customer service Crossword Puzzles
business management 2020-01-28
Across
- a plan, approach, or scheme for achieving an aim or objective.
- most risky growth strategy, involves selling new products in a new market.
- an organization or enterprising entity engaged in commercial, industrial, or professional activities
- when the employee spends all or part of their work time at a location other than the work place.
- the individuals and businesses that sell goods and services to another organisation
- process of bringing back manufacturing facilities that were offshored to another country.
- They are responsible both for setting aims and objectives and making sure they are met.
Down
- the cost of borrowing or the reward for saving money in the bank.
- a person/s who invest in a business in order to receive a return on their investment.
- its function is find out customer needs and fulfilling those needs.
- The average price paid by the customer for one unit of a product or service.
- individual or group that affects an organisation or is affected by it.
- when a company contracts part of its work to outside companies instead of completing it internally.
- quantities of goods bought by the business for resale during the accounting period.
- goals an organisation would like to accomplish
15 Clues: goals an organisation would like to accomplish • a plan, approach, or scheme for achieving an aim or objective. • the cost of borrowing or the reward for saving money in the bank. • its function is find out customer needs and fulfilling those needs. • individual or group that affects an organisation or is affected by it. • ...
Quality Crossword 2014-11-21
Across
- An independent examination of a work product or set of work products to determine whether requirements are being met.
- A group of people responsible for evaluating and approving or disapproving proposed changes to configuration items, and for ensuring implementation of approved changes.
- Examination of one or more processes by a trained team of professionals.
- Assures "You built it right."
- A description of contracted work required to complete a project.
- Any activity or operation, which receives inputs and converts them to outputs.
- A specified way to carry out an activity or a process.
Down
- Assures that "You built the right thing."
- A goal to be accomplished.
- A managed set of interrelated resources that delivers one or more products to a customer or end user.
- An appraisal that an organization conducts for itself for the purposes of process improvement.
- A group or individual that is affected by the outcome of a project.
- An arrangement of work elements and their relationship to each other and to the end product.
- Any tangible output or service that is the result of following a process and is intended for delivery to a customer or end user.
- A reference point.
15 Clues: A reference point. • A goal to be accomplished. • Assures "You built it right." • Assures that "You built the right thing." • A specified way to carry out an activity or a process. • A description of contracted work required to complete a project. • A group or individual that is affected by the outcome of a project. • ...
vocabulary 2024-05-09
Across
- A formal meeting where one or more persons ask questions to evaluate the suitability of a candidate for a job or assess someone's suitability for something.
- Asked formally or politely to attend or participate in an event.
- To present something in a way that it can be seen and understood easily.
- The amount of money expected, required, or given in payment for something.
- Relocating from one place to another; physically changing position.
- A centralized office used for receiving or transmitting a large volume of requests by telephone.
- The likelihood of previous customers to continue to buy from or use the services of a business.
- To come into the presence or company of someone.
Down
- The standard of something as measured against other things of a similar kind; the degree of excellence of something.
- The likelihood of something happening or being the case.
- To make something better or enhance its quality.
- Assistance provided to customers before, during, or after a purchase.
- The process of transporting goods from one location to another.
- Transactions of money for goods or services rendered.
- To provide someone with a reason to do something; to stimulate interest or enthusiasm.
15 Clues: To make something better or enhance its quality. • To come into the presence or company of someone. • Transactions of money for goods or services rendered. • The likelihood of something happening or being the case. • The process of transporting goods from one location to another. • Asked formally or politely to attend or participate in an event. • ...
Comunicación no verbal 2024-04-21
Across
- Information offered through non-verbal body messages.
- less than half a metre away or touching
- They express emotions that they try to hide and occur in situations in which the sender's state of mind does not correspond to the situation.
- Kinesics, proxemics and paralanguage belong to this type of communication.
- Ability that allows us to express feelings, opinions and thoughts appropriately.
- A document by which a body or company attests or records that a specific event or fact has occurred or taken place.
Down
- A document by which a body or company attests or records that a specific event or fact has occurred or taken place.
- Set of non-verbal elements of the voice, that is, it is the way in which words are expressed
- Type of call initiated by the customer, and directed to the customer service center.
- Half a meter or a meter away.
10 Clues: Half a meter or a meter away. • less than half a metre away or touching • Information offered through non-verbal body messages. • Kinesics, proxemics and paralanguage belong to this type of communication. • Ability that allows us to express feelings, opinions and thoughts appropriately. • ...
SUPPORT 2021-11-11
Across
- guidance or recommendation offered with regard to prudent future action
- to give other's needs
- a person that buys good or services from a store or business
Down
- offering a service or resource
- the action of helping or doing work for someone
5 Clues: to give other's needs • offering a service or resource • the action of helping or doing work for someone • a person that buys good or services from a store or business • guidance or recommendation offered with regard to prudent future action
Christmas Service 2021-12-19
Across
- Christmas: The _____ is Possible
- “Seeing isn’t believing. Believing is _____.”
- Impossible becoming possible is what _____ is all about.
- They are blameless before _____ in all their ways, but they are without child.
- Do you _____?
- The Angel Gabriel _____ a second time to another person…
- Matthew 19:26 - “With man this is impossible, but with God ______ things are possible.”
- “You ask me how I know He lives? He lives _____ my heart.”
Down
- Mark 14:35 - “Abba, _____, all things are possible for you.”
- Gabriel says to her, “Greetings, O _____ one, the Lord is with you.”
- She is to call him _____.
- _____ is doing his priestly duty and his lot is drawn.
- They are advanced in _____.
- Zechariah cannot _____.
- And that day, he _____ everyone who had come to Him.
- Christmas is the perfect _____ of how God can do whatever He wants.
16 Clues: Do you _____? • Zechariah cannot _____. • She is to call him _____. • They are advanced in _____. • Christmas: The _____ is Possible • “Seeing isn’t believing. Believing is _____.” • And that day, he _____ everyone who had come to Him. • _____ is doing his priestly duty and his lot is drawn. • Impossible becoming possible is what _____ is all about. • ...
Service Fachausdrücke 2021-02-25
Across
- Deckserviette
- Warmhaltegerät für Speisen
- Kaffeespezialist
- Trinkgeld
- Trockene Kekese
- Veredeln von Käse
Down
- Nachservice von Beilagen und Saucen
- Das Aufstellen und Decken der Tische
- Frühstück und Mittagessen gemeinsam
- Ausrufen der Bestellung
- Nudeln und Gemüse dass innen noch kernig ist
- Spätes Abendessen
- Gerippe von Fisch und Geflügel
- Ein Mensch der gerne und viel isst
- Gesamteindruck eines Betriebes
- Das rasche Kühlen von Wein oder Gläsern
16 Clues: Trinkgeld • Deckserviette • Trockene Kekese • Kaffeespezialist • Spätes Abendessen • Veredeln von Käse • Ausrufen der Bestellung • Warmhaltegerät für Speisen • Gerippe von Fisch und Geflügel • Gesamteindruck eines Betriebes • Ein Mensch der gerne und viel isst • Nachservice von Beilagen und Saucen • Frühstück und Mittagessen gemeinsam • Das Aufstellen und Decken der Tische • ...
Are You Puzzled 2016-08-19
Across
- This question MUST be asked in every potential gas emergency situation
- The amount of practices that make up the FISH! philosophy
- This charge changes twice in a 12 month period
- This person is the Senior Vice President of Customer Services at Duke Energy
- The name of the open aire market in the FISH! video
Down
- In order to qualify as this the individual must have an active account and twelve months of good pay history with Piedmont Natural Gas
- This may be billed as a courtesy to our new customers but if unpaid subjects the service to disconnection
- This is the acronym for Product understanding
- When an account has a past due balance you are REQUIRED to do this
- This is the acronym for Service experience
10 Clues: This is the acronym for Service experience • This is the acronym for Product understanding • This charge changes twice in a 12 month period • The name of the open aire market in the FISH! video • The amount of practices that make up the FISH! philosophy • When an account has a past due balance you are REQUIRED to do this • ...
Operations Management 2013-01-29
Across
- describes the work an individual or group of individuals is supposed to preform
- uses an organization's resources to produce enough goods or service to meet demand.
- the process of selecting a location for a business
- the processes and activities needed to produce goods or services
Down
- the process of planning the physical arrangement of a facility
- managers that are responsible for the activites involved in producing the goods or service for a company
- the network that receives, stores, and moves materials between processing points within a factory.
- involves creating a detail production timetable
- operating systems that function all the time, regardless of customer orders.
- operating systems that operate only when an order needs to be filled
10 Clues: involves creating a detail production timetable • the process of selecting a location for a business • the process of planning the physical arrangement of a facility • the processes and activities needed to produce goods or services • operating systems that operate only when an order needs to be filled • ...
Unit 5 Vocabulary 2023-04-05
Across
- Obtain (goods or a service) from an outside or foreign supplier, especially in place of an internal source.
- The mandatory enrollment of individuals into the armed forces.
- A major religious and cultural tradition of South Asia.
- A class structure that is determined by birth.
- Post A store or small settlement established for trading, typically in a remote place.
- The ability to understand and share the feelings of another.
Down
- A member of the lowest-caste Hindu group or a person outside the caste system.
- An office set up to handle a large volume of phone calls, especially for taking orders and providing customer service.
- The rebirth of a soul in a new body.
- A person who kills an infant.
10 Clues: A person who kills an infant. • The rebirth of a soul in a new body. • A class structure that is determined by birth. • A major religious and cultural tradition of South Asia. • The ability to understand and share the feelings of another. • The mandatory enrollment of individuals into the armed forces. • ...
Quality Service Management Long Quiz 2024-10-10
Across
- refers to giving a specific ambiance or programming to an organization's service setting.
- is a part of responses with different automatic reactions to different stimuli.
- refer to the medium of interaction between the customer and the organization.
- a term related to the physical structure or model of products aimed to provide more value, efficiency, or enhanced performance.
Down
- are the rules and standards employees should follow during operations.
- the process and task of identifying, investigating, and hiring the best possible candidates for open and needed positions in the organization.
- is where trainees practice their tasks in a controlled environment.
- refers to the intense or eager pleasure of serving guests.
- means that a service should consider everything.
- defined as the concern for the appreciation of beauty.
10 Clues: means that a service should consider everything. • defined as the concern for the appreciation of beauty. • refers to the intense or eager pleasure of serving guests. • is where trainees practice their tasks in a controlled environment. • are the rules and standards employees should follow during operations. • ...
Business activity 2023-01-24
Across
- a multinational corporation or company
- Organisation that produces goods and services.
- individual or group that has an interest in any decision or activity of an organization
- an association of two or more people as partners
Down
- intangible act which a customer is willing to pay for
- an individual or company that sells or grants a franchise for the sale of goods or the operation of a service
- an individual or company that holds a franchise for the sale of goods or the operation of a service
- Amount of goods or work produced by a person, machine, or factory
- payments to owners of property for use of that property
- a type of organisation which shares are sold to the public on the stock market
10 Clues: a multinational corporation or company • Organisation that produces goods and services. • an association of two or more people as partners • intangible act which a customer is willing to pay for • payments to owners of property for use of that property • Amount of goods or work produced by a person, machine, or factory • ...
AF210 PASS Week 8 - Revenue Recognition 2025-09-10
Across
- Agreement between parties creating enforceable rights and obligations under IFRS 15.
- Increase in assets or decrease in liabilities, excluding equity contributions.
- A promise in a contract to deliver a distinct good or service.
- Customer obtains this when they can direct the use of and benefit from a good or service.
- Type of consideration that may change due to discounts, refunds, or returns.
Down
- Type of sale where goods remain under the seller’s control until sold to end customers.
- Income arising from an entity’s ordinary activities.
- Price an entity expects to be entitled to in exchange for promised goods or services.
- IFRS 15 requires qualitative and quantitative information of contracts to be reported.
- Method of measuring progress toward completion based on costs incurred or resources consumed.
10 Clues: Income arising from an entity’s ordinary activities. • A promise in a contract to deliver a distinct good or service. • Type of consideration that may change due to discounts, refunds, or returns. • Increase in assets or decrease in liabilities, excluding equity contributions. • ...
Restaurant and Food Service Industry 2024-09-03
Across
- Practices that promote health and cleanliness, particularly in food preparation and handling.
- The business of providing food services for events and gatherings outside of a restaurant setting.
- Practices in the food service industry that aim to minimize environmental impact, such as sourcing local ingredients.
- A substance that can cause an allergic reaction, often important for menu labeling and customer safety.
- The main dish of a meal, typically served after the appetizer.
- The atmosphere or mood of a restaurant, created by its decor, lighting, and music.
Down
- An arrangement made in advance to secure a table for dining at a restaurant.
- A small dish served before the main course to stimulate the appetite.
- A style or method of cooking, often associated with a particular culture or region.
- The art and science of good eating, often involving the study of food and cooking techniques.
- The act of providing food and drink to customers in a restaurant setting.
- Any drinkable liquid, typically served in restaurants, such as water, coffee, tea, or alcoholic drinks.
- A list of food and drink items available for customers at a restaurant.
- A detailed analysis and assessment of a restaurant’s food, service, and overall experience, often provided by food critics or reviewers.
14 Clues: The main dish of a meal, typically served after the appetizer. • A small dish served before the main course to stimulate the appetite. • A list of food and drink items available for customers at a restaurant. • The act of providing food and drink to customers in a restaurant setting. • ...
Review 2024-02-23
Across
- The worth or usefulness of a product to a consumer.
- The variable expense associated with each unit of sale.
- A competitor that offers similar goods or services to the same target market and satisfy the same customer needs.
- Sale Price - Cost
- the use of computer systems to simulate human mental processes.
- A strategic tool that helps businesses make informed decisions, stay competitive, and adapt to changes in the market.
Down
- All the expenses necessary to make a single unit.
- An individual product or service
- The study of how individuals, businesses, and societies make choices about using limited resources to satisfy their wants and needs
- An expense that changes based on the amount of product or service a business sells.
- A reoccurring expense that isn’t affected by the number of items a business produces.
- A competitor that may not offer the same products or services as you, but compete for the same customers.
12 Clues: Sale Price - Cost • An individual product or service • All the expenses necessary to make a single unit. • The worth or usefulness of a product to a consumer. • The variable expense associated with each unit of sale. • the use of computer systems to simulate human mental processes. • An expense that changes based on the amount of product or service a business sells. • ...
