customer service Crossword Puzzles

Valentina Makarieva 2021-02-23

Valentina Makarieva crossword puzzle
Across
  1. valuable
  2. money that a government collects
  3. price the amount a product will cost before additional charges are added
  4. to leave out or not include
  5. cost the amount of money charged to a customer in order to deliver an item
  6. value added tax
  7. money that is paid for some service
Down
  1. quote a price which we offer
  2. tax an extra charge added to purcheses that goes to a government
  3. an object we have in the room

10 Clues: valuable • value added tax • to leave out or not include • quote a price which we offer • an object we have in the room • money that a government collects • money that is paid for some service • tax an extra charge added to purcheses that goes to a government • price the amount a product will cost before additional charges are added • ...

Airports 2018-06-20

Airports crossword puzzle
Across
  1. Is Dunedin a international airport
  2. A domestic airport starting with N
  3. Do all passengers and public have access to landside
  4. Service Officer What does “CSO” mean
  5. What animal is used to detect drugs
  6. Where at an airport would you find the aircrafts
Down
  1. What area of the airport would I find retail shopping
  2. What is F in the phonetic alphabet
  3. What is the name of this 3 letter code “TBU”
  4. Where did the word Visa come from

10 Clues: Where did the word Visa come from • Is Dunedin a international airport • What is F in the phonetic alphabet • A domestic airport starting with N • What animal is used to detect drugs • Service Officer What does “CSO” mean • What is the name of this 3 letter code “TBU” • Where at an airport would you find the aircrafts • Do all passengers and public have access to landside • ...

Business English 2023-06-17

Business English crossword puzzle
Across
  1. a person who writes articles for newpapers or magazines
  2. someone who buys a product
  3. money that companies gain
  4. a company that sells to other countries
Down
  1. trustable or something you can be sure about
  2. a company who does the same thing as your company
  3. a small company part of a larger company
  4. someone who gives professional advice
  5. a common word to confirm you are the right person on the phone
  6. someone who hires a service

10 Clues: money that companies gain • someone who buys a product • someone who hires a service • someone who gives professional advice • a company that sells to other countries • a small company part of a larger company • trustable or something you can be sure about • a company who does the same thing as your company • a person who writes articles for newpapers or magazines • ...

Crossword 2021-10-23

Crossword crossword puzzle
Across
  1. Used to grab a customer’s attention.
  2. Endorsements of a product or service by someone else.
  3. The process of welcoming new employees.
  4. To regularly check in with your key accounts.
  5. The process of keeping skilled employees.
Down
  1. Graphics that are resized without losing their sharpness.
  2. Fictional representations of a target audience.
  3. A logo that is made up of text.
  4. Used to develop a sense of urgency in a customer.
  5. How often a regularly scheduled thing happens.

10 Clues: A logo that is made up of text. • Used to grab a customer’s attention. • The process of welcoming new employees. • The process of keeping skilled employees. • To regularly check in with your key accounts. • How often a regularly scheduled thing happens. • Fictional representations of a target audience. • Used to develop a sense of urgency in a customer. • ...

advertising terms 2023-09-19

advertising terms crossword puzzle
Across
  1. Storytelling, which uses language and words to effectively communicate a company's message and sell their product or service.
  2. In advertising, intent is an action or behavior that indicates to buyers that they are ready to make a purchase. performance indicator: KPIs are benchmarks that measure the success of an action or b mix: The process of selecting a set of marketing strategies that incorporates cost, place, promotion, product and timing and customer relationships managem ket research: The process of conducting research to measure and analyze performance, trends and changes in a market, and develop insights into trends that may help improve the performance of a marketer's products or services.
  3. r lifetime value: The estimated revenue that a brand will get from a customer over the course of the life of the relationship with that customer.
  4. Locating marketing messages to individuals based on their location, such as in a city or state instead of in the general vicinity. frames: Hidden frames are a technique in which a website uses undetectable frames that bring up new pages when clicked on, which allows them to easily move visitors through their site and show them a series of advertisements.
  5. A subcategory of the broader marketing demographics. Demographics are statistics that measure people, not just as consumers but also according to their age and ge mail list An e-mail list is a group of e-mail dresses from customers or potential buyers that companies can use to get in touch with people via e-mail who have already expressed interest in their brand and products or services marketing Using e-mail messages sent to customers or potential buyers to promote a company's products or servi ed reach, awareness, and frequency: Estimated reach, awareness and frequency is the calculation of how many people are aware of a company's advertisement.
  6. testing A/B testing is a split testing technique in which a company shows two versions of an ad to their target audience and measures the performances of each.
  7. Authority is a ranking factor for how legitimate and well-known a brand is for consumers.
Down
  1. Any quantifiable measure of performance that is used to indicate progress.
  2. Conversion, in relation to advertisements, is the process of taking action in response to an advertisement from a lead or customer.
  3. rate: The click-through rate is the number of times customers click a webpage link after seeing an advertisement.
  4. ads: Banner Ads are advertisements that take up a large area on a site's page usually at the top or bottom with a link that takes you to another website for more information about a product or service.
  5. AdWords is a web service that companies can use to run ads on web pages.
  6. Blocking is a tactic that involves removing or hiding advertisements on web pages using an external program, such as a web extension.

13 Clues: AdWords is a web service that companies can use to run ads on web pages. • Any quantifiable measure of performance that is used to indicate progress. • Authority is a ranking factor for how legitimate and well-known a brand is for consumers. • rate: The click-through rate is the number of times customers click a webpage link after seeing an advertisement. • ...

IIM E-commerce Crossword 2024-05-08

IIM E-commerce Crossword crossword puzzle
Across
  1. who?
  2. act like a broker
  3. Jawa
  4. E-commerce platform that allows anyone to set up their online store
  5. Cheaper price to retail in a rapid time
  6. the help of AI and machine learning to create more engaging customer experiences when shopping online
  7. chinese makeup
  8. how website learn about you
  9. stores that sell other company’s products
  10. windah basudara
  11. fastest growing chinese app
  12. pakuwon, ambarrukmo
  13. That system of moving goods around
Down
  1. when a customer sells to another customer, c2c
  2. Imaginary location
  3. Buying things together
  4. strong connection (between a&a)
  5. Windah Basudara activity
  6. Forest
  7. Resell company in india

20 Clues: who? • Jawa • Forest • chinese makeup • windah basudara • act like a broker • Imaginary location • pakuwon, ambarrukmo • Buying things together • Resell company in india • Windah Basudara activity • how website learn about you • fastest growing chinese app • strong connection (between a&a) • That system of moving goods around • Cheaper price to retail in a rapid time • ...

Customer Service Week - RSC/ROC Crossword Puzzle for Friday 2023-09-26

Customer Service Week - RSC/ROC Crossword Puzzle for Friday crossword puzzle
Across
  1. What does RDOF stand for
  2. What spectrum region is Nebraska part of
  3. An aspect or component of Quota
  4. What ticketing system allows dispatching of “on call” technicians for commercial issues
  5. The New VP of Regional Field Operations
  6. What job needs to be completed before a fiber installation takes place
  7. What does SLA stand for
  8. Web based Tool that Is used to engage a Tech 6 for Fiber Trouble calls.
  9. What tool is used to look up signal level for customers
  10. How many trouble call categories do we support?
  11. What is the system used to allow field leadership to make requests of Dispatch
  12. Device that changes light to RF in the HFC network
  13. What does FTTP stand for
  14. A loss of service is called an…
  15. Who is the Quota supervisor that has been with the Company the longest?
  16. How many points are needed for a Preventative Maint Job (PM)?
  17. ROC monitors the network using this
  18. What is the AHT for ETD’s
  19. What data base does the Project manager use to keep track of customers’ install progress?
Down
  1. Divides one cable into two cables
  2. A service line that the business partner installs prior to the actual Fiber Install.
  3. The main contact person for Future Customers wanting RSC Enterprise services.
  4. What is the meaning of the acronym MA
  5. Where can you find Talent Center?
  6. Field Operations reporting is found in…
  7. What is the lighting bolt feature called in FSM
  8. What technician team handles multi-repeat work
  9. The cost of Spectrum’s new streaming product
  10. What is the SLA for ETD’s
  11. Tech #8139
  12. Which RSC employee has the longest tenure?
  13. Tickets between ROC and RSC are built in
  14. Where in Panorama can you find information for Charter Code of Conduct
  15. Which ROC employee has the longest tenure?
  16. What does FON stand for
  17. A reference number used to look up a customer’s information in Sales Force.
  18. What does FIA stand for
  19. How many mobile phone lines can you have on an account

38 Clues: Tech #8139 • What does SLA stand for • What does FON stand for • What does FIA stand for • What does RDOF stand for • What does FTTP stand for • What is the SLA for ETD’s • What is the AHT for ETD’s • An aspect or component of Quota • A loss of service is called an… • Divides one cable into two cables • Where can you find Talent Center? • ROC monitors the network using this • ...

Customer Service Week - RSC/ROC Crossword Puzzle for Monday 2023-09-26

Customer Service Week - RSC/ROC Crossword Puzzle for Monday crossword puzzle
Across
  1. Field Operations reporting is found in…
  2. what is the device that techs use to get levels from the outlets
  3. ETD Tool to access tickets
  4. Our RVP’s last name
  5. What does OTA stand for
  6. What the “P” stand for in FTTP
  7. ROC monitors the network using…
  8. Could PAA metric ever change?
  9. PAA how many hours do you need to work to be eligible
  10. How many points are used per hour per technician for all categories on a daily basis
  11. Who do you reach out to when there is no available quota for V9 scheduling?
  12. Device that changes light to RF in the HFC network
  13. Advances WiFi Services are handled by what tech group
  14. A loss of service is called an…
  15. An aspect or component of Quota
  16. Advance Customer Service Representative
  17. Power Supply tracking program
  18. Charter’s newest streaming platform
  19. what is the acronym for Rural Brownfield
  20. Field Operations reporting is found in this
  21. What is the metal wire called that attaches to the top of the pole and anchor to the ground to stabilize the pole
Down
  1. what is the device that transfers the signal from the pole to the house that drop connects to
  2. What are the three goals for Quota?
  3. Tickets between ROC and RSC are built in…
  4. what is our Daily Dispatch Automation Goal
  5. How many Management areas are in Central Texas
  6. What do you do with a fiber drop SRO if the install is unscheduled
  7. PAA PayOut Levels: 1st Threshold, 2nd Goal, what is the 3rd
  8. When an RTC is invalid, what type of job do yu put in for a tech to go back out?
  9. How many Prin(s) do we have in Texas
  10. What does SLA stand for?
  11. what does PAA mean
  12. Who owns ETDs
  13. Divides one cable into two cable
  14. What is the 1st pay out month for PAA
  15. New ETD escalated email tool
  16. A loss of service is call this
  17. How many Management areas are in North Texas
  18. How many Management areas are in South Texas
  19. Our President/CEO’s last name
  20. what is the program used for routing Field techs in the RSC

41 Clues: Who owns ETDs • what does PAA mean • Our RVP’s last name • What does OTA stand for • What does SLA stand for? • ETD Tool to access tickets • New ETD escalated email tool • Could PAA metric ever change? • Our President/CEO’s last name • Power Supply tracking program • What the “P” stand for in FTTP • A loss of service is call this • ROC monitors the network using… • ...

hospitality and tourism 2021-03-10

hospitality and tourism crossword puzzle
Across
  1. / a journey on a ship to a number of destinations
  2. business / a business that has only one location and one unit.
  3. / express the meaning of (the writer or speaker or something written or spoken) using different words, especially to achieve greater clarity.
  4. / is the language of specialized terms used by a group or profession.
  5. listening / A technique that is used in counseling, training, and solving disputes or conflicts
  6. guide / booklet with information about particular place to visit
  7. management / the day to day running of a hotel
  8. travel / travel done for rest and relaxation
Down
  1. / an available room in hotel, motel. etc
  2. travel / travel people do as part of their jobs
  3. / stay while they are on the road
  4. / a type of language that consists of words and phrases that are regarded as very informal, are more common in speech than writing, and are typically restricted to a particular context or group of people.
  5. / period time for rest and is free from daily obligations
  6. service / total customer experience with business
  7. switching / The practice of alternating between two or more languages or varieties of language in conversation
  8. star / best quality
  9. listening / A technique that is used in counseling, training, and solving disputes or conflicts.
  10. industry / business that physically moves people from one place to another.
  11. property / a business that provides overnight accommodations
  12. question / that you ask to gain greater insight into what someone has just told

20 Clues: star / best quality • / stay while they are on the road • / an available room in hotel, motel. etc • travel / travel done for rest and relaxation • / a journey on a ship to a number of destinations • management / the day to day running of a hotel • travel / travel people do as part of their jobs • service / total customer experience with business • ...

12.1 Business to Business Exchanges 2024-02-09

12.1 Business to Business Exchanges crossword puzzle
Across
  1. The process of discussing and reaching agreements between parties to achieve mutually beneficial outcomes, often involving terms such as price, quantity, and delivery.
  2. Businesses that purchase products for resale to customers, often adding value through distribution, marketing, and customer service activities.
  3. Marketing: Business-to-Business marketing involves the sale of products or services between businesses, rather than between a business and individual consumers.
  4. The process of acquiring goods or services for a business, including activities such as identifying needs, evaluating suppliers, negotiating contracts, and placing orders.
  5. Demand: The demand for a product or service that is derived from the demand for another product or service, typically used in the production process.
  6. Purchasing: The act of making decisions about what products or services to buy and from whom, as well as managing the procurement process within a business.
Down
  1. Solutions: Products or services that utilize technology to address specific business needs or challenges, often provided by specialized firms.
  2. Companies or organizations involved in the production of goods, typically through industrial processes.
  3. Choices
  4. Entities: Various types of organizations engaged in business activities, such as producers, resellers, service providers, governments, and nonprofit organizations.
  5. Show: An exhibition or event where companies in a specific industry showcase their products or services to potential buyers, suppliers, and other stakeholders.

11 Clues: Choices • Companies or organizations involved in the production of goods, typically through industrial processes. • Solutions: Products or services that utilize technology to address specific business needs or challenges, often provided by specialized firms. • ...

