customer service Crossword Puzzles

Jasons Vocab crossword 2017-01-11

Jasons Vocab crossword crossword puzzle
Across
  1. Profit Organization is a organization that uses its surplus revenues to further achieve its purpose or mission, rather than distributing its surplus income to the organization's shareholders or equivalents as profit or dividends.
  2. deposit an amount of money with a broker as security for an account or transaction.
  3. a person or organization that provides funds for a project or activity carried out by another, in particular.
  4. Department can be defined as the division of a business that is responsible for selling products or providing services, according to Reference.com. It is also known as the sales division and is partnered with marketing in a reciprocating relationship within the world of business.
  5. work from home, making use of the Internet, e-mail, and the telephone.
  6. refers to the investigative activities a business conducts to improve existing products and procedures or to lead to the development of new products and procedures.
  7. voluntarily leave a job or other position.
  8. the action or process of keeping financial accounts.
  9. the value of the shares issued by a company.
Down
  1. an amount of money added to wages on a seasonal basis, especially as a reward for good performance.
  2. a thing that is borrowed, especially a sum of money that is expected to be paid back with interest
  3. can be defined as the division of a business that is responsible for selling products or providing services, according to Reference.com. It is also known as the "sales division" and is partnered with marketing in a reciprocating relationship within the world of business.
  4. a person's regular occupation, profession, or trade
  5. Service Department the place that deal with Customer service is the process of ensuring customer satisfaction with a product or service. Often, customer service takes place while performing a transaction for the customer, such as making a sale or returning an item.
  6. the proffering or giving of something to someone, especially as part of a formal ceremony.
  7. a business or firm owned and run by two or more partners.
  8. a plan of action or policy designed to achieve a major or overall aim.
  9. a record or statement of financial expenditure or receipts relating to a particular period or purpose.
  10. introduce a new product or publication to the public for the first time.
  11. all the people employed by a particular organization.

20 Clues: voluntarily leave a job or other position. • the value of the shares issued by a company. • a person's regular occupation, profession, or trade • the action or process of keeping financial accounts. • all the people employed by a particular organization. • a business or firm owned and run by two or more partners. • ...

ICSS UNIT 7 2024-08-28

ICSS UNIT 7 crossword puzzle
Across
  1. one of the purpose of customer and operational reports is to identify ______ within customer service centre
  2. the three agent states are busy, on call and ______.
  3. for quality assurance, it is important to record calls and compare them against key performance ________ (KPIs)
  4. Gamification is a valid source of _________.
  5. the caller outcome summary also displays the number of ________ calls.
Down
  1. real-time information will be displayed on a ________.
  2. One of the ways to improve agent performance is to collect data _______.
  3. Providing individualised attention will help in agent _____________.
  4. customer and operational reporting is defined as the process of stripping key _________ from within service centre systems into specific reports
  5. One of the ways to increase quality and improve customer service, it is important to invest time and training when ______ agents.

10 Clues: Gamification is a valid source of _________. • the three agent states are busy, on call and ______. • real-time information will be displayed on a ________. • Providing individualised attention will help in agent _____________. • the caller outcome summary also displays the number of ________ calls. • ...

Front End Recognition Crossword Puzzle 2024-01-16

Front End Recognition Crossword Puzzle crossword puzzle
Across
  1. Basic procedure of customer service at HD
  2. When the wrong label is scanned incorrectly on a product
  3. Product that is bought online and sent directly to the store
  4. Where the credit cards are entered to make a purchase
  5. How likely a customer is to shop in our store again
  6. Customers scanning their own products
  7. Program for customers to earn rewards as well as track their purchases
  8. product that is purchased through the app and can be picked up at the service desk within 2 hours
  9. When product is damaged and we can get credit back for it as a store
Down
  1. Associates who are certified to help out when lines begin to form
  2. 10% off given to veterans and active military
  3. Where the schedule is located everyday
  4. The program used to place and look up online Orders
  5. Button used to scan more than 10 items with one scan
  6. devices used to secure high price items
  7. Preventing potential theft
  8. how customers can save $25-100 on a purchase
  9. How likely a customer is to pick up another order
  10. Customers bringing back product

19 Clues: Preventing potential theft • Customers bringing back product • Customers scanning their own products • Where the schedule is located everyday • devices used to secure high price items • Basic procedure of customer service at HD • how customers can save $25-100 on a purchase • 10% off given to veterans and active military • How likely a customer is to pick up another order • ...

Logistics 2021-11-24

Logistics crossword puzzle
Across
  1. ...meter -metr sześcienny
  2. reklamacja, skarga
  3. poślizgnąć się
  4. inwentarz
  5. magazyn
  6. konsumpcja
  7. ...service - obsługa klienta
  8. fracht
  9. ...time - czas dostawy
Down
  1. zakup
  2. bezpieczeństwo
  3. finished... - wyroby gotowe
  4. wypadek
  5. work in... - półprodukty, 'w toku'
  6. sprzedawca detaliczny
  7. potknąć się
  8. ...materials - surowce
  9. dostawa
  10. przemysłowy
  11. faktura

20 Clues: zakup • fracht • wypadek • dostawa • magazyn • faktura • inwentarz • konsumpcja • potknąć się • przemysłowy • bezpieczeństwo • poślizgnąć się • reklamacja, skarga • sprzedawca detaliczny • ...materials - surowce • ...time - czas dostawy • ...meter -metr sześcienny • finished... - wyroby gotowe • ...service - obsługa klienta • work in... - półprodukty, 'w toku'

HRO-LOWES 2022-04-27

HRO-LOWES crossword puzzle
Across
  1. Where is Elita located?
  2. Can we give the customer a gift card for PM?
  3. What does OPP stand for ?
  4. What does MA stand for ?
  5. A fee paid by customer to service tech for running service call. Fee is per product, per incident
  6. What does DOP stand for?
  7. Consumer Relations Agent
Down
  1. What is eGC?
  2. What does CR stand for?
  3. What does IHT stand for ?
  4. What does Proof of purchase stand for ?
  5. What button must you press at the end of your claims to finalize the new claim?
  6. What is the primary search method used in Elita?
  7. Do you need to press the New Claim button?
  8. A 12 digit # located at bottom left hand section of solicit letter & middle right & left bottom of application.
  9. What do you input into the service line number?

16 Clues: What is eGC? • Where is Elita located? • What does CR stand for? • What does MA stand for ? • What does DOP stand for? • Consumer Relations Agent • What does IHT stand for ? • What does OPP stand for ? • What does Proof of purchase stand for ? • Do you need to press the New Claim button? • Can we give the customer a gift card for PM? • ...

Extraordinary Care 2023-09-22

Extraordinary Care crossword puzzle
Across
  1. Anticipating our customer’s future needs, thinking and acting one step ahead.
  2. We _____ to protect people, businesses, and futures with extraordinary care.
  3. Reacting quickly and positively.
  4. These highlight how we know we are delivering ideal customer experiences. (4 words)
  5. We _____ people.
  6. ______ service makes the customer feel known, understood, and valued.
  7. We act with honesty, ______, trust, and respect.
Down
  1. Streamlining processes and systems to support timely interactions.
  2. We are _______ focused.
  3. We work _____ to deliver exceptional results.
  4. Follow through on our promises and resolve any mistakes.
  5. Recognize your team or a colleague by sending a _____.
  6. Creating consistency in customer interactions.
  7. When our honesty and transparency help our customer feel confident and secure.
  8. __________ care begins with you!
  9. The action of understanding, being aware of, and being sensitive to the thoughts, feelings, and experiences of another.
  10. ______ experiences make customers feel at ease and that their time is respected.

17 Clues: We _____ people. • We are _______ focused. • __________ care begins with you! • Reacting quickly and positively. • We work _____ to deliver exceptional results. • Creating consistency in customer interactions. • We act with honesty, ______, trust, and respect. • Recognize your team or a colleague by sending a _____. • ...

Useful vocabulary to begin 2021-08-30

Useful vocabulary to begin crossword puzzle
Across
  1. synonyme de "recruit"
  2. client
  3. synonyme de "trainee"
  4. siège social
  5. salaire
  6. personnel
  7. synonyme de "remote work"
  8. chiffre d'affaires
  9. main d'oeuvre
Down
  1. service
  2. synonyme de "dismiss"
  3. marchandise
  4. fabriquer
  5. cadre
  6. réduction d'effectifs
  7. fusionner
  8. synonyme de "company"
  9. fournisseur
  10. PDG
  11. salle de réunion

20 Clues: PDG • cadre • client • service • salaire • fabriquer • fusionner • personnel • marchandise • fournisseur • siège social • main d'oeuvre • salle de réunion • chiffre d'affaires • synonyme de "recruit" • synonyme de "dismiss" • réduction d'effectifs • synonyme de "trainee" • synonyme de "company" • synonyme de "remote work"

Spedan's 335 Crossword 2022-06-20

Spedan's 335 Crossword crossword puzzle
Across
  1. Forum Rep (Days)
  2. Branch Manager
  3. digital rulebook
  4. UrgentComms
  5. Dining Room
  6. Customer Feedback
  7. Retail TM
  8. Democracy
  9. Payment TM
  10. Service TM
  11. Personnel System
  12. DBM
Down
  1. Service TM
  2. Purpose
  3. Chairman
  4. Retail TM
  5. 335
  6. 20% 25% 12.5%
  7. Community
  8. Forum Rep (Nights)
  9. Compliance TM
  10. Night TM

22 Clues: 335 • DBM • Purpose • Chairman • Night TM • Retail TM • Community • Retail TM • Democracy • Service TM • Payment TM • Service TM • UrgentComms • Dining Room • 20% 25% 12.5% • Compliance TM • Branch Manager • Forum Rep (Days) • digital rulebook • Personnel System • Customer Feedback • Forum Rep (Nights)

Unit 5 Marketing Crossword 2013-01-09

Unit 5 Marketing Crossword crossword puzzle
Across
  1. basic, physical, or extended attributes of the product or service
  2. the names of other people who might buy a product, given to salespeople buy satisfied customers
  3. salesperson recommends additional goods or services to the customer
  4. a conscious, logical reason for a purchase
  5. a selling method that converts a customer's objection into a selling point
  6. a document that lists common objections and possible responses to them
  7. a selling method that involves recommending a different product that will still satisfy the customers' needs
  8. an initial effort to close a sale
  9. expressing oneself without the use of words
  10. the preparation for the face-to-face encounter with potential customers
  11. an agreement permitting a customer to take home merchandise for further consideration
  12. the final delivery agreement between the buyer and the seller
  13. to restate something in a different way
Down
  1. a transaction that occurs when a customer pays for merchandise at the time of delivery
  2. a potential customer;also known as a lead
  3. advantages or customer satisfaction a customer will get from a good or service
  4. the process of selling over the phone
  5. salesperson explains services that overcome obstacles or problems
  6. a person buys goods or services that he or she has purchased before but not regularly
  7. the process of asking previous customers for names of potential customers
  8. the cash drawer of a cash register
  9. the process of locating as many potential customers as possible without checking out leads beforehand
  10. encouraging a customer to make a decision between two items
  11. dollar or unit sales goals set for the staff to achieve in a specified period of time
  12. a combination barcode and number used to identify a product ad manufacturer
  13. itemized list of goods that includes price terms of sales, total, taxes and fees, and amount due
  14. a feeling experienced by a customer through association with a product
  15. a percentage fee placed by the government on the sale of goods and services
  16. a closing method in which a salesperson asks for a sale
  17. a partial return of the sale price for merchandise the customer has kept
  18. reason(s) for not buying or seeing the salesperson

31 Clues: an initial effort to close a sale • the cash drawer of a cash register • the process of selling over the phone • to restate something in a different way • a potential customer;also known as a lead • a conscious, logical reason for a purchase • expressing oneself without the use of words • reason(s) for not buying or seeing the salesperson • ...

Leaders of The Home Depot 2022-03-21

Leaders of The Home Depot crossword puzzle
Across
  1. Front end supervisor
  2. Night customer experience manager
  3. Operations assistant Manager
  4. Morning customer experience manager
  5. Specialty assistant Manager
  6. Store manager
  7. lumber & hardware DH
Down
  1. Deliveries and Service desk DH
  2. Merchandising assistant manager
  3. Garden, plumbing & electrical DH
  4. Overnight assistant manager
  5. Pro and Paint DH
  6. specialty DH

13 Clues: specialty DH • Store manager • Pro and Paint DH • Front end supervisor • lumber & hardware DH • Overnight assistant manager • Specialty assistant Manager • Operations assistant Manager • Deliveries and Service desk DH • Merchandising assistant manager • Garden, plumbing & electrical DH • Night customer experience manager • Morning customer experience manager

CEM activity 2018-03-28

CEM activity crossword puzzle
Across
  1. Icon to show customer appreciation.
  2. send and receive money.
  3. permission to do transactions out of territory.
  4. a persons credit score calculated with software from Fair Isaac Corporation.
  5. It is product of an interaction between an organization and a customer.
  6. service to help customer to avoid future overdraft.
Down
  1. Rules made by a government in order to control the way something is done.
  2. easy way to send money internationally.
  3. business or establishment of a broker.
  4. Phrases that show a customer that you care.
  5. refer to use smartphone device to perform banking navigation.
  6. notifications for customer through online.
  7. real property value.
  8. card issued by a financial company giving the holder an option to borrow funds

14 Clues: real property value. • send and receive money. • Icon to show customer appreciation. • business or establishment of a broker. • easy way to send money internationally. • notifications for customer through online. • Phrases that show a customer that you care. • permission to do transactions out of territory. • service to help customer to avoid future overdraft. • ...

Nikita's crossword 2018-06-20

Nikita's crossword crossword puzzle
Across
  1. Air traffic control
  2. Virgin Australia
  3. The distance between passenger seats
  4. B in the phonetic alphabet
  5. Airport code IVC
  6. Airport code BHE
  7. Aviation security officer
  8. K in the phonetic alphabet
  9. An airline
  10. Emirates Airlines
Down
  1. Airport code TUO
  2. PAX stands for
  3. Passenger Service Agent
  4. N in the phonetic alphabet
  5. Cathay Pacific
  6. The wall of an aircraft
  7. The area before departing passengers pass through security
  8. Airport code GIS
  9. Customer service officer
  10. The area you are in after security

20 Clues: An airline • PAX stands for • Cathay Pacific • Airport code TUO • Virgin Australia • Airport code IVC • Airport code GIS • Airport code BHE • Emirates Airlines • Air traffic control • Passenger Service Agent • The wall of an aircraft • Customer service officer • Aviation security officer • N in the phonetic alphabet • B in the phonetic alphabet • K in the phonetic alphabet • ...

Unicorn IT Crossword 2015-08-26

Unicorn IT Crossword crossword puzzle
Across
  1. Your mobile computer
  2. Ensure optimal performance
  3. Our Name
  4. Our prices are ___________
  5. Clean hard drive
  6. Bad software
  7. Most important asset
  8. Computer brain
  9. Zeros and ones to make things work
  10. Renew operating system
Down
  1. Mobile storage
  2. Making it better
  3. We come to you
  4. Where we are based
  5. All in one
  6. Person fixing your computer
  7. Random access memory
  8. Store data elsewhere
  9. Hated by cats
  10. Your not so mobile computer
  11. Service with a _____

21 Clues: Our Name • All in one • Bad software • Hated by cats • Mobile storage • We come to you • Computer brain • Making it better • Clean hard drive • Where we are based • Your mobile computer • Random access memory • Store data elsewhere • Most important asset • Service with a _____ • Renew operating system • Ensure optimal performance • Our prices are ___________ • Person fixing your computer • ...

