customer service Crossword Puzzles

Ch. 13 Marketing 1 2021-02-17

Ch. 13 Marketing 1 crossword puzzle
Across
  1. advantages or personal satisfaction a customer will get from a good or service
  2. reasons a customer buys a product
  3. basic, physical, or extended attributes of the product
  4. process of locating potential customers as possible without checking leads beforehand
  5. the salesperson welcomes the customer to the store
  6. potential customer
  7. feelings experienced by a customer through association with a product
Down
  1. tangible attributes that help explain how a product is constructed
  2. coordination of sales and promotional plans with buying and pricing
  3. conscious, logical reasons for a purchase
  4. names of other people who might buy the product
  5. created by noting the function of a product feature and explaining how it benefits a customer

12 Clues: potential customer • reasons a customer buys a product • conscious, logical reasons for a purchase • names of other people who might buy the product • the salesperson welcomes the customer to the store • basic, physical, or extended attributes of the product • tangible attributes that help explain how a product is constructed • ...

FEP Crossword 2016-02-25

FEP Crossword crossword puzzle
Across
  1. Review A worker will add this to the employment plan if the customer is not participating at the negotiated level
  2. Hours that represent two full weeks of ongoing employment hours and worker creates ongoing participation hours
  3. If eligible or no longer eligible, this service must be added or removed within 10 calendar days of verifying participation
  4. Assessment If the customer does not begin participation or show reasonable cause, close the “Activity Review” service as d open this service
  5. This screen must be completed after training service is added to the employment plan
  6. When we have permission to discuss information w/an outside entity regarding our customer we complete this form or add them to the employment plan
  7. Screen that must be completed before or on the same day as the first issuance of Y funds for the month
Down
  1. Must be used to support to support a customer for work and training related expenses to alleviate circumstances impeding the customer’s ability to begin or continue employment, job search, training or education
  2. When hours entered do not match the verification/documentation that the ec has imaged/attached
  3. Time Up to one hour of this unsupervised time may count for each hour of classroom time.
  4. Plan Must be signed within 10 days of negotiating or updating. With the exception of adding AR to it.
  5. and Excused These hours can only be applied towards UNPAID activities that the customer was scheduled to participate on the day for
  6. Time which cannot be used for getting to the first job activity and returning home. It can only be used for travel between job search activities.

13 Clues: This screen must be completed after training service is added to the employment plan • Time Up to one hour of this unsupervised time may count for each hour of classroom time. • When hours entered do not match the verification/documentation that the ec has imaged/attached • ...

MARKETING 2023-03-04

MARKETING crossword puzzle
Across
  1. The process of creating a unique name and image for a product or service in the consumer's mind.
  2. The information or material that is created and shared in a marketing campaign, such as blog posts, videos, or social media updates.
  3. The specific group of people that a marketing campaign or message is aimed at.
  4. The series of steps that a customer goes through in the process of making a purchase, from initial awareness to final conversion.
  5. Media Digital platforms used for sharing content and connecting with others, such as Facebook, Twitter, and Instagram.
  6. A group of potential customers who share similar needs or characteristics.
  7. The act of promoting a product or service through paid media channels, such as TV, radio, or online ads.
  8. A person who purchases or uses a product or service.
Down
  1. A digital communication method used to send messages to individuals or groups of people.
  2. A marketing tactic used to raise awareness and interest in a product or service.
  3. Referring to marketing channels and tactics that are primarily online or digital in nature.
  4. An abbreviation for search engine optimization, the practice of optimizing a website to rank higher in search engine results.
  5. The level of interaction and interest that consumers show in a marketing campaign or message.
  6. The group of people who a marketing message or campaign is intended for.
  7. The plan or approach taken to achieve a specific marketing goal or objective.
  8. The act of turning a prospect or lead into a paying customer.

16 Clues: A person who purchases or uses a product or service. • The act of turning a prospect or lead into a paying customer. • The group of people who a marketing message or campaign is intended for. • A group of potential customers who share similar needs or characteristics. • The plan or approach taken to achieve a specific marketing goal or objective. • ...

Unit 1 Crossword #2 2023-09-28

Unit 1 Crossword #2 crossword puzzle
Across
  1. Overview of how a product/service goes from the manufacturer to the customer
  2. Adding money to the overall economy
  3. One of the 4 P’s. Communication to persuade and inform customers (Advertising, personal selling, direct mkting, sales promo)
  4. Person who USES the product or service.
  5. Identifies customers lifestyle & personalities
  6. One of the 4 P’s. What a company decides to charge for their product or service.
  7. Items/elements that add value to a product/service and can persuade customers when making purchase decisions.
  8. Identifies physical & social characteristics (age, gender, family type, etc.)
  9. Sells goods to the final user
  10. When you set prices based on what customers will pay
  11. Middlemen involved in transporting products from manufacturers to customers
  12. When you set prices based on the actual production cost
Down
  1. Price on the price tag
  2. Identifies purchase behavior
  3. When you set prices based on what others charge
  4. wealth and resources in a community, relating to the production and consumption of goods and services
  5. Grouping customers into smaller groups and designing products for them
  6. Graphic used to put all 4 pieces of market segmentation together
  7. Company paid to produce a product to be sold by another company.
  8. One of the 4 P’s. The actual item that is being sold.
  9. Buy large amount of items, store them, and then sell at a later date
  10. One of the 4 P’s. Where and how a product or service gets to the end user
  11. Purpose is to set you apart from competitors and persuade them to choose your produt (name, logo, design, personality, etc.)
  12. Person who PURCHASES the product or service

24 Clues: Price on the price tag • Identifies purchase behavior • Sells goods to the final user • Adding money to the overall economy • Person who USES the product or service. • Person who PURCHASES the product or service • Identifies customers lifestyle & personalities • When you set prices based on what others charge • When you set prices based on what customers will pay • ...

Designing Service Crossword 2024-10-09

Designing Service Crossword crossword puzzle
Across
  1. a service cannot be isolated from its provider.
  2. the physical resources that must be in place before a service can be offered.
  3. an alternative to physical lines.
  4. services cannot be touched or stored.
  5. a person who purchases goods or services.
  6. a key factor in selecting service location.
Down
  1. a confusing circumstance that arises from an unclear job description that fails to clearly identify duties and boundaries
  2. the organization's ability to effectively deliver its services.
  3. the series of step taken to achieve a desired outcome.
  4. data that is available from the customer or provider to enable efficient and customized service.

10 Clues: an alternative to physical lines. • services cannot be touched or stored. • a person who purchases goods or services. • a key factor in selecting service location. • a service cannot be isolated from its provider. • the series of step taken to achieve a desired outcome. • the organization's ability to effectively deliver its services. • ...

Ch 2 Key Term 2023-09-12

Ch 2 Key Term crossword puzzle
Across
  1. denotes a firm’s ability to achieve market and financial superiority over its competitors.
  2. is the set of decisions across the value chain that supports the implementation of higher-level business strategies.
  3. represent the strategic emphasis that a firm places on certain performance measures and operational capabilities within a value chain
  4. are the strengths that are unique to an organization.
  5. is an organizational strategy; broader than a competitive priority, it requires major changes in the organization’s culture.
  6. focuses on nonprocess features and the capabilities of an organization, such as:
  7. are basic customer expectations that are considered the minimum performance level required to stay in business.
  8. is an important source of competitive advantage
  9. is the making of whatever goods and services the customer wants, at any volume, at any time for anybody, and for a global organization, from any place in the world.
Down
  1. Many firms gain a competitive advantage in their industry by establishing themselves as the low-cost leader through low prices.
  2. is an organization that sources, markets, and produces its goods and services in several countries to minimize costs and maximize profit, customer satisfaction, and social welfare.
  3. are aspects of a good or service that the customer believes but cannot personally evaluate even after purchase and consumption, such as expertise and knowledge of professionals.
  4. choices are decisions made to determine the process structures that are best suited for producing goods or creating services.
  5. such as color, price, freshness, style, fit, feel, hardness, and smell.
  6. is the discovery and practical application or commercialization of a device, method, or idea that differs from existing norms.
  7. are goods and service features and performance characteristics that differentiate one customer benefit package from another and help win the customers’ business.
  8. plays a key role in achieving competitive advantage:
  9. is a pattern or plan that integrates an organization’s major goals, policies, and action sequences into a cohesive whole.
  10. such as friendliness, taste, wearability, safety, fun, and customer satisfaction.

19 Clues: is an important source of competitive advantage • plays a key role in achieving competitive advantage: • are the strengths that are unique to an organization. • such as color, price, freshness, style, fit, feel, hardness, and smell. • focuses on nonprocess features and the capabilities of an organization, such as: • ...

Customer Service Excellence 2021-09-24

Customer Service Excellence crossword puzzle
Across
  1. You wish the service and you get it
  2. Service that makes the customer feel terrible
  3. There are ___ levels of Service.
  4. Service Excellence is
  5. You were not expecting the kind of service
Down
  1. Levels of service are not straight stairs. They are
  2. When you give service to your customer as per your targets

7 Clues: Service Excellence is • There are ___ levels of Service. • You wish the service and you get it • You were not expecting the kind of service • Service that makes the customer feel terrible • Levels of service are not straight stairs. They are • When you give service to your customer as per your targets

Service Excellence Crossword 2023-04-05

Service Excellence Crossword crossword puzzle
Across
  1. Service recovery is important because it allows businesses to turn a negative experience into a positive one, thereby increasing customer loyalty. This phenomenon is known as the service _______
  2. One of the key elements of service excellence is when service staff are dressed presentably
  3. One of the ways to measure Service Excellence is by measuring average ______ time
  4. Maya Angelou said that "People may not remember what we say, but people will remember how we make them ___
  5. To break the anger cycle of customers, one of the things we need to practise is _______ listening
  6. Service Design helps to _______ customers' need
  7. Childhood ______ is one of the reasons why people will subconsciously use anger to express emotions
  8. When service staff answers to customers' requests
  9. Service excellence is about_____ expectations
  10. The 5 dimensions of Service Excellence is called _______ model
Down
  1. Service excellence is a ______ behaviour
  2. When we focus on Service Excellence, we will get customer_____
  3. Service Design is used to _______ ourselves from competitors
  4. After Service Recovery, it is important to follow up and maintain a ________ relationship with customers
  5. In Service Recovery, it is important to _______ our apology so that we can have a positive connection with customers
  6. By focusing on Service Excellence, we can generate a positive _____ image for the organization
  7. When we work on our service excellence standards, we are focused on achieving long term _____ value
  8. Anger is a _______ emotion
  9. In Service Excellence, we aim to provide a ________ service

19 Clues: Anger is a _______ emotion • Service excellence is a ______ behaviour • Service excellence is about_____ expectations • Service Design helps to _______ customers' need • When service staff answers to customers' requests • In Service Excellence, we aim to provide a ________ service • Service Design is used to _______ ourselves from competitors • ...

Chapter 8 2015-03-24

Chapter 8 crossword puzzle
Across
  1. Services a produced and consumed at the same time and cannot be separated from their providers. This is Service …
  2. Anything that can be offered to a market for attention, aquisition, use, or consumption that might satisfy a want or a need
  3. Making the market offering different to create superior customer value.
  4. Dividing a market into different segments based on variables such as social class, lifestyle, or personality characteristics
  5. A name,term, sign, symbol, or design or a combination of these, that identifies the products or services of a seller.
  6. Dividing a market into segments based on variables like consumer knowledge, attitudes, uses, or responses to a product
  7. The full positioning of a brand - the full mix o benefits on which it is positioned
  8. dividing the market into segments based on variables such as age, live-cycle stage, gender income, occupation, education, relgion, ethnicity, and generation.
  9. The differential effect that knowing the brand name has on customer response to the product or its marketing
  10. a set of buyers sharing common needs or characteristics that the company decides to serve.
  11. A product bought by final consumers for personal consumption
  12. Services cannot be seen, tasted felt, heard or smelled before they are bought. This is Service …
  13. A type of consumer product that customers usually buy frequently, immediately, and with minimal comparison and buying effort
  14. Evaluating each segment’s attractiveness and selecting one ore more segments to enter.
  15. advantage An advantage over competitors gained by offering greater customer value, either by having lower process or providing more benefits that justify higher prices
  16. Dividing a market into groups of buyers with distinct needs, characteristics, or behaviours that might require separate marketing stratgies or mixes.
Down
  1. One attribute of a physical product or service described as Freedom from defects.
  2. A product category bought by individuals and organization for further processing or for reselling.
  3. The activities of designing and producing the container or wrapper for a product.
  4. The set of all product lines and items that a particular seller offers for sale.
  5. Atype of consumer product that the customer, in the process of selecting and purchasing, usually compares on such attributes as suitable, quality, prices, and style
  6. The quality of services may vary greatly depending on who provides them and when, where, and how they are provided. This is Service …
  7. The practice of using the established brand names of two different companies on the same product.
  8. A type of consumer product with unique characteristics or brand identification for which a significant group of buyers is willing to make a special purchase effort
  9. A brand created and owned by a reseller of a product or service.
  10. Arranging for a market offering to occupy a clear, distinctive, and desirable place relative to competing products in the minds of target consumer.
  11. A group of products that are closely related because they function in a similar manner, are sold to the same customer groups, are marketed through the same types of outlets, or fall within a given price range.
  12. An activity, benefit, or satisfaction offered for sale that is essentially intangible and does not result in the ownership of anything
  13. Services cannot be stored for later sale or use. This is Service …
  14. A type of consumer product that the consumer either does not know about or knows about but des not normally consider buying

30 Clues: A product bought by final consumers for personal consumption • A brand created and owned by a reseller of a product or service. • Services cannot be stored for later sale or use. This is Service … • Making the market offering different to create superior customer value. • The set of all product lines and items that a particular seller offers for sale. • ...

MKTG330-KPI categories 2023-09-04

MKTG330-KPI categories crossword puzzle
Across
  1. ______ Revenue. KPI used to determine whether sales and revenue are increasing or decreasing over a specified time period.
  2. Customer _______. Provides an estimate of how much a single customer is worth to a company over their customer life span.
  3. Gross margin as a percent of sales.
  4. ______ Revenue. Measures how many new, versus how many repeat customers a business has.
  5. New Customer _______. The total cost of acquiring new customers.
  6. Customer Resolution _______. Measures the ratio of resolved customer complaints to total customer complaints.
  7. Customer Resolution _______. Average time it takes from the time a customer reaches out for assistance and the length of time it takes for a customer service representative to respond.
Down
  1. Customer ______ Rates. Measures the percentage of customers in the current period who have purchased in the past.
  2. Customer ______ Score. The primary metric used to measure customer _______.
  3. ______ market share. Indexes a firm's or brand's market share against that of its leading competitor.
  4. ______ in category. Company's sales as a percentage of all products in a category.
  5. The amount of money that a company expects to generate from an individual customer.

12 Clues: Gross margin as a percent of sales. • New Customer _______. The total cost of acquiring new customers. • Customer ______ Score. The primary metric used to measure customer _______. • ______ in category. Company's sales as a percentage of all products in a category. • The amount of money that a company expects to generate from an individual customer. • ...