KIP time 2021-11-24

KIP time crossword puzzle
Across
  1. You receive a call about a lienholder wanting to verify coverage. You are not sure what information you need to verify with the lienholder in order to provide information. What is the name of the KIP document that you can guide yourself to handle a lienholder call.
  2. In order to verify coverage information to a lienholder we need to verify the vehicle year, make, model, last 5 of the VIN number. What are the other 2 things we need to verify from a lienholder call: 11. And 12.
  3. During a call, you receive an email from your Supervisor advising you that you have a meeting later in the day, but you are not sure which phone mode status you need to change on your I3. In what KIP document number are you able to find information about your phone modes.
  4. You receive a call of an upset customer that has requested to escalate the call above you. What is the name of the KIP document that can guide you on a escalated call.
  5. You receive a call of a customer that is asking information of a policy number INT60101010101. Since our policies start with 200 or 201 you notice is not a policy we service. What is the name of the KIP document that you can guide yourself to see where we might be able to transfer the customer.
  6. You receive a call about a customer who has experienced fraud and had to close his account and is waiting for a new debit/credit card. His payment is not due within 15 days. The customer is asking you if he can mail in his payment. What is the name of the KIP document that talks about what payments options does the customer have?
  7. An insured calls in to add a RV to his policy, but you don’t handle RV. You need to transfer the call but you are not quite sure where to transfer the customer. What is the name of the KIP document that you need to open to guide yourself and transfer to the correct department?
Down
  1. What is the name of the KIP document that indicates to whom are we able to provide policy information.
  2. If you receive a call and you are not quite sure which correct wrap up code to use. What is the name of the KIP document that you will be able to guide yourself to wrap up that call correctly?
  3. You receive a call about a customer that tried to process his payment yesterday but he was unable due to the IVR system was currently down because of an outage. This caused the customer to be billed a late fee and the customer wants the late fee waived. What is the name of the KIP document where you can review to determine if the late fee can be waived?
  4. Can a Lien holder remove another lienholder listed on a policy?
  5. You receive an email from your supervisor asking you to help out the team to decorate for Christmas. What phone mode status will be the best to use?
  6. In order to verify coverage information to a lienholder we need to verify the vehicle year, make, model, last 5 of the VIN number. What are the other 2 things we need to verify from a lienholder call: 11. And 12.
  7. If there is no Lien holder listed on a policy. Can the Lien holder be added?

14 Clues: Can a Lien holder remove another lienholder listed on a policy? • If there is no Lien holder listed on a policy. Can the Lien holder be added? • What is the name of the KIP document that indicates to whom are we able to provide policy information. • ...

business terms 2013-04-29

business terms crossword puzzle
Across
  1. The action of helping or doing work for someone
  2. Entity that makes a good through a process involving raw materials,
  3. another word for voluntary work
Down
  1. The action or business of promoting and selling products or services.
  2. An article or substance that is manufactured or refined for sale
  3. another word for a shopper
  4. another word for job
  5. the amount of money expected for an item
  6. A commercial business
  7. The management of large amounts of money

10 Clues: another word for job • A commercial business • another word for a shopper • another word for voluntary work • the amount of money expected for an item • The management of large amounts of money • The action of helping or doing work for someone • An article or substance that is manufactured or refined for sale • ...

Ccccccc 2025-02-15

Ccccccc crossword puzzle
Across
  1. A part of a business that someone owns.
  2. Service Helping customers with their needs and problems.
  3. Plan A document that outlines a company’s goals and strategy.
  4. Paying another company to do work instead of doing it in-house.
  5. Costs Costs that don’t change, like rent.
Down
  1. Goods sold to other countries.
  2. Money a business spends to run.
  3. Goods bought from other countries.
  4. A new business just getting started.
  5. Costs Costs that change, like materials for products.

10 Clues: Goods sold to other countries. • Money a business spends to run. • Goods bought from other countries. • A new business just getting started. • A part of a business that someone owns. • Costs Costs that don’t change, like rent. • Costs Costs that change, like materials for products. • Service Helping customers with their needs and problems. • ...

Marketing Mix 2022-01-15

Marketing Mix crossword puzzle
Across
  1. strategy, list price, discounts, payment methods, free elements, credit terms
  2. offices/stores, packaging, equipment/facilities, recommendations, cleanliness, interior design, music/sounds, staff appearance
  3. word of mouth, promotions, partnerships
Down
  1. employees, founders, culture and image, customer service, training
  2. website, marketplace, wholesales, resellers
  3. standardization, measurement, delivery, complaint handling, response time
  4. messaging, marketing, social media,
  5. quality & value, branding and imagery, user experience, features

8 Clues: messaging, marketing, social media, • word of mouth, promotions, partnerships • website, marketplace, wholesales, resellers • quality & value, branding and imagery, user experience, features • employees, founders, culture and image, customer service, training • standardization, measurement, delivery, complaint handling, response time • ...

Set 18 2025-11-09

Set 18 crossword puzzle
Across
  1. Sustainability and fair-trade practices are influenced by this “C”.
  2. Coffee bean growers represent critical ________.
  3. Mall owners and suppliers act as ________.
Down
  1. Energy drinks and at-home coffee machines are ________.
  2. Local cafés and McCafé increase competitive ________.
  3. Customer loyalty programs help reduce ________ power.
  4. Barista culture and service design fall under this “C”.
  5. Millennials’ taste and digital ordering trends define this “C”.

8 Clues: Mall owners and suppliers act as ________. • Coffee bean growers represent critical ________. • Local cafés and McCafé increase competitive ________. • Customer loyalty programs help reduce ________ power. • Energy drinks and at-home coffee machines are ________. • Barista culture and service design fall under this “C”. • ...

Destiny's Gift 2022-09-06

Destiny's Gift crossword puzzle
Across
  1. to cover surface with something
  2. a person who buys a product or service
  3. to receive money in exchange for work
  4. to stop something from moving or passing through
Down
  1. to work out the answer or solution to something
  2. to get or collect, usually a sum of money
  3. to have enough money or time
  4. to communicate with someone

8 Clues: to communicate with someone • to have enough money or time • to cover surface with something • to receive money in exchange for work • a person who buys a product or service • to get or collect, usually a sum of money • to work out the answer or solution to something • to stop something from moving or passing through

Collab Contessa 2013-11-06

Collab Contessa crossword puzzle
Across
  1. / Stimulation of sales achieved through contests, demonstrations, discounts, exhibitions or trade shows, games, giveaways, point-of-sale displays and merchandising, special offers, and similar activities.
  2. / The management process through which goods and services move from concept to the customer.
  3. / Planned public or social occasions.
  4. / It regards the various aspects of increasing the value of current clients.
  5. / The activity or business of selling products or services.
  6. / The profession or practice of creating and maintaining goodwill of an organization's various publics (customers, employees, investors, suppliers, etc.), usually through publicity and other non-paid forms of communication.
  7. / A process of promoting greater sales and customer satisfaction by gaining a better understanding of the consumers of goods and services produced by a company.
Down
  1. / All interactions between a customer and a product provider at the time of sale, and thereafter.
  2. / Comprises a number of tasks and processes generally aiming at developing and implementing growth opportunities within an organization. It is a subset of the fields of business, commerce, and organizational theory.
  3. / The process involved in creating a unique name and image for a product in the consumers' mind, mainly through advertising campaigns with a consistent theme.
  4. / The action of teaching a particular skill or type of behavior.
  5. / The general idea that the public has of a product, brand, or company
  6. / A favorable outcome of an undertaking.
  7. / It encompasses planning involved in marketing the right merchandise or service at the right place, at the right time, in the right quantities, and at the right price.

14 Clues: / Planned public or social occasions. • / A favorable outcome of an undertaking. • / The activity or business of selling products or services. • / The action of teaching a particular skill or type of behavior. • / It regards the various aspects of increasing the value of current clients. • ...

11858 2023-03-29

11858 crossword puzzle
Across
  1. "Hey, do you sell ____?
  2. "Sorry, the camera is broken"
  3. Where one would find a santa hat.
  4. Closing time.
  5. Item identifier.
  6. Former store manager's favorite baseball team.
  7. Don't mess up her photos!
  8. Customer: "Wasn't that supposed to be ____?"
  9. "Two paul mall blue 100s" customer.
Down
  1. Frequent customer and Madison celebrity.
  2. Former store manager's last name.
  3. Home of the toilet paper.
  4. Best inventory procedures.
  5. Break time activity.
  6. Last two digits of garbage code.
  7. The closest bar to walgreens.
  8. Groupchat whoopsie!

17 Clues: Closing time. • Item identifier. • Groupchat whoopsie! • Break time activity. • "Hey, do you sell ____? • Home of the toilet paper. • Don't mess up her photos! • Best inventory procedures. • "Sorry, the camera is broken" • The closest bar to walgreens. • Last two digits of garbage code. • Former store manager's last name. • Where one would find a santa hat. • ...

ITIL key structure 2014-05-18

ITIL key structure crossword puzzle
Across
  1. It’s all about CHANGE MANAGEMENT
  2. Service Catalogue Management, Service Level Management, Capacity Management
Down
  1. Measurable increase in desirable metrics and Measurable decrease in undesirable metrics
  2. Guidance on achieving effectiveness and efficiency in the delivery and support of services so as to ensure value for the customer and the service provider
  3. it has a processes of Service Portfolio Management,demand Management,Financial Management

5 Clues: It’s all about CHANGE MANAGEMENT • Measurable increase in desirable metrics and Measurable decrease in undesirable metrics • it has a processes of Service Portfolio Management,demand Management,Financial Management • Service Catalogue Management, Service Level Management, Capacity Management • ...

DOMESTIC/INTERNATIONAL AIRPORTS. 2019-06-05

DOMESTIC/INTERNATIONAL AIRPORTS. crossword puzzle
Across
  1. letter Y in the phonetic alphabet.
  2. you should never wrap these if you are carrying them in your carry-on
  3. an important passenger
  4. old person
  5. An airline e.g: Qantas.
  6. a flight that originates in one country and finishes in another one
  7. something you will need to present to a Customer Service Officer
  8. something you should know if you are a check-in agent.
  9. the wall in an aircraft
  10. an area, usually adjacent to a terminak, where aircraft park.
Down
  1. The first thing you do when the passenger comes to you.
  2. area only available to those passengers who are travelling
  3. letter F in the phonetic alphabet
  4. area accessible by both travellers and non-travellers
  5. Illegal, illicit.
  6. city where the busiest airport is
  7. Board
  8. the cargo and luggage compartment of the plane
  9. A passenger.

19 Clues: Board • old person • A passenger. • Illegal, illicit. • an important passenger • An airline e.g: Qantas. • the wall in an aircraft • letter F in the phonetic alphabet • city where the busiest airport is • letter Y in the phonetic alphabet. • the cargo and luggage compartment of the plane • area accessible by both travellers and non-travellers • ...

Workplace Characters 2021-07-16

Workplace Characters crossword puzzle
Across
  1. People you work with
  2. A person or organization you work for
  3. Your job is no longer necessary
  4. A person who is paid to work for an organization
Down
  1. A person who buys something usually from a shop
  2. A person who pays a professional for a service
  3. Senior level and responsibilities in a business
  4. Fired or removed from a job

8 Clues: People you work with • Fired or removed from a job • Your job is no longer necessary • A person or organization you work for • A person who pays a professional for a service • A person who buys something usually from a shop • Senior level and responsibilities in a business • A person who is paid to work for an organization

Venture 2020-04-02

Venture crossword puzzle
Across
  1. Systems for dividing work, authority and responsibility. There are different approaches to structures based on what is best for the business.
  2. people,Product, Place, Price, Promotion.
  3. Pitch a quick description of your business that you use to explain it to customers and investors.
  4. Expenses that a business must pay regardless of how many sales are made.
  5. Simplest organizational structure, which contains a direct chain of command through levels of personnel.
  6. Plan an overview of your business goals and includes details on how you think you are going to achieve them.
  7. Opportunity a consumer need or want that can be potentially met by a new business
  8. offers services to customers, for example a shoe repair shop.
  9. Is a potential group of customers, people or businesses that are able and willing to purchase a particular product or service.
  10. Entrepreneurs that create business ideas by identifying sources of opportunity.
  11. an organized way to gather and understand information needed to make informed business decisions based on the potential customers and competitors that exist in the market.
  12. A form of primary research, usually consisting of a small group of people gathered together to help discuss or answer a prepared set of questions.
  13. Rival businesses competing for the dollars your target market spends.
  14. a specific group of customers in the broader target market who are most likely to buy a product or service.
  15. Demographics; objective social and economic facts about people such as age, gender, and family size , where customers live and where businesses are located
  16. Point is when a business’s expenses and sales equal zero because the business has sold exactly enough units to cover its fixed expenses
  17. sell directly to the customer, for instance a local shoe store that gets its shoes from the different shoe companieswholesalers to sell to customers that come into the store.
Down
  1. interviews or Surveys; asking potential customers their thoughts regarding your business, or the current businesses they visit Focus Groups; bringing a small group of people together to help solve a problem or answer a set of questions Observations; visit competitors in the area and observe how they interact with customers.
  2. existing information that was previously gathered for a purpose other than the study at hand.
  3. The process of starting a new business.
  4. Entrepreneurs that apply their hobbies, skills, and interests to a business opportunity.
  5. amount of profit (or loss) the business earns after paying expenses and taxes.
  6. Someone who starts and runs their own business.
  7. an evaluation of a company’s internal Strengths, internal Weaknesses, external Opportunities in the market and external Threats in the market.
  8. puts employees in more than one department together to work towards a specific goal.
  9. To think or act like an entrepreneur.
  10. sell products in larger volumes (but less than the manufacturer) to the retailer, such as a global shoe company company that hagets its shoes made by the a factorymanufacturer and then sells them to local stores.
  11. a chance of losing something.
  12. is based on the amount of product or service a customer buys.
  13. A business that sells a different product or service from yours, but fills the same customer need or want.
  14. the art of presenting a business in a way that clearly communicates the value of the product or service
  15. Anything that has a value
  16. Create a product, such as a factory that creates shoes.
  17. profit earned before paying taxes on it. Found by taking the total contribution margin minus the fixed monthly expenses.
  18. Profile Identifying a target market segments helps find very specific information about a group of potential customers.
  19. Relationships between important financial data that is expressed as a fraction or a percentage.
  20. is what makes a business unique and potentially better than the competition. It is made up of features and benefits.
  21. abilities that are acquired through training and practice.
  22. the amount of money brought in by a business before any expenses. Equal to the total number of units sold multiplied by the selling price per unit for the period that for which the statement is being prepared.
  23. What a product does and how it appears to the senses (sight, sound, taste, smell, and touch).
  24. new information gathered during the Market Research phase that comes directly from potential groups of customers or competitors in the market. We call this primary data, because it is data that entrepreneurs collect for the first time, directly from the source. Entrepreneurs should return to their list of questions, eliminate those that were answered by secondary research, and determine which ones require primary research.

