customer service Crossword Puzzles

Vocab 2022-05-05

Vocab crossword puzzle
Across
  1. satisfaction Buyers view on store
  2. correct
  3. To be nice
  4. People that buy goods
  5. To profit
  6. What people need
  7. To be mad
Down
  1. mindset Providing customers with service
  2. To promote
  3. Work quick

10 Clues: correct • To profit • To be mad • To promote • Work quick • To be nice • What people need • People that buy goods • satisfaction Buyers view on store • mindset Providing customers with service

Ready, Set, Service! Customer Service Week 2013 2013-11-07

Ready, Set, Service! Customer Service Week 2013 crossword puzzle
Across
  1. Recognize with gratitude; be grateful for
  2. Our tagline: Count on EMC to ____________
  3. Every day for Eric
  4. Continually looking for ways to improve what we do and how we do it
  5. Pledge or promise
  6. Lend a hand
  7. A common Thanksgiving dessert
  8. Responsible for someone or for some action
  9. What you make before pulling a certain turkey bone
Down
  1. Inspire with courage, spirit or confidence
  2. Contentment
  3. Shapes and directs the way we work
  4. Take one for the ____
  5. Hear with intention
  6. A connection, association or involvement
  7. Group of concepts that express operational aspects of our marketing philosophy
  8. An act of helpful activity
  9. Sharing ideas to find win-win solutions
  10. Someone who pays for goods or services
  11. We love our ______

20 Clues: Contentment • Lend a hand • Pledge or promise • Every day for Eric • We love our ______ • Hear with intention • Take one for the ____ • An act of helpful activity • A common Thanksgiving dessert • Shapes and directs the way we work • Someone who pays for goods or services • Sharing ideas to find win-win solutions • A connection, association or involvement • ...

Cereal Branding 2021-04-28

Cereal Branding crossword puzzle
Across
  1. used to find out information from customers
  2. person who buys your product / service
  3. customer need linked to how good a product is
  4. part of the marketing mix associated with advertising
  5. part of the marketing mix that
  6. place where goods and services are traded
Down
  1. research carried out by you
  2. recognisable product or service
  3. customer need linked to a product / service that makes life easier for us
  4. quantitative type of research usually completed on paper

10 Clues: research carried out by you • part of the marketing mix that • recognisable product or service • person who buys your product / service • place where goods and services are traded • used to find out information from customers • customer need linked to how good a product is • part of the marketing mix associated with advertising • ...

GRAINGER SUPER HEROES CROSSWORD PUZZLE 2022-03-26

GRAINGER SUPER HEROES CROSSWORD PUZZLE crossword puzzle
Across
  1. BMS MOBILE TEAM IS A SPECIALIZED TEAM FOR WHAT ITEM?
  2. WHAT IS THE PRICING AND LEADTIME DOCUMENT OCCASIONALLY REQUESTED PRIOR TO PLACING AN ORDER
  3. YOU MUST COMPLETE THIS AT THE START OF EVERY CALL
  4. SDS STANDS FOR SAFETY ________ SHEET
  5. SATURDAY SUPER HEROES SERVICE LEADER
  6. TPS STANDS FOR __________ PRODUCT SUPPORT
  7. CPA STANDS FOR CUSTOMER ________ ACCOUNT
  8. THE ONES WHO GET IT DONE
  9. CUSTOMER CALLING TO PURCHASE ITEM(S)
Down
  1. BMS STANDS FOR ______ MANAGEMENT SYSTEMS
  2. SPECIAL QUOTES/ORDERS VIA 3RD PATY SUPPLIERS
  3. YOUR WORK SCHEDULE CAN BE FOUND HERE DAILY
  4. POD STANDS FOR PROOF OF _________
  5. WHEN A COMPANY IS NOT REUIRED TO PAY TAXES THEY ARE CONSIDERED
  6. CUSTOMER CALLING FOR ETA ON AN ORDER
  7. CUSTOMER SUPPORT WITHIN GCOM
  8. STO STANDS FOR STOCK ________ ORDER
  9. BSR STANDS FOR ______ STOCK REQUEST
  10. GRAINGER'S INVENTORY IN A BOOK
  11. INFORMATION ON PREVIOUS CALLS WITH EACH CUSTOMER IS CALLED THE CUSTOMER _______
  12. OUR PROGRAM USED TO CAPTURE EVERY CALL'S INTERATION AND INFORMATION
  13. CONTACT DC'S AND BRANCHES VIA

22 Clues: THE ONES WHO GET IT DONE • CUSTOMER SUPPORT WITHIN GCOM • CONTACT DC'S AND BRANCHES VIA • GRAINGER'S INVENTORY IN A BOOK • POD STANDS FOR PROOF OF _________ • STO STANDS FOR STOCK ________ ORDER • BSR STANDS FOR ______ STOCK REQUEST • CUSTOMER CALLING FOR ETA ON AN ORDER • SDS STANDS FOR SAFETY ________ SHEET • SATURDAY SUPER HEROES SERVICE LEADER • ...

Solar Billing 2021-01-21

Solar Billing crossword puzzle
Across
  1. (abbr.) another name for loan payoff statement
  2. reduces monthly payment (discount)
  3. team who handles setting up automatic payments
  4. pays for equipment use and energy it produces
  5. a type of solar system (abbr. "PV")
  6. can only be added by customer or billing team
  7. type of payment ECS team can process
  8. loan from third party
  9. annual bill to make energy costs true, equal, or correct for annual cycle
  10. amount diminishing or decreasing the effect of another
  11. sent to MyPower customers who want to pay balance in full
  12. billing unit for energy delivered
  13. the energy produced by a PV system
Down
  1. a monthly service like Netflix for solar
  2. service for only energy produced
  3. another name for subscription
  4. name of billing tool (also the measurement of pressure from an electrical circuit's power source)
  5. another name for usage
  6. incentives offered by authorities to go solar
  7. where a customer can see their PPA, Lease or Mypower billing
  8. where a customer can see their subscription billing
  9. offered by government for purchasing solar (abbr.)
  10. loan serviced by Tesla
  11. energy consumed in home
  12. team who handles check reissues and research requests
  13. protects customer financially from under-production

26 Clues: loan from third party • another name for usage • loan serviced by Tesla • energy consumed in home • another name for subscription • service for only energy produced • billing unit for energy delivered • reduces monthly payment (discount) • the energy produced by a PV system • a type of solar system (abbr. "PV") • type of payment ECS team can process • ...

Point of Sale Operations 2024-08-29

Point of Sale Operations crossword puzzle
Across
  1. Attention given to prevent damage, especially with delicate items.
  2. The quality of being precise or correct, especially in handling money.
  3. A note given for the value of a returned product to be used in future purchases.
  4. What a customer feels when interacting with a store.
  5. A business or person that sells goods directly to customers.
  6. Deceptive practices or theft, often involving money.
  7. Easily damaged; requiring gentle handling.
  8. Confidence customers have in a store or brand.
  9. A customer's commitment to repeatedly purchase from the same brand or store.
  10. Money returned to a customer when they pay more than the purchase price.
Down
  1. Opinions or comments given by customers about a product or service.
  2. An item available for purchase.
  3. Transactions where goods or services are sold to customers.
  4. Materials used to protect products, especially delicate ones, during transport.
  5. A certificate that provides a discount or value for purchases.
  6. Adherence to rules and regulations, especially in business transactions.
  7. Money returned to a customer after returning a product.
  8. Easily broken or damaged; requires careful handling.
  9. Someone who buys goods or services.
  10. Assistance or help provided to customers.

20 Clues: An item available for purchase. • Someone who buys goods or services. • Assistance or help provided to customers. • Easily damaged; requiring gentle handling. • Confidence customers have in a store or brand. • What a customer feels when interacting with a store. • Easily broken or damaged; requires careful handling. • ...

Functional Session - Activity 2018-03-22

Functional Session - Activity crossword puzzle
Across
  1. contractor who executes turnkey projects
  2. usually last step in an equipment order
  3. service contract where a dedicated service engineer is posted at customer place
  4. Quotes for turnkey projects
  5. calls up potential customers to sell items
Down
  1. where MIL's financials are kept
  2. the first step in any sales process
  3. Other than sales team does selling when there is oppertunity
  4. this team sells consumables, spares and small equipments
  5. this team sells only equipments
  6. Customer or contractor sends this to project team to get a quote
  7. Prepare quotes for service contracts
  8. qualified enquiries
  9. where gba financials reside

14 Clues: qualified enquiries • Quotes for turnkey projects • where gba financials reside • where MIL's financials are kept • this team sells only equipments • the first step in any sales process • Prepare quotes for service contracts • usually last step in an equipment order • contractor who executes turnkey projects • calls up potential customers to sell items • ...

ITIL Crossword 2016-02-25

ITIL Crossword crossword puzzle
Across
  1. An activity that obtains additional resources when these are needed to meet service level targets or customer expectations.
  2. Software that provides functions which are required by an IT service.
  3. The replacement or correction of a failed configuration item.
  4. A problem that has a documented root cause and a workaround.
  5. A basis for comparison; a reference point against which other things can be evaluated.
  6. An agreement between an IT service provider and a customer.
  7. The addition, modification or removal of anything that could have an effect on IT services.
  8. Something that might exploit a vulnerability.
  9. A temporary suspension, pause or interruption of operation.
  10. Using an external service provider to manage IT services.
  11. Capability to automatically switch to a redundant backup system if the primary system fails, esp. to provide very reliable service on a computer system or network.
  12. A means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks.
  13. A general direction in which something tends to move.
Down
  1. Proven activities or processes that have been successfully used by multiple organizations.
  2. Formal inspection and verification to check whether a Standard or set of guidelines is being followed.
  3. An unplanned interruption to an IT service or reduction in the quality of an IT service. Failure of a configuration item that has not yet affected service is also an incident – for example, failure of one disk from a mirror set.
  4. The basic structure of basic facilities and capital equipment needed for the functioning of system or organization.
  5. The underlying or original reason of an incident or problem.
  6. A logical database containing data and information used by the service knowledge management system.
  7. A formal request from a user for something to be provided
  8. Action taken to repair the root cause of an incident or problem, or to implement a workaround.
  9. Provision of services from a location within the country where the customer is based.
  10. The ability of a product, service or process to provide the intended value.
  11. Loss of ability to operate to specification, or to deliver the required output. The term may be used when referring to IT services, processes, activities, configuration items etc.

24 Clues: Something that might exploit a vulnerability. • A general direction in which something tends to move. • A formal request from a user for something to be provided • Using an external service provider to manage IT services. • An agreement between an IT service provider and a customer. • A temporary suspension, pause or interruption of operation. • ...

Retail Scoop Challenge 2025-01-27

Retail Scoop Challenge crossword puzzle
Across
  1. ______ Service Associate
  2. Retail and Shared Services redesign project
  3. Notice explaining how PI is collected and used
  4. account for unregistered self employed persons
Down
  1. High earning customer segment
  2. Greater _______ and sense of purpose
  3. what office manages customer relationships
  4. moving to 7.6.7
  5. Swift,____,DAO,eKYC,Sales & Service
  6. reduce customer wait time & increase operational efficiency

10 Clues: moving to 7.6.7 • ______ Service Associate • High earning customer segment • Swift,____,DAO,eKYC,Sales & Service • Greater _______ and sense of purpose • what office manages customer relationships • Retail and Shared Services redesign project • Notice explaining how PI is collected and used • account for unregistered self employed persons • ...

Intelligent Logistics 2017-03-23

Intelligent Logistics crossword puzzle
Across
  1. Supports Sales
  2. ______ Surprises
  3. Places to work
  4. All about
  5. Grow a ____to grow
  6. Long Term
  7. Honest,Ethical, Respected
  8. Strong predictable
  9. Big Hairy Audacious Goal
Down
  1. No more than % from one customer
  2. Leverage Tech as a
  3. Fortify SAT with Local ____Team
  4. Satisfaction Surveys
  5. Type of Customer service
  6. ____ leadership company wide
  7. Type of expert
  8. Sales Strategy to
  9. Not good

18 Clues: Not good • All about • Long Term • Supports Sales • Places to work • Type of expert • ______ Surprises • Sales Strategy to • Leverage Tech as a • Grow a ____to grow • Strong predictable • Satisfaction Surveys • Type of Customer service • Big Hairy Audacious Goal • Honest,Ethical, Respected • ____ leadership company wide • Fortify SAT with Local ____Team • No more than % from one customer

ITIL Introduction 2018-03-02

ITIL Introduction crossword puzzle
Across
  1. "A" in RACI
  2. A type of service needed in order to deliver a core service; may or may not be visible to the customer.
  3. Every process must have one.
  4. A structured set of activities designed to accomplish a specific objective.
  5. An organization supplying services to one or more internal or external customers
  6. "C" in RACI
  7. A set of behaviors or actions performed by a person, team, or group in a specific context.
  8. A process is organized around a set of these.
  9. The Process ___ is the role responsible for the operational management of a process. (Email answer to Alan Jones by 11am Friday, 5/4)
  10. Service ___: a set of specialized organizational capabilities for providing value to customers in the form of services.
Down
  1. A team or group of people and the tools they use to carry out one or more processes or activities.
  2. ITIL embraces this kind of approach to service management.
  3. All people who have an interest in an organization, project, IT service, etc.
  4. ITIL Stands for "IT ___ Library"
  5. ITIL is a set of books describing ___ ___ in Service Management.
  6. "I" in RACI
  7. A means of providing value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks.
  8. "R" in RACI
  9. A ___ business function is a function of a business process which is critical to the success of the business.
  10. Anyone who receives a service of some kind.

20 Clues: "A" in RACI • "I" in RACI • "R" in RACI • "C" in RACI • Every process must have one. • ITIL Stands for "IT ___ Library" • Anyone who receives a service of some kind. • A process is organized around a set of these. • ITIL embraces this kind of approach to service management. • ITIL is a set of books describing ___ ___ in Service Management. • ...

