customer service Crossword Puzzles
Defining Customer Service 2023-12-27
Across
- Our customers share with us _______ information. We must keep this information to ourselves.
- In everything we do, we will always display a positive ___________.
- More than anything else, our customers expect _________.
- Reports, deadlines, promises, meetings, appointments, and projects require __________.
- We hold ourselves to a higher standard. We expect excellence. We are ________.
- Great teams give 100% ______ all the time.
Down
- Customers ask questions, they expect answers. ________ is power.
- Customers make decisions based on ________. We will create a professional, business-like image at all times.
- We will take responsibility for our actions and be held _________ for the service we provide.
- Our fellow coworkers are more than just people we work with. ___________ makes the dream work.
10 Clues: Great teams give 100% ______ all the time. • More than anything else, our customers expect _________. • Customers ask questions, they expect answers. ________ is power. • In everything we do, we will always display a positive ___________. • We hold ourselves to a higher standard. We expect excellence. We are ________. • ...
Q4 P&C Crossword 2022-12-02
Across
- Customers who rate us as a 9-10 based on their likelihood to recommend us to friends or family
- why legal verification updates were made
- ability to understand and be aware of the feelings and thoughts of other people. Top Customer Service behavior.
- The Mailbox Router requires _____ digit policy number excluding the state code for timely processing of Property documents.
- How we obtain customer feedback
- rate revision taking place on 12/16/2022 with emphasis on Emergency Road Service updates
- Refers to the ability of a company or product to keep its customers over a specified period of time
Down
- Company recognition portal on HoraceScope
- Distinctive Service Pillar, providing visibility throughout the process that informs the customer about the progress
- Distinctive Service pillar - delivering the service completely and accurately
- ______ should be provided at the start of the call. "I would be happy to help you!"
- what program do you use to submit New Agent Change requests?
- ______ four digits of SSN#, First and Last Name, DOB, Address, Phone #, Email Address, and verification question are required to legally verify customers.
- a new address must be obtained when removing a ______ driver
14 Clues: How we obtain customer feedback • why legal verification updates were made • Company recognition portal on HoraceScope • what program do you use to submit New Agent Change requests? • a new address must be obtained when removing a ______ driver • Distinctive Service pillar - delivering the service completely and accurately • ...
Mrs Hallers Beast Class 2023-05-01
Across
- customer = returns on regular basis
- or personal satisfaction that customer gets, Benefit
- logical reason for buying a product, rational
- additional merchandise, suggestion selling
- customers do to indicate readiness to buy, buying signals
- of other people who might buy, referral
- average person can understand, layman’s terms
- Decision = when customer makes decision quickly
- the customer = approach
- or hesitations, or doubts to buy, objections
- sales method, get interest by involving the customer
- of Sale, POS
- for buying motives that are communicated nonverbally, observing
Down
- Call = random without leads
- should be translated into benefits
- sale = decided customer Suggestion Selling, when done properly saves time and money
- physical attributes of the product, Feature
- over telephone, telemarketing
- of closes: trial, which, direct, service, standing room only
- ready for face-to-face selling situation, preapproach Looking for new customers = prospecting
- reasons not to buy, excuses
- associated with a product = emotional
- is another name for looking for customers or leads
- effort to close a sale, trial
- of recording a sale and presenting the customer with proof of payment = sales transaction
- = helps get referrals
26 Clues: of Sale, POS • = helps get referrals • the customer = approach • Call = random without leads • reasons not to buy, excuses • over telephone, telemarketing • effort to close a sale, trial • should be translated into benefits • customer = returns on regular basis • associated with a product = emotional • of other people who might buy, referral • ...
Customer Service Week 2020-10-06
Across
- Lend a hand
- The ____ before the storm
- What is a friendly relationship
- There is no I in ____
- The transfer of information
- To solve a problem you find a____
- Someone who pays for goods or services
Down
- The act of giving hope pr support to someone
- Hear with intention
- Settlement of differences
10 Clues: Lend a hand • Hear with intention • There is no I in ____ • The ____ before the storm • Settlement of differences • The transfer of information • What is a friendly relationship • To solve a problem you find a____ • Someone who pays for goods or services • The act of giving hope pr support to someone
Customer service mindset 2022-05-04
Across
- A measure of how well a business has met its customers expectations
- a customer expressing their satisfaction
- having an advantage
- Someone who gives you business
- something being correct
- being respectful
Down
- The belief that providing customers with excellent service should be a business's top priority
- ability to accomplish something in a small amount of time and effort
- something that is essential
- presentation of a goods, service or idea
10 Clues: being respectful • having an advantage • something being correct • something that is essential • Someone who gives you business • a customer expressing their satisfaction • presentation of a goods, service or idea • A measure of how well a business has met its customers expectations • ability to accomplish something in a small amount of time and effort • ...
Acronyms 2021-05-27
Across
- Health Insurance Portability and Accountability Act
- National Council for prescription drug programs
- Cardholder identification number
- Text telephone
- Bank identification number
- Prior authorization
- California children's services
- Interactive predictive dialer software
- Fraud, waste, and abuse
- Authorized representative
- Drug use review
- Magellan Medicaid Administration, Inc.
- Electronic prior authorization
- Clinical decision module
- Customer service representative
- Beneficiary identification card
Down
- Genetically handicapped persons program
- National provider identifier
- Drug lookup tool
- Category, type, response indicator
- Notice of action
- Customer service center
- Program integrity plan
- Social security administration
- Interactive voice response
- Special investigations unit
- Family planning access, care, and treatment
- Department of health care services
- Real time eligibility
- Magellan application portfolio
- Coordination of benefits
- Contract drug list
32 Clues: Text telephone • Drug use review • Drug lookup tool • Notice of action • Contract drug list • Prior authorization • Real time eligibility • Program integrity plan • Customer service center • Fraud, waste, and abuse • Clinical decision module • Coordination of benefits • Authorized representative • Bank identification number • Interactive voice response • Special investigations unit • ...
Marketing 2021-04-26
Across
- reduce the cost
- which is in fashion
- creation
- advantageous purchase
- Price at which the good or service will be paid by the final consumer
- Techniques for presenting goods
Down
- buyer
- rivalry between several agents
- new creation
- display
- bluid customer loyalty
- soldes
- text
- product
14 Clues: text • buyer • soldes • display • product • creation • new creation • reduce the cost • which is in fashion • advantageous purchase • bluid customer loyalty • rivalry between several agents • Techniques for presenting goods • Price at which the good or service will be paid by the final consumer
SE Marketing Chapter 2 2024-02-22
Across
- the capability to produce products or services more efficiently and economically than the competition
- an attempt to appeal to a large, general group of consumers
- when consumers spend with little thought during emotional highs or lows
- keeping the focus on satisfying customer needs; requires maintaining important relationships with customers
- rate at which companies produce goods or services in relation to the amount of materials and number of employees utilized
- the percentage of total sales of a product or service that a company expects to capture in relation to its competitors
- a specific group of consumers a business wants to reach
Down
- value of the next best alternative that you pass up when making a choice
- a group of consumers within a larger market who share one or more characteristics
- a culture that communicates values through high performance and excellent customer service
- minimum sales required to cover all of the expenses of organizing, promoting, and running the event
- all of the consumers who will purchase a product or service
- the difference between customer expectations and the service that is actually received
- when consumers recognize needs and wants, assess their priorities and budget, conduct research, compare alternatives, and then make purchases based on careful thought and sound reasoning
- the value people believe they receive from a product or service
- purchases based on consumer loyalty to a particular brand or product
16 Clues: a specific group of consumers a business wants to reach • an attempt to appeal to a large, general group of consumers • all of the consumers who will purchase a product or service • the value people believe they receive from a product or service • purchases based on consumer loyalty to a particular brand or product • ...
Crossword Puzzle 2020-10-21
Across
- MEASURES, six abd final concept of TQM
- FOCUS, Organization engages, manages and develops your workforce
- Personal actions guide and sustain your organization
- ACTIVITIES, Billing errors, sales per square feet, engineering changes, and activity time
- Product look, feels sounds, tastes, or smells and squite objectives
- Product outcomes
- MANAGEMENT, Design its work systems
- Performance measurements as used to achieve one or more
- IMPROVEMENT, Defect sources, process trends, and defects prevention
- ASSESSMENT, Meeting value-added objectives
Down
- One of the seven basic characteristics is used to measure the performance of a particular process or function
- FOCUS, Customer for long-term marketplace success
- Assess how well a process is doing
- Number of non-comformance in the output
- Service activity
- PLANNING, Develops strategic objectives and action plan
- Business organizations have some measurements in place that can be adopt for TQM
- Reduce variation
- ACTIVITIES, defects per million, inventory turns, and in time delivery
- MEASUREMENT, Measured is frequently asked by managers and teams
20 Clues: Service activity • Reduce variation • Product outcomes • Assess how well a process is doing • MANAGEMENT, Design its work systems • MEASURES, six abd final concept of TQM • Number of non-comformance in the output • ASSESSMENT, Meeting value-added objectives • FOCUS, Customer for long-term marketplace success • Personal actions guide and sustain your organization • ...
Marketing Vocabulary 2021-10-07
Across
- Type of social media marketing that uses endorsements and product mentions from influencers–individuals who have a dedicated social following and are viewed as experts within their niche
- information about reactions to a product, which is used as a basis for improvement.
- marketing of products that are presumed to be environmentally safe
- Standalone web page that potential customers can arrive at when they click through from an email, ad, or other digital location
- ongoing relationship between you and your customer, manifesting itself by how willing a customer is to engage with and repeatedly purchase from company
- process of making a product or service accessible for use or consumption by a consumer
- entire set of activities, which communicate the product, brand, or service to the user
- Another term for consumer
- platform where vendors can come together to sell their products or services to a curated customer base
- website that provides an online exchange of information between people about a travel experience
Down
- the amount of a commodity, product, or service available and the desire of buyers for it, considered as factors regulating its price
- Marketing method that attracts customers by creating valuable content and experiences tailored to them
- type of email that informs your audience of the latest news, tips, or updates about your product or company
- delivering individualized content to recipients
- reflection of how a customer feels about your company
15 Clues: Another term for consumer • delivering individualized content to recipients • reflection of how a customer feels about your company • marketing of products that are presumed to be environmentally safe • information about reactions to a product, which is used as a basis for improvement. • ...
Business words 2024-10-03
Across
- myynti
- tuote
- palvelu
- innovaatio
- budjetti
- asiakas
- suunnitelma
Down
- liikevaihto
- palvelu
- arvo
- strategia
- kustannus
- brändi
- yritys
- voitto
15 Clues: arvo • tuote • myynti • brändi • yritys • voitto • palvelu • palvelu • asiakas • budjetti • strategia • kustannus • innovaatio • liikevaihto • suunnitelma
GROWTHAFRICA 2020-08-06
Across
- buys goods or services from a shop or business
- usually given by customers
- offering similar product/service
- GrowthAfrica employee
- series of actions/ steps taken to achieve
- cost related to asset purchase
- voyage
- charged on a loan
- one of three core components of revenue
- objective
- involving loans and deposits
Down
- sets up a business, taking on financial risks in the hope of profit.
- look to the future
- to study or examine
- benefit derived by a customer
- strengths, threats,etc
- political, economic,etc
- promoting and selling products or services
- like COVID, Spanish Flu
- type of cost
- the frustrations of a customer simply trying to satisfy an underlying need
21 Clues: voyage • objective • type of cost • charged on a loan • look to the future • to study or examine • GrowthAfrica employee • strengths, threats,etc • political, economic,etc • like COVID, Spanish Flu • usually given by customers • involving loans and deposits • benefit derived by a customer • cost related to asset purchase • offering similar product/service • ...
Business 101 2021-01-14
Across
- ความเสี่ยง ความไม่แน่นอน
- การดำเนินงานเพื่อสร้างและแลกเปลี่ยนสินค้าที่สามารถตอบสนองต่อความต้องการของลูกค้า
- คุณลักษณะของความต้องการที่อาจจะไม่ได้เปิดเผยชัดเจน
- คุณค่าหรือประโยชน์ที่เกิดขึ้นหรือที่ลูกค้าได้รับจากธุรกิจ
- ผู้มีส่วนได้ส่วนเสียกับกิจการ
- ผู้ที่ต้องการสินค้าขององค์กร
- ความเปลี่ยนแปลง
- ต้นแบบแนวคิด แบบจำลอง ภาพจำลอง
Down
- คุณลักษณะของผลิตภัณฑ์ที่ลูกค้าหีือผู้มีส่วนได้ส่วนเสียต้องการทั้งในแง่คุณภาพและปริมาณ
- ความพึงพอใจ
- ผู้ประกอบการ
- กลุ่มหรือประเภท มักใช้กับการจำแนกอย่างกว้างๆ
- ผลิตภัณฑ์
- ผู้ส่งมอบวัตถุดิบที่ใช้ในการผลิตสินค้าหรือนำเสนอบริการ
- บริการ
- สินค้า
16 Clues: บริการ • สินค้า • ผลิตภัณฑ์ • ความพึงพอใจ • ผู้ประกอบการ • ความเปลี่ยนแปลง • ความเสี่ยง ความไม่แน่นอน • ผู้ที่ต้องการสินค้าขององค์กร • ผู้มีส่วนได้ส่วนเสียกับกิจการ • ต้นแบบแนวคิด แบบจำลอง ภาพจำลอง • กลุ่มหรือประเภท มักใช้กับการจำแนกอย่างกว้างๆ • คุณลักษณะของความต้องการที่อาจจะไม่ได้เปิดเผยชัดเจน • ผู้ส่งมอบวัตถุดิบที่ใช้ในการผลิตสินค้าหรือนำเสนอบริการ • ...