Tax Season! 2018-01-24

Tax Season! crossword puzzle
Across
  1. One
  2. Ahead of or before
  3. Child or Relative you support
  4. Convince the customer this
  5. One of life’s certainties
  6. Opposite of NIE
  7. Internal ______ Service
  8. Relationships & tax filing
  9. Special service
  10. Formerly eTax
Down
  1. Peas, spinach & income
  2. Getting money back
  3. Market to these
  4. Historically, this goes gets better
  5. Avoid these in nature
  6. Detailed list of items
  7. Can’t be this twice
  8. We want as many of these as possible
  9. Electronically
  10. Sam
  11. Electronic tax signature

21 Clues: One • Sam • Formerly eTax • Electronically • Market to these • Opposite of NIE • Special service • Getting money back • Ahead of or before • Can’t be this twice • Avoid these in nature • Peas, spinach & income • Detailed list of items • Internal ______ Service • Electronic tax signature • One of life’s certainties • Convince the customer this • Relationships & tax filing • ...

New Member Orientation 2023-07-12

New Member Orientation crossword puzzle
Across
  1. Days Something only Walter can give
  2. Self-paced learning
  3. guiding a group
  4. Providing guidance
  5. Responsibility
  6. Equal access
  7. Doing what is right
  8. Medical Leave
  9. Money
  10. City Leader
  11. Aretha Franklin
  12. acquisition of knowledge
  13. Service Help a buyer
  14. Belong to a place
Down
  1. Self-Service
  2. Competence
  3. Variety
  4. Nation
  5. social institutions
  6. Public Speaking
  7. City Intranet
  8. people work together
  9. Days off
  10. Obligation
  11. Duhaney City Manager
  12. Advantage
  13. Values

27 Clues: Money • Nation • Values • Variety • Days off • Advantage • Competence • Obligation • City Leader • Self-Service • Equal access • City Intranet • Medical Leave • Responsibility • Public Speaking • guiding a group • Aretha Franklin • Belong to a place • Providing guidance • social institutions • Self-paced learning • Doing what is right • people work together • Service Help a buyer • acquisition of knowledge • ...

inglise keel 2024-02-05

inglise keel crossword puzzle
Across
  1. Bankruptcy
  2. Service
  3. Customer service
  4. Competitor
  5. Experience
  6. Product
  7. Empathy
  8. Manager
  9. Consumer
  10. Contains
  11. Loyal
  12. Prefer
Down
  1. Sale
  2. Process
  3. Satisfaction
  4. Website
  5. Costomer
  6. Explain
  7. Price list
  8. Profit
  9. Employee
  10. Discount
  11. Contract
  12. Give
  13. Avaliable
  14. Possibility
  15. Personal
  16. Option
  17. Value
  18. Pay

30 Clues: Pay • Sale • Give • Loyal • Value • Profit • Option • Prefer • Process • Website • Explain • Service • Product • Empathy • Manager • Costomer • Employee • Discount • Contract • Consumer • Contains • Personal • Avaliable • Bankruptcy • Price list • Competitor • Experience • Possibility • Satisfaction • Customer service

Customer experiece 2018-03-28

Customer experiece crossword puzzle
Across
  1. equity, real property value.
  2. Notification for customer threw online.
  3. send, easy way to send money internationally.
  4. experience, It is product of an interaction between an organization and a customer.
  5. Phases that show customer that you care.
  6. person credit score calculated with software from Fair Isaac Corporation.
Down
  1. send and receive money.
  2. Banking, refer to use smartphone device to perform banking navigation.
  3. Icon to show customer appreciation.
  4. Rules made by a government in order to control the way something is done.
  5. plan, permission to do transactions out of territory.
  6. service to help customer to avoid future overdraft.

12 Clues: send and receive money. • equity, real property value. • Icon to show customer appreciation. • Notification for customer threw online. • Phases that show customer that you care. • send, easy way to send money internationally. • service to help customer to avoid future overdraft. • plan, permission to do transactions out of territory. • ...

Level 1 - General Crossword - Elec Emergencies - Billing & ADJ 2019-04-19

Level 1 - General Crossword - Elec Emergencies - Billing & ADJ crossword puzzle
Across
  1. Residential service rate provided to houses, apartments, condominiums, etc., for general domestic purposes, on a year-round basis. Customers are billed at a flat rate that does not very based on the hours during which power is used.
  2. Allows a debit or credit balance to be transferred from one account to another for the same business partner.
  3. Connects/forwards meter data back to the Head End System from the NAN. Provides high speed wireless connectivity.
  4. A no-cost billing option that CMP currently provides upon request to customers who have five or more accounts, good credit history and no deposit record. This service allows the customer to receive a monthly Master Summary statement that covers all of their individual accounts.
  5. A flat amount, charged to the customer each month regardless of how much electricity they use.
  6. a self-service tool that allows customers to receive important outage information for their home or business to help improve customer satisfaction regarding outages. It will notify a customer when they lose power, provide an estimated time of restoration, and let them know when power has been restored.
  7. Leveled payment arrangement that allows a customer to pay an average amount of the prior 12 months at the premise.
  8. Collects meter data, directs traffic to and from the meters and monitors the health of the network.
  9. If an actual meter reading cannot be obtained for billing, an _______ reading may be used.
  10. a web-based outage tool used by CMP to gather outage information to communicate to customers.
  11. Work center where outage information can be located in SmartCare.
  12. Acronym for suppliers other than the Standard Offer.
  13. Estimated time that power will be restored.
Down
  1. Work Center customer bills can be located in.
  2. Meters that will be read bi-monthly with alternating readings estimated.
  3. A term used to describe brief power interruptions resulting from interference with power lines.
  4. displays a high-level history of billing and payments.
  5. This is the cost to deliver power to the customer's location and is based on the number of kWh used.
  6. Provides historical information about the rates and is a condensed summary of rate revisions.
  7. Customers reporting a single no power incident with a __________ alert should be notified of potential charges.
  8. _________ outage is an isolated outage, not widespread and not a system emergency.
  9. Measures and records the amount of electricity used at a location.
  10. Service notification created in SmartCare to report no power.
  11. offers residential customers the option to match their electricity use by purchasing Maine-made renewable energy in kWh blocks each month.
  12. Screen combines the mostly commonly needed data in one convenient location, such as account balance, open amounts due and payments.
  13. Service notification created in SmartCare to report a problem other than no power (e.g. wire down, damage to CMP equipment, half power, flickering lights, transformer leak, etc.)

26 Clues: Estimated time that power will be restored. • Work Center customer bills can be located in. • Acronym for suppliers other than the Standard Offer. • displays a high-level history of billing and payments. • Service notification created in SmartCare to report no power. • Work center where outage information can be located in SmartCare. • ...

Ship Shape Summer Days Crossword 2013-07-17

Ship Shape Summer Days Crossword crossword puzzle
Across
  1. Even if a caller's joke isn't funny, it's polite to give a courtesy ______.
  2. The people you serve each day.
  3. Your most important communication tool when you’re on the phone is your _____.
  4. This shows you are willing to take the call.
  5. A confirmation word. Undoubtedly; definitely; surely:
  6. This negative word should be removed from your customer service vocabulary and replaced with situation
  7. With angry customers it’s important to let them do this, _____.
  8. Treat each customer as if they’re the _____ one you’ll deal with that day.
Down
  1. A positive one will make your day better.
  2. A confirmation word. With no qualification, restriction, or limitation; totally.
  3. Taking personal responsibility for a customer’s complaint is taking _____.
  4. A Possession phrase starter (2words)
  5. The most important customer service skill is _____.
  6. You start each call with a friendly _____.
  7. You sound more relaxed and friendly when you _____ while talking on the phone.
  8. Understanding and identifying with your customers’ feelings is called _____.
  9. This establishes a bond with your caller.

17 Clues: The people you serve each day. • A Possession phrase starter (2words) • A positive one will make your day better. • This establishes a bond with your caller. • You start each call with a friendly _____. • This shows you are willing to take the call. • The most important customer service skill is _____. • A confirmation word. Undoubtedly; definitely; surely: • ...

Unit 8 Vocabulary 2023-11-08

Unit 8 Vocabulary crossword puzzle
Across
  1. ສະຖາປະນິດ
  2. ຊ່າງແປງທໍໍ່ນໍ້າ
  3. ຊ່າງໄຟຟ້າ
  4. ຄົນຂ້າສັດຂາຍ
  5. ພະນັກງານເສີບອາຫານ
  6. ພະນັກງານຂາຍ
  7. ພະນັກງານເຮັດຄວາມສະ
  8. ພະນັກງານເກັບເງິນ
  9. ພໍ່ຄົວ
  10. ພະນັກງານບໍລິການເທິງຍົນ
  11. ພະນັກງານຄັບລົດເມ
Down
  1. ຕົວແທນບໍລິການລູກຄ້າ
  2. ສິນລະປິນ
  3. ພະນັກງານດັບເພີງ
  4. ນັກກົດໝາຍ
  5. ນັກຂຽນບັນທຶກຂ່າງ
  6. ຊ່າງແປງລົດ
  7. ຊ່າງພາບ
  8. ຄູ
  9. ຄົນງານກໍ່ສ້າງ
  10. ພະນັກງານຕ້ອນຮັບ
  11. ຄົນເຮັດເຂົ້າໜົມປັງ
  12. ເຈົ້າໜ້າທີ່ຕໍາຫຼວດ
  13. ຊາວນາ
  14. ຊ່າງຕັດຜົມ
  15. ໝໍ

26 Clues: ຄູ • ໝໍ • ຊາວນາ • ພໍ່ຄົວ • ຊ່າງພາບ • ສິນລະປິນ • ນັກກົດໝາຍ • ສະຖາປະນິດ • ຊ່າງໄຟຟ້າ • ຊ່າງແປງລົດ • ຊ່າງຕັດຜົມ • ພະນັກງານຂາຍ • ຄົນຂ້າສັດຂາຍ • ຄົນງານກໍ່ສ້າງ • ພະນັກງານດັບເພີງ • ຊ່າງແປງທໍໍ່ນໍ້າ • ພະນັກງານຕ້ອນຮັບ • ນັກຂຽນບັນທຶກຂ່າງ • ພະນັກງານເກັບເງິນ • ພະນັກງານຄັບລົດເມ • ພະນັກງານເສີບອາຫານ • ຄົນເຮັດເຂົ້າໜົມປັງ • ເຈົ້າໜ້າທີ່ຕໍາຫຼວດ • ພະນັກງານເຮັດຄວາມສະ • ຕົວແທນບໍລິການລູກຄ້າ • ພະນັກງານບໍລິການເທິງຍົນ

Boost 2021-09-16

Boost crossword puzzle
Across
  1. How much does a customer have to open the Boost with in person if they have a direct deposit in 30 days
  2. All of the hold rules are followed just like other checking accounts
  3. What is the month flat fee on the service charge for the Boost
  4. What is the amount on Chexsystems you have to be below
  5. What ownership types are allowed for PF Boost
  6. - Can a customer write these on this account?
  7. Can a customer that has PF Boost for 12 months with no overdrafts move into a different product?
Down
  1. How much does a customer open with online
  2. - can an account go into the negative or ________ from Service Fees or Debit Purchases?
  3. what is the difference between Boost and other accounts
  4. - The target customer this account is for

11 Clues: How much does a customer open with online • - The target customer this account is for • What ownership types are allowed for PF Boost • - Can a customer write these on this account? • What is the amount on Chexsystems you have to be below • what is the difference between Boost and other accounts • What is the month flat fee on the service charge for the Boost • ...

Burger Cafe Crossword Event 1 2024-05-28

Burger Cafe Crossword Event 1 crossword puzzle
Across
  1. Proof of purchase
  2. Blended fruit drink
  3. Cooking instructions
  4. Café visitor
  5. Extra money for service
  6. Liquid refreshment (can be coffee for example)
  7. Café worker
  8. Coffee maker
  9. Hot beverage (in this category is e.g. latte, expresso, cappuccino, etc.)
Down
  1. Cash counter
  2. Order from car
  3. Work attire
  4. Serve yourself (kiosk)
  5. Work period
  6. Frozen water
  7. List of offerings
  8. Serving surface
  9. Food to go
  10. Oversees operations
  11. Request for food or drink
  12. Drinking vessel (starting with “C”)

21 Clues: Food to go • Work attire • Work period • Café worker • Cash counter • Frozen water • Café visitor • Coffee maker • Order from car • Serving surface • Proof of purchase • List of offerings • Blended fruit drink • Oversees operations • Cooking instructions • Serve yourself (kiosk) • Extra money for service • Request for food or drink • Drinking vessel (starting with “C”) • ...

AA Insurance 2020-03-31

AA Insurance crossword puzzle
Across
  1. Our team leader
  2. Where we lookup policies
  3. transaction code 0004
  4. What service provides emergency tradies? (3 words)
  5. What is our customer survey called?
  6. What do we do if a customer changes payment method midterm?
  7. Our superstar senior
  8. What is the title of page KM1058700
  9. Where we record premium wipes or holds
  10. What does RA222 allow you to search for?
  11. a document that provides proof of insurance
  12. insurance for people who rent their homes
  13. what is our main online communication program?
  14. consent required for email and txt msgs on policies
  15. trailer/caravan, motorcycle and classic car insurance
Down
  1. What is our web service for customers called?
  2. Where do we find our daily schedules?
  3. What is transaction code 0306? (2 words)
  4. Service that provides both work and non work learning
  5. The people who call us
  6. What is Transaction code 0008 for? (2 words)
  7. change a policy
  8. Our main program for administering accounts
  9. How many polices do you need to get MPD?
  10. How many days can a home be unoccupied without additional excess?

25 Clues: Our team leader • change a policy • Our superstar senior • transaction code 0004 • The people who call us • Where we lookup policies • What is our customer survey called? • What is the title of page KM1058700 • Where do we find our daily schedules? • Where we record premium wipes or holds • What is transaction code 0306? (2 words) • What does RA222 allow you to search for? • ...

Twin Cup 2021-04-26

Twin Cup crossword puzzle
Across
  1. Recent modification made here on MPI
  2. The Kb mission is to create...
  3. uniform standard for securing child seats
  4. when Technicians provide, CP per RO goes up
  5. question seeking broad range of information
  6. State that permits EVs in HOV lanes
  7. Abbr for quick charging method used by Audi
  8. Quickest EV charging currently available
  9. frequency of Audi service marketing ads
  10. Engine Code for 2021 A4 3.0L
  11. indicates a fuel's "anti-knock rating"
  12. Compensates for different wheel speeds
  13. build relationships through trust and...
  14. Facilitates digital information exchange
  15. The vehicle system that regulates speed
  16. The rate at which energy is generated
Down
  1. The value of a product to the customer
  2. Time frame when energy is cheapest
  3. One of the steps in Audi Mobile Service
  4. the "plus 1" customer aspect of Audi SCP
  5. description of e-tronGT driving performance
  6. light-emitting semi-conductor
  7. Brakes that charge an EV's main battery
  8. Current that flows through batteries
  9. the first of four levels of Audi service
  10. VIN designation;built by Audi AG-Germany

26 Clues: Engine Code for 2021 A4 3.0L • light-emitting semi-conductor • The Kb mission is to create... • Time frame when energy is cheapest • State that permits EVs in HOV lanes • Recent modification made here on MPI • Current that flows through batteries • The rate at which energy is generated • The value of a product to the customer • indicates a fuel's "anti-knock rating" • ...

