for shipment as the work assignment by a warehouse management system.
Down
- DRP schedules are developed using weekly time increments called_______?
- Combining inventory from multiple origins into a customized assortment to meet the needs of a specific customer.
- Specified as 100 units on hand.
- The amount of inventory typically in transit between facilities or on order but not received.
- When inventory is held for a longer time than normally required for replenishment.
- The destination party
- The percent of customer orders filled completely.
- Specific locations that are assigned to products in a warehouse layout on the basis of individual characteristics.
- Inventory that will be donated, destroyed, or sold at a loss.
- The audit of selected inventory on a cyclic schedule.
- Services that refer to the coordination of warehouse activities to customize product.
- Integrated rail and motor service.
- The remainder of inventory in the typical logistics system.
- The ability of a mode to handle any transport requirements.
24 Clues: The destination party • The oldest mode of transport. • Specified as 100 units on hand. • Integrated rail and motor service. • A basic transportation method or form. • The percent of customer orders filled completely. • The audit of selected inventory on a cyclic schedule. • The variation in sales during inventory replenishment. • ...
Frontier - Day 2 Review 2016-02-02
Across
- The number of points you lose if you provide a doctor's note.
- You can message your Team Leader via teleNetwork email, ____, and Spark message.
- Calls that are graded by your Team Leader, a member of the QA staff, or a mentor are called _____.
- If you are going to be late or absent you should contact your ____ ____
- True or False - Cold transfer means that you will speak with the supervisor/representative before transferring the customer.
- True or False - The 3 resolution paths are fix it, ticket it, and refer it.
- True or False - Smoking is allowed on teleNetwork property.
- _____ minutes is too long for a customer to be on hold.
- Do you ask the customer for permission to place them on hold?
- This is the phone option you use when you need to sneeze or cough.
- You can find more information about the teleNetwork point policy in the ____ ____
Down
- How many hours are you required to work for an hour unpaid lunch break?
- You can reach a L2 via your team's chat room on _____.
- The _____ _____ is the tool that shows service problem and outages for ISPs.
- Which calls do you need to take notes on?
- Your Team Leader just updated your file with your performance review. Where can you find this?
- This is the phone option that plays music. You use this when it is going to take a few minutes to do research or gather information for the customer.
- You lose points by being _____ or absent.
- How many weekend hours of availability are you required to submit per month?
- When should you take your notes? (During the call or at the end of the call?)
- Attendance points - How many points will get you fired?
- How many hours are you required to work for a 15 minute break?
22 Clues: Which calls do you need to take notes on? • You lose points by being _____ or absent. • You can reach a L2 via your team's chat room on _____. • _____ minutes is too long for a customer to be on hold. • Attendance points - How many points will get you fired? • True or False - Smoking is allowed on teleNetwork property. • ...
Customer Excellence Training 2022-09-19
Across
- happy customer, positive feedback, repeat order
- nama resmi perusahaan Rahsa Nusantara
- jasa/pelayanan
Down
- terima kasih, maaf, saya bantu termasuk ... words
- level of service quality
- salah satu elemen pelaksanaan service excellence
6 Clues: jasa/pelayanan • level of service quality • nama resmi perusahaan Rahsa Nusantara • happy customer, positive feedback, repeat order • salah satu elemen pelaksanaan service excellence • terima kasih, maaf, saya bantu termasuk ... words
SaaS Labs Puzzle 2025-02-11
Across
- SQL - (Not Qualified by AEs)
- It is the total expense incurred to acquire a new customer, encompassing all marketing and sales costs
- Leads that come in from core countries (the United States, the United Kingdom, Canada, Australia, France, Germany, and Spain) with a legitimate business
- The amount of revenue a company makes from each of its customer accounts
- Calculates total revenue, excluding expansion, minus revenue churn i.e. cancelations, or downgrades. [The difference between NRR and GRR is that GRR doesn’t account for expansion revenue]
- The revenue we lose in a given timeframe due to downgrades or cancellations.
- The number of customers/accounts we lose in a given timeframe.
- Where product adoption and user experience drive revenue growth, reducing reliance on traditional sales efforts.
- SAL - (Not transferred to AEs)
Down
- It measures the revenue growth from existing customers over a given period, accounting for upsells, cross-sells, expansions, contractions, and churn
- Customers where SDRs and AEs have guided prospects through the buying journey with personalized outreach, demos, and consultative selling
- It measures the total revenue a business expects from a single customer over the duration of their relationship
- MQL - (Unqualified leads)
- The total predictable revenue SaaS Labs expects from its subscription customers each month
- The annual percentage rate at which customers stop subscribing
- It is a financial metric used to measure the total amount of revenue expected from our customers annually, assuming all subscriptions are renewed for the year
- The average revenue generated from each customer contract in a specified time frame, usually annually
- It refers to the total value of sales contracts signed with customers over a specific period, typically bookings measure the incoming business and help forecast future revenue
- Persona of a customer giving highest ROI to JustCall. Org size: 20+; Country: US, Canada, UK, Australia; Industry: Home Service, Financial Services, Real Estate, fitness, Energy and Utilities and Healthcare
19 Clues: MQL - (Unqualified leads) • SQL - (Not Qualified by AEs) • SAL - (Not transferred to AEs) • The annual percentage rate at which customers stop subscribing • The number of customers/accounts we lose in a given timeframe. • The amount of revenue a company makes from each of its customer accounts • ...
National Healthcare Quality Week 2018-10-22
Across
- Medicaid Member Satisfaction Survey
- Passionate __ Service (core value)
- Appointment __ Survey
- 2018 Quality Goal: Ambetter __-Star Rating
- Who is responsible for Quality?
- Transforming the health of the community, one ___ at a time
- Health Outcomes Survey
Down
- QI executive partner
- 2018 Quality Goal: Medicare __-Star Rating
- ___ Improvement Team (PIT)
- ___ of Care Complaints
- 2018 Quality Goal: __ NCQA Accreditation and 4-Star Rating
- Quality __ Committee
- Healthcare Effectiveness Data Information Set (Acronym)
- National Committee for Quality Assurance
- ___ Adjustment
16 Clues: ___ Adjustment • QI executive partner • Quality __ Committee • Appointment __ Survey • ___ of Care Complaints • Health Outcomes Survey • ___ Improvement Team (PIT) • Who is responsible for Quality? • Passionate __ Service (core value) • Medicaid Member Satisfaction Survey • National Committee for Quality Assurance • 2018 Quality Goal: Medicare __-Star Rating • ...
hospitality and tourism 2024-02-07
Across
- and maintenance
- satisfaction
- boss
- of adventure
Down
- of service
- and knowledgeable
- high hostess
- best day of your life
8 Clues: boss • of service • high hostess • satisfaction • of adventure • and maintenance • and knowledgeable • best day of your life
hospitality and tourism 2024-02-07
Across
- and maintenance
- satisfaction
- boss
- of adventure
Down
- of service
- and knowledgeable
- high hostess
- best day of your life
8 Clues: boss • of service • high hostess • satisfaction • of adventure • and maintenance • and knowledgeable • best day of your life
hospitality and tourism 2024-02-07
Across
- and maintenance
- satisfaction
- boss
- of adventure
Down
- of service
- and knowledgeable
- high hostess
- best day of your life
8 Clues: boss • of service • high hostess • satisfaction • of adventure • and maintenance • and knowledgeable • best day of your life
customer satisfaction 2022-10-26
Across
- something someone does for you
- how a business interacts with its customers
- when a customer keeps using the same business
Down
- when a customer has advice for the business
- the team of people who provide help when customers have trouble with a company's products or services
- what a customer feels when they are happy with their purchase
- when a product is worth the price
7 Clues: something someone does for you • when a product is worth the price • when a customer has advice for the business • how a business interacts with its customers • when a customer keeps using the same business • what a customer feels when they are happy with their purchase • ...
Customer Service 2020-04-15
Across
- assistance
- paintless dent repair
Down
- glass claims
- insurance
4 Clues: insurance • assistance • glass claims • paintless dent repair
Customer Service 2014-11-11
Across
- haiikf
- lf;;ojd
- jfod;ojdf
Down
- jfoosoa;f
4 Clues: haiikf • lf;;ojd • jfoosoa;f • jfod;ojdf
Fundamentals of Market Identification Vocabulary 2025-02-14
Across
- Marketing marketing strategy which aims to reach the largest audience possible, often with a uniform message and product offering
- Market specific group of consumers which a business aims to reach with its products and marketing efforts
- Segmentation dividing a market into different geographical units such as nations, states, regions, counties, cities or neighborhoods
- Market specialized segment of the market for a particular kind of product or service
- Insights deep understanding derived from analyzing customer data and behavior to inform business strategies and marketing efforts
- Persona fictional representation of a business’s ideal customer based on market research and real data about existing customers
- process of establishing an image or identity of a brand or product so consumers perceive it in a certain way
- statistical data relating to the population and particular groups within it, such as age, gender, income, education level and occupation
Down
- Segmentation practice of dividing a broad consumer or business market into sub-groups of consumers based on shared characteristics
- Segmentation dividing a market into segments based on consumer knowledge, attitudes, uses or responses to a product
- study of consumers based on their activities, interests, opinions, values and lifestyles
- Strategy business’s overall plan for reaching prospective consumers and turning them into customers of their products or services
- Identification process of determining who a business’s potential customers are based on various factors like demographics, needs and preferences
- Behavior study of individuals, groups or organizations and the processes they use to select, secure, use and dispose of products, services, experiences or ideas to satisfy needs and desires
- Proposition business or marketing statement which summarizes why a consumer should buy a product or use a service
15 Clues: Market specialized segment of the market for a particular kind of product or service • study of consumers based on their activities, interests, opinions, values and lifestyles • Market specific group of consumers which a business aims to reach with its products and marketing efforts • ...
Marketing 2016-08-29
Across
- Management how to get goods into the customer hands
- Utility involves changing raw materials into usable goods or putting parts together to make them more useful
- Selling provides customers with the goods and services they want
- Markets The group that is identified for a specific marketing program
- Relationship Management an aspect of marketing that combines customer information with customer service
- and Improved Products Marketing generates competition
- Management obtaining, developing, maintaining, and improvising a product
- of Marketing economy affected standard of living
- Market consists of consumers who purchase goods and services for personal use
- strengths, weaknesses, opportunities, and threats
- Concept the idea that a business should strive to satisfy customers needs and wants
- how much to charge for goods and services
- relationship management finding and keeping costumers happy
Down
- Utility involves having a product where customers can buy it
- Profiles It lists information about the target market
- Share its percentage of total sales volume generated by all companies that compete in a given market
- Prices Marketing activities increase demand, and this helps to lower prices
- tangible items
- Market includes all businesses that buy products for use in their operations
- Utility It involves communication with the consumer
- Utility The exchange of a product for money
- inform, persuade, or remind current and potential customers about a business's products or services
- Benefits of Marketing improved products
- Utility It is having a product or service available at a certain time of year or a convenient time of the day
- intangible items
25 Clues: tangible items • intangible items • Benefits of Marketing improved products • how much to charge for goods and services • Utility The exchange of a product for money • of Marketing economy affected standard of living • strengths, weaknesses, opportunities, and threats • Management how to get goods into the customer hands • ...
9COMM Revision Semester One 2022-05-23
Across
- Particular group of consumers at which a promotion strategy is aimed (L)
- Intangible commercial activity such as banking and education (N/A)
- A business that sells goods in large quantity at discounted prices; typically to retailers (B)
- A dishonest scheme; a fraud (N/A)
- A business which sells goods to a final customer; usually in smaller quantities (B)
- An agent who supplies goods to retailers (B)
- Methods of promoting a product or service (K)
- Practice of paying for goods or service to be features in films/TV programmes (N/A)
- Electronic Funds Transfer at Point of Sale (C)
- Planning future income and expenses (E)
- A company that makes goods for sale (B)
- Comparing similar products to find the best value before a purchase (E)
Down
- Combination of different marketing strategies; 5Ps (J)
- Dividing the market of potential customers into smaller groups (L)
- Latin term that means "let the buyer beware" (F)
- Process of distinguishing a product from competitors through promotional strategies (I)
- Distinctive promotion of a particular or product (N/A)
- Personal customer interactions to make sales and build relationships (K)
- Purchasing products on a whim (E)
- Your favourite subject (N/A)
- Extra money repaid for borrowing money (E)
- A fraud or swindle (D)
- Australian Competition and Consumer Commission (N/A)
- An item made to be sold (N/A)
- a written or spoken legally enforceable agreement (G)
25 Clues: A fraud or swindle (D) • Your favourite subject (N/A) • An item made to be sold (N/A) • Purchasing products on a whim (E) • A dishonest scheme; a fraud (N/A) • Planning future income and expenses (E) • A company that makes goods for sale (B) • Extra money repaid for borrowing money (E) • An agent who supplies goods to retailers (B) • ...
Customer Service Week 2022 - Activity #3 2022-10-05
Across
- help cx feeling
- a true fan
- a fustrating customer
- having high standard
- cx tesimonial
- restate cx need
- showing intimacy
Down
- focus on the issue not the person
- showing thankfulness
- top 300 items
- roll out the red carpet
- give assistance
- a positive attitude
- increase cx knowledge
14 Clues: a true fan • top 300 items • cx tesimonial • help cx feeling • give assistance • restate cx need • showing intimacy • a positive attitude • showing thankfulness • having high standard • a fustrating customer • increase cx knowledge • roll out the red carpet • focus on the issue not the person
Top Ten Set 3 2022-03-16
Across
- Edge Console, Spirit, Catch, Avaya
- processes to follow and ensure we are speaking to the correct people/caller
- a conversation skill that puts the customer first and foremost
- kind of a short term loan with fees when customers overdraw accounts
- the best place to look for an answer to unfamiliar calls/service requests
- our only way to help a customer get returns of their fees under curtesy from the bank
Down
- customers using money from their own accounts to keep from getting OD fees
- one of our easier and stronger KYC items
- an effective way to narrow down the scope of a call so we can help customers with their true needs
- conversation guide for all customer interactions
10 Clues: Edge Console, Spirit, Catch, Avaya • one of our easier and stronger KYC items • conversation guide for all customer interactions • a conversation skill that puts the customer first and foremost • kind of a short term loan with fees when customers overdraw accounts • the best place to look for an answer to unfamiliar calls/service requests • ...
MARKETING 2015-10-06
Across
- The set of all actual and potential buyers of a product or service.
- The act of obtaining a desire object from someone by offering something in return.
- New product that is created from what you presently did.
- Deals with the age, gender and income in the market environment.
