customer service Crossword Puzzles
Customer Service Crossword Puzzle Competition 2021-11-21
Across
- work done by an employee that benefits a customer
- Transmit information
- A statement submitted by a customer to express dissatisfaction
- Recognize with gratitude, be grateful for
- State of fulfillment, contentment
- Provide assistance
- being upset
- hear actively with intention
Down
- Someone who pays for goods or services
- the act of giving hope or support to someone
- An employee who is enthusiastic and who enjoys his duties is …..
- A facial expression characterized by turning up the corners of the mouth usually showing pleasure
- Tolerance for delay
- A thought or suggestion
- not showing or feeling nervousness or other strong emotion, remaining ……..
15 Clues: being upset • Provide assistance • Tolerance for delay • Transmit information • A thought or suggestion • hear actively with intention • State of fulfillment, contentment • Someone who pays for goods or services • Recognize with gratitude, be grateful for • the act of giving hope or support to someone • work done by an employee that benefits a customer • ...
sdgfsdsdssChapter 1.1 Welcome To Retail 2023-01-27
Across
- process of selling products and or services to customers in order to earn a profit
- keeps products in good condition, displays the merchandise, shows customers how to use items, and provide service
- integrates the channels to create a seamless customer experience through the use of technology
- produces finished product
- person who purchases goods and or services from a business
- interconnected system of approaches meant to provide customers with the products and services they want
- mom and pop stores; able to tailor their offering to meet the needs of local customers
- to provide customers with the merchandise and services they want
- intangible, can't be physically owned by a customer
Down
- limited to a single or small number of owner investors;these businesses can be large companies with many retail locations
- a business or person that sells products and or services to customers
- connects customers with the products and service they want and need to purchase
- buys large quantities of products directly from a manufacturer and then sells smaller amounts to retailers
- are available for customers to use, but are not necessarily systematically connected to each other
- a company grants a license to another entity to market and sell its products or service in a particular area
- owned by shareholders through publicly traded stock, which usually has numerous stores and centralized decision making
- the help,information and recommendation that retail associates give to customers
- physical goods that are bought and sold
18 Clues: produces finished product • physical goods that are bought and sold • intangible, can't be physically owned by a customer • person who purchases goods and or services from a business • to provide customers with the merchandise and services they want • a business or person that sells products and or services to customers • ...
D and I Airports 2019-06-05
Across
- palmerston norths three letter code is
- what passenger facilitie needs to be on airside and landside
- what is the terminal that starts with d
- OOL code is for what city
- who directs the aircrafts
- you will need to show a boarding pass when going
- what is the code for hamilton airport
- dont leave your bags
- what is done to check passenger luggage
- what is used for the aircraft during take off and landing
Down
- the main facility everyone whats while waiting at the airport
- what is on airside that starts with i
- number of runways Auckland airport has
- what will passengers need to show to a customer service agent
- kapiti coast airport is where
- what does the customer service agent give with your passport
- where can you change money over to a foreign countries
- how many hours do you have to arrive before your flight departs
- why would a pilot get passengers to fasten seat belts
- what is new zealands airline code
20 Clues: dont leave your bags • OOL code is for what city • who directs the aircrafts • kapiti coast airport is where • what is new zealands airline code • what is on airside that starts with i • what is the code for hamilton airport • palmerston norths three letter code is • number of runways Auckland airport has • what is the terminal that starts with d • ...
D and I Airports 2019-06-05
Across
- what is used for the aircraft during take off and landing
- kapiti coast airport is where
- where can you change money over to a foreign countries
- what is on airside that starts with i
- what will passengers need to show to a customer service agent
- what does the customer service agent give with your passport
- how many hours do you have to arrive before your flight departs
- what is the code for hamilton airport
- the main facility everyone whats while waiting at the airport
- what is new zealands airline code
- what is the terminal that starts with d
Down
- what passenger facilitie needs to be on airside and landside
- who directs the aircrafts
- OOL code is for what city
- number of runways Auckland airport has
- you will need to show a boarding pass when going
- why would a pilot get passengers to fasten seat belts
- dont leave your bags
- what is done to check passenger luggage
- palmerston norths three letter code is
20 Clues: dont leave your bags • who directs the aircrafts • OOL code is for what city • kapiti coast airport is where • what is new zealands airline code • what is on airside that starts with i • what is the code for hamilton airport • number of runways Auckland airport has • palmerston norths three letter code is • what is done to check passenger luggage • ...
SATELLITE 2023-11-20
Across
- This tab in CSG displays the Sat TV programming and other services that the customer is currently subscribed to.
- sports channels will be billed separately if the customer has ____
- ___ is the name given to the previous Bell Satellite TV programming platform.
- The ___ address is an important section of the Profile tab.
- This tab in CSG provides overview of the customer’s information: Name, Service Address, and Primary phone number.
Down
- The ___ is a charge that is applied to an account separately from programming and hardware charges.
- The ____ fees are determined by the technician and are charged directly to the customer, and will not appear on the bill
- There can be a maximum of ___ active receivers on a customer’s account.
- ____ has À La Carte 10 with Starter only, À La Carte 15 and À La Carte 30 with the Good and Better.
- These customers are considered Public Viewing Customer but have Satellite TV contract with Bell for events such as WWE, opera, ballet and concerts to be present through our service.
- It captures the signal from the satellite
- type of installation in which each receiver is assigned to a channel
- For Bulk customers, use ___to answer the customer request.
13 Clues: It captures the signal from the satellite • For Bulk customers, use ___to answer the customer request. • The ___ address is an important section of the Profile tab. • sports channels will be billed separately if the customer has ____ • type of installation in which each receiver is assigned to a channel • ...
NAVY YEOMAN 2017-06-12
Across
- Type of message used to announce officer promotions
- Primary means of communication
- Most popular form of official entertaining
- YN-9556
- Keeping on top of the changes in policy or management systems
- A common customer service characteristic mistake
- Officer responsible to implement directives issuance system
- First milestone in the history of a ship
- Describes a priority in place, time, or rank
- A trait that is demanded of a yeoman
- Entitles ship the "USS" designation
- A characteristic that plays a major role in good customer service
Down
- YN-2414
- Used to file directives from outside activities
- Second significant milestone of a ship
- Attribute that affects the reputation of your department and command climate
- Trained in areas of military justice procedures and military criminal law
- Leadership position that directly represents the XO of a command
- SLIP Used to mail correspondence of importance
- ASSISTANT Responsible for the management of the daily operations of shore commands
- One of the forms used in formal invitations
21 Clues: YN-2414 • YN-9556 • Primary means of communication • Entitles ship the "USS" designation • A trait that is demanded of a yeoman • Second significant milestone of a ship • First milestone in the history of a ship • Most popular form of official entertaining • One of the forms used in formal invitations • Describes a priority in place, time, or rank • ...
spanish uniut 4 2021-12-14
15 Clues: map • train • flight • customs • airport • airplane • security • i will go • itenerary • departure • tour, trip • i will visit • de tren train station • al cliente customer service • de vacaciones to go on vacation
Event Types 2021-05-21
Across
- Carrier does not have CHR listed as billing
- Freight is missing
- Customer wants to dispute adjustments,
- Customer calls to Cancel freight before pickup
- Carrier billed our customer (or other party)directly
Down
- Operations Delivery Issue/Need
- delays or any other charges on LTL
- Overage, Shortage, Damage Claim
- Destination info change during transit
- Accessorial needs to be added while in transit
- Operations Pick up Issue
11 Clues: Freight is missing • Operations Pick up Issue • Operations Delivery Issue/Need • Overage, Shortage, Damage Claim • delays or any other charges on LTL • Destination info change during transit • Customer wants to dispute adjustments, • Carrier does not have CHR listed as billing • Accessorial needs to be added while in transit • Customer calls to Cancel freight before pickup • ...
Customer Service Ch 8 2020-02-19
Across
- what is the #1 complaint by foodservice guests?
- This marketing tool helps manage a communitiy's perception of a business
- How a business tells potential customers how their needs will be met by the customer
- Giving employees a set of tasks is known as ______design.
- "_________ management approach" is when mangaers review all the different processes of a restaurant
- Satisfied employees provide _______-level service to customers
Down
- The "service-profit chain"focuses on what kind of growth?
- the service-________ chain satisfies employees, who then satisfy the guests
- This is how managers train an employee to be able to work someone else's position
- "Job design" and "workplace design" are examples of _________ processes
- _______ design handles things like traffic flow and environmental conditions.nagers meet to review problems of customer service?
11 Clues: what is the #1 complaint by foodservice guests? • The "service-profit chain"focuses on what kind of growth? • Giving employees a set of tasks is known as ______design. • Satisfied employees provide _______-level service to customers • "Job design" and "workplace design" are examples of _________ processes • ...
SCM Crossword Puzzle 2014-03-31
Across
- The percent of customer orders filled completely.
- service Integrated rail and motor service.
- Typically used to support customer requirements by positioning select inventory in a local market warehouse in anticipation of responding to customer need.
- The oldest mode of transport.
- Inventory that will be donated, destroyed, or sold at a loss.
- Specific locations that are assigned to products in a warehouse layout on the basis of individual characteristics.
- The variation in sales during inventory replenishment.
- The placement of specific products in selected pallet locations.
- Combining inventory from multiple origins into a customized assortment to meet the needs of a specific customer.
Down
- A carriers method of charging for transportation services performed.
- The amount typically in transit between facilities or on order but not received.
- selection A specific customer’s order is selected and prepared for shipment as the work assignment by a warehouse management system.
- The remainder of inventory in the typical logistics system.
- EOQ
- When inventory is held for a longer time than normally required for replenishment.
- The ability of a mode to handle any transport requirements.
- When portions of a shipment need to be delivered to different destinations.
- A basic transportation method or form.
- Occurs when the original shipment destination is changed after a product has been shipped.
- The audit of selected inventory on a cyclic schedule.
- DRP schedules are developed using weekly time increments called_______?
- Services that refer to the coordination of warehouse activities to customize product.
- Determine proper charges after payment of a freight bill has been made.
- The destination party
24 Clues: EOQ • The destination party • The oldest mode of transport. • A basic transportation method or form. • service Integrated rail and motor service. • The percent of customer orders filled completely. • The audit of selected inventory on a cyclic schedule. • The variation in sales during inventory replenishment. • The remainder of inventory in the typical logistics system. • ...
#camplife crossword 2018-01-07
Across
- Answer, result
- Movie: '... Gilmore'
- Opposite of negative
- Alan's department: 'Back ...'
- Previously shown episode
- Something unexpected
- Began European settlement in Australia 'The First ...'
- Dedicated
- Assist, provide aid
- Bravery, valour
- Comprehend, take in
- 'Delivering excellent customer ...'
- 'The ... is always right'
- Phone, Email, and Speaking are all forms of ...
- Listen, Own, Value
- Optus' Google
- Questions a customer answers about an agent
- Remarkable, outstanding
- Song: 'We are the ...'
- Over 200 billion are sent and received every day
- Deoxyribonucleic acid
Down
- Mine!
- Movie: 'Risky ...'
- 'Monty Python's The Meaning of ...'
- Encourage, reassure
- Text me!
- The importance, worth, or usefulness of something
- ... and answers
- Novel: 'The ... Gatsby'
- Musical sitcom: 'The Partridge ...'
- 80's disco group, 'The Village ...'
- Influential, stimulating
- Settle a dispute
- Mindset, demeanour
- Alan, Garrett or Stella
- Self-confidence, mood
- Think outdoors, tents, BBQs
37 Clues: Mine! • Text me! • Dedicated • Optus' Google • Answer, result • ... and answers • Bravery, valour • Settle a dispute • Movie: 'Risky ...' • Mindset, demeanour • Listen, Own, Value • Encourage, reassure • Assist, provide aid • Comprehend, take in • Movie: '... Gilmore' • Opposite of negative • Something unexpected • Self-confidence, mood • Deoxyribonucleic acid • Song: 'We are the ...' • ...
