customer service Crossword Puzzles

Billing-PACS 2018-06-01

Billing-PACS crossword puzzle
Across
  1. We bill and ______ in advance.
  2. SafeTouch does not ______ late fees unless it is a SafeTouch error.
  3. We can send the ______ statement to the customer to show all past due invoices (with Support approval).
  4. I can find the customer’s credit card information in this tab.
  5. Before we can schedule a tech, the account must be _____.
  6. The credit card billing ______ should be repeated twice.
  7. Due We should advise the customer of any ______ amounts before we finish the call.
  8. PACS normally notes accounts in ______.
  9. What tab allows me to see a copy of the invoice?
Down
  1. The $4.00 fee when a customer is removed from PACS.
  2. In history, SafeTouch has had three rate _____.
  3. A returned payment will be marked as ______ in Allocate.
  4. I can find the Receipt ID in this tab.
  5. What does the customer sign to enroll for auto draft?
  6. What tab takes you to the bill payer account from the service account?
  7. I go to this tab to verify when we started billing the customer.
  8. 7C and 8C accounts are charged for monthly monitoring and ______ monitoring.
  9. A customer needs to call ______ when the account is at least 6 months past due.

18 Clues: We bill and ______ in advance. • I can find the Receipt ID in this tab. • PACS normally notes accounts in ______. • In history, SafeTouch has had three rate _____. • What tab allows me to see a copy of the invoice? • The $4.00 fee when a customer is removed from PACS. • What does the customer sign to enroll for auto draft? • ...

Billing-PACS 2018-06-05

Billing-PACS crossword puzzle
Across
  1. A returned payment will be marked as ______ in Allocate.
  2. We bill and ______ in advance.
  3. I go to this tab to verify when we started billing the customer.
  4. I can find the customer’s credit card information in this tab.
  5. The $4.00 fee when a customer is removed from PACS.
  6. A customer needs to call ______ when the account is at least 6 months past due.
  7. In history, SafeTouch has had three rate _____.
  8. We should advise the customer of any ______ amounts before we finish the call.
  9. Code The credit card billing ______ should be repeated twice.
Down
  1. PACS normally notes accounts in ______.
  2. Before we can schedule a tech, the account must be _____.
  3. What tab takes you to the bill payer account from the service account?
  4. We can send the ______ statement to the customer to show all past due invoices (with Support approval).
  5. What does the customer sign to enroll for auto draft?
  6. I can find the Receipt ID in this tab.
  7. What tab allows me to see a copy of the invoice?
  8. 7C and 8C accounts are charged for monthly monitoring and ______ monitoring.
  9. SafeTouch does not ______ late fees unless it is a SafeTouch error.

18 Clues: We bill and ______ in advance. • I can find the Receipt ID in this tab. • PACS normally notes accounts in ______. • In history, SafeTouch has had three rate _____. • What tab allows me to see a copy of the invoice? • The $4.00 fee when a customer is removed from PACS. • What does the customer sign to enroll for auto draft? • ...

Chapter 1.1 Intro to Business Crossword 2024-08-08

Chapter 1.1 Intro to Business Crossword crossword puzzle
Across
  1. somethin desired
  2. money earned in exchange for work
  3. has value
  4. sales - expenses
  5. a physical item
  6. must have to survive
  7. an action or task
Down
  1. a place to buy and sell
  2. to make money
  3. buys products
  4. of living - level of comfort
  5. a good or service
  6. uses products

13 Clues: has value • to make money • buys products • uses products • a physical item • somethin desired • sales - expenses • a good or service • an action or task • must have to survive • a place to buy and sell • of living - level of comfort • money earned in exchange for work

Billing-PACS 2018-06-05

Billing-PACS crossword puzzle
Across
  1. What tab allows me to see a copy of the invoice?
  2. 7C and 8C accounts are charged for monthly monitoring and ______ monitoring.
  3. Before we can schedule a tech, the account must be _____.
  4. SafeTouch does not ______ late fees unless it is a SafeTouch error.
  5. PACS normally notes accounts in ______.
  6. The $4.00 fee when a customer is removed from PACS.
  7. We should advise the customer of any ______ amounts before we finish the call.
  8. I go to this tab to verify when we started billing the customer.
  9. What does the customer sign to enroll for auto draft?
  10. I can find the Receipt ID in this tab.
Down
  1. A returned payment will be marked as ______ in Allocate.
  2. I can find the customer’s credit card information in this tab.
  3. We can send the ______ statement to the customer to show all past due invoices (with Support approval).
  4. The credit card billing ______ should be repeated twice.
  5. We bill and ______ in advance.
  6. A customer needs to call ______ when the account is at least 6 months past due.
  7. In history, SafeTouch has had three rate _____.
  8. What tab takes you to the bill payer account from the service account?

18 Clues: We bill and ______ in advance. • I can find the Receipt ID in this tab. • PACS normally notes accounts in ______. • In history, SafeTouch has had three rate _____. • What tab allows me to see a copy of the invoice? • The $4.00 fee when a customer is removed from PACS. • What does the customer sign to enroll for auto draft? • ...

SM2 2017-09-21

SM2 crossword puzzle
Across
  1. % of business in a category given by customer to a firm
  2. Core service supported by other types of services
  3. Database marketing
Down
  1. Extent to which customers are willing to accept variations in service levels
  2. _____ calls are made to customers immediately after a transaction to get feedback
  3. Probing unsatisfactory or satisfactory incidents of customers
  4. _________ costs that inhibit a customer from shifting to a competitor
  5. Understanding unique, offbeat customer requirements and customizing service

8 Clues: Database marketing • Core service supported by other types of services • % of business in a category given by customer to a firm • Probing unsatisfactory or satisfactory incidents of customers • _________ costs that inhibit a customer from shifting to a competitor • Understanding unique, offbeat customer requirements and customizing service • ...

Day 14 Community Sprint Crossword Puzzle 2017-05-01

Day 14 Community Sprint Crossword Puzzle crossword puzzle
Across
  1. To replenish a prepaid mobile account without extending the validity period.
  2. A type of mobile phone account that requires a customer to purchase call credit before services can be used.
  3. An application that enables you to perform prepaid mobile functions and access customer information collected from our prepaid mobile billing platform.
  4. A tool that gives you access to a summary of your customer’s mobile data usage, with a view of how and when they used their data allowance.
  5. The manner or amount of data service being used.
  6. Refers to a recharge number sold to a customer to recharge their SIM card with money and to extend the card's availability period.
  7. The act of including something as part of a larger amount or group of services like in a mobile plan.
Down
  1. An alert sent to customers either by Short Message Service (SMS) or Email.
  2. Wireless access to the internet with the use of a mobile device.
  3. Refers to a tool which performs network queries for Siebel and Legacy services.
  4. To make something active.
  5. A credit for call, text, and data used by a prepaid mobile service.
  6. A new prepaid online billing system that applies charges for the minutes and data used by customers.
  7. A notification sent to customers for their usages to warn of excess usages, typically with the intention of having it avoided.
  8. Self Service Option (acronym).

15 Clues: To make something active. • Self Service Option (acronym). • The manner or amount of data service being used. • Wireless access to the internet with the use of a mobile device. • A credit for call, text, and data used by a prepaid mobile service. • An alert sent to customers either by Short Message Service (SMS) or Email. • ...

let's practice about we learned today 2025-01-13

let's practice about we learned today crossword puzzle
Across
  1. Acronym that defines agreements between supplier and customer on minimum service levels, such as response times and availability.
  2. Acronym that measures the timeliness and completeness of order deliveries; combines "on time" and "in full quantity."
  3. The ability to track the origin and location of a product throughout the supply chain.
  4. Continuous process in logistics aimed at optimizing costs, time, and service quality.
  5. level Key indicator in logistics that reflects the degree to which customer expectations are met, such as availability and delivery time.
  6. Ability to adapt to changes in demand, routes, or customer requirements within logistical operations.
Down
  1. The global language used in international logistics to coordinate operations, contracts, and communications.
  2. Essential process for coordinating and optimizing information flows between supply chain actors.
  3. The process of improving routes, costs, and resources in the supply chain.
  4. The inventory available in warehouses or distribution centers.
  5. A long-term plan designed to achieve supply chain objectives, such as cost reduction or service improvement.
  6. The ability to perform logistical operations with minimal resources, time, and costs while maximizing results.
  7. Strategic ally that manages operations in Europe and the UK
  8. Collaboration between different actors or areas of the supply chain to achieve a result greater than individual efforts.
  9. Key performance indicator used to measure and evaluate the efficiency and effectiveness of logistical processes.

15 Clues: Strategic ally that manages operations in Europe and the UK • The inventory available in warehouses or distribution centers. • The process of improving routes, costs, and resources in the supply chain. • Continuous process in logistics aimed at optimizing costs, time, and service quality. • ...

Billing-PACS 2018-06-05

Billing-PACS crossword puzzle
Across
  1. SafeTouch does not ______ late fees unless it is a SafeTouch error.
  2. A returned payment will be marked as ______ in Allocate.
  3. What tab allows me to see a copy of the invoice?
  4. PACS normally notes accounts in ______.
  5. I can find the Receipt ID in this tab.
  6. The $4.00 fee when a customer is removed from PACS.
  7. What tab takes you to the bill payer account from the service account?
  8. Before we can schedule a tech, the account must be _____.
  9. What does the customer sign to enroll for auto draft?
Down
  1. We should advise the customer of any ______ amounts before we finish the call.
  2. The credit card billing ______ should be repeated twice.
  3. I go to this tab to verify when we started billing the customer.
  4. We can send the ______ statement to the customer to show all past due invoices (with Support approval).
  5. In history, SafeTouch has had three rate _____.
  6. We bill and ______ in advance.
  7. A customer needs to call ______ when the account is at least 6 months past due.
  8. 7C and 8C accounts are charged for monthly monitoring and ______ monitoring.
  9. I can find the customer’s credit card information in this tab.

18 Clues: We bill and ______ in advance. • I can find the Receipt ID in this tab. • PACS normally notes accounts in ______. • In history, SafeTouch has had three rate _____. • What tab allows me to see a copy of the invoice? • The $4.00 fee when a customer is removed from PACS. • What does the customer sign to enroll for auto draft? • ...

Billing-PACS 2018-06-01

Billing-PACS crossword puzzle
Across
  1. What does the customer sign to enroll for auto draft?
  2. PACS normally notes accounts in ______.
  3. What tab allows me to see a copy of the invoice?
  4. SafeTouch does not ______ late fees unless it is a SafeTouch error.
  5. The $4.00 fee when a customer is removed from PACS.
  6. A returned payment will be marked as ______ in Allocate.
  7. Due We should advise the customer of any ______ amounts before we finish the call.
  8. Before we can schedule a tech, the account must be _____.
  9. We bill and ______ in advance.
Down
  1. A customer needs to call ______ when the account is at least 6 months past due.
  2. What tab takes you to the bill payer account from the service account?
  3. We can send the ______ statement to the customer to show all past due invoices (with Support approval).
  4. In history, SafeTouch has had three rate _____.
  5. I go to this tab to verify when we started billing the customer.
  6. The credit card billing ______ should be repeated twice.
  7. 7C and 8C accounts are charged for monthly monitoring and ______ monitoring.
  8. I can find the Receipt ID in this tab.
  9. I can find the customer’s credit card information in this tab.

18 Clues: We bill and ______ in advance. • I can find the Receipt ID in this tab. • PACS normally notes accounts in ______. • In history, SafeTouch has had three rate _____. • What tab allows me to see a copy of the invoice? • The $4.00 fee when a customer is removed from PACS. • What does the customer sign to enroll for auto draft? • ...

Front of House Fundamentals 2022-05-02

Front of House Fundamentals crossword puzzle
Across
  1. Part of managing real time demand is adjusting Front-of-House staff _________ to meet demand
  2. End of day practices include checking the ______ wait room, to ensure all customer interactions have been completed
  3. Hierarchy _______ offers
  4. ______ biometrics is part of our digital offer
  5. predict customers' future demand for a product or service
  6. activity to promote staff health
  7. _______ the needs of Front-of-House and Back-of-House
  8. There are 4 specific _____ in the Front-of-House operating model
  9. ________ response - managing different queues and Front-of-House roles
Down
  1. Review customer ______ insights from the day before, to inform discussion
  2. customers are encouraged to book an _______ before visiting a service centre.
  3. Front-of or Back-of
  4. If enquiry is complex or customers require an interpreter, specialist ___________ are actioned by staff
  5. Use an individual ___________ rhythm for start and end of day procedures
  6. rostering programme

15 Clues: Front-of or Back-of • rostering programme • Hierarchy _______ offers • activity to promote staff health • ______ biometrics is part of our digital offer • _______ the needs of Front-of-House and Back-of-House • predict customers' future demand for a product or service • There are 4 specific _____ in the Front-of-House operating model • ...

Training Review 2017-06-14

Training Review crossword puzzle
Across
  1. Three Step Sales Acronym
  2. Device Protection
  3. Type of customer experience needed
  4. Checking Service Area
  5. Nexgen Fraud Prevention System
  6. What you need to become
  7. Next Best Action
Down
  1. Spending Limit
  2. Customer willing to Recommend Sprint
  3. Detractor VERY upset
  4. First step in sales process
  5. Credit Based Payment Options
  6. Expert US Based Tech Support App

13 Clues: Spending Limit • Next Best Action • Device Protection • Detractor VERY upset • Checking Service Area • What you need to become • Three Step Sales Acronym • First step in sales process • Credit Based Payment Options • Nexgen Fraud Prevention System • Expert US Based Tech Support App • Type of customer experience needed • Customer willing to Recommend Sprint

Branding Crossword 2024-01-31

Branding Crossword crossword puzzle
Across
  1. name or symbol for a product
  2. specialized segment of a market
  3. what a company sells
  4. customer perception of brand
  5. everyone has one(including companies)
  6. a products unique feature
  7. person who buys a product/service
Down
  1. connections between people or companies
  2. how you view something
  3. everyone
  4. getting more information
  5. digital media ____
  6. nike swish, for example

13 Clues: everyone • digital media ____ • what a company sells • how you view something • nike swish, for example • getting more information • a products unique feature • name or symbol for a product • customer perception of brand • specialized segment of a market • person who buys a product/service • everyone has one(including companies) • connections between people or companies

Billing-PACS 2018-06-01

Billing-PACS crossword puzzle
Across
  1. PACS normally notes accounts in ______.
  2. We bill and ______ in advance.
  3. I can find the Receipt ID in this tab.
  4. I go to this tab to verify when we started billing the customer.
  5. In history, SafeTouch has had three rate _____.
  6. A returned payment will be marked as ______ in Allocate.
  7. The $4.00 fee when a customer is removed from PACS.
  8. What tab takes you to the bill payer account from the service account?
Down
  1. Due We should advise the customer of any ______ amounts before we finish the call.
  2. The credit card billing ______ should be repeated twice.
  3. Before we can schedule a tech, the account must be _____.
  4. What tab allows me to see a copy of the invoice?
  5. What does the customer sign to enroll for auto draft?
  6. We can send the ______ statement to the customer to show all past due invoices (with Support approval).
  7. SafeTouch does not ______ late fees unless it is a SafeTouch error.
  8. I can find the customer’s credit card information in this tab.
  9. 7C and 8C accounts are charged for monthly monitoring and ______ monitoring.
  10. A customer needs to call ______ when the account is at least 6 months past due.

