customer service Crossword Puzzles
Customer Service Week 2022 2022-09-19
Across
- To solve a customer's problem you should always do your ________.
- Always ask permission before placing a caller on ____.
- The people you serve each day are ___________.
- If you do this you will calm down.
- Being a good _______ is an important aspect of communicating with customers.
- Start each call with a __________.
- Thank you for being part of our customer service ____!
Down
- Put yourself in the customer's ______.
- Customer complaints should be seen as _______ to improve service.
- Watch your _____when speaking to the customer.
- Delighting your customers mean _______ their expectations.
- A facial expression characterized by turning up the corners of the mouth.
- This action shows you understand the caller's feelings.
- We value our customer's feedback by offering a ______.
14 Clues: If you do this you will calm down. • Start each call with a __________. • Put yourself in the customer's ______. • Watch your _____when speaking to the customer. • The people you serve each day are ___________. • Always ask permission before placing a caller on ____. • We value our customer's feedback by offering a ______. • ...
CUSTOMER SERVICE/6.1.1. 2021-09-21
Across
- Positive language, friendly tone
- Assure the conversation is being noted
- "Thank you for being a loyal Acura customer"
- LES waits for customer to finish speaking before responding
- Privacy Protection
Down
- Ask questions and seek clarification
- Champion for the customer
- "Thank you for calling Honda Financial Sevices, how can I help you?"
- Provide correct and complete explanations
- Provide customer with timing expectations
10 Clues: Privacy Protection • Champion for the customer • Positive language, friendly tone • Ask questions and seek clarification • Assure the conversation is being noted • Provide correct and complete explanations • Provide customer with timing expectations • "Thank you for being a loyal Acura customer" • LES waits for customer to finish speaking before responding • ...
CUSTOMER SERVICE REPRESENTATIVE 2021-11-10
Across
- this is where team chat, video call, and file sharing is done.
- what is the removal of from and installer or vendor.
- Is the initial entry of a start for order processors.
- This is where we create and enter work orders for the field.
- the company we purchase material from is called what?
- When it is required that we send an FSR to see who is at fault and how to repair.
- Jobs are created by the transfer of a proposal.
Down
- Is created and sent to the builder by the CSR for all chargeable work.
- this is where all techs and installers are scheduled.
- what do you need to send to the installer so they can get material from warehouse?
10 Clues: Jobs are created by the transfer of a proposal. • what is the removal of from and installer or vendor. • this is where all techs and installers are scheduled. • Is the initial entry of a start for order processors. • the company we purchase material from is called what? • This is where we create and enter work orders for the field. • ...
Customer Service Mindset 2022-05-04
Across
- Correct
- Any paid form of non-personal presentation of ideas, goods, or services
- A customer's expression of dissatisfaction
- A measure of how well a business has met its customers' expectations
- courteous
Down
- The people who buy goods and services
- Able to accomplish a task using a minimum amount of time and effort
- The belief that providing customers with excellent service should be a business's top priority
- Something required or essential that is lacking
- advantage
10 Clues: Correct • advantage • courteous • The people who buy goods and services • A customer's expression of dissatisfaction • Something required or essential that is lacking • Able to accomplish a task using a minimum amount of time and effort • A measure of how well a business has met its customers' expectations • ...
Customer service mindset 2022-05-05
Across
- A measure of how well a business has met its customers' expectations
- A customer's expression of dissatisfaction
- Advantage
- The people who buy goods and services
- Correct; error-free
- Courteous; respectful
Down
- The belief that providing customers with excellent service should be a business's top priority
- Able to accomplish a task using a minimum amount of time and effort
- Something required or essential that is lacking
- Any paid form of non-personal presentation of ideas, goods, or services
10 Clues: Advantage • Correct; error-free • Courteous; respectful • The people who buy goods and services • A customer's expression of dissatisfaction • Something required or essential that is lacking • Able to accomplish a task using a minimum amount of time and effort • A measure of how well a business has met its customers' expectations • ...
Customer Service Week 2019-10-04
Across
- Electronic Data Interfacing
- A product we won't have until 2020
- One of our many brands
- The entire customer journey with our business
- Electrosurgery
Down
- NPS
- System sales rep use to quote
- Our European headquarters
- The year of the Sharp __________
- ERP System
10 Clues: NPS • ERP System • Electrosurgery • One of our many brands • Our European headquarters • Electronic Data Interfacing • System sales rep use to quote • The year of the Sharp __________ • A product we won't have until 2020 • The entire customer journey with our business
Customer Service 1 2023-08-01
Across
- A way to provide excellent customer service
- Hidden disabilities use a scheme called what?
- What is the 2010 Act that protects people called?
- A potential difficulty faced by customers
- A form of criminal exploitation
Down
- The limit to guide dogs allowed on the vehicle
- A customer expectation
- Bus and coach accessibility and the Public Service Vehicles Accessibility Regulations, came into force when?
- Customer complaints can affect this within the company
- A way to Safeguard your customers – Run -Hide- ?
10 Clues: A customer expectation • A form of criminal exploitation • A potential difficulty faced by customers • A way to provide excellent customer service • Hidden disabilities use a scheme called what? • The limit to guide dogs allowed on the vehicle • A way to Safeguard your customers – Run -Hide- ? • What is the 2010 Act that protects people called? • ...
Customer Service Crossword 2022-12-28
Across
- A long-term job, usually a permanent profession
- A group of people working together toward a common goal
- Another name for a business
- Location where employees work, usually with phones, computers and other small, modern appliances
- Short term for "electronic mail"
Down
- General name that describes every item R+L Carriers ships
- One way in which employees may be taught new skills
- What we provide when we help a client
- Person who gives R+L Carriers business
- What an employee does to contact another person with a phone
10 Clues: Another name for a business • Short term for "electronic mail" • What we provide when we help a client • Person who gives R+L Carriers business • A long-term job, usually a permanent profession • One way in which employees may be taught new skills • A group of people working together toward a common goal • General name that describes every item R+L Carriers ships • ...
Our Values & YOU 2023-06-16
Across
- We will meet all our responsibilities in an honest and ethical manner. We all follow all laws, rules, and regulations.
- We will understand and take responsibility for our actions. What we do affects the company and those whose personal information we can access.
- We will support open communication among all employees, customers and other people who work with us. By learning how to talk to each other, we will improve our jobs, the company and ourselves.
- We are committed to the continuing education, well-being and personal growth of all employees.
- Customer Operations Supervisor
- Change Order Manager
- Project Assistant
- Customer Operations Supervisor
Down
- Operations Manager
- We will focus on the customer. We must work together to give excellent service and customer satisfaction.
- Customer Operations Supervisor
- We will support creativity and innovation. We are willing to take risks in developing and launching new ideas.
- the act of complying with federal, state, or local laws and regulations.
- We will work to understand and exceed our customers' expectations. Our goal is to do the right thing the first time in a workplace that is supportive, reliable, and cost-effective.
- Customer Service Supervisor
- Customer Service Supervisor
- Claims Operations Director
17 Clues: Project Assistant • Operations Manager • Change Order Manager • Claims Operations Director • Customer Service Supervisor • Customer Service Supervisor • Customer Operations Supervisor • Customer Operations Supervisor • Customer Operations Supervisor • the act of complying with federal, state, or local laws and regulations. • ...
Entrepreneurship 2026-03-19
Across
- finding businesses that can provide us products to create clothes
- How a business plan works is you need to do research on your field and competition so your business becomes better. We also learn that you need to have a specific product or service with a reliable distribution system too. Lastly, we need to identify the benefits and features of the business
- concept a clear and concise description of a business opportunity; it contains four elements: the product or service, the customer, the benefit, and the distribution
- Figuring out what makes your business better.
- a group of businesses with a common interest
- Model a description of how entrepreneurs plan to make money with their business concepts
- things that promote or enhance the value of a product or a service to the customer
- needs how much you would need to start a business
- Customers people most likely to buy a business’s products and services
- the distribution channel through which a product or service flows from the producer to the customer
- How you will use money to do different types of advertising
Down
- finding what product you will make or service
- a working model used by entrepreneurs to determine what it takes to develop their products or services
- What each employee does for the business
- Figuring out who will go to your business and purchase something
- This is a system that businesses use to see what other companies do and compare them to their own companies. Such as their benefits and features and their different distribution plans they have
- distinctive aspects, qualities, or characteristics of a product or service
- Small Business Association that guides businesses
18 Clues: What each employee does for the business • a group of businesses with a common interest • finding what product you will make or service • Figuring out what makes your business better. • Small Business Association that guides businesses • needs how much you would need to start a business • How you will use money to do different types of advertising • ...
Sports marketing 2023-11-20
Across
- The cost of something
- The person who uses a product
- A redeemable item for an event or service
- A trademark symbol of a brand
- Means of entry
- A character that can symbolize a brand or company
- A materialistic item with a purpose
- Selling a product or service
- The endorsement of a product to provoke sells
- Something beneficial to a person or group
- An item or line of products under the same name
- Means of exiting
Down
- The person who purchases a product
- An activity of enjoyment
- Where an event is held
- Something that encourages the purchase of a good
- The place where people keep transportation at an event
- How likely a customer is to stick to a certain brand
- A competitive activity amongst people
- A thing people attend for sports or entertainment
- The promotion of something through another product or event
- Another place where an event is held
- Trademark saying for a brand
- A thought with a purpose
24 Clues: Means of entry • Means of exiting • The cost of something • Where an event is held • An activity of enjoyment • A thought with a purpose • Selling a product or service • Trademark saying for a brand • The person who uses a product • A trademark symbol of a brand • The person who purchases a product • A materialistic item with a purpose • Another place where an event is held • ...
Customer service crossword 2013-09-17
Across
- What the business sells as well as a service
- If a customer is unhappy with a product they return it and expect a ...
- The business could lay out cones to tell the customer it is slippery, for the customers
- This will be handed in if there is a problem with something to do with the business
- What the staff should be like to a customer
- What the business hopes to get a good one of
Down
- This is how the uniform should look on a staff member
- What a customer expects from a product or service
- These people should be most important to the staff
- This characteristic is expected all the time to customers
10 Clues: What the staff should be like to a customer • What the business sells as well as a service • What the business hopes to get a good one of • What a customer expects from a product or service • These people should be most important to the staff • This is how the uniform should look on a staff member • This characteristic is expected all the time to customers • ...
Customer Service Week 2023-10-02
Across
- bswift Pride
- Chicago office new street name
- Talks with...
- bswift loves this pancake flavor
- Give me a ...
Down
- Quality Guide
- In office location
- Busiest time of the year
- New Call Guide
- You can Ask her benefit questions in your enrollment
10 Clues: bswift Pride • Quality Guide • Talks with... • Give me a ... • New Call Guide • In office location • Busiest time of the year • Chicago office new street name • bswift loves this pancake flavor • You can Ask her benefit questions in your enrollment
Customer Service Technique 2023-11-09
Across
- phrasing to show them that you understand and acknowledge their issue.
- The ability to truly listen to customers is crucial to providing great service for a number of reasons.
- Excellent customer service anticipates what the customer needs
Down
- Should have the ability to understand customers on an emotional level.
- These are questions to gain more detail about a situation, and they're essential for troubleshooting.
- customers who reach out to support are often confused and frustrated. Being listened to and handled with patience goes a long way
- Everyone is busy, and customers will appreciate it if you don't make them bend over backwards to get help when they need it.
- to tell customers that you care about their experience with your company
- knowledge and skill to do their job
- People often interpret listening as hearing the words another person says.
10 Clues: knowledge and skill to do their job • Excellent customer service anticipates what the customer needs • Should have the ability to understand customers on an emotional level. • phrasing to show them that you understand and acknowledge their issue. • to tell customers that you care about their experience with your company • ...
Defining Customer Service 2023-12-27
Across
- Our customers share with us _______ information. We must keep this information to ourselves.
- In everything we do, we will always display a positive ___________.
- More than anything else, our customers expect _________.
- Reports, deadlines, promises, meetings, appointments, and projects require __________.
- We hold ourselves to a higher standard. We expect excellence. We are ________.
- Great teams give 100% ______ all the time.
Down
- Customers ask questions, they expect answers. ________ is power.
- Customers make decisions based on ________. We will create a professional, business-like image at all times.
- We will take responsibility for our actions and be held _________ for the service we provide.
- Our fellow coworkers are more than just people we work with. ___________ makes the dream work.
10 Clues: Great teams give 100% ______ all the time. • More than anything else, our customers expect _________. • Customers ask questions, they expect answers. ________ is power. • In everything we do, we will always display a positive ___________. • We hold ourselves to a higher standard. We expect excellence. We are ________. • ...
Customer service skills 2025-07-24
Across
- Key skill to share information clearly with customers.
- Ability to adjust approach to different customer needs.
- Approachable and pleasant attitude when dealing with customers.
- Well-informed about products or policies.
Down
- Keeping messages easy to understand.
- Optimistic outlook that can boost customer satisfaction.
- Calmly handling difficult situations or upset customers.
- Skill involving fully hearing and understanding what customers say.
- SOLVING: Skill in finding solutions efficiently.
- Ability to understand customers’ feelings.
10 Clues: Keeping messages easy to understand. • Well-informed about products or policies. • Ability to understand customers’ feelings. • SOLVING: Skill in finding solutions efficiently. • Key skill to share information clearly with customers. • Ability to adjust approach to different customer needs. • Optimistic outlook that can boost customer satisfaction. • ...
