customer service Crossword Puzzles
hospitality and tourism 2024-02-07
NSA 2015-09-08
9 Clues: Home to NSA • Powerful Panels • Rebranding snafu • Relationship Selling • "Don't say 'stuff'!" • A happy little Aussie • She's the new voice of VOE • Diversity, Inclusion, and hair dye • A close shave with customer service
Lesson 6: Market Analysis 2024-03-14
Across
- Social, political, economic, trends that could impact your business. Includes global and national factors.\
- Used to prove through ongoing market research and data analysis that your business idea is a business opportunity.
- limited number of individuals who are most likely to purchase a product or service
- Broad set of activities and functions that support development, marketing, and sale of products or services.
- Things you assume to be true about your business and what a customer wants
- organized way to gather and analyze information needed to make business decisions
- Process of guiding your business idea from inception to thorough development and introduction to the market.
Down
- a group of consumers or businesses within a particular market that have 1 or more things in common
- Business to business compares size, industry, and geographic location
- Group of potential customers for particular product or service
- Existing information previously gathered for a purpose other than the study at hand
- New information collected for a particular purpose
- selling products to everyone and all markets
- detailed description of the target market
- Business to consumer company and shows the customers change over time
15 Clues: detailed description of the target market • selling products to everyone and all markets • New information collected for a particular purpose • Group of potential customers for particular product or service • Business to business compares size, industry, and geographic location • Business to consumer company and shows the customers change over time • ...
Lesson 6: Market Analysis 2024-03-14
Across
- Social, political, economic, trends that could impact your business. Includes global and national factors.\
- Used to prove through ongoing market research and data analysis that your business idea is a business opportunity.
- limited number of individuals who are most likely to purchase a product or service
- Broad set of activities and functions that support development, marketing, and sale of products or services.
- Things you assume to be true about your business and what a customer wants
- organized way to gather and analyze information needed to make business decisions
- Process of guiding your business idea from inception to thorough development and introduction to the market.
Down
- a group of consumers or businesses within a particular market that have 1 or more things in common
- Business to business compares size, industry, and geographic location
- Group of potential customers for particular product or service
- Existing information previously gathered for a purpose other than the study at hand
- New information collected for a particular purpose
- selling products to everyone and all markets
- detailed description of the target market
- Business to consumer company and shows the customers change over time
15 Clues: detailed description of the target market • selling products to everyone and all markets • New information collected for a particular purpose • Group of potential customers for particular product or service • Business to business compares size, industry, and geographic location • Business to consumer company and shows the customers change over time • ...
Marketing Crossword Puzzle 2016-08-29
Across
- the group that is identified for a specific program
- intangible items that satisfy your needs and wants
- affects the economy and standard of living
- tangible items that satisfy your needs and wants
- understanding concepts to develop strategies to select an audience
- idea that a business should strive to satisfy customers
- based on costs and what competitors charge for the same product
- getting info about customers and analyzing it
- includes all businesses that buy products for their operations
- process of deciding how to get goods into customers' hands
- consists of consumers who purchase goods for personal use
- involves changing raw materials into usable goods
- the functions of marketing add value to a product
- effort to inform people about a product or service
- the exchange of a product for money
- process of creating, communicating, delivering, and exchanging offerings
- breaking down the market into smaller groups
- targeting two different types of people
Down
- lists info like age, gender, income level, etc
- strength, weakness, opportunities, and threats
- its percentage of the total sales volume
- obtaining, developing, and improving a product
- having a product available at a certain time
- the good things of marketing
- four basic strategies including the four Ps
- combines customer info with customer service and marketing communications
- provides customers with goods and services
- communication with the consumer
- involves having a product where consumers buy it
- all people who share similar needs and wants
30 Clues: the good things of marketing • communication with the consumer • the exchange of a product for money • targeting two different types of people • its percentage of the total sales volume • affects the economy and standard of living • provides customers with goods and services • four basic strategies including the four Ps • having a product available at a certain time • ...
Supply chain 2024-08-22
Across
- Focuses on short-term sales strategies to finish deals quickly
- When you buy a bread in the pastry store it is considered as…
- Electronic commerce between businesses, excluding end consumers from transactions
- Sam’s club, Cotsco, Liverpool, Sears and Waltmart are an example of:
- Considerate to go to a dentist because someone you know said he was good, this is an example of…
- Transfer of value, assets, or services between parties, online or offline
- Management of the flow of goods, services, and information from origin to end customer
- Waltmart just announced that they are selling all the electronics department with a 50% discount
- Pedrito bought the special adidas from the collaboration with Messi. There was only 100 special tenis
- People are specialized in certain areas
- A dentist do not need to move from his/her officine
Down
- Businesses provide goods and services to government entities and institutions
- Sales and services directly from businesses to individual end consumers
- Intangible goods or actions provided to meet customer needs or wants.
- A person travel to meet with prospects in their environment
- Betterware use this strategy to sell their products
- Software as a Service, access via internet, no installation or maintenance
- Buying and selling products or services online through websites or apps
- Tattoos artist are considered ____ because they do exactly what you want/need
- Exchange of goods, services, or something of value between parties
20 Clues: People are specialized in certain areas • Betterware use this strategy to sell their products • A dentist do not need to move from his/her officine • A person travel to meet with prospects in their environment • When you buy a bread in the pastry store it is considered as… • Focuses on short-term sales strategies to finish deals quickly • ...
The Home Depot Lingo 2015-10-20
Across
- difference between book inventory and on-hand inventory shortage
- the part of the store that consists of cashiers, lot associates, head cashiers
- a program for providing a cash payout to associates based on stores meeting and exceeding paln
- long metal strip with clips used to cross merchandise small items
- receiving area of the store
- sell, furnish and install (no spaces between characters/letters)
- any employee of the Home Depot
- little people building with James
- universal product code
- selection of racking with product in it
- Head Cashier
- assistant store manager
- items not in-stock or carried in the stores inventory that associated can order for a customer
- store manager
- buy online return in store
- tool rental center
- caring, assisting and responding to employees program
- a web based systems available for all associates to process, store and update their personal information
- voice of the associate
Down
- Back End Automation and Reengineering program
- point of sale
- an online safety program
- return to vendor
- the companies set of behaviors the governs customer service
- merchandising execution team
- do it herself
- new lower price
- human resources
- lower retail price on promotional product for a specified period of time
- chief executive officer
- company website
- distribution center
- do it yourself
- system applications products
- department supervisor
- manager on duty
- customer order management
- buy online pickup in store
- lumber, hardware
- in-house social media site
- installed for you
- loss prevention
- forecast and scheduling tool
- voice of the customer
- self-checkout
45 Clues: Head Cashier • point of sale • do it herself • store manager • self-checkout • do it yourself • new lower price • human resources • company website • manager on duty • loss prevention • return to vendor • lumber, hardware • installed for you • tool rental center • distribution center • department supervisor • voice of the customer • universal product code • voice of the associate • chief executive officer • ...
Relationship Care 2013-09-23
Across
- What the product, service or solution will do for the customer.
- A communication technique used to help transition naturally into recommending relevant and valuable messages/offers.
- One of the 3 key drivers used to positively impact metrics by answering questions knowledgeably and confidently, with clear, concise explanations, and achieving FCR.
- The biggest roadblock when delivering a difficult message.
- One of the 3 key drivers used to positively impact metrics by tailoring the conversation to be relevant to the merchant, and explaining how they can maximize their American Express relationship.
Down
- One of the 3 key drivers used to positively impact metrics by demonstrating a willingness to help, making the customer feel valued, and communicating effectively.
- Information relayed to the customer about benefits, services, or promotions.
- Any feature the customer sees as beneficial to them.
- Customer focused sales
9 Clues: Customer focused sales • Any feature the customer sees as beneficial to them. • The biggest roadblock when delivering a difficult message. • What the product, service or solution will do for the customer. • Information relayed to the customer about benefits, services, or promotions. • ...
Competition 2025-12-03
Across
- Economic system where you can start any kind of business you want.
- This is what we want and it requires 5 conditions.
- A product or service that can be easily replaced.
- Economic system where the government controls the 4 factors.
- pricing fixing is impossible because of this.
- When there is only one seller
- Many buyers and many sellers.
- Airlines and phone carriers are examples of this.
- Ways companies compete with their products.
Down
- Things like healthcare and utilities are controlled by the government.
- Competition that is decided by customer service
- Heavily competitive industries, such as Fast Food.
- Inventory available
- Easily obtainable information.
- Easy to get into a market and easy to get out.
- When demand for a product exceeds the supply
- Economic system that has always operated the same way.
- Economic system that is associated to capitalism
- Products and services must be similar.
19 Clues: Inventory available • When there is only one seller • Many buyers and many sellers. • Easily obtainable information. • Products and services must be similar. • Ways companies compete with their products. • When demand for a product exceeds the supply • pricing fixing is impossible because of this. • Easy to get into a market and easy to get out. • ...
Frontier - Day 2 Review 2016-02-01
Across
- True or False - Cold transfer means that you will speak with the supervisor/representative before transferring the customer.
- You can message your Team Leader via teleNetwork email, ____, and Spark message.
- _____ minutes is too long for a customer to be on hold.
- The _____ _____ is the tool that shows service problem and outages for ISPs.
- You lose points by being _____ or absent.
- Do you ask the customer for permission to place them on hold?
- Calls that are graded by your Team Leader, a member of the QA staff, or a mentor are called _____.
- Which calls do you need to take notes on?
- True or False - The 3 resolution paths are fix it, ticket it, and refer it.
- When should you take your notes? (During the call or at the end of the call?)
- This is the phone option you use when you need to sneeze or cough.
Down
- How many hours are you required to work for an hour unpaid lunch break?
- You can find more information about the teleNetwork point policy in the ____ ____
- This is the phone option that plays music. You use this when it is going to take a few minutes to do research or gather information for the customer.
- Attendance points - How many points will get you fired?
- True or False - Smoking is allowed on teleNetwork property.
- Your Team Leader just updated your file with your performance review. Where can you find this?
- The number of points you lose if you provide a doctor's note.
- How many weekend hours of availability are you required to submit per month?
- How many hours are you required to submit over your requested availability?
- If you are going to be late or absent you should contact your ____ ____
- How many hours are you required to work for a 15 minute break?
- You can reach a L2 via your team's chat room on _____.
23 Clues: You lose points by being _____ or absent. • Which calls do you need to take notes on? • You can reach a L2 via your team's chat room on _____. • _____ minutes is too long for a customer to be on hold. • Attendance points - How many points will get you fired? • True or False - Smoking is allowed on teleNetwork property. • ...
hospitality and tourism 2024-02-07
hospitality and tourism 2024-02-07
hospitality and tourism 2024-02-07
hospitality and tourism 2024-02-07
2025 Housecall Pro Holiday Hullabaloo Crossword 2025-10-29
Across
- Used to confirm job tasks
- A wet and wonderful trade
- Eye protection on the job
- Captures jobsite photos
- Short version of a tool name
- Powering up every home
- Frontline hero on jobs
- Final step after a completed job
- Potential new customer
- Bill sent to a customer
- How most Pros manage their day
- Reason for the hullabaloo
- Price quote before work begins
- Short for professional
- One who keeps coming back
- What brings everyone together
- Reward for Santa or a hard-working Pro
- Up-front money collected
- How jobs get assigned to techs
- Testing stage for new features
- Person managing schedules
- WRENCH Classic plumber’s tool
- Tool that helps write job descriptions
- Short for application
Down
- The family of Housecall Pro users
- What every Pro works with
- Who the Pros serve
- The behind-the-scenes crew
- Saves time by doing tasks automatically
- Industries we serve
- Big guy at the North Pole
- Where jobs get booked
- Drawing or marking on a photo
- Team that helps our Pros
- Catalog of services and prices
- Tiny winter wonder
- THE TRADES Movement celebrating skilled professionals
- Makes spaces shine
- Protects electrical circuits
- Locates support inside walls
- Our annual festive celebration
- Core unit of work in Housecall Pro
- How every great job gets done
- Greens and outdoor work
- Holiday helper
- Earned by great service
- TRACKING Feature to log tech hours
- The first word in our company name
- Customer feedback
- Keeps homes comfortable year-round
50 Clues: Holiday helper • Customer feedback • Who the Pros serve • Tiny winter wonder • Makes spaces shine • Industries we serve • Where jobs get booked • Short for application • Powering up every home • Frontline hero on jobs • Potential new customer • Short for professional • Captures jobsite photos • Bill sent to a customer • Greens and outdoor work • Earned by great service • Team that helps our Pros • ...
