customer service Crossword Puzzles

Customer Service Week 2022 2022-09-30

Customer Service Week 2022 crossword puzzle
Across
  1. we should check __ every day to see recognitions and enhancements
  2. we are all ONE __
  3. the annual celebration of the importance of customer service is __ (3 words)
  4. offering a customer additional products or services is called __ (2 words)
  5. taking personal responsibility for a customer's complaint is taking __
  6. you sound more relaxed and friendly when you __ while talking on the phone
Down
  1. customer complaints should be seen as __ to improve service
  2. anticipating problems, heading them off and alerting customer is being __
  3. when speaking with customers you should vary the __ of your voice
  4. delighting your customers means __ their expectations
  5. with any customers it's important to let them do this, __
  6. treat each customer as if they're the __ one you'll deal with that day

12 Clues: we are all ONE __ • delighting your customers means __ their expectations • with any customers it's important to let them do this, __ • customer complaints should be seen as __ to improve service • we should check __ every day to see recognitions and enhancements • when speaking with customers you should vary the __ of your voice • ...

Promotional Mix and the Selling Process 2023-04-17

Promotional Mix and the Selling Process crossword puzzle
Across
  1. - The number one goal of customer service
  2. service - The way a company interacts with its customers
  3. - The promotional mix element that involves providing incentives to customers to encourage them to make a purchase.
  4. - One of the elements of the promotional mix that involves the use of media to communicate with the target audience.
  5. - This is when you address any concerns or unfavorable issues raised by the prospect
Down
  1. - The promotional mix element that involves creating a favorable image for a product or service.
  2. - A combination, or blend, or marketing communication channels that a business uses to send its message to customers
  3. - The promotional mix element that involves personal communication between the seller and the potential buyer.
  4. - The process of identifying potential customers and convincing them to buy a product or service.
  5. - The promotional mix element that involves using endorsements from celebrities or experts to promote a product or service.
  6. - If you check out a restaurant after hearing friends, family,or colleagues raved about the customer service, this is an example of expectations based on:
  7. mail - A type of promotion where companies directly reach out to customers
  8. - The process of determining the price at which a product or service will be sold.

13 Clues: - The number one goal of customer service • service - The way a company interacts with its customers • mail - A type of promotion where companies directly reach out to customers • - The process of determining the price at which a product or service will be sold. • - This is when you address any concerns or unfavorable issues raised by the prospect • ...

Go Beyond the Sale 2024-09-26

Go Beyond the Sale crossword puzzle
Across
  1. service  Activities and benefits provided by a business to its customers to create goodwill and customer satisfaction
  2. A marketing function needed to communicate information about goods, services, images, and/or ideas to achieve a desired outcome
  3. A measure of how well a business has met its customers’ expectations
  4. A sales technique in which the salesperson attempts to increase the customer’s purchase by recommending additional items after the original decision to buy has been made
  5. Any person or business with the potential to purchase a good, service, or idea; qualified lead
  6. An advantage consumers receive from using a product
  7. Monetary reward a business owner receives for taking the risk involved in investing in a business; income left once all expenses are paid
  8. Evaluative or corrective information given by the customer to the salesperson
  9. Customers who continue to buy from a company, salesperson, etc.
Down
  1. The customer’s preference for a business; usually expressed in regular purchases from the business
  2. A person’s or business’s good name; quality of character
  3. A promise made by the seller to the consumer that the seller will repair or replace a product that does not perform as expected
  4. The sales procedure in which the salesperson shows the customer the benefits of the product’s features; includes the sales dialogue and product demonstration
  5. A career that involves responding to consumer needs and wants through planned, personalized communications intended to influence purchase decisions and ensure satisfaction
  6. The point in a sales presentation at which the customer makes a favorable buying decision
  7. The arrangement by which businesses or individuals can purchase now and pay later
  8. The people who buy goods and services
  9. A fact about or characteristic of a product
  10. An individual employed to advance and/or facilitate the exchange of a good or service

19 Clues: The people who buy goods and services • A fact about or characteristic of a product • An advantage consumers receive from using a product • A person’s or business’s good name; quality of character • Customers who continue to buy from a company, salesperson, etc. • A measure of how well a business has met its customers’ expectations • ...

CUSTOMER SERVICE 2015-02-24

CUSTOMER SERVICE crossword puzzle
Across
  1. customer loyalty is making sure your customer stay in your company
  2. a personalized service is designing a service suitable for each person
  3. to your delivery dates is making sure you take the goods to the customer on time
Down
  1. survies is asking customers questions
  2. repeated business is making customers use you again
  3. the needs of customers consists of providing the service people want
  4. with complains means solving problems

7 Clues: survies is asking customers questions • with complains means solving problems • repeated business is making customers use you again • customer loyalty is making sure your customer stay in your company • the needs of customers consists of providing the service people want • a personalized service is designing a service suitable for each person • ...

Customer Service 2019-06-04

Customer Service crossword puzzle
Across
  1. discount
  2. campaign
  3. Target
  4. T.V.
Down
  1. main
  2. Two people
  3. promote

7 Clues: main • T.V. • Target • promote • discount • campaign • Two people

Customer service 2023-08-07

Customer service crossword puzzle
Across
  1. If you need a quick response you can also contact them by ... media such as Facebook.
  2. Companies provide different ways to ... with customers.
  3. There are many communication ... today for example instagram, chat, etc.
Down
  1. Customers have the opportunity to make a ... of a product that doesn't work.
  2. If noboby offers you a ..., you can contact Customer Support.
  3. Customers can ... companies by email, phone, etc.
  4. If you have a ... about a product or you want to ... a problem, phone immediately.

7 Clues: Customers can ... companies by email, phone, etc. • Companies provide different ways to ... with customers. • If noboby offers you a ..., you can contact Customer Support. • There are many communication ... today for example instagram, chat, etc. • Customers have the opportunity to make a ... of a product that doesn't work. • ...

customer service 2022-11-01

customer service crossword puzzle
Across
  1. ajajakjkajak
  2. hajhhajhaja
  3. aca
  4. jahajka
Down
  1. ajakjaka
  2. no ahya
  3. jakajka

7 Clues: aca • no ahya • jakajka • jahajka • ajakjaka • hajhhajhaja • ajajakjkajak

Domain 2 Vocabulary Crossword 2024-11-22

Domain 2 Vocabulary Crossword crossword puzzle
Across
  1. proposition a statement that explains to customers why they should do business with your company
  2. sales channel available online for customers to purchases products
  3. search engine optimization; a marketing tactic to help place websites as the top search results
  4. placing products in retail stores for consumers to buy directly
  5. data firsthand research (surveys, focus groups, interviews, statistical data) the most accurate and reliable
  6. areas where a company is lacking and as a result may hold your company back
  7. a planning tool used to document a company's strengths, weaknesses, opportunities and threats
  8. market the group of customers a company chooses to market its products and services
  9. data that provides statistical information about customers (age, gender, income, etc)
  10. customer acquisition cost; tracking what it costs to acquire new customers
  11. sales process step addressing customer concerns
  12. competitors that sell the same or similar products or services as your company
  13. formula that analyzes that cost to retain a customer
  14. things a company does well
  15. sales process step where a customer decides to purchase a product
Down
  1. data to understand a customer's buying habits
  2. data data collected by other people (articles, newsletters, census info, academic journals)
  3. the payment amounts a company charges for the product or service they sell
  4. anything that could increase sales and grow the company
  5. data that provides companies with customer locations
  6. data from customer information regarding values, personality traits, motivations
  7. step of sales process that would identify potential customers
  8. anything that poses a risk to the company success or growth
  9. competitors that sell different products that your company but are similar enough that the product could satisfy the same need
  10. channels how a business sells its products or services to the end customer
  11. service cultivating and maintaining ongoing, positive interactions for customers
  12. pay per click advertising; lets marketers place ads on website within search engines. The company pays a fee each time the ad is clicked

27 Clues: things a company does well • data to understand a customer's buying habits • sales process step addressing customer concerns • data that provides companies with customer locations • formula that analyzes that cost to retain a customer • anything that could increase sales and grow the company • anything that poses a risk to the company success or growth • ...

APCO Customer Service Center Crossword 2018-08-23

APCO Customer Service Center Crossword crossword puzzle
Across
  1. A reason for the $40.00 account establishment charge to be waived on a customer’s account.
  2. An action used to hold an order in CSS.
  3. Contact A notification that immediately appears when retrieving a customer’s account.
  4. When customers choice the option to receive their billing statements via e-mail
  5. A $75.00 fee that is charged to a customer’s account.
  6. A way to monitor you daily usage.
  7. A residential and commercial product used to help with security.
  8. Charge A $40.00 fee that is billed to a customer.
  9. Thank you for calling Customer Service.
  10. A requirement when new service is being connected at a new home.
Down
  1. Extending a bill past the due date.
  2. A convenient way for customers to pay their bill with a debit/credit card with a $2.25 service fee.
  3. A program that allows customers to pay their bill on the fifth of the month
  4. Mrs. Brown, I can assure you that we value you as a customer and we will get your services back on.
  5. Inactive, Active, CNP, Inactive Off, Removed.
  6. The acronym for CSS
  7. One of the exceptions for making a payment arrangement outside the CSS date.
  8. A result showing No deposit required.
  9. Equipment used 24-hours a day to avoid a loss of life.
  10. A levelized program where the amount can fluctuate.
  11. Meter Service order that are completed from 8 am to 8pm Monday through Friday.

21 Clues: The acronym for CSS • A way to monitor you daily usage. • Extending a bill past the due date. • A result showing No deposit required. • An action used to hold an order in CSS. • Thank you for calling Customer Service. • Inactive, Active, CNP, Inactive Off, Removed. • Charge A $40.00 fee that is billed to a customer. • A levelized program where the amount can fluctuate. • ...

Connected Care Crossword Search 2016-05-12

Connected Care Crossword Search crossword puzzle
Across
  1. A customer wants to know where they can receive their Web Vehicle Diagnostic. Where do you refer the customer?
  2. A call came through with the 631075 DNIS. This means there is an active ____ in the vehicle.
  3. You must provide _____ campaign information to the customer if applicable.
  4. What is the Authentication level for a Service Link inquiry?
  5. If a customer advises that they are not receiving or randomly receiving maintenance alerts, you must open what kind of ticket?
  6. Hyundai recommends a full system check ____ when the active DTC is considered critical.
  7. What vehicle maintenance feature is not available in the Generation 2 Blue Link equipped vehicles?
  8. For Sonata Plug-in Hybrid owners, what extra information to they have regarding their vehicles health status?
  9. Which Connected Care feature shows the customer any concerns that may be present with their vehicle?
Down
  1. How many options are there for the customer to clear Maintenance Alert Notifications if the "OK" button in the vehicle did not clear the notification?
  2. Using the _______ _______ option within a MyHyundai account will allow the customer to set up or edit their Maintenance Alert Notification preferences.
  3. It is a requirement to check the ___________ tab, if a customer is inquiring about the Service Link feature.
  4. What type of code are you required to document in your inbound activity when you schedule an appointment in X-Time?
  5. Which report do customers have access via email and their MyHyundai account?
  6. Which 2015 Hyundai model does not have the Maintenance Alert feature?
  7. What is the missing information that is available on the monthly vehicle report; electrical, safety,_____, and power train.
  8. Advise the customer that their vehicle's health along with other Blue Link features can be accessed using the Blue Link ___ ____.

17 Clues: What is the Authentication level for a Service Link inquiry? • Which 2015 Hyundai model does not have the Maintenance Alert feature? • You must provide _____ campaign information to the customer if applicable. • Which report do customers have access via email and their MyHyundai account? • ...

Customer Service-Cultural Diversity 2015-05-18

Customer Service-Cultural Diversity crossword puzzle
Across
  1. To promote, protect and improve the health of all people in Florida through integrated state, county and community efforts.
  2. Fixing the problem and resolving the issue when mistakes happen.
  3. We show this when we are able to accommodate our customers and adjust to their needs.
  4. To my customers and coworkers, I make a _____.
  5. A cultural group that we are born into.
  6. Cultural ____ is the ability to communicate comfortably and effectively with people of different cultures.
  7. These kind of customers are the people who receive our goods and services.
  8. Culture in _____ and constantly in flux.
  9. This determines the impression you make on others.
Down
  1. _____ differ between groups and within groups.
  2. These kind of customers depend on you in order to complete their own work.
  3. Customer ____ is how the customer feels or percieves that our service has met their expectations.
  4. Customer ____ is the process of taking care of our customers in a positive manner.
  5. We provide this kind of service when we smile and greet our customers.
  6. A cultural group that we may become part of.

15 Clues: A cultural group that we are born into. • Culture in _____ and constantly in flux. • A cultural group that we may become part of. • _____ differ between groups and within groups. • To my customers and coworkers, I make a _____. • This determines the impression you make on others. • Fixing the problem and resolving the issue when mistakes happen. • ...

National Customer Service Week 2023-10-05

National Customer Service Week crossword puzzle
Across
  1. What kind of steel our most of our wash tubs?
  2. The TR5 has what kind of speed motor?
  3. What Steam feature on the DR5 helps your clothes look and smelling good?
  4. True or False: The TC5 does not have a lid lock.
  5. What Steam feature removes moisture on the DR7 dryer?
  6. Included or Not Included: Lint Filter Guard on the DC5 dryer?
  7. Does the FF7 washer have the Pet Plus Flea cycle?
Down
  1. What side is the door hinge located on the FF7?
  2. The Speed Queen brand is known for it's legendary what?
  3. Is the washer or dryer ADA compliant on the SF7?
  4. How many temperature selections does the TR5 have?
  5. What feature do some of our dryers have that help kill bacteria?
  6. Does the TR3 have an end of cycle signal - yes or no?
  7. What is the new color we are introducing for our products?
  8. How many preset cycles does the TR7 have?

15 Clues: The TR5 has what kind of speed motor? • How many preset cycles does the TR7 have? • What kind of steel our most of our wash tubs? • What side is the door hinge located on the FF7? • Is the washer or dryer ADA compliant on the SF7? • True or False: The TC5 does not have a lid lock. • Does the FF7 washer have the Pet Plus Flea cycle? • ...

Happy Customer Service Week! 2024-10-02

Happy Customer Service Week! crossword puzzle
Across
  1. Input from customers that helps us improve.
  2. The foundation of our relationship with clients.
  3. Expressing thank to customers and colleagues alike.
  4. Showing appreciation for loyal customers and strong teams.
  5. Working together toward mutual goals.
  6. Working jointly with others toward a goal.
  7. The industry we excel in at First Citizens.
Down
  1. Finding answers to problems.
  2. The person we strive to serve every day.
  3. Guiding and inspiring others to reach their best.
  4. Collaboration is key to delivering great service.
  5. A critical skill for understanding customer needs.
  6. A quality that shows attention and concern.
  7. Lilan's Famous Words
  8. Approaching challenges with a positive attitude.

