customer service Crossword Puzzles
NGWL 2 2015-03-08
Across
- What we create to manage the order in Maxim.
- A service enabling a customer to use another provider for STD calls.
- NGWL ____________ is completed by Product Connect.
- Abbreviation used for Failed Auto Activation.
- Other than Faults what kind of Change of Technology does NGWL manage.
- Term used to describe customers whom live outside urban areas.
- Term used in the NGWL Tracker after NGWL has been offered to the customer.
- This must be consulted prior to any PIK Solution.
- Who is your NGWL TL?
- Another name for TPNI.
- System used by all of Telstra to manage Faults.
- Team who handles NGWL Faults.
Down
- System used by NGWL Team and IS to co-ordinate Fault Assurance Escalations.
- Type of antennae used in NGWL PIK Installations.
- Some Telstra products are ______ with NGWL.
- Another name for the SIK Solution.
- Type of order created if customer accepts NGWL and is on an interim service.
- One type of Fault Assurance Escalations.
- Another name for the PIK Solution.
- What is the term when a tech cannot complete NGWL installation.
- The type of solution that NGWL is.
- System used to cancel Exchange Appointments.
- What must be recorded for legal purposes.
- Another name for the COMPLEX solution.
24 Clues: Who is your NGWL TL? • Another name for TPNI. • Team who handles NGWL Faults. • Another name for the SIK Solution. • Another name for the PIK Solution. • The type of solution that NGWL is. • Another name for the COMPLEX solution. • One type of Fault Assurance Escalations. • What must be recorded for legal purposes. • Some Telstra products are ______ with NGWL. • ...
Viiz Customer Service Week 2019-09-27
Across
- Billing method where the destination pays for the call
- Most important service of our day to day operations
- Major USA Telephone Provider
- A wireline phone service
- Manitoba Telephone Service Company Name
- A public telephone that offers pay per use services
- Your overall job title!
Down
- Where to direct a customer to who is looking for a phone number
- Billing method where the caller pays for the call on their phone bill
- A wireless phone service
- Name of our company!
- Department where we conference the caller in with for emergency situations
12 Clues: Name of our company! • Your overall job title! • A wireless phone service • A wireline phone service • Major USA Telephone Provider • Manitoba Telephone Service Company Name • Most important service of our day to day operations • A public telephone that offers pay per use services • Billing method where the destination pays for the call • ...
The Customer Service Experience 2017-10-31
Across
- Treating everyone with dignity and courtesy
- This approach leads to a Positive Experience
- Going out of our way to find answers
- To be free from disease or pain; Vigor of body, mind, and spirit
- The 3.3 million San Diego County residents
- Live Well San Diego is the County's?
Down
- Being ready to meet customer needs
- To acknowledge a job well done
- Being efficient with customer's time
- Being knowledgeable
- To be protected from or not exposed to danger or risk
- Cultivating opportunities for all people and communities to grow, connect and enjoy the highest quality of life
12 Clues: Being knowledgeable • To acknowledge a job well done • Being ready to meet customer needs • Being efficient with customer's time • Going out of our way to find answers • Live Well San Diego is the County's? • The 3.3 million San Diego County residents • Treating everyone with dignity and courtesy • This approach leads to a Positive Experience • ...
Customer Service Week 2021 2021-10-03
Across
- Train that carries the same commodity to a destination
- Someone who drives the train
- Used to be at the end of the train
- A place to buy snacks
- A department in the NSC
- A car type for grain
Down
- Joins railcars
- Where railcars are switched between carriers
- A refrigerated railcar or container
- Pulls the train
- Type of car
- A department in NSC operations
12 Clues: Type of car • Joins railcars • Pulls the train • A car type for grain • A place to buy snacks • A department in the NSC • Someone who drives the train • A department in NSC operations • Used to be at the end of the train • A refrigerated railcar or container • Where railcars are switched between carriers • Train that carries the same commodity to a destination
Technology for Customer Service 2025-05-02
Across
- Apps for managing services, booking & preferences
- Online 360-degree walkthroughs of spaces
- Booking platforms for hotels or travel
- NFC or QR-based payment methods
- Self-service terminals for checking in/out without staff.
Down
- Codes for menus, payments, information, etc.
- Used to access hotel rooms
- Digital systems replacing physical lines
- AI assistants for customer queries via chat
- Digital maps with filters for navigation and points of interest
- Smart devices connected to automate and personalize environments
- Automated machines for tasks like delivery, cleaning, or greeting
12 Clues: Used to access hotel rooms • NFC or QR-based payment methods • Booking platforms for hotels or travel • Digital systems replacing physical lines • Online 360-degree walkthroughs of spaces • AI assistants for customer queries via chat • Codes for menus, payments, information, etc. • Apps for managing services, booking & preferences • ...
sales vocabulary 2023-12-21
Across
- benefit produced by something
- service when a customer asks for goods
- person selling
- located at a certain height
- Person who supplies goods to a marchant
- access right assigned to a user by a network administ
- exchange goods for money
- means of exchange and unit of value
- giving without charging
- when i sell, the customers ?
Down
- the goal you aim at and shoot at
- which delivers results
- partial payment of an amount due
- a place to buy clothes
- person who buys in a store
- what's an the shelves
- when i buy products i ?
- the apposite of win
- give message
- person buying
20 Clues: give message • person buying • person selling • the apposite of win • what's an the shelves • which delivers results • a place to buy clothes • when i buy products i ? • giving without charging • exchange goods for money • person who buys in a store • located at a certain height • when i sell, the customers ? • benefit produced by something • the goal you aim at and shoot at • ...
At the restaurant vocabulary 2025-10-01
Across
- also a person preparing the food
- also a first course
- usually on the table
- the people who go to the restaurant
- the female person serving
- a cloth to protect your clothes when eating
- the person preparing teh food
- the male person serving
- d the person who manages the staff
- and pepper common condiments
- also a person serving
Down
- I like this for lunch
- the final course
- a term for people doing direct customer service
- the principal course
- spices for the meal
- a cover for the table
- a cloth to protect your clothes when eating
- usually on the table
- also the final course
- a seat near the bar
- the first course
22 Clues: the final course • the first course • spices for the meal • also a first course • a seat near the bar • the principal course • usually on the table • usually on the table • I like this for lunch • a cover for the table • also the final course • also a person serving • the male person serving • the female person serving • and pepper common condiments • the person preparing teh food • ...
M4 Unit 7 2025-10-24
Across
- sell off, transfer to private, make private
- buyer, shopper, customer
- force workers, workforce, employees
- negative, complaining, disapproving
- customer, regular buyer, user of service
- big, important, major
- creator, beginner
- tell apart, distinguish, spot the difference
- enough, adequate, plenty
Down
- factory, manufacturing, business
- profile summary, business report, job overview
- red tape, official rules, government system
- main goal, top need, first thing
- rule, law, control
- money, financial, cash
- offering, auction, competing for price
- go viral, become popular, catch on
- price rise, rising costs, money losing value
- domestic product GDP, total output, national income
- incentive tax break, tax benefit, tax discount
20 Clues: creator, beginner • rule, law, control • big, important, major • money, financial, cash • buyer, shopper, customer • enough, adequate, plenty • factory, manufacturing, business • main goal, top need, first thing • go viral, become popular, catch on • negative, complaining, disapproving • force workers, workforce, employees • offering, auction, competing for price • ...
Work while traveling 2023-10-16
13 Clues: guide • worker • teacher • attendant • volunteer • Assistant • consultant • media manager • writer/editor • ship crew member • developer/designer • service representative • photographer/videographer
Level 5 Customer Service Crossword 2020-09-17
Across
- The place of origin of Team Leader Colin's accent.
- The screen to double-check full entitlement of taxable payments when completing a Non-Lodgement Advice over the phone.
- The act of lumpsums and supplements being paid and/or potential debts being raised when Actual Taxable Income information is received.
- The kind of income do we code when a customer calls to report.
- Last of the four principles of Service Australia's Master Plan.
- 2 Forms that are issued when a change of care occurs (no spaces between the answer).
- The period for which a customer reports earnings for and is paid at the end of.
- TL Chris's favourite drink.
Down
- The one page that is mandatory to check at every customer interaction.
- The process of confirming the accuracy of decision through escalation after a customer disagrees with an outcome.
- A place we can find daily customized technical assistance based on our QOL returns/feedback.
- Basketball team TL Daniel would play for if he wasn't working here.
- This person only needs to report to Services Australia when a change occurs.
- A colour that identifies updates to self service needing to be made.
- Team Leader Kayla's catchphrase.
- This payment can be claimed when an unforeseen, exceptional circumstance occurs and does not need to be paid back.
- The screen used when checking if Reco has been completed.
17 Clues: TL Chris's favourite drink. • Team Leader Kayla's catchphrase. • The place of origin of Team Leader Colin's accent. • The screen used when checking if Reco has been completed. • The kind of income do we code when a customer calls to report. • Last of the four principles of Service Australia's Master Plan. • ...
Mission Possible: Customer Service Crossword 2025-09-24
Across
- Give it your best shot
- Everyday champion
- The foundation of relationships
- Gold standard Quality
- The opposite of Rough
- To Recognize someone's worth
- Upbeat attitude
Down
- What connects two sides
- To give credit where due
- Gratitude in six letters
- To get it completely
- What makes the dream work
- Someone you can count on
- Concern, Caution, or Worry
- Put into words
- Full of good judgement
- Facial expression that's contagious
17 Clues: Put into words • Upbeat attitude • Everyday champion • To get it completely • Gold standard Quality • The opposite of Rough • Give it your best shot • Full of good judgement • What connects two sides • To give credit where due • Gratitude in six letters • Someone you can count on • What makes the dream work • Concern, Caution, or Worry • To Recognize someone's worth • ...
leadership 2019-08-18
12 Clues: Polite • Active • Feelers • Thinkers • Encourage • Responsible • Flexibility • Informative • Decisiveness • Customer Service • Customer Service • ability Enthusiasm
Understanding Customer Needs 2017-02-23
Across
- create this experience
- fourth need
- third need
- earn customer
- first need
- hierarchy of needs
- product or service, atmosphere, physical plant, 4th factor of positive experience
Down
- second need
- fifth need
- smile sincerely, take genuine interest in needs, treat customers with respect, put your customers at ease
- look through customer
- first step in understanding customer's
- when conditions changes, change
13 Clues: fifth need • third need • first need • second need • fourth need • earn customer • hierarchy of needs • look through customer • create this experience • when conditions changes, change • first step in understanding customer's • product or service, atmosphere, physical plant, 4th factor of positive experience • ...
MARKETING MANAGEMENT 2025-01-19
Across
- – A group of potential buyers and sellers.
- – Establishing a product's image in the minds of consumers.
- – Distribution channels used to deliver products to customers.
- – Choosing a specific group of customers to focus on.
- – Paid communication to promote products or services.
- – A unique identity of a product or service.
- Activities to communicate and sell a product.
Down
- – The process of identifying and satisfying customer needs.
- – Dividing a market into smaller customer groups.
- – The balance between a product’s benefits and its cost.
- A plan designed to achieve marketing objectives.
- – Basic requirements essential for survival or well-being.
- – The fulfillment of customer expectations and desires.
- The desire for a product coupled with the ability to pay for it.
- – Goods or services offered to meet customer needs.
- – Specific desires shaped by culture and personality.
- – The strategy of setting a product's monetary value.
17 Clues: – A group of potential buyers and sellers. • – A unique identity of a product or service. • Activities to communicate and sell a product. • A plan designed to achieve marketing objectives. • – Dividing a market into smaller customer groups. • – Goods or services offered to meet customer needs. • – Choosing a specific group of customers to focus on. • ...
Unit 6 Manage Customer Needs 2014-08-20
Across
- A powerful tool than the formal communication channel is word of ___.
- A situation in which a customer comes into contact with a brand or company is known as customer touch ___.
- Expectations relating to the manner in which they are treated are known as ___ expectations.
- Competence, job knowledge, promptness etc meet the ___ expectations of the customers.
- Requirements and necessities.
Down
- To manage customers' increasing expectation, maintain ___.
- Desires of things not possessed or lacking.
- Customers would be more resistant to trying the same product or service if the ___ experience was unpleasant.
- The interaction between the customer and the customer service provider is termed the moment of ___.
- One way to identify the specific needs of customers is to ___.
10 Clues: Requirements and necessities. • Desires of things not possessed or lacking. • To manage customers' increasing expectation, maintain ___. • One way to identify the specific needs of customers is to ___. • A powerful tool than the formal communication channel is word of ___. • Competence, job knowledge, promptness etc meet the ___ expectations of the customers. • ...
Its All About Business 2021-09-22
Across
- an image, text, or shape depicting name and purpose of a business
- someone who buys goods or uses services
- short phrase representing beliefs of a business
- building where people make goods
- jobs people do for others
- goods & services that meet customer needs and wants
- someone who makes a product or service
- products people must have to live
Down
- a good that you can read
- the buying and selling of goods
- buying and selling goods on the internet
- a service job that heals
- things made or sold and then grown
- products people would like but can live without
- a service that is sure to keep you safe
- service that cares for your teeth and gums
16 Clues: a good that you can read • a service job that heals • jobs people do for others • the buying and selling of goods • building where people make goods • products people must have to live • things made or sold and then grown • someone who makes a product or service • someone who buys goods or uses services • a service that is sure to keep you safe • ...
Unit 1 chapter 2 2024-08-19
Across
- creating, acquiring, and transferring knowledge
- ability to change quickly
- The time it takes to perform a task
- collecting, organizing, analyzing, interpreting, and presenting data
- measures the degree to which the output of a process meets customer requirements
- Queue time
- Errors in service creation and delivery
- Ratio of the output of a process to the input
- methods of describing and summarizing data using tabular, visual, and quantitative techniques
- ability to manufacture different types of products
- the ability to change easily
Down
- physical performance and characteristics of a good
- the ability to respond to changes in volume and type of demand.
- quantitative modeling of cause-and-effect relationships between external and internal performance criteria
- ability to develop a wide range of customized goods
- goods and services, processes, people, and other business activities.