Crossword Puzzle 2020-10-21
Across
- MEASURES, six abd final concept of TQM
- Reduce variation
- FOCUS, Customer for long-term marketplace success
- ACTIVITIES, Billing errors, sales per square feet, engineering changes, and activity time
- ASSESSMENT, Meeting value-added objectives
- Number of non-comformance in the output
- Assess how well a process is doing
- One of the seven basic characteristics is used to measure the performance of a particular process or function
- Personal actions guide and sustain your organization
Down
- ACTIVITIES, defects per million, inventory turns, and in time delivery
- MANAGEMENT, Design its work systems
- FOCUS, Organization engages, manages and develops your workforce
- IMPROVEMENT, Defect sources, process trends, and defects prevention
- Performance measurements as used to achieve one or more
- Service activity
- PLANNING, Develops strategic objectives and action plan
- Product look, feels sounds, tastes, or smells and squite objectives
- MEASUREMENT, Measured is frequently asked by managers and teams
- Business organizations have some measurements in place that can be adopt for TQM
- Product outcomes
20 Clues: Reduce variation • Service activity • Product outcomes • Assess how well a process is doing • MANAGEMENT, Design its work systems • MEASURES, six abd final concept of TQM • Number of non-comformance in the output • ASSESSMENT, Meeting value-added objectives • FOCUS, Customer for long-term marketplace success • Personal actions guide and sustain your organization • ...
Our Values & YOU 2023-06-16
Across
- We will meet all our responsibilities in an honest and ethical manner. We all follow all laws, rules, and regulations.
- We will understand and take responsibility for our actions. What we do affects the company and those whose personal information we can access.
- We will support open communication among all employees, customers and other people who work with us. By learning how to talk to each other, we will improve our jobs, the company and ourselves.
- We are committed to the continuing education, well-being and personal growth of all employees.
- Customer Operations Supervisor
- Change Order Manager
- Project Assistant
- Customer Operations Supervisor
Down
- Operations Manager
- We will focus on the customer. We must work together to give excellent service and customer satisfaction.
- Customer Operations Supervisor
- We will support creativity and innovation. We are willing to take risks in developing and launching new ideas.
- the act of complying with federal, state, or local laws and regulations.
- We will work to understand and exceed our customers' expectations. Our goal is to do the right thing the first time in a workplace that is supportive, reliable, and cost-effective.
- Customer Service Supervisor
- Customer Service Supervisor
- Claims Operations Director
17 Clues: Project Assistant • Operations Manager • Change Order Manager • Claims Operations Director • Customer Service Supervisor • Customer Service Supervisor • Customer Operations Supervisor • Customer Operations Supervisor • Customer Operations Supervisor • the act of complying with federal, state, or local laws and regulations. • ...
National Customer Service Week 2013 2013-10-05
Across
- Positive outcome gained
- Monitoring to ensure consistency
- Encouragement for customer to manage their own accounts through IVR/OAM
- The benchmark grade the company attains on the back of customer feedback
- Who you should ask if you need help
- Our customer ______, Flexible,Personal,Straight-forward & Approachable
- Straight to the top, suggestions for improvements to the customer experience
- The end of your call, should be finished with "Is there anything else I can help you with?"
- The character of your voice
Down
- If in doubt, check these out! Ensures consistent information given by all advisors
- Taking steps to walk the ____ ____
- What we should provide on every call
- Part of active listening, demonstrating you are paying attention to the customer
- The result of a good customer experience, repeat business
- Praise for providing excellent customer service
- This should always be positive, informative, professional & clear
16 Clues: Positive outcome gained • The character of your voice • Monitoring to ensure consistency • Taking steps to walk the ____ ____ • Who you should ask if you need help • What we should provide on every call • Praise for providing excellent customer service • The result of a good customer experience, repeat business • ...
Toi Toi :) 2018-07-16
Across
- three
- in the middle
- room
- twelve
- funeral
- teenager
- customer service
- twins
- street
Down
- tree
- crime story
- double
- look at
- absent
- dot
- draw
- grandma
17 Clues: dot • tree • room • draw • three • twins • double • absent • twelve • street • look at • funeral • grandma • teenager • crime story • in the middle • customer service
Mrs Hallers Beast Class 2023-05-01
Across
- customer = returns on regular basis
- or personal satisfaction that customer gets, Benefit
- logical reason for buying a product, rational
- additional merchandise, suggestion selling
- customers do to indicate readiness to buy, buying signals
- of other people who might buy, referral
- average person can understand, layman’s terms
- Decision = when customer makes decision quickly
- the customer = approach
- or hesitations, or doubts to buy, objections
- sales method, get interest by involving the customer
- of Sale, POS
- for buying motives that are communicated nonverbally, observing
Down
- Call = random without leads
- should be translated into benefits
- sale = decided customer Suggestion Selling, when done properly saves time and money
- physical attributes of the product, Feature
- over telephone, telemarketing
- of closes: trial, which, direct, service, standing room only
- ready for face-to-face selling situation, preapproach Looking for new customers = prospecting
- reasons not to buy, excuses
- associated with a product = emotional
- is another name for looking for customers or leads
- effort to close a sale, trial
- of recording a sale and presenting the customer with proof of payment = sales transaction
- = helps get referrals
26 Clues: of Sale, POS • = helps get referrals • the customer = approach • Call = random without leads • reasons not to buy, excuses • over telephone, telemarketing • effort to close a sale, trial • should be translated into benefits • customer = returns on regular basis • associated with a product = emotional • of other people who might buy, referral • ...
Chapter 13 & 14 marketing terms 2025-12-05
Across
- Matching Needs and wants
- the product Educating the product's features and benefits
- Communication Express yourself without the words
- building Creating means of maintaining contact
- Concerns, hesitations, doubts
- Method Involves using a previous customer to other neutral person
- question Cannot be answered yes or no
- needs What the customer is looking for in order
- approach The most effective method
- approach The least effective method
Down
- Method Permits the salesperson to acknowledge objection as valid
- analysis sheet A documents that lists common objections
- method Involves recommending a different product
- Selling Suggesting additional merchandise
- objections Why the customer is reluctant
- To restate something
- approach salesperson welcomes the customer
- method Converts a customer's objections into a selling point
- Reasons for not buying
- the sale Customers' positive agreement
20 Clues: To restate something • Reasons for not buying • Concerns, hesitations, doubts • Matching Needs and wants • approach The most effective method • approach The least effective method • question Cannot be answered yes or no • objections Why the customer is reluctant • the sale Customers' positive agreement • ...
Alphabet jobs 2026-01-14
Across
- tuner tunes pianos
- engineer engineers Quarries
- maker of locks
- works with animals
- janitor cleans the school
- instructs yoga
- dancing but as therapy
- assists railway customer service
- maker builds cabinets
- regional planner
- bakes baked goods
- alternative plant medicine
- Doctor (and lover) of feet
Down
- works on oil rigs
- Evil ICE cops
- maker of upholsteries
- sticks needles into people as an alternative to modern medicine.
- Alternative medicine (brain related)
- builder of xylophones
- fits windows into houses
- develops VR tech
- tamer of zebras
- delivers babies the "old fashioned" way
- researching economic issues
- judges criminals in a court of law
- maker of kites
26 Clues: Evil ICE cops • maker of locks • instructs yoga • maker of kites • tamer of zebras • develops VR tech • regional planner • works on oil rigs • bakes baked goods • tuner tunes pianos • works with animals • maker of upholsteries • builder of xylophones • maker builds cabinets • dancing but as therapy • fits windows into houses • janitor cleans the school • alternative plant medicine • ...
Quality Customer Service 2020-12-11
Across
- this word can sound rude at times in English so it should be used carefully
- add this to your voice to improve your tone
- a skill that you took a quiz about in today's session
- a future based statement that gives an organisation direction
- this type of communication helps us successfully interact with others
Down
- one of MPI's core values
- the person who is in control of any conversation knows to ask ______
- statements that describe how a person is acting
- this makes up 55% of our communication
- this is a type of person who does not assert themselves
10 Clues: one of MPI's core values • this makes up 55% of our communication • add this to your voice to improve your tone • statements that describe how a person is acting • a skill that you took a quiz about in today's session • this is a type of person who does not assert themselves • a future based statement that gives an organisation direction • ...
Customer Service Mindset 2022-05-04
Across
- Correct
- Any paid form of non-personal presentation of ideas, goods, or services
- A customer's expression of dissatisfaction
- A measure of how well a business has met its customers' expectations
- courteous
Down
- The people who buy goods and services
- Able to accomplish a task using a minimum amount of time and effort
- The belief that providing customers with excellent service should be a business's top priority
- Something required or essential that is lacking
- advantage
10 Clues: Correct • advantage • courteous • The people who buy goods and services • A customer's expression of dissatisfaction • Something required or essential that is lacking • Able to accomplish a task using a minimum amount of time and effort • A measure of how well a business has met its customers' expectations • ...
Customer Service Week 2023-10-02
Across
- the mental and emotional condition of an individual or a group
- the combined action of a group of people.
- a close and harmonious relationship in which the people or groups concerned understand each other's feelings or ideas and communicate well.
- degree of excellence AKA your QA score
- to validate the purpose of the call
Down
- the quality of being committed to a task or purpose
- a feeling or expression of admiration or approval
- readiness to show appreciation for and to return kindness.
- Average Handle Time <400 seconds if you didn't know>
- freedom from mistake or error
10 Clues: freedom from mistake or error • to validate the purpose of the call • degree of excellence AKA your QA score • the combined action of a group of people. • a feeling or expression of admiration or approval • the quality of being committed to a task or purpose • Average Handle Time <400 seconds if you didn't know> • ...
Customer Service Crossword 2025-08-22
Across
- During a telephone conversation, we should ask for ___________ before putting the caller on hold.
- At the counter, staff should smile and greet patients/customers with __________.
- While serving customers, staff should maintain an ____________ posture with friendly, relaxed non-defensive gestures.
- Jewellery that is excessive or ___________ is not allowed.
Down
- ___________, if provided, must be worn at work.
- __________ is not allowed except for special occasion of your own wedding.
- For safety reasons, staff must wear __________ shoes to protect themselves from effects of spillage or breakages at the workplace.
- Outpatient staff are allowed to wear corporate T-shirt and jeans to work on which day of the week?
- Always answer telephone calls by the ___________ ring.
- Always practise _________ listening during a telephone conversation.
10 Clues: ___________, if provided, must be worn at work. • Always answer telephone calls by the ___________ ring. • Jewellery that is excessive or ___________ is not allowed. • Always practise _________ listening during a telephone conversation. • __________ is not allowed except for special occasion of your own wedding. • ...
Puzzle Petals 2025-10-02
Across
- marketing for social welfare
- Part of holistic marketing, ensuring employees are customer focused
- Customer-centered, sense-and-respond philosophy
- Include age, gender, population size
- and intagible product that satisfies needs
- One of the utilities created when goods are stored
- Extended marketing mix includes______evidence
- Goods buyers dont normally think of buying
- Communication element of 4Ps
- A factor influencing buyer behaviour,includes norms and values
- A process of creating superior value through activties
Down
- The process of dividing markets into groups
- Customer database analysis often use this
- A market existing beyond physical boundaries
- Philosophy focusing on efficiency and low cost production
- Long-term focus on building customer and partner ties
- The "P" referring delivery channels
- meeting the needs profitable
18 Clues: marketing for social welfare • Communication element of 4Ps • meeting the needs profitable • The "P" referring delivery channels • Include age, gender, population size • Customer database analysis often use this • and intagible product that satisfies needs • Goods buyers dont normally think of buying • The process of dividing markets into groups • ...
Crossword Puzzle 2020-10-21
Across
- MEASURES, six abd final concept of TQM
- FOCUS, Organization engages, manages and develops your workforce
- Personal actions guide and sustain your organization
- ACTIVITIES, Billing errors, sales per square feet, engineering changes, and activity time
- Product look, feels sounds, tastes, or smells and squite objectives
- Product outcomes
- MANAGEMENT, Design its work systems
- Performance measurements as used to achieve one or more
- IMPROVEMENT, Defect sources, process trends, and defects prevention
- ASSESSMENT, Meeting value-added objectives
Down
- One of the seven basic characteristics is used to measure the performance of a particular process or function
- FOCUS, Customer for long-term marketplace success
- Assess how well a process is doing
- Number of non-comformance in the output
- Service activity
- PLANNING, Develops strategic objectives and action plan
- Business organizations have some measurements in place that can be adopt for TQM
- Reduce variation
- ACTIVITIES, defects per million, inventory turns, and in time delivery
- MEASUREMENT, Measured is frequently asked by managers and teams
20 Clues: Service activity • Reduce variation • Product outcomes • Assess how well a process is doing • MANAGEMENT, Design its work systems • MEASURES, six abd final concept of TQM • Number of non-comformance in the output • ASSESSMENT, Meeting value-added objectives • FOCUS, Customer for long-term marketplace success • Personal actions guide and sustain your organization • ...
Unit 1 Identify Business Opportunities (1.1 to 1.1.5) 2025-01-10
Across
- Industry focused on lodging, food, and tourism services.
- Frontline activity to enhance customer satisfaction.
- Sector providing intangible products or solutions.
- Consumable products like clothing and toiletries.
- Industry centered around patient care and medical services.
- Ensures goods are stocked and tracked efficiently.
- External services for delivering food and goods.
- Extra features like warranties and after-sales service.
- Overseeing building operations and maintenance in hospitality.
- Industry involved in preparing and serving meals.