15 Clues: Lilan's Famous Words • Finding answers to problems. • Working together toward mutual goals. • The person we strive to serve every day. • Working jointly with others toward a goal. • Input from customers that helps us improve. • A quality that shows attention and concern. • The industry we excel in at First Citizens. • The foundation of our relationship with clients. • ...

Customer Service Week 2024 2024-11-10

Customer Service Week 2024 crossword puzzle
Across
  1. Well-versed
  2. Pleasant voice effect
  3. Best PT Company
  4. Our CRM platform
  5. Prioritize __ over quantity
  6. _____ Service
  7. These need to be fast
Down
  1. What the X stands for in CX
  2. Our largest distributor
  3. What good ISRs build with customers
  4. Thankfulness
  5. Authentic
  6. West Coast quittin' time
  7. Work __ not harder
  8. We want our customers to have brand ___

15 Clues: Authentic • Well-versed • Thankfulness • _____ Service • Best PT Company • Our CRM platform • Work __ not harder • Pleasant voice effect • These need to be fast • Our largest distributor • West Coast quittin' time • What the X stands for in CX • Prioritize __ over quantity • What good ISRs build with customers • We want our customers to have brand ___

Qualifier 2 2025-01-15

Qualifier 2 crossword puzzle
Across
  1. Hotel security feature (10)
  2. Restaurant marketing strategy (4)
  3. Menu planning principle (7)
  4. Culinary kitchen equipment (11)
  5. Bar beverage category (8)
  6. Housekeeping supply (7)
  7. F&B service etiquette (8)
  8. F&B service style (6)
  9. Travel document (4)
Down
  1. Event planning process (9)
  2. Front office software (5)
  3. Hotel revenue management technique (5)
  4. Culinary cooking technique (8)
  5. Front office staff member (5)
  6. Food safety certification (4)
  7. Hospitality industry trend (8)
  8. Customer service skill (7)
  9. Housekeeping task (7)
  10. Sustainable hospitality practice (3)
  11. Hotel room amenity (7)

20 Clues: Travel document (4) • Housekeeping task (7) • F&B service style (6) • Hotel room amenity (7) • Housekeeping supply (7) • Front office software (5) • Bar beverage category (8) • F&B service etiquette (8) • Event planning process (9) • Customer service skill (7) • Hotel security feature (10) • Menu planning principle (7) • Front office staff member (5) • Food safety certification (4) • ...

CRM 2021-05-20

CRM crossword puzzle
Across
  1. seen from customer service menu bar
  2. Shift report is used to view this from daily shift
  3. Main tool used under marketing
  4. perform simple searches
Down
  1. all active cases
  2. Crm queues allows for access to this
  3. Shows recently viewed pages
  4. customer service menu bar headings
  5. rtg.locate specific casino account
  6. search for mass information

10 Clues: all active cases • perform simple searches • Shows recently viewed pages • search for mass information • Main tool used under marketing • customer service menu bar headings • rtg.locate specific casino account • seen from customer service menu bar • Crm queues allows for access to this • Shift report is used to view this from daily shift

Customer Service Crossword Puzzle 2019-10-24

Customer Service Crossword Puzzle crossword puzzle
Across
  1. A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement
  2. Someone who pays for goods or services
  3. The act of giving hope or support to someone
  4. Lending a hand
  5. Recognize with gratitude; be grateful for
  6. Hearing with intention
  7. The opposite of negative
Down
  1. Take one for the ____
  2. World Class Customer ____
  3. Awesome, Awesome, Awesome
  4. To relate to another's situation
  5. To look after and give serious attention to
  6. Transmit information
  7. Happiness with a job done well
  8. Good-natured tolerance of delay

15 Clues: Lending a hand • Transmit information • Take one for the ____ • Hearing with intention • The opposite of negative • World Class Customer ____ • Awesome, Awesome, Awesome • Happiness with a job done well • Good-natured tolerance of delay • To relate to another's situation • Someone who pays for goods or services • Recognize with gratitude; be grateful for • ...

Customer Service Week 2023 2023-10-02

Customer Service Week 2023 crossword puzzle
Across
  1. Name of our Company
  2. Team that oversees obtaining past due balances
  3. Which Region operates in Illinois, Indiana, Kentucky, Maryland, New Jersey, Pennsylvania, and Virginia?
  4. Team that answers questions virtually
  5. Another term for wastewater
  6. Name of the Collections team supervisor
  7. Where can you view the customer's meter readings by date?
Down
  1. Location of the head office for Corix Group in the US
  2. Acronym for the Oracle product we use in Customer Service
  3. What is the name of the company that Corix is merging with?
  4. What animal is in the Great Basin Water Co logo?
  5. Name of our President and CEO
  6. Phone system used in the call center
  7. Where can I find information about a water outage reported in a specific area?
  8. Acronym for the web portal

15 Clues: Name of our Company • Acronym for the web portal • Another term for wastewater • Name of our President and CEO • Phone system used in the call center • Team that answers questions virtually • Name of the Collections team supervisor • Team that oversees obtaining past due balances • What animal is in the Great Basin Water Co logo? • ...

Customer Service Week 2020 2020-09-30

Customer Service Week 2020 crossword puzzle
Across
  1. What wheels drive on
  2. A department in the NSC
  3. What locomotives used to run on
  4. What an engineer drives
  5. Used to be the end of a train
  6. A way to move product
  7. Some employees may be a member
  8. Car found on the executive train
Down
  1. Type of car that sometimes is on the headend
  2. The "S" in NSC
  3. The "O" in ROC
  4. Type of railcar
  5. service, Department in the NSC
  6. Something moved in Winnipeg yard
  7. Type of railcar
  8. Where the AED is located

16 Clues: The "S" in NSC • The "O" in ROC • Type of railcar • Type of railcar • What wheels drive on • A way to move product • A department in the NSC • What an engineer drives • Where the AED is located • Used to be the end of a train • service, Department in the NSC • Some employees may be a member • What locomotives used to run on • Something moved in Winnipeg yard • ...

Customer Service Week 2017 2017-09-29

Customer Service Week 2017 crossword puzzle
Across
  1. Set by Angel Caroll
  2. Any potential donor referred to an OPO by a hospital but no written consent.
  3. one criteria to accrue time for a waitlisted patient
  4. implemented Sept. 12, 2017
  5. A response entered in the donor feedback process that explains the outcome of an organ considered for the potential of transplantation.
  6. comment from members
  7. one of patient/donor identifier
Down
  1. accessible through Secure Enterprise, allows you to securely access, view and download multiple types of data reports
  2. uses barcode scanning technology
  3. to clone a member or user
  4. allocation implemented Aug. 10, 2017
  5. When organ removal, death, or replacement on chronic allograft support system has occurred.
  6. Reset my _(8letters)?
  7. Any neoplasm or tumor that is cancerous as opposed to being benign.
  8. A test to determine the incompatibility between a donor and a recipient

15 Clues: Set by Angel Caroll • comment from members • Reset my _(8letters)? • to clone a member or user • implemented Sept. 12, 2017 • one of patient/donor identifier • uses barcode scanning technology • allocation implemented Aug. 10, 2017 • one criteria to accrue time for a waitlisted patient • Any neoplasm or tumor that is cancerous as opposed to being benign. • ...

Customer Service Appreciation Week 2019-10-02

Customer Service Appreciation Week crossword puzzle
Across
  1. Our favorite photobomb accessory
  2. We are also known as _____
  3. Current # of brick and mortar locations?
  4. Shop. Enroll. ____
  5. company color
  6. One ____. One service team. One platform.
  7. How many million members are served?
Down
  1. Where is Maestro Health headquarters?
  2. Maestro Health is working together. For your
  3. What show was Maestro Health inspired by?
  4. technology-meets-____
  5. Founder & CEO
  6. Maestro Health's second company value
  7. "Let's make employee health and benefits ____-friendly again"
  8. What company acquired Maestro Health

15 Clues: Founder & CEO • company color • Shop. Enroll. ____ • technology-meets-____ • We are also known as _____ • Our favorite photobomb accessory • What company acquired Maestro Health • How many million members are served? • Where is Maestro Health headquarters? • Maestro Health's second company value • Current # of brick and mortar locations? • What show was Maestro Health inspired by? • ...

2024 Customer Service Week 2023-08-22

2024 Customer Service Week crossword puzzle
Across
  1. Focus on the situation, not the ___________
  2. If the caller is upset, stay _____
  3. The customer is mad at the problem, not mad at ____
  4. It is OK not to not have all the ___________
  5. Clarify what is being _____
  6. Focus on the ____
  7. Actively _____
  8. This action shows you are understand their feelings
  9. you Don't forget to say this before you hang up
Down
  1. Ask permission before you put them on _____
  2. Use supportive _______
  3. Be assertive but not _____
  4. If you do this, you will calm down
  5. Watch your _____ when speaking to customers
  6. Have a _____ skin

15 Clues: Actively _____ • Focus on the ____ • Have a _____ skin • Use supportive _______ • Be assertive but not _____ • Clarify what is being _____ • If the caller is upset, stay _____ • If you do this, you will calm down • Ask permission before you put them on _____ • Focus on the situation, not the ___________ • Watch your _____ when speaking to customers • ...

Collections 2016-11-11

Collections crossword puzzle
Across
  1. only speak with
  2. make calls
  3. nail down ___________ to exact dates and amounts
  4. call customer by
  5. account balance more than 90days
  6. preferred method of payment
  7. belong to a program on financial hold
Down
  1. express a feeling of
  2. _____________ the customer for their business
  3. responsible for collections
  4. ___________ value of service
  5. balance over 60 days past due
  6. always ask for payment in
  7. receive a 4% discount

14 Clues: make calls • only speak with • call customer by • express a feeling of • receive a 4% discount • always ask for payment in • responsible for collections • preferred method of payment • ___________ value of service • balance over 60 days past due • account balance more than 90days • belong to a program on financial hold • _____________ the customer for their business • ...

Customer Service Week 2022 2022-09-14

Customer Service Week 2022 crossword puzzle
Across
  1. Put yourself in the customer's _________.
  2. Always ask permission before placing a caller on ________.
  3. A facial expression characterized by turning up the corners of the mouth.
  4. This action shows you understand the caller's feelings.
  5. Watch your _______when speaking to the customer.
  6. Delighting your customers mean _______ their expectations.
  7. The people you serve each day are _______.
  8. Thank you for being part of our customer service ________!
Down
  1. Customer complaints should be seen as _______ to improve service.
  2. Being a good ________is an important aspect of communicating with customers.
  3. Start each call with a __________.
  4. To solve a customer's problem you should always do your __________.
  5. Customers and coworkers both deserve your _______.
  6. If you do this you will calm down.
  7. We value our customer's feedback by offering a _________.

15 Clues: Start each call with a __________. • If you do this you will calm down. • Put yourself in the customer's _________. • The people you serve each day are _______. • Watch your _______when speaking to the customer. • Customers and coworkers both deserve your _______. • This action shows you understand the caller's feelings. • ...

Jackpot 2A 2016-03-18

Jackpot 2A crossword puzzle
Across
  1. asiakas
  2. kauppatavarat
  3. kassa
  4. kokemus
  5. palvelu
  6. hinta;hinnoitella
  7. kauppa
  8. vaatetus,vaatteet
  9. samanlainen,samankaltainen
  10. hylly
Down
  1. valintamyymälä
  2. varasto;täyttää
  3. tuote
  4. materiaali
  5. työnhakija
  6. haastattelu;haastatella
  7. työ,työpaikka
  8. päättää
  9. palvellla
  10. työvuoro
  11. koko

21 Clues: koko • tuote • kassa • hylly • kauppa • asiakas • kokemus • palvelu • päättää • työvuoro • palvellla • materiaali • työnhakija • kauppatavarat • työ,työpaikka • valintamyymälä • varasto;täyttää • hinta;hinnoitella • vaatetus,vaatteet • haastattelu;haastatella • samanlainen,samankaltainen

Marketing Unit 1 2016-09-15

Marketing Unit 1 crossword puzzle
Across
  1. having a product where customers can buy it
  2. raising customer awareness of a product or brand
  3. deciding how to get goods into customers hands
  4. tangible items
  5. an aspect of marketing that combines customer information with customer service and marketing communications
  6. Understanding the concepts and strategies used to develop and target select audience
  7. having a product or service available at a certain time
  8. provides customers with the goods and services they want
Down
  1. a business should strive to satisfy customers wants and needs
  2. deciding how much to charge for goods and services
  3. exchange of a product for money
  4. Changing raw material into usable goods
  5. promoting and selling products or services
  6. added value in economic terms
  7. intangible items

15 Clues: tangible items • intangible items • added value in economic terms • exchange of a product for money • Changing raw material into usable goods • promoting and selling products or services • having a product where customers can buy it • deciding how to get goods into customers hands • raising customer awareness of a product or brand • ...

Customer Support vs. Customer Service 2020-08-05

Customer Support vs. Customer Service crossword puzzle
Across
  1. how many pounds of tea are in a Tiesta bulk bag?
  2. The 8th month of the year
  3. Focuses on assisting only certain customers who might need further assistance that is out of the ordinary, like when they have a question.
  4. A tea making device that you can put into the microwave and dishwasher.
  5. difficulties, misfortune
  6. our newest bubble tea flavor
Down
  1. Confused or disconcerted
  2. a fruit used in many Tiesta teas
  3. the name of the person who is going to come talk to us about tea mixing on Thursday.
  4. a satisfied customer is a _____ customer.
  5. To make sure every single customer has a pleasant experience when interacting with the business.

11 Clues: Confused or disconcerted • difficulties, misfortune • The 8th month of the year • our newest bubble tea flavor • a fruit used in many Tiesta teas • a satisfied customer is a _____ customer. • how many pounds of tea are in a Tiesta bulk bag? • A tea making device that you can put into the microwave and dishwasher. • ...