- provide the basis for decisions at the level at which they are applied.
- provides customer ratings of specific goods and service features.
- External and Internal focus
- ability to provide goods and services to customers with minimum waste
- ability to anticipate, prepare for, and recover from disruptions
- A fancy word for fancy time
- measurement of sustainability related to, environmental, Social, Economic Factors
- quantifies the total revenue or profit each target market customer generates over a buyer’s life cycle.
24 Clues: Queue time • ability to change quickly • External and Internal focus • A fancy word for fancy time • the ability to change easily • The time it takes to perform a task • Errors in service creation and delivery • Ratio of the output of a process to the input • creating, acquiring, and transferring knowledge • physical performance and characteristics of a good • ...
Commercial Crossword 2023-05-15
Across
- Required to be done on every call
- Policy that covers employees if they are hurt on the job
- How many pieces of information is needed for a Third Party caller for verification?
- Policy that covers the service you provide
- Application used to sell AZ /Trucking policies
- Policy that covers slip and falls
- Type of classification in NICO that would cover a Blood Mobile
- How long you wait when you hear noise in the background but no customer response
- Policy specifically to cover equipment
- Sales Notepad used to document
- Statement to be read to the customer prior to binding
- State that requires a rate form to be filled out if NICO is not available
- Application used to service policies
Down
- MA Form dealerships require to register a vehicle
- Company we send leads to if we cannot insure them
- Customers are required to participate in to be written under GEICO
- Required Forms to be sent to the customer in PA prior to bind
- Email address that PA option forms are required to cc/bcc
- Policy type for more than 9 vehicles on GEICO paper
- Department who specifically work with GEICO CAU
- COMMERCIAL SALES APPLICATION
- What you use to review handling or classification questions
- Codes used to rate Commercial 3.0 policies
23 Clues: COMMERCIAL SALES APPLICATION • Sales Notepad used to document • Required to be done on every call • Policy that covers slip and falls • Application used to service policies • Policy specifically to cover equipment • Codes used to rate Commercial 3.0 policies • Policy that covers the service you provide • Application used to sell AZ /Trucking policies • ...
Employees within Cardinal 2024-06-28
Across
- Install Coordinator
- Inventory Manager
- HVAC Install Manager
- Customer Liason
- HVAC Service Manager
- Install Coordinator Assistant
- Plumbing Dispatcher
- Comfort Advisor Scheduler
- Cardinal University Teacher
Down
- Plumbing Scheduler
- Plumbing Manager
- Dispatch Manager
- Electrical Dispatcher
- HVAC Dispatcher
- Human Resources
- Electrical Manager
- Owner
17 Clues: Owner • Customer Liason • HVAC Dispatcher • Human Resources • Plumbing Manager • Dispatch Manager • Inventory Manager • Plumbing Scheduler • Electrical Manager • Install Coordinator • Plumbing Dispatcher • HVAC Install Manager • HVAC Service Manager • Electrical Dispatcher • Comfort Advisor Scheduler • Cardinal University Teacher • Install Coordinator Assistant
RND Finance 2023-08-24
Across
- The first customer in the MESA region to move to IFS Cloud
- First Customer to go live on IFS Cloud
- Number of Technical Components in R&D Finance
- An IFS core value
- 35% of IFS staff are
- The most recent IFS Connect was in
- The Project that developed the IFS EE
- The Month of World Humanitarian Day
- IFS 2025 company goal for Customer Satisfaction is this percent
- What is the place IFS got in "The Software Report's Top 100 Software Companies list for 2023"
- What is the IFS office dog
- IFS has been shortlisted this many categories at the ERP Today Awards
- Went live with IFS Cloud 23R1 GA on 10th July
- Latest acquisition
- We will live with this customer in the next 3 cadence
- July 4th is the Independence Day of
- This newcomer was very much into Music Quizzes
Down
- Vice Chairman of the Board at Linköping Hockey Club
- Chief Customer Officer of IFS
- Partnered with IFS for Racing Success
- One of IFS' largest Airline Customers
- Our Sustainability Ambassador
- IFS Foundation is supporting this village
- Most recently married
- Pioneer customer Markus R. worked as an advocate
- IFS Connect will next come to
- Celebrated 25 years of service at IFS recently
- The 2023 FIFA Women's World Cup was won by
28 Clues: An IFS core value • Latest acquisition • 35% of IFS staff are • Most recently married • What is the IFS office dog • Chief Customer Officer of IFS • Our Sustainability Ambassador • IFS Connect will next come to • The most recent IFS Connect was in • The Month of World Humanitarian Day • July 4th is the Independence Day of • Partnered with IFS for Racing Success • ...
Inglés para turismo 2026-03-26
Across
- A message that shows or promotes a product or service
- A time when products have a lower price
- The amount of money you pay for something
- The name of a company or product
Down
- A person who buys a product or service
- A special offer or good price
- Help or assistance given to a customer
- A lower price than the normal price
- A special deal or promotion for customers
9 Clues: A special offer or good price • The name of a company or product • A lower price than the normal price • A person who buys a product or service • Help or assistance given to a customer • A time when products have a lower price • A special deal or promotion for customers • The amount of money you pay for something • A message that shows or promotes a product or service
Introduction to Business and Economics 2024-08-29
Across
- a economy where the government makes all economic decisions.
- all the tools equipment and machinery used to produce goods.
- willingness and ability to start a business.
- work performed by people in organizations.
- is anywhere buyers and sellers meet to buy and sell goods
- all the activities involved in developing and exchanging products.
- an individual or group that buys products
- what a customer of a service business is called.
- a physical item that can be touched
Down
- customers who purchase goods for their own use.
- money earned in exchange for work
- an action or task performed for a fee
- when demand is higher than available resources.
- economic resources are privately owned by individuals not by the government.
- something that a person desires but can live without.
- anything bought or sold.
- actions taken by two or more businesses to attract customers
- something a person must have to survive
18 Clues: anything bought or sold. • money earned in exchange for work • a physical item that can be touched • an action or task performed for a fee • something a person must have to survive • an individual or group that buys products • work performed by people in organizations. • willingness and ability to start a business. • customers who purchase goods for their own use. • ...
Social Tags 2024-03-18
Across
- The customer wants to purchase a truck or trailer
- The customer has tagged us in a political statement
- The Customer is making a complaint in their post
- The customer has an issue with the quoted cost of the rental
- The customer is asking about boxes
Down
- The customer has had something nice to say about our service or an employee
- The customer has contacted us in French
- The customer is asking something about our services
- The post is about something not related to U-Haul at all or repeated rapidly
- The customer has an issue with the availability or where they need to pick up/return their rental
10 Clues: The customer is asking about boxes • The customer has contacted us in French • The Customer is making a complaint in their post • The customer wants to purchase a truck or trailer • The customer is asking something about our services • The customer has tagged us in a political statement • The customer has an issue with the quoted cost of the rental • ...
Customer Service and Sales Vocab Review 2022-11-30
Across
- A question that begins with do, will, can, and are that can be answered with one work and limits the conversation
- The ability to understand and share feelings of another person
- Where you are lacking the ability to behave with moral principles
- When companies sell their products or services to other businesses
- A method of marketing and selling goods and services to consumers in their homes or any other location away from the retail store
- The process of matching customer needs and wants to the features and benefits of a product or service
- Acting with integrity by being honest, professional, and fair
- The advantages a customer gains from a product or service
- A document that outlines the company's policies on the way you should conduct yourself at work or when representing your business.
- When difficult situations arise, where the ethical course of action will not always be clear.
- All the customers the company sells products and/or services to
- The tendency toward uniformity in each occurrence
- Challenging or disagreeing with something
- People within an organization that depend on anyone else within that organization
- Questions that begin with who, what, where, when, how and why that encourage a response that cannot be answered with one word
- A specific trait about a product or service
- Reflects an individual's values and behavior within the workplace.
Down
- The process of developing, promoting, and distributing products to satisfy customers’ needs and wants
- This reflects you as an individual, when it comes to your personal values and beliefs in your everyday life.
- Messages you send others using anything other than words
- Information coming directly from customers about the satisfaction or dissatisfaction they feel with a product or service
- When a business sells a product or service to an individual customer for their own use
- spoken words to communicate
- People that purchase goods or services from a business
- When companies sell their products or services to customers
25 Clues: spoken words to communicate • Challenging or disagreeing with something • A specific trait about a product or service • The tendency toward uniformity in each occurrence • People that purchase goods or services from a business • Messages you send others using anything other than words • The advantages a customer gains from a product or service • ...
sales vocab :) 2024-09-23
Across
- (Business to Consumer): Sales transactions between a business and individual consumers.
- Encouraging a customer to purchase a higher-end product or add-ons.
- Turning a prospect or lead into a paying customer.
- (Customer Relationship Management): A system for managing a company’s interactions with current and potential customers.
- A percentage of sales paid to a salesperson as a reward for their efforts.
- A potential customer or client.
- The stages of potential sales opportunities from prospecting to closing.
- Contacting a prospect after the initial meeting or pitch to maintain engagement.
Down
- (Business to Business): Sales transactions between businesses.
- The final steps of the sales process where the deal is finalized.
- Proposition: A statement that explains how a product solves a problem or improves a situation for the customer.
- A reason a prospect might hesitate to buy, which needs to be addressed.
- Selling complementary products to an existing customer.
- : A sales target set for a salesperson or team.
- An individual or organization that has shown interest in your product or service.
- A presentation aimed at persuading a prospect to buy.
16 Clues: A potential customer or client. • : A sales target set for a salesperson or team. • Turning a prospect or lead into a paying customer. • A presentation aimed at persuading a prospect to buy. • Selling complementary products to an existing customer. • (Business to Business): Sales transactions between businesses. • ...
Customer Service and Sales Vocabulary Review 2021-10-21
Across
- Reflects an individual's values and behavior within the workplace.
- Questions that begin with who, what, where, when, how and why that encourage a response that cannot be answered with one word
- Messages you send others using anything other than words
- Information coming directly from customers about the satisfaction or dissatisfaction they feel with a product or service
- This reflects you as an individual, when it comes to your personal values and beliefs in your everyday life.
- When difficult situations arise, where the ethical course of action will not always be clear.
- Acting with integrity by being honest, professional, and fair
- When companies sell their products or services to customers
- When a business sells a product or service to an individual customer for their own use
- A specific trait about a product or service
Down
- People that purchase goods or services from a business
- Using spoken words to communicate
- People within an organization that depend on anyone else within that organization
- Where you are lacking the ability to behave with moral principles
- Challenging or disagreeing with something
- All the customers the company sells products and/or services to
- BusinessSelling When companies sell their products or services to other businesses
- A method of marketing and selling goods and services to consumers in their homes or any other location away from the retail store
- The ability to understand and share feelings of another person
- A document that outlines the company's policies on the way you should conduct yourself at work or when representing your business.
- A question that begins with do, will, can, and are that can be answered with one work and limits the conversation
- The advantages a customer gains from a product or service
- The tendency toward uniformity in each occurrence
- The process of developing, promoting, and distributing products to satisfy customers’ needs and wants
- The process of matching customer needs and wants to the features and benefits of a product or service
25 Clues: Using spoken words to communicate • Challenging or disagreeing with something • A specific trait about a product or service • The tendency toward uniformity in each occurrence • People that purchase goods or services from a business • Messages you send others using anything other than words • The advantages a customer gains from a product or service • ...
FirstImpressions create Lasting Impressions 2018-11-21
Across
- Being able to achive a positive outcome when dealing with challenging interactions
- A two way process that has to be effective to provide service excellence
- It is important to do this to get all the facts from the customer
- The process of working towards one common goal
- A display of thoughts, feelings and behaviours during any customer interaction
- This is developed as a result of a number of positive experiences when interacting with customers
Down
- You don't just answer the phone, you are this
- A Non-Verbal communcation
- Find out if this has been met at hte end of conversation with customer
- Happens in any interaction where there are several points of high customer service
10 Clues: A Non-Verbal communcation • You don't just answer the phone, you are this • The process of working towards one common goal • It is important to do this to get all the facts from the customer • Find out if this has been met at hte end of conversation with customer • A two way process that has to be effective to provide service excellence • ...
New Hire Review 2024-07-17
Across
- If your customer is employed through Walmart, what program could we consider for our customer to save them money?
- The first At Your Service commitment is the be the _____.
- Which tier of our Unlimited Your Way plan includes usage in 20 additional countries aside from the US, Mexico, and Canada?
- What do we call the portion of the call where we advise the customer we will be asking questions to find them the best promos/savings/offers?
- Where can we access a virtual simulation of a customer's device type?
- What feature do we offer customers who are travelling internationally to a covered country?
- We use ____ for any troubleshooting call.
- CPNI stands for Customer ____ ____ Information.
- The type of home internet service that uses glass to move data at the speed of light is called _____.
- A good offer should always include the price, product, and the _______.
- One example of how we can offer ______, is to take extra time or effort to research an issue or explain things to the customer.
- One way to show the customer that we are here for them, is to make sure that we actively ______.
- If a customer wants to use their AT&T phone with a new carrier, they will have to first _____ their device.
- To rapidly build a quote for a customer, you can access ____ ____ from MST.
- What is the tool we use to make changes to a customer's plan, add lines to an account, or process adjustments??
- What is the name of the insurance features we offer customers to protect their connected devices?
Down
- The customer's 14 day return period is commonly referred to as BRE, which stands for ______ _____ exchange?
- During the greeting portion of the call, we should _____ with the customer after acknowledging their issue.
- What knowledge article has info on all of our current equipment promotions and discount information?
- What is the acronym we can use to help come up with questions that spark conversation and uncover needs?
- A Transfer of _____ ______ is when we move a number from one AT&T account to another one under a different account holder.
- What feature allows customer to trade in their phone once it's paid up to 50% and do an early upgrade?
- Another AYS commitment; we should avoid stuff like jargon by keeping things _____.
- We use ________ to get help when we aren't sure what our next steps would be.
