customer service Crossword Puzzles

HELPFUL TOOLS 2014-09-30

HELPFUL TOOLS crossword puzzle
Across
  1. what does the "s" in csp stand for
  2. what tool can be used to help the customer find a store in their area or any area if need to
  3. used by customer care representatives to research and adjust mobile download purchase
  4. what tool can be used to mirror the customer’s account online
  5. AT&T’S billing and Customer Service system
  6. provides customers with a personalized, easy-to-read summary of all lines on the account and includes plan details as well as services and features
  7. what does the "p" in csp stand for
Down
  1. system used that allows reps to process payments electronically
  2. determines treatment for collections status customers according to certain criteria, such as credit class, tenure, and history
  3. what tool can used and is considered AT&T’S knowledge base library
  4. what tool can be used to help the customer select the best data plan (1st Part)
  5. this system is considered our contact management system
  6. what tool can be used to help the customer select the best data plan (2nd Part)
  7. tool that can be used to send the customer a text message , reset voicemail passcode
  8. what does the "c" in csp stand for
  9. enables effortless access to view customer’s account history for payments, arrangements, upgrade eligibility

16 Clues: what does the "s" in csp stand for • what does the "c" in csp stand for • what does the "p" in csp stand for • AT&T’S billing and Customer Service system • this system is considered our contact management system • what tool can be used to mirror the customer’s account online • system used that allows reps to process payments electronically • ...

HELPFUL TOOLS 2014-09-30

HELPFUL TOOLS crossword puzzle
Across
  1. what does the "p" in csp stand for
  2. this system is considered our contact management system
  3. what tool can be used to help the customer find a store in their area or any area if need to
  4. system used that allows reps to process payments electronically
  5. AT&T’S billing and Customer Service system
  6. used by customer care representatives to research and adjust mobile download purchase
Down
  1. what tool can used and is considered AT&T’S knowledge base library
  2. enables effortless access to view customer’s account history for payments, arrangements, upgrade eligibility
  3. what tool can be used to mirror the customer’s account online
  4. provides customers with a personalized, easy-to-read summary of all lines on the account and includes plan details as well as services and features
  5. tool that can be used to send the customer a text message , reset voicemail passcode
  6. what tool can be used to help the customer select the best data plan (1st Part)
  7. what tool can be used to help the customer select the best data plan (2nd Part)
  8. what does the "s" in csp stand for
  9. what does the "c" in csp stand for
  10. determines treatment for collections status customers according to certain criteria, such as credit class, tenure, and history

16 Clues: what does the "p" in csp stand for • what does the "s" in csp stand for • what does the "c" in csp stand for • AT&T’S billing and Customer Service system • this system is considered our contact management system • what tool can be used to mirror the customer’s account online • system used that allows reps to process payments electronically • ...

HELPFUL TOOLS 2014-09-30

HELPFUL TOOLS crossword puzzle
Across
  1. determines treatment for collections status customers according to certain criteria, such as credit class, tenure, and history
  2. what does the "c" in csp stand for
  3. what does the "s" in csp stand for
  4. what tool can be used to help the customer find a store in their area or any area if need to
  5. tool that can be used to send the customer a text message , reset voicemail passcode
  6. what tool can be used to help the customer select the best data plan (2nd Part)
  7. provides customers with a personalized, easy-to-read summary of all lines on the account and includes plan details as well as services and features
  8. what tool can be used to mirror the customer’s account online
  9. what tool can used and is considered AT&T’S knowledge base library
Down
  1. used by customer care representatives to research and adjust mobile download purchase
  2. AT&T’S billing and Customer Service system
  3. system used that allows reps to process payments electronically
  4. this system is considered our contact management system
  5. what tool can be used to help the customer select the best data plan (1st Part)
  6. what does the "p" in csp stand for
  7. enables effortless access to view customer’s account history for payments, arrangements, upgrade eligibility

16 Clues: what does the "c" in csp stand for • what does the "s" in csp stand for • what does the "p" in csp stand for • AT&T’S billing and Customer Service system • this system is considered our contact management system • what tool can be used to mirror the customer’s account online • system used that allows reps to process payments electronically • ...

HELPFUL TOOLS 2014-09-30

HELPFUL TOOLS crossword puzzle
Across
  1. what tool can be used to help the customer find a store in their area or any area if need to
  2. used by customer care representatives to research and adjust mobile download purchase
  3. what tool can be used to help the customer select the best data plan (2nd Part)
  4. determines treatment for collections status customers according to certain criteria, such as credit class, tenure, and history
  5. enables effortless access to view customer’s account history for payments, arrangements, upgrade eligibility
  6. what does the "p" in csp stand for
  7. what tool can used and is considered AT&T’S knowledge base library
Down
  1. AT&T’S billing and Customer Service system
  2. what tool can be used to help the customer select the best data plan (1st Part)
  3. what does the "s" in csp stand for
  4. this system is considered our contact management system
  5. provides customers with a personalized, easy-to-read summary of all lines on the account and includes plan details as well as services and features
  6. what does the "c" in csp stand for
  7. what tool can be used to mirror the customer’s account online
  8. system used that allows reps to process payments electronically
  9. tool that can be used to send the customer a text message , reset voicemail passcode

16 Clues: what does the "s" in csp stand for • what does the "c" in csp stand for • what does the "p" in csp stand for • AT&T’S billing and Customer Service system • this system is considered our contact management system • what tool can be used to mirror the customer’s account online • system used that allows reps to process payments electronically • ...

Advanced Marketing 2015-10-02

Advanced Marketing crossword puzzle
Across
  1. ban on goods traded
  2. selling goods to the whole world
  3. tax on goods traded
  4. intangible
  5. price product place and promotion
  6. necessity to live
  7. goods being received
  8. specific amount imported (ex: no more than 5,000,000 jeans from India)
Down
  1. limits trading (embargo, tax, etc.)
  2. allowing someone to use a trademark, formula, or name
  3. the focus on product rather than customer
  4. group of consumers desired to have as customers
  5. identification of customer relationships
  6. goods leaving
  7. tangible

15 Clues: tangible • intangible • goods leaving • necessity to live • ban on goods traded • tax on goods traded • goods being received • selling goods to the whole world • price product place and promotion • limits trading (embargo, tax, etc.) • identification of customer relationships • the focus on product rather than customer • group of consumers desired to have as customers • ...

GEC ELECT 2 MIDTERM 2024-10-21

GEC ELECT 2 MIDTERM crossword puzzle
Across
  1. Must meet the needs and wants of the target audience
  2. The exchange or buying and selling of goods and services by electronic means
  3. Are designed environments that create or reinforce the buyer’s leanings toward buying a product
  4. Spreading the word about the product or service
  5. Carry messages without personal contact or feedback
  6. This is most business aim
  7. It is more than just determining a cost
  8. An entity created by law
  9. An appeal that relates to the audience’s self-interest
  10. The owner has full control over the finances and operations and decides alone
  11. Sell to customers products they buy from other businesses.
  12. Process of creating and delivering desired goods and services to customers.
Down
  1. Models that buys in bulk and resells in smaller quantities
  2. Models that earns revenue by collecting and selling information
  3. Models that adds value by providing one-stop shopping
  4. You engaged if you want profits
  5. team responsible for creating and delivering the product or service
  6. The appeal is an attempt to stir up positive or negative emotions to motivate a purchase
  7. Turn basic inputs into products
  8. Legal possession and control over property
  9. Sets low price on new products then raises if they established customer based.
  10. All about how the product or service is delivered to the customer
  11. Business typically divide the profits among themselves.
  12. Where and how the product or service will be sold
  13. Change the actual price to high and lowering it over time.

25 Clues: An entity created by law • This is most business aim • You engaged if you want profits • Turn basic inputs into products • It is more than just determining a cost • Legal possession and control over property • Spreading the word about the product or service • Where and how the product or service will be sold • Carry messages without personal contact or feedback • ...

SE2 Associate Appreciation Week Crossword Puzzle 2021-09-22

SE2 Associate Appreciation Week Crossword Puzzle crossword puzzle
Across
  1. Thank
  2. Colleague
  3. Opposite of problem
  4. Not the skin care
  5. Cause's brother
  6. Smashmouth song
  7. Compassionate
Down
  1. Intrepid
  2. courteous
  3. "...of Service"
  4. Who we serve
  5. Cheer someone on
  6. Bank on
  7. Unshakeable
  8. "Every associate has a role creating..."
  9. Look forward to the end

16 Clues: Thank • Bank on • Intrepid • courteous • Colleague • Unshakeable • Who we serve • Compassionate • "...of Service" • Cause's brother • Smashmouth song • Cheer someone on • Not the skin care • Opposite of problem • Look forward to the end • "Every associate has a role creating..."

Restaurant Crossword 2021-03-01

Restaurant Crossword crossword puzzle
Across
  1. Plates are made of this
  2. This person is always right
  3. A glass to serve champagne
  4. Emma is one of these
  5. The initials of your qualification (its not a VRQ)
  6. each place setting has two of these
  7. the initials given to the card payment machine
  8. The college restaurant is not in the sector
  9. a hot starter served in a bowl
  10. Something you hold open when a guest leaves
  11. a station where cutlery and trays are kept during service
  12. Name used to greet female guest
  13. The person you tell if something goes wrong
  14. This friend is used to open wine bottles
  15. someone who runs food to and from a table
  16. A function with lots of guests
Down
  1. Hot food is kept in this water bath during service
  2. a moveable trolley used to prepare a dish at the customers table
  3. an item of clothing worn around the neck
  4. A person who runs a station in a restaurant
  5. The colour of your restaurant shoes
  6. A water glass
  7. These are male and female
  8. A talk done just before service
  9. The French name for a coffee cup
  10. These are round and silver
  11. the first thing a customer gets served
  12. a generic name given to a customer
  13. A trailing Hoover lead
  14. The way we normally serve bread
  15. Something to write to the customers requests
  16. Can come in a variety of shapes
  17. can be good or bad
  18. a vibrating device used to attract a students attention
  19. Every student should look like this
  20. where bowls and plates are kept hot

36 Clues: A water glass • can be good or bad • Emma is one of these • A trailing Hoover lead • Plates are made of this • These are male and female • These are round and silver • A glass to serve champagne • This person is always right • a hot starter served in a bowl • A function with lots of guests • A talk done just before service • The way we normally serve bread • ...

NEW HIRE CLASS 2024-05-10

NEW HIRE CLASS crossword puzzle
Across
  1. These are generated by TECO for things such as suspense usage, Revenue Protection, or safety concerns.
  2. To view the Team Member’s full name that placed the Interaction Record
  3. are used to generate work that will be routed to a Field Technician.
  4. This platform can provide data on electric customer usage and support Team Members handling customer inquiries.
  5. allows a (BP) to make monthly payments for a balance owed (i.e. additional deposit) over a designated period
  6. The difference between the budget billed amount and the total actual amount
  7. case that is created both automatically and manually when a process is not able to complete successfully,
  8. payments with Debit/Credit Card
  9. To view what information was confirmed at the time that the Interaction Record
  10. This indicates that the only acceptable forms of payment from the customer are cash and credit/debit cards
Down
  1. steps that must be taken when a (BP) is calling in to start service after the account has been disconnected
  2. For quality, safety, and service issues, Team Members are to add
  3. Each year, Peoples Gas conducts a review of the customer’s consumption and adjusts their rate
  4. Planner is a free program that offers lower rates for electricity most of the day and throughout the weekend.
  5. this indicates a Code Word has been placed on the account that must be verified prior to discussing the account with a caller
  6. a processed thats done annually on the anniversary of the enrollment date.
  7. a program which notifies Peoples Gas and Tampa Electric of customers who may be dependent upon life sustaining equipment,
  8. Annual Therms Usage Threshold 250 – 1,999 Therms
  9. Service Line has been removed from a premise
  10. application to complete all Move In requests for customers

20 Clues: payments with Debit/Credit Card • Service Line has been removed from a premise • Annual Therms Usage Threshold 250 – 1,999 Therms • application to complete all Move In requests for customers • For quality, safety, and service issues, Team Members are to add • are used to generate work that will be routed to a Field Technician. • ...

Customer Service Week - Crossword Puzzle 2021-10-06

Customer Service Week - Crossword Puzzle crossword puzzle
Across
  1. Could be found in the sky or place to store photos, docs
  2. Main frame to access Ally
  3. Trail that tracks path from record to record
  4. President, Consumer & Commercial Banking
  5. Document generation application
  6. Provides all financial details
  7. Ally Site in Tar Heel State
  8. Ally Site in the Sun Shine State
  9. This is used daily to work
Down
  1. Place to have lunch when working onsite
  2. Ally Site in Motor City
  3. Status of payment when stop is placed on agreement
  4. Ally CEO
  5. Abbreviation for Diversity, equity and inclusion
  6. Vehicle being financed/leased
  7. Ally Site in Lone Star Star

16 Clues: Ally CEO • Ally Site in Motor City • Main frame to access Ally • This is used daily to work • Ally Site in Tar Heel State • Ally Site in Lone Star Star • Vehicle being financed/leased • Provides all financial details • Document generation application • Ally Site in the Sun Shine State • Place to have lunch when working onsite • President, Consumer & Commercial Banking • ...

business 2023-02-08

business crossword puzzle
Across
  1. service
  2. trends
  3. change
  4. factors
  5. and quality
  6. resources
  7. environment
  8. culture
Down
  1. factors
  2. and development
  3. factors
  4. objectives
  5. factors

13 Clues: trends • change • factors • service • factors • factors • factors • culture • resources • objectives • and quality • environment • and development

10/ _____ 2024-02-12

10/ _____ crossword puzzle
Across
  1. kahvel
  2. friikad
  3. klient
  4. veiseliha
  5. tellima, tellimus
Down
  1. kartulikrõpsud
  2. peakokk
  3. kaasa arvatud
  4. teenindus
  5. jootraha

10 Clues: kahvel • klient • friikad • peakokk • jootraha • teenindus • veiseliha • kaasa arvatud • kartulikrõpsud • tellima, tellimus

Cross Word- Unit4 Manage Customer Expectations 2021-08-24

Cross Word- Unit4 Manage Customer Expectations crossword puzzle
Across
  1. The apearance and behaviour of service employees ; product design ; package etc are customer touch ___________.
  2. The grapevine, or word of _________ is a very powerful tool.
  3. Customers would be more resistant to trying the same product or service if they have had an unpleasant past __________________________
  4. Job knowledge, quality, promptness and fairness in pricing are _______ expectations of the customers.
Down
  1. Going beyond the customers' expectations and doing more than what they would expect are examples of ___________ expectations.
  2. When dealing with customers, it is important to maintain _________ .
  3. One way to manage customers' increasing expectations is to tell them what they can________.
  4. Another way to identify the specific needs of customers is by ____________________.
  5. Desires of things not possessed or lacking.
  6. The moment of ____________ is the interaction between the customer and the customer service provider.

10 Clues: Desires of things not possessed or lacking. • The grapevine, or word of _________ is a very powerful tool. • When dealing with customers, it is important to maintain _________ . • Another way to identify the specific needs of customers is by ____________________. • One way to manage customers' increasing expectations is to tell them what they can________. • ...

