customer service Crossword Puzzles

Sports Marketing Crossword 2024-11-14

Sports Marketing Crossword crossword puzzle
Across
  1. The first stage in the product life cycle
  2. Something received that is not Tangible
  3. A name given by the maker to a product or range of products, especially a trademark
  4. A planned occasion
  5. People, characters, or animals that are used in advertising and are as such identified with the brand
  6. A short, memorable phrase or statement that is used to advertise or promote a product, service, or cause
  7. Someone who uses a product from a company
  8. when customers continue to purchase from the same brand over and over again
  9. A location where an event takes place
  10. Traffic leaving a venue
  11. Any item or service you sell to serve a customer's need or want
  12. Consumers have accepted the product in the market and customers are beginning to truly buy in
  13. When a mature product loses customer interest and its sales start drifting downward
Down
  1. Communication is used to inform target audiences of the relative intos of a product, service, brand or issue, persuasively
  2. The history of a brand that highlights its journey and values
  3. The stage of brand loyalty where the buyer will accept no alternative and will search extensively for the required brand
  4. When a customer identifies a preferred product and makes that brand a part of their regular purchasing routine
  5. Something Tangible
  6. A thought or suggestion as to a possible course of action
  7. Traffic going into a venue
  8. Someone who buys a product from a company
  9. An intense enthusiasm for a product that is short-lived
  10. An important product for its entire life, a long-lived fad
  11. A symbol or other design adopted by an organization to identify its products, uniforms, vehicles, etc
  12. The degree to which an organization is achieving its goals via the entire suite of marketing channels, strategies, and technologies at its disposal

25 Clues: Something Tangible • A planned occasion • Traffic leaving a venue • Traffic going into a venue • A location where an event takes place • Something received that is not Tangible • The first stage in the product life cycle • Someone who buys a product from a company • Someone who uses a product from a company • An intense enthusiasm for a product that is short-lived • ...

Tourism Revision 2022-07-21

Tourism Revision crossword puzzle
Across
  1. _________ involves interpreting verbal and written information on customer requirements and tourism products and services.
  2. Problem ________ is when you anticipate issues that may arise within the tourism industry.
  3. An Event _______ is required to create plans, assess and manage risks, create and manage sponsorships and mapping out human resource requirements.
  4. A ____ Guide is required to be friendly and outgoing, able to work independently and reliably, willing to research, learn and remember fun and interesting facts and travel with irregular work schedules over a 7 day week.
  5. ___________ and enterprise is identifying and suggesting ways to improve products.
  6. Duty of care means there is a legal and moral _______ imposed on tour guides to ensure the safety and well-being of others.
  7. Self __________ involves organising your own work priorities to sell, plan and deliver tourism products and services.
  8. Office Personnel duties require you to have the skills to effectively communicate, process guest reservations, handle guest reception and check in and out the guest?
  9. ________ is knowing product knowledge and service skill strengths and weaknesses, being aware of opportunities to learn and participating in tourism industry professional development activities.
Down
  1. Group ________ Tours are for tourists who travel together on package tours with accommodation and meals organised for them.
  2. Planning and ___________ is when you collet and analyse customer product information to deliver a positive service outcome for tourism customers
  3. Very ______ Persons include celebrities, frequent-stay guests, guests in expensive rooms, guests with security risks and top executives.
  4. Good _______ Service is when patrons are treated well and supported in a way that makes them happy and therefore increases customer loyalty and repeat business.
  5. These guests stay in hotels with concealing identities
  6. __________ is when you work in a team to deliver quality service goals of the tourism business.
  7. Free __________ travellers purchase their own accommodation and make their own travel arrangements

16 Clues: These guests stay in hotels with concealing identities • ___________ and enterprise is identifying and suggesting ways to improve products. • Problem ________ is when you anticipate issues that may arise within the tourism industry. • __________ is when you work in a team to deliver quality service goals of the tourism business. • ...

marketing polly 2025-09-08

marketing polly crossword puzzle
Across
  1. Concept: Success depends on a good sales team with the right tools and incentives.
  2. Understanding customer wants and needs and determining whom to target.
  3. How customers view a product or brand
  4. The goods, services, or ideas offered.
  5. Using various media forms to draw public attention to a company's products
  6. Process: The act of obtaining a desired object by offering something of value in return
Down
  1. Making the right product available to the right people at the right time.
  2. The process of actually selling products or services.
  3. completed exchange agreement.
  4. Giving customers a reason to keep coming back and finding new opportunities to win their business.
  5. Making the product available to the customer.
  6. the process of of planning and executing the conception,
  7. The value or benefit a customer gets from a product.
  8. The amount charged for the product.
  9. The benefit a customer receives from a product or service relative to its cost.
  10. The individual or organization that buys goods or services.

16 Clues: completed exchange agreement. • The amount charged for the product. • How customers view a product or brand • The goods, services, or ideas offered. • Making the product available to the customer. • The value or benefit a customer gets from a product. • The process of actually selling products or services. • the process of of planning and executing the conception, • ...

SCM Crossword Puzzle 2014-03-31

SCM Crossword Puzzle crossword puzzle
Across
  1. The percent of customer orders filled completely.
  2. service Integrated rail and motor service.
  3. Typically used to support customer requirements by positioning select inventory in a local market warehouse in anticipation of responding to customer need.
  4. The oldest mode of transport.
  5. Inventory that will be donated, destroyed, or sold at a loss.
  6. Specific locations that are assigned to products in a warehouse layout on the basis of individual characteristics.
  7. The variation in sales during inventory replenishment.
  8. The placement of specific products in selected pallet locations.
  9. Combining inventory from multiple origins into a customized assortment to meet the needs of a specific customer.
Down
  1. A carriers method of charging for transportation services performed.
  2. The amount typically in transit between facilities or on order but not received.
  3. selection A specific customer’s order is selected and prepared for shipment as the work assignment by a warehouse management system.
  4. The remainder of inventory in the typical logistics system.
  5. EOQ
  6. When inventory is held for a longer time than normally required for replenishment.
  7. The ability of a mode to handle any transport requirements.
  8. When portions of a shipment need to be delivered to different destinations.
  9. A basic transportation method or form.
  10. Occurs when the original shipment destination is changed after a product has been shipped.
  11. The audit of selected inventory on a cyclic schedule.
  12. DRP schedules are developed using weekly time increments called_______?
  13. Services that refer to the coordination of warehouse activities to customize product.
  14. Determine proper charges after payment of a freight bill has been made.
  15. The destination party

24 Clues: EOQ • The destination party • The oldest mode of transport. • A basic transportation method or form. • service Integrated rail and motor service. • The percent of customer orders filled completely. • The audit of selected inventory on a cyclic schedule. • The variation in sales during inventory replenishment. • The remainder of inventory in the typical logistics system. • ...

Customer Service Ch 8 2020-02-19

Customer Service Ch 8 crossword puzzle
Across
  1. what is the #1 complaint by foodservice guests?
  2. This marketing tool helps manage a communitiy's perception of a business
  3. How a business tells potential customers how their needs will be met by the customer
  4. Giving employees a set of tasks is known as ______design.
  5. "_________ management approach" is when mangaers review all the different processes of a restaurant
  6. Satisfied employees provide _______-level service to customers
Down
  1. The "service-profit chain"focuses on what kind of growth?
  2. the service-________ chain satisfies employees, who then satisfy the guests
  3. This is how managers train an employee to be able to work someone else's position
  4. "Job design" and "workplace design" are examples of _________ processes
  5. _______ design handles things like traffic flow and environmental conditions.nagers meet to review problems of customer service?

11 Clues: what is the #1 complaint by foodservice guests? • The "service-profit chain"focuses on what kind of growth? • Giving employees a set of tasks is known as ______design. • Satisfied employees provide _______-level service to customers • "Job design" and "workplace design" are examples of _________ processes • ...

SCM Crossword Puzzle 2014-03-31

SCM Crossword Puzzle crossword puzzle
Across
  1. Determine proper charges after payment of a freight bill has been made.
  2. DRP schedules are developed using weekly time increments called_______?
  3. When inventory is held for a longer time than normally required for replenishment.
  4. The variation in sales during inventory replenishment.
  5. selection A specific customer’s order is selected and prepared for shipment as the work assignment by a warehouse management system.
  6. service Integrated rail and motor service.
  7. Occurs when the original shipment destination is changed after a product has been shipped.
  8. Typically used to support customer requirements by positioning select inventory in a local market warehouse in anticipation of responding to customer need.
  9. Inventory that will be donated, destroyed, or sold at a loss.
  10. The audit of selected inventory on a cyclic schedule.
  11. The percent of customer orders filled completely.
Down
  1. The placement of specific products in selected pallet locations.
  2. Specific locations that are assigned to products in a warehouse layout on the basis of individual characteristics.
  3. The ability of a mode to handle any transport requirements.
  4. EOQ
  5. When portions of a shipment need to be delivered to different destinations.
  6. The oldest mode of transport.
  7. Services that refer to the coordination of warehouse activities to customize product.
  8. Combining inventory from multiple origins into a customized assortment to meet the needs of a specific customer.
  9. The remainder of inventory in the typical logistics system.
  10. A carriers method of charging for transportation services performed.
  11. The amount typically in transit between facilities or on order but not received.
  12. A basic transportation method or form.
  13. The destination party

24 Clues: EOQ • The destination party • The oldest mode of transport. • A basic transportation method or form. • service Integrated rail and motor service. • The percent of customer orders filled completely. • The audit of selected inventory on a cyclic schedule. • The variation in sales during inventory replenishment. • The ability of a mode to handle any transport requirements. • ...

#camplife crossword 2018-01-07

#camplife crossword crossword puzzle
Across
  1. Answer, result
  2. Movie: '... Gilmore'
  3. Opposite of negative
  4. Alan's department: 'Back ...'
  5. Previously shown episode
  6. Something unexpected
  7. Began European settlement in Australia 'The First ...'
  8. Dedicated
  9. Assist, provide aid
  10. Bravery, valour
  11. Comprehend, take in
  12. 'Delivering excellent customer ...'
  13. 'The ... is always right'
  14. Phone, Email, and Speaking are all forms of ...
  15. Listen, Own, Value
  16. Optus' Google
  17. Questions a customer answers about an agent
  18. Remarkable, outstanding
  19. Song: 'We are the ...'
  20. Over 200 billion are sent and received every day
  21. Deoxyribonucleic acid
Down
  1. Mine!
  2. Movie: 'Risky ...'
  3. 'Monty Python's The Meaning of ...'
  4. Encourage, reassure
  5. Text me!
  6. The importance, worth, or usefulness of something
  7. ... and answers
  8. Novel: 'The ... Gatsby'
  9. Musical sitcom: 'The Partridge ...'
  10. 80's disco group, 'The Village ...'
  11. Influential, stimulating
  12. Settle a dispute
  13. Mindset, demeanour
  14. Alan, Garrett or Stella
  15. Self-confidence, mood
  16. Think outdoors, tents, BBQs

37 Clues: Mine! • Text me! • Dedicated • Optus' Google • Answer, result • ... and answers • Bravery, valour • Settle a dispute • Movie: 'Risky ...' • Mindset, demeanour • Listen, Own, Value • Encourage, reassure • Assist, provide aid • Comprehend, take in • Movie: '... Gilmore' • Opposite of negative • Something unexpected • Self-confidence, mood • Deoxyribonucleic acid • Song: 'We are the ...' • ...

Self Storage 2023-04-03

Self Storage crossword puzzle
Across
  1. Google Business Profiles
  2. noted in timekeeping software at $0.56 per mile
  3. spreadsheet that estimates cost of storage unit
  4. a lock that resembles a hockey puck
  5. required in our lease agreement
  6. an expression of opposition, a reason for disagreeing
  7. the regard that something is held to deserve, the worth or usefulness of something
  8. importance requiring swift action
  9. Automated Teller Machine
  10. Portable On Demand Storage
Down
  1. an advantage a feature affords a customer
  2. most popular unit
  3. end of day place all electronic devices into their..
  4. most convenient unit type
  5. a lock that slides into a hole in the storage door
  6. a distinctive element of the storage site
  7. contact who has the potential to become a future customer
  8. best value or lowest cost
  9. payment & customer service machine,incorporating an interactive display screen or screens
  10. item of clothing not to be worn in the office

20 Clues: most popular unit • Google Business Profiles • Automated Teller Machine • most convenient unit type • best value or lowest cost • Portable On Demand Storage • required in our lease agreement • importance requiring swift action • a lock that resembles a hockey puck • an advantage a feature affords a customer • a distinctive element of the storage site • ...

Fun at Quarles 2020-03-17

Fun at Quarles crossword puzzle
Across
  1. -client retention manager
  2. - type of delivery where we fill tank a specified number of times per year
  3. - CSR's do when talking to customers
  4. - credit given a customer when runs out of fuel
  5. - outside person telling prospective customer about Quarles
  6. - Auto payment from checking/savings
  7. - specific test for underground tanks
  8. - payment plan for Quarles
  9. - driver pulls into your driveway for this
Down
  1. - device that reads tank levels
  2. - what customers need to hear in your voice
  3. - used when talking with a disgruntled customer
  4. - newly setup account
  5. - amount added for different levels of commercial pricing
  6. - new service center acquired from Revere

15 Clues: - newly setup account • -client retention manager • - payment plan for Quarles • - device that reads tank levels • - CSR's do when talking to customers • - Auto payment from checking/savings • - specific test for underground tanks • - new service center acquired from Revere • - driver pulls into your driveway for this • - what customers need to hear in your voice • ...

Chapter 14 2023-11-14

Chapter 14 crossword puzzle
Across
  1. An analysis that reveals customers most likely to buy from a firm in the future because they have made purchases recently, frequently, and in amounts that exceed some established minimum.
  2. Behavioral patterns and values that characterize a group of consumers in a target market.
  3. Goal-directed forces that organize and give directions to the tension caused by unsatisfied needs.
  4. The process of grouping things that are perceived as being similar.
  5. A group of brands that a consumer is both aware of and willing to consider as a solution to a purchase need.
  6. Small groups that an individual allows to influence their behavior.
  7. The features or characteristics of a product or service that customers use for comparison.
  8. Divisions within a society having different levels of social prestige.
  9. An interaction between a business and its customers.
  10. A principle that maintains that 80 percent of a company's sales will come from 20 percent of its customers.
Down
  1. a company-wide business strategy designed to optimize profitability, revenue, and customer satisfaction by focusing on specific customer groups.
  2. The total profit expected from all future sales to a customer.
  3. A process of identifying customers who fit into smaller, more homogeneous
  4. The psychological tension or anxiety that occurs when a customer has second thoughts immediately following a purchase.
  5. A collection of information about a customer as defined by CRM goals including personal, demographic, lifestyle, and transaction data; online habits; past responses; and complaint history
  6. An enduring opinion, based on a combination of knowledge, feelings, and behavioral tendencies.
  7. An approach that recognizes that, with every interaction, customers learn something about a company that will affect their desire to do business there in the future.
  8. An association between a business and a customer that begins (or ends) with a purchase or business deal.
  9. A group member who plays a key communications role.
  10. The starting point for all behavior.
  11. The individual processes that give meaning to the stimuli confronting consumers.