- If our customer is active military, a veteran, a nurse/doctor, a teacher, or a first responder, they can potentially qualify for one of our ______ ______.
- To protect our customers, we use ______ to mask payment info when we are in a WFH role
- Unverified callers must verify the number/account they're calling about, the account holder's name, and the account ______.
- We pull up all of our tools using the ____ ____.
- Every ____ seconds, we need to check back with the customer when we have them on a hold with music.
29 Clues: We use ____ for any troubleshooting call. • CPNI stands for Customer ____ ____ Information. • We pull up all of our tools using the ____ ____. • The first At Your Service commitment is the be the _____. • Where can we access a virtual simulation of a customer's device type? • A good offer should always include the price, product, and the _______. • ...
strategic mktg chp 15:1 2024-11-21
Across
- closing the sale is your _________
- This is one of the main ways you can be successful in selling
- A ________ increase shortly will make the standing-room-only close a good choice
- avoid having your customers feel this
- an example of this close is saying "returns are done easily at our service desk"
- you can learn from you ____________ to close the sale
- This is key in with a skill that is rarely successful the first time like sales
- learning one's ____________ and how to handle various situations comes with experience
- This type of close encourages a customer to make a decision between two items
Down
- Even customers who decline to buy are these
- your first priority is ultimately customer __________________
- Look for minor ____________ from the customer on selling points
- watch for these when attempting to understand your customer's readiness
- A purchase is considered a "buying ____________"
- This type of close is used when the buying signal is very strong
15 Clues: closing the sale is your _________ • avoid having your customers feel this • Even customers who decline to buy are these • A purchase is considered a "buying ____________" • you can learn from you ____________ to close the sale • your first priority is ultimately customer __________________ • This is one of the main ways you can be successful in selling • ...
Marketing Function & Utility 2024-09-19
Across
- company offering installation of a new home appliance, saving the customer the effort and ensuring proper setup.
- Making products available in convenient locations for consumers.
- Clear product descriptions, customer reviews, or in-store demonstrations.
- Builds customer relationships and encourages repeat business.
- Securing funds for the business to promote products.
- Aims to ensure products meet consumer needs and provide value.
Down
- Effective _______ ensures efficiency and customer satisfaction.
- Offering seasonal items like winter coats before the cold season or providing 24/7 customer service
- Determining the value of a product
- Offering multiple payment options to make ownership easier.
- increase awareness, interest, and ultimately sales.
- Value added by transforming raw materials into finished products.
- Surveys, focus groups, sales data analysis.
13 Clues: Determining the value of a product • Surveys, focus groups, sales data analysis. • increase awareness, interest, and ultimately sales. • Securing funds for the business to promote products. • Offering multiple payment options to make ownership easier. • Builds customer relationships and encourages repeat business. • ...
Marketing Chapters 12-15 Review 2022-01-25
Across
- method to respond to an objection where you turn the objection into a selling point
- type of approach where you ask the customer if they need assistance
- understanding customers and building long-lasting relationships with them
- the physical attributes of a product
- obtaining a positive agreement to buy
- type of decision making used to buy expensive, high-risk products such as cars and housing
- type of objection where the customer does not want to pay the given price for the product
- method to respond to an objection by showing the customer that the product works
- closing method where the salesperson explains services that overcome obstacles
- type of decision making used to buy low-risk, inexpensive products such as food and household products
- type of objection where the customer has concerns about the product itself
- type of objection where the customer has a negative opinion about the brand
- type of decision making used to buy moderate-risk products such as appliances and electronic goods
- method to respond to an objection where you use the testimonial of a satisfied customer
- the advantages or satisfaction gained from a product
- type of approach where you welcome the customer to the store
- concerns, hesitations, or doubts the customer has about buying
- buying motive based on feelings
- closing method that encourages the customer to choose between two items
- type of objection where the customer wants to wait to buy the product
- type of communication without using words
- type of approach where you make a comment or ask a question about a product a customer is showing interest in
- closing method where the salesperson asks the customer for the sale
Down
- method to respond to an objection where you ask the customer a question about their objection
- recommending additional goods and services to the customer
- method to respond to an objection where you acknowledge the objection but offset it with other features of the product
- a potential customer, also known as a lead
- unfair prejudice or favor towards a specific group of people
- vocabulary the average person can understand
- type of questions that need to be answered by more than "yes" or "no"
- buying motive based in logic
- preparation for face to face interactions with customers
- closing method used when a product is in short supply
- method to respond to an objection where you suggest a different product that meets the customer's needs
- selling to other businesses for business use
- selling to customers in a store setting
- type of objection where the customer does not need the product
- method to respond to an objection where you show the customer their objection is false using facts
38 Clues: buying motive based in logic • buying motive based on feelings • the physical attributes of a product • obtaining a positive agreement to buy • selling to customers in a store setting • type of communication without using words • a potential customer, also known as a lead • vocabulary the average person can understand • selling to other businesses for business use • ...
Jonah Clore 2017-01-11
Across
- refers to the group of consumers or organizations that is interested in the product, has the resources to purchase the product, and is permitted by law and other regulations to acquire the product
- a report or description of an event or experience
- convert into or express in the form of currency.
- The formal decision making process used when considering the economic feasibility of implementing information security controls and safeguards
- connect as or operate with a network
- Resources the personnel of a business or organization, especially when regarded as a significant asset.
- the action or process of investing money for profit or material result
- Service Department Customer service is the process of ensuring customer satisfaction with a product or service. Often, customer service takes place while performing a transaction for the customer, such as making a sale or returning an item.
- the action or process of keeping financial accounts
- a person's regular occupation, profession, or trade
- an amount of money added to wages on a seasonal basis, especially as a reward for good performance.
- agree to give or allow (something requested) to
- the most important city or town of a country or region, usually its seat of government and administrative center
Down
- the ability of a customer to obtain goods or services before payment, based on the trust that payment will be made in the future.
- simultaneous execution of more than one program or task by a single computer processor.
- a thing that is borrowed, especially a sum of money that is expected to be paid back with interest.
- an estimate of income and expenditure for a set period of time
- the edge or border of something
- Profit Organization A nonprofit organization (NPO) (also known as a non-business entity) is an organization with the purpose of which is something other than making a profit. A nonprofit organization is often dedicated to furthering a particular social cause or advocating for a particular point of view.
- To launch is defined as to set something in motion, to start something or to forcefully throw something.
- Rate the value of one currency for the purpose of conversion to another
- the detailed coordination of a complex operation involving many people, facilities, or supplies.
- the personnel of a business or organization, especially when regarded as a significant asset.
- general agreement
- A lien is a legal right granted by the owner of property, by a law or otherwise acquired by a creditor. A lien serves to guarantee an underlying obligation, such as the repayment of a loan. If the underlying obligation is not satisfied, the creditor may be able to seize the asset that is the subject of the lien.
- of directors is a group of individuals that are elected as, or elected to act as, representatives of the stockholders to establish corporate management related policies and to make decisions on major company issues
26 Clues: general agreement • the edge or border of something • connect as or operate with a network • agree to give or allow (something requested) to • convert into or express in the form of currency. • a report or description of an event or experience • the action or process of keeping financial accounts • a person's regular occupation, profession, or trade • ...
Customer Experience Crossword 2024 2024-09-17
Across
- A type of ideation exercise, or, "I can see it"? Word 2
- A research metric that is based on a single survey question asking respondents to rate the likelihood that they would recommend a company, product, or service; "________ promoter score"
- An "electrifying" type of ideation exercise; word 2
- This area collaborates with teams to understand experience data and recommend next steps; customer _______
- "Customer & Digital ___________ Team"
- An "electrifying" type of ideation exercise; word 1
- Title of the CX/DX newsletter; "____ Points"
- User interface, abbr.
- CX/DX Team value #4 (hint: Sharepoint site banner)
- This area leads creation of ideation artifacts like personas; _______ & analysis
- A method for obtaining the answer to #1 down
- The name of the Viva Engage CX/DX community; "CX & DX ______"
- Fictional character based on a composite of real customer data
Down
- Soliciting customer _________ helps to uncover insights
- CX/DX Team value #1 (hint: Sharepoint site banner)
- A type of ideation exercise, or, "I can see it"? Word 1
- A collection of reusable components, patterns, guidelines, and documents, used to create cohesive and consistent user interfaces across various products and platforms (2 words)
- This area facilitates CX/DX socialization by creating content that makes complex themes accessible; ________ communication
- Customer & Digital Experience, abbr.
- This area provides recommendations on development of interactions within digital tools and products; UI/UX _______
- CX/DX Team value #2 (hint: Sharepoint site banner)
- CX/DX Team value #3 (hint: Sharepoint site banner)
- voice of the customer, abbr.
- A journey ____ uncovers customer moods and touchpoints along the way
- An important type of customer
- User experience, abbr.
- The 2024 CX Day ______ is “Good CX delivers better outcomes for customers, employees and organizations.”
27 Clues: User interface, abbr. • User experience, abbr. • voice of the customer, abbr. • An important type of customer • Customer & Digital Experience, abbr. • "Customer & Digital ___________ Team" • Title of the CX/DX newsletter; "____ Points" • A method for obtaining the answer to #1 down • CX/DX Team value #1 (hint: Sharepoint site banner) • ...
WORKIN IT 2022-12-01
Across
- what allows customers to have their units repaired during the first year of ownership
- what you tell the customer when setting up service in case they are responsible for the charges
- increases sales and is needed to make ice
- when you get to eat your food yumm
- how to keep a technician from going to the home
- warranty provides coverage after the first year
Down
- increases your aht
- what cleans your floors
- an agents best lookup tool
- what to do when the customer calls in with a problem appliance
- most requested demand from customers
- what happens at then end of each call
- our favorite time off the phones
- what our service technicians do
- another brand we provide support for
15 Clues: increases your aht • what cleans your floors • an agents best lookup tool • what our service technicians do • our favorite time off the phones • when you get to eat your food yumm • most requested demand from customers • another brand we provide support for • what happens at then end of each call • increases sales and is needed to make ice • ...
Marketing Crossword Puzzzleee 2022-01-21
Across
- Getting the goods to the customer in exchange for money.
- Develop relationships with customers.
- Commercials, Billboards, Internet Ads
- Surveys, comment cards, etc.
- Your commitment to the customer
- Vending machines, drive-thrus, etc
- Making a product or changing a product to make it more useful
- planning, pricing, promotion,selling, and distribution of goods
Down
- event that is a limited time offer to increase sales
- plays on people’s emotions
- where is it located?
- shows you the product or name repeatedly
- paid promotion for a product
- what do you sell?
- amount to charge a customer for a good or service the action of helping or doing work for someone
- the consumers you're selling to
16 Clues: what do you sell? • where is it located? • plays on people’s emotions • Surveys, comment cards, etc. • paid promotion for a product • Your commitment to the customer • the consumers you're selling to • Vending machines, drive-thrus, etc • Develop relationships with customers. • Commercials, Billboards, Internet Ads • shows you the product or name repeatedly • ...
Vocab words 2025-02-13
Across
- A person who works with metal to combine things.
- The goal and plan of your business.
- A mandatory payment you have to make to the country.
- The service a company or business provides to their customers.
- The predicted amount of sales you will have.
- managing something like a project.
- Money made usually from working a job.
- a person who helps a dentist
Down
- A famous college in Texas that's school colors are orange.
- a job that deals with leaks ad pipes
- A person who buys from your business.
- works with wires and electricity
- A person who starts and runs their own business.
- A degree given to you for whatever topic you are covering.
- A chance of losing something.
- A place to learn but you have to pay to attend
- Cooking
- The amount of money you have to spend.
- A person who works with machine and repairs or maintains them
- A job group in a specific area
20 Clues: Cooking • a person who helps a dentist • A chance of losing something. • A job group in a specific area • works with wires and electricity • managing something like a project. • The goal and plan of your business. • a job that deals with leaks ad pipes • A person who buys from your business. • The amount of money you have to spend. • Money made usually from working a job. • ...
sdgfsdsdssChapter 1.1 Welcome To Retail 2023-01-27
Across
- process of selling products and or services to customers in order to earn a profit
- keeps products in good condition, displays the merchandise, shows customers how to use items, and provide service
- integrates the channels to create a seamless customer experience through the use of technology
- produces finished product
- person who purchases goods and or services from a business
- interconnected system of approaches meant to provide customers with the products and services they want
- mom and pop stores; able to tailor their offering to meet the needs of local customers
- to provide customers with the merchandise and services they want
- intangible, can't be physically owned by a customer
Down
- limited to a single or small number of owner investors;these businesses can be large companies with many retail locations
- a business or person that sells products and or services to customers
- connects customers with the products and service they want and need to purchase
- buys large quantities of products directly from a manufacturer and then sells smaller amounts to retailers
- are available for customers to use, but are not necessarily systematically connected to each other
- a company grants a license to another entity to market and sell its products or service in a particular area
- owned by shareholders through publicly traded stock, which usually has numerous stores and centralized decision making
- the help,information and recommendation that retail associates give to customers
- physical goods that are bought and sold
18 Clues: produces finished product • physical goods that are bought and sold • intangible, can't be physically owned by a customer • person who purchases goods and or services from a business • to provide customers with the merchandise and services they want • a business or person that sells products and or services to customers • ...
Customer Service Week 2025 Mission Possible 2025-09-29
Across
- The opposite of impossible
- Always go the extra_____
- Customer submits this at their time of loss/need
- Raise claim concern to a higher level
- Cover the customer and not_____ ______.(2 words)
Down
- Disagreement with a claim decision
- Someone who pays for services
- We want to be there in the customers time of _____.
- Recognition for providing excellent customer service (2 words)
- Hear with intention
10 Clues: Hear with intention • Always go the extra_____ • The opposite of impossible • Someone who pays for services • Disagreement with a claim decision • Raise claim concern to a higher level • Customer submits this at their time of loss/need • Cover the customer and not_____ ______.(2 words) • We want to be there in the customers time of _____. • ...
