customer service Crossword Puzzles

New Member Orientation 2023-07-12

New Member Orientation crossword puzzle
Across
  1. Days Something only Walter can give
  2. Self-paced learning
  3. guiding a group
  4. Providing guidance
  5. Responsibility
  6. Equal access
  7. Doing what is right
  8. Medical Leave
  9. Money
  10. City Leader
  11. Aretha Franklin
  12. acquisition of knowledge
  13. Service Help a buyer
  14. Belong to a place
Down
  1. Self-Service
  2. Competence
  3. Variety
  4. Nation
  5. social institutions
  6. Public Speaking
  7. City Intranet
  8. people work together
  9. Days off
  10. Obligation
  11. Duhaney City Manager
  12. Advantage
  13. Values

27 Clues: MoneyNationValuesVarietyDays offAdvantageCompetenceObligationCity LeaderSelf-ServiceEqual accessCity IntranetMedical LeaveResponsibilityPublic Speakingguiding a groupAretha FranklinBelong to a placeProviding guidancesocial institutionsSelf-paced learningDoing what is rightpeople work togetherService Help a buyeracquisition of knowledge...

inglise keel 2024-02-05

inglise keel crossword puzzle
Across
  1. Bankruptcy
  2. Service
  3. Customer service
  4. Competitor
  5. Experience
  6. Product
  7. Empathy
  8. Manager
  9. Consumer
  10. Contains
  11. Loyal
  12. Prefer
Down
  1. Sale
  2. Process
  3. Satisfaction
  4. Website
  5. Costomer
  6. Explain
  7. Price list
  8. Profit
  9. Employee
  10. Discount
  11. Contract
  12. Give
  13. Avaliable
  14. Possibility
  15. Personal
  16. Option
  17. Value
  18. Pay

30 Clues: PaySaleGiveLoyalValueProfitOptionPreferProcessWebsiteExplainServiceProductEmpathyManagerCostomerEmployeeDiscountContractConsumerContainsPersonalAvaliableBankruptcyPrice listCompetitorExperiencePossibilitySatisfactionCustomer service

Mission: POSSIBLE 2025-10-17

Mission: POSSIBLE crossword puzzle
Across
  1. Trustworthy and reliable.
  2. Understand & share the feelings of another.
  3. I can't get no _____.
  4. Able to be done.
  5. Kind and pleasant.
  6. Makes the dream work.
  7. It's a virtue.
  8. One call _____.
  9. You _____ up my life.
  10. _____ is power.
  11. Our #1 priority.
Down
  1. Customer _____ Week
  2. Providing assistance with ease.
  3. Important assignment.
  4. The ability to perform a task well.
  5. Showing concern.
  6. Service with a _____.
  7. Who we work for.
  8. Commitment or devotion.
  9. Quality of being outstanding.

20 Clues: It's a virtue.One call _____._____ is power.Able to be done.Showing concern.Who we work for.Our #1 priority.Kind and pleasant.Customer _____ WeekImportant assignment.I can't get no _____.Service with a _____.Makes the dream work.You _____ up my life.Commitment or devotion.Trustworthy and reliable.Quality of being outstanding....

crazy shoop / joanna kucko wiktoria kowalczyk 2025-09-11

crazy shoop / joanna kucko wiktoria kowalczyk crossword puzzle
Across
  1. płatność
  2. out wyprzedane
  3. register kasa fiskalna
  4. apteka
  5. store monopolowy
  6. doświadczenie
  7. store obuwniczy
  8. trolley wózek sklepowy
  9. witryna
  10. wiedza
  11. range szeroki wybór
Down
  1. service obsluga klienta
  2. jakoś
  3. wall regal
  4. store sklep odzieżowy
  5. piekarnia
  6. zatrudniać
  7. obowiązki
  8. niszczadka do papieru
  9. magazyn

20 Clues: jakośaptekawiedzawitrynamagazynpłatnośćpiekarniaobowiązkiwall regalzatrudniaćdoświadczenieout wyprzedanestore obuwniczystore monopolowyrange szeroki wybórstore sklep odzieżowyniszczadka do papieruregister kasa fiskalnatrolley wózek sklepowyservice obsluga klienta

Money Evolution 2025-08-26

Money Evolution crossword puzzle
Across
  1. how and where a product or service is made conveniently available to the target customer,
  2. media the specific group of people most likely to be interested in a brand's products or services and who are active on social media platforms, sharing common traits like demographics, interests, behaviors, or values
  3. centric strategy that places customer needs and experiences at the core of all business decisions
  4. audience a specific group of people who are most likely to be interested in and benefit from a product or service.
  5. the identifying name, term, design, symbol, or any other feature that distinguishes one seller's product or service from those of other sellers
  6. a short, catchy, and memorable phrase used to advertise and promote a brand, product, or service.
  7. marketing aiming for broad reach and high-volume sales rather than targeting specific segments
Down
  1. anything—physical or digital—that is offered to a market to satisfy a want or need, and is exchanged for something of value.
  2. the communication activities used to inform, persuade, and remind a target audience about a product, service, or brand to generate interest, sales, or loyalty.
  3. sum of values a customer exchanges to gain the benefits of a product or service,
  4. marketing the promotion of products and services through digital channels like the internet, websites, social media, search engines, and email.

11 Clues: sum of values a customer exchanges to gain the benefits of a product or service,how and where a product or service is made conveniently available to the target customer,marketing aiming for broad reach and high-volume sales rather than targeting specific segments...

Complete the sentences. Replace the verbs in italics with a phrasal verb with the same meaning and write it together for the crossword. 2018-06-13

Complete the sentences. Replace the verbs in italics with a phrasal verb with the same meaning and write it together for the crossword. crossword puzzle
Across
  1. I'm thinking of leaving the company to start _______ my own business.
  2. If the project _______ smoothly, it will finish on time.
  3. a company is _______ when it acts quickly and in a helpful way when a customer has a problem with its service
  4. We're over budget on this project - we need to do something to reduce _______ the costs.
  5. Make sure you _______ all the facts first.
  6. if a delivery service is _______ , you know things will be delivered on time
  7. I'm going to _______ the course — I'm not giving up.
  8. a _______ customer will buy only from you and not your competitors
Down
  1. The company has responded to _______ the challenge of recruiting across the EU.
  2. We performed _______ a lot of tests before we launched this product on the market.
  3. sales assistants who are _______ are always on hand to meet your needs
  4. a _______ customer is someone who uses your service again and again
  5. We put a lot of money into this idea - hopefully the investment will have a good result _______.
  6. We must _______ costs under control.
  7. We avoided _______ the problem of relocating extra staff by recruiting locally.

15 Clues: We must _______ costs under control.Make sure you _______ all the facts first.I'm going to _______ the course — I'm not giving up.If the project _______ smoothly, it will finish on time.a _______ customer will buy only from you and not your competitorsa _______ customer is someone who uses your service again and again...

Complete the sentences. Replace the verbs in italics with a phrasal verb with the same meaning and write it together for the crossword. 2018-06-13

Complete the sentences. Replace the verbs in italics with a phrasal verb with the same meaning and write it together for the crossword. crossword puzzle
Across
  1. I'm thinking of leaving the company to start _______ my own business.
  2. If the project _______ smoothly, it will finish on time.
  3. a company is _______ when it acts quickly and in a helpful way when a customer has a problem with its service
  4. We're over budget on this project - we need to do something to reduce _______ the costs.
  5. Make sure you _______ all the facts first.
  6. if a delivery service is _______ , you know things will be delivered on time
  7. I'm going to _______ the course — I'm not giving up.
  8. a _______ customer will buy only from you and not your competitors
Down
  1. The company has responded to _______ the challenge of recruiting across the EU.
  2. We performed _______ a lot of tests before we launched this product on the market.
  3. sales assistants who are _______ are always on hand to meet your needs
  4. a _______ customer is someone who uses your service again and again
  5. We put a lot of money into this idea - hopefully the investment will have a good result _______.
  6. We must _______ costs under control.
  7. We avoided _______ the problem of relocating extra staff by recruiting locally.

15 Clues: We must _______ costs under control.Make sure you _______ all the facts first.I'm going to _______ the course — I'm not giving up.If the project _______ smoothly, it will finish on time.a _______ customer will buy only from you and not your competitorsa _______ customer is someone who uses your service again and again...

AA Insurance 2020-03-31

AA Insurance crossword puzzle
Across
  1. Our team leader
  2. Where we lookup policies
  3. transaction code 0004
  4. What service provides emergency tradies? (3 words)
  5. What is our customer survey called?
  6. What do we do if a customer changes payment method midterm?
  7. Our superstar senior
  8. What is the title of page KM1058700
  9. Where we record premium wipes or holds
  10. What does RA222 allow you to search for?
  11. a document that provides proof of insurance
  12. insurance for people who rent their homes
  13. what is our main online communication program?
  14. consent required for email and txt msgs on policies
  15. trailer/caravan, motorcycle and classic car insurance
Down
  1. What is our web service for customers called?
  2. Where do we find our daily schedules?
  3. What is transaction code 0306? (2 words)
  4. Service that provides both work and non work learning
  5. The people who call us
  6. What is Transaction code 0008 for? (2 words)
  7. change a policy
  8. Our main program for administering accounts
  9. How many polices do you need to get MPD?
  10. How many days can a home be unoccupied without additional excess?

25 Clues: Our team leaderchange a policyOur superstar seniortransaction code 0004The people who call usWhere we lookup policiesWhat is our customer survey called?What is the title of page KM1058700Where do we find our daily schedules?Where we record premium wipes or holdsWhat is transaction code 0306? (2 words)What does RA222 allow you to search for?...

Twin Cup 2021-04-26

Twin Cup crossword puzzle
Across
  1. Recent modification made here on MPI
  2. The Kb mission is to create...
  3. uniform standard for securing child seats
  4. when Technicians provide, CP per RO goes up
  5. question seeking broad range of information
  6. State that permits EVs in HOV lanes
  7. Abbr for quick charging method used by Audi
  8. Quickest EV charging currently available
  9. frequency of Audi service marketing ads
  10. Engine Code for 2021 A4 3.0L
  11. indicates a fuel's "anti-knock rating"
  12. Compensates for different wheel speeds
  13. build relationships through trust and...
  14. Facilitates digital information exchange
  15. The vehicle system that regulates speed
  16. The rate at which energy is generated
Down
  1. The value of a product to the customer
  2. Time frame when energy is cheapest
  3. One of the steps in Audi Mobile Service
  4. the "plus 1" customer aspect of Audi SCP
  5. description of e-tronGT driving performance
  6. light-emitting semi-conductor
  7. Brakes that charge an EV's main battery
  8. Current that flows through batteries
  9. the first of four levels of Audi service
  10. VIN designation;built by Audi AG-Germany

26 Clues: Engine Code for 2021 A4 3.0Llight-emitting semi-conductorThe Kb mission is to create...Time frame when energy is cheapestState that permits EVs in HOV lanesRecent modification made here on MPICurrent that flows through batteriesThe rate at which energy is generatedThe value of a product to the customerindicates a fuel's "anti-knock rating"...

Ship Shape Summer Days Crossword 2013-07-17

Ship Shape Summer Days Crossword crossword puzzle
Across
  1. Even if a caller's joke isn't funny, it's polite to give a courtesy ______.
  2. The people you serve each day.
  3. Your most important communication tool when you’re on the phone is your _____.
  4. This shows you are willing to take the call.
  5. A confirmation word. Undoubtedly; definitely; surely:
  6. This negative word should be removed from your customer service vocabulary and replaced with situation
  7. With angry customers it’s important to let them do this, _____.
  8. Treat each customer as if they’re the _____ one you’ll deal with that day.
Down
  1. A positive one will make your day better.
  2. A confirmation word. With no qualification, restriction, or limitation; totally.
  3. Taking personal responsibility for a customer’s complaint is taking _____.
  4. A Possession phrase starter (2words)
  5. The most important customer service skill is _____.
  6. You start each call with a friendly _____.
  7. You sound more relaxed and friendly when you _____ while talking on the phone.
  8. Understanding and identifying with your customers’ feelings is called _____.
  9. This establishes a bond with your caller.

17 Clues: The people you serve each day.A Possession phrase starter (2words)A positive one will make your day better.This establishes a bond with your caller.You start each call with a friendly _____.This shows you are willing to take the call.The most important customer service skill is _____.A confirmation word. Undoubtedly; definitely; surely:...

Customer experiece 2018-03-28

Customer experiece crossword puzzle
Across
  1. equity, real property value.
  2. Notification for customer threw online.
  3. send, easy way to send money internationally.
  4. experience, It is product of an interaction between an organization and a customer.
  5. Phases that show customer that you care.
  6. person credit score calculated with software from Fair Isaac Corporation.
Down
  1. send and receive money.
  2. Banking, refer to use smartphone device to perform banking navigation.
  3. Icon to show customer appreciation.
  4. Rules made by a government in order to control the way something is done.
  5. plan, permission to do transactions out of territory.
  6. service to help customer to avoid future overdraft.

12 Clues: send and receive money.equity, real property value.Icon to show customer appreciation.Notification for customer threw online.Phases that show customer that you care.send, easy way to send money internationally.service to help customer to avoid future overdraft.plan, permission to do transactions out of territory....

CEM activity 2018-03-28

CEM activity crossword puzzle
Across
  1. Icon to show customer appreciation.
  2. send and receive money.
  3. permission to do transactions out of territory.
  4. a persons credit score calculated with software from Fair Isaac Corporation.
  5. It is product of an interaction between an organization and a customer.
  6. service to help customer to avoid future overdraft.
Down
  1. Rules made by a government in order to control the way something is done.
  2. easy way to send money internationally.
  3. business or establishment of a broker.
  4. Phrases that show a customer that you care.
  5. refer to use smartphone device to perform banking navigation.
  6. notifications for customer through online.
  7. real property value.
  8. card issued by a financial company giving the holder an option to borrow funds

14 Clues: real property value.send and receive money.Icon to show customer appreciation.business or establishment of a broker.easy way to send money internationally.notifications for customer through online.Phrases that show a customer that you care.permission to do transactions out of territory.service to help customer to avoid future overdraft....

2 Men and a Truck 2016-10-10

2 Men and a Truck crossword puzzle
Across
  1. made consultation possible
  2. brothers went
  3. service offered
  4. places ad
  5. treat customers with
  6. they now have 220
  7. type of capital invested
  8. the brothers earned
  9. take care of
  10. delivered goods to those hit hard by
Down
  1. earned within two years
  2. started with one
  3. asked to join the family business
  4. company's identity
  5. rule tone for customer service
  6. handles 400,000.per year
  7. plan for transition
  8. Sheets became full time
  9. 275,million annually
  10. Brig becomes

20 Clues: places adBrig becomestake care ofbrothers wentservice offeredstarted with onethey now have 220company's identityplan for transitionthe brothers earnedtreat customers with275,million annuallyearned within two yearsSheets became full timehandles 400,000.per yeartype of capital investedmade consultation possiblerule tone for customer service...

