customer service Crossword Puzzles

Transformation Crossword Puzzle 2020-01-23

Transformation Crossword Puzzle crossword puzzle

Across

The name of the Chief Operations Officer
This is a critical role for facilitating ownership of customer experience excellence throughout the company
The new organizational chart for the Commercial, Operations and Finance Divisions will become effective this date, month and year
The second strategic pillar of the Digi 2.0 transformation
The launch month and year of Digi 2.0

Down

This person has the responsibility for the ideation and exploring of new business models, opportunities and new market spaces
This person will ensure customers are engaged with exceptional communication, customer service and account management
The first strategic pillar of the Digi 2.0 transformation
The third strategic pillar of the Digi 2.0 transformation
This C-Level will focus on operation excellence – day to day operations of the network and the IT platforms
This C-Level consists of Marketing, Sales, Customer Service, Wholesale, Service Operations and Pricing
The implementation for the transformation will include this number of phases

12 Clues: The launch month and year of Digi 2.0 • The name of the Chief Operations Officer • The first strategic pillar of the Digi 2.0 transformation • The third strategic pillar of the Digi 2.0 transformation • The second strategic pillar of the Digi 2.0 transformation • The implementation for the transformation will include this number of phases • ...

Transformation Crossword Puzzle 2020-01-23

Across

This C-Level will focus on operation excellence – day to day operations of the network and the IT platforms
The second strategic pillar of the Digi 2.0 transformation
The first strategic pillar of the Digi 2.0 transformation
The new organizational chart for the Commercial, Operations and Finance Divisions will become effective this date, month and year
This person will ensure customers are engaged with exceptional communication, customer service and account management
This C-Level consists of Marketing, Sales, Customer Service, Wholesale, Service Operations and Pricing
The third strategic pillar of the Digi 2.0 transformation

Down

The launch month and year of Digi 2.0
This is a critical role for facilitating ownership of customer experience excellence throughout the company
The name of the Chief Operations Officer
The implementation for the transformation will include this number of phases
This person has the responsibility for the ideation and exploring of new business models, opportunities and new market spaces

What We Have Learned 2025-04-07

Across

process to return service to Alinta Energy
What we need to confirm to sign people up
Our current offer
Type of complaint regarding a person/meter reader
Nothing owing or a credit balance on account
Balance owing on account
WC's current discount
Service to search for gas service
Billing for people with poor vision
Process to put customers in the best position
Our bread and butter

Down

Hub for all our WC links
Next ___ Read Date
Used to close existing accounts to open new accounts
customer has made a terrible decision
Where we go to email bills
online self servicing portal
Service to check registered DD details
Process required to register DD for issues invoice
2 different variations that define the appliances usable

20 Clues: Our current offer • Next ___ Read Date • Our bread and butter • WC's current discount • Hub for all our WC links • Balance owing on account • Where we go to email bills • online self servicing portal • Service to search for gas service • Billing for people with poor vision • customer has made a terrible decision • Service to check registered DD details • ...

Services: The intangible Product 2025-07-09

Services: The intangible Product crossword puzzle

Across

Satisfaction The measure of how happy customers are with the company’s products
based Services Unskilled labor, Skilled labor, Professionals
Satisfaction The level of happiness or contentment employees have with their jobs and work environment
Gap Experience specification/Actual results
Chain Model happy workers make happy customers who keep coming back and tell their friends
Model Reliability, Assurance, Tangibles, Empathy, Responsiveness

Down

Labor Parking Lot attendants, Babysitters
Accountants, Physicians, College Professors
Gap What the customer expects/What management thinks the customer expects
Labor Plumbers, Hairstylists, Electricians
based Services Automated Services, Unskilled operators, Skilled operators
Acts a consumer is willing to pay for, and there are hundreds of different types

12 Clues: Labor Parking Lot attendants, Babysitters • Accountants, Physicians, College Professors • Labor Plumbers, Hairstylists, Electricians • Gap Experience specification/Actual results • based Services Unskilled labor, Skilled labor, Professionals • Model Reliability, Assurance, Tangibles, Empathy, Responsiveness • ...

Transformation Crossword Puzzle 2020-01-23

Across

This C-Level will focus on operation excellence – day to day operations of the network and the IT platforms
The second strategic pillar of the Digi 2.0 transformation
The first strategic pillar of the Digi 2.0 transformation
The new organizational chart for the Commercial, Operations and Finance Divisions will become effective this date, month and year
This person will ensure customers are engaged with exceptional communication, customer service and account management
This C-Level consists of Marketing, Sales, Customer Service, Wholesale, Service Operations and Pricing
The third strategic pillar of the Digi 2.0 transformation

Down

The launch month and year of Digi 2.0
This is a critical role for facilitating ownership of customer experience excellence throughout the company
The name of the Chief Operations Officer
The implementation for the transformation will include this number of phases
This person has the responsibility for the ideation and exploring of new business models, opportunities and new market spaces

February Kudos Challenge 2020-01-22

February Kudos Challenge crossword puzzle

Across

This C-Level will focus on operation excellence – day to day operations of the network and the IT platforms
The name of the Chief Operations Officer
This person will ensure customers are engaged with exceptional communication, customer service and account management
The implementation for the transformation will include this number of phases
The new organizational chart for the Commercial, Operations and Finance Divisions will become effective this date, month and year

Down

This is a critical role for facilitating ownership of customer experience excellence throughout the company
The first strategic pillar of the Digi 2.0 transformation
The second strategic pillar of the Digi 2.0 transformation
The third strategic pillar of the Digi 2.0 transformation
The launch month and year of Digi 2.0
This person has the responsibility for the ideation and exploring of new business models, opportunities and new market spaces
This C-Level consists of Marketing, Sales, Customer Service, Wholesale, Service Operations and Pricing

Where and How Selling Occurs 2025-09-24

Where and How Selling Occurs crossword puzzle

Across

activities used to make people aware of a product and encourage them to buy it.
the amount of money a customer pays to buy a product or service.
an area (physical or virtual) where buyers and sellers meet to exchange goods.
the person who buys goods or services.
a person who helps customers, explains products, and encourages them to buy.
selling that happens through the internet using websites, apps, or social media.
a place where products are displayed and sold to customers.

Down

an item made or offered for sale to satisfy customer needs or wants.
an activity provided to satisfy a customer’s need, not a physical product.
paid messages (TV, online, posters, etc.) that promote a product or service.
a large shopping center with many stores and services in one place.
the process where the buyer and seller discuss to agree on the price or terms of sale.

12 Clues: the person who buys goods or services. • a place where products are displayed and sold to customers. • the amount of money a customer pays to buy a product or service. • a large shopping center with many stores and services in one place. • an item made or offered for sale to satisfy customer needs or wants. • ...

Customer Service Week 2024 2024-09-17

Customer Service Week 2024 crossword puzzle

Across

Annual Company Goals
Net ____ Score
To transmit information
Where the first barcode was scanned
System used to log customer interactions

Down

Melanie Hilton is the Senior Vice President of...
Process to "bring customer back active"
Being of service or assistance
Annual GS1 Conference
Guidance for identifiers and how to use them
If the customer is upset, stay ___

11 Clues: Net ____ Score • Annual Company Goals • Annual GS1 Conference • To transmit information • Being of service or assistance • If the customer is upset, stay ___ • Where the first barcode was scanned • Process to "bring customer back active" • System used to log customer interactions • Guidance for identifiers and how to use them • Melanie Hilton is the Senior Vice President of...

Customer Service - No. 1 2025-10-06

Customer Service - No. 1 crossword puzzle

Across

Type of communication
The name for a list of promises or aims that a customer service business is striving for (7)
If expectations are met, what is achieved? (12)
What does the "S" in USO stand for? (7)

Down

Customers that return to a business (6)
When customers pass on thoughts about service, to their friends (4,2,5)
The type of encouragers you might give a customer to show you are listening (7)
Customers might give this to a business (8)
A customer might leave one of these online (6)

9 Clues: Type of communication • Customers that return to a business (6) • What does the "S" in USO stand for? (7) • Customers might give this to a business (8) • A customer might leave one of these online (6) • If expectations are met, what is achieved? (12) • When customers pass on thoughts about service, to their friends (4,2,5) • ...

Terminology words 2013-06-17

Across

mailing or emailing any advertisement flyer coupons etc
similar business sellinmg similar p[roducts or services
moment or event that cause the customer to decide to purchas your product
meeting people and building relationships
a business selling products
when a custome tells other people about your product or service whether good or bad
plan complete overview of evry aspect of a business

Down

statistics about the area your business is located
a business selling or performing a service
group of customers that you are tring to attract and sell your product to
general type and category of product or services
customer who purchases the product or service

12 Clues: a business selling products • meeting people and building relationships • a business selling or performing a service • customer who purchases the product or service • general type and category of product or services • statistics about the area your business is located • plan complete overview of evry aspect of a business • ...

Operations Management 2020-11-05

Across

programs which improve the creation of products in the design phrase
predicting what materials will be required and in what quantities
Series of checks at different stages of the production process
all the resources that go into producing a good or service
good or service that fully meets customer expectations
process for eliminating waste so the end customer gets the most value from fewer resources
expresses concern for the environment, society's health and welfare, ethical concern for its workforce and their families

Down

Assuring its customers and stakeholders of a certain standard of quality
synchronised ordering when resources are running low
ratio of outputs compared to the inputs required
final product presented to the customer either as goods or services
What is done to the inputs to transform them into the finished outputs
control of machinery and equipment through a computer
any resource which is discarded after use
the 'who, what, when, where, how, which' manual of materials management
what needs to be ordered and when

16 Clues: what needs to be ordered and when • any resource which is discarded after use • ratio of outputs compared to the inputs required • synchronised ordering when resources are running low • control of machinery and equipment through a computer • good or service that fully meets customer expectations • all the resources that go into producing a good or service • ...

Services: The intangible Product 2025-07-09

Across

Gap Experience specification/Actual results
Accountants, Physicians, College Professors
Acts a consumer is willing to pay for, and there are hundreds of different types
Gap What the customer expects/What management thinks the customer expects
Labor Plumbers, Hairstylists, Electricians

Down

Satisfaction The level of happiness or contentment employees have with their jobs and work environment
Model Reliability, Assurance, Tangibles, Empathy, Responsiveness
based Services Automated Services, Unskilled operators, Skilled operators
Labor Parking Lot attendants, Babysitters
Satisfaction The measure of how happy customers are with the company’s products
based Services Unskilled labor, Skilled labor, Professionals
Chain Model happy workers make happy customers who keep coming back and tell their friends

AWS recap 2025-10-13

Across

Which AWS service provides managed relational databases?
Which AWS service is used to run containerized applications?
Which AWS service lets you monitor your applications and resources?
Which AWS service offers fully managed message queues?
Which AWS service manages SSL/TLS certificates and encryption keys?
Which AWS storage service is best for long-term archival?
Which AWS service lets you query data in S3 using SQL?
What should you enable on your root account for extra login security?
Which AWS service automates software build and deployment pipelines?
Which AWS service allows you to run code without managing servers?
Which AWS service lets you manage multiple AWS accounts centrally?
Which AWS service helps developers create and manage APIs?
Which AWS service tracks resource configuration changes and compliance?
Which AWS framework includes the five pillars of best practices?
Which AWS service delivers content globally with low latency?
Which AWS tool helps estimate monthly costs?
What cloud computing model provides rented infrastructure on AWS?
Which AWS service provides domain registration and DNS management?
Which AWS service helps you create and manage encryption keys?
Which AWS service allows you to run virtual machines in the cloud?
In the shared responsibility model, who is responsible for securing customer data?
Which AWS service controls user access and permissions to AWS resources?

Down

Which AWS service sends notifications to subscribers or other services?
Which AWS service is used to isolate resources in a private virtual network?
Which AWS service automates resource deployment using templates?
Which EC2 pricing model bills by the second or hour with no long-term commitment?
Which AWS service runs batch computing workloads efficiently?
Which AWS feature automatically adjusts capacity to maintain performance?
Which AWS service distributes traffic across multiple targets?
Which AWS service provides object storage for any amount of data?
What are AWS regions divided into to ensure high availability?
Which AWS block storage service can be attached to EC2 instances?
Which AWS tool helps visualize and analyze your spending?
Which AWS service records account activity and API calls?
Which AWS service provides a dedicated network link from on-premises to AWS?
Which AWS tool gives recommendations to improve performance and reduce costs?
Which AWS service provides a managed NoSQL database?
Which AWS support plan includes a technical account manager?
Which AWS tool provides status information about AWS services?
Which EC2 pricing model offers discounts for 1- or 3-year commitments?
Which AWS service provides managed virtual desktops?
Which AWS offering lets users try services for free within usage limits?

42 Clues: Which AWS tool helps estimate monthly costs? • Which AWS service provides a managed NoSQL database? • Which AWS service provides managed virtual desktops? • Which AWS service offers fully managed message queues? • Which AWS service lets you query data in S3 using SQL? • Which AWS service provides managed relational databases? • ...

Business Terminology Vocabulary Crossword Puzzle 2013-05-16

Business Terminology Vocabulary Crossword Puzzle crossword puzzle

Across

A similar business selling similar products or services in a nearby location.
When a customer tells other people about your product or servise, whether good or bad.
A complete overview of every aspect of a business.
A business selling or performing a service
The statistics about the area your business is located in.
The group of customers that you are trying to attract and sell your product to.
A business selling products

Down

The movement or event that causes the customer to decide to purchase your product or service.
The general type and category, of product or services that a business sells or offers to their customers.
The act of meeting people and building relationships with them to help marketing your business.
The customer who purchases the product or service that a business is selling.
Mailing or emailing any advertisement, flyer, or other sending method to the customers home or email.

