customer service Crossword Puzzles

Industry Terminology Crossword 2024-01-11

Industry Terminology Crossword crossword puzzle

Across

manages all of a company's relationships and interactions with their customers and prospects, including documents, key contacts, quotes, etc.
software that integrates voice communications systems with computers for contact center and office automation applications.
determines how a customer's call is routed through the system, and which customer service agent is best suited to handle the call.
technology in which large amounts of data are used to create algorithms that get smarter over time.
the invisible "line" a customer is waiting in before they get to an agent.
the combination of local, long-distance, and international carriers that make up the worldwide telephone network.
refers to any technology involving the development, application, and deployment of telecommunication services for the purpose of electronic transmission of voice, fax, or data, between distant parties.
automatic voice system that customers interact with when they call a business. Some customer questions can be resolved via this system without the need to speak to a live person.
a group of technologies that work to deliver voice and other multimedia sessions over IP networks, most commonly the internet.

Down

term for monitoring, forecasting, and planning for contact center staffing needs.
an application for making telephone calls over the internet using a computing device, rather than a traditional telephone handset.
an integrated and usually automated communications system that coordinates all telephone and electronic contacts between an organization and the public.
a method of directly dialing a phone number without routing calls through an attendant or an automated attendant console. “D.I.D.” is a common term for someone's personal phone number.
the time between the moment your voice is transmitted, and the moment it reaches its destination.
helps monitor and improve the quality of performance of the contact center.
the hardware and software that comprise a traditional business telephone system.
allow inbound calls to be directed to a set of employees and ring all phones at the same time.
used to connect different softwares together in an integration.

18 Clues: used to connect different softwares together in an integration. • the invisible "line" a customer is waiting in before they get to an agent. • helps monitor and improve the quality of performance of the contact center. • the hardware and software that comprise a traditional business telephone system. • ...

Hospitality and Tourism 2024-09-25

Hospitality and Tourism crossword puzzle

Across

model used by airlines to reduce planes
The commercial organization and operation of vacations and visits to places of interest.
All air travel
Activities provided at venues such as zoos, museums, theaters, gyms, and sports venues.
national parks in Utah
Preparing or serving meals, snacks, and drinks.

Down

Pleasure voyages with the use of ships
Service The assistance and advice provided by a company to those people who buy or use its products or services.
Sleeping accommodations for one or more nights.
The friendly and generous reception and entertainment of guests, visitors, or strangers.
Moving people or goods from one place to another.

11 Clues: All air travel • national parks in Utah • Pleasure voyages with the use of ships • model used by airlines to reduce planes • Sleeping accommodations for one or more nights. • Preparing or serving meals, snacks, and drinks. • Moving people or goods from one place to another. • Activities provided at venues such as zoos, museums, theaters, gyms, and sports venues. • ...

Supplier Management Crossword 2023-12-29

Supplier Management Crossword crossword puzzle

Across

This countries national sport is table tennis
An Evergreen vessel got stuck here for 6 days
This customer was founded in 1985
Chess was invented in this country
Americas Team
This vessel covers large distances and calls main ports
An object used to hold or transport something
Clothing brand is called Dip
Company we work for
Shortcut between Atlantic and Pacific Ocean

Down

Lotus is the national flower for this country
This person founded American Messenger Company
They provide destination cargo management
This customer has 15,115 stores throughout US and Canada
We provide these quarterly to our customers
Type of ocean transportation
John Cena has starred in their commercials
St. Peter's Basilica is the largest church in this country
This customer has products you use outside

19 Clues: Americas Team • Company we work for • Type of ocean transportation • Clothing brand is called Dip • This customer was founded in 1985 • Chess was invented in this country • They provide destination cargo management • John Cena has starred in their commercials • This customer has products you use outside • We provide these quarterly to our customers • ...

Sales Promotion 2023-07-16

Across

a coupon voucher is given to the customer
offering products at less than list price
customer is given a coupon on purchase of a product
product sold on instalment basis at zero percent rate of interest
offering another product along with the purchase of a main product
customer is offered facility to win instant gift on purchase of a product

Down

offering product at special price to clear off excess inventory
offering of free sample product
part of product price is refunded to the customer
consumer participate in competitive events organised by the fir
offering some extra quantity of the product as a gift to the customer

11 Clues: offering of free sample product • a coupon voucher is given to the customer • offering products at less than list price • part of product price is refunded to the customer • customer is given a coupon on purchase of a product • offering product at special price to clear off excess inventory • consumer participate in competitive events organised by the fir • ...

Customer Obsession 2012-11-29

Across

In which color is pedestrian walkways marked in?
In which department does the Customer order start?
Who are the eyes and ears to our Customers?
Our General Manager name is?
Who can supply new badge to me incase I will loose it or forget it?
The top expectation from me is?

Down

If fire alarm goes off and it is ringing continuously, where do you have to report to?
Who founded Amazon?
What is the safety term for accident which almost happened?
The language Amazon use is?
What color floor markings is used to indicate the PIT routes?

11 Clues: Who founded Amazon? • The language Amazon use is? • Our General Manager name is? • The top expectation from me is? • Who are the eyes and ears to our Customers? • In which color is pedestrian walkways marked in? • In which department does the Customer order start? • What is the safety term for accident which almost happened? • ...

Top Customer 2023-03-31

Across

We want to improve the contribution of ____ customers.
We want to increase the share-of-wallet of ____ customers.
Top customers are ____ cusomters with a deposit relationship of $25,000 or greater.
We will ____ certain fees for our Top Customers.
It is our goal to eliminate ____ in our Top Customer Action Plan.

Down

We can find our Top Customer fee waiver list on the ____.
We should ____ tell our customers about our Top Customer Program.
We want to increase the ____ of our Top Customers.
Our Top Customer program is a ____ program.
It is our job to ____ the bar for our Top Customers.
We call our Top Customers ____ a year to express our appreciation.

11 Clues: Our Top Customer program is a ____ program. • We will ____ certain fees for our Top Customers. • We want to increase the ____ of our Top Customers. • It is our job to ____ the bar for our Top Customers. • We want to improve the contribution of ____ customers. • We can find our Top Customer fee waiver list on the ____. • ...

Customer Experience 2021-10-19

Across

you might need to build one of these to empathize with your customers
splitting up customers into groups
a moment where your opinion of a brand is formed
a fixed and universal type of data
parts of a business which operate independently and avoid sharing information

Down

this will predict customer behavior more than other metrics.
any interaction that a customer has with the brand
the rate at which customers leave your business
the act of tailoring an experience or communication based on information a company has learned about an individual.
measures of quantitative assessment
Steve Jobs said start with the technology and work back towards the experience

11 Clues: splitting up customers into groups • a fixed and universal type of data • measures of quantitative assessment • the rate at which customers leave your business • a moment where your opinion of a brand is formed • any interaction that a customer has with the brand • this will predict customer behavior more than other metrics. • ...

Customer Experience 2021-10-19

Across

you might need to build one of these to empathize with your customers
splitting up customers into groups
a moment where your opinion of a brand is formed
a fixed and universal type of data
parts of a business which operate independently and avoid sharing information

Down

this will predict customer behavior more than other metrics.
any interaction that a customer has with the brand
the rate at which customers leave your business
the act of tailoring an experience or communication based on information a company has learned about an individual.
measures of quantitative assessment
Steve Jobs said start with the experience and work back towards this

Customer Care 2024-02-14

Across

retention
hit & run
protecting our loved ones
transportation during loss
help loss ratio

Down

customer only has one policy
accident forgivenenss
calls to terminate - what do you do?
one car on the policy & total loss claim
better protection
five star rating

11 Clues: retention • hit & run • help loss ratio • five star rating • better protection • accident forgivenenss • protecting our loved ones • transportation during loss • customer only has one policy • calls to terminate - what do you do? • one car on the policy & total loss claim

Customer Relationships 2024-04-30

Across

parties invest to expand both businesses
each sale is a separate exchange
seller uses expertise for customized solution
concerns not to continue
buyer and seller commit to expand

Down

sales pitch is standardized
tailoring sales pitch to customer needs
number of steps in the typical sales process
buyer needs expertise from seller
buyer purchases out of habit
request for decision

11 Clues: request for decision • concerns not to continue • sales pitch is standardized • buyer purchases out of habit • each sale is a separate exchange • buyer needs expertise from seller • buyer and seller commit to expand • tailoring sales pitch to customer needs • parties invest to expand both businesses • number of steps in the typical sales process • ...

Orders Team Crossword Puzzle 2026-01-23

Orders Team Crossword Puzzle crossword puzzle

Across

Finance Which payment method will DB not allow to be used twice on the same order?
Which tag will you add to the email if the customer is upset or needs to be escalated for any reason?
New Order What is the subject of the email that you will always email our manufacturers on?
What is the name of the Head of Customer Success - After Sales?
If the customer has received their ring and would like to change the ring size, which process will you initiate in DB?
If the customer has received their ring and would like to change the diamond and/ or the setting, which process will you initiate in DB?
If the customer wants to change the setting on an order that is currently in progress what button will you use?
Which Front folder should you always review before logging off at the end of your shift?
X Which tag will need to be on the email for it to be in the Orders Team's inbox?
What is the name of the AI Generated signature that we use when emailing burning customers?
What will you do with important links in Front that are added to the internal comments?
What will you do with an email if we are waiting on a response from a manufacturer?

Down

Is increasing the width of the shank considered a modification or a custom design?
What is the last word in the subject of the email that you will always email our customers on?
If a customer emailed in asking to change the address on their order to a HFPU which tag will you add to the email?
What are the prewritten responses saved in Front called?
For Pick Up What does HFPU stand for?
Which group of diamond sellers does not rush their diamonds?
What is the payment status called when we have received and successfully processed the customer's payment?
Design Is adding melee to a setting that doesn't have melee considered a modification or a custom design?

20 Clues: For Pick Up What does HFPU stand for? • What are the prewritten responses saved in Front called? • Which group of diamond sellers does not rush their diamonds? • What is the name of the Head of Customer Success - After Sales? • X Which tag will need to be on the email for it to be in the Orders Team's inbox? • ...

Retail 2016-08-17

Across

First thing you should do when you see a customer
Another word for someone who makes a purchase
What angry customers might make to the store manager
To give money back
Ensures that shops operate fairly
Add on sales help with this
The opposite to buy
Proof of purchase
Display goods for sale
The amount of customers that come through the door

Down

Trade union for Retail industry
Legislation in place that replaces Sale of Goods Act
There are lots of these controlling the sale of alcohol
A shop needs one of these to sell alcohol
Customer retention
Encourage to buy
The abbreviation for closed circuit television
On ____; offered at lower price
Passageway in shop
Customer wishes to bring an item back
Extra money in the till to give change to customers

21 Clues: Encourage to buy • Proof of purchase • Customer retention • To give money back • Passageway in shop • The opposite to buy • Display goods for sale • Add on sales help with this • Trade union for Retail industry • On ____; offered at lower price • Ensures that shops operate fairly • Customer wishes to bring an item back • A shop needs one of these to sell alcohol • ...

MV DISPATCH 2019-10-15

Across

ON TIME PERFORMANCE
TOOL USED TO MONITOR OTP
CANCELATION USED WHEN THERE IS A BOOKING ERROR
TRIPS NOT ASSIGNED TO DRIVERS
TRANPORTATION DISADVANTAGE
COORDINATES ADDRESS IS SET TO
CANCELATION THAT SHOULD NOT BE USED
AMERICANS WITH DISABILITIES ACT
TOOL USED TO SCHEDULE TRIPS
DRIVERS WITH SERIOUS SITUATIONS GO HERE
REPORT FILLED OUT FOR DRIVER OR DISPATCHER ISSUES
61 MINUTES LATE OR MORE AND CUSTOMER WAS NOT TRANSPORTED

Down

PERSON WHO HELPS CUSTOMERS AND DRIVERS
USED TO TRACK DRIVERS DWELLING
GAME PLAYED BY DISPATCHERS,SCHEDULERS,AND ACCOUNTING
USED TO TRACK DOWN DRIVERS
USED TO VERIFY ADDRESSES AND HELP DRIVERS GET TO LOCATIONS
CANCELATION WITHIN THE HOUR OF SCHEDULED PICK UP TIME
CUSTOMER WHO IS NOT READY TO GO AND DRIVER WAITED ALLOTED TIME
TRIP BOOKED FOR CUSTOMER DURING B LEG WHEN THEY NEED MORE TIME
USED TO TRACK DELAYED CUSTOMERS
TOOL USED IN TRAPEZE TO DOCUMENT

22 Clues: ON TIME PERFORMANCE • TOOL USED TO MONITOR OTP • USED TO TRACK DOWN DRIVERS • TRANPORTATION DISADVANTAGE • TOOL USED TO SCHEDULE TRIPS • TRIPS NOT ASSIGNED TO DRIVERS • COORDINATES ADDRESS IS SET TO • USED TO TRACK DRIVERS DWELLING • USED TO TRACK DELAYED CUSTOMERS • AMERICANS WITH DISABILITIES ACT • TOOL USED IN TRAPEZE TO DOCUMENT • CANCELATION THAT SHOULD NOT BE USED • ...

