customer service Crossword Puzzles

Marketing vocabulary- Nicole 2025-09-05

Marketing vocabulary- Nicole crossword puzzle

Across

Is builds customer perception
It is the process of actually selling products or services
Is the buyer and give money
Understanding customer wants and needs
Is one of the 4ps
It same with the trade
Activities involving planning and exchanging
product offering

Down

It is a tool and paid notes.
Make the right product or service available to the right people at the right time.
It is utility
Give customers a reason to keep comming back
Brings value to customers whom the business seeks to identify,satisfy.retainpProduct Is a utility
Is a set of activities related to creating communicating delivering and exchanging offerings that have value.
Is the same with the function

15 Clues: It is utility • product offering • Is one of the 4ps • It same with the trade • Is the buyer and give money • It is a tool and paid notes. • Is builds customer perception • Is the same with the function • Understanding customer wants and needs • Give customers a reason to keep comming back • Activities involving planning and exchanging • ...

October Trivia 2022-10-05

Across

typical halloween candy (no space)
spanish, as known in Spain, in spanish
creator of the first ice resurfacer
once a year
first artist to depict Donald Duck in comics
beware of the _____ cat
it is a horror movie
to increase in seriousness
food group a pumpkin is in

Down

customer ___ is of the utmost importance
president who signed proclamation 3869
italian Opera Singer
2022 customer service week theme (nospace)
where did bopping for apples originate?
eat-up, as the italians might say
what does a ghost say?
annual check-up for women
breast cancer awareness month color
how many legs does a spider have?
typical italian dish

20 Clues: once a year • italian Opera Singer • it is a horror movie • typical italian dish • what does a ghost say? • beware of the _____ cat • annual check-up for women • to increase in seriousness • food group a pumpkin is in • eat-up, as the italians might say • how many legs does a spider have? • typical halloween candy (no space) • creator of the first ice resurfacer • ...

ISG Crossword 1 2021-09-07

Across

HUB's agency management system where client data is stored
Center, Customer service center staffed by carrier partner to provide service to eligible clients
Third party who acts as conduit between carrier and client to place and service insurance coverage
When carrier pushes policy information into our agency management system EPIC

Down

Salesperson responsible for bringing in new business and upselling and cross selling
Insurance Solutions Group (small business)
Insurance Company like Liberty Mutual or Travelers
Manager, Customer service representative who manages an independent book of business

8 Clues: Insurance Solutions Group (small business) • Insurance Company like Liberty Mutual or Travelers • HUB's agency management system where client data is stored • When carrier pushes policy information into our agency management system EPIC • Salesperson responsible for bringing in new business and upselling and cross selling • ...

Chapter 7 Vocabulary 2015-01-22

Across

Market that includes as many customers as possible.
Grid used to compare characteristics of your business with those of your direct competitors.
Business in your market that sells a product or service similar to yours.
Objective social and economic facts about people.
New information that is collected for a particular purpose.
Any social, economic, or political factors that could impact your business including global, national, and industry-related factors.

Down

Organized way to gather and analyze information needed to make business decisions.
Market segments based on where consumers live or where businesses are located.
Existing information that was previously gathered for a purpose other than the study at hand.
Limited amount of customers who are most likely to buy a specific product or service.
Business that sells a different product or service from yours but fills the same customer need or want.
Physical characteristics of consumers, such as attitudes, opinions, beliefs, and interests.
Maximum number of companies an industry can support based on its potential customer base.
Group of potential customers who are willing and able to purchase a particular product or service.

14 Clues: Objective social and economic facts about people. • Market that includes as many customers as possible. • New information that is collected for a particular purpose. • Business in your market that sells a product or service similar to yours. • Market segments based on where consumers live or where businesses are located. • ...

UNIT 17 - SERVE FOOD & BEVERAGE ORDERS 2025-08-18

UNIT 17 - SERVE FOOD & BEVERAGE ORDERS crossword puzzle

Across

service buffet guests help themelves to the food
buffer service staff positioned themselves behind the buffet line and dish food onto guests' plates
poor _______ attitude is one of the causes of _________ breakdown
never ________ in the work place

Down

on the floor must be cleaned immediately
service staff must listen and ________ with the guest
must be served at the correct temperature
service known as American service
use calming ______ when conversing with guest
service_________ happens when the product or service fails to meet customer expectations
food must be served on the _________

11 Clues: never ________ in the work place • service known as American service • food must be served on the _________ • on the floor must be cleaned immediately • must be served at the correct temperature • use calming ______ when conversing with guest • service buffet guests help themelves to the food • service staff must listen and ________ with the guest • ...

SERVICE CROSSWORD 2022-11-06

Across

How long a customer is in branch without getting served.
When a customer has a question about banking.
Where colleagues will sit and serve customers.
Somewhere a customer can withdraw cash.

Down

Self service that deposits money.
When a customer feels appreciated and respected during their visit.
When a customer doesn't find it hard to bank with us.
Cash Where majority business customers will do their banking in branch.
When a customer gets seen right away.

9 Clues: Self service that deposits money. • When a customer gets seen right away. • Somewhere a customer can withdraw cash. • When a customer has a question about banking. • Where colleagues will sit and serve customers. • When a customer doesn't find it hard to bank with us. • How long a customer is in branch without getting served. • ...

TELECOMMUNICATIONS 33405-12 2022-04-09

TELECOMMUNICATIONS 33405-12 crossword puzzle

Across

bipolar eight zero transmission
positive phone line conductor
service POTS
produces train of nominal 90VDC pulses on ring line
connection point from service to residence
Hz frequencies for the #4
false off hook condition, false ring lead open
nominal on-hook voltage
required for voice grade long distance signals
supervisory, does not carry voice signals
digital voice service
different name/terminology for minimum point of entry
digital voice service

Down

rotary dial phone signals
3VDC to 9VDC
remote location telephone
NANP
telephone line conductor that makes connection first
black and yellow phone line wires
green and red telephone wires
switches long distance calls
digital voice service
connects customer to telco company
false ring single is heard
level one digital transmission starts with ____ signals
negative phone line conductor

26 Clues: NANP • 3VDC to 9VDC • service POTS • digital voice service • digital voice service • digital voice service • nominal on-hook voltage • rotary dial phone signals • remote location telephone • Hz frequencies for the #4 • false ring single is heard • switches long distance calls • positive phone line conductor • green and red telephone wires • negative phone line conductor • ...

Marketing Crossword 2022-03-13

Across

The location where the product is available
media Web and application that enable users to create and share content or to participate in social networking
The output offered by business to satisfy the demand of consumer and industrial market
promotion Markteing activites that are excluded in retail
A distinoctive catch word or catch phrase
Strength, weakness, opportunites, threts
Getting a loan to run the business
To get something by paying money for it
Controllable marketing tools blended by a company
The money that you have to pay for something
Any activity or benefit that one party can offer to another which is essentially intangible and does not result in the ownership of anything
offering a product or service that a company provides to customer to meet their needs
mix Individuals who purchase a company’s goods or services
the way in which something is planned and made or arranged
The price spread between the cost to produce a good or service and it's selling price
Gathering factston to make good marketing decision
a type of promotional pricing strategy where the original price for a product or service is reduced with the aim of incressing traffic
Making the consumer aware of the product
As deciding in advance what to be done in future
The money that you make when you sell somethi9ng for more than it cost you
Moving goods from where they were made to where consumer can buy them
Holding goods until needed
Grouping goods according to size, quality and other characterstics
To take or think about the different part or detail of something carefully in order to understand or explain it
The action of selling or being sold, the occasion when something is sold
The act of giving or transporting something to number of people or place

Down

A tangible object or a service product to consumer
Getting information to customer that will help them by the goods they need
The product meet and exceed all requirements, standards and specification
This person are all of the ways a consumer business attracts coustmer and generate sales of it’s goods and service
a series action that you do for a particular process
the rate at which something occurs
a person or orgnisation that is competing against other
Finding and obtaing goods to be sold
the process by which marketers get people excited about a new brand or product to generate demand
The consumer’s desire to get functional utility out of an offering
Any paid from of communication
Taking the chance of loss and purchasing insurance
The process by which companies market their goods and service by focusing not only on how their product benifit customer's
An amount to be paid for an insurance policy
Freepramotion
the lesser the variations between the products, the more is the product line
the process of designing the company's image and offering to get a distinictive place in the minds of the target is known as
The process of determing what to charge for the product or service
Who do not take tittle possession of the, goods
a segment of potential customer who are more likely to buy a product or service for you
A desire for offering or benifit that are not necessary
Is any free product, service or content given to a website visitor in exchange for them performing a specific action
portfolio A collection of business that make up a company
A group of consumer who respond the same why to a company’s market offering
Is an intangible marketing or business concept that helps people identify a company , product, or individual
A graphic representation or symbol of a company name

52 Clues: Freepramotion • Holding goods until needed • Any paid from of communication • Getting a loan to run the business • the rate at which something occurs • Finding and obtaing goods to be sold • To get something by paying money for it • Strength, weakness, opportunites, threts • Making the consumer aware of the product • A distinoctive catch word or catch phrase • ...

Product and Pricing 2018-04-19

Across

what a business sells to satisfy customer needs
purchases large amounts of goods directly from manufacturers
business that buys products from wholesalers or directly from producers, and sells them to make a profit
business, people, and activities involved in turning raw materials into products and delivering them to end users
pricing techniques that create and image of a product and entice customers to buy
physical movement of products through the channel of distribution
illegal pricing of products in a way that intentionally misleads customers
earns profits by providing consumers with services that meet their wants and needs
amount a customer pays for an item

Down

Each service is almost always unique
on sale
Are facts about a good or service
an indicator of a products excellence
goals, expenses, customer perception, competition, supply and demand, economic conditions, and product life cycle
when, where, and how products get to customers
Protects products until customers are ready to use them
maximum prices
goals defined in the business and marketing plans for the overall pricing policies of the company
A written document that states the quality of a product with a promise to correct certain problems that might occur
point at which revenue from sales equals the costs
All the goods and services that a business sells

21 Clues: on sale • maximum prices • Are facts about a good or service • amount a customer pays for an item • Each service is almost always unique • an indicator of a products excellence • when, where, and how products get to customers • what a business sells to satisfy customer needs • All the goods and services that a business sells • ...

ALL NATURAL PEST ELIMINATION 2024-01-19

ALL NATURAL PEST ELIMINATION crossword puzzle

Across

FRONT OFFICE
DOES INSPECTIONS
RODENT
BUG
FRONT OFFICE
BUG

Down

DOES TREATMENTS
SERVICE
RODENT
NEW CUSTOMER
SERVICE FIRST TREATMENT

11 Clues: BUG • BUG • RODENT • RODENT • SERVICE • FRONT OFFICE • NEW CUSTOMER • FRONT OFFICE • DOES TREATMENTS • DOES INSPECTIONS • SERVICE FIRST TREATMENT

Telecom Basics 2017-12-08

Across

This includes Collection, Processing and Distribution
Aggregation of all non-recurring, periodic, and chargeable events on an account-by-account basis
This includes Marketing, Planning, Sales, Knowledge management
This includes Service Delivery and Service Assurance

Down

This starts from customer order till activation of service on the network and billing
Determining the charge/price of individual events
A business process framework standard maintained for service providers in telecomuunication
This includes Product, Customer, Revenue and Order management

8 Clues: Determining the charge/price of individual events • This includes Service Delivery and Service Assurance • This includes Collection, Processing and Distribution • This includes Product, Customer, Revenue and Order management • This includes Marketing, Planning, Sales, Knowledge management • ...

Chapter 7 Vocabulary 2015-01-22

Across

Physical characteristics of consumers, such as attitudes, opinions, beliefs, and interests.
Existing information that was previously gathered for a purpose other than the study at hand.
Market that includes as many customers as possible.
Business that sells a different product or service from yours but fills the same customer need or want.
Organized way to gather and analyze information needed to make business decisions.
Limited amount of customers who are most likely to buy a specific product or service.

Down

Business in your market that sells a product or service similar to yours.
New information that is collected for a particular purpose.
Any social, economic, or political factors that could impact your business including global, national, and industry-related factors.
Objective social and economic facts about people.
Market segments based on where consumers live or where businesses are located.
Grid used to compare characteristics of your business with those of your direct competitors.
Maximum number of companies an industry can support based on its potential customer base.
Group of potential customers who are willing and able to purchase a particular product or service.

CROSSWORD PUZZLE 2017-02-15

Across

A positive ____ is required for delivering excellent customer service, another word for outlook.
Recognize with gratitude; be grateful for.
People who keep coming back to your business (2 Words).
Customer complaints should be seen as _____ to improve service.
Lend an ear ,___________ to what the customers have to say,

Down

The ultimate goal is to ensure excellent customer_______, another word for contentment.
We have to listen to customers ____ to improve our processes.
Delighting your customers means _____ their expectations.
The action of helping or doing work for someone, act of assistance
Understanding and identifying with your customers’ feelings is called.

10 Clues: Recognize with gratitude; be grateful for. • People who keep coming back to your business (2 Words). • Delighting your customers means _____ their expectations. • Lend an ear ,___________ to what the customers have to say, • We have to listen to customers ____ to improve our processes. • Customer complaints should be seen as _____ to improve service. • ...

One time payments 2022-02-22

Across

a loan
something that occurs every 7 days
transferring money from one account to another
scheduled payment
paper you sign and use to make a payment
statement for a required payment
something that happens by itself

Down

someone paying for a service/product
money that gets taken out
giving money in order to receive a service/product
something that (usually) occurs every 30 days
something that occurs every 365 days
the price of a service

13 Clues: a loan • scheduled payment • the price of a service • money that gets taken out • statement for a required payment • something that happens by itself • something that occurs every 7 days • someone paying for a service/product • something that occurs every 365 days • paper you sign and use to make a payment • something that (usually) occurs every 30 days • ...

