customer service Crossword Puzzles

Customer Service week fun! 2022-10-17

Customer Service week fun! crossword puzzle
Across
  1. The Gradebook scores do not appear in the Connect Gradebook until after the what
  2. The 14-day courtesy access countdown starts when how many students register in a week regardless of whether they use Courtesy Access
  3. For MH Campus Classic Escalations, the User Context Details is required, please let me know what article # we can refer to
  4. How many siblings does Kim Kessler have (whole siblings, no half)
  5. If you incorrectly escalate a Jira ticket, you can move it in Jira by selecting More and then what?
  6. What 2 days are Kim’s scheduled days off____&______
  7. Where do agents go to request a day off (PTO, vacation, VTO)
  8. For know issues, we usually assign what type of case to show they issues are related
  9. What 2 days are Niki’s scheduled days off____&______?
Down
  1. When out of adherence for any reason, who should you email(no underscores needed) ______@mheducation.com
  2. Per article: 26979. What school requested that the Buy Online option be disabled for all titles. Students must purchase an access code from the school bookstore
  3. What article should agents be following for “unresponsive chats
  4. What is the e-mail address agents use when calling off for the day_______@mheducation.com(no underscores needed
  5. How many training waves have we had so far since we started our 1st wave in Nov 2020
  6. Who do agents call to report power, internet outages
  7. What 2 days are Erica’s scheduled days off____&______
  8. What is the name of Kim’s adored lovable cat(lol)

17 Clues: What is the name of Kim’s adored lovable cat(lol) • What 2 days are Kim’s scheduled days off____&______ • Who do agents call to report power, internet outages • What 2 days are Erica’s scheduled days off____&______ • What 2 days are Niki’s scheduled days off____&______? • Where do agents go to request a day off (PTO, vacation, VTO) • ...

USLS Customer Service Week 2024-10-09

USLS Customer Service Week crossword puzzle
Across
  1. Coverage Included in DEFDEN Products, not included in Legacy.
  2. Protection against lawsuits in self-defense cases
  3. Part of a gun that holds ammunition (not a clip... LOL)
  4. State where stand your ground law originated
  5. The internal diameter of a firearm’s barrel, typically measured in inches or millimeters.
  6. Our most popular plan
  7. Legal _____ for Self ______
  8. Describes weapons or force that are intended to incapacitate rather than kill
Down
  1. Our Most Comprehensive Plan
  2. Headquarters Street
  3. Short-range firearm for self-defense
  4. Residence/Home Coverage
  5. Doctrine allowing use of force to defend one's home
  6. USLS Mascot
  7. Right to carry a weapon openly
  8. Like Having an Attorney on Speed Dial

16 Clues: USLS Mascot • Headquarters Street • Our most popular plan • Residence/Home Coverage • Our Most Comprehensive Plan • Legal _____ for Self ______ • Right to carry a weapon openly • Short-range firearm for self-defense • Like Having an Attorney on Speed Dial • State where stand your ground law originated • Protection against lawsuits in self-defense cases • ...

Unit 5 Mid-term Test Review TOOL 2024-01-04

Unit 5 Mid-term Test Review TOOL crossword puzzle
Across
  1. used when the buying signal is strong
  2. vocabulary used with industrial buyers
  3. reinforce a customer’s buying decision
  4. helpful for future sales
  5. companies in touch with customers via Facebook and Twitter
  6. product or service offered, how much, at what price
  7. gather information about customers and advise on products suited to need
  8. help customers make satisfying buying decisions with ongoing relationship
  9. offering a customer a payment plan for a purchase
  10. How might a customer feel if you asked several questions in a row?
  11. to analyze what has occurred
  12. suggesting related merchandise
Down
  1. phone solicitation to make a sale
  2. words that average customers can understand
  3. sales exchanges between two or more companies
  4. a neutral person or previous customer
  5. Lee works in the men’s clothing department of a large department store. He notices a regular customer inspecting an elegant suit. As he approaches the customer, he says, “Good morning, Mr. Rivers. How may I help you this morning?” What method of initial approach is Lee using?
  6. to restate the meaning of a statement
  7. objection returned as a selling point
  8. a first attempt to get a customer’s agreement to buy
  9. objection based on misinformation
  10. In an organizational sales situation, when are the customers’ needs usually determined?
  11. a personal characteristic that allows for successful a sale in the future
  12. encouraging a customer to decide between two items
  13. When a retail salesperson approaches a customer and asks, “Are you looking for a children’s jacket?” the salesperson is using the ____________________ approach method.
  14. Questions that require more than a “yes” or “no” answer are called ____________________ questions.
  15. As part of training, some salespeople _______________ more experienced salespeople before actually selling.
  16. During which step of the sale should you learn what the retail customer is looking for in a good or service?
  17. How should a salesperson approach a customer who is in a hurry?
  18. recommending a different product

30 Clues: helpful for future sales • to analyze what has occurred • suggesting related merchandise • recommending a different product • phone solicitation to make a sale • objection based on misinformation • used when the buying signal is strong • a neutral person or previous customer • to restate the meaning of a statement • objection returned as a selling point • ...

PNC Crossword 2022-05-18

PNC Crossword crossword puzzle
Across
  1. this should be completed after KYC on every call to avoid risk
  2. list of skill that a particular role requires you to have
  3. being a brand ambassador for PNC
  4. this model should be used on every call to achieve quality
  5. when a customer is upset about a product service policy or procedure
  6. reward/recognition program
  7. this monitors your availability, breaks, lunches
  8. system used to file complaints, refunds, RTP etc
  9. Feature to help avoid an Overdraft fee with another acct
  10. the first 15 min of your shift
Down
  1. who to contact about questions on a policy/procedure
  2. this is provided to customer by a consultant when enrolling with OLB
  3. talk time, ACW and hold time; how efficient we are
  4. happens twice a month to discuss performance with TL
  5. payment service usually instant but can be 3 days
  6. when there is nothing additional that can be done and customer is upset
  7. this shows your progress MTD results
  8. when further research is needed on an account
  9. customer challenging a transaction/charge

19 Clues: reward/recognition program • the first 15 min of your shift • being a brand ambassador for PNC • this shows your progress MTD results • customer challenging a transaction/charge • when further research is needed on an account • this monitors your availability, breaks, lunches • system used to file complaints, refunds, RTP etc • ...

The ExtraCare Experience Foundation (Gober Method) Crossword 2015-11-12

The ExtraCare Experience Foundation (Gober Method) Crossword crossword puzzle
Across
  1. No ___________ statements helps you when discussing a customer with a colleague, or transferring a call, so you do not infect your colleague with your negative or derogatory opinions about the customer (11)
  2. A question that you can ask your customers and colleagues at the end of a conversation to show you are totally committed to helping them is; “is there ________ ____ I can help you with or do for you?” (8) (4)
  3. The way to move out of being ‘in the Red’, in Circle 3 of the Responsibility and Choice Circles™ is to ______ and Control your response to the situation (6)
  4. The all-important, final phase of a conversation or written document (4) (2)
  5. Reach agreement / satisfaction / ____________ with the next step(s) is the second step when wrapping up a conversation with a customer ensuring, they are happy with the action plan (10)
  6. There is a certain state of mind or ‘mind-set’ which enables you to work successfully to deliver outstanding service to customers. This is called the _______ Excel Mind-set™ (7)
  7. The Positive 1st Response™ template that keeps you calm and confident when responding to a complaint or criticism (4) (4) (5)
  8. Explaining what you’re doing whilst doing it to avoid long gaps and silences is called a _________ Commentary (7)
  9. The second piece of the Service Excel Mind-set™ is to be __________not Pessimistic (10)
  10. The desired 1st response to all requests, questions, complaints & criticisms that we receive from customer and colleagues (8)
  11. The strategy you can use before losing your patience, to involve another service-giver or when you are feeling unsure or overwhelmed is the ____ ___, Handover, Ask for Help Strategy™ (4) (3)
  12. The ______________ & Choice Circles™ is a key strategy for staying ‘in the Black’ (14)
  13. Getting agreement on the ____ _____ is the first step when wrapping up a conversation with a customer, ensuring you are both clear on the action plan and what will happen next using Time Speak™ (4) (5)
  14. The Service-giving Circle is made up of two parts. The ________ side and the Technical side (6)
  15. When you’re in circle 1 of the Responsibility and Choice Circles™ you are focused on what you ___ __ (3) (2)
  16. “Let me see how I can help you…”, “I would be happy to check that for you” are all example of responses you could give when your answer to a request or question is ___ ____or Maybe (3) (4)
  17. The key message of the Star Thrower story is “I can make a ____________” . This is reflected in the fourth and final piece of the Service Excel Mind-set™ (10)
  18. When you’re in Circle 2 of the Responsibility and Choice Circles™, you are focused on who or what you can _________ (9)
  19. The two words which we avoid using are ____’_ & unfortunately (4)
Down
  1. “I’ll contact the supplier and then call you back this afternoon between 2pm and 3pm.” is an example of _______ Speak™ (4)
  2. A complaint is real ____ is the third piece of the Service Excel Mind-set™ (4)
  3. A thoughtful, high-impact statement at the end of a conversation that demonstrates that you have been listening and sincerely care about the customer (11) (5)
  4. In order to give excellent customer service, the best place to be emotionally and behaviourally, is ‘in the __________’ on the Gober Red / Black Continuum™ (5)
  5. Use ___________ 1 > 2 > 3 to construct a Positive 1st Response™ when you must deliver disappointing, potentially upsetting or negative information (8)
  6. You ask the customer for their ____ before requesting technical information or numbers (4)
  7. “Certainly, I’d be delighted to”, “Of Course”, “that would be easy “ to do are all example of responses you could give when your answer to a request or question is _____ (3)
  8. An explanation of what you are going to do, and possibly why, just before you start (7)
  9. Repeat ___ information to ensure accuracy and reassure the customer (3)
  10. The words ‘can’t’ and ‘unfortunately’, when used, create ____________ for the customer (10)
  11. Reports Updates to keep the customer informed as to what is happening and why (8) (7)
  12. You use __________Customer Recognition™ to show you remember the customer or something unique or important about their situation (10)
  13. Explaining the sequence of upcoming steps, actions, events, timeframes, people involved, possible problems or solutions for your customers so that they understand what to expect is described as _____________ (13)
  14. The very first thing to do with a customer whether face-to-face, in writing or on the telephone is your ________ (8)
  15. In wrapping up a conversation, be sure to Exchange _________ Information & give a Team Endorsement (7)

34 Clues: The two words which we avoid using are ____’_ & unfortunately (4) • Repeat ___ information to ensure accuracy and reassure the customer (3) • The all-important, final phase of a conversation or written document (4) (2) • A complaint is real ____ is the third piece of the Service Excel Mind-set™ (4) • ...

CUSTOMER SERVICE WEEK 2021-10-08

CUSTOMER SERVICE WEEK crossword puzzle
Across
  1. SOMETHING OF VALUE
  2. PLACEMENT OF CAPITAL IN EXPECTATION
  3. FIRST REGIONAL STAFF
  4. PROVIDING ASSISTANCE
  5. SEVEN DAYS
Down
  1. A TRADABLE FINANCIAL ASSET
  2. UNITED CAPITAL PATRON
  3. PUTTING INTO EFFECT
  4. FUNCTION OF A TRUSTEE
  5. MANAGEMENT OF MONEY AND OTHER ASSETS
  6. GROUP OF PEOPLE

11 Clues: SEVEN DAYS • GROUP OF PEOPLE • SOMETHING OF VALUE • PUTTING INTO EFFECT • FIRST REGIONAL STAFF • PROVIDING ASSISTANCE • UNITED CAPITAL PATRON • FUNCTION OF A TRUSTEE • A TRADABLE FINANCIAL ASSET • PLACEMENT OF CAPITAL IN EXPECTATION • MANAGEMENT OF MONEY AND OTHER ASSETS

Customer Service Crossword Puzzle 2014-08-26

Customer Service Crossword Puzzle crossword puzzle
Across
  1. our __ are done only when the customer's needs are met.
  2. the foundation of our culture,these five items govern our decisions,define how we conduct business
  3. we will actively communicate with our customers and vendors and set clear___.
  4. Glenn talked about what this means to Progressive in one of his 2 minutes video
  5. customers tell us how important it is for us to make the claims process
  6. our way to measure customer service satisfaction.
  7. these___"customers" are your peers.
  8. we should always focus on delivering this level of service every time with every interaction
  9. we must ___ finding ways to make the claims process easy for our customers.
Down
  1. we will___ our customers as individual.
  2. we want customers to have ___ in us and their decision to choose Progressive for their insurance needs
  3. we will ___ to what our customers tell us.
  4. we'll be ___ for our policyholders.
  5. once you have identified time wasters, you should do this to them
  6. we adhere to high ethical standards,provide timely,accurate and complete financial reporting,encourage disclosing bad news and welcome disagreement.
  7. we should show that we do this for our customers.

16 Clues: we'll be ___ for our policyholders. • these___"customers" are your peers. • we will___ our customers as individual. • we will ___ to what our customers tell us. • our way to measure customer service satisfaction. • we should show that we do this for our customers. • our __ are done only when the customer's needs are met. • ...

National Customer Service week 2022-09-19

National Customer Service week crossword puzzle
Across
  1. Put yourself in your customer's _____.
  2. Remember:_____ are always right.
  3. We're proud to have you on our customer service ____!!!
  4. Customer appreciate it when you go ____ and beyond to help them.
  5. Read details back to customers to be ____ you've got them right.
  6. Always try your ____ to solve customer problems.
  7. Coworkers and customers both deserve your _____.
  8. Stressed at work? Take a few deep___.
Down
  1. Positive word of ____ is a great way to bring in new customers.
  2. Don't be distracted-stay ____ on your customer.
  3. Keep a ____ in your voice
  4. Being a good _____ is an important aspect of communicating with customers.
  5. When customers return again and again, you've earned their ____.
  6. ____ impression are important. Be polite to customers no matter what.
  7. Go the extra ___ for your customers.
  8. Have _____ for customer shows you care. (Hint: Rhymes with sympathy)

16 Clues: Keep a ____ in your voice • Remember:_____ are always right. • Go the extra ___ for your customers. • Stressed at work? Take a few deep___. • Put yourself in your customer's _____. • Don't be distracted-stay ____ on your customer. • Always try your ____ to solve customer problems. • Coworkers and customers both deserve your _____. • ...

business essentials 2023-05-23

business essentials crossword puzzle
Across
  1. patronage
  2. accounting
  3. customer loyalty
  4. assets
  5. main memory
  6. profit cloud storage
  7. bullying
Down
  1. engines hardware
  2. personal selling
  3. entry-level
  4. profit inventory
  5. customer service

12 Clues: assets • bullying • patronage • accounting • entry-level • main memory • engines hardware • personal selling • customer loyalty • customer service • profit inventory • profit cloud storage

What You Learned This Year 2017-08-17

What You Learned This Year crossword puzzle
Across
  1. This word is used to describe the "C" personality in the DISC profile.
  2. a Federally protected leave for up to 12 weeks.
  3. This word is used to describe the "S" personality in the DISC profile.
  4. The second most important of the four customer service philosophy words.
  5. This word is used to describe the "I" personality in the DISC profile.
Down
  1. This word is used to describe the "D" personality in the DISC profile.
  2. The computer based training system used at The Highlands.
  3. This customer service philosophy word is never more important than the other.
  4. Also known as the 3rd customer service philosophy word, involving the senses.
  5. The most important part of the four customer service philosophy words.
  6. The new health insurance administrator for our Health System.