Marketing 2024-10-21

Marketing crossword puzzle
Across
  1. - Dividing a broad consumer or business market into sub-groups of consumers based on shared characteristics.
  2. - The act of consistently purchasing a product or service over a period of time.
  3. - A specific group of consumers at which a product or marketing campaign is aimed.
  4. - Short for "Unique Selling Proposition," the factor that differentiates a product from its competitors.
  5. - The strategy of creating an image or identity for a product in the minds of the target audience.
  6. - Short for "Business to Business," refers to transactions and marketing activities between two businesses.
  7. - A marketing strategy that encourages individuals to share a message quickly through social networks.
  8. - A coordinated series of marketing efforts designed to achieve a specific objective, like product awareness or sales.
  9. - A person with a significant following on social media who can affect the purchase decisions of others.
  10. - A short and memorable phrase used in advertising campaigns.
  11. - The public visibility or awareness for a product, service, or company.
  12. - An unconventional marketing strategy designed to create maximum exposure on a limited budget.
  13. - The process of creating a unique name and image for a product in the consumers' mind.
  14. - A group of potential customers for a product or service.
Down
  1. - Information and experiences that are shared through media, such as videos, blogs, or social media posts.
  2. - Short for "Customer Relationship Management," a strategy for managing an organization’s relationships and interactions with customers and potential customers.
  3. - The process of turning potential customers into actual buyers.
  4. - The act of writing text for the purpose of advertising or other forms of marketing communication.
  5. - Short for "Search Engine Optimization," the process of improving a website's visibility on search engines like Google.
  6. - A paid form of communication intended to inform, persuade, and remind customers about a product or service.
  7. - A potential customer who has shown interest in a product or service.
  8. - The amount of money required for the purchase of a product or service.
  9. - The distribution channels through which a product or service reaches the customer.
  10. - A specialized segment of the market for a particular product or service.
  11. - Short for "Business to Consumer," refers to marketing strategies aimed at individual consumers.
  12. - The systematic analysis of data to gain insights into marketing performance.
  13. - Marketing that uses the internet and online technologies to promote products and services.
  14. - Activities that communicate the benefits of a product to the customer with the goal of generating sales.
  15. - A name, term, design, symbol, or other feature that identifies a product or service.
  16. - An item or service offered to meet the needs or wants of consumers.

30 Clues: - A group of potential customers for a product or service. • - A short and memorable phrase used in advertising campaigns. • - The process of turning potential customers into actual buyers. • - An item or service offered to meet the needs or wants of consumers. • - A potential customer who has shown interest in a product or service. • ...

CX Week Crossword! 2024-10-04

CX Week Crossword! crossword puzzle
Across
  1. A customer's perception of a brand's quality and value.
  2. The process of understanding a customer's needs and wants.
  3. A visual representation of a customer journey.
  4. The process of turning customer feedback into actionable insights.
  5. A group of customers with similar characteristics.
  6. The act of going above and beyond for a customer.
  7. A customer's journey from awareness to advocacy.
  8. A customer's journey through a physical store.
  9. A customer's emotional connection to a brand.
  10. The process of collecting and analyzing customer data.
Down
  1. The act of resolving customer complaints in a timely and satisfactory manner.
  2. A customer's perception of a brand's reliability and trustworthiness.
  3. The study of human behavior in relation to products and services.
  4. A metric that measures customer satisfaction.
  5. A customer's journey through a digital channel.
  6. A customer's willingness to recommend a brand to others.
  7. A customer's overall impression of a brand.
  8. The feeling of being valued and understood.

18 Clues: A customer's overall impression of a brand. • The feeling of being valued and understood. • A metric that measures customer satisfaction. • A customer's emotional connection to a brand. • A visual representation of a customer journey. • A customer's journey through a physical store. • A customer's journey through a digital channel. • ...

professional selling 2023-10-17

professional selling crossword puzzle
Across
  1. This salesperson is pushy and manipulative
  2. One of the external influencers of customer behaviour
  3. Team member who sincerity and cooperation are paramount
  4. buying decision is logigal and based on needs
  5. This type of salesperson plays the waiting game
  6. Type of listening
  7. This salesperson is focused on making the sale
  8. Highest paid role in sales
  9. This type of selling is about the human connection
  10. Salesperson who shows customer how and why product solves their problem
  11. Entry level role in sales
Down
  1. Drives customer behaviour
  2. Prospect who is focused on results, confident and demanding
  3. Customer Service ______
  4. Type of selling that focuses on the product
  5. One of the 2 main category drivers of customer behaviour
  6. Type of hard skill essential for salespeople
  7. Teacher who is focused on quality and accuracy and the details
  8. Significant other who enjoys getting their way, very optimistic
  9. Lifeblood of todays business

20 Clues: Type of listening • Customer Service ______ • Drives customer behaviour • Entry level role in sales • Highest paid role in sales • Lifeblood of todays business • This salesperson is pushy and manipulative • Type of selling that focuses on the product • Type of hard skill essential for salespeople • buying decision is logigal and based on needs • ...

Business 101 2021-01-14

Business 101 crossword puzzle
Across
  1. กลุ่มหรือประเภท มักใช้กับการจำแนกอย่างกว้างๆ
  2. สินค้า
  3. บริการ
  4. แผน
  5. องค์กร หรือหน่วยงาน
  6. ผู้ประกอบการ
  7. ผู้จัดจำหน่าย
  8. คุณลักษณะของความต้องการที่อาจจะไม่ได้เปิดเผยชัดเจน
  9. ความเปลี่ยนแปลง
Down
  1. ผู้มีส่วนได้ส่วนเสียกับกิจการ
  2. การดำเนินงานเพื่อสร้างและแลกเปลี่ยนสินค้าที่สามารถตอบสนองต่อความต้องการของลูกค้า
  3. ผู้ส่งมอบวัตถุดิบที่ใช้ในการผลิตสินค้าหรือนำเสนอบริการ
  4. ผลิตภัณฑ์
  5. แบบจำลอง ภาพจำลอง หรือต้นแบบ
  6. ผู้ที่ต้องการสินค้าขององค์กร
  7. คุณลักษณะของผลิตภัณฑ์ที่ลูกค้าหีือผู้มีส่วนได้ส่วนเสียต้องการทั้งในแง่คุณภาพและปริมาณ
  8. ความเสี่ยง ความไม่แน่นอน
  9. ความพึงพอใจ
  10. คุณค่าหรือประโยชน์ที่เกิดขึ้นหรือที่ลูกค้าได้รับจากธุรกิจ

19 Clues: แผน • สินค้า • บริการ • ผลิตภัณฑ์ • ความพึงพอใจ • ผู้ประกอบการ • ผู้จัดจำหน่าย • ความเปลี่ยนแปลง • องค์กร หรือหน่วยงาน • ความเสี่ยง ความไม่แน่นอน • แบบจำลอง ภาพจำลอง หรือต้นแบบ • ผู้ที่ต้องการสินค้าขององค์กร • ผู้มีส่วนได้ส่วนเสียกับกิจการ • กลุ่มหรือประเภท มักใช้กับการจำแนกอย่างกว้างๆ • คุณลักษณะของความต้องการที่อาจจะไม่ได้เปิดเผยชัดเจน • ...

Business vocabulary basic 1 2022-01-13

Business vocabulary basic 1 crossword puzzle
Across
  1. kauppa
  2. tuote
  3. lasku
  4. maksaa (hinta)
  5. halpa
  6. mainos
  7. jono
  8. luotto
  9. markkinointi
  10. kallis
  11. kirjanpito
Down
  1. maksu
  2. myynti
  3. alennus
  4. tarjota, tarjous
  5. johtaja
  6. asiakas
  7. yritys
  8. hinta
  9. käteinen
  10. valikoima
  11. palvelu

22 Clues: jono • maksu • tuote • lasku • halpa • hinta • kauppa • myynti • yritys • mainos • luotto • kallis • alennus • johtaja • asiakas • palvelu • käteinen • valikoima • kirjanpito • markkinointi • maksaa (hinta) • tarjota, tarjous

TREND TRACKERS 2025-02-16

TREND TRACKERS crossword puzzle
Across
  1. A model that describes the customer journey.
  2. Misleading claims about environmental benefits to appeal to consumers.
  3. A seamless customer experience across multiple channels
  4. The percentage of website visitors who leave immediately without taking further action.
  5. A specific group of people identified as the intended audience for a product or campaign.
  6. A business model where a seller doesn't keep inventory but fulfills orders via a third party.
  7. Tailoring marketing messages and offers based on customer data.
  8. The identity of a company or product.
  9. The use of brain science to influence consumer behavior is highly sophisticated.
  10. The activities and strategies used to communicate a product or service to customers.
  11. Promoting a product or service through paid channels.
  12. A business or entity that offers similar products or services to the same target market as another business.
Down
  1. The unique benefits or values a product offers to customers.
  2. The process of influencing consumer behavior and persuading them to take action.
  3. Attracting and converting prospects into interested parties.
  4. Software and strategies for managing customer interactions and data.
  5. The strategic process of creating a specific perception of a brand or product in the minds of customers.
  6. Any interaction between a customer and a brand across channels.
  7. Open and honest communication about business practices and products
  8. A measure of the profitability of marketing activities.

20 Clues: The identity of a company or product. • A model that describes the customer journey. • Promoting a product or service through paid channels. • A seamless customer experience across multiple channels • A measure of the profitability of marketing activities. • The unique benefits or values a product offers to customers. • ...

World Class/Pinnacle 2021-03-16

World Class/Pinnacle crossword puzzle
Across
  1. comparison with a standard
  2. Elite award for customer surveys
  3. positive answer given by member
  4. Customer Service Vice President
  5. survey score for Pinnacle certification
  6. answer given by member
  7. Survey percent for special services
Down
  1. FCR Goal
  2. Who typically reviews surveys
  3. location of resolution & FCR score
  4. Call Center Manager
  5. Department Manager
  6. specializes in measuring FCR and customer satisfaction
  7. First Call Resolution
  8. surveys needed for WC per quarter
  9. SQM World Class Certification
  10. Who typically reviews surveys

17 Clues: FCR Goal • Department Manager • Call Center Manager • First Call Resolution • answer given by member • comparison with a standard • Who typically reviews surveys • SQM World Class Certification • Who typically reviews surveys • positive answer given by member • Customer Service Vice President • Elite award for customer surveys • surveys needed for WC per quarter • ...

Business Crossword 2013-05-16

Business Crossword crossword puzzle
Across
  1. When a customer tells other about the product and service being offered, whether good or bad.
  2. The general type and category, of product or services that a business sells or offers the customer.
  3. A business selling or performing a service such as a car wash, hair salons, and or nail salons.
  4. The moment or event that causes the customer to decide to purchase the product or service.
  5. A business selling products such as clothes and or auto products.
  6. The statistics about the area of where the business is located.
  7. One who purchases a product or a service that a business is selling.
Down
  1. The group of customers that one is trying to attract in order to sell the product.
  2. A complete overview of every aspect of business. Included info on the product or service.
  3. An act of meeting people and building relationships with them to help marketing your business.
  4. Mailing or emailing any advertisemnt, flyer, coupons, and etc. to a person's home of email address.
  5. A similar business selling similar products or services in a nearby location.

12 Clues: The statistics about the area of where the business is located. • A business selling products such as clothes and or auto products. • One who purchases a product or a service that a business is selling. • A similar business selling similar products or services in a nearby location. • ...

UNIT 3 Marketing Crossword 2022-05-03

UNIT 3 Marketing Crossword crossword puzzle
Across
  1. A Marketing ___ is the blending of four marketing elements- Product, Pricing, Placement (Distribution), and Promotion.
  2. The pricing factor that has to do with how advanced, or how many features the product has.
  3. one of the four P's
  4. The activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large.
  5. The pricing factor that has to do with how new the product is.
  6. _____-orientation focuses solely on making the best products and services and selling them with aggressive sales tactics. They do not consider the needs of the consumer rather they produce products that the consumer doesn’t know they need.
  7. the "P" that covers distribution.
  8. Services are _____, which means there will be differences in the quality and type of service provided.
  9. This is the locations and methods used to make the product or service available to the target market.
  10. This is the money a customer must pay for a product or service. One of the four P's
  11. Marketing planning is aimed at satisfying customer needs better than a competitor. How a company plans to accomplish this is a MARKETING ______.
  12. One of the defining characteristics of a service. Services are _____ and do not have a physical existence.
  13. The pricing factor that has to do with the time of year.
Down
  1. Services are activities that are consumed at the time they are produced. The person or technology performing the service must be available when and where the customer needs it.
  2. The pricing factor that has to do with how easy it is to get the product.
  3. A _____ is a company that buys products from a manufacturer or wholesaler and sells them to end users or customers.
  4. another one of the four P's
  5. The pricing factor that has to do with how few close competitors the product has
  6. _____-orientation is a customer-centered approach to product design. It involves market research aimed at determining what consumers view as their immediate needs, primary concerns, or personal preferences within a particular product category.
  7. Services are _____, which means the availability of a service must match the demand for that service at a specific time. They cannot be stored for later.
  8. A _____ Market is a specific group of consumers who have similar wants and needs.

21 Clues: one of the four P's • another one of the four P's • the "P" that covers distribution. • The pricing factor that has to do with the time of year. • The pricing factor that has to do with how new the product is. • The pricing factor that has to do with how easy it is to get the product. • The pricing factor that has to do with how few close competitors the product has • ...

