customer service Crossword Puzzles

EF Selection Day - The Last Minute Challenge 2023-04-06

EF Selection Day - The Last Minute Challenge crossword puzzle
Across
  1. A term used to describe a startup that reaches a $10 billion valuation
  2. A popular book on entrepreneurship by Peter Thiel
  3. A popular programming language used for data analysis and machine learning
  4. A type of business model where customers pay a recurring fee for access to a product or service
  5. A digital currency created by Facebook
Down
  1. A type of alternative financing that allows companies to raise funds from the public
  2. A technology used for decentralized finance and trading on blockchain networks
  3. A popular online collaboration tool acquired by Salesforce
  4. A term used to describe the use of artificial intelligence in automating customer service

9 Clues: A digital currency created by Facebook • A popular book on entrepreneurship by Peter Thiel • A popular online collaboration tool acquired by Salesforce • A term used to describe a startup that reaches a $10 billion valuation • A popular programming language used for data analysis and machine learning • ...

Service 2023-10-20

Service crossword puzzle
Across
  1. every item is priced separately
  2. cylinder object to hold liquid
  3. 3 or 4 prong eating utensil
  4. small portion of food served before a meal
  5. main course of a meal
Down
  1. a complete meal is offered at a set price
  2. something to use to decorate your plate
  3. a list of dishes available in a restaurant.
  4. flat service that hold food
  5. an instrument composed of a blade fixed into a handle, used for cutting

10 Clues: main course of a meal • flat service that hold food • 3 or 4 prong eating utensil • cylinder object to hold liquid • every item is priced separately • something to use to decorate your plate • a complete meal is offered at a set price • small portion of food served before a meal • a list of dishes available in a restaurant. • ...

Types of scams 2024-07-01

Types of scams crossword puzzle
Across
  1. Shoppee/Lazada
Down
  1. IT customer service
  2. impersonation of a fake website (sounds like 'farming')
  3. Sounds like 'fishing'
  4. Fake romance

5 Clues: Fake romance • Shoppee/Lazada • IT customer service • Sounds like 'fishing' • impersonation of a fake website (sounds like 'farming')

Marketing Crossword Puzzle 2016-08-29

Marketing Crossword Puzzle crossword puzzle
Across
  1. based on costs and on what competitors charge for the same product
  2. Utility- Having a product available at a certain time
  3. Analysis- Strength, Weakness, opportunities, and threats
  4. intangible items that satisfy your needs and wants
  5. affects the economy and standard of living
  6. tangible items that satisfy your needs and wants
  7. Effort to inform people about a product or service
  8. Target Markets- Targeting two different types of people
  9. Market- Includes all businesses that buy products for their operations
  10. Functions of marketing add value to a product
Down
  1. Utility- Involves having a product where consumers buy it
  2. Market- Consists of consumers who purchase goods for personal use
  3. Segmentation- Breaking down the market into smaller groups
  4. Utility- The exchange of a product or money
  5. provides customers with goods and services
  6. Profile- Lists info like age, gender, income level, etc
  7. Market- Group that is identified for a specific program
  8. Management- Obtaining, developing, and maintaining a product
  9. Management- process of deciding how to get goods into customer's hand
  10. All people that share similar needs and wants
  11. Process of creating, communicating, delivering, and exchanging
  12. Utility- Communication with the consumer
  13. Utility- Involves changing raw materials into usable goods
  14. Benefits of Marketing- The good things about marketing
  15. Concept- Businesses should strive to satisfy customers

25 Clues: Utility- Communication with the consumer • provides customers with goods and services • affects the economy and standard of living • Utility- The exchange of a product or money • All people that share similar needs and wants • Functions of marketing add value to a product • tangible items that satisfy your needs and wants • ...

Product Companies Crossword 2023-08-01

Product Companies Crossword crossword puzzle
Across
  1. A well-known streaming service for movies and TV shows.
  2. This company's name is inspired by a large South American rainforest.
  3. A social media platform known for its short video content and dance challenges
  4. A cloud storage and file synchronization service by Microsoft
  5. A ride-sharing company that operates in multiple countries
  6. This tech company's name is inspired by the word 'yahoo'
  7. This social media platform has 280-characters limit
  8. A search engine company known for its "Don't be evil" motto
  9. A software company that provides customer relationship management solutions
  10. A Chinese multinational technology company known for its smartphones and electronics
Down
  1. An American social news aggregation, web content rating, and discussion website
  2. A popular video conferencing platform that became widely used during CoViD
  3. A social networking platform where users share images and ideas on boards.
  4. This tech giant's name is derived from the word 'pixel' and 'binomial' code.
  5. A software company famous for its Creative Suite, including Photoshop and Illustrator
  6. A social networking platform connecting people from around the world.
  7. A widely-used professional networking platform.
  8. An American multinational technology company that designs and manufactures consumer electronics
  9. A Japanese multinational conglomerate known for its electronics and gaming products
  10. A renowned electric vehicle and clean energy company.

20 Clues: A widely-used professional networking platform. • This social media platform has 280-characters limit • A renowned electric vehicle and clean energy company. • A well-known streaming service for movies and TV shows. • This tech company's name is inspired by the word 'yahoo' • A ride-sharing company that operates in multiple countries • ...

Ancient Asia Vocabulary 6th Grade 2022-05-11

Ancient Asia Vocabulary 6th Grade crossword puzzle
Across
  1. Exchange of service for protection; lords & vassals
  2. belief in more than one god
  3. A battle/war; a fight/disagreement
  4. gods gave Chinese king the right to rule
  5. A good brought into a country from another country
  6. belief in one god
  7. Set of beliefs, behaviors,& traits shared by a group
  8. A Chinese philosophy that stressed the importance of laws
  9. Organization of different levels of authority; pyramid
  10. The amount of something that a customer wants to buy
  11. an amount that is left over after a need has been met
Down
  1. Large territory or group of; governed by one ruler
  2. lack of resources
  3. Chinese philosophy concerned with obtaining long life and living in harmony with nature
  4. Long division of time
  5. Future member of a family
  6. A person that someone is descended from
  7. An object made by people
  8. A religion founded in Ancient India by Buddha
  9. Responsibility of children to obey parents
  10. A government by the people
  11. A system of beliefs based on the teachings of Confucius; social order
  12. A group of people descended from the same ancestor
  13. Amount of a good/service that a producer wants to sell
  14. Emotional judgment about people/events, without reason
  15. A line of rulers from one family

26 Clues: lack of resources • belief in one god • Long division of time • An object made by people • Future member of a family • A government by the people • belief in more than one god • A line of rulers from one family • A battle/war; a fight/disagreement • A person that someone is descended from • gods gave Chinese king the right to rule • Responsibility of children to obey parents • ...

Sports Marketing Crossword Puzzle 2024-11-15

Sports Marketing Crossword Puzzle crossword puzzle
Across
  1. a product
  2. the second stage of the product life cycle
  3. the third stage of the product life cycle
  4. the service your company is trying to provide
  5. a product that will always be in demand
  6. people going out of an event
  7. a brand that has just come around and hasn't really started growing yet
  8. the mascot or a character used for advertisement
  9. someone who buys a product to use personally
  10. a phrase used for advertisement
  11. a brand you need to have and won't accept any other brand
Down
  1. a brand that you like better than other companies with the same goods
  2. a thought that hasn't come to fruition yet
  3. the thing that's happening
  4. the graphic a company usually uses for their brand
  5. the history of a brand and what reputation it has
  6. people going into the event
  7. a brand you prefer over other brands but will accept other brands
  8. someone who buys products from a company
  9. the name that the brand goes by
  10. a product that isn't advertised a lot
  11. the place the event is taking place in
  12. the last stage of the product life cycle
  13. a product that is great in the moment but doesn't last for long

24 Clues: a product • the thing that's happening • people going into the event • people going out of an event • the name that the brand goes by • a phrase used for advertisement • a product that isn't advertised a lot • the place the event is taking place in • a product that will always be in demand • someone who buys products from a company • the last stage of the product life cycle • ...

AWS Quiz2 2025-01-21

AWS Quiz2 crossword puzzle
Across
  1. Service to configure fine-grained access control to AWS resources(Acronym)
  2. Largest discount for EC2 when instances are reserved (Acronym)
  3. Continues operating properly in the presence of a failure
  4. Amazon simple storage service is also known as -
  5. - is responsible for security in the cloud
  6. A type of IAM policy attached to the user, group or role (2 Words)
  7. The number of OU's possible in an AWS organization (In words)
  8. The policy document is formatted using - language (Acronym)
Down
  1. Smallest discount for EC2 when instances are reserved (Acronym)
  2. An AWS region is a physical geographical location with on or more --- (2 Words)
  3. The document that defines which resources can be accessed and the level of access to each resource
  4. What is IAM's default permission policy? (2 Words)
  5. An IAM identity with specific permissions
  6. A collection of IAM users
  7. A - policy is usually attached to an S3 bucket (2 Words)
  8. - is responsible for security of the cloud (Acronym)
  9. Mechanism to Protect data in transit and at rest.
  10. analysis used to determine the value that is generated while considering spending and saving (Acronym)
  11. Number of root users permitted in an AWS organization (In words)
  12. is the financial estimate to help identify direct and indirect costs of a system (Acronym)

20 Clues: A collection of IAM users • An IAM identity with specific permissions • - is responsible for security in the cloud • Amazon simple storage service is also known as - • Mechanism to Protect data in transit and at rest. • What is IAM's default permission policy? (2 Words) • - is responsible for security of the cloud (Acronym) • ...

CHAPTER 5 SUMMARY (GROUND SAFETY) 2015-04-22

CHAPTER 5 SUMMARY (GROUND SAFETY) crossword puzzle
Across
  1. What is the equipment in a tripod style used to lift an aircraft for maintenance purposes?
  2. What type of operation does the majority of serious injury occurs?
  3. Name one hazard exposure that impact all ramp employees?
  4. What error causes damage when aircraft is moving and under the guidance of ground-based support staff?
  5. What is the abbreviation used to describe the provision of preventive and emergency repair of ground support equipment?
  6. What best describes flights that are not cancelled and aircraft is permitted to remain in revenue service?
  7. State the maximum amount of time in minutes that any employee working in proximity to an operating APU can be exposed to?
Down
  1. What type of service employees work at the ticket counter, gate, or service counter?
  2. What is the abbreviation that describes any type of foreign object on the ground in ramps, aircraft parking areas, taxiways, runways and other areas frequented by aircrafts?
  3. What is lost by the airlines when there are flight cancellations?
  4. What is the one item many airlines charge fees to disencourage passengers from having excess weight
  5. What type of ground damage is most expensive to an aircraft operator?
  6. What is another factor contributing to injuries?

13 Clues: What is another factor contributing to injuries? • Name one hazard exposure that impact all ramp employees? • What is lost by the airlines when there are flight cancellations? • What type of operation does the majority of serious injury occurs? • What type of ground damage is most expensive to an aircraft operator? • ...

Jazz Fraud and Disputes 2023-06-06

Jazz Fraud and Disputes crossword puzzle
Across
  1. Customers are not ____ for fraudulent transactions.
  2. Fraudsters use basic information to make fraudulent purchases.
  3. Offering ____ can help with having to tell the customer "no".
  4. Use of electronic devices to enable people to commit banking and credit card fraud.
  5. When an older individual's resources are used without their permission, this is ____ abuse fraud.
  6. Virtual card numbers can be replaced if they have been ____.
  7. Questions that start with "how" are ____ questions.
  8. Cards can sometimes be ____ in the mail by fraudsters.
  9. ____ statements are not effective like empathy statements.
Down
  1. Disputes not resolved within 90 days are ruled in favor of the ____.
  2. Disputes are typically resolved within 2 ____ cycles
  3. ____ communicators tend to be decisive.
  4. The cycle initiated by the customer when disputing a transaction.
  5. If the customer does not recognize any elements of a transaction, it is ____.
  6. Avoid ____ the customer as much as possible.
  7. If customers ____ their voice, specialists should avoid using the mirroring technique.
  8. Customers who do participate in a transaction ___ be liable, even if disputed.
  9. ____ communicators tend to respond to small talk.

18 Clues: ____ communicators tend to be decisive. • Avoid ____ the customer as much as possible. • ____ communicators tend to respond to small talk. • Customers are not ____ for fraudulent transactions. • Questions that start with "how" are ____ questions. • Disputes are typically resolved within 2 ____ cycles • Cards can sometimes be ____ in the mail by fraudsters. • ...

financial service 2022-11-29

financial service crossword puzzle
Across
  1. card issued by the bank for you to transfer money to bank
  2. The land along side or financial institution licensed to receive deposit
  3. IS a document saying the bank has to pay you
  4. A nonprofit making money cooperative member with low interest rates
  5. An establishment that comlets and facilitates money and transactions
  6. A thing that is borrowed sum of money
  7. A machine that deposit cash
Down
  1. A certificate issued by the bank deposit money length of time
  2. an account at a bank against which checks can be drawn by the account deposit
  3. Is an individual secured container usually held within a larger safe or bank vault
  4. An instance of buying or selling something a business deal
  5. A small plastic card issued by the bank business
  6. The wealth and resurses of a country or region
  7. An even distribution of weight enabling someone
  8. User to conduct financial transaction via the internet
  9. A bank account that earns interest
  10. A person regular occupation profession or trade

17 Clues: A machine that deposit cash • A bank account that earns interest • A thing that is borrowed sum of money • IS a document saying the bank has to pay you • The wealth and resurses of a country or region • An even distribution of weight enabling someone • A person regular occupation profession or trade • A small plastic card issued by the bank business • ...

Military Service 2020-11-15

Military Service crossword puzzle
Across
  1. A person who joins the armed forces because he is forced to, not because he wants to.
  2. A full-time, volunteer soldier in a professional army.
  3. To leave the military.
  4. An area in which operations are being carried out.
  5. A system where young people join the military because they are forced to by laws.
  6. A person who joins the armed forces because he wants to.
  7. To sign a contract with the military.
  8. To make an application for a course or for promotion.
  9. Another word for reenlist.
Down
  1. up Another word to enlist.
  2. Another word for tour of duty.
  3. A .........army where all of the service members are volunteers.
  4. A surprise attack by troops who wait in the concealed position for the enemy to come to them.
  5. A period of holiday or vacation or time off work.
  6. To complete one tour of duty and move on to the next one.
  7. To join the armed forces as a volunteer.
  8. To continue in the military when your first contract is over.

17 Clues: To leave the military. • up Another word to enlist. • Another word for reenlist. • Another word for tour of duty. • To sign a contract with the military. • To join the armed forces as a volunteer. • A period of holiday or vacation or time off work. • An area in which operations are being carried out. • A full-time, volunteer soldier in a professional army. • ...