11 Clues: a Federally protected leave for up to 12 weeks. • The computer based training system used at The Highlands. • The new health insurance administrator for our Health System. • This word is used to describe the "D" personality in the DISC profile. • This word is used to describe the "C" personality in the DISC profile. • ...

Things You Should Know 2022-08-09

Things You Should Know crossword puzzle
Across
  1. Grumpy Bear (Roll off)
  2. customer service bible
  3. Office Manager
  4. Preferred pricing $15.35/month
  5. customer gets a free month if they pay
  6. Must be wrapped in plastic
  7. used for household cleanout
  8. Operations Specialist
Down
  1. If customer needs certificate of insurance you email
  2. Sales Rep for 80027
  3. Central RL Dispatch
  4. South Dispatch
  5. Central Resi Dispatch
  6. North Dispatch
  7. ISR for Broker Vivage

15 Clues: Office Manager • South Dispatch • North Dispatch • Sales Rep for 80027 • Central RL Dispatch • Central Resi Dispatch • ISR for Broker Vivage • Operations Specialist • Grumpy Bear (Roll off) • customer service bible • Must be wrapped in plastic • used for household cleanout • Preferred pricing $15.35/month • customer gets a free month if they pay • ...

JT New Hire 2019-01-04

JT New Hire crossword puzzle
Across
  1. Not iOS
  2. Customer Support Tool
  3. ------- on the customer
  4. Area to locate Methods and Procedures
  5. Customer service model
  6. Electrostatic discharge
Down
  1. Review Network issues
  2. Promoter Score
  3. Used to check out loaners
  4. Ticket system
  5. Time Keeping
  6. Asurion training site

12 Clues: Not iOS • Time Keeping • Ticket system • Promoter Score • Review Network issues • Customer Support Tool • Asurion training site • Customer service model • ------- on the customer • Electrostatic discharge • Used to check out loaners • Area to locate Methods and Procedures

Operations Crossword 2021-10-21

Operations Crossword crossword puzzle
Across
  1. Where quality is checked throughout the production process.
  2. The person who buys the product or service.
  3. The person who uses the product or service.
  4. A product that meets or exceeds customer expectations.
  5. Where the standard of a product is checked at the end of the production process.
  6. The experience the customer gets when purchasing a good or service.
  7. An approach to production that focuses on minimising waste
  8. The sector of industry responsible for providing services.
  9. A measure of the number of goods or services that are sold.
  10. A financial measure of sales.
  11. Something we must have to survive.
Down
  1. The movement of goods, services, information and money throughout the production process.
  2. Involves selecting suppliers and establishing payment terms.
  3. The sector of industry responsible for transforming raw materials into finished products.
  4. A method of production where a product is made to meet the exact requirements of the customer.
  5. An approach to quality where everyone is focused on preventing errors and ensuring quality at each stage of production.
  6. The process of turning inputs into finished products.
  7. A method of production where items move continuously from one stage to the next.
  8. Extra stock is produced and kept to fulfil additional demand or to protect against late deliveries.
  9. The sector of industry responsible for extracting or producing raw materials.
  10. All the businesses and activities involved in providing a business with the materials and resources needed to create a good for sale.
  11. Stock is only ordered to meet customer orders.
  12. Focusing on continuously improving production in a series of small steps.
  13. A desirable but not essential item.

24 Clues: A financial measure of sales. • Something we must have to survive. • A desirable but not essential item. • The person who buys the product or service. • The person who uses the product or service. • Stock is only ordered to meet customer orders. • The process of turning inputs into finished products. • A product that meets or exceeds customer expectations. • ...

Priority Assistance 2022-04-19

Priority Assistance crossword puzzle
Across
  1. Priority Assistance is a ____ service offered to certain customers.
  2. Priority Assistance is identified with a special _____ on IPS and GIS.
  3. Water-dependent sites can be notified of water ________.
  4. Customers or nominated parties fill out a form for Priority Assistance, found on Watercare's _______.
  5. A water-dependent site will have a ______ alert loaded on IPS.
  6. Priority Assistance offers support to customers with _______________.
  7. The best way to connect with any customer, including a Priority Assistance customer, is by _________ to understand their unique situations.
  8. A Priority Assistance customer will have a ______ alert loaded on IPS.
  9. For visually impaired customers, one of the services offered is a free _______ check.
  10. The ____________ team will manage the Priority Assistance emails, and loading these alerts.
Down
  1. The colour of the alert on GIS is _______.
  2. For hearing impaired customers, support in the form of our online ____ function, is available.
  3. Certain Priority Assistance customers can nominate a member of their _____ or a friend, to be authorised on their account.
  4. It's important to always update and read _____ on IPS, to gather all information, including customer limitations.
  5. For change of _________, the customer should be contacted to find out if the alert should be moved to a new address.
  6. Support for customers with long-term health issues, restricted mobility or disability, fall under the _______ conditions category of Priority Assistance.
  7. The service ensures we reach our customers in a supportive and ___________ way.
  8. Our team will work to let customers know if they've been approved for Priority Assistance within ___ working days.
  9. ______ readers read out invoice details for hearing impaired customers.
  10. The service includes support for people who are visually and _______ impaired.

20 Clues: The colour of the alert on GIS is _______. • Water-dependent sites can be notified of water ________. • A water-dependent site will have a ______ alert loaded on IPS. • Priority Assistance is a ____ service offered to certain customers. • Priority Assistance offers support to customers with _______________. • ...

Hospitality Chapters 1 and 2 2024-08-27

Hospitality Chapters 1 and 2 crossword puzzle
Across
  1. _______________of house employees are employees whose work rarely involves interaction with customers.
  2. is a customer who purchases products or services from a hospitality business
  3. an activity that is done for another person
  4. any activity that people do for rest, relaxation, and enjoyment
  5. the person who owns the chain and the brand
  6. An organization for students with an interest in a career area, such as hospitality or business
  7. the person who buys the right to use the brand
  8. is a place to sleep for one or more nights
  9. the______ industry consists of businesses that organize and promote travel for business, leisure, and other purposes
  10. the ________industry consists of businesses that physically move travelers from one place to another
  11. meeting the needs of guests with kindness and goodwill
  12. an interaction between a customer and a staff member is called a service ___________
Down
  1. the industry that consists of businesses that prepare food and beverages for customers
  2. another word for 'place to sleep'
  3. the process of meeting people in your professions
  4. Customer___________is the positive feeling customers have about a business that meets their needs.
  5. a business that has more than one establishment under the same name and the same ownership
  6. the right to do business using the brand and products of another business
  7. _________of house employees are employees whose main function is to interact with customers
  8. _________service in a hospitality business is the total customer experience with that business
  9. ___________service is service that meets or exceeds customer expectations
  10. the ability to pus yourself in someone else's shoes and know how that person feels
  11. a _______ association is a group of people organized to improve themselves, their professions, and their industry.

23 Clues: another word for 'place to sleep' • is a place to sleep for one or more nights • an activity that is done for another person • the person who owns the chain and the brand • the person who buys the right to use the brand • the process of meeting people in your professions • meeting the needs of guests with kindness and goodwill • ...

Marketing Chapter 12 2021-10-29

Marketing Chapter 12 crossword puzzle
Across
  1. benefits the advantages or personal satisfaction a customer will get from a good or service
  2. to business selling May take place in a manufacturer's or wholesaler's showroom or a customer's place of business.
  3. The preparation for the face-to-face encounter with potential customers.
  4. a lead to a potential customer
  5. motive A feeling experienced by a customer through association with a product.
  6. Approach A retail approach method in which the salesperson welcomes the customer to the store.
  7. the names of other people who might buy the product
  8. Approach A way to approach a customer that focuses on making a comment or asking questions about a product in which the customer shows interest.
  9. decision making The process used when a person needs little information about a product to make a decision because he or she buys it regularly.
  10. decision making used when there has been little to no previous experience with an item. Item is expensive and not purchased often.
Down
  1. Selling Any form of direct contact between a salesperson and a customer.
  2. using the telephone to sell directly to customers
  3. motive A conscious, logical reason for a purchase
  4. features May be basic, physical, or extended attributes of the product or purchase.
  5. selling Matching the characteristics of a product to a customer's needs and wants
  6. canvassing Potential customers are selected at random, such as by going door-to-door or selecting names from a telephone directory.
  7. decision making used when a person buys goods and services that he or she has purchased before but not regularly
  8. approach the salesperson asks the customer if he or she needs assistance

18 Clues: a lead to a potential customer • using the telephone to sell directly to customers • motive A conscious, logical reason for a purchase • the names of other people who might buy the product • Selling Any form of direct contact between a salesperson and a customer. • The preparation for the face-to-face encounter with potential customers. • ...

New Hire 2019-01-25

New Hire crossword puzzle
Across
  1. Review Network issues
  2. Used to check out loaners
  3. Time Keeping
  4. Electrostatic discharge
  5. Asurion training site
  6. Ticket system
Down
  1. Area to locate Methods and Procedures
  2. Not iOS
  3. ------- on the customer
  4. Customer Support Tool
  5. Promoter Score
  6. Customer service model

12 Clues: Not iOS • Time Keeping • Ticket system • Promoter Score • Review Network issues • Customer Support Tool • Asurion training site • Customer service model • ------- on the customer • Electrostatic discharge • Used to check out loaners • Area to locate Methods and Procedures

Customer Relation 2025-11-11

Customer Relation crossword puzzle
Across
  1. The customer’s expectations are met or even exceeded. When people get good quality, fair prices, and friendly service, they feel satisfied and likely to return.
  2. Customer management that focuses on managing and improving a company’s everyday customer-related activities, such as sales, marketing, and customer service.
  3. keep track of people who are interested in buying (potential customers).
  4. Understanding the customer’s feelings and showing care.
  5. Customers believe in your honesty and reliability. When a company keeps its promises, delivers good quality, and communicates openly, customers learn they can depend on it.
  6. is a type of Customer Relationship Management system that focuses on analyzing customer data to help businesses make better decisions.
Down
  1. is a type of Customer Relationship Management system that focuses on improving communication and collaboration between different departments within a company to provide a seamless experience for customers.
  2. Treating every customer politely and fairly, no matter who they are. Listening carefully, not interrupting, and valuing their opinions shows respect.
  3. In the past, companies to connect with customer started...
  4. Customers keep coming back because they’re happy and believe in the brand. It’s built over time through good service, respect, and appreciation.
  5. In the past, companies focused mostly on...
  6. The customer feels what they receive is worth what they paid.

12 Clues: In the past, companies focused mostly on... • Understanding the customer’s feelings and showing care. • In the past, companies to connect with customer started... • The customer feels what they receive is worth what they paid. • keep track of people who are interested in buying (potential customers). • ...

Turning Negatives into Positives 2016-08-26

Turning Negatives into Positives crossword puzzle
Across
  1. The opposite of won't
  2. What does the ‘P’ in NPS stand for
  3. You can use our Telephone Banking _______ to make international transfers
  4. Putting the _____ first
  5. I ___ certainly find that out for you
  6. We strive to offer _____ customer service
  7. _____ for your time today
  8. Let me see whether I can ____ you with that
  9. Best _____ for customers
Down
  1. Don't _____, I can sort that problem out for you
  2. Service with a _____
  3. The survey we ask customers to complete
  4. I hope you've had a ________ experience with me today
  5. Always look at the positives, not the ________s
  6. If we have a problem, we should find the _____

15 Clues: Service with a _____ • The opposite of won't • Putting the _____ first • Best _____ for customers • _____ for your time today • What does the ‘P’ in NPS stand for • I ___ certainly find that out for you • The survey we ask customers to complete • We strive to offer _____ customer service • Let me see whether I can ____ you with that • ...

Home Depot Services 2022-05-18

Home Depot Services crossword puzzle
Across
  1. Countertop assembled in the USA and has a Lifetime Warranty
  2. Upfront measure fee for all flooring options which will then be credited off the order
  3. FREE installation for this type of flooring with minimum purchase of $499
  4. Use this app to input leads on the Store PC Menu or FIRST Phone
  5. Use this tool on Service Connect or homedepot.com to generate countertop quotes
  6. Home Depot financing option
  7. Typical turnaround time for Cabinet Makeover
  8. Upfront measure fee for Window Treatment Installations
  9. Best carpet option for customers with pets
  10. This service can help increase the life of major appliances in the home
  11. Our HVAC service Provider
Down
  1. Use the Tuff Shed _____ to design and customize storage sheds on Service Connect or homedepot.com
  2. Test performed with mail-in Water Treatment samples
  3. Our Appliance delivery teams will NOT install any appliance with this type of power source
  4. Use this option when Home Depot does not have a service provider
  5. Look for this symbol when scheduling Window Leads with our local service provider
  6. This countertop is UV Resistant and is the best option for outdoor installations
  7. Brand of Home Standby Generators
  8. OTR Microwaves and _____ have a $129 installation fee
  9. This type of customer is the most common Home Services Customer

20 Clues: Our HVAC service Provider • Home Depot financing option • Brand of Home Standby Generators • Best carpet option for customers with pets • Typical turnaround time for Cabinet Makeover • Test performed with mail-in Water Treatment samples • OTR Microwaves and _____ have a $129 installation fee • Upfront measure fee for Window Treatment Installations • ...

culture page 4 2020-07-05

culture page 4 crossword puzzle
Across
  1. bélyeg
  2. arckép
  3. cikk (áruféle)
  4. szállít
  5. postai
  6. közönség
  7. királyi
  8. visszautasít
  9. valahogyan
  10. bevezetés
  11. függ valamitől
  12. örül
  13. elfogad
Down
  1. csomag
  2. nemzeti, országos
  3. elérhető
  4. észrevesz
  5. szolgáltatás
  6. vásárló
  7. előre
  8. sarok

21 Clues: örül • előre • sarok • bélyeg • csomag • arckép • postai • szállít • vásárló • királyi • elfogad • elérhető • közönség • észrevesz • bevezetés • valahogyan • szolgáltatás • visszautasít • cikk (áruféle) • függ valamitől • nemzeti, országos

National Customer Service week 2022-09-19

National Customer Service week crossword puzzle
Across
  1. Put yourself in your customer's _____.
  2. Remember:_____ are always right.
  3. We're proud to have you on our customer service ____!!!
  4. Customer appreciate it when you go ____ and beyond to help them.
  5. Read details back to customers to be ____ you've got them right.
  6. Always try your ____ to solve customer problems.
  7. Coworkers and customers both deserve your _____.
  8. Stressed at work? Take a few deep___.
Down
  1. Positive word of ____ is a great way to bring in new customers.
  2. Don't be distracted-stay ____ on your customer.
  3. Keep a ____ in your voice
  4. Being a good _____ is an important aspect of communicating with customers.
  5. When customers return again and again, you've earned their ____.
  6. ____ impression are important. Be polite to customers no matter what.
  7. Go the extra ___ for your customers.
  8. Have _____ for customer shows you care. (Hint: Rhymes with sympathy)

16 Clues: Keep a ____ in your voice • Remember:_____ are always right. • Go the extra ___ for your customers. • Stressed at work? Take a few deep___. • Put yourself in your customer's _____. • Don't be distracted-stay ____ on your customer. • Always try your ____ to solve customer problems. • Coworkers and customers both deserve your _____. • ...

