customer service Crossword Puzzles

Medallia Stuff 2022-02-02

Medallia Stuff crossword puzzle
Across
  1. what luke is doing at the end of the week
  2. Customer Service feedback, coaching & QA
  3. a digital experience analytics solution
Down
  1. customer success platform
  2. a business text messaging service
  3. enemies
  4. new to the medallia fam

7 Clues: enemies • new to the medallia fam • customer success platform • a business text messaging service • a digital experience analytics solution • Customer Service feedback, coaching & QA • what luke is doing at the end of the week

Erb Transport 2021-04-27

Erb Transport crossword puzzle
Across
  1. Inside fridge drawers
  2. It's required
  3. Human Resources
  4. Cold
  5. Majority Service
  6. Is always right
Down
  1. Anticipation
  2. Same day
  3. Additional Assistance
  4. Farm Equipment
  5. Two is better than one
  6. Recent Policy

12 Clues: Cold • Same day • Anticipation • It's required • Recent Policy • Farm Equipment • Human Resources • Is always right • Majority Service • Inside fridge drawers • Additional Assistance • Two is better than one

Contact center glossary 2025-10-29

Contact center glossary crossword puzzle
Across
  1. The amount of time an agent spends in ot Ready Status
  2. The percentage of offered engagements in which the customer disconnects before speaking with an agent Agent Status- The Status of an agent at any given time in the Queue. They are: Ready, Not Ready, Occupied, or Offline Conversation Duration- The amount of time an agent spent speaking with a customer during an engagement.
  3. The number of engagements routed into the Queue for agents to answer
  4. The amount of time an agent spends in a Ready Status
  5. The number of calls an agent declined to answer
  6. The Amount of time agents spent handling engagements
  7. Any inbound call routed to an agent that is not answered.
Down
  1. The amount of time the customer waited in a queue before abandoning
  2. Any engagement in which the customer disconnects before speaking with an agent
  3. The amount of time an agent spends completing the Wrap Up of an engagement.
  4. The amount of time an agent has spent in their current Status
  5. Handled The number of inbound engagements offered to and answered by an agent
  6. The amount of time an agent spends in an Occupied(on a current call) Status
  7. The number of times a customer is placed on Hold during an engagement
  8. The amount of time an engagement waited in the Queue before an agent answered
  9. The number of Inbound and Outbound engagements handled by the Queue
  10. The amount of time a customer spent waiting live in the Queue before the engagement was answered, or abandoned.
  11. The total amount of time a customer is placed on Hold during an engagement
  12. The percent of engagements that were offered to and answered by an agent within the defined Service Level.

19 Clues: The number of calls an agent declined to answer • The amount of time an agent spends in a Ready Status • The Amount of time agents spent handling engagements • The amount of time an agent spends in ot Ready Status • Any inbound call routed to an agent that is not answered. • The amount of time an agent has spent in their current Status • ...

2.02_SE76 Sales Vocab 2022-11-13

2.02_SE76 Sales Vocab crossword puzzle
Across
  1. A measure of how well a business has met its customers’ expectations
  2. A career that involves responding to consumer needs and wants through planned, personalized communications intended to influence purchase decisions and ensure satisfaction
  3. The people who buy goods and services
  4. The arrangement by which businesses or individuals can purchase now and pay later
  5. A fact about or characteristic of a product
  6. The customer’s preference for a business
  7. An individual employed to advance and/or facilitate the exchange of a good or service
  8. A marketing function needed to communicate information about goods, services, images, and/or ideas to achieve a desired outcome
  9. Activities and benefits provided by a business to its customers to create goodwill and customer satisfaction
Down
  1. A sales technique in which the salesperson attempts to increase the customer’s purchase by recommending additional items after the original decision to buy has been made
  2. The sales procedure in which the salesperson shows the customer the benefits of the product’s features; includes the sales dialogue and product demonstration
  3. A person’s or business’s good name; quality of character
  4. The point in a sales presentation at which the customer makes a favorable buying decision
  5. Evaluative or corrective information given by the customer to the salesperson
  6. business: Customers who continue to buy from a company, salesperson, etc.
  7. Any person or business with the potential to purchase a good, service, or idea; qualified lead
  8. An advantage consumers receive from using a product
  9. A promise made by the seller to the consumer that the seller will repair or replace a product that does not perform as expected
  10. Monetary reward a business owner receives for taking the risk involved in investing in a business; income left once all expenses are paid

19 Clues: The people who buy goods and services • The customer’s preference for a business • A fact about or characteristic of a product • An advantage consumers receive from using a product • A person’s or business’s good name; quality of character • A measure of how well a business has met its customers’ expectations • ...

Controllership Issues Week 2 2023-06-08

Controllership Issues Week 2 crossword puzzle
Across
  1. Abbreviation for condensing down the monthly reporting process so that the month-end processes are completed and management report are issued
  2. This account is debited when a customer pays their invoice. This account reflects a reduced billing amount if the invoice is paid for within a certain number of days by the customer, if applicable in the credit terms.
  3. This account is debited when services or a product is sold to a customer that is not paying with cash
  4. One way for a controller to improve the level of an organization’s compliance with sales and use tax regulations is to examine ____ certificates.
  5. The most important billing issue requiring a control is the risk that a _____ will be sent without a corresponding invoice being produced
  6. Reporting should be based on 4-5 ______
  7. There are two scenarios in which a business may not be required to pay sales taxes. They are entity exemption and ____ basis.
Down
  1. An accounts receivable is documented through this
  2. The number of rows a successful spreadsheet can have
  3. In order to arrive at the correct monthly revenue figure, the controller is responsible for completing the customer _______ process
  4. Only using Excel shows you are a technical ________
  5. When a customer is billed based on how long employees spent completing the service for the customer, this is known as service billings that are ____ based

12 Clues: Reporting should be based on 4-5 ______ • An accounts receivable is documented through this • Only using Excel shows you are a technical ________ • The number of rows a successful spreadsheet can have • This account is debited when services or a product is sold to a customer that is not paying with cash • ...

Medallia Stuff 2022-02-02

Medallia Stuff crossword puzzle
Across
  1. what luke is doing at the end of the week
  2. Customer Service feedback, coaching & QA
  3. a digital experience analytics solution
Down
  1. customer success platform
  2. a business text messaging service
  3. enemies
  4. new to the medallia fam

7 Clues: enemies • new to the medallia fam • customer success platform • a business text messaging service • a digital experience analytics solution • Customer Service feedback, coaching & QA • what luke is doing at the end of the week

Medallia Stuff 2022-02-02

Medallia Stuff crossword puzzle
Across
  1. a business text messaging service
  2. what luke is doing at the end of the week
Down
  1. new to the medallia fam
  2. enemies
  3. a digital experience analytics solution
  4. Customer Service feedback, coaching & QA
  5. customer success platform

7 Clues: enemies • new to the medallia fam • customer success platform • a business text messaging service • a digital experience analytics solution • Customer Service feedback, coaching & QA • what luke is doing at the end of the week

Tij and Marley 2025-05-05

Tij and Marley crossword puzzle
Across
  1. A way of transpot
  2. A specific task done
  3. Particular kind of business
  4. A table
  5. A dedecated customer service
Down
  1. Where you store money
  2. A way to travel
  3. What you use to buy things.
  4. A way of transport
  5. A department in a large area
  6. Knowledge and understanding

11 Clues: A table • A way to travel • A way of transpot • A way of transport • A specific task done • Where you store money • What you use to buy things. • Particular kind of business • Knowledge and understanding • A department in a large area • A dedecated customer service

Tij and Marley 2025-05-05

Tij and Marley crossword puzzle
Across
  1. A way of transpot
  2. A specific task done
  3. Particular kind of business
  4. A table
  5. A dedecated customer service
Down
  1. Where you store money
  2. A way to travel
  3. What you use to buy things.
  4. A way of transport
  5. A department in a large area
  6. Knowledge and understanding

11 Clues: A table • A way to travel • A way of transpot • A way of transport • A specific task done • Where you store money • What you use to buy things. • Particular kind of business • Knowledge and understanding • A department in a large area • A dedecated customer service

exam 1 2024 2024-09-24

exam 1 2024 crossword puzzle
Across
  1. Any point of contact between a sales rep and a prospect, whether it be an email, phone call, or personal visit, is referred to as a ___________
  2. Once a BDR finds a good customer prospect they hand them over to a(n) Account _________.
  3. Grocery stores often charge a ______ fee to companies wanting to put their product on their shelf
  4. A salesperson must be intelligent, attractive, likeable, able to take rejection, computer literate, __________, self-motivated, and ethical (at least appearing so)
  5. A type of sales where you attract the customer to you
  6. In the pesticide sales industry, a person helping salespeople with CRM software would be called a subject _______ experts
  7. Corteva uses the acronym COI which stands for centers of ___________
  8. The ag dean’s wife who helps with the class is named _______ Lusk.
  9. For inbound sales the job of a business development representative (BDR) is to find ______ leads
  10. For an inbound sales strategy to work the company must have an effective marketing ________
  11. The acronym POS stands for point of ______
  12. In an inbound sales strategy, the potential client becomes a lead, then a qualified lead, then a sales __________, then a customer
  13. Everything a company provides to a customer, from the product itself to business intelligence and news to customer service is referred to as the value _________.
  14. Texas is just __________ Oklahoma
Down
  1. In the pesticide industry, a sales ______ manager will handle particularly tough questions and will serve as an internal consultant to the company
  2. A _________ performs the manual labor for the sales representative in the beer distribution industry
  3. A buyer _______ is a semi-fictionalized representation of your ideal customer based on real data about demographics, motivations, behaviors, goals, and the like.
  4. In a retail store, a person in charge of one particularly type of good being sold is referred to as a ______ manager
  5. A salesperson is both a helper and a ___________
  6. A sales ______ helps everyone in the inbound sales strategy and serves as an internal consultant
  7. Sales areas for pesticides are described as regions, ______, and territories
  8. An ______ manager performs customer service after the sale is made
  9. term DSD stands for door to _____ to store delivery
  10. SKU stands for _______ - keeping unit.
  11. The entry level sales position underneath a territory manager in pesticide sales is called ______ territory manager
  12. A type of sales where you “cold call” on people
  13. The main goal of a discovery conversation is to learn about a lead’s _____ points
  14. Bonuses/commissions in the biotech sales industry tend to be about thirty-_____ percent of total compensation.

28 Clues: Texas is just __________ Oklahoma • SKU stands for _______ - keeping unit. • The acronym POS stands for point of ______ • A type of sales where you “cold call” on people • A salesperson is both a helper and a ___________ • term DSD stands for door to _____ to store delivery • A type of sales where you attract the customer to you • ...

Spectrum Crossword 2022-09-10

Spectrum Crossword crossword puzzle
Across
  1. Our "account specialist" team
  2. This is another word for commission that we, as agents, get if we sell a line of business to a customer
  3. The most common type of order we process in billing, coded as XT in CSG
  4. When you need to transfer the call to a lead or supervisor
  5. A de-escalation method that involves a 4-step statement to show you are ready and willing to resolve a customer's issue after sympathizing
  6. The only campaign code we use in CSG, consists of three zeros
  7. What most internet connection speeds are measured (_____ per second)
  8. A temporary service interruption due to non-payment
  9. Our internal company form of Google, this helps you find every answer on company policy
  10. A type of troubleshooting that will be recommended by repair which consists of unplugging the device and plugging it back in
  11. This tab in Agent OS helps us see all email notifications we send to our customers
  12. The preferred method of authentication, when enrolled
Down
  1. Our primary billing system that is fully based in a web browser
  2. This billing system is being phased out as accounts in it are getting moved to CSG
  3. Our VP of Fun, Prize Closet Queen, and VCC Ally
  4. A legacy SPP TV package that also defines itself as the way in which a person or group lives
  5. One of our "view" packages, this one includes a wide variety of different TV networks
  6. This 5-digit code is used to identify how certain orders were set in a customers account. Each agent has their own unique code
  7. One of the two methods a customer can receive their equipment by via self installation where a box is sent to the customer
  8. Consistent, scheduled charges of a customer's method of payment
  9. A form of our internet service only found in certain markets that provides higher upload speeds due to a direct line connection.
  10. A type of credit a customer is allowed once per rolling 12 month period that supplies up to $10 of credit
  11. The act of lowering a customers' package, whether if it be for pricing or reducing service without removing it entirely
  12. a customer with a ______ 2.0 Modem will need a required swap to the 3.0 or 3.1 model
  13. This website is the starting page that loads when we start up our web browser. Helps to lead us to Agent OS, CoPilot, and many more services

25 Clues: Our "account specialist" team • Our VP of Fun, Prize Closet Queen, and VCC Ally • A temporary service interruption due to non-payment • The preferred method of authentication, when enrolled • When you need to transfer the call to a lead or supervisor • The only campaign code we use in CSG, consists of three zeros • ...

Food Service 2016-05-20

Food Service crossword puzzle
Across
  1. Serves tables and takes orders.
  2. In&out, Taco Bell, and Mc Donald's.
  3. Cuts fruits/Vegetables.
  4. Creates new recipes or new techniques.
  5. Delivers food to different clients, warehouse.
  6. A place that provides table service.
  7. Cooking for famous people.
  8. Makes food for large amount of people.
  9. In charge of Kitchen.
  10. Someone who enjoys food.
  11. Cash handling and customer interaction.
Down
  1. Someone who plays with their food.
  2. test out new recipes and invents new ways to prepare food.
  3. Someone who has first interaction withe the customer.
  4. A place where bread is born.
  5. Orders and checks in food.
  6. Schools and colleges have these.
  7. Manages restaurant.
  8. Serving patients, and Dietary restrictions.
  9. Bakes bread.
  10. Makes Food to order.

21 Clues: Bakes bread. • Manages restaurant. • Makes Food to order. • In charge of Kitchen. • Cuts fruits/Vegetables. • Someone who enjoys food. • Orders and checks in food. • Cooking for famous people. • A place where bread is born. • Serves tables and takes orders. • Schools and colleges have these. • Someone who plays with their food. • In&out, Taco Bell, and Mc Donald's. • ...

Food Service 2016-05-20

Food Service crossword puzzle
Across
  1. Manages restaurant.
  2. Cuts fruits/Vegetables.
  3. In charge of Kitchen.
  4. Serving patients, and Dietary restrictions.
  5. Bakes bread.
  6. Someone who plays with their food.
  7. A place that provides table service.
  8. Creates new recipes or new techniques.
  9. Cooking for famous people.
  10. Delivers food to different clients, warehouse.
  11. Makes food for large amount of people.
  12. Makes Food to order.
Down
  1. A place where bread is born.
  2. Orders and checks in food.
  3. Serves tables and takes orders.
  4. Someone who enjoys food.
  5. Cash handling and customer interaction.
  6. Someone who has first interaction withe the customer.
  7. test out new recipes and invents new ways to prepare food
  8. Schools and colleges have these.
  9. In&out, Taco Bell, and Mc Donald's.

21 Clues: Bakes bread. • Manages restaurant. • Makes Food to order. • In charge of Kitchen. • Cuts fruits/Vegetables. • Someone who enjoys food. • Orders and checks in food. • Cooking for famous people. • A place where bread is born. • Serves tables and takes orders. • Schools and colleges have these. • Someone who plays with their food. • In&out, Taco Bell, and Mc Donald's. • ...

Food Service 2016-05-20

Food Service crossword puzzle
Across
  1. Creates new recipes or new techniques.
  2. Manages restaurant.
  3. test out new recipes and invents new ways to prepare food
  4. Schools and colleges have these.
  5. A place that provides table service.
  6. Someone who has first interaction withe the customer.
  7. Makes food for large amount of people.
  8. Makes Food to order.
  9. In&out, Taco Bell, and Mc Donald's.
  10. Someone who enjoys food.
  11. Bakes bread.
Down
  1. Delivers food to different clients, warehouse.
  2. In charge of Kitchen.
  3. Cooking for famous people.
  4. Someone who plays with their food.
  5. Serving patients, and Dietary restrictions.
  6. Orders and checks in food.
  7. Serves tables and takes orders.
  8. Cuts fruits/Vegetables.
  9. A place where bread is born.
  10. Cash handling and customer interaction.