MARKETING 2023-03-15

MARKETING crossword puzzle
Across
  1. A marketing tactic used to raise awareness and interest in a product or service.
  2. The specific group of people that a marketing campaign or message is aimed at.
  3. The act of turning a prospect or lead into a paying customer.
  4. media, Digital platforms used for sharing content and connecting with others, such as Facebook, Twitter, and Instagram.
  5. An abbreviation for search engine optimization, the practice of optimizing a website to rank higher in search engine results.
  6. The series of steps that a customer goes through in the process of making a purchase, from initial awareness to final conversion.
  7. The act of promoting a product or service through paid media channels, such as TV, radio, or online ads.
  8. A group of potential customers who share similar needs or characteristics.
  9. The group of people who a marketing message or campaign is intended for.
  10. A person who purchases or uses a product or service.
Down
  1. The plan or approach taken to achieve a specific marketing goal or objective.
  2. The process of creating a unique name and image for a product or service in the consumer's mind.
  3. The level of interaction and interest that consumers show in a marketing campaign or message.
  4. The information or material that is created and shared in a marketing campaign, such as blog posts, videos, or social media updates.
  5. Referring to marketing channels and tactics that are primarily online or digital in nature.
  6. A digital communication method used to send messages to individuals or groups of people.

16 Clues: A person who purchases or uses a product or service. • The act of turning a prospect or lead into a paying customer. • The group of people who a marketing message or campaign is intended for. • A group of potential customers who share similar needs or characteristics. • The plan or approach taken to achieve a specific marketing goal or objective. • ...

business 2024-08-13

business crossword puzzle
Across
  1. in full To pay the entire price of a product or service at once.
  2. The person or company that sells something.
  3. pitch A persuasive presentation to convince someone to buy your product or service.
  4. in bulk To buy large quantities of the same product.
  5. The money that a business gives back to a customer for returning a product or canceling a service.
  6. A store or business that sells products directly to customers. Our retailer partners are selling our merchandise.
  7. the sale To successfully convince someone to make a purchase.
  8. Testing out a product or service before committing to a purchase.
  9. by installments The practice of paying for a purchase in smaller, regular amounts over a period of time.
  10. The person that buys our services.
  11. A company that sells products in large quantities to retailers.
  12. Providing a price estimate for a product or service.
Down
  1. A potential customer who fits the compaby's target market and shows interest or is likely to show interest in the company's products or services.
  2. A document that shows the details and cost of a product or service.
  3. The person or company that buys something.
  4. out When a product is sold out, the store has no more left. The tickets to the Beyoncé concert are already sold out.
  5. Getting a great deal or discount on a purchase.
  6. To buy something
  7. To attempt to reach a fair agreement between the buyer and seller on terms and price.
  8. plan An arrangement to pay for something in a structured and scheduled manner.
  9. A company that provides another company with the products they will later sell to their customers.
  10. of stock When a product is temporarily unavailable for purchase, it's out of stock.

22 Clues: To buy something • The person that buys our services. • The person or company that buys something. • The person or company that sells something. • Getting a great deal or discount on a purchase. • in bulk To buy large quantities of the same product. • Providing a price estimate for a product or service. • the sale To successfully convince someone to make a purchase. • ...

Unit 2 Terms-Communication and Interpersonal Skills 2019-01-17

Unit 2 Terms-Communication and Interpersonal Skills crossword puzzle
Across
  1. _________report is a speech to communicate information
  2. meeting a need with words or actions instead of a tangible product
  3. when a current customer recommends you to their friends and family
  4. a thing you can touch which is sold to your customers
  5. brand _________ repetitively purchased product or service from the same company over another company
  6. prepare in advance for something, rather than waiting for it to happen
  7. _________report includes visuals to communicate information
  8. customer _____ is when there is 100% happiness
  9. when conflict is terminated/finished
  10. a type of product manufactured by a particular company under a particular name
  11. continues in spite of obstacles and does not give up
  12. _________listener pays full attention to the speaker
  13. sending of information between at least two people
Down
  1. the reason or the goal, the thing you are trying to accomplish
  2. can arise whenever people disagree
  3. a customer, a person who is paying for your product or service
  4. opinions and other evaluations to help you improve
  5. brand ___________ is how people are familiar with a company just by seeing a logo or hearing a slogan
  6. when conflict is being handled by removing negative aspects
  7. personal attributes that enable someone to interact effectively with other people
  8. to promote a product or idea to possible investors
  9. a situation, condition, chance or prospect for advancement, success or to attain a goal
  10. a pitch that is easily understood and can be delivered quickly-no more than 1 minute
  11. making connections with people and using those connections to sell or promote your product
  12. customer ________ is the relationship that your business creates between itself and your customers
  13. quality of being stubborn or persevering
  14. money that is leftover expenses that have been paid for from a business or an investment

27 Clues: can arise whenever people disagree • when conflict is terminated/finished • quality of being stubborn or persevering • customer _____ is when there is 100% happiness • opinions and other evaluations to help you improve • to promote a product or idea to possible investors • sending of information between at least two people • ...

NE Seva 2020-21 2020-04-22

NE Seva 2020-21 crossword puzzle
Across
  1. Enabler of Paid Service
  2. ______ tool (Important for BS 6 vehicles)
  3. _______ service (2 tech bay/1 hr delivery)
  4. Net ________ Score
  5. related to customer calls (3 words)
  6. Continuous improvement
Down
  1. spares order to improve availability (2 words)
  2. Service on ______
  3. replaces manual job card (2 words)
  4. Additional revenue
  5. skill_____(key to technician's training and skill)
  6. Spares ______ (HD Kaizen)

12 Clues: Service on ______ • Additional revenue • Net ________ Score • Continuous improvement • Enabler of Paid Service • Spares ______ (HD Kaizen) • replaces manual job card (2 words) • related to customer calls (3 words) • ______ tool (Important for BS 6 vehicles) • _______ service (2 tech bay/1 hr delivery) • spares order to improve availability (2 words) • ...

3.01 KeyTerms 2023-02-22

3.01 KeyTerms crossword puzzle
Across
  1. (Distribution): Marketing element focusing on considerations in getting a selected product in the right place at the right time
  2. The rivalry between two or more businesses to attract scarce customer dollars
  3. budget: The amount of money a business plans to spend on promoting its goods and services during a certain period of time
  4. A customer or a potential customer who has an unfulfilled desire and is financially able and willing to satisfy that desire
  5. store: A retail store competing on the basis of low prices and offering limited customer service
  6. decisions: Marketing element referring to selection of the various types of communications that marketers use to inform, persuade, or remind customers of their products
  7. research: The systematic gathering, recording, and analyzing of data about a specific issue, situation, or concern
  8. decisions: Marketing element referring to what goods, services, or ideas a business will offer its customers
  9. price: The amount of money that the buyer is willing to pay and the seller is willing to accept for a good or service
Down
  1. The message channel used by a seller to promote a good, service, or idea (e.g., radio, television, newspapers, magazines)
  2. margin: A ratio of net profit (after taxes) divided by net sales that reflects the profit per dollar of sales
  3. An organizational function and a set of processes for creating, communicating, and delivering value to customers and for managing customer relations in ways that benefit the organization and its stakeholders
  4. A marketing function that involves determining and adjusting prices to maximize return and meet customers’ perceptions of value
  5. objectives: Goals a company hopes to accomplish through its pricing strategies
  6. mix: The combination of the four elements of marketing—product, place, promotion, and price
  7. share: An organization’s portion of the total industry sales in a specific market

16 Clues: The rivalry between two or more businesses to attract scarce customer dollars • objectives: Goals a company hopes to accomplish through its pricing strategies • share: An organization’s portion of the total industry sales in a specific market • mix: The combination of the four elements of marketing—product, place, promotion, and price • ...

Selling Vocab 2022-12-06

Selling Vocab crossword puzzle
Across
  1. the salesperson simply welcomes the customer to the store.
  2. Goods that are bought and sold
  3. based on loyalty and encourage consumers to purchase from a particular business or to buy a particular brand.
  4. an individual or organization that fits a seller's criteria to be a potential customer.
  5. A way to enter a situationn
  6. are reasons to purchase based on facts or logic.
  7. is any practice that contributes to selling products to a retail consumer.
Down
  1. it guarantees that if a product is found to be defective within the warranty period, it will be repaired or replaced at no cost to the purchaser.
  2. are a feature of a product for sale that makes it attractive to customers.
  3. In other words, a buying motive is the inner feelings, urge instinct, drive, desire, stimulus, thoughts, or emotion that makes a buyer buy a certain product or service to satisfy his needs.
  4. Basic, physical, or extended attributes of the product or purchase. Basic feature. Its intended use
  5. The term customer benefit is tied to the customer's needs, which are satisfied by a particular product or service.
  6. is the process of helping prospective customers make connections between the features a product offers and the benefits.
  7. the process of directly approaching employers, by visiting or phone calls, and marketing yourself to them.
  8. are a marketing tactic that makes use of recommendations and word of mouth to grow a business's customer base through the networks of its existing customers.
  9. The sales person asks the customer if he or she needs assistance.
  10. the first step in the sales process, which consists of identifying potential customers, aka prospects.
  11. discrete areas of new and upgraded functionality that deliver value to your customers.
  12. Reason to purchase based on feelings

19 Clues: A way to enter a situationn • Goods that are bought and sold • Reason to purchase based on feelings • are reasons to purchase based on facts or logic. • the salesperson simply welcomes the customer to the store. • The sales person asks the customer if he or she needs assistance. • are a feature of a product for sale that makes it attractive to customers. • ...

FEP Crossword 2016-02-25

FEP Crossword crossword puzzle
Across
  1. Plan Must be signed within 10 days of negotiating or updating. With the exception of adding AR to it.
  2. Must be used to support to support a customer for work and training related expenses to alleviate circumstances impeding the customer’s ability to begin or continue employment, job search, training or education
  3. When we have permission to discuss information w/an outside entity regarding our customer we complete this form or add them to the employment plan
  4. These hours can only be applied towards UNPAID activities that the customer was scheduled to participate on the day for
  5. Time which cannot be used for getting to the first job activity and returning home. It can only be used for travel between job search activities.
  6. If eligible or no longer eligible, this service must be added or removed within 10 calendar days of verifying participation
Down
  1. Time Up to one hour of this unsupervised time may count for each hour of classroom time.
  2. If the customer does not begin participation or show reasonable cause, close the “Activity Review” service as d open this service
  3. Screen that must be completed before or on the same day as the first issuance of Y funds for the month
  4. When hours entered do not match the verification/documentation that the ec has imaged/attached
  5. Hours that represent two full weeks of ongoing employment hours and worker creates ongoing participation hours
  6. A worker will add this to the employment plan if the customer is not participating at the negotiated level
  7. This screen must be completed after training service is added to the employment plan

13 Clues: This screen must be completed after training service is added to the employment plan • When hours entered do not match the verification/documentation that the ec has imaged/attached • Time Up to one hour of this unsupervised time may count for each hour of classroom time. • ...

Unit 2 Terms-Communication and Interpersonal Skills 2019-01-17

Unit 2 Terms-Communication and Interpersonal Skills crossword puzzle
Across
  1. the reason or the goal, the thing you are trying to accomplish
  2. opinions and other evaluations to help you improve
  3. customer ________ is the relationship that your business creates between itself and your customers
  4. brand ___________ is how people are familiar with a company just by seeing a logo or hearing a slogan
  5. _________report is a speech to communicate information
  6. when conflict is being handled by removing negative aspects
  7. _________listener pays full attention to the speaker
  8. sending of information between at least two people
  9. money that is leftover expenses that have been paid for from a business or an investment
  10. a thing you can touch which is sold to your customers
  11. a customer, a person who is paying for your product or service
  12. personal attributes that enable someone to interact effectively with other people
  13. continues in spite of obstacles and does not give up
  14. brand _________ repetitively purchased product or service from the same company over another company
  15. _________report includes visuals to communicate information
Down
  1. meeting a need with words or actions instead of a tangible product
  2. can arise whenever people disagree
  3. customer _____ is when there is 100% happiness
  4. when conflict is terminated/finished
  5. a situation, condition, chance or prospect for advancement, success or to attain a goal
  6. a type of product manufactured by a particular company under a particular name
  7. a pitch that is easily understood and can be delivered quickly-no more than 1 minute
  8. prepare in advance for something, rather than waiting for it to happen
  9. when a current customer recommends you to their friends and family
  10. making connections with people and using those connections to sell or promote your product
  11. to promote a product or idea to possible investors
  12. quality of being stubborn or persevering

27 Clues: can arise whenever people disagree • when conflict is terminated/finished • quality of being stubborn or persevering • customer _____ is when there is 100% happiness • opinions and other evaluations to help you improve • sending of information between at least two people • to promote a product or idea to possible investors • ...

UNIT-III 2016-04-18

UNIT-III crossword puzzle
Across
  1. Your most unhappy ........is your greatest source of learning-Bill Gates.
  2. In USA hotels are rated from 1 to 5 ........
  3. SQM is a measure of how ......... and services supplied by a company meets and surpasses consumer expectation.
  4. Park ....... – New York has earned 5 diamond rating.
  5. First word of CMMI.
  6. Gap 1 is between consumer......... and management perception.
  7. Service ....... is a special type of flowcharting for service operations
  8. One dimension of service quality.
  9. Gap 4 is between service ...... and external communication
  10. CMMI uses .... levels to describe the maturity of the organization.
Down
  1. ..... diamond rating = budget oriented
  2. .......is ability to be approachable.
  3. Gap 2 is between ........ perception and service quality specification
  4. Five diamond rating = Ultimate.........
  5. Burj Al Arab in ...... is 7 star hotel.
  6. Fifth level of CMMI.
  7. The Gaps Model was proposed by .......,Valarie Zeithaml and LL Berry in 1985 in the Journal Of Marketing.
  8. Service quality model.
  9. The Sequential ....... Technique.
  10. Gap 5 is between expected ........ and experienced ......
  11. Method analysis is performed by using ...... process charts.

21 Clues: First word of CMMI. • Fifth level of CMMI. • Service quality model. • One dimension of service quality. • The Sequential ....... Technique. • .......is ability to be approachable. • ..... diamond rating = budget oriented • Five diamond rating = Ultimate......... • Burj Al Arab in ...... is 7 star hotel. • In USA hotels are rated from 1 to 5 ........ • ...

Mod 6 2016-10-03

Mod 6 crossword puzzle
Across
  1. A new service line has just been installed and house lines are set (either for a conversion to as or a new build)
  2. Customer requests to start service, gas is on and the meters outside. What type of order is this?
  3. Customer calls to start service but gas is off. What type of order is this?
Down
  1. When access is required for a pending service order, the customer has an _______.
  2. Call for a pending service order that is scheduled more than one business day in the future, the business partner will always receive a automatic reminder call to phone number listed on the order.
  3. Customer calls to stop service, meters outside and the new party has requested to take over. What type of order is this?
  4. When the lock party calls to stop service after the unlock party has already requested to take over. This would be a ______
  5. The premise has had gas service here in the past but it is currently off, the meter has been removed (usually due to inactive service more than 12 months). A meter needs to be set before the flow of gas can be started.
  6. When access is needed and they have to be over the age of 18. This is called _____ access.

9 Clues: Customer calls to start service but gas is off. What type of order is this? • When access is required for a pending service order, the customer has an _______. • When access is needed and they have to be over the age of 18. This is called _____ access. • Customer requests to start service, gas is on and the meters outside. What type of order is this? • ...