12 Clues: A business selling products • A business selling or performing a service • A complete overview of every aspect of a business. • The statistics about the area your business is located in. • A similar business selling similar products or services in a nearby location. • The customer who purchases the product or service that a business is selling. • ...

SPL 2023-08-04

Across

online memo
Sale intelligent system
request IT
bi
marketing
sale commission

Down

customer relationship
Construction management
Employee salf service
enterprise content management
one suapali
booking
mkt
app sabai
Document TRacking
sap

16 Clues: bi • mkt • sap • booking • app sabai • marketing • request IT • online memo • one suapali • sale commission • Document TRacking • customer relationship • Employee salf service • Construction management • Sale intelligent system • enterprise content management

Transformation Crossword Puzzle 2020-01-23

Across

This C-Level will focus on operation excellence – day to day operations of the network and the IT platforms
This C-Level consists of Marketing, Sales, Customer Service, Wholesale, Service Operations and Pricing
The second strategic pillar of the Digi 2.0 transformation
This person will ensure customers are engaged with exceptional communication, customer service and account management
This person has the responsibility for the ideation and exploring of new business models, opportunities and new market spaces
The new organizational chart for the Commercial, Operations and Finance Divisions will become effective this date, month and year

Down

The first strategic pillar of the Digi 2.0 transformation
This is a critical role for facilitating ownership of customer experience excellence throughout the company
The name of the Chief Operations Officer
The implementation for the transformation will include this number of phases
The third strategic pillar of the Digi 2.0 transformation
The launch month and year of Digi 2.0

Vocab Exercise 1 2022-09-22

Across

+
show up
everywhere
The study or practice of travel through the air.
minimum
can
but
help
request
completely
agree

Down

extr
power
ok
thankful
change
somewhere
A banking service allowing a customer' to deposit or withdraw money

18 Clues: + • ok • can • but • extr • help • power • agree • change • show up • minimum • request • thankful • somewhere • everywhere • completely • The study or practice of travel through the air. • A banking service allowing a customer' to deposit or withdraw money

Customer Service 2025-06-19

Across

What you put on your face to greet customers
Staying calm and not getting annoyed
To give support or do something for someone

Down

To say “Hi!” or “Good morning”
You do this when someone is talking
How to behave – not rude

6 Clues: How to behave – not rude • To say “Hi!” or “Good morning” • You do this when someone is talking • Staying calm and not getting annoyed • To give support or do something for someone • What you put on your face to greet customers

Business Banking 2021-01-06

Across

This type of banking allows a customer to access accounts and move money from a computer
150 of these are free on a PFCommunity account
E-statements are this on a business account
Automated Clearing House (abbr)
Number of business checking accounts offered
Allows businesses to accept credit and debit cards
PFCommunity is only for this type of entity.
Can a business savings or money market account be used as overdraft protection for business checking account?
PFBusiness______ account requires $2500 to open and then has no monthly service fee.

Down

$1000 is the average daily one for PFBusinessConnect to avoid service charge
PFBusinessEssentials requires no minimum balance and pays none of this
Rewards program for PF debit card usage
Businesses can move money through online banking on their phone through this banking service
Our partner bank who handles business credit card approval and support for our customers
Monthly maintenance fee for PFBusinessChoice account
For a business to deposit checks from their office
Who typically pays for new checks on a PF business account?
PFBusiness_______ requires $100 average daily balance to avoid a service charge
The main collection source of data and entry point for opening a new business account or updating an existing business relationship

19 Clues: Automated Clearing House (abbr) • Rewards program for PF debit card usage • E-statements are this on a business account • Number of business checking accounts offered • PFCommunity is only for this type of entity. • 150 of these are free on a PFCommunity account • For a business to deposit checks from their office • Allows businesses to accept credit and debit cards • ...

ICSS Unit 3 2023-05-15

Across

_____ support centre allows reps to make and receive calls.
An outbound support centre makes _____ calls to a list of customers.
Virtual support centre is a centre in which the organisation's reps are _____ dispersed.
ACD is also known as Automatic Call _____.
_____ is a performance management step that involves tracking the team's performance in real-time.
The most basic method of quality monitoring is walk around _____.
Virtual assistants are also known as _____.
_____ support centre receives incoming contacts from customers.
One common self-service tool that support teams use is ________ base.
The ______ stage involves suggesting refresher courses to employees.
Silent monitoring is also known as ______ monitoring.
Customer ______ is an empowerment tool because it shows how useful the product is to the customer.
One of the self-service support services include customer reviews and _____.

Down

A _____ dialers automatically dials a number from a call list when reps become available.
A _____ dialers calls multiple numbers at one time.
Workforce optimisation can be done through ______, which include a leader board to celebrate employee achievement.
One of the ways to handle negative customer feedback on social media platforms is not to make false _____.
_____ is the first step in the performance management process.
WFM provides forecast of the call ______ of the call centre.
Web instant messaging is also known as _____ chat.
IVR uses automated systems to answer _____ queries by customers.
This feature on IP phone displays incoming call on the screen and allows reps to accept or reject it.

22 Clues: ACD is also known as Automatic Call _____. • Virtual assistants are also known as _____. • Web instant messaging is also known as _____ chat. • A _____ dialers calls multiple numbers at one time. • Silent monitoring is also known as ______ monitoring. • _____ support centre allows reps to make and receive calls. • ...

Vocab Exercise 1 2022-09-22

Across

+
show up
everywhere
The study or practice of travel through the air.
minimum
can
but
help
request
completely
agree

Down

extra
power
ok
thankful
change
somewhere
A banking service allowing a customer' to deposit or withdraw money

18 Clues: + • ok • can • but • help • extra • power • agree • change • show up • minimum • request • thankful • somewhere • everywhere • completely • The study or practice of travel through the air. • A banking service allowing a customer' to deposit or withdraw money

Day One Training 2016-08-22

Across

customer willing to recommend Sprint
customer not willing to recommend Sprint
Fraud identification system
lower monthly payment option with turn in

Down

Device Finance Option
Checking customer service areas
Detractor Customer very upset with Sprint
Quick sell method
Acronym for device protection

9 Clues: Quick sell method • Device Finance Option • Fraud identification system • Acronym for device protection • Checking customer service areas • customer willing to recommend Sprint • customer not willing to recommend Sprint • Detractor Customer very upset with Sprint • lower monthly payment option with turn in

Lasting Impressions 2019-01-07

Across

Being able to achieve a positive outcome when the interactions has been challenging
A two process that has to be effective to provide service excellence
You can find out if these have been met at the end of a customer interaction
Important to get all the facts from the customer without distraction
Created through experience that customer has with brand where they naturally become advocates
The process of working together to reach a common goal
A Non-Verbal way of communication

Down

Developed as a result of a single or number of positive experiences when interacting with customers.
Understanding the emotions of yourself and others in different interactions
Customer is aware of several points of very high levels customer service during the interaction

10 Clues: A Non-Verbal way of communication • The process of working together to reach a common goal • A two process that has to be effective to provide service excellence • Important to get all the facts from the customer without distraction • Understanding the emotions of yourself and others in different interactions • ...

Common customer complaints 2024-12-02

Common customer complaints crossword puzzle

Across

shipping
item related
loyal,repeating___ customer
online review
repeated

Down

new and 1st complaint
bad experience
staff
communication alteration
too long

10 Clues: staff • shipping • too long • repeated • item related • online review • bad experience • new and 1st complaint • communication alteration • loyal,repeating___ customer

Transformation Crossword Puzzle 2020-01-23

Across

This C-Level will focus on operation excellence – day to day operations of the network and the IT platforms
The second strategic pillar of the Digi 2.0 transformation
The first strategic pillar of the Digi 2.0 transformation
The new organizational chart for the Commercial, Operations and Finance Divisions will become effective this date, month and year
This person will ensure customers are engaged with exceptional communication, customer service and account management
This C-Level consists of Marketing, Sales, Customer Service, Wholesale, Service Operations and Pricing
The third strategic pillar of the Digi 2.0 transformation

Down

The launch month and year of Digi 2.0
This is a critical role for facilitating ownership of customer experience excellence throughout the company
The name of the Chief Operations Officer
The implementation for the transformation will include this number of phases
This person has the responsibility for the ideation and exploring of new business models, opportunities and new market spaces

Transformation Crossword Puzzle 2020-01-23

Across

This person has the responsibility for the ideation and exploring of new business models, opportunities and new market spaces
This is a critical role for facilitating ownership of customer experience excellence throughout the company
The second strategic pillar of the Digi 2.0 transformation
The first strategic pillar of the Digi 2.0 transformation
The implementation for the transformation will include this number of phases

Down

The third strategic pillar of the Digi 2.0 transformation
This C-Level consists of Marketing, Sales, Customer Service, Wholesale, Service Operations and Pricing
This person will ensure customers are engaged with exceptional communication, customer service and account management
The name of the Chief Operations Officer
The new organizational chart for the Commercial, Operations and Finance Divisions will become effective this date, month and year
The launch month and year of Digi 2.0
This C-Level will focus on operation excellence – day to day operations of the network and the IT platforms

12 Clues: The launch month and year of Digi 2.0 • The name of the Chief Operations Officer • The third strategic pillar of the Digi 2.0 transformation • The first strategic pillar of the Digi 2.0 transformation • The second strategic pillar of the Digi 2.0 transformation • The implementation for the transformation will include this number of phases • ...

Transformation Crossword Puzzle 2020-01-23

Across

The name of the Chief Operations Officer
This C-Level will focus on operation excellence – day to day operations of the network and the IT platforms
The second strategic pillar of the Digi 2.0 transformation
The implementation for the transformation will include this number of phases
The third strategic pillar of the Digi 2.0 transformation

Down

This C-Level consists of Marketing, Sales, Customer Service, Wholesale, Service Operations and Pricing
The new organizational chart for the Commercial, Operations and Finance Divisions will become effective this date, month and year
This is a critical role for facilitating ownership of customer experience excellence throughout the company
This person will ensure customers are engaged with exceptional communication, customer service and account management
The first strategic pillar of the Digi 2.0 transformation
The launch month and year of Digi 2.0
This person has the responsibility for the ideation and exploring of new business models, opportunities and new market spaces

Tourist Behavior and Marketing 2025-12-18

Tourist Behavior and Marketing crossword puzzle

Across

Gaining awareness for a product, service, or your company via the media and other communication channels.
The strategy for making a product or service available and accessible to the target customer.
It measures how well an organization achieves its objectives, including service quality, customer satisfaction, and operational effectiveness.
The set of activities and tactics used to communicate a product's value, build awareness, persuade customers, and drive sales, encompassing tools.
The money or value customers exchange for a product or service, representing the monetary amount buyers pay to acquire it.
The design and material used to contain and protect a product while also communicating brand image and product information to consumer.

Down

A set of actions and processes that are designed to improve the image and visibility of a brand, company, or product.
The procedures and systems used to deliver a product or service to customers in a consistent and efficient manner.
The reason an organization exists beyond making profit, including its mission, values, and contribution to society.
The employees and service providers who interact directly with customers and influence service quality and customer satisfaction.
Anything offered to a market to satisfy a want or need, encompassing physical goods, services, ideas, experiences, people, or places, defined by its tangible and intangible attributes.
The cooperative relationships between organizations that work together to achieve shared marketing objectives and enhance value creation.

12 Clues: The strategy for making a product or service available and accessible to the target customer. • Gaining awareness for a product, service, or your company via the media and other communication channels. • The procedures and systems used to deliver a product or service to customers in a consistent and efficient manner. • ...

KAMC 2019-07-31

Across

Need to be between 3 to 5 quarters with a clear understanding of what we are going to work on during that period
A stage in the account development process where we capture opportunities to grow the account
Service __________, second stage of the account development process
_________ customers are key to driving sustainable Profit and Growth
When the customer does not recognize the need

Down

Customer ______________, a stage in the account development process where you capture customer feedback and work towards building loyalty
Capturing whats on the move for the customer, both internally and externally
Stage in the account development process where you get most of the opportunities to grow the account
When the need acceptance is High, the customer has a reason to _________
A stage in the account development process where you do a 9 box grid for your employees
Service ________________, a concept that tells us how important an engaged employee is for a company
Has to components, rational as well as emotional

12 Clues: When the customer does not recognize the need • Has to components, rational as well as emotional • Service __________, second stage of the account development process • _________ customers are key to driving sustainable Profit and Growth • When the need acceptance is High, the customer has a reason to _________ • ...

Karly's Crossword 2012-10-11

Across

a fraction a 100 understood as the denominator
someone who buys goods or a service
products or services that we be used up
the cost or a good or service
a person who organises, operates and takes risks in a business
one that buys goods or services
some one that makes things available to buy or use
an itemised summary of expenses
the management of money, banking and investments

Down

an occupation, work or trade people are engaged in
a person who controls or directs a business
two business trying to win the same customer
a charge for a loan
a gain from an investment
something produced by a human or a machine

15 Clues: a charge for a loan • a gain from an investment • the cost or a good or service • one that buys goods or services • an itemised summary of expenses • someone who buys goods or a service • products or services that we be used up • something produced by a human or a machine • a person who controls or directs a business • two business trying to win the same customer • ...