Finance and sales 2025-07-01

Finance and sales crossword puzzle
Across
  1. A potential customer who has shown interest in a product or service.
  2. When a company’s expenses are higher than its revenue during a certain period.
  3. The money a business keeps after subtracting all its costs and expenses from its total revenue.
  4. A reduction in the usual price of a product or service.
  5. The value of ownership in a company after subtracting liabilities from assets.
  6. income The final profit a business makes after deducting all expenses, taxes, and costs.
  7. A qualified potential customer likely to buy a product or service.
  8. A payment made to a salesperson based on the value of the sales they make, usually a percentage.
  9. Money a business spends to operate, such as rent, salaries, or marketing costs.
  10. Debts or financial obligations a business must pay, like loans or unpaid bills.
  11. flow The movement of money in and out of a business, showing liquidity and operational health.
  12. The point where total revenue equals total expenses — no profit, no loss.
Down
  1. An estimate or prediction of future financial performance, such as sales, revenue, or profit.
  2. The process of turning a lead or prospect into a paying customer.
  3. A financial plan showing how much money will be earned and spent during a period.
  4. (Return on Investment) A measure showing the profit made compared to the amount invested, usually as a percentage.
  5. The goods a business has in stock for selling or production.
  6. target A goal set for the amount of sales to be achieved in a certain time.
  7. The total money a business earns from selling products or services before any expenses are deducted.
  8. The difference between the selling price of a product or service and its cost, often shown as a percentage.
  9. Anything valuable a business owns, like cash, equipment, buildings, or vehicles.
  10. Money or assets used to start or grow a business.
  11. A document sent to a customer requesting payment for goods or services provided.
  12. The sales technique of encouraging a customer to buy a more expensive version or add extra products.
  13. Money put into a business, project, or asset expecting to earn more money in the future.

25 Clues: Money or assets used to start or grow a business. • A reduction in the usual price of a product or service. • The goods a business has in stock for selling or production. • The process of turning a lead or prospect into a paying customer. • A qualified potential customer likely to buy a product or service. • ...

Ville 2015-10-30

Ville crossword puzzle
Across
  1. vaihtaa
  2. liitin
  3. asiakas
  4. ylittää
  5. tylppä_kulma
  6. alihankkija
  7. olosuhteet
  8. puolijohde
  9. pysähdys,seisahdus
  10. hehkulanka
  11. työstetty
Down
  1. mitat
  2. neliö
  3. korvata
  4. ympärysmitta
  5. terävä_kulma
  6. kilpailukykyinen
  7. nousta,kasvaa
  8. ultraääni
  9. huolto
  10. arvo
  11. luotettava
  12. alennus

23 Clues: arvo • mitat • neliö • liitin • huolto • vaihtaa • korvata • asiakas • ylittää • alennus • ultraääni • työstetty • olosuhteet • puolijohde • luotettava • hehkulanka • alihankkija • tylppä_kulma • ympärysmitta • terävä_kulma • nousta,kasvaa • kilpailukykyinen • pysähdys,seisahdus

business words 2024-10-03

business words crossword puzzle
Across
  1. yritys
  2. osta
  3. osake
  4. myyjä
  5. palvelu
  6. logo
  7. ansaita
  8. kortti
Down
  1. käteinen
  2. ostaja
  3. liiketoiminta
  4. asiakas
  5. myydä
  6. laajentaa
  7. toimisto

15 Clues: osta • logo • osake • myyjä • myydä • yritys • ostaja • kortti • asiakas • palvelu • ansaita • käteinen • toimisto • laajentaa • liiketoiminta

business words 2024-10-03

business words crossword puzzle
Across
  1. myydä
  2. tuote
  3. markkinat
  4. häviö
  5. yritys
  6. konkurssi
  7. käteinen
  8. palvelu
  9. logo
  10. ostaja
Down
  1. työnantaja
  2. tienata
  3. asiakas
  4. hinta
  5. arvo

15 Clues: arvo • logo • myydä • tuote • häviö • hinta • yritys • ostaja • tienata • asiakas • palvelu • käteinen • markkinat • konkurssi • työnantaja

Personal Selling 2025-01-07

Personal Selling crossword puzzle
Across
  1. facts about a product
  2. this type of close is used when there is short supply or a sale will end soon
  3. the salesperson gave the customer a coupon to use on their next purchase
  4. "How can I help you?"
  5. "Welcome to The Den"
  6. ask for the sale
  7. the fourth step of the selling process
  8. the type of questions that a salesperson should ask to determine needs
  9. building a relationship by having customers follow you on this to see sales and products
Down
  1. focus on the product for this approach method
  2. Used when the customer's reason for objecting is due to wrong information
  3. customer reviews are good to use for this method of answering objections
  4. showing the customer how the product works
  5. personal satisfaction that a customer will get from a good or service
  6. closing method used to help the customer make a decision
  7. this step is done after you close the sale
  8. method used to answer an objection when the customer makes a valid point
  9. do not show the customer more than _____ products at a time
  10. the salesperson should begin by showing the customer this price range level

19 Clues: ask for the sale • "Welcome to The Den" • facts about a product • "How can I help you?" • the fourth step of the selling process • showing the customer how the product works • this step is done after you close the sale • focus on the product for this approach method • closing method used to help the customer make a decision • ...

Business 101 2021-01-14

Business 101 crossword puzzle
Across
  1. การดำเนินงานเพื่อสร้างและแลกเปลี่ยนสินค้าที่สามารถตอบสนองต่อความต้องการของลูกค้า
  2. ความพึงพอใจ
  3. ผู้ประกอบการ
  4. สินค้า
  5. ความเปลี่ยนแปลง
  6. คุณลักษณะของความต้องการที่อาจจะไม่ได้เปิดเผยชัดเจน
Down
  1. แผน
  2. ผู้ที่ต้องการสินค้าขององค์กร
  3. ผู้ส่งมอบวัตถุดิบที่ใช้ในการผลิตสินค้าหรือนำเสนอบริการ
  4. ผู้มีส่วนได้ส่วนเสียกับกิจการ
  5. คุณค่าหรือประโยชน์ที่เกิดขึ้นหรือที่ลูกค้าได้รับจากธุรกิจ
  6. คุณลักษณะของผลิตภัณฑ์ที่ลูกค้าหีือผู้มีส่วนได้ส่วนเสียต้องการทั้งในแง่คุณภาพและปริมาณ
  7. ผลิตภัณฑ์
  8. บริการ
  9. แบบจำลอง ภาพจำลอง หรือต้นแบบ
  10. ความเสี่ยง ความไม่แน่นอน
  11. กลุ่มหรือประเภท มักใช้กับการจำแนกอย่างกว้างๆ

17 Clues: แผน • บริการ • สินค้า • ผลิตภัณฑ์ • ความพึงพอใจ • ผู้ประกอบการ • ความเปลี่ยนแปลง • ความเสี่ยง ความไม่แน่นอน • ผู้ที่ต้องการสินค้าขององค์กร • แบบจำลอง ภาพจำลอง หรือต้นแบบ • ผู้มีส่วนได้ส่วนเสียกับกิจการ • กลุ่มหรือประเภท มักใช้กับการจำแนกอย่างกว้างๆ • คุณลักษณะของความต้องการที่อาจจะไม่ได้เปิดเผยชัดเจน • ผู้ส่งมอบวัตถุดิบที่ใช้ในการผลิตสินค้าหรือนำเสนอบริการ • ...

IB Business Unit 4 2023-03-09

IB Business Unit 4 crossword puzzle
Across
  1. - The buying and selling of goods and services over the internet.
  2. - The process of predicting future sales or market trends.
  3. - The selection of specific customer segments that a company wishes to target with its marketing efforts.
  4. - Activities to promote and market a product or service.
  5. - Marketing activities that target customers in foreign markets.
  6. - The process of developing new products, services or processes to meet customer needs.
  7. - The degree to which customers are committed to a company's product or service.
  8. - The process of delivering a product or service to customers.
  9. - The process of planning and allocating financial resources for marketing activities.
  10. - A form of marketing communication used to promote a product or service.
  11. - The process of gathering information to inform business decision-making.
Down
  1. - The process of dividing a market into smaller groups of customers with similar needs or characteristics.
  2. - The rivalry between companies competing in the same market for the same customers.
  3. - The plan of action a company takes to achieve its goals.
  4. - The process of creating a name, design or symbol that identifies and differentiates a product or service from others.
  5. - The process of setting a price for a product or service.
  6. - The way in which a company's product or service is perceived by customers in relation to its competitors.
  7. - The process of selling a product or service to customers.
  8. - The moral principles that guide business decision-making.

19 Clues: - Activities to promote and market a product or service. • - The process of predicting future sales or market trends. • - The plan of action a company takes to achieve its goals. • - The process of setting a price for a product or service. • - The process of selling a product or service to customers. • - The moral principles that guide business decision-making. • ...

Leaders of The Home Depot 2022-03-21

Leaders of The Home Depot crossword puzzle
Across
  1. Human Resource
  2. Front end supervisor
  3. Deliveries and Service desk DH
  4. Pro and Paint DH
  5. Met team Supervisor
  6. Lumber & hardware DH
  7. Store manager
  8. Morning customer experience manager
Down
  1. Met team supervisor
  2. Operations assistant Manager
  3. Specialty assistant Manager
  4. Overnight assistant manager
  5. Specialty DH
  6. Garden, plumbing & electrical DH
  7. Merchandising assistant manager
  8. Night customer experience manager

16 Clues: Specialty DH • Store manager • Human Resource • Pro and Paint DH • Met team supervisor • Met team Supervisor • Front end supervisor • Lumber & hardware DH • Specialty assistant Manager • Overnight assistant manager • Operations assistant Manager • Deliveries and Service desk DH • Merchandising assistant manager • Garden, plumbing & electrical DH • Night customer experience manager • ...

Magenta 2021-10-21

Magenta crossword puzzle
Across
  1. discounted
  2. limit
  3. smarter
  4. old
  5. Automatic
  6. care
  7. state
  8. global
  9. numbers
  10. tool
  11. new
  12. Get
Down
  1. watch
  2. taxes
  3. Transfer
  4. T-Mobile
  5. lowest
  6. permanent
  7. before
  8. after
  9. !
  10. discount
  11. power
  12. 24

24 Clues: ! • 24 • old • new • Get • care • tool • watch • taxes • limit • after • state • power • lowest • before • global • smarter • numbers • Transfer • T-Mobile • discount • permanent • Automatic • discounted

7EN kpl 7.1 2024-04-11

7EN kpl 7.1 crossword puzzle
Across
  1. vaeltaa
  2. vuokrata
  3. jääkaappi
  4. palvelu
  5. tilava, avara
  6. hinta
  7. etukäteen = in _____
  8. näköala
  9. vaihdella
Down
  1. olla näköala
  2. vuosikymmen
  3. asiakas
  4. pakastin
  5. vieras
  6. remontoida
  7. päättää
  8. päivittäin
  9. varata
  10. jäädä, olla yötä
  11. pitää parempana
  12. nauttia

21 Clues: hinta • vieras • varata • vaeltaa • asiakas • päättää • palvelu • näköala • nauttia • pakastin • vuokrata • jääkaappi • vaihdella • remontoida • päivittäin • vuosikymmen • olla näköala • tilava, avara • pitää parempana • jäädä, olla yötä • etukäteen = in _____

Marketing Games 2023-03-14

Marketing Games crossword puzzle
Across
  1. the most basic cause of a person’s wants and behavior
  2. a strong feeling of support or allegiance
  3. The process by which companies engage customers, build strong customer relationships, and create customer value to capture value from customers in return
  4. the exchange of a commodity for money
  5. a big manufacturing company based in Japan
  6. the difference between revenue and expenses
  7. a financial gain
Down
  1. the set of actual and potential buyers of a product or service
  2. is a person or organization that buys goods or services from a store or business
  3. the importance, worth, or usefulness of something
  4. a social media platform
  5. Politic, Economy, Social, Technology, Legal, Environment
  6. an influencer
  7. an intangible product
  8. Non-Government Organization

15 Clues: an influencer • a financial gain • an intangible product • a social media platform • Non-Government Organization • the exchange of a commodity for money • a strong feeling of support or allegiance • a big manufacturing company based in Japan • the difference between revenue and expenses • the importance, worth, or usefulness of something • ...

Business Vocabulary Crossword 2025-09-02

Business Vocabulary Crossword crossword puzzle
Across
  1. The specific group of people a business wants to reach.
  2. A basic product that is the same no matter who sells it.
  3. Helping customers before, during, and after they buy something.
  4. How products get from the company to the customer.
  5. Communicating directly with customers to help them buy.
  6. Sharing information to get customers interested.
Down
  1. Collecting and using data to make good business decisions.
  2. Improving products to meet customer needs.
  3. One in which businesses are privately owned and run by people rather than the government.
  4. Setting the cost of a product or service.
  5. The pursuit of ideation, creation, communication, and delivery of products
  6. Deciding how to reach customers and make sales.
  7. Items that don’t wear out quickly

13 Clues: Items that don’t wear out quickly • Setting the cost of a product or service. • Improving products to meet customer needs. • Deciding how to reach customers and make sales. • Sharing information to get customers interested. • How products get from the company to the customer. • The specific group of people a business wants to reach. • ...

Costumer servis 2024-10-06

Costumer servis crossword puzzle
Across
  1. Komunikasi yang dilakukan secara tatap muka atau melalui panggilan suara.
  2. Salah satu media sosial yang sering digunakan customer service untuk berinteraksi dengan pelanggan.
  3. Tindakan cepat yang dilakukan oleh customer service saat menerima keluhan pelanggan.
  4. Proses mendengarkan masalah pelanggan dengan seksama agar dapat memberikan layanan yang lebih baik.Resolusi Proses menangani keluhan pelanggan.
  5. Tim yang bertugas memberikan dukungan dan solusi kepada pelanggan.
Down
  1. Bagian dari komunikasi yang melibatkan mendengarkan secara aktif dan memberikan respons yang tepat.
  2. Sikap yang wajib dimiliki oleh customer service untuk tetap tenang meskipun menghadapi pelanggan yang marah.
  3. Tindakan atau langkah yang diambil oleh customer service untuk menangani masalah pelanggan hingga tuntas.
  4. Istilah untuk respons atau tanggapan yang diberikan oleh pelanggan setelah menerima layanan.
  5. Barang yang ditawarkan dengan harga menarik

10 Clues: Barang yang ditawarkan dengan harga menarik • Tim yang bertugas memberikan dukungan dan solusi kepada pelanggan. • Komunikasi yang dilakukan secara tatap muka atau melalui panggilan suara. • Tindakan cepat yang dilakukan oleh customer service saat menerima keluhan pelanggan. • ...

Customer service and sales 2020-10-15

Customer service and sales crossword puzzle
Across
  1. A detailed list of products or services with pictures/prices
  2. things said to encourage you to buy something
  3. an excessive claim in advertising
  4. box or packet that a product is sold in
  5. highlighting a product/service through paid broadcasting
  6. a paper proving that a product has been received
  7. money in exchange to advertise at events
  8. something that is very popular for a short time
Down
  1. a reduction in price on a product or service
  2. Say publicly that you support something
  3. people/companies that want to do better than you
  4. send goods abroad / to another country
  5. more expensive,appealing to the wealthy section of the market
  6. place where a product is sold directly to the public
  7. The name of a well known product (ex. Nike, McDonald's, etc.)

