customer service Crossword Puzzles
Review - Crossword Puzzle 2021-02-15
Across
- What is an SOP?
- When is the only time you do not have to confirm the SSN or DOB?
- ALWAYS advise the caller in a ____ _____.
- What key indicators has a larger than normal flame size.
- What is a 104 order?
- What is a 110?
- Do not light a match or use a ______.
- Always verify access to the _____?
- When Share the Warmth contributions are collected by Kansas Gas Service, who are they given to?
- What is a 108?
- Remember to verify access to the meter free from ______, locked gates, and pets.
- The technical name we use for the % and _ when searching for an account?
Down
- What is a 107?
- _______ need to be secured in a location away from the gas meter and gas appliances.
- Leave the area immediately, if _____.
- The portion of the meter that measures the amount of gas passing through the meter.
- What does APP stand for?
- What is a 109 order type?
- What is a 112?
- Extinguish _________ or other smoking material.
- Do not use a _____ _____ opener.
- On all emergency orders, who do you need to receive a response from before you let the customer off the line?
- Where would I go to find all of our policies and procedures?
- Do you understand the ______ I provided?
- ___ _____ is a person whose name and customer number is attached to the premise.
- The premise address should be verified ______ before the call is completed.
- The dials used to display the amount of gas that has passed through the recording chamber.
- When a call was placed to the customer before arriving at the premise.
28 Clues: What is a 107? • What is a 112? • What is a 110? • What is a 108? • What is an SOP? • What is a 104 order? • What does APP stand for? • What is a 109 order type? • Do not use a _____ _____ opener. • Always verify access to the _____? • Leave the area immediately, if _____. • Do not light a match or use a ______. • Do you understand the ______ I provided? • ...
AMP Deposits Crossword 2024-01-12
Across
- Who can act on behalf of a deceased estate?
- Legacy deposit account we no longer offer to new customers
- The only bank branches that customers can collect cheques at
- Type of KYC that is random and can be completed online
- Type of money when accounts are unused for a long time
- Type of transfer for sending large amounts same day
- Something we advise regarding fees and rates
- What system is used to raise requests to recall funds
- TD accounts can only be opened ONLINE for personal or _____ ____?
- Urgent requests to break TDs for financial or health reasons fall under _____
- Where can a customer go if their complaint was not resolved?
- Tool used for identifying entity types (Also name for TWICE fandom)
- Where can you check your employment details like leave?
- Name for internet banking
- Type of transfer for sending funds overseas
Down
- Type of KYC where we cannot assist under any circumstance
- After 7 years of all accounts being closed and no active complaints, the account becomes _______
- We cannot give ____ advice
- Mental health support system service that AMP recommend
- What browser is best for accessing the AMP website?
- What are we to do if a customer shows dissatisfaction?
- Name for standard transfer
- Account requiring regular deposits to earn higher interest rates
- Someone who can give financial advice
- Customers can submit enquiries via post, email and ____
- There is a $12 fee for this "reprint" request
- Main office location of AMP Bank (non customer facing)
- System for payments in near real time
- Payment type not supported by Saver accounts
- Account limited to initial deposit that cannot be easily taken out
30 Clues: Name for internet banking • We cannot give ____ advice • Name for standard transfer • Someone who can give financial advice • System for payments in near real time • Who can act on behalf of a deceased estate? • Type of transfer for sending funds overseas • Something we advise regarding fees and rates • Payment type not supported by Saver accounts • ...
customer care 2013-06-11
Across
- An account used to receive shares from selling clients and to send shares to buying clients.
- M.D. of the Geojit BNP Paribas.
- Derivative contracts expire on the last_________ of the expire month
- Payin and Payout day(Settlement day)
- Trade day is also called.
- Two main stock Exchanges in India.
- An action taken when there is failure on part of the broker to deliver the securities
- A word which make a person on the other side know that we are listening on call.
- Contract note should be issued within
Down
- Mobile Trading
- A process by which a company offers shares to sale to public for the first time
- Confirmation of trade done during the particular day with all the details of which securities have been bought or sold, at price etc.
- A channel used to buy and sell shares.
- Back bone of the securities market
- An Account where shares are maintained/kept/hold.
- The acronym for Application supported by blocked Amount.
16 Clues: Mobile Trading • Trade day is also called. • M.D. of the Geojit BNP Paribas. • Back bone of the securities market • Two main stock Exchanges in India. • Payin and Payout day(Settlement day) • Contract note should be issued within • A channel used to buy and sell shares. • An Account where shares are maintained/kept/hold. • ...
HelpDesk Unit1 Vocab 2024-10-24
Across
- process of involving a higher level of expertise when a support issue cannot be resolved at the initial level
- a formal contract that outlines the expected level of service performance between a service provider and a customer
- a service that provides support and assistance to users experiencing technical issues or needing information about products and services
- process of diagnosing and fixing problems, particularly in technology or equipment
- an event or unplanned interruption that disrupts normal operations or quality of [IT] services
- the solution to a problem, particularly in the context of tech support
- amount of time it takes for a help desk or tech support to reply to a user's request for assistance
Down
- an indication or sign of a problem, often used to help diagnose issues in technology
- computer or system that provides data, resources, or services to other computers (clients) over a network
- written materials that provide instructions and information about a product or service
- assistance provided to users for troubleshooting and resolving issues with computer hardware, software, networks
- the point of interaction between a user and a computer or software
- computer or application that accesses services provided by a server in a network
- group of interconnected computers and devices that can communicate and share resources with each other
14 Clues: the point of interaction between a user and a computer or software • the solution to a problem, particularly in the context of tech support • computer or application that accesses services provided by a server in a network • process of diagnosing and fixing problems, particularly in technology or equipment • ...
Customer Care Things to Know #1 2012-03-06
Across
- I can help you answer a customer’s question and guide you through a call.
- Policy that allows a customer to return defective merchandise.
- I am selected when offering the customer a discount for use online.
- I show you order status – used specifically for cancellation requests.
- When I am selected in Astute, I will transfer the case to the Loss Prevention department.
- I am to a customer to return an item free of charge.
- Offered to a customer if their coupon was not applied to an order.
- Aside from the website, I can be used to search a store by postal code.
- Must be created by the resolution department to return an international order
- I am needed to redeem a gift card online @ www.childrensplace.com.
- I am an order where an item(s) was not shipped and the customer was charged.
- I am selected for store complaints when the customer does not ask for a return call by the DM.
- I am needed to receive a full refund back onto the original form of payment.
- I can be purchased and redeemed in a store in Canada. However, I cannot be purchased or redeemed online in Canada.
Down
- Customers call me if they have a question concerning the purchase of an eGift Card.
- Used to send Cancellation Request to GSI (three words)
- I am the system that can be used to research fraudulent order complaints.
- Store transaction that results in two charges being placed on a customer's account.
- I appear on a customer’s account after an order attempt.
- Store transaction that is deleted by a cashier; however the transaction can be viewed on the customer’s account for 3-5 additional business days.
- Offered to a customer when a return is made without a receipt.
- I give a customer a credit for merchandise purchased at full price that goes on sale within 7 days.
- Promotion that gives a customer 5% for all purchases.
- I am the company that sends The Children’s Place merchandise to Turkey.
- I allow you to search for merchandise in stores and online.
- I’m found in OMS and can be used to determine why an order was cancelled.
- We ship all orders placed @ www.thechildrensplace.ca
- I’m an order where an item(s) was not shipped and the customer was not charged.
- Only in store payment type that offers cash back, aside from cash.
- Also may be offered to a customer if their coupon was not applied to an order.
30 Clues: I am to a customer to return an item free of charge. • We ship all orders placed @ www.thechildrensplace.ca • Promotion that gives a customer 5% for all purchases. • Used to send Cancellation Request to GSI (three words) • I appear on a customer’s account after an order attempt. • I allow you to search for merchandise in stores and online. • ...
CS/BoR Chapter 1.1 Vocabulary - Retail Industry Overview Crossword Puzzle 2024-08-27
Across
- the help that retail associates give to customers
- a retailer’s targeted customers who have the need, desire, and ability to buy a retailer's products
- refers to retailers delivering a positive memorable experience that is more than what the customer expected.
- the process of selling products and/or services to customers in order to earn a profit
- physical goods that are bought and sold, such as food, clothes, cars, household items
- type of retailer that sells all of their products/services via the internet
- The chain or path of businesses through which a good or service passes
- people who purchase goods and services from a business
- a person or business that receives, stores, displays, and sells products to customers to earn a profit
- Buying and selling through the Internet via an electronic device
Down
- these are intangibles that customers purchase, meaning that they cannot be physically owned by the customer. (lawn mowing)
- an interconnected system of approaches for meeting the goal of retailing PrivateCompany, ownership is limited to a single or small number of owner investors; businesses can have several or many retail locations and centralized business operations.
- A company that operates multiple stores under common ownership, and usually has centralized decision-making
- Produces products like furniture, cars, food products, toys, etc.
- a warehouse owned by the retailer where merchandise is stored until the products are needed
- type of retailer that buys large quantities of products directly from the manufacturer, breaks them into smaller units, and sells the smaller units to retailers
- Type of store that has a physical storefront and face-to-face customer experience
- Type of Retailer that typically, owns a single store or a small, regional chain with one or few owners.
- type of retail operations where the focus is on creating a seamless consumer experience through ALL shopping channels
- a license granted to another party to market a company's goods or services
- Type of retail operations where customer transactions are possible through different channels but are not necessarily connected
21 Clues: the help that retail associates give to customers • people who purchase goods and services from a business • Buying and selling through the Internet via an electronic device • Produces products like furniture, cars, food products, toys, etc. • The chain or path of businesses through which a good or service passes • ...
Can You Identify These WP Customers? 2018-09-27
Across
- This store is named after an October holiday and the sound you might make when you see a ghost or goblin
- This attraction in our city is a great place to stop and smell the flowers
- If the VP of Customer Support Operations sold coffee, this could be the name of his shop
- This organization is often recognized by their red kettles and ringing bells around the holidays
- When you enjoy sweet treats, it is said that you have this type of tooth
- Before it became Worldpay, it was called this
Down
- This restaurant is great if you enjoy bands like Aerosmith, Kiss and ZZ Top while eating fish wrapped with rice
- This hardware store chain wants to be sure you complete your task well
- This organization will benefit from our Customer Service Week Canned Food Drive
- This is the abbreviation of a customer's name that really sees an increase in activity the week before April 15th
- This customer could also be called Transportable Cash
- When your round breakfast pastries are smiling, you have this...
- This store sells a blended treat that is fruity and fit for a queen...or her husband
- This fast food restaurant is a great place to stop for custard and a butter burger!
14 Clues: Before it became Worldpay, it was called this • This customer could also be called Transportable Cash • When your round breakfast pastries are smiling, you have this... • This hardware store chain wants to be sure you complete your task well • When you enjoy sweet treats, it is said that you have this type of tooth • ...
Marketing Vocab 2025-10-02
Across
- The management of large amounts of money, especially by governments or large companies.
- Individuals who purchase products and services to satisfy needs.
- Anything offered to a market by the business to satisfy customer needs, including physical products, services, and ideas.
- Moral rules or principles of behavior that should guide members of a profession or organization and make them deal honestly and fairly with each other and with their customer.
- A unique group of prospective customers a business wants to serve and their locations.
- The methods used and information communicated to encourage customers to purchase and to increase their satisfaction.
- The action or process of keeping financial accounts.
- The action or process of supplying goods to stores and other businesses that sell to consumers.
Down
- An activity that is intangible, exchanged directly from producer to consumer, and consumed at the time of production.
- The business function that creates or obtains product services for sale.
- The process of dealing with or controlling things or people.
- The amount a customer pays and the methods of increasing the value of the products to the customers.
- The activity or profession of producing advertisements for commercial products or services.
- The ongoing activities designed to support the primary function of a business and keep it operating efficiently.
14 Clues: The action or process of keeping financial accounts. • The process of dealing with or controlling things or people. • Individuals who purchase products and services to satisfy needs. • The business function that creates or obtains product services for sale. • A unique group of prospective customers a business wants to serve and their locations. • ...
software requirement 2021-11-01
Across
- ______are a scenario based technique in the UML which identify the actors in an interaction and which describe the interaction itself.
- a person, group or company that is directly or indirectly involved in the project and who may affect or get affected by the outcome of the project.
- ________viewpoint is were the stakeholders do not use the system direcctly but influences the requirement.
- ______is a model of processes designed to reveal, analyze and record the needs of the service-based system or service-oriented systems (SOS).
- Policies and procedures in the customer’s and developer’s organizations comes under_________requirements.
- ________is a way to visually represent the architecture, design, and implementation of complex software systems.
- _________requirements are the quality constraints that the system must satisfy according to the project contract.
- requirement________is the process of managing changing requirements during the requirements engineering process and system development.
- _________requirements change during development or when the system is in use.
Down
- _____are lists of all of the names used in the system models.
- the structure of the requirement documents must always begin with the __________.
- ___ study decides whether or not the proposed system is worthwhile.
- ____requirements contains the Detailed description of what the system should do
- ________requirements are Stable requirements derived from the core activity of the customer organisation.
- ________ are a way of structuring the requirements to represent the perspectives of different stakeholders.
- _____engineering is the process of establishing the services that the customer requires from a system and the constraints under which it operates and is developed.
- the process of transforming the analysis to an object oriented desing_______.
- _______is concerned with the relationships between requirements, their sources and the system design.
18 Clues: _____are lists of all of the names used in the system models. • ___ study decides whether or not the proposed system is worthwhile. • the process of transforming the analysis to an object oriented desing_______. • _________requirements change during development or when the system is in use. • ...
Business Key Terms 2022-02-13
Across
- A person who buys goods and services. Also referred to as a customer
- A situation in which two or more businesses try to sell the same type of product or service to the same customer
- An independent association of persons who utilize the goods and services offered and come together to meet their economic, social, and cultural needs and goals
- A charitable organization of charity that does not seek profit form the operations of the business and raises funds for a specific goal.
- Expenditures that help a business generate revenue
- Items that can be seen and touched.
- Assistance provided, usually in return for payment, that satisfies needs or wants of consumers
- When consumers have the power to choose where they will buy goods and services, and how much they will pay for them
- When businesses are in control and can charge high prices and raise prices when costs go up
Down
- An individual or business that makes a product or provides services
- A product or service that consumers no longer want because it has become outdated or outmoded or has been replayed by a new or improved product
- An organization, often a charitable organization, that does not seek to make a profit from the operations of the business
- The amount of money that is required for each stage of production.
- Any location where producers and consumers come together to engage in the buying or selling of goods and services
- Revenue - Expenses=____
- Any business that employs fewer than 500 people
- Having the ability to pay all debts and meet financial obligations.
- Patrons of a particular store or business
18 Clues: Revenue - Expenses=____ • Items that can be seen and touched. • Patrons of a particular store or business • Any business that employs fewer than 500 people • Expenditures that help a business generate revenue • The amount of money that is required for each stage of production. • An individual or business that makes a product or provides services • ...
