customer service Crossword Puzzles

TMO 2020-05-20

TMO crossword puzzle
Across
  1. WHO ARE OUR CUSTOMERS
  2. DIVISION THAT SUPPORTS FOOD, BEVERAGE AND ENTERTAINMENT
  3. DIRECTOR OF FAMILY & MWR
  4. IMCOM STANDARD GARRISON STRUCTURE
  5. DIVISION THAT SUPPORTS BACK OF THE HOUSE OPERATIONS
  6. NUMBER OF DIVISIONS IN FMWR
  7. FMWR CUSTOMER FOR LIFE
  8. ANOTHER CUSTOMER
Down
  1. EXCELLENCE IN CUSTOMER SERVICE ACROYM
  2. ONE OF THE ARMY VALUES
  3. DIVISION THAT SUPPORTS TEH ARMY CHILD
  4. I AM A
  5. DIVISION THAT SUPPORTS THE ARMY COMMUNITY
  6. FAMILY, MORALE, WELFARE & RECREATION
  7. ONE OF OUR CUSTOMERS
  8. GARRISON COMMANDER
  9. DIVISION THAT SUPPORTS SOLDIER FITNESS AND REDINESS

17 Clues: I AM A • ANOTHER CUSTOMER • GARRISON COMMANDER • ONE OF OUR CUSTOMERS • WHO ARE OUR CUSTOMERS • ONE OF THE ARMY VALUES • FMWR CUSTOMER FOR LIFE • DIRECTOR OF FAMILY & MWR • NUMBER OF DIVISIONS IN FMWR • IMCOM STANDARD GARRISON STRUCTURE • FAMILY, MORALE, WELFARE & RECREATION • EXCELLENCE IN CUSTOMER SERVICE ACROYM • DIVISION THAT SUPPORTS TEH ARMY CHILD • ...

BM1 Unit 3, objs 3.01 - 3.04 Vocab Crossword 2025-03-28

BM1 Unit 3, objs 3.01 - 3.04 Vocab Crossword crossword puzzle
Across
  1. Guidelines and rules established by a company that govern its operations and define the relationship with customers, including return policies and service guarantees.
  2. Tailoring services or communications to meet the individual needs and preferences of customers, often based on collected data.
  3. A communication technique that involves fully concentrating, understanding, responding, and remembering what the customer says.
  4. The ongoing relationship and commitment of a customer to return to a business for repeat purchases.
  5. A measure of how products or services supplied by a company meet or surpass customer expectations.
Down
  1. A business strategy that involves managing interactions with customers to enhance relationships and improve satisfaction.
  2. The process of finding solutions to difficult or complex issues, particularly in handling customer complaints or challenges.
  3. Software and technology systems used to manage customer relationships and data, including databases, analytics software, and communication platforms.
  4. The process of gathering information about customers, such as contact details and purchase history, to improve service and marketing strategies.
  5. The way in which a business is arranged, including roles, responsibilities, and communication pathways, which can affect CRM efforts.
  6. An ongoing effort to enhance products, services, or processes to increase efficiency and effectiveness.
  7. A plan that outlines how a business will use customer data and interactions to achieve specific goals and improve customer relationships.
  8. The ability to understand and share the feelings of another person, which is essential for effective customer service.
  9. The beliefs, values, and behaviors that shape how a company's employees and management interact with each other and with customers.
  10. The practice of ensuring that all interactions between a customer and a business are positive and meet customer needs.

15 Clues: A measure of how products or services supplied by a company meet or surpass customer expectations. • The ongoing relationship and commitment of a customer to return to a business for repeat purchases. • An ongoing effort to enhance products, services, or processes to increase efficiency and effectiveness. • ...

Booktopia CS Crossword 2024-03-04

Booktopia CS Crossword crossword puzzle
Across
  1. Event where we provide customers 10% off
  2. Status you might be in when receiving a "Need everyone back on" chat
  3. Scott Pape's preferred footwear
  4. What to do on a customer account before submitting a merge/delete request
  5. Twin systems; 1 for supplier invoices, 1 for orders
  6. Something we might have to send if there's widespread delays
  7. Answer a call in ____ minutes to meet service level (word format)
  8. CS morning routine
  9. Team leader in Manila
  10. Angus' sidekick
  11. Common 3 letter phrase said in the Voice Team chat
  12. Function on the website: _______ finder
  13. The sheet with an average 4 week waiting time
  14. They deal with big customers and big orders (Plural)
  15. Booktopia's old street name
  16. Name of the fraud system
  17. Pay in 4 method
  18. Where to do tickets and take calls
  19. Where customers may keep their "to be read" list on the website
  20. Where to view customer orders
  21. Service level percentage goal (in word format)
  22. Supplier always on hold
  23. Sometimes included in customer's parcels
  24. Last name of CS' worst enemy
Down
  1. Vitalsource product
  2. Most dreaded time of the year for everyone that works in CS
  3. Common request from a customer with a delayed book
  4. Our very own publishing service
  5. Customers get free _____ when spending $99+
  6. Only shared first name in CS (L&D)
  7. The location that customers see us calling from with outbound calls
  8. New Zealand Courier name
  9. Magazine supplier
  10. Common thing to provide a customer with a damaged book (acronym)
  11. What is the chatbot's name?
  12. Easy offer to calm a customer with a delayed book down
  13. Common warehouse mistake
  14. Something you can win based on good customer feedback
  15. Fourth _____
  16. Low quality POD supplier (acronym)
  17. Default "sort by" function on the website
  18. Main returns person
  19. First name of CS' worst enemy
  20. First name of Greg's boss
  21. Where a customer might listen to a story
  22. certificate Common last minute Christmas gift
  23. Common customer threat
  24. eBook partner

48 Clues: Fourth _____ • eBook partner • Angus' sidekick • Pay in 4 method • Magazine supplier • CS morning routine • Vitalsource product • Main returns person • Team leader in Manila • Common customer threat • Supplier always on hold • New Zealand Courier name • Common warehouse mistake • Name of the fraud system • First name of Greg's boss • What is the chatbot's name? • Booktopia's old street name • ...

EUS CUSTOMER SERVICE WEEK 2016-09-29

EUS CUSTOMER SERVICE WEEK crossword puzzle
Across
  1. users who have an active Type 1 NPI in NPPES
  2. a staff user for an employer organization who has been approved by an Authorized Official (AO) of the organization
  3. External User Services
  4. the CMS repository and distributor of all Office of the Inspector General (OIG)-sanctioned data
  5. a user/organization who has been invited by the provider granted permission to work on behalf of an Individual Provider or an Organizational Provider in the Identity & Access
  6. a "self-registration" system
  7. who is the approver for all MED users
Down
  1. All MED application navigation questions should be directed to who
  2. the most efficient way to submit your revalidation information
  3. data is updated on or about the 20th day of every month for which application
  4. a staff user for an employer organization who has been vetted and approved by either EUS or PECOS, and who has the legal authority to sign for and speak on behalf of
  5. a warning that indicates that the postal address entered was inconsistent with the United State Postal Service maintained addresses
  6. National Plan and Provider Enumeration System
  7. Provider Enrollment, Chain, and Ownership System
  8. System for Tracking Audit and Reimbursement
  9. Electronic Health Records
  10. Medicare Administrative Contractors

17 Clues: External User Services • Electronic Health Records • a "self-registration" system • Medicare Administrative Contractors • who is the approver for all MED users • System for Tracking Audit and Reimbursement • users who have an active Type 1 NPI in NPPES • National Plan and Provider Enumeration System • Provider Enrollment, Chain, and Ownership System • ...

All About Customer Service 2013-07-16

All About Customer Service crossword puzzle
Across
  1. This builds a bond with your caller.
  2. Understanding and identifying with your customers’ feelings is called _____.
  3. This shows you are willing to take the call.
  4. You sound more relaxed and friendly when you _____ while talking on the phone.
  5. Another word for internal customer is _____.
  6. The most important customer service skill is _____.
  7. With angry customers it’s important to let them do this, _____.
  8. people you serve each day.
  9. Your most important communication tool when you’re on the phone is your _____.
  10. This negative word should be removed from your customer service vocabulary and replaced with situation
Down
  1. Taking personal responsibility for a customer’s complaint is taking _____.
  2. Treat each customer as if they’re the _____ one you’ll deal with that day.
  3. An example of a confirmation word
  4. Delighting your customers means _____ their expectations.
  5. A positive one will make your day better.
  6. You start each call with a friendly _____.
  7. A _____ during a phone conversation can be used to emphasize a point.

17 Clues: people you serve each day. • An example of a confirmation word • This builds a bond with your caller. • A positive one will make your day better. • You start each call with a friendly _____. • This shows you are willing to take the call. • Another word for internal customer is _____. • The most important customer service skill is _____. • ...

Customer Service Week '22 2022-10-04

Customer Service Week '22 crossword puzzle
Across
  1. When customers rturn again and again, you've earned their _____.
  2. Keep a _____ in your voice.
  3. Coworkers and customer both deserve your ______.
  4. Read details back to customers to be ____ you've heard the correct information.
  5. We're proud to have you on our customer service _____!
  6. Positive word of _____ is a great way to bring in new customers.
  7. Having _____ for customers shows you care.
  8. Impress customers and make them eager to _____ you to others.
Down
  1. Remember: ______ are always right.
  2. Customers appreciate it when you go ____ and beyond to help them.
  3. ______ impressions are important. Be polite to customers no matter what.
  4. Go the extra _____ for your customers.
  5. Always try your _____ to solve customer problems.
  6. Being a good _____ is an important aspect of communicating with customers.
  7. Stressed at work? Take a few deep ______.
  8. Don't be distracted, stay ______ on your customer.
  9. Put yourself in the customer's ______.

17 Clues: Keep a _____ in your voice. • Remember: ______ are always right. • Go the extra _____ for your customers. • Put yourself in the customer's ______. • Stressed at work? Take a few deep ______. • Having _____ for customers shows you care. • Coworkers and customer both deserve your ______. • Always try your _____ to solve customer problems. • ...

Communications Final Review 2014-12-16

Communications Final Review crossword puzzle
Across
  1. The first contact with a service facility
  2. Repair orders are viewed as these
  3. This type of resume focuses on the candiudates skills
  4. collection of information about a customer
  5. An association between a business and a customer
  6. This resume is stripped of all formatting
  7. Order processing costs are higher for these customers.
  8. Service consultants should not use this with customers
Down
  1. Summary of Qualifications will most likely be found on this type of resume
  2. This is written for a job that has been posted
  3. Marketing strategy of maximizing shareholder value
  4. The way customer service issues are most commonly recognized
  5. Time is wasted when this happens

13 Clues: Time is wasted when this happens • Repair orders are viewed as these • The first contact with a service facility • This resume is stripped of all formatting • collection of information about a customer • This is written for a job that has been posted • An association between a business and a customer • Marketing strategy of maximizing shareholder value • ...

ChowNow Customer Service Terms! 2023-05-09

ChowNow Customer Service Terms! crossword puzzle
Across
  1. delivery service
  2. pausing service for extended time frame
  3. how do I...?
  4. keep restos from leaving
  5. printer issues
  6. integration partner
  7. not a full refund
  8. stay in car
  9. boosts menu prices
Down
  1. charge falls off
  2. website ordering issues
  3. $ received by resto each day
  4. raises profits for restos
  5. Leaves ChowNow
  6. cuboh, otter, checkmate
  7. customize menu item
  8. Delivery survey

17 Clues: stay in car • how do I...? • Leaves ChowNow • printer issues • Delivery survey • charge falls off • delivery service • not a full refund • boosts menu prices • customize menu item • integration partner • website ordering issues • cuboh, otter, checkmate • keep restos from leaving • raises profits for restos • $ received by resto each day • pausing service for extended time frame

Customer Service Week 2025 2025-10-03

Customer Service Week 2025 crossword puzzle
Across
  1. What are the company colors? Blue, white, _
  2. CRA stands for, _ reporting agency
  3. Who does client support speak with?
  4. The COO of Informative Research is Patrick _
  5. Informative Research has offices in texas and _
  6. Be aware of your _ when speaking to a customer
  7. What website has all of our creditors contact information?
  8. In what city did IR open it's first Texas office?
  9. What is the name of our phone system?
Down
  1. What company acquired Informative Research?
  2. What is the most popular Halloween candy?
  3. What is the name of the program with all of Informative Research's policies and procedures?
  4. When was IR founded? 194_
  5. When did the Buckner family purchase IR? 19_3
  6. Where is the corporate office located?
  7. Who does operations mainly speak with?
  8. The series of questions/answers you have to go through to be employed

17 Clues: When was IR founded? 194_ • CRA stands for, _ reporting agency • Who does client support speak with? • What is the name of our phone system? • Where is the corporate office located? • Who does operations mainly speak with? • What is the most popular Halloween candy? • What company acquired Informative Research? • What are the company colors? Blue, white, _ • ...

Customer Service Crossword Puzzle 2025-10-30

Customer Service Crossword Puzzle crossword puzzle
Across
  1. We build a great company by positively impacting the lives of our associates, our community, our customers, and our _______
  2. This person has NPS from 11:30-1:30 on Thursdays
  3. Type of material we provide
  4. Never make ______
  5. Purple cow
  6. ________ acts
  7. Net _____ score
  8. Create a _______ moment with every interaction
  9. System we use for documenting phone calls
  10. Our priorities consist of Profitable what?
Down
  1. Our priorities consist of Operational what?
  2. Care, connect, impress are our three what?
  3. What is part of our uniform?
  4. Our priorities consist of Exceptional what?
  5. Always be a _______ never overshare
  6. Never say ______
  7. This person has inbox on Thursday from 1-2pm

17 Clues: Purple cow • ________ acts • Net _____ score • Never say ______ • Never make ______ • Type of material we provide • What is part of our uniform? • Always be a _______ never overshare • System we use for documenting phone calls • Care, connect, impress are our three what? • Our priorities consist of Profitable what? • Our priorities consist of Operational what? • ...