Lab Week 2020 2020-08-02
Across
- This process happens at the front desk
- All three of these must match before your draw or label a patient sample
- Not a venipuncture, but a ________ puncture
- Occurs once a year and is a time for celebrating our profession!
- Acronym which represents communication guidelines for excellent customer service
- Classification of error which occurs prior to specimen testing
- First step in AIDET
- Third step in AIDET
- Fifth step in AIDET
- Excellent customer service will increase this
- Most commonly used PPE now
- Second step in AIDET
- Standard Operating Procedure (abbrev.)
Down
- Most commonly used PPE prior to the pandemic
- Sometimes used on difficult veins
- Fourth Step in AIDET
- Name of our Laboratory Information System
- Best SMF Lab PSC area!
- Often confused with "Dracula"
- Too much vaccum on a small vein can cause this
- Done annually to ensure proficiency
- Accrediting agency for all clinical laboratories (abbrev.)
- Tube color which contains the additive EDTA
- This happens when the wrong tube is drawn
- Safety tool for the month of August
- Used on the arm to impede blood flow
- Critical piece of equipment found in every lab
- This can happen due to probing during a blood draw
- The process by which blood clots
- First thing you should always do when greeting patients
- This can form when the tube or syringe is taking too long fill
31 Clues: First step in AIDET • Third step in AIDET • Fifth step in AIDET • Fourth Step in AIDET • Second step in AIDET • Best SMF Lab PSC area! • Most commonly used PPE now • Often confused with "Dracula" • The process by which blood clots • Sometimes used on difficult veins • Done annually to ensure proficiency • Safety tool for the month of August • Used on the arm to impede blood flow • ...
Customer Service 2020-04-15
Customer Service 2014-11-11
NEXT BEST ACTION (NBA) SKILLS LIST 2024-04-03
Across
- acquiring a mutual understanding of customer’s needs through paraphrasing
- accruing the customer’s commitment to a product/service by delivering personal value
- recognizing and prioritizing a suite of solutions to meet customer’s needs, plans and goals
- following through with customer commitments and sharing solutions that address their needs
- actively listening and responding to customer’s concerns and restating the needed value
- always making customer’s needs, goals and plans a priority
Down
- the ability to bring a customer experience back to neutral
- connecting with customers and engaging in meaningful two way conversations
- identify the customer(s) problems, impacts and root cause, then prioritize and provide solutions
9 Clues: the ability to bring a customer experience back to neutral • always making customer’s needs, goals and plans a priority • acquiring a mutual understanding of customer’s needs through paraphrasing • connecting with customers and engaging in meaningful two way conversations • accruing the customer’s commitment to a product/service by delivering personal value • ...
Horsepower 2025-06-04
Across
- contract the customer purchased through the dealership to pay all or cover a portion of the cost.
- cost Sale price of bike plus any items paid for over the lease such as: service contracts, fees, taxes, ect
- cost reduction Down payment
- $1000 fee if customer wants to end lease early unless paying it off.
- Cost of Funds used to acquire bike from dealership
Down
- Amount to be paid at end of lease if customer wants to purchase the motorcycle.
- Depreciation + Rent Charge + Tax ( if applicable)
- amount paid at end of lease to return vehicle. \
- Length of the lease
9 Clues: Length of the lease • cost reduction Down payment • amount paid at end of lease to return vehicle. \ • Depreciation + Rent Charge + Tax ( if applicable) • Cost of Funds used to acquire bike from dealership • $1000 fee if customer wants to end lease early unless paying it off. • Amount to be paid at end of lease if customer wants to purchase the motorcycle. • ...
MARKETOPIA CROSSWORD 2026-01-29
Across
- Step-by-step rule used by digital platforms to decide content visibility
- Process of growth or improvement of a product, market, or organisation
- Informal communication between consumers about a product or brand
- image Overall perception of a brand in consumers’ minds
- Feeling when product performance meets or exceeds expectations
- Basic requirements essential for survival or functioning
- Complaint raised by a customer or employee
- Ability of a product to satisfy consumer wants
- Consumer’s choice or liking for one product over others
- Paid, non-personal promotion of goods or services
- The specific goal or audience a business aims to reach
Down
- Market structure with a single seller
- Amount of money charged for a product or service
- Marketing activities used to communicate and persuade customers
- Consumer desire backed by purchasing power
- Appearance and structure of a product influencing appeal and usability
- Quantity of goods offered for sale in the market
- resonance Highest level of brand loyalty and emotional connection
- customer belief about how a product should perform
- Small, specialised segment of a market
20 Clues: Market structure with a single seller • Small, specialised segment of a market • Consumer desire backed by purchasing power • Complaint raised by a customer or employee • Ability of a product to satisfy consumer wants • Amount of money charged for a product or service • Quantity of goods offered for sale in the market • Paid, non-personal promotion of goods or services • ...
Working Environment 2025-10-15
Across
- to improve the quality or usefulness of something, or change it for something newer or of a better standard
- a helpful or good effect, or something intended to help
- o encourage people to like, buy, use, do, or support something
- the conditions that you live or work in and the way that they influence how you feel or how effectively you can work
Down
- a person who buys goods or a service
- physical harm or damage to someone's body caused by an accident or an attack
- If there is less rotation of workers, you have more time to improve customer _______.
- You need a ______ relationship to improve productivity.
- continued use, existence, or possession of something or someone
9 Clues: a person who buys goods or a service • You need a ______ relationship to improve productivity. • a helpful or good effect, or something intended to help • o encourage people to like, buy, use, do, or support something • continued use, existence, or possession of something or someone • physical harm or damage to someone's body caused by an accident or an attack • ...
FN42 1.01 Career Pathways & Lean Canvas 2026-01-28
Across
- - A person or group that buys or uses a product or service.
- Canvas - A one-page tool used to organize and plan a business idea by focusing on the problem, customer, and solution.
- - A person who starts, owns, and runs a business.
Down
- - The way a business solves a customer’s problem.
- - The process of creating, planning, and running a business to solve a problem or meet a need.
- - An action or task a business provides to help customers.
- Pathway - A group of related jobs that use similar skills and education, often leading from entry-level to advanced careers.
- - A need or issue that customers want solved.
- - A physical item that a business sells.
9 Clues: - A physical item that a business sells. • - A need or issue that customers want solved. • - The way a business solves a customer’s problem. • - A person who starts, owns, and runs a business. • - An action or task a business provides to help customers. • - A person or group that buys or uses a product or service. • ...
Text Relay 2015-02-03
Across
- the main centre that takes text relay calls
- the number of people on a 18000 call when connected to the Emergency Authority
- a word that alerts the system help may be needed
- a call that has been received in the last 15 minutes
Down
- what message should be sent if a customer sends a non specific request
- the number of minutes we wait for a customer to respond
- the handover that must be given on all text relay calls
- to allow anyone to use the eSMS service they must first do this
- no textphone detected, handset down can be ....... without speech
- if a customer does not respond it is classed as what kind of call
10 Clues: the main centre that takes text relay calls • a word that alerts the system help may be needed • a call that has been received in the last 15 minutes • the number of minutes we wait for a customer to respond • the handover that must be given on all text relay calls • to allow anyone to use the eSMS service they must first do this • ...
SSR CODES 2023-09-03
Across
- customer wants to travel with their house animal
- customer first language isst english
- customer is to old to be a UMNR
- customer needs assistance to the gate
- customer is only allowed to have 1 carry on piece
- customer traveling alone without an adult and need assistance
Down
- customer bewteen the ages of 3 days old and their 2nd birthday
- customer seat in row 20DEF and purchased this to sit alone
- customer between the age of 2 and under 14
- boarding group that's after mint/mosaic
- a form to fill out for contact tracing
- customer travels with this for assistance and emotional support
- customer ask to preboard to wipe down seats
- customer having trouble of hearing
- a customer whos vision is low
15 Clues: a customer whos vision is low • customer is to old to be a UMNR • customer having trouble of hearing • customer first language isst english • customer needs assistance to the gate • a form to fill out for contact tracing • boarding group that's after mint/mosaic • customer between the age of 2 and under 14 • customer ask to preboard to wipe down seats • ...
Economics Puzzle 2021-01-13
Across
- Items that satisfy human needs.
- Exchange of goods.
- An individual who creates a new business.
- The work of helping a customer.
- Economic value based on a workers quality.
- Good or service bought from another country.
Down
- Good or service shipped to another country.
- When companies focus on one product they make the best instead of buying it.
- Tax to pay for imports and exports.
- To stop trade between a state/country.
10 Clues: Exchange of goods. • Items that satisfy human needs. • The work of helping a customer. • Tax to pay for imports and exports. • To stop trade between a state/country. • An individual who creates a new business. • Economic value based on a workers quality. • Good or service shipped to another country. • Good or service bought from another country. • ...
14. Translation of articles and speeches about innovations being carried out in the field of tourism. 2025-05-03
Across
- Simulated tourism experience via VR or online environments
- Long-term travel with minimal environmental impact
- Connected to digital technology or AI-driven tourism tools
- Aerial device used for filming travel destinations
- Digital service for booking or planning travel
Down
- Movement of tourists using innovative transport systems
- Person or app offering cultural and logistical information
- Document required for international travel
- Artificial Intelligence used in customer service and planning
- Prefix related to environmentally friendly travel practices
10 Clues: Document required for international travel • Digital service for booking or planning travel • Long-term travel with minimal environmental impact • Aerial device used for filming travel destinations • Movement of tourists using innovative transport systems • Person or app offering cultural and logistical information • ...
EEP Team Meeting 2025-02-12
XFINITY MOBILE 2021-04-07
Across
- What will be the price of the 3rd line for a customer with 3 unlimited data lines on new 5G plan? $____
- Mexico and Canada ____ is available per line.
- Unlimited _____ talk and text.
- ____ :Customers can bring certain Apple iPhone, Samsung Galaxy and Note, Google Pixel and Apple Watch models from other wireless carriers to Xfinity Mobile.
- ___ ___ _____:Combine By the Gig and Unlimited data so everyone gets just what they need.
- Customers can choose between _____ data amounts.Available for single lines or shared across all by the gig lines in their account.
Down
- Xfinity Mobile is rated #1 in _____ satisfaction by the ACSI*.
- Customers must have xfinity _____ to be eligible. No mater if it's residential, IE, Postpaid, or pending order.
- If an Xfinity Mobile customer no longer maintains a subscription to postpaid Xfinity Internet, Voice or TV, they can continue their Xfinity Mobile service; however, each line would incur a $_____ monthly line access fee in addition to the customer’s other service charges.
- The ____ Generation plan allows customers access to 5G along with the savings and flexibility that Xfinity Mobile offers.
- No term ______ .
- Up to ___ lines per account with no phone lines or activation access fees for Xfinity Internet customers.
- Starting ____ 15th new unlimited pricing is coming to help customers save when they have more than 1 line of unlimited data! The more lines they add, the more they save!
13 Clues: No term ______ . • Unlimited _____ talk and text. • Mexico and Canada ____ is available per line. • Xfinity Mobile is rated #1 in _____ satisfaction by the ACSI*. • ___ ___ _____:Combine By the Gig and Unlimited data so everyone gets just what they need. • What will be the price of the 3rd line for a customer with 3 unlimited data lines on new 5G plan? $____ • ...
My Aunt 2023-11-13
Across
- using your mind to make something
- buyer of goods
- way to express creativity
- the answer to a problem
- name of the interviewee
- business organization with lots of workers
- something that tests your skills
- assistance given to clients, given by professionals
Down
- strong emotion for something/someone you care for
- shipping company
- convince/sell someone to make a choice
- talking to others
- a thought or concept from your mind
- the act of selling goods
- people doing group work
- employment activity
16 Clues: buyer of goods • shipping company • talking to others • employment activity • the answer to a problem • name of the interviewee • people doing group work • the act of selling goods • way to express creativity • something that tests your skills • using your mind to make something • a thought or concept from your mind • convince/sell someone to make a choice • ...
Matco Training 2025-10-01
Across
- Annual Tool Show
- Tot and promote holder
- List of calls guide
- Our Drag race team head
- Bi weekly book
- Things on sale new items
- Truck Payment
- Every six weeks in Denver
Down
- Things we send out to be fixed, at a cost.
- Gets people out to the truck
- People to sell to
- Matco Data Business System
- Shop Owners Account
- Items covered by matco to be fixed
- Fuel to drive up business
- Purchas Service Account
16 Clues: Truck Payment • Bi weekly book • Annual Tool Show • People to sell to • List of calls guide • Shop Owners Account • Tot and promote holder • Our Drag race team head • Purchas Service Account • Things on sale new items • Fuel to drive up business • Every six weeks in Denver • Matco Data Business System • Gets people out to the truck • Items covered by matco to be fixed • ...