2022 Customer Service Version II 2022-10-06

2022 Customer Service Version II crossword puzzle
Across
  1. Karen's oldest son's name.
  2. Who gets West One Bathrooms PO's?
  3. Word that means "light lunch".
  4. What seals water in a toilet tank?
  5. One of Barbara Barry's Kallista collections
  6. City in California where Kallista warehouse was located. (2)
  7. Finish that imparts a soft velvety or satin look that begs to be touched.
  8. Mari's girl dog name.
  9. Plumbing was invented by Ancient ____________.
Down
  1. 2nd closest showroom name to Kohler, WI.
  2. What company sells the most running shoes?
  3. Prevents gray water from going into your water supply.
  4. Rebecca's major in college.
  5. Slope of bathtub.
  6. Drinking water fountain.
  7. Fiery crime.
  8. Patti's prior place of work before Kallista (3).
  9. What was Kallista's only copper bathtub called?
  10. Fancy word for faucet.

19 Clues: Fiery crime.Slope of bathtub.Mari's girl dog name.Fancy word for faucet.Drinking water fountain.Karen's oldest son's name.Rebecca's major in college.Word that means "light lunch".Who gets West One Bathrooms PO's?What seals water in a toilet tank?2nd closest showroom name to Kohler, WI.What company sells the most running shoes?...

Customer Service Crossword 2023/2024 2023-12-21

Customer Service Crossword 2023/2024 crossword puzzle
Across
  1. EU Trainer
  2. Best Humour
  3. Coordinator work initials
  4. Ticket
  5. running competition sponsored by Boozt
  6. Director of CS
  7. Report absences
  8. how many trainers are there?
  9. Email
Down
  1. Meeting Room
  2. EU Country we ship to
  3. Distributor
  4. Most Green-Laned
  5. Boozt warehouse location
  6. Team Leader
  7. DK Trainer
  8. Hermann's nationality
  9. SE Trainer
  10. Most recent Customer Service Agent hire

19 Clues: EmailTicketEU TrainerDK TrainerSE TrainerDistributorBest HumourTeam LeaderMeeting RoomDirector of CSReport absencesMost Green-LanedEU Country we ship toHermann's nationalityBoozt warehouse locationCoordinator work initialshow many trainers are there?running competition sponsored by BooztMost recent Customer Service Agent hire

Customer Service - A - H Vocab 2024-03-05

Customer Service - A - H Vocab crossword puzzle
Across
  1. dangerous areas (i.e. broken glass on the floor, water on the floor, etc.)
  2. body language or verbal statements made by a customer that confirm the sale to a sales associate
  3. keeping something private
  4. scold or criticize someone angrily
  5. explaining what is different between your product and someone else’s
  6. a style for which a person would be dressed up to suit a fancy occasion
  7. being polite
  8. concern by a customer with guarding against the real or imagined threat of criticism, injury to one's ego, or exposure of one's shortcomings
  9. an amount of money (or goods/services) given to a customer; the term could also refer to pay for working
  10. items that can be offered to a customer which are similar to what they are requesting when you do not have them in stock.
Down
  1. doing the same act over and over
  2. Americans with Disabilities Act; the law written by Congress to protect those with disabilities and which requires business to provide easy access to their business
  3. covering everything
  4. to get rid of something
  5. To feel and partially understand another person feelings; how to deal with an inconvenienced customer
  6. First In First Out
  7. not being polite or courteous
  8. a problem someone has
  9. to feel like you deserve something when you haven’t worked for it

19 Clues: being politeFirst In First Outcovering everythinga problem someone hasto get rid of somethingkeeping something privatenot being polite or courteousdoing the same act over and overscold or criticize someone angrilyto feel like you deserve something when you haven’t worked for itexplaining what is different between your product and someone else’s...

In the World of SaaS 2024-02-23

In the World of SaaS crossword puzzle
Across
  1. The ability of a SaaS application to handle increased workloads and growing user demands without sacrificing performance or experiencing a significant degradation in service quality.
  2. The process of getting an inactive customer to start using your product again
  3. A marketing strategy that aims to attract a large user base by offering a free software version.
  4. The most important (and often ignored) agreement that specifies what to expect from the provider and its responsibilities.
  5. A strategic plan that outlines the development and enhancement of a SaaS product over a specific period of time
  6. When the customers don’t renew their monthly subscription to a service or cancel
  7. A point indicating that a company has generated enough revenue to cover the cost of acquiring a customer
  8. Involves the practice of encouraging customers who have already subscribed to a SaaS product to upgrade or purchase additional features, plans, or services offered by the same provider.
Down
  1. A measure of how active or involved a customer is with your SaaS product
  2. The process of building and growing a Software-as-a-Service (SaaS) business without relying on external funding or investment.
  3. The upgrading of an individual from being a site visitor to a user to a customer to a referrer.
  4. The time it takes for data packets to cross the data connection between the sender and the receiver—
  5. A measure of how much money a customer makes or saves as a result of using your SaaS product.
  6. The result of providing value or keeping your customers happy to stay on as active customers./ Customer loyalty can also be called

14 Clues: A measure of how active or involved a customer is with your SaaS productThe process of getting an inactive customer to start using your product againWhen the customers don’t renew their monthly subscription to a service or cancelA measure of how much money a customer makes or saves as a result of using your SaaS product....

Boost 2021-09-16

Boost crossword puzzle
Across
  1. How much does a customer have to open the Boost with in person if they have a direct deposit in 30 days
  2. All of the hold rules are followed just like other checking accounts
  3. What is the month flat fee on the service charge for the Boost
  4. What is the amount on Chexsystems you have to be below
  5. What ownership types are allowed for PF Boost
  6. - Can a customer write these on this account?
  7. Can a customer that has PF Boost for 12 months with no overdrafts move into a different product?
Down
  1. How much does a customer open with online
  2. - can an account go into the negative or ________ from Service Fees or Debit Purchases?
  3. what is the difference between Boost and other accounts
  4. - The target customer this account is for

11 Clues: How much does a customer open with online- The target customer this account is forWhat ownership types are allowed for PF Boost- Can a customer write these on this account?What is the amount on Chexsystems you have to be belowwhat is the difference between Boost and other accountsWhat is the month flat fee on the service charge for the Boost...

Connections Navigation 2014-03-03

Connections Navigation crossword puzzle
Across
  1. Advance order March 2, 2014
  2. Increased from $6.99 to $7.99
  3. Vendor for 626675 The Lamborghini Murcialago
  4. Premium Assembly Service item
  5. shipping February 28th to March 31st Promotion
  6. February monthly Challenge
  7. Registered Trademark of the Shopping Channel
  8. promo ending March 14
  9. Mother’s Love Duo,
  10. Tool used to obtain Dell tracking numbers
  11. Blockbuster duration
  12. April 1st 2013 job posting
  13. Shipping timeframe 17-21 days
  14. Upsell for Canon
  15. January MVP
  16. self-service tool that enables you to reset or unlock your own password.
  17. new supervisor
Down
  1. March 2 waitlist
  2. Customer service number is 1-800-848-2649
  3. City Tiger Direct items are returned to
  4. Expiry date April 30,2014
  5. Female Host of Employee Recognition Program
  6. Blockbuster effective 25 March, 2014
  7. Post sale with comment code 5631
  8. Tool use to search for shows
  9. RMA # TSC
  10. Upsell weekend winner
  11. No offering ___ will result in a Zero call effective April 1, 2014.
  12. Return fee for item 622287 KRUPS 10 cup coffee maker
  13. Customer assigned Jeffco Fibres tracking number 320698634195

30 Clues: RMA # TSCJanuary MVPnew supervisorMarch 2 waitlistUpsell for CanonMother’s Love Duo,Blockbuster durationpromo ending March 14Upsell weekend winnerExpiry date April 30,2014February monthly ChallengeApril 1st 2013 job postingAdvance order March 2, 2014Tool use to search for showsIncreased from $6.99 to $7.99Premium Assembly Service item...

Customer Service Virtual Holiday Crossword! 2020-11-18

Customer Service Virtual Holiday Crossword! crossword puzzle
Across
  1. decorate our front door
  2. bling out the tree
  3. the big man's ride
  4. he'll find out if you're naughty or nice
  5. what's inside?
  6. don't get caught under this!
  7. they make what he delivers
  8. make sure its clean so he can come in
  9. another word for Christmas
  10. cookie building material
Down
  1. Saint Nick's favorite snack
  2. tree topper
  3. don't drink too much!
  4. he guides the way
  5. give your house the Christmas spirit
  6. make it look like Christmas
  7. it's what bells do
  8. keeps you warm on Christmas eve
  9. they get him where he needs to go

19 Clues: tree topperwhat's inside?he guides the waybling out the treeit's what bells dothe big man's ridedon't drink too much!decorate our front doorcookie building materialthey make what he deliversanother word for ChristmasSaint Nick's favorite snackmake it look like Christmasdon't get caught under this!keeps you warm on Christmas eve...

March Madness week 1 2016-02-29

March Madness week 1 crossword puzzle
Across
  1. 15. Name the third party vendor we use to ship and track our equipment deliveries
  2. 7. A customer has had the FrontierTV Offer over 12 months and decides to upgrade within the first 12 months. Will their promotional rate be- removed, continue or restart?
  3. 6. A customer has had the FrontierTV Offer for 6 months and decides to upgrade within the first 12 months. Will their promo? Will their promotional rate be- removed, continue or restart?
  4. 12. The 3rd generation of this HDDVR allows you to record up to 16 shows at once?
  5. 20. Customers should be encouraged to take this additional TV service feature, to provide the most benefits possible
Down
  1. 8. What is the name of our HDDVR service that can record up to 12 shows at once?
  2. 4. The quality of service (QoS) this service receives in a triple play for a VantageTV customer is given top priority, over video
  3. 9. Customers setting up this TV service with a 1 year ppp DO qualify for the Amazon Prime offer?
  4. 1. FrontierTV is marketed under the name in Durham, NC?
  5. 17. A customer in an FTTH serviced location is having voice issues. Who places the TT? IHD, FSC, CSR?
  6. 23. Which of these does not allow recording of programs on multiple TVs? Enhanced, standard premium, multi-room
  7. 11. NFL network is available starting at this core TV plan and above in Durham?
  8. 3. What is the maximum amount of streams allowed through VantageTV

13 Clues: 1. FrontierTV is marketed under the name in Durham, NC?3. What is the maximum amount of streams allowed through VantageTV11. NFL network is available starting at this core TV plan and above in Durham?8. What is the name of our HDDVR service that can record up to 12 shows at once?...

CS crosswords 2024-11-26

CS crosswords crossword puzzle
Across
  1. Ensuring customers know what to expect in terms of service.
  2. The extra effort taken to delight customers beyond their expectations.
  3. A situation that requires immediate action to resolve a customer issue.
  4. Using positive and polite words to convey a message.
  5. The state of being dependable and trustworthy.
  6. Building long-term trust and relationships with customers.
  7. This is the process of resolving conflicts peacefully.
  8. Maintaining a consistent tone and professionalism across channels.
Down
  1. Providing a quick response to inquiries or complaints.
  2. A person or company that receives goods or services.
  3. The ability to remain calm under pressure.
  4. A friendly and welcoming attitude during customer interactions.
  5. Keeping the customer informed throughout their journey.
  6. Adapting your communication style to suit the customer’s preferences.
  7. Proactively solving problems before they escalate.
  8. Resolving conflicts and disagreements calmly and professionally.
  9. The practice of carefully hearing what someone has to say.
  10. The act of solving a problem quickly and effectively.
  11. This is the ability to understand and share the feelings of another.
  12. A system used to track and manage customer interactions.

20 Clues: The ability to remain calm under pressure.The state of being dependable and trustworthy.Proactively solving problems before they escalate.A person or company that receives goods or services.Using positive and polite words to convey a message.The act of solving a problem quickly and effectively.Providing a quick response to inquiries or complaints....

Review for Unit Test 2021-09-15

Review for Unit Test crossword puzzle
Across
  1. When marketers sort customers psychographically, they divide them by
  2. careers in marketing ______ and run together
  3. Gathering, accessing, synthesizing, evaluating, and disseminating data for use in making business decisions is the responsibility
  4. Service marketers have a tough job because they have to market products that are
  5. service Focuses on keeping customers coming back
  6. Method used to communicate with customers is _______ selling.
  7. Customers perception of _____ influences the process of determining price.
  8. When planning strategies, you want it
  9. Determines how much gross profit a business will make on a good or service
  10. Marketing encourages people from different countries to __________ frequently.
  11. A goal can be evaluated to determine its
  12. How does the marketing function of selling benefit society?
  13. Marketing is described as creating _________.
  14. Involves the matching and satisfying of customer wants and needs with available goods or services is
  15. Today’s customers are not influenced by mass marketing alone because they are more
  16. management involves determining where products will be sold
Down
  1. In charge of writing press release
  2. activities that are interrelated and similar in purpose are called ____ functions.
  3. management involves creating the correct product mix for a business
  4. physical and social characteristics
  5. planning Creating strategies to attract the target customer to a business is
  6. Keeping up with trends, analyzing sales, negotiating with vendors, and predicting what will sell in the future is ______ and buying
  7. marketing _______ is In charge of figuring out what customers need and want, and why they do what they do
  8. marketing links producers to _________.
  9. Communicating information to consumers or clients about products, images, or ideas to achieve the desired outcome
  10. Hospitals, spas, and churches are examples of _____ marketing
  11. provides the basis for all marketing goals and actions

27 Clues: In charge of writing press releasephysical and social characteristicsWhen planning strategies, you want itmarketing links producers to _________.A goal can be evaluated to determine itscareers in marketing ______ and run togetherMarketing is described as creating _________.service Focuses on keeping customers coming back...

CS Crosswords 2024-11-26

CS Crosswords crossword puzzle
Across
  1. Ensuring customers know what to expect in terms of service
  2. The extra effort taken to delight customers beyond their expectations.
  3. A situation that requires immediate action to resolve a customer issue.
  4. Using positive and polite words to convey a message
  5. The state of being dependable and trustworthy.
  6. Building long-term trust and relationships with customers.
  7. This is the process of resolving conflicts peacefully
  8. Maintaining a consistent tone and professionalism across channels.
Down
  1. Providing a quick response to inquiries or complaints.
  2. A person or company that receives goods or services.
  3. The ability to remain calm under pressure.
  4. A friendly and welcoming attitude during customer interactions.
  5. Keeping the customer informed throughout their journey.
  6. Adapting your communication style to suit the customer’s preferences.
  7. Proactively solving problems before they escalate.
  8. Resolving conflicts and disagreements calmly and professionally.
  9. The practice of carefully hearing what someone has to say
  10. The act of solving a problem quickly and effectively.
  11. This is the ability to understand and share the feelings of another.
  12. A system used to track and manage customer interactions.