Customer Service Key Words 2025-12-08

Customer Service Key Words crossword puzzle
Across
  1. – Below an acceptable standard.
  2. – Something done to a high standard or positive way.
  3. – Communication or action between two or more people.
  4. – How well tasks, people, or resources are arranged.
  5. – Doing tasks quickly without wasting time or resources.
  6. – A person who buys goods or uses services.
  7. – Help or support provided to someone.
  8. – Communication using spoken words.
  9. – The opinion someone forms when they first meet or see something.
Down
  1. – What people think about a person or organisation.
  2. – Expressions of dissatisfaction about a service or product.
  3. – Belief in your own ability to do something well.
  4. – Communication without words, such as body language or facial expressions.
  5. – What happens as a result of an action.
  6. – Keeping personal or sensitive information private.
  7. – The level of happiness and motivation in a group or team.
  8. – Treating others politely and with consideration.

17 Clues: – Below an acceptable standard. • – Communication using spoken words. • – Help or support provided to someone. • – What happens as a result of an action. • – A person who buys goods or uses services. • – Belief in your own ability to do something well. • – Treating others politely and with consideration. • – What people think about a person or organisation. • ...

Customer Service Week Crossword 2022-09-13

Customer Service Week Crossword crossword puzzle
Across
  1. "Did you submit a _____?"
  2. "Relationships Matter, ____"
  3. You have been blocked by another user
  4. Oh Baby
  5. Phone System
  6. Excellent Cook
  7. Lisa's Favorite Fall Friend
  8. Egg Dealer
Down
  1. Work Together
  2. Hump Day
  3. That's how we get it done
  4. Not the AT&T Team
  5. Services formerly known as
  6. Cutest Granddaughter
  7. Sticky, they're everywhere
  8. Arrive all day long
  9. "Can you please provide _____" (Asked by customer)

17 Clues: Oh Baby • Hump Day • Egg Dealer • Phone System • Work Together • Excellent Cook • Not the AT&T Team • Arrive all day long • Cutest Granddaughter • "Did you submit a _____?" • That's how we get it done • Services formerly known as • Sticky, they're everywhere • Lisa's Favorite Fall Friend • "Relationships Matter, ____" • You have been blocked by another user • ...

Customer Service Week Puzzle 2022-10-07

Customer Service Week Puzzle crossword puzzle
Across
  1. , the greatest resource, and the best part of working on the PS Team
  2. , The Best Team in our organization!
  3. , Something we should show to all of our patients and colleagues as we work through issues
  4. , Number of countries around the world that recognize customer service week
  5. , Words that should be used whenever a patient provides requested information or when they assist with troubleshooting
  6. , the steps we take to assist a patient make all the ______________ in their care and experience.
  7. , The type of transfer and acknowledgement utilized is PS
  8. , All of us on the PS team should be willing to go the _______________ to support a patient or colleague
Down
  1. , Our top priority and reason we do what we do
  2. , The Month we celebrate Customer Service Week
  3. , the number of parts to a proper closing
  4. , Putting yourself in our patient's shoes
  5. , A word that should be used whenever requesting information or asking a patient to assist with troubleshooting
  6. , a word that can be used to described the feeling of the PS leadership for having them amazing team we do!
  7. , the best way to combat a frustrated patient is to kill them with
  8. , A patient should always be able to hear your
  9. , The two minutes after each call that is automatically available to finish notes or any other administrative tasks

17 Clues: , The Best Team in our organization! • , the number of parts to a proper closing • , Putting yourself in our patient's shoes • , Our top priority and reason we do what we do • , The Month we celebrate Customer Service Week • , A patient should always be able to hear your • , The type of transfer and acknowledgement utilized is PS • ...

Total Loss Crossword 2016-12-20

Total Loss Crossword crossword puzzle
Across
  1. 1st party customer
  2. When a totaled vehicle is sold at auction
  3. Customer chose these on their policy
  4. Pursuing the at fault party for reimbursement
  5. Description of value of vehicle
  6. Vehicle provided while current vehicle out of service
  7. Additional party listed on title if loan present
  8. 3rd party customer
  9. Settlement documents
  10. Claim task set by a specific date
  11. Description of damages
Down
  1. Rental vendor
  2. Claim task used for communicating within the claim
  3. Another name for car
  4. Amount of the vehicle
  5. Company that provides vehicle evaluations
  6. Proceed with ________ once customer agrees with value
  7. Department that handles totaled vehicles
  8. Decision on who is at fault
  9. Companies we use for assistance

20 Clues: Rental vendor • 1st party customer • 3rd party customer • Another name for car • Settlement documents • Amount of the vehicle • Description of damages • Decision on who is at fault • Description of value of vehicle • Companies we use for assistance • Claim task set by a specific date • Customer chose these on their policy • Department that handles totaled vehicles • ...

FORD 2020-07-02

FORD crossword puzzle
Across
  1. What needs to be completed after every call attempt?
  2. Who is our main priority?
  3. We have to create a __________?
  4. You have to give what to customers and dealers?
  5. We offer this to our customers, dealers and team members
  6. The DXS sends out a letter to whom?
  7. We want the customer to have a positive what?
  8. Speaking to a dealer to get _________ clarification
  9. You have to show this at all times
  10. What breakdown service do we use for recoveries
  11. DXS & CXS both do what with customers and dealers?
  12. When would the CXS need the DXS to help them with dealers?
Down
  1. At Ford we pride ourselves on ________ customer service
  2. DXS have daily what?
  3. You must always ________ to the customer and dealer
  4. What does the DXS have to complete once finished with a dealer?
  5. Aretha Franklin had a hit with this song
  6. When would you close a case?
  7. You must always ask for this!
  8. what happens between 12:00 and 12:40 for a DXS?
  9. What is this session about?
  10. What system do you put your notes on?

22 Clues: DXS have daily what? • Who is our main priority? • What is this session about? • When would you close a case? • You must always ask for this! • We have to create a __________? • You have to show this at all times • The DXS sends out a letter to whom? • What system do you put your notes on? • Aretha Franklin had a hit with this song • ...

Customer First 2016-01-13

Customer First crossword puzzle
Across
  1. Quality products and people
  2. Agreeing quickly
  3. Must Follow Superior Service Process
  4. ______ on our Reputation
  5. Sorry for the crossword, please direct your comments to the complaint handling department
  6. Most prestigious recognition award
  7. An outcome of a grizzly communication style
  8. Someone in charge
  9. Effective recognition is
  10. Characteristic of an assertive style communicator
  11. Our premium offering deserving of PRAISE
  12. Assertive communication style mascot
Down
  1. A recognition pitfall
  2. How to retain top performers
  3. Active listening: Tuned in and present
  4. One of two types of customers
  5. Gone fishing - don't forget this
  6. Go no further: there is no body
  7. A type of customer listening system
  8. One word split into two to make a Customer First acronym
  9. By learning from complaints, we can reduce our operating costs
  10. Something that is contagious, whether positive or negative
  11. Taboo word when giving feedback
  12. A customer segment that produces over 50% of our gross bookings
  13. Location you can find more on Customer First, until it takes over the world
  14. The first step in the moment of truth model

26 Clues: Agreeing quickly • Someone in charge • A recognition pitfall • ______ on our Reputation • Effective recognition is • Quality products and people • How to retain top performers • One of two types of customers • Go no further: there is no body • Taboo word when giving feedback • Gone fishing - don't forget this • Most prestigious recognition award • A type of customer listening system • ...

Unit 9 Vocab 2022-12-06

Unit 9 Vocab crossword puzzle
Across
  1. to come near or nearer to something or someone in space, time, quality, or amount
  2. The term customer benefit is tied to the customer's needs, which are satisfied by a particular product or service.
  3. are a motive that can be defended by reasoning or logical argument.
  4. is everything you do to promote and sell your products once the potential customer is in your store.
  5. are your height, weight, size, shape, or another bodily characteristic.
  6. Approach The salesperson asks the customer if he or she needs assistance.
  7. Are a product's traits or attributes that deliver value to end-users and differentiate a product in the market.
  8. goods that are bought and sold
  9. foretaste means an advanced realization of something to come.
Down
  1. Are reasons to purchase based on feelings and emotions.
  2. Points a characteristics of a product or service that will persuade people to buy it.
  3. objective and personal details that can help a potential customer decide what to buy.
  4. Motives buyer refers to the influences or motivations forces that determine his buying.
  5. is the process of directly approaching employers, by visiting or phone calls and marketing yourself to them.
  6. provide information about you and your condition
  7. selling Is the process of connecting the things your product helps your customer do (features) to the goals it will help them achieve and the pain points it will help them eliminate.
  8. Approach the salesperson simply welcomes the customer to the store.
  9. Is the first step in the sales process, which consists of identifying potential customers, aka prospects.
  10. based on loyalty and encourage consumers to purchase from a particular business or to buy a particular brand.

19 Clues: goods that are bought and sold • provide information about you and your condition • Are reasons to purchase based on feelings and emotions. • foretaste means an advanced realization of something to come. • are a motive that can be defended by reasoning or logical argument. • Approach the salesperson simply welcomes the customer to the store. • ...

SAP 2024-07-19

SAP crossword puzzle
Across
  1. vivo Within the Body; Siemens Healthcare Business which supports diagnostic imaging performed directly on the patient, sometimes involving surgical procedures or injection of radiographic material.
  2. Single Photon Emission Computed Tomography - nuclear medicine imaging aligned with MI modality
  3. Uninterruptible Power Supply ; United Postal Service (UPS)
  4. SAP code for Medical Maintenance - "MM" notification type used for system maintance / PMs
  5. Picture Archiving Communication System (Syngo offering)
  6. Magnetic Resonance - Siemens Healthineers Business Line (BL)
  7. Please Dispatch Field Engineer (ticketing system abbreviation)
  8. Digital Imaging & Communications in Medicine - the standard for electronic communications of records
  9. College of American Pathologists: national professional society of pathologists in the USA; principle laboratory accrediting organization & major supplier of proficiency testing programs
  10. Process Owner; Purchase Order number
  11. Field Service Engineer - same as CSE / FSR
Down
  1. Dispatch (task)
  2. Effect Code
  3. Systems, Applications & Products - daa collection and processing system used to manage and control business operations. P40 is used in US/CAN.
  4. Time & Material (Billing)
  5. Smart Remote Services -- IT interface to device
  6. Magnetic Resonance - Siemens Healthineers Business Line (BL)
  7. Program in which device at customer location provides an alert to HP Openview, triggering a GSMS incident based on severity. Guardian support staff in the RSC monitor these events per contract and notify customer/provide remote support as needed.
  8. Customer Service Engineer
  9. Problem Management - all complaint tickets begin with PM (i.e. PM1234567) ; Preventive Maintenance; Project Manager/Management
  10. Functional Location - number associated with a particular Siemens equipment
  11. Customer Care Center
  12. Principle Coverage Period
  13. Overflow (customer call going to 'overflow' - CCC)
  14. Siemens Healthineers

25 Clues: Effect Code • Dispatch (task) • Customer Care Center • Siemens Healthineers • Time & Material (Billing) • Customer Service Engineer • Principle Coverage Period • Process Owner; Purchase Order number • Field Service Engineer - same as CSE / FSR • Smart Remote Services -- IT interface to device • Overflow (customer call going to 'overflow' - CCC) • ...

Unit 6 Pre-Int 2018-03-06

Unit 6 Pre-Int crossword puzzle
Across
  1. küüslauk
  2. kaal
  3. teenindus
  4. toode
  5. küsimustik
  6. kibe
  7. retsept
  8. tellimus
  9. klient
Down
  1. väherasvane
  2. sugu
  3. mahe
  4. kõhtutäitev
  5. rahulolu
  6. kviitung
  7. rasvane
  8. maitsetu
  9. arsti retsept
  10. vürtsikas
  11. keskmine

20 Clues: sugu • kaal • mahe • kibe • toode • klient • rasvane • retsept • küüslauk • rahulolu • kviitung • maitsetu • keskmine • tellimus • teenindus • vürtsikas • küsimustik • väherasvane • kõhtutäitev • arsti retsept

business words 2024-10-03

business words crossword puzzle
Across
  1. vuosittainen
  2. raha
  3. ostaja
  4. varastossa
  5. card luottokortti
  6. hyllytys
  7. sijoittaa
  8. käteinen
  9. myydä
  10. logo
Down
  1. yritys
  2. ostaa
  3. arvo
  4. osakkeet
  5. toimisto
  6. palvelu
  7. yritys
  8. opinnot
  9. asiakas
  10. sijoittaja
  11. pomo

21 Clues: arvo • raha • pomo • logo • ostaa • myydä • yritys • ostaja • yritys • palvelu • opinnot • asiakas • osakkeet • toimisto • hyllytys • käteinen • sijoittaa • varastossa • sijoittaja • vuosittainen • card luottokortti

Essential Numbers 2021-11-28

Essential Numbers crossword puzzle
Across
  1. Virginia Retirement System
  2. Transurban
  3. Elizabeth River Tunnels Customer Service
  4. DMV
  5. Chesapeake Bay Bridge Tunnel
  6. Jamestown Scotland Ferry (Internal)
  7. ATSSA
  8. Tidewater Express
Down
  1. Virginia Tourism
  2. Directional Signing Program (Primary)
  3. EZ Pass
  4. VITA
  5. Customer Service Center
  6. Blue Ridge Parkway Association
  7. DMV Hauling Permits
  8. Big Walker Mountain Tunnel
  9. Dulles Toll Maintenance

17 Clues: DMV • VITA • ATSSA • EZ Pass • Transurban • Virginia Tourism • Tidewater Express • DMV Hauling Permits • Customer Service Center • Dulles Toll Maintenance • Virginia Retirement System • Big Walker Mountain Tunnel • Chesapeake Bay Bridge Tunnel • Blue Ridge Parkway Association • Jamestown Scotland Ferry (Internal) • Directional Signing Program (Primary) • Elizabeth River Tunnels Customer Service

Univar 2021-11-30

Univar crossword puzzle
Across
  1. The name of the SharePoint site
  2. An itemized and priced list given to a customer
  3. End results we offer our customers
  4. Univar's waste management service
  5. "Together We __"
  6. working closely with each other, our customers, and our suppliers to move their businesses forward
  7. Your core support group
  8. Our #1 priority
Down
  1. Customer __ (Also abbreviated as CX)
  2. "__ to others"
  3. Univar's role in the supply chain
  4. The companies/individuals that we support
  5. A guide of our products
  6. Univar's industry
  7. The main company color
  8. "Where __ Matter"
  9. "The __ of Service!"