2022 Customer Service Version II 2022-10-06

2022 Customer Service Version II crossword puzzle
Across
  1. Karen's oldest son's name.
  2. Who gets West One Bathrooms PO's?
  3. Word that means "light lunch".
  4. What seals water in a toilet tank?
  5. One of Barbara Barry's Kallista collections
  6. City in California where Kallista warehouse was located. (2)
  7. Finish that imparts a soft velvety or satin look that begs to be touched.
  8. Mari's girl dog name.
  9. Plumbing was invented by Ancient ____________.
Down
  1. 2nd closest showroom name to Kohler, WI.
  2. What company sells the most running shoes?
  3. Prevents gray water from going into your water supply.
  4. Rebecca's major in college.
  5. Slope of bathtub.
  6. Drinking water fountain.
  7. Fiery crime.
  8. Patti's prior place of work before Kallista (3).
  9. What was Kallista's only copper bathtub called?
  10. Fancy word for faucet.

19 Clues: Fiery crime. • Slope of bathtub. • Mari's girl dog name. • Fancy word for faucet. • Drinking water fountain. • Karen's oldest son's name. • Rebecca's major in college. • Word that means "light lunch". • Who gets West One Bathrooms PO's? • What seals water in a toilet tank? • 2nd closest showroom name to Kohler, WI. • What company sells the most running shoes? • ...

Customer Service Crossword 2023/2024 2023-12-21

Customer Service Crossword 2023/2024 crossword puzzle
Across
  1. EU Trainer
  2. Best Humour
  3. Coordinator work initials
  4. Ticket
  5. running competition sponsored by Boozt
  6. Director of CS
  7. Report absences
  8. how many trainers are there?
  9. Email
Down
  1. Meeting Room
  2. EU Country we ship to
  3. Distributor
  4. Most Green-Laned
  5. Boozt warehouse location
  6. Team Leader
  7. DK Trainer
  8. Hermann's nationality
  9. SE Trainer
  10. Most recent Customer Service Agent hire

19 Clues: Email • Ticket • EU Trainer • DK Trainer • SE Trainer • Distributor • Best Humour • Team Leader • Meeting Room • Director of CS • Report absences • Most Green-Laned • EU Country we ship to • Hermann's nationality • Boozt warehouse location • Coordinator work initials • how many trainers are there? • running competition sponsored by Boozt • Most recent Customer Service Agent hire

Customer Service - A - H Vocab 2024-03-05

Customer Service - A - H Vocab crossword puzzle
Across
  1. dangerous areas (i.e. broken glass on the floor, water on the floor, etc.)
  2. body language or verbal statements made by a customer that confirm the sale to a sales associate
  3. keeping something private
  4. scold or criticize someone angrily
  5. explaining what is different between your product and someone else’s
  6. a style for which a person would be dressed up to suit a fancy occasion
  7. being polite
  8. concern by a customer with guarding against the real or imagined threat of criticism, injury to one's ego, or exposure of one's shortcomings
  9. an amount of money (or goods/services) given to a customer; the term could also refer to pay for working
  10. items that can be offered to a customer which are similar to what they are requesting when you do not have them in stock.
Down
  1. doing the same act over and over
  2. Americans with Disabilities Act; the law written by Congress to protect those with disabilities and which requires business to provide easy access to their business
  3. covering everything
  4. to get rid of something
  5. To feel and partially understand another person feelings; how to deal with an inconvenienced customer
  6. First In First Out
  7. not being polite or courteous
  8. a problem someone has
  9. to feel like you deserve something when you haven’t worked for it

19 Clues: being polite • First In First Out • covering everything • a problem someone has • to get rid of something • keeping something private • not being polite or courteous • doing the same act over and over • scold or criticize someone angrily • to feel like you deserve something when you haven’t worked for it • explaining what is different between your product and someone else’s • ...

In the World of SaaS 2024-02-23

In the World of SaaS crossword puzzle
Across
  1. The ability of a SaaS application to handle increased workloads and growing user demands without sacrificing performance or experiencing a significant degradation in service quality.
  2. The process of getting an inactive customer to start using your product again
  3. A marketing strategy that aims to attract a large user base by offering a free software version.
  4. The most important (and often ignored) agreement that specifies what to expect from the provider and its responsibilities.
  5. A strategic plan that outlines the development and enhancement of a SaaS product over a specific period of time
  6. When the customers don’t renew their monthly subscription to a service or cancel
  7. A point indicating that a company has generated enough revenue to cover the cost of acquiring a customer
  8. Involves the practice of encouraging customers who have already subscribed to a SaaS product to upgrade or purchase additional features, plans, or services offered by the same provider.
Down
  1. A measure of how active or involved a customer is with your SaaS product
  2. The process of building and growing a Software-as-a-Service (SaaS) business without relying on external funding or investment.
  3. The upgrading of an individual from being a site visitor to a user to a customer to a referrer.
  4. The time it takes for data packets to cross the data connection between the sender and the receiver—
  5. A measure of how much money a customer makes or saves as a result of using your SaaS product.
  6. The result of providing value or keeping your customers happy to stay on as active customers./ Customer loyalty can also be called

14 Clues: A measure of how active or involved a customer is with your SaaS product • The process of getting an inactive customer to start using your product again • When the customers don’t renew their monthly subscription to a service or cancel • A measure of how much money a customer makes or saves as a result of using your SaaS product. • ...

2 Men and a Truck 2016-10-10

2 Men and a Truck crossword puzzle
Across
  1. made consultation possible
  2. brothers went
  3. service offered
  4. places ad
  5. treat customers with
  6. they now have 220
  7. type of capital invested
  8. the brothers earned
  9. take care of
  10. delivered goods to those hit hard by
Down
  1. earned within two years
  2. started with one
  3. asked to join the family business
  4. company's identity
  5. rule tone for customer service
  6. handles 400,000.per year
  7. plan for transition
  8. Sheets became full time
  9. 275,million annually
  10. Brig becomes

20 Clues: places ad • Brig becomes • take care of • brothers went • service offered • started with one • they now have 220 • company's identity • plan for transition • the brothers earned • treat customers with • 275,million annually • earned within two years • Sheets became full time • handles 400,000.per year • type of capital invested • made consultation possible • rule tone for customer service • ...

Complete the sentences. Replace the verbs in italics with a phrasal verb with the same meaning and write it together for the crossword. 2018-06-13

Complete the sentences. Replace the verbs in italics with a phrasal verb with the same meaning and write it together for the crossword. crossword puzzle
Across
  1. I'm thinking of leaving the company to start _______ my own business.
  2. If the project _______ smoothly, it will finish on time.
  3. a company is _______ when it acts quickly and in a helpful way when a customer has a problem with its service
  4. We're over budget on this project - we need to do something to reduce _______ the costs.
  5. Make sure you _______ all the facts first.
  6. if a delivery service is _______ , you know things will be delivered on time
  7. I'm going to _______ the course — I'm not giving up.
  8. a _______ customer will buy only from you and not your competitors
Down
  1. The company has responded to _______ the challenge of recruiting across the EU.
  2. We performed _______ a lot of tests before we launched this product on the market.
  3. sales assistants who are _______ are always on hand to meet your needs
  4. a _______ customer is someone who uses your service again and again
  5. We put a lot of money into this idea - hopefully the investment will have a good result _______.
  6. We must _______ costs under control.
  7. We avoided _______ the problem of relocating extra staff by recruiting locally.

15 Clues: We must _______ costs under control. • Make sure you _______ all the facts first. • I'm going to _______ the course — I'm not giving up. • If the project _______ smoothly, it will finish on time. • a _______ customer will buy only from you and not your competitors • a _______ customer is someone who uses your service again and again • ...

Complete the sentences. Replace the verbs in italics with a phrasal verb with the same meaning and write it together for the crossword. 2018-06-13

Complete the sentences. Replace the verbs in italics with a phrasal verb with the same meaning and write it together for the crossword. crossword puzzle
Across
  1. I'm thinking of leaving the company to start _______ my own business.
  2. If the project _______ smoothly, it will finish on time.
  3. a company is _______ when it acts quickly and in a helpful way when a customer has a problem with its service
  4. We're over budget on this project - we need to do something to reduce _______ the costs.
  5. Make sure you _______ all the facts first.
  6. if a delivery service is _______ , you know things will be delivered on time
  7. I'm going to _______ the course — I'm not giving up.
  8. a _______ customer will buy only from you and not your competitors
Down
  1. The company has responded to _______ the challenge of recruiting across the EU.
  2. We performed _______ a lot of tests before we launched this product on the market.
  3. sales assistants who are _______ are always on hand to meet your needs
  4. a _______ customer is someone who uses your service again and again
  5. We put a lot of money into this idea - hopefully the investment will have a good result _______.
  6. We must _______ costs under control.
  7. We avoided _______ the problem of relocating extra staff by recruiting locally.

15 Clues: We must _______ costs under control. • Make sure you _______ all the facts first. • I'm going to _______ the course — I'm not giving up. • If the project _______ smoothly, it will finish on time. • a _______ customer will buy only from you and not your competitors • a _______ customer is someone who uses your service again and again • ...

Review for Unit Test 2021-09-15

Review for Unit Test crossword puzzle
Across
  1. When marketers sort customers psychographically, they divide them by
  2. careers in marketing ______ and run together
  3. Gathering, accessing, synthesizing, evaluating, and disseminating data for use in making business decisions is the responsibility
  4. Service marketers have a tough job because they have to market products that are
  5. service Focuses on keeping customers coming back
  6. Method used to communicate with customers is _______ selling.
  7. Customers perception of _____ influences the process of determining price.
  8. When planning strategies, you want it
  9. Determines how much gross profit a business will make on a good or service
  10. Marketing encourages people from different countries to __________ frequently.
  11. A goal can be evaluated to determine its
  12. How does the marketing function of selling benefit society?
  13. Marketing is described as creating _________.
  14. Involves the matching and satisfying of customer wants and needs with available goods or services is
  15. Today’s customers are not influenced by mass marketing alone because they are more
  16. management involves determining where products will be sold
Down
  1. In charge of writing press release
  2. activities that are interrelated and similar in purpose are called ____ functions.
  3. management involves creating the correct product mix for a business
  4. physical and social characteristics
  5. planning Creating strategies to attract the target customer to a business is
  6. Keeping up with trends, analyzing sales, negotiating with vendors, and predicting what will sell in the future is ______ and buying
  7. marketing _______ is In charge of figuring out what customers need and want, and why they do what they do
  8. marketing links producers to _________.
  9. Communicating information to consumers or clients about products, images, or ideas to achieve the desired outcome
  10. Hospitals, spas, and churches are examples of _____ marketing
  11. provides the basis for all marketing goals and actions

27 Clues: In charge of writing press release • physical and social characteristics • When planning strategies, you want it • marketing links producers to _________. • A goal can be evaluated to determine its • careers in marketing ______ and run together • Marketing is described as creating _________. • service Focuses on keeping customers coming back • ...

CS Crosswords 2024-11-26

CS Crosswords crossword puzzle
Across
  1. Ensuring customers know what to expect in terms of service
  2. The extra effort taken to delight customers beyond their expectations.
  3. A situation that requires immediate action to resolve a customer issue.
  4. Using positive and polite words to convey a message
  5. The state of being dependable and trustworthy.
  6. Building long-term trust and relationships with customers.
  7. This is the process of resolving conflicts peacefully
  8. Maintaining a consistent tone and professionalism across channels.
Down
  1. Providing a quick response to inquiries or complaints.
  2. A person or company that receives goods or services.
  3. The ability to remain calm under pressure.
  4. A friendly and welcoming attitude during customer interactions.
  5. Keeping the customer informed throughout their journey.
  6. Adapting your communication style to suit the customer’s preferences.
  7. Proactively solving problems before they escalate.
  8. Resolving conflicts and disagreements calmly and professionally.
  9. The practice of carefully hearing what someone has to say
  10. The act of solving a problem quickly and effectively.
  11. This is the ability to understand and share the feelings of another.
  12. A system used to track and manage customer interactions.

20 Clues: The ability to remain calm under pressure. • The state of being dependable and trustworthy. • Proactively solving problems before they escalate. • Using positive and polite words to convey a message • A person or company that receives goods or services. • The act of solving a problem quickly and effectively. • This is the process of resolving conflicts peacefully • ...

Customer Service Virtual Holiday Crossword! 2020-11-18

Customer Service Virtual Holiday Crossword! crossword puzzle
Across
  1. decorate our front door
  2. bling out the tree
  3. the big man's ride
  4. he'll find out if you're naughty or nice
  5. what's inside?
  6. don't get caught under this!
  7. they make what he delivers
  8. make sure its clean so he can come in
  9. another word for Christmas
  10. cookie building material
Down
  1. Saint Nick's favorite snack
  2. tree topper
  3. don't drink too much!
  4. he guides the way
  5. give your house the Christmas spirit
  6. make it look like Christmas
  7. it's what bells do
  8. keeps you warm on Christmas eve
  9. they get him where he needs to go

19 Clues: tree topper • what's inside? • he guides the way • bling out the tree • it's what bells do • the big man's ride • don't drink too much! • decorate our front door • cookie building material • they make what he delivers • another word for Christmas • Saint Nick's favorite snack • make it look like Christmas • don't get caught under this! • keeps you warm on Christmas eve • ...

YOU Are an Important Piece of the Puzzle!! 2020-02-25

YOU Are an Important Piece of the Puzzle!! crossword puzzle
Across
  1. Always treat your customers with _______!
  2. Be sure to keep a good ____ when speaking to customers.
  3. We always want to make our customers feel ______.
  4. In order to understand what a customer needs, we must ______ to what they are saying.
  5. To recognize the fact, importance or quality of.
  6. A positive one will make your day better!
  7. Avoiding excessive non-productive time and keeping the customer on track.
  8. Who ties the whole thing together?
  9. Taking personal responsibility for customer's complaints.
  10. "Thank you so much, I appreciate your patience"
  11. Treat each customer as if they're the ____one you'll deal with that day.
  12. "May I have the name of your REP?"
  13. Follow-up questions that we ask when we do not fully understand a situation.
  14. Anticipating problems, heading them off and alerting the customer,
  15. Greet every customer with a _____!
  16. Doing the right thing when no one is looking is to have _________.
Down
  1. "It'll be my pleasure to assist you today"
  2. Customer complaints should be seen as an ___________ to improve service.
  3. When a customer is upset, you must remain ____.
  4. "I'm so sorry to hear that"
  5. Working to gain a clear understanding of the customer's needs and guiding to understand them.
  6. The act of speaking on behalf of or in support of the customer.
  7. Required or expected to justify actions or decisions; responsible
  8. Who are we here to help?
  9. My Oncor Alerts, Post Call Survey, Email, Photo Collection
  10. Delighting your customers means you are _________ their expectations.