Incredible Service: Unlocking the Simple Truths of Unfeigned Service 2021-03-27

Incredible Service: Unlocking the Simple Truths of Unfeigned Service crossword puzzle
Across
  1. IS THE ITEM OFFERED FOR SALE
  2. KNOWLEDGE COMMUNICATED OR RECEIVED BY A CUSTOMER CONCERNING A PARTICULAR PRODUCT OR SERVICE
  3. THOSE WHO ARE SIMPLY BROWSING PRODUCTS AND SERVICES WITH NO SPECFIC PURCHASING GOAL IN PLACE
  4. ARE SEEKING THE BEST DEAL, PERIOD AND MOST LIKELY WON'T BE SWAYED BY UPSELLING TECHNIQUES
  5. MOST IMPORTANT VISITOR ON OUR PREMISES
Down
  1. PROVIDING A QUALITY OR SERVICE THAT SATISFIES THE NEEDS/WANTS OF A CUSTOMER AND KEEPS THEM COMING BACK
  2. THIS IS WHEN CUSTOMERS FIRST BECOME AWARE OF YOUR BRAND
  3. DURING THIS STAGE,CUSTOMERS LEARN HOW TO USE AND CONSUME YOUR PRODUCTS OR SERVICES, TRAINING, SUPPORT, ETC
  4. IS ALSO USED TO EMPHASIZE THAT SOMETHING IS UNUSUALLY GOOD OR BAD
  5. A TRANSACTION IN WHICH NO PHYSICAL GOODS ARE TRANSFERRED FROM THE SELLER TO THE BUYER

10 Clues: IS THE ITEM OFFERED FOR SALE • MOST IMPORTANT VISITOR ON OUR PREMISES • THIS IS WHEN CUSTOMERS FIRST BECOME AWARE OF YOUR BRAND • IS ALSO USED TO EMPHASIZE THAT SOMETHING IS UNUSUALLY GOOD OR BAD • A TRANSACTION IN WHICH NO PHYSICAL GOODS ARE TRANSFERRED FROM THE SELLER TO THE BUYER • ...

Challenge 1 2024-09-12

Challenge 1 crossword puzzle
Across
  1. User type of customer
  2. First name of customer
  3. The feature the customer needs to solve is a part of this domain
  4. Ownership Service Principle
Down
  1. What should be sent to the customer's leads
  2. Who should the email go to?
  3. The customer's plan type
  4. Competitor of Gmail
  5. The customer could use this integration to solve their question

9 Clues: Competitor of Gmail • User type of customer • First name of customer • The customer's plan type • Who should the email go to? • Ownership Service Principle • What should be sent to the customer's leads • The customer could use this integration to solve their question • The feature the customer needs to solve is a part of this domain

Bank 2016-07-29

Bank crossword puzzle
Across
  1. FOCUS
  2. HAVE FUN
  3. MISSION STATEMENT
  4. TEAMWORK
  5. JACK DANIELS
  6. VISION
Down
  1. CUSTOMER SERVICE
  2. PURPLE COW
  3. RESPONSIBILITY
  4. HOOPLA CALL
  5. VALUE

11 Clues: FOCUS • VALUE • VISION • HAVE FUN • TEAMWORK • PURPLE COW • HOOPLA CALL • JACK DANIELS • RESPONSIBILITY • CUSTOMER SERVICE • MISSION STATEMENT

D4D Puzzle #1 2023-10-05

D4D Puzzle #1 crossword puzzle
Across
  1. A deep understanding of the customer's needs, motivations, desires, and behaviors
  2. The principle of collecting a large variety of viable solution ideas and then selecting a few solutions with high potential for success to focus one's energy pursuing
  3. Exceeding a customer's expectations which creates positive emotion
  4. A pleasant or pleasurable feeling resulting from a situation or experience
  5. An individual that benefits from a product or service that a company provides
  6. An issue or a pain point that a customer encounters while using a product or service
Down
  1. A test conducted with customers to quickly answer important questions about an idea and gather behavioral data on customers
  2. Exceeding a customer's expectations creating positive emotion
  3. The means of solving a problem
  4. Lack of difficulty or effort
  5. A method used to measure results
  6. A specific problem a customer encounters that causes frustration, confusion, or even anger
  7. The ability to understand another person and their feelings

13 Clues: Lack of difficulty or effort • The means of solving a problem • A method used to measure results • The ability to understand another person and their feelings • Exceeding a customer's expectations creating positive emotion • Exceeding a customer's expectations which creates positive emotion • A pleasant or pleasurable feeling resulting from a situation or experience • ...

Marketing Terms 2018-01-08

Marketing Terms crossword puzzle
Across
  1. Collectively, acts or devices intended to attract public interest, especially information with news value.
  2. A promotional effort intended to bring customers into a business establishment, often in advance of a major floral holiday, such as Christmas.
  3. The behavioral and cultural characteristics of consumers, such as lifestyle, attitudes, values, and buying patterns, that influence purchasing habits.
  4. The statistical characteristics of a population, such as age, income, gender, and education level that are used to develop targeted marketing efforts.
  5. Collectively, the people who come into a retail store who may or may not make a purchase.
  6. Has a floral need, but has not determined exactly what he or she wants.
  7. A group of individuals and commercial clients who regularly patronize a business.
  8. All business activity undertaken to encourage the moving of goods from the grower or producer to the final consumer, including selling, advertising, promotions, and packaging.
  9. A colloquial term describing a customer who enters a business establishment, without an appointment, to make a purchase or place an order, rather than using the telephone or internet.
  10. The number of times merchandise is sold and re-stocked for sale in a given time period.
  11. A defined group of customers whom a retailer attempts to attract.
  12. The process of influencing a buying decision.
Down
  1. A promotional tool whereby a retail article is sold at a loss in order to attract customers.
  2. All advertising, publicity, and personal selling activities leading to the public recognition of a business and the generation of sales.
  3. Collectively, channels of communication, either electronic or print, that serve mass or targeted audiences; e.g., newspapers, magazines, radio, televisions, etc.
  4. To suggest or show to the customer one or more premium options rather than a less expensive choice.
  5. has a definite floral need, may already know exactly what he or she wants to buy.
  6. The manner in which a vendor accommodates the needs and demands of the customer of client, which may enhance the perceived value of a product or service.
  7. The presentation of a product, idea, or service for the purpose of inducing others to buy, support, or approve of it.
  8. One that purchases a commodity or service.
  9. A special area of demand for a product or service.
  10. The geographic area where product is delivered and advertising is done, particularly with respect to printed media.
  11. An unplanned purchase. Such as a greeting card, etc.
  12. May be looking for an idea or a bargain, not interested in pressure for a sale, may be a potential customer, hardest to sell to.

24 Clues: One that purchases a commodity or service. • The process of influencing a buying decision. • A special area of demand for a product or service. • An unplanned purchase. Such as a greeting card, etc. • A defined group of customers whom a retailer attempts to attract. • Has a floral need, but has not determined exactly what he or she wants. • ...

Fun Friday (I hope!) 2023-08-11

Fun Friday (I hope!) crossword puzzle
Across
  1. The process responsible for planning, scheduling and controlling the movement of releases to test and live environments.
  2. The process responsible for maintaining a single source of information about all operational services and those being prepared to be run operationally.
  3. The process responsible for ensuring that IT resources are right-sized to meet current and future business needs.
  4. The process responsible for controlling the lifecycle of all changes, enabling beneficial changes to be made with minimum disruption to IT services.
  5. The process responsible for ensuring that IT services meet agreed availability goals.
  6. The process responsible for managing the lifecycle of all service requests from users.
  7. The process responsible for managing the lifecycle of all problems, identifying root causes and implementing workarounds or permanent fixes.
  8. The process responsible for ensuring that IT services can be recovered within agreed timescales following a disaster or major disruption.
  9. The process responsible for maintaining information about Configuration Items required to deliver an IT service.
Down
  1. The process responsible for sharing perspectives, ideas, experience and information, and ensuring that these are available in the right place at the right time.
  2. The process responsible for managing risks that could seriously affect IT services.
  3. The phase of the ITIL Service Lifecycle that focuses on understanding an organization’s objectives and customer needs.
  4. The process responsible for restoring normal service operation as quickly as possible and minimizing the adverse impact on business operations.
  5. The process responsible for managing the entire lifecycle of all services within an organization’s portfolio.
  6. The process responsible for managing events throughout their lifecycle.
  7. A single point of contact between users and IT service management.
  8. The phase of the ITIL Service Lifecycle that focuses on delivering services effectively and efficiently.
  9. The process responsible for tracking and reporting the value and ownership of financial assets throughout their lifecycle.
  10. A documented agreement between a service provider and a customer that identifies both services required and the expected level of service.
  11. The process responsible for ensuring that all current and planned IT services are delivered to agreed targets.

20 Clues: A single point of contact between users and IT service management. • The process responsible for managing events throughout their lifecycle. • The process responsible for managing risks that could seriously affect IT services. • The process responsible for ensuring that IT services meet agreed availability goals. • ...

NIC 2021-09-23

NIC crossword puzzle
Across
  1. mechanical device to lift water from underground
  2. termination of the connection to service
  3. form of land acquisition
  4. technological advances in manual processes
  5. open channel flow metering device
  6. amount of water produced versus invoiced
  7. person who buys goods and services
Down
  1. strategy to promote new business
  2. guide for different processes
  3. type of measuring device
  4. customer interaction
  5. control mechanism used to regulate the flow of water
  6. document issued to customers for payment
  7. approved rates charged to customers
  8. location where trucks load water

15 Clues: customer interaction • type of measuring device • form of land acquisition • guide for different processes • strategy to promote new business • location where trucks load water • open channel flow metering device • person who buys goods and services • approved rates charged to customers • termination of the connection to service • document issued to customers for payment • ...

Do You Know Customer Care 2024-09-24

Do You Know Customer Care crossword puzzle
Across
  1. Having insight
  2. Twitter or Facebook
  3. Itinerary to move from place to another
  4. Showing intense and eager enjoyment
  5. Habit of calm behavior
  6. Oversees a person or activity
  7. Goes into effect after your third trip
  8. Allegiance
Down
  1. CapMetro fare medium
  2. Recover quickly
  3. General character or attitude of a situation
  4. Event that happens during spring summer fall
  5. To understand and share the feelings of another
  6. Ability to concentrate on what someone is saying
  7. Buys a product or service
  8. Content
  9. Dutifully firm
  10. On-demand service

18 Clues: Content • Allegiance • Having insight • Dutifully firm • Recover quickly • On-demand service • Twitter or Facebook • CapMetro fare medium • Habit of calm behavior • Buys a product or service • Oversees a person or activity • Showing intense and eager enjoyment • Goes into effect after your third trip • Itinerary to move from place to another • General character or attitude of a situation • ...

Flower Business Management 2018-05-21

Flower Business Management crossword puzzle
Across
  1. Air Cooling System- cooling system which sends air through metal pipes to be filtered and dispersed into the cooler
  2. Protective Equipment -safety equipment issued to help employees protect themselves from the hazards of their work environments
  3. process or technique of promoting, selling and distributing a product or service
  4. middleman or distribution company who sells to retailers mainly for resale or business use
  5. - multiplication or increase by natural reproduction
  6. Shine- spray used to clean and shine leaves
  7. - Inventory products and goods delivered just when needed; neither sooner nor later
  8. Wire- used to add sparkle and shine to bouquets and arrangements
  9. Wire Cutters -long bladed cutters with serrated edges used to cut plastic, floral and chicken wire
Down
  1. Snips spring action handle with short blades used to cut heavy duty wire and corsage and boutonniere stems
  2. Service- all interactions between a customer and an employer to provide the customer with friendly, knowledgeable service
  3. -tradeshow displaying the products of many designers, companies and collections Promotions advancement or growth of a product through advertisement
  4. - itemized list of current assets; quantity of good or materials on hand
  5. Flow - total movement of money in and out of a business
  6. business of preparing advertisements for publication or broadcast Business Plan document which summarizes the objectives of a business
  7. Cooler - refrigerator where fresh flowers are stored which is large enough for people to walk in and shop
  8. Wire -strong, malleable wire used to add decoration and support to designs; available in many different colors
  9. Wire - thin green wire used to strengthen and lengthen stems
  10. Color - seasonal plants; for example begonias, poinsettias and pansies
  11. of Sale - system which manages sales and inventory electronically

20 Clues: Shine- spray used to clean and shine leaves • - multiplication or increase by natural reproduction • Flow - total movement of money in and out of a business • Wire - thin green wire used to strengthen and lengthen stems • of Sale - system which manages sales and inventory electronically • Wire- used to add sparkle and shine to bouquets and arrangements • ...

Customer Service Skills 2022-07-09

Customer Service Skills crossword puzzle
Across
  1. finding solution
  2. find a solution to conflict
Down
  1. convey message
  2. knowing the service
  3. convincing
  4. not distracted
  5. not impatient
  6. knowing the product

8 Clues: convincing • not impatient • convey message • not distracted • finding solution • knowing the service • knowing the product • find a solution to conflict

page 2 2023-10-10

page 2 crossword puzzle
Across
  1. people who know any information about retail store or any store company
  2. takes time to look at prices and brands
  3. people who are in charge of managing budget gerneration
  4. information used for employees to determine custormers behavoir
Down
  1. multiple store locations
  2. information is used to help retailers determine customer behavior
  3. switching your product for another product
  4. recommending a similar product to one being bought
  5. privacy you can not share any customer's data
  6. financial institution helps customers without on-hand cash
  7. people who keep the stores in business
  8. product travel from its creation to customer
  9. treating colored or uncolored LGBTQ etc.people unfairly

13 Clues: multiple store locations • people who keep the stores in business • takes time to look at prices and brands • switching your product for another product • product travel from its creation to customer • privacy you can not share any customer's data • recommending a similar product to one being bought • people who are in charge of managing budget gerneration • ...

HELPFUL TOOLS 2014-09-30

HELPFUL TOOLS crossword puzzle
Across
  1. customers with a personalized, easy-to-read summary of all lines on the account and includes plan details as well as services and features
  2. by customer care representatives to research and adjust mobile download purchase
  3. effortless access to view customer’s account history for payments, arrangements, upgrade eligibility
  4. system is considered our contact management system
  5. tool can be used to mirror the customer’s account online
  6. tool can be used to help the customer find a store in their area or any area in need to
  7. treatment for collections status customers according to certain criteria, such as credit class, tenure, and history
  8. tool can be used to help the customer select the best data plan (1st Part)
Down
  1. does the "s" in csp stand for
  2. used that allows reps to process payments electronically
  3. does the "p" in csp stand for
  4. billing and Customer Service system
  5. tool can be used to help the customer select the best data plan (2nd Part)
  6. does the "c" in csp stand for
  7. that can be used to send the customer a text message , reset voicemail passcode
  8. tool can used and is considered AT&T’S knowledge base library

16 Clues: does the "s" in csp stand for • does the "p" in csp stand for • does the "c" in csp stand for • billing and Customer Service system • system is considered our contact management system • used that allows reps to process payments electronically • tool can be used to mirror the customer’s account online • tool can used and is considered AT&T’S knowledge base library • ...

HELPFUL TOOLS 2014-09-30

HELPFUL TOOLS crossword puzzle
Across
  1. tool that can be used to send the customer a text message , reset voicemail passcode
  2. what tool can used and is considered AT&T’S knowledge base library
  3. what does the "p" in csp stand for
  4. enables effortless access to view customer’s account history for payments, arrangements, upgrade eligibility
  5. what tool can be used to help the customer find a store in their area or any area if need to
  6. what tool can be used to help the customer select the best data plan (2nd Part)
  7. system used that allows reps to process payments electronically
Down
  1. used by customer care representatives to research and adjust mobile download purchase
  2. AT&T’S billing and Customer Service system
  3. what does the "s" in csp stand for
  4. determines treatment for collections status customers according to certain criteria, such as credit class, tenure, and history
  5. what tool can be used to help the customer select the best data plan (1st Part)
  6. provides customers with a personalized, easy-to-read summary of all lines on the account and includes plan details as well as services and features
  7. this system is considered our contact management system
  8. what does the "c" in csp stand for
  9. what tool can be used to mirror the customer’s account online

16 Clues: what does the "p" in csp stand for • what does the "s" in csp stand for • what does the "c" in csp stand for • AT&T’S billing and Customer Service system • this system is considered our contact management system • what tool can be used to mirror the customer’s account online • system used that allows reps to process payments electronically • ...