Spectrum 2023-06-09

Spectrum crossword puzzle
Across
  1. This action performed by a Representative at the start of every call/chat request that is specific to an account.
  2. Refers to how our systems tell the customer's device what Internet speeds they should receive.
  3. This action is required for any account or billing service changes; or the sharing of certain account or billing details
  4. Spectrum's Learning Management System (LMS) where you can find training such as compliance courses, recursive training, etc. (two words)
  5. A summary of the customer interaction given at the end of the call
  6. This 3rd party device is a streaming platform device that can be connected to a customer's television set (HDMI ports required) and used to receive Spectrum TV service via our Spectrum TV App (STVA).
  7. A problem with a product or service that spectrum has been made aware of through previous reports and system monitoring (two words)
  8. A diagnostic tool used to support Internet, Video, and Voice services by displaying equipment signal levels, equipment logs (T4 timeouts), provisioning, hotlist and account information.
  9. This software protects users' systems from behind the scenes without any interruptions. Provided free for all internet service subscribers. (Two words)
  10. Customers generally have this device in their home or business to pass data to and from their Local Area Network and the Internet
  11. This Knowledge Management tool is your one-stop-shop to locate business rules, procedures, and general information.
  12. provides temporary real-time technician location, route, and ETA (Estimated Time of Arrival) information to the customer.
Down
  1. Remove all lines of business
  2. The practice of sending out mass emails that are fraudulent in nature with the intention of obtaining confidential information
  3. Credits issued when a circumstance is verified via a notes on the account, troubleshooting tools, a declared outage, etc.
  4. The term used to describe how well agents stick to their planned work schedules.
  5. A type of service interruption for issues within a specific line of business (LOB).
  6. This cable connects individual subscribers to the cable system. It begins at a connection point on the cable tap/pedestal and ends at the subscriber's home.
  7. A type of cable with a metal tip used to connect the modem to the spectrum infrastructure
  8. Credits issued when a a circumstance is not verified but given to maintain a good customer experience or relationship.
  9. Service interruptions impacting several customers in a specific service area
  10. A portal tool that has various tabs to assist with account handling for all customers.
  11. Once you have determined what type of Internet issue the customer is experiencing, you will navigate to this tool to begin troubleshooting.
  12. Advanced WiFi's answer to wireless network dead zones within a house or building.
  13. This is the database that contains all of the customer account information and provides the information to Agent OS
  14. This device enables digital devices, such as personal computers, to communicate across different media, including telephone wires, cable lines, and radio waves
  15. wireless networking protocol that allows devices to communicate without direct cable connections so that multiple wireless devices can connect to the Internet simultaneously
  16. This brings together Spectrum Internet, Advanced WiFi, and Unlimited Spectrum Mobile to deliver the nation’s first converged connectivity experience (two words)
  17. Allows users to troubleshoot error codes and known issues for the Spectrum TV App and other products.
  18. A modem that contains a built-in router

30 Clues: Remove all lines of business • A modem that contains a built-in router • A summary of the customer interaction given at the end of the call • Service interruptions impacting several customers in a specific service area • The term used to describe how well agents stick to their planned work schedules. • ...

Crossword 1 2015-08-10

Crossword 1 crossword puzzle
Across
  1. must be 5-7 digits, non-consecutive, and non-repeating.
  2. this tool should be used on every call during verification.
  3. should always be offered when a customer is paying the balance in full on the account.
  4. required process if a customer calls and wants a credit for overages.
  5. when a customer wants to transfer a line from one AT&T account to another.
  6. charges that you will receive if you change the rate plan in the middle of a billing cycle.
  7. tool used to review the bill, call detail information, etc.
  8. tool used to make a payment on the account.
  9. manager that has the same privileges on the account as a day to day.
  10. upgrade option that requires a customer to pay monthly installments for a device.
  11. device that the customer owns.
Down
  1. when a customer wants to transfer a current AT&T number to another carrier.
  2. type of SIM used for a Samsung Galaxy S6.
  3. plans that can be added when a customer is traveling internationally.
  4. chat used to update profile discrepencies with SSO.
  5. third party device insurance.
  6. rate plans that cannot be added back to an account once removed.
  7. tool that you will use to add a line and make most changes to an account.
  8. self-service option that is used by BAN Admin, among others, for account maintenance.
  9. type of billing that bills one month in advance.

20 Clues: third party device insurance. • device that the customer owns. • type of SIM used for a Samsung Galaxy S6. • tool used to make a payment on the account. • type of billing that bills one month in advance. • chat used to update profile discrepencies with SSO. • must be 5-7 digits, non-consecutive, and non-repeating. • ...

CIMBUI/Day 1 2021-04-26

CIMBUI/Day 1 crossword puzzle
Across
  1. is the abbreviation for Our Company Customer Information Management System.
  2. at the end of each call we must_____
  3. is a service location or point of delivery.
  4. is a service address or physical location to which Our Company provides service.
  5. is an individual, firm or organization that receives bills for electric service.
  6. allows you to go to other on-line resources without losing or closing your CIM BUI screen.
  7. WILL ALWAYS TAKE YOU THE CUSOMER RETRIVAL SCREEN
Down
  1. is where we retrieve a customers account
  2. is one that makes a voluntary contribution to a Company’s community assistance program.
  3. is the abbreviation for Standard Account Data
  4. ____ person is a approved person that can access the account
  5. we should always complete ____ before giving any account information
  6. is a Browser-User Interface BUI front-end that has been added to CIM for the look and feel of a web browser.

13 Clues: at the end of each call we must_____ • is where we retrieve a customers account • is a service location or point of delivery. • is the abbreviation for Standard Account Data • WILL ALWAYS TAKE YOU THE CUSOMER RETRIVAL SCREEN • ____ person is a approved person that can access the account • we should always complete ____ before giving any account information • ...

Chapter 12-15 2013-01-15

Chapter 12-15 crossword puzzle
Across
  1. Is a conscious, logical reason for a purchase.
  2. Are the advantages or personal satisfaction a customer will get from a good or service.
  3. Is providing solutions to customers' problems by finding products that meet their needs.
  4. The things customers do or say to indicate a readiness to buy.
  5. May take place in a manufacture's or wholesaler's showroom.
  6. Is obtaining an agreement to buy from the customer.
  7. Is a feeling experienced by a customer through association with a product.
  8. Are words that average customer can understand.
Down
  1. May be basic, physical, or extended attributes.
  2. Are reasons for not buying or not seeing the salesperson.
  3. Is a document that list common objections and possible response to them.
  4. Matching the characteristics of a product to a customer's needs and wants.
  5. Is any form of direct contact between a salesperson and a customer.
  6. The salesperson ask the customer if he or she needs assistance.
  7. The last type of personal selling situation.

15 Clues: The last type of personal selling situation. • Is a conscious, logical reason for a purchase. • May be basic, physical, or extended attributes. • Are words that average customer can understand. • Is obtaining an agreement to buy from the customer. • Are reasons for not buying or not seeing the salesperson. • ...

Unit 2 Terms-Communication and Interpersonal Skills 2019-01-17

Unit 2 Terms-Communication and Interpersonal Skills crossword puzzle
Across
  1. a thing you can touch which is sold to your customers
  2. a type of product manufactured by a particular company under a particular name
  3. personal attributes that enable someone to interact effectively with other people
  4. when conflict is being handled by removing negative aspects
  5. a situation, condition, chance or prospect for advancement, success or to attain a goal
  6. brand ___________ is how people are familiar with a company just by seeing a logo or hearing a slogan
  7. the reason or the goal, the thing you are trying to accomplish
  8. _________listener pays full attention to the speaker
  9. when a current customer recommends you to their friends and family
  10. sending of information between at least two people
  11. _________report includes visuals to communicate information
  12. a customer, a person who is paying for your product or service
Down
  1. can arise whenever people disagree
  2. meeting a need with words or actions instead of a tangible product
  3. opinions and other evaluations to help you improve
  4. when conflict is terminated/finished
  5. prepare in advance for something, rather than waiting for it to happen
  6. a pitch that is easily understood and can be delivered quickly-no more than 1 minute
  7. customer _____ is when there is 100% happiness
  8. quality of being stubborn or persevering
  9. continues in spite of obstacles and does not give up
  10. making connections with people and using those connections to sell or promote your product
  11. customer ________ is the relationship that your business creates between itself and your customers
  12. money that is leftover expenses that have been paid for from a business or an investment
  13. _________report is a speech to communicate information
  14. brand _________ repetitively purchased product or service from the same company over another company
  15. to promote a product or idea to possible investors

27 Clues: can arise whenever people disagree • when conflict is terminated/finished • quality of being stubborn or persevering • customer _____ is when there is 100% happiness • opinions and other evaluations to help you improve • sending of information between at least two people • to promote a product or idea to possible investors • ...

leadership 2019-08-19

leadership crossword puzzle
Across
  1. Customer Service
  2. Customer Service
  3. Flexibility
  4. Active
  5. Informative
  6. Encourage
Down
  1. Thinkers
  2. Responsible
  3. ability Enthusiasm
  4. Decisiveness
  5. Polite
  6. Feelers

12 Clues: Active • Polite • Feelers • Thinkers • Encourage • Responsible • Flexibility • Informative • Decisiveness • Customer Service • Customer Service • ability Enthusiasm

Leadership 2019-08-17

Leadership crossword puzzle
Across
  1. Customer Service
  2. Responsible
  3. Flexibility
  4. Informative
  5. Feelers
  6. Active
Down
  1. ability Enthusiasm
  2. Thinkers
  3. Decisiveness
  4. Polite
  5. Encourage

11 Clues: Polite • Active • Feelers • Thinkers • Encourage • Responsible • Flexibility • Informative • Decisiveness • Customer Service • ability Enthusiasm

hotel 2023-02-16

hotel crossword puzzle
Across
  1. kringg
  2. squidward job
  3. pass to go in
  4. arriving at the hotel
  5. building
  6. attendant synonym
  7. carrier synonym
  8. save room
Down
  1. save a room
  2. elevator synonym
  3. helping hand
  4. navigation
  5. place where u stay
  6. money needed
  7. consume
  8. 10%
  9. list of procedure
  10. the king
  11. get out hotel
  12. where you put your stuff

20 Clues: 10% • kringg • consume • the king • building • save room • navigation • save a room • helping hand • money needed • squidward job • pass to go in • get out hotel • carrier synonym • elevator synonym • list of procedure • attendant synonym • place where u stay • arriving at the hotel • where you put your stuff

Florysta-praca zaliczeniowa 2015-03-06

Florysta-praca zaliczeniowa crossword puzzle
Across
  1. waluta
  2. kierownik
  3. usługa
  4. zapasy
  5. ograniczona odpowiedzialność
  6. wynagrodzenie
  7. rozmiar, zasięg
  8. dozwolony przez prawo
  9. legalny środek płatniczy
  10. wyznaczony
  11. emerytura
  12. wymuszony
Down
  1. schemat organizacyjny firmy
  2. bankomat
  3. klient
  4. sprzęt, wyposażenie
  5. rozmowa kwalifikacyjna
  6. zatrudnić
  7. kupujący
  8. podpisać akt prawny
  9. osoba prawna
  10. pracownik
  11. zwolnić kogoś
  12. handel detaliczny
  13. pracodawca

25 Clues: waluta • usługa • zapasy • klient • bankomat • kupujący • kierownik • zatrudnić • pracownik • emerytura • wymuszony • wyznaczony • pracodawca • osoba prawna • wynagrodzenie • zwolnić kogoś • rozmiar, zasięg • handel detaliczny • sprzęt, wyposażenie • podpisać akt prawny • dozwolony przez prawo • rozmowa kwalifikacyjna • legalny środek płatniczy • schemat organizacyjny firmy • ograniczona odpowiedzialność

L8 U17 2024-08-12

L8 U17 crossword puzzle
Across
  1. to end or go out of date
  2. when a company requests products be returned because they are unsafe or have a fault
  3. when a company contacts a customer after selling them a product (two/three words)
  4. to solve or to fix a problem
  5. to do it straight away (three words)
  6. somebody who knows a bit about everything or knows a little bit about every product
  7. telling friends and family about something
  8. direct number for the company
Down
  1. to try and fix something before it becomes a problem
  2. later or in the future (four words)
  3. what is included, required or involved
  4. online chat service that is used to talk to customer service about a product or service (two words)
  5. the problem has happened, now it needs to be fixed
  6. strange or not typical

14 Clues: strange or not typical • to end or go out of date • to solve or to fix a problem • direct number for the company • later or in the future (four words) • to do it straight away (three words) • what is included, required or involved • telling friends and family about something • the problem has happened, now it needs to be fixed • ...

business 2013-03-19

business crossword puzzle
Across
  1. money made
  2. something a customer buys
  3. you turn materials into something you can sell
  4. how the customer will see the product
  5. how much the product costs
  6. a type of product
Down
  1. gathering materials from the earth
  2. you provide a service for people
  3. where a customer buys a product
  4. something unique about a product
  5. an idividual who has a business

11 Clues: money made • a type of product • something a customer buys • how much the product costs • where a customer buys a product • an idividual who has a business • you provide a service for people • something unique about a product • gathering materials from the earth • how the customer will see the product • you turn materials into something you can sell

Leadership 2019-08-17

Leadership crossword puzzle
Across
  1. Feelers
  2. Responsible
  3. Encourage
  4. Thinkers
  5. Customer Service
  6. Polite
  7. ability Enthusiasm
Down
  1. Informative
  2. Flexibility
  3. Active
  4. Decisiveness

11 Clues: Active • Polite • Feelers • Thinkers • Encourage • Informative • Responsible • Flexibility • Decisiveness • Customer Service • ability Enthusiasm

Jobs on cruise ship 2014-06-04

Jobs on cruise ship crossword puzzle
Across
  1. Therapists
  2. Stewards
  3. Service Representatives
  4. Counsellors
  5. Staff
  6. Instructors
  7. Excursion Staff
Down
  1. Staff
  2. Excursion Managers
  3. Directors
  4. Trainers
  5. Staff
  6. Jockeys
  7. Crew

14 Clues: Crew • Staff • Staff • Staff • Jockeys • Trainers • Stewards • Directors • Therapists • Counsellors • Instructors • Excursion Staff • Excursion Managers • Service Representatives

supply chain puzzle 2023-04-04

supply chain puzzle crossword puzzle
Across
  1. caused by inadequate assessment and planning, and ineffective management.
  2. related to the condition of a supplier’s physical facilities.
  3. related to unpredictable or misunderstood customer or end-customer demand.
  4. related to factors such as suppliers’ financial or management stability.
  5. is the management of flows
  6. a potential occurrence of an incident or failure to seize opportunities of supplying the customer in which its outcomes result in financial loss for the whole supply chain.
  7. a series of interconnected activities which are required to bring a product or service from conception, through the different phases of production (involving a combination of physical transformation and the input of various product services), delivery to final customers, and final disposal after use.
Down
  1. caused by not putting in place contingencies.
  2. bills of materials, product data, descriptions and pricing, inventory levels, customer and order information, delivery scheduling, supplier and distributor information, delivery status, commercial documents, title of goods, current cash flow and financial information etc
  3. that originate from shocks outside the supply chain.
  4. the movement of money from the customer to the supplier
  5. caused by disruptions of internal operations or processes.
  6. caused by changes in key personnel, management, reporting structures, or business processes.
  7. includes movement of goods from supplier to consumer (internal as well as external), as well as dealing with customer service needs such as input materials or consumables or services like housekeeping.

14 Clues: is the management of flows • caused by not putting in place contingencies. • that originate from shocks outside the supply chain. • the movement of money from the customer to the supplier • caused by disruptions of internal operations or processes. • related to the condition of a supplier’s physical facilities. • ...