Customer Service Week FY23 2022-09-01

Customer Service Week FY23 crossword puzzle
Across
  1. A circular band of metal, wood, or similar material, especially one used for binding the staves of barrels or forming part of a framework.
  2. A division of a game during which the two teams alternate as offense and defense and during which each team is allowed three outs while batting.
  3. A black disk made of hard rubber
  4. A type of bat with a round or oval frame strung with catgut, nylon, etc., used especially in tennis, badminton, and squash.
  5. The pin on top of which you place your ball
  6. Type of leather used on a football.
  7. A solid or hollow spherical or egg shaped object.
  8. Team with the famous chant "DUUVVALLL"
  9. First football team to reach 6 Superbowl rings.
Down
  1. Best place to work in Jacksonville Florida
  2. Professional American football team based in the Las Vegas metropolitan area.
  3. A pair of posts linked by a crossbar and often with a net attached behind it, forming a space into or over which the ball has to be sent in order to score.
  4. A golf club designed for use in putting, typically with a flat-faced head.
  5. A short narrow board with two small wheels fixed to the bottom of either end
  6. An official who watches a game or match closely to ensure that the rules are adhered to.
  7. Aperson taking part in a sport or game

16 Clues: A black disk made of hard rubber • Type of leather used on a football. • Aperson taking part in a sport or game • Team with the famous chant "DUUVVALLL" • Best place to work in Jacksonville Florida • The pin on top of which you place your ball • First football team to reach 6 Superbowl rings. • A solid or hollow spherical or egg shaped object. • ...

Larson Juhl Customer Service 2018-01-09

Larson Juhl Customer Service crossword puzzle
Across
  1. we offer this service to those that can't do it themselves
  2. an important instant
  3. BLANK and honest in all dealings
  4. individuality and self confidence
  5. a unit of length
  6. for the individual
  7. a room to display works of art
  8. the ability to understand the feelings of others
Down
  1. when you are the customers promoter
  2. to be certain
  3. by example
  4. Larson Juhl sells BLANK
  5. the BLANK always comes first
  6. Ohhh BLANK day!
  7. when dealing with an angry customer remember to BLANK
  8. work hard BLANK hard

16 Clues: by example • to be certain • Ohhh BLANK day! • a unit of length • for the individual • an important instant • work hard BLANK hard • Larson Juhl sells BLANK • the BLANK always comes first • a room to display works of art • BLANK and honest in all dealings • individuality and self confidence • when you are the customers promoter • the ability to understand the feelings of others • ...

4 tema 2021-10-18

4 tema crossword puzzle
Across
  1. stalas
  2. išmetamas
  3. aptarnavimas
  4. klientas
  5. šakutė
  6. padavėjas
  7. restoranas
  8. šviežias
Down
  1. daržovė
  2. peilis
  3. virėjas
  4. žiūrėti
  5. vaisius
  6. šiukšlės
  7. rašyti
  8. padėklas
  9. užsakyti

17 Clues: stalas • peilis • šakutė • rašyti • daržovė • virėjas • žiūrėti • vaisius • šiukšlės • klientas • padėklas • užsakyti • šviežias • išmetamas • padavėjas • restoranas • aptarnavimas

Home Depot Services 2022-05-18

Home Depot Services crossword puzzle
Across
  1. Typical turnaround time for Cabinet Makeover
  2. Test performed with mail-in Water Treatment samples
  3. Home Depot financing option
  4. Use this app to input leads on the Store PC Menu or FIRST Phone
  5. Upfront measure fee for Window Treatment Installations
  6. OTR Microwaves and _____ have a $129 installation fee
  7. Our HVAC service Provider
  8. This is the best carpet option for customers with pets
  9. Upfront measure fee for all flooring options which will then be credited off the order
  10. Our Appliance delivery teams will NOT install any appliance with this type of power source
  11. FREE installation for this type of flooring with minimum purchase of $499
  12. Countertop assembled in the USA and has a Lifetime Warranty
Down
  1. This service can help increase the life of major appliances in the home
  2. Use this tool on Service Connect or homedepot.com to generate countertop quotes
  3. Look for this symbol when scheduling Window Leads with our local service provider
  4. Brand of Home Standby Generators
  5. Use this option when Home Depot does not have a service provider
  6. This type of customer is the most common Home Services Customer
  7. Use the Tuff Shed _____ to design and customize storage sheds on Service Connect or homedepot.com
  8. This countertop is UV Resistant and is the best option for outdoor installations

20 Clues: Our HVAC service Provider • Home Depot financing option • Brand of Home Standby Generators • Typical turnaround time for Cabinet Makeover • Test performed with mail-in Water Treatment samples • OTR Microwaves and _____ have a $129 installation fee • Upfront measure fee for Window Treatment Installations • This is the best carpet option for customers with pets • ...

Year 11 Business U2T2 Crossword 2025-09-16

Year 11 Business U2T2 Crossword crossword puzzle
Across
  1. – Refers to advertising content or messages.
  2. – To exchange a product or service for money.
  3. – A group of consumers for a product or service.
  4. – Short for promotion; strategies to attract customers.
  5. – A name, symbol, or design identifying a product or business.
  6. – Pathway through which products reach customers.
  7. – A good or service offered to consumers.
  8. – How a brand is perceived relative to competitors.
  9. – Someone who buys goods or services.
  10. – The specific audience a business aims to reach.
  11. – The amount a customer pays for a product or service.
  12. – Developing new products or improving existing ones.
  13. – A visual symbol representing a brand.
  14. – People collaborating on marketing activities.
Down
  1. – Making a product stand out from competitors.
  2. – Getting the product to the consumer efficiently.
  3. – Sharing information with customers effectively.
  4. – (2 Words) Strategies to encourage repeat customers.
  5. – Short for advertisement, promoting products or services.
  6. – Providing assistance or support to satisfy a need.
  7. – Gathering information to make marketing decisions.
  8. – A plan for achieving marketing objectives.
  9. – Activities to increase awareness or sales.
  10. – Desired marketing outcome or objective.
  11. – Dividing a market into distinct groups of consumers.
  12. – Revenue from sales.

26 Clues: – Revenue from sales. • – Someone who buys goods or services. • – A visual symbol representing a brand. • – A good or service offered to consumers. • – Desired marketing outcome or objective. • – Refers to advertising content or messages. • – A plan for achieving marketing objectives. • – Activities to increase awareness or sales. • ...

Unit 4C - What a waste! & Unit 4F - Unusual restaurants & Unit 4G - In a restaurant 2024-06-12

Unit 4C - What a waste! & Unit 4F - Unusual restaurants & Unit 4G - In a restaurant crossword puzzle
Across
  1. ober (v)
  2. bestelling, bestellen
  3. tafel
  4. ober (m)
  5. ei
  6. bord
  7. vork
  8. restaurant
  9. chef, kok
  10. mes
Down
  1. klant
  2. weggooien
  3. schrijven
  4. kijken (naar)
  5. vers
  6. vuilnisbak
  7. groente
  8. fruit
  9. menu
  10. bediening

20 Clues: ei • mes • vers • bord • vork • menu • klant • tafel • fruit • groente • ober (v) • ober (m) • weggooien • schrijven • bediening • chef, kok • vuilnisbak • restaurant • kijken (naar) • bestelling, bestellen

BPO VOCABULARY 2021-04-29

BPO VOCABULARY crossword puzzle
Across
  1. when demand is less.
  2. It's for interactive use with telecom systems.
  3. It's gives a number to the percentage of users
  4. is the person than review that the job is okey.
  5. the assistance and advice provided by a company to those people who buy or use its products or services.
  6. an area where agents, consultants, are dedicated to telemarketing or customer service, by making calls
  7. a person that works in a contact center and handles customer contacts in multiple channels.
  8. a service provided by a hardware or software company
  9. In this article we can watch you job in the real time
Down
  1. it is the time most busy.
  2. It is the internal part of the company which is in charge of processes such as administration, production, manufacturing
  3. it's a component of a telephone
  4. The calls are distributed through a network of remote agents.
  5. an office where a large number of phone calls are handled
  6. It is the part of the company that has contact with the customer, such as the customer service and sales departments

15 Clues: when demand is less. • it is the time most busy. • it's a component of a telephone • It's for interactive use with telecom systems. • It's gives a number to the percentage of users • is the person than review that the job is okey. • a service provided by a hardware or software company • In this article we can watch you job in the real time • ...

Essential Customer Service Skills 2021-01-12

Essential Customer Service Skills crossword puzzle
Across
  1. No matter what happens during service, or pressure you feel under, you must always keep yourself in this frame of mind.
  2. In hospitality this is something we must all be able to think about as you never know what could happen from one day to the next with customers. Very much thinking on your feet in situations!
  3. Something you need to be with every customer.
  4. This is essential in any successful
  5. Customers look to front of house staff to have at least a basic amount of this when working in a hospitality business.
  6. Being able to work through challenges, learning from mistakes and improving on them.
  7. Thinking about how best to reply or react to a situation that arises with a customer.
  8. It is important to make sure we are always this when a guest arrives.
Down
  1. Understanding the situation from a customer's point of view and perspective.
  2. When a customer is speaking to you, this is so crucial to provide effective service.
  3. This is necessary when working with customers and colleagues.
  4. When working front of house we must always be this with our customers at all times.
  5. Having a good control of this when serving and looking after customers.
  6. Coping with different things happening at the same time and having to prioritise tasks accordingly.
  7. We must show this at all times when front of house.
  8. Whether it be with customers or colleagues.

16 Clues: This is essential in any successful • Whether it be with customers or colleagues. • Something you need to be with every customer. • We must show this at all times when front of house. • This is necessary when working with customers and colleagues. • It is important to make sure we are always this when a guest arrives. • ...

CSR Overview Part 1 2021-01-07

CSR Overview Part 1 crossword puzzle
Across
  1. money held on an acct, in the event of nonpyment
  2. non-residential facility
  3. is the combination of a customer linked to a premise.
  4. is a product or activity billed to a Customer’s Account.
  5. is a person(s) identified/authorized by the account holder to perform any task associated with the account and who is also responsible for payment on the account.
  6. non-business entity
  7. service on acct has ended
Down
  1. is a person whose name and customer number is attached to the premises. May perform any task associated with the account and is responsible for payment on the account.
  2. customers who meet volume requirements
  3. once bill has been sent
  4. customer balance that is sent to collections
  5. is the physical location where services are delivered.
  6. current customer receiving services at premise
  7. is any person or organization that has an established account with the utility, either now or in the past.

14 Clues: non-business entity • once bill has been sent • non-residential facility • service on acct has ended • customers who meet volume requirements • customer balance that is sent to collections • current customer receiving services at premise • money held on an acct, in the event of nonpyment • is the combination of a customer linked to a premise. • ...

SAFE HAVEN BSS 2025-09-08

SAFE HAVEN BSS crossword puzzle
Across
  1. What day does tech support have their weekly meeting
  2. Type of account that is monitored
  3. Customers that are transferred to Customer Service
  4. What do we tag in currently working, when we do not have an email template to sign
  5. Service call that is charged $59+ tax
Down
  1. Customers that are transferred to a dedicated line
  2. Service call that is charged $85+ tax
  3. When customer is assisted over the phone
  4. Devices that are not monitored
  5. Who do we ticket when we have to schedule a service call with a tech 85 miles or more from the customer home
  6. When techs come to the home

11 Clues: When techs come to the home • Devices that are not monitored • Type of account that is monitored • Service call that is charged $85+ tax • Service call that is charged $59+ tax • When customer is assisted over the phone • Customers that are transferred to a dedicated line • Customers that are transferred to Customer Service • ...

Tima words unusual restaurants 2024-10-16

Tima words unusual restaurants crossword puzzle
Across
  1. морская черепаха
  2. официант
  3. подавать
  4. шеф-повар
  5. ресторан
  6. опыт
  7. сиденье
  8. меню
  9. тележка
  10. вилка
  11. ловить
Down
  1. разный
  2. поднос
  3. сервис
  4. нож
  5. посетитель
  6. океан
  7. еда

18 Clues: нож • еда • опыт • меню • океан • вилка • разный • поднос • сервис • ловить • сиденье • тележка • официант • подавать • ресторан • шеф-повар • посетитель • морская черепаха

CSO Week Crossword 1 2023-08-23

CSO Week Crossword 1 crossword puzzle
Across
  1. There are various types of Benefits that employers can offer their WSEs including Medical, Vision and
  2. In Q1 of 2014, TriNet became this type of company
  3. Rate which indicates how many clustomers hang up before speaking to a TriNet colleague
  4. TriNet's CEO
  5. The "take home" value of your paycheck
  6. Become the most trusted advisor to small and medium-size businesses by harnessing the power of scale
  7. Every TriNet customer must have this type of service
  8. In 2017 TriNet switched from tracking requests in NorthStar to this CRM
  9. You can create an incident or request ticket through Service Now. Often abbreviated as
Down
  1. TriNet headquarter location
  2. Customers can take advantage of self-service options by logging into the ___.
  3. Measures how much time a colleague spends on a customer call
  4. Lead with the customer & Stand together are examples of these
  5. Type of case created to escalate in Salesforce
  6. This week we celebrate this organization

15 Clues: TriNet's CEO • TriNet headquarter location • The "take home" value of your paycheck • This week we celebrate this organization • Type of case created to escalate in Salesforce • In Q1 of 2014, TriNet became this type of company • Every TriNet customer must have this type of service • Measures how much time a colleague spends on a customer call • ...