Self Storage 2023-04-03
Across
- Google Business Profiles
- noted in timekeeping software at $0.56 per mile
- spreadsheet that estimates cost of storage unit
- a lock that resembles a hockey puck
- required in our lease agreement
- an expression of opposition, a reason for disagreeing
- the regard that something is held to deserve, the worth or usefulness of something
- importance requiring swift action
- Automated Teller Machine
- Portable On Demand Storage
Down
- an advantage a feature affords a customer
- most popular unit
- end of day place all electronic devices into their..
- most convenient unit type
- a lock that slides into a hole in the storage door
- a distinctive element of the storage site
- contact who has the potential to become a future customer
- best value or lowest cost
- payment & customer service machine,incorporating an interactive display screen or screens
- item of clothing not to be worn in the office
20 Clues: most popular unit • Google Business Profiles • Automated Teller Machine • most convenient unit type • best value or lowest cost • Portable On Demand Storage • required in our lease agreement • importance requiring swift action • a lock that resembles a hockey puck • an advantage a feature affords a customer • a distinctive element of the storage site • ...
Sell with the SASM! 2022-09-18
Across
- Cabinets will receive _____ new enhancements
- _____ the customer before they leave
- _____ out the customer
- _____ is the specialist with the most LPP's sold Previous Week
- _____ is the specialist with the most PRO apps Previous Week
- _____ that the customer's needs were met
Down
- _____ the customers needs
- In _____ is the second BIG Priority
- Complete the salesfloor "Know the _____" LowesU training
- _____ related products, services & expert advice
- Customer _____ is the first BIG Priority
- Clean and _____ stores is the third BIG Priority
12 Clues: _____ out the customer • _____ the customers needs • In _____ is the second BIG Priority • _____ the customer before they leave • Customer _____ is the first BIG Priority • _____ that the customer's needs were met • Cabinets will receive _____ new enhancements • _____ related products, services & expert advice • Clean and _____ stores is the third BIG Priority • ...
Sports Marketing Crossword 2024-11-14
Across
- The first stage in the product life cycle
- Something received that is not Tangible
- A name given by the maker to a product or range of products, especially a trademark
- A planned occasion
- People, characters, or animals that are used in advertising and are as such identified with the brand
- A short, memorable phrase or statement that is used to advertise or promote a product, service, or cause
- Someone who uses a product from a company
- when customers continue to purchase from the same brand over and over again
- A location where an event takes place
- Traffic leaving a venue
- Any item or service you sell to serve a customer's need or want
- Consumers have accepted the product in the market and customers are beginning to truly buy in
- When a mature product loses customer interest and its sales start drifting downward
Down
- Communication is used to inform target audiences of the relative intos of a product, service, brand or issue, persuasively
- The history of a brand that highlights its journey and values
- The stage of brand loyalty where the buyer will accept no alternative and will search extensively for the required brand
- When a customer identifies a preferred product and makes that brand a part of their regular purchasing routine
- Something Tangible
- A thought or suggestion as to a possible course of action
- Traffic going into a venue
- Someone who buys a product from a company
- An intense enthusiasm for a product that is short-lived
- An important product for its entire life, a long-lived fad
- A symbol or other design adopted by an organization to identify its products, uniforms, vehicles, etc
- The degree to which an organization is achieving its goals via the entire suite of marketing channels, strategies, and technologies at its disposal
25 Clues: Something Tangible • A planned occasion • Traffic leaving a venue • Traffic going into a venue • A location where an event takes place • Something received that is not Tangible • The first stage in the product life cycle • Someone who buys a product from a company • Someone who uses a product from a company • An intense enthusiasm for a product that is short-lived • ...
SCM Crossword Puzzle 2014-03-31
Across
- Determine proper charges after payment of a freight bill has been made.
- DRP schedules are developed using weekly time increments called_______?
- When inventory is held for a longer time than normally required for replenishment.
- The variation in sales during inventory replenishment.
- selection A specific customer’s order is selected and prepared for shipment as the work assignment by a warehouse management system.
- service Integrated rail and motor service.
- Occurs when the original shipment destination is changed after a product has been shipped.
- Typically used to support customer requirements by positioning select inventory in a local market warehouse in anticipation of responding to customer need.
- Inventory that will be donated, destroyed, or sold at a loss.
- The audit of selected inventory on a cyclic schedule.
- The percent of customer orders filled completely.
Down
- The placement of specific products in selected pallet locations.
- Specific locations that are assigned to products in a warehouse layout on the basis of individual characteristics.
- The ability of a mode to handle any transport requirements.
- EOQ
- When portions of a shipment need to be delivered to different destinations.
- The oldest mode of transport.
- Services that refer to the coordination of warehouse activities to customize product.
- Combining inventory from multiple origins into a customized assortment to meet the needs of a specific customer.
- The remainder of inventory in the typical logistics system.
- A carriers method of charging for transportation services performed.
- The amount typically in transit between facilities or on order but not received.
- A basic transportation method or form.
- The destination party
24 Clues: EOQ • The destination party • The oldest mode of transport. • A basic transportation method or form. • service Integrated rail and motor service. • The percent of customer orders filled completely. • The audit of selected inventory on a cyclic schedule. • The variation in sales during inventory replenishment. • The ability of a mode to handle any transport requirements. • ...
Chapter 14 2023-11-14
Across
- An analysis that reveals customers most likely to buy from a firm in the future because they have made purchases recently, frequently, and in amounts that exceed some established minimum.
- Behavioral patterns and values that characterize a group of consumers in a target market.
- Goal-directed forces that organize and give directions to the tension caused by unsatisfied needs.
- The process of grouping things that are perceived as being similar.
- A group of brands that a consumer is both aware of and willing to consider as a solution to a purchase need.
- Small groups that an individual allows to influence their behavior.
- The features or characteristics of a product or service that customers use for comparison.
- Divisions within a society having different levels of social prestige.
- An interaction between a business and its customers.
- A principle that maintains that 80 percent of a company's sales will come from 20 percent of its customers.
Down
- a company-wide business strategy designed to optimize profitability, revenue, and customer satisfaction by focusing on specific customer groups.
- The total profit expected from all future sales to a customer.
- A process of identifying customers who fit into smaller, more homogeneous
- The psychological tension or anxiety that occurs when a customer has second thoughts immediately following a purchase.
- A collection of information about a customer as defined by CRM goals including personal, demographic, lifestyle, and transaction data; online habits; past responses; and complaint history
- An enduring opinion, based on a combination of knowledge, feelings, and behavioral tendencies.
- An approach that recognizes that, with every interaction, customers learn something about a company that will affect their desire to do business there in the future.
- An association between a business and a customer that begins (or ends) with a purchase or business deal.
- A group member who plays a key communications role.
- The starting point for all behavior.
- The individual processes that give meaning to the stimuli confronting consumers.
21 Clues: The starting point for all behavior. • A group member who plays a key communications role. • An interaction between a business and its customers. • The total profit expected from all future sales to a customer. • The process of grouping things that are perceived as being similar. • Small groups that an individual allows to influence their behavior. • ...
Handling Difficult Customer Situations 2016-09-02
Across
- If customer states he will go to the ________, transfer to an OFS.
- If customer requests that the call not be recorded; what personal service skill should be used to respond to the customer?
- If customer insists on receiving a transcript of his call ____________ to an OFS
- Remain calm and reassure caller, apologize when appropriate, provide benefit of the doubt, focus on the solution, offer 'special' attention, allow caller to be angry are all tips on handling a(n) ___________ caller.
- Be professional, be aware of own tone, remain calm and confident – avoid over reacting, focus on solution, keep client perspective, apply sincere empathy, verbally take ownership are some de-escalation tips for handing a(n) __________ caller.
- Immediately following a _____________ call; you should speak with OFS or CSManager.
- In the event of a system outage, never write down the customer's ____________ to enter later.
Down
- If customer requests that the call not be recorded, the first step is to ask the caller to explain about recording call.
- Phone transcripts are _______ available to customers.
- Be patient, stay polite but gain control by asking questions and summarize key points are all tips on handling a(n) caller. (Hint: The customer is not confused)
- ________ drop off the call after the customer is connected to the OFS.
- When transferring to an OFS, always provide OFS short __________ of reason for caller's escalation prior to releasing customer in to call.
- If customer threatens to contact an attorney or agency, transfer to an OFS.
- If customer asks to speak to a supervisor, due not push back or ___________, transfer to an OFS.
- If a customer asks to speak to Aon's __________, transfer to an OFS.
- If customer is uncomfortable providing the last 4 of their SSN when required, what alternative can be provided?
16 Clues: Phone transcripts are _______ available to customers. • If customer states he will go to the ________, transfer to an OFS. • If a customer asks to speak to Aon's __________, transfer to an OFS. • ________ drop off the call after the customer is connected to the OFS. • If customer threatens to contact an attorney or agency, transfer to an OFS. • ...
L123 2020-03-05
L123 2020-03-05
Fun at Quarles 2020-03-17
Across
- -client retention manager
- - type of delivery where we fill tank a specified number of times per year
- - CSR's do when talking to customers
- - credit given a customer when runs out of fuel
- - outside person telling prospective customer about Quarles
- - Auto payment from checking/savings
- - specific test for underground tanks
- - payment plan for Quarles
- - driver pulls into your driveway for this
Down
- - device that reads tank levels
- - what customers need to hear in your voice
- - used when talking with a disgruntled customer
- - newly setup account
- - amount added for different levels of commercial pricing
- - new service center acquired from Revere
15 Clues: - newly setup account • -client retention manager • - payment plan for Quarles • - device that reads tank levels • - CSR's do when talking to customers • - Auto payment from checking/savings • - specific test for underground tanks • - new service center acquired from Revere • - driver pulls into your driveway for this • - what customers need to hear in your voice • ...
Customer Service Crossword Puzzle 2024-04-05
Across
- Irritability with anything that impedes or delays, a clue to identify difficult customers
- A Customer service channel
- Describes the coaching that employees receive to improve support and satisfaction among customers
- The ability to imagine what someone else might be thinking or feeling
- Objection type about the quality, features, or functionality of the goods
Down
- Preconceived notions or false beliefs about the product or service
- The pre, during, and post-purchase support customers receive
- Price sensitive cost saving shoppers
- Name of the Customer Service Supervisor
- Performance indicator to track how satisfied customers
10 Clues: A Customer service channel • Price sensitive cost saving shoppers • Name of the Customer Service Supervisor • Performance indicator to track how satisfied customers • The pre, during, and post-purchase support customers receive • Preconceived notions or false beliefs about the product or service • The ability to imagine what someone else might be thinking or feeling • ...
Media Messages 2024-09-05
Across
- a symbol used by a business to help people know who they are
- a name brand or high-end product or service
- when a group of people are using a product or service
- someone in a business that give you advice on products or services
- people around you who might influence what you purchase
- a person who buys products or services
- beliefs, interests, likes, and dislikes about a product or service
Down
- a message designed by a get a customer to buy a product or service
- when a business shows people having fun using their product
- when a celebrity or model is used to help sell a product or service
- a saying that a business uses to help people know who they are
- we purchase a product or service because our family does
- how much a product or service is
- when a business has a character to help sell their product or service
- doing a job for someone
- an item that a person might buy
16 Clues: doing a job for someone • an item that a person might buy • how much a product or service is • a person who buys products or services • a name brand or high-end product or service • when a group of people are using a product or service • people around you who might influence what you purchase • we purchase a product or service because our family does • ...
Tourism Revision 2022-07-21
Across
- _________ involves interpreting verbal and written information on customer requirements and tourism products and services.
- Problem ________ is when you anticipate issues that may arise within the tourism industry.
- An Event _______ is required to create plans, assess and manage risks, create and manage sponsorships and mapping out human resource requirements.
- A ____ Guide is required to be friendly and outgoing, able to work independently and reliably, willing to research, learn and remember fun and interesting facts and travel with irregular work schedules over a 7 day week.
- ___________ and enterprise is identifying and suggesting ways to improve products.
- Duty of care means there is a legal and moral _______ imposed on tour guides to ensure the safety and well-being of others.
- Self __________ involves organising your own work priorities to sell, plan and deliver tourism products and services.
- Office Personnel duties require you to have the skills to effectively communicate, process guest reservations, handle guest reception and check in and out the guest?
- ________ is knowing product knowledge and service skill strengths and weaknesses, being aware of opportunities to learn and participating in tourism industry professional development activities.
