customer service Crossword Puzzles

Customer Service Week 2024 2024-09-25

Customer Service Week 2024 crossword puzzle
Across
  1. Veritiv's magazine publication, showcasing talent
  2. one of our recently acquired companies
  3. team that manages warehouse item replenishment
  4. popular donation drive for Veritiv in October
  5. order type that doesn't ship from Veritiv whse.
  6. log time worked or request PTO
  7. where transactions are created in EVO
Down
  1. where we review and respond to cases
  2. employee communication platform
  3. EVO go live month for NU
  4. "Own It" is one of these.
  5. repository for EVO job aides, CX________
  6. awards recognition points
  7. customer and item information stored here in EVO

14 Clues: EVO go live month for NU • "Own It" is one of these. • awards recognition points • log time worked or request PTO • employee communication platform • where we review and respond to cases • where transactions are created in EVO • one of our recently acquired companies • repository for EVO job aides, CX________ • popular donation drive for Veritiv in October • ...

Marketing Vocab 2016-09-01

Marketing Vocab crossword puzzle
Across
  1. Products, place,price, promotion
  2. Action that is done for customer
  3. Involves making products
  4. Help determine a companies strengths and weakness
  5. Process of telling people about a product or service
  6. Physical item
  7. Plan for a company so that it avoids problems
  8. Activities that focus on customers to earn profit
Down
  1. Amount of money needed for a product
  2. Bought or sold
  3. Predict future sales and revenue
  4. Is a concept,cause or image
  5. Physically delivering goods to customers
  6. Specific groups of customers yours selling to
  7. Who buys products
  8. Plan of action for marketing a product

16 Clues: Physical item • Bought or sold • Who buys products • Involves making products • Is a concept,cause or image • Products, place,price, promotion • Predict future sales and revenue • Action that is done for customer • Amount of money needed for a product • Plan of action for marketing a product • Physically delivering goods to customers • Specific groups of customers yours selling to • ...

Departments within DTE 2021-04-26

Departments within DTE crossword puzzle
Across
  1. Internal Fraud department
  2. Internal team that verifies customers identity through submitted documents
  3. Internal directory operator
  4. Handles scheduling of meter read after 3 consecutive estimates
  5. Home Appliance Repair Program
  6. Handles New Service, Service Alterations and Gas Attachment surcharges.
  7. AKA the Theft department
Down
  1. Handles low income verification and host customer assistance days
  2. Handles gas appointment scheduling and gas leaks.
  3. Provides free home energy audit, energy saving equipment and appliance recycling.
  4. Handles OPL field requests
  5. Handles commercial customers
  6. Handles gas reconnects at the street
  7. Handles deceased customer accounts

14 Clues: AKA the Theft department • Internal Fraud department • Handles OPL field requests • Internal directory operator • Handles commercial customers • Home Appliance Repair Program • Handles deceased customer accounts • Handles gas reconnects at the street • Handles gas appointment scheduling and gas leaks. • Handles scheduling of meter read after 3 consecutive estimates • ...

Customer Service Week 2020 2020-09-01

Customer Service Week 2020 crossword puzzle
Across
  1. Treat everyone with respect and
  2. To hear with intention
  3. Shoot
  4. If the caller is upset stay
  5. Work done by one person or a group that benefits another
  6. Recognize with gratitude: be grateful for
  7. Communicate
Down
  1. without this there is no Aflac
  2. Your Problem
  3. To transmit Information
  4. A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement.
  5. Being of service or assistance
  6. Cover the customer: not your
  7. Know Your

14 Clues: Shoot • Know Your • Communicate • Your Problem • To hear with intention • To transmit Information • If the caller is upset stay • Cover the customer: not your • without this there is no Aflac • Being of service or assistance • Treat everyone with respect and • Recognize with gratitude: be grateful for • Work done by one person or a group that benefits another • ...

Customer Service Week 2022 - Mind Bender Competition 2022-10-03

Customer Service Week 2022 - Mind Bender Competition crossword puzzle
Across
  1. A tool to measure customer advocacy
  2. Manage your workflow tasks
  3. Documents & files
  4. Violation of code of conduct
  5. We should always work towards
  6. Get it _____ the first time.
Down
  1. The quality of being faithful towards
  2. It is important to ____ customer's need.
  3. Not everyone is able to identify
  4. _____ Regulation
  5. Ability to understand feelings of customer
  6. Polite expression of praise
  7. Make sure you deliver _____ service.
  8. Go the extra ___ for your customer.

14 Clues: _____ Regulation • Documents & files • Manage your workflow tasks • Polite expression of praise • Violation of code of conduct • Get it _____ the first time. • We should always work towards • Not everyone is able to identify • A tool to measure customer advocacy • Go the extra ___ for your customer. • Make sure you deliver _____ service. • The quality of being faithful towards • ...

Service Heart 2022-05-06

Service Heart crossword puzzle
Across
  1. The name of our service report
  2. ____ about customers and want to help them
  3. What is the key to starting on the right foot?
  4. What tool can we use to offer products to our customers on the Teller Line?
  5. What do we call the person that greets the drive-thru customers while waiting to be helped?
  6. Customer ________ Experience
  7. What determines if we are getting paid on our service?
  8. The main group we help
  9. How to show our customers we are listening
  10. Where we go to nominate each other
Down
  1. Introduce yourself and _______ your interaction with customers
  2. Welcome, Use customer name, Offer to assist, and Sincere Thank you are all parts of?
  3. In the training video we watched what service did an employee provide to our speaker that he will never forget?
  4. What model do we use during Problem Resolution?
  5. Make it _________

15 Clues: Make it _________ • The main group we help • Customer ________ Experience • The name of our service report • Where we go to nominate each other • ____ about customers and want to help them • How to show our customers we are listening • What is the key to starting on the right foot? • What model do we use during Problem Resolution? • ...

Skill Builder 2023-01-12

Skill Builder crossword puzzle
Across
  1. WHAT IS THE TERM FOR TRANSFERING A PHONE NUMBER FROM ONE SERVICE PROVIDER TO ANOTHER
  2. WOULD BE USED IF THE CUSTOMER IS TRAVELING ABROAD
  3. SHOULD BE PROCESSED BY TIER 2 AFTER COMPLETING TIER 1 TRG
  4. ALLOWS THE CUSTOMER TO CUSTOM CREATE THE PLAN THAT FITS THEIR NEEDS
  5. CAN SHOW YOU THE DIFFERENCE BETWEEN US AND ANOTHER SERVICE PROVIDER
  6. EFT IS AN ACRONYMS FOR WHAT
  7. WHAT PROCESS ENSURES VZW HANDLES ALL PORT REQUESTS REQUIRING CUSTOMER ACTION IN A CONSISTENT TIMELY AND EFFICENT MANNER
  8. LOCATED WITHIN THE BILLING TAB THIS HYPERLINK WILL ALLOW YOU TO CREATE A PTP FOR THE CUSTOMER
  9. ON THE OVERVIEW TAB BENEFICIAL COST SAVING OPPORTUNITIES WOULD APPEAR AS WHAT
  10. SHOULD BE USED WHEN LOOKING TO COMPARE DEVICES
  11. IF YOU ARE HAVING ISSUES WITH YOUR SYSTEM WHAT TYPE OF TICKET WOULD NEED TO BE FILED
  12. Ost 361641 OFFERS $100 OFF OF WHAT TYPE OF SELECT DEVICES
Down
  1. USED TO CONNECT OUR CUSTOMERS TO THE NETWORK VIA WIFI
  2. YOU CAN CREATE AN INCIDENT FOR A SWITCH ORDER AFTER HOW LONG
  3. TO CREATE A SUBLEVEL ACCOUNT WHAT OPTION UNDER THE DEVICES TAB WOULD YOU USE
  4. WOULD BE USED WHEN ASSISTING A CUSTOMER WITH A DISCONNECT INQUIRY
  5. IN MYSOURCE THE LINK YOU WOULD USE TO SHARE YOUR IDEAS AND QUESTIONS WOULD BE WHAT
  6. THE PERFECT DEVICE FOR A CHILD WHO IS NOT READY FOR A PHONE
  7. VERIZONS NEW PREPAID OPTION
  8. A FEATURE THAT ALLOWS YOU TO QUICKLY TYPE IN THE INFORMATION YOU NEED TO SEARCH WITHIN ACSS
  9. THIS HYPERLINK IS USED TO VIEW THE SIMOTA PROGRAMMING STATE
  10. PHONECLAIM.COM IS OWNED BY WHAT COMPANY TO FILE AN INSURANCE CLAIM
  11. THE CUSTOMER HAS AN ACTIVE AGREEMENT TO FINANCE THEIR DEVICE IS ALSO KNOWN AS WHAT THREE LETTER ABBREVIATION
  12. SHOWS YOU IMPORTANT NOTIFICATIONS IN ACSS WHEN ASSISTING A CUSTOMER

24 Clues: VERIZONS NEW PREPAID OPTION • EFT IS AN ACRONYMS FOR WHAT • SHOULD BE USED WHEN LOOKING TO COMPARE DEVICES • WOULD BE USED IF THE CUSTOMER IS TRAVELING ABROAD • USED TO CONNECT OUR CUSTOMERS TO THE NETWORK VIA WIFI • SHOULD BE PROCESSED BY TIER 2 AFTER COMPLETING TIER 1 TRG • Ost 361641 OFFERS $100 OFF OF WHAT TYPE OF SELECT DEVICES • ...

LVL 1 Special Programs - Electric Emergencies 2021-04-08

LVL 1 Special Programs - Electric Emergencies crossword puzzle
Across
  1. _______is a term used to describe brief power interruptions resulting from interference with power lines.
  2. The purpose of this program is to inform life support customers, in advance, of any planned power outages.
  3. ____ is a service notification created in SmartCare to report no power.
  4. A ______ outage is an isolated outage, not widespread and not a system emergency.
  5. ________ applies herbicides along CMP right of ways from late May to September. The herbicides used are non-toxic to humans and other mammals.
  6. ______ orders are created when an emergency/nonemergency request is not address specific.
  7. When a customer calls regarding more information/status of a job on a notification, ______ tab may contain valuable information.
  8. ___________ is a situation where a customer or member of a customer’s household has a condition such that a lack of utility service would pose a serious risk of harm to that individual.
  9. If a customer requests a safety inspection or a cover for a service cable, an ______ service notification must be initiated.
  10. _______is to change the course or direction of something
  11. ______ is CMP’s Low Income Assistance Plan.
  12. The ___________ work center displays information for customers regarding financial assistance from LIHEAP, AMP and/or ELP.
  13. Historical outage information for a premise can be located within ______.
Down
  1. scripts are available as a tool to assist with specific types of calls; such as when a customer has a disconnection notice or is inquiring about SimplePay.
  2. B1 notifications created within SmartCare can be located within the _____ folder.
  3. Customers may elect to sign up for CMP’s __________ if they would like to be notified of routine maintenance along public roads bordering their property, service drops, or easements.
  4. ______ is available to assist customers with their electric utility bills when their balance exceeds $500 and they have at least $0.01 in 60 days or older receivables.
  5. This allows customers to designate a third party (e.g. relative, landlord, clergyman, etc.) to receive calls and/or disconnection notices concerning their CMP account(s).
  6. CMP maintains a ____ year cycle tree trim cycle.
  7. Details regarding special programs including Low Income Home Energy AssistanceProgram (LIHEAP) Electricity Lifeline Program (ELP) and Arrears Management Program (AMP) will appear on the __________.
  8. The estimated time power will be restored.
  9. ____ is a confirmed outage incident affecting more than one customer.
  10. Is a federally funded program that provides grant money to help low-income homeowners and renters pay for heating costs.
  11. _______ to rub or wear away the insulation around the bare wires especially by friction.
  12. _______is any limb/trunk under 3 inches in diameter.

25 Clues: The estimated time power will be restored. • ______ is CMP’s Low Income Assistance Plan. • CMP maintains a ____ year cycle tree trim cycle. • _______is any limb/trunk under 3 inches in diameter. • _______is to change the course or direction of something • ____ is a confirmed outage incident affecting more than one customer. • ...

Name that Vax Fact! 2021-05-30

Name that Vax Fact! crossword puzzle
Across
  1. placed used to capture customer data
  2. Located in ATL and head of this project
  3. required to properly close call
  4. type of rates that apply
  5. verify customer has active service
  6. agents can find job aids here
  7. agents must "___" every PR
  8. number of providers that can be sent to customer
  9. system used by Inktel to track agent time
Down
  1. must be offered on every call
  2. primary way to communicate
  3. must select this to get to PR screen
  4. PR
  5. AmazonWorkSpaces
  6. assist with non-English speaking callers
  7. code in Genesys to indicate lunch time
  8. location to go on queue

17 Clues: PR • AmazonWorkSpaces • location to go on queue • type of rates that apply • primary way to communicate • agents must "___" every PR • must be offered on every call • agents can find job aids here • required to properly close call • verify customer has active service • placed used to capture customer data • must select this to get to PR screen • code in Genesys to indicate lunch time • ...

Unit 1 Chapter 3 2024-08-19

Unit 1 Chapter 3 crossword puzzle
Across
  1. nonprocess features and the capabilities of an organization
  2. firm’s ability to achieve market and financial superiority over its competitors.
  3. goods and service features and performance characteristics that differentiate one customer benefit package
  4. the process structures that are best suited for producing goods or creating services
  5. basic customer expectations that are considered the minimum performance level
  6. strengths that are unique to an organization
Down
  1. sources, markets, and produces its goods and services
  2. making of whatever goods and services the customer wants, at any volume, at any time for anybody
  3. After purchase or during consumption or use, customers discern
  4. strategic emphasis that a firm places on certain performance measures
  5. discovery and practical application or commercialization of a device
  6. pattern or plan that integrates an organization’s major goals
  7. aspects of a good or service that the customer believes but cannot personally evaluate
  8. set of decisions across the value chain that supports the implementation of higher-level business strategies
  9. Before purchasing the goods and/or services, customers determine

15 Clues: strengths that are unique to an organization • sources, markets, and produces its goods and services • nonprocess features and the capabilities of an organization • pattern or plan that integrates an organization’s major goals • After purchase or during consumption or use, customers discern • Before purchasing the goods and/or services, customers determine • ...

Team Capron - Customer Service Week 2017-10-03

Team Capron - Customer Service Week crossword puzzle
Across
  1. Company used for roadside assistance
  2. Coverage in the event of a flood
  3. Loss history exchange report provided by LexisNexis
  4. Damage done maliciously to a vehicle
  5. Liability verification for LA/MO/OK
  6. "This call may be recorded and/or ______."
  7. An event that requires Progressive to make a payment
  8. Third party involved in claim
  9. System used to set up repairs
  10. Claim that already exist
  11. Policy is no longer in force
  12. Greeting
  13. Legal process to sue third party
  14. State that does not participate in the Loyalty Rewards Program
  15. Vessel used for travel on water
Down
  1. An amount the policyholder agrees to pay in the event of a loss
  2. Documentation in claim station
  3. Document that describes the type of risk being insured
  4. Type of damage when airbags have deployed
  5. Policy type
  6. Abbreviation for the system used to locate an Org
  7. A communication behavior
  8. When the cost to return the IV to pre-accident condition is more than the actual cash value
  9. State that has its own rate messaging
  10. Loss to your vehicle when impacted by another vehicle
  11. Uninvolved party that saw the incident occur
  12. Policy in force
  13. Check issued by Progressive
  14. Verbally expressed emotion
  15. Optional coverage that provides reimbursement when vehicle has been involved in a loss
  16. Symbol used on keyboard prior to severity of damage

31 Clues: Greeting • Policy type • Policy in force • A communication behavior • Claim that already exist • Verbally expressed emotion • Check issued by Progressive • Policy is no longer in force • Third party involved in claim • System used to set up repairs • Documentation in claim station • Vessel used for travel on water • Coverage in the event of a flood • Legal process to sue third party • ...

About Customer Service and Safety 2015-10-17

About Customer Service and Safety crossword puzzle
Across
  1. Backing reference point is ________inches
  2. To find your centering reference point position your vehicle in the center lane then figure out where the lines on the road disappear on the______
  3. when interacting with passenger it's Most important to maintain a professional ______
  4. MV Transportation mission statement is to be standard of _____in the provision of passenger transportations
  5. Although safety and driving are your primary concern _______ should run a close second
  6. Accident are unplanned events that disrupt activity, effect people are ________
  7. Adjust your seat _______you adjust your mirrors
  8. More quickly learned skills are often the results of properly applied _______
  9. Minimum tread depth for the front vehicle tire is _________
  10. For a tire to steer, it has to be
  11. MV transportation has established a safe following distance of _______seconds
  12. Pre-trips inspections can prevent ___________
  13. Behavior patterns evolve over time because we get
  14. ______are full of empty calories
Down
  1. There are _______ reference points on your vehicle
  2. Without exception ________are at the root cause of accident
  3. Accidents are mistakes which result from
  4. What is the name of the award program for safety
  5. Well groomed appearance your can convey a message of
  6. An intersection that has four stop signs is considered
  7. To check for objects behind the vehicle you should
  8. Look Around requires that you change your focus every ____seconds
  9. With normal breaking, total stopping distance = perception distance +braking distance= _________ distance
  10. A transit bus needs a minimum of ______ feet of overhead clearance
  11. The best definition of safety is ______from Risk
  12. If you are five minutes behind schedule your are _______

26 Clues: ______are full of empty calories • For a tire to steer, it has to be • Accidents are mistakes which result from • Backing reference point is ________inches • Pre-trips inspections can prevent ___________ • Adjust your seat _______you adjust your mirrors • What is the name of the award program for safety • The best definition of safety is ______from Risk • ...

Customer Service Lessons 1-2 2024-01-25

Customer Service Lessons 1-2 crossword puzzle
Across
  1. Intangible goods
  2. People who purchase goods or services to customers.
  3. Similar to multichannel retailing in that customers have the opportunity to interact with all the available channels in the retail ecosystem
  4. Produces finished products
  5. Can be touched, tasted, seen, smelled or heard
  6. a customer with this mindset spends a lot of time checking out products and prices through online sites, visiting different stores and looking through ads
  7. The reason someone behaves a certain way influences the way consumers make decisions
  8. It is important for the shopper to be one of the first to purchase the newest trend
  9. The process of selling products and/or services to customers to earn a profit.
  10. Believe that their skills and knowledge are fixed traits that cannot be developed
Down
  1. an interconnected system of approaches for meeting the goal of retailing, which is to provide customers with the merchandise and services
  2. a customer views shopping as a fun occasion, rather than looking for specific merchandise
  3. The help, information and recommendations that company representatives give to people who explore or buy its products and or services
  4. Typically a single store or a small, regional chain
  5. A shopper's mindset allows quick purchase decisions, often for inexpensive items
  6. Physical goods
  7. A business owned by shareholders through publicly traded stock
  8. A license is granted to another entity to retail a company's products or services in a particular area
  9. Typically limited to a single or small number of owner investors
  10. Believe that their abilities are developed and can continuously improve through learning, focus and determination
  11. This customer is loyal to a specific stores based on repeated and valued positive customer experiences with a retailer and their products/services
  12. quantifiable information, such as income, household size, education, age
  13. Offers customers the opportunity to interact with the multiple options in their ecosystem
  14. Buys large quantities of these products directly from the manufacturer

24 Clues: Physical goods • Intangible goods • Produces finished products • Can be touched, tasted, seen, smelled or heard • Typically a single store or a small, regional chain • People who purchase goods or services to customers. • A business owned by shareholders through publicly traded stock • Typically limited to a single or small number of owner investors • ...