Handling Difficult Customer Situations 2016-09-02

Handling Difficult Customer Situations crossword puzzle
Across
  1. If customer insists on receiving a transcript of his call ____________ to an OFS
  2. If customer threatens to contact an attorney or _________ agency, transfer to an OFS.
  3. Remain calm and reassure caller, apologize when appropriate, provide benefit of the doubt, focus on the solution, offer 'special' attention, and allow caller to be angry are all tips on handling a(n) ___________ caller.
  4. Be professional, be aware of own tone, remain calm and confident – avoid over reacting, focus on solution, keep client perspective, apply sincere empathy, and verbally take ownership are some de-escalation tips for handing a(n) __________ caller.
  5. If customer asks to speak to a supervisor, do not push back or ___________, transfer to an OFS.
  6. If customer requests that the call not be recorded; what personal service skill should be used to respond to the customer?
  7. If customer states he will go to the ________, transfer to an OFS.
  8. If a customer asks to speak to Aon's __________, transfer to an OFS.
Down
  1. Phone transcripts are _______ available to customers.
  2. In the event of a system outage, never write down the customer's ____________ to enter later.
  3. Be patient, stay polite but gain control by asking questions and summarize key points are all tips on handling a(n)_____________ caller. (Hint: The customer is not confused)
  4. Immediately following a _____________ call; you should speak with OFS or CSManager.
  5. If customer is uncomfortable providing the last 4 of their SSN when required, what alternative can be provided?
  6. When transferring to an OFS, always provide OFS short __________ of reason for caller's escalation prior to releasing customer in to the call.
  7. ________ drop off the call after the customer is connected to the OFS.
  8. It is acceptable for any caller to record their call with the Service Center? (True/False)

16 Clues: Phone transcripts are _______ available to customers. • If customer states he will go to the ________, transfer to an OFS. • If a customer asks to speak to Aon's __________, transfer to an OFS. • ________ drop off the call after the customer is connected to the OFS. • If customer insists on receiving a transcript of his call ____________ to an OFS • ...

Highland Bank & Minnesotans 2021-12-28

Highland Bank & Minnesotans crossword puzzle
Across
  1. soda to others
  2. those that go south for the winter
  3. you cannot have this on safe deposit box
  4. slang phrase to agree with someone
  5. refer this product when a customer has fraud on any consumer account
  6. casserole equivalent
  7. product to refer when a customer is consistently overdrawn
  8. saves time for businesses with lots of checks
  9. acronym for customer service expectations
Down
  1. can be domestic or international; online, in-person or phone
  2. state bird(joke); not a loon
  3. Monday after this event should be a holiday
  4. amount of posted POS transactions for Kasasa rewards
  5. word to express surprise, exhaustion, relief
  6. besides disclosures, what you give a customer when doing a product change
  7. duck duck __; not Minnesotan
  8. person to person electronic transfer;
  9. Vikings cheer
  10. saves customer postage and late fees

19 Clues: Vikings cheer • soda to others • casserole equivalent • state bird(joke); not a loon • duck duck __; not Minnesotan • those that go south for the winter • slang phrase to agree with someone • saves customer postage and late fees • person to person electronic transfer; • you cannot have this on safe deposit box • acronym for customer service expectations • ...

customer service 2025-01-21

customer service crossword puzzle
Across
  1. Force Support Squadrom
  2. A state of being dedicated to a cause, activity, etc.
  3. Armed Force
  4. The combined action of a group, especially when effective and efficient
Down
  1. Action of helping or doing work for someone
  2. Lodging at Yokota
  3. Base

7 Clues: Base • Armed Force • Lodging at Yokota • Force Support Squadrom • Action of helping or doing work for someone • A state of being dedicated to a cause, activity, etc. • The combined action of a group, especially when effective and efficient

Selling Review 2024-03-06

Selling Review crossword puzzle
Across
  1. Questioning and listening are two things a salesperson needs to be skilled at to discover a customer's ________.
  2. Having a one on one sales conversation in an online setting through the aid of Livechats and Chatbots is an example of _________ marketing.
  3. The process of matching the characteristics of a product to customer needs and wants is known as ________ _______ ________.
  4. A salesperson can use videos, photographs, samples, pamphlets, or presentations to show the product to the customer when it is impractical to _______ the product.
  5. Any form of direct contact between a salesperson and a potential customer with the aim of selling a product or service
  6. A salesperson can use this type of closing strategy when a product is in short supply or when the price of an item will be going up in the near future. Salespeople should only use this strategy when the information they are giving customers is truthful.
  7. When a customer purchases items on a grocery list such as toilet paper, milk, and break, they are participating in what type of decision making?
  8. All of Becky's friends are getting nice purses for their birthdays. Becky bough a Kate Spade purse so she could fit in with her friends and carry a nice bag too. Becky's purchase can best be described as a(n) ________ buying motive.
  9. One of the purposes of establishing a relationship with a customer in the beginning of the selling process is to gain the customer's ___________.
  10. A type of selling that is very involved requiring a salesperson to spend a great deal of time with a buyer is ________ _______ selling.
Down
  1. Reassuring a customer of their wise buying decision, sending a thank you card, and or making a follow-up call to a customer are all strategies used to build ________ with customers after a sale.
  2. A description of a product characteristic; the product's basic, physical, or extended attributes
  3. Suggesting adding a phone case to a new phone purchase is an example of ________ _______.
  4. "It's cute, but I was really hoping to find a raincoat with a detachable hood." is an example of a _______ objection.
  5. The person who helps facilitate the sale and convince the buyer that the product/service is worth the exchange of their money
  6. Concerns, hesitations, doubts, or any other honest reason a customer has for not making a purchase.
  7. A customer says "I'm worried that this shirt will shrink." The salesperson's reply is "I promise it won't, it is made of material that does not shrink." What method of handling objections is the salesperson using?
  8. A common sales approach technique used when a customer is already showing interest in a particular product is called the ________ approach.
  9. A customer in a computer store says "I can't buy this software. I don't understand the instructions." The salesperson's reply is "Let's read over the directions together. What is the first direction you find confusing?" What method of handling objections is the salesperson using?
  10. The first contact between a customer and a salesperson
  11. The advantage provided to the customer as a result of using the product; the personal satisfaction a customer will get from a good or service.
  12. During a presentation, what is the maximum number of items a salesperson should show a customer at one time?

22 Clues: The first contact between a customer and a salesperson • Suggesting adding a phone case to a new phone purchase is an example of ________ _______. • A description of a product characteristic; the product's basic, physical, or extended attributes • Concerns, hesitations, doubts, or any other honest reason a customer has for not making a purchase. • ...

Dealing with complaints 2024-10-15

Dealing with complaints crossword puzzle
Across
  1. – Not polite or respectful.
  2. – Always supporting someone or something, like a company or friend.
  3. – Not showing or feeling anger or nervousness.
  4. – The feeling of being upset or annoyed because of something you cannot control.
  5. – The person in charge of a business or a team.
  6. – Money that is given back to a customer when a product or service is not good.
  7. – To say sorry for something.
  8. – A problem that causes difficulty or trouble.
  9. Time – The time a person has to wait to receive help or service.
  10. Service – Help or advice given to customers by a company.
Down
  1. – The ability to understand and share someone else's feelings.
  2. – Something that takes the place of another thing.
  3. – In a respectful or nice way.
  4. – A statement that something is wrong or not satisfactory.
  5. – Sending a bill or charging someone for a service.
  6. – To say or do something in reply to someone.
  7. – Something that is broken or in bad condition.
  8. – Clearly defined or identified; giving details.
  9. Quality – Something that is not made well or is not good enough.
  10. – To find an answer to a problem.

20 Clues: – Not polite or respectful. • – To say sorry for something. • – In a respectful or nice way. • – To find an answer to a problem. • – To say or do something in reply to someone. • – Not showing or feeling anger or nervousness. • – A problem that causes difficulty or trouble. • – The person in charge of a business or a team. • – Something that is broken or in bad condition. • ...

Costumer Service 2024-11-01

Costumer Service crossword puzzle
Across
  1. Assistance or help provided to customers to ensure their needs are met.
  2. The process of finding solutions to difficult or complex issues in customer service.
  3. The ability to react quickly and positively to customer requests and concerns.
  4. The standard of something as measured against other things of a similar kind; excellence in service.
  5. The quality of being clear and easy to understand in communication with customers.
  6. The firm belief in the reliability, truth, or ability of a service provider.
  7. Information or reactions provided by customers regarding their experience or satisfaction.
  8. The action of helping or doing work for someone, particularly in a customer context.
Down
  1. The process of exchanging information or expressing ideas effectively.
  2. A strong feeling of support or allegiance to a brand or service provider.
  3. The feeling of pleasure or contentment that comes from meeting expectations.
  4. The ability to understand and share the feelings of another.

12 Clues: The ability to understand and share the feelings of another. • The process of exchanging information or expressing ideas effectively. • Assistance or help provided to customers to ensure their needs are met. • A strong feeling of support or allegiance to a brand or service provider. • The feeling of pleasure or contentment that comes from meeting expectations. • ...

Costumer Service 2024-11-01

Costumer Service crossword puzzle
Across
  1. The action of helping or doing work for someone, particularly in a customer context.
  2. Assistance or help provided to customers to ensure their needs are met.
  3. The firm belief in the reliability, truth, or ability of a service provider.
  4. Information or reactions provided by customers regarding their experience or satisfaction.
  5. The ability to react quickly and positively to customer requests and concerns.
  6. The standard of something as measured against other things of a similar kind; excellence in service.
  7. A strong feeling of support or allegiance to a brand or service provider.
  8. The process of exchanging information or expressing ideas effectively.
Down
  1. The feeling of pleasure or contentment that comes from meeting expectations.
  2. The ability to understand and share the feelings of another.
  3. The process of finding solutions to difficult or complex issues in customer service.
  4. The quality of being clear and easy to understand in communication with customers.

12 Clues: The ability to understand and share the feelings of another. • The process of exchanging information or expressing ideas effectively. • Assistance or help provided to customers to ensure their needs are met. • A strong feeling of support or allegiance to a brand or service provider. • The feeling of pleasure or contentment that comes from meeting expectations. • ...

Crossword Puzzle - Customer Service Week 2024-10-02

Crossword Puzzle - Customer Service Week crossword puzzle
Across
  1. Effective dialogue between agent and customer (14)
  2. A customer’s opinion about a service or product (7)
  3. A professional must maintain this to serve well (9)
  4. Building a relationship with clients based on reliability (5)
  5. A type of training for call center agents (9)
  6. The act of addressing customer needs (6)
  7. Information gathered from clients about services (7)
  8. Working together towards a common goal (8)
  9. Quality of understanding and sharing feelings (7)
  10. Essential quality in high-pressure situations (8)
Down
  1. The backbone of a successful team (8)
  2. The type of feedback that helps improve services (8)
  3. Mutual respect and understanding in a team (9)
  4. Essential for effective communication (9)
  5. Assisting customers to achieve their goals (8)
  6. The process of resolving a customer's issue (8)
  7. Important trait for dealing with customers (8)
  8. Commitment to being responsible (14)
  9. An essential part of quality customer interactions (8)
  10. he state of being clear and concise (11)

20 Clues: Commitment to being responsible (14) • The backbone of a successful team (8) • The act of addressing customer needs (6) • he state of being clear and concise (11) • Essential for effective communication (9) • Working together towards a common goal (8) • A type of training for call center agents (9) • Mutual respect and understanding in a team (9) • ...

Digicel 2024-06-13

Digicel crossword puzzle
Across
  1. Industry of Digicel
  2. Bundle of services offered by Digicel
  3. here are some crossword clues focused on the topic of Digicel:
  4. Type of service provided by Digicel
  5. Assistance provided to customers
  6. Subscription option from Digicel
  7. Adding credit to a prepaid account
  8. Service for using phones abroad
  9. User of Digicel services
Down
  1. Service provided by Digicel
  2. Country where Digicel is headquartered
  3. Plan option from Digicel
  4. High-speed network technology
  5. Region where Digicel operates
  6. Card used in mobile phones
  7. Add credit to a prepaid plan
  8. System of connected devices Digicel uses
  9. Payment plan offered by Digicel
  10. Application for managing Digicel account
  11. Voice communication service
  12. Text messaging service

21 Clues: Industry of Digicel • Text messaging service • Plan option from Digicel • User of Digicel services • Card used in mobile phones • Service provided by Digicel • Voice communication service • Add credit to a prepaid plan • High-speed network technology • Region where Digicel operates • Payment plan offered by Digicel • Service for using phones abroad • Assistance provided to customers • ...

CUSTOMER SERVICE 2022-03-28

CUSTOMER SERVICE crossword puzzle
Across
  1. CLIENTE
  2. ASISTENCIA/AYUDA
  3. representante servicio al cliente
  4. atencion personal
  5. CENTRO DE ATENCION AL CLIENTE
Down
  1. SERVICIO
  2. atencion telefonica

7 Clues: CLIENTE • SERVICIO • ASISTENCIA/AYUDA • atencion personal • atencion telefonica • CENTRO DE ATENCION AL CLIENTE • representante servicio al cliente

Customer Service 2024-07-29

Customer Service crossword puzzle
Across
  1. __ is created when customer continues to come back to your shop or restaurant
  2. _____ approach is used to encourage customer to be interested in your product
  3. Being _____ is one characteristics of quality customer service
  4. ____ sale is when customers make purchase for their products.
Down
  1. __what business tends to do to make customer feel happy and satisfied.
  2. ______ process is about helping customer decide on a purchase.
  3. staff must be able to handle customer _____ patiently.

7 Clues: staff must be able to handle customer _____ patiently. • ____ sale is when customers make purchase for their products. • ______ process is about helping customer decide on a purchase. • Being _____ is one characteristics of quality customer service • __what business tends to do to make customer feel happy and satisfied. • ...