GO GO GO RENTALS 2015-06-01
Across
- Is responsible for bookings and rental enquirers
- Is responsible for providing quality and timely service
- Unlimited kms, Free basic insurance and the best service in the country
- To have a country wide network of rental vehicle locations with a commitment to new technology, industry innovations and the going development of our people
- To try upgrade what the customer is buying
- To become the household name for car rental companies in New Zealand and beyond, by being dedicated to customer satisfaction, providing a superior product and delivering real value
Down
- Go together, Go harder, Go faster, Go the extra mile
- 22,923 satisfied customers on Facebook
- To make it real, Take ownership, Keep it simple are some of this companies what?
- The amount you pay if you are involved in an accident
10 Clues: 22,923 satisfied customers on Facebook • To try upgrade what the customer is buying • Is responsible for bookings and rental enquirers • Go together, Go harder, Go faster, Go the extra mile • The amount you pay if you are involved in an accident • Is responsible for providing quality and timely service • ...
Marketing vocabulary 2023-10-11
Across
- the amount of money for which something is sold. (n.)
- the group of people that a company wants to sell its products or services to. (n.)
- a person who buys goods or a service. (n.)
- an amount of money that you gain when you are paid more for something than it cost you to make, get, or do it. (n.)
- the act of taking goods, to people's houses or places of work. (n.)
Down
- to buy something. (v.)
- an item or service designed to fulfill a specific consumer need or desire. (n.)
- costing a lot of money. (adj)
- something that a company says it will give you or do for you. (n.)
- a customer can have a good or a bad one depending on how well things went. (n.)
10 Clues: to buy something. (v.) • costing a lot of money. (adj) • a person who buys goods or a service. (n.) • the amount of money for which something is sold. (n.) • something that a company says it will give you or do for you. (n.) • the act of taking goods, to people's houses or places of work. (n.) • ...
National Healthcare Quality Week 2018-10-22
Across
- Passionate __ Service (core value)
- Transforming the health of the community, one ___ at a time
- Healthcare Effectiveness Data Information Set (Acronym)
- Medicaid Member Satisfaction Survey
- Appointment __ Survey
- 2018 Quality Goal: Ambetter __-Star Rating
- Who is responsible for Quality?
- Health Outcomes Survey
Down
- 2018 Quality Goal: Medicare __-Star Rating
- ___ Improvement Team (PIT)
- Quality __ Committee
- National Committee for Quality Assurance
- 2018 Quality Goal: __ NCQA Accreditation and 4-Star Rating
- ___ of Care Complaints
- QI executive partner
- ___ Adjustment
16 Clues: ___ Adjustment • Quality __ Committee • QI executive partner • Appointment __ Survey • ___ of Care Complaints • Health Outcomes Survey • ___ Improvement Team (PIT) • Who is responsible for Quality? • Passionate __ Service (core value) • Medicaid Member Satisfaction Survey • National Committee for Quality Assurance • 2018 Quality Goal: Medicare __-Star Rating • ...
Customer Service Week 2022 - Activity #3 2022-10-05
14 Clues: a true fan • top 300 items • cx tesimonial • help cx feeling • give assistance • restate cx need • showing intimacy • a positive attitude • showing thankfulness • having high standard • a fustrating customer • increase cx knowledge • roll out the red carpet • focus on the issue not the person
RiO Crossword 2022-07-20
Across
- ITIL 4, the most recent edition, is called this approach. (8)
- A cause of one or more Incidents.(7)
- This ITIL 4 certifiction level demonstrates that the you have a clear understanding of how IT influences and directs business strategy. (6)
- This is defined as an unplanned interruption or reduction in quality of an IT service (a Service Interruption). (8)
- These are temporary solutions aimed at reducing or eliminating the impact of Known Errors (and thus Problems) for which a full resolution is not yet available. (10)
- This Service stage ensures that the new changes and modifications are efficiently incorporated in the service lifecycle without disrupting the other existing services or processes (10)
- This package consists of a single Unit or a structured set of units. (7)
Down
- This can be used to measure changes in Performance over the lifetime of an IT Service (8)
- This component of the ITIL 4 service value system is about directing and controlling the organization (10)
- ITIL framework is currently owned and managed by. (6)
- Someone who buys IT services (8)
- This service stage provides guidance on how to design, develop, and implement IT Service Management (8)
12 Clues: Someone who buys IT services (8) • A cause of one or more Incidents.(7) • ITIL framework is currently owned and managed by. (6) • ITIL 4, the most recent edition, is called this approach. (8) • This package consists of a single Unit or a structured set of units. (7) • This can be used to measure changes in Performance over the lifetime of an IT Service (8) • ...
hospitality and tourism 2024-02-07
hospitality and tourism 2024-02-07
hospitality and tourism 2024-02-07
hospitality and tourism 2024-02-07
8 Clues: pit boss • sky high hostess • hands of service • agent of adventure • customer satisfaction • the best day of your life • friendly and knowledgeable • cleanliness and maintenance
Service Culture 2025-01-30
Across
- — Tool for collecting customer feedback
- — Website where customers can leave feedback
- The system for tracking customer history for recovery and marketing
Down
- — Term for assessing employee performance standards
- — Using customer opinions to adjust service quality
- — Process of creating positive first impressions
6 Clues: — Tool for collecting customer feedback • — Website where customers can leave feedback • — Process of creating positive first impressions • — Term for assessing employee performance standards • — Using customer opinions to adjust service quality • The system for tracking customer history for recovery and marketing
SaaS Labs Puzzle 2025-02-11
Across
- SQL - (Not Qualified by AEs)
- It is the total expense incurred to acquire a new customer, encompassing all marketing and sales costs
- Leads that come in from core countries (the United States, the United Kingdom, Canada, Australia, France, Germany, and Spain) with a legitimate business
- The amount of revenue a company makes from each of its customer accounts
- Calculates total revenue, excluding expansion, minus revenue churn i.e. cancelations, or downgrades. [The difference between NRR and GRR is that GRR doesn’t account for expansion revenue]
- The revenue we lose in a given timeframe due to downgrades or cancellations.
- The number of customers/accounts we lose in a given timeframe.
- Where product adoption and user experience drive revenue growth, reducing reliance on traditional sales efforts.
- SAL - (Not transferred to AEs)
Down
- It measures the revenue growth from existing customers over a given period, accounting for upsells, cross-sells, expansions, contractions, and churn
- Customers where SDRs and AEs have guided prospects through the buying journey with personalized outreach, demos, and consultative selling
- It measures the total revenue a business expects from a single customer over the duration of their relationship
- MQL - (Unqualified leads)
- The total predictable revenue SaaS Labs expects from its subscription customers each month
- The annual percentage rate at which customers stop subscribing
- It is a financial metric used to measure the total amount of revenue expected from our customers annually, assuming all subscriptions are renewed for the year
- The average revenue generated from each customer contract in a specified time frame, usually annually
- It refers to the total value of sales contracts signed with customers over a specific period, typically bookings measure the incoming business and help forecast future revenue
- Persona of a customer giving highest ROI to JustCall. Org size: 20+; Country: US, Canada, UK, Australia; Industry: Home Service, Financial Services, Real Estate, fitness, Energy and Utilities and Healthcare
19 Clues: MQL - (Unqualified leads) • SQL - (Not Qualified by AEs) • SAL - (Not transferred to AEs) • The annual percentage rate at which customers stop subscribing • The number of customers/accounts we lose in a given timeframe. • The amount of revenue a company makes from each of its customer accounts • ...
Premium Care Mobile Insurance 2013-02-17
Across
- Which system do you use to apply Premium Care if the customer's service is in Legacy
- A customer will need to pay this if they put in a claim for their device
- Off Period A customer can exercise this right if they wish to cancel Premium Care
- Inusrance In additional to Premium Care Telstra provides this service for eligable customers
- Cover For all iPhone models, tablets and other specified Smart Phones
Down
- Customers who purchase Premium Care must pay a monthly
- Cover A re-occurring charge of $9.95 applies to customers that wish to have this service A
7 Clues: Customers who purchase Premium Care must pay a monthly • Cover For all iPhone models, tablets and other specified Smart Phones • A customer will need to pay this if they put in a claim for their device • Off Period A customer can exercise this right if they wish to cancel Premium Care • ...
Marketing 2016-08-29
Across
- strengths, weaknesses, opportunities, and threats
- Profiles It lists information about the target market
- Segmentation Businesses look for ways to sell tier products to different consumers who may be potential customers
- Utility It involves communication with the consumer
- Selling provides customers with the goods and services they want
- tangible items
- Market includes all businesses that buy products for use in their operations
- Utility The exchange of a product for money
- Management how to get goods into the customer hands
- of Marketing economy affected standard of living
- and Improved Products Marketing generates competition
- Benefits of Marketing improved products
Down
- relationship management finding and keeping costumers happy
- Markets The group that is identified for a specific marketing program
- inform, persuade, or remind current and potential customers about a business's products or services
- Prices Marketing activities increase demand, and this helps to lower prices
- Concept the idea that a business should strive to satisfy customers needs and wants
- Management obtaining, developing, maintaining, and improvising a product
- Utility It is having a product or service available at a certain time of year or a convenient time of the day
- Utility involves changing raw materials into usable goods or putting parts together to make them more useful
- intangible items
- Utility involves having a product where customers can buy it
- Market consists of consumers who purchase goods and services for personal use
- Share its percentage of total sales volume generated by all companies that compete in a given market
- how much to charge for goods and services
25 Clues: tangible items • intangible items • Benefits of Marketing improved products • how much to charge for goods and services • Utility The exchange of a product for money • of Marketing economy affected standard of living • strengths, weaknesses, opportunities, and threats • Utility It involves communication with the consumer • ...
Marketing 2016-08-29
Across
- Selling provides customers with the goods and services they want
- Utility involves changing raw materials into usable goods or putting parts together to make them more useful
- Benefits of Marketing improved products
- Concept the idea that a business should strive to satisfy customers needs and wants
- strengths, weaknesses, opportunities, and threats
- Share its percentage of total sales volume generated by all companies that compete in a given market
- Management obtaining, developing, maintaining, and improvising a product
- of Marketing economy affected standard of living
- Prices Marketing activities increase demand, and this helps to lower prices
- Utility It is having a product or service available at a certain time of year or a convenient time of the day
- Management how to get goods into the customer hands
- inform, persuade, or remind current and potential customers about a business's products or services
- and Improved Products Marketing generates competition
Down
- intangible items
- tangible items
- how much to charge for goods and services
- Market includes all businesses that buy products for use in their operations
- relationship management finding and keeping costumers happy
- Utility The exchange of a product for money
- Markets The group that is identified for a specific marketing program
- Utility It involves communication with the consumer
- Profiles It lists information about the target market
- Market consists of consumers who purchase goods and services for personal use
- Utility involves having a product where customers can buy it
24 Clues: tangible items • intangible items • Benefits of Marketing improved products • how much to charge for goods and services • Utility The exchange of a product for money • of Marketing economy affected standard of living • strengths, weaknesses, opportunities, and threats • Utility It involves communication with the consumer • ...
Product Management 2025-02-27
Across
- The ability of a product to handle growth effectively
- Defining how a product is perceived in the market
- A strategic blueprint detailing the stages of product development and growth
- The end consumer of a product or service
- A plan to achieve a company's product vision
- The process of users accepting and integrating a product
- Determining how much to charge for a product
- A skeletal design of a digital product interface
- Keeping users engaged and continuing to use a product
- Quantitative measures used to track product success
- An early version of a product for testing and feedback
- An adaptive and iterative approach to product development focused on collaboration and flexibility
- Key learnings derived from user data and behaviour
- User opinions that help improve a product
Down
- Developing new ideas or methods to improve a product
- Deciding which features or tasks to focus on first
- The primary user or buyer of a product
- The expansion and scaling of a product in the market
- An item or service created to fulfill customer needs
- The overall interaction a user has with a product
- The process of refining a product based on feedback
- The process of creating an intuitive and visually appealing product
- A space where products and services are bought and sold
- A product with just enough features to be tested by early users
- How actively users interact with a product
25 Clues: The primary user or buyer of a product • The end consumer of a product or service • User opinions that help improve a product • How actively users interact with a product • A plan to achieve a company's product vision • Determining how much to charge for a product • A skeletal design of a digital product interface • Defining how a product is perceived in the market • ...
ism o.margad g.naranbaatar 2023-03-02
Across
- The physical parts of a computer
- Any business-related exchange such as a payment to an employee, a sale to a customer, or a payment to a supplier.