41 Clues: Anything that has a value • a chance of losing something. • To think or act like an entrepreneur. • The process of starting a new business. • people,Product, Place, Price, Promotion. • Someone who starts and runs their own business. • Create a product, such as a factory that creates shoes. • abilities that are acquired through training and practice. • ...

Toeic crossword 2024-11-13

Toeic crossword crossword puzzle
Across
  1. warehouse
  2. bribery
  3. headquarters
  4. factory
  5. chart
  6. invoice
  7. ceo
  8. retirement
  9. appointment
  10. luggage
  11. promotion
  12. sustainable
  13. shareholder
  14. realestate
  15. résignation
  16. salary
  17. trainee
Down
  1. boardofdirectors
  2. fare
  3. customer
  4. accommodation
  5. redundancy
  6. weatherforecast
  7. quarter
  8. hiring
  9. merger
  10. supplier
  11. dismissal
  12. booking
  13. applicant
  14. ethical
  15. staff

32 Clues: ceo • fare • chart • staff • hiring • merger • salary • bribery • factory • quarter • invoice • booking • luggage • ethical • trainee • customer • supplier • warehouse • dismissal • promotion • applicant • redundancy • retirement • realestate • appointment • sustainable • shareholder • résignation • headquarters • accommodation • weatherforecast • boardofdirectors

p.32 2025-08-17

p.32 crossword puzzle
Across
  1. ответ
  2. жалоба
  3. обратная связь
  4. верность
  5. возможность
  6. обеспечивать
  7. провал
  8. поддержка
  9. The customer spends 30 seconds on_____ and then has to explain the problem again
  10. улучшить
  11. ___a solution предложить решение
  12. вопрос, запрос
Down
  1. соц.сети
  2. предложить (идею)
  3. ___ a complaint
  4. преимущество
  5. решение
  6. объяснять
  7. сообщить
  8. клиент
  9. ____times время ответа
  10. вопрос, проблема

22 Clues: ответ • жалоба • клиент • провал • решение • соц.сети • верность • сообщить • улучшить • объяснять • поддержка • возможность • преимущество • обеспечивать • обратная связь • вопрос, запрос • ___ a complaint • вопрос, проблема • предложить (идею) • ____times время ответа • ___a solution предложить решение • The customer spends 30 seconds on_____ and then has to explain the problem again

Quality Day 2015 2015-11-12

Quality Day 2015 crossword puzzle
Across
  1. Repeatable Way to Perform Job
  2. Document to Describe Task
  3. Person that Builds Product
  4. Drawing with dimensions
  5. Frontline Quality Person
  6. Result of Measuring
  7. Most Defects Found by Customer
  8. Quick Measurement Device
  9. How We Measure Process Performance
Down
  1. Highest Cost of Quality
  2. The Reason We Are Here
  3. Check to Make Sure Gage is Good
  4. Disposition When Part Not Repairable
  5. Cause of Customer Dissatisfaction
  6. Quality Culture
  7. Person Who Designs Product
  8. First Step in Understanding Job

17 Clues: Quality Culture • Result of Measuring • The Reason We Are Here • Highest Cost of Quality • Drawing with dimensions • Frontline Quality Person • Quick Measurement Device • Document to Describe Task • Person that Builds Product • Person Who Designs Product • Repeatable Way to Perform Job • Most Defects Found by Customer • Check to Make Sure Gage is Good • First Step in Understanding Job • ...

01/18 Team Meeting 2024-01-10

01/18 Team Meeting crossword puzzle
Across
  1. ___________ is a great tool to find a solution
  2. let the customer vent, do not _________
  3. _________ and ask questions
  4. put yourself in the customers _____
  5. you should only apologize when _________
  6. empowerment shouldn't be the _____ option
  7. take the _____
Down
  1. firm with a _____
  2. ____ transfer to management
  3. manager transfers should be kept under ___ minutes
  4. _______ when necessary to avoid the same issue in the futre
  5. get to the ____ of the issue
  6. trust your ___
  7. _________ with the customer
  8. ____ the customer out
  9. when in doubt call ________
  10. keep energy ___

17 Clues: trust your ___ • take the _____ • keep energy ___ • firm with a _____ • ____ the customer out • ____ transfer to management • _________ and ask questions • _________ with the customer • when in doubt call ________ • get to the ____ of the issue • put yourself in the customers _____ • let the customer vent, do not _________ • you should only apologize when _________ • ...

Business Technology 2023-05-03

Business Technology crossword puzzle
Across
  1. Digital tools used to make life easier
  2. Someone who starts their own business
  3. Physical products that could be bought or sold
  4. The money left over after expenses are paid
  5. A document that protects an inventor from someone else making, using, or selling their invention
Down
  1. A new way of doing things.
  2. A rivalry among businesses for consumer money
  3. Someone who buys your product or service
  4. Money for investments
  5. The process of making connections and building relationships

10 Clues: Money for investments • A new way of doing things. • Someone who starts their own business • Digital tools used to make life easier • Someone who buys your product or service • The money left over after expenses are paid • A rivalry among businesses for consumer money • Physical products that could be bought or sold • ...

Restaurant 2025-10-22

Restaurant crossword puzzle
Across
  1. A woman who serves food in a restaurant
  2. An arrangement to have a table ready
  3. A list of food and drinks available in a restaurant
  4. A piece of paper that shows how much you must pay
  5. A person who buys food or services
Down
  1. A man who serves food in a restaurant
  2. The food or drink you ask for
  3. A piece of furniture where you eat
  4. A professional cook
  5. Extra money given for good service

10 Clues: A professional cook • The food or drink you ask for • A piece of furniture where you eat • A person who buys food or services • Extra money given for good service • An arrangement to have a table ready • A man who serves food in a restaurant • A woman who serves food in a restaurant • A piece of paper that shows how much you must pay • ...

MCO company 2026-03-16

MCO company crossword puzzle
Across
  1. = posséder quelque chose ou être propriétaire d’une entreprise
  2. = le siège social d’une entreprise, l’endroit où se trouve la direction principale
  3. = marque
  4. = personne qui crée ou lance une entreprise
  5. = fournir un produit ou un service
Down
  1. = l’ensemble des employés qui travaillent pour une entreprise
  2. = entreprise contrôlée ou détenue par une autre entreprise
  3. = gagner de l’argent grâce à son travail ou à son activité
  4. = personne qui achète des produits ou des services
  5. = chiffre d’affaires annuel d’une entreprise

10 Clues: = marque • = fournir un produit ou un service • = personne qui crée ou lance une entreprise • = chiffre d’affaires annuel d’une entreprise • = personne qui achète des produits ou des services • = entreprise contrôlée ou détenue par une autre entreprise • = gagner de l’argent grâce à son travail ou à son activité • ...

Economics 2022-04-03

Economics crossword puzzle
Across
  1. to pay money
  2. to give someone something they purchased
  3. what something costs
  4. a business where you can save your money
  5. something you would like to have but don't need
  6. dollars and cents
  7. an item that is made or grown to be sold
  8. money that is borrowed to pay for things
  9. to keep money instead of spending it
Down
  1. how many people want the item
  2. to use something from someone then give it back later
  3. money that comes from your bank account
  4. a piece of paper that uses money from a bank account to pay for things
  5. something you must have to live
  6. a job a worker does for a customer
  7. when items cost less than usual

16 Clues: to pay money • dollars and cents • what something costs • how many people want the item • something you must have to live • when items cost less than usual • a job a worker does for a customer • to keep money instead of spending it • money that comes from your bank account • to give someone something they purchased • a business where you can save your money • ...

Week 5 2026-02-02

Week 5 crossword puzzle
Across
  1. He gives money to ______ every month.
  2. A ______ helps you control how much you spend.
  3. The project needs more ______ to continue.
  4. This is a ______ decision that affects your future.
  5. Visit the nearest bank ______ for customer service.
  6. Food and rent are common household ______.
  7. She made a bank ______ to her savings account.
  8. Many people ______ their money to earn more.
Down
  1. When traveling abroad, you must exchange your money into the local ______.
  2. You can ______ money from an ATM.
  3. The bank will ______ your identity before opening the account.
  4. Her monthly ______ comes from her job.
  5. Please make a cash ______ at the bank.
  6. She studies ______ at university.
  7. I wrote a ______ to pay the electricity bill.
  8. He built his ______ over many years.

16 Clues: You can ______ money from an ATM. • She studies ______ at university. • He built his ______ over many years. • He gives money to ______ every month. • Her monthly ______ comes from her job. • Please make a cash ______ at the bank. • The project needs more ______ to continue. • Food and rent are common household ______. • Many people ______ their money to earn more. • ...

"Cloudy Words" 2014-04-28

"Cloudy Words" crossword puzzle
Across
  1. without this there would be no internet
  2. something you offer to a customer
  3. a "synonym" for surface
  4. you have ... to cloud services
Down
  1. someone who offers cloud "products"
  2. a place where data is saved

6 Clues: a "synonym" for surface • a place where data is saved • you have ... to cloud services • something you offer to a customer • someone who offers cloud "products" • without this there would be no internet

FluorQA - People - Group 2 2023-06-19

FluorQA - People - Group 2 crossword puzzle
Across
  1. US-IT Controls and Compliance
  2. US-EVP, Chief Information Officer
  3. US-IT Customer Readiness Team
Down
  1. US-IT Digital Contracts & Asset Service
  2. Manila-IT Operations Director
  3. US-Senior Director II, Chief Information Security Officer

6 Clues: US-IT Controls and Compliance • Manila-IT Operations Director • US-IT Customer Readiness Team • US-EVP, Chief Information Officer • US-IT Digital Contracts & Asset Service • US-Senior Director II, Chief Information Security Officer

Stakeholders 2022-11-29

Stakeholders crossword puzzle
Across
  1. word of mouth reviews
  2. provide area with employment
  3. someone who is outside of the business
Down
  1. what impact people have on the business
  2. prioritises good customer service
  3. someone on the inside of the business

6 Clues: word of mouth reviews • provide area with employment • prioritises good customer service • someone on the inside of the business • someone who is outside of the business • what impact people have on the business

Pricing 2017-01-29

Pricing crossword puzzle
Across
  1. is an economic principle that describes a consumer's desire and willingness to pay a price for a specific good or service.
  2. a person or thing that consumes.
  3. the price for the sale of farm produce direct from the producer |
  4. Agreement, contract, exchange, understanding, or transfer of cash or property that occurs between two or more parties
  5. A value that will purchase a finite quantity, weight, or other measure of a good or service.
  6. someone or something that gathers together materials from a variety of sources
  7. The management process through which goods and services move from concept to the customer.
  8. A benefit given by the government to groups or individuals usually in the form of a cash payment or tax reduction.
  9. the price at which someone buys or can buy something the price at which a dealer will buy shares, bonds etc
  10. The price at which someone buys or can buy something the price at which a dealer will buy shares, bonds etc
Down
  1. an essential or distinctive characteristic, property, or attribute
  2. transaction in which no physical goods are exchanged.
  3. voluntary, deliberate, and legally binding agreement between two or more people.
  4. price which is set by a producer or manufacturer for the sale of goods to intermediaries in the supply chain who then distribute the goods ultimately to the retail sector.
  5. the price at which the quantity of a product offered is equal to the quantity of the product in demand.
  6. financial benefit that is realized when the amount of revenue gained from a business activity exceeds the expenses
  7. A commercial organization that operates on a for-profit basis and participates in selling goods or services to consumers.
  8. The price of a good or product when it is sold to the end user for consumption, not for resale through a third-party distribution channel.
  9. A fundamental economic concept that describes the total amount of a specific good or service that is available to consumers.
  10. a sum of money demanded by a government for its support or for specific facilities or services, levied upon incomes, property, sales

20 Clues: a person or thing that consumes. • transaction in which no physical goods are exchanged. • the price for the sale of farm produce direct from the producer | • an essential or distinctive characteristic, property, or attribute • someone or something that gathers together materials from a variety of sources • ...

Principles of Business Chapter 1 Vocabulary 2023-09-25

Principles of Business Chapter 1 Vocabulary crossword puzzle
Across
  1. a license is granted to another entity to retail a company's products or services
  2. a single store or small chain
  3. a customer who makes quick perchase desicions
  4. a customer who is motivated to be one of the first to purchase the newest technology
  5. a customer who views shopping as a fun occasion, rather than looking for specific merchandise or services
  6. a shopper who wants to find out what's trendy before making a purchase
  7. large company with many retail locations
  8. a person who purchases goods or services
Down
  1. a shopper who spends a lot of time checking out products and prices through online sites
  2. buys large quantities of products dirently from the manufacturer
  3. a business owned by shareholders
  4. physical goods that are bought and sold
  5. intangible, cannot be physically owned by the customer
  6. the process of selling or services
  7. a shopper who repeatedly chooses to shop at the same retailer over others
  8. produces finished products
  9. a business or person who sells products or services
  10. offers customers to interact with the multiple options in their ecosystem

18 Clues: produces finished products • a single store or small chain • a business owned by shareholders • the process of selling or services • physical goods that are bought and sold • large company with many retail locations • a person who purchases goods or services • a customer who makes quick perchase desicions • a business or person who sells products or services • ...

hospitality and tourism 2021-03-10

hospitality and tourism crossword puzzle
Across
  1. guide / booklet with information about particular place to visit
  2. travel / travel done for rest and relaxation
  3. / express the meaning of (the writer or speaker or something written or spoken) using different words, especially to achieve greater clarity.
  4. business / a business that has only one location and one unit.
  5. / a type of language that consists of words and phrases that are regarded as very informal, are more common in speech than writing, and are typically restricted to a particular context or group of people.
  6. / a journey on a ship to a number of destinations
  7. switching / The practice of alternating between two or more languages or varieties of language in conversation
Down
  1. management / the day to day running of a hotel
  2. service / total customer experience with business
  3. industry / business that physically moves people from one place to another.
  4. star / best quality
  5. / is the language of specialized terms used by a group or profession.
  6. / an available room in hotel, motel. etc
  7. travel / travel people do as part of their jobs
  8. / period time for rest and is free from daily obligations
  9. question / that you ask to gain greater insight into what someone has just told
  10. listening / A technique that is used in counseling, training, and solving disputes or conflicts
  11. / stay while they are on the road
  12. listening / A technique that is used in counseling, training, and solving disputes or conflicts.
  13. property / a business that provides overnight accommodations

20 Clues: star / best quality • / stay while they are on the road • / an available room in hotel, motel. etc • travel / travel done for rest and relaxation • management / the day to day running of a hotel • / a journey on a ship to a number of destinations • travel / travel people do as part of their jobs • service / total customer experience with business • ...

