customer service Crossword Puzzles
Basic terms 2013-05-22
Across
- b_s_n_s_
- c_m_a_y
- c_s_o_e_
- m_n_f_c_u_e
- p_i_e
Down
- m_r_e_i_g
- c_a_i_y
- p_o_u_t
- f_n_n_e
- s_r_i_e
10 Clues: p_i_e • c_m_a_y • c_a_i_y • p_o_u_t • f_n_n_e • s_r_i_e • b_s_n_s_ • c_s_o_e_ • m_r_e_i_g • m_n_f_c_u_e
Dasha Crossword March 5th 2024-03-05
Across
- doingworkforpeople
- takeinoringest
- synonymtohelp
- personwhobuys
- workwithclients
Down
- femaleserver
- dancemoves
- oppositeofprovide
- feelinpast
- commercialbusiness
10 Clues: dancemoves • feelinpast • femaleserver • synonymtohelp • personwhobuys • takeinoringest • workwithclients • oppositeofprovide • doingworkforpeople • commercialbusiness
คำศัพท์ หลักการธุรกิจการค้าสมัยใหม่ 2024-10-16
Across
- การแข่งขัน
- การจัดโปรโมชั่น
- สถานที่ตั้งร้านค้า
- ลูกค้า
- ระบบบาร์โค้ด
- การสรรหา
Down
- ธุรกิจการค้าสมัยใหม่
- ร้านค้าปลีก
- การจัดผังร้านค้า
- การบริการ
10 Clues: ลูกค้า • การสรรหา • การบริการ • การแข่งขัน • ร้านค้าปลีก • ระบบบาร์โค้ด • การจัดโปรโมชั่น • การจัดผังร้านค้า • สถานที่ตั้งร้านค้า • ธุรกิจการค้าสมัยใหม่
Business Terms 2023-04-12
Across
- Filtered Payment
- money from a product or activity
- Rate Percentage of consumer transactions, typically online
- all the benefits received from an investment
- Gemeralized Persona of your Target
- Profit from a product or service after all expenses have been covered.
- Costs Required Payments
Down
- Provide an purpose or motivation for using a product or service
- Interest from a customer, regardless of research
- Costs Variety Costs
- Total Payment
- Combines words with pictures to achieve understanding
- Sizable
- process of selling a product or service
- Persona Your motive as a person
15 Clues: Sizable • Total Payment • Filtered Payment • Costs Variety Costs • Costs Required Payments • Persona Your motive as a person • money from a product or activity • Gemeralized Persona of your Target • process of selling a product or service • all the benefits received from an investment • Interest from a customer, regardless of research • ...
Grocery Shopping Vocab 2021-10-24
Across
- The price for one item or measurement such as a pound, ounce, kilogram.
- Things that we pay a skilled worker to do (doctor, plumber, mechanic)
- A piece of paper that gives the customer money off an item.
- Information that tells what ingredients are and what the nutrient content is.
- A person that handles payments and gives receipts in a grocery store.
- A checkout lane for shoppers with 12 items or less.
- The person in charge of a store.
- Items that have bars and spaces that can be read with a scanner to tell the price.
- Items the we buy that are tangible (we can touch)
Down
- A service offered by stores where customers can order online and then pick them up in their car.
- A person that buys goods or services.
- To reduce or lower the price of an item.
- Money that is given back to the customer for something that they bought.
- A piece of paper that shows what was purchased.
- Used to weigh items
- Buy One Get One Free
16 Clues: Used to weigh items • Buy One Get One Free • The person in charge of a store. • A person that buys goods or services. • To reduce or lower the price of an item. • A piece of paper that shows what was purchased. • Items the we buy that are tangible (we can touch) • A checkout lane for shoppers with 12 items or less. • ...
Grocery Shopping Vocab 2021-10-25
Across
- Information that tells what ingredients are and what the nutrient content is.
- A service offered by stores where customers can order online and then pick them up in their car.
- A person that buys goods or services.
- Buy One Get One Free
- The price for one item or measurement such as a pound, ounce, kilogram.
- A piece of paper that gives the customer money off an item.
- Items the we buy that are tangible (we can touch)
- A checkout lane for shoppers with 12 items or less.
Down
- The person in charge of a store.
- Items that have bars and spaces that can be read with a scanner to tell the price.
- used to weigh items
- To reduce or lower the price of an item.
- Things that we pay a skilled worker to do (doctor, plumber, mechanic)
- A person that handles payments and gives receipts in a grocery store.
- A piece of paper that shows what was purchased.
- Money that is given back to the customer for something that they bought.
16 Clues: used to weigh items • Buy One Get One Free • The person in charge of a store. • A person that buys goods or services. • To reduce or lower the price of an item. • A piece of paper that shows what was purchased. • Items the we buy that are tangible (we can touch) • A checkout lane for shoppers with 12 items or less. • ...
Grocery Vocabulary 2021-10-25
Across
- Information that tells what ingredients are and what the nutrient content is.
- A service offered by stores where customers can order online and then pick them up in their car.
- A person that buys goods or services.
- Buy One Get One Free
- The price for one item or measurement such as a pound, ounce, kilogram.
- A piece of paper that gives the customer money off an item.
- Items the we buy that are tangible (we can touch)
- A checkout lane for shoppers with 12 items or less.
Down
- The person in charge of a store.
- Items that have bars and spaces that can be read with a scanner to tell the price.
- used to weigh items
- To reduce or lower the price of an item.
- Things that we pay a skilled worker to do (doctor, plumber, mechanic)
- A person that handles payments and gives receipts in a grocery store.
- A piece of paper that shows what was purchased.
- Money that is given back to the customer for something that they bought.
16 Clues: used to weigh items • Buy One Get One Free • The person in charge of a store. • A person that buys goods or services. • To reduce or lower the price of an item. • A piece of paper that shows what was purchased. • Items the we buy that are tangible (we can touch) • A checkout lane for shoppers with 12 items or less. • ...
Top 10 complaints 2023-04-24
Across
- What you buy
- A dishwasher, microwave or oven
- Account (rekening)
- Permission to do/use something
- Bring to your house
- Not working correctly
- Disagreement
- Not showing the real thing
- The way someone acts
- Message to say you're unhappy about a service/product
- Bad car or fruit!
Down
- False
- time wasted because somethin is not in/on time
- bill with specific information
- Person who rents a house
- Money you pay to live in a house
- Fraud, trick
- Money you owe someone
- Person who buys a product/service
- Not legal
20 Clues: False • Not legal • What you buy • Fraud, trick • Disagreement • Bad car or fruit! • Account (rekening) • Bring to your house • The way someone acts • Not working correctly • Money you owe someone • Person who rents a house • Not showing the real thing • bill with specific information • Permission to do/use something • A dishwasher, microwave or oven • Money you pay to live in a house • ...
Auto 1 2017-10-18
Across
- Working hourly
- Automotive Service Excellent
- An example is a Saturn
- Working on the average time to do a job
- Customer service rep
- Contracting out specialty work
- Specializes working on brakes
- Diagnoses computers on cars
- Engine is mounted sideways
- Only person who can flag an RO
Down
- Technician specializes on suspension systems
- Removes and replaces engines
- Annual pay
- does oil changes
- Diagnoses mechanical and electrical faults
- Rotary engine
- Mustang is an example of this
- Original Equipment
- Shaft connected to and drives the wheels
- Automotive Youth Educational Systems
- Natinal Automotive Technicians Educational Foundation
21 Clues: Annual pay • Rotary engine • Working hourly • does oil changes • Original Equipment • Customer service rep • An example is a Saturn • Engine is mounted sideways • Diagnoses computers on cars • Removes and replaces engines • Automotive Service Excellent • Mustang is an example of this • Specializes working on brakes • Contracting out specialty work • Only person who can flag an RO • ...
Auto 1 2017-10-18
Across
- Natinal Automotive Technicians Educational Foundation
- Automotive Youth Educational Systems
- Specializes working on brakes
- Customer service rep
- Working on the average time to do a job
- Diagnoses computers on cars
- Shaft connected to and drives the wheels
- Removes and replaces engines
- Mustang is an example of this
- Technician specializes on suspension systems
Down
- Original Equipment
- Contracting out specialty work
- Engine is mounted sideways
- Working hourly
- does oil changes
- Diagnoses mechanical and electrical faults
- Rotary engine
- Annual pay
- Automotive Service Excellent
- Only person who can flag an RO
- An example is a Saturn
21 Clues: Annual pay • Rotary engine • Working hourly • does oil changes • Original Equipment • Customer service rep • An example is a Saturn • Engine is mounted sideways • Diagnoses computers on cars • Automotive Service Excellent • Removes and replaces engines • Specializes working on brakes • Mustang is an example of this • Contracting out specialty work • Only person who can flag an RO • ...
Domestic And International Airports 2018-06-21
Across
- bag checks, xrays
- after customs
- AVSEC
- where you can pray
- sign of man and women
- customer service agent
- They sniff bags
- EK
- before customs
- 'L' in LAGS
Down
- UM
- PSA
- 'G' in LAGS
- ATC
- sign of phone
- NPL
- 'A' in LAGS
- who founded menzies
- sign of question mark
19 Clues: UM • EK • PSA • ATC • NPL • AVSEC • 'G' in LAGS • 'A' in LAGS • 'L' in LAGS • after customs • sign of phone • before customs • They sniff bags • bag checks, xrays • where you can pray • who founded menzies • sign of man and women • sign of question mark • customer service agent
Concessions 2013-10-06
Across
- Covers up to $100 to buy such things as a mini fridge when customer's Refrigerator is down
- Allows the customer to exchange their product for a more expensive model, while it is still under warranty
- This will help cover costs when Mower or Snow Thrower is down for extended period
- Customer can use these like cash at Sears and Kmart
- Offer for Sears to repair the customer's product
Down
- Allows you to increase the coverage time for a customer's Protection Agreement
- Allows you to refund a customer up to $65 for a product repair
- Allows the customer to exchange a product for the same product, while it is still under warranty
- If customer wants to replace their product, this will give them 10% off at Sears, up to $100
- Requires the store to respond to a customer issue or complaint. Different levels can be sent.
- Written communication to the customer, that Sears tells the customer they are "sorry" for a particular issue or inconvenience
- This will help cover costs when Washer or Dryer is down for extended period
- Provides customer $5 off next purchase
13 Clues: Provides customer $5 off next purchase • Offer for Sears to repair the customer's product • Customer can use these like cash at Sears and Kmart • Allows you to refund a customer up to $65 for a product repair • This will help cover costs when Washer or Dryer is down for extended period • ...
Marketing Essentials 1.1 2020-09-16
Across
- customer relationship management; the aspect of marketing that combines customer information with customer service and marketing communications
- those who use a product (slide 32)
- intangible items that are bought and sold
- tangible items that are bought and sold
- product, price, promotion, place
Down
- those who buy a product (slide 32)
- the idea that a business should strive to satisfy customer's needs and wants while generating a profit
- process of planning, pricing, promoting products to satisfy customers
- attributes of goods and service that make them capable of satisfying consumer's wants and needs
- process of classifying people who form a given market into even smaller groups
- refers to all the people who might buy a product
11 Clues: product, price, promotion, place • those who buy a product (slide 32) • those who use a product (slide 32) • tangible items that are bought and sold • intangible items that are bought and sold • refers to all the people who might buy a product • process of planning, pricing, promoting products to satisfy customers • ...
Marketing and Sales 2025-10-20
Across
- A product or service that is sold to the same customer base competing for the same market
- A price set to compete with similar products or services
- Producer to Consumer
- Data that already has been used and collected by someone else for a different purpose and then is reused
Down
- Something sold low to gain traction and then sold at a higher price
- Data collected firsthand directly from an original source
- - A business that sells a similar product or service still fulfilling the customers needs
- The cost of acquiring a new customer
- A strategy to value a product or service delivered to customer rather than profit or competitive pricing
9 Clues: Producer to Consumer • The cost of acquiring a new customer • A price set to compete with similar products or services • Data collected firsthand directly from an original source • Something sold low to gain traction and then sold at a higher price • - A business that sells a similar product or service still fulfilling the customers needs • ...
Marketing Quarter 3 Crossword 2022-02-18
Across
- coordinate sales and promotional plans with buying and pricing
- having a life long pr existence
- spending time in the workplace with someone as he or she goes through a normal workday
- marked by practical intelligence
- a reason a customer buys a product
- a retail-selling approach in which salespeople ask customers if they need assistance
- intangible attribute related to the sale of a product that customers find important
- a sale lead; a potential customer
- basic, physical, or intended attribute of a product or purchase
- a retail-selling approach in which salespeople ask customers if they need assistance
- advantage or personal satisfaction a customer will get from a good or service
- method when salespeople ask previous customers for names of potential customers
- a feeling expressed by a customer through association with a product
Down
- the process of locating as many potential customers as possible without checking leads beforehand
- tangible attribute that helps explain how a product is constructed
- expressing oneslef without the use of works, such as with facial expressions, eye movement, and hand motions
- a conscious, logical reason for a purchase
- a question that requires more than a "yes" or "no" answer and requires respondents to construct their own response
- a retail approach method in which the salesperson welcomes the customer to the store
- selling that matches the characteristics of a product to a customer's wants and needs
- a feeling of sympathetic and mutual understanding
- a reason for remaining a loyal customer of a company
- a recommendation of another person who might buy the product being sold
- the function of a product feature and its benefit to a customer
24 Clues: having a life long pr existence • marked by practical intelligence • a sale lead; a potential customer • a reason a customer buys a product • a conscious, logical reason for a purchase • a feeling of sympathetic and mutual understanding • a reason for remaining a loyal customer of a company • coordinate sales and promotional plans with buying and pricing • ...