LASHMA Puzzle 2022-10-31

LASHMA Puzzle crossword puzzle
Across
  1. charley
  2. CIN
  3. bossman
  4. Thinking
  5. mama
  6. Voucher
  7. HMO
  8. ekosha
  9. green
  10. data
  11. groundfloor
  12. Admin
Down
  1. Chelsea
  2. Claims
  3. LSHS
  4. receipt
  5. crowdfunding
  6. Abstract
  7. prognosis
  8. Roma
  9. Goodman

21 Clues: CIN • HMO • LSHS • mama • Roma • data • green • Admin • Claims • ekosha • Chelsea • charley • receipt • bossman • Voucher • Goodman • Abstract • Thinking • prognosis • groundfloor • crowdfunding

CX Week Crossword! 2024-10-04

CX Week Crossword! crossword puzzle
Across
  1. A customer's perception of a brand's quality and value.
  2. The process of understanding a customer's needs and wants.
  3. A visual representation of a customer journey.
  4. The process of turning customer feedback into actionable insights.
  5. A group of customers with similar characteristics.
  6. The act of going above and beyond for a customer.
  7. A customer's journey from awareness to advocacy.
  8. A customer's journey through a physical store.
  9. A customer's emotional connection to a brand.
  10. The process of collecting and analyzing customer data.
Down
  1. The act of resolving customer complaints in a timely and satisfactory manner.
  2. A customer's perception of a brand's reliability and trustworthiness.
  3. The study of human behavior in relation to products and services.
  4. A metric that measures customer satisfaction.
  5. A customer's journey through a digital channel.
  6. A customer's willingness to recommend a brand to others.
  7. A customer's overall impression of a brand.
  8. The feeling of being valued and understood.

18 Clues: A customer's overall impression of a brand. • The feeling of being valued and understood. • A metric that measures customer satisfaction. • A customer's emotional connection to a brand. • A visual representation of a customer journey. • A customer's journey through a physical store. • A customer's journey through a digital channel. • ...

Customer service 2022-10-11

Customer service crossword puzzle
Across
  1. Customers want these to be met
  2. Every customer has these
  3. some customers hunt for these
  4. This customer type keeps coming back
Down
  1. These customers buy the products
  2. these customers work for the same company
  3. needs and expectations come before this

7 Clues: Every customer has these • some customers hunt for these • Customers want these to be met • These customers buy the products • This customer type keeps coming back • needs and expectations come before this • these customers work for the same company

customer service 2022-10-26

customer service crossword puzzle
Across
  1. complaints
  2. satisfaction
  3. satisfaction
  4. procedure
  5. procedure
Down
  1. strategy
  2. service
  3. care
  4. customer
  5. products

10 Clues: care • service • strategy • customer • products • procedure • procedure • complaints • satisfaction • satisfaction

Customer Service 2023-12-07

Customer Service crossword puzzle
Across
  1. do we want to add to our customer relationships?
  2. to do the best job possible for the bank and its customers
Down
  1. what way should we address our customers?
  2. Service/ How do we add value to customer relationships?
  3. many times should we use the customer's name during conversation?
  4. them/What should we do for every customer every time?
  5. listening/What communication skill includes making eye contact?

7 Clues: what way should we address our customers? • do we want to add to our customer relationships? • them/What should we do for every customer every time? • Service/ How do we add value to customer relationships? • to do the best job possible for the bank and its customers • listening/What communication skill includes making eye contact? • ...

Les Professions 2020-08-31

Les Professions crossword puzzle
Across
  1. journalist
  2. soldier
  3. doctor
  4. chef
  5. waiter
  6. teacher
  7. plumber
  8. beautician
  9. pediatrician
Down
  1. mechanic
  2. dentist
  3. pilot
  4. lawyer
  5. vet
  6. hairdresser
  7. artist
  8. mailman
  9. de clientele, customer service rep

18 Clues: vet • chef • pilot • lawyer • doctor • waiter • artist • dentist • soldier • teacher • mailman • plumber • mechanic • journalist • beautician • hairdresser • pediatrician • de clientele, customer service rep

Restaurant 2024-09-12

Restaurant crossword puzzle
Across
  1. lasku
  2. course pääruoka
  3. ruokalaji
  4. ruokalista
  5. tilaus
  6. virvoitusjuoma
  7. varaus
Down
  1. hygienia
  2. asiakas
  3. alkuruoka
  4. jälkiruoka
  5. aterimet
  6. tarjoilija
  7. palvelu
  8. kokki
  9. tippi

16 Clues: lasku • kokki • tippi • tilaus • varaus • asiakas • palvelu • hygienia • aterimet • alkuruoka • ruokalaji • jälkiruoka • ruokalista • tarjoilija • virvoitusjuoma • course pääruoka

SERVICE CROSSWORD 2022-11-06

SERVICE CROSSWORD crossword puzzle
Across
  1. Colleagues shape in the banking hall
  2. Where colleagues will sit and serve customers.
  3. top GCD measures
  4. Another top marker on GCD measures
  5. Cash Where majority business customers will do their banking in branch.
  6. When a customer doesn't find it hard to bank with us.
  7. How long a customer is in branch without getting served.
  8. When a customer has a question about banking.
Down
  1. When a customer gets seen right away.
  2. Customers may recieve this after being served in branch
  3. Somewhere a customer can withdraw cash.
  4. End of a transaction
  5. When we go above and beyond for customers
  6. When a customer feels appreciated and respected during their visit.
  7. Self service that deposits money.

15 Clues: top GCD measures • End of a transaction • Self service that deposits money. • Another top marker on GCD measures • Colleagues shape in the banking hall • When a customer gets seen right away. • Somewhere a customer can withdraw cash. • When we go above and beyond for customers • When a customer has a question about banking. • Where colleagues will sit and serve customers. • ...

EPUD Mandatory Fun 2024-01-03

EPUD Mandatory Fun crossword puzzle
Across
  1. ____, reliable, low cost power
  2. ____owned
  3. Our billing system
  4. Smart ___
  5. ___ Trimmer
  6. Short mountain intern
Down
  1. What we supply
  2. ___ transformers
  3. Ping pong champion
  4. Customer ___
  5. ___ shop
  6. Where you work

12 Clues: ___ shop • ____owned • Smart ___ • ___ Trimmer • Customer ___ • What we supply • Where you work • ___ transformers • Ping pong champion • Our billing system • Short mountain intern • ____, reliable, low cost power

Customer Service Mindset Puzzle 2022-05-05

Customer Service Mindset Puzzle crossword puzzle
Across
  1. Happy Customers
  2. Good Service is Required
  3. Being Kind and Respectful
  4. customers dissatisfaction
  5. Any Advantage
Down
  1. People who buy goods&services
  2. Any Paid form of promotion
  3. Finishing A Task quickly
  4. Correct
  5. Something Required

10 Clues: Correct • Any Advantage • Happy Customers • Something Required • Good Service is Required • Finishing A Task quickly • Being Kind and Respectful • customers dissatisfaction • Any Paid form of promotion • People who buy goods&services

Business words 2024-10-03

Business words crossword puzzle
Across
  1. monipuolistaminen
  2. Voitto
  3. talous
  4. Velka
  5. Raha
  6. Markkinointi
  7. Roi
  8. kassavirta
Down
  1. nämä
  2. sidosryhmä
  3. Toimittaa
  4. skaalautuvuus
  5. Asiakas
  6. pääoma
  7. Palvelu
  8. Oma pääoma

16 Clues: Roi • nämä • Raha • Velka • Voitto • talous • pääoma • Asiakas • Palvelu • Toimittaa • sidosryhmä • kassavirta • Oma pääoma • Markkinointi • skaalautuvuus • monipuolistaminen

Chapter 2 2024-02-05

Chapter 2 crossword puzzle
Across
  1. group of consumers within a larger market who share one or more characteristics
  2. point of sales at which all of the expenses are covered
  3. an attempt to appeal to a large, general group of consumers
  4. the value of the next best alternative that you pass up when making a choice
  5. the capability to produce products or services more efficiently and economically than the competition
  6. a specific group of consumers a business wants to reach
Down
  1. purchases made by consumers with little thought
  2. the value people believe they receive from a product or service
  3. a focus on satisfying customer needs
  4. purchases based on consumer loyalty to a particular brand or product
  5. all of the consumers who will purchase a product or service
  6. difference between customer expectations and actual service received
  7. rate of which companies produce goods and services in relation to the amount of materials and number of employees utilized
  8. a business culture that communicates values through high performance and excellent customer service
  9. purchases based on careful thought and sound reasoning

15 Clues: a focus on satisfying customer needs • purchases made by consumers with little thought • purchases based on careful thought and sound reasoning • point of sales at which all of the expenses are covered • a specific group of consumers a business wants to reach • an attempt to appeal to a large, general group of consumers • ...

Vocational Vocab P3 2022-02-24

Vocational Vocab P3 crossword puzzle
Across
  1. promotional material
  2. exit
  3. customer service
  4. storemanager
  5. aisle
  6. stocking shelves
  7. form
  8. delivery
  9. contact details
  10. boxes
  11. stairs
  12. check-out
  13. merchandise
  14. item
  15. bargain
  16. warranty
  17. sales representative
  18. department
  19. shop window
  20. lefthandside
Down
  1. restroom
  2. cashier
  3. straight ahead
  4. stockroom
  5. clearance
  6. main entrance
  7. receipt
  8. escalator
  9. elevator
  10. complaints
  11. customer
  12. discount
  13. wallpaper
  14. opposite
  15. sales assistant
  16. complain
  17. shelves

37 Clues: exit • form • item • aisle • boxes • stairs • cashier • receipt • bargain • shelves • restroom • delivery • elevator • customer • discount • opposite • warranty • complain • stockroom • clearance • escalator • check-out • wallpaper • complaints • department • merchandise • shop window • storemanager • lefthandside • main entrance • straight ahead • contact details • sales assistant • customer service • stocking shelves • promotional material • ...

Gilded Age Crossword 2018-11-18

Gilded Age Crossword crossword puzzle
Across
  1. nosy journalist
  2. service from customers
  3. standards for construction
  4. one who wants to vote
  5. service to help
  6. act to break up monopolies
  7. customer service
Down
  1. lady who helped people feel poor
  2. ground gaining
  3. country going sober
  4. worthiness
  5. idea from state beggining with W
  6. trade between states
  7. green lady who shows freedom
  8. bring something back

15 Clues: worthiness • ground gaining • nosy journalist • service to help • customer service • country going sober • trade between states • bring something back • one who wants to vote • service from customers • standards for construction • act to break up monopolies • green lady who shows freedom • lady who helped people feel poor • idea from state beggining with W

CUSTOMER SERVICE 2015-02-24

CUSTOMER SERVICE crossword puzzle
Across
  1. customer loyalty is making sure your customer stay in your company
  2. a personalized service is designing a service suitable for each person
  3. to your delivery dates is making sure you take the goods to the customer on time
Down
  1. survies is asking customers questions
  2. repeated business is making customers use you again
  3. the needs of customers consists of providing the service people want
  4. with complains means solving problems

7 Clues: survies is asking customers questions • with complains means solving problems • repeated business is making customers use you again • customer loyalty is making sure your customer stay in your company • the needs of customers consists of providing the service people want • a personalized service is designing a service suitable for each person • ...

Customer Service 2019-06-04

Customer Service crossword puzzle
Across
  1. discount
  2. campaign
  3. Target
  4. T.V.
Down
  1. main
  2. Two people
  3. promote

7 Clues: main • T.V. • Target • promote • discount • campaign • Two people

customer service 2022-11-01

customer service crossword puzzle
Across
  1. ajajakjkajak
  2. hajhhajhaja
  3. aca
  4. jahajka
Down
  1. ajakjaka
  2. no ahya
  3. jakajka

7 Clues: aca • no ahya • jakajka • jahajka • ajakjaka • hajhhajhaja • ajajakjkajak

Customer service 2023-08-07

Customer service crossword puzzle
Across
  1. If you need a quick response you can also contact them by ... media such as Facebook.
  2. Companies provide different ways to ... with customers.
  3. There are many communication ... today for example instagram, chat, etc.
Down
  1. Customers have the opportunity to make a ... of a product that doesn't work.
  2. If noboby offers you a ..., you can contact Customer Support.
  3. Customers can ... companies by email, phone, etc.
  4. If you have a ... about a product or you want to ... a problem, phone immediately.

7 Clues: Customers can ... companies by email, phone, etc. • Companies provide different ways to ... with customers. • If noboby offers you a ..., you can contact Customer Support. • There are many communication ... today for example instagram, chat, etc. • Customers have the opportunity to make a ... of a product that doesn't work. • ...

Customer Service Week 2022 2022-09-30

Customer Service Week 2022 crossword puzzle
Across
  1. we should check __ every day to see recognitions and enhancements
  2. we are all ONE __
  3. the annual celebration of the importance of customer service is __ (3 words)
  4. offering a customer additional products or services is called __ (2 words)
  5. taking personal responsibility for a customer's complaint is taking __
  6. you sound more relaxed and friendly when you __ while talking on the phone
Down
  1. customer complaints should be seen as __ to improve service
  2. anticipating problems, heading them off and alerting customer is being __
  3. when speaking with customers you should vary the __ of your voice
  4. delighting your customers means __ their expectations
  5. with any customers it's important to let them do this, __
  6. treat each customer as if they're the __ one you'll deal with that day

12 Clues: we are all ONE __ • delighting your customers means __ their expectations • with any customers it's important to let them do this, __ • customer complaints should be seen as __ to improve service • we should check __ every day to see recognitions and enhancements • when speaking with customers you should vary the __ of your voice • ...

Customer Service 2021-04-19

Customer Service crossword puzzle
Across
  1. People who come in for help
  2. Be welcoming and...
  3. Non-verbal communication
  4. Finding out what your customer needs
Down
  1. Keep your office and desk hygienic and neat
  2. It is important to keep this
  3. People know you are listening if you maintain this

7 Clues: Be welcoming and... • Non-verbal communication • People who come in for help • It is important to keep this • Finding out what your customer needs • Keep your office and desk hygienic and neat • People know you are listening if you maintain this

Customer Service 2015-02-03

Customer Service crossword puzzle
Across
  1. The law gives these to customers
  2. The feeling customers get when they are happy with the customer service
  3. Building up repeat business is an example of this
  4. Another word for customer requirements
Down
  1. A good first _ _ _ _ _ _ _ _ _ _ is important when dealing with customers
  2. The different ways we interact with our customers
  3. Hopes for good customer service

7 Clues: Hopes for good customer service • The law gives these to customers • Another word for customer requirements • The different ways we interact with our customers • Building up repeat business is an example of this • The feeling customers get when they are happy with the customer service • A good first _ _ _ _ _ _ _ _ _ _ is important when dealing with customers

Customer service 2023-08-07

Customer service crossword puzzle
Across
  1. If you need a quick response you can also contact them by ... media such as Facebook.
  2. Companies provide different ways to ... with customers.
  3. There are many communication ... today for example instagram, chat, etc.
Down
  1. Customers have the opportunity to make a ... of a product that doesn't work.
  2. If noboby offers you a ..., you can contact Customer Support.
  3. Customers can ... companies by email, phone, etc.
  4. If you have a ... about a product or you want to ... a problem, phone immediately.