Trojan Crossword 2023-09-23

Across

Number of wheels on Hounsfield's camper van
Largest customer for Trojan vans
Location of late 20's onwards Trojan Factory
WW2 starter pack
Number of moving parts in a Pre-War Trojan Engine
Pre-war prop drive Trojan Car
Founder of Trojan
Type of tyres on first Trojan vehicles

Down

Manufacturer of Post-War Trojan diesel engines
Minature Trojan Tractor
Trojan engine to power a push bike
Longest Serving Trojan Managing Director
1960's Trojan made sports car
What is using a Pre-War Trojan car cheaper than doing?
Type of Trojan owned by our King
Location of WW2 Trojan satalite factory
Post- War Trojan van customer who made their own bodies completely out of fibre glass
Mid 30's Trojan luxury car
Name of 30's and late 50's Trojan van
Main customer for Trojan ice cream vans

20 Clues: WW2 starter pack • Founder of Trojan • Minature Trojan Tractor • Mid 30's Trojan luxury car • 1960's Trojan made sports car • Pre-war prop drive Trojan Car • Largest customer for Trojan vans • Type of Trojan owned by our King • Trojan engine to power a push bike • Name of 30's and late 50's Trojan van • Type of tyres on first Trojan vehicles • ...

Apernde vocabulari 2026-01-29

Across

a la marca Brand loyalty
Customer
Franchise
publicitaria Advertising campaign
Advertisement
comercial Commercial strategy

Down

de marca Brand identity
Merchandising
Advertising
del cliente Customer loyalty
mundial Global brand
de consumo Consumer society
client
del consumidor Consumer behaviour
Company

15 Clues: client • Company • Customer • Franchise • Advertising • Merchandising • Advertisement • mundial Global brand • de marca Brand identity • a la marca Brand loyalty • de consumo Consumer society • del cliente Customer loyalty • comercial Commercial strategy • del consumidor Consumer behaviour • publicitaria Advertising campaign

Steps to remember when placing an order. 2017-05-04

Steps to remember when placing an order. crossword puzzle

Across

Always_ the customer for shopping with us.
In order to populate the customers information you must_ their account
Select this button to begin your order.
Search Criteria, Product ID is located under this section.
In the payment section you should click_to get credit card payment.

Down

You should always acknowledge_ members, or offer this program.
Always_ who you are speaking with.
This is something that is emailed to the customer to reduce the price of their order, or a special.
Always offer _ _, or customer can wait on their email.
To locate a specific customer for a specific store.
Always provide_ _ so the customer can have a estimation when they should receive their package.
This section is where you will find your items, or shopping cart

12 Clues: Always_ who you are speaking with. • Select this button to begin your order. • Always_ the customer for shopping with us. • To locate a specific customer for a specific store. • Always offer _ _, or customer can wait on their email. • Search Criteria, Product ID is located under this section. • You should always acknowledge_ members, or offer this program. • ...

Comment Class and other Definitions 2014-10-06

Comment Class and other Definitions crossword puzzle

Across

Please do not call me at work again.
Account holder on first loan
customer is still in verification and they want to increase the loan amount
used to deposit and withdraw funds
Status Did you receive my Docs?
Prefunding, First time applicant
system or Risk department has declined a loan
This has been set due to a payment being stopped
Currently is not serviced
customer has made changes to the application
the period of time to wait until the original payment has been cleared
a loan repaid over time
an error has been submitted and needs further review
application is submitted through the decision engine.

Down

Customer no longer wants their loan and is within 5 bbd
How much is my finance Charge?
process of removing a bbf to allow the company to deposit and withdraw funds.
documents needed to be sent in for review
the correct process on how o handle specific situation
I want to process a payment
prospective customer that received a mailer
post usage
if an account is viewed as fraudulent
Opt out requests
updating personal information online
Code a 6 digit number needed to confirm email address and complete an application.
How come I have had to call back multiple times today to just get my question resolved.
what do I get if I complete the courses?
Requirements must be 18 years of age
due to a tornado I am unable to make my upcoming payment
When will my funds be deposited?
no outstanding loan
questions asked prior to taking payment
term used to describe the progression of the steps the customer goes through

34 Clues: post usage • Opt out requests • no outstanding loan • a loan repaid over time • Currently is not serviced • I want to process a payment • Account holder on first loan • How much is my finance Charge? • Status Did you receive my Docs? • Prefunding, First time applicant • When will my funds be deposited? • used to deposit and withdraw funds • Please do not call me at work again. • ...

Vision 2025-01-10

Across

If vision is reading 20/40 in one eye and 20/200 in the other due to permanent damage caused by ________, eye injury, or disease, a non-commercial license can be issued with an F restriction.
The vision exam can be conducted by credentialing personnel, _____, or licensed eye specialist.
The revocation for ________ field of vision cannot be cleared in the field.
A reading of 20/40-2 would be considered 20/___.
At the customer’s request, they can attempt to pass the vision test without ___________ to remove a B restriction.
“HM” indicated that the customer can only see _______.
_________ refers to a customer who uses 1 eye for distance vision and 1 eye for up-close vision.
If a customer returns to the office, before seeing an eye specialist, and asks to be ___________, _________ the customer’s vision.
Report of Eye Exam(72010) can be submitted by mail to the _______ Vision Section.
Restriction G.
In addition to alphabetical slides in each vision machine, we have one _________ only slide.
Place your _____, and office number in upper right corner of form, and return form to the customer.

Down

Visual acuity of 20/40 and 20/______ meets the requirements to revoke and refer.
Vision forms must be retained for a period of ________ per office policy.
Letters on line 7.
If question 5 on the HSMV 72010 is marked as yes.
If the customer’s Florida or Out-of-state license will be expiring within ___ days, you can issue a ___ day temporary permit.
. If a customer states they have permanent _________, B restriction should not be added provided they do not use glasses or contacts to pass the vision test.
ORION accepts readings in increments of ______.
____________, Form HSMV 72219.

20 Clues: Restriction G. • Letters on line 7. • ____________, Form HSMV 72219. • ORION accepts readings in increments of ______. • A reading of 20/40-2 would be considered 20/___. • If question 5 on the HSMV 72010 is marked as yes. • “HM” indicated that the customer can only see _______. • Vision forms must be retained for a period of ________ per office policy. • ...

Accounting System 2023-05-15

Across

a system that recognises there aretwo sides to every transaction.
the unsold goods of a business involved in buying and selling at a particular point in time
is an equation that represents the relationship between assets, liabilities and capital.
explain why the journal entry is being made
Deposited cash into bank
a document that a business issues to its customer asking the customer to pay for the goods or services supplied tothem on credit.
Increase in assets, decrease in capital
a bank account that has a negative balance
encourages a customer to pay quickly
a document given to a customer when goods sold on credit are returned to the seller

Down

a reduction in the selling price of goods made by one trader to another
is an account used to record the revenue and expenses of a business
the net cost of the goods sold to customers
the owner of a business is personally responsible for all the debts and losses of that business
a figure that is found by adding up two or more figures but which is lower than the correct figure
the additional cost charged by the seller to deliver goods sold
the money invested in a business by its owner.
is a book of prime entry and is also part of the ledger system replacing separate cash and bank ledger accounts.
a book of prime entry for recording transactions and events for which there is no other bookof prime entry.
a customer that owes the business money
ledger the book that contains the individual accounts of all the business’s credit customers

21 Clues: Deposited cash into bank • encourages a customer to pay quickly • a customer that owes the business money • Increase in assets, decrease in capital • a bank account that has a negative balance • the net cost of the goods sold to customers • explain why the journal entry is being made • the money invested in a business by its owner. • ...

Complaints Handling - Internal Process 2021-03-01

Complaints Handling - Internal Process crossword puzzle

Across

The complaint is in favor of the Bank
The process to ensure that customer is always informed of the progress
The gathering of evidences from all concerned parties
Another word for complaint
A response that is sent to customers to inform them that we are still investigating their matter

Down

the final reply that the complaint's owner send to the customer who complained
internal platform to log a complaint
Let the customer know you receive his/her complaint
A quarterly reporting for complaints is being submitted to them
the feeling shared by the customer when he/she complains
When a complaint is in favor of the customer

11 Clues: Another word for complaint • internal platform to log a complaint • The complaint is in favor of the Bank • When a complaint is in favor of the customer • Let the customer know you receive his/her complaint • The gathering of evidences from all concerned parties • the feeling shared by the customer when he/she complains • ...

Complaints Handling - Internal Process 2021-03-01

Across

The process to ensure that customer is always informed of the progress
the final reply that the complaint's owner send to the customer who complained
When a complaint is in favor of the customer
the feeling shared by the customer when he/she complains

Down

The complaint is in favor of the Bank
A quarterly reporting for complaints is being submitted to them
Let the customer know you receive his/her complaint
internal platform to log a complaint
Another word for complaint
A response that is sent to customers to inform them that we are still investigating their matter
The gathering of evidences from all concerned parties

Sales Promotion 2023-07-16

Across

a coupon voucher is given to the customer
offering products at less than list price
customer is given a coupon on purchase of a product
product sold on instalment basis at zero percent rate of interest
offering another product along with the purchase of a main product
customer is offered facility to win instant gift on purchase of a product

Down

offering product at special price to clear off excess inventory
offering of free sample product
part of product price is refunded to the customer
consumer participate in competitive events organised by the fir
offering some extra quantity of the product as a gift to the customer

National Service 2024-06-04

Across

Liberty
Having to do with a country
Not cheap
Selecting / Deciding
Opposite of sane
Possibility

Down

Decision
To donate one's time
The stuff you use to pay for things
Greet / Meet
The event at which you choose a leader
Opposite of old
Sufficient

13 Clues: Liberty • Decision • Not cheap • Sufficient • Possibility • Greet / Meet • Opposite of old • Opposite of sane • To donate one's time • Selecting / Deciding • Having to do with a country • The stuff you use to pay for things • The event at which you choose a leader

Logistics vocabulary 2019-06-23

Across

a synonym for stock
amount of goods which are necessary to ensure orders can be carried out with no delays
a document which is sent with an order with Details of quanties and items oredered
the hours a worker must work per day in a production facility. This can be early, late or night
a series of conditions for transporting, insuring and delivering goods, eg CIF
a place where goods are stored
goods sold in small amounts or single units
a document from a customer with details of products that he/she wants to purchase
a Vehicle used to pick or store products on high storage spaces
products entering a warehouse
a synonym for producer
a storage place using vertical and not horizontal space
products which have left a warehouse but have not yet reached the customer

Down

a person or company who sells good to a customer
a vehicle used to Transport bulky packages or pallets
a System of Picking products to complete an order. The storage place is indicate by a light signal
a place where products are stored within the warehouse
this indicates the quality of deliveries from a Company to a customer and includes statistics such as delivery time etc
goods which are purchased from foreign suppliers
producing or preparing a product according to specific customer requirements
sending goods from a Company to a customer
amount of products which can be stored in a warehouse or products which can produced at a given time
a synonym for freight
a place where trucks are loaded
before goods can enter a foreign Country they are inspected and approved
These are items which are dangerous and must be stored and transported with care
goods sold in bulk
goods which are sold to customers abroad
completing an order by collecting all necessary items from the warehouse
this is used to package large items or packages

30 Clues: goods sold in bulk • a synonym for stock • a synonym for freight • a synonym for producer • products entering a warehouse • a place where goods are stored • a place where trucks are loaded • goods which are sold to customers abroad • sending goods from a Company to a customer • goods sold in small amounts or single units • this is used to package large items or packages • ...

Qualities of Our People 2015-11-29

Qualities of Our People crossword puzzle

Across

Contribute to a culture that is professional, attentive and adaptive to the needs of our customers and business partners
Provide quality customer service, keeping customer needs and expectations at the center of all we do
Strive to improve upon and constructively challenge what has been established, introduce new ideas, and provide better solutions
Leverage data to guide fact-based choices and decisions
Maintain focus as you work toward your objectives and adhere to the capabilities required for success in your role
Embrace and enable an inclusive environment where you and others are valued for bringing your best self to work

Down

Focus on strong execution and the best way to achieve individual and team goals and objectives
Own your decisions, behaviors and results by taking responsibility for achieving individual and team goals and objectives
Master your role and develop a comprehensive understanding of your work, Liberty Mutual Insurance and how you contribute to our success
uphold a high level of curiosity and interest in new possibilities
Demonstrate the flexibility to respond immediately to critical situations

11 Clues: Leverage data to guide fact-based choices and decisions • uphold a high level of curiosity and interest in new possibilities • Demonstrate the flexibility to respond immediately to critical situations • Focus on strong execution and the best way to achieve individual and team goals and objectives • ...

How Well Do You Know OpticsPlanet?! 2014-09-12

How Well Do You Know OpticsPlanet?! crossword puzzle

Across

Main function of Operations Support.
According to the portal, how many stores do we have?
Telephone Response Team Lead.
What little animal went to the market, and what little animal stayed home? What little animal had roast beef, and what little animal had none?
Customer Care manager.
Where you clock in/out, take your breaks, and punch out for lunch.
Customer Care manager.
One of our Special Channels shopping carts.
Operations Support Team Lead.
Where our main building is located.
Phone system used in Customer Care
Communication answered by TRT.
Where our shipping facility is located.
Secured method of Payment.
Written Response Team Lead.

Down

One of our company's fearless leaders.
Game to challenge your co-workers in the Annex.
Happiest day of the week! :)
Your Destination for Sport Optics, Hunting Gear, Sunglasses & More!
Telephone Response Team Lead.
Worst day of the week. :(
Specific discount code added to a customer's order.
We are the largest retailer of this popular product.
Our ancient order management system.
The wing where Customer Care is located.
Credit Card code needed for customer identity protection.
The thing that breaks all the time (5 letters)
Internal OpticsPlanet report systems.
The other one of company's our fearless leaders.
Communication answered by WRT.

30 Clues: Customer Care manager. • Customer Care manager. • Worst day of the week. :( • Secured method of Payment. • Written Response Team Lead. • Happiest day of the week! :) • Telephone Response Team Lead. • Telephone Response Team Lead. • Operations Support Team Lead. • Communication answered by TRT. • Communication answered by WRT. • Phone system used in Customer Care • ...

