customer service Crossword Puzzles

26 Clues: Who are we here to help? • "I'm so sorry to hear that" • Who ties the whole thing together? • "May I have the name of your REP?" • Greet every customer with a _____! • Always treat your customers with _______! • A positive one will make your day better! • "It'll be my pleasure to assist you today" • When a customer is upset, you must remain ____. • ...

25 Clues: Challenging or disagreeing with something • A specific trait about a product or service • The tendency toward uniformity in each occurrence • People that purchase goods or services from a business • Messages you send others using anything other than words • The advantages a customer gains from a product or service • ...

11 Clues: Gesture of empathy • empathy is always to • Empathy is an art of • Customers always expects a • Great Customer Service leads to • Sympathetic statements are mostly • Great Customer Service Starts with • Empathy is about standing in someone else's • Some of the customers problems may not have a • Knowledge and ability to convey trust creates • ...

30 Clues: RMA # TSC • January MVP • new supervisor • March 2 waitlist • Upsell for Canon • Mother’s Love Duo, • Blockbuster duration • promo ending March 14 • Upsell weekend winner • Expiry date April 30,2014 • February monthly Challenge • April 1st 2013 job posting • Advance order March 2, 2014 • Tool use to search for shows • Increased from $6.99 to $7.99 • Premium Assembly Service item • ...

14 Clues: real property value. • send and receive money. • Icon to show customer appreciation. • business or establishment of a broker. • easy way to send money internationally. • notifications for customer through online. • Phrases that show a customer that you care. • permission to do transactions out of territory. • service to help customer to avoid future overdraft. • ...

13 Clues: 1. FrontierTV is marketed under the name in Durham, NC? • 3. What is the maximum amount of streams allowed through VantageTV • 11. NFL network is available starting at this core TV plan and above in Durham? • 8. What is the name of our HDDVR service that can record up to 12 shows at once? • ...

22 Clues: DNS • archive • hard_drive • url service • email service • load_balancer • rugged device • object storage • instance storage • record API calls • IAM permissions document • receives and analyzes logs • s3 single object size limit • cache, close to the customer • s3 uses this to store objects • s3 most expensive tier pricing • file type for web hosting on s3 • reliably store data without data loss • ...

15 Clues: Smart • Active • Feelers • Engagers • Endurance • Enthusiasm • Flexibility • Informative • Adaptability • Accountability • Circle Lively • Honesty and integrity • Service Entrepreneurship • – confidence Cognitive ability • Solving Technical Credibility

13 Clues: A business selling products (clothes, auto supplies) • The statistics about the area your business is located in • The Beautiful , coooolest , inspiring woman in ACTC we know . • A similar business selling similar prodcust or services in a nearby location • The customer who purchases the product or service that a business is selling • ...

17 Clues: is a good service or idea • setting prices for products • physical item that can be touched • is something you need for survival • something you desire, but could live without • a product that satisfy human wants and needs • is all personal communications with customers • a customer who buys a product for his or her own use • ...

27 Clues: In charge of writing press release • physical and social characteristics • When planning strategies, you want it • marketing links producers to _________. • A goal can be evaluated to determine its • careers in marketing ______ and run together • Marketing is described as creating _________. • service Focuses on keeping customers coming back • ...

19 Clues: tree topper • what's inside? • he guides the way • bling out the tree • it's what bells do • the big man's ride • don't drink too much! • decorate our front door • cookie building material • they make what he delivers • another word for Christmas • Saint Nick's favorite snack • make it look like Christmas • don't get caught under this! • keeps you warm on Christmas eve • ...

16 Clues: men, women, LGBTQIA+ • (segmentation) the “who” • (segmentation) the “why” • (segmentation) the “how” • (positioning) nothing special • referred to as mass marketing • treating customers differently • referred to as niche marketing • Residential, Urban, Arithmetic • The best among the rest group presenters • Infant, Young, Teens, Adult, Old, Seniors • ...