TTS MAPEL KOMPUTER AKUNTANSI 2024-01-24
Across
- pelanggan
- penerimaan
- faktur
- penawaran
- utang
Down
- penjualan
- jasa
- jurnal
- menyimpan
- piutang
10 Clues: jasa • utang • jurnal • faktur • piutang • pelanggan • penjualan • menyimpan • penawaran • penerimaan
AP WASTE HARMONICS 2023-11-11
Across
- when the vendor stops picking up waste due to an issue, typically with payment. Can be called service interruption or credit hold
- compacted/binded recyclable materials, usually in rectangles
- when a payment is due, Net 30 due 30 days from the last day of the month of service
- Memo when we are given a refund from vendor for services, if we made a double payment, or paid something we shouldn't have. These need to be put into NS for documentation and application to a future invoice
- the company groups that need waste removal, they pay us
- one of the processes used when invoice totals don't match the PO's (within 3%)
- biodegradable waste (food)
- A vendor that has to be used in certain areas, we have to pay all they charge us (fees, finance fees)
- these are how we organize invoices in DocuPeak, each AP Rep has their own letter assigned to them, each letter has 4 folders (A1, A2, A3, A4) which can automatically date the invoices when loaded into DocuPeak
- going through payments and account histories to find discrepancies that need to be corrected, either on our end or the vendors
- these are created when an invoice doesn't match the PO we have for various reasons. These are sent to the appropriate department and person based on the reason we choose and the location we put in
- bill to customer from Waste Harmonics or bill to Waste Harmonics from vendor
- When a vendor makes a trip to pick up trash and the bin/container/dumpster is empty or not full enough to haul
- proof of the weight of the waste that was hauled
Down
- the current month in which we are "paying" out of
- these are created by customers and customer service reps for documentation on any issues
- the company that does the actual waste removal, that we pay
- an amount of an item or price that doesn't match our system with the vendors
- an official document given to the customer as a way to document the exchange of purchases. These generate the PO's for AP to use
- recycling that is mixed with trash, so it must be disposed of as trash
- credits given to us and the customer for OCC hauls, usually credits on invoices
21 Clues: biodegradable waste (food) • proof of the weight of the waste that was hauled • the current month in which we are "paying" out of • the company groups that need waste removal, they pay us • the company that does the actual waste removal, that we pay • compacted/binded recyclable materials, usually in rectangles • ...
March Motors Puzzle 06/09/2023 2023-06-05
Across
- "Hey, _________! The internet isn't working"
- This team cleans the vehicles
- 12 months / 12k miles
- When a customer has all of the requirements to finance
- Payments run on the scheduled date on a card on file
- Black liquid that lubricates the engine
- Answer this when it rings
Down
- Every vehicle has these 4 Round Rubber items
- $150 check for bringing a new customer
- Our best selling truck
- Corolla, Tacoma, Tundra, 4-Runner
- The balance left to be paid on a car loan
- Document sales gives to a customer for free service, "We ___."
13 Clues: 12 months / 12k miles • Our best selling truck • Answer this when it rings • This team cleans the vehicles • Corolla, Tacoma, Tundra, 4-Runner • $150 check for bringing a new customer • Black liquid that lubricates the engine • The balance left to be paid on a car loan • Every vehicle has these 4 Round Rubber items • "Hey, _________! The internet isn't working" • ...
Customer service week 2021-09-28
Across
- Customer complaints should be seen as _____ to improve service.
- Focus on the solution, not the ______.
- A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement.
- Anticipating problems, heading them off, and alerting customers is being _____.
Down
- The annual celebration of the importance of customer service is ________.
- Being of service or assistance
- Transmit information
- You start each call with a friendly ____.
8 Clues: Transmit information • Being of service or assistance • Focus on the solution, not the ______. • You start each call with a friendly ____. • Customer complaints should be seen as _____ to improve service. • The annual celebration of the importance of customer service is ________. • Anticipating problems, heading them off, and alerting customers is being _____. • ...
*Customer Service week* 2016-09-18
Across
- Focus on all of the elements in a proper closing.
- a settled way of thinking or feeling about someone or something, typically one that is reflected in a person's behavior
- the type of sound in your voice showing clients you have the ability to help them.
- Focus on speaking to the customer with a smile in your voice
- their is no I in _______
Down
- consisting in or characterized by the presence or possession of features or qualities rather than their absence.
- Focus on what the customer is really saying.
- Show the customer you care by being upbeat, friendly and patient
8 Clues: their is no I in _______ • Focus on what the customer is really saying. • Focus on all of the elements in a proper closing. • Focus on speaking to the customer with a smile in your voice • Show the customer you care by being upbeat, friendly and patient • the type of sound in your voice showing clients you have the ability to help them. • ...
BSBOPS203 Customer service 2024-09-06
Across
- This is the person you are serving
- You may be able to get your money back
- You need to do this carefully and actively when dealing with a customer
- This is the national agency that protects consumer rights all over Australia
Down
- This is the same as consumer rights
- Change of...
- This is what we do with all confidential information from customers
- That is the Australian consumer law that protects customers in Australia
8 Clues: Change of... • This is the person you are serving • This is the same as consumer rights • You may be able to get your money back • This is what we do with all confidential information from customers • You need to do this carefully and actively when dealing with a customer • That is the Australian consumer law that protects customers in Australia • ...
Auto 1 2017-10-18
Across
- Customer service rep
- Natinal Automotive Technicians Educational Foundation
- Rotary engine
- Automotive Youth Educational Systems
- Original Equipment
- An example is a Saturn
- Shaft connected to and drives the wheels
- Diagnoses computers on cars
- Mustang is an example of this
- Specializes working on brakes
- Automotive Service Excellent
Down
- Only person who can flag an RO
- Working on the average time to do a job
- Working hourly
- Removes and replaces engines
- Diagnoses mechanical and electrical faults
- does oil changes
- Technician specializes on suspension systems
- Engine is mounted sideways
- Annual pay
- Contracting out specialty work
21 Clues: Annual pay • Rotary engine • Working hourly • does oil changes • Original Equipment • Customer service rep • An example is a Saturn • Engine is mounted sideways • Diagnoses computers on cars • Removes and replaces engines • Automotive Service Excellent • Mustang is an example of this • Specializes working on brakes • Only person who can flag an RO • Contracting out specialty work • ...
Xfinity 2024-11-19
Across
- bundle of streaming apps
- NBC Streaming service
- Apple device
- We are a _
- 125+ channels
- Makes you the most money
- 185+ channels
- Residential services
- Customer perks
- Worth $75 GAR
- Mother company
- what you should sell with every mobile device
Down
- best way to view your home
- xfinity streaming device
- Have service while in a outage
- hunters favorite video game
- 14+year customers
- devices with bigger screens
- Samsung device
- Google device
- 10+ channels
- unlimited internet services
- devices you can wear
- insurance for phones
24 Clues: We are a _ • Apple device • 10+ channels • 125+ channels • 185+ channels • Google device • Worth $75 GAR • Samsung device • Customer perks • Mother company • 14+year customers • Residential services • devices you can wear • insurance for phones • NBC Streaming service • xfinity streaming device • bundle of streaming apps • Makes you the most money • best way to view your home • ...
RIE Crossword 2024-08-02
Across
- Populate Customer Account
- Planning and Requesting
- Not Ahead
- 360 View
- Let There Be Light
- Controls Gas Pressure
- Capable to Log-In
- Take to Another Location
- Crews
Down
- Service Beneath
- Self Information
- Move About
- New Start
- Not Actual
- Can Access 24/7
- August 19
- In the Dark
- 911
- Gas Measurement
19 Clues: 911 • Crews • 360 View • New Start • Not Ahead • August 19 • Move About • Not Actual • In the Dark • Service Beneath • Can Access 24/7 • Gas Measurement • Self Information • Capable to Log-In • Let There Be Light • Controls Gas Pressure • Planning and Requesting • Take to Another Location • Populate Customer Account
BSBOPS203 Customer service 2024-09-06
Across
- This is the person you are serving
- You may be able to get your money back
- You need to do this carefully and actively when dealing with a customer
- This is the national agency that protects consumer rights all over Australia
Down
- This is the same as consumer rights
- Change of...
- This is what we do with all confidential information from customers
- That is the Australian consumer law that protects customers in Australia
8 Clues: Change of... • This is the person you are serving • This is the same as consumer rights • You may be able to get your money back • This is what we do with all confidential information from customers • You need to do this carefully and actively when dealing with a customer • That is the Australian consumer law that protects customers in Australia • ...
Quality Assurance 2023-08-03
Across
- Dimensions
- Sustaining high service quality level towards ensuring service excellence
- Quality management system
- degree of conformance
- term that constitutes of social behavior, ideas, beliefs, knowledge, habits, capabilities of particular people or society
- International Standard Organization
Down
- Quality Control
- Verification
- Gaps Analysis
- Quality Assurance
- Customer Experience
- Performance Excellence
12 Clues: Dimensions • Verification • Gaps Analysis • Quality Control • Quality Assurance • Customer Experience • degree of conformance • Performance Excellence • Quality management system • International Standard Organization • Sustaining high service quality level towards ensuring service excellence • ...
Phoenix 2024-12-05
Across
- O- a company
- C- whom you deal with
- I- a slip
- E- a process in service
- T- what you are
- K- a hall name
Down
- P- a project
- F- damage
- W- your training module
- P- a hall name
- C- a country
- S- your core work
12 Clues: F- damage • I- a slip • O- a company • P- a project • C- a country • P- a hall name • K- a hall name • T- what you are • S- your core work • C- whom you deal with • W- your training module • E- a process in service
Good Service 2020-07-15
Across
- a person who purchases goods or services
- the sum of all experiences a customer has with a supplier of goods and/or services
Down
- people choose to use a shop or buy one product
- the total customer experience with that business
- a customer who purchases products or services from a hospitality business
- carried out or performed without delay
- service that meets or exceeds customer satisfaction.
7 Clues: carried out or performed without delay • a person who purchases goods or services • people choose to use a shop or buy one product • the total customer experience with that business • service that meets or exceeds customer satisfaction. • a customer who purchases products or services from a hospitality business • ...
A.P.P.L.E & More 2023-10-13
Across
- when a customer is in store we
- a curtsey for customers who purchase in store and would like help getting started.
- enhances the user experience of APPLE Products
- show empathy
- APPLE step or service to gain customer info
- a mixture of apple services that make for a more affordable solution
- The identification and sharing acknowledgement of a team member who performed above the high level expected of thier role.
- great option for extending.
- get money for the product you have for the product you want
- allows me to show you a feature
- verbally recognizing the feelings and situation of a customer
Down
- the best way to protect your apple products
- a great way for customers who know exactly what they want and to get it quickly
- Something every interaction begins with
- back up, protect and sync customers' data
- Make the customer aware you are doing your best to help
- Confirm you understanding of customer needs
- consisting of hardware, services, accessories, and next steps.
- an important step for selling an iPhone.
- makes a purchase feel more complete
- we ask so that we can continue asking
- the identification of a behavior and its impact
- a free resource for small to medium companies
- Explain why we as questions
24 Clues: show empathy • great option for extending. • Explain why we as questions • when a customer is in store we • allows me to show you a feature • makes a purchase feel more complete • we ask so that we can continue asking • Something every interaction begins with • an important step for selling an iPhone. • back up, protect and sync customers' data • ...
Team Burson 2022-01-19
Across
- Type of transfer used when a complaint is present.
- Requirement to detect and prevent money laundering.
- If a customer threatens to go to Instagram and post all of their horrible experiences with the application process; what type of complaint would it be.
- We can proactively offer decline reasons to callers (T/F).
- A GP (General Purpose) application is considered archived at how many days after submission?
- Regulation to address insider trading.
- Number of business days to receive decline letter.
- System used for relationship verification.
- If a customer is declined with an FS/FD AND BH review rule present, who do you warm transfer to?
- When starting an application, we no longer ask if a customer has any of these items on a direct mail call.
- Capturing the customer's name, address, DOB, SSN and other identifying info is part of what regulatory requirement?
- Max # of minutes a customer can be placed on hold.
- A Re-evaluation requires you to obtain and document permission to pull credit when the customer indicates this item has been updated.
- If we are updating the address or completed a FS for Consumer statement, what group do we route to?
Down
- For non-urgent updates on approved applications, when should customers contact customer service after what event?
- Toggling (briefly switching auxes to reset your time available)is an example of what conduct violation?
- Maximum seconds of silence you can have on a call.
- Expression of dissatisfaction.