Military Service 2017-08-23

Military Service crossword puzzle
Across
  1. a trite, stereotyped expression; a sentence or phrase, usually expressing a popular or common thought or idea, that has lost originality, ingenuity, and impact by long overuse.
  2. a person who is not on active duty with a military, naval, police, or fire fighting organization.
  3. a newly enlisted or drafted member of the armed forces.
  4. a large body of people, associated with a particular territory, that is sufficiently conscious of its unity to seek or to possess a government peculiarly its own.
  5. susceptible to debate, challenge, or doubt; questionable.
  6. an officer in command of a particular portion of an armed force who has been given this title by specific authorization.
  7. a conflict carried on by force of arms, as between nations or between parties within a nation; warfare, as by land, sea, or air.
  8. a large body of persons trained and armed for war.
  9. a body of citizens enrolled for military service, and called out periodically for drill but serving full time only in emergencies.
  10. an armored cavalry or cavalry unit consisting of two or more platoons and a headquarters group.
Down
  1. a debate, controversy, or difference of opinion
  2. a native or naturalized member of a state or nation who owes allegiance to its government and is entitled to its protection.
  3. one of two parts that fit, complete, or complement one another.
  4. adherence to moral and ethical principles; soundness of moral character; honesty.
  5. compulsory enrollment of persons for military or naval service
  6. the line that separates one country, state, province, etc., from another; frontier line
  7. authoritatively ordered; obligatory; compulsory

17 Clues: a debate, controversy, or difference of opinion • authoritatively ordered; obligatory; compulsory • a large body of persons trained and armed for war. • a newly enlisted or drafted member of the armed forces. • susceptible to debate, challenge, or doubt; questionable. • compulsory enrollment of persons for military or naval service • ...

service management 2022-01-20

service management crossword puzzle
Across
  1. 17
  2. 10
  3. 16
  4. 4
  5. 1
  6. 2
  7. 6
Down
  1. 13
  2. 14
  3. 15
  4. 7
  5. 9
  6. 5
  7. 12
  8. 3
  9. 8
  10. 11

17 Clues: 7 • 9 • 5 • 4 • 3 • 8 • 1 • 2 • 6 • 13 • 14 • 17 • 10 • 15 • 16 • 12 • 11

Service Learning 2024-06-03

Service Learning crossword puzzle
Across
  1. Conciencia.
  2. Reflexión.
  3. Desarrollar.
  4. Estrategia.
  5. Responsabilidad social.
  6. Auto-confianza.
  7. Desafío.
  8. Inclusion.
  9. Significativo.
  10. Empatía.
Down
  1. Creencias.
  2. Auto-estima.
  3. Educación.
  4. Tecnología.
  5. Gratificante.
  6. Ambiente/entorno.
  7. Alfabetización.

17 Clues: Desafío. • Empatía. • Creencias. • Reflexión. • Educación. • Inclusion. • Conciencia. • Estrategia. • Tecnología. • Auto-estima. • Desarrollar. • Gratificante. • Significativo. • Auto-confianza. • Alfabetización. • Ambiente/entorno. • Responsabilidad social.

Wednesday Service 2025-10-28

Wednesday Service crossword puzzle
Across
  1. On what does a wise man build his house?
  2. ____ Counselor
  3. We have this treasures in jars of ____
  4. Five fold ministry to ____ saints
  5. Faith without ____ is dead
  6. Jesus was descendant of which king?
  7. Ask, Seek, and ____?
  8. What shall the pure in heart see?
  9. Who are we commanded to love?
  10. How many disciples did Jesus have?
Down
  1. Religious place Jesus often taught
  2. We are to present our bodies as a holy living _____
  3. What did John the Baptist do in his mother's womb?
  4. What seed is like the kingdom of God?
  5. What portion of God’s armor are we commanded to put on
  6. Number of attributes listed in Fruit of the Spirit
  7. On what is a lamp to be placed

17 Clues: ____ Counselor • Ask, Seek, and ____? • Faith without ____ is dead • Who are we commanded to love? • On what is a lamp to be placed • Five fold ministry to ____ saints • What shall the pure in heart see? • Religious place Jesus often taught • How many disciples did Jesus have? • Jesus was descendant of which king? • What seed is like the kingdom of God? • ...

Mass Vax 2021-05-24

Mass Vax crossword puzzle
Across
  1. The vaccine with a 28 day booster period.
  2. The email we use if the customer does not have one.
  3. The virus that started the epidemic.
  4. If you have Mass Health, you might be able to get this benefit.
  5. The mass vax site located in Foxboro.
  6. Widget The name of the program we use to control the phone call.
  7. This person may accompany anyone 75+ to any appointment.
  8. The name of this project.
  9. The mass vax site name after a famous athlete.
  10. You must utilize this if you need an interpreter.
Down
  1. The single dose vaccination.
  2. The name of the program we use to add a customer to our database.
  3. We do this for the customer as a last resort when we cannot find an appointment.
  4. The only vaccine that can be distributed to minors.
  5. Vaccine location in springfield.
  6. The line we transfer the customer to for a 2nd shot of the vaccine when they received the first dose at a mass vax site.
  7. This is how much the vaccine costs the customer.
  8. The first place to look for an appointment.

18 Clues: The name of this project. • The single dose vaccination. • Vaccine location in springfield. • The virus that started the epidemic. • The mass vax site located in Foxboro. • The vaccine with a 28 day booster period. • The first place to look for an appointment. • The mass vax site name after a famous athlete. • This is how much the vaccine costs the customer. • ...

Chapter 4 vocab 2022-10-12

Chapter 4 vocab crossword puzzle
Across
  1. an expression of how a given product, service or brand fills a particular consumer need in a way that its competitors don't.
  2. a category of customers who have similar likes and dislikes in an otherwise homogeneous market.
  3. the marketplace where final goods or services are sold to businesses and the public sector
  4. task of grouping a set of objects in such a way that objects in the same group
  5. o divide the marketplace into parts, or segments, which are definable, accessible, actionable, and profitable and have a growth potential.
  6. ______________ are those which actually affect a person's purchase of a specific product type or brand in a product-market.
  7. The market for goods and services needed by most consumers.
  8. the process of identifying an appropriate market niche for a product, service or brand and getting it established it in that area.
  9. combining two or more submarkets into one larger target market
Down
  1. combination of practices, strategies and technologies that companies use to manage and analyze customer relations
  2. refers to the practice of identifying and grouping people based primarily on their online browsing and decision making patterns.
  3. to integrate or cause to be integrated; join together
  4. segmenting the market and picking one of the homogeneous segments as the firm's target market.
  5. treating each of 2 or more markets as a separate target with a different mix.
  6. a marketing strategy in which select groups of consumers are identified so that certain products or product lines can be presented to them in a way that appeals to their interests
  7. groups of individuals or organizations that make up the pool of actual and potential customers for their goods and services.
  8. help identify the "core benefits."
  9. Marketers that develop a different marketing mix for each homogeneous market segment are known as ______.

18 Clues: help identify the "core benefits." • to integrate or cause to be integrated; join together • The market for goods and services needed by most consumers. • combining two or more submarkets into one larger target market • treating each of 2 or more markets as a separate target with a different mix. • ...

Dialler Terminations 2018-06-01

Dialler Terminations crossword puzzle
Across
  1. A customer says they have never used the card and are querying why there is a balance. who do you transfer the call to? (it is also the button that you would use to terminate the call)
  2. If you transfer a call to a senior because the customer is complaining, what button do you push to terminate the call?
  3. Who do you transfer the call to if the customer has their income & expenditure details to hand?
  4. What button do you press to terminate the call if the customer advises they have completed an IVA?
  5. Do we use the 'Called in error' button?
  6. If a customer advises they are dealing with a DMC what button do you push to terminate the call?
  7. If a customer completes security and then hangs up before discussing anything, what button do you push to terminate the call?
Down
  1. If a customer has made a payment but we have not received it by the end of the allotted clearing times we allow for their method of payment, what button do you push to terminate the call?
  2. If the customer refuses to make a payment or can't pay within the next 14 days, what button do you push to terminate the call?
  3. What button do you push to terminate the call if you say 'hello' three times and there is no response?
  4. You speak to a customer over the weekend and they advise that they made a payment on Friday, but there is no payment clearing. What button do you push to terminate the call?
  5. On which screen can you find internet payments clearing when it DOESN'T show in OCAL, ARTD or ARIQ?
  6. A customer is querying one transaction on the account. who do you transfer the call to? (it is also the button that you would use to terminate the call)
  7. A customer advises they will pay next week what do you need to offer? (Abbreviation)
  8. What block do you add if you are removing the last contact number on a customer's account?

15 Clues: Do we use the 'Called in error' button? • A customer advises they will pay next week what do you need to offer? (Abbreviation) • What block do you add if you are removing the last contact number on a customer's account? • Who do you transfer the call to if the customer has their income & expenditure details to hand? • ...

Friedman Chapter 6: Handling Objections 2023-10-05

Friedman Chapter 6: Handling Objections crossword puzzle
Across
  1. "Is the price of this item too high. or is it just more than you wanted to __________ today?"
  2. Avoid showing this at the customer's inability to explain what they want.
  3. Getting ___________ to continue. This is polite.
  4. Successfully, overcoming objections depends almost entirely on the salesperson's ability to work _________ the customer.
  5. These are used when the customer feels uncomfortable or embarrassed about telling you the real reasons for their objection.
  6. Reconfirm your selling points to see if the customer is still in agreement that is what they wanted.
  7. ____________ to the entire objection. If you interrupt the customer you are implying what they had to say wasn't important.
  8. Judging others on their outward appearances to determine what their price range is. A form of negatively ________ customers.
  9. It means having complete_______ with the customer's feelings, and the ability to put yourself in the customer'shoes.
  10. Ask the customer about the price last if nothing else comes up and phrase it in this way.
  11. You want to understand your customer's feelings, but you don't want to _______ them (Don't agree with their concern).
Down
  1. You have to put yourself on the customer's side by being ________ to their concerns.
  2. Handling objections is an essential part of the sales process because you cannot get to the close if these are in the way.
  3. It is your job to _______ the customer's wants even when the customer doesn't know for sure what they want.
  4. If you can appreciate your customer's __________ on price, say so.
  5. __________ the objection. Let them know you understand.
  6. We have to be ___________, but not pushy, about getting the customer to tell us why they are hesitating about the purchase.
  7. Sometimes, the customer's __________ to purchase the item is a defense mechanism to delay making a decision.
  8. These are a big part of the retail game, but they don't have to mean you've lost the sale.
  9. Reasons your customer's don't buy are a ______ of trust or value.

20 Clues: Getting ___________ to continue. This is polite. • __________ the objection. Let them know you understand. • Reasons your customer's don't buy are a ______ of trust or value. • If you can appreciate your customer's __________ on price, say so. • Avoid showing this at the customer's inability to explain what they want. • ...

George's Crossword 2025-08-25

George's Crossword crossword puzzle
Across
  1. a service is something you can do for money. For example, paying somebody to cut your grass is a service
  2. a business philosophy centered on understanding and fulfilling customer needs to achieve long-term organizational goals, such as profitability and growth
  3. a combination of factors that can be controlled by a company to influence consumers to purchase its products.
  4. something a consumer would try to buy. For example, the consumer could be a woman, and the good would be an apple
  5. the systematic process of collecting, analyzing, and interpreting data about a target market, customers, and competitors to make informed business decisions
Down
  1. businesses' essential processes, activities, and strategies to identify, reach, and satisfy their target audiences
  2. A product is a physical good that somebody can sell you
  3. the activity or business of promoting and selling products or services, including market research and advertising.
  4. to buy, sell, provide, or produce products for money
  5. the branch of knowledge concerned with the production, consumption, and transfer of money.
  6. the portion of a market controlled by a particular company or product.
  7. A thought or opinion
  8. a specific group of customers who a business aims to reach with its products or services

13 Clues: A thought or opinion • to buy, sell, provide, or produce products for money • A product is a physical good that somebody can sell you • the portion of a market controlled by a particular company or product. • a specific group of customers who a business aims to reach with its products or services • ...

Word List 1 2025-10-01

Word List 1 crossword puzzle
Across
  1. the time and place in which a story happens
  2. a business that provides a service
  3. someone who buys goods or services
Down
  1. someone whose job it is to discover information about crimes
  2. work that one gets paid for
  3. to disappear
  4. a short part of a story

7 Clues: to disappear • a short part of a story • work that one gets paid for • a business that provides a service • someone who buys goods or services • the time and place in which a story happens • someone whose job it is to discover information about crimes

3.3 Organisations’ internal skills requirements to support their cloud model 2023-10-11

3.3 Organisations’ internal skills requirements to support their cloud model crossword puzzle
Across
  1. (4,11) migrate in-house company database to the cloud-hosted database
  2. (8,3,9) Ensure that customer data is protected at all times
Down
  1. (8,3,9) forecast the annual budget required to utilise the cloud service
  2. (7,10) deliver the transition from using traditional IT to using cloud services
  3. (6,10) negotiate contracts with the cloud service provider
  4. Set up the organisation’s cloud-based servers

6 Clues: Set up the organisation’s cloud-based servers • (6,10) negotiate contracts with the cloud service provider • (8,3,9) Ensure that customer data is protected at all times • (4,11) migrate in-house company database to the cloud-hosted database • (8,3,9) forecast the annual budget required to utilise the cloud service • ...

Business in Action 2025-10-09

Business in Action crossword puzzle
Across
  1. of Economy Categories of businesses based on production type or service provided.
  2. People or groups with an interest in a business's success.
Down
  1. Goals a business sets to measure its success.
  2. of Finance Ways a business obtains money to start or grow.
  3. service Support offered to customers before, during, and after purchase.
  4. of Assistance Organizations or individuals that provide business guidance.
  5. of Industry Divisions like primary, secondary, and tertiary that group industries.

7 Clues: Goals a business sets to measure its success. • of Finance Ways a business obtains money to start or grow. • People or groups with an interest in a business's success. • service Support offered to customers before, during, and after purchase. • of Assistance Organizations or individuals that provide business guidance. • ...

1.1 Welcome to Retail 2021-11-19

1.1 Welcome to Retail crossword puzzle
Across
  1. This customer likes to be the first to purchase the newest technology, fashion, or car, as well as try the just opened restaurant and see the newest movie.
  2. an interconnected system of approaches for meeting the goal of retailing
  3. this customer spends lots of time checking out products and prices through online sites, visiting different stores, comparing advertisements, etc
  4. This customer is loyal to a specific store based on repeated and valued positive customer experience with the retailer or the products.
  5. similar to multichannel retailing in that customers have the opportunity to interact with all of the available channels in the retail ecosystem
  6. is defined as a business or person that sells products and/or services to customers.
  7. This customer views shopping as a fun occasion.
Down
  1. This customer finds out what is trendy before making a purchase.
  2. This customer makes quick purchase decisions; often for inexpensive items without high importance to the buyer.
  3. produces finished products
  4. is to provide customers with the merchandise and services they want when, where, and how they want to purchase them
  5. offers customers the opportunity to interact with the multiple options in their ecosystem
  6. buys large quantities of products directly from the manufacture and then sells smaller amounts to retailers
  7. are intangible (they can’t be physically owned by the customer) transactions, such as lawn mowing, hair care services and personal training
  8. are physical goods that are bought and sold, such as food, clothes, and household items.
  9. are people who purchase goods or services from a business.

