customer service Crossword Puzzles

Customer service week 2 2021-09-30

Customer service week 2 crossword puzzle
Across
  1. Being of service or assistance
  2. Customer complaints should be seen as _____ to improve service.
  3. A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement.
  4. Transmit information
Down
  1. You start each call with a friendly ____.
  2. The annual celebration of the importance of customer service is ________.
  3. Focus on the solution, not the ______.
  4. Anticipating problems, heading them off, and alerting customers is being _____.

8 Clues: Transmit information • Being of service or assistance • Focus on the solution, not the ______. • You start each call with a friendly ____. • Customer complaints should be seen as _____ to improve service. • The annual celebration of the importance of customer service is ________. • Anticipating problems, heading them off, and alerting customers is being _____. • ...

Customer Relations 2023-05-09

Customer Relations crossword puzzle
Across
  1. employees should try to have this type of attitude when dealing with customers
  2. what customers feel about a product or company
  3. most customer complaints are caused by this
  4. this is what companies intend to provide to its customers
  5. this form of media is a popular way for companies to interact with customers
Down
  1. is used to help companies track customer information
  2. this policy gives businesses an advantage over competition
  3. companies should always try to protect customers
  4. businesses with a customer service mindset are usually able to achieve these

9 Clues: most customer complaints are caused by this • what customers feel about a product or company • companies should always try to protect customers • is used to help companies track customer information • this is what companies intend to provide to its customers • this policy gives businesses an advantage over competition • ...

Business Plan 2023-02-22

Business Plan crossword puzzle
Across
  1. risk plan
  2. common mistake in making a business plan
  3. delivered through a website
  4. qualities or characteristics of a product/service
  5. research on customer profile
  6. describes a business
  7. aspirations of a company
  8. delivered through wholesaler
  9. businesses in the same market
  10. how product/service is delivered
  11. describes distribution channel
Down
  1. describes how business will expand
  2. federal agency that protects small businesses
  3. brief recounting of key points
  4. first page in business plan
  5. projects future and capital statements
  6. promote an industry
  7. people aspects and legal format of business
  8. businesses with a common interest
  9. page in business plan that states product name

20 Clues: risk plan • promote an industry • describes a business • aspirations of a company • delivered through a website • first page in business plan • research on customer profile • delivered through wholesaler • businesses in the same market • brief recounting of key points • describes distribution channel • how product/service is delivered • businesses with a common interest • ...

marketing 2015-10-05

marketing crossword puzzle
Across
  1. systematic design collection analysis and reporting of data relevant to a marketing situation
  2. larger societal forces affecting the microenvironment
  3. all actual an potential buyers of a product or service
  4. selecting organizing and interpreting information to form a meaningful picture of the world
  5. information that already exist
  6. collection of business and products making up the company
  7. actors close to the company that affect its ability to serve its customers
  8. state of felt deprivation
  9. helps companies to promote sell and distribute its goods to the final buyers
  10. act of obtaining a desired object by offering something in return
  11. study of human population
  12. the process of creating value for customer in turn receiving value from customer
Down
  1. the form human needs take when shaped by culture and individual personality
  2. buyer discomfort caused by post purchase conflict
  3. a need that is sufficiently pressing to direct the person to seek self satisfaction
  4. a marketing logic that hopes to create customer value and achieve profitable customer relationship
  5. human wants that are backed by buying power
  6. information collected for a specific purpose at hand
  7. states the organization's purpose
  8. a group of customers responding similarly to a given set of marketing efforts

20 Clues: state of felt deprivation • study of human population • information that already exist • states the organization's purpose • human wants that are backed by buying power • buyer discomfort caused by post purchase conflict • information collected for a specific purpose at hand • larger societal forces affecting the microenvironment • ...

Customer service week 1 2021-09-30

Customer service week 1 crossword puzzle
Across
  1. Anticipating problems, heading them off, and alerting customers is being _____.
  2. Focus on the solution, not the ______.
  3. Transmit information
  4. A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement.
Down
  1. Being of service or assistance
  2. You start each call with a friendly ____.
  3. Customer complaints should be seen as _____ to improve service.
  4. The annual celebration of the importance of customer service is ________.

8 Clues: Transmit information • Being of service or assistance • Focus on the solution, not the ______. • You start each call with a friendly ____. • Customer complaints should be seen as _____ to improve service. • The annual celebration of the importance of customer service is ________. • Anticipating problems, heading them off, and alerting customers is being _____. • ...

Quality Management 2025-09-19

Quality Management crossword puzzle
Across
  1. Organization-wide quality focus
  2. Product or service that meets high standards
  3. Comprehensive approach to managing quality
  4. Costs from inspecting and evaluating quality
  5. Detected by customers or in the market
  6. Managing quality in the organization
  7. Actions to ensure product or service quality
  8. Quality related to product or service functionality
  9. Chains of actions to produce products or services
  10. Focused on customer needs and expectations
Down
  1. Focused on customer needs and expectations
  2. System to manage and monitor quality
  3. Monitoring and inspecting quality during production
  4. Actions to stop errors before they occur
  5. Costs from daily quality activities

15 Clues: Organization-wide quality focus • Costs from daily quality activities • System to manage and monitor quality • Managing quality in the organization • Detected by customers or in the market • Actions to stop errors before they occur • Focused on customer needs and expectations • Comprehensive approach to managing quality • Focused on customer needs and expectations • ...

ADEC Customer Services Crossword 2014-03-06

ADEC Customer Services Crossword crossword puzzle
Across
  1. This internal contractual agreement lets us meet our customer promise (3 words)
  2. ADEC Cusstomer Services new_____ _____ unit are specialized staff who handle customer cases without direct contact with the customer (2 words)
  3. this service is now offered across 9 schools in the Emirate (1 word)
  4. The telephone _____ _____ receives all incoming calls to 615-0000 (2 words)
  5. This tool contains questions and answers to all customer related queries (2 words)
Down
  1. Each individual at ADEC is in some way responsible for delivering quality _____ _____ (2 words)
  2. this key customer service performance metric defines the number of cases we resolved immediately (3 words)
  3. FAQs and contact us form are new customer services offered on this channel (1 word)

8 Clues: this service is now offered across 9 schools in the Emirate (1 word) • The telephone _____ _____ receives all incoming calls to 615-0000 (2 words) • This internal contractual agreement lets us meet our customer promise (3 words) • This tool contains questions and answers to all customer related queries (2 words) • ...

ITIL 4 Awareness Session 2023-01-19

ITIL 4 Awareness Session crossword puzzle
Across
  1. Best-practice guidance for IT service management
  2. An unplanned interruption to a service or reduction in the quality of a service
  3. Stages achieved by customer and provider together
  4. A tangible or intangible deliverable of an activity
  5. An umbrella term for a collection of frameworks to enable iterative and incremental delivery
  6. The means by which an organization is directed and controlled
Down
  1. Formally documented management expectations and intentions, used to direct decisions and activities
  2. An approach that focuses on improving workflows by maximizing value through the elimination of waste
  3. Provides requirements
  4. The value chain activity that provides a good understanding of stakeholder needs engagement and good relationships with all stakeholders
  5. The value chain activity that ensures services are delivered and supported
  6. Series of steps used by an organisation
  7. A possible event that could cause harm or loss, or make it more difficult to achieve objectives

13 Clues: Provides requirements • Series of steps used by an organisation • Best-practice guidance for IT service management • Stages achieved by customer and provider together • A tangible or intangible deliverable of an activity • The means by which an organization is directed and controlled • The value chain activity that ensures services are delivered and supported • ...

Transactions Online 2017-02-28

Transactions Online crossword puzzle
Across
  1. Cyber criminals.
  2. Online department store.
  3. You say that you are not satisfied with a product or service.
  4. Delivery of a product and its cost.
  5. Bankcard attached to your current account.
  6. The card used for paying via the Internet.
  7. Cash on delivery.
  8. You can get your money back after a wrong product or service.
  9. The name you write in the login box.
Down
  1. Consumer of a product or service.
  2. Financial manoeuver.
  3. Your personal identification code.
  4. Possibility for compensation.
  5. Ruined during delivery.
  6. You can get another product for a faulty one.
  7. To transport a product from one point to another.

16 Clues: Cyber criminals. • Cash on delivery. • Financial manoeuver. • Ruined during delivery. • Online department store. • Possibility for compensation. • Consumer of a product or service. • Your personal identification code. • Delivery of a product and its cost. • The name you write in the login box. • Bankcard attached to your current account. • ...

Business terms 2022-03-14

Business terms crossword puzzle
Across
  1. The amount that a business earns from selling each good or service minus expenses
  2. A document showing the goods to be purchased
  3. A small company just starting
  4. Someone who sells products to others
  5. The money you get back when you return a product
  6. This key document provides a snapshot of business assets
  7. Money borrowed from the bank
  8. The company’s name and the recognisable qualities
  9. The money a business makes after the expenses
  10. The money a business must pay to run
  11. The money a business makes
  12. A person who records the spending and sales of a business.
  13. a good or service
  14. The team responsible for promoting a good or service
  15. A reduction in the price of an item
  16. Money people or businesses have to pay the government
  17. When a business provides an item a customer
  18. The opportunity to buy or sell in a place where goods or services can be sold
  19. A business that buys in bulk and sells smaller quantities to other businesses
  20. A business that makes or produces goods
  21. The people who purchase products from a business
  22. The people that a business aims to sell it's goods or services to
  23. Money your business owes another person or organization
Down
  1. The money a business makes from sales or services
  2. The team responsible for hiring people
  3. The money a country and its people use
  4. An organization of volunteers who provide a service for free
  5. How a company broadcasts information about it's product
  6. where a bank keeps a business's money
  7. The right of a seller to exclusive use of an identifying symbol or brand
  8. When a business collects information about the market for their goods or service
  9. When products are purchased in large quantity
  10. The profit, sales or losses a company believes it will make in the future
  11. How much you gained or lost on a business investment relative to how much you spent on it
  12. Someone who purchases shares
  13. A group of people chosen to give their opinion
  14. The money a bank charges to borrow money
  15. When a business provides people to do work for the customer
  16. Money used to start a business
  17. A small portion of the business you can purchase
  18. A paper document showing something paid for

41 Clues: a good or service • The money a business makes • Money borrowed from the bank • Someone who purchases shares • A small company just starting • Money used to start a business • A reduction in the price of an item • Someone who sells products to others • The money a business must pay to run • where a bank keeps a business's money • The team responsible for hiring people • ...

Marketing II Unit 1 2025-02-10

Marketing II Unit 1 crossword puzzle
Across
  1. sell
  2. price
  3. location
  4. reachable
  5. frame
  6. consumer
  7. detailed step-by-step blueprint for a business
Down
  1. cost
  2. end game (Super Bowl Win)
  3. item or service
  4. method to an end
  5. different relatable items
  6. send or receive information
  7. plan

14 Clues: cost • sell • plan • price • frame • location • consumer • reachable • item or service • method to an end • end game (Super Bowl Win) • different relatable items • send or receive information • detailed step-by-step blueprint for a business

Employees Within Cardinal 2024-07-02

Employees Within Cardinal crossword puzzle
Across
  1. HVAC Dispatcher
  2. Plumbing Dispatcher
  3. Plumbing Manager
  4. Dispatch Manager
  5. Cardinal University Teacher
  6. Customer Liason
  7. HVAC Service Manager
  8. Install Coordinator
Down
  1. HVAC Install Coordinator Assistant
  2. Human Resources
  3. Electrical Dispatcher
  4. Comfort Advisor Scheduler
  5. HVAC Install Manager
  6. Inventory Manager

14 Clues: HVAC Dispatcher • Human Resources • Customer Liason • Plumbing Manager • Dispatch Manager • Inventory Manager • Plumbing Dispatcher • Install Coordinator • HVAC Install Manager • HVAC Service Manager • Electrical Dispatcher • Comfort Advisor Scheduler • Cardinal University Teacher • HVAC Install Coordinator Assistant

5.01 Cross word 2021-11-29

5.01 Cross word crossword puzzle
Across
  1. choice of transportation channels
  2. costs that remain constant over a period of time
  3. The rivalry between two or more businesses to attract scarce customer dollars
  4. the determination of an exchange prices which the buyer and seller get the best value for the good and service
  5. An organization’s portion of the total industry sales in a specific market
  6. A customer or a potential customer who has an unfulfilled desire and is financially able and willing to satisfy that desire
  7. The amount of money that the buyer is willing to pay and the seller is willing to accept for a good or service
Down
  1. Marketing element referring to selection of the various types of communications that marketers use to inform, persuade, or remind customers of their products
  2. amount of money spent
  3. The amount of money a business plans to spend on promoting its goods and services during a certain period of time
  4. The message channel used by a seller to promote a good, service, or idea
  5. A ratio of net profit (after taxes) divided by net sales that reflects the profit per dollar of sales

12 Clues: amount of money spent • choice of transportation channels • costs that remain constant over a period of time • The message channel used by a seller to promote a good, service, or idea • An organization’s portion of the total industry sales in a specific market • The rivalry between two or more businesses to attract scarce customer dollars • ...

Service marketing 2015-10-05

Service marketing crossword puzzle
Across
  1. combination of social cues that guides behavior in a specific setting or context
  2. an act or performance that creates benefits for customers by bringing about a desired change in
  3. services that require minimal or no direct contact between customers and the service organization
  4. the physi- cal site where service opera- tions take place.
  5. collecting, categorizing,and analyzing crictical incidents that have occurred between customers and service providers
  6. aspects of service operations that are hidden from customers
  7. subconscious, deeply felt desires that often concern long-term existence and identity issues
  8. a group of current or prospective customers who share common characteristics needs, purchasing behavior
  9. the core output produced by a firm
  10. a specific encounter between customer and service provider in which the outcome has proved especially satisfying or dissatisfying for one or both parties.
  11. services that involve tangible actions to people's bodies.
Down
  1. tailoring service characteristics to meet each customer's specific needs and preferences
  2. period of time during which customers interact directly with a service
  3. capable of being touched, held or preserved in physical form over a time
  4. tangible actions to godsend other physical possessions belonging to customers
  5. processing intangible actions directed at customers' assets.
  6. aspects of service operations and delivery that are visible or otherwise apparent to customers
  7. a distinctive characteristic of services that makes it impossible to touch or hold on to them in the same manner as physical goods.
  8. intangible actions directed at peoples minds.
  9. reducing variation in service operations and delivery

20 Clues: the core output produced by a firm • intangible actions directed at peoples minds. • reducing variation in service operations and delivery • the physi- cal site where service opera- tions take place. • services that involve tangible actions to people's bodies. • processing intangible actions directed at customers' assets. • ...

aidvantage.com 2023-06-08

aidvantage.com crossword puzzle
Across
  1. What is the final step of the payment process?
  2. Allows customer to view correspondence received from aidvantage and upload documents for processing.
  3. Allows the customer to make a payment online
  4. Displays information for each individual loan
  5. When clicking Make a Payment, the menu expands and the customer must choose: ____ ________
  6. This is the close the loop code for setting up Aidvantage.com account.
  7. This allows customers to view and download 1098E Tax forms for the past two years.
  8. Provides a list of commonly asked questions and answers, listing of Help Topics and a link to email questions.
  9. Clicking "___ ____ _______" allows the customer to update/change the user Id, Password, Address, Show/Hide Account number, phone number, email address, email permissons, payment directions, and cancel auto pay/remove/add a bank account
  10. Allows the customer to explore and apply for (if applicable) various repayment options such as Income Driven Repayment plans, deferments, and forbearances and schedule a call back.
Down
  1. How far in advance can a borrower future date an ACH/Check payment?
  2. Provides an overview of the customer's account
  3. Displays the customers demographic information and auto pay information.
  4. When clicking Make a Payment, the menu expands and the customer must choose: _____ ____ ____
  5. What color would the "web status" be if not enrolled in aidvantage.com.
  6. Will display important messages pertaining to customer's account.
  7. displays payments, write-offs, assed late fees, write-ups, declining balance, and other general adjustments.
  8. The customer can complete items such as the Service Request Form, calculate accrued interest by using the Interest Estimator
  9. Allows the customer to enroll in Auto Pay, select loans to enroll in Auto Pay, shows loans not currently eligible for Auto Pay and the bank accounts associated with Auto Pay
  10. This is the corr code for a payment confirmation letter

20 Clues: Allows the customer to make a payment online • Displays information for each individual loan • Provides an overview of the customer's account • What is the final step of the payment process? • This is the corr code for a payment confirmation letter • Will display important messages pertaining to customer's account. • ...