- Regulation that covers protection from discrimination.
- System used to clear CS,AM,NM,BFSSN, review rules.
- Regulation to prevent predatory Lending
- Deliver time for GP card.
- If a customer says "I can't believe I've been transferred around so many times! you're the 5th person I spoke to. This is ridiculous!" What type of complaint would this be?
- If the customer is declined due to a 4506T being needed to validate income, which group would you route to?
- Applicants in sanctioned countries may be declined due to this requirement.
- If an FS review rule is present and we are declining for UTV ITIN, what form does the customer need to submit?
- What word is missing from this disclosure that changes the meaning? By providing us with your cell phone number, you affirm you are the owner of the number or authorized to provide it and agree that we may contact you by any means, including automatic services, prerecorded or artificial voice messages, calls, text messages or any other data or voice transmission technology. Mobile carrier charges may apply.
27 Clues: Deliver time for GP card. • Expression of dissatisfaction. • Regulation to address insider trading. • Regulation to prevent predatory Lending • System used for relationship verification. • Maximum seconds of silence you can have on a call. • Type of transfer used when a complaint is present. • System used to clear CS,AM,NM,BFSSN, review rules. • ...
synonyms 2021-06-04
Across
- estbalish
- career
- financial input
- real estate
- correct
- the noun form of provide
- a large number of
- basic service
- the military tool for underwater usage
- small
- synthetic
Down
- old
- holiday
- customer
- later generation
- businessman
- buy
- farmer
- boat
- give up
- within the country or family
- international
- unprocessed
- clean
24 Clues: old • buy • boat • clean • small • career • farmer • holiday • correct • give up • customer • estbalish • synthetic • businessman • real estate • unprocessed • international • basic service • financial input • later generation • a large number of • the noun form of provide • within the country or family • the military tool for underwater usage
Vocab_a_l'hotel 2019-06-05
Across
- bellboy
- shampoo
- floor
- night
- toilet tissue
- restaurant
- reception
- key
- bathroom
- dinner
- towel
- heating system
- air-conditioner
- cold water
- shower
Down
- chambermaid
- receptionist
- person
- room
- drink
- table
- reservation
- soap
- breakfast
- lift
- lunch
- customer
- service manager
- hot water
- window
- bed
- view
32 Clues: key • bed • room • soap • lift • view • drink • table • floor • night • lunch • towel • person • dinner • window • shower • bellboy • shampoo • customer • bathroom • breakfast • reception • hot water • restaurant • cold water • chambermaid • reservation • receptionist • toilet tissue • heating system • service manager • air-conditioner
Customer Service Excellence 2014-08-05
Across
- If something in a customer’s message seems unclear or inconsistent, ask questions to _________.
- The ability to grasp the significance of the words we hear.
- Listening to the customer’s whole message can help you avoid jumping to __________.
Down
- Attributing one’s own feelings to someone else
- Assigning a reason for a customer’s behavior based on incorrect information can result in attribution __________.
- Selective perception involves jumping to conclusions or making faulty __________.
- Reduce external distractions and make an effort to ___________ on what a customer is saying.
- Engage in __________________ listening by avoiding interrupting and by paraphrasing.
8 Clues: Attributing one’s own feelings to someone else • The ability to grasp the significance of the words we hear. • Selective perception involves jumping to conclusions or making faulty __________. • Listening to the customer’s whole message can help you avoid jumping to __________. • ...
Customer Service Crossword 2020-10-09
Across
- Remove the middle letter of this last name, and get one
- First president of USA
- Hot Sauce King
- Shine bright like a
Down
- you three wishes
- I dream of
- has approximately 300 versions
- 80's song, come on
8 Clues: I dream of • Hot Sauce King • you three wishes • 80's song, come on • Shine bright like a • First president of USA • has approximately 300 versions • Remove the middle letter of this last name, and get one
Customer service complaints 2022-05-12
Across
- A customer's expression of dissatisfaction
- Positive feelings toward a business
- A guideline explaining how employees are to act and how they are to deal with customers
Down
- A business's employees
- A business's income after expenses
- A business's good name
- The step-by-step process personnel follow in performing a specific task
- A percentage of the total sale amount paid to the individual or business that makes the sale
8 Clues: A business's employees • A business's good name • A business's income after expenses • Positive feelings toward a business • A customer's expression of dissatisfaction • The step-by-step process personnel follow in performing a specific task • A guideline explaining how employees are to act and how they are to deal with customers • ...
Service Marketing 2015-10-06
Across
- tailoring service characteristics to meet each customer's specific need and preference
- internal standards that customers use to judge the quality of service experience
- reducing variation in service operations
- establishing a distinctive place in the mind of customers
- a lack consistency in outputs and inputs
- personal selling to prospective customers through telephone
- capable of being touch
- subconscious, deeply felt desires that often concern long time
Down
- any form of non-personal communication by a marketer to persuade target audience
- the full set of communication tools
- the core output produced by a firm
- a physical location where suppliers and customer meet to do business
- an act that creates benefits for customers
- all resources required to create service offering
- a name, phrase, design, symbol
- something that can not be touched
- a physical location where suppliers and customer meet to do business
- customer's voluntary decision to patronizing a specific firm
18 Clues: capable of being touch • a name, phrase, design, symbol • something that can not be touched • the core output produced by a firm • the full set of communication tools • reducing variation in service operations • a lack consistency in outputs and inputs • an act that creates benefits for customers • all resources required to create service offering • ...
Initial Contact and Sales Opening: Key Terms 2026-01-05
Across
- the benefit a product or service provides
- presenting yourself and your company
- the process of finding potential customers
- a positive connection or relationship with a customer
Down
- asking questions to understand customer needs
- gaining the customer’s interest at the start
- actively involving the customer in conversation
- paying close attention to what the customer says
- establishing a meaningful first interaction with a prospect
- continuing contact after the initial interaction
10 Clues: presenting yourself and your company • the benefit a product or service provides • the process of finding potential customers • gaining the customer’s interest at the start • asking questions to understand customer needs • actively involving the customer in conversation • paying close attention to what the customer says • ...
Customer Experience Crossword Puzzle 2020-05-17
Across
- The people we are here to serve.
- Be concerned about the customer.
- You do this with your ears to find out what customers want.
- It's not sympathy but shows we understand.
- We must aim to get customer right the ________ time.
Down
- Exchange information.
- Try to give customers more than one option to ______ from.
- What the customer want from us when there is a problem.
- To meet customer needs or wants.
- How we want our customers to feel as a result of our service.
10 Clues: Exchange information. • The people we are here to serve. • To meet customer needs or wants. • Be concerned about the customer. • It's not sympathy but shows we understand. • We must aim to get customer right the ________ time. • What the customer want from us when there is a problem. • Try to give customers more than one option to ______ from. • ...
shopin 2025-02-05
Across
- asisstant консультант
- покупатель
- корзина
- квитанция
Down
- полочки
- service самообслуживание
- тележка
- room примерочная
- sales скидки
- suit сидит
- касса
11 Clues: касса • полочки • тележка • корзина • квитанция • покупатель • sales скидки • room примерочная • suit сидит • asisstant консультант • service самообслуживание
Subunit 4.5 the Seven Ps 2024-01-19
Across
- The degree of customer knowledge and recognition of a particular brand in order to gain more customers.
- Describes one of the purposes of promotion in the marketing mix, which is used to notify or tell customers about a firm’s products.
- Adds a profit margin to the costs of production, thereby ensuring that each unit sold contributes towards the profits of the firm.
- The registered name used to identify a product of a particular business organization.
- Marketing approaches used to prolong or lengthen a product’s life cycle, e.g., price reductions or new promotional strategies.
- The value of a good or service that is paid by the customer.
Down
- Describes one of the purposes of promotion in the marketing mix, which is used to encourage or convince customers to make a purchase and to improve customer loyalty.
- A pricing method that involves a firm setting low prices so as to gain entry in a new market. The firm will then raise the price once the product or brand has established itself in the industry.
- Part of a firm’s marketing strategy in communicating the value of a brand and what the brand stands for.
- The expected earning potential of a brand, i.e., the likely future earning potential (value) of a particular brand.
- This refers to the ways in which a service is provided or delivered, such as various payment systems, queuing systems, after-sales care, and delivery service options.
- The degree of customer devotion to a particular brand.
- Pricing a product below its cost of production so as to attract customers to also buy other items (with a higher profit margin).
- This refers to both physical (goods) and non-physical (services) items sold by a business or purchased by a customer.
14 Clues: The degree of customer devotion to a particular brand. • The value of a good or service that is paid by the customer. • The registered name used to identify a product of a particular business organization. • The degree of customer knowledge and recognition of a particular brand in order to gain more customers. • ...
Marketing Terms 2025-03-06
Across
- - The location where the product is sold and how it is distributed to customers. This includes physical stores, online stores, or other distribution methods.
- Other businesses that sell similar products or services. Companies must keep an eye on their competition to stay ahead.
- Point: The cost of a product or service. Companies choose a price point based on how much customers are willing to pay.
- A short, catchy phrase used in advertising to make a product memorable. For example, Nike's "Just Do It."
- - The activity or business of promoting and selling products or services, including market research and advertising.
- – The methods used to increase awareness or sales of a product.
- Selling products directly to consumers, usually through stores or online websites.
- Loyalty: When customers continue to buy products from the same company because they trust the brand or have positive experiences with it.
Down
- A person who has a large following on social media and can influence people’s buying decisions.
- A person who buys or uses a product or service. Understanding customers is crucial for businesses to succeed.
- - The amount of money a customer must pay to purchase the product or service. The price is determined by factors such as production costs, competition, and the perceived value of the product.
- A person who buys or uses goods and services. A customer is also often referred to as a consumer.
- Strategy: A plan or approach that a business uses to promote its products and attract customers.
- Audience – The group of consumers most likely to buy a product or service.
- Campaign: A series of ads that work together to promote a product over a certain period of time.
- - The item or service that a company offers to meet the needs or wants of customers. A product can be physical (like a phone or a pair of shoes) or intangible (like a service such as a haircut).
- Research – The process of gathering information about consumers' needs and preferences.
17 Clues: – The methods used to increase awareness or sales of a product. • Audience – The group of consumers most likely to buy a product or service. • Selling products directly to consumers, usually through stores or online websites. • Research – The process of gathering information about consumers' needs and preferences. • ...
Tier 2 Crossword 2025-12-16
Across
- You will not leave a message for this Service Provider if the issue is resolved.
- What should you place an account on before troubleshooting?
- What type of system has a battery located in the keypad?
- Who can be called if all troubleshooting options are exhuasted?
- This must be provided by the customer in order to offer Tier 2 assistance.
- What is the most common cause if the trouble is a communications failure or communication trouble?
Down
- What type of system has a battery located in the control panel?
- What can you offer to help the customer with if they are unable to arm the panel due to a fault?
- What type of signal can be received if a sensor is not closed properly?
- What is the code that can be used to disarm the system but will send a dispatchable signal?
- What is attached in the transformer with black and red wires?
- Can you assist a customer with Tier 2 assistance if they do not have a password?
- Where can you find the battery for a hardwired system?
- What is the last resort that you should offer if unable to silence the system?
- A service message must always be left for this Tier 2 Service Provider.
15 Clues: Where can you find the battery for a hardwired system? • What type of system has a battery located in the keypad? • What should you place an account on before troubleshooting? • What is attached in the transformer with black and red wires? • What type of system has a battery located in the control panel? • ...
synonyms 2021-06-04
Across
- estbalish
- career
- financial input
- real estate
- correct
- the noun form of provide
- a large number of
- basic service
- the military tool for underwater usage
- small
- synthetic
Down
- old
- holiday
- customer
- later generation
- businessman
- buy
- farmer
- boat
- give up
- within the country or family
- international
- unprocessed
- clean
24 Clues: old • buy • boat • clean • small • career • farmer • holiday • correct • give up • customer • estbalish • synthetic • businessman • real estate • unprocessed • international • basic service • financial input • later generation • a large number of • the noun form of provide • within the country or family • the military tool for underwater usage
February 2024 Customer Service Crossword 2024-02-07
Across
- The department that issues building permits (two words).
- What is required by state law to assure that a customer’s project meets safety requirements, complies with state law/city/township codes, and follows the approved plan?
- _________is where customers can pay property taxes.
- Out of all of the Districts in Scott County, District 1 includes the most townships; which township is missing from the following list: Belle Plaine, Blakeley, Helena, Jackson, ________, St. Lawrence, Sand Creek.
- If one wants assistance searching for information on a historical plat, they contact____________________ (two words).
- A _____ shows you how a tract of land is divided into lots in your county. It is drawn to scale and records the land's size, boundary locations, nearby streets, flood zones, and any easements or rights of way.
Down
- What areas does Building Inspections serve (hint: think bigger than a person, smaller than a County, but not a city)?
- What official document gives a resident authorization to build or operate?
- Definition: the territory or sphere of activity over which the legal authority of a court or other institution extends.
- The only type of ID in Minnesota, other than a Passport or a Passport Card, that will allow a U.S. Citizen to cross borders?