20 Clues: The ability to remain calm under pressure.The state of being dependable and trustworthy.Proactively solving problems before they escalate.Using positive and polite words to convey a messageA person or company that receives goods or services.The act of solving a problem quickly and effectively.This is the process of resolving conflicts peacefully...

Customer Service and Sales Vocabulary Review 2021-10-21

Customer Service and Sales Vocabulary Review crossword puzzle
Across
  1. The advantages a customer gains from a product or service
  2. This reflects you as an individual, when it comes to your personal values and beliefs in your everyday life.
  3. People within an organization that depend on anyone else within that organization
  4. When a business sells a product or service to an individual customer for their own use
  5. Information coming directly from customers about the satisfaction or dissatisfaction they feel with a product or service
  6. A document that outlines the company's policies on the way you should conduct yourself at work or when representing your business.
  7. Messages you send others using anything other than words
  8. Challenging or disagreeing with something
  9. The tendency toward uniformity in each occurrence
  10. The process of developing, promoting, and distributing products to satisfy customers' needs and wants
  11. When companies sell their products or services to other businesses
  12. Questions that begin with who, what, where, when, how and why that encourage a response that cannot be answered with one word
Down
  1. People that purchase goods or services from a business
  2. When companies sell their products or services to customers
  3. All the customers the company sells products and/or services to
  4. Acting with integrity by being honest, professional, and fair
  5. Reflects an individual's values and behavior within the workplace.
  6. The process of matching customer needs and wants to the features and benefits of a product or service
  7. The ability to understand and share feelings of another person
  8. When difficult situations arise, where the ethical course of action will not always be clear.
  9. A specific trait about a product or service
  10. A method of marketing and selling goods and services to consumers in their homes or any other location away from the retail store
  11. A question that begins with do, will, can, and are that can be answered with one work and limits the conversation
  12. All the customers the company sells products and/or services to
  13. Where you are lacking the ability to behave with moral principles

25 Clues: Challenging or disagreeing with somethingA specific trait about a product or serviceThe tendency toward uniformity in each occurrencePeople that purchase goods or services from a businessMessages you send others using anything other than wordsThe advantages a customer gains from a product or service...

Market Segmentation & Positioning 2023-11-20

Market Segmentation & Positioning crossword puzzle
Across
  1. one of the simplest and most useful tools to marketers
  2. referred to as niche marketing
  3. Neighborhood, Continent, States, Countries, Cities, Urban
  4. Residential, Urban, Arithmetic
  5. (segmentation) the “how”
  6. referred to as mass marketing
Down
  1. (segmentation) the “who”
  2. (segmentation) the “why”
  3. treating customers differently
  4. Infant, Young, Teens, Adult, Old, Seniors
  5. The best among the rest group presenters
  6. focuses on the customer benefits that matter most to different types of customer.
  7. men, women, LGBTQIA+
  8. (segmentation) planning and allocating resources such as budgets and personnel to market targets.
  9. (segmentation) based on product/service uses and customer benefits.
  10. (positioning) nothing special

16 Clues: men, women, LGBTQIA+(segmentation) the “who”(segmentation) the “why”(segmentation) the “how”(positioning) nothing specialreferred to as mass marketingtreating customers differentlyreferred to as niche marketingResidential, Urban, ArithmeticThe best among the rest group presentersInfant, Young, Teens, Adult, Old, Seniors...

Chapter 1 2018-12-17

Chapter 1 crossword puzzle
Across
  1. is the amount of money requested or exchanged for a product
  2. setting prices for products
  3. is something you need for survival
  4. is to charge the exact amount a customer is willing to pay for an item
  5. is an action that is done for you, usually for a fee
  6. work together as a team to meet customers satisfaction
  7. something you desire, but could live without
  8. physical item that can be touched
  9. utility added when when products are available at convenient places
  10. a product that satisfy human wants and needs
Down
  1. is a route a product takes from a producer to a customer
  2. is communicating with potential customers in an effort to influence their behavior
  3. a customer who buys a product for his or her own use
  4. planning is analyzing the potential of different market places
  5. is a good service or idea
  6. is all personal communications with customers
  7. concept, a cause, an issue, an image, or a philosophy

17 Clues: is a good service or ideasetting prices for productsphysical item that can be touchedis something you need for survivalsomething you desire, but could live withouta product that satisfy human wants and needsis all personal communications with customersa customer who buys a product for his or her own use...

Leadership 2019-08-17

Leadership crossword puzzle
Across
  1. Adaptability
  2. Active
  3. Feelers
  4. Honesty and integrity
  5. Informative
  6. Enthusiasm
  7. Endurance
  8. Circle Lively
Down
  1. Engagers
  2. Smart
  3. Accountability
  4. Flexibility
  5. Service Entrepreneurship
  6. Solving Technical Credibility
  7. – confidence Cognitive ability

15 Clues: SmartActiveFeelersEngagersEnduranceEnthusiasmFlexibilityInformativeAdaptabilityAccountabilityCircle LivelyHonesty and integrityService Entrepreneurship– confidence Cognitive abilitySolving Technical Credibility

Review for Unit Test 2021-09-15

Review for Unit Test crossword puzzle
Across
  1. Service marketers have a tough job because they have to market products that are
  2. Marketing encourages people from different countries to __________ frequently.
  3. In charge of writing press release
  4. management involves creating the correct product mix for a business
  5. How does the marketing function of selling benefit society?
  6. Method used to communicate with customers is _______ selling.
  7. provides the basis for all marketing goals and actions
  8. A goal can be evaluated to determine its
  9. Involves the matching and satisfying of customer wants and needs with available goods or services is
  10. activities that are interrelated and similar in purpose are called ____ functions.
  11. careers in marketing ______ and run together
  12. Marketing is described as creating _________.
  13. physical and social characteristics
  14. planning Creating strategies to attract the target customer to a business is
Down
  1. When marketers sort customers psychographically, they divide them by
  2. Communicating information to consumers or clients about products, images, or ideas to achieve the desired outcome
  3. marketing _______ is In charge of figuring out what customers need and want, and why they do what they do
  4. Today’s customers are not influenced by mass marketing alone because they are more
  5. marketing links producers to _________.
  6. service Focuses on keeping customers coming back
  7. Customers perception of _____ influences the process of determining price.
  8. Determines how much gross profit a business will make on a good or service
  9. Keeping up with trends, analyzing sales, negotiating with vendors, and predicting what will sell in the future is ______ and buying
  10. When planning strategies, you want it
  11. Gathering, accessing, synthesizing, evaluating, and disseminating data for use in making business decisions is the responsibility
  12. management involves determining where products will be sold
  13. Hospitals, spas, and churches are examples of _____ marketing

27 Clues: In charge of writing press releasephysical and social characteristicsWhen planning strategies, you want itmarketing links producers to _________.A goal can be evaluated to determine itscareers in marketing ______ and run togetherMarketing is described as creating _________.service Focuses on keeping customers coming back...

Court/Water Crossword 2016-10-12

Court/Water Crossword crossword puzzle
Across
  1. another name for city attorney
  2. what gets picked up twice a week
  3. center where the sewer department is located
  4. police officer in city hall
  5. company who sends out red light tickets
  6. what we charge customers to set up new service
  7. dirty water that goes down the drain
Down
  1. when a officer pulls you over
  2. what a new customer would have to fill out
  3. another word for getting rid of a ticket
  4. someone who represents you in court
  5. who is in charge in the court room
  6. fee what we charge for storm drains
  7. what holds customer registration
  8. the theme of this week

15 Clues: the theme of this weekpolice officer in city hallwhen a officer pulls you overanother name for city attorneywhat gets picked up twice a weekwhat holds customer registrationwho is in charge in the court roomsomeone who represents you in courtfee what we charge for storm drainsdirty water that goes down the drain...

CEM Activity 2018-03-28

CEM Activity crossword puzzle
Across
  1. permission to do transactions out of territory.
  2. It is product of an interaction between an organization and a customer.
  3. real property value.
  4. card issued by a financial company giving the holder an option to borrow funds
  5. service to help customer to avoid future overdraft.
  6. business or establishment of a broker.
  7. Rules made by a government in order to control the way something is done.
Down
  1. easy way to send money internationally.
  2. notifications for customer through online.
  3. Icon to show customer appreciation.
  4. refer to use smartphone device to perform banking navigation.
  5. Phrases that show a customer that you care.
  6. a persons credit score calculated with software from Fair Isaac Corporation.
  7. send and receive money.

14 Clues: real property value.send and receive money.Icon to show customer appreciation.business or establishment of a broker.easy way to send money internationally.notifications for customer through online.Phrases that show a customer that you care.permission to do transactions out of territory.service to help customer to avoid future overdraft....

YOU Are an Important Piece of the Puzzle!! 2020-02-25

YOU Are an Important Piece of the Puzzle!! crossword puzzle
Across
  1. Always treat your customers with _______!
  2. Be sure to keep a good ____ when speaking to customers.
  3. We always want to make our customers feel ______.
  4. In order to understand what a customer needs, we must ______ to what they are saying.
  5. To recognize the fact, importance or quality of.
  6. A positive one will make your day better!
  7. Avoiding excessive non-productive time and keeping the customer on track.
  8. Who ties the whole thing together?
  9. Taking personal responsibility for customer's complaints.
  10. "Thank you so much, I appreciate your patience"
  11. Treat each customer as if they're the ____one you'll deal with that day.
  12. "May I have the name of your REP?"
  13. Follow-up questions that we ask when we do not fully understand a situation.
  14. Anticipating problems, heading them off and alerting the customer,
  15. Greet every customer with a _____!
  16. Doing the right thing when no one is looking is to have _________.
Down
  1. "It'll be my pleasure to assist you today"
  2. Customer complaints should be seen as an ___________ to improve service.
  3. When a customer is upset, you must remain ____.
  4. "I'm so sorry to hear that"
  5. Working to gain a clear understanding of the customer's needs and guiding to understand them.
  6. The act of speaking on behalf of or in support of the customer.
  7. Required or expected to justify actions or decisions; responsible
  8. Who are we here to help?
  9. My Oncor Alerts, Post Call Survey, Email, Photo Collection
  10. Delighting your customers means you are _________ their expectations.

26 Clues: Who are we here to help?"I'm so sorry to hear that"Who ties the whole thing together?"May I have the name of your REP?"Greet every customer with a _____!Always treat your customers with _______!A positive one will make your day better!"It'll be my pleasure to assist you today"When a customer is upset, you must remain ____....

Leadership Game 2019-08-17

Leadership Game crossword puzzle
Across
  1. Honesty and integrity
  2. Flexibility
  3. Service Entrepreneurship
  4. Feelers
  5. Solving Technical Credibility
  6. Circle Lively
  7. Enthusiasm
  8. Accountability
  9. Active
Down
  1. Endurance
  2. Adaptability
  3. Smart
  4. Engagers
  5. – confidence Cognitive ability
  6. Informative

15 Clues: SmartActiveFeelersEngagersEnduranceEnthusiasmFlexibilityInformativeAdaptabilityAccountabilityCircle LivelyHonesty and integrityService Entrepreneurship– confidence Cognitive abilitySolving Technical Credibility

Leadership Game 2019-08-17

Leadership Game crossword puzzle
Across
  1. Solving Technical Credibility
  2. Circle Lively
  3. Enthusiasm
  4. Engagers
  5. Flexibility
  6. Accountability
  7. Informative
Down
  1. Endurance
  2. Honesty and integrity
  3. Feelers
  4. Active
  5. Adaptability
  6. Smart
  7. Service Entrepreneurship
  8. – confidence Cognitive ability

15 Clues: SmartActiveFeelersEngagersEnduranceEnthusiasmFlexibilityInformativeAdaptabilityAccountabilityCircle LivelyHonesty and integrityService Entrepreneurship– confidence Cognitive abilitySolving Technical Credibility

Sales Training Crossword 2024-09-19

Sales Training Crossword crossword puzzle
Across
  1. Maxi Zoo's main focus
  2. Identifying customer needs
  3. Essential for selling products
  4. Selling additional items
  5. The contact phase
  6. Petstop, Petmania, Petworld
  7. Advantage of selling EL
Down
  1. The main element of customer service
  2. Self-assured
  3. Trend driven
  4. The decision maker
  5. Showing compassion

12 Clues: Self-assuredTrend drivenThe contact phaseThe decision makerShowing compassionMaxi Zoo's main focusAdvantage of selling ELSelling additional itemsIdentifying customer needsPetstop, Petmania, PetworldEssential for selling productsThe main element of customer service

Unit 9 Vocab 2022-12-06

Unit 9 Vocab crossword puzzle
Across
  1. the process of directly approaching employers, by visiting or phone calls, and marketing yourself to them
  2. based on loyalty and encourage consumers to purchase from a particular business or to buy a particular brand
  3. objective and subjective details that can help a potential customer decide what to buy
  4. foretaste means an advanced realization of something to come.
  5. buyer refers to the influences or motivations forces that determine his buying.
Down
  1. a characteristics of a product or service that will persuade people to buy it
  2. goods that are bought and sold
  3. The sales person asks the customer if he or she needs assistance
  4. Are a product's traits or attributes that deliver value to end-users and differentiate a product in the market
  5. Are reasons to purchase based on feelings and emotions.
  6. height, weight, size, shape, or another bodily characteristic.
  7. The term customer benefit is tied to the customer's needs, which are satisfied by a particular product or service.
  8. the process of connecting the things your product helps your customer do (features) to the goals it will help them achieve and the pain points it will help them eliminate.
  9. are a motive that can be defended by reasoning or logical argument.
  10. the salesperson simply welcomes the customer to the store.
  11. provides information about you and your condition
  12. to come near or nearer to something or someone in space, time, quality, or amount

17 Clues: goods that are bought and soldprovides information about you and your conditionAre reasons to purchase based on feelings and emotions.the salesperson simply welcomes the customer to the store.foretaste means an advanced realization of something to come.height, weight, size, shape, or another bodily characteristic....