7 Clues: Customers can ... companies by email, phone, etc. • Companies provide different ways to ... with customers. • If noboby offers you a ..., you can contact Customer Support. • There are many communication ... today for example instagram, chat, etc. • Customers have the opportunity to make a ... of a product that doesn't work. • ...

Customer Service 2023-10-24

Customer Service crossword puzzle
Across
  1. The shared values, attitudes, behaviors, and standards that make up a work environment.
  2. ___________service = Consistent Results
  3. Being purposeful and deliberate in everything we do
  4. Service_________ is our capacity to fix an unhappy customer's issue using customer service
Down
  1. What binds the organization or business together
  2. Putting action to our service philosophies
  3. Anywhere our brand interact with a member or guest

7 Clues: ___________service = Consistent Results • Putting action to our service philosophies • What binds the organization or business together • Anywhere our brand interact with a member or guest • Being purposeful and deliberate in everything we do • The shared values, attitudes, behaviors, and standards that make up a work environment. • ...

Customer service 2024-09-25

Customer service crossword puzzle
Across
  1. Saya adalah orang yang datang ke toko untuk membeli barang. Siapakah saya?**
  2. Saya sering ditanya, "Apa yang bisa saya bantu?" Siapakah saya?**
  3. Saya membayar dengan uang tunai atau kartu saat bertransaksi. Siapakah saya?**
  4. setia Saya datang kembali ke toko karena puas dengan produk sebelumnya. Siapakah saya?**
  5. merek Saya memberikan rekomendasi kepada teman tentang produk yang bagus. Siapakah saya?**
Down
  1. Saya memberikan feedback setelah membeli produk. Siapakah saya?**
  2. memegang kupon diskon saat berbelanja. Siapakah saya?**
  3. tidak puas Saya sering mengeluh tentang layanan yang buruk. Siapakah saya?**
  4. pembeli Saya ingin mengetahui lebih banyak tentang produk sebelum membeli. Siapakah saya?**
  5. Saya menggunakan kartu loyalitas untuk mendapatkan poin. Siapakah saya?**

10 Clues: memegang kupon diskon saat berbelanja. Siapakah saya?** • Saya memberikan feedback setelah membeli produk. Siapakah saya?** • Saya sering ditanya, "Apa yang bisa saya bantu?" Siapakah saya?** • Saya menggunakan kartu loyalitas untuk mendapatkan poin. Siapakah saya?** • Saya adalah orang yang datang ke toko untuk membeli barang. Siapakah saya?** • ...

Customer Service 2024-08-01

Customer Service crossword puzzle
Across
  1. customer expect you to take ___________
  2. necessary when handling difficult customers
  3. non-verbal ____ / body language
  4. A must-have to be awesome at customer service
Down
  1. 'positive ________'
  2. crucial in customer service
  3. Effective __________

7 Clues: 'positive ________' • Effective __________ • crucial in customer service • non-verbal ____ / body language • customer expect you to take ___________ • necessary when handling difficult customers • A must-have to be awesome at customer service

IT Coffee Break - Vocabulary 2015-12-08

IT Coffee Break - Vocabulary crossword puzzle
Across
  1. A general commitment, direction, or intention and is formally stated by top management
  2. Operation Governance Management System Documentation
  3. OG
  4. a dedicated process dealing with Service Requests
  5. ITIL
  6. example: reset a password
  7. interruption to an IT service
  8. replacement for HEAT
Down
  1. Describes the sequence, methods, and responsibilities for processes and provides information how to perform processes consistently
  2. a string of characters that must be supplied by a user in order to gain access to a computer system or its data
  3. OLA
  4. Service Level Agreement
  5. IT provides service by facilitating the outcome the customer wants to achieve, without the need for the customer to own the specific costs and risks.
  6. also called Request Management
  7. example: failure of configuration item
  8. a means to conduct process improvement with IT department
  9. Step-by-step details for performing tasks within a procedure
  10. formal request from a user for something to be provided
  11. Information Technology Action Item List
  12. Provides a framework and common vocabulary for IT Service Management

20 Clues: OG • OLA • ITIL • replacement for HEAT • Service Level Agreement • example: reset a password • interruption to an IT service • also called Request Management • example: failure of configuration item • Information Technology Action Item List • a dedicated process dealing with Service Requests • Operation Governance Management System Documentation • ...

Promotional Mix and the Selling Process 2023-04-17

Promotional Mix and the Selling Process crossword puzzle
Across
  1. - The number one goal of customer service
  2. service - The way a company interacts with its customers
  3. - The promotional mix element that involves providing incentives to customers to encourage them to make a purchase.
  4. - One of the elements of the promotional mix that involves the use of media to communicate with the target audience.
  5. - This is when you address any concerns or unfavorable issues raised by the prospect
Down
  1. - The promotional mix element that involves creating a favorable image for a product or service.
  2. - A combination, or blend, or marketing communication channels that a business uses to send its message to customers
  3. - The promotional mix element that involves personal communication between the seller and the potential buyer.
  4. - The process of identifying potential customers and convincing them to buy a product or service.
  5. - The promotional mix element that involves using endorsements from celebrities or experts to promote a product or service.
  6. - If you check out a restaurant after hearing friends, family,or colleagues raved about the customer service, this is an example of expectations based on:
  7. mail - A type of promotion where companies directly reach out to customers
  8. - The process of determining the price at which a product or service will be sold.

13 Clues: - The number one goal of customer service • service - The way a company interacts with its customers • mail - A type of promotion where companies directly reach out to customers • - The process of determining the price at which a product or service will be sold. • - This is when you address any concerns or unfavorable issues raised by the prospect • ...

Marketing Entrepreneurship 2019-05-19

Marketing Entrepreneurship crossword puzzle
Across
  1. you can see and touch
  2. a graphic mark or emblem used to aid and promote public recognition
  3. takes existing products or services and changes some aspect of them, such as features, size, or pricing
  4. one who organizes, manages, and assumes the risks of a business or enterprise
  5. comes up with ideas for entirely new products and services
  6. a catchy tune that contains lyrics that promote a product
  7. what the customer pays for the product or service
Down
  1. a short memorable phrase to remind the customer of a product
  2. all methods of communication from the marketer to the customer
  3. market a group of customers that the business is aiming for
  4. an item that satisfies a need or want
  5. provide information
  6. provided for you by other people
  7. the amount you are making after subtracting the production cost from the selling price
  8. how and where the customer buys the product or service

15 Clues: provide information • you can see and touch • provided for you by other people • an item that satisfies a need or want • what the customer pays for the product or service • how and where the customer buys the product or service • a catchy tune that contains lyrics that promote a product • comes up with ideas for entirely new products and services • ...

Celebrating Customer Experience Day! 2020-09-23

Celebrating Customer Experience Day! crossword puzzle
Across
  1. A single question survey that asks a customer how likely they are to recommend a company
  2. Interactions with a customer that add value to their experience achieve better outcomes
  3. A fundamental change of mindset focused on the customer
  4. A visual representation of how a member interacts with a business
  5. The emotions customers feel overall towards a brand
  6. Interpretation of trends in customer data
  7. Process of solving problems using human design talents
  8. A preliminary idea for a product, service, commodity
  9. Art of describing experiences through the lens of the customer in order to have empathy
Down
  1. A demographically diverse group of people used to study reactions to potential solutions
  2. An instrument to solicit feedback on a particular set of experiences
  3. A focus on doing business that creates a positive experience every single time
  4. Ability to understand and share the feelings of a customer
  5. A fictional user profile used to develop a user experience
  6. Information returned by a customer regarding their feelings, perceptions, attitudes
  7. An approach to innovation that puts the focus on the end user or customer
  8. Customer dedication to a brand that excels at customer experience

17 Clues: Interpretation of trends in customer data • The emotions customers feel overall towards a brand • A preliminary idea for a product, service, commodity • Process of solving problems using human design talents • A fundamental change of mindset focused on the customer • Ability to understand and share the feelings of a customer • ...

Domain 2 Vocabulary Crossword 2024-11-22

Domain 2 Vocabulary Crossword crossword puzzle
Across
  1. proposition a statement that explains to customers why they should do business with your company
  2. sales channel available online for customers to purchases products
  3. search engine optimization; a marketing tactic to help place websites as the top search results
  4. placing products in retail stores for consumers to buy directly
  5. data firsthand research (surveys, focus groups, interviews, statistical data) the most accurate and reliable
  6. areas where a company is lacking and as a result may hold your company back
  7. a planning tool used to document a company's strengths, weaknesses, opportunities and threats
  8. market the group of customers a company chooses to market its products and services
  9. data that provides statistical information about customers (age, gender, income, etc)
  10. customer acquisition cost; tracking what it costs to acquire new customers
  11. sales process step addressing customer concerns
  12. competitors that sell the same or similar products or services as your company
  13. formula that analyzes that cost to retain a customer
  14. things a company does well
  15. sales process step where a customer decides to purchase a product
Down
  1. data to understand a customer's buying habits
  2. data data collected by other people (articles, newsletters, census info, academic journals)
  3. the payment amounts a company charges for the product or service they sell
  4. anything that could increase sales and grow the company
  5. data that provides companies with customer locations
  6. data from customer information regarding values, personality traits, motivations
  7. step of sales process that would identify potential customers
  8. anything that poses a risk to the company success or growth
  9. competitors that sell different products that your company but are similar enough that the product could satisfy the same need
  10. channels how a business sells its products or services to the end customer
  11. service cultivating and maintaining ongoing, positive interactions for customers
  12. pay per click advertising; lets marketers place ads on website within search engines. The company pays a fee each time the ad is clicked

27 Clues: things a company does well • data to understand a customer's buying habits • sales process step addressing customer concerns • data that provides companies with customer locations • formula that analyzes that cost to retain a customer • anything that could increase sales and grow the company • anything that poses a risk to the company success or growth • ...

Customer Service-Cultural Diversity 2015-05-18

Customer Service-Cultural Diversity crossword puzzle
Across
  1. To promote, protect and improve the health of all people in Florida through integrated state, county and community efforts.
  2. Fixing the problem and resolving the issue when mistakes happen.
  3. We show this when we are able to accommodate our customers and adjust to their needs.
  4. To my customers and coworkers, I make a _____.
  5. A cultural group that we are born into.
  6. Cultural ____ is the ability to communicate comfortably and effectively with people of different cultures.
  7. These kind of customers are the people who receive our goods and services.
  8. Culture in _____ and constantly in flux.
  9. This determines the impression you make on others.
Down
  1. _____ differ between groups and within groups.
  2. These kind of customers depend on you in order to complete their own work.
  3. Customer ____ is how the customer feels or percieves that our service has met their expectations.
  4. Customer ____ is the process of taking care of our customers in a positive manner.
  5. We provide this kind of service when we smile and greet our customers.
  6. A cultural group that we may become part of.

15 Clues: A cultural group that we are born into. • Culture in _____ and constantly in flux. • A cultural group that we may become part of. • _____ differ between groups and within groups. • To my customers and coworkers, I make a _____. • This determines the impression you make on others. • Fixing the problem and resolving the issue when mistakes happen. • ...

National Customer Service Week 2023-10-05

National Customer Service Week crossword puzzle
Across
  1. What kind of steel our most of our wash tubs?
  2. The TR5 has what kind of speed motor?
  3. What Steam feature on the DR5 helps your clothes look and smelling good?
  4. True or False: The TC5 does not have a lid lock.
  5. What Steam feature removes moisture on the DR7 dryer?
  6. Included or Not Included: Lint Filter Guard on the DC5 dryer?
  7. Does the FF7 washer have the Pet Plus Flea cycle?
Down
  1. What side is the door hinge located on the FF7?
  2. The Speed Queen brand is known for it's legendary what?
  3. Is the washer or dryer ADA compliant on the SF7?
  4. How many temperature selections does the TR5 have?
  5. What feature do some of our dryers have that help kill bacteria?
  6. Does the TR3 have an end of cycle signal - yes or no?
  7. What is the new color we are introducing for our products?
  8. How many preset cycles does the TR7 have?

15 Clues: The TR5 has what kind of speed motor? • How many preset cycles does the TR7 have? • What kind of steel our most of our wash tubs? • What side is the door hinge located on the FF7? • Is the washer or dryer ADA compliant on the SF7? • True or False: The TC5 does not have a lid lock. • Does the FF7 washer have the Pet Plus Flea cycle? • ...

Happy Customer Service Week! 2024-10-02

Happy Customer Service Week! crossword puzzle
Across
  1. Input from customers that helps us improve.
  2. The foundation of our relationship with clients.
  3. Expressing thank to customers and colleagues alike.
  4. Showing appreciation for loyal customers and strong teams.
  5. Working together toward mutual goals.
  6. Working jointly with others toward a goal.
  7. The industry we excel in at First Citizens.
Down
  1. Finding answers to problems.
  2. The person we strive to serve every day.
  3. Guiding and inspiring others to reach their best.
  4. Collaboration is key to delivering great service.
  5. A critical skill for understanding customer needs.
  6. A quality that shows attention and concern.
  7. Lilan's Famous Words
  8. Approaching challenges with a positive attitude.

15 Clues: Lilan's Famous Words • Finding answers to problems. • Working together toward mutual goals. • The person we strive to serve every day. • Working jointly with others toward a goal. • Input from customers that helps us improve. • A quality that shows attention and concern. • The industry we excel in at First Citizens. • The foundation of our relationship with clients. • ...