Roman Plumbing and Air 2024-05-13
Across
- This should be asked for at the end of every call
- The second step in the service system process
- Listen to understand, not to _______
- We should show this for the customers current situation
- One of the things that should be put in before closing out your call
- This is what a clear mind says
- The name of the better practices company we work with
- What we focus on, we ____
Down
- The person who should be talking more during the call
- We set this to let the customer know what will happen during our service call
- Roman Plumbing and Air's first core value
- Sales are not made in the greet step, but they can be ____
- The first step in the service system process
- The amount of years for a standard warranty with us
- The total amount of steps in the service system process
- The name of our maintenance plan
- This is when all sold work should be done
17 Clues: What we focus on, we ____ • This is what a clear mind says • The name of our maintenance plan • Listen to understand, not to _______ • Roman Plumbing and Air's first core value • This is when all sold work should be done • The first step in the service system process • The second step in the service system process • This should be asked for at the end of every call • ...
CX-TUESDAY CROSSWORD PUZZLE-3#series 2023-05-29
Across
- During the call, always .....on the conversation
- Do not use....language when writing to customers
- Always..........to meeting invites
- Our customers value true....that last post the sale
- Ask....questions to clarify or confirm requests
- We do the right thing even when nobody id looking
- We explore the full potential of our customers and ourselves
- We are responsive by embracing speed,...innovation and focusing on.
Down
- Once a complaint has been resolved thank the customer and ....them of our commitment to serve them.
- It is better to put a call on hold, than put your hand over the receiver-it is...
- Always check with your customer that it is.........to call
- Check in with your customers.....to find out if they have any questions or issues
- An expression of dissatisfaction with a service or a product
- Our culture is guided by our Core
- Never transfer a call.....
- Give customer the......to be put on hold or call back
- Always look for the right.....to inform customers of unique products and services.
- Do not use ....letters when writing to customers
- We are proactive, act quickly and resolutely to deliver results.
- Used to collect, track and store customer queries and service request
20 Clues: Never transfer a call..... • Our culture is guided by our Core • Always..........to meeting invites • Ask....questions to clarify or confirm requests • During the call, always .....on the conversation • Do not use....language when writing to customers • Do not use ....letters when writing to customers • We do the right thing even when nobody id looking • ...
poo 2014-06-30
Across
- CDV that Includes 12 standard calling features including voicemail
- CDV service that doesn't include voicemail
- Cable package that includes Limited basic channels, a few starter channels, but no sports content
- This kit can be mailed out or picked up at front office
- What the introductory period on triple plays and doubles are called. Also most offers have a 6 month or 12 month one of these
- Cable package that includes local broadcast stations and exclusive local government and ecudation channels
- This is offered as an optional protection from service call charges related to internal wiring, customer-owned equipment and customer education
- If customer signs this they receives a value in exchange for agreeing to maintain their Comcast service
- In Addition to VOD this offers a library of movies that include many box office hits from the 80s, 90s and 2000s
- Premium channel with the biggest Hollywood hits, great original movies and award-winning series.
- A Package that adds even more to Comcast sports options
- A package that includes two lines of our services
- A package that includes four lines of our service
Down
- Cable package that includes Limited, Standard service, limited digital programming, On Demand, Music Choice
- Term used for third year pricing on triple play offers
- Cable package that includes 100 digital channels, and allows access to Encore
- This Service offers customers both home security and home control features
- Cable package that includes Digital Preferred channels, HBO, Showtime, Starz. Cinemax, Sports Entertainment Pkg
- Premium channel that is America's #1 Boxing Network
- CHSI with speeds of 25 Mbps/ 5 Mbps
- Term used for second year pricing on triple play offers
- A package that includes three lines of our services
- CHSI with speeds of 3 Mbps/ 768 Kbps
- CHSI with speeds of 105 Mbps/ 10 Mbps
24 Clues: CHSI with speeds of 25 Mbps/ 5 Mbps • CHSI with speeds of 3 Mbps/ 768 Kbps • CHSI with speeds of 105 Mbps/ 10 Mbps • CDV service that doesn't include voicemail • A package that includes two lines of our services • A package that includes four lines of our service • A package that includes three lines of our services • ...
Business 101 2021-01-14
Across
- ความเสี่ยง ความไม่แน่นอน
- การดำเนินงานเพื่อสร้างและแลกเปลี่ยนสินค้าที่สามารถตอบสนองต่อความต้องการของลูกค้า
- คุณลักษณะของความต้องการที่อาจจะไม่ได้เปิดเผยชัดเจน
- คุณค่าหรือประโยชน์ที่เกิดขึ้นหรือที่ลูกค้าได้รับจากธุรกิจ
- ผู้มีส่วนได้ส่วนเสียกับกิจการ
- ผู้ที่ต้องการสินค้าขององค์กร
- ความเปลี่ยนแปลง
- ต้นแบบแนวคิด แบบจำลอง ภาพจำลอง
Down
- คุณลักษณะของผลิตภัณฑ์ที่ลูกค้าหีือผู้มีส่วนได้ส่วนเสียต้องการทั้งในแง่คุณภาพและปริมาณ
- ความพึงพอใจ
- ผู้ประกอบการ
- กลุ่มหรือประเภท มักใช้กับการจำแนกอย่างกว้างๆ
- ผลิตภัณฑ์
- ผู้ส่งมอบวัตถุดิบที่ใช้ในการผลิตสินค้าหรือนำเสนอบริการ
- บริการ
- สินค้า
16 Clues: บริการ • สินค้า • ผลิตภัณฑ์ • ความพึงพอใจ • ผู้ประกอบการ • ความเปลี่ยนแปลง • ความเสี่ยง ความไม่แน่นอน • ผู้ที่ต้องการสินค้าขององค์กร • ผู้มีส่วนได้ส่วนเสียกับกิจการ • ต้นแบบแนวคิด แบบจำลอง ภาพจำลอง • กลุ่มหรือประเภท มักใช้กับการจำแนกอย่างกว้างๆ • คุณลักษณะของความต้องการที่อาจจะไม่ได้เปิดเผยชัดเจน • ผู้ส่งมอบวัตถุดิบที่ใช้ในการผลิตสินค้าหรือนำเสนอบริการ • ...
Business 101 2021-01-14
Across
- บริการ
- ผลิตภัณฑ์
- คุณค่าหรือประโยชน์ที่เกิดขึ้นหรือที่ลูกค้าได้รับจากธุรกิจ
- คุณลักษณะของผลิตภัณฑ์ที่ลูกค้าหีือผู้มีส่วนได้ส่วนเสียต้องการทั้งในแง่คุณภาพและปริมาณ
- ความเสี่ยง ความไม่แน่นอน
- ผู้มีส่วนได้ส่วนเสียกับกิจการ
- ผู้ประกอบการ
- ความพึงพอใจ
Down
- ผู้ส่งมอบวัตถุดิบที่ใช้ในการผลิตสินค้าหรือนำเสนอบริการ
- ผู้ที่ต้องการสินค้าขององค์กร
- การดำเนินงานเพื่อสร้างและแลกเปลี่ยนสินค้าที่สามารถตอบสนองต่อความต้องการของลูกค้า
- ความเปลี่ยนแปลง
- สินค้า
- คุณลักษณะของความต้องการที่อาจจะไม่ได้เปิดเผยชัดเจน
- กลุ่มหรือประเภท มักใช้กับการจำแนกอย่างกว้างๆ
15 Clues: บริการ • สินค้า • ผลิตภัณฑ์ • ความพึงพอใจ • ผู้ประกอบการ • ความเปลี่ยนแปลง • ความเสี่ยง ความไม่แน่นอน • ผู้ที่ต้องการสินค้าขององค์กร • ผู้มีส่วนได้ส่วนเสียกับกิจการ • กลุ่มหรือประเภท มักใช้กับการจำแนกอย่างกว้างๆ • คุณลักษณะของความต้องการที่อาจจะไม่ได้เปิดเผยชัดเจน • ผู้ส่งมอบวัตถุดิบที่ใช้ในการผลิตสินค้าหรือนำเสนอบริการ • คุณค่าหรือประโยชน์ที่เกิดขึ้นหรือที่ลูกค้าได้รับจากธุรกิจ • ...
Customer Service Week 2022-09-30
Across
- The big version of the plugin
- The google for Grove
- What we provide for damaged items or orders sent to the wrong address
- Prefilled responses to save time when creating a response
- The acronym for our department
Down
- Our mission for 2025
- The name of the slack channel used to ask questions
- The name of our company!
- Tool used to respond to customers
- Our main messaging platform
10 Clues: Our mission for 2025 • The google for Grove • The name of our company! • Our main messaging platform • The big version of the plugin • The acronym for our department • Tool used to respond to customers • The name of the slack channel used to ask questions • Prefilled responses to save time when creating a response • ...
MHHP Customer Service 2023-09-12
Across
- Complaint filed by member
- Helps you when documenting a call
- Process of ending membership
- Contact information
Down
- Amount you pay for healthcare or prescriptions before your plan pays
- What to do when caller asks for cashed date
- A person belonging to a particular group
- Person who is trained and license to provide health care services
- What is the MA auth standard turnaround time
- Periodic payment to insurance for health or prescription drug coverage
10 Clues: Contact information • Complaint filed by member • Process of ending membership • Helps you when documenting a call • A person belonging to a particular group • What to do when caller asks for cashed date • What is the MA auth standard turnaround time • Person who is trained and license to provide health care services • ...
Business words 2024-10-03
Across
- myynti
- tuote
- palvelu
- innovaatio
- budjetti
- asiakas
- suunnitelma
Down
- liikevaihto
- palvelu
- arvo
- strategia
- kustannus
- brändi
- yritys
- voitto
15 Clues: arvo • tuote • myynti • brändi • yritys • voitto • palvelu • palvelu • asiakas • budjetti • strategia • kustannus • innovaatio • liikevaihto • suunnitelma
Lakeshore Customer Service 2023-05-23
Across
- This Customer Service manager just celebrated 30 years with Lakeshore.
- The program used by Customer Service to view online ordering accounts and ePro accounts.
- This pod works closely with another Customer Relations Department and with our account customers.
- The latest CS rep to join our team.
Down
- The main carrier used for ground shipments that are not shipping-restricted..
- Sole source letters are NOT to be sent to this customer.
- The program used by Customer Service to view rewards accounts.
- The Director of Customer Relations.
8 Clues: The latest CS rep to join our team. • The Director of Customer Relations. • Sole source letters are NOT to be sent to this customer. • The program used by Customer Service to view rewards accounts. • This Customer Service manager just celebrated 30 years with Lakeshore. • The main carrier used for ground shipments that are not shipping-restricted.. • ...
Prime Day 2021-06-13
Across
- Supports sellers to prevent enforcement
- "customer ____________"
- streaming service called "prime ________"
- package arriving at destination
- person purchasing on amazon.com
- "deliver _________"
- Amazon mascot
Down
- grocer purchased by Amazon
- company that hosts prime day
- Amazon membership
- discounted price
- "_______ on the highest standards"
- "disagree and _________"
- month of prime day
14 Clues: Amazon mascot • discounted price • Amazon membership • month of prime day • "deliver _________" • "customer ____________" • "disagree and _________" • grocer purchased by Amazon • company that hosts prime day • package arriving at destination • person purchasing on amazon.com • "_______ on the highest standards" • Supports sellers to prevent enforcement • ...
AB Force Crossword Puzzle 2022-03-23
Across
- This is where you would see a list of cases that you'd created, but are currently in another person's name or queue (such as Customer Service)
- This is the name of the profile/access you have within AB Force
- This is where you would see any cases that are currently pending in your name as the case owner
- This is used to submit a request to our Customer Platform Support teams
- This tab will show you various pieces of info on a customer's account, including (but not limited to) their servicing DC, Account Summary, Hierarchy Information, Customer Profile and Provider IDs
- This tab in a customer's account shows the different levels or "chains of command" that they belong to
- This tab in the customer's account shows all of the cases created from interactions with AXLs, Customer Service, etc.
- This bar will let you search for a customer's account, cases, knowledge articles and any other info within AB Force
- This section will show the status of a customer's delivery
- This is the platform AXLs (and other teams) use to document communications and requests from customers
- This function in a case is used to push a case from one individual to another, such as your Contracts Analyst or Account Services Specialist
- This tab of a case provides a template where you'd provide info to your Contracts Analyst or Customer Service representative before pushing a case to them to address a customer's request
Down
- This function is used to "tag" someone within a case to get their attention
- This dropdown selection is driven by the case type and provides more detail on the customer's request
- This tab within a case is used to send communication to a customer
- This is the button you'd use to submit a case to the Customer Integration and Data Management team
- 100151761 would be an example of a customer's ______ _______
- This is the button you'd click to link a contact to more than one account
- This section of AB Force serves as a repository for articles on processes, products, customer profiles and other valuable information
- This dropdown selection when creating a case represents the topic of the request
- This is a pop up that will provide important information from management
- This section of a case shows who is currently has possession of it
- This is the status of a customer's case when it has been fully resolved
- This is where you can upload documents within a case, such as an excel or signed document
- 11701137 would be an example of a ______ ______
- This tab in a customer's profile will show the AB contacts/representatives for an account
- Examples of this include wholesale distribution, specialty distribution, physician distribution and oncology practice distribution
- This is the button you'd click to add a person from an account into a customer's profile who is not currently in AB Force
28 Clues: 11701137 would be an example of a ______ ______ • This section will show the status of a customer's delivery • 100151761 would be an example of a customer's ______ _______ • This is the name of the profile/access you have within AB Force • This tab within a case is used to send communication to a customer • ...
Sample 1 Crossword 2023-10-03
Across
- Engineering The act of deceiving individuals or systems to gain access
- Frequently Asked Questions
- What month of the year is often associated with celebrating Customer Service Week
- What do customers seek when they contact support
- The process of verifying the identity of users or systems
- A type of attack that disguises malicious software as legitimate
Down
- Customer _____________ is the measure of how pleased and content customers are with a product, service, or overall experience
- Metrics and Measurement to track service performance
- Understanding and sharing the feelings of customers
- Security A practice of ensuring data privacy and compliance
- The term for providing assistance to customers via written messages
- A measure of how likely a customer is to recommend a company
12 Clues: Frequently Asked Questions • What do customers seek when they contact support • Understanding and sharing the feelings of customers • Metrics and Measurement to track service performance • The process of verifying the identity of users or systems • Security A practice of ensuring data privacy and compliance • ...