Key concepts of Service Management 2019-10-07

Key concepts of Service Management crossword puzzle
Across
  1. A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific [?] and risks
  2. [?] are one or more services that fulfils the needs of a service consumer
  3. Activities performed by an organisation to provide services and/or goods is called [?]
  4. [?] is assurance that a product or service will meet agreed 'fit for use' requirements
  5. Costs removed from the consumer are part of the [?] proposition
Down
  1. A cooperation between a service provider and service consumer is called a service [?]
  2. [?] defines the requirements for a service and takes responsibility for the outcomes of service consumption
  3. [?] is the functionality offered by a product or service to meet a particular need

8 Clues: Costs removed from the consumer are part of the [?] proposition • [?] are one or more services that fulfils the needs of a service consumer • [?] is the functionality offered by a product or service to meet a particular need • A cooperation between a service provider and service consumer is called a service [?] • ...

Banking Terminologies 2025-09-14

Banking Terminologies crossword puzzle
Across
  1. Official complaint raised by a customer.
  2. ATM card that allows you to pay for goods at stores or businesses, online.
  3. Paying for a product or service
  4. a record of any financial exchange
  5. Government agency insuring deposits up to $250,000.
  6. Moving funds from one account to another.
  7. Banks providing funds to a customer.
  8. Platform used for banking using internet.
  9. Contains info about credit history. Lenders use these reports to make lending decisions.
  10. Money earned on deposits or paid on loans.
  11. A customer repaying a loan.
Down
  1. Criminal act done using computers and networks.
  2. A loan secured by real estate. .
  3. Occurs when you spend more money than you have.
  4. form of automatic payment.
  5. Financial cooperatives that provide traditional banking services to their members.
  6. Charters, regulates, and supervises all national banks and federal savings associations.
  7. secret number that protects the security of an account.
  8. Protects consumers by enforcing federal consumer financial laws and providing education.
  9. Adding money to an account.
  10. Taking money out of an account.
  11. Card that allows you to spend up to a specific limit
  12. Annual rate that is charged for borrowing.
  13. Verification process for a customer.
  14. Charges for specific banking services.

25 Clues: form of automatic payment. • Adding money to an account. • A customer repaying a loan. • Paying for a product or service • Taking money out of an account. • A loan secured by real estate. . • a record of any financial exchange • Banks providing funds to a customer. • Verification process for a customer. • Charges for specific banking services. • ...

Business key term creator 2018-07-18

Business key term creator crossword puzzle
Across
  1. the increase of a price or currency over a set amount of time
  2. raw materials that are turned into product
  3. all of a business' expenses
  4. a risk taking person making an innovative product.
  5. a physical object that a business could sell and is valued
  6. the ability to take risks and develop a business idea
  7. expenmses that never change no matter home much you have
  8. expenses that increases the more you buy
  9. raw income of a business
Down
  1. a company set up to make money
  2. a business to make money and help others simoultaneously
  3. the term for somebody who buys a product
  4. a job or action that is provided to a customer to provide or help
  5. the chance of something working
  6. Domestic Product (GDP)
  7. when a loan amount increases over time if not payed
  8. a person who buys a product or service for personal use
  9. planning a set of intructions while they're happening

18 Clues: Domestic Product (GDP) • raw income of a business • all of a business' expenses • a company set up to make money • the chance of something working • the term for somebody who buys a product • expenses that increases the more you buy • raw materials that are turned into product • a risk taking person making an innovative product. • ...

5.01 Cross word 2021-11-29

5.01 Cross word crossword puzzle
Across
  1. A ratio of net profit (after taxes) divided by net sales that reflects the profit per dollar of sales
  2. costs that remain constant over a period of time
  3. An organization’s portion of the total industry sales in a specific market
  4. amount of money spent
  5. Marketing element referring to selection of the various types of communications that marketers use to inform, persuade, or remind customers of their products
  6. A customer or a potential customer who has an unfulfilled desire and is financially able and willing to satisfy that desire
  7. the determination of an exchange prices which the buyer and seller get the best value for the good and service
Down
  1. The amount of money that the buyer is willing to pay and the seller is willing to accept for a good or service
  2. The amount of money a business plans to spend on promoting its goods and services during a certain period of time
  3. choice of transportation channels
  4. The rivalry between two or more businesses to attract scarce customer dollars
  5. The message channel used by a seller to promote a good, service, or idea

12 Clues: amount of money spent • choice of transportation channels • costs that remain constant over a period of time • The message channel used by a seller to promote a good, service, or idea • An organization’s portion of the total industry sales in a specific market • The rivalry between two or more businesses to attract scarce customer dollars • ...

Customer Service - Working with Words 2014-09-10

Customer Service - Working with Words crossword puzzle
Across
  1. d)
  2. g)
  3. i)
  4. e)
  5. m)
  6. o)
  7. f)
  8. j)
Down
  1. c)
  2. h)
  3. k)
  4. n)
  5. l)
  6. b)
  7. a)

15 Clues: d) • c) • h) • k) • g) • n) • i) • l) • b) • e) • m) • o) • f) • a) • j)

The Power of Customer Service 2021-10-01

The Power of Customer Service crossword puzzle
Across
  1. Gas used for electrical generation
  2. Electricity is measured in
  3. Inventor of Direct Current
  4. What portion of the atom is fused
  5. Inventor of Alternate Current Motor
  6. Household electricity usage measurer
  7. Measurement of electrical potential
Down
  1. Place to use plug-in
  2. E=mc^2 creator
  3. Current nuclear power generation is called
  4. Hydroelectric energy converter
  5. Pool of water behind a dam
  6. Discoverer of Nuclear Energy
  7. Barrier to hold back water for electrical production
  8. Country of first geothermal power plant

15 Clues: E=mc^2 creator • Place to use plug-in • Electricity is measured in • Pool of water behind a dam • Inventor of Direct Current • Discoverer of Nuclear Energy • Hydroelectric energy converter • What portion of the atom is fused • Gas used for electrical generation • Inventor of Alternate Current Motor • Measurement of electrical potential • Household electricity usage measurer • ...

HR Services Customer Service Week 2021-09-27

HR Services Customer Service Week crossword puzzle
Across
  1. Medical and Vision plan vendor
  2. "R" in "Heart" for CSW,
  3. Set up a meeting to discuss benefits during OE
  4. Name of medical plan
  5. 403B and 401K vendor
  6. What PTO stands for
Down
  1. "E" in "Heart" for CSW
  2. _____ ______ Demonstrates our Service Values
  3. Always Behaviors Acronym
  4. Begins October 13th
  5. Legal Services Plan
  6. Our Leave of Absence Vendor
  7. "C" Always Behavior
  8. What does the "H" in "Heart" represent for CSW?
  9. Tuition Reimbursement vendor

15 Clues: Begins October 13th • Legal Services Plan • "C" Always Behavior • What PTO stands for • Name of medical plan • 403B and 401K vendor • "E" in "Heart" for CSW • "R" in "Heart" for CSW, • Always Behaviors Acronym • Our Leave of Absence Vendor • Tuition Reimbursement vendor • Medical and Vision plan vendor • _____ ______ Demonstrates our Service Values • ...

GSL Customer Service Week 2021 2021-11-08

GSL Customer Service Week 2021 crossword puzzle
Across
  1. Get Ready for Opportunities Within
  2. Dual In line Memory Module
  3. Field Replaceable Unit
  4. New generation server
  5. Network Appliance
  6. Line of business
  7. Connects people within Oracle
Down
  1. Micros Point of Service Solution
  2. Bill of Materials
  3. Learning tool
  4. Document repository
  5. Global Spares and Logistics
  6. Logistics provider
  7. Basic input output system
  8. Cloud at customer

15 Clues: Learning tool • Line of business • Bill of Materials • Network Appliance • Cloud at customer • Logistics provider • Document repository • New generation server • Field Replaceable Unit • Basic input output system • Dual In line Memory Module • Global Spares and Logistics • Connects people within Oracle • Micros Point of Service Solution • Get Ready for Opportunities Within

CUSTOMER SERVICE WEEK PUZZLE #3 2023-09-29

CUSTOMER SERVICE WEEK PUZZLE #3 crossword puzzle
Across
  1. SORRY
  2. SURVEY
  3. ALLOW THE GUEST TO VENT
  4. OUTLOOK
  5. MAKES DREAMWORK
  6. KUDOS
  7. WHAT YOU EXPECT
Down
  1. APPRECIATION
  2. RESOLUTION
  3. MEANS NOBODY GETS LEFT BEHIND
  4. GRATITUDE
  5. CHANGE ON A DIME
  6. SPENDING PEARL CARD MONEY
  7. SUPPORT
  8. FINESSE

15 Clues: SORRY • KUDOS • SURVEY • SUPPORT • OUTLOOK • FINESSE • GRATITUDE • RESOLUTION • APPRECIATION • WHAT YOU EXPECT • CHANGE ON A DIME • MAKES DREAMWORK • ALLOW THE GUEST TO VENT • SPENDING PEARL CARD MONEY • MEANS NOBODY GETS LEFT BEHIND

NCBA Customer Service In Words 2024-10-17

NCBA Customer Service In Words crossword puzzle
Across
  1. Exhibiting a high level of skill, competence, or character in your work. (12 letters)
  2. The ability to comprehend and relate to others' needs or problems. (12 letters)
  3. Understanding and sharing the feelings of others. (7 letters)
  4. Being kind and pleasant. (8 letters)
  5. Paying close attention to someone or something. (9 letters)
Down
  1. Giving assistance or being of service. (7 letters)
  2. Actively paying attention to what someone is saying. (9 letters)
  3. Polite behavior that shows respect for other people. (8 letters)
  4. The ability to remain calm and not become annoyed when dealing with problems or difficult people. (8 letters)
  5. The quality of being trustworthy or performing consistently well. (11 letters)
  6. Reacting quickly and positively to a customer’s needs or requests. (13 letters)
  7. A feeling of deep admiration for someone’s qualities or achievements. (7 letters)
  8. Achieving maximum productivity with minimum wasted effort or expense. (9 letters)
  9. Well informed or showing a strong grasp of relevant information. (13 letters)
  10. Acting quickly and without delay. (6 letters)

15 Clues: Being kind and pleasant. (8 letters) • Acting quickly and without delay. (6 letters) • Giving assistance or being of service. (7 letters) • Paying close attention to someone or something. (9 letters) • Understanding and sharing the feelings of others. (7 letters) • Actively paying attention to what someone is saying. (9 letters) • ...

Service marketing 2015-10-05

Service marketing crossword puzzle
Across
  1. combination of social cues that guides behavior in a specific setting or context
  2. an act or performance that creates benefits for customers by bringing about a desired change in
  3. services that require minimal or no direct contact between customers and the service organization
  4. the physi- cal site where service opera- tions take place.
  5. collecting, categorizing,and analyzing crictical incidents that have occurred between customers and service providers
  6. aspects of service operations that are hidden from customers
  7. subconscious, deeply felt desires that often concern long-term existence and identity issues
  8. a group of current or prospective customers who share common characteristics needs, purchasing behavior
  9. the core output produced by a firm
  10. a specific encounter between customer and service provider in which the outcome has proved especially satisfying or dissatisfying for one or both parties.
  11. services that involve tangible actions to people's bodies.
Down
  1. tailoring service characteristics to meet each customer's specific needs and preferences
  2. period of time during which customers interact directly with a service
  3. capable of being touched, held or preserved in physical form over a time
  4. tangible actions to godsend other physical possessions belonging to customers
  5. processing intangible actions directed at customers' assets.
  6. aspects of service operations and delivery that are visible or otherwise apparent to customers
  7. a distinctive characteristic of services that makes it impossible to touch or hold on to them in the same manner as physical goods.
  8. intangible actions directed at peoples minds.
  9. reducing variation in service operations and delivery

20 Clues: the core output produced by a firm • intangible actions directed at peoples minds. • reducing variation in service operations and delivery • the physi- cal site where service opera- tions take place. • services that involve tangible actions to people's bodies. • processing intangible actions directed at customers' assets. • ...

Tran Codes Puzzle 2014-07-31

Tran Codes Puzzle crossword puzzle
Across
  1. Creates and maintains payment arrangements
  2. Inquires, adds, or changes service point information, such as internal meter number, meter read cycle/route
  3. Displays pending orders for an account
  4. Maintains information about meters
  5. Creates a Turn On order
  6. Search for account and premises by meter number or social security number
  7. Inquires, adds, or changes persons linked to an account that may or may not be financially responsible
  8. Set up a customer on a Budget payment plan
  9. Displays meter read rates, meter number, reads, and measuring component
  10. Adds or changes an order
  11. Displays meter read history
  12. Completes a Turn On order
  13. Changes and inquires about the payment distribution
  14. Completes a Turn Off order
  15. Enters meter reads, dates, and high and low usage
  16. Displays all payment arrangements for an account in reverse chronological order
  17. Changes rate and financial information relating to a utility service agreement
  18. Displays an account's utility financial history
  19. Look up cities or zip code by state
  20. Displays customer contacts on a specific person
  21. Creates a trouble order not linked to an account
  22. Displays financial history (bills and payments)
Down
  1. Inquires, adds, or changes premises information, such as address and landlord information
  2. Maintains information of a delinquent account that has been referred to a collection agency
  3. Creates a Service Investigation Order
  4. Displays pending orders by premises
  5. Inquires, adds, changes, activates, and cancels EFT master file information
  6. Creates a trouble order linked to an account
  7. Displays summary information regarding an account or premises and related activities such as trouble orders, service orders, and marketing programs
  8. Displays individual charges for service agreements
  9. Displays usage related to a premises
  10. Displays Budget information, including next and current amounts
  11. Adds transaction records either as a result of an add or change to the EFT master record
  12. Completes a trouble or master trouble order
  13. Creates a Turn Off order
  14. Displays an account's deposit financial history
  15. Displays a default mailing address
  16. Inquires, adds, or changes person information
  17. View Cancel/Rebill information
  18. Changes or adds billing, financial, and marketing information
  19. Initiates and shows history of a credit and collection event
  20. Displays billing history
  21. Adds or changes an account's deposit
  22. Displays customer contacts by user and date

44 Clues: Creates a Turn On order • Creates a Turn Off order • Adds or changes an order • Displays billing history • Completes a Turn On order • Completes a Turn Off order • Displays meter read history • View Cancel/Rebill information • Maintains information about meters • Displays a default mailing address • Displays pending orders by premises • Look up cities or zip code by state • ...