Marketing 2022-02-22
Across
- introducing a new product to the market
- how much customers are charged for a product or service
- refers to one factor making another factor occur
- the moral standards recognized and accepted for how individuals and organizations interact and behave
- entities that transfer products from manufacturers to wholesalers and from wholesalers to retailers
- potential customers who show interest in a product or service
- connecting an audience with a product or service that will meet that audiences’ need
- the overall image and feeling of a company and its products and/or services communicated through design
- the act of generating interest in a brand, product, or service
- the specific or collective content distributed by channels, or the outlets themselves that use channels to distribute their content to audiences
- those who produce products
- outreach with the purpose of accomplishing a determined goal and that has a larger scope than and goes beyond one-time communication
- a retailer sells a product on behalf of a manufacturer or provider and keeps a portion of the sale price
- small retail shop offering clothing and accessories
- anyone whose opinion or approval will affect the decision to purchase a product (
Down
- where a product is available for customer access; one of the 4 Ps of marketing
- content pieces that present information through charts, graphics, and/or other designed elements, are also press release pieces that a company may want to share
- those who actively and publicly promote a company, brand, product, and/or service
- unpaid content on digital media
- stores/store owners that/who sell products to consumers
- the financial gain from a sale after the costs of providing the sold product have been deducted
- various characteristics used to identify individuals and often applied in grouping people in determined categories
- the “what” that is being marketed
- messages that web servers pass to your web browser when you visit Internet sites
- the positive outcomes customers receive from a product
- a unique representative symbol or image
- brands that do not carry the name of the company that produced the products and that are not advertised
- multiple pieces of information that represent and help explain an entity, behavior, or event
- small, local store operated by a family
- a mode of promotional outreach that informs consumers about a brand, product, and/or service and that often communicates information about sales
- statements of support from those with knowledge and experience
31 Clues: those who produce products • unpaid content on digital media • the “what” that is being marketed • introducing a new product to the market • a unique representative symbol or image • small, local store operated by a family • refers to one factor making another factor occur • small retail shop offering clothing and accessories • ...
Marketing Principles 2023-10-24
Across
- a commodity accepted by general consent as a medium of economic exchange
- Business-to-business
- the item offered for sale
- a technique for assessing these four aspects of your business
- human beings making up a group or assembly or linked by a common interest
- relating to, measuring, or measured by the quality of something rather than its quantity.
- a product, service or concept that is publicly distinguished from other products, services or concepts so that it can be easily communicated and usually marketed
- a system for gathering, storing, analyzing and distributing valuable marketing data to help marketers make better decisions
- the practice of dividing your target market into approachable groups
- the money you have left after paying for business expenses
- a general direction of change
- the amount of money given or set as consideration for the sale of a specified thing
- something at which someone is aiming a weapon or other object
- activities a company undertakes to promote the buying or selling of a product or service
- engaged in one of the learned professions
- a particular region, center of population, or location
- information such as facts and numbers used to analyze something or make decisions
Down
- the output of an economic system
- of, relating to, or expressible in terms of quantity
- the total amount of a specific good or service that is available to consumers
- business-to-consumer
- any person or group who is the final user of a product or service
- the act or fact of being raised in position or rank
- the consumer's desire to purchase a particular good or service
- an act of helpful activity; help; aid
- someone who buys something from a seller, vendor, or supplier in exchange for money or something else of value
- to feel a need or a desire for; wish for
- the ability to borrow money with the promise that you'll repay it in the future, often with interest
- where buyers and sellers can meet to facilitate the exchange or transaction of goods and services
- someone who starts or owns a business
- the process of collecting vital information about a company's target audience, market, and competition
- the process or system by which goods and services are produced, sold, and bought in a country or region
- the management of money and includes activities such as investing, borrowing, lending, budgeting, saving, and forecasting
- a lack of something requisite, desirable, or useful
34 Clues: Business-to-business • business-to-consumer • the item offered for sale • a general direction of change • the output of an economic system • an act of helpful activity; help; aid • someone who starts or owns a business • to feel a need or a desire for; wish for • engaged in one of the learned professions • the act or fact of being raised in position or rank • ...
supply and demand 2024-03-15
Across
- the number of goods or services that suppliers will produce and sell at a given market price.
- a sum of money granted by the government or a public body to assist an industry or business so that the price of a commodity or service may remain low or competitive.
- graphic representation of the relationship between product price and quantity of product that a seller is willing and able to supply.
- as the price of a good or service increases, the quantity of goods or services increases
- transforms raw materials and components into a finished product that's delivered to a customer.
- (of an object or material) able to resume its normal shape spontaneously after contraction, dilation or distortion.
- a stock of a resource from which a person or place can be provided with the necessary amount of that resource.
- a legislated tax on specific goods or services at the time they are purchased.
- A variable that can change the quantity of a good or service demanded at each price
- the ability of an object or material to resume its normal shape after being stretched or compressed stretchiness.
- the change in demand when there is a change in another economic factor, such as price or income.
- when the price of a product goes up, the quantity demanded will go down – and vice versa
Down
- the total quantity demanded by all consumers in a market for a given good.Demand curve
- the amount (value) of a product that customers actually buy from a business.
- tells you exactly how much money your business generates before expenses
- the number of goods or services that suppliers will produce and sell at a given market price
- the theory that prices are determined by the relationship between supply and demand.
- A variable that can change the quantity of a good or service supplied at each price
- total amount of an item producers are willing and able to sell at different prices, over a given period of time
- (of demand or supply) insensitive to changes in price or income.
- a table that shows the quantity demanded of a good or service at different price levels.
- a good whose appeal increases with the popularity of its complement.
- represents the relationship between the price of a good or service and the quantity demanded for a given period of time.
23 Clues: (of demand or supply) insensitive to changes in price or income. • a good whose appeal increases with the popularity of its complement. • tells you exactly how much money your business generates before expenses • the amount (value) of a product that customers actually buy from a business. • ...
Marketing 2025-10-02
Across
- The action or business of promoting and selling products or services, including market research and advertising.
- The methods used and information communicated to encourage customers to purchase and to increase their satisfaction.
- A unique group of prospective customers a business wants to serve and their locations.
- Individuals who purchase products and services to satisfy needs
- The amount a customer pays and the methods of increasing the value of the products to the customers.
- The action or process of supplying goods to stores and other businesses that sell to consumers.
- Moral rules or principles of behavior that should guide members of a profession or organization and make them deal honestly and fairly with each other and with their customer.
- The ongoing activities designed to support the primary function of a business and keep it operating efficiently.
Down
- The business function that creates or obtains product services for sale.
- The management of large amounts of money, especially by governments or large companies.
- Mix The combination of marketing actions often referred to as product, price, place, and promotion: selling the right product, through appropriate distribution channels, at the right price in relation to other products and for the profitability of the company, with the correct support in terms of advertising, sales force etc.
- The action or process of keeping financial accounts
- Concept Using the needs of customers as the primary focus during the planning, production, pricing, distribution, and promotion of a product or service.
- An activity that is intangible, exchanged directly from producer to consumer, and consumed at the time of production.
- The process of dealing with or controlling things or people
- Anything offered to a market by the business to satisfy customer needs, including physical products, services, and ideas.
- The activity or profession of producing advertisements for commercial products or services.
17 Clues: The action or process of keeping financial accounts • The process of dealing with or controlling things or people • Individuals who purchase products and services to satisfy needs • The business function that creates or obtains product services for sale. • A unique group of prospective customers a business wants to serve and their locations. • ...
Business Key Terms 2021-09-14
Across
- items not necessary for survival but adds pleasure and comfort to life
- an independent association of persons who utilize goods and services offered to come together to meet their economic, social and cultural needs and goals
- when consumers have the power to choose where they will buy goods and services and how much they will pay for them
- a product or service that consumers no longer want because it has become outdated or has been replaced by a new or improved product
- any business that employs fewer than 500 people
- items necessary for survival
- a situation in which two or more businesses try to sell the same type of product or service to the same customer
- a person who starts a venture to solve a problem or to take advantage of an opportunity
- when businesses are in control and can charge high prices and raise prices when costs go up
- an individual or business that makes a product or provides services
- an organization, often charitable, that does not seek to make a profit from the operations of the business
- a quantity of goods and materials kept on hand
- having the ability to pay all debts and meet financial obligations
- the amount of money required for each stage of production
- another name for economic resource
- the way business and government work together to provide goods and services to consumers and ensures that a country's resources will not be overstretched
Down
- the economic principle that supply goes up when prices go up, and comes down when prices come down
- people who work to produce goods and services in a business; also known as workforce or labour
- any location where producers and consumers come together to engage in the buying or selling of goods and services
- the economic principle that demand goes up when prices come down, and comes down when prices go up
- assistance provided, usually in return for payment, that satisfies needs or wants of consumers
- a charitable organization or charity that does not seek profit from the operations of the business and raises funds for a specific goal
- mutually dependent;relying on others who also rely on you
- expenditures that help a business generate revenue
- the raw materials that come from the earth, the water and the air
- the quantity of a good or service that consumers are willing and able to buy
- resources such as equipment, a building, or money that are used to produce goods and services
- a person who buys goods and services aka a customer
- The reward that an owner receives for taking risks
- patrons of a particular store or business
- the means through which goods and services are made available to consumers
- the value of a product or service expressed in dollars and cents and is determined by many factors, including supply and demand
- items that can be seen and touched
- the quantity of a good or service that producers can provide, determined by the costs of producing it and by the price people are willing to pay for it
34 Clues: items necessary for survival • items that can be seen and touched • another name for economic resource • patrons of a particular store or business • a quantity of goods and materials kept on hand • any business that employs fewer than 500 people • expenditures that help a business generate revenue • The reward that an owner receives for taking risks • ...
Service Expectations 2023-07-25
Across
- We will ____look for opportunities that will enhance our ability to serve our members.
- Manager who should be communicated to before communicating above them.
- When leaving a voicemail for someone how many times should you proved your name and phone number?
- Communicate with management about frustrations or concerns. DO NOT ___"
- Email should
- Admit and apologize when you make a mistake rather than blaming someone else or waiting for someone to find out.
- Ask a member for this before you ask for their account number
- "____ members waiting to be served by establishing eye contact and thanking them for waiting"
Down
- JCU was established in what month?
- ___ is a choice and yours is contagious
- One of the 3 F's
- "Be ____ caring- Look for financial solutions during EACH member interaction and do so because you care about our members and their financial needs.
- "I go beyond the extra mile to provide ___ service"
- The 2nd R in "The Three R's"
- "Members always come first! They are not an ____ of our work, but the reason for it"
- Understand that a __ is not personal- you presented a choice, and they made the choice, it is as simple as that.
16 Clues: Email should • One of the 3 F's • The 2nd R in "The Three R's" • JCU was established in what month? • ___ is a choice and yours is contagious • "I go beyond the extra mile to provide ___ service" • Ask a member for this before you ask for their account number • Manager who should be communicated to before communicating above them. • ...
BSA Crossword Puzzle 2021-03-17
Across
- As one of the pillars of BSA, this must be conducted annually.
- Due Diligence, The newest pillar, this requires that banks understand the nature and purpose of the customer relationship.
- The four pieces of information you must collect for CIP are name, DOB, SSN/TIN, and this.
- in this stage of money laundering the goal is to get the illegal funds into the financial system.
- When it comes to CTR filings there are two parties that must be identified, the Transactor and the _______________.
- "PEP" stands for ____________ Exposed Person.
Down
- The term used to describe transactions that are purposefully conducted in a way to avoid the CTR filing threshold.
- BSA stands for the Bank _____________ Act.
- To be considered a beneficial owner, the individual must own _________ or more equity interest in the legal entity.
- In this stage of money laundering, the goal is to create a confusing paper trail, moving funds around via a complex series of transfers.
- This Department of Treasury maintains the SDN list.
- "PSP" stands for _______________ Service Provider.
12 Clues: BSA stands for the Bank _____________ Act. • "PEP" stands for ____________ Exposed Person. • "PSP" stands for _______________ Service Provider. • This Department of Treasury maintains the SDN list. • As one of the pillars of BSA, this must be conducted annually. • The four pieces of information you must collect for CIP are name, DOB, SSN/TIN, and this. • ...
Marketing Mix: Promotion 2024-06-04
Across
- A large display on the side of a building or along the road
- When a business pays for an event so that people can see its logo and become their customers
- When a business offers a discount to customers who buy more than one product
- When a business offers a prize to get customers to buy more products
- When businesses tell customers about their products or services to make them want to buy or use them using TV commercial
- Printed on paper and handed out to people as they walk by
- An internet based page that provides information about the product or service
Down
- When a business offers an free extra product for every product bought by the customer
- An internet based platform that allows a business to connect to 'friends' and get 'likes'
- Printed on paper and stuck on walls to tell people about a product or services
- Used by a business to get quick sales in a short while
- When a business sells a product by contacting each customer personally
12 Clues: Used by a business to get quick sales in a short while • Printed on paper and handed out to people as they walk by • A large display on the side of a building or along the road • When a business offers a prize to get customers to buy more products • When a business sells a product by contacting each customer personally • ...