26 Clues: Who are we here to help? • "I'm so sorry to hear that" • Who ties the whole thing together? • "May I have the name of your REP?" • Greet every customer with a _____! • Always treat your customers with _______! • A positive one will make your day better! • "It'll be my pleasure to assist you today" • When a customer is upset, you must remain ____. • ...

Customer Service and Sales Vocabulary Review 2021-10-21

Customer Service and Sales Vocabulary Review crossword puzzle
Across
  1. The advantages a customer gains from a product or service
  2. This reflects you as an individual, when it comes to your personal values and beliefs in your everyday life.
  3. People within an organization that depend on anyone else within that organization
  4. When a business sells a product or service to an individual customer for their own use
  5. Information coming directly from customers about the satisfaction or dissatisfaction they feel with a product or service
  6. A document that outlines the company's policies on the way you should conduct yourself at work or when representing your business.
  7. Messages you send others using anything other than words
  8. Challenging or disagreeing with something
  9. The tendency toward uniformity in each occurrence
  10. The process of developing, promoting, and distributing products to satisfy customers' needs and wants
  11. When companies sell their products or services to other businesses
  12. Questions that begin with who, what, where, when, how and why that encourage a response that cannot be answered with one word
Down
  1. People that purchase goods or services from a business
  2. When companies sell their products or services to customers
  3. All the customers the company sells products and/or services to
  4. Acting with integrity by being honest, professional, and fair
  5. Reflects an individual's values and behavior within the workplace.
  6. The process of matching customer needs and wants to the features and benefits of a product or service
  7. The ability to understand and share feelings of another person
  8. When difficult situations arise, where the ethical course of action will not always be clear.
  9. A specific trait about a product or service
  10. A method of marketing and selling goods and services to consumers in their homes or any other location away from the retail store
  11. A question that begins with do, will, can, and are that can be answered with one work and limits the conversation
  12. All the customers the company sells products and/or services to
  13. Where you are lacking the ability to behave with moral principles

25 Clues: Challenging or disagreeing with something • A specific trait about a product or service • The tendency toward uniformity in each occurrence • People that purchase goods or services from a business • Messages you send others using anything other than words • The advantages a customer gains from a product or service • ...

Connections Navigation 2014-03-03

Connections Navigation crossword puzzle
Across
  1. Advance order March 2, 2014
  2. Increased from $6.99 to $7.99
  3. Vendor for 626675 The Lamborghini Murcialago
  4. Premium Assembly Service item
  5. shipping February 28th to March 31st Promotion
  6. February monthly Challenge
  7. Registered Trademark of the Shopping Channel
  8. promo ending March 14
  9. Mother’s Love Duo,
  10. Tool used to obtain Dell tracking numbers
  11. Blockbuster duration
  12. April 1st 2013 job posting
  13. Shipping timeframe 17-21 days
  14. Upsell for Canon
  15. January MVP
  16. self-service tool that enables you to reset or unlock your own password.
  17. new supervisor
Down
  1. March 2 waitlist
  2. Customer service number is 1-800-848-2649
  3. City Tiger Direct items are returned to
  4. Expiry date April 30,2014
  5. Female Host of Employee Recognition Program
  6. Blockbuster effective 25 March, 2014
  7. Post sale with comment code 5631
  8. Tool use to search for shows
  9. RMA # TSC
  10. Upsell weekend winner
  11. No offering ___ will result in a Zero call effective April 1, 2014.
  12. Return fee for item 622287 KRUPS 10 cup coffee maker
  13. Customer assigned Jeffco Fibres tracking number 320698634195

30 Clues: RMA # TSC • January MVP • new supervisor • March 2 waitlist • Upsell for Canon • Mother’s Love Duo, • Blockbuster duration • promo ending March 14 • Upsell weekend winner • Expiry date April 30,2014 • February monthly Challenge • April 1st 2013 job posting • Advance order March 2, 2014 • Tool use to search for shows • Increased from $6.99 to $7.99 • Premium Assembly Service item • ...

Leadership Game 2019-08-17

Leadership Game crossword puzzle
Across
  1. Honesty and integrity
  2. Flexibility
  3. Service Entrepreneurship
  4. Feelers
  5. Solving Technical Credibility
  6. Circle Lively
  7. Enthusiasm
  8. Accountability
  9. Active
Down
  1. Endurance
  2. Adaptability
  3. Smart
  4. Engagers
  5. – confidence Cognitive ability
  6. Informative

15 Clues: Smart • Active • Feelers • Engagers • Endurance • Enthusiasm • Flexibility • Informative • Adaptability • Accountability • Circle Lively • Honesty and integrity • Service Entrepreneurship • – confidence Cognitive ability • Solving Technical Credibility

Leadership Game 2019-08-17

Leadership Game crossword puzzle
Across
  1. Solving Technical Credibility
  2. Circle Lively
  3. Enthusiasm
  4. Engagers
  5. Flexibility
  6. Accountability
  7. Informative
Down
  1. Endurance
  2. Honesty and integrity
  3. Feelers
  4. Active
  5. Adaptability
  6. Smart
  7. Service Entrepreneurship
  8. – confidence Cognitive ability

15 Clues: Smart • Active • Feelers • Engagers • Endurance • Enthusiasm • Flexibility • Informative • Adaptability • Accountability • Circle Lively • Honesty and integrity • Service Entrepreneurship • – confidence Cognitive ability • Solving Technical Credibility

CEM Activity 2018-03-28

CEM Activity crossword puzzle
Across
  1. permission to do transactions out of territory.
  2. It is product of an interaction between an organization and a customer.
  3. real property value.
  4. card issued by a financial company giving the holder an option to borrow funds
  5. service to help customer to avoid future overdraft.
  6. business or establishment of a broker.
  7. Rules made by a government in order to control the way something is done.
Down
  1. easy way to send money internationally.
  2. notifications for customer through online.
  3. Icon to show customer appreciation.
  4. refer to use smartphone device to perform banking navigation.
  5. Phrases that show a customer that you care.
  6. a persons credit score calculated with software from Fair Isaac Corporation.
  7. send and receive money.

14 Clues: real property value. • send and receive money. • Icon to show customer appreciation. • business or establishment of a broker. • easy way to send money internationally. • notifications for customer through online. • Phrases that show a customer that you care. • permission to do transactions out of territory. • service to help customer to avoid future overdraft. • ...

Chapter 1 2018-12-17

Chapter 1 crossword puzzle
Across
  1. is the amount of money requested or exchanged for a product
  2. setting prices for products
  3. is something you need for survival
  4. is to charge the exact amount a customer is willing to pay for an item
  5. is an action that is done for you, usually for a fee
  6. work together as a team to meet customers satisfaction
  7. something you desire, but could live without
  8. physical item that can be touched
  9. utility added when when products are available at convenient places
  10. a product that satisfy human wants and needs
Down
  1. is a route a product takes from a producer to a customer
  2. is communicating with potential customers in an effort to influence their behavior
  3. a customer who buys a product for his or her own use
  4. planning is analyzing the potential of different market places
  5. is a good service or idea
  6. is all personal communications with customers
  7. concept, a cause, an issue, an image, or a philosophy

17 Clues: is a good service or idea • setting prices for products • physical item that can be touched • is something you need for survival • something you desire, but could live without • a product that satisfy human wants and needs • is all personal communications with customers • a customer who buys a product for his or her own use • ...

Review for Unit Test 2021-09-15

Review for Unit Test crossword puzzle
Across
  1. Service marketers have a tough job because they have to market products that are
  2. Marketing encourages people from different countries to __________ frequently.
  3. In charge of writing press release
  4. management involves creating the correct product mix for a business
  5. How does the marketing function of selling benefit society?
  6. Method used to communicate with customers is _______ selling.
  7. provides the basis for all marketing goals and actions
  8. A goal can be evaluated to determine its
  9. Involves the matching and satisfying of customer wants and needs with available goods or services is
  10. activities that are interrelated and similar in purpose are called ____ functions.
  11. careers in marketing ______ and run together
  12. Marketing is described as creating _________.
  13. physical and social characteristics
  14. planning Creating strategies to attract the target customer to a business is
Down
  1. When marketers sort customers psychographically, they divide them by
  2. Communicating information to consumers or clients about products, images, or ideas to achieve the desired outcome
  3. marketing _______ is In charge of figuring out what customers need and want, and why they do what they do
  4. Today’s customers are not influenced by mass marketing alone because they are more
  5. marketing links producers to _________.
  6. service Focuses on keeping customers coming back
  7. Customers perception of _____ influences the process of determining price.
  8. Determines how much gross profit a business will make on a good or service
  9. Keeping up with trends, analyzing sales, negotiating with vendors, and predicting what will sell in the future is ______ and buying
  10. When planning strategies, you want it
  11. Gathering, accessing, synthesizing, evaluating, and disseminating data for use in making business decisions is the responsibility
  12. management involves determining where products will be sold
  13. Hospitals, spas, and churches are examples of _____ marketing

27 Clues: In charge of writing press release • physical and social characteristics • When planning strategies, you want it • marketing links producers to _________. • A goal can be evaluated to determine its • careers in marketing ______ and run together • Marketing is described as creating _________. • service Focuses on keeping customers coming back • ...

March Madness week 1 2016-02-29

March Madness week 1 crossword puzzle
Across
  1. 15. Name the third party vendor we use to ship and track our equipment deliveries
  2. 7. A customer has had the FrontierTV Offer over 12 months and decides to upgrade within the first 12 months. Will their promotional rate be- removed, continue or restart?
  3. 6. A customer has had the FrontierTV Offer for 6 months and decides to upgrade within the first 12 months. Will their promo? Will their promotional rate be- removed, continue or restart?
  4. 12. The 3rd generation of this HDDVR allows you to record up to 16 shows at once?
  5. 20. Customers should be encouraged to take this additional TV service feature, to provide the most benefits possible
Down
  1. 8. What is the name of our HDDVR service that can record up to 12 shows at once?
  2. 4. The quality of service (QoS) this service receives in a triple play for a VantageTV customer is given top priority, over video
  3. 9. Customers setting up this TV service with a 1 year ppp DO qualify for the Amazon Prime offer?
  4. 1. FrontierTV is marketed under the name in Durham, NC?
  5. 17. A customer in an FTTH serviced location is having voice issues. Who places the TT? IHD, FSC, CSR?
  6. 23. Which of these does not allow recording of programs on multiple TVs? Enhanced, standard premium, multi-room
  7. 11. NFL network is available starting at this core TV plan and above in Durham?
  8. 3. What is the maximum amount of streams allowed through VantageTV

13 Clues: 1. FrontierTV is marketed under the name in Durham, NC? • 3. What is the maximum amount of streams allowed through VantageTV • 11. NFL network is available starting at this core TV plan and above in Durham? • 8. What is the name of our HDDVR service that can record up to 12 shows at once? • ...

CS crosswords 2024-11-26

CS crosswords crossword puzzle
Across
  1. Ensuring customers know what to expect in terms of service.
  2. The extra effort taken to delight customers beyond their expectations.
  3. A situation that requires immediate action to resolve a customer issue.
  4. Using positive and polite words to convey a message.
  5. The state of being dependable and trustworthy.
  6. Building long-term trust and relationships with customers.
  7. This is the process of resolving conflicts peacefully.
  8. Maintaining a consistent tone and professionalism across channels.
Down
  1. Providing a quick response to inquiries or complaints.
  2. A person or company that receives goods or services.
  3. The ability to remain calm under pressure.
  4. A friendly and welcoming attitude during customer interactions.
  5. Keeping the customer informed throughout their journey.
  6. Adapting your communication style to suit the customer’s preferences.
  7. Proactively solving problems before they escalate.
  8. Resolving conflicts and disagreements calmly and professionally.
  9. The practice of carefully hearing what someone has to say.
  10. The act of solving a problem quickly and effectively.
  11. This is the ability to understand and share the feelings of another.
  12. A system used to track and manage customer interactions.

20 Clues: The ability to remain calm under pressure. • The state of being dependable and trustworthy. • Proactively solving problems before they escalate. • A person or company that receives goods or services. • Using positive and polite words to convey a message. • The act of solving a problem quickly and effectively. • Providing a quick response to inquiries or complaints. • ...

Customer Centricity 2018-08-13

Customer Centricity crossword puzzle
Across
  1. Gesture of empathy
  2. Great Customer Service Starts with
  3. Sympathetic statements are mostly
  4. Knowledge and ability to convey trust creates
  5. empathy is always to
  6. Empathy is an art of
Down
  1. Without a touch of empathy, the interaction can be
  2. Great Customer Service leads to
  3. Empathy is about standing in someone else's
  4. Customers always expects a
  5. Some of the customers problems may not have a

11 Clues: Gesture of empathy • empathy is always to • Empathy is an art of • Customers always expects a • Great Customer Service leads to • Sympathetic statements are mostly • Great Customer Service Starts with • Empathy is about standing in someone else's • Some of the customers problems may not have a • Knowledge and ability to convey trust creates • ...

Leadership 2019-08-17

Leadership crossword puzzle
Across
  1. Adaptability
  2. Active
  3. Feelers
  4. Honesty and integrity
  5. Informative
  6. Enthusiasm
  7. Endurance
  8. Circle Lively
Down
  1. Engagers
  2. Smart
  3. Accountability
  4. Flexibility
  5. Service Entrepreneurship
  6. Solving Technical Credibility
  7. – confidence Cognitive ability

15 Clues: Smart • Active • Feelers • Engagers • Endurance • Enthusiasm • Flexibility • Informative • Adaptability • Accountability • Circle Lively • Honesty and integrity • Service Entrepreneurship • – confidence Cognitive ability • Solving Technical Credibility

Market Segmentation & Positioning 2023-11-20

Market Segmentation & Positioning crossword puzzle
Across
  1. one of the simplest and most useful tools to marketers
  2. referred to as niche marketing
  3. Neighborhood, Continent, States, Countries, Cities, Urban
  4. Residential, Urban, Arithmetic
  5. (segmentation) the “how”
  6. referred to as mass marketing
Down
  1. (segmentation) the “who”
  2. (segmentation) the “why”
  3. treating customers differently
  4. Infant, Young, Teens, Adult, Old, Seniors
  5. The best among the rest group presenters
  6. focuses on the customer benefits that matter most to different types of customer.
  7. men, women, LGBTQIA+
  8. (segmentation) planning and allocating resources such as budgets and personnel to market targets.
  9. (segmentation) based on product/service uses and customer benefits.
  10. (positioning) nothing special

16 Clues: men, women, LGBTQIA+ • (segmentation) the “who” • (segmentation) the “why” • (segmentation) the “how” • (positioning) nothing special • referred to as mass marketing • treating customers differently • referred to as niche marketing • Residential, Urban, Arithmetic • The best among the rest group presenters • Infant, Young, Teens, Adult, Old, Seniors • ...