- A statement of the organization's purpose.
- Company growth by offering modified or new product to current market segments.
- A segment of the population marketing research to represent the population.
- A group of customers who respond in the same way to a given set of market effort.
- States of felt deprivation.
Down
- Information collected for the specific purpose at hand
- Human wants that are backed by buying power.
- An individual or business that purchases the goods or services produced by a business
- Information that already exists somewhere.
- The factors close to the company that affect its ability to serve its customers.
- A company offering a similadid product and services to the same customers at similar prices
- The collection of businesses and products that make up the company.
- A person who pays to consume the goods and/or services produced by a seller
- Actually differentiating the market offering to create superior customer value.
- The total combined lifetime value of all of the company's customer.
- A person's pattern of living as expressed in his or her activities,interest and opinion.
20 Clues: States of felt deprivation. • Information that already exists somewhere. • A statement of the organization's purpose. • Human wants that are backed by buying power. • Information collected for the specific purpose at hand • New product that is created from what you presently did. • Deals with the age, gender and income in the market environment. • ...
Personal Finance Vocabulary 2016-08-29
Across
- financial ability to repay a loan with present income
- percentage of interest you will pay on a loan
- unlicensed lenders
- business that stores and sells credit information
- promises to pay if borrower fails to pay
- customer pays bills before due dates
- measure of creditworthiness based on credit and financial history
- credit available to you on current accounts
- person who borrows money
- collects overdue balance on an amount
- period in which borrower will repay loan
- treating people differently based on prejudice
- pay monthly fee to credit bureau for information
- person that loans money
- interest rate that banks offer to their best business customers
Down
- responsible attitude toward honoring obligations
- customer pays on due date or within grace period
- borrowing someone else's money
- state law that sets maximum interest rate
- property pledged to assure repayment of a loan
- part of purchase price paid in cash up front
- complete record of your borrowing and repayment performance
- providing a service for which you will pay later
- buying without thinking
- potential creditors will grant credit if you are a good risk
- written statement of consumer's credit history
- organization that makes high-risk customer loans
- points that tell potential creditors the likelihood of repayment of loan
- value of property you possess
- amount borrowed
30 Clues: amount borrowed • unlicensed lenders • buying without thinking • person that loans money • person who borrows money • value of property you possess • borrowing someone else's money • customer pays bills before due dates • collects overdue balance on an amount • promises to pay if borrower fails to pay • period in which borrower will repay loan • ...
Marketing Vocab 2016-08-29
Across
- having a strong & often bad effect on something
- the function of marketing to add value to a product
- decinding how to get product into consumers hands
- understanding concepts & strategies to promote to an audience
- combines customer info with customer service
- the means of getting the product in the customers hands
- what is exchanged for a product
- Having a product available at a certain time
- affects economy and & standard of living in countries
- strength weakness opportunists and threats
- the thing you sell
- involves communication with the customer
- consumers who purchase goods and services for personal use
Down
- includes product place price and promotion
- changing raw materials into useless goods
- group of people who share the same needs and have the ability to purchase a product
- breaking down the market into smaller groups
- providing customers with services they want
- maintaining/improving a product due to reactions
- the exchange of a product for money
- percentage of total sales generated by company in that given market
- includes all businesses
- having a product where customers can buy it
- info about customers
- a group identified for a specific market
- the idea that a business should strive to satisfy buyers
- activities related to selling and advertising a product
- tangible items that have monetary value
- a good/ helpful effect/ result
29 Clues: the thing you sell • info about customers • includes all businesses • a good/ helpful effect/ result • what is exchanged for a product • the exchange of a product for money • tangible items that have monetary value • a group identified for a specific market • involves communication with the customer • changing raw materials into useless goods • ...
Marketing Vocab 2016-08-29
Across
- the exchange of a product for money
- consumers who purchase goods and services for personal use
- affects economy and & standard of living in countries
- a group identified for a specific market
- what is exchanged for a product
- activities related to selling and advertising a product
- includes all businesses
- includes product place price and promotion
- Having a product available at a certain time
- group of people who share the same needs and have the ability to purchase a product
- maintaining/improving a product due to reactions
- the means of getting the product in the customers hands
- having a strong & often bad effect on something
- strength weakness opportunists and threats
Down
- a good/ helpful effect/ result
- info about customers
- providing customers with services they want
- combines customer info with customer service
- understanding concepts & strategies to promote to an audience
- breaking down the market into smaller groups
- the idea that a business should strive to satisfy buyers
- decinding how to get product into consumers hands
- percentage of total sales generated by company in that given market
- the thing you sell
- having a product where customers can buy it
- tangible items that have monetary value
- changing raw materials into useless goods
- involves communication with the customer
- the function of marketing to add value to a product
29 Clues: the thing you sell • info about customers • includes all businesses • a good/ helpful effect/ result • what is exchanged for a product • the exchange of a product for money • tangible items that have monetary value • a group identified for a specific market • involves communication with the customer • changing raw materials into useless goods • ...
Cruise & Spa 2024-10-29
Across
- _______ excursions - Activities available at ports for an additional fee
- Encouraging guests to upgrade to premium treatments
- ______ cruise - Special-interest cruise designed for specific groups
- Process of assessing customer segments for revenue potential. This is a type of analysis
- Traveler who moves to warmer areas in winter
- A bundled set of services at a set price
- ________ price - Cost per cabin for a cruise
- _____ demand - Period of highest customer demand
- Group of competitors used for benchmarking performance (hint: This is two words)
- Predicting future occupancy levels using historical data
- Expense associated with attracting each new customer. This is a type of cost.
- ______ turnover - Time taken to prepare a cabin for the next guest
Down
- Offering a higher-value service than initially intended
- Guests staying for an extended period, typically more than a week (hint: This is two words)
- Income from additional services beyond the basic package. This is a type of revenue.
- Payment model where customers pay for each use individually (hint: This is four words)
- Free or discounted rate offered to attract certain customers
- Revenue Management Action Plan
- Market _______ strategy - Pricing strategy to attract new customers by setting lower prices
- Rate ________ - Consistency in pricing across different distribution channels
- Percentage of rooms or cabins occupied
- _______ pace - Rate at which reservations are made over time
- _______ chef - Renowned chef featured at exclusive dining locations
23 Clues: Revenue Management Action Plan • Percentage of rooms or cabins occupied • A bundled set of services at a set price • Traveler who moves to warmer areas in winter • ________ price - Cost per cabin for a cruise • _____ demand - Period of highest customer demand • Encouraging guests to upgrade to premium treatments • Offering a higher-value service than initially intended • ...
Entrepreneurship Crossword: 9.1 Principles of Successful Selling 2023-03-07
Across
- an established customer
- a person or company that has some characteristics of the target market
- when qualifying a sales lead requires making contact by telephone or in person
- the process of using a computer program to search large collections of electronic information and look for patterns and trends
- abbreviation for a formal way of asking a company to make a bid for a sale
- the reason that a customer may be reluctant or cautious about buying
Down
- another term for sales people or representatives
- when a salesperson contacts someone they do not know and without prior notice
- when a person provides contact information for someone else that may be interested in the product or service
- an emotional connection between people based on feelings of mutual trust and respect
- a potential customer
11 Clues: a potential customer • an established customer • another term for sales people or representatives • the reason that a customer may be reluctant or cautious about buying • a person or company that has some characteristics of the target market • abbreviation for a formal way of asking a company to make a bid for a sale • ...
OPERATION: THE HUNT C360 2017-01-17
Across
- A building, piece of property, or another facility that is connected to the supply grid
- The front-end system where the Business Master Data is created and maintained
- The back-end system where the Technical Master Data is created and maintained
- The type of service provided to a premise and holds all business specific equipment information for a business (electric of gas)
- Data that is used for billing a customer for services provided
- Account. The Business Partner’s account for which we create invoices for service
Down
- Data collected through transactions, like meter reading recorded, bill amount, receivables amount
- Site. A premise is the occupied location where a billable commodity (Gas or Electric) can be provided
- Customer. Entities that represent the people or organizations with who DTE maintains business relations
- Meter, Transformer. The physical device
- Agreement. The business agreement created at move-in for services such as Electric, Gas, HPP
11 Clues: Meter, Transformer. The physical device • Data that is used for billing a customer for services provided • The front-end system where the Business Master Data is created and maintained • The back-end system where the Technical Master Data is created and maintained • Account. The Business Partner’s account for which we create invoices for service • ...
UNIT 2.02 2018-03-08
Across
- Management: key to maximizing profits
- reservations for accommodations
- length of stay
- of Demand: customers insist on certain good/service
- ins: unexpected guest who occupy room
- records for rooms pre-booked
- Management: evaluating demand/setting prices
- predicting number of guest/customer
Down
- schedule large expenditures
- Show Percentage: a ratio on reserved room
- guest who stay past departure date
- guest who check-out early
- goods/services business sales
- average daily rate
- Day Forecast:occupancy, rooms sold,etc
- Rates:ratio of used space
16 Clues: length of stay • average daily rate • guest who check-out early • Rates:ratio of used space • schedule large expenditures • records for rooms pre-booked • goods/services business sales • reservations for accommodations • guest who stay past departure date • predicting number of guest/customer • Management: key to maximizing profits • ins: unexpected guest who occupy room • ...
Marketing CrossWord 2022-12-05
Across
- the person who receives the message
- A book, article, person, or other resource consulted for information.
- interpretation of the language and symbols sent by the source through a channel
- musical commercials usually sung with the sales message in the verse
- things that cannot be realized or defined
- losses experienced by retailers due to shoplifting, employee theft, and damage to merchandise
- The end user of a product or service
- the processing of information into the memory system—for example, by extracting meaning.
- anything that interferes with, distorts, or slows down the transmission of information
- whatever a speaker communicates to someone else
Down
- Large stores combining full-line discount stores with supermarkets in one place.
- the cutting out of marketing channel intermediaries by product or service producers
- an alternative method of international trade which promotes environmentalism, fair wages, alleviation of global poverty and a fair price for growers
- independently owned firms that take title to the merchandise they handle
- the actual item that is sold
- A written or spoken media message designed to interest consumers in purchasing a product or service
- All notes in a scale related to one central tone
- the environment in which a customer and service provider interact
- Actions or activities that one person performs for another
- a short and striking or memorable phrase used in advertising.
20 Clues: the actual item that is sold • the person who receives the message • The end user of a product or service • things that cannot be realized or defined • whatever a speaker communicates to someone else • All notes in a scale related to one central tone • Actions or activities that one person performs for another • ...
superpowers 2021-09-22
Across
- Oriented
- Service
- Skills
- Riders
Down
- Mover
- staff
6 Clues: Mover • staff • Skills • Riders • Service • Oriented
MTN Buzz 2023-09-29
Across
- client
- cash
Down
- timing
- resolve
- recommend
- service
6 Clues: cash • timing • client • resolve • service • recommend
Company Departments 2022-10-07
Across
- Advertises and promotes the product
- Takes care of customer needs
- Processes exports and imports
- Makes the product
- Responsible for buying supplies
- Delivers orders
Down
- Recruits and manages workers
- Makes payments,bills and expenses
- Takes care of the building and repairs
- Organizes tasks with departments
- Lead product from production toconsumer
- Is in charge of the computers and network
- Sells the product/service
13 Clues: Delivers orders • Makes the product • Sells the product/service • Recruits and manages workers • Takes care of customer needs • Processes exports and imports • Responsible for buying supplies • Organizes tasks with departments • Makes payments,bills and expenses • Advertises and promotes the product • Takes care of the building and repairs • Lead product from production toconsumer • ...
Customer Service 2013-03-04
Across
- God for Business man
- Today's only client
Down
- My best friend today
- This is just a sample
4 Clues: Today's only client • My best friend today • God for Business man • This is just a sample
Customer Service 2023-02-11
Across
- people use this when in debt
- a person who owes money
Down
- a person who is owed money
- the support you offer customers
4 Clues: a person who owes money • a person who is owed money • people use this when in debt • the support you offer customers
Personal Finance Vocabulary 2016-08-29
Across
- providing a service for which you will pay later
- credit available to you on current accounts
- value of property you possess
- complete record of your borrowing and repayment performance
- points that tell potential creditors the likelihood of repayment of loan
- organization that makes high-risk customer loans
- person who borrows money
- written statement of consumer's credit history
- person that loans money
- amount borrowed
- property pledged to assure repayment of a loan
- unlicensed lenders
Down
- interest rate that banks offer to their best business customers
- financial ability to repay a loan with present income
- promises to pay if borrower fails to pay
- business that stores and sells credit information
- collects overdue balance on an amount
- borrowing someone else's money
- responsible attitude toward honoring obligations
- part of purchase price paid in cash up front
- treating people differently based on prejudice
- measure of creditworthiness based on credit and financial history
- customer pays on due date or within grace period
- buying without thinking
- potential creditors will grant credit if you are a good risk
- pay monthly fee to credit bureau for information
- state law that sets maximum interest rate
- percentage of interest you will pay on a loan
- period in which borrower will repay loan
- customer pays bills before due dates
30 Clues: amount borrowed • unlicensed lenders • buying without thinking • person that loans money • person who borrows money • value of property you possess • borrowing someone else's money • customer pays bills before due dates • collects overdue balance on an amount • promises to pay if borrower fails to pay • period in which borrower will repay loan • ...
Marketing Vocab 2016-08-29
Across
- activities related to selling and advertising a product
- changing raw materials into useless goods
- the means of getting the product in the customers hands
- involves communication with the customer
- includes product place price and promotion
- combines customer info with customer service
- providing customers with services they want
- percentage of total sales generated by company in that given market
- includes all businesses
- decinding how to get product into consumers hands
- consumers who purchase goods and services for personal use
- the exchange of a product for money
- the function of marketing to add value to a product
- the thing you sell
Down
- group of people who share the same needs and have the ability to purchase a product
- maintaining/improving a product due to reactions
- affects economy and & standard of living in countries
- having a product where customers can buy it
- what is exchanged for a product
- Having a product available at a certain time
- breaking down the market into smaller groups
- info about customers
- a good/ helpful effect/ result
- a group identified for a specific market
- understanding concepts & strategies to promote to an audience
- tangible items that have monetary value
- the idea that a business should strive to satisfy buyers
- having a strong & often bad effect on something
- strength weakness opportunists and threats
29 Clues: the thing you sell • info about customers • includes all businesses • a good/ helpful effect/ result • what is exchanged for a product • the exchange of a product for money • tangible items that have monetary value • involves communication with the customer • a group identified for a specific market • changing raw materials into useless goods • ...