17 Clues: "__ to others" • Our #1 priority • "Together We __" • Univar's industry • "Where __ Matter" • "The __ of Service!" • The main company color • A guide of our products • Your core support group • The name of the SharePoint site • Univar's role in the supply chain • Univar's waste management service • End results we offer our customers • Customer __ (Also abbreviated as CX) • ...

chapter 13 - 15 vocab 2024-11-20

chapter 13 - 15 vocab crossword puzzle
Across
  1. tangible features of a product
  2. the right customer to buy a product
  3. a language that is understandable by most people
  4. finding a customer based on no knowledge of what they might want
  5. motives to buy a product
  6. a kind and inviting approach
  7. finding the right customer to buy a product
  8. a step by step closing
  9. employee feedback
  10. key parts to sell the product
  11. a motive based on your feelings and emotions
  12. when you substitute all the bad to good
  13. a approach used to merchandise something
  14. motive based on loyalty to a brand or company
Down
  1. a close where you suggest a product
  2. a approach used to sell a service or work
  3. a close that forces the customer to pick between two products
  4. a close that forces the customer to make a decision in that moment
  5. a close that is done directly with the customer
  6. motives to buy a product based on rationality
  7. features that don't make the front cover and need some digging to see
  8. a way to throw a good question back at someone after they make an excuse
  9. purchasing pricing and displaying products
  10. communication based on actions
  11. matching characteristics of a product to the customer
  12. a signal indicating a customer wants to buy something
  13. when you use a older customer for proof
  14. the part of the sale where you finish and ring someone up
  15. questions that need a answer
  16. a way to substitute a objection or an excuse with something good
  17. when a employee brings back a old customer for proof
  18. a paper used to avoid objections
  19. the benefits the customer gets when buying the product
  20. the characteristics of a product
  21. a feeling of disapproval about the product
  22. a way to avoid something

36 Clues: employee feedback • a step by step closing • motives to buy a product • a way to avoid something • a kind and inviting approach • questions that need a answer • key parts to sell the product • tangible features of a product • communication based on actions • a paper used to avoid objections • the characteristics of a product • a close where you suggest a product • ...

Univar 2021-11-30

Univar crossword puzzle
Across
  1. The name of the SharePoint site
  2. An itemized and priced list given to a customer
  3. End results we offer our customers
  4. Univar's waste management service
  5. "Together We __"
  6. working closely with each other, our customers, and our suppliers to move their businesses forward
  7. Your core support group
  8. Our #1 priority
Down
  1. Customer __ (Also abbreviated as CX)
  2. "__ to others"
  3. Univar's role in the supply chain
  4. The companies/individuals that we support
  5. A guide of our products
  6. Univar's industry
  7. The main company color
  8. "Where __ Matter"
  9. "The __ of Service!"

17 Clues: "__ to others" • Our #1 priority • "Together We __" • Univar's industry • "Where __ Matter" • "The __ of Service!" • The main company color • A guide of our products • Your core support group • The name of the SharePoint site • Univar's role in the supply chain • Univar's waste management service • End results we offer our customers • Customer __ (Also abbreviated as CX) • ...

Qualifier Round 1 2025-01-15

Qualifier Round 1 crossword puzzle
Across
  1. F&B service style (8)
  2. Front office software (8)
  3. Event marketing tactic (7)
  4. Sustainable tourism practice (8)
  5. Hotel operations department (5)
  6. Food allergy awareness (5)
  7. Travel technology (6)
  8. Hotel revenue stream (5)
  9. Menu planning principle (8)
  10. Front office staff member (5)
  11. Travel document (6)
  12. Food production equipment (7)
  13. Sustainable hospitality practice (8)
  14. Food production technique (7)
  15. Restaurant layout (7)
  16. Hospitality industry award (6)
Down
  1. Hotel security measure (5)
  2. Hotel amenity (5)
  3. Hotel room type (4)
  4. Event planning process (7)
  5. Food safety certification (4)
  6. Hospitality industry trend (7)
  7. Housekeeping supply (6)
  8. Housekeeping task (5)
  9. Customer service skill (6)
  10. Customer feedback method (6)
  11. F&B service etiquette (6)
  12. Menu engineering principle (7)
  13. Restaurant marketing strategy (8)
  14. Hospitality industry association (4)

30 Clues: Hotel amenity (5) • Hotel room type (4) • Travel document (6) • F&B service style (8) • Housekeeping task (5) • Travel technology (6) • Restaurant layout (7) • Housekeeping supply (6) • Hotel revenue stream (5) • Front office software (8) • F&B service etiquette (6) • Hotel security measure (5) • Event planning process (7) • Event marketing tactic (7) • Food allergy awareness (5) • ...

Production Function Revision 2024-09-04

Production Function Revision crossword puzzle
Across
  1. - name of the product
  2. - packaging designed with a type of product in mind
  3. - Products like bread and milk
  4. - this sector includes activities that are not recorded on the country's GDP
  5. - when two or more related products are packed together
  6. - iPhone, car, laptop, etc.
  7. - service marketers provide this kind of product
  8. - service aimed at final consumer
  9. - packaging that changes all the time to reflect a theme
  10. - phase in which the product is launched
Down
  1. - a consumer is able to identify the brand from the trademark
  2. - phase in which sales drop
  3. - there is only one seller that controls the market
  4. - if this brand is not available, the customer will not buy another brand
  5. - service to help the business
  6. - Companies and Intellectual Properties Commission
  7. - intellectual property
  8. - special sign registered with CIPC
  9. - performed for a fee
  10. - clothing, shoes, watch, etc.
  11. - the money the customer is willing to pay
  12. - phase in which sales increase slowly and there is intense competition

22 Clues: - name of the product • - performed for a fee • - intellectual property • - phase in which sales drop • - iPhone, car, laptop, etc. • - Products like bread and milk • - service to help the business • - clothing, shoes, watch, etc. • - service aimed at final consumer • - special sign registered with CIPC • - phase in which the product is launched • ...

DECA terms 2025-12-05

DECA terms crossword puzzle
Across
  1. Motive Logical buying reason
  2. First customer contact
  3. Canvassing Unsolicited outreach attempt
  4. approach Friendly initial greeting
  5. Customer expresses concern
  6. Insincere refusal reason
  7. Marketing Build customer loyalty
  8. Method Reject false objection
  9. Selling Recommend extra items
  10. Approach Comment on merchandise
Down
  1. Restate customer words
  2. Identify potential leads
  3. Questions Ask broad, open question
  4. approach Offer help first
  5. Persuade for sale
  6. Selling Show feature, benefit
  7. Analysis Sheet Record objection responses
  8. Method Offer alternate item
  9. the Sale Ask for purchase

19 Clues: Persuade for sale • Restate customer words • First customer contact • Identify potential leads • Insincere refusal reason • approach Offer help first • the Sale Ask for purchase • Customer expresses concern • Method Offer alternate item • Motive Logical buying reason • Selling Show feature, benefit • Method Reject false objection • Selling Recommend extra items • ...

Customer Service Week 2015 2015-09-30

Customer Service Week 2015 crossword puzzle
Across
  1. Don't try to remove this from a sick computer!
  2. This JMU role has a standard link for activation
  3. The upcoming OSX
  4. Title of remedy ticket (that customer's may see!)
  5. analyst in charge for the day
  6. rules we have follow while at work (like the dress code)
  7. Exchange, Wireless, Canvas, etc.
  8. The name of the Help Desk plant
Down
  1. Our title
  2. Internal Help Desk knowledge base
  3. public knowledge store with lots of step-by-step instructions
  4. VPN client
  5. Where to find the status of an account
  6. the only kind of repair we do (under warranty)
  7. formally known as "walk-ins"
  8. Special notification about an account listed in account monitor.
  9. It's the letters...

17 Clues: Our title • VPN client • The upcoming OSX • It's the letters... • formally known as "walk-ins" • analyst in charge for the day • The name of the Help Desk plant • Exchange, Wireless, Canvas, etc. • Internal Help Desk knowledge base • Where to find the status of an account • Don't try to remove this from a sick computer! • the only kind of repair we do (under warranty) • ...

Dining Room Common Terms & Phrases 2022-09-01

Dining Room Common Terms & Phrases crossword puzzle
Across
  1. staff are assigned tasks throughout service and/or after service.
  2. The Kitchen area devoted to FOH needs.
  3. To make a dish out of order sequence which is top priority.
  4. table set up for Servers & Runners to place their mise en place and store items.
  5. Refers to a table for 4.
  6. China, Flatware or Glassware set on the table OR Number of guests at a table.
  7. where food is picked up by server
  8. a guest who leaves the restaurant without paying their bill.
  9. A way of making a dissatisfied customer, a satisfied customer.
  10. A tray used for the service of beverages.
  11. “Everything in its place”.
  12. A table of 2.
  13. a guest who comes to a restaurant without a reservation.
  14. also known as cutlery or silverware.
Down
  1. Item is no longer available or that a customer should be ejected.
  2. An expression meaning “very busy, you can’t see anything around you”.
  3. refers to the china, flatware and glassware set on the table for meal or service.
  4. guests leave table, allowing another party to sit there.
  5. refers to the dining room reservations confirmed in the book or system.
  6. A large tray used for food service and clearing.
  7. A napkin fold used to protect servers from hot plates and absorbs drips.
  8. A short term for “complimentary”.
  9. a member of the kitchen who co-ordinates ordering and picking up of food.
  10. stand that holds an Oval Tray.

24 Clues: A table of 2. • Refers to a table for 4. • “Everything in its place”. • stand that holds an Oval Tray. • where food is picked up by server • A short term for “complimentary”. • also known as cutlery or silverware. • The Kitchen area devoted to FOH needs. • A tray used for the service of beverages. • A large tray used for food service and clearing. • ...

The Marketing Mix Quiz 2025-01-25

The Marketing Mix Quiz crossword puzzle
Across
  1. How the product is presented to the customer.
  2. These goods that deemed to be luxuries.
  3. A distinct tool but interconnected variables.
  4. Any value a customer is willing to give up in exchange of a product/service.
  5. A marketing strategy that focuses on the special features of a product.
  6. All activities used to communicate to your target audience.
  7. Company combines several products and then sells them at a single price.
  8. Setting prices lower than the whole number.
  9. Offering a lower price during its initial offering.
  10. Materials that are used to produce consumer goods.
Down
  1. Have no physical presence and can only be felt indirectly.
  2. Any goods, whether necessities or luxuries, that are ready for consumption.
  3. A firm charges the highest initial price.
  4. Can be evaluated based on visual comparisons.
  5. Core offering to the customer.
  6. a pricing strategy that charges consumers different prices for identical products/service.
  7. Human element of the business.
  8. - It includes channels like retail stores, wholesalers, and direct sales.
  9. What makes your product unique?
  10. These goods are brought as per the convenience of customer without much planning.

20 Clues: Core offering to the customer. • Human element of the business. • What makes your product unique? • These goods that deemed to be luxuries. • A firm charges the highest initial price. • Setting prices lower than the whole number. • How the product is presented to the customer. • Can be evaluated based on visual comparisons. • A distinct tool but interconnected variables. • ...

Unit 11: Sales, Marketing & Customer Service 2024-04-18

Unit 11: Sales, Marketing & Customer Service crossword puzzle
Across
  1. a type of discount given to a purchaser
  2. customer service dept. handles this
  3. an attribute of a marketing clerk
  4. creating awareness of product/service or brand
  5. an activity that involves cost
  6. a symbol that represents the business name
  7. a function of the marketing office
Down
  1. customer service dept. responds to this
  2. a percentage of the price of a good
  3. involves the selling of goods and services
  4. one of the p's of marketing
  5. strategies used to satisfy needs of customers
  6. one of the marketing tasks
  7. a sales document
  8. a department the sales office liaise on with

15 Clues: a sales document • one of the marketing tasks • one of the p's of marketing • an activity that involves cost • an attribute of a marketing clerk • a function of the marketing office • a percentage of the price of a good • customer service dept. handles this • customer service dept. responds to this • a type of discount given to a purchaser • ...

Imagine! Crossword 2020-04-10

Imagine! Crossword crossword puzzle
Across
  1. party/ annual fundraiser dinner
  2. all together now
  3. not sameness
  4. to tend to
  5. foundation
  6. 18+
  7. service person
  8. marching / EEC app
  9. April customer service award
  10. face to face
  11. green guy
  12. maintain balance in motion with Mr. Ed
  13. tip for good
  14. highest # of clients in town
Down
  1. what it takes
  2. skills
  3. Bob & Judy / Charles Family
  4. restorative healing
  5. dwelling
  6. chance to succeed
  7. DDC
  8. not Coal Creek
  9. splash bash

23 Clues: 18+ • DDC • skills • dwelling • green guy • to tend to • foundation • splash bash • not sameness • face to face • tip for good • what it takes • service person • not Coal Creek • all together now • chance to succeed • marching / EEC app • restorative healing • Bob & Judy / Charles Family • April customer service award • highest # of clients in town • party/ annual fundraiser dinner • ...