- excessive storage costs of paper document and/or magnetic form
- Involves the exchange of money for goods and services over electronic networks and encompasses many of an organization’s outwardfacing processes—such as sales, marketing, order taking, delivery, procurement of goods and services, and customer service—that touch customers, suppliers, and other business partners.
- A program or instruction that give directions to the computer
- improvement of a process or product to better meet the needs and want of the customer
Down
- A set of interrelated components with a clearly defined boundary which works to achieve a common set of objectives
- A large collection of electronic records
- Turning data into information is a , or a set of logically related tasks performed to achieve a defined outcome
- A step by step business model for transforming a product or service from idea to reality
- ____ is a collection of raw facts organized and processed so that it has additional value beyond the value of the individual facts
- ____are the primary device type used by people around the world to communicate, go online, and access and share information
- rules of achieving optimal and secure operation in data base processing procedure include priorities and dispensing software application and secure measure
- raw, unorganized factor observations that have no value or meaning because of lack of context
14 Clues: The physical parts of a computer • A large collection of electronic records • A program or instruction that give directions to the computer • excessive storage costs of paper document and/or magnetic form • improvement of a process or product to better meet the needs and want of the customer • ...
National Healthcare Quality Week 2018-10-22
Across
- Medicaid Member Satisfaction Survey
- Passionate __ Service (core value)
- Appointment __ Survey
- 2018 Quality Goal: Ambetter __-Star Rating
- Who is responsible for Quality?
- Transforming the health of the community, one ___ at a time
- Health Outcomes Survey
Down
- QI executive partner
- 2018 Quality Goal: Medicare __-Star Rating
- ___ Improvement Team (PIT)
- ___ of Care Complaints
- 2018 Quality Goal: __ NCQA Accreditation and 4-Star Rating
- Quality __ Committee
- Healthcare Effectiveness Data Information Set (Acronym)
- National Committee for Quality Assurance
- ___ Adjustment
16 Clues: ___ Adjustment • QI executive partner • Quality __ Committee • Appointment __ Survey • ___ of Care Complaints • Health Outcomes Survey • ___ Improvement Team (PIT) • Who is responsible for Quality? • Passionate __ Service (core value) • Medicaid Member Satisfaction Survey • National Committee for Quality Assurance • 2018 Quality Goal: Medicare __-Star Rating • ...
BAT 2013-04-04
Across
- locks must be switched out with another box when closed
- customers' signatures and identification must be recorded on the ____ and ___info within genesis
- when returning the box, ____ the room to ensure the customer has left nothing behind
- if info in genesis screen, contract, and access record doesn't match refer to
- request __ and compare name to box information on the service browser
Down
- accompany customer to ____ ____ and ensure nothing was left by previous customer
- the guard key should be secured in the vault
- should be maintained in a secure area, accessible to employeess only
- boxes are closed in host using what code or screen
9 Clues: the guard key should be secured in the vault • boxes are closed in host using what code or screen • locks must be switched out with another box when closed • should be maintained in a secure area, accessible to employeess only • request __ and compare name to box information on the service browser • ...
Honami Restaurant Vocab 2 2023-11-11
Across
- bring your own beer/bottle
- the person who makes and serves drinks at a bar
- a domestic fowl
- food that is purchased at a restaurant and taken to be eaten elsewhere.
Down
- a person who helps the waitstaff by clearing tables and refilling drinks.
- the amount of money that a customer owes for the food and drinks they have consumed
- the food and drinks that a customer requests from the menu
- a meal where the food is laid out and customers serve themselves
- an optional extra payment that a customer gives to the waitstaff in appreciation for good service
9 Clues: a domestic fowl • bring your own beer/bottle • the person who makes and serves drinks at a bar • the food and drinks that a customer requests from the menu • a meal where the food is laid out and customers serve themselves • food that is purchased at a restaurant and taken to be eaten elsewhere. • ...
Customer Service 2013-03-04
Customer Service 2023-02-11
CALL CENTER 2025-04-10
Across
- A ____________is a business unit or department that handles a large volume of incoming and outgoing phone calls, primarily for customer service, sales, or technical support.
- a call center _________ role is to respond to customer inquiries, providing solutions, and ensuring a positive customer experience, often through phone calls, emails, or other mediums.
- Effective ___________ involves clearly conveying information and ideas, while also actively listening and understanding the perspectives of others, fostering strong relationships and avoiding misunderstandings.
- ___________listening means fully concentrating on what someone is saying, understanding their message, responding thoughtfully, and retaining the information for later, rather than just passively hearing the words.
- An __________ call center makes outgoing calls to customers, clients, or prospects, focusing on sales, proactive customer engagement.
Down
- to __________is to make the sales process easier, smoother, and more likely to lead to a successful outcome.
- _________ customers are individuals or organizations with the capacity and interest to purchase a product or service, but who haven't yet made a purchase.
- the capacity to withstand or to recover quickly from difficulties.
- the ability to understand and share the feelings of another.
- customers are those who have previously purchased from a business, representing a valuable asset for generating repeat business and driving long-term growth through loyalty and familiarity.
10 Clues: the ability to understand and share the feelings of another. • the capacity to withstand or to recover quickly from difficulties. • to __________is to make the sales process easier, smoother, and more likely to lead to a successful outcome. • ...
SCM Crossword Puzzle 2014-03-31
Across
- A carriers method of charging for transportation services performed.
- A basic transportation method or form.
- Typically used to support customer requirements by positioning select inventory in a local market warehouse in anticipation of responding to customer need.
- When portions of a shipment need to be delivered to different destinations.
- Determine proper charges after payment of a freight bill has been made.
- The variation in sales during inventory replenishment.
- The oldest mode of transport.
- Occurs when the original shipment destination is changed after a product has been shipped.
- The placement of specific products in selected pallet locations.
- A specific customer’s order is selected and prepared for shipment as the work assignment by a warehouse management system.
Down
- DRP schedules are developed using weekly time increments called_______?
- Combining inventory from multiple origins into a customized assortment to meet the needs of a specific customer.
- Specified as 100 units on hand.
- The amount of inventory typically in transit between facilities or on order but not received.
- When inventory is held for a longer time than normally required for replenishment.
- The destination party
- The percent of customer orders filled completely.
- Specific locations that are assigned to products in a warehouse layout on the basis of individual characteristics.
- Inventory that will be donated, destroyed, or sold at a loss.
- The audit of selected inventory on a cyclic schedule.
- Services that refer to the coordination of warehouse activities to customize product.
- Integrated rail and motor service.
- The remainder of inventory in the typical logistics system.
- The ability of a mode to handle any transport requirements.
24 Clues: The destination party • The oldest mode of transport. • Specified as 100 units on hand. • Integrated rail and motor service. • A basic transportation method or form. • The percent of customer orders filled completely. • The audit of selected inventory on a cyclic schedule. • The variation in sales during inventory replenishment. • ...
Frontier - Day 2 Review 2016-02-02
Across
- The number of points you lose if you provide a doctor's note.
- You can message your Team Leader via teleNetwork email, ____, and Spark message.
- Calls that are graded by your Team Leader, a member of the QA staff, or a mentor are called _____.
- If you are going to be late or absent you should contact your ____ ____
- True or False - Cold transfer means that you will speak with the supervisor/representative before transferring the customer.
- True or False - The 3 resolution paths are fix it, ticket it, and refer it.
- True or False - Smoking is allowed on teleNetwork property.
- _____ minutes is too long for a customer to be on hold.
- Do you ask the customer for permission to place them on hold?
- This is the phone option you use when you need to sneeze or cough.
- You can find more information about the teleNetwork point policy in the ____ ____
Down
- How many hours are you required to work for an hour unpaid lunch break?
- You can reach a L2 via your team's chat room on _____.
- The _____ _____ is the tool that shows service problem and outages for ISPs.
- Which calls do you need to take notes on?
- Your Team Leader just updated your file with your performance review. Where can you find this?
- This is the phone option that plays music. You use this when it is going to take a few minutes to do research or gather information for the customer.
- You lose points by being _____ or absent.
- How many weekend hours of availability are you required to submit per month?
- When should you take your notes? (During the call or at the end of the call?)
- Attendance points - How many points will get you fired?
- How many hours are you required to work for a 15 minute break?
22 Clues: Which calls do you need to take notes on? • You lose points by being _____ or absent. • You can reach a L2 via your team's chat room on _____. • _____ minutes is too long for a customer to be on hold. • Attendance points - How many points will get you fired? • True or False - Smoking is allowed on teleNetwork property. • ...
Principles of Operations Week 1 & 2 2026-02-02
Across
- An operations performance objective focused on meeting customer expectations (Slack, Brandon-Jones and Burgess, 2023)
- The main activities that directly deliver value to customers (Slack, Brandon-Jones and Burgess, 2023)
- The goods or services produced by an organisation’s operations (Slack, Brandon-Jones and Burgess, 2023)
- The ability to deliver products or services on time and as promised (Slack, Brandon-Jones and Burgess, 2023)
- FUNCTION: The part of an organisation responsible for creating and delivering goods and services (Slack, Brandon-Jones and Burgess, 2023)
- Using the same process each time to reduce variation and improve consistency (Slack, Brandon-Jones and Burgess, 2023)
Down
- A simple model showing how inputs are changed into outputs through processes (Slack, Brandon-Jones and Burgess, 2023)
- A point in a process where work builds up and slows down the whole operation (Slack, Brandon-Jones and Burgess, 2023)
- Business functions such as HR, IT, and finance that help operations work effectively (Slack, Brandon-Jones and Burgess, 2023)
- How well an organisation uses its resources to deliver products or services (Slack, Brandon-Jones and Burgess, 2023)
- DESIGN: Planning how work should be organised to produce a product or service efficiently (Slack, Brandon-Jones and Burgess, 2023)
- When organisations add services to products to increase customer value (Paton et al., 2021)
- How quickly a product or service is delivered to the customer (Slack, Brandon-Jones and Burgess, 2023)
- Resources such as people, materials, information, and equipment used in operations (Slack, Brandon-Jones and Burgess, 2023)
- MANAGEMENT: The activity of planning and organising resources to produce and deliver products and services (Slack, Brandon-Jones and Burgess, 2022)
15 Clues: When organisations add services to products to increase customer value (Paton et al., 2021) • The main activities that directly deliver value to customers (Slack, Brandon-Jones and Burgess, 2023) • How quickly a product or service is delivered to the customer (Slack, Brandon-Jones and Burgess, 2023) • ...
Customer Excellence Training 2022-09-19
6 Clues: jasa/pelayanan • level of service quality • nama resmi perusahaan Rahsa Nusantara • happy customer, positive feedback, repeat order • salah satu elemen pelaksanaan service excellence • terima kasih, maaf, saya bantu termasuk ... words
Fundamentals of Market Identification Vocabulary 2025-02-14
Across
- Marketing marketing strategy which aims to reach the largest audience possible, often with a uniform message and product offering
- Market specific group of consumers which a business aims to reach with its products and marketing efforts
- Segmentation dividing a market into different geographical units such as nations, states, regions, counties, cities or neighborhoods
- Market specialized segment of the market for a particular kind of product or service
- Insights deep understanding derived from analyzing customer data and behavior to inform business strategies and marketing efforts
- Persona fictional representation of a business’s ideal customer based on market research and real data about existing customers
- process of establishing an image or identity of a brand or product so consumers perceive it in a certain way
- statistical data relating to the population and particular groups within it, such as age, gender, income, education level and occupation
Down
- Segmentation practice of dividing a broad consumer or business market into sub-groups of consumers based on shared characteristics
- Segmentation dividing a market into segments based on consumer knowledge, attitudes, uses or responses to a product
- study of consumers based on their activities, interests, opinions, values and lifestyles
- Strategy business’s overall plan for reaching prospective consumers and turning them into customers of their products or services
- Identification process of determining who a business’s potential customers are based on various factors like demographics, needs and preferences
- Behavior study of individuals, groups or organizations and the processes they use to select, secure, use and dispose of products, services, experiences or ideas to satisfy needs and desires
- Proposition business or marketing statement which summarizes why a consumer should buy a product or use a service
15 Clues: Market specialized segment of the market for a particular kind of product or service • study of consumers based on their activities, interests, opinions, values and lifestyles • Market specific group of consumers which a business aims to reach with its products and marketing efforts • ...
customer satisfaction 2022-10-26
Across
- something someone does for you
- how a business interacts with its customers
- when a customer keeps using the same business
Down
- when a customer has advice for the business
- the team of people who provide help when customers have trouble with a company's products or services
- what a customer feels when they are happy with their purchase
- when a product is worth the price
7 Clues: something someone does for you • when a product is worth the price • when a customer has advice for the business • how a business interacts with its customers • when a customer keeps using the same business • what a customer feels when they are happy with their purchase • ...
hospitality and tourism 2024-02-07
hospitality and tourism 2024-02-07
hospitality and tourism 2024-02-07
Marketing 2016-08-29
Across
- Management how to get goods into the customer hands
- Utility involves changing raw materials into usable goods or putting parts together to make them more useful
- Selling provides customers with the goods and services they want
- Markets The group that is identified for a specific marketing program
- Relationship Management an aspect of marketing that combines customer information with customer service
- and Improved Products Marketing generates competition
- Management obtaining, developing, maintaining, and improvising a product
- of Marketing economy affected standard of living
- Market consists of consumers who purchase goods and services for personal use
- strengths, weaknesses, opportunities, and threats
- Concept the idea that a business should strive to satisfy customers needs and wants
- how much to charge for goods and services
- relationship management finding and keeping costumers happy
Down
- Utility involves having a product where customers can buy it
- Profiles It lists information about the target market
- Share its percentage of total sales volume generated by all companies that compete in a given market
- Prices Marketing activities increase demand, and this helps to lower prices
- tangible items
- Market includes all businesses that buy products for use in their operations
- Utility It involves communication with the consumer
- Utility The exchange of a product for money
- inform, persuade, or remind current and potential customers about a business's products or services
- Benefits of Marketing improved products
- Utility It is having a product or service available at a certain time of year or a convenient time of the day
- intangible items
25 Clues: tangible items • intangible items • Benefits of Marketing improved products • how much to charge for goods and services • Utility The exchange of a product for money • of Marketing economy affected standard of living • strengths, weaknesses, opportunities, and threats • Management how to get goods into the customer hands • ...