Down
- Group ________ Tours are for tourists who travel together on package tours with accommodation and meals organised for them.
- Planning and ___________ is when you collet and analyse customer product information to deliver a positive service outcome for tourism customers
- Very ______ Persons include celebrities, frequent-stay guests, guests in expensive rooms, guests with security risks and top executives.
- Good _______ Service is when patrons are treated well and supported in a way that makes them happy and therefore increases customer loyalty and repeat business.
- These guests stay in hotels with concealing identities
- __________ is when you work in a team to deliver quality service goals of the tourism business.
- Free __________ travellers purchase their own accommodation and make their own travel arrangements
16 Clues: These guests stay in hotels with concealing identities • ___________ and enterprise is identifying and suggesting ways to improve products. • Problem ________ is when you anticipate issues that may arise within the tourism industry. • __________ is when you work in a team to deliver quality service goals of the tourism business. • ...
Crossword game 2023-11-25
Basic terms 2013-05-22
Dasha Crossword March 5th 2024-03-05
10 Clues: dancemoves • feelinpast • femaleserver • synonymtohelp • personwhobuys • takeinoringest • workwithclients • oppositeofprovide • doingworkforpeople • commercialbusiness
คำศัพท์ หลักการธุรกิจการค้าสมัยใหม่ 2024-10-16
FirstNet Knowledge 2018-09-06
Across
- special card that is provisioned for the new service
- 200 dollars to activate or ___ service for FirstNet subscriber - not available for other lines
- amount of data for FirstNet plan
- Network in which the customer is provided with 99% coverage and no throttling
- percent discount on accessories
- end-to-end preemptive service, available 24/7 on a single network with AT&T
- person employed or volunteering with fire, law enforcement, or EMS services; eligible for either FirstNet or First Responder Appreciation Offer
Down
- network comparison to any other LTE service for first responders
- percent of America's population that is covered by this new network
- FirstNet customer can receive this for an extra $5/mo
- the ability for first responders to connect first, before non-emergency users
- different than "firstnet" account, for other lines - can include BOGO
12 Clues: percent discount on accessories • amount of data for FirstNet plan • special card that is provisioned for the new service • FirstNet customer can receive this for an extra $5/mo • network comparison to any other LTE service for first responders • percent of America's population that is covered by this new network • ...
Chapter 2 Vocab 2021-01-20
Across
- buying based on loyalty to brand or product
- group of consumers within larger market who share one or more characteristics
- Value people believe they receive from a product or service
- buying based on needs, wants, priorities, budget, research, alternatives,thought, and reasoning
- specific group of consumers business wants to reach
- attempt to appeal to large,general group of consumers
- capability to produce products or services more efficiently and economically than competition
Down
- all consumers who will purchase a product or service
- percentage of total sales of product or service that company expects to capture in relation to its competitors
- difference between customer and service that is actually received
- Keep focus on satisfying customer needs during all activities
- an organizations' values are what support its' vision, shape its' culture, and reflect what is important to the organization.
- value of next best alternative that you pass up when making a choice
- buying with little thought during emotional highs or lows
- rate at which companies produce goods or services in relation to amount of materials and number of employees utilized
- Minimum sales required to cover all of expenses of organizing, promoting, and running the event
16 Clues: buying based on loyalty to brand or product • specific group of consumers business wants to reach • all consumers who will purchase a product or service • attempt to appeal to large,general group of consumers • buying with little thought during emotional highs or lows • Value people believe they receive from a product or service • ...
Sports Marketing: MJ McShea 2024-11-14
Across
- The act of going out/leaving a place.
- Someone who consumes a product or service.
- The place where something happens(sports,concerts,conference etc.)
- A name or term used to identify a product/service/or company.
- A product without a widely recognized name or logo because it typically isn't advertised.
- The main graphic that represents your brand.
- A product that is always in demand by consumers.
- Someone that buys goods/services from a store/business.
- The last stage in a products life cycle when sales decrease.
- When a product reaches a the stage of popularity, but not yet at the highest point.
- The act of going in/entering a place.
- When customers continue to purchase from the same brand over and over again, despite competitors offering similar products or services.
Down
- Promotes goods through sport events athletes etc.
- When a customer will not take an alternative of a specific brand.
- An attempt that communicates a product,brand, and concept to a audience.
- A product that is in the first stage of being released.
- Any type of marketing communication used to inform target audiences of a product/service/brand or issue,persuasively
- The way how sports products or services are made available to consumers.(Either in physical locations or online)
- A product that does not stay popular for a long period of time.
- The peak of a products life cycle, has reached to the highest point.
- Something a business sells that helps to solve a problem or a customers need.
- The history of a brand through marketing.
- A specific person that you create to represent your brand.
- Anything that takes place or happens.
- When a customer has a preferred product that they have apart of their regular purchasing routine but they will take alternatives.
- A memorable phrase used for specific brands.
26 Clues: The act of going out/leaving a place. • Anything that takes place or happens. • The act of going in/entering a place. • The history of a brand through marketing. • Someone who consumes a product or service. • The main graphic that represents your brand. • A memorable phrase used for specific brands. • A product that is always in demand by consumers. • ...
Database 2017-04-26
17 Clues: Jam ____ • Occupation • Reputation • Dodge Truck • Always Right • With a Smile • Unpopped ____ • Not the Guest • Speeding ____ • Internet Person • Eight ball game • Special Delivery • A person with a job. • A purchase requirement • Just there for moral _____ • ___, kingdom, phylum, class • Trees, Water, Air, Coal, Diamond
PS Legends Crossword 2020-03-24
Across
- DC provider
- Gillette sport
- Customisation challenge
- PS capability
- Biggest customer
- Newest team member
- Quiz master
- Best PS meeting
- Coles CTLL
- Jewish holiday
Down
- Most prized grocery item
- Synchronisation Project
- PS top priority
- NZ distributor
- SAMBC customers
- Digital framework
- Transport Provider
- SMO savings project
18 Clues: Coles CTLL • DC provider • Quiz master • PS capability • Gillette sport • NZ distributor • Jewish holiday • PS top priority • SAMBC customers • Best PS meeting • Biggest customer • Digital framework • Transport Provider • Newest team member • SMO savings project • Synchronisation Project • Customisation challenge • Most prized grocery item
Vocab Exercise 1 2022-09-22
18 Clues: + • but • help • power • change • show up • request • thankful • right ok • of agree • somewhere • completely • least minimum • over everywhere • extra, additional • can do - capable of • The study or practice of travel through the air. • A banking service allowing a customer' to deposit or withdraw money
HRSS CROSSWORD 2012-12-05
19 Clues: - insert 4 • - insert 8 • - insert 9 • - insert 13 • - insert 16 • - insert 17 • - insert 20 • - insert 15 • - insert 19 • - insert 18 • - insert 11 • - insert def • - insert def 3 • list - insert 5 • sheets - insert 10 • service - insert 7 • management - insert 14 • scorecard - insert def 2 • success factors - insert 12
Chapter 2 Vocab 2021-01-20
Across
- buying based on loyalty to brand or product
- group of consumers within larger market who share one or more characteristics
- Value people believe they receive from a product or service
- buying based on needs, wants, priorities, budget, research, alternatives,thought, and reasoning
- specific group of consumers business wants to reach
- attempt to appeal to large,general group of consumers
- capability to produce products or services more efficiently and economically than competition
Down
- all consumers who will purchase a product or service
- percentage of total sales of product or service that company expects to capture in relation to its competitors
- difference between customer and service that is actually received
- Keep focus on satisfying customer needs during all activities
- an organizations' values are what support its' vision, shape its' culture, and reflect what is important to the organization.
- value of next best alternative that you pass up when making a choice
- buying with little thought during emotional highs or lows
- rate at which companies produce goods or services in relation to amount of materials and number of employees utilized
- Minimum sales required to cover all of expenses of organizing, promoting, and running the event
16 Clues: buying based on loyalty to brand or product • specific group of consumers business wants to reach • all consumers who will purchase a product or service • attempt to appeal to large,general group of consumers • buying with little thought during emotional highs or lows • Value people believe they receive from a product or service • ...
Sales 2012-11-15
Across
- dollar or unit sales goals set for the sales staff to achieve in a specified period of time
- expressing yourself without the use or words
- process of selling over the phone
- sales person simply welcomes the customer to the store
- the names of others people who might buy the product
- potential customer
- when salespeople ask previous customers for names of potential customers
- potential customers are selected at random
- takes place in a maufacturer's or wholesalers showroom or a customers place of buisness
- Advantages or personal satisfaction a customer will get from a good or service
- direct contact between a sales person and customer
- feeling experienced by a customer through association with a product
- logical reason for purchase
- preparation for the face-to-face encounter with potential customers
Down
- used when there has been little or no previous experience with an item
- providing solutions to customers problem by finding a product that meets their need
- Mayb be basic physical or extended attributes of the product or purchase
- Matching the characteristics of a product to a customers needs and wants
- Used when a person buys goods and services that he or she has purchased before but not regularly
- are thoes that require more than a yes or no answer
- used when a person needs little information about a product
- the salesperson makes a comment or asks a question about a product in shich the customer shows interest
- the sales person asks the customer if he or she needs assistance
23 Clues: potential customer • logical reason for purchase • process of selling over the phone • potential customers are selected at random • expressing yourself without the use or words • direct contact between a sales person and customer • are thoes that require more than a yes or no answer • the names of others people who might buy the product • ...
It's All About You! 2020-04-09
Across
- SAFRA Service Credo.
- Not my cup of tea.
- Of stocks and shares
- A precious stone.
- You have to earn it.
- Putting myself in their shoes.
- Watch that! It tells a lot about you.
- It's got to be real.
- 1.6 km more.
- Paying attention.
Down
- I watch your back and you watch mine
- Walk the Talk.
- A set of beliefs.
- Aim to be the Best!
- Otherwise known as kings.
- It’s never a dull moment.
- Retail chain known for its good customer service.
- Not present, not future.
- Never say No.
- Men in their 50s.
20 Clues: 1.6 km more. • Never say No. • Walk the Talk. • A set of beliefs. • A precious stone. • Men in their 50s. • Paying attention. • Not my cup of tea. • Aim to be the Best! • SAFRA Service Credo. • Of stocks and shares • You have to earn it. • It's got to be real. • Not present, not future. • Otherwise known as kings. • It’s never a dull moment. • Putting myself in their shoes. • ...
It's All About You! 2020-04-09
Across
- Watch that! It tells a lot about you.
- Putting myself in their shoes.
- You have to earn it.
- It’s never a dull moment.
- Men in their 50s.
- Otherwise known as kings.
- 1.6 km more.
- Never say No.
- A precious stone.
- Not my cup of tea.
Down
- I watch your back and you watch mine
- SAFRA Service Credo.
- Retail chain known for its good customer service.
- It's got to be real.
- Paying attention.
- Of stocks and shares
- Aim to be the Best!
- A set of beliefs.
- Walk the Talk.
- Not present, not future.
20 Clues: 1.6 km more. • Never say No. • Walk the Talk. • Paying attention. • Men in their 50s. • A set of beliefs. • A precious stone. • Not my cup of tea. • Aim to be the Best! • SAFRA Service Credo. • It's got to be real. • Of stocks and shares • You have to earn it. • Not present, not future. • It’s never a dull moment. • Otherwise known as kings. • Putting myself in their shoes. • ...
It's All About You! 2020-04-08
Across
- Watch that! It tells a lot about you.
- Putting myself in their shoes.
- You have to earn it.
- It’s never a dull moment.
- Men in their 50s.
- Otherwise known as kings.
- 1.6 km more.
- Never say No.
- A precious stone.
- Not my cup of tea.
Down
- I watch your back and you watch mine
- SAFRA Service Credo.
- Retail chain known for its good customer service.
- It's got to be real.
- Paying attention.
- Of stocks and shares
- Aim to be the Best!
- A set of beliefs.
- Walk the Talk.
- Not present, not future.
20 Clues: 1.6 km more. • Never say No. • Walk the Talk. • Paying attention. • Men in their 50s. • A set of beliefs. • A precious stone. • Not my cup of tea. • Aim to be the Best! • SAFRA Service Credo. • It's got to be real. • Of stocks and shares • You have to earn it. • Not present, not future. • It’s never a dull moment. • Otherwise known as kings. • Putting myself in their shoes. • ...