16 Clues: produces finished products • This customer views shopping as a fun occasion. • are people who purchase goods or services from a business. • This customer finds out what is trendy before making a purchase. • an interconnected system of approaches for meeting the goal of retailing • ...

1.1 Welcome to Retail 2021-11-19

1.1 Welcome to Retail crossword puzzle
Across
  1. this customer likes to be the first to purchase the newest technology, fashion, or car, as well as try the just opened restaurant and see the newest movie.
  2. an interconnected system of approaches for meeting the goal of retailing
  3. this customer spends lots of time checking out products and prices through online sites, visiting different stores, comparing advertisements, etc
  4. this customer is loyal to a specific store based on repeated and valued positive customer experience with the retailer or the products.
  5. similar to multichannel retailing in that customers have the opportunity to interact with all of the available channels in the retail ecosystem
  6. is defined as a business or person that sells products and/or services to customers.
  7. this customer views shopping as a fun occasion.
Down
  1. this customer finds out what is trendy before making a purchase.
  2. this customer makes quick purchase decisions; often for inexpensive items without high importance to the buyer.
  3. produces finished products
  4. is to provide customers with the merchandise and services they want when, where, and how they want to purchase them
  5. offers customers the opportunity to interact with the multiple options in their ecosystem
  6. buys large quantities of products directly from the manufacture and then sells smaller amounts to retailers
  7. are intangible (they can’t be physically owned by the customer) transactions, such as lawn mowing, hair care services and personal training
  8. are physical goods that are bought and sold, such as food, clothes, and household items.
  9. are people who purchase goods or services from a business.

16 Clues: produces finished products • this customer views shopping as a fun occasion. • are people who purchase goods or services from a business. • this customer finds out what is trendy before making a purchase. • an interconnected system of approaches for meeting the goal of retailing • ...

Sarnath's Data Puzzle - 5 2023-11-21

Sarnath's Data Puzzle - 5 crossword puzzle
Across
  1. A number that the marketeer desires to improve
  2. Process of customer falling in our trap!
  3. Customize to the customer
  4. The stages of acquiring a customer that ends in Conversion
  5. Marketing optimization technique related to a hat-trick
  6. Another name for a control group in experiment design
  7. 3-letter acronym: Bottomline of all marketing
  8. The first is the best and sometimes even the last
Down
  1. What is common between Covid and an Ad campaign?
  2. Ever stalked by a Digital Ad whatever site you visit? Blame this process
  3. The English one has salt water but thats where we find our customers
  4. A 3-letter acronym that measures customer interest in a Digital Ad
  5. A boon for one but a bane for another in context of marketing promotions
  6. Search engine providers need this to show the Digital Ad to relevant people
  7. A marketing term that is also something we desire in our job
  8. A test related to 6-packs
  9. Figuratively throw a related item into the customer basket (has a hyphen)
  10. Weight lifters and Ad campaigns desire this
  11. Traditional Marketers do this first and then repeat it without the first letter

19 Clues: Customize to the customer • A test related to 6-packs • Process of customer falling in our trap! • Weight lifters and Ad campaigns desire this • 3-letter acronym: Bottomline of all marketing • A number that the marketeer desires to improve • What is common between Covid and an Ad campaign? • The first is the best and sometimes even the last • ...

Markeing dynamics 2016-09-08

Markeing dynamics crossword puzzle
Across
  1. anything that could be bought or sold
  2. is the process of telling people about the product & the company that offers it
  3. an action that can be done for you
  4. mix a plan or action for marketing a product
  5. reviewing or predict future sales
  6. involves making products available to customers
Down
  1. the amount of money requested or exchanged for a product
  2. someone buying the product
  3. the process of physically delivering goods to customers
  4. market satisfying the 4 Ps

10 Clues: someone buying the product • market satisfying the 4 Ps • reviewing or predict future sales • an action that can be done for you • anything that could be bought or sold • mix a plan or action for marketing a product • involves making products available to customers • the process of physically delivering goods to customers • ...

Valentina Makarieva 2021-02-23

Valentina Makarieva crossword puzzle
Across
  1. valuable
  2. money that a government collects
  3. price the amount a product will cost before additional charges are added
  4. to leave out or not include
  5. cost the amount of money charged to a customer in order to deliver an item
  6. value added tax
  7. money that is paid for some service
Down
  1. quote a price which we offer
  2. tax an extra charge added to purcheses that goes to a government
  3. an object we have in the room

10 Clues: valuable • value added tax • to leave out or not include • quote a price which we offer • an object we have in the room • money that a government collects • money that is paid for some service • tax an extra charge added to purcheses that goes to a government • price the amount a product will cost before additional charges are added • ...

Airports 2018-06-20

Airports crossword puzzle
Across
  1. Is Dunedin a international airport
  2. A domestic airport starting with N
  3. Do all passengers and public have access to landside
  4. Service Officer What does “CSO” mean
  5. What animal is used to detect drugs
  6. Where at an airport would you find the aircrafts
Down
  1. What area of the airport would I find retail shopping
  2. What is F in the phonetic alphabet
  3. What is the name of this 3 letter code “TBU”
  4. Where did the word Visa come from

10 Clues: Where did the word Visa come from • Is Dunedin a international airport • What is F in the phonetic alphabet • A domestic airport starting with N • What animal is used to detect drugs • Service Officer What does “CSO” mean • What is the name of this 3 letter code “TBU” • Where at an airport would you find the aircrafts • Do all passengers and public have access to landside • ...

Business English 2023-06-17

Business English crossword puzzle
Across
  1. a person who writes articles for newpapers or magazines
  2. someone who buys a product
  3. money that companies gain
  4. a company that sells to other countries
Down
  1. trustable or something you can be sure about
  2. a company who does the same thing as your company
  3. a small company part of a larger company
  4. someone who gives professional advice
  5. a common word to confirm you are the right person on the phone
  6. someone who hires a service

10 Clues: money that companies gain • someone who buys a product • someone who hires a service • someone who gives professional advice • a company that sells to other countries • a small company part of a larger company • trustable or something you can be sure about • a company who does the same thing as your company • a person who writes articles for newpapers or magazines • ...

Crossword 2021-10-23

Crossword crossword puzzle
Across
  1. Used to grab a customer’s attention.
  2. Endorsements of a product or service by someone else.
  3. The process of welcoming new employees.
  4. To regularly check in with your key accounts.
  5. The process of keeping skilled employees.
Down
  1. Graphics that are resized without losing their sharpness.
  2. Fictional representations of a target audience.
  3. A logo that is made up of text.
  4. Used to develop a sense of urgency in a customer.
  5. How often a regularly scheduled thing happens.

10 Clues: A logo that is made up of text. • Used to grab a customer’s attention. • The process of welcoming new employees. • The process of keeping skilled employees. • To regularly check in with your key accounts. • How often a regularly scheduled thing happens. • Fictional representations of a target audience. • Used to develop a sense of urgency in a customer. • ...

tts latihan perbanas 2025-10-12

tts latihan perbanas crossword puzzle
Across
  1. Salaries payable Rp5,500,000 recorded at year-end. Reverse the entry in the next period.
  2. Debit total = Rp150,000,000; Credit total = Rp148,000,000. What does it indicate?
  3. Rp120,000,000; Liabilities Rp40,000,000. What is owner’s equity?
  4. Persediaan awal 10 unit @Rp50.000; pembelian 10 unit @Rp60.000; dijual 15 unit. Hitung persediaan akhir (FIFO).
  5. Customer B owes Rp9,000,000 and pays Rp4,000,000. What is the ending receivable?
  6. Piutang Rp100.000.000; tak tertagih 5%. Hitung cadangan.
  7. Dana kas kecil Rp1.000.000. Pengeluaran: transport Rp200.000, perlengkapan kantor Rp300.000, makan Rp100.000. Buat jurnal pengisian kembali.
  8. Beban gaji bulan Desember sebesar Rp6.000.000 akan dibayar Januari 2026. Buat penyesuaiannya.
  9. The company earned service revenue of Rp4,000,000 in December, but the customer will pay in January. Record the adjustment.
  10. awal Rp10.000.000; pembelian Rp60.000.000; persediaan akhir Rp15.000.000. Hitung HPP.
  11. Posting pendapatan jasa Rp5.000.000, saldo awal kredit Rp. 1.500.000, maka
Down
  1. office equipment on credit Rp10,000,000. account pay in?
  2. Rp80,000,000; expenses Rp50,000,000. Compute net income.
  3. Membeli barang dari Supplier A Rp5.000.000, lalu dibayar Rp2.000.000. Berapa saldo akhir?
  4. balance: Rp25,000,000; company records: Rp24,000,000. Outstanding check: Rp2,000,000; deposit in transit: Rp3,000,000. What is the adjusted bank balance?
  5. Rp50.000.000; Laba Rp20.000.000; Prive Rp5.000.000. Hitung modal akhir.
  6. Rp100.000.000; Beban Rp70.000.000. Buat jurnal penutup income summary di debet
  7. assets = Rp80,000,000 and liabilities = Rp30,000,000, find owner’s equity.
  8. Saldo pendapatan diterima dimuka Rp10.000.000. Pada akhir tahun, Rp7.000.000 telah dihasilkan.
  9. January 1, 2025, the company paid Rp12,000,000 for a 12-month insurance policy. Prepare the adjusting entry for December 31, 2025.

20 Clues: office equipment on credit Rp10,000,000. account pay in? • Rp80,000,000; expenses Rp50,000,000. Compute net income. • Piutang Rp100.000.000; tak tertagih 5%. Hitung cadangan. • Rp120,000,000; Liabilities Rp40,000,000. What is owner’s equity? • Rp50.000.000; Laba Rp20.000.000; Prive Rp5.000.000. Hitung modal akhir. • ...

AT&T SMALL BUSINESS 2012-10-04

AT&T SMALL BUSINESS crossword puzzle
Across
  1. PLAIN OLD TELEPHONE SERVICE (2)
  2. THE MORE YOU DELIGHT YOUR CUSTOMER, THE HIGHER IT IS
  3. PRODUCTS SUPPORTED BY THE 4G LTE NETWORK
  4. HSI SPEEDS UP TO 24 MBPS
  5. WIN IPOINTS DURING ONE OF THESE
  6. MONTHLY GOAL IS TO BE OVER 100%
Down
  1. REMEMBER TO NOTE THE SCREEN TO KEEP THIS UP
  2. THE PRODUCT FORMERLY KNOWN AS SWH (2)
  3. OFFER THIS PACKAGE ON EVERY CALL (3)
  4. TYPE ORDERS IN THIS SYSTEM AND BECOME A MOBILITY EXPERT

10 Clues: HSI SPEEDS UP TO 24 MBPS • PLAIN OLD TELEPHONE SERVICE (2) • WIN IPOINTS DURING ONE OF THESE • MONTHLY GOAL IS TO BE OVER 100% • OFFER THIS PACKAGE ON EVERY CALL (3) • THE PRODUCT FORMERLY KNOWN AS SWH (2) • PRODUCTS SUPPORTED BY THE 4G LTE NETWORK • REMEMBER TO NOTE THE SCREEN TO KEEP THIS UP • THE MORE YOU DELIGHT YOUR CUSTOMER, THE HIGHER IT IS • ...

Vocabulary Think! Unit 1-2 2022-09-20

Vocabulary Think! Unit 1-2 crossword puzzle
Across
  1. a person who buys goods or a service
  2. things that you enjoy doing, studying, or experiencing
  3. a shop that sells newspapers and magazines
  4. having everything ordered and arranged in the right place
  5. liked by many people
  6. sometimes but not often
Down
  1. strong in colour
  2. different and not ordinary, often in a way that is interesting or exciting
  3. without any doubt
  4. somthing that is on sale for less than its usual price or its real value

10 Clues: strong in colour • without any doubt • liked by many people • sometimes but not often • a person who buys goods or a service • a shop that sells newspapers and magazines • things that you enjoy doing, studying, or experiencing • having everything ordered and arranged in the right place • somthing that is on sale for less than its usual price or its real value • ...

JOBS AND CAREER 2023-11-19

JOBS AND CAREER crossword puzzle
Across
  1. a person who buys goods or service
  2. making you feel worried and nervous
  3. the money that smb is paid each month
  4. a set amount of time that an employer schedules and expects an employee to work
  5. You do _______ when you work with documents
Down
  1. direct, manage
  2. person whose job is to supply and connect or repair water pipes, baths, toilets, etc.
  3. working hard
  4. dull and boring
  5. Fruit-picker, porter and othere jobs that don'r require special skills

10 Clues: working hard • direct, manage • dull and boring • a person who buys goods or service • making you feel worried and nervous • the money that smb is paid each month • You do _______ when you work with documents • Fruit-picker, porter and othere jobs that don'r require special skills • a set amount of time that an employer schedules and expects an employee to work • ...

Jefferson House Values and Quality Standards Crossword 2020-12-09

Jefferson House Values and Quality Standards Crossword crossword puzzle
Across
  1. _____________ is our #1 Quality Standard.
  2. "We have fun" is part of our 4th Core Value.
  3. "We treat all people with __________ and respect."
  4. "We are Ladies and Gentlemen ___________ Ladies and Gentlemen.
  5. "We create ______________ by providing the finest living experiences anywhere."
  6. _________ is our second Quality Standard, and crucial to proper customer service.
Down
  1. Third Quality Standard.
  2. "We over-manage the ____________."
  3. ___________________ is our 4th Quality Standard and crucial to business operations.
  4. "We are _______________ with our communication and training."

10 Clues: Third Quality Standard. • "We over-manage the ____________." • _____________ is our #1 Quality Standard. • "We have fun" is part of our 4th Core Value. • "We treat all people with __________ and respect." • "We are _______________ with our communication and training." • "We are Ladies and Gentlemen ___________ Ladies and Gentlemen. • ...