Down
- Large retail outlets offering a variety of products under one roof.
- Retailers specializing in one product category, e.g., electronics.
- Durable products like furniture and cars.
- Planning efficient operations in hospitality management.
- The main benefit or value a product provides to the customer.
- Network connecting production to delivery in hospitality.
- Online platforms selling goods via the internet.
- Space where goods are sold directly to consumers.
- The physical item or service with features, design, and packaging.
- Small businesses run by individual owners.
20 Clues: Durable products like furniture and cars. • Small businesses run by individual owners. • Online platforms selling goods via the internet. • External services for delivering food and goods. • Consumable products like clothing and toiletries. • Space where goods are sold directly to consumers. • Industry involved in preparing and serving meals. • ...
MSS Review 2025-05-23
Across
- If a customer in the military is being deployed, one option we can offer them is to "cancel" the line and hold the number for up to ______ ____ months max.
- We pull up all of our tools using the ______ _______.
- Where in OPUS do we see all the offers a customer may qualify for?
- An offer for customers who have wireless service and add new Fiber, or have Fiber and start new wireless service, that gives them a discount for having both services.
- If a customer does not have Fiber available, you can check if they have _____ _________ ____ available as an alternative.
- What is the name of the insurance features we offer customers to protect their connected devices?
- As a last resort, we can potentially offer to convert a customer's postpaid account to a _______ account to save them from cancelling over costs.
- One example of how we can offer _________, is to take extra time or effort to research an issue or explain things to the customer.
- Anytime we cancel a line due to a customer being _______, we have to submit a case in Customer Central after we process the cancellation.
- Where can we access a virtual simulation of a customer's device type?
- If a customer wants to use their AT&T phone with a new carrier, they will have to first _______ their device.
- The customer's 14 day return period is commonly referred to as BRE, which stands for _______ _______ exchange?
- What knowledge article has info on all of our current equipment promotions and discount information?
- Another AYS commitment; we should avoid stuff like jargon in order to keep things ________.
- If your customer is employed through Walmart, what program could we consider for our customer to save them money?
- To rapidly build a quote for a customer, you can access _____ _____ from MST.
- What feature costs $10 and allows customer to trade in their phone to wipe their remaining installment and do an early upgrade?
- To protect our customers, we use _____ to mask payment info when we are in a WFH role
- What feature do we offer customers who are travelling internationally to a covered country?
Down
- A Transfer of ________ _________ is when we move a number from one AT&T account to another one under a different account holder.
- CPNI stands for Customer _______ ________ Information.
- The first At Your Service commitment is the be the ________.
- What is one ferret-themed tool we can use to send customers a text message?
- The _____ ____ has instructions for all kinds of transactions that can be performed in OPUS.
- If our customer is active military, a veteran, a nurse/doctor, a teacher, or a first responder, they can potentially qualify for one of our _________ _________.
- Every ______ seconds, we need to check back with the customer when we have them on a hold with music.
- It's a best practice to always offer _________ _____ at the beginning of your call, just in case you end up talking about other plan options with the customer.
- The _____ _____ _____ has all kinds of plan, feature, and promotion information, as well as helpful tools like Quick Quote.
- What do we call the portion of the call where we advise the customer we will be asking questions to find them the best promos/savings/offers?
- What is the tool we use to make changes to a customer's plan, add lines to an account, or process adjustments??
- What is the acronym we can use to help come up with questions that spark conversation and uncover needs?
- During the greeting portion of the call, we should _______ with the customer after acknowledging their issue.
- Which tier of our Unlimited Your Way plan includes usage in 20 additional countries aside from the US, Mexico, and Canada?
- A good offer should always include the price, product, and the __________.
- The type of home internet service that uses glass to move data at the speed of light is called _______.
- We use _______ to get help when we aren't sure what our next steps would be.
- One way to show the customer that we are here for them, is to make sure we are actively ________.
- Unverified callers must verify the number/account they're calling about, the account holder's name, and the account _______
- We use _____ for any troubleshooting call.
39 Clues: We use _____ for any troubleshooting call. • We pull up all of our tools using the ______ _______. • CPNI stands for Customer _______ ________ Information. • The first At Your Service commitment is the be the ________. • Where in OPUS do we see all the offers a customer may qualify for? • Where can we access a virtual simulation of a customer's device type? • ...
Module 6 2016-08-10
Across
- A new service line has just been installed and house lines are set (either for a conversion to gas or a new build).
- customer calls to stop service, meters outside and the new party has requested to take over. What type of order is this?
- When access is required for a pending service order, the customer has an ______.
- the premise has had gas service here in the past but it is currently off and the meter has been removed (usually due to long periods of not being used). A meter needs to be set and the flow of gas needs started.
Down
- When the lock party calls to stop service after the unlock party has already requested to take over. This would be a _____.
- customer requests to start service, gas is on and meters outside. What type of order is this?
- Call for a pending service order that is scheduled more than one business day in the future, the Business Partner will always receive an automatic reminder call to the telephone number listed on their account.
- customer calls to start service but gas is off. What type of order is this?
- When access is needed and they have to be over the age of 18 this is called ____ access.
- customer requests to stop service and they have an inside meter, no new party has requested to take over. What type of order is this?
10 Clues: customer calls to start service but gas is off. What type of order is this? • When access is required for a pending service order, the customer has an ______. • When access is needed and they have to be over the age of 18 this is called ____ access. • customer requests to start service, gas is on and meters outside. What type of order is this? • ...
Q4 P&C Crossword 2022-12-02
Across
- Customers who rate us as a 9-10 based on their likelihood to recommend us to friends or family
- why legal verification updates were made
- ability to understand and be aware of the feelings and thoughts of other people. Top Customer Service behavior.
- The Mailbox Router requires _____ digit policy number excluding the state code for timely processing of Property documents.
- How we obtain customer feedback
- rate revision taking place on 12/16/2022 with emphasis on Emergency Road Service updates
- Refers to the ability of a company or product to keep its customers over a specified period of time
Down
- Company recognition portal on HoraceScope
- Distinctive Service Pillar, providing visibility throughout the process that informs the customer about the progress
- Distinctive Service pillar - delivering the service completely and accurately
- ______ should be provided at the start of the call. "I would be happy to help you!"
- what program do you use to submit New Agent Change requests?
- ______ four digits of SSN#, First and Last Name, DOB, Address, Phone #, Email Address, and verification question are required to legally verify customers.
- a new address must be obtained when removing a ______ driver
14 Clues: How we obtain customer feedback • why legal verification updates were made • Company recognition portal on HoraceScope • what program do you use to submit New Agent Change requests? • a new address must be obtained when removing a ______ driver • Distinctive Service pillar - delivering the service completely and accurately • ...
poo 2014-06-30
Across
- CDV that Includes 12 standard calling features including voicemail
- CDV service that doesn't include voicemail
- Cable package that includes Limited basic channels, a few starter channels, but no sports content
- This kit can be mailed out or picked up at front office
- What the introductory period on triple plays and doubles are called. Also most offers have a 6 month or 12 month one of these
- Cable package that includes local broadcast stations and exclusive local government and ecudation channels
- This is offered as an optional protection from service call charges related to internal wiring, customer-owned equipment and customer education
- If customer signs this they receives a value in exchange for agreeing to maintain their Comcast service
- In Addition to VOD this offers a library of movies that include many box office hits from the 80s, 90s and 2000s
- Premium channel with the biggest Hollywood hits, great original movies and award-winning series.
- A Package that adds even more to Comcast sports options
- A package that includes two lines of our services
- A package that includes four lines of our service
Down
- Cable package that includes Limited, Standard service, limited digital programming, On Demand, Music Choice
- Term used for third year pricing on triple play offers
- Cable package that includes 100 digital channels, and allows access to Encore
- This Service offers customers both home security and home control features
- Cable package that includes Digital Preferred channels, HBO, Showtime, Starz. Cinemax, Sports Entertainment Pkg
- Premium channel that is America's #1 Boxing Network
- CHSI with speeds of 25 Mbps/ 5 Mbps
- Term used for second year pricing on triple play offers
- A package that includes three lines of our services
- CHSI with speeds of 3 Mbps/ 768 Kbps
- CHSI with speeds of 105 Mbps/ 10 Mbps
24 Clues: CHSI with speeds of 25 Mbps/ 5 Mbps • CHSI with speeds of 3 Mbps/ 768 Kbps • CHSI with speeds of 105 Mbps/ 10 Mbps • CDV service that doesn't include voicemail • A package that includes two lines of our services • A package that includes four lines of our service • A package that includes three lines of our services • ...
MHHP Customer Service 2023-09-12
Across
- Complaint filed by member
- Helps you when documenting a call
- Process of ending membership
- Contact information
Down
- Amount you pay for healthcare or prescriptions before your plan pays
- What to do when caller asks for cashed date
- A person belonging to a particular group
- Person who is trained and license to provide health care services
- What is the MA auth standard turnaround time
- Periodic payment to insurance for health or prescription drug coverage
10 Clues: Contact information • Complaint filed by member • Process of ending membership • Helps you when documenting a call • A person belonging to a particular group • What to do when caller asks for cashed date • What is the MA auth standard turnaround time • Person who is trained and license to provide health care services • ...
Customer Service Values 2024-11-21
Across
- way of measuring customer satisfaction.
- intervention of a third person into a dispute to assist the parties in negotiating jointly acceptable resolution of issues in conflict.
- to ask questions
- act of showing that you have seen or noticed somebody/something
- the ability to imagine how another person is feeling and so understand his/her mood
Down
- advice or help that you give to somebody to stop him/her worrying or being afraid
- act of taking the initiative to address issues before they arise, rather than reacting to them after they occur.
- support you offer — both before and after they buy and use your products or services
- try to find out all the facts about something
- solving or settling a problem, dispute,
10 Clues: to ask questions • way of measuring customer satisfaction. • solving or settling a problem, dispute, • try to find out all the facts about something • act of showing that you have seen or noticed somebody/something • advice or help that you give to somebody to stop him/her worrying or being afraid • ...
Customer Service Week 2022-09-30
Across
- The big version of the plugin
- The google for Grove
- What we provide for damaged items or orders sent to the wrong address
- Prefilled responses to save time when creating a response
- The acronym for our department
Down
- Our mission for 2025
- The name of the slack channel used to ask questions
- The name of our company!
- Tool used to respond to customers
- Our main messaging platform
10 Clues: Our mission for 2025 • The google for Grove • The name of our company! • Our main messaging platform • The big version of the plugin • The acronym for our department • Tool used to respond to customers • The name of the slack channel used to ask questions • Prefilled responses to save time when creating a response • ...
Acronyms 2021-05-27
Across
- Health Insurance Portability and Accountability Act
- National Council for prescription drug programs
- Cardholder identification number
- Text telephone
- Bank identification number
- Prior authorization
- California children's services
- Interactive predictive dialer software
- Fraud, waste, and abuse
- Authorized representative
- Drug use review
- Magellan Medicaid Administration, Inc.
- Electronic prior authorization
- Clinical decision module
- Customer service representative
- Beneficiary identification card
Down
- Genetically handicapped persons program
- National provider identifier
- Drug lookup tool
- Category, type, response indicator
- Notice of action
- Customer service center
- Program integrity plan
- Social security administration
- Interactive voice response
- Special investigations unit
- Family planning access, care, and treatment
- Department of health care services
- Real time eligibility
- Magellan application portfolio
- Coordination of benefits
- Contract drug list
32 Clues: Text telephone • Drug use review • Drug lookup tool • Notice of action • Contract drug list • Prior authorization • Real time eligibility • Program integrity plan • Customer service center • Fraud, waste, and abuse • Clinical decision module • Coordination of benefits • Authorized representative • Bank identification number • Interactive voice response • Special investigations unit • ...
SE Marketing Chapter 2 2024-02-22
Across
- the capability to produce products or services more efficiently and economically than the competition
- an attempt to appeal to a large, general group of consumers
- when consumers spend with little thought during emotional highs or lows
- keeping the focus on satisfying customer needs; requires maintaining important relationships with customers
- rate at which companies produce goods or services in relation to the amount of materials and number of employees utilized
- the percentage of total sales of a product or service that a company expects to capture in relation to its competitors
- a specific group of consumers a business wants to reach
Down
- value of the next best alternative that you pass up when making a choice
- a group of consumers within a larger market who share one or more characteristics
- a culture that communicates values through high performance and excellent customer service
- minimum sales required to cover all of the expenses of organizing, promoting, and running the event
- all of the consumers who will purchase a product or service
- the difference between customer expectations and the service that is actually received
- when consumers recognize needs and wants, assess their priorities and budget, conduct research, compare alternatives, and then make purchases based on careful thought and sound reasoning
- the value people believe they receive from a product or service
- purchases based on consumer loyalty to a particular brand or product
16 Clues: a specific group of consumers a business wants to reach • an attempt to appeal to a large, general group of consumers • all of the consumers who will purchase a product or service • the value people believe they receive from a product or service • purchases based on consumer loyalty to a particular brand or product • ...
MSS Review 2025-05-28
Across
- Which tier of our Unlimited Your Way plan includes usage in 20 additional countries aside from the US, Mexico, and Canada?
- Where in OPUS do we see all the offers a customer may qualify for?
- What feature do we offer customers who are travelling internationally to a covered country?
- We pull up all of our tools using the ______ _______.
- What knowledge article has info on all of our current equipment promotions and discount information?
- To rapidly build a quote for a customer, you can access _____ _____ from MST.