21 Clues: Bakes bread. • Manages restaurant. • Makes Food to order. • In charge of Kitchen. • Cuts fruits/Vegetables. • Someone who enjoys food. • Cooking for famous people. • Orders and checks in food. • A place where bread is born. • Serves tables and takes orders. • Schools and colleges have these. • Someone who plays with their food. • In&out, Taco Bell, and Mc Donald's. • ...

Marketing Review 2025-09-22

Marketing Review crossword puzzle
Across
  1. keeping materials safe and fresh for use in the business
  2. A good or service offered to satisfy customer needs.
  3. A place where buyers and sellers exchange goods or services.
  4. specific group of consumers a company aims to reach.
  5. categorizing products by quality or other features
Down
  1. Providing money or credit to support marketing activities.
  2. A name, term, design, or symbol that identifies a seller’s product.
  3. Communicating with customers to generate interest in a product.
  4. Gathering and analyzing data to understand market trends.
  5. The process of getting products to consumers efficientl
  6. Setting a value for a product based on costs and customer demand.
  7. The function involving direct interaction with customers to satisfy needs.
  8. One of the 4 Ps; refers to how a product gets to the customer.
  9. The amount of money a customer pays for a product.

14 Clues: The amount of money a customer pays for a product. • categorizing products by quality or other features • A good or service offered to satisfy customer needs. • specific group of consumers a company aims to reach. • The process of getting products to consumers efficientl • keeping materials safe and fresh for use in the business • ...

Small Business Management Final Study Guide 2021-01-08

Small Business Management Final Study Guide crossword puzzle
Across
  1. Informing and persuading customers
  2. Process to make decisions and processes go by faster
  3. How long it takes product to get to the customer, a utility
  4. Their choices have the most effect on the business as a whole
  5. Self managing teams getting information from the customer
  6. providing goods or services to customers
  7. Getting goods to customers
  8. Work together to make decisions, owner runs the team
  9. Researching customers, trends,and competitors
  10. Information gathered from talking with customers, a utility
Down
  1. Charging goods to make a profit
  2. Where a product is sold
  3. Buyer takes ownership of a product, a utility
  4. The amount that a product is worth
  5. Carry out top managements orders,but are over supervisory management
  6. Development of a product Size,shape,form, a utility
  7. Acquiring money to set up/run a business
  8. Developing and managing a product
  9. Where the product ends up, part of marketing mix
  10. Front line management
  11. Tangible good or service to satisfy customer

21 Clues: Front line management • Where a product is sold • Getting goods to customers • Charging goods to make a profit • Developing and managing a product • Informing and persuading customers • The amount that a product is worth • Acquiring money to set up/run a business • providing goods or services to customers • Tangible good or service to satisfy customer • ...

2.02 2013-08-27

2.02 crossword puzzle
Across
  1. geographic location to which a traveler is going
  2. sale of products and services over a website
  3. person or business that pays for professional services or products of a people or business
  4. travel a trip taken by choice rather than by necessity
  5. the moment that an employee interacts with a customer related to a business activity
  6. u.s. resident travels outside of the united states
  7. a middleman such as a travel agent who sells directly to the customer
  8. business philosophy that focuses on understanding and meeting the needs of customers
  9. an amusement park in which rides, attractions, shows, and buildings revolve around a central theme or group of themes
  10. items of specific interests to travelers, such as natural wonders, man made facilities and structures, entertainment and activities
  11. a person who travels at least 100 miles from home to visit an area for business or pleasure
  12. all the components of the travel industry used to serve the needs and wants of tourists and to attract travelers to a destination
Down
  1. activities planned around specific events or activities in an area
  2. the business of transporting customers to desired locations
  3. a prearranged prepaid journey usually including an initiatory of leisure activities to one or more destinations and a return to the point of origin
  4. person or company that acts as a link between the producer of a product or service and the consumer of that product or service
  5. 20th century trend during which the working and middle classes began traveling in large numbers for leisure purposes
  6. process of building and nurturing ongoing, solid relationships with customers
  7. non resident visitors arrive to the united states
  8. a term used in relating the monetary system used in the european union
  9. the market that a company has identified and toward which marketing efforts are directed
  10. tendencies
  11. the actual use of a product or service
  12. things a person must have to exist, such as food, shelter, and clothing
  13. things that customers desire
  14. buyer of a product or service

26 Clues: tendencies • things that customers desire • buyer of a product or service • the actual use of a product or service • sale of products and services over a website • geographic location to which a traveler is going • non resident visitors arrive to the united states • u.s. resident travels outside of the united states • travel a trip taken by choice rather than by necessity • ...

Béla (Zoltán) 2 July 2024 2024-07-02

Béla (Zoltán) 2 July 2024 crossword puzzle
Across
  1. - maximalista
  2. ... excuses - kifogásokat keresni, magyarázkodik
  3. - elájul
  4. - látszólag
  5. ... service - ügyfélszolgálat
  6. What happened ... you? - Mi történt veled?
Down
  1. - szőrszálhasogatás
  2. ... up - le van égve
  3. - csecsebecsék
  4. - betűtípus
  5. ... pass - havi bérlet
  6. - veteményeskert

12 Clues: - elájul • - betűtípus • - látszólag • - maximalista • - csecsebecsék • - veteményeskert • - szőrszálhasogatás • ... up - le van égve • ... pass - havi bérlet • ... service - ügyfélszolgálat • What happened ... you? - Mi történt veled? • ... excuses - kifogásokat keresni, magyarázkodik

ARR 2021-02-21

ARR crossword puzzle
Across
  1. Storage type that support SSD disks
  2. helps to enforce organizational standards
  3. AKS TA
  4. Customer Support Service
  5. tool used in WebApps to troubleshoot cases
  6. Nickname of the handover project
  7. the fundamental building block for your private network in Azure
Down
  1. Mihaela is the manager on that country
  2. Name of the UK manager
  3. Multi factor authentication
  4. way to package, deploy and manage cloud applications
  5. Your new M2 Manager
  6. What is the name of the new support tool?
  7. ARR engineer in charge of a customer
  8. That country has only one engineer

15 Clues: AKS TA • Your new M2 Manager • Name of the UK manager • Customer Support Service • Multi factor authentication • Nickname of the handover project • That country has only one engineer • Storage type that support SSD disks • ARR engineer in charge of a customer • Mihaela is the manager on that country • helps to enforce organizational standards • ...

Call Centers 2022-12-06

Call Centers crossword puzzle
Across
  1. Involves hiring a team of agents to work outside the company.
  2. Located in cheaper parts of the world
  3. Expensive due to start, gets cheaper
  4. For your attention
  5. Thank you
  6. provide support from additional channels
  7. Combines inbound and outbound
  8. Meaning of KPI
Down
  1. Focuses on incoming calls
  2. A list that involves service level, customer satisfaction, etc
  3. Automatic features
  4. You pay someone else to operate, you don't worry too much
  5. Centralized departmen that provides customer support
  6. Contacts the customers
  7. Demonstrates how a company achieves objectives.

15 Clues: Thank you • Meaning of KPI • Automatic features • For your attention • Contacts the customers • Focuses on incoming calls • Combines inbound and outbound • Expensive due to start, gets cheaper • Located in cheaper parts of the world • provide support from additional channels • Demonstrates how a company achieves objectives. • Centralized departmen that provides customer support • ...

CUSOTMER SEVICE WEEK PUZZLE 2021-09-28

CUSOTMER SEVICE WEEK PUZZLE crossword puzzle
Across
  1. with a spirit of cooperation and collaboration/Team Work
  2. facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement/Smile
  3. action shows you understand the caller's feelings/Empathy
  4. information/Communicate
Down
  1. of service or assistance/Helpful
  2. your ________when speaking to the customer/tone
  3. who pays for goods and services/Customer
  4. device should never interrupt my work Cell phone
  5. done by one person or group that benefits others/Service
  6. the caller is upset/ stay calm

10 Clues: information/Communicate • the caller is upset/ stay calm • of service or assistance/Helpful • who pays for goods and services/Customer • your ________when speaking to the customer/tone • device should never interrupt my work Cell phone • with a spirit of cooperation and collaboration/Team Work • done by one person or group that benefits others/Service • ...

Spectrum Crossword 2022-09-10

Spectrum Crossword crossword puzzle
Across
  1. Our primary billing system that is fully based in a web browser
  2. Consistent, scheduled charges of a customer's method of payment
  3. What most internet connection speeds are measured (_____ per second)
  4. A form of our internet service only found in certain markets that provides higher upload speeds due to a direct line connection.
  5. A de-escalation method that involves a 4-step statement to show you are ready and willing to resolve a customer's issue after sympathizing
  6. Our internal company form of Google, this helps you find every answer on company policy
  7. a customer with a ______ 2.0 Modem will need a required swap to the 3.0 or 3.1 model
  8. The most common type of order we process in billing, coded as XT in CSG
  9. Our VP of Fun, Prize Closet Queen, and VCC Ally
  10. A temporary service interruption due to non-payment
  11. One of our "view" packages, this one includes a wide variety of different TV networks
  12. This 5-digit code is used to identify how certain orders were set in a customers account. Each agent has their own unique code
  13. One of the two methods a customer can receive their equipment by via self installation where a box is sent to the customer
Down
  1. This website is the starting page that loads when we start up our web browser. Helps to lead us to Agent OS, CoPilot, and many more services
  2. A legacy SPP TV package that also defines itself as the way in which a person or group lives
  3. This tab in Agent OS helps us see all email notifications we send to our customers
  4. The only campaign code we use in CSG, consists of three zeros
  5. When you need to transfer the call to a lead or supervisor
  6. Our "account specialist" team
  7. A type of credit a customer is allowed once per rolling 12 month period that supplies up to $10 of credit
  8. This billing system is being phased out as accounts in it are getting moved to CSG
  9. The preferred method of authentication, when enrolled
  10. A type of troubleshooting that will be recommended by repair which consists of unplugging the device and plugging it back in
  11. The act of lowering a customers' package, whether if it be for pricing or reducing service without removing it entirely
  12. This is another word for commission that we, as agents, get if we sell a line of business to a customer

25 Clues: Our "account specialist" team • Our VP of Fun, Prize Closet Queen, and VCC Ally • A temporary service interruption due to non-payment • The preferred method of authentication, when enrolled • When you need to transfer the call to a lead or supervisor • The only campaign code we use in CSG, consists of three zeros • ...

Arvig Training: Phase 1 2022-06-27

Arvig Training: Phase 1 crossword puzzle
Across
  1. This is where I go to find ALL my procedures!!!!
  2. Type of Authorized Person who CAN make changes and is responsible for the bill.
  3. We are not allowed to take customers bank info over a recorded line, so we transfer them to...
  4. How many bill cycles do we have?
  5. AutoPay could pull up to _____ days in advance.
  6. We should do one of these for every customer interaction.
  7. If you get Equipment returned to you and it's in Bad Debt, you email ______@arvig.com
  8. This service class does NOT actually get temp suspended. So no fee & remove prorates!!!
  9. Google_______ is how we communicate with everyone
  10. Where you go to check if someone is not getting their estatments (Blue Dashboard)
  11. I can drop off Equipment at this hardware store in Richmond.
  12. Must be bank account only.
  13. Yvette Iradukunda in our helpdesk can speak ___________.
  14. For any billing related issues, I need to email _________________________@arvig.com
  15. Google__________ is what I need to check every morning to see what's happening today for bill cycles!
  16. I have big beautiful red long curly hair.
  17. All of our estatements come from ___________@arvig.com
  18. We bought out a company which had a small ring of Fiber in the St. Cloud area.
  19. A fee of $30 is added if a customer pays with a bad check or if they don't have money in their account.
Down
  1. $3 Paper statement fee does NOT apply if you have active _______ service.
  2. Any reporter calls should be transferred to the director of marketing who is.....
  3. Once temp suspended, a customer has ____ week before the perm DNP process starts.
  4. is my direct supervisor!
  5. ATC Payments (aid to construction) should be taken in this program. (JDE Invoices)
  6. also a trainer, smarter than me actually. Her office is right next to mine!
  7. is our main call taking program!
  8. Main payment taking program.
  9. is our retail rep out of the Park Rapids office.
  10. This is where you go to check for a my.Arvig account!
  11. ________ Fee. A fee on the TV account only. City hall can request a percentage!
  12. Every service order I cannot do, MUST be put on the "Service Orders to enter" ______________.
  13. super cool trainer.
  14. Must have my.arvig active to sign up for this.
  15. Customer can get up to $30 off a month or up to $75 if they live on Tribal Lands.

34 Clues: super cool trainer. • is my direct supervisor! • Must be bank account only. • Main payment taking program. • How many bill cycles do we have? • is our main call taking program! • I have big beautiful red long curly hair. • Must have my.arvig active to sign up for this. • AutoPay could pull up to _____ days in advance. • This is where I go to find ALL my procedures!!!! • ...

Food Service 2016-05-20

Food Service crossword puzzle
Across
  1. A place where bread is born.
  2. Cash handling and customer interaction.
  3. In charge of Kitchen.
  4. Someone who enjoys food.
  5. Creates new recipes or new techniques.
  6. Makes food for large amount of people.
  7. test out new recipes and invents new ways to prepare food.
  8. A place that provides table service.
  9. Serves tables and takes orders.
  10. Orders and checks in food.
Down
  1. Bakes bread.
  2. Manages restaurant.
  3. In&out, Taco Bell, and Mc Donald's.
  4. Serving patients, and Dietary restrictions.
  5. Delivers food to different clients, warehouse.
  6. Schools and colleges have these.
  7. Cooking for famous people.
  8. Someone who plays with their food.
  9. Someone who has first interaction withe the customer.
  10. Cuts fruits/Vegetables.
  11. Makes Food to order.

21 Clues: Bakes bread. • Manages restaurant. • Makes Food to order. • In charge of Kitchen. • Cuts fruits/Vegetables. • Someone who enjoys food. • Cooking for famous people. • Orders and checks in food. • A place where bread is born. • Serves tables and takes orders. • Schools and colleges have these. • Someone who plays with their food. • In&out, Taco Bell, and Mc Donald's. • ...

Chapter 1 Vocabulary 2021-08-24

Chapter 1 Vocabulary crossword puzzle
Across
  1. promotion short term activity that provides incentives to potential customers and that is intended to help increase sales or create awareness of a product or service
  2. Process of creating and maintaining the identity of a brand
  3. process of gathering and analyzing information
  4. the difference between a company's revenue and its costs;
  5. distinctive name, logo, mark, or a combination of these elements that create company or product identity and that separate the company and/or product from their competitors
  6. path the product or service purchased travels from the company to the consumer
  7. statement or phrase that encourages audience response
  8. one of the four P's of marketing; the cost of a product or service a company offers
  9. diverse groups of consumers participating in guided disucssions conducted to better understand customer perception of a particular product or service
  10. consumers' level of recognition of a company's product, service or brand
  11. process of arranging trade shows, conventions, meetings etc. that meet determined goals, messages, or purposes
  12. marketing strategy focused on getting customers to support your product or brand.
  13. a selected group of consumers, often in a common geographic location, introduced to a product, service, or messaging strategy before a full-scale marketing plan is launched
  14. how businesses communicate with audiences
  15. process of communicating with potential customers to promote a product or service
Down
  1. Process of communicating a company's value to customers
  2. efforts made by a company to shape the way audiences perceive the company; how a brand is seen by the public can have an effect of the brand's action
  3. identified groups of consumers most likely to purchase your product or service
  4. the collection, reporting and examination of actions taken on a website
  5. range of activities to assist customers in resolving issues; involves the goal of promoting customer satisfaction
  6. one of the four p's of marketing; refers to the messaging and communication channels marketers use to generate awareness, interest, engagement, and excitement about products or services
  7. one of the four P's of marketing; refers to where the product is sold and delivered to customers
  8. process of promoting a product in a retail environment, including the visual display in retail stores
  9. department responsible for selling products or services to customers and meeting the company sales goals
  10. one of the four P's of marketing; refers to the actual product or service a company offers
  11. process of determining the most effective approach to advertise a product or service
  12. what is communicated to and perceived by an audience ;can be verbal, written, and non verbal

27 Clues: how businesses communicate with audiences • process of gathering and analyzing information • statement or phrase that encourages audience response • Process of communicating a company's value to customers • the difference between a company's revenue and its costs; • Process of creating and maintaining the identity of a brand • ...