13 Clues: Work • ethic • skills • making • solving • network • service • thinking • confidence • management • resolution • management • intelligence

12 Clues: myyjä • osasto • yritys • tappio • voitto • ostaja • palvelu • asiakas • budjetti • tuotteet • konkurssi • vuosittainen

12 Clues: Self-assured • Trend driven • The contact phase • The decision maker • Showing compassion • Maxi Zoo's main focus • Advantage of selling EL • Selling additional items • Identifying customer needs • Petstop, Petmania, Petworld • Essential for selling products • The main element of customer service

15 Clues: the theme of this week • police officer in city hall • when a officer pulls you over • another name for city attorney • what gets picked up twice a week • what holds customer registration • who is in charge in the court room • someone who represents you in court • fee what we charge for storm drains • dirty water that goes down the drain • ...

15 Clues: Self Service Option. • Make something active. • The manner or amount of data service being used. • Performs network queries for Siebel and Legacy services. • Wireless access to the internet with the use of a mobile device. • A credit for call, text, and data used by a prepaid mobile service. • Alerts sent to customers either by Short Message Service (SMS) or Email. • ...

10 Clues: The purpose or intended use of a product or service. • A good or service that is offered for sale to customers. • The person or group who buys or uses a product or service. • A specific method or approach used to accomplish a task or goal. • A negative experience or problem that a customer wants to avoid. • ...

10 Clues: products identity • can be a good or service • shared attitudes and values • how product gets to customer • Usage rates and shopping patterns • Age, Gender, Race, Ethnicity, etc • logo or symbol consumers first see • way of communicating with customer • use of internet to purchase product • placing a value on a good or service

17 Clues: goods that are bought and sold • provides information about you and your condition • Are reasons to purchase based on feelings and emotions. • the salesperson simply welcomes the customer to the store. • foretaste means an advanced realization of something to come. • height, weight, size, shape, or another bodily characteristic. • ...

42 Clues: All organizations do this. • Apparently Dr. Martin’s pet “P.” • Fifth step in the management process. • He first asserted that “the customer is always right.” • Jobs today that require no interaction with other people. • Described as the flour in the customer retention cake mix. • Proposed “P” that represents the creative aspects of marketing. • ...

12 Clues: , real property value. • , send and receive money. • , Icon to show customer appreciation. • , easy way to send money internationally. • , notifications for customer through online. • , Phrases that show a customer that you care. • , permission to do transactions out of territory. • , service to help customer to avoid future overdraft. • ...

25 Clues: The 'O' in AIOA • Incorrect denials is ok to call • ________ listen and take notes. • I apologize for the ____________. • We turn a negative into a _______. • Customer agrees with you by giving a • The disassembly of a mechanical item. • Process we follow to overcome objections • You use this to get on the customers page • Brake pads, rubber hoses, belts, rotors are • ...

12 Clues: APU • TUOTE • HINTA • KIITOS • TILAUS • ASIAKAS • TARJOUS • PALVELU • TOIMITUS • TOIMISTO • VAHVISTUS • SÄHKÖPOSTI

22 Clues: Free of charge • Bad or damaged • The amount one item costs • A promise made by a company • A potential client or customer • A much lower price than expected • state how an invoice will be paid • A seller of a product or material • Referred by another buyer or friend • An estimate of the costs for an item • Time to try a service free of charge • ...

23 Clues: ______ is power. • SSK means ______. • Do not engage in ______. • Bi-weekly USPS publication. • Today's customers want ______. • Keep ______ and physically alert. • Being informed means being ______. • Carelessness can result in ______. • The ______ credit must not exceed $100. • SIA means Segmented ______ Accountability. • PS Form 17 is for stamp ______ and return. • ...

20 Clues: Professional transporting passengers for hire. • News reporter investigating and writing stories. • Laborer in manufacturing and production settings. • Retail employee assisting customers with purchases. • Administrative support managing front office tasks. • Law enforcement officer ensuring public safety (man) • Educator guiding students in a learning environment. • ...