- If your customer is employed through Walmart, what program could we consider for our customer to save them money?
- An offer for customers who have wireless service and add new Fiber, or have Fiber and start new wireless service, that gives them a discount for having both services.
- Anytime we cancel a line due to a customer being _______, we have to submit a case in Customer Central after we process the cancellation.
- Every ______ seconds, we need to check back with the customer when we have them on a hold with music.
- As a last resort, we can potentially offer to convert a customer's postpaid account to a _______ account to save them from cancelling over costs.
- To protect our customers, we use _____ to mask payment info when we are in a WFH role
- The _____ ____ has instructions for all kinds of transactions that can be performed in OPUS.
- If a customer in the military is being deployed, one option we can offer them is to "cancel" the line and hold the number for up to ______ ____ months max.
- If a customer wants to use their AT&T phone with a new carrier, they will have to first _______ their device.
- What is the acronym we can use to help come up with questions that spark conversation and uncover needs?
- If our customer is active military, a veteran, a nurse/doctor, a teacher, or a first responder, they can potentially qualify for one of our _________ _________.
- The _____ _____ _____ has all kinds of plan, feature, and promotion information, as well as helpful tools like Quick Quote.
- If a customer does not have Fiber available, you can check if they have _____ _________ ____ available as an alternative.
Down
- A good offer should always include the price, product, and the __________.
- The customer's 14 day return period is commonly referred to as BRE, which stands for _______ _______ exchange?
- What is the name of the insurance features we offer customers to protect their connected devices?
- The type of home internet service that uses glass to move data at the speed of light is called _______.
- Another AYS commitment; we should avoid stuff like jargon in order to keep things ________.
- We use _______ to get help when we aren't sure what our next steps would be.
- It's a best practice to always offer _________ _____ at the beginning of your call, just in case you end up talking about other plan options with the customer.
- A Transfer of ________ _________ is when we move a number from one AT&T account to another one under a different account holder.
- CPNI stands for Customer _______ ________ Information.
- Where can we access a virtual simulation of a customer's device type?
- We use _____ for any troubleshooting call.
- The first At Your Service commitment is the be the ________.
- What feature costs $10 and allows customer to trade in their phone to wipe their remaining installment and do an early upgrade?
- During the greeting portion of the call, we should _______ with the customer after acknowledging their issue.
- What do we call the portion of the call where we advise the customer we will be asking questions to find them the best promos/savings/offers?
- One example of how we can offer _________, is to take extra time or effort to research an issue or explain things to the customer.
- One way to show the customer that we are here for them, is to make sure we are actively ________.
- Unverified callers must verify the number/account they're calling about, the account holder's name, and the account _______
- What is one ferret-themed tool we can use to send customers a text message?
- What is the tool we use to make changes to a customer's plan, add lines to an account, or process adjustments??
39 Clues: We use _____ for any troubleshooting call. • We pull up all of our tools using the ______ _______. • CPNI stands for Customer _______ ________ Information. • The first At Your Service commitment is the be the ________. • Where in OPUS do we see all the offers a customer may qualify for? • Where can we access a virtual simulation of a customer's device type? • ...
Business 101 2021-01-14
Across
- ความเสี่ยง ความไม่แน่นอน
- การดำเนินงานเพื่อสร้างและแลกเปลี่ยนสินค้าที่สามารถตอบสนองต่อความต้องการของลูกค้า
- คุณลักษณะของความต้องการที่อาจจะไม่ได้เปิดเผยชัดเจน
- คุณค่าหรือประโยชน์ที่เกิดขึ้นหรือที่ลูกค้าได้รับจากธุรกิจ
- ผู้มีส่วนได้ส่วนเสียกับกิจการ
- ผู้ที่ต้องการสินค้าขององค์กร
- ความเปลี่ยนแปลง
- ต้นแบบแนวคิด แบบจำลอง ภาพจำลอง
Down
- คุณลักษณะของผลิตภัณฑ์ที่ลูกค้าหีือผู้มีส่วนได้ส่วนเสียต้องการทั้งในแง่คุณภาพและปริมาณ
- ความพึงพอใจ
- ผู้ประกอบการ
- กลุ่มหรือประเภท มักใช้กับการจำแนกอย่างกว้างๆ
- ผลิตภัณฑ์
- ผู้ส่งมอบวัตถุดิบที่ใช้ในการผลิตสินค้าหรือนำเสนอบริการ
- บริการ
- สินค้า
16 Clues: บริการ • สินค้า • ผลิตภัณฑ์ • ความพึงพอใจ • ผู้ประกอบการ • ความเปลี่ยนแปลง • ความเสี่ยง ความไม่แน่นอน • ผู้ที่ต้องการสินค้าขององค์กร • ผู้มีส่วนได้ส่วนเสียกับกิจการ • ต้นแบบแนวคิด แบบจำลอง ภาพจำลอง • กลุ่มหรือประเภท มักใช้กับการจำแนกอย่างกว้างๆ • คุณลักษณะของความต้องการที่อาจจะไม่ได้เปิดเผยชัดเจน • ผู้ส่งมอบวัตถุดิบที่ใช้ในการผลิตสินค้าหรือนำเสนอบริการ • ...
Business 1.1 The company 2026-02-04
Across
- oddział
- za granicę, za granicą
- korporacja
- biuro
- ... Service – dział obsługi klienta
- pracownik
- pracodawca
- fabryka
- nazwa, imię
- zatrudniać
- dział
- ... of the company – wizerunek firmy
- produkt
- robić, tworzyć, wytwarzać
Down
- kierownik
- księgowy
- ulepszać, poprawiać
- to ... (for/on) – pracować (dla/nad)
- projekt
- oferować
- firma
- sprzedawać
- ... leader – lider na rynku
- oferta
- dział sprzedaży
- usługa
- okolica
- eksportować
- dział prawny
- kupować
30 Clues: biuro • firma • dział • oferta • usługa • oddział • projekt • fabryka • okolica • kupować • produkt • księgowy • oferować • kierownik • pracownik • korporacja • sprzedawać • pracodawca • zatrudniać • nazwa, imię • eksportować • dział prawny • dział sprzedaży • ulepszać, poprawiać • za granicę, za granicą • robić, tworzyć, wytwarzać • ... leader – lider na rynku • ... Service – dział obsługi klienta • ...
Criss-Cross Puzzle 2025-02-19
Across
- sets the price steps in a product line based on cost differences, customer evaluations, and competitors' prices
- refers to all operations to make the product or service known to the target market
- combines several products and offers the bundle at a reduced price
- refers to the 4Ps of marketing: product, price, place, and promotion
- refers to how the product will reach the customers
- combines different promotional tools to engage, communicate, and build customer relationships
- distribution is limited to one dealer of retailer
- a form of intangible products offered to consumers
- considered the simplest pricing method
- aims to build a positive relationship between the company and the public
- an activity that provides customers with a direct motivation to buy a product or service
- the last intermediaries linking the supply chain that leads to the consumers
Down
- private individuals or companies facilitating the selling of a good or service
- the middlemen that are positioned between the manufacturers and customers
- low-cost item that should take the least amount of work on the buyer's part to pick and acquire
- buy goods in bulk from the producer and then sell them to retailers in smaller quantities
- the process of estimating the worth of a product or service
- the only element in the marketing mix that generates revenue
- employs more than one dealer, but not as many as in intense distribution
- refers to the goods or services being offered by the business
- a form of promotion wherein companies utilize face-to-face communication between their salespeople and the possible target consumer
- used to engage customers, communicate customer value, and build customer relationships
- viewed as one of the most popular forms of promotion
- involves making a product available in as many locations as possible
- work like a wholesaler but do not associate with the producer
- based on the costs for producing, distributing, and selling the product or service with a reasonable return for the company's investment and risks
26 Clues: considered the simplest pricing method • distribution is limited to one dealer of retailer • refers to how the product will reach the customers • a form of intangible products offered to consumers • viewed as one of the most popular forms of promotion • the process of estimating the worth of a product or service • ...
Marketing Vocabulary 2021-10-07
Across
- Type of social media marketing that uses endorsements and product mentions from influencers–individuals who have a dedicated social following and are viewed as experts within their niche
- information about reactions to a product, which is used as a basis for improvement.
- marketing of products that are presumed to be environmentally safe
- Standalone web page that potential customers can arrive at when they click through from an email, ad, or other digital location
- ongoing relationship between you and your customer, manifesting itself by how willing a customer is to engage with and repeatedly purchase from company
- process of making a product or service accessible for use or consumption by a consumer
- entire set of activities, which communicate the product, brand, or service to the user
- Another term for consumer
- platform where vendors can come together to sell their products or services to a curated customer base
- website that provides an online exchange of information between people about a travel experience
Down
- the amount of a commodity, product, or service available and the desire of buyers for it, considered as factors regulating its price
- Marketing method that attracts customers by creating valuable content and experiences tailored to them
- type of email that informs your audience of the latest news, tips, or updates about your product or company
- delivering individualized content to recipients
- reflection of how a customer feels about your company
15 Clues: Another term for consumer • delivering individualized content to recipients • reflection of how a customer feels about your company • marketing of products that are presumed to be environmentally safe • information about reactions to a product, which is used as a basis for improvement. • ...
GROWTHAFRICA 2020-08-06
Across
- buys goods or services from a shop or business
- usually given by customers
- offering similar product/service
- GrowthAfrica employee
- series of actions/ steps taken to achieve
- cost related to asset purchase
- voyage
- charged on a loan
- one of three core components of revenue
- objective
- involving loans and deposits
Down
- sets up a business, taking on financial risks in the hope of profit.
- look to the future
- to study or examine
- benefit derived by a customer
- strengths, threats,etc
- political, economic,etc
- promoting and selling products or services
- like COVID, Spanish Flu
- type of cost
- the frustrations of a customer simply trying to satisfy an underlying need
21 Clues: voyage • objective • type of cost • charged on a loan • look to the future • to study or examine • GrowthAfrica employee • strengths, threats,etc • political, economic,etc • like COVID, Spanish Flu • usually given by customers • involving loans and deposits • benefit derived by a customer • cost related to asset purchase • offering similar product/service • ...
Marketing 2021-04-26
Across
- reduce the cost
- which is in fashion
- creation
- advantageous purchase
- Price at which the good or service will be paid by the final consumer
- Techniques for presenting goods
Down
- buyer
- rivalry between several agents
- new creation
- display
- bluid customer loyalty
- soldes
- text
- product
14 Clues: text • buyer • soldes • display • product • creation • new creation • reduce the cost • which is in fashion • advantageous purchase • bluid customer loyalty • rivalry between several agents • Techniques for presenting goods • Price at which the good or service will be paid by the final consumer
Roman Plumbing and Air 2024-05-13
Across
- This should be asked for at the end of every call
- The second step in the service system process
- Listen to understand, not to _______
- We should show this for the customers current situation
- One of the things that should be put in before closing out your call
- This is what a clear mind says
- The name of the better practices company we work with
- What we focus on, we ____
Down
- The person who should be talking more during the call
- We set this to let the customer know what will happen during our service call
- Roman Plumbing and Air's first core value
- Sales are not made in the greet step, but they can be ____
- The first step in the service system process
- The amount of years for a standard warranty with us
- The total amount of steps in the service system process
- The name of our maintenance plan
- This is when all sold work should be done
17 Clues: What we focus on, we ____ • This is what a clear mind says • The name of our maintenance plan • Listen to understand, not to _______ • Roman Plumbing and Air's first core value • This is when all sold work should be done • The first step in the service system process • The second step in the service system process • This should be asked for at the end of every call • ...
CX-TUESDAY CROSSWORD PUZZLE-3#series 2023-05-29
Across
- During the call, always .....on the conversation
- Do not use....language when writing to customers
- Always..........to meeting invites
- Our customers value true....that last post the sale
- Ask....questions to clarify or confirm requests
- We do the right thing even when nobody id looking
- We explore the full potential of our customers and ourselves
- We are responsive by embracing speed,...innovation and focusing on.
Down
- Once a complaint has been resolved thank the customer and ....them of our commitment to serve them.
- It is better to put a call on hold, than put your hand over the receiver-it is...
- Always check with your customer that it is.........to call
- Check in with your customers.....to find out if they have any questions or issues
- An expression of dissatisfaction with a service or a product
- Our culture is guided by our Core
- Never transfer a call.....
- Give customer the......to be put on hold or call back
- Always look for the right.....to inform customers of unique products and services.
- Do not use ....letters when writing to customers
- We are proactive, act quickly and resolutely to deliver results.
- Used to collect, track and store customer queries and service request
20 Clues: Never transfer a call..... • Our culture is guided by our Core • Always..........to meeting invites • Ask....questions to clarify or confirm requests • During the call, always .....on the conversation • Do not use....language when writing to customers • Do not use ....letters when writing to customers • We do the right thing even when nobody id looking • ...
Marketing 2026-03-13
Across
- Framework analysing macro-environmental factors
- Immediate external forces such as suppliers and competitors
- The controllable environment within a firm
- A sampling method where every member of the population has a known chance of being selected
- A mutually beneficial trade between parties
- The mental space a brand occupies relative to competitors
- A subset of a population used for research analysis.