9COMM Revision Semester One 2022-05-23
Across
- Particular group of consumers at which a promotion strategy is aimed (L)
- Intangible commercial activity such as banking and education (N/A)
- A business that sells goods in large quantity at discounted prices; typically to retailers (B)
- A dishonest scheme; a fraud (N/A)
- A business which sells goods to a final customer; usually in smaller quantities (B)
- An agent who supplies goods to retailers (B)
- Methods of promoting a product or service (K)
- Practice of paying for goods or service to be features in films/TV programmes (N/A)
- Electronic Funds Transfer at Point of Sale (C)
- Planning future income and expenses (E)
- A company that makes goods for sale (B)
- Comparing similar products to find the best value before a purchase (E)
Down
- Combination of different marketing strategies; 5Ps (J)
- Dividing the market of potential customers into smaller groups (L)
- Latin term that means "let the buyer beware" (F)
- Process of distinguishing a product from competitors through promotional strategies (I)
- Distinctive promotion of a particular or product (N/A)
- Personal customer interactions to make sales and build relationships (K)
- Purchasing products on a whim (E)
- Your favourite subject (N/A)
- Extra money repaid for borrowing money (E)
- A fraud or swindle (D)
- Australian Competition and Consumer Commission (N/A)
- An item made to be sold (N/A)
- a written or spoken legally enforceable agreement (G)
25 Clues: A fraud or swindle (D) • Your favourite subject (N/A) • An item made to be sold (N/A) • Purchasing products on a whim (E) • A dishonest scheme; a fraud (N/A) • Planning future income and expenses (E) • A company that makes goods for sale (B) • Extra money repaid for borrowing money (E) • An agent who supplies goods to retailers (B) • ...
Haynes Cross Word 2026-01-29
Across
- The goal: not too hot, not too cold, just right.
- What we call our people (because “employees” doesn’t fit our culture).
- Taking responsibility and following through.
- Earned, protected, and never taken for granted.
- Step up, take initiative, help others follow.
- The part that helps make “cooling” actually happen.
- The feeling when you know you did it right.
- The electrical “gatekeeper” that lets power flow when it’s time.
- Our home base for training, learning, and leveling up.
- You can’t have comfort without this moving the right way.
Down
- Doing the right thing, even when nobody’s watching.
- Customer assurance review and evaluation
- Big equipment that keeps large spaces comfortable.
- By choice, not by chance
- Our philosophy focused on growing and retaining our Associates and our customer base
- How we treat each other when things are easy and when they’re not.
- Getting better today than we were yesterday.
- Showing up, solving problems, and taking care of people.
- When the win is “we,” not “me.”
19 Clues: By choice, not by chance • When the win is “we,” not “me.” • Customer assurance review and evaluation • The feeling when you know you did it right. • Taking responsibility and following through. • Getting better today than we were yesterday. • Step up, take initiative, help others follow. • Earned, protected, and never taken for granted. • ...
Top Ten Set 3 2022-03-16
Across
- Edge Console, Spirit, Catch, Avaya
- processes to follow and ensure we are speaking to the correct people/caller
- a conversation skill that puts the customer first and foremost
- kind of a short term loan with fees when customers overdraw accounts
- the best place to look for an answer to unfamiliar calls/service requests
- our only way to help a customer get returns of their fees under curtesy from the bank
Down
- customers using money from their own accounts to keep from getting OD fees
- one of our easier and stronger KYC items
- an effective way to narrow down the scope of a call so we can help customers with their true needs
- conversation guide for all customer interactions
10 Clues: Edge Console, Spirit, Catch, Avaya • one of our easier and stronger KYC items • conversation guide for all customer interactions • a conversation skill that puts the customer first and foremost • kind of a short term loan with fees when customers overdraw accounts • the best place to look for an answer to unfamiliar calls/service requests • ...
OPERATION: THE HUNT C360 2017-01-17
Across
- A building, piece of property, or another facility that is connected to the supply grid
- The front-end system where the Business Master Data is created and maintained
- The back-end system where the Technical Master Data is created and maintained
- The type of service provided to a premise and holds all business specific equipment information for a business (electric of gas)
- Data that is used for billing a customer for services provided
- Account. The Business Partner’s account for which we create invoices for service
Down
- Data collected through transactions, like meter reading recorded, bill amount, receivables amount
- Site. A premise is the occupied location where a billable commodity (Gas or Electric) can be provided
- Customer. Entities that represent the people or organizations with who DTE maintains business relations
- Meter, Transformer. The physical device
- Agreement. The business agreement created at move-in for services such as Electric, Gas, HPP
11 Clues: Meter, Transformer. The physical device • Data that is used for billing a customer for services provided • The front-end system where the Business Master Data is created and maintained • The back-end system where the Technical Master Data is created and maintained • Account. The Business Partner’s account for which we create invoices for service • ...
UNIT 2.02 2018-03-08
Across
- Management: key to maximizing profits
- reservations for accommodations
- length of stay
- of Demand: customers insist on certain good/service
- ins: unexpected guest who occupy room
- records for rooms pre-booked
- Management: evaluating demand/setting prices
- predicting number of guest/customer
Down
- schedule large expenditures
- Show Percentage: a ratio on reserved room
- guest who stay past departure date
- guest who check-out early
- goods/services business sales
- average daily rate
- Day Forecast:occupancy, rooms sold,etc
- Rates:ratio of used space
16 Clues: length of stay • average daily rate • guest who check-out early • Rates:ratio of used space • schedule large expenditures • records for rooms pre-booked • goods/services business sales • reservations for accommodations • guest who stay past departure date • predicting number of guest/customer • Management: key to maximizing profits • ins: unexpected guest who occupy room • ...
Marketing CrossWord 2022-12-05
Across
- the person who receives the message
- A book, article, person, or other resource consulted for information.
- interpretation of the language and symbols sent by the source through a channel
- musical commercials usually sung with the sales message in the verse
- things that cannot be realized or defined
- losses experienced by retailers due to shoplifting, employee theft, and damage to merchandise
- The end user of a product or service
- the processing of information into the memory system—for example, by extracting meaning.
- anything that interferes with, distorts, or slows down the transmission of information
- whatever a speaker communicates to someone else
Down
- Large stores combining full-line discount stores with supermarkets in one place.
- the cutting out of marketing channel intermediaries by product or service producers
- an alternative method of international trade which promotes environmentalism, fair wages, alleviation of global poverty and a fair price for growers
- independently owned firms that take title to the merchandise they handle
- the actual item that is sold
- A written or spoken media message designed to interest consumers in purchasing a product or service
- All notes in a scale related to one central tone
- the environment in which a customer and service provider interact
- Actions or activities that one person performs for another
- a short and striking or memorable phrase used in advertising.
20 Clues: the actual item that is sold • the person who receives the message • The end user of a product or service • things that cannot be realized or defined • whatever a speaker communicates to someone else • All notes in a scale related to one central tone • Actions or activities that one person performs for another • ...
MARKETING 2015-10-06
Across
- The set of all actual and potential buyers of a product or service.
- The act of obtaining a desire object from someone by offering something in return.
- New product that is created from what you presently did.
- Deals with the age, gender and income in the market environment.
- A statement of the organization's purpose.
- Company growth by offering modified or new product to current market segments.
- A segment of the population marketing research to represent the population.
- A group of customers who respond in the same way to a given set of market effort.
- States of felt deprivation.
Down
- Information collected for the specific purpose at hand
- Human wants that are backed by buying power.
- An individual or business that purchases the goods or services produced by a business
- Information that already exists somewhere.
- The factors close to the company that affect its ability to serve its customers.
- A company offering a similadid product and services to the same customers at similar prices
- The collection of businesses and products that make up the company.
- A person who pays to consume the goods and/or services produced by a seller
- Actually differentiating the market offering to create superior customer value.
- The total combined lifetime value of all of the company's customer.
- A person's pattern of living as expressed in his or her activities,interest and opinion.
20 Clues: States of felt deprivation. • Information that already exists somewhere. • A statement of the organization's purpose. • Human wants that are backed by buying power. • Information collected for the specific purpose at hand • New product that is created from what you presently did. • Deals with the age, gender and income in the market environment. • ...
Personal Finance Vocabulary 2016-08-29
Across
- financial ability to repay a loan with present income
- percentage of interest you will pay on a loan
- unlicensed lenders
- business that stores and sells credit information
- promises to pay if borrower fails to pay
- customer pays bills before due dates
- measure of creditworthiness based on credit and financial history
- credit available to you on current accounts
- person who borrows money
- collects overdue balance on an amount
- period in which borrower will repay loan
- treating people differently based on prejudice
- pay monthly fee to credit bureau for information
- person that loans money
- interest rate that banks offer to their best business customers
Down
- responsible attitude toward honoring obligations
- customer pays on due date or within grace period
- borrowing someone else's money
- state law that sets maximum interest rate
- property pledged to assure repayment of a loan
- part of purchase price paid in cash up front
- complete record of your borrowing and repayment performance
- providing a service for which you will pay later
- buying without thinking
- potential creditors will grant credit if you are a good risk
- written statement of consumer's credit history
- organization that makes high-risk customer loans
- points that tell potential creditors the likelihood of repayment of loan
- value of property you possess
- amount borrowed
30 Clues: amount borrowed • unlicensed lenders • buying without thinking • person that loans money • person who borrows money • value of property you possess • borrowing someone else's money • customer pays bills before due dates • collects overdue balance on an amount • promises to pay if borrower fails to pay • period in which borrower will repay loan • ...
Marketing Vocab 2016-08-29
Across
- having a strong & often bad effect on something
- the function of marketing to add value to a product
- decinding how to get product into consumers hands
- understanding concepts & strategies to promote to an audience
- combines customer info with customer service
- the means of getting the product in the customers hands
- what is exchanged for a product
- Having a product available at a certain time
- affects economy and & standard of living in countries
- strength weakness opportunists and threats
- the thing you sell
- involves communication with the customer
- consumers who purchase goods and services for personal use
Down
- includes product place price and promotion
- changing raw materials into useless goods
- group of people who share the same needs and have the ability to purchase a product
- breaking down the market into smaller groups
- providing customers with services they want
- maintaining/improving a product due to reactions
- the exchange of a product for money
- percentage of total sales generated by company in that given market
- includes all businesses
- having a product where customers can buy it
- info about customers
- a group identified for a specific market
- the idea that a business should strive to satisfy buyers
- activities related to selling and advertising a product
- tangible items that have monetary value
- a good/ helpful effect/ result
29 Clues: the thing you sell • info about customers • includes all businesses • a good/ helpful effect/ result • what is exchanged for a product • the exchange of a product for money • tangible items that have monetary value • a group identified for a specific market • involves communication with the customer • changing raw materials into useless goods • ...