3.01 KeyTerms 2023-02-22

3.01 KeyTerms crossword puzzle
Across
  1. (Distribution): Marketing element focusing on considerations in getting a selected product in the right place at the right time
  2. The rivalry between two or more businesses to attract scarce customer dollars
  3. budget: The amount of money a business plans to spend on promoting its goods and services during a certain period of time
  4. A customer or a potential customer who has an unfulfilled desire and is financially able and willing to satisfy that desire
  5. store: A retail store competing on the basis of low prices and offering limited customer service
  6. decisions: Marketing element referring to selection of the various types of communications that marketers use to inform, persuade, or remind customers of their products
  7. research: The systematic gathering, recording, and analyzing of data about a specific issue, situation, or concern
  8. decisions: Marketing element referring to what goods, services, or ideas a business will offer its customers
  9. price: The amount of money that the buyer is willing to pay and the seller is willing to accept for a good or service
Down
  1. The message channel used by a seller to promote a good, service, or idea (e.g., radio, television, newspapers, magazines)
  2. margin: A ratio of net profit (after taxes) divided by net sales that reflects the profit per dollar of sales
  3. An organizational function and a set of processes for creating, communicating, and delivering value to customers and for managing customer relations in ways that benefit the organization and its stakeholders
  4. A marketing function that involves determining and adjusting prices to maximize return and meet customers’ perceptions of value
  5. objectives: Goals a company hopes to accomplish through its pricing strategies
  6. mix: The combination of the four elements of marketing—product, place, promotion, and price
  7. share: An organization’s portion of the total industry sales in a specific market

16 Clues: The rivalry between two or more businesses to attract scarce customer dollars • objectives: Goals a company hopes to accomplish through its pricing strategies • share: An organization’s portion of the total industry sales in a specific market • mix: The combination of the four elements of marketing—product, place, promotion, and price • ...

Marketing A Service Crossword 2012-10-06

Marketing A Service Crossword crossword puzzle
Across
  1. Services cannot be stored for later sale or use.
  2. Chain that links service firm products and employee and customer satisfaction.
  3. Quality of a service depends on who,where, whenn and how.
Down
  1. More customers lead to growth and_______.
  2. Services cannot be separated from their products.
  3. Cannot be seen,tasted,felt or smelled before purchase.
  4. Type of marketing that supports service people to work as a team.
  5. Type of marketing that deals with customer-employee interaction.
  6. The most important industry in Canada's economy.

9 Clues: More customers lead to growth and_______. • Services cannot be stored for later sale or use. • The most important industry in Canada's economy. • Services cannot be separated from their products. • Cannot be seen,tasted,felt or smelled before purchase. • Quality of a service depends on who,where, whenn and how. • ...

Quality Customer Care Revision Modules 4 & 5 2024-11-01

Quality Customer Care Revision Modules 4 & 5 crossword puzzle
Across
  1. Describes a good listener’s quality, showing full focus and engagement.
  2. Listening A listening style where the listener seeks to understand both the spoken and unspoken messages.
  3. Showing understanding and sharing the feelings of another person.
  4. This type of listening filters out parts of a message, only focusing on what the listener wants to hear.
  5. A characteristic of ineffective listening, leading to interruptions and misunderstandings.
  6. The physical act of perceiving sound by detecting vibrations.
  7. A common reaction that listeners must avoid to stay open and effective during communication.
  8. The outcome that customers seek after a complaint, often involving problem-solving and follow-up.
Down
  1. An important quality for active listening, helping to maintain focus and allow the customer to express themselves fully.
  2. A listening style useful in difficult situations or conflict resolution, similar to active listening but with a focus on the emotional content.
  3. A process for handling complaints that aims to resolve the customer’s issue and regain their trust.
  4. A type of customer who politely raises an issue but needs assurance that it will be quickly resolved.
  5. A trait of customers who repeatedly express their concerns to ensure they’re addressed.
  6. A goal of active listening, ensuring that the speaker feels genuinely heard and validated.
  7. Information given back to the speaker as a response to what was shared, important in effective communication.
  8. A customer providing feedback, often highlighting areas of improvement for a service or product.
  9. This type of customer is persistent and will continue to repeat their concerns if they feel unheard.
  10. Often the first step in customer service recovery, acknowledging the customer’s dissatisfaction.
  11. A technique where the listener reflects back the speaker’s words, demonstrating understanding.
  12. Listening A habit where the listener allows outside thoughts to interfere with what’s being said.

20 Clues: The physical act of perceiving sound by detecting vibrations. • Showing understanding and sharing the feelings of another person. • Describes a good listener’s quality, showing full focus and engagement. • A trait of customers who repeatedly express their concerns to ensure they’re addressed. • ...

SERVICE CROSSWORD PUZZLE! 2022-11-06

SERVICE CROSSWORD PUZZLE! crossword puzzle
Across
  1. When a customer gets seen right away.
  2. Where majority business customers will do their banking in branch.
  3. Somewhere a customer can withdraw cash.
  4. Whether we have used the customers name or not.
  5. When a customer has a question about banking.
Down
  1. When a customer doesn't find it hard to bank with us.
  2. When a customer feels appreciated and respected during their visit.
  3. Self service that deposits money.
  4. Where colleagues will sit and serve customers.
  5. How long a customer is in branch without getting served.

10 Clues: Self service that deposits money. • When a customer gets seen right away. • Somewhere a customer can withdraw cash. • When a customer has a question about banking. • Where colleagues will sit and serve customers. • Whether we have used the customers name or not. • When a customer doesn't find it hard to bank with us. • ...

Unit I: Customer Service 2021-01-24

Unit I: Customer Service crossword puzzle
Across
  1. Example of intangible
  2. The people who actually buy or use an organization's products and services
  3. the steps relevant to your job with a co-worker, manager or trainer
  4. Members of staff or outside suppliers that contribute towards the service provided to external customers
  5. Example of intangible
  6. A business’s ability to satisfy its customers
Down
  1. The knowledge and courtesy of employees, and their ability to convey trust and confidence
  2. A complaining from a customer
  3. To use words like "please" and "thank you" show courtesy
  4. someone who receives a product, either a good or a service from an organization
  5. Maintain frequent eye contact on the customer and respond to their questions
  6. Example of intangible
  7. Deal with the human side of an organization
  8. The degree of caring and individual attention provided to customers

14 Clues: Example of intangible • Example of intangible • Example of intangible • A complaining from a customer • Deal with the human side of an organization • A business’s ability to satisfy its customers • To use words like "please" and "thank you" show courtesy • The degree of caring and individual attention provided to customers • ...

MPower-Crossword 2014-04-10

MPower-Crossword crossword puzzle
Across
  1. / data-driven improvement cycle used for improving, optimizing and stabilizing business processes and designs; core tool used to drive Six Sigma projects
  2. / low hanging fruits; simple ideas of improvement implemented without data analysis
  3. / phenomenon whereby something new and valuable is created
  4. / decrease in subscriber activity
  5. / output or benefit generated by an individual or a team
  6. / unhappy customer calling for the same reason
  7. / purchased and yet did not use
  8. / permitted to use the service
  9. / Average measure of the efficiency of production;ratio of output to inputs in production
  10. / reduction or decrease in numbers, size, or strength
  11. / a document with set of tasks, responsibilities, dependencies, milestones etc.
Down
  1. / document approved by corporate setting rules and guidelines to setup and manage direct sales team
  2. / longest necessary path through a network of activities when respecting their interdependencies
  3. / Performance management tool for COOs; a semi-standard structured report, supported by CTQs and status of key action items
  4. / generation of consumer interest or inquiry into products or services of a business
  5. / pay after using the service
  6. / model or tool that a company can develop to better understand the steps and stages that create customer churn, or a customer leaving your service or product
  7. / driving force that causes the flux from desire to will in life
  8. / marketing and selling of products directly to consumers away from a fixed retail location
  9. / acquisition of knowledge, skills, and competencies as a result of the teaching of vocational or practical skills and knowledge that relate to specific useful competencies

20 Clues: / pay after using the service • / permitted to use the service • / purchased and yet did not use • / decrease in subscriber activity • / unhappy customer calling for the same reason • / reduction or decrease in numbers, size, or strength • / output or benefit generated by an individual or a team • / phenomenon whereby something new and valuable is created • ...

Day One Training 2016-08-22

Day One Training crossword puzzle
Across
  1. Device Finance Option No Credit Check Option
  2. Checking customer service areas
  3. Acronym for a Quick sell method
  4. Lower monthly payment option with turn in
Down
  1. Customer willing to recommend Sprint
  2. Customer not willing to recommend Sprint
  3. Nexgen Fraud identification system
  4. Detractor Customer very upset with Sprint
  5. Acronym for device protection

9 Clues: Acronym for device protection • Checking customer service areas • Acronym for a Quick sell method • Nexgen Fraud identification system • Customer willing to recommend Sprint • Customer not willing to recommend Sprint • Detractor Customer very upset with Sprint • Lower monthly payment option with turn in • Device Finance Option No Credit Check Option

Grade 5 Calvin Spelling Puzzle 2020-05-18

Grade 5 Calvin Spelling Puzzle crossword puzzle
Across
  1. throw money inside
  2. smart
  3. dont remember
  4. sleep
  5. icecream
  6. evil person in a movie
  7. explore
  8. way of speeking
  9. customer ******
  10. uesed to gather animals
  11. having fun
  12. a lot
Down
  1. were before bed
  2. loud
  3. family member
  4. late for something
  5. a vegtable
  6. were animals live
  7. were people live
  8. party
  9. sureof something

21 Clues: loud • smart • sleep • party • a lot • explore • icecream • a vegtable • having fun • dont remember • family member • were before bed • way of speeking • customer ****** • were people live • sureof something • were animals live • throw money inside • late for something • evil person in a movie • uesed to gather animals

Customer Service Week 2011 2011-09-29

Customer Service Week 2011 crossword puzzle
Across
  1. SYSTEM WITH MOST POLICYHOLDERS
  2. EMPLOYER SPONSORED
  3. GROUP OF DEDICATED PHONE REPRESENTATIVES
  4. INFORMATION GATHERING ASSISTANT
  5. BUSINESS INTEGRITY UNIT'S MAIN FOCUS
  6. APPROXIMATELY 8,000 OF THESE RECEIVED ON B5 WEEKLY
Down
  1. MONETARY VALUE CLAIMS PAYS OUT DAILY
  2. SERVICE CENTER MANAGER
  3. AVP OF CLAIMS
  4. NEWEST CLAIM SYSTEM
  5. OFF-SITE SERVICE CENTER LOCATION
  6. MONTHLY DEPARTMENT AWARD

12 Clues: AVP OF CLAIMS • EMPLOYER SPONSORED • NEWEST CLAIM SYSTEM • SERVICE CENTER MANAGER • MONTHLY DEPARTMENT AWARD • SYSTEM WITH MOST POLICYHOLDERS • INFORMATION GATHERING ASSISTANT • OFF-SITE SERVICE CENTER LOCATION • MONETARY VALUE CLAIMS PAYS OUT DAILY • BUSINESS INTEGRITY UNIT'S MAIN FOCUS • GROUP OF DEDICATED PHONE REPRESENTATIVES • ...

Sales Hunting Basics 2023-12-11

Sales Hunting Basics crossword puzzle
Across
  1. A document outlining the features and benefits of a product or service."
  2. The ability to effectively communicate, introduce and build trust and rapport with a prospect to persuade them for a meeting.
  3. The ability to understand a customer's needs and tailor a sales pitch accordingly."
  4. A meeting between a salesperson and a potential client to discuss a product or service."
  5. The first stage of the sales process, where a salesperson makes initial contact with a potential customer."
Down
  1. A technique used to overcome objections and persuade a customer to make a purchase."
  2. The final stage of the sales process, where a deal is closed, and the customer makes a purchase."
  3. A financial incentive offered to encourage the purchase of a product or service."
  4. A tool used by salespeople to keep track of customer interactions, leads, and sales opportunities."
  5. A strategy that involves selling additional products or services to existing customers."
  6. The art of persuading and influencing others to make a purchase."
  7. The process of identifying potential customers and convincing them to buy a product or service."

12 Clues: The art of persuading and influencing others to make a purchase." • A document outlining the features and benefits of a product or service." • A financial incentive offered to encourage the purchase of a product or service." • The ability to understand a customer's needs and tailor a sales pitch accordingly." • ...

Retailing 2018-11-08

Retailing crossword puzzle
Across
  1. customer brings or sends back a product for a refund
  2. paper from a store that shows a customer's purchase
  3. store that mainly sells food
  4. shop with extended hours, some are open 24 hours a day, in a convenient location
  5. sells products to end users over the internet
  6. sells directly to end users
  7. all the available products for sale
  8. refers to how someone pays for a product
  9. money is given back to a customer who is not happy with a product or service
Down
  1. assistance a customer gets from a business or the people who work for a business
  2. shop that offers merchandise at a lower price
  3. employee who works at the register
  4. large retail store with many different products (e.g. clothes, home appliances, electronics,etc.)
  5. coins and banknotes
  6. machine used for accepting payment
  7. area of a store where customers pay for products
  8. reduction in price
  9. group of stores tat are owned by the same company
  10. customer changes one product for a different one

19 Clues: reduction in price • coins and banknotes • sells directly to end users • store that mainly sells food • employee who works at the register • machine used for accepting payment • all the available products for sale • refers to how someone pays for a product • shop that offers merchandise at a lower price • sells products to end users over the internet • ...

Work while traveling 2023-10-16

Work while traveling crossword puzzle
Across
  1. ship crew member
  2. attendant
  3. developer/designer
  4. service representative
  5. Assistant
  6. worker
  7. consultant
Down
  1. media manager
  2. photographer/videographer
  3. writer/editor
  4. volunteer
  5. guide
  6. teacher

13 Clues: guide • worker • teacher • attendant • volunteer • Assistant • consultant • media manager • writer/editor • ship crew member • developer/designer • service representative • photographer/videographer

Leadership 2019-08-17

Leadership crossword puzzle
Across
  1. Customer Service
  2. Encourage
  3. Decisiveness
  4. ability Enthusiasm
  5. Flexibility
  6. Informative
  7. Feelers
  8. Active
Down
  1. Thinkers
  2. Responsible
  3. Customer Service
  4. Polite

12 Clues: Polite • Active • Feelers • Thinkers • Encourage • Responsible • Flexibility • Informative • Decisiveness • Customer Service • Customer Service • ability Enthusiasm

leadership 2019-08-19

leadership crossword puzzle
Across
  1. Feelers
  2. Customer Service
  3. Thinkers
  4. Decisiveness
  5. Polite
  6. ability Enthusiasm
  7. Flexibility
Down
  1. Informative
  2. Encourage
  3. Responsible
  4. Customer Service
  5. Active

12 Clues: Active • Polite • Feelers • Thinkers • Encourage • Informative • Responsible • Flexibility • Decisiveness • Customer Service • Customer Service • ability Enthusiasm

Leadership 2019-08-19

Leadership crossword puzzle
Across
  1. Encourage
  2. Flexibility
  3. Customer Service
  4. Polite
  5. Thinkers
  6. ability Enthusiasm
  7. Customer Service
Down
  1. Informative
  2. Decisiveness
  3. Responsible
  4. Feelers
  5. Active

12 Clues: Polite • Active • Feelers • Thinkers • Encourage • Informative • Flexibility • Responsible • Decisiveness • Customer Service • Customer Service • ability Enthusiasm

Customer Service Week 2022 - Tuesday 2022-10-04

Customer Service Week 2022 - Tuesday crossword puzzle
Across
  1. Customer Satisfaction Index
  2. We stand together
  3. Tyler prides itself on the
  4. The practices that drive information sharing at Tyler
  5. We respect and value each other
  6. We do the right thing
Down
  1. We invest in our future
  2. We deliver what we promise
  3. We execute with intent
  4. Experts have?
  5. Who we are?
  6. What we provide?
  7. A transformed public sector that serves thriving, connected communities, what is this?
  8. The new employee self service application
  9. Our customers are called?
  10. Tyler's Annual User Conference
  11. We empower the public sector to create smarter, safer, and stronger communities, what is this?

17 Clues: Who we are? • Experts have? • What we provide? • We stand together • We do the right thing • We execute with intent • We invest in our future • Our customers are called? • We deliver what we promise • Tyler prides itself on the • Customer Satisfaction Index • Tyler's Annual User Conference • We respect and value each other • The new employee self service application • ...