Globalization 2021-12-09

Globalization crossword puzzle
Across
  1. hiring a company to do customer service jobs
  2. moving your factory to another country
  3. Globalization occurs by phone, tv, and _______
  4. This is the most common language in the world
  5. This is the government type in the US
Down
  1. ____ convergence is when cultures come together
  2. this is a con of globalization - like covid
  3. Things like soccer/olympics - help globalization
  4. the creation of a common global culture

9 Clues: This is the government type in the US • moving your factory to another country • the creation of a common global culture • this is a con of globalization - like covid • hiring a company to do customer service jobs • This is the most common language in the world • Globalization occurs by phone, tv, and _______ • ____ convergence is when cultures come together • ...

Vocabulary unit 3 2023-04-19

Vocabulary unit 3 crossword puzzle
Across
  1. a customer service team has to be...
  2. with this ___tv, the pictures are really clear!
  3. you should offer good ___ to your customers
Down
  1. these new computers are all very...
  2. this software is easy to understand! it is..
  3. The car accident was caused by ____ brakes.
  4. a product that never breaks is..
  5. this product is liked or admired by many people

8 Clues: a product that never breaks is.. • these new computers are all very... • a customer service team has to be... • The car accident was caused by ____ brakes. • you should offer good ___ to your customers • this software is easy to understand! it is.. • this product is liked or admired by many people • with this ___tv, the pictures are really clear!

Kid Entr 2024-02-15

Kid Entr crossword puzzle
Across
  1. information in the form of numbers, patterns, or examples
  2. a person who buys your product or service
  3. vision the ability to see solutions and opportunities
  4. accomplishing tasks in less time
Down
  1. money we earn from selling goods or services
  2. turning results into numbers
  3. looking for patterns in the world around you
  4. everyone who would buy your product

8 Clues: turning results into numbers • accomplishing tasks in less time • everyone who would buy your product • a person who buys your product or service • money we earn from selling goods or services • looking for patterns in the world around you • vision the ability to see solutions and opportunities • information in the form of numbers, patterns, or examples

KYC 2020-11-18

KYC crossword puzzle
Across
  1. Last of the four steps recommended in RBI guidelines for KYC is ____ management
  2. Banks should pay special ____ to complex, unusually large transactions and all unusual patterns which have no apparent economic or visible lawful purpose
  3. 2nd of the four steps recommended in RBI guidelines for KYC is Customer ____ Procedures
  4. Money ____ generally refers to ‘washing’ the proceeds or profits generated from criminal activities such as drug trafficking, smuggling, corruption etc
  5. 1st of the four steps recommended in RBI guidelines for KYC is Customer ____ Policy
  6. Customer Acceptance Policy refers to performing due ____ with background checks to ensure that customer/entity is using their real name and not involved in terrorism or other illegal activities.
  7. RBI defines KYC as a customer identification process that involves making reasonable efforts to determine the true identity and beneficial ____
Down
  1. KYC means Know-Your-____
  2. Risk ____ refer to an effective KYC program put in place by establishing appropriate procedures and ensuring their effective implementation
  3. KYC will also be carried out at when there are changes to____, mandate holders, beneficial owners etc
  4. Customer Identification Procedure means to identify and verify all customers’ identities and purposes to the bank’s ____.
  5. 3rd of the four steps recommended in RBI guidelines for KYC is ____ transactions
  6. Robust KYC ____are relevant to the safety and soundness of banks because they help protect the integrity of the banking system
  7. ____ theft is a form of stealing someone's identity, usually as a method to gain access to bank credit and other benefits in that person's name
  8. Banks must ensure robust KYC compliance and readiness through measures such as staff and management ____ as well as Customer education
  9. A bank’s practice of gathering relevant information from its customers for the purpose of doing business with them is called ____
  10. Following good KYC processes reduce the likelihood of a bank becoming the victim/vehicle of ____ crime
  11. ____ financing refers to the money used to fund terrorist activities which moves through the global financial system
  12. KYC will be carried out at during ____ of a new account

19 Clues: KYC means Know-Your-____ • KYC will be carried out at during ____ of a new account • Last of the four steps recommended in RBI guidelines for KYC is ____ management • 3rd of the four steps recommended in RBI guidelines for KYC is ____ transactions • 1st of the four steps recommended in RBI guidelines for KYC is Customer ____ Policy • ...

Digital Marketing Friday 2025-08-01

Digital Marketing Friday crossword puzzle
Across
  1. The specific group your strategy is aimed at
  2. The act of studying and interpreting data
  3. Content marketing strategy using written posts
  4. Framework to analyze strengths, weaknesses, opportunities, threats
  5. A specialized segment of the market
  6. Input that helps generate AI-based content
  7. One of the 7 P’s of Marketing that focuses on advertising and communication strategies
Down
  1. Parent company of Facebook and Instagram
  2. A structured series of marketing activities
  3. A potential customer interested in your product or service
  4. When content spreads fast and wide
  5. The target person your marketing strategy focuses on
  6. The king of digital marketing
  7. The unique name of your website
  8. Helps your website rank higher on Google
  9. Short-form video content format

16 Clues: The king of digital marketing • The unique name of your website • Short-form video content format • When content spreads fast and wide • A specialized segment of the market • Parent company of Facebook and Instagram • Helps your website rank higher on Google • The act of studying and interpreting data • Input that helps generate AI-based content • ...

Chapter 1 & 2 Vocabulary 2022-08-25

Chapter 1 & 2 Vocabulary crossword puzzle
Across
  1. Efforts made by a company to shape the way audiences perceive the company; how a brand is seen by the public (public image) can have an effect of the brand's actions
  2. Process of determining the most effective approach to advertise a product or service
  3. Process of gathering and analyzing information about customers' needs and preferences
  4. marketing strategy focused on getting customers to support your product or brand
Down
  1. Distinctive name, words, design, logo, mark, or a combination of these elements that create company or product identity and that separate the company or product from competitors
  2. The collection, reporting, and examination of actions taken on a website
  3. Statement or phrase that encourages audience response
  4. Diverse groups of consumers participating in guided discussion conducted to better understand customer perception of a particular product or service
  5. A selected group of consumers, often in a geographic location, introduced to a product, service, or messaging strategy before a full-scale marketing plan in launched
  6. Short-term activity that provides incentives to potential customers and that is intended to help increase sales or create awareness of a product or service

10 Clues: Statement or phrase that encourages audience response • The collection, reporting, and examination of actions taken on a website • marketing strategy focused on getting customers to support your product or brand • Process of determining the most effective approach to advertise a product or service • ...

Returns 2016-02-04

Returns crossword puzzle
Across
  1. Customer didn't like the item
  2. Escalation template for Ingram Micro
  3. The item was damaged while in transit to the customer
  4. Customer needs to check here for information on refunds
  5. "You must initiate a return within 30 days of ____"
  6. only item we do exchanges on
Down
  1. Cannot be returned
  2. Responsibility of the customer in a buyers remorse return
  3. Item arrived defective or incorrect
  4. 1-2 business days to leave the warehouse, 3-6 to arrive
  5. Happens if the customer doesn't return the original item and we've sent an immediate replacement
  6. Item never arrived to the customer

12 Clues: Cannot be returned • only item we do exchanges on • Customer didn't like the item • Item never arrived to the customer • Item arrived defective or incorrect • Escalation template for Ingram Micro • "You must initiate a return within 30 days of ____" • The item was damaged while in transit to the customer • 1-2 business days to leave the warehouse, 3-6 to arrive • ...

4 Ps and 3 extra Ps 2020-05-23

4 Ps and 3 extra Ps crossword puzzle
Across
  1. how the store is designed
  2. the system which is used to deliver a service
Down
  1. company provides information to customers about itself and its products
  2. who comes into contact with the customer
  3. what company wants to market
  4. distribution channel
  5. must be calculated to provide a profit

7 Clues: distribution channel • how the store is designed • what company wants to market • must be calculated to provide a profit • who comes into contact with the customer • the system which is used to deliver a service • company provides information to customers about itself and its products

S3 Business Management 2023-08-17

S3 Business Management crossword puzzle
Across
  1. , A sector of the Economy.
  2. , One of the factors of production.
Down
  1. , This is a type of research that is first hand information.
  2. , If a customer receives bad customer service, they may leave this for the business online
  3. , This is the size of a sole traders business.

5 Clues: , A sector of the Economy. • , One of the factors of production. • , This is the size of a sole traders business. • , This is a type of research that is first hand information. • , If a customer receives bad customer service, they may leave this for the business online

Quality/Compliance Crossword 2016-12-04

Quality/Compliance Crossword crossword puzzle
Across
  1. Spoof@americanexpress.com is response to
  2. Event held for double the rewards until December 31, 2016
  3. Companion tickets are subject to government taxes fees and airline-imposed fuel security surcharges and fees of no more than $2,500 roundtrip
  4. Any Customer Contact from an individual identifiable consumer that (1) indicates a particular act or practice may be in violation of any internal policy, Law(s) and/or Regulation(s) to which the Bank is subject, including prohibitions of unfair, deceptive, or abusive acts or practices (2) identified as a potential defect or (3) was received as an Agency Complaint
  5. Allows our Consumer, OPEN and Corporate Centurion Card Members complimentary access to the largest number of airport VIP lounges worldwide, regardless of the airline being flown, ticket class, or membership in a specific airline lounge program.
  6. Any Customer Contact where (1) a customer expresses dissatisfaction or confusion concerning terms, costs, or features of a product or service or (2) any Customer Contact that would otherwise be a Priority Complaint but for which the customer is not identifiable.
  7. If you make your payment within 48 hours of the due date, it will be noted on your account immediately. However, we cannot guarantee that the account will remain current or that you won't forfeit reward points.
Down
  1. Incidental fees such as baggae check, inflight refreshment
  2. 24 hours a day, 7 days a week for medical, legal, financial or other select emergency coordination and assistance services while traveling more than 100 miles from home
  3. payment of government imposed taxes and fees will be no more than $75 for a round - trip domestic flight (for itineraries with up to 4 flight segments). Baggage charges and other restrictions apply.
  4. Other programs such as NEXUS, SENTRI, and Privium are not eligible for this credit.You are responsible for paying all charges until the statement credit posts to your account.
  5. Must be located in the U.S. and must be in the primary business of selling automobile gasoline.

12 Clues: Spoof@americanexpress.com is response to • Event held for double the rewards until December 31, 2016 • Incidental fees such as baggae check, inflight refreshment • Must be located in the U.S. and must be in the primary business of selling automobile gasoline. • ...

Customer Care Week 2021 2021-09-29

Customer Care Week 2021 crossword puzzle
Across
  1. what QA stands for
  2. what you do to show that the customer's issue is resolved
  3. resolution used when the customer accepts the answer to their issue
  4. losing points on the QA form
  5. an email sent to the customer only to be used when the customer needs to call back
  6. CEM 2 includes using the correct ____ like the itinerary tab
  7. identification number assigned to each reservation
  8. Customer Assistance Resolution & Escalation System; we use this to create cases, log notes, and perform actions to support the customer's needs
  9. part 1 of the Correctness section that includes creating a case and choosing the correct script
  10. activity in which the rental car company is reached via email or phone
  11. activity in which a reservation can be canceled or set up for an exchange
  12. try to avoid using this issue when closing a case
  13. part 2 of the Correctness section that includes following the script
Down
  1. the process of getting the customer to another workgroup
  2. meeting with your Team Lead or QA Analyst OR when something is done wrong during a call but you don't miss points on it
  3. universal way of spelling out a word in which a word is used substitute each letter of the alphabet
  4. the process used to make sure that the caller should have access to the reservation
  5. the goal for this is 30 seconds or less
  6. the reason why the customer is calling in
  7. tool used to figure out how to deal with the customer's issue
  8. auto-fail that is caused by sharing information to a caller that is not fully vetted or shouldn't have access to the reservation
  9. process of reviewing the flight details and notify the customer of any operating carriers
  10. the 1st section on the QA form
  11. a type of script that you click through
  12. dealing with the customer's issue in a way that keeps them from having to call back

25 Clues: what QA stands for • losing points on the QA form • the 1st section on the QA form • the goal for this is 30 seconds or less • a type of script that you click through • the reason why the customer is calling in • try to avoid using this issue when closing a case • identification number assigned to each reservation • the process of getting the customer to another workgroup • ...

Business Stakeholders 2022-04-12

Business Stakeholders crossword puzzle
Across
  1. guardianship and protection in relation to the environment and its resources.
  2. things companies produce and sell to make money.
  3. Achievement of an action (or goal) that has been set for the business.
  4. the group of people with the authority to govern a country or state; They are interested in business’ ability to earn revenue, provide jobs, and pay tax.
  5. The control over an enterprise, providing the power to dictate the operations and functions.
  6. Market A particular group of consumers at which a product or service is aimed. This group also includes specific customers to whom a company directs its marketing efforts
  7. A person employed for wages or salary, especially at non-executive level.
  8. stakeholders whose interest in a company comes through a direct relationship, such as employment, ownership, or investment.
Down
  1. the difference between the amount earned and the amount spent in buying, operating, or producing something has been accounted for.
  2. the creation of a new or improved product or service.
  3. A person who sets up a business or businesses, taking on financial risks in the hope of profit.
  4. what a company expects to accomplish over a specific period of time
  5. an owner of shares of a company. They own a portion of the company, but are not necessarily involved in day to day decision making or management.
  6. an organization or enterprising entity engaged in commercial, industrial, or professional activities
  7. A person who buys goods or services from a shop or business
  8. A particular sector of a population, organised by income levels, age, gender, race.
  9. A person or organization that provides something needed such as a product or service.
  10. stakeholders who do not directly work with a company but are affected somehow by the actions and outcomes of the business.
  11. The commercialisation of a new or improved product or service

19 Clues: things companies produce and sell to make money. • the creation of a new or improved product or service. • A person who buys goods or services from a shop or business • The commercialisation of a new or improved product or service • what a company expects to accomplish over a specific period of time • ...

kaubandus 2026-01-28

kaubandus crossword puzzle
Across
  1. – To give someone a job and pay them for their work
  2. – Showing consideration and value for others
  3. – Physical products that are bought and sold
  4. – The act of offering goods or services for money
  5. – A statement saying that something is wrong or unsatisfactory
  6. – A method of collecting information by asking questions
  7. – The general opinion about a company or brand
  8. – The amount of money something costs
  9. – All the employees working for a company
  10. – Choosing a specific customer group to focus marketing on
  11. – Goods or materials a company has available for sale
  12. – Groups of businesses producing similar goods or services
  13. – The highest-ranking executive in a company
  14. – Support or services provided after a purchase
  15. – A reduction in the original price
  16. – The act of buying goods or services
  17. – A specific area of economic activity
  18. – Facts and information collected for analysis
  19. – Help or work provided to customers
  20. – Names or symbols that identify products or companies
  21. – The activity of buying and selling goods and services
  22. – The sale of goods directly to consumers
  23. – The exchange of information between people or organizations
  24. – The amount of money needed to produce or buy something
  25. – Special methods or ways of doing something
  26. – A financial plan showing income and expenses
  27. – Paid communication used to promote products or brands
  28. – A legal agreement between two or more parties
Down
  1. – An organization that sells goods or services to make money
  2. – Items that are made and sold
  3. – Officially approved as environmentally friendly
  4. – A business exchange, such as buying or selling
  5. – When customers continue to choose the same brand or company
  6. – Other companies offering similar products or services
  7. – Dividing a market into smaller customer groups
  8. – Planning and managing the movement of goods
  9. – The rate at which customers stop using a service
  10. – A business organization that sells goods or services
  11. – The process of controlling and organizing a business
  12. – The act of selling products or services
  13. – People who buy goods or services
  14. – Openness and honesty in business actions and information
  15. – Planned marketing or advertising activities
  16. – The activity of buying goods
  17. – Moral principles that guide behavior in business
  18. – The quality of being trusted and believed
  19. – A duty to act correctly and ethically
  20. – Activities used to promote and sell products or services
  21. – High-quality or higher-priced product or service
  22. – Confidence in a company’s honesty and reliability

50 Clues: – Items that are made and sold • – The activity of buying goods • – People who buy goods or services • – A reduction in the original price • – Help or work provided to customers • – The amount of money something costs • – The act of buying goods or services • – A specific area of economic activity • – A duty to act correctly and ethically • ...