Communicate with HEART 2021-01-28

Communicate with HEART crossword puzzle
Across
  1. Listening, Start and Repond with H.E.A.R.T.
  2. Start and Repond with H.E.A.R.T.
  3. with Heart, Upfront Customer Experience Model
  4. Respond with H.E.A.R.T.
  5. Respond with HEART
  6. HEART Anniversary Year
Down
  1. Respond with HEART
  2. Start with H.E.A.R.T
  3. with HEART, The CMSD custmer service program
  4. Experience, Office that oversees Communicate with HEART
  5. Shop, A way to increase our expectations
  6. Start and Repond with H.E.A.R.T.
  7. Experience Recovery Model

13 Clues: Respond with HEART • Respond with HEART • Start with H.E.A.R.T • HEART Anniversary Year • Respond with H.E.A.R.T. • Experience Recovery Model • Start and Repond with H.E.A.R.T. • Start and Repond with H.E.A.R.T. • Shop, A way to increase our expectations • Listening, Start and Repond with H.E.A.R.T. • with HEART, The CMSD custmer service program • ...

ISG Crossword 1 2021-09-07

ISG Crossword 1 crossword puzzle
Across
  1. Customer service center staffed by carrier partner to provide service to eligible clients
  2. Salesperson responsible for bringing in new business and upselling and cross selling
  3. Third party who acts as conduit between carrier and client to place and service insurance coverage
  4. Manager, Customer service representative who manages an independent book of business
Down
  1. Insurance Company like Liberty Mutual or Travelers
  2. Insurance Solutions Group (small business)
  3. HUB's agency management system where client data is stored
  4. When carrier pushes policy information into our agency management system EPIC

8 Clues: Insurance Solutions Group (small business) • Insurance Company like Liberty Mutual or Travelers • HUB's agency management system where client data is stored • When carrier pushes policy information into our agency management system EPIC • Salesperson responsible for bringing in new business and upselling and cross selling • ...

Product 2024-07-10

Product crossword puzzle
Across
  1. Stealing from a shop
  2. A certain level of quality, product performance, and customer service
  3. How to use a product
  4. Paying the customer back if the customer returns the product back to the business
  5. When a food item expires or goes bad
Down
  1. Fixing or replacing a product if it is damaged
  2. How a product is packed in a container or wrapper
  3. Use of a name, term, symbol, or design to identify a product
  4. When a customer repeatedly chooses to visit and purchase from a same business
  5. A telephone number to call for customers to receive quick support or help
  6. Changing of a product to one that is more suitable for a customer (colour, size etc)

11 Clues: Stealing from a shop • How to use a product • When a food item expires or goes bad • Fixing or replacing a product if it is damaged • How a product is packed in a container or wrapper • Use of a name, term, symbol, or design to identify a product • A certain level of quality, product performance, and customer service • ...

Communicate by HEART 2021-01-28

Communicate by HEART crossword puzzle
Across
  1. Listening, Start and Repond with H.E.A.R.T.
  2. Start and Repond with H.E.A.R.T.
  3. with Heart, Upfront Customer Experience Model
  4. Respond with H.E.A.R.T.
  5. Respond with HEART
  6. HEART Anniversary Year
Down
  1. Respond with HEART
  2. Start with H.E.A.R.T
  3. with HEART, The CMSD custmer service program
  4. Experience, Office that oversees Communicate with HEART
  5. shop,A way to increase our expectations
  6. Start and Repond with H.E.A.R.T.
  7. Experience Recovery Model

13 Clues: Respond with HEART • Respond with HEART • Start with H.E.A.R.T • HEART Anniversary Year • Respond with H.E.A.R.T. • Experience Recovery Model • Start and Repond with H.E.A.R.T. • Start and Repond with H.E.A.R.T. • shop,A way to increase our expectations • Listening, Start and Repond with H.E.A.R.T. • with HEART, The CMSD custmer service program • ...

3.03 BE CUSTOMER RELATIONS 2024-11-19

3.03 BE CUSTOMER RELATIONS crossword puzzle
Across
  1. The people (i.e., employees) who work cooperatively together to achieve business goals
  2. Loyalty to a particular business
  3. The customer’s preference for a business; usually expressed in regular purchases from the business
  4. Polite behavior; good manners
  5. The values that a business encourages among its employees
  6. All the opportunities that businesses have to connect with customers and reinforce their brand value
Down
  1. Promotion for a business provided by customers who tell others of their satisfaction with the business
  2. service Activities and benefits provided by a business to its customers to create goodwill and customer satisfaction
  3. All the activities a business engages in to interact with its customers
  4. Focused on customer needs and wants
  5. Adapting to the environment in advance of the occurrence of events; taking advantage of opportunities rather than reacting to problems
  6. The amount and the value of goods and services produced (outputs) from set amounts of resources (inputs)

12 Clues: Polite behavior; good manners • Loyalty to a particular business • Focused on customer needs and wants • The values that a business encourages among its employees • All the activities a business engages in to interact with its customers • The people (i.e., employees) who work cooperatively together to achieve business goals • ...

marketing 2016-09-01

marketing crossword puzzle
Across
  1. process of telling people about product
  2. marketing, products available
  3. guides a company so it avoid downfalls
  4. plan of action for marketing a product
  5. individual who buys product
  6. anything that can be bought or sold
  7. Dynamic activities that focus on customer to generate profit
  8. product, place, price, and promotion
Down
  1. action done for you
  2. helps company determine strength, weakness, opportunities, and threats
  3. specific group of customers who needs a company will focus on satisfying
  4. concept, cause, issue that can be marketed
  5. money requested for product
  6. physically delivering goods
  7. predicting future sales and revenue
  8. physical, can touch

16 Clues: action done for you • physical, can touch • money requested for product • physically delivering goods • individual who buys product • marketing, products available • predicting future sales and revenue • anything that can be bought or sold • product, place, price, and promotion • guides a company so it avoid downfalls • plan of action for marketing a product • ...

Paradise in the Dashboard Light 2024-07-23

Paradise in the Dashboard Light crossword puzzle
Across
  1. A potential deal or "sale" identified within the recruitment process.
  2. The use of technology to perform tasks without human intervention.
  3. A structured process that tracks the stages of sales or student journeys.
  4. This system helps manage interactions with current and potential customers.
  5. An individual that goes through stages of admission prior to conversion.
  6. The process of ranking leads based on their likelihood to become customers.
  7. The process of personalizing a product or service to meet the needs of individuals.
  8. A prediction of future acquisitions based on current data and trends.
  9. The process of connecting different systems or software to work together.
  10. Any touchpoint or communication between Admissions and a student.
  11. Information collected and analyzed to help make business decisions.
  12. A popular CRM platform used by SMU to manage student recruitment relationships.
  13. The ongoing connection between SMU or another organization and its candidates or leads.
  14. A plan of action designed to achieve specific business goals.
Down
  1. The process of analyzing data to gain insights and make informed decisions.
  2. Assistance provided to customers to help resolve issues or answer questions.
  3. An individual or organization that a company or university interacts with as part of its business activities.
  4. The level of interaction and involvement a customer has with a company.
  5. A visual display of key metrics and data points to monitor business performance.
  6. A potential student who has shown interest in your product or service.
  7. The process of focusing marketing efforts on a specific group of potential customers.
  8. The degree of commitment a customer has to a brand or company.
  9. This term refers to a series of marketing activities aimed at promoting a product or service.
  10. A visual representation of the stages in a sales or recruitment process.
  11. Any task or action performed as part of student relationship management to be logged in the CRM.
  12. The ability to keep it students or customers over a period of time.
  13. A method of communication commonly used in marketing and customer service.
  14. The successful turning of a lead into a student.
  15. A group of customers or leads that share similar characteristics.
  16. The process of compiling and presenting data to analyze business performance.

30 Clues: The successful turning of a lead into a student. • A plan of action designed to achieve specific business goals. • The degree of commitment a customer has to a brand or company. • Any touchpoint or communication between Admissions and a student. • A group of customers or leads that share similar characteristics. • ...

National Customer Service Week Cross Word! 2025-10-03

National Customer Service Week Cross Word! crossword puzzle
Across
  1. Providing information in a way that avoids confusion
  2. The first step in understanding a customer’s concern
  3. We ______ the quality of our deliverables
  4. To truly help our customers, we must first understand their ______
  5. The 'S' in CSAT stands for
  6. When you #KnowYourStuff you become one of these
Down
  1. Provides you with the authority to make underwriting decisions
  2. When a customer expresses how they feel it's important to _______ what they said
  3. Built through consistent and honest communication
  4. When a customer scores you 7 or 8 on their NPS they become a ________
  5. What we encourage from customers to improve our service
  6. Delivering the same high standard every time
  7. When a customer scores you a 9 or 10 on their NPS they become a ______
  8. When a customer scores you between 0 to 6 on their NPS they become a ______

14 Clues: The 'S' in CSAT stands for • We ______ the quality of our deliverables • Delivering the same high standard every time • When you #KnowYourStuff you become one of these • Built through consistent and honest communication • Providing information in a way that avoids confusion • The first step in understanding a customer’s concern • ...

Health Advocacy Crossword 2021-09-28

Health Advocacy Crossword crossword puzzle
Across
  1. A cloud-based service that helps organizations share and manage content, knowledge, and applications.
  2. Artifical intelligence that uses cue notifications.
  3. Our first HAS group.
  4. When you need help, this is where I call.
  5. What we've all been navigating through for the past year.
  6. Yearly increase.
  7. When the member or group wants to prioritize an issue.
  8. The application where you document your call.
  9. The goal that rates how our service is different.
  10. The place where you look for benefits.
Down
  1. The survey member is offered after the call.
  2. Our new VP of Customer Service
  3. Coaching platform
  4. The office location for the birth of Health Advocacy.
  5. Preauthorization tool
  6. Soft Skill Quality
  7. We moved from WebEx to this.
  8. Where you find your monthly scores.
  9. Scheduling system
  10. Net Promoter Score

20 Clues: Yearly increase. • Coaching platform • Scheduling system • Soft Skill Quality • Net Promoter Score • Our first HAS group. • Preauthorization tool • We moved from WebEx to this. • Our new VP of Customer Service • Where you find your monthly scores. • The place where you look for benefits. • When you need help, this is where I call. • The survey member is offered after the call. • ...

World of Tourism 2025-09-28

World of Tourism crossword puzzle
Across
  1. Building where people stay temporarily
  2. Doucument to allows you to travel to another country
  3. Short journey or trip for pleasure
  4. Managing customer problems in tourism and hospitality services
  5. Business concept strategies product of tourism
  6. Place of interest
  7. Extra service or product that supports the main offering
  8. Cultural traditions and monuments passed down through generations
  9. Place someone chooses to travel
  10. An item bought as a memory of a trip
  11. Helps carry guests luggage to their rooms
Down
  1. Animals living in nature
  2. Responsible for cleaning and maintaining guest rooms
  3. Service for tourists
  4. Detailed plan for travel
  5. Sea Journey
  6. Things to do when they look around famous spots in a city
  7. Hotel service
  8. Guest arrives without a prior reservation
  9. Short stay at a place between parts of a journey
  10. Business tourism

21 Clues: Sea Journey • Hotel service • Business tourism • Place of interest • Service for tourists • Animals living in nature • Detailed plan for travel • Place someone chooses to travel • Short journey or trip for pleasure • An item bought as a memory of a trip • Building where people stay temporarily • Guest arrives without a prior reservation • Helps carry guests luggage to their rooms • ...

Epic 2023-05-02

Epic crossword puzzle
Across
  1. A potential customer or client.
  2. An agent who assesses the amount of compensation on a claim.
  3. A document detailing the terms and conditions of a contract.
  4. A specific action or task that is undertaken to achieve a particular goal.
  5. A potential customer or client who has shown interest in a product or service.
  6. Something that is grand in scale or exceeds ordinary standards.
  7. A document or file that is sent along with an email or other communication.
  8. The current condition or state of a policy.
  9. A recommendation of a person or business to someone else, often for the purpose of seeking their services or expertise.
  10. The amount of money paid for an insurance policy or other service.
  11. A clause in a policy detailing a change in coverage.
  12. A document that verifies the authenticity of something.
  13. The act of submitting something, such as a proposal or application.
  14. The end date of a contract, agreement, or policy.
  15. A temporary insurance policy that is issued before a permanent policy is issued.
Down
  1. Assistance provided to a customer or client.
  2. A fee or percentage paid to a broker or other intermediary for facilitating a transaction.
  3. An event that happens without deliberate cause.
  4. A person or company with whom one has business or professional dealings.
  5. A product that provides protection against loss, damage, or injury.
  6. A brief statement or description of the main points of something.
  7. Money that must be paid before a claim is paid.
  8. An exchange of goods or services between two or more parties.
  9. The advantages or perks provided to an individual or group as part of an insurance policy.
  10. A demand made by an individual for payment for a loss or damage.
  11. The process of extending an existing policy.
  12. An intermediary who facilitates transactions between two parties, usually in exchange for a fee or commission.
  13. The date that a coverage becomes binding.
  14. A person that receives a service or advice from a professional.
  15. A person who evaluates the risks invovled when insuring people or assets.

30 Clues: A potential customer or client. • The date that a coverage becomes binding. • The current condition or state of a policy. • Assistance provided to a customer or client. • The process of extending an existing policy. • An event that happens without deliberate cause. • Money that must be paid before a claim is paid. • The end date of a contract, agreement, or policy. • ...

Chapter 8 2015-03-24

Chapter 8 crossword puzzle
Across
  1. A brand created and owned by a reseller of a product or service.
  2. An activity, benefit, or satisfaction offered for sale that is essentially intangible and does not result in the ownership of anything
  3. The practice of using the established brand names of two different companies on the same product.
  4. A product category bought by individuals and organization for further processing or for reselling.
  5. A name,term, sign, symbol, or design or a combination of these, that identifies the products or services of a seller.
  6. Services cannot be stored for later sale or use. This is Service …
  7. The quality of services may vary greatly depending on who provides them and when, where, and how they are provided. This is Service …
  8. A type of consumer product that the consumer either does not know about or knows about but des not normally consider buying
  9. The differential effect that knowing the brand name has on customer response to the product or its marketing
  10. Atype of consumer product that the customer, in the process of selecting and purchasing, usually compares on such attributes as suitable, quality, prices, and style
  11. Dividing a market into different segments based on variables such as social class, lifestyle, or personality characteristics
  12. The activities of designing and producing the container or wrapper for a product.
  13. Dividing a market into groups of buyers with distinct needs, characteristics, or behaviours that might require separate marketing stratgies or mixes.
  14. A type of consumer product with unique characteristics or brand identification for which a significant group of buyers is willing to make a special purchase effort
Down
  1. dividing the market into segments based on variables such as age, live-cycle stage, gender income, occupation, education, relgion, ethnicity, and generation.
  2. Evaluating each segment’s attractiveness and selecting one ore more segments to enter.
  3. A product bought by final consumers for personal consumption
  4. Services a produced and consumed at the same time and cannot be separated from their providers. This is Service …
  5. A group of products that are closely related because they function in a similar manner, are sold to the same customer groups, are marketed through the same types of outlets, or fall within a given price range.
  6. Dividing a market into segments based on variables like consumer knowledge, attitudes, uses, or responses to a product
  7. Anything that can be offered to a market for attention, aquisition, use, or consumption that might satisfy a want or a need
  8. Dividig the market into segments according to occasions when buyers get the idea to buy, actually make their purchase, or use the purchased item
  9. Services cannot be seen, tasted felt, heard or smelled before they are bought. This is Service …
  10. Making the market offering different to create superior customer value.
  11. A type of consumer product that customers usually buy frequently, immediately, and with minimal comparison and buying effort
  12. The set of all product lines and items that a particular seller offers for sale.
  13. One attribute of a physical product or service described as Freedom from defects.
  14. Arranging for a market offering to occupy a clear, distinctive, and desirable place relative to competing products in the minds of target consumer.