Marketing Vocab 2016-08-29
Across
- consumers who purchase goods and services for personal use
- combines customer info with customer service
- tangible items that have monetary value
- the function of marketing to add value to a product
- affects economy and & standard of living in countries
- a good/ helpful effect/ result
- involves communication with the customer
- the means of getting the product in the customers hands
- info about customers
- understanding concepts & strategies to promote to an audience
- decinding how to get product into consumers hands
- having a product where customers can buy it
- having a strong & often bad effect on something
- Having a product available at a certain time
- group of people who share the same needs and have the ability to purchase a product
Down
- percentage of total sales generated by company in that given market
- what is exchanged for a product
- activities related to selling and advertising a product
- the exchange of a product for money
- includes product place price and promotion
- the idea that a business should strive to satisfy buyers
- changing raw materials into useless goods
- breaking down the market into smaller groups
- maintaining/improving a product due to reactions
- includes all businesses
- strength weakness opportunists and threats
- providing customers with services they want
- the thing you sell
- a group identified for a specific market
29 Clues: the thing you sell • info about customers • includes all businesses • a good/ helpful effect/ result • what is exchanged for a product • the exchange of a product for money • tangible items that have monetary value • involves communication with the customer • a group identified for a specific market • changing raw materials into useless goods • ...
MARKETING MOGAMBOS CROSSWORD PUZZLE 2024-12-10
Across
- A marketing approach focusing on one-on-one customer interactions
- The mix of factors that influence consumer decisions
- A report detailing competitors' marketing strategies
- Marketing designed to evoke emotional responses
- A visual representation of a company's identity
- The target group for a specific product or service
- The cost to acquire a new customer
- Advertising that disrupts user experience, like pop-ups
- A type of data used to understand customer preferences
- The study of consumer habits to improve sales
- Platforms like Facebook and Instagram are examples of this
- Content created by users that promotes a brand
- The concept which focus only on Quantity of the product
- The process of bringing a product into the market
Down
- A short, memorable phrase used in advertising
- A type of digital marketing that uses email campaigns
- A specific group of customers at which a product is aimed
- The strategy of improving a website's visibility on search engines
- A brief and compelling statement of a company's mission or purpose
- A digital marketing metric that tracks clicks on ads
- Pricing method based on consumer demand
- Primary goal of advertising
- The practice of raising brand awareness without paid ads
- A promotional item, often free, to entice customers
- A person who promotes products on social media for brands
- A marketing technique where products are promoted through user testimonials
26 Clues: Primary goal of advertising • The cost to acquire a new customer • Pricing method based on consumer demand • A short, memorable phrase used in advertising • The study of consumer habits to improve sales • Content created by users that promotes a brand • Marketing designed to evoke emotional responses • A visual representation of a company's identity • ...
Reply to Enquiry Letters 2020-11-22
Across
- The....of reply letter must be satisfaction of customer.
- ......reply letter helps to establish a logical order.
- The positive response boosts the client's ....in the abilities of service provider.
- While replying to multiple queries, response can be in the form of ....list.
Down
- The scope of a reply letter is contained in the ......provided to the customer.
- It is required to respond quickly to the ......of customer.
- The reply letter must clear how the request would be.......
- The reply to customer's query should be...and brief.
8 Clues: The reply to customer's query should be...and brief. • ......reply letter helps to establish a logical order. • The....of reply letter must be satisfaction of customer. • It is required to respond quickly to the ......of customer. • The reply letter must clear how the request would be....... • ...
MARKETING 2015-10-06
Across
- Information that already exists somewhere.
- The act of obtaining a desire object from someone by offering something in return.
- A segment of the population marketing research to represent the population.
- An individual or business that purchases the goods or services produced by a business
- States of felt deprivation.
- Company growth by offering modified or new product to current market segments.
- Deals with the age, gender and income in the market environment.
- Information collected for the specific purpose at hand
- The set of all actual and potential buyers of a product or service.
Down
- A person's pattern of living as expressed in his or her activities,interest and opinion.
- Human wants that are backed by buying power.
- A statement of the organization's purpose.
- The collection of businesses and products that make up the company.
- A group of customers who respond in the same way to a given set of market effort.
- A company offering a similadid product and services to the same customers at similar prices
- New product that is created from what you presently did.
- The total combined lifetime value of all of the company's customer.
- Actually differentiating the market offering to create superior customer value.
- The factors close to the company that affect its ability to serve its customers.
- A person who pays to consume the goods and/or services produced by a seller
20 Clues: States of felt deprivation. • A statement of the organization's purpose. • Information that already exists somewhere. • Human wants that are backed by buying power. • Information collected for the specific purpose at hand • New product that is created from what you presently did. • Deals with the age, gender and income in the market environment. • ...
MARKETING 2015-10-06
Across
- The set of all actual and potential buyers of a product or service.
- Information that already exists somewhere.
- A person who pays to consume the goods and/or services produced by a seller
- The factors close to the company that affect its ability to serve its customers.
- Actually differentiating the market offering to create superior customer value.
- A company offering a similadid product and services to the same customers at similar prices
- The collection of businesses and products that make up the company.
- A person's pattern of living as expressed in his or her activities,interest and opinion.
- A statement of the organization's purpose.
- Deals with the age, gender and income in the market environment.
Down
- Information collected for the specific purpose at hand
- New product that is created from what you presently did.
- Company growth by offering modified or new product to current market segments.
- The total combined lifetime value of all of the company's customer.
- Human wants that are backed by buying power.
- The act of obtaining a desire object from someone by offering something in return.
- An individual or business that purchases the goods or services produced by a business
- A group of customers who respond in the same way to a given set of market effort.
- A segment of the population marketing research to represent the population.
- States of felt deprivation.
20 Clues: States of felt deprivation. • Information that already exists somewhere. • A statement of the organization's purpose. • Human wants that are backed by buying power. • Information collected for the specific purpose at hand • New product that is created from what you presently did. • Deals with the age, gender and income in the market environment. • ...
Personal Finance Vocabulary 2016-08-29
Across
- value of property you possess
- points that tell potential creditors the likelihood of repayment of loan
- amount borrowed
- responsible attitude toward honoring obligations
- providing a service for which you will pay later
- organization that makes high-risk customer loans
- complete record of your borrowing and repayment performance
- person who borrows money
- percentage of interest you will pay on a loan
- pay monthly fee to credit bureau for information
- credit available to you on current accounts
- interest rate that banks offer to their best business customers
- written statement of consumer's credit history
- financial ability to repay a loan with present income
Down
- promises to pay if borrower fails to pay
- part of purchase price paid in cash up front
- measure of creditworthiness based on credit and financial history
- property pledged to assure repayment of a loan
- customer pays bills before due dates
- buying without thinking
- borrowing someone else's money
- treating people differently based on prejudice
- state law that sets maximum interest rate
- collects overdue balance on an amount
- business that stores and sells credit information
- unlicensed lenders
- person that loans money
- potential creditors will grant credit if you are a good risk
- customer pays on due date or within grace period
- period in which borrower will repay loan
30 Clues: amount borrowed • unlicensed lenders • buying without thinking • person that loans money • person who borrows money • value of property you possess • borrowing someone else's money • customer pays bills before due dates • collects overdue balance on an amount • promises to pay if borrower fails to pay • period in which borrower will repay loan • ...
Personal Finance Vocabulary 2016-08-29
Across
- period in which borrower will repay loan
- state law that sets maximum interest rate
- property pledged to assure repayment of a loan
- business that stores and sells credit information
- written statement of consumer's credit history
- pay monthly fee to credit bureau for information
- buying without thinking
- organization that makes high-risk customer loans
- complete record of your borrowing and repayment performance
- value of property you possess
- credit available to you on current accounts
- promises to pay if borrower fails to pay
- percentage of interest you will pay on a loan
Down
- person who borrows money
- interest rate that banks offer to their best business customers
- responsible attitude toward honoring obligations
- part of purchase price paid in cash up front
- unlicensed lenders
- customer pays bills before due dates
- providing a service for which you will pay later
- treating people differently based on prejudice
- collects overdue balance on an amount
- potential creditors will grant credit if you are a good risk
- customer pays on due date or within grace period
- points that tell potential creditors the likelihood of repayment of loan
- amount borrowed
- financial ability to repay a loan with present income
- person that loans money
- measure of creditworthiness based on credit and financial history
- borrowing someone else's money
30 Clues: amount borrowed • unlicensed lenders • buying without thinking • person that loans money • person who borrows money • value of property you possess • borrowing someone else's money • customer pays bills before due dates • collects overdue balance on an amount • period in which borrower will repay loan • promises to pay if borrower fails to pay • ...
Marketing Vocab 2016-08-29
Across
- having a strong & often bad effect on something
- understanding concepts & strategies to promote to an audience
- Having a product available at a certain time
- providing customers with services they want
- consumers who purchase goods and services for personal use
- combines customer info with customer service
- the thing you sell
- activities related to selling and advertising a product
- decinding how to get product into consumers hands
- changing raw materials into useless goods
- the idea that a business should strive to satisfy buyers
- strength weakness opportunists and threats
- having a product where customers can buy it
- a group identified for a specific market
- what is exchanged for a product
- a good/ helpful effect/ result
Down
- includes product place price and promotion
- includes all businesses
- breaking down the market into smaller groups
- group of people who share the same needs and have the ability to purchase a product
- maintaining/improving a product due to reactions
- affects economy and & standard of living in countries
- the exchange of a product for money
- the means of getting the product in the customers hands
- info about customers
- tangible items that have monetary value
- percentage of total sales generated by company in that given market
- involves communication with the customer
- the function of marketing to add value to a product
29 Clues: the thing you sell • info about customers • includes all businesses • a good/ helpful effect/ result • what is exchanged for a product • the exchange of a product for money • tangible items that have monetary value • involves communication with the customer • a group identified for a specific market • changing raw materials into useless goods • ...
Marketing Vocab 2016-08-29
Across
- the means of getting the product in the customers hands
- having a strong & often bad effect on something
- includes all businesses
- Having a product available at a certain time
- the idea that a business should strive to satisfy buyers
- combines customer info with customer service
- info about customers
- the exchange of a product for money
- a good/ helpful effect/ result
- providing customers with services they want
- decinding how to get product into consumers hands
- the function of marketing to add value to a product
- affects economy and & standard of living in countries
- tangible items that have monetary value
- what is exchanged for a product
- includes product place price and promotion
Down
- having a product where customers can buy it
- group of people who share the same needs and have the ability to purchase a product
- activities related to selling and advertising a product
- percentage of total sales generated by company in that given market
- maintaining/improving a product due to reactions
- a group identified for a specific market
- the thing you sell
- breaking down the market into smaller groups
- understanding concepts & strategies to promote to an audience
- involves communication with the customer
- consumers who purchase goods and services for personal use
- changing raw materials into useless goods
- strength weakness opportunists and threats
29 Clues: the thing you sell • info about customers • includes all businesses • a good/ helpful effect/ result • what is exchanged for a product • the exchange of a product for money • tangible items that have monetary value • a group identified for a specific market • involves communication with the customer • changing raw materials into useless goods • ...
Quality Management Crossword 2020-09-20
Across
- hazard Analysis and Critical Control Points
- the action or process of providing someone or something with an official document attesting to a status or level of achievement
- framework which can help us to understand customer satisfaction
- theory for product development and customer satisfaction developed in the 1980s by Professor Noriaki Kano, which classifies customer preferences into five categories
- the process of returning part of the output of a circuit, system, or device to the input, either to oppose the input or to aid the input
Down
- an essential or distinctive characteristic, property, or attribute
- National Standard of Ukraine
- internal auditor
- the International Organization for Standardization
- systems of total quality control
- features and technology of expert evaluation of service quality in hotels and restaurants
11 Clues: internal auditor • National Standard of Ukraine • systems of total quality control • hazard Analysis and Critical Control Points • the International Organization for Standardization • framework which can help us to understand customer satisfaction • an essential or distinctive characteristic, property, or attribute • ...
Quality Management Crossword 2020-09-20
Across
- systems of total quality control
- features and technology of expert evaluation of service quality in hotels and restaurants
- theory for product development and customer satisfaction developed in the 1980s by Professor Noriaki Kano, which classifies customer preferences into five categories
- the action or process of providing someone or something with an official document attesting to a status or level of achievement
Down
- internal auditor
- hazard Analysis and Critical Control Points
- framework which can help us to understand customer satisfaction
- the International Organization for Standardization
- the process of returning part of the output of a circuit, system, or device to the input, either to oppose the input or to aid the input
- National Standard of Ukraine
- an essential or distinctive characteristic, property, or attribute
11 Clues: internal auditor • National Standard of Ukraine • systems of total quality control • hazard Analysis and Critical Control Points • the International Organization for Standardization • framework which can help us to understand customer satisfaction • an essential or distinctive characteristic, property, or attribute • ...
Welcome to Spot! 2023-10-06
Across
- "We Never Give Back ________"
- Chain the sequence of processes involved in the production and distribution of a commodity.
- Spot's most recent office opened in ________
- The Spot Experience consists of Technology, Great People and ____________
- Broker the middleman between the shipper (the maker or owner of the product) and the trucking company that moves the freight.
- Refrigerated truck
- "We are more than just a ________"
- Indianapolis, IN -> Los Angeles, CA
- "We never lose our _________ to deliver"
- 3PL- _____ Party Logistics
- How many states do we have an office?
- The social media site that Spot is most active on
- Your trainers are part of the __________ & Development team at Spot
- Asset = _______
- Trucking company that "carries" the product
- LPL- Less than ______________
- Which time zone is Utah in?
Down
- the ability to understand and share the feelings of another.
- Denny Darrow is the Senior VP of Human __________
- You cannot wear __________ to work at Spot.
- Spot's customer- chain of grocery stores
- Company who manufactures and distributes a product
- It’s not gas, it’s _________
- Spot's in-house TMS (Transportation Mgmt System)
- Spot's unique customer service of combining tech, great people (YOU) and relationships. "The Spot ___________"
- _________% of all freight is moved by trucks
- Most male Spot employees, including the founders, are named
- "We Do the ________ Things Right"
- 1700 is an example of ________ time
- Spot's customer- cheese & ketchup
- "We Do What ______ Won't"
- The shipment of cargo is also known as a _________
32 Clues: Asset = _______ • Refrigerated truck • "We Do What ______ Won't" • 3PL- _____ Party Logistics • Which time zone is Utah in? • It’s not gas, it’s _________ • "We Never Give Back ________" • LPL- Less than ______________ • "We Do the ________ Things Right" • Spot's customer- cheese & ketchup • "We are more than just a ________" • Indianapolis, IN -> Los Angeles, CA • ...