Crossword Purchasing 2015-08-10

Across

profit. One of our most important "sources of energy" is?
When customers need products urgently, do they accept a higher or lower price?
Other word for Purchasing plan
How can the performance of the purchasing department be measured?
How can we achieve savings in purchasing?
To continue growing successfully in a highly competitive market it is necessary to promote a
Assurance What role does central purchasing play in the Würth Group?

Down

What beats the price?
What is certainly our most important instrument when it comes to increasing both customer commitment and market penetration?
level of customer …!
What is purchasing responsible for? Total Cost of…?
you Two very important words you should always say to a customer
Purchasing agent's job
How many percent should be processed through the Central purchasing department?
do not know Four words you should never say to a customer

15 Clues: level of customer …! • What beats the price? • Purchasing agent's job • Other word for Purchasing plan • How can we achieve savings in purchasing? • What is purchasing responsible for? Total Cost of…? • profit. One of our most important "sources of energy" is? • do not know Four words you should never say to a customer • ...

Chapter 21 Vocab Crossword Puzzle 2023-03-23

Chapter 21 Vocab Crossword Puzzle crossword puzzle

Across

offering products to customers through media such as catalogs, direct mail, telemarketing, email marketing and websites
a product that offers different features and options for the consumer
product identification labels containing a unique set of vertical bars that computer scanning equipment can read
a large building designed to accumulate and redistribute products efficiently
the amount of satisfaction received from using a product or service
channel in which one organization takes a leadership position to benefit all channel members
the physical product in its simplest form

Down

buildings used to store large quantities of products until they can be sold
a group of similar products with obvious variations in the design and quality to meet the needs of distinct customer groups
a process in which products are packed in large shipping containers at the factory and then shipped using a number of transportation methods before being unpacked
the complete set of all products a business offers to a market
businesses that participate in activities that transfer goods and services from the producer to the user
includes additional features that are not part of the physical product but increases its usability
a name, symbol, word, or design that identifies a product, service, or company

14 Clues: the physical product in its simplest form • the complete set of all products a business offers to a market • the amount of satisfaction received from using a product or service • a product that offers different features and options for the consumer • buildings used to store large quantities of products until they can be sold • ...

Service 2018-11-30

Across

What directs an organization
Another word for dedication
Needed in order to be fully dedicated to something
An important quality when things change unexpectedly

Down

What you take on as part of service
Good service requires this attitude
Someone you can rely on is this
Skill needed when you reach the limit of what you can do

8 Clues: Another word for dedication • What directs an organization • Someone you can rely on is this • What you take on as part of service • Good service requires this attitude • Needed in order to be fully dedicated to something • An important quality when things change unexpectedly • Skill needed when you reach the limit of what you can do

Service 2021-04-25

Across

Have pure motivation.
Provide strength to others.
Give what you have to help.
Do it.

Down

Be aware of those in need.
Go and see.
Give with a willing heart.
Support them completely.

8 Clues: Do it. • Go and see. • Have pure motivation. • Support them completely. • Be aware of those in need. • Give with a willing heart. • Provide strength to others. • Give what you have to help.

Community Service 2022-04-28

Across

The fact or condition of being regarded or treated as more important
People in general considered as a whole
The quality of being honest and having strong moral principles
Not making or conducted primarily to make a profit
Quick to notice things
A special assignment that is given to a person or group

Down

The act of forming or establishing something
Sympathetic pity and concern for the sufferings or misfortunes of others
The practice of being or tendency to be optimistic in attitude
A person who freely enlists for service
Joint operation or action
The ability to understand and share the feelings of another
Concerned more with the needs and wishes of others than with one's own

13 Clues: Quick to notice things • Joint operation or action • A person who freely enlists for service • People in general considered as a whole • The act of forming or establishing something • Not making or conducted primarily to make a profit • A special assignment that is given to a person or group • The ability to understand and share the feelings of another • ...

Service Expectations 2023-07-25

Across

One of the 3 F's
JCU was established in what month?
Admit and apologize when you make a mistake rather than blaming someone else or waiting for someone to find out.
Ask a member for this before you ask for their account number
We will ____look for opportunities that will enhance our ability to serve our members.
Manager who should be communicated to before communicating above them.
When leaving a voicemail for someone how many times should you proved your name and phone number?
The 2nd R in "The Three R's"

Down

"I go beyond the extra mile to provide ___ service"
"Members always come first! They are not an ____ of our work, but the reason for it"
Understand that a __ is not personal- you presented a choice, and they made the choice, it is as simple as that.
___ is a choice and yours is contagious
"____ members waiting to be served by establishing eye contact and thanking them for waiting"

13 Clues: One of the 3 F's • The 2nd R in "The Three R's" • JCU was established in what month? • ___ is a choice and yours is contagious • "I go beyond the extra mile to provide ___ service" • Ask a member for this before you ask for their account number • Manager who should be communicated to before communicating above them. • ...

Barclays Training 2022-08-04

Across

What does TED stand for?
How many months does a customer have to go to the FOS once given FOS rights
A letter we send on Day 5
one of the 4 customer types
How many days do we have to resolve a payment related complaint
You can find customer complaint letters here

Down

This letter is sent when resolving a case after day 4
our main customer system
Sign of dissatisfaction resolved with an apology or explanation
How many weeks do we have to resolve a non payment related complaint
one of the 4 stages of the conversation cycle
System for sending emails and secure messages
This is when we choose not to investigate a complaint
This letter is sent if we resolve a complaint days 0-3

14 Clues: our main customer system • What does TED stand for? • A letter we send on Day 5 • one of the 4 customer types • You can find customer complaint letters here • one of the 4 stages of the conversation cycle • System for sending emails and secure messages • This letter is sent when resolving a case after day 4 • This is when we choose not to investigate a complaint • ...

HETS - First Shift CSW 2024 Crossword 2024-10-15

HETS - First Shift CSW 2024 Crossword crossword puzzle

Across

The month fall peak begins
The month Spring peak begins
______ questions are used to generate multiple question variations for a single question
where tickets for escalated issues are assigned
Browser extension to monitor test taking
when an agent is assigned a new call/chat and no contact is made by the customer.
call or chat when an agent and customer have made contact and shared information and the customer stops respondin
Group in CXG that handles complaints from Sales Reps

Down

asking questions to determine the cause of an issue
where additional resources are found in Connect
system used to clock in and out so you get paid
Microsoft messaging app HETS uses to communicate with eachother
The number of times an access code can be used
Who to call when you have equipment issues
When a customer takes time to give an agent a compliment

15 Clues: The month fall peak begins • The month Spring peak begins • Browser extension to monitor test taking • Who to call when you have equipment issues • The number of times an access code can be used • where additional resources are found in Connect • system used to clock in and out so you get paid • where tickets for escalated issues are assigned • ...

a different kind of school 2017-01-25

a different kind of school crossword puzzle

Across

another word for "change" - positive meaning
another word for customer - or someone who recieves service

Down

another word for describing "good behaviour"
very large (number, amount)
a young woman who behaves very noicy and rude, also drinking a lot of alcohol
a huge effect something has on someone or something

6 Clues: very large (number, amount) • another word for describing "good behaviour" • another word for "change" - positive meaning • a huge effect something has on someone or something • another word for customer - or someone who recieves service • a young woman who behaves very noicy and rude, also drinking a lot of alcohol

SAT vocab 2023-02-01

Across

he was a _____ old man and wouldn’t hurt a fly
she is a _____ person who doesn’t trust anyone
i’m ____ that sushi is the worst food

Down

being____ is not a good personality trait
my dog ate my passport so i had to ____ a new one
the customer service was ______

6 Clues: the customer service was ______ • i’m ____ that sushi is the worst food • being____ is not a good personality trait • he was a _____ old man and wouldn’t hurt a fly • she is a _____ person who doesn’t trust anyone • my dog ate my passport so i had to ____ a new one

Extension Puzzle 2022-05-26

Across

A customer must be _____ to extend
Expires after 3 years or 36k miles, whichever comes first
Extensions are a _____
The customer may _____ any time before their next due date
If a customer requests to email extension paperwork, you must click the _____ button in the EOT tab
You must read this to the customer on every extension
Some states charge _____ to extend

Down

Extensions greater than 6 months will always require _____
The _____ stays the same
This state requires extra signatures
Extensions greater than 18 months require _____
This state may have a tax credit that may change their monthly payment if they extend
One of the 3 states that always requires paperwork

13 Clues: Extensions are a _____ • The _____ stays the same • A customer must be _____ to extend • Some states charge _____ to extend • This state requires extra signatures • Extensions greater than 18 months require _____ • One of the 3 states that always requires paperwork • You must read this to the customer on every extension • ...

March ISO Training 2024-03-21

Across

The A/P contact for invoicing must be in what form?
Under Customer Contacts-What is 17 used for? (2 Words)
What are transactions that are free from tax called?
Under Customer Contacts-What is 12 used for?
What is the party financially responsible called?
What is the New Customer Set Up form called?

Down

Where do Sellers go to set up new customers?
What did Cathy Dodd call us on the most recent Town Hall? (2 Words) Y/O (1 Word)
Where are the customer part numbers stored?
What is an account called when it functions as the payer, bill to and ship to? (3 Words)
What was our name in 2019?
For new customer set up -who sends the notification of the account set up to Sales, CSR & Credit Rep?
Customer Material info Record (Abbreviation)

13 Clues: What was our name in 2019? • Where are the customer part numbers stored? • Where do Sellers go to set up new customers? • Under Customer Contacts-What is 12 used for? • Customer Material info Record (Abbreviation) • What is the New Customer Set Up form called? • What is the party financially responsible called? • The A/P contact for invoicing must be in what form? • ...

Brand Management 2025-01-29

Across

The brand that has updated its logo several times over decades to stay relevant.
software that helps to track customer interactions and personalize the experience
Social media likes, comments, and shares as a measure of how engaged customers are with the brand.
The principles that guide the brand’s actions and decisions.
Brands will need to deliver highly personalized experiences based on individual customer data.
What the brand aspires to achieve in the long term
The brand adjusts its menu offerings to local tastes and preferences worldwide.
Continually introduces new products and technologies that align with customer needs
It is one of the challenges in Staying competitive in a saturated market.
Measurable outcomes that the brand aims to achieve.
The actionable steps taken to implement the strategy (marketing campaigns, customer engagement, etc.).
Measured through reviews, feedback, and net promoter score (NPS).

Down

refers to the audience you want to engage with the help of your marketing efforts. These people are most likely to buy your goods or services if they find out about them through one of your marketing efforts.
Customers who repeatedly purchase and advocate for the brand.
More brands are integrating sustainability into their core message as consumers demand eco-friendly products.
Refreshing the brand’s identity or message to reflect changing times.
What the brand communicates (its values, mission, and value propositions).
it is Overextending the brand with too many products or inconsistent messaging
How familiar consumers are with the brand.
strategic processs trategic process of developing, maintaining, and growing a brand’s image, value, and connection with customers.
The purpose of the brand, what it offers, and whom it serves.
Effective brand management creates trust, which leads to customer loyalty.
Includes visual elements (logo, colors, typography) and messaging that communicate the essence of the brand.
maintained consistent brand messaging through its “Just Do It” slogan, which resonates globally.
Refers to the value derived from consumer perception, experiences, and associations with the brand.

25 Clues: How familiar consumers are with the brand. • What the brand aspires to achieve in the long term • Measurable outcomes that the brand aims to achieve. • The principles that guide the brand’s actions and decisions. • Customers who repeatedly purchase and advocate for the brand. • The purpose of the brand, what it offers, and whom it serves. • ...

Career Development Events 2020-11-10

Career Development Events crossword puzzle

Across

________ speaking is when you are given 30 minutes to write your speech
ag ____ is when you develop sales plan & demonstrate customer service
ag technology and _____ systems is when you work with machines, welding & problem solving
recite the FFA Creed
make floral arrangements and identify plants
_______ evaluation is when you judge sheep, pigs and cows
participate in a job interview

Down

farm and ______ management is when you take a 2 hour test about ag business principles
________ speaking when you write a manuscript and give a speech
__________ evaluation and management select dairy cattle based on conformation
_______ & products is when you try different dairy products
_____evaluation & technology is when you judge carcasses & retail cuts
_______ science is when you identify breeds, equipment, diseases & pests
_____ evaluation is when you judge equine

14 Clues: recite the FFA Creed • participate in a job interview • _____ evaluation is when you judge equine • make floral arrangements and identify plants • _______ evaluation is when you judge sheep, pigs and cows • _______ & products is when you try different dairy products • ________ speaking when you write a manuscript and give a speech • ...

All About the Double Eagle 2024-08-27

All About the Double Eagle crossword puzzle

Across

The Double Eagle is named after the historic ____ ____.
What makes the Double Eagle Casino successful?
What animal represents the casino logo?
This new employee benefit program will save you money on work shoes.
What kind of customer service do we offer our guests?
__________ is our General Manager.
What month was the opening of the Double Eagle Casino?

Down

The Double Eagle vision is ____ the fun, ____ the benefits and ______ the quality of our guest stay.
What is the name of our restaurant?
What do folks play when they come to visit our casino?
The casino salutes our veterans and active ______ everyday.
Get rewarded $100.00 for this new employee _______ program.
Double Eagle was the first "_____ Style Casino" in all of Colorado.
How many days a week is the casino open?

14 Clues: __________ is our General Manager. • What is the name of our restaurant? • What animal represents the casino logo? • How many days a week is the casino open? • What makes the Double Eagle Casino successful? • What kind of customer service do we offer our guests? • What do folks play when they come to visit our casino? • ...