21 Clues: The starting point for all behavior. • A group member who plays a key communications role. • An interaction between a business and its customers. • The total profit expected from all future sales to a customer. • The process of grouping things that are perceived as being similar. • Small groups that an individual allows to influence their behavior. • ...

Sports Marketing: MJ McShea 2024-11-14

Sports Marketing: MJ McShea crossword puzzle
Across
  1. The act of going out/leaving a place.
  2. Someone who consumes a product or service.
  3. The place where something happens(sports,concerts,conference etc.)
  4. A name or term used to identify a product/service/or company.
  5. A product without a widely recognized name or logo because it typically isn't advertised.
  6. The main graphic that represents your brand.
  7. A product that is always in demand by consumers.
  8. Someone that buys goods/services from a store/business.
  9. The last stage in a products life cycle when sales decrease.
  10. When a product reaches a the stage of popularity, but not yet at the highest point.
  11. The act of going in/entering a place.
  12. When customers continue to purchase from the same brand over and over again, despite competitors offering similar products or services.
Down
  1. Promotes goods through sport events athletes etc.
  2. When a customer will not take an alternative of a specific brand.
  3. An attempt that communicates a product,brand, and concept to a audience.
  4. A product that is in the first stage of being released.
  5. Any type of marketing communication used to inform target audiences of a product/service/brand or issue,persuasively
  6. The way how sports products or services are made available to consumers.(Either in physical locations or online)
  7. A product that does not stay popular for a long period of time.
  8. The peak of a products life cycle, has reached to the highest point.
  9. Something a business sells that helps to solve a problem or a customers need.
  10. The history of a brand through marketing.
  11. A specific person that you create to represent your brand.
  12. Anything that takes place or happens.
  13. When a customer has a preferred product that they have apart of their regular purchasing routine but they will take alternatives.
  14. A memorable phrase used for specific brands.

26 Clues: The act of going out/leaving a place. • Anything that takes place or happens. • The act of going in/entering a place. • The history of a brand through marketing. • Someone who consumes a product or service. • The main graphic that represents your brand. • A memorable phrase used for specific brands. • A product that is always in demand by consumers. • ...

Handling Difficult Customer Situations 2016-09-02

Handling Difficult Customer Situations crossword puzzle
Across
  1. If customer states he will go to the ________, transfer to an OFS.
  2. If customer requests that the call not be recorded; what personal service skill should be used to respond to the customer?
  3. If customer insists on receiving a transcript of his call ____________ to an OFS
  4. Remain calm and reassure caller, apologize when appropriate, provide benefit of the doubt, focus on the solution, offer 'special' attention, allow caller to be angry are all tips on handling a(n) ___________ caller.
  5. Be professional, be aware of own tone, remain calm and confident – avoid over reacting, focus on solution, keep client perspective, apply sincere empathy, verbally take ownership are some de-escalation tips for handing a(n) __________ caller.
  6. Immediately following a _____________ call; you should speak with OFS or CSManager.
  7. In the event of a system outage, never write down the customer's ____________ to enter later.
Down
  1. If customer requests that the call not be recorded, the first step is to ask the caller to explain about recording call.
  2. Phone transcripts are _______ available to customers.
  3. Be patient, stay polite but gain control by asking questions and summarize key points are all tips on handling a(n) caller. (Hint: The customer is not confused)
  4. ________ drop off the call after the customer is connected to the OFS.
  5. When transferring to an OFS, always provide OFS short __________ of reason for caller's escalation prior to releasing customer in to call.
  6. If customer threatens to contact an attorney or agency, transfer to an OFS.
  7. If customer asks to speak to a supervisor, due not push back or ___________, transfer to an OFS.
  8. If a customer asks to speak to Aon's __________, transfer to an OFS.
  9. If customer is uncomfortable providing the last 4 of their SSN when required, what alternative can be provided?

16 Clues: Phone transcripts are _______ available to customers. • If customer states he will go to the ________, transfer to an OFS. • If a customer asks to speak to Aon's __________, transfer to an OFS. • ________ drop off the call after the customer is connected to the OFS. • If customer threatens to contact an attorney or agency, transfer to an OFS. • ...

Sell with the SASM! 2022-09-18

Sell with the SASM! crossword puzzle
Across
  1. Cabinets will receive _____ new enhancements
  2. _____ the customer before they leave
  3. _____ out the customer
  4. _____ is the specialist with the most LPP's sold Previous Week
  5. _____ is the specialist with the most PRO apps Previous Week
  6. _____ that the customer's needs were met
Down
  1. _____ the customers needs
  2. In _____ is the second BIG Priority
  3. Complete the salesfloor "Know the _____" LowesU training
  4. _____ related products, services & expert advice
  5. Customer _____ is the first BIG Priority
  6. Clean and _____ stores is the third BIG Priority

12 Clues: _____ out the customer • _____ the customers needs • In _____ is the second BIG Priority • _____ the customer before they leave • Customer _____ is the first BIG Priority • _____ that the customer's needs were met • Cabinets will receive _____ new enhancements • _____ related products, services & expert advice • Clean and _____ stores is the third BIG Priority • ...

Media Messages 2024-09-05

Media Messages crossword puzzle
Across
  1. a symbol used by a business to help people know who they are
  2. a name brand or high-end product or service
  3. when a group of people are using a product or service
  4. someone in a business that give you advice on products or services
  5. people around you who might influence what you purchase
  6. a person who buys products or services
  7. beliefs, interests, likes, and dislikes about a product or service
Down
  1. a message designed by a get a customer to buy a product or service
  2. when a business shows people having fun using their product
  3. when a celebrity or model is used to help sell a product or service
  4. a saying that a business uses to help people know who they are
  5. we purchase a product or service because our family does
  6. how much a product or service is
  7. when a business has a character to help sell their product or service
  8. doing a job for someone
  9. an item that a person might buy

16 Clues: doing a job for someone • an item that a person might buy • how much a product or service is • a person who buys products or services • a name brand or high-end product or service • when a group of people are using a product or service • people around you who might influence what you purchase • we purchase a product or service because our family does • ...

FirstNet Knowledge 2018-09-06

FirstNet Knowledge crossword puzzle
Across
  1. special card that is provisioned for the new service
  2. 200 dollars to activate or ___ service for FirstNet subscriber - not available for other lines
  3. amount of data for FirstNet plan
  4. Network in which the customer is provided with 99% coverage and no throttling
  5. percent discount on accessories
  6. end-to-end preemptive service, available 24/7 on a single network with AT&T
  7. person employed or volunteering with fire, law enforcement, or EMS services; eligible for either FirstNet or First Responder Appreciation Offer
Down
  1. network comparison to any other LTE service for first responders
  2. percent of America's population that is covered by this new network
  3. FirstNet customer can receive this for an extra $5/mo
  4. the ability for first responders to connect first, before non-emergency users
  5. different than "firstnet" account, for other lines - can include BOGO

12 Clues: percent discount on accessories • amount of data for FirstNet plan • special card that is provisioned for the new service • FirstNet customer can receive this for an extra $5/mo • network comparison to any other LTE service for first responders • percent of America's population that is covered by this new network • ...

HSC Marketing Mangament 2025-07-31

HSC Marketing Mangament crossword puzzle
Across
  1. The actual good or service offered to the market
  2. Type of market where consumers buy finished goods
  3. The current business philosophy of satisfying customer needs (______ approach)
  4. The systems used to deliver a service
  5. Legal protection against being misled about prices (______ discrimination)
  6. Specific, measurable goals a business aims to achieve (marketing ______)
  7. Influence based on income, age, gender, and occupation
  8. Legal requirement to honour advertised prices
  9. Gathering and analysing data about consumers and competitors
  10. The tool used to assess internal strengths and weaknesses
  11. The image or perception of a product in consumers’ minds
  12. Graph showing the stages of a product’s life in the market (product ______)
  13. The specific group of customers a business aims to reach
  14. Selling the same product worldwide
  15. Putting the plan into action
  16. Market involving goods traded across international borders
  17. The long-term aim of marketing to generate revenue for the business (______ role)
  18. Type of market focused on government purchasing goods and services
  19. False or misleading representation of goods
  20. Influence from media, celebrities or peers
  21. Changing strategy based on evaluation
Down
  1. The mutual reliance between marketing and other functions like operations and finance
  2. Activities used to inform, persuade, and remind customers
  3. Dividing the market based on shared characteristics
  4. What the customer pays in exchange for the product
  5. Staff involved in the delivery of a service
  6. Developing tactics to achieve marketing objectives
  7. Adapting products to meet local markets' need
  8. Marketing directed at vulnerable groups, like children
  9. A major factor influencing customer choice, including values and lifestyle
  10. Type of market where businesses purchase inputs for production
  11. The historical focus on mass-producing standardised products (______ approach)
  12. Online tools and platforms used for marketing
  13. The environment in which the service is delivered (physical ______)
  14. Making a product stand out from competitors
  15. Government legislation that protects consumers
  16. Tracking performance of marketing activities
  17. Offering refunds, replacements or repairs
  18. Strategy used when marketing a product overseas (______ marketing strategy)
  19. Market where people buy and sell financial assets
  20. Marketing tactic that appears ethical but is deceptive
  21. The moral principles guiding marketing decisions
  22. How the product gets from the producer to the customer
  23. Influence based on family, social class, and culture
  24. The business mindset that focused on pushing products to customers (______ approach)

45 Clues: Putting the plan into action • Selling the same product worldwide • The systems used to deliver a service • Changing strategy based on evaluation • Offering refunds, replacements or repairs • Influence from media, celebrities or peers • Staff involved in the delivery of a service • Making a product stand out from competitors • False or misleading representation of goods • ...

Customer Service Crossword Puzzle 2024-04-05

Customer Service Crossword Puzzle crossword puzzle
Across
  1. Irritability with anything that impedes or delays, a clue to identify difficult customers
  2. A Customer service channel
  3. Describes the coaching that employees receive to improve support and satisfaction among customers
  4. The ability to imagine what someone else might be thinking or feeling
  5. Objection type about the quality, features, or functionality of the goods
Down
  1. Preconceived notions or false beliefs about the product or service
  2. The pre, during, and post-purchase support customers receive
  3. Price sensitive cost saving shoppers
  4. Name of the Customer Service Supervisor
  5. Performance indicator to track how satisfied customers

10 Clues: A Customer service channel • Price sensitive cost saving shoppers • Name of the Customer Service Supervisor • Performance indicator to track how satisfied customers • The pre, during, and post-purchase support customers receive • Preconceived notions or false beliefs about the product or service • The ability to imagine what someone else might be thinking or feeling • ...

potential market 2025-02-12

potential market crossword puzzle
Across
  1. Rivalry between sellers to achieve goals by varying marketing elements.
  2. A new company entering a market, potentially disrupting it.
  3. Providers of resources enabling production.
  4. The end-users of a product or service.
Down
  1. Goods or services offered to satisfy customer needs.
  2. is an organization that sells goods or services to make a profit.
  3. Desire for a good or service backed by the ability to pay.
  4. Creating, communicating, and delivering value to customers.
  5. Patterns indicating the general direction of change over time
  6. Persuading a customer to purchase a good or service.

10 Clues: The end-users of a product or service. • Providers of resources enabling production. • Goods or services offered to satisfy customer needs. • Persuading a customer to purchase a good or service. • Desire for a good or service backed by the ability to pay. • Creating, communicating, and delivering value to customers. • ...

HSC Marketing Mangament 2025-07-31

HSC Marketing Mangament crossword puzzle
Across
  1. The actual good or service offered to the market
  2. Type of market where consumers buy finished goods
  3. The current business philosophy of satisfying customer needs (______ approach)
  4. The systems used to deliver a service
  5. Legal protection against being misled about prices (______ discrimination)
  6. Specific, measurable goals a business aims to achieve (marketing ______)
  7. Influence based on income, age, gender, and occupation
  8. Legal requirement to honour advertised prices
  9. Gathering and analysing data about consumers and competitors
  10. The tool used to assess internal strengths and weaknesses
  11. The image or perception of a product in consumers’ minds
  12. Graph showing the stages of a product’s life in the market (product ______)
  13. The specific group of customers a business aims to reach
  14. Selling the same product worldwide
  15. Putting the plan into action
  16. Market involving goods traded across international borders
  17. The long-term aim of marketing to generate revenue for the business (______ role)
  18. Type of market focused on government purchasing goods and services
  19. False or misleading representation of goods
  20. Influence from media, celebrities or peers
  21. Changing strategy based on evaluation
Down
  1. The mutual reliance between marketing and other functions like operations and finance
  2. Activities used to inform, persuade, and remind customers
  3. Dividing the market based on shared characteristics
  4. What the customer pays in exchange for the product
  5. Staff involved in the delivery of a service
  6. Developing tactics to achieve marketing objectives
  7. Adapting products to meet local markets' need
  8. Marketing directed at vulnerable groups, like children
  9. A major factor influencing customer choice, including values and lifestyle
  10. Type of market where businesses purchase inputs for production
  11. The historical focus on mass-producing standardised products (______ approach)
  12. Online tools and platforms used for marketing
  13. The environment in which the service is delivered (physical ______)
  14. Making a product stand out from competitors
  15. Government legislation that protects consumers
  16. Tracking performance of marketing activities
  17. Offering refunds, replacements or repairs
  18. Strategy used when marketing a product overseas (______ marketing strategy)
  19. Market where people buy and sell financial assets
  20. Marketing tactic that appears ethical but is deceptive
  21. The moral principles guiding marketing decisions
  22. How the product gets from the producer to the customer
  23. Influence based on family, social class, and culture
  24. The business mindset that focused on pushing products to customers (______ approach)

45 Clues: Putting the plan into action • Selling the same product worldwide • The systems used to deliver a service • Changing strategy based on evaluation • Offering refunds, replacements or repairs • Influence from media, celebrities or peers • Staff involved in the delivery of a service • Making a product stand out from competitors • False or misleading representation of goods • ...

Chapter 2 Vocab 2021-01-20

Chapter 2 Vocab crossword puzzle
Across
  1. buying based on loyalty to brand or product
  2. group of consumers within larger market who share one or more characteristics
  3. Value people believe they receive from a product or service
  4. buying based on needs, wants, priorities, budget, research, alternatives,thought, and reasoning
  5. specific group of consumers business wants to reach
  6. attempt to appeal to large,general group of consumers
  7. capability to produce products or services more efficiently and economically than competition
Down
  1. all consumers who will purchase a product or service
  2. percentage of total sales of product or service that company expects to capture in relation to its competitors
  3. difference between customer and service that is actually received
  4. Keep focus on satisfying customer needs during all activities
  5. an organizations' values are what support its' vision, shape its' culture, and reflect what is important to the organization.
  6. value of next best alternative that you pass up when making a choice
  7. buying with little thought during emotional highs or lows
  8. rate at which companies produce goods or services in relation to amount of materials and number of employees utilized
  9. Minimum sales required to cover all of expenses of organizing, promoting, and running the event

16 Clues: buying based on loyalty to brand or product • specific group of consumers business wants to reach • all consumers who will purchase a product or service • attempt to appeal to large,general group of consumers • buying with little thought during emotional highs or lows • Value people believe they receive from a product or service • ...