D and I Airports 2019-06-05
Across
- palmerston norths three letter code is
- what passenger facilitie needs to be on airside and landside
- what is the terminal that starts with d
- OOL code is for what city
- who directs the aircrafts
- you will need to show a boarding pass when going
- what is the code for hamilton airport
- dont leave your bags
- what is done to check passenger luggage
- what is used for the aircraft during take off and landing
Down
- the main facility everyone whats while waiting at the airport
- what is on airside that starts with i
- number of runways Auckland airport has
- what will passengers need to show to a customer service agent
- kapiti coast airport is where
- what does the customer service agent give with your passport
- where can you change money over to a foreign countries
- how many hours do you have to arrive before your flight departs
- why would a pilot get passengers to fasten seat belts
- what is new zealands airline code
20 Clues: dont leave your bags • OOL code is for what city • who directs the aircrafts • kapiti coast airport is where • what is new zealands airline code • what is on airside that starts with i • what is the code for hamilton airport • palmerston norths three letter code is • number of runways Auckland airport has • what is the terminal that starts with d • ...
D and I Airports 2019-06-05
Across
- what is used for the aircraft during take off and landing
- kapiti coast airport is where
- where can you change money over to a foreign countries
- what is on airside that starts with i
- what will passengers need to show to a customer service agent
- what does the customer service agent give with your passport
- how many hours do you have to arrive before your flight departs
- what is the code for hamilton airport
- the main facility everyone whats while waiting at the airport
- what is new zealands airline code
- what is the terminal that starts with d
Down
- what passenger facilitie needs to be on airside and landside
- who directs the aircrafts
- OOL code is for what city
- number of runways Auckland airport has
- you will need to show a boarding pass when going
- why would a pilot get passengers to fasten seat belts
- dont leave your bags
- what is done to check passenger luggage
- palmerston norths three letter code is
20 Clues: dont leave your bags • who directs the aircrafts • OOL code is for what city • kapiti coast airport is where • what is new zealands airline code • what is on airside that starts with i • what is the code for hamilton airport • number of runways Auckland airport has • palmerston norths three letter code is • what is done to check passenger luggage • ...
Current Business Function Codes 2024-07-12
8 Clues: Bank Transfer • Service Message • Drawdown Payment • Customer Transfer • Customer Transfer Plus • Deposit to Senders Account • Bank-to-Bank Drawdown Request • Customer or Corporate Drawdown Request
PNP P.A.T.R.O.L. Plan 2030 Crossword 2015-04-22
Across
- performance in pursuit of strategy
- Kind of Customer who benefits directly
- verb+adjective+noun
- delivery of results
- Mnemonic for Environmental Scanning
- to communicate strategy
- analysis of performance deficiency
Down
- Customer Value Proposition
- service provided to customers
- facet of life determined by the value you provide.
- PNP Multi-Sectoral Governance Council
- the P in PESTEL
- second PGS stage
- analysis to identify issues and gaps
14 Clues: the P in PESTEL • second PGS stage • verb+adjective+noun • delivery of results • to communicate strategy • Customer Value Proposition • service provided to customers • performance in pursuit of strategy • analysis of performance deficiency • Mnemonic for Environmental Scanning • analysis to identify issues and gaps • PNP Multi-Sectoral Governance Council • ...
Logistics 2025-08-05
Across
- Good offered to the market.
- service: Help to the customer before and after purchase.
- Sending products to the customer.
- Expenses to produce or sell.
Down
- Vehicle that lifts heavy loads.
- Place to store products.
- Manufacturing of goods or services.
- Cost of transporting goods.
- Those who supply goods or services.
- Document of goods sale.
10 Clues: Document of goods sale. • Place to store products. • Good offered to the market. • Cost of transporting goods. • Expenses to produce or sell. • Vehicle that lifts heavy loads. • Sending products to the customer. • Manufacturing of goods or services. • Those who supply goods or services. • service: Help to the customer before and after purchase.
Event Types 2021-05-21
Across
- Carrier does not have CHR listed as billing
- Freight is missing
- Customer wants to dispute adjustments,
- Customer calls to Cancel freight before pickup
- Carrier billed our customer (or other party)directly
Down
- Operations Delivery Issue/Need
- delays or any other charges on LTL
- Overage, Shortage, Damage Claim
- Destination info change during transit
- Accessorial needs to be added while in transit
- Operations Pick up Issue
11 Clues: Freight is missing • Operations Pick up Issue • Operations Delivery Issue/Need • Overage, Shortage, Damage Claim • delays or any other charges on LTL • Destination info change during transit • Customer wants to dispute adjustments, • Carrier does not have CHR listed as billing • Accessorial needs to be added while in transit • Customer calls to Cancel freight before pickup • ...
Entrepreneurship terms 2023-03-08
Across
- #5 for business plan
- a fee charged to both the customer and business
- to provide your time for someone
- O in SWOT
- Headline/ #2 for business plan
- S in SWOT
- privately owned corporation
- W in SWOT
Down
- article/ #3 for business plan
- a thought/ #1 for business plan
- the amount a customer pays
- T in SWOT
- SWOT/ #4 for business plan
- physical objects to be sold
- money/ #6 for business plan
15 Clues: T in SWOT • O in SWOT • S in SWOT • W in SWOT • #5 for business plan • the amount a customer pays • SWOT/ #4 for business plan • physical objects to be sold • money/ #6 for business plan • privately owned corporation • article/ #3 for business plan • Headline/ #2 for business plan • a thought/ #1 for business plan • to provide your time for someone • ...
engels 2025-01-24
13 Clues: vers • knap • merk • smaak • balie • klacht • gezond • klagen • kikker • verdwijnen • lastigvallen • service klantenservice • sense (to) logisch zijn, ergens op slaan
NAVY YEOMAN 2017-06-12
Across
- Type of message used to announce officer promotions
- Primary means of communication
- Most popular form of official entertaining
- YN-9556
- Keeping on top of the changes in policy or management systems
- A common customer service characteristic mistake
- Officer responsible to implement directives issuance system
- First milestone in the history of a ship
- Describes a priority in place, time, or rank
- A trait that is demanded of a yeoman
- Entitles ship the "USS" designation
- A characteristic that plays a major role in good customer service
Down
- YN-2414
- Used to file directives from outside activities
- Second significant milestone of a ship
- Attribute that affects the reputation of your department and command climate
- Trained in areas of military justice procedures and military criminal law
- Leadership position that directly represents the XO of a command
- SLIP Used to mail correspondence of importance
- ASSISTANT Responsible for the management of the daily operations of shore commands
- One of the forms used in formal invitations
21 Clues: YN-2414 • YN-9556 • Primary means of communication • Entitles ship the "USS" designation • A trait that is demanded of a yeoman • Second significant milestone of a ship • First milestone in the history of a ship • Most popular form of official entertaining • One of the forms used in formal invitations • Describes a priority in place, time, or rank • ...
E-COMMERCE 2024-04-20
Across
- Discount offered online
- Digital shopping cart
- Online marketplace for buying and selling
- Person who manages an online store
- Digital advertisement
Down
- Online customer support
- Transferring money online
- Sending goods to a customer
- Online product reviews
- Tracking a package online
- Secure online payment system
11 Clues: Digital shopping cart • Digital advertisement • Online product reviews • Online customer support • Discount offered online • Transferring money online • Tracking a package online • Sending goods to a customer • Secure online payment system • Person who manages an online store • Online marketplace for buying and selling
HAAS1 2024-07-19
Across
- What Centre would a customer go to for an appointment?
- What term do we use apart from 'customer' for a person applying for or receiving benefits
- What type of calls will we mostly be dealing with?
- We must ask security questions before speaking to a Customer in order to comply with Data_____?
- What is the name of the company we work for?
- A security question we ask for is the Customer's N___?
- What should you take plenty of during training?
- Which device should you have on silent during training?
- What term is used for a person who deals with a Customer's affairs if they are unable to do it for themselves?
Down
- What Centre will a customer call to reschedule an assessment appointment?
- What is a Customer applying for from DWP?
- In training what is there never, when it comes to a question?
- What number does NINO stand for?
- What does the second 'A' in HAAS stand for?
- This is a security question
- Which is the UK's biggest public service department?
- What type of contract is HAAS?
- What does the first 'A' in HAAS stand for?
- What does the 'H' stand for in HAAS?
- What 2x15 minute activity will we have each day?
20 Clues: This is a security question • What type of contract is HAAS? • What number does NINO stand for? • What does the 'H' stand for in HAAS? • What is a Customer applying for from DWP? • What does the first 'A' in HAAS stand for? • What does the second 'A' in HAAS stand for? • What is the name of the company we work for? • What should you take plenty of during training? • ...
Safer Gambling Crossword 2025-03-11
Across
- You will find the latest version of the LCCP in the ____ folder
- A customer can choose to do this for a minimum 6 months, and a maximum of 12 (4,7)
- There are ___ stages of the customer complaint process
- The maximum number of B3 machines we can have in venue is 20%, this can be checked by completing a machine ____
- The government body that sets out the LCCP requirements is called the ‘Gambling ___’
- The exclusion radius for a customer excluding from a venue with a bingo license is ___
- This must always be logged in conjunction with a self-exclusion
- This 4 letter acronym refers to legislation from 2002
- The acronym KYC stands for ‘Know Your ____’
Down
- Staying in ____ leaflets can be found in both the entrance to the venue and in the customer toilets
- This charity provides the National Gambling Helpline
- Whose responsibility is it to ensure gambling is carried out safely in the venue?
- Local risks to the licensing objectives posed by the provision of gambling facilities are assessed in this document
- The third stage of a customer interaction
- The legislation which laid out our 3 licensing objectives back in 2005 (8,3)
- The third letter of the acronym AML stands for ___
- The acronym IBAS stands for ‘Independent Betting ____ Service’
- The location in which the compliance folder should be kept
- The surname of our current AML officer
- A ____ person is anyone who is at risk of being harmed by gambling
- After reinstatement, the 24 hour period in which a customer must wait before they can play the machines is called the ____ period (7,3)
- This acronym can be used to remember the 3 licensing objectives
- If an _____ customer plays the machine, their play must be stopped immediately and their stake returned
23 Clues: The surname of our current AML officer • The third stage of a customer interaction • The acronym KYC stands for ‘Know Your ____’ • The third letter of the acronym AML stands for ___ • This charity provides the National Gambling Helpline • This 4 letter acronym refers to legislation from 2002 • There are ___ stages of the customer complaint process • ...
spanish uniut 4 2021-12-14
15 Clues: map • train • flight • customs • airport • airplane • security • i will go • itenerary • departure • tour, trip • i will visit • de tren train station • al cliente customer service • de vacaciones to go on vacation
SCM Crossword Puzzle 2014-03-31
Across
- The percent of customer orders filled completely.
- service Integrated rail and motor service.
- Typically used to support customer requirements by positioning select inventory in a local market warehouse in anticipation of responding to customer need.
- The oldest mode of transport.
- Inventory that will be donated, destroyed, or sold at a loss.
- Specific locations that are assigned to products in a warehouse layout on the basis of individual characteristics.
- The variation in sales during inventory replenishment.
- The placement of specific products in selected pallet locations.
- Combining inventory from multiple origins into a customized assortment to meet the needs of a specific customer.
Down
- A carriers method of charging for transportation services performed.
- The amount typically in transit between facilities or on order but not received.
- selection A specific customer’s order is selected and prepared for shipment as the work assignment by a warehouse management system.
- The remainder of inventory in the typical logistics system.
- EOQ
- When inventory is held for a longer time than normally required for replenishment.
- The ability of a mode to handle any transport requirements.
- When portions of a shipment need to be delivered to different destinations.
- A basic transportation method or form.
- Occurs when the original shipment destination is changed after a product has been shipped.
- The audit of selected inventory on a cyclic schedule.
- DRP schedules are developed using weekly time increments called_______?
- Services that refer to the coordination of warehouse activities to customize product.
- Determine proper charges after payment of a freight bill has been made.
- The destination party
24 Clues: EOQ • The destination party • The oldest mode of transport. • A basic transportation method or form. • service Integrated rail and motor service. • The percent of customer orders filled completely. • The audit of selected inventory on a cyclic schedule. • The variation in sales during inventory replenishment. • The remainder of inventory in the typical logistics system. • ...
SATELLITE 2023-11-20
Across
- This tab in CSG displays the Sat TV programming and other services that the customer is currently subscribed to.
- sports channels will be billed separately if the customer has ____
- ___ is the name given to the previous Bell Satellite TV programming platform.
- The ___ address is an important section of the Profile tab.
- This tab in CSG provides overview of the customer’s information: Name, Service Address, and Primary phone number.
Down
- The ___ is a charge that is applied to an account separately from programming and hardware charges.
- The ____ fees are determined by the technician and are charged directly to the customer, and will not appear on the bill
- There can be a maximum of ___ active receivers on a customer’s account.
- ____ has À La Carte 10 with Starter only, À La Carte 15 and À La Carte 30 with the Good and Better.
- These customers are considered Public Viewing Customer but have Satellite TV contract with Bell for events such as WWE, opera, ballet and concerts to be present through our service.
- It captures the signal from the satellite
- type of installation in which each receiver is assigned to a channel
- For Bulk customers, use ___to answer the customer request.
13 Clues: It captures the signal from the satellite • For Bulk customers, use ___to answer the customer request. • The ___ address is an important section of the Profile tab. • sports channels will be billed separately if the customer has ____ • type of installation in which each receiver is assigned to a channel • ...
Tourism Revision 2022-07-21
Across
- _________ involves interpreting verbal and written information on customer requirements and tourism products and services.
- Problem ________ is when you anticipate issues that may arise within the tourism industry.
- An Event _______ is required to create plans, assess and manage risks, create and manage sponsorships and mapping out human resource requirements.
- A ____ Guide is required to be friendly and outgoing, able to work independently and reliably, willing to research, learn and remember fun and interesting facts and travel with irregular work schedules over a 7 day week.
- ___________ and enterprise is identifying and suggesting ways to improve products.
- Duty of care means there is a legal and moral _______ imposed on tour guides to ensure the safety and well-being of others.