Ready, Set, Service! Customer Service Week 2013 2013-11-07

Ready, Set, Service! Customer Service Week 2013 crossword puzzle
Across
  1. Recognize with gratitude; be grateful for
  2. Our tagline: Count on EMC to ____________
  3. Every day for Eric
  4. Continually looking for ways to improve what we do and how we do it
  5. Pledge or promise
  6. Lend a hand
  7. A common Thanksgiving dessert
  8. Responsible for someone or for some action
  9. What you make before pulling a certain turkey bone
Down
  1. Inspire with courage, spirit or confidence
  2. Contentment
  3. Shapes and directs the way we work
  4. Take one for the ____
  5. Hear with intention
  6. A connection, association or involvement
  7. Group of concepts that express operational aspects of our marketing philosophy
  8. An act of helpful activity
  9. Sharing ideas to find win-win solutions
  10. Someone who pays for goods or services
  11. We love our ______

20 Clues: Contentment • Lend a hand • Pledge or promise • Every day for Eric • We love our ______ • Hear with intention • Take one for the ____ • An act of helpful activity • A common Thanksgiving dessert • Shapes and directs the way we work • Someone who pays for goods or services • Sharing ideas to find win-win solutions • A connection, association or involvement • ...

Puzzle Version 3 Customer Service Representative 2023-03-04

Puzzle Version 3 Customer Service Representative crossword puzzle
Across
  1. Characteristics, values, beliefs that make people different yet similar
  2. What the A stands for
  3. The model which is best used to calm angry or frustrated customers
  4. perceptions that customers have about the service or products that they should receive
  5. Occurs when customer expectations are not satisfied by the service provider
  6. focuses on another's appropriateness of dress and appearance in how they dress
  7. determining factor in achieving your performance goals
  8. acronym to help remember performance goals
  9. System of shared attitudes,values and beliefs among people
  10. What the U stands for
Down
  1. What the R stands for
  2. Long-term worth of an idea,person, place, or practice
  3. Perceptions or assumptions that individuals or cultures maintain
  4. the star of the show
  5. A process to correct a customer breakdown and return the customer relationship to a normal state
  6. corrections that result in crediting customer's account
  7. Expectations perceptions an employee has of an organization
  8. the expectation that personal information will be safeguarded against inappropriate use
  9. What the B stands for
  10. What the M stands for
  11. Diversity the different racial, ethnic, and socioeconomic traits present in people grouped by situation, geographic location, group, or organization

21 Clues: the star of the show • What the R stands for • What the A stands for • What the B stands for • What the M stands for • What the U stands for • acronym to help remember performance goals • Long-term worth of an idea,person, place, or practice • determining factor in achieving your performance goals • corrections that result in crediting customer's account • ...

Intelligent Logistics 2017-03-23

Intelligent Logistics crossword puzzle
Across
  1. Supports Sales
  2. ______ Surprises
  3. Places to work
  4. All about
  5. Grow a ____to grow
  6. Long Term
  7. Honest,Ethical, Respected
  8. Strong predictable
  9. Big Hairy Audacious Goal
Down
  1. No more than % from one customer
  2. Leverage Tech as a
  3. Fortify SAT with Local ____Team
  4. Satisfaction Surveys
  5. Type of Customer service
  6. ____ leadership company wide
  7. Type of expert
  8. Sales Strategy to
  9. Not good

18 Clues: Not good • All about • Long Term • Supports Sales • Places to work • Type of expert • ______ Surprises • Sales Strategy to • Leverage Tech as a • Grow a ____to grow • Strong predictable • Satisfaction Surveys • Type of Customer service • Big Hairy Audacious Goal • Honest,Ethical, Respected • ____ leadership company wide • Fortify SAT with Local ____Team • No more than % from one customer

ITIL Introduction 2018-03-02

ITIL Introduction crossword puzzle
Across
  1. "A" in RACI
  2. A type of service needed in order to deliver a core service; may or may not be visible to the customer.
  3. Every process must have one.
  4. A structured set of activities designed to accomplish a specific objective.
  5. An organization supplying services to one or more internal or external customers
  6. "C" in RACI
  7. A set of behaviors or actions performed by a person, team, or group in a specific context.
  8. A process is organized around a set of these.
  9. The Process ___ is the role responsible for the operational management of a process. (Email answer to Alan Jones by 11am Friday, 5/4)
  10. Service ___: a set of specialized organizational capabilities for providing value to customers in the form of services.
Down
  1. A team or group of people and the tools they use to carry out one or more processes or activities.
  2. ITIL embraces this kind of approach to service management.
  3. All people who have an interest in an organization, project, IT service, etc.
  4. ITIL Stands for "IT ___ Library"
  5. ITIL is a set of books describing ___ ___ in Service Management.
  6. "I" in RACI
  7. A means of providing value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks.
  8. "R" in RACI
  9. A ___ business function is a function of a business process which is critical to the success of the business.
  10. Anyone who receives a service of some kind.

20 Clues: "A" in RACI • "I" in RACI • "R" in RACI • "C" in RACI • Every process must have one. • ITIL Stands for "IT ___ Library" • Anyone who receives a service of some kind. • A process is organized around a set of these. • ITIL embraces this kind of approach to service management. • ITIL is a set of books describing ___ ___ in Service Management. • ...

Vocab 2022-05-05

Vocab crossword puzzle
Across
  1. satisfaction Buyers view on store
  2. correct
  3. To be nice
  4. People that buy goods
  5. To profit
  6. What people need
  7. To be mad
Down
  1. mindset Providing customers with service
  2. To promote
  3. Work quick

10 Clues: correct • To profit • To be mad • To promote • Work quick • To be nice • What people need • People that buy goods • satisfaction Buyers view on store • mindset Providing customers with service

Marketing 2024-10-21

Marketing crossword puzzle
Across
  1. - Dividing a broad consumer or business market into sub-groups of consumers based on shared characteristics.
  2. - The act of consistently purchasing a product or service over a period of time.
  3. - A specific group of consumers at which a product or marketing campaign is aimed.
  4. - Short for "Unique Selling Proposition," the factor that differentiates a product from its competitors.
  5. - The strategy of creating an image or identity for a product in the minds of the target audience.
  6. - Short for "Business to Business," refers to transactions and marketing activities between two businesses.
  7. - A marketing strategy that encourages individuals to share a message quickly through social networks.
  8. - A coordinated series of marketing efforts designed to achieve a specific objective, like product awareness or sales.
  9. - A person with a significant following on social media who can affect the purchase decisions of others.
  10. - A short and memorable phrase used in advertising campaigns.
  11. - The public visibility or awareness for a product, service, or company.
  12. - An unconventional marketing strategy designed to create maximum exposure on a limited budget.
  13. - The process of creating a unique name and image for a product in the consumers' mind.
  14. - A group of potential customers for a product or service.
Down
  1. - Information and experiences that are shared through media, such as videos, blogs, or social media posts.
  2. - Short for "Customer Relationship Management," a strategy for managing an organization’s relationships and interactions with customers and potential customers.
  3. - The process of turning potential customers into actual buyers.
  4. - The act of writing text for the purpose of advertising or other forms of marketing communication.
  5. - Short for "Search Engine Optimization," the process of improving a website's visibility on search engines like Google.
  6. - A paid form of communication intended to inform, persuade, and remind customers about a product or service.
  7. - A potential customer who has shown interest in a product or service.
  8. - The amount of money required for the purchase of a product or service.
  9. - The distribution channels through which a product or service reaches the customer.
  10. - A specialized segment of the market for a particular product or service.
  11. - Short for "Business to Consumer," refers to marketing strategies aimed at individual consumers.
  12. - The systematic analysis of data to gain insights into marketing performance.
  13. - Marketing that uses the internet and online technologies to promote products and services.
  14. - Activities that communicate the benefits of a product to the customer with the goal of generating sales.
  15. - A name, term, design, symbol, or other feature that identifies a product or service.
  16. - An item or service offered to meet the needs or wants of consumers.

30 Clues: - A group of potential customers for a product or service. • - A short and memorable phrase used in advertising campaigns. • - The process of turning potential customers into actual buyers. • - An item or service offered to meet the needs or wants of consumers. • - A potential customer who has shown interest in a product or service. • ...

ITIL Crossword 2016-02-25

ITIL Crossword crossword puzzle
Across
  1. An activity that obtains additional resources when these are needed to meet service level targets or customer expectations.
  2. Software that provides functions which are required by an IT service.
  3. The replacement or correction of a failed configuration item.
  4. A problem that has a documented root cause and a workaround.
  5. A basis for comparison; a reference point against which other things can be evaluated.
  6. An agreement between an IT service provider and a customer.
  7. The addition, modification or removal of anything that could have an effect on IT services.
  8. Something that might exploit a vulnerability.
  9. A temporary suspension, pause or interruption of operation.
  10. Using an external service provider to manage IT services.
  11. Capability to automatically switch to a redundant backup system if the primary system fails, esp. to provide very reliable service on a computer system or network.
  12. A means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks.
  13. A general direction in which something tends to move.
Down
  1. Proven activities or processes that have been successfully used by multiple organizations.
  2. Formal inspection and verification to check whether a Standard or set of guidelines is being followed.
  3. An unplanned interruption to an IT service or reduction in the quality of an IT service. Failure of a configuration item that has not yet affected service is also an incident – for example, failure of one disk from a mirror set.
  4. The basic structure of basic facilities and capital equipment needed for the functioning of system or organization.
  5. The underlying or original reason of an incident or problem.
  6. A logical database containing data and information used by the service knowledge management system.
  7. A formal request from a user for something to be provided
  8. Action taken to repair the root cause of an incident or problem, or to implement a workaround.
  9. Provision of services from a location within the country where the customer is based.
  10. The ability of a product, service or process to provide the intended value.
  11. Loss of ability to operate to specification, or to deliver the required output. The term may be used when referring to IT services, processes, activities, configuration items etc.

24 Clues: Something that might exploit a vulnerability. • A general direction in which something tends to move. • A formal request from a user for something to be provided • Using an external service provider to manage IT services. • An agreement between an IT service provider and a customer. • A temporary suspension, pause or interruption of operation. • ...

GRAINGER SUPER HEROES CROSSWORD PUZZLE 2022-03-26

GRAINGER SUPER HEROES CROSSWORD PUZZLE crossword puzzle
Across
  1. BMS MOBILE TEAM IS A SPECIALIZED TEAM FOR WHAT ITEM?
  2. WHAT IS THE PRICING AND LEADTIME DOCUMENT OCCASIONALLY REQUESTED PRIOR TO PLACING AN ORDER
  3. YOU MUST COMPLETE THIS AT THE START OF EVERY CALL
  4. SDS STANDS FOR SAFETY ________ SHEET
  5. SATURDAY SUPER HEROES SERVICE LEADER
  6. TPS STANDS FOR __________ PRODUCT SUPPORT
  7. CPA STANDS FOR CUSTOMER ________ ACCOUNT
  8. THE ONES WHO GET IT DONE
  9. CUSTOMER CALLING TO PURCHASE ITEM(S)
Down
  1. BMS STANDS FOR ______ MANAGEMENT SYSTEMS
  2. SPECIAL QUOTES/ORDERS VIA 3RD PATY SUPPLIERS
  3. YOUR WORK SCHEDULE CAN BE FOUND HERE DAILY
  4. POD STANDS FOR PROOF OF _________
  5. WHEN A COMPANY IS NOT REUIRED TO PAY TAXES THEY ARE CONSIDERED
  6. CUSTOMER CALLING FOR ETA ON AN ORDER
  7. CUSTOMER SUPPORT WITHIN GCOM
  8. STO STANDS FOR STOCK ________ ORDER
  9. BSR STANDS FOR ______ STOCK REQUEST
  10. GRAINGER'S INVENTORY IN A BOOK
  11. INFORMATION ON PREVIOUS CALLS WITH EACH CUSTOMER IS CALLED THE CUSTOMER _______
  12. OUR PROGRAM USED TO CAPTURE EVERY CALL'S INTERATION AND INFORMATION
  13. CONTACT DC'S AND BRANCHES VIA

22 Clues: THE ONES WHO GET IT DONE • CUSTOMER SUPPORT WITHIN GCOM • CONTACT DC'S AND BRANCHES VIA • GRAINGER'S INVENTORY IN A BOOK • POD STANDS FOR PROOF OF _________ • STO STANDS FOR STOCK ________ ORDER • BSR STANDS FOR ______ STOCK REQUEST • CUSTOMER CALLING FOR ETA ON AN ORDER • SDS STANDS FOR SAFETY ________ SHEET • SATURDAY SUPER HEROES SERVICE LEADER • ...

Solar Billing 2021-01-21

Solar Billing crossword puzzle
Across
  1. (abbr.) another name for loan payoff statement
  2. reduces monthly payment (discount)
  3. team who handles setting up automatic payments
  4. pays for equipment use and energy it produces
  5. a type of solar system (abbr. "PV")
  6. can only be added by customer or billing team
  7. type of payment ECS team can process
  8. loan from third party
  9. annual bill to make energy costs true, equal, or correct for annual cycle
  10. amount diminishing or decreasing the effect of another
  11. sent to MyPower customers who want to pay balance in full
  12. billing unit for energy delivered
  13. the energy produced by a PV system
Down
  1. a monthly service like Netflix for solar
  2. service for only energy produced
  3. another name for subscription
  4. name of billing tool (also the measurement of pressure from an electrical circuit's power source)
  5. another name for usage
  6. incentives offered by authorities to go solar
  7. where a customer can see their PPA, Lease or Mypower billing
  8. where a customer can see their subscription billing
  9. offered by government for purchasing solar (abbr.)
  10. loan serviced by Tesla
  11. energy consumed in home
  12. team who handles check reissues and research requests
  13. protects customer financially from under-production

26 Clues: loan from third party • another name for usage • loan serviced by Tesla • energy consumed in home • another name for subscription • service for only energy produced • billing unit for energy delivered • reduces monthly payment (discount) • the energy produced by a PV system • a type of solar system (abbr. "PV") • type of payment ECS team can process • ...