Marketing Crossword Puzzle 2021-08-27

Marketing Crossword Puzzle crossword puzzle

Across

research ~ demographic,geographic,psychographic, don't focus on enemy or competitor(empathy)
an item that you wish to purchase
is the science on how individuals, businesses, and governments make decisions about satisfying unlimited wants with limited resources
economic benifits: Business hire employees to work and pay them wages
makes people wanna come back after selling unwanted items
creating and manufacturing products
customer value: what the lifetime customer value is which ones are going to win and lose
where your product or item stands in relation to others similar products and services in the marketplace

Down

are the messages marketers use to influence purchases
identify ideal customer and obtain them
share- the percentage of thee market for a product or services that a company supplies market share determines the success of the business and is sometimes described using a comparison to a pie
research:demographic,geographic
~ it's better to be in a category of one, the levels are generalists, specialists, extreme specialist, celebrity
are responsible for variety of task like email marketing,content marketing,digital,social and creating strategies
concept- A method of selling that involves analyzing customer want and needs and aiming to fulfill them better than competitors
represents the path products take to reach end-users
marketers adjust prices to reflect on how much consumers value an item

17 Clues: research:demographic,geographic • an item that you wish to purchase • creating and manufacturing products • identify ideal customer and obtain them • represents the path products take to reach end-users • are the messages marketers use to influence purchases • makes people wanna come back after selling unwanted items • ...

Complaints Handling - Internal Process 2021-03-01

Across

The gathering of evidences from all concerned parties
When a complaint is in favor of the customer
the final reply that the complaint's owner send to the customer who complained
internal platform to log a complaint
The complaint is in favor of the Bank
A quarterly reporting for complaints is being submitted to them

Down

Let the customer know you receive his/her complaint
Another word for complaint
A response that is sent to customers to inform them that we are still investigating their matter
The process to ensure that customer is always informed of the progress
the feeling shared by the customer when he/she complains

Complaints Handling - Internal Process 2021-03-01

Across

A quarterly reporting for complaints is being submitted to them
the final reply that the complaint's owner send to the customer who complained
When a complaint is in favor of the customer
the feeling shared by the customer when he/she complains
The gathering of evidences from all concerned parties
The process to ensure that customer is always informed of the progress

Down

Another word for complaint
internal platform to log a complaint
Let the customer know you receive his/her complaint
The complaint is in favor of the Bank
A response that is sent to customers to inform them that we are still investigating their matter

Marketing Vocabulary 2022-01-27

Across

Segmentation by where customers live
Statement this is tested to be true or false
Segmentation by personal statistics
Large market of potential customer-no segmentation
Data on what people think about a topic
This market is a specific group of customers
Research that gathers info about a business
Type of plan to test a hypothesis

Down

This rate is how often a customer buys a product
This data is collected by an organization itself
This data already exists
Date on based on facts and figures
Segmentation by lifestyle choice
The dividing markets into smaller ones
Count of the people living in the country
This profile details information target markets
Collection of data that is organized
Type of analysis to find patterns

18 Clues: This data already exists • Segmentation by lifestyle choice • Type of analysis to find patterns • Type of plan to test a hypothesis • Date on based on facts and figures • Segmentation by personal statistics • Segmentation by where customers live • Collection of data that is organized • The dividing markets into smaller ones • Data on what people think about a topic • ...

Revision 2023-03-06

Across

An area in which you can get easily lost because there are so many similar streets or passages
Having won a prize or prizes for being of high quality or very skilled
Correctly, or in a satisfactory way
The feeling or quality of being grateful
A person who buys goods or a service

Down

Lasting for a long time or for ever
If someone stars in a film, play, etc., they are the main actor in it
To show words, pictures, etc. on a screen
A place to stay or live
Happening or being done at exactly the same time
Something or someone that looks dirty or untidy

11 Clues: A place to stay or live • Lasting for a long time or for ever • Correctly, or in a satisfactory way • A person who buys goods or a service • The feeling or quality of being grateful • To show words, pictures, etc. on a screen • Something or someone that looks dirty or untidy • Happening or being done at exactly the same time • ...

the founder 2024-06-22

Across

Customer segment initially targeted by the McDonald brothers (8)
Aspect of the McDonald brothers' business model Ray Kroc disrupts (7)
Value proposition emphasized by McDonald's under Ray Kroc (4,4)
Core product or service offered by the McDonald brothers' restaurant (7)
Revenue stream generated by McDonald's under the franchise model (13)

Down

Innovation implemented by the McDonald brothers to increase efficiency (11)
Key partnership Ray Kroc establishes to facilitate expansion (11)
______Service System is a Marketing strategy employed by McDonald's to attract customers (6)
Businessmodel Ray Kroc introduces to expand McDonald's (8)
Competitive advantage created by the McDonald brothers' operations (10)
Cost structure element Ray Kroc focuses on reducing (5)

11 Clues: Cost structure element Ray Kroc focuses on reducing (5) • Businessmodel Ray Kroc introduces to expand McDonald's (8) • Value proposition emphasized by McDonald's under Ray Kroc (4,4) • Customer segment initially targeted by the McDonald brothers (8) • Key partnership Ray Kroc establishes to facilitate expansion (11) • ...

Sunrun EOps August 2022 Crossword 2022-08-29

Sunrun EOps August 2022 Crossword crossword puzzle

Across

Weekly ____ (previously known as the weekly newsletter)
Field service and ______ teams are now in EOPs!
This show has a green character that started on Disney+ this month
The sales and design tool used that generates the Design Plan for the customer

Down

The new VP of Supply Chain and Platform Services (full name)
Inflation ______ Act
This EOps Director just celebrated their 15 year workiversary this month (full name)
The ____ Stuff, the theme song to our new EOps Vision statement
Nasa is returning to the moon with the ____ Mission
Sunrun has recently partnered with ___ Energy
Acronym for the band that sings "The Right Stuff"

11 Clues: Inflation ______ Act • Sunrun has recently partnered with ___ Energy • Field service and ______ teams are now in EOPs! • Acronym for the band that sings "The Right Stuff" • Nasa is returning to the moon with the ____ Mission • Weekly ____ (previously known as the weekly newsletter) • The new VP of Supply Chain and Platform Services (full name) • ...

Sunrun EOps August 2022 Crossword 2022-08-29

Across

Nasa is returning to the moon with the ____ Mission
The ____ Stuff, the theme song to our new EOps Vision statement
Inflation ______ Act
The new VP of Supply Chain and Platform Services (full name)
Sunrun has recently partnered with ___ Energy
This show has a green character that started on Disney+ this month
Weekly ____ (previously known as the weekly newsletter)

Down

Field service and ______ teams are now in EOPs!
The sales and design tool used that generates the Design Plan for the customer
This EOps Director just celebrated their 15 year workiversary this month (full name)
Acronym for the band that sings "The Right Stuff"

Snowman Restaurant 2026-01-21

Across

the first meal of the day especially when taken in the morning
one that buys a product or service
a business place where meals or refreshments may be bought
a person who receives or entertains guests

Down

a person who prepares food by some manner of heating
a usually sweet course or dish (as of pastry or ice cream) usually served at the end of a meal
a list of the dishes that may be ordered
a person who serves food or drink
drinkable liquids
the main meal of the day
a usually light meal especially one taken in the middle of the day

11 Clues: drinkable liquids • the main meal of the day • a person who serves food or drink • one that buys a product or service • a list of the dishes that may be ordered • a person who receives or entertains guests • a person who prepares food by some manner of heating • a business place where meals or refreshments may be bought • ...

Five For Friday 120123 2023-12-03

Across

Contains Word Document of order submitted in MSR
Submit for Readyline/PaoatS/ order activitySwitched order activity
Required for Request submitted for International Assignments
Required to contact when changing non-RouteIT ro RouteIT account
Required Document that provides scope of work and details of Advanced Feature activity
Type of Activation in which the order is activated immediately after it is provisioned
Call options that are added to traditional Toll Free Products
Advanced Feature Service Center
Person who sends TP”s for IPTF/AF. Combined requests

Down

Type of Announcement in which the Customer records their own verbiage
Type of order that is submitted for Meg8, 186 activity
escalation with best effort Activation
Required when disconnectingTFNs or Dialed Numbers
activity
submit for Internationals
Another word for order
Time zone used in ServicrNOW
Tyoe of Acrivation that is scheduled for a particular day and time
Order activity required when adding TRNT to an existing Term

19 Clues: activity • Another word for order • submit for Internationals • Time zone used in ServicrNOW • Advanced Feature Service Center • escalation with best effort Activation • Contains Word Document of order submitted in MSR • Required when disconnectingTFNs or Dialed Numbers • Person who sends TP”s for IPTF/AF. Combined requests • ...

Chapter 3 - Income 2025-11-13

Across

pay after FICA and federal and state income taxes are deducted
set pay regardless of hours worked
time, when an employee earns twice their regular wage
paid twice each month
time, according to the Affordable Care Act of 2014, an employee who works 30+ hours.
commission, an entire pay comes from a percent of sales
state income tax with a fixed percentage
each person someone claims on their taxes is considered a withholding ______
paid once a week
hours in excess of the worker’s regular hours

Down

pay before any deductions are taken out
paid once every two weeks
a tax that pays for Social Security and Medicare
a tax in which the percentage of gross pay increases with income
a percent of sales received by employee
paid once each month
money received from a customer; usually service related
home, pay after all taxes and deductions are taken out
deductions, certain money deducted from workers gross pay

19 Clues: paid once a week • paid once each month • paid twice each month • paid once every two weeks • set pay regardless of hours worked • pay before any deductions are taken out • a percent of sales received by employee • state income tax with a fixed percentage • hours in excess of the worker’s regular hours • a tax that pays for Social Security and Medicare • ...

Industry Terminology 2024-01-11

Across

helps monitor and improve the quality of performance of the contact center.
refers to any technology involving the development, application, and deployment of telecommunication services for the purpose of electronic transmission of voice, fax, or data, between distant parties.
term for monitoring, forecasting, and planning for contact center staffing needs.
technology in which large amounts of data are used to create algorithms that get smarter over time.
a group of technologies that work to deliver voice and other multimedia sessions over IP networks, most commonly the internet.
manages all of a company's relationships and interactions with their customers and prospects, including documents, key contacts, quotes, etc.
allow inbound calls to be directed to a set of employees and ring all phones at the same time.
the time between the moment your voice is transmitted, and the moment it reaches its destination.
the combination of local, long-distance, and international carriers that make up the worldwide telephone network.
the hardware and software that comprise a traditional business telephone system.

Down

software that integrates voice communications systems with computers for contact center and office automation applications.
automatic voice system that customers interact with when they call a business. Some customer questions can be resolved via this system without the need to speak to a live person.
determines how a customer's call is routed through the system, and which customer service agent is best suited to handle the call.
a method of directly dialing a phone number without routing calls through an attendant or an automated attendant console. “D.I.D.” is a common term for someone's personal phone number.
used to connect different softwares together in an integration.
the invisible "line" a customer is waiting in before they get to an agent.
an application for making telephone calls over the internet using a computing device, rather than a traditional telephone handset.
an integrated and usually automated communications system that coordinates all telephone and electronic contacts between an organization and the public.

Test 2023-03-01

Across

What term describes a widespread or large-scale problem or issue that affects multiple customers or areas?
What term describes a significant error made by the telecommunications company that affects many customers' bills?
What term describes a credit given to a customer as a gesture of goodwill, rather than for a specific issue?
What term describes an error made by the telecommunications company on a customer's bill?

Down

What term describes a problem or issue that affects a particular customer's account or service?
What term describes the goal of keeping a customer satisfied and loyal to the company?

6 Clues: What term describes the goal of keeping a customer satisfied and loyal to the company? • What term describes an error made by the telecommunications company on a customer's bill? • What term describes a problem or issue that affects a particular customer's account or service? • ...

AB Module 6 - Billing 2013-07-15

Across

Short form for customers' JE bills in Alberta.
This describes the frequency a customer's BBP will be reassessed.
This type of notice is sent out if a customer's account is past due 45 days.
This type of letter is sent out if a customer's account is past due 90 days.
The screen in CSIS that will be used when speaking to customers.
These are typically flat fees and only applied to the bill when needed.
We use this word to refer to a customer who is being billed for multiple sites on a single bill.
This option helps customers to budget their gas and/or electricity bill for their entire contract term.
This describes the charge or credit a customer can incur by terminating his/her BBP early.
Just Energy's renewable energy/carbon offsetting program charges will appear under this name, if applicable.
We use this word to refer to a customer who has elected to receive separate bills for all their sites.

Down

The 5% sales tax charged to Alberta customers.
Charge for printing, mailing and managing billing for the customer.
Each local government sets this fee based on provincial law.
This method of payment refers to a monthly withdrawal from the customer's designated financial institution.
This is a 13 digit number which will appear on all electricity and/or natural gas bills.
The cost to deliver the commodity to the customer’s home/business.
The amount of times a CSR can reverse/waive a customer's late fee throughout their agreement.
This method of payment may take up to 15 days for Just Energy to process.
When a customer requests a new copy of his/her bill, follow this process.