Complaints Vs Feedback 2025-04-30

Complaints Vs Feedback crossword puzzle
Across
  1. What a customer wants from a complaint
  2. The person who gives complaints or feedback
  3. The tone of appreciative feedback
  4. A measure of how happy someone is with service
  5. A statement of dissatisfaction
  6. The tone of most complaints
  7. Complaints are often this
Down
  1. Word often used in positive feedback
  2. Harsh or pointed negative input
  3. What the customer goes through
  4. A type of constructive feedback
  5. What a company gives to a complaint or feedback
  6. Input to help improve performance
  7. Key to resolving complaints

14 Clues: Complaints are often thisKey to resolving complaintsThe tone of most complaintsWhat the customer goes throughA statement of dissatisfactionHarsh or pointed negative inputA type of constructive feedbackInput to help improve performanceThe tone of appreciative feedbackWord often used in positive feedbackWhat a customer wants from a complaint...

AWS Cloud Practitioner Exam 2022-06-07

AWS Cloud Practitioner Exam crossword puzzle
Across
  1. instance storage
  2. hard_drive
  3. s3 uses this to store objects
  4. object storage
  5. IAM permissions document
  6. rugged device
  7. record API calls
  8. DNS
  9. distinct locations within an AWS Region that are engineered to be isolated from failures
  10. s3 ML service, moves objects to cheaper tier
  11. receives and analyzes logs
Down
  1. email service
  2. cache, close to the customer
  3. parallel file upload, break into chunks
  4. s3 most expensive tier pricing
  5. archive
  6. direct connect useful for this connectivity
  7. url service
  8. s3 single object size limit
  9. load_balancer
  10. file type for web hosting on s3
  11. reliably store data without data loss

22 Clues: DNSarchivehard_driveurl serviceemail serviceload_balancerrugged deviceobject storageinstance storagerecord API callsIAM permissions documentreceives and analyzes logss3 single object size limitcache, close to the customers3 uses this to store objectss3 most expensive tier pricingfile type for web hosting on s3reliably store data without data loss...

Entrepreneurship Standard 4 2024-04-19

Entrepreneurship Standard 4 crossword puzzle
Across
  1. products identity
  2. Age, Gender, Race, Ethnicity, etc
  3. way of communicating with customer
  4. placing a value on a good or service
Down
  1. use of internet to purchase product
  2. logo or symbol consumers first see
  3. how product gets to customer
  4. Usage rates and shopping patterns
  5. shared attitudes and values
  6. can be a good or service

10 Clues: products identitycan be a good or serviceshared attitudes and valueshow product gets to customerUsage rates and shopping patternsAge, Gender, Race, Ethnicity, etclogo or symbol consumers first seeway of communicating with customeruse of internet to purchase productplacing a value on a good or service

Day 14: Curve Ball Crossword Puzzle 2017-04-24

Day 14: Curve Ball Crossword Puzzle crossword puzzle
Across
  1. Performs network queries for Siebel and Legacy services.
  2. New prepaid online billing system that applies charges for the minutes and data used by customers.
  3. A recharge number sold to a customer to recharge their SIM card with money and to extend the card's availability period.
  4. A Tool that gives you access to a summary of your customer’s mobile data usage, with a view of how and when they used their data allowance.
  5. A notification sent to customers for their usages to warn of excess usages, typically with the intention of having it avoided.
  6. Make something active.
  7. The manner or amount of data service being used.
  8. To replenish a prepaid mobile account without extending the validity period.
Down
  1. Alerts sent to customers either by Short Message Service (SMS) or Email.
  2. Wireless access to the internet with the use of a mobile device.
  3. The act of including something as part of a larger amount or group of services like in a mobile plan.
  4. A type of mobile phone account that requires a customer to purchase call credit before services can be used.
  5. A credit for call, text, and data used by a prepaid mobile service.
  6. Self Service Option.
  7. An application that enables you to perform prepaid mobile functions and access customer information collected from our prepaid mobile billing platform.

15 Clues: Self Service Option.Make something active.The manner or amount of data service being used.Performs network queries for Siebel and Legacy services.Wireless access to the internet with the use of a mobile device.A credit for call, text, and data used by a prepaid mobile service.Alerts sent to customers either by Short Message Service (SMS) or Email....

Customer Centricity 2018-08-13

Customer Centricity crossword puzzle
Across
  1. Gesture of empathy
  2. Great Customer Service Starts with
  3. Sympathetic statements are mostly
  4. Knowledge and ability to convey trust creates
  5. empathy is always to
  6. Empathy is an art of
Down
  1. Without a touch of empathy, the interaction can be
  2. Great Customer Service leads to
  3. Empathy is about standing in someone else's
  4. Customers always expects a
  5. Some of the customers problems may not have a

11 Clues: Gesture of empathyempathy is always toEmpathy is an art ofCustomers always expects aGreat Customer Service leads toSympathetic statements are mostlyGreat Customer Service Starts withEmpathy is about standing in someone else'sSome of the customers problems may not have aKnowledge and ability to convey trust creates...

Business Terminology 2013-05-02

Business Terminology crossword puzzle
Across
  1. The statistics about the area your business is located in
  2. A business selling or performing a service (example; car wash, hair salon, nail shop, etc.)
  3. The act of meeting people and building relationships with them to help marketing your business
  4. Mailing or eamiling any advertisement, flyer, coupons, etc. Directly to a person's home or email address
  5. The customer who purchases the product or service that a business is selling
  6. The Beautiful , coooolest , inspiring woman in ACTC we know .
  7. The moment or event that causes the customer to decide to purchase your product or service
Down
  1. The group of customers that you are trying to attract and sell your product to
  2. A complete overview of every aspect of a business. Includes info on the prodcut/service, marketing strategies, the target market, financial data, etc.
  3. The general type and catergory, of product or services that a business sells or offers to their customers
  4. A similar business selling similar prodcust or services in a nearby location
  5. A business selling products (clothes, auto supplies)
  6. When a customer tells other people about your product or sevice, wheter good or bad

13 Clues: A business selling products (clothes, auto supplies)The statistics about the area your business is located inThe Beautiful , coooolest , inspiring woman in ACTC we know .A similar business selling similar prodcust or services in a nearby locationThe customer who purchases the product or service that a business is selling...

CS crosswords 2024-11-26

CS crosswords crossword puzzle
Across
  1. Ensuring customers know what to expect in terms of service.
  2. The extra effort taken to delight customers beyond their expectations.
  3. A situation that requires immediate action to resolve a customer issue.
  4. Using positive and polite words to convey a message.
  5. The state of being dependable and trustworthy.
  6. Building long-term trust and relationships with customers.
  7. This is the process of resolving conflicts peacefully.
  8. Maintaining a consistent tone and professionalism across channels.
Down
  1. Providing a quick response to inquiries or complaints.
  2. A person or company that receives goods or services.
  3. The ability to remain calm under pressure.
  4. A friendly and welcoming attitude during customer interactions.
  5. Keeping the customer informed throughout their journey.
  6. Adapting your communication style to suit the customer’s preferences.
  7. Proactively solving problems before they escalate.
  8. Resolving conflicts and disagreements calmly and professionally.
  9. The practice of carefully hearing what someone has to say.
  10. The act of solving a problem quickly and effectively.
  11. This is the ability to understand and share the feelings of another.
  12. A system used to track and manage customer interactions.

20 Clues: The ability to remain calm under pressure.The state of being dependable and trustworthy.Proactively solving problems before they escalate.A person or company that receives goods or services.Using positive and polite words to convey a message.The act of solving a problem quickly and effectively.Providing a quick response to inquiries or complaints....

CEM 2018-03-28

CEM crossword puzzle
Across
  1. , It is product of an interaction between an organization and a customer.
  2. , send and receive money.
  3. , Icon to show customer appreciation.
  4. , service to help customer to avoid future overdraft.
  5. , permission to do transactions out of territory.
  6. , real property value.
Down
  1. , person credit score calculated with software from Fair Isaac Corporation.
  2. , notifications for customer through online.
  3. , easy way to send money internationally.
  4. , Rules made by a government in order to control the way something is done.
  5. , refer to use smartphone device to perform banking navigation.
  6. , Phrases that show a customer that you care.

12 Clues: , real property value., send and receive money., Icon to show customer appreciation., easy way to send money internationally., notifications for customer through online., Phrases that show a customer that you care., permission to do transactions out of territory., service to help customer to avoid future overdraft....

cmmi 2017-12-21

cmmi crossword puzzle
Across
  1. These present challenges for advertisers because pictures of them can’t be shown in print, on television or through social media.
  2. Apparently Dr. Martin’s pet “P.”
  3. Quick action is recommended when marketers see a red one of these.
  4. The difficulty buyers often have in fully evaluating a service prior to purchase stems from the ______ challenge.
  5. All organizations do this.
  6. The _______ of survey questions affects the way surveyed respondents respond.
  7. A food company that introduces new flavors or new recipes for its brands may be attempting to increase customers’ level of _______.
  8. Suppose that a significant number of a shopping mall’s customers avoid the mall at certain times of the day or days of the week because they claim that too many “undesirables” visit the mall during those time periods. This phenomenon could be attributed to a(n) _______ customer mix.
  9. The heterogeneity challenge faced by services marketers is often attributed to the _______ element involved in the delivery of services.
  10. The importance of managing the timing of capacity and demand in a service business stems from the service challenge known as _______.
  11. Proposed “P” that represents the creative aspects of marketing.
  12. On average, U.S. companies lose about _____ percent of their customers annually.
  13. Decision-making should not rely solely on this when the possible consequences of poor decisions can be costly.
  14. The marketing ________ is to ensure that the organization has customers.
  15. This type of management is often used by service organizations. It refers to the series of interrelated action steps involved in the provision of a service.
  16. Approximate percentage increase in profitability for firms that improve their customer retention rate from 80 to 85 percent.
  17. It is usually easier to prevent customers from _______ than it is to get them back after they’ve already done so.
  18. Step in the management process in which objectives are typically established.
  19. Involves identification of gaps between planned objectives and outcomes.
  20. This approach is helpful in understanding the general process by which prospective customers transition into customers.
  21. He first asserted that “the customer is always right.”
  22. It may take years to build ______, but only an instant to destroy it.
Down
  1. Frederick gained a competitive advantage in the marketplace when he began including ______ with some of the hardware items his company sold.
  2. Highly-relevant proposed element of the marketing mix for service organizations.
  3. What was once thought of in terms of handling customer complaints is now thought of in terms of service ________.
  4. The marketing mix consists of the major categories of the most ____________ factors that affect marketing performance.
  5. Described as the flour in the customer retention cake mix.
  6. Encouraging customers to collect items of merchandise in a series is an example of _____ purchases.
  7. The importance of service providers’ interpersonal skills is accentuated in businesses where customers and employees must interact with each other to co-create the service. This phenomena has to do with the _______ challenge.
  8. Jobs today that require no interaction with other people.
  9. ______ is an acronym that represents four categories of challenges that service marketers often face.
  10. Metaphorically, what holds brand-related information and market impressions of the brand.
  11. Managers who subscribe to the philosophy of ______ marketing are likely to believe that customer-contact employees will take care of customers when they (managers) take care of the employees.
  12. Customers’ loyalty to a brand quite often starts much earlier than this.
  13. When the ideal target market is not known, organizations sometimes use ______ appeals to allow likely customers to self-select into what becomes a more precisely-defined target market in the future.
  14. Expressions of gratitude help to _____ relationships with customers.
  15. These criteria may be used in an organization by decision-makers, but are not always defensible.
  16. Organizations customize a unique marketing mix for each of their ________ markets.
  17. This environment includes an ever-changing world of evolving technologies, demographic shifts, emerging social trends and economic fluctuations, among other characteristics.
  18. These costs are paid by customers and could be monetary or nonmonetary.
  19. Fifth step in the management process.
  20. Potentially effective promotional tools for prospective customers categorized near the narrow end of the marketing funnel.

42 Clues: All organizations do this.Apparently Dr. Martin’s pet “P.”Fifth step in the management process.He first asserted that “the customer is always right.”Jobs today that require no interaction with other people.Described as the flour in the customer retention cake mix.Proposed “P” that represents the creative aspects of marketing....

ENTREPRENEURSHIP 2023-06-13

ENTREPRENEURSHIP crossword puzzle
Across
  1. The first aspect (part) of the SWOT analysis
  2. A business or person in the same business as YOU
  3. Calculating the cost of the product or service by an entrepreneur
  4. "Business ........" A written document that shows how you plan to market your goods and services
  5. Part of the 4Ps of marketing
  6. Fake money
  7. Selling goods in large quantities to retailers
  8. "Bureau de ....." (Business of exchanging currency)
  9. Type of business, doing something for a customer at a fee
Down
  1. Selling goods repackaged in small quantities directly to customers
  2. Selling at a lower price than was bought at
  3. "Word of .........." (Best way of advertising)
  4. The process of setting a price to a product or service
  5. Because of doing business at a calculated risk, an entrepreneur is well known as?
  6. A commodity (tangible thing)offered for sale
  7. Extra money earned after doing business
  8. Identifies the needs of the community and turns it into a profit making business
  9. The crime of stealing or illegally obtaining money by deceiving the customer
  10. "...... Analysis" An analysis done by comparing ones business with others doing the same business
  11. A job done for a long time
  12. The process of promoting, distribution and selling of a product or service
  13. Part of the 4Ps of marketing, it refers to location of selling place

22 Clues: Fake moneyA job done for a long timePart of the 4Ps of marketingExtra money earned after doing businessSelling at a lower price than was bought atThe first aspect (part) of the SWOT analysisA commodity (tangible thing)offered for sale"Word of .........." (Best way of advertising)Selling goods in large quantities to retailers...

Business 2024-10-09

Business crossword puzzle
Across
  1. TUOTE
  2. SÄHKÖPOSTI
  3. TILAUS
  4. VAHVISTUS
  5. PALVELU
Down
  1. ASIAKAS
  2. KIITOS
  3. TOIMITUS
  4. APU
  5. TARJOUS
  6. TOIMISTO
  7. HINTA

12 Clues: APUTUOTEHINTAKIITOSTILAUSASIAKASTARJOUSPALVELUTOIMITUSTOIMISTOVAHVISTUSSÄHKÖPOSTI

IDEA TO INNOVATION 2023-06-11

IDEA TO INNOVATION crossword puzzle
Across
  1. A positive outcome or benefit that a customer expects or desires.
  2. The person or group who buys or uses a product or service.
  3. A specific method or approach used to accomplish a task or goal.
  4. A good or service that is offered for sale to customers.
  5. A statement that communicates the unique value that a product or service provides to customers.
  6. The purpose or intended use of a product or service.
  7. A negative experience or problem that a customer wants to avoid.
Down
  1. A novel device, process, or method that has been created or discovered.
  2. The ability to come up with new and original ideas or solutions.
  3. The process of introducing new ideas, methods, or products to the market.

10 Clues: The purpose or intended use of a product or service.A good or service that is offered for sale to customers.The person or group who buys or uses a product or service.A specific method or approach used to accomplish a task or goal.A negative experience or problem that a customer wants to avoid....