Point of Sale Operations 2024-08-29

Point of Sale Operations crossword puzzle
Across
  1. Attention given to prevent damage, especially with delicate items.
  2. The quality of being precise or correct, especially in handling money.
  3. A note given for the value of a returned product to be used in future purchases.
  4. What a customer feels when interacting with a store.
  5. A business or person that sells goods directly to customers.
  6. Deceptive practices or theft, often involving money.
  7. Easily damaged; requiring gentle handling.
  8. Confidence customers have in a store or brand.
  9. A customer's commitment to repeatedly purchase from the same brand or store.
  10. Money returned to a customer when they pay more than the purchase price.
Down
  1. Opinions or comments given by customers about a product or service.
  2. An item available for purchase.
  3. Transactions where goods or services are sold to customers.
  4. Materials used to protect products, especially delicate ones, during transport.
  5. A certificate that provides a discount or value for purchases.
  6. Adherence to rules and regulations, especially in business transactions.
  7. Money returned to a customer after returning a product.
  8. Easily broken or damaged; requires careful handling.
  9. Someone who buys goods or services.
  10. Assistance or help provided to customers.

20 Clues: An item available for purchase. • Someone who buys goods or services. • Assistance or help provided to customers. • Easily damaged; requiring gentle handling. • Confidence customers have in a store or brand. • What a customer feels when interacting with a store. • Easily broken or damaged; requires careful handling. • ...

Crossword 2025-10-22

Crossword crossword puzzle
Across
  1. The reason why a consumer decides to buy a product.
  2. The benefit or usefulness a customer gets from a product.
  3. The study of customer needs and market trends.
  4. The public image or reputation of a brand.
  5. The path a product takes from producer to consumer.
  6. The stages a product goes through from launch to decline.
  7. The four key elements of marketing: Product, Price, Place, Promotion.
  8. A temporary offer to encourage customers to buy.
  9. The visual appearance or package of a product.
  10. A catchy phrase used in advertising.
  11. The strategy of placing a product in the market
Down
  1. The process of identifying and satisfying customer needs
  2. A specific group of customers targeted by a marketing campaign.
  3. he amount of money charged for a product or service.
  4. Paid communication used to promote a product or service
  5. A long-term relationship between a company and a customer.
  6. A short-term activity to boost sales.
  7. Selling products or services through the internet.
  8. The study of competitors and their strategies.
  9. The percentage of total sales in a market held by a company.
  10. A unique name or symbol identifying a product.

21 Clues: A catchy phrase used in advertising. • A short-term activity to boost sales. • The public image or reputation of a brand. • The study of customer needs and market trends. • The study of competitors and their strategies. • A unique name or symbol identifying a product. • The visual appearance or package of a product. • The strategy of placing a product in the market • ...

Functional Session - Activity 2018-03-22

Functional Session - Activity crossword puzzle
Across
  1. contractor who executes turnkey projects
  2. usually last step in an equipment order
  3. service contract where a dedicated service engineer is posted at customer place
  4. Quotes for turnkey projects
  5. calls up potential customers to sell items
Down
  1. where MIL's financials are kept
  2. the first step in any sales process
  3. Other than sales team does selling when there is oppertunity
  4. this team sells consumables, spares and small equipments
  5. this team sells only equipments
  6. Customer or contractor sends this to project team to get a quote
  7. Prepare quotes for service contracts
  8. qualified enquiries
  9. where gba financials reside

14 Clues: qualified enquiries • Quotes for turnkey projects • where gba financials reside • where MIL's financials are kept • this team sells only equipments • the first step in any sales process • Prepare quotes for service contracts • usually last step in an equipment order • contractor who executes turnkey projects • calls up potential customers to sell items • ...

Cereal Branding 2021-04-28

Cereal Branding crossword puzzle
Across
  1. used to find out information from customers
  2. person who buys your product / service
  3. customer need linked to how good a product is
  4. part of the marketing mix associated with advertising
  5. part of the marketing mix that
  6. place where goods and services are traded
Down
  1. research carried out by you
  2. recognisable product or service
  3. customer need linked to a product / service that makes life easier for us
  4. quantitative type of research usually completed on paper

10 Clues: research carried out by you • part of the marketing mix that • recognisable product or service • person who buys your product / service • place where goods and services are traded • used to find out information from customers • customer need linked to how good a product is • part of the marketing mix associated with advertising • ...

słówka 2025-04-12

słówka crossword puzzle
Across
  1. warzywniak
  2. luźny
  3. usługa
  4. klient
  5. reklama
  6. naprawiać
  7. wózek na zakupy
  8. rzeźnik
  9. personel
Down
  1. akcesoria
  2. waluta
  3. kwiaciarnia
  4. przeglądać/rozglądać się
  5. kolejka
  6. ciasny
  7. wartość
  8. commercial
  9. tani
  10. rozmiar

19 Clues: tani • luźny • waluta • usługa • klient • ciasny • kolejka • reklama • wartość • rzeźnik • rozmiar • personel • akcesoria • naprawiać • warzywniak • commercial • kwiaciarnia • wózek na zakupy • przeglądać/rozglądać się

Ch. 1 key terms_a-e 2025-04-03

Ch. 1 key terms_a-e crossword puzzle
Across
  1. the ability of a company to turn customers into repeat buyers and prevent them from switching to a competitor
  2. the ratio of the perceived benefits relative to the costs incurred by the customer in acquiring the product or service
  3. process that emphasizes trustworthy, transparent, social, and culturally sensitive marketing policies
  4. a person or institution that purchases goods or services
Down
  1. total combined customer lifetime values of all the company’s customers
  2. an added value that a customer might receive from a seller without prior expectation or request for the same
  3. the final user of a purchased product or service
  4. the process of satisfying a need or want by giving something of value in exchange
  5. an ongoing positive relationship between a customer and a business
  6. a physical good, service, or experience that consumers expect will satisfy their wants and/or needs

10 Clues: the final user of a purchased product or service • a person or institution that purchases goods or services • an ongoing positive relationship between a customer and a business • total combined customer lifetime values of all the company’s customers • the process of satisfying a need or want by giving something of value in exchange • ...

5Ms-of-marketing 2025-03-07

5Ms-of-marketing crossword puzzle
Across
  1. the ability of a company to turn customers into repeat buyers and prevent them from switching to a competitor
  2. all strategies, techniques, tools, and technologies used by companies to develop, acquire, and retain customers
  3. total combined customer lifetime values of all the company’s customers
Down
  1. internal elements of a marketing plan that need to be resolved if the plan is successful
  2. the final user of a purchased product or service
  3. a person or institution that purchases goods or services
  4. the ratio of the perceived benefits relative to the costs incurred by the customer in acquiring the product or service
  5. a person who purchases a product or service
  6. an ongoing positive relationship between a customer and a business

9 Clues: a person who purchases a product or service • the final user of a purchased product or service • a person or institution that purchases goods or services • an ongoing positive relationship between a customer and a business • total combined customer lifetime values of all the company’s customers • ...

Retail Scoop Challenge 2025-01-27

Retail Scoop Challenge crossword puzzle
Across
  1. ______ Service Associate
  2. Retail and Shared Services redesign project
  3. Notice explaining how PI is collected and used
  4. account for unregistered self employed persons
Down
  1. High earning customer segment
  2. Greater _______ and sense of purpose
  3. what office manages customer relationships
  4. moving to 7.6.7
  5. Swift,____,DAO,eKYC,Sales & Service
  6. reduce customer wait time & increase operational efficiency

10 Clues: moving to 7.6.7 • ______ Service Associate • High earning customer segment • Swift,____,DAO,eKYC,Sales & Service • Greater _______ and sense of purpose • what office manages customer relationships • Retail and Shared Services redesign project • Notice explaining how PI is collected and used • account for unregistered self employed persons • ...

UNIT 3 Marketing Crossword 2022-05-03

UNIT 3 Marketing Crossword crossword puzzle
Across
  1. A Marketing ___ is the blending of four marketing elements- Product, Pricing, Placement (Distribution), and Promotion.
  2. The pricing factor that has to do with how advanced, or how many features the product has.
  3. one of the four P's
  4. The activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large.
  5. The pricing factor that has to do with how new the product is.
  6. _____-orientation focuses solely on making the best products and services and selling them with aggressive sales tactics. They do not consider the needs of the consumer rather they produce products that the consumer doesn’t know they need.
  7. the "P" that covers distribution.
  8. Services are _____, which means there will be differences in the quality and type of service provided.
  9. This is the locations and methods used to make the product or service available to the target market.
  10. This is the money a customer must pay for a product or service. One of the four P's
  11. Marketing planning is aimed at satisfying customer needs better than a competitor. How a company plans to accomplish this is a MARKETING ______.
  12. One of the defining characteristics of a service. Services are _____ and do not have a physical existence.
  13. The pricing factor that has to do with the time of year.
Down
  1. Services are activities that are consumed at the time they are produced. The person or technology performing the service must be available when and where the customer needs it.
  2. The pricing factor that has to do with how easy it is to get the product.
  3. A _____ is a company that buys products from a manufacturer or wholesaler and sells them to end users or customers.
  4. another one of the four P's
  5. The pricing factor that has to do with how few close competitors the product has
  6. _____-orientation is a customer-centered approach to product design. It involves market research aimed at determining what consumers view as their immediate needs, primary concerns, or personal preferences within a particular product category.
  7. Services are _____, which means the availability of a service must match the demand for that service at a specific time. They cannot be stored for later.
  8. A _____ Market is a specific group of consumers who have similar wants and needs.

21 Clues: one of the four P's • another one of the four P's • the "P" that covers distribution. • The pricing factor that has to do with the time of year. • The pricing factor that has to do with how new the product is. • The pricing factor that has to do with how easy it is to get the product. • The pricing factor that has to do with how few close competitors the product has • ...

professional selling 2023-10-17

professional selling crossword puzzle
Across
  1. This salesperson is pushy and manipulative
  2. One of the external influencers of customer behaviour
  3. Team member who sincerity and cooperation are paramount
  4. buying decision is logigal and based on needs
  5. This type of salesperson plays the waiting game
  6. Type of listening
  7. This salesperson is focused on making the sale
  8. Highest paid role in sales
  9. This type of selling is about the human connection
  10. Salesperson who shows customer how and why product solves their problem
  11. Entry level role in sales
Down
  1. Drives customer behaviour
  2. Prospect who is focused on results, confident and demanding
  3. Customer Service ______
  4. Type of selling that focuses on the product
  5. One of the 2 main category drivers of customer behaviour
  6. Type of hard skill essential for salespeople
  7. Teacher who is focused on quality and accuracy and the details
  8. Significant other who enjoys getting their way, very optimistic
  9. Lifeblood of todays business

20 Clues: Type of listening • Customer Service ______ • Drives customer behaviour • Entry level role in sales • Highest paid role in sales • Lifeblood of todays business • This salesperson is pushy and manipulative • Type of selling that focuses on the product • Type of hard skill essential for salespeople • buying decision is logigal and based on needs • ...

Business 101 2021-01-14

Business 101 crossword puzzle
Across
  1. กลุ่มหรือประเภท มักใช้กับการจำแนกอย่างกว้างๆ
  2. สินค้า
  3. บริการ
  4. แผน
  5. องค์กร หรือหน่วยงาน
  6. ผู้ประกอบการ
  7. ผู้จัดจำหน่าย
  8. คุณลักษณะของความต้องการที่อาจจะไม่ได้เปิดเผยชัดเจน
  9. ความเปลี่ยนแปลง
Down
  1. ผู้มีส่วนได้ส่วนเสียกับกิจการ
  2. การดำเนินงานเพื่อสร้างและแลกเปลี่ยนสินค้าที่สามารถตอบสนองต่อความต้องการของลูกค้า
  3. ผู้ส่งมอบวัตถุดิบที่ใช้ในการผลิตสินค้าหรือนำเสนอบริการ
  4. ผลิตภัณฑ์
  5. แบบจำลอง ภาพจำลอง หรือต้นแบบ
  6. ผู้ที่ต้องการสินค้าขององค์กร
  7. คุณลักษณะของผลิตภัณฑ์ที่ลูกค้าหีือผู้มีส่วนได้ส่วนเสียต้องการทั้งในแง่คุณภาพและปริมาณ
  8. ความเสี่ยง ความไม่แน่นอน
  9. ความพึงพอใจ
  10. คุณค่าหรือประโยชน์ที่เกิดขึ้นหรือที่ลูกค้าได้รับจากธุรกิจ

19 Clues: แผน • สินค้า • บริการ • ผลิตภัณฑ์ • ความพึงพอใจ • ผู้ประกอบการ • ผู้จัดจำหน่าย • ความเปลี่ยนแปลง • องค์กร หรือหน่วยงาน • ความเสี่ยง ความไม่แน่นอน • แบบจำลอง ภาพจำลอง หรือต้นแบบ • ผู้ที่ต้องการสินค้าขององค์กร • ผู้มีส่วนได้ส่วนเสียกับกิจการ • กลุ่มหรือประเภท มักใช้กับการจำแนกอย่างกว้างๆ • คุณลักษณะของความต้องการที่อาจจะไม่ได้เปิดเผยชัดเจน • ...

World Class/Pinnacle 2021-03-16

World Class/Pinnacle crossword puzzle
Across
  1. comparison with a standard
  2. Elite award for customer surveys
  3. positive answer given by member
  4. Customer Service Vice President
  5. survey score for Pinnacle certification
  6. answer given by member
  7. Survey percent for special services
Down
  1. FCR Goal
  2. Who typically reviews surveys
  3. location of resolution & FCR score
  4. Call Center Manager
  5. Department Manager
  6. specializes in measuring FCR and customer satisfaction
  7. First Call Resolution
  8. surveys needed for WC per quarter
  9. SQM World Class Certification
  10. Who typically reviews surveys

17 Clues: FCR Goal • Department Manager • Call Center Manager • First Call Resolution • answer given by member • comparison with a standard • Who typically reviews surveys • SQM World Class Certification • Who typically reviews surveys • positive answer given by member • Customer Service Vice President • Elite award for customer surveys • surveys needed for WC per quarter • ...