Training 2016-08-24
Across
- Three step sales process
- Device Protection
- Customer not willing to recommend Sprint
- What I need to become at Sprint
- Nexgen Fraud identification system
- Spending Limit on a customers account
- Customer willing to recommend Sprint
Down
- Lower monthly payment option w/turn in at end
- Checking customer service areas
- Device Financing No Credit Check Option
- First step in sales process
- Detractor VERY upset with Sprint
- The type of experience we need to create for a customer
13 Clues: Device Protection • Three step sales process • First step in sales process • Checking customer service areas • What I need to become at Sprint • Detractor VERY upset with Sprint • Nexgen Fraud identification system • Customer willing to recommend Sprint • Spending Limit on a customers account • Device Financing No Credit Check Option • Customer not willing to recommend Sprint • ...
vocab 2022-10-11
Across
- health records
- guessing whats going to happen
- approximation
- data collected by government
- weight in pounds
Down
- sales data
- company size
- information from statistics
- something that is true
- gender
- customer service
- customer data
12 Clues: gender • sales data • company size • customer data • approximation • health records • customer service • weight in pounds • something that is true • information from statistics • data collected by government • guessing whats going to happen
vocab 2022-10-11
Across
- health records
- guessing whats going to happen
- approximation
- data collected by government
- weight in pounds
Down
- sales data
- company size
- information from statistics
- something that is true
- gender
- customer service
- customer data
12 Clues: gender • sales data • company size • customer data • approximation • health records • customer service • weight in pounds • something that is true • information from statistics • data collected by government • guessing whats going to happen
Mobile First ...Being the Experts 2014-04-22
Across
- proactively anticipates the needs of the customers at the beginning, middle and end of each call.
- To add or remove services from your account.
- When one customer assumes ownership of another customer's line(s) of service.
- Automatically scheduled payments.
- Customers can schedule appointments to obtain dedicated sales and service in COR locations.
- Electronically receiving your bill notice or monthly statement.
- Teaching customers about their self-service options with the myAT&T app and online account manager.
- Allows customers to upgrade every year or 18 months without an upgrade fee.
Down
- Allows customer to get updated information on their recent orders.
- To locate areas where you can connect to the internet for free.
- Logging into myAT&T to change account name or billing information.
- When a customer promises to pay a specific amount by a specified date.
- To see monthly charges and plan details.
- online account manager
- The status of your account after the due date.
15 Clues: online account manager • Automatically scheduled payments. • To see monthly charges and plan details. • To add or remove services from your account. • The status of your account after the due date. • To locate areas where you can connect to the internet for free. • Electronically receiving your bill notice or monthly statement. • ...
Centrixity Day 2020-10-11
Across
- One of the 3 tenets of our customer promise that relates to being accountable and interacting with the customer.
- Innovation focus comes under the _____________ tenet of our customer promise.
- We can stay relevant by building capability in __________ Technologies.
- This attribute comes under the service tenet of the customer promise.
- It’s important that we are P_______ in our communication with customer .
Down
- A proactive and C_____________ spirit is well appreciated by our customers.
- Quality, Cost and __________
- CI is the ___________ customer form IT Department
- Customer Feedback is an important part of q__________.
9 Clues: Quality, Cost and __________ • CI is the ___________ customer form IT Department • Customer Feedback is an important part of q__________. • This attribute comes under the service tenet of the customer promise. • We can stay relevant by building capability in __________ Technologies. • It’s important that we are P_______ in our communication with customer . • ...
Quality Customer Service 2020-12-11
Across
- this word can sound rude at times in English so it should be used carefully
- add this to your voice to improve your tone
- a skill that you took a quiz about in today's session
- a future based statement that gives an organisation direction
- this type of communication helps us successfully interact with others
Down
- one of MPI's core values
- the person who is in control of any conversation knows to ask ______
- statements that describe how a person is acting
- this makes up 55% of our communication
- this is a type of person who does not assert themselves
10 Clues: one of MPI's core values • this makes up 55% of our communication • add this to your voice to improve your tone • statements that describe how a person is acting • a skill that you took a quiz about in today's session • this is a type of person who does not assert themselves • a future based statement that gives an organisation direction • ...
Customer Service Mindset 2022-05-04
Across
- Correct
- Any paid form of non-personal presentation of ideas, goods, or services
- A customer's expression of dissatisfaction
- A measure of how well a business has met its customers' expectations
- courteous
Down
- The people who buy goods and services
- Able to accomplish a task using a minimum amount of time and effort
- The belief that providing customers with excellent service should be a business's top priority
- Something required or essential that is lacking
- advantage
10 Clues: Correct • advantage • courteous • The people who buy goods and services • A customer's expression of dissatisfaction • Something required or essential that is lacking • Able to accomplish a task using a minimum amount of time and effort • A measure of how well a business has met its customers' expectations • ...
Customer Service Week 2023-10-02
Across
- the mental and emotional condition of an individual or a group
- the combined action of a group of people.
- a close and harmonious relationship in which the people or groups concerned understand each other's feelings or ideas and communicate well.
- degree of excellence AKA your QA score
- to validate the purpose of the call
Down
- the quality of being committed to a task or purpose
- a feeling or expression of admiration or approval
- readiness to show appreciation for and to return kindness.
- Average Handle Time <400 seconds if you didn't know>
- freedom from mistake or error
10 Clues: freedom from mistake or error • to validate the purpose of the call • degree of excellence AKA your QA score • the combined action of a group of people. • a feeling or expression of admiration or approval • the quality of being committed to a task or purpose • Average Handle Time <400 seconds if you didn't know> • ...
UNIT I CROSSWORD-QMSP 2016-04-14
Across
- The cost of quality = Cost of ........ +Cost of non .....
- Quality management system requires.........
- The quality movement starts from this country
- designing for ......... is forth phase of SQM
- Failure costs occurring after delivery or shipment of the product - and during or after furnishing of a service - to the customer is called ........failure cost
- The costs of all activities specifically designed to prevent poor quality in products or services is called ..........cost
- First word of SQM
- Establish quality ........ is first phase of SQM
- There are two type of certification of QMS- ISO and six ......
- The quality Guru
- The process in which an organization will identify its business strategies
Down
- companies with a certified QMS experience increased ........
- Failure costs occurring prior to delivery or shipment to the customer, or before providing a service is called .........failure cost
- First word of COQ
- One element of QMS is .........analysis and improvement
- The costs associated with measuring, evaluating or auditing products or services to assure conformance to quality standards and performance requirements is called ........cost
- The final judge of the quality of the service you deliver
- .... standards are documented rules and guidelines for implementing a quality system into your company
- U.S. establishes the ......... Baldridge National Quality Award in 1987
19 Clues: The quality Guru • First word of COQ • First word of SQM • Quality management system requires......... • The quality movement starts from this country • designing for ......... is forth phase of SQM • Establish quality ........ is first phase of SQM • One element of QMS is .........analysis and improvement • The final judge of the quality of the service you deliver • ...
Customer Creation Process 2013-09-12
Across
- Abbreviation for Customer Account Team
- Helpful function to search for customers more thoroughly
- Team responsible for troubleshooting product issues
- System used to create customers
- If an account is flagged with this text, avoid using and contact CAT
- Team we should notify after creating billable accounts/sites
- Business purpose used to indicate the address we are sending product/service to
- Team responsible for setting sales channels
- team to contact if you keep gettings system errors
- Business purpose used to indicate the person who will be using our product/service
- Business purpose indictaing the site we are sending invoice to
Down
- Term for more than one party for same customer
- Overall Project Name
- Number one reason for Duplicates
- System used to record customer opportunities/leads
15 Clues: Overall Project Name • System used to create customers • Number one reason for Duplicates • Abbreviation for Customer Account Team • Team responsible for setting sales channels • Term for more than one party for same customer • System used to record customer opportunities/leads • team to contact if you keep gettings system errors • ...
canadian bissenus 2024-10-10
Across
- something you need to stay alive
- an item you buy that you can touch
- a corp that is owned by the government
- personal things can be used to pay for biz debt
- a person that owns a part of the company that the company were willing to sell
- you are personally accountable for thing owed from the biz if it cant pay
- money you make-money you spent
Down
- a biz based primarily on the internet
- customer spending decreases
- a good or service that is popular for a short time
- sell an experience of does something for you
- a good or service that is popular for a long time
- sells stuff to the end customer
- customer spending is at max
- something you don't need to survive
15 Clues: customer spending decreases • customer spending is at max • money you make-money you spent • sells stuff to the end customer • something you need to stay alive • an item you buy that you can touch • something you don't need to survive • a biz based primarily on the internet • a corp that is owned by the government • sell an experience of does something for you • ...
Business Terminology 2013-05-02
Across
- mailing or emailing any advertisement, flyers, coupons, etc. directly to a person's gine or email address.
- the general type and category, of product or services that a business sells or offers to their customers.
- the act of meeting people and building relationships with them to help marketing your business.
- the group of customers that you are trying to attract and sell your product to.
- a complete overview of every aspect of a business. includesinfo on the product/service, marketing strategies, the target market, financial data, etc.
- when a customer tells other people about your product or service, wheter good or bad.
- the statistics about the area your business is located in.
Down
- a business selling or performing a service.
- a business selling products(clothes, auto supplies).
- the customer who purchases the product or service that a business is selling.
- the moment or event that cause the customer to decide to purchase your product or service.
- a similar business selling similar products or services in a nearby location.
12 Clues: a business selling or performing a service. • a business selling products(clothes, auto supplies). • the statistics about the area your business is located in. • the customer who purchases the product or service that a business is selling. • a similar business selling similar products or services in a nearby location. • ...
MKT 362 (1) 2023-04-09
Across
- This is one of the 4 P’s. It focuses on being a physical good but includes things such as warranty and packaging.
- This is one of the 4 P’s. It includes marketing channels and physical locations where the customer can interact with and possibly purchase a good.
- Each time we communicate with a customer we have an ___________ episode with a fairly defined starting point and ending point for the interaction.
- This is one of the 4 P’s. advertising and publicity are examples.
- This type of planning is conducted by executive leadership in most organizations. Mission statements and Vision statements are examples of this type of planning.
- This type of intelligence is not human but is a driving force behind trends in general in marketing.
- This is an acronym for marketing on search engines such as Google or Bing.
- This is a type of CRM. It describes how an organization breaks down silos between departments. This communication between departments leads to advances in CRM.
- The Product ____________________ includes cows and dogs.
- This type of statement was referred to as being unicorns and rainbows by the instructor.
- This is an integral acronym to how we manage our relationships with consumers.
- This is one of the 4 P’s. It is the P related to monetary value.
- A belief that the other party has the necessary expertise to perform as required. It is integral to building trust with a customer.
- This is the belief that one party acts in the interest of the others. It is integral to building trust with a customer.
- This is a type of behavior that include purchasing habits and motivation of customers.
- This type of analysis includes surveying both the internal and external atmosphere of the business environment.
Down
- We have more than a primary and secondary market. This is the third level of target markets. It is called a __________ market.
- When we divide a market into smaller groups with similar needs and characteristics
- When we create a unique image or identity for a product or service in the mind of our target audience.
- This is the first stage to a customer’s relationship with our organization. We should be making a positive first impression with customers in part due to this.
- This term describes relationship marketing, meaning we focus on customer retention, customer service, and quality in our interactions rather than a single sale.
- This consists of all the potential customers who share a need or want.
- This is an acronym that defines how much an organization pays in an online setting when they are paying per click.
- When we have interest from a customer, whether it originated with a warm or cold lead, we can apply our data to better understand the potential customer. This is called _____________ of the lead.
- This concept is how we understood demand and supply as it related to marketing as a concept prior in the USA until the Great Depression altered perceptions.
- The surname of the instructor of this course.
- When we are involved in customer service that is within our organization and between teammates, we call this _____________ customer service.
- Another word for defection rate.
28 Clues: Another word for defection rate. • The surname of the instructor of this course. • The Product ____________________ includes cows and dogs. • This is one of the 4 P’s. It is the P related to monetary value. • This is one of the 4 P’s. advertising and publicity are examples. • This consists of all the potential customers who share a need or want. • ...
2023 Outage Refresher 2023-10-05
Across
- These help prevent wildfires.
- Everyone should stay _____ feet from a downed wire.
- All Out and the main breaker will not reset or stay in place, provide this contractor.
- There are _____ outage levels.
- All house fire reconnections are processed through this team. (2 words w/no space)
- Department for trees that pose a threat to power lines. (2 words w/no space)
- If a wire falls on a car and the person is inside, advise the customer to _______! (2 words w/no space)
- Use the ______ address if you cannot find the customer’s address not in OMS.
- Used as the Outage Code when a customer says they they heard something like a gunshot or explosion. (2 words w/no space)
- The meter base, conduit, and weatherhead are all _______ owned.
- First customer reporting outage in the area, have them reset their ______.
Down
- When a customer is reporting a low or downed wire, we should advise them to _____.
- Customer is reporting partial service.
- _______ Outages are used for maintenance work.
- Use this when reporting a vehicle running into a pole or guy wire. (3 words w/no space)
- The "relief valve" outage to prevent damage.
- A ______ event outage is usually caused by high winds, snow, ice, or heavy rain.
- You call this group if sparks are dropping into dry grass or leaves.
- This should be provided on all outage calls. Hint: Think of a soft skill.
- When a car runs into our _______ equipment, we report it as UG Equipment Hit.
- These are what we call the everyday outages that occur. (2 words w/no space)
- The ______ map lets customers view information about their outage and what is going on around our service territory.
22 Clues: These help prevent wildfires. • There are _____ outage levels. • Customer is reporting partial service. • The "relief valve" outage to prevent damage. • _______ Outages are used for maintenance work. • Everyone should stay _____ feet from a downed wire. • The meter base, conduit, and weatherhead are all _______ owned. • ...