Product Knowledge 2022-04-21

Product Knowledge crossword puzzle
Across
  1. A ten digit code required by the bank
  2. __________@absa.co.za
  3. What is the function to check the name of an ATM?
  4. What is the function to check if a customer has a Chip and PIN card?
  5. This service just requires the cellphone number of the recipient.
Down
  1. In which city did ABSA originate?
  2. __________ Banker
  3. What is the function to check debit card limits?
  4. A smaller version of Internet Banking
  5. This is known as an Instant Payment

10 Clues: __________ Banker • __________@absa.co.za • In which city did ABSA originate? • This is known as an Instant Payment • A ten digit code required by the bank • A smaller version of Internet Banking • What is the function to check debit card limits? • What is the function to check the name of an ATM? • This service just requires the cellphone number of the recipient. • ...

-ice words 2023-04-20

-ice words crossword puzzle
Across
  1. I demand _________! The culprit must be punished!
  2. Be careful! Do not fall off the ___________! (hint: like a cliff)
  3. You helped him getaway! That makes you his _________.
  4. _______________ makes perfect!
Down
  1. Did you _______ the colour of her shoe? (hint: see)
  2. This restaurant has great customer ______________.
  3. Someone who learns how to do a craft by observing an expert
  4. Wishing something bad would happen to someone
  5. A fancy type of cup used by kings
  6. A place some people work

10 Clues: A place some people work • _______________ makes perfect! • A fancy type of cup used by kings • Wishing something bad would happen to someone • I demand _________! The culprit must be punished! • This restaurant has great customer ______________. • Did you _______ the colour of her shoe? (hint: see) • You helped him getaway! That makes you his _________. • ...

BM&A Final Quiz to Escape 2023-01-20

BM&A Final Quiz to Escape crossword puzzle
Across
  1. - when goods are accepted by Dorsey Road Warehouse or the end customer
  2. - Acquisition Security Form, required for IT purchases
  3. - how the government pays for purchases
  4. - states the the type of "thing" being purchased
Down
  1. - the government has agreed to pay for a good or service financially
  2. - provides financial details of what is being purchased
  3. - Estimate provided by the vendor
  4. - NSA Accounting System of Record
  5. - Procurement Authorization Request, required for software purchases
  6. - NSA Contracting source system of record

10 Clues: - Estimate provided by the vendor • - NSA Accounting System of Record • - how the government pays for purchases • - NSA Contracting source system of record • - states the the type of "thing" being purchased • - Acquisition Security Form, required for IT purchases • - provides financial details of what is being purchased • ...

3.03 vocab 2022-05-04

3.03 vocab crossword puzzle
Across
  1. Correct; error-free
  2. Courteous; respectful
  3. The belief that providing customers with excellent service should be a business's top priority
Down
  1. A measure of how well a business has met its customers' expectations
  2. Something required or essential that is lacking
  3. The people who buy goods and services
  4. A customer's expression of dissatisfaction
  5. Able to accomplish a task using a minimum amount of time and effort
  6. Advantage
  7. Any paid form of non-personal presentation of ideas, goods, or services

10 Clues: Advantage • Correct; error-free • Courteous; respectful • The people who buy goods and services • A customer's expression of dissatisfaction • Something required or essential that is lacking • Able to accomplish a task using a minimum amount of time and effort • A measure of how well a business has met its customers' expectations • ...

Creatio Marketing Crossword Puzzle 2026-02-04

Creatio Marketing Crossword Puzzle crossword puzzle
Across
  1. Data insights to measure performance.
  2. A dedicated web page designed for a marketing objective, such as a promotion or lead generation
  3. Name of the CRM platform we are implementing
  4. A measurable performance indicator.
Down
  1. A potential customer showing interest.
  2. A group of customers with shared characteristics.
  3. The intended audience for marketing efforts.
  4. A Visual display of key metrics.
  5. A coordinated marketing effort to promote a product or service.
  6. A series of steps automated in a system.

10 Clues: A Visual display of key metrics. • A measurable performance indicator. • Data insights to measure performance. • A potential customer showing interest. • A series of steps automated in a system. • The intended audience for marketing efforts. • Name of the CRM platform we are implementing • A group of customers with shared characteristics. • ...

ot test 2022-06-14

ot test crossword puzzle
Across
  1. customer
  2. wii
  3. wow
  4. advocacy
  5. owners
  6. frontline
  7. partner
  8. harmony
  9. unexpected
  10. total
  11. excellence
  12. obsession
  13. inclusive
  14. kind
  15. protect
  16. sustainable
Down
  1. information
  2. mindset
  3. power
  4. sweat
  5. eye
  6. high
  7. star
  8. north
  9. details
  10. fierce
  11. deserving
  12. opentext
  13. knot
  14. growth
  15. trust
  16. aim

32 Clues: wii • wow • eye • aim • high • star • knot • kind • power • sweat • north • total • trust • owners • fierce • growth • mindset • details • partner • harmony • protect • customer • advocacy • opentext • frontline • deserving • obsession • inclusive • unexpected • excellence • information • sustainable

Complete the crossword puzzle below 2021-06-28

Complete the crossword puzzle below crossword puzzle
Across
  1. a shop that sells directly to the public
  2. extremely hungry
  3. sb who buys goods or services
Down
  1. into to stray or roam into something or some place
  2. a long narrow space between the rows of shelves in a supermarket
  3. the height of a person’s eyes
  4. to help sell a product, service
  5. the place where a business sells its goods

8 Clues: extremely hungry • the height of a person’s eyes • sb who buys goods or services • to help sell a product, service • a shop that sells directly to the public • the place where a business sells its goods • into to stray or roam into something or some place • a long narrow space between the rows of shelves in a supermarket

Vocabulary 3 2017-06-26

Vocabulary 3 crossword puzzle
Across
  1. A part of a street marked off by the two nearest cross streets
  2. To gain by working or by supplying service
  3. To gather together; collect
  4. A person who buys goods or services
Down
  1. To work out by thinking
  2. To get in touch with
  3. To be able to pay for or spare
  4. To open out wide or wider

8 Clues: To get in touch with • To work out by thinking • To open out wide or wider • To gather together; collect • To be able to pay for or spare • A person who buys goods or services • To gain by working or by supplying service • A part of a street marked off by the two nearest cross streets

Chapter 13.1 Key Terms Created By Billy Baker 2014-01-16

Chapter 13.1 Key Terms Created By Billy Baker crossword puzzle
Across
  1. a pathway to direct products to consumers
  2. involves one or more intermediaries
  3. product, place, price, promotion
Down
  1. group of customers who share wants or needs
  2. when goods are sold directly from the producer to the customer
  3. creating, promoting, and presenting a product
  4. maintaining relationships with customers
  5. point where total sales equal total expense of developing a product or service

8 Clues: product, place, price, promotion • involves one or more intermediaries • maintaining relationships with customers • a pathway to direct products to consumers • group of customers who share wants or needs • creating, promoting, and presenting a product • when goods are sold directly from the producer to the customer • ...

HOW TO START A ONLINE STORE 2021-09-23

HOW TO START A ONLINE STORE crossword puzzle
Across
  1. Research, is the process by which you research popular search terms people type into search engines like Google.
  2. is the transfer of money or goods and services in exchange for a product or service.
  3. cart, a bag or basket on wheels for carrying shopping purchases.
  4. an activity in which a customer browses the available goods or services.
  5. is a form of communication that combines different content forms.
Down
  1. Services, is a provider of credit card processing services.
  2. A service is a transaction in which no physical goods are transferred from the seller to the buyer.
  3. an article or substance that is manufactured or refined for sale.
  4. is a legal entity, a business—commercial or industrial—enterprise.
  5. is an online payment system.

10 Clues: is an online payment system. • Services, is a provider of credit card processing services. • cart, a bag or basket on wheels for carrying shopping purchases. • an article or substance that is manufactured or refined for sale. • is a form of communication that combines different content forms. • is a legal entity, a business—commercial or industrial—enterprise. • ...

Fast Food Restaurants 2024-12-18

Fast Food Restaurants crossword puzzle
Across
  1. Famous for its fried chicken and secret blend of 11 herbs and spices.
  2. Famous for its fried chicken and spicy Cajun sides, with a focus on Southern flavors.
  3. Bell Fast food chain serving Mexican-inspired items like tacos and burritos.
  4. This chain’s mascot is a redhead, and it serves “fresh, never frozen” beef.
  5. Known for its chicken sandwiches and customer service, often closed on Sundays.
Down
  1. King Fast food chain known for the Whopper.
  2. The golden arches chain, famous for its Big Macs and fries.
  3. Guys Burgers and fries chain with a focus on fresh ingredients and casual dining
  4. Known for its pizza and quick delivery service.
  5. Sandwich chain known for offering footlong subs made to order.

10 Clues: King Fast food chain known for the Whopper. • Known for its pizza and quick delivery service. • The golden arches chain, famous for its Big Macs and fries. • Sandwich chain known for offering footlong subs made to order. • Famous for its fried chicken and secret blend of 11 herbs and spices. • ...

School Store 2025-03-09

School Store crossword puzzle
Across
  1. – The amount added to the cost of a product to determine its selling price, usually expressed as a percentage of the cost.
  2. – The process of promoting and selling products, including how they are displayed in stores, packaged, and marketed to encourage purchases.
  3. – The sale of goods and services directly to consumers for personal use, typically through stores, online platforms, or other distribution channels.
  4. Marketing – A strategy that focuses on a specific group of consumers who are most likely to be interested in a product or service based on demographics, interests, and buying behavior.
  5. of Sale (POS) – The location where a customer completes a purchase, such as a physical store checkout or an online payment system.
  6. Demand – The level of desire and willingness of consumers to purchase a product or service at a given price.
Down
  1. – The process of creating a unique identity, name, logo, and overall perception of a product, service, or company in the minds of consumers.
  2. – The activities and strategies businesses use to advertise and market their products or services to increase awareness and sales.
  3. of Goods Sold (COGS) – The direct costs associated with producing or purchasing the products a company sells, including materials and labor.
  4. Margin – The percentage of revenue that remains as profit after deducting the cost of goods sold and operating expenses.
  5. Strategy – A long-term plan that outlines how a company will promote its products or services to attract and retain customers, often including pricing, advertising, and distribution tactics.
  6. Opening – A special event held to celebrate the official opening of a new business or store, often featuring promotions, giveaways, or special discounts to attract customers.
  7. Point – The point at which total revenue equals total costs, meaning a business is not making a profit or loss.
  8. Strategy – The method businesses use to determine the price of their products or services to balance profitability, competition, and customer demand.
  9. Buy – An unplanned purchase made by a consumer, often driven by emotions, attractive displays, or limited-time offers.

15 Clues: Demand – The level of desire and willingness of consumers to purchase a product or service at a given price. • Point – The point at which total revenue equals total costs, meaning a business is not making a profit or loss. • Buy – An unplanned purchase made by a consumer, often driven by emotions, attractive displays, or limited-time offers. • ...

AB Module 4 - Updating Customer Information 2013-07-15

AB Module 4 - Updating Customer Information crossword puzzle
Across
  1. This type of address refers to the physical premises receiving the energy.
  2. This type of address refers to a temporary location for correspondence with a specific end date (ex. a Summer home).
  3. This process must be followed for some addresses in CSIS, for example if it contains a P.O. Box number.
  4. By choosing this option, customers can receive their bills electronically and not through the mail.
Down
  1. Accounts can be flagged as this in order to ensure the regulated provider is advised of any serious medical issues.
  2. On rare occasions it may be necessary to correct this information, which refers to the length of time the customer is under contract with JE.
  3. On rare occasions it may be necessary to correct this information, which refers to the price the customer pays for gas and/or electricity.
  4. This refers to when the customer is changing his/her physical location, and is covered in a future module.
  5. This type of address refers to the location to which correspondence pertaining to the account is sent.

9 Clues: This type of address refers to the physical premises receiving the energy. • By choosing this option, customers can receive their bills electronically and not through the mail. • This type of address refers to the location to which correspondence pertaining to the account is sent. • ...

CRS Crossword 2019-02-11

CRS Crossword crossword puzzle
Across
  1. A popular GDS used by Australian travel agents
  2. Customer details stored in a GDS for use each time a booking is made
  3. Opera is a CRS used to make reservations for what type of product
  4. A guided bus tour for a group of holiday makers (two words)
  5. The type of customer travelling for work
  6. A document that includes details of a customer’s trip
  7. Customers from another country travelling to Australia for tourism
  8. A part of the system that manages the operational side (two words)
  9. The part of a voucher that can be exchanged for a travel product
  10. Premium class of travel
Down
  1. The term used for airlines
  2. A GDS can find this type of information to determine if a customer requires vaccinations
  3. A system used to make reservations for the cruise industry
  4. The percentage of the selling price of a product paid to the travel agent
  5. A person that that purchases travel from a travel agency
  6. The name of the alphabet used in the travel industry
  7. Another name for a reservation
  8. A CRS that is used by airlines and travel agents
  9. A sector of the tourism industry that organizes functions for people to attend
  10. A customer that has overweight luggage at check may be asked to pay _ _ _ _ _ _baggage

20 Clues: Premium class of travel • The term used for airlines • Another name for a reservation • The type of customer travelling for work • A popular GDS used by Australian travel agents • A CRS that is used by airlines and travel agents • The name of the alphabet used in the travel industry • A document that includes details of a customer’s trip • ...