Handling Difficult Customer Situations 2016-09-02

Handling Difficult Customer Situations crossword puzzle
Across
  1. If customer insists on receiving a transcript of his call ____________ to an OFS
  2. If customer threatens to contact an attorney or _________ agency, transfer to an OFS.
  3. Remain calm and reassure caller, apologize when appropriate, provide benefit of the doubt, focus on the solution, offer 'special' attention, and allow caller to be angry are all tips on handling a(n) ___________ caller.
  4. Be professional, be aware of own tone, remain calm and confident – avoid over reacting, focus on solution, keep client perspective, apply sincere empathy, and verbally take ownership are some de-escalation tips for handing a(n) __________ caller.
  5. If customer asks to speak to a supervisor, do not push back or ___________, transfer to an OFS.
  6. If customer requests that the call not be recorded; what personal service skill should be used to respond to the customer?
  7. If customer states he will go to the ________, transfer to an OFS.
  8. If a customer asks to speak to Aon's __________, transfer to an OFS.
Down
  1. Phone transcripts are _______ available to customers.
  2. In the event of a system outage, never write down the customer's ____________ to enter later.
  3. Be patient, stay polite but gain control by asking questions and summarize key points are all tips on handling a(n)_____________ caller. (Hint: The customer is not confused)
  4. Immediately following a _____________ call; you should speak with OFS or CSManager.
  5. If customer is uncomfortable providing the last 4 of their SSN when required, what alternative can be provided?
  6. When transferring to an OFS, always provide OFS short __________ of reason for caller's escalation prior to releasing customer in to the call.
  7. ________ drop off the call after the customer is connected to the OFS.
  8. It is acceptable for any caller to record their call with the Service Center? (True/False)

16 Clues: Phone transcripts are _______ available to customers. • If customer states he will go to the ________, transfer to an OFS. • If a customer asks to speak to Aon's __________, transfer to an OFS. • ________ drop off the call after the customer is connected to the OFS. • If customer insists on receiving a transcript of his call ____________ to an OFS • ...

Call handling vocabulary 2025-08-07

Call handling vocabulary crossword puzzle
Across
  1. Managing a customer’s call from start to finish.
  2. Time a caller waits on the line during a call.
  3. Solving a customer’s problem on the first attempt.
  4. Sending a call to another agent or department.
  5. Message to verify details from a call.
  6. The polite introduction at the start of a call.
  7. Total money spent per call handled.
  8. Code used to check shipment status.
  9. Presenting a product or service to a customer.
  10. Report of dissatisfaction or a problem.
Down
  1. When a caller hangs up before reaching an agent.
  2. The polite ending of a call.
  3. Time employees are unavailable to take calls.
  4. Type of call that comes from the customer to the company.
  5. Tasks completed after a call ends.
  6. How a speaker sounds to the listener.
  7. Percentage of calls answered within a target time.
  8. Type of call made by the company to the customer.
  9. Contact made after a call to check or remind.
  10. How quickly calls are answered.

20 Clues: The polite ending of a call. • How quickly calls are answered. • Tasks completed after a call ends. • Total money spent per call handled. • Code used to check shipment status. • How a speaker sounds to the listener. • Message to verify details from a call. • Report of dissatisfaction or a problem. • Time employees are unavailable to take calls. • ...

TREND TRACKERS 2025-02-16

TREND TRACKERS crossword puzzle
Across
  1. A model that describes the customer journey.
  2. Misleading claims about environmental benefits to appeal to consumers.
  3. A seamless customer experience across multiple channels
  4. The percentage of website visitors who leave immediately without taking further action.
  5. A specific group of people identified as the intended audience for a product or campaign.
  6. A business model where a seller doesn't keep inventory but fulfills orders via a third party.
  7. Tailoring marketing messages and offers based on customer data.
  8. The identity of a company or product.
  9. The use of brain science to influence consumer behavior is highly sophisticated.
  10. The activities and strategies used to communicate a product or service to customers.
  11. Promoting a product or service through paid channels.
  12. A business or entity that offers similar products or services to the same target market as another business.
Down
  1. The unique benefits or values a product offers to customers.
  2. The process of influencing consumer behavior and persuading them to take action.
  3. Attracting and converting prospects into interested parties.
  4. Software and strategies for managing customer interactions and data.
  5. The strategic process of creating a specific perception of a brand or product in the minds of customers.
  6. Any interaction between a customer and a brand across channels.
  7. Open and honest communication about business practices and products
  8. A measure of the profitability of marketing activities.

20 Clues: The identity of a company or product. • A model that describes the customer journey. • Promoting a product or service through paid channels. • A seamless customer experience across multiple channels • A measure of the profitability of marketing activities. • The unique benefits or values a product offers to customers. • ...

LALA MARKETING 2025-09-05

LALA MARKETING crossword puzzle
Across
  1. Activities to communicate and promote a product
  2. A good or service that meets needs
  3. A person who buys or uses a product
  4. Creating and maintaining a brand image
  5. The perceived benefits compared to costs
  6. Setting the price of a product or service
  7. Finding and defining the target market or customer
  8. A company's business philosophy(market,product or customer focus)
Down
  1. The act of trading value between buyer and seller
  2. Meeting customers needs and expectations
  3. Revenue minus costs
  4. The process of planning and executing the conceptionconception
  5. The process of delivering products to consumers
  6. Paid communication through media to promote a product

14 Clues: Revenue minus costs • A good or service that meets needs • A person who buys or uses a product • Creating and maintaining a brand image • Meeting customers needs and expectations • The perceived benefits compared to costs • Setting the price of a product or service • Activities to communicate and promote a product • The process of delivering products to consumers • ...

Business Crossword 2013-05-16

Business Crossword crossword puzzle
Across
  1. When a customer tells other about the product and service being offered, whether good or bad.
  2. The general type and category, of product or services that a business sells or offers the customer.
  3. A business selling or performing a service such as a car wash, hair salons, and or nail salons.
  4. The moment or event that causes the customer to decide to purchase the product or service.
  5. A business selling products such as clothes and or auto products.
  6. The statistics about the area of where the business is located.
  7. One who purchases a product or a service that a business is selling.
Down
  1. The group of customers that one is trying to attract in order to sell the product.
  2. A complete overview of every aspect of business. Included info on the product or service.
  3. An act of meeting people and building relationships with them to help marketing your business.
  4. Mailing or emailing any advertisemnt, flyer, coupons, and etc. to a person's home of email address.
  5. A similar business selling similar products or services in a nearby location.

12 Clues: The statistics about the area of where the business is located. • A business selling products such as clothes and or auto products. • One who purchases a product or a service that a business is selling. • A similar business selling similar products or services in a nearby location. • ...

CX Week Crossword! 2024-10-04

CX Week Crossword! crossword puzzle
Across
  1. A customer's perception of a brand's quality and value.
  2. The process of understanding a customer's needs and wants.
  3. A visual representation of a customer journey.
  4. The process of turning customer feedback into actionable insights.
  5. A group of customers with similar characteristics.
  6. The act of going above and beyond for a customer.
  7. A customer's journey from awareness to advocacy.
  8. A customer's journey through a physical store.
  9. A customer's emotional connection to a brand.
  10. The process of collecting and analyzing customer data.
Down
  1. The act of resolving customer complaints in a timely and satisfactory manner.
  2. A customer's perception of a brand's reliability and trustworthiness.
  3. The study of human behavior in relation to products and services.
  4. A metric that measures customer satisfaction.
  5. A customer's journey through a digital channel.
  6. A customer's willingness to recommend a brand to others.
  7. A customer's overall impression of a brand.
  8. The feeling of being valued and understood.

18 Clues: A customer's overall impression of a brand. • The feeling of being valued and understood. • A metric that measures customer satisfaction. • A customer's emotional connection to a brand. • A visual representation of a customer journey. • A customer's journey through a physical store. • A customer's journey through a digital channel. • ...

Highland Bank & Minnesotans 2021-12-28

Highland Bank & Minnesotans crossword puzzle
Across
  1. soda to others
  2. those that go south for the winter
  3. you cannot have this on safe deposit box
  4. slang phrase to agree with someone
  5. refer this product when a customer has fraud on any consumer account
  6. casserole equivalent
  7. product to refer when a customer is consistently overdrawn
  8. saves time for businesses with lots of checks
  9. acronym for customer service expectations
Down
  1. can be domestic or international; online, in-person or phone
  2. state bird(joke); not a loon
  3. Monday after this event should be a holiday
  4. amount of posted POS transactions for Kasasa rewards
  5. word to express surprise, exhaustion, relief
  6. besides disclosures, what you give a customer when doing a product change
  7. duck duck __; not Minnesotan
  8. person to person electronic transfer;
  9. Vikings cheer
  10. saves customer postage and late fees

19 Clues: Vikings cheer • soda to others • casserole equivalent • state bird(joke); not a loon • duck duck __; not Minnesotan • those that go south for the winter • slang phrase to agree with someone • saves customer postage and late fees • person to person electronic transfer; • you cannot have this on safe deposit box • acronym for customer service expectations • ...

Business vocabulary basic 1 2022-01-13

Business vocabulary basic 1 crossword puzzle
Across
  1. kauppa
  2. tuote
  3. lasku
  4. maksaa (hinta)
  5. halpa
  6. mainos
  7. jono
  8. luotto
  9. markkinointi
  10. kallis
  11. kirjanpito
Down
  1. maksu
  2. myynti
  3. alennus
  4. tarjota, tarjous
  5. johtaja
  6. asiakas
  7. yritys
  8. hinta
  9. käteinen
  10. valikoima
  11. palvelu

22 Clues: jono • maksu • tuote • lasku • halpa • hinta • kauppa • myynti • yritys • mainos • luotto • kallis • alennus • johtaja • asiakas • palvelu • käteinen • valikoima • kirjanpito • markkinointi • maksaa (hinta) • tarjota, tarjous

Product or Service Viability 2025-07-15

Product or Service Viability crossword puzzle
Across
  1. The ability of a product or service to generate income above its costs.
  2. A method used to compare two versions of a product or strategy to see which performs better.
  3. The edge a product has that makes it stand out in a crowded market.
  4. A specific group of consumers a product is aimed to serve.
  5. The alignment of product features with customer needs and expectations.
  6. A detailed description of an ideal customer based on research and data.
  7. The ability of a business to grow without compromising efficiency or quality.
  8. The level of need or interest for a product within a target audience.
Down
  1. The process of distinguishing your product from competitors in the market.
  2. The highest price a customer is ready to spend on a product or service.
  3. Alternative solutions that aren’t direct substitutes but still compete for the customer’s attention.
  4. A statement that explains why a customer should choose your product over others.
  5. Estimating future revenue and costs to plan and manage growth.
  6. The company’s ability to deliver the product using its current capabilities and resources.
  7. Insights from users that help improve product features or service delivery.
  8. A limited release of a product to test market reactions before full deployment.
  9. The point at which total revenue equals total costs.

17 Clues: The point at which total revenue equals total costs. • A specific group of consumers a product is aimed to serve. • Estimating future revenue and costs to plan and manage growth. • The edge a product has that makes it stand out in a crowded market. • The level of need or interest for a product within a target audience. • ...

Dealing with complaints 2024-10-15

Dealing with complaints crossword puzzle
Across
  1. – Not polite or respectful.
  2. – Always supporting someone or something, like a company or friend.
  3. – Not showing or feeling anger or nervousness.
  4. – The feeling of being upset or annoyed because of something you cannot control.
  5. – The person in charge of a business or a team.
  6. – Money that is given back to a customer when a product or service is not good.
  7. – To say sorry for something.
  8. – A problem that causes difficulty or trouble.
  9. Time – The time a person has to wait to receive help or service.
  10. Service – Help or advice given to customers by a company.
Down
  1. – The ability to understand and share someone else's feelings.
  2. – Something that takes the place of another thing.
  3. – In a respectful or nice way.
  4. – A statement that something is wrong or not satisfactory.
  5. – Sending a bill or charging someone for a service.
  6. – To say or do something in reply to someone.
  7. – Something that is broken or in bad condition.
  8. – Clearly defined or identified; giving details.
  9. Quality – Something that is not made well or is not good enough.
  10. – To find an answer to a problem.

20 Clues: – Not polite or respectful. • – To say sorry for something. • – In a respectful or nice way. • – To find an answer to a problem. • – To say or do something in reply to someone. • – Not showing or feeling anger or nervousness. • – A problem that causes difficulty or trouble. • – The person in charge of a business or a team. • – Something that is broken or in bad condition. • ...

Selling Review 2024-03-06

Selling Review crossword puzzle
Across
  1. Questioning and listening are two things a salesperson needs to be skilled at to discover a customer's ________.
  2. Having a one on one sales conversation in an online setting through the aid of Livechats and Chatbots is an example of _________ marketing.
  3. The process of matching the characteristics of a product to customer needs and wants is known as ________ _______ ________.
  4. A salesperson can use videos, photographs, samples, pamphlets, or presentations to show the product to the customer when it is impractical to _______ the product.
  5. Any form of direct contact between a salesperson and a potential customer with the aim of selling a product or service
  6. A salesperson can use this type of closing strategy when a product is in short supply or when the price of an item will be going up in the near future. Salespeople should only use this strategy when the information they are giving customers is truthful.
  7. When a customer purchases items on a grocery list such as toilet paper, milk, and break, they are participating in what type of decision making?
  8. All of Becky's friends are getting nice purses for their birthdays. Becky bough a Kate Spade purse so she could fit in with her friends and carry a nice bag too. Becky's purchase can best be described as a(n) ________ buying motive.
  9. One of the purposes of establishing a relationship with a customer in the beginning of the selling process is to gain the customer's ___________.
  10. A type of selling that is very involved requiring a salesperson to spend a great deal of time with a buyer is ________ _______ selling.
Down
  1. Reassuring a customer of their wise buying decision, sending a thank you card, and or making a follow-up call to a customer are all strategies used to build ________ with customers after a sale.
  2. A description of a product characteristic; the product's basic, physical, or extended attributes
  3. Suggesting adding a phone case to a new phone purchase is an example of ________ _______.
  4. "It's cute, but I was really hoping to find a raincoat with a detachable hood." is an example of a _______ objection.
  5. The person who helps facilitate the sale and convince the buyer that the product/service is worth the exchange of their money
  6. Concerns, hesitations, doubts, or any other honest reason a customer has for not making a purchase.
  7. A customer says "I'm worried that this shirt will shrink." The salesperson's reply is "I promise it won't, it is made of material that does not shrink." What method of handling objections is the salesperson using?
  8. A common sales approach technique used when a customer is already showing interest in a particular product is called the ________ approach.
  9. A customer in a computer store says "I can't buy this software. I don't understand the instructions." The salesperson's reply is "Let's read over the directions together. What is the first direction you find confusing?" What method of handling objections is the salesperson using?
  10. The first contact between a customer and a salesperson
  11. The advantage provided to the customer as a result of using the product; the personal satisfaction a customer will get from a good or service.
  12. During a presentation, what is the maximum number of items a salesperson should show a customer at one time?

22 Clues: The first contact between a customer and a salesperson • Suggesting adding a phone case to a new phone purchase is an example of ________ _______. • A description of a product characteristic; the product's basic, physical, or extended attributes • Concerns, hesitations, doubts, or any other honest reason a customer has for not making a purchase. • ...