Ent Unit 3 2023-09-19
Across
- A promise made by the seller to the consumer that the seller will repair or replace a product that does not perform as expected
- Marketing element referring to what goods, services, or ideas a business will offer its customers
- Unique role
- A one-of-a-kind attribute of a product or brand that separates it from the competition
- A group formed for the purpose of discussing a specific topic
- All the combined impressions and experiences associated with a particular company, good, or service
- Any item that is used to accomplish another activity, such as producing/providing goods and services
- The arrangement by which businesses or individuals can purchase now and pay later
- Specific actions that will be used to carry out strategies
- The message channels used by a seller to promote a good, service, or idea (e.g., radio, television, newspapers, magazines, internet)
- An advantage consumers receive from using a product
- The amount of satisfaction a good or service will provide a customer
- Promotional activities (other than advertising, personal selling, and publicity) that stimulate customer purchases
- The particular group of customers a business seeks to attract
- Marketing element referring to the various types of communication that marketers use to inform, persuade, or remind customers of their products
- The money received by resource owners and by producers for supplying goods and services to customers
- Any paid form of nonpersonal presentation of ideas, images, goods, or services
- To use a creative-thinking technique involving the identification of as many different ideas as possible during a certain time frame; can be done by one person but is used most often in a group setting
- A product mix strategy in which a business creates a certain image or impression of a product in the minds of consumers
- An objective or want that you plan to fulfill; a statement that clearly describes a task to be accomplished
Down
- A philosophy of conducting business that is based on the belief that all business activities should be aimed toward satisfying customer wants and needs while achieving company goals
- The degree of excellence of a good or service—how good it is
- A phrase that is easy to remember
- Marketing element requiring marketers to determine the amount of money they will ask in exchange for their products
- The form of promotion that determines client needs and wants and responds through planned, personalized communication that influences purchase decisions and enhances future business opportunities
- A function of business designed to establish and maintain positive relationships between the business and its various publics, or fan bases
- A strategy for making a product appear different from similar products on the market
- A deduction from the price of goods
- The money that a business spends
- Marketing element focusing on considerations in getting a selected product in the right place at the right time
- Any nonpersonal presentation of ideas, goods, or services that is not paid for by the individual or organization benefiting from or harmed by it
- The systematic gathering, recording, and analyzing of data about a specific issue, situation, or concern, and the use of that data to create and implement plans to reach new target audiences
- Monetary reward a business owner receives for taking the risk involved in investing in a business; income left once all expenses are paid
- A fact about or characteristic of a product
- Plans of action for achieving goals and objectives
- The combination of the four elements of marketing—product, place, promotion, and price
36 Clues: Unique role • The money that a business spends • A phrase that is easy to remember • A deduction from the price of goods • A fact about or characteristic of a product • Plans of action for achieving goals and objectives • An advantage consumers receive from using a product • Specific actions that will be used to carry out strategies • ...
FPM MIND BOGGLE 2017-11-27
Across
- an important part of pre interview preparation
- the main source of referrals should come from whom
- The fpm is authorised to advise on?
- What is the min investment amount?
- the opposite to internal holdings?
- risk vs?
Down
- you can only pay a limited amount into this account
- we must always try to .... our customers
- from one person to the next
- Who always comes first?
- what concerns our customers?
- a type of chat a customer is booked in for?
- what can make our customers sometimes anxious?
- over the next 5 years what type of spending may we also need to check?
- I want my savings to...
- the overall amount?
- Typically how many asset classes would the customer invest in when considering our portfolios?
- Check if the customer has any existing...
18 Clues: risk vs? • the overall amount? • Who always comes first? • I want my savings to... • from one person to the next • what concerns our customers? • What is the min investment amount? • the opposite to internal holdings? • The fpm is authorised to advise on? • we must always try to .... our customers • Check if the customer has any existing... • ...
Knowledge Check 2022-07-30
Across
- An Adjuster Responsibilities include verifying a part or component is ___.
- Coverage or reimbursement for the ___ cost of parts and labor to repair or replace a covered part due to a mechanical breakdown.
- Our Claims Philosophy states, “The dealer and their customer are entitled to have every ___ claim authorized and paid.”
- The ___ is the individual described on the Registration page of the Term Protection contract.
- Term Protection covers ___ mechanical breakdowns.
Down
- Claims for ___ components and circumstances will not be authorized.
- A covered part has ___ when it can no longer perform the function for which it was solely designed.
- The ___ responsibilities include providing and issuing documented prior approval.
- The Term Protection Agreement is a vehicle service contract that provides short ___ vehicle coverage.
9 Clues: Term Protection covers ___ mechanical breakdowns. • Claims for ___ components and circumstances will not be authorized. • An Adjuster Responsibilities include verifying a part or component is ___. • The ___ responsibilities include providing and issuing documented prior approval. • ...
PMT Metrics 2022-11-09
Across
- Anny unnecessary supplies or materials that do not support just in time delivery
- Work related personnel accidents (two biggest cause of missed work ergonomics and slips)
- Any movement of people which does not add value to the product
- Effort which adds no value to a product or service (work that can be combined with other processes or enhancements that are transparent to the customer)
- Rework or repair required to fulfill customer requirements
Down
- Any unnecessary material movement that does not support a Lean value stream
- Idle time in which no value added activities take place
- Producing more than needed (working ahead, producing at a faster pace than needed)
8 Clues: Idle time in which no value added activities take place • Rework or repair required to fulfill customer requirements • Any movement of people which does not add value to the product • Any unnecessary material movement that does not support a Lean value stream • Anny unnecessary supplies or materials that do not support just in time delivery • ...
AmerisourceBergen Holiday Crossword 2017-12-05
Across
- Biopharm's leading provider of specialty logistics
- Pharmacy data analysis and distribution
- These associates ensure our customers do not come up short
- Central meeting spot for larger groups
- Gets to the bottom of your PC problems
- Checks & balances department
- Handles customer returns, donations, and customer autoships
- Enlists and maintains Elevate customers
- Go to department for PassPort technical support
Down
- Program that lifts our customers above the competition
- Electronic data custodians providing data analytics support to our business partners
- Works with new customers to ensure they can order
- ABC's animal health component
- Food source for many hungry associates
- Has the keys to the building
- Reviews pharmacy reimbursement claims
- Group that loves to talk
- ABC's executives call this home
- Spiritual neighbor to the East
- Provides guidance for all things Elevate
- Our largest customer and investor
- Configures and Maintains the nerve center for program and related purposes
- Provider of customer price files.
23 Clues: Group that loves to talk • Has the keys to the building • Checks & balances department • ABC's animal health component • Spiritual neighbor to the East • ABC's executives call this home • Our largest customer and investor • Provider of customer price files. • Reviews pharmacy reimbursement claims • Food source for many hungry associates • Central meeting spot for larger groups • ...
Schedule 1a and 1b 2025-02-13
Across
- Integration through merging with or taking over a supplier.
- Total Cost ÷ Output.
- When a LTD becomes a PLC and sells shares on the stock market.
- Price X Sales
- A factor of production - the ideas and skills of entrepreneurs who create businesses.
- A physical product.
- Selling goods via a website.
- Someone willing to take risks to start a business.
- Someone who USES a good or service.
- An intangible product.
- The owners of a PLC or LTD businesses.
- The cost of the next best alternative foregone up when a decision is made.
- The sector of industry that makes products, e.g. construction.
- When two or more people own and run a business.
- Non-essential items that we would like but can survive without.
- Integration through merging with or taking over a customer.
- The functional area responsible for hiring, motivating and training staff.
- A specific target for a business to achieve.
- The sector of industry that extracts and produces raw materials, e.g. farming.
- When the average cost of stock is reduced due to buying in bulk.
- A diseconomy of scale that happens when workers feel less important due to the larger size of the business.
- Merging or taking over a company in an unrelated industry.
- A limited liability company whose shares can be bought the stock market.
- A general rise in prices in an economy.
- Integration by merger or takeover of a company in the same industry and stage of production.
- Revenue - Total Costs
- When personal possessions of an entrepreneur can be sold to pay business debts.
Down
- Growth by merger or takeover also called inorganic growth.
- A legal agreement between partners.
- A business that tries to help society rather than make a profit.
- A surplus of revenue over costs.
- A factor of production - the number and skills of business employees.
- The functional area responsible for raising awareness and encouraging sales.
- Growth by, for example, opening new stores, franchising, outsourcing or e-commerce.
- Where average cost increases as output increases.
- When bigger firms can reduce the average cost of production by using up to date machinery and equipment.
- A stakeholder whose objective is good pay, good working conditions and job security.
- A business owned and controlled by one person.
- Where average cost is reduced as output increases.
- A factor of production - where a business is located and natural resources used.
- Anyone interested in or affected by what a business does.
- The inputs that businesses use to provide their goods or services.
- Someone who PURCHASES a good or a service.
- Where a business uses outside companies to produce a good or provide a service.
- A factor of production – Equipment and machinery used in production.
- A type of company whose shares cannot be bought on the stock market.
- The functional area responsible for managing company money.
- The word used to describe the constantly changing external environment.
- The sector of industry that provides service, e.g. marketing, banking or law.
- A shareholders portion of company profits.
- The functional area responsible for manufacture.
- The cost of borrowing or reward for saving money.
52 Clues: Price X Sales • A physical product. • Total Cost ÷ Output. • Revenue - Total Costs • An intangible product. • Selling goods via a website. • A surplus of revenue over costs. • A legal agreement between partners. • Someone who USES a good or service. • The owners of a PLC or LTD businesses. • A general rise in prices in an economy. • Someone who PURCHASES a good or a service. • ...
COMT0110_MF1002_Anglès professional per a activitats comercials 2024-12-04
Across
- To manufacture or create goods or products.
- To concentrate on and become expert in a particular subject or skill.
- Rooted in, located in, or dependent on something else. Often used to describe a company's location ("based in London") or the foundation of an idea ("based on research").
- A company controlled by a holding company.
- To work, function, or be in action. In business, it often describes how a company conducts its activities ("operate efficiently").
- A person, country, or business that sells goods to another country.
- Income, especially when of an organization and of a substantial nature.
Down
- To make available for use; supply.
- A person employed for wages or salary, especially at non-executive level.
- A person with whom one works, especially in a profession or business.
- A person who provides expert advice professionally.
- A person or organization that receives a service or advice from a professional person or business. Similar to "customer" but often implies a more ongoing or professional relationship.
- All the people employed by a particular organization.
- A rival business that sells similar products or services in the same market.
- A person or organization that buys goods or services from a store or business.
15 Clues: To make available for use; supply. • A company controlled by a holding company. • To manufacture or create goods or products. • A person who provides expert advice professionally. • All the people employed by a particular organization. • A person, country, or business that sells goods to another country. • ...
Effect of Business COmmunication Barriers 2020-07-27
Across
- thoughts also lead to ineffective communication in organizations
- acts as a devil in business communication
- thoughts also lead to ineffective communication in organizations
Down
- in thought process also results in a poor communication in business area
- service
- disability
- about his pitch and tone
7 Clues: service • disability • about his pitch and tone • acts as a devil in business communication • thoughts also lead to ineffective communication in organizations • thoughts also lead to ineffective communication in organizations • in thought process also results in a poor communication in business area
Christmas Crossword 2025-12-12
Across
- A limited liability company whose shares can be bought the stock market.
- A business that tries to help society rather than make a profit.
- When personal possessions of an entrepreneur can be sold to pay business debts.
- The cost of the next best alternative foregone up when a decision is made.
- The owners of a PLC or LTD businesses.
- A specific target for a business to achieve.
- A type of company whose shares cannot be bought on the stock market.
- A diseconomy of scale that happens when workers feel less important due to the larger size of the business.
- Where a business uses outside companies to produce a good or provide a service.
- The functional area responsible for manufacture.
- A legal agreement between partners.
- Where average cost is reduced as output increases.
- A factor of production - the number and skills of business employees.
- A factor of production - where a business is located and natural resources used.
- The functional area responsible for managing company money.
- Someone who USES a good or service.
- The cost of borrowing or reward for saving money.
- A shareholders portion of company profits.
- Merging or taking over a company in an unrelated industry.
- An intangible product.
- Integration through merging with or taking over a customer.
- When two or more people own and run a business.
- The inputs that businesses use to provide their goods or services.
- Total Cost ÷ Output.
- The functional area responsible for hiring, motivating and training staff.
- Non-essential items that we would like but can survive without.
- A factor of production - the ideas and skills of entrepreneurs who create businesses.
Down
- Price X Sales
- The word used to describe the constantly changing external environment.
- Integration through merging with or taking over a supplier.
- The sector of industry that makes products, e.g. construction.
- Where average cost increases as output increases.
- Revenue - Total Costs
- A physical product.
- The sector of industry that provides service, e.g. marketing, banking or law.
- Integration by merger or takeover of a company in the same industry and stage of production.
- The sector of industry that extracts and produces raw materials, e.g. farming.
- Anyone interested in or affected by what a business does.
- Someone who PURCHASES a good or a service.
- Someone willing to take risks to start a business.
- When bigger firms can reduce the average cost of production by using up to date machinery and equipment.
- Growth by merger or takeover also called inorganic growth.
- When the average cost of stock is reduced due to buying in bulk.
- Selling goods via a website.
- When a LTD becomes a PLC and sells shares on the stock market.
- The functional area responsible for raising awareness and encouraging sales.
- Growth by, for example, opening new stores, franchising, outsourcing or e-commerce.
- A business owned and controlled by one person.
- A general rise in prices in an economy.
- A stakeholder whose objective is good pay, good working conditions and job security.
- A factor of production – Equipment and machinery used in production.
- A surplus of revenue over costs.
52 Clues: Price X Sales • A physical product. • Total Cost ÷ Output. • Revenue - Total Costs • An intangible product. • Selling goods via a website. • A surplus of revenue over costs. • A legal agreement between partners. • Someone who USES a good or service. • The owners of a PLC or LTD businesses. • A general rise in prices in an economy. • Someone who PURCHASES a good or a service. • ...
Founding Values 2021-03-30
Across
- customer blank is our way of life
- one of the foundations of our success
- we blank our communities one neighborhood at a time
- most valuable things we own
Down
- second of the foundations of our success
- great things happen when we blank to our customers and to each other
- our blank are open
- we work hard and blank hard work
- our company is a fun and friendly place where teamwork rules
9 Clues: our blank are open • most valuable things we own • we work hard and blank hard work • customer blank is our way of life • one of the foundations of our success • second of the foundations of our success • we blank our communities one neighborhood at a time • our company is a fun and friendly place where teamwork rules • ...
2024 AML/CFT Review 2023-12-31
Across
- A common name for virtual currency
- CDD stands for Customer Due _______
- What is the acronym for a money service business
- What is the acronym for anti-money laundering
Down
- CFT is the acronym for combating the financing of ______
- BSA is the acronym for Bank ____ Act
- A common 3rd party payment processor
- Financial activities on a website are governed by Reg ___
- What is the name of the bank’s fraud software
9 Clues: A common name for virtual currency • CDD stands for Customer Due _______ • A common 3rd party payment processor • BSA is the acronym for Bank ____ Act • What is the name of the bank’s fraud software • What is the acronym for anti-money laundering • What is the acronym for a money service business • CFT is the acronym for combating the financing of ______ • ...
