customer service Crossword Puzzles

HELPFUL TOOLS 2014-09-30

HELPFUL TOOLS crossword puzzle
Across
  1. what does the "p" in csp stand for
  2. this system is considered our contact management system
  3. what tool can be used to help the customer find a store in their area or any area if need to
  4. system used that allows reps to process payments electronically
  5. AT&T’S billing and Customer Service system
  6. used by customer care representatives to research and adjust mobile download purchase
Down
  1. what tool can used and is considered AT&T’S knowledge base library
  2. enables effortless access to view customer’s account history for payments, arrangements, upgrade eligibility
  3. what tool can be used to mirror the customer’s account online
  4. provides customers with a personalized, easy-to-read summary of all lines on the account and includes plan details as well as services and features
  5. tool that can be used to send the customer a text message , reset voicemail passcode
  6. what tool can be used to help the customer select the best data plan (1st Part)
  7. what tool can be used to help the customer select the best data plan (2nd Part)
  8. what does the "s" in csp stand for
  9. what does the "c" in csp stand for
  10. determines treatment for collections status customers according to certain criteria, such as credit class, tenure, and history

16 Clues: what does the "p" in csp stand for • what does the "s" in csp stand for • what does the "c" in csp stand for • AT&T’S billing and Customer Service system • this system is considered our contact management system • what tool can be used to mirror the customer’s account online • system used that allows reps to process payments electronically • ...

HELPFUL TOOLS 2014-09-30

HELPFUL TOOLS crossword puzzle
Across
  1. determines treatment for collections status customers according to certain criteria, such as credit class, tenure, and history
  2. what does the "c" in csp stand for
  3. what does the "s" in csp stand for
  4. what tool can be used to help the customer find a store in their area or any area if need to
  5. tool that can be used to send the customer a text message , reset voicemail passcode
  6. what tool can be used to help the customer select the best data plan (2nd Part)
  7. provides customers with a personalized, easy-to-read summary of all lines on the account and includes plan details as well as services and features
  8. what tool can be used to mirror the customer’s account online
  9. what tool can used and is considered AT&T’S knowledge base library
Down
  1. used by customer care representatives to research and adjust mobile download purchase
  2. AT&T’S billing and Customer Service system
  3. system used that allows reps to process payments electronically
  4. this system is considered our contact management system
  5. what tool can be used to help the customer select the best data plan (1st Part)
  6. what does the "p" in csp stand for
  7. enables effortless access to view customer’s account history for payments, arrangements, upgrade eligibility

16 Clues: what does the "c" in csp stand for • what does the "s" in csp stand for • what does the "p" in csp stand for • AT&T’S billing and Customer Service system • this system is considered our contact management system • what tool can be used to mirror the customer’s account online • system used that allows reps to process payments electronically • ...

HELPFUL TOOLS 2014-09-30

HELPFUL TOOLS crossword puzzle
Across
  1. what tool can be used to help the customer find a store in their area or any area if need to
  2. used by customer care representatives to research and adjust mobile download purchase
  3. what tool can be used to help the customer select the best data plan (2nd Part)
  4. determines treatment for collections status customers according to certain criteria, such as credit class, tenure, and history
  5. enables effortless access to view customer’s account history for payments, arrangements, upgrade eligibility
  6. what does the "p" in csp stand for
  7. what tool can used and is considered AT&T’S knowledge base library
Down
  1. AT&T’S billing and Customer Service system
  2. what tool can be used to help the customer select the best data plan (1st Part)
  3. what does the "s" in csp stand for
  4. this system is considered our contact management system
  5. provides customers with a personalized, easy-to-read summary of all lines on the account and includes plan details as well as services and features
  6. what does the "c" in csp stand for
  7. what tool can be used to mirror the customer’s account online
  8. system used that allows reps to process payments electronically
  9. tool that can be used to send the customer a text message , reset voicemail passcode

16 Clues: what does the "s" in csp stand for • what does the "c" in csp stand for • what does the "p" in csp stand for • AT&T’S billing and Customer Service system • this system is considered our contact management system • what tool can be used to mirror the customer’s account online • system used that allows reps to process payments electronically • ...

Bank 2016-07-29

Bank crossword puzzle
Across
  1. FOCUS
  2. HAVE FUN
  3. MISSION STATEMENT
  4. TEAMWORK
  5. JACK DANIELS
  6. VISION
Down
  1. CUSTOMER SERVICE
  2. PURPLE COW
  3. RESPONSIBILITY
  4. HOOPLA CALL
  5. VALUE

11 Clues: FOCUS • VALUE • VISION • HAVE FUN • TEAMWORK • PURPLE COW • HOOPLA CALL • JACK DANIELS • RESPONSIBILITY • CUSTOMER SERVICE • MISSION STATEMENT

D4D Puzzle #1 2023-10-05

D4D Puzzle #1 crossword puzzle
Across
  1. A deep understanding of the customer's needs, motivations, desires, and behaviors
  2. The principle of collecting a large variety of viable solution ideas and then selecting a few solutions with high potential for success to focus one's energy pursuing
  3. Exceeding a customer's expectations which creates positive emotion
  4. A pleasant or pleasurable feeling resulting from a situation or experience
  5. An individual that benefits from a product or service that a company provides
  6. An issue or a pain point that a customer encounters while using a product or service
Down
  1. A test conducted with customers to quickly answer important questions about an idea and gather behavioral data on customers
  2. Exceeding a customer's expectations creating positive emotion
  3. The means of solving a problem
  4. Lack of difficulty or effort
  5. A method used to measure results
  6. A specific problem a customer encounters that causes frustration, confusion, or even anger
  7. The ability to understand another person and their feelings

13 Clues: Lack of difficulty or effort • The means of solving a problem • A method used to measure results • The ability to understand another person and their feelings • Exceeding a customer's expectations creating positive emotion • Exceeding a customer's expectations which creates positive emotion • A pleasant or pleasurable feeling resulting from a situation or experience • ...

January 11th 2016-12-30

January 11th crossword puzzle
Across
  1. PONY'S CAPTAIN
  2. BATALI RESTAURANT
  3. ONLY ANATOMY AMELIA KNOWS
  4. LAMB &
  5. MLB HOF
  6. SURPRISE EVENT
  7. FLUID
Down
  1. FAGE`
  2. REGULAR I GUESS
  3. WORST CUSTOMER SERVICE
  4. 4 2
  5. I DO COMPUTER IN THIS
  6. STEEL CUT
  7. & PICKLE
  8. ME AND YOU
  9. COLOR OF THE EYE

16 Clues: 4 2 • FAGE` • FLUID • LAMB & • MLB HOF • & PICKLE • STEEL CUT • ME AND YOU • PONY'S CAPTAIN • SURPRISE EVENT • REGULAR I GUESS • COLOR OF THE EYE • BATALI RESTAURANT • I DO COMPUTER IN THIS • WORST CUSTOMER SERVICE • ONLY ANATOMY AMELIA KNOWS

Riverland Fresh Crossword No 1 2014-02-16

Riverland Fresh Crossword No 1 crossword puzzle
Across
  1. very entertaining
  2. Unite Grow
  3. Part of region
  4. Look shop buy
  5. Membership level
  6. Committee member name
  7. Meet and greet
  8. Identifies business
  9. Employees
Down
  1. Flows under bridge
  2. Bottom line
  3. Sandy arranges it
  4. Admin matters
  5. Customer needs
  6. Member supplies fuel
  7. Seen in Commercial

16 Clues: Employees • Unite Grow • Bottom line • Admin matters • Look shop buy • Customer needs • Part of region • Meet and greet • Membership level • very entertaining • Sandy arranges it • Flows under bridge • Seen in Commercial • Identifies business • Member supplies fuel • Committee member name

SE2 Associate Appreciation Week Crossword Puzzle 2021-09-22

SE2 Associate Appreciation Week Crossword Puzzle crossword puzzle
Across
  1. Thank
  2. Colleague
  3. Opposite of problem
  4. Not the skin care
  5. Cause's brother
  6. Smashmouth song
  7. Compassionate
Down
  1. Intrepid
  2. courteous
  3. "...of Service"
  4. Who we serve
  5. Cheer someone on
  6. Bank on
  7. Unshakeable
  8. "Every associate has a role creating..."
  9. Look forward to the end

16 Clues: Thank • Bank on • Intrepid • courteous • Colleague • Unshakeable • Who we serve • Compassionate • "...of Service" • Cause's brother • Smashmouth song • Cheer someone on • Not the skin care • Opposite of problem • Look forward to the end • "Every associate has a role creating..."

WM Crossword! 2024-07-09

WM Crossword! crossword puzzle
Across
  1. Type of case to dispose of electronic waste.
  2. Type of case needed to move a container.
  3. This container can come as a 4yrd, 6yrd, 8yrd, etc.
  4. Type of case needed to dispose of dirt, asbestos, etc.
  5. When the hauler says they nothing will be done until bill is paid.
  6. Service to have the compactor cleaned.
  7. This container can come as a 36gal, 64gal, 96gal, etc.
  8. This container can come as a 20yrd, 30yrd, 40yrd, etc.
Down
  1. This case is made due to damage to the customers property.
  2. This is used to bind materials, such as cardboard or plastic.
  3. When the customer is requesting a delivery of a new container.
  4. The dumpster is ___ and cannot be serviced due to incorrect waste.
  5. This is needed when the containers at a location do not match what we in our records.
  6. Service where the driver waits onsite while the customer fills the container.
  7. 3rd party service to remove excess waste.

15 Clues: Service to have the compactor cleaned. • Type of case needed to move a container. • 3rd party service to remove excess waste. • Type of case to dispose of electronic waste. • This container can come as a 4yrd, 6yrd, 8yrd, etc. • Type of case needed to dispose of dirt, asbestos, etc. • This container can come as a 36gal, 64gal, 96gal, etc. • ...

Tourism ClassWork 2023-03-22

Tourism ClassWork crossword puzzle
Across
  1. Big stakeholder in tourism
  2. The right to sell a company's product in a particular area using the companies name
  3. A system used to monitor and control food contamination
  4. Founder of Sandals and Beaches hotel chains
  5. Good infrastructure,safe& cheap destination
  6. A tourist that is primarily interested in observing and preserving the natural environment
  7. When a company has low personal and procedural service
Down
  1. Creating new ways to solve existing problems or improving upon existing techniques
  2. A person who sets up a business or businesses, taking on financial risks in the hope of profit
  3. Measuring your company's performance against the best in the industry
  4. What tourists hope or anticipate from a product or service
  5. A service cannot be stored for later use
  6. Dividing the market based on personality traits, opinions, interests and values
  7. Feedback from a customer that leads to gaining another customer
  8. A document established by experts, approved by a recognised body that provides guidance on the design & use of products

15 Clues: Big stakeholder in tourism • A service cannot be stored for later use • Founder of Sandals and Beaches hotel chains • Good infrastructure,safe& cheap destination • When a company has low personal and procedural service • A system used to monitor and control food contamination • What tourists hope or anticipate from a product or service • ...

FIN-CROSS 2022-09-27

FIN-CROSS crossword puzzle
Across
  1. The ability of a customer to obtain goods or services before payment
  2. Exact point when a business's income equals its expenses
  3. _____ cost is not part of producing a good or service
  4. A failure to pay a loan or other debt obligation
  5. A check by an auditor or tax official on your financial records
  6. Limiting risk in financial assets is done through
  7. Indicator of how quickly an asset can be turned into cash for full market value
  8. Interest on interest is also called ___ interest
  9. Fixed costs associated with operating a business
Down
  1. Money that a business spends
  2. It is an asset that is offered to the lender as security in lieu of a loan
  3. A new loan which helps to pay off an existing one
  4. Record now, Pay now or later system
  5. Intangible asset's cost is spread across time via
  6. Distribution of money to owners of an organization is called
  7. A list of future financial transactions
  8. Financing your business idea through donations of money from the public
  9. The difference between the selling price of a good or service and the profit
  10. A document to a customer to request payment for a good or service received
  11. An intangible asset that represents the value of a business's reputation

20 Clues: Money that a business spends • Record now, Pay now or later system • A list of future financial transactions • A failure to pay a loan or other debt obligation • Fixed costs associated with operating a business • A new loan which helps to pay off an existing one • Intangible asset's cost is spread across time via • Limiting risk in financial assets is done through • ...

Crossword WASHLET 2025-08-07

Crossword WASHLET crossword puzzle
Across
  1. Country of Boris and Natasha
  2. Spanish for "toilet"
  3. Where marketing shines every year
  4. What must always come first at the beginning of any mission
  5. How Kohler is still in business
  6. TOTO’s flushing technology that spins water like a spy’s gadget
  7. The "A" in the ZA faucet line
  8. What you can win today
  9. Lead character in "Mission: Impossible"
Down
  1. Time frame for National Customer Service Week annually
  2. 2024 National Customer Service Week theme
  3. Highly recommended to install a WASHLET
  4. Singer who performed the first Bond theme song to be nominated for an Academy Award for Best Original Song
  5. Where James Bond submits his TPS teenaged reports
  6. The name of the super secret 2500 mile tunnel built under the ice of Greenland by the US government.
  7. Animals that were utilized by the CIA to spy on heads of state in the 1960s
  8. Nickname of TOTO global's CEO
  9. Month that TOTO is going live with SAP
  10. What James Bond likes to drink

19 Clues: Spanish for "toilet" • What you can win today • Country of Boris and Natasha • Nickname of TOTO global's CEO • The "A" in the ZA faucet line • What James Bond likes to drink • How Kohler is still in business • Where marketing shines every year • Month that TOTO is going live with SAP • Highly recommended to install a WASHLET • Lead character in "Mission: Impossible" • ...

HPC04 Quiz 2&3 2023-04-24

HPC04 Quiz 2&3 crossword puzzle
Across
  1. MIS in the F&B service industry should focus on the service needs of the __________, or the guests who will patronize the establishment.
  2. A type of POS systems which are wired that process payments. They may be scattered throughout a restaurant, so that servers have multiple places nearby in which to process payments.
  3. The third significant component of an MIS of a restaurant which defines the efficiency and effectiveness of the service processes.
  4. IHG uses 2 systems to accommodate guests' reservations. The first one is IRIS, what is the other one?
  5. these are hotels which main purpose is actually in support of the gambling operation.
  6. An order type referring to Quick service system where payment is received while the order is created.
  7. when creating a reservation for a guest, we need to ask this important information aside from the number of adults.
  8. The objective of CEM is to gather, __________, and organize all steps of the customer journey and lifestyle through the customer’s perspective.
  9. Same as Taking out except it does not print a receipt in the kitchen.
  10. If the customer wants to pay tips you can add them via this button in ORO POS.
Down
  1. The moment the managers were able to fix the service strategy, the next thing to consider is the service __________.
  2. This type of POS gained popularity due to the pandemic.
  3. A unique identifier of a person needed to pull-up a member account.
  4. a computerized system that allows restaurant business owners to track their sales, cash flow, and food inventory.
  5. Systems in restaurants wherein servers can transact diners right at the table, from a smartphone, tablet, or handheld device.
  6. Technology and applications are essential for facilitating ______________ in the hotel industry.
  7. A process used to describe the moment the order was taken and confirmed, it will be entered into the computer. The computer then calculates the bill including tax. Once the customer pays, the staff will then enter the receipt number and the amount paid.
  8. In the long run, if the business will not be properly managed, it will result in __________.
  9. In some places, diners may be sat by a host and greeted by a server, but they may have the power to order themselves using a table side restaurant POS.