HELPFUL TOOLS 2014-09-30

HELPFUL TOOLS crossword puzzle
Across
  1. what tool can used and is considered AT&T’S knowledge base library
  2. this system is considered our contact management system
  3. what does the "s" in csp stand for
  4. what does the "p" in csp stand for
  5. system used that allows reps to process payments electronically
  6. what tool can be used to help the customer select the best data plan (2nd Part)
  7. what tool can be used to mirror the customer’s account online
  8. what tool can be used to help the customer select the best data plan (1st Part)
  9. what does the "c" in csp stand for
Down
  1. enables effortless access to view customer’s account history for payments, arrangements, upgrade eligibility
  2. determines treatment for collections status customers according to certain criteria, such as credit class, tenure, and history
  3. used by customer care representatives to research and adjust mobile download purchase
  4. tool that can be used to send the customer a text message , reset voicemail passcode
  5. what tool can be used to help the customer find a store in their area or any area if need to
  6. AT&T’S billing and Customer Service system
  7. provides customers with a personalized, easy-to-read summary of all lines on the account and includes plan details as well as services and features

16 Clues: what does the "s" in csp stand for • what does the "p" in csp stand for • what does the "c" in csp stand for • AT&T’S billing and Customer Service system • this system is considered our contact management system • what tool can be used to mirror the customer’s account online • system used that allows reps to process payments electronically • ...

Evee Assistant Features and More 2024-09-17

Evee Assistant Features and More crossword puzzle
Across
  1. A new feedback _will be provided on approximately 10% of calls.
  2. The Evee Assist call history feature identifies a prior call from the customer in the past _ days.
  3. _ is a real-time transcript that shows evee Assist call intents identified, while restating the reason for the call. Which helps evee deliver more accurate solutions that specialists can click on if they need assistance.
  4. _explains and provides information for why the customer has previously called.
  5. The_ option allows specialists the ability to modify search results or initiate new searches.
  6. The new call history widget will display information for up to a total of _call interactions.
  7. _ is the day of the month or year as specified by a number.
  8. The call history summary is based on_ captured during the specialist and customer conversation.
  9. The new Call History can help reduce & service _'s by: displaying what last call was about, discussed and promised, identifying problems and resolve them quicker, identifying specific transactions the customer previously called about, and educating specialist to reduce number of times customer calls back for same issue.
Down
  1. _ is displayed when customer selects reason to call us on Contact Us page from Chase mobile app, Natural Language Understanding (NLU) or confirms IVR call prediction that call reason shows in this section.
  2. The _ feature allows specialist to send customers a text message that includes link to self-service guidance on how they can dispute charge after it posts.
  3. _ 3rd 2024 Evee Assist Call History Feature was launched to the entire enterprise.
  4. The _ is defaulted based on account customer identified in IVR. Specialists can switch between Card and Retail when needed based on the call they are servicing.
  5. _ button is a feature that allows specialists the option to provide real-time feedback on every call by clicking thumbs up/down buttons.
  6. _ panel will display three components Call Reason, Date and Call Summary of the most recent calls.
  7. _ Virtual Assistant tool that provides helpful resources during call, in real time, based on conversation between customer and specialist.

16 Clues: _ is the day of the month or year as specified by a number. • A new feedback _will be provided on approximately 10% of calls. • _explains and provides information for why the customer has previously called. • _ 3rd 2024 Evee Assist Call History Feature was launched to the entire enterprise. • ...

GPL Crossword 2014-10-07

GPL Crossword crossword puzzle
Across
  1. cx has expressed concern wrong information is being reported to credit bureas
  2. The customer has signed the loan agreement on a current or past loan
  3. Agent is required to advise customer “can negatively effect future loans with GPL”
  4. To reissue funds to bank account we have to wait 3 banking business day for
  5. Application can be edited by the customer
  6. Process of removing the bad bank flag to allow deposit/withdraw from customers account
  7. cci adv “ I am in the process of filing for bankruptcy”
  8. cci adv “I need to make pymnt arrangements” acct is pastdue
  9. verification document(s) has been received
  10. customer reapplying for a new loan and there is a balance still owed on previous loan
  11. Pre Application, no account in Admin
  12. Social Security Card, Drivers License, Bank Statement, Proof of Income
  13. customer emails in asking "Why am I declined" customer lives in the state of Vermont
  14. Customer is elgible to reapply in 24 hours or 3 bank business days
  15. verification document(s) fail/pass
  16. Post Funding, account holder has paid off first and taken additional loan(s)
  17. Payment required based on loan terms and agreement
  18. The loan is approved and waiting on the customer to sign
  19. Application isnt finished
  20. loan is unsecured and is paid back in equal payments at fixed intervals
  21. Date of Birth or ______________
  22. Customer does not have an outstanding balance
  23. The customer has made changes to the application
  24. cci adv “ Did you receive my documents?”
  25. fifth business day before 5:30pm ET
  26. customer calls in, agent unable to hear
  27. Pre funding, account holder has not received first loan
Down
  1. Email sent to customer containing a 6 digit number required for application process
  2. customer is need of changing Employer information
  3. Customer pays the total balance
  4. “Ive had to call back three times today to get this issue resolved”
  5. Customer makes payment above scheduled amount
  6. required to utilize this comment class when a system generated note is recorded
  7. 3 banking business days, $30 fee, Account Service contacts
  8. California customers are not eligible for these type of payments
  9. used by Verification and Fraud agents
  10. Customers loan is accepted and pending to receive funds, however customer enter wrong pay cycle and scheduled payments do not reflect the same schedule and pay dates.
  11. "I think your interest is to high"
  12. System generated feature, not always offered
  13. Refer to Article 4 for the correct process and handle situations
  14. part of a scheduled payment
  15. customer is eligible for a refinance option, calling in to inquire on process
  16. Customer must make arrangements by 5:00p ET, one business day prior to due date
  17. customer unable to reset password
  18. APR is broken down in order for customers to pay in full early
  19. cci adv “I have not received my funds”
  20. "Thank you for calling Great Plains Lending"

47 Clues: Application isnt finished • part of a scheduled payment • Customer pays the total balance • Date of Birth or ______________ • customer unable to reset password • "I think your interest is to high" • verification document(s) fail/pass • fifth business day before 5:30pm ET • Pre Application, no account in Admin • used by Verification and Fraud agents • ...

FIN-CROSS 2022-09-27

FIN-CROSS crossword puzzle
Across
  1. Distribution of money to owners of an organization is called
  2. Interest on interest is also called ___ interest
  3. Exact point when a business's income equals its expenses
  4. Indicator of how quickly an asset can be turned into cash for full market value
  5. Intangible asset's cost is spread across time via
  6. A new loan which helps to pay off an existing one
  7. A document to a customer to request payment for a good or service received
Down
  1. An intangible asset that represents the value of a business's reputation
  2. It is an asset that is offered to the lender as security in lieu of a loan
  3. Financing your business idea through donations of money from the public
  4. Money that a business spends
  5. The ability of a customer to obtain goods or services before payment
  6. The difference between the selling price of a good or service and the profit
  7. A failure to pay a loan or other debt obligation
  8. A check by an auditor or tax official on your financial records
  9. _____ cost is not part of producing a good or service
  10. Limiting risk in financial assets is done through
  11. Fixed costs associated with operating a business
  12. A list of future financial transactions
  13. Record now, Pay now or later system

20 Clues: Money that a business spends • Record now, Pay now or later system • A list of future financial transactions • A failure to pay a loan or other debt obligation • Fixed costs associated with operating a business • Interest on interest is also called ___ interest • Limiting risk in financial assets is done through • Intangible asset's cost is spread across time via • ...

Striker crossword 2015-08-05

Striker crossword crossword puzzle
Across
  1. positive greetings
  2. how the customer feels when leaving our store
  3. general tidying
  4. identify the striker
  5. facial expression
  6. polite customer service
Down
  1. energetic and mobile
  2. duty to help control the shop floor
  3. assigned an area
  4. conscious of everything going on around

10 Clues: general tidying • assigned an area • facial expression • positive greetings • energetic and mobile • identify the striker • polite customer service • duty to help control the shop floor • conscious of everything going on around • how the customer feels when leaving our store

Marketing 2016-09-02

Marketing crossword puzzle
Across
  1. Process of telling people about the product
  2. predict sales
  3. Consists of dynamic activities that focus on the customer
  4. Delivery of product
  5. Anything to be bought or sold
  6. Product, place, price, promotion
  7. An individual or group who buys products
  8. Plan of action
  9. how much paid for the item
Down
  1. Strength,weakness,threat, opportunity
  2. An action done for you
  3. physical item
  4. A specific group of people who the company focuses on to satisfy
  5. Roadmap for marketing
  6. concept
  7. Where products are available to customers

16 Clues: concept • predict sales • physical item • Plan of action • Delivery of product • Roadmap for marketing • An action done for you • how much paid for the item • Anything to be bought or sold • Product, place, price, promotion • Strength,weakness,threat, opportunity • An individual or group who buys products • Where products are available to customers • ...

FIN-CROSS 2022-09-27

FIN-CROSS crossword puzzle
Across
  1. The ability of a customer to obtain goods or services before payment
  2. Exact point when a business's income equals its expenses
  3. _____ cost is not part of producing a good or service
  4. A failure to pay a loan or other debt obligation
  5. A check by an auditor or tax official on your financial records
  6. Limiting risk in financial assets is done through
  7. Indicator of how quickly an asset can be turned into cash for full market value
  8. Interest on interest is also called ___ interest
  9. Fixed costs associated with operating a business
Down
  1. Money that a business spends
  2. It is an asset that is offered to the lender as security in lieu of a loan
  3. A new loan which helps to pay off an existing one
  4. Record now, Pay now or later system
  5. Intangible asset's cost is spread across time via
  6. Distribution of money to owners of an organization is called
  7. A list of future financial transactions
  8. Financing your business idea through donations of money from the public
  9. The difference between the selling price of a good or service and the profit
  10. A document to a customer to request payment for a good or service received
  11. An intangible asset that represents the value of a business's reputation

20 Clues: Money that a business spends • Record now, Pay now or later system • A list of future financial transactions • A failure to pay a loan or other debt obligation • Fixed costs associated with operating a business • A new loan which helps to pay off an existing one • Intangible asset's cost is spread across time via • Limiting risk in financial assets is done through • ...

Challenge 1 2024-09-12

Challenge 1 crossword puzzle
Across
  1. User type of customer
  2. The feature the customer needs to solve is a part of this domain
  3. Who should the email go to?
  4. email What should be sent to the customer's leads
Down
  1. The customer could use this integration to solve their question
  2. Competitor of Gmail
  3. First name of customer
  4. Ownership Service Principle
  5. The customer's plan type

9 Clues: Competitor of Gmail • User type of customer • First name of customer • The customer's plan type • Who should the email go to? • Ownership Service Principle • email What should be sent to the customer's leads • The customer could use this integration to solve their question • The feature the customer needs to solve is a part of this domain

Customer Service Vocab 2024-07-31

Customer Service Vocab crossword puzzle
Across
  1. - Explain the nature of customer service in the hospitality and tourism industry. (7 letters)
  2. - Build and maintain relationships with customers. (13 letters)
  3. - Explain the importance of meeting and exceeding customer/guest expectations. (12 letters)
  4. - Explain the role of customer service as a component of selling relationships. (7 letters)
Down
  1. - Explain factors that motivate people to choose a hospitality and tourism site. (8 letters)
  2. - Identify factors associated with positive customer experiences. (11 letters)
  3. - Identify company’s brand promise. (5 letters)

7 Clues: - Identify company’s brand promise. (5 letters) • - Build and maintain relationships with customers. (13 letters) • - Identify factors associated with positive customer experiences. (11 letters) • - Explain the importance of meeting and exceeding customer/guest expectations. (12 letters) • ...

January 11th 2016-12-30

January 11th crossword puzzle
Across
  1. PONY'S CAPTAIN
  2. BATALI RESTAURANT
  3. ONLY ANATOMY AMELIA KNOWS
  4. LAMB &
  5. MLB HOF
  6. SURPRISE EVENT
  7. FLUID
Down
  1. FAGE`
  2. REGULAR I GUESS
  3. WORST CUSTOMER SERVICE
  4. 4 2
  5. I DO COMPUTER IN THIS
  6. STEEL CUT
  7. & PICKLE
  8. ME AND YOU
  9. COLOR OF THE EYE

16 Clues: 4 2 • FAGE` • FLUID • LAMB & • MLB HOF • & PICKLE • STEEL CUT • ME AND YOU • PONY'S CAPTAIN • SURPRISE EVENT • REGULAR I GUESS • COLOR OF THE EYE • BATALI RESTAURANT • I DO COMPUTER IN THIS • WORST CUSTOMER SERVICE • ONLY ANATOMY AMELIA KNOWS

Riverland Fresh Crossword No 1 2014-02-16

Riverland Fresh Crossword No 1 crossword puzzle
Across
  1. very entertaining
  2. Unite Grow
  3. Part of region
  4. Look shop buy
  5. Membership level
  6. Committee member name
  7. Meet and greet
  8. Identifies business
  9. Employees
Down
  1. Flows under bridge
  2. Bottom line
  3. Sandy arranges it
  4. Admin matters
  5. Customer needs
  6. Member supplies fuel
  7. Seen in Commercial

16 Clues: Employees • Unite Grow • Bottom line • Admin matters • Look shop buy • Customer needs • Part of region • Meet and greet • Membership level • very entertaining • Sandy arranges it • Flows under bridge • Seen in Commercial • Identifies business • Member supplies fuel • Committee member name

Inbound Crossword Puzzle 2022-05-25

Inbound Crossword Puzzle crossword puzzle
Across
  1. The city that charges additional tax to extend
  2. The _____ address indicates where the vehicle is kept
  3. The customer is responsible for maintaining this during their lease
  4. ____ added statement
  5. Option that adds more time to the lease
  6. A person who signs for a business account who guarantees payments will be made
  7. _____ spirit
  8. The customer will not pay a ____ if they get a new vehicle within 30 days after turn in.
  9. Step 2 of the 6-1-1 process
  10. The state that requires additional documents to purchase
  11. Step 3 in the 6-1-1 process
  12. We do not remove credit marks as a _____
  13. Educate and _____
  14. Customer _____
  15. What the customer receives after purchasing
  16. The Honda _____ is for 3 years or 36k miles
  17. What a lease customer is called
  18. One of the states that always requires paperwork to extend
Down
  1. A type of lease that cannot extend
  2. What the customer signs at the dealership
  3. Your limit for a _____ waiver is $50
  4. Document required to release title
  5. The system where we can reset a customer's password
  6. The name of the training team in the LMC
  7. The name of the Honda robot
  8. You can _____ up to 18 months without verbal approval
  9. This state requires extra signatures to extend
  10. You can look up property tax bills in _____
  11. Step 1 of the vehicle return process
  12. Our title company
  13. Our inspection company
  14. Our department
  15. Our automatic payment system

33 Clues: _____ spirit • Customer _____ • Our department • Our title company • Educate and _____ • ____ added statement • Our inspection company • The name of the Honda robot • Step 2 of the 6-1-1 process • Step 3 in the 6-1-1 process • Our automatic payment system • What a lease customer is called • A type of lease that cannot extend • Document required to release title • ...

business terminology puzzle assighment 2014-11-13

business terminology puzzle assighment crossword puzzle
Across
  1. mailing or emailing any advertisement, flyer, coupons , etc. directly to a person home or email address
  2. the general type and category, of product or services that a business sells or offers to their customers
  3. business or performing a service
  4. the moment or event that causes the customers to decide to purchase your product or service
  5. the group of customers that you are trying to attract and sell your product to.
  6. the customer who purchases the product or service that a business is selling
Down
  1. the act of meeting people and building relationships with them to help marketing your business
  2. a business selling similar products ( clothes, auto supplies)
  3. a complete overview of every aspect of a business.
  4. a customer tells other people about your product or service, whether good or bad.
  5. a similar business selling similar products or services in a nearby location
  6. the statistics about the area your business is located in

12 Clues: business or performing a service • a complete overview of every aspect of a business. • the statistics about the area your business is located in • a business selling similar products ( clothes, auto supplies) • a similar business selling similar products or services in a nearby location • ...