18 Clues: We bill and ______ in advance. • I can find the Receipt ID in this tab. • PACS normally notes accounts in ______. • In history, SafeTouch has had three rate _____. • What tab allows me to see a copy of the invoice? • The $4.00 fee when a customer is removed from PACS. • What does the customer sign to enroll for auto draft? • ...

Billing-PACS 2018-06-05

Billing-PACS crossword puzzle
Across
  1. 7C and 8C accounts are charged for monthly monitoring and ______ monitoring.
  2. Before we can schedule a tech, the account must be _____.
  3. I can find the Receipt ID in this tab.
  4. The $4.00 fee when a customer is removed from PACS.
  5. What tab allows me to see a copy of the invoice?
  6. I can find the customer’s credit card information in this tab.
  7. What tab takes you to the bill payer account from the service account?
Down
  1. Code The credit card billing ______ should be repeated twice.
  2. A returned payment will be marked as ______ in Allocate.
  3. SafeTouch does not ______ late fees unless it is a SafeTouch error.
  4. In history, SafeTouch has had three rate _____.
  5. We should advise the customer of any ______ amounts before we finish the call.
  6. I go to this tab to verify when we started billing the customer.
  7. We can send the ______ statement to the customer to show all past due invoices (with Support approval).
  8. We bill and ______ in advance.
  9. A customer needs to call ______ when the account is at least 6 months past due.
  10. PACS normally notes accounts in ______.
  11. What does the customer sign to enroll for auto draft?

18 Clues: We bill and ______ in advance. • I can find the Receipt ID in this tab. • PACS normally notes accounts in ______. • In history, SafeTouch has had three rate _____. • What tab allows me to see a copy of the invoice? • The $4.00 fee when a customer is removed from PACS. • What does the customer sign to enroll for auto draft? • ...

Unit 3 Handle Customer Need & Expectation 2021-11-30

Unit 3 Handle Customer Need & Expectation crossword puzzle
Across
  1. handshake to create a positive impression
  2. established in male-dominated societies
  3. protects individuals' personal data
  4. level 2 of customer expectation
  5. mindset in viewing customers as most important
  6. number of levels in Maslow's Hierarchy
  7. ability to meet customer's needs and resolve customer's problems
  8. sign of restlessness or discomfort
Down
  1. the most basic level in Maslow's Hierarchy
  2. using hands to describe things
  3. ability to provide good service consistently
  4. questioning technique to get customer talking
  5. "Tell me in detail what happened."
  6. tone used to interact with angry/upset customers

14 Clues: using hands to describe things • level 2 of customer expectation • "Tell me in detail what happened." • sign of restlessness or discomfort • protects individuals' personal data • number of levels in Maslow's Hierarchy • established in male-dominated societies • handshake to create a positive impression • the most basic level in Maslow's Hierarchy • ...

MARKETING 2023-03-15

MARKETING crossword puzzle
Across
  1. A marketing tactic used to raise awareness and interest in a product or service.
  2. The specific group of people that a marketing campaign or message is aimed at.
  3. The act of turning a prospect or lead into a paying customer.
  4. media, Digital platforms used for sharing content and connecting with others, such as Facebook, Twitter, and Instagram.
  5. An abbreviation for search engine optimization, the practice of optimizing a website to rank higher in search engine results.
  6. The series of steps that a customer goes through in the process of making a purchase, from initial awareness to final conversion.
  7. The act of promoting a product or service through paid media channels, such as TV, radio, or online ads.
  8. A group of potential customers who share similar needs or characteristics.
  9. The group of people who a marketing message or campaign is intended for.
  10. A person who purchases or uses a product or service.
Down
  1. The plan or approach taken to achieve a specific marketing goal or objective.
  2. The process of creating a unique name and image for a product or service in the consumer's mind.
  3. The level of interaction and interest that consumers show in a marketing campaign or message.
  4. The information or material that is created and shared in a marketing campaign, such as blog posts, videos, or social media updates.
  5. Referring to marketing channels and tactics that are primarily online or digital in nature.
  6. A digital communication method used to send messages to individuals or groups of people.

16 Clues: A person who purchases or uses a product or service. • The act of turning a prospect or lead into a paying customer. • The group of people who a marketing message or campaign is intended for. • A group of potential customers who share similar needs or characteristics. • The plan or approach taken to achieve a specific marketing goal or objective. • ...

Marketing Q3 Midterm 2022-02-28

Marketing Q3 Midterm crossword puzzle
Across
  1. responds to an objection by showing a customer that the product works
  2. "We have other colors of that available. Would you like to see them?"
  3. responds to an objection by offsetting the objection with a product feature
  4. what you can identify by observing, listening to, and questioning a customer
  5. when one business has total control over access to a certain product, service, or resource
  6. responds to an objection by recommending an alternative product
  7. not funded by the government
  8. a company that only operates in the country they are from
  9. operates with the purpose of generating a profit
  10. intellectual property protection for brand names and brand related images
  11. a system where individuals are encouraged to start their own business with limited government involvement
  12. any direct contact between a salesperson and a customer
  13. funded by the government and provides services to the community
  14. the physical attributes of a product
  15. selling to everyday people in a store for personal use
  16. function of business that supports buying and selling functions
  17. buying motive based on feelings
  18. use this closing method when the customer has an objection that can be solved with services provided by your company
  19. "Welcome to the store"
  20. offering related products with the main product you are selling
  21. the values and moral principles that guide decision making
  22. shows items purchased, cost, and sales tax
  23. responds to an objection by turning the customer's concern around into a selling point
  24. competing by trying to have better products, customer service, etc. than your competitors
  25. type of decision making made when buying a high priced item that you have bought a few times
  26. competing by trying to have lower prices than your competitors
Down
  1. responds to an objection by asking the customer a question
  2. operates on donations with the purpose of helping a cause
  3. function of business that involves making or acquiring product
  4. a company that operates in a variety of countries
  5. "How can I help you?"
  6. corporate practices that help support people and communities beyond the business
  7. use this closing method when the product is about to be sold out or go up in price
  8. function of business that involves managing the company's money
  9. type of decision making made when buying a high priced item that you have rarely or never bought
  10. "That's too expensive"
  11. "I'll buy it later when there's a sale."
  12. only type of intellectual property protection that does not need to be filed with the government
  13. the satisfaction gained by a consumer when using a product
  14. selling products between businesses for professional use
  15. use this closing method when the customer shows strong buying signals
  16. "I don't like the way this looks on me"
  17. "I don't want to buy from your company."
  18. responds to an objection by showing the customer they are wrong with facts
  19. intellectual property protection for inventions
  20. function of business that involves planning, organizing, and controlling resources
  21. a prospect, or potential customer
  22. use this closing method when the customer has narrowed down their choices to two products
  23. percentage fee placed on the sale of goods and services
  24. buying motive based in logic and facts
  25. intellectual property protection for creative work
  26. type of decision making made when buying a low priced item that you buy frequently

52 Clues: "How can I help you?" • "That's too expensive" • "Welcome to the store" • not funded by the government • buying motive based on feelings • a prospect, or potential customer • the physical attributes of a product • buying motive based in logic and facts • "I don't like the way this looks on me" • "I'll buy it later when there's a sale." • "I don't want to buy from your company." • ...

MARKETING 2023-03-04

MARKETING crossword puzzle
Across
  1. The process of creating a unique name and image for a product or service in the consumer's mind.
  2. The information or material that is created and shared in a marketing campaign, such as blog posts, videos, or social media updates.
  3. The specific group of people that a marketing campaign or message is aimed at.
  4. The series of steps that a customer goes through in the process of making a purchase, from initial awareness to final conversion.
  5. Media Digital platforms used for sharing content and connecting with others, such as Facebook, Twitter, and Instagram.
  6. A group of potential customers who share similar needs or characteristics.
  7. The act of promoting a product or service through paid media channels, such as TV, radio, or online ads.
  8. A person who purchases or uses a product or service.
Down
  1. A digital communication method used to send messages to individuals or groups of people.
  2. A marketing tactic used to raise awareness and interest in a product or service.
  3. Referring to marketing channels and tactics that are primarily online or digital in nature.
  4. An abbreviation for search engine optimization, the practice of optimizing a website to rank higher in search engine results.
  5. The level of interaction and interest that consumers show in a marketing campaign or message.
  6. The group of people who a marketing message or campaign is intended for.
  7. The plan or approach taken to achieve a specific marketing goal or objective.
  8. The act of turning a prospect or lead into a paying customer.

16 Clues: A person who purchases or uses a product or service. • The act of turning a prospect or lead into a paying customer. • The group of people who a marketing message or campaign is intended for. • A group of potential customers who share similar needs or characteristics. • The plan or approach taken to achieve a specific marketing goal or objective. • ...

Chapter 8 2015-03-24

Chapter 8 crossword puzzle
Across
  1. Services a produced and consumed at the same time and cannot be separated from their providers. This is Service …
  2. Anything that can be offered to a market for attention, aquisition, use, or consumption that might satisfy a want or a need
  3. Making the market offering different to create superior customer value.
  4. Dividing a market into different segments based on variables such as social class, lifestyle, or personality characteristics
  5. A name,term, sign, symbol, or design or a combination of these, that identifies the products or services of a seller.
  6. Dividing a market into segments based on variables like consumer knowledge, attitudes, uses, or responses to a product
  7. The full positioning of a brand - the full mix o benefits on which it is positioned
  8. dividing the market into segments based on variables such as age, live-cycle stage, gender income, occupation, education, relgion, ethnicity, and generation.
  9. The differential effect that knowing the brand name has on customer response to the product or its marketing
  10. a set of buyers sharing common needs or characteristics that the company decides to serve.
  11. A product bought by final consumers for personal consumption
  12. Services cannot be seen, tasted felt, heard or smelled before they are bought. This is Service …
  13. A type of consumer product that customers usually buy frequently, immediately, and with minimal comparison and buying effort
  14. Evaluating each segment’s attractiveness and selecting one ore more segments to enter.
  15. advantage An advantage over competitors gained by offering greater customer value, either by having lower process or providing more benefits that justify higher prices
  16. Dividing a market into groups of buyers with distinct needs, characteristics, or behaviours that might require separate marketing stratgies or mixes.
Down
  1. One attribute of a physical product or service described as Freedom from defects.
  2. A product category bought by individuals and organization for further processing or for reselling.
  3. The activities of designing and producing the container or wrapper for a product.
  4. The set of all product lines and items that a particular seller offers for sale.
  5. Atype of consumer product that the customer, in the process of selecting and purchasing, usually compares on such attributes as suitable, quality, prices, and style
  6. The quality of services may vary greatly depending on who provides them and when, where, and how they are provided. This is Service …
  7. The practice of using the established brand names of two different companies on the same product.
  8. A type of consumer product with unique characteristics or brand identification for which a significant group of buyers is willing to make a special purchase effort
  9. A brand created and owned by a reseller of a product or service.
  10. Arranging for a market offering to occupy a clear, distinctive, and desirable place relative to competing products in the minds of target consumer.
  11. A group of products that are closely related because they function in a similar manner, are sold to the same customer groups, are marketed through the same types of outlets, or fall within a given price range.
  12. An activity, benefit, or satisfaction offered for sale that is essentially intangible and does not result in the ownership of anything
  13. Services cannot be stored for later sale or use. This is Service …
  14. A type of consumer product that the consumer either does not know about or knows about but des not normally consider buying

30 Clues: A product bought by final consumers for personal consumption • A brand created and owned by a reseller of a product or service. • Services cannot be stored for later sale or use. This is Service … • Making the market offering different to create superior customer value. • The set of all product lines and items that a particular seller offers for sale. • ...

Unit 2 Terms-Communication and Interpersonal Skills 2019-01-17

Unit 2 Terms-Communication and Interpersonal Skills crossword puzzle
Across
  1. the reason or the goal, the thing you are trying to accomplish
  2. opinions and other evaluations to help you improve
  3. customer ________ is the relationship that your business creates between itself and your customers
  4. brand ___________ is how people are familiar with a company just by seeing a logo or hearing a slogan
  5. _________report is a speech to communicate information
  6. when conflict is being handled by removing negative aspects
  7. _________listener pays full attention to the speaker
  8. sending of information between at least two people
  9. money that is leftover expenses that have been paid for from a business or an investment
  10. a thing you can touch which is sold to your customers
  11. a customer, a person who is paying for your product or service
  12. personal attributes that enable someone to interact effectively with other people
  13. continues in spite of obstacles and does not give up
  14. brand _________ repetitively purchased product or service from the same company over another company
  15. _________report includes visuals to communicate information
Down
  1. meeting a need with words or actions instead of a tangible product
  2. can arise whenever people disagree
  3. customer _____ is when there is 100% happiness
  4. when conflict is terminated/finished
  5. a situation, condition, chance or prospect for advancement, success or to attain a goal
  6. a type of product manufactured by a particular company under a particular name
  7. a pitch that is easily understood and can be delivered quickly-no more than 1 minute
  8. prepare in advance for something, rather than waiting for it to happen
  9. when a current customer recommends you to their friends and family
  10. making connections with people and using those connections to sell or promote your product
  11. to promote a product or idea to possible investors
  12. quality of being stubborn or persevering

27 Clues: can arise whenever people disagree • when conflict is terminated/finished • quality of being stubborn or persevering • customer _____ is when there is 100% happiness • opinions and other evaluations to help you improve • sending of information between at least two people • to promote a product or idea to possible investors • ...

Unit 1 Crossword #2 2023-09-28

Unit 1 Crossword #2 crossword puzzle
Across
  1. Overview of how a product/service goes from the manufacturer to the customer
  2. Adding money to the overall economy
  3. One of the 4 P’s. Communication to persuade and inform customers (Advertising, personal selling, direct mkting, sales promo)
  4. Person who USES the product or service.
  5. Identifies customers lifestyle & personalities
  6. One of the 4 P’s. What a company decides to charge for their product or service.
  7. Items/elements that add value to a product/service and can persuade customers when making purchase decisions.
  8. Identifies physical & social characteristics (age, gender, family type, etc.)
  9. Sells goods to the final user
  10. When you set prices based on what customers will pay
  11. Middlemen involved in transporting products from manufacturers to customers
  12. When you set prices based on the actual production cost
Down
  1. Price on the price tag
  2. Identifies purchase behavior
  3. When you set prices based on what others charge
  4. wealth and resources in a community, relating to the production and consumption of goods and services
  5. Grouping customers into smaller groups and designing products for them
  6. Graphic used to put all 4 pieces of market segmentation together
  7. Company paid to produce a product to be sold by another company.
  8. One of the 4 P’s. The actual item that is being sold.
  9. Buy large amount of items, store them, and then sell at a later date
  10. One of the 4 P’s. Where and how a product or service gets to the end user
  11. Purpose is to set you apart from competitors and persuade them to choose your produt (name, logo, design, personality, etc.)
  12. Person who PURCHASES the product or service

24 Clues: Price on the price tag • Identifies purchase behavior • Sells goods to the final user • Adding money to the overall economy • Person who USES the product or service. • Person who PURCHASES the product or service • Identifies customers lifestyle & personalities • When you set prices based on what others charge • When you set prices based on what customers will pay • ...