Pre-Algebra Vocab Test 2024-02-06
Across
- A negative percent of change.
- The amount the customer pays for an item.
- The amount by which the regular price of an item is reduced.
- A payment equal to a percent of the amount of goods or services that an employee sells for the company.
- Also known as a gratuity, it is a small amount of money in return for a service.
- A payment for a service. It can be a fixed amount, a percent of the charge, or both.
- An amount by which the regular price of an item is reduced.
- An additional amount of money charged on items that people buy.
- Also known as a tip. It is a small amount of money in return for a service.
- A ratio that compares the change in a quantity to the original amount.
- The amount of money deposited or borrowed.
- The amount the price of an item is increased above the price the store paid for the item.
- The amount paid or earned for the use of the principal.
Down
- A positive percent of change.
- The amount paid or earned for the use of money. The formula for simple interest is I = prt.
- The amount the store pays for an item.
- The positive difference between the estimate and the actual amount.
17 Clues: A positive percent of change. • A negative percent of change. • The amount the store pays for an item. • The amount the customer pays for an item. • The amount of money deposited or borrowed. • The amount paid or earned for the use of the principal. • An amount by which the regular price of an item is reduced. • ...
Pre-Algebra Vocab Test 2024-02-06
Across
- A negative percent of change.
- The amount the customer pays for an item.
- The amount by which the regular price of an item is reduced.
- A payment equal to a percent of the amount of goods or services that an employee sells for the company.
- Also known as a gratuity, it is a small amount of money in return for a service.
- A payment for a service. It can be a fixed amount, a percent of the charge, or both.
- An amount by which the regular price of an item is reduced.
- An additional amount of money charged on items that people buy.
- Also known as a tip. It is a small amount of money in return for a service.
- A ratio that compares the change in a quantity to the original amount.
- The amount of money deposited or borrowed.
- The amount the price of an item is increased above the price the store paid for the item.
- The amount paid or earned for the use of the principal.
Down
- A positive percent of change.
- The amount paid or earned for the use of money. The formula for simple interest is I = prt.
- The amount the store pays for an item.
- The positive difference between the estimate and the actual amount.
17 Clues: A positive percent of change. • A negative percent of change. • The amount the store pays for an item. • The amount the customer pays for an item. • The amount of money deposited or borrowed. • The amount paid or earned for the use of the principal. • An amount by which the regular price of an item is reduced. • ...
Group 4 Top List 2022-02-03
Across
- location of all information and procedures to educate ourselves and customers
- primary form of kyc sent to customer phones for verification
- employees who can assist customers with issues beyond our Core scope and capacity
- crucial skill for CSR's, applies to all conversations
- facilitates effective back and forth dialogue with customers, minimizes misunderstandings and frustration
Down
- applying this to ensure we completely service customer's needs to provide best experience
- access to account information and services, secondary KYC functional
- effective communication skill that allows us to hear the customer's main concerns and work towards resolutions
- important skill when talking to frustrated or upset customers, can be used to deescalate calls
- gets us access to customer KYC and information
10 Clues: gets us access to customer KYC and information • crucial skill for CSR's, applies to all conversations • primary form of kyc sent to customer phones for verification • access to account information and services, secondary KYC functional • location of all information and procedures to educate ourselves and customers • ...
PRODUCT & SERVICE KNOWLEDGE 2025-09-10
Across
- this savings account requires $500 to open & you're limited to 6 withdrawals per month
- maintain a minumum balance of 2k for this checking account to avoid monthly fee
- this checking account has a $2 monthly maintenance fee & requires $500 to avoid fee
- this is a time deposit account used for retirements
- customer needs recipent's account #, routing #, and their address to use this service
- this feature lets you send up to $600 daily to friends & family
Down
- the Scorebuilder is what type of loan
- this product has a fee that is paid by the customer annually
- this feature rounds up transactions and rolls over the difference to a savings account
- this money market requires an opening deposit of 10k
10 Clues: the Scorebuilder is what type of loan • this is a time deposit account used for retirements • this money market requires an opening deposit of 10k • this product has a fee that is paid by the customer annually • this feature lets you send up to $600 daily to friends & family • maintain a minumum balance of 2k for this checking account to avoid monthly fee • ...
8.01 - 8.04 Crossword 2016-02-02
Across
- ( ex. newspapers, magazines, and direct mail )
- all the visual and artistic elements used to present a product to the customer
- contests, games, sweepstakes, or rebates used to create increased sales and excitement about a product
- free trial sizes of a product given out to potential customers
- agencies or means used by a company to convey an advertising message
- communication or activities used tot stimulate sales
- occurs when a manufacturer helps a retailer pay for advertising costs
- used to increase sales of a business and its products ( ex. commercials )
- inexpensive items given away at a discount or for free
- any non-personalform of communication designed to inform, persuade, or remind customers about a good or service
- activities designed to increase sales of a product
- a company pays the right to promote itself and its products
Down
- set up on tables and shelves and are best for merchandise that customers can handle and examine w/o help
- create support from manufacturers, wholesalers, and retailers for a product
- ways products are presented to customers
- packages that offer similar products together for a temporary price break
- any form of communication a business uses to inform, remind, or persuade customers to buy products
- the way store space is allocated for selling, storage, personnel, and customers
- best for merchandise that is fragile or requires a lot of security
- discounts or cash payments given to wholesalers or retailers
- shows customer how product would look in their home
- includes all physical elements used to present an image of the business to the customer
- cash premiums paid to retailers to help with the cost
- type of adverting directed to a targeted group
- the exterior design of the store ( includes logo, sign, entrance, and landscaping )
25 Clues: ways products are presented to customers • ( ex. newspapers, magazines, and direct mail ) • type of adverting directed to a targeted group • activities designed to increase sales of a product • shows customer how product would look in their home • communication or activities used tot stimulate sales • cash premiums paid to retailers to help with the cost • ...
GSCR Operational Excellence 2024-03-25
Across
- A function within Process Excellence that is responsible for managing projects across GSCR
- Experience that translates customer sentiments into business expectations & drives cultural standards for engagement
- A Project what explains the WHAT and WHY, whereas a ‘Project Plan’ provides details on the HOW, WHEN, and WHO
- Statistical and computational methods to extract insights from large and complex data sets (2 words)
- Parents and Caregivers Resource Group
- Cultivates organizational competencies & foster a culture of engagement & empowerment
- An experienced and trusted advisor
- Method used to identify and eliminate defects (3 words no blanks)
- Informal educational opportunity that brings people together to discussion a particular topic
- Lastname of person in charge of the strategy deployment section of the OE model
- The Northstar
- New type of time off that started April 1 (Abbr)
- Model that includes Culture, Career, Community, Customer
- How many components are in the OE model
Down
- A component that focsuses on optimizing individual processes with GSCR
- Measuring and tracking against OE goals and KPI (2 words no blanks)
- Pillars of our Strategic framework that focus on key areas needed in order to successfully deliver on our Strategic Vision (2 words)
- Informal virtual or in-person round-table discussion between employees and leaders with the goal of facilitating deeper conversations about a variety of topics
- A type of PTO that you can use for community service (Abbr)
- Type of management that strategic selection and management of a GSCR's projects and intiatives
- Zebra's Early Career Resource Group
- Chief Supply Chain Office
- African Descent Resource Group
- A type of management that is the process of planning, implementing, and monitoring changes in GSCR's processes, systems, or technologies to improve its overall performance
24 Clues: The Northstar • Chief Supply Chain Office • African Descent Resource Group • An experienced and trusted advisor • Zebra's Early Career Resource Group • Parents and Caregivers Resource Group • How many components are in the OE model • New type of time off that started April 1 (Abbr) • Model that includes Culture, Career, Community, Customer • ...
Entrepreneurship vocabulary 2024-03-25
Across
- a company or group of people authorized to act as a single entity (legally a person) and recognized as such in law.
- a financial metric that is the difference between a company's curent assets and current liabilities
- a person or company that makes goods for sale.
- a specific group of people with shared characteristics that a business markets its products or services to
- what a customer actually buys from you
- the pursuit of starting, managing, and scaling a business
- a person or company who sells products in bulk to various outlets or retailers for onward sale, either directly or through a middleman.
- a plan that shows you how you can spend your money every month
- companies offering the same products or services as you.
- Plan a document that details a company's goals and how it plans to achieve them
Down
- identifying customer needs; developing goods and services to satisfy those needs.
- serves the same customer needs as another company but offers different products or services.
- the state of being bankrupt.
- a merchant or business owner who sells things to the public.
- Skills a set of transferable skills and key personal attributes which are highly valued by employers and essential for effective performance in the workplace
- the action of helping or doing work for someone.
- the relationship between two or more people to do trade or business
- a financial gain, especially the difference between the amount earned and the amount spent in buying, operating, or producing something.
- the money generated from normal business operations, calculated as the average sales price times the number of units sold
- a useful or valuable thing, person, or quality.
20 Clues: the state of being bankrupt. • what a customer actually buys from you • a person or company that makes goods for sale. • a useful or valuable thing, person, or quality. • the action of helping or doing work for someone. • companies offering the same products or services as you. • the pursuit of starting, managing, and scaling a business • ...
Back to Basics 2025-01-31
Across
- The ability to understand and share the feelings of a customer
- A key metric that measures how often a customer’s issue is resolved on the first call
- A system of tracking and measuring customer service performance
- The key principle that helps agents simplify workflows and eliminate inefficiencies
- The process of revisiting fundamental skills and procedures to improve performance
- The structured set of guidelines that agents must follow when handling calls
Down
- The average time an agent spends handling a call
- The act of giving agents guidance and feedback to improve performance
- A positive workplace attitude that improves teamwork and performance
- The process of ensuring agents adhere to scripts, policies, and best practices
10 Clues: The average time an agent spends handling a call • The ability to understand and share the feelings of a customer • A system of tracking and measuring customer service performance • A positive workplace attitude that improves teamwork and performance • The act of giving agents guidance and feedback to improve performance • ...
MYSTERY WORDS 2024-11-10
Across
- Main component of the body is a ......
- This component measures productivity, time management, and ability to meet deadlines.
- the characteristics of a product or service that bear on its ability tosatisfy stated or implied customer needs
- Human wants that are supported by the ability to pay (buying power).
- the seller and pays for it to satisfy their need.
- The formula for ...... is C₆H₁₂O₆
- What term describes transferring employees from closed work sites to other positions within the organization?
Down
- Produced goods that can be used as inputs for further production is this right
- A ...... is a person who buys goods and services regularly
- This source includes employees already working within the organization.
10 Clues: The formula for ...... is C₆H₁₂O₆ • Main component of the body is a ...... • the seller and pays for it to satisfy their need. • A ...... is a person who buys goods and services regularly • Human wants that are supported by the ability to pay (buying power). • This source includes employees already working within the organization. • ...
Trusted Advisor 2013-10-06
Across
- Interacting with the customer to meet their needs
- Believing in yourself or your abilities
- Using the customer's name throughout the call
- Section of the call where you ask customer probing questions
- Letting your customer know that you heard their reason for calling
- Need to show enthusiasm and willingness to help through this
- Recognizing a customer's emotion or feeling
- Part of the call where you determine the best solution for the customer
Down
- Showing the customer why they should chose Sears
- Greeting your customer after they introduce themselves
- You can show the customer you are doing this by acknowledging what they told you
- Part of the call where you review with the customer and close the call
- We would resolve customer objections in this section of the call
13 Clues: Believing in yourself or your abilities • Recognizing a customer's emotion or feeling • Using the customer's name throughout the call • Showing the customer why they should chose Sears • Interacting with the customer to meet their needs • Greeting your customer after they introduce themselves • Section of the call where you ask customer probing questions • ...
Agent Crossword 2024-10-15
7 Clues: Tool to check schedule • Track business activities • Tool to check documentation • Make money ____ and offer best value • Manage user access and authentication • Treat customers like valued __________ • Customer service is like aiming for the this
marketing vocabulary game 2024-12-06
Across
- process of dividing the whole market into customer groups with similar characteristics
- a smaller market usually within a larger market, targets a particular segment
- a particular group of customers that a company is trying to reach
- any aspect of the business that differentiates it from competitors
- identifying customer needs and satisfying them profitably
- when a business seeks to identify its brand within a certain part of the market
- focused on the design and manufacturing of the product itself
- an increase in the number of sales of a product or service
Down
- focused on the wants/needs of customers when developing products
- where buyers and sellers come together to communicate and exchange goods and services
- a large market in which goods are produced in very large quantities
- proportion of sales in a market that a business has, expressed as a percentage
12 Clues: identifying customer needs and satisfying them profitably • an increase in the number of sales of a product or service • focused on the design and manufacturing of the product itself • focused on the wants/needs of customers when developing products • a particular group of customers that a company is trying to reach • ...
Chapter 10, Intro to Business 2016-11-06
Across
- a marketing research study that gathers information from people using a carefully planned set of questions.
- setting and communicating the value of products and services.
- the amount added to the cost of a product to set the selling price.
- research analyzing existing information gathered for another purpose but used to solve a current problem.
- a person or organization that is being communicated to by another person or organization.
- something that has no physical form.
- something that is consumed at the same time it is produced.
- the amount of money available to the business after all costs and expenses have been paid.
- a set of promotional activities designed to obtain sales in the retail setting.
- expenses all of the expenses of operating the business that are associated with the product.
- a marketing research study that collects information by recording the actions of consumers rather than asking them questions.
- promotion activities and materials designed to reinforce a company's brand and image. It is also a direct incentive to take an action likely to immediately increase sales of a product or service.
- money customer must pay for a product or service.
- ownership of goods.
- the availability of a service to match the demand for that service at a specific time.
- research studies carried out to gather new information specifically directed at a current problem.
- price the price paid by the customer for the product.
- choices of product features.
- the final business organization in an indirect channel of distribution for consumer products.
- relations an ongoing program of non-paid and paid communications intended to favorably influence public opinion about an organization, marketing effort, idea, or issue.
- market a specific group of customers that have similar wants and needs.
Down
- activities provided for the satisfaction of others that are consumed at the same time they are produced.
- management obtaining, managing, and using market information to improve business decision- making and the performance of marketing activities.
- any form of communication used to inform, persuade, or remind
- intermediaries between manufacturers and retailers.
- selling direct, individualized communication with prospective customers to assess their needs and assist them in satisfying those needs with appropriate products and services.
- merchandising visual signals used to communicate information in a retail setting.
- protection and security for the product before it is used.
- a reduction from the original selling price.
- promotion communication directly with each customer using information tailored to that person.
- non-paid promotional communication presented by the media rather than by the business or organization that is being promoted.
- strategy a company's plan that identifies how it will use marketing to achieve its goals.
- a person or organization that has information to communicate to another person or organization.
- channel of distribution a channel in which products move from the producer to the consumer through one or more other businesses.
- buying motives reasons consumers decide what products and services to purchase based on facts and logic.
- promotion communication to many people at the same time with a common message.
- features additions and improvements to the basic product.