MCS Crossword 2012-12-19

MCS Crossword crossword puzzle
Across
  1. What is Ian Traill's middle name
  2. What is the CSP Secretary's first name
  3. The staff rep group is called the ......... Line Connect Group
  4. 150 hours are the amount that should be .......... during the RP period
  5. EAP is a ........... service
  6. A template you complete to ensure your work is accurate
  7. Award and .......... is a great way to celebrate your team mates contribution
  8. Bruce Young is the New Customers and Mainstream ........ Manager
  9. The phone mode you go into during a Oh&s break
  10. A tool to assist you to manage your work life balance ..............working hours
  11. The name of the carer’s room in 400 George St
Down
  1. ............. Based decision making process
  2. .........Mole is the name on the bottom of all CSP customer letters
  3. Leave type available for blood donation, Jury service ect
  4. What you use to decide if you call a customer back
  5. CS0’s and TL can request changes to a roster after they are issued during the ........... period
  6. The place where you record your daily hours ........ Record
  7. 150 is the number of hours you need to ........ each rp
  8. Who can you ask for IT Service Desk questions
  9. how many days personal leave without certificate can you take in a 12 month period

20 Clues: EAP is a ........... service • What is Ian Traill's middle name • What is the CSP Secretary's first name • ............. Based decision making process • Who can you ask for IT Service Desk questions • The name of the carer’s room in 400 George St • The phone mode you go into during a Oh&s break • What you use to decide if you call a customer back • ...

A-Team Practice: Glossary Terms 2023-10-06

A-Team Practice: Glossary Terms crossword puzzle
Across
  1. standards used in making a decision (plural form)
  2. a person who buys goods and/or services
  3. a charge to a customer by the bank for a service such as writing a check or using an ATM machine
  4. the wise use of natural resources
  5. trading a good or service for another good or service or for money
  6. one who advertises
  7. the yearly (annual) decline in the value of something
  8. a sum or percentage paid to an agent for his or her services
  9. property or money received from an estate or through a will
  10. to buy and/or use goods and/or services
  11. to examine the similarities and differences
Down
  1. buying products from other countries
  2. a plan for the use of time, money or resources
  3. the direct trade of goods and services between people without the use of money
  4. charted by the state, a business that operates as a legal entity separate from its owners
  5. the act of putting money into an account in bank or other financial institution
  6. anything that is helpful or advantageous
  7. objects that can be held or touched that can satisfy people's wants
  8. a person who shares the responsibility of the loan with the primary borrower
  9. making the best possible use of scarce resources

20 Clues: one who advertises • the wise use of natural resources • buying products from other countries • a person who buys goods and/or services • to buy and/or use goods and/or services • anything that is helpful or advantageous • to examine the similarities and differences • a plan for the use of time, money or resources • making the best possible use of scarce resources • ...

Customer Service Crossword 2013-10-05

Customer Service Crossword crossword puzzle
Across
  1. you would sent a message via...
  2. pre phone call message
  3. broken TV
  4. Tv runs all the time
  5. to make calls
Down
  1. free tv for confused patients
  2. where you would purchase a smartcard
  3. cheaper package for long stay patients

8 Clues: broken TV • to make calls • Tv runs all the time • pre phone call message • free tv for confused patients • you would sent a message via... • where you would purchase a smartcard • cheaper package for long stay patients

Customer Service Week 2023-10-03

Customer Service Week crossword puzzle
Across
  1. The zone a person feels safe and in control
  2. Taking the initiative is a sign of what
  3. Which zone do you acquire new skills
  4. The combined action of a group of people
Down
  1. Which CORE Value displays patience and flexibility
  2. Team players have what kind of attitude
  3. To display integrity, you value
  4. To be a team player, who do you hold accountable

8 Clues: To display integrity, you value • Which zone do you acquire new skills • Team players have what kind of attitude • Taking the initiative is a sign of what • The combined action of a group of people • The zone a person feels safe and in control • To be a team player, who do you hold accountable • Which CORE Value displays patience and flexibility

AI Terms 2024-10-29

AI Terms crossword puzzle
Across
  1. An animated robot that likes to Bend things.
  2. Wave 5 of AI advancement is often summarized in this three letter acronym.
  3. "______" Touch relies heavily on self-service content and knowledge base resources to guide users through their customer journey.
  4. Similar to Produce at a Grocery store "____" life Should be considered when pruning Knowledge management articles that are no longer relevant.
  5. "_____" Case Deflection is when a Customer goes to log a case and finds an answer as they log the case, canceling logging the case.
  6. "____" Microsoft's Agent used in Bing Searches
Down
  1. A Fictional Company that caused the events in Terminator.
  2. Coupa's Customer facing AI chat agent.
  3. Wave 3 of AI advancement as described by salesforce as a partnership with Humans and AI "____"
  4. The "_____" is a Bio Chip in Cyberpunk 2077 used to transfer your personality
  5. "___"9000 Is the onboard ship assistant in Space Odyssey 2001.
  6. "_____" Case Deflection is when a Customer gets an answer without beginning to log a case through self service channels.

12 Clues: Coupa's Customer facing AI chat agent. • An animated robot that likes to Bend things. • "____" Microsoft's Agent used in Bing Searches • A Fictional Company that caused the events in Terminator. • "___"9000 Is the onboard ship assistant in Space Odyssey 2001. • Wave 5 of AI advancement is often summarized in this three letter acronym. • ...

Training Day 4 Review 2015-07-31

Training Day 4 Review crossword puzzle
Across
  1. ______ the customers issue by asking probing questions.
  2. Building rapport with your customer helps you ____ with your customer.
  3. We always want to ______ products and promotions to our customers.
  4. Name of the billing system we use.
  5. We don't want our customers to have a _______ experience when calling customer service.
Down
  1. We want our customers to have a ______ experience when calling customer service.
  2. We use ______ to see the alerts and find information about our products.
  3. ______ the call by recapping, offering additional assistance, stating your name and branding your call.

8 Clues: Name of the billing system we use. • ______ the customers issue by asking probing questions. • We always want to ______ products and promotions to our customers. • Building rapport with your customer helps you ____ with your customer. • We use ______ to see the alerts and find information about our products. • ...

Vocabulary 2022-01-27

Vocabulary crossword puzzle
Across
  1. diriger une entreprise
  2. directeur
  3. livraison
  4. en haut ( de l'écran)
  5. client
  6. devoir ( argent)
  7. le P.D.G
Down
  1. service
  2. verser
  3. marque
  4. en bas ( de l'écran)
  5. traverser
  6. une fois
  7. le chiffre d'affaires
  8. deux fois

15 Clues: verser • marque • client • service • une fois • le P.D.G • directeur • traverser • livraison • deux fois • devoir ( argent) • en bas ( de l'écran) • en haut ( de l'écran) • le chiffre d'affaires • diriger une entreprise

Tourism ClassWork 2023-03-22

Tourism ClassWork crossword puzzle
Across
  1. Big stakeholder in tourism
  2. The right to sell a company's product in a particular area using the companies name
  3. A system used to monitor and control food contamination
  4. Founder of Sandals and Beaches hotel chains
  5. Good infrastructure,safe& cheap destination
  6. A tourist that is primarily interested in observing and preserving the natural environment
  7. When a company has low personal and procedural service
Down
  1. Creating new ways to solve existing problems or improving upon existing techniques
  2. A person who sets up a business or businesses, taking on financial risks in the hope of profit
  3. Measuring your company's performance against the best in the industry
  4. What tourists hope or anticipate from a product or service
  5. A service cannot be stored for later use
  6. Dividing the market based on personality traits, opinions, interests and values
  7. Feedback from a customer that leads to gaining another customer
  8. A document established by experts, approved by a recognised body that provides guidance on the design & use of products

15 Clues: Big stakeholder in tourism • A service cannot be stored for later use • Founder of Sandals and Beaches hotel chains • Good infrastructure,safe& cheap destination • When a company has low personal and procedural service • A system used to monitor and control food contamination • What tourists hope or anticipate from a product or service • ...

WM Crossword! 2024-07-09

WM Crossword! crossword puzzle
Across
  1. Type of case to dispose of electronic waste.
  2. Type of case needed to move a container.
  3. This container can come as a 4yrd, 6yrd, 8yrd, etc.
  4. Type of case needed to dispose of dirt, asbestos, etc.
  5. When the hauler says they nothing will be done until bill is paid.
  6. Service to have the compactor cleaned.
  7. This container can come as a 36gal, 64gal, 96gal, etc.
  8. This container can come as a 20yrd, 30yrd, 40yrd, etc.
Down
  1. This case is made due to damage to the customers property.
  2. This is used to bind materials, such as cardboard or plastic.
  3. When the customer is requesting a delivery of a new container.
  4. The dumpster is ___ and cannot be serviced due to incorrect waste.
  5. This is needed when the containers at a location do not match what we in our records.
  6. Service where the driver waits onsite while the customer fills the container.
  7. 3rd party service to remove excess waste.

15 Clues: Service to have the compactor cleaned. • Type of case needed to move a container. • 3rd party service to remove excess waste. • Type of case to dispose of electronic waste. • This container can come as a 4yrd, 6yrd, 8yrd, etc. • Type of case needed to dispose of dirt, asbestos, etc. • This container can come as a 36gal, 64gal, 96gal, etc. • ...

Marketplaces 2023-05-07

Marketplaces crossword puzzle
Across
  1. the need of a product or service in the market
  2. the deal available on a product or service
  3. the stage when product or service is available in huge quantity
  4. the study or market, demand and supply
  5. the money lost by selling a product or service
  6. to ask the seller to reduce some cost price
Down
  1. the person who creates, makes a product
  2. the stage where product or service is available
  3. the person who sells the product or service in the market for profits
  4. the people who buy the product or service
  5. the people who are the end users of the product or service
  6. the money earned after selling the product or service

12 Clues: the study or market, demand and supply • the person who creates, makes a product • the people who buy the product or service • the deal available on a product or service • to ask the seller to reduce some cost price • the need of a product or service in the market • the money lost by selling a product or service • the stage where product or service is available • ...

Evee Assistant New Features & More 2024-09-16

Evee Assistant New Features & More crossword puzzle
Across
  1. A new feedback _will be provided on approximately 10% of calls.
  2. The Evee Assist call history feature identifies a prior call from the customer in the past _ days.
  3. _ is a real-time transcript that shows evee Assist call intents identified, while restating the reason for the call. Which helps evee deliver more accurate solutions that specialists can click on if they need assistance.
  4. _explains and provides information for why the customer has previously called.
  5. The_ option allows specialists the ability to modify search results or initiate new searches.
  6. The new call history widget will display information for up to a total of _call interactions.
  7. _ is the day of the month or year as specified by a number.
  8. The call history summary is based on_ captured during the specialist and customer conversation.
  9. The new Call History can help reduce & service _'s by: displaying what last call was about, discussed and promised, identifying problems and resolve them quicker, identifying specific transactions the customer previously called about, and educating specialist to reduce number of times customer calls back for same issue.
Down
  1. _ is displayed when customer selects reason to call us on Contact Us page from Chase mobile app, Natural Language Understanding (NLU) or confirms IVR call prediction that call reason shows in this section.
  2. The _ feature allows specialist to send customers a text message that includes link to self-service guidance on how they can dispute charge after it posts.
  3. _ 3rd 2024 Evee Assist Call History Feature was launched to the entire enterprise.
  4. The _ is defaulted based on account customer identified in IVR. Specialists can switch between Card and Retail when needed based on the call they are servicing.
  5. _ button is a feature that allows specialists the option to provide real-time feedback on every call by clicking thumbs up/down buttons.
  6. _ panel will display three components Call Reason, Date and Call Summary of the most recent calls.
  7. _ Virtual Assistant tool that provides helpful resources during call, in real time, based on conversation between customer and specialist.

16 Clues: _ is the day of the month or year as specified by a number. • A new feedback _will be provided on approximately 10% of calls. • _explains and provides information for why the customer has previously called. • _ 3rd 2024 Evee Assist Call History Feature was launched to the entire enterprise. • ...

Spectrum Crossword Answer key 2023-06-09

Spectrum Crossword Answer key crossword puzzle
Across
  1. This 3rd party device is a streaming platform device that can be connected to a customer's television set (HDMI ports required) and used to receive Spectrum TV service via our Spectrum TV App (STVA).
  2. Allows users to troubleshoot error codes and known issues for the Spectrum TV App and other products.
  3. A type of service interruption for issues within a specific line of business (LOB).
  4. Refers to how our systems tell the customer's device what Internet speeds they should receive.
  5. This device enables digital devices, such as personal computers, to communicate across different media, including telephone wires, cable lines, and radio waves
  6. provides temporary real-time technician location, route, and ETA (Estimated Time of Arrival) information to the customer.
  7. This cable connects individual subscribers to the cable system. It begins at a connection point on the cable tap/pedestal and ends at the subscriber's home.
  8. Once you have determined what type of Internet issue the customer is experiencing, you will navigate to this tool to begin troubleshooting.
  9. Spectrum's Learning Management System (LMS) where you can find training such as compliance courses, recursive training, etc. (two words)
  10. Service interruptions impacting several customers in a specific service area
  11. Credits issued when a circumstance is verified via a notes on the account, troubleshooting tools, a declared outage, etc.
  12. A problem with a product or service that spectrum has been made aware of through previous reports and system monitoring (two words)
  13. The term used to describe how well agents stick to their planned work schedules.
  14. The practice of sending out mass emails that are fraudulent in nature with the intention of obtaining confidential information
  15. Customers generally have this device in their home or business to pass data to and from their Local Area Network and the Internet
Down
  1. A summary of the customer interaction given at the end of the call
  2. A type of cable with a metal tip used to connect the modem to the spectrum infrastructure
  3. This action performed by a Representative at the start of every call/chat request that is specific to an account.
  4. wireless networking protocol that allows devices to communicate without direct cable connections so that multiple wireless devices can connect to the Internet simultaneously
  5. This action is required for any account or billing service changes; or the sharing of certain account or billing details
  6. A modem that contains a built-in router
  7. This brings together Spectrum Internet, Advanced WiFi, and Unlimited Spectrum Mobile to deliver the nation’s first converged connectivity experience (two words)
  8. Advanced WiFi's answer to wireless network dead zones within a house or building.
  9. Credits issued when a a circumstance is not verified but given to maintain a good customer experience or relationship.
  10. Remove all lines of business
  11. A portal tool that has various tabs to assist with account handling for all customers.
  12. This is the database that contains all of the customer account information and provides the information to Agent OS
  13. This software protects users' systems from behind the scenes without any interruptions. (Two words)
  14. A diagnostic tool used to support Internet, Video, and Voice services by displaying equipment signal levels, equipment logs (T4 timeouts), provisioning, hotlist and account information.
  15. This Knowledge Management tool is your one-stop-shop to locate business rules, procedures, and general information.