Customer Service and working procedures 2021-03-01

Customer Service and working procedures crossword puzzle
Across
  1. Consistently maintain standards for appearance and behaviour is an example of ___ standard.
  2. The main aim of customer service is to make customers feel___.
  3. A good example of the need for appropriate personal skills is the role of a ___.
  4. When a guest staying at a hotel experiences moments of truth
  5. At this stage the hotel creates a reservation record for the guest.
Down
  1. The actual service encounter between customer and an employee
  2. Team work helps to improve ___
  3. The ability to perform the promised service accurately
  4. Looking after your customers
  5. Receptionists wear name badges and make eye contact is an example of ___ standard.
  6. A luxury 5-star hotel will offer a personal ___ service for demanding guests.

11 Clues: Looking after your customers • Team work helps to improve ___ • The ability to perform the promised service accurately • When a guest staying at a hotel experiences moments of truth • The actual service encounter between customer and an employee • The main aim of customer service is to make customers feel___. • ...

business 2024-08-13

business crossword puzzle
Across
  1. in full To pay the entire price of a product or service at once.
  2. The person or company that sells something.
  3. pitch A persuasive presentation to convince someone to buy your product or service.
  4. in bulk To buy large quantities of the same product.
  5. The money that a business gives back to a customer for returning a product or canceling a service.
  6. A store or business that sells products directly to customers. Our retailer partners are selling our merchandise.
  7. the sale To successfully convince someone to make a purchase.
  8. Testing out a product or service before committing to a purchase.
  9. by installments The practice of paying for a purchase in smaller, regular amounts over a period of time.
  10. The person that buys our services.
  11. A company that sells products in large quantities to retailers.
  12. Providing a price estimate for a product or service.
Down
  1. A potential customer who fits the compaby's target market and shows interest or is likely to show interest in the company's products or services.
  2. A document that shows the details and cost of a product or service.
  3. The person or company that buys something.
  4. out When a product is sold out, the store has no more left. The tickets to the Beyoncé concert are already sold out.
  5. Getting a great deal or discount on a purchase.
  6. To buy something
  7. To attempt to reach a fair agreement between the buyer and seller on terms and price.
  8. plan An arrangement to pay for something in a structured and scheduled manner.
  9. A company that provides another company with the products they will later sell to their customers.
  10. of stock When a product is temporarily unavailable for purchase, it's out of stock.

22 Clues: To buy something • The person that buys our services. • The person or company that buys something. • The person or company that sells something. • Getting a great deal or discount on a purchase. • in bulk To buy large quantities of the same product. • Providing a price estimate for a product or service. • the sale To successfully convince someone to make a purchase. • ...

FEP Crossword 2016-02-25

FEP Crossword crossword puzzle
Across
  1. Review A worker will add this to the employment plan if the customer is not participating at the negotiated level
  2. Hours that represent two full weeks of ongoing employment hours and worker creates ongoing participation hours
  3. If eligible or no longer eligible, this service must be added or removed within 10 calendar days of verifying participation
  4. Assessment If the customer does not begin participation or show reasonable cause, close the “Activity Review” service as d open this service
  5. This screen must be completed after training service is added to the employment plan
  6. When we have permission to discuss information w/an outside entity regarding our customer we complete this form or add them to the employment plan
  7. Screen that must be completed before or on the same day as the first issuance of Y funds for the month
Down
  1. Must be used to support to support a customer for work and training related expenses to alleviate circumstances impeding the customer’s ability to begin or continue employment, job search, training or education
  2. When hours entered do not match the verification/documentation that the ec has imaged/attached
  3. Time Up to one hour of this unsupervised time may count for each hour of classroom time.
  4. Plan Must be signed within 10 days of negotiating or updating. With the exception of adding AR to it.
  5. and Excused These hours can only be applied towards UNPAID activities that the customer was scheduled to participate on the day for
  6. Time which cannot be used for getting to the first job activity and returning home. It can only be used for travel between job search activities.

13 Clues: This screen must be completed after training service is added to the employment plan • Time Up to one hour of this unsupervised time may count for each hour of classroom time. • When hours entered do not match the verification/documentation that the ec has imaged/attached • ...

FEP Crossword 2016-02-25

FEP Crossword crossword puzzle
Across
  1. Plan Must be signed within 10 days of negotiating or updating. With the exception of adding AR to it.
  2. Must be used to support to support a customer for work and training related expenses to alleviate circumstances impeding the customer’s ability to begin or continue employment, job search, training or education
  3. When we have permission to discuss information w/an outside entity regarding our customer we complete this form or add them to the employment plan
  4. These hours can only be applied towards UNPAID activities that the customer was scheduled to participate on the day for
  5. Time which cannot be used for getting to the first job activity and returning home. It can only be used for travel between job search activities.
  6. If eligible or no longer eligible, this service must be added or removed within 10 calendar days of verifying participation
Down
  1. Time Up to one hour of this unsupervised time may count for each hour of classroom time.
  2. If the customer does not begin participation or show reasonable cause, close the “Activity Review” service as d open this service
  3. Screen that must be completed before or on the same day as the first issuance of Y funds for the month
  4. When hours entered do not match the verification/documentation that the ec has imaged/attached
  5. Hours that represent two full weeks of ongoing employment hours and worker creates ongoing participation hours
  6. A worker will add this to the employment plan if the customer is not participating at the negotiated level
  7. This screen must be completed after training service is added to the employment plan

13 Clues: This screen must be completed after training service is added to the employment plan • When hours entered do not match the verification/documentation that the ec has imaged/attached • Time Up to one hour of this unsupervised time may count for each hour of classroom time. • ...

Coordinate Clients and Services and Develop and Expand a Client Base 2014-03-10

Coordinate Clients and Services and Develop and Expand a Client Base crossword puzzle
Across
  1. a monitoring tool
  2. a customer service skills
  3. collecting customer feedback
Down
  1. segmentation of how a customer acts
  2. charge of the salon staff
  3. a reward strategy
  4. customers commitment
  5. a customer need

8 Clues: a customer need • a monitoring tool • a reward strategy • customers commitment • charge of the salon staff • a customer service skills • collecting customer feedback • segmentation of how a customer acts

Ch 2 Key Term 2023-09-12

Ch 2 Key Term crossword puzzle
Across
  1. denotes a firm’s ability to achieve market and financial superiority over its competitors.
  2. is the set of decisions across the value chain that supports the implementation of higher-level business strategies.
  3. represent the strategic emphasis that a firm places on certain performance measures and operational capabilities within a value chain
  4. are the strengths that are unique to an organization.
  5. is an organizational strategy; broader than a competitive priority, it requires major changes in the organization’s culture.
  6. focuses on nonprocess features and the capabilities of an organization, such as:
  7. are basic customer expectations that are considered the minimum performance level required to stay in business.
  8. is an important source of competitive advantage
  9. is the making of whatever goods and services the customer wants, at any volume, at any time for anybody, and for a global organization, from any place in the world.
Down
  1. Many firms gain a competitive advantage in their industry by establishing themselves as the low-cost leader through low prices.
  2. is an organization that sources, markets, and produces its goods and services in several countries to minimize costs and maximize profit, customer satisfaction, and social welfare.
  3. are aspects of a good or service that the customer believes but cannot personally evaluate even after purchase and consumption, such as expertise and knowledge of professionals.
  4. choices are decisions made to determine the process structures that are best suited for producing goods or creating services.
  5. such as color, price, freshness, style, fit, feel, hardness, and smell.
  6. is the discovery and practical application or commercialization of a device, method, or idea that differs from existing norms.
  7. are goods and service features and performance characteristics that differentiate one customer benefit package from another and help win the customers’ business.
  8. plays a key role in achieving competitive advantage:
  9. is a pattern or plan that integrates an organization’s major goals, policies, and action sequences into a cohesive whole.
  10. such as friendliness, taste, wearability, safety, fun, and customer satisfaction.

19 Clues: is an important source of competitive advantage • plays a key role in achieving competitive advantage: • are the strengths that are unique to an organization. • such as color, price, freshness, style, fit, feel, hardness, and smell. • focuses on nonprocess features and the capabilities of an organization, such as: • ...

Unit 2 Terms-Communication and Interpersonal Skills 2019-01-17

Unit 2 Terms-Communication and Interpersonal Skills crossword puzzle
Across
  1. _________report is a speech to communicate information
  2. meeting a need with words or actions instead of a tangible product
  3. when a current customer recommends you to their friends and family
  4. a thing you can touch which is sold to your customers
  5. brand _________ repetitively purchased product or service from the same company over another company
  6. prepare in advance for something, rather than waiting for it to happen
  7. _________report includes visuals to communicate information
  8. customer _____ is when there is 100% happiness
  9. when conflict is terminated/finished
  10. a type of product manufactured by a particular company under a particular name
  11. continues in spite of obstacles and does not give up
  12. _________listener pays full attention to the speaker
  13. sending of information between at least two people
Down
  1. the reason or the goal, the thing you are trying to accomplish
  2. can arise whenever people disagree
  3. a customer, a person who is paying for your product or service
  4. opinions and other evaluations to help you improve
  5. brand ___________ is how people are familiar with a company just by seeing a logo or hearing a slogan
  6. when conflict is being handled by removing negative aspects
  7. personal attributes that enable someone to interact effectively with other people
  8. to promote a product or idea to possible investors
  9. a situation, condition, chance or prospect for advancement, success or to attain a goal
  10. a pitch that is easily understood and can be delivered quickly-no more than 1 minute
  11. making connections with people and using those connections to sell or promote your product
  12. customer ________ is the relationship that your business creates between itself and your customers
  13. quality of being stubborn or persevering
  14. money that is leftover expenses that have been paid for from a business or an investment

27 Clues: can arise whenever people disagree • when conflict is terminated/finished • quality of being stubborn or persevering • customer _____ is when there is 100% happiness • opinions and other evaluations to help you improve • to promote a product or idea to possible investors • sending of information between at least two people • ...

UNIT-III 2016-04-18

UNIT-III crossword puzzle
Across
  1. Your most unhappy ........is your greatest source of learning-Bill Gates.
  2. In USA hotels are rated from 1 to 5 ........
  3. SQM is a measure of how ......... and services supplied by a company meets and surpasses consumer expectation.
  4. Park ....... – New York has earned 5 diamond rating.
  5. First word of CMMI.
  6. Gap 1 is between consumer......... and management perception.
  7. Service ....... is a special type of flowcharting for service operations
  8. One dimension of service quality.
  9. Gap 4 is between service ...... and external communication
  10. CMMI uses .... levels to describe the maturity of the organization.
Down
  1. ..... diamond rating = budget oriented
  2. .......is ability to be approachable.
  3. Gap 2 is between ........ perception and service quality specification
  4. Five diamond rating = Ultimate.........
  5. Burj Al Arab in ...... is 7 star hotel.
  6. Fifth level of CMMI.
  7. The Gaps Model was proposed by .......,Valarie Zeithaml and LL Berry in 1985 in the Journal Of Marketing.
  8. Service quality model.
  9. The Sequential ....... Technique.
  10. Gap 5 is between expected ........ and experienced ......
  11. Method analysis is performed by using ...... process charts.

21 Clues: First word of CMMI. • Fifth level of CMMI. • Service quality model. • One dimension of service quality. • The Sequential ....... Technique. • .......is ability to be approachable. • ..... diamond rating = budget oriented • Five diamond rating = Ultimate......... • Burj Al Arab in ...... is 7 star hotel. • In USA hotels are rated from 1 to 5 ........ • ...

Customer Service Excellence 2021-09-24

Customer Service Excellence crossword puzzle
Across
  1. You wish the service and you get it
  2. Service that makes the customer feel terrible
  3. There are ___ levels of Service.
  4. Service Excellence is
  5. You were not expecting the kind of service
Down
  1. Levels of service are not straight stairs. They are
  2. When you give service to your customer as per your targets

7 Clues: Service Excellence is • There are ___ levels of Service. • You wish the service and you get it • You were not expecting the kind of service • Service that makes the customer feel terrible • Levels of service are not straight stairs. They are • When you give service to your customer as per your targets

Tier 2 2025-01-18

Tier 2 crossword puzzle
Across
  1. This person can be called if all options are exhausted
  2. Must be provided by the customer before Tier 2 can be attempted
  3. 1700-2000 service appointment time
  4. If the panel says this, the issue is not with the alarm system
  5. Panel we are unable to troubleshoot
  6. Always leave a service message for this Dealer
  7. System that has battery located in the control panel
  8. Only these panels have a status button
  9. This is attached to the panel with black and red wires
  10. SafeHome Online user name
  11. Often present with misaligned sensors
  12. Last resort
Down
  1. This is caused by an issue with the phone lines
  2. 0900-1300 service appointment time
  3. Used to disarm a system but will send a dispatchable signal from the panel
  4. System that has battery located in the Keypad
  5. 1300-1700 service appointment time
  6. Platform used to cross-reference account information for SafeHome customers
  7. You should place this on an account prior to troubleshooting
  8. You can do this is a customer is unable to arm the panel due to a fault in the system
  9. Do not leave a message for this Dealer if the issue is resolved
  10. These panels use "stay" and "away" to arm
  11. Can be used to clear the panel if the issues has been fixed
  12. Must be unplugged before attempting a power down

24 Clues: Last resort • SafeHome Online user name • 0900-1300 service appointment time • 1300-1700 service appointment time • 1700-2000 service appointment time • Panel we are unable to troubleshoot • Often present with misaligned sensors • Only these panels have a status button • These panels use "stay" and "away" to arm • System that has battery located in the Keypad • ...

Spectrum 2023-06-09

Spectrum crossword puzzle
Across
  1. This action performed by a Representative at the start of every call/chat request that is specific to an account.
  2. Refers to how our systems tell the customer's device what Internet speeds they should receive.
  3. This action is required for any account or billing service changes; or the sharing of certain account or billing details
  4. Spectrum's Learning Management System (LMS) where you can find training such as compliance courses, recursive training, etc. (two words)
  5. A summary of the customer interaction given at the end of the call
  6. This 3rd party device is a streaming platform device that can be connected to a customer's television set (HDMI ports required) and used to receive Spectrum TV service via our Spectrum TV App (STVA).
  7. A problem with a product or service that spectrum has been made aware of through previous reports and system monitoring (two words)
  8. A diagnostic tool used to support Internet, Video, and Voice services by displaying equipment signal levels, equipment logs (T4 timeouts), provisioning, hotlist and account information.
  9. This software protects users' systems from behind the scenes without any interruptions. Provided free for all internet service subscribers. (Two words)
  10. Customers generally have this device in their home or business to pass data to and from their Local Area Network and the Internet
  11. This Knowledge Management tool is your one-stop-shop to locate business rules, procedures, and general information.
  12. provides temporary real-time technician location, route, and ETA (Estimated Time of Arrival) information to the customer.
Down
  1. Remove all lines of business
  2. The practice of sending out mass emails that are fraudulent in nature with the intention of obtaining confidential information
  3. Credits issued when a circumstance is verified via a notes on the account, troubleshooting tools, a declared outage, etc.
  4. The term used to describe how well agents stick to their planned work schedules.
  5. A type of service interruption for issues within a specific line of business (LOB).
  6. This cable connects individual subscribers to the cable system. It begins at a connection point on the cable tap/pedestal and ends at the subscriber's home.
  7. A type of cable with a metal tip used to connect the modem to the spectrum infrastructure
  8. Credits issued when a a circumstance is not verified but given to maintain a good customer experience or relationship.
  9. Service interruptions impacting several customers in a specific service area
  10. A portal tool that has various tabs to assist with account handling for all customers.
  11. Once you have determined what type of Internet issue the customer is experiencing, you will navigate to this tool to begin troubleshooting.
  12. Advanced WiFi's answer to wireless network dead zones within a house or building.
  13. This is the database that contains all of the customer account information and provides the information to Agent OS
  14. This device enables digital devices, such as personal computers, to communicate across different media, including telephone wires, cable lines, and radio waves
  15. wireless networking protocol that allows devices to communicate without direct cable connections so that multiple wireless devices can connect to the Internet simultaneously
  16. This brings together Spectrum Internet, Advanced WiFi, and Unlimited Spectrum Mobile to deliver the nation’s first converged connectivity experience (two words)
  17. Allows users to troubleshoot error codes and known issues for the Spectrum TV App and other products.
  18. A modem that contains a built-in router

30 Clues: Remove all lines of business • A modem that contains a built-in router • A summary of the customer interaction given at the end of the call • Service interruptions impacting several customers in a specific service area • The term used to describe how well agents stick to their planned work schedules. • ...