B&Q Christmas quiz 2023-12-17

Across

what is our hire service
what score do we need to get on voice of the customer
what department has an event coming up
its orange and we sell loads of them what is it?
feedback system customer use
colleague discount
The Village Michael lives at
something we should sign in to every day to check
our laminate flooring fitting service

Down

current offer on cut Christmas trees
one of B&Qs values meaning easy
tree- its tall and green and you see it once a year
our most common type of accident at B&Q
what should we always wear on the shop floor
the first name of our regional manager

15 Clues: colleague discount • what is our hire service • feedback system customer use • The Village Michael lives at • one of B&Qs values meaning easy • current offer on cut Christmas trees • our laminate flooring fitting service • what department has an event coming up • the first name of our regional manager • our most common type of accident at B&Q • ...

Service Management Concepts 2020-07-14

Service Management Concepts crossword puzzle

Across

Framework used in managing IT enabled services
Includes costs of staff, technology, and other resources, which the consumer does not need to provide
A person who authorizes the budget for service consumption
Provisions services
Service relationships are established between two or more organizations to [?} value
A person who defines the requirements for a service and takes responsibility for the outcomes of service consumption
Perceived benefits, usefulness, and importance of something
Fit for use
Person or a group of people that has its own functions
Ownership is transferred to the consumer
Receives services
Functionality offered by a product or service to meet a particular need

Down

Amount of money spent on a specific activity or resource
in a service [?], organizations will take on the roles of service providers or service consumers
A set of specialized organizational capabilities for enabling value for customers in the form of services
Enabling value co-creation by facilitating outcomes that customers want to achieve
Tangible or intangible deliverable of an activity
Service providers help their consumers to achieve [?]
A possible event that could cause harm or loss, or make it more difficult to achieve objectives
Goods,access to resources,and service requests
Configuration of an organization's resources designed to offer value for a consumer

21 Clues: Fit for use • Receives services • Provisions services • Ownership is transferred to the consumer • Framework used in managing IT enabled services • Goods,access to resources,and service requests • Tangible or intangible deliverable of an activity • Service providers help their consumers to achieve [?] • Person or a group of people that has its own functions • ...

Brightway Credit Card 2023-07-18

Across

handy tool for noting accounts
a system that mirror the brightway app
must added on every call when you speak w/customer
this occurs when you speak with customer
where to place cursor to refresh P1C
where complete timecard
collections side of P1C
verbal commitment to pay

Down

connecting the call from person to person
upon notification we must cease all contact
must be submitted via the process sheet upon request
customer service side of P1C
multiple messages daily is a TCPA violation
security system to grant access to onemain's intranet
who to call for technical assistance
physical location of where you work
must be given before processing payments

17 Clues: where complete timecard • collections side of P1C • verbal commitment to pay • customer service side of P1C • handy tool for noting accounts • physical location of where you work • who to call for technical assistance • where to place cursor to refresh P1C • a system that mirror the brightway app • this occurs when you speak with customer • ...

PCT 2017 Customer Service Week 2017-10-01

PCT 2017 Customer Service Week crossword puzzle

Across

A person's principles or standards of behavior.
Someone that buys goods or services from a store or business.
Enable to function or to act.
PCT app for HR automation and oversight.
A belief that someone will or should achieve something.
The ability to do something well.
The act of assistance.
PCT real-time dashboard for critical KPI's.
Acceptance of the truth of a statement without evidence.

Down

The accomplishment of an aim or purpose.
A strong feeling of support or allegiance.
The quality of being honest and having strong principles.
PCT app that maximizes and automates claims processing.
An event or occurrence that leaves an impression on someone.
To give one's attention to a sound.
A pleased, kind, or amused facial expression.
The result of an attempt.
The ability to understand and share the feelings of another.

18 Clues: The act of assistance. • The result of an attempt. • Enable to function or to act. • The ability to do something well. • To give one's attention to a sound. • The accomplishment of an aim or purpose. • PCT app for HR automation and oversight. • A strong feeling of support or allegiance. • PCT real-time dashboard for critical KPI's. • ...

MANAGEMENT REVSISION 2016-11-02

Across

Benchmarking, comparing specific processes of organisaitons.
Relationship, relationship which captures a customer
user value, criterion regarded as important to customers
Satisfaction, level of service meeting expectations
Service cease to exist if not used
First in first out
Links, virtual
Serviceability and fitness for purpose of service
Account Management, enables relationship by encouraging and promoting contact
Thinking, Uses continuous improvement and waste reduction to reduce costs
Important factor to retain business

Down

Service, Labour intensive
Capacity, Aims to maximize utilization of scarce resources
Responsible for supply chain management
Form of outsourcing
potential for service to break down, fail
an attempt to understand relationships between performance measures
complex standard activities
the potential for a service to vary in terms of quality and outcomes
Splitting off part of an operation and contracts out
procurement that creates disintermediation
Benchmarking, Practices of other organisaitons
benchmarking, Compares Measures and targets from other operations

23 Clues: Links, virtual • First in first out • Form of outsourcing • Service, Labour intensive • complex standard activities • Service cease to exist if not used • Important factor to retain business • Responsible for supply chain management • potential for service to break down, fail • procurement that creates disintermediation • Benchmarking, Practices of other organisaitons • ...

Fantastic Services quiz (All answers are services/products from Fantastic Services portfolio and can be found on our website 2021-10-04

Fantastic Services quiz (All answers are services/products from Fantastic Services portfolio and can be found on our website crossword puzzle

Across

When a customer struggles or simply cannot find the time to fix something at home, they book a…
Four letters, cooks incredibly delicious meals. What is the name of the appliance?
*hidden answer
What is the name of our membership programme?
Name the place where people can store their items for a while, usually in containers.

Down

A waste pile needs to be taken away. What service does a customer schedule?
When a customer wants their garden to be pretty they call a _____ team to do it for them.
Оur biggest service category that you can find at the end of our favourite services — End of Tenancy ______ & Domestic _____.
Mid-night snack sessions are pretty nice, but food outside can lure the mice, soon you’ll have to book what service?
When a customer lock themselves out, who do they call?

10 Clues: *hidden answer • What is the name of our membership programme? • When a customer lock themselves out, who do they call? • A waste pile needs to be taken away. What service does a customer schedule? • Four letters, cooks incredibly delicious meals. What is the name of the appliance? • ...

Front End Recognition week 2024-04-17

Front End Recognition week crossword puzzle

Across

Handle all merchandise.
A way to communicate.
Front End Head Cashier
A Way to help customers save money.
Things to move product with
Front door service
winning together.
Deliveries Associate
A Way to pay.

Down

The reason we are here.
A Way to earn money.
A way to track shrink.
working together.
Something we try and Prevent.
Rewards program
Merchandise in Customers Hand
Customer Service associate

17 Clues: A Way to pay. • Rewards program • working together. • winning together. • Front door service • A Way to earn money. • Deliveries Associate • A way to communicate. • A way to track shrink. • Front End Head Cashier • The reason we are here. • Handle all merchandise. • Customer Service associate • Things to move product with • Something we try and Prevent. • Merchandise in Customers Hand • ...

Debtor's Egg Hunt 2025-04-08

Across

Credit reason for returned hardware (three words)
What email address does the Suspension notice come from?
Collections manager assigned to paid up accounts? (two words)
VOX bills in _____.
What products were recently migrated to Braintree?
What is sent to a customer when VOX increases their subscription? (two words)
What is it called when a tech does not go onsite for a new fibre service? (two words)

Down

What email address should a customer use for a debit order query?
What is the legal document linked to a debit order?
Who is our primary provider for verification of banking details?
What do we do when a customer overpays their account by R10 000?
How do I search for a payment on SOLID? (two words)
What do we do with an account when their debit order rejects?
How do I allocate a payment from the UNK01 to an account?
What does IC stand for? (two words)
Name the missing core value - ____, choice and service excellence.
Credit reason for a Fibre to the home resign (two words)
How do I allocate a payment in the 510?
An account that has not been paid?

19 Clues: VOX bills in _____. • An account that has not been paid? • What does IC stand for? (two words) • How do I allocate a payment in the 510? • Credit reason for returned hardware (three words) • What products were recently migrated to Braintree? • What is the legal document linked to a debit order? • How do I search for a payment on SOLID? (two words) • ...

FOOD AND BEVERAGE CROSSWORD PUZZLE 2023-11-26

FOOD AND BEVERAGE CROSSWORD PUZZLE crossword puzzle

Across

The french name for buffet style.
Service, The support you offer to customers after they buy/use your products.
This type of customer service is when you exceed the customers expectation.
Food, A service style that is quick with minimal table service.
A place where customers pay to sit and eat meals while servers and hosts take care of them.

Down

The biggest fast food chain in the world.
A coffee shop that gains profit by creating life long customers.
en Place, The french saying for everything is in place.
A service style where customers serve themselves.
The french name for a wine steward.

10 Clues: The french name for buffet style. • The french name for a wine steward. • The biggest fast food chain in the world. • A service style where customers serve themselves. • en Place, The french saying for everything is in place. • Food, A service style that is quick with minimal table service. • A coffee shop that gains profit by creating life long customers. • ...

CX-TUESDAY CROSSWORD PUZZLE 2023-05-15

CX-TUESDAY CROSSWORD PUZZLE crossword puzzle

Across

Provides additional support apart from our core banking system for staff interacting with customers
I always pay...... to what the customer is requesting
A smart well dressed appearance promotes.... and poise
A smart well dressed appearance keeps one more....
When customers complain they expect us to offer an appropriate
I make it easy and .......for you to interact with me.
A smart well dressed appearance attracts the right....
We are............by being honest, transparent and inclusive.
At NCBA we.......customer interactions over internal meetings.
You should have your...on all your communication.
How you present yourself to customers determines their perception of the bank, hence your.....matters
I offer to assist with speed, respect and ........
We are ..........because we value teamwork, integrity and accountability.

Down

I get it right, first time, every time by presenting a.....image in and out of work.
We always....the customer for calling.
I can be.....to get it done right the first time
This is a term we use when we are not apologizing to the customer but softening our tone to calm them down.
Expression of dissatisfaction by a customer regarding the Bank’s products and services¬
Happens when a case exceed the set SLA.
CRM consists of four modules namely Customer 360, Service, Sales and
Never..........your customers or complete their sentences.
We take time to .........customer requests.
Your signature should capture your name, job title and.....
When our customers have a complaint, they expect us to show genuine concern and
Always approach every customer in a profession and.....manner.
I back you by saying......first

26 Clues: I back you by saying......first • We always....the customer for calling. • Happens when a case exceed the set SLA. • We take time to .........customer requests. • I can be.....to get it done right the first time • You should have your...on all your communication. • A smart well dressed appearance keeps one more.... • I offer to assist with speed, respect and ........ • ...

Experience Thinking - Creating Connected Experience 2024-11-21

Experience Thinking - Creating Connected Experience crossword puzzle

Across

Experiences Deliberately designed interactions that aim to meet specific customer needs and expectations.
Experience This term refers to the promise a company makes to its customers, shaping their perceptions.
Design The process of planning and organizing a company's resources to improve service delivery.
This involves the emotional connection and interaction between the customer and the brand.

Down

Experience The ongoing relationship a customer has with a brand or product over time.
Experience How customers perceive and interact with a product throughout its lifecycle.
Journey The complete path a customer takes from recognizing a need to post-purchase interactions.
Thinking A holistic framework that focuses on the entire lifecycle of customer interactions.
Strategy A plan for creating, delivering, and managing content that resonates with the audience.
Approach A method that considers all aspects of a product's experience rather than focusing on individual elements.

10 Clues: Experience The ongoing relationship a customer has with a brand or product over time. • Experience How customers perceive and interact with a product throughout its lifecycle. • This involves the emotional connection and interaction between the customer and the brand. • ...

Mission Possible 2025-09-10

Across

Quick escape plan
Confidence in reliability
Not impossible
The one we serve
Field operatives in a mission
Spy craft
Formal solution or commitment to solve a customer’s issue
Working together
Dedication to helping others
Appreciating hard work

Down

Special assignment
Pieces of information to solve a puzzle
Symbol of victory or achievement
Show gratitude
Regard highly
Assistance provided
AMBASSADOR Representative who promotes and embodies a company’s values
Moral principle
Secret phrase or key
Quality goal of service
A place to gather information

21 Clues: Spy craft • Regard highly • Show gratitude • Not impossible • Moral principle • The one we serve • Working together • Quick escape plan • Special assignment • Assistance provided • Secret phrase or key • Appreciating hard work • Quality goal of service • Confidence in reliability • Dedication to helping others • Field operatives in a mission • A place to gather information • ...

Chapter 1.1 Intro to Business Crossword 2024-08-08

Chapter 1.1 Intro to Business Crossword crossword puzzle

Across

somethin desired
money earned in exchange for work
has value
sales - expenses
a physical item
must have to survive
an action or task

Down

a place to buy and sell
to make money
buys products
of living - level of comfort
a good or service
uses products

13 Clues: has value • to make money • buys products • uses products • a physical item • somethin desired • sales - expenses • a good or service • an action or task • must have to survive • a place to buy and sell • of living - level of comfort • money earned in exchange for work

Billing-PACS 2018-06-01

Across

PACS normally notes accounts in ______.
Before we can schedule a tech, the account must be _____.
In history, SafeTouch has had three rate _____.
What does the customer sign to enroll for auto draft?
Due We should advise the customer of any ______ amounts before we finish the call.
The $4.00 fee when a customer is removed from PACS.
What tab takes you to the bill payer account from the service account?