- Self __________ involves organising your own work priorities to sell, plan and deliver tourism products and services.
- Office Personnel duties require you to have the skills to effectively communicate, process guest reservations, handle guest reception and check in and out the guest?
- ________ is knowing product knowledge and service skill strengths and weaknesses, being aware of opportunities to learn and participating in tourism industry professional development activities.
Down
- Group ________ Tours are for tourists who travel together on package tours with accommodation and meals organised for them.
- Planning and ___________ is when you collet and analyse customer product information to deliver a positive service outcome for tourism customers
- Very ______ Persons include celebrities, frequent-stay guests, guests in expensive rooms, guests with security risks and top executives.
- Good _______ Service is when patrons are treated well and supported in a way that makes them happy and therefore increases customer loyalty and repeat business.
- These guests stay in hotels with concealing identities
- __________ is when you work in a team to deliver quality service goals of the tourism business.
- Free __________ travellers purchase their own accommodation and make their own travel arrangements
16 Clues: These guests stay in hotels with concealing identities • ___________ and enterprise is identifying and suggesting ways to improve products. • Problem ________ is when you anticipate issues that may arise within the tourism industry. • __________ is when you work in a team to deliver quality service goals of the tourism business. • ...
Customer Service Crossword Puzzle Competition 2021-11-21
Across
- work done by an employee that benefits a customer
- Transmit information
- A statement submitted by a customer to express dissatisfaction
- Recognize with gratitude, be grateful for
- State of fulfillment, contentment
- Provide assistance
- being upset
- hear actively with intention
Down
- Someone who pays for goods or services
- the act of giving hope or support to someone
- An employee who is enthusiastic and who enjoys his duties is …..
- A facial expression characterized by turning up the corners of the mouth usually showing pleasure
- Tolerance for delay
- A thought or suggestion
- not showing or feeling nervousness or other strong emotion, remaining ……..
15 Clues: being upset • Provide assistance • Tolerance for delay • Transmit information • A thought or suggestion • hear actively with intention • State of fulfillment, contentment • Someone who pays for goods or services • Recognize with gratitude, be grateful for • the act of giving hope or support to someone • work done by an employee that benefits a customer • ...
Superheroes (Everyday Heroes) 2025-09-05
Across
- Superheroes wear these, but we don’t need one to be a hero
- What every customer wants to feel
- Everyday hero who solves problems
- What customers feel when treated with kindness
- Fastest man alive
- Clark Kent's alter ego
- Going above and beyond to help someone
- The Dark Knight of Gotham City
Down
- Like a superhero, we do this when customers need us most
- Amazonian warrior princess
- Our “superpower” in customer service
- The ability to bounce back from challenges
- Clear and respectful exchange of ideas
- Instead of a bat signal, customers use this to reach us
- The first impression we give to a customer
15 Clues: Fastest man alive • Clark Kent's alter ego • Amazonian warrior princess • The Dark Knight of Gotham City • What every customer wants to feel • Everyday hero who solves problems • Our “superpower” in customer service • Clear and respectful exchange of ideas • Going above and beyond to help someone • The ability to bounce back from challenges • ...
Sports Marketing Crossword 2024-11-14
Across
- The first stage in the product life cycle
- Something received that is not Tangible
- A name given by the maker to a product or range of products, especially a trademark
- A planned occasion
- People, characters, or animals that are used in advertising and are as such identified with the brand
- A short, memorable phrase or statement that is used to advertise or promote a product, service, or cause
- Someone who uses a product from a company
- when customers continue to purchase from the same brand over and over again
- A location where an event takes place
- Traffic leaving a venue
- Any item or service you sell to serve a customer's need or want
- Consumers have accepted the product in the market and customers are beginning to truly buy in
- When a mature product loses customer interest and its sales start drifting downward
Down
- Communication is used to inform target audiences of the relative intos of a product, service, brand or issue, persuasively
- The history of a brand that highlights its journey and values
- The stage of brand loyalty where the buyer will accept no alternative and will search extensively for the required brand
- When a customer identifies a preferred product and makes that brand a part of their regular purchasing routine
- Something Tangible
- A thought or suggestion as to a possible course of action
- Traffic going into a venue
- Someone who buys a product from a company
- An intense enthusiasm for a product that is short-lived
- An important product for its entire life, a long-lived fad
- A symbol or other design adopted by an organization to identify its products, uniforms, vehicles, etc
- The degree to which an organization is achieving its goals via the entire suite of marketing channels, strategies, and technologies at its disposal
25 Clues: Something Tangible • A planned occasion • Traffic leaving a venue • Traffic going into a venue • A location where an event takes place • Something received that is not Tangible • The first stage in the product life cycle • Someone who buys a product from a company • Someone who uses a product from a company • An intense enthusiasm for a product that is short-lived • ...
Digicel Christmas 2024-12-06
12 Clues: Phone brand • DJ on the Road • Service offered • Christmas Launch • Promotional Prize • Breadbasket parish • Team in the streets • Charity and volunteers • Meeting customer on the road • Bundle to access the internet • Cable and internet home service • Number of Locations for the Road shows
SCM Crossword Puzzle 2014-03-31
Across
- Determine proper charges after payment of a freight bill has been made.
- DRP schedules are developed using weekly time increments called_______?
- When inventory is held for a longer time than normally required for replenishment.
- The variation in sales during inventory replenishment.
- selection A specific customer’s order is selected and prepared for shipment as the work assignment by a warehouse management system.
- service Integrated rail and motor service.
- Occurs when the original shipment destination is changed after a product has been shipped.
- Typically used to support customer requirements by positioning select inventory in a local market warehouse in anticipation of responding to customer need.
- Inventory that will be donated, destroyed, or sold at a loss.
- The audit of selected inventory on a cyclic schedule.
- The percent of customer orders filled completely.
Down
- The placement of specific products in selected pallet locations.
- Specific locations that are assigned to products in a warehouse layout on the basis of individual characteristics.
- The ability of a mode to handle any transport requirements.
- EOQ
- When portions of a shipment need to be delivered to different destinations.
- The oldest mode of transport.
- Services that refer to the coordination of warehouse activities to customize product.
- Combining inventory from multiple origins into a customized assortment to meet the needs of a specific customer.
- The remainder of inventory in the typical logistics system.
- A carriers method of charging for transportation services performed.
- The amount typically in transit between facilities or on order but not received.
- A basic transportation method or form.
- The destination party
24 Clues: EOQ • The destination party • The oldest mode of transport. • A basic transportation method or form. • service Integrated rail and motor service. • The percent of customer orders filled completely. • The audit of selected inventory on a cyclic schedule. • The variation in sales during inventory replenishment. • The ability of a mode to handle any transport requirements. • ...
marketing polly 2025-09-08
Across
- Concept: Success depends on a good sales team with the right tools and incentives.
- Understanding customer wants and needs and determining whom to target.
- How customers view a product or brand
- The goods, services, or ideas offered.
- Using various media forms to draw public attention to a company's products
- Process: The act of obtaining a desired object by offering something of value in return
Down
- Making the right product available to the right people at the right time.
- The process of actually selling products or services.
- completed exchange agreement.
- Giving customers a reason to keep coming back and finding new opportunities to win their business.
- Making the product available to the customer.
- the process of of planning and executing the conception,
- The value or benefit a customer gets from a product.
- The amount charged for the product.
- The benefit a customer receives from a product or service relative to its cost.
- The individual or organization that buys goods or services.
16 Clues: completed exchange agreement. • The amount charged for the product. • How customers view a product or brand • The goods, services, or ideas offered. • Making the product available to the customer. • The value or benefit a customer gets from a product. • The process of actually selling products or services. • the process of of planning and executing the conception, • ...
Customer Service Ch 8 2020-02-19
Across
- what is the #1 complaint by foodservice guests?
- This marketing tool helps manage a communitiy's perception of a business
- How a business tells potential customers how their needs will be met by the customer
- Giving employees a set of tasks is known as ______design.
- "_________ management approach" is when mangaers review all the different processes of a restaurant
- Satisfied employees provide _______-level service to customers
Down
- The "service-profit chain"focuses on what kind of growth?
- the service-________ chain satisfies employees, who then satisfy the guests
- This is how managers train an employee to be able to work someone else's position
- "Job design" and "workplace design" are examples of _________ processes
- _______ design handles things like traffic flow and environmental conditions.nagers meet to review problems of customer service?
11 Clues: what is the #1 complaint by foodservice guests? • The "service-profit chain"focuses on what kind of growth? • Giving employees a set of tasks is known as ______design. • Satisfied employees provide _______-level service to customers • "Job design" and "workplace design" are examples of _________ processes • ...
Fun at Quarles 2020-03-17
Across
- -client retention manager
- - type of delivery where we fill tank a specified number of times per year
- - CSR's do when talking to customers
- - credit given a customer when runs out of fuel
- - outside person telling prospective customer about Quarles
- - Auto payment from checking/savings
- - specific test for underground tanks
- - payment plan for Quarles
- - driver pulls into your driveway for this
Down
- - device that reads tank levels
- - what customers need to hear in your voice
- - used when talking with a disgruntled customer
- - newly setup account
- - amount added for different levels of commercial pricing
- - new service center acquired from Revere
15 Clues: - newly setup account • -client retention manager • - payment plan for Quarles • - device that reads tank levels • - CSR's do when talking to customers • - Auto payment from checking/savings • - specific test for underground tanks • - new service center acquired from Revere • - driver pulls into your driveway for this • - what customers need to hear in your voice • ...
Sports Marketing: MJ McShea 2024-11-14
Across
- The act of going out/leaving a place.
- Someone who consumes a product or service.
- The place where something happens(sports,concerts,conference etc.)
- A name or term used to identify a product/service/or company.
- A product without a widely recognized name or logo because it typically isn't advertised.
- The main graphic that represents your brand.
- A product that is always in demand by consumers.
- Someone that buys goods/services from a store/business.
- The last stage in a products life cycle when sales decrease.
- When a product reaches a the stage of popularity, but not yet at the highest point.
- The act of going in/entering a place.
- When customers continue to purchase from the same brand over and over again, despite competitors offering similar products or services.
Down
- Promotes goods through sport events athletes etc.
- When a customer will not take an alternative of a specific brand.
- An attempt that communicates a product,brand, and concept to a audience.
- A product that is in the first stage of being released.
- Any type of marketing communication used to inform target audiences of a product/service/brand or issue,persuasively
- The way how sports products or services are made available to consumers.(Either in physical locations or online)
- A product that does not stay popular for a long period of time.
- The peak of a products life cycle, has reached to the highest point.
- Something a business sells that helps to solve a problem or a customers need.
- The history of a brand through marketing.
- A specific person that you create to represent your brand.
- Anything that takes place or happens.
- When a customer has a preferred product that they have apart of their regular purchasing routine but they will take alternatives.
- A memorable phrase used for specific brands.
26 Clues: The act of going out/leaving a place. • Anything that takes place or happens. • The act of going in/entering a place. • The history of a brand through marketing. • Someone who consumes a product or service. • The main graphic that represents your brand. • A memorable phrase used for specific brands. • A product that is always in demand by consumers. • ...
#camplife crossword 2018-01-07
Across
- Answer, result
- Movie: '... Gilmore'
- Opposite of negative
- Alan's department: 'Back ...'
- Previously shown episode
- Something unexpected
- Began European settlement in Australia 'The First ...'
- Dedicated
- Assist, provide aid
- Bravery, valour
- Comprehend, take in
- 'Delivering excellent customer ...'
- 'The ... is always right'
- Phone, Email, and Speaking are all forms of ...
- Listen, Own, Value
- Optus' Google
- Questions a customer answers about an agent
- Remarkable, outstanding
- Song: 'We are the ...'
- Over 200 billion are sent and received every day
- Deoxyribonucleic acid
Down
- Mine!
- Movie: 'Risky ...'
- 'Monty Python's The Meaning of ...'
- Encourage, reassure
- Text me!
- The importance, worth, or usefulness of something
- ... and answers
- Novel: 'The ... Gatsby'
- Musical sitcom: 'The Partridge ...'
- 80's disco group, 'The Village ...'
- Influential, stimulating
- Settle a dispute
- Mindset, demeanour
- Alan, Garrett or Stella
- Self-confidence, mood
- Think outdoors, tents, BBQs
37 Clues: Mine! • Text me! • Dedicated • Optus' Google • Answer, result • ... and answers • Bravery, valour • Settle a dispute • Movie: 'Risky ...' • Mindset, demeanour • Listen, Own, Value • Encourage, reassure • Assist, provide aid • Comprehend, take in • Movie: '... Gilmore' • Opposite of negative • Something unexpected • Self-confidence, mood • Deoxyribonucleic acid • Song: 'We are the ...' • ...
Self Storage 2023-04-03
Across
- Google Business Profiles
- noted in timekeeping software at $0.56 per mile
- spreadsheet that estimates cost of storage unit
- a lock that resembles a hockey puck
- required in our lease agreement
- an expression of opposition, a reason for disagreeing
- the regard that something is held to deserve, the worth or usefulness of something
- importance requiring swift action
- Automated Teller Machine
- Portable On Demand Storage
Down
- an advantage a feature affords a customer
- most popular unit
- end of day place all electronic devices into their..
- most convenient unit type
- a lock that slides into a hole in the storage door
- a distinctive element of the storage site
- contact who has the potential to become a future customer
- best value or lowest cost
- payment & customer service machine,incorporating an interactive display screen or screens
- item of clothing not to be worn in the office
20 Clues: most popular unit • Google Business Profiles • Automated Teller Machine • most convenient unit type • best value or lowest cost • Portable On Demand Storage • required in our lease agreement • importance requiring swift action • a lock that resembles a hockey puck • an advantage a feature affords a customer • a distinctive element of the storage site • ...