Tips of the trade 2024-01-11

Tips of the trade crossword puzzle
Across
  1. put this in the special instructions in IPMS if a service run is applied(2 words)
  2. this type of call first lets the customer know what service we will be performing
  3. ask if there is an issue with this when scheduling a treatment for flies
  4. this light must be turned off if we are fogging for a treatment
  5. the billing type that we want all of our customers to be
  6. prepay for a year of turf services code
Down
  1. use this service if there are no known issues(2 words)
  2. we do not offer this service with a one shot for mice
  3. something we cannot schedule with a customer(2 words)
  4. put this in IPMS if the customer wants to skip their ESP

10 Clues: prepay for a year of turf services codewe do not offer this service with a one shot for micesomething we cannot schedule with a customer(2 words)use this service if there are no known issues(2 words)the billing type that we want all of our customers to beput this in IPMS if the customer wants to skip their ESP...

THE CROSSWORD 2024-09-24

THE CROSSWORD crossword puzzle
Across
  1. network
  2. confidence
  3. Work
  4. intelligence
  5. resolution
  6. management
  7. making
Down
  1. solving
  2. service
  3. skills
  4. management
  5. ethic
  6. thinking

13 Clues: Workethicskillsmakingsolvingnetworkservicethinkingconfidencemanagementresolutionmanagementintelligence

Business words (15-20 words) 2024-10-03

Business words (15-20 words) crossword puzzle
Across
  1. vuosittainen
  2. osasto
  3. palvelu
  4. tuotteet
  5. tappio
  6. voitto
  7. ostaja
Down
  1. budjetti
  2. konkurssi
  3. myyjä
  4. yritys
  5. asiakas

12 Clues: myyjäosastoyritystappiovoittoostajapalveluasiakasbudjettituotteetkonkurssivuosittainen

CS-CA Manual Crossword 2022-10-14

CS-CA Manual Crossword crossword puzzle
Across
  1. Process we follow to overcome objections
  2. If the customer is getting upset, we want to _________ to the customer.
  3. Electronic part that controls the air flow to the intake system
  4. Daily mileage is equal to or higher than 100 miles per day
  5. Goal to focus on helping customers understand how our ________ benefit them.
  6. The guide used to show how much a mechanic's time for a repair
  7. The disassembly of a mechanical item.
  8. The 'O' in AIOA
  9. ________ listen and take notes.
  10. We turn a negative into a _______.
  11. Brake pads, rubber hoses, belts, rotors are
  12. What tool is used to verify the time it takes to complete a repair
Down
  1. No matter how the call goes we do our ________ best that the customer feels helped.
  2. Accountability, continuous improvement, excellent customer service and ________.
  3. I apologize for the ____________.
  4. Result of oxidation and/or contamination of engine oil
  5. Handling negative reviews, shift the focus to value and positive _______.
  6. Customer agrees with you by giving a
  7. You use this to get on the customers page
  8. It is not ok to be rude or tell the customer to ___ __ _____!
  9. Incorrect denials is ok to call
  10. Customer threatens or calls in with a ______, use judgement & tread lightly
  11. Engine, transmission, differentials, transfer case, turbos are a part of the
  12. Build value and _______ the customer on the claims process and how it works.
  13. Mechanical breakdown insurance for California customers

25 Clues: The 'O' in AIOAIncorrect denials is ok to call________ listen and take notes.I apologize for the ____________.We turn a negative into a _______.Customer agrees with you by giving aThe disassembly of a mechanical item.Process we follow to overcome objectionsYou use this to get on the customers pageBrake pads, rubber hoses, belts, rotors are...

Customer Service Tips #16-24 2020-11-05

Customer Service Tips #16-24 crossword puzzle
Across
  1. NEVER tell the customer that he/she is _____________.
  2. ALWAYS anticipate problems and have solutions _____________.
  3. Be knowledgeable of the company, its products and _____________.
  4. If the solution is _____________ to the customer, ask the customer what solution would be satisfactory.
  5. ALWAYS greet customers with eye contact and a _____________.
  6. Always treat a customer's telephone call as though it were a personal _____________ to your business.
  7. Give all callers the courteous attention they _____________.
  8. Always _____________ with your voice when talking to a customer on the telephone.
  9. One of the most common customer pet peeves is: being _____________ by other customers or activities.
  10. NEVER tell a customer, "I don't _____________."
Down
  1. Apologize for any _____________ they (the customer) may have experienced.
  2. If the customer's solution falls within the scope of company policy and/or you have the authority to grant the solution, act on the solution as _____________ as possible.
  3. ALWAYS maintain your _____________ around customers.
  4. Ask questions to help _____________ your understanding of the situation...
  5. One thing customers do like is: doing business where they know they will be treated _____________ if a problem arises.
  6. Listen _____________ to everything the customer has to say.
  7. NEVER tell the customer your problems or discuss personal business with co-workers while _____________ are around.
  8. While handling a customer complaint, the question of who is at fault should never take _____________ over resolving the complaint in favor of customer satisfaction.
  9. ALWAYS thank them (the customer) for pointing out problems to you--it's your opportunity to _____________ a situation so that it will not occur again.
  10. One thing customers do like is: doing business with _____________ people.

20 Clues: NEVER tell a customer, "I don't _____________."ALWAYS maintain your _____________ around customers.NEVER tell the customer that he/she is _____________.Listen _____________ to everything the customer has to say.ALWAYS anticipate problems and have solutions _____________.ALWAYS greet customers with eye contact and a _____________....

Topic 3 Operations 2025-04-01

Topic 3 Operations crossword puzzle
Across
  1. When individuals focus on a specific task repetitively
  2. A consequence of good customer service
  3. The process of selecting and organising appropriate suppliers
  4. Making products continuously using assembly lines
  5. A Japanese manufacturing technique that seeks to continuously improve
  6. Extent to which customers are happy with the service provided
  7. Stock arrives almost exactly as it is ordered/needed
Down
  1. A production technique that seeks to minimise waste
  2. media A modern technique for engaging with customers
  3. The process of turning inputs into goods and services
  4. Advertising that costs nothing but is created by good customer service
  5. A quality control technique that checks products at the end of the process
  6. The movement of goods, services and information
  7. stock Emergency supplies held just in case
  8. An approach to quality where everyone is focussing on all aspects of quality at all times
  9. The production technique of making items individually to meet requirements

16 Clues: A consequence of good customer servicestock Emergency supplies held just in caseThe movement of goods, services and informationMaking products continuously using assembly linesA production technique that seeks to minimise wastemedia A modern technique for engaging with customersStock arrives almost exactly as it is ordered/needed...

BPO CROSSWORD 2025-01-13

BPO CROSSWORD crossword puzzle
Across
  1. Outsourcing services to companies located within the same country.
  2. Hiring service providers located in different countries, often to reduce costs.
  3. A contract outlining expected service standards and performance metrics between provider and client.
Down
  1. Hiring third-party service providers to handle specific business functions or processes.
  2. Strategies and tools used to manage interactions with customers, enhancing satisfaction and loyalty.
  3. Delegating specific tasks or functions to external service providers.
  4. A centralized office used for receiving or transmitting a large volume of requests by telephone.
  5. Customer-facing operations, including sales and customer support services.
  6. Metrics used to evaluate the success and efficiency of BPO services (e.g., response time, customer satisfaction).
  7. Support operations that do not interact directly with customers (e.g., accounting, IT, HR).

10 Clues: Outsourcing services to companies located within the same country.Delegating specific tasks or functions to external service providers.Customer-facing operations, including sales and customer support services.Hiring service providers located in different countries, often to reduce costs....

Sales Vocabulary 2020-07-29

Sales Vocabulary crossword puzzle
Across
  1. Amount of things sold or completed payments
  2. A person using your company's services
  3. A promise made by a company
  4. The amount one item costs
  5. A seller of a product or material
  6. call A prearranged phone call for a purchase
  7. Someone representing a company, abbreviation
  8. A potential client or customer
  9. Bad or damaged
  10. How to give a product back to the seller
  11. Someone shopping for a product or service
  12. Referred by another buyer or friend
  13. A much lower price than expected
Down
  1. A paper statement with the details of a sale
  2. Free of charge
  3. The full advertised amount for a product
  4. state how an invoice will be paid
  5. An estimate of the costs for an item
  6. A business that provides materials or products
  7. Time to try a service free of charge
  8. A phone call to a stranger to get a sale
  9. To purchase large amounts of one product

22 Clues: Free of chargeBad or damagedThe amount one item costsA promise made by a companyA potential client or customerA much lower price than expectedstate how an invoice will be paidA seller of a product or materialReferred by another buyer or friendAn estimate of the costs for an itemTime to try a service free of charge...

SSA 31-33 2017-09-22

SSA 31-33 crossword puzzle
Across
  1. The ______ credit must not exceed $100.
  2. ______customers mean additional revenue generation for USPS.
  3. PS Form 1412 is the ______ Financial Report.
  4. Bi-weekly USPS publication.
  5. SSK means ______.
  6. Carelessness can result in ______.
  7. Use of retail equipment allows SSAs to handle customer business with greater ______.
  8. PS Form 17 is for stamp ______ and return.
  9. The Postal Service must ______ to changing customer needs.
  10. Using retail equipment provides SSAs with many ______.
  11. ______ is the value of stamp stock and money orders consigned to a SSA.
  12. Keep ______ and physically alert.
Down
  1. SSAs are responsible for ______ recording of each transaction.
  2. ______ is power.
  3. Today's customers want ______.
  4. Do not engage in ______.
  5. SIA means Segmented ______ Accountability.
  6. Safety is the ______ of every USPS employee.
  7. Being informed means being ______.
  8. There are ______ types of Unit Accountability.
  9. Do not operate equipment without proper ______.
  10. Do not operate ______ or defective equipment.
  11. How the Postal Service does business is ______ changing.

23 Clues: ______ is power.SSK means ______.Do not engage in ______.Bi-weekly USPS publication.Today's customers want ______.Keep ______ and physically alert.Being informed means being ______.Carelessness can result in ______.The ______ credit must not exceed $100.SIA means Segmented ______ Accountability.PS Form 17 is for stamp ______ and return....

jobs 2023-11-29

jobs crossword puzzle
Across
  1. Restaurant server providing customer dining service (man)
  2. Retail employee assisting customers with purchases.
  3. Technical professional designing and implementing solutions.
  4. Laborer in manufacturing and production settings.
  5. Mental health expert studying and treating behavior and emotions.
  6. Creator of interactive digital entertainment software.
  7. Educator guiding students in a learning environment.
  8. Professional transporting passengers for hire.
Down
  1. Researcher exploring and discovering scientific knowledge.
  2. Leadership role overseeing organizational tasks and teams.
  3. News reporter investigating and writing stories.
  4. Law enforcement officer ensuring public safety (woman)
  5. Restaurant server providing customer dining service (woman)
  6. Healthcare professional delivering patient care and support.
  7. Administrative support managing front office tasks.
  8. Elected representative shaping public policies and governance.
  9. Culinary expert directing kitchen operations and food preparation.
  10. Law enforcement officer ensuring public safety (man)
  11. Medical practitioner diagnosing and treating illnesses.
  12. Coffee shop worker specializing in preparing and serving beverages.

20 Clues: Professional transporting passengers for hire.News reporter investigating and writing stories.Laborer in manufacturing and production settings.Retail employee assisting customers with purchases.Administrative support managing front office tasks.Law enforcement officer ensuring public safety (man)Educator guiding students in a learning environment....

supply chain puzzle 2023-04-04

supply chain puzzle crossword puzzle
Across
  1. that originate from shocks outside the supply chain.
  2. a series of interconnected activities which are required to bring a product or service from conception, through the different phases of production (involving a combination of physical transformation and the input of various product services), delivery to final customers, and final disposal after use.
  3. is the management of flows
  4. a person or company that sells goods in large quantities at low prices, typically to retailers.
  5. A firm's ability to respond to changes in its environment both rapidly and at low cost.Oct 9, 2009
  6. an agent who supplies goods to stores and other businesses that sell to consumers
  7. a person or organization that provides something needed such as a product or service.
  8. includes movement of goods from supplier to consumer (internal as well as external), as well as dealing with customer service needs such as input materials or consumables or services like housekeeping.
  9. a potential occurrence of an incident or failure to seize opportunities of supplying the customer in which its outcomes result in financial loss for the whole supply chain.
  10. an amount that has to be paid or spent to buy or obtain something.
  11. caused by not putting in place contingencies.
Down
  1. the movement of money from the customer to the supplier
  2. caused by inadequate assessment and planning, and ineffective management.
  3. bills of materials, product data, descriptions and pricing, inventory levels, customer and order information, delivery scheduling, supplier and distributor information, delivery status, commercial documents, title of goods, current cash flow and financial information etc
  4. caused by disruptions of internal operations or processes.
  5. related to factors such as suppliers’ financial or management stability.
  6. he standard of something as measured against other things of a similar kind; the degree of excellence of something.
  7. related to the condition of a supplier’s physical facilities.
  8. a person or business that sells goods to the public in relatively small quantities for use or consumption rather than for resale.
  9. the specific time or times indicated in the Contract at which or within which delivery or other performance is to be completed.
  10. caused by changes in key personnel, management, reporting structures, or business processes.
  11. related to unpredictable or misunderstood customer or end-customer demand.
  12. a person who purchases goods and services for personal use.
  13. a person or company that makes goods for sale.

24 Clues: is the management of flowscaused by not putting in place contingencies.a person or company that makes goods for sale.that originate from shocks outside the supply chain.the movement of money from the customer to the suppliercaused by disruptions of internal operations or processes.a person who purchases goods and services for personal use....

Customer Service in Nursing 2022-10-05

Customer Service in Nursing crossword puzzle
Across
  1. Knock on the
  2. Identify
  3. Maintain the clients____ at all times
  4. Identify the
  5. Immediately report
  6. Wash hands with soap and water for
Down
  1. Protect the residents clothes during a meal
  2. Provide
  3. Tell the patient what you are going to
  4. After a fall CNAS need to provide a
  5. Must be in reach at all times
  6. Weights must be obtained on
  7. Wash your

13 Clues: ProvideIdentifyWash yourKnock on theIdentify theImmediately reportWeights must be obtained onMust be in reach at all timesWash hands with soap and water forAfter a fall CNAS need to provide aMaintain the clients____ at all timesTell the patient what you are going toProtect the residents clothes during a meal

Viiz Customer Service Week 2019-09-16

Viiz Customer Service Week crossword puzzle
Across
  1. A public telephone that offers pay per use services
  2. A wireless phone service
  3. Where to refer customer to who are looking for a phone number
  4. Name of our Company!
  5. Manitoba Telephone Service Company Name
Down
  1. Major USA Telephone Provider
  2. The type of call where the caller pays for the call on their phone bill
  3. The most important service of our day to day operations
  4. The type of call where the destination pays for the call
  5. Your overall job title!
  6. A wireline phone service
  7. Major Canadian Telephone Provider
  8. Acronym for Public Safety Answering Point

13 Clues: Name of our Company!Your overall job title!A wireless phone serviceA wireline phone serviceMajor USA Telephone ProviderMajor Canadian Telephone ProviderManitoba Telephone Service Company NameAcronym for Public Safety Answering PointA public telephone that offers pay per use servicesThe most important service of our day to day operations...