Down

A returned payment will be marked as ______ in Allocate.
I can find the Receipt ID in this tab.
7C and 8C accounts are charged for monthly monitoring and ______ monitoring.
A customer needs to call ______ when the account is at least 6 months past due.
We can send the ______ statement to the customer to show all past due invoices (with Support approval).
The credit card billing ______ should be repeated twice.
I can find the customer’s credit card information in this tab.
I go to this tab to verify when we started billing the customer.
What tab allows me to see a copy of the invoice?
SafeTouch does not ______ late fees unless it is a SafeTouch error.
We bill and ______ in advance.

18 Clues: We bill and ______ in advance. • I can find the Receipt ID in this tab. • PACS normally notes accounts in ______. • In history, SafeTouch has had three rate _____. • What tab allows me to see a copy of the invoice? • The $4.00 fee when a customer is removed from PACS. • What does the customer sign to enroll for auto draft? • ...

Chapter 1 & 2 Crossword Puzzle 2022-08-23

Chapter 1 & 2 Crossword Puzzle crossword puzzle

Across

Questions that can NOT be answered with a yes or no
Also known as a company's personality
Which process helps you as a customer make a decision when purchasing a product or service?
To provide customers with the merchandise and services they want - when, where, and how they want to purchase them.
people believe that they can develop
These shoppers buy only inexpensive items
Services are ______________
Buys large quantities of these products directly from the manufacturer and then sells smaller amounts to retailers.

Down

Views shopping as a fun occasion
question that can only be answered with a yes or no
These are determined only by the customer
Merchandise
Often greeting a customer with a smile is an example of good ___________________
Most retailers have this type of ownership
People believe that they stay at the level that they were gifted with.
Produces finished products, like toys, and frozen hamburger patties.
The process of selling products and/or services to earn a profit.
People who pay for a product or service from a retailer
These shoppers only buy something once a trend is identified

19 Clues: Merchandise • Services are ______________ • Views shopping as a fun occasion • people believe that they can develop • Also known as a company's personality • These are determined only by the customer • These shoppers buy only inexpensive items • Most retailers have this type of ownership • Questions that can NOT be answered with a yes or no • ...

SM2 2017-09-21

Across

% of business in a category given by customer to a firm
Core service supported by other types of services
Database marketing

Down

Extent to which customers are willing to accept variations in service levels
_____ calls are made to customers immediately after a transaction to get feedback
Probing unsatisfactory or satisfactory incidents of customers
_________ costs that inhibit a customer from shifting to a competitor
Understanding unique, offbeat customer requirements and customizing service

8 Clues: Database marketing • Core service supported by other types of services • % of business in a category given by customer to a firm • Probing unsatisfactory or satisfactory incidents of customers • _________ costs that inhibit a customer from shifting to a competitor • Understanding unique, offbeat customer requirements and customizing service • ...

Billing-PACS 2018-06-01

Across

I go to this tab to verify when we started billing the customer.
What does the customer sign to enroll for auto draft?
The $4.00 fee when a customer is removed from PACS.
SafeTouch does not ______ late fees unless it is a SafeTouch error.
In history, SafeTouch has had three rate _____.
We bill and ______ in advance.
Before we can schedule a tech, the account must be _____.
A customer needs to call ______ when the account is at least 6 months past due.
The credit card billing ______ should be repeated twice.
Due We should advise the customer of any ______ amounts before we finish the call.

Down

7C and 8C accounts are charged for monthly monitoring and ______ monitoring.
What tab takes you to the bill payer account from the service account?
I can find the customer’s credit card information in this tab.
A returned payment will be marked as ______ in Allocate.
We can send the ______ statement to the customer to show all past due invoices (with Support approval).
I can find the Receipt ID in this tab.
What tab allows me to see a copy of the invoice?
PACS normally notes accounts in ______.

Billing-PACS 2018-06-01

Across

We bill and ______ in advance.
SafeTouch does not ______ late fees unless it is a SafeTouch error.
We can send the ______ statement to the customer to show all past due invoices (with Support approval).
I can find the customer’s credit card information in this tab.
Before we can schedule a tech, the account must be _____.
The credit card billing ______ should be repeated twice.
Due We should advise the customer of any ______ amounts before we finish the call.
PACS normally notes accounts in ______.
What tab allows me to see a copy of the invoice?

Down

The $4.00 fee when a customer is removed from PACS.
In history, SafeTouch has had three rate _____.
A returned payment will be marked as ______ in Allocate.
I can find the Receipt ID in this tab.
What does the customer sign to enroll for auto draft?
What tab takes you to the bill payer account from the service account?
I go to this tab to verify when we started billing the customer.
7C and 8C accounts are charged for monthly monitoring and ______ monitoring.
A customer needs to call ______ when the account is at least 6 months past due.

Billing-PACS 2018-06-05

Across

A returned payment will be marked as ______ in Allocate.
We bill and ______ in advance.
I go to this tab to verify when we started billing the customer.
I can find the customer’s credit card information in this tab.
The $4.00 fee when a customer is removed from PACS.
A customer needs to call ______ when the account is at least 6 months past due.
In history, SafeTouch has had three rate _____.
We should advise the customer of any ______ amounts before we finish the call.
Code The credit card billing ______ should be repeated twice.

Down

PACS normally notes accounts in ______.
Before we can schedule a tech, the account must be _____.
What tab takes you to the bill payer account from the service account?
We can send the ______ statement to the customer to show all past due invoices (with Support approval).
What does the customer sign to enroll for auto draft?
I can find the Receipt ID in this tab.
What tab allows me to see a copy of the invoice?
7C and 8C accounts are charged for monthly monitoring and ______ monitoring.
SafeTouch does not ______ late fees unless it is a SafeTouch error.

Intro to Telecommunications Module 10 2023-06-09

Intro to Telecommunications Module 10 crossword puzzle

Across

When a conductor is working from one end to the other.
With the EARR model, come to an agreement, even if its only that there is a problem.
With the EARR model, making their problem your problem and sharing their concern.
When there is a change in pair order.
A temporary solution to satisfy a customer’s needs.
With the EARR model, keeping the concerns of the customer in mind, come to a resolution to their satisfaction.
When dealing with Customer Service, ________ ________ is the technician’s job to teach the customer to use the products you’ve installed.
A way for specialists to quickly troubleshoot and locate a malfunction in a system.
The C-Tech ________ ________ offers a lot of supporting materials located at ctechprograms.com

Down

When dealing with Customer Service, ________ ________ is being honest with the customer and not promising things that can’t be provided.
When all Tips and Rings are in proper order.
With the EARR model, listening to their story and crafting your answer accordingly.
Careers in the ________ field deal with people, customers, and equipment.
When a conductor is connected to the correct terminal.
Some key items to look for when ________ are: Inspection - Look at the system? Power - Are devices connected and powered on? Hardware - Are devices operating, are they connected properly? Software - Are devices networked?
When the Tip and Ring have been swapped.
It is the job of the ________ to give an honest estimate of what the job will cost and how long it will take.

17 Clues: When there is a change in pair order. • When the Tip and Ring have been swapped. • When all Tips and Rings are in proper order. • A temporary solution to satisfy a customer’s needs. • When a conductor is working from one end to the other. • When a conductor is connected to the correct terminal. • ...

Billing-PACS 2018-06-05

Across

What tab allows me to see a copy of the invoice?
7C and 8C accounts are charged for monthly monitoring and ______ monitoring.
Before we can schedule a tech, the account must be _____.
SafeTouch does not ______ late fees unless it is a SafeTouch error.
PACS normally notes accounts in ______.
The $4.00 fee when a customer is removed from PACS.
We should advise the customer of any ______ amounts before we finish the call.
I go to this tab to verify when we started billing the customer.
What does the customer sign to enroll for auto draft?
I can find the Receipt ID in this tab.

Down

A returned payment will be marked as ______ in Allocate.
I can find the customer’s credit card information in this tab.
We can send the ______ statement to the customer to show all past due invoices (with Support approval).
The credit card billing ______ should be repeated twice.
We bill and ______ in advance.
A customer needs to call ______ when the account is at least 6 months past due.
In history, SafeTouch has had three rate _____.
What tab takes you to the bill payer account from the service account?

Billing-PACS 2018-06-05

Across

SafeTouch does not ______ late fees unless it is a SafeTouch error.
A returned payment will be marked as ______ in Allocate.
What tab allows me to see a copy of the invoice?
PACS normally notes accounts in ______.
I can find the Receipt ID in this tab.
The $4.00 fee when a customer is removed from PACS.
What tab takes you to the bill payer account from the service account?
Before we can schedule a tech, the account must be _____.
What does the customer sign to enroll for auto draft?

Down

We should advise the customer of any ______ amounts before we finish the call.
The credit card billing ______ should be repeated twice.
I go to this tab to verify when we started billing the customer.
We can send the ______ statement to the customer to show all past due invoices (with Support approval).
In history, SafeTouch has had three rate _____.
We bill and ______ in advance.
A customer needs to call ______ when the account is at least 6 months past due.
7C and 8C accounts are charged for monthly monitoring and ______ monitoring.
I can find the customer’s credit card information in this tab.

Billing-PACS 2018-06-01

Across

What does the customer sign to enroll for auto draft?
PACS normally notes accounts in ______.
What tab allows me to see a copy of the invoice?
SafeTouch does not ______ late fees unless it is a SafeTouch error.
The $4.00 fee when a customer is removed from PACS.
A returned payment will be marked as ______ in Allocate.
Due We should advise the customer of any ______ amounts before we finish the call.
Before we can schedule a tech, the account must be _____.
We bill and ______ in advance.

Down

A customer needs to call ______ when the account is at least 6 months past due.
What tab takes you to the bill payer account from the service account?
We can send the ______ statement to the customer to show all past due invoices (with Support approval).
In history, SafeTouch has had three rate _____.
I go to this tab to verify when we started billing the customer.
The credit card billing ______ should be repeated twice.
7C and 8C accounts are charged for monthly monitoring and ______ monitoring.
I can find the Receipt ID in this tab.
I can find the customer’s credit card information in this tab.

let's practice about we learned today 2025-01-13

let's practice about we learned today crossword puzzle

Across

Acronym that defines agreements between supplier and customer on minimum service levels, such as response times and availability.
Acronym that measures the timeliness and completeness of order deliveries; combines "on time" and "in full quantity."
The ability to track the origin and location of a product throughout the supply chain.
Continuous process in logistics aimed at optimizing costs, time, and service quality.
level Key indicator in logistics that reflects the degree to which customer expectations are met, such as availability and delivery time.
Ability to adapt to changes in demand, routes, or customer requirements within logistical operations.

Down

The global language used in international logistics to coordinate operations, contracts, and communications.
Essential process for coordinating and optimizing information flows between supply chain actors.
The process of improving routes, costs, and resources in the supply chain.
The inventory available in warehouses or distribution centers.
A long-term plan designed to achieve supply chain objectives, such as cost reduction or service improvement.
The ability to perform logistical operations with minimal resources, time, and costs while maximizing results.
Strategic ally that manages operations in Europe and the UK
Collaboration between different actors or areas of the supply chain to achieve a result greater than individual efforts.
Key performance indicator used to measure and evaluate the efficiency and effectiveness of logistical processes.

15 Clues: Strategic ally that manages operations in Europe and the UK • The inventory available in warehouses or distribution centers. • The process of improving routes, costs, and resources in the supply chain. • Continuous process in logistics aimed at optimizing costs, time, and service quality. • ...

Day 14 Community Sprint Crossword Puzzle 2017-05-01

Day 14 Community Sprint Crossword Puzzle crossword puzzle

Across

To replenish a prepaid mobile account without extending the validity period.
A type of mobile phone account that requires a customer to purchase call credit before services can be used.
An application that enables you to perform prepaid mobile functions and access customer information collected from our prepaid mobile billing platform.
A tool that gives you access to a summary of your customer’s mobile data usage, with a view of how and when they used their data allowance.
The manner or amount of data service being used.
Refers to a recharge number sold to a customer to recharge their SIM card with money and to extend the card's availability period.
The act of including something as part of a larger amount or group of services like in a mobile plan.

Down

An alert sent to customers either by Short Message Service (SMS) or Email.
Wireless access to the internet with the use of a mobile device.
Refers to a tool which performs network queries for Siebel and Legacy services.
To make something active.
A credit for call, text, and data used by a prepaid mobile service.
A new prepaid online billing system that applies charges for the minutes and data used by customers.
A notification sent to customers for their usages to warn of excess usages, typically with the intention of having it avoided.
Self Service Option (acronym).

15 Clues: To make something active. • Self Service Option (acronym). • The manner or amount of data service being used. • Wireless access to the internet with the use of a mobile device. • A credit for call, text, and data used by a prepaid mobile service. • An alert sent to customers either by Short Message Service (SMS) or Email. • ...