Continuous Improvement Concepts 2023-01-02

Continuous Improvement Concepts crossword puzzle
Across
  1. A problem-solving methodology used in Six Sigma to improve processes. It stands for Define, Measure, Analyze, Improve, and Control (acronym)
  2. The difference between expected and actual results in a process
  3. A method used to reduce the time it takes to change over from one product to another on a production line (SMED)
  4. Acronym used for the term "Critical to Quality Characteristics"
  5. The ability of a process to produce output within specified limits (2 words)
  6. A scheduling system used to manage the flow of work and materials
  7. The rate at which products or services must be produced in order to meet customer demand (2 words)
  8. A methodology for improving process quality by identifying and eliminating defects
  9. A methodology for reducing waste and increasing efficiency in a process
Down
  1. A method used to identify the underlying cause of a problem in order to fix it and prevent it from occurring again (3 words)
  2. A mistake-proofing technique used to prevent errors or defects in a process (ignore hyphen)
  3. The needs and expectations of the customer, as expressed through feedback or market research (VOC)
  4. Any activity or effort that does not add value for the customer
  5. A visual tool used to analyze and design the flow of materials and information required to deliver a product or service to the customer (3 words)
  6. A standardized set of work procedures that clearly defines the most efficient way to perform a task (2 words)
  7. A Lean tool used to organize and standardize the work environment
  8. A continuous improvement philosophy that encourages all employees to identify and eliminate waste in their work areas
  9. Any activity or effort that is perceived by the customer as adding value to the product or service.

18 Clues: Any activity or effort that does not add value for the customer • The difference between expected and actual results in a process • Acronym used for the term "Critical to Quality Characteristics" • A Lean tool used to organize and standardize the work environment • A scheduling system used to manage the flow of work and materials • ...

BUS390 - Chaps 1-3 2025-08-04

BUS390 - Chaps 1-3 crossword puzzle
Across
  1. The core function of business that designs and improves systems to create goods and services.
  2. The primary matrix used in Quality Function Deployment.
  3. A design philosophy that focuses on making products easy to produce.
  4. The final goods or services that result from the transformation process.
  5. The "P" in the triple bottom line, referring to a firm's financial performance.
  6. The "P" in the triple bottom line, referring to social responsibility.
  7. The process of improving a product's function while reducing its cost.
  8. The conversion of inputs into outputs.
  9. The final stage of the product life cycle.
  10. The stock of goods held by a firm, typically not a characteristic of a service.
  11. The characteristic of a service that means it cannot be stored for later use.
  12. Minimizing waste and maximizing resource utilization.
  13. The stages a product goes through from introduction to decline.
  14. The worldwide trend of firms competing in an interconnected global market.
Down
  1. A flowchart that visually charts a service process and identifies points of customer contact.
  2. A strategic dimension on which a firm chooses to compete.
  3. The type of team that brings together different departments for product design.
  4. A minimum standard a firm must meet to even be considered a competitor.
  5. A measure of how well a firm's inputs are converted into outputs.
  6. A design philosophy using standardized components to create variety.
  7. Doing the right things to create the most value for the customer.
  8. The historical development of focusing on eliminating all forms of waste.
  9. The three dimensions of sustainability: economic, environmental, and social.
  10. A firm's ability to produce a wide variety of products to meet individual customer needs.
  11. The practice of meeting current needs without compromising the ability of future generations to meet theirs.
  12. The "M" in DFM stands for this.
  13. The product life cycle stage with peak sales and intense competition.
  14. The perceived benefits of a product or service relative to its cost.
  15. A competitive dimension that customers use to make a final purchase decision.
  16. The ability of a product to be easily repaired.
  17. The structured approach used to translate customer requirements into design characteristics.
  18. A product's ability to perform its intended function without failure.

32 Clues: The "M" in DFM stands for this. • The conversion of inputs into outputs. • The final stage of the product life cycle. • The ability of a product to be easily repaired. • Minimizing waste and maximizing resource utilization. • The primary matrix used in Quality Function Deployment. • A strategic dimension on which a firm chooses to compete. • ...

L123 2020-03-05

L123 crossword puzzle
Across
  1. 5
  2. 3
  3. 10
  4. 9
  5. 4
Down
  1. 6
  2. 2
  3. 1
  4. 8
  5. 7

10 Clues: 6 • 2 • 5 • 1 • 8 • 3 • 9 • 7 • 4 • 10

L123 2020-03-05

L123 crossword puzzle
Across
  1. 3
  2. 8
  3. 1
  4. 10
  5. 9
  6. 4
Down
  1. 5
  2. 6
  3. 2
  4. 7

10 Clues: 5 • 3 • 6 • 2 • 8 • 1 • 9 • 7 • 4 • 10

Adobe Express Module 2 2025-11-03

Adobe Express Module 2 crossword puzzle
Across
  1. Announcements to the target audience of a product that communicate details on the 4 P's of Marketing. Both informative and persuasive, communicates brand identity and product value.
  2. Any metric used to evaluate the success of a business system. Usually a numerical statistic that can be measured and tracked over time.
  3. A communications plan for sharing positive brand news with the media and general public. The goal here is to make a brand look good in the news.
  4. Communication targeted specifically to customers who have previously interacted with a brand in some way, either by making a purchase or signing up for a newsletter. This community's information is designed to encourage repeat customers to make another purchase in the future, or maintain brand recognition and loyalty.
  5. A statement that communicates to a customer how a product or service will meet their needs,solve their problems, or save them time/money.
  6. A business sells a product/service directly to a consumer. This is often single transactions or contracts provided for a service to individual people.
  7. A consumer sells products/services directly to other consumers. These single transactions between individual people are a smaller scale and more direct than relationships with business clients.
  8. Ideas that are the property of the person who created them. Anything can be an idea - a story, a character, song lyrics, a work of art.
  9. Marketing that a business pays to have placed or promoted. Paid marketing often generates faster results and more data that can be used to track performance.
  10. A strategy employed on people who have previously purchased or interacted with a product once before.
Down
  1. A strategy used by marketers to push extra content to repeat customers who have previously visited their website or searched for their product
  2. The characteristics shared by members of a target audience, such as age, gender, education level, hobbies and interests, etc.
  3. The group of people that a business identifies as the most likely customer to purchase a product or service.
  4. The location - physical or digital - that a customer can go to interact with or purchase the product. Also the location where marketing materials are positioned to best communicate with the customer.
  5. A business sells products/services directly to other businesses. This process usually involves contracts for materials or services needed by the business in order to operate.
  6. The communication strategy that informs customers about the product and how it will meet their needs or solve their problems.
  7. Marketing that a business distributes over channels that it directly controls, which usually costs the business nothing to use.
  8. The product or service being offered to the customer.
  9. Short-term strategy to increase demand for a product, such as a coupon, discount, free sample, or trial period. Entice customers to make a purchase.
  10. A consumer sells products/services back to a business. This is usually a freelancer providing special skills to a business needed to operate.
  11. The 4 main activities used to communicate the product's value to the customer. Advertising, Sales, Direct Marketing, and Public Relations.
  12. The legal rules about who can use intellectual property. In general, only the intellectual property owner has the right to decide who can use their work.
  13. The cost for the consumer to purchase or use the product.
  14. An imaginary character developed by a marketing team to help them visualize their target audience with a more authentic, emotional connection.

24 Clues: The product or service being offered to the customer. • The cost for the consumer to purchase or use the product. • A strategy employed on people who have previously purchased or interacted with a product once before. • The group of people that a business identifies as the most likely customer to purchase a product or service. • ...

Chapter 2 Vocab 2021-01-20

Chapter 2 Vocab crossword puzzle
Across
  1. buying based on loyalty to brand or product
  2. group of consumers within larger market who share one or more characteristics
  3. Value people believe they receive from a product or service
  4. buying based on needs, wants, priorities, budget, research, alternatives,thought, and reasoning
  5. specific group of consumers business wants to reach
  6. attempt to appeal to large,general group of consumers
  7. capability to produce products or services more efficiently and economically than competition
Down
  1. all consumers who will purchase a product or service
  2. percentage of total sales of product or service that company expects to capture in relation to its competitors
  3. difference between customer and service that is actually received
  4. Keep focus on satisfying customer needs during all activities
  5. an organizations' values are what support its' vision, shape its' culture, and reflect what is important to the organization.
  6. value of next best alternative that you pass up when making a choice
  7. buying with little thought during emotional highs or lows
  8. rate at which companies produce goods or services in relation to amount of materials and number of employees utilized
  9. Minimum sales required to cover all of expenses of organizing, promoting, and running the event

16 Clues: buying based on loyalty to brand or product • specific group of consumers business wants to reach • all consumers who will purchase a product or service • attempt to appeal to large,general group of consumers • buying with little thought during emotional highs or lows • Value people believe they receive from a product or service • ...

Vocab Exercise 1 2022-09-22

Vocab Exercise 1 crossword puzzle
Across
  1. least minimum
  2. somewhere
  3. extra, additional
  4. thankful
  5. The study or practice of travel through the air.
  6. over everywhere
  7. of agree
  8. can do - capable of
Down
  1. A banking service allowing a customer' to deposit or withdraw money
  2. +
  3. show up
  4. change
  5. power
  6. request
  7. help
  8. right ok
  9. completely
  10. but

18 Clues: + • but • help • power • change • show up • request • thankful • right ok • of agree • somewhere • completely • least minimum • over everywhere • extra, additional • can do - capable of • The study or practice of travel through the air. • A banking service allowing a customer' to deposit or withdraw money

Mission Possible 2025-09-06

Mission Possible crossword puzzle
Across
  1. A covert operation assigned to an agent, often involving danger, deception, and high stakes.
  2. Information gathered secretly to support strategic decisions or uncover enemy plans.
  3. Tone and style of communication.
  4. Feeling of contentment with service.
  5. Exceeding expectations. Customer ______
  6. Being visible and active.
  7. The act of spying.
  8. Alternative name to keep your identity a secret
  9. To investigate and fix problems, often under pressure and with limited information.
Down
  1. Complete customer interaction.
  2. How we make our customers feel.
  3. A valuable resource or person in espionage or a Kohler product.
  4. Being believable and trustworthy.
  5. Acronym for what we aim for with every customer contact
  6. Quick reaction to requests.
  7. Public perception of a brand.
  8. Response or opinion given.
  9. The ability to understand and share someone else’s feelings.
  10. How we take feedback from customers.
  11. Group with shared interests.

20 Clues: The act of spying. • Being visible and active. • Response or opinion given. • Quick reaction to requests. • Group with shared interests. • Public perception of a brand. • Complete customer interaction. • How we make our customers feel. • Tone and style of communication. • Being believable and trustworthy. • Feeling of contentment with service. • ...

Database 2017-04-26

Database crossword puzzle
Across
  1. A purchase requirement
  2. Trees, Water, Air, Coal, Diamond
  3. Just there for moral _____
  4. Eight ball game
  5. Jam ____
  6. With a Smile
  7. Reputation
  8. ___, kingdom, phylum, class
  9. Speeding ____
Down
  1. Unpopped ____
  2. Dodge Truck
  3. Internet Person
  4. Always Right
  5. A person with a job.
  6. Not the Guest
  7. Occupation
  8. Special Delivery

17 Clues: Jam ____ • Occupation • Reputation • Dodge Truck • Always Right • With a Smile • Unpopped ____ • Not the Guest • Speeding ____ • Internet Person • Eight ball game • Special Delivery • A person with a job. • A purchase requirement • Just there for moral _____ • ___, kingdom, phylum, class • Trees, Water, Air, Coal, Diamond

MARKETING 2016-08-30

MARKETING crossword puzzle
Across
  1. the attributes of goods or services that make them capable of satisfying customers’ want and needs.
  2. All people who share similar needs and wants and who have the ability to purchase a given product.
  3. statistical data relating to the population and particular groups within it.
  4. to Business Market) All businesses that buy product for use in their operations.
  5. the process of deciding how to get goods into custermer hands.
  6. Understanding concepts and strategies used to develop and target specific marketing stategies to a select audience.
  7. Changing raw materials into usable goods or putting parts together to make them more useful.
  8. a study undertaken by an organization to identify its internal strengths and weaknesses, as well as its external opportunities and threats.
  9. Information about the target market such as age, gender, income level, marital status, ethnic background, geographic residence, attitudes, lifestyle, and behavior.
  10. Dictate how much to charge for goods or services to make a profit
  11. Exchange of a product for money.
  12. the action or business of promoting and selling products or services, including market research and advertising.
  13. an article or substance that is manufactured or refined for sale.
  14. the process of dividing an entire market up into different customer segments.
  15. Having products or service available at a certain time of year or a convenient time of day.
  16. Having products where customers can buy it.
Down
  1. The group idenified for a specific maketing program.
  2. the effort to inform,persuade, or remind current and potential customers about a business’s products or service.
  3. intangible items that have monetary value and satisfy your needs and wants.Marketing concept - idea that business should strive to satisfy the customers needs and wants while generating a profit for the business.
  4. Obtaining ,developing,maintaining, and improving a product mix in response to market opportunities.
  5. Percentage of total sales volume generated by all companies that compete in a given maket.
  6. Gathering information such as customer,trend, and competing products.
  7. Relation Management an aspect of marketing that combines customer information with customer service and marketing communications.
  8. provide customers with goods and services they want.
  9. Consumers who purchase goods and services for personal use.
  10. Salespeople provide information to customers by explaining features and benefits of products.
  11. tangible items that have monetary value and satisfy your needs and wants.

27 Clues: Exchange of a product for money. • Having products where customers can buy it. • The group idenified for a specific maketing program. • provide customers with goods and services they want. • Consumers who purchase goods and services for personal use. • the process of deciding how to get goods into custermer hands. • ...