20 Clues: The 5% sales tax charged to Alberta customers. • Short form for customers' JE bills in Alberta. • Each local government sets this fee based on provincial law. • The screen in CSIS that will be used when speaking to customers. • This describes the frequency a customer's BBP will be reassessed. • The cost to deliver the commodity to the customer’s home/business. • ...

crossword ni bebe 2024-10-07

Across

- component of KPI that measures quantificable outcome expected
- it is a social and manager process by which individuals are exchanging products and value with others
engagement - encouraging customers to interact with your brand
frequency - component of KPI that lets us know the period when to monitor progress
concepts - a customer based
- goods and services that a business can provide
- the amount that a customer should pay to purchase products and services
- include advertisements, public relation, and awareness strategies
- quantifitable measures to travel performance and progress against specific objectives
market - a group of customers like you to avail your product or services
statement - explain a company's purpose and primary goals
- based on an individual's personality and culture
persona - sample representation of your ideal customer
- the area where product would be sold

Down

resource - component of KPI means to get data to be analyzed
selling - encouraging customers to spend more to the related on the one they purchase
customers - the activity to increase customers loyalty
offering - the combination of products, services, and information to satisfy customers needs and wants
- component of KPI that lets us know to the period when to achieve the objective
values - a collection of guiding principles and essential debuts
approaches - are the fundamental philosophies and ideas used by companies to approach the marketplace
- once the customer consume the product a ______
statement - expresses what the business aspires to become
analysis - also serves as a benchmarking strategy to analyze a competitor's strengths and weaknesses
selling - persuading customers to buy an upgraded version of products or services
- a specific target
concepts - a product based
- a broad aim
equity - businesses want to increase ________ or the combined customer value
- include necessities that people need to survive

30 Clues: - a broad aim • - a specific target • concepts - a product based • concepts - a customer based • - the area where product would be sold • - once the customer consume the product a ______ • - goods and services that a business can provide • - include necessities that people need to survive • - based on an individual's personality and culture • ...

Lesson 3 2023-04-10

Across

an idea about how to do something or what someone should do
a faint smell of something
to get in touch with
to act out or imagine a situation, role, etc
smooth, clean, and a bit stiff
to breathe out with a long breath that shows you are bored, tired, disappointed, etc
to gain by working or by supplying a service
to work out by thinking
to make (someone or something) known to someone else for the first time
a part of a street marked off by the two nearest cross streets

Down

to gather together; to collect
money that you pay to live in an apartment or house that belongs to someone else
done, found, or used most of the time; normal
without any question
to be able to pay for or spare
a person who buys goods or services
very difficult to do or deal with
a support or base for a column, statue, etc
to look at something secretly or quickly

19 Clues: without any question • to get in touch with • to work out by thinking • a faint smell of something • to gather together; to collect • to be able to pay for or spare • smooth, clean, and a bit stiff • very difficult to do or deal with • a person who buys goods or services • to look at something secretly or quickly • a support or base for a column, statue, etc • ...

Carter's SM puzzle 2023-05-10

Across

An athlete before they are professional
Categories that a person falls into
Value that an object has based off of looks (Two Words)
Studying consumers based off of their desires and goals
Someone who purchases things
Stress that is beneficial
A section of the market that a business wants to target (Two Words)
How people act is also called their
People in the seats are the
Splitting the market into segments based off of what people like (Two Words)
When the sport is the athletes job they are a _______

Down

A persons location in the world
A person who watches a sport
A sport that does not have a ref or an organization (Two Words)
A sport that is put together by an organization (Two Words)
A person why buys a good or service is a
Appeal to small section of the population
Games played with athletes
When you play a sport you are a

19 Clues: Stress that is beneficial • Games played with athletes • People in the seats are the • A person who watches a sport • Someone who purchases things • A persons location in the world • When you play a sport you are a • Categories that a person falls into • How people act is also called their • An athlete before they are professional • A person why buys a good or service is a • ...

Shopping 2025-09-02

Across

Send it .... - To return something to the shop.
Special .... Something sold at a lower price for a short time.
The help you get in a shop or restaurant.
To have enough money to buy something.
Delivery .... - The money you pay to get something sent to your home.
To help a customer in a shop.
The place in a shop where you pay.
A formal word for "buy".
To use money to buy something.
Special sales or activities to make people buy more.

Down

To ask someone to pay a certain price.
.... shopping - Buying things on the internet.
When the price is lower than usual.
Money you get back if you return something.
To buy things from a store.
Something not new, used by someone else.
Good .... for money - Good quality for a fair price.
To return something and get a different one.
A paper that shows what you bought and paid.

19 Clues: A formal word for "buy". • To buy things from a store. • To help a customer in a shop. • To use money to buy something. • The place in a shop where you pay. • When the price is lower than usual. • To ask someone to pay a certain price. • To have enough money to buy something. • Something not new, used by someone else. • The help you get in a shop or restaurant. • ...

service styles 2025-04-17

Across

– Food is plated in the kitchen and served directly to guests.
– A cart used in French service for preparing and presenting food table-side.
– The method used to serve guests, often defining a restaurant’s identity.
– The most formal service style; food is served from platters by servers table-side.
– A quick-service style where guests order and receive food from their car.
– A warming unit in the guéridon used to keep food hot during French service.

Down

– A fast and casual dining setup where guests order at a counter or food bar.
– Combines elements of quick service and full service with higher-quality food.
– An elegant style where food is cooked and finished table-side using a guéridon and réchaud.
– A self-service style where guests serve themselves from a variety of dishes.
– Also called family-style dining; food is served from platters on the table and passed around.
– Guests move along a serving line and choose their food before paying at the end.
– Guests order food to be picked up and eaten elsewhere.

13 Clues: – Guests order food to be picked up and eaten elsewhere. • – Food is plated in the kitchen and served directly to guests. • – The method used to serve guests, often defining a restaurant’s identity. • – A quick-service style where guests order and receive food from their car. • – A fast and casual dining setup where guests order at a counter or food bar. • ...

BPO Sitel 2021-04-30

Across

It's the CSR agent's tool to provide accurate information to customers as soon as he can.
is the process whose are applied strategies as sub hiring services related whit the other companies
it´s a central point strategically located near where the main company do operations
indicator that is used to measure company´s achievements
Practice of tercerisation process of company
Desk It's a centralized team whose objetive is to help customer usually through a software product
It's a call done by the CSR, dialing to a prospect customer looking for satisfactoy result in sales terms.
It's Sell related or complementary products and services to an existent customer
It's the process whose allows companies to design workstations that fit with CSR agent's capabilities and necesities
Flow It's like a flow diagram that shows CSR agent the path to solve customer issues.

Down

to apply put outsourcing in external countries
It's a call done by the custoer looking for solving customer's issues.
Etiquette It's the way that you use manners to represent yourself and the company in face of a customer
They Are measures commonly used for comparing and assessing performance i a BPO company
staff

15 Clues: staff • Practice of tercerisation process of company • to apply put outsourcing in external countries • indicator that is used to measure company´s achievements • It's a call done by the custoer looking for solving customer's issues. • It's Sell related or complementary products and services to an existent customer • ...

Vocab 2025-02-18

Across

Goods and services
The ability to determine customers’ needs, wants, and buying motives; open and close sales; question customers; handle customer objections; suggest additional or substitute items; demonstrate products; and follow up sales
The process or activity of using goods and services for personal use
An intermediary who helps move goods between producers and retailers by buying goods from producers and selling them to retailers
A business that buys consumer goods or services and sells them to the ultimate consumer
A type of producer that changes the shapes or forms of materials so that they will be useful to consumers

Down

Information about a specific good or service that can be used in sales presentations
The sales procedure in which the salesperson shows the customer the benefits of the product’s features; includes the sales dialogue and product demonstration
Capable of being touched, smelled, tasted, seen, or heard
Usefulness; capable of satisfying wants and needs
A desire for something that may or may not be required
A marketing function that involves determining client needs and wants and responding through planned, personalized communication that influences purchase decisions and enhances future business opportunities
The process of selling again
Something required or essential that is lacking
Intangible activities that are performed by other people for money; productive acts that satisfy economic wants

15 Clues: Goods and services • The process of selling again • Something required or essential that is lacking • Usefulness; capable of satisfying wants and needs • A desire for something that may or may not be required • Capable of being touched, smelled, tasted, seen, or heard • The process or activity of using goods and services for personal use • ...

Marketing 2022-12-06

Across

the influences or motivations forces which determine his buying.
selling the process of connecting your the things your product helps your customer do (features) to the goals it will help them achieve and the pain points it will help them eliminate
your height, weight, size, shape or another bodily characteristic.
reasons to purchase based on facts or logic
a feature of a product for sale that makes it attractive to customers
the activity of promoting the sale of goods, especially by their presentation in retail outlets

Down

a product's traits or attributes that deliver value to end-users and differentiate a product in the market.
tied to the customer's needs, which are satisfied by a particular product or service
reasons to purchase based on feelings and emotions
based on loyalty and encourage consumers to purchase from a particular
it guarantees that if a product is found to be defective within the warranty period, it will be repaired or replaced at no cost to the purchaser

11 Clues: reasons to purchase based on facts or logic • reasons to purchase based on feelings and emotions • the influences or motivations forces which determine his buying. • your height, weight, size, shape or another bodily characteristic. • a feature of a product for sale that makes it attractive to customers • ...

MARKETING CROSSWORDS 2023-10-09

Across

- Principle guides business in making moral and responsibilities of making market decisions.
- Systematic process that collects and analyse the data in understanding customer preference.
Marketing - seeing ads of Facebook, Instagram or social media.
- Catchy phrase or distinctive catch word
Relations - Managing the spreads of information about the companies products and services.
- Visible element of brand like colour or design of any product.
- Potential buyers who have engaged with brand.
- Consumers Desire to Purchase any product or services
- Ease with asset or security converted to ready cash without affecting market price
- Companies focus on growing and retaining the existing customer through incentives.
- Documented strategy which outlines the companies marketing goals as well as activities
- Taking the chance of loss and purchasing insurance
- Commodities or product which is bought and sold in business?
- Types of contents that presents statistics and other information in well designed manner.
- Person or Business Entity that sales some product or services.
- Unique name, symbol or design which distinguish the companies product.
- Market researcher uses to break down various groups of customers based on needs and demand.
- The process of Co-ordinating and Moving resources from one location to the storage at the desired destination.
- Short and catchy phrases of brand or product
- Research methods that collects data from Samples or Questionnaire.
- Extent of potential customer familiar with company and the distinct images or qualities are associated with sales.
- A Cohesive set of marketing activities designed to achieve a specific goal, like increasing sales.
- Tactic used by salesperson to contact potential customer via phone or message.
- Change in lot of irregular ways.
- Valuable information from Customer for the satisfaction of the product or services.
- Process of Determining what to charge for the product and services

Down

- Evaluating the Strengths and Weakness of Rival companies in any market,
- Agreement between 2 or more parties so as to notice what to buy or sell.
- Common element found in marketing material which persons written or spoken statement.
- How does a company create a distinct image and identity for its product in the minds of consumers?
- Portion of market controlled by any company or product.
- What type of marketing involves unconventional and low-cost tactics to capture attention and engage consumers?
- Integrating new employee or client into a organisation by familiarizing them with products or services.
- Symbol, Trademark, Brand of any Organisation.
- How products from one place to another with the help of marketing channel.
- Connection and relationship marketers build over time with their customer.
- Acronym of Strength, Weakness, Opportunities and Threats which is the main mode for research for any company.
- What term describes marketing content that spreads rapidly through social media and word of mouth?
- Any piece of information that's created to be viewed by audience.
- A Marketing tactics involving for paying towards space for promotion of product or services rendered.
- Process of storing goods for distribution, sales or manufacturing
Marketing - The market that uses offline mode to reach an audience.
- To satisfy the customer needs in order to retain the loyalty of the product.
- Particular group or individuals are grouped to aim the target of the product.
- A popular figure in Social media or industry who can impact consumers decisions for buying.
- Process of analysing data to determine the return on investment of particular marketing activity.
- Place where goods and services are sold in the market
- Acronym standing for Return on Investment, measuring the profitability of market.
- Party with which bank enters into derivatives transactions
- Amount of Product company provide to customer at Specific Rate.
- What acronym stands for Customer Relationship Management, a strategy to maintain and nurture customer relationships?

51 Clues: - Change in lot of irregular ways. • - Catchy phrase or distinctive catch word • - Short and catchy phrases of brand or product • - Potential buyers who have engaged with brand. • - Symbol, Trademark, Brand of any Organisation. • - Taking the chance of loss and purchasing insurance • - Consumers Desire to Purchase any product or services • ...

Asap riddleGrid Rally 2023-12-16

Across

A person responsible for directing and controlling a business or team.
Abbreviation for "As Soon As Possible," indicating urgency.
An agreement or transaction often involving a special offer or discount.
The superlative form of good, indicating the highest quality or excellence.
Someone who purchases goods or services from a business.
A popular line of smartphones developed by Apple.
A group of people sharing common interests or living in the same area.
A mobile operating system developed by Google.

Down

Additional items that complement or enhance a main product.
A type of fruit and also a well-known technology company.
Assistance or work performed for someone else.
Contentment or fulfillment derived from meeting a desire or need.
Exchange one thing for another.
Contrary or markedly different from something else.
A person in charge or in control of others.

15 Clues: Exchange one thing for another. • A person in charge or in control of others. • Assistance or work performed for someone else. • A mobile operating system developed by Google. • A popular line of smartphones developed by Apple. • Contrary or markedly different from something else. • Someone who purchases goods or services from a business. • ...

Retail Life Systems 2020-10-21

Across

used to view electronic payment information
used to submit inforce illustration requests
used to look up broker information
used to view prior premium or rider payment transactions
used to document call records and send referrals
used to look up product information and procedures
process address, phone and email changes if not able to do in MetCare

Down

used to view issue date, amount and status of outgoing checks
used for a Customer/Broker site for viewing policies and to create Product Detail Report.
used to view value quotes and prior disbursments
viewing, emailing and faxing service forms
used to view case history on claims
used to view imaged documents
mailing,emailing,faxing Acknowledgement of Insurance (A of I), Beneficiary Confirmation, and Loan Repayment Coupons.
used to view, email and fax tax forms

15 Clues: used to view imaged documents • used to look up broker information • used to view case history on claims • used to view, email and fax tax forms • viewing, emailing and faxing service forms • used to view electronic payment information • used to submit inforce illustration requests • used to view value quotes and prior disbursments • ...