- What job title at the County would one contact to review Subdivision Plats, Registered Land Surveys and Common Interest Community Plats?
- A ______ is a drainage system established, constructed, and managed by a Drainage Authority, or board having jurisdiction over the drainage system.
- Where should a customer apply for a building permit (two words)?
- The department where customers can obtain a birth, death, or marriage certificate (two words).
- The only acceptable form of government-issued personal identification required for international travel?
- The street the main entrance is on.
16 Clues: The street the main entrance is on. • _________is where customers can pay property taxes. • The department that issues building permits (two words). • Where should a customer apply for a building permit (two words)? • What official document gives a resident authorization to build or operate? • ...
Wowing our customers 2024-05-01
Across
- Drawing people in through conversation and interaction
- more than expected
- Doing something quickly and with little waste
- Anticipating customer needs and taking action
- Attending to queries in a timely manner
- Able to change according to the situation
- Noticing details with care
- Showing sympathy and understanding
- Building relationships
- Stick to your word
Down
- A pleasant interaction
- Demonstrating courtesy and competence
- Go the extra mile
- A pillar of good customer service
- To make things easy
- Understanding customers on an emotional level
- A virtue when dealing with customers
- Express graditude
- Making sure to provide correct information to customers
19 Clues: Go the extra mile • Express graditude • more than expected • Stick to your word • To make things easy • A pleasant interaction • Building relationships • Noticing details with care • A pillar of good customer service • Showing sympathy and understanding • A virtue when dealing with customers • Demonstrating courtesy and competence • Attending to queries in a timely manner • ...
Vocab Glossary 2022-12-01
Across
- objectives- Goals a company hopes to accomplish through its pricing strategies
- budget- The amount of money a business plans to spend on promoting its goods and services during a certain period of time
- An organizational function and a set of processes for creating, communicating, and delivering value to customers and for managing customer relations in ways that benefit the organization and its stakeholders
- decisions- Marketing element referring to what goods, services, or ideas a business will offer its customers
- - A customer or a potential customer who has an unfulfilled desire and is financially able and willing to satisfy that desire
- A marketing function that involves determining and adjusting prices to maximize return and meet customers’ perceptions of value
- share - An organization’s portion of the total industry sales in a specific market
- (Distribution)- Marketing element focusing on considerations in getting a selected product in the right place at the right time
- mix- The combination of the four elements of marketing—product, place, promotion, and price
- margin- A ratio of net profit (after taxes) divided by net sales that reflects the profit per dollar of sales
Down
- store- A retail store competing on the basis of low prices and offering limited customer service
- research- The systematic gathering, recording, and analyzing of data about a specific issue, situation, or concern
- price- The amount of money that the buyer is willing to pay and the seller is willing to accept for a good or service
- The rivalry between two or more businesses to attract scarce customer dollars
- The message channel used by a seller to promote a good, service, or idea (e.g., radio, television, newspapers, magazines)
- decisions- Marketing element referring to selection of the various types of communications that marketers use to inform, persuade, or remind customers of their products
16 Clues: The rivalry between two or more businesses to attract scarce customer dollars • objectives- Goals a company hopes to accomplish through its pricing strategies • share - An organization’s portion of the total industry sales in a specific market • mix- The combination of the four elements of marketing—product, place, promotion, and price • ...
Marketing Vocabulary - Joy 2025-09-05
Across
- buyer
- utility
- customers loyalty
- builds customer perception
- make the right product or service available to the right
- know your customers
- orientation company success
- by offering something of value in-return
- utility
Down
- that have value for others
- trade
- a set of activities related to creating and exchange
- process the act of obtaining a desired object from
- the process of actually selling products or services
- at the right time
15 Clues: buyer • trade • utility • utility • customers loyalty • at the right time • know your customers • that have value for others • builds customer perception • orientation company success • by offering something of value in-return • process the act of obtaining a desired object from • a set of activities related to creating and exchange • the process of actually selling products or services • ...
Crossword Review 2025-03-06
Across
- What is the acronym we can use to help come up with questions that spark conversation and uncover needs?
- What knowledge article has info on all of our current equipment promotions and discount information?
- What do we call the portion of the call where we advise the customer we will be asking questions to find them the best promos/savings/offers?
- We use _______ to get help when we aren't sure what our next steps would be.
- We use _____ for any troubleshooting call.
- Every ______ seconds, we need to check back with the customer when we have them on a hold with music.
- We pull up all of our tools using the ______ _______.
- CPNI stands for Customer _______ ________ Information.
- Where in OPUS do we see all the offers a customer may qualify for?
- What is the tool we use to make changes to a customer's plan, add lines to an account, or process adjustments??
- If our customer is active military, a veteran, a nurse/doctor, a teacher, or a first responder, they can potentially qualify for one of our _________ _________.
- If a customer is being deployed, one option we can offer them is to "cancel" the line and hold the number for up to ______ ____ months max.
- Which tier of our Unlimited Your Way plan includes usage in 20 additional countries aside from the US, Mexico, and Canada?
- The type of home internet service that uses glass to move data at the speed of light is called _______.
- Another AYS commitment; we should avoid stuff like jargon in order to keep things ________.
- The first At Your Service commitment is the be the ________.
- Where can we access a virtual simulation of a customer's device type?
- One way to show the customer that we are here for them, is to make sure we are actively ________.
- If a customer does not have Fiber available, you can check if they have _____ _________ ____ available as an alternative.
Down
- To rapidly build a quote for a customer, you can access _____ _____ from MST.
- What is the name of the insurance features we offer customers to protect their connected devices?
- The _____ _____ _____ has all kinds of plan, feature, and promotion information, as well as helpful tools like Quick Quote.
- If your customer is employed through Walmart, what program could we consider for our customer to save them money?
- To protect our customers, we use _____ to mask payment info when we are in a WFH role
- If a customer wants to use their AT&T phone with a new carrier, they will have to first _______ their device.
- Anytime we cancel a line due to a customer being _______, we have to submit a case in Customer Central after we process the cancellation.
- As a last resort, we can potentially offer to convert a customer's postpaid account to a _______ account to save them from cancelling over costs.
- One example of how we can offer _________, is to take extra time or effort to research an issue or explain things to the customer.
- The _____ ____ has instructions for all kinds of transactions that can be performed in OPUS.
- A Transfer of ________ _________ is when we move a number from one AT&T account to another one under a different account holder.
- What is one ferret-themed tool we can use to send customers a text message?
- What feature costs $10 and allows customer to trade in their phone to wipe their remaining installment and do an early upgrade?
- What feature do we offer customers who are travelling internationally to a covered country?
- A good offer should always include the price, product, and the __________.
- It's a best practice to always offer _________ _____ at the beginning of your call, just in case you end up talking about other plan options with the customer.
- Unverified callers must verify the number/account they're calling about, the account holder's name, and the account _______
- The customer's 14 day return period is commonly referred to as BRE, which stands for _______ _______ exchange?
- During the greeting portion of the call, we should _______ with the customer after acknowledging their issue.
38 Clues: We use _____ for any troubleshooting call. • We pull up all of our tools using the ______ _______. • CPNI stands for Customer _______ ________ Information. • The first At Your Service commitment is the be the ________. • Where in OPUS do we see all the offers a customer may qualify for? • Where can we access a virtual simulation of a customer's device type? • ...
MA_Chapter 12 2026-02-18
Across
- the revenue generated by the customer less the cost it takes to service the customer
- the ability to retrieve the brand from memory
- the process of creating and running a campaign through several stages
- the cost of capital for the organization
- the ability to confirm a prior exposure to a brand
- the percentage of customers who remain loyal over time
Down
- quantifiable measures used to track the status of a marketing process
- informs companies about how much a customer is worth to them
- customer revenue minus customer costs
- the range of usage scenarios for a brand
- measures the ability to deliver goods and services at low cost
- the ease with which a brand comes to mind
12 Clues: customer revenue minus customer costs • the range of usage scenarios for a brand • the cost of capital for the organization • the ease with which a brand comes to mind • the ability to retrieve the brand from memory • the ability to confirm a prior exposure to a brand • the percentage of customers who remain loyal over time • ...
Customer Service Week - Crossword Puzzle 2021-10-06
Across
- Could be found in the sky or place to store photos, docs
- Main frame to access Ally
- Trail that tracks path from record to record
- President, Consumer & Commercial Banking
- Document generation application
- Provides all financial details
- Ally Site in Tar Heel State
- Ally Site in the Sun Shine State
- This is used daily to work
Down
- Place to have lunch when working onsite
- Ally Site in Motor City
- Status of payment when stop is placed on agreement
- Ally CEO
- Abbreviation for Diversity, equity and inclusion
- Vehicle being financed/leased
- Ally Site in Lone Star Star
16 Clues: Ally CEO • Ally Site in Motor City • Main frame to access Ally • This is used daily to work • Ally Site in Tar Heel State • Ally Site in Lone Star Star • Vehicle being financed/leased • Provides all financial details • Document generation application • Ally Site in the Sun Shine State • Place to have lunch when working onsite • President, Consumer & Commercial Banking • ...
Marketing 2025-01-29
Across
- good, service, or idea
- person who helps determine the marketing needs of a company, develops and implements marketing plans, and focuses on customer satisfaction
- customer who buys a product for his/her own use
Down
- physical item that can be touched
- dynamic activities that identify, anticipate, and satisfy customer demand while making a profit
- something that a person desires, but could live without
- something necessary for survival
- an action that is done for you, usually for a fee
- concept, cause, issue, image, or philosophy
9 Clues: good, service, or idea • something necessary for survival • physical item that can be touched • concept, cause, issue, image, or philosophy • customer who buys a product for his/her own use • an action that is done for you, usually for a fee • something that a person desires, but could live without • ...
enchanted 2024-05-15
Across
- wayfinding
- safety
- customer service
- apps
- benches
Down
- attractions
- food
- theme
- etickets
- restrooms
10 Clues: food • apps • theme • safety • benches • etickets • restrooms • wayfinding • attractions • customer service
Customer Experience Crossword Puzzle 2020-05-17
Across
- The people we are here to serve.
- Be concerned about the customer.
- You do this with your ears to find out what customers want.
- It's not sympathy but shows we understand.
- We must aim to get customer right the ________ time.
Down
- Exchange information.
- Try to give customers more than one option to ______ from.
- What the customer want from us when there is a problem.
- To meet customer needs or wants.
- How we want our customers to feel as a result of our service.
10 Clues: Exchange information. • The people we are here to serve. • To meet customer needs or wants. • Be concerned about the customer. • It's not sympathy but shows we understand. • We must aim to get customer right the ________ time. • What the customer want from us when there is a problem. • Try to give customers more than one option to ______ from. • ...
Customer Service Crossword 2013-10-05
Across
- you would sent a message via...
- pre phone call message
- broken TV
- Tv runs all the time
- to make calls
Down
- free tv for confused patients
- where you would purchase a smartcard
- cheaper package for long stay patients
8 Clues: broken TV • to make calls • Tv runs all the time • pre phone call message • free tv for confused patients • you would sent a message via... • where you would purchase a smartcard • cheaper package for long stay patients
Customer Service Week 2023-10-03
Across
- The zone a person feels safe and in control
- Taking the initiative is a sign of what
- Which zone do you acquire new skills
- The combined action of a group of people
Down
- Which CORE Value displays patience and flexibility
- Team players have what kind of attitude
- To display integrity, you value
- To be a team player, who do you hold accountable
8 Clues: To display integrity, you value • Which zone do you acquire new skills • Team players have what kind of attitude • Taking the initiative is a sign of what • The combined action of a group of people • The zone a person feels safe and in control • To be a team player, who do you hold accountable • Which CORE Value displays patience and flexibility
Indirectcompetion 2025-10-17
Across
- - set pricing based on competitor
- - services that solve same core customer problems
- - original information firsthand
- - making product or service available for the consumer
Down
- - a method of pricing a service or product
- - Sell similar products to same target market
- - information already collected by someone else
- - prioritzing value to a customer
- - New product or servive priced at low initial price
9 Clues: - original information firsthand • - set pricing based on competitor • - prioritzing value to a customer • - a method of pricing a service or product • - Sell similar products to same target market • - information already collected by someone else • - services that solve same core customer problems • - New product or servive priced at low initial price • ...