ITSD Acronyms 2022-03-02

ITSD Acronyms crossword puzzle
Across
  1. a measurement of how often you resolve the customer's issue on their initial contact
  2. a site that is a collection of all of the tools used by an analyst
  3. used to see and manage your schedule
  4. unplanned pto
  5. used as a MFA login for company sites
  6. measures customer satisfaction
  7. used to securely connect to the company network or citrix portal without needing a token
  8. nine digits assigned to each person working with optum/united health group
  9. combination of time spent talking to customer, customer on hold and work after the call
  10. used to manage tickets and access our knowledge database
  11. Estimation of how long it takes a customer's call to connect to an Analyst
  12. used to connect to the company's network when working remotely on a UHG managed computer
Down
  1. used to manage the computer's network connection when in a trusted office
  2. unplanned unpaid time off
  3. unpaid time off
  4. our help desk
  5. site used by employees to view and use employment benefits
  6. an account username that any employee or contractor will have
  7. planned pto
  8. status analyst is placed in when disconnecting with a customer
  9. a token used to connect to the company network or citrix portal
  10. used to verify the identity of a customer

22 Clues: planned pto • our help desk • unplanned pto • unpaid time off • unplanned unpaid time off • measures customer satisfaction • used to see and manage your schedule • used as a MFA login for company sites • used to verify the identity of a customer • used to manage tickets and access our knowledge database • site used by employees to view and use employment benefits • ...

CROSSWORD 2019-12-23

CROSSWORD crossword puzzle
Across
  1. ____marketing is a type of a market strategy in which a firm decides to ignore market segment differences and appeal the whole market with one offer or one strategy.
  2. an abbreviation for a process of increasing the quality and quantity of website traffic by increasing the visibility of a website or a web page to users of a search engine.
  3. Term used in digital marketing to describe a word or a group of words an Internet user uses to perform a search in a search engine or search bar.
  4. The marketing practice of creating a name, symbol or design that identifies and differentiates a product from other products.
  5. ___ marketing is an advertisement strategy in which a company uses surprise and/or unconventional interactions in order to promote a product or service. It is a type of publicity.
  6. It is a word or phrase, new or already existing, that becomes very popular for a period of time.
  7. ________ marketing is a business marketing philosophy which considers all parts of business as one single entity and gives a shared purpose
  8. The process of splitting a market into smaller groups with similar product needs or identifiable characteristics, for the purpose of selecting appropriate target markets.
Down
  1. An abbreviation which refers to business systems designed to manage your customer and prospect interaction with the aim s develop longer lasting relationships with customers.
  2. It is an advertising service by Google for businesses wanting to display ads on Google and its advertising network.
  3. The practice of examining merchandise in a traditional brick-and-mortar retail store or other offline setting, and then buying it online, sometimes at a lower price.
  4. refers to all those activities related to designing, evaluating and producing the container for a product for attracting the customer through its appeal.
  5. It is the target market’s perception of the product’s key benefits and features, relative to the offerings of competitive products.
  6. The difference between a prospective customer's evaluation of the benefits and costs of one product when compared with others.
  7. This is a pricing strategy by which a product or service is provided free of charge, but a premium is charged for additional features.

15 Clues: It is a word or phrase, new or already existing, that becomes very popular for a period of time. • It is an advertising service by Google for businesses wanting to display ads on Google and its advertising network. • The marketing practice of creating a name, symbol or design that identifies and differentiates a product from other products. • ...

Breathing Spaces 2024-05-03

Breathing Spaces crossword puzzle
Across
  1. The queue the account is placed in for a breathing space
  2. Screen where we check if the customer a certain type of regular payment set up
  3. Letter sent when a customer is dealing with this type of company
  4. Screen that we enter the address of a certain type company that the customer may be dealing with
  5. Minimum Breathing Space duration
  6. Another term for days given through breathing spaces
  7. We may give a breathing space if a customer is dealing with them
Down
  1. Screen where we record the most important info about what has been done
  2. where we add a customer's reference number for a certain type of company
  3. Type of correspondence a customer may still receive
  4. A customer could be gathering information to complete this
  5. Part of the block applied during a breathing space
  6. Possible number of Breathing Spaces for an account
  7. A certain restriction is applied on this TS2 screen

14 Clues: Minimum Breathing Space duration • Part of the block applied during a breathing space • Possible number of Breathing Spaces for an account • Type of correspondence a customer may still receive • A certain restriction is applied on this TS2 screen • Another term for days given through breathing spaces • The queue the account is placed in for a breathing space • ...

Disputes 2019-11-12

Disputes crossword puzzle
Across
  1. Customer charged more than once
  2. Moto Transactions
  3. Customer misplaced card unsure where
  4. Note title when we need more information
Down
  1. customer was charged before the promised date
  2. Customer has card POS 05
  3. needed to attempt to stop trans when customer cancels
  4. Customer has card
  5. customer authorized $10.00 but was charged $1000.00
  6. Customer's house broken into card taken

10 Clues: Customer has card • Moto Transactions • Customer has card POS 05 • Customer charged more than once • Customer misplaced card unsure where • Customer's house broken into card taken • Note title when we need more information • customer was charged before the promised date • customer authorized $10.00 but was charged $1000.00 • ...

Business & Marketing Concepts Crossword 2025-10-21

Business & Marketing Concepts Crossword crossword puzzle
Across
  1. attributes and resources that give a company a competitive advantage
  2. negative external factor or situation that could harm an organization's succes
  3. amount of a specific good or service available to consumers at a given price and during a specific period
  4. consumer's willingness and ability to purchase a good or service during a given period
  5. physical products that satisfy a want or need and are sold in the market
Down
  1. activity, process, or benefit provided to a customer
  2. favorable set of circumstances that can be leveraged for profit and growth
  3. rivalry between companies striving to attract customers by zoffering better products, prices, or services
  4. characteristics that place a company at a disadvantage relative to competitors
  5. financial gain a business makes

10 Clues: financial gain a business makes • activity, process, or benefit provided to a customer • attributes and resources that give a company a competitive advantage • physical products that satisfy a want or need and are sold in the market • favorable set of circumstances that can be leveraged for profit and growth • ...

Steps to Superior Customer Service 2021-03-07

Steps to Superior Customer Service crossword puzzle
Across
  1. The process involving six essential steps needed in order to obtain superior customer service
  2. Idea stating that if employees are satisfied they will be more likely to satisfy customers
  3. An idea concerning what will happen in the future
Down
  1. Involvement and enhancements a business takes to please its customers
  2. Set of rules governing polite behavior which should be used in public and when dealing with others
  3. The purchasing of items by a customer
  4. The trait of customers to continue shopping at a certain store for specific items as long as they are satisfied

7 Clues: The purchasing of items by a customer • An idea concerning what will happen in the future • Involvement and enhancements a business takes to please its customers • Idea stating that if employees are satisfied they will be more likely to satisfy customers • The process involving six essential steps needed in order to obtain superior customer service • ...

Compliance Week - Match 1 2018-08-27

Compliance Week - Match 1 crossword puzzle
Across
  1. ________ policy is an important SAP security standard that describes the rules of conduct regarding the secure handling of information and infrastructure in your personal workplace.
  2. An Action Plan for a P1 incident should be created within _________ hours if a solution/workaround cannot be provided
  3. ________ catalog is place to find if software is black, grey or white listed.
  4. Under "Call to customer" memo type which is used to log calls to the customer, __________ and "Call back" have to be filled manually by engineers with Yes or No ?
  5. _________ function is available to customer, to deactivate EU DP restriction for a defined timeframe for a selected installation.
  6. How many months once do I have to change my SAP Global password?
  7. Work monitor result lists must be sorted according to ______ in descending order ?
  8. ____________ protects hardware and software against loss, deletion and misuse of sensible data.
  9. Minutes of Meeting are classified as _________________ under Information Classification Security Standard
Down
  1. Where should the customer's logon data be stored?
  2. Under _________ SAP Customers do not have access to Support Packages or Legal Changes in Service Market Place ?
  3. Obtaining sensitive data through contact/calls to those privy to it is called _____________.
  4. Currently how many types of Information classifications are there in SAP ?
  5. The main purposes of the _____ tool are Shift and time zone based planning & visualization,Visualization of planning data exactly to the hour, Scheduling and evaluation of business critical duties, Flexible user and team selection, Personalized views and templates,System integration (communication and data exchange)
  6. MaxAttention Support Customers, Ramp-Up incidents,Escalated incidents as long as real Business Impact given are excluded from ________.

15 Clues: Where should the customer's logon data be stored? • How many months once do I have to change my SAP Global password? • Currently how many types of Information classifications are there in SAP ? • ________ catalog is place to find if software is black, grey or white listed. • Work monitor result lists must be sorted according to ______ in descending order ? • ...

vocab crosswordThe process of dealing with or controlling things or people. 2025-10-02

vocab crosswordThe process of dealing with or controlling things or people. crossword puzzle
Across
  1. Moral rules or principles of behavior that should guide members of a profession or organization and make them deal honestly and fairly with each other and with their customer.
  2. A unique group of prospective customers a business wants to serve and their locations.
  3. The ongoing activities designed to support the primary function of a business and keep it operating efficiently.
  4. Anything offered to a market by the business to satisfy customer needs, including physical products, services, and ideas.
  5. The activity or profession of producing advertisements for commercial products or services.
  6. Concept Using the needs of customers as the primary focus during the planning, production, pricing, distribution, and promotion of a product or service.
  7. The action or process of keeping financial accounts.
  8. The process of dealing with or controlling things or people.
Down
  1. Mix The combination of marketing actions often referred to as product, price, place, and promotion: selling the right product, through appropriate distribution channels, at the right price in relation to other products and for the profitability of the company, with the correct support in terms of advertising, sales force etc.
  2. The management of large amounts of money, especially by governments or large companies.]
  3. The action or business of promoting and selling products or services, including market research and advertising.
  4. Individuals who purchase products and services to satisfy needs.
  5. The methods used and information communicated to encourage customers to purchase and to increase their satisfaction.
  6. An activity that is intangible, exchanged directly from producer to consumer, and consumed at the time of production.
  7. The action or process of supplying goods to stores and other businesses that sell to consumers.
  8. The amount a customer pays and the methods of increasing the value of the products to the customers.
  9. The business function that creates or obtains product services for sale.

17 Clues: The action or process of keeping financial accounts. • The process of dealing with or controlling things or people. • Individuals who purchase products and services to satisfy needs. • The business function that creates or obtains product services for sale. • A unique group of prospective customers a business wants to serve and their locations. • ...

Income & Expenses 2026-03-03

Income & Expenses crossword puzzle
Across
  1. The set amount of money you earn for doing work or a job.
  2. Items like shirts and pants that you wear; a variable monthly expense.
  3. The cost of getting around, like bus fare or car payments
  4. Putting money into things like stocks or real estate to help it grow over time.
Down
  1. A common monthly bill for your mobile device and service
  2. Food and supplies you buy at the store for your home.
  3. A digital or virtual currency that some people use as an investment.
  4. Physical money like paper bills or coins often received as a gift.
  5. A monthly expense you pay to protect yourself from financial loss.
  6. Extra money given to a worker by a customer for providing good service

10 Clues: Food and supplies you buy at the store for your home. • A common monthly bill for your mobile device and service • The set amount of money you earn for doing work or a job. • The cost of getting around, like bus fare or car payments • Physical money like paper bills or coins often received as a gift. • ...

Customer Service Week 2022-10-04

Customer Service Week crossword puzzle
Across
  1. Assistant Director
  2. Benefit that allows 12 visits per year
Down
  1. Promote Online Feature
  2. Director

4 Clues: Director • Assistant Director • Promote Online Feature • Benefit that allows 12 visits per year

Customer Service Experience 2023-10-03

Customer Service Experience crossword puzzle
Across
  1. If a customer is upset stay
  2. Watch your _____ when speaking to a customer
Down
  1. A facial expression characterized by turning up the corners of the mouth
  2. Someone who pays for goods and services

4 Clues: If a customer is upset stay • Someone who pays for goods and services • Watch your _____ when speaking to a customer • A facial expression characterized by turning up the corners of the mouth

crossword customer service 2025-05-09

crossword customer service crossword puzzle
Across
  1. Acronym. Percent of contacts that were followed by another contact within 3 days.
  2. Driver L1 related to inquiries about sign-ups, plan selection, and cancellation requests
Down
  1. Acronym. Team responsible for devising qualitative research focused on bringing actionable insights to both the business and our partners
  2. How long a customer waits on the line (time to be escalated + queuing time) in seconds before being connected to an agent.

4 Clues: Acronym. Percent of contacts that were followed by another contact within 3 days. • Driver L1 related to inquiries about sign-ups, plan selection, and cancellation requests • How long a customer waits on the line (time to be escalated + queuing time) in seconds before being connected to an agent. • ...

Chapter 3 Vocab 2025-03-12

Chapter 3 Vocab crossword puzzle
Across
  1. of contract is when one or more parties do not follow the agreed terms of a contract without having a legitimate reason
  2. means that all parties involved must agree to the terms of the contract
  3. is a legally binding agreement between two or more people or businesses
  4. is a contract to rent something
  5. is an order to remove or repair unsafe products in the market
  6. Bill of Rights are basic expectations of fair treatment of consumers
  7. means that something of value must be promised in return
Down
  1. means that a person is legally able to enter into a binding agreement
  2. identification number (EIN) is assigned by the IRS for use when preparing federal tax forms
  3. law regulates how contracts are written, executed, and enforced
  4. contract describes the terms of employment between a business and an employee
  5. is a proposal to provide a good or service
  6. and service contract list the goods or services provided by a business and the price the customer pays in exchange

13 Clues: is a contract to rent something • is a proposal to provide a good or service • means that something of value must be promised in return • is an order to remove or repair unsafe products in the market • law regulates how contracts are written, executed, and enforced • Bill of Rights are basic expectations of fair treatment of consumers • ...