ESB Exam Review 2024-04-28

ESB Exam Review crossword puzzle
Across
  1. The amount of gross sales from goods and services.
  2. What analysis is a tool used for evaluating business opportunities?
  3. The amount of money a business should have available in the first three to six months for the emergencies that often arise when a company is just beginning.
  4. The 1st step in sales process, finding customers; deciding whether they need your product and can afford it.
  5. What type of pricing is it when a business charges a high price for a product or service to appeal to customers who want a luxury product. An example of this is designer clothing.
  6. The costs a business has to maintain operations and sell goods and services.
  7. What financing is a method of financing a startup business by selling shares of ownership in the business?
  8. External obstacles in a SWOT analysis.
  9. What investor interested in financing startup ventures?
  10. The 2nd step in the sales process, thinking about the market and ways to convince customers to buy your product or service.
  11. The 6th step in sales process, getting customers to buy your product or service.
  12. Abbreviation of a business sells goods to other businesses that are the end customer.
Down
  1. Starting a business by yourself, without any outside investment. Bootstrapping
  2. a business by raising money from a large number of people online.
  3. It is the one-time sum required to start a business and cover the startup expenditures.
  4. The 7th step in the sales process, providing good customer service to retain customers and ensure repeat business and get referrals.
  5. The amount of money a business owes to vendors.
  6. The 4th step in the sales process.
  7. A short statement that summarizes the benefits a company gives to its customer segments.
  8. What is the amount of revenue required to cover your expenses. It helps a business owner know how many of their products must be sold to pay the bills successfully.
  9. Digital sales channels, sales conducted online, such as by purchasing sneakers through a website.
  10. A market with a limited number of customers within a market who are the most likely to buy a product or service.
  11. The 3rd step in the sales process, talking to customers.

23 Clues: The 4th step in the sales process. • External obstacles in a SWOT analysis. • The amount of money a business owes to vendors. • The amount of gross sales from goods and services. • What investor interested in financing startup ventures? • The 3rd step in the sales process, talking to customers. • a business by raising money from a large number of people online. • ...

ESB Exam Review 2024-04-28

ESB Exam Review crossword puzzle
Across
  1. A short statement that summarizes the benefits a company gives to its customer segments.
  2. What financing is a method of financing a startup business by selling shares of ownership in the business?
  3. What type of pricing is it when a business charges a high price for a product or service to appeal to customers who want a luxury product. An example of this is designer clothing.
  4. Digital sales channels, sales conducted online, such as by purchasing sneakers through a website.
  5. A market with a limited number of customers within a market who are the most likely to buy a product or service.
  6. Abbreviation of a business sells goods to other businesses that are the end customer.
  7. The 7th step in the sales process, providing good customer service to retain customers and ensure repeat business and get referrals.
  8. The amount of gross sales from goods and services.
  9. The 3rd step in the sales process, talking to customers.
  10. is the amount of revenue required to cover your expenses. It helps a business owner know how many of their products must be sold to pay the bills successfully. breakevenpoint
  11. Starting a business by yourself, without any outside investment. Bootstrapping
  12. Fund The amount of money a business should have available in the first three to six months for the emergencies that often arise when a company is just beginning.
Down
  1. The 4th step in the sales process.
  2. It is the one-time sum required to start a business and cover the startup expenditures.
  3. The amount of money a business owes to vendors.
  4. The costs a business has to maintain operations and sell goods and services.
  5. The 1st step in sales process, finding customers; deciding whether they need your product and can afford it.
  6. The 6th step in sales process, getting customers to buy your product or service.
  7. What analysis is a tool used for evaluating business opportunities?
  8. External obstacles in a SWOT analysis.
  9. The 2nd step in the sales process, thinking about the market and ways to convince customers to buy your product or service.
  10. a business by raising money from a large number of people online.
  11. What investor interested in financing startup ventures?

23 Clues: The 4th step in the sales process. • External obstacles in a SWOT analysis. • The amount of money a business owes to vendors. • The amount of gross sales from goods and services. • What investor interested in financing startup ventures? • The 3rd step in the sales process, talking to customers. • a business by raising money from a large number of people online. • ...

UNIT 2: APPLY PRINCIPLES OF CUSTOMER EXPERIENCE MANAGEMENT IN CRM 2022-01-10

UNIT 2: APPLY PRINCIPLES OF CUSTOMER EXPERIENCE MANAGEMENT IN CRM crossword puzzle
Across
  1. the happy and pleased cluster in the Hierarchy of Emotional Value.
  2. one example of touchpoints before purchase.
  3. the journey that customers will have with a brand.
  4. Customer experience (CX) is the product of an ___________ between an organisation and a customer throughout their relationship.
Down
  1. the only emotion group that is associated with effects on short-term spending.
  2. one of the main parts of a customer journey map.
  3. first step to manage customer experience.
  4. the times a potential customer or customer comes in contact with a brand.
  5. The customer journey begins when a customer asks about a product or service.

9 Clues: first step to manage customer experience. • one example of touchpoints before purchase. • one of the main parts of a customer journey map. • the journey that customers will have with a brand. • the happy and pleased cluster in the Hierarchy of Emotional Value. • the times a potential customer or customer comes in contact with a brand. • ...

Safer Gambling Knowledge Crossword 2025-03-11

Safer Gambling Knowledge Crossword crossword puzzle
Across
  1. You will find the latest version of the LCCP in the ____ folder
  2. The legislation which laid out our 3 licensing objectives back in 2005 (8,3)
  3. After reinstatement, the 24 hour period in which a customer must wait before they can play the machines is called the ____ period (7,3)
  4. A customer can choose to do this for a minimum 6 months, and a maximum of 12 (4,7)
  5. Whose responsibility is it to ensure gambling is carried out safely in the venue?
  6. The acronym IBAS stands for ‘Independent Betting ____ Service’
  7. The location in which the compliance folder should be kept
  8. The government body that sets out the LCCP requirements is called the ‘Gambling ___'
  9. There are ___ stages of the customer complaint process
  10. Local risks to the licensing objectives posed by the provision of gambling facilities are assessed in this document
  11. The third letter of the acronym AML stands for ___
Down
  1. This charity provides the National Gambling Helpline
  2. This 4 letter acronym refers to legislation from 2002
  3. This acronym can be used to remember the 3 licensing objectives
  4. The exclusion radius for a customer excluding from a venue with a bingo license is ___
  5. This must always be logged in conjunction with a self-exclusion
  6. The third stage of a customer interaction
  7. If an _____ customer plays the machine, their play must be stopped immediately and their stake returned
  8. The maximum number of B3 machines we can have in venue is 20%, this can be checked by completing a machine ____
  9. The acronym KYC stands for ‘Know Your ____’
  10. The surname of our current AML officer
  11. Staying in ____ leaflets can be found in both the entrance to the venue and in the customer toilets
  12. A ____ person is anyone who is at risk of being harmed by gambling
  13. You should help vulnerable customers by attempting to ___ their play

24 Clues: The surname of our current AML officer • The third stage of a customer interaction • The acronym KYC stands for ‘Know Your ____’ • The third letter of the acronym AML stands for ___ • This charity provides the National Gambling Helpline • This 4 letter acronym refers to legislation from 2002 • There are ___ stages of the customer complaint process • ...

Safer Gambling Knowledge Crossword 2025-03-11

Safer Gambling Knowledge Crossword crossword puzzle
Across
  1. You will find the latest version of the LCCP in the ____ folder
  2. The legislation which laid out our 3 licensing objectives back in 2005 (8,3)
  3. After reinstatement, the 24 hour period in which a customer must wait before they can play the machines is called the ____ period (7,3)
  4. A customer can choose to do this for a minimum 6 months, and a maximum of 12 (4,7)
  5. Whose responsibility is it to ensure gambling is carried out safely in the venue?
  6. The acronym IBAS stands for ‘Independent Betting ____ Service’
  7. The location in which the compliance folder should be kept
  8. The government body that sets out the LCCP requirements is called the ‘Gambling ___’
  9. There are ___ stages of the customer complaint process
  10. Local risks to the licensing objectives posed by the provision of gambling facilities are assessed in this document
  11. The third letter of the acronym AML stands for ___
Down
  1. This charity provides the National Gambling Helpline
  2. This 4 letter acronym refers to legislation from 2002
  3. This acronym can be used to remember the 3 licensing objectives
  4. The exclusion radius for a customer excluding from a venue with a bingo license is ___
  5. This must always be logged in conjunction with a self-exclusion
  6. The third stage of a customer interaction
  7. If an _____ customer plays the machine, their play must be stopped immediately and their stake returned
  8. The maximum number of B3 machines we can have in venue is 20%, this can be checked by completing a machine ____
  9. The acronym KYC stands for ‘Know Your ____’
  10. The surname of our current AML officer
  11. Staying in ____ leaflets can be found in both the entrance to the venue and in the customer toilets
  12. A ____ person is anyone who is at risk of being harmed by gambling
  13. You should help vulnerable customers by attempting to ___ their play

24 Clues: The surname of our current AML officer • The third stage of a customer interaction • The acronym KYC stands for ‘Know Your ____’ • The third letter of the acronym AML stands for ___ • This charity provides the National Gambling Helpline • This 4 letter acronym refers to legislation from 2002 • There are ___ stages of the customer complaint process • ...

Safer Gambling Knowledge Crossword 2025-03-11

Safer Gambling Knowledge Crossword crossword puzzle
Across
  1. This 4 letter acronym refers to legislation from 2002
  2. This charity provides the National Gambling Helpline
  3. The surname of our current AML officer
  4. Exclude A customer can choose to do this for a minimum 6 months, and a maximum of 12 (4,7)
  5. Local risks to the licensing objectives posed by the provision of gambling facilities are assessed in this document
  6. You should help vulnerable customers by attempting to ___ their play
  7. The third stage of a customer interaction
  8. The government body that sets out the LCCP requirements is called the ‘Gambling ___’
  9. The exclusion radius for a customer excluding from a venue with a bingo license is ___
  10. Staying in ____ leaflets can be found in both the entrance to the venue and in the customer toilets
  11. If an _____ customer plays the machine, their play must be stopped immediately and their stake returned
  12. There are ___ stages of the customer complaint process
Down
  1. A ____ person is anyone who is at risk of being harmed by gambling
  2. The acronym IBAS stands for ‘Independent Betting ____ Service’
  3. The third letter of the acronym AML stands for ___
  4. The location in which the compliance folder should be kept
  5. Act The legislation which laid out our 3 licensing objectives back in 2005 (8,3)
  6. The acronym KYC stands for ‘Know Your ____’
  7. Whose responsibility is it to ensure gambling is carried out safely in the venue?
  8. This must always be logged in conjunction with a self-exclusion
  9. You will find the latest version of the LCCP in the ____ folder
  10. Off After reinstatement, the 24 hour period in which a customer must wait before they can play the machines is called the ____ period (7,3)
  11. This acronym can be used to remember the 3 licensing objectives
  12. The maximum number of B3 machines we can have in venue is 20%, this can be checked by completing a machine ____

24 Clues: The surname of our current AML officer • The third stage of a customer interaction • The acronym KYC stands for ‘Know Your ____’ • The third letter of the acronym AML stands for ___ • This charity provides the National Gambling Helpline • This 4 letter acronym refers to legislation from 2002 • There are ___ stages of the customer complaint process • ...

Safer Gambling Knowledge 2025-03-11

Safer Gambling Knowledge crossword puzzle
Across
  1. A ____ person is anyone who is at risk of being harmed by gambling
  2. The surname of our current AML officer
  3. Off After reinstatement, the 24 hour period in which a customer must wait before they can play the machines is called the ____ period (7,3)
  4. The third stage of a customer interaction
  5. This must always be logged in conjunction with a self-exclusion
  6. Act The legislation which laid out our 3 licensing objectives back in 2005 (8,3)
  7. Whose responsibility is it to ensure gambling is carried out safely in the venue?
  8. This 4 letter acronym refers to legislation from 2002
  9. The maximum number of B3 machines we can have in venue is 20%, this can be checked by completing a machine ____
  10. The government body that sets out the LCCP requirements is called the ‘Gambling ___’
  11. If an _____ customer plays the machine, their play must be stopped immediately and their stake returned
  12. The location in which the compliance folder should be kept
Down
  1. The exclusion radius for a customer excluding from a venue with a bingo license is ___
  2. The third letter of the acronym AML stands for ___
  3. You will find the latest version of the LCCP in the ____ folder
  4. The acronym KYC stands for ‘Know Your ____’
  5. There are ___ stages of the customer complaint process
  6. Staying in ____ leaflets can be found in both the entrance to the venue and in the customer toilets
  7. You should help vulnerable customers by attempting to ___ their play
  8. The acronym IBAS stands for ‘Independent Betting ____ Service’
  9. Local risks to the licensing objectives posed by the provision of gambling facilities are assessed in this document
  10. This charity provides the National Gambling Helpline
  11. This acronym can be used to remember the 3 licensing objectives
  12. Exclude A customer can choose to do this for a minimum 6 months, and a maximum of 12 (4,7)

24 Clues: The surname of our current AML officer • The third stage of a customer interaction • The acronym KYC stands for ‘Know Your ____’ • The third letter of the acronym AML stands for ___ • This charity provides the National Gambling Helpline • This 4 letter acronym refers to legislation from 2002 • There are ___ stages of the customer complaint process • ...

Customer Service Week Crossword Puzzle 2017-09-07

Customer Service Week Crossword Puzzle crossword puzzle
Across
  1. To move forward in a purposeful way
  2. A feeling of deep admiration for someone or something elicited by their abilities, qualities or achievements
  3. To make great efforts to achieve something
  4. The quality of being honest and having strong moral principles
  5. Carry out or put into effect
  6. To grow and become more advance and mature
  7. The fact or condition of being responsible for ones actions
  8. To use something to maximum advantage
Down
  1. The achievement of a level of performance that does not vary greatly over time
  2. Being dedicated to a cause and/or activity
  3. At McKesson MMS CS, who comes first?
  4. The quality of being outstanding
  5. Create a feeling, especially a positive one in a person
  6. The combined action of a group of people
  7. To achieve the desired result

15 Clues: Carry out or put into effect • To achieve the desired result • The quality of being outstanding • To move forward in a purposeful way • At McKesson MMS CS, who comes first? • To use something to maximum advantage • The combined action of a group of people • Being dedicated to a cause and/or activity • To make great efforts to achieve something • ...

BPW Group Customer Service Week 2023-09-19

BPW Group Customer Service Week crossword puzzle
Across
  1. Top up again and again
  2. Consistent outstanding and quality work
  3. Customer satisfaction
  4. Assistance or advise given to customers
  5. Become involved or interested in
  6. Part of the Group
  7. Project with Cornerstone Advisors
  8. Easy access to your money
Down
  1. Assess adherence to regulation
  2. Courage, Commitment, Care, Collaboration, Continuous Improvement
  3. All hands on deck to achieve our goals
  4. Cash back on loans
  5. Paid twice a year
  6. An expression of dissatisfaction
  7. Provide help and raise money

15 Clues: Paid twice a year • Part of the Group • Cash back on loans • Customer satisfaction • Top up again and again • Easy access to your money • Provide help and raise money • Assess adherence to regulation • An expression of dissatisfaction • Become involved or interested in • Project with Cornerstone Advisors • All hands on deck to achieve our goals • ...