Cross 2024-03-13
Across
- revenue tells you exactly how much money your business generates before expenses
- one in which the change in quantity demanded due to a change in price is large
- the price of a good or service increases, the quantity of goods or services increases and vice versa.
- a representation of the relationship between the price of a good or service and the quantity supplied for a given period of time.
- represents the relationship between the price of a good or service and the quantity demanded for a given period of time.Markett the total amount of an item producers are willing and able to sell at different prices, over a given period of time
- the number of goods or services that suppliers will produce and sell at a given market price
- Demand shifters include changes in any combination of the following factors
Down
- the total amount of a good or service that consumers demand over a given interval of time
- A variable that can change the quantity of a good or service supplied at each price
- transforms raw materials and components into a finished product that's delivered to a customer
- a good whose use is related to the use of an associated or paired good
- table that shows the quantity supplied at each price.
- The law of demand states that quantity purchased varies inversely with price.
- make (something needed or wanted) available to someone; provide.
- a table that shows the quantity demanded of a good or service at different price levels
- the total quantity demanded by all consumers in a market for a given good
- substance or material not elastic.
- The key consideration when thinking about maximizing revenue is the price elasticity of demand
- a sum of money granted by the government or a public body to assist an industry or business so that the price of a commodity or service may remain low or competitive.
- taxes imposed on certain goods, services, and activities.
20 Clues: substance or material not elastic. • table that shows the quantity supplied at each price. • taxes imposed on certain goods, services, and activities. • make (something needed or wanted) available to someone; provide. • a good whose use is related to the use of an associated or paired good • ...
Marketing a business 2025-11-06
Across
- business consistently going above and beyond expected performance to ensure customers are satisfied with their experience.
- is software that is able to mimic the behaviour of humans.
- are marketing initiatives that enable customers to gain benefits for frequently purchasing from a business.
- the goals a business intends to achieve.
- the primary external factors impacting a business which it has some control over.
- factors within a business that a business has control over.
- the procedure set in place throughout the entire customer purchasing experience at a business.
- is a business proactively communicating intended messages to various publics.
- social, legal, technological, and economic conditions that a business operates in and has no control over.
- the unique set of values a business seeks to portray to its customers.
- the way a business creates, builds, and maintains customer relationships.
- the process of sending personalised electronic messages to existing customers to promote a business’s goods and services.
- the amount that a customer pays for a good or service.
- the process of collecting information relating to customer needs and preferences.
- the individuals that influence a customer’s perception of a business and its products.
- is communicating an intended message to the public to create and sustain a positive business reputation.
- an advertising strategy that involves highlighting the environmental benefits of a good or service.
- the marketing communications used by a business to inform, promote, and remind its target market about its product.
- a business reactively communicating to various publics in response to an issue that can negatively affect its reputation
- specific group of consumers that a business aims its marketing efforts towards.
- are developed patterns in consumer behaviours, attitudes, and values.
Down
- the ethical conduct of a business beyond legal obligations, and the consideration of social, economic, and environmental impacts when making business decisions.
- the group of consumers who continuously purchase goods and services from a business.
- the online platforms that can be used to connect with others and share content.
- A series of stages that a product will pass through from the moment it is introduced to the market until it becomes obsolete or replaced.
- the environment in which the business and customer interact.
- the actions of those who purchase goods and services for consumption.
- the process of implementing strategies to price, promote, and distribute products to current and potential customers.
- the practice of collecting, organising, using, and storing data securely so businesses can use this information to make effective decisions.
- process used by businesses to ensure their website ranks higher in search results when customers search for goods or services related to the business online.
- the process of examining information that has been collected by businesses in order to draw conclusions and make effective decisions.
- the shared values and beliefs of a business and its employees.
- A good or service that is offered to consumers to satisfy a need or want.
- the administration and protection of sensitive, personal information that customers provide during their interactions and transactions with a business.
- are the invention and innovation of tools that solve problems and enhance processes.
- an element of the marketing mix relating to how a business distributes its product to customers.
- an indication of the total number of potential customers who could purchase a product from a business in a particular market.
- The process of dividing a market into different groups of consumers that share similar characteristics.
38 Clues: the goals a business intends to achieve. • the amount that a customer pays for a good or service. • is software that is able to mimic the behaviour of humans. • factors within a business that a business has control over. • the environment in which the business and customer interact. • the shared values and beliefs of a business and its employees. • ...
MSC Team Huddle 2025-07-25
Across
- "Google it"
- Reinforces your control of the call
- A unique process completed by phone
- "I can relate"
- Delay, postpone or defer
- Part of the overall customer experience
- Free from fear and risk
- The act of resolving something
Down
- The start to searching for the answer
- Tell, show or define
- Increase in intensity
- Listening with attentiveness
- Silent, as a TV remote function
13 Clues: "Google it" • "I can relate" • Tell, show or define • Increase in intensity • Free from fear and risk • Delay, postpone or defer • Listening with attentiveness • The act of resolving something • Silent, as a TV remote function • Reinforces your control of the call • A unique process completed by phone • The start to searching for the answer • Part of the overall customer experience
Cross 2024-03-13
Across
- revenue tells you exactly how much money your business generates before expenses
- one in which the change in quantity demanded due to a change in price is large
- the price of a good or service increases, the quantity of goods or services increases and vice versa.
- a representation of the relationship between the price of a good or service and the quantity supplied for a given period of time.
- represents the relationship between the price of a good or service and the quantity demanded for a given period of time.Markett the total amount of an item producers are willing and able to sell at different prices, over a given period of time
- the number of goods or services that suppliers will produce and sell at a given market price
- Demand shifters include changes in any combination of the following factors
Down
- the total amount of a good or service that consumers demand over a given interval of time
- A variable that can change the quantity of a good or service supplied at each price
- transforms raw materials and components into a finished product that's delivered to a customer
- a good whose use is related to the use of an associated or paired good
- table that shows the quantity supplied at each price.
- The law of demand states that quantity purchased varies inversely with price.
- make (something needed or wanted) available to someone; provide.
- a table that shows the quantity demanded of a good or service at different price levels
- the total quantity demanded by all consumers in a market for a given good
- substance or material not elastic.
- The key consideration when thinking about maximizing revenue is the price elasticity of demand
- a sum of money granted by the government or a public body to assist an industry or business so that the price of a commodity or service may remain low or competitive.
- taxes imposed on certain goods, services, and activities.
20 Clues: substance or material not elastic. • table that shows the quantity supplied at each price. • taxes imposed on certain goods, services, and activities. • make (something needed or wanted) available to someone; provide. • a good whose use is related to the use of an associated or paired good • ...
Chapter 13.1 Key Terms Created by: Marianne Ortega 2014-01-10
Across
- A strategy to build customer relations.
- The process of creating, promoting, and presenting a product or service to meet the wants and needs of consumers.
- A group of customers who share common wants and needs.
- Involves one or more intermediaries.
Down
- Consists of of four marketing strategies: product, place, price, and promotion, collectively known as the four Ps.
- A pathway to direct products consumers.
- The point at which total revenues, or sales, equal total costs and expenses of developing and offering a product or service.
- When goods or services are sold from the producer directly to the customer.
8 Clues: Involves one or more intermediaries. • A pathway to direct products consumers. • A strategy to build customer relations. • A group of customers who share common wants and needs. • When goods or services are sold from the producer directly to the customer. • ...
Marketing Puzzle 2021-12-13
Across
- cost - Landed cost takes into account shipping costs and the currency exchange as well as the tariff rates.
- - non sustainable are things like promotion, placement, quality, benefits, price and or design
- - Research and development is a team apart of a business that focuses on improving products and finding ways to make them better
- - a monopoly is a firm that lacks any viable competition
- market - When a business expands to an international market they must tailor it’s competitive to fit the foreign market.
- - activities performed to support the sale of a product or other service
- - Reputation is good reviews or service from a business which instead of an actual profit or value creates a good name for the business and good service or product can spread by word of mouth
- market - the competitive market consist of specific types of products such as well the companies that manufacture these products
- - a measure of the profit responsiveness by segment to different levels of marketing investment
- ventures - shared control of a new business between two or more separate companies for mutual benefit
- segment - Each part of a broader market category that possesses an identifiable characteristic.
Down
- - Methods where a business holds onto its customers in spite of competition
- - an economic system based on supply and demand with little or no government control
- - making some activity easier or more comfortable and is the main reason people shop on the internet
- - Unique selling proposition is what businesses develop or a product that is unique and that no other competitors have because it’s unique so then consumers don’t need to decide what’s better over two of the same products from different companies
- - promotion are things such as coupons, contest and sales on certain products at stores to gain attention
- - where one company provides a product or service for a small market and by doing so keeps competitors out of the market
- marketing - The consumer develops a strong relationship with the product or the retailer and will not consider any other brand
- - when there are small number of large companies, each with a it of market control
- - Competition is the fight between two businesses for who can make the better product or better prices.
- - taxes placed on goods being imported into a country in order to protect the local industries from too much foriegn competition.
- share - The percentage that one company’s product takes of the total dollars spent by consumers on products within a specific market category
- - Different variety of products businesses have in stock/ own to compete with other brands or businesses
- advantage - the competitive edge which can be gained by one company over another by reducing production or marketing costs or both so that it can offer cheaper prices or use excess profits to bolster promotion or distribution.
- - design influences the way a product looks or preforms and also what it does
- - a financial gain, especially the difference between the amount earned and the amount spent in buying, operating, or producing something
- loyalty - Customer loyalty when a customer stick to buying a certain product and is very important to businesses because even little percent in customer retention results in major increases in profit
27 Clues: - a monopoly is a firm that lacks any viable competition • - activities performed to support the sale of a product or other service • - Methods where a business holds onto its customers in spite of competition • - design influences the way a product looks or preforms and also what it does • ...
Marketing Puzzle 2021-12-09
Across
- market- an economic system based on supply and demand with little or no government control
- segment- Each part of a broader market category that possesses an identifiable characteristic.
- design influences the way a product looks or preforms and also what it does
- advantage- the competitive edge which can be gained by one company over another by reducing production or marketing costs or both so that it can offer cheaper prices or use excess profits to bolster promotion or distribution.
- when there are small number of large companies, each with a it of market control
- - Different variety of products businesses have in stock/ own to compete with other brands or businesses
- market- When a business expands to an international market they must tailor it’s competitive to fit the foreign market.
- ventures- shared control of a new business between two or more separate companies for mutual benefit
- a monopoly is a firm that lacks any viable competition
- market- the competitive market consist of specific types of products such as well the companies that manufacture these products
- promotion are things such as coupons, contest and sales on certain products at stores to gain attention
- Unique selling proposition is what businesses develop or a product that is unique and that no other competitors have because it’s unique so then consumers don’t need to decide what’s better over two of the same products from different companies
- cost- Landed cost takes into account shipping costs and the currency exchange as well as the tariff rates.
Down
- loyalty- Customer loyalty when a customer stick to buying a certain product and is very important to businesses because even little percent in customer retention results in major increases in profit
- share- The percentage that one company’s product takes of the total dollars spent by consumers on products within a specific market category
- Reputation is good reviews or service from a business which instead of an actual profit or value creates a good name for the business and good service or product can spread by word of mouth
- - Methods where a business holds onto its customers in spite of competition
- Competition is the fight between two businesses for who can make the better product or better prices.
- a measure of the profit responsiveness by seg- ment to different levels of marketing investment
- Research and development is a team apart of a business that focuses on improving products and finding ways to make them better
- a financial gain, especially the difference between the amount earned and the amount spent in buying, operating, or producing something
- marketing- The consumer develops a strong relationship with the product or the retailer and will not consider any other brand
- where one company provides a product or service for a small market and by doing so keeps competitors out of the market
- services- activities performed to support the sale of a product or other service
- making some activity easier or more comfortable and is the main reason people shop on the internet
- non sustainable are things like promotion, placement, quality, benefits, price and or design
- taxes placed on goods being imported into a country in order to protect the local industries from too much foriegn competition
27 Clues: a monopoly is a firm that lacks any viable competition • - Methods where a business holds onto its customers in spite of competition • design influences the way a product looks or preforms and also what it does • when there are small number of large companies, each with a it of market control • ...
Marketing Puzzle 2021-12-09
Across
- market- an economic system based on supply and demand with little or no government control
- segment- Each part of a broader market category that possesses an identifiable characteristic.
- design influences the way a product looks or preforms and also what it does
- advantage- the competitive edge which can be gained by one company over another by reducing production or marketing costs or both so that it can offer cheaper prices or use excess profits to bolster promotion or distribution.
- when there are small number of large companies, each with a it of market control
- - Different variety of products businesses have in stock/ own to compete with other brands or businesses
- market- When a business expands to an international market they must tailor it’s competitive to fit the foreign market.
- ventures- shared control of a new business between two or more separate companies for mutual benefit
- a monopoly is a firm that lacks any viable competition
- market- the competitive market consist of specific types of products such as well the companies that manufacture these products
- promotion are things such as coupons, contest and sales on certain products at stores to gain attention
- Unique selling proposition is what businesses develop or a product that is unique and that no other competitors have because it’s unique so then consumers don’t need to decide what’s better over two of the same products from different companies
- cost- Landed cost takes into account shipping costs and the currency exchange as well as the tariff rates.
Down
- loyalty- Customer loyalty when a customer stick to buying a certain product and is very important to businesses because even little percent in customer retention results in major increases in profit
- share- The percentage that one company’s product takes of the total dollars spent by consumers on products within a specific market category
- Reputation is good reviews or service from a business which instead of an actual profit or value creates a good name for the business and good service or product can spread by word of mouth
- - Methods where a business holds onto its customers in spite of competition
- Competition is the fight between two businesses for who can make the better product or better prices.
- a measure of the profit responsiveness by seg- ment to different levels of marketing investment
- Research and development is a team apart of a business that focuses on improving products and finding ways to make them better
- a financial gain, especially the difference between the amount earned and the amount spent in buying, operating, or producing something
- marketing- The consumer develops a strong relationship with the product or the retailer and will not consider any other brand
- where one company provides a product or service for a small market and by doing so keeps competitors out of the market
- services- activities performed to support the sale of a product or other service
- making some activity easier or more comfortable and is the main reason people shop on the internet
- non sustainable are things like promotion, placement, quality, benefits, price and or design
- taxes placed on goods being imported into a country in order to protect the local industries from too much foriegn competition
27 Clues: a monopoly is a firm that lacks any viable competition • - Methods where a business holds onto its customers in spite of competition • design influences the way a product looks or preforms and also what it does • when there are small number of large companies, each with a it of market control • ...