Crossword Puzzle - Customer Service Week 2024-10-02

Crossword Puzzle - Customer Service Week crossword puzzle
Across
  1. Effective dialogue between agent and customer (14)
  2. A customer’s opinion about a service or product (7)
  3. A professional must maintain this to serve well (9)
  4. Building a relationship with clients based on reliability (5)
  5. A type of training for call center agents (9)
  6. The act of addressing customer needs (6)
  7. Information gathered from clients about services (7)
  8. Working together towards a common goal (8)
  9. Quality of understanding and sharing feelings (7)
  10. Essential quality in high-pressure situations (8)
Down
  1. The backbone of a successful team (8)
  2. The type of feedback that helps improve services (8)
  3. Mutual respect and understanding in a team (9)
  4. Essential for effective communication (9)
  5. Assisting customers to achieve their goals (8)
  6. The process of resolving a customer's issue (8)
  7. Important trait for dealing with customers (8)
  8. Commitment to being responsible (14)
  9. An essential part of quality customer interactions (8)
  10. he state of being clear and concise (11)

20 Clues: Commitment to being responsible (14) • The backbone of a successful team (8) • The act of addressing customer needs (6) • he state of being clear and concise (11) • Essential for effective communication (9) • Working together towards a common goal (8) • A type of training for call center agents (9) • Mutual respect and understanding in a team (9) • ...

Digicel 2024-06-13

Digicel crossword puzzle
Across
  1. Industry of Digicel
  2. Bundle of services offered by Digicel
  3. here are some crossword clues focused on the topic of Digicel:
  4. Type of service provided by Digicel
  5. Assistance provided to customers
  6. Subscription option from Digicel
  7. Adding credit to a prepaid account
  8. Service for using phones abroad
  9. User of Digicel services
Down
  1. Service provided by Digicel
  2. Country where Digicel is headquartered
  3. Plan option from Digicel
  4. High-speed network technology
  5. Region where Digicel operates
  6. Card used in mobile phones
  7. Add credit to a prepaid plan
  8. System of connected devices Digicel uses
  9. Payment plan offered by Digicel
  10. Application for managing Digicel account
  11. Voice communication service
  12. Text messaging service

21 Clues: Industry of Digicel • Text messaging service • Plan option from Digicel • User of Digicel services • Card used in mobile phones • Service provided by Digicel • Voice communication service • Add credit to a prepaid plan • High-speed network technology • Region where Digicel operates • Payment plan offered by Digicel • Service for using phones abroad • Assistance provided to customers • ...

Customer Service 2025-06-03

Customer Service crossword puzzle
Across
  1. unfriendly and not liking something
  2. highly embarrassed
  3. really angry
  4. feeling angry because of something unfair
Down
  1. annoying in a way that causes a small amount of anger
  2. feeling uncomfortable in a situation
  3. look at someone angrily

7 Clues: really angry • highly embarrassed • look at someone angrily • unfriendly and not liking something • feeling uncomfortable in a situation • feeling angry because of something unfair • annoying in a way that causes a small amount of anger

customer service 2025-01-21

customer service crossword puzzle
Across
  1. Force Support Squadrom
  2. A state of being dedicated to a cause, activity, etc.
  3. Armed Force
  4. The combined action of a group, especially when effective and efficient
Down
  1. Action of helping or doing work for someone
  2. Lodging at Yokota
  3. Base

7 Clues: Base • Armed Force • Lodging at Yokota • Force Support Squadrom • Action of helping or doing work for someone • A state of being dedicated to a cause, activity, etc. • The combined action of a group, especially when effective and efficient

Customer service 2025-10-29

Customer service crossword puzzle
Across
  1. when customers keep coming back because they trust your service
  2. the act of helping or doing work for someone
  3. taking action before a problem even happens
  4. the confidence customers have in your service
Down
  1. staying calm even when customers are upset or confused
  2. building a friendly and trusting connection with someone
  3. understanding and sharing another person’s feelings

7 Clues: taking action before a problem even happens • the act of helping or doing work for someone • the confidence customers have in your service • understanding and sharing another person’s feelings • staying calm even when customers are upset or confused • building a friendly and trusting connection with someone • ...

What is quality？ 2025-07-14

What is quality？ crossword puzzle
Across
  1. delight creating positive surprise beyond customer expectations
  2. ease and speed of repairing a product
  3. no longer useful due to age or newer alternatives
  4. first time making a product correctly on the first attempt
  5. defects aiming to produce products with no flaws
  6. quality the impression of quality based on customer perception
  7. and feel the physical appearance and tactile experience of a product
  8. repairing or correcting a faulty product
  9. the visual appeal or style of a product
  10. how well something functions under normal use
  11. specific characteristics or functions of a product
  12. to specification products matching detailed design or technical requirements
  13. for money the balance between cost and quality for the customer
Down
  1. being uniform and reliable over time
  2. involvement engaging staff at all levels in quality improvement
  3. maintenance or support provided with a product
  4. meeting set standards or rules
  5. the ability of a product to perform without failure
  6. customer needs providing products or services that meet buyer demands
  7. of variation reducing differences or defects in a process
  8. failures or stoppages in product function
  9. hopes or assumptions about a product or service
  10. approval positive feedback or agreement from users
  11. Quality Management an organization-wide approach focused on long-term quality
  12. expectations what buyers assume or hope the product/service will provide
  13. imperfections that make a product unsatisfactory
  14. errors or flaws in a product or system
  15. durability the length of time a product performs before wearing out
  16. to go beyond expectations or requirements

29 Clues: meeting set standards or rules • being uniform and reliable over time • ease and speed of repairing a product • errors or flaws in a product or system • the visual appeal or style of a product • repairing or correcting a faulty product • failures or stoppages in product function • to go beyond expectations or requirements • how well something functions under normal use • ...

Costumer Service 2024-11-01

Costumer Service crossword puzzle
Across
  1. Assistance or help provided to customers to ensure their needs are met.
  2. The process of finding solutions to difficult or complex issues in customer service.
  3. The ability to react quickly and positively to customer requests and concerns.
  4. The standard of something as measured against other things of a similar kind; excellence in service.
  5. The quality of being clear and easy to understand in communication with customers.
  6. The firm belief in the reliability, truth, or ability of a service provider.
  7. Information or reactions provided by customers regarding their experience or satisfaction.
  8. The action of helping or doing work for someone, particularly in a customer context.
Down
  1. The process of exchanging information or expressing ideas effectively.
  2. A strong feeling of support or allegiance to a brand or service provider.
  3. The feeling of pleasure or contentment that comes from meeting expectations.
  4. The ability to understand and share the feelings of another.

12 Clues: The ability to understand and share the feelings of another. • The process of exchanging information or expressing ideas effectively. • Assistance or help provided to customers to ensure their needs are met. • A strong feeling of support or allegiance to a brand or service provider. • The feeling of pleasure or contentment that comes from meeting expectations. • ...

Costumer Service 2024-11-01

Costumer Service crossword puzzle
Across
  1. The action of helping or doing work for someone, particularly in a customer context.
  2. Assistance or help provided to customers to ensure their needs are met.
  3. The firm belief in the reliability, truth, or ability of a service provider.
  4. Information or reactions provided by customers regarding their experience or satisfaction.
  5. The ability to react quickly and positively to customer requests and concerns.
  6. The standard of something as measured against other things of a similar kind; excellence in service.
  7. A strong feeling of support or allegiance to a brand or service provider.
  8. The process of exchanging information or expressing ideas effectively.
Down
  1. The feeling of pleasure or contentment that comes from meeting expectations.
  2. The ability to understand and share the feelings of another.
  3. The process of finding solutions to difficult or complex issues in customer service.
  4. The quality of being clear and easy to understand in communication with customers.

12 Clues: The ability to understand and share the feelings of another. • The process of exchanging information or expressing ideas effectively. • Assistance or help provided to customers to ensure their needs are met. • A strong feeling of support or allegiance to a brand or service provider. • The feeling of pleasure or contentment that comes from meeting expectations. • ...

LASHMA Puzzle 2022-10-31

LASHMA Puzzle crossword puzzle
Across
  1. charley
  2. CIN
  3. bossman
  4. Thinking
  5. mama
  6. Voucher
  7. HMO
  8. ekosha
  9. green
  10. data
  11. groundfloor
  12. Admin
Down
  1. Chelsea
  2. Claims
  3. LSHS
  4. receipt
  5. crowdfunding
  6. Abstract
  7. prognosis
  8. Roma
  9. Goodman

21 Clues: CIN • HMO • LSHS • mama • Roma • data • green • Admin • Claims • ekosha • Chelsea • charley • receipt • bossman • Voucher • Goodman • Abstract • Thinking • prognosis • groundfloor • crowdfunding

CX Week Crossword! 2024-10-04

CX Week Crossword! crossword puzzle
Across
  1. A customer's perception of a brand's quality and value.
  2. The process of understanding a customer's needs and wants.
  3. A visual representation of a customer journey.
  4. The process of turning customer feedback into actionable insights.
  5. A group of customers with similar characteristics.
  6. The act of going above and beyond for a customer.
  7. A customer's journey from awareness to advocacy.
  8. A customer's journey through a physical store.
  9. A customer's emotional connection to a brand.
  10. The process of collecting and analyzing customer data.
Down
  1. The act of resolving customer complaints in a timely and satisfactory manner.
  2. A customer's perception of a brand's reliability and trustworthiness.
  3. The study of human behavior in relation to products and services.
  4. A metric that measures customer satisfaction.
  5. A customer's journey through a digital channel.
  6. A customer's willingness to recommend a brand to others.
  7. A customer's overall impression of a brand.
  8. The feeling of being valued and understood.

18 Clues: A customer's overall impression of a brand. • The feeling of being valued and understood. • A metric that measures customer satisfaction. • A customer's emotional connection to a brand. • A visual representation of a customer journey. • A customer's journey through a physical store. • A customer's journey through a digital channel. • ...

Customer service 2022-10-11

Customer service crossword puzzle
Across
  1. Customers want these to be met
  2. Every customer has these
  3. some customers hunt for these
  4. This customer type keeps coming back
Down
  1. These customers buy the products
  2. these customers work for the same company
  3. needs and expectations come before this

7 Clues: Every customer has these • some customers hunt for these • Customers want these to be met • These customers buy the products • This customer type keeps coming back • needs and expectations come before this • these customers work for the same company

customer service 2022-10-26

customer service crossword puzzle
Across
  1. complaints
  2. satisfaction
  3. satisfaction
  4. procedure
  5. procedure
Down
  1. strategy
  2. service
  3. care
  4. customer
  5. products

10 Clues: care • service • strategy • customer • products • procedure • procedure • complaints • satisfaction • satisfaction

Customer Service 2023-12-07

Customer Service crossword puzzle
Across
  1. do we want to add to our customer relationships?
  2. to do the best job possible for the bank and its customers
Down
  1. what way should we address our customers?
  2. Service/ How do we add value to customer relationships?
  3. many times should we use the customer's name during conversation?
  4. them/What should we do for every customer every time?
  5. listening/What communication skill includes making eye contact?

7 Clues: what way should we address our customers? • do we want to add to our customer relationships? • them/What should we do for every customer every time? • Service/ How do we add value to customer relationships? • to do the best job possible for the bank and its customers • listening/What communication skill includes making eye contact? • ...

SERVICE CROSSWORD 2022-11-06

SERVICE CROSSWORD crossword puzzle
Across
  1. Colleagues shape in the banking hall
  2. Where colleagues will sit and serve customers.
  3. top GCD measures
  4. Another top marker on GCD measures
  5. Cash Where majority business customers will do their banking in branch.
  6. When a customer doesn't find it hard to bank with us.
  7. How long a customer is in branch without getting served.
  8. When a customer has a question about banking.
Down
  1. When a customer gets seen right away.
  2. Customers may recieve this after being served in branch
  3. Somewhere a customer can withdraw cash.
  4. End of a transaction
  5. When we go above and beyond for customers
  6. When a customer feels appreciated and respected during their visit.
  7. Self service that deposits money.

15 Clues: top GCD measures • End of a transaction • Self service that deposits money. • Another top marker on GCD measures • Colleagues shape in the banking hall • When a customer gets seen right away. • Somewhere a customer can withdraw cash. • When we go above and beyond for customers • When a customer has a question about banking. • Where colleagues will sit and serve customers. • ...

CUSTOMER SERVICE 2022-03-28

CUSTOMER SERVICE crossword puzzle
Across
  1. CLIENTE
  2. ASISTENCIA/AYUDA
  3. representante servicio al cliente
  4. atencion personal
  5. CENTRO DE ATENCION AL CLIENTE
Down
  1. SERVICIO
  2. atencion telefonica

7 Clues: CLIENTE • SERVICIO • ASISTENCIA/AYUDA • atencion personal • atencion telefonica • CENTRO DE ATENCION AL CLIENTE • representante servicio al cliente

Customer Service 2024-07-29

Customer Service crossword puzzle
Across
  1. __ is created when customer continues to come back to your shop or restaurant
  2. _____ approach is used to encourage customer to be interested in your product
  3. Being _____ is one characteristics of quality customer service
  4. ____ sale is when customers make purchase for their products.
Down
  1. __what business tends to do to make customer feel happy and satisfied.
  2. ______ process is about helping customer decide on a purchase.
  3. staff must be able to handle customer _____ patiently.

7 Clues: staff must be able to handle customer _____ patiently. • ____ sale is when customers make purchase for their products. • ______ process is about helping customer decide on a purchase. • Being _____ is one characteristics of quality customer service • __what business tends to do to make customer feel happy and satisfied. • ...