Customer Service Week - Mission Possible 2025-09-17

Customer Service Week - Mission Possible crossword puzzle
Across
  1. Done at the right moment; punctual. (6 letters)
  2. Quick to react or reply, especially to customer needs. (9 letters)
  3. Taking initiative before problems arise. (9 letters)
  4. Cooperative effort among a group. (8 letters)
  5. Optimistic attitude that uplifts others. (10 letters)
  6. Willing to adjust to changing circumstances. (8 letters)
Down
  1. Work together to achieve a goal. (10 letters)
  2. Calm and tolerant, even when things take time. (7 letters)
  3. Thoughtful of others’ feelings and needs. (11 letters)
  4. Provide help or encouragement. (7 letters)
  5. Free from mistakes; precise. (8 letters)
  6. Always ready to assist or support. (7 letters)
  7. Confidence in someone’s reliability. (5 letters)
  8. Able to move or adapt quickly and easily. (5 letters)
  9. Gentle and caring in interactions. (4 letters)

15 Clues: Free from mistakes; precise. (8 letters) • Provide help or encouragement. (7 letters) • Work together to achieve a goal. (10 letters) • Cooperative effort among a group. (8 letters) • Always ready to assist or support. (7 letters) • Gentle and caring in interactions. (4 letters) • Done at the right moment; punctual. (6 letters) • ...

Introduction to Business 2023-06-30

Introduction to Business crossword puzzle
Across
  1. One of the 4 Ps that can impact the demand curve
  2. A symbol or logo associated with a particular business
  3. An arrangement where the supplier is paid only after the retailer has collected money from the consumer
  4. A method of advertising that shows customers that everyone enjoys the product and so should they
  5. An element of marketing that makes sure the contents of a product are protected
  6. The method of payment that allows the owner to receive payment immediately and the customer to receive change
  7. "I prefer burgers to chicken" - this is an influence on customer purchases
  8. Customer purchases may be influenced on based on this - related to the product itself
  9. If customers purchase using Hire Purchase, this amount will be added to the total
  10. A written guarantee or promise
Down
  1. Business charges interest while you pay over time
  2. Customer purchases is impacted by this behaviour
  3. One of the 4 Ps
  4. A government appointed office to investigate malpractice
  5. A way of promoting goods using attractive display
  6. Legal ownership or rights for certain types of material
  7. Received from a customer after they have purchased a good or service
  8. A method of advertising that could show customers what a product contains
  9. "I have always use this brand I will continue to do so"
  10. Business reserves items for you while you pay over time

20 Clues: One of the 4 Ps • A written guarantee or promise • Customer purchases is impacted by this behaviour • One of the 4 Ps that can impact the demand curve • Business charges interest while you pay over time • A way of promoting goods using attractive display • A symbol or logo associated with a particular business • Legal ownership or rights for certain types of material • ...

Key Elements in Market Research 2024-11-24

Key Elements in Market Research crossword puzzle
Across
  1. : Amount of money the customer pays for a product or service.
  2. : Number of people interested in a product or service.
  3. : Type of research focused on observational descriptions.
  4. : A tangible or intangible good that satisfies a customer need.
  5. : Situation that requires analysis to find a solution.
  6. : Subdivision of specific questions within a main problem.
  7. Factors that directly or indirectly affect a marketing problem.
Down
  1. : Communication strategies to encourage the purchase of a product.
  2. : An approach that combines quantitative and qualitative methods.
  3. : Type of research based on measurable and numerical data.
  4. : Written and detailed representation of symptoms and causes of a problem.
  5. : Discipline that studies markets and the satisfaction of needs.
  6. : Key question that guides the resolution of the problem.
  7. : Distribution network that brings products to final consumers.
  8. Process of study to obtain data to solve a problem.
  9. Set of goods and services available on the market.

16 Clues: Set of goods and services available on the market. • Process of study to obtain data to solve a problem. • : Number of people interested in a product or service. • : Situation that requires analysis to find a solution. • : Type of research focused on observational descriptions. • : Key question that guides the resolution of the problem. • ...

Rise Up 2023-09-29

Rise Up crossword puzzle
Across
  1. Yes or No
  2. The different compartments of Walmart
  3. Employees interact
  4. Large Chains of privatized stores
  5. a good way to manage goals
  6. advertisement campaigns
  7. something that cannot be fully answered without extended responses
  8. a Business that sells goods
  9. The process of selling goods
  10. The use of technology to enhance shopping
  11. what's being sold
Down
  1. To push more goods onto someone
  2. To Serve a customer
  3. How people feel about a company
  4. The producer of goods
  5. To prevent shoplifting
  6. ask questions
  7. actions you pay for instead of goods
  8. A system to track sales

19 Clues: Yes or No • ask questions • what's being sold • Employees interact • To Serve a customer • The producer of goods • To prevent shoplifting • advertisement campaigns • A system to track sales • a good way to manage goals • a Business that sells goods • The process of selling goods • To push more goods onto someone • How people feel about a company • Large Chains of privatized stores • ...

Lemonade Day Crossword Puzzle 2023-02-15

Lemonade Day Crossword Puzzle crossword puzzle
Across
  1. all expenses and revenue
  2. money that is not spent, but set aside for later
  3. the costs for your business
  4. making people aware
  5. selling a product or service for profit
  6. dividing something for everyone to have
Down
  1. all money coming into your business
  2. someone who buys from a business or service
  3. a person who starts a business of their own
  4. money made from your product or service
  5. money borrowed and must be paid back
  6. the target set to achieve
  7. possibility of a loss

13 Clues: making people aware • possibility of a loss • all expenses and revenue • the target set to achieve • the costs for your business • all money coming into your business • money borrowed and must be paid back • money made from your product or service • selling a product or service for profit • dividing something for everyone to have • someone who buys from a business or service • ...

BUSINESS 2018-10-26

BUSINESS crossword puzzle
Across
  1. THE DIFFERENCE BETWEE WHAT A PRODUCT COSTS TO MAKE AND ITS SELLING PRICE
  2. COOPERATION BETWEEN A GROUP OF PEOPLE TO ACHIEVE A GOAL
  3. AN ITEM THAT YOU SELL
  4. THE AMOUNT OF MONEY YOUR BUSINESS GENERATES
  5. SOMEONE WHO BUYS YOUR GOODS OR SERVICES
  6. A GATHERING OF PEOPLE FOR TRAINING, IDEAS EXCHANGE OR PROMOTIONS
  7. A SHEET DETAILING MONEY OWED FOR A PRODUCT OR SERVICE
  8. A NEW AND EXCITING DEVELOPMENT
  9. A LONG TERM PLAN
  10. THE ORGANISATION AND SYSTEMS YOU NEED TO RUN AND MANAGE A BUSINESS
  11. THE COSTS OF RUNNING A BUSINESS
Down
  1. HOW MUCH MONEY YOUR BUSINESS MAKES AFTER YOUR COSTS HAVE BEEN DEDUCTED
  2. A DATE BY WHICH SOMETHING MUST BE DONE
  3. A CONVERSATION THROUGH WHICH AN EMPLOYER ASSESSES CANDIDATES FOR A JOB
  4. SOMETHING YOU PROVIDE FOR A CUSTOMER THAT IS NOT A PRODUCT
  5. THE VARIOUS WAYS IN WHICH YOU COMMUNICATE WITH YOUR CUSTOMERS
  6. A REDUCTION IN PRICE
  7. THE PROCESS BY WHICH TWO OR MORE PARTIES REACH AN AGREEMENT
  8. A TERM RELATING TO MONEY AND ITS MANAGEMENT
  9. A BUSINESS MODEL IN WHICH MORE THAN ONE PARTY HAS AN INTEREST

20 Clues: A LONG TERM PLAN • A REDUCTION IN PRICE • AN ITEM THAT YOU SELL • A NEW AND EXCITING DEVELOPMENT • THE COSTS OF RUNNING A BUSINESS • A DATE BY WHICH SOMETHING MUST BE DONE • SOMEONE WHO BUYS YOUR GOODS OR SERVICES • A TERM RELATING TO MONEY AND ITS MANAGEMENT • THE AMOUNT OF MONEY YOUR BUSINESS GENERATES • A SHEET DETAILING MONEY OWED FOR A PRODUCT OR SERVICE • ...

Fibre 2023-05-01

Fibre crossword puzzle
Across
  1. the most Northern city we provide Fibre in
  2. CSR manager
  3. Our streaming TV service brand name
  4. When a customer changes to a faster speed
  5. "Thank you for calling Vianet. (name) speaking, how can I help you today?"
  6. Last name of Vianet Owner
  7. The cost to bring the fibre to the home
  8. Our Third party cable provider in North Bay
  9. Orange Pipe
  10. our brand name of our VOIP service
Down
  1. what we submit when a customer requests a payment extension
  2. Where we submit sick days and time off requests
  3. what we do to accounts on lock day
  4. Our Third party cable provider in Sudbury
  5. The notice you receive when you download copywritten material
  6. Minimum 2 months, maximum 6 months for $20/mo
  7. We coordinate these with Ontario OneCall
  8. Our wireless router brand name
  9. The town our Southern office is located in
  10. The tool we use to check availability
  11. Southern Fibre Scheduler
  12. The location that has 50/10 Fibre for $99.95
  13. Fibre To The Home
  14. the hardware that brings the fibre into the home

24 Clues: CSR manager • Orange Pipe • Fibre To The Home • Southern Fibre Scheduler • Last name of Vianet Owner • Our wireless router brand name • what we do to accounts on lock day • our brand name of our VOIP service • Our streaming TV service brand name • The tool we use to check availability • The cost to bring the fibre to the home • We coordinate these with Ontario OneCall • ...

Complaint Tracking and Resolution 2023-06-07

Complaint Tracking and Resolution crossword puzzle
Across
  1. is the catagory when the customer complain about Multiple Contacts/Transfers Necessary or the lack of follow up
  2. is used in the system of record if the customer search results do not return any customer information.
  3. is the catagory when the customer complain about payment/Posting Issue or suit Filed in Error
Down
  1. text box is character limit is indicated under the field.
  2. is Concern (or dissatisfaction) with a bank product, service or employee conduct that would require corrective action to remediate an issue caused by the bank.
  3. Pressure Employee used unethical tactics or pressure on the customer to submit a payment or open undesired new accounts and services.
  4. When in doubt
  5. is an existing account holder, an Authorized Third Party (ATP), a guarantor or an applicant for a Bank of America product or service.
  6. Misconduct is when an employee knowingly and unethically violated company policy or code of conduct

9 Clues: When in doubt • text box is character limit is indicated under the field. • is the catagory when the customer complain about payment/Posting Issue or suit Filed in Error • is used in the system of record if the customer search results do not return any customer information. • ...

1.03 GLOSSARY 2024-09-13

1.03 GLOSSARY crossword puzzle
Across
  1. Community Individuals employed in local/area organizations
  2. Any item that is used to accomplish another activity, such as
  3. wanted or needed by consumers is identified by a business as
  4. The possibility of loss (failure) or gain (success).
  5. Development: (Involves coming up with a detailed description
  6. Ethics The basic principles that govern a business’s actions.
  7. Media: Forms of electronic communications through which users
  8. services.
  9. an idea, explained from the perspective of your customer.)
  10. Resources: Suppliers of inputs that come from outside a
  11. Agencies: Special government organizations set up for a
  12. Opportunities: A situation in which a product or service is
Down
  1. goods and services.
  2. Planning Defining your organization’s goals, structure, and
  3. purpose such as the management of resources, financial
  4. An experienced worker who can act as a guide to new
  5. communities, network, share information, etc.
  6. a good, service, or idea; qualified lead.
  7. career, and professional goals.
  8. To connect with individuals who might help accomplish
  9. Vendors; businesses from which other businesses buy goods
  10. Customer: Any person or business with the potential to
  11. of industries, or national security issues.
  12. A supplier of goods, usually a wholesaler or distributor.
  13. strategy.
  14. being supplied by rival companies

26 Clues: services. • strategy. • goods and services. • career, and professional goals. • being supplied by rival companies • a good, service, or idea; qualified lead. • of industries, or national security issues. • communities, network, share information, etc. • An experienced worker who can act as a guide to new • The possibility of loss (failure) or gain (success). • ...

Providing the Ultimate Customer Experience 2022-04-12

Providing the Ultimate Customer Experience crossword puzzle
Across
  1. We can achieve the Ultimate Customer Experience by exceeding ________.
  2. A seamless customer journey enhances the Ultimate Customer __________.
  3. Empathy is important for the issue __________ stage.
  4. The CX ________ is a key resource for learning more about each touchpoint of the journey stages.
  5. Which stage is ongoing and allows you to connect with a client?
  6. During which stage does the customer negotiate pricing and discuss payment options?
Down
  1. What is the name of the Ultimate Online Resource containing the Customer Journey Map?
  2. During which stage does the customer research BMW or visit a Center?
  3. During which stage does the customer come in for routine maintenance?
  4. Ensure a seamless experience, be sure to time respect your customer's ______.

10 Clues: Empathy is important for the issue __________ stage. • Which stage is ongoing and allows you to connect with a client? • During which stage does the customer research BMW or visit a Center? • During which stage does the customer come in for routine maintenance? • We can achieve the Ultimate Customer Experience by exceeding ________. • ...

ODSP Accommodation Policy 2014-05-15

ODSP Accommodation Policy crossword puzzle
Across
  1. Customer services for persons with disabilities are provided in a manner that affords ________ opportunity and benefit
  2. Customer services for persons with disabilities provide maximum ___________, while respecting their right to privacy and security
  3. Customer services for persons with disabilities are provided in a manner that is __________ to their needs
  4. Customer services for persons with disabilities provide maximum autonomy, while respecting their right to privacy and security
  5. Customer services for persons with disabilities are provided in a manner that promotes their ______________ and full participation
  6. Information and communication __________
  7. Respect for _____________
Down
  1. alternate _________
  2. Customer services for persons with disabilities are responsive to their customer service requirements and delivered in a ________ manner
  3. __________ for Ontarians with Disabilities Act, 2005 (AODA)

10 Clues: alternate _________ • Respect for _____________ • Information and communication __________ • __________ for Ontarians with Disabilities Act, 2005 (AODA) • Customer services for persons with disabilities are provided in a manner that is __________ to their needs • ...

Matt Murphy Pharmacy Crossword 2025-11-11

Matt Murphy Pharmacy Crossword crossword puzzle
Across
  1. : Type of medication sold without a prescription
  2. : Professional in charge of a pharmacy
  3. : Common health service offered in pharmacies
  4. : Protective bottle top that helps keep children safe
  5. : The name and address of this local pharmacy
  6. : The length of time we’ve been open, at least?
  7. : Rubber that fits on the end of a walking stick
  8. : Garment used to improve circulation and prevent swelling in the le
Down
  1. : Member of the pharmacy team who assists in dispensing and customer service
  2. : Pleasant smell from perfumes or aftershaves
  3. : Record of a medicine supplied to a customer
  4. : Person who prepares and supplies medicines under a pharmacist’s supervision
  5. : Area of the pharmacy where customers are served
  6. : Receptacle to hold urine at night – or a racing bird
  7. : Sweet-tasting medicine, often for child
  8. : Advice on use of your medicines provided by the pharmacist for free

16 Clues: : Professional in charge of a pharmacy • : Sweet-tasting medicine, often for child • : Record of a medicine supplied to a customer • : Common health service offered in pharmacies • : The name and address of this local pharmacy • : Pleasant smell from perfumes or aftershaves • : Type of medication sold without a prescription • ...