15 Clues: an excessive claim in advertising • send goods abroad / to another country • Say publicly that you support something • box or packet that a product is sold in • money in exchange to advertise at events • a reduction in price on a product or service • things said to encourage you to buy something • something that is very popular for a short time • ...

Customer Service Week 2018 2018-09-25

Customer Service Week 2018 crossword puzzle
Across
  1. Being of service or assistance
  2. Transmit information
  3. The opportunity to pay a bill late without having services shut off is an
  4. Someone who pays for goods or services
  5. done by one person or group that benefits another
  6. To add autopay a customer must log into
  7. Hear with intention
  8. A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement
Down
  1. The first known use of a ______ was in 1885
  2. A form used in making a request
  3. Recognize with gratitude; be grateful for
  4. If the caller is upset, stay
  5. Watch your ______ when speaking to customers
  6. Customers that put their services on vacation over the summer are called
  7. When a customer's service is not working we submit a ____ ticket

15 Clues: Hear with intention • Transmit information • If the caller is upset, stay • Being of service or assistance • A form used in making a request • Someone who pays for goods or services • To add autopay a customer must log into • Recognize with gratitude; be grateful for • The first known use of a ______ was in 1885 • Watch your ______ when speaking to customers • ...

Customer Service Appreciation Week 2021-09-17

Customer Service Appreciation Week crossword puzzle
Across
  1. key characteristic of a customer service rep
  2. if unsure of a request, you may need to ask ___ questions
  3. the first pillar of awesomeness is to ___ the call
  4. putting yourself in someone else's shoes
  5. strive for first call ___
  6. voice ___ conveys tone and emotion
  7. when the call starts to get off topic
  8. respectful title
Down
  1. ___ Lucy: A caller with a long list of prayer requests
  2. this is a virtue, especially in customer service
  3. ___ Daisy: someone who may have trouble focusing on the purpose of the call
  4. when a caller's request is best handled by a different department
  5. you may have to place a caller on ___
  6. if not placing on hold, use this (two words)
  7. always take ___ of a caller's request.

15 Clues: respectful title • strive for first call ___ • voice ___ conveys tone and emotion • you may have to place a caller on ___ • when the call starts to get off topic • always take ___ of a caller's request. • putting yourself in someone else's shoes • key characteristic of a customer service rep • if not placing on hold, use this (two words) • ...

CR 009 Customer Service 2021-11-10

CR 009 Customer Service crossword puzzle
Across
  1. A customer’s expression of dissatisfaction
  2. Customers who intentionally attempt to avoid paying part or all of the price for a product
  3. Activities and benefits provided by a business to its customers to create goodwill and customer satisfaction
  4. Customers who may be pleasant one day and touchy or unpredictable the next
  5. Customers who are unpleasant and hard to help
  6. Customers who doubt or question everything and may want facts and proof before being convinced something is true
  7. Customers who frequently have great difficulty in making a choice or a buying decision
  8. Customers who intentionally make unpleasant remarks or use foul language
  9. Customers who seem to disagree, question, or look for errors in almost everything and everybody
Down
  1. A measure of how well a business has met its customers’ expectations
  2. Customers who believe everything is going wrong for them and everybody is either taking advantage of them or not really trying to help
  3. The people who buy goods and services
  4. Overly confident customers who feel they know more and are better than the average person
  5. Customers who feel they must be helped immediately, regardless of the circumstances
  6. Customers with problems that interfere with their ability to communicate satisfactorily or to function in a normal or pleasant manner

15 Clues: The people who buy goods and services • A customer’s expression of dissatisfaction • Customers who are unpleasant and hard to help • A measure of how well a business has met its customers’ expectations • Customers who intentionally make unpleasant remarks or use foul language • Customers who may be pleasant one day and touchy or unpredictable the next • ...

Customer Service Appreciation Week 2024-10-08

Customer Service Appreciation Week crossword puzzle
Across
  1. THE COLOR USED TO MARK UNDG GAS LINES.
  2. THE COLOR USED TO MARK UNDG TELECOMMUNICATION LINES.
  3. THE FREE SERVICE PROVIDED BY NC811 WHICH ALLOWS THE PROFESSIONAL EXCAVATOR TO ELECTRONICALLY PROCESS A LOCATE REQUEST FROM THEIR LOCATION THROUH THTE USE OF A COMPUTER OR SMART DEVICE WITH AN INTERNET CONNECTION.
  4. THE DEPARTMENT THAT HANDLES THE DATA FOR EACH MEMBER, AS WELL AS UPDATING THE MAPPING UTILIZIED BY TICKET ENTRY AND RTE.
  5. THE EXPANDED WORD FOR " LOCATE THE BACK AND BOTH SIDES OF THE PROPERTY."
  6. THE TOTAL AMOUNT OF COUNTIES IN THE STATE OF NC.
  7. THE NUMBER OF LOCATORS EMPLOYEED WITH NC811.
Down
  1. OUR EXECUTIVE DIRECTORS LAST NAME.
  2. THE COLOR USED TO MARK UNDG WATER LINES.
  3. USE THIS COLOR MARKS TO SHOW THE LOCATION, ROUTE OR BOUNDARY OF PROPOSED EXCAVATION.
  4. THE MONTH CUSTOMER SERVICE APPRECIATION WEEK IS RECOGNIZED?
  5. THE COLOR USED TO MARK UNDG SEWER LINES.
  6. THE COLOR USED TO MARK UNDG ELECTRICAL LINES.
  7. THE NUMBER OF WORKING DAYS THE LOCATORS LEAGALLY HAVE TO MARK UNDG FACILITIES.
  8. THE EXPANDED WORD FOR "DISTANCE FROM CROSS STREET IS:"

15 Clues: OUR EXECUTIVE DIRECTORS LAST NAME. • THE COLOR USED TO MARK UNDG GAS LINES. • THE COLOR USED TO MARK UNDG WATER LINES. • THE COLOR USED TO MARK UNDG SEWER LINES. • THE NUMBER OF LOCATORS EMPLOYEED WITH NC811. • THE COLOR USED TO MARK UNDG ELECTRICAL LINES. • THE TOTAL AMOUNT OF COUNTIES IN THE STATE OF NC. • THE COLOR USED TO MARK UNDG TELECOMMUNICATION LINES. • ...

Customer Service Week 2022 2022-08-30

Customer Service Week 2022 crossword puzzle
Across
  1. an organization, company or consumer you want to track
  2. this is an example of a view in salesforce,
  3. what is the learning system for salesforce?
  4. these are specific areas/blocks in salesforce
  5. detailed description of a customer's feedback, problem or question
  6. field required for all cases in salesforce
  7. this is a salesforce platform
Down
  1. this is a case record time
  2. this is where unassigned cases reside
  3. this can be found in the salesforce knowledge base
  4. term used in salesforce for a record
  5. a form email that communicates a standard message
  6. who is the 3rd party logistics company for Newell?
  7. this is where data can be seen for the the teams and department
  8. the salesforce action that will accompany an object

15 Clues: this is a case record time • this is a salesforce platform • term used in salesforce for a record • this is where unassigned cases reside • field required for all cases in salesforce • this is an example of a view in salesforce, • what is the learning system for salesforce? • these are specific areas/blocks in salesforce • a form email that communicates a standard message • ...

Customer Service Week 2025 2025-10-07

Customer Service Week 2025 crossword puzzle
Across
  1. Musky fisherman my favorite lake is Pewaukee WI. My largest musky was 46in.
  2. I rode down a Volcano in Maui on a bike. One of my favorite movies is Once upon a time in Hollywood.
  3. I played clarinet in the school band from grades 5-12 and I bungee jumped.
  4. White water rafted the Poudre River. I like to go hiking when I can. I like to watch Netflex.
  5. English is my second language. My fingerprints are on file at the Des Plaines police department.
  6. my best friend and I both have the same first and middle name and we have been friends for almost 50 years. One of my favorite movies is The Temptations.
  7. I saw both George Carlin and Robin Williams do Stand-Up Live.
  8. If I was wealthy I would spend my time walking around playing Pokémon Go all over the world!
  9. throughout my lifetime I have had a zoo of pets including: a rabbit parakeet ferrets guinea pigs cats a dog and chickens! My all-time favorite show is The Walking Dead
Down
  1. Girl Mom and hot sauce I put hot sauce on everything hahaha!
  2. I’m having my first grandbaby! I am a twin. Traveled to South Korea
  3. I am a painter. Oils..so I’m an oil painter/artist. I was once pictured in a magazine with my dog. (local mag) under the title “Unsafe Drivers”.
  4. People hate watching Star Wars with me because I say all the lines half a second before they happen in the movie. I won a poetry contest judged by Pulitzer Prize winning poet laureate Gwendolyn Brooks.
  5. I was almost named Elizabeth I once met Jennifer Hudson and told her that I loved her in Sparkle but she was not in that movie.
  6. Skydiving Target Shooting and Sushi.

15 Clues: Skydiving Target Shooting and Sushi. • Girl Mom and hot sauce I put hot sauce on everything hahaha! • I saw both George Carlin and Robin Williams do Stand-Up Live. • I’m having my first grandbaby! I am a twin. Traveled to South Korea • I played clarinet in the school band from grades 5-12 and I bungee jumped. • ...

A Culture of Service Excellence: C.A.R.E. Model 2017-03-21

A Culture of Service Excellence: C.A.R.E. Model crossword puzzle
Across
  1. A culture of service excellence: living our ________.
  2. In order to empathize with a customer, try to put yourself in their ________. (C.A.R.E.+ recovery)
  3. Something you should not be disrupted with while you are actively listening to a customer. (i.e. phone, laptop, other device)
  4. C.A.R.E. is about putting people at the _______ of everything we do.
  5. When connecting with a customer, if possible try to move somewhere ________. (C.A.R.E.+ recovery)
  6. To join together two or more people, things, or events. (C.A.R.E. model)
Down
  1. One way to connect is to introduce yourself and your _______.
  2. To be fully engaged and involved in listening; ________ listening. (C.A.R.E model)
  3. The C.A.R.E+ actions are recommended for service ________.
  4. up You should always _________ with a customer after your respond to their need. (Two words, No space)
  5. To acknowledge somebody else's feelings or difficulties without having experienced them yourself. (C.A.R.E model)
  6. To act, do, or reply in reaction to something or someone else. (C.A.R.E. model)
  7. When responding to a customer avoid phrases like "_____ down" or "just relax". (C.A.R.E.+ recovery)
  8. Genuinely _______ the customer for taking the time to let you know about the situation. (C.A.R.E.+ recovery)

14 Clues: A culture of service excellence: living our ________. • The C.A.R.E+ actions are recommended for service ________. • One way to connect is to introduce yourself and your _______. • C.A.R.E. is about putting people at the _______ of everything we do. • To join together two or more people, things, or events. (C.A.R.E. model) • ...

2014 Rally Kickoff 2013-11-19

2014 Rally Kickoff crossword puzzle
Across
  1. LOYALTY
  2. OBSERVATIONAL
  3. ___________ & PROFITABLE CUSTOMER RELATIONSHIPS
  4. RETAIN AND GROW _________ PORTFOLIO
  5. NEW SMALL BUSINESS ROLE TO HELP GATHER THESE CLIENTS
  6. KEEPING BUSINESS ON THE BOOKS
  7. ASK FOR THE BUSINESS AND
  8. FUNDRAISING
  9. HELP CUSTOMERS BANK MORE __________
  10. HOME FINANCING ADVISOR'S REFERRAL PROGRAM
  11. ________ FIVE
Down
  1. ...OURS TO DELIVER
  2. DAILY SUCCESS
  3. PLAN
  4. UTILIZING THE EXPERTS
  5. BREAKFAST CAMPAIGN TO GATHER
  6. BECOME CANADA'S MOST ____________ BANK
  7. SERVICE
  8. 1 AND
  9. 100% PARTICIPATION
  10. MANAGEMENT
  11. COMMUNITY STRATEGY - TO BECOME _____ MOST RECOMMENDED BANK
  12. CUSTOMER __________ MODEL

23 Clues: PLAN • 1 AND • LOYALTY • SERVICE • MANAGEMENT • FUNDRAISING • DAILY SUCCESS • OBSERVATIONAL • ________ FIVE • ...OURS TO DELIVER • 100% PARTICIPATION • UTILIZING THE EXPERTS • ASK FOR THE BUSINESS AND • CUSTOMER __________ MODEL • BREAKFAST CAMPAIGN TO GATHER • KEEPING BUSINESS ON THE BOOKS • RETAIN AND GROW _________ PORTFOLIO • HELP CUSTOMERS BANK MORE __________ • ...

CEM 2018-05-15

CEM crossword puzzle
Across
  1. Our ________ Survey, a tool to measure the employee net promoter score
  2. One of our values that shows we act
  3. We are going to be the world's greatest service organization
  4. Service with a _________ Touch, the way we deliver our services
  5. One of our values that shows we deliver
Down
  1. Customer Experience survey helps us measure the _______
  2. In ISS, we _________ ourselves and others
  3. In ISS, we put our ____________ first
  4. In ISS,we encourage _________________
  5. Where ISS service performance directly interacts with our customers employees
  6. Service __________ facilitating our customers purpose through people empowerment
  7. One of our values that shows that we respect

12 Clues: One of our values that shows we act • In ISS, we put our ____________ first • In ISS,we encourage _________________ • One of our values that shows we deliver • In ISS, we _________ ourselves and others • One of our values that shows that we respect • Customer Experience survey helps us measure the _______ • We are going to be the world's greatest service organization • ...

Common Terminology 2013-03-29

Common Terminology crossword puzzle
Across
  1. Risk Assessment.
  2. Customer Proprietary Network Information
  3. Billing Telephone Number.
  4. Deferred Payment Plan
  5. No extension granted
  6. Proof of payment.
  7. Alternate Telephone Number
  8. Designates a standalone DATA only account with no corresponding voice account
  9. Customer Account Number
  10. Recurring Payment Option
  11. FiOS Digital Voice
Down
  1. Mobile Telephone Number
  2. Rep-Initiated Service Order
  3. Refunds Disbursement Facility.
  4. Billing Account Number
  5. Promise to Pay
  6. Extend Payment Arrangement
  7. Outside collection agency
  8. Recurring Credit Card
  9. Recurring Direct Debit

20 Clues: Promise to Pay • Risk Assessment. • Proof of payment. • FiOS Digital Voice • No extension granted • Deferred Payment Plan • Recurring Credit Card • Billing Account Number • Recurring Direct Debit • Mobile Telephone Number • Customer Account Number • Recurring Payment Option • Billing Telephone Number. • Outside collection agency • Alternate Telephone Number • Rep-Initiated Service Order • ...