28 Clues: A product bought by final consumers for personal consumption • A brand created and owned by a reseller of a product or service. • Services cannot be stored for later sale or use. This is Service … • Making the market offering different to create superior customer value. • The set of all product lines and items that a particular seller offers for sale. • ...

SBTEX Path to Resolution 2022-09-16

SBTEX Path to Resolution crossword puzzle
Across
  1. Right fit the customer with the products and services that best meet their needs and provide them with an optimal wireless experience (3 words)
  2. Always leverage all necessary tools and resources to assist in resolved requests (2 words)
  3. Communicates your unique personal commitment and eagerness to help (2 words)
  4. Explain the benefits of saving time and staying connected using MySprint App and Sprint.com
  5. Educate by remining customers of the benefits that self-service options are available; including saving them time for waiting on the phone (3 words)
  6. Listen and explain the situation back to the customer to show you understand (3 words)
  7. Assure the customer you will resolve their issue. (3 words)
Down
  1. Educate the customer about the Team of Experts "We are part of a small group who is empowered to sresolve your concerns, we want to make sure are we getting the best customer experience." (2 words)
  2. Provide a short summary and create a lasting impression (&)
  3. Sets the tone for the customer-centric experience
  4. "I see that you've been a customer for xx years, we greatly appreciate your loyalty!" (2 words)
  5. Use probing questions, listen for cues, and do a visual audit to understand what a customer wants and needs for the future (3 words)
  6. Offer a personalized solution based on your experience and what you have learned about the customer
  7. The best time to deepen the relationship with a customer is when it flows naturally with the conversation (2 words)

14 Clues: Sets the tone for the customer-centric experience • Provide a short summary and create a lasting impression (&) • Assure the customer you will resolve their issue. (3 words) • Communicates your unique personal commitment and eagerness to help (2 words) • Listen and explain the situation back to the customer to show you understand (3 words) • ...

Service Marketing 2024-07-20

Service Marketing crossword puzzle
Across
  1. Blueprinting is a more sophisticated version of ____________.
  2. _______fragrance would you use to relax and calm customers?
  3. Reliability, ease of use, and customer support are considered ____________ attribute.
  4. Effective service recovery procedures should be ____________, planned, trained, empowered
  5. The ____________ is the difference between what is delivered and what customers perceive they have received.
  6. Jan Carlzon, the former CEO of Scandinavian Airlines System, used the
  7. Server ____________ ensure that service staffs do things correctly, as requested, in the right order, and at the right speed.
  8. or services.
  9. _._._in marketing, is the moment when a customer/user interacts with a brand, product or service to form or change an impression about that particular brand, product or service.
  10. #StopTheHelmetExcuse is the hashtag of __________Bank. The campaign is aimed at promoting safety and encouraging people to wear helmets while riding two-wheelers.
  11. The ____________ is the difference between what senior management believes
  12. Training is most effective at reducing person/role____________.
  13. A(n) _________ diagram is used for cause-and-effect analysis.
  14. Service environments, also called ____________ relate to the style and appearance of the physical surroundings and other experiential elements encountered by customers at service delivery sites.
  15. ____________ represent a special type of order taking that entitles customers to a specific unit of service.
  16. The ______________ jaycustomer has no intention of paying and sets out to steal
Down
  1. of ____________ metaphor as a reference point for transforming the airline into a customer-driven business.
  2. A triangle of Company, Customers, Employees, Internal Marketing, External Marketing communications and Interactive marketing is known as………… triangle.
  3. Characteristics that customers find hard to evaluate even after consumption are termed____________ attribute.
  4. In broad terms, ____________ focuses on benefits created for the customer’s side of the equation, and _productivity addresses the financial costs incurred by the firm.
  5. Established in 2011, Which is the PoS platform for the Food & Beverage sector across India, the Middle East, UAE, South Africa and Canada and provide holistic restaurant management software, including billing, inventory management, online ordering, and all other front—and back-of-house management modules that any restaurant requires—from single-standing outlets to chains.
  6. Connsultation and ____________ represent important ways to add value to a product.
  7. The best cure for vandalism is ______________.
  8. At it’s simplest, ____________ consists of immediate advice from a knowledgeable
  9. The prepurchase stage begins with need ____________.
  10. expect and customers’ actual needs and expectations
  11. Which airline’s ‘The Residence’ provides a luxurious three-room suite in the sky. Designed for up to two guests, The Residence features an ensuite shower room, private bedroom with a double bed and separate living area.
  12. person in response to the request: “What do you suggest?”
  13. __________ Colours encourage quick decisions and work best for businesses where low-involvement purchase decisions are made.
  14. ____________ product supply the central, problem-solving benefit that customers seek.
  15. A(n) ____________ is one that a firm has selected from among those in the broader market and may be defined on the basis of several variables.
  16. Tangible characteristics that customers can evaluate prior to purchase are termed ____________ attribute.
  17. _______________ confirmation is when the service provided was better than

33 Clues: or services. • The best cure for vandalism is ______________. • expect and customers’ actual needs and expectations • The prepurchase stage begins with need ____________. • person in response to the request: “What do you suggest?” • _______fragrance would you use to relax and calm customers? • Blueprinting is a more sophisticated version of ____________. • ...

Vocab Puzzle 2016-09-01

Vocab Puzzle crossword puzzle
Across
  1. Advertisement for the product
  2. An item you buy but cant touch
  3. Predict future sales an revenue
  4. A concept, cause ,issue
  5. is like a road map
  6. the individual who buys products
  7. is the separation of goods to many paces
  8. How much is costs
Down
  1. a plan of action for marketing a product
  2. the location where the good is sold
  3. consists of dynamic activities that focus on the customer to generate a profitable exchange
  4. the specific group of consumers
  5. helps determine its strengths,weakness,opportunities
  6. The Four Elements of selling
  7. A physical item
  8. What the manufacture is selling

16 Clues: A physical item • How much is costs • is like a road map • A concept, cause ,issue • The Four Elements of selling • Advertisement for the product • An item you buy but cant touch • the specific group of consumers • Predict future sales an revenue • What the manufacture is selling • the individual who buys products • the location where the good is sold • ...

Vocabulary #5 2023-12-01

Vocabulary #5 crossword puzzle
Across
  1. not being able to choose
  2. limitational, narrow minded
  3. decisiveness, determined
  4. working hard while having care for others work as well
  5. mark, indication
  6. customer of service
  7. overuse, stereotype
  8. curve, bend
  9. unserious, dangerous
  10. fair, justice
  11. satire, imitation
Down
  1. not willing, reject
  2. dramatical, emotional
  3. bright, star
  4. swollen
  5. clothing, outerwear
  6. ability, performance
  7. completed with determination
  8. waste, decline/decreasement
  9. not albert einstein

20 Clues: swollen • curve, bend • bright, star • fair, justice • mark, indication • satire, imitation • not willing, reject • clothing, outerwear • customer of service • overuse, stereotype • not albert einstein • ability, performance • unserious, dangerous • dramatical, emotional • not being able to choose • decisiveness, determined • limitational, narrow minded • waste, decline/decreasement • ...

Dollamur Sports Surfaces 2020-08-07

Dollamur Sports Surfaces crossword puzzle
Across
  1. Organized chanting & dancing
  2. Dollamur street name
  3. Guarantee or promise to repair
  4. Dollamur surface cleaner
  5. wrestle
  6. Synthetic Fibers made to look like natural grass
  7. _____-Connect
  8. The year Dollamur was founded
  9. customer __________
Down
  1. Dollamur home base
  2. Swain _____ Mats
  3. Worldwide
  4. Exercises displaying physical agility & coordination
  5. Flexi-____
  6. Judo/ Karate/ Kendo
  7. estimate

16 Clues: wrestle • estimate • Worldwide • Flexi-____ • _____-Connect • Swain _____ Mats • Dollamur home base • Judo/ Karate/ Kendo • customer __________ • Dollamur street name • Dollamur surface cleaner • Organized chanting & dancing • The year Dollamur was founded • Guarantee or promise to repair • Synthetic Fibers made to look like natural grass • Exercises displaying physical agility & coordination

Spectrum Password 2022-09-10

Spectrum Password crossword puzzle
Across
  1. A de-escalation method that involves a 4-step statement to show you are ready and willing to resolve a customer's issue after sympathizing
  2. What most internet connection speeds are measured (_____ per second)
  3. a customer with a ______ 2.0 Modem will need a required swap to the 3.0 or 3.1 model
  4. One of our "view" packages, this one includes a wide variety of different TV networks
  5. The only campaign code we use in CSG, consists of three zeros
  6. Consistent, scheduled charges of a customer's method of payment
  7. Our internal company form of Google, this helps you find every answer on company policy
  8. The act of lowering a customers' package, whether if it be for pricing or reducing service without removing it entirely
  9. The preferred method of authentication, when enrolled
  10. A form of our internet service only found in certain markets that provides higher upload speeds due to a direct line connection.
  11. This website is the starting page that loads when we start up our web browser. Helps to lead us to Agent OS, CoPilot, and many more services
  12. One of the two methods a customer can receive their equipment by via self installation where a box is sent to the customer
Down
  1. A legacy SPP TV package that also defines itself as the way in which a person or group lives
  2. This billing system is being phased out as accounts in it are getting moved to CSG
  3. When you need to transfer the call to a lead or supervisor
  4. This tab in Agent OS helps us see all email notifications we send to our customers
  5. A type of credit a customer is allowed once per rolling 12 month period that supplies up to $10 of credit
  6. A temporary service interruption due to non-payment
  7. This is another word for commission that we, as agents, get if we sell a line of business to a customer
  8. The most common type of order we process in billing, coded as XT in CSG
  9. Our primary billing system that is fully based in a web browser
  10. Our VP of Fun, Prize Closet Queen, and VCC Ally
  11. A type of troubleshooting that will be recommended by repair which consists of unplugging the device and plugging it back in
  12. Our "account specialist" team
  13. This 5-digit code is used to identify how certain orders were set in a customers account. Each agent has their own unique code

25 Clues: Our "account specialist" team • Our VP of Fun, Prize Closet Queen, and VCC Ally • A temporary service interruption due to non-payment • The preferred method of authentication, when enrolled • When you need to transfer the call to a lead or supervisor • The only campaign code we use in CSG, consists of three zeros • ...

H1 & H2 2020-09-11

H1 & H2 crossword puzzle
Across
  1. The network of individuals and organizations involved in the process of moving a product or service from the producer to the end user
  2. A pull strategy involves motivating customers to seek out your brand in an active process via tactics such as advertising, customer relationship management (CRM), and sales promotions
  3. A marketing planning process that involves dividing a broad target market into subsets or groups of customers who have common needs or characteristics
  4. Resistance of customers to switching easily between one supplier of a good or service to another
Down
  1. Group of products manufactured by a firm that are closely related in use and in production and marketing requirements
  2. Observing and predicting the emergence of and changes in cultural trends, visible in clothing fashions, popular music, urban lifestyles, uses of technology, etc
  3. Selecting the potential customer segments to whom a company wishes to sell products or services, after an analysis of each segment’s attractiveness
  4. (1) Defining a value proposition for the target segments. (2)Differentiating a product or service (or its brand) from others in the perception of customers.
  5. This is a measure of customer attrition. The churn rate is 100% minus the customer retention percentage rate, which typically measures customers who discontinue a service or subscription within a specified time period
  6. A push strategy involves ensuring the customer is aware of your brand at the point of purchase via tactics such as direct selling to customers in showrooms, packaging designs, or point-of-sale displays

10 Clues: Resistance of customers to switching easily between one supplier of a good or service to another • Group of products manufactured by a firm that are closely related in use and in production and marketing requirements • The network of individuals and organizations involved in the process of moving a product or service from the producer to the end user • ...

Services Australia 2020-06-09

Services Australia crossword puzzle
Across
  1. person acting on behalf of another
  2. automated authentication tool
  3. Customer Information System
  4. Inbox Item Tool
  5. Request Tool
  6. salary and wages
  7. proof of identity
  8. Youth and Students
  9. government online service system
Down
  1. government entitlement
  2. additional payment
  3. online document reporting
  4. Return to Sender
  5. standard
  6. Services Australia Business
  7. XXXX Blueprint
  8. proof of record ownership
  9. Datacom Services Australia site
  10. Manual Follow Up
  11. accommodation

20 Clues: standard • Request Tool • accommodation • XXXX Blueprint • Inbox Item Tool • Return to Sender • Manual Follow Up • salary and wages • proof of identity • additional payment • Youth and Students • government entitlement • online document reporting • proof of record ownership • Services Australia Business • Customer Information System • automated authentication tool • Datacom Services Australia site • ...

九上U6 2024-01-08

九上U6 crossword puzzle
Across
  1. 部分
  2. 起源
  3. 产品
  4. 偏爱
  5. 汉堡包
  6. 说明（名词）
  7. 加强
  8. 大量，充足
  9. 调查
  10. 医疗的
Down
  1. 服务
  2. 顾客
  3. 买
  4. 起源的
  5. 说明
  6. 豆
  7. 必要的
  8. 公寓，平的
  9. 提供
  10. 沙拉
  11. 标题
  12. 提供
  13. 评论，复习

23 Clues: 买 • 豆 • 部分 • 服务 • 顾客 • 起源 • 说明 • 产品 • 偏爱 • 提供 • 加强 • 沙拉 • 标题 • 调查 • 提供 • 起源的 • 必要的 • 汉堡包 • 医疗的 • 公寓，平的 • 大量，充足 • 评论，复习 • 说明（名词）

Solutions3rdPre 4 2025-01-26

Solutions3rdPre 4 crossword puzzle
Across
  1. környezet
  2. gyógynövény, fűszernövény
  3. elhízottság
  4. tálca
  5. előétel
  6. újrahasznosít
  7. emelkedik,nő
  8. recept
  9. pazarol
  10. keksz
  11. laktató
  12. függőágy
  13. pirítós
  14. bárány
  15. reklámoz
  16. szemetes,kuka
  17. vekni(kenyér)
  18. vevő,vásárló
Down
  1. (befőttes)üveg
  2. kiszolgálás
  3. hozzáállás
  4. palacsinta
  5. szénsavas
  6. desszert
  7. hozzávaló
  8. villa
  9. átlagos
  10. kolbász
  11. számla
  12. saláta
  13. szemét,hulladék
  14. gabonapehely
  15. lazac
  16. betilt
  17. ipar

35 Clues: ipar • tálca • villa • keksz • lazac • recept • számla • saláta • bárány • betilt • előétel • átlagos • pazarol • kolbász • laktató • pirítós • desszert • függőágy • reklámoz • környezet • szénsavas • hozzávaló • hozzáállás • palacsinta • kiszolgálás • elhízottság • emelkedik,nő • gabonapehely • vevő,vásárló • újrahasznosít • szemetes,kuka • vekni(kenyér) • (befőttes)üveg • szemét,hulladék • gyógynövény, fűszernövény

Communicate with HEART 2021-01-28

Communicate with HEART crossword puzzle
Across
  1. Listening, Start and Repond with H.E.A.R.T.
  2. Start and Repond with H.E.A.R.T.
  3. with Heart , Upfront Customer Experience Model
  4. Respond with H.E.A.R.T.
  5. Respond with HEART
  6. HEART Anniversary Year
Down
  1. Respond with HEART
  2. Start with H.E.A.R.T
  3. with HEART, The CMSD custmer service program
  4. Experience, Office that oversees Communicate with HEART
  5. Shop, A way to increase our expectations
  6. Start and Repond with H.E.A.R.T.
  7. Experience Recovery Model

13 Clues: Respond with HEART • Respond with HEART • Start with H.E.A.R.T • HEART Anniversary Year • Respond with H.E.A.R.T. • Experience Recovery Model • Start and Repond with H.E.A.R.T. • Start and Repond with H.E.A.R.T. • Shop, A way to increase our expectations • Listening, Start and Repond with H.E.A.R.T. • with HEART, The CMSD custmer service program • ...