19 Clues: This type of POS gained popularity due to the pandemic. • A unique identifier of a person needed to pull-up a member account. • Same as Taking out except it does not print a receipt in the kitchen. • If the customer wants to pay tips you can add them via this button in ORO POS. • ...

Cablelynx billing terms 2026-03-24

Cablelynx billing terms crossword puzzle
Across
  1. The payment was placed in the drop box at the local office?
  2. The install fee on the bill, it could also appear for transfer and a reconnect?
  3. The payment was posted to the wrong account?
  4. The system generated term to ignore when explaining the bill?
  5. The payment posted using the interactive voice response tool?
  6. The fee printed on the bill for processing a payment?
  7. The service was suspended due to no payment of the previous bill?
  8. The date that the bill is due on every month?
  9. the percentage applied to the balance after bill has been sent to an outside collection agency?
Down
  1. The customer balance was taken via autopay?
  2. A payment was made and the service was restored?
  3. The fee applied when a change was made to the account?
  4. The balance owed at the previous address has now applied to the new address?
  5. The fee applied if a tech come to the home to resolve anything the customer can complete?
  6. The fee applied for paper bill and no autopay?
  7. The fee applies when the customer exceeds the allotted amount of data?
  8. The amount owed at the present moment?
  9. The fee added about 15 days after the bill is due and no payment is posted?

18 Clues: The amount owed at the present moment? • The customer balance was taken via autopay? • The payment was posted to the wrong account? • The date that the bill is due on every month? • The fee applied for paper bill and no autopay? • A payment was made and the service was restored? • The fee printed on the bill for processing a payment? • ...

Challenge 1 2024-09-12

Challenge 1 crossword puzzle
Across
  1. User type of customer
  2. The feature the customer needs to solve is a part of this domain
  3. Who should the email go to?
  4. email What should be sent to the customer's leads
Down
  1. The customer could use this integration to solve their question
  2. Competitor of Gmail
  3. First name of customer
  4. Ownership Service Principle
  5. The customer's plan type

9 Clues: Competitor of Gmail • User type of customer • First name of customer • The customer's plan type • Who should the email go to? • Ownership Service Principle • email What should be sent to the customer's leads • The customer could use this integration to solve their question • The feature the customer needs to solve is a part of this domain

Marketing Terms 2018-12-18

Marketing Terms crossword puzzle
Across
  1. trade associations that are founded and funded by businesses operating in a specific industry and that are responsible for public relations activities such as advertising, education, etc.
  2. a personalized presentation that shows how a product can benefit and provide value to the customer
  3. a description of what the advertising campaign is to accomplish
  4. the process of researching prospective customers before initially contacting them
  5. the sum of the results produced by a team
  6. the step in sales process when the customer decides to buy a product or service
  7. Release a written statement to inform the media about a new product or special event
  8. all communications used by a business to create a favorable impression of its products or services
  9. face-to-face communication between the buyer and seller that attempts to influence the buying decision
  10. A specific combination of promotional methods used for one product or a family of products
Down
  1. offering customers related products and services that could enhance the use of their purchased product
  2. an outline of how all the elements in the promotional mix will work together to reach their target market
  3. any non paid form of communication designed to arouse public interest about a product, service, business, or event
  4. an organized approach of generating a large number of ideas in a group setting
  5. a short, memorable phrase that establishes an identity for a brand
  6. the use of advertising to support and improve the environment
  7. the end user of a product or service
  8. the use of marketing activities that provide extra value and buying incentives for customers
  9. the act of contacting the customer after the sale to ensure satisfaction
  10. Relations activities and events that create goodwill for business or other organization

20 Clues: the end user of a product or service • the sum of the results produced by a team • the use of advertising to support and improve the environment • a description of what the advertising campaign is to accomplish • a short, memorable phrase that establishes an identity for a brand • the act of contacting the customer after the sale to ensure satisfaction • ...

Marketing Terms 2018-12-18

Marketing Terms crossword puzzle
Across
  1. a description of what the advertising campaign is to accomplish
  2. A specific combination of promotional methods used for one product or a family of products
  3. a short, memorable phrase that establishes an identity for a brand
  4. the end user of a product or service
  5. a personalized presentation that shows how a product can benefit and provide value to the customer
  6. any non paid form of communication designed to arouse public interest about a product, service, business, or event
  7. offering customers related products and services that could enhance the use of their purchased product
  8. the step in sales process when the customer decides to buy a product or service
  9. face-to-face communication between the buyer and seller that attempts to influence the buying decision
Down
  1. a written statement to inform the media about a new product or special event
  2. the sum of the results produced by a team
  3. the use of marketing activities that provide extra value and buying incentives for customers
  4. all communications used by a business to create a favorable impression of its products or services
  5. the use of advertising to support and improve the environment
  6. an organized approach of generating a large number of ideas in a group setting
  7. trade associations that are founded and funded by businesses operating in a specific industry and that are responsible for public relations activities such as advertising, education, etc.
  8. activities and events that create goodwill for business or other organization
  9. an outline of how all the elements in the promotional mix will work together to reach their target market
  10. the process of researching prospective customers before initially contacting them
  11. the act of contacting the customer after the sale to ensure satisfaction

20 Clues: the end user of a product or service • the sum of the results produced by a team • the use of advertising to support and improve the environment • a description of what the advertising campaign is to accomplish • a short, memorable phrase that establishes an identity for a brand • the act of contacting the customer after the sale to ensure satisfaction • ...

complaint 2024-12-23

complaint crossword puzzle
Across
  1. Describes something that is broken or not intact.
  2. Failure to take proper care in a situation.
  3. What someone hopes will happen, often leading to disappointment.
  4. A formal expression of regret.
  5. Money returned for a faulty product or service.
  6. Taking a concern to a higher authority.
  7. A mistake or error causing dissatisfaction.
  8. Levels of quality expected by customers.
  9. Emotion felt when a problem persists unresolved.
  10. Feeling unhappy with unmet expectations.
  11. A written assurance about product quality.
  12. A disagreement, often requiring mediation.
  13. Assistance provided by a business, often evaluated for its quality.
  14. Assistance provided to help resolve an issue.
  15. A system entry used to track customer issues.
  16. Something provided to make up for a loss or issue.
  17. A measure of how good or bad something is.
  18. A promise to fix or replace defective items.
  19. Input provided to improve services or products.
Down
  1. A fee applied, sometimes incorrectly.
  2. Not meeting agreed standards or norms.
  3. A line or sequence, often leading to impatience.
  4. An evaluation or opinion shared publicly.
  5. A person receiving goods or services.
  6. Not working properly or as intended.
  7. Failure to convey information clearly.
  8. An action taken to report a problem to customer service.
  9. An item purchased that can sometimes fail expectations.
  10. A solution to a problem or dispute.
  11. A report of dissatisfaction.
  12. A new item given for something defective.
  13. An action that is not correct or accurate.
  14. What happens when something arrives later than expected.
  15. A document filled out to express dissatisfaction.
  16. A written correspondence sent to address dissatisfaction.
  17. Guidelines set by a company for handling issues.
  18. A reply to an issue or concern.

37 Clues: A report of dissatisfaction. • A formal expression of regret. • A reply to an issue or concern. • A solution to a problem or dispute. • Not working properly or as intended. • A fee applied, sometimes incorrectly. • A person receiving goods or services. • Not meeting agreed standards or norms. • Failure to convey information clearly. • Taking a concern to a higher authority. • ...

page 2 2023-10-10

page 2 crossword puzzle
Across
  1. people who know any information about retail store or any store company
  2. takes time to look at prices and brands
  3. people who are in charge of managing budget gerneration
  4. information used for employees to determine custormers behavoir
Down
  1. multiple store locations
  2. information is used to help retailers determine customer behavior
  3. switching your product for another product
  4. recommending a similar product to one being bought
  5. privacy you can not share any customer's data
  6. financial institution helps customers without on-hand cash
  7. people who keep the stores in business
  8. product travel from its creation to customer
  9. treating colored or uncolored LGBTQ etc.people unfairly

13 Clues: multiple store locations • people who keep the stores in business • takes time to look at prices and brands • switching your product for another product • product travel from its creation to customer • privacy you can not share any customer's data • recommending a similar product to one being bought • people who are in charge of managing budget gerneration • ...

Chapter 17 Vocab 2025-04-14

Chapter 17 Vocab crossword puzzle
Across
  1. Showing the product in action.
  2. A potential customer.
  3. Reaching out to customers after a sale to ensure satisfaction. (two words)
  4. Asking questions to determine if a prospect is a potential buyer.
  5. CLOSE An early attempt to get the customer's opinion. (two words)
  6. The process of directly interacting with customers to make a sale.
Down
  1. Recommending additional or related products. (two words)
  2. A characteristic or fact about a product or service.
  3. The phase where the salesperson learns about the prospect before contact.
  4. The first contact with a potential customer.
  5. Contacting potential customers without prior communication. (two words)
  6. Something advantageous the customer gains from a product feature.
  7. The act of obtaining commitment from the customer.

13 Clues: A potential customer. • Showing the product in action. • The first contact with a potential customer. • The act of obtaining commitment from the customer. • A characteristic or fact about a product or service. • Recommending additional or related products. (two words) • Asking questions to determine if a prospect is a potential buyer. • ...

7 C’s of Effective Communication 2026-01-22

7 C’s of Effective Communication crossword puzzle
Across
  1. Long service email that customer doesn’t read
  2. Defensive reply during escalation
  3. Rude and blaming customer email
  4. Service visit update missing date & time
Down
  1. Customer upset due to word 'soon' in breakdown update
  2. 'Some issues' mentioned for delivery delay
  3. Warranty confirmed without checking

7 Clues: Defensive reply during escalation • Warranty confirmed without checking • Rude and blaming customer email • Service visit update missing date & time • 'Some issues' mentioned for delivery delay • Long service email that customer doesn’t read • Customer upset due to word 'soon' in breakdown update

HELPFUL TOOLS 2014-09-30

HELPFUL TOOLS crossword puzzle
Across
  1. customers with a personalized, easy-to-read summary of all lines on the account and includes plan details as well as services and features
  2. by customer care representatives to research and adjust mobile download purchase
  3. effortless access to view customer’s account history for payments, arrangements, upgrade eligibility
  4. system is considered our contact management system
  5. tool can be used to mirror the customer’s account online
  6. tool can be used to help the customer find a store in their area or any area in need to
  7. treatment for collections status customers according to certain criteria, such as credit class, tenure, and history
  8. tool can be used to help the customer select the best data plan (1st Part)
Down
  1. does the "s" in csp stand for
  2. used that allows reps to process payments electronically
  3. does the "p" in csp stand for
  4. billing and Customer Service system
  5. tool can be used to help the customer select the best data plan (2nd Part)
  6. does the "c" in csp stand for
  7. that can be used to send the customer a text message , reset voicemail passcode
  8. tool can used and is considered AT&T’S knowledge base library

16 Clues: does the "s" in csp stand for • does the "p" in csp stand for • does the "c" in csp stand for • billing and Customer Service system • system is considered our contact management system • used that allows reps to process payments electronically • tool can be used to mirror the customer’s account online • tool can used and is considered AT&T’S knowledge base library • ...

HELPFUL TOOLS 2014-09-30

HELPFUL TOOLS crossword puzzle
Across
  1. tool that can be used to send the customer a text message , reset voicemail passcode
  2. what tool can used and is considered AT&T’S knowledge base library
  3. what does the "p" in csp stand for
  4. enables effortless access to view customer’s account history for payments, arrangements, upgrade eligibility
  5. what tool can be used to help the customer find a store in their area or any area if need to
  6. what tool can be used to help the customer select the best data plan (2nd Part)
  7. system used that allows reps to process payments electronically
Down
  1. used by customer care representatives to research and adjust mobile download purchase
  2. AT&T’S billing and Customer Service system
  3. what does the "s" in csp stand for
  4. determines treatment for collections status customers according to certain criteria, such as credit class, tenure, and history
  5. what tool can be used to help the customer select the best data plan (1st Part)
  6. provides customers with a personalized, easy-to-read summary of all lines on the account and includes plan details as well as services and features
  7. this system is considered our contact management system
  8. what does the "c" in csp stand for
  9. what tool can be used to mirror the customer’s account online

16 Clues: what does the "p" in csp stand for • what does the "s" in csp stand for • what does the "c" in csp stand for • AT&T’S billing and Customer Service system • this system is considered our contact management system • what tool can be used to mirror the customer’s account online • system used that allows reps to process payments electronically • ...

HELPFUL TOOLS 2014-09-30

HELPFUL TOOLS crossword puzzle
Across
  1. what tool can used and is considered AT&T’S knowledge base library
  2. this system is considered our contact management system
  3. what does the "s" in csp stand for
  4. what does the "p" in csp stand for
  5. system used that allows reps to process payments electronically
  6. what tool can be used to help the customer select the best data plan (2nd Part)
  7. what tool can be used to mirror the customer’s account online
  8. what tool can be used to help the customer select the best data plan (1st Part)
  9. what does the "c" in csp stand for
Down
  1. enables effortless access to view customer’s account history for payments, arrangements, upgrade eligibility
  2. determines treatment for collections status customers according to certain criteria, such as credit class, tenure, and history
  3. used by customer care representatives to research and adjust mobile download purchase
  4. tool that can be used to send the customer a text message , reset voicemail passcode
  5. what tool can be used to help the customer find a store in their area or any area if need to
  6. AT&T’S billing and Customer Service system
  7. provides customers with a personalized, easy-to-read summary of all lines on the account and includes plan details as well as services and features

16 Clues: what does the "s" in csp stand for • what does the "p" in csp stand for • what does the "c" in csp stand for • AT&T’S billing and Customer Service system • this system is considered our contact management system • what tool can be used to mirror the customer’s account online • system used that allows reps to process payments electronically • ...

Challenge 1 2024-09-12

Challenge 1 crossword puzzle
Across
  1. User type of customer
  2. First name of customer
  3. The feature the customer needs to solve is a part of this domain
  4. Ownership Service Principle
Down
  1. What should be sent to the customer's leads
  2. Who should the email go to?
  3. The customer's plan type
  4. Competitor of Gmail
  5. The customer could use this integration to solve their question

9 Clues: Competitor of Gmail • User type of customer • First name of customer • The customer's plan type • Who should the email go to? • Ownership Service Principle • What should be sent to the customer's leads • The customer could use this integration to solve their question • The feature the customer needs to solve is a part of this domain

Evee Assistant Features and More 2024-09-17

Evee Assistant Features and More crossword puzzle
Across
  1. A new feedback _will be provided on approximately 10% of calls.
  2. The Evee Assist call history feature identifies a prior call from the customer in the past _ days.
  3. _ is a real-time transcript that shows evee Assist call intents identified, while restating the reason for the call. Which helps evee deliver more accurate solutions that specialists can click on if they need assistance.
  4. _explains and provides information for why the customer has previously called.
  5. The_ option allows specialists the ability to modify search results or initiate new searches.
  6. The new call history widget will display information for up to a total of _call interactions.
  7. _ is the day of the month or year as specified by a number.
  8. The call history summary is based on_ captured during the specialist and customer conversation.
  9. The new Call History can help reduce & service _'s by: displaying what last call was about, discussed and promised, identifying problems and resolve them quicker, identifying specific transactions the customer previously called about, and educating specialist to reduce number of times customer calls back for same issue.
Down
  1. _ is displayed when customer selects reason to call us on Contact Us page from Chase mobile app, Natural Language Understanding (NLU) or confirms IVR call prediction that call reason shows in this section.
  2. The _ feature allows specialist to send customers a text message that includes link to self-service guidance on how they can dispute charge after it posts.
  3. _ 3rd 2024 Evee Assist Call History Feature was launched to the entire enterprise.
  4. The _ is defaulted based on account customer identified in IVR. Specialists can switch between Card and Retail when needed based on the call they are servicing.
  5. _ button is a feature that allows specialists the option to provide real-time feedback on every call by clicking thumbs up/down buttons.
  6. _ panel will display three components Call Reason, Date and Call Summary of the most recent calls.
  7. _ Virtual Assistant tool that provides helpful resources during call, in real time, based on conversation between customer and specialist.