FIBT Customer Service Week 2022 2022-10-06

FIBT Customer Service Week 2022 crossword puzzle
Across
  1. the experienced one
  2. the passionate one
  3. the techie one
  4. the organized one
  5. the sleepy one
  6. the dependable one
  7. the caring one
Down
  1. the competitive one
  2. the feisty one
  3. the always-cold one
  4. the smart a** one
  5. the giggly one
  6. the chatty one
  7. the young one
  8. the busy one
  9. the "funny" one
  10. the habitual one

17 Clues: the busy one • the young one • the feisty one • the giggly one • the chatty one • the techie one • the sleepy one • the caring one • the "funny" one • the habitual one • the smart a** one • the organized one • the passionate one • the dependable one • the experienced one • the competitive one • the always-cold one

Homework Crossword (Year 7) 2024-07-02

Homework Crossword (Year 7) crossword puzzle
Across
  1. The action of buying and selling goods and services
  2. How living and non-living things depend on one another.
  3. Biological requirements for human survival.
  4. Customer experience that saves the customer time and effort.
  5. Managers make decisions after consultation with employees.
Down
  1. The upward movement in general prices over a period of time.
  2. Good pre-sales and after-sales service makes you feel you are valued customer.
  3. an amount of money that you pay regularly to receive a product or service
  4. A slowdown in economic activities.
  5. Swapping or exchanging one good for another without using coins and notes.
  6. A family or group of people living together.
  7. Is the supply of money now in return for the promise of paying it back later.

12 Clues: A slowdown in economic activities. • Biological requirements for human survival. • A family or group of people living together. • The action of buying and selling goods and services • How living and non-living things depend on one another. • Managers make decisions after consultation with employees. • The upward movement in general prices over a period of time. • ...

Service Marketing 2015-10-06

Service Marketing crossword puzzle
Across
  1. something that is experienced and cannot be touched or preserved
  2. the physical site where service operations take place
  3. how efficiently service inputs are transformed into outputs that add value for customers
  4. tailoring service characteristics to meet each customer specific needs and preferences
  5. extent to which customers interact directly with elements of service organization
  6. services that require minimal or no direct contact between customers and the service
  7. capable of being touched, held, or preserved
Down
  1. service involve significant interaction among customers
  2. an act or performance that creates benefits for customers by bringing about a desired change
  3. the core output produced by a firm
  4. reducing variation in service operations and delivery
  5. an advantage or gain that customers obtain from performance of a service or use of physical good
  6. a lack of consistency in inputs and outputs during the service production process
  7. a particular method of operations or series of actions
  8. the portion of a nation economy represented by services of all kinds, including those offered by public and non-profit organizations
  9. services that involve only a limited amount of contact between customers and elements of the service organization
  10. customers and employees who are involved in service production
  11. communication activities
  12. the degree to which a service satisfies customers by meeting their needs, wants and expectation
  13. service elements within any type of business that facilitate creation of, or add value to its final output
  14. physical objects or devices that provide benefits for customers through ownership or use

21 Clues: communication activities • the core output produced by a firm • capable of being touched, held, or preserved • the physical site where service operations take place • reducing variation in service operations and delivery • a particular method of operations or series of actions • service involve significant interaction among customers • ...

Stores/brands/restaurants themed! 2021-04-02

Stores/brands/restaurants themed! crossword puzzle
Across
  1. you can only buy things in bulk here
  2. retail store known for its good customer service
  3. has bulls-eye logo
  4. pizza chain that shares a name
  5. ice cream brand known for its big chunk surprises
  6. the place you think of when you need a cup of joe
Down
  1. owned by mcdonalds, but sells Mexican food
  2. grocery store that sells the highest quality organic and natural products
  3. online superstore
  4. joes has it's own branded
  5. online shoe store started as a customer service company
  6. burger chain founded in Los Angeles

12 Clues: online superstore • has bulls-eye logo • joes has it's own branded • pizza chain that shares a name • burger chain founded in Los Angeles • you can only buy things in bulk here • owned by mcdonalds, but sells Mexican food • retail store known for its good customer service • ice cream brand known for its big chunk surprises • the place you think of when you need a cup of joe • ...

Loan department BBVA USA Fundamentals 2021-02-12

Loan department BBVA USA Fundamentals crossword puzzle
Across
  1. HELOC
  2. personal Loan, Auto Loan,Personal LOC,
  3. Loan It is not a revolving loan
  4. Commercial Loan
  5. Visa debit account
  6. repaid in a series of equal periodic payments
  7. checking service account service
  8. originated by another source
Down
  1. no need of collateral
  2. Ask for a loan
  3. wife
  4. Estate Mortgage
  5. collateral
  6. Originated by a Bank
  7. loans lines of credit commercial loan

15 Clues: wife • HELOC • collateral • Ask for a loan • Commercial Loan • Estate Mortgage • Visa debit account • Originated by a Bank • no need of collateral • originated by another source • Loan It is not a revolving loan • checking service account service • loans lines of credit commercial loan • personal Loan, Auto Loan,Personal LOC, • repaid in a series of equal periodic payments

Social Tags 2024-03-18

Social Tags crossword puzzle
Across
  1. The customer wants to purchase a truck or trailer
  2. The customer has tagged us in a political statement
  3. The Customer is making a complaint in their post
  4. The customer has an issue with the quoted cost of the rental
  5. The customer is asking about boxes
Down
  1. The customer has had something nice to say about our service or an employee
  2. The customer has contacted us in French
  3. The customer is asking something about our services
  4. The post is about something not related to U-Haul at all or repeated rapidly
  5. The customer has an issue with the availability or where they need to pick up/return their rental

10 Clues: The customer is asking about boxes • The customer has contacted us in French • The Customer is making a complaint in their post • The customer wants to purchase a truck or trailer • The customer is asking something about our services • The customer has tagged us in a political statement • The customer has an issue with the quoted cost of the rental • ...

Communication and Customer Service 2020-02-17

Communication and Customer Service crossword puzzle
Across
  1. It is an unofficial channel of communication that arises out of socio-psychological needs of people to interact with each other
  2. flows among people at the same level
  3. This channel is recognized by the organisation structure, it follows the formal chain of command for passing information, suggestions, orders etc.
Down
  1. Emails Text, messages and Signs
  2. intimate distances and social distance
  3. can be downward and upward.
  4. Facetime,Skype and Telephone Conversation
  5. hairstyle, clothing and general appearance
  6. Communication communication that takes place among people of different departments at different levels
  7. language eye contact , facial expression
  8. A Barrier to Communication
  9. refers to the pitch and tone patterns in a person's speech: where the voice rises and falls.

12 Clues: A Barrier to Communication • can be downward and upward. • Emails Text, messages and Signs • flows among people at the same level • intimate distances and social distance • language eye contact , facial expression • Facetime,Skype and Telephone Conversation • hairstyle, clothing and general appearance • ...

leadership 2019-08-18

leadership crossword puzzle
Across
  1. Responsible
  2. Informative
  3. Decisiveness
  4. Encourage
  5. Active
Down
  1. ability Enthusiasm
  2. Polite
  3. Customer Service
  4. Flexibility
  5. Thinkers
  6. Customer Service
  7. Feelers

12 Clues: Polite • Active • Feelers • Thinkers • Encourage • Responsible • Flexibility • Informative • Decisiveness • Customer Service • Customer Service • ability Enthusiasm

sales vocabulary 2023-12-21

sales vocabulary crossword puzzle
Across
  1. benefit produced by something
  2. service when a customer asks for goods
  3. person selling
  4. located at a certain height
  5. Person who supplies goods to a marchant
  6. access right assigned to a user by a network administ
  7. exchange goods for money
  8. means of exchange and unit of value
  9. giving without charging
  10. when i sell, the customers ?
Down
  1. the goal you aim at and shoot at
  2. which delivers results
  3. partial payment of an amount due
  4. a place to buy clothes
  5. person who buys in a store
  6. what's an the shelves
  7. when i buy products i ?
  8. the apposite of win
  9. give message
  10. person buying

20 Clues: give message • person buying • person selling • the apposite of win • what's an the shelves • which delivers results • a place to buy clothes • when i buy products i ? • giving without charging • exchange goods for money • person who buys in a store • located at a certain height • when i sell, the customers ? • benefit produced by something • the goal you aim at and shoot at • ...

Customer Service Ch 6 2020-02-19

Customer Service Ch 6 crossword puzzle
Across
  1. .08 is the ________ blood alcohol level considered to be "impaired?"
  2. place settings should washed, rinsed, and ______ before use.
  3. What should a guest do with wine after the server has opened it at the table?
  4. This kind of meeting is held before service and helps reduce any miscommunications
  5. What is the acronym for "blood alcohol content?"
  6. What temperature for storing wine is between 65 and 70 degrees Farenheit?
Down
  1. Who should inform the Chef that a customer has a food allergy?
  2. What type of dining room service is also known as "family style?"
  3. Linens, tableware, and glassware are all considered "_________" to the front of the house staff
  4. a nickname for a takeout order
  5. what type of alcoholic beverage is flavored with flowers?
  6. this type of dining room service involves the use of warming carts.

12 Clues: a nickname for a takeout order • What is the acronym for "blood alcohol content?" • what type of alcoholic beverage is flavored with flowers? • place settings should washed, rinsed, and ______ before use. • Who should inform the Chef that a customer has a food allergy? • What type of dining room service is also known as "family style?" • ...

Lincoln Customer Service Week 2021-09-27

Lincoln Customer Service Week crossword puzzle
Across
  1. You should return calls/voicemails within 24 _____
  2. You should do this in a note within S1 after every phone call
  3. Our phone system to make and receive calls
  4. A phrase you should use after placing a caller on hold "... you for holding."
  5. First Name of Lincoln's newly announced CEO
  6. The 3 letters that make up our GP strategy or a serve that is unreturned in volleyball
  7. Translation services vendor that is available 24/7 and offers 240 different languages (2 words)
Down
  1. Avoid using this (special words/insurance terms) when sharing information to ensure the caller understands
  2. A tragic phrase when providing telephonic customer service
  3. Everyone you come in contact with telephonically
  4. The ability to understand and share the feelings of the caller
  5. Cadence for how often your voicemail should be updated

12 Clues: Our phone system to make and receive calls • First Name of Lincoln's newly announced CEO • Everyone you come in contact with telephonically • You should return calls/voicemails within 24 _____ • Cadence for how often your voicemail should be updated • A tragic phrase when providing telephonic customer service • ...

CenturyLink Customer Service Week 2018-10-04

CenturyLink Customer Service Week crossword puzzle
Across
  1. / Stands for Plain Old Telephone Service
  2. / What is our lead bundle
  3. / Core service pack is also known as
  4. / Multiple access lines sharing a single voice mail
  5. / What’s a good way to market and advertise
  6. / Stands for high speed internet
Down
  1. / What is our fallback offer for customers that don't want an access line
  2. / What is prepaid internet service
  3. Forward Appointment / What should we schedule to activate the core service pack
  4. Distance / Provides the ability to call nationwide or international
  5. / Provides inside wire maintenance and extended modem warranty
  6. / Cloud services also known as

12 Clues: / What is our lead bundle • / Cloud services also known as • / Stands for high speed internet • / What is prepaid internet service • / Core service pack is also known as • / Stands for Plain Old Telephone Service • / What’s a good way to market and advertise • / Multiple access lines sharing a single voice mail • ...

Customer Service Week 2024 2024-09-26

Customer Service Week 2024 crossword puzzle
Across
  1. give or receive recognition points
  2. customer & item information stored here in EVO
  3. our magazine publication, showcasing talent
  4. "Own It" is one of these
  5. donation drive we do in October
  6. EVO launch month for NU
Down
  1. employee communication platform
  2. one of our recently acquired companies
  3. manages inventory replenishment
  4. review and respond to cases
  5. log time worked and PTO requests
  6. Lee Kemp's boss

12 Clues: Lee Kemp's boss • EVO launch month for NU • "Own It" is one of these • review and respond to cases • employee communication platform • manages inventory replenishment • donation drive we do in October • log time worked and PTO requests • give or receive recognition points • one of our recently acquired companies • our magazine publication, showcasing talent • ...

Employees within Cardinal 2024-06-28

Employees within Cardinal crossword puzzle
Across
  1. Install Coordinator
  2. Inventory Manager
  3. HVAC Install Manager
  4. Customer Liason
  5. HVAC Service Manager
  6. Install Coordinator Assistant
  7. Plumbing Dispatcher
  8. Comfort Advisor Scheduler
  9. Cardinal University Teacher
Down
  1. Plumbing Scheduler
  2. Plumbing Manager
  3. Dispatch Manager
  4. Electrical Dispatcher
  5. HVAC Dispatcher
  6. Human Resources
  7. Electrical Manager
  8. Owner

17 Clues: Owner • Customer Liason • HVAC Dispatcher • Human Resources • Plumbing Manager • Dispatch Manager • Inventory Manager • Plumbing Scheduler • Electrical Manager • Install Coordinator • Plumbing Dispatcher • HVAC Install Manager • HVAC Service Manager • Electrical Dispatcher • Comfort Advisor Scheduler • Cardinal University Teacher • Install Coordinator Assistant

Marketing Crossword 2022-12-06

Marketing Crossword crossword puzzle
Across
  1. based on loyalty and encourage consumers to purchase from a particular business or to buy a particular brand
  2. guarantees that if a product is found to be defective within the warranty period, it will be repaired or replaced at no cost to the purchaser.
  3. the first step in the sales process, which consists of identifying potential customers, aka prospects.
  4. a feature of a product for sale that makes it attractive to customers
  5. the influences or motivations which determine his buying
  6. act of sending someone or something to a person or place
  7. a motive that can be defended by reasoning or logical argument
  8. practice that contributes to the sale of products
  9. the salesperson simply welcomes the customer to the store
  10. The salesperson asks the customer if he or she needs assistance
Down
  1. process of helping prospective customers make connections between the features a product offers
  2. natural features on the Earth's surface​
  3. the commodities or goods that are bought and sold in business
  4. product's traits or attributes that deliver value to end-users
  5. reasons to purchase based on feelings and emotions
  6. process of directly approaching employers, by visiting or phone calls, and marketing yourself to them
  7. the act of looking forward
  8. reasons a product or service is valuable to a customer
  9. to come near or nearer to something or someone in space,time, quality, or amount

19 Clues: the act of looking forward • natural features on the Earth's surface​ • practice that contributes to the sale of products • reasons to purchase based on feelings and emotions • reasons a product or service is valuable to a customer • the influences or motivations which determine his buying • act of sending someone or something to a person or place • ...

Professional Services - Communication Crossword 2023-06-12

Professional Services - Communication Crossword crossword puzzle
Across
  1. Non-verbal: Smiling
  2. What Type of Communication?: Face-to face conversation
  3. The process of recovering from a poor customer service experience and regaining customer loyalty
  4. _________ service can assist you in solving problems
  5. The tone of voice, rate, volume of speech, and stress placed on words
Down
  1. Non-Verbal: Crossing your arms
  2. __________ service will escalate the problem
  3. Method of communication ex.face to face, phone,fax, email
  4. Conveying and exchanging messages without the use of spoken words
  5. This form of non-verbal communication is particularly important for people who have hearing loss
  6. Nodding or shaking your head is an example of a _________
  7. Incompatible and opposing views between individuals, organizations and groups

12 Clues: Non-verbal: Smiling • Non-Verbal: Crossing your arms • __________ service will escalate the problem • _________ service can assist you in solving problems • What Type of Communication?: Face-to face conversation • Method of communication ex.face to face, phone,fax, email • Nodding or shaking your head is an example of a _________ • ...