Oral communication in customer service 2025-08-25

Oral communication in customer service crossword puzzle

Across

Attitude – Maintaining an upbeat and friendly demeanor to create a welcoming environment.
Resolution Skills – Managing and resolving disagreements or complaints calmly and effectively.
– Showing genuine understanding and care for the customer's feelings and perspectives.
– Being reliable and consistent in delivering quality service.
Communication – Conveying information in a straightforward, understandable manner to avoid misunderstandings.
– Adjusting responses and approaches based on different customer needs and situations.
– Treating customers with kindness, consideration, and dignity.

Down

Ability – Effectively identifying issues and offering suitable solutions to satisfy customer needs.
– Providing timely and efficient responses to customer inquiries and requests.
– Remaining calm and tolerant, especially when dealing with difficult or frustrated customers.
– Demonstrating respectful, courteous, and ethical behavior at all times.
– Possessing comprehensive understanding of products, services, and company policies to assist customers effectively.
– Paying close attention to customer details and feedback to meet their expectations.
– Showing genuine interest and eagerness to help, creating a positive customer experience.
Listening – Fully focusing on the customer’s needs and concerns to understand their issues and respond appropriately.

15 Clues: – Being reliable and consistent in delivering quality service. • – Treating customers with kindness, consideration, and dignity. • – Demonstrating respectful, courteous, and ethical behavior at all times. • – Providing timely and efficient responses to customer inquiries and requests. • ...

PRCC - Customer Service Calls 2022-01-27

PRCC - Customer Service Calls crossword puzzle

Across

The status of a card that is not active.
The status of a card that was deactivated.
Fast delivery of cards.
The days designated for deposits to client accounts.
Notes on an account with special instructions.
Used to assist card holders when they cannot access their online accounts.

Down

Where we refer most of our card holders.
Process to authenticate a card holder
When a client wants to claim a transaction.
Database used to work client accounts
An attempt to reunite them with their unused funds.

11 Clues: Fast delivery of cards. • Process to authenticate a card holder • Database used to work client accounts • Where we refer most of our card holders. • The status of a card that is not active. • The status of a card that was deactivated. • When a client wants to claim a transaction. • Notes on an account with special instructions. • ...

Blackhawk Customer Service Week 2019-10-03

Blackhawk Customer Service Week crossword puzzle

Across

Avoid using _____ with the customers
where we handle chats and emails
All records are in this
All the different companies that we work for
when an agent gets a compliment
Most clients use the general synergy_______
Team______

Down

Team______
________ base
Our new phone system
we use this for phone chat or emails
Team ______

12 Clues: Team______ • Team______ • Team ______ • ________ base • Our new phone system • All records are in this • when an agent gets a compliment • where we handle chats and emails • we use this for phone chat or emails • Avoid using _____ with the customers • Most clients use the general synergy_______ • All the different companies that we work for

marketing terms 2024-10-15

Across

At a minimum, this is a database of customer contacts, purchase history and technical support. Additional elements can include profiles of potential clients, understanding and leveraging the needs of current customers, and enhanced customer service based on data analysis
A pricing method in which the price of a product is changed according to its demand; a product will have a higher price when the demand is strong and a lower price when it is weak.
A pricing method in which a seller uses prices of competing products as a benchmark instead of considering own costs or the customer demand
A strategy that either emphasizes features or image to make a brand occupy a distinct position, relative to competing brands, in the mind of the customer
All people who share the same wants and who have the ability to purchase a specific product or service.
Information in an unorganized form that have a relationship with current conditions, ideas or knowledge
The study of internal and external factors that affect marketing strategy.
A written document that includes a market and strategic overview, background information, role of research, objectives, suggested approach and research target, reporting requirements, timing, budget and existing research or other information related to the study
A benefit of a good or service that differentiates it from other products
Occurs when mistakes are made by the interviewer. These may include influencing the respondent in some way, asking questions in the wrong order, or using slightly different phrasing (or tone of voice) than other interviewers. It can also include intentional errors such as cheating and fraudulent data entry
A process that involves selecting and evaluating channel members to monitor the movement of a product from producer or manufacturer to end user
Choices made about advertising, personal selling, sales promotion and public relations used to communicate, inform and persuade potential and current customers
Exhibit of products or services of interest to a specific industry
A method developed by Dr. Rensis Likert that attributes quantitative value to qualitative data, to make it easier to analyze. A Number is assigned to each potential choice and a mean figure for all the responses is computed at the end of the evaluation or survey. Likert scales usually have five potential choices (strongly agree, agree, neutral, disagree, strongly disagree)

Down

Desirable attribute of a good or service, which a customer perceives he or she will get from purchasing
When a salesperson encourages a consumer to purchase utilizing information regarding services available
Promotional activities that are designed to create a good image with the public
The public perception of a business
The path a message travels
The process of communicating with a particular group who is most likely to become customers. A target market is usually defined by demographic, geographic and psychographic characteristics
A method used to collect information on the likelihood that people will demonstrate some type of predictable behavior regarding the purchase of a product or service
Marketing relationships that occur when two compatible companies work together to increase brand awareness for one another
The process of helping a customer purchase a product or service and/or provide assistance after a purchase has been made
All marketing activities other that advertising, public relations, and personal selling that are directed at a customer to increase sales
Strategy that encourages a new product to be associated with a well-established company name. Can be used with any product that a business sells or a brand that represents the entire business
A statistical study to identify patterns or trends in a marketing situation.
A Promise that is given to a consumer that a product will meet certain standards
Occurs when respondents do not reveal their true opinions on a subject. They may misunderstand the question, fail to understand their opinions, lie, or try to present themselves in a favorable light
A financial calculation to determine the profitability returned to the business based on funds spent on communicating with potential customers
The selling message in a promotional message

30 Clues: The path a message travels • The public perception of a business • The selling message in a promotional message • Exhibit of products or services of interest to a specific industry • A benefit of a good or service that differentiates it from other products • The study of internal and external factors that affect marketing strategy. • ...

Customer Service Appreciation Week Crossword 2021-09-28

Customer Service Appreciation Week Crossword crossword puzzle

Across

We just want to say _______ (2 wrds)
A facial expression characterized by turning up the corners of the mouth
We _______ you!
We _______ do it without you (2 wrds)

Down

SAT as in CSAT
Happy _______ Service Week!
The first known use of a _______ was in 1885
Thank you for providing _______ customer service to our homeowners!
We are _______ to have you on our team

9 Clues: SAT as in CSAT • We _______ you! • Happy _______ Service Week! • We just want to say _______ (2 wrds) • We _______ do it without you (2 wrds) • We are _______ to have you on our team • The first known use of a _______ was in 1885 • Thank you for providing _______ customer service to our homeowners! • A facial expression characterized by turning up the corners of the mouth

Marketing Concepts 2025-08-26

Across

A good service or idea to satisfy the consumer's needs
Everything a buyer gives up (money, time, energy) in exchange for the product
Human wants backed by buying power
4 P's are the elements of the marketing ________
Thoughts, opinions, and philosophies; intellectual concepts such as these also can be marketed.
The activity for creating and delivering offerings that benefit the organization, its stake holders, and society
The trade of things of value between buyer and seller so that each is better off after the trade.
Items that you can physically touch such as bag of Godiva chocolate, Nike shoes, Pepsi-Cola, a Frappuccino, Kraft cheese, Tide, an iPad
The hallmark of developing and maintaining effective customer relationships is today called relationship marketing, linking the organization to its individual customers, employees, suppliers, and other partners for their long term benefit called ___________marketing

Down

All activities necessary to get the product to the right customer when the customer wants it
The first objective in marketing is ___________the needs of prospective customers
States of felt deprivation including physical needs for food, social needs for belonging and individual needs for self-expression. i.e. I am thirsty.
Communication by a marketer that informs, persuades, and reminds potential buyers about a product or service to influence their opinions or elicit a response
People who use the goods and services purchased for a household
Form that a human need takes as shaped by culture and individual personality.
For our purposes, customer __________ is the unique combination of benefits received by targeted buyers
Intangible customer benefits that are produced by people or machines and cannot be separated from the producer.

17 Clues: Human wants backed by buying power • 4 P's are the elements of the marketing ________ • A good service or idea to satisfy the consumer's needs • People who use the goods and services purchased for a household • Everything a buyer gives up (money, time, energy) in exchange for the product • ...

DG-399 Customer Service Week Crossword Puzzle Get ready, get set, go...test your knowledge of great customer service and have fun solving this crossword service! 2021-05-24

Across

Treat each customer as if they're you're ___ customer.
___.
Responding to customer complaints is an __ to
Making customers happy means _ their expectations.

Down

One of the most important customer service skills
service.

6 Clues: ___. • service. • Responding to customer complaints is an __ to • One of the most important customer service skills • Making customers happy means _ their expectations. • Treat each customer as if they're you're ___ customer.

Marketing Crossword 2022-03-18

Across

Any paid from of communication
This person are all of the ways a consumer business attracts coustmer and generate sales of it’s goods and service
a series action that you do for a particular process
A group of consumer who respond the same why to a company’s market offering
mix Controllable marketing tools blended by a company
Finding and obtaing goods to be sold
the way in which something is planned and made or arranged
The action of selling or being sold, the occasion when something is sold
A distinoctive catch word or catch phrase
The process of determing what to charge for the product or service
Individuals who purchase a company’s goods or services
The product meet and exceed all requirements, standards and specification
To take or think about the different part or detail of something carefully in order to understand or explain it
Freepramotion
The output offered by business to satisfy the demand of consumer and industrial market
Making the consumer aware of the product
promotion Markteing activites that are excluded in retail
portfoilo A collection of business that make up a company
a type of promotional pricing strategy where the original price for a product or service is reduced with the aim of incressing traffic
media Web and application that enable users to create and share content or to participate in social networking
The price spread between the cost to produce a good or service and it's selling price
The location where the product is available
Holding goods until needed
The act of giving or transporting something to number of people or place
A graphic representation or symbol of a company name
offering a product or service that a company provides to customer to meet their needs

Down

Gathering factston to make good marketing decision
An amount to be paid for an insurance policy
Is any free product, service or content given to a website visitor in exchange for them performing a specific action
Getting a loan to run the business
Who do not take tittle possession of the, goods
The process by which companies market their goods and service by focusing not only on how their product benifit customer's
Grouping goods according to size, quality and other characterstics
Moving goods from where they were made to where consumer can buy them
the rate at which something occurs
Strength, weakness, opportunites, threts
Is an intangible marketing or business concept that helps people identify a company , product, or individual
To get something by paying money for it
Any activity or benefit that one party can offer to another which is essentially intangible and does not result in the ownership of anything
The money that you make when you sell somethi9ng for more than it cost you
A desire for offering or benifit that are not necessary
the process by which marketers get people excited about a new brand or product to generate demand
As deciding in advance what to be done in future
The consumer’s desire to get functional utility out of an offering
A tangible object or a service product to consumer
a person or orgnisation that is competing against other
Getting information to customer that will help them by the goods they need
a segment of potential customer who are more likely to buy a product or service from you
The money that you have to pay for something
Taking the chance of loss and purchasing insurance

50 Clues: Freepramotion • Holding goods until needed • Any paid from of communication • Getting a loan to run the business • the rate at which something occurs • Finding and obtaing goods to be sold • To get something by paying money for it • Strength, weakness, opportunites, threts • Making the consumer aware of the product • A distinoctive catch word or catch phrase • ...

Know Your Job Types 2022-04-14

Across

Within the last year we have installed a system. If the customer runs into any issues with the system, we will go out free of charge to diagnose the problem It is ONLY to be scheduled for a system that we installed ourselves
For any reason that we did not finish a job, we will need to schedule a time to go back out and complete it.
This job type DOES NOT get scheduled in the CSR room. It gets scheduled by ___ coordinators.
this is a general maintenance/service done on a system.
This is a type of diagnostic call the customer has heat but it is not how it should be.
Within the last 30 days, we went out for a service job. If the customer experiences issues within the 30 days, we will go back out free of charge to do further evaluations.

Down

This is a type of diagnostic call. The customer has NO air in the home.
This is a type of diagnostic call. The customer has air but it is not how it should be.
this is a maintenance that is done for customers who have a schedule maintenance agreement.
This is a type of diagnostic call. The customer has NO heat in the home.
This customer would like to get their system completely replaced. We will go out first, get specifications and quote them a price.
This is a type of diagnostic call. The customer is having issues with their ________ equipment(humidifier, I-wave, etc)
this is a seasonal job type. Sometimes we will do it, and sometimes we turn it down.

13 Clues: this is a general maintenance/service done on a system. • This is a type of diagnostic call. The customer has NO air in the home. • This is a type of diagnostic call. The customer has NO heat in the home. • this is a seasonal job type. Sometimes we will do it, and sometimes we turn it down. • ...

MSL915001A Provide Information To Customers - Students Questions 2013-02-18

MSL915001A Provide Information To Customers - Students Questions crossword puzzle

Across

On the CD is a virtual laboratory named SimuLab, how many staff approximately work in this Lab?
In a laboratory, customer contact usually occurs via face to face conversations, electronic methods, fax, telephone and what other method?
Is that on Cheque, Savings or Credit?
Generally speaking if you have a short term business dealing you are a .....
Another scientist at SimuLab requesting results on a test would be an .......... customer?