Startup and Entrepreneurship 2025-06-16

Startup and Entrepreneurship crossword puzzle

Across

Indian social commerce platform for resellers.
A food delivery startup based in India.
Indian online pharmacy and healthcare platform.
Indian e-commerce giant acquired by Walmart.
A startup company valued at over $1 billion.
Popular Indian mobile payment and wallet platform.
Indian startup that sells beauty and wellness products.
A person who buys goods or services.
A wealthy individual who invests early in a startup, often in exchange for equity.
A famous Indian edtech company.
A short presentation about a business idea.

Down

A person who starts and runs a new business, often taking financial risks to do so.
Indian app-based cab service.
A name, symbol, or design that identifies a product.
A legal right that protects a new invention from being copied.
A way to raise money from a large number of people, usually online.
The chance of failure in business.
A startup that rewards users for paying credit card bills.
A newly established business with innovative idea..

19 Clues: Indian app-based cab service. • A famous Indian edtech company. • The chance of failure in business. • A person who buys goods or services. • A food delivery startup based in India. • A short presentation about a business idea. • Indian e-commerce giant acquired by Walmart. • A startup company valued at over $1 billion. • Indian social commerce platform for resellers. • ...

Quality Management: Tools, Principles and Audits 2024-10-08

Quality Management: Tools, Principles and Audits crossword puzzle

Across

- Standard of excellence or comparison for performance.
- Diagram used for root cause analysis.
- Information that proves the effectiveness of a process or system.
- International standards organization.
Chart - A graph used to study how a process changes over time.
- An entity that provides products or services to another organization.
- A person or organization that receives a product or service.
Sigma - A methodology for reducing defects in a process.
- A systematic examination of a quality system.
- The degree to which a set of inherent characteristics fulfills requirements.
- One of the seven principles of quality management, focusing on direction and unity of purpose.

Down

- Failure to meet a standard or specification.
- Principle stating that 80% of problems are caused by 20% of causes.
- A series of actions to achieve a result.
- A specific result aimed to achieve as part of a plan.
- Continuous improvement in Japanese.
- A quality tool for verifying completion of steps.
- Cycle for continuous improvement: Plan, Do, Check, Act.
Trail - Records that show the history of a transaction.
- The effect of uncertainty on objectives.

20 Clues: - Continuous improvement in Japanese. • - Diagram used for root cause analysis. • - International standards organization. • - A series of actions to achieve a result. • - The effect of uncertainty on objectives. • - Failure to meet a standard or specification. • - A systematic examination of a quality system. • - A quality tool for verifying completion of steps. • ...

Chapter 3 - Income 2025-11-13

Across

a percent of sales received by employee
home, pay after all taxes and deductions are taken out
paid once every two weeks
each person someone claims on their taxes is considered a withholding ______
a tax that pays for Social Security and Medicare
commission, an entire pay comes from a percent of sales
a tax in which the percentage of gross pay increases with income
money received from a customer; usually service related
time, when an employee earns twice their regular wage
pay after FICA and federal and state income taxes are deducted
time, according to the Affordable Care Act of 2014, an employee who works 30+ hours.
hours in excess of the worker’s regular hours

Down

paid once each month
paid twice each month
state income tax with a fixed percentage
set pay regardless of hours worked
pay before any deductions are taken out
deductions, certain money deducted from workers gross pay
paid once a week

19 Clues: paid once a week • paid once each month • paid twice each month • paid once every two weeks • set pay regardless of hours worked • a percent of sales received by employee • pay before any deductions are taken out • state income tax with a fixed percentage • hours in excess of the worker’s regular hours • a tax that pays for Social Security and Medicare • ...

Apernde vocabulari 2026-01-29

Across

a la marca Brand loyalty
Customer
Franchise
publicitaria Advertising campaign
Advertisement
comercial Commercial strategy

Down

de marca Brand identity
Merchandising
Advertising
del cliente Customer loyalty
mundial Global brand
de consumo Consumer society
client
del consumidor Consumer behaviour
Company

PAYMENTUS CROSSWORD 2017-08-31

Across

A biller that we take payments for.
TLA for Desoto County
A holiday tradition in Customer Care.
Failed payment _________.
Environment used to ensure that new features and implementations are working succesfully.
This biller has 2 separate OTP links.
An application where we log our cases.
LG&E, City of Olathe and _______ Mutual Insurance have asked us to make all their cases public.
Number 1 payment processing company.
_____ File, is a type of encrypted document that needs a password to open and download.

Down

Director, client implementation.
Max. payment amt is 10,000/transaction, multiple pmts can be made. Visa DB are accepted.
Customer Care team way of communicating with each other.
She is responsible for all updates to the Customer blog and Customer Care Board.
the extension format for ____ should be csv txt or dat
In charge of creating the payment portals for billers and all modifications to their programs.
he is one the person in charge of updating KB (last name)
________payments are automatic payments generated by AD, CD or CP
The individual that can speak several languages.
This can be used in conjunction with an Amending Agreement or be free standing, depending on what is being done.

20 Clues: TLA for Desoto County • Failed payment _________. • Director, client implementation. • A biller that we take payments for. • Number 1 payment processing company. • A holiday tradition in Customer Care. • This biller has 2 separate OTP links. • An application where we log our cases. • The individual that can speak several languages. • ...

TitleMax 2023-10-24

Across

Agent that won for most loans booked last year
What holiday does the Supervisor like celebrating the most
What field is used to look up customer by full name
What does corporate call their workers
Agent that loves to have a blank canvas
What we want o% of
Where do we receive our day to day news
What is the Supervisor's favorite color
Who is the Brand Manager over TitleMax
Agent that has the Grand Elder title
What Queue is closest for customer to get a loan?
Where do we tell customers to check for emails from us

Down

What is given to let customer know they are going to be taken care of
Agent that for sure has on slippers right now
What do we call our 3 passes to call customers
What your supervisor calls the Contact view in NLS
Where do we receive customer emails they have sent
Agent that has a Cane's addiction
What was our old neighborhood called
What your supervisor calls the Loan view in NLS
Agent that could be a basketball coach in next life
Agent that needs a Snickers daily because they are not themselves when hungry

22 Clues: What we want o% of • Agent that has a Cane's addiction • What was our old neighborhood called • Agent that has the Grand Elder title • What does corporate call their workers • Who is the Brand Manager over TitleMax • Agent that loves to have a blank canvas • Where do we receive our day to day news • What is the Supervisor's favorite color • ...

DHS Policy Words 2025-12-28

Across

Should be included in IRP, and Case notes
customer submits for weekly payments
assisting with elevating this for customers
Proof of Activity
not Approved
a form of communication

Down

DHS Data Entry System
DATA Entry System
Responsibility Plan Contract between DHS and Customer
Benchmarks
Help develop clear goals for education and employment
proof customer applied for employment

12 Clues: Benchmarks • not Approved • DATA Entry System • Proof of Activity • DHS Data Entry System • a form of communication • customer submits for weekly payments • proof customer applied for employment • Should be included in IRP, and Case notes • assisting with elevating this for customers • Responsibility Plan Contract between DHS and Customer • ...

Employee Development Training 2020-08-18

Employee Development Training crossword puzzle

Across

ABC's 1st store was in _____
must be worn above the waist and all times when on the sales floor
all leave should be requested on _____
is to be completed every January and July
Be the best you can __
when taking checks, you should always attempt to get ___ phone numbers
is not a form of communication when call out

Down

ABC has ____ tolerance for alcohol abuse and illegal drug use.
Annual leave increases every _____ years
is the number one form of shoplifting
You should check anyone that appears to be younger than ______
____ and friendly attitudes is one of the most important parts of customer service
Forms of acceptable of ID are valid state issued driver's license, valid state issued ID, valid military Id and _____
when dealing with difficult customers always use ________
Ask questions and take on new ______

15 Clues: Be the best you can __ • ABC's 1st store was in _____ • Ask questions and take on new ______ • is the number one form of shoplifting • all leave should be requested on _____ • Annual leave increases every _____ years • is to be completed every January and July • is not a form of communication when call out • when dealing with difficult customers always use ________ • ...

department store 2023-08-06

Across

Extra items that go with your clothes, like jewelry.
Devices and gadgets like phones, tablets, and TVs.
Footwear that you can try on and wear on your feet.
Buying things you need or want at the department store.
Items like tables, chairs, and beds for your home.
Fun and entertaining playthings for kids to enjoy.
A moving platform that takes you between floors.
Different sections in the store for specific items.

Down

Reading materials with exciting stories and pictures.
A set of moving stairs to go up or down the levels.
A place to use the toilet and wash your hands.
service People who help you find things and answer questions.
Beauty products like makeup and skincare items.
Special discounts or lower prices on products.
Different types of clothing for children and adults.

15 Clues: A place to use the toilet and wash your hands. • Special discounts or lower prices on products. • Beauty products like makeup and skincare items. • A moving platform that takes you between floors. • Devices and gadgets like phones, tablets, and TVs. • Items like tables, chairs, and beds for your home. • Fun and entertaining playthings for kids to enjoy. • ...

Khalil's FUNTASTIC PUZZLE 2022-01-21

Khalil's FUNTASTIC PUZZLE crossword puzzle

Across

MAKING A PRODUCT OR CHANGING A PRODUCT TO MAKE IT MORE USEFUL
PAID PROMOTION FOR A PRODUCT
COMMUNICATES INFORMATION ABOUT PRODUCTS, SERVICES, IMAGES OR IDEAS TO CUSTOMERS OR CLIENTS
ALLOWING CONSUMERS TO HAVE PRODUCTS WITH A VARIETY OF PAYMENT OPTIONS
RETAIL TO CUSTOMER
HAVING A PRODUCT AVAILABLE AT A CERTAIN TIME OF THE YEAR
POLITICAL/ECONOMIC/SOCIAL/TECHNOLOGICAL/ENVIRONMENTAL/LEGAL
A GRAPHIC IMAGE THAT REPRESENTS A COMPANY
PATHS OR ROUTES THAT GOODS TAKE TO GET TO CUSTOMERS

Down

COMMUNICATION WITH CONSUMERS TO MAKE EDUCATED BUYING DECISIONS
HAVING A PRODUCT WHERE CUSTOMERS CAN BUY IT CONVENIENTLY
THE GATHERING OF INFORMATION USED TO HELP DETERMINE WHICH PRODUCTS TO PRODUCE
STRENGHTS/WEAKNESSES/OPPORTUNITES/THREATS
QUALITIES OF A PRODUCT OR SERVICE THAT MAKE IT CAPABLE OF SATISFYING OUR WANTS OR NEEDS
AGE, GENDER,ETHNICITY

15 Clues: RETAIL TO CUSTOMER • AGE, GENDER,ETHNICITY • PAID PROMOTION FOR A PRODUCT • STRENGHTS/WEAKNESSES/OPPORTUNITES/THREATS • A GRAPHIC IMAGE THAT REPRESENTS A COMPANY • PATHS OR ROUTES THAT GOODS TAKE TO GET TO CUSTOMERS • HAVING A PRODUCT WHERE CUSTOMERS CAN BUY IT CONVENIENTLY • HAVING A PRODUCT AVAILABLE AT A CERTAIN TIME OF THE YEAR • ...

Sports Management Unit 1 2025-08-19

Sports Management Unit 1 crossword puzzle

Across

sports that are not considered to be “mainstream” (are also referred to as “fringe” or “non-traditional” sports)
the process of making a product available to the customer
a positioning strategy that can be used to distinguish a company’s products, services, or brand from the competition
a document where products, services and brands are compared and contrasted in relation to one another
the process of creating budget and revenue projections to help an organization reach its financial goals
seven business functions that provide an organization with opportunities to connect with consumers (pricing, distribution, promotion, financing, selling, marketing information management, and product management)
the process of dividing a broad target market into smaller, specific categories grouped together by shared or similar characteristics
an item that can be bought or sold, such as game tickets or Jordan sneakers
the essence of what makes your product or service better than competitors
how marketers communicate product or service information to consumers
a base of consumers with demand for a particular product or service. Also the place where buyers and sellers engage in the exchange process, with variables driven by supply and demand
an individual or an organization seeking to acquire a product or service
dividing of markets into physical locations
any activity or business process that creates and communicates a message to consumers about a product or service’s value
a marketplace where goods and services are bought and sold after their initial release by the original producer (e.g., sports teams, concert venues, Nike)
the process of designing, developing, maintaining, improving, and acquiring products or services so they meet customer needs, drive business growth, and achieve other organizational objectives
something a consumer must have and cannot live without
the amount customers are willing to pay for a product or service, includes the costs of production and promotion
a specialized or unique segment of a broader market where the consumer base has unique interests, preferences, or needs
the perspective that the ability to sell products and services depends upon identifying consumer needs and wants, as well as being able to determine how to best satisfy these needs and wants
the process of gathering, analyzing, storing, and communicating information relevant to an organization to improve business decision making
the process of communicating information about products and services to consumers
provides descriptive classifications of consumers and is the most common form of segmentation
the grouping of consumers based on personality traits and lifestyle

Down

groups customers based on their behaviors
goods and services or ideas that are produced on the basis of consumer needs and wants
the process of carving out a relatively tiny part of a market that has a special need not currently being filled
the process of communicating with consumers to assess and fill their needs, as well as anticipating future needs
a business arrangement between a retailer and a third party brand or seller to become the only place consumers can purchase a particular good or service
a tool used in financing that evaluates the efficiency and effectiveness of a marketing investment relative to its cost
a specialized product designed to meet the needs of a specific segment of a much broader market
the process of assigning a value to products and services on the basis of supply and demand
people with a defining set of characteristics that set them apart as a group
the relationship between the quantity of a commodity and the quantity that consumers are willing to purchase
a plan for changing consumers’ perceptions of a brand in comparison to competing brands
person or organization offering a product or service in exchange for something else of value
the review of published data that has been collected for some other purpose
Mix: variables controlled by marketing professionals in an effort to satisfy the target market includes product, place, promotion and price or “the 4 Ps"
something a consumer would like to have but can survive without
the process of systematically collecting, recording, analyzing, and presenting data related to marketing goods and services
the process of determining how best to get sports and entertainment products and services to consumers
the original research conducted for a specific marketing situation that comes directly from the source, like fans, ticket holders, or community leaders
a transaction between at least two parties: the buyer and the seller
a business strategy with the goal of fixing a brand or product in the minds of consumers in the target market

44 Clues: groups customers based on their behaviors • dividing of markets into physical locations • something a consumer must have and cannot live without • the process of making a product available to the customer • something a consumer would like to have but can survive without • the grouping of consumers based on personality traits and lifestyle • ...