Specialty 09 2013-06-06

Specialty 09 crossword puzzle
Across
  1. Who can process reage requests for Palladium accounts?
  2. What system do you use to have customer return Metal Card?
  3. how many features does Chase Blueprint offer?
  4. If a customer spends $10,000.00 or more a year on Ritz Carlton card what status will the customer have?
  5. Does Chase Freedom Credit Card have an annual fee?
  6. As of January 27, 2013, what can be applied to a consumer, business and commercial credit card transactions made in a store, online or at any point of sale?
  7. What screen do you go to in C3 to restore available credit on Past due or overlimit accounts?
  8. Customer calls to can their JPMorgan Private Bank account, if the customer decides to close the account, will all accumulated rewards points will be forfeited at closure?
  9. who is the ultimate grillmaster?
Down
  1. For Ritz Carlton accounts, How much is the airline incidental statement credit for?
  2. What do we call a customer that is not financially responsible for the account?
  3. If UPS is unable to deliver cards what mailbox do you email?
  4. For Chase Freedom quarterly rewards what is the cash back percentage that customers can get?
  5. What is the service called which provides stranded Chase Customers assistance with Emergancy Card Replacement or emergency cash?
  6. what is Priebs favorite food?
  7. What is Priebs favorite sport?

16 Clues: what is Priebs favorite food? • What is Priebs favorite sport? • who is the ultimate grillmaster? • how many features does Chase Blueprint offer? • Does Chase Freedom Credit Card have an annual fee? • Who can process reage requests for Palladium accounts? • What system do you use to have customer return Metal Card? • ...

Chapter 5 Vocab Crossword 2016-12-06

Chapter 5 Vocab Crossword crossword puzzle
Across
  1. an advantage or profit gained from something.
  2. not having made a decision
  3. comparison of expectations about a service with performance
  4. product, service, or programme that is offered at reduced prices or rates
  5. customers who dont shop but come to look
  6. to sell in advance
  7. the proffering or giving of something to someone
  8. a way of dealing with something
  9. sales technique where the employee asks the customer if they would like to include an additional purchase or recommends a product which might suit the client
  10. one of the distinguishing characteristics of a product or service that helps boost its appeal to potential buyers
  11. sales approach which emphasizes on saying the right thing at the right time by guiding the respondent along a question-answer sequence in the research.
  12. practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle
  13. rewards program offered by a company to customers who frequently make purchases
  14. something that has been or can be added to an existing object or arrangement.
  15. join or be joined securely to something else
Down
  1. an expression or feeling of disapproval or opposition; a reason for disagreeing.
  2. to trade something in for something more expensive or valuable of its kind
  3. characteristics that help or assist
  4. give or hand over (something) in exchange for money.
  5. a means of solving a problem or dealing with a difficult situation.
  6. the assistance and advice provided by a company to those people who buy or use its products or services.
  7. short distance away or apart in space or time.
  8. places your brand and its products in a certain position relative to your competition
  9. be answered with a simple "yes" or "no"
  10. more than one individual purchasing the item
  11. helps establish your product's or service's identity within the eyes of the purchaser.
  12. business or marketing statement that a company uses to summarize why a consumer should buy a product or use a service
  13. the action of confirming something or the state of being confirmed.
  14. definite

29 Clues: definite • to sell in advance • not having made a decision • a way of dealing with something • characteristics that help or assist • be answered with a simple "yes" or "no" • customers who dont shop but come to look • more than one individual purchasing the item • join or be joined securely to something else • an advantage or profit gained from something. • ...

Superhero Friends: Help! Where do I go? 2016-09-27

Superhero Friends: Help! Where do I go? crossword puzzle
Across
  1. Learning Views
  2. Social Media
  3. Business to business
  4. Design innovative products
  5. Catalog design
  6. Paycheck distribution
  7. Employee handbook
  8. EPIC displaying incorrect information
  9. DIY and M&I
Down
  1. Shop at Home
  2. Swatch distribution
  3. Computer and phone issues
  4. Installer liaison
  5. Customer Service
  6. Website displaying incorrect information
  7. Product specs incorrect on PIN

16 Clues: DIY and M&I • Shop at Home • Social Media • Learning Views • Catalog design • Customer Service • Installer liaison • Employee handbook • Swatch distribution • Business to business • Paycheck distribution • Computer and phone issues • Design innovative products • Product specs incorrect on PIN • EPIC displaying incorrect information • Website displaying incorrect information

MK130 Chapter 15-18 Review 2022-08-06

MK130 Chapter 15-18 Review crossword puzzle
Across
  1. single customer view.
  2. Customer Relationship Management.
  3. how quickly a company responds to a customer email or phone call
  4. Technology using emotions and voice recognition to aid in customer service tasks
  5. this level of loyalty shows people who recommend the brand.
Down
  1. predict future customer behaviour based on known information.
  2. this level of loyalty are people who make repeat purchases.
  3. This measure works by simply asking customers to score your organization out of 10 in response to the question.
  4. this level of loyalty has no relationship with the brand.
  5. Delivering highly relevant messages at the right time has become the expectation of marketing.

10 Clues: single customer view. • Customer Relationship Management. • this level of loyalty has no relationship with the brand. • this level of loyalty are people who make repeat purchases. • this level of loyalty shows people who recommend the brand. • predict future customer behaviour based on known information. • ...

Feasibility and Business Planning 2025-03-13

Feasibility and Business Planning crossword puzzle
Across
  1. presents your qualifications and those of your partners
  2. what is a group of businesses with a common interest?
  3. includes most important information and should be written last
  4. presents your research into the industry of those companies providing similar products or services
  5. what section of the business plan outlines the companys backround information and basic business concept?
  6. the means of delivery indirectly from a store or wholesaler
  7. who is most likely to buy a businesses products and services?
  8. the means of delivery directly from business to customer
  9. an organization of businesses that works to promote and protect the industry
  10. what are the distinctive aspects, qualities, or characteristics of a product?
  11. A declaration of specific aspirations of a company, major specific goals
  12. a tool used to anaylize a business plan and compare it to others in the industry
  13. A declaration of the scope and purpose of a company, broad
  14. who is the end user of the service?
Down
  1. organization that makes up individuals and businesses of a specific industry
  2. the advertising used
  3. the means to which a product or service is delivered to the customer
  4. what is the first step of creating a business plan?
  5. needed in order to start a business
  6. the process of seeing if a business idea would be successful
  7. things that promote or benefit the value of a product or service

21 Clues: the advertising used • needed in order to start a business • who is the end user of the service? • what is the first step of creating a business plan? • what is a group of businesses with a common interest? • presents your qualifications and those of your partners • the means of delivery directly from business to customer • ...

The Association between Customer Satisfaction and Employee Job Satisfaction 2017-12-08

The Association between Customer Satisfaction and Employee Job Satisfaction crossword puzzle
Across
  1. a cycle of self-reinforcing exchanges between customers and frontline employees that ultimately enhance both parties' outcomes
  2. extent to which customers voluntarily perform behaviors that benefit a firm
  3. a pleasurably or positive emotional state resulting from the appraisal of ones job or job experience
  4. involves customers’ decision to continue their relationship with a firm based on how their expectations, demands and standards are met in service delivery
  5. learning process that involves the acquisition of knowledge, sharpening of skills, concepts, rules, or changing of attitudes and behaviors to enhance the performance of employees.
  6. Social exchange Theory’s best known norm or exchange rule
  7. different from customer retention and goes beyond repeated purchases; it involves a positive attitude and behavior towards the brand or company
Down
  1. establishes relationships between profitability, customer loyalty, and employee satisfaction, loyalty, and productivity
  2. an individual's cumulative, global, and favorable evaluation of a firm based on personal experiences over time
  3. theory social psychological and sociological perspective that explains social change and stability as a process of negotiated exchanges between parties
  4. an employee who deals directly with customers, or who is directly involved in making a product
  5. effect of front line employee job satisfaction on customer satisfaction based on the finding of a positive relationship between the 2 constructs
  6. customer satisfaction impact on front line employee job satisfaction
  7. result of attending to the needs, demands, and expectations of customers through service delivery or customer care

14 Clues: Social exchange Theory’s best known norm or exchange rule • customer satisfaction impact on front line employee job satisfaction • extent to which customers voluntarily perform behaviors that benefit a firm • an employee who deals directly with customers, or who is directly involved in making a product • ...

The Association between Customer Satisfaction and Employee Job Satisfaction 2017-12-08

The Association between Customer Satisfaction and Employee Job Satisfaction crossword puzzle
Across
  1. learning process that involves the acquisition of knowledge, sharpening of skills, concepts, rules, or changing of attitudes and behaviors to enhance the performance of employees.
  2. result of attending to the needs, demands, and expectations of customers through service delivery or customer care
  3. establishes relationships between profitability, customer loyalty, and employee satisfaction, loyalty, and productivity
  4. effect of front line employee job satisfaction on customer satisfaction based on the finding of a positive relationship between the 2 constructs
  5. an individual's cumulative, global, and favorable evaluation of a firm based on personal experiences over time
  6. a cycle of self-reinforcing exchanges between customers and frontline employees that ultimately enhance both parties' outcomes
  7. theory social psychological and sociological perspective that explains social change and stability as a process of negotiated exchanges between parties
  8. an employee who deals directly with customers, or who is directly involved in making a product
  9. involves customers’ decision to continue their relationship with a firm based on how their expectations, demands and standards are met in service delivery
  10. different from customer retention and goes beyond repeated purchases; it involves a positive attitude and behavior towards the brand or company
Down
  1. customer satisfaction impact on front line employee job satisfaction
  2. Social exchange Theory’s best known norm or exchange rule
  3. extent to which customers voluntarily perform behaviors that benefit a firm
  4. a pleasurably or positive emotional state resulting from the appraisal of ones job or job experience

14 Clues: Social exchange Theory’s best known norm or exchange rule • customer satisfaction impact on front line employee job satisfaction • extent to which customers voluntarily perform behaviors that benefit a firm • an employee who deals directly with customers, or who is directly involved in making a product • ...

Vocab Puzzle 2016-09-01

Vocab Puzzle crossword puzzle
Across
  1. Advertisement for the product
  2. An item you buy but cant touch
  3. Predict future sales an revenue
  4. A concept, cause ,issue
  5. is like a road map
  6. the individual who buys products
  7. is the separation of goods to many paces
  8. How much is costs
Down
  1. a plan of action for marketing a product
  2. the location where the good is sold
  3. consists of dynamic activities that focus on the customer to generate a profitable exchange
  4. the specific group of consumers
  5. helps determine its strengths,weakness,opportunities
  6. The Four Elements of selling
  7. A physical item
  8. What the manufacture is selling

16 Clues: A physical item • How much is costs • is like a road map • A concept, cause ,issue • The Four Elements of selling • Advertisement for the product • An item you buy but cant touch • the specific group of consumers • Predict future sales an revenue • What the manufacture is selling • the individual who buys products • the location where the good is sold • ...

Collecting information about customers 2020-07-01

Collecting information about customers crossword puzzle
Across
  1. Supermarkets offer these to loyal customers.
  2. These schemes allow the supermarket to collect data on customers every time they shop.
  3. Customer personal information that supermarkets keep.
  4. Supermarkets use it to follow how popular products are and customers' shopping habits.
  5. How customers feel about the shop, their products & service.
  6. Shops that trade online.
  7. Royalty card issued by one of big the supermarkets in U.K.
Down
  1. Products that supermarkets predict a customer should buy.
  2. Customers use it in the shop or online to put shopping in.
  3. Customer personal information used by retailers and supermarkets.
  4. A description of a customer, includes information such as their interests and purchase history.
  5. What customers normally do or shop.
  6. Royalty card issued by one of big the supermarkets in U.K.

13 Clues: Shops that trade online. • What customers normally do or shop. • Supermarkets offer these to loyal customers. • Customer personal information that supermarkets keep. • Products that supermarkets predict a customer should buy. • Customers use it in the shop or online to put shopping in. • Royalty card issued by one of big the supermarkets in U.K. • ...

tutorial 3 2022-11-22

tutorial 3 crossword puzzle
Across
  1. highest degree of integration of cloud computing
  2. location and management of the cloud’s infrastructure.
  3. storage data interchange interface for stored data objects
  4. architectural level that effective results in cloud computing
  5. restrictive and most refined cloud service model
  6. logical unit that serves as the target for storage operations
  7. the virtual machine simulates hardware, so it can be independent of the underlying system hardware
  8. data authentication and authorization between client and service
  9. technique used for creating cloud computing.
Down
  1. enforce policies and create a tiered storage system.
  2. protocol used for discovering and retrieving objects from a cloud
  3. feature make cloud-based storage systems highly reliable
  4. concept that involves pooling physical resources
  5. service model that is owned in terms of infrastructure by both vendor and customer
  6. key attributefor cloud service
  7. utility computing is based.
  8. component which is called hypervisor

17 Clues: utility computing is based. • key attributefor cloud service • component which is called hypervisor • technique used for creating cloud computing. • highest degree of integration of cloud computing • concept that involves pooling physical resources • restrictive and most refined cloud service model • enforce policies and create a tiered storage system. • ...

words 2 chapter 4 2024-05-20

words 2 chapter 4 crossword puzzle
Across
  1. availability
  2. oppurtunity
  3. benefits
  4. resume
  5. experience
  6. job opening
  7. interview
  8. job opening
  9. staff
  10. to retire
  11. promotion
  12. interviewer
  13. retirement
Down
  1. to clock in
  2. profession
  3. employee
  4. to take a break
  5. to hire
  6. to apply for
  7. educational background
  8. overtime
  9. career
  10. break room
  11. customer service representative
  12. to interview
  13. applicant
  14. schedule
  15. health insurance
  16. position
  17. job application
  18. salary

31 Clues: staff • resume • career • salary • to hire • employee • overtime • benefits • schedule • position • applicant • interview • to retire • promotion • profession • break room • experience • retirement • to clock in • oppurtunity • job opening • job opening • interviewer • availability • to apply for • to interview • to take a break • job application • health insurance • educational background • customer service representative

Enterprise Supply Chain Management 2023-05-05

Enterprise Supply Chain Management crossword puzzle
Across
  1. The process of receiving and processing customer orders, picking and packing products, and shipping them to the customer.
  2. A group of people working together to achieve a common goal.
  3. The accomplishment of a given task or activity, usually measured against pre-established objectives or benchmarks.
  4. A person or company that provides goods or services to another company or organization.
  5. The process of managing the flow of goods from the point of consumption back to the point of origin.
  6. A production and inventory control system that produces and delivers products just in time to meet customer demand.
  7. The movement of goods or people from one place to another.
Down
  1. A production system that focuses on continuous improvement and eliminating waste.
  2. The stock of goods or materials that a business holds for the purpose of selling, producing, or servicing its products or services.
  3. The network of organizations, people, activities, and resources involved in the creation and delivery of a product or service to a customer.
  4. The process of estimating or predicting future demand for a product or service.
  5. The process of purchasing goods or services from external sources.
  6. The act of giving money in exchange for goods or services.
  7. Key performance indicators, metrics used to measure the performance of a supply chain or logistics system.
  8. A building used for storing goods, usually before they are distributed to retailers or customers.

15 Clues: The act of giving money in exchange for goods or services. • The movement of goods or people from one place to another. • A group of people working together to achieve a common goal. • The process of purchasing goods or services from external sources. • The process of estimating or predicting future demand for a product or service. • ...

Oral comm in customer service 2025-08-25

Oral comm in customer service crossword puzzle
Across
  1. – Providing timely and efficient responses to customer inquiries and requests. Professionalism – Demonstrating respectful, courteous, and ethical behavior at all times.
  2. Listening – Fully focusing on the customer’s needs and concerns to understand their issues and respond appropriately.
  3. – Being reliable and consistent in delivering quality service.
  4. – Possessing comprehensive understanding of products, services, and company policies to assist customers effectively.
  5. – Adjusting responses and approaches based on different customer needs and situations.
  6. – Remaining calm and tolerant, especially when dealing with difficult or frustrated customers.
  7. – Treating customers with kindness, consideration, and dignity.
Down
  1. – Paying close attention to customer details and feedback to meet their expectations.
  2. Ability – Effectively identifying issues and offering suitable solutions to satisfy customer needs.
  3. Attitude – Maintaining an upbeat and friendly demeanor to create a welcoming environment.
  4. Communication – Conveying information in a straightforward, understandable manner to avoid misunderstandings.
  5. – Showing genuine understanding and care for the customer's feelings and perspectives.
  6. – Showing genuine interest and eagerness to help, creating a positive customer experience.
  7. Resolution Skills – Managing and resolving disagreements or complaints calmly and effectively.