37 Clues: ownership of goods. • choices of product features. • something that has no physical form. • a reduction from the original selling price. • money customer must pay for a product or service. • intermediaries between manufacturers and retailers. • price the price paid by the customer for the product. • protection and security for the product before it is used. • ...
Fall Shape-Up Crossword Fun! 2013-11-07
Across
- Number of times per quarter that the RCC must be surprise counted.
- Short for report filed to document suspicious customer activity.
- A teller difference report must be completed for cash differences of more than $___ _______ _____ (no spaces).
- Standard top drawer cash limit for teller (no space).
- End-of-day balancing should be completed at the ___ of the teller's day or shift.
- System used to place banking center cash shipments and orders.
- When the RCC is not present, the reserve cash vault may only be accessed under ____ _______ (no space).
- Minimum surpise cash count frequency for ATM cash supply.
- Short for report filed to document the purchase of negotiable instrument(s) with cash in excess of $3,000.00.
- __________ coin deposits should be forwarded to vault services for verification and account crediting.
- Function key used after every customer session to prevent carrying $ over to next customer (spell it out).
- When a cash advance transaction is declined, the correct process is to ______ the transaction and . . .
- A teller cash can may not be ________ more than 10 days without breaking it down.
Down
- A teller must inform supervisor before accepting cash differences ____ __ _____ $100.01 (leave out spaces).
- ... ______ the card to the customer.
- Standard total cash limit for teller (no space).
- Short for report filed to document cash transactions in excess of $10,000.00.
- When performing a buy-sell, process the sell transaction ______ the buy transaction.
- Function key used to document all cash in or out transactions (spell it out).
- Number of bills in any full currency strap (no space).
- Currency that is contaminated, burned or in fragments less than half the size of original note.
- ___ Cash Replenishment Certification should be completed as required or needed.
- ___________ currency must be retained, documented and forwarded to the Secret Service.
- The BCM may complete a ________ count on a cash box once a week, month OR quarter.
- BCM must review cash count report monthly on or after the _____ business day (spell it out).
- Short for system with reports including Teller Csh Differences, Teller Performance, Teller Errors and much more.
26 Clues: ... ______ the card to the customer. • Standard total cash limit for teller (no space). • Standard top drawer cash limit for teller (no space). • Number of bills in any full currency strap (no space). • Minimum surpise cash count frequency for ATM cash supply. • System used to place banking center cash shipments and orders. • ...
Account and Product Tools Part 2 2022-09-15
Across
- a customer calls and does not understand a financial word on their statement, A ____________ is a transaction that is also often referred to by banks as a "Pre-Auth" or pre-authorization. This is sometimes called a pending settlement.
- (2 words) _____________ is when Charges/refunds in this stage are pending and expected to be finalized within the 3-5 business day time frame.
- _______ of items for profit by employee, employee's friends, and/or family is strictly prohibited.
- You are not permitted to share your _______ and password with someone so that they can access / shop on the site.
- The customer can use a ______________of the store credit and not all at once.
- Employees need to use ______________ to request any pre and post delivery issues.
- If it is discovered that you shared your Wayfair user ID and password with someone, disciplinary action, including ____________ of employment, may result.
- Wayfair Financing is a payment method that offers a suite of financing and ____________ options.
- The employee discount can be extended to ____________(3 words).
- (2 words)__________ is a low cost resolution option if the item is >$300.
- The Wayfair Credit Card is a ______________ “store card” that can only be used on Wayfair sites.
- A customer wants to split their payment between cards, split card payments are limited to __________payment options.
- Wayfair Gift cards are not __________________.
- Customer’s receive rewards when they use their Wayfair Credit card and rewards never ______.
Down
- Wayfair Financing is only available in the US and is available on all sites except ___________.
- Employee purchases are final sale and ___________.
- Employee purchases are not eligible for(2 words) ______________.
- Employees can use _________dollars rewarded to them from the Recognition Wall.
- Wayfair Credit card has no ______________(2 words).
- ______________is available for Wayfair purchases totaling $199 or more.
- If a customer has a question related to their credit card account or the status of their credit card application or if they would like to pay their bill, they should be directed to contact _______.
- Katapult,Acima and Progressive providers offer _________________________(3 words) options.
- The _______ is responsible for reporting all related service issues.
- Store credit does not ______________.
- Wayfair Gift cards can be purchased in amounts of 25, 50.75,100,250 and 500 Dollars, _______ or British pounds.
25 Clues: Store credit does not ______________. • Wayfair Gift cards are not __________________. • Employee purchases are final sale and ___________. • Wayfair Credit card has no ______________(2 words). • The employee discount can be extended to ____________(3 words). • Employee purchases are not eligible for(2 words) ______________. • ...
Customer Analytics 2025-04-10
Across
- Which customer segmentation technique groups individuals with similar characteristics for targeted marketing or better service?
- What term refers to customers who make frequent and high-value purchases, showing strong loyalty to a business?
- Which type of analysis identifies product groupings based on patterns in customer purchases, often used in retail to optimize product placement?
- Which analytical technique is used to evaluate customer behavior based on how often they buy, how much they spend, and when they made their last purchase?
- What three factors are analyzed in RFM (Recency, Frequency, Monetary) Analysis?
- What strategy is used to increase sales by bundling related products together, such as a “Back-to-school kit” promotion?
- What is the technique that groups customers with similar purchasing behaviors into segments such as “Bargain Hunters” or “High-Spenders”?
- What term refers to a business strategy that involves offering personalized deals to customers based on their past purchase behavior?
Down
- What data mining technique is used to discover relationships between variables in large datasets, such as frequently bought items in retail?
- What is the analysis called that identifies patterns of customers who frequently purchase products together, such as noodles and bottled water?
- Which type of customer would most likely receive a VIP treatment or exclusive offers based on their frequent and high-value purchases?
- What method groups customers based on their behavior, such as frequent buyers, occasional shoppers, or high spenders?
- Which type of analysis identifies valuable customers by evaluating their recent, frequent, and high monetary purchases?
- What is the purpose of cluster analysis in customer segmentation?
- What term describes the marketing strategy where businesses suggest related items to customers to encourage additional purchases?
15 Clues: What is the purpose of cluster analysis in customer segmentation? • What three factors are analyzed in RFM (Recency, Frequency, Monetary) Analysis? • What term refers to customers who make frequent and high-value purchases, showing strong loyalty to a business? • ...
Marketing Puzzle 2021-12-13
Across
- - The percentage that one company’s product takes of the total dollars spent by consumers on products within a specific market category
- - Competition is the fight between two businesses for who can make the better product or better prices.
- - when there are small number of large companies, each with a it of market control
- - Different variety of products businesses have in stock/ own to compete with other brands or businesses
- - design influences the way a product looks or preforms and also what it does
- - promotion are things such as coupons, contest and sales on certain products at stores to gain attention
- - Methods where a business holds onto its customers in spite of competition
- - a measure of the profit responsiveness by segment to different levels of marketing investment
- - the competitive edge which can be gained by one company over another by reducing production or marketing costs or both so that it can offer cheaper prices or use excess profits to bolster promotion or distribution.
- - Each part of a broader market category that possesses an identifiable characteristic.
- - The consumer develops a strong relationship with the product or the retailer and will not consider any other brand
- - taxes placed on goods being imported into a country in order to protect the local industries from too much foriegn competition.
- - Landed cost takes into account shipping costs and the currency exchange as well as the tariff rates.
- - activities performed to support the sale of a product or other service
Down
- - an economic system based on supply and demand with little or no government control
- - a financial gain, especially the difference between the amount earned and the amount spent in buying, operating, or producing something
- - where one company provides a product or service for a small market and by doing so keeps competitors out of the market
- - the competitive market consist of specific types of products such as well the companies that manufacture these products
- - a monopoly is a firm that lacks any viable competition
- - making some activity easier or more comfortable and is the main reason people shop on the internet
- - non sustainable are things like promotion, placement, quality, benefits, price and or design
- - Customer loyalty when a customer stick to buying a certain product and is very important to businesses because even little percent in customer retention results in major increases in profit
- - shared control of a new business between two or more separate companies for mutual benefit
- - When a business expands to an international market they must tailor it’s competitive to fit the foreign market.
- - Reputation is good reviews or service from a business which instead of an actual profit or value creates a good name for the business and good service or product can spread by word of mouth
- - Research and development is a team apart of a business that focuses on improving products and finding ways to make them better
- - Unique selling proposition is what businesses develop or a product that is unique and that no other competitors have because it’s unique so then consumers don’t need to decide what’s better over two of the same products from different companies
27 Clues: - a monopoly is a firm that lacks any viable competition • - activities performed to support the sale of a product or other service • - Methods where a business holds onto its customers in spite of competition • - design influences the way a product looks or preforms and also what it does • ...
Grainger Things 2025-09-18
Across
- Where customers can go to access a digital copy of our catalog
- Add this when the customer wants to pay for an extended warranty
- Where you go to access Standard Work
- Team you can reach out to when finding a product for a customer
- These items come with individual items sold together
- The first part of the customer call flow
- This guide will help you process an order for a customer
Down
- This specifies the quantity a customer must order to have an item shipped to them
- This can be found in an SOE tab if the customer doesn't want to replace an entire item
- This number is found in the catalog to save space
- Where you can search for items when given a description
- Team you reach out to when needed help with a process
- Where you process customer orders
- Where you start and end every call
- What an item on our website is called
- Step by step instructions that guide you how to complete processes
16 Clues: Where you process customer orders • Where you start and end every call • Where you go to access Standard Work • What an item on our website is called • The first part of the customer call flow • This number is found in the catalog to save space • These items come with individual items sold together • Team you reach out to when needed help with a process • ...
REVIEW (MARKETING MIX) 2024-08-15
Across
- This could be a physical item, a service, or even an idea.
- This involves the location, distribution channels, and logistics.
- The procedures, mechanisms, and flow of activities by which services are consumed. It includes how a service is delivered.
- How much the product costs.
Down
- The tangible aspects that help customers evaluate the service or product.
- It involves how employees interact with customers and the overall customer experience.
- How you communicate and persuade customers to buy the product.
7 Clues: How much the product costs. • This could be a physical item, a service, or even an idea. • How you communicate and persuade customers to buy the product. • This involves the location, distribution channels, and logistics. • The tangible aspects that help customers evaluate the service or product. • ...
Azure-Data-IDC-Day-of-Learning-January-23 2023-02-01
Across
- Azure cosmos db can be used for free for how many days?
- Azure SaaS platform that provides development services for creating work plans, working together on code, developing applications, and deploying them
- Microsoft AI tool to replicate voice
- I have some private servers on my premises, also I have distributed some of my workload on the public cloud, what is this cloud deployment called
- Name role in Azure that runs applications and services level tasks, which generally do not require IIS
- Azure cloud services config schema file extension
- Azure serverless and cloud-based data integration service and platform used for the creation of ETL and ELT pipelines
Down
- HDInsight is __ as service
- Microsoft first reached the trillion dollar mcap in year 20__
- Azure Data Lake Analytics is __________ as service
- Cloud-based access and identity management service that enables users to access external resources like the Azure portal, Microsoft 365, and several other SaaS applications
- Which Indian bank recently partnered with Microsoft for its data management?
- In ADLSgen2, Which level of security offers built-in Azure roles such as reader, contributor, owner, or custom roles
- Germany Central & Germany Northeast are special azure regions based on data trustee model where customer data remains in Germany under control of which company
14 Clues: HDInsight is __ as service • Microsoft AI tool to replicate voice • Azure cloud services config schema file extension • Azure Data Lake Analytics is __________ as service • Azure cosmos db can be used for free for how many days? • Microsoft first reached the trillion dollar mcap in year 20__ • ...
Azure-Data-IDC-Day-of-Learning-January-23 2023-02-01
Across
- Azure cosmos db can be used for free for how many days?
- Azure SaaS platform that provides development services for creating work plans, working together on code, developing applications, and deploying them
- Microsoft AI tool to replicate voice
- I have some private servers on my premises, also I have distributed some of my workload on the public cloud, what is this cloud deployment called
- Name role in Azure that runs applications and services level tasks, which generally do not require IIS
- Azure cloud services config schema file extension
- Azure serverless and cloud-based data integration service and platform used for the creation of ETL and ELT pipelines
Down
- HDInsight is __ as service
- Microsoft first reached the trillion dollar mcap in year 20__
- Azure Data Lake Analytics is __________ as service
- Cloud-based access and identity management service that enables users to access external resources like the Azure portal, Microsoft 365, and several other SaaS applications
- Which Indian bank recently partnered with Microsoft for its data management?
- In ADLSgen2, Which level of security offers built-in Azure roles such as reader, contributor, owner, or custom roles
- Germany Central & Germany Northeast are special azure regions based on data trustee model where customer data remains in Germany under control of which company
14 Clues: HDInsight is __ as service • Microsoft AI tool to replicate voice • Azure cloud services config schema file extension • Azure Data Lake Analytics is __________ as service • Azure cosmos db can be used for free for how many days? • Microsoft first reached the trillion dollar mcap in year 20__ • ...
SS AE/AM Workflow 2018-03-13
Across
- When applicable, a client should sign the LOA or this.
- This Customer Service team handles jobs from contracted clients who have committed to centralizing their signage with Benson.
- A folder should always be created here for each project so that all necessary forms and documents can be saved and located in one place.
- After the initial call with the client, the AE/AM should send out any necessary forms and the Benson Signs Client and Process _____.
- The quote should not only include products in the project scope but these as well. (i.e. art, shipping, estimated permitting, DDR, install, etc.)
- In Pace, you'll convert this into a job.
- The AE/AM should ensure the Concept Proof and this match.
Down
- The AE/AM should bill this using the PS Billing Summary Report in Pace.
- DDR stands for Due _____ Report.
- This team will create the design for any naming, branding or logos, if needed.
- If we cannot use one of our standard vendors for a survey,location plan or evac plan, this team should research vendor options for the AE/AM.
- Before getting started, the AE/AM should set up a meeting with the client to discuss this.
- Opportunities are tracked here until we know if Benson will get the business or not.
- This Customer Service team handles jobs from contracted clients who do one-off signage with Benson and all non-contracted clients.
- Jobs are opened in this system.
15 Clues: Jobs are opened in this system. • DDR stands for Due _____ Report. • In Pace, you'll convert this into a job. • When applicable, a client should sign the LOA or this. • The AE/AM should ensure the Concept Proof and this match. • The AE/AM should bill this using the PS Billing Summary Report in Pace. • ...
Business Key Terms 2022-02-13
Across
- When consumers have the power to choose where they will buy goods and services, and how much they will pay for them
- The amount of money that is required for each stage of production.
- Having the ability to pay all debts and meet financial obligations.
- Expenditures that help a business generate revenue
- Assistance provided, usually in return for payment, that satisfies needs or wants of consumers
- Items that can be seen and touched.