Orders Team Training Crossword Puzzle 2025-08-14

Orders Team Training Crossword Puzzle crossword puzzle

Across

What will you do with important links in Front that are added to the internal comments?
What word will you look for in the subject of the email when you email our customers?
If the customer wants to change the setting on an order that is currently in progress what button will you use?
Which tag will you add to the email if the customer is upset or needs to be escalated for any reason?
If a customer emailed in asking to change the address on their order to a HFPU which tag will you add to the email?
Is increasing the width of the shank considered a modification or a custom design?
What is the subject of the email that you will always email our manufacturers on?
If the customer has received their ring and would like to change the diamond and/ or the setting, which process will you initiate in DB?
What are the prewritten responses saved in Front called?
Which tag will need to be on the email for it to be in the Orders Team's inbox?

Down

Is adding melee to a setting that doesn't have melee considered a modification or a custom design?
Which group of diamond sellers does not rush their diamonds?
Which Front folder should you always review before logging off at the end of your shift?
Which payment method will DB not allow to be used twice on the same order?
What will you do with an email if we are waiting on a response from a manufacturer?
What does HFPU stand for?
What is the payment status called when we have received and successfully processed the customer's payment?
If the customer has received their ring and would like to change the ring size, which process will you initiate in DB?
What is the name of the Head of Customer Success - After Sales?
What is the name of the AI Generated signature that we use when emailing burning customers?

20 Clues: What does HFPU stand for? • What are the prewritten responses saved in Front called? • Which group of diamond sellers does not rush their diamonds? • What is the name of the Head of Customer Success - After Sales? • Which payment method will DB not allow to be used twice on the same order? • ...

Customer Obsession 2012-11-29

Across

In which color pedestrian walkways are marked with
Likes to chase mice
point If fire alarm goes off and is ringing continuously, where do you have to report to
Man's best friend
What is the safety term for accident which almost happened
In which color pedestrian walkways are marked with
Flying mammal

Down

Who is the most important person to our Business
Large marsupial
Has a trunk
The top expectations from me is
miss What is the safety term for accident which almost happened

12 Clues: Has a trunk • Flying mammal • Large marsupial • Man's best friend • Likes to chase mice • The top expectations from me is • Who is the most important person to our Business • In which color pedestrian walkways are marked with • In which color pedestrian walkways are marked with • What is the safety term for accident which almost happened • ...

Customer journey 2013-12-10

Across

Wat de klant wil bij het zich voordoen van een probleem
Een klant apprecieert dit niet, zeker bij de vraag naar directe actie
Het tegenovergestelde van stug/onbuigzaam
De klant meerdere alternatieven of ………..bieden

Down

Bekommerd zijn om de klant
Het uitwisselen van informatie
De standaard die klanten verwachten van onze service
Voldoen aan de behoeften en wensen van de klant
Streven in het bieden van een correcte service vanaf de .............keer
De mensen die er zijn om bediend te worden
Ondersteuning geven aan de klant

11 Clues: Bekommerd zijn om de klant • Het uitwisselen van informatie • Ondersteuning geven aan de klant • Het tegenovergestelde van stug/onbuigzaam • De mensen die er zijn om bediend te worden • De klant meerdere alternatieven of ………..bieden • Voldoen aan de behoeften en wensen van de klant • De standaard die klanten verwachten van onze service • ...

Customer Verification 2025-01-24

Across

Where we can contact customer
Specific Month and Date in CIF
10 digits
We can mail things to them
Mother

Down

where is the account from and date it was open
Specific Purchase
When they were born
Legal Residence
IM/ST/CD
Used for online banking

11 Clues: Mother • IM/ST/CD • 10 digits • Legal Residence • Specific Purchase • When they were born • Used for online banking • We can mail things to them • Where we can contact customer • Specific Month and Date in CIF • where is the account from and date it was open

Customer Trust 2024-10-17

Across

the ability to understand and share the feelings of another.
the connection between two people
principles or standards of behaviour; the company's judgement of what is important
information about reactions to a product, a person's performance of a task, etc. which is used as a basis for improvement.
having something in common gives you a X (link)
see-through: not hiding things from customers

Down

the imparting or exchanging of information by speaking, writing, or using some other medium#
you need to be selling something that is a high X so it doesn't break
a widespread belief generally held about someone or something.
recognition and enjoyment of the good qualities of someone or something
make it easier or possible for (someone) to do something by offering one's services or resources

11 Clues: the connection between two people • see-through: not hiding things from customers • having something in common gives you a X (link) • the ability to understand and share the feelings of another. • a widespread belief generally held about someone or something. • you need to be selling something that is a high X so it doesn't break • ...

carex 2021-12-21

Across

all about what the person has on the account
all about the money
what verifies a customer
all about the customer
some thing you can change in enhanced care
type of payment details

Down

where to see discounts
where to raise credits
all about the customer purchases
phone system where number comes through
view account details
name of the billing system
a customers allocation of mins texts & data

13 Clues: all about the money • view account details • where to see discounts • where to raise credits • all about the customer • type of payment details • what verifies a customer • name of the billing system • all about the customer purchases • phone system where number comes through • some thing you can change in enhanced care • a customers allocation of mins texts & data • ...

Vision 2020 2019-12-23

Across

XH offers 24/7 professional
500 MBPS
We offer Home Security and Xfinity Home Security
Vision 2020 introduces packages with a new
xFi Pods require a leased wireless
This is an easy way to enjoy Netflix, HBO, Prime Video, Music and thousands of free movies and shows together
All X1 Pro+ Package offers will require a

Down

The average family has 14 smart devices connected to the home
This comes included in all X1 Pro+ packages
100 MBPS
We offer, Double plays, Triple Plays and
If a customer cancels their service before they've paid for their equipment in full, they must pay the remaining balance on their
Vision 2020 goes live on January
With XH you can purchase a la carte
These provide a great solution for customers who have connectivity issues in areas of their home

15 Clues: 100 MBPS • 500 MBPS • XH offers 24/7 professional • Vision 2020 goes live on January • xFi Pods require a leased wireless • With XH you can purchase a la carte • We offer, Double plays, Triple Plays and • All X1 Pro+ Package offers will require a • Vision 2020 introduces packages with a new • This comes included in all X1 Pro+ packages • ...

CSC Crossword Puzzle 2014-09-23

Across

This is the total number of phone queues within CSC.
This product just rolled out new hardware to all the LRO's.
This CSC agent is getting married in October.
This product has a new release out on Oct 3.
This help center is being launched on Oct 3.
This person has been with CSC the longest.

Down

This is Teranet's newest product offering.
This is the total number of people within CSC.
This person is CSC's newest agent.
This product is used by Real Estate Agents in Ontario.
You track your service requests using this.
You use this every day to answer customer calls.
This is what you use to communicate with your teammates.
Do Process acquired this product in 2013.
Do Process uses this to help customers with their technical problems.

15 Clues: This person is CSC's newest agent. • Do Process acquired this product in 2013. • This is Teranet's newest product offering. • This person has been with CSC the longest. • You track your service requests using this. • This product has a new release out on Oct 3. • This help center is being launched on Oct 3. • This CSC agent is getting married in October. • ...

Technology in Business 2024-11-07

Across

Digital record of financial transactions (6 letters)
Software used for creating and editing documents (11 letters)
Cloud-based workplace communication platform (5 letters)
Digital currency (11 letters)
Software used to manage customer relationships (3 letters)
File storage and sharing service in the cloud (8 letters)
Online advertising strategy targeting specific audiences (13 letters, 2 words))
Technology allowing devices to communicate wirelessly (9 letters)

Down

Online platform for buying and selling goods (9 letters)
Remote work technology allowing face-to-face conversations (12 letters)
System for tracking inventory and supply chain (3 letters)
Process of protecting data from unauthorized access (8 letters)
Large sets of data analyzed for patterns and trends (7 letters, 2 words)
Technology that enables machines to simulate human intelligence (2 letters)
Internet-connected devices that collect and share data (3 letters)

15 Clues: Digital currency (11 letters) • Digital record of financial transactions (6 letters) • Online platform for buying and selling goods (9 letters) • Cloud-based workplace communication platform (5 letters) • File storage and sharing service in the cloud (8 letters) • System for tracking inventory and supply chain (3 letters) • ...

Uverse Knowladge 2012-08-08

Across

How much is the Uverse activation fee?
How much is voice unlimited
What att uverse internet speed must a customer choose along with a U300 package to earn a free receiver?
What is the promotional period for a uverse triple play?
How much is an additional line with uverse voice
What tablet can a customer use to power their uverse?
What is the box that a person can have that connects wirelessly?

Down

How much is voice 250
what is the minimum speed for uverse internet?
How many email accounts can a customer get when they sign up for att uverse HSI?
What is the max turbo speed for uverse internet?
What is the promotional period for uverse double play?
What is the lowest TV package we offer with uverse tv that is family material?
How many HD channels does Uverse TV have?
How many multiviews does uverse have?
How many TV's can a customer have with uverse?

16 Clues: How much is voice 250 • How much is voice unlimited • How many multiviews does uverse have? • How much is the Uverse activation fee? • How many HD channels does Uverse TV have? • what is the minimum speed for uverse internet? • How many TV's can a customer have with uverse? • What is the max turbo speed for uverse internet? • ...

Space Mastery 2024-09-23

Across

The complete process of receiving, processing, and delivering customer orders.
The process of delivering finished products to the final customer.
The stock of goods a company holds for future sales or production.
The process of producing goods from raw materials.
Entity that provides raw materials or components to a manufacturer.
The detailed organization of transporting goods from supplier to customer.
The process of acquiring goods and services from an external source.
The process of estimating future demand for products or services.

Down

The act of storing goods in large quantities before they are distributed.
A business or individual that sells goods to consumers.
Basic substances used in manufacturing products.
The action of transporting goods to a customer's location.
Finding and acquiring goods or services from specific suppliers.
The recipient of goods or services in exchange for payment.
The time between the start of a process and its completion.

15 Clues: Basic substances used in manufacturing products. • The process of producing goods from raw materials. • A business or individual that sells goods to consumers. • The action of transporting goods to a customer's location. • The recipient of goods or services in exchange for payment. • The time between the start of a process and its completion. • ...

Chapter 6 2021-01-15

Across

department, known as medical imaging organization of a hospital or medical clinic that conducts x-ray examination
of need, known as CON certificate approved by a local state review board permitting hospitals to construct new or additional facilities
chief, physician responsible for overseeing a component or sub department of a hospital service
quality improvement, daily improving performance at every level in every operational process by focusing on meeting or exceeding customer expectations
payers, insurance companies/medicare/Medicaid/payers of inpatient and outpatient medical expenses for patient
director, physician responsible for the medical operation and quality of a hospital department or service
unit of hospital with specific functions or specialized skills
statement, statement of the organization that summarizes its intent to provide service in terms of the services it offers
of directors, governing board which are a group of people authorized by law to conduct maintain and operate a hospital benefit of the public an whose legal and moral responsibility for polices and operations of the hospital
chair, physician who represents a department or service and sits as a formal member of the executive medical staff committee
improvement, process of identifying and analyzing important organizational and individual performance gaps, planning for future performance improvement

Down

executive officer, known as CEO person appointed by the board of directors who has full accountability for the entire hospital or health care organization
error, failure to complete a planned action as intended or the use of a wrong plan to achieve aim
support services, services providing the components of patient care that collectively support the physicians plan for diagnosis
joint commission, known as TJC independent nonprofit organization that evaluates and accredits more than 17000 health care organizations and programs in the US
radiology administrator, professional who has demonstrated skills and knowledge in asset/operation/human resources/communication/ information management
safety and health administration, known as OSHA it is a federal agency that enforces standards for safety in the workplace and conducts inspections
resources department, ancillary department of the hospital responsible for recruiting, selecting, supporting, compensating employees
drug events, injuries caused by the use of a drug (ADE) can be harmless as a drug rash or serious as death of an overdose
federal agency that administers and partners with states to administer Medicaid
staff, formal organization or physicians authorized to admit and attend to patients within a hospital
quality management, known as TQM/ management of quality in workplace from a perspective of total involvement of every employee focus on measurement and control

22 Clues: unit of hospital with specific functions or specialized skills • federal agency that administers and partners with states to administer Medicaid • chief, physician responsible for overseeing a component or sub department of a hospital service • error, failure to complete a planned action as intended or the use of a wrong plan to achieve aim • ...