Marketing definitions 2021-12-15
Across
- share - The percentage that one company’s product takes of the total dollars spent by consumers on products within a specific market category
- - non sustainable are things like promotion, placement, quality, benefits, price and or design
- services - activities performed to support the sale of a product or other service
- - when there are small number of large companies, each with a it of market control
- - Different variety of products businesses have in stock/ own to compete with other brands or businesses
- - taxes placed on goods being imported into a country in order to protect the local industries from too much foriegn competition
- market - the competitive market consist of specific types of products such as well the companies that manufacture these products
- cost - Landed cost takes into account shipping costs and the currency exchange as well as the tariff rates.
- segment - Each part of a broader market category that possesses an identifiable characteristic.
- ventures - shared control of a new business between two or more separate companies for mutual benefit
- - a monopoly is a firm that lacks any viable competition
- - Unique selling proposition is what businesses develop or a product that is unique and that no other competitors have because it’s unique so then consumers don’t need to decide what’s better over two of the same products from different companies
Down
- - making some activity easier or more comfortable and is the main reason people shop on the internet
- loyalty - Customer loyalty when a customer stick to buying a certain product and is very important to businesses because even little percent in customer retention results in major increases in profit
- - a measure of the profit responsiveness by seg- ment to different levels of marketing investment
- - Reputation is good reviews or service from a business which instead of an actual profit or value creates a good name for the business and good service or product can spread by word of mouth
- - Research and development is a team apart of a business that focuses on improving products and finding ways to make them better
- - where one company provides a product or service for a small market and by doing so keeps competitors out of the market
- - design influences the way a product looks or preforms and also what it does
- market - an economic system based on supply and demand with little or no government control
- - a financial gain, especially the difference between the amount earned and the amount spent in buying, operating, or producing something
- advantage - the competitive edge which can be gained by one company over another by reducing production or marketing costs or both so that it can offer cheaper prices or use excess profits to bolster promotion or distribution.
- market - When a business expands to an international market they must tailor it’s competitive to fit the foreign market.
- - Methods where a business holds onto its customers in spite of competition
- marketing - The consumer develops a strong relationship with the product or the retailer and will not consider any other brand
- - Competition is the fight between two businesses for who can make the better product or better prices.
- - promotion are things such as coupons, contest and sales on certain products at stores to gain attention
27 Clues: - a monopoly is a firm that lacks any viable competition • - Methods where a business holds onto its customers in spite of competition • - design influences the way a product looks or preforms and also what it does • services - activities performed to support the sale of a product or other service • ...
Make it Effortless 2020-04-13
Across
- A customer emotion that we can identify as unreceptive.
- A ______ statement should be made after offering a service solution to the customer.
- A ______ customer is someone who for one reason or another does not want to hear about a service currently.
Down
- This is one of the steps to consultative problem solving
- A ______ statement includes a mandatory disclosure statement that indicates you are about to change the direction of the call
- How many steps to consultative problem solving do we have?
6 Clues: A customer emotion that we can identify as unreceptive. • This is one of the steps to consultative problem solving • How many steps to consultative problem solving do we have? • A ______ statement should be made after offering a service solution to the customer. • ...
trade 2025-09-10
Across
- klient
- handel
- zatrudniać
Down
- obsługa
- rozmowa
- praca
6 Clues: praca • klient • handel • obsługa • rozmowa • zatrudniać
Cross 2024-03-13
Across
- revenue tells you exactly how much money your business generates before expenses
- one in which the change in quantity demanded due to a change in price is large
- the price of a good or service increases, the quantity of goods or services increases and vice versa.
- a representation of the relationship between the price of a good or service and the quantity supplied for a given period of time.
- represents the relationship between the price of a good or service and the quantity demanded for a given period of time.Markett the total amount of an item producers are willing and able to sell at different prices, over a given period of time
- the number of goods or services that suppliers will produce and sell at a given market price
- Demand shifters include changes in any combination of the following factors
Down
- the total amount of a good or service that consumers demand over a given interval of time
- A variable that can change the quantity of a good or service supplied at each price
- transforms raw materials and components into a finished product that's delivered to a customer
- a good whose use is related to the use of an associated or paired good
- table that shows the quantity supplied at each price.
- The law of demand states that quantity purchased varies inversely with price.
- make (something needed or wanted) available to someone; provide.
- a table that shows the quantity demanded of a good or service at different price levels
- the total quantity demanded by all consumers in a market for a given good
- substance or material not elastic.
- The key consideration when thinking about maximizing revenue is the price elasticity of demand
- a sum of money granted by the government or a public body to assist an industry or business so that the price of a commodity or service may remain low or competitive.
- taxes imposed on certain goods, services, and activities.
20 Clues: substance or material not elastic. • table that shows the quantity supplied at each price. • taxes imposed on certain goods, services, and activities. • make (something needed or wanted) available to someone; provide. • a good whose use is related to the use of an associated or paired good • ...
Marketing 2024-08-29
Across
- how much customers are charged for a product or service; one of the 4 Ps of marketing
- wording of why the company is in business, of what the company strives to accomplish
- plans for carrying out and achieving established marketing goals
- the exchange of a offered product or service for a buyers payment
- those who actively and publicly promote a company, brand, product, and/or service
- statements of supporting from those with knowledge and experience
- an invitation to a consumer to do something
- the group of people most likely to purchase a product and whom you should focus your marketing efforts
- the overall image and feeling of a company and its products and/or services communicated through design elements and tone of messaging
- an overall and coordinated approach for connecting an audience with a product or service that will meet that audiences need
- outreach with the purpose of accomplishing a determined goal and that has a larger scope than and foes beyond one-time communication
- a mode of promotional outreach the informs consumers about a brand, product, and/or service
Down
- the act of generating interest in a brand, product, or service; one of the 4 ps of marketing
- potential customers who are positioned to act on marketing invitations and become customers
- the presentation of information form a company to the public
- a unique representative symbol or image
- the reason for a company to be in business; its what a company wants to achieve or provide
- the promotion of a geographic place
- potential customers who show interest in a product or service
- the "what"that is being marketed, including services and physical products; one if the 4 Ps of marketing
- elements that are widely recognized as core components of marketing; refers to the 4 Ps of marketing
- "where" a product is available for customer access; one of the 4 Ps of marketing
22 Clues: the promotion of a geographic place • a unique representative symbol or image • an invitation to a consumer to do something • the presentation of information form a company to the public • potential customers who show interest in a product or service • plans for carrying out and achieving established marketing goals • ...
Chapter 13.1 Key Terms Created by: Marianne Ortega 2014-01-10
Across
- Consists of of four marketing strategies: product, place, price, and promotion, collectively known as the four Ps.
- A pathway to direct products consumers.
- The point at which total revenues, or sales, equal total costs and expenses of developing and offering a product or service.
- The process of creating, promoting, and presenting a product or service to meet the wants and needs of consumers.
Down
- When goods or services are sold from the producer directly to the customer.
- A strategy to build customer relations.
- A group of customers who share common wants and needs.
- Involves one or more intermediaries.
8 Clues: Involves one or more intermediaries. • A strategy to build customer relations. • A pathway to direct products consumers. • A group of customers who share common wants and needs. • When goods or services are sold from the producer directly to the customer. • ...
Chapter 13.1 Key Terms Created by: Shaun Myers 2015-01-09
Across
- A group of customers that share common wants and needs.
- A strategy to build customer relation.
- Distribution involving one or more intermediaries.
Down
- The process of creating, promoting, and presenting a product or service to meet the wants and needs of customers.
- A pathway to direct products to consumers.
- The four main elements of marketing, also called the four Ps: product, place, price, and promotion.
- Distribution of goods or services from the producer directly to the customer.
- The point at which total revenues, or sales, equal total costs and expenses of developing and offering a product or service.
8 Clues: A strategy to build customer relation. • A pathway to direct products to consumers. • Distribution involving one or more intermediaries. • A group of customers that share common wants and needs. • Distribution of goods or services from the producer directly to the customer. • ...
Chapter 13.1 Key terms Created by: Emily H 2017-01-10
Across
- The process of creating, promoting, and presenting a product or service to meet the wants and needs of consumers, wherever they are.
- A pathway to direct products to consumers
- Consisting of four basic marketing strategies; product,place,price,and promotion- aka the four Ps.
- Involves one or more intermediaries.
Down
- A group of customers who share common wants and needs.
- A strategy to build customer relations
- Occurs when goods or services are sold from the producer directly to the customer.
- The point at which total revenues, or sales, equal total costs and expenses or making and distributing a product or service.
8 Clues: Involves one or more intermediaries. • A strategy to build customer relations • A pathway to direct products to consumers • A group of customers who share common wants and needs. • Occurs when goods or services are sold from the producer directly to the customer. • Consisting of four basic marketing strategies; product,place,price,and promotion- aka the four Ps. • ...
Crossword Puzzle for 8/8/2016 2016-08-04
Across
- Introduced in 2014 the ___________tv fee is an itemized charge on cable customers bill that is intended to offset a portion of the costs for retransmitting television signals.
- Package consisting of limited basic cable, performance high speed internet with up to 25 mbps, hbo, streampix and a digital converter.
- Is optional protection from trouble call charges related to internal wiring, customer-owned equipment and customer education
- A streamlined way to watch TV shows, movies and videos in and out of the home. The app allows customers to use their Apple and Android devices as remote controls to navigate viewing as well as to watch.
- Stream entire linear channels lineups to your computer or mobile device using xfinity tv app or the xfinity tv site while connected to your in-home xfinity network.
Down
- When a customer calls in for IPP promo roll and wants to lower the bill or cancel a portion of their package, we give current IPP offers. 49.99 for IPP is considered a ___________ offer only when all other offers are declined by the customer.\
- Lets you enjoy instant access to thousands of hit movies, the latest episodes of the top 100 shows, and loads of kids programming included with your service at no additional cost.
- Is a new agent user interface (UI) which brings together all of the features of Einstein Service and more! The new UI embeds policy and process to ensure consistent call quality and a more similar customer experience.
- Comcast now offers more than 12 month promotional rates for services. We now offer a 34 month minimum ______ __________ where the customer can lock in their promotional rate for the services on their account.
- 855-OK-BEGIN is the phone number to reach the ____________ department.
10 Clues: 855-OK-BEGIN is the phone number to reach the ____________ department. • Is optional protection from trouble call charges related to internal wiring, customer-owned equipment and customer education • Package consisting of limited basic cable, performance high speed internet with up to 25 mbps, hbo, streampix and a digital converter. • ...
Unit 1 2022-03-14
Across
- Document required for a partnership
- Refers to the ability to be an entrepreneur
- What is left after subtracting costs from revenue
- exchange Where shares are floated?
- The owner of the business is personally responsible for all debts
- The money paid by banks as a reward to attract people to save with them
- Anyone with an interest in the business
- A business that does not seek to make any profit
- Measure all the income earned in a country’s economy in a year
- Inputs that business use to provide their goods or services
- A business set up to help society rather than make a profit
Down
- Trader Someone who works on their own
- Someone who owns shares in a business
- Someone who buys a good or service
- rates The cost of borrowing money or the reward for saving money
- Where two or more partners join together
- The rate at which prices are increasing
- A physical product such as a car
- Someone who is willing to take risks in order to start a business
- Another name for a business
- An intangible product such as financial advice or a bus journey
- What happens when shares are put on the stock exchange by a limited company
- Someone who uses a good or service
23 Clues: Another name for a business • A physical product such as a car • Someone who buys a good or service • exchange Where shares are floated? • Someone who uses a good or service • Document required for a partnership • Trader Someone who works on their own • Someone who owns shares in a business • The rate at which prices are increasing • Anyone with an interest in the business • ...
School Food Service Director 2016-08-29
Across
- Management Implements policies and procedures to ensure the effective operations of CNPs.
- Implements a cost-effective procurement system.
- the action of helping or doing work for someone.
- what type of experience do you need to have?
- the process of providing food necessary for health.
- there are servers and ___.
- they make the menus for elementary __?
- Food Service Director oversee the menu planning and service for lunch at schools, usually public elementary and secondary schools
- you will have go in this before you actually start working
Down
- healthy food habits while maintaining program integrity and customer
- the person who is in charge of the department.
- Conducts an on-going evaluation of the marketing plan.
- type of school its getting sent to.
- Management Develops job performance standards that provide for performance improvement
- they'll be making lunch and __ menus?
- the director will be training and ?
- the place where the menus are being sent to.
- whats going to be on the menu.
- we making the menus for the __ in the school.
- what are they making for the schools?
- the __ is to provide an environment that
21 Clues: there are servers and ___. • whats going to be on the menu. • type of school its getting sent to. • the director will be training and ? • they'll be making lunch and __ menus? • what are they making for the schools? • they make the menus for elementary __? • the __ is to provide an environment that • the place where the menus are being sent to. • ...
CBMEC 2 FINALS 2024-05-09
Across
- Tools and approaches to make practice effective
- Best known for cause and effect diagram
- Scheduling is commonly used in job shops where customers place orders on "needed as soon as possible."
- Japanese word meaning signal or visible record.
- Activities by which principles are implemented
- Quality is a notion that we all strive for and achieve in all our endeavors.
- Planning is done with the assumption that all process steps will be completed on time and with no change.
- Useful life of the product/service
- Any primary or complementary activity that does not directly produce a physical product
Down
- Inspiring, encouraging, and recognizing people’s contributions.
- Level of quality concerns center on meeting external customer requirements
- Quality that customers does not notice
- Quality Trilogy
- is used in both pull and push production systems
- Planning is done with assumption that process steps will change.
- Scheduling is often used in assembly type industries and commit in advance to specific delivery dates.
- Consistency of performance
- Main characteristics of the product/service
- Do ti right the first time.
- Workflow methodology aimed at reducing flow times within production system, as well as response time from supplier & to customers.
20 Clues: Quality Trilogy • Consistency of performance • Do ti right the first time. • Useful life of the product/service • Quality that customers does not notice • Best known for cause and effect diagram • Main characteristics of the product/service • Activities by which principles are implemented • Tools and approaches to make practice effective • ...
WAM Quarterly 2023 Q4 2023-12-19
Across
- this is the _______ quarter newsletter.
- Clear old reports - year-end tip.
- Handheld free trial days.
- First Name - CPS
- first ingredient listed.
- annual training online.
Down
- Screen to exempt fuel.
- Like us on ____________.
- Handheld stopped color.
- where future service and amount is kept.