- A guiding marketing philosophy used by an organization
- Data previously gathered for another purpose
- The process of creating, communicating, and delivering value to satisfy customer needs profitably
- A good or service offered to satisfy customer needs
Down
- A segmentation base focusing on lifestyle, attitudes, and personality
- Distinct customer groups formed through shared characteristics
- The origins from which market research data is obtained
- The benefit a customer receives relative to cost
- A narrowly focused market segment with unique needs
- A service characteristic meaning it cannot be touched or seen
- The specific segment a firm chooses to focus on
- The level of a product that includes added services such as warranties, installation, and support
- Actions taken by consumers during the buying process
- Competitive pressures shaping industry attractiveness
- The creation of perceptual maps comparing brand positioning
- Data collected firsthand for a specific research purpose
23 Clues: The controllable environment within a firm • A mutually beneficial trade between parties • Data previously gathered for another purpose • Framework analysing macro-environmental factors • The specific segment a firm chooses to focus on • The benefit a customer receives relative to cost • A narrowly focused market segment with unique needs • ...
Marketing Vocab 2025-05-02
Across
- - tied to the customer's needs, which are satisfied by a particular product or service
- - encourages customers to promote a company's products or services in exchange for some type of reward
- - a form of marketing businesses that provide a service to their customers to use to increase brand awareness and sales
- - the salesperson makes a comment or asks questions about a product in which the customer shows interest.
- - transfer of information from one person to another without the use of words or spoken language.
- - a specific function or characteristic of a product that provides value to customers
- - the material your product is made from, its color and design, or if it has a state-of-the-art component
- - a potential customer that fits three main criteria
- - a prospecting method in which a salesperson asks each customer called upon to suggest the names of other likely purchasers of the same product.
Down
- - Rational Motives
- - marketing and advertising that primarily uses emotional appeals to make your customers and prospective customers notice, remember, share, and buy your company's products or services.
- Features - a promise or guarantee given to a customer that a product will meet certain standards. set for a limited time or use
- - the salesperson simply welcomes the customer to the store
- - the process of identifying and contacting potential customers in order to generate new business.
- - the process of directly approaching employers, by visiting or phone calls, and marketing yourself to them
- - the practice of promoting a product or brand through the use of advertising, promotions, and other marketing techniques
- - a customer is said to be motivated to buy from a specific seller or shop
- - an approach that focuses on the unique advantages of a product or service and exploits how its features translate into tangible benefits for customers
- - questions that cannot be answered with a simple response and instead require the respondent to elaborate on their points
- - defines in a short sentence or two that makes your business better than your competitors and why customers should buy from you
- - represent the reasons why people buy products and services, regardless of the size or price
21 Clues: - Rational Motives • - a potential customer that fits three main criteria • - the salesperson simply welcomes the customer to the store • - a customer is said to be motivated to buy from a specific seller or shop • - a specific function or characteristic of a product that provides value to customers • ...
Business 101 2021-01-14
Across
- ความเสี่ยง ความไม่แน่นอน
- การดำเนินงานเพื่อสร้างและแลกเปลี่ยนสินค้าที่สามารถตอบสนองต่อความต้องการของลูกค้า
- คุณลักษณะของความต้องการที่อาจจะไม่ได้เปิดเผยชัดเจน
- คุณค่าหรือประโยชน์ที่เกิดขึ้นหรือที่ลูกค้าได้รับจากธุรกิจ
- ผู้มีส่วนได้ส่วนเสียกับกิจการ
- ผู้ที่ต้องการสินค้าขององค์กร
- ความเปลี่ยนแปลง
- ต้นแบบแนวคิด แบบจำลอง ภาพจำลอง
Down
- คุณลักษณะของผลิตภัณฑ์ที่ลูกค้าหีือผู้มีส่วนได้ส่วนเสียต้องการทั้งในแง่คุณภาพและปริมาณ
- ความพึงพอใจ
- ผู้ประกอบการ
- กลุ่มหรือประเภท มักใช้กับการจำแนกอย่างกว้างๆ
- ผลิตภัณฑ์
- ผู้ส่งมอบวัตถุดิบที่ใช้ในการผลิตสินค้าหรือนำเสนอบริการ
- บริการ
- สินค้า
16 Clues: บริการ • สินค้า • ผลิตภัณฑ์ • ความพึงพอใจ • ผู้ประกอบการ • ความเปลี่ยนแปลง • ความเสี่ยง ความไม่แน่นอน • ผู้ที่ต้องการสินค้าขององค์กร • ผู้มีส่วนได้ส่วนเสียกับกิจการ • ต้นแบบแนวคิด แบบจำลอง ภาพจำลอง • กลุ่มหรือประเภท มักใช้กับการจำแนกอย่างกว้างๆ • คุณลักษณะของความต้องการที่อาจจะไม่ได้เปิดเผยชัดเจน • ผู้ส่งมอบวัตถุดิบที่ใช้ในการผลิตสินค้าหรือนำเสนอบริการ • ...
Business words 2024-10-03
Across
- myynti
- tuote
- palvelu
- innovaatio
- budjetti
- asiakas
- suunnitelma
Down
- liikevaihto
- palvelu
- arvo
- strategia
- kustannus
- brändi
- yritys
- voitto
15 Clues: arvo • tuote • myynti • brändi • yritys • voitto • palvelu • palvelu • asiakas • budjetti • strategia • kustannus • innovaatio • liikevaihto • suunnitelma
Business words 2024-10-03
Across
- myynti
- tuote
- palvelu
- innovaatio
- budjetti
- asiakas
- suunnitelma
Down
- liikevaihto
- palvelu
- arvo
- strategia
- kustannus
- brändi
- yritys
- voitto
15 Clues: arvo • tuote • myynti • brändi • yritys • voitto • palvelu • palvelu • asiakas • budjetti • strategia • kustannus • innovaatio • liikevaihto • suunnitelma
Mobile First ...Being the Experts 2014-04-22
Across
- proactively anticipates the needs of the customers at the beginning, middle and end of each call.
- To add or remove services from your account.
- When one customer assumes ownership of another customer's line(s) of service.
- Automatically scheduled payments.
- Customers can schedule appointments to obtain dedicated sales and service in COR locations.
- Electronically receiving your bill notice or monthly statement.
- Teaching customers about their self-service options with the myAT&T app and online account manager.
- Allows customers to upgrade every year or 18 months without an upgrade fee.
Down
- Allows customer to get updated information on their recent orders.
- To locate areas where you can connect to the internet for free.
- Logging into myAT&T to change account name or billing information.
- When a customer promises to pay a specific amount by a specified date.
- To see monthly charges and plan details.
- online account manager
- The status of your account after the due date.
15 Clues: online account manager • Automatically scheduled payments. • To see monthly charges and plan details. • To add or remove services from your account. • The status of your account after the due date. • To locate areas where you can connect to the internet for free. • Electronically receiving your bill notice or monthly statement. • ...
Business 101 2021-01-14
Across
- บริการ
- ผลิตภัณฑ์
- คุณค่าหรือประโยชน์ที่เกิดขึ้นหรือที่ลูกค้าได้รับจากธุรกิจ
- คุณลักษณะของผลิตภัณฑ์ที่ลูกค้าหีือผู้มีส่วนได้ส่วนเสียต้องการทั้งในแง่คุณภาพและปริมาณ
- ความเสี่ยง ความไม่แน่นอน
- ผู้มีส่วนได้ส่วนเสียกับกิจการ
- ผู้ประกอบการ
- ความพึงพอใจ
Down
- ผู้ส่งมอบวัตถุดิบที่ใช้ในการผลิตสินค้าหรือนำเสนอบริการ
- ผู้ที่ต้องการสินค้าขององค์กร
- การดำเนินงานเพื่อสร้างและแลกเปลี่ยนสินค้าที่สามารถตอบสนองต่อความต้องการของลูกค้า
- ความเปลี่ยนแปลง
- สินค้า
- คุณลักษณะของความต้องการที่อาจจะไม่ได้เปิดเผยชัดเจน
- กลุ่มหรือประเภท มักใช้กับการจำแนกอย่างกว้างๆ
15 Clues: บริการ • สินค้า • ผลิตภัณฑ์ • ความพึงพอใจ • ผู้ประกอบการ • ความเปลี่ยนแปลง • ความเสี่ยง ความไม่แน่นอน • ผู้ที่ต้องการสินค้าขององค์กร • ผู้มีส่วนได้ส่วนเสียกับกิจการ • กลุ่มหรือประเภท มักใช้กับการจำแนกอย่างกว้างๆ • คุณลักษณะของความต้องการที่อาจจะไม่ได้เปิดเผยชัดเจน • ผู้ส่งมอบวัตถุดิบที่ใช้ในการผลิตสินค้าหรือนำเสนอบริการ • คุณค่าหรือประโยชน์ที่เกิดขึ้นหรือที่ลูกค้าได้รับจากธุรกิจ • ...
Prime Day 2021-06-13
Across
- Supports sellers to prevent enforcement
- "customer ____________"
- streaming service called "prime ________"
- package arriving at destination
- person purchasing on amazon.com
- "deliver _________"
- Amazon mascot
Down
- grocer purchased by Amazon
- company that hosts prime day
- Amazon membership
- discounted price
- "_______ on the highest standards"
- "disagree and _________"
- month of prime day
14 Clues: Amazon mascot • discounted price • Amazon membership • month of prime day • "deliver _________" • "customer ____________" • "disagree and _________" • grocer purchased by Amazon • company that hosts prime day • package arriving at destination • person purchasing on amazon.com • "_______ on the highest standards" • Supports sellers to prevent enforcement • ...
AB Force Crossword Puzzle 2022-03-23
Across
- This is where you would see a list of cases that you'd created, but are currently in another person's name or queue (such as Customer Service)
- This is the name of the profile/access you have within AB Force
- This is where you would see any cases that are currently pending in your name as the case owner
- This is used to submit a request to our Customer Platform Support teams
- This tab will show you various pieces of info on a customer's account, including (but not limited to) their servicing DC, Account Summary, Hierarchy Information, Customer Profile and Provider IDs
- This tab in a customer's account shows the different levels or "chains of command" that they belong to
- This tab in the customer's account shows all of the cases created from interactions with AXLs, Customer Service, etc.
- This bar will let you search for a customer's account, cases, knowledge articles and any other info within AB Force
- This section will show the status of a customer's delivery
- This is the platform AXLs (and other teams) use to document communications and requests from customers
- This function in a case is used to push a case from one individual to another, such as your Contracts Analyst or Account Services Specialist
- This tab of a case provides a template where you'd provide info to your Contracts Analyst or Customer Service representative before pushing a case to them to address a customer's request
Down
- This function is used to "tag" someone within a case to get their attention
- This dropdown selection is driven by the case type and provides more detail on the customer's request
- This tab within a case is used to send communication to a customer
- This is the button you'd use to submit a case to the Customer Integration and Data Management team
- 100151761 would be an example of a customer's ______ _______
- This is the button you'd click to link a contact to more than one account
- This section of AB Force serves as a repository for articles on processes, products, customer profiles and other valuable information
- This dropdown selection when creating a case represents the topic of the request
- This is a pop up that will provide important information from management
- This section of a case shows who is currently has possession of it
- This is the status of a customer's case when it has been fully resolved
- This is where you can upload documents within a case, such as an excel or signed document
- 11701137 would be an example of a ______ ______
- This tab in a customer's profile will show the AB contacts/representatives for an account
- Examples of this include wholesale distribution, specialty distribution, physician distribution and oncology practice distribution
- This is the button you'd click to add a person from an account into a customer's profile who is not currently in AB Force
28 Clues: 11701137 would be an example of a ______ ______ • This section will show the status of a customer's delivery • 100151761 would be an example of a customer's ______ _______ • This is the name of the profile/access you have within AB Force • This tab within a case is used to send communication to a customer • ...
Sales inbound S_26 2026-02-28
Across
- In inbound sales, you attract the customer to you, whereas in _____ sales you find and contact the customer (like in a cold call).
- Once the BDR confirms the company' product or service can benefit the customer, the BDR refers the lead to an AE or Account _________.
- The four stages of inbound sales are (1) identify (2) connect (3) ________ and (4) advise.
- Selling ag products requires a team effort. That's why we say there's no "I" in _______.
- Once the sales is made, they person becomes a "customer" and an ______ manager takes over to provide customer service.
- The main purpose of the BDR's meeting with the lead is to better understand the lead's goals or ______ points.
- At the identify stage you should create buyer _______ to help you understand what the types of people who may be potential customers
- A BDR is a business ____________ representative.
- If a potential customer goes from the explore to the advise stage they are no longer a qualified lead but are a sales ________.
Down
- Inbound sales involves attracting people to your business. This requires a marketing _______, like a good website, advertising, a good reputation, and the like.
- A question or remark intended to create tension in the customer is referred to as a ______.
- B2B describes a sales business selling a product to another ______.
- A CRM software stands for _________ Relationship Management.
- Sales is all about convincing people to make changes, and change comes about through a process of tension and ______.
- Once a potential customer is passed from the BDR to the AE the lead becomes a _________ lead.
- B2C describes business-to-___________ sales.
- The First Lady of Ferguson is named _____ Lusk
17 Clues: B2C describes business-to-___________ sales. • The First Lady of Ferguson is named _____ Lusk • A BDR is a business ____________ representative. • A CRM software stands for _________ Relationship Management. • B2B describes a sales business selling a product to another ______. • ...
Lakeshore Customer Service 2023-05-23
Across
- This Customer Service manager just celebrated 30 years with Lakeshore.
- The program used by Customer Service to view online ordering accounts and ePro accounts.
- This pod works closely with another Customer Relations Department and with our account customers.
- The latest CS rep to join our team.
Down
- The main carrier used for ground shipments that are not shipping-restricted..