Front of House - Customer Focus 2013-09-16

Front of House - Customer Focus crossword puzzle
Across
  1. The new more robust blend of coffee at Hudsons Coffee
  2. The FOH role is a ------------ one
  3. The loyalty program offered by Hudsons Coffee
  4. The original coffee blend at Hudsons Coffee is which blend
  5. These will assist us with getting the job done
  6. This ensures the customer is at the center of all that we do
  7. There are three sections to the day commonly known as
  8. We take what to help personalise the customer's experience in store
  9. Adds to the customer experience and builds sales
Down
  1. The customer ------- is what we say we will deliver to the customer
  2. To get the order right, ------ the order from the screen
  3. The steps of ------- assist us to deliver on the customer's experience
  4. Ensures that aces are in their places
  5. This active activity will help us consolidate our skills and knowledge
  6. Having this about our product will support our upsell offer

15 Clues: The FOH role is a ------------ one • Ensures that aces are in their places • The loyalty program offered by Hudsons Coffee • These will assist us with getting the job done • Adds to the customer experience and builds sales • The new more robust blend of coffee at Hudsons Coffee • There are three sections to the day commonly known as • ...

Service Marketing 2015-10-05

Service Marketing crossword puzzle
Across
  1. something that is experienced and cannot be touched or preserved.
  2. a lack of consistency in inputs and outputs during the service production process.
  3. how efficiently service inputs are transformed into outputs that add value for customers.
  4. the physi- cal site where service opera- tions take place .
  5. tangible actions to goods and other physical possessions belonging to customers.
  6. a period of time during which customers interact directly with a service
  7. services: service elements within any type of business that facilitate creation of, or add value to, its final output.
  8. an advantage or gain that customers obtain from performance of a service or use of a physical good.
  9. services that involve tangible actions to people's bodies.
Down
  1. intangible actions directed at customers' assets.
  2. services that require minimal or no direct contact between customers and the service organization.
  3. physical objects or devices that provide benefits for customers through ownership or use.
  4. a particular method of operations or series of actions, typically involving steps that need to occur in a defined sequence.
  5. an act or performance that creates benefits for customers by bringing about a desired change in—or on behalf of—the recipient.
  6. the degree to which a service satisfies customers by meeting their needs, wants, and expectations.
  7. the portion of a nations economy represented by services of all kinds, including those offered by public and non-profit organizations.
  8. all components of the service performance that create value for customers.
  9. a specific encounter between customer and service provider in which the outcome has proved especially satisfying or dissatisfying for one or both parties.
  10. customers and employees who are involved in service production.
  11. the core output (either a service or a manufactured good) produced by a firm.

20 Clues: intangible actions directed at customers' assets. • services that involve tangible actions to people's bodies. • the physi- cal site where service opera- tions take place . • customers and employees who are involved in service production. • something that is experienced and cannot be touched or preserved. • ...

New vocab 2021-09-10

New vocab crossword puzzle
Across
  1. the calculated area of a property x1.5 to get billable area
  2. our cost of electricity used passed to the customer without markup
  3. customer requests investigation of bill
  4. #days billed for
  5. Equivalent Residential Unit
  6. capacity measure of solid waste
  7. Meter read needs review; delays bill
  8. Fee charged for any active service
  9. kWh
Down
  1. a central location where solid waste is taken
  2. charge added to defray the cost of capacity
  3. average winter consumption -water
  4. water unit; Kgal/Tgal
  5. usage information gathered from meter
  6. billing structure based on volume used
  7. usage; srvc quantity
  8. charge added to some sewer services for particles in the water.
  9. Validation, estimation and editing
  10. History based consumption - Sewer

19 Clues: kWh • #days billed for • usage; srvc quantity • water unit; Kgal/Tgal • Equivalent Residential Unit • capacity measure of solid waste • average winter consumption -water • History based consumption - Sewer • Validation, estimation and editing • Fee charged for any active service • Meter read needs review; delays bill • usage information gathered from meter • ...

Key Elements in Market Research 2024-11-24

Key Elements in Market Research crossword puzzle
Across
  1. : Amount of money the customer pays for a product or service.
  2. : Number of people interested in a product or service.
  3. : Type of research focused on observational descriptions.
  4. : A tangible or intangible good that satisfies a customer need.
  5. : Situation that requires analysis to find a solution.
  6. : Subdivision of specific questions within a main problem.
  7. Factors that directly or indirectly affect a marketing problem.
Down
  1. : Communication strategies to encourage the purchase of a product.
  2. : An approach that combines quantitative and qualitative methods.
  3. : Type of research based on measurable and numerical data.
  4. : Written and detailed representation of symptoms and causes of a problem.
  5. : Discipline that studies markets and the satisfaction of needs.
  6. : Key question that guides the resolution of the problem.
  7. : Distribution network that brings products to final consumers.
  8. Process of study to obtain data to solve a problem.
  9. Set of goods and services available on the market.

16 Clues: Set of goods and services available on the market. • Process of study to obtain data to solve a problem. • : Number of people interested in a product or service. • : Situation that requires analysis to find a solution. • : Type of research focused on observational descriptions. • : Key question that guides the resolution of the problem. • ...

M-School Final 2024-12-09

M-School Final crossword puzzle
Across
  1. Collaborating with personalities to promote products
  2. Moments where a customer interacts with a brand
  3. Strategies to reward customers and encourage repeat purchases
  4. Senior Director of Brand Marketing for Call of Duty
  5. Number of times content is displayed, regardless of clicks
  6. Process a customer takes from learning about a product to post-purchase actions
  7. Specific metrics that indicate campaign performance
  8. First stage where customers learn about a brand or product
  9. Stage where customers evaluate a product or service
  10. Strategy for managing interactions with customers
  11. Measurements used to evaluate marketing efforts
  12. Stages a customer goes through from awareness to post-purchase
  13. Content that spreads rapidly online, often used in awareness campaigns
  14. Co-director of LMU’s M-School program
Down
  1. Customizing content or messages for individual customers
  2. Prompt encouraging the audience to take a specific action
  3. Fashion-forward footwear brand featured in M-School projects
  4. Activities after purchase, such as reviews and loyalty programs
  5. Online ads displayed as banners on websites
  6. Decision-making stage where a customer buys a product
  7. Measurements like likes, shares, and comments showing interaction
  8. Coordinating marketing across multiple channels for a seamless experience

22 Clues: Co-director of LMU’s M-School program • Online ads displayed as banners on websites • Moments where a customer interacts with a brand • Measurements used to evaluate marketing efforts • Strategy for managing interactions with customers • Senior Director of Brand Marketing for Call of Duty • Specific metrics that indicate campaign performance • ...

D and I Airports 2019-06-06

D and I Airports crossword puzzle
Across
  1. what is the code for hamilton airport
  2. what is done to check passenger luggage
  3. what passenger facility needs to be on airside and landside
  4. what is new zealands airline code
  5. what does the customer service agent give with your passport
  6. where can you change money over to a foreign countries
  7. new plymouth three letter code is
  8. why would a pilot get passengers to fasten seat belts
  9. what is on airside that starts with i
  10. kapiti coast airport is where
  11. number of runways Auckland airport has
Down
  1. how many hours do you have to arrive before your international flight departs
  2. dont leave your bags
  3. what is the terminal that starts with d
  4. what is the main facility everyone uses while waiting at the airport
  5. OOL code is for what city
  6. who directs the aircrafts
  7. what will passengers need to show to a customer service agent
  8. what is used for the aircraft during take off and landing
  9. you will need to show a boarding pass when going

20 Clues: dont leave your bags • OOL code is for what city • who directs the aircrafts • kapiti coast airport is where • what is new zealands airline code • new plymouth three letter code is • what is the code for hamilton airport • what is on airside that starts with i • number of runways Auckland airport has • what is done to check passenger luggage • ...

Customer Canvas 2021-03-18

Customer Canvas crossword puzzle
Across
  1. - Paraphrasing what your customer has said
  2. - Wrap up the call
  3. - setting realistic timeframes
  4. - confirming whats on cover
  5. - Loyalty
Down
  1. - First step of the canvas
  2. - 3 letter word in the canvas
  3. - Heartbeat
  4. - Elevating customer service to?

9 Clues: - Loyalty • - Heartbeat • - Wrap up the call • - First step of the canvas • - confirming whats on cover • - 3 letter word in the canvas • - setting realistic timeframes • - Elevating customer service to? • - Paraphrasing what your customer has said

ESB Exam Review 2024-04-28

ESB Exam Review crossword puzzle
Across
  1. The 4th step in the sales process.
  2. What investor interested in financing startup ventures?
  3. The 3rd step in the sales process, talking to customers.
  4. The amount of money a business should have available in the first three to six months for the emergencies that often arise when a company is just beginning.
  5. What financing is a method of financing a startup business by selling shares of ownership in the business?
  6. A short statement that summarizes the benefits a company gives to its customer segments.
  7. It is the one-time sum required to start a business and cover the startup expenditures.
  8. Abbreviation of a business sells goods to other businesses that are the end customer.
  9. A market with a limited number of customers within a market who are the most likely to buy a product or service.
  10. What analysis is a tool used for evaluating business opportunities?
Down
  1. What is the amount of revenue required to cover your expenses. It helps a business owner know how many of their products must be sold to pay the bills successfully.
  2. Financing a business by raising money from a large number of people online.
  3. Starting a business by yourself, without any outside investment.
  4. The 6th step in sales process, getting customers to buy your product or service.
  5. Digital sales channels, sales conducted online, such as by purchasing sneakers through a website.
  6. The amount of money a business owes to vendors.
  7. The costs a business has to maintain operations and sell goods and services.
  8. The amount of gross sales from goods and services.
  9. The 1st step in sales process, finding customers; deciding whether they need your product and can afford it.
  10. The 2nd step in the sales process, thinking about the market and ways to convince customers to buy your product or service.
  11. External obstacles in a SWOT analysis.
  12. What type of pricing is it when a business charges a high price for a product or service to appeal to customers who want a luxury product. An example of this is designer clothing.
  13. The 7th step in the sales process, providing good customer service to retain customers and ensure repeat business and get referrals.

23 Clues: The 4th step in the sales process. • External obstacles in a SWOT analysis. • The amount of money a business owes to vendors. • The amount of gross sales from goods and services. • What investor interested in financing startup ventures? • The 3rd step in the sales process, talking to customers. • Starting a business by yourself, without any outside investment. • ...

Place & People 2022-11-22

Place & People crossword puzzle
Across
  1. learning on the job
  2. Used in indirect distribution
  3. Intermediary involved
  4. Bulk buying
Down
  1. Percentage charge
  2. Charges commission
  3. System of ranking people found in certain cultures important in customer service
  4. Like a supermarket
  5. Straight to customer

9 Clues: Bulk buying • Percentage charge • Charges commission • Like a supermarket • learning on the job • Straight to customer • Intermediary involved • Used in indirect distribution • System of ranking people found in certain cultures important in customer service

Frankenstein Vocab 5 2025-03-17

Frankenstein Vocab 5 crossword puzzle
Across
  1. foot-stomping mad
  2. customer service voice
  3. spring break
  4. The Notebook
  5. spring meadow
  6. thoughtless
  7. extreme low
Down
  1. never giving in
  2. cats to baths
  3. Mt. Everest
  4. time out
  5. guise

12 Clues: guise • time out • Mt. Everest • thoughtless • extreme low • spring break • The Notebook • cats to baths • spring meadow • never giving in • foot-stomping mad • customer service voice

Marketing Crossword Puzzle 2024-09-03

Marketing Crossword Puzzle crossword puzzle
Across
  1. The process of dividing a market into distinct groups with common needs or characteristics.
  2. The practice of analyzing data and consumer behavior to make informed marketing decisions.
  3. A marketing strategy that focuses on selling directly to consumers through various channels
  4. The target audience for a product or service.
  5. The combination of factors used by a company to market a product, often referred to as the "4 Ps."(2 words)
  6. The aspect of utility related to the physical form or design of a product.
  7. A type of utility that adds value by making a product available at the time when consumers want it.
Down
  1. A set of actions designed to promote and sell a product or service.
  2. A measure of how much a product or service satisfies customer needs and wants.
  3. The process of creating, communicating, delivering, and exchanging offerings that have value for customers
  4. The overall image of a brand that is built through marketing and customer experiences.

11 Clues: The target audience for a product or service. • A set of actions designed to promote and sell a product or service. • The aspect of utility related to the physical form or design of a product. • A measure of how much a product or service satisfies customer needs and wants. • The overall image of a brand that is built through marketing and customer experiences. • ...

IAE 2025-11-13

IAE crossword puzzle
Across
  1. – A document sent to a customer to correct an invoice, showing that money is owed back to them (for example, after returning goods).
  2. – A company that is controlled or owned by another larger company.
  3. – The computer programs and applications used to perform specific tasks.
  4. – Money returned to a customer because they paid too much or returned a product.
  5. – One of three equal parts of a year, usually used for school or academic periods, not in accounting.
  6. – A specific part of a company that focuses on one area of work, such as accounting, marketing, or sales.
  7. – The main office or central location of a company or organization.
Down
  1. – The amount of money remaining in an account after all payments and receipts have been recorded.
  2. Part of the total amount paid in advance to secure a purchase or service.
  3. Work done to help a customer or client, often without producing a physical product
  4. – A type of tax added to the price of goods and services at each stage of production or sale.
  5. – A reduction in the usual price of a product or service.
  6. – One of four equal parts of a year, used in business to measure three months of financial activity.
  7. – The name, symbol, or design that identifies a company’s products and makes them different from competitors’ products.
  8. – A set or variety of similar products sold by the same company.

15 Clues: – A reduction in the usual price of a product or service. • – A set or variety of similar products sold by the same company. • – A company that is controlled or owned by another larger company. • – The main office or central location of a company or organization. • – The computer programs and applications used to perform specific tasks. • ...

Marketing and Advertising 2025-01-05

Marketing and Advertising crossword puzzle
Across
  1. to Action A statement or phrase encouraging the audience to take a specific action
  2. Unique identify of a business or product
  3. Money earned from selling a product service
  4. Activity or assistance provided to a customer need
  5. Audience Specific group of people a business aims to reach
  6. Catchy phrase or statement
  7. Other businesses offering similar products or service to the same target audience
  8. Process of promoting, selling, and distributing a product
Down
  1. Process of gathering information about a consumer, competitor and industry leads
  2. A person who purchases good or services for personal use
  3. Process of developing new or improved products or ideas
  4. Interaction between a brand and its audience
  5. A message designed to promote a product service, or idea to target audience
  6. Platforms used to deliver adveristement ex TV
  7. Information provided by customers about their experience
  8. Good or service created and sold
  9. Visual symbol or design to identify a company
  10. Use of images, colors and design elements of attraction
  11. Activities and methods used to increase awareness or sales
  12. Plan of action designed to meet a specific goal

20 Clues: Catchy phrase or statement • Good or service created and sold • Unique identify of a business or product • Money earned from selling a product service • Interaction between a brand and its audience • Platforms used to deliver adveristement ex TV • Visual symbol or design to identify a company • Plan of action designed to meet a specific goal • ...