Checkers 2022-03-03

Checkers crossword puzzle
Across
  1. takes money
  2. burgers are cooked
  3. drill Sargeant
  4. job title
  5. delivery
  6. danger zone
  7. maintains all stores
  8. takes order
  9. Burford combo
  10. customers Order
  11. more often
Down
  1. speaker
  2. person in charge
  3. take customer orders
  4. .58
  5. salty
  6. how long products good for
  7. high side
  8. how much product to cook
  9. dessert
  10. overseas an area or city of locations
  11. fryer products are cooked
  12. customer complaint
  13. overal satisfaction
  14. speed of service

25 Clues: .58 • salty • speaker • dessert • delivery • high side • job title • more often • takes money • danger zone • takes order • Burford combo • drill Sargeant • customers Order • person in charge • speed of service • burgers are cooked • customer complaint • overal satisfaction • take customer orders • maintains all stores • how much product to cook • fryer products are cooked • how long products good for • ...

Your workplace 2023-05-11

Your workplace crossword puzzle
Across
  1. Waren
  2. Kunde
  3. beraten
  4. Eingang
  5. Beruf
  6. Kaufhaus, Warenhaus (ohne Leerzeichen)
  7. Verkäufer (ohne Leerzeichen)
  8. Einzelhändler
Down
  1. Gang
  2. Abteilung
  3. Preisschild (ohne Leerzeichen)
  4. Auszubildender
  5. Regal
  6. Chef
  7. auspacken
  8. auszeichnen
  9. Dienstleistung
  10. Kassierer
  11. Kassenzettel, Bon

19 Clues: Gang • Chef • Waren • Kunde • Regal • Beruf • beraten • Eingang • Abteilung • auspacken • Kassierer • auszeichnen • Einzelhändler • Auszubildender • Dienstleistung • Kassenzettel, Bon • Verkäufer (ohne Leerzeichen) • Preisschild (ohne Leerzeichen) • Kaufhaus, Warenhaus (ohne Leerzeichen)

Transferable skills 2020-07-15

Transferable skills crossword puzzle
Across
  1. : some one who’s discipline, focus, organisational, communication and and emotional resilience
  2. some who’s artistic render solve problems mange projects design and good with others
  3. some who’s good at driving cars has patience and good customer communication
  4. excellent problem solving,solid active listening skills and good with computer
  5. Customer Service oriented Motivate people Arrange Social functions Explain things to others Negotiate Outgoing Drive or operate vehicles
Down
  1. some ones who is flexible, time management and is able to work as part off a team And customer service skills
  2. Patient Customer Service Adaptable Manage money Serving
  3. some one who’s trust worthy good with hands get results good with customer service oriented and is able to work independently
  4. : ability to work as a team, speaking and listening, problem solving skills, Ability to make decisions about the best courses of action, Conflict resolution skills, Negotiation skills
  5. : someone who’s kind, friendly, sensitive and love working with kids

10 Clues: Patient Customer Service Adaptable Manage money Serving • : someone who’s kind, friendly, sensitive and love working with kids • some who’s good at driving cars has patience and good customer communication • excellent problem solving,solid active listening skills and good with computer • ...

business words 2024-10-03

business words crossword puzzle
Across
  1. ostaja
  2. card käyntikortti
  3. tienata
  4. yritys
  5. logo
  6. päätoimisto
  7. palvelu
Down
  1. asiakas
  2. hinta
  3. konkurssi
  4. työnantaja
  5. käteinen
  6. häviö
  7. markkinat
  8. myydä

15 Clues: logo • hinta • häviö • myydä • ostaja • yritys • asiakas • tienata • palvelu • käteinen • konkurssi • markkinat • työnantaja • päätoimisto • card käyntikortti

Banking and Consumer Smarts 2025-12-14

Banking and Consumer Smarts crossword puzzle
Across
  1. Influence
  2. Expense
  3. Line
  4. Score
  5. Check
  6. Media Influence
  7. Fee
  8. Service
  9. Price
  10. Yield Savings Account
  11. Reputation
Down
  1. Expense
  2. Cost
  3. Card
  4. Value
  5. Account
  6. Leaders
  7. Influence
  8. Account

19 Clues: Fee • Cost • Card • Line • Score • Value • Check • Price • Expense • Expense • Account • Leaders • Service • Account • Influence • Influence • Reputation • Media Influence • Yield Savings Account

Customer Engagement 2013-04-17

Customer Engagement crossword puzzle
Across
  1. Something we offer every customer, at no cost
  2. Customers can tell if this is not genuine
  3. When it comes to customer engagement, what we all need to be
  4. When we cannot assist a customer we ____ for another staff member to do so
  5. What we do in regard to customers needs
  6. Something we all need to feel regarding customer service
  7. Our behaviours make our supermarket environment more so
  8. What we need to stay when serving our customers
Down
  1. This type of attitude makes it easy to engage customers
  2. Minimum distance where staff should acknowledge customers on trading floor
  3. One is happening as we engage our customer
  4. The way we want our customers to feel when visiting our supermarket
  5. One barrier that does not exist when it comes to engaging customers
  6. Simple greeting when engaging a customer
  7. What we say as we conclude a sale
  8. Something our customers will do if we engage them
  9. First step to customer engagement
  10. What we do as queues start to build
  11. Simple way to to engage customers in Fresh Food departments
  12. It's why we have two ears when engaging customers

20 Clues: What we say as we conclude a sale • First step to customer engagement • What we do as queues start to build • What we do in regard to customers needs • Simple greeting when engaging a customer • Customers can tell if this is not genuine • One is happening as we engage our customer • Something we offer every customer, at no cost • ...

Mrs Hallers Beast Class 2023-05-01

Mrs Hallers Beast Class crossword puzzle
Across
  1. customer = returns on regular basis
  2. or personal satisfaction that customer gets, Benefit
  3. logical reason for buying a product, rational
  4. additional merchandise, suggestion selling
  5. customers do to indicate readiness to buy, buying signals
  6. of other people who might buy, referral
  7. average person can understand, layman’s terms
  8. Decision = when customer makes decision quickly
  9. the customer = approach
  10. or hesitations, or doubts to buy, objections
  11. sales method, get interest by involving the customer
  12. of Sale, POS
  13. for buying motives that are communicated nonverbally, observing
Down
  1. Call = random without leads
  2. should be translated into benefits
  3. sale = decided customer Suggestion Selling, when done properly saves time and money
  4. physical attributes of the product, Feature
  5. over telephone, telemarketing
  6. of closes: trial, which, direct, service, standing room only
  7. ready for face-to-face selling situation, preapproach Looking for new customers = prospecting
  8. reasons not to buy, excuses
  9. associated with a product = emotional
  10. is another name for looking for customers or leads
  11. effort to close a sale, trial
  12. of recording a sale and presenting the customer with proof of payment = sales transaction
  13. = helps get referrals

26 Clues: of Sale, POS • = helps get referrals • the customer = approach • Call = random without leads • reasons not to buy, excuses • over telephone, telemarketing • effort to close a sale, trial • should be translated into benefits • customer = returns on regular basis • associated with a product = emotional • of other people who might buy, referral • ...

Customer Service Week 2022 2022-09-19

Customer Service Week 2022 crossword puzzle
Across
  1. To solve a customer's problem you should always do your ________.
  2. Always ask permission before placing a caller on ____.
  3. The people you serve each day are ___________.
  4. If you do this you will calm down.
  5. Being a good _______ is an important aspect of communicating with customers.
  6. Start each call with a __________.
  7. Thank you for being part of our customer service ____!
Down
  1. Put yourself in the customer's ______.
  2. Customer complaints should be seen as _______ to improve service.
  3. Watch your _____when speaking to the customer.
  4. Delighting your customers mean _______ their expectations.
  5. A facial expression characterized by turning up the corners of the mouth.
  6. This action shows you understand the caller's feelings.
  7. We value our customer's feedback by offering a ______.

14 Clues: If you do this you will calm down. • Start each call with a __________. • Put yourself in the customer's ______. • Watch your _____when speaking to the customer. • The people you serve each day are ___________. • Always ask permission before placing a caller on ____. • We value our customer's feedback by offering a ______. • ...

final review by amari gamble 2019-01-11

final review by amari gamble crossword puzzle
Across
  1. of distribution
  2. segmentation based on where your target market lives. Includes: local markets, regional markets, national markets, and global markets
  3. point
  4. a market by specific characteristics in order to create a target market
  5. of goods
  6. one or more intermediaries
  7. distribution
  8. or sales, equal total costs and
  9. of market
  10. are seven basic functions of marketing: Distribution, Financing, Marketing information management, Pricing, Product/service management, Promotion, and Selling
  11. market
Down
  1. point at which total
  2. of making and distributing a
  3. services from the producer directly
  4. marketing
  5. group of customers who are qualified to make purchases of products or services that a marketer is able to offer
  6. specific group of people that are possible consumers of a product
  7. distribution
  8. customer relations
  9. or service
  10. the customer
  11. strategy to

22 Clues: point • market • of goods • marketing • of market • or service • strategy to • distribution • distribution • the customer • of distribution • customer relations • point at which total • one or more intermediaries • of making and distributing a • or sales, equal total costs and • services from the producer directly • specific group of people that are possible consumers of a product • ...

Toi Toi :) 2018-07-16

Toi Toi :) crossword puzzle
Across
  1. three
  2. in the middle
  3. room
  4. twelve
  5. funeral
  6. teenager
  7. customer service
  8. twins
  9. street
Down
  1. tree
  2. crime story
  3. double
  4. look at
  5. absent
  6. dot
  7. draw
  8. grandma

17 Clues: dot • tree • room • draw • three • twins • double • absent • twelve • street • look at • funeral • grandma • teenager • crime story • in the middle • customer service

National Customer Service Week 2013 2013-10-05

National Customer Service Week 2013 crossword puzzle
Across
  1. Positive outcome gained
  2. Monitoring to ensure consistency
  3. Encouragement for customer to manage their own accounts through IVR/OAM
  4. The benchmark grade the company attains on the back of customer feedback
  5. Who you should ask if you need help
  6. Our customer ______, Flexible,Personal,Straight-forward & Approachable
  7. Straight to the top, suggestions for improvements to the customer experience
  8. The end of your call, should be finished with "Is there anything else I can help you with?"
  9. The character of your voice
Down
  1. If in doubt, check these out! Ensures consistent information given by all advisors
  2. Taking steps to walk the ____ ____
  3. What we should provide on every call
  4. Part of active listening, demonstrating you are paying attention to the customer
  5. The result of a good customer experience, repeat business
  6. Praise for providing excellent customer service
  7. This should always be positive, informative, professional & clear

16 Clues: Positive outcome gained • The character of your voice • Monitoring to ensure consistency • Taking steps to walk the ____ ____ • Who you should ask if you need help • What we should provide on every call • Praise for providing excellent customer service • The result of a good customer experience, repeat business • ...

Our Values & YOU 2023-06-16

Our Values & YOU crossword puzzle
Across
  1. We will meet all our responsibilities in an honest and ethical manner. We all follow all laws, rules, and regulations.
  2. We will understand and take responsibility for our actions. What we do affects the company and those whose personal information we can access.
  3. We will support open communication among all employees, customers and other people who work with us. By learning how to talk to each other, we will improve our jobs, the company and ourselves.
  4. We are committed to the continuing education, well-being and personal growth of all employees.
  5. Customer Operations Supervisor
  6. Change Order Manager
  7. Project Assistant
  8. Customer Operations Supervisor
Down
  1. Operations Manager
  2. We will focus on the customer. We must work together to give excellent service and customer satisfaction.
  3. Customer Operations Supervisor
  4. We will support creativity and innovation. We are willing to take risks in developing and launching new ideas.
  5. the act of complying with federal, state, or local laws and regulations.
  6. We will work to understand and exceed our customers' expectations. Our goal is to do the right thing the first time in a workplace that is supportive, reliable, and cost-effective.
  7. Customer Service Supervisor
  8. Customer Service Supervisor
  9. Claims Operations Director

17 Clues: Project Assistant • Operations Manager • Change Order Manager • Claims Operations Director • Customer Service Supervisor • Customer Service Supervisor • Customer Operations Supervisor • Customer Operations Supervisor • Customer Operations Supervisor • the act of complying with federal, state, or local laws and regulations. • ...

Crossword Puzzle 2020-10-21

Crossword Puzzle crossword puzzle
Across
  1. MEASURES, six abd final concept of TQM
  2. Reduce variation
  3. FOCUS, Customer for long-term marketplace success
  4. ACTIVITIES, Billing errors, sales per square feet, engineering changes, and activity time
  5. ASSESSMENT, Meeting value-added objectives
  6. Number of non-comformance in the output
  7. Assess how well a process is doing
  8. One of the seven basic characteristics is used to measure the performance of a particular process or function
  9. Personal actions guide and sustain your organization
Down
  1. ACTIVITIES, defects per million, inventory turns, and in time delivery
  2. MANAGEMENT, Design its work systems
  3. FOCUS, Organization engages, manages and develops your workforce
  4. IMPROVEMENT, Defect sources, process trends, and defects prevention
  5. Performance measurements as used to achieve one or more
  6. Service activity
  7. PLANNING, Develops strategic objectives and action plan
  8. Product look, feels sounds, tastes, or smells and squite objectives
  9. MEASUREMENT, Measured is frequently asked by managers and teams
  10. Business organizations have some measurements in place that can be adopt for TQM
  11. Product outcomes

20 Clues: Reduce variation • Service activity • Product outcomes • Assess how well a process is doing • MANAGEMENT, Design its work systems • MEASURES, six abd final concept of TQM • Number of non-comformance in the output • ASSESSMENT, Meeting value-added objectives • FOCUS, Customer for long-term marketplace success • Personal actions guide and sustain your organization • ...

Our Values & YOU 2023-06-16

Our Values & YOU crossword puzzle
Across
  1. We will meet all our responsibilities in an honest and ethical manner. We all follow all laws, rules, and regulations.
  2. We will understand and take responsibility for our actions. What we do affects the company and those whose personal information we can access.
  3. We will support open communication among all employees, customers and other people who work with us. By learning how to talk to each other, we will improve our jobs, the company and ourselves.
  4. We are committed to the continuing education, well-being and personal growth of all employees.
  5. Customer Operations Supervisor
  6. Change Order Manager
  7. Project Assistant
  8. Customer Operations Supervisor
Down
  1. Operations Manager
  2. We will focus on the customer. We must work together to give excellent service and customer satisfaction.
  3. Customer Operations Supervisor
  4. We will support creativity and innovation. We are willing to take risks in developing and launching new ideas.
  5. the act of complying with federal, state, or local laws and regulations.
  6. We will work to understand and exceed our customers' expectations. Our goal is to do the right thing the first time in a workplace that is supportive, reliable, and cost-effective.
  7. Customer Service Supervisor
  8. Customer Service Supervisor
  9. Claims Operations Director

17 Clues: Project Assistant • Operations Manager • Change Order Manager • Claims Operations Director • Customer Service Supervisor • Customer Service Supervisor • Customer Operations Supervisor • Customer Operations Supervisor • Customer Operations Supervisor • the act of complying with federal, state, or local laws and regulations. • ...