FIBT Customer Service Week 2024 2024-08-16

FIBT Customer Service Week 2024 crossword puzzle
Across
  1. CUSTOMERS LIKE HIGHER CD _____
  2. STEVE, PETER, ERIC...
  3. THIS DEPARTMENT SERVICES THE ENTIRE BANK
  4. ANOTHER NAME FOR HOME LOAN
  5. WE LOVE WHEN CUSTOMERS BRING ______
  6. WE WANT MORE LOAN ______
  7. SEEK THE _________ EVERYDAY
  8. BRANCH PRESIDENT
  9. LEAVE YOUR MARK ON OUR __________
  10. _____ ON THE COUCH
  11. NOT TELLERS, BUT PERSONAL _________
  12. NOW KNOWN AS CORE
  13. GRETCHEN'S FAVORITE PLACE
  14. GRETCHEN'S BOOK - ________ THE DOG
  15. OUR MOTTO "LIVE ____"
  16. OUR CUSTOMERS LEAVE FEELING LIKE FAMILY
  17. OUR GO TO BREAKFAST
Down
  1. GREET EACH CUSTOMER WITH A ______
  2. _______ INSURANCE
  3. BISMARCK BREWERY
  4. WE SEND THIS TO THE HERITAGE CLUB
  5. TAKE _____ IN YOUR WORK
  6. LIVE FIRST COMMUNITY _______ CAMPAIGN
  7. A LADY WE ALL DISLIKED
  8. MARKET PRESIDENT
  9. SPEAK UP ________
  10. ACT LIKE YOUR RIDE IS _________
  11. ___ THE CHOICES YOU MAKE
  12. MAKE DECISIONS WITH ________
  13. OUR FAVORITE TRAINING COURSES
  14. CCO

31 Clues: CCO • BISMARCK BREWERY • MARKET PRESIDENT • BRANCH PRESIDENT • _______ INSURANCE • SPEAK UP ________ • NOW KNOWN AS CORE • _____ ON THE COUCH • OUR GO TO BREAKFAST • STEVE, PETER, ERIC... • OUR MOTTO "LIVE ____" • A LADY WE ALL DISLIKED • TAKE _____ IN YOUR WORK • WE WANT MORE LOAN ______ • ___ THE CHOICES YOU MAKE • GRETCHEN'S FAVORITE PLACE • ANOTHER NAME FOR HOME LOAN • ...

Customer Service Week Crossword Puzzle 2022-09-19

Customer Service Week Crossword Puzzle crossword puzzle
Across
  1. A good, affirmative, or constructive quality or attribute
  2. Good-natured tolerance of delay or incompetence
  3. Rising to the _________ means we boldly innovate to care for our customers
  4. Creating ___________ means that we design for our customers
  5. Where CVS Colleagues go to view their benefits, pay, and other programs they can take advantage of.
  6. Hear with intention
  7. putting ___________ first means being customer obsessed
  8. ______________ is key when building a relationship with your supervisor and team.
  9. Where CVS employees go to publicly recognize each other
  10. Lend a hand
Down
  1. Work done by one person or group that benefits another
  2. contentment
  3. Joining ______ means we unite around our goal of serving the customer
  4. Kind and pleasant
  5. A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement
  6. Someone who pays for goods or services
  7. Inspiring ________ means we work to earn the _________ of our customers and colleagues by meeting our commitments and acting with integrity.
  8. Recognize with gratitude; be grateful for
  9. The act of giving hope or support to someone
  10. What we call a group of people who work together

20 Clues: contentment • Lend a hand • Kind and pleasant • Hear with intention • Someone who pays for goods or services • Recognize with gratitude; be grateful for • The act of giving hope or support to someone • Good-natured tolerance of delay or incompetence • What we call a group of people who work together • Work done by one person or group that benefits another • ...

Customer Service Week Crossword (2024) 2024-10-02

Customer Service Week Crossword (2024) crossword puzzle
Across
  1. Where to go to find information
  2. Where hope is sold
  3. A way we help
  4. Our favourite ginger
  5. Our acrobat
  6. Another name for Hopewell
  7. One of our favourite teams
  8. Keeps us connected
  9. One way to win
  10. Something we aim to do for work & play
  11. Average _____ time
  12. A nickname for the capital
  13. A celebration
  14. Superior intelligence and problem solving skills
Down
  1. Second largest military training base in the world
  2. The honeymoon is over
  3. The dream we all have
  4. Two days every year
  5. Our fearless leader
  6. Fantasy, Futures, Stadium
  7. Crazy dog lady
  8. Deep down, we believe that the problem is THEM!
  9. A favourite topic
  10. One of our most popular games online & traditional
  11. Highest tides in the world

25 Clues: Our acrobat • A way we help • A celebration • Crazy dog lady • One way to win • A favourite topic • Where hope is sold • Keeps us connected • Average _____ time • Two days every year • Our fearless leader • Our favourite ginger • The honeymoon is over • The dream we all have • Another name for Hopewell • Fantasy, Futures, Stadium • One of our favourite teams • A nickname for the capital • ...

CAM word associations 2023-05-11

CAM word associations crossword puzzle
Across
  1. Phone service
  2. Rental
  3. Scan with your phone
  4. Platform for online access
  5. Payment
Down
  1. App store
  2. End of rental
  3. POS system
  4. CubeSmart word for employee
  5. CubeSmart Assistance Manager
  6. Sales and customer service
  7. Online platform
  8. Stand alone POS
  9. Messaging and video platform

14 Clues: Rental • Payment • App store • POS system • End of rental • Phone service • Online platform • Stand alone POS • Scan with your phone • Sales and customer service • Platform for online access • CubeSmart word for employee • CubeSmart Assistance Manager • Messaging and video platform

Lawn boy 2025-02-05

Lawn boy crossword puzzle
Across
  1. Customer paying for your service
  2. Buying part of a company for profit
  3. Value of the service you offer
  4. Engine lubricant.
  5. A area of maintained grass of your property
  6. an individual or organization that pays some of the costs to host a player or event.
  7. Someone who works for a salary
  8. Total amount after expenses
  9. The action of promoting your service
  10. Long green plants
Down
  1. Total amount before expenses
  2. Drawing attention to the service you provide.
  3. Another company providing the same services.
  4. Top layer of earth rich with nutrients
  5. Someone who starts their own business or company.
  6. Something used to fuel vehicles
  7. Someone who fights
  8. Machine used to cut something
  9. The value you gain in exchange for service
  10. Currency

20 Clues: Currency • Engine lubricant. • Long green plants • Someone who fights • Total amount after expenses • Total amount before expenses • Machine used to cut something • Value of the service you offer • Someone who works for a salary • Something used to fuel vehicles • Customer paying for your service • Buying part of a company for profit • The action of promoting your service • ...

YNE Customer Service Week 2 2020-09-21

YNE Customer Service Week 2 crossword puzzle
Across
  1. Access code (3)
  2. Subway, basically (6)
  3. Buying of materials and euipment (11)
  4. Outflow system (8)
  5. Sunny Season (6)
  6. Table of data (11)
  7. Cut-off point (8)
  8. Light refractor (5)
  9. Association; bat (4)
  10. Game; crossing (6)
  11. Dougal's magic (10)
Down
  1. Back with funds (7)
  2. Small salamander (4)
  3. Office assignement (7)
  4. One who's always right? (8)
  5. Magnificent doorway (6)
  6. Performance measure? (3)
  7. Number one imperative (6)
  8. Heat resistant material might register (8)
  9. Jam ingredient (7)
  10. The week starts (6)
  11. Spam, perhaps (5)
  12. Real estate and the like (6)
  13. Combined effort (8)
  14. To ask (7)
  15. Game plan (8)
  16. Navigation aid (3)

27 Clues: To ask (7) • Game plan (8) • Access code (3) • Sunny Season (6) • Spam, perhaps (5) • Cut-off point (8) • Jam ingredient (7) • Outflow system (8) • Table of data (11) • Navigation aid (3) • Game; crossing (6) • Back with funds (7) • The week starts (6) • Combined effort (8) • Light refractor (5) • Dougal's magic (10) • Small salamander (4) • Association; bat (4) • Subway, basically (6) • ...

Customer Service / Go Byond Values 2014-08-29

Customer Service / Go Byond Values crossword puzzle
Across
  1. Appreciating the ________of others and celebrating success
  2. ____and value the input of others
  3. Take____for each and every decision or action we take
  4. Being dedicated,_____ and proud of what you do
  5. Being a team player to deliver______high results.
  6. We must focus on not just meeting but____what people expect from us
  7. We need to push the _____ by trying something new
  8. Listening carefully and ______ different points of view
  9. Continuously _____, developing and improving.
  10. Welcoming and value ______
  11. Putting your_____ in everything you do
Down
  1. Being____ for all your deliver
  2. Going extra mile to_____every customer, colleague or partner
  3. Looking for small improvements as well as big________
  4. Be____and truthful in all our dealings
  5. Solving every problem _____ and creatively
  6. Turning imaginative______ into the best solutions
  7. Setting yourself______and competitive goals
  8. We want you to feel____ so that you can bring more to the task you under take
  9. _______,praise and show appreciation
  10. We want people to see Astro as an organization that keeps its ____ and one that people can count on.

21 Clues: Welcoming and value ______ • Being____ for all your deliver • ____and value the input of others • _______,praise and show appreciation • Be____and truthful in all our dealings • Putting your_____ in everything you do • Solving every problem _____ and creatively • Setting yourself______and competitive goals • Continuously _____, developing and improving. • ...

Customer Service Appreciation Week Crossword 2017-10-01

Customer Service Appreciation Week Crossword crossword puzzle
Across
  1. Emily Xu's favorite basketball team
  2. The name of our Chat and Email software
  3. Location of our Summer 2017 Naperville campus appreciation outing
  4. If a registrant puts $200 or more of WÜSTHOF cutlery on their registry, they will receive this as a bonus gift
  5. The number of kids that Kristen Chidley has
  6. This program offers interior decorators, designers and architects an exclusive savings on full-price items at Crate and Barrel, CB2 and The Land of Nod, excluding Outlets.
  7. The name of Elizabeth Cumbo's Great Dane
  8. Our favorite place to order pizza for special events and holidays
  9. Christina Sheehan's favorite color
  10. Ariana's last name(Contact Center HR Manager)
  11. This coffee table was featured on the cover of our August 2017 Upholstery Sale catalog
  12. This bed was featured on the cover of the March 2017 Land of Nod catalog
Down
  1. The name of the company that we partner with to deliver our e-gift cards
  2. The number of sisters that Pam Cleff has
  3. Russell Pinch designed this sofa collection for Crate and Barrel
  4. The name of the new phone system that was implemented in August
  5. The name of the company that we partner with to deliver our parcel merchandise internationally
  6. Maria Lucero's favorite actor
  7. Designer of the Venice Studio Collection for CB2
  8. This city is home to our only CB2 store in Texas
  9. Nancy Erickson-Ludwig's middle name
  10. The street name in our address

22 Clues: Maria Lucero's favorite actor • The street name in our address • Christina Sheehan's favorite color • Emily Xu's favorite basketball team • Nancy Erickson-Ludwig's middle name • The name of our Chat and Email software • The number of sisters that Pam Cleff has • The name of Elizabeth Cumbo's Great Dane • The number of kids that Kristen Chidley has • ...

Customer Service Centre - R&R 2020-03-08

Customer Service Centre - R&R crossword puzzle
Across
  1. Targeted Compliance _____
  2. How many days can an appointment be rescheduled for during Work For The Dole phase?
  3. What does a jobseeker apply for when they are meeting their requirements through work or study hours?
  4. Before rescheduling an appointment; we must check: comments, jobseeker personal summary, appointment notes, earnings and if the appointment was previously ____
  5. When a jobseeker receives 5 demerits within a 6 month period, they are then in which zone?
  6. What does a jobseeker have to submit monthly?
  7. What does a jobseeker sign during their initial appointment?
  8. If we need to speak to site in regards to WoW, we can call the ____
Down
  1. How many days can an appointment be rescheduled for during Case Management phase?
  2. If a jobseeker misbehaves during an appointment, it is resulted as?
  3. If an employer calls with a new vacancy, we call the ____ officer.
  4. A jobseeker needs to meet their requirements for ___ months to return back to the Green Zone?
  5. If a Valid reason is established after compliance had been processed, how can we remove the demerit?
  6. re-engagement _____
  7. What is removed when a valid reason is established?
  8. How many months does a jobseeker remain in the warning zone for?
  9. If a jobseeker misses an Job Interview due to a Invalid reason, they will be fast tracked to?
  10. PNP stands for; ParentsNext ____
  11. work for the ____
  12. When a jobseeker reaches 3 demerits, they need to undertake a Capability ___; unless completed within the previous 6 months

20 Clues: work for the ____ • re-engagement _____ • Targeted Compliance _____ • PNP stands for; ParentsNext ____ • What does a jobseeker have to submit monthly? • What is removed when a valid reason is established? • What does a jobseeker sign during their initial appointment? • How many months does a jobseeker remain in the warning zone for? • ...

GroupServices Customer Service Week 2020 2020-10-08

GroupServices Customer Service Week 2020 crossword puzzle
Across
  1. One of the newest teams in Vegas plays this sport.
  2. Something people wear to help them see.
  3. Hottest planet in our solar system.
  4. America's favorite desert
  5. Last name of actor who played Neo in The Matrix
  6. John Leach famous for making this?
  7. City National Arena is the practice facility and team headquarters of the Vegas ______ Knights of the NHL
  8. Home stadium for the NFL's Las Vegas Raiders
  9. The fastest land mammal
  10. This instrument has three valves?
  11. Blue is the color of what type of poppy
  12. Colorado's third-largest city
  13. One fourth of all your body's _____ are in your feet.
  14. Number of floors our southern parking garage has.
Down
  1. The sky glows with the aurora borealis, in Fairbanks, ______ (state)
  2. What the sun is made up of.
  3. A sport played on ice skates.
  4. Which word goes before vest, beans, and quartet
  5. This medicine was originally called "mold juice"
  6. These bulbs were once exchanged as a form of currency
  7. Latin name of Earth's moon.
  8. Starbucks opens first store in what city?
  9. Abe Lincoln's birth state
  10. The Slowest Mammal on Earth
  11. What color is Absinthe?
  12. This animal can be 20 feet tall and have tongue up to 20 inches long.
  13. The humuhumunukunukuapuaa is what state's official fish
  14. Disney movie with the song, "You're welcome" is in it
  15. Disney movie with the song, "Let it go" is in it
  16. Which chess piece can only move diagonally?

30 Clues: What color is Absinthe? • The fastest land mammal • America's favorite desert • Abe Lincoln's birth state • What the sun is made up of. • Latin name of Earth's moon. • The Slowest Mammal on Earth • A sport played on ice skates. • Colorado's third-largest city • This instrument has three valves? • John Leach famous for making this? • Hottest planet in our solar system. • ...

Nassau Customer Service Month Crossword 2022-10-25

Nassau Customer Service Month Crossword crossword puzzle
Across
  1. Location of home office
  2. Your carrier of choice
  3. Document explaining attendance policy
  4. Our NEW partner in service this year
  5. this winter four letter word is white
  6. Company acquired in 2020
  7. Our NEW system like Compass and CSA
  8. 2022 sales goal
  9. the big holiday this month
  10. Sold this company in 2021
  11. this department processes new applications
Down
  1. Marketing king
  2. 1099’s start this in February
  3. Chief Service Officer
  4. Insured this famous person in 1865
  5. An FIA product
  6. Our NEW system like Vantage
  7. Site for employee information
  8. COO
  9. CEO

20 Clues: COO • CEO • Marketing king • An FIA product • 2022 sales goal • Chief Service Officer • Your carrier of choice • Location of home office • Company acquired in 2020 • Sold this company in 2021 • the big holiday this month • Our NEW system like Vantage • 1099’s start this in February • Site for employee information • Insured this famous person in 1865 • Our NEW system like Compass and CSA • ...

Customer Service and Sales Fundamentals 2017-10-25

Customer Service and Sales Fundamentals crossword puzzle
Across
  1. Buying and Selling through the internet via an electronic device.
  2. Produces the products.
  3. This customer shops for fun, and therefore shopping does not necessarily mean always making a purchase.
  4. These stores sell a wide variety of goods including food, alcohol, and medicine.
  5. No matter what format it takes, retailing is the method by which consumers acquire products and services.
  6. The person who makes quick purchase decisions.
  7. A defined customer who has the need, desire, and ability to buy a retailer's products.
  8. Buys large quantities of products directly from the manufacturer, breaks them into smaller units, and sells the smaller unit to retailers.
  9. Clubs Wholesalers who sell products in bulk directly to consumers. These clubs typically require a membership.
  10. A thing or event that causes a reaction.
Down
  1. Quantifiable information about a customer such as household size, income, education, occupation, and place of residence.
  2. Off-price stores that offer an assortment of brand-name merchandise at a significant discount off the manufacturer's price.
  3. The presence of a physical storefront and face-to-face customers experiences.
  4. A company that operates multiple stores under common ownership, and usually has centralized decision-making.
  5. Decision making based on the suggestion or preference of a friend, colleague, or family member.
  6. A physical need such as hunger or thirst that drives behavior.
  7. Off Price stores that are owned by the manufacturer or retailer.
  8. The license granted to another party to market a company's goods or services in a particular territory.
  9. This customer usually waits to see what the latest trends will be, and is reluctant to try new products until friends have done so and reported on them.
  10. Receives, stores, displays and presents the products to customers.

20 Clues: Produces the products. • A thing or event that causes a reaction. • The person who makes quick purchase decisions. • A physical need such as hunger or thirst that drives behavior. • Off Price stores that are owned by the manufacturer or retailer. • Buying and Selling through the internet via an electronic device. • ...

2000's Customer Service Week 2023-10-06

2000's Customer Service Week crossword puzzle
Across
  1. Popular TV show-New Jersey Italian Mobster
  2. 2007 Super Bowl Champs
  3. Rihanna: it's used to stay dry in the rain
  4. actor played a football coach "Remember the Titans"
  5. Netflix explosion Hint: Carole Baskin
  6. Dinosaurs are back: Chris Pratt
  7. Bruno Mars Hit
  8. Wakanda Hint: who lives there
  9. Usher said _____
  10. Creed star played in "The Wire"
Down
  1. Won American Idol & sang "Since U Been Gone"
  2. Slap heard around the world. (Who slapped)
  3. Picture of you with friends taken by you
  4. Hip Hop Broadway Play
  5. Green Breakfast
  6. Fast and Furious actor died
  7. Covid did this everywhere
  8. Complete the title “50 Shades of _____”
  9. 44th US President
  10. replaced cassette tapes
  11. Vampire Slayer
  12. popular rock song: rubbing ice on your skin makes it _____
  13. Elton John performed "Stan" with this artist at the 2001 Grammy's

23 Clues: Vampire Slayer • Bruno Mars Hit • Green Breakfast • Usher said _____ • 44th US President • Hip Hop Broadway Play • 2007 Super Bowl Champs • replaced cassette tapes • Covid did this everywhere • Fast and Furious actor died • Wakanda Hint: who lives there • Dinosaurs are back: Chris Pratt • Creed star played in "The Wire" • Netflix explosion Hint: Carole Baskin • ...