10 Clues: prepay for a year of turf services code • we do not offer this service with a one shot for mice • something we cannot schedule with a customer(2 words) • use this service if there are no known issues(2 words) • the billing type that we want all of our customers to be • put this in IPMS if the customer wants to skip their ESP • ...

22 Clues: Fake money • A job done for a long time • Part of the 4Ps of marketing • Extra money earned after doing business • Selling at a lower price than was bought at • The first aspect (part) of the SWOT analysis • A commodity (tangible thing)offered for sale • "Word of .........." (Best way of advertising) • Selling goods in large quantities to retailers • ...

9 Clues: The potential audience that a message can reach • The interaction between people and brands on social networks. • A type of automated artificial intelligence tool used to converse with users • Tracking conversations online for mentions of your product, brand, or competitors • ...

9 Clues: working together with others towards a common goal. • the ability to adjust to new conditions or changes. • the introduction of new ideas, methods, or products. • the application of scientific knowledge for practical purposes. • tailoring products or services to individual customer preferences. • the use of technology to perform tasks without human intervention. • ...

20 Clues: NEVER tell a customer, "I don't _____________." • ALWAYS maintain your _____________ around customers. • NEVER tell the customer that he/she is _____________. • Listen _____________ to everything the customer has to say. • ALWAYS anticipate problems and have solutions _____________. • ALWAYS greet customers with eye contact and a _____________. • ...

19 Clues: He first asserted that “the customer is always right.” • Quick action is recommended when marketers see a red one of these. • These costs are paid by customers and could be monetary or nonmonetary. • The marketing ________ is to ensure that the organization has customers. • Step in the management process in which objectives are typically established. • ...

32 Clues: Way to determine needs • Payment when item sells • Helpful for future sales • To analyze what has occurred • Concerns, hesitations, doubts • Recommending a different product • Phone solicitation to make a sale • Objection based on misinformation • Face-to-face meeting with a customer • Logical reason for making a purchase • A neutral person or previous customer • ...

13 Clues: Provide • Identify • Wash your • Knock on the • Identify the • Immediately report • Weights must be obtained on • Must be in reach at all times • Wash hands with soap and water for • After a fall CNAS need to provide a • Maintain the clients____ at all times • Tell the patient what you are going to • Protect the residents clothes during a meal

13 Clues: Name of our Company! • Your overall job title! • A wireless phone service • A wireline phone service • Major USA Telephone Provider • Major Canadian Telephone Provider • Manitoba Telephone Service Company Name • Acronym for Public Safety Answering Point • A public telephone that offers pay per use services • The most important service of our day to day operations • ...

20 Clues: Professional transporting passengers for hire. • News reporter investigating and writing stories. • Laborer in manufacturing and production settings. • Retail employee assisting customers with purchases. • Administrative support managing front office tasks. • Law enforcement officer ensuring public safety (man) • Educator guiding students in a learning environment. • ...

20 Clues: Professional transporting passengers for hire. • News reporter investigating and writing stories. • Laborer in manufacturing and production settings. • Retail employee assisting customers with purchases. • Administrative support managing front office tasks. • Educator guiding students in a learning environment. • Law enforcement officer ensuring public safety (man) • ...

13 Clues: Has a trunk • Flying mammal • Large marsupial • Man's best friend • Likes to chase mice • The day we eat Turkey. • The day after Thanksgiving. • Our department is called Customer what. • The person who assists our customers in store. • We can give the customer this for bad service. • A customer may ask for this if an item goes on sale. • ...

9 Clues: lamda/mu indicates… • Customer switches line before servicing • Service pattern normally follows … in Model 1 • Carwash is an example of single channel … type queue • Arrival pattern is normally described by … in Model 1 • Customer behaviour where customer does not join the queue • Customer behaviour of leaving the queue before being serviced • ...

15 Clues: Transfer type to retention • Misspelled name (Spelling Correction) • Customer: I'd like to cancel a transfer order • Customer: I'd like to change my telephone number • Customer: I'd like to cancel my internet service • Customer: I can't record from my shows on my cable box • Customer: I forgot what my tech appointment is tomorrow • ...