16 Clues: _ is the day of the month or year as specified by a number. • A new feedback _will be provided on approximately 10% of calls. • _explains and provides information for why the customer has previously called. • _ 3rd 2024 Evee Assist Call History Feature was launched to the entire enterprise. • ...

Customer Service Vocab 2024-07-31

Customer Service Vocab crossword puzzle
Across
  1. - Explain the nature of customer service in the hospitality and tourism industry. (7 letters)
  2. - Build and maintain relationships with customers. (13 letters)
  3. - Explain the importance of meeting and exceeding customer/guest expectations. (12 letters)
  4. - Explain the role of customer service as a component of selling relationships. (7 letters)
Down
  1. - Explain factors that motivate people to choose a hospitality and tourism site. (8 letters)
  2. - Identify factors associated with positive customer experiences. (11 letters)
  3. - Identify company’s brand promise. (5 letters)

7 Clues: - Identify company’s brand promise. (5 letters) • - Build and maintain relationships with customers. (13 letters) • - Identify factors associated with positive customer experiences. (11 letters) • - Explain the importance of meeting and exceeding customer/guest expectations. (12 letters) • ...

Bermuda 2024-01-12

Bermuda crossword puzzle
Across
  1. this is not a state, but grands customer 7 additional days
  2. takes 3-4days to reflect
  3. only payment method accepted via customercare
  4. this is where additional numbers can be found
  5. Name the application that checks HLR status
  6. To find invoices which sub category in A360 must you be in
  7. customer or agents should email Creditservices@digicelgroup.com
  8. government issued ID and proof of address is required
  9. can be used to view customer data usage
Down
  1. when changing email must be sent to Info.Bermuda@digicelgroup.com
  2. One-way barred, normally by the 15th-18th
  3. The set of activities that allows a customer to be notified of the charges he has incurred over a service period.
  4. this is from the 1st to the end of the month
  5. agents have to reach out to the finance team to ensure not yet with third party collector
  6. when customer bill is in RED
  7. once payment is process and account is barred, this is manaually adjusted
  8. Full name, address on account, DOB and drivers license can be used
  9. No payment can be collect, the account is sent to external collection agency.

18 Clues: takes 3-4days to reflect • when customer bill is in RED • can be used to view customer data usage • One-way barred, normally by the 15th-18th • Name the application that checks HLR status • this is from the 1st to the end of the month • only payment method accepted via customercare • this is where additional numbers can be found • ...

HELPFUL TOOLS 2014-08-22

HELPFUL TOOLS crossword puzzle
Across
  1. this tool is considered as AT&T’s customer service knowledge base, more like AT&T’s Library
  2. what does the "c" in csp stand for
  3. a tool that can be used to get the program name and the content provider for a mobile download purchase
  4. a tool that provides a comparison of the customer's current plan and any savings by changing to the new plan (2 part answer)
  5. this tool can be used to confirm number availability to port over to AT&T service
  6. used to track direct fulfillment orders
  7. tool used for the reporting of Quality and Efficiency metrics for Internal Mobility Consumer Call centers
  8. a tool that provides a comparison of the customer's current plan and any savings by changing to the new plan (2 part answer)
  9. a tool that can be used to send the customer a text message, reset voicemail passcode, immediate call forwarding
  10. a tool that can be used to view the customer’s account online
Down
  1. what does the "s" in csp stand for
  2. tool that can be used to view your daily schedule
  3. a web-based tool that can be helpful to use when changing a customer’s mobile number
  4. tool used to handle customer inquiries regarding retail sales locations
  5. what is the new name of the OLAM tool
  6. tool used that allows reps to process payments electronically for wireless, wired, and U-verse accounts
  7. this tool can be used to view discount information for a specific FAN
  8. a Web-based application that provides the status of major network outage notifications, like switches, cell sites, voicemail platforms, E911, and others
  9. tool that can be used to view your ACE scores
  10. what does the "p" in csp stand for

20 Clues: what does the "s" in csp stand for • what does the "c" in csp stand for • what does the "p" in csp stand for • what is the new name of the OLAM tool • used to track direct fulfillment orders • tool that can be used to view your ACE scores • tool that can be used to view your daily schedule • a tool that can be used to view the customer’s account online • ...

Inbound Crossword Puzzle 2022-05-25

Inbound Crossword Puzzle crossword puzzle
Across
  1. The city that charges additional tax to extend
  2. The _____ address indicates where the vehicle is kept
  3. The customer is responsible for maintaining this during their lease
  4. ____ added statement
  5. Option that adds more time to the lease
  6. A person who signs for a business account who guarantees payments will be made
  7. _____ spirit
  8. The customer will not pay a ____ if they get a new vehicle within 30 days after turn in.
  9. Step 2 of the 6-1-1 process
  10. The state that requires additional documents to purchase
  11. Step 3 in the 6-1-1 process
  12. We do not remove credit marks as a _____
  13. Educate and _____
  14. Customer _____
  15. What the customer receives after purchasing
  16. The Honda _____ is for 3 years or 36k miles
  17. What a lease customer is called
  18. One of the states that always requires paperwork to extend
Down
  1. A type of lease that cannot extend
  2. What the customer signs at the dealership
  3. Your limit for a _____ waiver is $50
  4. Document required to release title
  5. The system where we can reset a customer's password
  6. The name of the training team in the LMC
  7. The name of the Honda robot
  8. You can _____ up to 18 months without verbal approval
  9. This state requires extra signatures to extend
  10. You can look up property tax bills in _____
  11. Step 1 of the vehicle return process
  12. Our title company
  13. Our inspection company
  14. Our department
  15. Our automatic payment system

33 Clues: _____ spirit • Customer _____ • Our department • Our title company • Educate and _____ • ____ added statement • Our inspection company • The name of the Honda robot • Step 2 of the 6-1-1 process • Step 3 in the 6-1-1 process • Our automatic payment system • What a lease customer is called • A type of lease that cannot extend • Document required to release title • ...

GPL Crossword 2014-10-07

GPL Crossword crossword puzzle
Across
  1. cx has expressed concern wrong information is being reported to credit bureas
  2. The customer has signed the loan agreement on a current or past loan
  3. Agent is required to advise customer “can negatively effect future loans with GPL”
  4. To reissue funds to bank account we have to wait 3 banking business day for
  5. Application can be edited by the customer
  6. Process of removing the bad bank flag to allow deposit/withdraw from customers account
  7. cci adv “ I am in the process of filing for bankruptcy”
  8. cci adv “I need to make pymnt arrangements” acct is pastdue
  9. verification document(s) has been received
  10. customer reapplying for a new loan and there is a balance still owed on previous loan
  11. Pre Application, no account in Admin
  12. Social Security Card, Drivers License, Bank Statement, Proof of Income
  13. customer emails in asking "Why am I declined" customer lives in the state of Vermont
  14. Customer is elgible to reapply in 24 hours or 3 bank business days
  15. verification document(s) fail/pass
  16. Post Funding, account holder has paid off first and taken additional loan(s)
  17. Payment required based on loan terms and agreement
  18. The loan is approved and waiting on the customer to sign
  19. Application isnt finished
  20. loan is unsecured and is paid back in equal payments at fixed intervals
  21. Date of Birth or ______________
  22. Customer does not have an outstanding balance
  23. The customer has made changes to the application
  24. cci adv “ Did you receive my documents?”
  25. fifth business day before 5:30pm ET
  26. customer calls in, agent unable to hear
  27. Pre funding, account holder has not received first loan
Down
  1. Email sent to customer containing a 6 digit number required for application process
  2. customer is need of changing Employer information
  3. Customer pays the total balance
  4. “Ive had to call back three times today to get this issue resolved”
  5. Customer makes payment above scheduled amount
  6. required to utilize this comment class when a system generated note is recorded
  7. 3 banking business days, $30 fee, Account Service contacts
  8. California customers are not eligible for these type of payments
  9. used by Verification and Fraud agents
  10. Customers loan is accepted and pending to receive funds, however customer enter wrong pay cycle and scheduled payments do not reflect the same schedule and pay dates.
  11. "I think your interest is to high"
  12. System generated feature, not always offered
  13. Refer to Article 4 for the correct process and handle situations
  14. part of a scheduled payment
  15. customer is eligible for a refinance option, calling in to inquire on process
  16. Customer must make arrangements by 5:00p ET, one business day prior to due date
  17. customer unable to reset password
  18. APR is broken down in order for customers to pay in full early
  19. cci adv “I have not received my funds”
  20. "Thank you for calling Great Plains Lending"

47 Clues: Application isnt finished • part of a scheduled payment • Customer pays the total balance • Date of Birth or ______________ • customer unable to reset password • "I think your interest is to high" • verification document(s) fail/pass • fifth business day before 5:30pm ET • Pre Application, no account in Admin • used by Verification and Fraud agents • ...

The Sales Process Chapters 12 - 15 2025-02-21

The Sales Process Chapters 12 - 15 crossword puzzle
Across
  1. matching characteristics of a product to a customer's needs and wants
  2. this is the most effective approach method in retail selling
  3. customers needs are directly related to these which can be emotional, rational or both
  4. also called a lead - either way it's a potential customer
  5. in this approach the salesperson asks the customer if assistance is needed
  6. this skill helps to get the customer talking
  7. the number of products that you should show a customer at any given time
Down
  1. Building ties to customers
  2. communication through body language and facial expressions
  3. in this approach the salesperson welcomes the customer to the store
  4. the first face-to-face contact with the customer

11 Clues: Building ties to customers • this skill helps to get the customer talking • the first face-to-face contact with the customer • also called a lead - either way it's a potential customer • communication through body language and facial expressions • this is the most effective approach method in retail selling • ...

GPL Crossword 2014-10-07

GPL Crossword crossword puzzle
Across
  1. The customer has made changes to the application
  2. part of a scheduled payment
  3. The customer has signed the loan agreement on a current or past loan
  4. Payment required based on loan terms and agreement
  5. used by Verification and Fraud agents
  6. Agent is required to advise customer “can negatively effect future loans with GPL”
  7. Customer pays the total balance
  8. Application isnt finished
  9. California customers are not eligible for these type of payments
  10. The loan is approved and waiting on the customer to sign
  11. customer reapplying for a new loan and there is a balance still owed on previous loan
  12. loan is unsecured and is paid back in equal payments at fixed intervals
  13. Application can be edited by the customer
  14. customer is eligible for a refinance option, calling in to inquire on process
  15. "I think your interest is to high"
  16. customer is need of changing Employer information
  17. System generated feature, not always offered
  18. verification document(s) has been received
  19. Customer does not have an outstanding balance
  20. APR is broken down in order for customers to pay in full early
  21. “Ive had to call back three times today to get this issue resolved”
  22. customer unable to reset password
  23. Date of Birth or ______________
  24. cci adv “I have not received my funds”
  25. cci adv “I need to make pymnt arrangements” acct is pastdue
Down
  1. To reissue funds to bank account we have to wait 3 banking business day for
  2. fifth business day before 5:30pm ET
  3. cx has expressed concern wrong information is being reported to credit bureaus
  4. Customers loan is accepted and pending to receive funds, however customer enter wrong pay cycle and scheduled payments do not reflect the same schedule and pay dates.
  5. Customer must make arrangements by 5:00p ET, one business day prior to due date
  6. Email sent to customer containing a 6 digit number required for application process
  7. required to utilize this comment class when a system generated note is recorded
  8. customer emails in asking "Why am I declined" customer lives in the state of Vermont
  9. cci adv “ I am in the process of filing for bankruptcy”
  10. Process of removing the bad bank flag to allow deposit/withdraw from customers account
  11. Customer is eligible to reapply in 24 hours or 3 bank business days
  12. Post Funding, account holder has paid off first and taken additional loan(s)
  13. Pre funding, account holder has not received first loan
  14. verification document(s) fail/pass
  15. Customer makes payment above scheduled amount
  16. Pre Application, no account in Admin
  17. "Thank you for calling Great Plains Lending"
  18. customer calls in, agent unable to hear
  19. 3 banking business days, $30 fee, Account Service contacts
  20. cci adv “ Did you receive my documents?”
  21. Social Security Card, Drivers License, Bank Statement, Proof of Income
  22. Refer to Article 4 for the correct process and handle situations

47 Clues: Application isnt finished • part of a scheduled payment • Customer pays the total balance • Date of Birth or ______________ • customer unable to reset password • verification document(s) fail/pass • "I think your interest is to high" • fifth business day before 5:30pm ET • Pre Application, no account in Admin • used by Verification and Fraud agents • ...

Quarterly Puzzle 2025-09-10

Quarterly Puzzle crossword puzzle
Across
  1. What is the service order code for a Security Light Repair ticket?
  2. This kind of problem could be flickering or dimming lights, or partial power inside a home.
  3. A ______ light is something a customer pays for, and it faces their own property.
  4. You should always update this on a customer's account when you have them over the phone or in person.
  5. The number of times a late fee may be waived in a year.
  6. You need to undo a _________ disconnect for the current tenant when it occurs on or after the new tenant is scheduled to move into service at the same location.
  7. Always ____ the "Pending Online App" alert on the account and location when you complete the move-in.
  8. This is placed on a customer's property because something is in need of repair before our technicians can complete a service ticket or a meter set.
  9. A ______ light is something the individual customer does not pay for, and it faces the street.
Down
  1. Be ______ in your notations when you memo an account.
  2. This tab on the Security Light level in Cayenta allows you to see how many lights a customer is billing for.
  3. Demand is read every ______ minutes.
  4. You should be utilizing the Customer _______ tab in Cayenta to access customers' accounts.
  5. In order for a Co-Applicant's name to appear on a bill, you need to add their name to this box within the mailing address.

14 Clues: Demand is read every ______ minutes. • Be ______ in your notations when you memo an account. • The number of times a late fee may be waived in a year. • What is the service order code for a Security Light Repair ticket? • A ______ light is something a customer pays for, and it faces their own property. • ...

Cablelynx Billing Terms 2026-03-12

Cablelynx Billing Terms crossword puzzle
Across
  1. The payment was placed in the drop box at the local office?
  2. A payment was made and the service was restored?
  3. The customer balance was taken via auto pay?
  4. The fee applied when a change was made to the account?
  5. The payment posted using the interactive Voice Response tool?
  6. The fee added about 15 days after the bill is due and no payment posted?
  7. The date that the bill is due on every month?
  8. The fee applies when the customer exceeds the allotted amount of data?
  9. The amount owed at the present moment?
Down
  1. The payment was posted to the wrong account?
  2. The fee applied for paper bill and no autopay?
  3. The fee printed on the bill for processing a payment?
  4. The Percentage applied to the balance after bill has been sent to an outside collection agency?
  5. The Install fee on the bill, it could also appear for a transfer and a reconnect?
  6. The fee applied if a tech comes to the home to resolve anything the customer can complete?
  7. the balance owed at the previous address has now applied to the new address?
  8. The service was suspended due to no payment of the previous bill?
  9. The System generated term to ignore when explaining bill?