Level 5 Customer Service Crossword 2020-09-13

Level 5 Customer Service Crossword crossword puzzle
Across
  1. This payment can be claimed when an unforeseen, exceptional circumstance occurs and does not need to be paid back.
  2. A place we can find daily customized technical assistance based on our QOL returns/feedback.
  3. The period for which a customer reports earnings for and is paid at the end of.
  4. The act of lumpsums and supplements being paid and/or potential debts being raised when Actual Taxable Income information is received.
  5. The screen used when checking if Reco has been completed.
  6. The process of confirming the accuracy of decision through escalation after a customer disagrees with an outcome.
  7. The screen to double-check full entitlement of taxable payments when completing a Non-Lodgement Advice over the phone.
  8. Basketball team TL Daniel would play for if he wasn't working here.
Down
  1. The four principles of Service Australia's Master Plan.
  2. The one page that is mandatory to check at every customer interaction.
  3. This person only needs to report to Services Australia when a change occurs.
  4. A colour that identifies updates to self service needing to be made.
  5. The kind of income do we code when a customer calls to report.
  6. The place of origin of Team Leader Colin's accent.
  7. TL Chris's favourite drink.
  8. Team Leader Kayla's catchphrase.
  9. 2 Forms that are issued when a change of care occurs (no spaces between the answer).

17 Clues: TL Chris's favourite drink. • Team Leader Kayla's catchphrase. • The place of origin of Team Leader Colin's accent. • The four principles of Service Australia's Master Plan. • The screen used when checking if Reco has been completed. • The kind of income do we code when a customer calls to report. • Basketball team TL Daniel would play for if he wasn't working here. • ...

AOHT Delivering Great Customer Service 2019-04-12

AOHT Delivering Great Customer Service crossword puzzle
Across
  1. checkout Using a computer to check out of a hotel instead of interacting with a hotel employee.
  2. A basic category of business activity. This term can describe very specific business activity (e.g., hotel management) or broader business activity (e.g., technology).
  3. A chance to take action or progress in some way.
  4. service A series of activities designed to meet or exceed a customer’s needs and expectations, ultimately resulting in positive word-of-mouth publicity and return business.
  5. Conforming to a standard, rule, or principle.
  6. A business that pays a fee and a percentage of sales to another company in order to sell its goods or to be associated with its brand and use its marketing strategies to operate. McDonald’s and Subway are examples of franchises.
  7. Available on or involving the Internet.
Down
  1. Done at the same time or according to a standard time frame.
  2. A categorized list of terms that are related to a particular topic.
  3. The exchange of information and/or ideas through verbal, nonverbal, or written messages.
  4. Things that are basic and necessary for a decent quality of life. Needs include shelter, food, and clothing.
  5. The general direction in which something tends to move.
  6. Designing something to meet the needs of a specific market; the opposite of standardization.
  7. What a person believes or anticipates will happen.
  8. Term for the first flight attendants; they were all young women.
  9. To have directly observed or participated in an event. There can be positive and negative experiences in customer service, both of which can directly affect a customer’s opinion of a company.
  10. The act of serving or helping another person.

17 Clues: Available on or involving the Internet. • Conforming to a standard, rule, or principle. • The act of serving or helping another person. • A chance to take action or progress in some way. • What a person believes or anticipates will happen. • The general direction in which something tends to move. • Done at the same time or according to a standard time frame. • ...

Chapter 12-15 2013-01-15

Chapter 12-15 crossword puzzle
Across
  1. Is providing solutions to customers' problems by finding products that meet their needs.
  2. The last type of personal selling situation.
  3. The salesperson ask the customer if he or she needs assistance.
  4. May take place in a manufacture's or wholesaler's showroom.
  5. Are the advantages or personal satisfaction a customer will get from a good or service.
  6. May be basic, physical, or extended attributes.
  7. Are reasons for not buying or not seeing the salesperson.
  8. Is a feeling experienced by a customer through association with a product.
Down
  1. Is any form of direct contact between a salesperson and a customer.
  2. The things customers do or say to indicate a readiness to buy.
  3. Is a conscious, logical reason for a purchase.
  4. Is a document that list common objections and possible response to them.
  5. Are words that average customer can understand.
  6. Is obtaining an agreement to buy from the customer.
  7. Matching the characteristics of a product to a customer's needs and wants.

15 Clues: The last type of personal selling situation. • Is a conscious, logical reason for a purchase. • Are words that average customer can understand. • May be basic, physical, or extended attributes. • Is obtaining an agreement to buy from the customer. • Are reasons for not buying or not seeing the salesperson. • ...

Its All About Business 2021-09-22

Its All About Business crossword puzzle
Across
  1. an image, text, or shape depicting name and purpose of a business
  2. someone who buys goods or uses services
  3. short phrase representing beliefs of a business
  4. building where people make goods
  5. jobs people do for others
  6. goods & services that meet customer needs and wants
  7. someone who makes a product or service
  8. products people must have to live
Down
  1. a good that you can read
  2. the buying and selling of goods
  3. buying and selling goods on the internet
  4. a service job that heals
  5. things made or sold and then grown
  6. products people would like but can live without
  7. a service that is sure to keep you safe
  8. service that cares for your teeth and gums

16 Clues: a good that you can read • a service job that heals • jobs people do for others • the buying and selling of goods • building where people make goods • products people must have to live • things made or sold and then grown • someone who makes a product or service • someone who buys goods or uses services • a service that is sure to keep you safe • ...

NGWL 2 2015-03-08

NGWL 2 crossword puzzle
Across
  1. What we create to manage the order in Maxim.
  2. A service enabling a customer to use another provider for STD calls.
  3. NGWL ____________ is completed by Product Connect.
  4. Abbreviation used for Failed Auto Activation.
  5. Other than Faults what kind of Change of Technology does NGWL manage.
  6. Term used to describe customers whom live outside urban areas.
  7. Term used in the NGWL Tracker after NGWL has been offered to the customer.
  8. This must be consulted prior to any PIK Solution.
  9. Who is your NGWL TL?
  10. Another name for TPNI.
  11. System used by all of Telstra to manage Faults.
  12. Team who handles NGWL Faults.
Down
  1. System used by NGWL Team and IS to co-ordinate Fault Assurance Escalations.
  2. Type of antennae used in NGWL PIK Installations.
  3. Some Telstra products are ______ with NGWL.
  4. Another name for the SIK Solution.
  5. Type of order created if customer accepts NGWL and is on an interim service.
  6. One type of Fault Assurance Escalations.
  7. Another name for the PIK Solution.
  8. What is the term when a tech cannot complete NGWL installation.
  9. The type of solution that NGWL is.
  10. System used to cancel Exchange Appointments.
  11. What must be recorded for legal purposes.
  12. Another name for the COMPLEX solution.

24 Clues: Who is your NGWL TL? • Another name for TPNI. • Team who handles NGWL Faults. • Another name for the SIK Solution. • Another name for the PIK Solution. • The type of solution that NGWL is. • Another name for the COMPLEX solution. • One type of Fault Assurance Escalations. • What must be recorded for legal purposes. • Some Telstra products are ______ with NGWL. • ...

FirstImpressions create Lasting Impressions 2018-11-21

FirstImpressions create Lasting Impressions crossword puzzle
Across
  1. Being able to achive a positive outcome when dealing with challenging interactions
  2. A two way process that has to be effective to provide service excellence
  3. It is important to do this to get all the facts from the customer
  4. The process of working towards one common goal
  5. A display of thoughts, feelings and behaviours during any customer interaction
  6. This is developed as a result of a number of positive experiences when interacting with customers
Down
  1. You don't just answer the phone, you are this
  2. A Non-Verbal communcation
  3. Find out if this has been met at hte end of conversation with customer
  4. Happens in any interaction where there are several points of high customer service

10 Clues: A Non-Verbal communcation • You don't just answer the phone, you are this • The process of working towards one common goal • It is important to do this to get all the facts from the customer • Find out if this has been met at hte end of conversation with customer • A two way process that has to be effective to provide service excellence • ...

Marketing Crossword 2022-12-06

Marketing Crossword crossword puzzle
Across
  1. based on loyalty and encourage consumers to purchase from a particular business or to buy a particular brand
  2. guarantees that if a product is found to be defective within the warranty period, it will be repaired or replaced at no cost to the purchaser.
  3. the first step in the sales process, which consists of identifying potential customers, aka prospects.
  4. a feature of a product for sale that makes it attractive to customers
  5. the influences or motivations which determine his buying
  6. act of sending someone or something to a person or place
  7. a motive that can be defended by reasoning or logical argument
  8. practice that contributes to the sale of products
  9. the salesperson simply welcomes the customer to the store
  10. The salesperson asks the customer if he or she needs assistance
Down
  1. process of helping prospective customers make connections between the features a product offers
  2. natural features on the Earth's surface​
  3. the commodities or goods that are bought and sold in business
  4. product's traits or attributes that deliver value to end-users
  5. reasons to purchase based on feelings and emotions
  6. process of directly approaching employers, by visiting or phone calls, and marketing yourself to them
  7. the act of looking forward
  8. reasons a product or service is valuable to a customer
  9. to come near or nearer to something or someone in space,time, quality, or amount

19 Clues: the act of looking forward • natural features on the Earth's surface​ • practice that contributes to the sale of products • reasons to purchase based on feelings and emotions • reasons a product or service is valuable to a customer • the influences or motivations which determine his buying • act of sending someone or something to a person or place • ...

RND Finance 2023-08-24

RND Finance crossword puzzle
Across
  1. The first customer in the MESA region to move to IFS Cloud
  2. First Customer to go live on IFS Cloud
  3. Number of Technical Components in R&D Finance
  4. An IFS core value
  5. 35% of IFS staff are
  6. The most recent IFS Connect was in
  7. The Project that developed the IFS EE
  8. The Month of World Humanitarian Day
  9. IFS 2025 company goal for Customer Satisfaction is this percent
  10. What is the place IFS got in "The Software Report's Top 100 Software Companies list for 2023"
  11. What is the IFS office dog
  12. IFS has been shortlisted this many categories at the ERP Today Awards
  13. Went live with IFS Cloud 23R1 GA on 10th July
  14. Latest acquisition
  15. We will live with this customer in the next 3 cadence
  16. July 4th is the Independence Day of
  17. This newcomer was very much into Music Quizzes
Down
  1. Vice Chairman of the Board at Linköping Hockey Club
  2. Chief Customer Officer of IFS
  3. Partnered with IFS for Racing Success
  4. One of IFS' largest Airline Customers
  5. Our Sustainability Ambassador
  6. IFS Foundation is supporting this village
  7. Most recently married
  8. Pioneer customer Markus R. worked as an advocate
  9. IFS Connect will next come to
  10. Celebrated 25 years of service at IFS recently
  11. The 2023 FIFA Women's World Cup was won by

28 Clues: An IFS core value • Latest acquisition • 35% of IFS staff are • Most recently married • What is the IFS office dog • Chief Customer Officer of IFS • Our Sustainability Ambassador • IFS Connect will next come to • The most recent IFS Connect was in • The Month of World Humanitarian Day • July 4th is the Independence Day of • Partnered with IFS for Racing Success • ...

sales vocab :) 2024-09-23

sales vocab :) crossword puzzle
Across
  1. (Business to Consumer): Sales transactions between a business and individual consumers.
  2. Encouraging a customer to purchase a higher-end product or add-ons.
  3. Turning a prospect or lead into a paying customer.
  4. (Customer Relationship Management): A system for managing a company’s interactions with current and potential customers.
  5. A percentage of sales paid to a salesperson as a reward for their efforts.
  6. A potential customer or client.
  7. The stages of potential sales opportunities from prospecting to closing.
  8. Contacting a prospect after the initial meeting or pitch to maintain engagement.
Down
  1. (Business to Business): Sales transactions between businesses.
  2. The final steps of the sales process where the deal is finalized.
  3. Proposition: A statement that explains how a product solves a problem or improves a situation for the customer.
  4. A reason a prospect might hesitate to buy, which needs to be addressed.
  5. Selling complementary products to an existing customer.
  6. : A sales target set for a salesperson or team.
  7. An individual or organization that has shown interest in your product or service.
  8. A presentation aimed at persuading a prospect to buy.

16 Clues: A potential customer or client. • : A sales target set for a salesperson or team. • Turning a prospect or lead into a paying customer. • A presentation aimed at persuading a prospect to buy. • Selling complementary products to an existing customer. • (Business to Business): Sales transactions between businesses. • ...

Acronyms 2023-01-06

Acronyms crossword puzzle
Across
  1. Affordable Care Act
  2. National Provider Number
  3. Health Care Account
  4. Folder Note
  5. Customer Service Questionnaire
  6. Health Advocacy Solutions
  7. Participating Provider Option
  8. Current Procedural Terminology
  9. Blue Distinction Center
  10. Administrative Services Only
  11. Coinsurance
  12. Blue Cross
  13. Certified Nurse Practitioner
  14. Certified Nurse Midwife
  15. Medical Record
  16. Patient Responsibility
  17. Folder
  18. Medical Doctor
  19. Oklahoma
  20. Developmental Specialist
  21. Behavioral Health Unit
  22. Illinois
  23. Injection
  24. Open Enrollment
  25. Blue on Blue
  26. Texas
  27. Date of Service
  28. Blue Access for Members
  29. Effective
  30. Customer Advocate
  31. Allowed Amount
  32. Standard Authorization Form
  33. Out of Network
Down
  1. Health Saving Account
  2. Automated Eligibility Process
  3. In Network
  4. Customer Advocate Specialist
  5. Flex Spending Account
  6. Qualified Health Plan
  7. Health Maintenance Organization
  8. Place of Treatment
  9. Benefit Agreement
  10. Coordination of Benefits
  11. Fully Insured
  12. Blue Shield
  13. Certificate of Creditable Coverage
  14. Confidential Communication Request Form
  15. New Mexico
  16. Performance Guarantee
  17. Montana
  18. Deductible
  19. Exclusive Provider Option
  20. Length of Stay
  21. Real Time Benefits
  22. Member Profile
  23. Document Control Number
  24. Line of Business
  25. Out of Pocket Maximum
  26. Training Specialist
  27. Durable Medical Equipment
  28. Benefit Value Advisor
  29. Folder Application Facility
  30. Social Security Number

63 Clues: Texas • Folder • Montana • Oklahoma • Illinois • Injection • Effective • In Network • Blue Cross • New Mexico • Deductible • Folder Note • Blue Shield • Coinsurance • Blue on Blue • Fully Insured • Medical Record • Length of Stay • Medical Doctor • Member Profile • Allowed Amount • Out of Network • Open Enrollment • Date of Service • Line of Business • Benefit Agreement • Customer Advocate • Place of Treatment • Real Time Benefits • ...