Customer Service Week #2 2021-09-29

Customer Service Week #2 crossword puzzle
Across
  1. an organization supplying the community with electricity, gas, water, or sewerage
  2. recognition of good qualities
  3. beneath the surface
  4. condition of being protected from or unlikely to cause danger
  5. combined action of a group of people
  6. a mechanical excavator with a bucket attached
  7. person who acts on behalf of another person or group
  8. committed to a task or purpose
  9. a person or thing of a specified kind that one has to deal with
  10. sensational success
Down
  1. customary code of polite behavior
  2. principles or standards of behavior
  3. discover the exact place or position
  4. quality of being outstanding
  5. the quality of being friendly, generous, and considerate
  6. ability to understand and share feelings
  7. desire or willingness of someone to do something

17 Clues: beneath the surface • sensational success • quality of being outstanding • recognition of good qualities • committed to a task or purpose • customary code of polite behavior • principles or standards of behavior • discover the exact place or position • combined action of a group of people • ability to understand and share feelings • a mechanical excavator with a bucket attached • ...

FSP 2022-11-22

FSP crossword puzzle
Across
  1. on the job training
  2. fundamental service policy
  3. Interactions are used when additional assistance / approvals / information from a 3rd party is needed
  4. global customer experience
  5. Transfer of an online SR to an offline queue by using "Send to offline" functionality in Communicator and by that, transforming the call into an email
  6. Opening hours of our phone and chat support
Down
  1. operations manager
  2. team leader
  3. Service Request
  4. Auxiliary
  5. subject matter expert
  6. Teammate
  7. Talk-time
  8. Customer Contact Reason
  9. After call work
  10. statement of work
  11. net billable hours
  12. Line of Business

18 Clues: Teammate • Auxiliary • Talk-time • team leader • Service Request • After call work • Line of Business • statement of work • net billable hours • on the job training • operations manager • subject matter expert • Customer Contact Reason • global customer experience • fundamental service policy • Opening hours of our phone and chat support • ...

Arianne 2018-01-09

Arianne crossword puzzle
Across
  1. of directors- a group of people elected to represent their companies/ stocks , also make decisions on their companies issues
  2. the quality of being fair and impartial
  3. borrow (a sum of money or item of property) Or a thing that is borrowed, especially a sum of money that is expected to be paid back with interest
  4. general agreement
  5. Service Department- Customer service is the process of ensuring customer satisfaction with a product or service. Often,customer service takes place while performing a transaction for the customer, such as making a sale or returning an item.
  6. a report or description of an event or experience
  7. the action or process of keeping financial accounts
  8. the right to take another's property if an obligation is not discharged
  9. an amount of more money added to wages/check given for doing such a good job (even better)
  10. a guess or estimate of income to spend in a certain amount of time / financial plan
  11. - The formal decision making process used when considering the economic feasibility of implementing information security controls and safeguards
Down
  1. wealth in the form of money
  2. the ability of a customer to obtain goods or services before payment, based on the trust that payment will be made in the future
  3. a person’s job or profession/occupation (line of work)
  4. Resources- the department of a business or organization that deals with the hiring, administration, and training of personnel
  5. the action or process of investing money for profit or material result.
  6. Rate- the value of one currency for the purpose of conversion to another.
  7. economic activity concerned with the processing of raw materials and manufacture of goods in factories or hard work.
  8. start or set in motion (an activity or enterprise) or set (a boat) in motion by pushing it or allowing it to roll into the water or an act or an instance of launching something
  9. Grants are non-repayable funds or products disbursed or gifted by one party, often a government department, corporation, foundation or trust, to a recipient, often a nonprofit entity, educational institution, business or an individual.

20 Clues: general agreement • wealth in the form of money • the quality of being fair and impartial • a report or description of an event or experience • the action or process of keeping financial accounts • a person’s job or profession/occupation (line of work) • the action or process of investing money for profit or material result. • ...

Starts Crossword Puzzle 2021-10-07

Starts Crossword Puzzle crossword puzzle
Across
  1. This department has techs that start and stop service
  2. Send this type of letter if customer wanting service cannot pay with you
  3. The new start SA you create will be in this phase until the system or tech completes it
  4. This department will visit for a start service if theft is suspected
  5. Program used to wrong soft credit check
  6. Tthe system will send this letter automatically if the customer has a credit score of 724 or less
Down
  1. Do this when you verify no benefit of service through Accurint
  2. For this start FA our tech drives by
  3. A landlord ________ ___ allows the bill to revert back to the landlord when a tenant stops
  4. This start service FA requires a tech
  5. A CD invest can be bypassed if the customer is a _______ transfer
  6. For this start FA our tech may or may not need access inside
  7. Careful not to notate the wrong account with this start FA

13 Clues: For this start FA our tech drives by • This start service FA requires a tech • Program used to wrong soft credit check • This department has techs that start and stop service • Careful not to notate the wrong account with this start FA • For this start FA our tech may or may not need access inside • Do this when you verify no benefit of service through Accurint • ...

Customer Service Week Word Search 2024-09-27

Customer Service Week Word Search crossword puzzle
Across
  1. An action you should take with a customer where you were not able to provide and immediate response.
  2. Products or services that businesses use to improve customer service and communications
  3. We strive to ensure every customer has a positive ________________
  4. Identifies where the organization is going.
  5. A measure of how quickly and efficiently a business addresses customer needs
  6. The ability to understand and relate to a customer's feelings, thoughts, and experiences
  7. The county Translation service
  8. The amount of hours employees have to respond to inquiries
Down
  1. The exchange of information between a customer and a company to address the customer's needs
  2. Performance Indicators A quantifiable metric that measures an organization's progress towards a specific goal or objective (KPIs)
  3. The rating you give for exceptional service.
  4. Describes who the organization is and what it does

12 Clues: The county Translation service • Identifies where the organization is going. • The rating you give for exceptional service. • Describes who the organization is and what it does • The amount of hours employees have to respond to inquiries • We strive to ensure every customer has a positive ________________ • ...

Service! Service! 2015-10-01

Service! Service! crossword puzzle
Across
  1. An exchange of values between two parties.
  2. is a process of interaction and integration among people, companies, and governments of different nations.
  3. Levels of constant customer contact.
  4. It influences the evolving environment of services.
  5. Aspects about services that determine why consumers buy products.
  6. The degree to which a service satisfies customers by meeting their needs, wants and expectations.
  7. A lack of consistency in inputs and outputs during the service production process.
  8. Internal standards that customers use to judge the quality of a service experience.
Down
  1. A specific type of service and market.
  2. How efficiently service inputs are transformed into outputs that add value to customers.
  3. Learned sequences of behaviors obtained through personal experience or communication with others.
  4. A type of risks within customer behavior
  5. Something that is experienced and cannot be touched or preserved.
  6. Tailoring service characteristics to meet each customer's specific need and preference.
  7. A visual representation of the steps involved in delivering services to customers.
  8. The transfer of ownership from government to the private sector.
  9. A marketing strategy which involves dividing a broad target market into subsets.
  10. A type of analysis that deals specifically with size, trends, location and compositions.
  11. Type of service that involves tangible actions to people's body.
  12. An act or performance that creates benefits for customers by bring about a desired change in.

20 Clues: Levels of constant customer contact. • A specific type of service and market. • A type of risks within customer behavior • An exchange of values between two parties. • It influences the evolving environment of services. • The transfer of ownership from government to the private sector. • Type of service that involves tangible actions to people's body. • ...

Chapter 2 Vocab S&EM 2021-01-21

Chapter 2 Vocab S&EM crossword puzzle
Across
  1. The value people believe they receive from a product or service
  2. Purchases made by consumers with little thought
  3. Group of consumers within a larger market who share one or more characteristics
  4. The capability to produce products or services more efficiently and economically than the competition
  5. Purchases based on careful thought and sound reasoning
  6. A focus on satisfying customer needs
Down
  1. Point of sales at which all of the expenses are covered
  2. Rate at which companies produce goods and services more efficiently and economically than the competition
  3. A specific group of consumer a business wants to reach
  4. All of the consumers who will purchase a product or service
  5. The percentage of total sales of a product or service that a company expects to capture in relation to its competitors
  6. culture A business culture that communicates values through high performance and excellent customer service
  7. Difference between customer expectations and actual service received
  8. An attempt to appeal to a large, general group of consumers
  9. The value of the next best alternative that you pass up when making a choice
  10. Purchases based on consumer loyalty to a particular brand of product

16 Clues: A focus on satisfying customer needs • Purchases made by consumers with little thought • A specific group of consumer a business wants to reach • Purchases based on careful thought and sound reasoning • Point of sales at which all of the expenses are covered • All of the consumers who will purchase a product or service • ...

S & E Marketing Chapter 2 2021-05-21

S & E Marketing Chapter 2 crossword puzzle
Across
  1. Purchases based on consumer loyalty to a particular brand or product
  2. Group of consumers within a larger market who share one or more characteristics
  3. The value people believe they receive from a product or service
  4. Purchases based on careful thought and sound reasoning
  5. A specific group of consumers a business wants to reach
  6. An attempt to appeal to a large, general group of consumers
  7. The capability to produce products or services more efficiently and economically than the competition
Down
  1. All of the consumers who will purchase a product or service
  2. The percentage of total sales of a product or service that a company expects to capture in relation to its competitors
  3. Difference between customer expectations and actual service received
  4. A focus on satisfying customer needs
  5. A business culture that communicates values through high performance and excellent customer service
  6. The value of the next best alternative that you pass up when making a choice
  7. Purchases made by consumers with little thought
  8. Rate at which companies produce goods and services in relation to the amount of materials and number of employees utilized
  9. Point of sales at which all of the expenses are covered

16 Clues: A focus on satisfying customer needs • Purchases made by consumers with little thought • Purchases based on careful thought and sound reasoning • Point of sales at which all of the expenses are covered • A specific group of consumers a business wants to reach • All of the consumers who will purchase a product or service • ...

Marketing unit 3 2017-03-26

Marketing unit 3 crossword puzzle
Across
  1. A big turn-off for customers
  2. What is essential when dealing with on-line ordering?
  3. What type of customer stays with a brand despite competitive offers?
  4. A type of service encounter
  5. Customers expect to have the same level of service every time they contact a company. This is called?
  6. The Entrepreneur's Guidebook Series says you must remind your customers that your service is what?
  7. The what of service is the chain of events made up of particular touch points or encounters?
Down
  1. What would be one of the first touch points you would encounter at a restaurant?
  2. A touch point is defined as the communication, human and ____ interations your customers experience during their relationship lifecycle with an organisation
  3. An organisation must manage its moments of truth, through the cycle of service to ensure they deliver what type of service?
  4. One way to keep up with your customer's changing needs is to do what with them?
  5. What could a company find that is more important than improving sales?
  6. What type of customer service is the number one reason that people discontinue doing business with a company?
  7. One of the four basic categories for customer touch point management
  8. When an employee is able to provide correct assistance to customers in completing transactions or providing information

15 Clues: A type of service encounter • A big turn-off for customers • What is essential when dealing with on-line ordering? • What type of customer stays with a brand despite competitive offers? • One of the four basic categories for customer touch point management • What could a company find that is more important than improving sales? • ...

Service Marketing 2015-10-05

Service Marketing crossword puzzle
Across
  1. an act or performance that creates benefits for customers
  2. a combination of social cues that guides behaviour
  3. something that is experienced and cannot be touched or preserved
  4. intangible actions directed at customers' assets
  5. an advantage or gain that customers obtain
  6. services that involve significant interaction among customers, service personnel, and equipment and facilities
  7. tailoring service characteristics to meet each customer's specific needs and preferences
  8. involve very little, if any, physical contact between customers and service providers
  9. offering a service with some individualized product elements to a large number of customers at a relatively low price
  10. reducing variation on service operations and delivery
  11. a specific encounter between customer and service provider in which the outcome has proved especially satisfying or dissatisfying for one or both parties
  12. relates to how a product is purchased and used
Down
  1. internal standards that customers use to judge the quality of a service experience
  2. is the choice of a single segment or group of segments that the organisation wishes to select
  3. services that involve tangible actions to people's bodies
  4. a period of time during which customers interact directly with a service
  5. how efficiently service inputs are transformed into outputs that add value for customers
  6. a customer's voluntary decision to continue patronizing a specific firm over a period of time
  7. services that involve only a limited amount of contact between customers and elements of the service organization
  8. learned sequences of behaviours obtained through personal experience or communication with others
  9. those aspects of service operations that are hidden from customer

21 Clues: an advantage or gain that customers obtain • relates to how a product is purchased and used • intangible actions directed at customers' assets • a combination of social cues that guides behaviour • reducing variation on service operations and delivery • services that involve tangible actions to people's bodies • ...

CEI: CONNECT 2023-09-24

CEI: CONNECT crossword puzzle
Across
  1. _______ and greet - one of the focus areas for CONNECT.
  2. Key store zone (Example: "How was your shopping experience today?".
  3. ______ to approach - one of the focus areas for CONNECT.
  4. There are so many reasons for customers to come to our stores, but they have the same expectation: great ______.
  5. "Adapt to approach" key skill. Read the customer's signals and adapt to suit their style.
  6. We can acknowledge and greet our customers using our body language, ________ and tone of voice.
  7. We connect with every customer so they feel welcome and ______ wherever they are in the store.
  8. Every _______ Matters is the name of our service transformation program in adidas.
  9. Adapt and approach the customer in a _______ way.
  10. It is important to connect with customers to leave a great ________.
Down
  1. ________ and make eye contact with the customer as they enter your store.
  2. Approach technique ("Hi, how is your day going?").
  3. Enhance the customer's journey in the store and increase the chance of turning browsers into ________.
  4. We ______ so every customer feels welcome and unique wherever they are in the store.
  5. Approach technique (Example: "Our latest Originals range has just dropped, why not check it out?").
  6. Approach technique (Example: "Hi, great to see you again!).
  7. Connect with a customer using best ______.
  8. "Acknowledge and greet" example (a phrase) for welcoming a customer.