Ch. 13 Marketing 1 2021-02-17

Ch. 13 Marketing 1 crossword puzzle
Across
  1. advantages or personal satisfaction a customer will get from a good or service
  2. reasons a customer buys a product
  3. basic, physical, or extended attributes of the product
  4. process of locating potential customers as possible without checking leads beforehand
  5. the salesperson welcomes the customer to the store
  6. potential customer
  7. feelings experienced by a customer through association with a product
Down
  1. tangible attributes that help explain how a product is constructed
  2. coordination of sales and promotional plans with buying and pricing
  3. conscious, logical reasons for a purchase
  4. names of other people who might buy the product
  5. created by noting the function of a product feature and explaining how it benefits a customer

12 Clues: potential customer • reasons a customer buys a product • conscious, logical reasons for a purchase • names of other people who might buy the product • the salesperson welcomes the customer to the store • basic, physical, or extended attributes of the product • tangible attributes that help explain how a product is constructed • ...

The foul Ps and beyond 2025-07-14

The foul Ps and beyond crossword puzzle
Across
  1. products or services provided to the market
  2. support tools or assistance that help close or maintain sales
  3. the strategy used to set the cost to customers
  4. mix the combination of factors used to influence consumers
  5. experience the overall perception of a customer’s interaction with a company
  6. having the necessary skills and knowledge for the role
  7. motivated enthusiastic and driven to perform well
  8. service support offered after a purchase to ensure satisfaction
  9. something that cannot be physically touched (like services or experiences)
  10. the range of goods or services made available
  11. willing to assist and serve customers
  12. activities to raise awareness and generate demand
  13. evidence tangible cues that help customers judge a service
Down
  1. the systems and workflows used to deliver service or products
  2. paid communication to promote a product or service
  3. all messages a company uses to interact with the market
  4. informed knowledgeable about products, services, or policies
  5. channels routes used to deliver products to end-users
  6. the goods or services a company offers to meet customer needs
  7. where and how a product is made available to customers
  8. the behavior and mindset of employees toward customers
  9. process the steps taken to guide customers from interest to purchase
  10. operating with speed and minimal waste
  11. contact with interacting directly with customers
  12. Ps the traditional core elements of marketing: product, price, place, promotion
  13. the staff and individuals representing the brand
  14. locations where products are sold, online or offline

27 Clues: willing to assist and serve customers • operating with speed and minimal waste • products or services provided to the market • the range of goods or services made available • the strategy used to set the cost to customers • the staff and individuals representing the brand • activities to raise awareness and generate demand • ...

Service Excellence Crossword 2023-04-05

Service Excellence Crossword crossword puzzle
Across
  1. Service recovery is important because it allows businesses to turn a negative experience into a positive one, thereby increasing customer loyalty. This phenomenon is known as the service _______
  2. One of the key elements of service excellence is when service staff are dressed presentably
  3. One of the ways to measure Service Excellence is by measuring average ______ time
  4. Maya Angelou said that "People may not remember what we say, but people will remember how we make them ___
  5. To break the anger cycle of customers, one of the things we need to practise is _______ listening
  6. Service Design helps to _______ customers' need
  7. Childhood ______ is one of the reasons why people will subconsciously use anger to express emotions
  8. When service staff answers to customers' requests
  9. Service excellence is about_____ expectations
  10. The 5 dimensions of Service Excellence is called _______ model
Down
  1. Service excellence is a ______ behaviour
  2. When we focus on Service Excellence, we will get customer_____
  3. Service Design is used to _______ ourselves from competitors
  4. After Service Recovery, it is important to follow up and maintain a ________ relationship with customers
  5. In Service Recovery, it is important to _______ our apology so that we can have a positive connection with customers
  6. By focusing on Service Excellence, we can generate a positive _____ image for the organization
  7. When we work on our service excellence standards, we are focused on achieving long term _____ value
  8. Anger is a _______ emotion
  9. In Service Excellence, we aim to provide a ________ service

19 Clues: Anger is a _______ emotion • Service excellence is a ______ behaviour • Service excellence is about_____ expectations • Service Design helps to _______ customers' need • When service staff answers to customers' requests • In Service Excellence, we aim to provide a ________ service • Service Design is used to _______ ourselves from competitors • ...

Marketing Terminology 2025-07-09

Marketing Terminology crossword puzzle
Across
  1. Media, Platforms like instagram, Facebook used to promote a product
  2. Intangible Goods
  3. Place where buyers & sellers meet
  4. Division of the market
  5. Customer, Product is meant for
  6. Channel of Distribution
  7. Satisfaction of customers needs or wants
  8. Design, Colour COmbination to identify a product
  9. Value of a Product
  10. Unique identity of the product
Down
  1. Mix, 4P's
  2. Publicity
  3. Temporary reduction in price
  4. A person who buys the product
  5. Activities to increase sales

15 Clues: Mix, 4P's • Publicity • Intangible Goods • Value of a Product • Division of the market • Channel of Distribution • Temporary reduction in price • Activities to increase sales • A person who buys the product • Customer, Product is meant for • Unique identity of the product • Place where buyers & sellers meet • Satisfaction of customers needs or wants • ...

Selling Vocab 2022-12-06

Selling Vocab crossword puzzle
Across
  1. the salesperson simply welcomes the customer to the store.
  2. Goods that are bought and sold
  3. based on loyalty and encourage consumers to purchase from a particular business or to buy a particular brand.
  4. an individual or organization that fits a seller's criteria to be a potential customer.
  5. A way to enter a situationn
  6. are reasons to purchase based on facts or logic.
  7. is any practice that contributes to selling products to a retail consumer.
Down
  1. it guarantees that if a product is found to be defective within the warranty period, it will be repaired or replaced at no cost to the purchaser.
  2. are a feature of a product for sale that makes it attractive to customers.
  3. In other words, a buying motive is the inner feelings, urge instinct, drive, desire, stimulus, thoughts, or emotion that makes a buyer buy a certain product or service to satisfy his needs.
  4. Basic, physical, or extended attributes of the product or purchase. Basic feature. Its intended use
  5. The term customer benefit is tied to the customer's needs, which are satisfied by a particular product or service.
  6. is the process of helping prospective customers make connections between the features a product offers and the benefits.
  7. the process of directly approaching employers, by visiting or phone calls, and marketing yourself to them.
  8. are a marketing tactic that makes use of recommendations and word of mouth to grow a business's customer base through the networks of its existing customers.
  9. The sales person asks the customer if he or she needs assistance.
  10. the first step in the sales process, which consists of identifying potential customers, aka prospects.
  11. discrete areas of new and upgraded functionality that deliver value to your customers.
  12. Reason to purchase based on feelings

19 Clues: A way to enter a situationn • Goods that are bought and sold • Reason to purchase based on feelings • are reasons to purchase based on facts or logic. • the salesperson simply welcomes the customer to the store. • The sales person asks the customer if he or she needs assistance. • are a feature of a product for sale that makes it attractive to customers. • ...

Designing Service Crossword 2024-10-09

Designing Service Crossword crossword puzzle
Across
  1. a service cannot be isolated from its provider.
  2. the physical resources that must be in place before a service can be offered.
  3. an alternative to physical lines.
  4. services cannot be touched or stored.
  5. a person who purchases goods or services.
  6. a key factor in selecting service location.
Down
  1. a confusing circumstance that arises from an unclear job description that fails to clearly identify duties and boundaries
  2. the organization's ability to effectively deliver its services.
  3. the series of step taken to achieve a desired outcome.
  4. data that is available from the customer or provider to enable efficient and customized service.

10 Clues: an alternative to physical lines. • services cannot be touched or stored. • a person who purchases goods or services. • a key factor in selecting service location. • a service cannot be isolated from its provider. • the series of step taken to achieve a desired outcome. • the organization's ability to effectively deliver its services. • ...

3.01 KeyTerms 2023-02-22

3.01 KeyTerms crossword puzzle
Across
  1. (Distribution): Marketing element focusing on considerations in getting a selected product in the right place at the right time
  2. The rivalry between two or more businesses to attract scarce customer dollars
  3. budget: The amount of money a business plans to spend on promoting its goods and services during a certain period of time
  4. A customer or a potential customer who has an unfulfilled desire and is financially able and willing to satisfy that desire
  5. store: A retail store competing on the basis of low prices and offering limited customer service
  6. decisions: Marketing element referring to selection of the various types of communications that marketers use to inform, persuade, or remind customers of their products
  7. research: The systematic gathering, recording, and analyzing of data about a specific issue, situation, or concern
  8. decisions: Marketing element referring to what goods, services, or ideas a business will offer its customers
  9. price: The amount of money that the buyer is willing to pay and the seller is willing to accept for a good or service
Down
  1. The message channel used by a seller to promote a good, service, or idea (e.g., radio, television, newspapers, magazines)
  2. margin: A ratio of net profit (after taxes) divided by net sales that reflects the profit per dollar of sales
  3. An organizational function and a set of processes for creating, communicating, and delivering value to customers and for managing customer relations in ways that benefit the organization and its stakeholders
  4. A marketing function that involves determining and adjusting prices to maximize return and meet customers’ perceptions of value
  5. objectives: Goals a company hopes to accomplish through its pricing strategies
  6. mix: The combination of the four elements of marketing—product, place, promotion, and price
  7. share: An organization’s portion of the total industry sales in a specific market

16 Clues: The rivalry between two or more businesses to attract scarce customer dollars • objectives: Goals a company hopes to accomplish through its pricing strategies • share: An organization’s portion of the total industry sales in a specific market • mix: The combination of the four elements of marketing—product, place, promotion, and price • ...

Unit 2 Terms-Communication and Interpersonal Skills 2019-01-17

Unit 2 Terms-Communication and Interpersonal Skills crossword puzzle
Across
  1. a thing you can touch which is sold to your customers
  2. a type of product manufactured by a particular company under a particular name
  3. personal attributes that enable someone to interact effectively with other people
  4. when conflict is being handled by removing negative aspects
  5. a situation, condition, chance or prospect for advancement, success or to attain a goal
  6. brand ___________ is how people are familiar with a company just by seeing a logo or hearing a slogan
  7. the reason or the goal, the thing you are trying to accomplish
  8. _________listener pays full attention to the speaker
  9. when a current customer recommends you to their friends and family
  10. sending of information between at least two people
  11. _________report includes visuals to communicate information
  12. a customer, a person who is paying for your product or service
Down
  1. can arise whenever people disagree
  2. meeting a need with words or actions instead of a tangible product
  3. opinions and other evaluations to help you improve
  4. when conflict is terminated/finished
  5. prepare in advance for something, rather than waiting for it to happen
  6. a pitch that is easily understood and can be delivered quickly-no more than 1 minute
  7. customer _____ is when there is 100% happiness
  8. quality of being stubborn or persevering
  9. continues in spite of obstacles and does not give up
  10. making connections with people and using those connections to sell or promote your product
  11. customer ________ is the relationship that your business creates between itself and your customers
  12. money that is leftover expenses that have been paid for from a business or an investment
  13. _________report is a speech to communicate information
  14. brand _________ repetitively purchased product or service from the same company over another company
  15. to promote a product or idea to possible investors

27 Clues: can arise whenever people disagree • when conflict is terminated/finished • quality of being stubborn or persevering • customer _____ is when there is 100% happiness • opinions and other evaluations to help you improve • sending of information between at least two people • to promote a product or idea to possible investors • ...

CIMBUI/Day 1 2021-04-26

CIMBUI/Day 1 crossword puzzle
Across
  1. is the abbreviation for Our Company Customer Information Management System.
  2. at the end of each call we must_____
  3. is a service location or point of delivery.
  4. is a service address or physical location to which Our Company provides service.
  5. is an individual, firm or organization that receives bills for electric service.
  6. allows you to go to other on-line resources without losing or closing your CIM BUI screen.
  7. WILL ALWAYS TAKE YOU THE CUSOMER RETRIVAL SCREEN
Down
  1. is where we retrieve a customers account
  2. is one that makes a voluntary contribution to a Company’s community assistance program.
  3. is the abbreviation for Standard Account Data
  4. ____ person is a approved person that can access the account
  5. we should always complete ____ before giving any account information
  6. is a Browser-User Interface BUI front-end that has been added to CIM for the look and feel of a web browser.

13 Clues: at the end of each call we must_____ • is where we retrieve a customers account • is a service location or point of delivery. • is the abbreviation for Standard Account Data • WILL ALWAYS TAKE YOU THE CUSOMER RETRIVAL SCREEN • ____ person is a approved person that can access the account • we should always complete ____ before giving any account information • ...

NE Seva 2020-21 2020-04-22

NE Seva 2020-21 crossword puzzle
Across
  1. Enabler of Paid Service
  2. ______ tool (Important for BS 6 vehicles)
  3. _______ service (2 tech bay/1 hr delivery)
  4. Net ________ Score
  5. related to customer calls (3 words)
  6. Continuous improvement
Down
  1. spares order to improve availability (2 words)
  2. Service on ______
  3. replaces manual job card (2 words)
  4. Additional revenue
  5. skill_____(key to technician's training and skill)
  6. Spares ______ (HD Kaizen)

12 Clues: Service on ______ • Additional revenue • Net ________ Score • Continuous improvement • Enabler of Paid Service • Spares ______ (HD Kaizen) • replaces manual job card (2 words) • related to customer calls (3 words) • ______ tool (Important for BS 6 vehicles) • _______ service (2 tech bay/1 hr delivery) • spares order to improve availability (2 words) • ...