CAM CROSSWORD 2014-09-20
Across
- how many ASM's do we have
- bottom of basket
- the most important associates
- it can change a room
- if you find a hidden item it's a ___
- Renee
- it's big, black and fuzzy and likes the hvac
- helps keep the house cozy
- check this on ID's to see if it's expired
- we ___ every customer that walks by
- first it's wet and mushy then it's dry and hard
- they smell good
- for every 4 hours worked you get a ____
Down
- don't slam the ____behind you
- you get a soda and candy for this
- corporate headquarters
- look inside always
- people hide stuff _____ big items
- after we thank the customer we tell them we ___ them
- make sure you ____ the customer
- don't use this key if there's only 5
- cashiers are almost always ____
- what you do if an item is defective
- ask every customer to do this
- we use this to give good customer service
25 Clues: Renee • they smell good • bottom of basket • look inside always • it can change a room • corporate headquarters • how many ASM's do we have • helps keep the house cozy • don't slam the ____behind you • the most important associates • ask every customer to do this • make sure you ____ the customer • cashiers are almost always ____ • you get a soda and candy for this • ...
Business Revision 1 2019-05-14
Across
- External Business influence - Changes in _____ and trends
- Every limited company has to pay ______ tax on the profit
- The impact of growth on customer service- Staff may be ________
- Motivational factors: interesting & _______ work
- suggests there are five hierarchies or levels of need that explain why people work
- There are many ways to measure customer satisfaction: Repeat business ____
- in Time (JIT) means that stock arrives on the production line just as it is needed
Down
- of scale occur when a business grows so large that the costs per unit increase
- production (often known as mass production) involves the use of production lines
- customisation is a marketing and manufacturing technique
- production is when a small quantity of identical products are made
- Additional physical resource requirements can be challenges of ______
- Good customer service has the following advantages: • Customer ______ ; all business want their customers to come back again and again
- production or one-off production, involves producing custom work
14 Clues: Motivational factors: interesting & _______ work • customisation is a marketing and manufacturing technique • Every limited company has to pay ______ tax on the profit • External Business influence - Changes in _____ and trends • The impact of growth on customer service- Staff may be ________ • production or one-off production, involves producing custom work • ...
Business Terminology 2014-10-01
Across
- Business A business selling or performing a service (examples; car wash, hair salon, nail shop, etc.)
- A business selling products(clothes, auto supplies)
- The group of customers that you are trying to attract and sell your product to
- The statistics about your area your business is located in
- Mailing or emailing any advertisement, flyer, coupons, etc. directly to a person's home or email address
- When a customer tells other people about your product or service, whether good or bad
Down
- The moment or event that causes the customer to decide to purchase your product or service
- The act of meeting people and building relationships with them to help marketing your business
- A complete overview of every aspect of a business. Includes info on the product/service, marketing strategies, the target market, financial data, etc.
- The customer who purchases the product or service that a business is selling
- The general type and category, of a product or services that a business sells or offers to their customers
- A similar business selling similar products or services in a nearby location
12 Clues: A business selling products(clothes, auto supplies) • The statistics about your area your business is located in • The customer who purchases the product or service that a business is selling • A similar business selling similar products or services in a nearby location • The group of customers that you are trying to attract and sell your product to • ...
Business Terminology Puzzle Assignment 2014-10-15
Across
- of mouth When a customer tells other people about your product or service, whether good or bad.
- of sale The moment or event that causes the customer to decide to purchase your product or service.
- The statistics about the area your business is located in.
- business A business selling or performing a service [ex: car wash,hair salon, nail shop,etc.]
- market The group of customers that you are trying to attract and sell your product to.
Down
- A similar business selling similar products or services in a nearby location.
- plan A complete overview of every aspect of a business.Includes info on the product/service, marketing strategies, the market, financial data,etc.
- business A business selling products or services in a nearby location.
- The customer who purchases the product or service that a business is selling.
- relations The act of meeting people and building relationships with them to help marketing your business.
- mail Mailing or emailing any advertisement, flyer, coupons, etc. directly to a person's home or email address.
- image The general type and category, of product or services that a business sells or offers to their customers.
12 Clues: The statistics about the area your business is located in. • business A business selling products or services in a nearby location. • A similar business selling similar products or services in a nearby location. • The customer who purchases the product or service that a business is selling. • ...
BA- Forms 2024-05-30
Across
- Send this to request a Spanish rep calls back the customer.
- In winter, if there is a pending door hanger order & you discussed charges
- Customer has oxygen concentrator
- In Illinois of you're making an exception to payment arrangement rules
- When there is more than 1 profile in the system
- If you were a gen res rep & needed to send proof of activation.
- When you find out a customer has passed away.
- Customer reports possible meter tampering.
- Building/premise type review
- To make permanent access comments on a premise
Down
- Sent when you want to have late payment waiver reset
- When customer says someone put service in their name without their permission
- Customer has EFT on 1 account but not another, s\wants same eft information on both accounts
- When customer says we have the wrong address
- If customer moving with a PA send this to move balance and set PA at new address
- When customer says they are on the wrong rate.
16 Clues: Building/premise type review • Customer has oxygen concentrator • Customer reports possible meter tampering. • When customer says we have the wrong address • When you find out a customer has passed away. • When customer says they are on the wrong rate. • To make permanent access comments on a premise • When there is more than 1 profile in the system • ...
Six Sigma 2022-11-05
Across
- Fourth step in DMAIC
- Target set for a product of the process by customer or market performance
- A very common continuous probability seen in statistics.
- Ensures that the process performance be maintained to satisfy customer needs.
- Ability of a product, service, or process to meet its design specs is an interpretation of the customer needs
Down
- Drives defects down into parts per million levels of performance.
- A departure of a quality characteristic from its intended level or state that occurs with severity sufficient to cause an associated product or service not to meet a specification requirement, compromising a customer’s expectation for a product or service
- Standard steps for improving an existing process
- First step in DMAIC
- All response parameters have constant means, variances over time, and distribution.
- Allows for a great number of defects per million.
- Fifth step in DMAIC
- Near perfection, counts the number of flaws in a process and aims to fix them or get rid of them.
- Limits of expected variation of data
- Second step in DMAIC
- Third step in DMAIC
16 Clues: First step in DMAIC • Fifth step in DMAIC • Third step in DMAIC • Fourth step in DMAIC • Second step in DMAIC • Limits of expected variation of data • Standard steps for improving an existing process • Allows for a great number of defects per million. • A very common continuous probability seen in statistics. • ...
besiness enviroment 2014-03-04
Across
- of mouth when a customer tell other people about your product or services ,whether good or bad.
- relations the act of meeting people and building relationship with them to help marketing your business.
- market the group of customers that you are trying to attract and sell your product to.
- the statistics about the area your business is located in.
- of sale the moment or event that cause the customer to decide to purchase your product or service.
- plan A complete overview of every aspect of a business.
- business a business selling or performing a service.
- business A business selling products.
Down
- a similar business selling similar products or services in a nearby location.
- image The general type and category ,of product or services that a business sell or offers to their customers.
- mail mailing or emailing any advertisement.
- The customer who purchases the product or service that a business is selling.
12 Clues: business A business selling products. • mail mailing or emailing any advertisement. • business a business selling or performing a service. • plan A complete overview of every aspect of a business. • the statistics about the area your business is located in. • a similar business selling similar products or services in a nearby location. • ...
Food Ingredion Crossword 2024-10-17
Across
- Idea lab
- food preservation
- chocolate
- Corporate
- something new
- Culinary & Food science
- AI
- tier 1 crop
- Starbucks
Down
- Condiment
- sugar reduction
- Maltitol
- environmental balance
- Doesn't eat meat
- service
- thick
- Twizzlers
- search engine
- shellfish
- competitor
20 Clues: AI • thick • service • Idea lab • Maltitol • Condiment • chocolate • Corporate • Twizzlers • shellfish • Starbucks • competitor • tier 1 crop • search engine • something new • sugar reduction • Doesn't eat meat • food preservation • environmental balance • Culinary & Food science
Business Terminology Puzzle 2014-11-05
Across
- Image the general type and category, of product or services that a business sells or offers to their customers
- the statistics about the area your business is located in
- Business a business selling products [clothes, auto supplies]
- of Sale the moment or event that causes the customer to decide to purchase your product or service
- Business a business selling or performing a service
- Plan a complete overview of every aspect of a business. Includes info on the product/service,marketing strategies, the target market, financial data, etc
Down
- the customer who purchases the product or service that a business is selling
- Market the group of customers that you are trying to attract and sell your product to
- Mail mailing or emailing any advertisement,flyer,coupons,etc. directly to a person's home or email address
- a similar business selling similar products or services in a nearby location
- of Mouth when a customer tells pther people about your product or service, whether good or bad
- Relations the act of meeting people and building relationships with them to help marketing your business
12 Clues: Business a business selling or performing a service • the statistics about the area your business is located in • Business a business selling products [clothes, auto supplies] • the customer who purchases the product or service that a business is selling • a similar business selling similar products or services in a nearby location • ...
German Homework - Henry W 2016-10-07
Across
- to fly
- pitcher
- voice
- to visit
- beer jug
- to bring
- service
- "im sorry"
- tent
- to see
- to laugh
Down
- to dance
- to call
- beer tent
- pleased
- fairgrounds
- to make
- customer
- to play
- to say
20 Clues: tent • voice • to say • to call • pitcher • pleased • service • to visit • beer jug • customer • beer tent • "im sorry" • fairgrounds • to fly • to see • to make • to play • to dance • to bring • to laugh
Acronym's 2023-05-31
Across
- Regional Director of Operations
- Customer Concerns
- Assistant Site Route Manager
- Standard Operating Process
- Learning Management System
Down
- Human Resource
- Operations Support & Concerns
- Assistant Operations Manager
- Customer Service
- Accounts Payable
- Route Manager
- Operations Support Manager
12 Clues: Route Manager • Human Resource • Customer Service • Accounts Payable • Customer Concerns • Standard Operating Process • Operations Support Manager • Learning Management System • Assistant Operations Manager • Assistant Site Route Manager • Operations Support & Concerns • Regional Director of Operations
10-28 2024-10-28
Across
- daržovė
- sumuštinis
- padėklas
- pasalugos
- šaukštas
- krevetės
- Kokį prielinksnį pridėtume prie žodžio intrested...?
- šakutė
Down
- aviena
- Jautiena
- restoranas
- klientas
- peilis
- virtuvės šefas
- šviežias
- padavėjas
16 Clues: aviena • peilis • šakutė • daržovė • Jautiena • klientas • šviežias • padėklas • šaukštas • krevetės • pasalugos • padavėjas • restoranas • sumuštinis • virtuvės šefas • Kokį prielinksnį pridėtume prie žodžio intrested...?
CUSTOMER EXPERIENCE SERVICE STANDARDS 2023-01-19
Across
- ______ is the Japanese word for great customer service.
- Every member of the CRVA is an ______ for Charlotte.
- Take ______, and offer a complete solution to the customer's needs.
- By living out our Core Values, we offer an ______, personalized, and memorable experience for every customer we serve.
- Ensure all customers need have been met, and offer an authentic ______ with appreciation.
Down
- Look for ______ to deliver exceptional service and exceed expectations.
- In seeing the big picture, you can have a ______!
- We deliver ______ customer experience.
- ______ the customer with thoughtful questions and active listening.
- Observe and proactively initiate the customer experience with a personalized greeting and a ______.
10 Clues: We deliver ______ customer experience. • In seeing the big picture, you can have a ______! • Every member of the CRVA is an ______ for Charlotte. • ______ is the Japanese word for great customer service. • Take ______, and offer a complete solution to the customer's needs. • ______ the customer with thoughtful questions and active listening. • ...
ShrinkSmart Crossword 2020-08-23
Across
- What is the name of our DLPM?
- The ShrinkSmart ____ meets once a month.
- Customer service is a great way to prevent theft.
- If you notice a customer displaying an alert signal always tell ______ right away.
- One way to earn a CIP is finding a ticket that has been _____ with.
- A CIP over $100 is considered a _____ award.
- When working in the warehouse, ensure all furniture is ____ properly.
- The ten foot ten second rule is a great way to deter shoplifters and bring our inmoment up!
- You can earn $1.25 for each ______ prices item at the cash register.
Down
- August’s ShrinkSmart topic is _____.
- You can always use the _____ to report suspicions of internal theft.
- When on cash, always look at the POS _____ after each item is scanned
- Make sure to watch this months Shrink video in the ____ or online at ShrinkSmart.ca
- An example of a _____ item is a picture frame inside a garbage can at cash.
- The departments that have the most shrink are located on the shrink _____.
- Never follow a shoplifter _____ the store.
- By providing great customer service, you could earn _____ dollars on your paycheck!
- Responding to the _____ could earn you an award of 10% of the items retrieved.
- Once a month, you could be our _____ star!
19 Clues: What is the name of our DLPM? • August’s ShrinkSmart topic is _____. • The ShrinkSmart ____ meets once a month. • Never follow a shoplifter _____ the store. • Once a month, you could be our _____ star! • A CIP over $100 is considered a _____ award. • Customer service is a great way to prevent theft. • One way to earn a CIP is finding a ticket that has been _____ with. • ...
business crossword 2013-05-16
Across
- the customer who purchases the product or service that a business is selling
- mailing or emailing any advertisement, flyer,coupons, etc. directly to a person's home or email address
- act of people and building relationships whit them to help marketing your business
- the moment or event that causes the customer to decide to purchase your product or service
- the group of customers that you are tring to attract and sell your product to
- the general type and category, of product or services that a business sells or offers to their customers
Down
- when a customer tells other people about your product or service,whether good or bad
- the statistics about the area your business is located in.
- a similar business selling similar products or services in a nearby location
- a complete overview of every aspect of a business.includes info on the product/service,marketing strategies, the target market, financial date,etc
- a bussines selling products (clothes,auto supplies)
- a business selling or performing a service (examples car wash, hair salon, nail shop, etc. )
12 Clues: a bussines selling products (clothes,auto supplies) • the statistics about the area your business is located in. • the customer who purchases the product or service that a business is selling • a similar business selling similar products or services in a nearby location • the group of customers that you are tring to attract and sell your product to • ...