18 Clues: Connect with a customer using best ______. • Adapt and approach the customer in a _______ way. • Approach technique ("Hi, how is your day going?"). • _______ and greet - one of the focus areas for CONNECT. • ______ to approach - one of the focus areas for CONNECT. • Approach technique (Example: "Hi, great to see you again!). • ...

EB/351: Marketing Management - Exam #2 Review 2016-10-25

EB/351: Marketing Management - Exam #2 Review crossword puzzle
Across
  1. ___ product opportunities: the first step in the new product development process
  2. Brand ___: a set of assets and liabilities linked to a brand’s name and symbol that adds to or subtracts from the value provided by a product or service to a firm or that firm’s customers
  3. Narrowest target marketing approach (focus is on individual customer)
  4. Product ___: a group of products linked through usage, customer profile price points, and distribution channels or need satisfaction
  5. Service ___: the measurement of customer expectations of a service compared to their perceptions of actual service performance
  6. ___ attributes: aspects of an offering that can be evaluated only during or after consumption of products and services that have both tangible and intangible characteristics.
  7. Target markets that are not currently considered to be a focus for marketing purposes, bus shows promise for future consideration
  8. These follow focus groups in the positioning development process
  9. ___ leadership: using low cost as a means of differentiation and competitive advantage
  10. A name, term, sign, symbol, or design, or combination, intended to identify the goods or services of one seller and to differentiate them from competitors
  11. Segmentation of submarkets on the basis of personality, lifestyle, values, and AIOs
  12. Broadest target marketing approach (focus is on general public)
  13. Moment of ___: the face-to-face time between a customer and a provider
  14. ___ purchase: the purchase of a product or service by a customer for the first time
  15. The last type of consumer to buy newly-developed products
  16. Communicating one or more sources of value to customers in ways that connect needs and wants to what the product has to offer; often expressed in a tagline or slogan
  17. Positioning error in which a customers are provided with too frequent changes and contradictory messages regarding positioning
  18. A product in the sense that it represents a bundle of benefits that can satisfy consumer wants and needs, yet it does so without physical form
  19. Point in product life cycle where sales plateau
  20. The person in the buying center who controls access to key participants in the purchasing process
Down
  1. Companies may choose to extend their brand in this way, by offering other manufacturers the right to use the brand in exchange for a set fee or sales percentage
  2. Services are ___, or cannot be saved or stored for future use.
  3. ___ benefit: the fundamental need met by a product
  4. Dividing a market up into smaller meaningful subsets based on common characteristics
  5. Positioning error in which a customer has too narrow an understanding of the company, product or brand
  6. The Service-Profit Chain illustrates the importance of initial ____ service quality for the benefit of the overall process
  7. SERVQUAL measures customer satisfaction by referring to tangibility, reliability, responsiveness, empathy and _____.
  8. Services are ___, or cannot be experienced with the physical senses.
  9. ___ maps are instruments used in making positioning decisions
  10. Anything that delivers value to satisfy a need or want and includes physical merchandise, services, events, people, places, organizations, information, or idea
  11. Offerings that are the most difficult to evaluate, usually professional services, are considered to be high in ____ attributes
  12. Segmentation of submarkets on the basis of characteristics like race, gender, age, and income
  13. The first type of consumer to buy newly-developed products
  14. The second step in the target marketing process is to develop ______ of potential markets
  15. Product ___: all the products offered by a company

35 Clues: Point in product life cycle where sales plateau • ___ benefit: the fundamental need met by a product • Product ___: all the products offered by a company • The last type of consumer to buy newly-developed products • The first type of consumer to buy newly-developed products • ___ maps are instruments used in making positioning decisions • ...

Marketing unit 3 2017-03-26

Marketing unit 3 crossword puzzle
Across
  1. A big turn-off for customers
  2. What is essential when dealing with on-line ordering?
  3. What type of customer stays with a brand despite competitive offers?
  4. A type of service encounter
  5. Customers expect to have the same level of service every time they contact a company. This is called?
  6. The Entrepreneur's Guidebook Series says you must remind your customers that your service is what?
  7. The what of service is the chain of events made up of particular touch points or encounters?
Down
  1. What would be one of the first touch points you would encounter at a restaurant?
  2. A touch point is defined as the communication, human and ____ interations your customers experience during their relationship lifecycle with an organisation
  3. An organisation must manage its moments of truth, through the cycle of service to ensure they deliver what type of service?
  4. One way to keep up with your customer's changing needs is to do what with them?
  5. What could a company find that is more important than improving sales?
  6. What type of customer service is the number one reason that people discontinue doing business with a company?
  7. One of the four basic categories for customer touch point management
  8. When an employee is able to provide correct assistance to customers in completing transactions or providing information

15 Clues: A type of service encounter • A big turn-off for customers • What is essential when dealing with on-line ordering? • What type of customer stays with a brand despite competitive offers? • One of the four basic categories for customer touch point management • What could a company find that is more important than improving sales? • ...

Offering Service 2025-11-28

Offering Service crossword puzzle
Across
  1. The main action in this text type
  2. Used to understand customer needs
  3. Common positive response to service offers
  4. How service interactions usually end
  5. Required manner when offering service
  6. Main verb in service interactions
  7. Shows concern for others' needs
  8. Shows good attitude in service
Down
  1. How service interactions usually start
  2. Friendly gesture in face-to-face service
  3. Modal verb for asking ability to help
  4. Polite word used in service offers
  5. Modal verb for polite service offers
  6. What service provides to people
  7. Common response to good service

15 Clues: Shows good attitude in service • What service provides to people • Common response to good service • Shows concern for others' needs • The main action in this text type • Used to understand customer needs • Main verb in service interactions • Polite word used in service offers • Modal verb for polite service offers • How service interactions usually end • ...

CH.10 2020-03-16

CH.10 crossword puzzle
Across
  1. Model which highlights the areas where customers believe they are getting poorer service than they expect
  2. Enhancing experiences through ____ attributes
  3. The Gap between service provided and promotion promises
  4. Based on their personal knowledge and personal experience
  5. The Gap between the customer expectation and firm's perception of the customer expectation
  6. Allowing employees to make decisions about how they provide service to the customers
Down
  1. Means to facilitate the delivery of services
  2. Benefit - Cost
  3. Key to fairness
  4. The Gap between the firm’s service standards and the actual service it provides
  5. Can't be seen or touched
  6. The Gap between firm’s perception of customers expectations and its set service standards
  7. The more a consumer requires a service the more this will occur

13 Clues: Benefit - Cost • Key to fairness • Can't be seen or touched • Means to facilitate the delivery of services • Enhancing experiences through ____ attributes • The Gap between service provided and promotion promises • Based on their personal knowledge and personal experience • The more a consumer requires a service the more this will occur • ...

Marketing unit 3 2017-03-26

Marketing unit 3 crossword puzzle
Across
  1. A big turn-off for customers
  2. What is essential when dealing with on-line ordering?
  3. What type of customer stays with a brand despite competitive offers?
  4. A type of service encounter
  5. Customers expect to have the same level of service every time they contact a company. This is called?
  6. The Entrepreneur's Guidebook Series says you must remind your customers that your service is what?
  7. The what of service is the chain of events made up of particular touch points or encounters?
Down
  1. What would be one of the first touch points you would encounter at a restaurant?
  2. A touch point is defined as the communication, human and ____ interations your customers experience during their relationship lifecycle with an organisation
  3. An organisation must manage its moments of truth, through the cycle of service to ensure they deliver what type of service?
  4. One way to keep up with your customer's changing needs is to do what with them?
  5. What could a company find that is more important than improving sales?
  6. What type of customer service is the number one reason that people discontinue doing business with a company?
  7. One of the four basic categories for customer touch point management
  8. When an employee is able to provide correct assistance to customers in completing transactions or providing information

15 Clues: A type of service encounter • A big turn-off for customers • What is essential when dealing with on-line ordering? • What type of customer stays with a brand despite competitive offers? • One of the four basic categories for customer touch point management • What could a company find that is more important than improving sales? • ...

Service Marketing 2015-10-02

Service Marketing crossword puzzle
Across
  1. an act or performance that creates benefits for customers
  2. offering a service with some individualized product elements to a large number of customers at a relatively low price
  3. those aspects of service operations that are hidden from customer
  4. services that involve tangible actions to people's bodies
  5. intangible actions directed at customers' assets
  6. involve very little, if any, physical contact between customers and service providers
  7. is the choice of a single segment or group of segments that the organisation wishes to select
  8. a specific encounter between customer and service provider in which the outcome has proved especially satisfying or dissatisfying for one or both parties
  9. something that is experienced and cannot be touched or preserved
  10. tailoring service characteristics to meet each customer's specific needs and preferences
  11. relates to how a product is purchased and used
Down
  1. internal standards that customers use to judge the quality of a service experience
  2. services that involve significant interaction among customers, service personnel, and equipment and facilities
  3. how efficiently service inputs are transformed into outputs that add value for customers
  4. a combination of social cues that guides behaviour
  5. services that involve only a limited amount of contact between customers and elements of the service organization
  6. encounters a period of time during which customers interact directly with a service
  7. reducing variation on service operations and delivery
  8. a customer's voluntary decision to continue patronizing a specific firm over a period of time
  9. learned sequences of behaviours obtained through personal experience or communication with others
  10. an advantage or gain that customers obtain

21 Clues: an advantage or gain that customers obtain • relates to how a product is purchased and used • intangible actions directed at customers' assets • a combination of social cues that guides behaviour • reducing variation on service operations and delivery • an act or performance that creates benefits for customers • ...

Customer Service Week 2023-09-19

Customer Service Week crossword puzzle
Across
  1. A term for the period of time a customer has to wait for service.
  2. Service Week The week dedicated to celebrating exceptional customer service.
  3. he quality of being polite and attentive to customers' needs.
  4. A platform where customers can log and monitor their own tickets
Down
  1. The act of addressing and resolving customer issues
  2. Expectations A term for going the extra mile to make customers happy.
  3. A software system used to manage customer interactions.
  4. An acronym for the department responsible for assisting customers
  5. A measurement of how satisfied customers are with a service

9 Clues: The act of addressing and resolving customer issues • A software system used to manage customer interactions. • A measurement of how satisfied customers are with a service • he quality of being polite and attentive to customers' needs. • A platform where customers can log and monitor their own tickets • ...

Section 1 SAP Terms 2023-07-28

Section 1 SAP Terms crossword puzzle
Across
  1. providing services based on the location of service.
  2. An employee-residential- industrial- organization or point of contact.
  3. Required for personal relationship with customer.
  4. where electricity service is supplied.
  5. used to identify caller.
  6. links the who with the where.
  7. Structure to which utility will be supplied.
  8. Captured on BP level.
Down
  1. I'm recertified annually.
  2. used to measure kwh at a location.
  3. Defines how a customer will pay.
  4. 10-year renewal
  5. conversation between BP and CSR
  6. enclosed unit within a connection object for utility service

14 Clues: 10-year renewal • Captured on BP level. • used to identify caller. • I'm recertified annually. • links the who with the where. • conversation between BP and CSR • Defines how a customer will pay. • used to measure kwh at a location. • where electricity service is supplied. • Structure to which utility will be supplied. • Required for personal relationship with customer. • ...

Assisting the Customer 2024-11-17

Assisting the Customer crossword puzzle
Across
  1. Customer opinions about a product or service.
  2. When a customer is happy with their experience.
  3. A statement from a customer about a problem or issue.
  4. Acting quickly to assist or serve a customer.
  5. When a customer brings back an item for a refund or exchange.
  6. A friendly facial expression used to greet customers.
  7. A question asked by a customer seeking information.
Down
  1. Paying close attention to what a customer is saying.
  2. Staying calm when dealing with difficult or slow customers.
  3. Providing help or solutions to customers.
  4. The act of welcoming a customer with a smile or hello.
  5. Encouraging a customer to buy a more expensive item or add-on.
  6. Help provided to a customer to meet their needs.
  7. Understanding and sharing the feelings of a customer.
  8. Treating customers politely and kindly.

15 Clues: Treating customers politely and kindly. • Providing help or solutions to customers. • Customer opinions about a product or service. • Acting quickly to assist or serve a customer. • When a customer is happy with their experience. • Help provided to a customer to meet their needs. • A question asked by a customer seeking information. • ...

documents 2025-11-09

documents crossword puzzle
Across
  1. send and receive information
  2. storage of goods
  3. beverage
  4. discussion at work in a room
  5. receiving an order
  6. assistance given to customers
Down
  1. search engine exclusive to a workplace
  2. talk to a customer service rep
  3. confirmation in writing
  4. collated information of expenses
  5. customer purchase list
  6. hands free dialogue

12 Clues: beverage • storage of goods • receiving an order • hands free dialogue • customer purchase list • confirmation in writing • send and receive information • discussion at work in a room • assistance given to customers • talk to a customer service rep • collated information of expenses • search engine exclusive to a workplace

Above And Beyond Customer Service! 2024-09-23

Above And Beyond Customer Service! crossword puzzle
Across
  1. Quick to react to customer inquiries or issues.
  2. Consistently dependable and trustworthy service.
  3. Exhibiting high standards of behavior and expertise.
  4. Occurring at a suitable or opportune time.
  5. Paying close attention to customers' needs.
  6. Willing to adapt to meet customer needs.
  7. Providing help and encouragement to customers.
Down
  1. Showing polite behavior towards customers.
  2. Showing consideration for customers’ feelings and opinions.
  3. Taking initiative to solve problems before they arise.
  4. Tailored to meet individual customer preferences.
  5. Well-informed about products or services offered.
  6. Understanding and sharing the feelings of others.
  7. Warm and welcoming in interactions with customers.
  8. Actively involving customers in the service experience.