Customer Service Crossword Puzzle 2025-05-19

Customer Service Crossword Puzzle crossword puzzle
Across
  1. the human touch
  2. strong knowledge
  3. easy to contact you
  4. anticipate need and identifying solutions
  5. use complete sentences and proper grammar
  6. taking the time to listen and fully understand
Down
  1. reduce complex concepts into understandable terms
  2. find clever ways to go the extra mile
  3. strong work ethic and willingness to do what needs done
  4. being mindful of customer experience
  5. respond in a non-negative tone
  6. reach out to your customers
  7. intuitively understands the other person

13 Clues: the human touchstrong knowledgeeasy to contact youreach out to your customersrespond in a non-negative tonebeing mindful of customer experiencefind clever ways to go the extra mileintuitively understands the other personanticipate need and identifying solutionsuse complete sentences and proper grammartaking the time to listen and fully understand...

Social Customer Service 2019-05-21

Social Customer Service crossword puzzle
Across
  1. A type of automated artificial intelligence tool used to converse with users
  2. A prediction of the net profit attributed to the entire future relationship with a customer
  3. An app that enables users to message each other instantaneously – usually on a smartphone
Down
  1. Tracking conversations online for mentions of your product, brand, or competitors
  2. A social media user with a large audience who can drive awareness about a topic, product, or service
  3. The interaction between people and brands on social networks.
  4. A social media user who makes offensive or annoying postings which provoke other users
  5. Someone who talks favorably about a brand or product, and passes on positive word-of-mouth to other people.
  6. The potential audience that a message can reach

9 Clues: The potential audience that a message can reachThe interaction between people and brands on social networks.A type of automated artificial intelligence tool used to converse with usersTracking conversations online for mentions of your product, brand, or competitors...

Customer service week 2024-09-11

Customer service week crossword puzzle
Across
  1. tailoring products or services to individual customer preferences.
  2. the ability to adjust to new conditions or changes.
  3. the application of scientific knowledge for practical purposes.
  4. the exchange of information and ideas between individuals or groups.
  5. the introduction of new ideas, methods, or products.
  6. a multichannel approach to sales that provides a seamless customer experience across all channels.
Down
  1. achieving maximum productivity with minimum wasted effort or expense.
  2. working together with others towards a common goal.
  3. the use of technology to perform tasks without human intervention.

9 Clues: working together with others towards a common goal.the ability to adjust to new conditions or changes.the introduction of new ideas, methods, or products.the application of scientific knowledge for practical purposes.tailoring products or services to individual customer preferences.the use of technology to perform tasks without human intervention....

Sports marketing 2024-01-06

Sports marketing crossword puzzle
Across
  1. another word for a stadium
  2. where something is
  3. keeping a secret
  4. what you use to get into an event
  5. how much something costs
  6. where cars are held at events
  7. someone buying something from a store
  8. what something does for you
  9. something that represents anything
  10. a symbol that represents something
  11. a representative of a brand logo
  12. something that is being held at a location
  13. traffic flowing into an event
  14. getting someone to buy something
Down
  1. Something that makes you feel emotions
  2. trying to sell something
  3. someone who is getting something but not as a customer
  4. a commercial is an...
  5. something that you get from a company
  6. Something you play
  7. what a lightbulb stands for
  8. a quote that represents a campaign
  9. traffic flowing out of an event
  10. something providing a service to a company

24 Clues: keeping a secretwhere something isSomething you playa commercial is an...trying to sell somethinghow much something costsanother word for a stadiumwhat something does for youwhat a lightbulb stands forwhere cars are held at eventstraffic flowing into an eventtraffic flowing out of an eventa representative of a brand logo...

Customer Experience 2022-07-11

Customer Experience crossword puzzle
Across
  1. Information resulting from the systematic analysis of data or statistics(9).
  2. Being a good ______ is an important aspect of communicating with customers(8).
  3. A service metric that measures how much effort customers put in to interact with your business(3).
  4. When customers return again and again, you’ve earned their________(7).
  5. Help me do things as easily as possible no matter what device or channel I’m using(11).
  6. This is a problem your customer experiences during the journey(9).
  7. A personalized representation of a specific customer(8).
Down
  1. Remember: _________ are always right(9).
  2. Creating web content, design, and tools that can be used by everyone regardless of ability.(13).
  3. Having _______ for customers shows you care(7).
  4. A visual representation of the customer experience(10).
  5. It serves as an alternative to traditional customer satisfaction research(3).
  6. An AI-driven program of self-service(7).
  7. A point of contact or interaction, especially between a business and its customers or consumers(10).

14 Clues: Remember: _________ are always right(9).An AI-driven program of self-service(7).Having _______ for customers shows you care(7).A visual representation of the customer experience(10).A personalized representation of a specific customer(8).This is a problem your customer experiences during the journey(9)....

CE-Crossword puzzle 2022-07-19

CE-Crossword puzzle crossword puzzle
Across
  1. Information resulting from the systematic analysis of data or statistics(9).
  2. Being a good ______ is an important aspect of communicating with customers(8).
  3. A service metric that measures how much effort customers put in to interact with your business(3).
  4. When customers return again and again, you’ve earned their________(7).
  5. Help me do things as easily as possible no matter what device or channel I’m using(11).
  6. This is a problem your customer experiences during the journey(9).
  7. A personalized representation of a specific customer(8).
Down
  1. Remember: _________ are always right(9).
  2. Creating web content, design, and tools that can be used by everyone regardless of ability.(13).
  3. Having _______ for customers shows you care(7).
  4. A visual representation of the customer experience(10).
  5. It serves as an alternative to traditional customer satisfaction research(3).
  6. An AI-driven program of self-service(7).
  7. A point of contact or interaction, especially between a business and its customers or consumers(10).

14 Clues: Remember: _________ are always right(9).An AI-driven program of self-service(7).Having _______ for customers shows you care(7).A visual representation of the customer experience(10).A personalized representation of a specific customer(8).This is a problem your customer experiences during the journey(9)....

CMMI Exam (part 2 of 2) 2017-12-21

CMMI Exam (part 2 of 2) crossword puzzle
Across
  1. This approach is helpful in understanding the general process by which prospective customers transition into customers.
  2. The marketing ________ is to ensure that the organization has customers.
  3. These criteria may be used in an organization by decision-makers, but are not always defensible.
  4. The difficulty buyers often have in fully evaluating a service prior to purchase stems from the ______ challenge.
  5. Step in the management process in which objectives are typically established.
  6. The marketing mix consists of the major categories of the most ____________ factors that affect marketing performance.
  7. The importance of service providers’ interpersonal skills is accentuated in businesses where customers and employees must interact with each other to co-create the service. This phenomena has to do with the _______ challenge.
  8. When the ideal target market is not known, organizations sometimes use ______ appeals to allow likely customers to self-select into what becomes a more precisely-defined target market in the future.
  9. These costs are paid by customers and could be monetary or nonmonetary.
  10. What was once thought of in terms of handling customer complaints is now thought of in terms of service ________.
  11. He first asserted that “the customer is always right.”
Down
  1. The heterogeneity challenge faced by services marketers is often attributed to the _______ element involved in the delivery of services.
  2. This environment includes an ever-changing world of evolving technologies, demographic shifts, emerging social trends and economic fluctuations, among other characteristics.
  3. Quick action is recommended when marketers see a red one of these.
  4. The importance of managing the timing of capacity and demand in a service business stems from the service challenge known as _______.
  5. This type of management is often used by service organizations. It refers to the series of interrelated action steps involved in the provision of a service.
  6. Suppose that a significant number of a shopping mall’s customers avoid the mall at certain times of the day or days of the week because they claim that too many “undesirables” visit the mall during those time periods. This phenomenon could be attributed to a(n) _______ customer mix.
  7. The _______ of survey questions affects the way surveyed respondents respond.
  8. These present challenges for advertisers because pictures of them can’t be shown in print, on television or through social media.

19 Clues: He first asserted that “the customer is always right.”Quick action is recommended when marketers see a red one of these.These costs are paid by customers and could be monetary or nonmonetary.The marketing ________ is to ensure that the organization has customers.Step in the management process in which objectives are typically established....

Objective 3.00 Key Terms 2025-10-06

Objective 3.00 Key Terms crossword puzzle
Across
  1. The strategies, processes, and policies a business uses to meet or exceed customer expectations and to provide customers with outstanding experiences at every touch point.
  2. A business strategy that stresses technology, innovation, and flexibility to align an organization's objectives and activities with customer needs.
  3. Areas of a business where customers have contact with the company and data might be gathered.
  4. geographic concentrations of related, interdependent companies within an industry that use the same suppliers, labor, and distribution channels.
  5. A culture in which the meaning of the communication act is inferred from the situation or location.
  6. The process of gathering and analyzing information regarding customers; their details and their activities, in order to build deeper and more effective customer relationships and improve strategic decision making.
  7. Computer programs that provide businesses with information about their customers; used to establish better relationships with top customers.
  8. Describes a relationship between individuals and organizations.
  9. The process of defining and promoting what you stand for as an individual.
Down
  1. Customer's expression of a dissatisfaction.
  2. The belief that giving customers good service should be a top priority of a business.
  3. The strategies, processes, technology, and people a business uses to build, maintain, and maximize the long-term value of customer relationships.
  4. A general rule or statement the business follows; a guideline for all employees to follow in making decisions about situations that occur often.
  5. A business's agreement (spoken or unspoken) with customers that it will consistently meet their expectations and deliver on its brand characteristics and values.
  6. A business strategy in which an organization continuously evaluates its business processes to make them more effective and efficient.
  7. A sales technique in which a higher priced product than the one originally requested by the customer is suggested.
  8. Focused on customer needs and wants
  9. A culture that relies more on verbal communication than on nonverbal communication.
  10. A sales technique where a different product or service is sold to an existing customer.
  11. Occurs when a company knows enough about a customer's likes and dislikes that it can fashion offers more likely to appeal to that person.
  12. The division of a total market into smaller, more specific groups.
  13. A name, term, sign, symbol, or design, or a combination of these, that identifies the products or services of one seller or group of sellers and differentiates them from those of competitors.

22 Clues: Focused on customer needs and wantsCustomer's expression of a dissatisfaction.Describes a relationship between individuals and organizations.The division of a total market into smaller, more specific groups.The process of defining and promoting what you stand for as an individual....

Waiting line 2023-01-03

Waiting line crossword puzzle
Across
  1. Customer behaviour where customer does not join the queue
  2. Carwash is an example of single channel … type queue
  3. Type of queue indicated by number of rickshaw drivers waiting at CNG station
  4. Arrival pattern is normally described by … in Model 1
  5. Service pattern normally follows … in Model 1
Down
  1. Service pattern indicated by time spent by people in shopping at Westside
  2. lamda/mu indicates…
  3. Customer behaviour of leaving the queue before being serviced
  4. Customer switches line before servicing

9 Clues: lamda/mu indicates…Customer switches line before servicingService pattern normally follows … in Model 1Carwash is an example of single channel … type queueArrival pattern is normally described by … in Model 1Customer behaviour where customer does not join the queueCustomer behaviour of leaving the queue before being serviced...

ESB Domain 2 2025-10-29

ESB Domain 2 crossword puzzle
Across
  1. The group of customers a company chooses to market its products and services.
  2. The level of familiarity one has with a brand.
  3. inc urred by a business.
  4. An individual or business that purchases goods and services from a business.
  5. A promise of value that a company makes about their product or service that makes it attractive to customers.
  6. Statistical data that refers to particular groups within a population.
  7. The amount of money charged for goods or services.
  8. Data that may contain personal bias like company newsletters and academic journals.
  9. How a business sells its products and services to the end customer.
Down
  1. Activities or strategies employed by a business to retain existing customers.
  2. First-hand research like surveys, interviews, and statistical data.
  3. A planning tool used to document a company's strengths, weaknesses, opportunities, and threats.
  4. The total cost of acquiring a new customer.
  5. A persuasive speech prepared to entice a potential customer to purchase a service or good.

14 Clues: inc urred by a business.The total cost of acquiring a new customer.The level of familiarity one has with a brand.The amount of money charged for goods or services.First-hand research like surveys, interviews, and statistical data.How a business sells its products and services to the end customer....

ESB D2 Puzzle 2025-10-30

ESB D2 Puzzle crossword puzzle
Across
  1. How a business sells its products and services to the end customer.
  2. A persuasive speech prepared to entice a potential customer to purchase a service or good.
  3. First-hand research like surveys, interviews, and statistical data.
  4. The total cost of acquiring a new customer.
  5. The level of familiarity one has with a brand.
  6. Activities or strategies employed by a business to retain existing customers.
Down
  1. A promise of value that a company makes about their product or service that makes it attractive to customers.
  2. Statistical data that refers to particular groups within a population.
  3. The group of customers a company chooses to market its products and services.
  4. Data that may contain personal bias like company newsletters and academic journals.
  5. Cost incurred by a business.
  6. The amount of money charged for goods or services.
  7. A planning tool used to document a company's strengths, weaknesses, opportunities, and threats.
  8. An individual or business that purchases goods and services from a business.

14 Clues: Cost incurred by a business.The total cost of acquiring a new customer.The level of familiarity one has with a brand.The amount of money charged for goods or services.How a business sells its products and services to the end customer.First-hand research like surveys, interviews, and statistical data....