Customer Service Week 2024 2024-11-10

Customer Service Week 2024 crossword puzzle
Across
  1. Well-versed
  2. Pleasant voice effect
  3. Best PT Company
  4. Our CRM platform
  5. Prioritize __ over quantity
  6. _____ Service
  7. These need to be fast
Down
  1. What the X stands for in CX
  2. Our largest distributor
  3. What good ISRs build with customers
  4. Thankfulness
  5. Authentic
  6. West Coast quittin' time
  7. Work __ not harder
  8. We want our customers to have brand ___

15 Clues: Authentic • Well-versed • Thankfulness • _____ Service • Best PT Company • Our CRM platform • Work __ not harder • Pleasant voice effect • These need to be fast • Our largest distributor • West Coast quittin' time • What the X stands for in CX • Prioritize __ over quantity • What good ISRs build with customers • We want our customers to have brand ___

Qualifier 2 2025-01-15

Qualifier 2 crossword puzzle
Across
  1. Hotel security feature (10)
  2. Restaurant marketing strategy (4)
  3. Menu planning principle (7)
  4. Culinary kitchen equipment (11)
  5. Bar beverage category (8)
  6. Housekeeping supply (7)
  7. F&B service etiquette (8)
  8. F&B service style (6)
  9. Travel document (4)
Down
  1. Event planning process (9)
  2. Front office software (5)
  3. Hotel revenue management technique (5)
  4. Culinary cooking technique (8)
  5. Front office staff member (5)
  6. Food safety certification (4)
  7. Hospitality industry trend (8)
  8. Customer service skill (7)
  9. Housekeeping task (7)
  10. Sustainable hospitality practice (3)
  11. Hotel room amenity (7)

20 Clues: Travel document (4) • Housekeeping task (7) • F&B service style (6) • Hotel room amenity (7) • Housekeeping supply (7) • Front office software (5) • Bar beverage category (8) • F&B service etiquette (8) • Event planning process (9) • Customer service skill (7) • Hotel security feature (10) • Menu planning principle (7) • Front office staff member (5) • Food safety certification (4) • ...

Go Beyond the Sale 2024-09-26

Go Beyond the Sale crossword puzzle
Across
  1. service  Activities and benefits provided by a business to its customers to create goodwill and customer satisfaction
  2. A marketing function needed to communicate information about goods, services, images, and/or ideas to achieve a desired outcome
  3. A measure of how well a business has met its customers’ expectations
  4. A sales technique in which the salesperson attempts to increase the customer’s purchase by recommending additional items after the original decision to buy has been made
  5. Any person or business with the potential to purchase a good, service, or idea; qualified lead
  6. An advantage consumers receive from using a product
  7. Monetary reward a business owner receives for taking the risk involved in investing in a business; income left once all expenses are paid
  8. Evaluative or corrective information given by the customer to the salesperson
  9. Customers who continue to buy from a company, salesperson, etc.
Down
  1. The customer’s preference for a business; usually expressed in regular purchases from the business
  2. A person’s or business’s good name; quality of character
  3. A promise made by the seller to the consumer that the seller will repair or replace a product that does not perform as expected
  4. The sales procedure in which the salesperson shows the customer the benefits of the product’s features; includes the sales dialogue and product demonstration
  5. A career that involves responding to consumer needs and wants through planned, personalized communications intended to influence purchase decisions and ensure satisfaction
  6. The point in a sales presentation at which the customer makes a favorable buying decision
  7. The arrangement by which businesses or individuals can purchase now and pay later
  8. The people who buy goods and services
  9. A fact about or characteristic of a product
  10. An individual employed to advance and/or facilitate the exchange of a good or service

19 Clues: The people who buy goods and services • A fact about or characteristic of a product • An advantage consumers receive from using a product • A person’s or business’s good name; quality of character • Customers who continue to buy from a company, salesperson, etc. • A measure of how well a business has met its customers’ expectations • ...

APCO Customer Service Center Crossword 2018-08-23

APCO Customer Service Center Crossword crossword puzzle
Across
  1. A reason for the $40.00 account establishment charge to be waived on a customer’s account.
  2. An action used to hold an order in CSS.
  3. Contact A notification that immediately appears when retrieving a customer’s account.
  4. When customers choice the option to receive their billing statements via e-mail
  5. A $75.00 fee that is charged to a customer’s account.
  6. A way to monitor you daily usage.
  7. A residential and commercial product used to help with security.
  8. Charge A $40.00 fee that is billed to a customer.
  9. Thank you for calling Customer Service.
  10. A requirement when new service is being connected at a new home.
Down
  1. Extending a bill past the due date.
  2. A convenient way for customers to pay their bill with a debit/credit card with a $2.25 service fee.
  3. A program that allows customers to pay their bill on the fifth of the month
  4. Mrs. Brown, I can assure you that we value you as a customer and we will get your services back on.
  5. Inactive, Active, CNP, Inactive Off, Removed.
  6. The acronym for CSS
  7. One of the exceptions for making a payment arrangement outside the CSS date.
  8. A result showing No deposit required.
  9. Equipment used 24-hours a day to avoid a loss of life.
  10. A levelized program where the amount can fluctuate.
  11. Meter Service order that are completed from 8 am to 8pm Monday through Friday.

21 Clues: The acronym for CSS • A way to monitor you daily usage. • Extending a bill past the due date. • A result showing No deposit required. • An action used to hold an order in CSS. • Thank you for calling Customer Service. • Inactive, Active, CNP, Inactive Off, Removed. • Charge A $40.00 fee that is billed to a customer. • A levelized program where the amount can fluctuate. • ...

Customer Service Week 2022 2022-09-14

Customer Service Week 2022 crossword puzzle
Across
  1. Put yourself in the customer's _________.
  2. Always ask permission before placing a caller on ________.
  3. A facial expression characterized by turning up the corners of the mouth.
  4. This action shows you understand the caller's feelings.
  5. Watch your _______when speaking to the customer.
  6. Delighting your customers mean _______ their expectations.
  7. The people you serve each day are _______.
  8. Thank you for being part of our customer service ________!
Down
  1. Customer complaints should be seen as _______ to improve service.
  2. Being a good ________is an important aspect of communicating with customers.
  3. Start each call with a __________.
  4. To solve a customer's problem you should always do your __________.
  5. Customers and coworkers both deserve your _______.
  6. If you do this you will calm down.
  7. We value our customer's feedback by offering a _________.

15 Clues: Start each call with a __________. • If you do this you will calm down. • Put yourself in the customer's _________. • The people you serve each day are _______. • Watch your _______when speaking to the customer. • Customers and coworkers both deserve your _______. • This action shows you understand the caller's feelings. • ...

Connected Care Crossword Search 2016-05-12

Connected Care Crossword Search crossword puzzle
Across
  1. A customer wants to know where they can receive their Web Vehicle Diagnostic. Where do you refer the customer?
  2. A call came through with the 631075 DNIS. This means there is an active ____ in the vehicle.
  3. You must provide _____ campaign information to the customer if applicable.
  4. What is the Authentication level for a Service Link inquiry?
  5. If a customer advises that they are not receiving or randomly receiving maintenance alerts, you must open what kind of ticket?
  6. Hyundai recommends a full system check ____ when the active DTC is considered critical.
  7. What vehicle maintenance feature is not available in the Generation 2 Blue Link equipped vehicles?
  8. For Sonata Plug-in Hybrid owners, what extra information to they have regarding their vehicles health status?
  9. Which Connected Care feature shows the customer any concerns that may be present with their vehicle?
Down
  1. How many options are there for the customer to clear Maintenance Alert Notifications if the "OK" button in the vehicle did not clear the notification?
  2. Using the _______ _______ option within a MyHyundai account will allow the customer to set up or edit their Maintenance Alert Notification preferences.
  3. It is a requirement to check the ___________ tab, if a customer is inquiring about the Service Link feature.
  4. What type of code are you required to document in your inbound activity when you schedule an appointment in X-Time?
  5. Which report do customers have access via email and their MyHyundai account?
  6. Which 2015 Hyundai model does not have the Maintenance Alert feature?
  7. What is the missing information that is available on the monthly vehicle report; electrical, safety,_____, and power train.
  8. Advise the customer that their vehicle's health along with other Blue Link features can be accessed using the Blue Link ___ ____.

17 Clues: What is the Authentication level for a Service Link inquiry? • Which 2015 Hyundai model does not have the Maintenance Alert feature? • You must provide _____ campaign information to the customer if applicable. • Which report do customers have access via email and their MyHyundai account? • ...

CRM 2021-05-20

CRM crossword puzzle
Across
  1. seen from customer service menu bar
  2. Shift report is used to view this from daily shift
  3. Main tool used under marketing
  4. perform simple searches
Down
  1. all active cases
  2. Crm queues allows for access to this
  3. Shows recently viewed pages
  4. customer service menu bar headings
  5. rtg.locate specific casino account
  6. search for mass information

10 Clues: all active cases • perform simple searches • Shows recently viewed pages • search for mass information • Main tool used under marketing • customer service menu bar headings • rtg.locate specific casino account • seen from customer service menu bar • Crm queues allows for access to this • Shift report is used to view this from daily shift

Customer Service Week 2020 2020-09-30

Customer Service Week 2020 crossword puzzle
Across
  1. What wheels drive on
  2. A department in the NSC
  3. What locomotives used to run on
  4. What an engineer drives
  5. Used to be the end of a train
  6. A way to move product
  7. Some employees may be a member
  8. Car found on the executive train
Down
  1. Type of car that sometimes is on the headend
  2. The "S" in NSC
  3. The "O" in ROC
  4. Type of railcar
  5. service, Department in the NSC
  6. Something moved in Winnipeg yard
  7. Type of railcar
  8. Where the AED is located

16 Clues: The "S" in NSC • The "O" in ROC • Type of railcar • Type of railcar • What wheels drive on • A way to move product • A department in the NSC • What an engineer drives • Where the AED is located • Used to be the end of a train • service, Department in the NSC • Some employees may be a member • What locomotives used to run on • Something moved in Winnipeg yard • ...

Customer Service Week 2017 2017-09-29

Customer Service Week 2017 crossword puzzle
Across
  1. Set by Angel Caroll
  2. Any potential donor referred to an OPO by a hospital but no written consent.
  3. one criteria to accrue time for a waitlisted patient
  4. implemented Sept. 12, 2017
  5. A response entered in the donor feedback process that explains the outcome of an organ considered for the potential of transplantation.
  6. comment from members
  7. one of patient/donor identifier
Down
  1. accessible through Secure Enterprise, allows you to securely access, view and download multiple types of data reports
  2. uses barcode scanning technology
  3. to clone a member or user
  4. allocation implemented Aug. 10, 2017
  5. When organ removal, death, or replacement on chronic allograft support system has occurred.
  6. Reset my _(8letters)?
  7. Any neoplasm or tumor that is cancerous as opposed to being benign.
  8. A test to determine the incompatibility between a donor and a recipient

15 Clues: Set by Angel Caroll • comment from members • Reset my _(8letters)? • to clone a member or user • implemented Sept. 12, 2017 • one of patient/donor identifier • uses barcode scanning technology • allocation implemented Aug. 10, 2017 • one criteria to accrue time for a waitlisted patient • Any neoplasm or tumor that is cancerous as opposed to being benign. • ...

Customer Service Appreciation Week 2019-10-02

Customer Service Appreciation Week crossword puzzle
Across
  1. Our favorite photobomb accessory
  2. We are also known as _____
  3. Current # of brick and mortar locations?
  4. Shop. Enroll. ____
  5. company color
  6. One ____. One service team. One platform.
  7. How many million members are served?
Down
  1. Where is Maestro Health headquarters?
  2. Maestro Health is working together. For your
  3. What show was Maestro Health inspired by?
  4. technology-meets-____
  5. Founder & CEO
  6. Maestro Health's second company value
  7. "Let's make employee health and benefits ____-friendly again"
  8. What company acquired Maestro Health

15 Clues: Founder & CEO • company color • Shop. Enroll. ____ • technology-meets-____ • We are also known as _____ • Our favorite photobomb accessory • What company acquired Maestro Health • How many million members are served? • Where is Maestro Health headquarters? • Maestro Health's second company value • Current # of brick and mortar locations? • What show was Maestro Health inspired by? • ...

2024 Customer Service Week 2023-08-22

2024 Customer Service Week crossword puzzle
Across
  1. Focus on the situation, not the ___________
  2. If the caller is upset, stay _____
  3. The customer is mad at the problem, not mad at ____
  4. It is OK not to not have all the ___________
  5. Clarify what is being _____
  6. Focus on the ____
  7. Actively _____
  8. This action shows you are understand their feelings
  9. you Don't forget to say this before you hang up
Down
  1. Ask permission before you put them on _____
  2. Use supportive _______
  3. Be assertive but not _____
  4. If you do this, you will calm down
  5. Watch your _____ when speaking to customers
  6. Have a _____ skin

15 Clues: Actively _____ • Focus on the ____ • Have a _____ skin • Use supportive _______ • Be assertive but not _____ • Clarify what is being _____ • If the caller is upset, stay _____ • If you do this, you will calm down • Ask permission before you put them on _____ • Focus on the situation, not the ___________ • Watch your _____ when speaking to customers • ...

Customer Service Crossword Puzzle 2019-10-24

Customer Service Crossword Puzzle crossword puzzle
Across
  1. A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement
  2. Someone who pays for goods or services
  3. The act of giving hope or support to someone
  4. Lending a hand
  5. Recognize with gratitude; be grateful for
  6. Hearing with intention
  7. The opposite of negative
Down
  1. Take one for the ____
  2. World Class Customer ____
  3. Awesome, Awesome, Awesome
  4. To relate to another's situation
  5. To look after and give serious attention to
  6. Transmit information
  7. Happiness with a job done well
  8. Good-natured tolerance of delay

15 Clues: Lending a hand • Transmit information • Take one for the ____ • Hearing with intention • The opposite of negative • World Class Customer ____ • Awesome, Awesome, Awesome • Happiness with a job done well • Good-natured tolerance of delay • To relate to another's situation • Someone who pays for goods or services • Recognize with gratitude; be grateful for • ...