15 Clues: Willing to adapt to meet customer needs. • Showing polite behavior towards customers. • Occurring at a suitable or opportune time. • Paying close attention to customers' needs. • Providing help and encouragement to customers. • Quick to react to customer inquiries or issues. • Consistently dependable and trustworthy service. • ...

Ch. 2 Vocabulary: Sports & Entertainment Mgmt: Juan Sanchez 6th Hr 2021-01-21

Ch. 2 Vocabulary: Sports & Entertainment Mgmt: Juan Sanchez 6th Hr crossword puzzle
Across
  1. rate at which companies produce goods and services in relation to the amount of materials and number of employees utilized
  2. a focus on satisfying customer needs
  3. all of the consumers who will purchase a product or service
  4. group of consumers within a larger market who share one or more characteristics
  5. an attempt to appeal to a large, general group of consumers
  6. the percentage of total sales of a product or service that a company expects to capture in relation to its competitors
  7. purchases made by consumers with little thought
Down
  1. purchases based on careful thought and sound reasoning
  2. the capability to produce products or services more efficiently and economically than the competition
  3. difference between customer expectations and actual service received
  4. the value of the next best alternative that you pass up when making a choice
  5. point of sales at which all of the expenses are covered
  6. a business culture that communicates values through high performance and excellent customer service
  7. the value people believe they receive from a product or service
  8. purchases based on consumer loyalty to a particular brand or product
  9. a specific group of consumers a business wants to reach

16 Clues: a focus on satisfying customer needs • purchases made by consumers with little thought • purchases based on careful thought and sound reasoning • point of sales at which all of the expenses are covered • a specific group of consumers a business wants to reach • all of the consumers who will purchase a product or service • ...

Ch. 2 Vocabulary 2021-01-20

Ch. 2 Vocabulary crossword puzzle
Across
  1. purchases made by consumers with little thought
  2. rate at which companies produce goods and services in relation to the amount of materials and number of employees available
  3. a business culture that communicates values through high performance and excellent customer service
  4. an attempt to appeal to a large, general group of consumers
  5. point of sales at which all expenses are covered
  6. purchases based on careful thought and sound reasoning
  7. a focus on satisfying customer needs
  8. all of the consumers who will purchase a product or service
  9. purchases based on consumer loyalty to a specific brand or product
  10. the percentage of total sales of a product or service that a company expects to capture in relation to its competitors
Down
  1. the value of the next best alternative that you pass up when making a choice
  2. difference between customer expectations and actual service received
  3. the value people believe they receive from a product or service
  4. group of consumers within a larger market who share one or more characteristics
  5. the capability to produce products or services more efficiently and economically than the competition
  6. a specific group of consumers a business wants to reach

16 Clues: a focus on satisfying customer needs • purchases made by consumers with little thought • point of sales at which all expenses are covered • purchases based on careful thought and sound reasoning • a specific group of consumers a business wants to reach • an attempt to appeal to a large, general group of consumers • ...

Marketing unit 3 2017-03-26

Marketing unit 3 crossword puzzle
Across
  1. A big turn-off for customers
  2. What is essential when dealing with on-line ordering?
  3. What type of customer stays with a brand despite competitive offers?
  4. A type of service encounter
  5. Customers expect to have the same level of service every time they contact a company. This is called?
  6. The Entrepreneur's Guidebook Series says you must remind your customers that your service is what?
  7. The what of service is the chain of events made up of particular touch points or encounters?
Down
  1. What would be one of the first touch points you would encounter at a restaurant?
  2. A touch point is defined as the communication, human and ____ interations your customers experience during their relationship lifecycle with an organisation
  3. An organisation must manage its moments of truth, through the cycle of service to ensure they deliver what type of service?
  4. One way to keep up with your customer's changing needs is to do what with them?
  5. What could a company find that is more important than improving sales?
  6. What type of customer service is the number one reason that people discontinue doing business with a company?
  7. One of the four basic categories for customer touch point management
  8. When an employee is able to provide correct assistance to customers in completing transactions or providing information

15 Clues: A type of service encounter • A big turn-off for customers • What is essential when dealing with on-line ordering? • What type of customer stays with a brand despite competitive offers? • One of the four basic categories for customer touch point management • What could a company find that is more important than improving sales? • ...

key terms 2023-09-29

key terms crossword puzzle
Across
  1. A strategy that defines the total market as the target market; also known as mass marketing.
  2. The fundamental benefit or solution sought by customers.
  3. A description of potential customers in a target market.
  4. A strategy that recognizes the existence of several distinct market segments but focuses on only the most profitable segment.
  5. specific characteristics that distinguish market segments according to the benefits sought by customers.
  6. The amount spent to attract each new customer who makes a purchase from the company
  7. specific characteristics that describes customers, their purchasing power, their consumption patterns, and other factors
  8. The parameters used to distinguish one form of market behavior from another.
  9. Activities that direct the creation, development, and delivery of value from a business to its customers
  10. The combination of product and/or service,pricing,promotion and distribution (place) activities
  11. The basic physical product and/or service that delivers the fundamental benefit or solution.
  12. A group of customers or potential customers who have purchasing power and unsatisfied needs.
  13. a strategy that recognizes different preferences of individual market segments and develops a unique marketing mix for each.
Down
  1. The gathering, processing, interpreting, and reporting of market information.
  2. The division of a market into several smaller groups,each with similar needs.
  3. A prediction of how much of a product or service can be sold within a given market during a specified time period.
  4. The process of locating and describing potential customers.
  5. Measurements that tie specific and repeatable actions to observable results.
  6. product/service The basic product and/or service plus and extra or unsolicited benefits to the consumers that may prompt a purchase.

19 Clues: The fundamental benefit or solution sought by customers. • A description of potential customers in a target market. • The process of locating and describing potential customers. • The parameters used to distinguish one form of market behavior from another. • Measurements that tie specific and repeatable actions to observable results. • ...

Chapter 8 Vocab 2023-10-27

Chapter 8 Vocab crossword puzzle
Across
  1. marketing promotion in which a satisfied customer tells others about their positive experience with a good or service
  2. image a company promotes and the connotations it fosters of itself and its products
  3. specific group of consumers for which a company seeks to provide a good or service
  4. separating the total population by homogeneous groups of people that have similar tastes, backgrounds, lifestyles, demographics, and culture
  5. value that must be exchanged in order for a customer to receive a product or service
  6. basic set of possible strategies and approaches that marketers use to reach their target market
  7. short and catchy positioning statement that quickly communicate some core aspect of the brand to the consumer
  8. good or a service that creates value by fulfilling a customer need or desire
  9. chain of procedures and/or activities required to provide the product to the customer
  10. environment where a service takes place or a product is manufactured
  11. research use of personal observation of the subject by being immersed in the subject’s environment
  12. survey tool in which respondents must rank, choose, or a rate a number of “conjoint,” or linked, features or benefits
  13. process of communicating value to customers in a way that encourages them to buy
  14. marketing that focuses on connecting with constituents by developing goodwill
  15. collection and analysis of data related to a business’s target market
  16. short song or sound that brands a product or company and helps to promote it
  17. marketing creative approaches to marketing that seek to gain maximum exposure through unconventional means
Down
  1. pricing pricing led by what the customer is willing to pay
  2. research generation of numerical data through techniques such as surveys and questionnaires
  3. group of people participating in market research
  4. total perceived demand for a product or service within the marketplace
  5. umbrella term given to those activities that companies use to identify consumers and convert them into buyers
  6. mass communication that allows companies to reach a broad audience through TV, radio, newspaper, Internet, magazines, and outdoor ads
  7. online communication tool for entrepreneurs to connect with consumers, especially younger demographics
  8. company’s human resources
  9. channels or locations—physical or digital—where products can be found by customers
  10. research use of open-ended techniques such as observation, focus groups, and interviews to gain an understanding of customers’ basic reasons, opinions, and motivations
  11. portion of the market that a business can serve based on its products, services, and location
  12. marketing that uses engaging content in the hopes that viewers will share it on their personal and social media networks
  13. pricing easiest way to price a product by taking the cost of making the product and marking it up to create profit
  14. selling using face-to-face interactions to communicate and influence a customer to make a purchase
  15. pricing charging a price above a competitor’s price

32 Clues: company’s human resources • group of people participating in market research • pricing charging a price above a competitor’s price • pricing pricing led by what the customer is willing to pay • environment where a service takes place or a product is manufactured • collection and analysis of data related to a business’s target market • ...

Waterwheels' August Puzzle 2025-08-09

Waterwheels' August Puzzle crossword puzzle
Across
  1. A notification to the local office that landscaping damage has occurred
  2. PTO that must be taken in 4-hour increments
  3. A tool used to verify residency during a move in
  4. Another word for sewer
  5. Meter A service order that can be used in place of an emergency when there is an existing notification
  6. The status of a turn on order when there's movement on the meter
  7. The #1 Team in Customer Care at American Water
Down
  1. A move in order where the water is turned on
  2. Need to Know The primary resource of information for agents
  3. Line Outside plumbing that is designated as customer responsibility
  4. The state that prohibits discussion about AWR with customers
  5. The new dashboard tool that shows center-wide and personal stats
  6. A move in order that is not worked by the field and serves only as a Billing activation
  7. Services An insurance company that sells to people across the country
  8. Customer Service Looking at IRs, Correspondence, and Service Orders on every call

15 Clues: Another word for sewer • PTO that must be taken in 4-hour increments • A move in order where the water is turned on • The #1 Team in Customer Care at American Water • A tool used to verify residency during a move in • Need to Know The primary resource of information for agents • The state that prohibits discussion about AWR with customers • ...

TCCL Customer Service Crossword 2025-08-15

TCCL Customer Service Crossword crossword puzzle
Across
  1. Show customers you're available. Be free of these.
  2. Make ____ contact.
  3. Greet customers with her signature warm welcome.
  4. Maintain this kind of body language.
  5. Walking customers through self-service does this for the customer.
  6. Start with the warm welcome, end with this.
  7. Self-service should not mean this.
Down
  1. Don't wait for the customer to come to you for help.
  2. The 80/20 guideline suggests 20% of our customers need more ____ from us.
  3. Actively watch for customers who may need help.
  4. Our customer service model.
  5. Engage customers within the first 10 ____ or within 10 feet.

12 Clues: Make ____ contact. • Our customer service model. • Self-service should not mean this. • Maintain this kind of body language. • Start with the warm welcome, end with this. • Actively watch for customers who may need help. • Greet customers with her signature warm welcome. • Show customers you're available. Be free of these. • ...

Business Michal Kaminskiy 2025-09-11

Business Michal Kaminskiy crossword puzzle
Across
  1. strata
  2. cena
  3. paragon
  4. nadwyżka
  5. zysk
  6. zwrot
  7. klient
  8. płatność
  9. etykieta
  10. magazyn
  11. sklep
Down
  1. gwarancja
  2. Oferta
  3. dostawca
  4. reklama
  5. obsługa
  6. zamówienie
  7. detalista
  8. promocja
  9. zniżka
  10. wymiana

21 Clues: cena • zysk • zwrot • sklep • Oferta • strata • zniżka • klient • reklama • obsługa • paragon • wymiana • magazyn • dostawca • nadwyżka • promocja • płatność • etykieta • gwarancja • detalista • zamówienie

Business 2025-09-29

Business crossword puzzle
Across
  1. alennus
  2. ratkaisu
  3. kilpailija
  4. tuote
  5. liikevaihto
  6. johtaja
  7. uusi idea
  8. mainos
  9. tavarantoimittaja
  10. markkinat
Down
  1. asiakas
  2. tappio
  3. palvelu
  4. valitus
  5. sijoitus
  6. työntekijä
  7. voitto
  8. tuotemerkki
  9. hinta
  10. kumppani
  11. toimitus

21 Clues: tuote • hinta • tappio • voitto • mainos • asiakas • alennus • palvelu • valitus • johtaja • ratkaisu • sijoitus • kumppani • toimitus • uusi idea • markkinat • kilpailija • työntekijä • liikevaihto • tuotemerkki • tavarantoimittaja

ADVERTISEMENT 2023-03-08

ADVERTISEMENT crossword puzzle
Across
  1. tersedia
  2. harga
  3. jasa
  4. obral
  5. iklan
  6. promosi
  7. gratis
  8. diskon
  9. lowongan pekerjaan
  10. bermerek
Down
  1. bergaransi
  2. membujuk/ merayu
  3. mengiklankan
  4. alamat
  5. pembeli
  6. menarik
  7. terbatas
  8. produk
  9. mendapatkan
  10. membeli

20 Clues: jasa • harga • obral • iklan • alamat • produk • gratis • diskon • pembeli • menarik • promosi • membeli • tersedia • terbatas • bermerek • bergaransi • mendapatkan • mengiklankan • membujuk/ merayu • lowongan pekerjaan

Service Mentality 2016-12-07

Service Mentality crossword puzzle
Across
  1. Every customer needs to feel they've been heard and ________fairly.
  2. possessing the commitment to solve a problem.
  3. customers don't care what you ____________ until they know that you care.
  4. having the capacity for understanding.
  5. bounce back from adversity
  6. have flexibility to deal w/different types of customers.
  7. having the capacity to successfully satisfy the customer within the resources and needs of our organization.
  8. _________ ask a customer to call back
Down
  1. ___________ excellent customer service regardless of any frustrations or disappointments you may be dealing with personally.
  2. living up to previously agreed upon commitments.
  3. high level of energy or interest to a project.
  4. adaptability allows you to service every customer ___________ and respectfully.
  5. enthusiasm level determines how the world _____________ them as being able or willing to help.

13 Clues: bounce back from adversity • _________ ask a customer to call back • having the capacity for understanding. • possessing the commitment to solve a problem. • high level of energy or interest to a project. • living up to previously agreed upon commitments. • have flexibility to deal w/different types of customers. • ...