Day 14: Curve Ball Crossword Puzzle 2017-04-24

Day 14: Curve Ball Crossword Puzzle crossword puzzle
Across
  1. Performs network queries for Siebel and Legacy services.
  2. New prepaid online billing system that applies charges for the minutes and data used by customers.
  3. A recharge number sold to a customer to recharge their SIM card with money and to extend the card's availability period.
  4. A Tool that gives you access to a summary of your customer’s mobile data usage, with a view of how and when they used their data allowance.
  5. A notification sent to customers for their usages to warn of excess usages, typically with the intention of having it avoided.
  6. Make something active.
  7. The manner or amount of data service being used.
  8. To replenish a prepaid mobile account without extending the validity period.
Down
  1. Alerts sent to customers either by Short Message Service (SMS) or Email.
  2. Wireless access to the internet with the use of a mobile device.
  3. The act of including something as part of a larger amount or group of services like in a mobile plan.
  4. A type of mobile phone account that requires a customer to purchase call credit before services can be used.
  5. A credit for call, text, and data used by a prepaid mobile service.
  6. Self Service Option.
  7. An application that enables you to perform prepaid mobile functions and access customer information collected from our prepaid mobile billing platform.

15 Clues: Self Service Option. • Make something active. • The manner or amount of data service being used. • Performs network queries for Siebel and Legacy services. • Wireless access to the internet with the use of a mobile device. • A credit for call, text, and data used by a prepaid mobile service. • Alerts sent to customers either by Short Message Service (SMS) or Email. • ...

AWS Cloud Practitioner Exam 2022-06-07

AWS Cloud Practitioner Exam crossword puzzle
Across
  1. instance storage
  2. hard_drive
  3. s3 uses this to store objects
  4. object storage
  5. IAM permissions document
  6. rugged device
  7. record API calls
  8. DNS
  9. distinct locations within an AWS Region that are engineered to be isolated from failures
  10. s3 ML service, moves objects to cheaper tier
  11. receives and analyzes logs
Down
  1. email service
  2. cache, close to the customer
  3. parallel file upload, break into chunks
  4. s3 most expensive tier pricing
  5. archive
  6. direct connect useful for this connectivity
  7. url service
  8. s3 single object size limit
  9. load_balancer
  10. file type for web hosting on s3
  11. reliably store data without data loss

22 Clues: DNS • archive • hard_drive • url service • email service • load_balancer • rugged device • object storage • instance storage • record API calls • IAM permissions document • receives and analyzes logs • s3 single object size limit • cache, close to the customer • s3 uses this to store objects • s3 most expensive tier pricing • file type for web hosting on s3 • reliably store data without data loss • ...

Business Terminology 2013-05-02

Business Terminology crossword puzzle
Across
  1. The statistics about the area your business is located in
  2. A business selling or performing a service (example; car wash, hair salon, nail shop, etc.)
  3. The act of meeting people and building relationships with them to help marketing your business
  4. Mailing or eamiling any advertisement, flyer, coupons, etc. Directly to a person's home or email address
  5. The customer who purchases the product or service that a business is selling
  6. The Beautiful , coooolest , inspiring woman in ACTC we know .
  7. The moment or event that causes the customer to decide to purchase your product or service
Down
  1. The group of customers that you are trying to attract and sell your product to
  2. A complete overview of every aspect of a business. Includes info on the prodcut/service, marketing strategies, the target market, financial data, etc.
  3. The general type and catergory, of product or services that a business sells or offers to their customers
  4. A similar business selling similar prodcust or services in a nearby location
  5. A business selling products (clothes, auto supplies)
  6. When a customer tells other people about your product or sevice, wheter good or bad

13 Clues: A business selling products (clothes, auto supplies) • The statistics about the area your business is located in • The Beautiful , coooolest , inspiring woman in ACTC we know . • A similar business selling similar prodcust or services in a nearby location • The customer who purchases the product or service that a business is selling • ...

Sales Training Crossword 2024-09-19

Sales Training Crossword crossword puzzle
Across
  1. Maxi Zoo's main focus
  2. Identifying customer needs
  3. Essential for selling products
  4. Selling additional items
  5. The contact phase
  6. Petstop, Petmania, Petworld
  7. Advantage of selling EL
Down
  1. The main element of customer service
  2. Self-assured
  3. Trend driven
  4. The decision maker
  5. Showing compassion

12 Clues: Self-assured • Trend driven • The contact phase • The decision maker • Showing compassion • Maxi Zoo's main focus • Advantage of selling EL • Selling additional items • Identifying customer needs • Petstop, Petmania, Petworld • Essential for selling products • The main element of customer service

Court/Water Crossword 2016-10-12

Court/Water Crossword crossword puzzle
Across
  1. another name for city attorney
  2. what gets picked up twice a week
  3. center where the sewer department is located
  4. police officer in city hall
  5. company who sends out red light tickets
  6. what we charge customers to set up new service
  7. dirty water that goes down the drain
Down
  1. when a officer pulls you over
  2. what a new customer would have to fill out
  3. another word for getting rid of a ticket
  4. someone who represents you in court
  5. who is in charge in the court room
  6. fee what we charge for storm drains
  7. what holds customer registration
  8. the theme of this week

15 Clues: the theme of this week • police officer in city hall • when a officer pulls you over • another name for city attorney • what gets picked up twice a week • what holds customer registration • who is in charge in the court room • someone who represents you in court • fee what we charge for storm drains • dirty water that goes down the drain • ...

Unit 9 Vocab 2022-12-06

Unit 9 Vocab crossword puzzle
Across
  1. the process of directly approaching employers, by visiting or phone calls, and marketing yourself to them
  2. based on loyalty and encourage consumers to purchase from a particular business or to buy a particular brand
  3. objective and subjective details that can help a potential customer decide what to buy
  4. foretaste means an advanced realization of something to come.
  5. buyer refers to the influences or motivations forces that determine his buying.
Down
  1. a characteristics of a product or service that will persuade people to buy it
  2. goods that are bought and sold
  3. The sales person asks the customer if he or she needs assistance
  4. Are a product's traits or attributes that deliver value to end-users and differentiate a product in the market
  5. Are reasons to purchase based on feelings and emotions.
  6. height, weight, size, shape, or another bodily characteristic.
  7. The term customer benefit is tied to the customer's needs, which are satisfied by a particular product or service.
  8. the process of connecting the things your product helps your customer do (features) to the goals it will help them achieve and the pain points it will help them eliminate.
  9. are a motive that can be defended by reasoning or logical argument.
  10. the salesperson simply welcomes the customer to the store.
  11. provides information about you and your condition
  12. to come near or nearer to something or someone in space, time, quality, or amount

17 Clues: goods that are bought and sold • provides information about you and your condition • Are reasons to purchase based on feelings and emotions. • the salesperson simply welcomes the customer to the store. • foretaste means an advanced realization of something to come. • height, weight, size, shape, or another bodily characteristic. • ...

IDEA TO INNOVATION 2023-06-11

IDEA TO INNOVATION crossword puzzle
Across
  1. A positive outcome or benefit that a customer expects or desires.
  2. The person or group who buys or uses a product or service.
  3. A specific method or approach used to accomplish a task or goal.
  4. A good or service that is offered for sale to customers.
  5. A statement that communicates the unique value that a product or service provides to customers.
  6. The purpose or intended use of a product or service.
  7. A negative experience or problem that a customer wants to avoid.
Down
  1. A novel device, process, or method that has been created or discovered.
  2. The ability to come up with new and original ideas or solutions.
  3. The process of introducing new ideas, methods, or products to the market.

10 Clues: The purpose or intended use of a product or service. • A good or service that is offered for sale to customers. • The person or group who buys or uses a product or service. • A specific method or approach used to accomplish a task or goal. • A negative experience or problem that a customer wants to avoid. • ...

CS crosswords 2024-11-26

CS crosswords crossword puzzle
Across
  1. Ensuring customers know what to expect in terms of service.
  2. The extra effort taken to delight customers beyond their expectations.
  3. A situation that requires immediate action to resolve a customer issue.
  4. Using positive and polite words to convey a message.
  5. The state of being dependable and trustworthy.
  6. Building long-term trust and relationships with customers.
  7. This is the process of resolving conflicts peacefully.
  8. Maintaining a consistent tone and professionalism across channels.
Down
  1. Providing a quick response to inquiries or complaints.
  2. A person or company that receives goods or services.
  3. The ability to remain calm under pressure.
  4. A friendly and welcoming attitude during customer interactions.
  5. Keeping the customer informed throughout their journey.
  6. Adapting your communication style to suit the customer’s preferences.
  7. Proactively solving problems before they escalate.
  8. Resolving conflicts and disagreements calmly and professionally.
  9. The practice of carefully hearing what someone has to say.
  10. The act of solving a problem quickly and effectively.
  11. This is the ability to understand and share the feelings of another.
  12. A system used to track and manage customer interactions.

20 Clues: The ability to remain calm under pressure. • The state of being dependable and trustworthy. • Proactively solving problems before they escalate. • A person or company that receives goods or services. • Using positive and polite words to convey a message. • The act of solving a problem quickly and effectively. • Providing a quick response to inquiries or complaints. • ...

cmmi 2017-12-21

cmmi crossword puzzle
Across
  1. These present challenges for advertisers because pictures of them can’t be shown in print, on television or through social media.
  2. Apparently Dr. Martin’s pet “P.”
  3. Quick action is recommended when marketers see a red one of these.
  4. The difficulty buyers often have in fully evaluating a service prior to purchase stems from the ______ challenge.
  5. All organizations do this.
  6. The _______ of survey questions affects the way surveyed respondents respond.
  7. A food company that introduces new flavors or new recipes for its brands may be attempting to increase customers’ level of _______.
  8. Suppose that a significant number of a shopping mall’s customers avoid the mall at certain times of the day or days of the week because they claim that too many “undesirables” visit the mall during those time periods. This phenomenon could be attributed to a(n) _______ customer mix.
  9. The heterogeneity challenge faced by services marketers is often attributed to the _______ element involved in the delivery of services.
  10. The importance of managing the timing of capacity and demand in a service business stems from the service challenge known as _______.
  11. Proposed “P” that represents the creative aspects of marketing.
  12. On average, U.S. companies lose about _____ percent of their customers annually.
  13. Decision-making should not rely solely on this when the possible consequences of poor decisions can be costly.
  14. The marketing ________ is to ensure that the organization has customers.
  15. This type of management is often used by service organizations. It refers to the series of interrelated action steps involved in the provision of a service.
  16. Approximate percentage increase in profitability for firms that improve their customer retention rate from 80 to 85 percent.
  17. It is usually easier to prevent customers from _______ than it is to get them back after they’ve already done so.
  18. Step in the management process in which objectives are typically established.
  19. Involves identification of gaps between planned objectives and outcomes.
  20. This approach is helpful in understanding the general process by which prospective customers transition into customers.
  21. He first asserted that “the customer is always right.”
  22. It may take years to build ______, but only an instant to destroy it.
Down
  1. Frederick gained a competitive advantage in the marketplace when he began including ______ with some of the hardware items his company sold.
  2. Highly-relevant proposed element of the marketing mix for service organizations.
  3. What was once thought of in terms of handling customer complaints is now thought of in terms of service ________.
  4. The marketing mix consists of the major categories of the most ____________ factors that affect marketing performance.
  5. Described as the flour in the customer retention cake mix.
  6. Encouraging customers to collect items of merchandise in a series is an example of _____ purchases.
  7. The importance of service providers’ interpersonal skills is accentuated in businesses where customers and employees must interact with each other to co-create the service. This phenomena has to do with the _______ challenge.
  8. Jobs today that require no interaction with other people.
  9. ______ is an acronym that represents four categories of challenges that service marketers often face.
  10. Metaphorically, what holds brand-related information and market impressions of the brand.
  11. Managers who subscribe to the philosophy of ______ marketing are likely to believe that customer-contact employees will take care of customers when they (managers) take care of the employees.
  12. Customers’ loyalty to a brand quite often starts much earlier than this.
  13. When the ideal target market is not known, organizations sometimes use ______ appeals to allow likely customers to self-select into what becomes a more precisely-defined target market in the future.
  14. Expressions of gratitude help to _____ relationships with customers.
  15. These criteria may be used in an organization by decision-makers, but are not always defensible.
  16. Organizations customize a unique marketing mix for each of their ________ markets.
  17. This environment includes an ever-changing world of evolving technologies, demographic shifts, emerging social trends and economic fluctuations, among other characteristics.
  18. These costs are paid by customers and could be monetary or nonmonetary.
  19. Fifth step in the management process.
  20. Potentially effective promotional tools for prospective customers categorized near the narrow end of the marketing funnel.

42 Clues: All organizations do this. • Apparently Dr. Martin’s pet “P.” • Fifth step in the management process. • He first asserted that “the customer is always right.” • Jobs today that require no interaction with other people. • Described as the flour in the customer retention cake mix. • Proposed “P” that represents the creative aspects of marketing. • ...

Entrepreneurship Standard 4 2024-04-19

Entrepreneurship Standard 4 crossword puzzle
Across
  1. products identity
  2. Age, Gender, Race, Ethnicity, etc
  3. way of communicating with customer
  4. placing a value on a good or service
Down
  1. use of internet to purchase product
  2. logo or symbol consumers first see
  3. how product gets to customer
  4. Usage rates and shopping patterns
  5. shared attitudes and values
  6. can be a good or service

10 Clues: products identity • can be a good or service • shared attitudes and values • how product gets to customer • Usage rates and shopping patterns • Age, Gender, Race, Ethnicity, etc • logo or symbol consumers first see • way of communicating with customer • use of internet to purchase product • placing a value on a good or service

THE CROSSWORD 2024-09-24

THE CROSSWORD crossword puzzle
Across
  1. network
  2. confidence
  3. Work
  4. intelligence
  5. resolution
  6. management
  7. making
Down
  1. solving
  2. service
  3. skills
  4. management
  5. ethic
  6. thinking

13 Clues: Work • ethic • skills • making • solving • network • service • thinking • confidence • management • resolution • management • intelligence

Business words (15-20 words) 2024-10-03

Business words (15-20 words) crossword puzzle
Across
  1. vuosittainen
  2. osasto
  3. palvelu
  4. tuotteet
  5. tappio
  6. voitto
  7. ostaja
Down
  1. budjetti
  2. konkurssi
  3. myyjä
  4. yritys
  5. asiakas

12 Clues: myyjä • osasto • yritys • tappio • voitto • ostaja • palvelu • asiakas • budjetti • tuotteet • konkurssi • vuosittainen

CEM 2018-03-28

CEM crossword puzzle
Across
  1. , It is product of an interaction between an organization and a customer.
  2. , send and receive money.
  3. , Icon to show customer appreciation.
  4. , service to help customer to avoid future overdraft.
  5. , permission to do transactions out of territory.
  6. , real property value.
Down
  1. , person credit score calculated with software from Fair Isaac Corporation.
  2. , notifications for customer through online.
  3. , easy way to send money internationally.
  4. , Rules made by a government in order to control the way something is done.
  5. , refer to use smartphone device to perform banking navigation.
  6. , Phrases that show a customer that you care.

12 Clues: , real property value. • , send and receive money. • , Icon to show customer appreciation. • , easy way to send money internationally. • , notifications for customer through online. • , Phrases that show a customer that you care. • , permission to do transactions out of territory. • , service to help customer to avoid future overdraft. • ...