Unit 14- Customer Service 2023-01-31
Across
- This act legally protects everyone from discrimination, such as age and race
- This business is a retail store
- This act ensures that the workplace is safe for all employees
- This act ensures that everyone's personal information is not leaked or sold
Down
- This business offers flights
- If a business carries out excellent customer service, they will gain a positive..........
- A customer file one of these, if they are not happy with the customer service they received
- Rules passed by the government which all businesses must follow
- The person who purchases a product/service
9 Clues: This business offers flights • This business is a retail store • The person who purchases a product/service • This act ensures that the workplace is safe for all employees • Rules passed by the government which all businesses must follow • This act ensures that everyone's personal information is not leaked or sold • ...
Vendas 2022-04-23
Across
- factura
- produto
- cliente
- empregado
- caro
- barato
Down
- bem-vindo
- serviço
- vender
- comprar
- vegano
- ajuda
- expositor
- loja
14 Clues: caro • loja • ajuda • vender • vegano • barato • serviço • factura • produto • comprar • cliente • bem-vindo • expositor • empregado
F&B Industry 2021-10-11
Across
- one of three resources used in food service operations
- similar to brasserie, serves coffee and snacks and all types of meals
- apprentice
- need to sate hunger
- carver responsible for the carving trolley
- meeting or exceeding guest expectations
- offers honest, basic and robust cooking on checkered table cloths
Down
- between captive and non-captive markets
- customer is seated orders from menu and served
- need value for money
- market where customer has no choise in food operation
- wine waiter or expert
- expert in cocktail making
- responsible for billing and taking payments
- one of three variables of foodservice operations
- served from buffet or passed trays
- food when impossible to get home
17 Clues: apprentice • need to sate hunger • need value for money • wine waiter or expert • expert in cocktail making • food when impossible to get home • served from buffet or passed trays • between captive and non-captive markets • meeting or exceeding guest expectations • carver responsible for the carving trolley • responsible for billing and taking payments • ...
Hospitality 2024-04-01
Across
- - Who is the boss
- Service Audit - How do we measure satisfaction
- welcome - First standard of service
- training - Teaching employee's Customer Service
- Residence - Place for seniors to call home
Down
- - Another word for the edible portion of food
- Language - What is a non-verbal communication factor
- - Most important facial expression
- - Most important part of communication
- Farewell - Last standard of service
- Cost Card - What has elements of ingredients and costs
11 Clues: - Who is the boss • - Most important facial expression • Farewell - Last standard of service • welcome - First standard of service • - Most important part of communication • Residence - Place for seniors to call home • - Another word for the edible portion of food • Service Audit - How do we measure satisfaction • training - Teaching employee's Customer Service • ...
Celebrating Customer Service Week 2014-07-29
Across
- Do the _____ thing
- Celebrating customer Service Week
- Allstate agents are _______ advisors
- Allstate offers a claim ____________ guarantee
- Allstaters are a _____ for Good
Down
- We help customers realize their homes and ______
- Allstate treats customers with _______
- Delivering on the Customer Value __________
- Put people ahead of ________
- Allstate ________ what matters most to me
- Allstaters can connect with each other through the Employee _______
- You're in good _____ with Allstate
- ____ Expectations
- He's the world's worst cleaning lady ______
14 Clues: ____ Expectations • Do the _____ thing • Put people ahead of ________ • Allstaters are a _____ for Good • Celebrating customer Service Week • You're in good _____ with Allstate • Allstate agents are _______ advisors • Allstate treats customers with _______ • Allstate ________ what matters most to me • Delivering on the Customer Value __________ • ...
Unique aspects of service processes & Operations layout 2024-04-30
Across
- Refers to the presence of the customer in a service process.
- The time that it takes to process one unit at an operation in the overall process.
- Processes that have contact with the customer.
- A layout where resources are arranged according to a regularly occurring sequence of activities.
- Categorizes service processes based upon the degree of customization/ customer interaction and labor/capital intensity.
Down
- Presents the order in which tasks must be completed.
- Groups of products that have similar processing requirements.
- The layout used when the product cannot be moved during production.
- The maximum allowable cycle time at each workstation, based on customer demand.
- Processes that are not seen by the customer.
- Used to assign tasks so that idle time and the number of workstations are
- A layout that groups together similar resources.
12 Clues: Processes that are not seen by the customer. • Processes that have contact with the customer. • A layout that groups together similar resources. • Presents the order in which tasks must be completed. • Refers to the presence of the customer in a service process. • Groups of products that have similar processing requirements. • ...
F&B Industry 2021-10-11
Across
- responsible for billing and taking payments
- food when impossible to get home
- need to sate hunger
- served from buffet or passed trays
- apprentice
- between captive and non-captive markets
- wine waiter or expert
- market where customer has no choise in food operation
- offers honest, basic and robust cooking on checkered table cloths
Down
- carver responsible for the carving trolley
- need value for money
- expert in cocktail making
- similar to brasserie, serves coffee and snacks and all types of meals
- customer is seated orders from menu and served
- one of three resources used in food service operations
- one of three variables of foodservice operations
- meeting or exceeding guest expectations
17 Clues: apprentice • need to sate hunger • need value for money • wine waiter or expert • expert in cocktail making • food when impossible to get home • served from buffet or passed trays • between captive and non-captive markets • meeting or exceeding guest expectations • carver responsible for the carving trolley • responsible for billing and taking payments • ...
callone 2015-12-09
Across
- Working together, collaboration
- Group of people with same goals
- Managed Services Operations
- Gathering movement, relocation
- Taking charge/control of something, to direct
- Next Business Day
- To rise/stress or make something important
Down
- Activities of a business or organization
- Back Order
- Service Request
- Process of using words, sounds, signs
- Acts done for others, as a business
- Customer Care Center
- Work Order
- Effort made to do something correctly/safely
- First number
- On whole Earth, worldwide
- National Cash Register
- Estimated Time of Arrival
- Service Level Agreement
- Conversation via phone
21 Clues: Back Order • Work Order • First number • Service Request • Next Business Day • Customer Care Center • National Cash Register • Conversation via phone • Service Level Agreement • On whole Earth, worldwide • Estimated Time of Arrival • Managed Services Operations • Gathering movement, relocation • Working together, collaboration • Group of people with same goals • ...
Customer Service Week 2017 2017-09-29
Across
- uses barcode scanning technology
- accessible through Secure Enterprise, allows you to securely access, view and download multiple types of data reports
- implemented Sept. 12, 2017
- one of patient/donor identifier
- one criteria to accrue time for a waitlisted patient
- Any neoplasm or tumor that is cancerous as opposed to being benign.
- to clone a member or user
Down
- A response entered in the donor feedback process that explains the outcome of an organ considered for the potential of transplantation.
- comment from members
- Set by Angel Caroll
- Any potential donor referred to an OPO by a hospital but no written consent.
- Reset my _(8letters)?
- When organ removal, death, or replacement on chronic allograft support system has occurred.
- A test to determine the incompatibility between a donor and a recipient
14 Clues: Set by Angel Caroll • comment from members • Reset my _(8letters)? • to clone a member or user • implemented Sept. 12, 2017 • one of patient/donor identifier • uses barcode scanning technology • one criteria to accrue time for a waitlisted patient • Any neoplasm or tumor that is cancerous as opposed to being benign. • ...
Customer Service Week 2021 2021-09-28
Across
- holds the caster in place
- a rear tire that offers inserts
- the foundation of the wheelchair
- this process applies an accent color to parts
- will propel a power wheelchair
- a rigid style of wheelchair
- accessory to set your book on or write
Down
- the side frame of a Q2 can be straight or
- this will hold your wheel on
- small wheel in front
- allows the caster to spin
- a type of rear wheel
- this type of hand rim comes in oblique
- provides power
14 Clues: provides power • small wheel in front • a type of rear wheel • holds the caster in place • allows the caster to spin • a rigid style of wheelchair • this will hold your wheel on • will propel a power wheelchair • a rear tire that offers inserts • the foundation of the wheelchair • this type of hand rim comes in oblique • accessory to set your book on or write • ...
Customer Service Week 2022 2022-09-14
Across
- Metal top of the brush
- place to refresh stamping instructions on order
- customer specification diagram
- cost of an item
- routing system for emails
- shipping company delivering our products
- price and availability
- Carbon composition designation
Down
- Wire(s) that connect the brush to the terminal
- Customer rating of HCP
- Curved bottom surface of the brush
- FAI is one type
- Groove on the top of the brush
- Insulation over the shunt wires
14 Clues: FAI is one type • cost of an item • Customer rating of HCP • Metal top of the brush • price and availability • routing system for emails • customer specification diagram • Groove on the top of the brush • Carbon composition designation • Insulation over the shunt wires • Curved bottom surface of the brush • shipping company delivering our products • ...
VZC Customer Service Week 2019-09-16
Across
- Type of call where the Emergency Button is pressed in the vehicle
- Name of the Vendor Manager
- Lead Supervisor
- System used when Siebel is not working/offline to find a location
- Where we document a caller's interaction
- A vehicle's unique identifying number
- Acronym for the database used to search for 10 digit PSAP numbers
Down
- Phone system
- Official Name of Mercedes Benz Telematics Services
- Where to find steps and processes for call handling
- Type of call where system recognizes the vehicle was in a crash
- Acronym for Public Safety Answering Point
- Acronym for Dual Tone Multi Frequency
- Official Name of Volkswagen Telematics Services
14 Clues: Phone system • Lead Supervisor • Name of the Vendor Manager • Acronym for Dual Tone Multi Frequency • A vehicle's unique identifying number • Where we document a caller's interaction • Acronym for Public Safety Answering Point • Official Name of Volkswagen Telematics Services • Official Name of Mercedes Benz Telematics Services • ...
Customer Service Week 2020 2020-10-05
Across
- A car found on the executive train
- Used to be the end of a train
- What an engineer drives
- A department in the NSC
- Where the AED is located
- A department in the NSC
- Some employees may be a member
Down
- Something moved in Winnipeg yard
- Something to move product in
- Where roads meet railroads
- The "S" in NSC
- Type of railcar
- What trains drive on
- A car used to haul liquids
- Some employees are qualified _______
15 Clues: The "S" in NSC • Type of railcar • What trains drive on • What an engineer drives • A department in the NSC • A department in the NSC • Where the AED is located • Where roads meet railroads • A car used to haul liquids • Something to move product in • Used to be the end of a train • Some employees may be a member • Something moved in Winnipeg yard • A car found on the executive train • ...
koolis 2020-03-03
Across
- kätte saama
- serveerima
- tohutu
- tõsiasi
- kõik kokku
- iseteenindus
- kaasavõtmisega söögikoht, kaasavõetavad söögid
- menüü
- prukas
Down
- apteeker
- juustuburger
- kokakoola
- kavandama
- arendama
- klient
- drive-in-restorani teenindaja
- sümbol
17 Clues: menüü • tohutu • klient • sümbol • prukas • tõsiasi • apteeker • arendama • kokakoola • kavandama • serveerima • kõik kokku • kätte saama • juustuburger • iseteenindus • drive-in-restorani teenindaja • kaasavõtmisega söögikoht, kaasavõetavad söögid
Marketing Vocab 2016-09-01
Across
- Products, place,price, promotion
- Action that is done for customer
- Involves making products
- Help determine a companies strengths and weakness
- Process of telling people about a product or service
- Physical item
- Plan for a company so that it avoids problems
- Activities that focus on customers to earn profit
Down
- Amount of money needed for a product
- Bought or sold
- Predict future sales and revenue
- Is a concept,cause or image
- Physically delivering goods to customers
- Specific groups of customers yours selling to
- Who buys products
- Plan of action for marketing a product
16 Clues: Physical item • Bought or sold • Who buys products • Involves making products • Is a concept,cause or image • Products, place,price, promotion • Predict future sales and revenue • Action that is done for customer • Amount of money needed for a product • Plan of action for marketing a product • Physically delivering goods to customers • Specific groups of customers yours selling to • ...
Onesource Scavenger Hunt 2017-08-21
Across
- A customer is asking about a feature they thought they had. Looking under the Priceplan & Services tab in SmartDesktop, what option allows us to view previous rateplans and addons?
- Always check this tool before starting a port request.
- The customer is saying they want to bring their home phone number over to mobility, and have heard about a $10 rateplan that will work with a special wireless box. What name of the service the customer is referring to?
- What is the name of the Roaming Pass program that allows customer to use their cell plan abroad as if they were still at home?
- Your customer has changed their rateplan to an YC plan to take advantage of shareable data on the account. What addon do you need to add to their YC plan to allow them access to the account’s data services?
- What is the rate plan associated to this soc code: PVC55NAT
- A customer has found a device they’d previously declared lost. In Smartdesktop what option allows us to view and change a device’s status in that regard?
- What program do customers finance tablets under with telus?
- A customer wants to block their subscriber from having Google Play purchases charged to the account. What feature would block the ability to charge content to their TELUS invoice?
- In Smart Desktop this tab allows us to viewer payment history, pending charges, and past/pending adjustments.
- What tool allows us to see bills as the customer would see them printed?
Down
- Your customer would like to return a phone ordered through Direct Fulfillment. What request form would you use from the Kana tool?
- What extended warranty service would cover a Samsung Galaxy S8?
- This number is the identifying serial number for a phone.
- A customer says they spoke to an agent that visited them at their home. What is the name of the team that specializes in these sorts of sales?
- This department (abbreviated) handles inquiries related to transferring a customer number into Telus from another provider.
- When activating an account Telus requires a Driver’s License, major credit card, or (?) to run a credit check.
- Your customer is requesting the Call Forwarding feature that includes 3000 long distance Call Forwarding minutes. Which soc code do you need to provision?