Sell with the SASM! 2022-09-18
Across
- Cabinets will receive _____ new enhancements
- _____ the customer before they leave
- _____ out the customer
- _____ is the specialist with the most LPP's sold Previous Week
- _____ is the specialist with the most PRO apps Previous Week
- _____ that the customer's needs were met
Down
- _____ the customers needs
- In _____ is the second BIG Priority
- Complete the salesfloor "Know the _____" LowesU training
- _____ related products, services & expert advice
- Customer _____ is the first BIG Priority
- Clean and _____ stores is the third BIG Priority
12 Clues: _____ out the customer • _____ the customers needs • In _____ is the second BIG Priority • _____ the customer before they leave • Customer _____ is the first BIG Priority • _____ that the customer's needs were met • Cabinets will receive _____ new enhancements • _____ related products, services & expert advice • Clean and _____ stores is the third BIG Priority • ...
Chapter 14 2023-11-14
Across
- An analysis that reveals customers most likely to buy from a firm in the future because they have made purchases recently, frequently, and in amounts that exceed some established minimum.
- Behavioral patterns and values that characterize a group of consumers in a target market.
- Goal-directed forces that organize and give directions to the tension caused by unsatisfied needs.
- The process of grouping things that are perceived as being similar.
- A group of brands that a consumer is both aware of and willing to consider as a solution to a purchase need.
- Small groups that an individual allows to influence their behavior.
- The features or characteristics of a product or service that customers use for comparison.
- Divisions within a society having different levels of social prestige.
- An interaction between a business and its customers.
- A principle that maintains that 80 percent of a company's sales will come from 20 percent of its customers.
Down
- a company-wide business strategy designed to optimize profitability, revenue, and customer satisfaction by focusing on specific customer groups.
- The total profit expected from all future sales to a customer.
- A process of identifying customers who fit into smaller, more homogeneous
- The psychological tension or anxiety that occurs when a customer has second thoughts immediately following a purchase.
- A collection of information about a customer as defined by CRM goals including personal, demographic, lifestyle, and transaction data; online habits; past responses; and complaint history
- An enduring opinion, based on a combination of knowledge, feelings, and behavioral tendencies.
- An approach that recognizes that, with every interaction, customers learn something about a company that will affect their desire to do business there in the future.
- An association between a business and a customer that begins (or ends) with a purchase or business deal.
- A group member who plays a key communications role.
- The starting point for all behavior.
- The individual processes that give meaning to the stimuli confronting consumers.
21 Clues: The starting point for all behavior. • A group member who plays a key communications role. • An interaction between a business and its customers. • The total profit expected from all future sales to a customer. • The process of grouping things that are perceived as being similar. • Small groups that an individual allows to influence their behavior. • ...
HSC Marketing Mangament 2025-07-31
Across
- The actual good or service offered to the market
- Type of market where consumers buy finished goods
- The current business philosophy of satisfying customer needs (______ approach)
- The systems used to deliver a service
- Legal protection against being misled about prices (______ discrimination)
- Specific, measurable goals a business aims to achieve (marketing ______)
- Influence based on income, age, gender, and occupation
- Legal requirement to honour advertised prices
- Gathering and analysing data about consumers and competitors
- The tool used to assess internal strengths and weaknesses
- The image or perception of a product in consumers’ minds
- Graph showing the stages of a product’s life in the market (product ______)
- The specific group of customers a business aims to reach
- Selling the same product worldwide
- Putting the plan into action
- Market involving goods traded across international borders
- The long-term aim of marketing to generate revenue for the business (______ role)
- Type of market focused on government purchasing goods and services
- False or misleading representation of goods
- Influence from media, celebrities or peers
- Changing strategy based on evaluation
Down
- The mutual reliance between marketing and other functions like operations and finance
- Activities used to inform, persuade, and remind customers
- Dividing the market based on shared characteristics
- What the customer pays in exchange for the product
- Staff involved in the delivery of a service
- Developing tactics to achieve marketing objectives
- Adapting products to meet local markets' need
- Marketing directed at vulnerable groups, like children
- A major factor influencing customer choice, including values and lifestyle
- Type of market where businesses purchase inputs for production
- The historical focus on mass-producing standardised products (______ approach)
- Online tools and platforms used for marketing
- The environment in which the service is delivered (physical ______)
- Making a product stand out from competitors
- Government legislation that protects consumers
- Tracking performance of marketing activities
- Offering refunds, replacements or repairs
- Strategy used when marketing a product overseas (______ marketing strategy)
- Market where people buy and sell financial assets
- Marketing tactic that appears ethical but is deceptive
- The moral principles guiding marketing decisions
- How the product gets from the producer to the customer
- Influence based on family, social class, and culture
- The business mindset that focused on pushing products to customers (______ approach)
45 Clues: Putting the plan into action • Selling the same product worldwide • The systems used to deliver a service • Changing strategy based on evaluation • Offering refunds, replacements or repairs • Influence from media, celebrities or peers • Staff involved in the delivery of a service • Making a product stand out from competitors • False or misleading representation of goods • ...
FirstNet Knowledge 2018-09-06
Across
- special card that is provisioned for the new service
- 200 dollars to activate or ___ service for FirstNet subscriber - not available for other lines
- amount of data for FirstNet plan
- Network in which the customer is provided with 99% coverage and no throttling
- percent discount on accessories
- end-to-end preemptive service, available 24/7 on a single network with AT&T
- person employed or volunteering with fire, law enforcement, or EMS services; eligible for either FirstNet or First Responder Appreciation Offer
Down
- network comparison to any other LTE service for first responders
- percent of America's population that is covered by this new network
- FirstNet customer can receive this for an extra $5/mo
- the ability for first responders to connect first, before non-emergency users
- different than "firstnet" account, for other lines - can include BOGO
12 Clues: percent discount on accessories • amount of data for FirstNet plan • special card that is provisioned for the new service • FirstNet customer can receive this for an extra $5/mo • network comparison to any other LTE service for first responders • percent of America's population that is covered by this new network • ...
HSC Marketing Mangament 2025-07-31
Across
- The actual good or service offered to the market
- Type of market where consumers buy finished goods
- The current business philosophy of satisfying customer needs (______ approach)
- The systems used to deliver a service
- Legal protection against being misled about prices (______ discrimination)
- Specific, measurable goals a business aims to achieve (marketing ______)
- Influence based on income, age, gender, and occupation
- Legal requirement to honour advertised prices
- Gathering and analysing data about consumers and competitors
- The tool used to assess internal strengths and weaknesses
- The image or perception of a product in consumers’ minds
- Graph showing the stages of a product’s life in the market (product ______)
- The specific group of customers a business aims to reach
- Selling the same product worldwide
- Putting the plan into action
- Market involving goods traded across international borders
- The long-term aim of marketing to generate revenue for the business (______ role)
- Type of market focused on government purchasing goods and services
- False or misleading representation of goods
- Influence from media, celebrities or peers
- Changing strategy based on evaluation
Down
- The mutual reliance between marketing and other functions like operations and finance
- Activities used to inform, persuade, and remind customers
- Dividing the market based on shared characteristics
- What the customer pays in exchange for the product
- Staff involved in the delivery of a service
- Developing tactics to achieve marketing objectives
- Adapting products to meet local markets' need
- Marketing directed at vulnerable groups, like children
- A major factor influencing customer choice, including values and lifestyle
- Type of market where businesses purchase inputs for production
- The historical focus on mass-producing standardised products (______ approach)
- Online tools and platforms used for marketing
- The environment in which the service is delivered (physical ______)
- Making a product stand out from competitors
- Government legislation that protects consumers
- Tracking performance of marketing activities
- Offering refunds, replacements or repairs
- Strategy used when marketing a product overseas (______ marketing strategy)
- Market where people buy and sell financial assets
- Marketing tactic that appears ethical but is deceptive
- The moral principles guiding marketing decisions
- How the product gets from the producer to the customer
- Influence based on family, social class, and culture
- The business mindset that focused on pushing products to customers (______ approach)
45 Clues: Putting the plan into action • Selling the same product worldwide • The systems used to deliver a service • Changing strategy based on evaluation • Offering refunds, replacements or repairs • Influence from media, celebrities or peers • Staff involved in the delivery of a service • Making a product stand out from competitors • False or misleading representation of goods • ...
Media Messages 2024-09-05
Across
- a symbol used by a business to help people know who they are
- a name brand or high-end product or service
- when a group of people are using a product or service
- someone in a business that give you advice on products or services
- people around you who might influence what you purchase
- a person who buys products or services
- beliefs, interests, likes, and dislikes about a product or service
Down
- a message designed by a get a customer to buy a product or service
- when a business shows people having fun using their product
- when a celebrity or model is used to help sell a product or service
- a saying that a business uses to help people know who they are
- we purchase a product or service because our family does
- how much a product or service is
- when a business has a character to help sell their product or service
- doing a job for someone
- an item that a person might buy
16 Clues: doing a job for someone • an item that a person might buy • how much a product or service is • a person who buys products or services • a name brand or high-end product or service • when a group of people are using a product or service • people around you who might influence what you purchase • we purchase a product or service because our family does • ...
Handling Difficult Customer Situations 2016-09-02
Across
- If customer states he will go to the ________, transfer to an OFS.
- If customer requests that the call not be recorded; what personal service skill should be used to respond to the customer?
- If customer insists on receiving a transcript of his call ____________ to an OFS
- Remain calm and reassure caller, apologize when appropriate, provide benefit of the doubt, focus on the solution, offer 'special' attention, allow caller to be angry are all tips on handling a(n) ___________ caller.
- Be professional, be aware of own tone, remain calm and confident – avoid over reacting, focus on solution, keep client perspective, apply sincere empathy, verbally take ownership are some de-escalation tips for handing a(n) __________ caller.
- Immediately following a _____________ call; you should speak with OFS or CSManager.
- In the event of a system outage, never write down the customer's ____________ to enter later.
Down
- If customer requests that the call not be recorded, the first step is to ask the caller to explain about recording call.
- Phone transcripts are _______ available to customers.
- Be patient, stay polite but gain control by asking questions and summarize key points are all tips on handling a(n) caller. (Hint: The customer is not confused)
- ________ drop off the call after the customer is connected to the OFS.
- When transferring to an OFS, always provide OFS short __________ of reason for caller's escalation prior to releasing customer in to call.
- If customer threatens to contact an attorney or agency, transfer to an OFS.
- If customer asks to speak to a supervisor, due not push back or ___________, transfer to an OFS.
- If a customer asks to speak to Aon's __________, transfer to an OFS.
- If customer is uncomfortable providing the last 4 of their SSN when required, what alternative can be provided?
16 Clues: Phone transcripts are _______ available to customers. • If customer states he will go to the ________, transfer to an OFS. • If a customer asks to speak to Aon's __________, transfer to an OFS. • ________ drop off the call after the customer is connected to the OFS. • If customer threatens to contact an attorney or agency, transfer to an OFS. • ...
BUS390 - Chaps 1-3 2025-08-04
Across
- The core function of business that designs and improves systems to create goods and services.
- The primary matrix used in Quality Function Deployment.
- A design philosophy that focuses on making products easy to produce.
- The final goods or services that result from the transformation process.
- The "P" in the triple bottom line, referring to a firm's financial performance.
- The "P" in the triple bottom line, referring to social responsibility.
- The process of improving a product's function while reducing its cost.
- The conversion of inputs into outputs.
- The final stage of the product life cycle.
- The stock of goods held by a firm, typically not a characteristic of a service.
- The characteristic of a service that means it cannot be stored for later use.
- Minimizing waste and maximizing resource utilization.
- The stages a product goes through from introduction to decline.
- The worldwide trend of firms competing in an interconnected global market.
Down
- A flowchart that visually charts a service process and identifies points of customer contact.
- A strategic dimension on which a firm chooses to compete.
- The type of team that brings together different departments for product design.
- A minimum standard a firm must meet to even be considered a competitor.
- A measure of how well a firm's inputs are converted into outputs.
- A design philosophy using standardized components to create variety.
- Doing the right things to create the most value for the customer.
- The historical development of focusing on eliminating all forms of waste.
- The three dimensions of sustainability: economic, environmental, and social.
- A firm's ability to produce a wide variety of products to meet individual customer needs.
- The practice of meeting current needs without compromising the ability of future generations to meet theirs.
- The "M" in DFM stands for this.
- The product life cycle stage with peak sales and intense competition.
- The perceived benefits of a product or service relative to its cost.
- A competitive dimension that customers use to make a final purchase decision.
- The ability of a product to be easily repaired.
- The structured approach used to translate customer requirements into design characteristics.
- A product's ability to perform its intended function without failure.
32 Clues: The "M" in DFM stands for this. • The conversion of inputs into outputs. • The final stage of the product life cycle. • The ability of a product to be easily repaired. • Minimizing waste and maximizing resource utilization. • The primary matrix used in Quality Function Deployment. • A strategic dimension on which a firm chooses to compete. • ...
Continuous Improvement Concepts 2023-01-02
Across
- A problem-solving methodology used in Six Sigma to improve processes. It stands for Define, Measure, Analyze, Improve, and Control (acronym)
- The difference between expected and actual results in a process
- A method used to reduce the time it takes to change over from one product to another on a production line (SMED)
- Acronym used for the term "Critical to Quality Characteristics"
- The ability of a process to produce output within specified limits (2 words)
- A scheduling system used to manage the flow of work and materials
- The rate at which products or services must be produced in order to meet customer demand (2 words)
- A methodology for improving process quality by identifying and eliminating defects
- A methodology for reducing waste and increasing efficiency in a process
Down
- A method used to identify the underlying cause of a problem in order to fix it and prevent it from occurring again (3 words)
- A mistake-proofing technique used to prevent errors or defects in a process (ignore hyphen)
- The needs and expectations of the customer, as expressed through feedback or market research (VOC)
- Any activity or effort that does not add value for the customer
- A visual tool used to analyze and design the flow of materials and information required to deliver a product or service to the customer (3 words)
- A standardized set of work procedures that clearly defines the most efficient way to perform a task (2 words)
- A Lean tool used to organize and standardize the work environment
- A continuous improvement philosophy that encourages all employees to identify and eliminate waste in their work areas
- Any activity or effort that is perceived by the customer as adding value to the product or service.