Concessions 2013-10-06
Across
- Covers up to $100 to buy such things as a mini fridge when customer's Refrigerator is down
- Allows the customer to exchange their product for a more expensive model, while it is still under warranty
- This will help cover costs when Mower or Snow Thrower is down for extended period
- Customer can use these like cash at Sears and Kmart
- Offer for Sears to repair the customer's product
Down
- Allows you to increase the coverage time for a customer's Protection Agreement
- Allows you to refund a customer up to $65 for a product repair
- Allows the customer to exchange a product for the same product, while it is still under warranty
- If customer wants to replace their product, this will give them 10% off at Sears, up to $100
- Requires the store to respond to a customer issue or complaint. Different levels can be sent.
- Written communication to the customer, that Sears tells the customer they are "sorry" for a particular issue or inconvenience
- This will help cover costs when Washer or Dryer is down for extended period
- Provides customer $5 off next purchase
13 Clues: Provides customer $5 off next purchase • Offer for Sears to repair the customer's product • Customer can use these like cash at Sears and Kmart • Allows you to refund a customer up to $65 for a product repair • This will help cover costs when Washer or Dryer is down for extended period • ...
MARKETING 2016-08-30
Across
- the attributes of goods or services that make them capable of satisfying customers’ want and needs.
- All people who share similar needs and wants and who have the ability to purchase a given product.
- statistical data relating to the population and particular groups within it.
- to Business Market) All businesses that buy product for use in their operations.
- the process of deciding how to get goods into custermer hands.
- Understanding concepts and strategies used to develop and target specific marketing stategies to a select audience.
- Changing raw materials into usable goods or putting parts together to make them more useful.
- a study undertaken by an organization to identify its internal strengths and weaknesses, as well as its external opportunities and threats.
- Information about the target market such as age, gender, income level, marital status, ethnic background, geographic residence, attitudes, lifestyle, and behavior.
- Dictate how much to charge for goods or services to make a profit
- Exchange of a product for money.
- the action or business of promoting and selling products or services, including market research and advertising.
- an article or substance that is manufactured or refined for sale.
- the process of dividing an entire market up into different customer segments.
- Having products or service available at a certain time of year or a convenient time of day.
- Having products where customers can buy it.
Down
- The group idenified for a specific maketing program.
- the effort to inform,persuade, or remind current and potential customers about a business’s products or service.
- intangible items that have monetary value and satisfy your needs and wants.Marketing concept - idea that business should strive to satisfy the customers needs and wants while generating a profit for the business.
- Obtaining ,developing,maintaining, and improving a product mix in response to market opportunities.
- Percentage of total sales volume generated by all companies that compete in a given maket.
- Gathering information such as customer,trend, and competing products.
- Relation Management an aspect of marketing that combines customer information with customer service and marketing communications.
- provide customers with goods and services they want.
- Consumers who purchase goods and services for personal use.
- Salespeople provide information to customers by explaining features and benefits of products.
- tangible items that have monetary value and satisfy your needs and wants.
27 Clues: Exchange of a product for money. • Having products where customers can buy it. • The group idenified for a specific maketing program. • provide customers with goods and services they want. • Consumers who purchase goods and services for personal use. • the process of deciding how to get goods into custermer hands. • ...
Good Service 2020-07-15
Across
- a person who purchases goods or services
- the sum of all experiences a customer has with a supplier of goods and/or services
Down
- people choose to use a shop or buy one product
- the total customer experience with that business
- a customer who purchases products or services from a hospitality business
- carried out or performed without delay
- service that meets or exceeds customer satisfaction.
7 Clues: carried out or performed without delay • a person who purchases goods or services • people choose to use a shop or buy one product • the total customer experience with that business • service that meets or exceeds customer satisfaction. • a customer who purchases products or services from a hospitality business • ...
Chapter 6 Distribution, Promotion, and Selling 2023-05-25
Across
- based on the logical reasoning of customers
- a written statement meant to inform the media
- involves the use of visual media to promote, sell, and distribute a product or service to a targeted audience
- direct communication between a prospective buyer and a sales representative in which the sales representative
- moves the product directly from the manufacturer to the customer
- an important component of supply chain management that involves the locations and methods used to make products and services available to customers
- a nonpaid form of communication that calls attention to your business through media coverage
- the act of offering an incentive to customers in order to increase sales
- the act of establishing a favorable relationship with customers and the general public
- using the phone to market your product or service
- based on the desire to have a specific product or service
Down
- includes not only transportation but also storage and handling of products and packaging within a channel of distribution
- the coordination of manufacturers, suppliers, and retailers working together to meet a customer need for a product or service
- uses intermediaries
- of distribution the routes that products and services take from the time they are produced to the time they are consumed
- to influence the prospective buyer in a purchase situation
- a paid form of communication sent out by a business about a product or service
- a refund offered to people who purchase a product
18 Clues: uses intermediaries • based on the logical reasoning of customers • a written statement meant to inform the media • using the phone to market your product or service • a refund offered to people who purchase a product • based on the desire to have a specific product or service • to influence the prospective buyer in a purchase situation • ...
Business Terms 2023-04-12
Across
- Filtered Payment
- money from a product or activity
- Rate Percentage of consumer transactions, typically online
- all the benefits received from an investment
- Gemeralized Persona of your Target
- Profit from a product or service after all expenses have been covered.
- Costs Required Payments
Down
- Provide an purpose or motivation for using a product or service
- Interest from a customer, regardless of research
- Costs Variety Costs
- Total Payment
- Combines words with pictures to achieve understanding
- Sizable
- process of selling a product or service
- Persona Your motive as a person
15 Clues: Sizable • Total Payment • Filtered Payment • Costs Variety Costs • Costs Required Payments • Persona Your motive as a person • money from a product or activity • Gemeralized Persona of your Target • process of selling a product or service • all the benefits received from an investment • Interest from a customer, regardless of research • ...
Continuous Improvement Concepts 2023-01-02
Across
- A problem-solving methodology used in Six Sigma to improve processes. It stands for Define, Measure, Analyze, Improve, and Control (acronym)
- The difference between expected and actual results in a process
- A method used to reduce the time it takes to change over from one product to another on a production line (SMED)
- Acronym used for the term "Critical to Quality Characteristics"
- The ability of a process to produce output within specified limits (2 words)
- A scheduling system used to manage the flow of work and materials
- The rate at which products or services must be produced in order to meet customer demand (2 words)
- A methodology for improving process quality by identifying and eliminating defects
- A methodology for reducing waste and increasing efficiency in a process
Down
- A method used to identify the underlying cause of a problem in order to fix it and prevent it from occurring again (3 words)
- A mistake-proofing technique used to prevent errors or defects in a process (ignore hyphen)
- The needs and expectations of the customer, as expressed through feedback or market research (VOC)
- Any activity or effort that does not add value for the customer
- A visual tool used to analyze and design the flow of materials and information required to deliver a product or service to the customer (3 words)
- A standardized set of work procedures that clearly defines the most efficient way to perform a task (2 words)
- A Lean tool used to organize and standardize the work environment
- A continuous improvement philosophy that encourages all employees to identify and eliminate waste in their work areas
- Any activity or effort that is perceived by the customer as adding value to the product or service.
18 Clues: Any activity or effort that does not add value for the customer • The difference between expected and actual results in a process • Acronym used for the term "Critical to Quality Characteristics" • A Lean tool used to organize and standardize the work environment • A scheduling system used to manage the flow of work and materials • ...
Marketing Essentials 1.1 2020-09-16
Across
- customer relationship management; the aspect of marketing that combines customer information with customer service and marketing communications
- those who use a product (slide 32)
- intangible items that are bought and sold
- tangible items that are bought and sold
- product, price, promotion, place
Down
- those who buy a product (slide 32)
- the idea that a business should strive to satisfy customer's needs and wants while generating a profit
- process of planning, pricing, promoting products to satisfy customers
- attributes of goods and service that make them capable of satisfying consumer's wants and needs
- process of classifying people who form a given market into even smaller groups
- refers to all the people who might buy a product
11 Clues: product, price, promotion, place • those who buy a product (slide 32) • those who use a product (slide 32) • tangible items that are bought and sold • intangible items that are bought and sold • refers to all the people who might buy a product • process of planning, pricing, promoting products to satisfy customers • ...
Domestic And International Airports 2018-06-21
19 Clues: UM • EK • PSA • ATC • NPL • AVSEC • 'G' in LAGS • 'A' in LAGS • 'L' in LAGS • after customs • sign of phone • before customs • They sniff bags • bag checks, xrays • where you can pray • who founded menzies • sign of man and women • sign of question mark • customer service agent
TTS MAPEL KOMPUTER AKUNTANSI 2024-01-24
Chapter 1 Welcome to Retail 2022-01-14
Across
- This store buys merchandise from manufacturers and retailers at roughly one-fourth the original price.
- This shopper does his/her research before making a purchase
- This store offers brand name merchandise that consists of excess inventory, closeouts, and irregulars.
- A company who has a small number of investors and is not traded on the Stock Exchange.
- It's the personality of the business.
- The type of customer that all stores want to create by delivering great customer service.
- These stores only make sales via their online storefronts.
- This shopper has to be the first to purchase new items.
- Examples are Market Basket and Kroger.
- Buys large quantities of these products directly from the manufacturer and then sells smaller amounts to retailers.
- Produces finished products.
- This shopper makes quick purchase decisions.
- This retail ecosystem gives customers the opportunity to interact with all the available channels at once to create a seamless customer experience.
- Examples of this store are Walgreens and Home Furniture.
- This channel gets the products from the manufacturer to the customer.
- This store sells goods to raise funds for a charitable organization.
- Examples are Mary Kay, Avon, or Pampered Chef
Down
- This store offers goods and services and a broad variety of products of mid- to high quality.
- Describes how people feel about the company and how they do business
- Provides a benefit of doing business with a customer. For example, providing quality customer service.
- This shopper shops for fun.
- This retail ecosystem offers customer the opportunity to interact with multiple options. However, they operate separate from each other.
- The retailing industry is the largest employer of this demographic group, hiring over half of them.
- A company who has shareholders and is traded on the Stock Exchange.
- This store has a variety of products from apparel to groceries to automotive supplies, all under one roof.
- This store is small in size and has easy checkout but has limited selection and products are more expensive.
- Examples are Sam's and Costco.
- This shopper waits for others to try the product first.
- This store offers a broad variety of merchandise but has limited services and low prices.
- The process of selling products and/or services to customers to earn a profit.
30 Clues: This shopper shops for fun. • Produces finished products. • Examples are Sam's and Costco. • It's the personality of the business. • Examples are Market Basket and Kroger. • This shopper makes quick purchase decisions. • Examples are Mary Kay, Avon, or Pampered Chef • This shopper has to be the first to purchase new items. • ...
It's All About You! 2020-04-09
Across
- SAFRA Service Credo.
- Not my cup of tea.
- Of stocks and shares
- A precious stone.
- You have to earn it.
- Putting myself in their shoes.
- Watch that! It tells a lot about you.
- It's got to be real.
- 1.6 km more.
- Paying attention.
Down
- I watch your back and you watch mine
- Walk the Talk.
- A set of beliefs.
- Aim to be the Best!
- Otherwise known as kings.
- It’s never a dull moment.
- Retail chain known for its good customer service.
- Not present, not future.
- Never say No.
- Men in their 50s.
20 Clues: 1.6 km more. • Never say No. • Walk the Talk. • A set of beliefs. • A precious stone. • Men in their 50s. • Paying attention. • Not my cup of tea. • Aim to be the Best! • SAFRA Service Credo. • Of stocks and shares • You have to earn it. • It's got to be real. • Not present, not future. • Otherwise known as kings. • It’s never a dull moment. • Putting myself in their shoes. • ...
It's All About You! 2020-04-09
Across
- SAFRA Service Credo.
- Not present, not future.
- Watch that! It tells a lot about you.
- Paying attention.
- Aim to be the Best!
- 1.6 km more.