- CC _______ fees.
- Number of ways to look up Customer accounts & days of Christmas.
- where reports can be viewed (abbr.).
13 Clues: CC _______ fees. • First Name - CPS • Screen to exempt fuel. • Handheld stopped color. • annual training online. • Like us on ____________. • first ingredient listed. • Handheld free trial days. • Clear old reports - year-end tip. • where reports can be viewed (abbr.). • this is the _______ quarter newsletter. • where future service and amount is kept. • ...
Quality Management Crossword 2020-09-20
Across
- systems of total quality control
- features and technology of expert evaluation of service quality in hotels and restaurants
- theory for product development and customer satisfaction developed in the 1980s by Professor Noriaki Kano, which classifies customer preferences into five categories
- the action or process of providing someone or something with an official document attesting to a status or level of achievement
Down
- internal auditor
- hazard Analysis and Critical Control Points
- framework which can help us to understand customer satisfaction
- the International Organization for Standardization
- the process of returning part of the output of a circuit, system, or device to the input, either to oppose the input or to aid the input
- National Standard of Ukraine
- an essential or distinctive characteristic, property, or attribute
11 Clues: internal auditor • National Standard of Ukraine • systems of total quality control • hazard Analysis and Critical Control Points • the International Organization for Standardization • framework which can help us to understand customer satisfaction • an essential or distinctive characteristic, property, or attribute • ...
Quality Management Crossword 2020-09-20
Across
- systems of total quality control
- features and technology of expert evaluation of service quality in hotels and restaurants
- theory for product development and customer satisfaction developed in the 1980s by Professor Noriaki Kano, which classifies customer preferences into five categories
- the action or process of providing someone or something with an official document attesting to a status or level of achievement
Down
- internal auditor
- hazard Analysis and Critical Control Points
- framework which can help us to understand customer satisfaction
- the International Organization for Standardization
- the process of returning part of the output of a circuit, system, or device to the input, either to oppose the input or to aid the input
- National Standard of Ukraine
- an essential or distinctive characteristic, property, or attribute
11 Clues: internal auditor • National Standard of Ukraine • systems of total quality control • hazard Analysis and Critical Control Points • the International Organization for Standardization • framework which can help us to understand customer satisfaction • an essential or distinctive characteristic, property, or attribute • ...
Managing Journey 2024-05-20
Across
- This account type has a direct deposit requirement of $500 or more per month to waive the monthly service fee.
- This new feature is a convenient way to send and receive money.
- This would be a good communication tool for a customer to text with a banker.
- This would be a good solution for someone on ChexSystems.
- This account type has no balance requirements or direct deposit requirements.
- You put online banking and CONNECT app referrals here.
- This customer facing tool helps with determining the best products for customers.
Down
- This account type reimburses $10 per month in non-Commerce ATM fees.
- This is the system we use to order checks or registers.
- This is referred to as VCC in TCS.
- A customer needs this to opt for paperless statements.
11 Clues: This is referred to as VCC in TCS. • A customer needs this to opt for paperless statements. • You put online banking and CONNECT app referrals here. • This is the system we use to order checks or registers. • This would be a good solution for someone on ChexSystems. • This new feature is a convenient way to send and receive money. • ...
ELP Batch 7 Review 2022-01-12
Across
- Career __ is development defined by the individual’s needs rather than rank
- A moment of __ is when an interaction occurs between a customer and the service provider
- “We are trying our best, but we really do not know what we are doing.”
- __ Leader understands how to communicate with associates to drive stronger engagement
- ___ Management align individual contributions to organizational strategy
- Anyone who benefits or suffers from the way you work
- Team development stage where the team is predictably winning
- The human and relational side of the process of providing the products and services required
- High Impact ___ is coaching people for breakthrough results
Down
- “We care. We deliver our promises. We are committed to our customers.”
- Systems and transactions that provide products and services required
- is the cornerstone of every relationship
- __ Learning is the 10% in the 70-20-10 model
- Team development stage where there is conflict
- is the cornerstone of every relationship
- Support and encourage people to manage their own learning in order that they may maximize their potential, skills, and improve their performance
- “We don’t care!”
- Team development stage where everyone is effectively competing
- “You are just a number. We are here to process you.”
- Customer ___ Value is he reason that customers choose to remain loyal to a company or an organization
- Team development stage where one is still feeling his way
- Performance __ is the assessment for rating employees performance periodically
22 Clues: “We don’t care!” • is the cornerstone of every relationship • is the cornerstone of every relationship • __ Learning is the 10% in the 70-20-10 model • Team development stage where there is conflict • “You are just a number. We are here to process you.” • Anyone who benefits or suffers from the way you work • Team development stage where one is still feeling his way • ...
Marketing Vocab 2016-08-29
Across
- decinding how to get product into consumers hands
- a good/ helpful effect/ result
- tangible items that have monetary value
- strength weakness opportunists and threats
- changing raw materials into useless goods
- affects economy and & standard of living in countries
- includes product place price and promotion
- group of people who share the same needs and have the ability to purchase a product
- percentage of total sales generated by company in that given market
- having a strong & often bad effect on something
- maintaining/improving a product due to reactions
- having a product where customers can buy it
- Having a product available at a certain time
- activities related to selling and advertising a product
Down
- combines customer info with customer service
- the idea that a business should strive to satisfy buyers
- the exchange of a product for money
- info about customers
- involves communication with the customer
- understanding concepts & strategies to promote to an audience
- a group identified for a specific market
- breaking down the market into smaller groups
- includes all businesses
- consumers who purchase goods and services for personal use
- what is exchanged for a product
- the thing you sell
- the means of getting the product in the customers hands
- providing customers with services they want
- the function of marketing to add value to a product
29 Clues: the thing you sell • info about customers • includes all businesses • a good/ helpful effect/ result • what is exchanged for a product • the exchange of a product for money • tangible items that have monetary value • involves communication with the customer • a group identified for a specific market • changing raw materials into useless goods • ...
New Phone System Launch 2024-10-02
Across
- The symbol in front of the phone # for the incoming call
- Turn off the agent's microphone but still lets the customer be heard
- The time it takes to ring to an agent before the call is abandoned
- To be able to transfer from one department to another, an agent will need to select
- This screen appears after a call is connected
- When this button is selected, The caller can not hear the agent but the agent can hear the caller
- The status to be able to receive calls
Down
- Place the call on pause and the timer will continue to run
- The screen that you will see immediately after logging into Amazon Connect
- Is a contact center as a service (CCaaS) solution that offers easy, self-service configuration and enables dynamic, personal, and natural customer engagement at any scale
- This notification appears on the screen when an agent misses a call
- The task that has to be completed in order to access Amazon Connect
12 Clues: The status to be able to receive calls • This screen appears after a call is connected • The symbol in front of the phone # for the incoming call • Place the call on pause and the timer will continue to run • The time it takes to ring to an agent before the call is abandoned • This notification appears on the screen when an agent misses a call • ...
Marketing 2025-10-20
Across
- opinions or reactions about a product or service, used to improve it.
- Klein American fashion brand known for its modern, minimalist style in clothing, underwear, and perfumes.
- A person who controls or organizes the work of others in a company.
- General directions or popular changes in how people think, behave, or buy things.
- The amount of money a customer must pay to acquire a product or service.
- A person who buys goods or services.
Down
- The standard of how good or bad something is.
- The way people see or think about a person, product, or company.
- The identity of a company or product, defined by its name, logo, image, and reputation that make it recognizable and different from others.
- The ability to produce new and original ideas to attract customers and promote products effectively.
- The process of collecting and analyzing information about customers, competitors, and the market.
- Plans or methods used to achieve specific goals or results.
12 Clues: A person who buys goods or services. • The standard of how good or bad something is. • Plans or methods used to achieve specific goals or results. • The way people see or think about a person, product, or company. • A person who controls or organizes the work of others in a company. • opinions or reactions about a product or service, used to improve it. • ...
Marketing Terms 2021-12-01
Across
- share - The percentage that one company’s product takes of the total dollars spent by consumers on products within a specific market category
- - non-sustainable are things like promotion, placement, quality, benefits, price, and or design
- services - activities performed to support the sale of a product or other service
- - when there are a small number of large companies, each with it of market control
- - Different variety of products businesses have in stock/ own to compete with other brands or businesses
- - taxes placed on goods being imported into a country in order to protect the local industries from too much foreign competition
- market - the competitive market consist of specific types of products such as well the companies that manufacture these products
- cost - Landed cost takes into account shipping costs and the currency exchange as well as the tariff rates.
- segment - Each part of a broader market category possesses an identifiable characteristic.
- ventures - shared control of a new business between two or more separate companies for mutual benefit
- - a monopoly is a firm that lacks any viable competition
- - Unique selling proposition is what businesses develop or a product that is unique and that no other competitors have because it’s unique so then consumers don’t need to decide what’s better over two of the same products from different companies
Down
- - making some activity easier or more comfortable and is the main reason people shop on the internet
- loyalty - Customer loyalty when a customer stick to buying a certain product and is very important to businesses because even little percent in customer retention results in major increases in profit
- - a measure of the profit responsiveness by segment to different levels of marketing investment
- - Reputation is good reviews or service from a business which instead of an actual profit or value creates a good name for the business and good service or product can spread by word of mouth
- - Research and development is a team apart of a business that focuses on improving products and finding ways to make them better
- - where one company provides a product or service for a small market and by doing so keeps competitors out of the market
- - design influences the way a product looks or performs and also what it does
- market - an economic system based on supply and demand with little or no government control
- - a financial gain, especially the difference between the amount earned and the amount spent in buying, operating, or producing something
- advantage - the competitive edge which can be gained by one company over another by reducing production or marketing costs or both so that it can offer cheaper prices or use excess profits to bolster promotion or distribution.
- market - When a business expands to an international market it must tailor its competition to fit the foreign market.
- - Methods where a business holds onto its customers in spite of competition
- marketing - The consumer develops a strong relationship with the product or the retailer and will not consider any other brand
- - Competition is the fight between two businesses for who can make the better product or better prices.
- - promotion are things such as coupons, contests, and sales on certain products at stores to gain attention
27 Clues: - a monopoly is a firm that lacks any viable competition • - Methods where a business holds onto its customers in spite of competition • - design influences the way a product looks or performs and also what it does • services - activities performed to support the sale of a product or other service • ...
Vocabulary 2016-08-30
Across
- One of the 4 P’s of Marketing; Choosing what products to sell; The development includes the brand name, packaging, service, and warranty.
- Type of Utility;Changing raw materials into usable goods or putting parts together to make them more useful.
- All people who share similar needs and wants and who have the ability to purchase a given product.
- Type of Utility;Having a product in a place where customers can buy it easily.
- When a product has more than one target consumer.
- tangible items that have monetary value and satisfy your needs and wants.
- It is how much to charge for goods and services in order to make a profit.
- The breaking down of the market into smaller groups that have similar characteristics.
- Type of Market where consumers who purchase goods and services for personal use.
- Idea that a business should strive to satisfy customer’s needs and wants while generating a profit for the business.
- Acronym of analysis that helps a company determine how to lessen the impact of these factors (weaknesses and threats)
- Affects the economy and standard of living in countries around the world.
- A market that is further described by the total ales in a product category/ Percentage of the total sales volume generated by all companies that compete in a given market.
- Functions of marketing that add value to a product.
Down
- Lists information about the target market such as age, gender, income level, marital status, ethnic background, geographic residence, attitudes, lifestyle, and behavior.
- Type of Market;All businesses that buy products for use in their operations.
- The main factor that determines whether a company is successful. An aspect of marketing that combines customer information with customer service and marketing communications.
- (shortened) Information about customers, trends, and competing products relied by business to make good marketing decisions.
- The 4 P’s of marketing combined: Product, Price, Place, and Promotion. They use these to communicate with and reach their intended target market.
- Intangible items that have monetary value and satisfy your needs and wants.
- The activity, set of institutions, and process for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large.
- Type of Utility;The exchange of a product for money.
- The process of deciding how to get goods into customer’s hands.
- Group that is identified for a specific marketing program.
- One of the 4 P’s of Marketing; Activities relate to advertising, personal selling, sales promotion, and publicity.
- It is understanding the concepts and strategies used to develop and target specific market strategies to a selective audience.
- Type of Utility;Communication with a customer; Salespeople providing accurate and informative information about a product or service that the customer asks.
- One of the 4 P’s of Marketing; What is exchanged for the product (should reflect what customers are willing and able to pay)
- Type of Utility;Having a product or service available at a certain time of year or a convenient time of day.
- Providing customers with the goods and services that they want. Includes selling in the retail market and in business-to-business market.
30 Clues: When a product has more than one target consumer. • Functions of marketing that add value to a product. • Type of Utility;The exchange of a product for money. • Group that is identified for a specific marketing program. • The process of deciding how to get goods into customer’s hands. • tangible items that have monetary value and satisfy your needs and wants. • ...
Marketing 1: Chapter 5 Develop the Marketing Plan 2024-03-10
Across
- The return on _____________ (ROI) is the amount earned as a result of the investment and is usually expressed as a percentage.
- _______________ pricing is selling at a high price in order to create a feeling of superior quality and social status.
- Pricing that is determined by how much customers are willing to pay for a product or service is called demand-based _________.
- Creating an image for a product in the customer's mind in order to get a desired customer response.
- Pricing that is determined by considering what competitors charge for the same product or service is called _______________ pricing.
- A _______ mix is the different products and services that business sells.
- _________ discounts are used for selling seasonal merchandise out of season.
- ________ discounts are offered to customers to encourage early payment of invoices.
- All of the processes-planning, pricing, promoting, distributing, and selling-utilized by a company to place its products in the hands of potential customers.
- The market ________ is the business's percentage of the total sales generated by all companies in the same market.
- __________ pricing is an introductory pricing strategy that uses a low introductory price with the goal of building a strong customer base.
- A pricing method that combines services under one charge, rather than making the customer pay for each individual part of the service.
- The process of selling your idea to a company for the development and launch of a new product.
Down
- The marketing ______ is a blending of the product, price, distribution (placement) and promotion used to reach a target market.
- A pricing method that sets the price to charge for services by the amount of time it takes to complete the service.
- _____________ pricing is based on the belief that certain prices have an impact on how customers perceive a product.
- The marketing __________ uses the needs of customers as the primary focus during the planning, producing, distribution, and promotion.
- ___________ pricing offers customers a reduced price to encourage them to buy the product.
- _______ discounts are reductions on the list prices granted by a manufacturer or wholesaler to buyers in the same trade (industry).
- _________ pricing involves pricing items in multiples, such as 10 for $10.