ENT - Business Ideas Review 2023-04-16

ENT - Business Ideas Review crossword puzzle
Across
  1. business that is derived from innovation
  2. morals or code of conduct for each person or business
  3. the start of the entrepreneurial discovery process
  4. someone who starts a business
  5. characteristics of this type of team are collaboration and communication
  6. business that is derived by filling a gap
Down
  1. someone who creates an idea
  2. a process that is performed for a customer
  3. a tangible item that is produced
  4. long-term view, strategy or objectives for a business or person

10 Clues: someone who creates an idea • someone who starts a business • a tangible item that is produced • business that is derived from innovation • business that is derived by filling a gap • a process that is performed for a customer • the start of the entrepreneurial discovery process • morals or code of conduct for each person or business • ...

AMAZON.CA 2025-08-23

AMAZON.CA crossword puzzle
Across
  1. Final step before placing an order.
  2. What happens when the package arrives at your door.
  3. Amazon's subscription service with free shipping & perks.
  4. A saved list of items you want to buy later.
  5. Where you keep items before buying.
Down
  1. Customer opinions you read before buying.
  2. A code you apply to save extra money at checkout.
  3. Special offers that save you money.
  4. The person or business listing items on Amazon.
  5. Price reduction, often shown as a percentage off.

10 Clues: Final step before placing an order. • Special offers that save you money. • Where you keep items before buying. • Customer opinions you read before buying. • A saved list of items you want to buy later. • The person or business listing items on Amazon. • A code you apply to save extra money at checkout. • Price reduction, often shown as a percentage off. • ...

Call center 2025-07-23

Call center crossword puzzle
Across
  1. : A person who contacts the call center for help.
  2. : The employee answering or making calls.
  3. : Line or list of calls waiting to be answered.
  4. : The written dialogue used to guide conversations.
  5. : Comments given about a service or performance.
  6. : The final solution or outcome to a problem.
Down
  1. : To move a call to another department or agent.
  2. : To pass an issue to a supervisor or specialist.
  3. : Device worn to hear and speak during calls.
  4. : To pause a call temporarily.

10 Clues: : To pause a call temporarily. • : The employee answering or making calls. • : Device worn to hear and speak during calls. • : The final solution or outcome to a problem. • : Line or list of calls waiting to be answered. • : To move a call to another department or agent. • : Comments given about a service or performance. • ...

IIM E-commerce Crossword 2024-05-08

IIM E-commerce Crossword crossword puzzle
Across
  1. who?
  2. act like a broker
  3. Jawa
  4. E-commerce platform that allows anyone to set up their online store
  5. Cheaper price to retail in a rapid time
  6. the help of AI and machine learning to create more engaging customer experiences when shopping online
  7. chinese makeup
  8. how website learn about you
  9. stores that sell other company’s products
  10. windah basudara
  11. fastest growing chinese app
  12. pakuwon, ambarrukmo
  13. That system of moving goods around
Down
  1. when a customer sells to another customer, c2c
  2. Imaginary location
  3. Buying things together
  4. strong connection (between a&a)
  5. Windah Basudara activity
  6. Forest
  7. Resell company in india

20 Clues: who? • Jawa • Forest • chinese makeup • windah basudara • act like a broker • Imaginary location • pakuwon, ambarrukmo • Buying things together • Resell company in india • Windah Basudara activity • how website learn about you • fastest growing chinese app • strong connection (between a&a) • That system of moving goods around • Cheaper price to retail in a rapid time • ...

Marketing Mix 2022-01-15

Marketing Mix crossword puzzle
Across
  1. strategy, list price, discounts, payment methods, free elements, credit terms
  2. offices/stores, packaging, equipment/facilities, recommendations, cleanliness, interior design, music/sounds, staff appearance
  3. word of mouth, promotions, partnerships
Down
  1. employees, founders, culture and image, customer service, training
  2. website, marketplace, wholesales, resellers
  3. standardization, measurement, delivery, complaint handling, response time
  4. messaging, marketing, social media,
  5. quality & value, branding and imagery, user experience, features

8 Clues: messaging, marketing, social media, • word of mouth, promotions, partnerships • website, marketplace, wholesales, resellers • quality & value, branding and imagery, user experience, features • employees, founders, culture and image, customer service, training • standardization, measurement, delivery, complaint handling, response time • ...

Set 18 2025-11-09

Set 18 crossword puzzle
Across
  1. Sustainability and fair-trade practices are influenced by this “C”.
  2. Coffee bean growers represent critical ________.
  3. Mall owners and suppliers act as ________.
Down
  1. Energy drinks and at-home coffee machines are ________.
  2. Local cafés and McCafé increase competitive ________.
  3. Customer loyalty programs help reduce ________ power.
  4. Barista culture and service design fall under this “C”.
  5. Millennials’ taste and digital ordering trends define this “C”.

8 Clues: Mall owners and suppliers act as ________. • Coffee bean growers represent critical ________. • Local cafés and McCafé increase competitive ________. • Customer loyalty programs help reduce ________ power. • Energy drinks and at-home coffee machines are ________. • Barista culture and service design fall under this “C”. • ...

Marketing Chapter 7 - Vocab Test 2021-11-23

Marketing Chapter 7 - Vocab Test crossword puzzle
Across
  1. the images consumers have of competing goods and services in the marketplace
  2. the unique image of a product or service in a consumer's mind relative to similar competitive offering
  3. rivalry among businesses on the basis of price and value
  4. competition in a market with businesses that offer the same type of product or service
  5. the process of dividing a large group of consumers into subgroups based on specific characteristics and common needs
  6. how frequently consumers use products and the quantity of product used
  7. divides consumers into groups depending on specific values or benefits they expect or require from the use of a product or service
  8. the descriptive characteristics of a market, such as age, gender, race, income, and educational level
  9. when a business competes with other companies offering products that are not in the same product category but that satisfy similar customer needs
  10. an identified market with excellent potential based on careful research
  11. when businesses decide to emphasize factors of the marketing mix other than price
  12. exhibitions where companies associated with an industry gather to showcase their products
Down
  1. how a brand wants to be perceived in the mind of customers relative to competing brands.
  2. dividing consumers into markets based on where they live
  3. the process of gaining competitive market information
  4. directs a company's marketing mix at a large and heterogeneous group of consumers
  5. people's interests and value
  6. the portion of the total market potential that each company expects in relations to its competitors
  7. the total revenue that can be obtained from the market segment

19 Clues: people's interests and value • the process of gaining competitive market information • dividing consumers into markets based on where they live • rivalry among businesses on the basis of price and value • the total revenue that can be obtained from the market segment • how frequently consumers use products and the quantity of product used • ...

Customer Service 2025-10-02

Customer Service crossword puzzle
Across
  1. What have you earned in customers return again & again?
Down
  1. The customer is upset with this, not you
  2. Being a good what is an important aspect of communicating with customers?

3 Clues: The customer is upset with this, not you • What have you earned in customers return again & again? • Being a good what is an important aspect of communicating with customers?

11858 2023-03-29

11858 crossword puzzle
Across
  1. "Hey, do you sell ____?
  2. "Sorry, the camera is broken"
  3. Where one would find a santa hat.
  4. Closing time.
  5. Item identifier.
  6. Former store manager's favorite baseball team.
  7. Don't mess up her photos!
  8. Customer: "Wasn't that supposed to be ____?"
  9. "Two paul mall blue 100s" customer.
Down
  1. Frequent customer and Madison celebrity.
  2. Former store manager's last name.
  3. Home of the toilet paper.
  4. Best inventory procedures.
  5. Break time activity.
  6. Last two digits of garbage code.
  7. The closest bar to walgreens.
  8. Groupchat whoopsie!

17 Clues: Closing time. • Item identifier. • Groupchat whoopsie! • Break time activity. • "Hey, do you sell ____? • Home of the toilet paper. • Don't mess up her photos! • Best inventory procedures. • "Sorry, the camera is broken" • The closest bar to walgreens. • Last two digits of garbage code. • Former store manager's last name. • Where one would find a santa hat. • ...

Unit 3 Vocabulary - Part 1 2024-11-07

Unit 3 Vocabulary - Part 1 crossword puzzle
Across
  1. marketing element referring to selection of the various types of communications that marketers use to inform, persuade, or remind customers of their products
  2. marketers divide the total market for their products into smaller more specific groups
  3. the process of defining a marketing problem and opportunity, systematically collecting and analyzing information, and recommending actions
  4. a group of buyers and sellers of a particular good or service
  5. goals a company hopes to accomplish through its pricing strategies
  6. a marketing function that involves the determining and adjusting of prices to maximize return and meet customers' perceptions of value.
  7. an organizational function and a set of processes for creating, communicating, and delivering value to customers and for managing customer relationships in ways that benefit the business and its stakeholders
  8. the amount of money that the buyer is willing to pay and the seller is willing to accept for a good or service
  9. (Distribution) marketing element focusing on getting a selected product in the right place at the right time
  10. a set of buyers sharing common needs or characteristics that the business decides to serve
  11. Communication vehicles that reach the target audience, for example, TV ads, radio commercials, social media, magazines, business websites, billboards, coffee mugs
  12. marketing element referring to what goods, services, or ideas a business will offer its customers
Down
  1. Dividing a market into different segments based on social class, lifestyle, or personality characteristics.
  2. the rivalry among businesses for customers
  3. a retail store competing on the basis of low prices and offering limited customer service
  4. forecasting that uses the judgment and opinions of knowledgeable individuals to predict outcomes
  5. developing products and promotions to please large groups of people
  6. net income divided by sales
  7. Segmenting markets by age, gender, income, ethnic background, and family life cycle.
  8. the set of tactical marketing tools - product, price, place, and promotion - that the business blends to produce the response it wants in the target market
  9. Dividing a market into segments based on consumer knowledge, attitudes, uses of a product, or responses to a product.
  10. Segmenting markets by region of a country or the world, market size, market density, or climate
  11. the amount of money a business plans to spend on promoting its goods and services during a certain period of time
  12. forecasting that applies a set of mathematical rules to a series of past data to predict outcomes
  13. the ratio of the sales revenue of the business to the total sales revenue of all businesses in the industry, including the business itself

25 Clues: net income divided by sales • the rivalry among businesses for customers • a group of buyers and sellers of a particular good or service • goals a company hopes to accomplish through its pricing strategies • developing products and promotions to please large groups of people • Segmenting markets by age, gender, income, ethnic background, and family life cycle. • ...

Introductory Concept of Agribusiness Marketing 2025-10-15

Introductory Concept of Agribusiness Marketing crossword puzzle
Across
  1. Renewable fuels produced from biological sources like crops or waste.
  2. Agreements where buyers supply inputs to farmers and agree to buy the product at harvest.​
  3. Tourism activities involving visits to farms and agricultural areas.​
  4. The tangible or intangible goods or services offered.
  5. The increase in utility or worth added to a product or service through marketing or processing.
  6. The methods used to generate awareness and interest.
  7. Paid communication through media intended to inform and persuade buyers.
  8. An agreement where buyers provide inputs to farmers and commit to buying products.
  9. Those involved in the marketing and delivery of the product.
  10. Implementation of new technologies or processes in agriculture.​
  11. The stock of agricultural products held for sale or processing.
  12. All activities involved in promoting and selling products.
  13. The process of sorting agricultural produce into categories based on quality, size, or weight.
  14. The capacity to track agricultural products throughout the supply chain.​
  15. The pricing strategy determining profitability and customer appeal.
  16. Chemical substances used to protect crops and enhance growth.​
  17. The individual or organization that buys the product or service, often repeatedly, establishing a commercial relationship.
  18. The channels and logistics involved in delivering products to the market.
Down
  1. Creating a unique identity and image for a product in the market.
  2. The individual who ultimately uses or consumes a product or service.
  3. Practices that maintain or improve ecological and economic viability.
  4. Resources such as seeds, fertilizers, or labor used in agricultural production.
  5. A place where buters and sellers interact to exchange goods or services.
  6. A system where buyers and sellers trade through bids in a competitive environment.
  7. Providing information on packaging about product contents and origin.
  8. The materials used to encase and protect products.
  9. The channels or locations where the product is sold.
  10. Individuals or entities that facilitate the movement of goods from producers to consumers but do not produce or consume the goods themselves.
  11. Bringing goods into a country for sale.
  12. The measurement of returns and marketing effectiveness.
  13. Agricultural products that are largely undifferentiated and interchangeable within a given grade.​
  14. A specialized segment of the market with unique demands.
  15. Dividing a market into distinct groups for targeted marketing.
  16. The business sector encompassing farming and farming-related commercial activities including production, processing, and distribution.​
  17. Selling products to foreign markets.

35 Clues: Selling products to foreign markets. • Bringing goods into a country for sale. • The materials used to encase and protect products. • The channels or locations where the product is sold. • The methods used to generate awareness and interest. • The tangible or intangible goods or services offered. • The measurement of returns and marketing effectiveness. • ...

Marketing Pricing and Distribution 2024-01-21

Marketing Pricing and Distribution crossword puzzle
Across
  1. The value that is put to a product or service and is the result of a complex set of calculations, research and understanding and risk taking ability.
  2. A factor to consider with distribution and your company.
  3. A type of pricing.
  4. A law stating that businesses can't make is an agreement (written, verbal, or inferred from conduct) among competitors that raises, lowers, or stabilizes prices or competitive terms.
  5. A facility that is usually smaller than a firm's main warehouse and is used for receipt, temporary storage, and redistribution of goods according to the customer orders as they are received.
  6. Channel A chain of intermediaries through which a product moves in order to be made available for purchase by a consumer.
  7. Upgraded version of the basic product with additional features.
  8. Pricing Using the wholesale cost of an item as the basis for the price charged.
  9. Distribution Includes all the activities associated with the supply of finished product at every step, from the production line to the consumers.
  10. Strategy Takes into account segments, ability to pay, market conditions, competitor actions, trade margins and input costs, amongst others.
  11. A law stating that products sold in different quantities or package sizes must include the unit basic price.
  12. An additional service to the already existing products.
  13. The cost of a good sold by a wholesaler.
Down
  1. The path or route through which goods and services travel to get from the place of production or manufacture to the final users.
  2. A law stating that when a company claims a price is low to lure a customer and then tell them the offer isn’t available anymore when they are interested in the product.
  3. Point The production level where total revenues equal total expenses.
  4. Business costs, such as rent, that are constant whatever the quantity of goods or services produced.
  5. A law stating that businesses can’t mislead your consumers on pricing through advertising.
  6. A corporate expense that changes in proportion to production output.
  7. A law stating that businesses aren’t allowed to discriminate in the price they charge companies in their channel.
  8. Channel Distribution channel in which a producer supplies or serves directly to an ultimate user or consumer, without any middleman (agent, distributor, wholesaler, retailer).
  9. How much customers are willing to pay.
  10. The process of making a product or service available for the consumer or business user that needs it.
  11. A complete list of items such as property, goods in stock, or the contents of a building.

24 Clues: A type of pricing. • How much customers are willing to pay. • The cost of a good sold by a wholesaler. • An additional service to the already existing products. • A factor to consider with distribution and your company. • Upgraded version of the basic product with additional features. • A corporate expense that changes in proportion to production output. • ...