- Sole source letters are NOT to be sent to this customer.
- The program used by Customer Service to view rewards accounts.
- The Director of Customer Relations.
8 Clues: The latest CS rep to join our team. • The Director of Customer Relations. • Sole source letters are NOT to be sent to this customer. • The program used by Customer Service to view rewards accounts. • This Customer Service manager just celebrated 30 years with Lakeshore. • The main carrier used for ground shipments that are not shipping-restricted.. • ...
Customer Care Advocate 2026-03-09
Across
- Used to manage and fulfill a variety of service requests related to Third Party orders
- Used to send a customer a Merchandise Return Label (MRL) or call tag when it cannot be created in CX Hub
- A pre-owned luxury handbag, watch, and jewelry seller
- A tiered loyalty program where members earn points on purchases, except for Gift Cards, services, and fees
- Determined by UPC availability, and if an item is unavailable, a credit will be issued instead
- Customer claims they did not receive their merchandise
- Customers necklace was delivered with the clasp broken, what claim would you file?
- System that allows users to locate customer loyalty account info, store & online transaction history, and submit Sales Audit eForms.
- A platform used to communicate with Seller, refund, and other escalated issues
Down
- An order verification system that reviews online & store send orders to fight fraud
- Shipped and sold from a separate warehouse
- An AI-driven tool that enhances search capabilities, containing articles to assist with service
- A system used to quickly access receipts, confirm returns, and prevent double refunds
- Used for service recovery such as pulling up orders
- Where $10 in rewards is issued for every 1,000 points earned, it expires 30 calendar days after issued
- Broken merchandise: glass, china, dishes, perfume bottles, nail polish, etc qualify as:
- A customer receiving two left shoes qualifies as:
17 Clues: Shipped and sold from a separate warehouse • A customer receiving two left shoes qualifies as: • Used for service recovery such as pulling up orders • A pre-owned luxury handbag, watch, and jewelry seller • Customer claims they did not receive their merchandise • A platform used to communicate with Seller, refund, and other escalated issues • ...
vocab 2022-10-11
Across
- health records
- guessing whats going to happen
- approximation
- data collected by government
- weight in pounds
Down
- sales data
- company size
- information from statistics
- something that is true
- gender
- customer service
- customer data
12 Clues: gender • sales data • company size • customer data • approximation • health records • customer service • weight in pounds • something that is true • information from statistics • data collected by government • guessing whats going to happen
vocab 2022-10-11
Across
- health records
- guessing whats going to happen
- approximation
- data collected by government
- weight in pounds
Down
- sales data
- company size
- information from statistics
- something that is true
- gender
- customer service
- customer data
12 Clues: gender • sales data • company size • customer data • approximation • health records • customer service • weight in pounds • something that is true • information from statistics • data collected by government • guessing whats going to happen
UNIT I CROSSWORD-QMSP 2016-04-14
Across
- The cost of quality = Cost of ........ +Cost of non .....
- Quality management system requires.........
- The quality movement starts from this country
- designing for ......... is forth phase of SQM
- Failure costs occurring after delivery or shipment of the product - and during or after furnishing of a service - to the customer is called ........failure cost
- The costs of all activities specifically designed to prevent poor quality in products or services is called ..........cost
- First word of SQM
- Establish quality ........ is first phase of SQM
- There are two type of certification of QMS- ISO and six ......
- The quality Guru
- The process in which an organization will identify its business strategies
Down
- companies with a certified QMS experience increased ........
- Failure costs occurring prior to delivery or shipment to the customer, or before providing a service is called .........failure cost
- First word of COQ
- One element of QMS is .........analysis and improvement
- The costs associated with measuring, evaluating or auditing products or services to assure conformance to quality standards and performance requirements is called ........cost
- The final judge of the quality of the service you deliver
- .... standards are documented rules and guidelines for implementing a quality system into your company
- U.S. establishes the ......... Baldridge National Quality Award in 1987
19 Clues: The quality Guru • First word of COQ • First word of SQM • Quality management system requires......... • The quality movement starts from this country • designing for ......... is forth phase of SQM • Establish quality ........ is first phase of SQM • One element of QMS is .........analysis and improvement • The final judge of the quality of the service you deliver • ...
Centrixity Day 2020-10-11
Across
- One of the 3 tenets of our customer promise that relates to being accountable and interacting with the customer.
- Innovation focus comes under the _____________ tenet of our customer promise.
- We can stay relevant by building capability in __________ Technologies.
- This attribute comes under the service tenet of the customer promise.
- It’s important that we are P_______ in our communication with customer .
Down
- A proactive and C_____________ spirit is well appreciated by our customers.
- Quality, Cost and __________
- CI is the ___________ customer form IT Department
- Customer Feedback is an important part of q__________.
9 Clues: Quality, Cost and __________ • CI is the ___________ customer form IT Department • Customer Feedback is an important part of q__________. • This attribute comes under the service tenet of the customer promise. • We can stay relevant by building capability in __________ Technologies. • It’s important that we are P_______ in our communication with customer . • ...
Sample 1 Crossword 2023-10-03
Across
- Engineering The act of deceiving individuals or systems to gain access
- Frequently Asked Questions
- What month of the year is often associated with celebrating Customer Service Week
- What do customers seek when they contact support
- The process of verifying the identity of users or systems
- A type of attack that disguises malicious software as legitimate
Down
- Customer _____________ is the measure of how pleased and content customers are with a product, service, or overall experience
- Metrics and Measurement to track service performance
- Understanding and sharing the feelings of customers
- Security A practice of ensuring data privacy and compliance
- The term for providing assistance to customers via written messages
- A measure of how likely a customer is to recommend a company
12 Clues: Frequently Asked Questions • What do customers seek when they contact support • Understanding and sharing the feelings of customers • Metrics and Measurement to track service performance • The process of verifying the identity of users or systems • Security A practice of ensuring data privacy and compliance • ...
MKT 362 (1) 2023-04-09
Across
- This is one of the 4 P’s. It focuses on being a physical good but includes things such as warranty and packaging.
- This is one of the 4 P’s. It includes marketing channels and physical locations where the customer can interact with and possibly purchase a good.
- Each time we communicate with a customer we have an ___________ episode with a fairly defined starting point and ending point for the interaction.
- This is one of the 4 P’s. advertising and publicity are examples.
- This type of planning is conducted by executive leadership in most organizations. Mission statements and Vision statements are examples of this type of planning.
- This type of intelligence is not human but is a driving force behind trends in general in marketing.
- This is an acronym for marketing on search engines such as Google or Bing.
- This is a type of CRM. It describes how an organization breaks down silos between departments. This communication between departments leads to advances in CRM.
- The Product ____________________ includes cows and dogs.
- This type of statement was referred to as being unicorns and rainbows by the instructor.
- This is an integral acronym to how we manage our relationships with consumers.
- This is one of the 4 P’s. It is the P related to monetary value.
- A belief that the other party has the necessary expertise to perform as required. It is integral to building trust with a customer.
- This is the belief that one party acts in the interest of the others. It is integral to building trust with a customer.
- This is a type of behavior that include purchasing habits and motivation of customers.
- This type of analysis includes surveying both the internal and external atmosphere of the business environment.
Down
- We have more than a primary and secondary market. This is the third level of target markets. It is called a __________ market.
- When we divide a market into smaller groups with similar needs and characteristics
- When we create a unique image or identity for a product or service in the mind of our target audience.
- This is the first stage to a customer’s relationship with our organization. We should be making a positive first impression with customers in part due to this.
- This term describes relationship marketing, meaning we focus on customer retention, customer service, and quality in our interactions rather than a single sale.
- This consists of all the potential customers who share a need or want.
- This is an acronym that defines how much an organization pays in an online setting when they are paying per click.
- When we have interest from a customer, whether it originated with a warm or cold lead, we can apply our data to better understand the potential customer. This is called _____________ of the lead.
- This concept is how we understood demand and supply as it related to marketing as a concept prior in the USA until the Great Depression altered perceptions.
- The surname of the instructor of this course.
- When we are involved in customer service that is within our organization and between teammates, we call this _____________ customer service.
- Another word for defection rate.
28 Clues: Another word for defection rate. • The surname of the instructor of this course. • The Product ____________________ includes cows and dogs. • This is one of the 4 P’s. It is the P related to monetary value. • This is one of the 4 P’s. advertising and publicity are examples. • This consists of all the potential customers who share a need or want. • ...
CAM CROSSWORD 2014-09-20
Across
- how many ASM's do we have
- bottom of basket
- the most important associates
- it can change a room
- if you find a hidden item it's a ___
- Renee
- it's big, black and fuzzy and likes the hvac
- helps keep the house cozy
- check this on ID's to see if it's expired
- we ___ every customer that walks by
- first it's wet and mushy then it's dry and hard
- they smell good
- for every 4 hours worked you get a ____
Down
- don't slam the ____behind you
- you get a soda and candy for this
- corporate headquarters
- look inside always
- people hide stuff _____ big items
- after we thank the customer we tell them we ___ them
- make sure you ____ the customer
- don't use this key if there's only 5
- cashiers are almost always ____
- what you do if an item is defective
- ask every customer to do this
- we use this to give good customer service
25 Clues: Renee • they smell good • bottom of basket • look inside always • it can change a room • corporate headquarters • how many ASM's do we have • helps keep the house cozy • don't slam the ____behind you • the most important associates • ask every customer to do this • make sure you ____ the customer • cashiers are almost always ____ • you get a soda and candy for this • ...
Training 2016-08-24
Across
- Three step sales process
- Device Protection
- Customer not willing to recommend Sprint
- What I need to become at Sprint
- Nexgen Fraud identification system
- Spending Limit on a customers account
- Customer willing to recommend Sprint
Down
- Lower monthly payment option w/turn in at end
- Checking customer service areas
- Device Financing No Credit Check Option
- First step in sales process
- Detractor VERY upset with Sprint
- The type of experience we need to create for a customer
13 Clues: Device Protection • Three step sales process • First step in sales process • Checking customer service areas • What I need to become at Sprint • Detractor VERY upset with Sprint • Nexgen Fraud identification system • Customer willing to recommend Sprint • Spending Limit on a customers account • Device Financing No Credit Check Option • Customer not willing to recommend Sprint • ...
Clone of Sales inbound S_26 2026-03-11
Across
- A CRM software stands for _________ Relationship Management.
- At the identify stage you should create buyer _______ to help you understand what the types of people who may be potential customers
- B2B describes a sales business selling a product to another ______.
- Inbound sales involves attracting people to your business. This requires a marketing _______, like a good website, advertising, a good reputation, and the like.
- Once the BDR confirms the company' product or service can benefit the customer, the BDR refers the lead to an AE or Account _________.
- Sales is all about convincing people to make changes, and change comes about through a process of tension and ______.
- Once the sales is made, they person becomes a "customer" and an ______ manager takes over to provide customer service.
Down
- The main purpose of the BDR's meeting with the lead is to better understand the lead's goals or ______ points.
- B2C describes business-to-___________ sales.
- If a potential customer goes from the explore to the advise stage they are no longer a qualified lead but are a sales ________.
- Once a potential customer is passed from the BDR to the AE the lead becomes a _________ lead.
- Selling ag products requires a team effort. That's why we say there's no "I" in _______.
- A BDR is a business ____________ representative.
- A question or remark intended to create tension in the customer is referred to as a ______.
- In inbound sales, you attract the customer to you, whereas in _____ sales you find and contact the customer (like in a cold call).
- The four stages of inbound sales are (1) identify (2) connect (3) ________ and (4) advise.
16 Clues: B2C describes business-to-___________ sales. • A BDR is a business ____________ representative. • A CRM software stands for _________ Relationship Management. • B2B describes a sales business selling a product to another ______. • Selling ag products requires a team effort. That's why we say there's no "I" in _______. • ...
2023 Outage Refresher 2023-10-05
Across
- These help prevent wildfires.
- Everyone should stay _____ feet from a downed wire.
- All Out and the main breaker will not reset or stay in place, provide this contractor.
- There are _____ outage levels.
- All house fire reconnections are processed through this team. (2 words w/no space)
- Department for trees that pose a threat to power lines. (2 words w/no space)
- If a wire falls on a car and the person is inside, advise the customer to _______! (2 words w/no space)
- Use the ______ address if you cannot find the customer’s address not in OMS.
- Used as the Outage Code when a customer says they they heard something like a gunshot or explosion. (2 words w/no space)
- The meter base, conduit, and weatherhead are all _______ owned.
- First customer reporting outage in the area, have them reset their ______.
Down
- When a customer is reporting a low or downed wire, we should advise them to _____.
- Customer is reporting partial service.
- _______ Outages are used for maintenance work.
- Use this when reporting a vehicle running into a pole or guy wire. (3 words w/no space)
- The "relief valve" outage to prevent damage.
- A ______ event outage is usually caused by high winds, snow, ice, or heavy rain.
- You call this group if sparks are dropping into dry grass or leaves.
- This should be provided on all outage calls. Hint: Think of a soft skill.
- When a car runs into our _______ equipment, we report it as UG Equipment Hit.
- These are what we call the everyday outages that occur. (2 words w/no space)
- The ______ map lets customers view information about their outage and what is going on around our service territory.
22 Clues: These help prevent wildfires. • There are _____ outage levels. • Customer is reporting partial service. • The "relief valve" outage to prevent damage. • _______ Outages are used for maintenance work. • Everyone should stay _____ feet from a downed wire. • The meter base, conduit, and weatherhead are all _______ owned. • ...