18 Clues: Always check this tool before starting a port request. • This number is the identifying serial number for a phone. • What is the rate plan associated to this soc code: PVC55NAT • What program do customers finance tablets under with telus? • What extended warranty service would cover a Samsung Galaxy S8? • ...
Departments within DTE 2021-04-26
Across
- Internal Fraud department
- Internal team that verifies customers identity through submitted documents
- Internal directory operator
- Handles scheduling of meter read after 3 consecutive estimates
- Home Appliance Repair Program
- Handles New Service, Service Alterations and Gas Attachment surcharges.
- AKA the Theft department
Down
- Handles low income verification and host customer assistance days
- Handles gas appointment scheduling and gas leaks.
- Provides free home energy audit, energy saving equipment and appliance recycling.
- Handles OPL field requests
- Handles commercial customers
- Handles gas reconnects at the street
- Handles deceased customer accounts
14 Clues: AKA the Theft department • Internal Fraud department • Handles OPL field requests • Internal directory operator • Handles commercial customers • Home Appliance Repair Program • Handles deceased customer accounts • Handles gas reconnects at the street • Handles gas appointment scheduling and gas leaks. • Handles scheduling of meter read after 3 consecutive estimates • ...
Customer Service Week 2022 - Mind Bender Competition 2022-10-03
Across
- A tool to measure customer advocacy
- Manage your workflow tasks
- Documents & files
- Violation of code of conduct
- We should always work towards
- Get it _____ the first time.
Down
- The quality of being faithful towards
- It is important to ____ customer's need.
- Not everyone is able to identify
- _____ Regulation
- Ability to understand feelings of customer
- Polite expression of praise
- Make sure you deliver _____ service.
- Go the extra ___ for your customer.
14 Clues: _____ Regulation • Documents & files • Manage your workflow tasks • Polite expression of praise • Violation of code of conduct • Get it _____ the first time. • We should always work towards • Not everyone is able to identify • A tool to measure customer advocacy • Go the extra ___ for your customer. • Make sure you deliver _____ service. • The quality of being faithful towards • ...
Service Heart 2022-05-06
Across
- The name of our service report
- ____ about customers and want to help them
- What is the key to starting on the right foot?
- What tool can we use to offer products to our customers on the Teller Line?
- What do we call the person that greets the drive-thru customers while waiting to be helped?
- Customer ________ Experience
- What determines if we are getting paid on our service?
- The main group we help
- How to show our customers we are listening
- Where we go to nominate each other
Down
- Introduce yourself and _______ your interaction with customers
- Welcome, Use customer name, Offer to assist, and Sincere Thank you are all parts of?
- In the training video we watched what service did an employee provide to our speaker that he will never forget?
- What model do we use during Problem Resolution?
- Make it _________
15 Clues: Make it _________ • The main group we help • Customer ________ Experience • The name of our service report • Where we go to nominate each other • ____ about customers and want to help them • How to show our customers we are listening • What is the key to starting on the right foot? • What model do we use during Problem Resolution? • ...
Customer Service Week 2020 2020-09-01
Across
- Treat everyone with respect and
- To hear with intention
- Shoot
- If the caller is upset stay
- Work done by one person or a group that benefits another
- Recognize with gratitude: be grateful for
- Communicate
Down
- without this there is no Aflac
- Your Problem
- To transmit Information
- A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement.
- Being of service or assistance
- Cover the customer: not your
- Know Your
14 Clues: Shoot • Know Your • Communicate • Your Problem • To hear with intention • To transmit Information • If the caller is upset stay • Cover the customer: not your • without this there is no Aflac • Being of service or assistance • Treat everyone with respect and • Recognize with gratitude: be grateful for • Work done by one person or a group that benefits another • ...
NICO Customer Service Crossword 2016-11-10
Across
- We insure this type of policy
- Who we hire out to work locally
- One of the founding brothers of NICO
- One of our TPA's
- Amount of $ an insured is required to pay us as provided by policy
- They send in a letter of rep
Down
- What an insured needs to see their claims history
- A coastal state
- Who is out after hours company
- One of the main customer service skills
- Also known as Assigned Risk Solutions
- True or False we can give out reserves
- What room did the first shareholders meeting take place
- Service In WW II NICO was instrumental in devising a plan to streamline what in Omaha
14 Clues: A coastal state • One of our TPA's • They send in a letter of rep • We insure this type of policy • Who is out after hours company • Who we hire out to work locally • One of the founding brothers of NICO • Also known as Assigned Risk Solutions • True or False we can give out reserves • One of the main customer service skills • What an insured needs to see their claims history • ...
Customer Service Week 2024 2024-09-25
Across
- Veritiv's magazine publication, showcasing talent
- one of our recently acquired companies
- team that manages warehouse item replenishment
- popular donation drive for Veritiv in October
- order type that doesn't ship from Veritiv whse.
- log time worked or request PTO
- where transactions are created in EVO
Down
- where we review and respond to cases
- employee communication platform
- EVO go live month for NU
- "Own It" is one of these.
- repository for EVO job aides, CX________
- awards recognition points
- customer and item information stored here in EVO
14 Clues: EVO go live month for NU • "Own It" is one of these. • awards recognition points • log time worked or request PTO • employee communication platform • where we review and respond to cases • where transactions are created in EVO • one of our recently acquired companies • repository for EVO job aides, CX________ • popular donation drive for Veritiv in October • ...
Skill Builder 2023-01-12
Across
- WHAT IS THE TERM FOR TRANSFERING A PHONE NUMBER FROM ONE SERVICE PROVIDER TO ANOTHER
- WOULD BE USED IF THE CUSTOMER IS TRAVELING ABROAD
- SHOULD BE PROCESSED BY TIER 2 AFTER COMPLETING TIER 1 TRG
- ALLOWS THE CUSTOMER TO CUSTOM CREATE THE PLAN THAT FITS THEIR NEEDS
- CAN SHOW YOU THE DIFFERENCE BETWEEN US AND ANOTHER SERVICE PROVIDER
- EFT IS AN ACRONYMS FOR WHAT
- WHAT PROCESS ENSURES VZW HANDLES ALL PORT REQUESTS REQUIRING CUSTOMER ACTION IN A CONSISTENT TIMELY AND EFFICENT MANNER
- LOCATED WITHIN THE BILLING TAB THIS HYPERLINK WILL ALLOW YOU TO CREATE A PTP FOR THE CUSTOMER
- ON THE OVERVIEW TAB BENEFICIAL COST SAVING OPPORTUNITIES WOULD APPEAR AS WHAT
- SHOULD BE USED WHEN LOOKING TO COMPARE DEVICES
- IF YOU ARE HAVING ISSUES WITH YOUR SYSTEM WHAT TYPE OF TICKET WOULD NEED TO BE FILED
- Ost 361641 OFFERS $100 OFF OF WHAT TYPE OF SELECT DEVICES
Down
- USED TO CONNECT OUR CUSTOMERS TO THE NETWORK VIA WIFI
- YOU CAN CREATE AN INCIDENT FOR A SWITCH ORDER AFTER HOW LONG
- TO CREATE A SUBLEVEL ACCOUNT WHAT OPTION UNDER THE DEVICES TAB WOULD YOU USE
- WOULD BE USED WHEN ASSISTING A CUSTOMER WITH A DISCONNECT INQUIRY
- IN MYSOURCE THE LINK YOU WOULD USE TO SHARE YOUR IDEAS AND QUESTIONS WOULD BE WHAT
- THE PERFECT DEVICE FOR A CHILD WHO IS NOT READY FOR A PHONE
- VERIZONS NEW PREPAID OPTION
- A FEATURE THAT ALLOWS YOU TO QUICKLY TYPE IN THE INFORMATION YOU NEED TO SEARCH WITHIN ACSS
- THIS HYPERLINK IS USED TO VIEW THE SIMOTA PROGRAMMING STATE
- PHONECLAIM.COM IS OWNED BY WHAT COMPANY TO FILE AN INSURANCE CLAIM
- THE CUSTOMER HAS AN ACTIVE AGREEMENT TO FINANCE THEIR DEVICE IS ALSO KNOWN AS WHAT THREE LETTER ABBREVIATION
- SHOWS YOU IMPORTANT NOTIFICATIONS IN ACSS WHEN ASSISTING A CUSTOMER
24 Clues: VERIZONS NEW PREPAID OPTION • EFT IS AN ACRONYMS FOR WHAT • SHOULD BE USED WHEN LOOKING TO COMPARE DEVICES • WOULD BE USED IF THE CUSTOMER IS TRAVELING ABROAD • USED TO CONNECT OUR CUSTOMERS TO THE NETWORK VIA WIFI • SHOULD BE PROCESSED BY TIER 2 AFTER COMPLETING TIER 1 TRG • Ost 361641 OFFERS $100 OFF OF WHAT TYPE OF SELECT DEVICES • ...
LVL 1 Special Programs - Electric Emergencies 2021-04-08
Across
- _______is a term used to describe brief power interruptions resulting from interference with power lines.
- The purpose of this program is to inform life support customers, in advance, of any planned power outages.
- ____ is a service notification created in SmartCare to report no power.
- A ______ outage is an isolated outage, not widespread and not a system emergency.
- ________ applies herbicides along CMP right of ways from late May to September. The herbicides used are non-toxic to humans and other mammals.
- ______ orders are created when an emergency/nonemergency request is not address specific.
- When a customer calls regarding more information/status of a job on a notification, ______ tab may contain valuable information.
- ___________ is a situation where a customer or member of a customer’s household has a condition such that a lack of utility service would pose a serious risk of harm to that individual.
- If a customer requests a safety inspection or a cover for a service cable, an ______ service notification must be initiated.
- _______is to change the course or direction of something
- ______ is CMP’s Low Income Assistance Plan.
- The ___________ work center displays information for customers regarding financial assistance from LIHEAP, AMP and/or ELP.
- Historical outage information for a premise can be located within ______.
Down
- scripts are available as a tool to assist with specific types of calls; such as when a customer has a disconnection notice or is inquiring about SimplePay.
- B1 notifications created within SmartCare can be located within the _____ folder.
- Customers may elect to sign up for CMP’s __________ if they would like to be notified of routine maintenance along public roads bordering their property, service drops, or easements.
- ______ is available to assist customers with their electric utility bills when their balance exceeds $500 and they have at least $0.01 in 60 days or older receivables.
- This allows customers to designate a third party (e.g. relative, landlord, clergyman, etc.) to receive calls and/or disconnection notices concerning their CMP account(s).
- CMP maintains a ____ year cycle tree trim cycle.
- Details regarding special programs including Low Income Home Energy AssistanceProgram (LIHEAP) Electricity Lifeline Program (ELP) and Arrears Management Program (AMP) will appear on the __________.
- The estimated time power will be restored.
- ____ is a confirmed outage incident affecting more than one customer.
- Is a federally funded program that provides grant money to help low-income homeowners and renters pay for heating costs.
- _______ to rub or wear away the insulation around the bare wires especially by friction.
- _______is any limb/trunk under 3 inches in diameter.
25 Clues: The estimated time power will be restored. • ______ is CMP’s Low Income Assistance Plan. • CMP maintains a ____ year cycle tree trim cycle. • _______is any limb/trunk under 3 inches in diameter. • _______is to change the course or direction of something • ____ is a confirmed outage incident affecting more than one customer. • ...
Marketing tutorial 2 2022-09-22
Across
- Relationship ..........
- Name of the company in the case
- The ones buying a product/service
- managing customer .......
- Part of the A stage in the AER model
- The customer ......... (the one with the tiers)
- Customers not targeted by a program
Down
- A kind of approach
- Way to measure relationship equity
- most important measure of value creation in CRM (historically)
- Customer dynamic ........ approach
- likelihood that a customer comments positively about a seller to others
- Factor that Leverages Relationship Marketing Delivery Effectiveness
13 Clues: A kind of approach • Relationship .......... • managing customer ....... • Name of the company in the case • The ones buying a product/service • Way to measure relationship equity • Customer dynamic ........ approach • Customers not targeted by a program • Part of the A stage in the AER model • The customer ......... (the one with the tiers) • ...
Name that Vax Fact! 2021-05-30
Across
- placed used to capture customer data
- Located in ATL and head of this project
- required to properly close call
- type of rates that apply
- verify customer has active service
- agents can find job aids here
- agents must "___" every PR
- number of providers that can be sent to customer
- system used by Inktel to track agent time
Down
- must be offered on every call
- primary way to communicate
- must select this to get to PR screen
- PR
- AmazonWorkSpaces
- assist with non-English speaking callers
- code in Genesys to indicate lunch time
- location to go on queue
17 Clues: PR • AmazonWorkSpaces • location to go on queue • type of rates that apply • primary way to communicate • agents must "___" every PR • must be offered on every call • agents can find job aids here • required to properly close call • verify customer has active service • placed used to capture customer data • must select this to get to PR screen • code in Genesys to indicate lunch time • ...
Unit 1 Chapter 3 2024-08-19
Across
- nonprocess features and the capabilities of an organization
- firm’s ability to achieve market and financial superiority over its competitors.
- goods and service features and performance characteristics that differentiate one customer benefit package
- the process structures that are best suited for producing goods or creating services
- basic customer expectations that are considered the minimum performance level
- strengths that are unique to an organization
Down
- sources, markets, and produces its goods and services
- making of whatever goods and services the customer wants, at any volume, at any time for anybody
- After purchase or during consumption or use, customers discern
- strategic emphasis that a firm places on certain performance measures
- discovery and practical application or commercialization of a device
- pattern or plan that integrates an organization’s major goals
- aspects of a good or service that the customer believes but cannot personally evaluate
- set of decisions across the value chain that supports the implementation of higher-level business strategies
- Before purchasing the goods and/or services, customers determine
15 Clues: strengths that are unique to an organization • sources, markets, and produces its goods and services • nonprocess features and the capabilities of an organization • pattern or plan that integrates an organization’s major goals • After purchase or during consumption or use, customers discern • Before purchasing the goods and/or services, customers determine • ...