- Of stocks and shares
- A set of beliefs.
- Not my cup of tea.
Down
- Never say No.
- It's got to be real.
- I watch your back and you watch mine
- Walk the Talk.
- Retail chain known for its good customer service.
- Men in their 50s.
- Putting myself in their shoes.
- A precious stone.
- It’s never a dull moment.
- You have to earn it.
- Otherwise known as kings.
20 Clues: 1.6 km more. • Never say No. • Walk the Talk. • Men in their 50s. • A precious stone. • Paying attention. • A set of beliefs. • Not my cup of tea. • Aim to be the Best! • It's got to be real. • SAFRA Service Credo. • You have to earn it. • Of stocks and shares • Not present, not future. • It’s never a dull moment. • Otherwise known as kings. • Putting myself in their shoes. • ...
Top 10 complaints 2023-04-24
Across
- What you buy
- A dishwasher, microwave or oven
- Account (rekening)
- Permission to do/use something
- Bring to your house
- Not working correctly
- Disagreement
- Not showing the real thing
- The way someone acts
- Message to say you're unhappy about a service/product
- Bad car or fruit!
Down
- False
- time wasted because somethin is not in/on time
- bill with specific information
- Person who rents a house
- Money you pay to live in a house
- Fraud, trick
- Money you owe someone
- Person who buys a product/service
- Not legal
20 Clues: False • Not legal • What you buy • Fraud, trick • Disagreement • Bad car or fruit! • Account (rekening) • Bring to your house • The way someone acts • Not working correctly • Money you owe someone • Person who rents a house • Not showing the real thing • bill with specific information • Permission to do/use something • A dishwasher, microwave or oven • Money you pay to live in a house • ...
Auto 1 2017-10-18
Across
- Working hourly
- Automotive Service Excellent
- An example is a Saturn
- Working on the average time to do a job
- Customer service rep
- Contracting out specialty work
- Specializes working on brakes
- Diagnoses computers on cars
- Engine is mounted sideways
- Only person who can flag an RO
Down
- Technician specializes on suspension systems
- Removes and replaces engines
- Annual pay
- does oil changes
- Diagnoses mechanical and electrical faults
- Rotary engine
- Mustang is an example of this
- Original Equipment
- Shaft connected to and drives the wheels
- Automotive Youth Educational Systems
- Natinal Automotive Technicians Educational Foundation
21 Clues: Annual pay • Rotary engine • Working hourly • does oil changes • Original Equipment • Customer service rep • An example is a Saturn • Engine is mounted sideways • Diagnoses computers on cars • Removes and replaces engines • Automotive Service Excellent • Mustang is an example of this • Specializes working on brakes • Contracting out specialty work • Only person who can flag an RO • ...
Auto 1 2017-10-18
Across
- Natinal Automotive Technicians Educational Foundation
- Automotive Youth Educational Systems
- Specializes working on brakes
- Customer service rep
- Working on the average time to do a job
- Diagnoses computers on cars
- Shaft connected to and drives the wheels
- Removes and replaces engines
- Mustang is an example of this
- Technician specializes on suspension systems
Down
- Original Equipment
- Contracting out specialty work
- Engine is mounted sideways
- Working hourly
- does oil changes
- Diagnoses mechanical and electrical faults
- Rotary engine
- Annual pay
- Automotive Service Excellent
- Only person who can flag an RO
- An example is a Saturn
21 Clues: Annual pay • Rotary engine • Working hourly • does oil changes • Original Equipment • Customer service rep • An example is a Saturn • Engine is mounted sideways • Diagnoses computers on cars • Automotive Service Excellent • Removes and replaces engines • Specializes working on brakes • Mustang is an example of this • Contracting out specialty work • Only person who can flag an RO • ...
Grocery Shopping Vocab 2021-10-24
Across
- The price for one item or measurement such as a pound, ounce, kilogram.
- Things that we pay a skilled worker to do (doctor, plumber, mechanic)
- A piece of paper that gives the customer money off an item.
- Information that tells what ingredients are and what the nutrient content is.
- A person that handles payments and gives receipts in a grocery store.
- A checkout lane for shoppers with 12 items or less.
- The person in charge of a store.
- Items that have bars and spaces that can be read with a scanner to tell the price.
- Items the we buy that are tangible (we can touch)
Down
- A service offered by stores where customers can order online and then pick them up in their car.
- A person that buys goods or services.
- To reduce or lower the price of an item.
- Money that is given back to the customer for something that they bought.
- A piece of paper that shows what was purchased.
- Used to weigh items
- Buy One Get One Free
16 Clues: Used to weigh items • Buy One Get One Free • The person in charge of a store. • A person that buys goods or services. • To reduce or lower the price of an item. • A piece of paper that shows what was purchased. • Items the we buy that are tangible (we can touch) • A checkout lane for shoppers with 12 items or less. • ...
Grocery Shopping Vocab 2021-10-25
Across
- Information that tells what ingredients are and what the nutrient content is.
- A service offered by stores where customers can order online and then pick them up in their car.
- A person that buys goods or services.
- Buy One Get One Free
- The price for one item or measurement such as a pound, ounce, kilogram.
- A piece of paper that gives the customer money off an item.
- Items the we buy that are tangible (we can touch)
- A checkout lane for shoppers with 12 items or less.
Down
- The person in charge of a store.
- Items that have bars and spaces that can be read with a scanner to tell the price.
- used to weigh items
- To reduce or lower the price of an item.
- Things that we pay a skilled worker to do (doctor, plumber, mechanic)
- A person that handles payments and gives receipts in a grocery store.
- A piece of paper that shows what was purchased.
- Money that is given back to the customer for something that they bought.
16 Clues: used to weigh items • Buy One Get One Free • The person in charge of a store. • A person that buys goods or services. • To reduce or lower the price of an item. • A piece of paper that shows what was purchased. • Items the we buy that are tangible (we can touch) • A checkout lane for shoppers with 12 items or less. • ...
Grocery Vocabulary 2021-10-25
Across
- Information that tells what ingredients are and what the nutrient content is.
- A service offered by stores where customers can order online and then pick them up in their car.
- A person that buys goods or services.
- Buy One Get One Free
- The price for one item or measurement such as a pound, ounce, kilogram.
- A piece of paper that gives the customer money off an item.
- Items the we buy that are tangible (we can touch)
- A checkout lane for shoppers with 12 items or less.
Down
- The person in charge of a store.
- Items that have bars and spaces that can be read with a scanner to tell the price.
- used to weigh items
- To reduce or lower the price of an item.
- Things that we pay a skilled worker to do (doctor, plumber, mechanic)
- A person that handles payments and gives receipts in a grocery store.
- A piece of paper that shows what was purchased.
- Money that is given back to the customer for something that they bought.
16 Clues: used to weigh items • Buy One Get One Free • The person in charge of a store. • A person that buys goods or services. • To reduce or lower the price of an item. • A piece of paper that shows what was purchased. • Items the we buy that are tangible (we can touch) • A checkout lane for shoppers with 12 items or less. • ...
March Motors Puzzle 06/09/2023 2023-06-05
Across
- "Hey, _________! The internet isn't working"
- This team cleans the vehicles
- 12 months / 12k miles
- When a customer has all of the requirements to finance
- Payments run on the scheduled date on a card on file
- Black liquid that lubricates the engine
- Answer this when it rings
Down
- Every vehicle has these 4 Round Rubber items
- $150 check for bringing a new customer
- Our best selling truck
- Corolla, Tacoma, Tundra, 4-Runner
- The balance left to be paid on a car loan
- Document sales gives to a customer for free service, "We ___."
13 Clues: 12 months / 12k miles • Our best selling truck • Answer this when it rings • This team cleans the vehicles • Corolla, Tacoma, Tundra, 4-Runner • $150 check for bringing a new customer • Black liquid that lubricates the engine • The balance left to be paid on a car loan • Every vehicle has these 4 Round Rubber items • "Hey, _________! The internet isn't working" • ...
CLOUD COMPUTING 2024-01-03
Across
- Service for the mobile developers
- Global leader in cloud computing
- Google cloud is referred as
- Father of cloud computing
- Helps in the case of system failure, outage or natural disaster
- Software that serves as a bridge
- Government of India's cloud computing environment
- Competitor of AWS
Down
- Cloud computing service by Gmail
- Incorporating a service into the user's app
- Agreement between the provider and customer
- Infrastructure hold by the providers to serve
- Software that emulates a computer
- Most preferred language for cloud computing projects.
- Sheer volume of data for processing
15 Clues: Competitor of AWS • Father of cloud computing • Google cloud is referred as • Cloud computing service by Gmail • Global leader in cloud computing • Software that serves as a bridge • Service for the mobile developers • Software that emulates a computer • Sheer volume of data for processing • Incorporating a service into the user's app • ...
Customer Experience Crossword Puzzle 2020-05-17
Across
- The people we are here to serve.
- Be concerned about the customer.
- You do this with your ears to find out what customers want.
- It's not sympathy but shows we understand.
- We must aim to get customer right the ________ time.
Down
- Exchange information.
- Try to give customers more than one option to ______ from.
- What the customer want from us when there is a problem.
- To meet customer needs or wants.
- How we want our customers to feel as a result of our service.
10 Clues: Exchange information. • The people we are here to serve. • To meet customer needs or wants. • Be concerned about the customer. • It's not sympathy but shows we understand. • We must aim to get customer right the ________ time. • What the customer want from us when there is a problem. • Try to give customers more than one option to ______ from. • ...
Enterprise & Marketing 2023-10-16
Across
- This is communicating with the public to let them know about a product and to get them to buy it
- This is the process of identifying and satisfying customer needs and wants while making a profit
- This is where the customer will buy the product and how the business will get it to that location
- This is how a business informs customer about their product. This will help to increase sales and brand recognition.
- This is also known as the 4ps of marketing
- They are able to make decision quickly and are not afraid to make a wrong decision
- This means that entrepreneurs learn from their mistakes and can adapt if things are not going to plan
- This research is also known as primary research. This is because you get the information yourself. It involves the busines
- This is where businesses advertise online in a quick, cheapo and easy way to promote their product. They can get in touch w
- A person who spots a gap in the market
- These are the customers in a market that the business is hoping will buy their product or services
- Employees working within an organization who use their own initiative to act like entrepreneurs
- Any attempt to start or do something new
- This is a personality trait that a person is born with.
Down
- This is what makes you product/service different from the competition. It is what makes your product/service stand out fr
- This is when a business divides it market into different parts (segments).
- This is an ability that people acquire over time. They get experience through practice, learning or training
- This is the amount the supplier will charge for the product/service. IT is the amount of money the customer will pay
- This research is also known as secondary research. This is because the information is already gathered by someone else or
- This is the item that the business is selling to meet the needs of the consumer. It incudes the following features – Desig
- This is the gathering, recording and analysis of information about a consumers opinion of a product or service. This will
- This means doing something before some else does
22 Clues: A person who spots a gap in the market • Any attempt to start or do something new • This is also known as the 4ps of marketing • This means doing something before some else does • This is a personality trait that a person is born with. • This is when a business divides it market into different parts (segments). • ...
synonyms 2021-06-04
24 Clues: old • buy • boat • clean • small • career • farmer • holiday • correct • give up • customer • estbalish • synthetic • businessman • real estate • unprocessed • international • basic service • financial input • later generation • a large number of • the noun form of provide • within the country or family • the military tool for underwater usage
Vocab_a_l'hotel 2019-06-05
32 Clues: key • bed • room • soap • lift • view • drink • table • floor • night • lunch • towel • person • dinner • window • shower • bellboy • shampoo • customer • bathroom • breakfast • reception • hot water • restaurant • cold water • chambermaid • reservation • receptionist • toilet tissue • heating system • service manager • air-conditioner
MARKETING 2016-08-30
Across
- the attributes of goods or services that make them capable of satisfying customers’ want and needs.
- an article or substance that is manufactured or refined for sale.
- a study undertaken by an organization to identify its internal strengths and weaknesses, as well as its external opportunities and threats.
- the action or business of promoting and selling products or services, including market research and advertising.
- the process of deciding how to get goods into custermer hands.
- Obtaining ,developing,maintaining, and improving a product mix in response to market opportunities.