10 Clues: people who buy an item • people who make product • process of exchange items • material used for production • plan to control your spending • wants and needs from customer • finish product ready to give to customer • amount of money gained from selling items • goods and service given to satisfy customer needs • items of production that cannot be sold to customer

15 Clues: customer service "_______" • step 2 in the sales process • step 2 in winning over unhappy customers • step 6 in winning over unhappy customers • employees reinforce the company's "_____" • step 10 in winning over unhappy customers • "I can see why you're so angry" in an example of an... • personal communication with a salesperson enables customers to... • ...

14 Clues: Remember: _________ are always right(9). • An AI-driven program of self-service(7). • Having _______ for customers shows you care(7). • A visual representation of the customer experience(10). • A personalized representation of a specific customer(8). • This is a problem your customer experiences during the journey(9). • ...

14 Clues: Remember: _________ are always right(9). • An AI-driven program of self-service(7). • Having _______ for customers shows you care(7). • A visual representation of the customer experience(10). • A personalized representation of a specific customer(8). • This is a problem your customer experiences during the journey(9). • ...

7 Clues: Goods or services that add comfort • Resolve problem to satisfy customer • Determine how to meet needs of customer • Building online contacts and interaction • People use telephone to provide service support • Customer Service Representative trained employee • Service Making sure customers are satisfied and need are met.

15 Clues: COD • International Mailing Manual • USPS partners with UPS & ______. • Anonymous mail procedures are ______. • First Class Mail is a ______ service. • The HAZMAT question has ______ components. • ______ boxes may be used for Priority Mail. • ______ service may be purchased up to $5000. • Customer ______ is a key component to success. • ...

24 Clues: keeping a secret • where something is • Something you play • a commercial is an... • trying to sell something • how much something costs • another word for a stadium • what something does for you • what a lightbulb stands for • where cars are held at events • traffic flowing into an event • traffic flowing out of an event • a representative of a brand logo • ...

10 Clues: Repeat purchases leads to I___________ S_______ • Increased sales leads to a greater Market S________ • This type of service happens once the product has been bought. • Customer service leads to R_________ P__________. Buying the product again and again. • Smaller businesses can often offer a more P________ S__________; this can help branding. • ...

16 Clues: Goals a company hopes to accomplish through its pricing strategies • The message channel used by a seller to promote a good, service, or idea • An organization’s portion of the total industry sales in a specific market • The rivalry between two or more businesses to attract scarce customer dollars • ...

16 Clues: Goals a company hopes to accomplish through its pricing strategies • An organization’s portion of the total industry sales in a specific market • The rivalry between two or more businesses to attract scarce customer dollars • The combination of the four elements of marketing—product, place, promotion, and price • ...

24 Clues: is the management of flows • caused by not putting in place contingencies. • a person or company that makes goods for sale. • that originate from shocks outside the supply chain. • the movement of money from the customer to the supplier • caused by disruptions of internal operations or processes. • a person who purchases goods and services for personal use. • ...

9 Clues: Privacy Protection • Champion for the customer • Ask questions and seek clarification • Assure the conversation is being noted • Provide customer with timing expectations • Provide correct and complete explanations • "Thank you for being a loyal Acura customer" • LES waits for customer to finish speaking before responding • ...

9 Clues: Privacy Protection • Champion for the customer • Ask questions and seek clarification • Assure the conversation is being noted • Provide customer with timing expectations • Provide correct and complete explanations • "Thank you for being a loyal Acura customer" • LES waits for customer to finish speaking before responding • ...

9 Clues: as one door opens • style of a hinge component • Cabinets, Benchtops, Doors. • Name of the Hafele OHA mobile showroom • where Hafele Australia first called home • Common term for a cabinet end panel in QLD • term for the OHA range with the fold 40 system • Location where you might find Michael Farrugia's office. • ...

9 Clues: polite and showing respect • in a way that can be trusted • the ability to do something well • happening at the best possible moment • in a way that is correct, exact, and without any mistakes • understanding what other people need, and being helpful and kind to them • taking action by causing change and not only reacting to change when it happens • ...