30 Clues: Remove all lines of business • A modem that contains a built-in router • A summary of the customer interaction given at the end of the call • Service interruptions impacting several customers in a specific service area • The term used to describe how well agents stick to their planned work schedules. • ...

ISG Crossword 1 2021-09-07

ISG Crossword 1 crossword puzzle
Across
  1. When carrier pushes policy information into our agency management system EPIC
  2. Center Customer service center staffed by carrier partner to provide service to eligible clients
  3. Salesperson responsible for bringing in new business and upselling and cross selling
  4. Third party who acts as conduit between carrier and client to place and service insurance coverage
  5. Insurance Solutions Group (small business)
Down
  1. Insurance Company like Liberty Mutual or Travelers
  2. Manager, Customer service representative who manages an independent book of business
  3. HUB's agency management system where client data is stored

8 Clues: Insurance Solutions Group (small business) • Insurance Company like Liberty Mutual or Travelers • HUB's agency management system where client data is stored • When carrier pushes policy information into our agency management system EPIC • Manager, Customer service representative who manages an independent book of business • ...

Marketing Information System and the Sales Order Process 2024-02-23

Marketing Information System and the Sales Order Process crossword puzzle
Across
  1. This software feature lets a company organize a marketing campaign and compile its results automatically.
  2. it is concerned with the creation, development and enhancement of the individualized customer relationships with carefully targeted customers and customer groups resulting in minimizing their total customer life time value.
  3. The number of units of the material the customer is requesting
  4. A written, binding document; the seller guarantees the buyer that, for some specified period of time, he can buy the product at the quoted price.
  5. Offer customers volume discounts to encourage larger sales order, which are more efficient to process.
  6. It integrated Accounting with all business processes, so when a sales order is recorded, the related accounting data are updated automatically.
  7. The process of determining how much to charge a particular customer
  8. when customers call a company to get assistance with a company's products, a representative can query a knowledge management database containing information about product.
  9. are data that remain fairly stable, such as customer name and address.
  10. Segmenting customers leads to better selling opportunities and revenue increases.
  11. Statement of prices, with no guarantee implied.
Down
  1. The SAP ERP will give an appropriate amount of ______ to a certain product or service so that the business is still profitable.
  2. In Fitter's old system, these were not integrated with the company's accounting records
  3. This feature serves as a database of promotional literature about products. the material can be routed to sales representatives or customers as needed.
  4. To accommodate the various ways that companies offer price discounts, SAP has developed this control mechanism that is called ____
  5. Identification number assigned to customer.
  6. Charges customers a lower fixed price because the order is usually large.
  7. The identification number assigned in the SAP ERP system to the item requested by the customer
  8. The number assigned by the customer to the sales transaction; this is different from the sales order number assigned by the seller (using SAP ERP) to the sales transaction.
  9. Accounting can print this document and mail it, fax it, or transmit it electronically to the customer.

20 Clues: Identification number assigned to customer. • Statement of prices, with no guarantee implied. • The number of units of the material the customer is requesting • The process of determining how much to charge a particular customer • are data that remain fairly stable, such as customer name and address. • ...

HPC04 Quiz 2&3 2023-04-24

HPC04 Quiz 2&3 crossword puzzle
Across
  1. MIS in the F&B service industry should focus on the service needs of the __________, or the guests who will patronize the establishment.
  2. A type of POS systems which are wired that process payments. They may be scattered throughout a restaurant, so that servers have multiple places nearby in which to process payments.
  3. The third significant component of an MIS of a restaurant which defines the efficiency and effectiveness of the service processes.
  4. IHG uses 2 systems to accommodate guests' reservations. The first one is IRIS, what is the other one?
  5. these are hotels which main purpose is actually in support of the gambling operation.
  6. An order type referring to Quick service system where payment is received while the order is created.
  7. when creating a reservation for a guest, we need to ask this important information aside from the number of adults.
  8. The objective of CEM is to gather, __________, and organize all steps of the customer journey and lifestyle through the customer’s perspective.
  9. Same as Taking out except it does not print a receipt in the kitchen.
  10. If the customer wants to pay tips you can add them via this button in ORO POS.
Down
  1. The moment the managers were able to fix the service strategy, the next thing to consider is the service __________.
  2. This type of POS gained popularity due to the pandemic.
  3. A unique identifier of a person needed to pull-up a member account.
  4. a computerized system that allows restaurant business owners to track their sales, cash flow, and food inventory.
  5. Systems in restaurants wherein servers can transact diners right at the table, from a smartphone, tablet, or handheld device.
  6. Technology and applications are essential for facilitating ______________ in the hotel industry.
  7. A process used to describe the moment the order was taken and confirmed, it will be entered into the computer. The computer then calculates the bill including tax. Once the customer pays, the staff will then enter the receipt number and the amount paid.
  8. In the long run, if the business will not be properly managed, it will result in __________.
  9. In some places, diners may be sat by a host and greeted by a server, but they may have the power to order themselves using a table side restaurant POS.

19 Clues: This type of POS gained popularity due to the pandemic. • A unique identifier of a person needed to pull-up a member account. • Same as Taking out except it does not print a receipt in the kitchen. • If the customer wants to pay tips you can add them via this button in ORO POS. • ...

Crossword game 2023-11-25

Crossword game crossword puzzle
Across
  1. ธุรกิจ
  2. บริการ
  3. สร้าง
  4. data ข้อมูลภายใน
  5. ข้อมูล
  6. สินค้า
Down
  1. data ข้อมูลภายนอก
  2. ลูกค้า
  3. ความสัมพันธ์
  4. ผลิต

10 Clues: ผลิต • สร้าง • ธุรกิจ • ลูกค้า • บริการ • ข้อมูล • สินค้า • ความสัมพันธ์ • data ข้อมูลภายใน • data ข้อมูลภายนอก

Crossword game 2023-11-25

Crossword game crossword puzzle
Across
  1. ธุรกิจ
  2. บริการ
  3. สร้าง
  4. data ข้อมูลภายใน
  5. ข้อมูล
  6. สินค้า
Down
  1. data ข้อมูลภายนอก
  2. ลูกค้า
  3. ความสัมพันธ์
  4. ผลิต

10 Clues: ผลิต • สร้าง • ธุรกิจ • ลูกค้า • บริการ • ข้อมูล • สินค้า • ความสัมพันธ์ • data ข้อมูลภายใน • data ข้อมูลภายนอก

GPL Crossword 2014-10-07

GPL Crossword crossword puzzle
Across
  1. The customer has made changes to the application
  2. part of a scheduled payment
  3. The customer has signed the loan agreement on a current or past loan
  4. Payment required based on loan terms and agreement
  5. used by Verification and Fraud agents
  6. Agent is required to advise customer “can negatively effect future loans with GPL”
  7. Customer pays the total balance
  8. Application isnt finished
  9. California customers are not eligible for these type of payments
  10. The loan is approved and waiting on the customer to sign
  11. customer reapplying for a new loan and there is a balance still owed on previous loan
  12. loan is unsecured and is paid back in equal payments at fixed intervals
  13. Application can be edited by the customer
  14. customer is eligible for a refinance option, calling in to inquire on process
  15. "I think your interest is to high"
  16. customer is need of changing Employer information
  17. System generated feature, not always offered
  18. verification document(s) has been received
  19. Customer does not have an outstanding balance
  20. APR is broken down in order for customers to pay in full early
  21. “Ive had to call back three times today to get this issue resolved”
  22. customer unable to reset password
  23. Date of Birth or ______________
  24. cci adv “I have not received my funds”
  25. cci adv “I need to make pymnt arrangements” acct is pastdue
Down
  1. To reissue funds to bank account we have to wait 3 banking business day for
  2. fifth business day before 5:30pm ET
  3. cx has expressed concern wrong information is being reported to credit bureaus
  4. Customers loan is accepted and pending to receive funds, however customer enter wrong pay cycle and scheduled payments do not reflect the same schedule and pay dates.
  5. Customer must make arrangements by 5:00p ET, one business day prior to due date
  6. Email sent to customer containing a 6 digit number required for application process
  7. required to utilize this comment class when a system generated note is recorded
  8. customer emails in asking "Why am I declined" customer lives in the state of Vermont
  9. cci adv “ I am in the process of filing for bankruptcy”
  10. Process of removing the bad bank flag to allow deposit/withdraw from customers account
  11. Customer is eligible to reapply in 24 hours or 3 bank business days
  12. Post Funding, account holder has paid off first and taken additional loan(s)
  13. Pre funding, account holder has not received first loan
  14. verification document(s) fail/pass
  15. Customer makes payment above scheduled amount
  16. Pre Application, no account in Admin
  17. "Thank you for calling Great Plains Lending"
  18. customer calls in, agent unable to hear
  19. 3 banking business days, $30 fee, Account Service contacts
  20. cci adv “ Did you receive my documents?”
  21. Social Security Card, Drivers License, Bank Statement, Proof of Income
  22. Refer to Article 4 for the correct process and handle situations

47 Clues: Application isnt finished • part of a scheduled payment • Customer pays the total balance • Date of Birth or ______________ • customer unable to reset password • verification document(s) fail/pass • "I think your interest is to high" • fifth business day before 5:30pm ET • Pre Application, no account in Admin • used by Verification and Fraud agents • ...

Sales Support Customer Service Week 2023-09-29

Sales Support Customer Service Week crossword puzzle
Across
  1. individual that is not a customer yet
  2. newest TRUBulk location
  3. this important rate is used to determine growth and retention
  4. Penalty type for losing 7% of your corn invoicing
  5. month Second Commission Advances are mailed
  6. highest discount level
  7. replacement for qrome products
  8. cross sell program name
  9. Product _____ Commission
Down
  1. second year customer
  2. Daily review in Connex of Customer Invoice Changes
  3. "D" in DP Loan Agreement
  4. plural 070
  5. first link on Sharepoint for seed information and reference materials
  6. seedtreatment brand for downstream treaters
  7. home state of PRI1

16 Clues: plural 070 • home state of PRI1 • second year customer • highest discount level • newest TRUBulk location • cross sell program name • "D" in DP Loan Agreement • Product _____ Commission • replacement for qrome products • individual that is not a customer yet • seedtreatment brand for downstream treaters • month Second Commission Advances are mailed • ...

Bermuda 2024-01-12

Bermuda crossword puzzle
Across
  1. this is not a state, but grands customer 7 additional days
  2. takes 3-4days to reflect
  3. only payment method accepted via customercare
  4. this is where additional numbers can be found
  5. Name the application that checks HLR status
  6. To find invoices which sub category in A360 must you be in
  7. customer or agents should email Creditservices@digicelgroup.com
  8. government issued ID and proof of address is required
  9. can be used to view customer data usage
Down
  1. when changing email must be sent to Info.Bermuda@digicelgroup.com
  2. One-way barred, normally by the 15th-18th
  3. The set of activities that allows a customer to be notified of the charges he has incurred over a service period.
  4. this is from the 1st to the end of the month
  5. agents have to reach out to the finance team to ensure not yet with third party collector
  6. when customer bill is in RED
  7. once payment is process and account is barred, this is manaually adjusted
  8. Full name, address on account, DOB and drivers license can be used
  9. No payment can be collect, the account is sent to external collection agency.

18 Clues: takes 3-4days to reflect • when customer bill is in RED • can be used to view customer data usage • One-way barred, normally by the 15th-18th • Name the application that checks HLR status • this is from the 1st to the end of the month • only payment method accepted via customercare • this is where additional numbers can be found • ...

Marketing Terms 2018-12-18

Marketing Terms crossword puzzle
Across
  1. trade associations that are founded and funded by businesses operating in a specific industry and that are responsible for public relations activities such as advertising, education, etc.
  2. a personalized presentation that shows how a product can benefit and provide value to the customer
  3. a description of what the advertising campaign is to accomplish
  4. the process of researching prospective customers before initially contacting them
  5. the sum of the results produced by a team
  6. the step in sales process when the customer decides to buy a product or service
  7. Release a written statement to inform the media about a new product or special event
  8. all communications used by a business to create a favorable impression of its products or services
  9. face-to-face communication between the buyer and seller that attempts to influence the buying decision
  10. A specific combination of promotional methods used for one product or a family of products
Down
  1. offering customers related products and services that could enhance the use of their purchased product
  2. an outline of how all the elements in the promotional mix will work together to reach their target market
  3. any non paid form of communication designed to arouse public interest about a product, service, business, or event
  4. an organized approach of generating a large number of ideas in a group setting
  5. a short, memorable phrase that establishes an identity for a brand
  6. the use of advertising to support and improve the environment
  7. the end user of a product or service
  8. the use of marketing activities that provide extra value and buying incentives for customers
  9. the act of contacting the customer after the sale to ensure satisfaction
  10. Relations activities and events that create goodwill for business or other organization

20 Clues: the end user of a product or service • the sum of the results produced by a team • the use of advertising to support and improve the environment • a description of what the advertising campaign is to accomplish • a short, memorable phrase that establishes an identity for a brand • the act of contacting the customer after the sale to ensure satisfaction • ...

Marketing Terms 2018-12-18

Marketing Terms crossword puzzle
Across
  1. a description of what the advertising campaign is to accomplish
  2. A specific combination of promotional methods used for one product or a family of products
  3. a short, memorable phrase that establishes an identity for a brand
  4. the end user of a product or service
  5. a personalized presentation that shows how a product can benefit and provide value to the customer
  6. any non paid form of communication designed to arouse public interest about a product, service, business, or event
  7. offering customers related products and services that could enhance the use of their purchased product
  8. the step in sales process when the customer decides to buy a product or service
  9. face-to-face communication between the buyer and seller that attempts to influence the buying decision
Down
  1. a written statement to inform the media about a new product or special event
  2. the sum of the results produced by a team
  3. the use of marketing activities that provide extra value and buying incentives for customers
  4. all communications used by a business to create a favorable impression of its products or services
  5. the use of advertising to support and improve the environment
  6. an organized approach of generating a large number of ideas in a group setting
  7. trade associations that are founded and funded by businesses operating in a specific industry and that are responsible for public relations activities such as advertising, education, etc.
  8. activities and events that create goodwill for business or other organization
  9. an outline of how all the elements in the promotional mix will work together to reach their target market
  10. the process of researching prospective customers before initially contacting them
  11. the act of contacting the customer after the sale to ensure satisfaction

20 Clues: the end user of a product or service • the sum of the results produced by a team • the use of advertising to support and improve the environment • a description of what the advertising campaign is to accomplish • a short, memorable phrase that establishes an identity for a brand • the act of contacting the customer after the sale to ensure satisfaction • ...

Kindness Crossword 2021-10-31

Kindness Crossword crossword puzzle
Across
  1. Tenderness
  2. Highest mountain on earth
  3. Fellowship
  4. emotional sensitivities
  5. fellow feeling
  6. Customer
  7. Treat with partiality
  8. Rapport
Down
  1. like neon gas
  2. Willing to share
  3. Beam or grin
  4. Asset for ballerinas
  5. act of pity
  6. Organ that pumps blood
  7. Philanthropist's act

15 Clues: Rapport • Customer • Tenderness • Fellowship • act of pity • Beam or grin • like neon gas • fellow feeling • Willing to share • Asset for ballerinas • Philanthropist's act • Treat with partiality • Organ that pumps blood • emotional sensitivities • Highest mountain on earth

MARKETING 2024-09-23

MARKETING crossword puzzle
Across
  1. Transactions between businesses
  2. The process of acquiring new customers
  3. Total market potential for a product or service
  4. Quantifiable measurements used to assess progress toward goals
  5. Financial benefit gained from an investment
  6. Responsible for managing a brand
Down
  1. A plan for setting product or service prices
  2. Transactions between businesses and individual consumers
  3. For managing customer interactions to improve customer satisfaction and loyalty
  4. Product with just enough features to satisfy early customers and help validate assumptions

10 Clues: Transactions between businesses • Responsible for managing a brand • The process of acquiring new customers • Financial benefit gained from an investment • A plan for setting product or service prices • Total market potential for a product or service • Transactions between businesses and individual consumers • ...