Customer Service Week Crossword (2024) 2024-09-26

Customer Service Week Crossword (2024) crossword puzzle
Across
  1. Another name for Hopewell
  2. Our fearless leader
  3. One of our most popular games online & traditional
  4. A name of a VLT
  5. Keeps us connected
  6. Superior intelligence & problem solving skills
  7. Where hope is sold
  8. The hope we all have
  9. Our acrobat
  10. A celebration
  11. Nickname for the capital
Down
  1. Two days every year
  2. One of our favourite teams
  3. A way we help
  4. Average ____ time
  5. Fantasy, Futures, Stadium
  6. Second largest in training base in the world
  7. Deep down ,we believe that the problem, is THEM
  8. A favourite topic
  9. Where to go find information
  10. Our favourite ginger
  11. Highest tides in the world

22 Clues: Our acrobat • A way we help • A celebration • A name of a VLT • Average ____ time • A favourite topic • Keeps us connected • Where hope is sold • Two days every year • Our fearless leader • The hope we all have • Our favourite ginger • Nickname for the capital • Another name for Hopewell • Fantasy, Futures, Stadium • One of our favourite teams • Highest tides in the world • ...

BPO Customer Service Week Crossword 2024-09-26

BPO Customer Service Week Crossword crossword puzzle
Across
  1. A large territorial and aggressive animal, known by many as the most dangerous animal in the savanna
  2. A group of lions
  3. This tool helps you to see things at a safe distance
  4. The most well known savanna located in Tanzania
  5. A deadly snake. Also the nick-name of the late basketball icon Kobe Bryant
  6. The King of the jungle
  7. A person who leads guests on a safari adventures
  8. Classic Disney movie following the life of a young cub set in Africa
  9. Animal known for its black and white striped coat
  10. Continent that has the largest savannas in the world
Down
  1. The fastest land animal in the world
  2. The largest reptile
  3. You need this to capture memories on your safari
  4. An expedition into the wild to observe animals in their natural habitats
  5. This bird has a distinct pink color
  6. This natural resource is scares in the savanna
  7. Grasslands with scattered individual trees and shrubs in Africa
  8. The biggest bird
  9. Known for its long neck
  10. A large herbivore known for its horns

20 Clues: A group of lions • The biggest bird • The largest reptile • The King of the jungle • Known for its long neck • This bird has a distinct pink color • The fastest land animal in the world • A large herbivore known for its horns • This natural resource is scares in the savanna • The most well known savanna located in Tanzania • You need this to capture memories on your safari • ...

Customer Service Vocabulary 1-4 2024-09-30

Customer Service Vocabulary 1-4 crossword puzzle
Across
  1. dangerous areas (i.e. broken glass on the floor, water on the floor, etc.)
  2. covering everything
  3. keeping something private
  4. doing the same act over and over
  5. speaking quality that shows a similar sound that can be boring to hear
  6. Program that reward customers who often buy products from same store. Ex. Frequent Shopper card.
  7. People employed in an organization or engaged in an organized undertaking such as military service.
  8. anything of value which a business owns; i.e. inventory, building, cash, selling equipment & supplies, etc.
  9. a circumstance or thing; something that causes discomfort, trouble, etc.
  10. An expression or feeling of disapproval or opposition; a reason for disagreeing.
  11. the urge or motive to satisfy a desire or need that makes people buy goods or services.
  12. Act like an adult & professional in front of customers. how to act in uncomfortable situation
  13. concern by a customer with guarding against the real or imagined threat of criticism, injury to one's ego, or exposure of one's shortcomings
  14. Feeling or characterized by great anger. If a customer becomes this way, you should call the manager
  15. what a person likes
  16. not being polite or courteous
  17. scold or criticize someone angrily
  18. to furnish or provide what is needed
  19. First In First Out (such as with inventory)
  20. a service
  21. To feel and partially understand another person feelings; how to deal with an inconvenienced customer
  22. the offering to a customer of a complimentary item or a suggested item to get them to purchase more
  23. someone who visits a store over and over
  24. facts, when talking about a warranty or return policy
  25. a problem someone has
  26. casual
  27. a style for which a person would be dressed up to suit a fancy occasion
  28. not mattering one way or the other
  29. is an agreement in which the seller reserves an item for a consumer until the consumer completes all the payments necessary to pay for that item.
  30. an accident or bad experience
  31. to reduce; make smaller
  32. an amount of money (or goods/services) given to a customer; the term could also refer to pay for working
  33. Buying based on emotions and feelings.
Down
  1. this happens when a customer comes in to a store and wants only a particular brand of merchandise
  2. Staying calm when dealing with rude customers; how to deal with angry customers.
  3. what is likely to happened
  4. a piece of paper that comes with a shipment and which is created by a vendor
  5. explaining what is different between your product and someone else’s
  6. products that are good only for a specified period of time and then spoil
  7. Information that is presented through body language or hand gestures. Example: Wave, smile
  8. being polite
  9. the feelings that a customer has about a store or sales associate and what the sales associate feels about the customer
  10. to include
  11. a product which goes with something that the customer is already buying
  12. a feeling that you do not like what you purchased or were treated
  13. a document of what a customer likes, dislikes, sizes, tastes, contacts that have been made by a sales associate, etc.
  14. change director to get around something
  15. a conclusion a person comes to based on what you heard and saw
  16. what a person thinks about something which may not be based on facts.
  17. items that can be offered to a customer which are similar to what they are requesting when you do not have them in stock.
  18. to indicate or suggest something without really saying it
  19. to feel like you deserve something when you haven’t worked for it
  20. body language or verbal statements made by a customer that confirm the sale to a sales associate
  21. Americans with Disabilities Act; the law written by Congress to protect those with disabilities and which requires business to provide easy access to their business
  22. a mental view of what happened
  23. pressing (forcefully) someone to buy something
  24. a legitimate comment made by a customer who is unsure for a reason of making a purchase
  25. making and item for sale more personable for a customer
  26. a thing that motivates or encourages one to do something
  27. unique
  28. to get rid of something

61 Clues: unique • casual • a service • to include • being polite • covering everything • what a person likes • a problem someone has • to get rid of something • to reduce; make smaller • keeping something private • what is likely to happened • not being polite or courteous • an accident or bad experience • a mental view of what happened • doing the same act over and over • ...

Marketing tutorial 2 2022-09-22

Marketing tutorial 2 crossword puzzle
Across
  1. Relationship ..........
  2. Name of the company in the case
  3. The ones buying a product/service
  4. managing customer .......
  5. Part of the A stage in the AER model
  6. The customer ......... (the one with the tiers)
  7. Customers not targeted by a program
Down
  1. A kind of approach
  2. Way to measure relationship equity
  3. most important measure of value creation in CRM (historically)
  4. Customer dynamic ........ approach
  5. likelihood that a customer comments positively about a seller to others
  6. Factor that Leverages Relationship Marketing Delivery Effectiveness

13 Clues: A kind of approach • Relationship .......... • managing customer ....... • Name of the company in the case • The ones buying a product/service • Way to measure relationship equity • Customer dynamic ........ approach • Customers not targeted by a program • Part of the A stage in the AER model • The customer ......... (the one with the tiers) • ...

Chp 1 Intro to Marketing (DMSM) 2020-09-15

Chp 1 Intro to Marketing (DMSM) crossword puzzle
Across
  1. Process of determining the most effective approach to advertise a product or service (2 words)
  2. 1/4 P's of marketing, refers to the messaging and communication channels marketers use to generate awareness, interest, engagement, and excitement about products or services.
  3. the collection, reporting, and examination of actions taken on a website (2 words)
  4. Path the product or service purchased travels from the company to the consumer
  5. A range of activities to assist customers in resolving issues; involves the goals of promoting customer satisfaction (2 words)
  6. (target markets) Identified groups of customers most likely to purchase your product or service (2 words)
  7. 1/4 P's of marketing, refers to where the product is sold and delivered to customers
  8. Process of communicating with potential customers to promote a product or service
  9. ____________ (PR) Efforts made by a company to shape the way audiences perceive the company; how a brand is seen by the public (public image) can have an effect of the brand's actions
  10. How businesses communicate with audiences
  11. advocacy Marketing strategy focused on getting customers to support the brand or product
Down
  1. Process of arranging trade shows, conventions, meetings, etc. that meet determined goals, messages, or purposes (2 words)
  2. 1/4 4Ps of marketing; refers to the actual product or service a company offers
  3. Diverse groups of consumers participating in guided discussions to better understand customer perception of a particular product or service 2 words)
  4. ___________(CTA) Statement or phrase that encourages audience response (3 words)
  5. Process of communicating a company's value to its customers
  6. A selected group of consumers, often in a common geographic location, introduced to a product service, or messaging strategy before a full-scale marketing plan is launched (2 words)
  7. The difference between a company's revenue and its costs; Revenue - Costs = Margin
  8. Consumers' level of recognition of a company's product, service, or brand
  9. Process of promoting a product in a retail environment, including the visual display in stores
  10. Management Process of creating and maintaining the identity of a brand.
  11. What is communicated and perceived be an audience; can be verbal, written, and non-verbal
  12. Department responsible for selling products or services to customers and meeting the customers sales goals
  13. 1/4 4Ps of marketing; the cost of a product or service a company offers
  14. distinctive name, words, design, logo, mark, or a combination of these elements that create company or product identity and that separate the company or product from competitors
  15. Research Process of gathering and analyzing information of customers' needs and preferences
  16. Short-term activity that provides incentives to potential customers and that is intended to help increase sales or create awareness for a product or service (2 words)

27 Clues: How businesses communicate with audiences • Process of communicating a company's value to its customers • 1/4 4Ps of marketing; the cost of a product or service a company offers • Management Process of creating and maintaining the identity of a brand. • Consumers' level of recognition of a company's product, service, or brand • ...

GT LU 4 Module 2 2020-08-26

GT LU 4 Module 2 crossword puzzle
Across
  1. customer relationship management
  2. it enables the companies to improve and customize their offerings and service to best suit customers
  3. when customers now longer wish to receive marketing emails
  4. ________ programmes make customers feel valued thus ensuring repeat business.
  5. identify your competitors’ strengths, weaknesses, opportunities, and threats.
  6. Customer making decision to buy
  7. source of contact information and leads to potential customers
  8. compiling customer database here
  9. The selling process has _______ key steps
  10. First step in the selling process
  11. A breakdown in communication or inaccurate information between employees result in this
  12. Your actions before you have a sales call
  13. This is a sales document that you provide the customer with for the product they are interested in purchasing
  14. document that itemises and records a transaction between a buyer and a seller.
Down
  1. management intervention to avoid losing the customer
  2. Knowledge is ________
  3. Knowing and understanding customer _____ is at the centre of every successful business
  4. Product _______ is an asset and will allow your company to forge ahead of competition
  5. People who enquire about your company should be included and ________ for approach in the future.
  6. If you want the customer's ______ you have to earn it
  7. Protection of Personal Information Act
  8. These are the questions which will allow you to delve deeper into the customer’s answers to your open questions, finding out the reasons and emotions behind those answers
  9. A system of moral principles
  10. preliminary invoice
  11. influence your customers and helps you to anticipate what they are going to need
  12. The market you are trying to sell your product to
  13. Don't try to sell something that's not needed
  14. process of developing, coordinating, monitoring the various decisions that have a direct bearing on the company’s sales
  15. A sales _____ is a document which is prepared by the organisation and issued to a customer for the sale of a product or service

29 Clues: preliminary invoice • Knowledge is ________ • A system of moral principles • Customer making decision to buy • customer relationship management • compiling customer database here • First step in the selling process • Protection of Personal Information Act • The selling process has _______ key steps • Your actions before you have a sales call • ...

Customer Service Week 2016 2016-10-02

Customer Service Week 2016 crossword puzzle
Across
  1. What is the name of the report that comes out on the 18th of each month
  2. What holiday are we celebrating on October 10th, 2016
  3. What is the SAP transaction to obtain a NAFTA cert
  4. What is the name of the Management Company at 5915 Airport Road
  5. What does BRP stand for
  6. Tremblay Who is the Manager of St Remi
  7. Where would you go to find someone's telephone number in Avon Lake
Down
  1. What system do you currently upload your orders into
  2. What is Carol's Grand Kitten's name
  3. what is the SAP variant to run your Open Order Report
  4. What is the name of the Seller that is retiring at the end of the year
  5. What is the name of our "new" complaint system
  6. Trade Compliance Which Department does Lila Rose manage
  7. What is Maria's last name

14 Clues: What does BRP stand for • What is Maria's last name • What is Carol's Grand Kitten's name • Tremblay Who is the Manager of St Remi • What is the name of our "new" complaint system • What is the SAP transaction to obtain a NAFTA cert • What system do you currently upload your orders into • what is the SAP variant to run your Open Order Report • ...

Customer Service Week 2016 2016-10-02

Customer Service Week 2016 crossword puzzle
Across
  1. What is another name for a PSR
  2. What does BRP stand for
  3. What is Carol's Grand Kitten's name
  4. What holiday are we celebrating on October 10th, 2016
  5. What City is our California office located in
  6. What is the name of the Seller that is retiring at the end of the year
  7. What is the name of the report that comes out on the 18th of each month
  8. What is the SAP transaction to obtain a NAFTA cert
Down
  1. What is the SAP variant to run your Open Order Report
  2. What system do you currently upload your orders into
  3. Where would you go to find someone's telephone number in Avon Lake
  4. What is the name of our "new" complaint system
  5. What is Maria's last name
  6. What is the name of the Management Company at 5915 Airport Road

14 Clues: What does BRP stand for • What is Maria's last name • What is another name for a PSR • What is Carol's Grand Kitten's name • What City is our California office located in • What is the name of our "new" complaint system • What is the SAP transaction to obtain a NAFTA cert • What system do you currently upload your orders into • ...

Customer Service Week 2023 2023-09-27

Customer Service Week 2023 crossword puzzle
Across
  1. Act as an ____ by teaching Ppt about their solution
  2. Offer this on all calls
  3. I always do this if I don't understand ppt
  4. Promote ____ whenever applicable
  5. Putting yourself in Ppt shoes
  6. Active ____ is important to understand Ppt's concern
  7. Always have a ____ conversation with our Ppts
Down
  1. Stay _____ if Ppt is upset
  2. Avoid ___ behavior on calls
  3. Set right ____
  4. ____ impressions are always important for Ppt
  5. Walk the extra ___ for the Ppt
  6. Do this if you want to get to the root of Ppt's query
  7. Do not ____ when ppt is speaking

14 Clues: Set right ____ • Offer this on all calls • Stay _____ if Ppt is upset • Avoid ___ behavior on calls • Putting yourself in Ppt shoes • Walk the extra ___ for the Ppt • Do not ____ when ppt is speaking • Promote ____ whenever applicable • I always do this if I don't understand ppt • ____ impressions are always important for Ppt • Always have a ____ conversation with our Ppts • ...

Customer Service Appreciation Week 2023-10-10

Customer Service Appreciation Week crossword puzzle
Across
  1. Grabbing product from another warehouse
  2. Company that makes the food in the cafe
  3. Operating system also referred to at 9.1 and 9.2
  4. Place of work
  5. Also called DC or Distribution Center
  6. Connecting customer to another department
  7. System that you create cases
  8. System to show step by step process
Down
  1. What was in the orange buckets the first week of training
  2. Where customers can order online
  3. Same day pick up
  4. Chat system
  5. Supporting people during nesting
  6. Articles created by Vincent for policies and procedures

14 Clues: Chat system • Place of work • Same day pick up • System that you create cases • Where customers can order online • Supporting people during nesting • System to show step by step process • Also called DC or Distribution Center • Grabbing product from another warehouse • Company that makes the food in the cafe • Connecting customer to another department • ...

TEAM MEETING CROSSWORD 2023-11-22

TEAM MEETING CROSSWORD crossword puzzle
Across
  1. Internet Banking Project name
  2. Managers first name
  3. General Manager First name
  4. Our newest team member
  5. Sarah's last name
  6. Bonus Saver ________
  7. Average _____ Time
  8. an expression of dissatisfaction
  9. What you need to know to login to IB
  10. What we need to with a customer before discussing account information
  11. What you need to read a customer when they open a new account
  12. eLearning System
  13. Sent out to team each morning with important info
  14. AHT ______ Competition
  15. _____ To Win
  16. Charged when a Direct Debit dishonours
Down
  1. CRO First Name
  2. Customer Self Service Online Channel
  3. CEOS NAME
  4. Risk ______ Incident Report
  5. Discontinued Card Type
  6. Sarah's role in the AHT battle
  7. Paid to shareholders
  8. Create _______ WOW
  9. Mobile _________
  10. Where you send statement requests
  11. COO Full Name
  12. Phone System
  13. Team Member with the longest Tenure
  14. _____ The Better
  15. A transactions account
  16. Core Banking System

32 Clues: CEOS NAME • Phone System • _____ To Win • COO Full Name • CRO First Name • Mobile _________ • eLearning System • _____ The Better • Sarah's last name • Average _____ Time • Create _______ WOW • Managers first name • Core Banking System • Bonus Saver ________ • Paid to shareholders • Our newest team member • Discontinued Card Type • AHT ______ Competition • A transactions account • ...

PR Crossword Search 2020-12-10

PR Crossword Search crossword puzzle
Across
  1. Support an Immediate Delivery (IDL) Order
  2. Understand Returns - CA/MX/US
  3. Support Unauthorized Orders
  4. Explain Authorizations and Charges in Toolbox
  5. Support Retail Business Orders
  6. iPhone Upgrade Program Overview
  7. Working with Difficult Customers
  8. Signature or Delivery Dispute
  9. Customer Engagement Model for Service Chat
  10. Sales District Quick Reference Guide - AMR Service
  11. Create a US Return for Replacement
  12. Resolve Damaged in Transit Order
  13. Custom Apple Watch Guide
  14. Toolbox Contact Logging
  15. Invoice Requests - US/CA
  16. Consult Senior Customer Service
  17. Support Apple Trade In - US/CA
  18. Gift Return
  19. Late Deliveries
  20. Change Destination or Delivery Address for an Apple Pickup Order
  21. Support Apple Card Monthly Installments - US
  22. Apple Trade In Program Guide US/CA
  23. Apple Trade In Device Assessment
Down
  1. Refund a Gift Card
  2. Support a Customer with Delivery Options
  3. Add Line Item in Toolbox
  4. Change Shipping Address
  5. LynxWeb Tool User Guide - US
  6. Support iPhone Upgrade Program and Trade In
  7. BOSS user guide - AMR
  8. Apple Card Monthly Installments Overview
  9. Support Late Returns (Refund Query)
  10. Personal Engraving
  11. GEM Alerts and Decline Messages
  12. Track Returns
  13. Create a US Return for Refund
  14. Unauthorized Returns
  15. Support Orders on Fraud Review
  16. Provider Group Quick Reference - US/CA
  17. Apple Pickup Eligibility and Expectations
  18. Toolbox User Guide
  19. Explain Payment Methods
  20. Change Destination or Delivery Address for an Apple Pickup Order
  21. Support Apple Trade In: Phobio - US
  22. Customer Engagement Model for Service Chat

45 Clues: Gift Return • Track Returns • Late Deliveries • Refund a Gift Card • Personal Engraving • Toolbox User Guide • Unauthorized Returns • BOSS user guide - AMR • Change Shipping Address • Toolbox Contact Logging • Explain Payment Methods • Add Line Item in Toolbox • Custom Apple Watch Guide • Invoice Requests - US/CA • Support Unauthorized Orders • LynxWeb Tool User Guide - US • ...