18 Clues: Any activity or effort that does not add value for the customer • The difference between expected and actual results in a process • Acronym used for the term "Critical to Quality Characteristics" • A Lean tool used to organize and standardize the work environment • A scheduling system used to manage the flow of work and materials • ...
Customer Service Crossword Puzzle 2024-04-05
Across
- Irritability with anything that impedes or delays, a clue to identify difficult customers
- A Customer service channel
- Describes the coaching that employees receive to improve support and satisfaction among customers
- The ability to imagine what someone else might be thinking or feeling
- Objection type about the quality, features, or functionality of the goods
Down
- Preconceived notions or false beliefs about the product or service
- The pre, during, and post-purchase support customers receive
- Price sensitive cost saving shoppers
- Name of the Customer Service Supervisor
- Performance indicator to track how satisfied customers
10 Clues: A Customer service channel • Price sensitive cost saving shoppers • Name of the Customer Service Supervisor • Performance indicator to track how satisfied customers • The pre, during, and post-purchase support customers receive • Preconceived notions or false beliefs about the product or service • The ability to imagine what someone else might be thinking or feeling • ...
potential market 2025-02-12
Across
- Rivalry between sellers to achieve goals by varying marketing elements.
- A new company entering a market, potentially disrupting it.
- Providers of resources enabling production.
- The end-users of a product or service.
Down
- Goods or services offered to satisfy customer needs.
- is an organization that sells goods or services to make a profit.
- Desire for a good or service backed by the ability to pay.
- Creating, communicating, and delivering value to customers.
- Patterns indicating the general direction of change over time
- Persuading a customer to purchase a good or service.
10 Clues: The end-users of a product or service. • Providers of resources enabling production. • Goods or services offered to satisfy customer needs. • Persuading a customer to purchase a good or service. • Desire for a good or service backed by the ability to pay. • Creating, communicating, and delivering value to customers. • ...
Chapter 2 Vocab 2021-01-20
Across
- buying based on loyalty to brand or product
- group of consumers within larger market who share one or more characteristics
- Value people believe they receive from a product or service
- buying based on needs, wants, priorities, budget, research, alternatives,thought, and reasoning
- specific group of consumers business wants to reach
- attempt to appeal to large,general group of consumers
- capability to produce products or services more efficiently and economically than competition
Down
- all consumers who will purchase a product or service
- percentage of total sales of product or service that company expects to capture in relation to its competitors
- difference between customer and service that is actually received
- Keep focus on satisfying customer needs during all activities
- an organizations' values are what support its' vision, shape its' culture, and reflect what is important to the organization.
- value of next best alternative that you pass up when making a choice
- buying with little thought during emotional highs or lows
- rate at which companies produce goods or services in relation to amount of materials and number of employees utilized
- Minimum sales required to cover all of expenses of organizing, promoting, and running the event
16 Clues: buying based on loyalty to brand or product • specific group of consumers business wants to reach • all consumers who will purchase a product or service • attempt to appeal to large,general group of consumers • buying with little thought during emotional highs or lows • Value people believe they receive from a product or service • ...
Chapter 2 Vocab 2021-01-20
Across
- buying based on loyalty to brand or product
- group of consumers within larger market who share one or more characteristics
- Value people believe they receive from a product or service
- buying based on needs, wants, priorities, budget, research, alternatives,thought, and reasoning
- specific group of consumers business wants to reach
- attempt to appeal to large,general group of consumers
- capability to produce products or services more efficiently and economically than competition
Down
- all consumers who will purchase a product or service
- percentage of total sales of product or service that company expects to capture in relation to its competitors
- difference between customer and service that is actually received
- Keep focus on satisfying customer needs during all activities
- an organizations' values are what support its' vision, shape its' culture, and reflect what is important to the organization.
- value of next best alternative that you pass up when making a choice
- buying with little thought during emotional highs or lows
- rate at which companies produce goods or services in relation to amount of materials and number of employees utilized
- Minimum sales required to cover all of expenses of organizing, promoting, and running the event
16 Clues: buying based on loyalty to brand or product • specific group of consumers business wants to reach • all consumers who will purchase a product or service • attempt to appeal to large,general group of consumers • buying with little thought during emotional highs or lows • Value people believe they receive from a product or service • ...
Adobe Express Module 2 2025-11-03
Across
- Announcements to the target audience of a product that communicate details on the 4 P's of Marketing. Both informative and persuasive, communicates brand identity and product value.
- Any metric used to evaluate the success of a business system. Usually a numerical statistic that can be measured and tracked over time.
- A communications plan for sharing positive brand news with the media and general public. The goal here is to make a brand look good in the news.
- Communication targeted specifically to customers who have previously interacted with a brand in some way, either by making a purchase or signing up for a newsletter. This community's information is designed to encourage repeat customers to make another purchase in the future, or maintain brand recognition and loyalty.
- A statement that communicates to a customer how a product or service will meet their needs,solve their problems, or save them time/money.
- A business sells a product/service directly to a consumer. This is often single transactions or contracts provided for a service to individual people.
- A consumer sells products/services directly to other consumers. These single transactions between individual people are a smaller scale and more direct than relationships with business clients.
- Ideas that are the property of the person who created them. Anything can be an idea - a story, a character, song lyrics, a work of art.
- Marketing that a business pays to have placed or promoted. Paid marketing often generates faster results and more data that can be used to track performance.
- A strategy employed on people who have previously purchased or interacted with a product once before.
Down
- A strategy used by marketers to push extra content to repeat customers who have previously visited their website or searched for their product
- The characteristics shared by members of a target audience, such as age, gender, education level, hobbies and interests, etc.
- The group of people that a business identifies as the most likely customer to purchase a product or service.
- The location - physical or digital - that a customer can go to interact with or purchase the product. Also the location where marketing materials are positioned to best communicate with the customer.
- A business sells products/services directly to other businesses. This process usually involves contracts for materials or services needed by the business in order to operate.
- The communication strategy that informs customers about the product and how it will meet their needs or solve their problems.
- Marketing that a business distributes over channels that it directly controls, which usually costs the business nothing to use.
- The product or service being offered to the customer.
- Short-term strategy to increase demand for a product, such as a coupon, discount, free sample, or trial period. Entice customers to make a purchase.
- A consumer sells products/services back to a business. This is usually a freelancer providing special skills to a business needed to operate.
- The 4 main activities used to communicate the product's value to the customer. Advertising, Sales, Direct Marketing, and Public Relations.
- The legal rules about who can use intellectual property. In general, only the intellectual property owner has the right to decide who can use their work.
- The cost for the consumer to purchase or use the product.
- An imaginary character developed by a marketing team to help them visualize their target audience with a more authentic, emotional connection.
24 Clues: The product or service being offered to the customer. • The cost for the consumer to purchase or use the product. • A strategy employed on people who have previously purchased or interacted with a product once before. • The group of people that a business identifies as the most likely customer to purchase a product or service. • ...
Mission Possible 2025-09-06
Across
- A covert operation assigned to an agent, often involving danger, deception, and high stakes.
- Information gathered secretly to support strategic decisions or uncover enemy plans.
- Tone and style of communication.
- Feeling of contentment with service.
- Exceeding expectations. Customer ______
- Being visible and active.
- The act of spying.
- Alternative name to keep your identity a secret
- To investigate and fix problems, often under pressure and with limited information.
Down
- Complete customer interaction.
- How we make our customers feel.
- A valuable resource or person in espionage or a Kohler product.
- Being believable and trustworthy.
- Acronym for what we aim for with every customer contact
- Quick reaction to requests.
- Public perception of a brand.
- Response or opinion given.
- The ability to understand and share someone else’s feelings.
- How we take feedback from customers.
- Group with shared interests.
20 Clues: The act of spying. • Being visible and active. • Response or opinion given. • Quick reaction to requests. • Group with shared interests. • Public perception of a brand. • Complete customer interaction. • How we make our customers feel. • Tone and style of communication. • Being believable and trustworthy. • Feeling of contentment with service. • ...
Chapter 6 Distribution, Promotion, and Selling 2023-05-25
Across
- based on the logical reasoning of customers
- a written statement meant to inform the media
- involves the use of visual media to promote, sell, and distribute a product or service to a targeted audience
- direct communication between a prospective buyer and a sales representative in which the sales representative
- moves the product directly from the manufacturer to the customer
- an important component of supply chain management that involves the locations and methods used to make products and services available to customers
- a nonpaid form of communication that calls attention to your business through media coverage
- the act of offering an incentive to customers in order to increase sales
- the act of establishing a favorable relationship with customers and the general public
- using the phone to market your product or service
- based on the desire to have a specific product or service
Down
- includes not only transportation but also storage and handling of products and packaging within a channel of distribution
- the coordination of manufacturers, suppliers, and retailers working together to meet a customer need for a product or service
- uses intermediaries
- of distribution the routes that products and services take from the time they are produced to the time they are consumed
- to influence the prospective buyer in a purchase situation
- a paid form of communication sent out by a business about a product or service
- a refund offered to people who purchase a product
18 Clues: uses intermediaries • based on the logical reasoning of customers • a written statement meant to inform the media • using the phone to market your product or service • a refund offered to people who purchase a product • based on the desire to have a specific product or service • to influence the prospective buyer in a purchase situation • ...
Database 2017-04-26
17 Clues: Jam ____ • Occupation • Reputation • Dodge Truck • Always Right • With a Smile • Unpopped ____ • Not the Guest • Speeding ____ • Internet Person • Eight ball game • Special Delivery • A person with a job. • A purchase requirement • Just there for moral _____ • ___, kingdom, phylum, class • Trees, Water, Air, Coal, Diamond
Sales 2012-11-15
Across
- dollar or unit sales goals set for the sales staff to achieve in a specified period of time
- expressing yourself without the use or words
- process of selling over the phone
- sales person simply welcomes the customer to the store
- the names of others people who might buy the product
- potential customer
- when salespeople ask previous customers for names of potential customers
- potential customers are selected at random
- takes place in a maufacturer's or wholesalers showroom or a customers place of buisness
- Advantages or personal satisfaction a customer will get from a good or service
- direct contact between a sales person and customer
- feeling experienced by a customer through association with a product
- logical reason for purchase
- preparation for the face-to-face encounter with potential customers
Down
- used when there has been little or no previous experience with an item
- providing solutions to customers problem by finding a product that meets their need
- Mayb be basic physical or extended attributes of the product or purchase
- Matching the characteristics of a product to a customers needs and wants
- Used when a person buys goods and services that he or she has purchased before but not regularly
- are thoes that require more than a yes or no answer
- used when a person needs little information about a product
- the salesperson makes a comment or asks a question about a product in shich the customer shows interest
- the sales person asks the customer if he or she needs assistance
23 Clues: potential customer • logical reason for purchase • process of selling over the phone • potential customers are selected at random • expressing yourself without the use or words • direct contact between a sales person and customer • are thoes that require more than a yes or no answer • the names of others people who might buy the product • ...
PS Legends Crossword 2020-03-24
Across
- DC provider
- Gillette sport
- Customisation challenge
- PS capability
- Biggest customer
- Newest team member
- Quiz master
- Best PS meeting
- Coles CTLL
- Jewish holiday
Down
- Most prized grocery item
- Synchronisation Project
- PS top priority
- NZ distributor
- SAMBC customers
- Digital framework
- Transport Provider
- SMO savings project
18 Clues: Coles CTLL • DC provider • Quiz master • PS capability • Gillette sport • NZ distributor • Jewish holiday • PS top priority • SAMBC customers • Best PS meeting • Biggest customer • Digital framework • Transport Provider • Newest team member • SMO savings project • Synchronisation Project • Customisation challenge • Most prized grocery item
MARKETING 2016-08-30
Across
- the attributes of goods or services that make them capable of satisfying customers’ want and needs.
- All people who share similar needs and wants and who have the ability to purchase a given product.
- statistical data relating to the population and particular groups within it.
- to Business Market) All businesses that buy product for use in their operations.
- the process of deciding how to get goods into custermer hands.
- Understanding concepts and strategies used to develop and target specific marketing stategies to a select audience.
- Changing raw materials into usable goods or putting parts together to make them more useful.
- a study undertaken by an organization to identify its internal strengths and weaknesses, as well as its external opportunities and threats.
- Information about the target market such as age, gender, income level, marital status, ethnic background, geographic residence, attitudes, lifestyle, and behavior.
- Dictate how much to charge for goods or services to make a profit
- Exchange of a product for money.
- the action or business of promoting and selling products or services, including market research and advertising.
- an article or substance that is manufactured or refined for sale.
- the process of dividing an entire market up into different customer segments.
- Having products or service available at a certain time of year or a convenient time of day.
- Having products where customers can buy it.
Down
- The group idenified for a specific maketing program.
- the effort to inform,persuade, or remind current and potential customers about a business’s products or service.
- intangible items that have monetary value and satisfy your needs and wants.Marketing concept - idea that business should strive to satisfy the customers needs and wants while generating a profit for the business.
- Obtaining ,developing,maintaining, and improving a product mix in response to market opportunities.
- Percentage of total sales volume generated by all companies that compete in a given maket.
- Gathering information such as customer,trend, and competing products.
- Relation Management an aspect of marketing that combines customer information with customer service and marketing communications.
- provide customers with goods and services they want.
- Consumers who purchase goods and services for personal use.
- Salespeople provide information to customers by explaining features and benefits of products.
- tangible items that have monetary value and satisfy your needs and wants.
27 Clues: Exchange of a product for money. • Having products where customers can buy it. • The group idenified for a specific maketing program. • provide customers with goods and services they want. • Consumers who purchase goods and services for personal use. • the process of deciding how to get goods into custermer hands. • ...
MARKETING 2016-08-30
Across
- the attributes of goods or services that make them capable of satisfying customers’ want and needs.
- an article or substance that is manufactured or refined for sale.
- a study undertaken by an organization to identify its internal strengths and weaknesses, as well as its external opportunities and threats.
- the action or business of promoting and selling products or services, including market research and advertising.
- the process of deciding how to get goods into custermer hands.
- Obtaining ,developing,maintaining, and improving a product mix in response to market opportunities.