AB Force Crossword Puzzle 2022-05-04
Across
- This function in a case is used to push a case from one individual to another, such as your Account Services Specialist or your manager
- This is used to submit a request to our Customer Platform Support teams
- This section will show the status of a customer's delivery
- This function is used to "tag" someone within a case to get their attention
- This tab in the customer's account shows all of the cases created from interactions with AXLs, Customer Service, etc
- This is where you would see any cases that are currently pending in your name as the case owner
- This tab in a customer's profile will show the AB contacts/representatives for an account
- This tab within a case is used to send communication to a customer
- This is the button you'd click to add a person from an account into a customer's profile who is not currently in AB Force
- This is where you can upload documents within a case, such as an excel or signed document
- This is the button you'd click on to submit a case to the PRxO Generics Team, Contracts Team, Finance Team and/or Customer Integration and Data Management team
- This dropdown selection is driven by the case type and provides more detail on the customer's request
- This is the status of a customer's case when it has been fully resolved
- This section of a case shows who is currently has possession of it
- This is the button you'd click to link a contact to more than one account
Down
- Examples of this include wholesale distribution, specialty distribution, physician distribution and oncology practice distribution
- This dropdown selection when creating a case represents the topic of the request
- This tab in a customer's account shows the different levels or "chains of command" that they belong to
- This tab within a customer's profile will show you the contact names, phone numbers and emails for representatives at that account
- This tab will show you various pieces of info on a customer's account, including (but not limited to) their servicing DC, Account Summary, Hierarchy Information, Customer Profile and Provider IDs
- This bar will let you search for a customer's account, cases, knowledge articles and any other info within AB Force
- 100151761 would be an example of a customer's __________ __________
- When you create any type of request within Force for your customer, you'll provide this to them as proof/reference of it being submitted
- This is where you would see a list of cases that you'd created, but are currently in another person's name or queue (such as Customer Service)
- This is a pop up that will provide important information from management
- This is the platform AXLs (and other teams) use to document communications and requests from customers
- This section of AB Force serves as a repository for articles on processes, products, customer profiles and other valuable information
- This is the name of the profile/access you have within AB Force
28 Clues: This section will show the status of a customer's delivery • This is the name of the profile/access you have within AB Force • This tab within a case is used to send communication to a customer • This section of a case shows who is currently has possession of it • 100151761 would be an example of a customer's __________ __________ • ...
Hayden Huynh Buisness Vocab 2022-04-29
Across
- Location
- Celebrity
- Frosted Flake Tiger
- HOw much an item cost
- Outside
- Gathering
Down
- Thought
- Just do it
- Helping a customer
- going against others for free stuff
- Nike Check
- Discount
- Amazing
- Selling
14 Clues: Thought • Amazing • Selling • Outside • Location • Discount • Celebrity • Gathering • Just do it • Nike Check • Helping a customer • Frosted Flake Tiger • HOw much an item cost • going against others for free stuff
Success In The Service Industry: Creating Quality Customer Service 2026-02-13
Across
- Acting respectful and responsible at work
- Working well with coworkers
- Paying attention to what customers say
- A customer problem or concern
- Solving a customer problem
Down
- Helping customers in a positive and helpful way
- Sharing information clearly with customers
- How happy a customer feels after service
- Treating customers politely
- The way you behave toward customers
10 Clues: Solving a customer problem • Treating customers politely • Working well with coworkers • A customer problem or concern • The way you behave toward customers • Paying attention to what customers say • How happy a customer feels after service • Acting respectful and responsible at work • Sharing information clearly with customers • ...
Customer Service Puzzle - Day 1 2024-10-07
Across
- We do not want these at the Service Desk
- Another name for a caller or customer
- you A phrase to express gratitude
- We use to this aid to confirm information or troubleshooting steps
- We love receiving these at the Service Desk
Down
- We are not the help desk, we are the...
- Not an Incident, but an...
- When you understand a caller's concern, you___it
- Another word for service
- We aim for 100%_____evaluations
- The survey that callers complete to rate our service
- A phrase used to end a day
- We are Service Desk...
13 Clues: We are Service Desk... • Another word for service • Not an Incident, but an... • A phrase used to end a day • We aim for 100%_____evaluations • you A phrase to express gratitude • Another name for a caller or customer • We are not the help desk, we are the... • We do not want these at the Service Desk • We love receiving these at the Service Desk • ...
Customer Relationship Management 2026-01-27
Across
- Needs to look attractive to guide lookers.
- Shopper who enjoys browsing new items.
- Comes back repeatedly to purchase again.
- Customer who is unhappy and needs solutions.
- Detail‑focused customer who asks many questions.
- Drivers make this quickly.
- The underlying reasons for purchasing.
- Input from customers that improves products.
- Price focus for discount-seeker shoppers.
- What a business would not have without customers.
- Analysts ask many of these before deciding.
- Buys only once and does not return.
- Confused prospect needing guidance to decide.
- First‑time buyer after purchase.
- Quick question a driver might ask.
- Person or business that buys goods or services.
- Outcome of strong customer relationships.
- Pre‑purchase visitor who is just browsing.
- One way to reach out proactively online.
- Online comparer who studies products closely.
- Enthusiastic, emotion‑driven buyer who likes stories.
- Foundational focus of CRM with customers.
- When needs and expectations are met.
- Compares options carefully before buying.
- Extra specifics valued by careful buyers.
Down
- What buyers hope to receive.
- Relationship‑focused customer who values trust.
- Social proof that reassures researchers.
- Activity researchers do across competitors.
- What discount‑seekers want to feel they got.
- Money generated for the business by customers.
- Enters, gets a specific item, and leaves.
- Early stage activity of lookers.
- Looks for the best deals online.
- Quality here strongly affects satisfaction.
- Recommends the business to others.
- Buys suddenly without prior planning.
- What must be explained clearly to prospects.
- E‑commerce visitor who knows exactly what to buy.
- Regular user currently engaging with the product.
- Should be seamless for impulse buyers.
- Key concern for amiable customers.
- Evidence that analysts like to review.
- Fast, goal‑oriented decision maker type.
- Stopped using the product or service.
45 Clues: Drivers make this quickly. • What buyers hope to receive. • Early stage activity of lookers. • Looks for the best deals online. • First‑time buyer after purchase. • Recommends the business to others. • Quick question a driver might ask. • Key concern for amiable customers. • Buys only once and does not return. • When needs and expectations are met. • ...
Marketing Review 2025-01-02
Across
- short-term activity that provides incentives to potential customers and that is intended to help increase sales or create awareness of a product or service
- process of communicating a company's value to customers
- process of creating and maintaining the identity of a brand
- process of arranging trade shows, conventions, meetings, etc. that meet determined goals, messages or purposes.
- department responsible for selling products or services to customers and meeting the company sales goals
- range of activities to assist customers in resolving issues; involves the goal of promoting customer satisfaction
- distinctive name, words, design, logo, mark, or a combination of these elements that create company or product identity and that separate the company or product from competitors.
- diverse groups of consumers participating in guided discussions conducted to better understand customer perception of a particular product or service
- efforts made by a company to shape the way audiences perceive the company
- the difference between a company's revenue and its costs; Revenue - Costs = ____
- identified groups of consumers most likely to purchase your product or service
- what is communicated to and perceived by an audience; can be verbal, written and non-verbal
- refers to where the product is sold and delivered to customers
- how businesses communicate with audiences
- the collection, reporting, and examination of actions taken on a website
Down
- refers to the messaging and communication channels marketers use to generate awareness, interest, engagement, and excitement about products or services
- Consumers' level of recognition of a company's product, service or brand
- refers to the actual product or service a company offers
- statement or phrase that encourages audience response
- path the product or service purchased travels from the company to consumer
- Process of communicating with potential customers to promote a product or service
- process of gathering and analyzing information about customers' needs and preferences
- the cost of a product or service a company offers
- process of promoting a product in a retail environment, including the visual display in retail stores
- a selected group of consumers, often in common geographic location, introduced to a product, service, or messaging strategy before a full-scale marketing plan is launched
- process of determining the most effective approach to advertise a product or service
26 Clues: how businesses communicate with audiences • the cost of a product or service a company offers • statement or phrase that encourages audience response • process of communicating a company's value to customers • refers to the actual product or service a company offers • process of creating and maintaining the identity of a brand • ...
Communication in Customer Service 2025-11-04
Across
- Customer comments used to improve products or service
- Keeping information private
- Hearing carefully what the customer says
- Saying thank you
Down
- Using your face or hands to show meaning
- Asking for more details
- Treating everyone the same
- To help fix a problem
- What you do after helping a customer
- Showing you understand how someone feels
10 Clues: Saying thank you • To help fix a problem • Asking for more details • Treating everyone the same • Keeping information private • What you do after helping a customer • Using your face or hands to show meaning • Showing you understand how someone feels • Hearing carefully what the customer says • Customer comments used to improve products or service
Chapter 2 2026-03-15
Across
- Model explaining service production and delivery
- Range between desired and adequate service
- Critical interaction point in service delivery
Down
- Attribute difficult to evaluate even after purchase
- Customer commitment to repurchase
- Long-term value of a customer to a firm
- Service characteristic meaning it cannot be touched
7 Clues: Customer commitment to repurchase • Long-term value of a customer to a firm • Range between desired and adequate service • Critical interaction point in service delivery • Model explaining service production and delivery • Attribute difficult to evaluate even after purchase • Service characteristic meaning it cannot be touched
Chapter 1 Review 2021-01-12
Across
- also called merchandise, the physical goods that are bought and sold
- this influences customers to buy because of ads they have seen - external _______ cues
- this type of customer returns to the store again and again because of good experiences
- buys large amounts of product directly from manufacturer for sale to retailer
- a person who buys into an established retailer to own part of the business
- the interconnected system of approaches for meeting the goal of retailing is a retail _________
- the overall impression a company wants to give customers
- person buying the service or product
- the unique way the company interacts with customers and employees is the company _______
- this influences customers to buy because of other people they see using the product/ service - external ____ cues
- a business/person who offers services/products
- this influences the customer to buy because they have a need or want - ______ physical cues
- this type of shopper likes to shop for fun/for the adventure
- a benefit of doing business with a company is a brand ______
Down
- retail system where customers interact with all available channels in the retail ecosystem
- this type of shopper likes to compare brands and deals across stores
- this type of shopper buys what they see other people buying
- this type of shopper likes to be the trend setter
- the percent of jobs that retail provides in each state
- intangible, can't be physically owned by customer like lawn services or physical training
- produces finished products
- a store run by an individual (mom and pop shop)
- business owned by shareholders through trading stock - a board of directors
- this type of shopper buys quickly without thinking
- this person uses social media to draw people to buy products/services
- the attitudes or expectations a customer has about an experience
26 Clues: produces finished products • person buying the service or product • a business/person who offers services/products • a store run by an individual (mom and pop shop) • this type of shopper likes to be the trend setter • this type of shopper buys quickly without thinking • the percent of jobs that retail provides in each state • ...
0.4 - 0.6 Review 2025-08-27
Across
- When a customer becomes upset, staying calm and helpful can help ______________ the situation.
- When employees feel heard and respected, their job satisfaction and overall ______________ improve.
- Wrongful or criminal deception intended to result in financial or personal gain.
- A customer who is treated well is more likely to return, which helps build a base of ______________ customers.
- The unjust or prejudicial treatment of different categories of people.
- Nonverbal communication includes things like facial expressions and hand ______________.
- A ______________ can happen when a person does not listen carefully or makes wrong assumptions.
- Employees who show ______________ speak in a respectful tone and avoid using slang, even when dealing with difficult customers.
- A person's ______________ of voice can affect how a message is received, even if their words are correct.
- At work, your messages should be clear and______________ so others understand quickly.
- When an individual's personal interests, family, friends, financial, or social factors could compromise his or her judgment. (3 words)
- Companies invest in training because clear communication increases ______________ and helps the company run smoothly.
- Aggressive pressure or intimidation.
- The corrupt solicitation, acceptance, or transfer of value in exchange for official action.
- Making sure the customer is happy with the service or product lead to customer ______________.
Down
- Poor communication and emotional outbursts are examples of communication ______________.
- The unauthorized or unproductive use of time for personal tasks or non-work-related activities during paid hours. (3 words)
- If something isn't clear, you can ask questions or summarize what was said to get ______________.
- Employers expect all workers to provide excellent ______________ service at all times.
- Practicing ______________ listening means giving full attention to the speaker and showing that you are listening.
- Greet customers with a warm smile and show ______________ by using kind, respectful language.
- Good workplace ______________ is one of the most important skills employers look for when hiring.
- To avoid frustration, employees should focus on ______________ and avoid making customers wait.
- One of the top complaints from customers is that employees don't use ______________ listening when helping them.
24 Clues: Aggressive pressure or intimidation. • The unjust or prejudicial treatment of different categories of people. • Wrongful or criminal deception intended to result in financial or personal gain. • Employers expect all workers to provide excellent ______________ service at all times. • ...
Sales & Service Crossword 2013-06-09
Across
- PRODUCTS AND
- OUR WEALTH MANAGEMENT PARTNER
- COMING SOON TO MOBILE BANKING
- SECONDS TO ACKNOWLEDGE THE CUSTOMER
- THE "F" IN F.A.C.E.
Down
- MOST POPULAR CONSUMER CHECKING ACCOUNT
- A TYPE OF CONSUMER LOAN
- THE BASIS OF CUSTOMER SERVICE
- INSTANT ISSUE
- THE BEST KIND OF START
- THE NEWEST TYPE OF BANKING
11 Clues: PRODUCTS AND • INSTANT ISSUE • THE "F" IN F.A.C.E. • THE BEST KIND OF START • A TYPE OF CONSUMER LOAN • THE NEWEST TYPE OF BANKING • OUR WEALTH MANAGEMENT PARTNER • THE BASIS OF CUSTOMER SERVICE • COMING SOON TO MOBILE BANKING • SECONDS TO ACKNOWLEDGE THE CUSTOMER • MOST POPULAR CONSUMER CHECKING ACCOUNT
Customer Service Vocabulary 2024-12-12
Across
- information about reactions to a product, a person's performance of a task, etc. which is used as a basis for improvement.