18 Clues: The amount owed at the present moment? • The payment was posted to the wrong account? • The customer balance was taken via auto pay? • The date that the bill is due on every month? • The fee applied for paper bill and no autopay? • A payment was made and the service was restored? • The fee printed on the bill for processing a payment? • ...

Cablelynx Billing 2026-03-09

Cablelynx Billing crossword puzzle
Across
  1. The service was suspended due to no payment of the previous bill?
  2. The fee applied when a change was made to the account?
  3. The System generated term to ignore when explaining bill?
  4. The balance owed at the previous address has now applied to the new address?
  5. The Percentage applied to the balance after bill has been sent to an outside collection agency?
  6. The fee printed on the bill for processing a payment?
  7. The fee added about 15 days after the bill is due and no payment posted?
  8. The fee applies when the customer exceeds the allotted amount of data?
Down
  1. The Install fee on the bill, it could also appear for a transfer and a reconnect?
  2. The payment was posted to the wrong account?
  3. The fee applied for paper bill and no autopay?
  4. The amount owed at the present moment?
  5. The fee applied if a tech comes to the home to resolve anything the customer can complete?
  6. The payment posted using the interactive Voice Response tool?
  7. The payment was placed in the drop box at the local office?
  8. The customer balance was taken via auto pay?
  9. The date that the bill is due on every month?
  10. A payment was made and the service was restored?

18 Clues: The amount owed at the present moment? • The payment was posted to the wrong account? • The customer balance was taken via auto pay? • The date that the bill is due on every month? • The fee applied for paper bill and no autopay? • A payment was made and the service was restored? • The fee printed on the bill for processing a payment? • ...

10/ _____ 2024-02-12

10/ _____ crossword puzzle
Across
  1. kahvel
  2. friikad
  3. klient
  4. veiseliha
  5. tellima, tellimus
Down
  1. kartulikrõpsud
  2. peakokk
  3. kaasa arvatud
  4. teenindus
  5. jootraha

10 Clues: kahvel • klient • friikad • peakokk • jootraha • teenindus • veiseliha • kaasa arvatud • kartulikrõpsud • tellima, tellimus

business 2023-02-08

business crossword puzzle
Across
  1. service
  2. trends
  3. change
  4. factors
  5. and quality
  6. resources
  7. environment
  8. culture
Down
  1. factors
  2. and development
  3. factors
  4. objectives
  5. factors

13 Clues: trends • change • factors • service • factors • factors • factors • culture • resources • objectives • and quality • environment • and development

Marketing 2016-09-02

Marketing crossword puzzle
Across
  1. Process of telling people about the product
  2. predict sales
  3. Consists of dynamic activities that focus on the customer
  4. Delivery of product
  5. Anything to be bought or sold
  6. Product, place, price, promotion
  7. An individual or group who buys products
  8. Plan of action
  9. how much paid for the item
Down
  1. Strength,weakness,threat, opportunity
  2. An action done for you
  3. physical item
  4. A specific group of people who the company focuses on to satisfy
  5. Roadmap for marketing
  6. concept
  7. Where products are available to customers

16 Clues: concept • predict sales • physical item • Plan of action • Delivery of product • Roadmap for marketing • An action done for you • how much paid for the item • Anything to be bought or sold • Product, place, price, promotion • Strength,weakness,threat, opportunity • An individual or group who buys products • Where products are available to customers • ...

business terminology puzzle assighment 2014-11-13

business terminology puzzle assighment crossword puzzle
Across
  1. mailing or emailing any advertisement, flyer, coupons , etc. directly to a person home or email address
  2. the general type and category, of product or services that a business sells or offers to their customers
  3. business or performing a service
  4. the moment or event that causes the customers to decide to purchase your product or service
  5. the group of customers that you are trying to attract and sell your product to.
  6. the customer who purchases the product or service that a business is selling
Down
  1. the act of meeting people and building relationships with them to help marketing your business
  2. a business selling similar products ( clothes, auto supplies)
  3. a complete overview of every aspect of a business.
  4. a customer tells other people about your product or service, whether good or bad.
  5. a similar business selling similar products or services in a nearby location
  6. the statistics about the area your business is located in

12 Clues: business or performing a service • a complete overview of every aspect of a business. • the statistics about the area your business is located in • a business selling similar products ( clothes, auto supplies) • a similar business selling similar products or services in a nearby location • ...

Who Knows GES 2023-10-19

Who Knows GES crossword puzzle
Across
  1. When a person becomes heated
  2. Surveys, Outbound Shipping Labels, Digital BOLs, Texting Lines
  3. Program where exhibitor orders and information is placed
  4. Abbreviation for National Service Center
  5. Best Exhibitor Success Team in the Nation
  6. Participants in tradeshows and exhibitions
  7. Abbreviation for Dallas Market Center
  8. Youngest Dallas ES Teammate
  9. go.ges.com
  10. The number of EMEA Offices
  11. Provides support to colleagues
  12. Provides customer service support to exhibitors by being visible and available at show site, convention center floors
  13. Newest Dallas ES Teammate
  14. 69 Dollars a Day
  15. Connecting people to experiences, innovations and one another
  16. Another abbreviation for Material Handling Form
  17. VP over NSC and Exhibitor Success
  18. Dallas Branch Manager (First Name)
  19. Abbreviation for Service Quality Report
  20. Union workers who deliver/move furniture, lay carpet, and build booths are ________
  21. Deco Operations Manager
  22. Program that provides show information
Down
  1. Trust, Responsibility,Understanding, Excellence
  2. Union workers who work with GES freight leads
  3. Extroverted Dallas ES Teammate
  4. Provides customer service support to exhibitors via the GES Service desk while at show site
  5. Your Majesty the Queen
  6. Person who manages Show Organizers
  7. Dallas ES Teammate employed the longest
  8. GES provides services
  9. Prep, To prepare a show prior to show move-in
  10. 3rd Party Vendor under the GES Umbrella
  11. Organizations hold events called __________, where clients, communities, and business partners can share information about products, services, equipment, etc.
  12. To deliver extraordinary exhibitions experiences
  13. City where GES central office is located
  14. Warehouse Manager
  15. In house accommodations and Housing Services
  16. How many US cities is GES located in
  17. Freight Manager
  18. Food and Transportation Convenience
  19. The number of GES offices located in Canada
  20. Northeast Regional Director, Exhibitor Success

42 Clues: go.ges.com • Freight Manager • 69 Dollars a Day • Warehouse Manager • GES provides services • Your Majesty the Queen • Deco Operations Manager • Newest Dallas ES Teammate • The number of EMEA Offices • Youngest Dallas ES Teammate • When a person becomes heated • Extroverted Dallas ES Teammate • Provides support to colleagues • VP over NSC and Exhibitor Success • ...

SatMatrix Crossword 2025-10-21

SatMatrix Crossword crossword puzzle
Across
  1. A customer who actively promotes MetLife
  2. The emotional and practical journey a customer has with a brand
  3. A metric that asks, "How likely are you to recommend us?"
  4. A person who interacts directly with customers to resolve issues
Down
  1. Customer service metric measuring issue resolution on initial contact
  2. A customer who is unhappy and may leave
  3. A tool used to collect customer feedback
  4. The process of improving customer satisfaction and loyalty
  5. A score that measures how satisfied a customer is after an interaction

9 Clues: A customer who is unhappy and may leave • A customer who actively promotes MetLife • A tool used to collect customer feedback • A metric that asks, "How likely are you to recommend us?" • The process of improving customer satisfaction and loyalty • The emotional and practical journey a customer has with a brand • ...

AI Terms 2024-10-29

AI Terms crossword puzzle
Across
  1. An animated robot that likes to Bend things.
  2. Wave 5 of AI advancement is often summarized in this three letter acronym.
  3. "______" Touch relies heavily on self-service content and knowledge base resources to guide users through their customer journey.
  4. Similar to Produce at a Grocery store "____" life Should be considered when pruning Knowledge management articles that are no longer relevant.
  5. "_____" Case Deflection is when a Customer goes to log a case and finds an answer as they log the case, canceling logging the case.
  6. "____" Microsoft's Agent used in Bing Searches
Down
  1. A Fictional Company that caused the events in Terminator.
  2. Coupa's Customer facing AI chat agent.
  3. Wave 3 of AI advancement as described by salesforce as a partnership with Humans and AI "____"
  4. The "_____" is a Bio Chip in Cyberpunk 2077 used to transfer your personality
  5. "___"9000 Is the onboard ship assistant in Space Odyssey 2001.
  6. "_____" Case Deflection is when a Customer gets an answer without beginning to log a case through self service channels.

12 Clues: Coupa's Customer facing AI chat agent. • An animated robot that likes to Bend things. • "____" Microsoft's Agent used in Bing Searches • A Fictional Company that caused the events in Terminator. • "___"9000 Is the onboard ship assistant in Space Odyssey 2001. • Wave 5 of AI advancement is often summarized in this three letter acronym. • ...

Kindness Crossword 2021-10-31

Kindness Crossword crossword puzzle
Across
  1. Tenderness
  2. Highest mountain on earth
  3. Fellowship
  4. emotional sensitivities
  5. fellow feeling
  6. Customer
  7. Treat with partiality
  8. Rapport
Down
  1. like neon gas
  2. Willing to share
  3. Beam or grin
  4. Asset for ballerinas
  5. act of pity
  6. Organ that pumps blood
  7. Philanthropist's act

15 Clues: Rapport • Customer • Tenderness • Fellowship • act of pity • Beam or grin • like neon gas • fellow feeling • Willing to share • Asset for ballerinas • Philanthropist's act • Treat with partiality • Organ that pumps blood • emotional sensitivities • Highest mountain on earth

Evee Assistant New Features & More 2024-09-16

Evee Assistant New Features & More crossword puzzle
Across
  1. A new feedback _will be provided on approximately 10% of calls.
  2. The Evee Assist call history feature identifies a prior call from the customer in the past _ days.
  3. _ is a real-time transcript that shows evee Assist call intents identified, while restating the reason for the call. Which helps evee deliver more accurate solutions that specialists can click on if they need assistance.
  4. _explains and provides information for why the customer has previously called.
  5. The_ option allows specialists the ability to modify search results or initiate new searches.
  6. The new call history widget will display information for up to a total of _call interactions.
  7. _ is the day of the month or year as specified by a number.
  8. The call history summary is based on_ captured during the specialist and customer conversation.
  9. The new Call History can help reduce & service _'s by: displaying what last call was about, discussed and promised, identifying problems and resolve them quicker, identifying specific transactions the customer previously called about, and educating specialist to reduce number of times customer calls back for same issue.
Down
  1. _ is displayed when customer selects reason to call us on Contact Us page from Chase mobile app, Natural Language Understanding (NLU) or confirms IVR call prediction that call reason shows in this section.
  2. The _ feature allows specialist to send customers a text message that includes link to self-service guidance on how they can dispute charge after it posts.
  3. _ 3rd 2024 Evee Assist Call History Feature was launched to the entire enterprise.
  4. The _ is defaulted based on account customer identified in IVR. Specialists can switch between Card and Retail when needed based on the call they are servicing.
  5. _ button is a feature that allows specialists the option to provide real-time feedback on every call by clicking thumbs up/down buttons.
  6. _ panel will display three components Call Reason, Date and Call Summary of the most recent calls.
  7. _ Virtual Assistant tool that provides helpful resources during call, in real time, based on conversation between customer and specialist.

16 Clues: _ is the day of the month or year as specified by a number. • A new feedback _will be provided on approximately 10% of calls. • _explains and provides information for why the customer has previously called. • _ 3rd 2024 Evee Assist Call History Feature was launched to the entire enterprise. • ...

General Ledger Day 1 Review 2022-11-18

General Ledger Day 1 Review crossword puzzle
Across
  1. This is the system you will be receiving customer questions on. You will have access to the test environment.
  2. This should be muted when not in use to decrease background noise.
  3. is a DMS management system that allows dealerships to conduct financing, accounting, sales, service, parts, inventory, and administrative services.
  4. provides dealers with customer relationship management technology, a centralized hub for everything to do with vehicle sales.
  5. This is a dealership that has to report to an OEM and will usually sell new and used cars.
  6. This is the system you will use to log the cases for your customer interactions and access important articles to help you do your job.
  7. is a digital marketing solution that delivers personalized shopping, sales, and service experiences.
  8. This is a dealership that doesn’t have an OEM to answer to and usually only sells used cars.
  9. This is where all articles are housed to help you answer customer questions (2 words, no space.
Down
  1. is a fully digital fixed operations solution for every stage of the service process.
  2. This is where you should house all your personal notes for easy access.
  3. This usually refers to the parts and services portion of the dealership (2words, no space)
  4. This is the behind-the-scenes portion of the dealership and usually includes people like title clerks.
  5. This must always be on and show your entire face during training.
  6. This is the phone system you will be using; it is also where you will get your daily schedule.
  7. The document that contains information and activities for you to complete during training (2 words, no space)
  8. This is the portion of the DMS we are focusing on the most during training (2 words, no space)
  9. This is usually the car selling portion of the dealership (2 words, no space)

18 Clues: This must always be on and show your entire face during training. • This should be muted when not in use to decrease background noise. • This is where you should house all your personal notes for easy access. • This is usually the car selling portion of the dealership (2 words, no space) • ...

Striker crossword 2015-08-05

Striker crossword crossword puzzle
Across
  1. positive greetings
  2. how the customer feels when leaving our store
  3. general tidying
  4. identify the striker
  5. facial expression
  6. polite customer service
Down
  1. energetic and mobile
  2. duty to help control the shop floor
  3. assigned an area
  4. conscious of everything going on around

10 Clues: general tidying • assigned an area • facial expression • positive greetings • energetic and mobile • identify the striker • polite customer service • duty to help control the shop floor • conscious of everything going on around • how the customer feels when leaving our store

Vocabulary 2022-01-27

Vocabulary crossword puzzle
Across
  1. diriger une entreprise
  2. directeur
  3. livraison
  4. en haut ( de l'écran)
  5. client
  6. devoir ( argent)
  7. le P.D.G
Down
  1. service
  2. verser
  3. marque
  4. en bas ( de l'écran)
  5. traverser
  6. une fois
  7. le chiffre d'affaires
  8. deux fois

15 Clues: verser • marque • client • service • une fois • le P.D.G • directeur • traverser • livraison • deux fois • devoir ( argent) • en bas ( de l'écran) • en haut ( de l'écran) • le chiffre d'affaires • diriger une entreprise

Marketing Basics Review 2022-08-22

Marketing Basics Review crossword puzzle
Across
  1. Market where businesses and organizations purchase items for professional use
  2. The function of marketing that involves informing, persuading, and reminding potential customers about a good or service
  3. The function of marketing that involves the developing, maintaining, and improving of products and services
  4. Type of utility that involves making a product or service from raw materials
  5. Takes place whenever something is sold
  6. The idea that businesses should produce products and services that meet customers' needs
  7. The function of marketing that involves providing customers with products and services
Down
  1. The function of marketing that involves managing information about customers, trends, and the competition
  2. The function of marketing that involves getting products to customers
  3. A tangible item a customer can buy
  4. The function of marketing that involves the targeting and planning of marketing strategies
  5. In order to be considered part of a market, a consumer must be willing and _________ to buy the product
  6. Type of utility that involves communicating information about the product to customers
  7. Something a customer can purchase that is intangible
  8. The process of planning, pricing, promoting, selling, and distributing products and services to satisfy customers’ needs and wants
  9. The function of marketing that involves choosing what to charge for products and services
  10. Market where everyday people purchase items for personal use
  11. Type of utility that takes place when a product or service is purchased
  12. Utility is the _________ added to a product or service
  13. Type of utility that involves having products and services where customers want them
  14. Type of utility that involves having products and services available when customers want them

21 Clues: A tangible item a customer can buy • Takes place whenever something is sold • Something a customer can purchase that is intangible • Utility is the _________ added to a product or service • Market where everyday people purchase items for personal use • The function of marketing that involves getting products to customers • ...