Basic terms 2013-05-22

Basic terms crossword puzzle
Across
  1. b_s_n_s_
  2. c_m_a_y
  3. c_s_o_e_
  4. m_n_f_c_u_e
  5. p_i_e
Down
  1. m_r_e_i_g
  2. c_a_i_y
  3. p_o_u_t
  4. f_n_n_e
  5. s_r_i_e

10 Clues: p_i_e • c_m_a_y • c_a_i_y • p_o_u_t • f_n_n_e • s_r_i_e • b_s_n_s_ • c_s_o_e_ • m_r_e_i_g • m_n_f_c_u_e

Dasha Crossword March 5th 2024-03-05

Dasha Crossword March 5th crossword puzzle
Across
  1. doingworkforpeople
  2. takeinoringest
  3. synonymtohelp
  4. personwhobuys
  5. workwithclients
Down
  1. femaleserver
  2. dancemoves
  3. oppositeofprovide
  4. feelinpast
  5. commercialbusiness

10 Clues: dancemoves • feelinpast • femaleserver • synonymtohelp • personwhobuys • takeinoringest • workwithclients • oppositeofprovide • doingworkforpeople • commercialbusiness

คำศัพท์ หลักการธุรกิจการค้าสมัยใหม่ 2024-10-16

คำศัพท์ หลักการธุรกิจการค้าสมัยใหม่ crossword puzzle
Across
  1. การแข่งขัน
  2. การจัดโปรโมชั่น
  3. สถานที่ตั้งร้านค้า
  4. ลูกค้า
  5. ระบบบาร์โค้ด
  6. การสรรหา
Down
  1. ธุรกิจการค้าสมัยใหม่
  2. ร้านค้าปลีก
  3. การจัดผังร้านค้า
  4. การบริการ

10 Clues: ลูกค้า • การสรรหา • การบริการ • การแข่งขัน • ร้านค้าปลีก • ระบบบาร์โค้ด • การจัดโปรโมชั่น • การจัดผังร้านค้า • สถานที่ตั้งร้านค้า • ธุรกิจการค้าสมัยใหม่

Sales 2012-11-15

Sales crossword puzzle
Across
  1. dollar or unit sales goals set for the sales staff to achieve in a specified period of time
  2. expressing yourself without the use or words
  3. process of selling over the phone
  4. sales person simply welcomes the customer to the store
  5. the names of others people who might buy the product
  6. potential customer
  7. when salespeople ask previous customers for names of potential customers
  8. potential customers are selected at random
  9. takes place in a maufacturer's or wholesalers showroom or a customers place of buisness
  10. Advantages or personal satisfaction a customer will get from a good or service
  11. direct contact between a sales person and customer
  12. feeling experienced by a customer through association with a product
  13. logical reason for purchase
  14. preparation for the face-to-face encounter with potential customers
Down
  1. used when there has been little or no previous experience with an item
  2. providing solutions to customers problem by finding a product that meets their need
  3. Mayb be basic physical or extended attributes of the product or purchase
  4. Matching the characteristics of a product to a customers needs and wants
  5. Used when a person buys goods and services that he or she has purchased before but not regularly
  6. are thoes that require more than a yes or no answer
  7. used when a person needs little information about a product
  8. the salesperson makes a comment or asks a question about a product in shich the customer shows interest
  9. the sales person asks the customer if he or she needs assistance

23 Clues: potential customer • logical reason for purchase • process of selling over the phone • potential customers are selected at random • expressing yourself without the use or words • direct contact between a sales person and customer • are thoes that require more than a yes or no answer • the names of others people who might buy the product • ...

PS Legends Crossword 2020-03-24

PS Legends Crossword crossword puzzle
Across
  1. DC provider
  2. Gillette sport
  3. Customisation challenge
  4. PS capability
  5. Biggest customer
  6. Newest team member
  7. Quiz master
  8. Best PS meeting
  9. Coles CTLL
  10. Jewish holiday
Down
  1. Most prized grocery item
  2. Synchronisation Project
  3. PS top priority
  4. NZ distributor
  5. SAMBC customers
  6. Digital framework
  7. Transport Provider
  8. SMO savings project

18 Clues: Coles CTLL • DC provider • Quiz master • PS capability • Gillette sport • NZ distributor • Jewish holiday • PS top priority • SAMBC customers • Best PS meeting • Biggest customer • Digital framework • Transport Provider • Newest team member • SMO savings project • Synchronisation Project • Customisation challenge • Most prized grocery item

It's All About You! 2020-04-09

It's All About You! crossword puzzle
Across
  1. SAFRA Service Credo.
  2. Not my cup of tea.
  3. Of stocks and shares
  4. A precious stone.
  5. You have to earn it.
  6. Putting myself in their shoes.
  7. Watch that! It tells a lot about you.
  8. It's got to be real.
  9. 1.6 km more.
  10. Paying attention.
Down
  1. I watch your back and you watch mine
  2. Walk the Talk.
  3. A set of beliefs.
  4. Aim to be the Best!
  5. Otherwise known as kings.
  6. It’s never a dull moment.
  7. Retail chain known for its good customer service.
  8. Not present, not future.
  9. Never say No.
  10. Men in their 50s.

20 Clues: 1.6 km more. • Never say No. • Walk the Talk. • A set of beliefs. • A precious stone. • Men in their 50s. • Paying attention. • Not my cup of tea. • Aim to be the Best! • SAFRA Service Credo. • Of stocks and shares • You have to earn it. • It's got to be real. • Not present, not future. • Otherwise known as kings. • It’s never a dull moment. • Putting myself in their shoes. • ...

It's All About You! 2020-04-09

It's All About You! crossword puzzle
Across
  1. Watch that! It tells a lot about you.
  2. Putting myself in their shoes.
  3. You have to earn it.
  4. It’s never a dull moment.
  5. Men in their 50s.
  6. Otherwise known as kings.
  7. 1.6 km more.
  8. Never say No.
  9. A precious stone.
  10. Not my cup of tea.
Down
  1. I watch your back and you watch mine
  2. SAFRA Service Credo.
  3. Retail chain known for its good customer service.
  4. It's got to be real.
  5. Paying attention.
  6. Of stocks and shares
  7. Aim to be the Best!
  8. A set of beliefs.
  9. Walk the Talk.
  10. Not present, not future.

20 Clues: 1.6 km more. • Never say No. • Walk the Talk. • Paying attention. • Men in their 50s. • A set of beliefs. • A precious stone. • Not my cup of tea. • Aim to be the Best! • SAFRA Service Credo. • It's got to be real. • Of stocks and shares • You have to earn it. • Not present, not future. • It’s never a dull moment. • Otherwise known as kings. • Putting myself in their shoes. • ...

It's All About You! 2020-04-08

It's All About You! crossword puzzle
Across
  1. Watch that! It tells a lot about you.
  2. Putting myself in their shoes.
  3. You have to earn it.
  4. It’s never a dull moment.
  5. Men in their 50s.
  6. Otherwise known as kings.
  7. 1.6 km more.
  8. Never say No.
  9. A precious stone.
  10. Not my cup of tea.
Down
  1. I watch your back and you watch mine
  2. SAFRA Service Credo.
  3. Retail chain known for its good customer service.
  4. It's got to be real.
  5. Paying attention.
  6. Of stocks and shares
  7. Aim to be the Best!
  8. A set of beliefs.
  9. Walk the Talk.
  10. Not present, not future.

20 Clues: 1.6 km more. • Never say No. • Walk the Talk. • Paying attention. • Men in their 50s. • A set of beliefs. • A precious stone. • Not my cup of tea. • Aim to be the Best! • SAFRA Service Credo. • It's got to be real. • Of stocks and shares • You have to earn it. • Not present, not future. • It’s never a dull moment. • Otherwise known as kings. • Putting myself in their shoes. • ...

HRSS CROSSWORD 2012-12-05

HRSS CROSSWORD crossword puzzle
Across
  1. - insert 13
  2. - insert 16
  3. - insert 17
  4. - insert 8
  5. - insert 19
  6. - insert 18
  7. list - insert 5
  8. - insert 11
  9. service - insert 7
Down
  1. scorecard - insert def 2
  2. - insert def
  3. - insert 4
  4. - insert 20
  5. - insert 15
  6. - insert 9
  7. - insert def 3
  8. sheets - insert 10
  9. success factors - insert 12
  10. management - insert 14

19 Clues: - insert 4 • - insert 8 • - insert 9 • - insert 13 • - insert 16 • - insert 17 • - insert 20 • - insert 15 • - insert 19 • - insert 18 • - insert 11 • - insert def • - insert def 3 • list - insert 5 • sheets - insert 10 • service - insert 7 • management - insert 14 • scorecard - insert def 2 • success factors - insert 12

Chapter 6 Distribution, Promotion, and Selling 2023-05-25

Chapter 6 Distribution, Promotion, and Selling crossword puzzle
Across
  1. based on the logical reasoning of customers
  2. a written statement meant to inform the media
  3. involves the use of visual media to promote, sell, and distribute a product or service to a targeted audience
  4. direct communication between a prospective buyer and a sales representative in which the sales representative
  5. moves the product directly from the manufacturer to the customer
  6. an important component of supply chain management that involves the locations and methods used to make products and services available to customers
  7. a nonpaid form of communication that calls attention to your business through media coverage
  8. the act of offering an incentive to customers in order to increase sales
  9. the act of establishing a favorable relationship with customers and the general public
  10. using the phone to market your product or service
  11. based on the desire to have a specific product or service
Down
  1. includes not only transportation but also storage and handling of products and packaging within a channel of distribution
  2. the coordination of manufacturers, suppliers, and retailers working together to meet a customer need for a product or service
  3. uses intermediaries
  4. of distribution the routes that products and services take from the time they are produced to the time they are consumed
  5. to influence the prospective buyer in a purchase situation
  6. a paid form of communication sent out by a business about a product or service
  7. a refund offered to people who purchase a product

18 Clues: uses intermediaries • based on the logical reasoning of customers • a written statement meant to inform the media • using the phone to market your product or service • a refund offered to people who purchase a product • based on the desire to have a specific product or service • to influence the prospective buyer in a purchase situation • ...

Crossword game 2023-11-25

Crossword game crossword puzzle
Across
  1. ความรู้
  2. ข้อมูล
  3. บริการ
  4. ธุรกิจ
  5. สร้าง
Down
  1. สินค้า
  2. ความสัมพันธ์
  3. จัดส่ง
  4. ลูกค้า
  5. ผลิต

10 Clues: ผลิต • สร้าง • สินค้า • ข้อมูล • จัดส่ง • บริการ • ลูกค้า • ธุรกิจ • ความรู้ • ความสัมพันธ์

MARKETING 2016-08-30

MARKETING crossword puzzle
Across
  1. the attributes of goods or services that make them capable of satisfying customers’ want and needs.
  2. an article or substance that is manufactured or refined for sale.
  3. a study undertaken by an organization to identify its internal strengths and weaknesses, as well as its external opportunities and threats.
  4. the action or business of promoting and selling products or services, including market research and advertising.
  5. the process of deciding how to get goods into custermer hands.
  6. Obtaining ,developing,maintaining, and improving a product mix in response to market opportunities.
  7. the process of dividing an entire market up into different customer segments.
  8. Information about the target market such as age, gender, income level, marital status, ethnic background, geographic residence, attitudes, lifestyle, and behavior.
  9. Having products where customers can buy it.
  10. to Business Market) All businesses that buy product for use in their operations.
  11. All people who share similar needs and wants and who have the ability to purchase a given product.
  12. Exchange of a product for money.
Down
  1. Having products or service available at a certain time of year or a convenient time of day.
  2. Percentage of total sales volume generated by all companies that compete in a given maket.
  3. The group idenified for a specific maketing program.
  4. Consumers who purchase goods and services for personal use.
  5. Gathering information such as customer,trend, and competing products.
  6. Relation Management an aspect of marketing that combines customer information with customer service and marketing communications.
  7. Dictate how much to charge for goods or services to make a profit
  8. the effort to inform,persuade, or remind current and potential customers about a business’s products or service.
  9. Salespeople provide information to customers by explaining features and benefits of products.
  10. intangible items that have monetary value and satisfy your needs and wants.Marketing concept - idea that business should strive to satisfy the customers needs and wants while generating a profit for the business.
  11. Changing raw materials into usable goods or putting parts together to make them more useful.
  12. Understanding concepts and strategies used to develop and target specific marketing stategies to a select audience.
  13. statistical data relating to the population and particular groups within it.
  14. tangible items that have monetary value and satisfy your needs and wants.
  15. provide customers with goods and services they want.

27 Clues: Exchange of a product for money. • Having products where customers can buy it. • The group idenified for a specific maketing program. • provide customers with goods and services they want. • Consumers who purchase goods and services for personal use. • the process of deciding how to get goods into custermer hands. • ...

Test 2024-08-26

Test crossword puzzle
Across
  1. Intangible customer benefits that are produced by people or machines and cannot be separated from the producer.
  2. When marketers see themselves as selling a product rather than providing a solution to a need we call this marketing ______.
  3. 4P's are the elements of the marketing ________
  4. The trade of things of value between buyer and seller so that each is better off after the trade.
  5. _________ responsible firms recognize that including a strong social orientation in business is a sound strategy that is in both its own and its customers’ best interest.
  6. Managers with ________ philosophy concentrate on achieving high production efficiency, low costs and mass distribution.
  7. People who use the goods and services purchased for a household
  8. The first objective in marketing is ___________the needs of prospective customers
  9. The hallmark of developing and maintaining effective customer relationships is today called relationship marketing, linking the organization to its individual customers, employees, suppliers, and other partners for their long term benefit called ___________marketing
Down
  1. Marketers constantly measure the benefits that customers perceive against the cost of their offerings. They use available customer data to find opportunities to satisfy their customers’ needs better, keep down costs, and develop long-term loyalties.
  2. _________ marketing channels make it easy to deliver re-engagement incentives to consumers, and social media campaigns make brands highly accessible.
  3. Communication by a marketer that informs, persuades, and reminds potential buyers about a product or service to influence their opinions or elicit a responsehoughts, opinions, and philosophies; intellectual concepts such as these also can be marketed.
  4. Is everything a buyer gives up (money, time, energy) in exchange for the product.
  5. The activity for creating and delivering offerings that benefit the organization, its stake holders, and society
  6. Human wants backed by buying power
  7. Form that a human need takes as shaped by culture and individual personality.
  8. Represents all the marketing processes necessary to get the product to the right customer when that customer wants it.
  9. A good service or idea to satisfy the consumer's needs
  10. Items that you can physically touch such as bag of Godiva chocolate, Nike shoes, Pepsi-Cola, a Frappuccino, Kraft cheese, Tide, an iPad
  11. States of felt deprivation including physical needs for food, social needs for belonging and individual needs for self-expression. i.e. I am thirsty.

20 Clues: Human wants backed by buying power • 4P's are the elements of the marketing ________ • A good service or idea to satisfy the consumer's needs • People who use the goods and services purchased for a household • Form that a human need takes as shaped by culture and individual personality. • ...

CLOUD COMPUTING 2024-01-03

CLOUD COMPUTING crossword puzzle
Across
  1. Service for the mobile developers
  2. Global leader in cloud computing
  3. Google cloud is referred as
  4. Father of cloud computing
  5. Helps in the case of system failure, outage or natural disaster
  6. Software that serves as a bridge
  7. Government of India's cloud computing environment
  8. Competitor of AWS
Down
  1. Cloud computing service by Gmail
  2. Incorporating a service into the user's app
  3. Agreement between the provider and customer
  4. Infrastructure hold by the providers to serve
  5. Software that emulates a computer
  6. Most preferred language for cloud computing projects.
  7. Sheer volume of data for processing

15 Clues: Competitor of AWS • Father of cloud computing • Google cloud is referred as • Cloud computing service by Gmail • Global leader in cloud computing • Software that serves as a bridge • Service for the mobile developers • Software that emulates a computer • Sheer volume of data for processing • Incorporating a service into the user's app • ...