Internal and External Sources of Product/Service Ideas 2023-05-11
Across
- Research conducted using existing sources of information, such as books or databases.
- A method of generating ideas and solutions through group discussion.
- Online platforms used by businesses to provide information and interact with customers.
- Other businesses or companies operating in the same industry.
- The process of gathering information about the market, customers, and competitors.
Down
- The process of testing a product or service in a specific market before launching it widely.
- The process of creating and improving products or services
- Research conducted in the real-world setting, such as observing customer behavior.
- Group discussions conducted to gather opinions and feedback from a specific target audience.
- An analysis that examines the strengths, weaknesses, opportunities, and threats of a business or product.
- Information provided by customers about their experience with a product or service.
- A method of collecting data from a sample of individuals to gather insights.
12 Clues: The process of creating and improving products or services • Other businesses or companies operating in the same industry. • A method of generating ideas and solutions through group discussion. • A method of collecting data from a sample of individuals to gather insights. • Research conducted in the real-world setting, such as observing customer behavior. • ...
Market Research Crossword 2024-11-21
Across
- an example of a product that will be created
- the group of every potential customer
- a small group of people who are brought together to talk about a new product or service
- thinking outside the box
- comparing the amount of benefits and costs to determine whether it is worthwhile to pursue this goal
- a quality that makes your product or business better than your competition
Down
- the percentage or liklihood of something happening
- viewing the realities and limitations of a situation
- an organization of all the information that is gathered about a specific market and consumer in order to make business decisions
- a document that states what a company is trying to accomplish by selling its product
- the value of everything a person has to give up when they choose to do something else
- a smaller group of consumers who will buy and/or use your product or service a lot
12 Clues: thinking outside the box • the group of every potential customer • an example of a product that will be created • the percentage or liklihood of something happening • viewing the realities and limitations of a situation • a quality that makes your product or business better than your competition • ...
London restaurants 2023-11-10
Across
- burger
- londoneye
- customer
- bigben
- starter
- vegetablelasagne
- cheesecake
Down
- pickandcheese
- drinks
- waitress
- fruitsalad
- buckinghampalace
- waiter
- menu
14 Clues: menu • drinks • burger • waiter • bigben • starter • waitress • customer • londoneye • fruitsalad • cheesecake • pickandcheese • buckinghampalace • vegetablelasagne
KI The performance game 2020-09-04
Across
- fixed, not changing
- to keep something the same, to save it from being damaged
- to fall down, to fail
- to make something as good as possible
- a long seat for two or more people, usually made of wood, metal or plastic
Down
- the job of hiring people
- a person who buys goods or service
- the state of not having a job
- the way people think of someone or something
9 Clues: fixed, not changing • to fall down, to fail • the job of hiring people • the state of not having a job • a person who buys goods or service • to make something as good as possible • the way people think of someone or something • to keep something the same, to save it from being damaged • a long seat for two or more people, usually made of wood, metal or plastic
What is Employee Morale? 2023-04-11
Across
- ____ workers are 12% more productive.
- ___ goes a long way.
- Be ___ about the companies' goals & employees' roles.
Down
- Employee morale proves to be ___ to the business in these respects.
- Actively ____ and mentor when possible.
- Ask employees what you can do to ____ them.
- One of the biggest_____ is productivity.
- ____morale may lead to reduced concentration & cause mistakes, poor customer service, & missed deadlines.
- ____morale effects employee's motivation, performance, & willingness to adapt to organizational strategies.
9 Clues: ___ goes a long way. • ____ workers are 12% more productive. • Actively ____ and mentor when possible. • One of the biggest_____ is productivity. • Ask employees what you can do to ____ them. • Be ___ about the companies' goals & employees' roles. • Employee morale proves to be ___ to the business in these respects. • ...
Customer Information View 2018-11-27
Across
- change the way the accounts are seen
- find the customer's profile
- ?
- click here to access bill pay
- the day they came to earth
- what you speak when you call in
- the type of account the customer has
- provided to you by customer
- send money the same day with this
- where we send communication
- check on a zelle here
- sign up for OLB here
- more than one of the same customer?
- find a customer with this
- click this to access hogan
Down
- another name they go by
- click here to make changes
- what do you use to sign on with
- account lists
- how much money they have
- social security number
- enrolled or not enrolled
- we pay your bills for you
- easy name to remember for account
- the number used with the eligibility table
- company id
- system
- on the top line in system
- click this to access the pop up information
29 Clues: ? • system • company id • account lists • sign up for OLB here • check on a zelle here • social security number • another name they go by • how much money they have • enrolled or not enrolled • we pay your bills for you • on the top line in system • find a customer with this • click here to make changes • the day they came to earth • click this to access hogan • find the customer's profile • ...
Marketing Vocab 2025-10-02
Across
- The action or business of promoting and selling products or services, including market research and advertising.
- The methods used and information communicated to encourage customers to purchase and to increase their satisfaction.
- A unique group of prospective customers a business wants to serve and their locations.
- Individuals who purchase products and services to satisfy needs.
- The amount a customer pays and the methods of increasing the value of the products to the customers.
- The action or process of supplying goods to stores and other businesses that sell to consumers.
- Moral rules or principles of behavior that should guide members of a profession or organization and make them deal honestly and fairly with each other and with their customer.
- The ongoing activities designed to support the primary function of a business and keep it operating efficiently.
Down
- The business function that creates or obtains product services for sale.
- The management of large amounts of money, especially by governments or large companies.
- mix The combination of marketing actions often referred to as product, price, place, and promotion: selling the right product, through appropriate distribution channels, at the right price in relation to other products and for the profitability of the company, with the correct support in terms of advertising, sales force etc
- The action or process of keeping financial accounts.
- concept Using the needs of customers as the primary focus during the planning, production, pricing, distribution, and promotion of a product or service.
- An activity that is intangible, exchanged directly from producer to consumer, and consumed at the time of production.
- The process of dealing with or controlling things or people
- Anything offered to a market by the business to satisfy customer needs, including physical products, services, and ideas.
- The activity or profession of producing advertisements for commercial products or services.
17 Clues: The action or process of keeping financial accounts. • The process of dealing with or controlling things or people • Individuals who purchase products and services to satisfy needs. • The business function that creates or obtains product services for sale. • A unique group of prospective customers a business wants to serve and their locations. • ...
ITIL 2015-05-17
Across
- Cost models: by customer, by service, by activity
- Utility + Warranty
- one of the change categories
Down
- to develop the capacity to achieve a strategic advantage
- A set of co-ordinated activities
- accuracy, completeness and timeliness
6 Clues: Utility + Warranty • one of the change categories • A set of co-ordinated activities • accuracy, completeness and timeliness • Cost models: by customer, by service, by activity • to develop the capacity to achieve a strategic advantage
Business Law Crossword 2025-02-11
Across
- A person who purchases a good/service.
- A 2019 law replacing a 1986 law for stricter ad rules.
- SC intervened against this company in case of misleading ads.
- Self-regulatory body for advertising in India (short form).
- Patanjali falsely claimed WHO approval for this drug.
Down
- Advertising claims must be backed by proof.
- Prohibits misleading drug ads.
- Misleading product claims influencing buyers.
- Denied verifying Patanjali’s COVID-19 cure claim (short form).
9 Clues: Prohibits misleading drug ads. • A person who purchases a good/service. • Advertising claims must be backed by proof. • Misleading product claims influencing buyers. • Patanjali falsely claimed WHO approval for this drug. • A 2019 law replacing a 1986 law for stricter ad rules. • Self-regulatory body for advertising in India (short form). • ...
Peak Performance 2024-10-31
Across
- Making sure customers know about deals, products, and special offers
- Delivering more than what the customer expects
- we need to earn 10 of these
- the s in CSR
- The way you feel when a target has been successfully achieved
- the ultimate goal
Down
- A reward for the best performance in sales
- the end of PEAK
- An important skill for closing every sale and making sure all questions are answered"
9 Clues: the s in CSR • the end of PEAK • the ultimate goal • we need to earn 10 of these • A reward for the best performance in sales • Delivering more than what the customer expects • The way you feel when a target has been successfully achieved • Making sure customers know about deals, products, and special offers • ...
Ccccccc 2025-02-15
Across
- Money a business spends to run.
- Paying another company to do work instead of doing it in-house.
- Goods sold to other countries.
- Costs Costs that don’t change, like rent.
- Costs. Costs that change, like materials for products.
- Goods bought from other countries.
Down
- Service Helping customers with their needs and problems.
- Plan A document that outlines a company’s goals and strategy.
- A new business just getting started.
9 Clues: Goods sold to other countries. • Money a business spends to run. • Goods bought from other countries. • A new business just getting started. • Costs Costs that don’t change, like rent. • Costs. Costs that change, like materials for products. • Service Helping customers with their needs and problems. • Plan A document that outlines a company’s goals and strategy. • ...
AmerisourceBergen Holiday Crossword 2017-12-05
Across
- Reviews pharmacy reimbursement claims
- Provider of customer price files.
- Provides guidance for all things Elevate
- Biopharm's leading provider of specialty logistics
- Gets to the bottom of your PC problems
- Checks & balances department
- These associates ensure our customers do not come up short
- Works with new customers to ensure they can order
- Central meeting spot for larger groups
- Has the keys to the building
- Spiritual neighbor to the East
- Pharmacy data analysis and distribution
- Configures and Maintains the nerve center for program and related purposes
Down
- Our largest customer and investor
- Go to department for PassPort technical support
- Handles customer returns, donations, and customer autoships
- Group that loves to talk
- ABC's executives call this home
- Enlists and maintains Elevate customers
- Program that lifts our customers above the competition
- ABC's animal health component
- Electronic data custodians providing data analytics support to our business partners
- Food source for many hungry associates
23 Clues: Group that loves to talk • Checks & balances department • Has the keys to the building • ABC's animal health component • Spiritual neighbor to the East • ABC's executives call this home • Our largest customer and investor • Provider of customer price files. • Reviews pharmacy reimbursement claims • Gets to the bottom of your PC problems • Central meeting spot for larger groups • ...
Chapt. 11 Product Pricing & Strategies 2024-01-12
Across
- firm’s ability to provide a unique product or service with a set of features that the target market perceives as important and better than the competitor’s.
- strategy of introducing a product with a high initial price and lowering the price over time as the product moves through its life cycle.
- differentiation of markets by personality or lifestyle.
- set of values, ideas, attitudes, and other symbols created to shape human behavior.
- Relatively inexpensive items that require little shopping effort and are purchased routinely without planning.
- actions people take in buying and using goods and services.
- process of testing a new product among potential users.
- strategy of selling new products at low prices in the hope of achieving a large sales volume.
- Items(purchased by businesses) that are smaller and less expensive than capital products and usually have a life span of less than one year.
- differentiation of markets based on the amount of the product purchased.
- Setting a price based upon the demand for and cost of a good or service.
- strategy of increasing the price of a product so that consumers will perceive it as being of higher quality, status, or value.
- differentiation of markets by region of the country, city or county size, market density, or climate.
- Computerized file of customers’ and potential customers’ profiles and purchase patterns.
- firm’s ability to produce a product or service at a lower cost than all other competitors in an industry while maintaining satisfactory profit margins.
- product priced below cost as part of a leader-pricing strategy.
- process in which a firm continually collects and evaluates information about its external environment.
- marketing research method in which the investigator changes one or more variables—price, packaging, design, shelf space, advertising theme, or advertising expenditures—while observing the effects of these changes on another variable (usually sales).
- Large data sets and systems and solutions developed to manage large accumulations of data.
- Items for which consumers search long and hard and for which they refuse to accept substitutes.
- method of generating ideas in which group members suggest as many possibilities as they can without criticizing or evaluating any of the suggestions.
- strategy that focuses on forging long-term partnerships with customers by offering value and providing customer satisfaction.
Down
- group of eight to 12 participants led by a moderator in an in-depth discussion on one particular topic or concept.
- customer’s feeling that a product has met or exceeded expectations.
- pattern of sales and profits over time for a product or product category; consists of an introductory stage, growth stage, maturity, and decline (and death).
- process of separating, identifying, and evaluating the layers of a market in order to identify a target market.
- marketing research method in which data is gathered from respondents, either in person, by telephone, by mail, at a mall, or through the internet to obtain facts, opinions, and attitudes.
- firm’s ability to target and effectively serve a single segment of the market, often within a limited geographic area.
- person who develops and implements a complete strategy and marketing program for a specific product or brand.
- blend of product offering, pricing, promotional methods, distribution system, and strategies for utilizing people that creates an offering that brings a specific group of consumers superior value.
- Computer algorithms that allow for prices to change based on demand.
- process of planning, collecting, and analyzing data relevant to a marketing decision.
- Identifying consumer needs and then producing the goods or services that will satisfy them while making a profit for the organization.
- unique combination of personal selling, traditional advertising, publicity, sales promotion, social media, and e-commerce to stimulate the target market to buy a product. Sometimes referred to as the promotion mix.
- Items that are bought after considerable planning, including brand-to-brand and store-to-store comparisons of price, suitability, and style.
- process in which two parties give something of value to each other to satisfy their respective needs.
- marketing research method in which the investigator monitors respondents’ actions without interacting directly with the respondents; for example, by using cash registers with scanners.
- new flavor, size, or model using an existing brand name in an existing category.
- strategy of pricing products below the normal markup or even below cost to attract customers to a store where they would not otherwise shop.
- set of unique features of a company and its products that are perceived by the target market as significant and superior to those of the competition; also called differential advantage.
- strategy of setting a price at an odd number to connote a bargain and at an even number to suggest quality.
- Creating the means by which products flow from the producer to the consumer.
- Taking the good or service and selecting a brand name, packaging, colors, a warranty, accessories, and a service program.
- differentiation of markets through the use of categories such as age, education, gender, income, and household size.
- traditional 4Ps of marketing: product, price, promotion, place (distribution), now with people added as a key marketing component, which together make up the marketing mix.
- a good, service or idea, along with its perceived attributes and benefits, that creates value for the customer.
- strategy of grouping two or more related products together and pricing them as a single product.
- Creating a unique marketing mix for every customer.
- The differentiation of markets based on what a product will do rather than on customer characteristics.
- Formal and informal groups that influence buyer behavior.