Marketplaces 2023-05-07

Marketplaces crossword puzzle
Across
  1. the need of a product or service in the market
  2. the deal available on a product or service
  3. the stage when product or service is available in huge quantity
  4. the study or market, demand and supply
  5. the money lost by selling a product or service
  6. to ask the seller to reduce some cost price
Down
  1. the person who creates, makes a product
  2. the stage where product or service is available
  3. the person who sells the product or service in the market for profits
  4. the people who buy the product or service
  5. the people who are the end users of the product or service
  6. the money earned after selling the product or service

12 Clues: the study or market, demand and supply • the person who creates, makes a product • the people who buy the product or service • the deal available on a product or service • to ask the seller to reduce some cost price • the need of a product or service in the market • the money lost by selling a product or service • the stage where product or service is available • ...

Marketing Information System and the Sales Order Process 2024-02-23

Marketing Information System and the Sales Order Process crossword puzzle
Across
  1. This software feature lets a company organize a marketing campaign and compile its results automatically.
  2. it is concerned with the creation, development and enhancement of the individualized customer relationships with carefully targeted customers and customer groups resulting in minimizing their total customer life time value.
  3. The number of units of the material the customer is requesting
  4. A written, binding document; the seller guarantees the buyer that, for some specified period of time, he can buy the product at the quoted price.
  5. Offer customers volume discounts to encourage larger sales order, which are more efficient to process.
  6. It integrated Accounting with all business processes, so when a sales order is recorded, the related accounting data are updated automatically.
  7. The process of determining how much to charge a particular customer
  8. when customers call a company to get assistance with a company's products, a representative can query a knowledge management database containing information about product.
  9. are data that remain fairly stable, such as customer name and address.
  10. Segmenting customers leads to better selling opportunities and revenue increases.
  11. Statement of prices, with no guarantee implied.
Down
  1. The SAP ERP will give an appropriate amount of ______ to a certain product or service so that the business is still profitable.
  2. In Fitter's old system, these were not integrated with the company's accounting records
  3. This feature serves as a database of promotional literature about products. the material can be routed to sales representatives or customers as needed.
  4. To accommodate the various ways that companies offer price discounts, SAP has developed this control mechanism that is called ____
  5. Identification number assigned to customer.
  6. Charges customers a lower fixed price because the order is usually large.
  7. The identification number assigned in the SAP ERP system to the item requested by the customer
  8. The number assigned by the customer to the sales transaction; this is different from the sales order number assigned by the seller (using SAP ERP) to the sales transaction.
  9. Accounting can print this document and mail it, fax it, or transmit it electronically to the customer.

20 Clues: Identification number assigned to customer. • Statement of prices, with no guarantee implied. • The number of units of the material the customer is requesting • The process of determining how much to charge a particular customer • are data that remain fairly stable, such as customer name and address. • ...

Key metrics in a BPO 2025-03-04

Key metrics in a BPO crossword puzzle
Across
  1. measures how satisfied a customer is with the service provided
  2. measures customer loyalty on a scale of 1-10
  3. measure how often customers call back for the same issue
  4. measures the percentage of customer issues resolved on the first attempt
Down
  1. tracks mistakes made by customer service agents
  2. measures how easy it is for customers to get their issues resolved
  3. tracks the average duration of a customer interaction

7 Clues: measures customer loyalty on a scale of 1-10 • tracks mistakes made by customer service agents • tracks the average duration of a customer interaction • measure how often customers call back for the same issue • measures how satisfied a customer is with the service provided • measures how easy it is for customers to get their issues resolved • ...

Training Day 4 Review 2015-07-31

Training Day 4 Review crossword puzzle
Across
  1. ______ the customers issue by asking probing questions.
  2. Building rapport with your customer helps you ____ with your customer.
  3. We always want to ______ products and promotions to our customers.
  4. Name of the billing system we use.
  5. We don't want our customers to have a _______ experience when calling customer service.
Down
  1. We want our customers to have a ______ experience when calling customer service.
  2. We use ______ to see the alerts and find information about our products.
  3. ______ the call by recapping, offering additional assistance, stating your name and branding your call.

8 Clues: Name of the billing system we use. • ______ the customers issue by asking probing questions. • We always want to ______ products and promotions to our customers. • Building rapport with your customer helps you ____ with your customer. • We use ______ to see the alerts and find information about our products. • ...

MARKETING 2024-09-23

MARKETING crossword puzzle
Across
  1. Transactions between businesses
  2. The process of acquiring new customers
  3. Total market potential for a product or service
  4. Quantifiable measurements used to assess progress toward goals
  5. Financial benefit gained from an investment
  6. Responsible for managing a brand
Down
  1. A plan for setting product or service prices
  2. Transactions between businesses and individual consumers
  3. For managing customer interactions to improve customer satisfaction and loyalty
  4. Product with just enough features to satisfy early customers and help validate assumptions

10 Clues: Transactions between businesses • Responsible for managing a brand • The process of acquiring new customers • Financial benefit gained from an investment • A plan for setting product or service prices • Total market potential for a product or service • Transactions between businesses and individual consumers • ...

Intro to Marketing 2025-03-03

Intro to Marketing crossword puzzle
Across
  1. The process of determining the monetary value that will be charged for a product or service, considering factors like costs, competition, and customer demand.
  2. The use of social media platforms (like Facebook, Instagram, Twitter) to promote products, build brand awareness, and engage with customers.
  3. The good or service offered by a business to satisfy customer needs or desires.
  4. The process of distinguishing a product or service from others in the market by emphasizing unique features, benefits, or value.
  5. The practice of integrating a product or brand into entertainment content, such as movies, TV shows, or video games, to subtly promote it.
  6. Refers to the distribution channels used to deliver a product or service to the target market, ensuring it’s available at the right time and location.
Down
  1. The four key elements of a marketing strategy: Product, Price, Place, and Promotion. These elements guide decisions in reaching and satisfying a target market.
  2. The use of digital channels, such as websites, social media, email, and search engines, to reach and engage with a target audience.
  3. The practice of managing and maintaining a positive public image for a brand or organization through media relations, events, and other communication strategies.
  4. The process of promoting, selling, and distributing a product or service, including market research, advertising, sales, and logistics.
  5. A person with the ability to influence the purchasing decisions of others due to their authority, knowledge, or relationship with their audience, often used in marketing.
  6. The activities used to communicate the value of a product or service to the target market, including advertising, sales promotions, public relations, and personal selling.
  7. A specific group of potential customers that a business aims to serve, based on characteristics like demographics, behaviors, and needs.
  8. The use of printed materials (like brochures, flyers, newspapers, and magazines) to promote products or services.
  9. A combination of the 4Ps (Product, Price, Place, and Promotion) that businesses use to meet customer needs and achieve organizational goals.

15 Clues: The good or service offered by a business to satisfy customer needs or desires. • The use of printed materials (like brochures, flyers, newspapers, and magazines) to promote products or services. • The process of distinguishing a product or service from others in the market by emphasizing unique features, benefits, or value. • ...

Crossword game 2023-11-25

Crossword game crossword puzzle
Across
  1. ธุรกิจ
  2. บริการ
  3. สร้าง
  4. data ข้อมูลภายใน
  5. ข้อมูล
  6. สินค้า
Down
  1. data ข้อมูลภายนอก
  2. ลูกค้า
  3. ความสัมพันธ์
  4. ผลิต

10 Clues: ผลิต • สร้าง • ธุรกิจ • ลูกค้า • บริการ • ข้อมูล • สินค้า • ความสัมพันธ์ • data ข้อมูลภายใน • data ข้อมูลภายนอก

Crossword game 2023-11-25

Crossword game crossword puzzle
Across
  1. ธุรกิจ
  2. บริการ
  3. สร้าง
  4. data ข้อมูลภายใน
  5. ข้อมูล
  6. สินค้า
Down
  1. data ข้อมูลภายนอก
  2. ลูกค้า
  3. ความสัมพันธ์
  4. ผลิต

10 Clues: ผลิต • สร้าง • ธุรกิจ • ลูกค้า • บริการ • ข้อมูล • สินค้า • ความสัมพันธ์ • data ข้อมูลภายใน • data ข้อมูลภายนอก

Conversity 2022-01-24

Conversity crossword puzzle
Across
  1. The multi-journey connect package for Brands
  2. In-store IGS assistant range
  3. A individual tailored approach
  4. In-store IGS product range
  5. Project name of Product Data ingress tool (6,5)
  6. Latest new customer signing
  7. The advanced single journey connect package
  8. Software-As-A-Service
  9. Annual Recurring Revenue
Down
  1. IGS journey design and build tool
  2. Opposite of a bespoke strategy
  3. The basic single journey connect package
  4. Online IGS product range
  5. Our most recent customer to go-live
  6. Triple journey connect package
  7. Recommendation logic

16 Clues: Recommendation logic • Software-As-A-Service • Online IGS product range • Annual Recurring Revenue • In-store IGS product range • Latest new customer signing • In-store IGS assistant range • Opposite of a bespoke strategy • A individual tailored approach • Triple journey connect package • IGS journey design and build tool • Our most recent customer to go-live • ...

Marketing Vocabulary- Sella 2025-09-07

Marketing Vocabulary- Sella crossword puzzle
Across
  1. It refers to items made by humans or produced by nature
  2. The products needed by the customer group
  3. Liked by many people
  4. Some things need to be sold to people who have needs.
  5. Where people buy/sell goods.
  6. Staff need to satisfy customers' needs.
  7. The company offers good benefits to retain employees.
  8. The brand has built strong customer loyalty through quality service.
  9. The process of a transaction
Down
  1. Things one must do as part of a job or role.
  2. Two kinds of items are exchanged with each other.
  3. Value is the importance in the market.
  4. People who come to consume.
  5. A place where people work
  6. commercial and trade activities

15 Clues: Liked by many people • A place where people work • People who come to consume. • Where people buy/sell goods. • The process of a transaction • commercial and trade activities • Value is the importance in the market. • Staff need to satisfy customers' needs. • The products needed by the customer group • Things one must do as part of a job or role. • ...

Béla (Zoltán) 18 Aug 2025 2025-08-18

Béla (Zoltán) 18 Aug 2025 crossword puzzle
Across
  1. - mértékletesség
  2. - levéltár
  3. - előny, erény, erkölcsi tisztaság, érték
  4. - ideges, feszült (ember)
  5. - fürge, élénk
  6. - piszoár
  7. ... child - egyke gyerek
Down
  1. ... service - ügyfélszolgálat
  2. - elérés, megszerzés, szerzemény
  3. - páncélterem
  4. ... cone - fenyőtoboz
  5. - stresszes (szituáció)
  6. - ág

13 Clues: - ág • - piszoár • - levéltár • - páncélterem • - fürge, élénk • - mértékletesség • ... cone - fenyőtoboz • - stresszes (szituáció) • ... child - egyke gyerek • - ideges, feszült (ember) • ... service - ügyfélszolgálat • - elérés, megszerzés, szerzemény • - előny, erény, erkölcsi tisztaság, érték

ISG Crossword 1 2021-09-07

ISG Crossword 1 crossword puzzle
Across
  1. When carrier pushes policy information into our agency management system EPIC
  2. Center Customer service center staffed by carrier partner to provide service to eligible clients
  3. Salesperson responsible for bringing in new business and upselling and cross selling
  4. Third party who acts as conduit between carrier and client to place and service insurance coverage
  5. Insurance Solutions Group (small business)
Down
  1. Insurance Company like Liberty Mutual or Travelers
  2. Manager, Customer service representative who manages an independent book of business
  3. HUB's agency management system where client data is stored

8 Clues: Insurance Solutions Group (small business) • Insurance Company like Liberty Mutual or Travelers • HUB's agency management system where client data is stored • When carrier pushes policy information into our agency management system EPIC • Manager, Customer service representative who manages an independent book of business • ...

SUW Crossword Puzzle 2022-06-30

SUW Crossword Puzzle crossword puzzle
Across
  1. Anyone living at the same address who share income and household expenses.
  2. This is the term used when you need to confirm agent or customer information.
  3. ____ is a state where we only offer ACP services.
  4. Lifeline only subscribers receive a _____.
  5. This is no longer required on agent selfie.
  6. ________is a centralized system that determines whether subscribers are eligible for Lifeline. Universal Service Administrative Co. manages the National Eligibility Verifier and its customer service department, the Lifeline Support Center
  7. Effective 4/14, Agents and Supervisors will become _____ of SUW.
Down
  1. Platform in which ICs complete assignments.
  2. ICs have _______ ways of accessing ADP Work Market.
  3. Assignments in work market expire after_____days.
  4. What is a former title of DSP?
  5. How would the customer go about purchasing a tablet if they already received a free phone?
  6. This is where agents are required to complete the confirmation and training page.
  7. ____ is a state we are approved to distribute both ACP and Lifeline services.

14 Clues: What is a former title of DSP? • Lifeline only subscribers receive a _____. • Platform in which ICs complete assignments. • This is no longer required on agent selfie. • Assignments in work market expire after_____days. • ____ is a state where we only offer ACP services. • ICs have _______ ways of accessing ADP Work Market. • ...

43rd Crossword! 2024-04-08

43rd Crossword! crossword puzzle
Across
  1. our favorite customer
  2. the type of checking account that gets free checks
  3. type of credit card W8 customers can get
  4. Martha's Dog's name
  5. we're trying to close him due to too many disputes on his card
  6. an asset you can pledge to lender
  7. what is Reg B
Down
  1. our Financial advisor partner
  2. this type of account gives you a $20 bonus if you deposit $20 or more every month
  3. This types of credit card gets no foreign transaction fees
  4. this type of account gets no service charges if you get a direct deposit of $500 or more
  5. the branch we're going to beat in the competition
  6. Group manager
  7. a service that protects the customers identity
  8. a type of loan that allows customer to use their house as collateral

15 Clues: Group manager • what is Reg B • Martha's Dog's name • our favorite customer • our Financial advisor partner • an asset you can pledge to lender • type of credit card W8 customers can get • a service that protects the customers identity • the branch we're going to beat in the competition • the type of checking account that gets free checks • ...