Down

A customer rings your lab with a customer complaint, it is important that when talking to a customer, it’s important you Ask .....
A customer rings your lab with a customer complaint, it is important that when talking to a customer, it’s important you Listen .....
Would you like an up-size for an extra 50c?
If you purchase a single physical item, you are perceived as a customer. In this instance is it the same if you purchase a high ticket item such as a .....
A customer rings your lab with a customer complaint, it is important that when talking to a customer, it’s important you remain .....
Once you have received a request, complaint or enquiry from a customer, you should record the details of the request and what?
If you are dealing with a business or company that offers fee for service, are you most likely to be a .....
When communicating technical information to customers, always be clear, concise and try to use minimal what?

13 Clues: Is that on Cheque, Savings or Credit? • Would you like an up-size for an extra 50c? • Generally speaking if you have a short term business dealing you are a ..... • Another scientist at SimuLab requesting results on a test would be an .......... customer? • On the CD is a virtual laboratory named SimuLab, how many staff approximately work in this Lab? • ...

Customer Service Key Words 2024-03-18

Customer Service Key Words crossword puzzle

Across

Cleaning and preparing rooms for customers (as in a hotel).
(2 words)A wireless sound system used to help people who have a hearing aid.
Looks after the needs of guests within their rooms.
The ability to move freely.
(3 words)The areas of a hotel, reception or restaurant and the staff members with whom guests or customers interact daily.
A system of raised or embossed text for blind people.
How people can reach or enter a place.

Down

A form of training. Senior colleagues show staff and trainees how to do tasks.
Provisions for the benefit of tourists.
(2 words)Helping customers by providing them with products and services.
The business of providing food, drink and accommodation for customers.

11 Clues: The ability to move freely. • How people can reach or enter a place. • Provisions for the benefit of tourists. • Looks after the needs of guests within their rooms. • A system of raised or embossed text for blind people. • Cleaning and preparing rooms for customers (as in a hotel). • The business of providing food, drink and accommodation for customers. • ...

Sales 2020-09-23

Across

Already determined to be a prospective customer
Nearness in space
An arrangement to meet someone at a particular place and time
Fulfillment of ones expectations or needs
Appreciation or acclaim for an achievement, service or ability

Down

connection with the customer or buyer
A reason for disagreeing
likely to succeed as a potential customer
Process of promoting, selling and distributing a product
Asking questions
A goal set for a sales person or department

11 Clues: Asking questions • Nearness in space • A reason for disagreeing • connection with the customer or buyer • likely to succeed as a potential customer • Fulfillment of ones expectations or needs • A goal set for a sales person or department • Already determined to be a prospective customer • Process of promoting, selling and distributing a product • ...

Sales 2020-09-23

Across

Already determined to be a prospective customer
Asking questions
Fulfillment of ones expectations or needs
likely to succeed as a potential customer
A goal set for a sales person or department
An arrangement to meet someone at a particular place and time
Process of promoting, selling and distributing a product

Down

connection with the customer or buyer
Appreciation or acclaim for an achievement, service or ability
A reason for disagreeing
Nearness in space

11 Clues: Asking questions • Nearness in space • A reason for disagreeing • connection with the customer or buyer • Fulfillment of ones expectations or needs • likely to succeed as a potential customer • A goal set for a sales person or department • Already determined to be a prospective customer • Process of promoting, selling and distributing a product • ...

QUALITIES IN CUSTOMER SERVICE 2020-10-06

QUALITIES IN CUSTOMER SERVICE crossword puzzle

Across

outstanding or extremely good
customer service week 2020 theme
deep satisfaction derived from own
someone
showing or caused by strong beliefs
doing the right thing

Down

prioritize needs
strong belief and assurance of an event
honest with strong moral principles
collaborative group effort
deep feeling of admiration for something

11 Clues: someone • prioritize needs • doing the right thing • collaborative group effort • outstanding or extremely good • customer service week 2020 theme • deep satisfaction derived from own • honest with strong moral principles • showing or caused by strong beliefs • strong belief and assurance of an event • deep feeling of admiration for something

Chapter 7 Vocabulary 2015-01-22

Across

Group of potential customers who are willing and able to purchase a particular product or service.
Maximum number of companies an industry can support based on its potential customer base.
Any social, economic, or political factors that could impact your business including global, national, and industry-related factors.
Business in your market that sells a product or service similar to yours.
Physical characteristics of consumers, such as attitudes, opinions, beliefs, and interests.
Limited amount of customers who are most likely to buy a specific product or service.
Grid used to compare characteristics of your business with those of your direct competitors.
Existing information that was previously gathered for a purpose other than the study at hand.
New information that is collected for a particular purpose.
Market that includes as many customers as possible.
Market segments based on where consumers live or where businesses are located.

Down

Objective social and economic facts about people.
Business that sells a different product or service from yours but fills the same customer need or want.
Organized way to gather and analyze information needed to make business decisions.

Order Status 2024-01-25

Across

Order has been confirmed and modifiable
The customer will not be charged order cancel
Insufficient inventory available order modifiable
Package on its way to the customer
Customer or Coach has started a return via self-service portal

Down

Order being fulfilled by Store
Inventory available and process of shipping soon
Refund or Exchange done
Return received and being worked
Order processing

10 Clues: Order processing • Refund or Exchange done • Order being fulfilled by Store • Return received and being worked • Package on its way to the customer • Order has been confirmed and modifiable • The customer will not be charged order cancel • Inventory available and process of shipping soon • Insufficient inventory available order modifiable • ...

Principles of Marketing 2015-10-05

Principles of Marketing crossword puzzle

Across

Change in an individual's bahaviour
Pruding products that are unprofitable
Good or service used for final consumption
Totally different product than previous sold
Collection of business and product that make the company
Growing what I already have
Identifies business' purpose
Gathering primary data by observing
New market segments for the same product
High growth rate and high market share
State of self deprivation
The ability to buy
Raw data

Down

High growth rate and low market share
Low growth rate and high market share
Person who uses the good or service
Low growth rate and Low market share
New or the modified products for the same market
Data that already exists
Person who buys the good or service
Defines who you are

21 Clues: Raw data • The ability to buy • Defines who you are • Data that already exists • State of self deprivation • Growing what I already have • Identifies business' purpose • Change in an individual's bahaviour • Person who uses the good or service • Gathering primary data by observing • Person who buys the good or service • Low growth rate and Low market share • ...

SCM Crossword Puzzle 2014-03-31

Across

The ability of a mode to handle any transport requirements.
The percent of customer orders filled completely.
A basic transportation method or form.
The remainder of inventory in the typical logistics system.
When inventory is held for a longer time than normally required for replenishment.
The placement of specific products in selected pallet locations.
The amount typically in transit between facilities or on order but not received.
Inventory that will be donated, destroyed, or sold at a loss.
The audit of selected inventory on a cyclic schedule.
Specific locations that are assigned to products in a warehouse layout on the basis of individual characteristics.
Determine proper charges after payment of a freight bill has been made.
Occurs when the original shipment destination is changed after a product has been shipped.
The destination party

Down

service Integrated rail and motor service.
Services that refer to the coordination of warehouse activities to customize product.
DRP schedules are developed using weekly time increments called_______?
selection A specific customer’s order is selected and prepared for shipment as the work assignment by a warehouse management system.
The oldest mode of transport.
Typically used to support customer requirements by positioning select inventory in a local market warehouse in anticipation of responding to customer need.
The variation in sales during inventory replenishment.
A carriers method of charging for transportation services performed.
When portions of a shipment need to be delivered to different destinations.
Specified as 100 units on hand.
Combining inventory from multiple origins into a customized assortment to meet the needs of a specific customer.

24 Clues: The destination party • The oldest mode of transport. • Specified as 100 units on hand. • A basic transportation method or form. • service Integrated rail and motor service. • The percent of customer orders filled completely. • The audit of selected inventory on a cyclic schedule. • The variation in sales during inventory replenishment. • ...

HELPFUL TOOLS 2014-08-22

Across

tool used that allows reps to process payments electronically for wireless, wired, and U-verse accounts
this tool can be used to view discount information for a specific FAN
what is the new name of the OLAM tool
tool used to handle customer inquiries regarding retail sales locations
a tool that provides a comparison of the customer's current plan and any savings by changing to the new plan (2 words)
tool that can be used to view your daily schedule
tool used for the reporting of Quality and Efficiency metrics for Internal Mobility Consumer Call centers
a tool that can be used to send the customer a text message, reset voicemail passcode, immediate call forwarding
a tool that can be used to view the customer’s account online

Down

a web-based tool that can be helpful to use when changing a customer’s mobile number
what does the "p" in csp stand for
a tool that can be used to get the program name and the content provider for a mobile download purchase
a tool that provides a comparison of the customer's current plan and any savings by changing to the new plan (2words)
what does the "s" in csp stand for
a Web-based application that provides the status of major network outage notifications, like switches, cell sites, voicemail platforms, E911, and others
used to track direct fulfillment orders
tool that can be used to view your ACE scores
what does the "c" in csp stand for
this tool is considered as AT&T’s customer service knowledge base, more like AT&T’s Library
this tool can be used to confirm number availability to port over to AT&T service

20 Clues: what does the "p" in csp stand for • what does the "s" in csp stand for • what does the "c" in csp stand for • what is the new name of the OLAM tool • used to track direct fulfillment orders • tool that can be used to view your ACE scores • tool that can be used to view your daily schedule • a tool that can be used to view the customer’s account online • ...

Work Crossword 2023-10-20

Across

individuals dealing with commercial customers or equipment
visual representation of appointment bookings and time frames
individuals tasked with billing or payment assistance
contains all customer information
link utilized to track quality evaluations, attendance points, and valuable scheduling information
type of appointment scheduled to prevent issues within the home
associates who assist technicians and customers
set up for appointment scope of work and scheduling
link used to talk to customers and technicians daily
type of appointment utilized by Sales Coordination for larger quoted projects
sheet used to help determine soonest availability for maintenance scheduling

Down

type of appointment utilized when a customer has an active issue in their home
individuals who schedule installs and assist project managers
master customer experience associates that assist in developing relationships with our customers and keeping them happy
individuals who can assist with home maintenance plan billing and set-up
customer experience advocates who assist customers with scheduling and problem resolution
chat that can be used to ask questions while on the phone

17 Clues: contains all customer information • associates who assist technicians and customers • set up for appointment scope of work and scheduling • link used to talk to customers and technicians daily • individuals tasked with billing or payment assistance • chat that can be used to ask questions while on the phone • ...

mason smith period 4 2022-09-08

Across

something tangible
something useful
market where the consumers run the show
who youre selling to
companys percent
satisfy customer while making a profit

Down

market with many organizations
who your customer is
getting people to but a good or service
intangible thing that someone does for you
who you wanna be selling to
all people that are buying your stuff

12 Clues: something useful • companys percent • something tangible • who your customer is • who youre selling to • who you wanna be selling to • market with many organizations • all people that are buying your stuff • satisfy customer while making a profit • getting people to but a good or service • market where the consumers run the show • intangible thing that someone does for you

Accelerator Programme For Construction Entrepreneurs 2023-06-18

Accelerator Programme For Construction Entrepreneurs crossword puzzle

Across

Partner A business or organization that provides products or services that are essential to the success of another business or organization.
This graphic design platform allows users to create professional designs for a variety of purposes, including social media, marketing, and more.
The process used to optimize a website's technical configuration, content relevance and link popularity so its pages can become easily findable
Represent the ways company generates cash from each Customer Segment.
The process of creating written content that is designed to persuade the reader to take a particular action or to believe a particular idea.
The Business coach who provides guidance and support ACE program individuals and organizations looking to achieve their goals.

Down

It's the term used to describe the specific phrase that a user types into a search engine when looking for information or answers.
Proposition The unique combination of benefits and features that a product or service offers to its customers.
The person who buys or uses a product or service.
A phrase used on social media sites and applications, especially Twitter, to identify digital content on a specific topic.
A problem or difficulty that a user or customer is experiencing.
The benefit that a user or customer gains from using a particular product or service.

12 Clues: The person who buys or uses a product or service. • A problem or difficulty that a user or customer is experiencing. • Represent the ways company generates cash from each Customer Segment. • The benefit that a user or customer gains from using a particular product or service. • ...

Marketing Defined 2025-08-18

Across

Someone who buys a product for their own use.
Concept, cause, issue, image, or philosophy.
Something that a person desires but can live without.
Person who determines the marketing needs of a company, researches and analyzes customer data, develops and implements marketing plans, and focuses on customer satisfaction.

Down

Physical item that can be touched.
Good, service, or idea.
Dynamic activities that identify, anticipate, and satisfy customer demand while making a profit.
Establishing a positive image of oneself in person and online.
Action that one person performs for another, usually for a fee.
Something necessary for survival, such as food, clothing, and shelter.

10 Clues: Good, service, or idea. • Physical item that can be touched. • Concept, cause, issue, image, or philosophy. • Someone who buys a product for their own use. • Something that a person desires but can live without. • Establishing a positive image of oneself in person and online. • Action that one person performs for another, usually for a fee. • ...

Kriszti 24 March 2023 2023-03-18

Across

előítélet
kihívás
figyelembe vesz / megfontol
kedv
I ... used to it. = Hozzászoktam.
(egyetemi) szak
He was ... = Ki lett rúgva.