Digital Marketing 2025-06-09

Digital Marketing crossword puzzle
Across
  1. Evidence The visible proof that your service exists (like packaging, store, etc.).
  2. The way you tell people about your product.
  3. Blogs, videos, and posts created to attract users.
  4. Platforms like Facebook and Instagram used for promotion.
  5. Marketing done using internet or online tools.
  6. The team or customers involved in delivering your service.
  7. Where your product is available for customers.
  8. Creating curiosity about your product.
Down
  1. Marketing through newspapers, radio, TV, and print.
  2. Something you sell to solve customer needs.
  3. The steps followed to deliver your product or service.
  4. The amount a customer pays for a product.
  5. Making people want your product.
  6. Final AIDA step — convincing people to buy or act.
  7. The first step in AIDA — grabbing people’s interest.
  8. People who show interest in your product or service.

16 Clues: Making people want your product. • Creating curiosity about your product. • The amount a customer pays for a product. • Something you sell to solve customer needs. • The way you tell people about your product. • Marketing done using internet or online tools. • Where your product is available for customers. • Blogs, videos, and posts created to attract users. • ...

Driveezmd 2023-06-12

Driveezmd crossword puzzle
Across
  1. new name of MD EZpass
  2. reduction
  3. valid info given to customer
  4. tool for taking calls
  5. charge for non using trips within plan
  6. tool for needing assistance
  7. reason for calling
  8. name of this company
  9. average scores to maintain
  10. a bill/invoice received from mailing
  11. adjustment
Down
  1. tool for current status
  2. amount of call usage
  3. 3 pieces of info from customer
  4. technique received in nesting
  5. excellent customer service
  6. cheaper ez pass rates
  7. tool for accounts (not always working)
  8. new information for future reference
  9. tool for taking payments

20 Clues: reduction • adjustment • reason for calling • amount of call usage • name of this company • new name of MD EZpass • cheaper ez pass rates • tool for taking calls • tool for current status • tool for taking payments • excellent customer service • average scores to maintain • tool for needing assistance • valid info given to customer • technique received in nesting • ...

Sales and marketing 2024-09-24

Sales and marketing crossword puzzle
Across
  1. - Demande
  2. - Produit
  3. - Service client
  4. - Réduction
  5. - Campagne
  6. - Client
  7. - Prospect
  8. - Stratégie
  9. - Marque
Down
  1. - Marché
  2. - Négociation
  3. - Promotion
  4. - Publicité
  5. - Revenu
  6. - Prix
  7. - Concurrence
  8. - Cible
  9. - Croissance
  10. - Vente

19 Clues: - Prix • - Cible • - Vente • - Marché • - Revenu • - Client • - Marque • - Demande • - Produit • - Campagne • - Prospect • - Promotion • - Publicité • - Réduction • - Stratégie • - Croissance • - Négociation • - Concurrence • - Service client

Maestro Fun-damentals 2020-04-27

Maestro Fun-damentals crossword puzzle
Across
  1. The most popular program, arguably
  2. A musical intro, and where you might begin work
  3. Document creation template in Maestro
  4. Tiny aperture to facilitate tearing
  5. ctrl+p
  6. product owner
  7. MSB guest payment checkout
  8. Customer with the most active LOBs
  9. Customer with the most MSB domains
Down
  1. product owner
  2. Maestro print grouping
  3. Send STOP to 66715 to join this
  4. Lists all pieces of the mail run
  5. consumer portal
  6. pdf as input
  7. Not an actual kind of "desk"
  8. Stuffed one
  9. A fast smudge in the sky?
  10. customer portal
  11. Perfect vision, to Caesar?
  12. Selective or inline...you decide

21 Clues: ctrl+p • Stuffed one • pdf as input • product owner • product owner • consumer portal • customer portal • Maestro print grouping • A fast smudge in the sky? • Perfect vision, to Caesar? • MSB guest payment checkout • Not an actual kind of "desk" • Send STOP to 66715 to join this • Lists all pieces of the mail run • Selective or inline...you decide • The most popular program, arguably • ...

Customer Service Week 2014-12-31

Customer Service Week crossword puzzle
Across
  1. The act of giving hope or support to someone
  2. Hear with intention
  3. A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement
  4. Recognize with gratitude; be grateful for
Down
  1. Contentment
  2. Work done by one person or group that benefits another
  3. View, Print & Share Your Health Records
  4. App to send reminders
  5. Transmit information
  6. Take one for the ____
  7. Good-natured tolerance of delay or incompetence

11 Clues: Contentment • Hear with intention • Transmit information • App to send reminders • Take one for the ____ • View, Print & Share Your Health Records • Recognize with gratitude; be grateful for • The act of giving hope or support to someone • Good-natured tolerance of delay or incompetence • Work done by one person or group that benefits another • ...

Customer Service Week 2021-09-28

Customer Service Week crossword puzzle
Across
  1. provides out of service debt validation, with emphasis on debt avoidance; and adjudicates claims fairly and accurately, while providing effective customer service at all lowest cost.
  2. Debts are established and maintained in this system.
  3. provides assistance to all customers who request to dispute their debt (base level), request payment plans, account statuses and summaries through phone calls, AskDFAS, U.S. Mail and Email.
  4. this stands for the Office of General Counsel.
  5. Debts are reported to these if no payment is received in 45 days and the account becomes delinquent.
Down
  1. To excel as a debt management operation by providing quality products and services, while promoting continual innovation and superior customer service.
  2. This is when a member disagrees with their debt.
  3. stands for Old Age Survivors Disability Insurance.
  4. This stands for the Treasury Offset Program.
  5. service members from all branches to include in service members, out of service members, retirees and annuitants and civilians.
  6. This stands for Private Collection Agency.

11 Clues: This stands for Private Collection Agency. • This stands for the Treasury Offset Program. • this stands for the Office of General Counsel. • This is when a member disagrees with their debt. • stands for Old Age Survivors Disability Insurance. • Debts are established and maintained in this system. • ...

Customer Service Week 2022-10-02

Customer Service Week crossword puzzle
Across
  1. the quality of being honest and having strong moral principles; moral uprightness
  2. facts, information, and skills acquired by a person through experience or education; the theoretical or practical understanding of a subject:
  3. the action of solving a problem, dispute, or contentious matter
  4. working in a well-organized and competent way
  5. recognition and enjoyment of the good qualities of someone or something
Down
  1. act of assisting customers and working on behalf of business firms.
  2. a polite expression used when acknowledging a gift, service, or compliment, or accepting or refusing an offer
  3. a great deal of effort or endurance
  4. achieving or producing a significant amount or result
  5. contented; pleased
  6. a person who is admired or idealized for courage, outstanding achievements, or noble qualities

11 Clues: contented; pleased • a great deal of effort or endurance • working in a well-organized and competent way • achieving or producing a significant amount or result • the action of solving a problem, dispute, or contentious matter • act of assisting customers and working on behalf of business firms. • ...

STS CUSTOMER SERVICE 2024-10-03

STS CUSTOMER SERVICE crossword puzzle
Across
  1. bagian dari managemen produk yaitu
  2. tugas CS siapa yang menangani kasus-kasus yang lebih rumit atau tidak terselesaikan oleh entry level
  3. tujuan customer service adalah memenuhi
  4. sebagai humas terdepan dan menciptakan kultur perusahaan yang positif merupakan .... CS
Down
  1. sebagai persentasi dari brand image, merupakan manfaat dari
  2. yang bertugas membantu seluruh tim/perusahaan, memberikan training membuat goals dan meningkatkan episiensi operasional yaitu
  3. apa saja skill yang harus dimiliki seorang CS
  4. tugas siapa yang berperan untuk menjawab pertanyaan dan juga merespon komplain dari pelanggan
  5. perannya memberikan pengalaman positif kepada pelanggan yaitu merupakan .... CS
  6. peran customer service sebagai
  7. layanan customer service bisa melalui media sosial seperti

11 Clues: peran customer service sebagai • bagian dari managemen produk yaitu • tujuan customer service adalah memenuhi • apa saja skill yang harus dimiliki seorang CS • layanan customer service bisa melalui media sosial seperti • sebagai persentasi dari brand image, merupakan manfaat dari • perannya memberikan pengalaman positif kepada pelanggan yaitu merupakan .... CS • ...

Ops Crossword Challenge #2 2023-05-16

Ops Crossword Challenge #2 crossword puzzle
Across
  1. We have received a Customer Checkin Task and the service has a note which states "the cx is only Spanish speaking". You should use the ______ service to help you have a conversation with the customer. (Fill in the blank)
  2. If the customer is going to leave the vehicle during a tow service, what do we need to make sure we read before they leave? (3 words)
  3. What situation does the following describe? A service provider on a tow is at the destination and refuses to drop the vehicle until they are sent payment.
  4. What is the name of the sheet in the HONK Client Contacts Portal with the Client phone numbers on it? (4 words)
  5. Training & Development uses this platform to help teach us all new things. What is that called?
  6. If we are speaking to a customer that wants to place an FNOD and the call drops before we are able to gather all the required information, we should give the customer a _______? (Fill in the blank)
  7. The customer wants the service to be completed at a later time. What do we do?
  8. Specialists are expected to respond with sincerity, understanding that _____ is conveyed beyond the words we use, but with the support of a genuine and caring tone of voice.
  9. You should ____ the call at the end of each call interaction. This allows us to know what the call was about. (Fill in the blank)
  10. This process requires that you firmly, but kindly, educate the caller of our policy or procedure and asks that you DO NOT accommodate the request. This process also requires you to remain professional at all times while redirecting the caller to a different solution. What is this Acronym?
  11. What is the name of the system HONK uses to assign tasks to specialists as well as enabling them to create tasks? (2 words)
Down
  1. What term refers to stating our clients name during the opening and closing of our calls with customers?
  2. What website address should service providers go to get dollies or Labor added onto a service?
  3. During maintenance for many clients, the customer may need to complete this before the system will start dispatching. It can also appear when the service type or locations (disablement/destination) change. What is this term called? (4 words)
  4. What do we need to say on all outbound calls after branding and giving our name? "Hi, this is (your name) calling __ __ ______ ____." (4 words)
  5. What is it called when we need to send a call to another specialist?
  6. The Following is a description of what? Any instance more than 5 seconds in length; unfilled space during an interaction that can otherwise be used to converse with the caller; it is the temporary silence during which the caller hears no activity from the specialist. (2 words)

17 Clues: What is it called when we need to send a call to another specialist? • The customer wants the service to be completed at a later time. What do we do? • What website address should service providers go to get dollies or Labor added onto a service? • Training & Development uses this platform to help teach us all new things. What is that called? • ...

Customer Service Application 2021-12-02

Customer Service Application crossword puzzle
Across
  1. How do you populate the CS Task Related Notes with information?
  2. What is April's cat's name?
  3. Tab to search for past Customer Service Inquiries?
  4. Button to click to bring up search results?
  5. Field where you can see member name?
Down
  1. What is the name of Alexis' dog?
  2. Button to view
  3. Tab to create a new Customer Service Inquiry (CSI)?
  4. Field where the Member ID is entered?
  5. Name of Amy's largest dog?
  6. Field to send CSI somewhere else?

11 Clues: Button to view • Name of Amy's largest dog? • What is April's cat's name? • What is the name of Alexis' dog? • Field to send CSI somewhere else? • Field where you can see member name? • Field where the Member ID is entered? • Button to click to bring up search results? • Tab to search for past Customer Service Inquiries? • Tab to create a new Customer Service Inquiry (CSI)? • ...

Customer Service Vocabulary 2022-08-29

Customer Service Vocabulary crossword puzzle
Across
  1. The way an individual prefers to organize and complete their work.
  2. The support you offer your customers — both before and after they buy and use your products or services
  3. Feelings of pity and sorrow for someone else's misfortune. Feeling compassion for someone's loss.
  4. To state something written or spoken in different words, especially in a shorter and simpler form to make the meaning clearer.
  5. The style and spirit held among coworkers in the workplace that are a reflection of company values.
Down
  1. The transmission of messages or signals through a nonverbal platform such as eye contact, facial expressions, gestures, posture, and body language.
  2. The practice or quality of including or involving people from a range of different social and ethnic backgrounds
  3. The process of two or more people, entities or organizations working together to complete a task or achieve a goal.
  4. A crucial part of a business. The process of working collaboratively with a group of people in order to achieve a goal.
  5. The ability to understand and share the feelings of another.
  6. A personal and sometimes unreasoned judgment

11 Clues: A personal and sometimes unreasoned judgment • The ability to understand and share the feelings of another. • The way an individual prefers to organize and complete their work. • Feelings of pity and sorrow for someone else's misfortune. Feeling compassion for someone's loss. • ...

Customer Service in Life Insurance 2023-06-07

Customer Service in Life Insurance crossword puzzle
Across
  1. Financial institutions generally offer intangible products; therefore, customers often ______ separate a company and the product they provide from the people providing the service.
  2. The first step in the 4-Step process for working with upset customers is to ______ the Customer’s Feelings
  3. _____ is often earned by providing a high degree of customer satisfaction and cultivating a relationship with the customer
  4. A conflict management approach that involves one person giving in to end the conflict
  5. American Family Life Insurance Company sends notification to Policy Owner’s of conversion privilege; this is an example of a _______ transaction
  6. Customer service in the financial services is consumed at the same time it is produced; this process is called _____ production and consumption
  7. _______ skills, also called soft skills, are the skills used to understand and interact with customers
Down
  1. It is NEVER okay to ______ a call
  2. A ______ is an amendment to an insurance policy that either expands or limits benefits
  3. The act of keeping the business of existing customers is referred to as customer _______
  4. A 1035 Exchange permits a ____ _____ exchange of certain cash value policies
  5. The ________ _______ of providing customer service are often not immediately realized
  6. A conflict management approach that involves intimidation to ‘scare’ someone to end conflict
  7. Joe Johnson purchases a new Universal Life policy with American Family Insurance and cancels his existing Whole Life policy; this is an example of an _______ replacement
  8. A _____-centric philosophy develops strategies and business systems with the customer in mind

15 Clues: It is NEVER okay to ______ a call • A 1035 Exchange permits a ____ _____ exchange of certain cash value policies • The ________ _______ of providing customer service are often not immediately realized • A conflict management approach that involves one person giving in to end the conflict • ...