TEAM MEETING CROSSWORD 2023-11-22
Across
- Internet Banking Project name
- Managers first name
- General Manager First name
- Our newest team member
- Sarah's last name
- Bonus Saver ________
- Average _____ Time
- an expression of dissatisfaction
- What you need to know to login to IB
- What we need to with a customer before discussing account information
- What you need to read a customer when they open a new account
- eLearning System
- Sent out to team each morning with important info
- AHT ______ Competition
- _____ To Win
- Charged when a Direct Debit dishonours
Down
- CRO First Name
- Customer Self Service Online Channel
- CEOS NAME
- Risk ______ Incident Report
- Discontinued Card Type
- Sarah's role in the AHT battle
- Paid to shareholders
- Create _______ WOW
- Mobile _________
- Where you send statement requests
- COO Full Name
- Phone System
- Team Member with the longest Tenure
- _____ The Better
- A transactions account
- Core Banking System
32 Clues: CEOS NAME • Phone System • _____ To Win • COO Full Name • CRO First Name • Mobile _________ • eLearning System • _____ The Better • Sarah's last name • Average _____ Time • Create _______ WOW • Managers first name • Core Banking System • Bonus Saver ________ • Paid to shareholders • Our newest team member • Discontinued Card Type • AHT ______ Competition • A transactions account • ...
CAM word associations 2023-05-11
Across
- Phone service
- Rental
- Scan with your phone
- Platform for online access
- Payment
Down
- App store
- End of rental
- POS system
- CubeSmart word for employee
- CubeSmart Assistance Manager
- Sales and customer service
- Online platform
- Stand alone POS
- Messaging and video platform
14 Clues: Rental • Payment • App store • POS system • End of rental • Phone service • Online platform • Stand alone POS • Scan with your phone • Sales and customer service • Platform for online access • CubeSmart word for employee • CubeSmart Assistance Manager • Messaging and video platform
PR Search 2020-12-10
Across
- Support a Customer with Delivery Options
- Customer Engagement Model for Service Chat
- Support Retail Business Orders
- Toolbox User Guide
- iPhone Upgrade Program Overview
- Explain Authorizations and Charges in Toolbox
- Apple Card Monthly Installments Overview
- Change Destination or Delivery Address for an Apple Pickup Order
- Support Unauthorized Orders
- Support Apple Trade In - US/CA
- Apple Trade In Program Guide US/CA
- Create a US Return for Replacement
- GEM Alerts and Decline Messages
- Support iPhone Upgrade Program and Trade In
- Explain Payment Methods
- Customer Engagement Model for Service Chat
- Support Late Returns (Refund Query)
- Support Orders on Fraud Review
- Custom Apple Watch Guide
- Gift Return
- Signature or Delivery Dispute
Down
- Create a US Return for Refund
- Consult Senior Customer Service
- Apple Trade In Device Assessment
- Unauthorized Returns
- Sales District Quick Reference Guide - AMR Service
- Add Line Item in Toolbox
- Support an Immediate Delivery (IDL) Order
- Support Apple Card Monthly Installments - US
- BOSS user guide - AMR
- LynxWeb Tool User Guide - US
- Apple Pickup Eligibility and Expectations
- Late Deliveries
- Refund a Gift Card
- Understand Returns - CA/MX/US
- Change Shipping Address
- Resolve Damaged in Transit Order
- Invoice Requests - US/CA
- Support Apple Trade In: Phobio - US
- Provider Group Quick Reference - US/CA
- Track Returns
- Change Destination or Delivery Address for an Apple Pickup Order
- Toolbox Contact Logging
- Personal Engraving
- Working with Difficult Customers
45 Clues: Gift Return • Track Returns • Late Deliveries • Toolbox User Guide • Refund a Gift Card • Personal Engraving • Unauthorized Returns • BOSS user guide - AMR • Change Shipping Address • Explain Payment Methods • Toolbox Contact Logging • Add Line Item in Toolbox • Invoice Requests - US/CA • Custom Apple Watch Guide • Support Unauthorized Orders • LynxWeb Tool User Guide - US • ...
Chp 1 Intro to Marketing (DMSM) 2020-09-15
Across
- Process of determining the most effective approach to advertise a product or service (2 words)
- 1/4 P's of marketing, refers to the messaging and communication channels marketers use to generate awareness, interest, engagement, and excitement about products or services.
- the collection, reporting, and examination of actions taken on a website (2 words)
- Path the product or service purchased travels from the company to the consumer
- A range of activities to assist customers in resolving issues; involves the goals of promoting customer satisfaction (2 words)
- (target markets) Identified groups of customers most likely to purchase your product or service (2 words)
- 1/4 P's of marketing, refers to where the product is sold and delivered to customers
- Process of communicating with potential customers to promote a product or service
- ____________ (PR) Efforts made by a company to shape the way audiences perceive the company; how a brand is seen by the public (public image) can have an effect of the brand's actions
- How businesses communicate with audiences
- advocacy Marketing strategy focused on getting customers to support the brand or product
Down
- Process of arranging trade shows, conventions, meetings, etc. that meet determined goals, messages, or purposes (2 words)
- 1/4 4Ps of marketing; refers to the actual product or service a company offers
- Diverse groups of consumers participating in guided discussions to better understand customer perception of a particular product or service 2 words)
- ___________(CTA) Statement or phrase that encourages audience response (3 words)
- Process of communicating a company's value to its customers
- A selected group of consumers, often in a common geographic location, introduced to a product service, or messaging strategy before a full-scale marketing plan is launched (2 words)
- The difference between a company's revenue and its costs; Revenue - Costs = Margin
- Consumers' level of recognition of a company's product, service, or brand
- Process of promoting a product in a retail environment, including the visual display in stores
- Management Process of creating and maintaining the identity of a brand.
- What is communicated and perceived be an audience; can be verbal, written, and non-verbal
- Department responsible for selling products or services to customers and meeting the customers sales goals
- 1/4 4Ps of marketing; the cost of a product or service a company offers
- distinctive name, words, design, logo, mark, or a combination of these elements that create company or product identity and that separate the company or product from competitors
- Research Process of gathering and analyzing information of customers' needs and preferences
- Short-term activity that provides incentives to potential customers and that is intended to help increase sales or create awareness for a product or service (2 words)
27 Clues: How businesses communicate with audiences • Process of communicating a company's value to its customers • 1/4 4Ps of marketing; the cost of a product or service a company offers • Management Process of creating and maintaining the identity of a brand. • Consumers' level of recognition of a company's product, service, or brand • ...
Customer Service Week Crossword 2021-08-25
Across
- Something that a customer gives regarding their opinion about CUNA Mutual Group’s products or services
- The name of CUNA Mutual Group’s new preneed business (two words)
- Comprised of team members that provide customer service for inbound and/or outbound calls (two words)
Down
- The ability of a company to keep its customers over a period of time
- A customer’s complete experience with the CUNA Mutual Group brand
- In 1992 the U.S. _________ proclaimed Customer Service Week a nationally recognized event, celebrated annually during the first full week of October
- Customer _________ is the commitment from customers to continue purchasing CUNA Mutual Group products or services
- An important customer service skill that allows customer service reps to understand a customer’s feelings
8 Clues: The name of CUNA Mutual Group’s new preneed business (two words) • A customer’s complete experience with the CUNA Mutual Group brand • The ability of a company to keep its customers over a period of time • Comprised of team members that provide customer service for inbound and/or outbound calls (two words) • ...
GT LU 4 Module 2 2020-08-26
Across
- customer relationship management
- it enables the companies to improve and customize their offerings and service to best suit customers
- when customers now longer wish to receive marketing emails
- ________ programmes make customers feel valued thus ensuring repeat business.
- identify your competitors’ strengths, weaknesses, opportunities, and threats.
- Customer making decision to buy
- source of contact information and leads to potential customers
- compiling customer database here
- The selling process has _______ key steps
- First step in the selling process
- A breakdown in communication or inaccurate information between employees result in this
- Your actions before you have a sales call
- This is a sales document that you provide the customer with for the product they are interested in purchasing
- document that itemises and records a transaction between a buyer and a seller.
Down
- management intervention to avoid losing the customer
- Knowledge is ________
- Knowing and understanding customer _____ is at the centre of every successful business
- Product _______ is an asset and will allow your company to forge ahead of competition
- People who enquire about your company should be included and ________ for approach in the future.
- If you want the customer's ______ you have to earn it
- Protection of Personal Information Act
- These are the questions which will allow you to delve deeper into the customer’s answers to your open questions, finding out the reasons and emotions behind those answers
- A system of moral principles
- preliminary invoice
- influence your customers and helps you to anticipate what they are going to need
- The market you are trying to sell your product to
- Don't try to sell something that's not needed
- process of developing, coordinating, monitoring the various decisions that have a direct bearing on the company’s sales
- A sales _____ is a document which is prepared by the organisation and issued to a customer for the sale of a product or service
29 Clues: preliminary invoice • Knowledge is ________ • A system of moral principles • Customer making decision to buy • customer relationship management • compiling customer database here • First step in the selling process • Protection of Personal Information Act • The selling process has _______ key steps • Your actions before you have a sales call • ...
PR Crossword Search 2020-12-10
Across
- Support an Immediate Delivery (IDL) Order
- Understand Returns - CA/MX/US
- Support Unauthorized Orders
- Explain Authorizations and Charges in Toolbox
- Support Retail Business Orders
- iPhone Upgrade Program Overview
- Working with Difficult Customers
- Signature or Delivery Dispute
- Customer Engagement Model for Service Chat
- Sales District Quick Reference Guide - AMR Service
- Create a US Return for Replacement
- Resolve Damaged in Transit Order
- Custom Apple Watch Guide
- Toolbox Contact Logging
- Invoice Requests - US/CA
- Consult Senior Customer Service
- Support Apple Trade In - US/CA
- Gift Return
- Late Deliveries
- Change Destination or Delivery Address for an Apple Pickup Order
- Support Apple Card Monthly Installments - US
- Apple Trade In Program Guide US/CA
- Apple Trade In Device Assessment
Down
- Refund a Gift Card
- Support a Customer with Delivery Options
- Add Line Item in Toolbox
- Change Shipping Address
- LynxWeb Tool User Guide - US
- Support iPhone Upgrade Program and Trade In
- BOSS user guide - AMR
- Apple Card Monthly Installments Overview
- Support Late Returns (Refund Query)
- Personal Engraving
- GEM Alerts and Decline Messages
- Track Returns
- Create a US Return for Refund
- Unauthorized Returns
- Support Orders on Fraud Review
- Provider Group Quick Reference - US/CA
- Apple Pickup Eligibility and Expectations
- Toolbox User Guide
- Explain Payment Methods
- Change Destination or Delivery Address for an Apple Pickup Order
- Support Apple Trade In: Phobio - US
- Customer Engagement Model for Service Chat
45 Clues: Gift Return • Track Returns • Late Deliveries • Refund a Gift Card • Personal Engraving • Toolbox User Guide • Unauthorized Returns • BOSS user guide - AMR • Change Shipping Address • Toolbox Contact Logging • Explain Payment Methods • Add Line Item in Toolbox • Custom Apple Watch Guide • Invoice Requests - US/CA • Support Unauthorized Orders • LynxWeb Tool User Guide - US • ...
Chapter 9 Key Terms 2024-11-05
Across
- consumer goods that a buyer doesn’t anticipate purchasing
- product available for purchase
- the financial asset associated with a brand
- a set of products that are similar or complementary
- the stages a product goes through, tracking its sales and profitability
- the additional value that a brand has over a substitute
- the number of product lines a brand carries
- the overarching impression that customers have of a brand
- product solution that the customer is actually buying: convenience, ego, ease, flexibility, etc.
- the number of products in a line
Down
- expenses directly attributable to the product or service
- a widely used financial measure to determine the profitability of a business; considers costs to manufacture and sell a product or service
- symbols that show legal ownership of a brand name or brand mark
- addition of product lines
- all the products a company sells
- product having unseen aspects essential to customers
- the way a brand signals emotions in consumers’ minds
- measure of the degree to which a brand is preferred over others in the category
- the process of developing a brand
- an intangible asset with tangible value; made up of promotion efforts and customer meaning
20 Clues: addition of product lines • product available for purchase • all the products a company sells • the number of products in a line • the process of developing a brand • the financial asset associated with a brand • the number of product lines a brand carries • a set of products that are similar or complementary • product having unseen aspects essential to customers • ...
Marketing Management 2024-01-28
Across
- The group of individuals or potential customers targeted by a marketing message.
- The communication activities used to inform, persuade, and remind the target audience about a product or service.
- The perception and recognition of a product or company in the market.
- A semi-fictional representation of an ideal customer based on market research.
- The overarching process of creating, communicating, delivering, and exchanging value to satisfy customer needs.
- The process of getting a product from the manufacturer to the end consumer.
- Creating a distinct image and identity for a product or brand in the minds of consumers.
- The activities and processes involved in selling products or services to customers.
- (Unique Selling Proposition): A distinctive element that sets a product or brand apart from competitors.
- Search Engine Optimization – techniques to improve a website's visibility on search engines.
- Rivalry among businesses for the same target market.
- Journey: The process a customer goes through from awareness to purchase and beyond.
- Dividing a market into subsets based on characteristics like age or income.
- Rapidly gaining popularity or spreading widely, often through social sharing.
- Information and material created for a specific audience to provide value.
- A specific group of consumers that a business aims to reach with its products and marketing efforts.
- Establishing a distinctive place in the minds of consumers relative to competitors.
- The level of interaction and connection between a brand and its audience.
Down
- Receiving input from customers or stakeholders to improve products or services.
- A medium or platform used to deliver a marketing message.
- Paid, non-personal communication designed to influence a target audience.
- A systematic method of gathering information from a sample of people.
- The end user of a product or service within the target market.
- A group of potential buyers with similar needs or characteristics.
- Customer commitment and repeat business due to positive experiences with a brand.
- The benefit or satisfaction a customer derives from a product or service.
- Introducing new ideas, methods, or products to the market.
- A plan of action designed to achieve a specific goal.