22 Clues: DXS have a daily what? • Who is our main priority? • what is this session about? • You must always ask for this • The DXS send a letter to whom? • You have to create a _________ • You have to show this at all times? • what system do you put your notes on? • Aretha Franklin had a hit with this song • You must always ______ to the customer/dealer • ...

13 Clues: know your • vs purpose • each customer • make sure you look • exceed the customers • help your customers with • others judge us on our actual • customers feel better when you • make sure everyone receives a warm • work quickly, but never compromise • we judge ourselves based on our best • how you look is critical for a positive first • use polite eye contact when you are talking to a

14 Clues: with intention Listen • information Communicate • information Communicate • who pays for service Customer • of service or assistance Helpful • solve a problem you find a Solution • appreciate your _____ ____! Hard work • you for being a part of team ____! SBLI • with gratitude : Be grateful for Appreciate • ...

14 Clues: Customer had card closed as lost and needs a new card. • Customer is requesting a "Snap Shot Statement". (3 words) • You need to add a VRU block on a savings account. (3 words) • Customer wants to add savings account to debit card. (3 Words) • Customer is reporting their account number has been compromised. • ...

13 Clues: Host of "Survivor" • the paper used by "Survivor" contestants when voting. • A chance offered to castaways to switch "Survivor" tribes. • A group of people who band together for strategic purpose. • The container where "Survivor" contestants place their votes. • The act of deciding who goes home or who eventually wins "Survivor". • ...

13 Clues: Set of laws • Thing or things belonging to someone • The way that someone or something looks • Word describing building a fairer society • Person who wants to use your service or product • Adverb describing how fast we should respond to customers • Statement that something is unsatisfactory or unacceptable • ...

13 Clues: willing to help • remaining faithful • that cannot be done • not happy with sb/sth • cannot be trusted to work well • a reduction in the price of something • pleased with what has happened or with what you have achieved • someone or something that takes the place or does the job of another • a plan or method for achieving something, especially over a long period of time • ...

24 Clues: We Know our _________ . • We _________ our Company. • We Honor our ___________ . • We Apply our ____________ . • We Realize our _____________ . • Accomplishment of desired goals. • In Pursuit of the Ultimate __________ . • Professionalism, Respect, Perseverance. • Strengthen our relationships with our customers. • The act of acknowledgment for excellence; E-star. • ...

12 Clues: Information about who you are and what you have to offer. • 96% of them will never complain as per Customer Service survey. • The location, operating hours and comfort of your service outlets. • It is not an option but is a default responsibility of staff members • This increases efficiency and it also affects the strength of your brand • ...

14 Clues: Complete - Income Confirmation X? • I send this prior to calling a customer • I use this system to view the intervention • Instead of a landline, we may contact a customer on a X? • If we cannot get hold of a customer, we may apply ATO match X? • If my activity is picked up for checking, it means it has gone to? • ...

14 Clues: Who is the Front End ASM? • Can a customer return product after 90 days? • What animal do we call our green security devices? • What does the "S" in SMART customer service stand for? • What does the "T" in SMART customer service stand for? • What does the "R" in the Cashier Acronym RED stand for? • How many checkout registers are there, not including SCO? • ...

14 Clues: Don't let the customer get your (blank). • Stating words in a new, clearer, or different way. • The ability to address the customer's needs and wants. • Repeating your words using what someone else was saying. • Who, what, where, when, and why are what kind of questions? • The ability to understand and share the feelings of another. • ...

10 Clues: The county Translation service • The"________________" is always right • Identifies where the organization is going. • Describes who the organization is and what it does • The amount of time employees have to respond to inquiries • A measure of how quickly and efficiently a business addresses customer needs • ...

16 Clues: Goals a company hopes to accomplish through its pricing strategies • An organization’s portion of the total industry sales in a specific market • The rivalry between two or more businesses to attract scarce customer dollars • The combination of the four elements of marketing—product, place, promotion, and price • ...