- the process of dividing an entire market up into different customer segments.
- Information about the target market such as age, gender, income level, marital status, ethnic background, geographic residence, attitudes, lifestyle, and behavior.
- Having products where customers can buy it.
- to Business Market) All businesses that buy product for use in their operations.
- All people who share similar needs and wants and who have the ability to purchase a given product.
- Exchange of a product for money.
Down
- Having products or service available at a certain time of year or a convenient time of day.
- Percentage of total sales volume generated by all companies that compete in a given maket.
- The group idenified for a specific maketing program.
- Consumers who purchase goods and services for personal use.
- Gathering information such as customer,trend, and competing products.
- Relation Management an aspect of marketing that combines customer information with customer service and marketing communications.
- Dictate how much to charge for goods or services to make a profit
- the effort to inform,persuade, or remind current and potential customers about a business’s products or service.
- Salespeople provide information to customers by explaining features and benefits of products.
- intangible items that have monetary value and satisfy your needs and wants.Marketing concept - idea that business should strive to satisfy the customers needs and wants while generating a profit for the business.
- Changing raw materials into usable goods or putting parts together to make them more useful.
- Understanding concepts and strategies used to develop and target specific marketing stategies to a select audience.
- statistical data relating to the population and particular groups within it.
- tangible items that have monetary value and satisfy your needs and wants.
- provide customers with goods and services they want.
27 Clues: Exchange of a product for money. • Having products where customers can buy it. • The group idenified for a specific maketing program. • provide customers with goods and services they want. • Consumers who purchase goods and services for personal use. • the process of deciding how to get goods into custermer hands. • ...
Test 2024-08-26
Across
- Intangible customer benefits that are produced by people or machines and cannot be separated from the producer.
- When marketers see themselves as selling a product rather than providing a solution to a need we call this marketing ______.
- 4P's are the elements of the marketing ________
- The trade of things of value between buyer and seller so that each is better off after the trade.
- _________ responsible firms recognize that including a strong social orientation in business is a sound strategy that is in both its own and its customers’ best interest.
- Managers with ________ philosophy concentrate on achieving high production efficiency, low costs and mass distribution.
- People who use the goods and services purchased for a household
- The first objective in marketing is ___________the needs of prospective customers
- The hallmark of developing and maintaining effective customer relationships is today called relationship marketing, linking the organization to its individual customers, employees, suppliers, and other partners for their long term benefit called ___________marketing
Down
- Marketers constantly measure the benefits that customers perceive against the cost of their offerings. They use available customer data to find opportunities to satisfy their customers’ needs better, keep down costs, and develop long-term loyalties.
- _________ marketing channels make it easy to deliver re-engagement incentives to consumers, and social media campaigns make brands highly accessible.
- Communication by a marketer that informs, persuades, and reminds potential buyers about a product or service to influence their opinions or elicit a responsehoughts, opinions, and philosophies; intellectual concepts such as these also can be marketed.
- Is everything a buyer gives up (money, time, energy) in exchange for the product.
- The activity for creating and delivering offerings that benefit the organization, its stake holders, and society
- Human wants backed by buying power
- Form that a human need takes as shaped by culture and individual personality.
- Represents all the marketing processes necessary to get the product to the right customer when that customer wants it.
- A good service or idea to satisfy the consumer's needs
- Items that you can physically touch such as bag of Godiva chocolate, Nike shoes, Pepsi-Cola, a Frappuccino, Kraft cheese, Tide, an iPad
- States of felt deprivation including physical needs for food, social needs for belonging and individual needs for self-expression. i.e. I am thirsty.
20 Clues: Human wants backed by buying power • 4P's are the elements of the marketing ________ • A good service or idea to satisfy the consumer's needs • People who use the goods and services purchased for a household • Form that a human need takes as shaped by culture and individual personality. • ...
Marketing Quarter 3 Crossword 2022-02-18
Across
- coordinate sales and promotional plans with buying and pricing
- having a life long pr existence
- spending time in the workplace with someone as he or she goes through a normal workday
- marked by practical intelligence
- a reason a customer buys a product
- a retail-selling approach in which salespeople ask customers if they need assistance
- intangible attribute related to the sale of a product that customers find important
- a sale lead; a potential customer
- basic, physical, or intended attribute of a product or purchase
- a retail-selling approach in which salespeople ask customers if they need assistance
- advantage or personal satisfaction a customer will get from a good or service
- method when salespeople ask previous customers for names of potential customers
- a feeling expressed by a customer through association with a product
Down
- the process of locating as many potential customers as possible without checking leads beforehand
- tangible attribute that helps explain how a product is constructed
- expressing oneslef without the use of works, such as with facial expressions, eye movement, and hand motions
- a conscious, logical reason for a purchase
- a question that requires more than a "yes" or "no" answer and requires respondents to construct their own response
- a retail approach method in which the salesperson welcomes the customer to the store
- selling that matches the characteristics of a product to a customer's wants and needs
- a feeling of sympathetic and mutual understanding
- a reason for remaining a loyal customer of a company
- a recommendation of another person who might buy the product being sold
- the function of a product feature and its benefit to a customer
24 Clues: having a life long pr existence • marked by practical intelligence • a sale lead; a potential customer • a reason a customer buys a product • a conscious, logical reason for a purchase • a feeling of sympathetic and mutual understanding • a reason for remaining a loyal customer of a company • coordinate sales and promotional plans with buying and pricing • ...
A.P.P.L.E & More 2023-10-13
Across
- when a customer is in store we
- a curtsey for customers who purchase in store and would like help getting started.
- enhances the user experience of APPLE Products
- show empathy
- APPLE step or service to gain customer info
- a mixture of apple services that make for a more affordable solution
- The identification and sharing acknowledgement of a team member who performed above the high level expected of thier role.
- great option for extending.
- get money for the product you have for the product you want
- allows me to show you a feature
- verbally recognizing the feelings and situation of a customer
Down
- the best way to protect your apple products
- a great way for customers who know exactly what they want and to get it quickly
- Something every interaction begins with
- back up, protect and sync customers' data
- Make the customer aware you are doing your best to help
- Confirm you understanding of customer needs
- consisting of hardware, services, accessories, and next steps.
- an important step for selling an iPhone.
- makes a purchase feel more complete
- we ask so that we can continue asking
- the identification of a behavior and its impact
- a free resource for small to medium companies
- Explain why we as questions
24 Clues: show empathy • great option for extending. • Explain why we as questions • when a customer is in store we • allows me to show you a feature • makes a purchase feel more complete • we ask so that we can continue asking • Something every interaction begins with • an important step for selling an iPhone. • back up, protect and sync customers' data • ...
RIE Crossword 2024-08-02
19 Clues: 911 • Crews • 360 View • New Start • Not Ahead • August 19 • Move About • Not Actual • In the Dark • Service Beneath • Can Access 24/7 • Gas Measurement • Self Information • Capable to Log-In • Let There Be Light • Controls Gas Pressure • Planning and Requesting • Take to Another Location • Populate Customer Account
Quality Assurance 2023-08-03
Across
- Dimensions
- Sustaining high service quality level towards ensuring service excellence
- Quality management system
- degree of conformance
- term that constitutes of social behavior, ideas, beliefs, knowledge, habits, capabilities of particular people or society
- International Standard Organization
Down
- Quality Control
- Verification
- Gaps Analysis
- Quality Assurance
- Customer Experience
- Performance Excellence
12 Clues: Dimensions • Verification • Gaps Analysis • Quality Control • Quality Assurance • Customer Experience • degree of conformance • Performance Excellence • Quality management system • International Standard Organization • Sustaining high service quality level towards ensuring service excellence • ...
BSBOPS203 Customer service 2024-09-06
Across
- This is the person you are serving
- You may be able to get your money back
- You need to do this carefully and actively when dealing with a customer
- This is the national agency that protects consumer rights all over Australia
Down
- This is the same as consumer rights
- Change of...
- This is what we do with all confidential information from customers
- That is the Australian consumer law that protects customers in Australia
8 Clues: Change of... • This is the person you are serving • This is the same as consumer rights • You may be able to get your money back • This is what we do with all confidential information from customers • You need to do this carefully and actively when dealing with a customer • That is the Australian consumer law that protects customers in Australia • ...
Auto 1 2017-10-18
Across
- Customer service rep
- Natinal Automotive Technicians Educational Foundation
- Rotary engine
- Automotive Youth Educational Systems
- Original Equipment
- An example is a Saturn
- Shaft connected to and drives the wheels
- Diagnoses computers on cars
- Mustang is an example of this
- Specializes working on brakes
- Automotive Service Excellent
Down
- Only person who can flag an RO
- Working on the average time to do a job
- Working hourly
- Removes and replaces engines
- Diagnoses mechanical and electrical faults
- does oil changes
- Technician specializes on suspension systems
- Engine is mounted sideways
- Annual pay
- Contracting out specialty work
21 Clues: Annual pay • Rotary engine • Working hourly • does oil changes • Original Equipment • Customer service rep • An example is a Saturn • Engine is mounted sideways • Diagnoses computers on cars • Removes and replaces engines • Automotive Service Excellent • Mustang is an example of this • Specializes working on brakes • Only person who can flag an RO • Contracting out specialty work • ...
Xfinity 2024-11-19
Across
- bundle of streaming apps
- NBC Streaming service
- Apple device
- We are a _
- 125+ channels
- Makes you the most money
- 185+ channels
- Residential services
- Customer perks
- Worth $75 GAR
- Mother company
- what you should sell with every mobile device
Down
- best way to view your home
- xfinity streaming device
- Have service while in a outage
- hunters favorite video game
- 14+year customers
- devices with bigger screens
- Samsung device
- Google device
- 10+ channels
- unlimited internet services
- devices you can wear
- insurance for phones
24 Clues: We are a _ • Apple device • 10+ channels • 125+ channels • 185+ channels • Google device • Worth $75 GAR • Samsung device • Customer perks • Mother company • 14+year customers • Residential services • devices you can wear • insurance for phones • NBC Streaming service • xfinity streaming device • bundle of streaming apps • Makes you the most money • best way to view your home • ...
Team Burson 2022-01-19
Across
- Type of transfer used when a complaint is present.
- Requirement to detect and prevent money laundering.
- If a customer threatens to go to Instagram and post all of their horrible experiences with the application process; what type of complaint would it be.
- We can proactively offer decline reasons to callers (T/F).
- A GP (General Purpose) application is considered archived at how many days after submission?
- Regulation to address insider trading.
- Number of business days to receive decline letter.
- System used for relationship verification.
- If a customer is declined with an FS/FD AND BH review rule present, who do you warm transfer to?
- When starting an application, we no longer ask if a customer has any of these items on a direct mail call.
- Capturing the customer's name, address, DOB, SSN and other identifying info is part of what regulatory requirement?
- Max # of minutes a customer can be placed on hold.
- A Re-evaluation requires you to obtain and document permission to pull credit when the customer indicates this item has been updated.
- If we are updating the address or completed a FS for Consumer statement, what group do we route to?
Down
- For non-urgent updates on approved applications, when should customers contact customer service after what event?
- Toggling (briefly switching auxes to reset your time available)is an example of what conduct violation?
- Maximum seconds of silence you can have on a call.
- Expression of dissatisfaction.
- Regulation that covers protection from discrimination.
- System used to clear CS,AM,NM,BFSSN, review rules.
- Regulation to prevent predatory Lending
- Deliver time for GP card.
- If a customer says "I can't believe I've been transferred around so many times! you're the 5th person I spoke to. This is ridiculous!" What type of complaint would this be?
- If the customer is declined due to a 4506T being needed to validate income, which group would you route to?
- Applicants in sanctioned countries may be declined due to this requirement.
- If an FS review rule is present and we are declining for UTV ITIN, what form does the customer need to submit?
- What word is missing from this disclosure that changes the meaning? By providing us with your cell phone number, you affirm you are the owner of the number or authorized to provide it and agree that we may contact you by any means, including automatic services, prerecorded or artificial voice messages, calls, text messages or any other data or voice transmission technology. Mobile carrier charges may apply.