- An individual or business that makes a product or provides services
- A situation in which two or more businesses try to sell the same type of product or service to the same customer
- Revenue - Expenses=____
- A person who buys goods and services. Also referred to as a customer
Down
- Any location where producers and consumers come together to engage in the buying or selling of goods and services
- Any business that employs fewer than 500 people
- A product or service that consumers no longer want because it has become outdated or outmoded or has been replayed by a new or improved product
- An organization, often a charitable organization, that does not seek to make a profit from the operations of the business
- An independent association of persons who utilize the goods and services offered and come together to meet their economic, social, and cultural needs and goals
- A charitable organization of charity that does not seek profit form the operations of the business and raises funds for a specific goal.
- Patrons of a particular store or business
- When businesses are in control and can charge high prices and raise prices when costs go up
18 Clues: Revenue - Expenses=____ • Items that can be seen and touched. • Patrons of a particular store or business • Any business that employs fewer than 500 people • Expenditures that help a business generate revenue • The amount of money that is required for each stage of production. • Having the ability to pay all debts and meet financial obligations. • ...
Business Key Terms 2022-02-13
Across
- Items that can be seen and touched.
- When businesses are in control and can charge high prices and raise prices when costs go up
- When consumers have the power to choose where they will buy goods and services, and how much they will pay for them
- Having the ability to pay all debts and meet financial obligations.
- A charitable organization of charity that does not seek profit form the operations of the business and raises funds for a specific goal.
- A person who buys goods and services. Also referred to as a customer
- Any business that employs fewer than 500 people
- Any location where producers and consumers come together to engage in the buying or selling of goods and services
Down
- The amount of money that is required for each stage of production.
- An organization, often a charitable organization, that does not seek to make a profit from the operations of the business
- A situation in which two or more businesses try to sell the same type of product or service to the same customer
- Patrons of a particular store or business
- Revenue - Expenses=____
- An independent association of persons who utilize the goods and services offered and come together to meet their economic, social, and cultural needs and goals
- Expenditures that help a business generate revenue
- A product or service that consumers no longer want because it has become outdated or outmoded or has been replayed by a new or improved product
- An individual or business that makes a product or provides services
- Assistance provided, usually in return for payment, that satisfies needs or wants of consumers
18 Clues: Revenue - Expenses=____ • Items that can be seen and touched. • Patrons of a particular store or business • Any business that employs fewer than 500 people • Expenditures that help a business generate revenue • The amount of money that is required for each stage of production. • Having the ability to pay all debts and meet financial obligations. • ...
AHT Crossword Puzzle 2025-02-26
Across
- this aux mode adds onto the end of your call
- calculation of time
- GEN4067 is an example of a CoPilot _____
- tool used to help agents with customer's
- keeping ___ of the call when the customer gets side tracked
- when no one is speaking
- between average and time
- solid ____ questions that get to the root of the issue
- doing several things well at the same time
- a resource to lookup topics
- the next step above verification
- "Have I ___ all of your questions today?"
- solving the problem leads to a ___ of the issue
- the process at the end of a call to briefly summarize what transpired
Down
- these people answer the AAL calls
- showing a lack in this area may cause a customer to escalate
- this type of active skill lets a customer know you're paying attention
- giving a customer more examples than is needed
- stick to the ___ of support
- our new Columbus mantra
- a place on a call where the customer listens to ads
- putting yourself in the customer's shoes is called
- a nice thing to say when the customer provides you information
- acknowledge - respond - move the call ___
- the call flow is followed in the Troubleshooter ____
- new Spectrum tag line
- too much side _____ can get a call off-track
- this type of transfer will add to your handle time
- this is the S in the SAM acronym
- an email sent to the customer providing additional help
30 Clues: calculation of time • new Spectrum tag line • our new Columbus mantra • when no one is speaking • between average and time • stick to the ___ of support • a resource to lookup topics • the next step above verification • this is the S in the SAM acronym • these people answer the AAL calls • GEN4067 is an example of a CoPilot _____ • tool used to help agents with customer's • ...
Chapter 7 Vocabulary 2022-11-17
Across
- Occurs when businesses decide to emphasize factors of their marketing mix other then price
- Divides consumers into groups depending on specific values or benifits they expect or require from the use of a product or service
- are exhibitions where companies associated with an industry gather to showcase theur products
- the total revenue that can be obtained from a market segment
- The process of gaining competitive market information
- Dividingconsumers into markets based on where they live
- Outlines how a company will present its product or service to the consumers and how it will compete in the market place with other businesses offering similar products an services
- Competition in a market with businesses that offer the same type of product or service
Down
- meaning houw frequently consumers use products and the quantity of product used
- An identified market with excellent potential based on careful reasearch
- process of dividing a large group of consumers into subgroups based on specific characteristics and common needs
- Peoples interests and values
- Rivalry among businesses on the basis of price and value
- occurs when a business competes with other companies offering prodocts that are not in the same prodcut category but that satisfy similar customer needs.
- Directs a companys marketing mix a large and heterogeneous group of consumers
- The portion of the total market potential that each company expects in relation to its competitors
- Refers to the unique image of a product or service in a consumers mind relative to simalr competitive offerings
- The descriptive characteristics of a market such as age, gender, race, income, and educational level
- are the images consumers have of competing goods and services in the market place
19 Clues: Peoples interests and values • The process of gaining competitive market information • Dividingconsumers into markets based on where they live • Rivalry among businesses on the basis of price and value • the total revenue that can be obtained from a market segment • An identified market with excellent potential based on careful reasearch • ...
Service!! Service!! Service!! 2015-07-19
8 Clues: Products and choice • How can I help today? • Starting the conversation • Good questions and great listening • Product ______ gives our team confidence • Preparation for a positive customer experience • 75% of our feedback is about our team's ______? • Making sure customers get want they want and need
Prep for Success -- Chapter 3 (Sec. 3-1) Retail Industry Fundamentals 2021-10-26
Across
- When there are fewer items in stock than in the total inventory records.
- The process of matching the invoiced quantity to the actual products delivered.
- The situation that occurs when customers did not buy as much of a product as estimated.
- A machine-readable series of parallel lines that create a unique item identifier.
- A complete listing of all of the merchandise a retailer owns.
- Tags containing electronically store information that identify objects.
- The system used when a customer purchases an item, typically at a checkout lane.
- The process of automatic or manual ordering to meet product demands.
- Cusomters' need and/or willingness to buy a certain product or service.
- Refers to the face-to-face interaction between a sales associate and a customer.
- Processes that keep a retailer's ecosystem running smoothly.
- A visual map to lay products out in an arrangement that maximizes the display space.
- The situation that occurs when customers have purchased more of a product than the company estimated.
- The activity of producing paid "announcements" for commercial products/services.
Down
- Action of promoting and selling products and/or services.
- Extra inventory kept on hand in case customers buy more than the estimated amount before the next shipment arrives.
- The behind-the-scenes area in a store where inventory is kept that does not fit on the sales floor.
- Refers to the work involved in presenting products in an attractive way.
- Attention given to something or someone by the media.
- Aimed at specific customers with the goal of the customer taking action to purchase.
- Short-term activities that offer an incentive for a customer to make a purchase.
- the total merchandise that retailers order and have in their possession.
- The number of units within the total inventory that are available to sell.
- A great group of people working towards the achievement of a common goal.
- The process of placing inventory on the sales floor.
- A system of numbers that uniquely identifies items on which it may be difficult to apply a barcode.
26 Clues: The process of placing inventory on the sales floor. • Attention given to something or someone by the media. • Action of promoting and selling products and/or services. • Processes that keep a retailer's ecosystem running smoothly. • A complete listing of all of the merchandise a retailer owns. • ...
Marketing Crossword 2024-01-26
Across
- Matching the competitors pricing
- who takes the franchise
- companies which sell similar or same kind of products
- a place to sell products online
- value of product in customer mind
- Selling price with added margin of profit
- to be paid against goods or service
- One of the P's
- division of market
- a metric used to calculate lost customers in percentage
- a cluster of related business
- an online and offline model
- age,gender
- stock of goods
- a thing having physical dimensions and is tangible
- selling process carried out by bidding
- Unique offering by the products
- advertising based on user's location
- need of product in the market
- reduced price offering
- cost incurred by advertiser for each click
- customer advocates for the product
- high introductory pricing strategy
- cost incurred per item of product
- combination of supermarket and departmental store
- potential customers
- 4 stages of product
- entity who sell products in large quantities
- Modifying a brand's image
- consists of suppliers,distributors, advertisers
- group of market for which the product is useful for
Down
- income earned against cost
- activities carried out to maintain brand position in market
- rate of people who takes action of purchase after encountering the marketing ad
- process of gathering and analyzing data of market
- Added services given by company after sale of product
- A person who promotes the brand socially
- reward points given to customers
- which cannot be seen, touched and stored
- Customer checks the online reviews before purchasing a product
- a mode to promote product
- one who purchases the product
- a market segment with specific demand group of customers
- perceived strength and value of the brand
- Group of products which are closely related
- repeat buying from same brand
- entering a new market
- holding percent of company in the market
- team of people involved in selling of products
- who gives the franchise
50 Clues: age,gender • One of the P's • stock of goods • division of market • potential customers • 4 stages of product • entering a new market • reduced price offering • who takes the franchise • who gives the franchise • a mode to promote product • Modifying a brand's image • income earned against cost • an online and offline model • a cluster of related business • one who purchases the product • ...
July Monthly Priority Readout 2024-07-25
Across
- Set to go live on 8/7, Kelsey is working on ___.
- Maddy is looking to update the web and CS13 conversion tools to match based on ____.
- ____ is working a ticket to have a Punchout-Specific Logo in Global Header.
- Nathan is connecting CS ____ App to the web to create delivery delay messages.
- is training on the Punchout process
- Jack is better understanding customer behavior by tying these types of session to the same user.
- Drew is working the CS13 ___ Info Modal Redesign.
- Mary is ___ invoice testing with Kerry.
- Records will be added to PROD either 7/27 or 8/3 for Michael's project.
- Ryan R is finalizing AC for grooming the week of 8/5 for this redesign.
- Anushree is improving the CS13 Procedure Search on UlineNet by scraping procedure data and building a new search in _____.
- Sue is reviewing analysis and recommendations for ____
- Matt is working through backlog of GA4 tickets and reports to ______ over to new data set.
- Joe is building a checkout _____ query in LUW.
- Jackson is developing a map that shows ____ radii for sales branches.
Down
- Danielle is presenting recommendations to leadership for _____.
- Sam is researching these kinds of images for search results.
- Daniel H is preparing for the MX Super ___ Sale.
- ____ requested larger images on PDP which Kevin is making a reality.
- The Customer Comments team is adding this person.
- ___ is training Jared on Punchout.
- Katrina is testing user stories in Features for this Wizard.
- Robin is ___ Pricing Request Stories.
- Jim is wrapping up SOU. He'll write a memo to Liz and share ____ for next year.
- Josie is building a dashboard for Customer Service that shows how often each of the CS-13 ____ pages on Ulinenet are used.
- Zack's Sales.Uline ticket will be similar to this page on Uline.Com
- Students at ____ will be working with a customer comment data set Ally is putting together.
- Jason is completing AC for ticket 680535 which will add a ___ link or our Ariba customers.
28 Clues: ___ is training Jared on Punchout. • is training on the Punchout process • Robin is ___ Pricing Request Stories. • Mary is ___ invoice testing with Kerry. • Joe is building a checkout _____ query in LUW. • Daniel H is preparing for the MX Super ___ Sale. • Set to go live on 8/7, Kelsey is working on ___. • The Customer Comments team is adding this person. • ...
Customer Care Things to Know 2012-03-06
Across
- Must be created by the resolution department to return an international order
- I can be purchased and redeemed in a store in Canada. However, I cannot be purchased or redeemed online in Canada.
- I’m found in OMS and can be used to determine why an order was cancelled.
- I appear on a customer’s account after an order attempt.
- Offered to a customer when a return is made without a receipt.
- I am to a customer to return an item free of charge.
- Promotion that gives a customer 5% for all purchases.
- I am an order where an item(s) was not shipped and the customer was charged.
- Used to send Cancellation Request to GSI (three words)
- I give a customer a credit for merchandise purchased at full price that goes on sale within 7 days.
- I am needed to receive a full refund back onto the original form of payment.
- I show you order status – used specifically for cancellation requests.
- Offered to a customer if their coupon was not applied to an order.
- We ship all orders placed @ www.thechildrensplace.ca
- I’m an order where an item(s) was not shipped and the customer was not charged.
Down
- I can help you answer a customer’s question and guide you through a call.
- I am the company that sends The Children’s Place merchandise to Turkey.
- Also may be offered to a customer if their coupon was not applied to an order.
- Customers call me if they have a question concerning the purchase of an eGift Card.
- Aside from the website, I can be used to search a store by postal code.
- When I am selected in Astute, I will transfer the case to the Loss Prevention department.
- I allow you to search for merchandise in stores and online.
- I am selected when offering the customer a discount for use online.
- I am selected for store complaints when the customer does not ask for a return call by the DM.
- Policy that allows a customer to return defective merchandise.
- Store transaction that results in two charges being placed on a customer's account.
- Only in store payment type that offers cash back, aside from cash.
- I am needed to redeem a gift card online @ www.childrensplace.com.
- Store transaction that is deleted by a cashier; however the transaction can be viewed on the customer’s account for 3-5 additional business days.
- I am the system that can be used to research fraudulent order complaints.
30 Clues: I am to a customer to return an item free of charge. • We ship all orders placed @ www.thechildrensplace.ca • Promotion that gives a customer 5% for all purchases. • Used to send Cancellation Request to GSI (three words) • I appear on a customer’s account after an order attempt. • I allow you to search for merchandise in stores and online. • ...
. 2025-10-16
Across
- This is the type of ka$h that will last 365 days on the customer account
- This is used to document customer feedback specific to an area of the business or our partners. Concerns help to identify trending issues and should not be used to request action.
- this is the action we need to take if customer have more than one account in CliC
- Activity you need to create if a part is missing from the original item and vendor can supply replacement
- this is where we document changes we make to orders, promises we make to the customers and any business communications we want the next agent to see.
- With this label customer can return any item on any ups/usps location to get it back to our warehouse or to the vendor
- This is where we can place comments for the account, like permanents memos or important reminders.
Down
- This type of correspondence shows all installments (both paid and unpaid) on a specific FlexPay order.
- This action is used to reimburse customers for a price difference within 30 days of the purchase date.
- Order is in shipping process and can't be cancelled.
- Order is on extended delivery and will take up to 18 days to be fulfilled
- Service offered to HSN customers that allows them to receive some of theirfavorite products without requiring them to re-order.
12 Clues: Order is in shipping process and can't be cancelled. • This is the type of ka$h that will last 365 days on the customer account • Order is on extended delivery and will take up to 18 days to be fulfilled • this is the action we need to take if customer have more than one account in CliC • ...
Entreprenuership 2021-07-19
Across
- one who purchases a product or service.
- something produced or manufactured to be sold; a good.
- the act of being an entrepreneur and creating a business.
- a business containing fewer than 500 employees
- work done for pay that benefits someone else.
Down
- Someone who provides money or resources for a business, with the expectation of financial return or other gain.
- Money that is made/lost in a business after all costs and expenses are paid.
- Supply in the market is incomplete without this
- Placing a number value/worth on a product.