Seamless Entertainment 2025-10-28

Across

SEA where you can watch Live Sports from NFL, NBA & NHL
Popular Movie Series on HBO Max about Wizards
SEA Bundled with Disney Plus App
Customers must do this before using SEA's
Spectrum's Flagship Video Package
Company that gives Customers all these SEAs
Steaming Video Box for Spectrum Customers
SEA App where you can watch Mad Men
Popular TV Series with many Spinoff's on AMC+
Watch the ATP Tour on this SEA
Popular Series with Dragons
Xumo has 250+ Built in
You can watch these on ESPN Unlimited and Fox One
Co-Pilot Article for Using the AMC+ Streaming Service
Spectrum Video Package that includes all Regional Sports
Co-Pilot Article for HBO Max Streaming Service
SEA where you can watch Poker Face
This version of ESPN usually costs $29.99
Popular TV Series on Paramount +
Popular DC TV Series on HBO Max
What customers do when they are using SEA's
Co-Pilot Article for Navigating the ESPN Streaming Service
SEA where you can watch The Mandalorian

Down

SEA Where you can watch The Masked Singer
SEA where you can watch Hey Arnold
Paramount + with Ads is called
Ad-Free Version of Paramount + is called
TV Platinum Customers receive HBO Max ___
Cost for Disney+ Premium with Hulu Premium
TV Select Customers receive HBO Max with
SEA focused for Spanish Speaking Customers
SEA where you can watch The Last Of Us
Customer can receive VIX with this Video Package
Superhero Movies on Disney Plus
Co-Pilot Article for Navigating the Paramount+ Streaming Service
Show on Peacock - Office Spinoff
Cost for HBO Max to go Ad-Free
Video Package Add on that gives HBO Max and Paramount + Ad Free
Co-Pilot Article for Disney+ and Hulu Streaming Services
Using this version of Call Flow will help you sell more
Cost for this Paramount + to go Ad-Free
Cost for this Peacock to go Ad-Free
Co-Pilot Article for Residential Inclusion Offer Landing Page
Customers can subscribe to video package or purchase SEA's ___
You can stay up to date with World Events on Fox One
Ad version of Disney + is called

46 Clues: Xumo has 250+ Built in • Popular Series with Dragons • Paramount + with Ads is called • Watch the ATP Tour on this SEA • Cost for HBO Max to go Ad-Free • Superhero Movies on Disney Plus • Popular DC TV Series on HBO Max • SEA Bundled with Disney Plus App • Show on Peacock - Office Spinoff • Popular TV Series on Paramount + • Ad version of Disney + is called • ...

Marketing Review 2025-01-09

Across

If your company is still utilizing outdated equipment or technology = what part of a SWOT analysis?
Market segmentation strategy based on factors like age, gender, income, education, occupation, and family size.
Market segmentation strategy which divides the market based on personality traits, lifestyles, values, interests, and attitudes.
Marketing _______, When all of the 4 Ps are used to achieve marketing objectives.
Teacher = Mr. _______________
Determining the type of packaging, deciding on a brand name, and the level of customer services provided = part of this marketing mix element. a
The specific group of customers a company aims to reach with its marketing effort = _________ Market

Down

Market segmentation strategy which targets customers based on purchase frequency, usage rate, and brand loyalty.
Having a good reputation with your current customers = what part of a SWOT analysis?
Advertising = which marketing mix element?
Market segmentation strategy based on factors such as population size, country, region, city, or even neighborhood.
Marketing is a coordinated system of business activities designed to satisfy customer needs and __________
Part of the marketing mix, determining how much you will charge for your product or service that will both help you make a profit, but is realistic for your consumers.
A financial planning tool, it consists of the estimated projection of costs required to promote a business' products or services.
Part of the marketing mix, involves choosing where to sell a product (online vs brick & mortar).

15 Clues: Teacher = Mr. _______________ • Advertising = which marketing mix element? • Marketing _______, When all of the 4 Ps are used to achieve marketing objectives. • Having a good reputation with your current customers = what part of a SWOT analysis? • Part of the marketing mix, involves choosing where to sell a product (online vs brick & mortar). • ...

All about Southwest Medical Center 2016-04-19

All about Southwest Medical Center crossword puzzle

Across

Mandatory annual education.
Standards of behavior - treat others as I want to be treated.
Department notified when subpoena is received.
Being responsible for your own actions and work.
40% SWMC revenue is billed to this payer.
Standards of behavior - Dress Code Policy serves as guidelines for this.
Standards of behavior - this is a priority for all patients, visitors, and employees.
Government regulation that protects privacy.

Down

Tool used to ease patient anxiety.
Standards of behavior - foundation of customer service.
2 or more people coordinating efforts to accomplish a common cause.
First name of CFO
Program patients can apply for financial assistance.
SWMC CEO last name.
Tool used when passing off patient to someone else to help.
overhead page for assistance due to escalating or violent situation.
Standards of behavior - doing the right thing, being accountable.
Standards of behavior - this is shown when we treat others fairly and equally.
Revenue Cycle Director's first name.

19 Clues: First name of CFO • SWMC CEO last name. • Mandatory annual education. • Tool used to ease patient anxiety. • Revenue Cycle Director's first name. • 40% SWMC revenue is billed to this payer. • Government regulation that protects privacy. • Department notified when subpoena is received. • Being responsible for your own actions and work. • ...

B2 Shopping and Money 2025-10-10

Across

A name or company known for a particular product.
Having a particular value or price.
Too expensive for what it is worth.
A paper or digital record showing what you bought and paid.
A reduction in the price of something.
A person who buys goods or services.
To have enough money to pay for something.
A period when shops reduce their prices.
A plan for how to spend your money.

Down

Using cards or phones instead of cash to pay.
Available to buy in a shop or online.
A person or company that sells goods to the public.
Something you buy for a good price; cheaper than usual.
Money you get back after returning something you bought.
Money that you owe to someone or to a bank.
The act of buying something.
Something expensive that is not necessary but nice to have.
service Help and advice provided by a company to its buyers.
Items that are produced and sold.

19 Clues: The act of buying something. • Items that are produced and sold. • Having a particular value or price. • Too expensive for what it is worth. • A plan for how to spend your money. • A person who buys goods or services. • Available to buy in a shop or online. • A reduction in the price of something. • A period when shops reduce their prices. • ...

Auto Fundamentals Review 2026-03-06

Auto Fundamentals Review crossword puzzle

Across

turn the key or push the button to do this to a car
a technician must have this many years experience to become ASE certified
second of the 3 C's of a repair order
this person works on cars at a dealer
color of ASE Technician patch
automotive service excellence
the W in 5W-30 stands for this
get rid of this when you "bleed" a brake system
a tech must pass this many tests to become a Master Tech
third of the 3 C's of a repair order

Down

synthetic brake fluid
true or false; use a oil filter wrench to install filter
first of the 3 C's of a repair order
the flow rate or thickness of motor oil
this person greets the customer at a dealer
hit the brakes to do this
color of synthetic brake fluid
true of false; oil drain plugs must be torqued properly
color of ASE Master Technician patch

19 Clues: synthetic brake fluid • hit the brakes to do this • color of ASE Technician patch • automotive service excellence • color of synthetic brake fluid • the W in 5W-30 stands for this • first of the 3 C's of a repair order • color of ASE Master Technician patch • third of the 3 C's of a repair order • second of the 3 C's of a repair order • this person works on cars at a dealer • ...

Marketing 2022-12-06

Across

the influences or motivations forces which determine his buying.
selling the process of connecting your the things your product helps your customer do (features) to the goals it will help them achieve and the pain points it will help them eliminate
your height, weight, size, shape or another bodily characteristic.
reasons to purchase based on facts or logic
a feature of a product for sale that makes it attractive to customers
the activity of promoting the sale of goods, especially by their presentation in retail outlets

Down

a product's traits or attributes that deliver value to end-users and differentiate a product in the market.
tied to the customer's needs, which are satisfied by a particular product or service
reasons to purchase based on feelings and emotions
based on loyalty and encourage consumers to purchase from a particular
it guarantees that if a product is found to be defective within the warranty period, it will be repaired or replaced at no cost to the purchaser

shopping 2023-07-09

Across

An offer or advertisement to encourage purchases.
The act of trading one item for another of equal value.
A large enclosed building with many stores.
The act of bringing back an item to the store for a refund or exchange.
A reduction in the regular price of an item.
An event where items are offered at a discounted price.
A large self-service grocery store.

Down

A store that sells discounted or surplus goods.
Using the internet to buy or sell products.
A document that serves as proof of purchase.
A small case used to hold money and cards.
A place where you can buy things.
A store that sells food and other household items.
A place where goods are bought and sold.
A person who buys goods or services.

15 Clues: A place where you can buy things. • A large self-service grocery store. • A person who buys goods or services. • A place where goods are bought and sold. • A small case used to hold money and cards. • Using the internet to buy or sell products. • A large enclosed building with many stores. • A document that serves as proof of purchase. • ...

Business 2023-08-16

Across

A building for the storage of goods
Space or a place for storing
A removal of money from a bank account
A book or other collection of financial accounts
One that buys a product or service
A business enterprise, typically one that involves risk
A record of money paid out and money received
The equipment or goods of an establishment

Down

To carry or send abroad especially for sale in another country
A charge for borrowed money that is generally a percentage of the amount borrowed
Money paid at regular times for work or services
A written statement saying that money or goods have been received
Money lent at interest
To bring (as goods) into a country from another country usually for selling
The quality or state of being scarce : a very small supply

15 Clues: Money lent at interest • Space or a place for storing • One that buys a product or service • A building for the storage of goods • A removal of money from a bank account • The equipment or goods of an establishment • A record of money paid out and money received • Money paid at regular times for work or services • A book or other collection of financial accounts • ...

S3 Unit 2 Dictation 1 2024-11-05

Across

The special p_________ boosted sales during the holiday season.
C_________ are the individuals who use our products daily.
The s_________ demonstrated the product features to potential buyers.
The marketing c_________ was successful in increasing brand awareness.
The company's l_________ is displayed prominently on all products.
Each piece in the collection is u_________ and handcrafted.
The a_________ aired during prime time to reach a larger audience.

Down

The advertisement was designed to be e_________ and memorable.
The m_________ oversees the entire team and ensures targets are met.
Our c_________ buy products and deserve excellent service.
The c_________ is responsible for leading the meeting.
Maintaining a strong b_________ is crucial for customer loyalty.
The s_________ manages the office schedule and correspondence.
The catchy s_________ helped the campaign gain attention.
The event was m_________ and talked about for weeks.

15 Clues: The event was m_________ and talked about for weeks. • The c_________ is responsible for leading the meeting. • The catchy s_________ helped the campaign gain attention. • Our c_________ buy products and deserve excellent service. • C_________ are the individuals who use our products daily. • Each piece in the collection is u_________ and handcrafted. • ...

consumption trend 2025-08-31

Across

The act of bringing products to the consumer’s location
The process of converting waste into reusable materia
A marketing action to increase sales temporarily
Following moral principles when buying or selling
New ideas, products, or methods that improve markets
A business model where customers pay regularly to access a product or service
The process of creating an identity and image for a product
The attachment customers feel towards a brand or company

Down

A person who promotes products online to followers
The integration of digital technology into everyday business and consumption
Long-term care for the environment when producing and consuming goods
Buying and selling through the internet
Adapting products or services to individual customer needs
The amount of money required for a product
The activity of promoting the acquisition of goods in large amounts

15 Clues: Buying and selling through the internet • The amount of money required for a product • A marketing action to increase sales temporarily • Following moral principles when buying or selling • A person who promotes products online to followers • New ideas, products, or methods that improve markets • The process of converting waste into reusable materia • ...

Marketing 2015-06-11

Across

Products used in business to make other products.
The first brand when thinking about a specific product category.
Kids that were born between 1946-1962.
A theory in psychology with 5 stages of growths in human. (self-actualization, esteem, love/belonging, safety and physiological)
Selling goods or services from a home country to another.
This 4 P consists of developing a pricing strategy.
Information collected by a researcher for a specific purpose.
This 4 P includes research, product development, packaging and branding.
A person who oversees the care of another.
A term that describes the planning, pricing, distribution and selling of a product or service.
The amount of money made by a company after it subtracts the variable costs of that product from its selling price.

Down

A particular group of consumers at which a product or service is aimed.
The process of making a product or service available for use by a consumer.
Products placed next to the cash register.
This 4 P consists of advertising, sales promotion and publicity.
Study of people characteristics: age, ethnicity, gender or family life style to create a consumer profile.
Five stages: introduction, growth, maturity, decline and decision point.
A smaller part of a larger market consisting of customers grouped by characteristic shared by others in their group.
The amount of the market that a product controls.
A symbol used on a brand's products.
Someone who buys a product or service.
This 4 P includes physical distribution, storage, inventory management and channel selection.
A name, term, slogan or logo used to identify the product of a company.
This city in Canada is known for their test marketing.
The idea that a business or organization must consider both its potential customers and its competitors in every important business decision.
A person who uses a product.
When two or more companies agree to support one another's brands in certain business ventures.
Information that has been gathered from sources that have been published or gathered previously.
A phrase used to market a product.

29 Clues: A person who uses a product. • A phrase used to market a product. • A symbol used on a brand's products. • Someone who buys a product or service. • Kids that were born between 1946-1962. • Products placed next to the cash register. • A person who oversees the care of another. • Products used in business to make other products. • ...

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