ITIL key structure 2014-05-18

ITIL key structure crossword puzzle
Across
  1. It’s all about CHANGE MANAGEMENT
  2. Service Catalogue Management, Service Level Management, Capacity Management
Down
  1. Measurable increase in desirable metrics and Measurable decrease in undesirable metrics
  2. Guidance on achieving effectiveness and efficiency in the delivery and support of services so as to ensure value for the customer and the service provider
  3. it has a processes of Service Portfolio Management,demand Management,Financial Management

5 Clues: It’s all about CHANGE MANAGEMENT • Measurable increase in desirable metrics and Measurable decrease in undesirable metrics • it has a processes of Service Portfolio Management,demand Management,Financial Management • Service Catalogue Management, Service Level Management, Capacity Management • ...

Collab Contessa 2013-11-06

Collab Contessa crossword puzzle
Across
  1. / Stimulation of sales achieved through contests, demonstrations, discounts, exhibitions or trade shows, games, giveaways, point-of-sale displays and merchandising, special offers, and similar activities.
  2. / The management process through which goods and services move from concept to the customer.
  3. / Planned public or social occasions.
  4. / It regards the various aspects of increasing the value of current clients.
  5. / The activity or business of selling products or services.
  6. / The profession or practice of creating and maintaining goodwill of an organization's various publics (customers, employees, investors, suppliers, etc.), usually through publicity and other non-paid forms of communication.
  7. / A process of promoting greater sales and customer satisfaction by gaining a better understanding of the consumers of goods and services produced by a company.
Down
  1. / All interactions between a customer and a product provider at the time of sale, and thereafter.
  2. / Comprises a number of tasks and processes generally aiming at developing and implementing growth opportunities within an organization. It is a subset of the fields of business, commerce, and organizational theory.
  3. / The process involved in creating a unique name and image for a product in the consumers' mind, mainly through advertising campaigns with a consistent theme.
  4. / The action of teaching a particular skill or type of behavior.
  5. / The general idea that the public has of a product, brand, or company
  6. / A favorable outcome of an undertaking.
  7. / It encompasses planning involved in marketing the right merchandise or service at the right place, at the right time, in the right quantities, and at the right price.

14 Clues: / Planned public or social occasions. • / A favorable outcome of an undertaking. • / The activity or business of selling products or services. • / The action of teaching a particular skill or type of behavior. • / It regards the various aspects of increasing the value of current clients. • ...

Destiny's Gift 2022-09-06

Destiny's Gift crossword puzzle
Across
  1. to cover surface with something
  2. a person who buys a product or service
  3. to receive money in exchange for work
  4. to stop something from moving or passing through
Down
  1. to work out the answer or solution to something
  2. to get or collect, usually a sum of money
  3. to have enough money or time
  4. to communicate with someone

8 Clues: to communicate with someone • to have enough money or time • to cover surface with something • to receive money in exchange for work • a person who buys a product or service • to get or collect, usually a sum of money • to work out the answer or solution to something • to stop something from moving or passing through

KIP time 2021-11-24

KIP time crossword puzzle
Across
  1. You receive a call about a lienholder wanting to verify coverage. You are not sure what information you need to verify with the lienholder in order to provide information. What is the name of the KIP document that you can guide yourself to handle a lienholder call.
  2. In order to verify coverage information to a lienholder we need to verify the vehicle year, make, model, last 5 of the VIN number. What are the other 2 things we need to verify from a lienholder call: 11. And 12.
  3. During a call, you receive an email from your Supervisor advising you that you have a meeting later in the day, but you are not sure which phone mode status you need to change on your I3. In what KIP document number are you able to find information about your phone modes.
  4. You receive a call of an upset customer that has requested to escalate the call above you. What is the name of the KIP document that can guide you on a escalated call.
  5. You receive a call of a customer that is asking information of a policy number INT60101010101. Since our policies start with 200 or 201 you notice is not a policy we service. What is the name of the KIP document that you can guide yourself to see where we might be able to transfer the customer.
  6. You receive a call about a customer who has experienced fraud and had to close his account and is waiting for a new debit/credit card. His payment is not due within 15 days. The customer is asking you if he can mail in his payment. What is the name of the KIP document that talks about what payments options does the customer have?
  7. An insured calls in to add a RV to his policy, but you don’t handle RV. You need to transfer the call but you are not quite sure where to transfer the customer. What is the name of the KIP document that you need to open to guide yourself and transfer to the correct department?
Down
  1. What is the name of the KIP document that indicates to whom are we able to provide policy information.
  2. If you receive a call and you are not quite sure which correct wrap up code to use. What is the name of the KIP document that you will be able to guide yourself to wrap up that call correctly?
  3. You receive a call about a customer that tried to process his payment yesterday but he was unable due to the IVR system was currently down because of an outage. This caused the customer to be billed a late fee and the customer wants the late fee waived. What is the name of the KIP document where you can review to determine if the late fee can be waived?
  4. Can a Lien holder remove another lienholder listed on a policy?
  5. You receive an email from your supervisor asking you to help out the team to decorate for Christmas. What phone mode status will be the best to use?
  6. In order to verify coverage information to a lienholder we need to verify the vehicle year, make, model, last 5 of the VIN number. What are the other 2 things we need to verify from a lienholder call: 11. And 12.
  7. If there is no Lien holder listed on a policy. Can the Lien holder be added?

14 Clues: Can a Lien holder remove another lienholder listed on a policy? • If there is no Lien holder listed on a policy. Can the Lien holder be added? • What is the name of the KIP document that indicates to whom are we able to provide policy information. • ...

hospitality and tourism 2021-03-10

hospitality and tourism crossword puzzle
Across
  1. / a journey on a ship to a number of destinations
  2. business / a business that has only one location and one unit.
  3. / express the meaning of (the writer or speaker or something written or spoken) using different words, especially to achieve greater clarity.
  4. / is the language of specialized terms used by a group or profession.
  5. listening / A technique that is used in counseling, training, and solving disputes or conflicts
  6. guide / booklet with information about particular place to visit
  7. management / the day to day running of a hotel
  8. travel / travel done for rest and relaxation
Down
  1. / an available room in hotel, motel. etc
  2. travel / travel people do as part of their jobs
  3. / stay while they are on the road
  4. / a type of language that consists of words and phrases that are regarded as very informal, are more common in speech than writing, and are typically restricted to a particular context or group of people.
  5. / period time for rest and is free from daily obligations
  6. service / total customer experience with business
  7. switching / The practice of alternating between two or more languages or varieties of language in conversation
  8. star / best quality
  9. listening / A technique that is used in counseling, training, and solving disputes or conflicts.
  10. industry / business that physically moves people from one place to another.
  11. property / a business that provides overnight accommodations
  12. question / that you ask to gain greater insight into what someone has just told

20 Clues: star / best quality • / stay while they are on the road • / an available room in hotel, motel. etc • travel / travel done for rest and relaxation • / a journey on a ship to a number of destinations • management / the day to day running of a hotel • travel / travel people do as part of their jobs • service / total customer experience with business • ...

Toeic crossword 2024-11-13

Toeic crossword crossword puzzle
Across
  1. warehouse
  2. bribery
  3. headquarters
  4. factory
  5. chart
  6. invoice
  7. ceo
  8. retirement
  9. appointment
  10. luggage
  11. promotion
  12. sustainable
  13. shareholder
  14. realestate
  15. résignation
  16. salary
  17. trainee
Down
  1. boardofdirectors
  2. fare
  3. customer
  4. accommodation
  5. redundancy
  6. weatherforecast
  7. quarter
  8. hiring
  9. merger
  10. supplier
  11. dismissal
  12. booking
  13. applicant
  14. ethical
  15. staff

32 Clues: ceo • fare • chart • staff • hiring • merger • salary • bribery • factory • quarter • invoice • booking • luggage • ethical • trainee • customer • supplier • warehouse • dismissal • promotion • applicant • redundancy • retirement • realestate • appointment • sustainable • shareholder • résignation • headquarters • accommodation • weatherforecast • boardofdirectors

p.32 2025-08-17

p.32 crossword puzzle
Across
  1. ответ
  2. жалоба
  3. обратная связь
  4. верность
  5. возможность
  6. обеспечивать
  7. провал
  8. поддержка
  9. The customer spends 30 seconds on_____ and then has to explain the problem again
  10. улучшить
  11. ___a solution предложить решение
  12. вопрос, запрос
Down
  1. соц.сети
  2. предложить (идею)
  3. ___ a complaint
  4. преимущество
  5. решение
  6. объяснять
  7. сообщить
  8. клиент
  9. ____times время ответа
  10. вопрос, проблема

22 Clues: ответ • жалоба • клиент • провал • решение • соц.сети • верность • сообщить • улучшить • объяснять • поддержка • возможность • преимущество • обеспечивать • обратная связь • вопрос, запрос • ___ a complaint • вопрос, проблема • предложить (идею) • ____times время ответа • ___a solution предложить решение • The customer spends 30 seconds on_____ and then has to explain the problem again

12.1 Business to Business Exchanges 2024-02-09

12.1 Business to Business Exchanges crossword puzzle
Across
  1. The process of discussing and reaching agreements between parties to achieve mutually beneficial outcomes, often involving terms such as price, quantity, and delivery.
  2. Businesses that purchase products for resale to customers, often adding value through distribution, marketing, and customer service activities.
  3. Marketing: Business-to-Business marketing involves the sale of products or services between businesses, rather than between a business and individual consumers.
  4. The process of acquiring goods or services for a business, including activities such as identifying needs, evaluating suppliers, negotiating contracts, and placing orders.
  5. Demand: The demand for a product or service that is derived from the demand for another product or service, typically used in the production process.
  6. Purchasing: The act of making decisions about what products or services to buy and from whom, as well as managing the procurement process within a business.
Down
  1. Solutions: Products or services that utilize technology to address specific business needs or challenges, often provided by specialized firms.
  2. Companies or organizations involved in the production of goods, typically through industrial processes.
  3. Choices
  4. Entities: Various types of organizations engaged in business activities, such as producers, resellers, service providers, governments, and nonprofit organizations.
  5. Show: An exhibition or event where companies in a specific industry showcase their products or services to potential buyers, suppliers, and other stakeholders.

11 Clues: Choices • Companies or organizations involved in the production of goods, typically through industrial processes. • Solutions: Products or services that utilize technology to address specific business needs or challenges, often provided by specialized firms. • ...

Business Technology 2023-05-03

Business Technology crossword puzzle
Across
  1. Digital tools used to make life easier
  2. Someone who starts their own business
  3. Physical products that could be bought or sold
  4. The money left over after expenses are paid
  5. A document that protects an inventor from someone else making, using, or selling their invention
Down
  1. A new way of doing things.
  2. A rivalry among businesses for consumer money
  3. Someone who buys your product or service
  4. Money for investments
  5. The process of making connections and building relationships

10 Clues: Money for investments • A new way of doing things. • Someone who starts their own business • Digital tools used to make life easier • Someone who buys your product or service • The money left over after expenses are paid • A rivalry among businesses for consumer money • Physical products that could be bought or sold • ...

Restaurant 2025-10-22

Restaurant crossword puzzle
Across
  1. A woman who serves food in a restaurant
  2. An arrangement to have a table ready
  3. A list of food and drinks available in a restaurant
  4. A piece of paper that shows how much you must pay
  5. A person who buys food or services
Down
  1. A man who serves food in a restaurant
  2. The food or drink you ask for
  3. A piece of furniture where you eat
  4. A professional cook
  5. Extra money given for good service

10 Clues: A professional cook • The food or drink you ask for • A piece of furniture where you eat • A person who buys food or services • Extra money given for good service • An arrangement to have a table ready • A man who serves food in a restaurant • A woman who serves food in a restaurant • A piece of paper that shows how much you must pay • ...

"Cloudy Words" 2014-04-28

"Cloudy Words" crossword puzzle
Across
  1. without this there would be no internet
  2. something you offer to a customer
  3. a "synonym" for surface
  4. you have ... to cloud services
Down
  1. someone who offers cloud "products"
  2. a place where data is saved

6 Clues: a "synonym" for surface • a place where data is saved • you have ... to cloud services • something you offer to a customer • someone who offers cloud "products" • without this there would be no internet

FluorQA - People - Group 2 2023-06-19

FluorQA - People - Group 2 crossword puzzle
Across
  1. US-IT Controls and Compliance
  2. US-EVP, Chief Information Officer
  3. US-IT Customer Readiness Team
Down
  1. US-IT Digital Contracts & Asset Service
  2. Manila-IT Operations Director
  3. US-Senior Director II, Chief Information Security Officer

6 Clues: US-IT Controls and Compliance • Manila-IT Operations Director • US-IT Customer Readiness Team • US-EVP, Chief Information Officer • US-IT Digital Contracts & Asset Service • US-Senior Director II, Chief Information Security Officer

business terms 2013-04-29

business terms crossword puzzle
Across
  1. The action of helping or doing work for someone
  2. Entity that makes a good through a process involving raw materials,
  3. another word for voluntary work
Down
  1. The action or business of promoting and selling products or services.
  2. An article or substance that is manufactured or refined for sale
  3. another word for a shopper
  4. another word for job
  5. the amount of money expected for an item
  6. A commercial business
  7. The management of large amounts of money

10 Clues: another word for job • A commercial business • another word for a shopper • another word for voluntary work • the amount of money expected for an item • The management of large amounts of money • The action of helping or doing work for someone • An article or substance that is manufactured or refined for sale • ...

Ccccccc 2025-02-15

Ccccccc crossword puzzle
Across
  1. A part of a business that someone owns.
  2. Service Helping customers with their needs and problems.
  3. Plan A document that outlines a company’s goals and strategy.
  4. Paying another company to do work instead of doing it in-house.
  5. Costs Costs that don’t change, like rent.
Down
  1. Goods sold to other countries.
  2. Money a business spends to run.
  3. Goods bought from other countries.
  4. A new business just getting started.
  5. Costs Costs that change, like materials for products.

10 Clues: Goods sold to other countries. • Money a business spends to run. • Goods bought from other countries. • A new business just getting started. • A part of a business that someone owns. • Costs Costs that don’t change, like rent. • Costs Costs that change, like materials for products. • Service Helping customers with their needs and problems. • ...