CUSTOMER SERVICE/6.1.1. 2021-09-21

CUSTOMER SERVICE/6.1.1. crossword puzzle
Across
  1. Positive language, friendly tone
  2. Assure the conversation is being noted
  3. "Thank you for being a loyal Acura customer"
  4. LES waits for customer to finish speaking before responding
  5. Privacy Protection
Down
  1. Ask questions and seek clarification
  2. Champion for the customer
  3. "Thank you for calling Honda Financial Sevices, how can I help you?"
  4. Provide correct and complete explanations
  5. Provide customer with timing expectations

10 Clues: Privacy Protection • Champion for the customer • Positive language, friendly tone • Ask questions and seek clarification • Assure the conversation is being noted • Provide correct and complete explanations • Provide customer with timing expectations • "Thank you for being a loyal Acura customer" • LES waits for customer to finish speaking before responding • ...

CUSTOMER SERVICE REPRESENTATIVE 2021-11-10

CUSTOMER SERVICE REPRESENTATIVE crossword puzzle
Across
  1. this is where team chat, video call, and file sharing is done.
  2. what is the removal of from and installer or vendor.
  3. Is the initial entry of a start for order processors.
  4. This is where we create and enter work orders for the field.
  5. the company we purchase material from is called what?
  6. When it is required that we send an FSR to see who is at fault and how to repair.
  7. Jobs are created by the transfer of a proposal.
Down
  1. Is created and sent to the builder by the CSR for all chargeable work.
  2. this is where all techs and installers are scheduled.
  3. what do you need to send to the installer so they can get material from warehouse?

10 Clues: Jobs are created by the transfer of a proposal. • what is the removal of from and installer or vendor. • this is where all techs and installers are scheduled. • Is the initial entry of a start for order processors. • the company we purchase material from is called what? • This is where we create and enter work orders for the field. • ...

Customer Service Mindset 2022-05-04

Customer Service Mindset crossword puzzle
Across
  1. Correct
  2. Any paid form of non-personal presentation of ideas, goods, or services
  3. A customer's expression of dissatisfaction
  4. A measure of how well a business has met its customers' expectations
  5. courteous
Down
  1. The people who buy goods and services
  2. Able to accomplish a task using a minimum amount of time and effort
  3. The belief that providing customers with excellent service should be a business's top priority
  4. Something required or essential that is lacking
  5. advantage

10 Clues: Correct • advantage • courteous • The people who buy goods and services • A customer's expression of dissatisfaction • Something required or essential that is lacking • Able to accomplish a task using a minimum amount of time and effort • A measure of how well a business has met its customers' expectations • ...

Customer service mindset 2022-05-05

Customer service mindset crossword puzzle
Across
  1. A measure of how well a business has met its customers' expectations
  2. A customer's expression of dissatisfaction
  3. Advantage
  4. The people who buy goods and services
  5. Correct; error-free
  6. Courteous; respectful
Down
  1. The belief that providing customers with excellent service should be a business's top priority
  2. Able to accomplish a task using a minimum amount of time and effort
  3. Something required or essential that is lacking
  4. Any paid form of non-personal presentation of ideas, goods, or services

10 Clues: Advantage • Correct; error-free • Courteous; respectful • The people who buy goods and services • A customer's expression of dissatisfaction • Something required or essential that is lacking • Able to accomplish a task using a minimum amount of time and effort • A measure of how well a business has met its customers' expectations • ...

Customer Service Week 2019-10-04

Customer Service Week crossword puzzle
Across
  1. Electronic Data Interfacing
  2. A product we won't have until 2020
  3. One of our many brands
  4. The entire customer journey with our business
  5. Electrosurgery
Down
  1. NPS
  2. System sales rep use to quote
  3. Our European headquarters
  4. The year of the Sharp __________
  5. ERP System

10 Clues: NPS • ERP System • Electrosurgery • One of our many brands • Our European headquarters • Electronic Data Interfacing • System sales rep use to quote • The year of the Sharp __________ • A product we won't have until 2020 • The entire customer journey with our business

Customer Service 1 2023-08-01

Customer Service 1 crossword puzzle
Across
  1. A way to provide excellent customer service
  2. Hidden disabilities use a scheme called what?
  3. What is the 2010 Act that protects people called?
  4. A potential difficulty faced by customers
  5. A form of criminal exploitation
Down
  1. The limit to guide dogs allowed on the vehicle
  2. A customer expectation
  3. Bus and coach accessibility and the Public Service Vehicles Accessibility Regulations, came into force when?
  4. Customer complaints can affect this within the company
  5. A way to Safeguard your customers – Run -Hide- ?

10 Clues: A customer expectation • A form of criminal exploitation • A potential difficulty faced by customers • A way to provide excellent customer service • Hidden disabilities use a scheme called what? • The limit to guide dogs allowed on the vehicle • A way to Safeguard your customers – Run -Hide- ? • What is the 2010 Act that protects people called? • ...

Customer Service Crossword 2022-12-28

Customer Service Crossword crossword puzzle
Across
  1. A long-term job, usually a permanent profession
  2. A group of people working together toward a common goal
  3. Another name for a business
  4. Location where employees work, usually with phones, computers and other small, modern appliances
  5. Short term for "electronic mail"
Down
  1. General name that describes every item R+L Carriers ships
  2. One way in which employees may be taught new skills
  3. What we provide when we help a client
  4. Person who gives R+L Carriers business
  5. What an employee does to contact another person with a phone

10 Clues: Another name for a business • Short term for "electronic mail" • What we provide when we help a client • Person who gives R+L Carriers business • A long-term job, usually a permanent profession • One way in which employees may be taught new skills • A group of people working together toward a common goal • General name that describes every item R+L Carriers ships • ...

Sports marketing 2023-11-20

Sports marketing crossword puzzle
Across
  1. The cost of something
  2. The person who uses a product
  3. A redeemable item for an event or service
  4. A trademark symbol of a brand
  5. Means of entry
  6. A character that can symbolize a brand or company
  7. A materialistic item with a purpose
  8. Selling a product or service
  9. The endorsement of a product to provoke sells
  10. Something beneficial to a person or group
  11. An item or line of products under the same name
  12. Means of exiting
Down
  1. The person who purchases a product
  2. An activity of enjoyment
  3. Where an event is held
  4. Something that encourages the purchase of a good
  5. The place where people keep transportation at an event
  6. How likely a customer is to stick to a certain brand
  7. A competitive activity amongst people
  8. A thing people attend for sports or entertainment
  9. The promotion of something through another product or event
  10. Another place where an event is held
  11. Trademark saying for a brand
  12. A thought with a purpose

24 Clues: Means of entry • Means of exiting • The cost of something • Where an event is held • An activity of enjoyment • A thought with a purpose • Selling a product or service • Trademark saying for a brand • The person who uses a product • A trademark symbol of a brand • The person who purchases a product • A materialistic item with a purpose • Another place where an event is held • ...

Customer service crossword 2013-09-17

Customer service crossword crossword puzzle
Across
  1. What the business sells as well as a service
  2. If a customer is unhappy with a product they return it and expect a ...
  3. The business could lay out cones to tell the customer it is slippery, for the customers
  4. This will be handed in if there is a problem with something to do with the business
  5. What the staff should be like to a customer
  6. What the business hopes to get a good one of
Down
  1. This is how the uniform should look on a staff member
  2. What a customer expects from a product or service
  3. These people should be most important to the staff
  4. This characteristic is expected all the time to customers

10 Clues: What the staff should be like to a customer • What the business sells as well as a service • What the business hopes to get a good one of • What a customer expects from a product or service • These people should be most important to the staff • This is how the uniform should look on a staff member • This characteristic is expected all the time to customers • ...

Customer Service Week 2023-10-02

Customer Service Week crossword puzzle
Across
  1. bswift Pride
  2. Chicago office new street name
  3. Talks with...
  4. bswift loves this pancake flavor
  5. Give me a ...
Down
  1. Quality Guide
  2. In office location
  3. Busiest time of the year
  4. New Call Guide
  5. You can Ask her benefit questions in your enrollment

10 Clues: bswift Pride • Quality Guide • Talks with... • Give me a ... • New Call Guide • In office location • Busiest time of the year • Chicago office new street name • bswift loves this pancake flavor • You can Ask her benefit questions in your enrollment

Customer Service Technique 2023-11-09

Customer Service Technique crossword puzzle
Across
  1. phrasing to show them that you understand and acknowledge their issue.
  2. The ability to truly listen to customers is crucial to providing great service for a number of reasons.
  3. Excellent customer service anticipates what the customer needs
Down
  1. Should have the ability to understand customers on an emotional level.
  2. These are questions to gain more detail about a situation, and they're essential for troubleshooting.
  3. customers who reach out to support are often confused and frustrated. Being listened to and handled with patience goes a long way
  4. Everyone is busy, and customers will appreciate it if you don't make them bend over backwards to get help when they need it.
  5. to tell customers that you care about their experience with your company
  6. knowledge and skill to do their job
  7. People often interpret listening as hearing the words another person says.

10 Clues: knowledge and skill to do their job • Excellent customer service anticipates what the customer needs • Should have the ability to understand customers on an emotional level. • phrasing to show them that you understand and acknowledge their issue. • to tell customers that you care about their experience with your company • ...

Defining Customer Service 2023-12-27

Defining Customer Service crossword puzzle
Across
  1. Our customers share with us _______ information. We must keep this information to ourselves.
  2. In everything we do, we will always display a positive ___________.
  3. More than anything else, our customers expect _________.
  4. Reports, deadlines, promises, meetings, appointments, and projects require __________.
  5. We hold ourselves to a higher standard. We expect excellence. We are ________.
  6. Great teams give 100% ______ all the time.
Down
  1. Customers ask questions, they expect answers. ________ is power.
  2. Customers make decisions based on ________. We will create a professional, business-like image at all times.
  3. We will take responsibility for our actions and be held _________ for the service we provide.
  4. Our fellow coworkers are more than just people we work with. ___________ makes the dream work.

10 Clues: Great teams give 100% ______ all the time. • More than anything else, our customers expect _________. • Customers ask questions, they expect answers. ________ is power. • In everything we do, we will always display a positive ___________. • We hold ourselves to a higher standard. We expect excellence. We are ________. • ...

Customer service skills 2025-07-24

Customer service skills crossword puzzle
Across
  1. Key skill to share information clearly with customers.
  2. Ability to adjust approach to different customer needs.
  3. Approachable and pleasant attitude when dealing with customers.
  4. Well-informed about products or policies.
Down
  1. Keeping messages easy to understand.
  2. Optimistic outlook that can boost customer satisfaction.
  3. Calmly handling difficult situations or upset customers.
  4. Skill involving fully hearing and understanding what customers say.
  5. SOLVING: Skill in finding solutions efficiently.
  6. Ability to understand customers’ feelings.

10 Clues: Keeping messages easy to understand. • Well-informed about products or policies. • Ability to understand customers’ feelings. • SOLVING: Skill in finding solutions efficiently. • Key skill to share information clearly with customers. • Ability to adjust approach to different customer needs. • Optimistic outlook that can boost customer satisfaction. • ...

Customer Service Week 2020-10-06

Customer Service Week crossword puzzle
Across
  1. Lend a hand
  2. The ____ before the storm
  3. What is a friendly relationship
  4. There is no I in ____
  5. The transfer of information
  6. To solve a problem you find a____
  7. Someone who pays for goods or services
Down
  1. The act of giving hope pr support to someone
  2. Hear with intention
  3. Settlement of differences

10 Clues: Lend a hand • Hear with intention • There is no I in ____ • The ____ before the storm • Settlement of differences • The transfer of information • What is a friendly relationship • To solve a problem you find a____ • Someone who pays for goods or services • The act of giving hope pr support to someone

Customer service mindset 2022-05-04

Customer service mindset crossword puzzle
Across
  1. A measure of how well a business has met its customers expectations
  2. a customer expressing their satisfaction
  3. having an advantage
  4. Someone who gives you business
  5. something being correct
  6. being respectful
Down
  1. The belief that providing customers with excellent service should be a business's top priority
  2. ability to accomplish something in a small amount of time and effort
  3. something that is essential
  4. presentation of a goods, service or idea

10 Clues: being respectful • having an advantage • something being correct • something that is essential • Someone who gives you business • a customer expressing their satisfaction • presentation of a goods, service or idea • A measure of how well a business has met its customers expectations • ability to accomplish something in a small amount of time and effort • ...

Customer Service Week 2025-09-29

Customer Service Week crossword puzzle
Across
  1. – Collaborating with others to achieve a common goal.
  2. – Offering help, encouragement, or assistance to others.
  3. – Providing help or assistance to meet others’ needs.
  4. – Treating others with dignity and valuing their contributions.
  5. – Sharing information clearly through speaking or writing.
  6. – The ability to stay calm and wait without frustration.
Down
  1. – Recognition and gratitude for efforts and achievements.
  2. – Confidence in someone’s reliability and honesty.
  3. – Striving to perform at the highest standard.
  4. – Giving attention to hear and understand others.

10 Clues: – Striving to perform at the highest standard. • – Giving attention to hear and understand others. • – Confidence in someone’s reliability and honesty. • – Collaborating with others to achieve a common goal. • – Providing help or assistance to meet others’ needs. • – Offering help, encouragement, or assistance to others. • ...

Mrs Hallers Beast Class 2023-05-01

Mrs Hallers Beast Class crossword puzzle
Across
  1. customer = returns on regular basis
  2. or personal satisfaction that customer gets, Benefit
  3. logical reason for buying a product, rational
  4. additional merchandise, suggestion selling
  5. customers do to indicate readiness to buy, buying signals
  6. of other people who might buy, referral
  7. average person can understand, layman’s terms
  8. Decision = when customer makes decision quickly
  9. the customer = approach
  10. or hesitations, or doubts to buy, objections
  11. sales method, get interest by involving the customer
  12. of Sale, POS
  13. for buying motives that are communicated nonverbally, observing
Down
  1. Call = random without leads
  2. should be translated into benefits
  3. sale = decided customer Suggestion Selling, when done properly saves time and money
  4. physical attributes of the product, Feature
  5. over telephone, telemarketing
  6. of closes: trial, which, direct, service, standing room only
  7. ready for face-to-face selling situation, preapproach Looking for new customers = prospecting
  8. reasons not to buy, excuses
  9. associated with a product = emotional
  10. is another name for looking for customers or leads
  11. effort to close a sale, trial
  12. of recording a sale and presenting the customer with proof of payment = sales transaction
  13. = helps get referrals

26 Clues: of Sale, POS • = helps get referrals • the customer = approach • Call = random without leads • reasons not to buy, excuses • over telephone, telemarketing • effort to close a sale, trial • should be translated into benefits • customer = returns on regular basis • associated with a product = emotional • of other people who might buy, referral • ...