Marketing Chapters 12-15 Review 2022-01-25

Marketing Chapters 12-15 Review crossword puzzle
Across
  1. method to respond to an objection where you turn the objection into a selling point
  2. type of approach where you ask the customer if they need assistance
  3. understanding customers and building long-lasting relationships with them
  4. the physical attributes of a product
  5. obtaining a positive agreement to buy
  6. type of decision making used to buy expensive, high-risk products such as cars and housing
  7. type of objection where the customer does not want to pay the given price for the product
  8. method to respond to an objection by showing the customer that the product works
  9. closing method where the salesperson explains services that overcome obstacles
  10. type of decision making used to buy low-risk, inexpensive products such as food and household products
  11. type of objection where the customer has concerns about the product itself
  12. type of objection where the customer has a negative opinion about the brand
  13. type of decision making used to buy moderate-risk products such as appliances and electronic goods
  14. method to respond to an objection where you use the testimonial of a satisfied customer
  15. the advantages or satisfaction gained from a product
  16. type of approach where you welcome the customer to the store
  17. concerns, hesitations, or doubts the customer has about buying
  18. buying motive based on feelings
  19. closing method that encourages the customer to choose between two items
  20. type of objection where the customer wants to wait to buy the product
  21. type of communication without using words
  22. type of approach where you make a comment or ask a question about a product a customer is showing interest in
  23. closing method where the salesperson asks the customer for the sale
Down
  1. method to respond to an objection where you ask the customer a question about their objection
  2. recommending additional goods and services to the customer
  3. method to respond to an objection where you acknowledge the objection but offset it with other features of the product
  4. a potential customer, also known as a lead
  5. unfair prejudice or favor towards a specific group of people
  6. vocabulary the average person can understand
  7. type of questions that need to be answered by more than "yes" or "no"
  8. buying motive based in logic
  9. preparation for face to face interactions with customers
  10. closing method used when a product is in short supply
  11. method to respond to an objection where you suggest a different product that meets the customer's needs
  12. selling to other businesses for business use
  13. selling to customers in a store setting
  14. type of objection where the customer does not need the product
  15. method to respond to an objection where you show the customer their objection is false using facts

38 Clues: buying motive based in logic • buying motive based on feelings • the physical attributes of a product • obtaining a positive agreement to buy • selling to customers in a store setting • type of communication without using words • a potential customer, also known as a lead • vocabulary the average person can understand • selling to other businesses for business use • ...

New Hire Review 2024-07-17

New Hire Review crossword puzzle
Across
  1. If your customer is employed through Walmart, what program could we consider for our customer to save them money?
  2. The first At Your Service commitment is the be the _____.
  3. Which tier of our Unlimited Your Way plan includes usage in 20 additional countries aside from the US, Mexico, and Canada?
  4. What do we call the portion of the call where we advise the customer we will be asking questions to find them the best promos/savings/offers?
  5. Where can we access a virtual simulation of a customer's device type?
  6. What feature do we offer customers who are travelling internationally to a covered country?
  7. We use ____ for any troubleshooting call.
  8. CPNI stands for Customer ____ ____ Information.
  9. The type of home internet service that uses glass to move data at the speed of light is called _____.
  10. A good offer should always include the price, product, and the _______.
  11. One example of how we can offer ______, is to take extra time or effort to research an issue or explain things to the customer.
  12. One way to show the customer that we are here for them, is to make sure that we actively ______.
  13. If a customer wants to use their AT&T phone with a new carrier, they will have to first _____ their device.
  14. To rapidly build a quote for a customer, you can access ____ ____ from MST.
  15. What is the tool we use to make changes to a customer's plan, add lines to an account, or process adjustments??
  16. What is the name of the insurance features we offer customers to protect their connected devices?
Down
  1. The customer's 14 day return period is commonly referred to as BRE, which stands for ______ _____ exchange?
  2. During the greeting portion of the call, we should _____ with the customer after acknowledging their issue.
  3. What knowledge article has info on all of our current equipment promotions and discount information?
  4. What is the acronym we can use to help come up with questions that spark conversation and uncover needs?
  5. A Transfer of _____ ______ is when we move a number from one AT&T account to another one under a different account holder.
  6. What feature allows customer to trade in their phone once it's paid up to 50% and do an early upgrade?
  7. Another AYS commitment; we should avoid stuff like jargon by keeping things _____.
  8. We use ________ to get help when we aren't sure what our next steps would be.
  9. If our customer is active military, a veteran, a nurse/doctor, a teacher, or a first responder, they can potentially qualify for one of our ______ ______.
  10. To protect our customers, we use ______ to mask payment info when we are in a WFH role
  11. Unverified callers must verify the number/account they're calling about, the account holder's name, and the account ______.
  12. We pull up all of our tools using the ____ ____.
  13. Every ____ seconds, we need to check back with the customer when we have them on a hold with music.

29 Clues: We use ____ for any troubleshooting call. • CPNI stands for Customer ____ ____ Information. • We pull up all of our tools using the ____ ____. • The first At Your Service commitment is the be the _____. • Where can we access a virtual simulation of a customer's device type? • A good offer should always include the price, product, and the _______. • ...

Unit 6 Manage Customer Needs 2014-08-20

Unit 6 Manage Customer Needs crossword puzzle
Across
  1. A powerful tool than the formal communication channel is word of ___.
  2. A situation in which a customer comes into contact with a brand or company is known as customer touch ___.
  3. Expectations relating to the manner in which they are treated are known as ___ expectations.
  4. Competence, job knowledge, promptness etc meet the ___ expectations of the customers.
  5. Requirements and necessities.
Down
  1. To manage customers' increasing expectation, maintain ___.
  2. Desires of things not possessed or lacking.
  3. Customers would be more resistant to trying the same product or service if the ___ experience was unpleasant.
  4. The interaction between the customer and the customer service provider is termed the moment of ___.
  5. One way to identify the specific needs of customers is to ___.

10 Clues: Requirements and necessities. • Desires of things not possessed or lacking. • To manage customers' increasing expectation, maintain ___. • One way to identify the specific needs of customers is to ___. • A powerful tool than the formal communication channel is word of ___. • Competence, job knowledge, promptness etc meet the ___ expectations of the customers. • ...

Understanding Customer Needs 2017-02-23

Understanding Customer Needs crossword puzzle
Across
  1. create this experience
  2. fourth need
  3. third need
  4. earn customer
  5. first need
  6. hierarchy of needs
  7. product or service, atmosphere, physical plant, 4th factor of positive experience
Down
  1. second need
  2. fifth need
  3. smile sincerely, take genuine interest in needs, treat customers with respect, put your customers at ease
  4. look through customer
  5. first step in understanding customer's
  6. when conditions changes, change

13 Clues: fifth need • third need • first need • second need • fourth need • earn customer • hierarchy of needs • look through customer • create this experience • when conditions changes, change • first step in understanding customer's • product or service, atmosphere, physical plant, 4th factor of positive experience • ...

Current Business Function Codes 2024-07-12

Current Business Function Codes crossword puzzle
Across
  1. Customer Transfer Plus
  2. Bank-to-Bank Drawdown Request
  3. Drawdown Payment
  4. Service Message
Down
  1. Deposit to Senders Account
  2. Customer Transfer
  3. Bank Transfer
  4. Customer or Corporate Drawdown Request

8 Clues: Bank Transfer • Service Message • Drawdown Payment • Customer Transfer • Customer Transfer Plus • Deposit to Senders Account • Bank-to-Bank Drawdown Request • Customer or Corporate Drawdown Request

Customer Service and Sales Vocab Review 2022-11-30

Customer Service and Sales Vocab Review crossword puzzle
Across
  1. A question that begins with do, will, can, and are that can be answered with one work and limits the conversation
  2. The ability to understand and share feelings of another person
  3. Where you are lacking the ability to behave with moral principles
  4. When companies sell their products or services to other businesses
  5. A method of marketing and selling goods and services to consumers in their homes or any other location away from the retail store
  6. The process of matching customer needs and wants to the features and benefits of a product or service
  7. Acting with integrity by being honest, professional, and fair
  8. The advantages a customer gains from a product or service
  9. A document that outlines the company's policies on the way you should conduct yourself at work or when representing your business.
  10. When difficult situations arise, where the ethical course of action will not always be clear.
  11. All the customers the company sells products and/or services to
  12. The tendency toward uniformity in each occurrence
  13. Challenging or disagreeing with something
  14. People within an organization that depend on anyone else within that organization
  15. Questions that begin with who, what, where, when, how and why that encourage a response that cannot be answered with one word
  16. A specific trait about a product or service
  17. Reflects an individual's values and behavior within the workplace.
Down
  1. The process of developing, promoting, and distributing products to satisfy customers’ needs and wants
  2. This reflects you as an individual, when it comes to your personal values and beliefs in your everyday life.
  3. Messages you send others using anything other than words
  4. Information coming directly from customers about the satisfaction or dissatisfaction they feel with a product or service
  5. When a business sells a product or service to an individual customer for their own use
  6. spoken words to communicate
  7. People that purchase goods or services from a business
  8. When companies sell their products or services to customers

25 Clues: spoken words to communicate • Challenging or disagreeing with something • A specific trait about a product or service • The tendency toward uniformity in each occurrence • People that purchase goods or services from a business • Messages you send others using anything other than words • The advantages a customer gains from a product or service • ...

WORKIN IT 2022-12-01

WORKIN IT crossword puzzle
Across
  1. what allows customers to have their units repaired during the first year of ownership
  2. what you tell the customer when setting up service in case they are responsible for the charges
  3. increases sales and is needed to make ice
  4. when you get to eat your food yumm
  5. how to keep a technician from going to the home
  6. warranty provides coverage after the first year
Down
  1. increases your aht
  2. what cleans your floors
  3. an agents best lookup tool
  4. what to do when the customer calls in with a problem appliance
  5. most requested demand from customers
  6. what happens at then end of each call
  7. our favorite time off the phones
  8. what our service technicians do
  9. another brand we provide support for

15 Clues: increases your aht • what cleans your floors • an agents best lookup tool • what our service technicians do • our favorite time off the phones • when you get to eat your food yumm • most requested demand from customers • another brand we provide support for • what happens at then end of each call • increases sales and is needed to make ice • ...

Unit 1 chapter 2 2024-08-19

Unit 1 chapter 2 crossword puzzle
Across
  1. creating, acquiring, and transferring knowledge
  2. ability to change quickly
  3. The time it takes to perform a task
  4. collecting, organizing, analyzing, interpreting, and presenting data
  5. measures the degree to which the output of a process meets customer requirements
  6. Queue time
  7. Errors in service creation and delivery
  8. Ratio of the output of a process to the input
  9. methods of describing and summarizing data using tabular, visual, and quantitative techniques
  10. ability to manufacture different types of products
  11. the ability to change easily
Down
  1. physical performance and characteristics of a good
  2. the ability to respond to changes in volume and type of demand.
  3. quantitative modeling of cause-and-effect relationships between external and internal performance criteria
  4. ability to develop a wide range of customized goods
  5. goods and services, processes, people, and other business activities.
  6. provide the basis for decisions at the level at which they are applied.
  7. provides customer ratings of specific goods and service features.
  8. External and Internal focus
  9. ability to provide goods and services to customers with minimum waste
  10. ability to anticipate, prepare for, and recover from disruptions
  11. A fancy word for fancy time
  12. measurement of sustainability related to, environmental, Social, Economic Factors
  13. quantifies the total revenue or profit each target market customer generates over a buyer’s life cycle.

24 Clues: Queue time • ability to change quickly • External and Internal focus • A fancy word for fancy time • the ability to change easily • The time it takes to perform a task • Errors in service creation and delivery • Ratio of the output of a process to the input • creating, acquiring, and transferring knowledge • physical performance and characteristics of a good • ...

Commercial Crossword 2023-05-15

Commercial Crossword crossword puzzle
Across
  1. Required to be done on every call
  2. Policy that covers employees if they are hurt on the job
  3. How many pieces of information is needed for a Third Party caller for verification?
  4. Policy that covers the service you provide
  5. Application used to sell AZ /Trucking policies
  6. Policy that covers slip and falls
  7. Type of classification in NICO that would cover a Blood Mobile
  8. How long you wait when you hear noise in the background but no customer response
  9. Policy specifically to cover equipment
  10. Sales Notepad used to document
  11. Statement to be read to the customer prior to binding
  12. State that requires a rate form to be filled out if NICO is not available
  13. Application used to service policies
Down
  1. MA Form dealerships require to register a vehicle
  2. Company we send leads to if we cannot insure them
  3. Customers are required to participate in to be written under GEICO
  4. Required Forms to be sent to the customer in PA prior to bind
  5. Email address that PA option forms are required to cc/bcc
  6. Policy type for more than 9 vehicles on GEICO paper
  7. Department who specifically work with GEICO CAU
  8. COMMERCIAL SALES APPLICATION
  9. What you use to review handling or classification questions
  10. Codes used to rate Commercial 3.0 policies

23 Clues: COMMERCIAL SALES APPLICATION • Sales Notepad used to document • Required to be done on every call • Policy that covers slip and falls • Application used to service policies • Policy specifically to cover equipment • Codes used to rate Commercial 3.0 policies • Policy that covers the service you provide • Application used to sell AZ /Trucking policies • ...

Viiz Customer Service Week 2019-09-27

Viiz Customer Service Week crossword puzzle
Across
  1. Billing method where the destination pays for the call
  2. Most important service of our day to day operations
  3. Major USA Telephone Provider
  4. A wireline phone service
  5. Manitoba Telephone Service Company Name
  6. A public telephone that offers pay per use services
  7. Your overall job title!
Down
  1. Where to direct a customer to who is looking for a phone number
  2. Billing method where the caller pays for the call on their phone bill
  3. A wireless phone service
  4. Name of our company!
  5. Department where we conference the caller in with for emergency situations

12 Clues: Name of our company! • Your overall job title! • A wireless phone service • A wireline phone service • Major USA Telephone Provider • Manitoba Telephone Service Company Name • Most important service of our day to day operations • A public telephone that offers pay per use services • Billing method where the destination pays for the call • ...

The Customer Service Experience 2017-10-31

The Customer Service Experience crossword puzzle
Across
  1. Treating everyone with dignity and courtesy
  2. This approach leads to a Positive Experience
  3. Going out of our way to find answers
  4. To be free from disease or pain; Vigor of body, mind, and spirit
  5. The 3.3 million San Diego County residents
  6. Live Well San Diego is the County's?
Down
  1. Being ready to meet customer needs
  2. To acknowledge a job well done
  3. Being efficient with customer's time
  4. Being knowledgeable
  5. To be protected from or not exposed to danger or risk
  6. Cultivating opportunities for all people and communities to grow, connect and enjoy the highest quality of life

12 Clues: Being knowledgeable • To acknowledge a job well done • Being ready to meet customer needs • Being efficient with customer's time • Going out of our way to find answers • Live Well San Diego is the County's? • The 3.3 million San Diego County residents • Treating everyone with dignity and courtesy • This approach leads to a Positive Experience • ...

Customer Service Week 2021 2021-10-03

Customer Service Week 2021 crossword puzzle
Across
  1. Train that carries the same commodity to a destination
  2. Someone who drives the train
  3. Used to be at the end of the train
  4. A place to buy snacks
  5. A department in the NSC
  6. A car type for grain
Down
  1. Joins railcars
  2. Where railcars are switched between carriers
  3. A refrigerated railcar or container
  4. Pulls the train
  5. Type of car
  6. A department in NSC operations

12 Clues: Type of car • Joins railcars • Pulls the train • A car type for grain • A place to buy snacks • A department in the NSC • Someone who drives the train • A department in NSC operations • Used to be at the end of the train • A refrigerated railcar or container • Where railcars are switched between carriers • Train that carries the same commodity to a destination

Customer Service and Sales Vocabulary Review 2021-10-21

Customer Service and Sales Vocabulary Review crossword puzzle
Across
  1. Reflects an individual's values and behavior within the workplace.
  2. Questions that begin with who, what, where, when, how and why that encourage a response that cannot be answered with one word
  3. Messages you send others using anything other than words
  4. Information coming directly from customers about the satisfaction or dissatisfaction they feel with a product or service
  5. This reflects you as an individual, when it comes to your personal values and beliefs in your everyday life.
  6. When difficult situations arise, where the ethical course of action will not always be clear.
  7. Acting with integrity by being honest, professional, and fair
  8. When companies sell their products or services to customers
  9. When a business sells a product or service to an individual customer for their own use
  10. A specific trait about a product or service
Down
  1. People that purchase goods or services from a business
  2. Using spoken words to communicate
  3. People within an organization that depend on anyone else within that organization
  4. Where you are lacking the ability to behave with moral principles
  5. Challenging or disagreeing with something
  6. All the customers the company sells products and/or services to
  7. BusinessSelling When companies sell their products or services to other businesses
  8. A method of marketing and selling goods and services to consumers in their homes or any other location away from the retail store
  9. The ability to understand and share feelings of another person
  10. A document that outlines the company's policies on the way you should conduct yourself at work or when representing your business.
  11. A question that begins with do, will, can, and are that can be answered with one work and limits the conversation
  12. The advantages a customer gains from a product or service
  13. The tendency toward uniformity in each occurrence
  14. The process of developing, promoting, and distributing products to satisfy customers’ needs and wants
  15. The process of matching customer needs and wants to the features and benefits of a product or service

25 Clues: Using spoken words to communicate • Challenging or disagreeing with something • A specific trait about a product or service • The tendency toward uniformity in each occurrence • People that purchase goods or services from a business • Messages you send others using anything other than words • The advantages a customer gains from a product or service • ...