27 Clues: Deliver time for GP card. • Expression of dissatisfaction. • Regulation to address insider trading. • Regulation to prevent predatory Lending • System used for relationship verification. • Maximum seconds of silence you can have on a call. • Type of transfer used when a complaint is present. • System used to clear CS,AM,NM,BFSSN, review rules. • ...
Sales & Service Crossword 2013-06-09
11 Clues: PRODUCTS AND • INSTANT ISSUE • THE "F" IN F.A.C.E. • THE BEST KIND OF START • A TYPE OF CONSUMER LOAN • THE NEWEST TYPE OF BANKING • OUR WEALTH MANAGEMENT PARTNER • THE BASIS OF CUSTOMER SERVICE • COMING SOON TO MOBILE BANKING • SECONDS TO ACKNOWLEDGE THE CUSTOMER • MOST POPULAR CONSUMER CHECKING ACCOUNT
AP WASTE HARMONICS 2023-11-11
Across
- when the vendor stops picking up waste due to an issue, typically with payment. Can be called service interruption or credit hold
- compacted/binded recyclable materials, usually in rectangles
- when a payment is due, Net 30 due 30 days from the last day of the month of service
- Memo when we are given a refund from vendor for services, if we made a double payment, or paid something we shouldn't have. These need to be put into NS for documentation and application to a future invoice
- the company groups that need waste removal, they pay us
- one of the processes used when invoice totals don't match the PO's (within 3%)
- biodegradable waste (food)
- A vendor that has to be used in certain areas, we have to pay all they charge us (fees, finance fees)
- these are how we organize invoices in DocuPeak, each AP Rep has their own letter assigned to them, each letter has 4 folders (A1, A2, A3, A4) which can automatically date the invoices when loaded into DocuPeak
- going through payments and account histories to find discrepancies that need to be corrected, either on our end or the vendors
- these are created when an invoice doesn't match the PO we have for various reasons. These are sent to the appropriate department and person based on the reason we choose and the location we put in
- bill to customer from Waste Harmonics or bill to Waste Harmonics from vendor
- When a vendor makes a trip to pick up trash and the bin/container/dumpster is empty or not full enough to haul
- proof of the weight of the waste that was hauled
Down
- the current month in which we are "paying" out of
- these are created by customers and customer service reps for documentation on any issues
- the company that does the actual waste removal, that we pay
- an amount of an item or price that doesn't match our system with the vendors
- an official document given to the customer as a way to document the exchange of purchases. These generate the PO's for AP to use
- recycling that is mixed with trash, so it must be disposed of as trash
- credits given to us and the customer for OCC hauls, usually credits on invoices
21 Clues: biodegradable waste (food) • proof of the weight of the waste that was hauled • the current month in which we are "paying" out of • the company groups that need waste removal, they pay us • the company that does the actual waste removal, that we pay • compacted/binded recyclable materials, usually in rectangles • ...
Customer Experience Crossword Puzzle 2020-05-17
Across
- The people we are here to serve.
- Be concerned about the customer.
- You do this with your ears to find out what customers want.
- It's not sympathy but shows we understand.
- We must aim to get customer right the ________ time.
Down
- Exchange information.
- Try to give customers more than one option to ______ from.
- What the customer want from us when there is a problem.
- To meet customer needs or wants.
- How we want our customers to feel as a result of our service.
10 Clues: Exchange information. • The people we are here to serve. • To meet customer needs or wants. • Be concerned about the customer. • It's not sympathy but shows we understand. • We must aim to get customer right the ________ time. • What the customer want from us when there is a problem. • Try to give customers more than one option to ______ from. • ...
Customer Service Puzzle - Day 1 2024-10-07
Across
- We do not want these at the Service Desk
- Another name for a caller or customer
- you A phrase to express gratitude
- We use to this aid to confirm information or troubleshooting steps
- We love receiving these at the Service Desk
Down
- We are not the help desk, we are the...
- Not an Incident, but an...
- When you understand a caller's concern, you___it
- Another word for service
- We aim for 100%_____evaluations
- The survey that callers complete to rate our service
- A phrase used to end a day
- We are Service Desk...
13 Clues: We are Service Desk... • Another word for service • Not an Incident, but an... • A phrase used to end a day • We aim for 100%_____evaluations • you A phrase to express gratitude • Another name for a caller or customer • We are not the help desk, we are the... • We do not want these at the Service Desk • We love receiving these at the Service Desk • ...
Service Marketing 2015-10-06
Across
- tailoring service characteristics to meet each customer's specific need and preference
- internal standards that customers use to judge the quality of service experience
- reducing variation in service operations
- establishing a distinctive place in the mind of customers
- a lack consistency in outputs and inputs
- personal selling to prospective customers through telephone
- capable of being touch
- subconscious, deeply felt desires that often concern long time
Down
- any form of non-personal communication by a marketer to persuade target audience
- the full set of communication tools
- the core output produced by a firm
- a physical location where suppliers and customer meet to do business
- an act that creates benefits for customers
- all resources required to create service offering
- a name, phrase, design, symbol
- something that can not be touched
- a physical location where suppliers and customer meet to do business
- customer's voluntary decision to patronizing a specific firm
18 Clues: capable of being touch • a name, phrase, design, symbol • something that can not be touched • the core output produced by a firm • the full set of communication tools • reducing variation in service operations • a lack consistency in outputs and inputs • an act that creates benefits for customers • all resources required to create service offering • ...
Vocab Glossary 2022-12-01
Across
- objectives- Goals a company hopes to accomplish through its pricing strategies
- budget- The amount of money a business plans to spend on promoting its goods and services during a certain period of time
- An organizational function and a set of processes for creating, communicating, and delivering value to customers and for managing customer relations in ways that benefit the organization and its stakeholders
- decisions- Marketing element referring to what goods, services, or ideas a business will offer its customers
- - A customer or a potential customer who has an unfulfilled desire and is financially able and willing to satisfy that desire
- A marketing function that involves determining and adjusting prices to maximize return and meet customers’ perceptions of value
- share - An organization’s portion of the total industry sales in a specific market
- (Distribution)- Marketing element focusing on considerations in getting a selected product in the right place at the right time
- mix- The combination of the four elements of marketing—product, place, promotion, and price
- margin- A ratio of net profit (after taxes) divided by net sales that reflects the profit per dollar of sales
Down
- store- A retail store competing on the basis of low prices and offering limited customer service
- research- The systematic gathering, recording, and analyzing of data about a specific issue, situation, or concern
- price- The amount of money that the buyer is willing to pay and the seller is willing to accept for a good or service
- The rivalry between two or more businesses to attract scarce customer dollars
- The message channel used by a seller to promote a good, service, or idea (e.g., radio, television, newspapers, magazines)
- decisions- Marketing element referring to selection of the various types of communications that marketers use to inform, persuade, or remind customers of their products
16 Clues: The rivalry between two or more businesses to attract scarce customer dollars • objectives- Goals a company hopes to accomplish through its pricing strategies • share - An organization’s portion of the total industry sales in a specific market • mix- The combination of the four elements of marketing—product, place, promotion, and price • ...
enchanted 2024-05-15
synonyms 2021-06-04
24 Clues: old • buy • boat • clean • small • career • farmer • holiday • correct • give up • customer • estbalish • synthetic • businessman • real estate • unprocessed • international • basic service • financial input • later generation • a large number of • the noun form of provide • within the country or family • the military tool for underwater usage
Customer Service Excellence 2014-08-05
Across
- If something in a customer’s message seems unclear or inconsistent, ask questions to _________.
- The ability to grasp the significance of the words we hear.
- Listening to the customer’s whole message can help you avoid jumping to __________.
Down
- Attributing one’s own feelings to someone else
- Assigning a reason for a customer’s behavior based on incorrect information can result in attribution __________.
- Selective perception involves jumping to conclusions or making faulty __________.
- Reduce external distractions and make an effort to ___________ on what a customer is saying.
- Engage in __________________ listening by avoiding interrupting and by paraphrasing.
8 Clues: Attributing one’s own feelings to someone else • The ability to grasp the significance of the words we hear. • Selective perception involves jumping to conclusions or making faulty __________. • Listening to the customer’s whole message can help you avoid jumping to __________. • ...
Customer Service Crossword 2020-10-09
8 Clues: I dream of • Hot Sauce King • you three wishes • 80's song, come on • Shine bright like a • First president of USA • has approximately 300 versions • Remove the middle letter of this last name, and get one
Customer service complaints 2022-05-12
Across
- A customer's expression of dissatisfaction
- Positive feelings toward a business
- A guideline explaining how employees are to act and how they are to deal with customers
Down
- A business's employees
- A business's income after expenses
- A business's good name
- The step-by-step process personnel follow in performing a specific task
- A percentage of the total sale amount paid to the individual or business that makes the sale
8 Clues: A business's employees • A business's good name • A business's income after expenses • Positive feelings toward a business • A customer's expression of dissatisfaction • The step-by-step process personnel follow in performing a specific task • A guideline explaining how employees are to act and how they are to deal with customers • ...
Customer service week 2021-09-28
Across
- Customer complaints should be seen as _____ to improve service.
- Focus on the solution, not the ______.
- A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement.
- Anticipating problems, heading them off, and alerting customers is being _____.
Down
- The annual celebration of the importance of customer service is ________.
- Being of service or assistance
- Transmit information
- You start each call with a friendly ____.
8 Clues: Transmit information • Being of service or assistance • Focus on the solution, not the ______. • You start each call with a friendly ____. • Customer complaints should be seen as _____ to improve service. • The annual celebration of the importance of customer service is ________. • Anticipating problems, heading them off, and alerting customers is being _____. • ...
*Customer Service week* 2016-09-18
Across
- Focus on all of the elements in a proper closing.
- a settled way of thinking or feeling about someone or something, typically one that is reflected in a person's behavior
- the type of sound in your voice showing clients you have the ability to help them.
- Focus on speaking to the customer with a smile in your voice
- their is no I in _______
Down
- consisting in or characterized by the presence or possession of features or qualities rather than their absence.
- Focus on what the customer is really saying.
- Show the customer you care by being upbeat, friendly and patient
8 Clues: their is no I in _______ • Focus on what the customer is really saying. • Focus on all of the elements in a proper closing. • Focus on speaking to the customer with a smile in your voice • Show the customer you care by being upbeat, friendly and patient • the type of sound in your voice showing clients you have the ability to help them. • ...
BSBOPS203 Customer service 2024-09-06
Across
- This is the person you are serving
- You may be able to get your money back
- You need to do this carefully and actively when dealing with a customer
- This is the national agency that protects consumer rights all over Australia
Down
- This is the same as consumer rights
- Change of...
- This is what we do with all confidential information from customers
- That is the Australian consumer law that protects customers in Australia
8 Clues: Change of... • This is the person you are serving • This is the same as consumer rights • You may be able to get your money back • This is what we do with all confidential information from customers • You need to do this carefully and actively when dealing with a customer • That is the Australian consumer law that protects customers in Australia • ...
Advanced Marketing 2015-10-02
Across
- specific amount imported (ex: no more than 5,000,000 jeans from India)
- goods being received
- intangible
- necessity to live
- selling goods to the whole world
- allowing someone to use a trademark, formula, or name
- goods leaving
Down
- group of consumers desired to have as customers
- the focus on product rather than customer
- limits trading (embargo, tax, etc.)
- tangible
- price product place and promotion
- ban on goods traded
- identification of customer relationships
- tax on goods traded
15 Clues: tangible • intangible • goods leaving • necessity to live • ban on goods traded • tax on goods traded • goods being received • selling goods to the whole world • price product place and promotion • limits trading (embargo, tax, etc.) • identification of customer relationships • the focus on product rather than customer • group of consumers desired to have as customers • ...
marketing vocab 2016-09-15
Across
- goods services and ideas
- tangible items
- intangible items
- where to sell
- process of developing promoting and distributing goods and services
- how to get goods to a customer
- who youre selling to
- how much to charge foe a good or service
- added value
Down
- keeping the product good and popular
- to persuade or inform customers about a product
- providing customer with good and services they need or want
- time product is sold
- happens everytime something is sold
- raw into usable
15 Clues: added value • where to sell • tangible items • raw into usable • intangible items • time product is sold • who youre selling to • goods services and ideas • how to get goods to a customer • happens everytime something is sold • keeping the product good and popular • how much to charge foe a good or service • to persuade or inform customers about a product • ...