- specific group of consumers toward which a firm could direct its marketing efforts. It is often divided into segments so that marketing strategies can be directed to a more specific target.
- Large, expensive items with a long life span that are purchased by businesses for use in making other products or providing a service.
- Products that either are not planned as a purchase by a potential buyer or are known but the buyer does not actively seek them, such as funeral services.
- way of organizing and grouping how an individual reacts to situations.
- ratio of benefits to the sacrifice necessary to obtain those benefits, as determined by the customer; reflects the willingness of customers to actually buy a product.
- process of discovering the needs and wants of potential buyers and customers and then providing goods and services that meet or exceed their expectations.
56 Clues: Creating a unique marketing mix for every customer. • differentiation of markets by personality or lifestyle. • process of testing a new product among potential users. • Formal and informal groups that influence buyer behavior. • actions people take in buying and using goods and services. • product priced below cost as part of a leader-pricing strategy. • ...
UBO Customer Service 2021-08-31
Across
- am the AVP of the UBO CS Department
Down
- am the google of the UBO CS department, I am used as a resource
- have been with Atrium for 32 years
- have been a supervisor in this department longer then the rest.
4 Clues: have been with Atrium for 32 years • am the AVP of the UBO CS Department • am the google of the UBO CS department, I am used as a resource • have been a supervisor in this department longer then the rest.
CUSTOMER SERVICE WEEK 2023-10-04
Across
- CS responsible for Korea/Japan/ANZK region
- CS responsible for China/Taiwan/Msia region
Down
- CS responsible for EMEA region
- CS responsible for India/phil/in/thailand
4 Clues: CS responsible for EMEA region • CS responsible for India/phil/in/thailand • CS responsible for Korea/Japan/ANZK region • CS responsible for China/Taiwan/Msia region
Agency 2015-04-27
Across
- The agent of an agent
- We owe this duty to clients but not customers
- This is how long we are to keep confidential information confidential
- A middleman between a buyer and/or seller who assists the parties with a transaction without representing them. A licensee who is working with a customer
Down
- The principal
- The third party for whom some level of service is provided, but you are not “representing”
- The individual who hires the agent and delegates to him or her the responsibility of representing the principal’s interests
- This hyphenated word is when an active licensee is buying or selling personally owned property
- The final step in the agency process
- The relationship in which the agent is held in a position of special trust and confidence by the principal
- The individual who is authorized and consents to represent the interests of another person
- This is established when a buyer or seller signs an agency agreement with a brokerage firm
12 Clues: The principal • The agent of an agent • The final step in the agency process • We owe this duty to clients but not customers • This is how long we are to keep confidential information confidential • The third party for whom some level of service is provided, but you are not “representing” • ...
ShowingTime 2 2025-10-10
Across
- The sequence or list of calls, chats, or tickets waiting to be handled by ShowingTime Support.
- Approvals sent by sellers or listing agents to authorize a showing request.
- the phone system used by ShowingTime Support agents to manage, route, and record customer service calls efficiently.
- User settings controlling who can view, modify, or approve showing activity on a listing.
- A secure, authorized device containing property keys, accessible only to verified showing agents.
Down
- Post-showing comments or evaluations provided by buyer’s agents and shared with listing agents or sellers.
- The process of changing a showing appointment to a new time or date.
- Schedule property showings between real estate agents and sellers, coordinated via the ShowingTime platform.
- Customer Relationship Management system used to track agent or client interactions.
- Automated alerts (via text, email, or app) informing users about appointment activity or updates.
- A property entered into the MLS that can be managed, scheduled, and tracked using ShowingTime tools.
- The process of routing complex or unresolved support cases to higher-level specialists or supervisors.
12 Clues: The process of changing a showing appointment to a new time or date. • Approvals sent by sellers or listing agents to authorize a showing request. • Customer Relationship Management system used to track agent or client interactions. • User settings controlling who can view, modify, or approve showing activity on a listing. • ...
BUSIMAN CROSSWORD 2021-04-12
Across
- Consultative style is a __________ style where the manager seeks the ideas and opinions of employees before they make a final decision
- Within a sole trader business the owner gets to keep ____ of the profit for themselves
- This management style is most appropriate when employees are experts and management do not, or do not need to understand technical issues
- This management style consists of one way communication as well as centralised decision making, where a manager doesn't explain their decisions to employees
- The remaining amount of money after total expenses (costs) of providing their good or service is deducted from their total revenue.
- This stakeholder may have interests like a good value for money and good customer service including after sale service
- How many areas of management responsibility are there?
- A business that exists primarily to fulfil a mission that benefits the community rather than shareholders
- A business whose shares are traded on an open market such as the Australian Stock Exchange (ASX) where members of the public can buy or sell shares in the business
- This type of corporate culture is what a business wants their culture to be, and can be observed in official documents and policies
- Autocratic management has ________ decision-making
- A government run business that aims to provide a service to the community but also aims to make a profit by running under general business principles
- There is a maximum amount of shareholders allowed for a public listed company, true or false?
Down
- A measurement of buisnesses sales as a percentage of the total sales in that market or industry
- This corporate culture is the actual (unwritten) values and beliefs able to be observed within a company
- The stakeholder responsible for managing different areas of a business and ensuring the business is achieving its set objectives
- This management skill allows managers to use their time more efficiently, able to complete more tasks
- An incorporated business (meaning they are their own legal identity that can sue or own assets in their own right) that has a maximum of 50 private shareholders
- One benefit a business will get from adopting corporate social responsibility practices is they may increase ______ through their attraction of customers with similar values to the business, therefore likely to purchase from them.
- A business which is unincorporated that has a minimum of 2 and a maximum of 20 owners.
- This area of management responsibility has the objective of improving levels of customer service provided by employees
- This area of management responsibility is responsible for the actual production of a product in production factories
- This management skill is the ability to transfer information from a sender to a receiver and to effectively listen to feedback
- A business which has 1 owner who is the sole person legally responsible for the business and has full decision-making authority.
- This stakeholder wants a business to do badly so they have the potential to outperform them
- Public listed companies have ______ liability
- The portion of profits which is distributed to them (the shareholders)
- This area of management responsibility is responsible for determining how much money could be spent on researching and development of a product and its marketing
- A management style where the manager makes decisions and then explains to employees why decisions have been made.
- The CSR consideration, providing flexible working arrangements to help provide a good work-life balance, effects this stakeholder the most
30 Clues: Public listed companies have ______ liability • Autocratic management has ________ decision-making • How many areas of management responsibility are there? • The portion of profits which is distributed to them (the shareholders) • Within a sole trader business the owner gets to keep ____ of the profit for themselves • ...
Useful Ideas 2023-01-18
Across
- "While I have you on the phone, now that we've resolved your initial questions I saw that you have a few ______ here that we haven't been able to discuss. When was the last time we explored your goals and how we can assist?"
- We partner with them to provide employee payroll for businesses, and it can cut down on check costs and timely management processes for our clients!
- "While we're updating the signature card, have we discussed with you adding a beneficiary so that your family can resolve matters if something happens? It's called a _____ designation."
- If all else fails, it never hurts to offer them a ________ review, so that we have a good idea of what their goals are and how we can assist.
- This card management tool is available for business and consumers and can help prevent fraud when a card is...misplaced for a while.
- Sometimes even small changes to a _____ can improve the customer response. "Have we" instead of "did you", "When would you" vs. "Are you available?"
- When you're having thorough vetting conversations with those out-of-towners, don't forget to mention these! It can keep us from getting too worried and accidentally denying legitimate transactions.
- For those customers that come through often, a good way to cut their wait time and your processing time is to offer free pre-printed __________.
- This is a nice option to give during lobby queueing...if it's working.
- There are big differences in OLB between older accounts and virtual wallets. That includes low cash mode, the money bar, and most importantly the ________ for tracking money in and out of the account (and watching for danger days!).
- When you have a client who has experienced phishing or spoofing, it's a great idea to add a _______ to their accounts. It can help them to verify PNC when we call. (I.E. if we don't ask for it, it's not PNC, they hang up.)
- Do not call this department, you'll get a way faster response if you email. Do make sure to use the correct format to ensure a prompt resolution.
Down
- You should send this when you hear your coworkers have a great conversation with a customer!
- It's okay to be straightforward; during address changes this is one of the first questions you should ask as it will direct the rest of the conversation.
- This option in the PNC.com customer service tab will provide our clients with a direct deposit form.
- A suggestion when the customer is concerned about staying on top of activity.
- One of the most important things you can be with a customer, especially when having a difficult discussion.
- It's a free person-to-person transfer service, but it's important to remind the customers to use it safely!
- For businesses who need to give someone statements/transactions, I'd recommend they set up a _______ OLB profile, so they don't have to play middle man!
- "I'd love to sit down and have an in depth conversation, _____ are you available?"
- A great option for businesses that come in often to deposit checks is the _____ deposit machine.
- For those customers who don't have checks but need to pay a few companies/utilities.
- I recommend using ________ e-mails for social media and gaming vs. financial sites and bills. Social Media and gaming can be a source of phishing emails, this helps keep a clear line between the two and can help prevent phishing.
- "Looking at your activity, I do see several areas where we can improve ____ protection. Have we discussed the different ways we can protect you?"
24 Clues: This is a nice option to give during lobby queueing...if it's working. • A suggestion when the customer is concerned about staying on top of activity. • "I'd love to sit down and have an in depth conversation, _____ are you available?" • For those customers who don't have checks but need to pay a few companies/utilities. • ...
AICE Travel & Tourism 2024-11-25
Across
- visiting for your health, and partaking in activities like jogging, going to a spa, massages, beauty treatments, etc.
- tourists in a destination behaving respectfully towards the natural environment and towards local people. Travel and tourism providers and authorities behave responsibly by managing or developing tourism so that the natural environment and local people are treated respectfully.
- visiting places in order to enjoy a sport as a participant, a competitor, or a spectator.
- extra support services for tourist (tour guiding, car & cycle hire)
- a business that sells travel and tourism products provided by other travel & tourism companies
- Travel self- arranged tourism
- a site that appeals to tourists because of the links with the past or present ways of life or traditions of the local people. Museums, art galleries and theaters are examples of cultural attractions. Historic sites, ruins and buildings of special architectural interest
- visiting a place to enjoy the natural environment without causing damage
- tourists traveling to visit their family & relatives.
- In reference to a package holiday put together by a tour operator, components are the individual parts of the holiday (transport, accommodation and meal plans)
- when tourist travel away from the country the live
- a visit to a place considered to be a special in order to show respect
- websites and apps for sharing photos and information
- a flight less than three hours
- when tourist visit destinations in their home country
- a serious outbreak of disease across the world
- tourist travel and visits organized by a travel and tourism business
- providing products and services such as transport, accommodation and activities to customers (tourist)
- involving visiting places because of the appeal of the natural environment or visiting destinations to take part in a physically challenging activity.
- a type of sustainable, mass personal- use transport available for public use in many destinations
- how willing and able a customer is to purchase particular products and services
- when many tourist travel to popular holiday destinations
- reviewing and improving how well staff members deliver customer service
- small - scale forms of accommodation that are environmentally sustainable, often found in rural destinations.
- the opposite of package tourism. Independent travel is unpackaged tourism because different elements of a trop are booked separately and provided by different providers.
- customers who use the products and services of a travel and tourism business and are not members of staff or otherwise part of the business
Down
- a market researcher acting as a customer. They observe, experience, and report customer service
- travel for pleasure and enjoyment
- when tourist visit destinations because of a particular special interest such as painting or cooking
- the number of beds used out of the total number for bed spaces available
- a flight more than 6 hours
- business tourism. Meetings, Incentives, Converfences, and Events.
- - visiting places in ways that help sustain or conserve the environment and how people live.
- when tourist travel into a country
- ships or boats that link destinations or places within a destination
- travel & tourism business that organizes tour products for customers.
- United National Educational, Scientific, and Cultural organization. Seeks to encourage the identification, protection, and preservation of cultural and heritage around the world considered to be of outstanding value to humanity.
- areas that attract visitors
- the basic human requirements of a customer, e.g. food, clothing, shelter, safety, a sense of belonging, and self-esteem
- meeting the needs and wants of customers by providing them with products and services
- customers’ preferences, for example, the type of hotel they want to stay in, or the type of restaurant they want to visit
- a place where people can stay, for example hotel
- a small group of people discussing or being interviewed about different opinions
43 Clues: a flight more than 6 hours • areas that attract visitors • Travel self- arranged tourism • a flight less than three hours • travel for pleasure and enjoyment • when tourist travel into a country • a serious outbreak of disease across the world • a place where people can stay, for example hotel • when tourist travel away from the country the live • ...
Chapter 13.1 Key Terms Created by:(Jaron Reed) 2017-01-09
Across
- distribution-Distribution of goods or services from the producer directly to the customer
- group of customers who share Common wants and needs
- process of planning,pricing,promoting,selling,and distributing ideas,goods,and services
- mix-The four main elements of marketing,also called the four Ps: Product, Place, Price, and promotion. It sometimes includes a fifth P, for people
- of distribution- A pathway to direct products to consumers
Down
- marketing-A strategy to build customer relations
- distribution-Distribution involving one or more intermediaries
- point-The point at which total revenues, or sales, equal total costs and expenses of making and distributing a product or service
8 Clues: marketing-A strategy to build customer relations • group of customers who share Common wants and needs • of distribution- A pathway to direct products to consumers • distribution-Distribution involving one or more intermediaries • process of planning,pricing,promoting,selling,and distributing ideas,goods,and services • ...
Communication and customer service. (prepared by T. Pitterson) 2020-02-23
Across
- a good listener shows good
- The process in which information, ideas, and understanding are shared between two (or more) people.
- The ability to hear and understand what the speaker is saying.
- The highs and lows of the voice.
- Customers may become frustrated with having to talk to a______.
- Listening requires the listener to?
- Allowing our eyes to make visual contact with someone else’s eyes.
- Speaking, using words and terminology that others can comprehend
Down
- A variation in the pitch, timing, or loudness of the voice.
- Communicating by using the written word so that others can understand the intended message.
- Your voice will sound friendlier if you have a?
- A system in which a spoken message is recorded and stored in the recipient,s voice mailbox The recipient can later retrieve the audible message
- words to avoid when dealing with customers
- A power phrase.