Chapter 9 Key Terms 2024-11-05

Chapter 9 Key Terms crossword puzzle
Across
  1. consumer goods that a buyer doesn’t anticipate purchasing
  2. product available for purchase
  3. the financial asset associated with a brand
  4. a set of products that are similar or complementary
  5. the stages a product goes through, tracking its sales and profitability
  6. the additional value that a brand has over a substitute
  7. the number of product lines a brand carries
  8. the overarching impression that customers have of a brand
  9. product solution that the customer is actually buying: convenience, ego, ease, flexibility, etc.
  10. the number of products in a line
Down
  1. expenses directly attributable to the product or service
  2. a widely used financial measure to determine the profitability of a business; considers costs to manufacture and sell a product or service
  3. symbols that show legal ownership of a brand name or brand mark
  4. addition of product lines
  5. all the products a company sells
  6. product having unseen aspects essential to customers
  7. the way a brand signals emotions in consumers’ minds
  8. measure of the degree to which a brand is preferred over others in the category
  9. the process of developing a brand
  10. an intangible asset with tangible value; made up of promotion efforts and customer meaning

20 Clues: addition of product lines • product available for purchase • all the products a company sells • the number of products in a line • the process of developing a brand • the financial asset associated with a brand • the number of product lines a brand carries • a set of products that are similar or complementary • product having unseen aspects essential to customers • ...

Marketing Management 2024-01-28

Marketing Management crossword puzzle
Across
  1. The group of individuals or potential customers targeted by a marketing message.
  2. The communication activities used to inform, persuade, and remind the target audience about a product or service.
  3. The perception and recognition of a product or company in the market.
  4. A semi-fictional representation of an ideal customer based on market research.
  5. The overarching process of creating, communicating, delivering, and exchanging value to satisfy customer needs.
  6. The process of getting a product from the manufacturer to the end consumer.
  7. Creating a distinct image and identity for a product or brand in the minds of consumers.
  8. The activities and processes involved in selling products or services to customers.
  9. (Unique Selling Proposition): A distinctive element that sets a product or brand apart from competitors.
  10. Search Engine Optimization – techniques to improve a website's visibility on search engines.
  11. Rivalry among businesses for the same target market.
  12. Journey: The process a customer goes through from awareness to purchase and beyond.
  13. Dividing a market into subsets based on characteristics like age or income.
  14. Rapidly gaining popularity or spreading widely, often through social sharing.
  15. Information and material created for a specific audience to provide value.
  16. A specific group of consumers that a business aims to reach with its products and marketing efforts.
  17. Establishing a distinctive place in the minds of consumers relative to competitors.
  18. The level of interaction and connection between a brand and its audience.
Down
  1. Receiving input from customers or stakeholders to improve products or services.
  2. A medium or platform used to deliver a marketing message.
  3. Paid, non-personal communication designed to influence a target audience.
  4. A systematic method of gathering information from a sample of people.
  5. The end user of a product or service within the target market.
  6. A group of potential buyers with similar needs or characteristics.
  7. Customer commitment and repeat business due to positive experiences with a brand.
  8. The benefit or satisfaction a customer derives from a product or service.
  9. Introducing new ideas, methods, or products to the market.
  10. A plan of action designed to achieve a specific goal.
  11. The process of turning a prospect into a customer by taking a desired action.
  12. The systematic analysis of data to gain insights into marketing performance.
  13. Determining the value of a product or service and setting a cost that consumers are willing to pay.
  14. A coordinated series of activities designed to achieve a specific marketing goal.
  15. A tangible or intangible offering that fulfills a need or want and can be exchanged.
  16. Marketing strategies and content tailored for mobile devices.
  17. The practice of creating a unique identity for a product or service to distinguish it from competitors.
  18. Share: The portion of total sales within a market that a company controls.
  19. Dividing the market into distinct groups based on similar characteristics or needs.
  20. An acronym for strengths, weaknesses, opportunities, and threats – a strategic planning tool.
  21. Media: Online platforms used for social interaction and content sharing.
  22. Patterns or shifts in consumer behavior, technology, or the market.

40 Clues: Rivalry among businesses for the same target market. • A plan of action designed to achieve a specific goal. • A medium or platform used to deliver a marketing message. • Introducing new ideas, methods, or products to the market. • Marketing strategies and content tailored for mobile devices. • The end user of a product or service within the target market. • ...

Celebrating Customer Service Week 2014-07-29

Celebrating Customer Service Week crossword puzzle
Across
  1. He's the world's worst cleaning lady ______
  2. Allstate treats customers with _______
  3. Celebrating ________ Service Week
  4. Allstate offers a claim ____________ guarantee
  5. Do the _____ thing
Down
  1. We help customers realize their homes and ______
  2. Allstate agents are _______ advisors
  3. ____ Expectations
  4. You're in good _____ with Allstate
  5. Allstate ________ what matters most to me
  6. Allstaters can connect with each other through the Employee _______
  7. Delivering on the Customer Value __________
  8. Put people ahead of ________
  9. Allstaters are a _____ for Good

14 Clues: ____ Expectations • Do the _____ thing • Put people ahead of ________ • Allstaters are a _____ for Good • Celebrating ________ Service Week • You're in good _____ with Allstate • Allstate agents are _______ advisors • Allstate treats customers with _______ • Allstate ________ what matters most to me • He's the world's worst cleaning lady ______ • ...

Celebrating Customer Service Week 2014-07-29

Celebrating Customer Service Week crossword puzzle
Across
  1. Put people ahead of ________
  2. We help customers realize their hopes and ______
  3. Delivering on the Customer Value __________
  4. Do the _____ thing
  5. He's the world's worst cleaning lady ______
  6. Allstate agents are _______ advisors
  7. You're in good _____ with Allstate
Down
  1. Allstate treats customers with _______
  2. Allstaters can connect with each other through the Employee _______
  3. Celebrating ________ Service Week
  4. Allstate offers a claim ____________ guarantee
  5. Allstate ________ what matters most to me
  6. Allstaters are a _____ for Good
  7. ____ Expectations

14 Clues: ____ Expectations • Do the _____ thing • Put people ahead of ________ • Allstaters are a _____ for Good • Celebrating ________ Service Week • You're in good _____ with Allstate • Allstate agents are _______ advisors • Allstate treats customers with _______ • Allstate ________ what matters most to me • Delivering on the Customer Value __________ • ...

Customer Service Week 2017 2017-09-29

Customer Service Week 2017 crossword puzzle
Across
  1. Reset my _(8letters)?
  2. to clone a member or user
  3. A test to determine the incompatibility between a donor and a recipient
  4. one criteria to accrue time for a waitlisted patient
  5. implemented Sept. 12, 2017
  6. A response entered in the donor feedback process that explains the outcome of an organ considered for the potential of transplantation.
  7. accessible through Secure Enterprise, allows you to securely access, view and download multiple types of data reports
Down
  1. one of patient/donor identifier
  2. When organ removal, death, or replacement on chronic allograft support system has occurred.
  3. Any potential donor referred to an OPO by a hospital but no written consent.
  4. Any neoplasm or tumor that is cancerous as opposed to being benign.
  5. uses barcode scanning technology
  6. Set by Angel Caroll
  7. comment from members

14 Clues: Set by Angel Caroll • comment from members • Reset my _(8letters)? • to clone a member or user • implemented Sept. 12, 2017 • one of patient/donor identifier • uses barcode scanning technology • one criteria to accrue time for a waitlisted patient • Any neoplasm or tumor that is cancerous as opposed to being benign. • ...

Customer Service/Fall Crossword 2023-09-29

Customer Service/Fall Crossword crossword puzzle
Across
  1. "Thank you for calling Hardy ___________"
  2. Halloween month
  3. Our employee benefit plan that enables us to own part of the company we work at
  4. Thanksgiving month
  5. 100% ________ owned
  6. Yellow vegetable with kernels
  7. To hear with intent
  8. To gather a crop
Down
  1. Scares birds away from a field
  2. Consistently good in quality or performance; able to be trusted
  3. A large, rounded, orange-yellow autumnal fruit
  4. Our goal is to diagnose and _______ disease
  5. A _______ of service
  6. Another word for fall

14 Clues: Halloween month • To gather a crop • Thanksgiving month • 100% ________ owned • To hear with intent • A _______ of service • Another word for fall • Yellow vegetable with kernels • Scares birds away from a field • "Thank you for calling Hardy ___________" • Our goal is to diagnose and _______ disease • A large, rounded, orange-yellow autumnal fruit • ...

PR Search 2020-12-10

PR Search crossword puzzle
Across
  1. Support a Customer with Delivery Options
  2. Customer Engagement Model for Service Chat
  3. Support Retail Business Orders
  4. Toolbox User Guide
  5. iPhone Upgrade Program Overview
  6. Explain Authorizations and Charges in Toolbox
  7. Apple Card Monthly Installments Overview
  8. Change Destination or Delivery Address for an Apple Pickup Order
  9. Support Unauthorized Orders
  10. Support Apple Trade In - US/CA
  11. Apple Trade In Program Guide US/CA
  12. Create a US Return for Replacement
  13. GEM Alerts and Decline Messages
  14. Support iPhone Upgrade Program and Trade In
  15. Explain Payment Methods
  16. Customer Engagement Model for Service Chat
  17. Support Late Returns (Refund Query)
  18. Support Orders on Fraud Review
  19. Custom Apple Watch Guide
  20. Gift Return
  21. Signature or Delivery Dispute
Down
  1. Create a US Return for Refund
  2. Consult Senior Customer Service
  3. Apple Trade In Device Assessment
  4. Unauthorized Returns
  5. Sales District Quick Reference Guide - AMR Service
  6. Add Line Item in Toolbox
  7. Support an Immediate Delivery (IDL) Order
  8. Support Apple Card Monthly Installments - US
  9. BOSS user guide - AMR
  10. LynxWeb Tool User Guide - US
  11. Apple Pickup Eligibility and Expectations
  12. Late Deliveries
  13. Refund a Gift Card
  14. Understand Returns - CA/MX/US
  15. Change Shipping Address
  16. Resolve Damaged in Transit Order
  17. Invoice Requests - US/CA
  18. Support Apple Trade In: Phobio - US
  19. Provider Group Quick Reference - US/CA
  20. Track Returns
  21. Change Destination or Delivery Address for an Apple Pickup Order
  22. Toolbox Contact Logging
  23. Personal Engraving
  24. Working with Difficult Customers

45 Clues: Gift Return • Track Returns • Late Deliveries • Toolbox User Guide • Refund a Gift Card • Personal Engraving • Unauthorized Returns • BOSS user guide - AMR • Change Shipping Address • Explain Payment Methods • Toolbox Contact Logging • Add Line Item in Toolbox • Invoice Requests - US/CA • Custom Apple Watch Guide • Support Unauthorized Orders • LynxWeb Tool User Guide - US • ...

Spedan's 335 Crossword 2022-06-20

Spedan's 335 Crossword crossword puzzle
Across
  1. Forum Rep (Days)
  2. Branch Manager
  3. Rulebook
  4. UrgentComms
  5. Dining Room
  6. Customer Feedback
  7. Retail TM
  8. Democracy
  9. Payment TM
  10. Service TM
  11. Personnel System
  12. DBM
Down
  1. Service TM
  2. Purpose
  3. Chairman
  4. Retail TM
  5. 335
  6. 20% 25% 12.5%
  7. Community
  8. Forum Rep (Nights)
  9. Compliance TM
  10. Night TM

22 Clues: 335 • DBM • Purpose • Chairman • Rulebook • Night TM • Retail TM • Community • Retail TM • Democracy • Service TM • Payment TM • Service TM • UrgentComms • Dining Room • 20% 25% 12.5% • Compliance TM • Branch Manager • Forum Rep (Days) • Personnel System • Customer Feedback • Forum Rep (Nights)

Digital Acronyms 2024-12-16

Digital Acronyms crossword puzzle
Across
  1. - private
  2. - et cetera
  3. Personal Identification Number
  4. - Rich Text Format
  5. - limited
  6. - example
  7. Portable Network Graphics
  8. Know Your Customer
  9. World Wide Web
  10. code- Quick Response Code
  11. - point of view
  12. - incorporated
  13. Permanent Account Number
  14. Short Message Service
Down
  1. Joint Photographics Experts Group
  2. - telephone
  3. Graphics Interchange Format
  4. Uniform Resource Locator
  5. Portable Document Format
  6. Global Positioning System
  7. - corporation
  8. Wireless Fidelity
  9. One-time password
  10. Multimedia Messaging Service

24 Clues: - private • - limited • - example • - telephone • - et cetera • - corporation • World Wide Web • - incorporated • - point of view • Wireless Fidelity • One-time password • - Rich Text Format • Know Your Customer • Short Message Service • Uniform Resource Locator • Portable Document Format • Permanent Account Number • Global Positioning System • Portable Network Graphics • code- Quick Response Code • ...

Common Customer Complaints 2024-11-26

Common Customer Complaints crossword puzzle
Across
  1. faulty product or service must be replaced
  2. can occur because of mismatched expectations
  3. against specific personnel from the organisation
  4. length of time it takes to receive their good or service
  5. can create a loyal customer
Down
  1. customer given by a loyal customer with previous good experience
  2. repetitive complaints
  3. failure to address and publicise
  4. exists because of miscommunication
  5. problems in delivery such as delays

10 Clues: repetitive complaints • can create a loyal customer • failure to address and publicise • exists because of miscommunication • problems in delivery such as delays • faulty product or service must be replaced • can occur because of mismatched expectations • against specific personnel from the organisation • length of time it takes to receive their good or service • ...

Customer Service Week Crossword 2021-08-25

Customer Service Week Crossword crossword puzzle
Across
  1. Something that a customer gives regarding their opinion about CUNA Mutual Group’s products or services
  2. The name of CUNA Mutual Group’s new preneed business (two words)
  3. Comprised of team members that provide customer service for inbound and/or outbound calls (two words)
Down
  1. The ability of a company to keep its customers over a period of time
  2. A customer’s complete experience with the CUNA Mutual Group brand
  3. In 1992 the U.S. _________ proclaimed Customer Service Week a nationally recognized event, celebrated annually during the first full week of October
  4. Customer _________ is the commitment from customers to continue purchasing CUNA Mutual Group products or services
  5. An important customer service skill that allows customer service reps to understand a customer’s feelings

8 Clues: The name of CUNA Mutual Group’s new preneed business (two words) • A customer’s complete experience with the CUNA Mutual Group brand • The ability of a company to keep its customers over a period of time • Comprised of team members that provide customer service for inbound and/or outbound calls (two words) • ...

Marketing tutorial 2 2022-09-22

Marketing tutorial 2 crossword puzzle
Across
  1. likelihood that a customer comments positively about a seller to others
  2. most important measure of value creation in CRM (historically)
  3. Relationship ..........
  4. Customer dynamic ........ approach
  5. Name of the company in the case
  6. The customer ......... (the one with the tiers)
Down
  1. A kind of approach
  2. Part of the A stage in the AER model
  3. The ones buying a product/service
  4. Customers not targeted by a program
  5. managing customer .......
  6. Way to measure relationship equity
  7. Factor that Leverages Relationship Marketing Delivery Effectiveness

13 Clues: A kind of approach • Relationship .......... • managing customer ....... • Name of the company in the case • The ones buying a product/service • Customer dynamic ........ approach • Way to measure relationship equity • Customers not targeted by a program • Part of the A stage in the AER model • The customer ......... (the one with the tiers) • ...

Business words 2023-05-16

Business words crossword puzzle
Across
  1. an order from customer
  2. an invoice or an email or the product to the customer
  3. a product or a service to a customer.
  4. a paper that says that you paid
  5. a quantity of something
  6. time that you must finish something
  7. who you buy supplies from
  8. to see someone face to face
Down
  1. to arrive or to achieve or to touch something
  2. to stop or avoid something, an order.
  3. what you send to a customer with the order
  4. to send a package by post (or deliver)
  5. to try communicate with someone
  6. when a client asks for a product (restaurant)
  7. to verify something
  8. to purchase something from a supplier
  9. the opposite of to take

17 Clues: to verify something • an order from customer • a quantity of something • the opposite of to take • who you buy supplies from • to see someone face to face • a paper that says that you paid • to try communicate with someone • time that you must finish something • to stop or avoid something, an order. • a product or a service to a customer. • to purchase something from a supplier • ...

exam review 2024-01-08

exam review crossword puzzle
Across
  1. suggesting related merchandise
  2. helpful for future sales
  3. a product feature that benefits the customer
  4. offering a customer a payment plan for a purchase
  5. "are you using cash or credit?"
  6. common objections are based on this
  7. a first attempt to get a customer’s agreement to buy
  8. when you ask a customer multiple questions at once
  9. A written record of a sales transaction
  10. reasons for not buying or seeing a salesperson
  11. method of objection turned into a selling point
  12. listen carefully, acknowledge, ____ and answer
  13. part of training with a more experienced salesperson
  14. phone solicitation to make a sale
  15. payment when item sells
Down
  1. face to face meeting with a customer
  2. questions that require more than yes or no
  3. vocabulary used with industrial buyers
  4. a way to determine needs
  5. What system involves finding customers and keeping them satisfied?
  6. to analyze what has occurred
  7. product or service offered, how much, at what price
  8. maximum number of items a salesperson should show a customer at one time
  9. encouraging a customer to decide between two items
  10. a salesperson uses these items when presenting a product
  11. when you should educate a customer about special care/instructions
  12. objection based on misinformation
  13. a third-party method of handling objections.
  14. companies in touch with customers via Facebook and Twitter
  15. an important way to show the customer youre listening
  16. how you should approach a customer who is in a hurry

31 Clues: payment when item sells • a way to determine needs • helpful for future sales • to analyze what has occurred • suggesting related merchandise • "are you using cash or credit?" • objection based on misinformation • phone solicitation to make a sale • common objections are based on this • face to face meeting with a customer • vocabulary used with industrial buyers • ...