Customer Service Week 2023 2023-10-02

Customer Service Week 2023 crossword puzzle
Across
  1. Name of our Company
  2. Team that oversees obtaining past due balances
  3. Which Region operates in Illinois, Indiana, Kentucky, Maryland, New Jersey, Pennsylvania, and Virginia?
  4. Team that answers questions virtually
  5. Another term for wastewater
  6. Name of the Collections team supervisor
  7. Where can you view the customer's meter readings by date?
Down
  1. Location of the head office for Corix Group in the US
  2. Acronym for the Oracle product we use in Customer Service
  3. What is the name of the company that Corix is merging with?
  4. What animal is in the Great Basin Water Co logo?
  5. Name of our President and CEO
  6. Phone system used in the call center
  7. Where can I find information about a water outage reported in a specific area?
  8. Acronym for the web portal

15 Clues: Name of our Company • Acronym for the web portal • Another term for wastewater • Name of our President and CEO • Phone system used in the call center • Team that answers questions virtually • Name of the Collections team supervisor • Team that oversees obtaining past due balances • What animal is in the Great Basin Water Co logo? • ...

Personal Selling 2025-01-07

Personal Selling crossword puzzle
Across
  1. facts about a product
  2. this type of close is used when there is short supply or a sale will end soon
  3. the salesperson gave the customer a coupon to use on their next purchase
  4. "How can I help you?"
  5. "Welcome to The Den"
  6. ask for the sale
  7. the fourth step of the selling process
  8. the type of questions that a salesperson should ask to determine needs
  9. building a relationship by having customers follow you on this to see sales and products
Down
  1. focus on the product for this approach method
  2. Used when the customer's reason for objecting is due to wrong information
  3. customer reviews are good to use for this method of answering objections
  4. showing the customer how the product works
  5. personal satisfaction that a customer will get from a good or service
  6. closing method used to help the customer make a decision
  7. this step is done after you close the sale
  8. method used to answer an objection when the customer makes a valid point
  9. do not show the customer more than _____ products at a time
  10. the salesperson should begin by showing the customer this price range level

19 Clues: ask for the sale • "Welcome to The Den" • facts about a product • "How can I help you?" • the fourth step of the selling process • showing the customer how the product works • this step is done after you close the sale • focus on the product for this approach method • closing method used to help the customer make a decision • ...

business words 2024-10-03

business words crossword puzzle
Across
  1. myydä
  2. tuote
  3. markkinat
  4. häviö
  5. yritys
  6. konkurssi
  7. käteinen
  8. palvelu
  9. logo
  10. ostaja
Down
  1. työnantaja
  2. tienata
  3. asiakas
  4. hinta
  5. arvo

15 Clues: arvo • logo • myydä • tuote • häviö • hinta • yritys • ostaja • tienata • asiakas • palvelu • käteinen • markkinat • konkurssi • työnantaja

Ville 2015-10-30

Ville crossword puzzle
Across
  1. vaihtaa
  2. liitin
  3. asiakas
  4. ylittää
  5. tylppä_kulma
  6. alihankkija
  7. olosuhteet
  8. puolijohde
  9. pysähdys,seisahdus
  10. hehkulanka
  11. työstetty
Down
  1. mitat
  2. neliö
  3. korvata
  4. ympärysmitta
  5. terävä_kulma
  6. kilpailukykyinen
  7. nousta,kasvaa
  8. ultraääni
  9. huolto
  10. arvo
  11. luotettava
  12. alennus

23 Clues: arvo • mitat • neliö • liitin • huolto • vaihtaa • korvata • asiakas • ylittää • alennus • ultraääni • työstetty • olosuhteet • puolijohde • luotettava • hehkulanka • alihankkija • tylppä_kulma • ympärysmitta • terävä_kulma • nousta,kasvaa • kilpailukykyinen • pysähdys,seisahdus

Collections 2016-11-11

Collections crossword puzzle
Across
  1. only speak with
  2. make calls
  3. nail down ___________ to exact dates and amounts
  4. call customer by
  5. account balance more than 90days
  6. preferred method of payment
  7. belong to a program on financial hold
Down
  1. express a feeling of
  2. _____________ the customer for their business
  3. responsible for collections
  4. ___________ value of service
  5. balance over 60 days past due
  6. always ask for payment in
  7. receive a 4% discount

14 Clues: make calls • only speak with • call customer by • express a feeling of • receive a 4% discount • always ask for payment in • responsible for collections • preferred method of payment • ___________ value of service • balance over 60 days past due • account balance more than 90days • belong to a program on financial hold • _____________ the customer for their business • ...

Customer Support vs. Customer Service 2020-08-05

Customer Support vs. Customer Service crossword puzzle
Across
  1. how many pounds of tea are in a Tiesta bulk bag?
  2. The 8th month of the year
  3. Focuses on assisting only certain customers who might need further assistance that is out of the ordinary, like when they have a question.
  4. A tea making device that you can put into the microwave and dishwasher.
  5. difficulties, misfortune
  6. our newest bubble tea flavor
Down
  1. Confused or disconcerted
  2. a fruit used in many Tiesta teas
  3. the name of the person who is going to come talk to us about tea mixing on Thursday.
  4. a satisfied customer is a _____ customer.
  5. To make sure every single customer has a pleasant experience when interacting with the business.

11 Clues: Confused or disconcerted • difficulties, misfortune • The 8th month of the year • our newest bubble tea flavor • a fruit used in many Tiesta teas • a satisfied customer is a _____ customer. • how many pounds of tea are in a Tiesta bulk bag? • A tea making device that you can put into the microwave and dishwasher. • ...

Leaders of The Home Depot 2022-03-21

Leaders of The Home Depot crossword puzzle
Across
  1. Human Resource
  2. Front end supervisor
  3. Deliveries and Service desk DH
  4. Pro and Paint DH
  5. Met team Supervisor
  6. Lumber & hardware DH
  7. Store manager
  8. Morning customer experience manager
Down
  1. Met team supervisor
  2. Operations assistant Manager
  3. Specialty assistant Manager
  4. Overnight assistant manager
  5. Specialty DH
  6. Garden, plumbing & electrical DH
  7. Merchandising assistant manager
  8. Night customer experience manager

16 Clues: Specialty DH • Store manager • Human Resource • Pro and Paint DH • Met team supervisor • Met team Supervisor • Front end supervisor • Lumber & hardware DH • Specialty assistant Manager • Overnight assistant manager • Operations assistant Manager • Deliveries and Service desk DH • Merchandising assistant manager • Garden, plumbing & electrical DH • Night customer experience manager • ...

Jackpot 2A 2016-03-18

Jackpot 2A crossword puzzle
Across
  1. asiakas
  2. kauppatavarat
  3. kassa
  4. kokemus
  5. palvelu
  6. hinta;hinnoitella
  7. kauppa
  8. vaatetus,vaatteet
  9. samanlainen,samankaltainen
  10. hylly
Down
  1. valintamyymälä
  2. varasto;täyttää
  3. tuote
  4. materiaali
  5. työnhakija
  6. haastattelu;haastatella
  7. työ,työpaikka
  8. päättää
  9. palvellla
  10. työvuoro
  11. koko

21 Clues: koko • tuote • kassa • hylly • kauppa • asiakas • kokemus • palvelu • päättää • työvuoro • palvellla • materiaali • työnhakija • kauppatavarat • työ,työpaikka • valintamyymälä • varasto;täyttää • hinta;hinnoitella • vaatetus,vaatteet • haastattelu;haastatella • samanlainen,samankaltainen

Marketing Unit 1 2016-09-15

Marketing Unit 1 crossword puzzle
Across
  1. having a product where customers can buy it
  2. raising customer awareness of a product or brand
  3. deciding how to get goods into customers hands
  4. tangible items
  5. an aspect of marketing that combines customer information with customer service and marketing communications
  6. Understanding the concepts and strategies used to develop and target select audience
  7. having a product or service available at a certain time
  8. provides customers with the goods and services they want
Down
  1. a business should strive to satisfy customers wants and needs
  2. deciding how much to charge for goods and services
  3. exchange of a product for money
  4. Changing raw material into usable goods
  5. promoting and selling products or services
  6. added value in economic terms
  7. intangible items

15 Clues: tangible items • intangible items • added value in economic terms • exchange of a product for money • Changing raw material into usable goods • promoting and selling products or services • having a product where customers can buy it • deciding how to get goods into customers hands • raising customer awareness of a product or brand • ...

business words 2024-10-03

business words crossword puzzle
Across
  1. yritys
  2. osta
  3. osake
  4. myyjä
  5. palvelu
  6. logo
  7. ansaita
  8. kortti
Down
  1. käteinen
  2. ostaja
  3. liiketoiminta
  4. asiakas
  5. myydä
  6. laajentaa
  7. toimisto

15 Clues: osta • logo • osake • myyjä • myydä • yritys • ostaja • kortti • asiakas • palvelu • ansaita • käteinen • toimisto • laajentaa • liiketoiminta

IB Business Unit 4 2023-03-09

IB Business Unit 4 crossword puzzle
Across
  1. - The buying and selling of goods and services over the internet.
  2. - The process of predicting future sales or market trends.
  3. - The selection of specific customer segments that a company wishes to target with its marketing efforts.
  4. - Activities to promote and market a product or service.
  5. - Marketing activities that target customers in foreign markets.
  6. - The process of developing new products, services or processes to meet customer needs.
  7. - The degree to which customers are committed to a company's product or service.
  8. - The process of delivering a product or service to customers.
  9. - The process of planning and allocating financial resources for marketing activities.
  10. - A form of marketing communication used to promote a product or service.
  11. - The process of gathering information to inform business decision-making.
Down
  1. - The process of dividing a market into smaller groups of customers with similar needs or characteristics.
  2. - The rivalry between companies competing in the same market for the same customers.
  3. - The plan of action a company takes to achieve its goals.
  4. - The process of creating a name, design or symbol that identifies and differentiates a product or service from others.
  5. - The process of setting a price for a product or service.
  6. - The way in which a company's product or service is perceived by customers in relation to its competitors.
  7. - The process of selling a product or service to customers.
  8. - The moral principles that guide business decision-making.

19 Clues: - Activities to promote and market a product or service. • - The process of predicting future sales or market trends. • - The plan of action a company takes to achieve its goals. • - The process of setting a price for a product or service. • - The process of selling a product or service to customers. • - The moral principles that guide business decision-making. • ...

Magenta 2021-10-21

Magenta crossword puzzle
Across
  1. discounted
  2. limit
  3. smarter
  4. old
  5. Automatic
  6. care
  7. state
  8. global
  9. numbers
  10. tool
  11. new
  12. Get
Down
  1. watch
  2. taxes
  3. Transfer
  4. T-Mobile
  5. lowest
  6. permanent
  7. before
  8. after
  9. !
  10. discount
  11. power
  12. 24

24 Clues: ! • 24 • old • new • Get • care • tool • watch • taxes • limit • after • state • power • lowest • before • global • smarter • numbers • Transfer • T-Mobile • discount • permanent • Automatic • discounted

7EN kpl 7.1 2024-04-11

7EN kpl 7.1 crossword puzzle
Across
  1. vaeltaa
  2. vuokrata
  3. jääkaappi
  4. palvelu
  5. tilava, avara
  6. hinta
  7. etukäteen = in _____
  8. näköala
  9. vaihdella
Down
  1. olla näköala
  2. vuosikymmen
  3. asiakas
  4. pakastin
  5. vieras
  6. remontoida
  7. päättää
  8. päivittäin
  9. varata
  10. jäädä, olla yötä
  11. pitää parempana
  12. nauttia

21 Clues: hinta • vieras • varata • vaeltaa • asiakas • päättää • palvelu • näköala • nauttia • pakastin • vuokrata • jääkaappi • vaihdella • remontoida • päivittäin • vuosikymmen • olla näköala • tilava, avara • pitää parempana • jäädä, olla yötä • etukäteen = in _____

Business 101 2021-01-14

Business 101 crossword puzzle
Across
  1. การดำเนินงานเพื่อสร้างและแลกเปลี่ยนสินค้าที่สามารถตอบสนองต่อความต้องการของลูกค้า
  2. ความพึงพอใจ
  3. ผู้ประกอบการ
  4. สินค้า
  5. ความเปลี่ยนแปลง
  6. คุณลักษณะของความต้องการที่อาจจะไม่ได้เปิดเผยชัดเจน
Down
  1. แผน
  2. ผู้ที่ต้องการสินค้าขององค์กร
  3. ผู้ส่งมอบวัตถุดิบที่ใช้ในการผลิตสินค้าหรือนำเสนอบริการ
  4. ผู้มีส่วนได้ส่วนเสียกับกิจการ
  5. คุณค่าหรือประโยชน์ที่เกิดขึ้นหรือที่ลูกค้าได้รับจากธุรกิจ
  6. คุณลักษณะของผลิตภัณฑ์ที่ลูกค้าหีือผู้มีส่วนได้ส่วนเสียต้องการทั้งในแง่คุณภาพและปริมาณ
  7. ผลิตภัณฑ์
  8. บริการ
  9. แบบจำลอง ภาพจำลอง หรือต้นแบบ
  10. ความเสี่ยง ความไม่แน่นอน
  11. กลุ่มหรือประเภท มักใช้กับการจำแนกอย่างกว้างๆ

17 Clues: แผน • บริการ • สินค้า • ผลิตภัณฑ์ • ความพึงพอใจ • ผู้ประกอบการ • ความเปลี่ยนแปลง • ความเสี่ยง ความไม่แน่นอน • ผู้ที่ต้องการสินค้าขององค์กร • แบบจำลอง ภาพจำลอง หรือต้นแบบ • ผู้มีส่วนได้ส่วนเสียกับกิจการ • กลุ่มหรือประเภท มักใช้กับการจำแนกอย่างกว้างๆ • คุณลักษณะของความต้องการที่อาจจะไม่ได้เปิดเผยชัดเจน • ผู้ส่งมอบวัตถุดิบที่ใช้ในการผลิตสินค้าหรือนำเสนอบริการ • ...