Quality Day 2015 2015-11-12

Quality Day 2015 crossword puzzle
Across
  1. Repeatable Way to Perform Job
  2. Document to Describe Task
  3. Person that Builds Product
  4. Drawing with dimensions
  5. Frontline Quality Person
  6. Result of Measuring
  7. Most Defects Found by Customer
  8. Quick Measurement Device
  9. How We Measure Process Performance
Down
  1. Highest Cost of Quality
  2. The Reason We Are Here
  3. Check to Make Sure Gage is Good
  4. Disposition When Part Not Repairable
  5. Cause of Customer Dissatisfaction
  6. Quality Culture
  7. Person Who Designs Product
  8. First Step in Understanding Job

17 Clues: Quality Culture • Result of Measuring • The Reason We Are Here • Highest Cost of Quality • Drawing with dimensions • Frontline Quality Person • Quick Measurement Device • Document to Describe Task • Person that Builds Product • Person Who Designs Product • Repeatable Way to Perform Job • Most Defects Found by Customer • Check to Make Sure Gage is Good • First Step in Understanding Job • ...

01/18 Team Meeting 2024-01-10

01/18 Team Meeting crossword puzzle
Across
  1. ___________ is a great tool to find a solution
  2. let the customer vent, do not _________
  3. _________ and ask questions
  4. put yourself in the customers _____
  5. you should only apologize when _________
  6. empowerment shouldn't be the _____ option
  7. take the _____
Down
  1. firm with a _____
  2. ____ transfer to management
  3. manager transfers should be kept under ___ minutes
  4. _______ when necessary to avoid the same issue in the futre
  5. get to the ____ of the issue
  6. trust your ___
  7. _________ with the customer
  8. ____ the customer out
  9. when in doubt call ________
  10. keep energy ___

17 Clues: trust your ___ • take the _____ • keep energy ___ • firm with a _____ • ____ the customer out • ____ transfer to management • _________ and ask questions • _________ with the customer • when in doubt call ________ • get to the ____ of the issue • put yourself in the customers _____ • let the customer vent, do not _________ • you should only apologize when _________ • ...

advertising terms 2023-09-19

advertising terms crossword puzzle
Across
  1. Storytelling, which uses language and words to effectively communicate a company's message and sell their product or service.
  2. In advertising, intent is an action or behavior that indicates to buyers that they are ready to make a purchase. performance indicator: KPIs are benchmarks that measure the success of an action or b mix: The process of selecting a set of marketing strategies that incorporates cost, place, promotion, product and timing and customer relationships managem ket research: The process of conducting research to measure and analyze performance, trends and changes in a market, and develop insights into trends that may help improve the performance of a marketer's products or services.
  3. r lifetime value: The estimated revenue that a brand will get from a customer over the course of the life of the relationship with that customer.
  4. Locating marketing messages to individuals based on their location, such as in a city or state instead of in the general vicinity. frames: Hidden frames are a technique in which a website uses undetectable frames that bring up new pages when clicked on, which allows them to easily move visitors through their site and show them a series of advertisements.
  5. A subcategory of the broader marketing demographics. Demographics are statistics that measure people, not just as consumers but also according to their age and ge mail list An e-mail list is a group of e-mail dresses from customers or potential buyers that companies can use to get in touch with people via e-mail who have already expressed interest in their brand and products or services marketing Using e-mail messages sent to customers or potential buyers to promote a company's products or servi ed reach, awareness, and frequency: Estimated reach, awareness and frequency is the calculation of how many people are aware of a company's advertisement.
  6. testing A/B testing is a split testing technique in which a company shows two versions of an ad to their target audience and measures the performances of each.
  7. Authority is a ranking factor for how legitimate and well-known a brand is for consumers.
Down
  1. Any quantifiable measure of performance that is used to indicate progress.
  2. Conversion, in relation to advertisements, is the process of taking action in response to an advertisement from a lead or customer.
  3. rate: The click-through rate is the number of times customers click a webpage link after seeing an advertisement.
  4. ads: Banner Ads are advertisements that take up a large area on a site's page usually at the top or bottom with a link that takes you to another website for more information about a product or service.
  5. AdWords is a web service that companies can use to run ads on web pages.
  6. Blocking is a tactic that involves removing or hiding advertisements on web pages using an external program, such as a web extension.

13 Clues: AdWords is a web service that companies can use to run ads on web pages. • Any quantifiable measure of performance that is used to indicate progress. • Authority is a ranking factor for how legitimate and well-known a brand is for consumers. • rate: The click-through rate is the number of times customers click a webpage link after seeing an advertisement. • ...

Globalization 2021-12-09

Globalization crossword puzzle
Across
  1. hiring a company to do customer service jobs
  2. moving your factory to another country
  3. Globalization occurs by phone, tv, and _______
  4. This is the most common language in the world
  5. This is the government type in the US
Down
  1. ____ convergence is when cultures come together
  2. this is a con of globalization - like covid
  3. Things like soccer/olympics - help globalization
  4. the creation of a common global culture

9 Clues: This is the government type in the US • moving your factory to another country • the creation of a common global culture • this is a con of globalization - like covid • hiring a company to do customer service jobs • This is the most common language in the world • Globalization occurs by phone, tv, and _______ • ____ convergence is when cultures come together • ...

Vocabulary unit 3 2023-04-19

Vocabulary unit 3 crossword puzzle
Across
  1. a customer service team has to be...
  2. with this ___tv, the pictures are really clear!
  3. you should offer good ___ to your customers
Down
  1. these new computers are all very...
  2. this software is easy to understand! it is..
  3. The car accident was caused by ____ brakes.
  4. a product that never breaks is..
  5. this product is liked or admired by many people

8 Clues: a product that never breaks is.. • these new computers are all very... • a customer service team has to be... • The car accident was caused by ____ brakes. • you should offer good ___ to your customers • this software is easy to understand! it is.. • this product is liked or admired by many people • with this ___tv, the pictures are really clear!

Kid Entr 2024-02-15

Kid Entr crossword puzzle
Across
  1. information in the form of numbers, patterns, or examples
  2. a person who buys your product or service
  3. vision the ability to see solutions and opportunities
  4. accomplishing tasks in less time
Down
  1. money we earn from selling goods or services
  2. turning results into numbers
  3. looking for patterns in the world around you
  4. everyone who would buy your product

8 Clues: turning results into numbers • accomplishing tasks in less time • everyone who would buy your product • a person who buys your product or service • money we earn from selling goods or services • looking for patterns in the world around you • vision the ability to see solutions and opportunities • information in the form of numbers, patterns, or examples

Workplace Characters 2021-07-16

Workplace Characters crossword puzzle
Across
  1. People you work with
  2. A person or organization you work for
  3. Your job is no longer necessary
  4. A person who is paid to work for an organization
Down
  1. A person who buys something usually from a shop
  2. A person who pays a professional for a service
  3. Senior level and responsibilities in a business
  4. Fired or removed from a job

8 Clues: People you work with • Fired or removed from a job • Your job is no longer necessary • A person or organization you work for • A person who pays a professional for a service • A person who buys something usually from a shop • Senior level and responsibilities in a business • A person who is paid to work for an organization

Stakeholders 2022-11-29

Stakeholders crossword puzzle
Across
  1. word of mouth reviews
  2. provide area with employment
  3. someone who is outside of the business
Down
  1. what impact people have on the business
  2. prioritises good customer service
  3. someone on the inside of the business

6 Clues: word of mouth reviews • provide area with employment • prioritises good customer service • someone on the inside of the business • someone who is outside of the business • what impact people have on the business

Returns 2016-02-04

Returns crossword puzzle
Across
  1. Customer didn't like the item
  2. Escalation template for Ingram Micro
  3. The item was damaged while in transit to the customer
  4. Customer needs to check here for information on refunds
  5. "You must initiate a return within 30 days of ____"
  6. only item we do exchanges on
Down
  1. Cannot be returned
  2. Responsibility of the customer in a buyers remorse return
  3. Item arrived defective or incorrect
  4. 1-2 business days to leave the warehouse, 3-6 to arrive
  5. Happens if the customer doesn't return the original item and we've sent an immediate replacement
  6. Item never arrived to the customer

12 Clues: Cannot be returned • only item we do exchanges on • Customer didn't like the item • Item never arrived to the customer • Item arrived defective or incorrect • Escalation template for Ingram Micro • "You must initiate a return within 30 days of ____" • The item was damaged while in transit to the customer • 1-2 business days to leave the warehouse, 3-6 to arrive • ...

hospitality and tourism 2021-03-10

hospitality and tourism crossword puzzle
Across
  1. guide / booklet with information about particular place to visit
  2. travel / travel done for rest and relaxation
  3. / express the meaning of (the writer or speaker or something written or spoken) using different words, especially to achieve greater clarity.
  4. business / a business that has only one location and one unit.
  5. / a type of language that consists of words and phrases that are regarded as very informal, are more common in speech than writing, and are typically restricted to a particular context or group of people.
  6. / a journey on a ship to a number of destinations
  7. switching / The practice of alternating between two or more languages or varieties of language in conversation
Down
  1. management / the day to day running of a hotel
  2. service / total customer experience with business
  3. industry / business that physically moves people from one place to another.
  4. star / best quality
  5. / is the language of specialized terms used by a group or profession.
  6. / an available room in hotel, motel. etc
  7. travel / travel people do as part of their jobs
  8. / period time for rest and is free from daily obligations
  9. question / that you ask to gain greater insight into what someone has just told
  10. listening / A technique that is used in counseling, training, and solving disputes or conflicts
  11. / stay while they are on the road
  12. listening / A technique that is used in counseling, training, and solving disputes or conflicts.
  13. property / a business that provides overnight accommodations

20 Clues: star / best quality • / stay while they are on the road • / an available room in hotel, motel. etc • travel / travel done for rest and relaxation • management / the day to day running of a hotel • / a journey on a ship to a number of destinations • travel / travel people do as part of their jobs • service / total customer experience with business • ...

ot test 2022-06-14

ot test crossword puzzle
Across
  1. customer
  2. wii
  3. wow
  4. advocacy
  5. owners
  6. frontline
  7. partner
  8. harmony
  9. unexpected
  10. total
  11. excellence
  12. obsession
  13. inclusive
  14. kind
  15. protect
  16. sustainable
Down
  1. information
  2. mindset
  3. power
  4. sweat
  5. eye
  6. high
  7. star
  8. north
  9. details
  10. fierce
  11. deserving
  12. opentext
  13. knot
  14. growth
  15. trust
  16. aim

32 Clues: wii • wow • eye • aim • high • star • knot • kind • power • sweat • north • total • trust • owners • fierce • growth • mindset • details • partner • harmony • protect • customer • advocacy • opentext • frontline • deserving • obsession • inclusive • unexpected • excellence • information • sustainable

KYC 2020-11-18

KYC crossword puzzle
Across
  1. Last of the four steps recommended in RBI guidelines for KYC is ____ management
  2. Banks should pay special ____ to complex, unusually large transactions and all unusual patterns which have no apparent economic or visible lawful purpose
  3. 2nd of the four steps recommended in RBI guidelines for KYC is Customer ____ Procedures
  4. Money ____ generally refers to ‘washing’ the proceeds or profits generated from criminal activities such as drug trafficking, smuggling, corruption etc
  5. 1st of the four steps recommended in RBI guidelines for KYC is Customer ____ Policy
  6. Customer Acceptance Policy refers to performing due ____ with background checks to ensure that customer/entity is using their real name and not involved in terrorism or other illegal activities.
  7. RBI defines KYC as a customer identification process that involves making reasonable efforts to determine the true identity and beneficial ____
Down
  1. KYC means Know-Your-____
  2. Risk ____ refer to an effective KYC program put in place by establishing appropriate procedures and ensuring their effective implementation
  3. KYC will also be carried out at when there are changes to____, mandate holders, beneficial owners etc
  4. Customer Identification Procedure means to identify and verify all customers’ identities and purposes to the bank’s ____.
  5. 3rd of the four steps recommended in RBI guidelines for KYC is ____ transactions
  6. Robust KYC ____are relevant to the safety and soundness of banks because they help protect the integrity of the banking system
  7. ____ theft is a form of stealing someone's identity, usually as a method to gain access to bank credit and other benefits in that person's name
  8. Banks must ensure robust KYC compliance and readiness through measures such as staff and management ____ as well as Customer education
  9. A bank’s practice of gathering relevant information from its customers for the purpose of doing business with them is called ____
  10. Following good KYC processes reduce the likelihood of a bank becoming the victim/vehicle of ____ crime
  11. ____ financing refers to the money used to fund terrorist activities which moves through the global financial system
  12. KYC will be carried out at during ____ of a new account

19 Clues: KYC means Know-Your-____ • KYC will be carried out at during ____ of a new account • Last of the four steps recommended in RBI guidelines for KYC is ____ management • 3rd of the four steps recommended in RBI guidelines for KYC is ____ transactions • 1st of the four steps recommended in RBI guidelines for KYC is Customer ____ Policy • ...

Principles of Business Chapter 1 Vocabulary 2023-09-25

Principles of Business Chapter 1 Vocabulary crossword puzzle
Across
  1. a license is granted to another entity to retail a company's products or services
  2. a single store or small chain
  3. a customer who makes quick perchase desicions
  4. a customer who is motivated to be one of the first to purchase the newest technology
  5. a customer who views shopping as a fun occasion, rather than looking for specific merchandise or services
  6. a shopper who wants to find out what's trendy before making a purchase
  7. large company with many retail locations
  8. a person who purchases goods or services
Down
  1. a shopper who spends a lot of time checking out products and prices through online sites
  2. buys large quantities of products dirently from the manufacturer
  3. a business owned by shareholders
  4. physical goods that are bought and sold
  5. intangible, cannot be physically owned by the customer
  6. the process of selling or services
  7. a shopper who repeatedly chooses to shop at the same retailer over others
  8. produces finished products
  9. a business or person who sells products or services
  10. offers customers to interact with the multiple options in their ecosystem

18 Clues: produces finished products • a single store or small chain • a business owned by shareholders • the process of selling or services • physical goods that are bought and sold • large company with many retail locations • a person who purchases goods or services • a customer who makes quick perchase desicions • a business or person who sells products or services • ...