High Five 6 Text 5 2024-11-06

High Five 6 Text 5 crossword puzzle
Across
  1. temppeli
  2. väkiluku
  3. unohtaa
  4. ranska
  5. keskellä
  6. Saksa
  7. Itävalta
  8. tilaus
Down
  1. asiakaspalvelu
  2. ohjeet
  3. kohti
  4. olettaa
  5. liikenneruuhka
  6. hetki
  7. vastaanottaa

15 Clues: kohti • hetki • Saksa • ohjeet • ranska • tilaus • olettaa • unohtaa • temppeli • väkiluku • keskellä • Itävalta • vastaanottaa • asiakaspalvelu • liikenneruuhka

Customer Service Champions Week 2016-09-19

Customer Service Champions Week crossword puzzle
Across
  1. The "P" in TPA
  2. One of our Lines of Business
  3. One of the counties HFHP operates in
  4. If a member doesn't speak English, we need to use the ________ line.
  5. The "F" in HFHP
  6. The "R" in FCR
  7. One of the HF Hospitals is located here
Down
  1. There is no "I" in this
  2. We want to hear this in every call
  3. The "E" in AEP
  4. You are all Customer Service ___________!
  5. Everyone wants 100% in this
  6. A very important customer service skill

13 Clues: The "P" in TPA • The "E" in AEP • The "R" in FCR • The "F" in HFHP • There is no "I" in this • Everyone wants 100% in this • One of our Lines of Business • We want to hear this in every call • One of the counties HFHP operates in • A very important customer service skill • One of the HF Hospitals is located here • You are all Customer Service ___________! • ...

GBE Acronym 2014-02-11

GBE Acronym crossword puzzle
Across
  1. Derivatives application
  2. All Japanese payments are routed thru this applications
  3. Knows holidays for all branches, bank codes
  4. Third party risk application, needs adapt to new requirement
  5. Processes payments for London branch, it is not clear as water
  6. New customer onboarding, resides in cloud
  7. Payment common services platform
  8. New platform for customer and account setup, not ready yet
  9. Gatekeeper for DDA platform, does not allow anybody without frisking
  10. Loan and sub ledger platform for Asian and London branch
  11. Customer setup for FX products are here
  12. All domestic urgent transactions are processed here
  13. Architecture is provided in this document
  14. Regulatory reports are generated here
  15. Real time currency position
  16. Billing transactions are aggregated and sent to enterprise application
  17. Regulatory reporting data goes here.
  18. Payment gateway, sends and receives all the payment transactions to external world
Down
  1. External customer entitlements are stored in this repository
  2. Strategic DDA platform for international accounts
  3. Delivers transactions from FX applications
  4. Tells whether the customer is under the purview of FATCA
  5. Letter of credit platform
  6. Does reconcilement
  7. Currency contracts are stored here
  8. Strategic customer due diligence platform, it is around the corner
  9. Strategic multi-currency lending platform
  10. Domestic DDA platform
  11. Investigation and customer service platform
  12. Services platform for Global Branch project
  13. Data stored for external customer reporting
  14. Knows all about customers
  15. Provides Market risk
  16. Legacy customer due diligence, keeps a watch on customers
  17. Legacy DDA platform
  18. Customer pulls his reports from here
  19. Customers are charged, revenue generator
  20. Sanctions checking, bad guys caught here
  21. Aggregates transactions for a trader
  22. External customer portal
  23. Customers enter currency contract

41 Clues: Does reconcilement • Legacy DDA platform • Provides Market risk • Domestic DDA platform • Derivatives application • External customer portal • Letter of credit platform • Knows all about customers • Real time currency position • Payment common services platform • Customers enter currency contract • Currency contracts are stored here • Customer pulls his reports from here • ...

Customer Service Ch 2 2020-02-19

Customer Service Ch 2 crossword puzzle
Across
  1. the tendency of customers to connect the quakity of service to their opinion of the server
  2. a protein that your body might recognize as harmful.
  3. a restaurant's customers are considerd to be __________ customers.
  4. the characteristics of service that cannot be seen or touched
  5. High quality service that focuses on giving a customer the same experience every time they visit.
Down
  1. this type of selling technique offers additional choices to a customer in addition to what they have already ordered
  2. the _________ of truth is when a customer develops an impression.
  3. A grocery store supplier delivering goods to a store is an example of an __________ customer
  4. The first step that management should make when developing standards of service is to identify the customers'____________
  5. what group of people should you gather information on to maintain a competitive point of difference?

10 Clues: a protein that your body might recognize as harmful. • the characteristics of service that cannot be seen or touched • the _________ of truth is when a customer develops an impression. • a restaurant's customers are considerd to be __________ customers. • the tendency of customers to connect the quakity of service to their opinion of the server • ...

PERS/GPS 2024-02-18

PERS/GPS crossword puzzle
Across
  1. Would you have to create an Actual Alarm for a customer that has fallen with no injuries reported?
  2. What is the maximum lock age that we would be able to accept as an accurate customer location? _____ MINUTES
  3. Name of dealer that utilize Speed Dial to reach the service department. CONNECT______
  4. A two-way account that has been assigned to an Account Group but does not contain customer information. TEST ___ ACCOUNT
  5. Would you have to create an Actual Alarm for a customer that is reporting to have gotten a paper cut?
  6. What is the Event Code used to create Actual Alarms?
  7. ERI is an acronym for EMERGENCY RESPONSE _______
Down
  1. A ______ dispatch is a dispatch that was made after not being able to speak to anyone.
  2. How may times should you ask the customer any of the required questions?
  3. What is the operator action used to get a customer in touch with service if they declined to be transferred or take the service department's phone number from you?
  4. How many seconds should the refresh rate be adjusted to on on MobileHelp's GPS portals?

11 Clues: ERI is an acronym for EMERGENCY RESPONSE _______ • What is the Event Code used to create Actual Alarms? • How may times should you ask the customer any of the required questions? • Name of dealer that utilize Speed Dial to reach the service department. CONNECT______ • A ______ dispatch is a dispatch that was made after not being able to speak to anyone. • ...

Marketing Management 2024-01-28

Marketing Management crossword puzzle
Across
  1. A group of potential buyers with similar needs or characteristics.
  2. Receiving input from customers or stakeholders to improve products or services.
  3. A coordinated series of activities designed to achieve a specific marketing goal.
  4. A medium or platform used to deliver a marketing message.
  5. Information and material created for a specific audience to provide value.
  6. The activities and processes involved in selling products or services to customers.
  7. Introducing new ideas, methods, or products to the market.
  8. A systematic method of gathering information from a sample of people.
  9. A specific group of consumers that a business aims to reach with its products and marketing efforts.
  10. Paid, non-personal communication designed to influence a target audience.
  11. Rapidly gaining popularity or spreading widely, often through social sharing.
  12. A plan of action designed to achieve a specific goal.
  13. The overarching process of creating, communicating, delivering, and exchanging value to satisfy customer needs.
  14. The practice of creating a unique identity for a product or service to distinguish it from competitors.
  15. Determining the value of a product or service and setting a cost that consumers are willing to pay.
  16. Establishing a distinctive place in the minds of consumers relative to competitors.
  17. The process of turning a prospect into a customer by taking a desired action.
  18. A tangible or intangible offering that fulfills a need or want and can be exchanged.
  19. Patterns or shifts in consumer behavior, technology, or the market.
  20. Share: The portion of total sales within a market that a company controls.
  21. Creating a distinct image and identity for a product or brand in the minds of consumers.
  22. The communication activities used to inform, persuade, and remind the target audience about a product or service.
  23. The process of getting a product from the manufacturer to the end consumer.
Down
  1. Search Engine Optimization – techniques to improve a website's visibility on search engines.
  2. The systematic analysis of data to gain insights into marketing performance.
  3. Media: Online platforms used for social interaction and content sharing.
  4. Dividing a market into subsets based on characteristics like age or income.
  5. Marketing strategies and content tailored for mobile devices.
  6. The perception and recognition of a product or company in the market.
  7. The end user of a product or service within the target market.
  8. Dividing the market into distinct groups based on similar characteristics or needs.
  9. The level of interaction and connection between a brand and its audience.
  10. The benefit or satisfaction a customer derives from a product or service.
  11. Customer commitment and repeat business due to positive experiences with a brand.
  12. A semi-fictional representation of an ideal customer based on market research.
  13. The group of individuals or potential customers targeted by a marketing message.
  14. Journey: The process a customer goes through from awareness to purchase and beyond.
  15. An acronym for strengths, weaknesses, opportunities, and threats – a strategic planning tool.
  16. Rivalry among businesses for the same target market.
  17. (Unique Selling Proposition): A distinctive element that sets a product or brand apart from competitors.

40 Clues: Rivalry among businesses for the same target market. • A plan of action designed to achieve a specific goal. • A medium or platform used to deliver a marketing message. • Introducing new ideas, methods, or products to the market. • Marketing strategies and content tailored for mobile devices. • The end user of a product or service within the target market. • ...

Small Business Fraud 2024-08-07

Small Business Fraud crossword puzzle
Across
  1. the time period between billing statements
  2. reoccurring payment taken by system after initial agreement
  3. a concern or grievance regarding a bank product, service, or employee conduct
  4. accessible way to view/make account changes on own personal device
  5. amount customer has access to spend
  6. ASR meaning ?
  7. the date the payment is owed to account
  8. billing type where card is billed directly
  9. alerts that can be set up to notify customer of late payment
Down
  1. bank gets notice of breach of information , card is stolen by third parties
  2. account number is billed instead of individual card
  3. payment taken with automated service
  4. customer wants to review charges from beginning of year, what would you send out ?
  5. piece of information that has to be verified before sending out statements
  6. system to locate transactions, dates and/or times in real time
  7. system used to complete majority of account maintenance, ASR is in this application

16 Clues: ASR meaning ? • amount customer has access to spend • payment taken with automated service • the date the payment is owed to account • the time period between billing statements • billing type where card is billed directly • account number is billed instead of individual card • reoccurring payment taken by system after initial agreement • ...

The Puzzling Nature of the Apple Store 2013-06-29

The Puzzling Nature of the Apple Store crossword puzzle
Across
  1. you would use this to complete everything in store from business intro to booking a customer in for a data migration
  2. This is very popular with customers who want to extend their battery life on their iPhone
  3. only available if you purchase in an Apple Store
  4. a service provided by customers if they need to continue learning more about their products
  5. You use this to access iTunes on your computer
  6. A way for customers to shop on their terms
  7. this is the first person who represents the brand and makes the customer feel comfortable coming in the store
  8. The soul of the Apple Store
  9. What we call a customer who leaves very, very happy.
  10. The origin of your fearless store leader
Down
  1. The goal of the entire family room team is to improve this everyday
  2. a term used when everyone brings their A game and the store runs smoothly.
  3. these are essential to enhance communication in store
  4. The 4th step in the Apple steps of Service
  5. When you purchase an item and need additional support, you would use this service
  6. highly anticipated and currently in beta form
  7. you can use this if you want to use wireless speakers to play music from your Mac
  8. The engine of the store
  9. you would add this to an order to improve the customer experience as product is delivered
  10. this small device released only 6 years ago has changed the face of technology and life as we know it
  11. a shortcut to finding things on your Mac
  12. a phrase used to encourage store awareness
  13. the abbreviation for a team member who offers iPhone options at the GB

23 Clues: The engine of the store • The soul of the Apple Store • a shortcut to finding things on your Mac • The origin of your fearless store leader • The 4th step in the Apple steps of Service • A way for customers to shop on their terms • a phrase used to encourage store awareness • highly anticipated and currently in beta form • You use this to access iTunes on your computer • ...

WHO AM I? CUSTOMER SERVICE 2020-04-23

WHO AM I? CUSTOMER SERVICE crossword puzzle
Across
  1. This person is the most popular person at work
  2. I served in the Navy, who am I?
  3. I have a license in Cosmetology
  4. I was a life guard, who am I?
  5. This person accidentally stole a race horse in High School
  6. I performed in Viva El Paso
  7. I bartended before working for SWA
  8. I was FITFAM famous in 2018, who am I?
  9. Who was in Marching Band in High School?
  10. This person helped Ben Affleck at the ticket counter, who is it?
  11. I sit on the board for Ronald McDonald
  12. This beautiful, gorgeous person loves Louis Vuitton Handbags
  13. I wore braces when I started working here, who am I?
Down
  1. This person was a rocker w/ long hair, parachute pants, and converse
  2. All State Flutist and Bassoonist in High School
  3. I was in banking before the airlines, who am I?
  4. I started my Career at America West Airlines
  5. This person has a daughter who is a Junior in Highschool
  6. I dumped the lavs on Airforce II
  7. Biker Babe, mud wrestler, a little wild, a little shy
  8. I am a professional dart player. Who am I?
  9. This person was a "Coors Girl". Who are they?
  10. If this person could wear flip-flops 24/7 they would
  11. I speak Chinese and Thai

24 Clues: I speak Chinese and Thai • I performed in Viva El Paso • I was a life guard, who am I? • I served in the Navy, who am I? • I have a license in Cosmetology • I dumped the lavs on Airforce II • I bartended before working for SWA • I was FITFAM famous in 2018, who am I? • I sit on the board for Ronald McDonald • Who was in Marching Band in High School? • ...

Call Center Customer Service week 2018-09-17

Call Center Customer Service week crossword puzzle
Across
  1. Users can change their pager status via phone by using this.
  2. Amcom changed their name to this.
  3. The South Waterfront building that brings together OHSU, OSU and PSU.
  4. OHSU President Danny __________
  5. The best department at OHSU.
  6. To get onto the code line after it is answered you must do this.
  7. The software used to populate the Plasma screen tattle board.
  8. OHSU Call Center knowledge repository.
  9. The code for a person with a weapon
  10. ITG division you are part of.
  11. The Department that handles Advice and Referral calls at OHSU.
  12. The code for a threatening or combative person.
Down
  1. The on-call call center supervisor can be found under this acronym
  2. This grey device is used to send pages if SmartConsole is down.
  3. Only the ICU's, ER and ____ can call an Urgent Airway Assistance
  4. Wireless communication system used in the hospital in conjuncture with nurse call.
  5. Headset brand for the operators.
  6. System used for timekeeping.
  7. OHSU CIO Bridget ______
  8. The first two words in the proper operator greeting.
  9. The new phones system.
  10. Telecom Manager Janice _____
  11. Agent Call out procedure group paging number.
  12. System used to make punch inout changes.

24 Clues: The new phones system. • OHSU CIO Bridget ______ • System used for timekeeping. • The best department at OHSU. • Telecom Manager Janice _____ • ITG division you are part of. • OHSU President Danny __________ • Headset brand for the operators. • Amcom changed their name to this. • The code for a person with a weapon • OHSU Call Center knowledge repository. • ...

CLEANING, SANITIZING AND CUSTOMER SERVICE 2022-11-22

CLEANING, SANITIZING AND CUSTOMER SERVICE crossword puzzle
Across
  1. We are highly regarded and appreciated
  2. At the embassy who are our customers
  3. Needed before you start cleaning or
  4. Be this way when receiving other
  5. To be immediately reported
  6. This removes clutter, dust, and crumbs
  7. Chemicals taken out of there original
  8. Be your brother's ------
  9. To destroy germs on contact
  10. This reduces pathogens to safe levels
  11. Beware of this when speaking to
  12. Used to remove mineral buildup
Down
  1. Offer the best of this to all customers
  2. Be the ------ you want to see
  3. Working with a spirit of collaboration &
  4. Always lend this kind of hand to
  5. Work this way with your peers
  6. Chemical not to be mixed with others
  7. The act of giving hope and support to
  8. opinion
  9. Greet every customer with this
  10. Always do this to set an example
  11. should be --------
  12. How we do this says who we are
  13. A brand name of a cleaner, sanitizer &

25 Clues: opinion • should be -------- • Be your brother's ------ • To be immediately reported • To destroy germs on contact • Be the ------ you want to see • Work this way with your peers • Greet every customer with this • How we do this says who we are • Used to remove mineral buildup • Beware of this when speaking to • Always lend this kind of hand to • Be this way when receiving other • ...

Customer Service Chapter 1 Vocabulary 2023-01-06

Customer Service Chapter 1 Vocabulary crossword puzzle
Across
  1. this type of shopper spends time searching for the best deal on the item she is looking to purchase
  2. stores that combine a supermarket and a department store, resulting in a gigantic retail facility that carries an enormous range of products, from apparel to groceries to automotive supplies, all under one roof
  3. This type of store offers an assortment of brand-name merchandise at a significant discount off the manufacturer's price, called off-price merchandise
  4. clubs who sell products in bulk directly to consumers
  5. this type of retailer offers brand-name merchandise at a discount; the merchandise typically consists of excess inventory, closeouts, and irregulars
  6. These retailers are types of stores that offer a broad variety of merchandise, limited service, and low prices
  7. the method by which customers acquire goods and services
  8. stores that sell a wide variety of goods including food, alcohol, and medicine
  9. produces the product
  10. A company that operates multiple stores under common ownership, and usually has centralized decision-making
  11. a physical storefront and face-to-face customer experience
  12. The type of customer who wants to be the first to purchase and own the latest merchandise
  13. the way in which a good or service passes through multiple businesses until it reaches the end consumer
  14. buys large quantities of products directly from the manufacturer, breaks them into smaller units; sells the smaller units to retailers
  15. Selling that uses salespeople to contact customers directly in a convenient location, often at a customer's home
  16. The type of buyer who makes quick purchase decisions
Down
  1. a retailing channel, with the focus on creating a seamless consumer experience through any and all shopping channels
  2. Buying and selling through the Internet via an electronic device
  3. Off price stores that are owned by the manufacturer or retailer
  4. Type of store that offers good service and a broad variety and assortment of products of mid-to-high quality
  5. Type of stores that aim to provide their customers a convenient shopping experience
  6. This customer usually waits to see what the latest trends will be, and is reluctant to try new products until friends have done so and reported on them
  7. Receives, stores, displays, and presents the products to customers
  8. stores that focus on just a few items with a high level of customer service
  9. This type of shopper shops for fun, and therefore does not always make a purchase
  10. a retail channel with customer transactions possible through multiple connected channels
  11. The license granted to another party to market a company's goods or services in a particular territory
  12. a type of establishment, typically, a single store or a small, regional chain

28 Clues: produces the product • The type of buyer who makes quick purchase decisions • clubs who sell products in bulk directly to consumers • the method by which customers acquire goods and services • a physical storefront and face-to-face customer experience • Off price stores that are owned by the manufacturer or retailer • ...