SFU Customer Service Excellence 2012-08-09

SFU Customer Service Excellence crossword puzzle
Across
  1. vs purpose
  2. exceed the customers
  3. use polite eye contact when you are talking to a
  4. we judge ourselves based on our best
  5. each customer
  6. make sure you look
  7. work quickly, but never compromise
  8. know your
Down
  1. make sure everyone receives a warm
  2. others judge us on our actual
  3. help your customers with
  4. customers feel better when you
  5. how you look is critical for a positive first

13 Clues: know yourvs purposeeach customermake sure you lookexceed the customershelp your customers withothers judge us on our actualcustomers feel better when youmake sure everyone receives a warmwork quickly, but never compromisewe judge ourselves based on our besthow you look is critical for a positive firstuse polite eye contact when you are talking to a

Customer Service Week 2021 2021-10-04

Customer Service Week 2021 crossword puzzle
Across
  1. with gratitude : Be grateful for Appreciate
  2. you for being a part of team ____! SBLI
  3. of service or assistance Helpful
  4. information Communicate
  5. with intention Listen
  6. act of giving hope or support to someone Encouragement
Down
  1. with a spirit of cooperation and collaboration Team Work
  2. done by one person or group that benefits another Service
  3. information Communicate
  4. appreciate your _____ ____! Hard work
  5. all of your hard work, we would like to say ______ ____! Thank you
  6. solve a problem you find a Solution
  7. facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement Smile
  8. who pays for service Customer

14 Clues: with intention Listeninformation Communicateinformation Communicatewho pays for service Customerof service or assistance Helpfulsolve a problem you find a Solutionappreciate your _____ ____! Hard workyou for being a part of team ____! SBLIwith gratitude : Be grateful for Appreciate...

CUSTOMER SERVICE/6.1.1. 2021-09-21

CUSTOMER SERVICE/6.1.1. crossword puzzle
Across
  1. Provide customer with timing expectations
  2. Assure the conversation is being noted
  3. Ask questions and seek clarification
  4. Privacy Protection
  5. "Thank you for calling Honda Financial Sevices, how can I help you?"
Down
  1. "Thank you for being a loyal Acura customer"
  2. LES waits for customer to finish speaking before responding
  3. Champion for the customer
  4. Provide correct and complete explanations

9 Clues: Privacy ProtectionChampion for the customerAsk questions and seek clarificationAssure the conversation is being notedProvide customer with timing expectationsProvide correct and complete explanations"Thank you for being a loyal Acura customer"LES waits for customer to finish speaking before responding...

CUSTOMER SERVICE/6.1.1. 2021-09-21

CUSTOMER SERVICE/6.1.1. crossword puzzle
Across
  1. Provide customer with timing expectations
  2. Assure the conversation is being noted
  3. Ask questions and seek clarification
  4. Privacy Protection
  5. "Thank you for calling Honda Financial Sevices, how can I help you?"
Down
  1. "Thank you for being a loyal Acura customer"
  2. LES waits for customer to finish speaking before responding
  3. Champion for the customer
  4. Provide correct and complete explanations

9 Clues: Privacy ProtectionChampion for the customerAsk questions and seek clarificationAssure the conversation is being notedProvide customer with timing expectationsProvide correct and complete explanations"Thank you for being a loyal Acura customer"LES waits for customer to finish speaking before responding...

Customer Service Week 2022-09-06

Customer Service Week crossword puzzle
Across
  1. Location where you might find Michael Farrugia's office.
  2. Common term for a cabinet end panel in QLD
  3. as one door opens
  4. Name of the Hafele OHA mobile showroom
  5. Cabinets, Benchtops, Doors.
Down
  1. where Hafele Australia first called home
  2. now copied all over the world, Hafele invented this in 1983
  3. style of a hinge component
  4. term for the OHA range with the fold 40 system

9 Clues: as one door opensstyle of a hinge componentCabinets, Benchtops, Doors.Name of the Hafele OHA mobile showroomwhere Hafele Australia first called homeCommon term for a cabinet end panel in QLDterm for the OHA range with the fold 40 systemLocation where you might find Michael Farrugia's office....

Customer Service Qualities 2023-06-01

Customer Service Qualities crossword puzzle
Across
  1. in a way that can be trusted
  2. the feeling you show when you accept that different customs or cultures are different from your own and behave towards them in a way that would not cause offence
  3. happening at the best possible moment
  4. taking action by causing change and not only reacting to change when it happens
  5. polite and showing respect
  6. understanding what other people need, and being helpful and kind to them
Down
  1. in a way that is correct, exact, and without any mistakes
  2. saying or doing something as a reaction to something or someone, especially in a quick or positive way
  3. the ability to do something well

9 Clues: polite and showing respectin a way that can be trustedthe ability to do something wellhappening at the best possible momentin a way that is correct, exact, and without any mistakesunderstanding what other people need, and being helpful and kind to themtaking action by causing change and not only reacting to change when it happens...

CUSTOMER SERVICE CHALLENGES 2025-10-01

CUSTOMER SERVICE CHALLENGES crossword puzzle
Across
  1. Fashion magazine workplace drama
  2. Filipino film about call center work
  3. Office comedy with TPS reports
  4. Comedy about restaurant servers
Down
  1. Movie where Tom Hanks faces a volcano
  2. Clue
  3. Tom Hanks film about being stuck in an airport
  4. Movie about convenience store clerks
  5. Thriller featuring a 911 call center operator

9 Clues: ClueOffice comedy with TPS reportsComedy about restaurant serversFashion magazine workplace dramaMovie about convenience store clerksFilipino film about call center workMovie where Tom Hanks faces a volcanoThriller featuring a 911 call center operatorTom Hanks film about being stuck in an airport

jobs 2023-11-29

jobs crossword puzzle
Across
  1. Medical practitioner diagnosing and treating illnesses.
  2. Elected representative shaping public policies and governance.
  3. Laborer in manufacturing and production settings.
  4. Law enforcement officer ensuring public safety (man)
  5. Retail employee assisting customers with purchases.
  6. Healthcare professional delivering patient care and support.
  7. Law enforcement officer ensuring public safety (woman)
  8. News reporter investigating and writing stories.
  9. Technical professional designing and implementing solutions.
  10. Educator guiding students in a learning environment.
  11. Administrative support managing front office tasks.
Down
  1. Researcher exploring and discovering scientific knowledge.
  2. Coffee shop worker specializing in preparing and serving beverages.
  3. Restaurant server providing customer dining service (man)
  4. Creator of interactive digital entertainment software.
  5. Mental health expert studying and treating behavior and emotions.
  6. Professional transporting passengers for hire.
  7. Leadership role overseeing organizational tasks and teams.
  8. Restaurant server providing customer dining service (woman)
  9. Culinary expert directing kitchen operations and food preparation.

20 Clues: Professional transporting passengers for hire.News reporter investigating and writing stories.Laborer in manufacturing and production settings.Retail employee assisting customers with purchases.Administrative support managing front office tasks.Law enforcement officer ensuring public safety (man)Educator guiding students in a learning environment....

jobs 2023-11-29

jobs crossword puzzle
Across
  1. Researcher exploring and discovering scientific knowledge.
  2. Leadership role overseeing organizational tasks and teams.
  3. Administrative support managing front office tasks.
  4. Law enforcement officer ensuring public safety (man)
  5. Professional transporting passengers for hire.
  6. Law enforcement officer ensuring public safety (woman)
  7. Healthcare professional delivering patient care and support.
Down
  1. Laborer in manufacturing and production settings.
  2. Retail employee assisting customers with purchases.
  3. Educator guiding students in a learning environment.
  4. Coffee shop worker specializing in preparing and serving beverages.
  5. Elected representative shaping public policies and governance.
  6. Culinary expert directing kitchen operations and food preparation.
  7. Creator of interactive digital entertainment software.
  8. Restaurant server providing customer dining service (woman)
  9. Technical professional designing and implementing solutions.
  10. News reporter investigating and writing stories.
  11. Mental health expert studying and treating behavior and emotions.
  12. Medical practitioner diagnosing and treating illnesses.
  13. Restaurant server providing customer dining service (man)

20 Clues: Professional transporting passengers for hire.News reporter investigating and writing stories.Laborer in manufacturing and production settings.Retail employee assisting customers with purchases.Administrative support managing front office tasks.Educator guiding students in a learning environment.Law enforcement officer ensuring public safety (man)...

Customer Service Week Survivor 2020-10-01

Customer Service Week Survivor crossword puzzle
Across
  1. The container where "Survivor" contestants place their votes.
  2. American education advocate known for commitment to promoting public education.
  3. An item that holds fire, which represents a castaway's "life" in the game.
  4. The tool used in Contact Center to "survive" each day, allowing us to connect to customers via phone, email and chat.
  5. Competition in which the "Survivor" contestants vie for reward or immunity.
  6. A group of recently eliminated "Survivor" contestants who will decide the Sole Survivor from the finalists.
Down
  1. the paper used by "Survivor" contestants when voting.
  2. The act of deciding who goes home or who eventually wins "Survivor".
  3. A chance offered to castaways to switch "Survivor" tribes.
  4. A group of people who band together for strategic purpose.
  5. The elimination ceremony and the place where "Survivor" contestants are voted out.
  6. A hut built by castaways on the island; a place where castaways eat and sleep.
  7. Host of "Survivor"

13 Clues: Host of "Survivor"the paper used by "Survivor" contestants when voting.A chance offered to castaways to switch "Survivor" tribes.A group of people who band together for strategic purpose.The container where "Survivor" contestants place their votes.The act of deciding who goes home or who eventually wins "Survivor"....

customer service unit 3 2021-08-17

customer service unit 3 crossword puzzle
Across
  1. Statement that something is unsatisfactory or unacceptable
  2. Thing or things belonging to someone
  3. The process of getting) knowledge or skill from doing, seeing, or feeling things
  4. Chart showing the departure and arrival times of trains, buses, or aircraft
  5. Word describing building a fairer society
  6. The way that someone or something looks
Down
  1. Division of a large organisation such as a government, university, or business, dealing with a specific area of activity
  2. The ability to think about or plan the future with imagination or wisdom
  3. Person who wants to use your service or product
  4. Question, especially one expressing doubt or requesting information
  5. Adverb describing how fast we should respond to customers
  6. Set of laws
  7. Pay back (money), typically to a customer who is not satisfied with goods or services bought.

13 Clues: Set of lawsThing or things belonging to someoneThe way that someone or something looksWord describing building a fairer societyPerson who wants to use your service or productAdverb describing how fast we should respond to customersStatement that something is unsatisfactory or unacceptable...

Unit 6: Customer service 2015-11-14

Unit 6: Customer service crossword puzzle
Across
  1. something good that happens or that you receive because of something that you have done
  2. a plan or method for achieving something, especially over a long period of time
  3. remaining faithful
  4. a reduction in the price of something
  5. pleased with what has happened or with what you have achieved
  6. someone or something that takes the place or does the job of another
  7. that cannot be done
  8. to officially suggest that someone should be given a job, or that someone or something should receive a prize
Down
  1. a document that you get from someone showing that you have given them money or goods
  2. a small coloured bag of thin rubber that you fill with air, used as a child’s toy or a decoration
  3. cannot be trusted to work well
  4. not happy with sb/sth
  5. willing to help

13 Clues: willing to helpremaining faithfulthat cannot be donenot happy with sb/sthcannot be trusted to work wella reduction in the price of somethingpleased with what has happened or with what you have achievedsomeone or something that takes the place or does the job of anothera plan or method for achieving something, especially over a long period of time...

CR Crossword 2022-11-21

CR Crossword crossword puzzle
Across
  1. Likes to chase mice
  2. Flying mammal
  3. The person who assists our customers in store.
  4. A customer may ask for this if an item goes on sale.
  5. Has a trunk
  6. If an item tears, a manager may consider the item this.
  7. The day after Thanksgiving.
Down
  1. Our department is called Customer what.
  2. Large marsupial
  3. Man's best friend
  4. We can give the customer this for bad service.
  5. A customer may ask you to have the store do this if an item is lower in price online.
  6. The day we eat Turkey.

13 Clues: Has a trunkFlying mammalLarge marsupialMan's best friendLikes to chase miceThe day we eat Turkey.The day after Thanksgiving.Our department is called Customer what.The person who assists our customers in store.We can give the customer this for bad service.A customer may ask for this if an item goes on sale....

Best Customer Service 2025-07-08

Best Customer Service crossword puzzle
Across
  1. Welcome
  2. Keep Climbing
  3. Nation's largest franchisor of retail shipping
  4. My pleasure
  5. We have an arrow in our name
Down
  1. Employees wear Hawaiian shirts (grocery store)
  2. Elon Musk wifi
  3. Pumps for days (we also have food, drinks, and gifts)
  4. Military Insurance and banking Company

9 Clues: WelcomeMy pleasureKeep ClimbingElon Musk wifiWe have an arrow in our nameMilitary Insurance and banking CompanyEmployees wear Hawaiian shirts (grocery store)Nation's largest franchisor of retail shippingPumps for days (we also have food, drinks, and gifts)

4.1 Marketing 2025-11-10

4.1 Marketing crossword puzzle
Across
  1. Recognition of a product name that influences customer purchasing decisions.
  2. The channel used to move goods from producer to consumer.
  3. When one company purchases another to expand or gain leadership.
  4. The item or service designed to meet customer needs.
  5. When a business becomes too large and efficiency falls.
  6. Key concept tied to ethical market leadership.
  7. The combination of product, price, promotion, and place.
  8. An additional factor in the service marketing mix besides process and physical evidence.
  9. Company formerly known as Facebook that invested heavily in the metaverse.
  10. A major concern related to Meta’s past market power.
Down
  1. All processes involved in identifying and satisfying customer needs.
  2. Businesses that sell products to customers, often stocking only leading brands.
  3. Cost savings achieved from producing and selling on a large scale.
  4. Holding the highest market share in an industry.
  5. Creating new ideas or products to remain competitive.
  6. The unit that amplifies cost advantages as a company grows.
  7. The kind of feedback loop that strengthens a business’s market share.
  8. A place or interaction where buyers and sellers come together.
  9. When one business controls most of a market.
  10. One of the 4Ps; can be influenced by market leaders.

20 Clues: When one business controls most of a market.Key concept tied to ethical market leadership.Holding the highest market share in an industry.The item or service designed to meet customer needs.One of the 4Ps; can be influenced by market leaders.A major concern related to Meta’s past market power.Creating new ideas or products to remain competitive....

SSA Modules 1-16 2016-06-16

SSA Modules 1-16 crossword puzzle
Across
  1. ______ service may be purchased up to $5000.
  2. Customer ______ is a key component to success.
  3. COD
  4. ______service is the most secure service the Postal Service offers.
  5. One of the Domestic Shipping services is ______.
  6. Priority Mail is a Postal Service ______ product.
  7. USPS partners with UPS & ______.
Down
  1. Anonymous mail procedures are ______.
  2. First Class Mail is a ______ service.
  3. ______service provides customers with proof of mailing.
  4. ______ boxes may be used for Priority Mail.
  5. A domestic claim can be filed ______ or by mail.
  6. ______service is commonly purchased with Certified Mail.
  7. International Mailing Manual
  8. The HAZMAT question has ______ components.

15 Clues: CODInternational Mailing ManualUSPS partners with UPS & ______.Anonymous mail procedures are ______.First Class Mail is a ______ service.The HAZMAT question has ______ components.______ boxes may be used for Priority Mail.______ service may be purchased up to $5000.Customer ______ is a key component to success....