Front of House Fundamentals 2022-05-02

Front of House Fundamentals crossword puzzle

Across

Part of managing real time demand is adjusting Front-of-House staff _________ to meet demand
End of day practices include checking the ______ wait room, to ensure all customer interactions have been completed
Hierarchy _______ offers
______ biometrics is part of our digital offer
predict customers' future demand for a product or service
activity to promote staff health
_______ the needs of Front-of-House and Back-of-House
There are 4 specific _____ in the Front-of-House operating model
________ response - managing different queues and Front-of-House roles

Down

Review customer ______ insights from the day before, to inform discussion
customers are encouraged to book an _______ before visiting a service centre.
Front-of or Back-of
If enquiry is complex or customers require an interpreter, specialist ___________ are actioned by staff
Use an individual ___________ rhythm for start and end of day procedures
rostering programme

15 Clues: Front-of or Back-of • rostering programme • Hierarchy _______ offers • activity to promote staff health • ______ biometrics is part of our digital offer • _______ the needs of Front-of-House and Back-of-House • predict customers' future demand for a product or service • There are 4 specific _____ in the Front-of-House operating model • ...

Training Review 2017-06-14

Across

Three Step Sales Acronym
Device Protection
Type of customer experience needed
Checking Service Area
Nexgen Fraud Prevention System
What you need to become
Next Best Action

Down

Spending Limit
Customer willing to Recommend Sprint
Detractor VERY upset
First step in sales process
Credit Based Payment Options
Expert US Based Tech Support App

13 Clues: Spending Limit • Next Best Action • Device Protection • Detractor VERY upset • Checking Service Area • What you need to become • Three Step Sales Acronym • First step in sales process • Credit Based Payment Options • Nexgen Fraud Prevention System • Expert US Based Tech Support App • Type of customer experience needed • Customer willing to Recommend Sprint

Branding Crossword 2024-01-31

Across

name or symbol for a product
specialized segment of a market
what a company sells
customer perception of brand
everyone has one(including companies)
a products unique feature
person who buys a product/service

Down

connections between people or companies
how you view something
everyone
getting more information
digital media ____
nike swish, for example

13 Clues: everyone • digital media ____ • what a company sells • how you view something • nike swish, for example • getting more information • a products unique feature • name or symbol for a product • customer perception of brand • specialized segment of a market • person who buys a product/service • everyone has one(including companies) • connections between people or companies

Unit 3 Handle Customer Need & Expectation 2021-11-30

Unit 3 Handle Customer Need & Expectation crossword puzzle

Across

handshake to create a positive impression
established in male-dominated societies
protects individuals' personal data
level 2 of customer expectation
mindset in viewing customers as most important
number of levels in Maslow's Hierarchy
ability to meet customer's needs and resolve customer's problems
sign of restlessness or discomfort

Down

the most basic level in Maslow's Hierarchy
using hands to describe things
ability to provide good service consistently
questioning technique to get customer talking
"Tell me in detail what happened."
tone used to interact with angry/upset customers

14 Clues: using hands to describe things • level 2 of customer expectation • "Tell me in detail what happened." • sign of restlessness or discomfort • protects individuals' personal data • number of levels in Maslow's Hierarchy • established in male-dominated societies • handshake to create a positive impression • the most basic level in Maslow's Hierarchy • ...

Billing-PACS 2018-06-01

Across

PACS normally notes accounts in ______.
We bill and ______ in advance.
I can find the Receipt ID in this tab.
I go to this tab to verify when we started billing the customer.
In history, SafeTouch has had three rate _____.
A returned payment will be marked as ______ in Allocate.
The $4.00 fee when a customer is removed from PACS.
What tab takes you to the bill payer account from the service account?

Down

Due We should advise the customer of any ______ amounts before we finish the call.
The credit card billing ______ should be repeated twice.
Before we can schedule a tech, the account must be _____.
What tab allows me to see a copy of the invoice?
What does the customer sign to enroll for auto draft?
We can send the ______ statement to the customer to show all past due invoices (with Support approval).
SafeTouch does not ______ late fees unless it is a SafeTouch error.
I can find the customer’s credit card information in this tab.
7C and 8C accounts are charged for monthly monitoring and ______ monitoring.
A customer needs to call ______ when the account is at least 6 months past due.

Billing-PACS 2018-06-05

Across

7C and 8C accounts are charged for monthly monitoring and ______ monitoring.
Before we can schedule a tech, the account must be _____.
I can find the Receipt ID in this tab.
The $4.00 fee when a customer is removed from PACS.
What tab allows me to see a copy of the invoice?
I can find the customer’s credit card information in this tab.
What tab takes you to the bill payer account from the service account?

Down

Code The credit card billing ______ should be repeated twice.
A returned payment will be marked as ______ in Allocate.
SafeTouch does not ______ late fees unless it is a SafeTouch error.
In history, SafeTouch has had three rate _____.
We should advise the customer of any ______ amounts before we finish the call.
I go to this tab to verify when we started billing the customer.
We can send the ______ statement to the customer to show all past due invoices (with Support approval).
We bill and ______ in advance.
A customer needs to call ______ when the account is at least 6 months past due.
PACS normally notes accounts in ______.
What does the customer sign to enroll for auto draft?

MARKETING 2023-03-15

Across

A marketing tactic used to raise awareness and interest in a product or service.
The specific group of people that a marketing campaign or message is aimed at.
The act of turning a prospect or lead into a paying customer.
media, Digital platforms used for sharing content and connecting with others, such as Facebook, Twitter, and Instagram.
An abbreviation for search engine optimization, the practice of optimizing a website to rank higher in search engine results.
The series of steps that a customer goes through in the process of making a purchase, from initial awareness to final conversion.
The act of promoting a product or service through paid media channels, such as TV, radio, or online ads.
A group of potential customers who share similar needs or characteristics.
The group of people who a marketing message or campaign is intended for.
A person who purchases or uses a product or service.

Down

The plan or approach taken to achieve a specific marketing goal or objective.
The process of creating a unique name and image for a product or service in the consumer's mind.
The level of interaction and interest that consumers show in a marketing campaign or message.
The information or material that is created and shared in a marketing campaign, such as blog posts, videos, or social media updates.
Referring to marketing channels and tactics that are primarily online or digital in nature.
A digital communication method used to send messages to individuals or groups of people.

16 Clues: A person who purchases or uses a product or service. • The act of turning a prospect or lead into a paying customer. • The group of people who a marketing message or campaign is intended for. • A group of potential customers who share similar needs or characteristics. • The plan or approach taken to achieve a specific marketing goal or objective. • ...

Marketing Q3 Midterm 2022-02-28

Across

responds to an objection by showing a customer that the product works
"We have other colors of that available. Would you like to see them?"
responds to an objection by offsetting the objection with a product feature
what you can identify by observing, listening to, and questioning a customer
when one business has total control over access to a certain product, service, or resource
responds to an objection by recommending an alternative product
not funded by the government
a company that only operates in the country they are from
operates with the purpose of generating a profit
intellectual property protection for brand names and brand related images
a system where individuals are encouraged to start their own business with limited government involvement
any direct contact between a salesperson and a customer
funded by the government and provides services to the community
the physical attributes of a product
selling to everyday people in a store for personal use
function of business that supports buying and selling functions
buying motive based on feelings
use this closing method when the customer has an objection that can be solved with services provided by your company
"Welcome to the store"
offering related products with the main product you are selling
the values and moral principles that guide decision making
shows items purchased, cost, and sales tax
responds to an objection by turning the customer's concern around into a selling point
competing by trying to have better products, customer service, etc. than your competitors
type of decision making made when buying a high priced item that you have bought a few times
competing by trying to have lower prices than your competitors

Down

responds to an objection by asking the customer a question
operates on donations with the purpose of helping a cause
function of business that involves making or acquiring product
a company that operates in a variety of countries
"How can I help you?"
corporate practices that help support people and communities beyond the business
use this closing method when the product is about to be sold out or go up in price
function of business that involves managing the company's money
type of decision making made when buying a high priced item that you have rarely or never bought
"That's too expensive"
"I'll buy it later when there's a sale."
only type of intellectual property protection that does not need to be filed with the government
the satisfaction gained by a consumer when using a product
selling products between businesses for professional use
use this closing method when the customer shows strong buying signals
"I don't like the way this looks on me"
"I don't want to buy from your company."
responds to an objection by showing the customer they are wrong with facts
intellectual property protection for inventions
function of business that involves planning, organizing, and controlling resources
a prospect, or potential customer
use this closing method when the customer has narrowed down their choices to two products
percentage fee placed on the sale of goods and services
buying motive based in logic and facts
intellectual property protection for creative work
type of decision making made when buying a low priced item that you buy frequently

52 Clues: "How can I help you?" • "That's too expensive" • "Welcome to the store" • not funded by the government • buying motive based on feelings • a prospect, or potential customer • the physical attributes of a product • buying motive based in logic and facts • "I don't like the way this looks on me" • "I'll buy it later when there's a sale." • "I don't want to buy from your company." • ...

Unit 1 Crossword #2 2023-09-28

Across

Overview of how a product/service goes from the manufacturer to the customer
Adding money to the overall economy
One of the 4 P’s. Communication to persuade and inform customers (Advertising, personal selling, direct mkting, sales promo)
Person who USES the product or service.
Identifies customers lifestyle & personalities
One of the 4 P’s. What a company decides to charge for their product or service.
Items/elements that add value to a product/service and can persuade customers when making purchase decisions.
Identifies physical & social characteristics (age, gender, family type, etc.)
Sells goods to the final user
When you set prices based on what customers will pay
Middlemen involved in transporting products from manufacturers to customers
When you set prices based on the actual production cost

Down

Price on the price tag
Identifies purchase behavior
When you set prices based on what others charge
wealth and resources in a community, relating to the production and consumption of goods and services
Grouping customers into smaller groups and designing products for them
Graphic used to put all 4 pieces of market segmentation together
Company paid to produce a product to be sold by another company.
One of the 4 P’s. The actual item that is being sold.
Buy large amount of items, store them, and then sell at a later date
One of the 4 P’s. Where and how a product or service gets to the end user
Purpose is to set you apart from competitors and persuade them to choose your produt (name, logo, design, personality, etc.)
Person who PURCHASES the product or service

24 Clues: Price on the price tag • Identifies purchase behavior • Sells goods to the final user • Adding money to the overall economy • Person who USES the product or service. • Person who PURCHASES the product or service • Identifies customers lifestyle & personalities • When you set prices based on what others charge • When you set prices based on what customers will pay • ...

MARKETING 2023-03-04

Across

The process of creating a unique name and image for a product or service in the consumer's mind.
The information or material that is created and shared in a marketing campaign, such as blog posts, videos, or social media updates.
The specific group of people that a marketing campaign or message is aimed at.
The series of steps that a customer goes through in the process of making a purchase, from initial awareness to final conversion.
Media Digital platforms used for sharing content and connecting with others, such as Facebook, Twitter, and Instagram.
A group of potential customers who share similar needs or characteristics.
The act of promoting a product or service through paid media channels, such as TV, radio, or online ads.
A person who purchases or uses a product or service.

Down

A digital communication method used to send messages to individuals or groups of people.
A marketing tactic used to raise awareness and interest in a product or service.
Referring to marketing channels and tactics that are primarily online or digital in nature.
An abbreviation for search engine optimization, the practice of optimizing a website to rank higher in search engine results.
The level of interaction and interest that consumers show in a marketing campaign or message.
The group of people who a marketing message or campaign is intended for.
The plan or approach taken to achieve a specific marketing goal or objective.
The act of turning a prospect or lead into a paying customer.

Coordinate Clients and Services and Develop and Expand a Client Base 2014-03-10

Coordinate Clients and Services and Develop and Expand a Client Base crossword puzzle

Across

a monitoring tool
a customer service skills
collecting customer feedback

Down

segmentation of how a customer acts
charge of the salon staff
a reward strategy
customers commitment
a customer need

8 Clues: a customer need • a monitoring tool • a reward strategy • customers commitment • charge of the salon staff • a customer service skills • collecting customer feedback • segmentation of how a customer acts

Chapter 8 2015-03-24

Across

Services a produced and consumed at the same time and cannot be separated from their providers. This is Service …
Anything that can be offered to a market for attention, aquisition, use, or consumption that might satisfy a want or a need
Making the market offering different to create superior customer value.
Dividing a market into different segments based on variables such as social class, lifestyle, or personality characteristics
A name,term, sign, symbol, or design or a combination of these, that identifies the products or services of a seller.
Dividing a market into segments based on variables like consumer knowledge, attitudes, uses, or responses to a product
The full positioning of a brand - the full mix o benefits on which it is positioned
dividing the market into segments based on variables such as age, live-cycle stage, gender income, occupation, education, relgion, ethnicity, and generation.
The differential effect that knowing the brand name has on customer response to the product or its marketing
a set of buyers sharing common needs or characteristics that the company decides to serve.
A product bought by final consumers for personal consumption
Services cannot be seen, tasted felt, heard or smelled before they are bought. This is Service …
A type of consumer product that customers usually buy frequently, immediately, and with minimal comparison and buying effort
Evaluating each segment’s attractiveness and selecting one ore more segments to enter.
advantage An advantage over competitors gained by offering greater customer value, either by having lower process or providing more benefits that justify higher prices
Dividing a market into groups of buyers with distinct needs, characteristics, or behaviours that might require separate marketing stratgies or mixes.