Enterprise & Marketing 2023-10-16

Enterprise & Marketing crossword puzzle
Across
  1. This is communicating with the public to let them know about a product and to get them to buy it
  2. This is the process of identifying and satisfying customer needs and wants while making a profit
  3. This is where the customer will buy the product and how the business will get it to that location
  4. This is how a business informs customer about their product. This will help to increase sales and brand recognition.
  5. This is also known as the 4ps of marketing
  6. They are able to make decision quickly and are not afraid to make a  wrong decision
  7. This means that entrepreneurs learn from their mistakes and can  adapt if things are not going to plan
  8. This research is also known as primary research. This is because you get the information yourself. It involves the busines
  9. This is where businesses advertise online in a quick, cheapo and easy way to promote their product. They can get in touch w
  10. A person who spots a gap in the market
  11. These are the customers in a market that the business is hoping will buy their product or services
  12. Employees working within an organization who use their own initiative to act like entrepreneurs
  13. Any attempt to start or do something new
  14. This is a personality trait that a person is born with.
Down
  1. This is what makes you product/service different from the competition. It is what makes your product/service stand out fr
  2. This is when a business divides it market into different parts (segments).
  3. This is an ability that people acquire over time. They get experience through practice, learning or training
  4. This is the amount the supplier will charge for the product/service. IT is the amount of money the customer will pay
  5. This research is also known as secondary research. This is because the information is already gathered by someone else or
  6. This is the item that the business is selling to meet the needs of the consumer. It incudes the following features – Desig
  7. This is the gathering, recording and analysis of information about a consumers opinion of a product or service. This will
  8. This means doing something before some else does

22 Clues: A person who spots a gap in the market • Any attempt to start or do something new • This is also known as the 4ps of marketing • This means doing something before some else does • This is a personality trait that a person is born with. • This is when a business divides it market into different parts (segments). • ...

Concessions 2013-10-06

Concessions crossword puzzle
Across
  1. Covers up to $100 to buy such things as a mini fridge when customer's Refrigerator is down
  2. Allows the customer to exchange their product for a more expensive model, while it is still under warranty
  3. This will help cover costs when Mower or Snow Thrower is down for extended period
  4. Customer can use these like cash at Sears and Kmart
  5. Offer for Sears to repair the customer's product
Down
  1. Allows you to increase the coverage time for a customer's Protection Agreement
  2. Allows you to refund a customer up to $65 for a product repair
  3. Allows the customer to exchange a product for the same product, while it is still under warranty
  4. If customer wants to replace their product, this will give them 10% off at Sears, up to $100
  5. Requires the store to respond to a customer issue or complaint. Different levels can be sent.
  6. Written communication to the customer, that Sears tells the customer they are "sorry" for a particular issue or inconvenience
  7. This will help cover costs when Washer or Dryer is down for extended period
  8. Provides customer $5 off next purchase

13 Clues: Provides customer $5 off next purchase • Offer for Sears to repair the customer's product • Customer can use these like cash at Sears and Kmart • Allows you to refund a customer up to $65 for a product repair • This will help cover costs when Washer or Dryer is down for extended period • ...

Chapter 1 Welcome to Retail 2022-01-14

Chapter 1 Welcome to Retail crossword puzzle
Across
  1. This store buys merchandise from manufacturers and retailers at roughly one-fourth the original price.
  2. This shopper does his/her research before making a purchase
  3. This store offers brand name merchandise that consists of excess inventory, closeouts, and irregulars.
  4. A company who has a small number of investors and is not traded on the Stock Exchange.
  5. It's the personality of the business.
  6. The type of customer that all stores want to create by delivering great customer service.
  7. These stores only make sales via their online storefronts.
  8. This shopper has to be the first to purchase new items.
  9. Examples are Market Basket and Kroger.
  10. Buys large quantities of these products directly from the manufacturer and then sells smaller amounts to retailers.
  11. Produces finished products.
  12. This shopper makes quick purchase decisions.
  13. This retail ecosystem gives customers the opportunity to interact with all the available channels at once to create a seamless customer experience.
  14. Examples of this store are Walgreens and Home Furniture.
  15. This channel gets the products from the manufacturer to the customer.
  16. This store sells goods to raise funds for a charitable organization.
  17. Examples are Mary Kay, Avon, or Pampered Chef
Down
  1. This store offers goods and services and a broad variety of products of mid- to high quality.
  2. Describes how people feel about the company and how they do business
  3. Provides a benefit of doing business with a customer. For example, providing quality customer service.
  4. This shopper shops for fun.
  5. This retail ecosystem offers customer the opportunity to interact with multiple options. However, they operate separate from each other.
  6. The retailing industry is the largest employer of this demographic group, hiring over half of them.
  7. A company who has shareholders and is traded on the Stock Exchange.
  8. This store has a variety of products from apparel to groceries to automotive supplies, all under one roof.
  9. This store is small in size and has easy checkout but has limited selection and products are more expensive.
  10. Examples are Sam's and Costco.
  11. This shopper waits for others to try the product first.
  12. This store offers a broad variety of merchandise but has limited services and low prices.
  13. The process of selling products and/or services to customers to earn a profit.

30 Clues: This shopper shops for fun. • Produces finished products. • Examples are Sam's and Costco. • It's the personality of the business. • Examples are Market Basket and Kroger. • This shopper makes quick purchase decisions. • Examples are Mary Kay, Avon, or Pampered Chef • This shopper has to be the first to purchase new items. • ...

Grocery Shopping Vocab 2021-10-24

Grocery Shopping Vocab crossword puzzle
Across
  1. The price for one item or measurement such as a pound, ounce, kilogram.
  2. Things that we pay a skilled worker to do (doctor, plumber, mechanic)
  3. A piece of paper that gives the customer money off an item.
  4. Information that tells what ingredients are and what the nutrient content is.
  5. A person that handles payments and gives receipts in a grocery store.
  6. A checkout lane for shoppers with 12 items or less.
  7. The person in charge of a store.
  8. Items that have bars and spaces that can be read with a scanner to tell the price.
  9. Items the we buy that are tangible (we can touch)
Down
  1. A service offered by stores where customers can order online and then pick them up in their car.
  2. A person that buys goods or services.
  3. To reduce or lower the price of an item.
  4. Money that is given back to the customer for something that they bought.
  5. A piece of paper that shows what was purchased.
  6. Used to weigh items
  7. Buy One Get One Free

16 Clues: Used to weigh items • Buy One Get One Free • The person in charge of a store. • A person that buys goods or services. • To reduce or lower the price of an item. • A piece of paper that shows what was purchased. • Items the we buy that are tangible (we can touch) • A checkout lane for shoppers with 12 items or less. • ...

Grocery Shopping Vocab 2021-10-25

Grocery Shopping Vocab crossword puzzle
Across
  1. Information that tells what ingredients are and what the nutrient content is.
  2. A service offered by stores where customers can order online and then pick them up in their car.
  3. A person that buys goods or services.
  4. Buy One Get One Free
  5. The price for one item or measurement such as a pound, ounce, kilogram.
  6. A piece of paper that gives the customer money off an item.
  7. Items the we buy that are tangible (we can touch)
  8. A checkout lane for shoppers with 12 items or less.
Down
  1. The person in charge of a store.
  2. Items that have bars and spaces that can be read with a scanner to tell the price.
  3. used to weigh items
  4. To reduce or lower the price of an item.
  5. Things that we pay a skilled worker to do (doctor, plumber, mechanic)
  6. A person that handles payments and gives receipts in a grocery store.
  7. A piece of paper that shows what was purchased.
  8. Money that is given back to the customer for something that they bought.

16 Clues: used to weigh items • Buy One Get One Free • The person in charge of a store. • A person that buys goods or services. • To reduce or lower the price of an item. • A piece of paper that shows what was purchased. • Items the we buy that are tangible (we can touch) • A checkout lane for shoppers with 12 items or less. • ...

Grocery Vocabulary 2021-10-25

Grocery Vocabulary crossword puzzle
Across
  1. Information that tells what ingredients are and what the nutrient content is.
  2. A service offered by stores where customers can order online and then pick them up in their car.
  3. A person that buys goods or services.
  4. Buy One Get One Free
  5. The price for one item or measurement such as a pound, ounce, kilogram.
  6. A piece of paper that gives the customer money off an item.
  7. Items the we buy that are tangible (we can touch)
  8. A checkout lane for shoppers with 12 items or less.
Down
  1. The person in charge of a store.
  2. Items that have bars and spaces that can be read with a scanner to tell the price.
  3. used to weigh items
  4. To reduce or lower the price of an item.
  5. Things that we pay a skilled worker to do (doctor, plumber, mechanic)
  6. A person that handles payments and gives receipts in a grocery store.
  7. A piece of paper that shows what was purchased.
  8. Money that is given back to the customer for something that they bought.

16 Clues: used to weigh items • Buy One Get One Free • The person in charge of a store. • A person that buys goods or services. • To reduce or lower the price of an item. • A piece of paper that shows what was purchased. • Items the we buy that are tangible (we can touch) • A checkout lane for shoppers with 12 items or less. • ...

Top 10 complaints 2023-04-24

Top 10 complaints crossword puzzle
Across
  1. What you buy
  2. A dishwasher, microwave or oven
  3. Account (rekening)
  4. Permission to do/use something
  5. Bring to your house
  6. Not working correctly
  7. Disagreement
  8. Not showing the real thing
  9. The way someone acts
  10. Message to say you're unhappy about a service/product
  11. Bad car or fruit!
Down
  1. False
  2. time wasted because somethin is not in/on time
  3. bill with specific information
  4. Person who rents a house
  5. Money you pay to live in a house
  6. Fraud, trick
  7. Money you owe someone
  8. Person who buys a product/service
  9. Not legal

20 Clues: False • Not legal • What you buy • Fraud, trick • Disagreement • Bad car or fruit! • Account (rekening) • Bring to your house • The way someone acts • Not working correctly • Money you owe someone • Person who rents a house • Not showing the real thing • bill with specific information • Permission to do/use something • A dishwasher, microwave or oven • Money you pay to live in a house • ...

Auto 1 2017-10-18

Auto 1 crossword puzzle
Across
  1. Working hourly
  2. Automotive Service Excellent
  3. An example is a Saturn
  4. Working on the average time to do a job
  5. Customer service rep
  6. Contracting out specialty work
  7. Specializes working on brakes
  8. Diagnoses computers on cars
  9. Engine is mounted sideways
  10. Only person who can flag an RO
Down
  1. Technician specializes on suspension systems
  2. Removes and replaces engines
  3. Annual pay
  4. does oil changes
  5. Diagnoses mechanical and electrical faults
  6. Rotary engine
  7. Mustang is an example of this
  8. Original Equipment
  9. Shaft connected to and drives the wheels
  10. Automotive Youth Educational Systems
  11. Natinal Automotive Technicians Educational Foundation

21 Clues: Annual pay • Rotary engine • Working hourly • does oil changes • Original Equipment • Customer service rep • An example is a Saturn • Engine is mounted sideways • Diagnoses computers on cars • Removes and replaces engines • Automotive Service Excellent • Mustang is an example of this • Specializes working on brakes • Contracting out specialty work • Only person who can flag an RO • ...

Auto 1 2017-10-18

Auto 1 crossword puzzle
Across
  1. Natinal Automotive Technicians Educational Foundation
  2. Automotive Youth Educational Systems
  3. Specializes working on brakes
  4. Customer service rep
  5. Working on the average time to do a job
  6. Diagnoses computers on cars
  7. Shaft connected to and drives the wheels
  8. Removes and replaces engines
  9. Mustang is an example of this
  10. Technician specializes on suspension systems
Down
  1. Original Equipment
  2. Contracting out specialty work
  3. Engine is mounted sideways
  4. Working hourly
  5. does oil changes
  6. Diagnoses mechanical and electrical faults
  7. Rotary engine
  8. Annual pay
  9. Automotive Service Excellent
  10. Only person who can flag an RO
  11. An example is a Saturn

21 Clues: Annual pay • Rotary engine • Working hourly • does oil changes • Original Equipment • Customer service rep • An example is a Saturn • Engine is mounted sideways • Diagnoses computers on cars • Automotive Service Excellent • Removes and replaces engines • Specializes working on brakes • Mustang is an example of this • Contracting out specialty work • Only person who can flag an RO • ...

Domestic And International Airports 2018-06-21

Domestic And International Airports crossword puzzle
Across
  1. bag checks, xrays
  2. after customs
  3. AVSEC
  4. where you can pray
  5. sign of man and women
  6. customer service agent
  7. They sniff bags
  8. EK
  9. before customs
  10. 'L' in LAGS
Down
  1. UM
  2. PSA
  3. 'G' in LAGS
  4. ATC
  5. sign of phone
  6. NPL
  7. 'A' in LAGS
  8. who founded menzies
  9. sign of question mark

19 Clues: UM • EK • PSA • ATC • NPL • AVSEC • 'G' in LAGS • 'A' in LAGS • 'L' in LAGS • after customs • sign of phone • before customs • They sniff bags • bag checks, xrays • where you can pray • who founded menzies • sign of man and women • sign of question mark • customer service agent

It's All About You! 2020-04-09

It's All About You! crossword puzzle
Across
  1. SAFRA Service Credo.
  2. Not my cup of tea.
  3. Of stocks and shares
  4. A precious stone.
  5. You have to earn it.
  6. Putting myself in their shoes.
  7. Watch that! It tells a lot about you.
  8. It's got to be real.
  9. 1.6 km more.
  10. Paying attention.
Down
  1. I watch your back and you watch mine
  2. Walk the Talk.
  3. A set of beliefs.
  4. Aim to be the Best!
  5. Otherwise known as kings.
  6. It’s never a dull moment.
  7. Retail chain known for its good customer service.
  8. Not present, not future.
  9. Never say No.
  10. Men in their 50s.

20 Clues: 1.6 km more. • Never say No. • Walk the Talk. • A set of beliefs. • A precious stone. • Men in their 50s. • Paying attention. • Not my cup of tea. • Aim to be the Best! • SAFRA Service Credo. • Of stocks and shares • You have to earn it. • It's got to be real. • Not present, not future. • Otherwise known as kings. • It’s never a dull moment. • Putting myself in their shoes. • ...

It's All About You! 2020-04-09

It's All About You! crossword puzzle
Across
  1. SAFRA Service Credo.
  2. Not present, not future.
  3. Watch that! It tells a lot about you.
  4. Paying attention.
  5. Aim to be the Best!
  6. 1.6 km more.
  7. Of stocks and shares
  8. A set of beliefs.
  9. Not my cup of tea.
Down
  1. Never say No.
  2. It's got to be real.
  3. I watch your back and you watch mine
  4. Walk the Talk.
  5. Retail chain known for its good customer service.
  6. Men in their 50s.
  7. Putting myself in their shoes.
  8. A precious stone.
  9. It’s never a dull moment.
  10. You have to earn it.
  11. Otherwise known as kings.

20 Clues: 1.6 km more. • Never say No. • Walk the Talk. • Men in their 50s. • A precious stone. • Paying attention. • A set of beliefs. • Not my cup of tea. • Aim to be the Best! • It's got to be real. • SAFRA Service Credo. • You have to earn it. • Of stocks and shares • Not present, not future. • It’s never a dull moment. • Otherwise known as kings. • Putting myself in their shoes. • ...

Marketing and Sales 2025-10-20

Marketing and Sales crossword puzzle
Across
  1. A product or service that is sold to the same customer base competing for the same market
  2. A price set to compete with similar products or services
  3. Producer to Consumer
  4. Data that already has been used and collected by someone else for a different purpose and then is reused
Down
  1. Something sold low to gain traction and then sold at a higher price
  2. Data collected firsthand directly from an original source
  3. - A business that sells a similar product or service still fulfilling the customers needs
  4. The cost of acquiring a new customer
  5. A strategy to value a product or service delivered to customer rather than profit or competitive pricing

9 Clues: Producer to Consumer • The cost of acquiring a new customer • A price set to compete with similar products or services • Data collected firsthand directly from an original source • Something sold low to gain traction and then sold at a higher price • - A business that sells a similar product or service still fulfilling the customers needs • ...