- The name, symbol, or design used to identify a product.
- A marketing ______ defines the market, identifies customers and competitors, outlines a strategy for attracting and keeping customers, and recognizes and anticipates change.
- __________ pricing is offering lower prices for a limited time to increase sales.
- ___________ pricing suggests that buyers are more sensitive to certain ending numbers.
- _______ discounts are reductions in price based on the purchase of a large quantity.
- Price _________ is an introductory pricing strategy used when a product is new and unique, that starts with a high price to recover the costs involved in developing the product.
- The marketing ____________ is a plan that identifies how marketing goals will be achieved.
- ____________ pricing is determined by using the wholesale cost of an item as the basis for the price charged.
- Product characteristics that will satisfy customer needs.
- Price __________ involves offering different levels of prices for a specific category of product based on features and quality.
30 Clues: The name, symbol, or design used to identify a product. • Product characteristics that will satisfy customer needs. • A _______ mix is the different products and services that business sells. • _________ pricing involves pricing items in multiples, such as 10 for $10. • _________ discounts are used for selling seasonal merchandise out of season. • ...
Chapter 1 Marketing 2021-07-27
Across
- a unique representative symbol or image
- potential customers who are positioned to act on marketing invitations and become customers
- the reason for the company to be in business; it’s what the company wants to achieve or provide
- an overall and coordinated approach for connecting an audience with a product or service that will meet that audience’s need
- the exchange of an offered product or service for a buyer’s payment
- the group of people most likely to purchase a product and to whom you should focus your marketing efforts
- a plan for carrying out and achieving established marketing goals
- the promotion of a geographic place
- potential customers who show interest in a product or service
Down
- the act of generating interest in a brand, product, or service; one of the 4 Ps of marketing
- where a product is available for customer access; one of the 4 Ps of marketing
- outreach with the purpose of accomplishing a determined goal and that has a larger scope than and goes beyond one-time communication
- wording of why the company is in business, of what the company strives to accomplish
- the overall image and feeling of a company and its products and/or services communicated through design elements and tone of messaging
- how much customers are charged for a product or service; one of the 4 Ps of marketing
- elements that are widely recognized as core components of marketing; refers to the 4 Ps of marketing
- the “what” that is being marketed, including services and physical products; one of the 4 Ps of marketing
- an invitation to a consumer to do something
- the presentation of information from a company to the public
- statements of support from those with knowledge and experience
- a mode of promotional outreach that informs consumers about a brand, product, and/or service and that often communicates information about sales
- those who actively and publicly promote a company, brand, product, and/or service
22 Clues: the promotion of a geographic place • a unique representative symbol or image • an invitation to a consumer to do something • the presentation of information from a company to the public • potential customers who show interest in a product or service • statements of support from those with knowledge and experience • ...
Cross 2024-03-13
Across
- revenue tells you exactly how much money your business generates before expenses
- one in which the change in quantity demanded due to a change in price is large
- the price of a good or service increases, the quantity of goods or services increases and vice versa.
- a representation of the relationship between the price of a good or service and the quantity supplied for a given period of time.
- represents the relationship between the price of a good or service and the quantity demanded for a given period of time.Markett the total amount of an item producers are willing and able to sell at different prices, over a given period of time
- the number of goods or services that suppliers will produce and sell at a given market price
- Demand shifters include changes in any combination of the following factors
Down
- the total amount of a good or service that consumers demand over a given interval of time
- A variable that can change the quantity of a good or service supplied at each price
- transforms raw materials and components into a finished product that's delivered to a customer
- a good whose use is related to the use of an associated or paired good
- table that shows the quantity supplied at each price.
- The law of demand states that quantity purchased varies inversely with price.
- make (something needed or wanted) available to someone; provide.
- a table that shows the quantity demanded of a good or service at different price levels
- the total quantity demanded by all consumers in a market for a given good
- substance or material not elastic.
- The key consideration when thinking about maximizing revenue is the price elasticity of demand
- a sum of money granted by the government or a public body to assist an industry or business so that the price of a commodity or service may remain low or competitive.
- taxes imposed on certain goods, services, and activities.
20 Clues: substance or material not elastic. • table that shows the quantity supplied at each price. • taxes imposed on certain goods, services, and activities. • make (something needed or wanted) available to someone; provide. • a good whose use is related to the use of an associated or paired good • ...
School Food Service Director 2020-04-29
Across
- Management Implements policies and procedures to ensure the effective operations of CNPs.
- Implements a cost-effective procurement system.
- the action of helping or doing work for someone.
- what type of experience do you need to have?
- the process of providing food necessary for health.
- there are servers and ___.
- they make the menus for elementary __?
- Food Service Director oversee the menu planning and service for lunch at schools, usually public elementary and secondary schools
- you will have go in this before you actually start working
Down
- healthy food habits while maintaining program integrity and customer
- the person who is in charge of the department.
- Conducts an on-going evaluation of the marketing plan.
- type of school its getting sent to.
- Management Develops job performance standards that provide for performance improvement
- they'll be making lunch and __ menus?
- the director will be training and ?
- the place where the menus are being sent to.
- whats going to be on the menu.
- we making the menus for the __ in the school.
- what are they making for the schools?
- the __ is to provide an environment that
21 Clues: there are servers and ___. • whats going to be on the menu. • type of school its getting sent to. • the director will be training and ? • they'll be making lunch and __ menus? • what are they making for the schools? • they make the menus for elementary __? • the __ is to provide an environment that • the place where the menus are being sent to. • ...
Module 1 and 2 Crossword Vocabulary 2025-03-26
Across
- An additional amount of money paid in return for a service
- ome people are paid a percent of the amount they sell
- the positive difference between the estimate and the actual amount
- the amount the customer pays for an item
- The amount added to the cost of something to make it the selling price
- Comparison of two quantities
- one ratio is the same as another ratio
- Two quantities were the ratios comparing them are not equivalent
- The amount paid or earned for the use of the principal
Down
- The reduction of the price of an item
- the amount of money borrowed or deposited
- The amount by which the regular price of an item is reduced.
- a state or local tax that is added to the price of an item or service
- A ratio that compares two quantities with unlike units.
- A payment for a service
- a ratio that compares the inaccuracy of an estimate to the actual amount
- Two quantities were the ratios comparing them are equivalent
- Compares the first quantity per every 1 unit of the second quantity
18 Clues: A payment for a service • Comparison of two quantities • The reduction of the price of an item • one ratio is the same as another ratio • the amount the customer pays for an item • the amount of money borrowed or deposited • ome people are paid a percent of the amount they sell • The amount paid or earned for the use of the principal • ...
Entrepreneurs 2022-06-07
Across
- symbol or design that stands for a company
- person who begins something new or original
- small exact copy
- activities done to get people to buy something
- person who shares an activity
- doing work for or helping someone
- keep or store-up for future use
- worth or usefulness
- sum of money needed to buy something
- presentation made in hopes of getting support
- money-making business
- work or job to be done
- helpful in keeping the environment healthy
Down
- idea or design to get something done
- single unit of money equal to 100 cents
- person who buys a thing or service
- give freely to help others
- thought or suggestion
- first or earliest
- get money in exchange for goods or service
- money earned after paying expenses
- lack of something that could be useful or helpful
- pay out
- introduce a product to everyone for the first time
- action of a group of people toward a goal
- something made, often to be sold
- chance that may result in a good or bad outcome
- place where things are offered for sale
28 Clues: pay out • small exact copy • first or earliest • worth or usefulness • thought or suggestion • money-making business • work or job to be done • give freely to help others • person who shares an activity • keep or store-up for future use • something made, often to be sold • doing work for or helping someone • person who buys a thing or service • money earned after paying expenses • ...
Sports Marketing Crossword Puzzle 2023-12-01
Across
- Physical activity with two groups of people going against each other used for entertainment
- A symbol or design that represents a company or brand
- Something you can purchase, Someone to do it for you
- Data goes out
- Something you use to promote a product
- Data goes in
- Something new that can evolve into something
- Where you can purchase a product (think 4 P’s)
- Particular company with a product with a particular name
- Advertise a certain product (think 4 P’s)
- Amount of money you make a product
Down
- Customers trust and like your company so that’s why they use it
- Person who is using a product or service
- Short memorable phrase used in marketing
- Hire someone to promote your product (Celebrity/Influencer)
- Something that provides enjoyment or amusement
- Something you need to enter a certain event
- Where events are held
- Where cars are kept while you are in an event
- Promoting products or services
- Person who purchases the product or service
- Animal or person who represents a brand or sport; to intrigue customers
- Something you can purchase to go to
- Something you can purchase, Physical object
24 Clues: Data goes in • Data goes out • Where events are held • Promoting products or services • Amount of money you make a product • Something you can purchase to go to • Something you use to promote a product • Person who is using a product or service • Short memorable phrase used in marketing • Advertise a certain product (think 4 P’s) • Something you need to enter a certain event • ...
SCO State Controllers Office 2024-03-15
Across
- Table Inquiry & Maintenance
- Collective Bargaining
- Systems Activities Coordination and Support
- Management Information Retrieval System
- Statewide Customer Contact Center
- California State Payroll System
- Business Program Administration
- Department of Human Resources
- State Disability Insurance
- Employment History
- Paid Family Leave
- Personnel and Payroll Operations Bureau
- California Employee Connect
- Personnel and Payroll Service Division
- California Automated Travel Expense Reimbursement System
- Retirement System Transaction
- Business System Enhancement
- Family Medical Leave Act
- State Personnel Board
- Personnel Action Manual
- Automatic Department Interface
Down
- NonIndustrial Disability Insurance
- Temporary Disability
- my|CaLPERS File Readiness Project
- Uniform State Payroll System
- Workers 'Compensation Appeals Board
- Industrial Disability Leave
- Systems Service Request
- Affordable Care Act
- Administrative Services Bureau
- Disability Insurance
- California Leave Accounting System
- Human Resources
- Employee Business Expense
- Program Management and Analysis Bureau
- California State University
- CalPERS Payroll Reporting Team
- Personnel/Payroll Transactions
- Division Initiatives and Strategic Coordination Section
- Temporary Disability Allowance
- Student Payroll Action Request
- Civil Service
- Fringe Benefit
- Payroll Procedures
- Americans with Disabilities
- Involuntary Leave
46 Clues: Civil Service • Fringe Benefit • Human Resources • Paid Family Leave • Involuntary Leave • Employment History • Payroll Procedures • Affordable Care Act • Temporary Disability • Disability Insurance • Collective Bargaining • State Personnel Board • Systems Service Request • Personnel Action Manual • Family Medical Leave Act • Employee Business Expense • State Disability Insurance • ...
Percents 2025-09-22
Across
- A ratio that compares the change in a quantity to the original amount.
- Amount the price of an item is increased above the price the store paid for the item.
- The amount a store pays for an item.
- The amount by which the regular price of an item
- reduced.
- An additional amount of money charged on items people buy.
- The difference between the estimate and the actual amount.
- Amount paid or earned for the use of the principal.
- The amount paid or earned for the use of money.
- Rate per one hundred
Down
- A negative percent of change.
- The amount of money deposited or borrowed.
- The amount a customer pays for an item.
- The amount by which the regular price of an item is reduced.
- Gratuity-Small amount of money in return for a service.
- Tip or a small amount of money in return for a service.
- A payment equal to a percent of the amount of goods and services that an employee seels for a company.
- A positive percent of change.
- a payment for a service.
- A ratio that compares the inaccuracy of an estimate to the actual amount.
20 Clues: reduced. • Rate per one hundred • a payment for a service. • A negative percent of change. • A positive percent of change. • The amount a store pays for an item. • The amount a customer pays for an item. • The amount of money deposited or borrowed. • The amount paid or earned for the use of money. • The amount by which the regular price of an item • ...
Chapter 13.1 Vocabulary 2017-01-09
Across
- A group of customers who share common wants and needs
- The process of creating, promoting, and presenting a product or service to meet the wants and needs of consumers, whatever they are
- A strategy to build customer relations
- Distribution involving one or more intermediaries
- The point at which total revenues, or sales equal total costs and expenses of developing and offering a product or service
Down
- A pathway to direct products to consumers
- The four main elements of marketing, also called the four Ps: Product, Place, Price, and Promotion
- When goods or services are sold from the producer directly to the customer
8 Clues: A strategy to build customer relations • A pathway to direct products to consumers • Distribution involving one or more intermediaries • A group of customers who share common wants and needs • When goods or services are sold from the producer directly to the customer • ...
Chapter 13.1 Key Terms Created by: Marianne Ortega 2014-01-10
Across
- A group of customers who share common wants and needs.
- Involves one or more intermediaries.
- A pathway to direct products consumers.
- The point at which total revenues, or sales, equal total costs and expenses of developing and offering a product or service.
Down
- Consists of of four marketing strategies: product, place, price, and promotion, collectively known as the four Ps.
- When goods or services are sold from the producer directly to the customer.
- The process of creating, promoting, and presenting a product or service to meet the wants and needs of consumers.
- A strategy to build customer relations.
8 Clues: Involves one or more intermediaries. • A strategy to build customer relations. • A pathway to direct products consumers. • A group of customers who share common wants and needs. • When goods or services are sold from the producer directly to the customer. • ...
Chapter 13.1 Key terms Created by: Lauren Fleetwood 2015-01-07
Across
- occurs when goods and services are sold from the producer directly to the customer
- involves one or more intermediaries
- a strategy to build and maintain customer relations
- the process of creating, promoting, and presenting a product or service to meet the wants and needs of customers
Down
- the point at which total revenues, or sales, equals total costs and expenses of developing and offering a product or service
- a pathway to direct products to consumers
- a group of customers who share common wants and needs
- the four main elements of marketing, also called the four Ps: product, place, price, and promotion
8 Clues: involves one or more intermediaries • a pathway to direct products to consumers • a strategy to build and maintain customer relations • a group of customers who share common wants and needs • occurs when goods and services are sold from the producer directly to the customer • ...
Smart Shopper 2013-01-25
Across
- card identification that allows a customer to buy now and pay later
- a store employee who helps customers on the floor
- goods that are bought and sold
Down
- sales slip
- customers wait on themselves
- an item that is bought
- a system in which a customer may set aside an item and make payments
- to return a purchase for another item or money back
- the person in charge of the employees and the store
9 Clues: sales slip • an item that is bought • customers wait on themselves • goods that are bought and sold • a store employee who helps customers on the floor • to return a purchase for another item or money back • the person in charge of the employees and the store • card identification that allows a customer to buy now and pay later • ...