October Trivia 2022-10-05

October Trivia crossword puzzle
Across
  1. typical halloween candy (no space)
  2. spanish, as known in Spain, in spanish
  3. creator of the first ice resurfacer
  4. once a year
  5. first artist to depict Donald Duck in comics
  6. beware of the _____ cat
  7. it is a horror movie
  8. to increase in seriousness
  9. food group a pumpkin is in
Down
  1. customer ___ is of the utmost importance
  2. president who signed proclamation 3869
  3. italian Opera Singer
  4. 2022 customer service week theme (nospace)
  5. where did bopping for apples originate?
  6. eat-up, as the italians might say
  7. what does a ghost say?
  8. annual check-up for women
  9. breast cancer awareness month color
  10. how many legs does a spider have?
  11. typical italian dish

20 Clues: once a year • italian Opera Singer • it is a horror movie • typical italian dish • what does a ghost say? • beware of the _____ cat • annual check-up for women • to increase in seriousness • food group a pumpkin is in • eat-up, as the italians might say • how many legs does a spider have? • typical halloween candy (no space) • creator of the first ice resurfacer • ...

Marketing Vocabulary-Zoe 2025-09-05

Marketing Vocabulary-Zoe crossword puzzle
Across
  1. equal to utility
  2. equal to function
  3. builds customer perception
  4. use paid notices in different forms of media to draw public attention to a company
  5. The people who pay the money to buy things
  6. brings value to customers , whom the business seeks to identify, satisfy and retain
Down
  1. The stage from idea to product
  2. one of the 4Ps
  3. understand customer wants or needs
  4. is a set of activities related to creating, communicating delivering and exchange offerings that have value for others
  5. means product offering
  6. equal to trade
  7. gives customers a reason to keep coming back
  8. the process of a actually selling products or services
  9. Make the right product or service available

15 Clues: one of the 4Ps • equal to trade • equal to utility • equal to function • means product offering • builds customer perception • The stage from idea to product • understand customer wants or needs • The people who pay the money to buy things • Make the right product or service available • gives customers a reason to keep coming back • ...

Marketing vocabulary- Nicole 2025-09-05

Marketing vocabulary- Nicole crossword puzzle
Across
  1. Is builds customer perception
  2. It is the process of actually selling products or services
  3. Is the buyer and give money
  4. Understanding customer wants and needs
  5. Is one of the 4ps
  6. It same with the trade
  7. Activities involving planning and exchanging
  8. product offering
Down
  1. It is a tool and paid notes.
  2. Make the right product or service available to the right people at the right time.
  3. It is utility
  4. Give customers a reason to keep comming back
  5. Brings value to customers whom the business seeks to identify,satisfy.retainpProduct Is a utility
  6. Is a set of activities related to creating communicating delivering and exchanging offerings that have value.
  7. Is the same with the function

15 Clues: It is utility • product offering • Is one of the 4ps • It same with the trade • Is the buyer and give money • It is a tool and paid notes. • Is builds customer perception • Is the same with the function • Understanding customer wants and needs • Give customers a reason to keep comming back • Activities involving planning and exchanging • ...

Product and Pricing 2018-04-19

Product and Pricing crossword puzzle
Across
  1. what a business sells to satisfy customer needs
  2. purchases large amounts of goods directly from manufacturers
  3. business that buys products from wholesalers or directly from producers, and sells them to make a profit
  4. business, people, and activities involved in turning raw materials into products and delivering them to end users
  5. pricing techniques that create and image of a product and entice customers to buy
  6. physical movement of products through the channel of distribution
  7. illegal pricing of products in a way that intentionally misleads customers
  8. earns profits by providing consumers with services that meet their wants and needs
  9. amount a customer pays for an item
Down
  1. Each service is almost always unique
  2. on sale
  3. Are facts about a good or service
  4. an indicator of a products excellence
  5. goals, expenses, customer perception, competition, supply and demand, economic conditions, and product life cycle
  6. when, where, and how products get to customers
  7. Protects products until customers are ready to use them
  8. maximum prices
  9. goals defined in the business and marketing plans for the overall pricing policies of the company
  10. A written document that states the quality of a product with a promise to correct certain problems that might occur
  11. point at which revenue from sales equals the costs
  12. All the goods and services that a business sells

21 Clues: on sale • maximum prices • Are facts about a good or service • amount a customer pays for an item • Each service is almost always unique • an indicator of a products excellence • when, where, and how products get to customers • what a business sells to satisfy customer needs • All the goods and services that a business sells • ...

QUALITIES IN CUSTOMER SERVICE 2020-10-06

QUALITIES IN CUSTOMER SERVICE crossword puzzle
Across
  1. outstanding or extremely good
  2. customer service week 2020 theme
  3. deep satisfaction derived from own
  4. someone
  5. showing or caused by strong beliefs
  6. doing the right thing
Down
  1. prioritize needs
  2. strong belief and assurance of an event
  3. honest with strong moral principles
  4. collaborative group effort
  5. deep feeling of admiration for something

11 Clues: someone • prioritize needs • doing the right thing • collaborative group effort • outstanding or extremely good • customer service week 2020 theme • deep satisfaction derived from own • honest with strong moral principles • showing or caused by strong beliefs • strong belief and assurance of an event • deep feeling of admiration for something

ISG Crossword 1 2021-09-07

ISG Crossword 1 crossword puzzle
Across
  1. HUB's agency management system where client data is stored
  2. Center, Customer service center staffed by carrier partner to provide service to eligible clients
  3. Third party who acts as conduit between carrier and client to place and service insurance coverage
  4. When carrier pushes policy information into our agency management system EPIC
Down
  1. Salesperson responsible for bringing in new business and upselling and cross selling
  2. Insurance Solutions Group (small business)
  3. Insurance Company like Liberty Mutual or Travelers
  4. Manager, Customer service representative who manages an independent book of business

8 Clues: Insurance Solutions Group (small business) • Insurance Company like Liberty Mutual or Travelers • HUB's agency management system where client data is stored • When carrier pushes policy information into our agency management system EPIC • Salesperson responsible for bringing in new business and upselling and cross selling • ...

Chapter 7 Vocabulary 2015-01-22

Chapter 7 Vocabulary crossword puzzle
Across
  1. Market that includes as many customers as possible.
  2. Grid used to compare characteristics of your business with those of your direct competitors.
  3. Business in your market that sells a product or service similar to yours.
  4. Objective social and economic facts about people.
  5. New information that is collected for a particular purpose.
  6. Any social, economic, or political factors that could impact your business including global, national, and industry-related factors.
Down
  1. Organized way to gather and analyze information needed to make business decisions.
  2. Market segments based on where consumers live or where businesses are located.
  3. Existing information that was previously gathered for a purpose other than the study at hand.
  4. Limited amount of customers who are most likely to buy a specific product or service.
  5. Business that sells a different product or service from yours but fills the same customer need or want.
  6. Physical characteristics of consumers, such as attitudes, opinions, beliefs, and interests.
  7. Maximum number of companies an industry can support based on its potential customer base.
  8. Group of potential customers who are willing and able to purchase a particular product or service.

14 Clues: Objective social and economic facts about people. • Market that includes as many customers as possible. • New information that is collected for a particular purpose. • Business in your market that sells a product or service similar to yours. • Market segments based on where consumers live or where businesses are located. • ...

SERVICE CROSSWORD 2022-11-06

SERVICE CROSSWORD crossword puzzle
Across
  1. How long a customer is in branch without getting served.
  2. When a customer has a question about banking.
  3. Where colleagues will sit and serve customers.
  4. Somewhere a customer can withdraw cash.
Down
  1. Self service that deposits money.
  2. When a customer feels appreciated and respected during their visit.
  3. When a customer doesn't find it hard to bank with us.
  4. Cash Where majority business customers will do their banking in branch.
  5. When a customer gets seen right away.

9 Clues: Self service that deposits money. • When a customer gets seen right away. • Somewhere a customer can withdraw cash. • When a customer has a question about banking. • Where colleagues will sit and serve customers. • When a customer doesn't find it hard to bank with us. • How long a customer is in branch without getting served. • ...

Marketing Crossword 2022-03-13

Marketing Crossword crossword puzzle
Across
  1. The location where the product is available
  2. media Web and application that enable users to create and share content or to participate in social networking
  3. The output offered by business to satisfy the demand of consumer and industrial market
  4. promotion Markteing activites that are excluded in retail
  5. A distinoctive catch word or catch phrase
  6. Strength, weakness, opportunites, threts
  7. Getting a loan to run the business
  8. To get something by paying money for it
  9. Controllable marketing tools blended by a company
  10. The money that you have to pay for something
  11. Any activity or benefit that one party can offer to another which is essentially intangible and does not result in the ownership of anything
  12. offering a product or service that a company provides to customer to meet their needs
  13. mix Individuals who purchase a company’s goods or services
  14. the way in which something is planned and made or arranged
  15. The price spread between the cost to produce a good or service and it's selling price
  16. Gathering factston to make good marketing decision
  17. a type of promotional pricing strategy where the original price for a product or service is reduced with the aim of incressing traffic
  18. Making the consumer aware of the product
  19. As deciding in advance what to be done in future
  20. The money that you make when you sell somethi9ng for more than it cost you
  21. Moving goods from where they were made to where consumer can buy them
  22. Holding goods until needed
  23. Grouping goods according to size, quality and other characterstics
  24. To take or think about the different part or detail of something carefully in order to understand or explain it
  25. The action of selling or being sold, the occasion when something is sold
  26. The act of giving or transporting something to number of people or place
Down
  1. A tangible object or a service product to consumer
  2. Getting information to customer that will help them by the goods they need
  3. The product meet and exceed all requirements, standards and specification
  4. This person are all of the ways a consumer business attracts coustmer and generate sales of it’s goods and service
  5. a series action that you do for a particular process
  6. the rate at which something occurs
  7. a person or orgnisation that is competing against other
  8. Finding and obtaing goods to be sold
  9. the process by which marketers get people excited about a new brand or product to generate demand
  10. The consumer’s desire to get functional utility out of an offering
  11. Any paid from of communication
  12. Taking the chance of loss and purchasing insurance
  13. The process by which companies market their goods and service by focusing not only on how their product benifit customer's
  14. An amount to be paid for an insurance policy
  15. Freepramotion
  16. the lesser the variations between the products, the more is the product line
  17. the process of designing the company's image and offering to get a distinictive place in the minds of the target is known as
  18. The process of determing what to charge for the product or service
  19. Who do not take tittle possession of the, goods
  20. a segment of potential customer who are more likely to buy a product or service for you
  21. A desire for offering or benifit that are not necessary
  22. Is any free product, service or content given to a website visitor in exchange for them performing a specific action
  23. portfolio A collection of business that make up a company
  24. A group of consumer who respond the same why to a company’s market offering
  25. Is an intangible marketing or business concept that helps people identify a company , product, or individual
  26. A graphic representation or symbol of a company name

52 Clues: Freepramotion • Holding goods until needed • Any paid from of communication • Getting a loan to run the business • the rate at which something occurs • Finding and obtaing goods to be sold • To get something by paying money for it • Strength, weakness, opportunites, threts • Making the consumer aware of the product • A distinoctive catch word or catch phrase • ...

TELECOMMUNICATIONS 33405-12 2022-04-09

TELECOMMUNICATIONS 33405-12 crossword puzzle
Across
  1. bipolar eight zero transmission
  2. positive phone line conductor
  3. service POTS
  4. produces train of nominal 90VDC pulses on ring line
  5. connection point from service to residence
  6. Hz frequencies for the #4
  7. false off hook condition, false ring lead open
  8. nominal on-hook voltage
  9. required for voice grade long distance signals
  10. supervisory, does not carry voice signals
  11. digital voice service
  12. different name/terminology for minimum point of entry
  13. digital voice service
Down
  1. rotary dial phone signals
  2. 3VDC to 9VDC
  3. remote location telephone
  4. NANP
  5. telephone line conductor that makes connection first
  6. black and yellow phone line wires
  7. green and red telephone wires
  8. switches long distance calls
  9. digital voice service
  10. connects customer to telco company
  11. false ring single is heard
  12. level one digital transmission starts with ____ signals
  13. negative phone line conductor

26 Clues: NANP • 3VDC to 9VDC • service POTS • digital voice service • digital voice service • digital voice service • nominal on-hook voltage • rotary dial phone signals • remote location telephone • Hz frequencies for the #4 • false ring single is heard • switches long distance calls • positive phone line conductor • green and red telephone wires • negative phone line conductor • ...

PRCC - Customer Service Calls 2022-01-27

PRCC - Customer Service Calls crossword puzzle
Across
  1. The status of a card that is not active.
  2. The status of a card that was deactivated.
  3. Fast delivery of cards.
  4. The days designated for deposits to client accounts.
  5. Notes on an account with special instructions.
  6. Used to assist card holders when they cannot access their online accounts.
Down
  1. Where we refer most of our card holders.
  2. Process to authenticate a card holder
  3. When a client wants to claim a transaction.
  4. Database used to work client accounts
  5. An attempt to reunite them with their unused funds.

11 Clues: Fast delivery of cards. • Process to authenticate a card holder • Database used to work client accounts • Where we refer most of our card holders. • The status of a card that is not active. • The status of a card that was deactivated. • When a client wants to claim a transaction. • Notes on an account with special instructions. • ...

Blackhawk Customer Service Week 2019-10-03

Blackhawk Customer Service Week crossword puzzle
Across
  1. Avoid using _____ with the customers
  2. where we handle chats and emails
  3. All records are in this
  4. All the different companies that we work for
  5. when an agent gets a compliment
  6. Most clients use the general synergy_______
  7. Team______
Down
  1. Team______
  2. ________ base
  3. Our new phone system
  4. we use this for phone chat or emails
  5. Team ______

12 Clues: Team______ • Team______ • Team ______ • ________ base • Our new phone system • All records are in this • when an agent gets a compliment • where we handle chats and emails • we use this for phone chat or emails • Avoid using _____ with the customers • Most clients use the general synergy_______ • All the different companies that we work for

marketing terms 2024-10-15

marketing terms crossword puzzle
Across
  1. At a minimum, this is a database of customer contacts, purchase history and technical support. Additional elements can include profiles of potential clients, understanding and leveraging the needs of current customers, and enhanced customer service based on data analysis
  2. A pricing method in which the price of a product is changed according to its demand; a product will have a higher price when the demand is strong and a lower price when it is weak.
  3. A pricing method in which a seller uses prices of competing products as a benchmark instead of considering own costs or the customer demand
  4. A strategy that either emphasizes features or image to make a brand occupy a distinct position, relative to competing brands, in the mind of the customer
  5. All people who share the same wants and who have the ability to purchase a specific product or service.
  6. Information in an unorganized form that have a relationship with current conditions, ideas or knowledge
  7. The study of internal and external factors that affect marketing strategy.
  8. A written document that includes a market and strategic overview, background information, role of research, objectives, suggested approach and research target, reporting requirements, timing, budget and existing research or other information related to the study
  9. A benefit of a good or service that differentiates it from other products
  10. Occurs when mistakes are made by the interviewer. These may include influencing the respondent in some way, asking questions in the wrong order, or using slightly different phrasing (or tone of voice) than other interviewers. It can also include intentional errors such as cheating and fraudulent data entry
  11. A process that involves selecting and evaluating channel members to monitor the movement of a product from producer or manufacturer to end user
  12. Choices made about advertising, personal selling, sales promotion and public relations used to communicate, inform and persuade potential and current customers
  13. Exhibit of products or services of interest to a specific industry
  14. A method developed by Dr. Rensis Likert that attributes quantitative value to qualitative data, to make it easier to analyze. A Number is assigned to each potential choice and a mean figure for all the responses is computed at the end of the evaluation or survey. Likert scales usually have five potential choices (strongly agree, agree, neutral, disagree, strongly disagree)
Down
  1. Desirable attribute of a good or service, which a customer perceives he or she will get from purchasing
  2. When a salesperson encourages a consumer to purchase utilizing information regarding services available
  3. Promotional activities that are designed to create a good image with the public
  4. The public perception of a business
  5. The path a message travels
  6. The process of communicating with a particular group who is most likely to become customers. A target market is usually defined by demographic, geographic and psychographic characteristics
  7. A method used to collect information on the likelihood that people will demonstrate some type of predictable behavior regarding the purchase of a product or service
  8. Marketing relationships that occur when two compatible companies work together to increase brand awareness for one another
  9. The process of helping a customer purchase a product or service and/or provide assistance after a purchase has been made
  10. All marketing activities other that advertising, public relations, and personal selling that are directed at a customer to increase sales
  11. Strategy that encourages a new product to be associated with a well-established company name. Can be used with any product that a business sells or a brand that represents the entire business
  12. A statistical study to identify patterns or trends in a marketing situation.
  13. A Promise that is given to a consumer that a product will meet certain standards
  14. Occurs when respondents do not reveal their true opinions on a subject. They may misunderstand the question, fail to understand their opinions, lie, or try to present themselves in a favorable light
  15. A financial calculation to determine the profitability returned to the business based on funds spent on communicating with potential customers
  16. The selling message in a promotional message

30 Clues: The path a message travels • The public perception of a business • The selling message in a promotional message • Exhibit of products or services of interest to a specific industry • A benefit of a good or service that differentiates it from other products • The study of internal and external factors that affect marketing strategy. • ...