Down

elfogadható
If it's ... to me = Ha rajtam múlik
... service = ügyfélszolgálat
... learning = magolni
kassza
on my ... = egymagamban
raktár
osztály (hanyadikos vagy)
... on sth = függ vmitől

16 Clues: kedv • kassza • raktár • kihívás • előítélet • elfogadható • (egyetemi) szak • ... learning = magolni • on my ... = egymagamban • ... on sth = függ vmitől • osztály (hanyadikos vagy) • figyelembe vesz / megfontol • He was ... = Ki lett rúgva. • ... service = ügyfélszolgálat • I ... used to it. = Hozzászoktam. • If it's ... to me = Ha rajtam múlik

Test Your Social Service Knowledge! 2021-11-03

Test Your Social Service Knowledge! crossword puzzle

Across

Name of the interview that a SSS completes when a customer applies for ABD/HEN benefits
Excellent customer service that is accurate and goes above and beyond
This is shared with a customer that needs local area service information
This form is required to share information with other agencies

Down

The ability to put yourself in a customer's shoes as they are experiencing difficult emotions
Staff person that assists with SSI applications
Queue color for WorkFirst Social Service assessments
Queue color for customers that need to complete an interview with an ABD/HEN SSS staff

8 Clues: Staff person that assists with SSI applications • Queue color for WorkFirst Social Service assessments • This form is required to share information with other agencies • Excellent customer service that is accurate and goes above and beyond • This is shared with a customer that needs local area service information • ...

SCM Crossword Puzzle 2014-03-31

Across

service Integrated rail and motor service.
The placement of specific products in selected pallet locations.
When inventory is held for a longer time than normally required for replenishment.
Services that refer to the coordination of warehouse activities to customize product.
The percent of customer orders filled completely.
The audit of selected inventory on a cyclic schedule.
A basic transportation method or form.
Inventory that will be donated, destroyed, or sold at a loss.
Specified as 100 units on hand.
selection A specific customer’s order is selected and prepared for shipment as the work assignment by a warehouse management system.

Down

DRP schedules are developed using weekly time increments called_______?
The variation in sales during inventory replenishment.
Typically used to support customer requirements by positioning select inventory in a local market warehouse in anticipation of responding to customer need.
A carriers method of charging for transportation services performed.
When portions of a shipment need to be delivered to different destinations.
Specific locations that are assigned to products in a warehouse layout on the basis of individual characteristics.
The destination party
Occurs when the original shipment destination is changed after a product has been shipped.
The oldest mode of transport.
Combining inventory from multiple origins into a customized assortment to meet the needs of a specific customer.
The ability of a mode to handle any transport requirements.
The remainder of inventory in the typical logistics system.
Determine proper charges after payment of a freight bill has been made.
The amount of inventory typically in transit between facilities or on order but not received.

SCM Crossword Puzzle 2014-03-31

Across

Occurs when the original shipment destination is changed after a product has been shipped.
DRP schedules are developed using weekly time increments called_______?
Specified as 100 units on hand.
Typically used to support customer requirements by positioning select inventory in a local market warehouse in anticipation of responding to customer need.
When inventory is held for a longer time than normally required for replenishment.
The amount typically in transit between facilities or on order but not received.
service Integrated rail and motor service.
The audit of selected inventory on a cyclic schedule.
The remainder of inventory in the typical logistics system.
The destination party
selection A specific customer’s order is selected and prepared for shipment as the work assignment by a warehouse management system.
Inventory that will be donated, destroyed, or sold at a loss.

Down

The ability of a mode to handle any transport requirements.
The variation in sales during inventory replenishment.
The oldest mode of transport.
Determine proper charges after payment of a freight bill has been made.
When portions of a shipment need to be delivered to different destinations.
Services that refer to the coordination of warehouse activities to customize product.
Combining inventory from multiple origins into a customized assortment to meet the needs of a specific customer.
The placement of specific products in selected pallet locations.
A carriers method of charging for transportation services performed.
Specific locations that are assigned to products in a warehouse layout on the basis of individual characteristics.
The percent of customer orders filled completely.
A basic transportation method or form.

SCM Crossword Puzzle 2014-03-31

Across

Typically used to support customer requirements by positioning select inventory in a local market warehouse in anticipation of responding to customer need.
selection A specific customer’s order is selected and prepared for shipment as the work assignment by a warehouse management system.
The remainder of inventory in the typical logistics system.
Occurs when the original shipment destination is changed after a product has been shipped.
When inventory is held for a longer time than normally required for replenishment.
Services that refer to the coordination of warehouse activities to customize product.
Inventory that will be donated, destroyed, or sold at a loss.
The audit of selected inventory on a cyclic schedule.
The placement of specific products in selected pallet locations.
The amount of inventory typically in transit between facilities or on order but not received.
Specified as 100 units on hand.

Down

DRP schedules are developed using weekly time increments called_______?
When portions of a shipment need to be delivered to different destinations.
The percent of customer orders filled completely.
A carriers method of charging for transportation services performed.
Determine proper charges after payment of a freight bill has been made.
The variation in sales during inventory replenishment.
Specific locations that are assigned to products in a warehouse layout on the basis of individual characteristics.
The ability of a mode to handle any transport requirements.
A basic transportation method or form.
The oldest mode of transport.
The destination party
Combining inventory from multiple origins into a customized assortment to meet the needs of a specific customer.
service Integrated rail and motor service.

Rising to the challenge to meet our customers needs 2017-09-22

Rising to the challenge to meet our customers needs crossword puzzle

Across

What document within the Relationship Contact Programme provides topical prompts to help guide conversation?
The Customer _____ Tool helps us identify customers who are at risk of leaving us
What specialist team do we have to help our customer-facing colleagues with customer complaints (acronym)?
NPS stands for Net ___Score
What is the current top complaint reason for UK Wealth customers? (6,2,7)
FOS stands for Financial ____ Scheme
It is one ____ since the Evolve project kicked off
Four most important things for our customers #2: channel of choice and _____.
What should we listen to from customers to make sure we are building the right propositions and processes?
In Scotland, what tool helps prioritise customer contacts(acronym?
The MTWC project was set up so that we could spend more what with customers?

Down

Name one of the companies we use to find out what our customers thought of the service they received Network _____
Building a good _____ with your customers creates long lasting trust
____for our Customers in the Colleague Framework ensures we deepen our customer relationships
What key driver did UKPB customers score us most highly in in July?
Four most important things for our customers #1: a ____service
We have recently run 2 Customer ____Boards to get opinions from our customers
Four most important things for our customers #4: _____and knowledge
What did the Evolve project set off by understanding?
What is currently in Proof of Value stage to make things simpler for our customers?
A customer with a red flag in the CET is most likely to ____us
Four most important things for our customers #3: _____ and value for money
What did the Evolve understand phase tell us our processes were?

23 Clues: NPS stands for Net ___Score • FOS stands for Financial ____ Scheme • It is one ____ since the Evolve project kicked off • What did the Evolve project set off by understanding? • Four most important things for our customers #1: a ____service • A customer with a red flag in the CET is most likely to ____us • ...

Meeting customers needs - rising to the challenge 2017-09-22

Meeting customers needs - rising to the challenge crossword puzzle

Across

The MTWC project was set up so that we could spend more what with customers?
What should we listen to from customers to make sure we are building the right propositions and processes?
In Scotland, what tool helps prioritise customer contacts(acronym?
Four most important things for our customers #2: channel of choice and _____.
The Customer _____ Tool helps us identify customers who are at risk of leaving us
____for our Customers in the Colleague Framework ensures we deepen our customer relationships
What specialist team do we have to help our customer-facing colleagues with customer complaints (acronym)?
What did the Evolve understand phase tell us our processes were?
Building a good _____ with your customers creates long lasting trust
What did the Evolve project set off by understanding?
NPS stands for Net ___Score
Four most important things for our customers #4: _____and knowledge

Down

A customer with a red flag in the CET is most likely to ____us
Four most important things for our customers #3: _____ and value for money
Four most important things for our customers #1: a ____service
We have recently run 2 Customer ____Boards to get opinions from our customers
What is the current top complaint reason for UK Wealth customers? (6,2,7)
Name one of the companies we use to find out what our customers thought of the service they received Network _____
It is one ____ since the Evolve project kicked off
FOS stands for Financial ____ Scheme
What is currently in Proof of Value stage to make things simpler for our customers?
What document within the Relationship Contact Programme provides topical prompts to help guide conversation?
What key driver did UKPB customers score us most highly in in July?

23 Clues: NPS stands for Net ___Score • FOS stands for Financial ____ Scheme • It is one ____ since the Evolve project kicked off • What did the Evolve project set off by understanding? • A customer with a red flag in the CET is most likely to ____us • Four most important things for our customers #1: a ____service • ...

Customer Services Crossword 2023-02-22

Customer Services Crossword crossword puzzle

Across

Fill in the blanks, Service means ________, not exceeding, customer expectations
True/False, You should ask the client permission to put them on hold
The most essential aspect across most soft skills modules
How many critical elements are there to customer services
The way you treat people who support your company
True/False,People who provide good customer service earn psychological benefits in addition to any rewards offered by their company
How many steps are there to creating a Personal Vision Statement
True/False, All people don't deserve VIP treatment
How many Steps are there to Customer Problem Solving Process
A list of criteria to use when setting goals
Someone who distracts you with personal issues
This can be viewed as a Pyramid

Down

True/False, Empathy and Rephrasing can assist in removing barriers
This facial expression can be beneficial in face to face dealings
This provides an opportunity to think of an appropriate response
This stress reducing technique allows you to feel less when events reoccur
A difficult customer who uses profanity
This is a type of feeling which can get in the way of communication
The act of putting yourself in the shoes of another person
1 of the 3 Fs
These questions dont encourage further discussion
How many steps are there to Problem Solving
A list of expectations the organisation puts in place in order to meet customer expectations
These questions encourage further discussions
A type of technique used to reduce stress
Standing up for your personal rights and acting in a direct and honest way
This type of paying customer has no relation to the organisation and is considered from the outside
Climbing mount everest is an example of this type of goal
A technique used to reduce conflict. Allows you to reduce differences
Our Fellow colleagues who are customers fall under this category

30 Clues: 1 of the 3 Fs • This can be viewed as a Pyramid • A difficult customer who uses profanity • A type of technique used to reduce stress • How many steps are there to Problem Solving • A list of criteria to use when setting goals • These questions encourage further discussions • Someone who distracts you with personal issues • ...

Be Our Guest 2023-10-31

Across

the sum of all experiences a customer has with a supplier of goods and/or services
a person who purchases goods or services
the total customer experience with that business
includes management, marketing, and operations of restaurants
a customer who purchases products or services from a hospitality business
carried out or performed without delay

Down

the practice of one who is hospitable
service that meets or exceeds customer satisfaction
refers to the business conducted in a restaurant and is NOT exclusive to food
all inclusive and may represent anything in the food industry
people who choose to use a particular shop or buy one particular product

11 Clues: the practice of one who is hospitable • carried out or performed without delay • a person who purchases goods or services • the total customer experience with that business • service that meets or exceeds customer satisfaction • all inclusive and may represent anything in the food industry • includes management, marketing, and operations of restaurants • ...

DG-399 Customer Service Week Crossword Puzzle Get ready, get set, go...test your knowledge of great customer service and have fun solving this crossword service! 2021-05-24

Across

Treat each customer as if they're you're ___ customer.
___.
Responding to customer complaints is an __ to
Making customers happy means _ their expectations.

Down

One of the most important customer service skills
service.

Chapter 7 Vocabulary 2015-01-22

Across

Market segments based on where consumers live or where businesses are located.
Business in your market that sells a product or service similar to yours.
Limited amount of customers who are most likely to buy a specific product or service.
Something that puts your business ahead of competition.
Objective social and economic facts about people.

Down

Maximum number of companies an industry can support based on its potential customer base.
Organized way to gather and analyze information needed to make business decisions.
Existing information that was previously gathered for a purpose other than the study at hand.
Group of potential customers who are willing and able to purchase a particular product or service.
Physical characteristics of consumers, such as attitudes, opinions, beliefs, and interests.
Market that includes as many customers as possible.
Business that sells a different product or service from yours but fills the same customer need or want.
Grid used to compare characteristics of your business with those of your direct competitors.
Any social, economic, or political factors that could impact your business including global, national, and industry-related factors.
New information that is collected for a particular purpose.

15 Clues: Objective social and economic facts about people. • Market that includes as many customers as possible. • Something that puts your business ahead of competition. • New information that is collected for a particular purpose. • Business in your market that sells a product or service similar to yours. • ...

Services 2016-10-27

Across

Our service is both fast and (RELY) _________.
A _________ service is paid to find suitable workers for other companies and organizations .
A _________ service provides food and drink for hotels, bars and other locations
A _________ is a person who is self-employed and is not necessarily committed to a particular employer long-term
A _________ is a person who has been chosen to speak or vote for somebody else or on behalf of a group.
A _________ company stores and delivers the products of other businesses.
A _________ company provides telephones and Internet services.

Down

They sent the invoice, but haven’t received the (PAY) _______ from the customer yet
We received three (COMPLAIN) _________ from customers yesterday.
A _________ is formal permission given by a company to somebody who wants to sell its goods or services in a particular area.
We’re sure that the new product meets our customers’ (REQUIRE) ____________.
Unfortunately, the customer was not (SATISFY) ________ with the discount we offered him.
A _________ support service provides assistance to users of technology products.
An _________ manager plans, organizes and runs large scale events such as festivals, conferences, ceremonies.
A personal _________ is a person who helps a specific person with their daily business or personal tasks.

15 Clues: Our service is both fast and (RELY) _________. • A _________ company provides telephones and Internet services. • We received three (COMPLAIN) _________ from customers yesterday. • A _________ company stores and delivers the products of other businesses. • We’re sure that the new product meets our customers’ (REQUIRE) ____________. • ...

Chapter 7 Vocabulary 2015-01-22

Across

Objective social and economic facts about people.
Something that puts your business ahead of competition.
Group of potential customers who are willing and able to purchase a particular product or service.
Physical characteristics of consumers, such as attitudes, opinions, beliefs, and interests.
Market that includes as many customers as possible.
Maximum number of companies an industry can support based on its potential customer base.
New information that is collected for a particular purpose.