- the competence or skill expected of a professional
- a firm decision to do or not to do something.
- the capacity to accept or tolerate delay, trouble, or suffering without getting angry or upset.
- a close and harmonious relationship in which the people or groups concerned understand each other's feelings or ideas and communicate well.
- a person who manages the front of the house at a restaurant, greeting guests, managing reservations, and seating diners
Down
- beliefs or opinions that are generally held about someone or something.
- the ability to understand and share the feelings of another.
8 Clues: a firm decision to do or not to do something. • the competence or skill expected of a professional • the ability to understand and share the feelings of another. • beliefs or opinions that are generally held about someone or something. • the capacity to accept or tolerate delay, trouble, or suffering without getting angry or upset. • ...
Customer Service Skills 2022-07-09
Across
- finding solution
- find a solution to conflict
Down
- convey message
- knowing the service
- convincing
- not distracted
- not impatient
- knowing the product
8 Clues: convincing • not impatient • convey message • not distracted • finding solution • knowing the service • knowing the product • find a solution to conflict
customer service week! 2025-10-21
Across
- interstate or energizer
- our way of chit chatting
- timesheet
Down
- sometimes 4 or sometimes 2
- where to place a new call
- 240 212 014 etc
- type of membership
- signing up with aaa
8 Clues: timesheet • 240 212 014 etc • type of membership • signing up with aaa • interstate or energizer • our way of chit chatting • where to place a new call • sometimes 4 or sometimes 2
CUSTOMER SERVICE CHALLENGES 2025-10-01
Across
- Fashion magazine workplace drama
- Office comedy with TPS reports
- Tom Hanks film about being stuck in an airport
Down
- Thriller featuring a 911 call center operator
- Filipino film about call center work
- Movie where Tom Hanks faces a volcano
- Comedy about restaurant servers
- Movie about convenience store clerks
8 Clues: Office comedy with TPS reports • Comedy about restaurant servers • Fashion magazine workplace drama • Filipino film about call center work • Movie about convenience store clerks • Movie where Tom Hanks faces a volcano • Thriller featuring a 911 call center operator • Tom Hanks film about being stuck in an airport
GEC ELECT 2 MIDTERM 2024-10-21
Across
- Must meet the needs and wants of the target audience
- The exchange or buying and selling of goods and services by electronic means
- Are designed environments that create or reinforce the buyer’s leanings toward buying a product
- Spreading the word about the product or service
- Carry messages without personal contact or feedback
- This is most business aim
- It is more than just determining a cost
- An entity created by law
- An appeal that relates to the audience’s self-interest
- The owner has full control over the finances and operations and decides alone
- Sell to customers products they buy from other businesses.
- Process of creating and delivering desired goods and services to customers.
Down
- Models that buys in bulk and resells in smaller quantities
- Models that earns revenue by collecting and selling information
- Models that adds value by providing one-stop shopping
- You engaged if you want profits
- team responsible for creating and delivering the product or service
- The appeal is an attempt to stir up positive or negative emotions to motivate a purchase
- Turn basic inputs into products
- Legal possession and control over property
- Sets low price on new products then raises if they established customer based.
- All about how the product or service is delivered to the customer
- Business typically divide the profits among themselves.
- Where and how the product or service will be sold
- Change the actual price to high and lowering it over time.
25 Clues: An entity created by law • This is most business aim • You engaged if you want profits • Turn basic inputs into products • It is more than just determining a cost • Legal possession and control over property • Spreading the word about the product or service • Where and how the product or service will be sold • Carry messages without personal contact or feedback • ...
Avnet Glossary 2023-08-11
Across
- ATP
- Parts Package Type
- Costumer Service Representative
- Quantity Avnet has to buy with the manufacturer
- EOL
- DU
- SO
- Address where the customer wants us to send the material to, it may begin with 4 or 5
Down
- Who is making the purchase? This number begins with 4
- Warehouse Order Sales Alert
- Shortage in a material production or stock
- resellers
- OPOR
- Customer cannot return the order over $250
14 Clues: DU • SO • ATP • EOL • OPOR • resellers • Parts Package Type • Warehouse Order Sales Alert • Costumer Service Representative • Shortage in a material production or stock • Customer cannot return the order over $250 • Quantity Avnet has to buy with the manufacturer • Who is making the purchase? This number begins with 4 • ...
Advanced Marketing 2015-10-02
Across
- specific amount imported (ex: no more than 5,000,000 jeans from India)
- goods being received
- intangible
- necessity to live
- selling goods to the whole world
- allowing someone to use a trademark, formula, or name
- goods leaving
Down
- group of consumers desired to have as customers
- the focus on product rather than customer
- limits trading (embargo, tax, etc.)
- tangible
- price product place and promotion
- ban on goods traded
- identification of customer relationships
- tax on goods traded
15 Clues: tangible • intangible • goods leaving • necessity to live • ban on goods traded • tax on goods traded • goods being received • selling goods to the whole world • price product place and promotion • limits trading (embargo, tax, etc.) • identification of customer relationships • the focus on product rather than customer • group of consumers desired to have as customers • ...
marketing vocab 2016-09-15
Across
- goods services and ideas
- tangible items
- intangible items
- where to sell
- process of developing promoting and distributing goods and services
- how to get goods to a customer
- who youre selling to
- how much to charge foe a good or service
- added value
Down
- keeping the product good and popular
- to persuade or inform customers about a product
- providing customer with good and services they need or want
- time product is sold
- happens everytime something is sold
- raw into usable
15 Clues: added value • where to sell • tangible items • raw into usable • intangible items • time product is sold • who youre selling to • goods services and ideas • how to get goods to a customer • happens everytime something is sold • keeping the product good and popular • how much to charge foe a good or service • to persuade or inform customers about a product • ...
Departments 2023-01-28
Across
- HR interviews more _
- the production department _ the inventory
- the sales department _ the sales of the past week
- the IT departmente _ a new software
- Esma Demir _ for the warehouse
- Marketing _ the sales department
- The sales department _ a new product
- the finance department _ financial information
Down
- She contacts suppliers and _ deliveries
- Someone who buys you _
- Someone _ are national
- the costumer service department _ the customer foreing
- The factory had higher _
- the logistics department _ the product on time
- HR _ a new ceo
15 Clues: HR _ a new ceo • HR interviews more _ • Someone who buys you _ • Someone _ are national • The factory had higher _ • Esma Demir _ for the warehouse • Marketing _ the sales department • the IT departmente _ a new software • The sales department _ a new product • She contacts suppliers and _ deliveries • the production department _ the inventory • ...
Cross Word- Unit4 Manage Customer Expectations 2021-08-24
Across
- The apearance and behaviour of service employees ; product design ; package etc are customer touch ___________.
- The grapevine, or word of _________ is a very powerful tool.
- Customers would be more resistant to trying the same product or service if they have had an unpleasant past __________________________
- Job knowledge, quality, promptness and fairness in pricing are _______ expectations of the customers.
Down
- Going beyond the customers' expectations and doing more than what they would expect are examples of ___________ expectations.
- When dealing with customers, it is important to maintain _________ .
- One way to manage customers' increasing expectations is to tell them what they can________.
- Another way to identify the specific needs of customers is by ____________________.
- Desires of things not possessed or lacking.
- The moment of ____________ is the interaction between the customer and the customer service provider.
10 Clues: Desires of things not possessed or lacking. • The grapevine, or word of _________ is a very powerful tool. • When dealing with customers, it is important to maintain _________ . • Another way to identify the specific needs of customers is by ____________________. • One way to manage customers' increasing expectations is to tell them what they can________. • ...
Incredible Service: Unlocking the Simple Truths of Unfeigned Service 2021-03-27
Across
- IS THE ITEM OFFERED FOR SALE
- KNOWLEDGE COMMUNICATED OR RECEIVED BY A CUSTOMER CONCERNING A PARTICULAR PRODUCT OR SERVICE
- THOSE WHO ARE SIMPLY BROWSING PRODUCTS AND SERVICES WITH NO SPECFIC PURCHASING GOAL IN PLACE
- ARE SEEKING THE BEST DEAL, PERIOD AND MOST LIKELY WON'T BE SWAYED BY UPSELLING TECHNIQUES
- MOST IMPORTANT VISITOR ON OUR PREMISES
Down
- PROVIDING A QUALITY OR SERVICE THAT SATISFIES THE NEEDS/WANTS OF A CUSTOMER AND KEEPS THEM COMING BACK
- THIS IS WHEN CUSTOMERS FIRST BECOME AWARE OF YOUR BRAND
- DURING THIS STAGE,CUSTOMERS LEARN HOW TO USE AND CONSUME YOUR PRODUCTS OR SERVICES, TRAINING, SUPPORT, ETC
- IS ALSO USED TO EMPHASIZE THAT SOMETHING IS UNUSUALLY GOOD OR BAD
- A TRANSACTION IN WHICH NO PHYSICAL GOODS ARE TRANSFERRED FROM THE SELLER TO THE BUYER
10 Clues: IS THE ITEM OFFERED FOR SALE • MOST IMPORTANT VISITOR ON OUR PREMISES • THIS IS WHEN CUSTOMERS FIRST BECOME AWARE OF YOUR BRAND • IS ALSO USED TO EMPHASIZE THAT SOMETHING IS UNUSUALLY GOOD OR BAD • A TRANSACTION IN WHICH NO PHYSICAL GOODS ARE TRANSFERRED FROM THE SELLER TO THE BUYER • ...
Empowerment 2025-06-14
Across
- A process often confused with empowerment, but lacks the authority or ownership aspect.
- A model where customers and service providers collaborate to deliver better service.
- A clear statement that provides purpose and direction for empowered customer service actions.
- Giving employees authority, confidence, and resources to take control of their decisions and actions.
- The driving force behind creating a culture that supports empowerment in teams.
Down
- The overall work environment that can be transformed—positively or negatively—through empowerment.
- What employees gain when they’re trusted to make decisions without needing approval.
- What employees need, along with authority, to provide immediate and effective customer support.
- A key trait developed when employees are empowered and trusted to handle customer issues.
- The foundation that must exist for empowerment strategies to succeed within a company.
10 Clues: The driving force behind creating a culture that supports empowerment in teams. • What employees gain when they’re trusted to make decisions without needing approval. • A model where customers and service providers collaborate to deliver better service. • The foundation that must exist for empowerment strategies to succeed within a company. • ...
Marketing Chapter 12 2021-10-29
Across
- The preparation for the face-to-face encounter with potential customers.
- A retail approach method in which the salesperson welcomes the customer to the store.
- the salesperson asks the customer if he or she needs assistance
- May be basic, physical, or extended attributes of the product or purchase.
- A conscious, logical reason for a purchase
- Matching the characteristics of a product to a customer's needs and wants
- using the telephone to sell directly to customers
- Any form of direct contact between a salesperson and a customer.
Down
- used when a person buys goods and services that he or she has purchased before but not regularly
- a lead to a potential customer
- The process used when a person needs little information about a product to make a decision because he or she buys it regularly.
- the names of other people who might buy the product
- May take place in a manufacturer's or wholesaler's showroom or a customer's place of business.
- the advantages or personal satisfaction a customer will get from a good or service
- A feeling experienced by a customer through association with a product.
- used when there has been little to no previous experience with an item. Item is expensive and not purchased often.
- A way to approach a customer that focuses on making a comment or asking questions about a product in which the customer shows interest.
- Potential customers are selected at random, such as by going door-to-door or selecting names from a telephone directory.
18 Clues: a lead to a potential customer • A conscious, logical reason for a purchase • using the telephone to sell directly to customers • the names of other people who might buy the product • the salesperson asks the customer if he or she needs assistance • Any form of direct contact between a salesperson and a customer. • ...
Marketing Terms 2018-01-08
Across
- Collectively, acts or devices intended to attract public interest, especially information with news value.
- A promotional effort intended to bring customers into a business establishment, often in advance of a major floral holiday, such as Christmas.
- The behavioral and cultural characteristics of consumers, such as lifestyle, attitudes, values, and buying patterns, that influence purchasing habits.
- The statistical characteristics of a population, such as age, income, gender, and education level that are used to develop targeted marketing efforts.
- Collectively, the people who come into a retail store who may or may not make a purchase.
- Has a floral need, but has not determined exactly what he or she wants.
- A group of individuals and commercial clients who regularly patronize a business.
- All business activity undertaken to encourage the moving of goods from the grower or producer to the final consumer, including selling, advertising, promotions, and packaging.
- A colloquial term describing a customer who enters a business establishment, without an appointment, to make a purchase or place an order, rather than using the telephone or internet.
- The number of times merchandise is sold and re-stocked for sale in a given time period.
- A defined group of customers whom a retailer attempts to attract.
- The process of influencing a buying decision.
Down
- A promotional tool whereby a retail article is sold at a loss in order to attract customers.
- All advertising, publicity, and personal selling activities leading to the public recognition of a business and the generation of sales.