Test 2021-10-31
Across
- A measurable goal
- When costs exceeds revenue.
- The service sector
- A stakeholder
- A factor of production.
Down
- When revenue exceeds costs.
- Someone with an interest in a business.
- A single business owner with unlimited liability
- An owner of a company.
- A long term goal
10 Clues: A stakeholder • A long term goal • A measurable goal • The service sector • An owner of a company. • A factor of production. • When revenue exceeds costs. • When costs exceeds revenue. • Someone with an interest in a business. • A single business owner with unlimited liability
Salesforce Terminology Crossword Challenge 2023-08-31
Across
- Products or services a customer has with M&T Bank
- An individual that has a product with M&T Bank
- in-person meeting with a customer
- A Customer Relationship Management platform designed to help you sell, service, market, analyze and connect with your customers
Down
- Any entry into Salesforce such as Leads, Referrals, Activities or Opportunities
- a reminder for follow up or a to-do item
- The three types of these are Log a Call, Task and Event
7 Clues: in-person meeting with a customer • a reminder for follow up or a to-do item • An individual that has a product with M&T Bank • Products or services a customer has with M&T Bank • The three types of these are Log a Call, Task and Event • Any entry into Salesforce such as Leads, Referrals, Activities or Opportunities • ...
Telecom Basics 2021-02-05
Across
- A method of transmitting data in which data is sent out to all nodes on a network and is retrieved only by the intended recipient.
- Process of confirming a valid user is accessing the website
- First company to launch a smart Phone
- devide that forwards data packets between computer networks
- Physical Link or circuit that connects Customers Wireline Telephone to the Service provider’s Local Exchange Carrier
- a set of rules which governs how networks operate
- data sent to your computer by a Web server that records your actions on a certain Web site
Down
- common technology used for data transfer within the range of 10 metres
- First Mobile service provider in india
- UK has OFCOM, India has ___
- The ability to retain the telephone number, while changing from one service provider to another
- Set of processes that makes ensures what has been promised to the customer is being delivered continuously
- area covered by cellular base station
- The kind of Billing where payment needs to be done before using the service
- Indian Mobile network is divided into zones which are almost based on state boundaries
15 Clues: UK has OFCOM, India has ___ • First company to launch a smart Phone • area covered by cellular base station • First Mobile service provider in india • a set of rules which governs how networks operate • Process of confirming a valid user is accessing the website • devide that forwards data packets between computer networks • ...
Supply Chain Management 2015-04-29
Across
- companies to prioritize their marketing focus on different customer groups according to each group´s long-team value to the company or supply chain.
- link that connects all the logistics functions of the supply chain.
- firms to manage volumes of returned product efficently while minimizing returns-related costs and maximizing the value of the returned assets to the firms in the supply chain.
- inventory control system that manages the replenishmnet of raw materials,supplies,and components from the supplier to the manufacturer.
- an inventory control system that manages the replenishment of goods from the manufacturer to the final consumer.
- highly integrated process,often requiring persons from multiple companies and multiple functions to come together and coordinate to create customer satisfaction at a given place and time.
- connected chain of all of the bussiness entities,both internal and external to the company, that perform or support the logistics function.
- production method whereby products are not made until an order is placed by the customer.
- related to the manufacturing flow management process and contains several characteristics that parallel the customer relationship management process.
- process that redefines and simplifies manufacturing by reducing inventory levels and delivering raw materials at the precise time they are needed on the production line.
- management system that coordinates and integrates all of the activities performed by supply chain mambers into a seamless process.
Down
- a multicompany,unified response system to the customer whenever complaints,concerns,questions,or comments are voiced.
- process of strategically managing the efficient flow and storage of raw materials, in-process inventory, and finished goods from point of origin to point of consumption.
- the group of activities that facilitates the joint development and marketing of new offerings among a group of supply chain partner firm.
- manufacturer´s or supplier´s use of an independent third party to manage an entire function of the logics system,such as a transportation,warehousing,or order processing.
- with ensuring that firms in the supply chain have the needed resources to manufacture with flexibility and to move products through a multi-stage production process.
- technology that replaces the paper documents that usually accompany business transactions such as purchase orders and invoices.
- method of developing and maintaining an adequate assortment of materials or products to meet a manufacturer´s or a customer´s demand.
- of interconnected activities that stretch across firms in the supply chain.
- to align supply and demand throughout the supply chain by anticipating customer requirements at each level and creating demand related plans of action prior to actual customer purchasing behavior.
- system whereby orders are entered into the supply chain and filled.
- multiple firms in a supply chain coordinate their activities and process so that they are seamlessly linked to one another in a effort to satisfy the customer.
- real-time inventory system that triggers shipments only when a good is sold to the end user.
- distribution technique that includes any kind of product or service that can be distributed electronically.
- entire group of individuals who orchestrate the movement of goods,services,and information from the source to the customer.
- method of moving inventory into,within,and out of the warehouse.
26 Clues: method of moving inventory into,within,and out of the warehouse. • link that connects all the logistics functions of the supply chain. • system whereby orders are entered into the supply chain and filled. • of interconnected activities that stretch across firms in the supply chain. • ...
Supply Chain Management 2015-04-29
Across
- an entire group of individuals who orchestrate the movement of goods,services,and information from the source to the customer.
- enables firms to manage volumes of returned product efficently while minimizing returns-related costs and maximizing the value of the returned assets to the firms in the supply chain.
- a management system that coordinates and integrates all of the activities performed by supply chain mambers into a seamless process.
- presents a multicompany,unified response system to the customer whenever complaints,concerns,questions,or comments are voiced.
- when multiple firms in a supply chain coordinate their activities and process so that they are seamlessly linked to one another in a effort to satisfy the customer.
- an inventory control system that manages the replenishment of goods from the manufacturer to the final consumer.
- bundles of interconnected activities that stretch across firms in the supply chain.
- an inventory control system that manages the replenishmnet of raw materials,supplies,and components from the supplier to the manufacturer.
- a method of developing and maintaining an adequate assortment of materials or products to meet a manufacturer´s or a customer´s demand.
- allows companies to prioritize their marketing focus on different customer groups according to each group´s long-team value to the company or supply chain.
- the process of strategically managing the efficient flow and storage of raw materials, in-process inventory, and finished goods from point of origin to point of consumption.
- the link that connects all the logistics functions of the supply chain.
- a highly integrated process,often requiring persons from multiple companies and multiple functions to come together and coordinate to create customer satisfaction at a given place and time.
- includes the group of activities that facilitates the joint development and marketing of new offerings among a group of supply chain partner firm.
- a process that redefines and simplifies manufacturing by reducing inventory levels and delivering raw materials at the precise time they are needed on the production line.
Down
- a manufacturer´s or supplier´s use of an independent third party to manage an entire function of the logics system,such as a transportation,warehousing,or order processing.
- concerned with ensuring that firms in the supply chain have the needed resources to manufacture with flexibility and to move products through a multi-stage production process.
- a method of moving inventory into,within,and out of the warehouse.
- closely related to the manufacturing flow management process and contains several characteristics that parallel the customer relationship management process.
- a distribution technique that includes any kind of product or service that can be distributed electronically.
- a system whereby orders are entered into the supply chain and filled.
- seeks to align supply and demand throughout the supply chain by anticipating customer requirements at each level and creating demand related plans of action prior to actual customer purchasing behavior.
- a production method whereby products are not made until an order is placed by the customer.
- information technology that replaces the paper documents that usually accompany business transactions such as purchase orders and invoices.
- the connected chain of all of the bussiness entities,both internal and external to the company, that perform or support the logistics function.
- a real-time inventory system that triggers shipments only when a good is sold to the end user.
26 Clues: a method of moving inventory into,within,and out of the warehouse. • bundles of interconnected activities that stretch across firms in the supply chain. • a system whereby orders are entered into the supply chain and filled. • the link that connects all the logistics functions of the supply chain. • ...
PQ Crossword - Faulting 2019-10-22
Across
- The Customer complained that our petal is too pink, but it printed as expected. Customer didn’t pay for the replacement.
- The card arrived with bent corners, it was curving backwards, Printed in RPI, File is perfectly fine, Shipped via USPS.
- Order was sent to the incorrect fulfiller
- Card arrived with gold foil when it should have been in silver. XML states it is ordered in silver. Printed in Taylor.
- Customer received their pillows with a broken zipper
- Went to proofing round, however the customer received their cards with the default text.
- ArtCo sent the customer 1 Calendar instead of 2
- Customer got their package and disliked the backer and wanted a blank one instead. Customer got a refund for their backer fee.
- She didn't received her order from FedEx
- There's a white smudge acrross the bottom part of the art print. Printed from WHCC
- Names are too long for the addressing design
- Order went to proofing rounds. However, customer received their cards with a spelling error.
- Customer customized all the texts but the cards she received were in stock texts. It was an express order
- Photo printed blurry or misregistered. Printed at MER, File is perfectly fine, Shipped via FedEx.
Down
- Order got canceled by MOF because the frame is Out of stock
- Customer wants to reorder the cards she lost during the california wildfire.
- The hanging wire was attached on the incorrect side. Printed out in White House.
- Customer received their sample order with bent corners. Box is perfectly fine.
- Customer didn't liked how her is too "shaggy" on the printed photo. She paid for it to be edited.
- Customer received their package and was missing 8 RSVPS. Printed in PCA, file is perfectly fine and was shipped via FedEx
- The Customer received their Art Print without a Frame. XML states it was ordered in barnwood. Printed in MOF, File is perfectly fine.
21 Clues: She didn't received her order from FedEx • Order was sent to the incorrect fulfiller • Names are too long for the addressing design • ArtCo sent the customer 1 Calendar instead of 2 • Customer received their pillows with a broken zipper • Order got canceled by MOF because the frame is Out of stock • ...
Business terms crossword 2013-04-28
Across
- substance that is manufactured
- promoting and selling products
- a system where goods and services are exchanged
- buys goods or services
- money to thise in need
Down
- doing work for someone
- a commercial business
- creating a product
- management of money
- the amount of money expected
10 Clues: creating a product • management of money • a commercial business • doing work for someone • buys goods or services • money to thise in need • the amount of money expected • substance that is manufactured • promoting and selling products • a system where goods and services are exchanged
Test 2021-10-31
Across
- A measurable goal
- When costs exceeds revenue.
- The service sector
- A stakeholder
- A factor of production.
Down
- When revenue exceeds costs.
- Someone with an interest in a business.
- A single business owner with unlimited liability
- An owner of a company.
- A long term goal
10 Clues: A stakeholder • A long term goal • A measurable goal • The service sector • An owner of a company. • A factor of production. • When revenue exceeds costs. • When costs exceeds revenue. • Someone with an interest in a business. • A single business owner with unlimited liability
DEEPEN CUSTOMER RELATIONS AND BUILD TRUST 2025-03-11
Across
- Learn and contiguously improve
- Make yourself available and easy to find
- Encourage customer autonomy
- Know your products and Services
Down
- Be Open and Honest
- Provide Excellent Service
- Be kind and human
- Maintain process stability
- Act with urgency and efficiency
- Show customers you care
10 Clues: Be kind and human • Be Open and Honest • Show customers you care • Provide Excellent Service • Maintain process stability • Encourage customer autonomy • Learn and contiguously improve • Act with urgency and efficiency • Know your products and Services • Make yourself available and easy to find
Heat Engineer Crossword 2022-06-16
Across
- Who fixes supply problems?
- These are carried out once every 2 years on customers HIU's
- What do we run when a customer has a loss of supply.
- The customer can control the temperature of the supply
- This works on the Heating network to ensure the water moves around.
Down
- A customers secondary cylinder
- These are found on indirect networks
- Something the engineer leaves after the visit.
- Something you can increase to gain supply
9 Clues: Who fixes supply problems? • A customers secondary cylinder • These are found on indirect networks • Something you can increase to gain supply • Something the engineer leaves after the visit. • What do we run when a customer has a loss of supply. • The customer can control the temperature of the supply • These are carried out once every 2 years on customers HIU's • ...
Level 1 - General Crossword Payments - Telephony 2019-04-19
Across
- The profile type when a customer is enrolled in AutoPay with a paper bill.
- Status of payment that can be cancelled in Kubra.
- An optional online service available to residential and SGS customers with a standard meter which provides customers with alerts and updates about their electricity usage and estimated cost.
- An online customer service program which allows customers to view their account balance, payment history, and meter read dates.
- A free on-line tool that works with our smart meters allowing customers the ability to track their energy usage online, hour-by-hour, day-by-day.
- Can be obtained through the Itron Portal to determine how much electricity has been used since a prior reading.
- Appears on a future bill as a credit to the recipient's CMP account, it can be anonymous or the caller can choose to send the recipient the Notification Form.
- Acronym used for returned payments.
- This form will allow them to enter data regarding the appliances in their home to understand how much energy those appliances use.
- Accounts with a DNP Notice should be transferred to the _____________ department.
- Used to stop the flow of electrical current in a wire or device if the current is too great.
- Logged in and available to receive calls.
- updated frequently with changes in policy and process, press releases and other information needed on a daily basis.
- Allows customers to view and pay their CMP bill online every month; as well as set up AutoPay.
- Used for breaks, lunch, exercise, meetings, training.
Down
- When a customer feels that their meter is faulty and is requesting their meter accuracy verified, what will CMP complete at the customer's request?
- __________ can be used to locate a payment that has been scheduled.
- This is time after a customer hangs up and before representative is ready to take the next call.
- This must be completely read and accepted by the caller for each payment transaction.
- The phone system software used to deliver customer calls within the Contact Center and to maintain phone states for all representatives.
- __________ determine how payment are applied to balances owing and developed in accordance with MPUC Chapter 322.
- CMP program that allows customers with higher than normal usage to defer a portion of their bill issued after November 2017.
- Payments will have their monies withdrawn from a specified checking or savings account on a date set by customer preference.
- A tool that allows the company to view customers; hourly usage and obtain on demand readings, for customers with standard meters.
- any statement indicating a caller intends to do physical harm or damage to an AVANGRID employee/contractor, others in our community, an AVANGRID building, AVANGRID equipment.
- A unit of electricity and the rate at which energy is delivered.
- This online payment option allows customers to make a single payment via the CMP website with a checking account, savings account, debit or credit card.
- The unit for electrical current.
28 Clues: The unit for electrical current. • Acronym used for returned payments. • Logged in and available to receive calls. • Status of payment that can be cancelled in Kubra. • Used for breaks, lunch, exercise, meetings, training. • A unit of electricity and the rate at which energy is delivered. • __________ can be used to locate a payment that has been scheduled. • ...