MKTG330-KPI categories 2023-09-04

MKTG330-KPI categories crossword puzzle
Across
  1. ______ Revenue. KPI used to determine whether sales and revenue are increasing or decreasing over a specified time period.
  2. Customer _______. Provides an estimate of how much a single customer is worth to a company over their customer life span.
  3. Gross margin as a percent of sales.
  4. ______ Revenue. Measures how many new, versus how many repeat customers a business has.
  5. New Customer _______. The total cost of acquiring new customers.
  6. Customer Resolution _______. Measures the ratio of resolved customer complaints to total customer complaints.
  7. Customer Resolution _______. Average time it takes from the time a customer reaches out for assistance and the length of time it takes for a customer service representative to respond.
Down
  1. Customer ______ Rates. Measures the percentage of customers in the current period who have purchased in the past.
  2. Customer ______ Score. The primary metric used to measure customer _______.
  3. ______ market share. Indexes a firm's or brand's market share against that of its leading competitor.
  4. ______ in category. Company's sales as a percentage of all products in a category.
  5. The amount of money that a company expects to generate from an individual customer.

12 Clues: Gross margin as a percent of sales. • New Customer _______. The total cost of acquiring new customers. • Customer ______ Score. The primary metric used to measure customer _______. • ______ in category. Company's sales as a percentage of all products in a category. • The amount of money that a company expects to generate from an individual customer. • ...

Crossword 1 2015-08-10

Crossword 1 crossword puzzle
Across
  1. must be 5-7 digits, non-consecutive, and non-repeating.
  2. this tool should be used on every call during verification.
  3. should always be offered when a customer is paying the balance in full on the account.
  4. required process if a customer calls and wants a credit for overages.
  5. when a customer wants to transfer a line from one AT&T account to another.
  6. charges that you will receive if you change the rate plan in the middle of a billing cycle.
  7. tool used to review the bill, call detail information, etc.
  8. tool used to make a payment on the account.
  9. manager that has the same privileges on the account as a day to day.
  10. upgrade option that requires a customer to pay monthly installments for a device.
  11. device that the customer owns.
Down
  1. when a customer wants to transfer a current AT&T number to another carrier.
  2. type of SIM used for a Samsung Galaxy S6.
  3. plans that can be added when a customer is traveling internationally.
  4. chat used to update profile discrepencies with SSO.
  5. third party device insurance.
  6. rate plans that cannot be added back to an account once removed.
  7. tool that you will use to add a line and make most changes to an account.
  8. self-service option that is used by BAN Admin, among others, for account maintenance.
  9. type of billing that bills one month in advance.

20 Clues: third party device insurance. • device that the customer owns. • type of SIM used for a Samsung Galaxy S6. • tool used to make a payment on the account. • type of billing that bills one month in advance. • chat used to update profile discrepencies with SSO. • must be 5-7 digits, non-consecutive, and non-repeating. • ...

Mod 6 2016-10-03

Mod 6 crossword puzzle
Across
  1. A new service line has just been installed and house lines are set (either for a conversion to as or a new build)
  2. Customer requests to start service, gas is on and the meters outside. What type of order is this?
  3. Customer calls to start service but gas is off. What type of order is this?
Down
  1. When access is required for a pending service order, the customer has an _______.
  2. Call for a pending service order that is scheduled more than one business day in the future, the business partner will always receive a automatic reminder call to phone number listed on the order.
  3. Customer calls to stop service, meters outside and the new party has requested to take over. What type of order is this?
  4. When the lock party calls to stop service after the unlock party has already requested to take over. This would be a ______
  5. The premise has had gas service here in the past but it is currently off, the meter has been removed (usually due to inactive service more than 12 months). A meter needs to be set before the flow of gas can be started.
  6. When access is needed and they have to be over the age of 18. This is called _____ access.

9 Clues: Customer calls to start service but gas is off. What type of order is this? • When access is required for a pending service order, the customer has an _______. • When access is needed and they have to be over the age of 18. This is called _____ access. • Customer requests to start service, gas is on and the meters outside. What type of order is this? • ...

Case Study 3 2025-12-16

Case Study 3 crossword puzzle
Across
  1. Lower costs than rivals
  2. Protecting innovation
  3. Ultimate goal
  4. Reason customer choose you
  5. Doing things better
Down
  1. Superior service advantage
  2. Customer Understanding
  3. Unique brand feature
  4. Hard-to-copy advantage
  5. Location-based advantage

10 Clues: Ultimate goal • Doing things better • Unique brand feature • Protecting innovation • Customer Understanding • Hard-to-copy advantage • Lower costs than rivals • Location-based advantage • Superior service advantage • Reason customer choose you

Quality Customer Care Revision Modules 4 & 5 2024-11-01

Quality Customer Care Revision Modules 4 & 5 crossword puzzle
Across
  1. Describes a good listener’s quality, showing full focus and engagement.
  2. Listening A listening style where the listener seeks to understand both the spoken and unspoken messages.
  3. Showing understanding and sharing the feelings of another person.
  4. This type of listening filters out parts of a message, only focusing on what the listener wants to hear.
  5. A characteristic of ineffective listening, leading to interruptions and misunderstandings.
  6. The physical act of perceiving sound by detecting vibrations.
  7. A common reaction that listeners must avoid to stay open and effective during communication.
  8. The outcome that customers seek after a complaint, often involving problem-solving and follow-up.
Down
  1. An important quality for active listening, helping to maintain focus and allow the customer to express themselves fully.
  2. A listening style useful in difficult situations or conflict resolution, similar to active listening but with a focus on the emotional content.
  3. A process for handling complaints that aims to resolve the customer’s issue and regain their trust.
  4. A type of customer who politely raises an issue but needs assurance that it will be quickly resolved.
  5. A trait of customers who repeatedly express their concerns to ensure they’re addressed.
  6. A goal of active listening, ensuring that the speaker feels genuinely heard and validated.
  7. Information given back to the speaker as a response to what was shared, important in effective communication.
  8. A customer providing feedback, often highlighting areas of improvement for a service or product.
  9. This type of customer is persistent and will continue to repeat their concerns if they feel unheard.
  10. Often the first step in customer service recovery, acknowledging the customer’s dissatisfaction.
  11. A technique where the listener reflects back the speaker’s words, demonstrating understanding.
  12. Listening A habit where the listener allows outside thoughts to interfere with what’s being said.

20 Clues: The physical act of perceiving sound by detecting vibrations. • Showing understanding and sharing the feelings of another person. • Describes a good listener’s quality, showing full focus and engagement. • A trait of customers who repeatedly express their concerns to ensure they’re addressed. • ...

Sales Vocabulary crossword 2024-12-02

Sales Vocabulary crossword crossword puzzle
Across
  1. a large store that sells a variety of products
  2. to sell products directly to a customer
  3. to sell products for resale
  4. a certificate that gives the customer a saving on a product
  5. a card usually offered to someone to enable them to use it to buy a product or a service
  6. something that is sold
  7. more than 2 shops owned by the same person/business that sells similar items
Down
  1. a service that continues after a product is sold
  2. an group of shops and restaurants that are indoors
  3. the amount added to the price in oder to make a profit
  4. someone who buys from a shop

11 Clues: something that is sold • to sell products for resale • someone who buys from a shop • to sell products directly to a customer • a large store that sells a variety of products • a service that continues after a product is sold • an group of shops and restaurants that are indoors • the amount added to the price in oder to make a profit • ...

3.01 KeyTerms 2023-02-22

3.01 KeyTerms crossword puzzle
Across
  1. (Distribution): Marketing element focusing on considerations in getting a selected product in the right place at the right time
  2. The rivalry between two or more businesses to attract scarce customer dollars
  3. budget: The amount of money a business plans to spend on promoting its goods and services during a certain period of time
  4. A customer or a potential customer who has an unfulfilled desire and is financially able and willing to satisfy that desire
  5. store: A retail store competing on the basis of low prices and offering limited customer service
  6. decisions: Marketing element referring to selection of the various types of communications that marketers use to inform, persuade, or remind customers of their products
  7. research: The systematic gathering, recording, and analyzing of data about a specific issue, situation, or concern
  8. decisions: Marketing element referring to what goods, services, or ideas a business will offer its customers
  9. price: The amount of money that the buyer is willing to pay and the seller is willing to accept for a good or service
Down
  1. The message channel used by a seller to promote a good, service, or idea (e.g., radio, television, newspapers, magazines)
  2. margin: A ratio of net profit (after taxes) divided by net sales that reflects the profit per dollar of sales
  3. An organizational function and a set of processes for creating, communicating, and delivering value to customers and for managing customer relations in ways that benefit the organization and its stakeholders
  4. A marketing function that involves determining and adjusting prices to maximize return and meet customers’ perceptions of value
  5. objectives: Goals a company hopes to accomplish through its pricing strategies
  6. mix: The combination of the four elements of marketing—product, place, promotion, and price
  7. share: An organization’s portion of the total industry sales in a specific market

16 Clues: The rivalry between two or more businesses to attract scarce customer dollars • objectives: Goals a company hopes to accomplish through its pricing strategies • share: An organization’s portion of the total industry sales in a specific market • mix: The combination of the four elements of marketing—product, place, promotion, and price • ...

Customer Service Ch 6 2020-02-19

Customer Service Ch 6 crossword puzzle
Across
  1. .08 is the ________ blood alcohol level considered to be "impaired?"
  2. place settings should washed, rinsed, and ______ before use.
  3. What should a guest do with wine after the server has opened it at the table?
  4. This kind of meeting is held before service and helps reduce any miscommunications
  5. What is the acronym for "blood alcohol content?"
  6. What temperature for storing wine is between 65 and 70 degrees Farenheit?
Down
  1. Who should inform the Chef that a customer has a food allergy?
  2. What type of dining room service is also known as "family style?"
  3. Linens, tableware, and glassware are all considered "_________" to the front of the house staff
  4. a nickname for a takeout order
  5. what type of alcoholic beverage is flavored with flowers?
  6. this type of dining room service involves the use of warming carts.

12 Clues: a nickname for a takeout order • What is the acronym for "blood alcohol content?" • what type of alcoholic beverage is flavored with flowers? • place settings should washed, rinsed, and ______ before use. • Who should inform the Chef that a customer has a food allergy? • What type of dining room service is also known as "family style?" • ...

Lincoln Customer Service Week 2021-09-27

Lincoln Customer Service Week crossword puzzle
Across
  1. You should return calls/voicemails within 24 _____
  2. You should do this in a note within S1 after every phone call
  3. Our phone system to make and receive calls
  4. A phrase you should use after placing a caller on hold "... you for holding."
  5. First Name of Lincoln's newly announced CEO
  6. The 3 letters that make up our GP strategy or a serve that is unreturned in volleyball
  7. Translation services vendor that is available 24/7 and offers 240 different languages (2 words)
Down
  1. Avoid using this (special words/insurance terms) when sharing information to ensure the caller understands
  2. A tragic phrase when providing telephonic customer service
  3. Everyone you come in contact with telephonically
  4. The ability to understand and share the feelings of the caller
  5. Cadence for how often your voicemail should be updated

12 Clues: Our phone system to make and receive calls • First Name of Lincoln's newly announced CEO • Everyone you come in contact with telephonically • You should return calls/voicemails within 24 _____ • Cadence for how often your voicemail should be updated • A tragic phrase when providing telephonic customer service • ...

CenturyLink Customer Service Week 2018-10-04

CenturyLink Customer Service Week crossword puzzle
Across
  1. / Stands for Plain Old Telephone Service
  2. / What is our lead bundle
  3. / Core service pack is also known as
  4. / Multiple access lines sharing a single voice mail
  5. / What’s a good way to market and advertise
  6. / Stands for high speed internet
Down
  1. / What is our fallback offer for customers that don't want an access line
  2. / What is prepaid internet service
  3. Forward Appointment / What should we schedule to activate the core service pack
  4. Distance / Provides the ability to call nationwide or international
  5. / Provides inside wire maintenance and extended modem warranty
  6. / Cloud services also known as

12 Clues: / What is our lead bundle • / Cloud services also known as • / Stands for high speed internet • / What is prepaid internet service • / Core service pack is also known as • / Stands for Plain Old Telephone Service • / What’s a good way to market and advertise • / Multiple access lines sharing a single voice mail • ...

Customer Service Week 2024 2024-09-26

Customer Service Week 2024 crossword puzzle
Across
  1. give or receive recognition points
  2. customer & item information stored here in EVO
  3. our magazine publication, showcasing talent
  4. "Own It" is one of these
  5. donation drive we do in October
  6. EVO launch month for NU
Down
  1. employee communication platform
  2. one of our recently acquired companies
  3. manages inventory replenishment
  4. review and respond to cases
  5. log time worked and PTO requests
  6. Lee Kemp's boss

12 Clues: Lee Kemp's boss • EVO launch month for NU • "Own It" is one of these • review and respond to cases • employee communication platform • manages inventory replenishment • donation drive we do in October • log time worked and PTO requests • give or receive recognition points • one of our recently acquired companies • our magazine publication, showcasing talent • ...

Commercial Documents Vocabulary 2025-07-25

Commercial Documents Vocabulary crossword puzzle
Across
  1. : A formal complaint about a product or service.
  2. : A formal request for something needed or wanted.
  3. : A written document showing the price and details of a product or service.
  4. : A person who buys goods or services.
  5. : The total sum of money to be paid.
  6. : A price reduction offered to a customer.
Down
  1. : Money paid for goods or services.
  2. : A situation where something arrives or happens later than expected.
  3. : A document sent to provide an estimated cost before the sale.
  4. : Money returned to a customer when something is wrong.

10 Clues: : Money paid for goods or services. • : The total sum of money to be paid. • : A person who buys goods or services. • : A price reduction offered to a customer. • : A formal complaint about a product or service. • : A formal request for something needed or wanted. • : Money returned to a customer when something is wrong. • ...

Grade 5 Calvin Spelling Puzzle 2020-05-18

Grade 5 Calvin Spelling Puzzle crossword puzzle
Across
  1. throw money inside
  2. smart
  3. dont remember
  4. sleep
  5. icecream
  6. evil person in a movie
  7. explore
  8. way of speeking
  9. customer ******
  10. uesed to gather animals
  11. having fun
  12. a lot
Down
  1. were before bed
  2. loud
  3. family member
  4. late for something
  5. a vegtable
  6. were animals live
  7. were people live
  8. party
  9. sureof something

21 Clues: loud • smart • sleep • party • a lot • explore • icecream • a vegtable • having fun • dont remember • family member • were before bed • way of speeking • customer ****** • were people live • sureof something • were animals live • throw money inside • late for something • evil person in a movie • uesed to gather animals

AutoZone 2025-01-22

AutoZone crossword puzzle
Across
  1. Having _____for customers shows you care. (Hit Rhymes with sympathy.)
  2. Provide your customer with trustworthy advice and sell the complete job.
  3. Don't be distracted-stay ______on your customer.
  4. Treat each customer as your ____customer.
Down
  1. Use to help locate/identify a part or product.
  2. Go out to the customer's automobile.
  3. We provide _____ customer service.
  4. Go the extra _____for your customers.
  5. Greet the customer, find out what the customer needs, put the product in the customer's hands, close the sale, thank the customer.
  6. Keep a ____on your face.

10 Clues: Keep a ____on your face. • We provide _____ customer service. • Go out to the customer's automobile. • Go the extra _____for your customers. • Treat each customer as your ____customer. • Use to help locate/identify a part or product. • Don't be distracted-stay ______on your customer. • Having _____for customers shows you care. (Hit Rhymes with sympathy.) • ...