Customer Service Tips #16-24 2020-11-05

Customer Service Tips #16-24 crossword puzzle
Across
  1. NEVER tell the customer that he/she is _____________.
  2. ALWAYS anticipate problems and have solutions _____________.
  3. Be knowledgeable of the company, its products and _____________.
  4. If the solution is _____________ to the customer, ask the customer what solution would be satisfactory.
  5. ALWAYS greet customers with eye contact and a _____________.
  6. Always treat a customer's telephone call as though it were a personal _____________ to your business.
  7. Give all callers the courteous attention they _____________.
  8. Always _____________ with your voice when talking to a customer on the telephone.
  9. One of the most common customer pet peeves is: being _____________ by other customers or activities.
  10. NEVER tell a customer, "I don't _____________."
Down
  1. Apologize for any _____________ they (the customer) may have experienced.
  2. If the customer's solution falls within the scope of company policy and/or you have the authority to grant the solution, act on the solution as _____________ as possible.
  3. ALWAYS maintain your _____________ around customers.
  4. Ask questions to help _____________ your understanding of the situation...
  5. One thing customers do like is: doing business where they know they will be treated _____________ if a problem arises.
  6. Listen _____________ to everything the customer has to say.
  7. NEVER tell the customer your problems or discuss personal business with co-workers while _____________ are around.
  8. While handling a customer complaint, the question of who is at fault should never take _____________ over resolving the complaint in favor of customer satisfaction.
  9. ALWAYS thank them (the customer) for pointing out problems to you--it's your opportunity to _____________ a situation so that it will not occur again.
  10. One thing customers do like is: doing business with _____________ people.

20 Clues: NEVER tell a customer, "I don't _____________." • ALWAYS maintain your _____________ around customers. • NEVER tell the customer that he/she is _____________. • Listen _____________ to everything the customer has to say. • ALWAYS anticipate problems and have solutions _____________. • ALWAYS greet customers with eye contact and a _____________. • ...

CS-CA Manual Crossword 2022-10-14

CS-CA Manual Crossword crossword puzzle
Across
  1. Process we follow to overcome objections
  2. If the customer is getting upset, we want to _________ to the customer.
  3. Electronic part that controls the air flow to the intake system
  4. Daily mileage is equal to or higher than 100 miles per day
  5. Goal to focus on helping customers understand how our ________ benefit them.
  6. The guide used to show how much a mechanic's time for a repair
  7. The disassembly of a mechanical item.
  8. The 'O' in AIOA
  9. ________ listen and take notes.
  10. We turn a negative into a _______.
  11. Brake pads, rubber hoses, belts, rotors are
  12. What tool is used to verify the time it takes to complete a repair
Down
  1. No matter how the call goes we do our ________ best that the customer feels helped.
  2. Accountability, continuous improvement, excellent customer service and ________.
  3. I apologize for the ____________.
  4. Result of oxidation and/or contamination of engine oil
  5. Handling negative reviews, shift the focus to value and positive _______.
  6. Customer agrees with you by giving a
  7. You use this to get on the customers page
  8. It is not ok to be rude or tell the customer to ___ __ _____!
  9. Incorrect denials is ok to call
  10. Customer threatens or calls in with a ______, use judgement & tread lightly
  11. Engine, transmission, differentials, transfer case, turbos are a part of the
  12. Build value and _______ the customer on the claims process and how it works.
  13. Mechanical breakdown insurance for California customers

25 Clues: The 'O' in AIOA • Incorrect denials is ok to call • ________ listen and take notes. • I apologize for the ____________. • We turn a negative into a _______. • Customer agrees with you by giving a • The disassembly of a mechanical item. • Process we follow to overcome objections • You use this to get on the customers page • Brake pads, rubber hoses, belts, rotors are • ...

Business 2024-10-09

Business crossword puzzle
Across
  1. TUOTE
  2. SÄHKÖPOSTI
  3. TILAUS
  4. VAHVISTUS
  5. PALVELU
Down
  1. ASIAKAS
  2. KIITOS
  3. TOIMITUS
  4. APU
  5. TARJOUS
  6. TOIMISTO
  7. HINTA

12 Clues: APU • TUOTE • HINTA • KIITOS • TILAUS • ASIAKAS • TARJOUS • PALVELU • TOIMITUS • TOIMISTO • VAHVISTUS • SÄHKÖPOSTI

BPO CROSSWORD 2025-01-13

BPO CROSSWORD crossword puzzle
Across
  1. Outsourcing services to companies located within the same country.
  2. Hiring service providers located in different countries, often to reduce costs.
  3. A contract outlining expected service standards and performance metrics between provider and client.
Down
  1. Hiring third-party service providers to handle specific business functions or processes.
  2. Strategies and tools used to manage interactions with customers, enhancing satisfaction and loyalty.
  3. Delegating specific tasks or functions to external service providers.
  4. A centralized office used for receiving or transmitting a large volume of requests by telephone.
  5. Customer-facing operations, including sales and customer support services.
  6. Metrics used to evaluate the success and efficiency of BPO services (e.g., response time, customer satisfaction).
  7. Support operations that do not interact directly with customers (e.g., accounting, IT, HR).

10 Clues: Outsourcing services to companies located within the same country. • Delegating specific tasks or functions to external service providers. • Customer-facing operations, including sales and customer support services. • Hiring service providers located in different countries, often to reduce costs. • ...

Sales Vocabulary 2020-07-29

Sales Vocabulary crossword puzzle
Across
  1. Amount of things sold or completed payments
  2. A person using your company's services
  3. A promise made by a company
  4. The amount one item costs
  5. A seller of a product or material
  6. call A prearranged phone call for a purchase
  7. Someone representing a company, abbreviation
  8. A potential client or customer
  9. Bad or damaged
  10. How to give a product back to the seller
  11. Someone shopping for a product or service
  12. Referred by another buyer or friend
  13. A much lower price than expected
Down
  1. A paper statement with the details of a sale
  2. Free of charge
  3. The full advertised amount for a product
  4. state how an invoice will be paid
  5. An estimate of the costs for an item
  6. A business that provides materials or products
  7. Time to try a service free of charge
  8. A phone call to a stranger to get a sale
  9. To purchase large amounts of one product

22 Clues: Free of charge • Bad or damaged • The amount one item costs • A promise made by a company • A potential client or customer • A much lower price than expected • state how an invoice will be paid • A seller of a product or material • Referred by another buyer or friend • An estimate of the costs for an item • Time to try a service free of charge • ...

SSA 31-33 2017-09-22

SSA 31-33 crossword puzzle
Across
  1. The ______ credit must not exceed $100.
  2. ______customers mean additional revenue generation for USPS.
  3. PS Form 1412 is the ______ Financial Report.
  4. Bi-weekly USPS publication.
  5. SSK means ______.
  6. Carelessness can result in ______.
  7. Use of retail equipment allows SSAs to handle customer business with greater ______.
  8. PS Form 17 is for stamp ______ and return.
  9. The Postal Service must ______ to changing customer needs.
  10. Using retail equipment provides SSAs with many ______.
  11. ______ is the value of stamp stock and money orders consigned to a SSA.
  12. Keep ______ and physically alert.
Down
  1. SSAs are responsible for ______ recording of each transaction.
  2. ______ is power.
  3. Today's customers want ______.
  4. Do not engage in ______.
  5. SIA means Segmented ______ Accountability.
  6. Safety is the ______ of every USPS employee.
  7. Being informed means being ______.
  8. There are ______ types of Unit Accountability.
  9. Do not operate equipment without proper ______.
  10. Do not operate ______ or defective equipment.
  11. How the Postal Service does business is ______ changing.

23 Clues: ______ is power. • SSK means ______. • Do not engage in ______. • Bi-weekly USPS publication. • Today's customers want ______. • Keep ______ and physically alert. • Being informed means being ______. • Carelessness can result in ______. • The ______ credit must not exceed $100. • SIA means Segmented ______ Accountability. • PS Form 17 is for stamp ______ and return. • ...

jobs 2023-11-29

jobs crossword puzzle
Across
  1. Restaurant server providing customer dining service (man)
  2. Retail employee assisting customers with purchases.
  3. Technical professional designing and implementing solutions.
  4. Laborer in manufacturing and production settings.
  5. Mental health expert studying and treating behavior and emotions.
  6. Creator of interactive digital entertainment software.
  7. Educator guiding students in a learning environment.
  8. Professional transporting passengers for hire.
Down
  1. Researcher exploring and discovering scientific knowledge.
  2. Leadership role overseeing organizational tasks and teams.
  3. News reporter investigating and writing stories.
  4. Law enforcement officer ensuring public safety (woman)
  5. Restaurant server providing customer dining service (woman)
  6. Healthcare professional delivering patient care and support.
  7. Administrative support managing front office tasks.
  8. Elected representative shaping public policies and governance.
  9. Culinary expert directing kitchen operations and food preparation.
  10. Law enforcement officer ensuring public safety (man)
  11. Medical practitioner diagnosing and treating illnesses.
  12. Coffee shop worker specializing in preparing and serving beverages.

20 Clues: Professional transporting passengers for hire. • News reporter investigating and writing stories. • Laborer in manufacturing and production settings. • Retail employee assisting customers with purchases. • Administrative support managing front office tasks. • Law enforcement officer ensuring public safety (man) • Educator guiding students in a learning environment. • ...

Social Customer Service 2019-05-21

Social Customer Service crossword puzzle
Across
  1. A type of automated artificial intelligence tool used to converse with users
  2. A prediction of the net profit attributed to the entire future relationship with a customer
  3. An app that enables users to message each other instantaneously – usually on a smartphone
Down
  1. Tracking conversations online for mentions of your product, brand, or competitors
  2. A social media user with a large audience who can drive awareness about a topic, product, or service
  3. The interaction between people and brands on social networks.
  4. A social media user who makes offensive or annoying postings which provoke other users
  5. Someone who talks favorably about a brand or product, and passes on positive word-of-mouth to other people.
  6. The potential audience that a message can reach

9 Clues: The potential audience that a message can reach • The interaction between people and brands on social networks. • A type of automated artificial intelligence tool used to converse with users • Tracking conversations online for mentions of your product, brand, or competitors • ...

Customer service week 2024-09-11

Customer service week crossword puzzle
Across
  1. tailoring products or services to individual customer preferences.
  2. the ability to adjust to new conditions or changes.
  3. the application of scientific knowledge for practical purposes.
  4. the exchange of information and ideas between individuals or groups.
  5. the introduction of new ideas, methods, or products.
  6. a multichannel approach to sales that provides a seamless customer experience across all channels.
Down
  1. achieving maximum productivity with minimum wasted effort or expense.
  2. working together with others towards a common goal.
  3. the use of technology to perform tasks without human intervention.

9 Clues: working together with others towards a common goal. • the ability to adjust to new conditions or changes. • the introduction of new ideas, methods, or products. • the application of scientific knowledge for practical purposes. • tailoring products or services to individual customer preferences. • the use of technology to perform tasks without human intervention. • ...

ENTREPRENEURSHIP 2023-06-13

ENTREPRENEURSHIP crossword puzzle
Across
  1. The first aspect (part) of the SWOT analysis
  2. A business or person in the same business as YOU
  3. Calculating the cost of the product or service by an entrepreneur
  4. "Business ........" A written document that shows how you plan to market your goods and services
  5. Part of the 4Ps of marketing
  6. Fake money
  7. Selling goods in large quantities to retailers
  8. "Bureau de ....." (Business of exchanging currency)
  9. Type of business, doing something for a customer at a fee
Down
  1. Selling goods repackaged in small quantities directly to customers
  2. Selling at a lower price than was bought at
  3. "Word of .........." (Best way of advertising)
  4. The process of setting a price to a product or service
  5. Because of doing business at a calculated risk, an entrepreneur is well known as?
  6. A commodity (tangible thing)offered for sale
  7. Extra money earned after doing business
  8. Identifies the needs of the community and turns it into a profit making business
  9. The crime of stealing or illegally obtaining money by deceiving the customer
  10. "...... Analysis" An analysis done by comparing ones business with others doing the same business
  11. A job done for a long time
  12. The process of promoting, distribution and selling of a product or service
  13. Part of the 4Ps of marketing, it refers to location of selling place

22 Clues: Fake money • A job done for a long time • Part of the 4Ps of marketing • Extra money earned after doing business • Selling at a lower price than was bought at • The first aspect (part) of the SWOT analysis • A commodity (tangible thing)offered for sale • "Word of .........." (Best way of advertising) • Selling goods in large quantities to retailers • ...

Customer Service in Nursing 2022-10-05

Customer Service in Nursing crossword puzzle
Across
  1. Knock on the
  2. Identify
  3. Maintain the clients____ at all times
  4. Identify the
  5. Immediately report
  6. Wash hands with soap and water for
Down
  1. Protect the residents clothes during a meal
  2. Provide
  3. Tell the patient what you are going to
  4. After a fall CNAS need to provide a
  5. Must be in reach at all times
  6. Weights must be obtained on
  7. Wash your

13 Clues: Provide • Identify • Wash your • Knock on the • Identify the • Immediately report • Weights must be obtained on • Must be in reach at all times • Wash hands with soap and water for • After a fall CNAS need to provide a • Maintain the clients____ at all times • Tell the patient what you are going to • Protect the residents clothes during a meal

Viiz Customer Service Week 2019-09-16

Viiz Customer Service Week crossword puzzle
Across
  1. A public telephone that offers pay per use services
  2. A wireless phone service
  3. Where to refer customer to who are looking for a phone number
  4. Name of our Company!
  5. Manitoba Telephone Service Company Name
Down
  1. Major USA Telephone Provider
  2. The type of call where the caller pays for the call on their phone bill
  3. The most important service of our day to day operations
  4. The type of call where the destination pays for the call
  5. Your overall job title!
  6. A wireline phone service
  7. Major Canadian Telephone Provider
  8. Acronym for Public Safety Answering Point

13 Clues: Name of our Company! • Your overall job title! • A wireless phone service • A wireline phone service • Major USA Telephone Provider • Major Canadian Telephone Provider • Manitoba Telephone Service Company Name • Acronym for Public Safety Answering Point • A public telephone that offers pay per use services • The most important service of our day to day operations • ...

Tips of the trade 2024-01-11

Tips of the trade crossword puzzle
Across
  1. put this in the special instructions in IPMS if a service run is applied(2 words)
  2. this type of call first lets the customer know what service we will be performing
  3. ask if there is an issue with this when scheduling a treatment for flies
  4. this light must be turned off if we are fogging for a treatment
  5. the billing type that we want all of our customers to be
  6. prepay for a year of turf services code
Down
  1. use this service if there are no known issues(2 words)
  2. we do not offer this service with a one shot for mice
  3. something we cannot schedule with a customer(2 words)
  4. put this in IPMS if the customer wants to skip their ESP

10 Clues: prepay for a year of turf services code • we do not offer this service with a one shot for mice • something we cannot schedule with a customer(2 words) • use this service if there are no known issues(2 words) • the billing type that we want all of our customers to be • put this in IPMS if the customer wants to skip their ESP • ...