Customer Creation Process 2013-09-12
Across
- Abbreviation for Customer Account Team
- Helpful function to search for customers more thoroughly
- Team responsible for troubleshooting product issues
- System used to create customers
- If an account is flagged with this text, avoid using and contact CAT
- Team we should notify after creating billable accounts/sites
- Business purpose used to indicate the address we are sending product/service to
- Team responsible for setting sales channels
- team to contact if you keep gettings system errors
- Business purpose used to indicate the person who will be using our product/service
- Business purpose indictaing the site we are sending invoice to
Down
- Term for more than one party for same customer
- Overall Project Name
- Number one reason for Duplicates
- System used to record customer opportunities/leads
15 Clues: Overall Project Name • System used to create customers • Number one reason for Duplicates • Abbreviation for Customer Account Team • Team responsible for setting sales channels • Term for more than one party for same customer • System used to record customer opportunities/leads • team to contact if you keep gettings system errors • ...
canadian bissenus 2024-10-10
Across
- something you need to stay alive
- an item you buy that you can touch
- a corp that is owned by the government
- personal things can be used to pay for biz debt
- a person that owns a part of the company that the company were willing to sell
- you are personally accountable for thing owed from the biz if it cant pay
- money you make-money you spent
Down
- a biz based primarily on the internet
- customer spending decreases
- a good or service that is popular for a short time
- sell an experience of does something for you
- a good or service that is popular for a long time
- sells stuff to the end customer
- customer spending is at max
- something you don't need to survive
15 Clues: customer spending decreases • customer spending is at max • money you make-money you spent • sells stuff to the end customer • something you need to stay alive • an item you buy that you can touch • something you don't need to survive • a biz based primarily on the internet • a corp that is owned by the government • sell an experience of does something for you • ...
Business Terminology 2013-05-02
Across
- mailing or emailing any advertisement, flyers, coupons, etc. directly to a person's gine or email address.
- the general type and category, of product or services that a business sells or offers to their customers.
- the act of meeting people and building relationships with them to help marketing your business.
- the group of customers that you are trying to attract and sell your product to.
- a complete overview of every aspect of a business. includesinfo on the product/service, marketing strategies, the target market, financial data, etc.
- when a customer tells other people about your product or service, wheter good or bad.
- the statistics about the area your business is located in.
Down
- a business selling or performing a service.
- a business selling products(clothes, auto supplies).
- the customer who purchases the product or service that a business is selling.
- the moment or event that cause the customer to decide to purchase your product or service.
- a similar business selling similar products or services in a nearby location.
12 Clues: a business selling or performing a service. • a business selling products(clothes, auto supplies). • the statistics about the area your business is located in. • the customer who purchases the product or service that a business is selling. • a similar business selling similar products or services in a nearby location. • ...
ShrinkSmart Crossword 2020-08-23
Across
- What is the name of our DLPM?
- The ShrinkSmart ____ meets once a month.
- Customer service is a great way to prevent theft.
- If you notice a customer displaying an alert signal always tell ______ right away.
- One way to earn a CIP is finding a ticket that has been _____ with.
- A CIP over $100 is considered a _____ award.
- When working in the warehouse, ensure all furniture is ____ properly.
- The ten foot ten second rule is a great way to deter shoplifters and bring our inmoment up!
- You can earn $1.25 for each ______ prices item at the cash register.
Down
- August’s ShrinkSmart topic is _____.
- You can always use the _____ to report suspicions of internal theft.
- When on cash, always look at the POS _____ after each item is scanned
- Make sure to watch this months Shrink video in the ____ or online at ShrinkSmart.ca
- An example of a _____ item is a picture frame inside a garbage can at cash.
- The departments that have the most shrink are located on the shrink _____.
- Never follow a shoplifter _____ the store.
- By providing great customer service, you could earn _____ dollars on your paycheck!
- Responding to the _____ could earn you an award of 10% of the items retrieved.
- Once a month, you could be our _____ star!
19 Clues: What is the name of our DLPM? • August’s ShrinkSmart topic is _____. • The ShrinkSmart ____ meets once a month. • Never follow a shoplifter _____ the store. • Once a month, you could be our _____ star! • A CIP over $100 is considered a _____ award. • Customer service is a great way to prevent theft. • One way to earn a CIP is finding a ticket that has been _____ with. • ...
Six Sigma 2022-11-05
Across
- Fourth step in DMAIC
- Target set for a product of the process by customer or market performance
- A very common continuous probability seen in statistics.
- Ensures that the process performance be maintained to satisfy customer needs.
- Ability of a product, service, or process to meet its design specs is an interpretation of the customer needs
Down
- Drives defects down into parts per million levels of performance.
- A departure of a quality characteristic from its intended level or state that occurs with severity sufficient to cause an associated product or service not to meet a specification requirement, compromising a customer’s expectation for a product or service
- Standard steps for improving an existing process
- First step in DMAIC
- All response parameters have constant means, variances over time, and distribution.
- Allows for a great number of defects per million.
- Fifth step in DMAIC
- Near perfection, counts the number of flaws in a process and aims to fix them or get rid of them.
- Limits of expected variation of data
- Second step in DMAIC
- Third step in DMAIC
16 Clues: First step in DMAIC • Fifth step in DMAIC • Third step in DMAIC • Fourth step in DMAIC • Second step in DMAIC • Limits of expected variation of data • Standard steps for improving an existing process • Allows for a great number of defects per million. • A very common continuous probability seen in statistics. • ...
business crossword 2013-05-16
Across
- the customer who purchases the product or service that a business is selling
- mailing or emailing any advertisement, flyer,coupons, etc. directly to a person's home or email address
- act of people and building relationships whit them to help marketing your business
- the moment or event that causes the customer to decide to purchase your product or service
- the group of customers that you are tring to attract and sell your product to
- the general type and category, of product or services that a business sells or offers to their customers
Down
- when a customer tells other people about your product or service,whether good or bad
- the statistics about the area your business is located in.
- a similar business selling similar products or services in a nearby location
- a complete overview of every aspect of a business.includes info on the product/service,marketing strategies, the target market, financial date,etc
- a bussines selling products (clothes,auto supplies)
- a business selling or performing a service (examples car wash, hair salon, nail shop, etc. )
12 Clues: a bussines selling products (clothes,auto supplies) • the statistics about the area your business is located in. • the customer who purchases the product or service that a business is selling • a similar business selling similar products or services in a nearby location • the group of customers that you are tring to attract and sell your product to • ...
Business Revision 1 2019-05-14
Across
- External Business influence - Changes in _____ and trends
- Every limited company has to pay ______ tax on the profit
- The impact of growth on customer service- Staff may be ________
- Motivational factors: interesting & _______ work
- suggests there are five hierarchies or levels of need that explain why people work
- There are many ways to measure customer satisfaction: Repeat business ____
- in Time (JIT) means that stock arrives on the production line just as it is needed
Down
- of scale occur when a business grows so large that the costs per unit increase
- production (often known as mass production) involves the use of production lines
- customisation is a marketing and manufacturing technique
- production is when a small quantity of identical products are made
- Additional physical resource requirements can be challenges of ______
- Good customer service has the following advantages: • Customer ______ ; all business want their customers to come back again and again
- production or one-off production, involves producing custom work
14 Clues: Motivational factors: interesting & _______ work • customisation is a marketing and manufacturing technique • Every limited company has to pay ______ tax on the profit • External Business influence - Changes in _____ and trends • The impact of growth on customer service- Staff may be ________ • production or one-off production, involves producing custom work • ...
Business Terminology 2014-10-01
Across
- Business A business selling or performing a service (examples; car wash, hair salon, nail shop, etc.)
- A business selling products(clothes, auto supplies)
- The group of customers that you are trying to attract and sell your product to
- The statistics about your area your business is located in
- Mailing or emailing any advertisement, flyer, coupons, etc. directly to a person's home or email address
- When a customer tells other people about your product or service, whether good or bad
Down
- The moment or event that causes the customer to decide to purchase your product or service
- The act of meeting people and building relationships with them to help marketing your business
- A complete overview of every aspect of a business. Includes info on the product/service, marketing strategies, the target market, financial data, etc.
- The customer who purchases the product or service that a business is selling
- The general type and category, of a product or services that a business sells or offers to their customers
- A similar business selling similar products or services in a nearby location
12 Clues: A business selling products(clothes, auto supplies) • The statistics about your area your business is located in • The customer who purchases the product or service that a business is selling • A similar business selling similar products or services in a nearby location • The group of customers that you are trying to attract and sell your product to • ...
Business Terminology Puzzle Assignment 2014-10-15
Across
- of mouth When a customer tells other people about your product or service, whether good or bad.
- of sale The moment or event that causes the customer to decide to purchase your product or service.
- The statistics about the area your business is located in.
- business A business selling or performing a service [ex: car wash,hair salon, nail shop,etc.]
- market The group of customers that you are trying to attract and sell your product to.
Down
- A similar business selling similar products or services in a nearby location.
- plan A complete overview of every aspect of a business.Includes info on the product/service, marketing strategies, the market, financial data,etc.
- business A business selling products or services in a nearby location.
- The customer who purchases the product or service that a business is selling.
- relations The act of meeting people and building relationships with them to help marketing your business.
- mail Mailing or emailing any advertisement, flyer, coupons, etc. directly to a person's home or email address.
- image The general type and category, of product or services that a business sells or offers to their customers.
12 Clues: The statistics about the area your business is located in. • business A business selling products or services in a nearby location. • A similar business selling similar products or services in a nearby location. • The customer who purchases the product or service that a business is selling. • ...
Food Ingredion Crossword 2024-10-17
Across
- Idea lab
- food preservation
- chocolate
- Corporate
- something new
- Culinary & Food science
- AI
- tier 1 crop
- Starbucks
Down
- Condiment
- sugar reduction
- Maltitol
- environmental balance
- Doesn't eat meat
- service
- thick
- Twizzlers
- search engine
- shellfish
- competitor
20 Clues: AI • thick • service • Idea lab • Maltitol • Condiment • chocolate • Corporate • Twizzlers • shellfish • Starbucks • competitor • tier 1 crop • search engine • something new • sugar reduction • Doesn't eat meat • food preservation • environmental balance • Culinary & Food science
Business Terminology Puzzle 2014-11-05
Across
- Image the general type and category, of product or services that a business sells or offers to their customers
- the statistics about the area your business is located in
- Business a business selling products [clothes, auto supplies]
- of Sale the moment or event that causes the customer to decide to purchase your product or service
- Business a business selling or performing a service
- Plan a complete overview of every aspect of a business. Includes info on the product/service,marketing strategies, the target market, financial data, etc
Down
- the customer who purchases the product or service that a business is selling
- Market the group of customers that you are trying to attract and sell your product to
- Mail mailing or emailing any advertisement,flyer,coupons,etc. directly to a person's home or email address
- a similar business selling similar products or services in a nearby location
- of Mouth when a customer tells pther people about your product or service, whether good or bad
- Relations the act of meeting people and building relationships with them to help marketing your business
12 Clues: Business a business selling or performing a service • the statistics about the area your business is located in • Business a business selling products [clothes, auto supplies] • the customer who purchases the product or service that a business is selling • a similar business selling similar products or services in a nearby location • ...
besiness enviroment 2014-03-04
Across
- of mouth when a customer tell other people about your product or services ,whether good or bad.
- relations the act of meeting people and building relationship with them to help marketing your business.
- market the group of customers that you are trying to attract and sell your product to.
- the statistics about the area your business is located in.
- of sale the moment or event that cause the customer to decide to purchase your product or service.
- plan A complete overview of every aspect of a business.
- business a business selling or performing a service.
- business A business selling products.
Down
- a similar business selling similar products or services in a nearby location.
- image The general type and category ,of product or services that a business sell or offers to their customers.
- mail mailing or emailing any advertisement.
- The customer who purchases the product or service that a business is selling.
12 Clues: business A business selling products. • mail mailing or emailing any advertisement. • business a business selling or performing a service. • plan A complete overview of every aspect of a business. • the statistics about the area your business is located in. • a similar business selling similar products or services in a nearby location. • ...
BA- Forms 2024-05-30
Across
- Send this to request a Spanish rep calls back the customer.
- In winter, if there is a pending door hanger order & you discussed charges
- Customer has oxygen concentrator
- In Illinois of you're making an exception to payment arrangement rules
- When there is more than 1 profile in the system
- If you were a gen res rep & needed to send proof of activation.
- When you find out a customer has passed away.
- Customer reports possible meter tampering.
- Building/premise type review
- To make permanent access comments on a premise
Down
- Sent when you want to have late payment waiver reset
- When customer says someone put service in their name without their permission
- Customer has EFT on 1 account but not another, s\wants same eft information on both accounts
- When customer says we have the wrong address
- If customer moving with a PA send this to move balance and set PA at new address
- When customer says they are on the wrong rate.
16 Clues: Building/premise type review • Customer has oxygen concentrator • Customer reports possible meter tampering. • When customer says we have the wrong address • When you find out a customer has passed away. • When customer says they are on the wrong rate. • To make permanent access comments on a premise • When there is more than 1 profile in the system • ...