SUW Crossword Puzzle 2022-06-30

SUW Crossword Puzzle crossword puzzle
Across
  1. Anyone living at the same address who share income and household expenses.
  2. This is the term used when you need to confirm agent or customer information.
  3. ____ is a state where we only offer ACP services.
  4. Lifeline only subscribers receive a _____.
  5. This is no longer required on agent selfie.
  6. ________is a centralized system that determines whether subscribers are eligible for Lifeline. Universal Service Administrative Co. manages the National Eligibility Verifier and its customer service department, the Lifeline Support Center
  7. Effective 4/14, Agents and Supervisors will become _____ of SUW.
Down
  1. Platform in which ICs complete assignments.
  2. ICs have _______ ways of accessing ADP Work Market.
  3. Assignments in work market expire after_____days.
  4. What is a former title of DSP?
  5. How would the customer go about purchasing a tablet if they already received a free phone?
  6. This is where agents are required to complete the confirmation and training page.
  7. ____ is a state we are approved to distribute both ACP and Lifeline services.

14 Clues: What is a former title of DSP? • Lifeline only subscribers receive a _____. • Platform in which ICs complete assignments. • This is no longer required on agent selfie. • Assignments in work market expire after_____days. • ____ is a state where we only offer ACP services. • ICs have _______ ways of accessing ADP Work Market. • ...

HELPFUL TOOLS 2014-08-22

HELPFUL TOOLS crossword puzzle
Across
  1. this tool is considered as AT&T’s customer service knowledge base, more like AT&T’s Library
  2. what does the "c" in csp stand for
  3. a tool that can be used to get the program name and the content provider for a mobile download purchase
  4. a tool that provides a comparison of the customer's current plan and any savings by changing to the new plan (2 part answer)
  5. this tool can be used to confirm number availability to port over to AT&T service
  6. used to track direct fulfillment orders
  7. tool used for the reporting of Quality and Efficiency metrics for Internal Mobility Consumer Call centers
  8. a tool that provides a comparison of the customer's current plan and any savings by changing to the new plan (2 part answer)
  9. a tool that can be used to send the customer a text message, reset voicemail passcode, immediate call forwarding
  10. a tool that can be used to view the customer’s account online
Down
  1. what does the "s" in csp stand for
  2. tool that can be used to view your daily schedule
  3. a web-based tool that can be helpful to use when changing a customer’s mobile number
  4. tool used to handle customer inquiries regarding retail sales locations
  5. what is the new name of the OLAM tool
  6. tool used that allows reps to process payments electronically for wireless, wired, and U-verse accounts
  7. this tool can be used to view discount information for a specific FAN
  8. a Web-based application that provides the status of major network outage notifications, like switches, cell sites, voicemail platforms, E911, and others
  9. tool that can be used to view your ACE scores
  10. what does the "p" in csp stand for

20 Clues: what does the "s" in csp stand for • what does the "c" in csp stand for • what does the "p" in csp stand for • what is the new name of the OLAM tool • used to track direct fulfillment orders • tool that can be used to view your ACE scores • tool that can be used to view your daily schedule • a tool that can be used to view the customer’s account online • ...

Marketing Basics Review 2022-08-22

Marketing Basics Review crossword puzzle
Across
  1. Market where businesses and organizations purchase items for professional use
  2. The function of marketing that involves informing, persuading, and reminding potential customers about a good or service
  3. The function of marketing that involves the developing, maintaining, and improving of products and services
  4. Type of utility that involves making a product or service from raw materials
  5. Takes place whenever something is sold
  6. The idea that businesses should produce products and services that meet customers' needs
  7. The function of marketing that involves providing customers with products and services
Down
  1. The function of marketing that involves managing information about customers, trends, and the competition
  2. The function of marketing that involves getting products to customers
  3. A tangible item a customer can buy
  4. The function of marketing that involves the targeting and planning of marketing strategies
  5. In order to be considered part of a market, a consumer must be willing and _________ to buy the product
  6. Type of utility that involves communicating information about the product to customers
  7. Something a customer can purchase that is intangible
  8. The process of planning, pricing, promoting, selling, and distributing products and services to satisfy customers’ needs and wants
  9. The function of marketing that involves choosing what to charge for products and services
  10. Market where everyday people purchase items for personal use
  11. Type of utility that takes place when a product or service is purchased
  12. Utility is the _________ added to a product or service
  13. Type of utility that involves having products and services where customers want them
  14. Type of utility that involves having products and services available when customers want them

21 Clues: A tangible item a customer can buy • Takes place whenever something is sold • Something a customer can purchase that is intangible • Utility is the _________ added to a product or service • Market where everyday people purchase items for personal use • The function of marketing that involves getting products to customers • ...

ALL NATURAL PEST ELIMINATION 2024-01-19

ALL NATURAL PEST ELIMINATION crossword puzzle
Across
  1. FRONT OFFICE
  2. DOES INSPECTIONS
  3. RODENT
  4. BUG
  5. FRONT OFFICE
  6. BUG
Down
  1. DOES TREATMENTS
  2. SERVICE
  3. RODENT
  4. NEW CUSTOMER
  5. SERVICE FIRST TREATMENT

11 Clues: BUG • BUG • RODENT • RODENT • SERVICE • FRONT OFFICE • NEW CUSTOMER • FRONT OFFICE • DOES TREATMENTS • DOES INSPECTIONS • SERVICE FIRST TREATMENT

Customer Service Week Crossword Puzzle 2018-09-27

Customer Service Week Crossword Puzzle crossword puzzle
Across
  1. The act of helping someone.
  2. The quality of being friendly, generous, and considerate
  3. The 'I' in IBC.
  4. There is never a traffic jam on this mile.
  5. "Make me feel ________!"
  6. "__________, not tricks, keeps our customers loyal."
  7. The art of putting yourself in the position of the customer.
  8. This rule is our number one priority when communicating with customers
Down
  1. _____________ outsells promises.
  2. A facial expression formed primarily by flexing the muscles at the sides of the mouth
  3. The key to effective communication.
  4. Is contagious.
  5. One who purchases Mary Kay products.
  6. A means of solving a problem or dealing with a difficult situation.
  7. A person's ability to wait something out or endure something, without getting angry or frustrated.
  8. Can be positive or negative; an expression of favor or disfavor toward a person, place, thing, or event.

16 Clues: Is contagious. • The 'I' in IBC. • "Make me feel ________!" • The act of helping someone. • _____________ outsells promises. • The key to effective communication. • One who purchases Mary Kay products. • There is never a traffic jam on this mile. • "__________, not tricks, keeps our customers loyal." • The quality of being friendly, generous, and considerate • ...

Who Knows GES 2023-10-19

Who Knows GES crossword puzzle
Across
  1. When a person becomes heated
  2. Surveys, Outbound Shipping Labels, Digital BOLs, Texting Lines
  3. Program where exhibitor orders and information is placed
  4. Abbreviation for National Service Center
  5. Best Exhibitor Success Team in the Nation
  6. Participants in tradeshows and exhibitions
  7. Abbreviation for Dallas Market Center
  8. Youngest Dallas ES Teammate
  9. go.ges.com
  10. The number of EMEA Offices
  11. Provides support to colleagues
  12. Provides customer service support to exhibitors by being visible and available at show site, convention center floors
  13. Newest Dallas ES Teammate
  14. 69 Dollars a Day
  15. Connecting people to experiences, innovations and one another
  16. Another abbreviation for Material Handling Form
  17. VP over NSC and Exhibitor Success
  18. Dallas Branch Manager (First Name)
  19. Abbreviation for Service Quality Report
  20. Union workers who deliver/move furniture, lay carpet, and build booths are ________
  21. Deco Operations Manager
  22. Program that provides show information
Down
  1. Trust, Responsibility,Understanding, Excellence
  2. Union workers who work with GES freight leads
  3. Extroverted Dallas ES Teammate
  4. Provides customer service support to exhibitors via the GES Service desk while at show site
  5. Your Majesty the Queen
  6. Person who manages Show Organizers
  7. Dallas ES Teammate employed the longest
  8. GES provides services
  9. Prep, To prepare a show prior to show move-in
  10. 3rd Party Vendor under the GES Umbrella
  11. Organizations hold events called __________, where clients, communities, and business partners can share information about products, services, equipment, etc.
  12. To deliver extraordinary exhibitions experiences
  13. City where GES central office is located
  14. Warehouse Manager
  15. In house accommodations and Housing Services
  16. How many US cities is GES located in
  17. Freight Manager
  18. Food and Transportation Convenience
  19. The number of GES offices located in Canada
  20. Northeast Regional Director, Exhibitor Success

42 Clues: go.ges.com • Freight Manager • 69 Dollars a Day • Warehouse Manager • GES provides services • Your Majesty the Queen • Deco Operations Manager • Newest Dallas ES Teammate • The number of EMEA Offices • Youngest Dallas ES Teammate • When a person becomes heated • Extroverted Dallas ES Teammate • Provides support to colleagues • VP over NSC and Exhibitor Success • ...

DG-399 Customer Service Week Crossword Puzzle Get ready, get set, go...test your knowledge of great customer service and have fun solving this crossword service! 2021-05-24

DG-399 Customer Service Week Crossword Puzzle Get ready, get set, go...test your knowledge of great customer service and have fun solving this crossword service! crossword puzzle
Across
  1. Treat each customer as if they're you're ___ customer.
  2. ___.
  3. Responding to customer complaints is an __ to
  4. Making customers happy means _ their expectations.
Down
  1. One of the most important customer service skills
  2. service.

6 Clues: ___. • service. • Responding to customer complaints is an __ to • One of the most important customer service skills • Making customers happy means _ their expectations. • Treat each customer as if they're you're ___ customer.

Conversity 2022-01-24

Conversity crossword puzzle
Across
  1. The multi-journey connect package for Brands
  2. In-store IGS assistant range
  3. A individual tailored approach
  4. In-store IGS product range
  5. Project name of Product Data ingress tool (6,5)
  6. Latest new customer signing
  7. The advanced single journey connect package
  8. Software-As-A-Service
  9. Annual Recurring Revenue
Down
  1. IGS journey design and build tool
  2. Opposite of a bespoke strategy
  3. The basic single journey connect package
  4. Online IGS product range
  5. Our most recent customer to go-live
  6. Triple journey connect package
  7. Recommendation logic

16 Clues: Recommendation logic • Software-As-A-Service • Online IGS product range • Annual Recurring Revenue • In-store IGS product range • Latest new customer signing • In-store IGS assistant range • Opposite of a bespoke strategy • A individual tailored approach • Triple journey connect package • IGS journey design and build tool • Our most recent customer to go-live • ...

ISG Crossword 1 2021-09-07

ISG Crossword 1 crossword puzzle
Across
  1. HUB's agency management system where client data is stored
  2. Center, Customer service center staffed by carrier partner to provide service to eligible clients
  3. Third party who acts as conduit between carrier and client to place and service insurance coverage
  4. When carrier pushes policy information into our agency management system EPIC
Down
  1. Salesperson responsible for bringing in new business and upselling and cross selling
  2. Insurance Solutions Group (small business)
  3. Insurance Company like Liberty Mutual or Travelers
  4. Manager, Customer service representative who manages an independent book of business

8 Clues: Insurance Solutions Group (small business) • Insurance Company like Liberty Mutual or Travelers • HUB's agency management system where client data is stored • When carrier pushes policy information into our agency management system EPIC • Salesperson responsible for bringing in new business and upselling and cross selling • ...

Telecom Basics 2017-12-08

Telecom Basics crossword puzzle
Across
  1. This includes Collection, Processing and Distribution
  2. Aggregation of all non-recurring, periodic, and chargeable events on an account-by-account basis
  3. This includes Marketing, Planning, Sales, Knowledge management
  4. This includes Service Delivery and Service Assurance
Down
  1. This starts from customer order till activation of service on the network and billing
  2. Determining the charge/price of individual events
  3. A business process framework standard maintained for service providers in telecomuunication
  4. This includes Product, Customer, Revenue and Order management

8 Clues: Determining the charge/price of individual events • This includes Service Delivery and Service Assurance • This includes Collection, Processing and Distribution • This includes Product, Customer, Revenue and Order management • This includes Marketing, Planning, Sales, Knowledge management • ...

Chapter 7 Vocabulary 2015-01-22

Chapter 7 Vocabulary crossword puzzle
Across
  1. Market that includes as many customers as possible.
  2. Grid used to compare characteristics of your business with those of your direct competitors.
  3. Business in your market that sells a product or service similar to yours.
  4. Objective social and economic facts about people.
  5. New information that is collected for a particular purpose.
  6. Any social, economic, or political factors that could impact your business including global, national, and industry-related factors.
Down
  1. Organized way to gather and analyze information needed to make business decisions.
  2. Market segments based on where consumers live or where businesses are located.
  3. Existing information that was previously gathered for a purpose other than the study at hand.
  4. Limited amount of customers who are most likely to buy a specific product or service.
  5. Business that sells a different product or service from yours but fills the same customer need or want.
  6. Physical characteristics of consumers, such as attitudes, opinions, beliefs, and interests.
  7. Maximum number of companies an industry can support based on its potential customer base.
  8. Group of potential customers who are willing and able to purchase a particular product or service.

14 Clues: Objective social and economic facts about people. • Market that includes as many customers as possible. • New information that is collected for a particular purpose. • Business in your market that sells a product or service similar to yours. • Market segments based on where consumers live or where businesses are located. • ...

General Ledger Day 1 Review 2022-11-18

General Ledger Day 1 Review crossword puzzle
Across
  1. This is the system you will be receiving customer questions on. You will have access to the test environment.
  2. This should be muted when not in use to decrease background noise.
  3. is a DMS management system that allows dealerships to conduct financing, accounting, sales, service, parts, inventory, and administrative services.
  4. provides dealers with customer relationship management technology, a centralized hub for everything to do with vehicle sales.
  5. This is a dealership that has to report to an OEM and will usually sell new and used cars.
  6. This is the system you will use to log the cases for your customer interactions and access important articles to help you do your job.
  7. is a digital marketing solution that delivers personalized shopping, sales, and service experiences.
  8. This is a dealership that doesn’t have an OEM to answer to and usually only sells used cars.
  9. This is where all articles are housed to help you answer customer questions (2 words, no space.
Down
  1. is a fully digital fixed operations solution for every stage of the service process.
  2. This is where you should house all your personal notes for easy access.
  3. This usually refers to the parts and services portion of the dealership (2words, no space)
  4. This is the behind-the-scenes portion of the dealership and usually includes people like title clerks.
  5. This must always be on and show your entire face during training.
  6. This is the phone system you will be using; it is also where you will get your daily schedule.
  7. The document that contains information and activities for you to complete during training (2 words, no space)
  8. This is the portion of the DMS we are focusing on the most during training (2 words, no space)
  9. This is usually the car selling portion of the dealership (2 words, no space)

18 Clues: This must always be on and show your entire face during training. • This should be muted when not in use to decrease background noise. • This is where you should house all your personal notes for easy access. • This is usually the car selling portion of the dealership (2 words, no space) • ...