CMMI Exam (part 2 of 2) 2017-12-21

CMMI Exam (part 2 of 2) crossword puzzle
Across
  1. This approach is helpful in understanding the general process by which prospective customers transition into customers.
  2. The marketing ________ is to ensure that the organization has customers.
  3. These criteria may be used in an organization by decision-makers, but are not always defensible.
  4. The difficulty buyers often have in fully evaluating a service prior to purchase stems from the ______ challenge.
  5. Step in the management process in which objectives are typically established.
  6. The marketing mix consists of the major categories of the most ____________ factors that affect marketing performance.
  7. The importance of service providers’ interpersonal skills is accentuated in businesses where customers and employees must interact with each other to co-create the service. This phenomena has to do with the _______ challenge.
  8. When the ideal target market is not known, organizations sometimes use ______ appeals to allow likely customers to self-select into what becomes a more precisely-defined target market in the future.
  9. These costs are paid by customers and could be monetary or nonmonetary.
  10. What was once thought of in terms of handling customer complaints is now thought of in terms of service ________.
  11. He first asserted that “the customer is always right.”
Down
  1. The heterogeneity challenge faced by services marketers is often attributed to the _______ element involved in the delivery of services.
  2. This environment includes an ever-changing world of evolving technologies, demographic shifts, emerging social trends and economic fluctuations, among other characteristics.
  3. Quick action is recommended when marketers see a red one of these.
  4. The importance of managing the timing of capacity and demand in a service business stems from the service challenge known as _______.
  5. This type of management is often used by service organizations. It refers to the series of interrelated action steps involved in the provision of a service.
  6. Suppose that a significant number of a shopping mall’s customers avoid the mall at certain times of the day or days of the week because they claim that too many “undesirables” visit the mall during those time periods. This phenomenon could be attributed to a(n) _______ customer mix.
  7. The _______ of survey questions affects the way surveyed respondents respond.
  8. These present challenges for advertisers because pictures of them can’t be shown in print, on television or through social media.

19 Clues: He first asserted that “the customer is always right.” • Quick action is recommended when marketers see a red one of these. • These costs are paid by customers and could be monetary or nonmonetary. • The marketing ________ is to ensure that the organization has customers. • Step in the management process in which objectives are typically established. • ...

Vocab Review 2023-01-05

Vocab Review crossword puzzle
Across
  1. To restate the meaning of a statement
  2. Payment when item sells
  3. Encouraging a customer to decide between two items
  4. Phone solicitation to make a sale
  5. A first attempt to get a customer’s agreement to buy
  6. Locating potential customers without checking leads
  7. Concerns, hesitations, doubts
  8. Vocabulary used with industrial buyers
  9. Objection based on misinformation
  10. Helpful for future sales
  11. Initial approach involving business etiquette
  12. Facial expressions, hand motions, and eye movements
  13. Used when the buying signal is strong
  14. Logical reason for making a purchase
  15. Offering a customer a payment plan for a purchase
  16. Objection returned as a selling point
Down
  1. A personal characteristic that allows for successful a sale in the future
  2. A neutral person or previous customer
  3. Direct contact between a salesperson and a customer
  4. Companies in touch with customers via Facebook and Twitter
  5. Recommending a different product
  6. Product or service offered, how much, at what price
  7. Inquiring about a customer needing assistance
  8. Reasons for not buying or seeing a salesperson
  9. Sales exchanges between two or more companies
  10. Reinforce a customer’s buying decision
  11. Way to determine needs
  12. A product feature that benefits the customer
  13. To analyze what has occurred
  14. Face-to-face meeting with a customer
  15. Gather information about customers and advise on products suited to need
  16. Help customers make satisfying buying decisions with ongoing relationship

32 Clues: Way to determine needs • Payment when item sells • Helpful for future sales • To analyze what has occurred • Concerns, hesitations, doubts • Recommending a different product • Phone solicitation to make a sale • Objection based on misinformation • Face-to-face meeting with a customer • Logical reason for making a purchase • A neutral person or previous customer • ...

CR Crossword 2022-11-21

CR Crossword crossword puzzle
Across
  1. Likes to chase mice
  2. Flying mammal
  3. The person who assists our customers in store.
  4. A customer may ask for this if an item goes on sale.
  5. Has a trunk
  6. If an item tears, a manager may consider the item this.
  7. The day after Thanksgiving.
Down
  1. Our department is called Customer what.
  2. Large marsupial
  3. Man's best friend
  4. We can give the customer this for bad service.
  5. A customer may ask you to have the store do this if an item is lower in price online.
  6. The day we eat Turkey.

13 Clues: Has a trunk • Flying mammal • Large marsupial • Man's best friend • Likes to chase mice • The day we eat Turkey. • The day after Thanksgiving. • Our department is called Customer what. • The person who assists our customers in store. • We can give the customer this for bad service. • A customer may ask for this if an item goes on sale. • ...

CUSTOMER SERVICE/6.1.1. 2021-09-21

CUSTOMER SERVICE/6.1.1. crossword puzzle
Across
  1. Provide customer with timing expectations
  2. Assure the conversation is being noted
  3. Ask questions and seek clarification
  4. Privacy Protection
  5. "Thank you for calling Honda Financial Sevices, how can I help you?"
Down
  1. "Thank you for being a loyal Acura customer"
  2. LES waits for customer to finish speaking before responding
  3. Champion for the customer
  4. Provide correct and complete explanations

9 Clues: Privacy Protection • Champion for the customer • Ask questions and seek clarification • Assure the conversation is being noted • Provide customer with timing expectations • Provide correct and complete explanations • "Thank you for being a loyal Acura customer" • LES waits for customer to finish speaking before responding • ...

CUSTOMER SERVICE/6.1.1. 2021-09-21

CUSTOMER SERVICE/6.1.1. crossword puzzle
Across
  1. Provide customer with timing expectations
  2. Assure the conversation is being noted
  3. Ask questions and seek clarification
  4. Privacy Protection
  5. "Thank you for calling Honda Financial Sevices, how can I help you?"
Down
  1. "Thank you for being a loyal Acura customer"
  2. LES waits for customer to finish speaking before responding
  3. Champion for the customer
  4. Provide correct and complete explanations

9 Clues: Privacy Protection • Champion for the customer • Ask questions and seek clarification • Assure the conversation is being noted • Provide customer with timing expectations • Provide correct and complete explanations • "Thank you for being a loyal Acura customer" • LES waits for customer to finish speaking before responding • ...

Customer Service Week 2022-09-06

Customer Service Week crossword puzzle
Across
  1. Location where you might find Michael Farrugia's office.
  2. Common term for a cabinet end panel in QLD
  3. as one door opens
  4. Name of the Hafele OHA mobile showroom
  5. Cabinets, Benchtops, Doors.
Down
  1. where Hafele Australia first called home
  2. now copied all over the world, Hafele invented this in 1983
  3. style of a hinge component
  4. term for the OHA range with the fold 40 system

9 Clues: as one door opens • style of a hinge component • Cabinets, Benchtops, Doors. • Name of the Hafele OHA mobile showroom • where Hafele Australia first called home • Common term for a cabinet end panel in QLD • term for the OHA range with the fold 40 system • Location where you might find Michael Farrugia's office. • ...

Customer Service Qualities 2023-06-01

Customer Service Qualities crossword puzzle
Across
  1. in a way that can be trusted
  2. the feeling you show when you accept that different customs or cultures are different from your own and behave towards them in a way that would not cause offence
  3. happening at the best possible moment
  4. taking action by causing change and not only reacting to change when it happens
  5. polite and showing respect
  6. understanding what other people need, and being helpful and kind to them
Down
  1. in a way that is correct, exact, and without any mistakes
  2. saying or doing something as a reaction to something or someone, especially in a quick or positive way
  3. the ability to do something well

9 Clues: polite and showing respect • in a way that can be trusted • the ability to do something well • happening at the best possible moment • in a way that is correct, exact, and without any mistakes • understanding what other people need, and being helpful and kind to them • taking action by causing change and not only reacting to change when it happens • ...

Customer Service Week Survivor 2020-10-01

Customer Service Week Survivor crossword puzzle
Across
  1. The container where "Survivor" contestants place their votes.
  2. American education advocate known for commitment to promoting public education.
  3. An item that holds fire, which represents a castaway's "life" in the game.
  4. The tool used in Contact Center to "survive" each day, allowing us to connect to customers via phone, email and chat.
  5. Competition in which the "Survivor" contestants vie for reward or immunity.
  6. A group of recently eliminated "Survivor" contestants who will decide the Sole Survivor from the finalists.
Down
  1. the paper used by "Survivor" contestants when voting.
  2. The act of deciding who goes home or who eventually wins "Survivor".
  3. A chance offered to castaways to switch "Survivor" tribes.
  4. A group of people who band together for strategic purpose.
  5. The elimination ceremony and the place where "Survivor" contestants are voted out.
  6. A hut built by castaways on the island; a place where castaways eat and sleep.
  7. Host of "Survivor"

13 Clues: Host of "Survivor" • the paper used by "Survivor" contestants when voting. • A chance offered to castaways to switch "Survivor" tribes. • A group of people who band together for strategic purpose. • The container where "Survivor" contestants place their votes. • The act of deciding who goes home or who eventually wins "Survivor". • ...

customer service unit 3 2021-08-17

customer service unit 3 crossword puzzle
Across
  1. Statement that something is unsatisfactory or unacceptable
  2. Thing or things belonging to someone
  3. The process of getting) knowledge or skill from doing, seeing, or feeling things
  4. Chart showing the departure and arrival times of trains, buses, or aircraft
  5. Word describing building a fairer society
  6. The way that someone or something looks
Down
  1. Division of a large organisation such as a government, university, or business, dealing with a specific area of activity
  2. The ability to think about or plan the future with imagination or wisdom
  3. Person who wants to use your service or product
  4. Question, especially one expressing doubt or requesting information
  5. Adverb describing how fast we should respond to customers
  6. Set of laws
  7. Pay back (money), typically to a customer who is not satisfied with goods or services bought.

13 Clues: Set of laws • Thing or things belonging to someone • The way that someone or something looks • Word describing building a fairer society • Person who wants to use your service or product • Adverb describing how fast we should respond to customers • Statement that something is unsatisfactory or unacceptable • ...

Unit 6: Customer service 2015-11-14

Unit 6: Customer service crossword puzzle
Across
  1. something good that happens or that you receive because of something that you have done
  2. a plan or method for achieving something, especially over a long period of time
  3. remaining faithful
  4. a reduction in the price of something
  5. pleased with what has happened or with what you have achieved
  6. someone or something that takes the place or does the job of another
  7. that cannot be done
  8. to officially suggest that someone should be given a job, or that someone or something should receive a prize
Down
  1. a document that you get from someone showing that you have given them money or goods
  2. a small coloured bag of thin rubber that you fill with air, used as a child’s toy or a decoration
  3. cannot be trusted to work well
  4. not happy with sb/sth
  5. willing to help

13 Clues: willing to help • remaining faithful • that cannot be done • not happy with sb/sth • cannot be trusted to work well • a reduction in the price of something • pleased with what has happened or with what you have achieved • someone or something that takes the place or does the job of another • a plan or method for achieving something, especially over a long period of time • ...

Waiting line 2023-01-03

Waiting line crossword puzzle
Across
  1. Customer behaviour where customer does not join the queue
  2. Carwash is an example of single channel … type queue
  3. Type of queue indicated by number of rickshaw drivers waiting at CNG station
  4. Arrival pattern is normally described by … in Model 1
  5. Service pattern normally follows … in Model 1
Down
  1. Service pattern indicated by time spent by people in shopping at Westside
  2. lamda/mu indicates…
  3. Customer behaviour of leaving the queue before being serviced
  4. Customer switches line before servicing

9 Clues: lamda/mu indicates… • Customer switches line before servicing • Service pattern normally follows … in Model 1 • Carwash is an example of single channel … type queue • Arrival pattern is normally described by … in Model 1 • Customer behaviour where customer does not join the queue • Customer behaviour of leaving the queue before being serviced • ...

SCOPE OF SUPPORT (GEN6675) 2023-06-07

SCOPE OF SUPPORT (GEN6675) crossword puzzle
Across
  1. Customer: I can't record from my shows on my cable box
  2. Customer: I'd like to cancel a transfer order
  3. Technician: I have an open order that needs to be closed
  4. Customer: I just received my SIMM card and need help installing.
  5. Customer: I'm moving but don't have account at new address
  6. Customer: I'd like to cancel my internet service
  7. Customer: I'd like to change my service to seasonal status
  8. Customer: I have special pricing thru my building and unable to connect.
  9. Transfer type to retention
Down
  1. Customer: I'd like to change my telephone number
  2. Technician: I have an open order that needs internet added to account.
  3. Customer: I'd like to migrate my Time Warner account to Spectrum.
  4. Misspelled name (Spelling Correction)
  5. Customer: I just had my account created a few minutes ago and would like to change my order from mailout to store pickup.
  6. Customer: I forgot what my tech appointment is tomorrow

15 Clues: Transfer type to retention • Misspelled name (Spelling Correction) • Customer: I'd like to cancel a transfer order • Customer: I'd like to change my telephone number • Customer: I'd like to cancel my internet service • Customer: I can't record from my shows on my cable box • Customer: I forgot what my tech appointment is tomorrow • ...

jobs 2023-11-29

jobs crossword puzzle
Across
  1. Medical practitioner diagnosing and treating illnesses.
  2. Elected representative shaping public policies and governance.
  3. Laborer in manufacturing and production settings.
  4. Law enforcement officer ensuring public safety (man)
  5. Retail employee assisting customers with purchases.
  6. Healthcare professional delivering patient care and support.
  7. Law enforcement officer ensuring public safety (woman)
  8. News reporter investigating and writing stories.
  9. Technical professional designing and implementing solutions.
  10. Educator guiding students in a learning environment.
  11. Administrative support managing front office tasks.
Down
  1. Researcher exploring and discovering scientific knowledge.
  2. Coffee shop worker specializing in preparing and serving beverages.
  3. Restaurant server providing customer dining service (man)
  4. Creator of interactive digital entertainment software.
  5. Mental health expert studying and treating behavior and emotions.
  6. Professional transporting passengers for hire.
  7. Leadership role overseeing organizational tasks and teams.
  8. Restaurant server providing customer dining service (woman)
  9. Culinary expert directing kitchen operations and food preparation.

20 Clues: Professional transporting passengers for hire. • News reporter investigating and writing stories. • Laborer in manufacturing and production settings. • Retail employee assisting customers with purchases. • Administrative support managing front office tasks. • Law enforcement officer ensuring public safety (man) • Educator guiding students in a learning environment. • ...

jobs 2023-11-29

jobs crossword puzzle
Across
  1. Researcher exploring and discovering scientific knowledge.
  2. Leadership role overseeing organizational tasks and teams.
  3. Administrative support managing front office tasks.
  4. Law enforcement officer ensuring public safety (man)
  5. Professional transporting passengers for hire.
  6. Law enforcement officer ensuring public safety (woman)
  7. Healthcare professional delivering patient care and support.
Down
  1. Laborer in manufacturing and production settings.
  2. Retail employee assisting customers with purchases.
  3. Educator guiding students in a learning environment.
  4. Coffee shop worker specializing in preparing and serving beverages.
  5. Elected representative shaping public policies and governance.
  6. Culinary expert directing kitchen operations and food preparation.
  7. Creator of interactive digital entertainment software.
  8. Restaurant server providing customer dining service (woman)
  9. Technical professional designing and implementing solutions.
  10. News reporter investigating and writing stories.
  11. Mental health expert studying and treating behavior and emotions.
  12. Medical practitioner diagnosing and treating illnesses.
  13. Restaurant server providing customer dining service (man)

20 Clues: Professional transporting passengers for hire. • News reporter investigating and writing stories. • Laborer in manufacturing and production settings. • Retail employee assisting customers with purchases. • Administrative support managing front office tasks. • Educator guiding students in a learning environment. • Law enforcement officer ensuring public safety (man) • ...