Marketing Vocab 2016-08-29
Across
- the exchange of a product for money
- consumers who purchase goods and services for personal use
- affects economy and & standard of living in countries
- a group identified for a specific market
- what is exchanged for a product
- activities related to selling and advertising a product
- includes all businesses
- includes product place price and promotion
- Having a product available at a certain time
- group of people who share the same needs and have the ability to purchase a product
- maintaining/improving a product due to reactions
- the means of getting the product in the customers hands
- having a strong & often bad effect on something
- strength weakness opportunists and threats
Down
- a good/ helpful effect/ result
- info about customers
- providing customers with services they want
- combines customer info with customer service
- understanding concepts & strategies to promote to an audience
- breaking down the market into smaller groups
- the idea that a business should strive to satisfy buyers
- decinding how to get product into consumers hands
- percentage of total sales generated by company in that given market
- the thing you sell
- having a product where customers can buy it
- tangible items that have monetary value
- changing raw materials into useless goods
- involves communication with the customer
- the function of marketing to add value to a product
29 Clues: the thing you sell • info about customers • includes all businesses • a good/ helpful effect/ result • what is exchanged for a product • the exchange of a product for money • tangible items that have monetary value • a group identified for a specific market • involves communication with the customer • changing raw materials into useless goods • ...
Cruise & Spa 2024-10-29
Across
- _______ excursions - Activities available at ports for an additional fee
- Encouraging guests to upgrade to premium treatments
- ______ cruise - Special-interest cruise designed for specific groups
- Process of assessing customer segments for revenue potential. This is a type of analysis
- Traveler who moves to warmer areas in winter
- A bundled set of services at a set price
- ________ price - Cost per cabin for a cruise
- _____ demand - Period of highest customer demand
- Group of competitors used for benchmarking performance (hint: This is two words)
- Predicting future occupancy levels using historical data
- Expense associated with attracting each new customer. This is a type of cost.
- ______ turnover - Time taken to prepare a cabin for the next guest
Down
- Offering a higher-value service than initially intended
- Guests staying for an extended period, typically more than a week (hint: This is two words)
- Income from additional services beyond the basic package. This is a type of revenue.
- Payment model where customers pay for each use individually (hint: This is four words)
- Free or discounted rate offered to attract certain customers
- Revenue Management Action Plan
- Market _______ strategy - Pricing strategy to attract new customers by setting lower prices
- Rate ________ - Consistency in pricing across different distribution channels
- Percentage of rooms or cabins occupied
- _______ pace - Rate at which reservations are made over time
- _______ chef - Renowned chef featured at exclusive dining locations
23 Clues: Revenue Management Action Plan • Percentage of rooms or cabins occupied • A bundled set of services at a set price • Traveler who moves to warmer areas in winter • ________ price - Cost per cabin for a cruise • _____ demand - Period of highest customer demand • Encouraging guests to upgrade to premium treatments • Offering a higher-value service than initially intended • ...
Personal Finance Vocabulary 2016-08-29
Across
- providing a service for which you will pay later
- credit available to you on current accounts
- value of property you possess
- complete record of your borrowing and repayment performance
- points that tell potential creditors the likelihood of repayment of loan
- organization that makes high-risk customer loans
- person who borrows money
- written statement of consumer's credit history
- person that loans money
- amount borrowed
- property pledged to assure repayment of a loan
- unlicensed lenders
Down
- interest rate that banks offer to their best business customers
- financial ability to repay a loan with present income
- promises to pay if borrower fails to pay
- business that stores and sells credit information
- collects overdue balance on an amount
- borrowing someone else's money
- responsible attitude toward honoring obligations
- part of purchase price paid in cash up front
- treating people differently based on prejudice
- measure of creditworthiness based on credit and financial history
- customer pays on due date or within grace period
- buying without thinking
- potential creditors will grant credit if you are a good risk
- pay monthly fee to credit bureau for information
- state law that sets maximum interest rate
- percentage of interest you will pay on a loan
- period in which borrower will repay loan
- customer pays bills before due dates
30 Clues: amount borrowed • unlicensed lenders • buying without thinking • person that loans money • person who borrows money • value of property you possess • borrowing someone else's money • customer pays bills before due dates • collects overdue balance on an amount • promises to pay if borrower fails to pay • period in which borrower will repay loan • ...
Marketing Vocab 2016-08-29
Across
- activities related to selling and advertising a product
- changing raw materials into useless goods
- the means of getting the product in the customers hands
- involves communication with the customer
- includes product place price and promotion
- combines customer info with customer service
- providing customers with services they want
- percentage of total sales generated by company in that given market
- includes all businesses
- decinding how to get product into consumers hands
- consumers who purchase goods and services for personal use
- the exchange of a product for money
- the function of marketing to add value to a product
- the thing you sell
Down
- group of people who share the same needs and have the ability to purchase a product
- maintaining/improving a product due to reactions
- affects economy and & standard of living in countries
- having a product where customers can buy it
- what is exchanged for a product
- Having a product available at a certain time
- breaking down the market into smaller groups
- info about customers
- a good/ helpful effect/ result
- a group identified for a specific market
- understanding concepts & strategies to promote to an audience
- tangible items that have monetary value
- the idea that a business should strive to satisfy buyers
- having a strong & often bad effect on something
- strength weakness opportunists and threats
29 Clues: the thing you sell • info about customers • includes all businesses • a good/ helpful effect/ result • what is exchanged for a product • the exchange of a product for money • tangible items that have monetary value • involves communication with the customer • a group identified for a specific market • changing raw materials into useless goods • ...
Marketing Vocab 2016-08-29
Across
- consumers who purchase goods and services for personal use
- combines customer info with customer service
- tangible items that have monetary value
- the function of marketing to add value to a product
- affects economy and & standard of living in countries
- a good/ helpful effect/ result
- involves communication with the customer
- the means of getting the product in the customers hands
- info about customers
- understanding concepts & strategies to promote to an audience
- decinding how to get product into consumers hands
- having a product where customers can buy it
- having a strong & often bad effect on something
- Having a product available at a certain time
- group of people who share the same needs and have the ability to purchase a product
Down
- percentage of total sales generated by company in that given market
- what is exchanged for a product
- activities related to selling and advertising a product
- the exchange of a product for money
- includes product place price and promotion
- the idea that a business should strive to satisfy buyers
- changing raw materials into useless goods
- breaking down the market into smaller groups
- maintaining/improving a product due to reactions
- includes all businesses
- strength weakness opportunists and threats
- providing customers with services they want
- the thing you sell
- a group identified for a specific market
29 Clues: the thing you sell • info about customers • includes all businesses • a good/ helpful effect/ result • what is exchanged for a product • the exchange of a product for money • tangible items that have monetary value • involves communication with the customer • a group identified for a specific market • changing raw materials into useless goods • ...
MARKETING MOGAMBOS CROSSWORD PUZZLE 2024-12-10
Across
- A marketing approach focusing on one-on-one customer interactions
- The mix of factors that influence consumer decisions
- A report detailing competitors' marketing strategies
- Marketing designed to evoke emotional responses
- A visual representation of a company's identity
- The target group for a specific product or service
- The cost to acquire a new customer
- Advertising that disrupts user experience, like pop-ups
- A type of data used to understand customer preferences
- The study of consumer habits to improve sales
- Platforms like Facebook and Instagram are examples of this
- Content created by users that promotes a brand
- The concept which focus only on Quantity of the product
- The process of bringing a product into the market
Down
- A short, memorable phrase used in advertising
- A type of digital marketing that uses email campaigns
- A specific group of customers at which a product is aimed
- The strategy of improving a website's visibility on search engines
- A brief and compelling statement of a company's mission or purpose
- A digital marketing metric that tracks clicks on ads
- Pricing method based on consumer demand
- Primary goal of advertising
- The practice of raising brand awareness without paid ads
- A promotional item, often free, to entice customers
- A person who promotes products on social media for brands
- A marketing technique where products are promoted through user testimonials
26 Clues: Primary goal of advertising • The cost to acquire a new customer • Pricing method based on consumer demand • A short, memorable phrase used in advertising • The study of consumer habits to improve sales • Content created by users that promotes a brand • Marketing designed to evoke emotional responses • A visual representation of a company's identity • ...
MARKETING 2015-10-06
Across
- Information that already exists somewhere.
- The act of obtaining a desire object from someone by offering something in return.
- A segment of the population marketing research to represent the population.
- An individual or business that purchases the goods or services produced by a business
- States of felt deprivation.
- Company growth by offering modified or new product to current market segments.
- Deals with the age, gender and income in the market environment.
- Information collected for the specific purpose at hand
- The set of all actual and potential buyers of a product or service.
Down
- A person's pattern of living as expressed in his or her activities,interest and opinion.
- Human wants that are backed by buying power.
- A statement of the organization's purpose.
- The collection of businesses and products that make up the company.
- A group of customers who respond in the same way to a given set of market effort.
- A company offering a similadid product and services to the same customers at similar prices
- New product that is created from what you presently did.
- The total combined lifetime value of all of the company's customer.
- Actually differentiating the market offering to create superior customer value.
- The factors close to the company that affect its ability to serve its customers.
- A person who pays to consume the goods and/or services produced by a seller
20 Clues: States of felt deprivation. • A statement of the organization's purpose. • Information that already exists somewhere. • Human wants that are backed by buying power. • Information collected for the specific purpose at hand • New product that is created from what you presently did. • Deals with the age, gender and income in the market environment. • ...
MARKETING 2015-10-06
Across
- The set of all actual and potential buyers of a product or service.
- Information that already exists somewhere.
- A person who pays to consume the goods and/or services produced by a seller
- The factors close to the company that affect its ability to serve its customers.
- Actually differentiating the market offering to create superior customer value.
- A company offering a similadid product and services to the same customers at similar prices
- The collection of businesses and products that make up the company.
- A person's pattern of living as expressed in his or her activities,interest and opinion.
- A statement of the organization's purpose.
- Deals with the age, gender and income in the market environment.
Down
- Information collected for the specific purpose at hand
- New product that is created from what you presently did.
- Company growth by offering modified or new product to current market segments.
- The total combined lifetime value of all of the company's customer.
- Human wants that are backed by buying power.
- The act of obtaining a desire object from someone by offering something in return.
- An individual or business that purchases the goods or services produced by a business
- A group of customers who respond in the same way to a given set of market effort.
- A segment of the population marketing research to represent the population.
- States of felt deprivation.
20 Clues: States of felt deprivation. • Information that already exists somewhere. • A statement of the organization's purpose. • Human wants that are backed by buying power. • Information collected for the specific purpose at hand • New product that is created from what you presently did. • Deals with the age, gender and income in the market environment. • ...
Personal Finance Vocabulary 2016-08-29
Across
- value of property you possess
- points that tell potential creditors the likelihood of repayment of loan
- amount borrowed
- responsible attitude toward honoring obligations
- providing a service for which you will pay later
- organization that makes high-risk customer loans
- complete record of your borrowing and repayment performance
- person who borrows money
- percentage of interest you will pay on a loan
- pay monthly fee to credit bureau for information
- credit available to you on current accounts
- interest rate that banks offer to their best business customers
- written statement of consumer's credit history
- financial ability to repay a loan with present income
Down
- promises to pay if borrower fails to pay
- part of purchase price paid in cash up front
- measure of creditworthiness based on credit and financial history
- property pledged to assure repayment of a loan
- customer pays bills before due dates
- buying without thinking
- borrowing someone else's money
- treating people differently based on prejudice
- state law that sets maximum interest rate
- collects overdue balance on an amount
- business that stores and sells credit information
- unlicensed lenders
- person that loans money
- potential creditors will grant credit if you are a good risk
- customer pays on due date or within grace period
- period in which borrower will repay loan
30 Clues: amount borrowed • unlicensed lenders • buying without thinking • person that loans money • person who borrows money • value of property you possess • borrowing someone else's money • customer pays bills before due dates • collects overdue balance on an amount • promises to pay if borrower fails to pay • period in which borrower will repay loan • ...
Personal Finance Vocabulary 2016-08-29
Across
- period in which borrower will repay loan
- state law that sets maximum interest rate
- property pledged to assure repayment of a loan
- business that stores and sells credit information
- written statement of consumer's credit history
- pay monthly fee to credit bureau for information
- buying without thinking
- organization that makes high-risk customer loans
- complete record of your borrowing and repayment performance
- value of property you possess
- credit available to you on current accounts
- promises to pay if borrower fails to pay
- percentage of interest you will pay on a loan
Down
- person who borrows money
- interest rate that banks offer to their best business customers
- responsible attitude toward honoring obligations
- part of purchase price paid in cash up front
- unlicensed lenders
- customer pays bills before due dates
- providing a service for which you will pay later
- treating people differently based on prejudice
- collects overdue balance on an amount
- potential creditors will grant credit if you are a good risk
- customer pays on due date or within grace period
- points that tell potential creditors the likelihood of repayment of loan
- amount borrowed
- financial ability to repay a loan with present income
- person that loans money
- measure of creditworthiness based on credit and financial history
- borrowing someone else's money
30 Clues: amount borrowed • unlicensed lenders • buying without thinking • person that loans money • person who borrows money • value of property you possess • borrowing someone else's money • customer pays bills before due dates • collects overdue balance on an amount • period in which borrower will repay loan • promises to pay if borrower fails to pay • ...