Chapter 13 & 14 marketing terms 2025-12-05

Chapter 13 & 14 marketing terms crossword puzzle
Across
  1. Matching Needs and wants
  2. the product Educating the product's features and benefits
  3. Communication Express yourself without the words
  4. building Creating means of maintaining contact
  5. Concerns, hesitations, doubts
  6. Method Involves using a previous customer to other neutral person
  7. question Cannot be answered yes or no
  8. needs What the customer is looking for in order
  9. approach The most effective method
  10. approach The least effective method
Down
  1. Method Permits the salesperson to acknowledge objection as valid
  2. analysis sheet A documents that lists common objections
  3. method Involves recommending a different product
  4. Selling Suggesting additional merchandise
  5. objections Why the customer is reluctant
  6. To restate something
  7. approach salesperson welcomes the customer
  8. method Converts a customer's objections into a selling point
  9. Reasons for not buying
  10. the sale Customers' positive agreement

20 Clues: To restate something • Reasons for not buying • Concerns, hesitations, doubts • Matching Needs and wants • approach The most effective method • approach The least effective method • question Cannot be answered yes or no • objections Why the customer is reluctant • the sale Customers' positive agreement • ...

Puzzle Petals 2025-10-02

Puzzle Petals crossword puzzle
Across
  1. marketing for social welfare
  2. Part of holistic marketing, ensuring employees are customer focused
  3. Customer-centered, sense-and-respond philosophy
  4. Include age, gender, population size
  5. and intagible product that satisfies needs
  6. One of the utilities created when goods are stored
  7. Extended marketing mix includes______evidence
  8. Goods buyers dont normally think of buying
  9. Communication element of 4Ps
  10. A factor influencing buyer behaviour,includes norms and values
  11. A process of creating superior value through activties
Down
  1. The process of dividing markets into groups
  2. Customer database analysis often use this
  3. A market existing beyond physical boundaries
  4. Philosophy focusing on efficiency and low cost production
  5. Long-term focus on building customer and partner ties
  6. The "P" referring delivery channels
  7. meeting the needs profitable

18 Clues: marketing for social welfare • Communication element of 4Ps • meeting the needs profitable • The "P" referring delivery channels • Include age, gender, population size • Customer database analysis often use this • and intagible product that satisfies needs • Goods buyers dont normally think of buying • The process of dividing markets into groups • ...

Module 6 2016-08-10

Module 6 crossword puzzle
Across
  1. A new service line has just been installed and house lines are set (either for a conversion to gas or a new build).
  2. customer calls to stop service, meters outside and the new party has requested to take over. What type of order is this?
  3. When access is required for a pending service order, the customer has an ______.
  4. the premise has had gas service here in the past but it is currently off and the meter has been removed (usually due to long periods of not being used). A meter needs to be set and the flow of gas needs started.
Down
  1. When the lock party calls to stop service after the unlock party has already requested to take over. This would be a _____.
  2. customer requests to start service, gas is on and meters outside. What type of order is this?
  3. Call for a pending service order that is scheduled more than one business day in the future, the Business Partner will always receive an automatic reminder call to the telephone number listed on their account.
  4. customer calls to start service but gas is off. What type of order is this?
  5. When access is needed and they have to be over the age of 18 this is called ____ access.
  6. customer requests to stop service and they have an inside meter, no new party has requested to take over. What type of order is this?

10 Clues: customer calls to start service but gas is off. What type of order is this? • When access is required for a pending service order, the customer has an ______. • When access is needed and they have to be over the age of 18 this is called ____ access. • customer requests to start service, gas is on and meters outside. What type of order is this? • ...

Crossword Puzzle 2020-10-21

Crossword Puzzle crossword puzzle
Across
  1. MEASURES, six abd final concept of TQM
  2. FOCUS, Organization engages, manages and develops your workforce
  3. Personal actions guide and sustain your organization
  4. ACTIVITIES, Billing errors, sales per square feet, engineering changes, and activity time
  5. Product look, feels sounds, tastes, or smells and squite objectives
  6. Product outcomes
  7. MANAGEMENT, Design its work systems
  8. Performance measurements as used to achieve one or more
  9. IMPROVEMENT, Defect sources, process trends, and defects prevention
  10. ASSESSMENT, Meeting value-added objectives
Down
  1. One of the seven basic characteristics is used to measure the performance of a particular process or function
  2. FOCUS, Customer for long-term marketplace success
  3. Assess how well a process is doing
  4. Number of non-comformance in the output
  5. Service activity
  6. PLANNING, Develops strategic objectives and action plan
  7. Business organizations have some measurements in place that can be adopt for TQM
  8. Reduce variation
  9. ACTIVITIES, defects per million, inventory turns, and in time delivery
  10. MEASUREMENT, Measured is frequently asked by managers and teams

20 Clues: Service activity • Reduce variation • Product outcomes • Assess how well a process is doing • MANAGEMENT, Design its work systems • MEASURES, six abd final concept of TQM • Number of non-comformance in the output • ASSESSMENT, Meeting value-added objectives • FOCUS, Customer for long-term marketplace success • Personal actions guide and sustain your organization • ...

Unit 1 Identify Business Opportunities (1.1 to 1.1.5) 2025-01-10

Unit 1 Identify Business Opportunities (1.1 to 1.1.5) crossword puzzle
Across
  1. Industry focused on lodging, food, and tourism services.
  2. Frontline activity to enhance customer satisfaction.
  3. Sector providing intangible products or solutions.
  4. Consumable products like clothing and toiletries.
  5. Industry centered around patient care and medical services.
  6. Ensures goods are stocked and tracked efficiently.
  7. External services for delivering food and goods.
  8. Extra features like warranties and after-sales service.
  9. Overseeing building operations and maintenance in hospitality.
  10. Industry involved in preparing and serving meals.
Down
  1. Large retail outlets offering a variety of products under one roof.
  2. Retailers specializing in one product category, e.g., electronics.
  3. Durable products like furniture and cars.
  4. Planning efficient operations in hospitality management.
  5. The main benefit or value a product provides to the customer.
  6. Network connecting production to delivery in hospitality.
  7. Online platforms selling goods via the internet.
  8. Space where goods are sold directly to consumers.
  9. The physical item or service with features, design, and packaging.
  10. Small businesses run by individual owners.

20 Clues: Durable products like furniture and cars. • Small businesses run by individual owners. • Online platforms selling goods via the internet. • External services for delivering food and goods. • Consumable products like clothing and toiletries. • Space where goods are sold directly to consumers. • Industry involved in preparing and serving meals. • ...

Q4 P&C Crossword 2022-12-02

Q4 P&C Crossword crossword puzzle
Across
  1. Customers who rate us as a 9-10 based on their likelihood to recommend us to friends or family
  2. why legal verification updates were made
  3. ability to understand and be aware of the feelings and thoughts of other people. Top Customer Service behavior.
  4. The Mailbox Router requires _____ digit policy number excluding the state code for timely processing of Property documents.
  5. How we obtain customer feedback
  6. rate revision taking place on 12/16/2022 with emphasis on Emergency Road Service updates
  7. Refers to the ability of a company or product to keep its customers over a specified period of time
Down
  1. Company recognition portal on HoraceScope
  2. Distinctive Service Pillar, providing visibility throughout the process that informs the customer about the progress
  3. Distinctive Service pillar - delivering the service completely and accurately
  4. ______ should be provided at the start of the call. "I would be happy to help you!"
  5. what program do you use to submit New Agent Change requests?
  6. ______ four digits of SSN#, First and Last Name, DOB, Address, Phone #, Email Address, and verification question are required to legally verify customers.
  7. a new address must be obtained when removing a ______ driver

14 Clues: How we obtain customer feedback • why legal verification updates were made • Company recognition portal on HoraceScope • what program do you use to submit New Agent Change requests? • a new address must be obtained when removing a ______ driver • Distinctive Service pillar - delivering the service completely and accurately • ...

MSS Review 2025-05-23

MSS Review crossword puzzle
Across
  1. If a customer in the military is being deployed, one option we can offer them is to "cancel" the line and hold the number for up to ______ ____ months max.
  2. We pull up all of our tools using the ______ _______.
  3. Where in OPUS do we see all the offers a customer may qualify for?
  4. An offer for customers who have wireless service and add new Fiber, or have Fiber and start new wireless service, that gives them a discount for having both services.
  5. If a customer does not have Fiber available, you can check if they have _____ _________ ____ available as an alternative.
  6. What is the name of the insurance features we offer customers to protect their connected devices?
  7. As a last resort, we can potentially offer to convert a customer's postpaid account to a _______ account to save them from cancelling over costs.
  8. One example of how we can offer _________, is to take extra time or effort to research an issue or explain things to the customer.
  9. Anytime we cancel a line due to a customer being _______, we have to submit a case in Customer Central after we process the cancellation.
  10. Where can we access a virtual simulation of a customer's device type?
  11. If a customer wants to use their AT&T phone with a new carrier, they will have to first _______ their device.
  12. The customer's 14 day return period is commonly referred to as BRE, which stands for _______ _______ exchange?
  13. What knowledge article has info on all of our current equipment promotions and discount information?
  14. Another AYS commitment; we should avoid stuff like jargon in order to keep things ________.
  15. If your customer is employed through Walmart, what program could we consider for our customer to save them money?
  16. To rapidly build a quote for a customer, you can access _____ _____ from MST.
  17. What feature costs $10 and allows customer to trade in their phone to wipe their remaining installment and do an early upgrade?
  18. To protect our customers, we use _____ to mask payment info when we are in a WFH role
  19. What feature do we offer customers who are travelling internationally to a covered country?
Down
  1. A Transfer of ________ _________ is when we move a number from one AT&T account to another one under a different account holder.
  2. CPNI stands for Customer _______ ________ Information.
  3. The first At Your Service commitment is the be the ________.
  4. What is one ferret-themed tool we can use to send customers a text message?
  5. The _____ ____ has instructions for all kinds of transactions that can be performed in OPUS.
  6. If our customer is active military, a veteran, a nurse/doctor, a teacher, or a first responder, they can potentially qualify for one of our _________ _________.
  7. Every ______ seconds, we need to check back with the customer when we have them on a hold with music.
  8. It's a best practice to always offer _________ _____ at the beginning of your call, just in case you end up talking about other plan options with the customer.
  9. The _____ _____ _____ has all kinds of plan, feature, and promotion information, as well as helpful tools like Quick Quote.
  10. What do we call the portion of the call where we advise the customer we will be asking questions to find them the best promos/savings/offers?
  11. What is the tool we use to make changes to a customer's plan, add lines to an account, or process adjustments??
  12. What is the acronym we can use to help come up with questions that spark conversation and uncover needs?
  13. During the greeting portion of the call, we should _______ with the customer after acknowledging their issue.
  14. Which tier of our Unlimited Your Way plan includes usage in 20 additional countries aside from the US, Mexico, and Canada?
  15. A good offer should always include the price, product, and the __________.
  16. The type of home internet service that uses glass to move data at the speed of light is called _______.
  17. We use _______ to get help when we aren't sure what our next steps would be.
  18. One way to show the customer that we are here for them, is to make sure we are actively ________.
  19. Unverified callers must verify the number/account they're calling about, the account holder's name, and the account _______
  20. We use _____ for any troubleshooting call.

39 Clues: We use _____ for any troubleshooting call. • We pull up all of our tools using the ______ _______. • CPNI stands for Customer _______ ________ Information. • The first At Your Service commitment is the be the ________. • Where in OPUS do we see all the offers a customer may qualify for? • Where can we access a virtual simulation of a customer's device type? • ...

Acronyms 2021-05-27

Acronyms crossword puzzle
Across
  1. Health Insurance Portability and Accountability Act
  2. National Council for prescription drug programs
  3. Cardholder identification number
  4. Text telephone
  5. Bank identification number
  6. Prior authorization
  7. California children's services
  8. Interactive predictive dialer software
  9. Fraud, waste, and abuse
  10. Authorized representative
  11. Drug use review
  12. Magellan Medicaid Administration, Inc.
  13. Electronic prior authorization
  14. Clinical decision module
  15. Customer service representative
  16. Beneficiary identification card
Down
  1. Genetically handicapped persons program
  2. National provider identifier
  3. Drug lookup tool
  4. Category, type, response indicator
  5. Notice of action
  6. Customer service center
  7. Program integrity plan
  8. Social security administration
  9. Interactive voice response
  10. Special investigations unit
  11. Family planning access, care, and treatment
  12. Department of health care services
  13. Real time eligibility
  14. Magellan application portfolio
  15. Coordination of benefits
  16. Contract drug list

32 Clues: Text telephone • Drug use review • Drug lookup tool • Notice of action • Contract drug list • Prior authorization • Real time eligibility • Program integrity plan • Customer service center • Fraud, waste, and abuse • Clinical decision module • Coordination of benefits • Authorized representative • Bank identification number • Interactive voice response • Special investigations unit • ...