Business Terms 2023-04-12

Business Terms crossword puzzle
Across
  1. Filtered Payment
  2. money from a product or activity
  3. Rate Percentage of consumer transactions, typically online
  4. all the benefits received from an investment
  5. Gemeralized Persona of your Target
  6. Profit from a product or service after all expenses have been covered.
  7. Costs Required Payments
Down
  1. Provide an purpose or motivation for using a product or service
  2. Interest from a customer, regardless of research
  3. Costs Variety Costs
  4. Total Payment
  5. Combines words with pictures to achieve understanding
  6. Sizable
  7. process of selling a product or service
  8. Persona Your motive as a person

15 Clues: Sizable • Total Payment • Filtered Payment • Costs Variety Costs • Costs Required Payments • Persona Your motive as a person • money from a product or activity • Gemeralized Persona of your Target • process of selling a product or service • all the benefits received from an investment • Interest from a customer, regardless of research • ...

Marketing Essentials 1.1 2020-09-16

Marketing Essentials 1.1 crossword puzzle
Across
  1. customer relationship management; the aspect of marketing that combines customer information with customer service and marketing communications
  2. those who use a product (slide 32)
  3. intangible items that are bought and sold
  4. tangible items that are bought and sold
  5. product, price, promotion, place
Down
  1. those who buy a product (slide 32)
  2. the idea that a business should strive to satisfy customer's needs and wants while generating a profit
  3. process of planning, pricing, promoting products to satisfy customers
  4. attributes of goods and service that make them capable of satisfying consumer's wants and needs
  5. process of classifying people who form a given market into even smaller groups
  6. refers to all the people who might buy a product

11 Clues: product, price, promotion, place • those who buy a product (slide 32) • those who use a product (slide 32) • tangible items that are bought and sold • intangible items that are bought and sold • refers to all the people who might buy a product • process of planning, pricing, promoting products to satisfy customers • ...

March Motors Puzzle 06/09/2023 2023-06-05

March Motors Puzzle 06/09/2023 crossword puzzle
Across
  1. "Hey, _________! The internet isn't working"
  2. This team cleans the vehicles
  3. 12 months / 12k miles
  4. When a customer has all of the requirements to finance
  5. Payments run on the scheduled date on a card on file
  6. Black liquid that lubricates the engine
  7. Answer this when it rings
Down
  1. Every vehicle has these 4 Round Rubber items
  2. $150 check for bringing a new customer
  3. Our best selling truck
  4. Corolla, Tacoma, Tundra, 4-Runner
  5. The balance left to be paid on a car loan
  6. Document sales gives to a customer for free service, "We ___."

13 Clues: 12 months / 12k miles • Our best selling truck • Answer this when it rings • This team cleans the vehicles • Corolla, Tacoma, Tundra, 4-Runner • $150 check for bringing a new customer • Black liquid that lubricates the engine • The balance left to be paid on a car loan • Every vehicle has these 4 Round Rubber items • "Hey, _________! The internet isn't working" • ...

TTS MAPEL KOMPUTER AKUNTANSI 2024-01-24

TTS MAPEL KOMPUTER AKUNTANSI crossword puzzle
Across
  1. pelanggan
  2. penerimaan
  3. faktur
  4. penawaran
  5. utang
Down
  1. penjualan
  2. jasa
  3. jurnal
  4. menyimpan
  5. piutang

10 Clues: jasa • utang • jurnal • faktur • piutang • pelanggan • penjualan • menyimpan • penawaran • penerimaan

Good Service 2020-07-15

Good Service crossword puzzle
Across
  1. a person who purchases goods or services
  2. the sum of all experiences a customer has with a supplier of goods and/or services
Down
  1. people choose to use a shop or buy one product
  2. the total customer experience with that business
  3. a customer who purchases products or services from a hospitality business
  4. carried out or performed without delay
  5. service that meets or exceeds customer satisfaction.

7 Clues: carried out or performed without delay • a person who purchases goods or services • people choose to use a shop or buy one product • the total customer experience with that business • service that meets or exceeds customer satisfaction. • a customer who purchases products or services from a hospitality business • ...

Marketing Quarter 3 Crossword 2022-02-18

Marketing Quarter 3 Crossword crossword puzzle
Across
  1. coordinate sales and promotional plans with buying and pricing
  2. having a life long pr existence
  3. spending time in the workplace with someone as he or she goes through a normal workday
  4. marked by practical intelligence
  5. a reason a customer buys a product
  6. a retail-selling approach in which salespeople ask customers if they need assistance
  7. intangible attribute related to the sale of a product that customers find important
  8. a sale lead; a potential customer
  9. basic, physical, or intended attribute of a product or purchase
  10. a retail-selling approach in which salespeople ask customers if they need assistance
  11. advantage or personal satisfaction a customer will get from a good or service
  12. method when salespeople ask previous customers for names of potential customers
  13. a feeling expressed by a customer through association with a product
Down
  1. the process of locating as many potential customers as possible without checking leads beforehand
  2. tangible attribute that helps explain how a product is constructed
  3. expressing oneslef without the use of works, such as with facial expressions, eye movement, and hand motions
  4. a conscious, logical reason for a purchase
  5. a question that requires more than a "yes" or "no" answer and requires respondents to construct their own response
  6. a retail approach method in which the salesperson welcomes the customer to the store
  7. selling that matches the characteristics of a product to a customer's wants and needs
  8. a feeling of sympathetic and mutual understanding
  9. a reason for remaining a loyal customer of a company
  10. a recommendation of another person who might buy the product being sold
  11. the function of a product feature and its benefit to a customer

24 Clues: having a life long pr existence • marked by practical intelligence • a sale lead; a potential customer • a reason a customer buys a product • a conscious, logical reason for a purchase • a feeling of sympathetic and mutual understanding • a reason for remaining a loyal customer of a company • coordinate sales and promotional plans with buying and pricing • ...

Auto 1 2017-10-18

Auto 1 crossword puzzle
Across
  1. Customer service rep
  2. Natinal Automotive Technicians Educational Foundation
  3. Rotary engine
  4. Automotive Youth Educational Systems
  5. Original Equipment
  6. An example is a Saturn
  7. Shaft connected to and drives the wheels
  8. Diagnoses computers on cars
  9. Mustang is an example of this
  10. Specializes working on brakes
  11. Automotive Service Excellent
Down
  1. Only person who can flag an RO
  2. Working on the average time to do a job
  3. Working hourly
  4. Removes and replaces engines
  5. Diagnoses mechanical and electrical faults
  6. does oil changes
  7. Technician specializes on suspension systems
  8. Engine is mounted sideways
  9. Annual pay
  10. Contracting out specialty work

21 Clues: Annual pay • Rotary engine • Working hourly • does oil changes • Original Equipment • Customer service rep • An example is a Saturn • Engine is mounted sideways • Diagnoses computers on cars • Removes and replaces engines • Automotive Service Excellent • Mustang is an example of this • Specializes working on brakes • Only person who can flag an RO • Contracting out specialty work • ...

Xfinity 2024-11-19

Xfinity crossword puzzle
Across
  1. bundle of streaming apps
  2. NBC Streaming service
  3. Apple device
  4. We are a _
  5. 125+ channels
  6. Makes you the most money
  7. 185+ channels
  8. Residential services
  9. Customer perks
  10. Worth $75 GAR
  11. Mother company
  12. what you should sell with every mobile device
Down
  1. best way to view your home
  2. xfinity streaming device
  3. Have service while in a outage
  4. hunters favorite video game
  5. 14+year customers
  6. devices with bigger screens
  7. Samsung device
  8. Google device
  9. 10+ channels
  10. unlimited internet services
  11. devices you can wear
  12. insurance for phones

24 Clues: We are a _ • Apple device • 10+ channels • 125+ channels • 185+ channels • Google device • Worth $75 GAR • Samsung device • Customer perks • Mother company • 14+year customers • Residential services • devices you can wear • insurance for phones • NBC Streaming service • xfinity streaming device • bundle of streaming apps • Makes you the most money • best way to view your home • ...

synonyms 2021-06-04

synonyms crossword puzzle
Across
  1. estbalish
  2. career
  3. financial input
  4. real estate
  5. correct
  6. the noun form of provide
  7. a large number of
  8. basic service
  9. the military tool for underwater usage
  10. small
  11. synthetic
Down
  1. old
  2. holiday
  3. customer
  4. later generation
  5. businessman
  6. buy
  7. farmer
  8. boat
  9. give up
  10. within the country or family
  11. international
  12. unprocessed
  13. clean

24 Clues: old • buy • boat • clean • small • career • farmer • holiday • correct • give up • customer • estbalish • synthetic • businessman • real estate • unprocessed • international • basic service • financial input • later generation • a large number of • the noun form of provide • within the country or family • the military tool for underwater usage

Vocab_a_l'hotel 2019-06-05

Vocab_a_l'hotel crossword puzzle
Across
  1. bellboy
  2. shampoo
  3. floor
  4. night
  5. toilet tissue
  6. restaurant
  7. reception
  8. key
  9. bathroom
  10. dinner
  11. towel
  12. heating system
  13. air-conditioner
  14. cold water
  15. shower
Down
  1. chambermaid
  2. receptionist
  3. person
  4. room
  5. drink
  6. table
  7. reservation
  8. soap
  9. breakfast
  10. lift
  11. lunch
  12. customer
  13. service manager
  14. hot water
  15. window
  16. bed
  17. view

32 Clues: key • bed • room • soap • lift • view • drink • table • floor • night • lunch • towel • person • dinner • window • shower • bellboy • shampoo • customer • bathroom • breakfast • reception • hot water • restaurant • cold water • chambermaid • reservation • receptionist • toilet tissue • heating system • service manager • air-conditioner

Quality Assurance 2023-08-03

Quality Assurance crossword puzzle
Across
  1. Dimensions
  2. Sustaining high service quality level towards ensuring service excellence
  3. Quality management system
  4. degree of conformance
  5. term that constitutes of social behavior, ideas, beliefs, knowledge, habits, capabilities of particular people or society
  6. International Standard Organization
Down
  1. Quality Control
  2. Verification
  3. Gaps Analysis
  4. Quality Assurance
  5. Customer Experience
  6. Performance Excellence

12 Clues: Dimensions • Verification • Gaps Analysis • Quality Control • Quality Assurance • Customer Experience • degree of conformance • Performance Excellence • Quality management system • International Standard Organization • Sustaining high service quality level towards ensuring service excellence • ...

Phoenix 2024-12-05

Phoenix crossword puzzle
Across
  1. O- a company
  2. C- whom you deal with
  3. I- a slip
  4. E- a process in service
  5. T- what you are
  6. K- a hall name
Down
  1. P- a project
  2. F- damage
  3. W- your training module
  4. P- a hall name
  5. C- a country
  6. S- your core work

12 Clues: F- damage • I- a slip • O- a company • P- a project • C- a country • P- a hall name • K- a hall name • T- what you are • S- your core work • C- whom you deal with • W- your training module • E- a process in service

RIE Crossword 2024-08-02

RIE Crossword crossword puzzle
Across
  1. Populate Customer Account
  2. Planning and Requesting
  3. Not Ahead
  4. 360 View
  5. Let There Be Light
  6. Controls Gas Pressure
  7. Capable to Log-In
  8. Take to Another Location
  9. Crews
Down
  1. Service Beneath
  2. Self Information
  3. Move About
  4. New Start
  5. Not Actual
  6. Can Access 24/7
  7. August 19
  8. In the Dark
  9. 911
  10. Gas Measurement

19 Clues: 911 • Crews • 360 View • New Start • Not Ahead • August 19 • Move About • Not Actual • In the Dark • Service Beneath • Can Access 24/7 • Gas Measurement • Self Information • Capable to Log-In • Let There Be Light • Controls Gas Pressure • Planning and Requesting • Take to Another Location • Populate Customer Account

AP WASTE HARMONICS 2023-11-11

AP WASTE HARMONICS crossword puzzle
Across
  1. when the vendor stops picking up waste due to an issue, typically with payment. Can be called service interruption or credit hold
  2. compacted/binded recyclable materials, usually in rectangles
  3. when a payment is due, Net 30 due 30 days from the last day of the month of service
  4. Memo when we are given a refund from vendor for services, if we made a double payment, or paid something we shouldn't have. These need to be put into NS for documentation and application to a future invoice
  5. the company groups that need waste removal, they pay us
  6. one of the processes used when invoice totals don't match the PO's (within 3%)
  7. biodegradable waste (food)
  8. A vendor that has to be used in certain areas, we have to pay all they charge us (fees, finance fees)
  9. these are how we organize invoices in DocuPeak, each AP Rep has their own letter assigned to them, each letter has 4 folders (A1, A2, A3, A4) which can automatically date the invoices when loaded into DocuPeak
  10. going through payments and account histories to find discrepancies that need to be corrected, either on our end or the vendors
  11. these are created when an invoice doesn't match the PO we have for various reasons. These are sent to the appropriate department and person based on the reason we choose and the location we put in
  12. bill to customer from Waste Harmonics or bill to Waste Harmonics from vendor
  13. When a vendor makes a trip to pick up trash and the bin/container/dumpster is empty or not full enough to haul
  14. proof of the weight of the waste that was hauled
Down
  1. the current month in which we are "paying" out of
  2. these are created by customers and customer service reps for documentation on any issues
  3. the company that does the actual waste removal, that we pay
  4. an amount of an item or price that doesn't match our system with the vendors
  5. an official document given to the customer as a way to document the exchange of purchases. These generate the PO's for AP to use
  6. recycling that is mixed with trash, so it must be disposed of as trash
  7. credits given to us and the customer for OCC hauls, usually credits on invoices

21 Clues: biodegradable waste (food) • proof of the weight of the waste that was hauled • the current month in which we are "paying" out of • the company groups that need waste removal, they pay us • the company that does the actual waste removal, that we pay • compacted/binded recyclable materials, usually in rectangles • ...

shopin 2025-02-05

shopin crossword puzzle
Across
  1. asisstant консультант
  2. покупатель
  3. корзина
  4. квитанция
Down
  1. полочки
  2. service самообслуживание
  3. тележка
  4. room примерочная
  5. sales скидки
  6. suit сидит
  7. касса

11 Clues: касса • полочки • тележка • корзина • квитанция • покупатель • sales скидки • room примерочная • suit сидит • asisstant консультант • service самообслуживание

Customer Experience Crossword Puzzle 2020-05-17

Customer Experience Crossword Puzzle crossword puzzle
Across
  1. The people we are here to serve.
  2. Be concerned about the customer.
  3. You do this with your ears to find out what customers want.
  4. It's not sympathy but shows we understand.
  5. We must aim to get customer right the ________ time.
Down
  1. Exchange information.
  2. Try to give customers more than one option to ______ from.
  3. What the customer want from us when there is a problem.
  4. To meet customer needs or wants.
  5. How we want our customers to feel as a result of our service.

10 Clues: Exchange information. • The people we are here to serve. • To meet customer needs or wants. • Be concerned about the customer. • It's not sympathy but shows we understand. • We must aim to get customer right the ________ time. • What the customer want from us when there is a problem. • Try to give customers more than one option to ______ from. • ...