CPS 2024 Customer Service Week 2024-10-09

CPS 2024 Customer Service Week crossword puzzle
Across
  1. The Formal Name For Card Connect
  2. The Number Of Sides Of An Octagon
  3. Cookie Monster's Favorite Snack
  4. This Type Of Nut Is A Member Of The Cashew Family
  5. The Name Of The Only Female Smurf In Smurf Village
  6. A Famous Deer From A 1942 Animated Drama Film
  7. Sticks To Everything
  8. This Famous Ship Sank In 1912
  9. A Breezy Car
Down
  1. Louisiana Has These Instead Of Counties
  2. Dehydrated Grapes
  3. The Seven Dwarfs Lived In This
  4. The Name Of Dorothy's Dog
  5. Invented The iPhone
  6. Used For Transaction Research And Disputes
  7. The Name Of The Pig From The Movie Toy Story
  8. This Type Of Cat Appeared In Alice In Wonderland
  9. Number Of Eggs In A Dozen
  10. What A Woodchuck Chucks
  11. The Capital And Largest City Of Both England And The United Kingdom

20 Clues: A Breezy Car • Dehydrated Grapes • Invented The iPhone • Sticks To Everything • What A Woodchuck Chucks • The Name Of Dorothy's Dog • Number Of Eggs In A Dozen • This Famous Ship Sank In 1912 • The Seven Dwarfs Lived In This • Cookie Monster's Favorite Snack • The Formal Name For Card Connect • The Number Of Sides Of An Octagon • Louisiana Has These Instead Of Counties • ...

The ABCs of customer service 2025-01-30

The ABCs of customer service crossword puzzle
Across
  1. your organization about policies/procedures
  2. contact with customers. Don't wait to be approached
  3. customers through any complicated process
  4. patrons outstanding service
  5. body language that says, "I'm here to help"
  6. co-workers
  7. people fairly
  8. what's important. Patrons come before internal processes
  9. answers if you don't have them
  10. say, "that's not my job."
  11. your own. Don't pass the buck.
  12. appropriately for work
Down
  1. at work on time, prepared, with a smile
  2. with patrons, show understanding
  3. as much as possible about the library and its products/services
  4. your personal problems at the door
  5. your reasoning and offer alternatives
  6. quickly and efficiently to customers
  7. in the library and the services
  8. that your customers are satisfied
  9. an attitude of service
  10. in on how you can help by listening more and talking less
  11. your manners
  12. and yell back never!
  13. clearly and professionally

25 Clues: co-workers • your manners • people fairly • and yell back never! • an attitude of service • appropriately for work • say, "that's not my job." • clearly and professionally • patrons outstanding service • answers if you don't have them • your own. Don't pass the buck. • in the library and the services • with patrons, show understanding • that your customers are satisfied • ...

Customer Service Chapter 1 Vocabulary 2021-08-19

Customer Service Chapter 1 Vocabulary crossword puzzle
Across
  1. positive, memorable experience that is more than what the customer expected
  2. offers customers the opportunity to interact with the multiple options
  3. interconnected system of approaches for meeting the goal of retailing
  4. customer with this mindset spends a lot of time checking out products and prices through online sites, visiting different stores,comparing retailers, etc.
  5. business or person that sells products and services to customers
  6. customer is loyal to specific stores based on repeated and valued positive customer experiences with a retailer
  7. a license is granted to another entity to retail a company's products or services "Pizza Hut, KFC"
  8. a single store or a small chain "Mom & Pop" shops
  9. ownership is typically limited to a single or small number of owner investors
  10. buys large quantities of these products directly from the manufacturer and then sells smaller amounts to retailers
Down
  1. intangible objects, they can't be physically owned
  2. important to the person to be one of the first to purchase the newest technology, fashion, or car
  3. attitude and expectations about the experience
  4. customer views shopping as a fun occasion
  5. people who purchase goods and services from a business
  6. customer wants to find out what's trendy before making a purchase
  7. physical goods that are bought and sold
  8. integrates the channels to create a seamless consumer experience through the use of technology
  9. quantifiable information such as household size, resident ages, income, education, occupation, place of residency, etc.
  10. business owned by shareholders through publicly traded stock "Walmart, Kroger, Target"
  11. produces finished products
  12. shopper's mindset allows quick purchase decisions, often for inexpensive items that do not have a high importance to the buyer
  13. the process of selling products and services to customers to earn a profit

23 Clues: produces finished products • physical goods that are bought and sold • customer views shopping as a fun occasion • attitude and expectations about the experience • a single store or a small chain "Mom & Pop" shops • intangible objects, they can't be physically owned • people who purchase goods and services from a business • ...

Call Center Customer Service week 2018-09-17

Call Center Customer Service week crossword puzzle
Across
  1. / The South Waterfront building that brings together OHSU, OSU and PSU.
  2. / To get onto the code line after it is answered you must do this.
  3. / The best department at OHSU.
  4. / OHSU President Danny __________
  5. / Only the ICU's, ER and ____ can call an Urgent Airway Assistance
  6. / The code for a threatening or combative person.
  7. / The first two words in the proper operator greeting.
  8. / The Department that handles Advice and Referral calls at OHSU.
  9. / The code for a person with a weapon
  10. / ITG division you are part of.
  11. / The new phones system.
  12. / Agent Call out procedure group paging number.
Down
  1. / Telecom Manager Janice _____
  2. / Wireless communication system used in the hospital in conjuncture with nurse call.
  3. / Users can change their pager status via phone by using this.
  4. / The on-call call center supervisor can be found under this acronym
  5. / This grey device is used to send pages if SmartConsole is down.
  6. / OHSU Call Center knowledge repository.
  7. / The software used to populate the Plasma screen tattle board.
  8. / OHSU CIO Bridget ______
  9. / Amcom changed their name to this.
  10. / Headset brand for the operators.
  11. / System used for timekeeping.
  12. / System used to make punch in/out changes.

24 Clues: / The new phones system. • / OHSU CIO Bridget ______ • / Telecom Manager Janice _____ • / The best department at OHSU. • / System used for timekeeping. • / ITG division you are part of. • / OHSU President Danny __________ • / Headset brand for the operators. • / Amcom changed their name to this. • / The code for a person with a weapon • / OHSU Call Center knowledge repository. • ...

Customer Service Week Crossword Puzzle 2024-10-10

Customer Service Week Crossword Puzzle crossword puzzle
Across
  1. WHAT IS THE NAME OF THE COMPANIES FACEBOOK PAGE?
  2. CARLY'S NICKNAME FOR CHANTRICE
  3. WHO'S GRANDKIDS CALL THEM GOGO?
  4. CASSANDRA LOVES A GOOD _____ MEAL
  5. WHAT KIND OF CUPCAKE DID TRACEY HELP HERSELF TO?
  6. WHAT KIND OF BUG DID CHANTRICE HAVE ON 9/27?
  7. WHAT MICROSOFT APPLICATION IS USED FOR PULSE (WHERE MIRANDA POSTS COMPANY COMMUNICATIONS)?
  8. WHAT CITY IN NJ IS STAFFORD LOCATED?
  9. TRACEY TOOK A 45MIN WHAT ON MONDAY?
  10. WHAT DOES TRACEY LIKE FROM KFC?
  11. WHO FOUNDED STAFFORD COMMUNICATIONS?
  12. THIS SENIOR LEADER IS NEIGHBORS WITH TRACEY
  13. WHERE DO YOU COMMUNICATE PT CANCELATION WITH LESS THAN 24 HOUR NOTICE?
  14. WHO DOES CANDICE THINK HER MAN IS? LOL
Down
  1. ASHLEE LOVES HER SOME WHO (ARTIST)?
  2. TRACEY DID WHAT SO HARD THAT SHE GOT AN INSTANT HEADACHE?
  3. WHAT YEAR DID THE ROTHMAN ACCOUNT BEGIN WITH STAFFORD
  4. CHANTRICE'S NICKNAME FOR CARLY
  5. WHO IS RAHSAAN'S SECOND FAVORITE FOOTBALL TEAM?
  6. WHERE DID CARLY HAVE TO TAKE HER GIRLS ON 9/26?
  7. HOW MANY OCTOBER BIRTHDAYS WERE ANNOUNCED IN "PULSE" (STAFFORDS COMMUNITY CHAT)
  8. WHAT DID KIMBERLY HAVE FOR DINNER ON 9/26?
  9. WHAT ARTIST IS CANDICE GOING TO SEE?
  10. WHAT'S THE NAME OF THE COMMUNITY CHAT?
  11. WHICH NIGHT DOES CHANTRICE PREFER?

25 Clues: CHANTRICE'S NICKNAME FOR CARLY • CARLY'S NICKNAME FOR CHANTRICE • WHO'S GRANDKIDS CALL THEM GOGO? • WHAT DOES TRACEY LIKE FROM KFC? • CASSANDRA LOVES A GOOD _____ MEAL • WHICH NIGHT DOES CHANTRICE PREFER? • ASHLEE LOVES HER SOME WHO (ARTIST)? • TRACEY TOOK A 45MIN WHAT ON MONDAY? • WHAT CITY IN NJ IS STAFFORD LOCATED? • WHAT ARTIST IS CANDICE GOING TO SEE? • ...

GPL Crossword 2014-10-09

GPL Crossword crossword puzzle
Across
  1. Customer pays the total balance
  2. 3 banking business days, $30 fee, Account Service contacts
  3. "Thank you for calling Great Plains Lending"
  4. customer is need of changing Employer information
  5. customer is need of changing Employer information
  6. cci adv “I have not received my funds”
  7. customer unable to reset password
  8. cci adv “ Did you receive my documents?”
  9. Process of removing the bad bank flag to allow deposit/withdraw from customers account
  10. Agent is required to advise customer “can negatively effect future loans with GPL”
  11. Application isnt finished
  12. Customer must make arrangements by 5:00p ET, one business day prior to due date
  13. The loan is approved and waiting on the customer to sign
  14. customer reapplying for a new loan and there is a balance still owed on previous loan
  15. Customer does not have an outstanding balance
Down
  1. Customers loan is accepted and pending to receive funds, however customer enter wrong pay cycle and scheduled payments do not reflect the same schedule and pay dates.
  2. verification document(s) has been received
  3. cx has expressed concern wrong information is being reported to credit bureaus
  4. Customer is eligible to reapply in 24 hours or 3 bank business days
  5. cci adv “ I am in the process of filing for bankruptcy”
  6. California customers are not eligible for these type of payments
  7. Pre funding, account holder has not received first loan
  8. loan is unsecured and is paid back in equal payments at fixed intervals
  9. Application can be edited by the customer
  10. cci adv “I need to make pymnt arrangements” acct is pastdue
  11. Social Security Card, Drivers License, Bank Statement, Proof of Income
  12. Date of Birth or ______________

27 Clues: Application isnt finished • Customer pays the total balance • Date of Birth or ______________ • customer unable to reset password • cci adv “I have not received my funds” • cci adv “ Did you receive my documents?” • Application can be edited by the customer • verification document(s) has been received • "Thank you for calling Great Plains Lending" • ...

GPL Crossword 2014-10-09

GPL Crossword crossword puzzle
Across
  1. cci adv “I have not received my funds”
  2. Process of removing the bad bank flag to allow deposit/withdraw from customers account
  3. "Thank you for calling Great Plains Lending"
  4. "Thank you for calling Great Plains Lending"
  5. cci adv “ I am in the process of filing for bankruptcy”
  6. Customers loan is accepted and pending to receive funds, however customer enter wrong pay cycle and scheduled payments do not reflect the same schedule and pay dates.
  7. Date of Birth or ______________
  8. customer is need of changing Employer information
  9. verification document(s) has been received
  10. loan is unsecured and is paid back in equal payments at fixed intervals
  11. customer reapplying for a new loan and there is a balance still owed on previous loan
  12. customer unable to reset password
  13. Pre funding, account holder has not received first loan
  14. Customer is eligible to reapply in 24 hours or 3 bank business days
  15. The loan is approved and waiting on the customer to sign
  16. cci adv “I need to make pymnt arrangements” acct is pastdue
  17. cci adv “ Did you receive my documents?”
Down
  1. customer is need of changing Employer information
  2. Application isnt finished
  3. Agent is required to advise customer “can negatively effect future loans with GPL”
  4. 3 banking business days, $30 fee, Account Service contacts
  5. Customer pays the total balance
  6. Customer must make arrangements by 5:00p ET, one business day prior to due date
  7. Customer does not have an outstanding balance
  8. Application can be edited by the customer
  9. California customers are not eligible for these type of payments
  10. cx has expressed concern wrong information is being reported to credit bureaus
  11. Social Security Card, Drivers License, Bank Statement, Proof of Income

28 Clues: Application isnt finished • Date of Birth or ______________ • Customer pays the total balance • customer unable to reset password • cci adv “I have not received my funds” • cci adv “ Did you receive my documents?” • Application can be edited by the customer • verification document(s) has been received • "Thank you for calling Great Plains Lending" • ...

Chapter 10 2020-02-10

Chapter 10 crossword puzzle
Across
  1. a marketing term that is used to describe how well an organization is doing in providing products and services that meet or exceed a customers needs and expectations
  2. an incentive program offered by an organization to reward customers for spending money and purchasing products and services
  3. relationship of two organizations through which the partners are able to build a larger and stronger competitive presence in the marketplace
  4. refers to the number of customers who leave a supplier during a given time period
  5. ongoing friendships with customers focused on making them feel comfortable with an organization and its service providers and enhancing customer loyalty
  6. Total quality management
  7. backup systems or procedures that are implemented when regular ones break down or fail to function as intended
  8. Key element in cementing interpersonal relationships
Down
  1. terms used to describe the tendency of customers to return a product or organization regularly because of the service and satisfaction they recieve
  2. technical assistance research program
  3. phrase that refers to any formula used to calculate the cost of acquiring new customer or replacing
  4. an approach to sales and services that integrates desktop, mobil, and telephone with traditional face to face acess in order to provide a seamless service experience for customers
  5. a set of standards, often developed by employees that guide the conduct of all employees
  6. customer relationship management
  7. five step process for creating contingency or backup plans to better serve customers when problems arise or things do not go as expected
  8. instances in which a customer with a service provider some other aspect of an organization
  9. a phrase popularized by Scaninavian Airlines Systems President Jan Carlzon in his popular 1987 book of the same name. It is defined as any instance

17 Clues: Total quality management • customer relationship management • technical assistance research program • Key element in cementing interpersonal relationships • refers to the number of customers who leave a supplier during a given time period • a set of standards, often developed by employees that guide the conduct of all employees • ...

selling 2022-12-06

selling crossword puzzle
Across
  1. information designed to sell additional products and services
  2. a saless tactic where a salesperson cold calls across a territory or list of target prospects
  3. selling Convieving customers that a prdocut has the features that will benefit them
  4. finding possivle customers
  5. purchase based on feelings and emotions
  6. reasons to purchase based on facts or logic
  7. A product traits or attributes that deliver value to end users and differentiate a product
  8. an individual or organization that fits a seller criteria to be a potential
  9. The activity if promotiong thr sale of goods, especially their presenation in retail outlets
  10. influences or motivation forces which determine his buying
  11. The essence of what makes your product or services better than your competitor
Down
  1. Tied to the customers needs, which are satisfied by a particular product or service
  2. An actual physical property or functioun
  3. based on loyalty and encourage consumer to purchase from a particular business or to buy a paericular brand
  4. everything you do to promote and sell your products once the potential customer is in your store
  5. a way to approach a customer that focuses on welcome one customer to the store
  6. A promise or guarantee given to a custumer that a product will meet certain standards
  7. the sales person asks the customer if he or she needs assistance
  8. a marketing tactic that makes use of recommendations and word of mouth to grow

19 Clues: finding possivle customers • purchase based on feelings and emotions • An actual physical property or functioun • reasons to purchase based on facts or logic • influences or motivation forces which determine his buying • information designed to sell additional products and services • the sales person asks the customer if he or she needs assistance • ...

WTTW Business Project 2020-03-24

WTTW Business Project crossword puzzle
Across
  1. A company that makes cars and its logo comes from airplanes.
  2. Another word for a rule that people should always follow.
  3. The maker of a product or service.
  4. Something a company makes and a customer can buy.
  5. Another word for a business.
  6. The company that has a logo that looks like a check.
  7. The group of questions that helps make a product or service better.
  8. The plan of how a product is going to look.
Down
  1. Something you ask someone.
  2. The logo of Future Heir.
  3. The company that makes iphones.
  4. Another word for a customer.
  5. Something a person does for us and we pay them for it.
  6. The boss of a company
  7. The thing that tells you where you can find the company.
  8. The symbol or name that represents the company.

16 Clues: The boss of a company • The logo of Future Heir. • Something you ask someone. • Another word for a customer. • Another word for a business. • The company that makes iphones. • The maker of a product or service. • The plan of how a product is going to look. • The symbol or name that represents the company. • Something a company makes and a customer can buy. • ...

Acronym Busters 2022-09-06

Acronym Busters crossword puzzle
Across
  1. OTN - _______ Transport Network
  2. MDR - _______ Drive
  3. CLNE - _______ Located Network Equipment
  4. VoF - Voice Over _____
  5. TLA - Three Letter _______
  6. EBIT - Earnings Before _______ and Taxation
  7. URL - Uniform Resource _______
  8. LTE - Long Term _______
  9. GUI - _______ User Interface
  10. ETF - Early Termination ___
  11. WAN - Wide Area _______
Down
  1. UFB - _______ Fast Broadband
  2. SIP - Session Initiation _______
  3. POTS - Plain ___ Telephone Service
  4. CDR - ____ Detail Record
  5. VLAN - Virtual Local ____ Network
  6. ONT - Optical Network ________
  7. eNPS - Employer Net _______ Score
  8. BRA - Basic Rate _______
  9. ICMS - Integrated Customer ________ System
  10. COE - Common _______ Environment
  11. ADSL - Asymmetric Digital _______ Line
  12. MVNO - Mobile _______ Network Operator
  13. VPN - _______ Private Network
  14. VoIP - Voice Over Internet _______
  15. HA - _______ Availability

26 Clues: MDR - _______ Drive • VoF - Voice Over _____ • LTE - Long Term _______ • WAN - Wide Area _______ • CDR - ____ Detail Record • BRA - Basic Rate _______ • HA - _______ Availability • TLA - Three Letter _______ • ETF - Early Termination ___ • UFB - _______ Fast Broadband • GUI - _______ User Interface • VPN - _______ Private Network • ONT - Optical Network ________ • ...