16 Clues: Goals a company hopes to accomplish through its pricing strategies • An organization’s portion of the total industry sales in a specific market • The rivalry between two or more businesses to attract scarce customer dollars • The combination of the four elements of marketing—product, place, promotion, and price • ...

17 Clues: __Provider • ______Range • Efficiency _____ • Josh Read's hobby • Rawhide ___ Solar • What this crossword is • Peanut Butter and _____ • Sport coached by Dean Laube • Franklin Energy Anniversary • Utilities want a flexible one • Aron Jarr's most powerful tool • Visual for program performance • Franklin Energy delivery approach • Operational customer service target • ...

20 Clues: How big something is • Another word for 'buy' • The cost to the company • The cost to the customer • The screen part of a computer • To buy something at a lesser price • Someone buying something at a shop • A popular Internet streaming service • The type of help received by the shop • Make the price the same as another shop • The name of the manufacturer of an item • ...

16 Clues: Goals a company hopes to accomplish through its pricing strategies • An organization’s portion of the total industry sales in a specific market • The rivalry between two or more businesses to attract scarce customer dollars • The combination of the four elements of marketing—product, place, promotion, and price • ...

20 Clues: majority of opinion • an occupation, profession, or trade • to start (a person) on a course, career, etc. • to bestow or confer, especially by a formal act • commendation or honor given for some action, quality, etc. • the act of lending; a grant of the temporary use of something • the quality of being fair or impartial; fairness; impartiality • ...

15 Clues: Goals a company hopes to accomplish through its pricing strategies • An organization’s portion of the total industry sales in a specific market • The rivalry between two or more businesses to attract scarce customer dollars • The combination of the four elements of marketing—product, place, promotion, and price • ...

15 Clues: help customers file a claim after suffering a loss • recovery service makes our customers and company whole • maintain a fundamentally sound environment across claims • investigate questionable or potentially fraudulent claims • define consistent standards, accurate and actionable insight • ...

16 Clues: Goals a company hopes to accomplish through its pricing strategies • An organization’s portion of the total industry sales in a specific market • The rivalry between two or more businesses to attract scarce customer dollars • The combination of the four elements of marketing—product, place, promotion, and price • ...

16 Clues: Goals a company hopes to accomplish through its pricing strategies • An organization’s portion of the total industry sales in a specific market • The rivalry between two or more businesses to attract scarce customer dollars • The combination of the four elements of marketing—product, place, promotion, and price • ...

15 Clues: PDG • facture • clavier • service • bénéfice • une fusion • pause café • consommateur • actionnaires • emploi du temps • note en interne • Chiffre d'affaires • diriger une société • heures supplémentaires • travailleur temporaire

15 Clues: New Business & Underwriting has _____ sub-functions • Distribution Ops is the ______ to advisers' sales journeys • The assessment of medical and financial risks is known as? • How are our Individual Life Insurance Claim payments usually made? • The Customer Service Centre is located on Level _____ of SGX Centre 2 • ...

24 Clues: We Know our _________ . • We _________ our Company. • We Honor our ___________ . • We Apply our ____________ . • We Realize our _____________ . • Accomplishment of desired goals. • In Pursuit of the Ultimate __________ . • Professionalism, Respect, Perseverance. • Strengthen our relationships with our customers. • The act of acknowledgment for excellence; E-star. • ...

26 Clues: barcodes • 3565 building • 640 jackson st • 1.5 per minute • 2500 and 48x72 • tentative price • 800's and 900's • can haul 17' pieces • ROBN stands for what city? • available all day everyday • needed for a frozen specimen • matching pickup/delivery windows • what does a 3rd party always need? • requires a charge and direct service • 15 minutes pickup and delivery window • ...

20 Clues: Travels local • Traveling multiple states • One of our four pillars is? • what does the ISS score affect? • When a truck is GVW is 26,000 or less • Customer uses this to check violations • Provides weigh station coverage digitally • What city in Utah is the office located in? • The bypass service that covers North Dakota • What is the max you can keep a customer on hold? • ...