- the process of dividing an entire market up into different customer segments.
- Information about the target market such as age, gender, income level, marital status, ethnic background, geographic residence, attitudes, lifestyle, and behavior.
- Having products where customers can buy it.
- to Business Market) All businesses that buy product for use in their operations.
- All people who share similar needs and wants and who have the ability to purchase a given product.
- Exchange of a product for money.
Down
- Having products or service available at a certain time of year or a convenient time of day.
- Percentage of total sales volume generated by all companies that compete in a given maket.
- The group idenified for a specific maketing program.
- Consumers who purchase goods and services for personal use.
- Gathering information such as customer,trend, and competing products.
- Relation Management an aspect of marketing that combines customer information with customer service and marketing communications.
- Dictate how much to charge for goods or services to make a profit
- the effort to inform,persuade, or remind current and potential customers about a business’s products or service.
- Salespeople provide information to customers by explaining features and benefits of products.
- intangible items that have monetary value and satisfy your needs and wants.Marketing concept - idea that business should strive to satisfy the customers needs and wants while generating a profit for the business.
- Changing raw materials into usable goods or putting parts together to make them more useful.
- Understanding concepts and strategies used to develop and target specific marketing stategies to a select audience.
- statistical data relating to the population and particular groups within it.
- tangible items that have monetary value and satisfy your needs and wants.
- provide customers with goods and services they want.
27 Clues: Exchange of a product for money. • Having products where customers can buy it. • The group idenified for a specific maketing program. • provide customers with goods and services they want. • Consumers who purchase goods and services for personal use. • the process of deciding how to get goods into custermer hands. • ...
Test 2024-08-26
Across
- Intangible customer benefits that are produced by people or machines and cannot be separated from the producer.
- When marketers see themselves as selling a product rather than providing a solution to a need we call this marketing ______.
- 4P's are the elements of the marketing ________
- The trade of things of value between buyer and seller so that each is better off after the trade.
- _________ responsible firms recognize that including a strong social orientation in business is a sound strategy that is in both its own and its customers’ best interest.
- Managers with ________ philosophy concentrate on achieving high production efficiency, low costs and mass distribution.
- People who use the goods and services purchased for a household
- The first objective in marketing is ___________the needs of prospective customers
- The hallmark of developing and maintaining effective customer relationships is today called relationship marketing, linking the organization to its individual customers, employees, suppliers, and other partners for their long term benefit called ___________marketing
Down
- Marketers constantly measure the benefits that customers perceive against the cost of their offerings. They use available customer data to find opportunities to satisfy their customers’ needs better, keep down costs, and develop long-term loyalties.
- _________ marketing channels make it easy to deliver re-engagement incentives to consumers, and social media campaigns make brands highly accessible.
- Communication by a marketer that informs, persuades, and reminds potential buyers about a product or service to influence their opinions or elicit a responsehoughts, opinions, and philosophies; intellectual concepts such as these also can be marketed.
- Is everything a buyer gives up (money, time, energy) in exchange for the product.
- The activity for creating and delivering offerings that benefit the organization, its stake holders, and society
- Human wants backed by buying power
- Form that a human need takes as shaped by culture and individual personality.
- Represents all the marketing processes necessary to get the product to the right customer when that customer wants it.
- A good service or idea to satisfy the consumer's needs
- Items that you can physically touch such as bag of Godiva chocolate, Nike shoes, Pepsi-Cola, a Frappuccino, Kraft cheese, Tide, an iPad
- States of felt deprivation including physical needs for food, social needs for belonging and individual needs for self-expression. i.e. I am thirsty.
20 Clues: Human wants backed by buying power • 4P's are the elements of the marketing ________ • A good service or idea to satisfy the consumer's needs • People who use the goods and services purchased for a household • Form that a human need takes as shaped by culture and individual personality. • ...
L123 2020-03-05
L123 2020-03-05
Enterprise & Marketing 2023-10-16
Across
- This is communicating with the public to let them know about a product and to get them to buy it
- This is the process of identifying and satisfying customer needs and wants while making a profit
- This is where the customer will buy the product and how the business will get it to that location
- This is how a business informs customer about their product. This will help to increase sales and brand recognition.
- This is also known as the 4ps of marketing
- They are able to make decision quickly and are not afraid to make a wrong decision
- This means that entrepreneurs learn from their mistakes and can adapt if things are not going to plan
- This research is also known as primary research. This is because you get the information yourself. It involves the busines
- This is where businesses advertise online in a quick, cheapo and easy way to promote their product. They can get in touch w
- A person who spots a gap in the market
- These are the customers in a market that the business is hoping will buy their product or services
- Employees working within an organization who use their own initiative to act like entrepreneurs
- Any attempt to start or do something new
- This is a personality trait that a person is born with.
Down
- This is what makes you product/service different from the competition. It is what makes your product/service stand out fr
- This is when a business divides it market into different parts (segments).
- This is an ability that people acquire over time. They get experience through practice, learning or training
- This is the amount the supplier will charge for the product/service. IT is the amount of money the customer will pay
- This research is also known as secondary research. This is because the information is already gathered by someone else or
- This is the item that the business is selling to meet the needs of the consumer. It incudes the following features – Desig
- This is the gathering, recording and analysis of information about a consumers opinion of a product or service. This will
- This means doing something before some else does
22 Clues: A person who spots a gap in the market • Any attempt to start or do something new • This is also known as the 4ps of marketing • This means doing something before some else does • This is a personality trait that a person is born with. • This is when a business divides it market into different parts (segments). • ...
Chapter 1 Welcome to Retail 2022-01-14
Across
- This store buys merchandise from manufacturers and retailers at roughly one-fourth the original price.
- This shopper does his/her research before making a purchase
- This store offers brand name merchandise that consists of excess inventory, closeouts, and irregulars.
- A company who has a small number of investors and is not traded on the Stock Exchange.
- It's the personality of the business.
- The type of customer that all stores want to create by delivering great customer service.
- These stores only make sales via their online storefronts.
- This shopper has to be the first to purchase new items.
- Examples are Market Basket and Kroger.
- Buys large quantities of these products directly from the manufacturer and then sells smaller amounts to retailers.
- Produces finished products.
- This shopper makes quick purchase decisions.
- This retail ecosystem gives customers the opportunity to interact with all the available channels at once to create a seamless customer experience.
- Examples of this store are Walgreens and Home Furniture.
- This channel gets the products from the manufacturer to the customer.
- This store sells goods to raise funds for a charitable organization.
- Examples are Mary Kay, Avon, or Pampered Chef
Down
- This store offers goods and services and a broad variety of products of mid- to high quality.
- Describes how people feel about the company and how they do business
- Provides a benefit of doing business with a customer. For example, providing quality customer service.
- This shopper shops for fun.
- This retail ecosystem offers customer the opportunity to interact with multiple options. However, they operate separate from each other.
- The retailing industry is the largest employer of this demographic group, hiring over half of them.
- A company who has shareholders and is traded on the Stock Exchange.
- This store has a variety of products from apparel to groceries to automotive supplies, all under one roof.
- This store is small in size and has easy checkout but has limited selection and products are more expensive.
- Examples are Sam's and Costco.
- This shopper waits for others to try the product first.
- This store offers a broad variety of merchandise but has limited services and low prices.
- The process of selling products and/or services to customers to earn a profit.
30 Clues: This shopper shops for fun. • Produces finished products. • Examples are Sam's and Costco. • It's the personality of the business. • Examples are Market Basket and Kroger. • This shopper makes quick purchase decisions. • Examples are Mary Kay, Avon, or Pampered Chef • This shopper has to be the first to purchase new items. • ...
Vocab Exercise 1 2022-09-22
18 Clues: + • but • help • power • change • show up • request • thankful • right ok • of agree • somewhere • completely • least minimum • over everywhere • extra, additional • can do - capable of • The study or practice of travel through the air. • A banking service allowing a customer' to deposit or withdraw money
It's All About You! 2020-04-09
Across
- SAFRA Service Credo.
- Not my cup of tea.
- Of stocks and shares
- A precious stone.
- You have to earn it.
- Putting myself in their shoes.
- Watch that! It tells a lot about you.
- It's got to be real.
- 1.6 km more.
- Paying attention.
Down
- I watch your back and you watch mine
- Walk the Talk.
- A set of beliefs.
- Aim to be the Best!
- Otherwise known as kings.
- It’s never a dull moment.
- Retail chain known for its good customer service.
- Not present, not future.
- Never say No.
- Men in their 50s.
20 Clues: 1.6 km more. • Never say No. • Walk the Talk. • A set of beliefs. • A precious stone. • Men in their 50s. • Paying attention. • Not my cup of tea. • Aim to be the Best! • SAFRA Service Credo. • Of stocks and shares • You have to earn it. • It's got to be real. • Not present, not future. • Otherwise known as kings. • It’s never a dull moment. • Putting myself in their shoes. • ...
It's All About You! 2020-04-09
Across
- Watch that! It tells a lot about you.
- Putting myself in their shoes.
- You have to earn it.
- It’s never a dull moment.
- Men in their 50s.
- Otherwise known as kings.
- 1.6 km more.
- Never say No.
- A precious stone.
- Not my cup of tea.
Down
- I watch your back and you watch mine
- SAFRA Service Credo.
- Retail chain known for its good customer service.
- It's got to be real.
- Paying attention.
- Of stocks and shares
- Aim to be the Best!
- A set of beliefs.
- Walk the Talk.
- Not present, not future.
20 Clues: 1.6 km more. • Never say No. • Walk the Talk. • Paying attention. • Men in their 50s. • A set of beliefs. • A precious stone. • Not my cup of tea. • Aim to be the Best! • SAFRA Service Credo. • It's got to be real. • Of stocks and shares • You have to earn it. • Not present, not future. • It’s never a dull moment. • Otherwise known as kings. • Putting myself in their shoes. • ...
It's All About You! 2020-04-08
Across
- Watch that! It tells a lot about you.
- Putting myself in their shoes.
- You have to earn it.
- It’s never a dull moment.
- Men in their 50s.
- Otherwise known as kings.
- 1.6 km more.
- Never say No.
- A precious stone.
- Not my cup of tea.
Down
- I watch your back and you watch mine
- SAFRA Service Credo.
- Retail chain known for its good customer service.
- It's got to be real.
- Paying attention.
- Of stocks and shares
- Aim to be the Best!
- A set of beliefs.
- Walk the Talk.
- Not present, not future.
20 Clues: 1.6 km more. • Never say No. • Walk the Talk. • Paying attention. • Men in their 50s. • A set of beliefs. • A precious stone. • Not my cup of tea. • Aim to be the Best! • SAFRA Service Credo. • It's got to be real. • Of stocks and shares • You have to earn it. • Not present, not future. • It’s never a dull moment. • Otherwise known as kings. • Putting myself in their shoes. • ...
HRSS CROSSWORD 2012-12-05
19 Clues: - insert 4 • - insert 8 • - insert 9 • - insert 13 • - insert 16 • - insert 17 • - insert 20 • - insert 15 • - insert 19 • - insert 18 • - insert 11 • - insert def • - insert def 3 • list - insert 5 • sheets - insert 10 • service - insert 7 • management - insert 14 • scorecard - insert def 2 • success factors - insert 12
CLOUD COMPUTING 2024-01-03
Across
- Service for the mobile developers
- Global leader in cloud computing
- Google cloud is referred as
- Father of cloud computing
- Helps in the case of system failure, outage or natural disaster
- Software that serves as a bridge
- Government of India's cloud computing environment
- Competitor of AWS
Down
- Cloud computing service by Gmail
- Incorporating a service into the user's app
- Agreement between the provider and customer
- Infrastructure hold by the providers to serve
- Software that emulates a computer
- Most preferred language for cloud computing projects.
- Sheer volume of data for processing
15 Clues: Competitor of AWS • Father of cloud computing • Google cloud is referred as • Cloud computing service by Gmail • Global leader in cloud computing • Software that serves as a bridge • Service for the mobile developers • Software that emulates a computer • Sheer volume of data for processing • Incorporating a service into the user's app • ...
Crossword game 2023-11-25
It's All About You! 2020-04-09
Across
- SAFRA Service Credo.
- Not my cup of tea.
- Of stocks and shares
- A precious stone.
- You have to earn it.
- Putting myself in their shoes.
- Watch that! It tells a lot about you.
- It's got to be real.
- 1.6 km more.
- Paying attention.
Down
- I watch your back and you watch mine
- Walk the Talk.
- A set of beliefs.
- Aim to be the Best!
- Otherwise known as kings.
- It’s never a dull moment.
- Retail chain known for its good customer service.
- Not present, not future.
- Never say No.
- Men in their 50s.
20 Clues: 1.6 km more. • Never say No. • Walk the Talk. • A set of beliefs. • A precious stone. • Men in their 50s. • Paying attention. • Not my cup of tea. • Aim to be the Best! • SAFRA Service Credo. • Of stocks and shares • You have to earn it. • It's got to be real. • Not present, not future. • Otherwise known as kings. • It’s never a dull moment. • Putting myself in their shoes. • ...
It's All About You! 2020-04-09
Across
- SAFRA Service Credo.
- Not present, not future.
- Watch that! It tells a lot about you.
- Paying attention.
- Aim to be the Best!
- 1.6 km more.
- Of stocks and shares
- A set of beliefs.
- Not my cup of tea.
Down
- Never say No.
- It's got to be real.
- I watch your back and you watch mine
- Walk the Talk.
- Retail chain known for its good customer service.
- Men in their 50s.
- Putting myself in their shoes.
- A precious stone.
- It’s never a dull moment.
- You have to earn it.
- Otherwise known as kings.
20 Clues: 1.6 km more. • Never say No. • Walk the Talk. • Men in their 50s. • A precious stone. • Paying attention. • A set of beliefs. • Not my cup of tea. • Aim to be the Best! • It's got to be real. • SAFRA Service Credo. • You have to earn it. • Of stocks and shares • Not present, not future. • It’s never a dull moment. • Otherwise known as kings. • Putting myself in their shoes. • ...