- Collectively, channels of communication, either electronic or print, that serve mass or targeted audiences; e.g., newspapers, magazines, radio, televisions, etc.
- To suggest or show to the customer one or more premium options rather than a less expensive choice.
- has a definite floral need, may already know exactly what he or she wants to buy.
- The manner in which a vendor accommodates the needs and demands of the customer of client, which may enhance the perceived value of a product or service.
- The presentation of a product, idea, or service for the purpose of inducing others to buy, support, or approve of it.
- One that purchases a commodity or service.
- A special area of demand for a product or service.
- The geographic area where product is delivered and advertising is done, particularly with respect to printed media.
- An unplanned purchase. Such as a greeting card, etc.
- May be looking for an idea or a bargain, not interested in pressure for a sale, may be a potential customer, hardest to sell to.
24 Clues: One that purchases a commodity or service. • The process of influencing a buying decision. • A special area of demand for a product or service. • An unplanned purchase. Such as a greeting card, etc. • A defined group of customers whom a retailer attempts to attract. • Has a floral need, but has not determined exactly what he or she wants. • ...
Do You Know Customer Care 2024-09-24
Across
- Having insight
- Twitter or Facebook
- Itinerary to move from place to another
- Showing intense and eager enjoyment
- Habit of calm behavior
- Oversees a person or activity
- Goes into effect after your third trip
- Allegiance
Down
- CapMetro fare medium
- Recover quickly
- General character or attitude of a situation
- Event that happens during spring summer fall
- To understand and share the feelings of another
- Ability to concentrate on what someone is saying
- Buys a product or service
- Content
- Dutifully firm
- On-demand service
18 Clues: Content • Allegiance • Having insight • Dutifully firm • Recover quickly • On-demand service • Twitter or Facebook • CapMetro fare medium • Habit of calm behavior • Buys a product or service • Oversees a person or activity • Showing intense and eager enjoyment • Goes into effect after your third trip • Itinerary to move from place to another • General character or attitude of a situation • ...
NIC 2021-09-23
Across
- mechanical device to lift water from underground
- termination of the connection to service
- form of land acquisition
- technological advances in manual processes
- open channel flow metering device
- amount of water produced versus invoiced
- person who buys goods and services
Down
- strategy to promote new business
- guide for different processes
- type of measuring device
- customer interaction
- control mechanism used to regulate the flow of water
- document issued to customers for payment
- approved rates charged to customers
- location where trucks load water
15 Clues: customer interaction • type of measuring device • form of land acquisition • guide for different processes • strategy to promote new business • location where trucks load water • open channel flow metering device • person who buys goods and services • approved rates charged to customers • termination of the connection to service • document issued to customers for payment • ...
Marketing Vocabulary-Lili 2025-09-08
Across
- Give customers a reason to keep coming back.
- Mutual giving
- by which they transformed their ideas finished products.
- design
- The information is consumers, helping them make good choice.
- The final price of the product.
- Understand customer wants and needs.
- Equal to role.
- Make the right product or service available.
Down
- Specific objective.
- builds customer perception.
- It’s can use some app to buy your want.
- Promote the product to the users.
- company philosophy.
- The company produces or provides what users need.
15 Clues: design • Mutual giving • Equal to role. • Specific objective. • company philosophy. • builds customer perception. • The final price of the product. • Promote the product to the users. • Understand customer wants and needs. • It’s can use some app to buy your want. • Give customers a reason to keep coming back. • Make the right product or service available. • ...
Do You Know?? 2025-11-10
Across
- INITIATE PW SCREEN _______WHEN LEAVING YOUR WORK AREA
- _______STATEMENT FEE $5
- _______ SERVICE EXT 1999
- MUST BALANCE YOUR CASH BEFORE YOU _______
- A _______ IS REQUIRED TO CASH A CHECK FOR A NON-CUSTOMER
- CURRENCEY TRANSACTION REPORT
- SEE SOMEONE OR SOMETHING UNUSUAL, SAY _______
- OFFICE OF FOREIGN ASSET CONTROL
Down
- WE DO NOT CASH BONDS FOR A ________
- LISA SAENZ
- FRONTLINE _______ HANDBOOK
- TELLERS ARE ________ FROM EXCHANGING CURRENCY BETWEEN EACH OTHER
- WHEN CASHING 2 CHECKS, PROCESS IN _______
- AUTOMATED CLEARING HOUSE
- _______ INSTRUMENT LOG
15 Clues: LISA SAENZ • _______ INSTRUMENT LOG • _______STATEMENT FEE $5 • _______ SERVICE EXT 1999 • AUTOMATED CLEARING HOUSE • FRONTLINE _______ HANDBOOK • CURRENCEY TRANSACTION REPORT • OFFICE OF FOREIGN ASSET CONTROL • WE DO NOT CASH BONDS FOR A ________ • WHEN CASHING 2 CHECKS, PROCESS IN _______ • MUST BALANCE YOUR CASH BEFORE YOU _______ • SEE SOMEONE OR SOMETHING UNUSUAL, SAY _______ • ...
Customer Service Week Crossword Puzzle 2018-09-27
Across
- The act of helping someone.
- The quality of being friendly, generous, and considerate
- The 'I' in IBC.
- There is never a traffic jam on this mile.
- "Make me feel ________!"
- "__________, not tricks, keeps our customers loyal."
- The art of putting yourself in the position of the customer.
- This rule is our number one priority when communicating with customers
Down
- _____________ outsells promises.
- A facial expression formed primarily by flexing the muscles at the sides of the mouth
- The key to effective communication.
- Is contagious.
- One who purchases Mary Kay products.
- A means of solving a problem or dealing with a difficult situation.
- A person's ability to wait something out or endure something, without getting angry or frustrated.
- Can be positive or negative; an expression of favor or disfavor toward a person, place, thing, or event.
16 Clues: Is contagious. • The 'I' in IBC. • "Make me feel ________!" • The act of helping someone. • _____________ outsells promises. • The key to effective communication. • One who purchases Mary Kay products. • There is never a traffic jam on this mile. • "__________, not tricks, keeps our customers loyal." • The quality of being friendly, generous, and considerate • ...
Advanced Marketing 2015-10-02
Across
- goods being received
- intangible
- goods leaving
- identification of customer relationships
- tax on goods traded
- selling goods to the whole world
- ban on goods traded
Down
- price product place and promotion
- necessity to live
- specific amount imported (ex: no more than 5,000,000 jeans from India)
- the focus on product rather than customer
- group of consumers desired to have as customers
- limits trading (embargo, tax, etc.)
- allowing someone to use a trademark, formula, or name
- tangible
15 Clues: tangible • intangible • goods leaving • necessity to live • tax on goods traded • ban on goods traded • goods being received • selling goods to the whole world • price product place and promotion • limits trading (embargo, tax, etc.) • identification of customer relationships • the focus on product rather than customer • group of consumers desired to have as customers • ...
Restaurant Crossword 2021-03-01
Across
- Plates are made of this
- This person is always right
- A glass to serve champagne
- Emma is one of these
- The initials of your qualification (its not a VRQ)
- each place setting has two of these
- the initials given to the card payment machine
- The college restaurant is not in the sector
- a hot starter served in a bowl
- Something you hold open when a guest leaves
- a station where cutlery and trays are kept during service
- Name used to greet female guest
- The person you tell if something goes wrong
- This friend is used to open wine bottles
- someone who runs food to and from a table
- A function with lots of guests
Down
- Hot food is kept in this water bath during service
- a moveable trolley used to prepare a dish at the customers table
- an item of clothing worn around the neck
- A person who runs a station in a restaurant
- The colour of your restaurant shoes
- A water glass
- These are male and female
- A talk done just before service
- The French name for a coffee cup
- These are round and silver
- the first thing a customer gets served
- a generic name given to a customer
- A trailing Hoover lead
- The way we normally serve bread
- Something to write to the customers requests
- Can come in a variety of shapes
- can be good or bad
- a vibrating device used to attract a students attention
- Every student should look like this
- where bowls and plates are kept hot
36 Clues: A water glass • can be good or bad • Emma is one of these • A trailing Hoover lead • Plates are made of this • These are male and female • These are round and silver • A glass to serve champagne • This person is always right • a hot starter served in a bowl • A function with lots of guests • A talk done just before service • The way we normally serve bread • ...
NEW HIRE CLASS 2024-05-10
Across
- These are generated by TECO for things such as suspense usage, Revenue Protection, or safety concerns.
- To view the Team Member’s full name that placed the Interaction Record
- are used to generate work that will be routed to a Field Technician.
- This platform can provide data on electric customer usage and support Team Members handling customer inquiries.
- allows a (BP) to make monthly payments for a balance owed (i.e. additional deposit) over a designated period
- The difference between the budget billed amount and the total actual amount
- case that is created both automatically and manually when a process is not able to complete successfully,
- payments with Debit/Credit Card
- To view what information was confirmed at the time that the Interaction Record
- This indicates that the only acceptable forms of payment from the customer are cash and credit/debit cards
Down
- steps that must be taken when a (BP) is calling in to start service after the account has been disconnected
- For quality, safety, and service issues, Team Members are to add
- Each year, Peoples Gas conducts a review of the customer’s consumption and adjusts their rate
- Planner is a free program that offers lower rates for electricity most of the day and throughout the weekend.
- this indicates a Code Word has been placed on the account that must be verified prior to discussing the account with a caller
- a processed thats done annually on the anniversary of the enrollment date.
- a program which notifies Peoples Gas and Tampa Electric of customers who may be dependent upon life sustaining equipment,
- Annual Therms Usage Threshold 250 – 1,999 Therms
- Service Line has been removed from a premise
- application to complete all Move In requests for customers
20 Clues: payments with Debit/Credit Card • Service Line has been removed from a premise • Annual Therms Usage Threshold 250 – 1,999 Therms • application to complete all Move In requests for customers • For quality, safety, and service issues, Team Members are to add • are used to generate work that will be routed to a Field Technician. • ...
Fun Friday (I hope!) 2023-08-11
Across
- The process responsible for planning, scheduling and controlling the movement of releases to test and live environments.
- The process responsible for maintaining a single source of information about all operational services and those being prepared to be run operationally.
- The process responsible for ensuring that IT resources are right-sized to meet current and future business needs.
- The process responsible for controlling the lifecycle of all changes, enabling beneficial changes to be made with minimum disruption to IT services.
- The process responsible for ensuring that IT services meet agreed availability goals.
- The process responsible for managing the lifecycle of all service requests from users.
- The process responsible for managing the lifecycle of all problems, identifying root causes and implementing workarounds or permanent fixes.
- The process responsible for ensuring that IT services can be recovered within agreed timescales following a disaster or major disruption.
- The process responsible for maintaining information about Configuration Items required to deliver an IT service.
Down
- The process responsible for sharing perspectives, ideas, experience and information, and ensuring that these are available in the right place at the right time.
- The process responsible for managing risks that could seriously affect IT services.
- The phase of the ITIL Service Lifecycle that focuses on understanding an organization’s objectives and customer needs.
- The process responsible for restoring normal service operation as quickly as possible and minimizing the adverse impact on business operations.
- The process responsible for managing the entire lifecycle of all services within an organization’s portfolio.
- The process responsible for managing events throughout their lifecycle.
- A single point of contact between users and IT service management.
- The phase of the ITIL Service Lifecycle that focuses on delivering services effectively and efficiently.
- The process responsible for tracking and reporting the value and ownership of financial assets throughout their lifecycle.
- A documented agreement between a service provider and a customer that identifies both services required and the expected level of service.
- The process responsible for ensuring that all current and planned IT services are delivered to agreed targets.
20 Clues: A single point of contact between users and IT service management. • The process responsible for managing events throughout their lifecycle. • The process responsible for managing risks that could seriously affect IT services. • The process responsible for ensuring that IT services meet agreed availability goals. • ...
Flower Business Management 2018-05-21
Across
- Air Cooling System- cooling system which sends air through metal pipes to be filtered and dispersed into the cooler
- Protective Equipment -safety equipment issued to help employees protect themselves from the hazards of their work environments
- process or technique of promoting, selling and distributing a product or service
- middleman or distribution company who sells to retailers mainly for resale or business use
- - multiplication or increase by natural reproduction
- Shine- spray used to clean and shine leaves
- - Inventory products and goods delivered just when needed; neither sooner nor later
- Wire- used to add sparkle and shine to bouquets and arrangements
- Wire Cutters -long bladed cutters with serrated edges used to cut plastic, floral and chicken wire
Down
- Snips spring action handle with short blades used to cut heavy duty wire and corsage and boutonniere stems
- Service- all interactions between a customer and an employer to provide the customer with friendly, knowledgeable service
- -tradeshow displaying the products of many designers, companies and collections Promotions advancement or growth of a product through advertisement
- - itemized list of current assets; quantity of good or materials on hand
- Flow - total movement of money in and out of a business
- business of preparing advertisements for publication or broadcast Business Plan document which summarizes the objectives of a business
- Cooler - refrigerator where fresh flowers are stored which is large enough for people to walk in and shop
- Wire -strong, malleable wire used to add decoration and support to designs; available in many different colors
- Wire - thin green wire used to strengthen and lengthen stems
- Color - seasonal plants; for example begonias, poinsettias and pansies
- of Sale - system which manages sales and inventory electronically
20 Clues: Shine- spray used to clean and shine leaves • - multiplication or increase by natural reproduction • Flow - total movement of money in and out of a business • Wire - thin green wire used to strengthen and lengthen stems • of Sale - system which manages sales and inventory electronically • Wire- used to add sparkle and shine to bouquets and arrangements • ...