BSBOPS203 Customer service 2024-09-06

BSBOPS203 Customer service crossword puzzle
Across
  1. This is the person you are serving
  2. You may be able to get your money back
  3. You need to do this carefully and actively when dealing with a customer
  4. This is the national agency that protects consumer rights all over Australia
Down
  1. This is the same as consumer rights
  2. Change of...
  3. This is what we do with all confidential information from customers
  4. That is the Australian consumer law that protects customers in Australia

8 Clues: Change of... • This is the person you are serving • This is the same as consumer rights • You may be able to get your money back • This is what we do with all confidential information from customers • You need to do this carefully and actively when dealing with a customer • That is the Australian consumer law that protects customers in Australia • ...

A.P.P.L.E & More 2023-10-13

A.P.P.L.E & More crossword puzzle
Across
  1. when a customer is in store we
  2. a curtsey for customers who purchase in store and would like help getting started.
  3. enhances the user experience of APPLE Products
  4. show empathy
  5. APPLE step or service to gain customer info
  6. a mixture of apple services that make for a more affordable solution
  7. The identification and sharing acknowledgement of a team member who performed above the high level expected of thier role.
  8. great option for extending.
  9. get money for the product you have for the product you want
  10. allows me to show you a feature
  11. verbally recognizing the feelings and situation of a customer
Down
  1. the best way to protect your apple products
  2. a great way for customers who know exactly what they want and to get it quickly
  3. Something every interaction begins with
  4. back up, protect and sync customers' data
  5. Make the customer aware you are doing your best to help
  6. Confirm you understanding of customer needs
  7. consisting of hardware, services, accessories, and next steps.
  8. an important step for selling an iPhone.
  9. makes a purchase feel more complete
  10. we ask so that we can continue asking
  11. the identification of a behavior and its impact
  12. a free resource for small to medium companies
  13. Explain why we as questions

24 Clues: show empathy • great option for extending. • Explain why we as questions • when a customer is in store we • allows me to show you a feature • makes a purchase feel more complete • we ask so that we can continue asking • Something every interaction begins with • an important step for selling an iPhone. • back up, protect and sync customers' data • ...

Service Marketing 2015-10-06

Service Marketing crossword puzzle
Across
  1. tailoring service characteristics to meet each customer's specific need and preference
  2. internal standards that customers use to judge the quality of service experience
  3. reducing variation in service operations
  4. establishing a distinctive place in the mind of customers
  5. a lack consistency in outputs and inputs
  6. personal selling to prospective customers through telephone
  7. capable of being touch
  8. subconscious, deeply felt desires that often concern long time
Down
  1. any form of non-personal communication by a marketer to persuade target audience
  2. the full set of communication tools
  3. the core output produced by a firm
  4. a physical location where suppliers and customer meet to do business
  5. an act that creates benefits for customers
  6. all resources required to create service offering
  7. a name, phrase, design, symbol
  8. something that can not be touched
  9. a physical location where suppliers and customer meet to do business
  10. customer's voluntary decision to patronizing a specific firm

18 Clues: capable of being touch • a name, phrase, design, symbol • something that can not be touched • the core output produced by a firm • the full set of communication tools • reducing variation in service operations • a lack consistency in outputs and inputs • an act that creates benefits for customers • all resources required to create service offering • ...

Team Burson 2022-01-19

Team Burson crossword puzzle
Across
  1. Type of transfer used when a complaint is present.
  2. Requirement to detect and prevent money laundering.
  3. If a customer threatens to go to Instagram and post all of their horrible experiences with the application process; what type of complaint would it be.
  4. We can proactively offer decline reasons to callers (T/F).
  5. A GP (General Purpose) application is considered archived at how many days after submission?
  6. Regulation to address insider trading.
  7. Number of business days to receive decline letter.
  8. System used for relationship verification.
  9. If a customer is declined with an FS/FD AND BH review rule present, who do you warm transfer to?
  10. When starting an application, we no longer ask if a customer has any of these items on a direct mail call.
  11. Capturing the customer's name, address, DOB, SSN and other identifying info is part of what regulatory requirement?
  12. Max # of minutes a customer can be placed on hold.
  13. A Re-evaluation requires you to obtain and document permission to pull credit when the customer indicates this item has been updated.
  14. If we are updating the address or completed a FS for Consumer statement, what group do we route to?
Down
  1. For non-urgent updates on approved applications, when should customers contact customer service after what event?
  2. Toggling (briefly switching auxes to reset your time available)is an example of what conduct violation?
  3. Maximum seconds of silence you can have on a call.
  4. Expression of dissatisfaction.
  5. Regulation that covers protection from discrimination.
  6. System used to clear CS,AM,NM,BFSSN, review rules.
  7. Regulation to prevent predatory Lending
  8. Deliver time for GP card.
  9. If a customer says "I can't believe I've been transferred around so many times! you're the 5th person I spoke to. This is ridiculous!" What type of complaint would this be?
  10. If the customer is declined due to a 4506T being needed to validate income, which group would you route to?
  11. Applicants in sanctioned countries may be declined due to this requirement.
  12. If an FS review rule is present and we are declining for UTV ITIN, what form does the customer need to submit?
  13. What word is missing from this disclosure that changes the meaning? By providing us with your cell phone number, you affirm you are the owner of the number or authorized to provide it and agree that we may contact you by any means, including automatic services, prerecorded or artificial voice messages, calls, text messages or any other data or voice transmission technology. Mobile carrier charges may apply.

27 Clues: Deliver time for GP card. • Expression of dissatisfaction. • Regulation to address insider trading. • Regulation to prevent predatory Lending • System used for relationship verification. • Maximum seconds of silence you can have on a call. • Type of transfer used when a complaint is present. • System used to clear CS,AM,NM,BFSSN, review rules. • ...

Customer Service Excellence 2014-08-05

Customer Service Excellence crossword puzzle
Across
  1. If something in a customer’s message seems unclear or inconsistent, ask questions to _________.
  2. The ability to grasp the significance of the words we hear.
  3. Listening to the customer’s whole message can help you avoid jumping to __________.
Down
  1. Attributing one’s own feelings to someone else
  2. Assigning a reason for a customer’s behavior based on incorrect information can result in attribution __________.
  3. Selective perception involves jumping to conclusions or making faulty __________.
  4. Reduce external distractions and make an effort to ___________ on what a customer is saying.
  5. Engage in __________________ listening by avoiding interrupting and by paraphrasing.

8 Clues: Attributing one’s own feelings to someone else • The ability to grasp the significance of the words we hear. • Selective perception involves jumping to conclusions or making faulty __________. • Listening to the customer’s whole message can help you avoid jumping to __________. • ...

Customer Service Crossword 2020-10-09

Customer Service Crossword crossword puzzle
Across
  1. Remove the middle letter of this last name, and get one
  2. First president of USA
  3. Hot Sauce King
  4. Shine bright like a
Down
  1. you three wishes
  2. I dream of
  3. has approximately 300 versions
  4. 80's song, come on

8 Clues: I dream of • Hot Sauce King • you three wishes • 80's song, come on • Shine bright like a • First president of USA • has approximately 300 versions • Remove the middle letter of this last name, and get one

Customer service complaints 2022-05-12

Customer service complaints crossword puzzle
Across
  1. A customer's expression of dissatisfaction
  2. Positive feelings toward a business
  3. A guideline explaining how employees are to act and how they are to deal with customers
Down
  1. A business's employees
  2. A business's income after expenses
  3. A business's good name
  4. The step-by-step process personnel follow in performing a specific task
  5. A percentage of the total sale amount paid to the individual or business that makes the sale

8 Clues: A business's employees • A business's good name • A business's income after expenses • Positive feelings toward a business • A customer's expression of dissatisfaction • The step-by-step process personnel follow in performing a specific task • A guideline explaining how employees are to act and how they are to deal with customers • ...

Customer service week 2021-09-28

Customer service week crossword puzzle
Across
  1. Customer complaints should be seen as _____ to improve service.
  2. Focus on the solution, not the ______.
  3. A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement.
  4. Anticipating problems, heading them off, and alerting customers is being _____.
Down
  1. The annual celebration of the importance of customer service is ________.
  2. Being of service or assistance
  3. Transmit information
  4. You start each call with a friendly ____.

8 Clues: Transmit information • Being of service or assistance • Focus on the solution, not the ______. • You start each call with a friendly ____. • Customer complaints should be seen as _____ to improve service. • The annual celebration of the importance of customer service is ________. • Anticipating problems, heading them off, and alerting customers is being _____. • ...

*Customer Service week* 2016-09-18

*Customer Service week* crossword puzzle
Across
  1. Focus on all of the elements in a proper closing.
  2. a settled way of thinking or feeling about someone or something, typically one that is reflected in a person's behavior
  3. the type of sound in your voice showing clients you have the ability to help them.
  4. Focus on speaking to the customer with a smile in your voice
  5. their is no I in _______
Down
  1. consisting in or characterized by the presence or possession of features or qualities rather than their absence.
  2. Focus on what the customer is really saying.
  3. Show the customer you care by being upbeat, friendly and patient

8 Clues: their is no I in _______ • Focus on what the customer is really saying. • Focus on all of the elements in a proper closing. • Focus on speaking to the customer with a smile in your voice • Show the customer you care by being upbeat, friendly and patient • the type of sound in your voice showing clients you have the ability to help them. • ...

BSBOPS203 Customer service 2024-09-06

BSBOPS203 Customer service crossword puzzle
Across
  1. This is the person you are serving
  2. You may be able to get your money back
  3. You need to do this carefully and actively when dealing with a customer
  4. This is the national agency that protects consumer rights all over Australia
Down
  1. This is the same as consumer rights
  2. Change of...
  3. This is what we do with all confidential information from customers
  4. That is the Australian consumer law that protects customers in Australia

8 Clues: Change of... • This is the person you are serving • This is the same as consumer rights • You may be able to get your money back • This is what we do with all confidential information from customers • You need to do this carefully and actively when dealing with a customer • That is the Australian consumer law that protects customers in Australia • ...

synonyms 2021-06-04

synonyms crossword puzzle
Across
  1. estbalish
  2. career
  3. financial input
  4. real estate
  5. correct
  6. the noun form of provide
  7. a large number of
  8. basic service
  9. the military tool for underwater usage
  10. small
  11. synthetic
Down
  1. old
  2. holiday
  3. customer
  4. later generation
  5. businessman
  6. buy
  7. farmer
  8. boat
  9. give up
  10. within the country or family
  11. international
  12. unprocessed
  13. clean

24 Clues: old • buy • boat • clean • small • career • farmer • holiday • correct • give up • customer • estbalish • synthetic • businessman • real estate • unprocessed • international • basic service • financial input • later generation • a large number of • the noun form of provide • within the country or family • the military tool for underwater usage

Subunit 4.5 the Seven Ps 2024-01-19

Subunit 4.5 the Seven Ps crossword puzzle
Across
  1. The degree of customer knowledge and recognition of a particular brand in order to gain more customers.
  2. Describes one of the purposes of promotion in the marketing mix, which is used to notify or tell customers about a firm’s products.
  3. Adds a profit margin to the costs of production, thereby ensuring that each unit sold contributes towards the profits of the firm.
  4. The registered name used to identify a product of a particular business organization.
  5. Marketing approaches used to prolong or lengthen a product’s life cycle, e.g., price reductions or new promotional strategies.
  6. The value of a good or service that is paid by the customer.
Down
  1. Describes one of the purposes of promotion in the marketing mix, which is used to encourage or convince customers to make a purchase and to improve customer loyalty.
  2. A pricing method that involves a firm setting low prices so as to gain entry in a new market. The firm will then raise the price once the product or brand has established itself in the industry.
  3. Part of a firm’s marketing strategy in communicating the value of a brand and what the brand stands for.
  4. The expected earning potential of a brand, i.e., the likely future earning potential (value) of a particular brand.
  5. This refers to the ways in which a service is provided or delivered, such as various payment systems, queuing systems, after-sales care, and delivery service options.
  6. The degree of customer devotion to a particular brand.
  7. Pricing a product below its cost of production so as to attract customers to also buy other items (with a higher profit margin).
  8. This refers to both physical (goods) and non-physical (services) items sold by a business or purchased by a customer.

14 Clues: The degree of customer devotion to a particular brand. • The value of a good or service that is paid by the customer. • The registered name used to identify a product of a particular business organization. • The degree of customer knowledge and recognition of a particular brand in order to gain more customers. • ...

Marketing Terms 2025-03-06

Marketing Terms crossword puzzle
Across
  1. - The location where the product is sold and how it is distributed to customers. This includes physical stores, online stores, or other distribution methods.
  2. Other businesses that sell similar products or services. Companies must keep an eye on their competition to stay ahead.
  3. Point: The cost of a product or service. Companies choose a price point based on how much customers are willing to pay.
  4. A short, catchy phrase used in advertising to make a product memorable. For example, Nike's "Just Do It."
  5. - The activity or business of promoting and selling products or services, including market research and advertising.
  6. – The methods used to increase awareness or sales of a product.
  7. Selling products directly to consumers, usually through stores or online websites.
  8. Loyalty: When customers continue to buy products from the same company because they trust the brand or have positive experiences with it.
Down
  1. A person who has a large following on social media and can influence people’s buying decisions.
  2. A person who buys or uses a product or service. Understanding customers is crucial for businesses to succeed.
  3. - The amount of money a customer must pay to purchase the product or service. The price is determined by factors such as production costs, competition, and the perceived value of the product.
  4. A person who buys or uses goods and services. A customer is also often referred to as a consumer.
  5. Strategy: A plan or approach that a business uses to promote its products and attract customers.
  6. Audience – The group of consumers most likely to buy a product or service.
  7. Campaign: A series of ads that work together to promote a product over a certain period of time.
  8. - The item or service that a company offers to meet the needs or wants of customers. A product can be physical (like a phone or a pair of shoes) or intangible (like a service such as a haircut).
  9. Research – The process of gathering information about consumers' needs and preferences.

17 Clues: – The methods used to increase awareness or sales of a product. • Audience – The group of consumers most likely to buy a product or service. • Selling products directly to consumers, usually through stores or online websites. • Research – The process of gathering information about consumers' needs and preferences. • ...

Tier 2 Crossword 2025-12-16

Tier 2 Crossword crossword puzzle
Across
  1. You will not leave a message for this Service Provider if the issue is resolved.
  2. What should you place an account on before troubleshooting?
  3. What type of system has a battery located in the keypad?
  4. Who can be called if all troubleshooting options are exhuasted?
  5. This must be provided by the customer in order to offer Tier 2 assistance.
  6. What is the most common cause if the trouble is a communications failure or communication trouble?
Down
  1. What type of system has a battery located in the control panel?
  2. What can you offer to help the customer with if they are unable to arm the panel due to a fault?
  3. What type of signal can be received if a sensor is not closed properly?
  4. What is the code that can be used to disarm the system but will send a dispatchable signal?
  5. What is attached in the transformer with black and red wires?
  6. Can you assist a customer with Tier 2 assistance if they do not have a password?
  7. Where can you find the battery for a hardwired system?
  8. What is the last resort that you should offer if unable to silence the system?
  9. A service message must always be left for this Tier 2 Service Provider.