Down

Any social, economic, or political factors that could impact your business including global, national, and industry-related factors.
Existing information that was previously gathered for a purpose other than the study at hand.
Market segments based on where consumers live or where businesses are located.
Business that sells a different product or service from yours but fills the same customer need or want.
Grid used to compare characteristics of your business with those of your direct competitors.
Limited amount of customers who are most likely to buy a specific product or service.
Business in your market that sells a product or service similar to yours.
Organized way to gather and analyze information needed to make business decisions.

Chapter 7 Vocabulary 2015-01-22

Across

Maximum number of companies an industry can support based on its potential customer base.
Any social, economic, or political factors that could impact your business including global, national, and industry-related factors.
New information that is collected for a particular purpose.
Market segments based on where consumers live or where businesses are located.

Down

Objective social and economic facts about people.
Business that sells a different product or service from yours but fills the same customer need or want.
Organized way to gather and analyze information needed to make business decisions.
Something that puts your business ahead of competition.
Physical characteristics of consumers, such as attitudes, opinions, beliefs, and interests.
Business in your market that sells a product or service similar to yours.
Grid used to compare characteristics of your business with those of your direct competitors.
Existing information that was previously gathered for a purpose other than the study at hand.
Limited amount of customers who are most likely to buy a specific product or service.
Group of potential customers who are willing and able to purchase a particular product or service.
Market that includes as many customers as possible.

whose who (last names only) 2023-03-07

whose who (last names only) crossword puzzle

Across

Director of Inside sales
VP of customer service
Manger of residential sales
Branch manager for NJ West
Branch manager for PA South
VP of Operations
Branch manager for PA North
Service ops and escalations manager

Down

Branch manager NJ East
Branch manager NJ North
Branch manager for NJ South
Branch manager for NJ Central
Manager of routing

13 Clues: VP of Operations • Manager of routing • Branch manager NJ East • VP of customer service • Branch manager NJ North • Director of Inside sales • Branch manager for NJ West • Manger of residential sales • Branch manager for NJ South • Branch manager for PA South • Branch manager for PA North • Branch manager for NJ Central • Service ops and escalations manager

Recap of Lecture 2 2015-10-08

Across

MOMENT OF ___________ is an instance of contact or interaction between a customer and a company that gives the customer an opportunity to form (or change) an impression about the company.
Service ____________ is changing a customer’s bad experience can be turned into a good one.
____________ is value-added compensation to make it up to the customer for the inconvenience caused by the service breakdown

Down

_________ service are the extra that make the core service more appealing
Service ___________ is a system of values and beliefs in an organisation that reinforces the idea that providing the customer with quality service is the principal concern of the business.
__________ service is what the customer spends their money on

6 Clues: __________ service is what the customer spends their money on • _________ service are the extra that make the core service more appealing • Service ____________ is changing a customer’s bad experience can be turned into a good one. • ____________ is value-added compensation to make it up to the customer for the inconvenience caused by the service breakdown • ...

Dealer Lines 2024-04-17

Across

The software system that was developed by Rapid Response’s Programming Department
Message type for a customer who needs a quote for a new alarm system
Message type for a customer who has questions about charges on a credit card
Message type of a customer requests a specific person
Button we press for a medical test and the account has OBC listed

Down

The color that will show on a take message when we shouldn't try to locate an account
Message type for a customer that needs new or replacing equipment (i.e. batteries)
You may receive a _________call for ex. "I'd to offer a good deal for our cleaning service"
Calls that do not fall under any other category
Customers going on a ________ may call in for call list/action plan changes

10 Clues: Calls that do not fall under any other category • Message type of a customer requests a specific person • Button we press for a medical test and the account has OBC listed • Message type for a customer who needs a quote for a new alarm system • Customers going on a ________ may call in for call list/action plan changes • ...

The Office 2022-05-19

Across

Quality Assurance
Manager of Branch
Married to Pam
Michael drives this car
Customer Service Representative
Chili
Company
The Intern
Location of Branch
Cat Lady

Down

Cornell University
Assistant to the Manager
Married to Jim
Cat Dwight Killed
What Dwight Farms
Michael's Ex
Bob Vance's Wife
Where Michael Moves
Maiden name of Pam
Rabies
Parent Company

21 Clues: Chili • Rabies • Company • Cat Lady • The Intern • Michael's Ex • Married to Jim • Married to Pam • Parent Company • Bob Vance's Wife • Quality Assurance • Manager of Branch • Cat Dwight Killed • What Dwight Farms • Cornell University • Maiden name of Pam • Location of Branch • Where Michael Moves • Michael drives this car • Assistant to the Manager • Customer Service Representative

Retailing Rendezvous 2022-05-02

Across

is one of the largest retail stores in a shopping center or mall.
this happens when a customer makes an unplanned purchase of a product or service right before checking out at the store.
this is a detailed floor plan of a store.
this is a pricing strategy used by high-end retailers in which an item is priced at a high level to denote its exclusivity, quality, or luxury.
the consumer practice of examining products in a store and then purchasing them online at a lower price.
refers to the environmentally friendly business practices that retailers commit to.
activities retailers use to build relationships with their customers.
this is the practice of selling products on the internet.
this is an advertising practice in which online ads are targeted to consumers based on their previous actions.
products that have never sold or have been in stock for a really long time.

Down

this is an activity where a market research company, watchdog group, or even a retail owner sends in a decoy shopper to evaluate the products or the customer service in a store.
a method of selling merchandise for double its wholesale price.
a package of goods or services to sell for a lower price than they would charge if the customer bought all of those goods or services separately.
this is a service that allows the customer to put an item on hold with a retailer until the item is paid for in full.
brand that is not owned by a manufacturer but by the retailer or supplier.
this is the way a product is displayed in your store that encourages customers to purchase it.
this is the difference between the amount of stock that a retailer has on the books and the actual stock that’s available.
this is the quantity of an item you order for delivery on a specific date.
businesses expand by distributing their goods and services through a licensing relationship.
it is the difference between the original retail price and the reduced price.

20 Clues: this is a detailed floor plan of a store. • this is the practice of selling products on the internet. • a method of selling merchandise for double its wholesale price. • is one of the largest retail stores in a shopping center or mall. • activities retailers use to build relationships with their customers. • ...

Kenneth miller 2017-01-11

Across

wealth in the form of money or other assets owned by a person or organization or available or contributed for a particular purpose such as starting a company or investing
a show or display
An example of a launch is a book launch. verb. To launch is defined as to set something in motion, to start something or to forcefully throw something. An example of launch is when you push a boat into the water so it can go forward.
a method of marketing whereby consumers are encouraged to share information about a company's goods or services via the Internet.
not making or conducted primarily to make a profit.
the value of one currency for the purpose of conversion to another.
person with an interest or concern in something, especially a business
an estimate of income and expenditure for a set period of time.
The formal decision making process used when considering the economic feasibility of implementing information security controls and safeguards
Research and development
connect as or operate with a network

Down

the value of the shares
the detailed coordination of a complex operation involving many people, facilities, or supplies.
Customer service is the process of ensuring customer satisfaction with a product or service. Often, customer service takes place while performing a transaction for the customer, such as making a sale or returning an item.
institution, business or an individual are non-repayable funds or products disbursed by one party
is a group of individuals that are elected as, or elected to act as, representatives of the stockholders to establish corporate management related policies and to make decisions on major company
a person or organization that provides funds for a project or activity carried out by another, in particular
the personnel of a business or organization, especially when regarded as a significant asset.
a record or statement of financial expenditure or receipts relating to a particular period or purpose.
an entry recording a sum received, listed on the right-hand side or column of an account

20 Clues: a show or display • the value of the shares • Research and development • connect as or operate with a network • not making or conducted primarily to make a profit. • an estimate of income and expenditure for a set period of time. • the value of one currency for the purpose of conversion to another. • ...

The Office 2022-07-04

Across

Quality Assurance
Manager of Branch
Married to Pam
Michael drives this car
Customer Service Representative
Chili
Company
The Intern
Location of Branch
Cat Lady

Down

Cornell University
Assistant to the Manager
Married to Jim
Cat Dwight Killed
What Dwight Farms
Michael's Ex
Bob Vance's Wife
Where Michael Moves
Maiden name of Pam
Rabies
Parent Company

ECRM 2024-05-15

Across

Suite d'étapes logiques pour atteindre un résultat.
Moyen de communication utilisé pour interagir avec les clients (e-mail, téléphone, etc.).
Implication et interaction des clients avec une marque.
Logiciel ou application facilitant la gestion de la relation client.
(Electronic Customer Relationship Management) Gestion de la relation client via des canaux numériques.
Point d'interaction entre une entreprise et un client ou prospect.
Prospect qualifié ayant montré un intérêt pour un produit ou service.
(Return On Investment) Retour sur investissement, mesure de la rentabilité.
Ensemble d'actions coordonnées pour atteindre un objectif marketing spécifique.
(Customer Relationship Management) Stratégie de gestion de la relation client.
Examen détaillé pour comprendre et interpréter des informations.
Client potentiel n'ayant pas encore réalisé d'achat.
Outil de collecte d'informations auprès d'un public cible.
Action d'échanger un bien ou service contre de l'argent.
(Key Performance Indicator) Indicateur clé de performance pour mesurer l'efficacité.
Assistance et support fournis aux clients.
Relatif aux réseaux sociaux, un canal clé de l'E-CRM.

Down

Publication périodique informative envoyée par e-mail.
Transformation d'un prospect en client.
Division du marché en groupes homogènes selon des critères précis.
Informations structurées et exploitables pour la prise de décisions.
Groupe de clients visés par une action marketing ou commerciale.
Sentiment positif résultant d'une expérience client agréable.
Adaptation d'un produit ou service aux besoins spécifiques d'un client.
Stratégie visant à encourager les clients à revenir.
Ensemble des interactions vécues par un client avec une marque.
Ensemble de techniques visant à promouvoir un produit ou service.
Démarche de recherche de nouveaux clients potentiels.
Personne ou organisation achetant un bien ou un service.
Représentation visuelle des étapes de vente.
Ensemble structuré de données clients.
Envoi massif de courriels à des fins marketing.

32 Clues: Ensemble structuré de données clients. • Transformation d'un prospect en client. • Assistance et support fournis aux clients. • Représentation visuelle des étapes de vente. • Envoi massif de courriels à des fins marketing. • Suite d'étapes logiques pour atteindre un résultat. • Stratégie visant à encourager les clients à revenir. • ...

Customer Service Week 2021 2021-09-30

Customer Service Week 2021 crossword puzzle

Across

Platform that houses clearing accounts
What does HRA stand for?
Secure portal used to send PHI
Service that pays providers up front, employees repay the service provider from their HSA/FSA/HRA
What does FSA stand for?

Down

What week is it this week?
Accessing future contributions prior to the scheduled contribution date(s)
Used to send the GOCM and GOC Sign Up forms
What does HSA stand for?
Number used to identify financial agents, brokers, TPAs, etc
Number used to identify employers in BR Admin

11 Clues: What does HSA stand for? • What does HRA stand for? • What does FSA stand for? • What week is it this week? • Secure portal used to send PHI • Platform that houses clearing accounts • Used to send the GOCM and GOC Sign Up forms • Number used to identify employers in BR Admin • Number used to identify financial agents, brokers, TPAs, etc • ...

World Class Customer Service 2025-05-20

World Class Customer Service crossword puzzle

Across

When can I call?
How much?
Something Extra
Deductible, MOOP, etc
Am I active?
Hey there!

Down

This is too expensive
You Got this!
Active listening
I don't want to call
In their shoes

11 Clues: How much? • Hey there! • Am I active? • You Got this! • In their shoes • Something Extra • When can I call? • Active listening • I don't want to call • This is too expensive • Deductible, MOOP, etc

Chapter 7 Vocabulary 2015-01-22

Across

Group of potential customers who are willing and able to purchase a particular product or service.
Physical characteristics of consumers, such as attitudes, opinions, beliefs, and interests.
Something that puts your business ahead of competition.
Market that includes as many customers as possible.
Market segments based on where consumers live or where businesses are located.
Objective social and economic facts about people.
Business that sells a different product or service from yours but fills the same customer need or want.

Down

Maximum number of companies an industry can support based on its potential customer base.
New information that is collected for a particular purpose.
Grid used to compare characteristics of your business with those of your direct competitors.
Existing information that was previously gathered for a purpose other than the study at hand.
Any social, economic, or political factors that could impact your business including global, national, and industry-related factors.
Business in your market that sells a product or service similar to yours.
Limited amount of customers who are most likely to buy a specific product or service.
Organized way to gather and analyze information needed to make business decisions.

2018-2020 Business Plan Crossword Puzzle 2018-01-18

2018-2020 Business Plan Crossword Puzzle crossword puzzle

Across

We plan to develop an Emergency ____ Service product.
___ is a social media networks we utilize.
Our internal ___ is A+ performance.
We will enhance the system and roll out new functionality to the your___ consumer portal.
We will implement Office Depot/Office Max Gallagher ____ discount program in 2018.
We will private ____ insurance for ECU.
Education Market ___ (gear graphic)
We plan to develop several mobile ____ to provide additional points of contact and to provide better customer service.
We will continue to implement strategies to achieve a 98% combined ___.
The surplus ___ was paid off in 2017.
We will implement a nonqualified ___ solution for WEA FA.
___ are our greatest source for leads.
Our first objective is Addition to ___.
We will increase total participations by ___ percent.
Customer ___ Relationship Experience (CORE)
This goal is 82%.