Down

One attribute of a physical product or service described as Freedom from defects.
A product category bought by individuals and organization for further processing or for reselling.
The activities of designing and producing the container or wrapper for a product.
The set of all product lines and items that a particular seller offers for sale.
Atype of consumer product that the customer, in the process of selecting and purchasing, usually compares on such attributes as suitable, quality, prices, and style
The quality of services may vary greatly depending on who provides them and when, where, and how they are provided. This is Service …
The practice of using the established brand names of two different companies on the same product.
A type of consumer product with unique characteristics or brand identification for which a significant group of buyers is willing to make a special purchase effort
A brand created and owned by a reseller of a product or service.
Arranging for a market offering to occupy a clear, distinctive, and desirable place relative to competing products in the minds of target consumer.
A group of products that are closely related because they function in a similar manner, are sold to the same customer groups, are marketed through the same types of outlets, or fall within a given price range.
An activity, benefit, or satisfaction offered for sale that is essentially intangible and does not result in the ownership of anything
Services cannot be stored for later sale or use. This is Service …
A type of consumer product that the consumer either does not know about or knows about but des not normally consider buying

30 Clues: A product bought by final consumers for personal consumption • A brand created and owned by a reseller of a product or service. • Services cannot be stored for later sale or use. This is Service … • Making the market offering different to create superior customer value. • The set of all product lines and items that a particular seller offers for sale. • ...

Unit 2 Terms-Communication and Interpersonal Skills 2019-01-17

Unit 2 Terms-Communication and Interpersonal Skills crossword puzzle

Across

the reason or the goal, the thing you are trying to accomplish
opinions and other evaluations to help you improve
customer ________ is the relationship that your business creates between itself and your customers
brand ___________ is how people are familiar with a company just by seeing a logo or hearing a slogan
_________report is a speech to communicate information
when conflict is being handled by removing negative aspects
_________listener pays full attention to the speaker
sending of information between at least two people
money that is leftover expenses that have been paid for from a business or an investment
a thing you can touch which is sold to your customers
a customer, a person who is paying for your product or service
personal attributes that enable someone to interact effectively with other people
continues in spite of obstacles and does not give up
brand _________ repetitively purchased product or service from the same company over another company
_________report includes visuals to communicate information

Down

meeting a need with words or actions instead of a tangible product
can arise whenever people disagree
customer _____ is when there is 100% happiness
when conflict is terminated/finished
a situation, condition, chance or prospect for advancement, success or to attain a goal
a type of product manufactured by a particular company under a particular name
a pitch that is easily understood and can be delivered quickly-no more than 1 minute
prepare in advance for something, rather than waiting for it to happen
when a current customer recommends you to their friends and family
making connections with people and using those connections to sell or promote your product
to promote a product or idea to possible investors
quality of being stubborn or persevering

27 Clues: can arise whenever people disagree • when conflict is terminated/finished • quality of being stubborn or persevering • customer _____ is when there is 100% happiness • opinions and other evaluations to help you improve • sending of information between at least two people • to promote a product or idea to possible investors • ...

FEP Crossword 2016-02-25

Across

Review A worker will add this to the employment plan if the customer is not participating at the negotiated level
Hours that represent two full weeks of ongoing employment hours and worker creates ongoing participation hours
If eligible or no longer eligible, this service must be added or removed within 10 calendar days of verifying participation
Assessment If the customer does not begin participation or show reasonable cause, close the “Activity Review” service as d open this service
This screen must be completed after training service is added to the employment plan
When we have permission to discuss information w/an outside entity regarding our customer we complete this form or add them to the employment plan
Screen that must be completed before or on the same day as the first issuance of Y funds for the month

Down

Must be used to support to support a customer for work and training related expenses to alleviate circumstances impeding the customer’s ability to begin or continue employment, job search, training or education
When hours entered do not match the verification/documentation that the ec has imaged/attached
Time Up to one hour of this unsupervised time may count for each hour of classroom time.
Plan Must be signed within 10 days of negotiating or updating. With the exception of adding AR to it.
and Excused These hours can only be applied towards UNPAID activities that the customer was scheduled to participate on the day for
Time which cannot be used for getting to the first job activity and returning home. It can only be used for travel between job search activities.

13 Clues: This screen must be completed after training service is added to the employment plan • Time Up to one hour of this unsupervised time may count for each hour of classroom time. • When hours entered do not match the verification/documentation that the ec has imaged/attached • ...

Customer Service and working procedures 2021-03-01

Customer Service and working procedures crossword puzzle

Across

Consistently maintain standards for appearance and behaviour is an example of ___ standard.
The main aim of customer service is to make customers feel___.
A good example of the need for appropriate personal skills is the role of a ___.
When a guest staying at a hotel experiences moments of truth
At this stage the hotel creates a reservation record for the guest.

Down

The actual service encounter between customer and an employee
Team work helps to improve ___
The ability to perform the promised service accurately
Looking after your customers
Receptionists wear name badges and make eye contact is an example of ___ standard.
A luxury 5-star hotel will offer a personal ___ service for demanding guests.

11 Clues: Looking after your customers • Team work helps to improve ___ • The ability to perform the promised service accurately • When a guest staying at a hotel experiences moments of truth • The actual service encounter between customer and an employee • The main aim of customer service is to make customers feel___. • ...

Ch. 13 Marketing 1 2021-02-17

Across

advantages or personal satisfaction a customer will get from a good or service
reasons a customer buys a product
basic, physical, or extended attributes of the product
process of locating potential customers as possible without checking leads beforehand
the salesperson welcomes the customer to the store
potential customer
feelings experienced by a customer through association with a product

Down

tangible attributes that help explain how a product is constructed
coordination of sales and promotional plans with buying and pricing
conscious, logical reasons for a purchase
names of other people who might buy the product
created by noting the function of a product feature and explaining how it benefits a customer

12 Clues: potential customer • reasons a customer buys a product • conscious, logical reasons for a purchase • names of other people who might buy the product • the salesperson welcomes the customer to the store • basic, physical, or extended attributes of the product • tangible attributes that help explain how a product is constructed • ...

FEP Crossword 2016-02-25

Across

Plan Must be signed within 10 days of negotiating or updating. With the exception of adding AR to it.
Must be used to support to support a customer for work and training related expenses to alleviate circumstances impeding the customer’s ability to begin or continue employment, job search, training or education
When we have permission to discuss information w/an outside entity regarding our customer we complete this form or add them to the employment plan
These hours can only be applied towards UNPAID activities that the customer was scheduled to participate on the day for
Time which cannot be used for getting to the first job activity and returning home. It can only be used for travel between job search activities.
If eligible or no longer eligible, this service must be added or removed within 10 calendar days of verifying participation

Down

Time Up to one hour of this unsupervised time may count for each hour of classroom time.
If the customer does not begin participation or show reasonable cause, close the “Activity Review” service as d open this service
Screen that must be completed before or on the same day as the first issuance of Y funds for the month
When hours entered do not match the verification/documentation that the ec has imaged/attached
Hours that represent two full weeks of ongoing employment hours and worker creates ongoing participation hours
A worker will add this to the employment plan if the customer is not participating at the negotiated level
This screen must be completed after training service is added to the employment plan

13 Clues: This screen must be completed after training service is added to the employment plan • When hours entered do not match the verification/documentation that the ec has imaged/attached • Time Up to one hour of this unsupervised time may count for each hour of classroom time. • ...

Customer Service Excellence 2021-09-24

Customer Service Excellence crossword puzzle

Across

You wish the service and you get it
Service that makes the customer feel terrible
There are ___ levels of Service.
Service Excellence is
You were not expecting the kind of service

Down

Levels of service are not straight stairs. They are
When you give service to your customer as per your targets

7 Clues: Service Excellence is • There are ___ levels of Service. • You wish the service and you get it • You were not expecting the kind of service • Service that makes the customer feel terrible • Levels of service are not straight stairs. They are • When you give service to your customer as per your targets

Unit 2 Terms-Communication and Interpersonal Skills 2019-01-17

Across

_________report is a speech to communicate information
meeting a need with words or actions instead of a tangible product
when a current customer recommends you to their friends and family
a thing you can touch which is sold to your customers
brand _________ repetitively purchased product or service from the same company over another company
prepare in advance for something, rather than waiting for it to happen
_________report includes visuals to communicate information
customer _____ is when there is 100% happiness
when conflict is terminated/finished
a type of product manufactured by a particular company under a particular name
continues in spite of obstacles and does not give up
_________listener pays full attention to the speaker
sending of information between at least two people

Down

the reason or the goal, the thing you are trying to accomplish
can arise whenever people disagree
a customer, a person who is paying for your product or service
opinions and other evaluations to help you improve
brand ___________ is how people are familiar with a company just by seeing a logo or hearing a slogan
when conflict is being handled by removing negative aspects
personal attributes that enable someone to interact effectively with other people
to promote a product or idea to possible investors
a situation, condition, chance or prospect for advancement, success or to attain a goal
a pitch that is easily understood and can be delivered quickly-no more than 1 minute
making connections with people and using those connections to sell or promote your product
customer ________ is the relationship that your business creates between itself and your customers
quality of being stubborn or persevering
money that is leftover expenses that have been paid for from a business or an investment

27 Clues: can arise whenever people disagree • when conflict is terminated/finished • quality of being stubborn or persevering • customer _____ is when there is 100% happiness • opinions and other evaluations to help you improve • to promote a product or idea to possible investors • sending of information between at least two people • ...

Ch 2 Key Term 2023-09-12

Across

denotes a firm’s ability to achieve market and financial superiority over its competitors.
is the set of decisions across the value chain that supports the implementation of higher-level business strategies.
represent the strategic emphasis that a firm places on certain performance measures and operational capabilities within a value chain
are the strengths that are unique to an organization.
is an organizational strategy; broader than a competitive priority, it requires major changes in the organization’s culture.
focuses on nonprocess features and the capabilities of an organization, such as:
are basic customer expectations that are considered the minimum performance level required to stay in business.
is an important source of competitive advantage
is the making of whatever goods and services the customer wants, at any volume, at any time for anybody, and for a global organization, from any place in the world.

Down

Many firms gain a competitive advantage in their industry by establishing themselves as the low-cost leader through low prices.
is an organization that sources, markets, and produces its goods and services in several countries to minimize costs and maximize profit, customer satisfaction, and social welfare.
are aspects of a good or service that the customer believes but cannot personally evaluate even after purchase and consumption, such as expertise and knowledge of professionals.
choices are decisions made to determine the process structures that are best suited for producing goods or creating services.
such as color, price, freshness, style, fit, feel, hardness, and smell.
is the discovery and practical application or commercialization of a device, method, or idea that differs from existing norms.
are goods and service features and performance characteristics that differentiate one customer benefit package from another and help win the customers’ business.
plays a key role in achieving competitive advantage:
is a pattern or plan that integrates an organization’s major goals, policies, and action sequences into a cohesive whole.
such as friendliness, taste, wearability, safety, fun, and customer satisfaction.

19 Clues: is an important source of competitive advantage • plays a key role in achieving competitive advantage: • are the strengths that are unique to an organization. • such as color, price, freshness, style, fit, feel, hardness, and smell. • focuses on nonprocess features and the capabilities of an organization, such as: • ...

Service Excellence Crossword 2023-04-05

Service Excellence Crossword crossword puzzle

Across

Service recovery is important because it allows businesses to turn a negative experience into a positive one, thereby increasing customer loyalty. This phenomenon is known as the service _______
One of the key elements of service excellence is when service staff are dressed presentably
One of the ways to measure Service Excellence is by measuring average ______ time
Maya Angelou said that "People may not remember what we say, but people will remember how we make them ___
To break the anger cycle of customers, one of the things we need to practise is _______ listening
Service Design helps to _______ customers' need
Childhood ______ is one of the reasons why people will subconsciously use anger to express emotions
When service staff answers to customers' requests
Service excellence is about_____ expectations
The 5 dimensions of Service Excellence is called _______ model

Down

Service excellence is a ______ behaviour
When we focus on Service Excellence, we will get customer_____
Service Design is used to _______ ourselves from competitors
After Service Recovery, it is important to follow up and maintain a ________ relationship with customers
In Service Recovery, it is important to _______ our apology so that we can have a positive connection with customers
By focusing on Service Excellence, we can generate a positive _____ image for the organization
When we work on our service excellence standards, we are focused on achieving long term _____ value
Anger is a _______ emotion
In Service Excellence, we aim to provide a ________ service

19 Clues: Anger is a _______ emotion • Service excellence is a ______ behaviour • Service excellence is about_____ expectations • Service Design helps to _______ customers' need • When service staff answers to customers' requests • In Service Excellence, we aim to provide a ________ service • Service Design is used to _______ ourselves from competitors • ...

business 2024-08-13

Across

in full To pay the entire price of a product or service at once.
The person or company that sells something.
pitch A persuasive presentation to convince someone to buy your product or service.
in bulk To buy large quantities of the same product.
The money that a business gives back to a customer for returning a product or canceling a service.
A store or business that sells products directly to customers. Our retailer partners are selling our merchandise.
the sale To successfully convince someone to make a purchase.
Testing out a product or service before committing to a purchase.
by installments The practice of paying for a purchase in smaller, regular amounts over a period of time.
The person that buys our services.
A company that sells products in large quantities to retailers.
Providing a price estimate for a product or service.