MCS Crossword 2012-12-19
Across
- What is Ian Traill's middle name
- What is the CSP Secretary's first name
- The staff rep group is called the ......... Line Connect Group
- 150 hours are the amount that should be .......... during the RP period
- EAP is a ........... service
- A template you complete to ensure your work is accurate
- Award and .......... is a great way to celebrate your team mates contribution
- Bruce Young is the New Customers and Mainstream ........ Manager
- The phone mode you go into during a Oh&s break
- A tool to assist you to manage your work life balance ..............working hours
- The name of the carer’s room in 400 George St
Down
- ............. Based decision making process
- .........Mole is the name on the bottom of all CSP customer letters
- Leave type available for blood donation, Jury service ect
- What you use to decide if you call a customer back
- CS0’s and TL can request changes to a roster after they are issued during the ........... period
- The place where you record your daily hours ........ Record
- 150 is the number of hours you need to ........ each rp
- Who can you ask for IT Service Desk questions
- how many days personal leave without certificate can you take in a 12 month period
20 Clues: EAP is a ........... service • What is Ian Traill's middle name • What is the CSP Secretary's first name • ............. Based decision making process • Who can you ask for IT Service Desk questions • The name of the carer’s room in 400 George St • The phone mode you go into during a Oh&s break • What you use to decide if you call a customer back • ...
A-Team Practice: Glossary Terms 2023-10-06
Across
- standards used in making a decision (plural form)
- a person who buys goods and/or services
- a charge to a customer by the bank for a service such as writing a check or using an ATM machine
- the wise use of natural resources
- trading a good or service for another good or service or for money
- one who advertises
- the yearly (annual) decline in the value of something
- a sum or percentage paid to an agent for his or her services
- property or money received from an estate or through a will
- to buy and/or use goods and/or services
- to examine the similarities and differences
Down
- buying products from other countries
- a plan for the use of time, money or resources
- the direct trade of goods and services between people without the use of money
- charted by the state, a business that operates as a legal entity separate from its owners
- the act of putting money into an account in bank or other financial institution
- anything that is helpful or advantageous
- objects that can be held or touched that can satisfy people's wants
- a person who shares the responsibility of the loan with the primary borrower
- making the best possible use of scarce resources
20 Clues: one who advertises • the wise use of natural resources • buying products from other countries • a person who buys goods and/or services • to buy and/or use goods and/or services • anything that is helpful or advantageous • to examine the similarities and differences • a plan for the use of time, money or resources • making the best possible use of scarce resources • ...
Advanced Marketing 2015-10-02
Across
- ban on goods traded
- selling goods to the whole world
- tax on goods traded
- intangible
- price product place and promotion
- necessity to live
- goods being received
- specific amount imported (ex: no more than 5,000,000 jeans from India)
Down
- limits trading (embargo, tax, etc.)
- allowing someone to use a trademark, formula, or name
- the focus on product rather than customer
- group of consumers desired to have as customers
- identification of customer relationships
- goods leaving
- tangible
15 Clues: tangible • intangible • goods leaving • necessity to live • ban on goods traded • tax on goods traded • goods being received • selling goods to the whole world • price product place and promotion • limits trading (embargo, tax, etc.) • identification of customer relationships • the focus on product rather than customer • group of consumers desired to have as customers • ...
A-Level Business: Unit 3 key terms revision 2025-11-27
Across
- A large market aiming products at a broad customer base(4,6)
- Creating a unique identity that distinguishes a business’s products.
- Strategies used to prolong a product’s lifecycle and delay decline.
- Individuals involved in delivering the product or service and influencing customer experience.
- The stages a product passes through from launch to decline. (4,5)
- The responsiveness of demand to changes in price.
- Dividing a market into groups of consumers with similar characteristics or needs.
- The amount charged for a product, influenced by costs, demand, and competition.
- Establishing how a product is perceived relative to competitors in customers’ minds.
- Making a product distinct from competitors through features or positioning.
- The place or process where buyers and sellers interact to exchange goods or services.
- A situation where demand changes little when the price changes.
- The route through which goods move from producer to consumer.
- A product with low market share in a fast-growing market requiring decisions about future investment.
- Existing data collected previously for another purpose and reused in analysis.
- Demand that responds significantly when the price changes.
- Data gathered first-hand for a specific purpose, such as through surveys.
- The degree to which customers repeatedly buy from the same brand.
- The customer group a business aims its product or message at.
Down
- The proportion of total market sales captured by a business.
- Goods with high income elasticity, where demand grows faster than income (6,5)
- The planned financial allocation for marketing activities.
- Products for which demand rises when income increases(6,5)
- The systems and procedures that ensure a consistent and efficient service is delivered.
- Rival businesses offering similar products in the same market.
- The range of different products a company offers in the market.
- The distribution channels used to get a product to customers.
- Products for which demand falls as consumer income rises (8,5)
- The good or service offered to meet customer needs within the marketing mix.
- A distinctive name or symbol that differentiates a product and builds customer loyalty.
- Selecting specific segments a business chooses to focus its marketing efforts on.
- Using online channels such as social media and websites for marketing activity.
- The process of collecting information to understand markets and customer needs.
- The tangible elements customers see that help shape their service perception.
- A small, specialised market segment with distinct customer needs
- Selecting a group of people to represent a larger target population in research.
- A product with high market share in a low-growth market that generates strong profits (4,3)
- Considering morally acceptable practices when promoting and selling products.
- The perceived benefits of a product relative to its price.
- Understanding gained from analysing data to improve marketing decisions.
- A product with high market growth and high market share that often needs heavy investment.
- The responsiveness of demand to changes in consumer income.
- A feature that makes a product stand out from competitors.
- Communication used to inform, persuade or remind customers about a product.
- A product with low market share in a low-growth market that may drain resources.
45 Clues: The responsiveness of demand to changes in price. • The planned financial allocation for marketing activities. • Products for which demand rises when income increases(6,5) • The perceived benefits of a product relative to its price. • A feature that makes a product stand out from competitors. • Demand that responds significantly when the price changes. • ...
Bank 2016-07-29
Across
- FOCUS
- HAVE FUN
- MISSION STATEMENT
- TEAMWORK
- JACK DANIELS
- VISION
Down
- CUSTOMER SERVICE
- PURPLE COW
- RESPONSIBILITY
- HOOPLA CALL
- VALUE
11 Clues: FOCUS • VALUE • VISION • HAVE FUN • TEAMWORK • PURPLE COW • HOOPLA CALL • JACK DANIELS • RESPONSIBILITY • CUSTOMER SERVICE • MISSION STATEMENT
Spectrum Crossword Answer key 2023-06-09
Across
- This 3rd party device is a streaming platform device that can be connected to a customer's television set (HDMI ports required) and used to receive Spectrum TV service via our Spectrum TV App (STVA).
- Allows users to troubleshoot error codes and known issues for the Spectrum TV App and other products.
- A type of service interruption for issues within a specific line of business (LOB).
- Refers to how our systems tell the customer's device what Internet speeds they should receive.
- This device enables digital devices, such as personal computers, to communicate across different media, including telephone wires, cable lines, and radio waves
- provides temporary real-time technician location, route, and ETA (Estimated Time of Arrival) information to the customer.
- This cable connects individual subscribers to the cable system. It begins at a connection point on the cable tap/pedestal and ends at the subscriber's home.
- Once you have determined what type of Internet issue the customer is experiencing, you will navigate to this tool to begin troubleshooting.
- Spectrum's Learning Management System (LMS) where you can find training such as compliance courses, recursive training, etc. (two words)
- Service interruptions impacting several customers in a specific service area
- Credits issued when a circumstance is verified via a notes on the account, troubleshooting tools, a declared outage, etc.
- A problem with a product or service that spectrum has been made aware of through previous reports and system monitoring (two words)
- The term used to describe how well agents stick to their planned work schedules.
- The practice of sending out mass emails that are fraudulent in nature with the intention of obtaining confidential information
- Customers generally have this device in their home or business to pass data to and from their Local Area Network and the Internet
Down
- A summary of the customer interaction given at the end of the call
- A type of cable with a metal tip used to connect the modem to the spectrum infrastructure
- This action performed by a Representative at the start of every call/chat request that is specific to an account.
- wireless networking protocol that allows devices to communicate without direct cable connections so that multiple wireless devices can connect to the Internet simultaneously
- This action is required for any account or billing service changes; or the sharing of certain account or billing details
- A modem that contains a built-in router
- This brings together Spectrum Internet, Advanced WiFi, and Unlimited Spectrum Mobile to deliver the nation’s first converged connectivity experience (two words)
- Advanced WiFi's answer to wireless network dead zones within a house or building.
- Credits issued when a a circumstance is not verified but given to maintain a good customer experience or relationship.
- Remove all lines of business
- A portal tool that has various tabs to assist with account handling for all customers.
- This is the database that contains all of the customer account information and provides the information to Agent OS
- This software protects users' systems from behind the scenes without any interruptions. (Two words)
- A diagnostic tool used to support Internet, Video, and Voice services by displaying equipment signal levels, equipment logs (T4 timeouts), provisioning, hotlist and account information.
- This Knowledge Management tool is your one-stop-shop to locate business rules, procedures, and general information.
30 Clues: Remove all lines of business • A modem that contains a built-in router • A summary of the customer interaction given at the end of the call • Service interruptions impacting several customers in a specific service area • The term used to describe how well agents stick to their planned work schedules. • ...
Sales Support Customer Service Week 2023-09-29
Across
- individual that is not a customer yet
- newest TRUBulk location
- this important rate is used to determine growth and retention
- Penalty type for losing 7% of your corn invoicing
- month Second Commission Advances are mailed
- highest discount level
- replacement for qrome products
- cross sell program name
- Product _____ Commission
Down
- second year customer
- Daily review in Connex of Customer Invoice Changes
- "D" in DP Loan Agreement
- plural 070
- first link on Sharepoint for seed information and reference materials
- seedtreatment brand for downstream treaters
- home state of PRI1
16 Clues: plural 070 • home state of PRI1 • second year customer • highest discount level • newest TRUBulk location • cross sell program name • "D" in DP Loan Agreement • Product _____ Commission • replacement for qrome products • individual that is not a customer yet • seedtreatment brand for downstream treaters • month Second Commission Advances are mailed • ...
FIN-CROSS 2022-09-27
Across
- Distribution of money to owners of an organization is called
- Interest on interest is also called ___ interest
- Exact point when a business's income equals its expenses
- Indicator of how quickly an asset can be turned into cash for full market value
- Intangible asset's cost is spread across time via
- A new loan which helps to pay off an existing one
- A document to a customer to request payment for a good or service received
Down
- An intangible asset that represents the value of a business's reputation
- It is an asset that is offered to the lender as security in lieu of a loan
- Financing your business idea through donations of money from the public
- Money that a business spends
- The ability of a customer to obtain goods or services before payment
- The difference between the selling price of a good or service and the profit
- A failure to pay a loan or other debt obligation
- A check by an auditor or tax official on your financial records
- _____ cost is not part of producing a good or service
- Limiting risk in financial assets is done through
- Fixed costs associated with operating a business
- A list of future financial transactions
- Record now, Pay now or later system
20 Clues: Money that a business spends • Record now, Pay now or later system • A list of future financial transactions • A failure to pay a loan or other debt obligation • Fixed costs associated with operating a business • Interest on interest is also called ___ interest • Limiting risk in financial assets is done through • Intangible asset's cost is spread across time via • ...
HELPFUL TOOLS 2014-09-30
Across
- what does the "s" in csp stand for
- what tool can be used to help the customer find a store in their area or any area if need to
- used by customer care representatives to research and adjust mobile download purchase
- what tool can be used to mirror the customer’s account online
- AT&T’S billing and Customer Service system
- provides customers with a personalized, easy-to-read summary of all lines on the account and includes plan details as well as services and features
- what does the "p" in csp stand for
Down
- system used that allows reps to process payments electronically
- determines treatment for collections status customers according to certain criteria, such as credit class, tenure, and history
- what tool can used and is considered AT&T’S knowledge base library
- what tool can be used to help the customer select the best data plan (1st Part)
- this system is considered our contact management system
- what tool can be used to help the customer select the best data plan (2nd Part)
- tool that can be used to send the customer a text message , reset voicemail passcode
- what does the "c" in csp stand for
- enables effortless access to view customer’s account history for payments, arrangements, upgrade eligibility
16 Clues: what does the "s" in csp stand for • what does the "c" in csp stand for • what does the "p" in csp stand for • AT&T’S billing and Customer Service system • this system is considered our contact management system • what tool can be used to mirror the customer’s account online • system used that allows reps to process payments electronically • ...