Venture 2020-04-02

Venture crossword puzzle
Across
  1. Systems for dividing work, authority and responsibility. There are different approaches to structures based on what is best for the business.
  2. people,Product, Place, Price, Promotion.
  3. Pitch a quick description of your business that you use to explain it to customers and investors.
  4. Expenses that a business must pay regardless of how many sales are made.
  5. Simplest organizational structure, which contains a direct chain of command through levels of personnel.
  6. Plan an overview of your business goals and includes details on how you think you are going to achieve them.
  7. Opportunity a consumer need or want that can be potentially met by a new business
  8. offers services to customers, for example a shoe repair shop.
  9. Is a potential group of customers, people or businesses that are able and willing to purchase a particular product or service.
  10. Entrepreneurs that create business ideas by identifying sources of opportunity.
  11. an organized way to gather and understand information needed to make informed business decisions based on the potential customers and competitors that exist in the market.
  12. A form of primary research, usually consisting of a small group of people gathered together to help discuss or answer a prepared set of questions.
  13. Rival businesses competing for the dollars your target market spends.
  14. a specific group of customers in the broader target market who are most likely to buy a product or service.
  15. Demographics; objective social and economic facts about people such as age, gender, and family size , where customers live and where businesses are located
  16. Point is when a business’s expenses and sales equal zero because the business has sold exactly enough units to cover its fixed expenses
  17. sell directly to the customer, for instance a local shoe store that gets its shoes from the different shoe companieswholesalers to sell to customers that come into the store.
Down
  1. interviews or Surveys; asking potential customers their thoughts regarding your business, or the current businesses they visit Focus Groups; bringing a small group of people together to help solve a problem or answer a set of questions Observations; visit competitors in the area and observe how they interact with customers.
  2. existing information that was previously gathered for a purpose other than the study at hand.
  3. The process of starting a new business.
  4. Entrepreneurs that apply their hobbies, skills, and interests to a business opportunity.
  5. amount of profit (or loss) the business earns after paying expenses and taxes.
  6. Someone who starts and runs their own business.
  7. an evaluation of a company’s internal Strengths, internal Weaknesses, external Opportunities in the market and external Threats in the market.
  8. puts employees in more than one department together to work towards a specific goal.
  9. To think or act like an entrepreneur.
  10. sell products in larger volumes (but less than the manufacturer) to the retailer, such as a global shoe company company that hagets its shoes made by the a factorymanufacturer and then sells them to local stores.
  11. a chance of losing something.
  12. is based on the amount of product or service a customer buys.
  13. A business that sells a different product or service from yours, but fills the same customer need or want.
  14. the art of presenting a business in a way that clearly communicates the value of the product or service
  15. Anything that has a value
  16. Create a product, such as a factory that creates shoes.
  17. profit earned before paying taxes on it. Found by taking the total contribution margin minus the fixed monthly expenses.
  18. Profile Identifying a target market segments helps find very specific information about a group of potential customers.
  19. Relationships between important financial data that is expressed as a fraction or a percentage.
  20. is what makes a business unique and potentially better than the competition. It is made up of features and benefits.
  21. abilities that are acquired through training and practice.
  22. the amount of money brought in by a business before any expenses. Equal to the total number of units sold multiplied by the selling price per unit for the period that for which the statement is being prepared.
  23. What a product does and how it appears to the senses (sight, sound, taste, smell, and touch).
  24. new information gathered during the Market Research phase that comes directly from potential groups of customers or competitors in the market. We call this primary data, because it is data that entrepreneurs collect for the first time, directly from the source. Entrepreneurs should return to their list of questions, eliminate those that were answered by secondary research, and determine which ones require primary research.

41 Clues: Anything that has a value • a chance of losing something. • To think or act like an entrepreneur. • The process of starting a new business. • people,Product, Place, Price, Promotion. • Someone who starts and runs their own business. • Create a product, such as a factory that creates shoes. • abilities that are acquired through training and practice. • ...

DOMESTIC/INTERNATIONAL AIRPORTS. 2019-06-05

DOMESTIC/INTERNATIONAL AIRPORTS. crossword puzzle
Across
  1. letter Y in the phonetic alphabet.
  2. you should never wrap these if you are carrying them in your carry-on
  3. an important passenger
  4. old person
  5. An airline e.g: Qantas.
  6. a flight that originates in one country and finishes in another one
  7. something you will need to present to a Customer Service Officer
  8. something you should know if you are a check-in agent.
  9. the wall in an aircraft
  10. an area, usually adjacent to a terminak, where aircraft park.
Down
  1. The first thing you do when the passenger comes to you.
  2. area only available to those passengers who are travelling
  3. letter F in the phonetic alphabet
  4. area accessible by both travellers and non-travellers
  5. Illegal, illicit.
  6. city where the busiest airport is
  7. Board
  8. the cargo and luggage compartment of the plane
  9. A passenger.

19 Clues: Board • old person • A passenger. • Illegal, illicit. • an important passenger • An airline e.g: Qantas. • the wall in an aircraft • letter F in the phonetic alphabet • city where the busiest airport is • letter Y in the phonetic alphabet. • the cargo and luggage compartment of the plane • area accessible by both travellers and non-travellers • ...

Economics 2022-04-03

Economics crossword puzzle
Across
  1. to pay money
  2. to give someone something they purchased
  3. what something costs
  4. a business where you can save your money
  5. something you would like to have but don't need
  6. dollars and cents
  7. an item that is made or grown to be sold
  8. money that is borrowed to pay for things
  9. to keep money instead of spending it
Down
  1. how many people want the item
  2. to use something from someone then give it back later
  3. money that comes from your bank account
  4. a piece of paper that uses money from a bank account to pay for things
  5. something you must have to live
  6. a job a worker does for a customer
  7. when items cost less than usual

16 Clues: to pay money • dollars and cents • what something costs • how many people want the item • something you must have to live • when items cost less than usual • a job a worker does for a customer • to keep money instead of spending it • money that comes from your bank account • to give someone something they purchased • a business where you can save your money • ...

4 Ps and 3 extra Ps 2020-05-23

4 Ps and 3 extra Ps crossword puzzle
Across
  1. how the store is designed
  2. the system which is used to deliver a service
Down
  1. company provides information to customers about itself and its products
  2. who comes into contact with the customer
  3. what company wants to market
  4. distribution channel
  5. must be calculated to provide a profit

7 Clues: distribution channel • how the store is designed • what company wants to market • must be calculated to provide a profit • who comes into contact with the customer • the system which is used to deliver a service • company provides information to customers about itself and its products

Pricing 2017-01-29

Pricing crossword puzzle
Across
  1. is an economic principle that describes a consumer's desire and willingness to pay a price for a specific good or service.
  2. a person or thing that consumes.
  3. the price for the sale of farm produce direct from the producer |
  4. Agreement, contract, exchange, understanding, or transfer of cash or property that occurs between two or more parties
  5. A value that will purchase a finite quantity, weight, or other measure of a good or service.
  6. someone or something that gathers together materials from a variety of sources
  7. The management process through which goods and services move from concept to the customer.
  8. A benefit given by the government to groups or individuals usually in the form of a cash payment or tax reduction.
  9. the price at which someone buys or can buy something the price at which a dealer will buy shares, bonds etc
  10. The price at which someone buys or can buy something the price at which a dealer will buy shares, bonds etc
Down
  1. an essential or distinctive characteristic, property, or attribute
  2. transaction in which no physical goods are exchanged.
  3. voluntary, deliberate, and legally binding agreement between two or more people.
  4. price which is set by a producer or manufacturer for the sale of goods to intermediaries in the supply chain who then distribute the goods ultimately to the retail sector.
  5. the price at which the quantity of a product offered is equal to the quantity of the product in demand.
  6. financial benefit that is realized when the amount of revenue gained from a business activity exceeds the expenses
  7. A commercial organization that operates on a for-profit basis and participates in selling goods or services to consumers.
  8. The price of a good or product when it is sold to the end user for consumption, not for resale through a third-party distribution channel.
  9. A fundamental economic concept that describes the total amount of a specific good or service that is available to consumers.
  10. a sum of money demanded by a government for its support or for specific facilities or services, levied upon incomes, property, sales

20 Clues: a person or thing that consumes. • transaction in which no physical goods are exchanged. • the price for the sale of farm produce direct from the producer | • an essential or distinctive characteristic, property, or attribute • someone or something that gathers together materials from a variety of sources • ...

S3 Business Management 2023-08-17

S3 Business Management crossword puzzle
Across
  1. , A sector of the Economy.
  2. , One of the factors of production.
Down
  1. , This is a type of research that is first hand information.
  2. , If a customer receives bad customer service, they may leave this for the business online
  3. , This is the size of a sole traders business.

5 Clues: , A sector of the Economy. • , One of the factors of production. • , This is the size of a sole traders business. • , This is a type of research that is first hand information. • , If a customer receives bad customer service, they may leave this for the business online

Chapter 1 & 2 Vocabulary 2022-08-25

Chapter 1 & 2 Vocabulary crossword puzzle
Across
  1. Efforts made by a company to shape the way audiences perceive the company; how a brand is seen by the public (public image) can have an effect of the brand's actions
  2. Process of determining the most effective approach to advertise a product or service
  3. Process of gathering and analyzing information about customers' needs and preferences
  4. marketing strategy focused on getting customers to support your product or brand
Down
  1. Distinctive name, words, design, logo, mark, or a combination of these elements that create company or product identity and that separate the company or product from competitors
  2. The collection, reporting, and examination of actions taken on a website
  3. Statement or phrase that encourages audience response
  4. Diverse groups of consumers participating in guided discussion conducted to better understand customer perception of a particular product or service
  5. A selected group of consumers, often in a geographic location, introduced to a product, service, or messaging strategy before a full-scale marketing plan in launched
  6. Short-term activity that provides incentives to potential customers and that is intended to help increase sales or create awareness of a product or service

10 Clues: Statement or phrase that encourages audience response • The collection, reporting, and examination of actions taken on a website • marketing strategy focused on getting customers to support your product or brand • Process of determining the most effective approach to advertise a product or service • ...

Breathing Spaces 2024-05-03

Breathing Spaces crossword puzzle
Across
  1. The queue the account is placed in for a breathing space
  2. Screen where we check if the customer a certain type of regular payment set up
  3. Letter sent when a customer is dealing with this type of company
  4. Screen that we enter the address of a certain type company that the customer may be dealing with
  5. Minimum Breathing Space duration
  6. Another term for days given through breathing spaces
  7. We may give a breathing space if a customer is dealing with them
Down
  1. Screen where we record the most important info about what has been done
  2. where we add a customer's reference number for a certain type of company
  3. Type of correspondence a customer may still receive
  4. A customer could be gathering information to complete this
  5. Part of the block applied during a breathing space
  6. Possible number of Breathing Spaces for an account
  7. A certain restriction is applied on this TS2 screen

14 Clues: Minimum Breathing Space duration • Part of the block applied during a breathing space • Possible number of Breathing Spaces for an account • Type of correspondence a customer may still receive • A certain restriction is applied on this TS2 screen • Another term for days given through breathing spaces • The queue the account is placed in for a breathing space • ...

Quality/Compliance Crossword 2016-12-04

Quality/Compliance Crossword crossword puzzle
Across
  1. Spoof@americanexpress.com is response to
  2. Event held for double the rewards until December 31, 2016
  3. Companion tickets are subject to government taxes fees and airline-imposed fuel security surcharges and fees of no more than $2,500 roundtrip
  4. Any Customer Contact from an individual identifiable consumer that (1) indicates a particular act or practice may be in violation of any internal policy, Law(s) and/or Regulation(s) to which the Bank is subject, including prohibitions of unfair, deceptive, or abusive acts or practices (2) identified as a potential defect or (3) was received as an Agency Complaint
  5. Allows our Consumer, OPEN and Corporate Centurion Card Members complimentary access to the largest number of airport VIP lounges worldwide, regardless of the airline being flown, ticket class, or membership in a specific airline lounge program.
  6. Any Customer Contact where (1) a customer expresses dissatisfaction or confusion concerning terms, costs, or features of a product or service or (2) any Customer Contact that would otherwise be a Priority Complaint but for which the customer is not identifiable.
  7. If you make your payment within 48 hours of the due date, it will be noted on your account immediately. However, we cannot guarantee that the account will remain current or that you won't forfeit reward points.
Down
  1. Incidental fees such as baggae check, inflight refreshment
  2. 24 hours a day, 7 days a week for medical, legal, financial or other select emergency coordination and assistance services while traveling more than 100 miles from home
  3. payment of government imposed taxes and fees will be no more than $75 for a round - trip domestic flight (for itineraries with up to 4 flight segments). Baggage charges and other restrictions apply.
  4. Other programs such as NEXUS, SENTRI, and Privium are not eligible for this credit.You are responsible for paying all charges until the statement credit posts to your account.
  5. Must be located in the U.S. and must be in the primary business of selling automobile gasoline.

12 Clues: Spoof@americanexpress.com is response to • Event held for double the rewards until December 31, 2016 • Incidental fees such as baggae check, inflight refreshment • Must be located in the U.S. and must be in the primary business of selling automobile gasoline. • ...

Customer Care Week 2021 2021-09-29

Customer Care Week 2021 crossword puzzle
Across
  1. what QA stands for
  2. what you do to show that the customer's issue is resolved
  3. resolution used when the customer accepts the answer to their issue
  4. losing points on the QA form
  5. an email sent to the customer only to be used when the customer needs to call back
  6. CEM 2 includes using the correct ____ like the itinerary tab
  7. identification number assigned to each reservation
  8. Customer Assistance Resolution & Escalation System; we use this to create cases, log notes, and perform actions to support the customer's needs
  9. part 1 of the Correctness section that includes creating a case and choosing the correct script
  10. activity in which the rental car company is reached via email or phone
  11. activity in which a reservation can be canceled or set up for an exchange
  12. try to avoid using this issue when closing a case
  13. part 2 of the Correctness section that includes following the script
Down
  1. the process of getting the customer to another workgroup
  2. meeting with your Team Lead or QA Analyst OR when something is done wrong during a call but you don't miss points on it
  3. universal way of spelling out a word in which a word is used substitute each letter of the alphabet
  4. the process used to make sure that the caller should have access to the reservation
  5. the goal for this is 30 seconds or less
  6. the reason why the customer is calling in
  7. tool used to figure out how to deal with the customer's issue
  8. auto-fail that is caused by sharing information to a caller that is not fully vetted or shouldn't have access to the reservation
  9. process of reviewing the flight details and notify the customer of any operating carriers
  10. the 1st section on the QA form
  11. a type of script that you click through
  12. dealing with the customer's issue in a way that keeps them from having to call back

25 Clues: what QA stands for • losing points on the QA form • the 1st section on the QA form • the goal for this is 30 seconds or less • a type of script that you click through • the reason why the customer is calling in • try to avoid using this issue when closing a case • identification number assigned to each reservation • the process of getting the customer to another workgroup • ...

Digital Marketing Friday 2025-08-01

Digital Marketing Friday crossword puzzle
Across
  1. The specific group your strategy is aimed at
  2. The act of studying and interpreting data
  3. Content marketing strategy using written posts
  4. Framework to analyze strengths, weaknesses, opportunities, threats
  5. A specialized segment of the market
  6. Input that helps generate AI-based content
  7. One of the 7 P’s of Marketing that focuses on advertising and communication strategies
Down
  1. Parent company of Facebook and Instagram
  2. A structured series of marketing activities
  3. A potential customer interested in your product or service
  4. When content spreads fast and wide
  5. The target person your marketing strategy focuses on
  6. The king of digital marketing
  7. The unique name of your website
  8. Helps your website rank higher on Google
  9. Short-form video content format

16 Clues: The king of digital marketing • The unique name of your website • Short-form video content format • When content spreads fast and wide • A specialized segment of the market • Parent company of Facebook and Instagram • Helps your website rank higher on Google • The act of studying and interpreting data • Input that helps generate AI-based content • ...