Marketing Management 2024-01-28

Marketing Management crossword puzzle
Across
  1. Media: Online platforms used for social interaction and content sharing.
  2. The end user of a product or service within the target market.
  3. The communication activities used to inform, persuade, and remind the target audience about a product or service.
  4. The activities and processes involved in selling products or services to customers.
  5. Customer commitment and repeat business due to positive experiences with a brand.
  6. Marketing strategies and content tailored for mobile devices.
  7. Paid, non-personal communication designed to influence a target audience.
  8. Rapidly gaining popularity or spreading widely, often through social sharing.
  9. Share: The portion of total sales within a market that a company controls.
  10. Dividing the market into distinct groups based on similar characteristics or needs.
  11. A semi-fictional representation of an ideal customer based on market research.
  12. Receiving input from customers or stakeholders to improve products or services.
  13. The systematic analysis of data to gain insights into marketing performance.
  14. An acronym for strengths, weaknesses, opportunities, and threats – a strategic planning tool.
  15. The process of getting a product from the manufacturer to the end consumer.
  16. The benefit or satisfaction a customer derives from a product or service.
  17. The overarching process of creating, communicating, delivering, and exchanging value to satisfy customer needs.
  18. (Unique Selling Proposition): A distinctive element that sets a product or brand apart from competitors.
  19. A tangible or intangible offering that fulfills a need or want and can be exchanged.
  20. A group of potential buyers with similar needs or characteristics.
  21. Introducing new ideas, methods, or products to the market.
  22. The practice of creating a unique identity for a product or service to distinguish it from competitors.
Down
  1. Information and material created for a specific audience to provide value.
  2. Search Engine Optimization – techniques to improve a website's visibility on search engines.
  3. A coordinated series of activities designed to achieve a specific marketing goal.
  4. A systematic method of gathering information from a sample of people.
  5. Rivalry among businesses for the same target market.
  6. The group of individuals or potential customers targeted by a marketing message.
  7. Creating a distinct image and identity for a product or brand in the minds of consumers.
  8. The level of interaction and connection between a brand and its audience.
  9. Dividing a market into subsets based on characteristics like age or income.
  10. A medium or platform used to deliver a marketing message.
  11. Journey: The process a customer goes through from awareness to purchase and beyond.
  12. The process of turning a prospect into a customer by taking a desired action.
  13. A specific group of consumers that a business aims to reach with its products and marketing efforts.
  14. Patterns or shifts in consumer behavior, technology, or the market.
  15. The perception and recognition of a product or company in the market.
  16. A plan of action designed to achieve a specific goal.
  17. Determining the value of a product or service and setting a cost that consumers are willing to pay.
  18. Establishing a distinctive place in the minds of consumers relative to competitors.

40 Clues: Rivalry among businesses for the same target market. • A plan of action designed to achieve a specific goal. • A medium or platform used to deliver a marketing message. • Introducing new ideas, methods, or products to the market. • Marketing strategies and content tailored for mobile devices. • The end user of a product or service within the target market. • ...

Marketing Vocab 2015-11-21

Marketing Vocab crossword puzzle
Across
  1. An organisation's portion of the total industry sales in a specific market
  2. retail store competing on the basis of low prices and offering limited customer service
  3. Marketing element referring to what goods, services, or ideas a business will offer its customers
  4. The amount of money that the buyer is willing to pay and the seller is willing to accept for a good or service
  5. A ratio of net profit (after taxes) divided by net sales that reflects the profit per dollar of sales
  6. Marketing element referring to selection of the Various types of communications that marketers use to inform, persuade, or remind customers of their products
  7. Marketing element focusing on considerations in getting a selected product in the right place at the right time
  8. The rivalry between two or more businesses to attract scarce customer dollars
  9. store
  10. A customer or a potential customer who has an unfulfilled desire and is financially able and willing to satisfy that desire
  11. The message channel used by a seller to promote a good, service, or idea, e.g., radio, television, newspaper, magazines
Down
  1. The systematic gathering, recording, and analyzing of data about a specific issue, situation, or concern
  2. the amount of money a business plans to spend on promoting its goods and services during a certain period of time
  3. Goals a company hopes to accomplish through its pricing strategies
  4. The combination of the four elements of marketing-product, place, promotion, and price
  5. An organizational function and a set of processes for creating, communicating , and delivering value to customers and for managing customer relations in ways that benefit the organization
  6. A marketing function that involves determining and adjusting prices to maximize return and meet customers' perceptions of value

17 Clues: store • Goals a company hopes to accomplish through its pricing strategies • An organisation's portion of the total industry sales in a specific market • The rivalry between two or more businesses to attract scarce customer dollars • The combination of the four elements of marketing-product, place, promotion, and price • ...

GPL Crossword 2014-10-09

GPL Crossword crossword puzzle
Across
  1. Customer is eligible to reapply in 24 hours or 3 bank business days
  2. 3 banking business days, $30 fee, Account Service contacts
  3. cci adv “ I am in the process of filing for bankruptcy”
  4. Customers loan is accepted and pending to receive funds, however customer enter wrong pay cycle and scheduled payments do not reflect the same schedule and pay dates.
  5. The loan is approved and waiting on the customer to sign
  6. California customers are not eligible for these type of payments
  7. Date of Birth or ______________
  8. cci adv “I need to make pymnt arrangements” acct is pastdue
  9. customer is need of changing Employer information
  10. verification document(s) has been received
  11. Application isnt finished
  12. customer is need of changing Employer information
  13. Customer must make arrangements by 5:00p ET, one business day prior to due date
  14. "Thank you for calling Great Plains Lending"
  15. cci adv “I have not received my funds”
Down
  1. customer unable to reset password
  2. cx has expressed concern wrong information is being reported to credit bureaus
  3. Application can be edited by the customer
  4. loan is unsecured and is paid back in equal payments at fixed intervals
  5. cci adv “ Did you receive my documents?”
  6. customer reapplying for a new loan and there is a balance still owed on previous loan
  7. Social Security Card, Drivers License, Bank Statement, Proof of Income
  8. Process of removing the bad bank flag to allow deposit/withdraw from customers account
  9. Agent is required to advise customer “can negatively effect future loans with GPL”
  10. Customer pays the total balance
  11. Customer does not have an outstanding balance
  12. Pre funding, account holder has not received first loan

27 Clues: Application isnt finished • Date of Birth or ______________ • Customer pays the total balance • customer unable to reset password • cci adv “I have not received my funds” • cci adv “ Did you receive my documents?” • Application can be edited by the customer • verification document(s) has been received • "Thank you for calling Great Plains Lending" • ...

Coach To Lead 2013-08-13

Coach To Lead crossword puzzle
Across
  1. The most Basic Customer Requirements
  2. Essential during monitoring
  3. Human Needs
  4. Analyzing Service Quality
  5. 80-20 Rule
  6. To win at all Costs
  7. Avioding Conflict
  8. The second stage in the Tuckman's Model
  9. Type of goals Team Leads should set
  10. The activity that should be done every month
  11. Ideal coaching module
Down
  1. Type of Language we should use
  2. The activity that should be done atleast once a year
  3. The Unexpected Customer Requirements
  4. One of the primary duty's of a Team Lead
  5. The ideal model for Team Development
  6. Jan Carlzon developed this in 1984
  7. Developed Ability & Willingness Matrix
  8. The end user
  9. The key aspect of floor walking
  10. You work here
  11. A Team Lead does this

22 Clues: 80-20 Rule • Human Needs • The end user • You work here • Avioding Conflict • To win at all Costs • Ideal coaching module • A Team Lead does this • Analyzing Service Quality • Essential during monitoring • Type of Language we should use • The key aspect of floor walking • Jan Carlzon developed this in 1984 • Type of goals Team Leads should set • The most Basic Customer Requirements • ...

DNR Training 2022-08-25

DNR Training crossword puzzle
Across
  1. Fullfilled by amazon
  2. Item Item never received by cx and was a delivery issue
  3. Abuse Risk Mining
  4. is a refund provided by customer after return date and amazon has already charge the customer
  5. When customers take advantage of policies
  6. Merchant Fullfillment Network
  7. Money the customer gets back for a service not provided as showed
  8. Abuse Risk Investigations
Down
  1. A partial refund is issued when customers report order problems that don’t affect item performance. Customers usually keep the item if they accept the discount
  2. Delivered not Received
  3. Warehouse Deals
  4. The trainer
  5. Buyer Abuse Operations
  6. Aamazon FUllfillment Network
  7. Customer return a different item

15 Clues: The trainer • Warehouse Deals • Abuse Risk Mining • Fullfilled by amazon • Delivered not Received • Buyer Abuse Operations • Abuse Risk Investigations • Aamazon FUllfillment Network • Merchant Fullfillment Network • Customer return a different item • When customers take advantage of policies • Item Item never received by cx and was a delivery issue • ...

CEM 2018-03-28

CEM crossword puzzle
Across
  1. card, issued by a financial company giving the holder an option to borrow funds.
  2. Banking, refer to use smartphone device to perform banking navigation.
  3. send, easy way to send money internationally.
  4. business or establishment of a broker.
  5. send and receive money.
  6. Notification for customer threw online.
  7. person credit score calculated with software from Fair Isaac Corporation.
Down
  1. equity, real property value.
  2. plan, permission to do transaction out of territory.
  3. experience, It is product of an interaction between an organization and a customer.
  4. Icon to show customer appreciation.
  5. service to help customer to avoid future overdraft.
  6. Rules made by a government in order to control the way something is done.
  7. Phases that show customer that you care.

14 Clues: send and receive money. • equity, real property value. • Icon to show customer appreciation. • business or establishment of a broker. • Notification for customer threw online. • Phases that show customer that you care. • send, easy way to send money internationally. • service to help customer to avoid future overdraft. • ...

Quality Kingdom 2017-10-02

Quality Kingdom crossword puzzle
Across
  1. Abbreviation for a work instruction that is maintained in a secure location and has an approval process and revision history
  2. A type of action to address a nonconformity or customer complaint
  3. Number of NCI Quality Objectives
  4. Information or service we are contractually obligated to provide to our external customer; usually associated with a deadline
  5. Website where the NCI quality policy, quality objectives, and quality procedures are posted
  6. Term for another person or department that relies on the output of your work to do their job (2 words)
  7. AdvanceMed's primary external customer
Down
  1. As a ZPIC, UPIC, and CERT contractor, AdvanceMed is required to be ISO-_________
  2. Adjective for a product or service that does not meet one or more customer requirements
  3. NCI is committed to ensuring customer satisfaction and to meeting all ____________ contained in our contracts
  4. An assessment of the work we do against a standard
  5. Type of audit required to obtain or maintain ISO certification
  6. Abbreviation for the system we use to log corrective actions, preventive actions, and process improvements
  7. Term for a performance requirement, usually numeric

14 Clues: Number of NCI Quality Objectives • AdvanceMed's primary external customer • An assessment of the work we do against a standard • Term for a performance requirement, usually numeric • Type of audit required to obtain or maintain ISO certification • A type of action to address a nonconformity or customer complaint • ...

Mailings/File Processing 2018-12-31

Mailings/File Processing crossword puzzle
Across
  1. Postal Customer Council
  2. Technical Project Manager
  3. Epiq Class Action
  4. Department specializing in creation of mailings
  5. Depletion of financial resources
  6. Health Insurance Portability and Accountability Act
  7. Form of specialized postage
  8. A process that combines mailing data
  9. A company specializing in Class Actions
  10. A mailing involving a break in a promise
  11. united States Postal Service
Down
  1. Project Manager
  2. Mailings group dedicated to the customer
  3. A process used for commercial postage discounts
  4. A legal proceeding involving a group
  5. A department specializing in the processing of files
  6. A action at Law
  7. A department responsible for management of data
  8. Services A department responsible for customer notifications
  9. A department responsible for the creation of proofs

20 Clues: Project Manager • A action at Law • Epiq Class Action • Postal Customer Council • Technical Project Manager • Form of specialized postage • united States Postal Service • Depletion of financial resources • A legal proceeding involving a group • A process that combines mailing data • A company specializing in Class Actions • Mailings group dedicated to the customer • ...

Crossword Puzzle. For the answers with more than one word, spaces are excluded. 2018-02-28

Crossword Puzzle. For the answers with more than one word, spaces are excluded. crossword puzzle
Across
  1. It is the set of actual and potential buyers of a product or service.
  2. If the product’s performance falls short of expectations, the customer is ___________.
  3. _____________ Concept is the idea that a company’s marketing decisions should consider consumers’ wants, the company’s requirements consumers’ long-run interests, and society’s long-run interests.
  4. _________ Concept - The idea that consumers will not buy enough of the firm’s products unless it undertakes a large-scale selling and promotion effort.
  5. The set of marketing tools the firm uses to implement its marketing strategy.
  6. Human wants that are backed by buying power.
  7. Market __________ are some combination of products, services, information, or experiences offered to a market to satisfy a need or want.
  8. We defined __________ as the process by which companies create value for customers and build strong customer relationships in order to capture value from customers in return.
  9. . It is the act of obtaining a desired object from someone by offering something in return.
Down
  1. If performance matches expectations, the customer is ___________
  2. Activities or benefits offered for sale that are essentially intangible and do not result in the ownership of anything.
  3. Customer ________________________ is perhaps the most important concept of modern marketing.
  4. Customer __________ is the total combined customer lifetime values of all of the company’s current and potential customers.
  5. Intentional activities which immerse people within your brand through the stimulation of their senses, which results in a positive, emotional tie to your company.
  6. Marketing ___________ It builds customer relationships by transforming the marketing strategy into action.
  7. is the portion of the customer’s purchasing that a company gets in its product categories.
  8. States of felt deprivation
  9. Customer __________ depends on the product’s perceived performance relative to a buyer’s expectations.
  10. _________ Concept is the idea that consumers will favor products that offer the most quality, performance, and features and that the organization should therefore devote its energy to making continuous product improvements.
  11. Marketing __________ is the mistake of paying more attention to the specific products a company offers than to the benefits and experiences produced by these products.

20 Clues: States of felt deprivation • Human wants that are backed by buying power. • It is the set of actual and potential buyers of a product or service. • If performance matches expectations, the customer is ___________ • The set of marketing tools the firm uses to implement its marketing strategy. • ...

TRUST GAMES 2023-09-07

TRUST GAMES crossword puzzle
Across
  1. customer
  2. kunci
  3. hasil
  4. ke-atas
  5. cobaan
  6. tidak percaya
  7. bersama kita bisa
  8. kejar
Down
  1. not quite enough - answer
  2. raihan
  3. per-bunga-an
  4. sesuai keadaan
  5. kinerja
  6. tidak di cukur
  7. office
  8. dwi
  9. dateline
  10. fatal error
  11. perilaku-sikap

19 Clues: dwi • kunci • hasil • kejar • raihan • cobaan • office • kinerja • ke-atas • customer • dateline • fatal error • per-bunga-an • tidak percaya • sesuai keadaan • tidak di cukur • perilaku-sikap • bersama kita bisa • not quite enough - answer

Many Hands. One Heart. Service Excellence. 2018-07-17

Many Hands. One Heart. Service Excellence. crossword puzzle
Across
  1. We are all members of _____ team.
  2. The number of E's in Diakon's model of how to provide excellent customer service.
  3. Our residents, their families, visitors and our coworkers are all our _____________.
  4. "You're welcome." and "It was my pleasure." are both good examples of an ___________ kindness. (The 6th E)
  5. When we drill down to the foundation of a need or problem to discover how to meet or address the need of a customer, we are said to be __________________ needs. (The 5th E)
  6. Try to remember not to say "No ___________" after you have helped someone.
  7. This word means the ability to understand and share the feelings of another.
  8. Teamwork, continual learning and innovation enhance the ___________ of service.
  9. Ravenwood is celebrating ______ years of service this year.
Down
  1. We should be finding out what residents want so we can provide person __________ care.
  2. Good ___________________ is one of the key skills needed to explore the needs of others.
  3. Are you wearing your ear-to-ear __________ today? (The 2nd E)
  4. ___________ is celebrating 150 years of service this year.
  5. Diakon's mission is about showing love to your neighbor through acts of __________.
  6. It often takes more than one person, it takes _______________ to meet the needs of our customers.
  7. Diakon's ___________ are: Respect, Stewardship, Service and Quality.
  8. Our motto is "Many Hands. One ________."

17 Clues: We are all members of _____ team. • Our motto is "Many Hands. One ________." • ___________ is celebrating 150 years of service this year. • Ravenwood is celebrating ______ years of service this year. • Are you wearing your ear-to-ear __________ today? (The 2nd E) • Diakon's ___________ are: Respect, Stewardship, Service and Quality. • ...

Quality Kingdom 2017-10-02

Quality Kingdom crossword puzzle
Across
  1. Term for a performance requirement, usually numeric (can be internal or external)
  2. Type of audit required to obtain or maintain ISO certification
  3. Information or service we are contractually obligated to provide to our external customer; usually associated with a deadline
  4. Website where the NCI quality policy, quality objectives, and quality procedures are posted
  5. An assessment of the work we do against a standard
  6. AdvanceMed's primary external customer
  7. Adjective for a product or service that does not meet one or more customer requirements
Down
  1. Number of NCI Quality Objectives
  2. A type of action to address a nonconformity or a customer complaint
  3. Abbreviation type of assessment CMS conducts of our performance, by contract
  4. Term for another person or department that relies on the output of your work to do their job (2 words)
  5. Abbreviation for the system we use to log corrective actions, preventive actions, and process improvements
  6. NCI is committed to ensuring customer satisfaction and to meeting all ____________ contained in our contracts
  7. As a ZPIC and UPIC, AdvanceMed is required to be ISO-_________
  8. Abbreviation for a work instruction that is maintained in a secure location and has an approval process and revision history

15 Clues: Number of NCI Quality Objectives • AdvanceMed's primary external customer • An assessment of the work we do against a standard • Type of audit required to obtain or maintain ISO certification • As a ZPIC and UPIC, AdvanceMed is required to be ISO-_________ • A type of action to address a nonconformity or a customer complaint • ...

Marketing Phrases 2015-10-05

Marketing Phrases crossword puzzle
Across
  1. A name, phrase, design or symbol that identifies a companies goods or services
  2. Refers to the point of sale
  3. Process by which individuals select, organize an interpret information
  4. Internal standards that customers used to judge the quality of a service experience
  5. A group of prospective customers who share common characteristics, consumption patterns
  6. Physical objects or devices that provide benefits for customers
  7. The purchase and use of a good or service
  8. A customer commitment to continue patronizing a specific firm over a period of time
  9. Refers to the value that is put for a product
  10. A paid form of non personal communication to inform, educate or persuade a target audience
  11. The activity or business of selling products or services
Down
  1. A person's favourable or unfavourable feelings and actions toward an object or idea
  2. Buying selling and other marketing processes supported by the internet
  3. The activities of a company associated with buying and selling a product or service
  4. Raising customer awareness of a product of band, generating sales, and creating brand loyalty
  5. An activity or condition of striving to gain or win something by defeating or establishing superiority over others
  6. A short-term emotional reaction to a specific service performance
  7. establishing a distinctive place in the minds of customers
  8. The core output produced by a firm
  9. An economic activity offered by one party or another

20 Clues: Refers to the point of sale • The core output produced by a firm • The purchase and use of a good or service • Refers to the value that is put for a product • An economic activity offered by one party or another • The activity or business of selling products or services • establishing a distinctive place in the minds of customers • ...

Services Awareness Week 2022-05-03

Services Awareness Week crossword puzzle
Across
  1. The app on the store PC menu that allows us to input leads.
  2. "I really hate my kitchen but it was remodeled just before I bought my house. Is there any way I can just update the look of it? Maybe change the doors out?" Which Home Service do we offer this customer?
  3. Customer information for a free estimate on one of our home services.
  4. Our flooring installer.
  5. "My kitchen is so old and it's falling apart. I need to replace all my cabinets. And maybe get an island added!" Which Home Service do we offer this customer?
Down
  1. "I want to replace my old patio door and possibly some of my windows as well. How much is the install?" Which Home Service do we offer this customer?
  2. "I want to update my shower and get new flooring in my bathroom." Which Home Service do we offer this customer?
  3. "We offer Tune-Up, Install, Repairs, Maintenance, and replacement on your ______ unit."
  4. a service that requires a deposit from the customer to quote for install or special order products.