Down

In 2018 we will develop online and classroom corporate ___ programs.
The PAC’s case management goal is 302 ____ visits.
Our ____ goals for our lines of business are 92%, 91%, 93%, 97%, and 96.5%.
First corporate value is ___.
We will work on partnering with a vendor to help us create an ___ environment.
We will implement EPOQ’s ___ legal services in 2018.
We will implement procedure and process changes related to the ____ fiduciary rule.
Forms the foundation of our triangle.
We will research implementing ___ 10.
We add ___ to WEAC.
We will implement the ____ account solution for WEA FA.
Our A+ performance program, customer journey mapping, and CORE together will improve the ____ experience.
RIS will implement the new Digital ___ Access.
___ is the fourth person listed in the Business Services org chart.

30 Clues: This goal is 82%. • We add ___ to WEAC. • First corporate value is ___. • Our internal ___ is A+ performance. • Education Market ___ (gear graphic) • Forms the foundation of our triangle. • We will research implementing ___ 10. • The surplus ___ was paid off in 2017. • ___ are our greatest source for leads. • We will private ____ insurance for ECU. • ...

Marketing 2015-10-05

Across

A promotion that provides price savings or other incentives when presented at the time of purchase
What is right and what is wrong
Statistics that describe a population such as age, and gender
A price adjustment that offers a product at a lower price
A method of data collection in which one variable is manipulated to see how it may affect another variable
A promotion that awards something of value to winners based on skills
The exchange and movement of products between the company and the customer
Small service-oriented outlet carrying high-end merchandise
Advertising where marketers pay to be seen as a supporter of an event
Various marketing materials that are used in the course of marketing and sales
A process by which information is gathered
Assurance offered by a marketer that the product will perform up to expectations
A sizeable part of a market characterized as being reluctant to accept new products
Standalone, interactive computers offering customers the ability to handle their own service options
Tangible items offered to satisfy a customers’ needs.

Down

Information imprinted on Final Customer Packaging
A person or organization that a marketer believes will benefit from a product
Retail format in which a retail store operator pays for the right to use a business owner’s business methods
The visual representation of the brand
Groups who have an interest in the company
Anything new that offers solutions to needs better than existing products and services.
A promotion that awards based on luck and random selection
The activities a person engages in and the interests they express
Characteristics of a product that offer benefits to a customer
Establishing an identity for a product using names and symbols

25 Clues: What is right and what is wrong • The visual representation of the brand • Groups who have an interest in the company • A process by which information is gathered • Information imprinted on Final Customer Packaging • Tangible items offered to satisfy a customers’ needs. • A price adjustment that offers a product at a lower price • ...

SCM Crossword Puzzle 2014-03-31

Across

The placement of specific products in selected pallet locations.
The percent of customer orders filled completely.
selection A specific customer’s order is selected and prepared for shipment as the work assignment by a warehouse management system.
DRP schedules are developed using weekly time increments called_______?
Specified as 100 units on hand.
The remainder of inventory in the typical logistics system.
Determine proper charges after payment of a freight bill has been made.
The ability of a mode to handle any transport requirements.
Inventory that will be donated, destroyed, or sold at a loss.
The destination party
Occurs when the original shipment destination is changed after a product has been shipped.
Combining inventory from multiple origins into a customized assortment to meet the needs of a specific customer.
Specific locations that are assigned to products in a warehouse layout on the basis of individual characteristics.
A carriers method of charging for transportation services performed.

Down

service Integrated rail and motor service.
A basic transportation method or form.
Services that refer to the coordination of warehouse activities to customize product.
When portions of a shipment need to be delivered to different destinations.
The amount typically in transit between facilities or on order but not received.
The variation in sales during inventory replenishment.
The audit of selected inventory on a cyclic schedule.
Typically used to support customer requirements by positioning select inventory in a local market warehouse in anticipation of responding to customer need.
When inventory is held for a longer time than normally required for replenishment.
The oldest mode of transport.

SOCR 2016-02-16

Across

All TMs must be able to provide this brochure to a customer
Use this if there is an emergency resulting in system being down/offline
This all clear signal is placed in window after 2 TMs are safely inside
How you quote a rate on a deposit account
Signal placed in window if designated team member uses the Single Early Morning Entry Process.
You're required to move this at end of day/when leaving desk for 30 mins/or locked up if away more than 5 days
Log cash found on bank premise in Articles Found Cards Retained log & immediately deposit in dual control to this
Surrendered safe box keys must be placed in this ASAP
Keep your keys/combos on your
First TM arriving places this all clear signal in the window
Opening TMs arrive separately and

Down

You must accept this type of call & provide same service that would be given to any other caller
If box of checks/valuable customer info is received at store-complete this electronic log & complete the Incoming Valuable/Customer Mail Customer Release Clause form
This type of animal must be allowed in the store
How you quote a rate on a loan/LOC
Obtain this along with ID prior to allowing access to a secured area
TMs must not look up acct #s for anyone who doesn't have this on the acct
First team member to enter the store
Second TM to enter the store
Verifying another TM over the phone
Go here if there's something suspicious during opening procedures/call 911/SRC/ alert arriving TMs

21 Clues: Second TM to enter the store • Keep your keys/combos on your • Opening TMs arrive separately and • How you quote a rate on a loan/LOC • Verifying another TM over the phone • First team member to enter the store • How you quote a rate on a deposit account • This type of animal must be allowed in the store • Surrendered safe box keys must be placed in this ASAP • ...

Customer Financial Services 2013-03-29

Customer Financial Services crossword puzzle

Across

We have to update customer _______ on every call.
If the customer can not pay today, verify if they qualify for an______.
System of reference.
To collect the most amount of money in the shortest amount of time
10 digit account number

Down

What the customer needs to hold for when paying via Bill Matrix
What we educate if the customer does not keep their arrangement
We should attempt this on every call
What the customer needs to do to restore service
Before we release any account information we need to______ the account.

10 Clues: System of reference. • 10 digit account number • We should attempt this on every call • What the customer needs to do to restore service • We have to update customer _______ on every call. • What the customer needs to hold for when paying via Bill Matrix • What we educate if the customer does not keep their arrangement • ...

Cross words puzzle(Marketing) 2024-10-07

Cross words puzzle(Marketing) crossword puzzle

Across

assumes that consumer prefer product with the best quality
the full position of a product in the market
an effective techniques to settle difficulties
created in the minds of customers
membership cards
the way consumers define and perceive the attributes of the product
a specific group of people or sectors
essential for overcoming negative reputation or reacting to complaints
a space where a product would be sold
analysis the external
assumes that customer will not buy products uniess it is advertised ang promoted
a collection of guiding principles and essential beliefs shapes the company
that affects all companies
other business offering the same product or service
quality standards measuring performance and achieving
predicting the clients problem and addressing them
large enough to be profitable and worth pursuing
can you resposes consise clear and helpful
amount customer pay to purchase a product or avail a service
important link in the overall customer value delivery system
it manages and studies metrics data
organizational buying a precisely exact specifications of the product
it is the influence of technology towards product and service
combination of products services or experience satisfy consumer wants
any group that has an actual or potential interest or impact
includes advertisements public relations and awareness
a group of consumer likely to purchase your product
findings the critical benefits that consumer want
it promotes product bases on environmental benefits
it alings a brand with a cause to produce profitable benefit
a specific measure in terms of size purchasing power
describes the tactics to achieve the strategic plan
include elements directly connected to consumer purchase
putting two comparable goods in the same product class
targets the organizations goals
persuading customer to buy an upgraded or more expensive version
product based
providing positive customer value consistently exceed
q company purpose and primary goals clear meaningful

Down

focused
milestones to achieve the goals concentrates on specific
enterprises wait for a customer to raise a question or an issue
condenses the most relevant problems and opportunity
concern the natural resources needed as production inputs by the company
are your customer aware of your actions
that a business provides to its consumer
the act of providing assistance and guidance to customer before during and after
traditional popular and widely used asynchronous method
markets need to learn how to communicate effectively with different people
can be reached and served effectively
boosting cost efficient and increases competitiveness and profitability
top management,finance research and development purchase operation
it comprises visual and written communication like blog posts
it increases live or virtual events where the audience can interact
set before the start of a business planning process
knowledge on the consumer and the market is vital in building profitable
business update their directory list of consumer
diving the market and groupings individuals into distinct groups based their common
features that make a brand better than it's competitors
concept one of the oldest marketing assumes that customerwants available
locating something relevant to people that rivals have not utilized
how long will customers wait for their concerns to be resolved
whole company and all its department are onerted toward profitable
altering the identification of a company
it attaracks tourists through social media
face to face and in person interaction
how well you able to fix your customer difficulties
factor that influence consumer to purchase
customer perceived worth of products compared to potential
when clients fully trust the brand and constantly choose it over other
it is a social and managerial process by which individuals and groups obtain
encouraging customer to spend more by recommending a product
can your consumer contact you through a channel of their choice
a sample representation of your ideal
express what the business aspires to become a future that is achieved
environment includes gender,age generations groups education level
helping customer through a collective knowledge base
focus allows for prediction of market prices and foresee trends

78 Clues: focused • product based • membership cards • analysis the external • that affects all companies • targets the organizations goals • created in the minds of customers • it manages and studies metrics data • a specific group of people or sectors • a space where a product would be sold • can be reached and served effectively • a sample representation of your ideal • ...

Unit 2 Key Terms & Definitions 2025-11-18

Unit 2 Key Terms & Definitions crossword puzzle

Across

First step from problem to idea: _______ customer insights
Ability to understand and share the feelings of another person
A type of matrix used to assess the effects of your business idea
A type of business impact that focuses on how a business affects people's lives (custmer/employees)
This impact evaluates how a business affects nature
A gap or problem in people's lives not yet solved

Down

A step-by-step visual story illustrating how a customer interacts with your product or service
A tool that organizes what a customer says, thinks, feels, and does
A type of prototype in which models are built using paper boxes or clay
A type of prototype that uses paper screens to represent interfaces
This type of impact considers fairness and responsibility (honesty and transparency)
A basic model of your idea used to test
A type of prototype in which cardboards or paper cut-outs are used to visualize game elements
A stakeholder who buys or uses the product or service; directly affected by success or failure
A stakeholder providing financial support or collaboration to help grow your business

15 Clues: A basic model of your idea used to test • A gap or problem in people's lives not yet solved • This impact evaluates how a business affects nature • First step from problem to idea: _______ customer insights • Ability to understand and share the feelings of another person • A type of matrix used to assess the effects of your business idea • ...

Hehe 2024-09-08

Across

no thoughts
Customer service kindess
indefinite hiatus
burp to silence
ed sheeran
Daniel, Daniel, and starbucks
Victorian child

Down

smoulder
talks in lower case
too comfortable
Zodiac meat rider
chill, weird crowd
loud and lost
oh hi babe
Moving
concussion and stutter

16 Clues: Moving • smoulder • oh hi babe • ed sheeran • no thoughts • loud and lost • too comfortable • burp to silence • Victorian child • Zodiac meat rider • indefinite hiatus • chill, weird crowd • talks in lower case • concussion and stutter • Customer service kindess • Daniel, Daniel, and starbucks

ABG Trivia 2021-10-13

Across

Avis, Budget and ?
Type of service for vehicle in an accident
service for vehicle stuck in snow
Can not provide for customer on highway
car delivery term
who we do not secure a vehicle for
115082
name of texting app we use

Down

name of Chris's cat
city with the first avis rental location
operations manager
team leader
dispatch team
type of tow
Roadside assistance
We always secure a vehicle when we do?

16 Clues: 115082 • team leader • type of tow • dispatch team • car delivery term • operations manager • Avis, Budget and ? • name of Chris's cat • Roadside assistance • name of texting app we use • service for vehicle stuck in snow • who we do not secure a vehicle for • We always secure a vehicle when we do? • Can not provide for customer on highway • city with the first avis rental location • ...

OM Weekly Game 2025-02-10

Across

The expected ship date of an order.
The date an order is expected to invoice the customer.
A customer order that cannot be fulfilled immediately due to stock unavailability.
The document used to capture of important information associated with an order.
A direct-to-customer shipping method where the retailer does not keep inventory.
The process of receiving, processing, and delivering customer orders.

Down

A process where multiple small orders are grouped together for shipping efficiency.
A method of transferring inventory directly from receiving to shipping without storage.
The time between placing an order and receiving the inventory.
A document that records a customer's purchase request.
Frequency that orders over $500k+ have OM Comment updates.
Frequency that orders under $499- have OM Comment updates.
A predefined agreement outlining service expectations between a provider and a customer.

13 Clues: The expected ship date of an order. • The date an order is expected to invoice the customer. • A document that records a customer's purchase request. • Frequency that orders over $500k+ have OM Comment updates. • Frequency that orders under $499- have OM Comment updates. • The time between placing an order and receiving the inventory. • ...

FAST UNDERCAR 2023-10-11

Across

brake parts
entrega
car part, rhymes with wheel.
301
Location A (Connecteam)
customer service representative
heavy brake parts

Down

our company
defective
delivery
customer service representative
dispatcher
defective or not needed or core
Jose

14 Clues: 301 • Jose • entrega • delivery • defective • dispatcher • our company • brake parts • heavy brake parts • Location A (Connecteam) • car part, rhymes with wheel. • customer service representative • defective or not needed or core • customer service representative

Purpose Market Research Crossword 2024-09-08

Purpose Market Research Crossword crossword puzzle

Across

- The introduction of new products or improvements to existing ones.
- The extent to which consumers are familiar with a brand or product.
Market - A specific group of consumers a business aims to reach.
- The process of making a product available to consumers.
Research - The activity of gathering information about consumers' needs and preferences.