9 Clues: one who purchases a product or service. • Placing a number value/worth on a product. • work done for pay that benefits someone else. • a business containing fewer than 500 employees • Supply in the market is incomplete without this • something produced or manufactured to be sold; a good. • the act of being an entrepreneur and creating a business. • ...
Trends Crosswords 2014-09-10
Across
- Singtel’s launched the “Weplay” mobile ______ platform for Android users
- BT used its _____-to-door channel to sell bundled IPTV and STB
- SingTel’s “Data Bundled Youth” plan gives ________ free unlimited SMS/MMS, unlimited campus calls and 2GB of free local data
- Roger’s “Share _________” plan allows users to share data with friends across up to 9 devices
- Sprint ______ service includes: Young Driver Intelligence: collection and transmission of driver trip information (e.g., parents could be alerted if child exceeds speed limit), Technology Assisted Driving: suite of sensors and computer-assisted steering and braking to avoid collisions, Environment Management: remote monitoring of car temperature (e.g., cool down car before entering)
- Retailers are using ___ technology to allow customers to purchase products off the shelf and walk out, without interacting with a staff member
- Smart Home offerings cover three main areas: Home ______, Smart Energy and Home Automation
- AT&T has made a large investment in Gamedesk which develops interactive _______ technologies that embed academic content and assessment
- Verizon’s “65 Plus” plan for customers 65+ years old offers lower amount of minutes for a reduced price; Verizon is targeting ___________
- Apple recently launched its ______
- Verizon uses ______ to publish TV commercials, sponsorship content, interviews with celebrities and product demos
- United Internet has built an ad network of leading ______ with large audiences
- AT&T gives its agents the ability to know when a customer has stopped making progress towards completing a transaction and allows them to instantly _____ with the customer
- Orange’s “____ Voyage” users benefit from 15-60 minutes, 10 SMS, and 2 MBs while roaming in different zones
Down
- Ooredoo has partnered with MoneyGram to allow customers to send ______ internationally directly from their mobile device
- Turkcell, in collaboration with VISA Europe and Yapi Kredi bank, launched mobile _____ service Cep-T Cüzdan
- Movistar’s “battle of the tweets” campaign used large screens in stadiums to show real time tweets of ______ fans during live games
- Virgin Media’s “Big Bundles” combines mobile plans, digital _________, fixed voice and BB
- Econet’s “Unlimited __________” bundle allows subscribers to use WhatsApp as often as they want for a fixed daily, weekly or monthly price
- Operators are using ________ or market leaders to deliver messages and help them build their brand’s reputation
- Bouygues Telecom launched b.duo allowing customers to have two _______ on a single SIM card; service costs 2 euros per month; customer receives a single bill
- Verizon imports information retrieved from social media channels, such as their Facebook page, and links it their existing ___ system
- Customers buy _______ from Airtel at full price and receive discount on prepaid or postpaid subscription for a two-year period
- Telus has streamlined its ______ store allowing users to select phone, term, plan and accessories all in the same page allowing users to easily checkout and ship items
- Zain successfully completed the first _____ mobile call test for Kuwait in June 2014
- Operators are establishing physical and ______ channels integration to provide a seamless experience to customers
- Best Buy’s “Geek Squad” provides services in-store, in-home, online, as well as 24-hour phone and emergency on-site ______
- AT&T’s “U-verse” ____ service for residential segments provides customers with regular fixed phone line features at reduced prices
- Zain KSA partnered with ____.com to allow its customers to subscribe to all Zain packages and buy devices directly on the website
- Vodafone ____ provides, aggregates and recommends the best daily deals from group deals providers
30 Clues: Apple recently launched its ______ • BT used its _____-to-door channel to sell bundled IPTV and STB • Singtel’s launched the “Weplay” mobile ______ platform for Android users • United Internet has built an ad network of leading ______ with large audiences • Zain successfully completed the first _____ mobile call test for Kuwait in June 2014 • ...
DoubleTree by Hilton Crossword 2025-03-16
Across
- - Hilton's loyalty program (12 letters)
- - The 'L' in Hilton's leadership philosophy (10 letters)
- - A term referring to Hilton's service model of warmth and respect (5 letters)
- - DoubleTree's signature treat given to guests (6 letters)
- - How many fire assembly points do we have? (3 letters)
Down
- - What is Hilton’s famous program that rewards loyal guests? (12 letters)
- - A model for customer service at Hilton, 'Make it ___' (4 letters)
- - A term used for active attack or suspicious items at Hilton (3 letters)
- - Where can the list of first aiders be found? (9 letters)
- - Who was the owner of Hilton? (7 letters)
10 Clues: - Hilton's loyalty program (12 letters) • - Who was the owner of Hilton? (7 letters) • - How many fire assembly points do we have? (3 letters) • - The 'L' in Hilton's leadership philosophy (10 letters) • - Where can the list of first aiders be found? (9 letters) • - DoubleTree's signature treat given to guests (6 letters) • ...
Alpine General 2020 2020-05-16
Across
- Type of stone to help de-bur your skis edges
- Lining up your class informally
- A progression also known as a "Chicken out Turn" and can help nervous students
- Type of muscle contraction
- turns, A terrain-based learning feature
- A freestyle terrain feature
- Protects you from the sun
- , A teaching style
Down
- A lesson essential
- An exercise or turn type used primarily for early edge in a short turn
- Avalanche that breaks away from the snowpack
- Skill
- A type of ski performaance
- Body type - not thin
- A key area a child can development in
- contact, Important body language during good customer service
16 Clues: Skill • A lesson essential • , A teaching style • Body type - not thin • Protects you from the sun • A type of ski performaance • Type of muscle contraction • A freestyle terrain feature • Lining up your class informally • A key area a child can development in • turns, A terrain-based learning feature • Avalanche that breaks away from the snowpack • ...
Marketing 2015-10-02
Across
- Social cultural factors that affect international business
- Pricing,promoting selling and distributing
- changing a product to meet different consumer and cultural needs
- Combination of decisions makes in order to best reach its target market
- Global Marketing strategies
- What is the name of the person that purchase products
- Former in 1995
Down
- tech. factors that affect international trade
- Economic factors that affect International business
- The process of selling products to more than one country
- Established in 1992
- Setting prices to compete with the prices of local products
- Not exporting
- North American Free Trade Agreement
- intangible
- tangible
16 Clues: tangible • intangible • Not exporting • Former in 1995 • Established in 1992 • Global Marketing strategies • North American Free Trade Agreement • Pricing,promoting selling and distributing • tech. factors that affect international trade • Economic factors that affect International business • What is the name of the person that purchase products • ...
tesco crossword 2013-03-25
Across
- Using your mobile phone abroad
- Dave, our new Senior Operations Manager
- Our management development programme
- We love FIS was one of the entries in last year's contest
- Our new Compass knowledge base replaced Your .........
- Ketan ........, Head of Customer Service Telecoms
- The L in ALIVE
Down
- You spend time here when you join the company
- We're based here in Bury, ...... Lane
- the RUS upgrade system
- Best Team at this year's Oscars
- Weekly useful advice from the Social Media team
- Oscars host Craig
- Our overall score in this last year was 82
- Here to keep our values alive
- Our goal in Pulse
16 Clues: The L in ALIVE • Oscars host Craig • Our goal in Pulse • the RUS upgrade system • Here to keep our values alive • Using your mobile phone abroad • Best Team at this year's Oscars • Our management development programme • We're based here in Bury, ...... Lane • Dave, our new Senior Operations Manager • Our overall score in this last year was 82 • ...
Celebrate excellent service 2021-09-30
Across
- work jointly on an activity or project
- Throughout the world
- feeling of approval or gratitude
- science or knowledge put to practical use
- of the highest quality
- to bear or hold up, serve as a foundation
- An act of helping or working for someone
- the way a thing turns out, consequence
- ability to understand feelings of others
Down
- an enjoyable or festive event
- having natural skill or ability
- the identification of something or someone
- means of sending or receiving information
- person highly skilled in a specific field
- time unit equal to seven days
- someone who buys goods or services
16 Clues: Throughout the world • of the highest quality • an enjoyable or festive event • time unit equal to seven days • having natural skill or ability • feeling of approval or gratitude • someone who buys goods or services • work jointly on an activity or project • the way a thing turns out, consequence • An act of helping or working for someone • ...
BUSINESS COMMUNICATION SKILLS 2021-11-21
Across
- or meeting BUDGETS
- not DICTATE your term
- and use your POWER base.
- on a problem with SOMEONE important to you
- the PRICE and terms at which you buy or sell.
- what you want through effective NEGOTIATION.
- DEALS with an important customer.
- your CONFIDENCE visibly
- bring nagging dissatisfaction and AGGRAVATION into your business when weak agreement always break down
Down
- any hidden LEVERAGE
- of negotiation skills.
- strategy
- strength of your agreements and RELATIONSHIP can make the difference between success and failure.
- or avoiding a service impasse
- entrepreneur don’t take NO for an answer.
- agreement help you reach and EXCEED your own objective.
16 Clues: strategy • or meeting BUDGETS • any hidden LEVERAGE • not DICTATE your term • of negotiation skills. • your CONFIDENCE visibly • and use your POWER base. • or avoiding a service impasse • DEALS with an important customer. • entrepreneur don’t take NO for an answer. • on a problem with SOMEONE important to you • what you want through effective NEGOTIATION. • ...
Talking about jobs 2022-08-17
Across
- this person determines guilt or innocence
- This person assist detectives on crime scenes
- This person can design, do research, work in the production department of a specific place
- This person takes calls and messages
- This person flies planes
- This person collects money
- This person sell goods/items
- this person plans and directs employees
Down
- this person report suspicious activity to a supervisor or the police
- this person provides customer service on a plane
- this person assist doctors administrating medications
- This person works with electric equipment
- This person cures people
- This person works with students
- This person plays one or more instruments
- draft legal documents
16 Clues: draft legal documents • This person cures people • This person flies planes • This person collects money • This person sell goods/items • This person works with students • This person takes calls and messages • this person plans and directs employees • this person determines guilt or innocence • This person works with electric equipment • ...
Market model 2020-05-28
Across
- considers the systems wich are used to deliver a service and the people who provide the service
- focuses on the product and sales
- who enter in contact with customers they can have an effect positive or negative on customer satisfaction
- have to be what the customers want, and it needs to work well and be different from competitors product
- focuses on establishing a long-term relationship with customers
Down
- is the way a company provides customers with information aboout itself and its products
- refers to the layout and refers to where the service is being delivered
- must reach the right place at the right time and in right quantity
- must be calculated to provide a profit
9 Clues: focuses on the product and sales • must be calculated to provide a profit • focuses on establishing a long-term relationship with customers • must reach the right place at the right time and in right quantity • refers to the layout and refers to where the service is being delivered • ...
Customer Care 2017-07-13
Across
- What I should do if an order is not normal
- A way to see a location of a package
- Another tool of documentation
- I can check here to see if an item is New Only
- There is an issue with the address for an order
- A mail order customer will need one of these
- I am sent to retrieve a customer item
- I use this tool to break down a package
- A book that can be read on a tablet
Down
- Sending a replacement item
- Adoption grade preference is seen when ordering
- A database of information
- When an item is not in stock
- It's four weeks out and the class is not listed
- Call Center Director
- Inactive school listing
16 Clues: Call Center Director • Inactive school listing • A database of information • Sending a replacement item • When an item is not in stock • Another tool of documentation • A book that can be read on a tablet • A way to see a location of a package • I am sent to retrieve a customer item • I use this tool to break down a package • What I should do if an order is not normal • ...
Marketing Crossword (Ulises) 2019-08-23
8 Clues: Where?. • The four P's. • What the customer pays. • Who the product is for. • Advertising or bonuses for customers. • What is needed to have a functioning business. • idea or philosophy that makes a business work. • What service or item a company is offering or selling.
Premise 2019-04-17
Across
- How many Water Meter Operations Area yards are there in Phoenix Water?
- Who sequences (adds area and route) the Water Premise Service Point?
- In what month do the new sewer rates go into effect?
- Who can offer an Administrative Hearing Review?
- What type of case do we issue so the Quality Team can monitor the investigation of a Type User Verification?
- What type of FA should we issue if a customer is questioning the "Type User" of the Premise?
Down
- In the Water Dept. what does IRS stand for?
- Who completes the "Type User Change"?
- What does NMO stand for?
- After new rates go into effect, How long does the customer have to appeal their fees?
10 Clues: What does NMO stand for? • Who completes the "Type User Change"? • In the Water Dept. what does IRS stand for? • Who can offer an Administrative Hearing Review? • In what month do the new sewer rates go into effect? • Who sequences (adds area and route) the Water Premise Service Point? • How many Water Meter Operations Area yards are there in Phoenix Water? • ...
Legislation in Food and Drink 2013-04-11
Across
- A licensing objective the licence holder must promote
- The minimum age a person can drink alcohol
- Current legislation protects this group of people
- Under the Price Marking (Food and Drink) Legislation this should be displayed at the entrance
- An additional charge that must be shown on a menu under the price marking legislation
- A legal consequence to an employer if an employee does not use the correct measures to pour beverages
Down
- This person would be refused another drink
- The legislation which prevents an employee giving out personal information about a customer
- In millilitres, the legal single measure for whisky
- This person could be fined if a customer is found to be smoking in the bar
10 Clues: This person would be refused another drink • The minimum age a person can drink alcohol • Current legislation protects this group of people • In millilitres, the legal single measure for whisky • A licensing objective the licence holder must promote • This person could be fined if a customer is found to be smoking in the bar • ...
Unit 5 Vocab 2022-11-07
Across
- a person or animal in whom a particular soul is believed to have been reborn
- obtain (goods or a service) from an outside or foreign supplier, especially in place of an internal source
- divides Hindus into four main categories
- an office set up to handle a large volume of phone calls, especially for taking orders and providing customer service
- the crime of killing a child within a year of birth.
Down
- the ability to understand and share the feelings of another
- a store or small settlement established for trading, typically in a remote place
- an Indian religion or dharma, a religious and universal order or way of life by which followers abide.
- a member of the lowest-caste Hindu group or a person outside the caste system
- compulsory recruitment for military service
10 Clues: divides Hindus into four main categories • compulsory recruitment for military service • the crime of killing a child within a year of birth. • the ability to understand and share the feelings of another • a person or animal in whom a particular soul is believed to have been reborn • a member of the lowest-caste Hindu group or a person outside the caste system • ...
Tourism in Marketing - Crossword puzzle 2023-02-06
Across
- The act of promoting a tourism destination or service to potential customers.
- A face-to-face interaction between a salesperson and a customer.
- The act of bringing a product or service to the attention of customers through the media.
- One of the ways to segment a market based on the customer's lifestyle.
- The act of keeping a product or service in the minds of customers and stimulating their demand for it.
- The success of marketing efforts can be measured through this metric.
Down
- The process of grouping customers together based on similarities in their needs and wants.
- One of the four essential elements of the traditional marketing mix.
- The field that encompasses much more than just advertising and promotion.
- One of the ways to segment a market based on the customer's age.