Customer Service Week 2011 2011-09-29

Customer Service Week 2011 crossword puzzle
Across
  1. SYSTEM WITH MOST POLICYHOLDERS
  2. EMPLOYER SPONSORED
  3. GROUP OF DEDICATED PHONE REPRESENTATIVES
  4. INFORMATION GATHERING ASSISTANT
  5. BUSINESS INTEGRITY UNIT'S MAIN FOCUS
  6. APPROXIMATELY 8,000 OF THESE RECEIVED ON B5 WEEKLY
Down
  1. MONETARY VALUE CLAIMS PAYS OUT DAILY
  2. SERVICE CENTER MANAGER
  3. AVP OF CLAIMS
  4. NEWEST CLAIM SYSTEM
  5. OFF-SITE SERVICE CENTER LOCATION
  6. MONTHLY DEPARTMENT AWARD

12 Clues: AVP OF CLAIMS • EMPLOYER SPONSORED • NEWEST CLAIM SYSTEM • SERVICE CENTER MANAGER • MONTHLY DEPARTMENT AWARD • SYSTEM WITH MOST POLICYHOLDERS • INFORMATION GATHERING ASSISTANT • OFF-SITE SERVICE CENTER LOCATION • MONETARY VALUE CLAIMS PAYS OUT DAILY • BUSINESS INTEGRITY UNIT'S MAIN FOCUS • GROUP OF DEDICATED PHONE REPRESENTATIVES • ...

MPower-Crossword 2014-04-10

MPower-Crossword crossword puzzle
Across
  1. / data-driven improvement cycle used for improving, optimizing and stabilizing business processes and designs; core tool used to drive Six Sigma projects
  2. / low hanging fruits; simple ideas of improvement implemented without data analysis
  3. / phenomenon whereby something new and valuable is created
  4. / decrease in subscriber activity
  5. / output or benefit generated by an individual or a team
  6. / unhappy customer calling for the same reason
  7. / purchased and yet did not use
  8. / permitted to use the service
  9. / Average measure of the efficiency of production;ratio of output to inputs in production
  10. / reduction or decrease in numbers, size, or strength
  11. / a document with set of tasks, responsibilities, dependencies, milestones etc.
Down
  1. / document approved by corporate setting rules and guidelines to setup and manage direct sales team
  2. / longest necessary path through a network of activities when respecting their interdependencies
  3. / Performance management tool for COOs; a semi-standard structured report, supported by CTQs and status of key action items
  4. / generation of consumer interest or inquiry into products or services of a business
  5. / pay after using the service
  6. / model or tool that a company can develop to better understand the steps and stages that create customer churn, or a customer leaving your service or product
  7. / driving force that causes the flux from desire to will in life
  8. / marketing and selling of products directly to consumers away from a fixed retail location
  9. / acquisition of knowledge, skills, and competencies as a result of the teaching of vocational or practical skills and knowledge that relate to specific useful competencies

20 Clues: / pay after using the service • / permitted to use the service • / purchased and yet did not use • / decrease in subscriber activity • / unhappy customer calling for the same reason • / reduction or decrease in numbers, size, or strength • / output or benefit generated by an individual or a team • / phenomenon whereby something new and valuable is created • ...

hotel 2023-02-16

hotel crossword puzzle
Across
  1. kringg
  2. squidward job
  3. pass to go in
  4. arriving at the hotel
  5. building
  6. attendant synonym
  7. carrier synonym
  8. save room
Down
  1. save a room
  2. elevator synonym
  3. helping hand
  4. navigation
  5. place where u stay
  6. money needed
  7. consume
  8. 10%
  9. list of procedure
  10. the king
  11. get out hotel
  12. where you put your stuff

20 Clues: 10% • kringg • consume • the king • building • save room • navigation • save a room • helping hand • money needed • squidward job • pass to go in • get out hotel • carrier synonym • elevator synonym • list of procedure • attendant synonym • place where u stay • arriving at the hotel • where you put your stuff

Florysta-praca zaliczeniowa 2015-03-06

Florysta-praca zaliczeniowa crossword puzzle
Across
  1. waluta
  2. kierownik
  3. usługa
  4. zapasy
  5. ograniczona odpowiedzialność
  6. wynagrodzenie
  7. rozmiar, zasięg
  8. dozwolony przez prawo
  9. legalny środek płatniczy
  10. wyznaczony
  11. emerytura
  12. wymuszony
Down
  1. schemat organizacyjny firmy
  2. bankomat
  3. klient
  4. sprzęt, wyposażenie
  5. rozmowa kwalifikacyjna
  6. zatrudnić
  7. kupujący
  8. podpisać akt prawny
  9. osoba prawna
  10. pracownik
  11. zwolnić kogoś
  12. handel detaliczny
  13. pracodawca

25 Clues: waluta • usługa • zapasy • klient • bankomat • kupujący • kierownik • zatrudnić • pracownik • emerytura • wymuszony • wyznaczony • pracodawca • osoba prawna • wynagrodzenie • zwolnić kogoś • rozmiar, zasięg • handel detaliczny • sprzęt, wyposażenie • podpisać akt prawny • dozwolony przez prawo • rozmowa kwalifikacyjna • legalny środek płatniczy • schemat organizacyjny firmy • ograniczona odpowiedzialność

Los Anuncios 2025-03-25

Los Anuncios crossword puzzle
Across
  1. discount
  2. quality
  3. images
  4. slogan
  5. customer
  6. savings
  7. sale
  8. false advertising
  9. consumer
  10. dicount
  11. refunds
  12. purschase
  13. offer
  14. target audience
  15. topic
Down
  1. exclusive
  2. unique
  3. trends
  4. designer
  5. commercial
  6. design
  7. seller
  8. product
  9. price
  10. promotion
  11. logo
  12. service
  13. advertisement
  14. advantage
  15. stores
  16. new
  17. header

32 Clues: new • sale • logo • price • offer • topic • unique • trends • images • design • slogan • seller • stores • header • quality • product • savings • service • dicount • refunds • discount • designer • customer • consumer • exclusive • promotion • advantage • purschase • commercial • advertisement • target audience • false advertising

L8 U17 2024-08-12

L8 U17 crossword puzzle
Across
  1. to end or go out of date
  2. when a company requests products be returned because they are unsafe or have a fault
  3. when a company contacts a customer after selling them a product (two/three words)
  4. to solve or to fix a problem
  5. to do it straight away (three words)
  6. somebody who knows a bit about everything or knows a little bit about every product
  7. telling friends and family about something
  8. direct number for the company
Down
  1. to try and fix something before it becomes a problem
  2. later or in the future (four words)
  3. what is included, required or involved
  4. online chat service that is used to talk to customer service about a product or service (two words)
  5. the problem has happened, now it needs to be fixed
  6. strange or not typical

14 Clues: strange or not typical • to end or go out of date • to solve or to fix a problem • direct number for the company • later or in the future (four words) • to do it straight away (three words) • what is included, required or involved • telling friends and family about something • the problem has happened, now it needs to be fixed • ...

Customer Service Week 2022 - Tuesday 2022-10-04

Customer Service Week 2022 - Tuesday crossword puzzle
Across
  1. Customer Satisfaction Index
  2. We stand together
  3. Tyler prides itself on the
  4. The practices that drive information sharing at Tyler
  5. We respect and value each other
  6. We do the right thing
Down
  1. We invest in our future
  2. We deliver what we promise
  3. We execute with intent
  4. Experts have?
  5. Who we are?
  6. What we provide?
  7. A transformed public sector that serves thriving, connected communities, what is this?
  8. The new employee self service application
  9. Our customers are called?
  10. Tyler's Annual User Conference
  11. We empower the public sector to create smarter, safer, and stronger communities, what is this?

17 Clues: Who we are? • Experts have? • What we provide? • We stand together • We do the right thing • We execute with intent • We invest in our future • Our customers are called? • We deliver what we promise • Tyler prides itself on the • Customer Satisfaction Index • Tyler's Annual User Conference • We respect and value each other • The new employee self service application • ...

FIBT Customer Service Week 2022 2022-10-06

FIBT Customer Service Week 2022 crossword puzzle
Across
  1. the experienced one
  2. the passionate one
  3. the techie one
  4. the organized one
  5. the sleepy one
  6. the dependable one
  7. the caring one
Down
  1. the competitive one
  2. the feisty one
  3. the always-cold one
  4. the smart a** one
  5. the giggly one
  6. the chatty one
  7. the young one
  8. the busy one
  9. the "funny" one
  10. the habitual one

17 Clues: the busy one • the young one • the feisty one • the giggly one • the chatty one • the techie one • the sleepy one • the caring one • the "funny" one • the habitual one • the smart a** one • the organized one • the passionate one • the dependable one • the experienced one • the competitive one • the always-cold one

business 2013-03-19

business crossword puzzle
Across
  1. money made
  2. something a customer buys
  3. you turn materials into something you can sell
  4. how the customer will see the product
  5. how much the product costs
  6. a type of product
Down
  1. gathering materials from the earth
  2. you provide a service for people
  3. where a customer buys a product
  4. something unique about a product
  5. an idividual who has a business

11 Clues: money made • a type of product • something a customer buys • how much the product costs • where a customer buys a product • an idividual who has a business • you provide a service for people • something unique about a product • gathering materials from the earth • how the customer will see the product • you turn materials into something you can sell

Communication and Customer Service 2020-02-17

Communication and Customer Service crossword puzzle
Across
  1. It is an unofficial channel of communication that arises out of socio-psychological needs of people to interact with each other
  2. flows among people at the same level
  3. This channel is recognized by the organisation structure, it follows the formal chain of command for passing information, suggestions, orders etc.
Down
  1. Emails Text, messages and Signs
  2. intimate distances and social distance
  3. can be downward and upward.
  4. Facetime,Skype and Telephone Conversation
  5. hairstyle, clothing and general appearance
  6. Communication communication that takes place among people of different departments at different levels
  7. language eye contact , facial expression
  8. A Barrier to Communication
  9. refers to the pitch and tone patterns in a person's speech: where the voice rises and falls.

12 Clues: A Barrier to Communication • can be downward and upward. • Emails Text, messages and Signs • flows among people at the same level • intimate distances and social distance • language eye contact , facial expression • Facetime,Skype and Telephone Conversation • hairstyle, clothing and general appearance • ...

Customer Service Week 2025 2025-09-26

Customer Service Week 2025 crossword puzzle
Across
  1. Focused awareness of the present moment.
  2. Acknowledging feelings without judgment.
  3. A safe space to talk and work through emotional challenges.
  4. The strength to recover from setbacks.
  5. A negative label that discourages open conversations about mental health.
Down
  1. Professional guidance for emotional well-being.
  2. Events or cues that spark emotional responses.
  3. A healthy distribution of time, energy, and emotions.
  4. A mental refresh or a new beginning.
  5. The journey of recovery and restoration.
  6. Personal development through challenges.
  7. Help and encouragement from others.

12 Clues: Help and encouragement from others. • A mental refresh or a new beginning. • The strength to recover from setbacks. • Focused awareness of the present moment. • The journey of recovery and restoration. • Acknowledging feelings without judgment. • Personal development through challenges. • Events or cues that spark emotional responses. • ...

International Customer Service Week 2025-10-03

International Customer Service Week crossword puzzle
Across
  1. Doing the right thing, every time
  2. The person or business we support daily
  3. Staying strong through peak seasons and change
  4. A representative dedicated to serving clients
  5. The heart of what we deliver
  6. Finding new ways to improve service
  7. Working together to solve challenges
Down
  1. Advancing skills, clients, and company impact
  2. Striving for the highest quality results
  3. Ensuring every detail is correct for compliance and trust
  4. The task or purpose driving our work
  5. Guiding teams and clients toward success with clarity and vision

12 Clues: The heart of what we deliver • Doing the right thing, every time • Finding new ways to improve service • The task or purpose driving our work • Working together to solve challenges • The person or business we support daily • Striving for the highest quality results • Advancing skills, clients, and company impact • A representative dedicated to serving clients • ...

Chapter 12-15 2013-01-15

Chapter 12-15 crossword puzzle
Across
  1. Is a conscious, logical reason for a purchase.
  2. Are the advantages or personal satisfaction a customer will get from a good or service.
  3. Is providing solutions to customers' problems by finding products that meet their needs.
  4. The things customers do or say to indicate a readiness to buy.
  5. May take place in a manufacture's or wholesaler's showroom.
  6. Is obtaining an agreement to buy from the customer.
  7. Is a feeling experienced by a customer through association with a product.
  8. Are words that average customer can understand.
Down
  1. May be basic, physical, or extended attributes.
  2. Are reasons for not buying or not seeing the salesperson.
  3. Is a document that list common objections and possible response to them.
  4. Matching the characteristics of a product to a customer's needs and wants.
  5. Is any form of direct contact between a salesperson and a customer.
  6. The salesperson ask the customer if he or she needs assistance.
  7. The last type of personal selling situation.

15 Clues: The last type of personal selling situation. • Is a conscious, logical reason for a purchase. • May be basic, physical, or extended attributes. • Are words that average customer can understand. • Is obtaining an agreement to buy from the customer. • Are reasons for not buying or not seeing the salesperson. • ...

supply chain puzzle 2023-04-04

supply chain puzzle crossword puzzle
Across
  1. caused by inadequate assessment and planning, and ineffective management.
  2. related to the condition of a supplier’s physical facilities.
  3. related to unpredictable or misunderstood customer or end-customer demand.
  4. related to factors such as suppliers’ financial or management stability.
  5. is the management of flows
  6. a potential occurrence of an incident or failure to seize opportunities of supplying the customer in which its outcomes result in financial loss for the whole supply chain.
  7. a series of interconnected activities which are required to bring a product or service from conception, through the different phases of production (involving a combination of physical transformation and the input of various product services), delivery to final customers, and final disposal after use.
Down
  1. caused by not putting in place contingencies.
  2. bills of materials, product data, descriptions and pricing, inventory levels, customer and order information, delivery scheduling, supplier and distributor information, delivery status, commercial documents, title of goods, current cash flow and financial information etc
  3. that originate from shocks outside the supply chain.
  4. the movement of money from the customer to the supplier
  5. caused by disruptions of internal operations or processes.
  6. caused by changes in key personnel, management, reporting structures, or business processes.
  7. includes movement of goods from supplier to consumer (internal as well as external), as well as dealing with customer service needs such as input materials or consumables or services like housekeeping.

14 Clues: is the management of flows • caused by not putting in place contingencies. • that originate from shocks outside the supply chain. • the movement of money from the customer to the supplier • caused by disruptions of internal operations or processes. • related to the condition of a supplier’s physical facilities. • ...