SFU Customer Service Excellence 2012-08-09

SFU Customer Service Excellence crossword puzzle
Across
  1. vs purpose
  2. exceed the customers
  3. use polite eye contact when you are talking to a
  4. we judge ourselves based on our best
  5. each customer
  6. make sure you look
  7. work quickly, but never compromise
  8. know your
Down
  1. make sure everyone receives a warm
  2. others judge us on our actual
  3. help your customers with
  4. customers feel better when you
  5. how you look is critical for a positive first

13 Clues: know your • vs purpose • each customer • make sure you look • exceed the customers • help your customers with • others judge us on our actual • customers feel better when you • make sure everyone receives a warm • work quickly, but never compromise • we judge ourselves based on our best • how you look is critical for a positive first • use polite eye contact when you are talking to a

Customer Service Week 2021 2021-10-04

Customer Service Week 2021 crossword puzzle
Across
  1. with gratitude : Be grateful for Appreciate
  2. you for being a part of team ____! SBLI
  3. of service or assistance Helpful
  4. information Communicate
  5. with intention Listen
  6. act of giving hope or support to someone Encouragement
Down
  1. with a spirit of cooperation and collaboration Team Work
  2. done by one person or group that benefits another Service
  3. information Communicate
  4. appreciate your _____ ____! Hard work
  5. all of your hard work, we would like to say ______ ____! Thank you
  6. solve a problem you find a Solution
  7. facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement Smile
  8. who pays for service Customer

14 Clues: with intention Listen • information Communicate • information Communicate • who pays for service Customer • of service or assistance Helpful • solve a problem you find a Solution • appreciate your _____ ____! Hard work • you for being a part of team ____! SBLI • with gratitude : Be grateful for Appreciate • ...

Make up Assignment, Name : 2023-10-02

Make up Assignment, Name : crossword puzzle
Across
  1. finish product ready to give to customer
  2. people who buy an item
  3. process of exchange items
  4. goods and service given to satisfy customer needs
Down
  1. plan to control your spending
  2. wants and needs from customer
  3. material used for production
  4. items of production that cannot be sold to customer
  5. amount of money gained from selling items
  6. people who make product

10 Clues: people who buy an item • people who make product • process of exchange items • material used for production • plan to control your spending • wants and needs from customer • finish product ready to give to customer • amount of money gained from selling items • goods and service given to satisfy customer needs • items of production that cannot be sold to customer

SSA Modules 1-16 2016-06-16

SSA Modules 1-16 crossword puzzle
Across
  1. ______ service may be purchased up to $5000.
  2. Customer ______ is a key component to success.
  3. COD
  4. ______service is the most secure service the Postal Service offers.
  5. One of the Domestic Shipping services is ______.
  6. Priority Mail is a Postal Service ______ product.
  7. USPS partners with UPS & ______.
Down
  1. Anonymous mail procedures are ______.
  2. First Class Mail is a ______ service.
  3. ______service provides customers with proof of mailing.
  4. ______ boxes may be used for Priority Mail.
  5. A domestic claim can be filed ______ or by mail.
  6. ______service is commonly purchased with Certified Mail.
  7. International Mailing Manual
  8. The HAZMAT question has ______ components.

15 Clues: COD • International Mailing Manual • USPS partners with UPS & ______. • Anonymous mail procedures are ______. • First Class Mail is a ______ service. • The HAZMAT question has ______ components. • ______ boxes may be used for Priority Mail. • ______ service may be purchased up to $5000. • Customer ______ is a key component to success. • ...

Customer Experience 2022-07-11

Customer Experience crossword puzzle
Across
  1. Information resulting from the systematic analysis of data or statistics(9).
  2. Being a good ______ is an important aspect of communicating with customers(8).
  3. A service metric that measures how much effort customers put in to interact with your business(3).
  4. When customers return again and again, you’ve earned their________(7).
  5. Help me do things as easily as possible no matter what device or channel I’m using(11).
  6. This is a problem your customer experiences during the journey(9).
  7. A personalized representation of a specific customer(8).
Down
  1. Remember: _________ are always right(9).
  2. Creating web content, design, and tools that can be used by everyone regardless of ability.(13).
  3. Having _______ for customers shows you care(7).
  4. A visual representation of the customer experience(10).
  5. It serves as an alternative to traditional customer satisfaction research(3).
  6. An AI-driven program of self-service(7).
  7. A point of contact or interaction, especially between a business and its customers or consumers(10).

14 Clues: Remember: _________ are always right(9). • An AI-driven program of self-service(7). • Having _______ for customers shows you care(7). • A visual representation of the customer experience(10). • A personalized representation of a specific customer(8). • This is a problem your customer experiences during the journey(9). • ...

CE-Crossword puzzle 2022-07-19

CE-Crossword puzzle crossword puzzle
Across
  1. Information resulting from the systematic analysis of data or statistics(9).
  2. Being a good ______ is an important aspect of communicating with customers(8).
  3. A service metric that measures how much effort customers put in to interact with your business(3).
  4. When customers return again and again, you’ve earned their________(7).
  5. Help me do things as easily as possible no matter what device or channel I’m using(11).
  6. This is a problem your customer experiences during the journey(9).
  7. A personalized representation of a specific customer(8).
Down
  1. Remember: _________ are always right(9).
  2. Creating web content, design, and tools that can be used by everyone regardless of ability.(13).
  3. Having _______ for customers shows you care(7).
  4. A visual representation of the customer experience(10).
  5. It serves as an alternative to traditional customer satisfaction research(3).
  6. An AI-driven program of self-service(7).
  7. A point of contact or interaction, especially between a business and its customers or consumers(10).

14 Clues: Remember: _________ are always right(9). • An AI-driven program of self-service(7). • Having _______ for customers shows you care(7). • A visual representation of the customer experience(10). • A personalized representation of a specific customer(8). • This is a problem your customer experiences during the journey(9). • ...

Importance of Superior Customer Service 2023-10-03

Importance of Superior Customer Service crossword puzzle
Across
  1. Goods or services that add comfort
  2. Service Making sure customers are satisfied and need are met.
  3. Building online contacts and interaction
Down
  1. Resolve problem to satisfy customer
  2. Customer Service Representative trained employee
  3. People use telephone to provide service support
  4. Determine how to meet needs of customer

7 Clues: Goods or services that add comfort • Resolve problem to satisfy customer • Determine how to meet needs of customer • Building online contacts and interaction • People use telephone to provide service support • Customer Service Representative trained employee • Service Making sure customers are satisfied and need are met.

2.06:Glossary Activity 2022-12-01

2.06:Glossary Activity crossword puzzle
Across
  1. The amount of money a business plans to spend on promoting its goods and services during a certain period of time
  2. An organization’s portion of the total industry sales in a specific market
  3. The message channel used by a seller to promote a good, service, or idea
  4. The amount of money that the buyer is willing to pay and the seller is willing to accept for a good or service
  5. A marketing function that involves determining and adjusting prices to maximize return and meet customers’ perceptions of value
  6. The rivalry between two or more businesses to attract scarce customer dollars
  7. Goals a company hopes to accomplish through its pricing strategies
  8. Marketing element referring to what goods, services, or ideas a business will offer its customers
Down
  1. The systematic gathering, recording, and analyzing of data about a specific issue, situation, or concern
  2. Marketing element referring to selection of the various types of communications that marketers use to inform, persuade, or remind customers of their products
  3. The combination of the four elements of marketing—product, place, promotion, and price
  4. An organizational function and a set of processes for creating, communicating, and delivering value to customers and for managing customer relations in ways that benefit the organization and its stakeholders
  5. A customer or a potential customer who has an unfulfilled desire and is financially able and willing to satisfy that desire
  6. store a retail store competing on the basis of low prices and offering limited customer service
  7. Marketing element focusing on considerations in getting a selected product in the right place at the right time
  8. A ratio of net profit (after taxes) divided by net sales that reflects the profit per dollar of sales

16 Clues: Goals a company hopes to accomplish through its pricing strategies • The message channel used by a seller to promote a good, service, or idea • An organization’s portion of the total industry sales in a specific market • The rivalry between two or more businesses to attract scarce customer dollars • ...

3.01 Key Terms 2023-02-22

3.01 Key Terms crossword puzzle
Across
  1. A ratio of net profit (after taxes) divided by net sales that reflects the profit per dollar of sales
  2. The rivalry between two or more businesses to attract scarce customer dollars
  3. The amount of money a business plans to spend on promoting its goods and services during a certain period of time
  4. Marketing element referring to selection of the various types of communications that marketers use to inform, persuade, or remind customers of their products
  5. he amount of money that the buyer is willing to pay and the seller is willing to accept for a good or service
  6. The message channel used by a seller to promote a good, service, or idea (e.g., radio, television, newspapers, magazines)
  7. Marketing element focusing on considerations in getting a selected product in the right place at the right time
Down
  1. The systematic gathering, recording, and analyzing of data about a specific issue, situation, or concern
  2. A customer or a potential customer who has an unfulfilled desire and is financially able and willing to satisfy that desire
  3. A retail store competing on the basis of low prices and offering limited customer service
  4. The combination of the four elements of marketing—product, place, promotion, and price
  5. A marketing function that involves determining and adjusting prices to maximize return and meet customers’ perceptions of value
  6. Goals a company hopes to accomplish through its pricing strategies
  7. An organization’s portion of the total industry sales in a specific market
  8. An organizational function and a set of processes for creating, communicating, and delivering value to customers and for managing customer relations in ways that benefit the organization and its stakeholders
  9. Marketing element referring to what goods, services, or ideas a business will offer its customers

16 Clues: Goals a company hopes to accomplish through its pricing strategies • An organization’s portion of the total industry sales in a specific market • The rivalry between two or more businesses to attract scarce customer dollars • The combination of the four elements of marketing—product, place, promotion, and price • ...

Customer Loyalty 2013-07-09

Customer Loyalty crossword puzzle
Across
  1. Customer service leads to R_________ P__________. Buying the product again and again.
  2. People develop relationships with products which may mean they only use one brand; this is known as C_________ L_________
  3. In a hotel it is the E___________ that help offer a quality service. It can also be the premises and amenities.
  4. Repeat purchases leads to I___________ S_______
  5. Customers need to be able to trust the products and services they use. Therefore S______ is important!
Down
  1. Smaller businesses can often offer a more P________ S__________; this can help branding.
  2. Good customer service leads to H__PP_ C_S________. They will be more likely to repeat purchase.
  3. Customer service can be achieved by offering products with superior R_________. They last longer.
  4. Increased sales leads to a greater Market S________
  5. This type of service happens once the product has been bought.

10 Clues: Repeat purchases leads to I___________ S_______ • Increased sales leads to a greater Market S________ • This type of service happens once the product has been bought. • Customer service leads to R_________ P__________. Buying the product again and again. • Smaller businesses can often offer a more P________ S__________; this can help branding. • ...

Unit 14 2021-12-20

Unit 14 crossword puzzle
Across
  1. "I can see why you're so angry" in an example of an...
  2. step 2 in winning over unhappy customers
  3. employees reinforce the company's "_____"
  4. step 2 in the sales process
  5. it costs 5-10 times more to get a "___" customer versus retaining an existing one
  6. step 6 in winning over unhappy customers
  7. personal communication with a salesperson enables customers to...
Down
  1. a direct tactic in which the salesperson requests the sale to move forward
  2. often the first and last point of contact with potential customers
  3. customer service "_______"
  4. customer relationship management system stores customer contact "___________"
  5. a tactic where the salesperson acts as if the customer has already made the decision to buy
  6. failing to reinforce the company's image can damage their brand's "________"
  7. type of programs that increases the chances of a customer returning to the company and making another good purchase
  8. step 10 in winning over unhappy customers

15 Clues: customer service "_______" • step 2 in the sales process • step 2 in winning over unhappy customers • step 6 in winning over unhappy customers • employees reinforce the company's "_____" • step 10 in winning over unhappy customers • "I can see why you're so angry" in an example of an... • personal communication with a salesperson enables customers to... • ...

Sports marketing 2024-01-06

Sports marketing crossword puzzle
Across
  1. another word for a stadium
  2. where something is
  3. keeping a secret
  4. what you use to get into an event
  5. how much something costs
  6. where cars are held at events
  7. someone buying something from a store
  8. what something does for you
  9. something that represents anything
  10. a symbol that represents something
  11. a representative of a brand logo
  12. something that is being held at a location
  13. traffic flowing into an event
  14. getting someone to buy something
Down
  1. Something that makes you feel emotions
  2. trying to sell something
  3. someone who is getting something but not as a customer
  4. a commercial is an...
  5. something that you get from a company
  6. Something you play
  7. what a lightbulb stands for
  8. a quote that represents a campaign
  9. traffic flowing out of an event
  10. something providing a service to a company

24 Clues: keeping a secret • where something is • Something you play • a commercial is an... • trying to sell something • how much something costs • another word for a stadium • what something does for you • what a lightbulb stands for • where cars are held at events • traffic flowing into an event • traffic flowing out of an event • a representative of a brand logo • ...

supply chain puzzle 2023-04-04

supply chain puzzle crossword puzzle
Across
  1. that originate from shocks outside the supply chain.
  2. a series of interconnected activities which are required to bring a product or service from conception, through the different phases of production (involving a combination of physical transformation and the input of various product services), delivery to final customers, and final disposal after use.
  3. is the management of flows
  4. a person or company that sells goods in large quantities at low prices, typically to retailers.
  5. A firm's ability to respond to changes in its environment both rapidly and at low cost.Oct 9, 2009
  6. an agent who supplies goods to stores and other businesses that sell to consumers
  7. a person or organization that provides something needed such as a product or service.
  8. includes movement of goods from supplier to consumer (internal as well as external), as well as dealing with customer service needs such as input materials or consumables or services like housekeeping.
  9. a potential occurrence of an incident or failure to seize opportunities of supplying the customer in which its outcomes result in financial loss for the whole supply chain.
  10. an amount that has to be paid or spent to buy or obtain something.
  11. caused by not putting in place contingencies.
Down
  1. the movement of money from the customer to the supplier
  2. caused by inadequate assessment and planning, and ineffective management.
  3. bills of materials, product data, descriptions and pricing, inventory levels, customer and order information, delivery scheduling, supplier and distributor information, delivery status, commercial documents, title of goods, current cash flow and financial information etc
  4. caused by disruptions of internal operations or processes.
  5. related to factors such as suppliers’ financial or management stability.
  6. he standard of something as measured against other things of a similar kind; the degree of excellence of something.
  7. related to the condition of a supplier’s physical facilities.
  8. a person or business that sells goods to the public in relatively small quantities for use or consumption rather than for resale.
  9. the specific time or times indicated in the Contract at which or within which delivery or other performance is to be completed.
  10. caused by changes in key personnel, management, reporting structures, or business processes.
  11. related to unpredictable or misunderstood customer or end-customer demand.
  12. a person who purchases goods and services for personal use.
  13. a person or company that makes goods for sale.

24 Clues: is the management of flows • caused by not putting in place contingencies. • a person or company that makes goods for sale. • that originate from shocks outside the supply chain. • the movement of money from the customer to the supplier • caused by disruptions of internal operations or processes. • a person who purchases goods and services for personal use. • ...