- expression A method of communication
- An emerging method of communication that businesses are using at an increasing level is
16 Clues: A power phrase. • a good listener shows good • The highs and lows of the voice. • Listening requires the listener to? • expression A method of communication • words to avoid when dealing with customers • Your voice will sound friendlier if you have a? • A variation in the pitch, timing, or loudness of the voice. • ...
SMP Crossword Challenge 2023-08-31
Across
- Customer experience is a part of this initiative.
- A common goal unites _______.
- Cross-functional initiative promoting collaboration.
- Enterprise social networking service.
Down
- Replaces manual paper processes, enabling governance across the product development.
- Combined effort refers to ______.
6 Clues: A common goal unites _______. • Combined effort refers to ______. • Enterprise social networking service. • Customer experience is a part of this initiative. • Cross-functional initiative promoting collaboration. • Replaces manual paper processes, enabling governance across the product development.
Crack the Business Code 2025-10-04
Across
- a picture or symbol that shows your business
- something made to sell
- something someone pays you to do
Down
- group of people your business wants to sell to
- a person who buys something
- easy to remember
6 Clues: easy to remember • something made to sell • a person who buys something • something someone pays you to do • a picture or symbol that shows your business • group of people your business wants to sell to
Vocab Crossword 2024-11-02
Across
- customer or potential customer who purchases items for business operations, for resale, or for making other goods
- particular group of customers a business seeks to attract
- individuals qualities or traits and behavior
- identification and selection of markets for a business or for a product
- division of a market on the basis of its physical and social characteristics
- one of the groups into which the total market is divided
- a customer or potential customer who purchases goods and services to satisfy personal desires
- designing products and directing marketing activities to appeal to the whole market
- way in which people lead their daily lives:determined by their attitude, interest, and activity
- economic and sociological measure or a persons income, education, and occupation
Down
- design product and directing marketing activities to appeal to the whole market
- classification of customers into smaller groups to appeal to one or more individual segments
- division of a market on the basis of customers responses to a product
- customer or a potential customer who has an unfulfilled desire and is financially able and willing to satisfy that desire
- division of a market on the basis of customers lifestyle and personality
- divison of a market on the basis of where customers are located
- division of a total market into smaller, specific groups
17 Clues: individuals qualities or traits and behavior • division of a total market into smaller, specific groups • divison of a market on the basis of where customers are located • particular group of customers a business seeks to attract • division of a market on the basis of customers responses to a product • ...
Departments Crossword 2023-02-15
Across
- purchased
- director
- continue
- customer
- supplies
- digital
- finance
Down
- responsible
- process
- niche
- facilities
- dispatch
- manager
- role
14 Clues: role • niche • process • manager • digital • finance • director • continue • dispatch • customer • supplies • purchased • facilities • responsible
crossword unit 2 2023-03-05
Across
- barriers resist sharing information
- warranty costs complaints and/or claims and assume additional costs
- attitudes lack of trust in the company or between partners
- chain add value to each stage
- service It can be by phone or social networks
- management mobility produces great uncertainty in the objects and purposes
Down
- theory changes gradually
- medical costs senior doctors in collaborators, associates, to poor conditions in collaborators
- of constancy of purpose lack of clear leadership
- cycle Constant optimization of business activities through four stages
10 Clues: theory changes gradually • chain add value to each stage • barriers resist sharing information • service It can be by phone or social networks • of constancy of purpose lack of clear leadership • attitudes lack of trust in the company or between partners • warranty costs complaints and/or claims and assume additional costs • ...
2024 AML/CFT Review 2023-12-31
Across
- A common 3rd party payment processor
- CFT is the acronym for combating the financing of ______
- CDD stands for Customer Due _______
Down
- A common name for virtual currency
- What is the acronym for anti-money laundering
- What is the name of the bank’s fraud software
- What is the acronym for a money service business
- Financial activities on a website are governed by Reg ___
- BSA is the acronym for Bank ____ Act
9 Clues: A common name for virtual currency • CDD stands for Customer Due _______ • A common 3rd party payment processor • BSA is the acronym for Bank ____ Act • What is the acronym for anti-money laundering • What is the name of the bank’s fraud software • What is the acronym for a money service business • CFT is the acronym for combating the financing of ______ • ...
BusMan Revision 2024-11-07
Across
- are a series of actions that employees must follow in order to abide by the business’s policies.
- a way to segment a market which includes focusing on the age, gender, income levels of the target customer
- a task word that requires advantages, disadvantages and an overall judgement
- a task word that requires you to provide and explain similarities and differences
- a task word that requires only advantages and disadvantages
- a desire for many employees and can be achieved by employers by providing things such as flexible work arrangements and working from home
- a stage in the product lifecycle where a business has much more competition and focuses on differentiating their products or service
- a way to segment the market which includes focusing on the hobbies, attitudes and social class of the target customer
- a selection method that involves a meeting between a manager and potential job candidates
Down
- a collection of information about existing and potential customers that helps predict customer wants
- the necessary skills, knowledge and qualifications for a specific role.
- written statements that outline the expected performance and behaviour of employees.
- These systems help a business oversee its transactions and financial position, detecting fraud and avoiding mismnagement
- a summary of the duties, tasks, and responsibilities of a specific role.
- involve a set of questions where people select predetermined answer or write their own answer to express their opinion.
- individuals who work and complete day to day tasks and assist business achieve their objectives in return for a wage
- is the tax individuals and businesses must pay which is calculated from their income.
- a stage in the product lifecycle that has increasing sales and the business is focusing on increasing brand awareness
- the money an employee receives from an employer in exchange for the work they complete.
19 Clues: a task word that requires only advantages and disadvantages • the necessary skills, knowledge and qualifications for a specific role. • a summary of the duties, tasks, and responsibilities of a specific role. • a task word that requires advantages, disadvantages and an overall judgement • ...
Customer Service Week 2018-09-11
Across
- writes orders
- dslam actuals
- front page of dslam
Down
- showing emotion
4 Clues: writes orders • dslam actuals • showing emotion • front page of dslam
CUSTOMER SERVICE WEEK 2022-10-04
Across
- ASSISTANT DIRECTOR
- MEDICAL SERVICE, ALLOWS 12 VISITS PER YEAR
Down
- PROMOTE ONLINE FEATURE
- DIRECTOR
4 Clues: DIRECTOR • ASSISTANT DIRECTOR • PROMOTE ONLINE FEATURE • MEDICAL SERVICE, ALLOWS 12 VISITS PER YEAR
Customer Service Principles 2025-11-04
Across
- - the imparting or exchanging of information by speaking, writing, or using some other medium:
Down
- - the action of working with someone to produce something:
- - a period of time we take outside the job
- -the ability to understand and share the feelings of another:
4 Clues: - a period of time we take outside the job • - the action of working with someone to produce something: • -the ability to understand and share the feelings of another: • - the imparting or exchanging of information by speaking, writing, or using some other medium:
Business Plan Vocabulary 2025-01-07
Across
- A person or entity that provides capital to a business, often in exchange for ownership equity or interest, with the expectation of generating a return on the investment.
- The methods or platforms used by a business to distribute and sell its products or services, such as online stores, retail outlets, or direct sales.
- An item or service created and offered by a business to meet the needs or desires of customers.
- A plan that outlines how a business will promote and sell its products or services to its target market, including specific tactics and goals.
- A written document that outlines the goals of a business, strategies for achieving those goals, financial projections, and operational plans.
- The act of providing funds for business activities, including investments, loans, or raising capital through different sources.
- Physical assets such as machinery, tools, equipment, and technology used in the production of goods and services.
- The process of evaluating and comparing the strengths and weaknesses of current or potential competitors in the market.
- An individual who starts and operates a business, taking on financial risks in the hope of profit.
- Raw materials or resources derived from the environment, such as water, minerals, land, or timber, used in the production process.
- The unique benefit or value that a product or service offers to customers, distinguishing it from competitors and addressing customer needs or pain points.
Down
- A specific group of potential customers identified by a business based on demographic, geographic, and behavioral characteristics, who are most likely to purchase its products or services.
- Individuals who work for an organization or company in exchange for compensation, performing specific roles or tasks.
- A brief section at the beginning of a business plan or report that provides a summary of the key points, including the business concept, financial outlook, and objectives.
- An intangible offering provided by a business to customers, typically involving skills, expertise, or experiences, rather than a physical product.
- Achieving desired outcomes or results with the least amount of cost or resource expenditure.
- A financial plan that outlines projected income and expenses over a specific period of time, helping an individual or business manage finances effectively.
- The workforce or labor used in the production of goods and services, including skills, knowledge, and effort provided by employees.
- The activities and strategies used to promote and sell products or services, including market research, advertising, and branding.
- A sum of money that is borrowed from a lender, typically with an agreement to repay it with interest over a set period.
- The inputs used to produce goods or services. They can be divided into three categories:
- The routine activities and processes that keep a business running smoothly on a day-to-day basis, such as production, customer service, and inventory management.
- A one-page business plan template designed to help entrepreneurs deconstruct their business idea into key components, focusing on problem-solving and value proposition.
- To promote or publicize a product, service, or brand through various media (e.g., TV, online, print) to attract customers or clients.
- The money received by an individual or organization as a result of employment, investment, or business operations.
25 Clues: The inputs used to produce goods or services. They can be divided into three categories: • Achieving desired outcomes or results with the least amount of cost or resource expenditure. • An item or service created and offered by a business to meet the needs or desires of customers. • ...
Prep Puzzle IBM 1000 2025-06-06
Across
- A tool for analyzing cause and effect –
- External provider of goods/services –
- Extra capacity to handle variability –
- Adjustment made to increase or decrease capacity –
- Empowering workers to stop the line –
- Statistical method to monitor processes –
- Producing at the rate of customer demand –
- Total quality starts with top-level –
- Preventing errors before they occur
- A philosophy focused on continuous improvement –
- A practice of evaluating vendors –
Down
- Maximum output a system can produce in a given time –
- A measure of how well a process performs –
- Time between order and delivery –
- Improvement cycle: Plan, Do, Check, Act
- Scheduling method for production –
- Customer-focused quality model –
- Designed to meet customer specifications exactly –
- The cost of not creating a quality product
- Employee suggestion and improvement teams –
- Inspection of processes to find inefficiencies –
- Meeting customer requirements consistently –
- A set of practices aimed at improving quality –
- Supply method that minimizes inventory –
- Rate at which products need to be completed to meet demand –
25 Clues: Customer-focused quality model – • Time between order and delivery – • Scheduling method for production – • A practice of evaluating vendors – • Preventing errors before they occur • External provider of goods/services – • Empowering workers to stop the line – • Total quality starts with top-level – • Extra capacity to handle variability – • ...
Market Structures 2017-02-09
Across
- an agreement among firms to sell at the same or very similar prices
- consumers are divided into groups and each is charged differently
- a market with barriers to entry
- an industry that runs best when a single company produces a good or service
- a product that is considered the same regardless of who sells it
- a producer's average cost drops as production rises
- a formal organization of producers that agree to coordinate prices and production
- a company has exclusive rights to sell a new good or service for a specific time period
- training needed to start certain businesses
- an agreement among members of an oligopoly to illegally set prices and production levels
Down
- a market with many firms, identical products, and free entry and exit
- expenses a new business must pay before the first product reaches the customer
- many companies in an open market selling similar products
- a single seller in a market
- a market structure dominated by a few large, profitable firms
- a contract to sell goods in an exclusive market
- any factor that makes it difficult for new firms to enter the market
17 Clues: a single seller in a market • a market with barriers to entry • training needed to start certain businesses • a contract to sell goods in an exclusive market • a producer's average cost drops as production rises • many companies in an open market selling similar products • a market structure dominated by a few large, profitable firms • ...
Unit 5 2025-12-14
Across
- income
- he amount by which revenue from sales exceeds costs in a business
- Indirect costs including rent, utilities, insurance, salaries, and administrative expenses necessary to operate the business
- the actual amount a customer pays after applying discounts, promotions, or negotiations
- the business practice of selling the same good at different prices to different customers
- selling a product below cost to drive competitors out of the market
- the price point at which the total profit of the seller is maximized
- an agreement among firms to charge one price for the same good
- Advertising Promoting a low-priced item to attract customers to whom the business then tries to sell a higher priced item
- Taxes on imported goods
Down
- price deals that mislead consumers
- goals that describe what a firm wants to achieve through pricing
- Sold Direct costs of materials, labor, and manufacturing required to produce the product or deliver the service
- the value a consumer expects to obtain from a purchase
- laws regarding unfair trade practice and price discrimination
- The expenses incurred for running day-to-day tasks in a business.
- the standard or base amount a business sets for a product or service
17 Clues: income • Taxes on imported goods • price deals that mislead consumers • the value a consumer expects to obtain from a purchase • laws regarding unfair trade practice and price discrimination • an agreement among firms to charge one price for the same good • goals that describe what a firm wants to achieve through pricing • ...
Marketing and HR Crossword SET 1 2025-05-03
Across
- A system used to organize, plan, and measure HR-related data for better decision-making.
- The process of analyzing and understanding customer preferences through data collection.
- A competitive advantage gained by delivering a unique product or service that meets customer needs.
- A method used by companies to hire employees from within the existing workforce.
- The long-term commitment of a company to support and engage its customers continuously.
Down
- The process of offering benefits and rewards to employees for achieving performance goals.
- A strategy used to communicate a brand’s value and differentiate it from others.
- A leadership style where decision-making is decentralized and employees are empowered.
- A marketing method that encourages customers to share their experiences on social media.
- The practice of evaluating candidates based on their fit with a company's values and culture.
10 Clues: A strategy used to communicate a brand’s value and differentiate it from others. • A method used by companies to hire employees from within the existing workforce. • A leadership style where decision-making is decentralized and employees are empowered. • The long-term commitment of a company to support and engage its customers continuously. • ...