9 Clues: Our flooring installer. • The app on the store PC menu that allows us to input leads. • Customer information for a free estimate on one of our home services. • "We offer Tune-Up, Install, Repairs, Maintenance, and replacement on your ______ unit." • a service that requires a deposit from the customer to quote for install or special order products. • ...

Chapter 1 Building a Foundation 2012-10-14

Chapter 1 Building a Foundation crossword puzzle
Across
  1. Who determines the success or failure of a business
  2. 3% of customers took their business elsewhere because they ______
  3. Genuine, honest, facts, safe products, trustworthy salespeople
  4. guidelines What affects your customer interactions
  5. Must provide customers with a pleasant, _____ greeting
  6. Most successful businesses ______ customer comments
Down
  1. Provide customers with an ____for any delay
  2. First step toward working with a challenging customer
  3. The formula ______ customer value
  4. services You are the giver and receiver of _______
  5. What internal contracts must be
  6. individually treated customers, empathetic salespeople, problems viewed as opportunities
  7. Could take over a _____ positive customer service encounters to overcome one negative one

13 Clues: What internal contracts must be • The formula ______ customer value • Provide customers with an ____for any delay • services You are the giver and receiver of _______ • guidelines What affects your customer interactions • Who determines the success or failure of a business • Most successful businesses ______ customer comments • ...

Chapter 1 Building a Foundation 2012-10-14

Chapter 1 Building a Foundation crossword puzzle
Across
  1. Must provide customers with a pleasant, _______ greeting
  2. Individually treated customers, empathetic salespeople, problems viewed as opportunities
  3. What affects your customer interactions
  4. Most successful businesses _______ customer comments
  5. Provide customers with an ______ for any delay
  6. You are the giver and receiver of _________
  7. 3% of customers took their business elsewhere because they _______
Down
  1. The formula _______ Customer Value
  2. Genuine, honest, facts, safe products, trustworthy salespeople
  3. Who determines the success or failure of a business
  4. First step toward working with a challenging customer
  5. What internal contracts must be
  6. Could take over a _____ positive customer service encounters to overcome one negative one

13 Clues: What internal contracts must be • The formula _______ Customer Value • What affects your customer interactions • You are the giver and receiver of _________ • Provide customers with an ______ for any delay • Who determines the success or failure of a business • Most successful businesses _______ customer comments • First step toward working with a challenging customer • ...

Customer Buying Signals 2024-09-12

Customer Buying Signals crossword puzzle
Across
  1. providing comfort or certainty to a customer to address their doubts
  2. the final choice a customer makes about whether to buy or not
  3. the final part of the sales process when the deal is completed
  4. the emotion in a customer's voice that can show enthusiasm or hesitation
  5. a concern a customer might hesitate to make a purchase
  6. language non-verbal cues like gestures that indicate customer interest
  7. the characteristics of a product that customers consider when buying
Down
  1. the act of buying a product
  2. the item or service being offered for sale
  3. the exchange of a product for money, marking the completion of a transaction
  4. whether the product is in stock and ready to be bought
  5. the cost a customer has to pay for a product
  6. the level of customer interaction and involvement during a sales conversation
  7. what a customer asks when they want more information about a product
  8. when a customer shows curiosity or attraction to a product

15 Clues: the act of buying a product • the item or service being offered for sale • the cost a customer has to pay for a product • whether the product is in stock and ready to be bought • a concern a customer might hesitate to make a purchase • when a customer shows curiosity or attraction to a product • the final choice a customer makes about whether to buy or not • ...

recognize with gratitude; be grateful for 2020-04-08

recognize with gratitude; be grateful for crossword puzzle
Across
  1. hear with intention
  2. someone who pays for goods and services
  3. a facial expression characterized by turning up the corners of the mouth, usually shows pleasure or amusement
  4. hub/ to add autopay a customer log into
  5. a caller is upset, stay
  6. of service or assistance
  7. the opportunity to pay a bill late without having services shut off is an
  8. information
  9. the first known use of a ______ was in 1885
Down
  1. customers that put their services on vacation over the summer are called
  2. / work done by one person or group to benefit another
  3. you _____ when speaking to customers
  4. / a form used when making a request
  5. when a customer's service is not working we submit a _______ ticket
  6. recognize with gratitude; be grateful for

15 Clues: information • hear with intention • a caller is upset, stay • of service or assistance • / a form used when making a request • you _____ when speaking to customers • someone who pays for goods and services • hub/ to add autopay a customer log into • recognize with gratitude; be grateful for • the first known use of a ______ was in 1885 • ...

Three service P's 2024-11-06

Three service P's crossword puzzle
Across
  1. - Each customer interaction can strengthen or weaken this crucial aspect of a business.
  2. - In the marketing mix, this element refers to employees' interactions that shape customer perceptions.
  3. - Different customer expectations and communication styles based on values and traditions.
  4. - Customer feedback method used by companies to track and improve satisfaction levels.
  5. - Elements like lighting, music, and decor that set the mood and impact the customer’s impression.
Down
  1. - Support provided after a purchase to build customer loyalty and strengthen brand perception.
  2. - All actions that help connect a business with its customers, ensuring smooth transactions and service.
  3. - Efficient systems for this, especially in e-commerce, ensure products reach customers quickly.
  4. evidence - Tangible elements like decor, cleanliness, and staff appearance that influence customer experience.
  5. - Providing employees with this is essential for high-quality, consistent customer service.

10 Clues: - Customer feedback method used by companies to track and improve satisfaction levels. • - Each customer interaction can strengthen or weaken this crucial aspect of a business. • - Different customer expectations and communication styles based on values and traditions. • ...

Service Desk Customer Service Appreciation Week 2022 2022-10-05

Service Desk Customer Service Appreciation Week 2022 crossword puzzle
Across
  1. multi factor authentication
  2. original support ticket out of which multiple child tickets can be created
  3. system used to check scheduled breaks and lunches
  4. cloud based storage and file protection
  5. ticketing system
  6. set target response and resolution time
  7. organized online repository of information
  8. addressing a customer's needs on the first call
  9. Break/Fix issue
Down
  1. the capacity to accept or tolerate delay, trouble, or suffering without getting angry or upset
  2. the imparting or exchanging of information or news
  3. a type of conversational AI that enables automation or self service
  4. single point of contact between a company and its customers, users and business partners
  5. the ability to understand and share the feelings of another
  6. process of monitoring and maintaining a predetermined customer support standard
  7. customers independently accessing information and resolving issues on their own
  8. I want or need

17 Clues: I want or need • Break/Fix issue • ticketing system • multi factor authentication • cloud based storage and file protection • set target response and resolution time • organized online repository of information • addressing a customer's needs on the first call • system used to check scheduled breaks and lunches • the imparting or exchanging of information or news • ...

Three Ps of service 2024-11-06

Three Ps of service crossword puzzle
Across
  1. - Each customer interaction can strengthen or weaken this crucial aspect of a business.
  2. - In the marketing mix, this element refers to employees' interactions that shape customer perceptions.
  3. - Different customer expectations and communication styles based on values and traditions.
  4. - Customer feedback method used by companies to track and improve satisfaction levels.
  5. - Elements like lighting, music, and decor that set the mood and impact the customer’s impression.
Down
  1. - Support provided after a purchase to build customer loyalty and strengthen brand perception.
  2. - All actions that help connect a business with its customers, ensuring smooth transactions and service.
  3. - Efficient systems for this, especially in e-commerce, ensure products reach customers quickly.
  4. evidence - Tangible elements like decor, cleanliness, and staff appearance that influence customer experience.
  5. - Providing employees with this is essential for high-quality, consistent customer service.

10 Clues: - Customer feedback method used by companies to track and improve satisfaction levels. • - Each customer interaction can strengthen or weaken this crucial aspect of a business. • - Different customer expectations and communication styles based on values and traditions. • ...

Vocabulary Study Guide - 6th 2020-09-09

Vocabulary Study Guide - 6th crossword puzzle
Across
  1. A contest between two or more businesses to win a customer's business and loyalty.
  2. A business owned by two or more people.
  3. A contract between a parent company and a franchisee to use the name and sell the goods or services of the parent company. Examples include fast food restaurants (Chick-fil-A) and gyms (Planet Fitness).
  4. recognition The process in identifying new ways of meeting the “needs” or “wants” of customers.
  5. A “good” or “service” that a customer MUST have in order to survive.
  6. Tasks that business perform or provide for consumers, such as haircuts or car washes.
Down
  1. A business that is considered a separate entity from the owners. The owners are called stockholders.
  2. proprietorship A business owned by only one person.
  3. A firm that sells “products” or “services” to customers to meet a “want” or “need”.
  4. A product or service that a customer DESIRES but is not necessary to survive.
  5. Money that remains after a business has paid for the “expenses” or “costs” of running the business.
  6. type The legal structure of a business. Common business types are “Sole Proprietorship”, “Partnership”, “Franchise”, and “Corporation”.
  7. A person or firm who “wants” or “needs” a “good” or “service”. Many times, the customer will also be the “consumer”.
  8. Items that business sell that can be measured by quantity. The items can be both physical, such as computers, or digital, such as software.

14 Clues: A business owned by two or more people. • proprietorship A business owned by only one person. • A “good” or “service” that a customer MUST have in order to survive. • A product or service that a customer DESIRES but is not necessary to survive. • A contest between two or more businesses to win a customer's business and loyalty. • ...

Legacy TWC Phone and Spectrum Voice Features Crossword 2018-03-26

Legacy TWC Phone and Spectrum Voice Features Crossword crossword puzzle
Across
  1. This feature assigns a unique incoming call ring pattern for up to 32 telephone numbers.
  2. ______________ 911 allows customers to feel secure knowing that their home address is automatically sent to their local dispatch center when they call 911.
  3. _______ Way Calling allows customers to talk to two other people at the same time.
  4. Block __________ Calls where the party calling the customer wants to place a call at the customer's expense.
  5. Automatically redials the last number that called the phone number or provides the most recent number that dialed the customer.
  6. A customer's existing phone number that they carried over to Spectrum from their previous phone service provider.
  7. Forward calls When ___________ sends all incoming calls to an alternate number if the line is busy.
  8. Service that allows customers to make unlimited local and long distance calls to anywhere in the US, Canada, Mexico, Puerto Rico, The UK, China, Hong Kong, India, Norway, The European Union, and many other US territories for one low monthly fee.
  9. A new phone number given to a customer by Spectrum.
  10. Call ___________ is activated with *72 and allows a customer to send incoming calls to an alternate number. Deactivated with *73.
  11. Enables customers to make calls without identifying their phone number on the recipient's caller ID. Activated with *67.
  12. ______________ Selected Calls allows selected callers and limits incoming calls. In other words- the customer won't get calls from any numbers not on their "list."
  13. Spectrum Voice product that is only sold in California, Minnesota, New York, and South Carolina. It includes unlimited local calling, defined by the local calling area for the market.
  14. Allows a customer to see who is calling before they answer the phone.
  15. Forward calls When ___ Answer sends all incoming calls to an alternate number if the customer does not pick up the phone.
  16. Block ____________ calls to 900 or 976 numbers to prevent unwanted charges.
  17. ___________________ Ring allows users to specify additional phone numbers to ring at the same time when an incoming call is received on their home phone. The first person to pick up gets the call!
  18. ___________Dialing will keep calling a busy number until the call goes through.
Down
  1. Caller ID ____________ is activated by *82 and enables a customer to unblock their number when making calls.
  2. Forward _________ Calls allows a customer to forward calls from specific phone numbers to an alternate number.
  3. Allows a customer to turn off all incoming calls and directs them to voicemail without ringing the home phone.
  4. Block ____________ Calls prevents outgoing calls to overseas destinations that would incur a charge.
  5. This process accomplishes three things: 1)Confirms the customer's acknowledgement to subscribe to specific services. 2) Obtains a Letter of Authorization for all port requests, authorizing the customer's request to switch their local and long distance phone services to Spectrum. 3) Receives a 911 acknowledgement from the customer agreeing that they understand how our 911 service works.
  6. Block __________ Callers allows a customer to block up to 32 phone numbers that they don't want calling them.
  7. ___________ Call Waiting allows a customer to temporarily block the call waiting feature so they will not be disturbed by an incoming call while on the phone.
  8. A free third party service that blocks telemarketers and Robocalls.
  9. Answers your phone calls while you're away or on another call.
  10. Ensures the customer never misses another incoming call when they are already on the phone.
  11. This Legacy TWC phone plan costs an additional $2.95/month, then charges the customer a penny per minute to 40+ overseas landline destinations that aren't already included in TWC Phone Unlimiited.
  12. Set _________ Phone allows you to specify where a call will be forwarded if your modem loses connection.
  13. Anonymous Call __________ allows customers to block unwanted calls from callers who restrict sending their Caller ID information. Activated with *77.
  14. _______________ Voicemail is a feature of VoiceZone (in My Account)that allows a customer to receive notifications, transcripts, and audio of new voicemail messages to up to 5 email addresses.
  15. Residential customers of either the Legacy or SPP phone product can have a maximum of _______ phone lines.
  16. Call Waiting ___ allows customers to see who is calling before they click over to another call.
  17. With Legacy Phone Unlimited State, you can only make unlimited calls within your __________.

35 Clues: A new phone number given to a customer by Spectrum. • Answers your phone calls while you're away or on another call. • A free third party service that blocks telemarketers and Robocalls. • Allows a customer to see who is calling before they answer the phone. • Block ____________ calls to 900 or 976 numbers to prevent unwanted charges. • ...

Legacy TWC Phone and Spectrum Voice Features Crossword 2018-03-26

Legacy TWC Phone and Spectrum Voice Features Crossword crossword puzzle
Across
  1. ______________ Selected Calls allows selected callers and limits incoming calls. In other words- the customer won't get calls from any numbers not on their "list."
  2. Forward calls When ___________ sends all incoming calls to an alternate number if the line is busy.
  3. Allows a customer to see who is calling before they answer the phone.
  4. Block __________ Callers allows a customer to block up to 32 phone numbers that they don't want calling them.
  5. Block ____________ Calls prevents outgoing calls to overseas destinations that would incur a charge.
  6. A free third party service that blocks telemarketers and Robocalls.
  7. Forward calls When ___ Answer sends all incoming calls to an alternate number if the customer does not pick up the phone.
  8. Service that allows customers to make unlimited local and long distance calls to anywhere in the US, Canada, Mexico, Puerto Rico, The UK, China, Hong Kong, India, Norway, The European Union, and many other US territories for one low monthly fee.
  9. A customer's existing phone number that they carried over to Spectrum from their previous phone service provider.
  10. Enables customers to make calls without identifying their phone number on the recipient's caller ID. Activated with *67.
  11. Answers your phone calls while you're away or on another call.
  12. Anonymous Call __________ allows customers to block unwanted calls from callers who restrict sending their Caller ID information. Activated with *77.
  13. Set _________ Phone allows you to specify where a call will be forwarded if your modem loses connection.
  14. Allows a customer to turn off all incoming calls and directs them to voicemail without ringing the home phone.
  15. Spectrum Voice product that is only sold in California, Minnesota, New York, and South Carolina. It includes unlimited local calling, defined by the local calling area for the market.
  16. Forward _________ Calls allows a customer to forward calls from specific phone numbers to an alternate number.
  17. ___________ Call Waiting allows a customer to temporarily block the call waiting feature so they will not be disturbed by an incoming call while on the phone.
  18. ______________ 911 allows customers to feel secure knowing that their home address is automatically sent to their local dispatch center when they call 911.
Down
  1. This Legacy TWC phone plan costs an additional $2.95/month, then charges the customer a penny per minute to 40+ overseas landline destinations that aren't already included in TWC Phone Unlimiited.
  2. Block ____________ calls to 900 or 976 numbers to prevent unwanted charges.
  3. Ensures the customer never misses another incoming call when they are already on the phone.
  4. With Legacy Phone Unlimited State, you can only make unlimited calls within your __________.
  5. This process accomplishes three things: 1)Confirms the customer's acknowledgement to subscribe to specific services. 2) Obtains a Letter of Authorization for all port requests, authorizing the customer's request to switch their local and long distance phone services to Spectrum. 3) Receives a 911 acknowledgement from the customer agreeing that they understand how our 911 service works.
  6. ___________________ Ring allows users to specify additional phone numbers to ring at the same time when an incoming call is received on their home phone. The first person to pick up gets the call!
  7. Automatically redials the last number that called the phone number or provides the most recent number that dialed the customer.
  8. Block __________ Calls where the party calling the customer wants to place a call at the customer's expense.
  9. Call ___________ is activated with *72 and allows a customer to send incoming calls to an alternate number. Deactivated with *73.
  10. Residential customers of either the Legacy or SPP phone product can have a maximum of _______ phone lines.
  11. Caller ID ____________ is activated by *82 and enables a customer to unblock their number when making calls.
  12. This feature assigns a unique incoming call ring pattern for up to 32 telephone numbers.
  13. Call Waiting ___ allows customers to see who is calling before they click over to another call.
  14. _______ Way Calling allows customers to talk to two other people at the same time.
  15. _______________ Voicemail is a feature of VoiceZone (in My Account)that allows a customer to receive notifications, transcripts, and audio of new voicemail messages to up to 5 email addresses.
  16. ___________Dialing will keep calling a busy number until the call goes through.
  17. A new phone number given to a customer by Spectrum.

35 Clues: A new phone number given to a customer by Spectrum. • Answers your phone calls while you're away or on another call. • A free third party service that blocks telemarketers and Robocalls. • Allows a customer to see who is calling before they answer the phone. • Block ____________ calls to 900 or 976 numbers to prevent unwanted charges. • ...

Business & Employability Skills Review 2023-06-05

Business & Employability Skills Review crossword puzzle
Across
  1. the final answer that an employee comes up with to solve a problem
  2. a type of business that is too large to be operated by a few people
  3. a type of business owned by two or three people that work together
  4. a person who has partial ownership in a large company like Walmart
  5. type of communication used in a call center to help customers
  6. a type of communication that focuses on conversations between people
  7. _____ shoppers anonymously go to a store to test their customer service
  8. an action or task that you learn until you can do it successfully
Down
  1. a specific problem a customer has with a product or company
  2. type of communication used to compose emails and memos
  3. not being quick or efficient when providing customer service
  4. the action of not acknowledging a customer or paying attention to them
  5. a type of communication that relies on eye contact and body language
  6. a type of business where an owner buys the rights to sell existing products
  7. an online form used to get feedback about store employees
  8. the quality of understanding other peoples' perspectives
  9. the return of a customer's money after a sale
  10. the quality of being sarcastic or impolite to customers
  11. a type of communication that requires a group of people to work together
  12. the term for a small portion of ownership in a large company

20 Clues: the return of a customer's money after a sale • type of communication used to compose emails and memos • the quality of being sarcastic or impolite to customers • the quality of understanding other peoples' perspectives • an online form used to get feedback about store employees • a specific problem a customer has with a product or company • ...