- The process of turning a prospect into a customer by taking a desired action.
- The systematic analysis of data to gain insights into marketing performance.
- Determining the value of a product or service and setting a cost that consumers are willing to pay.
- A coordinated series of activities designed to achieve a specific marketing goal.
- A tangible or intangible offering that fulfills a need or want and can be exchanged.
- Marketing strategies and content tailored for mobile devices.
- The practice of creating a unique identity for a product or service to distinguish it from competitors.
- Share: The portion of total sales within a market that a company controls.
- Dividing the market into distinct groups based on similar characteristics or needs.
- An acronym for strengths, weaknesses, opportunities, and threats – a strategic planning tool.
- Media: Online platforms used for social interaction and content sharing.
- Patterns or shifts in consumer behavior, technology, or the market.
40 Clues: Rivalry among businesses for the same target market. • A plan of action designed to achieve a specific goal. • A medium or platform used to deliver a marketing message. • Introducing new ideas, methods, or products to the market. • Marketing strategies and content tailored for mobile devices. • The end user of a product or service within the target market. • ...
Spedan's 335 Crossword 2022-06-20
Across
- Forum Rep (Days)
- Branch Manager
- Rulebook
- UrgentComms
- Dining Room
- Customer Feedback
- Retail TM
- Democracy
- Payment TM
- Service TM
- Personnel System
- DBM
Down
- Service TM
- Purpose
- Chairman
- Retail TM
- 335
- 20% 25% 12.5%
- Community
- Forum Rep (Nights)
- Compliance TM
- Night TM
22 Clues: 335 • DBM • Purpose • Chairman • Rulebook • Night TM • Retail TM • Community • Retail TM • Democracy • Service TM • Payment TM • Service TM • UrgentComms • Dining Room • 20% 25% 12.5% • Compliance TM • Branch Manager • Forum Rep (Days) • Personnel System • Customer Feedback • Forum Rep (Nights)
Marketing tutorial 2 2022-09-22
Across
- likelihood that a customer comments positively about a seller to others
- most important measure of value creation in CRM (historically)
- Relationship ..........
- Customer dynamic ........ approach
- Name of the company in the case
- The customer ......... (the one with the tiers)
Down
- A kind of approach
- Part of the A stage in the AER model
- The ones buying a product/service
- Customers not targeted by a program
- managing customer .......
- Way to measure relationship equity
- Factor that Leverages Relationship Marketing Delivery Effectiveness
13 Clues: A kind of approach • Relationship .......... • managing customer ....... • Name of the company in the case • The ones buying a product/service • Customer dynamic ........ approach • Way to measure relationship equity • Customers not targeted by a program • Part of the A stage in the AER model • The customer ......... (the one with the tiers) • ...
YNE Customer Service Week 2 2020-09-21
Across
- Access code (3)
- Subway, basically (6)
- Buying of materials and euipment (11)
- Outflow system (8)
- Sunny Season (6)
- Table of data (11)
- Cut-off point (8)
- Light refractor (5)
- Association; bat (4)
- Game; crossing (6)
- Dougal's magic (10)
Down
- Back with funds (7)
- Small salamander (4)
- Office assignement (7)
- One who's always right? (8)
- Magnificent doorway (6)
- Performance measure? (3)
- Number one imperative (6)
- Heat resistant material might register (8)
- Jam ingredient (7)
- The week starts (6)
- Spam, perhaps (5)
- Real estate and the like (6)
- Combined effort (8)
- To ask (7)
- Game plan (8)
- Navigation aid (3)
27 Clues: To ask (7) • Game plan (8) • Access code (3) • Sunny Season (6) • Spam, perhaps (5) • Cut-off point (8) • Jam ingredient (7) • Outflow system (8) • Table of data (11) • Navigation aid (3) • Game; crossing (6) • Back with funds (7) • The week starts (6) • Combined effort (8) • Light refractor (5) • Dougal's magic (10) • Small salamander (4) • Association; bat (4) • Subway, basically (6) • ...
Customer Service / Go Byond Values 2014-08-29
Across
- Appreciating the ________of others and celebrating success
- ____and value the input of others
- Take____for each and every decision or action we take
- Being dedicated,_____ and proud of what you do
- Being a team player to deliver______high results.
- We must focus on not just meeting but____what people expect from us
- We need to push the _____ by trying something new
- Listening carefully and ______ different points of view
- Continuously _____, developing and improving.
- Welcoming and value ______
- Putting your_____ in everything you do
Down
- Being____ for all your deliver
- Going extra mile to_____every customer, colleague or partner
- Looking for small improvements as well as big________
- Be____and truthful in all our dealings
- Solving every problem _____ and creatively
- Turning imaginative______ into the best solutions
- Setting yourself______and competitive goals
- We want you to feel____ so that you can bring more to the task you under take
- _______,praise and show appreciation
- We want people to see Astro as an organization that keeps its ____ and one that people can count on.
21 Clues: Welcoming and value ______ • Being____ for all your deliver • ____and value the input of others • _______,praise and show appreciation • Be____and truthful in all our dealings • Putting your_____ in everything you do • Solving every problem _____ and creatively • Setting yourself______and competitive goals • Continuously _____, developing and improving. • ...
Customer Service Appreciation Week Crossword 2017-10-01
Across
- Emily Xu's favorite basketball team
- The name of our Chat and Email software
- Location of our Summer 2017 Naperville campus appreciation outing
- If a registrant puts $200 or more of WÜSTHOF cutlery on their registry, they will receive this as a bonus gift
- The number of kids that Kristen Chidley has
- This program offers interior decorators, designers and architects an exclusive savings on full-price items at Crate and Barrel, CB2 and The Land of Nod, excluding Outlets.
- The name of Elizabeth Cumbo's Great Dane
- Our favorite place to order pizza for special events and holidays
- Christina Sheehan's favorite color
- Ariana's last name(Contact Center HR Manager)
- This coffee table was featured on the cover of our August 2017 Upholstery Sale catalog
- This bed was featured on the cover of the March 2017 Land of Nod catalog
Down
- The name of the company that we partner with to deliver our e-gift cards
- The number of sisters that Pam Cleff has
- Russell Pinch designed this sofa collection for Crate and Barrel
- The name of the new phone system that was implemented in August
- The name of the company that we partner with to deliver our parcel merchandise internationally
- Maria Lucero's favorite actor
- Designer of the Venice Studio Collection for CB2
- This city is home to our only CB2 store in Texas
- Nancy Erickson-Ludwig's middle name
- The street name in our address
22 Clues: Maria Lucero's favorite actor • The street name in our address • Christina Sheehan's favorite color • Emily Xu's favorite basketball team • Nancy Erickson-Ludwig's middle name • The name of our Chat and Email software • The number of sisters that Pam Cleff has • The name of Elizabeth Cumbo's Great Dane • The number of kids that Kristen Chidley has • ...
Customer Service Centre - R&R 2020-03-08
Across
- Targeted Compliance _____
- How many days can an appointment be rescheduled for during Work For The Dole phase?
- What does a jobseeker apply for when they are meeting their requirements through work or study hours?
- Before rescheduling an appointment; we must check: comments, jobseeker personal summary, appointment notes, earnings and if the appointment was previously ____
- When a jobseeker receives 5 demerits within a 6 month period, they are then in which zone?
- What does a jobseeker have to submit monthly?
- What does a jobseeker sign during their initial appointment?
- If we need to speak to site in regards to WoW, we can call the ____
Down
- How many days can an appointment be rescheduled for during Case Management phase?
- If a jobseeker misbehaves during an appointment, it is resulted as?
- If an employer calls with a new vacancy, we call the ____ officer.
- A jobseeker needs to meet their requirements for ___ months to return back to the Green Zone?
- If a Valid reason is established after compliance had been processed, how can we remove the demerit?
- re-engagement _____
- What is removed when a valid reason is established?
- How many months does a jobseeker remain in the warning zone for?
- If a jobseeker misses an Job Interview due to a Invalid reason, they will be fast tracked to?
- PNP stands for; ParentsNext ____
- work for the ____
- When a jobseeker reaches 3 demerits, they need to undertake a Capability ___; unless completed within the previous 6 months
20 Clues: work for the ____ • re-engagement _____ • Targeted Compliance _____ • PNP stands for; ParentsNext ____ • What does a jobseeker have to submit monthly? • What is removed when a valid reason is established? • What does a jobseeker sign during their initial appointment? • How many months does a jobseeker remain in the warning zone for? • ...
GroupServices Customer Service Week 2020 2020-10-08
Across
- One of the newest teams in Vegas plays this sport.
- Something people wear to help them see.
- Hottest planet in our solar system.
- America's favorite desert
- Last name of actor who played Neo in The Matrix
- John Leach famous for making this?
- City National Arena is the practice facility and team headquarters of the Vegas ______ Knights of the NHL
- Home stadium for the NFL's Las Vegas Raiders
- The fastest land mammal
- This instrument has three valves?
- Blue is the color of what type of poppy
- Colorado's third-largest city
- One fourth of all your body's _____ are in your feet.
- Number of floors our southern parking garage has.
Down
- The sky glows with the aurora borealis, in Fairbanks, ______ (state)
- What the sun is made up of.
- A sport played on ice skates.
- Which word goes before vest, beans, and quartet
- This medicine was originally called "mold juice"
- These bulbs were once exchanged as a form of currency
- Latin name of Earth's moon.
- Starbucks opens first store in what city?
- Abe Lincoln's birth state
- The Slowest Mammal on Earth
- What color is Absinthe?
- This animal can be 20 feet tall and have tongue up to 20 inches long.
- The humuhumunukunukuapuaa is what state's official fish
- Disney movie with the song, "You're welcome" is in it
- Disney movie with the song, "Let it go" is in it
- Which chess piece can only move diagonally?
30 Clues: What color is Absinthe? • The fastest land mammal • America's favorite desert • Abe Lincoln's birth state • What the sun is made up of. • Latin name of Earth's moon. • The Slowest Mammal on Earth • A sport played on ice skates. • Colorado's third-largest city • This instrument has three valves? • John Leach famous for making this? • Hottest planet in our solar system. • ...
Nassau Customer Service Month Crossword 2022-10-25
Across
- Location of home office
- Your carrier of choice
- Document explaining attendance policy
- Our NEW partner in service this year
- this winter four letter word is white
- Company acquired in 2020
- Our NEW system like Compass and CSA
- 2022 sales goal
- the big holiday this month
- Sold this company in 2021
- this department processes new applications
Down
- Marketing king
- 1099’s start this in February
- Chief Service Officer
- Insured this famous person in 1865
- An FIA product
- Our NEW system like Vantage
- Site for employee information
- COO
- CEO
20 Clues: COO • CEO • Marketing king • An FIA product • 2022 sales goal • Chief Service Officer • Your carrier of choice • Location of home office • Company acquired in 2020 • Sold this company in 2021 • the big holiday this month • Our NEW system like Vantage • 1099’s start this in February • Site for employee information • Insured this famous person in 1865 • Our NEW system like Compass and CSA • ...
Customer Service and Sales Fundamentals 2017-10-25
Across
- Buying and Selling through the internet via an electronic device.
- Produces the products.
- This customer shops for fun, and therefore shopping does not necessarily mean always making a purchase.
- These stores sell a wide variety of goods including food, alcohol, and medicine.
- No matter what format it takes, retailing is the method by which consumers acquire products and services.
- The person who makes quick purchase decisions.
- A defined customer who has the need, desire, and ability to buy a retailer's products.
- Buys large quantities of products directly from the manufacturer, breaks them into smaller units, and sells the smaller unit to retailers.
- Clubs Wholesalers who sell products in bulk directly to consumers. These clubs typically require a membership.
- A thing or event that causes a reaction.
Down
- Quantifiable information about a customer such as household size, income, education, occupation, and place of residence.
- Off-price stores that offer an assortment of brand-name merchandise at a significant discount off the manufacturer's price.
- The presence of a physical storefront and face-to-face customers experiences.
- A company that operates multiple stores under common ownership, and usually has centralized decision-making.
- Decision making based on the suggestion or preference of a friend, colleague, or family member.
- A physical need such as hunger or thirst that drives behavior.
- Off Price stores that are owned by the manufacturer or retailer.
- The license granted to another party to market a company's goods or services in a particular territory.
- This customer usually waits to see what the latest trends will be, and is reluctant to try new products until friends have done so and reported on them.
- Receives, stores, displays and presents the products to customers.
20 Clues: Produces the products. • A thing or event that causes a reaction. • The person who makes quick purchase decisions. • A physical need such as hunger or thirst that drives behavior. • Off Price stores that are owned by the manufacturer or retailer. • Buying and Selling through the internet via an electronic device. • ...
2000's Customer Service Week 2023-10-06
Across
- Popular TV show-New Jersey Italian Mobster
- 2007 Super Bowl Champs
- Rihanna: it's used to stay dry in the rain
- actor played a football coach "Remember the Titans"
- Netflix explosion Hint: Carole Baskin
- Dinosaurs are back: Chris Pratt
- Bruno Mars Hit
- Wakanda Hint: who lives there
- Usher said _____
- Creed star played in "The Wire"
Down
- Won American Idol & sang "Since U Been Gone"
- Slap heard around the world. (Who slapped)
- Picture of you with friends taken by you
- Hip Hop Broadway Play
- Green Breakfast
- Fast and Furious actor died
- Covid did this everywhere
- Complete the title “50 Shades of _____”
- 44th US President
- replaced cassette tapes
- Vampire Slayer
- popular rock song: rubbing ice on your skin makes it _____
- Elton John performed "Stan" with this artist at the 2001 Grammy's
23 Clues: Vampire Slayer • Bruno Mars Hit • Green Breakfast • Usher said _____ • 44th US President • Hip Hop Broadway Play • 2007 Super Bowl Champs • replaced cassette tapes • Covid did this everywhere • Fast and Furious actor died • Wakanda Hint: who lives there • Dinosaurs are back: Chris Pratt • Creed star played in "The Wire" • Netflix explosion Hint: Carole Baskin • ...