14 Clues: – Being reliable and consistent in delivering quality service. • – Treating customers with kindness, consideration, and dignity. • – Paying close attention to customer details and feedback to meet their expectations. • – Showing genuine understanding and care for the customer's feelings and perspectives. • ...

Chapter 4 Analyzing the Market,Customers and Competition 2025-02-24

Chapter 4 Analyzing the Market,Customers and Competition crossword puzzle
Across
  1. Online market research method
  2. One of ethical ways to obtain information about competitors
  3. Term use for market segmentation
  4. Worth price of product or service
  5. Critical section in business plan
Down
  1. One of ethical ways to obtain information about competitors
  2. Specialized product or service
  3. Ideal customer

8 Clues: Ideal customer • Online market research method • Specialized product or service • Term use for market segmentation • Worth price of product or service • Critical section in business plan • One of ethical ways to obtain information about competitors • One of ethical ways to obtain information about competitors

Toshiba 2019-04-02

Toshiba crossword puzzle
Across
  1. Our third party vendor
  2. Arcadia Service Manager
  3. The charity behind the Heartstart initiative
  4. HMV Service Manager
  5. Engineer who was a Sea Cadet in Zone 1
  6. Engineer who lives in Wales
  7. New system name
  8. Big supermarket customer
Down
  1. US Brand, many get calls in Europe for them
  2. DBSchenker's personal engineer
  3. The Oracle technical team based in Europe
  4. Our most Southern based engineer
  5. Sheffield's most talkative engineer
  6. Pub chain company
  7. Sir Philip Green is the Chairman of this group

15 Clues: New system name • Pub chain company • HMV Service Manager • Our third party vendor • Arcadia Service Manager • Big supermarket customer • Engineer who lives in Wales • DBSchenker's personal engineer • Our most Southern based engineer • Sheffield's most talkative engineer • Engineer who was a Sea Cadet in Zone 1 • The Oracle technical team based in Europe • ...

VB Insurance, Marketing , Customer Service Words 2017-11-28

VB Insurance, Marketing , Customer Service Words crossword puzzle
Across
  1. The study and classification of people according to their attitudes, aspirations, and other psychological criteria, especially in market research
  2. A practice by which a company provides a guaranteed compensation of specified loss for payment of a premium
  3. Formal request to an insurance company for payment
  4. The quality of being insurable
  5. A specified amount of money that the insured must pay before an insurance company will pay a claim
  6. A person who analyzes a complex process or operation in order to improve its efficiency, especially by applying a computer system
  7. The state of being responsible for something
  8. The potential that a chosen activity for a loss
  9. A settled way of thinking or feeling about someone or something
Down
  1. The total amount and type of insurance carried
  2. A legally binding contract between the insured and insurance company
  3. A person or company that sells goods in large quantities at low prices, typically to retailers
  4. The amount paid for insurance coverage
  5. A person or company that underwrites an insured risk
  6. The state of keeping or being kept secret or private
  7. Relating to the ideas, customs, and social behavior of a society
  8. The imparting or exchanging of information or news.
  9. The person or group or property for which an insurance policy is insured
  10. A person or business that sells goods to the public in relatively small quantities for use or consumption rather than for resale
  11. The quality of being clear, in particular; the quality of coherence

20 Clues: The quality of being insurable • The amount paid for insurance coverage • The state of being responsible for something • The total amount and type of insurance carried • The potential that a chosen activity for a loss • Formal request to an insurance company for payment • The imparting or exchanging of information or news. • ...

Customer Service Phrase Verbs - Part 2 2022-03-04

Customer Service Phrase Verbs - Part 2 crossword puzzle
Across
  1. to validate or see if something is true or accurate
  2. to give something for free or at a discount
  3. to travel through another thing
  4. to postpone an activity, meeting, or event
  5. to add power or energy to a device
  6. to review
  7. to return an item or information
  8. to assist with something
  9. to function properly or for something to fit
  10. to consider or ponder a situation
  11. to remove power or electricity to a device
Down
  1. to assist, help, or provide for someone
  2. to wait for someone or something
  3. to arrange, organize, or prepare
  4. to gain control of something
  5. to end or terminate a phone call
  6. to return information to someone or to return from traveling
  7. to select or choose something
  8. to consider or ponder a situation
  9. to focus or direct attention to something
  10. to wear something

21 Clues: to review • to wear something • to assist with something • to gain control of something • to select or choose something • to travel through another thing • to wait for someone or something • to arrange, organize, or prepare • to end or terminate a phone call • to return an item or information • to consider or ponder a situation • to consider or ponder a situation • ...

Customer Service NRF Chapter 2 Vocabulary 2023-03-30

Customer Service NRF Chapter 2 Vocabulary crossword puzzle
Across
  1. In a ______ mindset, people believe that their most basic abilities can continuously improve through learning, focus, and determination. Ex. “I can learn to do anything I want.”
  2. ______ listening is a structured form of listening and responding that focuses the attention on the speaker.
  3. advantages or rewards of the product’s features that make a certain product good for the customer.
  4. feeling or opinion about something or someone, formed without conscious thought or on the basis of little evidence, like when you meet someone for the first time.(2 words)
  5. the information learned by an employee and used to help customers understand how a product or service will meet their needs. (2 words)
  6. In a ______ mindset, people believe that their skills and knowledge are fixed traits that cannot be developed. Ex. “I am either good at it or not.”
  7. the capacity to accept or tolerate delay, trouble, or suffering without getting angry or upset.
  8. more than just price, it is the measure of the total benefit a customer gets from a product
  9. the ability to understand and share the feelings of another.
  10. If a person has an in-depth understanding of all product features (attributes), he would have _________ product knowledge.
  11. The act of taking care of the customer's needs by providing and delivering professional, helpful, high-quality service and assistance before, during, and after the customer's requirements are met. (2 words)
  12. ______ cues are information that is spoken. Example: Hi, how are you?
Down
  1. Those NEEDS that motivated customers to come to you in the first place. (2 words)
  2. Involve the customers' NEED to be treated with respect and to feel valued, understood, and involved in decisions that affect them. (2 words)
  3. imitation of a situation or process. Ex. Acting out a customer service situation with your peers.
  4. the way a person conducts themselves at work and in other professional settings. (2 words)
  5. Questions that begin with the words who, what, where, when, how, and why. They CANNOT be answered with a simple yes or no. (hyphenated)
  6. Product _____ are physical in nature, including color, size, etc. and appeal to your five senses.
  7. _______ cues are information that is presented through body language or hand gestures. (hyphenated) Example: Wave, smile, nod
  8. If a person has very basic product knowledge, he has _________ knowledge abut that product.
  9. ____ _____ is a type of communication in which physical behaviors, as opposed to words, are used to express or convey information. Such behavior includes facial expressions, body posture, gestures. (2 words)
  10. is a customer’s feelings or thoughts about a product or a customer service experience that is shared with the retailer or manufacturer. (2 words)
  11. means to imitate
  12. Questions that tend to evoke one-word answers: yes or no.(hyphenated)

24 Clues: means to imitate • the ability to understand and share the feelings of another. • Questions that tend to evoke one-word answers: yes or no.(hyphenated) • ______ cues are information that is spoken. Example: Hi, how are you? • Those NEEDS that motivated customers to come to you in the first place. (2 words) • ...

Superhero Friends: Help! Where do I go? 2016-09-22

Superhero Friends: Help! Where do I go? crossword puzzle
Across
  1. Social Media
  2. Customer Service
  3. DIY and M&I
  4. Paycheck distribution
  5. Shop at Home
  6. Installer liaison
Down
  1. Swatch distribution
  2. Computer and phone issues
  3. Product specs incorrect on PIN
  4. Design innovative products
  5. Catalog design
  6. EPIC displaying incorrect information
  7. Employee handbook
  8. Learning Views
  9. Business to business

15 Clues: DIY and M&I • Social Media • Shop at Home • Catalog design • Learning Views • Customer Service • Employee handbook • Installer liaison • Swatch distribution • Business to business • Paycheck distribution • Computer and phone issues • Design innovative products • Product specs incorrect on PIN • EPIC displaying incorrect information

Chapter 6- Prospecting 2019-02-25

Chapter 6- Prospecting crossword puzzle
Across
  1. Involves finding and cultivating people in the community or territory who are willing to cooperate in helping to find prospects
  2. Rule of Thumb: 20% Presentation, 40% ______ , 40% Follow Up
  3. Qualified person or organization that has the potential to buy your good or service
  4. Lifeblood of sales because it identifies potential customers
  5. Easier to sell to a ______ customer
  6. Part of the prospect pool, in which people or organizations you frequently know very little about other than what you learn from a previous customer
  7. Leaking ____ Customer Concept
Down
  1. A type of prospecting method that is based on the law of average
  2. A type of prospecting method that when an employee leaves, their clients are left hanging so the salesperson should quickly contact those customers
  3. This is the most effective and reliable prospecting method
  4. The name of a person or organization that might be a prospect is referred to
  5. One of the key components of the Golden Rule
  6. The acronym to ask to determine if an individual or organization is a qualified prospect

13 Clues: Leaking ____ Customer Concept • Easier to sell to a ______ customer • One of the key components of the Golden Rule • This is the most effective and reliable prospecting method • Rule of Thumb: 20% Presentation, 40% ______ , 40% Follow Up • Lifeblood of sales because it identifies potential customers • A type of prospecting method that is based on the law of average • ...

Deliver Service to Customer 2020-05-26

Deliver Service to Customer crossword puzzle
Across
  1. It is important to develop a _______ with your customers
  2. Watch your _______ when speaking to customers
  3. Anyone who buys a product or service from another ________
  4. You should actively _______ to your customers
  5. Greet every customer with a ________
  6. Be assertive but not ________
Down
  1. Focus on the solution not the ________
  2. Document all ________ that come to you from the customer
  3. It is OK not to have all the ________ to every problem
  4. Clarify what is being _______

10 Clues: Clarify what is being _______ • Be assertive but not ________ • Greet every customer with a ________ • Focus on the solution not the ________ • Watch your _______ when speaking to customers • You should actively _______ to your customers • It is OK not to have all the ________ to every problem • It is important to develop a _______ with your customers • ...

Customer Service Week - Day 4: Crossword Thursday 2020-10-07

Customer Service Week - Day 4: Crossword Thursday crossword puzzle
Across
  1. Customer complaints should be seen as _____ to improve service.
  2. With angry customers, it's important to let them do this, _____.
  3. Understanding and identifying with your customers' feelings is called ______.
  4. Treat each customer as if they're the _____ one you'll deal with th
Down
  1. With TMS, customers answer on a scale rating, with 1 being 'poor' and ______ being 'excellent'.
  2. This word should be removed from your customer service vocabulary and replaced with 'situation'.
  3. Your most important communication tool when you're on the phone is your _____.
  4. A positive one will make your day better.
  5. / You start each interaction with a friendly _____.

9 Clues: A positive one will make your day better. • / You start each interaction with a friendly _____. • Customer complaints should be seen as _____ to improve service. • With angry customers, it's important to let them do this, _____. • Treat each customer as if they're the _____ one you'll deal with th • ...

CSAW SDAT 2022-09-16

CSAW SDAT crossword puzzle
Across
  1. capitol
  2. number of counties/jurisdictions
  3. named after Henrietta Marie Queen of England
  4. Raven quoteth
  5. honest,strong moral principle
  6. helping doing work
Down
  1. that which is owned
  2. not without representation
  3. valuation
  4. tame
  5. susan
  6. State Bird
  7. not here
  8. independent since 1851
  9. they are always right

15 Clues: tame • susan • capitol • not here • valuation • State Bird • Raven quoteth • helping doing work • that which is owned • they are always right • independent since 1851 • not without representation • honest,strong moral principle • number of counties/jurisdictions • named after Henrietta Marie Queen of England

UNIQLO Basic 2020-04-11

UNIQLO Basic crossword puzzle
Across
  1. Be __ and make sure to greet customers (courtesy)
  2. Service < Expection = __
  3. Keep the __ clean.
  4. Keep __ clean (cleanliness)
  5. The Essence of Customer Satisfaction: Store,Products, and __.
Down
  1. Nothing out of stock and mo slow-moving items (0-__)
  2. __ are always the top priority (Customer Always Come First)
  3. Accept product __ and exchanges within 3 month of purchase.(may differ by country)
  4. Be quick and energetic (Fast & __)
  5. Prevent stock shortages of __ items.

10 Clues: Keep the __ clean. • Service < Expection = __ • Keep __ clean (cleanliness) • Be quick and energetic (Fast & __) • Prevent stock shortages of __ items. • Be __ and make sure to greet customers (courtesy) • Nothing out of stock and mo slow-moving items (0-__) • __ are always the top priority (Customer Always Come First) • ...

Customer Service Appreciation Week Day 3 2017-10-03

Customer Service Appreciation Week Day 3 crossword puzzle
Across
  1. dish of seasoned meat wrapped in cornmeal dough and steamed or baked in corn husks
  2. liquor made from an agave
  3. decorated figure of an animal containing toys and candy
  4. This is a spicy seasoning(it's also a restaurant)
  5. broad-brimmed felt or straw hat
  6. mashed avocado mixed with chopped onion, tomatoes, chili peppers
  7. cocktail made with tequila and citrus fruit juice
  8. Spanish drink of red wine mixed with lemonade, fruit, and spices
  9. Hello
  10. Spanish Party
  11. con carne a spicy stew of beef and red chilies or chili powder
  12. dish consisting of a fried tortilla, typically folded
Down
  1. very hot green chili pepper
  2. Mexican Beer
  3. de Gallo: salsa fresca
  4. Santana Famous Mexican and American musician
  5. Rolled tortilla with a filling
  6. Type of garment worn in South America
  7. thin, flat pancake of cornmeal or flour
  8. dance music incorporating elements of jazz and rock (spicy tomato sauce)

20 Clues: Hello • Mexican Beer • Spanish Party • de Gallo: salsa fresca • liquor made from an agave • very hot green chili pepper • Rolled tortilla with a filling • broad-brimmed felt or straw hat • Type of garment worn in South America • thin, flat pancake of cornmeal or flour • Santana Famous Mexican and American musician • This is a spicy seasoning(it's also a restaurant) • ...

Customer Service Appreciation Week Day 3 2017-10-03

Customer Service Appreciation Week Day 3 crossword puzzle
Across
  1. de Gallo salsa fresca
  2. very hot green chili pepper
  3. dish consisting of a fried tortilla, typically folded
  4. Spanish drink of red wine mixed with lemonade, fruit, and spices
  5. Rolled tortilla with a filling
  6. This is a spicy seasoning(it's also a restaurant)
  7. con carne a spicy stew of beef and red chilies or chili powder
  8. dish of seasoned meat wrapped in cornmeal dough and steamed or baked in corn husks
  9. Santana Famous Mexican and American musician
Down
  1. thin, flat pancake of cornmeal or flour
  2. decorated figure of an animal containing toys and candy
  3. dance music incorporating elements of jazz and rock (spicy tomato sauce)
  4. broad-brimmed felt or straw hat
  5. cocktail made with tequila and citrus fruit juice
  6. mashed avocado mixed with chopped onion, tomatoes, chili peppers
  7. liquor made from an agave
  8. Mexican Beer
  9. Hello
  10. Spanish Party
  11. Type of garment worn in South America

20 Clues: Hello • Mexican Beer • Spanish Party • de Gallo salsa fresca • liquor made from an agave • very hot green chili pepper • Rolled tortilla with a filling • broad-brimmed felt or straw hat • Type of garment worn in South America • thin, flat pancake of cornmeal or flour • Santana Famous Mexican and American musician • cocktail made with tequila and citrus fruit juice • ...