10 Clues: A face-to-face interaction between a salesperson and a customer. • One of the ways to segment a market based on the customer's age. • One of the four essential elements of the traditional marketing mix. • The success of marketing efforts can be measured through this metric. • One of the ways to segment a market based on the customer's lifestyle. • ...
Marketing 2015-10-02
Across
- Social cultural factors that affect international business
- Pricing,promoting selling and distributing
- changing a product to meet different consumer and cultural needs
- Combination of decisions makes in order to best reach its target market
- Global Marketing strategies
- What is the name of the person that purchase products
- Former in 1995
Down
- tech. factors that affect international trade
- Economic factors that affect International business
- The process of selling products to more than one country
- Established in 1992
- Setting prices to compete with the prices of local products
- Not exporting
- North American Free Trade Agreement
- intangible
- tangible
16 Clues: tangible • intangible • Not exporting • Former in 1995 • Established in 1992 • Global Marketing strategies • North American Free Trade Agreement • Pricing,promoting selling and distributing • tech. factors that affect international trade • Economic factors that affect International business • What is the name of the person that purchase products • ...
Privacy Puzzle 2017-05-25
Across
- Gramm-Leach Bliley Act
- Health Insurance Portability and Accountability Act
- An implemented system of principles, procedures, and protocol within an organization
- Business Unit Risk Management Committee
- Where team members can find TSYS Global Privacy Policy
- a rule or directive made and maintained by an authority
- Leading credit card and payments processor
- Safeguards for individuals relating to personal data stored on a computer
Down
- TSYS #1 top risk
- Personally Identifiable Information
- Fulfilling official requirements
- he act of stopping something or ensuring something does not happen.
- Relating to a particular person
- Customer of a professional service provider
- Possibility of something bad happening
- Global Data Protection Regulation
16 Clues: TSYS #1 top risk • Gramm-Leach Bliley Act • Relating to a particular person • Fulfilling official requirements • Global Data Protection Regulation • Personally Identifiable Information • Possibility of something bad happening • Business Unit Risk Management Committee • Leading credit card and payments processor • Customer of a professional service provider • ...
Listening Crossword puzzle 2025-09-30
Across
- attention fully focused on the speaker.
- listening understanding their feeling or emotion.
- ahead worrying about something later on.
- to learn, follow directions, and group work.
- listening analyzing what's being said.
- professionalism and interest.
- listening for entertainment/enjoyment.
- ears receive sound.
- being on your phone while the teacher is trying to explain something
Down
- the way you talk to a friend
- understanding, building trust and empathy.
- brain process to understand the message.
- ding what your told and customer service.
- bias emotions or reaction
- listening giving full attention to your teacher.
- of interest not interesting very bored,don't care.
16 Clues: ears receive sound. • the way you talk to a friend • professionalism and interest. • bias emotions or reaction • brain process to understand the message. • listening analyzing what's being said. • listening for entertainment/enjoyment. • ahead worrying about something later on. • ding what your told and customer service. • understanding, building trust and empathy. • ...
Marketing 2015-10-02
Across
- Social cultural factors that affect international business
- Pricing,promoting selling and distributing
- changing a product to meet different consumer and cultural needs
- Combination of decisions makes in order to best reach its target market
- Global Marketing strategies
- What is the name of the person that purchase products
- Former in 1995
Down
- tech. factors that affect international trade
- Economic factors that affect International business
- The process of selling products to more than one country
- Established in 1992
- Setting prices to compete with the prices of local products
- Not exporting
- North American Free Trade Agreement
- intangible
- tangible
16 Clues: tangible • intangible • Not exporting • Former in 1995 • Established in 1992 • Global Marketing strategies • North American Free Trade Agreement • Pricing,promoting selling and distributing • tech. factors that affect international trade • Economic factors that affect International business • What is the name of the person that purchase products • ...
This is a Crossword 2022-04-16
Across
- gets the job done no matter what and has great customer service
- secret agent, handsome
- the Squirrel who works for the bad guys/ Russian exchange student/ is sad
- son of Chadwin
- the lumberjack who gave Smokey the bear knuckles
- superior species with flying whales
- the good twin
- timetraveler who works with Abby
Down
- amazing plumber, murder weapon: wrench
- stole Santa's sack
- raised by pirates, becomes professional basketball player
- nuked Moscow by accident
- The Finest Legs in all the Land
- the evil twin
- the wizard who lives in the basement
- escaped from Area 51, loves beer and donuts, and great father
16 Clues: the evil twin • the good twin • son of Chadwin • stole Santa's sack • secret agent, handsome • nuked Moscow by accident • The Finest Legs in all the Land • timetraveler who works with Abby • superior species with flying whales • the wizard who lives in the basement • amazing plumber, murder weapon: wrench • the lumberjack who gave Smokey the bear knuckles • ...
Mobile Phone Plans 2019-04-15
Across
- look through text carefully in order to find a specific item
- examined the similarities and differences
- a study or investigation in order to establish facts
- small booklets or leaflet containing information
- customer
- to be allowed
- a large unit of computer information(GB)
- people who are paying for service
- think carefully about
Down
- producing advertisements for commercial products
- international network providing email, and information between computers across the world
- no limit to the number of calls, items, etc
- companies who provide the communication connection
- length of time
- facts and statistics collected together
- a detailed idea or proposal to do something
16 Clues: customer • to be allowed • length of time • think carefully about • people who are paying for service • facts and statistics collected together • a large unit of computer information(GB) • examined the similarities and differences • no limit to the number of calls, items, etc • a detailed idea or proposal to do something • producing advertisements for commercial products • ...
Parkdale Puzzles! 2024-06-14
Across
- When setting\unsetting the VAULT alarm, how many prompts are there?
- Key & Combination callbacks must be conducted how often?
- This overdraft service may pay, for a fee, overdraft transactions at our discretion based on your account history, the deposits you make and the transaction amount
- customers with questions regarding legal holds must call this department
- All required disclosures must always be provided to customers at account opening, _____________ the customer signs the signature card
- These codes are key elements to knowing our business customers and are key drivers in determining AML / Know Your Customer (KYC) requirements / regulatory reporting
- "I want to talk to Jamie Dimon!"
- The maximum amount of time an item can remain in Lost & Found
- you can increase your chances of getting approved for Chase Freedom Rise by having an available balance of at least $250 in any Chase checking or savings account, or a combined balance of $250 across those accounts
- Weekly maintenance should be performed on this in order to prevent jams
- Great mobile app feature for a client who has identity theft
Down
- The lock on your coin vault is considered what type of lock?
- How do you report Cash Recycler issues?
- This should be checked daily for work returns or branch controls issues
- Color of current Emergency Wallet Card
- Customer must have a Chase account that has been open at least one year in order to redeem
- Parkdale Branch Passcode
- If Dual Control is broken during an audit, you must immediately do what?
18 Clues: Parkdale Branch Passcode • "I want to talk to Jamie Dimon!" • Color of current Emergency Wallet Card • How do you report Cash Recycler issues? • Key & Combination callbacks must be conducted how often? • The lock on your coin vault is considered what type of lock? • Great mobile app feature for a client who has identity theft • ...
Phone Features 2021-04-26
Across
- Allows you to connect multiple parties by adding another caller to an existing two party conversation.
- Allows customers to store up to 30 phone numbers for quick, 2-digit dialing.
- This feature has 4 different options; the customer can select to call per minute, have unlimited calling, add a block to prevent this feature from being used, or have this feature be billed by a 3rd party provider.
- Feature that allows those calling the customer to leave a message of why they called.
- An option to access the phone number info of the most recently received call.
- Feature that is available at no extra cost with voicemail and allows customers to have their voicemail messages sent to an email address.
- Feature that allows a customer to send calls from their home phone to another phone number.
- Once activated, this will call the same phone number over and over until someone on the other end answers the phone.
- With the proper equipment, this feature allows a customer to identify who is calling them when they hear beep of another incoming call while speaking on the same phone line with someone else.
Down
- Allows a customer to program up to 10 phone numbers to have a different incoming sound or tone when receiving a call from one of the programmed numbers.
- One of our most popular phone features; it displays the callers incoming name and phone number on the customers' compatible equipment.
- Feature that allows customers to trace harassing phone calls once the call is ended, so the info can be held by the phone company and sent to law enforcement when requested.
- When added, this feature allows customers to program up to 10 telephone numbers to be blocked from ringing through to their home phone.
- When activated, this feature will block callers who have blocked their caller ID info.
- Offers customers the ability to silence incoming calls from ringing to their home phone when the feature has been turned on.
- This phone feature is part of the Midco service and can't be turned on/off but alerts customers of potential spam calls.
16 Clues: Allows customers to store up to 30 phone numbers for quick, 2-digit dialing. • An option to access the phone number info of the most recently received call. • Feature that allows those calling the customer to leave a message of why they called. • When activated, this feature will block callers who have blocked their caller ID info. • ...
Sharing economy 2024-03-18
8 Clues: give as a gift • someone traveling • the opposite of give • share part of his house • tests that we do personally • Welcoming someone in your house • a bed and lunch in exchange for agricultural work • a direct exchange between the customer and the service provider
Velocity & Multi-Unit 2023-05-19
Across
- Out of ___ Leads
- number of ____ - can help push multi-unit
- DFS staus - Get to Josue to see issues with account
- DFS status when customer has DFS options but no open account
- ___ rate - percentage of dispositioned leads
- semi-formal set of questions to ask customer
- ___ Quotes - Shows customer value of Snp, Services, DFS, Volume, etc.
- LinkedIn Sales
- Easiest Existing payment method that can easily be pitched up to DFS
Down
- needs EIN to see available options
- can't do this until LinkedIn Lead gives consent
- best way to increase budget
- goal for subs per week
- Shows options for a possible lease
- second best lead rating
- how many days before receiving an email about leads being moved
- best type of lead rating
- person who posted the yammer sub contest yesterday
- this week we had to ____ Dell
- ____ cycle - frequency of customer purchases
- DFS Status when customer has no DFS options
- can't spell sarah without ___
22 Clues: LinkedIn Sales • Out of ___ Leads • goal for subs per week • second best lead rating • best type of lead rating • best way to increase budget • this week we had to ____ Dell • can't spell sarah without ___ • needs EIN to see available options • Shows options for a possible lease • number of ____ - can help push multi-unit • DFS Status when customer has no DFS options • ...
Banker Customer Relationships 2020-12-24
Across
- In the case of investment or wealth banking, when a customer invests in securities, the bank acts as an ____.
- ____ is an example of Bankers’ Special Relationship with the customer.
- In case of savings/fixed deposit /current account (with credit balance) with a bank, the relationship is of____.
- Collection of cheques, dividends, bills or promissory notes leads to ____ relationship.
- The customer can pledge assets as collateral with the bank in lieu of the loan leading to a ____ relationship.
Down
- When a customer uses the safe deposit facility of a bank, the relationship becomes that of a ____ between the customer and the bank.
- ____ is a contract for delivering goods by one party to another to be held in trust for a specific period.
- When a customer opens an account in a bank, the banker must not give ____ about the customer's account to others.
- If the customer deposits securities or valuables with the banker for safe custody, banker becomes a ____of his customer and the customer is the beneficiary.
- In case of loan/advance accounts, bank is the creditor, and the customer is the debtor because the customer ____ money to the banker.
- A trustee holds property for the beneficiary, and the profit earned from this property belongs to the____.
- If a customer of a bank defaults in making tax payments, then the credit balance in his account may be ____ by the Income-Tax authorities to recover the tax due.
- Making regular payments such as insurance premiums, utility bills, etc is an ____ relationship.
- The customer can give authority to another person to operate his account on his behalf, creating a ____ relationship between the banker and the customer.
- A ____ order is an attachment order issued by a court.
15 Clues: A ____ order is an attachment order issued by a court. • ____ is an example of Bankers’ Special Relationship with the customer. • Collection of cheques, dividends, bills or promissory notes leads to ____ relationship. • Making regular payments such as insurance premiums, utility bills, etc is an ____ relationship. • ...
BANK – CUSTOMER RELATIONSHIPS 2019-11-04
Across
- A ____ order is an attachment order issued by a court.
- If the customer deposits securities or valuables with the banker for safe custody, banker becomes a ____of his customer and the customer is the beneficiary.
- ____ is a contract for delivering goods by one party to another to be held in trust for a specific period.
- In the case of investment or wealth banking, when a customer invests in securities, the bank acts as an ____.
- ____ is an example of Bankers’ Special Relationship with the customer.
- The customer can pledge assets as collateral with the bank in lieu of the loan leading to a ____ relationship.
- Making regular payments such as insurance premiums, utility bills, etc is an ____ relationship.
- When a customer uses the safe deposit facility of a bank, the relationship becomes that of a ____ between the customer and the bank.
Down
- When a customer opens an account in a bank, the banker must not give ____ about the customer's account to others.
- If a customer of a bank defaults in making tax payments, then the credit balance in his account may be ____ by the Income-Tax authorities to recover the tax due.
- The customer can give authority to another person to operate his account on his behalf, creating a ____ relationship between the banker and the customer.
- In case of savings/fixed deposit /current account (with credit balance) with a bank, the relationship is of____.
- A trustee holds property for the beneficiary, and the profit earned from this property belongs to the____.
- In case of loan/advance accounts, bank is the creditor, and the customer is the debtor because the customer ____ money to the banker.
14 Clues: A ____ order is an attachment order issued by a court. • ____ is an example of Bankers’ Special Relationship with the customer. • Making regular payments such as insurance premiums, utility bills, etc is an ____ relationship. • ____ is a contract for delivering goods by one party to another to be held in trust for a specific period. • ...
GCSE Business Level 3 Key term Revision 2021-04-13
Across
- Buying or selling using an electronic system such as the internet
- The changing of inputs into sellable goods and services
- An approach where everyone is focused on preventing errors at each stage of production (Abbreviated)
- Buying or selling through wireless handheld devices such as smartphones
- A form of production where the product is supplied to meet the exact specifications of the customer
- Gathering and examining data to provide information to be used for decision-making
- The movement of goods, services information and money
Down
- Selecting suppliers and negotiating the contract
- When an item moves continuously from one stage of the process to another
- Items are held in advance to plan for future events (Abbreviated)
- Items are ordered in time to be used (Abbreviated)
- The buildings used by a business
- As the number of items purchased increases, the cost per item falls (include hyphens)
- When a customer returns to a business repeatedly because they prefer the service over rivals
- An approach that aims to minimise waste
- Markets The combination of customers from across the world
16 Clues: The buildings used by a business • An approach that aims to minimise waste • Selecting suppliers and negotiating the contract • Items are ordered in time to be used (Abbreviated) • The movement of goods, services information and money • The changing of inputs into sellable goods and services • Markets The combination of customers from across the world • ...
The Psychology of customer flow 2020-02-10
Across
- room is a cloud-based service for websites or mobile commerce solutions to control traffic surges
- Too much waiting time will make customers.
- Transaction is in process at this phase.
- Select the next customers to be served using fair rules
Down
- Set the stage for all future exchanges, this can come by phone, by email or in person.