EPUD Mandatory Fun 2024-01-03

EPUD Mandatory Fun crossword puzzle
Across
  1. ____, reliable, low cost power
  2. ____owned
  3. Our billing system
  4. Smart ___
  5. ___ Trimmer
  6. Short mountain intern
Down
  1. What we supply
  2. ___ transformers
  3. Ping pong champion
  4. Customer ___
  5. ___ shop
  6. Where you work

12 Clues: ___ shop • ____owned • Smart ___ • ___ Trimmer • Customer ___ • What we supply • Where you work • ___ transformers • Ping pong champion • Our billing system • Short mountain intern • ____, reliable, low cost power

Les Professions 2020-08-31

Les Professions crossword puzzle
Across
  1. journalist
  2. soldier
  3. doctor
  4. chef
  5. waiter
  6. teacher
  7. plumber
  8. beautician
  9. pediatrician
Down
  1. mechanic
  2. dentist
  3. pilot
  4. lawyer
  5. vet
  6. hairdresser
  7. artist
  8. mailman
  9. de clientele, customer service rep

18 Clues: vet • chef • pilot • lawyer • doctor • waiter • artist • dentist • soldier • teacher • mailman • plumber • mechanic • journalist • beautician • hairdresser • pediatrician • de clientele, customer service rep

Vocational Vocab P3 2022-02-24

Vocational Vocab P3 crossword puzzle
Across
  1. promotional material
  2. exit
  3. customer service
  4. storemanager
  5. aisle
  6. stocking shelves
  7. form
  8. delivery
  9. contact details
  10. boxes
  11. stairs
  12. check-out
  13. merchandise
  14. item
  15. bargain
  16. warranty
  17. sales representative
  18. department
  19. shop window
  20. lefthandside
Down
  1. restroom
  2. cashier
  3. straight ahead
  4. stockroom
  5. clearance
  6. main entrance
  7. receipt
  8. escalator
  9. elevator
  10. complaints
  11. customer
  12. discount
  13. wallpaper
  14. opposite
  15. sales assistant
  16. complain
  17. shelves

37 Clues: exit • form • item • aisle • boxes • stairs • cashier • receipt • bargain • shelves • restroom • delivery • elevator • customer • discount • opposite • warranty • complain • stockroom • clearance • escalator • check-out • wallpaper • complaints • department • merchandise • shop window • storemanager • lefthandside • main entrance • straight ahead • contact details • sales assistant • customer service • stocking shelves • promotional material • ...

Restaurant 2024-09-12

Restaurant crossword puzzle
Across
  1. lasku
  2. course pääruoka
  3. ruokalaji
  4. ruokalista
  5. tilaus
  6. virvoitusjuoma
  7. varaus
Down
  1. hygienia
  2. asiakas
  3. alkuruoka
  4. jälkiruoka
  5. aterimet
  6. tarjoilija
  7. palvelu
  8. kokki
  9. tippi

16 Clues: lasku • kokki • tippi • tilaus • varaus • asiakas • palvelu • hygienia • aterimet • alkuruoka • ruokalaji • jälkiruoka • ruokalista • tarjoilija • virvoitusjuoma • course pääruoka

Chapter 2 2024-02-05

Chapter 2 crossword puzzle
Across
  1. group of consumers within a larger market who share one or more characteristics
  2. point of sales at which all of the expenses are covered
  3. an attempt to appeal to a large, general group of consumers
  4. the value of the next best alternative that you pass up when making a choice
  5. the capability to produce products or services more efficiently and economically than the competition
  6. a specific group of consumers a business wants to reach
Down
  1. purchases made by consumers with little thought
  2. the value people believe they receive from a product or service
  3. a focus on satisfying customer needs
  4. purchases based on consumer loyalty to a particular brand or product
  5. all of the consumers who will purchase a product or service
  6. difference between customer expectations and actual service received
  7. rate of which companies produce goods and services in relation to the amount of materials and number of employees utilized
  8. a business culture that communicates values through high performance and excellent customer service
  9. purchases based on careful thought and sound reasoning

15 Clues: a focus on satisfying customer needs • purchases made by consumers with little thought • purchases based on careful thought and sound reasoning • point of sales at which all of the expenses are covered • a specific group of consumers a business wants to reach • an attempt to appeal to a large, general group of consumers • ...

Gilded Age Crossword 2018-11-18

Gilded Age Crossword crossword puzzle
Across
  1. nosy journalist
  2. service from customers
  3. standards for construction
  4. one who wants to vote
  5. service to help
  6. act to break up monopolies
  7. customer service
Down
  1. lady who helped people feel poor
  2. ground gaining
  3. country going sober
  4. worthiness
  5. idea from state beggining with W
  6. trade between states
  7. green lady who shows freedom
  8. bring something back

15 Clues: worthiness • ground gaining • nosy journalist • service to help • customer service • country going sober • trade between states • bring something back • one who wants to vote • service from customers • standards for construction • act to break up monopolies • green lady who shows freedom • lady who helped people feel poor • idea from state beggining with W

Business words 2024-10-03

Business words crossword puzzle
Across
  1. monipuolistaminen
  2. Voitto
  3. talous
  4. Velka
  5. Raha
  6. Markkinointi
  7. Roi
  8. kassavirta
Down
  1. nämä
  2. sidosryhmä
  3. Toimittaa
  4. skaalautuvuus
  5. Asiakas
  6. pääoma
  7. Palvelu
  8. Oma pääoma

16 Clues: Roi • nämä • Raha • Velka • Voitto • talous • pääoma • Asiakas • Palvelu • Toimittaa • sidosryhmä • kassavirta • Oma pääoma • Markkinointi • skaalautuvuus • monipuolistaminen

Marketing Entrepreneurship 2019-05-19

Marketing Entrepreneurship crossword puzzle
Across
  1. you can see and touch
  2. a graphic mark or emblem used to aid and promote public recognition
  3. takes existing products or services and changes some aspect of them, such as features, size, or pricing
  4. one who organizes, manages, and assumes the risks of a business or enterprise
  5. comes up with ideas for entirely new products and services
  6. a catchy tune that contains lyrics that promote a product
  7. what the customer pays for the product or service
Down
  1. a short memorable phrase to remind the customer of a product
  2. all methods of communication from the marketer to the customer
  3. market a group of customers that the business is aiming for
  4. an item that satisfies a need or want
  5. provide information
  6. provided for you by other people
  7. the amount you are making after subtracting the production cost from the selling price
  8. how and where the customer buys the product or service

15 Clues: provide information • you can see and touch • provided for you by other people • an item that satisfies a need or want • what the customer pays for the product or service • how and where the customer buys the product or service • a catchy tune that contains lyrics that promote a product • comes up with ideas for entirely new products and services • ...

Mission Possible 2025-09-24

Mission Possible crossword puzzle
Across
  1. customer wants their program back
  2. can't afford, don't want, doesn't see value
  3. awkward silence (2 words)
  4. angry customer wants to speak to "the manager"(2 words)
  5. leave a memo/write notes
  6. gain intel
  7. process of learning skills
  8. devices used to perform tasks
  9. celebratory hand slap (2 words)
  10. ACH & CC platform to secure line
  11. to continue hold onto keep
  12. what learning leads to
Down
  1. ability to respond effectively without interruption focused attention (2 words)
  2. customer concern needs assistance
  3. a warm friendly opening
  4. platform used to locate record for customer
  5. answer to a question
  6. performance of duties
  7. checking eligibility
  8. acknowledgment of achievement
  9. a general summary
  10. positive remark expression of praise
  11. acquire achieve or attain
  12. express gratitude

24 Clues: gain intel • a general summary • express gratitude • answer to a question • checking eligibility • performance of duties • what learning leads to • a warm friendly opening • leave a memo/write notes • awkward silence (2 words) • acquire achieve or attain • process of learning skills • to continue hold onto keep • acknowledgment of achievement • devices used to perform tasks • ...

Customer Service Mindset Puzzle 2022-05-05

Customer Service Mindset Puzzle crossword puzzle
Across
  1. Happy Customers
  2. Good Service is Required
  3. Being Kind and Respectful
  4. customers dissatisfaction
  5. Any Advantage
Down
  1. People who buy goods&services
  2. Any Paid form of promotion
  3. Finishing A Task quickly
  4. Correct
  5. Something Required

10 Clues: Correct • Any Advantage • Happy Customers • Something Required • Good Service is Required • Finishing A Task quickly • Being Kind and Respectful • customers dissatisfaction • Any Paid form of promotion • People who buy goods&services

Customer Service 2021-04-19

Customer Service crossword puzzle
Across
  1. People who come in for help
  2. Be welcoming and...
  3. Non-verbal communication
  4. Finding out what your customer needs
Down
  1. Keep your office and desk hygienic and neat
  2. It is important to keep this
  3. People know you are listening if you maintain this

7 Clues: Be welcoming and... • Non-verbal communication • People who come in for help • It is important to keep this • Finding out what your customer needs • Keep your office and desk hygienic and neat • People know you are listening if you maintain this

Customer Service 2015-02-03

Customer Service crossword puzzle
Across
  1. The law gives these to customers
  2. The feeling customers get when they are happy with the customer service
  3. Building up repeat business is an example of this
  4. Another word for customer requirements
Down
  1. A good first _ _ _ _ _ _ _ _ _ _ is important when dealing with customers
  2. The different ways we interact with our customers
  3. Hopes for good customer service

7 Clues: Hopes for good customer service • The law gives these to customers • Another word for customer requirements • The different ways we interact with our customers • Building up repeat business is an example of this • The feeling customers get when they are happy with the customer service • A good first _ _ _ _ _ _ _ _ _ _ is important when dealing with customers

Customer service 2023-08-07

Customer service crossword puzzle
Across
  1. If you need a quick response you can also contact them by ... media such as Facebook.
  2. Companies provide different ways to ... with customers.
  3. There are many communication ... today for example instagram, chat, etc.
Down
  1. Customers have the opportunity to make a ... of a product that doesn't work.
  2. If noboby offers you a ..., you can contact Customer Support.
  3. Customers can ... companies by email, phone, etc.
  4. If you have a ... about a product or you want to ... a problem, phone immediately.

7 Clues: Customers can ... companies by email, phone, etc. • Companies provide different ways to ... with customers. • If noboby offers you a ..., you can contact Customer Support. • There are many communication ... today for example instagram, chat, etc. • Customers have the opportunity to make a ... of a product that doesn't work. • ...

Customer Service 2023-10-24

Customer Service crossword puzzle
Across
  1. The shared values, attitudes, behaviors, and standards that make up a work environment.
  2. ___________service = Consistent Results
  3. Being purposeful and deliberate in everything we do
  4. Service_________ is our capacity to fix an unhappy customer's issue using customer service
Down
  1. What binds the organization or business together
  2. Putting action to our service philosophies
  3. Anywhere our brand interact with a member or guest

7 Clues: ___________service = Consistent Results • Putting action to our service philosophies • What binds the organization or business together • Anywhere our brand interact with a member or guest • Being purposeful and deliberate in everything we do • The shared values, attitudes, behaviors, and standards that make up a work environment. • ...

Customer service 2024-09-25

Customer service crossword puzzle
Across
  1. Saya adalah orang yang datang ke toko untuk membeli barang. Siapakah saya?**
  2. Saya sering ditanya, "Apa yang bisa saya bantu?" Siapakah saya?**
  3. Saya membayar dengan uang tunai atau kartu saat bertransaksi. Siapakah saya?**
  4. setia Saya datang kembali ke toko karena puas dengan produk sebelumnya. Siapakah saya?**
  5. merek Saya memberikan rekomendasi kepada teman tentang produk yang bagus. Siapakah saya?**
Down
  1. Saya memberikan feedback setelah membeli produk. Siapakah saya?**
  2. memegang kupon diskon saat berbelanja. Siapakah saya?**
  3. tidak puas Saya sering mengeluh tentang layanan yang buruk. Siapakah saya?**
  4. pembeli Saya ingin mengetahui lebih banyak tentang produk sebelum membeli. Siapakah saya?**
  5. Saya menggunakan kartu loyalitas untuk mendapatkan poin. Siapakah saya?**

10 Clues: memegang kupon diskon saat berbelanja. Siapakah saya?** • Saya memberikan feedback setelah membeli produk. Siapakah saya?** • Saya sering ditanya, "Apa yang bisa saya bantu?" Siapakah saya?** • Saya menggunakan kartu loyalitas untuk mendapatkan poin. Siapakah saya?** • Saya adalah orang yang datang ke toko untuk membeli barang. Siapakah saya?** • ...

Customer Service 2024-08-01

Customer Service crossword puzzle
Across
  1. customer expect you to take ___________
  2. necessary when handling difficult customers
  3. non-verbal ____ / body language
  4. A must-have to be awesome at customer service
Down
  1. 'positive ________'
  2. crucial in customer service
  3. Effective __________

7 Clues: 'positive ________' • Effective __________ • crucial in customer service • non-verbal ____ / body language • customer expect you to take ___________ • necessary when handling difficult customers • A must-have to be awesome at customer service

Celebrating Customer Experience Day! 2020-09-23

Celebrating Customer Experience Day! crossword puzzle
Across
  1. A single question survey that asks a customer how likely they are to recommend a company
  2. Interactions with a customer that add value to their experience achieve better outcomes
  3. A fundamental change of mindset focused on the customer
  4. A visual representation of how a member interacts with a business
  5. The emotions customers feel overall towards a brand
  6. Interpretation of trends in customer data
  7. Process of solving problems using human design talents
  8. A preliminary idea for a product, service, commodity
  9. Art of describing experiences through the lens of the customer in order to have empathy
Down
  1. A demographically diverse group of people used to study reactions to potential solutions
  2. An instrument to solicit feedback on a particular set of experiences
  3. A focus on doing business that creates a positive experience every single time
  4. Ability to understand and share the feelings of a customer
  5. A fictional user profile used to develop a user experience
  6. Information returned by a customer regarding their feelings, perceptions, attitudes
  7. An approach to innovation that puts the focus on the end user or customer
  8. Customer dedication to a brand that excels at customer experience

17 Clues: Interpretation of trends in customer data • The emotions customers feel overall towards a brand • A preliminary idea for a product, service, commodity • Process of solving problems using human design talents • A fundamental change of mindset focused on the customer • Ability to understand and share the feelings of a customer • ...

IT Coffee Break - Vocabulary 2015-12-08

IT Coffee Break - Vocabulary crossword puzzle
Across
  1. A general commitment, direction, or intention and is formally stated by top management
  2. Operation Governance Management System Documentation
  3. OG
  4. a dedicated process dealing with Service Requests
  5. ITIL
  6. example: reset a password
  7. interruption to an IT service
  8. replacement for HEAT
Down
  1. Describes the sequence, methods, and responsibilities for processes and provides information how to perform processes consistently
  2. a string of characters that must be supplied by a user in order to gain access to a computer system or its data
  3. OLA
  4. Service Level Agreement
  5. IT provides service by facilitating the outcome the customer wants to achieve, without the need for the customer to own the specific costs and risks.
  6. also called Request Management
  7. example: failure of configuration item
  8. a means to conduct process improvement with IT department
  9. Step-by-step details for performing tasks within a procedure
  10. formal request from a user for something to be provided
  11. Information Technology Action Item List
  12. Provides a framework and common vocabulary for IT Service Management

20 Clues: OG • OLA • ITIL • replacement for HEAT • Service Level Agreement • example: reset a password • interruption to an IT service • also called Request Management • example: failure of configuration item • Information Technology Action Item List • a dedicated process dealing with Service Requests • Operation Governance Management System Documentation • ...