UNIT 17 - SERVE FOOD & BEVERAGE ORDERS 2025-08-18

UNIT 17 - SERVE FOOD & BEVERAGE ORDERS crossword puzzle
Across
  1. service buffet guests help themelves to the food
  2. buffer service staff positioned themselves behind the buffet line and dish food onto guests' plates
  3. poor _______ attitude is one of the causes of _________ breakdown
  4. never ________ in the work place
Down
  1. on the floor must be cleaned immediately
  2. service staff must listen and ________ with the guest
  3. must be served at the correct temperature
  4. service known as American service
  5. use calming ______ when conversing with guest
  6. service_________ happens when the product or service fails to meet customer expectations
  7. food must be served on the _________

11 Clues: never ________ in the work place • service known as American service • food must be served on the _________ • on the floor must be cleaned immediately • must be served at the correct temperature • use calming ______ when conversing with guest • service buffet guests help themelves to the food • service staff must listen and ________ with the guest • ...

CROSSWORD PUZZLE 2017-02-15

CROSSWORD PUZZLE crossword puzzle
Across
  1. A positive ____ is required for delivering excellent customer service, another word for outlook.
  2. Recognize with gratitude; be grateful for.
  3. People who keep coming back to your business (2 Words).
  4. Customer complaints should be seen as _____ to improve service.
  5. Lend an ear ,___________ to what the customers have to say,
Down
  1. The ultimate goal is to ensure excellent customer_______, another word for contentment.
  2. We have to listen to customers ____ to improve our processes.
  3. Delighting your customers means _____ their expectations.
  4. The action of helping or doing work for someone, act of assistance
  5. Understanding and identifying with your customers’ feelings is called.

10 Clues: Recognize with gratitude; be grateful for. • People who keep coming back to your business (2 Words). • Delighting your customers means _____ their expectations. • Lend an ear ,___________ to what the customers have to say, • We have to listen to customers ____ to improve our processes. • Customer complaints should be seen as _____ to improve service. • ...

Chapter 7 Vocabulary 2015-01-22

Chapter 7 Vocabulary crossword puzzle
Across
  1. Physical characteristics of consumers, such as attitudes, opinions, beliefs, and interests.
  2. Existing information that was previously gathered for a purpose other than the study at hand.
  3. Market that includes as many customers as possible.
  4. Business that sells a different product or service from yours but fills the same customer need or want.
  5. Organized way to gather and analyze information needed to make business decisions.
  6. Limited amount of customers who are most likely to buy a specific product or service.
Down
  1. Business in your market that sells a product or service similar to yours.
  2. New information that is collected for a particular purpose.
  3. Any social, economic, or political factors that could impact your business including global, national, and industry-related factors.
  4. Objective social and economic facts about people.
  5. Market segments based on where consumers live or where businesses are located.
  6. Grid used to compare characteristics of your business with those of your direct competitors.
  7. Maximum number of companies an industry can support based on its potential customer base.
  8. Group of potential customers who are willing and able to purchase a particular product or service.

14 Clues: Objective social and economic facts about people. • Market that includes as many customers as possible. • New information that is collected for a particular purpose. • Business in your market that sells a product or service similar to yours. • Market segments based on where consumers live or where businesses are located. • ...

Customer Service Key Words 2024-03-18

Customer Service Key Words crossword puzzle
Across
  1. Cleaning and preparing rooms for customers (as in a hotel).
  2. (2 words)A wireless sound system used to help people who have a hearing aid.
  3. Looks after the needs of guests within their rooms.
  4. The ability to move freely.
  5. (3 words)The areas of a hotel, reception or restaurant and the staff members with whom guests or customers interact daily.
  6. A system of raised or embossed text for blind people.
  7. How people can reach or enter a place.
Down
  1. A form of training. Senior colleagues show staff and trainees how to do tasks.
  2. Provisions for the benefit of tourists.
  3. (2 words)Helping customers by providing them with products and services.
  4. The business of providing food, drink and accommodation for customers.

11 Clues: The ability to move freely. • How people can reach or enter a place. • Provisions for the benefit of tourists. • Looks after the needs of guests within their rooms. • A system of raised or embossed text for blind people. • Cleaning and preparing rooms for customers (as in a hotel). • The business of providing food, drink and accommodation for customers. • ...

One time payments 2022-02-22

One time payments crossword puzzle
Across
  1. a loan
  2. something that occurs every 7 days
  3. transferring money from one account to another
  4. scheduled payment
  5. paper you sign and use to make a payment
  6. statement for a required payment
  7. something that happens by itself
Down
  1. someone paying for a service/product
  2. money that gets taken out
  3. giving money in order to receive a service/product
  4. something that (usually) occurs every 30 days
  5. something that occurs every 365 days
  6. the price of a service

13 Clues: a loan • scheduled payment • the price of a service • money that gets taken out • statement for a required payment • something that happens by itself • something that occurs every 7 days • someone paying for a service/product • something that occurs every 365 days • paper you sign and use to make a payment • something that (usually) occurs every 30 days • ...

Oral communication in customer service 2025-08-25

Oral communication in customer service crossword puzzle
Across
  1. Attitude – Maintaining an upbeat and friendly demeanor to create a welcoming environment.
  2. Resolution Skills – Managing and resolving disagreements or complaints calmly and effectively.
  3. – Showing genuine understanding and care for the customer's feelings and perspectives.
  4. – Being reliable and consistent in delivering quality service.
  5. Communication – Conveying information in a straightforward, understandable manner to avoid misunderstandings.
  6. – Adjusting responses and approaches based on different customer needs and situations.
  7. – Treating customers with kindness, consideration, and dignity.
Down
  1. Ability – Effectively identifying issues and offering suitable solutions to satisfy customer needs.
  2. – Providing timely and efficient responses to customer inquiries and requests.
  3. – Remaining calm and tolerant, especially when dealing with difficult or frustrated customers.
  4. – Demonstrating respectful, courteous, and ethical behavior at all times.
  5. – Possessing comprehensive understanding of products, services, and company policies to assist customers effectively.
  6. – Paying close attention to customer details and feedback to meet their expectations.
  7. – Showing genuine interest and eagerness to help, creating a positive customer experience.
  8. Listening – Fully focusing on the customer’s needs and concerns to understand their issues and respond appropriately.

15 Clues: – Being reliable and consistent in delivering quality service. • – Treating customers with kindness, consideration, and dignity. • – Demonstrating respectful, courteous, and ethical behavior at all times. • – Providing timely and efficient responses to customer inquiries and requests. • ...

Marketing Concepts 2025-08-26

Marketing Concepts crossword puzzle
Across
  1. A good service or idea to satisfy the consumer's needs
  2. Everything a buyer gives up (money, time, energy) in exchange for the product
  3. Human wants backed by buying power
  4. 4 P's are the elements of the marketing ________
  5. Thoughts, opinions, and philosophies; intellectual concepts such as these also can be marketed.
  6. The activity for creating and delivering offerings that benefit the organization, its stake holders, and society
  7. The trade of things of value between buyer and seller so that each is better off after the trade.
  8. Items that you can physically touch such as bag of Godiva chocolate, Nike shoes, Pepsi-Cola, a Frappuccino, Kraft cheese, Tide, an iPad
  9. The hallmark of developing and maintaining effective customer relationships is today called relationship marketing, linking the organization to its individual customers, employees, suppliers, and other partners for their long term benefit called ___________marketing
Down
  1. All activities necessary to get the product to the right customer when the customer wants it
  2. The first objective in marketing is ___________the needs of prospective customers
  3. States of felt deprivation including physical needs for food, social needs for belonging and individual needs for self-expression. i.e. I am thirsty.
  4. Communication by a marketer that informs, persuades, and reminds potential buyers about a product or service to influence their opinions or elicit a response
  5. People who use the goods and services purchased for a household
  6. Form that a human need takes as shaped by culture and individual personality.
  7. For our purposes, customer __________ is the unique combination of benefits received by targeted buyers
  8. Intangible customer benefits that are produced by people or machines and cannot be separated from the producer.

17 Clues: Human wants backed by buying power • 4 P's are the elements of the marketing ________ • A good service or idea to satisfy the consumer's needs • People who use the goods and services purchased for a household • Everything a buyer gives up (money, time, energy) in exchange for the product • ...

Marketing Crossword 2022-03-18

Marketing Crossword crossword puzzle
Across
  1. Any paid from of communication
  2. This person are all of the ways a consumer business attracts coustmer and generate sales of it’s goods and service
  3. a series action that you do for a particular process
  4. A group of consumer who respond the same why to a company’s market offering
  5. mix Controllable marketing tools blended by a company
  6. Finding and obtaing goods to be sold
  7. the way in which something is planned and made or arranged
  8. The action of selling or being sold, the occasion when something is sold
  9. A distinoctive catch word or catch phrase
  10. The process of determing what to charge for the product or service
  11. Individuals who purchase a company’s goods or services
  12. The product meet and exceed all requirements, standards and specification
  13. To take or think about the different part or detail of something carefully in order to understand or explain it
  14. Freepramotion
  15. The output offered by business to satisfy the demand of consumer and industrial market
  16. Making the consumer aware of the product
  17. promotion Markteing activites that are excluded in retail
  18. portfoilo A collection of business that make up a company
  19. a type of promotional pricing strategy where the original price for a product or service is reduced with the aim of incressing traffic
  20. media Web and application that enable users to create and share content or to participate in social networking
  21. The price spread between the cost to produce a good or service and it's selling price
  22. The location where the product is available
  23. Holding goods until needed
  24. The act of giving or transporting something to number of people or place
  25. A graphic representation or symbol of a company name
  26. offering a product or service that a company provides to customer to meet their needs
Down
  1. Gathering factston to make good marketing decision
  2. An amount to be paid for an insurance policy
  3. Is any free product, service or content given to a website visitor in exchange for them performing a specific action
  4. Getting a loan to run the business
  5. Who do not take tittle possession of the, goods
  6. The process by which companies market their goods and service by focusing not only on how their product benifit customer's
  7. Grouping goods according to size, quality and other characterstics
  8. Moving goods from where they were made to where consumer can buy them
  9. the rate at which something occurs
  10. Strength, weakness, opportunites, threts
  11. Is an intangible marketing or business concept that helps people identify a company , product, or individual
  12. To get something by paying money for it
  13. Any activity or benefit that one party can offer to another which is essentially intangible and does not result in the ownership of anything
  14. The money that you make when you sell somethi9ng for more than it cost you
  15. A desire for offering or benifit that are not necessary
  16. the process by which marketers get people excited about a new brand or product to generate demand
  17. As deciding in advance what to be done in future
  18. The consumer’s desire to get functional utility out of an offering
  19. A tangible object or a service product to consumer
  20. a person or orgnisation that is competing against other
  21. Getting information to customer that will help them by the goods they need
  22. a segment of potential customer who are more likely to buy a product or service from you
  23. The money that you have to pay for something
  24. Taking the chance of loss and purchasing insurance

50 Clues: Freepramotion • Holding goods until needed • Any paid from of communication • Getting a loan to run the business • the rate at which something occurs • Finding and obtaing goods to be sold • To get something by paying money for it • Strength, weakness, opportunites, threts • Making the consumer aware of the product • A distinoctive catch word or catch phrase • ...

Telecom Basics 2017-12-08

Telecom Basics crossword puzzle
Across
  1. This includes Collection, Processing and Distribution
  2. Aggregation of all non-recurring, periodic, and chargeable events on an account-by-account basis
  3. This includes Marketing, Planning, Sales, Knowledge management
  4. This includes Service Delivery and Service Assurance
Down
  1. This starts from customer order till activation of service on the network and billing
  2. Determining the charge/price of individual events
  3. A business process framework standard maintained for service providers in telecomuunication
  4. This includes Product, Customer, Revenue and Order management

8 Clues: Determining the charge/price of individual events • This includes Service Delivery and Service Assurance • This includes Collection, Processing and Distribution • This includes Product, Customer, Revenue and Order management • This includes Marketing, Planning, Sales, Knowledge management • ...

ALL NATURAL PEST ELIMINATION 2024-01-19

ALL NATURAL PEST ELIMINATION crossword puzzle
Across
  1. FRONT OFFICE
  2. DOES INSPECTIONS
  3. RODENT
  4. BUG
  5. FRONT OFFICE
  6. BUG
Down
  1. DOES TREATMENTS
  2. SERVICE
  3. RODENT
  4. NEW CUSTOMER
  5. SERVICE FIRST TREATMENT

11 Clues: BUG • BUG • RODENT • RODENT • SERVICE • FRONT OFFICE • NEW CUSTOMER • FRONT OFFICE • DOES TREATMENTS • DOES INSPECTIONS • SERVICE FIRST TREATMENT

Know Your Job Types 2022-04-14

Know Your Job Types crossword puzzle
Across
  1. Within the last year we have installed a system. If the customer runs into any issues with the system, we will go out free of charge to diagnose the problem It is ONLY to be scheduled for a system that we installed ourselves
  2. For any reason that we did not finish a job, we will need to schedule a time to go back out and complete it.
  3. This job type DOES NOT get scheduled in the CSR room. It gets scheduled by ___ coordinators.
  4. this is a general maintenance/service done on a system.
  5. This is a type of diagnostic call the customer has heat but it is not how it should be.
  6. Within the last 30 days, we went out for a service job. If the customer experiences issues within the 30 days, we will go back out free of charge to do further evaluations.
Down
  1. This is a type of diagnostic call. The customer has NO air in the home.
  2. This is a type of diagnostic call. The customer has air but it is not how it should be.
  3. this is a maintenance that is done for customers who have a schedule maintenance agreement.
  4. This is a type of diagnostic call. The customer has NO heat in the home.
  5. This customer would like to get their system completely replaced. We will go out first, get specifications and quote them a price.
  6. This is a type of diagnostic call. The customer is having issues with their ________ equipment(humidifier, I-wave, etc)
  7. this is a seasonal job type. Sometimes we will do it, and sometimes we turn it down.