Marketing Vocab 2016-08-29
Across
- having a strong & often bad effect on something
- understanding concepts & strategies to promote to an audience
- Having a product available at a certain time
- providing customers with services they want
- consumers who purchase goods and services for personal use
- combines customer info with customer service
- the thing you sell
- activities related to selling and advertising a product
- decinding how to get product into consumers hands
- changing raw materials into useless goods
- the idea that a business should strive to satisfy buyers
- strength weakness opportunists and threats
- having a product where customers can buy it
- a group identified for a specific market
- what is exchanged for a product
- a good/ helpful effect/ result
Down
- includes product place price and promotion
- includes all businesses
- breaking down the market into smaller groups
- group of people who share the same needs and have the ability to purchase a product
- maintaining/improving a product due to reactions
- affects economy and & standard of living in countries
- the exchange of a product for money
- the means of getting the product in the customers hands
- info about customers
- tangible items that have monetary value
- percentage of total sales generated by company in that given market
- involves communication with the customer
- the function of marketing to add value to a product
29 Clues: the thing you sell • info about customers • includes all businesses • a good/ helpful effect/ result • what is exchanged for a product • the exchange of a product for money • tangible items that have monetary value • involves communication with the customer • a group identified for a specific market • changing raw materials into useless goods • ...
Marketing Vocab 2016-08-29
Across
- the means of getting the product in the customers hands
- having a strong & often bad effect on something
- includes all businesses
- Having a product available at a certain time
- the idea that a business should strive to satisfy buyers
- combines customer info with customer service
- info about customers
- the exchange of a product for money
- a good/ helpful effect/ result
- providing customers with services they want
- decinding how to get product into consumers hands
- the function of marketing to add value to a product
- affects economy and & standard of living in countries
- tangible items that have monetary value
- what is exchanged for a product
- includes product place price and promotion
Down
- having a product where customers can buy it
- group of people who share the same needs and have the ability to purchase a product
- activities related to selling and advertising a product
- percentage of total sales generated by company in that given market
- maintaining/improving a product due to reactions
- a group identified for a specific market
- the thing you sell
- breaking down the market into smaller groups
- understanding concepts & strategies to promote to an audience
- involves communication with the customer
- consumers who purchase goods and services for personal use
- changing raw materials into useless goods
- strength weakness opportunists and threats
29 Clues: the thing you sell • info about customers • includes all businesses • a good/ helpful effect/ result • what is exchanged for a product • the exchange of a product for money • tangible items that have monetary value • a group identified for a specific market • involves communication with the customer • changing raw materials into useless goods • ...
Entrepreneurship Crossword: 9.1 Principles of Successful Selling 2023-03-07
Across
- an established customer
- a person or company that has some characteristics of the target market
- when qualifying a sales lead requires making contact by telephone or in person
- the process of using a computer program to search large collections of electronic information and look for patterns and trends
- abbreviation for a formal way of asking a company to make a bid for a sale
- the reason that a customer may be reluctant or cautious about buying
Down
- another term for sales people or representatives
- when a salesperson contacts someone they do not know and without prior notice
- when a person provides contact information for someone else that may be interested in the product or service
- an emotional connection between people based on feelings of mutual trust and respect
- a potential customer
11 Clues: a potential customer • an established customer • another term for sales people or representatives • the reason that a customer may be reluctant or cautious about buying • a person or company that has some characteristics of the target market • abbreviation for a formal way of asking a company to make a bid for a sale • ...
Marketing a business 2025-11-06
Across
- business consistently going above and beyond expected performance to ensure customers are satisfied with their experience.
- is software that is able to mimic the behaviour of humans.
- are marketing initiatives that enable customers to gain benefits for frequently purchasing from a business.
- the goals a business intends to achieve.
- the primary external factors impacting a business which it has some control over.
- factors within a business that a business has control over.
- the procedure set in place throughout the entire customer purchasing experience at a business.
- is a business proactively communicating intended messages to various publics.
- social, legal, technological, and economic conditions that a business operates in and has no control over.
- the unique set of values a business seeks to portray to its customers.
- the way a business creates, builds, and maintains customer relationships.
- the process of sending personalised electronic messages to existing customers to promote a business’s goods and services.
- the amount that a customer pays for a good or service.
- the process of collecting information relating to customer needs and preferences.
- the individuals that influence a customer’s perception of a business and its products.
- is communicating an intended message to the public to create and sustain a positive business reputation.
- an advertising strategy that involves highlighting the environmental benefits of a good or service.
- the marketing communications used by a business to inform, promote, and remind its target market about its product.
- a business reactively communicating to various publics in response to an issue that can negatively affect its reputation
- specific group of consumers that a business aims its marketing efforts towards.
- are developed patterns in consumer behaviours, attitudes, and values.
Down
- the ethical conduct of a business beyond legal obligations, and the consideration of social, economic, and environmental impacts when making business decisions.
- the group of consumers who continuously purchase goods and services from a business.
- the online platforms that can be used to connect with others and share content.
- A series of stages that a product will pass through from the moment it is introduced to the market until it becomes obsolete or replaced.
- the environment in which the business and customer interact.
- the actions of those who purchase goods and services for consumption.
- the process of implementing strategies to price, promote, and distribute products to current and potential customers.
- the practice of collecting, organising, using, and storing data securely so businesses can use this information to make effective decisions.
- process used by businesses to ensure their website ranks higher in search results when customers search for goods or services related to the business online.
- the process of examining information that has been collected by businesses in order to draw conclusions and make effective decisions.
- the shared values and beliefs of a business and its employees.
- A good or service that is offered to consumers to satisfy a need or want.
- the administration and protection of sensitive, personal information that customers provide during their interactions and transactions with a business.
- are the invention and innovation of tools that solve problems and enhance processes.
- an element of the marketing mix relating to how a business distributes its product to customers.
- an indication of the total number of potential customers who could purchase a product from a business in a particular market.
- The process of dividing a market into different groups of consumers that share similar characteristics.
38 Clues: the goals a business intends to achieve. • the amount that a customer pays for a good or service. • is software that is able to mimic the behaviour of humans. • factors within a business that a business has control over. • the environment in which the business and customer interact. • the shared values and beliefs of a business and its employees. • ...
Company Departments 2022-10-07
Across
- Advertises and promotes the product
- Takes care of customer needs
- Processes exports and imports
- Makes the product
- Responsible for buying supplies
- Delivers orders
Down
- Recruits and manages workers
- Makes payments,bills and expenses
- Takes care of the building and repairs
- Organizes tasks with departments
- Lead product from production toconsumer
- Is in charge of the computers and network
- Sells the product/service
13 Clues: Delivers orders • Makes the product • Sells the product/service • Recruits and manages workers • Takes care of customer needs • Processes exports and imports • Responsible for buying supplies • Organizes tasks with departments • Makes payments,bills and expenses • Advertises and promotes the product • Takes care of the building and repairs • Lead product from production toconsumer • ...
superpowers 2021-09-22
MTN Buzz 2023-09-29
Quality Management Crossword 2020-09-20
Across
- hazard Analysis and Critical Control Points
- the action or process of providing someone or something with an official document attesting to a status or level of achievement
- framework which can help us to understand customer satisfaction
- theory for product development and customer satisfaction developed in the 1980s by Professor Noriaki Kano, which classifies customer preferences into five categories
- the process of returning part of the output of a circuit, system, or device to the input, either to oppose the input or to aid the input
Down
- an essential or distinctive characteristic, property, or attribute
- National Standard of Ukraine
- internal auditor
- the International Organization for Standardization
- systems of total quality control
- features and technology of expert evaluation of service quality in hotels and restaurants
11 Clues: internal auditor • National Standard of Ukraine • systems of total quality control • hazard Analysis and Critical Control Points • the International Organization for Standardization • framework which can help us to understand customer satisfaction • an essential or distinctive characteristic, property, or attribute • ...
Marketing Puzzle 2021-12-13
Across
- cost - Landed cost takes into account shipping costs and the currency exchange as well as the tariff rates.
- - non sustainable are things like promotion, placement, quality, benefits, price and or design
- - Research and development is a team apart of a business that focuses on improving products and finding ways to make them better
- - a monopoly is a firm that lacks any viable competition
- market - When a business expands to an international market they must tailor it’s competitive to fit the foreign market.
- - activities performed to support the sale of a product or other service
- - Reputation is good reviews or service from a business which instead of an actual profit or value creates a good name for the business and good service or product can spread by word of mouth
- market - the competitive market consist of specific types of products such as well the companies that manufacture these products
- - a measure of the profit responsiveness by segment to different levels of marketing investment
- ventures - shared control of a new business between two or more separate companies for mutual benefit
- segment - Each part of a broader market category that possesses an identifiable characteristic.
Down
- - Methods where a business holds onto its customers in spite of competition
- - an economic system based on supply and demand with little or no government control
- - making some activity easier or more comfortable and is the main reason people shop on the internet
- - Unique selling proposition is what businesses develop or a product that is unique and that no other competitors have because it’s unique so then consumers don’t need to decide what’s better over two of the same products from different companies
- - promotion are things such as coupons, contest and sales on certain products at stores to gain attention
- - where one company provides a product or service for a small market and by doing so keeps competitors out of the market
- marketing - The consumer develops a strong relationship with the product or the retailer and will not consider any other brand
- - when there are small number of large companies, each with a it of market control
- - Competition is the fight between two businesses for who can make the better product or better prices.
- - taxes placed on goods being imported into a country in order to protect the local industries from too much foriegn competition.
- share - The percentage that one company’s product takes of the total dollars spent by consumers on products within a specific market category
- - Different variety of products businesses have in stock/ own to compete with other brands or businesses
- advantage - the competitive edge which can be gained by one company over another by reducing production or marketing costs or both so that it can offer cheaper prices or use excess profits to bolster promotion or distribution.
- - design influences the way a product looks or preforms and also what it does
- - a financial gain, especially the difference between the amount earned and the amount spent in buying, operating, or producing something
- loyalty - Customer loyalty when a customer stick to buying a certain product and is very important to businesses because even little percent in customer retention results in major increases in profit
27 Clues: - a monopoly is a firm that lacks any viable competition • - activities performed to support the sale of a product or other service • - Methods where a business holds onto its customers in spite of competition • - design influences the way a product looks or preforms and also what it does • ...
Marketing Puzzle 2021-12-09
Across
- market- an economic system based on supply and demand with little or no government control
- segment- Each part of a broader market category that possesses an identifiable characteristic.
- design influences the way a product looks or preforms and also what it does
- advantage- the competitive edge which can be gained by one company over another by reducing production or marketing costs or both so that it can offer cheaper prices or use excess profits to bolster promotion or distribution.
- when there are small number of large companies, each with a it of market control
- - Different variety of products businesses have in stock/ own to compete with other brands or businesses
- market- When a business expands to an international market they must tailor it’s competitive to fit the foreign market.
- ventures- shared control of a new business between two or more separate companies for mutual benefit
- a monopoly is a firm that lacks any viable competition
- market- the competitive market consist of specific types of products such as well the companies that manufacture these products
- promotion are things such as coupons, contest and sales on certain products at stores to gain attention
- Unique selling proposition is what businesses develop or a product that is unique and that no other competitors have because it’s unique so then consumers don’t need to decide what’s better over two of the same products from different companies
- cost- Landed cost takes into account shipping costs and the currency exchange as well as the tariff rates.
Down
- loyalty- Customer loyalty when a customer stick to buying a certain product and is very important to businesses because even little percent in customer retention results in major increases in profit
- share- The percentage that one company’s product takes of the total dollars spent by consumers on products within a specific market category
- Reputation is good reviews or service from a business which instead of an actual profit or value creates a good name for the business and good service or product can spread by word of mouth
- - Methods where a business holds onto its customers in spite of competition
- Competition is the fight between two businesses for who can make the better product or better prices.