Down

A potential customer who fits the compaby's target market and shows interest or is likely to show interest in the company's products or services.
A document that shows the details and cost of a product or service.
The person or company that buys something.
out When a product is sold out, the store has no more left. The tickets to the Beyoncé concert are already sold out.
Getting a great deal or discount on a purchase.
To buy something
To attempt to reach a fair agreement between the buyer and seller on terms and price.
plan An arrangement to pay for something in a structured and scheduled manner.
A company that provides another company with the products they will later sell to their customers.
of stock When a product is temporarily unavailable for purchase, it's out of stock.

22 Clues: To buy something • The person that buys our services. • The person or company that buys something. • The person or company that sells something. • Getting a great deal or discount on a purchase. • in bulk To buy large quantities of the same product. • Providing a price estimate for a product or service. • the sale To successfully convince someone to make a purchase. • ...

UNIT-III 2016-04-18

Across

Your most unhappy ........is your greatest source of learning-Bill Gates.
In USA hotels are rated from 1 to 5 ........
SQM is a measure of how ......... and services supplied by a company meets and surpasses consumer expectation.
Park ....... – New York has earned 5 diamond rating.
First word of CMMI.
Gap 1 is between consumer......... and management perception.
Service ....... is a special type of flowcharting for service operations
One dimension of service quality.
Gap 4 is between service ...... and external communication
CMMI uses .... levels to describe the maturity of the organization.

Down

..... diamond rating = budget oriented
.......is ability to be approachable.
Gap 2 is between ........ perception and service quality specification
Five diamond rating = Ultimate.........
Burj Al Arab in ...... is 7 star hotel.
Fifth level of CMMI.
The Gaps Model was proposed by .......,Valarie Zeithaml and LL Berry in 1985 in the Journal Of Marketing.
Service quality model.
The Sequential ....... Technique.
Gap 5 is between expected ........ and experienced ......
Method analysis is performed by using ...... process charts.

21 Clues: First word of CMMI. • Fifth level of CMMI. • Service quality model. • One dimension of service quality. • The Sequential ....... Technique. • .......is ability to be approachable. • ..... diamond rating = budget oriented • Five diamond rating = Ultimate......... • Burj Al Arab in ...... is 7 star hotel. • In USA hotels are rated from 1 to 5 ........ • ...

The foul Ps and beyond 2025-07-14

Across

products or services provided to the market
support tools or assistance that help close or maintain sales
the strategy used to set the cost to customers
mix the combination of factors used to influence consumers
experience the overall perception of a customer’s interaction with a company
having the necessary skills and knowledge for the role
motivated enthusiastic and driven to perform well
service support offered after a purchase to ensure satisfaction
something that cannot be physically touched (like services or experiences)
the range of goods or services made available
willing to assist and serve customers
activities to raise awareness and generate demand
evidence tangible cues that help customers judge a service

Down

the systems and workflows used to deliver service or products
paid communication to promote a product or service
all messages a company uses to interact with the market
informed knowledgeable about products, services, or policies
channels routes used to deliver products to end-users
the goods or services a company offers to meet customer needs
where and how a product is made available to customers
the behavior and mindset of employees toward customers
process the steps taken to guide customers from interest to purchase
operating with speed and minimal waste
contact with interacting directly with customers
Ps the traditional core elements of marketing: product, price, place, promotion
the staff and individuals representing the brand
locations where products are sold, online or offline

27 Clues: willing to assist and serve customers • operating with speed and minimal waste • products or services provided to the market • the range of goods or services made available • the strategy used to set the cost to customers • the staff and individuals representing the brand • activities to raise awareness and generate demand • ...

Marketing Terminology 2025-07-09

Across

Media, Platforms like instagram, Facebook used to promote a product
Intangible Goods
Place where buyers & sellers meet
Division of the market
Customer, Product is meant for
Channel of Distribution
Satisfaction of customers needs or wants
Design, Colour COmbination to identify a product
Value of a Product
Unique identity of the product

Down

Mix, 4P's
Publicity
Temporary reduction in price
A person who buys the product
Activities to increase sales

15 Clues: Mix, 4P's • Publicity • Intangible Goods • Value of a Product • Division of the market • Channel of Distribution • Temporary reduction in price • Activities to increase sales • A person who buys the product • Customer, Product is meant for • Unique identity of the product • Place where buyers & sellers meet • Satisfaction of customers needs or wants • ...

Designing Service Crossword 2024-10-09

Designing Service Crossword crossword puzzle

Across

a service cannot be isolated from its provider.
the physical resources that must be in place before a service can be offered.
an alternative to physical lines.
services cannot be touched or stored.
a person who purchases goods or services.
a key factor in selecting service location.

Down

a confusing circumstance that arises from an unclear job description that fails to clearly identify duties and boundaries
the organization's ability to effectively deliver its services.
the series of step taken to achieve a desired outcome.
data that is available from the customer or provider to enable efficient and customized service.

10 Clues: an alternative to physical lines. • services cannot be touched or stored. • a person who purchases goods or services. • a key factor in selecting service location. • a service cannot be isolated from its provider. • the series of step taken to achieve a desired outcome. • the organization's ability to effectively deliver its services. • ...

Tier 2 2025-01-18

Across

This person can be called if all options are exhausted
Must be provided by the customer before Tier 2 can be attempted
1700-2000 service appointment time
If the panel says this, the issue is not with the alarm system
Panel we are unable to troubleshoot
Always leave a service message for this Dealer
System that has battery located in the control panel
Only these panels have a status button
This is attached to the panel with black and red wires
SafeHome Online user name
Often present with misaligned sensors
Last resort

Down

This is caused by an issue with the phone lines
0900-1300 service appointment time
Used to disarm a system but will send a dispatchable signal from the panel
System that has battery located in the Keypad
1300-1700 service appointment time
Platform used to cross-reference account information for SafeHome customers
You should place this on an account prior to troubleshooting
You can do this is a customer is unable to arm the panel due to a fault in the system
Do not leave a message for this Dealer if the issue is resolved
These panels use "stay" and "away" to arm
Can be used to clear the panel if the issues has been fixed
Must be unplugged before attempting a power down

24 Clues: Last resort • SafeHome Online user name • 0900-1300 service appointment time • 1300-1700 service appointment time • 1700-2000 service appointment time • Panel we are unable to troubleshoot • Often present with misaligned sensors • Only these panels have a status button • These panels use "stay" and "away" to arm • System that has battery located in the Keypad • ...

Spectrum 2023-06-09

Across

This action performed by a Representative at the start of every call/chat request that is specific to an account.
Refers to how our systems tell the customer's device what Internet speeds they should receive.
This action is required for any account or billing service changes; or the sharing of certain account or billing details
Spectrum's Learning Management System (LMS) where you can find training such as compliance courses, recursive training, etc. (two words)
A summary of the customer interaction given at the end of the call
This 3rd party device is a streaming platform device that can be connected to a customer's television set (HDMI ports required) and used to receive Spectrum TV service via our Spectrum TV App (STVA).
A problem with a product or service that spectrum has been made aware of through previous reports and system monitoring (two words)
A diagnostic tool used to support Internet, Video, and Voice services by displaying equipment signal levels, equipment logs (T4 timeouts), provisioning, hotlist and account information.
This software protects users' systems from behind the scenes without any interruptions. Provided free for all internet service subscribers. (Two words)
Customers generally have this device in their home or business to pass data to and from their Local Area Network and the Internet
This Knowledge Management tool is your one-stop-shop to locate business rules, procedures, and general information.
provides temporary real-time technician location, route, and ETA (Estimated Time of Arrival) information to the customer.

Down

Remove all lines of business
The practice of sending out mass emails that are fraudulent in nature with the intention of obtaining confidential information
Credits issued when a circumstance is verified via a notes on the account, troubleshooting tools, a declared outage, etc.
The term used to describe how well agents stick to their planned work schedules.
A type of service interruption for issues within a specific line of business (LOB).
This cable connects individual subscribers to the cable system. It begins at a connection point on the cable tap/pedestal and ends at the subscriber's home.
A type of cable with a metal tip used to connect the modem to the spectrum infrastructure
Credits issued when a a circumstance is not verified but given to maintain a good customer experience or relationship.
Service interruptions impacting several customers in a specific service area
A portal tool that has various tabs to assist with account handling for all customers.
Once you have determined what type of Internet issue the customer is experiencing, you will navigate to this tool to begin troubleshooting.
Advanced WiFi's answer to wireless network dead zones within a house or building.
This is the database that contains all of the customer account information and provides the information to Agent OS
This device enables digital devices, such as personal computers, to communicate across different media, including telephone wires, cable lines, and radio waves
wireless networking protocol that allows devices to communicate without direct cable connections so that multiple wireless devices can connect to the Internet simultaneously
This brings together Spectrum Internet, Advanced WiFi, and Unlimited Spectrum Mobile to deliver the nation’s first converged connectivity experience (two words)
Allows users to troubleshoot error codes and known issues for the Spectrum TV App and other products.
A modem that contains a built-in router

30 Clues: Remove all lines of business • A modem that contains a built-in router • A summary of the customer interaction given at the end of the call • Service interruptions impacting several customers in a specific service area • The term used to describe how well agents stick to their planned work schedules. • ...

Selling Vocab 2022-12-06

Across

the salesperson simply welcomes the customer to the store.
Goods that are bought and sold
based on loyalty and encourage consumers to purchase from a particular business or to buy a particular brand.
an individual or organization that fits a seller's criteria to be a potential customer.
A way to enter a situationn
are reasons to purchase based on facts or logic.
is any practice that contributes to selling products to a retail consumer.

Down

it guarantees that if a product is found to be defective within the warranty period, it will be repaired or replaced at no cost to the purchaser.
are a feature of a product for sale that makes it attractive to customers.
In other words, a buying motive is the inner feelings, urge instinct, drive, desire, stimulus, thoughts, or emotion that makes a buyer buy a certain product or service to satisfy his needs.
Basic, physical, or extended attributes of the product or purchase. Basic feature. Its intended use
The term customer benefit is tied to the customer's needs, which are satisfied by a particular product or service.
is the process of helping prospective customers make connections between the features a product offers and the benefits.
the process of directly approaching employers, by visiting or phone calls, and marketing yourself to them.
are a marketing tactic that makes use of recommendations and word of mouth to grow a business's customer base through the networks of its existing customers.
The sales person asks the customer if he or she needs assistance.
the first step in the sales process, which consists of identifying potential customers, aka prospects.
discrete areas of new and upgraded functionality that deliver value to your customers.
Reason to purchase based on feelings

19 Clues: A way to enter a situationn • Goods that are bought and sold • Reason to purchase based on feelings • are reasons to purchase based on facts or logic. • the salesperson simply welcomes the customer to the store. • The sales person asks the customer if he or she needs assistance. • are a feature of a product for sale that makes it attractive to customers. • ...

NE Seva 2020-21 2020-04-22

Across

Enabler of Paid Service
______ tool (Important for BS 6 vehicles)
_______ service (2 tech bay/1 hr delivery)
Net ________ Score
related to customer calls (3 words)
Continuous improvement

Down

spares order to improve availability (2 words)
Service on ______
replaces manual job card (2 words)
Additional revenue
skill_____(key to technician's training and skill)
Spares ______ (HD Kaizen)

12 Clues: Service on ______ • Additional revenue • Net ________ Score • Continuous improvement • Enabler of Paid Service • Spares ______ (HD Kaizen) • replaces manual job card (2 words) • related to customer calls (3 words) • ______ tool (Important for BS 6 vehicles) • _______ service (2 tech bay/1 hr delivery) • spares order to improve availability (2 words) • ...

Case Study 3 2025-12-16

Across

Lower costs than rivals
Protecting innovation
Ultimate goal
Reason customer choose you
Doing things better

Down

Superior service advantage
Customer Understanding
Unique brand feature
Hard-to-copy advantage
Location-based advantage

10 Clues: Ultimate goal • Doing things better • Unique brand feature • Protecting innovation • Customer Understanding • Hard-to-copy advantage • Lower costs than rivals • Location-based advantage • Superior service advantage • Reason customer choose you

3.01 KeyTerms 2023-02-22

Across

(Distribution): Marketing element focusing on considerations in getting a selected product in the right place at the right time
The rivalry between two or more businesses to attract scarce customer dollars
budget: The amount of money a business plans to spend on promoting its goods and services during a certain period of time
A customer or a potential customer who has an unfulfilled desire and is financially able and willing to satisfy that desire
store: A retail store competing on the basis of low prices and offering limited customer service
decisions: Marketing element referring to selection of the various types of communications that marketers use to inform, persuade, or remind customers of their products
research: The systematic gathering, recording, and analyzing of data about a specific issue, situation, or concern
decisions: Marketing element referring to what goods, services, or ideas a business will offer its customers
price: The amount of money that the buyer is willing to pay and the seller is willing to accept for a good or service

Down

The message channel used by a seller to promote a good, service, or idea (e.g., radio, television, newspapers, magazines)
margin: A ratio of net profit (after taxes) divided by net sales that reflects the profit per dollar of sales
An organizational function and a set of processes for creating, communicating, and delivering value to customers and for managing customer relations in ways that benefit the organization and its stakeholders
A marketing function that involves determining and adjusting prices to maximize return and meet customers’ perceptions of value
objectives: Goals a company hopes to accomplish through its pricing strategies
mix: The combination of the four elements of marketing—product, place, promotion, and price
share: An organization’s portion of the total industry sales in a specific market

16 Clues: The rivalry between two or more businesses to attract scarce customer dollars • objectives: Goals a company hopes to accomplish through its pricing strategies • share: An organization’s portion of the total industry sales in a specific market • mix: The combination of the four elements of marketing—product, place, promotion, and price • ...