13 Clues: this is a general maintenance/service done on a system. • This is a type of diagnostic call. The customer has NO air in the home. • This is a type of diagnostic call. The customer has NO heat in the home. • this is a seasonal job type. Sometimes we will do it, and sometimes we turn it down. • ...

Customer Service Appreciation Week Crossword 2021-09-28

Customer Service Appreciation Week Crossword crossword puzzle
Across
  1. We just want to say _______ (2 wrds)
  2. A facial expression characterized by turning up the corners of the mouth
  3. We _______ you!
  4. We _______ do it without you (2 wrds)
Down
  1. SAT as in CSAT
  2. Happy _______ Service Week!
  3. The first known use of a _______ was in 1885
  4. Thank you for providing _______ customer service to our homeowners!
  5. We are _______ to have you on our team

9 Clues: SAT as in CSAT • We _______ you! • Happy _______ Service Week! • We just want to say _______ (2 wrds) • We _______ do it without you (2 wrds) • We are _______ to have you on our team • The first known use of a _______ was in 1885 • Thank you for providing _______ customer service to our homeowners! • A facial expression characterized by turning up the corners of the mouth

Sales 2020-09-23

Sales crossword puzzle
Across
  1. Already determined to be a prospective customer
  2. Nearness in space
  3. An arrangement to meet someone at a particular place and time
  4. Fulfillment of ones expectations or needs
  5. Appreciation or acclaim for an achievement, service or ability
Down
  1. connection with the customer or buyer
  2. A reason for disagreeing
  3. likely to succeed as a potential customer
  4. Process of promoting, selling and distributing a product
  5. Asking questions
  6. A goal set for a sales person or department

11 Clues: Asking questions • Nearness in space • A reason for disagreeing • connection with the customer or buyer • likely to succeed as a potential customer • Fulfillment of ones expectations or needs • A goal set for a sales person or department • Already determined to be a prospective customer • Process of promoting, selling and distributing a product • ...

Sales 2020-09-23

Sales crossword puzzle
Across
  1. Already determined to be a prospective customer
  2. Asking questions
  3. Fulfillment of ones expectations or needs
  4. likely to succeed as a potential customer
  5. A goal set for a sales person or department
  6. An arrangement to meet someone at a particular place and time
  7. Process of promoting, selling and distributing a product
Down
  1. connection with the customer or buyer
  2. Appreciation or acclaim for an achievement, service or ability
  3. A reason for disagreeing
  4. Nearness in space

11 Clues: Asking questions • Nearness in space • A reason for disagreeing • connection with the customer or buyer • Fulfillment of ones expectations or needs • likely to succeed as a potential customer • A goal set for a sales person or department • Already determined to be a prospective customer • Process of promoting, selling and distributing a product • ...

Chapter 7 Vocabulary 2015-01-22

Chapter 7 Vocabulary crossword puzzle
Across
  1. Group of potential customers who are willing and able to purchase a particular product or service.
  2. Maximum number of companies an industry can support based on its potential customer base.
  3. Any social, economic, or political factors that could impact your business including global, national, and industry-related factors.
  4. Business in your market that sells a product or service similar to yours.
  5. Physical characteristics of consumers, such as attitudes, opinions, beliefs, and interests.
  6. Limited amount of customers who are most likely to buy a specific product or service.
  7. Grid used to compare characteristics of your business with those of your direct competitors.
  8. Existing information that was previously gathered for a purpose other than the study at hand.
  9. New information that is collected for a particular purpose.
  10. Market that includes as many customers as possible.
  11. Market segments based on where consumers live or where businesses are located.
Down
  1. Objective social and economic facts about people.
  2. Business that sells a different product or service from yours but fills the same customer need or want.
  3. Organized way to gather and analyze information needed to make business decisions.

14 Clues: Objective social and economic facts about people. • Market that includes as many customers as possible. • New information that is collected for a particular purpose. • Business in your market that sells a product or service similar to yours. • Market segments based on where consumers live or where businesses are located. • ...

MSL915001A Provide Information To Customers - Students Questions 2013-02-18

MSL915001A Provide Information To Customers - Students Questions crossword puzzle
Across
  1. On the CD is a virtual laboratory named SimuLab, how many staff approximately work in this Lab?
  2. In a laboratory, customer contact usually occurs via face to face conversations, electronic methods, fax, telephone and what other method?
  3. Is that on Cheque, Savings or Credit?
  4. Generally speaking if you have a short term business dealing you are a .....
  5. Another scientist at SimuLab requesting results on a test would be an .......... customer?
Down
  1. A customer rings your lab with a customer complaint, it is important that when talking to a customer, it’s important you Ask .....
  2. A customer rings your lab with a customer complaint, it is important that when talking to a customer, it’s important you Listen .....
  3. Would you like an up-size for an extra 50c?
  4. If you purchase a single physical item, you are perceived as a customer. In this instance is it the same if you purchase a high ticket item such as a .....
  5. A customer rings your lab with a customer complaint, it is important that when talking to a customer, it’s important you remain .....
  6. Once you have received a request, complaint or enquiry from a customer, you should record the details of the request and what?
  7. If you are dealing with a business or company that offers fee for service, are you most likely to be a .....
  8. When communicating technical information to customers, always be clear, concise and try to use minimal what?

13 Clues: Is that on Cheque, Savings or Credit? • Would you like an up-size for an extra 50c? • Generally speaking if you have a short term business dealing you are a ..... • Another scientist at SimuLab requesting results on a test would be an .......... customer? • On the CD is a virtual laboratory named SimuLab, how many staff approximately work in this Lab? • ...

Principles of Marketing 2015-10-05

Principles of Marketing crossword puzzle
Across
  1. Change in an individual's bahaviour
  2. Pruding products that are unprofitable
  3. Good or service used for final consumption
  4. Totally different product than previous sold
  5. Collection of business and product that make the company
  6. Growing what I already have
  7. Identifies business' purpose
  8. Gathering primary data by observing
  9. New market segments for the same product
  10. High growth rate and high market share
  11. State of self deprivation
  12. The ability to buy
  13. Raw data
Down
  1. High growth rate and low market share
  2. Low growth rate and high market share
  3. Person who uses the good or service
  4. Low growth rate and Low market share
  5. New or the modified products for the same market
  6. Data that already exists
  7. Person who buys the good or service
  8. Defines who you are

21 Clues: Raw data • The ability to buy • Defines who you are • Data that already exists • State of self deprivation • Growing what I already have • Identifies business' purpose • Change in an individual's bahaviour • Person who uses the good or service • Gathering primary data by observing • Person who buys the good or service • Low growth rate and Low market share • ...

DG-399 Customer Service Week Crossword Puzzle Get ready, get set, go...test your knowledge of great customer service and have fun solving this crossword service! 2021-05-24

DG-399 Customer Service Week Crossword Puzzle Get ready, get set, go...test your knowledge of great customer service and have fun solving this crossword service! crossword puzzle
Across
  1. Treat each customer as if they're you're ___ customer.
  2. ___.
  3. Responding to customer complaints is an __ to
  4. Making customers happy means _ their expectations.
Down
  1. One of the most important customer service skills
  2. service.

6 Clues: ___. • service. • Responding to customer complaints is an __ to • One of the most important customer service skills • Making customers happy means _ their expectations. • Treat each customer as if they're you're ___ customer.

SCM Crossword Puzzle 2014-03-31

SCM Crossword Puzzle crossword puzzle
Across
  1. The ability of a mode to handle any transport requirements.
  2. The percent of customer orders filled completely.
  3. A basic transportation method or form.
  4. The remainder of inventory in the typical logistics system.
  5. When inventory is held for a longer time than normally required for replenishment.
  6. The placement of specific products in selected pallet locations.
  7. The amount typically in transit between facilities or on order but not received.
  8. Inventory that will be donated, destroyed, or sold at a loss.
  9. The audit of selected inventory on a cyclic schedule.
  10. Specific locations that are assigned to products in a warehouse layout on the basis of individual characteristics.
  11. Determine proper charges after payment of a freight bill has been made.
  12. Occurs when the original shipment destination is changed after a product has been shipped.
  13. The destination party
Down
  1. service Integrated rail and motor service.
  2. Services that refer to the coordination of warehouse activities to customize product.
  3. DRP schedules are developed using weekly time increments called_______?
  4. selection A specific customer’s order is selected and prepared for shipment as the work assignment by a warehouse management system.
  5. The oldest mode of transport.
  6. Typically used to support customer requirements by positioning select inventory in a local market warehouse in anticipation of responding to customer need.
  7. The variation in sales during inventory replenishment.
  8. A carriers method of charging for transportation services performed.
  9. When portions of a shipment need to be delivered to different destinations.
  10. Specified as 100 units on hand.
  11. Combining inventory from multiple origins into a customized assortment to meet the needs of a specific customer.

24 Clues: The destination party • The oldest mode of transport. • Specified as 100 units on hand. • A basic transportation method or form. • service Integrated rail and motor service. • The percent of customer orders filled completely. • The audit of selected inventory on a cyclic schedule. • The variation in sales during inventory replenishment. • ...

HELPFUL TOOLS 2014-08-22

HELPFUL TOOLS crossword puzzle
Across
  1. tool used that allows reps to process payments electronically for wireless, wired, and U-verse accounts
  2. this tool can be used to view discount information for a specific FAN
  3. what is the new name of the OLAM tool
  4. tool used to handle customer inquiries regarding retail sales locations
  5. a tool that provides a comparison of the customer's current plan and any savings by changing to the new plan (2 words)
  6. tool that can be used to view your daily schedule
  7. tool used for the reporting of Quality and Efficiency metrics for Internal Mobility Consumer Call centers
  8. a tool that can be used to send the customer a text message, reset voicemail passcode, immediate call forwarding
  9. a tool that can be used to view the customer’s account online
Down
  1. a web-based tool that can be helpful to use when changing a customer’s mobile number
  2. what does the "p" in csp stand for
  3. a tool that can be used to get the program name and the content provider for a mobile download purchase
  4. a tool that provides a comparison of the customer's current plan and any savings by changing to the new plan (2words)
  5. what does the "s" in csp stand for
  6. a Web-based application that provides the status of major network outage notifications, like switches, cell sites, voicemail platforms, E911, and others
  7. used to track direct fulfillment orders
  8. tool that can be used to view your ACE scores
  9. what does the "c" in csp stand for
  10. this tool is considered as AT&T’s customer service knowledge base, more like AT&T’s Library
  11. this tool can be used to confirm number availability to port over to AT&T service

20 Clues: what does the "p" in csp stand for • what does the "s" in csp stand for • what does the "c" in csp stand for • what is the new name of the OLAM tool • used to track direct fulfillment orders • tool that can be used to view your ACE scores • tool that can be used to view your daily schedule • a tool that can be used to view the customer’s account online • ...

Order Status 2024-01-25

Order Status crossword puzzle
Across
  1. Order has been confirmed and modifiable
  2. The customer will not be charged order cancel
  3. Insufficient inventory available order modifiable
  4. Package on its way to the customer
  5. Customer or Coach has started a return via self-service portal
Down
  1. Order being fulfilled by Store
  2. Inventory available and process of shipping soon
  3. Refund or Exchange done
  4. Return received and being worked
  5. Order processing

10 Clues: Order processing • Refund or Exchange done • Order being fulfilled by Store • Return received and being worked • Package on its way to the customer • Order has been confirmed and modifiable • The customer will not be charged order cancel • Inventory available and process of shipping soon • Insufficient inventory available order modifiable • ...

mason smith period 4 2022-09-08

mason smith period 4 crossword puzzle
Across
  1. something tangible
  2. something useful
  3. market where the consumers run the show
  4. who youre selling to
  5. companys percent
  6. satisfy customer while making a profit
Down
  1. market with many organizations
  2. who your customer is
  3. getting people to but a good or service
  4. intangible thing that someone does for you
  5. who you wanna be selling to
  6. all people that are buying your stuff

12 Clues: something useful • companys percent • something tangible • who your customer is • who youre selling to • who you wanna be selling to • market with many organizations • all people that are buying your stuff • satisfy customer while making a profit • getting people to but a good or service • market where the consumers run the show • intangible thing that someone does for you

Work Crossword 2023-10-20

Work Crossword crossword puzzle
Across
  1. individuals dealing with commercial customers or equipment
  2. visual representation of appointment bookings and time frames
  3. individuals tasked with billing or payment assistance
  4. contains all customer information
  5. link utilized to track quality evaluations, attendance points, and valuable scheduling information
  6. type of appointment scheduled to prevent issues within the home
  7. associates who assist technicians and customers
  8. set up for appointment scope of work and scheduling
  9. link used to talk to customers and technicians daily
  10. type of appointment utilized by Sales Coordination for larger quoted projects
  11. sheet used to help determine soonest availability for maintenance scheduling
Down
  1. type of appointment utilized when a customer has an active issue in their home
  2. individuals who schedule installs and assist project managers
  3. master customer experience associates that assist in developing relationships with our customers and keeping them happy
  4. individuals who can assist with home maintenance plan billing and set-up
  5. customer experience advocates who assist customers with scheduling and problem resolution
  6. chat that can be used to ask questions while on the phone

17 Clues: contains all customer information • associates who assist technicians and customers • set up for appointment scope of work and scheduling • link used to talk to customers and technicians daily • individuals tasked with billing or payment assistance • chat that can be used to ask questions while on the phone • ...

SCM Crossword Puzzle 2014-03-31

SCM Crossword Puzzle crossword puzzle
Across
  1. service Integrated rail and motor service.
  2. The placement of specific products in selected pallet locations.
  3. When inventory is held for a longer time than normally required for replenishment.
  4. Services that refer to the coordination of warehouse activities to customize product.
  5. The percent of customer orders filled completely.
  6. The audit of selected inventory on a cyclic schedule.
  7. A basic transportation method or form.
  8. Inventory that will be donated, destroyed, or sold at a loss.
  9. Specified as 100 units on hand.
  10. selection A specific customer’s order is selected and prepared for shipment as the work assignment by a warehouse management system.
Down
  1. DRP schedules are developed using weekly time increments called_______?
  2. The variation in sales during inventory replenishment.
  3. Typically used to support customer requirements by positioning select inventory in a local market warehouse in anticipation of responding to customer need.
  4. A carriers method of charging for transportation services performed.
  5. When portions of a shipment need to be delivered to different destinations.
  6. Specific locations that are assigned to products in a warehouse layout on the basis of individual characteristics.
  7. The destination party
  8. Occurs when the original shipment destination is changed after a product has been shipped.
  9. The oldest mode of transport.
  10. Combining inventory from multiple origins into a customized assortment to meet the needs of a specific customer.
  11. The ability of a mode to handle any transport requirements.
  12. The remainder of inventory in the typical logistics system.
  13. Determine proper charges after payment of a freight bill has been made.
  14. The amount of inventory typically in transit between facilities or on order but not received.

24 Clues: The destination party • The oldest mode of transport. • Specified as 100 units on hand. • A basic transportation method or form. • service Integrated rail and motor service. • The percent of customer orders filled completely. • The audit of selected inventory on a cyclic schedule. • The variation in sales during inventory replenishment. • ...