Module 6, Lesson 1: Customer Service 2020-11-06

Module 6, Lesson 1: Customer Service crossword puzzle
Across
  1. “________________________. How can I help you?”
  2. “I will put these items on hold for you. __________________________________________?”
  3. Before we buy a new washing machine, let’s see if a handyman can ___________ the old one.
  4. My coffee maker is ___________, so I need to buy another one.
  5. The child spilled grape juice on the white __________________.
  6. It’s a good idea to keep the receipts for any expensive items you __________________.
  7. Her ____________________ told me that she was very angry.
  8. The ___________ on my jacket is stuck. I can’t get it open!
  9. I had a hot dog for lunch, and now there’s a mustard _________ on my shirt.
Down
  1. “Your new laptop isn’t working? ________________________.”
  2. “Alice is busy right now, but you can leave a message for her. _______________________________?”
  3. “I need to check with my supervisor. ______________________________________?”
  4. To _____________________________ means that you’ll contact them at a later time to give a reply or return a message.
  5. His lease is up soon, so he needs to find a cheaper apartment _____________________________.
  6. This dishwasher can’t be fixed. It’s time to _____________ it.
  7. The _________________ won’t close because it’s too full.
  8. To _____________________ to the manager, dial 1 plus the extension 500.
  9. It’s __________ that I speak to a plumber. A pipe burst and water is everywhere!
  10. Turn the steering __________ to control the direction of the car.
  11. Martha purchased a Micky Mouse ___________ at Disney World.

20 Clues: “________________________. How can I help you?” • The _________________ won’t close because it’s too full. • Her ____________________ told me that she was very angry. • “Your new laptop isn’t working? ________________________.” • Martha purchased a Micky Mouse ___________ at Disney World. • The ___________ on my jacket is stuck. I can’t get it open! • ...

Quality 2015-07-09

Quality crossword puzzle
Across
  1. Being in conformance with the Rola standards, rules, guidelines and policies
  2. All successful businesses regardless of what they do or sell, have this in common
  3. Doing the right things
  4. An approach to selling, founded on the underlying principles of the sales process
  5. A systematic, repeatable series of steps that map out and track interaction with prospects from their first point of engagement with our business through to a close and follow-up
  6. Service is available when desired, which meets the customers' expectations
  7. Doing the things right
Down
  1. Eliminate this
  2. A place for everything, and everything in its place
  3. The final judge of the quality of the service you deliver
  4. Developing operational controls to ensure that the results match the desired outcomes
  5. More than a role model for quality
  6. Measures the efficiency of your sales process
  7. The totality of features and characteristics of a customer service that beats its ability to satisfy stated or implied needs
  8. Rework, duplication, delays and waiting are all forms of ... and needs to be eliminated or minimised

15 Clues: Eliminate this • Doing the right things • Doing the things right • More than a role model for quality • Measures the efficiency of your sales process • A place for everything, and everything in its place • The final judge of the quality of the service you deliver • Service is available when desired, which meets the customers' expectations • ...

Functional areas of a company 2024-01-18

Functional areas of a company crossword puzzle
Across
  1. Quality Control ___ that there are no problems with the products
  2. Sales ___ new business with customers
  3. Logistics ___ the products to the customer
  4. HR ___ recruits new people to work in the company
  5. Purchasing ___ products from suppliers
Down
  1. Customer Service ___ customer problems when they call
  2. Production ___ manufactures the products in the factory
  3. Finance ___ controls budget and other costs
  4. Accounts ___ invoices customers for products that they have bought
  5. IT ___ the computer systems and software

10 Clues: Sales ___ new business with customers • Purchasing ___ products from suppliers • IT ___ the computer systems and software • Logistics ___ the products to the customer • Finance ___ controls budget and other costs • HR ___ recruits new people to work in the company • Customer Service ___ customer problems when they call • ...

Confidence Starts Here 2025-10-28

Confidence Starts Here crossword puzzle
Across
  1. Who answers hard-hitting questions?
  2. Where to look for credit card procedures?
  3. What to complete if customer wants to change card type?
  4. Where customers can reprint a statement?
  5. Best way to reach out to Credit Card Admin?
Down
  1. The feeling that replaces “wait… am I doing this right?”
  2. Customer first stop for questions?
  3. Something a team member builds by helping a customer?
  4. Where to look for Service Base2000 help?
  5. What to do when NEBWeb doesn’t give the full answer?
  6. What are we?

11 Clues: What are we? • Customer first stop for questions? • Who answers hard-hitting questions? • Where to look for Service Base2000 help? • Where customers can reprint a statement? • Where to look for credit card procedures? • Best way to reach out to Credit Card Admin? • What to do when NEBWeb doesn’t give the full answer? • Something a team member builds by helping a customer? • ...

Customer Service Week - Day 4: Crossword Thursday 2020-10-07

Customer Service Week - Day 4: Crossword Thursday crossword puzzle
Across
  1. Customer complaints should be seen as _____ to improve service.
  2. With angry customers, it's important to let them do this, _____.
  3. Understanding and identifying with your customers' feelings is called ______.
  4. Treat each customer as if they're the _____ one you'll deal with that day
Down
  1. With TMS, customers answer on a scale rating, with 1 being 'poor' and ______ being 'excellent'.
  2. This word should be removed from your customer service vocabulary and replaced with 'situation'.
  3. Your most important communication tool when you're on the phone is your _____.
  4. A positive one will make your day better.
  5. You start each interaction with a friendly _____.

9 Clues: A positive one will make your day better. • You start each interaction with a friendly _____. • Customer complaints should be seen as _____ to improve service. • With angry customers, it's important to let them do this, _____. • Treat each customer as if they're the _____ one you'll deal with that day • ...

Quality 2015-07-09

Quality crossword puzzle
Across
  1. More than a role model for quality
  2. Developing operational controls to ensure that the results match the desired outcomes
  3. Being in conformance with the Rola standards, rules, guidelines and policies
  4. An approach to selling, founded on the underlying principles of the sales process
  5. Doing the things right
  6. Measures the efficiency of your sales process
Down
  1. The final judge of the quality of the service you deliver
  2. A place for everything, and everything in its place
  3. The totality of features and characteristics of a customer service that beats its ability to satisfy stated or implied needs
  4. A systematic, repeatable series of steps that map out and track interaction with prospects from their first point of engagement with our business through to a close and follow-up
  5. All successful businesses regardless of what they do or sell, have this in common
  6. Doing the right things
  7. Eliminate this
  8. Service is available when desired, which meets the customers' expectations
  9. Rework, duplication, delays and waiting are all forms of ... and needs to be eliminated or minimised

15 Clues: Eliminate this • Doing the right things • Doing the things right • More than a role model for quality • Measures the efficiency of your sales process • A place for everything, and everything in its place • The final judge of the quality of the service you deliver • Service is available when desired, which meets the customers' expectations • ...

Chapter 1 Vocabulary 2025-08-18

Chapter 1 Vocabulary crossword puzzle
Across
  1. the process of communicating with potential customers in an effort to influence their buying behavior
  2. something that a person desires but can live without
  3. the locations and activities involved in getting a product or service to the end users
  4. someone who buys a product for their own use
  5. an action that one person performs for another, usually for a fee
  6. establishing a positive image of oneself in person and online
  7. concept, cause, issue, image, or philosophy
  8. dynamic activities that identify, anticipate, and satisfy customer demand while making a profit
  9. good, service, or idea
Down
  1. person who determines the marketing needs of a company, researches and analyzes customer data
  2. the strategy for using the elements of product, price, place, and promotion
  3. the amount of money requested or exchanged for a product. It is an important component of profitability
  4. something necessary for survival, such as food, clothing, and shelter
  5. the difference between the income earned and expenses incurred by a business during a specific period of time
  6. physical item that can be touched

15 Clues: good, service, or idea • physical item that can be touched • concept, cause, issue, image, or philosophy • someone who buys a product for their own use • something that a person desires but can live without • establishing a positive image of oneself in person and online • an action that one person performs for another, usually for a fee • ...

Basic terms crossword 2013-06-12

Basic terms crossword crossword puzzle
Across
  1. Something you sell.
  2. something a business has.
  3. how much something is worth.
  4. someone you serve.
  5. Something you give donations to.
  6. something done to promote a brand.
  7. something you start and gain money from.
Down
  1. something provided for a customer.
  2. something to do with money.
  3. mas production of a product.

10 Clues: someone you serve. • Something you sell. • something a business has. • something to do with money. • mas production of a product. • how much something is worth. • Something you give donations to. • something provided for a customer. • something done to promote a brand. • something you start and gain money from.

Feb 10 Meeting 2022-02-10

Feb 10 Meeting crossword puzzle
Across
  1. A service that helps you quickly recover your organization’s critical systems after a disaster
  2. A database technology used by NOC/Control/DCS/RPS
  3. Our customer which provide cloud data management service
  4. Customer with the second largest number of managed gateways installed
Down
  1. A leading global investment banking, securities and investment management firm
  2. A daily word game recently purchased by NY Times
  3. Our first GCP customer
  4. A field of study that gives computers the capability to learn without being explicitly programmed.

8 Clues: Our first GCP customer • A daily word game recently purchased by NY Times • A database technology used by NOC/Control/DCS/RPS • Our customer which provide cloud data management service • Customer with the second largest number of managed gateways installed • A leading global investment banking, securities and investment management firm • ...

Crossword 1.1 to 1.3 2025-09-12

Crossword 1.1 to 1.3 crossword puzzle
Across
  1. Activities that communicate a product’s features and persuade customers to buy.
  2. The total number of times an advertisement is seen by an audience.
  3. Using sports events, teams, or athletes to promote products and services.
  4. Activities that capture attention and provide joy.
  5. A good or service created to meet the needs and wants of consumers.
  6. The act of persuading a customer to purchase a product or service.
  7. The combination of product, price, place, and promotion strategies used in marketing.
  8. The process of providing or obtaining money for a business, project, or purchase.
  9. The process of creating, promoting, and delivering products or services to satisfy customer needs.
Down
  1. Characteristics of a population such as age, gender, income, or education.
  2. Promoting products through movies, music, TV, or other entertainment media.
  3. Money left over after paying for necessities that can be spent on wants.
  4. Measurements of how many people watch, listen to, or use a media program.
  5. The process of getting a product from the producer to the consumer.
  6. The amount of money charged for a product or service.

15 Clues: Activities that capture attention and provide joy. • The amount of money charged for a product or service. • The total number of times an advertisement is seen by an audience. • The act of persuading a customer to purchase a product or service. • The process of getting a product from the producer to the consumer. • ...

Business terms. 2013-05-08

Business terms. crossword puzzle
Across
  1. Accountents do it, sorting out money, bills
  2. Production of goods
  3. Raising money, runs, could make popularity go up
  4. Trades goods
  5. Something which will satisfy a want or need.
Down
  1. How much you have to pay for goods
  2. Buys goods
  3. Has a logo, an image
  4. Advertising
  5. Help the customer

10 Clues: Buys goods • Advertising • Trades goods • Help the customer • Production of goods • Has a logo, an image • How much you have to pay for goods • Accountents do it, sorting out money, bills • Something which will satisfy a want or need. • Raising money, runs, could make popularity go up

Marketing I Midterm Review 2023-01-18

Marketing I Midterm Review crossword puzzle
Across
  1. equal to product in traditional mix
  2. The four Ps
  3. the exchange for a good or service
  4. benefits received
  5. increasing awareness of issues that affect everyone
  6. good or service
  7. helps an organization allocate resources
  8. reveals a company's current situation
  9. most important jobs of marketers
  10. equal to price in traditional mix
  11. used to examen the competition
  12. benefits received - (price+hassle)
  13. equal to promotion in traditional mix
Down
  1. informing the customer
  2. equal to place in traditional mix
  3. factors a company can control
  4. answers the question "why should I buy from you"
  5. delivery
  6. factors a company cannot control

19 Clues: delivery • The four Ps • good or service • benefits received • informing the customer • factors a company can control • used to examen the competition • most important jobs of marketers • factors a company cannot control • equal to place in traditional mix • equal to price in traditional mix • the exchange for a good or service • benefits received - (price+hassle) • ...

Oral communication in customer service 2025-08-25

Oral communication in customer service crossword puzzle
Across
  1. Providing timely and efficient responses to customer inquiries and requests. Professionalism – Demonstrating respectful, courteous, and ethical behavior at all times.
  2. Listening Fully focusing on the customer’s needs and concerns to understand their issues and respond appropriately.
  3. Being reliable and consistent in delivering quality service.
  4. Possessing comprehensive understanding of products, services, and company policies to assist customers effectively.
  5. Adjusting responses and approaches based on different customer needs and situations.
  6. Remaining calm and tolerant, especially when dealing with difficult or frustrated customers.
  7. Treating customers with kindness, consideration, and dignity.
Down
  1. Paying close attention to customer details and feedback to meet their expectations.
  2. Ability Effectively identifying issues and offering suitable solutions to satisfy customer needs.
  3. Attitude Maintaining an upbeat and friendly demeanor to create a welcoming environment.
  4. Communication Conveying information in a straightforward, understandable manner to avoid misunderstandings.
  5. Showing genuine understanding and care for the customer's feelings and perspectives.
  6. Showing genuine interest and eagerness to help, creating a positive customer experience.
  7. Resolution Skills Managing and resolving disagreements or complaints calmly and effectively.

14 Clues: Being reliable and consistent in delivering quality service. • Treating customers with kindness, consideration, and dignity. • Paying close attention to customer details and feedback to meet their expectations. • Showing genuine understanding and care for the customer's feelings and perspectives. • ...

Revision 1 - S3 Admin 2025-06-16

Revision 1 - S3 Admin crossword puzzle
Across
  1. all employees must report accidents for health and ____ reasons
  2. all employees must wear this to identify themselves
  3. keeping documents locked in cabinets ensures information ____
  4. to protect digital files, employees should use a strong ______
  5. a positive and friendly ____ makes customers feel welcome
Down
  1. speaking clearly and listening carefully shows _____
  2. admin assistants often handle this type of electronic communication
  3. being courteous and respectful is part of good ____ service
  4. something confidential that must be protected in a workplace
  5. a key customer service skill, understanding how others feel
  6. something that could cause an accident or injury at work

11 Clues: all employees must wear this to identify themselves • speaking clearly and listening carefully shows _____ • something that could cause an accident or injury at work • a positive and friendly ____ makes customers feel welcome • being courteous and respectful is part of good ____ service • a key customer service skill, understanding how others feel • ...

Super Screen Pop 2016-07-28

Super Screen Pop crossword puzzle
Across
  1. abbreviation for Interactive Voice Response System
  2. a single, interactive screen that provides customer service specialist information that a customer has entered into the IVR
  3. spreads bills into 12 equal monthly amounts, helping the customer plan ahead by letting them know their exact monthly payment amount.
  4. used to draft a customer’s monthly payment from their checking or savings account automatically each month.
  5. one of the two tabs used to help you search for customer account information.
Down
  1. period when a supply or other service is not available or when equipment is closed down.
  2. used to search for a single unknown character.
  3. provides quick links to each region’s help system.
  4. provides a reasonable installment schedule for residential customers who are unable to pay their outstanding balance and are in jeopardy of being disconnected.
  5. term used to refer to someone wrongfully obtaining and using another person's personal data in some way that involves fraud or deception for economic gain.
  6. presented first on the Super Screen Pop when special call handling is needed for CIM BUI accounts

11 Clues: used to search for a single unknown character. • provides quick links to each region’s help system. • abbreviation for Interactive Voice Response System • one of the two tabs used to help you search for customer account information. • period when a supply or other service is not available or when equipment is closed down. • ...

Sales 2020-09-23

Sales crossword puzzle
Across
  1. likely to succeed as a potential customer
  2. A reason for disagreeing
  3. An arrangement to meet someone at a particular place and time
  4. Already determined to be a prospective customer
  5. connection with the customer or buyer
Down
  1. Appreciation or acclaim for an achievement, service or ability
  2. Asking questions
  3. Fulfillment of ones expectations or needs
  4. Process of promoting, selling and distributing a product
  5. A goal set for a sales person or department

10 Clues: Asking questions • A reason for disagreeing • connection with the customer or buyer • likely to succeed as a potential customer • Fulfillment of ones expectations or needs • A goal set for a sales person or department • Already determined to be a prospective customer • Process of promoting, selling and distributing a product • ...

advertisment 2023-02-21

advertisment crossword puzzle
Across
  1. an activity purchasing needs
  2. a day you wait for after a periode of time working
  3. one heart
  4. semakin ahead
  5. a rented place to staycation eh stay over
  6. thing to offer or attract buyers
  7. we got you
  8. vendors offer goods, ojek offers ...
  9. better is better
Down
  1. thing you love so much
  2. life is never flat
  3. mama has a cheat
  4. a place where sellers and buyers meet
  5. transaction exchanging stuffs
  6. indomie is my appetite
  7. an action offering goods or service
  8. whatever you eat drink me
  9. a place you get daily need besides market
  10. people who purchase your product

19 Clues: one heart • we got you • semakin ahead • mama has a cheat • better is better • life is never flat • thing you love so much • indomie is my appetite • whatever you eat drink me • an activity purchasing needs • transaction exchanging stuffs • thing to offer or attract buyers • people who purchase your product • an action offering goods or service • vendors offer goods, ojek offers ... • ...