MKTG330-KPI categories 2023-09-04

Across

______ Revenue. KPI used to determine whether sales and revenue are increasing or decreasing over a specified time period.
Customer _______. Provides an estimate of how much a single customer is worth to a company over their customer life span.
Gross margin as a percent of sales.
______ Revenue. Measures how many new, versus how many repeat customers a business has.
New Customer _______. The total cost of acquiring new customers.
Customer Resolution _______. Measures the ratio of resolved customer complaints to total customer complaints.
Customer Resolution _______. Average time it takes from the time a customer reaches out for assistance and the length of time it takes for a customer service representative to respond.

Down

Customer ______ Rates. Measures the percentage of customers in the current period who have purchased in the past.
Customer ______ Score. The primary metric used to measure customer _______.
______ market share. Indexes a firm's or brand's market share against that of its leading competitor.
______ in category. Company's sales as a percentage of all products in a category.
The amount of money that a company expects to generate from an individual customer.

12 Clues: Gross margin as a percent of sales. • New Customer _______. The total cost of acquiring new customers. • Customer ______ Score. The primary metric used to measure customer _______. • ______ in category. Company's sales as a percentage of all products in a category. • The amount of money that a company expects to generate from an individual customer. • ...

Unit 2 Terms-Communication and Interpersonal Skills 2019-01-17

Across

a thing you can touch which is sold to your customers
a type of product manufactured by a particular company under a particular name
personal attributes that enable someone to interact effectively with other people
when conflict is being handled by removing negative aspects
a situation, condition, chance or prospect for advancement, success or to attain a goal
brand ___________ is how people are familiar with a company just by seeing a logo or hearing a slogan
the reason or the goal, the thing you are trying to accomplish
_________listener pays full attention to the speaker
when a current customer recommends you to their friends and family
sending of information between at least two people
_________report includes visuals to communicate information
a customer, a person who is paying for your product or service

Down

can arise whenever people disagree
meeting a need with words or actions instead of a tangible product
opinions and other evaluations to help you improve
when conflict is terminated/finished
prepare in advance for something, rather than waiting for it to happen
a pitch that is easily understood and can be delivered quickly-no more than 1 minute
customer _____ is when there is 100% happiness
quality of being stubborn or persevering
continues in spite of obstacles and does not give up
making connections with people and using those connections to sell or promote your product
customer ________ is the relationship that your business creates between itself and your customers
money that is leftover expenses that have been paid for from a business or an investment
_________report is a speech to communicate information
brand _________ repetitively purchased product or service from the same company over another company
to promote a product or idea to possible investors

CIMBUI/Day 1 2021-04-26

Across

is the abbreviation for Our Company Customer Information Management System.
at the end of each call we must_____
is a service location or point of delivery.
is a service address or physical location to which Our Company provides service.
is an individual, firm or organization that receives bills for electric service.
allows you to go to other on-line resources without losing or closing your CIM BUI screen.
WILL ALWAYS TAKE YOU THE CUSOMER RETRIVAL SCREEN

Down

is where we retrieve a customers account
is one that makes a voluntary contribution to a Company’s community assistance program.
is the abbreviation for Standard Account Data
____ person is a approved person that can access the account
we should always complete ____ before giving any account information
is a Browser-User Interface BUI front-end that has been added to CIM for the look and feel of a web browser.

13 Clues: at the end of each call we must_____ • is where we retrieve a customers account • is a service location or point of delivery. • is the abbreviation for Standard Account Data • WILL ALWAYS TAKE YOU THE CUSOMER RETRIVAL SCREEN • ____ person is a approved person that can access the account • we should always complete ____ before giving any account information • ...

Mod 6 2016-10-03

Across

A new service line has just been installed and house lines are set (either for a conversion to as or a new build)
Customer requests to start service, gas is on and the meters outside. What type of order is this?
Customer calls to start service but gas is off. What type of order is this?

Down

When access is required for a pending service order, the customer has an _______.
Call for a pending service order that is scheduled more than one business day in the future, the business partner will always receive a automatic reminder call to phone number listed on the order.
Customer calls to stop service, meters outside and the new party has requested to take over. What type of order is this?
When the lock party calls to stop service after the unlock party has already requested to take over. This would be a ______
The premise has had gas service here in the past but it is currently off, the meter has been removed (usually due to inactive service more than 12 months). A meter needs to be set before the flow of gas can be started.
When access is needed and they have to be over the age of 18. This is called _____ access.

9 Clues: Customer calls to start service but gas is off. What type of order is this? • When access is required for a pending service order, the customer has an _______. • When access is needed and they have to be over the age of 18. This is called _____ access. • Customer requests to start service, gas is on and the meters outside. What type of order is this? • ...

Crossword 1 2015-08-10

Across

must be 5-7 digits, non-consecutive, and non-repeating.
this tool should be used on every call during verification.
should always be offered when a customer is paying the balance in full on the account.
required process if a customer calls and wants a credit for overages.
when a customer wants to transfer a line from one AT&T account to another.
charges that you will receive if you change the rate plan in the middle of a billing cycle.
tool used to review the bill, call detail information, etc.
tool used to make a payment on the account.
manager that has the same privileges on the account as a day to day.
upgrade option that requires a customer to pay monthly installments for a device.
device that the customer owns.

Down

when a customer wants to transfer a current AT&T number to another carrier.
type of SIM used for a Samsung Galaxy S6.
plans that can be added when a customer is traveling internationally.
chat used to update profile discrepencies with SSO.
third party device insurance.
rate plans that cannot be added back to an account once removed.
tool that you will use to add a line and make most changes to an account.
self-service option that is used by BAN Admin, among others, for account maintenance.
type of billing that bills one month in advance.

20 Clues: third party device insurance. • device that the customer owns. • type of SIM used for a Samsung Galaxy S6. • tool used to make a payment on the account. • type of billing that bills one month in advance. • chat used to update profile discrepencies with SSO. • must be 5-7 digits, non-consecutive, and non-repeating. • ...

Sales Vocabulary crossword 2024-12-02

Sales Vocabulary crossword crossword puzzle

Across

a large store that sells a variety of products
to sell products directly to a customer
to sell products for resale
a certificate that gives the customer a saving on a product
a card usually offered to someone to enable them to use it to buy a product or a service
something that is sold
more than 2 shops owned by the same person/business that sells similar items

Down

a service that continues after a product is sold
an group of shops and restaurants that are indoors
the amount added to the price in oder to make a profit
someone who buys from a shop

11 Clues: something that is sold • to sell products for resale • someone who buys from a shop • to sell products directly to a customer • a large store that sells a variety of products • a service that continues after a product is sold • an group of shops and restaurants that are indoors • the amount added to the price in oder to make a profit • ...

Commercial Documents Vocabulary 2025-07-25

Commercial Documents Vocabulary crossword puzzle

Across

: A formal complaint about a product or service.
: A formal request for something needed or wanted.
: A written document showing the price and details of a product or service.
: A person who buys goods or services.
: The total sum of money to be paid.
: A price reduction offered to a customer.

Down

: Money paid for goods or services.
: A situation where something arrives or happens later than expected.
: A document sent to provide an estimated cost before the sale.
: Money returned to a customer when something is wrong.

10 Clues: : Money paid for goods or services. • : The total sum of money to be paid. • : A person who buys goods or services. • : A price reduction offered to a customer. • : A formal complaint about a product or service. • : A formal request for something needed or wanted. • : Money returned to a customer when something is wrong. • ...

AutoZone 2025-01-22

Across

Having _____for customers shows you care. (Hit Rhymes with sympathy.)
Provide your customer with trustworthy advice and sell the complete job.
Don't be distracted-stay ______on your customer.
Treat each customer as your ____customer.

Down

Use to help locate/identify a part or product.
Go out to the customer's automobile.
We provide _____ customer service.
Go the extra _____for your customers.
Greet the customer, find out what the customer needs, put the product in the customer's hands, close the sale, thank the customer.
Keep a ____on your face.

10 Clues: Keep a ____on your face. • We provide _____ customer service. • Go out to the customer's automobile. • Go the extra _____for your customers. • Treat each customer as your ____customer. • Use to help locate/identify a part or product. • Don't be distracted-stay ______on your customer. • Having _____for customers shows you care. (Hit Rhymes with sympathy.) • ...

Quality Customer Care Revision Modules 4 & 5 2024-11-01

Quality Customer Care Revision Modules 4 & 5 crossword puzzle

Across

Describes a good listener’s quality, showing full focus and engagement.
Listening A listening style where the listener seeks to understand both the spoken and unspoken messages.
Showing understanding and sharing the feelings of another person.
This type of listening filters out parts of a message, only focusing on what the listener wants to hear.
A characteristic of ineffective listening, leading to interruptions and misunderstandings.
The physical act of perceiving sound by detecting vibrations.
A common reaction that listeners must avoid to stay open and effective during communication.
The outcome that customers seek after a complaint, often involving problem-solving and follow-up.

Down

An important quality for active listening, helping to maintain focus and allow the customer to express themselves fully.
A listening style useful in difficult situations or conflict resolution, similar to active listening but with a focus on the emotional content.
A process for handling complaints that aims to resolve the customer’s issue and regain their trust.
A type of customer who politely raises an issue but needs assurance that it will be quickly resolved.
A trait of customers who repeatedly express their concerns to ensure they’re addressed.
A goal of active listening, ensuring that the speaker feels genuinely heard and validated.
Information given back to the speaker as a response to what was shared, important in effective communication.
A customer providing feedback, often highlighting areas of improvement for a service or product.
This type of customer is persistent and will continue to repeat their concerns if they feel unheard.
Often the first step in customer service recovery, acknowledging the customer’s dissatisfaction.
A technique where the listener reflects back the speaker’s words, demonstrating understanding.
Listening A habit where the listener allows outside thoughts to interfere with what’s being said.

20 Clues: The physical act of perceiving sound by detecting vibrations. • Showing understanding and sharing the feelings of another person. • Describes a good listener’s quality, showing full focus and engagement. • A trait of customers who repeatedly express their concerns to ensure they’re addressed. • ...

3.01 KeyTerms 2023-02-22

Across

(Distribution): Marketing element focusing on considerations in getting a selected product in the right place at the right time
The rivalry between two or more businesses to attract scarce customer dollars
budget: The amount of money a business plans to spend on promoting its goods and services during a certain period of time
A customer or a potential customer who has an unfulfilled desire and is financially able and willing to satisfy that desire
store: A retail store competing on the basis of low prices and offering limited customer service
decisions: Marketing element referring to selection of the various types of communications that marketers use to inform, persuade, or remind customers of their products
research: The systematic gathering, recording, and analyzing of data about a specific issue, situation, or concern
decisions: Marketing element referring to what goods, services, or ideas a business will offer its customers
price: The amount of money that the buyer is willing to pay and the seller is willing to accept for a good or service

Down

The message channel used by a seller to promote a good, service, or idea (e.g., radio, television, newspapers, magazines)
margin: A ratio of net profit (after taxes) divided by net sales that reflects the profit per dollar of sales
An organizational function and a set of processes for creating, communicating, and delivering value to customers and for managing customer relations in ways that benefit the organization and its stakeholders
A marketing function that involves determining and adjusting prices to maximize return and meet customers’ perceptions of value
objectives: Goals a company hopes to accomplish through its pricing strategies
mix: The combination of the four elements of marketing—product, place, promotion, and price
share: An organization’s portion of the total industry sales in a specific market

L8 U17 2024-08-12

Across

to end or go out of date
when a company requests products be returned because they are unsafe or have a fault
when a company contacts a customer after selling them a product (two/three words)
to solve or to fix a problem
to do it straight away (three words)
somebody who knows a bit about everything or knows a little bit about every product
telling friends and family about something
direct number for the company

Down

to try and fix something before it becomes a problem
later or in the future (four words)
what is included, required or involved
online chat service that is used to talk to customer service about a product or service (two words)
the problem has happened, now it needs to be fixed
strange or not typical

14 Clues: strange or not typical • to end or go out of date • to solve or to fix a problem • direct number for the company • later or in the future (four words) • to do it straight away (three words) • what is included, required or involved • telling friends and family about something • the problem has happened, now it needs to be fixed • ...

Grade 5 Calvin Spelling Puzzle 2020-05-18

Grade 5 Calvin Spelling Puzzle crossword puzzle

Across

throw money inside
smart
dont remember
sleep
icecream
evil person in a movie
explore
way of speeking
customer ******
uesed to gather animals
having fun
a lot

Down

were before bed
loud
family member
late for something
a vegtable
were animals live
were people live
party
sureof something

21 Clues: loud • smart • sleep • party • a lot • explore • icecream • a vegtable • having fun • dont remember • family member • were before bed • way of speeking • customer ****** • were people live • sureof something • were animals live • throw money inside • late for something • evil person in a movie • uesed to gather animals

business 2013-03-19

Across

money made
something a customer buys
you turn materials into something you can sell
how the customer will see the product
how much the product costs
a type of product

Down

gathering materials from the earth
you provide a service for people
where a customer buys a product
something unique about a product
an idividual who has a business

11 Clues: money made • a type of product • something a customer buys • how much the product costs • where a customer buys a product • an idividual who has a business • you provide a service for people • something unique about a product • gathering materials from the earth • how the customer will see the product • you turn materials into something you can sell

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