- The end of the transaction at this phase.
- Procedure used by all service organization for handling customers so to have a large impact on the quality of service they perceived they have received.
- A management systems convince customers to believe that you value their time. Customers are extremely quick to make complaints, especially when it revolves around customer service and waiting
8 Clues: Transaction is in process at this phase. • The end of the transaction at this phase. • Too much waiting time will make customers. • Select the next customers to be served using fair rules • Set the stage for all future exchanges, this can come by phone, by email or in person. • ...
cowboy tradesman 2022-03-24
20 Clues: wise • advice • demand • jargon • invest • builder • customer • contract • valuable • quotation • tradesman • personnel • encounter • experience • trustworthy • referrences • insufficient • business-card • word-of-mouth • resposibility
VIP welcoming Australians guests 2019-11-13
6 Clues: what they like visiting ? • what kind of atmosphere must we create ? • which language is used to speak with them ? • what is the Australian traditional product ? • how does the receptionist welcome the guest ? • when the customer arrives what can we offer him as service ?
The Sunny Side of Service 2022-08-03
Across
- Someone who pays for goods or services
- The second step in HEARD
- Go the extra ____
- The fifth step in HEARD
- Be ____ in reaching out to customers
- ____ impressions are important.
- Existing customers may give you ____ if they enjoy your product
- Be ____ to all customers
- Being a good ___ is an important aspect of communicating with customers
Down
- Be ____ when you listen to customers
- ____ a feeling that a customer has
- Keep a ___ in your voice
- The fourth step in HEARD
- The first step in HEARD
- always try your ___ to solve a customer problem
- respond to customers in a ___ manner
- Customer ___ is very important
- The third step in HEARD
- Go ____ and beyond
- Put yourself in the customer's ____
20 Clues: Go the extra ____ • Go ____ and beyond • The first step in HEARD • The fifth step in HEARD • The third step in HEARD • Keep a ___ in your voice • The fourth step in HEARD • The second step in HEARD • Be ____ to all customers • Customer ___ is very important • ____ impressions are important. • ____ a feeling that a customer has • Put yourself in the customer's ____ • ...
The Sunny Side of Service 2022-08-03
Across
- Put yourself in the customer's ____
- Be ____ in reaching out to customers
- Respond to customers in a ___ manner
- The fourth step in HEARD
- Customer ___ is very important
- Existing customers may give you ____ if they enjoy your product
- Being a good ___ is an important aspect of communicating with customers
- A feeling that a customer has
Down
- Someone who pays for goods or services
- The fifth step in HEARD
- Go ____ and beyond
- Be ____ when you listen to customers
- The third step in HEARD
- Be ____ to all customers
- ____ impressions are important.
- Always try your ___ to solve a customer problem
- Keep a ___ in your voice
- The second step in HEARD
- Go the extra ____
- The first step in HEARD
20 Clues: Go the extra ____ • Go ____ and beyond • The fifth step in HEARD • The third step in HEARD • The first step in HEARD • Be ____ to all customers • The fourth step in HEARD • Keep a ___ in your voice • The second step in HEARD • A feeling that a customer has • Customer ___ is very important • ____ impressions are important. • Put yourself in the customer's ____ • ...
The Sunny Side of Service 2022-08-03
Across
- The third step in HEARD
- The first step in HEARD
- The second step in HEARD
- Customer ___ is very important
- Be ____ when you listen to customers
- Be ____ to all customers
- Go the extra ____
Down
- A feeling that a customer has
- The fifth step in HEARD
- Be ____ in reaching out to customers
- Put yourself in the customer's ____
- ____ impressions are important.
- The fourth step in HEARD
- Being a good ___ is an important aspect of communicating with customers
- Always try your ___ to solve a customer problem
- Existing customers may give you ____ if they enjoy your product
- Go ____ and beyond
- Someone who pays for goods or services
- Respond to customers in a ___ manner
- Keep a ___ in your voice
20 Clues: Go the extra ____ • Go ____ and beyond • The fifth step in HEARD • The third step in HEARD • The first step in HEARD • The fourth step in HEARD • The second step in HEARD • Keep a ___ in your voice • Be ____ to all customers • A feeling that a customer has • Customer ___ is very important • ____ impressions are important. • Put yourself in the customer's ____ • ...
unit 6 vocab review quiz 2025-03-30
Across
- something you want to do successfully in the future
- to pay someone to work for you
- job or career
- plan or arrange carefully
- to tell people about a product or service
- as officially for something
- to make something available to buy or use
- someone who buys things from shop
- information you find out from something
Down
- an opinion that someone offers you
- place in a building where people work
- someone you work with
- arranged well
- part of a business or company
- the person who organizes or leads a business
- something a business makes and sells
- an activity you do for fun
- someone who runs or owns a business with another person
- manage or operate something
19 Clues: arranged well • job or career • someone you work with • plan or arrange carefully • an activity you do for fun • as officially for something • manage or operate something • part of a business or company • to pay someone to work for you • someone who buys things from shop • an opinion that someone offers you • something a business makes and sells • ...
business 2025-07-15
Across
- Money used to start or grow a business.
- Money needed to make or buy something.
- How much people want something.
- Helping people instead of selling things.
- How much of something is available.
- Goods or services sold.
- Money received for work or business.
- A place where things are bought and sold.
- Things that are made and sold.
- A plan for how to spend money.
Down
- Giving one thing to get another.
- How much something costs.
- A person who buys something.
- A company that sells goods or services.
- Something made to sell.
- Telling people about a product.
- Money spent to run a business.
- Money a business earns.
- The name of a product or company.
19 Clues: Something made to sell. • Money a business earns. • Goods or services sold. • How much something costs. • A person who buys something. • Money spent to run a business. • Things that are made and sold. • A plan for how to spend money. • How much people want something. • Telling people about a product. • Giving one thing to get another. • The name of a product or company. • ...
Safety 1/22 2022-01-09
Across
- The money in your paycheck comes from...
- The Bevs Best Buy tag means no _______
- The best person to answer sewing questions
- Best way to deter shoplifting-good customer ____
- The "A" in WHEAT
- An item we are required to carry is called...
- The "E" in WHEAT
- The fabric used to make Rag Quilts
Down
- The person that orders the beading supplies
- The last name of the store's owner
- Our quilting fabrics are 100% _______
- Debit card purchases ___ $30 should be keyed credit
- We open ______
- Mission: "Help people meet their _____ needs
- The "E" in HELPFUL
- We must make a ______ to remain in business
- We close _____
- Yarn special orders go to this person
- The most serious injuries happen on these
19 Clues: We open ______ • We close _____ • The "A" in WHEAT • The "E" in WHEAT • The "E" in HELPFUL • The last name of the store's owner • The fabric used to make Rag Quilts • Our quilting fabrics are 100% _______ • Yarn special orders go to this person • The Bevs Best Buy tag means no _______ • The money in your paycheck comes from... • The most serious injuries happen on these • ...
Customer and Market Excellence 2018-09-22
Across
- the assistance and advice provided by a company to those people who buy or use its products or services.
- a time or set of circumstances that makes it possible to learn during work.
- The process of making something simpler or easier to do or understand.
- The highest current performance level in an industry, used as a standard or benchmark to be equaled or exceeded
- develop gradually.
- a set of standard that the client is the main person who establishes not only what their problem , but also what sort of help they need to solve or manage their problems.
- a new and advanced product or idea
Down
- a person who can be authentic in the business of giving expert advice to people working in a professional or technical field.
- he quality of being coherent and intelligible.
- the state or quality of being intricate or complicated.
- Information sharing of latest data between various organisations, people and technologies.
- achieving maximum productivity with minimum wasted effort or expense.
- the execution of the business strategy more consistently and reliably than the competition
- something whose quality or quantity is known and which can therefore be used as a standard with which other things can be compared.
- is the product of an interaction between an organisation and a customer over the duration of their relationship.
15 Clues: develop gradually. • a new and advanced product or idea • he quality of being coherent and intelligible. • the state or quality of being intricate or complicated. • achieving maximum productivity with minimum wasted effort or expense. • The process of making something simpler or easier to do or understand. • ...
Marketing & Advertising Crossword 2025-10-02
Across
- The methods used and information communicated to encourage customers to purchase and to increase their satisfaction.
- Individuals who purchase products and services to satisfy needs.
- The action or process of keeping financial accounts.
- The activity or profession of producing advertisements for commercial products or services.
- The action or process of supplying goods to stores and other businesses that sell to consumers.
- The process of dealing with or controlling things or people.
- Mix The combination of marketing actions often referred to as product, price, place, and promotion: selling the right product, through appropriate distribution channels, at the right price in relation to other products and for the profitability of the company, with the correct support in terms of advertising, sales force etc.
- The amount a customer pays and the methods of increasing the value of the products to the customers.
- The management of large amounts of money, especially by governments or large companies.
Down
- The business function that creates or obtains product services for sale.
- Moral rules or principles of behavior that should guide members of a profession or organization and make them deal honestly and fairly with each other and with their customer.
- The ongoing activities designed to support the primary function of a business and keep it operating efficiently.
- Anything offered to a market by the business to satisfy customer needs, including physical products, services, and ideas.
- The action or business of promoting and selling products or services, including market research and advertising.
- An activity that is intangible, exchanged directly from producer to consumer, and consumed at the time of production.
- A unique group of prospective customers a business wants to serve and their locations.
- Concept Using the needs of customers as the primary focus during the planning, production, pricing, distribution, and promotion of a product or service.
17 Clues: The action or process of keeping financial accounts. • The process of dealing with or controlling things or people. • Individuals who purchase products and services to satisfy needs. • The business function that creates or obtains product services for sale. • A unique group of prospective customers a business wants to serve and their locations. • ...
Advertising Design Elements - Group 3 2020-06-17
Across
- Your ad should focus to a specific ... audience
- you should involve the ... by having them find out more about your ad
- There are ... things you should consider when designing your advertisement
- The ... of your ad is important, it should be big enough to fit all elements on
Down
- The first "a" in AIDA stands for?
- ... design elements help us to make a good advertisement
- The customer should be ... about your product or service
7 Clues: The first "a" in AIDA stands for? • Your ad should focus to a specific ... audience • ... design elements help us to make a good advertisement • The customer should be ... about your product or service • you should involve the ... by having them find out more about your ad • There are ... things you should consider when designing your advertisement • ...
Sales Development Crossword 2021-12-03
Across
- A tool used for making prospecting videos
- List of names and contact information in a CRM
- Cold calls, emails and social selling
- Interest that comes in
- A story about understanding your users and how they behave
- A specific segment of the market a business targets
- Closes deals and converts leads into customers
- Sales Qualified Lead
- Customer Experience
- The lead that get's SDR's excited
- Marketing Captured Lead
Down
- A tool used to find contact information
- Finds new prospects
- What we strive to get a lot of each quarter
- A determined sequence of activities
- Using social media as a sales channel
- Contact center as a service
- Engaging with a prospect with no relationship
- Marketing Qualified Lead
19 Clues: Finds new prospects • Customer Experience • Sales Qualified Lead • Interest that comes in • Marketing Captured Lead • Marketing Qualified Lead • Contact center as a service • The lead that get's SDR's excited • A determined sequence of activities • Cold calls, emails and social selling • Using social media as a sales channel • A tool used to find contact information • ...
Sales Development Crossword 2021-12-03
Across
- A tool used for making prospecting videos
- List of names and contact information in a CRM
- Cold calls, emails and social selling
- Interest that comes in
- A story about understanding your users and how they behave
- A specific segment of the market a business targets
- Closes deals and converts leads into customers
- Sales Qualified Lead
- Customer Experience
- The lead that get's SDR's excited
- Marketing Captured Lead
Down
- A tool used to find contact information
- Finds new prospects
- What we strive to get a lot of each quarter
- A determined sequence of activities
- Using social media as a sales channel
- Contact center as a service
- Engaging with a prospect with no relationship
- Marketing Qualified Lead
19 Clues: Finds new prospects • Customer Experience • Sales Qualified Lead • Interest that comes in • Marketing Captured Lead • Marketing Qualified Lead • Contact center as a service • The lead that get's SDR's excited • A determined sequence of activities • Cold calls, emails and social selling • Using social media as a sales channel • A tool used to find contact information • ...
Chapter 13.1 Key Terms Created By: Kylee Edwards 2019-01-10
Across
- the process of creating, promotion, and presenting a product or service to meet the wants and needs of consumers
- the point at which total revenues, or sales, equal total costs and expenses of developing and offering a product or service.
- a group of customers who share a common product or service
- a pathway to direct products to consumers
- occurs when goods and services are sold from the producer directly to the customer
Down
- constits of four basic marketing strategies: product,place,price, and promotion
- used to build and maintain relationships with their customers
- involves one or more intermediaries
8 Clues: involves one or more intermediaries • a pathway to direct products to consumers • a group of customers who share a common product or service • used to build and maintain relationships with their customers • constits of four basic marketing strategies: product,place,price, and promotion • ...
Orlando's Crossword 2021-10-15
Across
- WHen the economy is at it's ______, It's at its highest point
- Signs of a healthy economy is apart of what?
- A method of selling that involves analyzing customer wants & needs & aiming to fulfill them better than competitors
- the percentage of the market for a product or service that a company supplies.
- when theres an imfinite demand with limited resources
- Asking customers to give a response via this
Down
- A general increase in prices is caused by this
- more than 28 million exist in the united states
- when the economy is at it's lowest point its going through a ______.
- What companies have to go against in order to stay in the game of making money
- When borrowing money the payback is increased by what?
- what is it called when a customer comes to your business for many years
- What is it called when you focus on one catergory
- THe amount of people employed/unemployed is shown by this.
- You normally have to get one of these before you will be hired
- "Campaigns are focused around the problems of customers" is apart of what
16 Clues: Signs of a healthy economy is apart of what? • Asking customers to give a response via this • A general increase in prices is caused by this • more than 28 million exist in the united states • What is it called when you focus on one catergory • when theres an imfinite demand with limited resources • When borrowing money the payback is increased by what? • ...
Unit 1.4 Key Words 2014-02-07
Across
- – Businesses must advertise their job, for example in local newspapers, in the local JobCentre Plus or on the company’s website.
- – One of the 4P’s which is the amount of money customers have to give up to acquire a product.
- –
- – This means being legally responsible for debts.
- – This is the document that describes the duties of a worker and his or her status in the organisation.
- – The process by which businesses hire new employee(s).
- – Communication between the business and the customers.
- – Businesses ask their applicants for this document during the selection process. It’s where they contact the applicants old employer.
- – Part of this tax is paid by employees of the business on their earnings and the rest is paid by the employer.
- – The desire to complete a task and meet the needs of the business consistently.
- – This is the first part of the training stage for new employees.
- – Document provided by the applicant. It is a brief list of the main details about the person, including their name, address, qualifications and experience.
- – Evidence of what has happened in the past.
- – A business can only survive if it has customers. Customer needs must be satisfied otherwise they will not use the business.
- – A tax only paid by companies on the profits they make.
- – Workers are taken away from their work to be trained.