Understanding Business 2021-06-18
Across
- a good that you can touch
- the businesses goals
Down
- the people who pay the businesses
- businesses which extract goods from the earth
- a service that is not a physical object
- This sector promoted "good causes"
6 Clues: the businesses goals • a good that you can touch • the people who pay the businesses • This sector promoted "good causes" • a service that is not a physical object • businesses which extract goods from the earth
SPARK 2026 2026-01-29
Across
- Product Price Place Promotion
- Gathering customer data
- Delivering products to customers
- Repeat purchase behavior
- Dividing market into groups
- Selecting customer segments
- Activities to increase sales
Down
- Stages of product growth
- Deciding product value
- Process of creating and delivering value
- Placing brand in consumer mind
- Creating a unique product identity
- Customer perception of a brand
- Study of buying decisions
- Paid promotional communication
15 Clues: Deciding product value • Gathering customer data • Stages of product growth • Repeat purchase behavior • Study of buying decisions • Dividing market into groups • Selecting customer segments • Activities to increase sales • Product Price Place Promotion • Placing brand in consumer mind • Customer perception of a brand • Paid promotional communication • ...
finance 2026-02-08
Across
- consumer: is the one who makes smart decisions when buying products
- : a need
- : Unhealthy food that contains salt and oil
Down
- is a person or an organization that buys goods.
- is a distinguishing symbol, Mark, logo, name, word, sentence or a combination of these.
- : a service
- : a want
7 Clues: : a want • : a need • : a service • : Unhealthy food that contains salt and oil • is a person or an organization that buys goods. • consumer: is the one who makes smart decisions when buying products • is a distinguishing symbol, Mark, logo, name, word, sentence or a combination of these.
Review 2021-10-04
Across
- Are you ... to work hard on it?
- She always ... on the best diving equipment.
- I ... was younger (but I am not).
- Have they ... you on passing the entrance exam?
Down
- I've always been ... on bungee jumping.
- He's been ... about the bad customer service.
- It quite important to ... on your workmates.
- He was ... from competing because of an injury.
- Suppose you ... work tomorrow, would you go away on the weekend?
9 Clues: Are you ... to work hard on it? • I ... was younger (but I am not). • I've always been ... on bungee jumping. • It quite important to ... on your workmates. • She always ... on the best diving equipment. • He's been ... about the bad customer service. • He was ... from competing because of an injury. • Have they ... you on passing the entrance exam? • ...
Quality and Satisfaction 2013-10-03
Across
- Person identifies need or desire, purchase and disposes of product
- Respected international airline
- Perspective that every interaction involves an exchange of value
- A positive evaluation of a consumption experience
- Sudden urge to make a purchase
Down
- A pattern of repeat product purchases
- A negative evaluation of a consumption experience
- The level or degree of value of a product or service
- If a customer is not happy what can they do?
9 Clues: Sudden urge to make a purchase • Respected international airline • A pattern of repeat product purchases • If a customer is not happy what can they do? • A negative evaluation of a consumption experience • A positive evaluation of a consumption experience • The level or degree of value of a product or service • ...
Training Crossword 2012-07-04
Across
- We provide services to 1.3 ____ people
- Our logo is a symbol that represents a ____ (3 words)
- Provides water and wastewater services to 5 local government areas (3 words)
- Type of Pumping Stations we operate (2 words)
- Word that reflects the fact we provide town water and wastewater services in each region
- QUU has been set up as a result of ____ changes (2 words)
- Services the Moreton Bay, Sunshine Coast areas
- It is our challenge to give our customers ____ that our precious resource (water) is in good hands
- We manage and maintain $4.4 ____ of infrastructure assets, water supply mains and sewer networks
- Along with QUU and Unitywater, is one of the Local Government owned statutory authorities (2 words)
Down
- We buy water from this State-Government owned body (3 words)
- A specialised service we provide to a number of businesses (2 words)
- The SEQ Water Grid Manager purchases bulk water from them
- As part of our services we ____ sewage (3 words)
- We prepare and issue accounts for household and commercial water and sewerage services and ____ (3 words)
- We deliver this type of customer service to people and businesses
- Acronym for our Shareholding Councils
17 Clues: Acronym for our Shareholding Councils • We provide services to 1.3 ____ people • Type of Pumping Stations we operate (2 words) • Services the Moreton Bay, Sunshine Coast areas • As part of our services we ____ sewage (3 words) • Our logo is a symbol that represents a ____ (3 words) • The SEQ Water Grid Manager purchases bulk water from them • ...
Laast 2024-06-22
Across
- Infantry combat
- War service
- Meritorious service
- Prestigious award
- Acts of valor
- Campaign honor
- Lifesaving actions
- War victory
- Overseas service
- Peacekeeping service
Down
- Defense recognition
- Allied recognition
- Humanitarian service
- Group valor
- Armed forces award
- Courageous actions
- Combat bravery
- Armed service
- Loyalty honor
- Support merit
20 Clues: Group valor • War service • War victory • Acts of valor • Armed service • Loyalty honor • Support merit • Combat bravery • Campaign honor • Infantry combat • Overseas service • Prestigious award • Allied recognition • Armed forces award • Courageous actions • Lifesaving actions • Defense recognition • Meritorious service • Humanitarian service • Peacekeeping service
Car dealership 2023-05-18
Across
- drive A trial of driving a car before buying or leasing it.
- A vehicle that can be bought or sold at a dealership.
- A car that is given to a dealer as part of the payment for another car.
- A list or stock of cars that are available for sale at a dealership.
- A person or business that sells new or used cars at a dealership.
Down
- A guarantee or coverage that covers the repair or replacement of certain parts of a car.
- A method of paying for a car by borrowing money from a lender.
- A maintenance or repair of a car at a dealership.
- A contract or agreement that allows a customer to use a car for a period of time in exchange for monthly payments.
- A person who buys or leases a car from a dealer.
10 Clues: A person who buys or leases a car from a dealer. • A maintenance or repair of a car at a dealership. • A vehicle that can be bought or sold at a dealership. • drive A trial of driving a car before buying or leasing it. • A method of paying for a car by borrowing money from a lender. • A person or business that sells new or used cars at a dealership. • ...
OACC KEYWORD CROSSOWRD 2024-09-20
Across
- Is a person who sells things, either in a shop or directly to customers on behalf of a company
- A person or company that makes goods for sale.
- Purpose built complex of retail units, ranging in size
- Is a business which buys from the manufacturer or wholesaler and sells to the customer
- Person or business who buys in large quantities from the manufacturer and sells in smaller quantities to the retailer
- A large retail outlet with different departments or sections under one roof
- A person who purchases goods or services for personal use
Down
- The customer uses a basket or trolley, selects goods on display and pays at the checkout
- Is a person who owns and runs his/her own business.
- Is when we buy goods online and the store delivers them directly to us
10 Clues: A person or company that makes goods for sale. • Is a person who owns and runs his/her own business. • Purpose built complex of retail units, ranging in size • A person who purchases goods or services for personal use • Is when we buy goods online and the store delivers them directly to us • ...
Premium Sales and Service Crossword 2017-05-18
Across
- Asking open-ended questions
- What is necessary to have before requesting upgrade
- Upbeat, warm, clear (3 words)
- Highest class of service on AF for global upgrade (2 words)
- What OSI remark is needed to start process for Global Upgrade (2 words)
- Highest Medallion Status
- Program to use miles for ASC fee (3 words)
- If upgrade with miles/certificate not available
- The only fare not eligible for upgrade (2 words)
Down
- What AMEX card is a tie-breaker
- Four Million Mile Lifetime
- Balancing the interest of Delta and customer
- Added perks for PM/DM (2 words)
- What tab in SM account will you find upgrade certificates (2 words)
- Name, Account#, Address, Birthdate (2 words)
- Travel Experience for HVC's (2 words)
- Taking Ownership
17 Clues: Taking Ownership • Highest Medallion Status • Four Million Mile Lifetime • Asking open-ended questions • Upbeat, warm, clear (3 words) • What AMEX card is a tie-breaker • Added perks for PM/DM (2 words) • Travel Experience for HVC's (2 words) • Program to use miles for ASC fee (3 words) • Balancing the interest of Delta and customer • ...
L4 U15 2024-09-05
Across
- to do things quickly and effectively
- to tell the staff or somebody about a negative experience you have had
- good or okay, e.g. the price was ...
- politeness or kindness
- unhappy, not as good as you expected
- was the item or service worth the money you paid (three words)
Down
- the hotel's main desk
- how clean it is
- make you feel comfortable and make sure you are happy, e.g I hope the flight crew is going to ... us well
- the place you stay, e.g. hotel, campsite, air bnb
- pilot, co-pilot, flight attendants (two words)
- how happy the customer is (two words)
- people's opinions on a location or event
- impolite
- okay
- forms sent to lots of customers to try and get feedback
- very bad
17 Clues: okay • impolite • very bad • how clean it is • the hotel's main desk • politeness or kindness • to do things quickly and effectively • good or okay, e.g. the price was ... • unhappy, not as good as you expected • how happy the customer is (two words) • people's opinions on a location or event • pilot, co-pilot, flight attendants (two words) • ...
Omnichannel Lexicon 2025-03-14
Across
- The individual interactions when a customer encounters a brand
- A marketing approach that gives a consistent and connected customer experience
- The process of adding small pieces of code to a website to track user interactions
- A healthcare provider, patient or consumer
- The complete experience a customer has when interacting with a brand
Down
- A machine learning AI-driven tool
- A central view of all customer channel engagements
- The process of tailoring marketing experiences to fit the specific behaviors of a customer
- Dynamic monthly call plan recommended HCP engagement actions
- The different methods a brand uses to engage with customers
- The main difference between omnichannel and multichannel
- A dedicated team focused on driving innovation in partnership with cross functional teams
- A statistical methodology tool used to estimate how marketing efforts impact sales
13 Clues: A machine learning AI-driven tool • A healthcare provider, patient or consumer • A central view of all customer channel engagements • The main difference between omnichannel and multichannel • The different methods a brand uses to engage with customers • Dynamic monthly call plan recommended HCP engagement actions • ...
New company values 2020-09-11
Across
- Support engagement and empowerement.
- Provide unrivaled customer service.
- Ensure safe and reliable operation.
Down
- Encourage corporate citizenship.
- Business growth and profitability.
5 Clues: Encourage corporate citizenship. • Business growth and profitability. • Provide unrivaled customer service. • Ensure safe and reliable operation. • Support engagement and empowerement.
New company values 2020-09-11
Across
- Business growth and profitability.
- Encourage corporate citizenship.
- Support engagement and empowerement.
Down
- Provide unrivaled customer service.
- Ensure safe and reliable operation.
5 Clues: Encourage corporate citizenship. • Business growth and profitability. • Provide unrivaled customer service. • Ensure safe and reliable operation. • Support engagement and empowerement.
Banksy 2022-03-25
Across
- a trick that is played on somebody as a joke
- causing disagreement or discussion
- known by many people
- a person who buys goods or a service
- someone who collects things
- to emphasize something, especially so that people give it more attention
- a border that surrounds and supports a painting
Down
- large painting made on a wall
- a picture that has been painted
- a public sale in which things are sold to the person who offers the most money for them
- to show something to people
- a work of art
- a thing that happens, especially something important
- made or done by someone whose name is not known
- to express disapproval of someone or something
- costing a lot of money
- to buy something
17 Clues: a work of art • to buy something • known by many people • costing a lot of money • to show something to people • someone who collects things • large painting made on a wall • a picture that has been painted • causing disagreement or discussion • a person who buys goods or a service • a trick that is played on somebody as a joke • to express disapproval of someone or something • ...
saving and banking 2022-01-28
Across
- a tool for managing money
- to sign a credit agreement with someone and agree to share
- a service provider who bills services
- info pertaining to the account services
- when the lender takes possession of a home
- failure to repay a lone
- a deficit in a bank
- insurance that pays for the damage
Down
- type of account used to save
- an amount of money you owe to the bank
- a individual who brings to parties together
- a written signed and dated order from one bank to another
- refers to the speed which an asset can be sold
- money or items of value that someone ones
- money deposited in a bank
- ability of a customer to obtain goods
- money borrowed from a lender
17 Clues: a deficit in a bank • failure to repay a lone • a tool for managing money • money deposited in a bank • type of account used to save • money borrowed from a lender • insurance that pays for the damage • a service provider who bills services • ability of a customer to obtain goods • an amount of money you owe to the bank • info pertaining to the account services • ...
Marketing Vocab 2025-10-02
Across
- rules of behavior that guide members of a profession life style
- a group of customers a business wants to serve
- keeping financial accounts
- things to sale
- 2 words focus during the planning, production, pricing, distribution, and promotion
- 2 words 4 P's
- The ongoing activities designed to support the primary function of a business and keep it operating efficiently.
Down
- process of dealing with or controlling things or people.
- supplying goods to stores
- large amounts of money
- people who purchase products
- obtains product services for sale
- business of promoting and selling products
- promoting your product
- An activity that is intangible, exchanged directly from producer to consumer, and consumed at the time of production.
- methods used and information communicated to encourage customers to purchase
- amount a customer pays
17 Clues: 2 words 4 P's • things to sale • large amounts of money • promoting your product • amount a customer pays • supplying goods to stores • keeping financial accounts • people who purchase products • obtains product services for sale • business of promoting and selling products • a group of customers a business wants to serve • process of dealing with or controlling things or people. • ...
7 Important Steps to Customer Service 2024-02-12
Across
- Number of important steps.
- To be _____for Third (thing the customer wants).
- To make sure to understand the..
- Not just hear the customer, but _______.
- smile, eye contact, comment.
Down
- Second thing the customer wants..
- TO understand how customer feels.
- First thing customers want.
- _________up Last step
9 Clues: _________up Last step • Number of important steps. • First thing customers want. • smile, eye contact, comment. • To make sure to understand the.. • Second thing the customer wants.. • TO understand how customer feels. • Not just hear the customer, but _______. • To be _____for Third (thing the customer wants).
Marketing Chapter 13/14 2015-05-01
Across
- Marketers often try to ____ their competitors’ prices.
- of sale- the conditions governing a sale
- Objectives - the goals that tell what a marketer what’s to achieve through pricing
- customer - Metrics which measure market share, cost of acquiring new customers, customer awareness levels, and brand awareness
- - items held in storage
- Retention - Metrics which measure customer retention rate, customer abandonment rate, brand loyalty, return visits and the likelihood to refer a brand
- market share - goal is to increase the company's market share of a product
- sales - offering the lowest price possible to get the largest number of customers to buy the product
- - metrics which measure ease of use, customer satisfaction, ease of learning a product, and first-time user satisfaction
- processing - Receiving and filling orders
- pricing - a set of pricing techniques used to create an image of a product and to entice customers to buy
- competition - a company sets its prices in relationship to the prices charged by the competition
- pricing - offers a reduction from the regular or list price of the product.