Down

- Paid communication designed to inform and persuade potential customers about products or services.
- Dividing a market into distinct groups of consumers with similar needs or behaviors.
- The desire for a product combined with the ability and willingness to pay for it.
- Activities that communicate the benefits of a product and encourage customers to buy it.
- A customer's preference for a brand that leads to repeat purchases.
- The benefit a customer receives from a product compared to its cost.
- The exchange of a product or service for money.
- The process of creating a unique image for a product in the consumer's mind.
Satisfaction - The measure of how well a product meets or exceeds customer expectations.
- The amount of money consumers are willing to pay for a product or service.

15 Clues: - The exchange of a product or service for money. • - The process of making a product available to consumers. • Market - A specific group of consumers a business aims to reach. • - The introduction of new products or improvements to existing ones. • - A customer's preference for a brand that leads to repeat purchases. • ...

Business _talk about a businessman 2023-12-15

Business _talk about a businessman crossword puzzle

Across

a line for smth
to pay money and get smth
give service
an enterprenour
to make
emploees
wealthy
establish
money made in a year
expect
charge for hour work

Down

salary
benefit
wait
get income
a lot of money
profit
to be in charge
customer
wages
in another country
past from fiind
service

23 Clues: wait • wages • salary • profit • expect • benefit • to make • service • wealthy • customer • emploees • establish • get income • give service • a lot of money • a line for smth • to be in charge • an enterprenour • past from fiind • in another country • money made in a year • charge for hour work • to pay money and get smth

Advertising and Sales Promotion 2015-10-06

Advertising and Sales Promotion crossword puzzle

Across

image - The impression in the consumers' mind of a brand's total personality (real and imaginary qualities and shortcomings)
- Person or firm that buys large quantity of goods from various producers or vendors, warehouses them, and resells to retailers. Wholesalers who carry only non-competing goods or lines are called distributors
- The wide range of activities involved in making sure that you're continuing to meet the needs of your customers and getting value in return.
- The activity of promoting the sale of goods at retail.
- Simple and catchy phrase accompanying a logo or brand, that encapsulates a product's appeal or the mission of a firm and makes it more memorable.
- Keeping the product in the minds of the customer and helps stimulate demand for the product.
Buying - Any purchase that a shopper makes that has not been planned and is sudden and immediate.
mix - Customers categorized according to demographic and psychographic characteristics that make up their customer profiles.
- Desire for certain good or service supported by the capacity to purchase it.
marketing - A channel form of advertising which allows businesses and nonprofit organizations to communicate straight to the customer, with advertising techniques
market - A particular market segment at which a marketing campaign is focused.

Down

price - The discounted price of an item from the regular selling price.
- Commercial transaction in which a buyer intends to consume the good or service through personal, family, or household use.
Subdivision of a population into segments with similar characteristics, such as age, education, income.
- Method adopted by a firm to set its selling price.
- Alternative term for market.
- The bringing a product or service to the attention of potential and current customers.
marketing - Identification of one or more sustainable competitive advantages a firm has in the markets it serves (or intends to serve), and allocation of resources to exploit them.
marketing - The activity of separating a market for a product into subgroups based on existing relationships within them
- A party that supplies goods or services.

20 Clues: - Alternative term for market. • - A party that supplies goods or services. • - Method adopted by a firm to set its selling price. • - The activity of promoting the sale of goods at retail. • price - The discounted price of an item from the regular selling price. • - Desire for certain good or service supported by the capacity to purchase it. • ...

Customer Service Ch 5 2020-02-19

Across

this is the first thing given to customers after they have been seated at their table
This type of guest shows up to the restaurant without having made a reservation
another name for the lobby, or entranceway, to a reastaurant
Quick service restaurants often do at least 50% of their sales through this kind of order
a _______ management system controlls the flow of guests to their tables

Down

a nickname for two people sitting at a table
this type of customer makes a reservation but doesn't show up.
this is one external area of a restaurant that is important for managers to keep an eye on.
this is a record kept of customers waiting for a table but have not been seated
a menu _______ is a visual listing of item descriptions
a "__________ d'Hoel" will seat guests in a fine-dining restaurant

11 Clues: a nickname for two people sitting at a table • a menu _______ is a visual listing of item descriptions • another name for the lobby, or entranceway, to a reastaurant • this type of customer makes a reservation but doesn't show up. • a "__________ d'Hoel" will seat guests in a fine-dining restaurant • ...

November Customer Service Month 2022-11-18

November Customer Service Month crossword puzzle

Across

to be recognized as a __ __ team by progressively expanding the value of services.
Internal notes we make within OSVC tickets
Watch your _ when speaking to customers
Focus on the solution not the
if the caller is upset stay
ability to adjust to changes in the environment

Down

resolution should be used most to respond to inquiries.
Be assertive not ___
If you do this , you will calm down
Imagine your customer is __ __
Another word for Ticket or Incident

11 Clues: Be assertive not ___ • if the caller is upset stay • Focus on the solution not the • Imagine your customer is __ __ • If you do this , you will calm down • Another word for Ticket or Incident • Watch your _ when speaking to customers • Internal notes we make within OSVC tickets • ability to adjust to changes in the environment • ...

Camis Customer Service Week 2025-09-29

Camis Customer Service Week crossword puzzle

Across

Blazing gathering spot at a reserved park
Transaction that consists of one or more bookings for dates in the future.
A copy of the production environment with scrubbed customer data, used for training and testing configuration items.
Person who is expected to use the booking within a reservation or permit.
Street name of our new Guelph office
Number of ELT members
Northernmost Camis Client

Down

Camping shelter
Southernmost Camis Client
Portable light for a Camis-booked site
"Be A Trailblazer", for one

11 Clues: Camping shelter • Number of ELT members • Southernmost Camis Client • Northernmost Camis Client • "Be A Trailblazer", for one • Street name of our new Guelph office • Portable light for a Camis-booked site • Blazing gathering spot at a reserved park • Person who is expected to use the booking within a reservation or permit. • ...

Accessibility 2025-01-30

Across

The Customer Service Standard apply to organisations that serve the___.
The employment standard doesn't apply to...
There are____principles of the AODA
The_____standard requires accessibility for vehicles
______and communication standard
Requirements aren't just physical they are..
The organisation that employs the person
Self respect and respect of others
The AODA is all about making Ontario...
The AODA values_____opportunity

Down

Same services, same way
The AODA is made up of____standards
______service standard
Employers are required to be accessible to______employees.
The D in AODA stands for
The AODA applies to this province
Design of public_____standard
Do things without unnecessary help from others

18 Clues: ______service standard • Same services, same way • The D in AODA stands for • Design of public_____standard • The AODA values_____opportunity • ______and communication standard • The AODA applies to this province • Self respect and respect of others • The AODA is made up of____standards • There are____principles of the AODA • The AODA is all about making Ontario... • ...

ADEC Customer Services Crossword 2014-03-06

ADEC Customer Services Crossword crossword puzzle

Across

ADEC Cusstomer Services new_____ _____ unit are specialized staff who handle customer cases without direct contact with the customer (2 words)
This key customer service performance metric defines the number of cases we resolved immediately (3 words)

Down

This service is now offered across 9 schools in the Emirate (1 word)
This internal contractual agreement lets us meet our customer promise (3 words)
This tool contains questions and answers to all customer related queries (2 words)
The telephone _____ _____ receives all incoming calls to 02-615-0000 (2 words)
Each individual at ADEC is in some way responsible for delivering quality _____ _____ (2 words)
FAQs and contact us form are new customer services offered on this channel (1 word)

8 Clues: This service is now offered across 9 schools in the Emirate (1 word) • This internal contractual agreement lets us meet our customer promise (3 words) • The telephone _____ _____ receives all incoming calls to 02-615-0000 (2 words) • This tool contains questions and answers to all customer related queries (2 words) • ...

HOMEWARD TRAVEL 2018-02-04

Across

Abbreviation
Taking a hire car to an agency near the ferry port.
Form sent to the customer to reimburse him for costs he incurred while broken down in Europe.
Service organised on the UK side to take the customer from the ferry port to the HCA.
Most common means of transportation used to take the customer to a ferry port.
Service organised on the UK side to take the customers back home.

Down

Alternative to hire car.
Alternative to hire car.
Customers need this to be able to get a hire car.
...and CSI.
Customers need this to be able to get a hire car.

11 Clues: ...and CSI. • Abbreviation • Alternative to hire car. • Alternative to hire car. • Customers need this to be able to get a hire car. • Customers need this to be able to get a hire car. • Taking a hire car to an agency near the ferry port. • Service organised on the UK side to take the customers back home. • ...

Managing Excellence Customer 2021-10-05

Managing Excellence Customer crossword puzzle

Across

a person who is outside the organization and someone who usually pays for the service.
a person who is employed by the organization and someone who benefits from the output of work from another employee.
a person who benefits from another person's work; the customer may or may not receive something tangible and he or she may or may not pay for the service/product.
a person who plans and directs the work of a group of other people. The manager is typically a more experienced employee and may be a business owner. The manager is frequently responsible for hiring, supervising, correcting, and/or firing employees as necessary.
service provided by an employee to another employee; it happens "behind the scene" and is not generally visible to external customers or the general public.

Down

service provide to a customer who is outside the organization; this is what people commonly think of when they think of "customer service."
a system in which employees receive a share of the net profits of the business.
the attitude of a person or group of people toward a specific task or group of tasks, good morale is characterized by confidence, cheerfulness, discipline, and willingness to perform the task(s).
a person providing a product or service.

9 Clues: a person providing a product or service. • a system in which employees receive a share of the net profits of the business. • a person who is outside the organization and someone who usually pays for the service. • a person who is employed by the organization and someone who benefits from the output of work from another employee. • ...

Customer Relations 2023-05-09

Across

employees should try to have this type of attitude when dealing with customers
what customers feel about a product or company
most customer complaints are caused by this
this is what companies intend to provide to its customers
this form of media is a popular way for companies to interact with customers

Down

is used to help companies track customer information
this policy gives businesses an advantage over competition
companies should always try to protect customers
businesses with a customer service mindset are usually able to achieve these

9 Clues: most customer complaints are caused by this • what customers feel about a product or company • companies should always try to protect customers • is used to help companies track customer information • this is what companies intend to provide to its customers • this policy gives businesses an advantage over competition • ...

ADEC Customer Services Crossword 2014-03-06

Across

Each individual at ADEC is in some way responsible for delivering quality _____ _____ (2 words)
this key customer service performance metric defines the number of cases we resolved immediately (3 words)
The telephone _____ _____ receives all incoming calls to 615-0000 (2 words)

Down

ADEC Cusstomer Services new_____ _____ unit are specialized staff who handle customer cases without direct contact with the customer (2 words)
this service is now offered across 9 schools in the Emirate (1 word)
This internal contractual agreement lets us meet our customer promise (3 words)
This tool contains questions and answers to all customer related queries (2 words)
FAQs and contact us form are new customer services offered on this channel (1 word)

8 Clues: this service is now offered across 9 schools in the Emirate (1 word) • The telephone _____ _____ receives all incoming calls to 615-0000 (2 words) • This internal contractual agreement lets us meet our customer promise (3 words) • This tool contains questions and answers to all customer related queries (2 words) • ...

ADEC Customer Services Crossword 2014-03-06

Across

ADEC Cusstomer Services new_____ _____ unit are specialized staff who handle customer cases without direct contact with the customer (2 words)
this key customer service performance metric defines the number of cases we resolved immediately (3 words)
The telephone _____ _____ receives all incoming calls to 615-0000 (2 words)
FAQs and contact us form are new customer services offered on this channel (1 word)

Down

Each individual at ADEC is in some way responsible for delivering quality _____ _____ (2 words)
This internal contractual agreement lets us meet our customer promise (3 words)
this service is now offered across 9 schools in the Emirate (1 word)
This tool contains questions and answers to all customer related queries (2 words)

"Know Your Customers" 2025-07-21

Across

A customer who knows exactly what they want.
customer who is very friendly and likes to talk a lot.
customer who is always in a hurry.

Down

A customer who is upset or angry.
customer who usually doesn’t say much or show emotions.
A customer who wants a lot of attention and service.
customer who likes to compare prices and always looks for discounts.
A customer who never makes quick decisions.

8 Clues: A customer who is upset or angry. • customer who is always in a hurry. • A customer who never makes quick decisions. • A customer who knows exactly what they want. • A customer who wants a lot of attention and service. • customer who is very friendly and likes to talk a lot. • customer who usually doesn’t say much or show emotions. • ...