Down
- – Choosing someone to fill a job.
- – The combination of factors which help businesses sell their products and meet customer needs.
- – This is an essential element of the customer focus for a business which involves taking out market research.
- - This is a document filled in by all applicants giving personal details about themselves and why they want the job.
- - Orders or sales that occur from customers who have bought the product or service in the past.
- – Training a person skilled in one job to do another within the same business.
- – A profile of the type of person who would be suited for the job – what their skills and qualities need to be.
- – This document is more detailed than the job advert. It gives particular information about the job and the businesses history.
- – A tax on the value of sales. Customers pay this as part of the price of goods and services.
- – A tax on the value of income earned by employees.
- - The experience that a customer gets when dealing with a business and the extent to which that experience meets and exceeds customer needs and expectations.
- - A measure of how much product and services meet customers’ expectation.
- – This is where money comes from to run hospitals, schools and prisions.
- – Having a list of candidates during the selection process and letting some go based on their application form before the interviewing stage.
- – A type of liability that does not exceed the amount invested in a company.
- – A businesses name has been legally registered, therefore other companies cannot use it.
- – The government authority in the UK responsible for collecting tax.
- – The good or service available produced by a business and made available to customers for consumption.
- – Any training that takes place within the workplace.
- – The way in which a product is distributed.
36 Clues: – • – Choosing someone to fill a job. • – Evidence of what has happened in the past. • – The way in which a product is distributed. • – This means being legally responsible for debts. • – A tax on the value of income earned by employees. • – Any training that takes place within the workplace. • – The process by which businesses hire new employee(s). • ...
CX Week Crossword CX Week 2025-09-18
Across
- : To make better
- : The opposite of impossible
- : An obstacle that needs solving
- : Happening every day
- : A vision of hope or ambition
- : Standard of excellence in work
- : A person’s responsibility or duty
- : Working together with others
- : A response to a question
- : Commitment to a task
- : Link between people or systems
- : The person at the center of every interaction
- : Learning to improve skills
- : Increase in size or ability
- : Treating everyone equally
- : Give power or confidence
- : To do extremely well
- : Making everyone feel part of the group
- : Quality of being strong
- : Abilities developed through practice
- : The answer to a problem
- : What we provide to every customer with pride
- : Adjust to new conditions
- : A goal or task to accomplish successfully
- : Equal distribution, often of work and life
- : Time that has not yet come
- : Collaboration to achieve a common goal
- : To find a solution or decision
- : IT service center for technical issues
- : A prize for achievement
- : Enjoyment and play
- : To bring goods or results
- : To join or link
- : Covering the whole world
- : Long-term path of professional work
- : Kind and pleasant behavior
- : Input given to improve performance
- : Power and enthusiasm
- : Achievement of a goal
- : Done with speed
- : Using imagination to produce something new
- : Something you aim to reach
- : Importance or worth of something
- : Target or objective to achieve
- : Determination to keep going
- : Group working together
- : To motivate others positively
- : A phone interaction with a customer
- : New idea or creative improvement
- : Money paid for goods or services
Down
- : A formal rule or guideline
- : Experienced guide or teacher
- : Dependable and consistent
- : A promise to stay dedicated
- : To acquire knowledge
- : Drive to achieve goals
- : To mark a happy occasion
- : Assistance provided when help is needed
- : To construct or create
- : Someone who guides others
- : To pay attention to sound or words
- : Succeeding in competition
- : Showing politeness and care
- : A request placed by a customer
- : The path from start to finish
- : A difficult task that tests ability
- : Ready to listen or accept
- : Calm endurance under difficult situations
- : Shout of encouragement
- : A series of steps to complete a task
- : Customer representative providing support
- : Optimistic and confident attitude
- : A set of connected processes
- : Belief in reliability and honesty
- : Using computers or technology
- : Thoughts or suggestions
- : Strong effect or influence
- : Giving a part to others
- : Expression of thoughts or opinions
- : Engaged and energetic
- : Facial expression of happiness
- : Giving assistance
- : A strong connection
- : To successfully reach a goal
- : To divide and give to others
- : Place where we work
- : Expression of gratitude
- : A digital written message
- : Concentrating on a single task
- : Shared values and traditions
- : Being united as one
- : An exciting experience
- : Appreciation of good work
- : Concern for others
- : A clear picture of the future
- : Reliable and honest
- : Truthful and sincere
- : Treating people with dignity and value
- : Being friendly and considerate
- : Not alone, in unity
100 Clues: : To make better • : To join or link • : Done with speed • : Giving assistance • : Enjoyment and play • : Concern for others • : Happening every day • : A strong connection • : Place where we work • : Being united as one • : Reliable and honest • : Not alone, in unity • : To acquire knowledge • : Commitment to a task • : To do extremely well • : Power and enthusiasm • : Truthful and sincere • ...
Financial Literacy rossword 2022-09-21
Across
- Amount of money for something offered for sale
- A bank account in which checks may be written against amounts on deposits
- someone who buys and uses goods and services
- Money a person earns
- A well written plan of how much money can be spent and how
- Cost of what you are giving up to get something you want more
- Money if the form of coins or bills
- Taking money out of a banking account
- People or business that provide goods or services
Down
- Sum of money borrowed for a certain amount of time
- Providing of money or goods with the expectation of payment in the future. Trust given to a customer for a future payment for the goods purchased
- Business that keeps money for customers, makes loans, and provides other money-related services
- Someone who buys a product or service
- To use money to make more money
- Plastic card that identifies the holder and allows them to make purchases on credit
- Rate at which interest is paid for the use of money from a depositor
16 Clues: Money a person earns • To use money to make more money • Money if the form of coins or bills • Someone who buys a product or service • Taking money out of a banking account • someone who buys and uses goods and services • Amount of money for something offered for sale • People or business that provide goods or services • Sum of money borrowed for a certain amount of time • ...
Financial Literacy Crossword 2022-09-21
Across
- Amount of money for something offered for sale
- A bank account in which checks may be written against amounts on deposits
- someone who buys and uses goods and services
- Money a person earns
- A well written plan of how much money can be spent and how
- Cost of what you are giving up to get something you want more
- Money if the form of coins or bills
- Taking money out of a banking account
- People or business that provide goods or services
Down
- Sum of money borrowed for a certain amount of time
- Providing of money or goods with the expectation of payment in the future. Trust given to a customer for a future payment for the goods purchased
- Business that keeps money for customers, makes loans, and provides other money-related services
- Someone who buys a product or service
- To use money to make more money
- Plastic card that identifies the holder and allows them to make purchases on credit
- Rate at which interest is paid for the use of money from a depositor
16 Clues: Money a person earns • To use money to make more money • Money if the form of coins or bills • Someone who buys a product or service • Taking money out of a banking account • someone who buys and uses goods and services • Amount of money for something offered for sale • People or business that provide goods or services • Sum of money borrowed for a certain amount of time • ...
OIT 2022-01-19
Across
- one offer type
- offer type with no uptime
- i will need this when I add a side agreement / big discount
- 96% guaranteed is Offer type …
- system where I create the quote
- Abbr. CFD stands for (3 words)
- new system add-on provider
Down
- Abbr. CPQ stands for (3 words)
- a gif* is one of many ... installed at the customer
- other word for quote
- offer type is called ... in the new system
- system where I create the opportunity(2 words)
- core Service element
- "like for like" describes a ..
- what indicates a loaner included in the offer type?
- infocus system called (abbrev.)
- instead of discount I will sell on
17 Clues: one offer type • other word for quote • core Service element • offer type with no uptime • new system add-on provider • Abbr. CPQ stands for (3 words) • Abbr. CFD stands for (3 words) • "like for like" describes a .. • infocus system called (abbrev.) • system where I create the quote • 96% guaranteed is Offer type … • instead of discount I will sell on • ...
The Sunny Side of Service 2022-08-03
Across
- Someone who pays for goods or services
- Always try your ___ to solve a customer problem
- Being a good ___ is an important aspect of communicating with customers
- The fifth step in HEARD
- A feeling that a customer has
- Be ____ when you listen to customers
- Put yourself in the customer's ____
- ____ impressions are important.
- Be ____ in reaching out to customers
Down
- Respond to customers in a ___ manner
- The third step in HEARD
- The fourth step in HEARD
- The second step in HEARD
- Go the extra ____
- Be ____ to all customers
- Keep a ___ in your voice
- Customer ___ is very important
- The first step in HEARD
- Go ____ and beyond
- Existing customers may give you ____ if they enjoy your product
20 Clues: Go the extra ____ • Go ____ and beyond • The third step in HEARD • The fifth step in HEARD • The first step in HEARD • The fourth step in HEARD • The second step in HEARD • Be ____ to all customers • Keep a ___ in your voice • A feeling that a customer has • Customer ___ is very important • ____ impressions are important. • Put yourself in the customer's ____ • ...
Activity 2 2024-08-14
Across
- - The management of large amounts of money, especially by government or large companies
- - The amount customer pay and the methods of increasing the value of the products to the customers
- - Anything offered to a market by the business to satisfy customer needs, including physical products, services, and ideas
- - The action or process of keeping financial accounts
- - Moral rules or principles of behavior that should guide members of a profession or organization and make them deal honesty and fairly with each other and with their customer
- - The activity or profession of producing advertisement for commercial products or services
- - The ongoing activities designed to support the primary function of a business and keep it operating efficiently
Down
- - The process of dealing with or controlling things or people
- - The action or process of supplying goods to stores and other businesses that sell to consumers
- - The business function that creates or obtains product services for sale
- - a unique group of prospective customers a business wants to serve and their locations
- - Individuals who purchase products and services to satisfy needs
- - The methods used and information communicated to encourage customers to purchase and to increase their satisfaction
- - The action or business of promoting and selling products or services, including market research and advertising.
- - An activity that is intangible, exchanged directly from producer to consumer, and consumed at the time of production
15 Clues: - The action or process of keeping financial accounts • - The process of dealing with or controlling things or people • - Individuals who purchase products and services to satisfy needs • - The business function that creates or obtains product services for sale • - The management of large amounts of money, especially by government or large companies • ...
Room Service 2019-03-09
fan service 2021-02-07
Across
- hottest brown sister
- u got any ?
- miyagi of volleyball
- unfairly overly pressured top 10 golfer
- hottie who should stop txtn me so much
- golf & country club with snooker table & cigars
- electric game on
- au.open champ '21
- tommys fave hard rock group
- brand of ball hash guy sold me outside mercado near villa 6,4
- sw19 champ '21
- fella who was super cool during switch games in 2018
- fella who created a frosty atmosphere during switch games in 2018
- balgy food option 3,4
- lost in the mail
- best driving range & tempting risk/reward par 4 in andalucia
- 2021 pheonix champ
Down
- someone u swapped love notes with in p7 5,6
- chip shop option 6,4
- tommys fave tv show 8,5
- cool peoples chess alternative
- big mistake
- balgy beverage option 3,4,5
- volleyball heavyweights
- tommy's one who got away
- linesman/loser/soapys boyf.
- golf club with random san miguel can vending machine outcomes 5,5
- $48 headcover purchase (bargain)
- chip shop option 5,4
- boat of garten green fee for tommy 5,4
30 Clues: u got any ? • big mistake • sw19 champ '21 • electric game on • lost in the mail • au.open champ '21 • 2021 pheonix champ • hottest brown sister • chip shop option 6,4 • miyagi of volleyball • chip shop option 5,4 • balgy food option 3,4 • tommys fave tv show 8,5 • volleyball heavyweights • tommy's one who got away • balgy beverage option 3,4,5 • linesman/loser/soapys boyf. • ...
Service Marketing 2015-10-05
Across
- temporary economic decline
- test of performance
- business plan
- marketing via telephone
- commercial business
- strong belief in something happening
- manufactured for sale
- making a choice
Down
- acquire by paying
- purpose of a business
- making your product known
- the selling of
- dividing the marketplace
- an identifying product mark
- investigation
- meeting expectations
- the purchaser of a good/service
- activity encouraging a goal
- same end goal
- every business desires
20 Clues: business plan • investigation • same end goal • the selling of • making a choice • acquire by paying • test of performance • commercial business • meeting expectations • purpose of a business • manufactured for sale • every business desires • marketing via telephone • dividing the marketplace • making your product known • temporary economic decline • an identifying product mark • ...
Full Service 2025-02-06
Across
- Assessment, Deficiencies of Building
- Observation, Watch Construction
- power to building
- building system designer
- Harmful if inhaled
- Roads and Bridges
- Community Design
- Performance, Building efficiencies
- Management, Airport Personnel
- Surveying
- Tapped from the Sun
- Writing, Funding
- Architecture, Athletic Field Designer
- Estimating, Project costs
- Water
Down
- building
- Civil, Water and Wastewater Engineering
- Design, Connect Computer
- Drink
- Management, Space utilization
- building frame
- Engineering, something went bad
- Design, furniture layout
- marshy bog
24 Clues: Drink • Water • building • Surveying • marshy bog • building frame • Community Design • Writing, Funding • power to building • Roads and Bridges • Harmful if inhaled • Tapped from the Sun • Design, Connect Computer • building system designer • Design, furniture layout • Estimating, Project costs • Management, Space utilization • Management, Airport Personnel • Observation, Watch Construction • ...
Service Excellence 2025-08-21
Across
- Value Others
- Problem Solving
- Work Together
- Clear Sharing
- Stay Involved
- Pay Attention
- Personal Development
- Offer Support
- Friendly & Courteous
Down
- Polite Actions
- FIU Spirit
- Take Ownership
- Give Help
- Excellence, Best Effort
- Check Back
- Stay Focused
- Work Standards
- Be Reliable
- Warm Welcome
- Understand Feelings
- Stay Calm
- Keep Growing
- Present & Supportive
23 Clues: Give Help • Stay Calm • FIU Spirit • Check Back • Be Reliable • Value Others • Stay Focused • Warm Welcome • Keep Growing • Work Together • Clear Sharing • Stay Involved • Pay Attention • Offer Support • Polite Actions • Take Ownership • Work Standards • Problem Solving • Understand Feelings • Personal Development • Present & Supportive • Friendly & Courteous • Excellence, Best Effort
Service Excellence 2025-08-21
Across
- Focus on details
- Work well together
- Offer help
- Use polite words
- Stay involved
- Stay calm waiting
- FIU spirit animal
- Personal progress
- Pay attention to others
- Share information clearly
- Keep improving
- Check back later
Down
- Be reliable
- Understand feelings
- Answers to problems
- Excellence Do your best
- Treat others kindly
- Take ownership
- Act responsible at work
- Ready to assist
- Warm and welcoming
- Friendly, Attentive, Courteous, Engaged
- Present, Attentive, Willing, Supportive
23 Clues: Offer help • Be reliable • Stay involved • Take ownership • Keep improving • Ready to assist • Focus on details • Use polite words • Check back later • Stay calm waiting • FIU spirit animal • Personal progress • Work well together • Warm and welcoming • Understand feelings • Answers to problems • Treat others kindly • Excellence Do your best • Act responsible at work • Pay attention to others • ...