Marketing Games 2023-03-14

Marketing Games crossword puzzle
Across
  1. the most basic cause of a person’s wants and behavior
  2. a strong feeling of support or allegiance
  3. The process by which companies engage customers, build strong customer relationships, and create customer value to capture value from customers in return
  4. the exchange of a commodity for money
  5. a big manufacturing company based in Japan
  6. the difference between revenue and expenses
  7. a financial gain
Down
  1. the set of actual and potential buyers of a product or service
  2. is a person or organization that buys goods or services from a store or business
  3. the importance, worth, or usefulness of something
  4. a social media platform
  5. Politic, Economy, Social, Technology, Legal, Environment
  6. an influencer
  7. an intangible product
  8. Non-Government Organization

15 Clues: an influencer • a financial gain • an intangible product • a social media platform • Non-Government Organization • the exchange of a commodity for money • a strong feeling of support or allegiance • a big manufacturing company based in Japan • the difference between revenue and expenses • the importance, worth, or usefulness of something • ...

Customer service and sales 2020-10-15

Customer service and sales crossword puzzle
Across
  1. A detailed list of products or services with pictures/prices
  2. things said to encourage you to buy something
  3. an excessive claim in advertising
  4. box or packet that a product is sold in
  5. highlighting a product/service through paid broadcasting
  6. a paper proving that a product has been received
  7. money in exchange to advertise at events
  8. something that is very popular for a short time
Down
  1. a reduction in price on a product or service
  2. Say publicly that you support something
  3. people/companies that want to do better than you
  4. send goods abroad / to another country
  5. more expensive,appealing to the wealthy section of the market
  6. place where a product is sold directly to the public
  7. The name of a well known product (ex. Nike, McDonald's, etc.)

15 Clues: an excessive claim in advertising • send goods abroad / to another country • Say publicly that you support something • box or packet that a product is sold in • money in exchange to advertise at events • a reduction in price on a product or service • things said to encourage you to buy something • something that is very popular for a short time • ...

Customer Service Week 2018 2018-09-25

Customer Service Week 2018 crossword puzzle
Across
  1. Being of service or assistance
  2. Transmit information
  3. The opportunity to pay a bill late without having services shut off is an
  4. Someone who pays for goods or services
  5. done by one person or group that benefits another
  6. To add autopay a customer must log into
  7. Hear with intention
  8. A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement
Down
  1. The first known use of a ______ was in 1885
  2. A form used in making a request
  3. Recognize with gratitude; be grateful for
  4. If the caller is upset, stay
  5. Watch your ______ when speaking to customers
  6. Customers that put their services on vacation over the summer are called
  7. When a customer's service is not working we submit a ____ ticket

15 Clues: Hear with intention • Transmit information • If the caller is upset, stay • Being of service or assistance • A form used in making a request • Someone who pays for goods or services • To add autopay a customer must log into • Recognize with gratitude; be grateful for • The first known use of a ______ was in 1885 • Watch your ______ when speaking to customers • ...

Customer Service Appreciation Week 2021-09-17

Customer Service Appreciation Week crossword puzzle
Across
  1. key characteristic of a customer service rep
  2. if unsure of a request, you may need to ask ___ questions
  3. the first pillar of awesomeness is to ___ the call
  4. putting yourself in someone else's shoes
  5. strive for first call ___
  6. voice ___ conveys tone and emotion
  7. when the call starts to get off topic
  8. respectful title
Down
  1. ___ Lucy: A caller with a long list of prayer requests
  2. this is a virtue, especially in customer service
  3. ___ Daisy: someone who may have trouble focusing on the purpose of the call
  4. when a caller's request is best handled by a different department
  5. you may have to place a caller on ___
  6. if not placing on hold, use this (two words)
  7. always take ___ of a caller's request.

15 Clues: respectful title • strive for first call ___ • voice ___ conveys tone and emotion • you may have to place a caller on ___ • when the call starts to get off topic • always take ___ of a caller's request. • putting yourself in someone else's shoes • key characteristic of a customer service rep • if not placing on hold, use this (two words) • ...

CR 009 Customer Service 2021-11-10

CR 009 Customer Service crossword puzzle
Across
  1. A customer’s expression of dissatisfaction
  2. Customers who intentionally attempt to avoid paying part or all of the price for a product
  3. Activities and benefits provided by a business to its customers to create goodwill and customer satisfaction
  4. Customers who may be pleasant one day and touchy or unpredictable the next
  5. Customers who are unpleasant and hard to help
  6. Customers who doubt or question everything and may want facts and proof before being convinced something is true
  7. Customers who frequently have great difficulty in making a choice or a buying decision
  8. Customers who intentionally make unpleasant remarks or use foul language
  9. Customers who seem to disagree, question, or look for errors in almost everything and everybody
Down
  1. A measure of how well a business has met its customers’ expectations
  2. Customers who believe everything is going wrong for them and everybody is either taking advantage of them or not really trying to help
  3. The people who buy goods and services
  4. Overly confident customers who feel they know more and are better than the average person
  5. Customers who feel they must be helped immediately, regardless of the circumstances
  6. Customers with problems that interfere with their ability to communicate satisfactorily or to function in a normal or pleasant manner

15 Clues: The people who buy goods and services • A customer’s expression of dissatisfaction • Customers who are unpleasant and hard to help • A measure of how well a business has met its customers’ expectations • Customers who intentionally make unpleasant remarks or use foul language • Customers who may be pleasant one day and touchy or unpredictable the next • ...

Customer Service Week 2022 2022-08-30

Customer Service Week 2022 crossword puzzle
Across
  1. an organization, company or consumer you want to track
  2. this is an example of a view in salesforce,
  3. what is the learning system for salesforce?
  4. these are specific areas/blocks in salesforce
  5. detailed description of a customer's feedback, problem or question
  6. field required for all cases in salesforce
  7. this is a salesforce platform
Down
  1. this is a case record time
  2. this is where unassigned cases reside
  3. this can be found in the salesforce knowledge base
  4. term used in salesforce for a record
  5. a form email that communicates a standard message
  6. who is the 3rd party logistics company for Newell?
  7. this is where data can be seen for the the teams and department
  8. the salesforce action that will accompany an object

15 Clues: this is a case record time • this is a salesforce platform • term used in salesforce for a record • this is where unassigned cases reside • field required for all cases in salesforce • this is an example of a view in salesforce, • what is the learning system for salesforce? • these are specific areas/blocks in salesforce • a form email that communicates a standard message • ...

Customer Service Appreciation Week 2024-10-08

Customer Service Appreciation Week crossword puzzle
Across
  1. THE COLOR USED TO MARK UNDG GAS LINES.
  2. THE COLOR USED TO MARK UNDG TELECOMMUNICATION LINES.
  3. THE FREE SERVICE PROVIDED BY NC811 WHICH ALLOWS THE PROFESSIONAL EXCAVATOR TO ELECTRONICALLY PROCESS A LOCATE REQUEST FROM THEIR LOCATION THROUH THTE USE OF A COMPUTER OR SMART DEVICE WITH AN INTERNET CONNECTION.
  4. THE DEPARTMENT THAT HANDLES THE DATA FOR EACH MEMBER, AS WELL AS UPDATING THE MAPPING UTILIZIED BY TICKET ENTRY AND RTE.
  5. THE EXPANDED WORD FOR " LOCATE THE BACK AND BOTH SIDES OF THE PROPERTY."
  6. THE TOTAL AMOUNT OF COUNTIES IN THE STATE OF NC.
  7. THE NUMBER OF LOCATORS EMPLOYEED WITH NC811.
Down
  1. OUR EXECUTIVE DIRECTORS LAST NAME.
  2. THE COLOR USED TO MARK UNDG WATER LINES.
  3. USE THIS COLOR MARKS TO SHOW THE LOCATION, ROUTE OR BOUNDARY OF PROPOSED EXCAVATION.
  4. THE MONTH CUSTOMER SERVICE APPRECIATION WEEK IS RECOGNIZED?
  5. THE COLOR USED TO MARK UNDG SEWER LINES.
  6. THE COLOR USED TO MARK UNDG ELECTRICAL LINES.
  7. THE NUMBER OF WORKING DAYS THE LOCATORS LEAGALLY HAVE TO MARK UNDG FACILITIES.
  8. THE EXPANDED WORD FOR "DISTANCE FROM CROSS STREET IS:"

15 Clues: OUR EXECUTIVE DIRECTORS LAST NAME. • THE COLOR USED TO MARK UNDG GAS LINES. • THE COLOR USED TO MARK UNDG WATER LINES. • THE COLOR USED TO MARK UNDG SEWER LINES. • THE NUMBER OF LOCATORS EMPLOYEED WITH NC811. • THE COLOR USED TO MARK UNDG ELECTRICAL LINES. • THE TOTAL AMOUNT OF COUNTIES IN THE STATE OF NC. • THE COLOR USED TO MARK UNDG TELECOMMUNICATION LINES. • ...

A Culture of Service Excellence: C.A.R.E. Model 2017-03-21

A Culture of Service Excellence: C.A.R.E. Model crossword puzzle
Across
  1. A culture of service excellence: living our ________.
  2. In order to empathize with a customer, try to put yourself in their ________. (C.A.R.E.+ recovery)
  3. Something you should not be disrupted with while you are actively listening to a customer. (i.e. phone, laptop, other device)
  4. C.A.R.E. is about putting people at the _______ of everything we do.
  5. When connecting with a customer, if possible try to move somewhere ________. (C.A.R.E.+ recovery)
  6. To join together two or more people, things, or events. (C.A.R.E. model)
Down
  1. One way to connect is to introduce yourself and your _______.
  2. To be fully engaged and involved in listening; ________ listening. (C.A.R.E model)
  3. The C.A.R.E+ actions are recommended for service ________.
  4. up You should always _________ with a customer after your respond to their need. (Two words, No space)
  5. To acknowledge somebody else's feelings or difficulties without having experienced them yourself. (C.A.R.E model)
  6. To act, do, or reply in reaction to something or someone else. (C.A.R.E. model)
  7. When responding to a customer avoid phrases like "_____ down" or "just relax". (C.A.R.E.+ recovery)
  8. Genuinely _______ the customer for taking the time to let you know about the situation. (C.A.R.E.+ recovery)

14 Clues: A culture of service excellence: living our ________. • The C.A.R.E+ actions are recommended for service ________. • One way to connect is to introduce yourself and your _______. • C.A.R.E. is about putting people at the _______ of everything we do. • To join together two or more people, things, or events. (C.A.R.E. model) • ...

2014 Rally Kickoff 2013-11-19

2014 Rally Kickoff crossword puzzle
Across
  1. LOYALTY
  2. OBSERVATIONAL
  3. ___________ & PROFITABLE CUSTOMER RELATIONSHIPS
  4. RETAIN AND GROW _________ PORTFOLIO
  5. NEW SMALL BUSINESS ROLE TO HELP GATHER THESE CLIENTS
  6. KEEPING BUSINESS ON THE BOOKS
  7. ASK FOR THE BUSINESS AND
  8. FUNDRAISING
  9. HELP CUSTOMERS BANK MORE __________
  10. HOME FINANCING ADVISOR'S REFERRAL PROGRAM
  11. ________ FIVE
Down
  1. ...OURS TO DELIVER
  2. DAILY SUCCESS
  3. PLAN
  4. UTILIZING THE EXPERTS
  5. BREAKFAST CAMPAIGN TO GATHER
  6. BECOME CANADA'S MOST ____________ BANK
  7. SERVICE
  8. 1 AND
  9. 100% PARTICIPATION
  10. MANAGEMENT
  11. COMMUNITY STRATEGY - TO BECOME _____ MOST RECOMMENDED BANK
  12. CUSTOMER __________ MODEL

23 Clues: PLAN • 1 AND • LOYALTY • SERVICE • MANAGEMENT • FUNDRAISING • DAILY SUCCESS • OBSERVATIONAL • ________ FIVE • ...OURS TO DELIVER • 100% PARTICIPATION • UTILIZING THE EXPERTS • ASK FOR THE BUSINESS AND • CUSTOMER __________ MODEL • BREAKFAST CAMPAIGN TO GATHER • KEEPING BUSINESS ON THE BOOKS • RETAIN AND GROW _________ PORTFOLIO • HELP CUSTOMERS BANK MORE __________ • ...

Costumer servis 2024-10-06

Costumer servis crossword puzzle
Across
  1. Komunikasi yang dilakukan secara tatap muka atau melalui panggilan suara.
  2. Salah satu media sosial yang sering digunakan customer service untuk berinteraksi dengan pelanggan.
  3. Tindakan cepat yang dilakukan oleh customer service saat menerima keluhan pelanggan.
  4. Proses mendengarkan masalah pelanggan dengan seksama agar dapat memberikan layanan yang lebih baik.Resolusi Proses menangani keluhan pelanggan.
  5. Tim yang bertugas memberikan dukungan dan solusi kepada pelanggan.
Down
  1. Bagian dari komunikasi yang melibatkan mendengarkan secara aktif dan memberikan respons yang tepat.
  2. Sikap yang wajib dimiliki oleh customer service untuk tetap tenang meskipun menghadapi pelanggan yang marah.
  3. Tindakan atau langkah yang diambil oleh customer service untuk menangani masalah pelanggan hingga tuntas.
  4. Istilah untuk respons atau tanggapan yang diberikan oleh pelanggan setelah menerima layanan.
  5. Barang yang ditawarkan dengan harga menarik

10 Clues: Barang yang ditawarkan dengan harga menarik • Tim yang bertugas memberikan dukungan dan solusi kepada pelanggan. • Komunikasi yang dilakukan secara tatap muka atau melalui panggilan suara. • Tindakan cepat yang dilakukan oleh customer service saat menerima keluhan pelanggan. • ...