Departments 2023-01-28
Across
- HR interviews more _
- the production department _ the inventory
- the sales department _ the sales of the past week
- the IT departmente _ a new software
- Esma Demir _ for the warehouse
- Marketing _ the sales department
- The sales department _ a new product
- the finance department _ financial information
Down
- She contacts suppliers and _ deliveries
- Someone who buys you _
- Someone _ are national
- the costumer service department _ the customer foreing
- The factory had higher _
- the logistics department _ the product on time
- HR _ a new ceo
15 Clues: HR _ a new ceo • HR interviews more _ • Someone who buys you _ • Someone _ are national • The factory had higher _ • Esma Demir _ for the warehouse • Marketing _ the sales department • the IT departmente _ a new software • The sales department _ a new product • She contacts suppliers and _ deliveries • the production department _ the inventory • ...
February 2024 Customer Service Crossword 2024-02-07
Across
- The department that issues building permits (two words).
- What is required by state law to assure that a customer’s project meets safety requirements, complies with state law/city/township codes, and follows the approved plan?
- _________is where customers can pay property taxes.
- Out of all of the Districts in Scott County, District 1 includes the most townships; which township is missing from the following list: Belle Plaine, Blakeley, Helena, Jackson, ________, St. Lawrence, Sand Creek.
- If one wants assistance searching for information on a historical plat, they contact____________________ (two words).
- A _____ shows you how a tract of land is divided into lots in your county. It is drawn to scale and records the land's size, boundary locations, nearby streets, flood zones, and any easements or rights of way.
Down
- What areas does Building Inspections serve (hint: think bigger than a person, smaller than a County, but not a city)?
- What official document gives a resident authorization to build or operate?
- Definition: the territory or sphere of activity over which the legal authority of a court or other institution extends.
- The only type of ID in Minnesota, other than a Passport or a Passport Card, that will allow a U.S. Citizen to cross borders?
- What job title at the County would one contact to review Subdivision Plats, Registered Land Surveys and Common Interest Community Plats?
- A ______ is a drainage system established, constructed, and managed by a Drainage Authority, or board having jurisdiction over the drainage system.
- Where should a customer apply for a building permit (two words)?
- The department where customers can obtain a birth, death, or marriage certificate (two words).
- The only acceptable form of government-issued personal identification required for international travel?
- The street the main entrance is on.
16 Clues: The street the main entrance is on. • _________is where customers can pay property taxes. • The department that issues building permits (two words). • Where should a customer apply for a building permit (two words)? • What official document gives a resident authorization to build or operate? • ...
Subunit 4.5 the Seven Ps 2024-01-19
Across
- The degree of customer knowledge and recognition of a particular brand in order to gain more customers.
- Describes one of the purposes of promotion in the marketing mix, which is used to notify or tell customers about a firm’s products.
- Adds a profit margin to the costs of production, thereby ensuring that each unit sold contributes towards the profits of the firm.
- The registered name used to identify a product of a particular business organization.
- Marketing approaches used to prolong or lengthen a product’s life cycle, e.g., price reductions or new promotional strategies.
- The value of a good or service that is paid by the customer.
Down
- Describes one of the purposes of promotion in the marketing mix, which is used to encourage or convince customers to make a purchase and to improve customer loyalty.
- A pricing method that involves a firm setting low prices so as to gain entry in a new market. The firm will then raise the price once the product or brand has established itself in the industry.
- Part of a firm’s marketing strategy in communicating the value of a brand and what the brand stands for.
- The expected earning potential of a brand, i.e., the likely future earning potential (value) of a particular brand.
- This refers to the ways in which a service is provided or delivered, such as various payment systems, queuing systems, after-sales care, and delivery service options.
- The degree of customer devotion to a particular brand.
- Pricing a product below its cost of production so as to attract customers to also buy other items (with a higher profit margin).
- This refers to both physical (goods) and non-physical (services) items sold by a business or purchased by a customer.
14 Clues: The degree of customer devotion to a particular brand. • The value of a good or service that is paid by the customer. • The registered name used to identify a product of a particular business organization. • The degree of customer knowledge and recognition of a particular brand in order to gain more customers. • ...
Hayden Huynh Buisness Vocab 2022-04-29
14 Clues: Thought • Amazing • Selling • Outside • Location • Discount • Celebrity • Gathering • Just do it • Nike Check • Helping a customer • Frosted Flake Tiger • HOw much an item cost • going against others for free stuff
Wowing our customers 2024-05-01
Across
- Drawing people in through conversation and interaction
- more than expected
- Doing something quickly and with little waste
- Anticipating customer needs and taking action
- Attending to queries in a timely manner
- Able to change according to the situation
- Noticing details with care
- Showing sympathy and understanding
- Building relationships
- Stick to your word
Down
- A pleasant interaction
- Demonstrating courtesy and competence
- Go the extra mile
- A pillar of good customer service
- To make things easy
- Understanding customers on an emotional level
- A virtue when dealing with customers
- Express graditude
- Making sure to provide correct information to customers
19 Clues: Go the extra mile • Express graditude • more than expected • Stick to your word • To make things easy • A pleasant interaction • Building relationships • Noticing details with care • A pillar of good customer service • Showing sympathy and understanding • A virtue when dealing with customers • Demonstrating courtesy and competence • Attending to queries in a timely manner • ...
Marketing Chapter 12 2021-10-29
Across
- The preparation for the face-to-face encounter with potential customers.
- A retail approach method in which the salesperson welcomes the customer to the store.
- the salesperson asks the customer if he or she needs assistance
- May be basic, physical, or extended attributes of the product or purchase.
- A conscious, logical reason for a purchase
- Matching the characteristics of a product to a customer's needs and wants
- using the telephone to sell directly to customers
- Any form of direct contact between a salesperson and a customer.
Down
- used when a person buys goods and services that he or she has purchased before but not regularly
- a lead to a potential customer
- The process used when a person needs little information about a product to make a decision because he or she buys it regularly.
- the names of other people who might buy the product
- May take place in a manufacturer's or wholesaler's showroom or a customer's place of business.
- the advantages or personal satisfaction a customer will get from a good or service
- A feeling experienced by a customer through association with a product.
- used when there has been little to no previous experience with an item. Item is expensive and not purchased often.
- A way to approach a customer that focuses on making a comment or asking questions about a product in which the customer shows interest.
- Potential customers are selected at random, such as by going door-to-door or selecting names from a telephone directory.
18 Clues: a lead to a potential customer • A conscious, logical reason for a purchase • using the telephone to sell directly to customers • the names of other people who might buy the product • the salesperson asks the customer if he or she needs assistance • Any form of direct contact between a salesperson and a customer. • ...
Bank 2016-07-29
AB Force Crossword Puzzle 2022-05-04
Across
- This function in a case is used to push a case from one individual to another, such as your Account Services Specialist or your manager
- This is used to submit a request to our Customer Platform Support teams
- This section will show the status of a customer's delivery
- This function is used to "tag" someone within a case to get their attention
- This tab in the customer's account shows all of the cases created from interactions with AXLs, Customer Service, etc
- This is where you would see any cases that are currently pending in your name as the case owner
- This tab in a customer's profile will show the AB contacts/representatives for an account
- This tab within a case is used to send communication to a customer
- This is the button you'd click to add a person from an account into a customer's profile who is not currently in AB Force
- This is where you can upload documents within a case, such as an excel or signed document
- This is the button you'd click on to submit a case to the PRxO Generics Team, Contracts Team, Finance Team and/or Customer Integration and Data Management team
- This dropdown selection is driven by the case type and provides more detail on the customer's request
- This is the status of a customer's case when it has been fully resolved
- This section of a case shows who is currently has possession of it
- This is the button you'd click to link a contact to more than one account
Down
- Examples of this include wholesale distribution, specialty distribution, physician distribution and oncology practice distribution
- This dropdown selection when creating a case represents the topic of the request
- This tab in a customer's account shows the different levels or "chains of command" that they belong to
- This tab within a customer's profile will show you the contact names, phone numbers and emails for representatives at that account
- This tab will show you various pieces of info on a customer's account, including (but not limited to) their servicing DC, Account Summary, Hierarchy Information, Customer Profile and Provider IDs
- This bar will let you search for a customer's account, cases, knowledge articles and any other info within AB Force
- 100151761 would be an example of a customer's __________ __________
- When you create any type of request within Force for your customer, you'll provide this to them as proof/reference of it being submitted
- This is where you would see a list of cases that you'd created, but are currently in another person's name or queue (such as Customer Service)
- This is a pop up that will provide important information from management
- This is the platform AXLs (and other teams) use to document communications and requests from customers
- This section of AB Force serves as a repository for articles on processes, products, customer profiles and other valuable information
- This is the name of the profile/access you have within AB Force
28 Clues: This section will show the status of a customer's delivery • This is the name of the profile/access you have within AB Force • This tab within a case is used to send communication to a customer • This section of a case shows who is currently has possession of it • 100151761 would be an example of a customer's __________ __________ • ...
Advanced Marketing 2015-10-02
Across
- goods being received
- intangible
- goods leaving
- identification of customer relationships
- tax on goods traded
- selling goods to the whole world
- ban on goods traded
Down
- price product place and promotion
- necessity to live
- specific amount imported (ex: no more than 5,000,000 jeans from India)
- the focus on product rather than customer
- group of consumers desired to have as customers
- limits trading (embargo, tax, etc.)
- allowing someone to use a trademark, formula, or name
- tangible
15 Clues: tangible • intangible • goods leaving • necessity to live • tax on goods traded • ban on goods traded • goods being received • selling goods to the whole world • price product place and promotion • limits trading (embargo, tax, etc.) • identification of customer relationships • the focus on product rather than customer • group of consumers desired to have as customers • ...
Avnet Glossary 2023-08-11
Across
- ATP
- Parts Package Type
- Costumer Service Representative
- Quantity Avnet has to buy with the manufacturer
- EOL
- DU
- SO
- Address where the customer wants us to send the material to, it may begin with 4 or 5
Down
- Who is making the purchase? This number begins with 4
- Warehouse Order Sales Alert
- Shortage in a material production or stock
- resellers
- OPOR
- Customer cannot return the order over $250
14 Clues: DU • SO • ATP • EOL • OPOR • resellers • Parts Package Type • Warehouse Order Sales Alert • Costumer Service Representative • Shortage in a material production or stock • Customer cannot return the order over $250 • Quantity Avnet has to buy with the manufacturer • Who is making the purchase? This number begins with 4 • ...
Chapter 1 Review 2021-01-12
Across
- also called merchandise, the physical goods that are bought and sold
- this influences customers to buy because of ads they have seen - external _______ cues
- this type of customer returns to the store again and again because of good experiences
- buys large amounts of product directly from manufacturer for sale to retailer
- a person who buys into an established retailer to own part of the business
- the interconnected system of approaches for meeting the goal of retailing is a retail _________
- the overall impression a company wants to give customers
- person buying the service or product
- the unique way the company interacts with customers and employees is the company _______
- this influences customers to buy because of other people they see using the product/ service - external ____ cues
- a business/person who offers services/products
- this influences the customer to buy because they have a need or want - ______ physical cues
- this type of shopper likes to shop for fun/for the adventure
- a benefit of doing business with a company is a brand ______
Down
- retail system where customers interact with all available channels in the retail ecosystem
- this type of shopper likes to compare brands and deals across stores
- this type of shopper buys what they see other people buying
- this type of shopper likes to be the trend setter
- the percent of jobs that retail provides in each state
- intangible, can't be physically owned by customer like lawn services or physical training
- produces finished products
- a store run by an individual (mom and pop shop)
- business owned by shareholders through trading stock - a board of directors
- this type of shopper buys quickly without thinking
- this person uses social media to draw people to buy products/services
- the attitudes or expectations a customer has about an experience
26 Clues: produces finished products • person buying the service or product • a business/person who offers services/products • a store run by an individual (mom and pop shop) • this type of shopper likes to be the trend setter • this type of shopper buys quickly without thinking • the percent of jobs that retail provides in each state • ...