Vocab Review 2023-01-05

Vocab Review crossword puzzle
Across
  1. To restate the meaning of a statement
  2. Payment when item sells
  3. Encouraging a customer to decide between two items
  4. Phone solicitation to make a sale
  5. A first attempt to get a customer’s agreement to buy
  6. Locating potential customers without checking leads
  7. Concerns, hesitations, doubts
  8. Vocabulary used with industrial buyers
  9. Objection based on misinformation
  10. Helpful for future sales
  11. Initial approach involving business etiquette
  12. Facial expressions, hand motions, and eye movements
  13. Used when the buying signal is strong
  14. Logical reason for making a purchase
  15. Offering a customer a payment plan for a purchase
  16. Objection returned as a selling point
Down
  1. A personal characteristic that allows for successful a sale in the future
  2. A neutral person or previous customer
  3. Direct contact between a salesperson and a customer
  4. Companies in touch with customers via Facebook and Twitter
  5. Recommending a different product
  6. Product or service offered, how much, at what price
  7. Inquiring about a customer needing assistance
  8. Reasons for not buying or seeing a salesperson
  9. Sales exchanges between two or more companies
  10. Reinforce a customer’s buying decision
  11. Way to determine needs
  12. A product feature that benefits the customer
  13. To analyze what has occurred
  14. Face-to-face meeting with a customer
  15. Gather information about customers and advise on products suited to need
  16. Help customers make satisfying buying decisions with ongoing relationship

32 Clues: Way to determine needsPayment when item sellsHelpful for future salesTo analyze what has occurredConcerns, hesitations, doubtsRecommending a different productPhone solicitation to make a saleObjection based on misinformationFace-to-face meeting with a customerLogical reason for making a purchaseA neutral person or previous customer...

Amazon Marketplace Word Search 2025-03-26

Amazon Marketplace Word Search crossword puzzle
Across
  1. The online platform where millions of sellers list their products.
  2. Customer feedback that impacts a product’s credibility and ranking.
  3. Sponsored campaigns used to promote products on Amazon.
  4. The process of storing, packing, and shipping orders.
  5. A membership that offers fast shipping and exclusive deals.
  6. The section on a product page that allows customers to add items to their cart instantly.
  7. The process of delivering products to customers.
Down
  1. The buying and selling of products online.
  2. A term that helps products appear in customer searches.
  3. The system Amazon uses to rank products in search results.
  4. A unique identifier assigned to every product on Amazon.
  5. The stock of products a seller has available for sale.
  6. An individual or business that lists products for sale on Amazon.
  7. The product page where details, images, and prices are displayed.
  8. A service where Amazon handles storage, shipping, and customer service for sellers.

15 Clues: The buying and selling of products online.The process of delivering products to customers.The process of storing, packing, and shipping orders.The stock of products a seller has available for sale.A term that helps products appear in customer searches.Sponsored campaigns used to promote products on Amazon....

Utility Service Smarts 2025-06-20

Utility Service Smarts crossword puzzle
Across
  1. Process of confirming identity
  2. Number of days allowed for scheduling
  3. Regulates electric and gas utilities
  4. Tree Tool to guide service start process
  5. End utility service
  6. Party Someone authorized to discuss an account
Down
  1. Used for verifying customer identity
  2. Move service to a new address
  3. ID Required document for service setup
  4. System used to manage service addresses
  5. Begin utility service

11 Clues: End utility serviceBegin utility serviceMove service to a new addressProcess of confirming identityUsed for verifying customer identityRegulates electric and gas utilitiesNumber of days allowed for schedulingID Required document for service setupSystem used to manage service addressesTree Tool to guide service start process...

Unit 2 -MFS 2025-09-20

Unit 2 -MFS crossword puzzle
Across
  1. interactive tools
  2. Enhances Customer Understanding
  3. creating awareness
  4. Intangible and non-physical part of the economy
  5. Involves several strategic elements, including focus on customer experience
  6. Refers to diverse channels and methods through which financial services are delivered to customers
Down
  1. Focuses on the firm's financial costs and efficiency in delivering services
  2. tangible nature have proper structure, size and shape
  3. putting the right product or a combination thereof in the place, at the right time, and at the right price
  4. strategies and mechanisms used to determine the cost of financial products and services
  5. degree to which the performance of service providers matches customers expectations
  6. ongoing commitment and preference a customer shows toward a specific bank or financial institution
  7. Service staff, relationship managers, and advisors

13 Clues: interactive toolscreating awarenessEnhances Customer UnderstandingIntangible and non-physical part of the economyService staff, relationship managers, and advisorstangible nature have proper structure, size and shapeFocuses on the firm's financial costs and efficiency in delivering services...

Make up Assignment, Name : 2023-10-02

Make up Assignment, Name : crossword puzzle
Across
  1. finish product ready to give to customer
  2. people who buy an item
  3. process of exchange items
  4. goods and service given to satisfy customer needs
Down
  1. plan to control your spending
  2. wants and needs from customer
  3. material used for production
  4. items of production that cannot be sold to customer
  5. amount of money gained from selling items
  6. people who make product

10 Clues: people who buy an itempeople who make productprocess of exchange itemsmaterial used for productionplan to control your spendingwants and needs from customerfinish product ready to give to customeramount of money gained from selling itemsgoods and service given to satisfy customer needsitems of production that cannot be sold to customer

Customer Loyalty 2013-07-09

Customer Loyalty crossword puzzle
Across
  1. Customer service leads to R_________ P__________. Buying the product again and again.
  2. People develop relationships with products which may mean they only use one brand; this is known as C_________ L_________
  3. In a hotel it is the E___________ that help offer a quality service. It can also be the premises and amenities.
  4. Repeat purchases leads to I___________ S_______
  5. Customers need to be able to trust the products and services they use. Therefore S______ is important!
Down
  1. Smaller businesses can often offer a more P________ S__________; this can help branding.
  2. Good customer service leads to H__PP_ C_S________. They will be more likely to repeat purchase.
  3. Customer service can be achieved by offering products with superior R_________. They last longer.
  4. Increased sales leads to a greater Market S________
  5. This type of service happens once the product has been bought.

10 Clues: Repeat purchases leads to I___________ S_______Increased sales leads to a greater Market S________This type of service happens once the product has been bought.Customer service leads to R_________ P__________. Buying the product again and again.Smaller businesses can often offer a more P________ S__________; this can help branding....

Week 14 Vocab 2025-12-08

Week 14 Vocab crossword puzzle
Across
  1. A salesperson goes door-to-door offering internet service.
  2. Researching a company’s size and needs before a sales call.
  3. Motive – Customer buys flowers to show love.
  4. Selling – “This sunscreen is SPF 50, so it protects your skin longer.”
  5. Close – Asking, “Would this color work for you?”
  6. – Blending fruit in a blender to show its power.
  7. – Showing how a car’s safety features work.
  8. Objections – Offering a warranty to reduce the customer’s concern.
Down
  1. the Customer – Confirming budget by asking, “Is this within your price range?”
  2. Greeting a customer by saying, “Hi! What brings you in today?”
  3. A salesperson searches LinkedIn for business owners who might need new software.
  4. – Customer says, “I need to think about it.”
  5. Motive – Customer buys bulk paper to save money.
  6. Assessment Asking, “What are you looking to use this laptop for?”
  7. A customer fills out an online form asking for more information.

15 Clues: – Showing how a car’s safety features work.– Customer says, “I need to think about it.”Motive – Customer buys flowers to show love.Motive – Customer buys bulk paper to save money.Close – Asking, “Would this color work for you?”– Blending fruit in a blender to show its power.A salesperson goes door-to-door offering internet service....

Hospitality 2025-10-05

Hospitality crossword puzzle
Across
  1. en place, French term meaning "everything in its place."
  2. Transfer of bacteria from one food to another.
  3. Person trained to make and serve coffee.
  4. Style of meal service where guests serve themselves.
  5. Measured amount of food served to a customer.
  6. la carte, Menu with individual items priced separately.
  7. of house, Area where customers are served.
  8. Person receiving hospitality services.
  9. d’hôte, Set menu with a fixed price.
  10. Professional cook, often in charge of a kitchen.
  11. Essential cutting tool used in food preparation.
Down
  1. Required clothing worn by hospitality staff.
  2. Second-in-command in the kitchen.
  3. List of food and beverage items available for customers.
  4. Stock rotation system meaning "first in, first out."
  5. Expected polite behaviour when serving or dining.
  6. To make something free from bacteria and germs.
  7. Protective clothing worn while cooking.
  8. Booking made in advance at a restaurant or hotel.
  9. Decoration added to food to enhance appearance.
  10. of house, Kitchen and preparation areas not seen by customers.
  11. Industry focused on service and customer care.
  12. Substance that can cause an allergic reaction.
  13. Important practice to prevent contamination.

24 Clues: Second-in-command in the kitchen.Person receiving hospitality services.Protective clothing worn while cooking.Person trained to make and serve coffee.d’hôte, Set menu with a fixed price.Required clothing worn by hospitality staff.Important practice to prevent contamination.Measured amount of food served to a customer....

FORD 2020-07-02

FORD crossword puzzle
Across
  1. Speaking to a dealer to get __________ clarification
  2. You have to show this at all times?
  3. What would the CXS need the DXS to help them with dealers?
  4. You have to create a _________
  5. Who is our main priority?
  6. Aretha Franklin had a hit with this song
  7. What happens between 12:00 & 12:40 for a DXS?
  8. What needs to be completed after every call attempt?
  9. what system do you put your notes on?
  10. What does the DXS have to complete once finished with a dealer?
  11. We offer this to our customers/ dealers and team members
  12. What breakdown service do we use for recoveries?
Down
  1. You must always ask for this
  2. The DXS send a letter to whom?
  3. You must always ______ to the customer/dealer
  4. We want the customer to have a positive____________
  5. What is one of the reasons the DXS role was created>
  6. DXS and CXS both do what for customers and dealers?
  7. what is this session about?
  8. At Ford we pride ourselves on ________ service
  9. We would close the case when we have a ____________
  10. DXS have a daily what?

22 Clues: DXS have a daily what?Who is our main priority?what is this session about?You must always ask for thisThe DXS send a letter to whom?You have to create a _________You have to show this at all times?what system do you put your notes on?Aretha Franklin had a hit with this songYou must always ______ to the customer/dealer...

Unit 14 2021-12-20

Unit 14 crossword puzzle
Across
  1. "I can see why you're so angry" in an example of an...
  2. step 2 in winning over unhappy customers
  3. employees reinforce the company's "_____"
  4. step 2 in the sales process
  5. it costs 5-10 times more to get a "___" customer versus retaining an existing one
  6. step 6 in winning over unhappy customers
  7. personal communication with a salesperson enables customers to...
Down
  1. a direct tactic in which the salesperson requests the sale to move forward
  2. often the first and last point of contact with potential customers
  3. customer service "_______"
  4. customer relationship management system stores customer contact "___________"
  5. a tactic where the salesperson acts as if the customer has already made the decision to buy
  6. failing to reinforce the company's image can damage their brand's "________"
  7. type of programs that increases the chances of a customer returning to the company and making another good purchase
  8. step 10 in winning over unhappy customers

15 Clues: customer service "_______"step 2 in the sales processstep 2 in winning over unhappy customersstep 6 in winning over unhappy customersemployees reinforce the company's "_____"step 10 in winning over unhappy customers"I can see why you're so angry" in an example of an...personal communication with a salesperson enables customers to......

3.01 Key Terms 2023-02-22

3.01 Key Terms crossword puzzle
Across
  1. A ratio of net profit (after taxes) divided by net sales that reflects the profit per dollar of sales
  2. The rivalry between two or more businesses to attract scarce customer dollars
  3. The amount of money a business plans to spend on promoting its goods and services during a certain period of time
  4. Marketing element referring to selection of the various types of communications that marketers use to inform, persuade, or remind customers of their products
  5. he amount of money that the buyer is willing to pay and the seller is willing to accept for a good or service
  6. The message channel used by a seller to promote a good, service, or idea (e.g., radio, television, newspapers, magazines)
  7. Marketing element focusing on considerations in getting a selected product in the right place at the right time
Down
  1. The systematic gathering, recording, and analyzing of data about a specific issue, situation, or concern
  2. A customer or a potential customer who has an unfulfilled desire and is financially able and willing to satisfy that desire
  3. A retail store competing on the basis of low prices and offering limited customer service
  4. The combination of the four elements of marketing—product, place, promotion, and price
  5. A marketing function that involves determining and adjusting prices to maximize return and meet customers’ perceptions of value
  6. Goals a company hopes to accomplish through its pricing strategies
  7. An organization’s portion of the total industry sales in a specific market
  8. An organizational function and a set of processes for creating, communicating, and delivering value to customers and for managing customer relations in ways that benefit the organization and its stakeholders
  9. Marketing element referring to what goods, services, or ideas a business will offer its customers

16 Clues: Goals a company hopes to accomplish through its pricing strategiesAn organization’s portion of the total industry sales in a specific marketThe rivalry between two or more businesses to attract scarce customer dollarsThe combination of the four elements of marketing—product, place, promotion, and price...

2.06:Glossary Activity 2022-12-01

2.06:Glossary Activity crossword puzzle
Across
  1. The amount of money a business plans to spend on promoting its goods and services during a certain period of time
  2. An organization’s portion of the total industry sales in a specific market
  3. The message channel used by a seller to promote a good, service, or idea
  4. The amount of money that the buyer is willing to pay and the seller is willing to accept for a good or service
  5. A marketing function that involves determining and adjusting prices to maximize return and meet customers’ perceptions of value
  6. The rivalry between two or more businesses to attract scarce customer dollars
  7. Goals a company hopes to accomplish through its pricing strategies
  8. Marketing element referring to what goods, services, or ideas a business will offer its customers
Down
  1. The systematic gathering, recording, and analyzing of data about a specific issue, situation, or concern
  2. Marketing element referring to selection of the various types of communications that marketers use to inform, persuade, or remind customers of their products
  3. The combination of the four elements of marketing—product, place, promotion, and price
  4. An organizational function and a set of processes for creating, communicating, and delivering value to customers and for managing customer relations in ways that benefit the organization and its stakeholders
  5. A customer or a potential customer who has an unfulfilled desire and is financially able and willing to satisfy that desire
  6. store a retail store competing on the basis of low prices and offering limited customer service
  7. Marketing element focusing on considerations in getting a selected product in the right place at the right time
  8. A ratio of net profit (after taxes) divided by net sales that reflects the profit per dollar of sales

16 Clues: Goals a company hopes to accomplish through its pricing strategiesThe message channel used by a seller to promote a good, service, or ideaAn organization’s portion of the total industry sales in a specific marketThe rivalry between two or more businesses to attract scarce customer dollars...