Working FOH Recap 2022-06-23

Across

If you are speaking to customers, this is something you must always be. (6)
This is key and needs to always happen when both dealing with customers front of house and when working with colleagues. (5)(13)
It is important to always be aware of working in this manner when carrying out any task or activity. (4)
This would be both useful, essential and safer when bringing hot or cold drinks to a customer at a table. (5)(4)
As you work you must remain this at all times of what is going on around you. (5)
When carrying out hot dishes from the kitchen to a table it would be advisable and hygienic to use this.(7)(5)
Whatever you are working on it is crucial that you keep your general area this way. (9)
This is something that must be done with all glassware before it is put out on the tables in a restaurant. (7)
Any written check either for drinks or food must have this information on it, especially if there are any queries about order information. (8)
This is something you must do before you start working and on a regular basis between jobs. (4)(5)
2) If you are clearing from a customer at a table, then this should be the side you remove any plates from. (5)
If a customer were to order a salmon or haddock dish, then this would be required to be given to them before being served dish. (4)(7)
These hot or cold items are served to the customers right side where possible at the table. (6)
No matter what happens during service, or pressure you feel under, you must always keep yourself in this frame of mind. (4)
Any additional cutlery or changes required should be taken over on this to the customer’s table. (5)(4)
When completing a food order, you must always write this on your check and be aware of this. (4)
Customers look to front of house staff to have at least a basic amount of this when working in a hospitality business.(7)(9)

Down

5) When dealing with any customers it is important to always be this. (12)
If a customer orders a steak or lamb chop or cutlet this piece of cutlery should be given to them.(5)(5)
This is something that is essential whatever role you have, or when working on tasks or work given.
Customers may have special dietary needs or requirements relating to dishes on the menu which you must be aware of associated with these. There are 14 main types or categories of these. (9)
During all points you should always keep your customer this way, so they know what is happening. (8)
It is essential that you always do this when you are speaking to customers. (6)
3) It is good practice to always serve this person first at a table in a restaurant or café or indeed in any customer service role. (4)
When serving at a customers table this is the side, where possible that you would serve their food to. Remember lay to the ---- (4)
Whenever customers arrive at the entrance of the restaurant this should always be done (12)
Before any cutlery is used in the restaurant or set out on tables this must be done. (8)
When a pot of traditional tea is served to a customer, this should be served or offered as an accompaniment. (5)(4)
If a customer orders a piece of cake or gateau, then this piece of cutlery should be provided to them. (4)(4)
No matter what you are doing during service or your involvement this is always important for any operation or business in order to achieve success or smooth service. (8)

30 Clues: 5) When dealing with any customers it is important to always be this. (12) • If you are speaking to customers, this is something you must always be. (6) • It is essential that you always do this when you are speaking to customers. (6) • As you work you must remain this at all times of what is going on around you. (5) • ...

ADEC Customer Services Crossword 2014-03-06

Across

This key customer service performance metric defines the number of cases we resolved immediately (3 words)
ADEC Cusstomer Services new_____ _____ unit are specialized staff who handle customer cases without direct contact with the customer (2 words)
FAQs and contact us form are new customer services offered on this channel (1 word)
The telephone _____ _____ receives all incoming calls to 02-615-0000 (2 words)

Down

Each individual at ADEC is in some way responsible for delivering quality _____ _____ (2 words)
This tool contains questions and answers to all customer related queries (2 words)
This internal contractual agreement lets us meet our customer promise (3 words)
This service is now offered across 9 schools in the Emirate (1 word)

ADEC Customer Services Crossword 2014-03-06

Across

This internal contractual agreement lets us meet our customer promise (3 words)
This service is now offered across 9 schools in the Emirate (1 word)
The telephone _____ _____ receives all incoming calls to 615-0000 (2 words)
FAQs and contact us form are new customer services offered on this channel (1 word)

Down

Each individual at ADEC is in some way responsible for delivering quality _____ _____ (2 words)
This tool contains questions and answers to all customer related queries (2 words)
This key customer service performance metric defines the number of cases we resolved immediately (3 words)
ADEC Cusstomer Services new_____ _____ unit are specialized staff who handle customer cases without direct contact with the customer (2 words)

8 Clues: This service is now offered across 9 schools in the Emirate (1 word) • The telephone _____ _____ receives all incoming calls to 615-0000 (2 words) • This internal contractual agreement lets us meet our customer promise (3 words) • This tool contains questions and answers to all customer related queries (2 words) • ...

ADEC Customer Services Crossword 2014-03-06

Across

FAQs and contact us form are new customer services offered on this channel (1 word)
This internal contractual agreement lets us meet our customer promise (3 words)
This tool contains questions and answers to all customer related queries (2 words)
This service is now offered across 9 schools in the Emirate (1 word)
The telephone _____ _____ receives all incoming calls to 02-615-0000 (2 words)

Down

Each individual at ADEC is in some way responsible for delivering quality _____ _____ (2 words)
This key customer service performance metric defines the number of cases we resolved immediately (3 words)
ADEC Cusstomer Services new_____ _____ unit are specialized staff who handle customer cases without direct contact with the customer (2 words)

Call Center Vocabulary 2022-12-08

Across

The activities put in place by a company or organization to ensure that the quality requirements for a product or service are achieved.
Also known as a telephone/customer service representative (CSR) or Brand Specialist. Handles customer interactions and contacts in the call center.
Calibrates performance of an organization through the monitoring and analysis of integral metrics.
the owners of the service you work for.
used to calibrate the product delivered against the customer’s anticipation for the product, is expressed as a percentage with 100 percent reflecting complete customer satisfaction.
You can go home earlier but you don’t get paid.
measures the ability of a Brand Specialist to stay committed to his or her schedule.
The Brand Specialist activity that directly follows a call, email, chat, social media or SMS inquiry.
people in charge of fixing any computer problem.
Sequencing process where a call, email, chat, social media or SMS inquiry is held until a Brand Specialist is available to accept the interaction.
work at night

Down

Provided by the company to identify you, it has your picture and ID.
measures the average length of an interaction, including hold time, talk time and after-call work.
the schedule you have from 7am to 4pm.
sometimes known as the transition stage, is the point at which new call center hires are finished with their classroom training and are beginning to take some calls, but their onboarding is still incomplete, and they need quite a lot of observation and guidance.
the areas you are evaluated in.
work before/after your shift (means more money).
Communicating with someone for the direct purpose of improving the person's on-the-job performance or behavior.
also the supervisor.

19 Clues: work at night • also the supervisor. • the areas you are evaluated in. • the schedule you have from 7am to 4pm. • the owners of the service you work for. • You can go home earlier but you don’t get paid. • work before/after your shift (means more money). • people in charge of fixing any computer problem. • ...

Allstate India Technology Conclave Crossword 2016-05-22

Allstate India Technology Conclave Crossword crossword puzzle

Across

is NQ2 re-write to support responsive design capabilities and provide Anytime Anywhere Online Quoting experience to customers
is the practice of operations and development engineers participating together in the entire service life cycle
Owns the prioritized list of what needs to be produced in Product Backlog
helping agencies build relationships
Towing service of disabled vehicle to repair facility of choice
Allstate India Knowledge management portal
Spark is a fast, general purpose CLUSTER COMPUTING system
Vehicle Service Contract is a product
is a Project Management flavor of Agile methodology
Beacon Notifications for Allstate Master Mobile App
is a software development methodology which is intended to improve software quality and responsiveness to changing customer requirements

Down

represents a new way to think, do, act and deliver
Monthly theme based technology and Innovation newsletter
Two people working together at one computer on one programming task
Allstate Innovation Engine
Hadoop ecosystem
is a development practice where you build software in such a way that the software can be released to production at any time in an automated way
is an application development environment that allows developers to build cloud-based applications
is the smallest set of features that you want to deliver to your customer that demonstrates actual business value

19 Clues: Hadoop ecosystem • Allstate Innovation Engine • helping agencies build relationships • Vehicle Service Contract is a product • Allstate India Knowledge management portal • represents a new way to think, do, act and deliver • is a Project Management flavor of Agile methodology • Beacon Notifications for Allstate Master Mobile App • ...

Service marketing 2015-10-05

Across

combination of social cues that guides behavior in a specific setting or context
an act or performance that creates benefits for customers by bringing about a desired change in
services that require minimal or no direct contact between customers and the service organization
the physi- cal site where service opera- tions take place.
collecting, categorizing,and analyzing crictical incidents that have occurred between customers and service providers
aspects of service operations that are hidden from customers
subconscious, deeply felt desires that often concern long-term existence and identity issues
a group of current or prospective customers who share common characteristics needs, purchasing behavior
the core output produced by a firm
a specific encounter between customer and service provider in which the outcome has proved especially satisfying or dissatisfying for one or both parties.
services that involve tangible actions to people's bodies.

Down

tailoring service characteristics to meet each customer's specific needs and preferences
period of time during which customers interact directly with a service
capable of being touched, held or preserved in physical form over a time
tangible actions to godsend other physical possessions belonging to customers
processing intangible actions directed at customers' assets.
aspects of service operations and delivery that are visible or otherwise apparent to customers
a distinctive characteristic of services that makes it impossible to touch or hold on to them in the same manner as physical goods.
intangible actions directed at peoples minds.
reducing variation in service operations and delivery

20 Clues: the core output produced by a firm • intangible actions directed at peoples minds. • reducing variation in service operations and delivery • the physi- cal site where service opera- tions take place. • services that involve tangible actions to people's bodies. • processing intangible actions directed at customers' assets. • ...

Business terms 2021-04-25

Across

The people who purchase products from a business
the right of a seller to exclusive use of an identifying symbol or brand
Money your business owes another person or organization
The team responsible for promoting a good or service
The money a business makes from sales or services
The company’s name and the recognisable qualities
The opportunity to buy or sell in a place where goods or services can be sold
a person who records the spending and sales of a business.
When a business collects information about the market for their goods or service
where a bank stores a business's money
the money a business must pay to run
How a company broadcasts information about it's product
The money a bank charges to borrow money
The money a business makes
A small portion of the business you can purchase
Someone who purchases shares
A reduction in the price of an item
A business that buys in bulk and sells smaller quantities to other businesses
The money you get back when you return a product
Money used to start a business

Down

The amount that a business earns from selling each good or service minus expenses
how much you gained or lost on a business investment relative to how much you spent on it
A business that makes or produces goods
Money borrowed from the bank
the team responsible for hiring people
When a business provides people to do work for the customer
the people that a business aims to sell it's goods or services to
When products are purchased in large quantity
When a business provides an item a customer wants
The profit, sales or losses a company believes it will make in the future
A small company just starting
Someone who sells products to others
The total value of everything an individual or business owns
Money people or businesses have to pay the government
an organization of volunteers who provide a service for free
A paper document showing something paid for
A group of people chosen to give their opinion about a good or service
The money a business makes after the costs
The money a country uses.
A document showing the goods to be purchased
This key document provides a snapshot of business assets

41 Clues: The money a country uses. • The money a business makes • Money borrowed from the bank • Someone who purchases shares • A small company just starting • Money used to start a business • A reduction in the price of an item • Someone who sells products to others • the money a business must pay to run • the team responsible for hiring people • where a bank stores a business's money • ...

OTC 2021-09-22

Across

Account from where the customer would like to pay off an invoice
Charge for move of hardware
Process done when meters cannot be collected
Total number of prints and copies included
The service provided by the core
Location for service and sales

Down

Personal meter report
Contract needed to be serviced by a sister company
Increase apllied on every renewal
Document with lease details
Screen in EA where you look up an account locations
Meter contact
Service portion usually charged on a monthly basis
Feeder manual automatic
One of the color groups for toner

15 Clues: Meter contact • Personal meter report • Feeder manual automatic • Charge for move of hardware • Document with lease details • Location for service and sales • The service provided by the core • Increase apllied on every renewal • One of the color groups for toner • Total number of prints and copies included • Process done when meters cannot be collected • ...

Employees wihin Cardinal 2024-07-01

Employees wihin Cardinal crossword puzzle

Across

HVAC Install Manager
Human Resources
HVAC Service Manager
Dispatch Manager
Inventory Manager
Plumbing Manager

Down

Electrical Dispatcher
Customer Liason
Comfort Advisor Scheduler
HVAC Install Coordinator Assistant
HVAC Dispatcher
Plumbing Dispatch
Cardinal University Teacher
Install Coordinator

14 Clues: Customer Liason • Human Resources • HVAC Dispatcher • Dispatch Manager • Plumbing Manager • Plumbing Dispatch • Inventory Manager • Install Coordinator • HVAC Install Manager • HVAC Service Manager • Electrical Dispatcher • Comfort Advisor Scheduler • Cardinal University Teacher • HVAC Install Coordinator Assistant

Emulators 2023-01-06

Across

milk & ___
emulator A
black screens
enter
emulator B
emulators & image plus - An ______
check status command
break, to clear emulator

Down

mouse, "gus gus"
viewer
____ team app launcher
u # command
customer service command
high deductible command

14 Clues: enter • viewer • milk & ___ • emulator A • emulator B • u # command • black screens • mouse, "gus gus" • check status command • ____ team app launcher • high deductible command • customer service command • break, to clear emulator • emulators & image plus - An ______

Service marketing 2015-10-05

Across

combination of social cues that guides behavior in a specific setting or context
an act or performance that creates benefits for customers by bringing about a desired change in
services that require minimal or no direct contact between customers and the service organization
the physi- cal site where service opera- tions take place.
collecting, categorizing,and analyzing crictical incidents that have occurred between customers and service providers
aspects of service operations that are hidden from customers
subconscious, deeply felt desires that often concern long-term existence and identity issues
a group of current or prospective customers who share common characteristics needs, purchasing behavior
the core output produced by a firm
a specific encounter between customer and service provider in which the outcome has proved especially satisfying or dissatisfying for one or both parties.
services that involve tangible actions to people's bodies.

Down

tailoring service characteristics to meet each customer's specific needs and preferences
period of time during which customers interact directly with a service
capable of being touched, held or preserved in physical form over a time
tangible actions to godsend other physical possessions belonging to customers
processing intangible actions directed at customers' assets.
aspects of service operations and delivery that are visible or otherwise apparent to customers
a distinctive characteristic of services that makes it impossible to touch or hold on to them in the same manner as physical goods.
intangible actions directed at peoples minds.
reducing variation in service operations and delivery

Customer service week 3 2021-10-01

Customer service week 3 crossword puzzle

Across

The annual celebration of the importance of customer service is ________.
Anticipating problems, heading them off, and alerting customers is being _____.

Down

Transmit information
Being of service or assistance
Customer complaints should be seen as _____ to improve service.
Focus on the solution, not the ______.
A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement.
You start each call with a friendly ____.

8 Clues: Transmit information • Being of service or assistance • Focus on the solution, not the ______. • You start each call with a friendly ____. • Customer complaints should be seen as _____ to improve service. • The annual celebration of the importance of customer service is ________. • Anticipating problems, heading them off, and alerting customers is being _____. • ...

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