Customer Service Appreciation Week Crossword 2021-09-28

Customer Service Appreciation Week Crossword crossword puzzle
Across
  1. We just want to say _______ (2 wrds)
  2. A facial expression characterized by turning up the corners of the mouth
  3. We _______ you!
  4. We _______ do it without you (2 wrds)
Down
  1. SAT as in CSAT
  2. Happy _______ Service Week!
  3. The first known use of a _______ was in 1885
  4. Thank you for providing _______ customer service to our homeowners!
  5. We are _______ to have you on our team

9 Clues: SAT as in CSAT • We _______ you! • Happy _______ Service Week! • We just want to say _______ (2 wrds) • We _______ do it without you (2 wrds) • We are _______ to have you on our team • The first known use of a _______ was in 1885 • Thank you for providing _______ customer service to our homeowners! • A facial expression characterized by turning up the corners of the mouth

TELECOMMUNICATIONS 33405-12 2022-04-09

TELECOMMUNICATIONS 33405-12 crossword puzzle
Across
  1. bipolar eight zero transmission
  2. positive phone line conductor
  3. service POTS
  4. produces train of nominal 90VDC pulses on ring line
  5. connection point from service to residence
  6. Hz frequencies for the #4
  7. false off hook condition, false ring lead open
  8. nominal on-hook voltage
  9. required for voice grade long distance signals
  10. supervisory, does not carry voice signals
  11. digital voice service
  12. different name/terminology for minimum point of entry
  13. digital voice service
Down
  1. rotary dial phone signals
  2. 3VDC to 9VDC
  3. remote location telephone
  4. NANP
  5. telephone line conductor that makes connection first
  6. black and yellow phone line wires
  7. green and red telephone wires
  8. switches long distance calls
  9. digital voice service
  10. connects customer to telco company
  11. false ring single is heard
  12. level one digital transmission starts with ____ signals
  13. negative phone line conductor

26 Clues: NANP • 3VDC to 9VDC • service POTS • digital voice service • digital voice service • digital voice service • nominal on-hook voltage • rotary dial phone signals • remote location telephone • Hz frequencies for the #4 • false ring single is heard • switches long distance calls • positive phone line conductor • green and red telephone wires • negative phone line conductor • ...

43rd Crossword! 2024-04-08

43rd Crossword! crossword puzzle
Across
  1. our favorite customer
  2. the type of checking account that gets free checks
  3. type of credit card W8 customers can get
  4. Martha's Dog's name
  5. we're trying to close him due to too many disputes on his card
  6. an asset you can pledge to lender
  7. what is Reg B
Down
  1. our Financial advisor partner
  2. this type of account gives you a $20 bonus if you deposit $20 or more every month
  3. This types of credit card gets no foreign transaction fees
  4. this type of account gets no service charges if you get a direct deposit of $500 or more
  5. the branch we're going to beat in the competition
  6. Group manager
  7. a service that protects the customers identity
  8. a type of loan that allows customer to use their house as collateral

15 Clues: Group manager • what is Reg B • Martha's Dog's name • our favorite customer • our Financial advisor partner • an asset you can pledge to lender • type of credit card W8 customers can get • a service that protects the customers identity • the branch we're going to beat in the competition • the type of checking account that gets free checks • ...

MSL915001A Provide Information To Customers - Students Questions 2013-02-18

MSL915001A Provide Information To Customers - Students Questions crossword puzzle
Across
  1. On the CD is a virtual laboratory named SimuLab, how many staff approximately work in this Lab?
  2. In a laboratory, customer contact usually occurs via face to face conversations, electronic methods, fax, telephone and what other method?
  3. Is that on Cheque, Savings or Credit?
  4. Generally speaking if you have a short term business dealing you are a .....
  5. Another scientist at SimuLab requesting results on a test would be an .......... customer?
Down
  1. A customer rings your lab with a customer complaint, it is important that when talking to a customer, it’s important you Ask .....
  2. A customer rings your lab with a customer complaint, it is important that when talking to a customer, it’s important you Listen .....
  3. Would you like an up-size for an extra 50c?
  4. If you purchase a single physical item, you are perceived as a customer. In this instance is it the same if you purchase a high ticket item such as a .....
  5. A customer rings your lab with a customer complaint, it is important that when talking to a customer, it’s important you remain .....
  6. Once you have received a request, complaint or enquiry from a customer, you should record the details of the request and what?
  7. If you are dealing with a business or company that offers fee for service, are you most likely to be a .....
  8. When communicating technical information to customers, always be clear, concise and try to use minimal what?

13 Clues: Is that on Cheque, Savings or Credit? • Would you like an up-size for an extra 50c? • Generally speaking if you have a short term business dealing you are a ..... • Another scientist at SimuLab requesting results on a test would be an .......... customer? • On the CD is a virtual laboratory named SimuLab, how many staff approximately work in this Lab? • ...

SERVICE CROSSWORD 2022-11-06

SERVICE CROSSWORD crossword puzzle
Across
  1. How long a customer is in branch without getting served.
  2. When a customer has a question about banking.
  3. Where colleagues will sit and serve customers.
  4. Somewhere a customer can withdraw cash.
Down
  1. Self service that deposits money.
  2. When a customer feels appreciated and respected during their visit.
  3. When a customer doesn't find it hard to bank with us.
  4. Cash Where majority business customers will do their banking in branch.
  5. When a customer gets seen right away.

9 Clues: Self service that deposits money. • When a customer gets seen right away. • Somewhere a customer can withdraw cash. • When a customer has a question about banking. • Where colleagues will sit and serve customers. • When a customer doesn't find it hard to bank with us. • How long a customer is in branch without getting served. • ...

Sales 2020-09-23

Sales crossword puzzle
Across
  1. Already determined to be a prospective customer
  2. Nearness in space
  3. An arrangement to meet someone at a particular place and time
  4. Fulfillment of ones expectations or needs
  5. Appreciation or acclaim for an achievement, service or ability
Down
  1. connection with the customer or buyer
  2. A reason for disagreeing
  3. likely to succeed as a potential customer
  4. Process of promoting, selling and distributing a product
  5. Asking questions
  6. A goal set for a sales person or department

11 Clues: Asking questions • Nearness in space • A reason for disagreeing • connection with the customer or buyer • likely to succeed as a potential customer • Fulfillment of ones expectations or needs • A goal set for a sales person or department • Already determined to be a prospective customer • Process of promoting, selling and distributing a product • ...

Sales 2020-09-23

Sales crossword puzzle
Across
  1. Already determined to be a prospective customer
  2. Asking questions
  3. Fulfillment of ones expectations or needs
  4. likely to succeed as a potential customer
  5. A goal set for a sales person or department
  6. An arrangement to meet someone at a particular place and time
  7. Process of promoting, selling and distributing a product
Down
  1. connection with the customer or buyer
  2. Appreciation or acclaim for an achievement, service or ability
  3. A reason for disagreeing
  4. Nearness in space

11 Clues: Asking questions • Nearness in space • A reason for disagreeing • connection with the customer or buyer • Fulfillment of ones expectations or needs • likely to succeed as a potential customer • A goal set for a sales person or department • Already determined to be a prospective customer • Process of promoting, selling and distributing a product • ...

October Trivia 2022-10-05

October Trivia crossword puzzle
Across
  1. typical halloween candy (no space)
  2. spanish, as known in Spain, in spanish
  3. creator of the first ice resurfacer
  4. once a year
  5. first artist to depict Donald Duck in comics
  6. beware of the _____ cat
  7. it is a horror movie
  8. to increase in seriousness
  9. food group a pumpkin is in
Down
  1. customer ___ is of the utmost importance
  2. president who signed proclamation 3869
  3. italian Opera Singer
  4. 2022 customer service week theme (nospace)
  5. where did bopping for apples originate?
  6. eat-up, as the italians might say
  7. what does a ghost say?
  8. annual check-up for women
  9. breast cancer awareness month color
  10. how many legs does a spider have?
  11. typical italian dish

20 Clues: once a year • italian Opera Singer • it is a horror movie • typical italian dish • what does a ghost say? • beware of the _____ cat • annual check-up for women • to increase in seriousness • food group a pumpkin is in • eat-up, as the italians might say • how many legs does a spider have? • typical halloween candy (no space) • creator of the first ice resurfacer • ...

Chapter 7 Vocabulary 2015-01-22

Chapter 7 Vocabulary crossword puzzle
Across
  1. Physical characteristics of consumers, such as attitudes, opinions, beliefs, and interests.
  2. Existing information that was previously gathered for a purpose other than the study at hand.
  3. Market that includes as many customers as possible.
  4. Business that sells a different product or service from yours but fills the same customer need or want.
  5. Organized way to gather and analyze information needed to make business decisions.
  6. Limited amount of customers who are most likely to buy a specific product or service.
Down
  1. Business in your market that sells a product or service similar to yours.
  2. New information that is collected for a particular purpose.
  3. Any social, economic, or political factors that could impact your business including global, national, and industry-related factors.
  4. Objective social and economic facts about people.
  5. Market segments based on where consumers live or where businesses are located.
  6. Grid used to compare characteristics of your business with those of your direct competitors.
  7. Maximum number of companies an industry can support based on its potential customer base.
  8. Group of potential customers who are willing and able to purchase a particular product or service.

14 Clues: Objective social and economic facts about people. • Market that includes as many customers as possible. • New information that is collected for a particular purpose. • Business in your market that sells a product or service similar to yours. • Market segments based on where consumers live or where businesses are located. • ...

One time payments 2022-02-22

One time payments crossword puzzle
Across
  1. a loan
  2. something that occurs every 7 days
  3. transferring money from one account to another
  4. scheduled payment
  5. paper you sign and use to make a payment
  6. statement for a required payment
  7. something that happens by itself
Down
  1. someone paying for a service/product
  2. money that gets taken out
  3. giving money in order to receive a service/product
  4. something that (usually) occurs every 30 days
  5. something that occurs every 365 days
  6. the price of a service

13 Clues: a loan • scheduled payment • the price of a service • money that gets taken out • statement for a required payment • something that happens by itself • something that occurs every 7 days • someone paying for a service/product • something that occurs every 365 days • paper you sign and use to make a payment • something that (usually) occurs every 30 days • ...

Marketing Crossword 2022-03-13

Marketing Crossword crossword puzzle
Across
  1. The location where the product is available
  2. media Web and application that enable users to create and share content or to participate in social networking
  3. The output offered by business to satisfy the demand of consumer and industrial market
  4. promotion Markteing activites that are excluded in retail
  5. A distinoctive catch word or catch phrase
  6. Strength, weakness, opportunites, threts
  7. Getting a loan to run the business
  8. To get something by paying money for it
  9. Controllable marketing tools blended by a company
  10. The money that you have to pay for something
  11. Any activity or benefit that one party can offer to another which is essentially intangible and does not result in the ownership of anything
  12. offering a product or service that a company provides to customer to meet their needs
  13. mix Individuals who purchase a company’s goods or services
  14. the way in which something is planned and made or arranged
  15. The price spread between the cost to produce a good or service and it's selling price
  16. Gathering factston to make good marketing decision
  17. a type of promotional pricing strategy where the original price for a product or service is reduced with the aim of incressing traffic
  18. Making the consumer aware of the product
  19. As deciding in advance what to be done in future
  20. The money that you make when you sell somethi9ng for more than it cost you
  21. Moving goods from where they were made to where consumer can buy them
  22. Holding goods until needed
  23. Grouping goods according to size, quality and other characterstics
  24. To take or think about the different part or detail of something carefully in order to understand or explain it
  25. The action of selling or being sold, the occasion when something is sold
  26. The act of giving or transporting something to number of people or place
Down
  1. A tangible object or a service product to consumer
  2. Getting information to customer that will help them by the goods they need
  3. The product meet and exceed all requirements, standards and specification
  4. This person are all of the ways a consumer business attracts coustmer and generate sales of it’s goods and service
  5. a series action that you do for a particular process
  6. the rate at which something occurs
  7. a person or orgnisation that is competing against other
  8. Finding and obtaing goods to be sold
  9. the process by which marketers get people excited about a new brand or product to generate demand
  10. The consumer’s desire to get functional utility out of an offering
  11. Any paid from of communication
  12. Taking the chance of loss and purchasing insurance
  13. The process by which companies market their goods and service by focusing not only on how their product benifit customer's
  14. An amount to be paid for an insurance policy
  15. Freepramotion
  16. the lesser the variations between the products, the more is the product line
  17. the process of designing the company's image and offering to get a distinictive place in the minds of the target is known as
  18. The process of determing what to charge for the product or service
  19. Who do not take tittle possession of the, goods
  20. a segment of potential customer who are more likely to buy a product or service for you
  21. A desire for offering or benifit that are not necessary
  22. Is any free product, service or content given to a website visitor in exchange for them performing a specific action
  23. portfolio A collection of business that make up a company
  24. A group of consumer who respond the same why to a company’s market offering
  25. Is an intangible marketing or business concept that helps people identify a company , product, or individual
  26. A graphic representation or symbol of a company name

52 Clues: Freepramotion • Holding goods until needed • Any paid from of communication • Getting a loan to run the business • the rate at which something occurs • Finding and obtaing goods to be sold • To get something by paying money for it • Strength, weakness, opportunites, threts • Making the consumer aware of the product • A distinoctive catch word or catch phrase • ...

mason smith period 4 2022-09-08

mason smith period 4 crossword puzzle
Across
  1. something tangible
  2. something useful
  3. market where the consumers run the show
  4. who youre selling to
  5. companys percent
  6. satisfy customer while making a profit
Down
  1. market with many organizations
  2. who your customer is
  3. getting people to but a good or service
  4. intangible thing that someone does for you
  5. who you wanna be selling to
  6. all people that are buying your stuff

12 Clues: something useful • companys percent • something tangible • who your customer is • who youre selling to • who you wanna be selling to • market with many organizations • all people that are buying your stuff • satisfy customer while making a profit • getting people to but a good or service • market where the consumers run the show • intangible thing that someone does for you

CROSSWORD PUZZLE 2017-02-15

CROSSWORD PUZZLE crossword puzzle
Across
  1. A positive ____ is required for delivering excellent customer service, another word for outlook.
  2. Recognize with gratitude; be grateful for.
  3. People who keep coming back to your business (2 Words).
  4. Customer complaints should be seen as _____ to improve service.
  5. Lend an ear ,___________ to what the customers have to say,
Down
  1. The ultimate goal is to ensure excellent customer_______, another word for contentment.
  2. We have to listen to customers ____ to improve our processes.
  3. Delighting your customers means _____ their expectations.
  4. The action of helping or doing work for someone, act of assistance
  5. Understanding and identifying with your customers’ feelings is called.

10 Clues: Recognize with gratitude; be grateful for. • People who keep coming back to your business (2 Words). • Delighting your customers means _____ their expectations. • Lend an ear ,___________ to what the customers have to say, • We have to listen to customers ____ to improve our processes. • Customer complaints should be seen as _____ to improve service. • ...

PRCC - Customer Service Calls 2022-01-27

PRCC - Customer Service Calls crossword puzzle
Across
  1. The status of a card that is not active.
  2. The status of a card that was deactivated.
  3. Fast delivery of cards.
  4. The days designated for deposits to client accounts.
  5. Notes on an account with special instructions.
  6. Used to assist card holders when they cannot access their online accounts.
Down
  1. Where we refer most of our card holders.
  2. Process to authenticate a card holder
  3. When a client wants to claim a transaction.
  4. Database used to work client accounts
  5. An attempt to reunite them with their unused funds.