- a measure of the profit responsiveness by seg- ment to different levels of marketing investment
- Research and development is a team apart of a business that focuses on improving products and finding ways to make them better
- a financial gain, especially the difference between the amount earned and the amount spent in buying, operating, or producing something
- marketing- The consumer develops a strong relationship with the product or the retailer and will not consider any other brand
- where one company provides a product or service for a small market and by doing so keeps competitors out of the market
- services- activities performed to support the sale of a product or other service
- making some activity easier or more comfortable and is the main reason people shop on the internet
- non sustainable are things like promotion, placement, quality, benefits, price and or design
- taxes placed on goods being imported into a country in order to protect the local industries from too much foriegn competition
27 Clues: a monopoly is a firm that lacks any viable competition • - Methods where a business holds onto its customers in spite of competition • design influences the way a product looks or preforms and also what it does • when there are small number of large companies, each with a it of market control • ...
Reply to Enquiry Letters 2020-11-22
Across
- The....of reply letter must be satisfaction of customer.
- ......reply letter helps to establish a logical order.
- The positive response boosts the client's ....in the abilities of service provider.
- While replying to multiple queries, response can be in the form of ....list.
Down
- The scope of a reply letter is contained in the ......provided to the customer.
- It is required to respond quickly to the ......of customer.
- The reply letter must clear how the request would be.......
- The reply to customer's query should be...and brief.
8 Clues: The reply to customer's query should be...and brief. • ......reply letter helps to establish a logical order. • The....of reply letter must be satisfaction of customer. • It is required to respond quickly to the ......of customer. • The reply letter must clear how the request would be....... • ...
MSC Team Huddle 2025-07-25
Across
- "Google it"
- Reinforces your control of the call
- A unique process completed by phone
- "I can relate"
- Delay, postpone or defer
- Part of the overall customer experience
- Free from fear and risk
- The act of resolving something
Down
- The start to searching for the answer
- Tell, show or define
- Increase in intensity
- Listening with attentiveness
- Silent, as a TV remote function
13 Clues: "Google it" • "I can relate" • Tell, show or define • Increase in intensity • Free from fear and risk • Delay, postpone or defer • Listening with attentiveness • The act of resolving something • Silent, as a TV remote function • Reinforces your control of the call • A unique process completed by phone • The start to searching for the answer • Part of the overall customer experience
Cross 2024-03-13
Across
- revenue tells you exactly how much money your business generates before expenses
- one in which the change in quantity demanded due to a change in price is large
- the price of a good or service increases, the quantity of goods or services increases and vice versa.
- a representation of the relationship between the price of a good or service and the quantity supplied for a given period of time.
- represents the relationship between the price of a good or service and the quantity demanded for a given period of time.Markett the total amount of an item producers are willing and able to sell at different prices, over a given period of time
- the number of goods or services that suppliers will produce and sell at a given market price
- Demand shifters include changes in any combination of the following factors
Down
- the total amount of a good or service that consumers demand over a given interval of time
- A variable that can change the quantity of a good or service supplied at each price
- transforms raw materials and components into a finished product that's delivered to a customer
- a good whose use is related to the use of an associated or paired good
- table that shows the quantity supplied at each price.
- The law of demand states that quantity purchased varies inversely with price.
- make (something needed or wanted) available to someone; provide.
- a table that shows the quantity demanded of a good or service at different price levels
- the total quantity demanded by all consumers in a market for a given good
- substance or material not elastic.
- The key consideration when thinking about maximizing revenue is the price elasticity of demand
- a sum of money granted by the government or a public body to assist an industry or business so that the price of a commodity or service may remain low or competitive.
- taxes imposed on certain goods, services, and activities.
20 Clues: substance or material not elastic. • table that shows the quantity supplied at each price. • taxes imposed on certain goods, services, and activities. • make (something needed or wanted) available to someone; provide. • a good whose use is related to the use of an associated or paired good • ...
Welcome to Spot! 2023-10-06
Across
- "We Never Give Back ________"
- Chain the sequence of processes involved in the production and distribution of a commodity.
- Spot's most recent office opened in ________
- The Spot Experience consists of Technology, Great People and ____________
- Broker the middleman between the shipper (the maker or owner of the product) and the trucking company that moves the freight.
- Refrigerated truck
- "We are more than just a ________"
- Indianapolis, IN -> Los Angeles, CA
- "We never lose our _________ to deliver"
- 3PL- _____ Party Logistics
- How many states do we have an office?
- The social media site that Spot is most active on
- Your trainers are part of the __________ & Development team at Spot
- Asset = _______
- Trucking company that "carries" the product
- LPL- Less than ______________
- Which time zone is Utah in?
Down
- the ability to understand and share the feelings of another.
- Denny Darrow is the Senior VP of Human __________
- You cannot wear __________ to work at Spot.
- Spot's customer- chain of grocery stores
- Company who manufactures and distributes a product
- It’s not gas, it’s _________
- Spot's in-house TMS (Transportation Mgmt System)
- Spot's unique customer service of combining tech, great people (YOU) and relationships. "The Spot ___________"
- _________% of all freight is moved by trucks
- Most male Spot employees, including the founders, are named
- "We Do the ________ Things Right"
- 1700 is an example of ________ time
- Spot's customer- cheese & ketchup
- "We Do What ______ Won't"
- The shipment of cargo is also known as a _________
32 Clues: Asset = _______ • Refrigerated truck • "We Do What ______ Won't" • 3PL- _____ Party Logistics • Which time zone is Utah in? • It’s not gas, it’s _________ • "We Never Give Back ________" • LPL- Less than ______________ • "We Do the ________ Things Right" • Spot's customer- cheese & ketchup • "We are more than just a ________" • Indianapolis, IN -> Los Angeles, CA • ...
Marketing Puzzle 2021-12-09
Across
- market- an economic system based on supply and demand with little or no government control
- segment- Each part of a broader market category that possesses an identifiable characteristic.
- design influences the way a product looks or preforms and also what it does
- advantage- the competitive edge which can be gained by one company over another by reducing production or marketing costs or both so that it can offer cheaper prices or use excess profits to bolster promotion or distribution.
- when there are small number of large companies, each with a it of market control
- - Different variety of products businesses have in stock/ own to compete with other brands or businesses
- market- When a business expands to an international market they must tailor it’s competitive to fit the foreign market.
- ventures- shared control of a new business between two or more separate companies for mutual benefit
- a monopoly is a firm that lacks any viable competition
- market- the competitive market consist of specific types of products such as well the companies that manufacture these products
- promotion are things such as coupons, contest and sales on certain products at stores to gain attention
- Unique selling proposition is what businesses develop or a product that is unique and that no other competitors have because it’s unique so then consumers don’t need to decide what’s better over two of the same products from different companies
- cost- Landed cost takes into account shipping costs and the currency exchange as well as the tariff rates.
Down
- loyalty- Customer loyalty when a customer stick to buying a certain product and is very important to businesses because even little percent in customer retention results in major increases in profit
- share- The percentage that one company’s product takes of the total dollars spent by consumers on products within a specific market category
- Reputation is good reviews or service from a business which instead of an actual profit or value creates a good name for the business and good service or product can spread by word of mouth
- - Methods where a business holds onto its customers in spite of competition
- Competition is the fight between two businesses for who can make the better product or better prices.
- a measure of the profit responsiveness by seg- ment to different levels of marketing investment
- Research and development is a team apart of a business that focuses on improving products and finding ways to make them better
- a financial gain, especially the difference between the amount earned and the amount spent in buying, operating, or producing something
- marketing- The consumer develops a strong relationship with the product or the retailer and will not consider any other brand
- where one company provides a product or service for a small market and by doing so keeps competitors out of the market
- services- activities performed to support the sale of a product or other service
- making some activity easier or more comfortable and is the main reason people shop on the internet
- non sustainable are things like promotion, placement, quality, benefits, price and or design
- taxes placed on goods being imported into a country in order to protect the local industries from too much foriegn competition
27 Clues: a monopoly is a firm that lacks any viable competition • - Methods where a business holds onto its customers in spite of competition • design influences the way a product looks or preforms and also what it does • when there are small number of large companies, each with a it of market control • ...
Marketing definitions 2021-12-15
Across
- share - The percentage that one company’s product takes of the total dollars spent by consumers on products within a specific market category
- - non sustainable are things like promotion, placement, quality, benefits, price and or design
- services - activities performed to support the sale of a product or other service
- - when there are small number of large companies, each with a it of market control
- - Different variety of products businesses have in stock/ own to compete with other brands or businesses
- - taxes placed on goods being imported into a country in order to protect the local industries from too much foriegn competition
- market - the competitive market consist of specific types of products such as well the companies that manufacture these products
- cost - Landed cost takes into account shipping costs and the currency exchange as well as the tariff rates.
- segment - Each part of a broader market category that possesses an identifiable characteristic.
- ventures - shared control of a new business between two or more separate companies for mutual benefit
- - a monopoly is a firm that lacks any viable competition
- - Unique selling proposition is what businesses develop or a product that is unique and that no other competitors have because it’s unique so then consumers don’t need to decide what’s better over two of the same products from different companies
Down
- - making some activity easier or more comfortable and is the main reason people shop on the internet
- loyalty - Customer loyalty when a customer stick to buying a certain product and is very important to businesses because even little percent in customer retention results in major increases in profit
- - a measure of the profit responsiveness by seg- ment to different levels of marketing investment
- - Reputation is good reviews or service from a business which instead of an actual profit or value creates a good name for the business and good service or product can spread by word of mouth
- - Research and development is a team apart of a business that focuses on improving products and finding ways to make them better
- - where one company provides a product or service for a small market and by doing so keeps competitors out of the market
- - design influences the way a product looks or preforms and also what it does
- market - an economic system based on supply and demand with little or no government control
- - a financial gain, especially the difference between the amount earned and the amount spent in buying, operating, or producing something
- advantage - the competitive edge which can be gained by one company over another by reducing production or marketing costs or both so that it can offer cheaper prices or use excess profits to bolster promotion or distribution.
- market - When a business expands to an international market they must tailor it’s competitive to fit the foreign market.
- - Methods where a business holds onto its customers in spite of competition
- marketing - The consumer develops a strong relationship with the product or the retailer and will not consider any other brand
- - Competition is the fight between two businesses for who can make the better product or better prices.
- - promotion are things such as coupons, contest and sales on certain products at stores to gain attention
27 Clues: - a monopoly is a firm that lacks any viable competition • - Methods where a business holds onto its customers in spite of competition • - design influences the way a product looks or preforms and also what it does • services - activities performed to support the sale of a product or other service • ...
Chapter 13.1 Key Terms Created by: Marianne Ortega 2014-01-10
Across
- A strategy to build customer relations.
- The process of creating, promoting, and presenting a product or service to meet the wants and needs of consumers.
- A group of customers who share common wants and needs.
- Involves one or more intermediaries.
Down
- Consists of of four marketing strategies: product, place, price, and promotion, collectively known as the four Ps.
- A pathway to direct products consumers.
- The point at which total revenues, or sales, equal total costs and expenses of developing and offering a product or service.
- When goods or services are sold from the producer directly to the customer.
8 Clues: Involves one or more intermediaries. • A pathway to direct products consumers. • A strategy to build customer relations. • A group of customers who share common wants and needs. • When goods or services are sold from the producer directly to the customer. • ...
Cross 2024-03-13
Across
- revenue tells you exactly how much money your business generates before expenses
- one in which the change in quantity demanded due to a change in price is large
- the price of a good or service increases, the quantity of goods or services increases and vice versa.
- a representation of the relationship between the price of a good or service and the quantity supplied for a given period of time.
- represents the relationship between the price of a good or service and the quantity demanded for a given period of time.Markett the total amount of an item producers are willing and able to sell at different prices, over a given period of time
- the number of goods or services that suppliers will produce and sell at a given market price
- Demand shifters include changes in any combination of the following factors
Down
- the total amount of a good or service that consumers demand over a given interval of time
- A variable that can change the quantity of a good or service supplied at each price
- transforms raw materials and components into a finished product that's delivered to a customer
- a good whose use is related to the use of an associated or paired good
- table that shows the quantity supplied at each price.
- The law of demand states that quantity purchased varies inversely with price.
- make (something needed or wanted) available to someone; provide.
- a table that shows the quantity demanded of a good or service at different price levels
- the total quantity demanded by all consumers in a market for a given good
- substance or material not elastic.
- The key consideration when thinking about maximizing revenue is the price elasticity of demand
- a sum of money granted by the government or a public body to assist an industry or business so that the price of a commodity or service may remain low or competitive.
- taxes imposed on certain goods, services, and activities.
20 Clues: substance or material not elastic. • table that shows the quantity supplied at each price. • taxes imposed on certain goods, services, and activities. • make (something needed or wanted) available to someone; provide. • a good whose use is related to the use of an associated or paired good • ...