Customer Care Crossword 2020-10-05

Customer Care Crossword crossword puzzle
Across
  1. Second level support team
  2. Rexall Rewards program
  3. National Customer Service Week Theme
  4. Project combining PharmaClik Rx and Nexxsys
  5. Survey held once a year for employees
  6. E-prescribing solution integrated with PharmaClik Rx
  7. Last Customer Care Team Building activity
Down
  1. New McKesson building street name
  2. 'L' stands for what in iLEAD
  3. Last virtual huddle theme
  4. First Linkedin Learning course topic
  5. Ticketing tool
  6. The 'A' stands for what in iCARE

13 Clues: Ticketing tool • Rexall Rewards program • Second level support team • Last virtual huddle theme • 'L' stands for what in iLEAD • The 'A' stands for what in iCARE • New McKesson building street name • First Linkedin Learning course topic • National Customer Service Week Theme • Survey held once a year for employees • Last Customer Care Team Building activity • ...

NIC 2021-09-22

NIC crossword puzzle
Across
  1. approved rates charged to customers
  2. open channel flow metering device
  3. person who buy goods and services
  4. step by step guide for different processes
  5. termination of the connection to service
  6. type of measuring device
  7. location where trucks load water
Down
  1. software used in NIC
  2. document issued to customer on a regular basis
  3. control mechanism used to regulate the flow of water
  4. land acquisition
  5. amount of water produced versus amount invoiced
  6. mechanical device to lift water from underground
  7. strategy to promote new business

14 Clues: land acquisition • software used in NIC • type of measuring device • location where trucks load water • strategy to promote new business • open channel flow metering device • person who buy goods and services • approved rates charged to customers • termination of the connection to service • step by step guide for different processes • ...

UNIT 4: ANALYSE SERVICE BREAKDOWN AND DECIDE RECOVERY SOLUTION 2022-01-10

UNIT 4: ANALYSE SERVICE BREAKDOWN AND DECIDE RECOVERY SOLUTION crossword puzzle
Across
  1. give the customers recognition at every opportunity.
  2. a follow-up approach when you have reassigned the customer's problem to somebody else.
  3. this occurs whenever the product or service delivered fails to meet customer needs, wants and expectations.
  4. a follow-up approach to solidify your relationship with the customer.
  5. a gap when the organisation offers a service that is different from what the consumer had expected.
Down
  1. domineering behaviour is part of the personality style of this group of customers.
  2. number of gaps captured in the Service Quality Model.
  3. "I can see you are really uncomfortable about this."
  4. these customers complain in a reasonable manner and are interested in how you are going to get the results.
  5. Step 1 of the service recovery techniques.

10 Clues: Step 1 of the service recovery techniques. • give the customers recognition at every opportunity. • "I can see you are really uncomfortable about this." • number of gaps captured in the Service Quality Model. • a follow-up approach to solidify your relationship with the customer. • domineering behaviour is part of the personality style of this group of customers. • ...

HR Services Customer Service Week 2021-09-27

HR Services Customer Service Week crossword puzzle
Across
  1. Others, What does the "H" in "Heart" represent for CSW?
  2. with Care, "R" in "Heart" for CSW,
  3. Always Behaviors Acronym
  4. Educator, Set up a meeting to discuss benefits during OE
  5. Preferred, Name of medical plan
  6. Standard, Our Leave of Absence Vendor
  7. Time Off, What PTO stands for
Down
  1. Behaviors, _____ ______ Demonstrates our Service Values
  2. "C" Always Behavior
  3. Legal Services Plan
  4. Expectations, "E" in "Heart" for CSW
  5. Medical and Vision plan vendor
  6. Tuition Reimbursement vendor
  7. 403B and 401K vendor
  8. Enrollment, Begins October 13th

15 Clues: "C" Always Behavior • Legal Services Plan • 403B and 401K vendor • Always Behaviors Acronym • Tuition Reimbursement vendor • Time Off, What PTO stands for • Medical and Vision plan vendor • Preferred, Name of medical plan • Enrollment, Begins October 13th • with Care, "R" in "Heart" for CSW, • Expectations, "E" in "Heart" for CSW • Standard, Our Leave of Absence Vendor • ...

Zurvita Customer Service Week 2017 2017-09-26

Zurvita Customer Service Week 2017 crossword puzzle
Across
  1. Zurvita meal replacement option
  2. Newest Zeal flavor
  3. Monthly Commissions
  4. Another way to earn commissions
  5. Triggered when they earn 3,000TBV
  6. Used to make sure a Consultant is paid at the correct rank
  7. One Time Customer
  8. Commissions paid weekly
Down
  1. 6 pak option for customers to try Zeal
  2. "_________ Rocks" is the theme for the Convention
  3. Someone who shares or sells the product
  4. People enrolled under a Consultant
  5. Smallest Starter Pak option
  6. Name of the monthly order for any customer
  7. Bonus paid for customers to will again the 2nd month on a LP

15 Clues: One Time Customer • Newest Zeal flavor • Monthly Commissions • Commissions paid weekly • Smallest Starter Pak option • Zurvita meal replacement option • Another way to earn commissions • Triggered when they earn 3,000TBV • People enrolled under a Consultant • 6 pak option for customers to try Zeal • Someone who shares or sells the product • ...

Vacation vip round 1 2023-03-24

Vacation vip round 1 crossword puzzle
Across
  1. ask questions to do this for the customer
  2. we follow these
  3. department that books dates
  4. location that does not offer a kids club
  5. minimum income 35k
Down
  1. historical location
  2. the office always has this made
  3. this is built for customer service
  4. read this verbatim
  5. one bedroom, 2 bedroom, extra night
  6. don't build a case for this certificate
  7. this should be spread in the office everyday
  8. the package starts here
  9. do this to start your shift

14 Clues: we follow these • read this verbatim • minimum income 35k • historical location • the package starts here • department that books dates • do this to start your shift • the office always has this made • this is built for customer service • one bedroom, 2 bedroom, extra night • don't build a case for this certificate • location that does not offer a kids club • ...

Einstein Tools 2024-03-06

Einstein Tools crossword puzzle
Across
  1. A tool used to find a customer's favorite channel.
  2. An electronic bill
  3. Interactive _________ Guides aka ITGs are helpful with fixing the customer's service
  4. Coupons, discounts, and Freebies are given to a loyal Xfinity Customer
  5. The customer puts their info in the automated system to assist with this...
Down
  1. A Tool that allows you to view all customer interactions with our products, services, and support channels on a single page that’s easy to navigate
  2. Articles that are used to help you keep up to date on policies and information.
  3. Rented _______ the customer receives from Xfinity to have access to their services in their home
  4. Return in funds given to the customer from Xfinity due to a problem or error.
  5. To watch fresh theater movies, Xfinity gives the option to rent an Xfinity On Demand movie or show. This is called a _______
  6. The __________ Statement estimates what we expect the next bill to be before it's printed
  7. Agent documentation that is used to make every future interaction effortless.
  8. A location for a collection of your _________ articles that you return to frequently.
  9. The Customer's _______ Statement shows a monthly report of services for the next cycle and what is due on the due date.
  10. _______ is set up by the customer that will allow the customer

15 Clues: An electronic bill • A tool used to find a customer's favorite channel. • _______ is set up by the customer that will allow the customer • Coupons, discounts, and Freebies are given to a loyal Xfinity Customer • The customer puts their info in the automated system to assist with this... • ...

Customer Service Week Crossword 2022-09-19

Customer Service Week Crossword crossword puzzle
Across
  1. What does the 'H' in CASH stand for?
  2. Be mindful of your ______ when speaking to customers
  3. Another word for a difficult customer
  4. What does the 'C' in CASH stand for?
Down
  1. Greet every customer with a smile
  2. Don't forget to say this before you hang up
  3. I must introduce myself to the customer by _______.
  4. Customer complaints should be seen as a source of _________ service.
  5. What does the 'A' in CASH stand for?
  6. What does the 'S' in CASH stand for?

10 Clues: Greet every customer with a smile • What does the 'H' in CASH stand for? • What does the 'A' in CASH stand for? • What does the 'S' in CASH stand for? • What does the 'C' in CASH stand for? • Another word for a difficult customer • Don't forget to say this before you hang up • I must introduce myself to the customer by _______. • ...

Customer Service Week Crossword 2022-09-19

Customer Service Week Crossword crossword puzzle
Across
  1. What does the 'C' in CASH stand for?
  2. I must introduce myself to the customer by _______.
  3. Don't forget to say this before you hang up
  4. What does the 'S' in CASH stand for?
Down
  1. Another word for a difficult customer
  2. Customer complaints should be seen as a source of _________ service.
  3. What does the 'A' in CASH stand for?
  4. Greet every customer with a smile
  5. Be mindful of your ______ when speaking to customers
  6. What does the 'H' in CASH stand for?

10 Clues: Greet every customer with a smile • What does the 'A' in CASH stand for? • What does the 'C' in CASH stand for? • What does the 'H' in CASH stand for? • What does the 'S' in CASH stand for? • Another word for a difficult customer • Don't forget to say this before you hang up • I must introduce myself to the customer by _______. • ...

Customer Service Week Crossword 2022-09-19

Customer Service Week Crossword crossword puzzle
Across
  1. What does the 'H' in CASH stand for?
  2. Be mindful of your ______ when speaking to customers
  3. Another word for a difficult customer
  4. What does the 'C' in CASH stand for?
Down
  1. Greet every customer with a smile
  2. Don't forget to say this before you hang up
  3. I must introduce myself to the customer by _______.
  4. Customer complaints should be seen as a source of _________ service.
  5. What does the 'A' in CASH stand for?
  6. What does the 'S' in CASH stand for?

10 Clues: Greet every customer with a smile • What does the 'H' in CASH stand for? • What does the 'A' in CASH stand for? • What does the 'S' in CASH stand for? • What does the 'C' in CASH stand for? • Another word for a difficult customer • Don't forget to say this before you hang up • I must introduce myself to the customer by _______. • ...

Unit 6 Selling to the Customer 2023-12-18

Unit 6 Selling to the Customer crossword puzzle
Across
  1. A presentation or proposal made to persuade or inform potential customers.
  2. Management of the flow of goods, services, or information from the point of origin to the final consumer.
  3. The entire process of making and selling a commercial product.
  4. Obtaining goods or services, typically for business purposes.
  5. A person or company offering something for sale
  6. A person or company that provides goods or services to another entity.
  7. The time it takes from placing an order to receiving the goods or services.
  8. A potential customer who has shown interest in a product or service.
  9. Measures taken to ensure that a product or service meets established standards.
Down
  1. The process of making a product or service available to customers.
  2. Congestion point in a system
  3. Offering related or complementary products to customers based on their initial purchase.
  4. The process of turning a lead into a paying customer.
  5. The process of finding and evaluating potential suppliers.
  6. The complete list of items or goods in stock held by a business.
  7. A strategy to encourage customers to purchase a more expensive version or additional items.
  8. A measure of the profitability of an investment relative to its cost.

17 Clues: Congestion point in a system • A person or company offering something for sale • The process of turning a lead into a paying customer. • The process of finding and evaluating potential suppliers. • Obtaining goods or services, typically for business purposes. • The entire process of making and selling a commercial product. • ...

Customer Service Week Crossword 2022-09-19

Customer Service Week Crossword crossword puzzle
Across
  1. What does the 'H' in CASH stand for?
  2. Be mindful of your ______ when speaking to customers
  3. Another word for a difficult customer
  4. What does the 'C' in CASH stand for?
Down
  1. Greet every customer with a smile
  2. Don't forget to say this before you hang up
  3. I must introduce myself to the customer by _______.
  4. Customer complaints should be seen as a source of _________ service.
  5. What does the 'A' in CASH stand for?
  6. What does the 'S' in CASH stand for?

10 Clues: Greet every customer with a smile • What does the 'H' in CASH stand for? • What does the 'A' in CASH stand for? • What does the 'S' in CASH stand for? • What does the 'C' in CASH stand for? • Another word for a difficult customer • Don't forget to say this before you hang up • I must introduce myself to the customer by _______. • ...

Cross words Puzzle (Marketing) 2024-10-07

Cross words Puzzle (Marketing) crossword puzzle
Across
  1. an effective techniques to settle difficulties
  2. knowledge on the consumer and the market is vital in building
  3. factors that influence consumer purchasing power and spending patterns
  4. buyers and sellers must appect market prices
  5. quality standards measuring performance and achieving
  6. analysis the external macro-environment that affects all companies
  7. consists of people who buy products and services for their own consumption
  8. organizational buying a precisely exact specifications of the product
  9. purchased for extraordinary reasons consumer seldom activity look
  10. it increases live or virtual events where the audience can interact
  11. it is the influence of technology towards product and service
  12. providing positive customervalue consistently exceed
  13. link in the overall customer value delivery system
  14. the act of providing assistance and guidance to customer before during and after
  15. the consumer made a choice after evaluating all available options
  16. assumes that consumer prefer product with the best quality
  17. whole company and all its department are onerted toward profitable
  18. traditional, popular and widely used asynchronous method
  19. actionable pieces of information gathered from a deep analysis on various factors
  20. assumes that customer will not buy products uniess it is advertised prometed
  21. how well you able to fix your customer difficulties
  22. those who are empowered to make the purchase decision
  23. those who have the money to give for the product
  24. other business offering the same product or service
Down
  1. top management,finance research and development purchase operation
  2. targets the organizations goals
  3. it promotes product bases on environmental benefits
  4. product-based
  5. condenses the most relevant problems and opportunities
  6. any group that has an actual or potential interest or impact
  7. the buyers recognizes a problem or a need
  8. one of the oldest marketing assumes that customer wants available
  9. purchase less frequency,relatively more expenses and require some amount
  10. are your customer aware of your actions
  11. buying with some changes in the required specification
  12. it manages and studies metrics data
  13. difficult for consumer to aquire
  14. it alings a brand with a cause to produce profitable benefit
  15. these are industrial products that aid in the buyers production or operation
  16. concern the natural resources needed as production inputs by the company
  17. persuading customer to buy an upgraded or more expensive version
  18. those who use the product
  19. customer- focused
  20. face to face and in person interaction
  21. can you resposes consise clear and helpful
  22. can your consumer contact you through a channel of their choice
  23. exclusive ownership through legal privilege, command of supply, or concerted action
  24. includes gender,age generations groups education level
  25. predicting the clients problem and addressing them
  26. describes the tactics to achieve the strategic plan
  27. business update their directory list of consumer
  28. enterprises wait for a customer to raise a question or an issue
  29. how long will customers wait for their concerns to be resolved
  30. helping customer through a collective knowledge base
  31. when clients fully trust the brand and constantly choose it over other
  32. it comprises visual and written communication like blog posts
  33. a specific group of people or sectors that a business wants to serve
  34. customer perceived worth of products compared to potential
  35. marketing it attaracks tourists through social media
  36. those who start the buying process

60 Clues: product-based • customer- focused • those who use the product • targets the organizations goals • difficult for consumer to aquire • those who start the buying process • it manages and studies metrics data • face to face and in person interaction • are your customer aware of your actions • the buyers recognizes a problem or a need • can you resposes consise clear and helpful • ...

Shopping 2024-05-13

Shopping crossword puzzle
Across
  1. Buying a lot of things and spending a lot of money
  2. A market where antiques and second hand goods are sold.
  3. A set of clothes worn together
  4. Expensive
  5. A reduction in the price of an item or service.
  6. A private area in a store to try on clothes.
  7. A wheeled basket used to carry groceries while shopping.
  8. A special event where items are sold at reduced prices.
  9. Going to shops, without actually purchasing anything.
  10. The person who rings up and charges for your purchases.
  11. Buy
Down
  1. Money returned to a customer for a returned product.
  2. A label showing the price of an article.
  3. A company that sells goods to consumers.
  4. Someone who buys products or services
  5. Someone who is addicted to shopping
  6. A guarantee about the quality of a product and the promise of repair or replacement.
  7. Unwilling to spend money
  8. Previously owned.
  9. A document given to the customer showing the details of a transaction.