Product Knowledge 2022-04-21

Product Knowledge crossword puzzle
Across
  1. A ten digit code required by the bank
  2. __________@absa.co.za
  3. What is the function to check the name of an ATM?
  4. What is the function to check if a customer has a Chip and PIN card?
  5. This service just requires the cellphone number of the recipient.
Down
  1. In which city did ABSA originate?
  2. __________ Banker
  3. What is the function to check debit card limits?
  4. A smaller version of Internet Banking
  5. This is known as an Instant Payment

10 Clues: __________ Banker • __________@absa.co.za • In which city did ABSA originate? • This is known as an Instant Payment • A ten digit code required by the bank • A smaller version of Internet Banking • What is the function to check debit card limits? • What is the function to check the name of an ATM? • This service just requires the cellphone number of the recipient. • ...

-ice words 2023-04-20

-ice words crossword puzzle
Across
  1. I demand _________! The culprit must be punished!
  2. Be careful! Do not fall off the ___________! (hint: like a cliff)
  3. You helped him getaway! That makes you his _________.
  4. _______________ makes perfect!
Down
  1. Did you _______ the colour of her shoe? (hint: see)
  2. This restaurant has great customer ______________.
  3. Someone who learns how to do a craft by observing an expert
  4. Wishing something bad would happen to someone
  5. A fancy type of cup used by kings
  6. A place some people work

10 Clues: A place some people work • _______________ makes perfect! • A fancy type of cup used by kings • Wishing something bad would happen to someone • I demand _________! The culprit must be punished! • This restaurant has great customer ______________. • Did you _______ the colour of her shoe? (hint: see) • You helped him getaway! That makes you his _________. • ...

BM&A Final Quiz to Escape 2023-01-20

BM&A Final Quiz to Escape crossword puzzle
Across
  1. - when goods are accepted by Dorsey Road Warehouse or the end customer
  2. - Acquisition Security Form, required for IT purchases
  3. - how the government pays for purchases
  4. - states the the type of "thing" being purchased
Down
  1. - the government has agreed to pay for a good or service financially
  2. - provides financial details of what is being purchased
  3. - Estimate provided by the vendor
  4. - NSA Accounting System of Record
  5. - Procurement Authorization Request, required for software purchases
  6. - NSA Contracting source system of record

10 Clues: - Estimate provided by the vendor • - NSA Accounting System of Record • - how the government pays for purchases • - NSA Contracting source system of record • - states the the type of "thing" being purchased • - Acquisition Security Form, required for IT purchases • - provides financial details of what is being purchased • ...

3.03 vocab 2022-05-04

3.03 vocab crossword puzzle
Across
  1. Correct; error-free
  2. Courteous; respectful
  3. The belief that providing customers with excellent service should be a business's top priority
Down
  1. A measure of how well a business has met its customers' expectations
  2. Something required or essential that is lacking
  3. The people who buy goods and services
  4. A customer's expression of dissatisfaction
  5. Able to accomplish a task using a minimum amount of time and effort
  6. Advantage
  7. Any paid form of non-personal presentation of ideas, goods, or services

10 Clues: Advantage • Correct; error-free • Courteous; respectful • The people who buy goods and services • A customer's expression of dissatisfaction • Something required or essential that is lacking • Able to accomplish a task using a minimum amount of time and effort • A measure of how well a business has met its customers' expectations • ...

Disputes 2019-11-12

Disputes crossword puzzle
Across
  1. Customer charged more than once
  2. Moto Transactions
  3. Customer misplaced card unsure where
  4. Note title when we need more information
Down
  1. customer was charged before the promised date
  2. Customer has card POS 05
  3. needed to attempt to stop trans when customer cancels
  4. Customer has card
  5. customer authorized $10.00 but was charged $1000.00
  6. Customer's house broken into card taken

10 Clues: Customer has card • Moto Transactions • Customer has card POS 05 • Customer charged more than once • Customer misplaced card unsure where • Customer's house broken into card taken • Note title when we need more information • customer was charged before the promised date • customer authorized $10.00 but was charged $1000.00 • ...

AB Module 4 - Updating Customer Information 2013-07-15

AB Module 4 - Updating Customer Information crossword puzzle
Across
  1. This type of address refers to the physical premises receiving the energy.
  2. This type of address refers to a temporary location for correspondence with a specific end date (ex. a Summer home).
  3. This process must be followed for some addresses in CSIS, for example if it contains a P.O. Box number.
  4. By choosing this option, customers can receive their bills electronically and not through the mail.
Down
  1. Accounts can be flagged as this in order to ensure the regulated provider is advised of any serious medical issues.
  2. On rare occasions it may be necessary to correct this information, which refers to the length of time the customer is under contract with JE.
  3. On rare occasions it may be necessary to correct this information, which refers to the price the customer pays for gas and/or electricity.
  4. This refers to when the customer is changing his/her physical location, and is covered in a future module.
  5. This type of address refers to the location to which correspondence pertaining to the account is sent.

9 Clues: This type of address refers to the physical premises receiving the energy. • By choosing this option, customers can receive their bills electronically and not through the mail. • This type of address refers to the location to which correspondence pertaining to the account is sent. • ...

Customer Service Week - RSC/ROC Crossword Puzzle for Friday 2023-09-26

Customer Service Week - RSC/ROC Crossword Puzzle for Friday crossword puzzle
Across
  1. What does RDOF stand for
  2. What spectrum region is Nebraska part of
  3. An aspect or component of Quota
  4. What ticketing system allows dispatching of “on call” technicians for commercial issues
  5. The New VP of Regional Field Operations
  6. What job needs to be completed before a fiber installation takes place
  7. What does SLA stand for
  8. Web based Tool that Is used to engage a Tech 6 for Fiber Trouble calls.
  9. What tool is used to look up signal level for customers
  10. How many trouble call categories do we support?
  11. What is the system used to allow field leadership to make requests of Dispatch
  12. Device that changes light to RF in the HFC network
  13. What does FTTP stand for
  14. A loss of service is called an…
  15. Who is the Quota supervisor that has been with the Company the longest?
  16. How many points are needed for a Preventative Maint Job (PM)?
  17. ROC monitors the network using this
  18. What is the AHT for ETD’s
  19. What data base does the Project manager use to keep track of customers’ install progress?
Down
  1. Divides one cable into two cables
  2. A service line that the business partner installs prior to the actual Fiber Install.
  3. The main contact person for Future Customers wanting RSC Enterprise services.
  4. What is the meaning of the acronym MA
  5. Where can you find Talent Center?
  6. Field Operations reporting is found in…
  7. What is the lighting bolt feature called in FSM
  8. What technician team handles multi-repeat work
  9. The cost of Spectrum’s new streaming product
  10. What is the SLA for ETD’s
  11. Tech #8139
  12. Which RSC employee has the longest tenure?
  13. Tickets between ROC and RSC are built in
  14. Where in Panorama can you find information for Charter Code of Conduct
  15. Which ROC employee has the longest tenure?
  16. What does FON stand for
  17. A reference number used to look up a customer’s information in Sales Force.
  18. What does FIA stand for
  19. How many mobile phone lines can you have on an account

38 Clues: Tech #8139 • What does SLA stand for • What does FON stand for • What does FIA stand for • What does RDOF stand for • What does FTTP stand for • What is the SLA for ETD’s • What is the AHT for ETD’s • An aspect or component of Quota • A loss of service is called an… • Divides one cable into two cables • Where can you find Talent Center? • ROC monitors the network using this • ...

Customer Service Week - RSC/ROC Crossword Puzzle for Monday 2023-09-26

Customer Service Week - RSC/ROC Crossword Puzzle for Monday crossword puzzle
Across
  1. Field Operations reporting is found in…
  2. what is the device that techs use to get levels from the outlets
  3. ETD Tool to access tickets
  4. Our RVP’s last name
  5. What does OTA stand for
  6. What the “P” stand for in FTTP
  7. ROC monitors the network using…
  8. Could PAA metric ever change?
  9. PAA how many hours do you need to work to be eligible
  10. How many points are used per hour per technician for all categories on a daily basis
  11. Who do you reach out to when there is no available quota for V9 scheduling?
  12. Device that changes light to RF in the HFC network
  13. Advances WiFi Services are handled by what tech group
  14. A loss of service is called an…
  15. An aspect or component of Quota
  16. Advance Customer Service Representative
  17. Power Supply tracking program
  18. Charter’s newest streaming platform
  19. what is the acronym for Rural Brownfield
  20. Field Operations reporting is found in this
  21. What is the metal wire called that attaches to the top of the pole and anchor to the ground to stabilize the pole
Down
  1. what is the device that transfers the signal from the pole to the house that drop connects to
  2. What are the three goals for Quota?
  3. Tickets between ROC and RSC are built in…
  4. what is our Daily Dispatch Automation Goal
  5. How many Management areas are in Central Texas
  6. What do you do with a fiber drop SRO if the install is unscheduled
  7. PAA PayOut Levels: 1st Threshold, 2nd Goal, what is the 3rd
  8. When an RTC is invalid, what type of job do yu put in for a tech to go back out?
  9. How many Prin(s) do we have in Texas
  10. What does SLA stand for?
  11. what does PAA mean
  12. Who owns ETDs
  13. Divides one cable into two cable
  14. What is the 1st pay out month for PAA
  15. New ETD escalated email tool
  16. A loss of service is call this
  17. How many Management areas are in North Texas
  18. How many Management areas are in South Texas
  19. Our President/CEO’s last name
  20. what is the program used for routing Field techs in the RSC

41 Clues: Who owns ETDs • what does PAA mean • Our RVP’s last name • What does OTA stand for • What does SLA stand for? • ETD Tool to access tickets • New ETD escalated email tool • Could PAA metric ever change? • Our President/CEO’s last name • Power Supply tracking program • What the “P” stand for in FTTP • A loss of service is call this • ROC monitors the network using… • ...

Complete the crossword puzzle below 2021-06-28

Complete the crossword puzzle below crossword puzzle
Across
  1. a shop that sells directly to the public
  2. extremely hungry
  3. sb who buys goods or services
Down
  1. into to stray or roam into something or some place
  2. a long narrow space between the rows of shelves in a supermarket
  3. the height of a person’s eyes
  4. to help sell a product, service
  5. the place where a business sells its goods

8 Clues: extremely hungry • the height of a person’s eyes • sb who buys goods or services • to help sell a product, service • a shop that sells directly to the public • the place where a business sells its goods • into to stray or roam into something or some place • a long narrow space between the rows of shelves in a supermarket

Vocabulary 3 2017-06-26

Vocabulary 3 crossword puzzle
Across
  1. A part of a street marked off by the two nearest cross streets
  2. To gain by working or by supplying service
  3. To gather together; collect
  4. A person who buys goods or services
Down
  1. To work out by thinking
  2. To get in touch with
  3. To be able to pay for or spare
  4. To open out wide or wider

8 Clues: To get in touch with • To work out by thinking • To open out wide or wider • To gather together; collect • To be able to pay for or spare • A person who buys goods or services • To gain by working or by supplying service • A part of a street marked off by the two nearest cross streets

Chapter 13.1 Key Terms Created By Billy Baker 2014-01-16

Chapter 13.1 Key Terms Created By Billy Baker crossword puzzle
Across
  1. a pathway to direct products to consumers
  2. involves one or more intermediaries
  3. product, place, price, promotion
Down
  1. group of customers who share wants or needs
  2. when goods are sold directly from the producer to the customer
  3. creating, promoting, and presenting a product
  4. maintaining relationships with customers
  5. point where total sales equal total expense of developing a product or service

8 Clues: product, place, price, promotion • involves one or more intermediaries • maintaining relationships with customers • a pathway to direct products to consumers • group of customers who share wants or needs • creating, promoting, and presenting a product • when goods are sold directly from the producer to the customer • ...

CRS Crossword 2019-02-11

CRS Crossword crossword puzzle
Across
  1. A popular GDS used by Australian travel agents
  2. Customer details stored in a GDS for use each time a booking is made
  3. Opera is a CRS used to make reservations for what type of product
  4. A guided bus tour for a group of holiday makers (two words)
  5. The type of customer travelling for work
  6. A document that includes details of a customer’s trip
  7. Customers from another country travelling to Australia for tourism
  8. A part of the system that manages the operational side (two words)
  9. The part of a voucher that can be exchanged for a travel product
  10. Premium class of travel
Down
  1. The term used for airlines
  2. A GDS can find this type of information to determine if a customer requires vaccinations
  3. A system used to make reservations for the cruise industry
  4. The percentage of the selling price of a product paid to the travel agent
  5. A person that that purchases travel from a travel agency
  6. The name of the alphabet used in the travel industry
  7. Another name for a reservation
  8. A CRS that is used by airlines and travel agents
  9. A sector of the tourism industry that organizes functions for people to attend
  10. A customer that has overweight luggage at check may be asked to pay _ _ _ _ _ _baggage

20 Clues: Premium class of travel • The term used for airlines • Another name for a reservation • The type of customer travelling for work • A popular GDS used by Australian travel agents • A CRS that is used by airlines and travel agents • The name of the alphabet used in the travel industry • A document that includes details of a customer’s trip • ...

ITSD Acronyms 2022-03-02

ITSD Acronyms crossword puzzle
Across
  1. a measurement of how often you resolve the customer's issue on their initial contact
  2. a site that is a collection of all of the tools used by an analyst
  3. used to see and manage your schedule
  4. unplanned pto
  5. used as a MFA login for company sites
  6. measures customer satisfaction
  7. used to securely connect to the company network or citrix portal without needing a token
  8. nine digits assigned to each person working with optum/united health group
  9. combination of time spent talking to customer, customer on hold and work after the call
  10. used to manage tickets and access our knowledge database
  11. Estimation of how long it takes a customer's call to connect to an Analyst
  12. used to connect to the company's network when working remotely on a UHG managed computer
Down
  1. used to manage the computer's network connection when in a trusted office
  2. unplanned unpaid time off
  3. unpaid time off
  4. our help desk
  5. site used by employees to view and use employment benefits
  6. an account username that any employee or contractor will have
  7. planned pto
  8. status analyst is placed in when disconnecting with a customer
  9. a token used to connect to the company network or citrix portal
  10. used to verify the identity of a customer

22 Clues: planned pto • our help desk • unplanned pto • unpaid time off • unplanned unpaid time off • measures customer satisfaction • used to see and manage your schedule • used as a MFA login for company sites • used to verify the identity of a customer • used to manage tickets and access our knowledge database • site used by employees to view and use employment benefits • ...