Service equipment 2025-02-27

Service equipment crossword puzzle
Across
  1. Power wires brought to a building that are run overhead from the utility poll to the service point.
  2. A formed curvature of the service conductor to prevent water from entering the service head.
  3. The point of connection between the serving utility's wiring and the premises wiring.
  4. Power wires brought to a building that are routed underground from either a utility pole or transformer pad to the service point.
  5. The device that measures and records the amount of electricity used in a particular service.
  6. A fitting installed at the top of the service mast or service entrance cable to prevent water from entering the meter socket.
  7. All of the wires, devices and fittings that carry electricity from the power company's transformer to the consumer.
  8. The connections of a device or equipment through which electrical power is entering.
Down
  1. All of the equipment necessary to connect the load end of the service conductors to a building.
  2. A method of providing electrical power only during construction.
  3. Primary coil voltage is to secondary coil voltage as the number of turns in the primary is to the number of turns in the secondary.
  4. An enclosure that houses a structure's main disconnect and circuit breakers or fuses.
  5. A conductor that runs from the service point to the service disconnecting means.
  6. An assembly of a raceway, fittings and guy wires for supporting service conductors in a service drop installation that is between the service head and the electric meter.
  7. The connections of a device or equipment through which electrical power is going to supply the electrical load.
  8. A box that contains the meter socket.

16 Clues: A box that contains the meter socket. • A method of providing electrical power only during construction. • A conductor that runs from the service point to the service disconnecting means. • The connections of a device or equipment through which electrical power is entering. • The point of connection between the serving utility's wiring and the premises wiring. • ...

Service Pose 2026-02-17

Service Pose crossword puzzle
Across
  1. Qui se fait de manière continue
  2. Lieu où l'on procède à des travaux
  3. Servi avec une viande, un poisson
  4. Personnes avec qui l'on est allié
  5. Personne qui achète moyennant rétribution
  6. Valeur production moins consommation
  7. Activités pour produire ce qui est utile
Down
  1. Chargées de tâches d'administration
  2. Travail particulier que l'on doit accomplir
  3. Exerce un métier manuel à son compte
  4. Enregistrement dans un annuaire
  5. Action de mise en place
  6. Image d'une situation à atteindre
  7. État détaillé avec estimation des prix
  8. Écrit indiquant le prix
  9. Recherche de clients éventuels

16 Clues: Action de mise en place • Écrit indiquant le prix • Recherche de clients éventuels • Qui se fait de manière continue • Enregistrement dans un annuaire • Servi avec une viande, un poisson • Image d'une situation à atteindre • Personnes avec qui l'on est allié • Lieu où l'on procède à des travaux • Chargées de tâches d'administration • Exerce un métier manuel à son compte • ...

service crane 2026-01-26

service crane crossword puzzle
Across
  1. - The assembly at the end of the wire rope containing the hook and sheaves.
  2. - The distance from any part of a crane to the nearest point of an obstruction.
  3. - Extending legs that provide stability and distribute load weight to the ground.
  4. - Passing of ropes over pulleys and/or sheaves.
  5. - Handheld control devices used to operate the crane from a distance.
  6. - The hydraulic mechanism that winds the load line to lift or lower loads.
Down
  1. - The function of lifting and lowering a load.
  2. - The truck chassis that supports the crane and allows it to travel on roads.
  3. - A pulley used for guiding the wire rope (load line).
  4. - The object being hoisted.
  5. - The main lifting arm, typically telescopic on service trucks.
  6. - A type of boom with a hinged joint, allowing it to bend like a finger.
  7. - Weights added to the crane to provide balance.
  8. - A rope or wire that is used to stabilize a load during lifting and lowering operations.
  9. - The ability of the crane to swing side-to-side.
  10. - The highest point the crane can lift.

16 Clues: - The object being hoisted. • - The highest point the crane can lift. • - The function of lifting and lowering a load. • - Passing of ropes over pulleys and/or sheaves. • - Weights added to the crane to provide balance. • - The ability of the crane to swing side-to-side. • - A pulley used for guiding the wire rope (load line). • ...

Accounting Processing 2021-03-08

Accounting Processing crossword puzzle
Across
  1. When a customer purchases on credit
  2. a percentage of the overall cost of a good
  3. Document issued when a customer purchases on credit
  4. Money coming into the business
  5. Document issued when a customer pays
  6. Another name for accounts receivable
  7. When the owner invests assets into the business
  8. Document issued when a customer returns goods
  9. Income accounts only ever
Down
  1. when we are the business purchase on credit
  2. What does the accounting equation have to do?
  3. How many accounts are in this transaction Paid bank $350, $50 of this was interest and the rest off the loan
  4. something the business owes
  5. How many accounts at a minimum are in a transaction
  6. Another name for accounts payable
  7. Something the business regularly pays
  8. When the owner withdraws assets for personal use
  9. Something the business owns

18 Clues: Income accounts only ever • something the business owes • Something the business owns • Money coming into the business • Another name for accounts payable • When a customer purchases on credit • Document issued when a customer pays • Another name for accounts receivable • Something the business regularly pays • a percentage of the overall cost of a good • ...

Complaince week - Crossword 1 2018-08-27

Complaince week - Crossword 1 crossword puzzle
Across
  1. Under "Call to customer" memo type which is used to log calls to the customer, __________ and "Call back" have to be filled manually by engineers with Yes or No ?
  2. MaxAttention Support Customers, Ramp-Up incidents,Escalated incidents as long as real Business Impact given are excluded from ________.
  3. _________ function is available to customer, to deactivate EU DP restriction for a defined timeframe for a selected installation.
  4. ________ catalog is place to find if software is black, grey or white listed.
  5. Under _________ SAP Customers do not have access to Support Packages or Legal Changes in Service Market Place ?
Down
  1. ________ policy is an important SAP security standard that describes the rules of conduct regarding the secure handling of information and infrastructure in your personal workplace.
  2. ____________ protects hardware and software against loss, deletion and misuse of sensible data.
  3. An Action Plan for a P1 incident should be created within _________ hours if a solution/workaround cannot be provided
  4. Currently how many types of Information classifications are there in SAP ?
  5. Obtaining sensitive data through contact/calls to those privy to it is called _____________.
  6. The main purposes of the _____ tool are Shift and time zone based planning & visualization,Visualization of planning data exactly to the hour, Scheduling and evaluation of business critical duties, Flexible user and team selection, Personalized views and templates,System integration (communication and data exchange)
  7. Work monitor result lists must be sorted according to ______ in descending order ?
  8. Where should the customer's logon data be stored?
  9. How many months once do I have to change my SAP Global password?
  10. Minutes of Meeting are classified as _________________ under Information Classification Security Standard

15 Clues: Where should the customer's logon data be stored? • How many months once do I have to change my SAP Global password? • Currently how many types of Information classifications are there in SAP ? • ________ catalog is place to find if software is black, grey or white listed. • Work monitor result lists must be sorted according to ______ in descending order ? • ...

Compliance Week - Match 2 2018-08-27

Compliance Week - Match 2 crossword puzzle
Across
  1. How many months once do I have to change my SAP Global password?
  2. ________ tool checks compliance of your laptop for any black or grey listed software
  3. Obtaining sensitive data through contact/calls to those privy to it is called _____________.
  4. MaxAttention Support Customers, Ramp-Up incidents, Escalated incidents as long as real Business Impact given are excluded from ________.
  5. you turn ____ memo to other memo types in BCP ?
  6. Work monitor result lists must be sorted according to ______ in descending order ?
  7. The main purposes of the _____ tool are Shift and time zone based planning & visualization,Visualization of planning data exactly to the hour, Scheduling and evaluation of business critical duties, Flexible user and team selection, Personalized views and templates,System integration (communication and data exchange)
  8. You may use SAP ______ Reporting Tool to report confidential complaints or concerns regarding accounting, auditing, or bribery / corruption.
Down
  1. ____________ protects hardware and software against loss, deletion and misuse of sensible data.
  2. Under _________ SAP Customers do not have access to Support Packages or Legal Changes in Service Market Place ?
  3. _________ function is available to customer, to deactivate EU DP restriction for a defined timeframe for a selected installation.
  4. ________ policy is an important SAP security standard that describes the rules of conduct regarding the secure handling of information and infrastructure in your personal workplace.
  5. Laptops need to be secured with a ______ when unattended.
  6. Under "Call to customer" memo type which is used to log calls to the customer, __________ and "Call back" have to be filled manually by engineers with Yes or No ?
  7. Currently how many types of Information classifications are there in SAP ?

15 Clues: you turn ____ memo to other memo types in BCP ? • Laptops need to be secured with a ______ when unattended. • How many months once do I have to change my SAP Global password? • Currently how many types of Information classifications are there in SAP ? • Work monitor result lists must be sorted according to ______ in descending order ? • ...

Clever Consumers - Cross Word 2013-11-24

Clever Consumers - Cross Word crossword puzzle
Across
  1. this includes pretty much everything in and around the home
  2. These people must match the description given by the consumer
  3. The ability of a customer to obtain goods or services before payment, based on the trust that payment will be made in the future.
  4. a person who buys goods or services from a shop or business
  5. formal assurance that certain conditions will be filled, especially that a product will be repaired or replaced if not of a specified quality.
  6. A person who buys and sells goods, currency or shares a product
Down
  1. Have a wish to possess or do something
  2. Guarantees Act/ these people are a foundation piece of the law making, its role is to product consumers
  3. An agent who supplies goods to retailers
  4. A person that makes, grows or supplies goods for sale
  5. A person who purchases goods for personal use
  6. these people must perform with care and skill, fit for the particular purpose they are supplied for and must give out a reasonable price for the product

12 Clues: Have a wish to possess or do something • An agent who supplies goods to retailers • A person who purchases goods for personal use • A person that makes, grows or supplies goods for sale • this includes pretty much everything in and around the home • a person who buys goods or services from a shop or business • ...

The Business Model Canvas 2025-05-06

The Business Model Canvas crossword puzzle
Across
  1. The types of human, capital, and intellectual inputs needed to operate successfully.
  2. All the ways the business earns money from its customers.
  3. The emotional or practical connection and level of service between a business and its customers.
  4. Organizations or individuals outside the business that are critical for its success.
Down
  1. The type of people or market with a clearly defined need whom the business will serve.
  2. How the product gets to the customer and how the customer hears about it.
  3. The unique benefit that motivates customers to choose your business over competitors.
  4. The required expenses to run the business — both fixed and variable.
  5. The set of specific actions or steps an entrepreneur must take to launch and run the business.

9 Clues: All the ways the business earns money from its customers. • The required expenses to run the business — both fixed and variable. • How the product gets to the customer and how the customer hears about it. • The types of human, capital, and intellectual inputs needed to operate successfully. • ...

7 Parts to Excellent Customer Service 2025-04-07

7 Parts to Excellent Customer Service crossword puzzle
Across
  1. Offering smart suggestions to help with a project or minimize costly mistakes.
  2. Asking questions about the projects customers are working on.
  3. The level of service we strive to achieve
  4. Spotting a customer and greeting or acknowledging them right away.
  5. The name of our company
  6. When you don't know the answer, trying different options to figure it out. (i.e., computer search, ask a co-worker, seek out an in-house expert, etc)
Down
  1. Showing the customer where something is located instead of sending them to find it on their own.
  2. Nodding your head, briefly saying, "I'll be right with you." when you are unable to greet them right away.
  3. Using the same energy and warmth when greeting someone as you would your favorite aunt or uncle.

9 Clues: The name of our company • The level of service we strive to achieve • Asking questions about the projects customers are working on. • Spotting a customer and greeting or acknowledging them right away. • Offering smart suggestions to help with a project or minimize costly mistakes. • ...

Marketing and Sales 2013-05-07

Marketing and Sales crossword puzzle
Across
  1. an announcement board located in a hotel lobby and other locations on a lodging property
  2. in terms of marketing anything that a business sells; includes goods and services
  3. information about a company or product that appears in the media that is not paid for by the company
  4. a program that rewards frquent customers with free or lower priced products
  5. ads that appear on paper
  6. an activity that is done for another person
  7. a document that lists the marketing goals of the business and describes how these goals will be achieved
  8. a promotional message about a product that is paid for by an identified sponser
Down
  1. a type of print advertising that apppears on a large outdoor panel
  2. satisfied customers who return to the business again and again
  3. the type or promotion that occurs when a representative of the company speaks directly with the customer about the product
  4. research that is done to learn about the market and potential customers
  5. developing products that meet customer needs and promoting those products so that customers will buy them
  6. product price place promotion
  7. telling customers about a product or the company that offers it

15 Clues: ads that appear on paper • product price place promotion • an activity that is done for another person • satisfied customers who return to the business again and again • telling customers about a product or the company that offers it • a type of print advertising that apppears on a large outdoor panel • ...

Glossary of terms 2024-02-28

Glossary of terms crossword puzzle
Across
  1. visual connection between two or more remote parties over the internet that simulates a face to face meeting
  2. tool ,machinery and other durable equipment
  3. the programs and other operating information used by computer.
  4. is any process that a business organization conducts over a computer-mediated network
  5. a computerized information -processing system designed to support the activities of company or organizational management
  6. a system of interconnected electronic components or circuits
  7. a diverse set of technological tools and resources used to transmit ,store,create ,share,or exchange information
  8. an electronic machine used for financial transaction
Down
  1. an electronic banking outlet that allows customer to complete basic transaction without the aid of a branch representative or teller
  2. it used for computers to aid in the creation modification ,analysis,or optimization of a design
  3. any electronic object or system that helps employees accomplish tasks
  4. a live audio or audiovisual meeting with two or more participants
  5. the trading of good and service on the internet
  6. is a electronic payment system that enables customer of a bank or other financial institution
  7. the retention of information using technology specifically developed to keep that date and have it as accessible as necessary

15 Clues: tool ,machinery and other durable equipment • the trading of good and service on the internet • an electronic machine used for financial transaction • a system of interconnected electronic components or circuits • the programs and other operating information used by computer. • a live audio or audiovisual meeting with two or more participants • ...

Insurance Vocabulary 2019-08-20

Insurance Vocabulary crossword puzzle
Across
  1. If a person minimizes a risky behavior to reduce liability it would be considered ___________________ risk.
  2. a service purchased by a customer to share liability
  3. Insurance to cover the cost of illnesses and injuries
  4. Government provided health insurance for those over 65
  5. The money that insurance companies use to pay claims
  6. Insurance to provide partial replacement of income if an individual is not able to work due to injury
  7. If a person stops a risky behavior to reduce liability it would be considered __________________ risk.
  8. Insurance to cover residence and its contents
  9. A request by a policy holder to their insurance for a payout for a qualifying event
  10. Money paid to a individual from an insurance company after a claim has been made.
Down
  1. Amount of money an individual must pay before the insurance company will begin to pay for expenses.
  2. An agreed upon fee paid by an individual for a covered service at the time of the service
  3. when two or more entities are responsible for the liability of a situation (ie. a person and insurance company or two people own one company) they __________________ risk
  4. Insurance that provides a payout upon policy holders death to beneficiaries to help replace lost income of the deceased
  5. An insurance company makes a __________________ when the premiums they collect are greater than the payouts they make.
  6. Type of insurance that provides the insured with coverage if damage is caused to another party
  7. A monthly payment made to an insurance company for their services

17 Clues: Insurance to cover residence and its contents • a service purchased by a customer to share liability • The money that insurance companies use to pay claims • Insurance to cover the cost of illnesses and injuries • Government provided health insurance for those over 65 • A monthly payment made to an insurance company for their services • ...