German Homework - Henry W 2016-10-07
Across
- to fly
- pitcher
- voice
- to visit
- beer jug
- to bring
- service
- "im sorry"
- tent
- to see
- to laugh
Down
- to dance
- to call
- beer tent
- pleased
- fairgrounds
- to make
- customer
- to play
- to say
20 Clues: tent • voice • to say • to call • pitcher • pleased • service • to visit • beer jug • customer • beer tent • "im sorry" • fairgrounds • to fly • to see • to make • to play • to dance • to bring • to laugh
NICO Customer Service Crossword 2016-11-10
Across
- We insure this type of policy
- Who we hire out to work locally
- One of the founding brothers of NICO
- One of our TPA's
- Amount of $ an insured is required to pay us as provided by policy
- They send in a letter of rep
Down
- What an insured needs to see their claims history
- A coastal state
- Who is out after hours company
- One of the main customer service skills
- Also known as Assigned Risk Solutions
- True or False we can give out reserves
- What room did the first shareholders meeting take place
- Service In WW II NICO was instrumental in devising a plan to streamline what in Omaha
14 Clues: A coastal state • One of our TPA's • They send in a letter of rep • We insure this type of policy • Who is out after hours company • Who we hire out to work locally • One of the founding brothers of NICO • Also known as Assigned Risk Solutions • True or False we can give out reserves • One of the main customer service skills • What an insured needs to see their claims history • ...
Customer Service Team 2025 2025-03-19
Across
- Harry Kane
- Mein Grundstuck, meine Leidenschaft
- Im Einsatz, wo es brennt
- Kumusta
- efgaoGire
- Karaoke
- swiftie
- Najdete mě v pekárně během polední pauzy
Down
- Yogi bin ich auch
- desenfrenada
- Barbie
- ho tre bambine
- garden plot
- Hygge
14 Clues: Hygge • Barbie • Kumusta • Karaoke • swiftie • efgaoGire • Harry Kane • garden plot • desenfrenada • ho tre bambine • Yogi bin ich auch • Im Einsatz, wo es brennt • Mein Grundstuck, meine Leidenschaft • Najdete mě v pekárně během polední pauzy
Customer Service Week 2024 2024-09-25
Across
- Veritiv's magazine publication, showcasing talent
- one of our recently acquired companies
- team that manages warehouse item replenishment
- popular donation drive for Veritiv in October
- order type that doesn't ship from Veritiv whse.
- log time worked or request PTO
- where transactions are created in EVO
Down
- where we review and respond to cases
- employee communication platform
- EVO go live month for NU
- "Own It" is one of these.
- repository for EVO job aides, CX________
- awards recognition points
- customer and item information stored here in EVO
14 Clues: EVO go live month for NU • "Own It" is one of these. • awards recognition points • log time worked or request PTO • employee communication platform • where we review and respond to cases • where transactions are created in EVO • one of our recently acquired companies • repository for EVO job aides, CX________ • popular donation drive for Veritiv in October • ...
AMSEC Customer Service Week 2025-10-20
Across
- Electronics system on new Starbucks safes and Most Pharmacies.
- Temporary Access pin used for troubleshooting safes.
- CM tool we use to monitor and work Service tickets.
- CRM tool used by Alberstons/Safeway and Whole Foods.
- Paul's Alter Ego.
- High Security safes with varying Hard Plate.
- FST located in Texas and Ohio.
- Tool used by Loomis and NST for Courier pickups.
- Coin Dispensing Safe that can be paired with CWII safes.
Down
- Customer's who make up 90% of tickets.
- Tool used by AMSEC to store training and troubleshooting documents.
- Our SLA compliance time frame in hours.
- Survey tool used by us for customer Feedback.
- Amount cap that we can bill a customer for a service.
14 Clues: Paul's Alter Ego. • FST located in Texas and Ohio. • Customer's who make up 90% of tickets. • Our SLA compliance time frame in hours. • High Security safes with varying Hard Plate. • Survey tool used by us for customer Feedback. • Tool used by Loomis and NST for Courier pickups. • CM tool we use to monitor and work Service tickets. • ...
callone 2015-12-09
Across
- Working together, collaboration
- Group of people with same goals
- Managed Services Operations
- Gathering movement, relocation
- Taking charge/control of something, to direct
- Next Business Day
- To rise/stress or make something important
Down
- Activities of a business or organization
- Back Order
- Service Request
- Process of using words, sounds, signs
- Acts done for others, as a business
- Customer Care Center
- Work Order
- Effort made to do something correctly/safely
- First number
- On whole Earth, worldwide
- National Cash Register
- Estimated Time of Arrival
- Service Level Agreement
- Conversation via phone
21 Clues: Back Order • Work Order • First number • Service Request • Next Business Day • Customer Care Center • National Cash Register • Conversation via phone • Service Level Agreement • On whole Earth, worldwide • Estimated Time of Arrival • Managed Services Operations • Gathering movement, relocation • Working together, collaboration • Group of people with same goals • ...
QUALITY CONTROL 2024-12-20
Across
- Established requirements or criteria used to measure quality.
- Information about reactions to a product or service used as a basis for improvement.
- To make something less severe or serious.
- Ongoing efforts to enhance products, services, or processes.
- The ability of a business to compete effectively in its market.
- The difference between revenue and costs for a business.
- Measurements used to assess performance or quality.
- Adhering to established guidelines or specifications.
- The difference between expected and actual performance.
- A positive declaration intended to give confidence; a promise.
- Comparing business processes and performance metrics to industry bests and best practices.
- The act or process of wasting resources or materials.
- The amount required to purchase or produce something.
Down
- A person hired to pose as a customer to evaluate service quality.
- A careful examination or scrutiny of products.
- A process through which a business seeks to ensure that product quality is maintained or improved.
- The beliefs or opinions that are generally held about someone or something.
- The act of refusing to accept or consider something.
- A measure of how products or services meet or exceed customer expectations.
- The act of discovering or identifying something.
- Efforts aimed at enhancing existing processes for better efficiency and effectiveness.
- flaw or imperfection in a product or service.
- The process of selecting a representative group from a larger population for inspection.
- The efficiency with which goods or services are produced.
- The overall assessment of how well a service meets customer expectations.
25 Clues: To make something less severe or serious. • flaw or imperfection in a product or service. • A careful examination or scrutiny of products. • The act of discovering or identifying something. • Measurements used to assess performance or quality. • The act of refusing to accept or consider something. • Adhering to established guidelines or specifications. • ...
Customer Service Week 2017 2017-09-29
Across
- uses barcode scanning technology
- accessible through Secure Enterprise, allows you to securely access, view and download multiple types of data reports
- implemented Sept. 12, 2017
- one of patient/donor identifier
- one criteria to accrue time for a waitlisted patient
- Any neoplasm or tumor that is cancerous as opposed to being benign.
- to clone a member or user
Down
- A response entered in the donor feedback process that explains the outcome of an organ considered for the potential of transplantation.
- comment from members
- Set by Angel Caroll
- Any potential donor referred to an OPO by a hospital but no written consent.
- Reset my _(8letters)?
- When organ removal, death, or replacement on chronic allograft support system has occurred.
- A test to determine the incompatibility between a donor and a recipient
14 Clues: Set by Angel Caroll • comment from members • Reset my _(8letters)? • to clone a member or user • implemented Sept. 12, 2017 • one of patient/donor identifier • uses barcode scanning technology • one criteria to accrue time for a waitlisted patient • Any neoplasm or tumor that is cancerous as opposed to being benign. • ...
Customer Service Week 2021 2021-09-28
Across
- holds the caster in place
- a rear tire that offers inserts
- the foundation of the wheelchair
- this process applies an accent color to parts
- will propel a power wheelchair
- a rigid style of wheelchair
- accessory to set your book on or write
Down
- the side frame of a Q2 can be straight or
- this will hold your wheel on
- small wheel in front
- allows the caster to spin
- a type of rear wheel
- this type of hand rim comes in oblique
- provides power
14 Clues: provides power • small wheel in front • a type of rear wheel • holds the caster in place • allows the caster to spin • a rigid style of wheelchair • this will hold your wheel on • will propel a power wheelchair • a rear tire that offers inserts • the foundation of the wheelchair • this type of hand rim comes in oblique • accessory to set your book on or write • ...
Customer Service Week 2022 2022-09-14
Across
- Metal top of the brush
- place to refresh stamping instructions on order
- customer specification diagram
- cost of an item
- routing system for emails
- shipping company delivering our products
- price and availability
- Carbon composition designation
Down
- Wire(s) that connect the brush to the terminal
- Customer rating of HCP
- Curved bottom surface of the brush
- FAI is one type
- Groove on the top of the brush
- Insulation over the shunt wires
14 Clues: FAI is one type • cost of an item • Customer rating of HCP • Metal top of the brush • price and availability • routing system for emails • customer specification diagram • Groove on the top of the brush • Carbon composition designation • Insulation over the shunt wires • Curved bottom surface of the brush • shipping company delivering our products • ...
VZC Customer Service Week 2019-09-16
Across
- Type of call where the Emergency Button is pressed in the vehicle
- Name of the Vendor Manager
- Lead Supervisor
- System used when Siebel is not working/offline to find a location
- Where we document a caller's interaction
- A vehicle's unique identifying number
- Acronym for the database used to search for 10 digit PSAP numbers
Down
- Phone system
- Official Name of Mercedes Benz Telematics Services
- Where to find steps and processes for call handling
- Type of call where system recognizes the vehicle was in a crash
- Acronym for Public Safety Answering Point
- Acronym for Dual Tone Multi Frequency
- Official Name of Volkswagen Telematics Services
14 Clues: Phone system • Lead Supervisor • Name of the Vendor Manager • Acronym for Dual Tone Multi Frequency • A vehicle's unique identifying number • Where we document a caller's interaction • Acronym for Public Safety Answering Point • Official Name of Volkswagen Telematics Services • Official Name of Mercedes Benz Telematics Services • ...
Customer Service Week 2020 2020-10-05
Across
- A car found on the executive train
- Used to be the end of a train
- What an engineer drives
- A department in the NSC
- Where the AED is located
- A department in the NSC
- Some employees may be a member
Down
- Something moved in Winnipeg yard
- Something to move product in
- Where roads meet railroads
- The "S" in NSC
- Type of railcar
- What trains drive on
- A car used to haul liquids
- Some employees are qualified _______
15 Clues: The "S" in NSC • Type of railcar • What trains drive on • What an engineer drives • A department in the NSC • A department in the NSC • Where the AED is located • Where roads meet railroads • A car used to haul liquids • Something to move product in • Used to be the end of a train • Some employees may be a member • Something moved in Winnipeg yard • A car found on the executive train • ...
Marketing Vocab 2016-09-01
Across
- Products, place,price, promotion
- Action that is done for customer
- Involves making products
- Help determine a companies strengths and weakness
- Process of telling people about a product or service
- Physical item
- Plan for a company so that it avoids problems
- Activities that focus on customers to earn profit
Down
- Amount of money needed for a product
- Bought or sold
- Predict future sales and revenue
- Is a concept,cause or image
- Physically delivering goods to customers
- Specific groups of customers yours selling to
- Who buys products
- Plan of action for marketing a product
16 Clues: Physical item • Bought or sold • Who buys products • Involves making products • Is a concept,cause or image • Products, place,price, promotion • Predict future sales and revenue • Action that is done for customer • Amount of money needed for a product • Plan of action for marketing a product • Physically delivering goods to customers • Specific groups of customers yours selling to • ...
Acronym's 2023-05-31
Across
- Regional Director of Operations
- Customer Concerns
- Assistant Site Route Manager
- Standard Operating Process
- Learning Management System
Down
- Human Resource
- Operations Support & Concerns
- Assistant Operations Manager
- Customer Service
- Accounts Payable
- Route Manager
- Operations Support Manager
12 Clues: Route Manager • Human Resource • Customer Service • Accounts Payable • Customer Concerns • Standard Operating Process • Operations Support Manager • Learning Management System • Assistant Operations Manager • Assistant Site Route Manager • Operations Support & Concerns • Regional Director of Operations
10-28 2024-10-28
Across
- daržovė
- sumuštinis
- padėklas
- pasalugos
- šaukštas
- krevetės
- Kokį prielinksnį pridėtume prie žodžio intrested...?
- šakutė
Down
- aviena
- Jautiena
- restoranas
- klientas
- peilis
- virtuvės šefas
- šviežias
- padavėjas
16 Clues: aviena • peilis • šakutė • daržovė • Jautiena • klientas • šviežias • padėklas • šaukštas • krevetės • pasalugos • padavėjas • restoranas • sumuštinis • virtuvės šefas • Kokį prielinksnį pridėtume prie žodžio intrested...?
Vendas 2022-04-23
Across
- factura
- produto
- cliente
- empregado
- caro
- barato
Down
- bem-vindo
- serviço
- vender
- comprar
- vegano
- ajuda
- expositor
- loja
14 Clues: caro • loja • ajuda • vender • vegano • barato • serviço • factura • produto • comprar • cliente • bem-vindo • expositor • empregado
Customer Service Week 2020 2020-09-01
Across
- Treat everyone with respect and
- To hear with intention
- Shoot
- If the caller is upset stay
- Work done by one person or a group that benefits another
- Recognize with gratitude: be grateful for
- Communicate
Down
- without this there is no Aflac
- Your Problem
- To transmit Information
- A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement.
- Being of service or assistance
- Cover the customer: not your
- Know Your
14 Clues: Shoot • Know Your • Communicate • Your Problem • To hear with intention • To transmit Information • If the caller is upset stay • Cover the customer: not your • without this there is no Aflac • Being of service or assistance • Treat everyone with respect and • Recognize with gratitude: be grateful for • Work done by one person or a group that benefits another • ...