Level 5 Customer Service Crossword 2020-09-13

Level 5 Customer Service Crossword crossword puzzle
Across
  1. This payment can be claimed when an unforeseen, exceptional circumstance occurs and does not need to be paid back.
  2. A place we can find daily customized technical assistance based on our QOL returns/feedback.
  3. The period for which a customer reports earnings for and is paid at the end of.
  4. The act of lumpsums and supplements being paid and/or potential debts being raised when Actual Taxable Income information is received.
  5. The screen used when checking if Reco has been completed.
  6. The process of confirming the accuracy of decision through escalation after a customer disagrees with an outcome.
  7. The screen to double-check full entitlement of taxable payments when completing a Non-Lodgement Advice over the phone.
  8. Basketball team TL Daniel would play for if he wasn't working here.
Down
  1. The four principles of Service Australia's Master Plan.
  2. The one page that is mandatory to check at every customer interaction.
  3. This person only needs to report to Services Australia when a change occurs.
  4. A colour that identifies updates to self service needing to be made.
  5. The kind of income do we code when a customer calls to report.
  6. The place of origin of Team Leader Colin's accent.
  7. TL Chris's favourite drink.
  8. Team Leader Kayla's catchphrase.
  9. 2 Forms that are issued when a change of care occurs (no spaces between the answer).

17 Clues: TL Chris's favourite drink. • Team Leader Kayla's catchphrase. • The place of origin of Team Leader Colin's accent. • The four principles of Service Australia's Master Plan. • The screen used when checking if Reco has been completed. • The kind of income do we code when a customer calls to report. • Basketball team TL Daniel would play for if he wasn't working here. • ...

AOHT Delivering Great Customer Service 2019-04-12

AOHT Delivering Great Customer Service crossword puzzle
Across
  1. checkout Using a computer to check out of a hotel instead of interacting with a hotel employee.
  2. A basic category of business activity. This term can describe very specific business activity (e.g., hotel management) or broader business activity (e.g., technology).
  3. A chance to take action or progress in some way.
  4. service A series of activities designed to meet or exceed a customer’s needs and expectations, ultimately resulting in positive word-of-mouth publicity and return business.
  5. Conforming to a standard, rule, or principle.
  6. A business that pays a fee and a percentage of sales to another company in order to sell its goods or to be associated with its brand and use its marketing strategies to operate. McDonald’s and Subway are examples of franchises.
  7. Available on or involving the Internet.
Down
  1. Done at the same time or according to a standard time frame.
  2. A categorized list of terms that are related to a particular topic.
  3. The exchange of information and/or ideas through verbal, nonverbal, or written messages.
  4. Things that are basic and necessary for a decent quality of life. Needs include shelter, food, and clothing.
  5. The general direction in which something tends to move.
  6. Designing something to meet the needs of a specific market; the opposite of standardization.
  7. What a person believes or anticipates will happen.
  8. Term for the first flight attendants; they were all young women.
  9. To have directly observed or participated in an event. There can be positive and negative experiences in customer service, both of which can directly affect a customer’s opinion of a company.
  10. The act of serving or helping another person.

17 Clues: Available on or involving the Internet. • Conforming to a standard, rule, or principle. • The act of serving or helping another person. • A chance to take action or progress in some way. • What a person believes or anticipates will happen. • The general direction in which something tends to move. • Done at the same time or according to a standard time frame. • ...

Retailing 2018-11-08

Retailing crossword puzzle
Across
  1. customer brings or sends back a product for a refund
  2. paper from a store that shows a customer's purchase
  3. store that mainly sells food
  4. shop with extended hours, some are open 24 hours a day, in a convenient location
  5. sells products to end users over the internet
  6. sells directly to end users
  7. all the available products for sale
  8. refers to how someone pays for a product
  9. money is given back to a customer who is not happy with a product or service
Down
  1. assistance a customer gets from a business or the people who work for a business
  2. shop that offers merchandise at a lower price
  3. employee who works at the register
  4. large retail store with many different products (e.g. clothes, home appliances, electronics,etc.)
  5. coins and banknotes
  6. machine used for accepting payment
  7. area of a store where customers pay for products
  8. reduction in price
  9. group of stores tat are owned by the same company
  10. customer changes one product for a different one

19 Clues: reduction in price • coins and banknotes • sells directly to end users • store that mainly sells food • employee who works at the register • machine used for accepting payment • all the available products for sale • refers to how someone pays for a product • shop that offers merchandise at a lower price • sells products to end users over the internet • ...

SERVICE CROSSWORD PUZZLE! 2022-11-06

SERVICE CROSSWORD PUZZLE! crossword puzzle
Across
  1. When a customer gets seen right away.
  2. Where majority business customers will do their banking in branch.
  3. Somewhere a customer can withdraw cash.
  4. Whether we have used the customers name or not.
  5. When a customer has a question about banking.
Down
  1. When a customer doesn't find it hard to bank with us.
  2. When a customer feels appreciated and respected during their visit.
  3. Self service that deposits money.
  4. Where colleagues will sit and serve customers.
  5. How long a customer is in branch without getting served.

10 Clues: Self service that deposits money. • When a customer gets seen right away. • Somewhere a customer can withdraw cash. • When a customer has a question about banking. • Where colleagues will sit and serve customers. • Whether we have used the customers name or not. • When a customer doesn't find it hard to bank with us. • ...

Unit I: Customer Service 2021-01-24

Unit I: Customer Service crossword puzzle
Across
  1. Example of intangible
  2. The people who actually buy or use an organization's products and services
  3. the steps relevant to your job with a co-worker, manager or trainer
  4. Members of staff or outside suppliers that contribute towards the service provided to external customers
  5. Example of intangible
  6. A business’s ability to satisfy its customers
Down
  1. The knowledge and courtesy of employees, and their ability to convey trust and confidence
  2. A complaining from a customer
  3. To use words like "please" and "thank you" show courtesy
  4. someone who receives a product, either a good or a service from an organization
  5. Maintain frequent eye contact on the customer and respond to their questions
  6. Example of intangible
  7. Deal with the human side of an organization
  8. The degree of caring and individual attention provided to customers

14 Clues: Example of intangible • Example of intangible • Example of intangible • A complaining from a customer • Deal with the human side of an organization • A business’s ability to satisfy its customers • To use words like "please" and "thank you" show courtesy • The degree of caring and individual attention provided to customers • ...

Let's take the H.E.A.T. 2025-05-06

Let's take the H.E.A.T. crossword puzzle
Across
  1. It's important to _____ when you make a mistake.
  2. To uplift and support others, it’s important to use ______________ Language.
  3. Care Experts often _____ a concept to help Advocates understand it better.
  4. Listening to the Consumers issue.
  5. Effective customer service often involves __________ action to address and resolve customer concerns. (2 Words)
Down
  1. Providing excellent customer service requires taking __________ for resolving issues promptly.
  2. Effective communication includes _____ attentively to others.
  3. To truly understand someone's feelings, you need to _____ with them.
  4. To convey the main points of a discussion, one must be able to _____ effectively.
  5. To support a cause or person, one must be an _____.
  6. To create a supportive environment, one must show genuine ______ toward others.
  7. In order to grow, we must engage in _____ throughout our lives.

12 Clues: Listening to the Consumers issue. • It's important to _____ when you make a mistake. • To support a cause or person, one must be an _____. • Effective communication includes _____ attentively to others. • In order to grow, we must engage in _____ throughout our lives. • To truly understand someone's feelings, you need to _____ with them. • ...

Marketing Crossword 2022-12-06

Marketing Crossword crossword puzzle
Across
  1. based on loyalty and encourage consumers to purchase from a particular business or to buy a particular brand
  2. guarantees that if a product is found to be defective within the warranty period, it will be repaired or replaced at no cost to the purchaser.
  3. the first step in the sales process, which consists of identifying potential customers, aka prospects.
  4. a feature of a product for sale that makes it attractive to customers
  5. the influences or motivations which determine his buying
  6. act of sending someone or something to a person or place
  7. a motive that can be defended by reasoning or logical argument
  8. practice that contributes to the sale of products
  9. the salesperson simply welcomes the customer to the store
  10. The salesperson asks the customer if he or she needs assistance
Down
  1. process of helping prospective customers make connections between the features a product offers
  2. natural features on the Earth's surface​
  3. the commodities or goods that are bought and sold in business
  4. product's traits or attributes that deliver value to end-users
  5. reasons to purchase based on feelings and emotions
  6. process of directly approaching employers, by visiting or phone calls, and marketing yourself to them
  7. the act of looking forward
  8. reasons a product or service is valuable to a customer
  9. to come near or nearer to something or someone in space,time, quality, or amount

19 Clues: the act of looking forward • natural features on the Earth's surface​ • practice that contributes to the sale of products • reasons to purchase based on feelings and emotions • reasons a product or service is valuable to a customer • the influences or motivations which determine his buying • act of sending someone or something to a person or place • ...

leadership 2019-08-19

leadership crossword puzzle
Across
  1. Customer Service
  2. Customer Service
  3. Flexibility
  4. Active
  5. Informative
  6. Encourage
Down
  1. Thinkers
  2. Responsible
  3. ability Enthusiasm
  4. Decisiveness
  5. Polite
  6. Feelers

12 Clues: Active • Polite • Feelers • Thinkers • Encourage • Responsible • Flexibility • Informative • Decisiveness • Customer Service • Customer Service • ability Enthusiasm

Leadership 2019-08-17

Leadership crossword puzzle
Across
  1. Customer Service
  2. Responsible
  3. Flexibility
  4. Informative
  5. Feelers
  6. Active
Down
  1. ability Enthusiasm
  2. Thinkers
  3. Decisiveness
  4. Polite
  5. Encourage

11 Clues: Polite • Active • Feelers • Thinkers • Encourage • Responsible • Flexibility • Informative • Decisiveness • Customer Service • ability Enthusiasm

Leadership 2019-08-17

Leadership crossword puzzle
Across
  1. Customer Service
  2. Encourage
  3. Decisiveness
  4. ability Enthusiasm
  5. Flexibility
  6. Informative
  7. Feelers
  8. Active
Down
  1. Thinkers
  2. Responsible
  3. Customer Service
  4. Polite

12 Clues: Polite • Active • Feelers • Thinkers • Encourage • Responsible • Flexibility • Informative • Decisiveness • Customer Service • Customer Service • ability Enthusiasm

leadership 2019-08-19

leadership crossword puzzle
Across
  1. Feelers
  2. Customer Service
  3. Thinkers
  4. Decisiveness
  5. Polite
  6. ability Enthusiasm
  7. Flexibility
Down
  1. Informative
  2. Encourage
  3. Responsible
  4. Customer Service
  5. Active

12 Clues: Active • Polite • Feelers • Thinkers • Encourage • Informative • Responsible • Flexibility • Decisiveness • Customer Service • Customer Service • ability Enthusiasm

Leadership 2019-08-19

Leadership crossword puzzle
Across
  1. Encourage
  2. Flexibility
  3. Customer Service
  4. Polite
  5. Thinkers
  6. ability Enthusiasm
  7. Customer Service
Down
  1. Informative
  2. Decisiveness
  3. Responsible
  4. Feelers
  5. Active

12 Clues: Polite • Active • Feelers • Thinkers • Encourage • Informative • Flexibility • Responsible • Decisiveness • Customer Service • Customer Service • ability Enthusiasm

FlipKart Analysis 2025-12-12

FlipKart Analysis crossword puzzle
Across
  1. The ability to capture customer expectations through reviews, ratings, complaints, and seller feedback.
  2. The digital channel where Flipkart makes its products accessible across India, supported by Ekart’s nationwide reach.
  3. How well Flipkart executes its promised service—delivery speed, order accuracy, and issue resolution.
  4. The factor influenced by Flipkart’s discounts, dynamic deals, Big Billion Day offers, and competitive marketplace rates.
  5. Flipkart’s seamless workflow—from search to checkout, warehouse handling, delivery tracking, ans returns
  6. Flipkart’s blue boxes, app interface, product images, and branded packaging that shape customer perception.
  7. The messages Flipkart sends about delivery dates, product details, offers, and order updates—must match actual service.
Down
  1. The blueprint for how Flipkart structures its app flows, logistics, return policies, and seller operations.
  2. The items sold on Flipkart, from electronics to groceries, offered by millions of marketplace sellers.
  3. Flipkart’s advertising mix—app banners, influencer ads, email campaigns, and festival sale marketing.
  4. The delivery partners, seller support teams, and customer service agents who shape Flipkart’s service experience.

11 Clues: Flipkart’s advertising mix—app banners, influencer ads, email campaigns, and festival sale marketing. • How well Flipkart executes its promised service—delivery speed, order accuracy, and issue resolution. • The items sold on Flipkart, from electronics to groceries, offered by millions of marketplace sellers. • ...

Marketing A Service Crossword 2012-10-06

Marketing A Service Crossword crossword puzzle
Across
  1. Services cannot be stored for later sale or use.
  2. Chain that links service firm products and employee and customer satisfaction.
  3. Quality of a service depends on who,where, whenn and how.
Down
  1. More customers lead to growth and_______.
  2. Services cannot be separated from their products.
  3. Cannot be seen,tasted,felt or smelled before purchase.
  4. Type of marketing that supports service people to work as a team.
  5. Type of marketing that deals with customer-employee interaction.
  6. The most important industry in Canada's economy.

9 Clues: More customers lead to growth and_______. • Services cannot be stored for later sale or use. • The most important industry in Canada's economy. • Services cannot be separated from their products. • Cannot be seen,tasted,felt or smelled before purchase. • Quality of a service depends on who,where, whenn and how. • ...

Sales Hunting Basics 2023-12-11

Sales Hunting Basics crossword puzzle
Across
  1. A document outlining the features and benefits of a product or service."
  2. The ability to effectively communicate, introduce and build trust and rapport with a prospect to persuade them for a meeting.
  3. The ability to understand a customer's needs and tailor a sales pitch accordingly."
  4. A meeting between a salesperson and a potential client to discuss a product or service."
  5. The first stage of the sales process, where a salesperson makes initial contact with a potential customer."
Down
  1. A technique used to overcome objections and persuade a customer to make a purchase."
  2. The final stage of the sales process, where a deal is closed, and the customer makes a purchase."
  3. A financial incentive offered to encourage the purchase of a product or service."
  4. A tool used by salespeople to keep track of customer interactions, leads, and sales opportunities."
  5. A strategy that involves selling additional products or services to existing customers."
  6. The art of persuading and influencing others to make a purchase."
  7. The process of identifying potential customers and convincing them to buy a product or service."

12 Clues: The art of persuading and influencing others to make a purchase." • A document outlining the features and benefits of a product or service." • A financial incentive offered to encourage the purchase of a product or service." • The ability to understand a customer's needs and tailor a sales pitch accordingly." • ...