RR 2025-01-20

RR crossword puzzle
Across
  1. RADIAN purchased this in 2011
  2. Newest RADIAN product family
  3. One thing RADIAN products are unequaled in
  4. Who we are
  5. Employee Stock Ownership Plan
  6. One more thing RADIAN products are unequaled in
  7. RADIAN purchased this in 2005
  8. Continuous ...
  9. We are all this
  10. RADIAN is the premier full-service provider of this service
Down
  1. It's in our name
  2. RADIAN is this in our industry
  3. RADIAN's focus
  4. We continuously try to improve this
  5. RADIAN sets this, raises this, and we ARE this
  6. Another thing RADIAN products are unequaled in
  7. ... Improvement
  8. What RADIAN supports
  9. What we show to customers

19 Clues: Who we are • RADIAN's focus • Continuous ... • ... Improvement • We are all this • It's in our name • What RADIAN supports • What we show to customers • Newest RADIAN product family • RADIAN purchased this in 2011 • Employee Stock Ownership Plan • RADIAN purchased this in 2005 • RADIAN is this in our industry • We continuously try to improve this • ...

CX Crossword: Customer Service Week '22 2022-09-21

CX Crossword: Customer Service Week '22 crossword puzzle
Across
  1. Another word for "difficult" customer
  2. Your body __________ says 1000 words
  3. Politeness
  4. Always remember to practice D__D________.
  5. Always refer to the customer by _________
  6. Urgency
  7. Greet every customer with a __________
  8. A complaint is a ________.
  9. Always practice the ___________ rule
  10. Be mindful of your ______ when speaking to customers
  11. Newlywed Account
Down
  1. Another word for assistance
  2. Without Errors
  3. "We ________ for any inconveniences caused"
  4. Type of POS machine
  5. Senior Citizens Account
  6. _______back
  7. _________of__________
  8. KY'C'
  9. Youth Account

20 Clues: KY'C' • Urgency • Politeness • _______back • Youth Account • Without Errors • Newlywed Account • Type of POS machine • _________of__________ • Senior Citizens Account • A complaint is a ________. • Another word for assistance • Your body __________ says 1000 words • Always practice the ___________ rule • Another word for "difficult" customer • Greet every customer with a __________ • ...

Customer Service Appreciation Week Day 3 2017-10-03

Customer Service Appreciation Week Day 3 crossword puzzle
Across
  1. Mexican Beer
  2. con carne a spicy stew of beef and red chilies or chili powder
  3. Type of garment worn in South America
  4. very hot green chili pepper
  5. Spanish Party
  6. mashed avocado mixed with chopped onion, tomatoes, chili peppers
  7. cocktail made with tequila and citrus fruit juice
  8. thin, flat pancake of cornmeal or flour
  9. de Gallo salsa fresca
  10. Hello
  11. dish of seasoned meat wrapped in cornmeal dough and steamed or baked in corn husks
  12. dish consisting of a fried tortilla, typically folded
Down
  1. This is a spicy seasoning(it's also a restaurant)
  2. Santana Famous Mexican and American musician
  3. Rolled tortilla with a filling
  4. Spanish drink of red wine mixed with lemonade, fruit, and spices
  5. broad-brimmed felt or straw hat
  6. liquor made from an agave
  7. decorated figure of an animal containing toys and candy
  8. dance music incorporating elements of jazz and rock (spicy tomato sauce)

20 Clues: Hello • Mexican Beer • Spanish Party • de Gallo salsa fresca • liquor made from an agave • very hot green chili pepper • Rolled tortilla with a filling • broad-brimmed felt or straw hat • Type of garment worn in South America • thin, flat pancake of cornmeal or flour • Santana Famous Mexican and American musician • This is a spicy seasoning(it's also a restaurant) • ...

Turning Negatives into Positives 2016-08-26

Turning Negatives into Positives crossword puzzle
Across
  1. Let me see whether I can ____ you with that
  2. Always look at the positives, not the ________s
  3. Putting _____ first
  4. _____ for your time today
  5. The opposite of won't
  6. We strive to offer _____ customer service
  7. You can use our Telephone Banking _______ to make international transfers
Down
  1. The survey we ask customers to complete
  2. I ___ certainly find that out for you
  3. I hope you've had a ________ experience with me today
  4. What does the ‘P’ in NPS stand for
  5. Best _____ for customers
  6. If we have a problem, we should find the _____
  7. Service with a _____
  8. Don't _____, I can sort that problem out for you

15 Clues: Putting _____ first • Service with a _____ • The opposite of won't • Best _____ for customers • _____ for your time today • What does the ‘P’ in NPS stand for • I ___ certainly find that out for you • The survey we ask customers to complete • We strive to offer _____ customer service • Let me see whether I can ____ you with that • If we have a problem, we should find the _____ • ...

JINX MARKETING CROSSWORD 2023-12-13

JINX MARKETING CROSSWORD crossword puzzle
Across
  1. Generating sales through product or service transactions
  2. Symbol that represents a company or product
  3. Product identity creation
  4. Person or entity who purchases a product or service
  5. Online platforms for communication and sharing
  6. middleman
Down
  1. One of the four P’s in marketing regarding value
  2. Reduction in the usual price of a product or service
  3. Gathering opinions or feedback from consumers
  4. Something you can buy in shop
  5. being regularly exchangeable
  6. Marketing communication
  7. a sum of money allocated for a particular purpose
  8. Buying and selling of goods online
  9. Writing and sharing content on a website to engage a target audience

15 Clues: middleman • Marketing communication • Product identity creation • being regularly exchangeable • Something you can buy in shop • Buying and selling of goods online • Symbol that represents a company or product • Gathering opinions or feedback from consumers • Online platforms for communication and sharing • One of the four P’s in marketing regarding value • ...

After Service Contract 2022-07-25

After Service Contract crossword puzzle
Across
  1. The Service Contract Co must be set up in the Service Dept & the Service Dept Interface must be activated in BO for a service contract to show where (1 word?
  2. After Sales Service Contracts sold the Customer Contact are reported in (3 words)?
  3. In order for the City/State combo to automatically decode from the zipm you must select the Zip code Search prompt in what screen (2words)?
  4. All vehicles associated w/ the customer/owner are displayed where (2 words)?
  5. If selling an After Sales Service Contract through the Deal screen, a user will need to change what (2 words)?
Down
  1. To make an After Sale Service contract available for printing, you must select the After Sales Forms & service contract co in what location (2 words)?
  2. An After Sale Contract cannot exceed 310 what (1 word)?
  3. The recommend way for selling After Sale Services Contracts is through (2 words)?
  4. You must work a new deal for the vehicle using a stock #, select a new sale type, make sure vehicle is in inventory status and create a custom sale type in BO App Enviorn in order to selling the after sale service contract through what screen (2words)?
  5. To sell an After-Sales Contract through
  6. a user must have owner vehicles & service contracts prompts selected where (3 words)?

11 Clues: To sell an After-Sales Contract through • An After Sale Contract cannot exceed 310 what (1 word)? • All vehicles associated w/ the customer/owner are displayed where (2 words)? • The recommend way for selling After Sale Services Contracts is through (2 words)? • After Sales Service Contracts sold the Customer Contact are reported in (3 words)? • ...

The nature of operations 2024-11-15

The nature of operations crossword puzzle
Across
  1. Knowledge, skills, and expertise of a company's employees, contributing to its economic value.
  2. A measure of how efficiently inputs are converted into outputs, often gauged by output per unit of input.
  3. The final goods or services produced using inputs in the production process.
  4. The ability of a business to compete effectively in the market, often through quality, price, and efficiency.
  5. A measure of how well a product or service meets or exceeds customer expectations.
  6. Programs aimed at increasing employees' skills, knowledge, and efficiency.
  7. A production method where items are made individually, often tailored to specific customer needs.
  8. The ability to produce goods or services using the least amount of resources, minimizing waste and costs.
  9. The perception of a brand in the minds of consumers, influencing their buying behavior.
  10. The process of creating goods or services by transforming inputs into outputs.
  11. A production method where similar items are produced in groups or batches before moving to the next stage.
  12. Achieving the desired outcome, often by meeting customer needs and business objectives, even if it requires more resources.
  13. Strategies used to encourage employees to perform their best, including financial and non-financial incentives.
  14. A production method characterized by continuous, non-stop production, typically for mass production of standardized products.
  15. Production methods that rely heavily on human labor rather than machinery or technology.
  16. Long-term assets, such as machinery and tools, used in the production of goods and services.
  17. Processes and practices used to ensure that a product or service meets a certain standard and satisfies customer expectations.
  18. Cost advantages that businesses achieve due to increased output, resulting in a lower cost per unit.
  19. The process of introducing new ideas, products, or processes to improve efficiency, quality, or market appeal.
  20. Financial assets or physical tools, machinery, and technology used to produce goods or services.
  21. A large market segment where standardized products are sold to a wide audience with similar needs.
  22. A unique strength or characteristic that allows a business to outperform its competitors, such as superior quality, branding, or efficiency.
  23. A small, specialized market for a particular product or service that caters to a specific customer segment.
Down
  1. A production technique that combines mass production's efficiency with the ability to customize products to individual specifications.
  2. The amount of output produced per worker or per unit of labor input.
  3. Production methods that depend more on machinery and technology than human labor.
  4. The entrepreneurial skills and decision-making abilities that bring together the other factors of production to create a business.
  5. The ability of a business to adapt quickly to changes in market demand or to customize products.
  6. The difference between the cost of inputs and the final price of the product, representing the enhancement created during production.
  7. The physical space or natural resources used for business activities.
  8. Business practices aimed at minimizing environmental impact, preserving resources, and ensuring long-term ecological balance.
  9. The resources, such as raw materials, labor, and capital, used in the production process to create goods or services.
  10. The creation of a unique identity and image for a product or service to differentiate it from competitors.
  11. The use of machinery and technology to perform tasks with minimal human intervention, increasing efficiency.
  12. The human effort, both physical and mental, used in the production process.

35 Clues: The amount of output produced per worker or per unit of labor input. • The physical space or natural resources used for business activities. • Programs aimed at increasing employees' skills, knowledge, and efficiency. • The human effort, both physical and mental, used in the production process. • ...

CR016 Vocabulary Crossword Puzzle 2024-04-08

CR016 Vocabulary Crossword Puzzle crossword puzzle
Across
  1. The strategies, processes, technology, and people a business uses to build, maintain, and maximize the long-term value of customer relationships
  2. _____________ culture The values and ideals that an organization encourages among its employees
  3. The strategies, processes, and policies a business uses to meet or exceed customer expectations and to provide customers with outstanding experiences at every touchpoint
  4. All the opportunities that businesses have to connect with customers and reinforce their brand
  5. Word-of-mouth __________ Publicity for a business provided by customers who tell others of their satisfaction with the business
  6. _____________ improvement A business strategy in which an organization continuously evaluates its business processes to make them more effective and efficient
  7. Customer ____________ Activities and benefits provided by a business to its customers to create goodwill and customer satisfaction
Down
  1. __________ development The stage in the creation of a new product in which a working model may be tested, modified, and retested; production costs are estimated and final details of the product are planned (e.g., label, promotion, and distribution)
  2. ___________ buying The purchases a customer makes because of a long-term relationship s/he has established with a business
  3. Customer ____________ A measure of how well a business has met its customers’ expectations
  4. Customer ____________ The customer’s preference for a business; usually expressed in regular purchases from the business
  5. Word-of-mouth promotion and referrals from a business’s current customers to its potential customers
  6. Customer ____________ Focused on customer needs and wants
  7. _____________ process management A business strategy that stresses technology, innovation, and flexibility to align an organization’s objectives and activities with customer needs
  8. ___________ structure The company’s configuration of employees for accomplishing specific business tasks; how the business is organized

15 Clues: Customer ____________ Focused on customer needs and wants • Customer ____________ A measure of how well a business has met its customers’ expectations • All the opportunities that businesses have to connect with customers and reinforce their brand • _____________ culture The values and ideals that an organization encourages among its employees • ...

Customer Service and Sales Vocab Review 2022-04-19

Customer Service and Sales Vocab Review crossword puzzle
Across
  1. These stores sell a wide variety of goods including food, alcohol, and medicine
  2. The buyer who wants to be first to purchase and own the latest merchandise
  3. The license granted to another party to market a company’s good or services in a particular territory
  4. Off price stores that are owned by manufacturer or retailer
  5. Acting with integrity by being honest, professional and fair
  6. Salespeople contact customers directly in a convenient location, often at a customer’s home; demonstrate product benefits; take orders; and deliver the products or perform the services.
  7. These stores offer good service and a broad variety and assortment of products of mid-to-high quality
  8. Retail operations with customer transactions possible through multiple connected channels
  9. A document that outlines the company’s policies on the way you should conduct yourself at work or when representing the business.
  10. Produces the products
  11. A business that sells products and/or services to consumers
  12. Similar to multichannel retailing, with the focus on creating a seamless consumer experiences through any and all shopping channels
  13. The monetary value of all the finished goods and services produced within a county annually
  14. Difficult situations that arise where the ethical course of action may not always be clear
  15. Reflects you as an individual when it comes to your personal values and beliefs in everyday life
  16. A company that operates multiple stores under common ownerships, and usually has centralized decision-making
  17. The person who makes quick purchase decisions
  18. Stores that aim at providing their customers a convenient shopping experience. General merchandise stores are easily accessible, small in size, with quick shopping and easy checkout
  19. Retail store that focuses on deep but narrow assortments with a high level of customer service
  20. Standards set in the workplace; reflects the company’s values and beliefs and how one should act in the workplace
  21. Buys large quantities of products directly from the manufacturer, breaks them into smaller units, and sells the smaller unities to retailers
  22. This customer shops for fun, and therefore shopping does not necessarily mean always making a purchase
  23. Wholesalers who sell products in bulk directly to consumers. These clubs typically require a membership
Down
  1. The process of developing, promoting, and distributing products to satisfy customer needs and wants
  2. These stores typically combine a supermarket and department store, resulting in a gigantic retail facility that carries an enormous range of products, from apparel to groceries to automotive supplies, all under one roof
  3. A chain of businesses or intermediaries through with a good or service passes until it reaches the final buyer or end customer
  4. Decision making based on the suggestion or preference of a friend, colleague or family member
  5. This customer usually waits to see what the latest trends will be, and is reluctant to try new products until friends have done so and reported on them
  6. The ability to understand and share feelings of another person
  7. These retailers offer a broad variety of merchandise, limited services, and low prices
  8. The presence of a physical storefront and face-to-face customer experiences
  9. A group of people that a company plans to sell to or reach with marketing activities; the group of people most likely to buy a product or service
  10. Off-price stores that offer an assortment of brand-name merchandise at a significant discount off the manufacturer’s price
  11. Typically single store or a small, regional chain
  12. Lacking the ability to behave with moral principles
  13. Market segmentation according to age, race, religion, gender, family size, ethnicity, income, education; helps a business target its customers more accurately
  14. The customer who spends time searching for the best price or deal on the item she is looking to purchase
  15. No matter what format it takes, retailing is the method by which consumers acquire products and services
  16. Buying and selling through the internet via electronic device
  17. This buyer is hard to predict or to understand. He shops in many different places and is not obviously influenced by ny one retail elements

40 Clues: Produces the products • The person who makes quick purchase decisions • Typically single store or a small, regional chain • Lacking the ability to behave with moral principles • Off price stores that are owned by manufacturer or retailer • A business that sells products and/or services to consumers • Acting with integrity by being honest, professional and fair • ...