Introduction to Business and Economics 2024-08-29

Introduction to Business and Economics crossword puzzle
Across
  1. a economy where the government makes all economic decisions.
  2. all the tools equipment and machinery used to produce goods.
  3. willingness and ability to start a business.
  4. work performed by people in organizations.
  5. is anywhere buyers and sellers meet to buy and sell goods
  6. all the activities involved in developing and exchanging products.
  7. an individual or group that buys products
  8. what a customer of a service business is called.
  9. a physical item that can be touched
Down
  1. customers who purchase goods for their own use.
  2. money earned in exchange for work
  3. an action or task performed for a fee
  4. when demand is higher than available resources.
  5. economic resources are privately owned by individuals not by the government.
  6. something that a person desires but can live without.
  7. anything bought or sold.
  8. actions taken by two or more businesses to attract customers
  9. something a person must have to survive

18 Clues: anything bought or sold. • money earned in exchange for work • a physical item that can be touched • an action or task performed for a fee • something a person must have to survive • an individual or group that buys products • work performed by people in organizations. • willingness and ability to start a business. • customers who purchase goods for their own use. • ...

Marketing Crossword Puzzzleee 2022-01-21

Marketing Crossword Puzzzleee crossword puzzle
Across
  1. Getting the goods to the customer in exchange for money.
  2. Develop relationships with customers.
  3. Commercials, Billboards, Internet Ads
  4. Surveys, comment cards, etc.
  5. Your commitment to the customer
  6. Vending machines, drive-thrus, etc
  7. Making a product or changing a product to make it more useful
  8. planning, pricing, promotion,selling, and distribution of goods
Down
  1. event that is a limited time offer to increase sales
  2. plays on people’s emotions
  3. where is it located?
  4. shows you the product or name repeatedly
  5. paid promotion for a product
  6. what do you sell?
  7. amount to charge a customer for a good or service the action of helping or doing work for someone
  8. the consumers you're selling to

16 Clues: what do you sell? • where is it located? • plays on people’s emotions • Surveys, comment cards, etc. • paid promotion for a product • Your commitment to the customer • the consumers you're selling to • Vending machines, drive-thrus, etc • Develop relationships with customers. • Commercials, Billboards, Internet Ads • shows you the product or name repeatedly • ...

Marketing Function & Utility 2024-09-19

Marketing Function & Utility crossword puzzle
Across
  1. company offering installation of a new home appliance, saving the customer the effort and ensuring proper setup.
  2. Making products available in convenient locations for consumers.
  3. Clear product descriptions, customer reviews, or in-store demonstrations.
  4. Builds customer relationships and encourages repeat business.
  5. Securing funds for the business to promote products.
  6. Aims to ensure products meet consumer needs and provide value.
Down
  1. Effective _______ ensures efficiency and customer satisfaction.
  2. Offering seasonal items like winter coats before the cold season or providing 24/7 customer service
  3. Determining the value of a product
  4. Offering multiple payment options to make ownership easier.
  5. increase awareness, interest, and ultimately sales.
  6. Value added by transforming raw materials into finished products.
  7. Surveys, focus groups, sales data analysis.

13 Clues: Determining the value of a product • Surveys, focus groups, sales data analysis. • increase awareness, interest, and ultimately sales. • Securing funds for the business to promote products. • Offering multiple payment options to make ownership easier. • Builds customer relationships and encourages repeat business. • ...

Level 5 Customer Service Crossword 2020-09-17

Level 5 Customer Service Crossword crossword puzzle
Across
  1. The place of origin of Team Leader Colin's accent.
  2. The screen to double-check full entitlement of taxable payments when completing a Non-Lodgement Advice over the phone.
  3. The act of lumpsums and supplements being paid and/or potential debts being raised when Actual Taxable Income information is received.
  4. The kind of income do we code when a customer calls to report.
  5. Last of the four principles of Service Australia's Master Plan.
  6. 2 Forms that are issued when a change of care occurs (no spaces between the answer).
  7. The period for which a customer reports earnings for and is paid at the end of.
  8. TL Chris's favourite drink.
Down
  1. The one page that is mandatory to check at every customer interaction.
  2. The process of confirming the accuracy of decision through escalation after a customer disagrees with an outcome.
  3. A place we can find daily customized technical assistance based on our QOL returns/feedback.
  4. Basketball team TL Daniel would play for if he wasn't working here.
  5. This person only needs to report to Services Australia when a change occurs.
  6. A colour that identifies updates to self service needing to be made.
  7. Team Leader Kayla's catchphrase.
  8. This payment can be claimed when an unforeseen, exceptional circumstance occurs and does not need to be paid back.
  9. The screen used when checking if Reco has been completed.

17 Clues: TL Chris's favourite drink. • Team Leader Kayla's catchphrase. • The place of origin of Team Leader Colin's accent. • The screen used when checking if Reco has been completed. • The kind of income do we code when a customer calls to report. • Last of the four principles of Service Australia's Master Plan. • ...

Jonah Clore 2017-01-11

Jonah Clore crossword puzzle
Across
  1. refers to the group of consumers or organizations that is interested in the product, has the resources to purchase the product, and is permitted by law and other regulations to acquire the product
  2. a report or description of an event or experience
  3. convert into or express in the form of currency.
  4. The formal decision making process used when considering the economic feasibility of implementing information security controls and safeguards
  5. connect as or operate with a network
  6. Resources the personnel of a business or organization, especially when regarded as a significant asset.
  7. the action or process of investing money for profit or material result
  8. Service Department Customer service is the process of ensuring customer satisfaction with a product or service. Often, customer service takes place while performing a transaction for the customer, such as making a sale or returning an item.
  9. the action or process of keeping financial accounts
  10. a person's regular occupation, profession, or trade
  11. an amount of money added to wages on a seasonal basis, especially as a reward for good performance.
  12. agree to give or allow (something requested) to
  13. the most important city or town of a country or region, usually its seat of government and administrative center
Down
  1. the ability of a customer to obtain goods or services before payment, based on the trust that payment will be made in the future.
  2. simultaneous execution of more than one program or task by a single computer processor.
  3. a thing that is borrowed, especially a sum of money that is expected to be paid back with interest.
  4. an estimate of income and expenditure for a set period of time
  5. the edge or border of something
  6. Profit Organization A nonprofit organization (NPO) (also known as a non-business entity) is an organization with the purpose of which is something other than making a profit. A nonprofit organization is often dedicated to furthering a particular social cause or advocating for a particular point of view.
  7. To launch is defined as to set something in motion, to start something or to forcefully throw something.
  8. Rate the value of one currency for the purpose of conversion to another
  9. the detailed coordination of a complex operation involving many people, facilities, or supplies.
  10. the personnel of a business or organization, especially when regarded as a significant asset.
  11. general agreement
  12. A lien is a legal right granted by the owner of property, by a law or otherwise acquired by a creditor. A lien serves to guarantee an underlying obligation, such as the repayment of a loan. If the underlying obligation is not satisfied, the creditor may be able to seize the asset that is the subject of the lien.
  13. of directors is a group of individuals that are elected as, or elected to act as, representatives of the stockholders to establish corporate management related policies and to make decisions on major company issues

26 Clues: general agreement • the edge or border of something • connect as or operate with a network • agree to give or allow (something requested) to • convert into or express in the form of currency. • a report or description of an event or experience • the action or process of keeping financial accounts • a person's regular occupation, profession, or trade • ...

Entrepreneurship terms 2023-03-08

Entrepreneurship terms crossword puzzle
Across
  1. #5 for business plan
  2. a fee charged to both the customer and business
  3. to provide your time for someone
  4. O in SWOT
  5. Headline/ #2 for business plan
  6. S in SWOT
  7. privately owned corporation
  8. W in SWOT
Down
  1. article/ #3 for business plan
  2. a thought/ #1 for business plan
  3. the amount a customer pays
  4. T in SWOT
  5. SWOT/ #4 for business plan
  6. physical objects to be sold
  7. money/ #6 for business plan

15 Clues: T in SWOT • O in SWOT • S in SWOT • W in SWOT • #5 for business plan • the amount a customer pays • SWOT/ #4 for business plan • physical objects to be sold • money/ #6 for business plan • privately owned corporation • article/ #3 for business plan • Headline/ #2 for business plan • a thought/ #1 for business plan • to provide your time for someone • ...

Customer Service Desk Reference 2019-09-05

Customer Service Desk Reference crossword puzzle
Across
  1. Provides interpretation services
  2. The financial status for a Provider who has been overpaid
  3. The out-of-pocket maximum for the benefit plan year
  4. A written recommendation from a PCM to receive health care services from another provider
  5. a notice of payment sent as a companion to claim payments sent to providers
  6. A web based tool that allows members and providers to view information online at their convenience
Down
  1. An automated and comprehensive code auditing system
  2. An insurance company recovers from a third party when the action resulting in medical expense (auto accident) was the fault of another person
  3. A negotiation between JHHC and a non-par provider, which allows paying the non-provider at the in-network rate for services provided
  4. Law passed by Congress in 1996 that helps to protect your rights to health coverage
  5. A two digit alphanumeric code that is sometimes found at the end of CPT/HCPCS codes
  6. A type of a health care payment in which a doctor or hospital is paid a fixed amount per patient for a prescribed period of time

12 Clues: Provides interpretation services • An automated and comprehensive code auditing system • The out-of-pocket maximum for the benefit plan year • The financial status for a Provider who has been overpaid • a notice of payment sent as a companion to claim payments sent to providers • Law passed by Congress in 1996 that helps to protect your rights to health coverage • ...

E-COMMERCE 2024-04-20

E-COMMERCE crossword puzzle
Across
  1. Discount offered online
  2. Digital shopping cart
  3. Online marketplace for buying and selling
  4. Person who manages an online store
  5. Digital advertisement
Down
  1. Online customer support
  2. Transferring money online
  3. Sending goods to a customer
  4. Online product reviews
  5. Tracking a package online
  6. Secure online payment system

11 Clues: Digital shopping cart • Digital advertisement • Online product reviews • Online customer support • Discount offered online • Transferring money online • Tracking a package online • Sending goods to a customer • Secure online payment system • Person who manages an online store • Online marketplace for buying and selling

PNP P.A.T.R.O.L. Plan 2030 Crossword 2015-04-22

PNP P.A.T.R.O.L. Plan 2030 Crossword crossword puzzle
Across
  1. performance in pursuit of strategy
  2. Kind of Customer who benefits directly
  3. verb+adjective+noun
  4. delivery of results
  5. Mnemonic for Environmental Scanning
  6. to communicate strategy
  7. analysis of performance deficiency
Down
  1. Customer Value Proposition
  2. service provided to customers
  3. facet of life determined by the value you provide.
  4. PNP Multi-Sectoral Governance Council
  5. the P in PESTEL
  6. second PGS stage
  7. analysis to identify issues and gaps

14 Clues: the P in PESTEL • second PGS stage • verb+adjective+noun • delivery of results • to communicate strategy • Customer Value Proposition • service provided to customers • performance in pursuit of strategy • analysis of performance deficiency • Mnemonic for Environmental Scanning • analysis to identify issues and gaps • PNP Multi-Sectoral Governance Council • ...

Customer Experience Crossword 2024 2024-09-17

Customer Experience Crossword 2024 crossword puzzle
Across
  1. A type of ideation exercise, or, "I can see it"? Word 2
  2. A research metric that is based on a single survey question asking respondents to rate the likelihood that they would recommend a company, product, or service; "________ promoter score"
  3. An "electrifying" type of ideation exercise; word 2
  4. This area collaborates with teams to understand experience data and recommend next steps; customer _______
  5. "Customer & Digital ___________ Team"
  6. An "electrifying" type of ideation exercise; word 1
  7. Title of the CX/DX newsletter; "____ Points"
  8. User interface, abbr.
  9. CX/DX Team value #4 (hint: Sharepoint site banner)
  10. This area leads creation of ideation artifacts like personas; _______ & analysis
  11. A method for obtaining the answer to #1 down
  12. The name of the Viva Engage CX/DX community; "CX & DX ______"
  13. Fictional character based on a composite of real customer data
Down
  1. Soliciting customer _________ helps to uncover insights
  2. CX/DX Team value #1 (hint: Sharepoint site banner)
  3. A type of ideation exercise, or, "I can see it"? Word 1
  4. A collection of reusable components, patterns, guidelines, and documents, used to create cohesive and consistent user interfaces across various products and platforms (2 words)
  5. This area facilitates CX/DX socialization by creating content that makes complex themes accessible; ________ communication
  6. Customer & Digital Experience, abbr.
  7. This area provides recommendations on development of interactions within digital tools and products; UI/UX _______
  8. CX/DX Team value #2 (hint: Sharepoint site banner)
  9. CX/DX Team value #3 (hint: Sharepoint site banner)
  10. voice of the customer, abbr.
  11. A journey ____ uncovers customer moods and touchpoints along the way
  12. An important type of customer
  13. User experience, abbr.
  14. The 2024 CX Day ______ is “Good CX delivers better outcomes for customers, employees and organizations.”

27 Clues: User interface, abbr. • User experience, abbr. • voice of the customer, abbr. • An important type of customer • Customer & Digital Experience, abbr. • "Customer & Digital ___________ Team" • Title of the CX/DX newsletter; "____ Points" • A method for obtaining the answer to #1 down • CX/DX Team value #1 (hint: Sharepoint site banner) • ...

sdgfsdsdssChapter 1.1 Welcome To Retail 2023-01-27

sdgfsdsdssChapter 1.1 Welcome To Retail crossword puzzle
Across
  1. process of selling products and or services to customers in order to earn a profit
  2. keeps products in good condition, displays the merchandise, shows customers how to use items, and provide service
  3. integrates the channels to create a seamless customer experience through the use of technology
  4. produces finished product
  5. person who purchases goods and or services from a business
  6. interconnected system of approaches meant to provide customers with the products and services they want
  7. mom and pop stores; able to tailor their offering to meet the needs of local customers
  8. to provide customers with the merchandise and services they want
  9. intangible, can't be physically owned by a customer
Down
  1. limited to a single or small number of owner investors;these businesses can be large companies with many retail locations
  2. a business or person that sells products and or services to customers
  3. connects customers with the products and service they want and need to purchase
  4. buys large quantities of products directly from a manufacturer and then sells smaller amounts to retailers
  5. are available for customers to use, but are not necessarily systematically connected to each other
  6. a company grants a license to another entity to market and sell its products or service in a particular area
  7. owned by shareholders through publicly traded stock, which usually has numerous stores and centralized decision making
  8. the help,information and recommendation that retail associates give to customers
  9. physical goods that are bought and sold

18 Clues: produces finished product • physical goods that are bought and sold • intangible, can't be physically owned by a customer • person who purchases goods and or services from a business • to provide customers with the merchandise and services they want • a business or person that sells products and or services to customers • ...