Retail Outlets 2024-12-04

Retail Outlets crossword puzzle
Across
  1. To grant authorization for a designated person o location to sell a company's products
  2. A specialized area of sales targeting a specific group rather than the mass
  3. Large self-service grocery stores
  4. The sale of products in bulk directly from the manufacturer, often to retailers who then re-sell the product to the customer.
  5. Outlet Locations where manufacturers distribute and sell their goods through retailers
Down
  1. A store which has developed branches offering the same product in different locations
  2. Large stores offering a variety of goods,often broken into departments often broken into departments
  3. An open-air form of retail outlet which often include multiple sellers gathering in a central location at a designated time
  4. Individually selling products directly to the customer

9 Clues: Large self-service grocery stores • Individually selling products directly to the customer • A specialized area of sales targeting a specific group rather than the mass • A store which has developed branches offering the same product in different locations • To grant authorization for a designated person o location to sell a company's products • ...

Otis 170th anniversary 2023-09-18

Otis 170th anniversary crossword puzzle
Across
  1. In April 2020, we began trading under the ticker 'OTIS' on the ___ for the first time in 100 years.
  2. This self-climbing construction elevator converts to an interior elevator for permanent use
  3. In 1854, Elisha Otis famously shouted this during his Crystal Palace exhibit
  4. Since 2017, she has been at the helm of Otis Worldwide
  5. We modernized the duolifts in this iconic tower a century after installing them
  6. Otis ___ is formed as a JV with Mahindra in 1953
Down
  1. Otis' first centralized, professionally staffed, 24/7 operation dedicated solely to customer service
  2. Like "Velcro", "Asprin", and "Laundromat", this word coined by Charles Seeberger lost its trademark
  3. 1st ever passenger elevator was installed in this building
  4. Charles Otis penned the first ___ agreement in 1861
  5. Launched in 2000, the Otis Gen2 elevator was a breakthrough in that it replaced conventional steel cables with flat _____
  6. During WWII, the U.S. Navy employed Otis hydraulic elevators to move _____

12 Clues: Otis ___ is formed as a JV with Mahindra in 1953 • Charles Otis penned the first ___ agreement in 1861 • Since 2017, she has been at the helm of Otis Worldwide • 1st ever passenger elevator was installed in this building • During WWII, the U.S. Navy employed Otis hydraulic elevators to move _____ • ...

Marketing Vocabulary 2025-11-10

Marketing Vocabulary crossword puzzle
Across
  1. Marketing __________ management focuses on collecting and analyzing data to make informed decisions.
  2. involves managing money, obtaining loans, creating a budget, and payment options for customers.
  3. involves helping customers find what they need and making the purchase process smooth.
  4. the utility that refers to the physical characteristics or attributes of a product.
  5. the utility that refers to making products available in convenient locations.
  6. choosing the right location to sell products and how to transport them effectively.
Down
  1. involves understanding costs, setting a price that allows for profit, and offering discounts or sales.
  2. __________ or service management is all about designing, improving, and creating products that meet customer needs.
  3. the utility that involves making a product available to consumers at the right moment.
  4. the utility that relates to the ease with which consumers can acquire a product or service.
  5. includes using social media, distributing coupons, and running campaigns to raise awareness.
  6. The __________ Mix = product, price, place, and promotion.

12 Clues: The __________ Mix = product, price, place, and promotion. • the utility that refers to making products available in convenient locations. • the utility that refers to the physical characteristics or attributes of a product. • choosing the right location to sell products and how to transport them effectively. • ...

Clever Consumers - Cross Word 2013-11-24

Clever Consumers - Cross Word crossword puzzle
Across
  1. The ability of a customer to obtain goods or services before payment, based on the trust that payment will be made in the future.
  2. This includes pretty much everything in and around the home
  3. A person who buys goods or services from a shop or business
  4. These people are a foundation piece of the law making, its role is to product the consumers
  5. A person that makes, grows or supplies goods for sale
  6. These people must match the description given by the consumer
Down
  1. These people must perform with care and skill, fit for the particular purpose they are supplied for and must give out a reasonable price for the product
  2. An agent who supplies goods to retailers
  3. Have a wish to possess or do something
  4. A formal assurance that certain conditions will be filled, especially that a product will be repaired or replaced if not of a specified quality.
  5. A person who purchases goods for personal use
  6. A person who buys and sells goods, currency or shares a product

12 Clues: Have a wish to possess or do something • An agent who supplies goods to retailers • A person who purchases goods for personal use • A person that makes, grows or supplies goods for sale • This includes pretty much everything in and around the home • A person who buys goods or services from a shop or business • ...

CROSSWORD CH. 23 2025-12-12

CROSSWORD CH. 23 crossword puzzle
Across
  1. RELATES TO WHAT IS RIGHT AND WRONG RELATIVE TO THE STANDARDS OF CONDUCT FOR A PROFESSION
  2. WHERE SOME OR ALL EMPLOYEES ON ONE SHIFT BELIEVE THAT THEY DO MOST OF THE WORK
  3. THE PROCESS OF TRANSMITTING INFORMATION AND UNDERSTANDING FRON ONE PERSON TO ANOTHER
  4. RECOVERY THE SQUENCE OF STEPS USED TO ADDRESS CUSTOMER COMPLANTS AND PROBLEMS IN A MANNER THAT YELDS A WIN-WIN SITUATION FOR THE CUSTOMER AND THE DEPARTMENT
  5. SLANG
Down
  1. THE DEVELOPMENT AND MAINTENANCE OF EFFECTIVE INTERPERSONAL RELATIONSHIPS THAT ENCHANCE TEAMWORK
  2. THE BROAD RANGE OF HUMAN CHARACTERISTICS
  3. EMOTIONS THAT CAUSE A PERSON TO REACT TO PEOPLE AND/OR SITUATIONS IN A PREDETERRMINED WAY
  4. IS DETERMINED BY THE AUTHORITY OF THE LAWS, AND ONE MUST NEVER OVERSTEP THE LIMITATIONS OF THESE RESPONSIBILITIES.
  5. POSITIVE REINFORCEMENT USED TO ENCOURAGE SP TECHNICIANS TO FOLLOW PROPER WORK BEHAVIORS, AND NEGATIVE REINFORCMENT TO DISCOURAGE INAPPROPRIATE WORK BEHAVIORS
  6. RELATES TO THE BASIC PRINCIPLES ABOUT WHAT IS RIGHT AND WRONG
  7. WORKING AS A TEAM

12 Clues: SLANG • WORKING AS A TEAM • THE BROAD RANGE OF HUMAN CHARACTERISTICS • RELATES TO THE BASIC PRINCIPLES ABOUT WHAT IS RIGHT AND WRONG • WHERE SOME OR ALL EMPLOYEES ON ONE SHIFT BELIEVE THAT THEY DO MOST OF THE WORK • THE PROCESS OF TRANSMITTING INFORMATION AND UNDERSTANDING FRON ONE PERSON TO ANOTHER • ...

Share the Promise LAP Vocab 2025-02-28

Share the Promise LAP Vocab crossword puzzle
Across
  1. The projection of a brand that encompasses its values and emotional connections with consumers
  2. All the combined impressions and experiences associated with a particular company, good, or service
  3. Believable
  4. Any interaction between a business and a customer or a potential customer
  5. The values and ideals that an organization encourages among its employees; also called corporate culture
  6. Promotion and publicity for a business provided by customers who tell others of their satisfaction with the business
Down
  1. The values and ideals that an organization encourages among its employees; also called organizational culture
  2. The ongoing decision-making process about the use of brands
  3. A business's (typically unspoken) agreement with customers that it will provide them with a unique benefit and consistently meet their expectations
  4. Customers’ allegiance to a particular brand
  5. The extent to which customers or potential customers are familiar with a brand
  6. Genuine; sincere; not fake
  7. Any nonpersonal presentation of ideas, goods, or services that is not paid for by the company or individual that benefits from or is harmed by it
  8. A phrase that is easy to remember
  9. A distinctive symbol, design, or group of letters

15 Clues: Believable • Genuine; sincere; not fake • A phrase that is easy to remember • Customers’ allegiance to a particular brand • A distinctive symbol, design, or group of letters • The ongoing decision-making process about the use of brands • Any interaction between a business and a customer or a potential customer • ...

Intro to Marketing 2025-01-28

Intro to Marketing crossword puzzle
Across
  1. the amount added to the cost of a product or service to set up the selling price
  2. Setting and communicating the value of products and services
  3. the money a customer must pay for a product or service
  4. service management- Designing, developing, maintaining, improving and acquiring products and services that meet consumer needs
  5. Budgeting for marketing activities, obtaining the necessary funds needed for operations, and providing financial assistance to customers so they can purchase the business’ products and services
  6. Communicating directly with potential customers to determine and satisfy their needs
Down
  1. the amount subtracted from the original selling price
  2. Determining that best way for customers to locate, obtain, and use the products and services of an organization Determining that best way for customers to locate, obtain, and use the products and services of an organization
  3. Communicating information about products and services to potential customers

9 Clues: the amount subtracted from the original selling price • the money a customer must pay for a product or service • Setting and communicating the value of products and services • Communicating information about products and services to potential customers • the amount added to the cost of a product or service to set up the selling price • ...

business management 2020-01-28

business management crossword puzzle
Across
  1. a plan, approach, or scheme for achieving an aim or objective.
  2. most risky growth strategy, involves selling new products in a new market.
  3. an organization or enterprising entity engaged in commercial, industrial, or professional activities
  4. when the employee spends all or part of their work time at a location other than the work place.
  5. the individuals and businesses that sell goods and services to another organisation
  6. process of bringing back manufacturing facilities that were offshored to another country.
  7. They are responsible both for setting aims and objectives and making sure they are met.
Down
  1. the cost of borrowing or the reward for saving money in the bank.
  2. a person/s who invest in a business in order to receive a return on their investment.
  3. its function is find out customer needs and fulfilling those needs.
  4. The average price paid by the customer for one unit of a product or service.
  5. individual or group that affects an organisation or is affected by it.
  6. when a company contracts part of its work to outside companies instead of completing it internally.
  7. quantities of goods bought by the business for resale during the accounting period.
  8. goals an organisation would like to accomplish

15 Clues: goals an organisation would like to accomplish • a plan, approach, or scheme for achieving an aim or objective. • the cost of borrowing or the reward for saving money in the bank. • its function is find out customer needs and fulfilling those needs. • individual or group that affects an organisation or is affected by it. • ...

Quality Crossword 2014-11-21

Quality Crossword crossword puzzle
Across
  1. An independent examination of a work product or set of work products to determine whether requirements are being met.
  2. A group of people responsible for evaluating and approving or disapproving proposed changes to configuration items, and for ensuring implementation of approved changes.
  3. Examination of one or more processes by a trained team of professionals.
  4. Assures "You built it right."
  5. A description of contracted work required to complete a project.
  6. Any activity or operation, which receives inputs and converts them to outputs.
  7. A specified way to carry out an activity or a process.
Down
  1. Assures that "You built the right thing."
  2. A goal to be accomplished.
  3. A managed set of interrelated resources that delivers one or more products to a customer or end user.
  4. An appraisal that an organization conducts for itself for the purposes of process improvement.
  5. A group or individual that is affected by the outcome of a project.
  6. An arrangement of work elements and their relationship to each other and to the end product.
  7. Any tangible output or service that is the result of following a process and is intended for delivery to a customer or end user.
  8. A reference point.

15 Clues: A reference point. • A goal to be accomplished. • Assures "You built it right." • Assures that "You built the right thing." • A specified way to carry out an activity or a process. • A description of contracted work required to complete a project. • A group or individual that is affected by the outcome of a project. • ...

vocabulary 2024-05-09

vocabulary crossword puzzle
Across
  1. A formal meeting where one or more persons ask questions to evaluate the suitability of a candidate for a job or assess someone's suitability for something.
  2. Asked formally or politely to attend or participate in an event.
  3. To present something in a way that it can be seen and understood easily.
  4. The amount of money expected, required, or given in payment for something.
  5. Relocating from one place to another; physically changing position.
  6. A centralized office used for receiving or transmitting a large volume of requests by telephone.
  7. The likelihood of previous customers to continue to buy from or use the services of a business.
  8. To come into the presence or company of someone.
Down
  1. The standard of something as measured against other things of a similar kind; the degree of excellence of something.
  2. The likelihood of something happening or being the case.
  3. To make something better or enhance its quality.
  4. Assistance provided to customers before, during, or after a purchase.
  5. The process of transporting goods from one location to another.
  6. Transactions of money for goods or services rendered.
  7. To provide someone with a reason to do something; to stimulate interest or enthusiasm.

15 Clues: To make something better or enhance its quality. • To come into the presence or company of someone. • Transactions of money for goods or services rendered. • The likelihood of something happening or being the case. • The process of transporting goods from one location to another. • Asked formally or politely to attend or participate in an event. • ...

Comunicación no verbal 2024-04-21

Comunicación no verbal crossword puzzle
Across
  1. Information offered through non-verbal body messages.
  2. less than half a metre away or touching
  3. They express emotions that they try to hide and occur in situations in which the sender's state of mind does not correspond to the situation.
  4. Kinesics, proxemics and paralanguage belong to this type of communication.
  5. Ability that allows us to express feelings, opinions and thoughts appropriately.
  6. A document by which a body or company attests or records that a specific event or fact has occurred or taken place.
Down
  1. A document by which a body or company attests or records that a specific event or fact has occurred or taken place.
  2. Set of non-verbal elements of the voice, that is, it is the way in which words are expressed
  3. Type of call initiated by the customer, and directed to the customer service center.
  4. Half a meter or a meter away.

10 Clues: Half a meter or a meter away. • less than half a metre away or touching • Information offered through non-verbal body messages. • Kinesics, proxemics and paralanguage belong to this type of communication. • Ability that allows us to express feelings, opinions and thoughts appropriately. • ...