12 Clues: An idea held by the public about a business or its products is called it’s company … • Connecting with customers online or through call centres is called … customer service • Customers who return to the business to purchase products again referred to as … business • ...

52 Clues: Search Engine Optimization. • third-party publishers means. • Building loyalty and repeat business. • A person who purchases goods or services. • Setting the price of a product or service. • Analyzing internal strengths and weaknesses • Identifying external opportunities and threats • A temporary reduction in price to attract buyers. • ...

9 Clues: as one door opens • style of a hinge component • Cabinets, Benchtops, Doors. • Name of the Hafele OHA mobile showroom • where Hafele Australia first called home • Common term for a cabinet end panel in QLD • term for the OHA range with the fold 40 system • Location where you might find Michael Farrugia's office. • ...

9 Clues: Two Words, required for those tough calls. • The action of paying close attention to something, • The capacity to be modified for a new use or purpose. • The ability to understand and share the feelings of another. • Two Words, giving full attention to the speaker with all senses.. • What is known in a particular field or in total; facts and information. • ...

9 Clues: Who are we • Team Manager • We work best as a • who do we protect • who patrols for ADT • vacation protection • one way to deter crime • what we do when an alarm activates • how we want to make our clients feel

21 Clues: Our values • Our Platform • Mavens Marc & Mia • Work from Home Tool • Avengers Alan & Anya • Software as a Service • Persuaders Pamela & Paolo • A subset of our customers • Blazers: Brenda & Barrett • Parks Customer of the Year • Internal communication tool • Someone that works at Resonate • Phone Room on the Marketing Side • A great resource to find all things • ...

16 Clues: looking for new customers • reasons a customer buys a product • sales lead. is a potential customer • are conscious, logical reasons for a purchase • reasons for remaining a loyal customer of a company • experienced salespeople before selling on their own • The names of other people who might buy the product • found on websites and in published materials such as labels • ...

13 Clues: / Working together to find a solution • / What must we build with our customers? • / What makes us different from our competitors? • / Customer want a _____________ point of contact • / What should we make sure we do for our customers? • / Within how many rings should we answer the phone? • / There a 6 DGF ___________ (etc genuinely friendly) • ...

13 Clues: Web-based phone system • Name of Vendor Manager • Name of Lead Supervisor • A vehicle's unique identifying number • Official name of Volkswagen Telematics Services • Program where we document a caller's interaction • Official name of Mercedes Benz Telematics Services • Where to find steps and processes for call handling • ...

16 Clues: Goals a company hopes to accomplish through its pricing strategies • An organization’s portion of the total industry sales in a specific market • The rivalry between two or more businesses to attract scarce customer dollars • The combination of the four elements of marketing—product, place, promotion, and price • ...

16 Clues: What Service Cloud tool gathers customer feedback? • What Service Cloud practice tracks and resolves issues? • What Service Cloud function streamlines repetitive tasks? • What Service Cloud feature troubleshoots issues remotely? • What process in Service Cloud extends service agreements? • What Sales Cloud tool allows access to sales data on-the-go? • ...

20 Clues: This person should always be served first at a table. • This is the last item that you would put on your set table. • This accompaniment would be offered to someone having tea.(5)(5) • As you work it is important to keep your area in this way at all times. • This accompaniment would be offered to a customer having haddock.(7)(5) • ...

21 Clues: Extending • A product bought by final consumers for personal consumption • A brand created and owned by a reseller of a product or service. • Services cannot be stored for later sale or use. This is Service … • The set of all product lines and items that a particular seller offers for sale. • ...

32 Clues: The sum of weather over a period of time • The 4P's: Product, price, place, and promotion • Marketing research, promotion, and distribution • Forests destroyed to create tourist destinations • When a product is quickly born and then dies just as quickly • Things that cannot be touched, such as memories or experiences • ...

25 Clues: payment related complaint • Identification of the card is invalid • Number of withdrawal transactions exceeds card limit • Your payment was declined as you entered the wrong PIN • this section must contain issue details from IRISP model • sent when complaint is resolved within three business days • Transaction not permitted to the cardholder or the customer • ...