MSS Review 2025-05-28

MSS Review crossword puzzle
Across
  1. Which tier of our Unlimited Your Way plan includes usage in 20 additional countries aside from the US, Mexico, and Canada?
  2. Where in OPUS do we see all the offers a customer may qualify for?
  3. What feature do we offer customers who are travelling internationally to a covered country?
  4. We pull up all of our tools using the ______ _______.
  5. What knowledge article has info on all of our current equipment promotions and discount information?
  6. To rapidly build a quote for a customer, you can access _____ _____ from MST.
  7. If your customer is employed through Walmart, what program could we consider for our customer to save them money?
  8. An offer for customers who have wireless service and add new Fiber, or have Fiber and start new wireless service, that gives them a discount for having both services.
  9. Anytime we cancel a line due to a customer being _______, we have to submit a case in Customer Central after we process the cancellation.
  10. Every ______ seconds, we need to check back with the customer when we have them on a hold with music.
  11. As a last resort, we can potentially offer to convert a customer's postpaid account to a _______ account to save them from cancelling over costs.
  12. To protect our customers, we use _____ to mask payment info when we are in a WFH role
  13. The _____ ____ has instructions for all kinds of transactions that can be performed in OPUS.
  14. If a customer in the military is being deployed, one option we can offer them is to "cancel" the line and hold the number for up to ______ ____ months max.
  15. If a customer wants to use their AT&T phone with a new carrier, they will have to first _______ their device.
  16. What is the acronym we can use to help come up with questions that spark conversation and uncover needs?
  17. If our customer is active military, a veteran, a nurse/doctor, a teacher, or a first responder, they can potentially qualify for one of our _________ _________.
  18. The _____ _____ _____ has all kinds of plan, feature, and promotion information, as well as helpful tools like Quick Quote.
  19. If a customer does not have Fiber available, you can check if they have _____ _________ ____ available as an alternative.
Down
  1. A good offer should always include the price, product, and the __________.
  2. The customer's 14 day return period is commonly referred to as BRE, which stands for _______ _______ exchange?
  3. What is the name of the insurance features we offer customers to protect their connected devices?
  4. The type of home internet service that uses glass to move data at the speed of light is called _______.
  5. Another AYS commitment; we should avoid stuff like jargon in order to keep things ________.
  6. We use _______ to get help when we aren't sure what our next steps would be.
  7. It's a best practice to always offer _________ _____ at the beginning of your call, just in case you end up talking about other plan options with the customer.
  8. A Transfer of ________ _________ is when we move a number from one AT&T account to another one under a different account holder.
  9. CPNI stands for Customer _______ ________ Information.
  10. Where can we access a virtual simulation of a customer's device type?
  11. We use _____ for any troubleshooting call.
  12. The first At Your Service commitment is the be the ________.
  13. What feature costs $10 and allows customer to trade in their phone to wipe their remaining installment and do an early upgrade?
  14. During the greeting portion of the call, we should _______ with the customer after acknowledging their issue.
  15. What do we call the portion of the call where we advise the customer we will be asking questions to find them the best promos/savings/offers?
  16. One example of how we can offer _________, is to take extra time or effort to research an issue or explain things to the customer.
  17. One way to show the customer that we are here for them, is to make sure we are actively ________.
  18. Unverified callers must verify the number/account they're calling about, the account holder's name, and the account _______
  19. What is one ferret-themed tool we can use to send customers a text message?
  20. What is the tool we use to make changes to a customer's plan, add lines to an account, or process adjustments??

39 Clues: We use _____ for any troubleshooting call. • We pull up all of our tools using the ______ _______. • CPNI stands for Customer _______ ________ Information. • The first At Your Service commitment is the be the ________. • Where in OPUS do we see all the offers a customer may qualify for? • Where can we access a virtual simulation of a customer's device type? • ...

poo 2014-06-30

poo crossword puzzle
Across
  1. CDV that Includes 12 standard calling features including voicemail
  2. CDV service that doesn't include voicemail
  3. Cable package that includes Limited basic channels, a few starter channels, but no sports content
  4. This kit can be mailed out or picked up at front office
  5. What the introductory period on triple plays and doubles are called. Also most offers have a 6 month or 12 month one of these
  6. Cable package that includes local broadcast stations and exclusive local government and ecudation channels
  7. This is offered as an optional protection from service call charges related to internal wiring, customer-owned equipment and customer education
  8. If customer signs this they receives a value in exchange for agreeing to maintain their Comcast service
  9. In Addition to VOD this offers a library of movies that include many box office hits from the 80s, 90s and 2000s
  10. Premium channel with the biggest Hollywood hits, great original movies and award-winning series.
  11. A Package that adds even more to Comcast sports options
  12. A package that includes two lines of our services
  13. A package that includes four lines of our service
Down
  1. Cable package that includes Limited, Standard service, limited digital programming, On Demand, Music Choice
  2. Term used for third year pricing on triple play offers
  3. Cable package that includes 100 digital channels, and allows access to Encore
  4. This Service offers customers both home security and home control features
  5. Cable package that includes Digital Preferred channels, HBO, Showtime, Starz. Cinemax, Sports Entertainment Pkg
  6. Premium channel that is America's #1 Boxing Network
  7. CHSI with speeds of 25 Mbps/ 5 Mbps
  8. Term used for second year pricing on triple play offers
  9. A package that includes three lines of our services
  10. CHSI with speeds of 3 Mbps/ 768 Kbps
  11. CHSI with speeds of 105 Mbps/ 10 Mbps

24 Clues: CHSI with speeds of 25 Mbps/ 5 Mbps • CHSI with speeds of 3 Mbps/ 768 Kbps • CHSI with speeds of 105 Mbps/ 10 Mbps • CDV service that doesn't include voicemail • A package that includes two lines of our services • A package that includes four lines of our service • A package that includes three lines of our services • ...

Criss-Cross Puzzle 2025-02-19

Criss-Cross Puzzle crossword puzzle
Across
  1. sets the price steps in a product line based on cost differences, customer evaluations, and competitors' prices
  2. refers to all operations to make the product or service known to the target market
  3. combines several products and offers the bundle at a reduced price
  4. refers to the 4Ps of marketing: product, price, place, and promotion
  5. refers to how the product will reach the customers
  6. combines different promotional tools to engage, communicate, and build customer relationships
  7. distribution is limited to one dealer of retailer
  8. a form of intangible products offered to consumers
  9. considered the simplest pricing method
  10. aims to build a positive relationship between the company and the public
  11. an activity that provides customers with a direct motivation to buy a product or service
  12. the last intermediaries linking the supply chain that leads to the consumers
Down
  1. private individuals or companies facilitating the selling of a good or service
  2. the middlemen that are positioned between the manufacturers and customers
  3. low-cost item that should take the least amount of work on the buyer's part to pick and acquire
  4. buy goods in bulk from the producer and then sell them to retailers in smaller quantities
  5. the process of estimating the worth of a product or service
  6. the only element in the marketing mix that generates revenue
  7. employs more than one dealer, but not as many as in intense distribution
  8. refers to the goods or services being offered by the business
  9. a form of promotion wherein companies utilize face-to-face communication between their salespeople and the possible target consumer
  10. used to engage customers, communicate customer value, and build customer relationships
  11. viewed as one of the most popular forms of promotion
  12. involves making a product available in as many locations as possible
  13. work like a wholesaler but do not associate with the producer
  14. based on the costs for producing, distributing, and selling the product or service with a reasonable return for the company's investment and risks

26 Clues: considered the simplest pricing method • distribution is limited to one dealer of retailer • refers to how the product will reach the customers • a form of intangible products offered to consumers • viewed as one of the most popular forms of promotion • the process of estimating the worth of a product or service • ...

Business 101 2021-01-14

Business 101 crossword puzzle
Across
  1. ความเสี่ยง ความไม่แน่นอน
  2. การดำเนินงานเพื่อสร้างและแลกเปลี่ยนสินค้าที่สามารถตอบสนองต่อความต้องการของลูกค้า
  3. คุณลักษณะของความต้องการที่อาจจะไม่ได้เปิดเผยชัดเจน
  4. คุณค่าหรือประโยชน์ที่เกิดขึ้นหรือที่ลูกค้าได้รับจากธุรกิจ
  5. ผู้มีส่วนได้ส่วนเสียกับกิจการ
  6. ผู้ที่ต้องการสินค้าขององค์กร
  7. ความเปลี่ยนแปลง
  8. ต้นแบบแนวคิด แบบจำลอง ภาพจำลอง
Down
  1. คุณลักษณะของผลิตภัณฑ์ที่ลูกค้าหีือผู้มีส่วนได้ส่วนเสียต้องการทั้งในแง่คุณภาพและปริมาณ
  2. ความพึงพอใจ
  3. ผู้ประกอบการ
  4. กลุ่มหรือประเภท มักใช้กับการจำแนกอย่างกว้างๆ
  5. ผลิตภัณฑ์
  6. ผู้ส่งมอบวัตถุดิบที่ใช้ในการผลิตสินค้าหรือนำเสนอบริการ
  7. บริการ
  8. สินค้า

16 Clues: บริการ • สินค้า • ผลิตภัณฑ์ • ความพึงพอใจ • ผู้ประกอบการ • ความเปลี่ยนแปลง • ความเสี่ยง ความไม่แน่นอน • ผู้ที่ต้องการสินค้าขององค์กร • ผู้มีส่วนได้ส่วนเสียกับกิจการ • ต้นแบบแนวคิด แบบจำลอง ภาพจำลอง • กลุ่มหรือประเภท มักใช้กับการจำแนกอย่างกว้างๆ • คุณลักษณะของความต้องการที่อาจจะไม่ได้เปิดเผยชัดเจน • ผู้ส่งมอบวัตถุดิบที่ใช้ในการผลิตสินค้าหรือนำเสนอบริการ • ...

Marketing Vocabulary 2021-10-07

Marketing Vocabulary crossword puzzle
Across
  1. Type of social media marketing that uses endorsements and product mentions from influencers–individuals who have a dedicated social following and are viewed as experts within their niche
  2. information about reactions to a product, which is used as a basis for improvement.
  3. marketing of products that are presumed to be environmentally safe
  4. Standalone web page that potential customers can arrive at when they click through from an email, ad, or other digital location
  5. ongoing relationship between you and your customer, manifesting itself by how willing a customer is to engage with and repeatedly purchase from company
  6. process of making a product or service accessible for use or consumption by a consumer
  7. entire set of activities, which communicate the product, brand, or service to the user
  8. Another term for consumer
  9. platform where vendors can come together to sell their products or services to a curated customer base
  10. website that provides an online exchange of information between people about a travel experience
Down
  1. the amount of a commodity, product, or service available and the desire of buyers for it, considered as factors regulating its price
  2. Marketing method that attracts customers by creating valuable content and experiences tailored to them
  3. type of email that informs your audience of the latest news, tips, or updates about your product or company
  4. delivering individualized content to recipients
  5. reflection of how a customer feels about your company

15 Clues: Another term for consumer • delivering individualized content to recipients • reflection of how a customer feels about your company • marketing of products that are presumed to be environmentally safe • information about reactions to a product, which is used as a basis for improvement. • ...

SE Marketing Chapter 2 2024-02-22

SE Marketing Chapter 2 crossword puzzle
Across
  1. the capability to produce products or services more efficiently and economically than the competition
  2. an attempt to appeal to a large, general group of consumers
  3. when consumers spend with little thought during emotional highs or lows
  4. keeping the focus on satisfying customer needs; requires maintaining important relationships with customers
  5. rate at which companies produce goods or services in relation to the amount of materials and number of employees utilized
  6. the percentage of total sales of a product or service that a company expects to capture in relation to its competitors
  7. a specific group of consumers a business wants to reach
Down
  1. value of the next best alternative that you pass up when making a choice
  2. a group of consumers within a larger market who share one or more characteristics
  3. a culture that communicates values through high performance and excellent customer service
  4. minimum sales required to cover all of the expenses of organizing, promoting, and running the event
  5. all of the consumers who will purchase a product or service
  6. the difference between customer expectations and the service that is actually received
  7. when consumers recognize needs and wants, assess their priorities and budget, conduct research, compare alternatives, and then make purchases based on careful thought and sound reasoning
  8. the value people believe they receive from a product or service
  9. purchases based on consumer loyalty to a particular brand or product

16 Clues: a specific group of consumers a business wants to reach • an attempt to appeal to a large, general group of consumers • all of the consumers who will purchase a product or service • the value people believe they receive from a product or service • purchases based on consumer loyalty to a particular brand or product • ...

Quality Customer Service 2020-12-11

Quality Customer Service crossword puzzle
Across
  1. this word can sound rude at times in English so it should be used carefully
  2. add this to your voice to improve your tone
  3. a skill that you took a quiz about in today's session
  4. a future based statement that gives an organisation direction
  5. this type of communication helps us successfully interact with others
Down
  1. one of MPI's core values
  2. the person who is in control of any conversation knows to ask ______
  3. statements that describe how a person is acting
  4. this makes up 55% of our communication
  5. this is a type of person who does not assert themselves

10 Clues: one of MPI's core values • this makes up 55% of our communication • add this to your voice to improve your tone • statements that describe how a person is acting • a skill that you took a quiz about in today's session • this is a type of person who does not assert themselves • a future based statement that gives an organisation direction • ...

Customer Service Mindset 2022-05-04

Customer Service Mindset crossword puzzle
Across
  1. Correct
  2. Any paid form of non-personal presentation of ideas, goods, or services
  3. A customer's expression of dissatisfaction
  4. A measure of how well a business has met its customers' expectations
  5. courteous
Down
  1. The people who buy goods and services
  2. Able to accomplish a task using a minimum amount of time and effort
  3. The belief that providing customers with excellent service should be a business's top priority
  4. Something required or essential that is lacking
  5. advantage

10 Clues: Correct • advantage • courteous • The people who buy goods and services • A customer's expression of dissatisfaction • Something required or essential that is lacking • Able to accomplish a task using a minimum amount of time and effort • A measure of how well a business has met its customers' expectations • ...

Customer Service Week 2023-10-02

Customer Service Week crossword puzzle
Across
  1. the mental and emotional condition of an individual or a group
  2. the combined action of a group of people.
  3. a close and harmonious relationship in which the people or groups concerned understand each other's feelings or ideas and communicate well.
  4. degree of excellence AKA your QA score
  5. to validate the purpose of the call
Down
  1. the quality of being committed to a task or purpose
  2. a feeling or expression of admiration or approval
  3. readiness to show appreciation for and to return kindness.
  4. Average Handle Time <400 seconds if you didn't know>
  5. freedom from mistake or error

10 Clues: freedom from mistake or error • to validate the purpose of the call • degree of excellence AKA your QA score • the combined action of a group of people. • a feeling or expression of admiration or approval • the quality of being committed to a task or purpose • Average Handle Time <400 seconds if you didn't know> • ...

Customer Service Crossword 2025-08-22

Customer Service Crossword crossword puzzle
Across
  1. During a telephone conversation, we should ask for ___________ before putting the caller on hold.
  2. At the counter, staff should smile and greet patients/customers with __________.
  3. While serving customers, staff should maintain an ____________ posture with friendly, relaxed non-defensive gestures.
  4. Jewellery that is excessive or ___________ is not allowed.
Down
  1. ___________, if provided, must be worn at work.
  2. __________ is not allowed except for special occasion of your own wedding.
  3. For safety reasons, staff must wear __________ shoes to protect themselves from effects of spillage or breakages at the workplace.
  4. Outpatient staff are allowed to wear corporate T-shirt and jeans to work on which day of the week?
  5. Always answer telephone calls by the ___________ ring.
  6. Always practise _________ listening during a telephone conversation.

10 Clues: ___________, if provided, must be worn at work. • Always answer telephone calls by the ___________ ring. • Jewellery that is excessive or ___________ is not allowed. • Always practise _________ listening during a telephone conversation. • __________ is not allowed except for special occasion of your own wedding. • ...