20 Clues: Buy • Expensive • Previously owned. • Unwilling to spend money • A set of clothes worn together • Someone who is addicted to shopping • Someone who buys products or services • A label showing the price of an article. • A company that sells goods to consumers. • A private area in a store to try on clothes. • A reduction in the price of an item or service. • ...

Place & People 2022-11-22

Place & People crossword puzzle
Across
  1. Intermediary involved
  2. learning on the job
  3. Like a supermarket
  4. Bulk buying
  5. Charges commission
Down
  1. System of ranking people found in certain cultures, important in customer service
  2. Percentage charge
  3. Used in indirect distribution
  4. Straight to customer

9 Clues: Bulk buying • Percentage charge • Like a supermarket • Charges commission • learning on the job • Straight to customer • Intermediary involved • Used in indirect distribution • System of ranking people found in certain cultures, important in customer service

Béla (Zoltán) 22 Aug 2025 2025-08-22

Béla (Zoltán) 22 Aug 2025 crossword puzzle
Across
  1. - páncélterem
  2. - előny, erény, erkölcsi tisztaság, érték
  3. ... service - ügyfélszolgálat
  4. - fürge, élénk
  5. ... reception - esküvői fogadás, lakodalom
  6. ... child - egyke gyerek
  7. - levéltár
  8. - elérés, megszerzés, szerzemény
  9. ... cone - fenyőtoboz
Down
  1. - ideges, feszült (ember)
  2. - stresszes (szituáció)
  3. - egy húzásra meginni
  4. - mértékletesség

13 Clues: - levéltár • - páncélterem • - fürge, élénk • - mértékletesség • - egy húzásra meginni • ... cone - fenyőtoboz • - stresszes (szituáció) • ... child - egyke gyerek • - ideges, feszült (ember) • ... service - ügyfélszolgálat • - elérés, megszerzés, szerzemény • - előny, erény, erkölcsi tisztaság, érték • ... reception - esküvői fogadás, lakodalom

GPL Crossword 2014-10-08

GPL Crossword crossword puzzle
Across
  1. cci adv “ I am in the process of filing for bankruptcy”
  2. cci adv “I have not received my funds”
  3. customer unable to reset password
  4. cx has expressed concern wrong information is being reported to credit bureas
  5. customer emails in asking "Why am I declined" customer lives in the state of Vermont
  6. required to utilize this comment class when a system generated note is recorded
  7. To reissue funds to bank account we have to wait 3 banking business day for
  8. customer is eligible for a refinance option, calling in to inquire on process
  9. cci adv “I need to make pymnt arrangements” acct is pastdue
  10. verification document(s) has been received
  11. APR is broken down in order for customers to pay in full early
  12. fifth business day before 5:30pm ET
  13. System generated feature, not always offered for more funds
Down
  1. customer is need of changing Employer information
  2. customer calls in, agent unable to hear
  3. Email sent to cust containing a 6 digit number required for application process
  4. 3 banking business days, $30 fee, Account Service contacts
  5. “Ive had to call back three times today to get this issue resolved”
  6. verification document(s) fail/pass
  7. used by Verification and Fraud agents
  8. "I think your interest is to high"
  9. Customers loan is accepted and pending to receive funds, but selected wrong amount and would like to receive more that they were approved for.
  10. cci adv “ Did you receive my documents?”
  11. Process of removing the bbf to allow deposit/withdraw from customers account

24 Clues: customer unable to reset password • verification document(s) fail/pass • "I think your interest is to high" • fifth business day before 5:30pm ET • used by Verification and Fraud agents • cci adv “I have not received my funds” • customer calls in, agent unable to hear • cci adv “ Did you receive my documents?” • verification document(s) has been received • ...

CIS 25 Crossword Puzzle Module 14 2024-11-20

CIS 25 Crossword Puzzle Module 14 crossword puzzle
Across
  1. contract between a customer and a service provider
  2. Initial actions to secure and preserve evidence
  3. call your customer by his or her name
  4. when you are speaking with a customer on the phone
  5. any data that could potentially identify a specific individual
  6. Let the customer know that you understand the problem
  7. step-by-step instructions to guide employees
  8. questions should focus on obtaining specific information
  9. after services are rendered to verify their satisfaction
  10. After you have listened to the customer explain the whole problem
  11. policies that describe how technology is to be used within the organization
  12. Allow the customer to tell the whole story
  13. create a one-to-one connection
  14. Specialized language used by a specific group
  15. A document detailing an unexpected event
  16. to automate processes and tasks on various operating systems
  17. It's as much about communication as repair
  18. work exclusively over the phone with customers
  19. main way of communicating processes and procedures
Down
  1. what must be done to restore services in the event of an outage
  2. identifies the equipment with a unique serial number, barcode, QR code
  3. technician should not
  4. contract that outlines the legal use, or redistribution, of that software
  5. anger-filled, accusatory emails
  6. Analyzing digital evidence to investigate cybercrimes
  7. protects credit card information
  8. Online etiquette for respectful digital communication
  9. determine your customer's level of knowledge
  10. off-boarding process
  11. Process for guiding organizational change effectively
  12. Regulation protecting EU data privacy rights
  13. U.S. law protecting health data privacy

32 Clues: off-boarding process • technician should not • create a one-to-one connection • anger-filled, accusatory emails • protects credit card information • call your customer by his or her name • U.S. law protecting health data privacy • A document detailing an unexpected event • Allow the customer to tell the whole story • It's as much about communication as repair • ...

Operator Services JBA 2019-05-12

Operator Services JBA crossword puzzle
Across
  1. Per this JBA, Great Call does not accept ____ calls.
  2. When customer called Operator Services that they received a CPNI letter, we would _______ to Customer Service to assist with this caller.
  3. If you find a customer’s requested listing but are unable to click into the link for the phone number because it’s _______, please do not advise your caller that you are unable to click the link to get the phone number due to our company’s internet security policy or something along those lines. Instead, please simply apologize to your caller and advise them that you were unable to find the listing for them or that the individual/company they’re looking for is unlisted.
  4. Did you know that 311 is for ___-_______ calls and Non-Urgent Community concerns.
  5. If an agent identifies they are a _______ of a prank call, this JBA tells us the process on what to do.
  6. Each phone book entry on a “non-smartphone” can display up to 24 _______________ (including spaces) for a name.
  7. If customer prefers to contact Operator Assistance instead of manually updating phone list, GEN 2 customers only, will have the $0.99 fee ________.
  8. When you transfer a call, the OS application automatically assigns a _________.
  9. Service When a caller let us know that the primary customer is deceased, we will transfer to _____ ______ (2 words)
  10. The OSR should ____put the phone book into alphabetical order when the customer requests or if the customer accepts a proactive offer by the OSR to do so.
Down
  1. This JBA will help in an event we ____ 9-1-1 in error.
  2. When the search results a listing, which cites the name search name upon a person as deceased, the OSR is NOT to proactively comment upon the mortal status of the individual found within the results. The Operator’s duty is to lookup a name and provide a contact ______
  3. "I'm sorry caller, I cannot hear you, please call us back and we can help you. Thanks for calling Great Call" - Per JBA No Audio ______
  4. In case of a repeat or chatty caller, the Operator may politely inform the customer of excessive personal chat driven by the customer that they enjoyed speaking with them, however, there are other calls waiting - this JBA helps us maintain ____ ______. (two words)
  5. Occasionally Law ___________ or legal professionals will call in contact Great Call for subscribers information - this JBA tells us what to do when we get these types of calls.
  6. According to the “FAQ” JBA – Did you know that Operators may provide the caller with directions to their _________ from their current location, however an OSR may not stay on the line with the customer while they travel to their destination.
  7. JB Flip and JB5 can ______ up to 200 phone numbers in the phone list; while JB plus and older models max is 50 phone numbers in their phone book.
  8. If a customer calls Operator Services from a Great Call handset and asks to be connected to another number by the operator, the customer’s Great Call phone number will ______ on the receiving party’s caller ID
  9. According to this JBA, Operators will transfer customers to CS so the advisor can add their MDN to the DNC ________.
  10. When discussing local time, Operators should include time ____ reference.

20 Clues: Per this JBA, Great Call does not accept ____ calls. • This JBA will help in an event we ____ 9-1-1 in error. • When discussing local time, Operators should include time ____ reference. • When you transfer a call, the OS application automatically assigns a _________. • Did you know that 311 is for ___-_______ calls and Non-Urgent Community concerns. • ...

Arvig Training: Phase 1 2022-06-27

Arvig Training: Phase 1 crossword puzzle
Across
  1. If you get Equipment returned to you and it's in Bad Debt, you email ______@arvig.com
  2. is our retail rep out of the Park Rapids office.
  3. Google_______ is how we communicate with everyone
  4. We should do one of these for every customer interaction.
  5. This is where you go to check for a my.Arvig account!
  6. Any reporter calls should be transferred to the director of marketing who is.....
  7. For any billing related issues, I need to email _________________________@arvig.com
  8. $3 Paper statement fee does NOT apply if you have active _______ service.
  9. Google__________ is what I need to check every morning to see what's happening today for bill cycles!
  10. AutoPay could pull up to _____ days in advance.
  11. A fee of $30 is added if a customer pays with a bad check or if they don't have money in their account.
  12. Must have my.arvig active to sign up for this.
  13. super cool trainer.
  14. is our main call taking program!
  15. Every service order I cannot do, MUST be put on the "Service Orders to enter" ______________.
Down
  1. Type of Authorized Person who CAN make changes and is responsible for the bill.
  2. is my direct supervisor!
  3. Where you go to check if someone is not getting their estatments (Blue Dashboard)
  4. We bought out a company which had a small ring of Fiber in the St. Cloud area.
  5. Customer can get up to $30 off a month or up to $75 if they live on Tribal Lands.
  6. How many bill cycles do we have?
  7. also a trainer, smarter than me actually. Her office is right next to mine!
  8. I have big beautiful red long curly hair.
  9. Once temp suspended, a customer has ____ week before the perm DNP process starts.
  10. ________ Fee. A fee on the TV account only. City hall can request a percentage!
  11. This service class does NOT actually get temp suspended. So no fee & remove prorates!!!
  12. Must be bank account only.
  13. I can drop off Equipment at this hardware store in Richmond.
  14. We are not allowed to take customers bank info over a recorded line, so we transfer them to...
  15. Yvette Iradukunda in our helpdesk can speak ___________.
  16. This is where I go to find ALL my procedures!!!!
  17. All of our estatements come from ___________@arvig.com
  18. ATC Payments (aid to construction) should be taken in this program. (JDE Invoices)
  19. Main payment taking program.

34 Clues: super cool trainer. • is my direct supervisor! • Must be bank account only. • Main payment taking program. • How many bill cycles do we have? • is our main call taking program! • I have big beautiful red long curly hair. • Must have my.arvig active to sign up for this. • AutoPay could pull up to _____ days in advance. • is our retail rep out of the Park Rapids office. • ...

Fall 2022 Recology EPG Activity 2022-09-15

Fall 2022 Recology EPG Activity crossword puzzle
Across
  1. Another name for a debris box truck.
  2. This region's fleet does not have any automated side loaders.
  3. Household _____ Waste (HHW)
  4. Enterprise _____ management
  5. 3400 Standish Ave = Recology _____.
  6. The TC in TCP.
  7. _____ solid waste (MSW).
  8. Company #1009
  9. Number of years required to vest into the ESOP.
  10. Internet homepage in Citrix.
  11. Permit to _____
  12. _____ belly trailer
  13. Norcal _____ Systems.
  14. Recycle _____ at Pier 96
  15. Company #1010
  16. Material _____ Facility (MRF).
  17. ____ per day (TPD).
  18. _____ of designation
  19. Region with the two open, operating landfills.
  20. Department of ______ (DOT)
  21. Type of truck typically used for commerical activity (_____ End Loader)
  22. Aware, Approachable, Accountable, _____, All Inclusive.
  23. ROCC = Recology Ownership _____ Committee
  24. Paid time off
  25. Where the drivers are routed from.
  26. ____ Prevention Countermeasure & Control (SPCC).
  27. Cart manufacturer Recology uses in most jurisdictions.
  28. _____ floor trailer
  29. _____ check
  30. Dillon sends an email about me monthly.
  31. The Recology _____ program pairs individuals from across the company.
  32. Recology Artist in _____ (AIR) program
  33. 2021 Broadway = Recology _____.
  34. Large _____ generator
  35. South region company that provides split body recycling carts to residents.
  36. Reduce, reuse, recycle, _____!
  37. 707-464-4181 (Customer Service #)
  38. _____ organic compounds.
  39. Company #1107
Down
  1. 50 Beatty = Recology _____.
  2. 415-330-1300
  3. Collective _____ Agreement (CBA).
  4. The city where the next Recology Volunteer Event is located.
  5. _____ complaint
  6. 408-842-3358 (Customer Service #)
  7. Own your actions. (Guiding Principle)
  8. 541-482-1471 (Customer Service #)
  9. Company #1150
  10. Grievance escalates to Mediation which escalates to _____.
  11. Hazardous waste _____
  12. Employee _____ Group (ENG).
  13. _____ diligence.
  14. Formerly known as B&J Landfill.
  15. Know yourself and others. (Guiding Principle)
  16. Employee Ownership month is the month of?
  17. The predecessor to Locus.
  18. Recology _____ Development Center (RCDC).
  19. Employee _____ ownership program (ESOP)
  20. I'm retiring after 60+ years with the company.
  21. 1675 Rogers Ave = Recology _____.
  22. _____ Local 350.
  23. Connect with others. (Guiding Principle)
  24. 7 S Idaho St = Recology _____.
  25. It takes all of us. (Guiding Principle)
  26. A world _____ waste.
  27. A new data visualization tool Recology is using.
  28. The shape of the newly permitted cell at RHR.
  29. Recology stores operate in the _____ region.
  30. The gift from the last Employee Ownership Meeting.
  31. Inland region company that provides split body recycling carts to residents.
  32. _____ booth
  33. Last month of the fiscal year.
  34. Be a change agent. (Guiding Principle)
  35. Kevin Fitzgerald is Director of this department.
  36. 530-743-6933 (Customer Service #)
  37. _____ floor
  38. Recology of the _____.
  39. _____ of lading

78 Clues: _____ check • _____ booth • _____ floor • 415-330-1300 • Company #1150 • Company #1009 • Company #1010 • Paid time off • Company #1107 • The TC in TCP. • _____ complaint • Permit to _____ • _____ of lading • _____ diligence. • _____ Local 350. • _____ belly trailer • ____ per day (TPD). • _____ floor trailer • _____ of designation • A world _____ waste. • Hazardous waste _____ • Norcal _____ Systems. • ...