15 Clues: Where can you find the battery for a hardwired system? • What type of system has a battery located in the keypad? • What should you place an account on before troubleshooting? • What is attached in the transformer with black and red wires? • What type of system has a battery located in the control panel? • ...

Crossword Review 2025-03-06

Crossword Review crossword puzzle
Across
  1. What is the acronym we can use to help come up with questions that spark conversation and uncover needs?
  2. What knowledge article has info on all of our current equipment promotions and discount information?
  3. What do we call the portion of the call where we advise the customer we will be asking questions to find them the best promos/savings/offers?
  4. We use _______ to get help when we aren't sure what our next steps would be.
  5. We use _____ for any troubleshooting call.
  6. Every ______ seconds, we need to check back with the customer when we have them on a hold with music.
  7. We pull up all of our tools using the ______ _______.
  8. CPNI stands for Customer _______ ________ Information.
  9. Where in OPUS do we see all the offers a customer may qualify for?
  10. What is the tool we use to make changes to a customer's plan, add lines to an account, or process adjustments??
  11. If our customer is active military, a veteran, a nurse/doctor, a teacher, or a first responder, they can potentially qualify for one of our _________ _________.
  12. If a customer is being deployed, one option we can offer them is to "cancel" the line and hold the number for up to ______ ____ months max.
  13. Which tier of our Unlimited Your Way plan includes usage in 20 additional countries aside from the US, Mexico, and Canada?
  14. The type of home internet service that uses glass to move data at the speed of light is called _______.
  15. Another AYS commitment; we should avoid stuff like jargon in order to keep things ________.
  16. The first At Your Service commitment is the be the ________.
  17. Where can we access a virtual simulation of a customer's device type?
  18. One way to show the customer that we are here for them, is to make sure we are actively ________.
  19. If a customer does not have Fiber available, you can check if they have _____ _________ ____ available as an alternative.
Down
  1. To rapidly build a quote for a customer, you can access _____ _____ from MST.
  2. What is the name of the insurance features we offer customers to protect their connected devices?
  3. The _____ _____ _____ has all kinds of plan, feature, and promotion information, as well as helpful tools like Quick Quote.
  4. If your customer is employed through Walmart, what program could we consider for our customer to save them money?
  5. To protect our customers, we use _____ to mask payment info when we are in a WFH role
  6. If a customer wants to use their AT&T phone with a new carrier, they will have to first _______ their device.
  7. Anytime we cancel a line due to a customer being _______, we have to submit a case in Customer Central after we process the cancellation.
  8. As a last resort, we can potentially offer to convert a customer's postpaid account to a _______ account to save them from cancelling over costs.
  9. One example of how we can offer _________, is to take extra time or effort to research an issue or explain things to the customer.
  10. The _____ ____ has instructions for all kinds of transactions that can be performed in OPUS.
  11. A Transfer of ________ _________ is when we move a number from one AT&T account to another one under a different account holder.
  12. What is one ferret-themed tool we can use to send customers a text message?
  13. What feature costs $10 and allows customer to trade in their phone to wipe their remaining installment and do an early upgrade?
  14. What feature do we offer customers who are travelling internationally to a covered country?
  15. A good offer should always include the price, product, and the __________.
  16. It's a best practice to always offer _________ _____ at the beginning of your call, just in case you end up talking about other plan options with the customer.
  17. Unverified callers must verify the number/account they're calling about, the account holder's name, and the account _______
  18. The customer's 14 day return period is commonly referred to as BRE, which stands for _______ _______ exchange?
  19. During the greeting portion of the call, we should _______ with the customer after acknowledging their issue.

38 Clues: We use _____ for any troubleshooting call. • We pull up all of our tools using the ______ _______. • CPNI stands for Customer _______ ________ Information. • The first At Your Service commitment is the be the ________. • Where in OPUS do we see all the offers a customer may qualify for? • Where can we access a virtual simulation of a customer's device type? • ...

Wowing our customers 2024-05-01

Wowing our customers crossword puzzle
Across
  1. Drawing people in through conversation and interaction
  2. more than expected
  3. Doing something quickly and with little waste
  4. Anticipating customer needs and taking action
  5. Attending to queries in a timely manner
  6. Able to change according to the situation
  7. Noticing details with care
  8. Showing sympathy and understanding
  9. Building relationships
  10. Stick to your word
Down
  1. A pleasant interaction
  2. Demonstrating courtesy and competence
  3. Go the extra mile
  4. A pillar of good customer service
  5. To make things easy
  6. Understanding customers on an emotional level
  7. A virtue when dealing with customers
  8. Express graditude
  9. Making sure to provide correct information to customers

19 Clues: Go the extra mile • Express graditude • more than expected • Stick to your word • To make things easy • A pleasant interaction • Building relationships • Noticing details with care • A pillar of good customer service • Showing sympathy and understanding • A virtue when dealing with customers • Demonstrating courtesy and competence • Attending to queries in a timely manner • ...

Marketing Vocabulary - Joy 2025-09-05

Marketing Vocabulary - Joy crossword puzzle
Across
  1. buyer
  2. utility
  3. customers loyalty
  4. builds customer perception
  5. make the right product or service available to the right
  6. know your customers
  7. orientation company success
  8. by offering something of value in-return
  9. utility
Down
  1. that have value for others
  2. trade
  3. a set of activities related to creating and exchange
  4. process the act of obtaining a desired object from
  5. the process of actually selling products or services
  6. at the right time

15 Clues: buyer • trade • utility • utility • customers loyalty • at the right time • know your customers • that have value for others • builds customer perception • orientation company success • by offering something of value in-return • process the act of obtaining a desired object from • a set of activities related to creating and exchange • the process of actually selling products or services • ...

enchanted 2024-05-15

enchanted crossword puzzle
Across
  1. wayfinding
  2. safety
  3. customer service
  4. apps
  5. benches
Down
  1. attractions
  2. food
  3. theme
  4. etickets
  5. restrooms

10 Clues: food • apps • theme • safety • benches • etickets • restrooms • wayfinding • attractions • customer service

Vocab Glossary 2022-12-01

Vocab Glossary crossword puzzle
Across
  1. objectives- Goals a company hopes to accomplish through its pricing strategies
  2. budget- The amount of money a business plans to spend on promoting its goods and services during a certain period of time
  3. An organizational function and a set of processes for creating, communicating, and delivering value to customers and for managing customer relations in ways that benefit the organization and its stakeholders
  4. decisions- Marketing element referring to what goods, services, or ideas a business will offer its customers
  5. - A customer or a potential customer who has an unfulfilled desire and is financially able and willing to satisfy that desire
  6. A marketing function that involves determining and adjusting prices to maximize return and meet customers’ perceptions of value
  7. share - An organization’s portion of the total industry sales in a specific market
  8. (Distribution)- Marketing element focusing on considerations in getting a selected product in the right place at the right time
  9. mix- The combination of the four elements of marketing—product, place, promotion, and price
  10. margin- A ratio of net profit (after taxes) divided by net sales that reflects the profit per dollar of sales
Down
  1. store- A retail store competing on the basis of low prices and offering limited customer service
  2. research- The systematic gathering, recording, and analyzing of data about a specific issue, situation, or concern
  3. price- The amount of money that the buyer is willing to pay and the seller is willing to accept for a good or service
  4. The rivalry between two or more businesses to attract scarce customer dollars
  5. The message channel used by a seller to promote a good, service, or idea (e.g., radio, television, newspapers, magazines)
  6. decisions- Marketing element referring to selection of the various types of communications that marketers use to inform, persuade, or remind customers of their products

16 Clues: The rivalry between two or more businesses to attract scarce customer dollars • objectives- Goals a company hopes to accomplish through its pricing strategies • share - An organization’s portion of the total industry sales in a specific market • mix- The combination of the four elements of marketing—product, place, promotion, and price • ...

Marketing 2025-01-29

Marketing crossword puzzle
Across
  1. good, service, or idea
  2. person who helps determine the marketing needs of a company, develops and implements marketing plans, and focuses on customer satisfaction
  3. customer who buys a product for his/her own use
Down
  1. physical item that can be touched
  2. dynamic activities that identify, anticipate, and satisfy customer demand while making a profit
  3. something that a person desires, but could live without
  4. something necessary for survival
  5. an action that is done for you, usually for a fee
  6. concept, cause, issue, image, or philosophy

9 Clues: good, service, or idea • something necessary for survival • physical item that can be touched • concept, cause, issue, image, or philosophy • customer who buys a product for his/her own use • an action that is done for you, usually for a fee • something that a person desires, but could live without • ...

February 2024 Customer Service Crossword 2024-02-07

February 2024 Customer Service Crossword crossword puzzle
Across
  1. The department that issues building permits (two words).
  2. What is required by state law to assure that a customer’s project meets safety requirements, complies with state law/city/township codes, and follows the approved plan?
  3. _________is where customers can pay property taxes.
  4. Out of all of the Districts in Scott County, District 1 includes the most townships; which township is missing from the following list: Belle Plaine, Blakeley, Helena, Jackson, ________, St. Lawrence, Sand Creek.
  5. If one wants assistance searching for information on a historical plat, they contact____________________ (two words).
  6. A _____ shows you how a tract of land is divided into lots in your county. It is drawn to scale and records the land's size, boundary locations, nearby streets, flood zones, and any easements or rights of way.
Down
  1. What areas does Building Inspections serve (hint: think bigger than a person, smaller than a County, but not a city)?
  2. What official document gives a resident authorization to build or operate?
  3. Definition: the territory or sphere of activity over which the legal authority of a court or other institution extends.
  4. The only type of ID in Minnesota, other than a Passport or a Passport Card, that will allow a U.S. Citizen to cross borders?
  5. What job title at the County would one contact to review Subdivision Plats, Registered Land Surveys and Common Interest Community Plats?
  6. A ______ is a drainage system established, constructed, and managed by a Drainage Authority, or board having jurisdiction over the drainage system.
  7. Where should a customer apply for a building permit (two words)?
  8. The department where customers can obtain a birth, death, or marriage certificate (two words).
  9. The only acceptable form of government-issued personal identification required for international travel?
  10. The street the main entrance is on.

16 Clues: The street the main entrance is on. • _________is where customers can pay property taxes. • The department that issues building permits (two words). • Where should a customer apply for a building permit (two words)? • What official document gives a resident authorization to build or operate? • ...

Customer Experience Crossword Puzzle 2020-05-17

Customer Experience Crossword Puzzle crossword puzzle
Across
  1. The people we are here to serve.
  2. Be concerned about the customer.
  3. You do this with your ears to find out what customers want.
  4. It's not sympathy but shows we understand.
  5. We must aim to get customer right the ________ time.
Down
  1. Exchange information.
  2. Try to give customers more than one option to ______ from.
  3. What the customer want from us when there is a problem.
  4. To meet customer needs or wants.
  5. How we want our customers to feel as a result of our service.

10 Clues: Exchange information. • The people we are here to serve. • To meet customer needs or wants. • Be concerned about the customer. • It's not sympathy but shows we understand. • We must aim to get customer right the ________ time. • What the customer want from us when there is a problem. • Try to give customers more than one option to ______ from. • ...

Indirectcompetion 2025-10-17

Indirectcompetion crossword puzzle
Across
  1. - set pricing based on competitor
  2. - services that solve same core customer problems
  3. - original information firsthand
  4. - making product or service available for the consumer
Down
  1. - a method of pricing a service or product
  2. - Sell similar products to same target market
  3. - information already collected by someone else
  4. - prioritzing value to a customer
  5. - New product or servive priced at low initial price

9 Clues: - original information firsthand • - set pricing based on competitor • - prioritzing value to a customer • - a method of pricing a service or product • - Sell similar products to same target market • - information already collected by someone else • - services that solve same core customer problems • - New product or servive priced at low initial price • ...

Customer Service Puzzle - Day 1 2024-10-07

Customer Service Puzzle - Day 1 crossword puzzle
Across
  1. We do not want these at the Service Desk
  2. Another name for a caller or customer
  3. you A phrase to express gratitude
  4. We use to this aid to confirm information or troubleshooting steps
  5. We love receiving these at the Service Desk
Down
  1. We are not the help desk, we are the...
  2. Not an Incident, but an...
  3. When you understand a caller's concern, you___it
  4. Another word for service
  5. We aim for 100%_____evaluations
  6. The survey that callers complete to rate our service
  7. A phrase used to end a day
  8. We are Service Desk...

13 Clues: We are Service Desk... • Another word for service • Not an Incident, but an... • A phrase used to end a day • We aim for 100%_____evaluations • you A phrase to express gratitude • Another name for a caller or customer • We are not the help desk, we are the... • We do not want these at the Service Desk • We love receiving these at the Service Desk • ...

Hayden Huynh Buisness Vocab 2022-04-29

Hayden Huynh Buisness Vocab crossword puzzle
Across
  1. Location
  2. Celebrity
  3. Frosted Flake Tiger
  4. HOw much an item cost
  5. Outside
  6. Gathering
Down
  1. Thought
  2. Just do it
  3. Helping a customer
  4. going against others for free stuff
  5. Nike Check
  6. Discount
  7. Amazing
  8. Selling

14 Clues: Thought • Amazing • Selling • Outside • Location • Discount • Celebrity • Gathering • Just do it • Nike Check • Helping a customer • Frosted Flake Tiger • HOw much an item cost • going against others for free stuff

Sales & Service Crossword 2013-06-09

Sales & Service Crossword crossword puzzle
Across
  1. PRODUCTS AND
  2. OUR WEALTH MANAGEMENT PARTNER
  3. COMING SOON TO MOBILE BANKING
  4. SECONDS TO ACKNOWLEDGE THE CUSTOMER
  5. THE "F" IN F.A.C.E.
Down
  1. MOST POPULAR CONSUMER CHECKING ACCOUNT
  2. A TYPE OF CONSUMER LOAN
  3. THE BASIS OF CUSTOMER SERVICE
  4. INSTANT ISSUE
  5. THE BEST KIND OF START
  6. THE NEWEST TYPE OF BANKING

11 Clues: PRODUCTS AND • INSTANT ISSUE • THE "F" IN F.A.C.E. • THE BEST KIND OF START • A TYPE OF CONSUMER LOAN • THE NEWEST TYPE OF BANKING • OUR WEALTH MANAGEMENT PARTNER • THE BASIS OF CUSTOMER SERVICE • COMING SOON TO MOBILE BANKING • SECONDS TO ACKNOWLEDGE THE CUSTOMER • MOST POPULAR CONSUMER CHECKING ACCOUNT

Communication in Customer Service 2025-11-04

Communication in Customer Service crossword puzzle
Across
  1. Customer comments used to improve products or service
  2. Keeping information private
  3. Hearing carefully what the customer says
  4. Saying thank you
Down
  1. Using your face or hands to show meaning
  2. Asking for more details
  3. Treating everyone the same
  4. To help fix a problem
  5. What you do after helping a customer
  6. Showing you understand how someone feels

10 Clues: Saying thank you • To help fix a problem • Asking for more details • Treating everyone the same • Keeping information private • What you do after helping a customer • Using your face or hands to show meaning • Showing you understand how someone feels • Hearing carefully what the customer says • Customer comments used to improve products or service