Acronyms 2023-01-06

Acronyms crossword puzzle
Across
  1. Affordable Care Act
  2. National Provider Number
  3. Health Care Account
  4. Folder Note
  5. Customer Service Questionnaire
  6. Health Advocacy Solutions
  7. Participating Provider Option
  8. Current Procedural Terminology
  9. Blue Distinction Center
  10. Administrative Services Only
  11. Coinsurance
  12. Blue Cross
  13. Certified Nurse Practitioner
  14. Certified Nurse Midwife
  15. Medical Record
  16. Patient Responsibility
  17. Folder
  18. Medical Doctor
  19. Oklahoma
  20. Developmental Specialist
  21. Behavioral Health Unit
  22. Illinois
  23. Injection
  24. Open Enrollment
  25. Blue on Blue
  26. Texas
  27. Date of Service
  28. Blue Access for Members
  29. Effective
  30. Customer Advocate
  31. Allowed Amount
  32. Standard Authorization Form
  33. Out of Network
Down
  1. Health Saving Account
  2. Automated Eligibility Process
  3. In Network
  4. Customer Advocate Specialist
  5. Flex Spending Account
  6. Qualified Health Plan
  7. Health Maintenance Organization
  8. Place of Treatment
  9. Benefit Agreement
  10. Coordination of Benefits
  11. Fully Insured
  12. Blue Shield
  13. Certificate of Creditable Coverage
  14. Confidential Communication Request Form
  15. New Mexico
  16. Performance Guarantee
  17. Montana
  18. Deductible
  19. Exclusive Provider Option
  20. Length of Stay
  21. Real Time Benefits
  22. Member Profile
  23. Document Control Number
  24. Line of Business
  25. Out of Pocket Maximum
  26. Training Specialist
  27. Durable Medical Equipment
  28. Benefit Value Advisor
  29. Folder Application Facility
  30. Social Security Number

63 Clues: Texas • Folder • Montana • Oklahoma • Illinois • Injection • Effective • In Network • Blue Cross • New Mexico • Deductible • Folder Note • Blue Shield • Coinsurance • Blue on Blue • Fully Insured • Medical Record • Length of Stay • Medical Doctor • Member Profile • Allowed Amount • Out of Network • Open Enrollment • Date of Service • Line of Business • Benefit Agreement • Customer Advocate • Place of Treatment • Real Time Benefits • ...

Loan department BBVA USA Fundamentals 2021-02-12

Loan department BBVA USA Fundamentals crossword puzzle
Across
  1. HELOC
  2. personal Loan, Auto Loan,Personal LOC,
  3. Loan It is not a revolving loan
  4. Commercial Loan
  5. Visa debit account
  6. repaid in a series of equal periodic payments
  7. checking service account service
  8. originated by another source
Down
  1. no need of collateral
  2. Ask for a loan
  3. wife
  4. Estate Mortgage
  5. collateral
  6. Originated by a Bank
  7. loans lines of credit commercial loan

15 Clues: wife • HELOC • collateral • Ask for a loan • Commercial Loan • Estate Mortgage • Visa debit account • Originated by a Bank • no need of collateral • originated by another source • Loan It is not a revolving loan • checking service account service • loans lines of credit commercial loan • personal Loan, Auto Loan,Personal LOC, • repaid in a series of equal periodic payments

Customer Service Desk Reference 2019-09-05

Customer Service Desk Reference crossword puzzle
Across
  1. Provides interpretation services
  2. The financial status for a Provider who has been overpaid
  3. The out-of-pocket maximum for the benefit plan year
  4. A written recommendation from a PCM to receive health care services from another provider
  5. a notice of payment sent as a companion to claim payments sent to providers
  6. A web based tool that allows members and providers to view information online at their convenience
Down
  1. An automated and comprehensive code auditing system
  2. An insurance company recovers from a third party when the action resulting in medical expense (auto accident) was the fault of another person
  3. A negotiation between JHHC and a non-par provider, which allows paying the non-provider at the in-network rate for services provided
  4. Law passed by Congress in 1996 that helps to protect your rights to health coverage
  5. A two digit alphanumeric code that is sometimes found at the end of CPT/HCPCS codes
  6. A type of a health care payment in which a doctor or hospital is paid a fixed amount per patient for a prescribed period of time

12 Clues: Provides interpretation services • An automated and comprehensive code auditing system • The out-of-pocket maximum for the benefit plan year • The financial status for a Provider who has been overpaid • a notice of payment sent as a companion to claim payments sent to providers • Law passed by Congress in 1996 that helps to protect your rights to health coverage • ...

Malwarebytes Customer Service Week 2025-09-17

Malwarebytes Customer Service Week crossword puzzle
Across
  1. The end result of a problem
  2. First ________ Resolution
  3. This type of friction is ok
  4. The color of the Malwarebytes logo
  5. Service ________ Agreement
  6. Malwarebytes' ticketing system
Down
  1. ____________ Intelligence
  2. The "C" in CSAT
  3. Something that gives you a little "boost"
  4. ___________ Base
  5. Ability to understand and share another's feelings
  6. Days of rest

12 Clues: Days of rest • The "C" in CSAT • ___________ Base • ____________ Intelligence • First ________ Resolution • Service ________ Agreement • The end result of a problem • This type of friction is ok • Malwarebytes' ticketing system • The color of the Malwarebytes logo • Something that gives you a little "boost" • Ability to understand and share another's feelings

Leadership 2019-08-17

Leadership crossword puzzle
Across
  1. Feelers
  2. Responsible
  3. Encourage
  4. Thinkers
  5. Customer Service
  6. Polite
  7. ability Enthusiasm
Down
  1. Informative
  2. Flexibility
  3. Active
  4. Decisiveness

11 Clues: Active • Polite • Feelers • Thinkers • Encourage • Informative • Responsible • Flexibility • Decisiveness • Customer Service • ability Enthusiasm

Jobs on cruise ship 2014-06-04

Jobs on cruise ship crossword puzzle
Across
  1. Therapists
  2. Stewards
  3. Service Representatives
  4. Counsellors
  5. Staff
  6. Instructors
  7. Excursion Staff
Down
  1. Staff
  2. Excursion Managers
  3. Directors
  4. Trainers
  5. Staff
  6. Jockeys
  7. Crew

14 Clues: Crew • Staff • Staff • Staff • Jockeys • Trainers • Stewards • Directors • Therapists • Counsellors • Instructors • Excursion Staff • Excursion Managers • Service Representatives

Service Marketing 2015-10-06

Service Marketing crossword puzzle
Across
  1. something that is experienced and cannot be touched or preserved
  2. the physical site where service operations take place
  3. how efficiently service inputs are transformed into outputs that add value for customers
  4. tailoring service characteristics to meet each customer specific needs and preferences
  5. extent to which customers interact directly with elements of service organization
  6. services that require minimal or no direct contact between customers and the service
  7. capable of being touched, held, or preserved
Down
  1. service involve significant interaction among customers
  2. an act or performance that creates benefits for customers by bringing about a desired change
  3. the core output produced by a firm
  4. reducing variation in service operations and delivery
  5. an advantage or gain that customers obtain from performance of a service or use of physical good
  6. a lack of consistency in inputs and outputs during the service production process
  7. a particular method of operations or series of actions
  8. the portion of a nation economy represented by services of all kinds, including those offered by public and non-profit organizations
  9. services that involve only a limited amount of contact between customers and elements of the service organization
  10. customers and employees who are involved in service production
  11. communication activities
  12. the degree to which a service satisfies customers by meeting their needs, wants and expectation
  13. service elements within any type of business that facilitate creation of, or add value to its final output
  14. physical objects or devices that provide benefits for customers through ownership or use

21 Clues: communication activities • the core output produced by a firm • capable of being touched, held, or preserved • the physical site where service operations take place • reducing variation in service operations and delivery • a particular method of operations or series of actions • service involve significant interaction among customers • ...

Homework Crossword (Year 7) 2024-07-02

Homework Crossword (Year 7) crossword puzzle
Across
  1. The action of buying and selling goods and services
  2. How living and non-living things depend on one another.
  3. Biological requirements for human survival.
  4. Customer experience that saves the customer time and effort.
  5. Managers make decisions after consultation with employees.
Down
  1. The upward movement in general prices over a period of time.
  2. Good pre-sales and after-sales service makes you feel you are valued customer.
  3. an amount of money that you pay regularly to receive a product or service
  4. A slowdown in economic activities.
  5. Swapping or exchanging one good for another without using coins and notes.
  6. A family or group of people living together.
  7. Is the supply of money now in return for the promise of paying it back later.

12 Clues: A slowdown in economic activities. • Biological requirements for human survival. • A family or group of people living together. • The action of buying and selling goods and services • How living and non-living things depend on one another. • Managers make decisions after consultation with employees. • The upward movement in general prices over a period of time. • ...

3.03 Vocab Crossword 2024-11-26

3.03 Vocab Crossword crossword puzzle
Across
  1. A customer's expression of dissatisfaction
  2. paid form of nonpersonal presentation of ideas, goods, or
  3. Courteous; respectful
  4. A measure of how well a business has met its customers'
  5. Advantage
  6. should be a business's top priority
Down
  1. The belief that providing customers with excellent
  2. Correct; error-free
  3. Something required or essential that is lacking
  4. Able to accomplish a task using a minimum amount of time and effort
  5. The people who buy goods and services

11 Clues: Advantage • Correct; error-free • Courteous; respectful • should be a business's top priority • The people who buy goods and services • A customer's expression of dissatisfaction • Something required or essential that is lacking • The belief that providing customers with excellent • A measure of how well a business has met its customers' • ...

Professional Services - Communication Crossword 2023-06-12

Professional Services - Communication Crossword crossword puzzle
Across
  1. Non-verbal: Smiling
  2. What Type of Communication?: Face-to face conversation
  3. The process of recovering from a poor customer service experience and regaining customer loyalty
  4. _________ service can assist you in solving problems
  5. The tone of voice, rate, volume of speech, and stress placed on words
Down
  1. Non-Verbal: Crossing your arms
  2. __________ service will escalate the problem
  3. Method of communication ex.face to face, phone,fax, email
  4. Conveying and exchanging messages without the use of spoken words
  5. This form of non-verbal communication is particularly important for people who have hearing loss
  6. Nodding or shaking your head is an example of a _________
  7. Incompatible and opposing views between individuals, organizations and groups

12 Clues: Non-verbal: Smiling • Non-Verbal: Crossing your arms • __________ service will escalate the problem • _________ service can assist you in solving problems • What Type of Communication?: Face-to face conversation • Method of communication ex.face to face, phone,fax, email • Nodding or shaking your head is an example of a _________ • ...

Marketing Crossword 2022-12-06

Marketing Crossword crossword puzzle
Across
  1. based on loyalty and encourage consumers to purchase from a particular business or to buy a particular brand
  2. guarantees that if a product is found to be defective within the warranty period, it will be repaired or replaced at no cost to the purchaser.
  3. the first step in the sales process, which consists of identifying potential customers, aka prospects.
  4. a feature of a product for sale that makes it attractive to customers
  5. the influences or motivations which determine his buying
  6. act of sending someone or something to a person or place
  7. a motive that can be defended by reasoning or logical argument
  8. practice that contributes to the sale of products
  9. the salesperson simply welcomes the customer to the store
  10. The salesperson asks the customer if he or she needs assistance
Down
  1. process of helping prospective customers make connections between the features a product offers
  2. natural features on the Earth's surface​
  3. the commodities or goods that are bought and sold in business
  4. product's traits or attributes that deliver value to end-users
  5. reasons to purchase based on feelings and emotions
  6. process of directly approaching employers, by visiting or phone calls, and marketing yourself to them
  7. the act of looking forward
  8. reasons a product or service is valuable to a customer
  9. to come near or nearer to something or someone in space,time, quality, or amount

19 Clues: the act of looking forward • natural features on the Earth's surface​ • practice that contributes to the sale of products • reasons to purchase based on feelings and emotions • reasons a product or service is valuable to a customer • the influences or motivations which determine his buying • act of sending someone or something to a person or place • ...

Chapter 12-15 2013-01-15

Chapter 12-15 crossword puzzle
Across
  1. Is providing solutions to customers' problems by finding products that meet their needs.
  2. The last type of personal selling situation.
  3. The salesperson ask the customer if he or she needs assistance.
  4. May take place in a manufacture's or wholesaler's showroom.
  5. Are the advantages or personal satisfaction a customer will get from a good or service.
  6. May be basic, physical, or extended attributes.
  7. Are reasons for not buying or not seeing the salesperson.
  8. Is a feeling experienced by a customer through association with a product.
Down
  1. Is any form of direct contact between a salesperson and a customer.
  2. The things customers do or say to indicate a readiness to buy.
  3. Is a conscious, logical reason for a purchase.
  4. Is a document that list common objections and possible response to them.
  5. Are words that average customer can understand.
  6. Is obtaining an agreement to buy from the customer.
  7. Matching the characteristics of a product to a customer's needs and wants.

15 Clues: The last type of personal selling situation. • Is a conscious, logical reason for a purchase. • Are words that average customer can understand. • May be basic, physical, or extended attributes. • Is obtaining an agreement to buy from the customer. • Are reasons for not buying or not seeing the salesperson. • ...

MARKETING MANAGEMENT 2025-01-19

MARKETING MANAGEMENT crossword puzzle
Across
  1. – A group of potential buyers and sellers.
  2. – Establishing a product's image in the minds of consumers.
  3. – Distribution channels used to deliver products to customers.
  4. – Choosing a specific group of customers to focus on.
  5. – Paid communication to promote products or services.
  6. – A unique identity of a product or service.
  7. Activities to communicate and sell a product.
Down
  1. – The process of identifying and satisfying customer needs.
  2. – Dividing a market into smaller customer groups.
  3. – The balance between a product’s benefits and its cost.
  4. A plan designed to achieve marketing objectives.
  5. – Basic requirements essential for survival or well-being.
  6. – The fulfillment of customer expectations and desires.
  7. The desire for a product coupled with the ability to pay for it.
  8. – Goods or services offered to meet customer needs.
  9. – Specific desires shaped by culture and personality.
  10. – The strategy of setting a product's monetary value.

17 Clues: – A group of potential buyers and sellers. • – A unique identity of a product or service. • Activities to communicate and sell a product. • A plan designed to achieve marketing objectives. • – Dividing a market into smaller customer groups. • – Goods or services offered to meet customer needs. • – Choosing a specific group of customers to focus on. • ...

Stores/brands/restaurants themed! 2021-04-02

Stores/brands/restaurants themed! crossword puzzle
Across
  1. you can only buy things in bulk here
  2. retail store known for its good customer service
  3. has bulls-eye logo
  4. pizza chain that shares a name
  5. ice cream brand known for its big chunk surprises
  6. the place you think of when you need a cup of joe
Down
  1. owned by mcdonalds, but sells Mexican food
  2. grocery store that sells the highest quality organic and natural products
  3. online superstore
  4. joes has it's own branded
  5. online shoe store started as a customer service company
  6. burger chain founded in Los Angeles

12 Clues: online superstore • has bulls-eye logo • joes has it's own branded • pizza chain that shares a name • burger chain founded in Los Angeles • you can only buy things in bulk here • owned by mcdonalds, but sells Mexican food • retail store known for its good customer service • ice cream brand known for its big chunk surprises • the place you think of when you need a cup of joe • ...

Day One Training 2016-08-22

Day One Training crossword puzzle
Across
  1. Device Finance Option No Credit Check Option
  2. Checking customer service areas
  3. Acronym for a Quick sell method
  4. Lower monthly payment option with turn in
Down
  1. Customer willing to recommend Sprint
  2. Customer not willing to recommend Sprint
  3. Nexgen Fraud identification system
  4. Detractor Customer very upset with Sprint
  5. Acronym for device protection

9 Clues: Acronym for device protection • Checking customer service areas • Acronym for a Quick sell method • Nexgen Fraud identification system • Customer willing to recommend Sprint • Customer not willing to recommend Sprint • Detractor Customer very upset with Sprint • Lower monthly payment option with turn in • Device Finance Option No Credit Check Option