11 Clues: Fast delivery of cards. • Process to authenticate a card holder • Database used to work client accounts • Where we refer most of our card holders. • The status of a card that is not active. • The status of a card that was deactivated. • When a client wants to claim a transaction. • Notes on an account with special instructions. • ...

Blackhawk Customer Service Week 2019-10-03

Blackhawk Customer Service Week crossword puzzle
Across
  1. Avoid using _____ with the customers
  2. where we handle chats and emails
  3. All records are in this
  4. All the different companies that we work for
  5. when an agent gets a compliment
  6. Most clients use the general synergy_______
  7. Team______
Down
  1. Team______
  2. ________ base
  3. Our new phone system
  4. we use this for phone chat or emails
  5. Team ______

12 Clues: Team______ • Team______ • Team ______ • ________ base • Our new phone system • All records are in this • when an agent gets a compliment • where we handle chats and emails • we use this for phone chat or emails • Avoid using _____ with the customers • Most clients use the general synergy_______ • All the different companies that we work for

Work Crossword 2023-10-20

Work Crossword crossword puzzle
Across
  1. individuals dealing with commercial customers or equipment
  2. visual representation of appointment bookings and time frames
  3. individuals tasked with billing or payment assistance
  4. contains all customer information
  5. link utilized to track quality evaluations, attendance points, and valuable scheduling information
  6. type of appointment scheduled to prevent issues within the home
  7. associates who assist technicians and customers
  8. set up for appointment scope of work and scheduling
  9. link used to talk to customers and technicians daily
  10. type of appointment utilized by Sales Coordination for larger quoted projects
  11. sheet used to help determine soonest availability for maintenance scheduling
Down
  1. type of appointment utilized when a customer has an active issue in their home
  2. individuals who schedule installs and assist project managers
  3. master customer experience associates that assist in developing relationships with our customers and keeping them happy
  4. individuals who can assist with home maintenance plan billing and set-up
  5. customer experience advocates who assist customers with scheduling and problem resolution
  6. chat that can be used to ask questions while on the phone

17 Clues: contains all customer information • associates who assist technicians and customers • set up for appointment scope of work and scheduling • link used to talk to customers and technicians daily • individuals tasked with billing or payment assistance • chat that can be used to ask questions while on the phone • ...

marketing terms 2024-10-15

marketing terms crossword puzzle
Across
  1. At a minimum, this is a database of customer contacts, purchase history and technical support. Additional elements can include profiles of potential clients, understanding and leveraging the needs of current customers, and enhanced customer service based on data analysis
  2. A pricing method in which the price of a product is changed according to its demand; a product will have a higher price when the demand is strong and a lower price when it is weak.
  3. A pricing method in which a seller uses prices of competing products as a benchmark instead of considering own costs or the customer demand
  4. A strategy that either emphasizes features or image to make a brand occupy a distinct position, relative to competing brands, in the mind of the customer
  5. All people who share the same wants and who have the ability to purchase a specific product or service.
  6. Information in an unorganized form that have a relationship with current conditions, ideas or knowledge
  7. The study of internal and external factors that affect marketing strategy.
  8. A written document that includes a market and strategic overview, background information, role of research, objectives, suggested approach and research target, reporting requirements, timing, budget and existing research or other information related to the study
  9. A benefit of a good or service that differentiates it from other products
  10. Occurs when mistakes are made by the interviewer. These may include influencing the respondent in some way, asking questions in the wrong order, or using slightly different phrasing (or tone of voice) than other interviewers. It can also include intentional errors such as cheating and fraudulent data entry
  11. A process that involves selecting and evaluating channel members to monitor the movement of a product from producer or manufacturer to end user
  12. Choices made about advertising, personal selling, sales promotion and public relations used to communicate, inform and persuade potential and current customers
  13. Exhibit of products or services of interest to a specific industry
  14. A method developed by Dr. Rensis Likert that attributes quantitative value to qualitative data, to make it easier to analyze. A Number is assigned to each potential choice and a mean figure for all the responses is computed at the end of the evaluation or survey. Likert scales usually have five potential choices (strongly agree, agree, neutral, disagree, strongly disagree)
Down
  1. Desirable attribute of a good or service, which a customer perceives he or she will get from purchasing
  2. When a salesperson encourages a consumer to purchase utilizing information regarding services available
  3. Promotional activities that are designed to create a good image with the public
  4. The public perception of a business
  5. The path a message travels
  6. The process of communicating with a particular group who is most likely to become customers. A target market is usually defined by demographic, geographic and psychographic characteristics
  7. A method used to collect information on the likelihood that people will demonstrate some type of predictable behavior regarding the purchase of a product or service
  8. Marketing relationships that occur when two compatible companies work together to increase brand awareness for one another
  9. The process of helping a customer purchase a product or service and/or provide assistance after a purchase has been made
  10. All marketing activities other that advertising, public relations, and personal selling that are directed at a customer to increase sales
  11. Strategy that encourages a new product to be associated with a well-established company name. Can be used with any product that a business sells or a brand that represents the entire business
  12. A statistical study to identify patterns or trends in a marketing situation.
  13. A Promise that is given to a consumer that a product will meet certain standards
  14. Occurs when respondents do not reveal their true opinions on a subject. They may misunderstand the question, fail to understand their opinions, lie, or try to present themselves in a favorable light
  15. A financial calculation to determine the profitability returned to the business based on funds spent on communicating with potential customers
  16. The selling message in a promotional message

30 Clues: The path a message travels • The public perception of a business • The selling message in a promotional message • Exhibit of products or services of interest to a specific industry • A benefit of a good or service that differentiates it from other products • The study of internal and external factors that affect marketing strategy. • ...

Kriszti 24 March 2023 2023-03-18

Kriszti 24 March 2023 crossword puzzle
Across
  1. előítélet
  2. kihívás
  3. figyelembe vesz / megfontol
  4. kedv
  5. I ... used to it. = Hozzászoktam.
  6. (egyetemi) szak
  7. He was ... = Ki lett rúgva.
Down
  1. elfogadható
  2. If it's ... to me = Ha rajtam múlik
  3. ... service = ügyfélszolgálat
  4. ... learning = magolni
  5. kassza
  6. on my ... = egymagamban
  7. raktár
  8. osztály (hanyadikos vagy)
  9. ... on sth = függ vmitől

16 Clues: kedv • kassza • raktár • kihívás • előítélet • elfogadható • (egyetemi) szak • ... learning = magolni • on my ... = egymagamban • ... on sth = függ vmitől • osztály (hanyadikos vagy) • figyelembe vesz / megfontol • He was ... = Ki lett rúgva. • ... service = ügyfélszolgálat • I ... used to it. = Hozzászoktam. • If it's ... to me = Ha rajtam múlik

Know Your Job Types 2022-04-14

Know Your Job Types crossword puzzle
Across
  1. Within the last year we have installed a system. If the customer runs into any issues with the system, we will go out free of charge to diagnose the problem It is ONLY to be scheduled for a system that we installed ourselves
  2. For any reason that we did not finish a job, we will need to schedule a time to go back out and complete it.
  3. This job type DOES NOT get scheduled in the CSR room. It gets scheduled by ___ coordinators.
  4. this is a general maintenance/service done on a system.
  5. This is a type of diagnostic call the customer has heat but it is not how it should be.
  6. Within the last 30 days, we went out for a service job. If the customer experiences issues within the 30 days, we will go back out free of charge to do further evaluations.
Down
  1. This is a type of diagnostic call. The customer has NO air in the home.
  2. This is a type of diagnostic call. The customer has air but it is not how it should be.
  3. this is a maintenance that is done for customers who have a schedule maintenance agreement.
  4. This is a type of diagnostic call. The customer has NO heat in the home.
  5. This customer would like to get their system completely replaced. We will go out first, get specifications and quote them a price.
  6. This is a type of diagnostic call. The customer is having issues with their ________ equipment(humidifier, I-wave, etc)
  7. this is a seasonal job type. Sometimes we will do it, and sometimes we turn it down.

13 Clues: this is a general maintenance/service done on a system. • This is a type of diagnostic call. The customer has NO air in the home. • This is a type of diagnostic call. The customer has NO heat in the home. • this is a seasonal job type. Sometimes we will do it, and sometimes we turn it down. • ...

SCM Crossword Puzzle 2014-03-31

SCM Crossword Puzzle crossword puzzle
Across
  1. The ability of a mode to handle any transport requirements.
  2. The percent of customer orders filled completely.
  3. A basic transportation method or form.
  4. The remainder of inventory in the typical logistics system.
  5. When inventory is held for a longer time than normally required for replenishment.
  6. The placement of specific products in selected pallet locations.
  7. The amount typically in transit between facilities or on order but not received.
  8. Inventory that will be donated, destroyed, or sold at a loss.
  9. The audit of selected inventory on a cyclic schedule.
  10. Specific locations that are assigned to products in a warehouse layout on the basis of individual characteristics.
  11. Determine proper charges after payment of a freight bill has been made.
  12. Occurs when the original shipment destination is changed after a product has been shipped.
  13. The destination party
Down
  1. service Integrated rail and motor service.
  2. Services that refer to the coordination of warehouse activities to customize product.
  3. DRP schedules are developed using weekly time increments called_______?
  4. selection A specific customer’s order is selected and prepared for shipment as the work assignment by a warehouse management system.
  5. The oldest mode of transport.
  6. Typically used to support customer requirements by positioning select inventory in a local market warehouse in anticipation of responding to customer need.
  7. The variation in sales during inventory replenishment.
  8. A carriers method of charging for transportation services performed.
  9. When portions of a shipment need to be delivered to different destinations.
  10. Specified as 100 units on hand.
  11. Combining inventory from multiple origins into a customized assortment to meet the needs of a specific customer.

24 Clues: The destination party • The oldest mode of transport. • Specified as 100 units on hand. • A basic transportation method or form. • service Integrated rail and motor service. • The percent of customer orders filled completely. • The audit of selected inventory on a cyclic schedule. • The variation in sales during inventory replenishment. • ...

HELPFUL TOOLS 2014-08-22

HELPFUL TOOLS crossword puzzle
Across
  1. tool used that allows reps to process payments electronically for wireless, wired, and U-verse accounts
  2. this tool can be used to view discount information for a specific FAN
  3. what is the new name of the OLAM tool
  4. tool used to handle customer inquiries regarding retail sales locations
  5. a tool that provides a comparison of the customer's current plan and any savings by changing to the new plan (2 words)
  6. tool that can be used to view your daily schedule
  7. tool used for the reporting of Quality and Efficiency metrics for Internal Mobility Consumer Call centers
  8. a tool that can be used to send the customer a text message, reset voicemail passcode, immediate call forwarding
  9. a tool that can be used to view the customer’s account online
Down
  1. a web-based tool that can be helpful to use when changing a customer’s mobile number
  2. what does the "p" in csp stand for
  3. a tool that can be used to get the program name and the content provider for a mobile download purchase
  4. a tool that provides a comparison of the customer's current plan and any savings by changing to the new plan (2words)
  5. what does the "s" in csp stand for
  6. a Web-based application that provides the status of major network outage notifications, like switches, cell sites, voicemail platforms, E911, and others
  7. used to track direct fulfillment orders
  8. tool that can be used to view your ACE scores
  9. what does the "c" in csp stand for
  10. this tool is considered as AT&T’s customer service knowledge base, more like AT&T’s Library
  11. this tool can be used to confirm number availability to port over to AT&T service

20 Clues: what does the "p" in csp stand for • what does the "s" in csp stand for • what does the "c" in csp stand for • what is the new name of the OLAM tool • used to track direct fulfillment orders • tool that can be used to view your ACE scores • tool that can be used to view your daily schedule • a tool that can be used to view the customer’s account online • ...

Product and Pricing 2018-04-19

Product and Pricing crossword puzzle
Across
  1. what a business sells to satisfy customer needs
  2. purchases large amounts of goods directly from manufacturers
  3. business that buys products from wholesalers or directly from producers, and sells them to make a profit
  4. business, people, and activities involved in turning raw materials into products and delivering them to end users
  5. pricing techniques that create and image of a product and entice customers to buy
  6. physical movement of products through the channel of distribution
  7. illegal pricing of products in a way that intentionally misleads customers
  8. earns profits by providing consumers with services that meet their wants and needs
  9. amount a customer pays for an item
Down
  1. Each service is almost always unique
  2. on sale
  3. Are facts about a good or service
  4. an indicator of a products excellence
  5. goals, expenses, customer perception, competition, supply and demand, economic conditions, and product life cycle
  6. when, where, and how products get to customers
  7. Protects products until customers are ready to use them
  8. maximum prices
  9. goals defined in the business and marketing plans for the overall pricing policies of the company
  10. A written document that states the quality of a product with a promise to correct certain problems that might occur
  11. point at which revenue from sales equals the costs
  12. All the goods and services that a business sells

21 Clues: on sale • maximum prices • Are facts about a good or service • amount a customer pays for an item • Each service is almost always unique • an indicator of a products excellence • when, where, and how products get to customers • what a business sells to satisfy customer needs • All the goods and services that a business sells • ...

Recap of Lecture 2 2015-10-08

Recap of Lecture 2 crossword puzzle
Across
  1. MOMENT OF ___________ is an instance of contact or interaction between a customer and a company that gives the customer an opportunity to form (or change) an impression about the company.
  2. Service ____________ is changing a customer’s bad experience can be turned into a good one.
  3. ____________ is value-added compensation to make it up to the customer for the inconvenience caused by the service breakdown
Down
  1. _________ service are the extra that make the core service more appealing
  2. Service ___________ is a system of values and beliefs in an organisation that reinforces the idea that providing the customer with quality service is the principal concern of the business.
  3. __________ service is what the customer spends their money on

6 Clues: __________ service is what the customer spends their money on • _________ service are the extra that make the core service more appealing • Service ____________ is changing a customer’s bad experience can be turned into a good one. • ____________ is value-added compensation to make it up to the customer for the inconvenience caused by the service breakdown • ...

DG-399 Customer Service Week Crossword Puzzle Get ready, get set, go...test your knowledge of great customer service and have fun solving this crossword service! 2021-05-24

DG-399 Customer Service Week Crossword Puzzle Get ready, get set, go...test your knowledge of great customer service and have fun solving this crossword service! crossword puzzle
Across
  1. Treat each customer as if they're you're ___ customer.
  2. ___.
  3. Responding to customer complaints is an __ to
  4. Making customers happy means _ their expectations.
Down
  1. One of the most important customer service skills
  2. service.

6 Clues: ___. • service. • Responding to customer complaints is an __ to • One of the most important customer service skills • Making customers happy means _ their expectations. • Treat each customer as if they're you're ___ customer.

Test Your Social Service Knowledge! 2021-11-03

Test Your Social Service Knowledge! crossword puzzle
Across
  1. Name of the interview that a SSS completes when a customer applies for ABD/HEN benefits
  2. Excellent customer service that is accurate and goes above and beyond
  3. This is shared with a customer that needs local area service information
  4. This form is required to share information with other agencies
Down
  1. The ability to put yourself in a customer's shoes as they are experiencing difficult emotions
  2. Staff person that assists with SSI applications
  3. Queue color for WorkFirst Social Service assessments
  4. Queue color for customers that need to complete an interview with an ABD/HEN SSS staff

8 Clues: Staff person that assists with SSI applications • Queue color for WorkFirst Social Service assessments • This form is required to share information with other agencies • Excellent customer service that is accurate and goes above and beyond • This is shared with a customer that needs local area service information • ...