Operations PROCESSES 2025-11-23

Operations PROCESSES crossword puzzle
Across
  1. People and equipment that perform the transformation
  2. Promise by a business to repair or replace faulty goods
  3. Ongoing systematic reduction of inefficiencies
  4. Measure affecting how much of a product is made
  5. Overall process converting inputs into outputs
  6. Changes in customer demand over time
  7. Chart showing timing and order of tasks
  8. Final goods and services delivered to customers
Down
  1. Resources that change during production, such as materials or information
  2. Support provided before, during or after the sale
  3. Making changes to correct problems
  4. Arrangement of machines and equipment in the production facility
  5. Designing tasks to match skills with job requirements
  6. Degree of customer involvement in operations
  7. Technique used to identify the longest required path through a project
  8. Number of different models or types produced
  9. Comparing actual performance to planned performance
  10. Raw materials, information and customers entering the production process

18 Clues: Making changes to correct problems • Changes in customer demand over time • Chart showing timing and order of tasks • Degree of customer involvement in operations • Number of different models or types produced • Ongoing systematic reduction of inefficiencies • Overall process converting inputs into outputs • Measure affecting how much of a product is made • ...

Processor Daily Life 2025-05-23

Processor Daily Life crossword puzzle
Across
  1. how many programs are there?
  2. we need this dated within 30 days
  3. this is a pass-through program
  4. you need to pull this up for a VOE
  5. we strive for this level of service
  6. this is the system used to call
  7. we allow up to $1000 for this
  8. if a customer uses this, flag the funder
  9. code - this is defined by occupations
  10. you can do this up to three times per day
  11. we only verify this on a zeta
Down
  1. happens when something is missed or done incorrectly
  2. this helps collections collect on our loan
  3. you do this when sending a system message to the funder
  4. Call the most important verification
  5. One way to look up a customer
  6. you need 25 of these
  7. this is a kind of employment verification
  8. this is a printout from a valuation guide
  9. we need the last four of this to confirm a customer

20 Clues: you need 25 of these • how many programs are there? • One way to look up a customer • we allow up to $1000 for this • we only verify this on a zeta • this is a pass-through program • this is the system used to call • we need this dated within 30 days • you need to pull this up for a VOE • we strive for this level of service • Call the most important verification • ...

Entrepreneurship 2023-02-24

Entrepreneurship crossword puzzle
Across
  1. The ability to find and utilize resources effectively, often through creativity and ingenuity
  2. The initial funding provided to a startup to help get the business off the ground, often from family and friends or angel investors
  3. The process of gathering and analyzing data about a market, including customer needs and preferences, competition, and market trends
  4. A favorable circumstance or chance that can be leveraged for personal or business gain
  5. The introduction of new ideas, products, or processes that create value and solve problems in new and better ways
  6. The processes and activities involved in the day-to-day functioning of a business, including production, logistics, and customer service
  7. The process of building relationships with others in a professional or social context for the purpose of sharing information, resources, and opportunities
Down
  1. The most basic version of a product or service that can be launched to test its viability and gather customer feedback
  2. The plan or strategy for how a business will generate revenue and create value for customers
  3. The process of designing, creating, and refining new products or services to meet customer needs and preferences
  4. The process of identifying and converting potential customers into paying customers through product or service offerings
  5. The process of promoting and advertising products or services to target customers in order to increase awareness and sales
  6. A presentation that outlines the key aspects of a business or product, often used to persuade investors or partners to support the venture
  7. The willingness to take on uncertainty and potential losses in pursuit of greater rewards or opportunities
  8. The ability to generate original and imaginative ideas, solutions, and approaches

15 Clues: The ability to generate original and imaginative ideas, solutions, and approaches • A favorable circumstance or chance that can be leveraged for personal or business gain • The plan or strategy for how a business will generate revenue and create value for customers • ...

비즈니스 3_02 2023-06-22

비즈니스 3_02 crossword puzzle
Across
  1. 값, 비용
  2. 회장
  3. 이사회실
  4. 재정
  5. 고객 서비스 (________ service)
Down
  1. 차질
  2. 지불금, 지불
  3. 최고 경영자
  4. 일, 과제
  5. 견본

10 Clues: 차질 • 회장 • 견본 • 재정 • 이사회실 • 값, 비용 • 일, 과제 • 최고 경영자 • 지불금, 지불 • 고객 서비스 (________ service)

Béla (Zoltán) 15 Aug 2025 2025-08-15

Béla (Zoltán) 15 Aug 2025 crossword puzzle
Across
  1. - ág
  2. - piszoár
  3. - zárkózott, visszafogott
  4. ... child - egyke gyerek
  5. - páncélterem
Down
  1. - kilincs
  2. ... service - ügyfélszolgálat
  3. ... cone - fenyőtoboz
  4. - sivár
  5. ... learn - bemagol

10 Clues: - ág • - sivár • - kilincs • - piszoár • - páncélterem • ... learn - bemagol • ... cone - fenyőtoboz • ... child - egyke gyerek • - zárkózott, visszafogott • ... service - ügyfélszolgálat

ISG Crossword 1 2021-09-07

ISG Crossword 1 crossword puzzle
Across
  1. When carrier pushes policy information into our agency management system EPIC
  2. Customer service center staffed by carrier partner to provide service to eligible clients
  3. Third party who acts as conduit between carrier and client to place and service insurance coverage
  4. HUB's agency management system where client data is stored
  5. Salesperson responsible for bringing in new business and upselling and cross selling
Down
  1. Customer service representative who manages an independent book of business
  2. Insurance Company like Liberty Mutual or Travelers
  3. Insurance Solutions Group (small business)

8 Clues: Insurance Solutions Group (small business) • Insurance Company like Liberty Mutual or Travelers • HUB's agency management system where client data is stored • Customer service representative who manages an independent book of business • When carrier pushes policy information into our agency management system EPIC • ...

CH 5- Market Research 2022-11-15

CH 5- Market Research crossword puzzle
Across
  1. A type of survey where a small number of people are brought together to discuss elements of a specific issue or problem
  2. When research produces nearly identical results in repeated trials
  3. A group of people or companies who have a demand for a product/service and are willing and able to buy it
  4. Group of customers the entrepreneur will focus on serving
  5. A geographic area in which a new product or service is tested in order to gather information about customer reaction to the tested product/service
  6. Questions that allow for people to construct their own response
  7. The gathering and interpreting of information about a market, product/service, and customers
  8. Are personal characteristics of a population
  9. The study of people based on where a customer lives
  10. free, public resource that an entrepreneur can use to obtain secondary data
Down
  1. Data that has already been collected by someone else for another purpose
  2. Planned set of questions to which individuals or groups of people respond
  3. Data that is collected for this first time to solve the problem being studied
  4. The process of grouping a market into smaller subgroups defined by specific characteristics
  5. When questions asked measure what it is intended for
  6. The study of consumers based on social and psychological characteristics
  7. Questions that require people to choose answers from possibilities given on a questionnaire

17 Clues: Are personal characteristics of a population • The study of people based on where a customer lives • When questions asked measure what it is intended for • Group of customers the entrepreneur will focus on serving • Questions that allow for people to construct their own response • When research produces nearly identical results in repeated trials • ...

A COACH IS... 2021-11-06

A COACH IS... crossword puzzle
Across
  1. find THE REASONS TO QUIT
  2. SUPPORT and HOPE
  3. AMBIVALENCE, SEE THE WORLD THRU THE PRT EYES
  4. HELP
Down
  1. DONT SEE AS BAD OR GOOD
  2. DON'T ABUSE YOUR POWER
  3. ABILITY TO PUT YOURSELF IN ANOTHERS SHOES
  4. LISTENING, HEARING and UNDERSTANDING
  5. SERVICE, provide service
  6. ARGUMENTATION, STAY FOCUSED
  7. COACHES, TRAINED TO HELP
  8. WITH RESISTANCE, REFRAME QUESTION

12 Clues: HELP • SUPPORT and HOPE • DON'T ABUSE YOUR POWER • DONT SEE AS BAD OR GOOD • find THE REASONS TO QUIT • SERVICE, provide service • COACHES, TRAINED TO HELP • ARGUMENTATION, STAY FOCUSED • WITH RESISTANCE, REFRAME QUESTION • LISTENING, HEARING and UNDERSTANDING • ABILITY TO PUT YOURSELF IN ANOTHERS SHOES • AMBIVALENCE, SEE THE WORLD THRU THE PRT EYES

Servicing Crossword 2022-02-07

Servicing Crossword crossword puzzle
Across
  1. what we want to do for all families
  2. what we hope to never do on a property
  3. administration department for loans
  4. loan taken on a property
  5. how we stay successful
  6. you can generate these instantly online
Down
  1. an insurance claim on a property (2 words)
  2. who we work for
  3. gateways customer service department (2 words)
  4. department that handles delinquencies
  5. The company we work for
  6. who back many of our loans
  7. piggy bank department for taxes and insurance
  8. re-amortization of a loan
  9. a monthly remittance on a loan

15 Clues: who we work for • how we stay successful • The company we work for • loan taken on a property • re-amortization of a loan • who back many of our loans • a monthly remittance on a loan • what we want to do for all families • administration department for loans • department that handles delinquencies • what we hope to never do on a property • you can generate these instantly online • ...

CUSOTMER SEVICE WEEK PUZZLE 2021-09-28

CUSOTMER SEVICE WEEK PUZZLE crossword puzzle
Across
  1. with a spirit of cooperation and collaboration/Team Work
  2. facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement/Smile
  3. action shows you understand the caller's feelings/Empathy
  4. information/Communicate
Down
  1. of service or assistance/Helpful
  2. your ________when speaking to the customer/tone
  3. who pays for goods and services/Customer
  4. device should never interrupt my work Cell phone
  5. done by one person or group that benefits others/Service
  6. the caller is upset/ stay calm

10 Clues: information/Communicate • the caller is upset/ stay calm • of service or assistance/Helpful • who pays for goods and services/Customer • your ________when speaking to the customer/tone • device should never interrupt my work Cell phone • with a spirit of cooperation and collaboration/Team Work • done by one person or group that benefits others/Service • ...

Appliance Team 2020-09-17

Appliance Team crossword puzzle
Across
  1. prior repair (warranty work) same issue
  2. not covered
  3. customer has approved work completed on their own
  4. all appliance information is required
  5. Mobile tool for home serve
  6. finding new SP, existing did not go onsite
  7. No buyout option
Down
  1. tool used for unclear processes
  2. always enter cost under (pre auth tab)
  3. paying the customer instead of doing a repair
  4. when do we override the service call fee
  5. warranty on repairs
  6. acronym for current position
  7. these policies have add ons
  8. Tool used to help locate serial numbers

15 Clues: not covered • No buyout option • warranty on repairs • Mobile tool for home serve • these policies have add ons • acronym for current position • tool used for unclear processes • all appliance information is required • always enter cost under (pre auth tab) • prior repair (warranty work) same issue • Tool used to help locate serial numbers • ...

Tij and Marley 2025-05-05

Tij and Marley crossword puzzle
Across
  1. A way of transpot
  2. A specific task done
  3. Particular kind of business
  4. A table
  5. A dedecated customer service
Down
  1. Where you store money
  2. A way to travel
  3. What you use to buy things.
  4. A way of transport
  5. A department in a large area
  6. Knowledge and understanding

11 Clues: A table • A way to travel • A way of transpot • A way of transport • A specific task done • Where you store money • What you use to buy things. • Particular kind of business • Knowledge and understanding • A department in a large area • A dedecated customer service

Tij and Marley 2025-05-05

Tij and Marley crossword puzzle
Across
  1. A way of transpot
  2. A specific task done
  3. Particular kind of business
  4. A table
  5. A dedecated customer service
Down
  1. Where you store money
  2. A way to travel
  3. What you use to buy things.
  4. A way of transport
  5. A department in a large area
  6. Knowledge and understanding

11 Clues: A table • A way to travel • A way of transpot • A way of transport • A specific task done • Where you store money • What you use to buy things. • Particular kind of business • Knowledge and understanding • A department in a large area • A dedecated customer service

Chapter 5 Review Crossword Puzzle 2024-11-14

Chapter 5 Review Crossword Puzzle crossword puzzle
Across
  1. The means by which you deliver the product or service to the customer.
  2. oversee the exchange of goods between nations and include international organizations, trade associations, and industry trade groups.
  3. tool that compares a business to its competitors
  4. a concise description of a business's purpose and operations, and how it relates to the market
  5. Delivering the service directly to the customer.
  6. brief overview of business plan
  7. series of business activities a company makes to create a product or service from start to finish
Down
  1. A working model of a new product.
  2. A group of businesses with a common interest, financial services, computers, retail, or groceries.
  3. (Manufacturing a computer game) which means that you will sell your game to a wholesaler.
  4. written document outlining company’s goals and strategies
  5. a brief description of an organization's purpose, values, and objectives.
  6. an objective assessment of the viability of a project or idea.
  7. what a business aims to achieve long term

14 Clues: brief overview of business plan • A working model of a new product. • what a business aims to achieve long term • tool that compares a business to its competitors • Delivering the service directly to the customer. • written document outlining company’s goals and strategies • an objective assessment of the viability of a project or idea. • ...

Customer Feedback and Continuous Improvement 2025-05-14

Customer Feedback and Continuous Improvement crossword puzzle
Across
  1. To actively seek and act upon customer ______
  2. Focuses on the customer's feelings about their interactions (acronym)
  3. A common theme in negative feedback: long ______ times
  4. Asking questions directly at the point of service
  5. The 'A' in the PDCA cycle
  6. A score that gauges customer loyalty (acronym)
  7. The 'C' in the PDCA cycle
  8. Japanese philosophy of continuous improvement
  9. The 'P' in the PDCA cycle
  10. Unhappy customers who might share negative experiences
Down
  1. A method to gather rich, qualitative feedback from a group
  2. Managing relationships from the bank's internal view (acronym)
  3. Small, consistent changes for improvement
  4. Customers in the 7-8 range on the NPS scale
  5. A customer who rates 9 or 10 on the NPS scale

15 Clues: The 'A' in the PDCA cycle • The 'C' in the PDCA cycle • The 'P' in the PDCA cycle • Small, consistent changes for improvement • Customers in the 7-8 range on the NPS scale • To actively seek and act upon customer ______ • Japanese philosophy of continuous improvement • A customer who rates 9 or 10 on the NPS scale • A score that gauges customer loyalty (acronym) • ...

Medallia Stuff 2022-02-02

Medallia Stuff crossword puzzle
Across
  1. what luke is doing at the end of the week
  2. Customer Service feedback, coaching & QA
  3. a digital experience analytics solution
Down
  1. customer success platform
  2. a business text messaging service
  3. enemies
  4. new to the medallia fam

7 Clues: enemies • new to the medallia fam • customer success platform • a business text messaging service • a digital experience analytics solution • Customer Service feedback, coaching & QA • what luke is doing at the end of the week

Medallia Stuff 2022-02-02

Medallia Stuff crossword puzzle
Across
  1. a business text messaging service
  2. what luke is doing at the end of the week
Down
  1. new to the medallia fam
  2. enemies
  3. a digital experience analytics solution
  4. Customer Service feedback, coaching & QA
  5. customer success platform

7 Clues: enemies • new to the medallia fam • customer success platform • a business text messaging service • a digital experience analytics solution • Customer Service feedback, coaching & QA • what luke is doing at the end of the week

Medallia Stuff 2022-02-02

Medallia Stuff crossword puzzle
Across
  1. what luke is doing at the end of the week
  2. Customer Service feedback, coaching & QA
  3. a digital experience analytics solution
Down
  1. customer success platform
  2. a business text messaging service
  3. enemies
  4. new to the medallia fam

7 Clues: enemies • new to the medallia fam • customer success platform • a business text messaging service • a digital experience analytics solution • Customer Service feedback, coaching & QA • what luke is doing at the end of the week