- chain - a channel of distribution
- point - Product equals the cost to make a product
Down
- - another term for agent
- of Investment - 5th common pricing objective
- - The money a business takes in for the products it sells
- distribution - physical movement of goods in the distribution channel
- - a business that buys products from a producer then sells the product to final customer in the consumer market
- on investment - also known as ROI
- - the businesses between the original source and the customer are called
- - Practical standpoint, price has a huge effect on sales and ______.
- - the better a company is at using its investments, the more profit it will make and the _____ its ROI will be.
- - a business that buys products from a producer and then sells to another business
- war - When one company lowers its price, if local competitors are matching prices.
- - A company's goal might be to increase its market share from ten percent to ______ percent
- - are commonly used to reduce the price of a product, yet allow the price to rise later
- pricing - displaying the price of an item based on a standard unit of measure such as grams or meters.
- - intermediary who brings buyers and sellers together
30 Clues: - items held in storage • - another term for agent • on investment - also known as ROI • chain - a channel of distribution • of sale- the conditions governing a sale • processing - Receiving and filling orders • of Investment - 5th common pricing objective • point - Product equals the cost to make a product • - intermediary who brings buyers and sellers together • ...
UR Acronym Crossword 2023-03-10
Across
- AGM
- COE
- A/R
- A/P
- BOL
- BM
Down
- CORE
- COE
- CFBO
- BCC
- ABL
- ABR
- CM
- CT
14 Clues: CM • CT • BM • COE • BCC • ABL • ABR • AGM • COE • A/R • A/P • BOL • CORE • CFBO
Marketing 2024-01-27
Across
- The strategy of entering new markets with existing products or services.
- The strategy of increasing market share by selling more of an existing product or service in the current market.
- Short-term incentives aimed at encouraging the purchase or sale of a product or service.
- The practice of measuring, managing, and analyzing marketing performance to maximize effectiveness and optimize return on investment.
- The unique benefit that a product or service provides to its customers, solving their needs or problems better than competitors.
- The process of defining how a product or brand is perceived in the minds of target customers relative to competitors.
- Marketing efforts that involve communicating directly with individual consumers to generate a response or transaction.
- The amount of money allocated to marketing activities and initiatives within a specified period.
- Unconventional and low-cost marketing tactics that rely on creativity and imagination to capture the attention of consumers.
- The portion of total sales or revenue in a market that is captured by a company or product.
- An assessment of a company's strengths, weaknesses, opportunities, and threats.
- A factor that allows a company to outperform its competitors in the market.
- The study of individuals, groups, or organizations and the processes they use to select, secure, use, and dispose of products, services, experiences, or ideas to satisfy their needs.
- Making a product or service appear different from similar offerings in the market.
- Creating a distinct image or identity for a product or brand in the minds of consumers.
- The use of software and technology to automate repetitive marketing tasks and workflows, such as email marketing and lead nurturing.
- The process of dividing a market into distinct groups of customers with similar needs, characteristics, or behaviors.
- A concise statement that articulates how a product or brand is positioned in the minds of target customers relative to competitors
- The practice of selling additional products or services to existing customers based on their previous purchases or preferences.
Down
- The extent to which customers are pleased with a company's products, services, or experiences.
- A business approach that focuses on identifying and meeting the needs and wants of customers effectively to achieve organizational goals and objectives.
- The various ways through which companies distribute their products or services to reach consumers.
- Marketing efforts aimed at leveraging social media platforms to connect with customers, build brand awareness, and drive sales.
- The practice of managing communication between an organization and its publics to build and maintain a positive image and reputation.
- Practices, strategies, and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle.
- The process of attracting and converting new customers to purchase a product or service.
- The assessment of how well marketing efforts contribute to achieving business goals and objectives.
- The process of conveying information about a product or service to target customers through various channels.
- The systematic gathering, recording, and analysis of data related to marketing decision making.
- A marketing strategy that involves partnering with influential individuals or organizations to promote products or services to their followers.
- A comprehensive document outlining a company's marketing objectives, strategies, and tactics for a specific period.
- A coordinated series of marketing activities and tactics designed to achieve specific objectives within a defined timeframe.
- The stages that a product goes through from introduction to decline, including introduction, growth, maturity, and decline.
- The set of tactics or actions that a company uses to promote its brand, products, or services in the market.
- The process of maintaining, improving, and upholding a brand's reputation and perception among consumers.
- The predicted net profit attributed to the entire future relationship with a customer.
- A marketing strategy focused on building long-term relationships with customers based on trust, loyalty, and mutual value creation.
- The visual, verbal, and emotional attributes that distinguish a brand and shape how it is perceived by customers.
- Quantifiable measures used to track and evaluate the performance of marketing campaigns, activities, and initiatives.
- A specific group of consumers or businesses that a company aims to reach with its products or services.
- Dividing a market into distinct groups of buyers who have different needs, characteristics, or behaviors.
- The commercial value derived from consumer perception of the brand name.
- The plan for delivering products or services to customers, including decisions about channels, intermediaries, and logistics.
- The process of gathering, analyzing, and interpreting information about a market, including its consumers and competitors.
- A marketing strategy focused on creating and distributing valuable, relevant, and consistent content to attract and retain a clearly defined audience.
- The degree to which customers consistently prefer one brand over others and are reluctant to switch.
- A plan of action designed to promote and sell a product or service, considering factors such as target market, positioning, and competitive advantage.
- Marketing that utilizes digital channels such as websites, social media, email, and search engines to reach consumers.
- A plan of action for setting the price of a product or service based on factors such as cost, competition, and perceived value.
- The process of evaluating the attractiveness and dynamics of a market, including factors such as size, growth, trends, and competition.
50 Clues: The strategy of entering new markets with existing products or services. • The commercial value derived from consumer perception of the brand name. • A factor that allows a company to outperform its competitors in the market. • An assessment of a company's strengths, weaknesses, opportunities, and threats. • ...
Commerce 2022-11-02
Across
- Pay back.
- Swapping or exchanging one good for another without using coins and notes.
- someone who creates and supplies goods or services
- It is a payment processing networks in the world.
- items that are usually tangible.
- Its actual value of goods.
- Amount of money that households have available for spending and saving after income taxes have been accounted for.
Down
- One that can be used many times
- The business of drawing people's attention to a good or service.
- Good pre-sales and after-sales service makes you feel you are valued customer.
- the standard of something as measured against other things of a similar kind
- What an individual gives up in order to satisfy a need or want
- The variety of items people want cannot be fulfilled because resources are limited.
- The buying and selling of goods and services between individuals and businesses.
- The amount of money that is expected to pay for something. Consumers want the best value for their money.
- The process of exploring, creating, and delivering value to meet the needs of customers.
- An online payment system that makes paying for things online and sending and receiving money safe and secure.
17 Clues: Pay back. • Its actual value of goods. • One that can be used many times • items that are usually tangible. • It is a payment processing networks in the world. • someone who creates and supplies goods or services • What an individual gives up in order to satisfy a need or want • The business of drawing people's attention to a good or service. • ...
Introduction to Marketing 2021-03-11
Across
- targeting the product or service at a large group of people, usually across many market segments.
- A category of segmentation based on a person's use of their spare time and who they spend time with outside of work.
- grouping customers based on whether they are male or female.
- A method of segmentation of the customers based on their utilisation of the product.
- a customer characteristic that can be used to group similar customers based on how many years old they are.
Down
- A form of market segmentation based on customers' incomes.
- an identifiable subgroup of a whole market in which consumers have similar characteristics.
- A customer characteristic that relates to where they will be buying or using the product.
- the group of customers that the product is aimed at.
- designing and targeting a product to a very specific group of customers.
10 Clues: the group of customers that the product is aimed at. • A form of market segmentation based on customers' incomes. • grouping customers based on whether they are male or female. • designing and targeting a product to a very specific group of customers. • A method of segmentation of the customers based on their utilisation of the product. • ...
Credit Crushers 2023-03-03
Across
- working together
- Machine used to print the Cato credit card
- company name
- when a customers account is past due
- loyalty program
- store referrals
- customer correspondence
Down
- proof of purchase
- system used for credit accounts
- when orders are just not right
- online sales
- System used to look up customer orders
- system used to make online payments
- people who make purchases
- customer disagreement
15 Clues: online sales • company name • loyalty program • store referrals • working together • proof of purchase • customer disagreement • customer correspondence • people who make purchases • when orders are just not right • system used for credit accounts • system used to make online payments • when a customers account is past due • System used to look up customer orders • ...
2016 Hospital Week 2016-05-04
Across
- someone who is so hungry/mad and they needs to eat
- Love: What we show all our customers
- hospital vampire
- Armed intruder Code ______
- Our _______ are stars, just like Doogie, Hawkeye, and House
- Email sent out daily to all staffs, _______ Brief
- Invaluable unpaid helpers
- beyond the ordinary medical record
- Departmental clean sweep
- This tour ain't for squares
Down
- the mythical creature featured in the new cafeteria artwork
- I am the ___________ Experience
- First follower
- where birds land
- the department that gets you back to baseline
- Gets your ticker going
- clinical neck wear
- Our lone nut
- easy customer service tool
- Class that gave all of us the tools we need
- gets patients where they are going
- North Lincoln Hospital was _______ in 1967
- a cut above
- Florence Nightingale was the first, but our _______ are the best
24 Clues: a cut above • Our lone nut • First follower • where birds land • hospital vampire • clinical neck wear • Gets your ticker going • Departmental clean sweep • Invaluable unpaid helpers • Armed intruder Code ______ • easy customer service tool • This tour ain't for squares • I am the ___________ Experience • gets patients where they are going • beyond the ordinary medical record • ...
Monthly Mixer 2018-04-25
Across
- Click-through rate
- To accept or decline an event invitation
- VC’s zodiac sign
- Evite’s bi-weekly Facebook Live show
- Move fast with sure ______
- Data reporting and visualization service used by Evite
- We make getting together _____ and more memorable
- An evening party or gathering, typically in a private house
- Evite Donations part
- Evite’s tagline
- Number of 2018 Strategic Priorities
Down
- This user from a customer panel hosts bdays for kids at gymnastics facilities
- Measures a customer’s likeliness to recommend a product
- A smaller baby shower for a second child
- Tap it back here
- Communication tool used here, “where work happens”
- Fully customizable invitation option
- Team featured in April’s Monthly Mixer
- Where to find Evite FAQs, org charts, etc.
- Drew’s dog
- Our current state, a.k.a. “Phase II”
- To plan a party with a partner
- Evite’s parent company
- Request for Proposal
- Paid invitation option for Evite
25 Clues: Drew’s dog • Evite’s tagline • Tap it back here • VC’s zodiac sign • Click-through rate • Request for Proposal • Evite Donations part • Evite’s parent company • Move fast with sure ______ • To plan a party with a partner • Paid invitation option for Evite • Number of 2018 Strategic Priorities • Fully customizable invitation option • Evite’s bi-weekly Facebook Live show • ...
May Monthly Mixer Crossword 2018-04-25
Across
- Request for Proposal
- Tap it back here
- Measures a customer’s likeliness to recommend a product
- VC’s zodiac sign
- This user from a customer panel hosts bdays for kids at gymnastics facilities
- We make getting together _____ and more memorable
- Paid invitation option for Evite
- Evite’s tagline
- Drew’s dog
- Team featured in April’s Monthly Mixer
- Evite’s bi-weekly Facebook Live show
Down
- To plan a party with a partner
- Number of 2018 Strategic Priorities
- Evite Donations part
- Fully customizable invitation option
- Communication tool used here, “where work happens”
- An evening party or gathering, typically in a private house
- Where to find Evite FAQs, org charts, etc.
- Our current state, a.k.a. “Phase II”
- To accept or decline an event invitation
- Move fast with sure ______
- A smaller baby shower for a second child
- Evite’s parent company
- Data reporting and visualization service used by Evite
24 Clues: Drew’s dog • Evite’s tagline • Tap it back here • VC’s zodiac sign • Request for Proposal • Evite Donations part • Evite’s parent company • Move fast with sure ______ • To plan a party with a partner • Paid invitation option for Evite • Number of 2018 Strategic Priorities • Fully customizable invitation option • Our current state, a.k.a. “Phase II” • Evite’s bi-weekly Facebook Live show • ...
Domestic & International Things 2018-06-20
Across
- type of special needs
- passenger
- used to get baggage off and on the aircraft
- adjacent to the terminal, where the aircraft's park
- Where your luggage, hand baggage and you get checked
- One of the first places you when arriving at the airport
- used to stop confusion between messages
- Has two types of control operations
- trained to sniff out illegal substances
- pushes and aircraft onto the runway
Down
- located both on landside and Airside
- also known as customer service officer
- This area is available to the public
- 3 letter code is TUO
- show when someone doesn't turn up for their flight
- Place that is only available to Business and first classes
- Responsible for aviation security
- Area where you through security
- used as a reward for custom dogs
- hold where the cargo and luggage is stored
20 Clues: passenger • 3 letter code is TUO • type of special needs • Area where you through security • used as a reward for custom dogs • Responsible for aviation security • Has two types of control operations • pushes and aircraft onto the runway • located both on landside and Airside • This area is available to the public • also known as customer service officer • ...
TECHCROSS 2013-08-23
Across
- global network of computer,all linked together and able to exchange information
- small program that can cause big problem
- first computer-animated feature film
- where buying and selling of product or services is conducted over electronic system
- operating system of macintosh
- latest android version
- largest messaging application
Down
- a tool used for pointing memory in c
- group of 8 bit that represent a character
- largest online retailer in india
- network maintain by company,available to its staff only
- leading IT company of india
- an email acknowledgement of an order placed from a customer
- approximately a billion bytes
- unique address of a file on the internet
- without this most of device will not work
- device allow your pc to talk to other machine over a telephone line
- Unsolicited commercial email
- largest online gaming website
- india's first 3G mobile service provider
20 Clues: latest android version • leading IT company of india • Unsolicited commercial email • approximately a billion bytes • operating system of macintosh • largest online gaming website • largest messaging application • largest online retailer in india • a tool used for pointing memory in c • first computer-animated feature film • small program that can cause big problem • ...