Essential Numbers 2021-11-28

Essential Numbers crossword puzzle
Across
  1. VITA
  2. Virginia Tourism
  3. Virginia Retirement System
  4. Elizabeth River Tunnels Customer Service
  5. Customer Service Center
  6. Directional Signing Program (Primary)
  7. Metrorail
  8. EZ Pass
  9. ATSSA
  10. Dulles Toll Maintenance
Down
  1. Jamestown Scotland Ferry (Internal)
  2. State Employee Fraud Hotline
  3. Woodrow Wilson Bridge
  4. DMV
  5. Transurban
  6. Big Walker Mountain Tunnel
  7. Blue Ridge Parkway Association
  8. Tidewater Express
  9. Hampton Roads Bridge Tunnel
  10. Chesapeake Bay Bridge Tunnel
  11. DMV Hauling Permits

21 Clues: DMV • VITA • ATSSA • EZ Pass • Metrorail • Transurban • Virginia Tourism • Tidewater Express • DMV Hauling Permits • Woodrow Wilson Bridge • Customer Service Center • Dulles Toll Maintenance • Virginia Retirement System • Big Walker Mountain Tunnel • Hampton Roads Bridge Tunnel • State Employee Fraud Hotline • Chesapeake Bay Bridge Tunnel • Blue Ridge Parkway Association • ...

SSC Customer Appreciation Week 2022-09-22

SSC Customer Appreciation Week crossword puzzle
Across
  1. To meet customer needs or wants
  2. be concerned about the customer
  3. You need to ask these to find out what the customer wants
  4. Service is about the way we _______ our customers.
  5. How we want our customers to feel as a result of our service
  6. Try to give customers more than one option to ______ from
Down
  1. We must aim to get customer right ________ time
  2. It's not sympathy but shows we understand
  3. What the customer want from us when there is a problem
  4. The people we are here to serve
  5. assistance or support for customers

11 Clues: To meet customer needs or wants • be concerned about the customer • The people we are here to serve • assistance or support for customers • It's not sympathy but shows we understand • We must aim to get customer right ________ time • Service is about the way we _______ our customers. • What the customer want from us when there is a problem • ...

Customer Service Week 2014-12-31

Customer Service Week crossword puzzle
Across
  1. The ____ before the storm
  2. Work done by one person or group that benefits another
  3. App to send reminders
  4. A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement
  5. Transmit information
  6. View, Print & Share Your Health Records
Down
  1. Someone who pays for goods or services
  2. Recognize with gratitude; be grateful for
  3. Contentment
  4. Take one for the ____
  5. Hear with intention

11 Clues: Contentment • Hear with intention • Transmit information • App to send reminders • Take one for the ____ • The ____ before the storm • Someone who pays for goods or services • View, Print & Share Your Health Records • Recognize with gratitude; be grateful for • Work done by one person or group that benefits another • ...

Customer Service Week 2025-10-01

Customer Service Week crossword puzzle
Across
  1. Showing consideration for the wishes, feelings, or rights of others.
  2. The ability to understand and share the feelings of another
  3. Our Knowlegebase/ documentation
  4. If it's not in Connectwise, it didn't what?
Down
  1. Our ticketing system
  2. Then name of the companies we give direct service to
  3. the quality of being honest, truthful, and having strong, unwavering moral and ethical principles
  4. Go out an make someone what?
  5. Working with others to achieve a common goal
  6. The companies we partner with for service
  7. We give our all to every what?

11 Clues: Our ticketing system • Go out an make someone what? • We give our all to every what? • Our Knowlegebase/ documentation • The companies we partner with for service • If it's not in Connectwise, it didn't what? • Working with others to achieve a common goal • Then name of the companies we give direct service to • The ability to understand and share the feelings of another • ...

Business vocab 2023-10-13

Business vocab crossword puzzle
Across
  1. Testing out a product or service before committing to a purchase.
  2. out When a product is sold out, the store has no more left.
  3. in full To pay the entire price of a product or service at once.
  4. To attempt to reach a fair agreement between the buyer and seller on terms and price.
  5. in bulk To buy large quantities of the same product.
  6. plan An arrangement to pay for something in a structured and scheduled manner.
  7. To buy something
  8. The person or company that buys something.
  9. The person that buys our products.
  10. the sale To successfully convince someone to make a purchase.
  11. The money that a business gives back to a customer for returning a product or canceling a service.
  12. Getting a great deal or discount on a purchase.
Down
  1. A company that sells products in large quantities to retailers.
  2. A potential customer who fits the compaby's target market and shows interest or is likely to show interest in the company's products or services.
  3. The person that buys our services.
  4. value for money A fair and worthwhile return on the amount spent.
  5. pitch A persuasive presentation to convince someone to buy your product or service.
  6. A store or business that sells products directly to customers.
  7. A company that provides another company with the products they will later sell to their customers.
  8. by installments The practice of paying for a purchase in smaller, regular amounts over a period of time.
  9. The person or company that sells something.
  10. of stock When a product is temporarily unavailable for purchase, it's out of stock.
  11. Providing a price estimate for a product or service.
  12. A document that shows the details and cost of a product or service.

24 Clues: To buy something • The person that buys our services. • The person that buys our products. • The person or company that buys something. • The person or company that sells something. • Getting a great deal or discount on a purchase. • in bulk To buy large quantities of the same product. • Providing a price estimate for a product or service. • ...

Principles of Customer Service 2023-09-15

Principles of Customer Service crossword puzzle
Across
  1. Level of happiness with the service received
  2. Someone who pays for goods or services
  3. Extent and standard of work that the organization promises to customers
  4. Customers who are unhappy when the service or product supplied by an organization fails to meet needs and expectations
  5. Customer beliefs about quality and value
  6. Watch your ______ when speaking to customers
Down
  1. Internal & External
  2. Non-routine customer problems should be _________ to responsible person.
  3. Meeting customer needs and expectations, producing customer satisfaction
  4. Returns, Delivery Errors, incorrect customer records, Delays with Goods

10 Clues: Internal & External • Someone who pays for goods or services • Customer beliefs about quality and value • Level of happiness with the service received • Watch your ______ when speaking to customers • Returns, Delivery Errors, incorrect customer records, Delays with Goods • Extent and standard of work that the organization promises to customers • ...

Customer Journeys crossword challenge 2017-10-25

Customer Journeys crossword challenge crossword puzzle
Across
  1. Completely focused on the customer
  2. The type of personal service we need to provide / very bright sun
  3. Supremely easy
  4. Person in charge of each customer journey
  5. What customers really value / tick tock
Down
  1. Managing your money on the move
  2. Cut out the complexity
  3. If you win this, you get a prize
  4. Bon voyage, have a good one
  5. Work together, across departments
  6. To be number one for ____, trust and advocacy
  7. Unpleasant physical sensation caused by injury
  8. An advantage gained from something
  9. Initials of the system we use to listen to customer feedback

14 Clues: Supremely easy • Cut out the complexity • Bon voyage, have a good one • Managing your money on the move • If you win this, you get a prize • Work together, across departments • Completely focused on the customer • An advantage gained from something • What customers really value / tick tock • Person in charge of each customer journey • ...

Crossword - collocations 2014-12-02

Crossword - collocations crossword puzzle
Across
  1. time
  2. service
  3. stable
  4. technology
  5. mark
  6. service
  7. purchase
  8. friendly
  9. mail
Down
  1. representative
  2. premium
  3. trade
  4. trolley
  5. number
  6. behavior
  7. signal
  8. customer
  9. question
  10. work

19 Clues: time • mark • work • mail • trade • number • stable • signal • premium • service • trolley • service • behavior • customer • question • purchase • friendly • technology • representative

Hyundai Dealer Crossword Search 2016-02-01

Hyundai Dealer Crossword Search crossword puzzle
Across
  1. Ali is threatening legal action against a Hyundai Dealer and you must ask _______ questions to thoroughly assess the customer's concerns and requests.
  2. Assign a _____ _____ Case Handling Activity to the Dealer Liaison Team if a customer has filed a compliment for a Hyundai Dealer.
  3. ______ a dealer legal threat case to the Dealer Threats Case Handling queue.
  4. If Saturday or Sunday, a Tier 2 _____ _____ will assist when dealer personnel contact HCCC.
  5. If a dealer personnel is contacting Hyundai Customer Connect Center ask them to provide a ____ ____ the transfer the caller to the dedicated dealer line.
  6. The required contact reason summary for Legal Threat Against Hyundai Dealership for Service, Sales, Finance or Dealership Personnel - Agent Process.
  7. Legal threats regarding ___ _______ vehicles do not get escalated.
  8. Be sure to ______ with the customer that concerns that fall outside of Hyundai's influence will need to be resolved by the customer working directly with the dealership.
  9. Customers should be clearly informed that replacement transportation (rental car or dealer loan car) is ____ covered under the terms of Hyundai Motor America (HMA) limited warranties
  10. It is important to note that all dealer complaints and compliments will require a ______ to the dealership, with no exceptions.
  11. DO NOT _______ to the customer that a loaner or rental vehicle will be provided.
Down
  1. A process when a Tier 2 agent is required to retrieve any ______ from a Hyundai Dealership.
  2. If the customer is insistent on requesting HCCC to assist with a loaner/rental vehicle and states that the dealership will not provide a loaner/rental vehicle, offer to _____ ______ the customer's request with the servicing dealership.
  3. Do not advise the _____ that their dealer legal threat will be escalated.
  4. ________ fees and service prices are to be considered dealership business and customers should be directed to the service director or service manager.
  5. A customer is advising that a Hyundai dealer has harassed them. You made sure to code and document CRS and RS, where do you transfer the case?
  6. Clearly state in the ______ description the documents needed to process the customer request.
  7. ______ the customers concern is the first Tier 2 process step when assisting a customer who has claimed thier vehicle has been damaged at a Hyundai dealer during repair.
  8. The required Category if a customer’s vehicle was damaged at a Hyundai dealership during repair.
  9. The Hyundai _____ _____ Team is only available Monday through Friday from 6:00am to 6:00pm Pacific Time.
  10. Dealers may have a limited supply of these ____ cars creating availability issues.
  11. In the event that the dealer is no longer on the line when attempting to transfer, provide the Dealer Liaison Team agent with the name, position and ____ _____ for the dealership employee and document that the caller was no longer on the line in your Inbound call activity.
  12. Advise a customer who's vehicle was damaged during a repair that a _____ ____ call will be made in 2-3 business days.
  13. If the dealer is calling in regards to a _______ vehicle, transfer to 631003.

24 Clues: Legal threats regarding ___ _______ vehicles do not get escalated. • Do not advise the _____ that their dealer legal threat will be escalated. • ______ a dealer legal threat case to the Dealer Threats Case Handling queue. • If the dealer is calling in regards to a _______ vehicle, transfer to 631003. • ...

customer service puzzle 2023-06-19

customer service puzzle crossword puzzle
Across
  1. is when service provider tells untruth about a companys product
  2. this type of customer buys goods and service
  3. is used as a method of paying for goods
  4. the needs wants and preconceived ideas of a customer about a product or service
  5. this is the use of hand motion to communicate
  6. this is a two way process used to make contact with a person
Down
  1. this customer works within the organization
  2. is one need of a customer
  3. this happens when the goods and services meets customers expectations
  4. this type of body language is helpful to customers
  5. this type of body language is not helpful to customers

11 Clues: is one need of a customer • is used as a method of paying for goods • this customer works within the organization • this type of customer buys goods and service • this is the use of hand motion to communicate • this type of body language is helpful to customers • this type of body language is not helpful to customers • ...

I.D. Training 2023-07-29

I.D. Training crossword puzzle
Across
  1. WEARING OTHERS SHOES
  2. TYPE OF CLOSE
  3. WHAT IT DOES FOR THE CUSTOMER
  4. ONE IS A__
  5. MIND SUBJECT TO CHANGE
  6. BAD DISPOSITION
  7. YOU MUST BE THIS IN YOUR FIELD
  8. RENDERER
  9. 4TH C
  10. DANCE OR GREETING
  11. NOT A DECORATOR
  12. 3RD C
  13. TYPE OF CLOSE
  14. TYPE OF QUESTIONING
  15. NOT CUSTOMER FOCUS
Down
  1. DISPELLS IGNORANCE
  2. DESIGN PROGRAM
  3. FIRST 'C'
  4. CRUCIAL INFO GATHERING
  5. DON'T ASK THIS
  6. HOW MANY HANDS?
  7. THE NATURE OF THE THING
  8. MOST IMPORTANT ASSET
  9. A MUST HAVE ATTITUDE
  10. FACTS-EVIDENCE AND
  11. AND STANDING
  12. FOUNDATION
  13. IS KING
  14. INTERIOR DESIGN

29 Clues: 4TH C • 3RD C • IS KING • RENDERER • FIRST 'C' • ONE IS A__ • FOUNDATION • AND STANDING • TYPE OF CLOSE • TYPE OF CLOSE • DESIGN PROGRAM • DON'T ASK THIS • HOW MANY HANDS? • BAD DISPOSITION • NOT A DECORATOR • INTERIOR DESIGN • DANCE OR GREETING • DISPELLS IGNORANCE • FACTS-EVIDENCE AND • NOT CUSTOMER FOCUS • TYPE OF QUESTIONING • MOST IMPORTANT ASSET • WEARING OTHERS SHOES • A MUST HAVE ATTITUDE • ...

Simple Beer Service 2016 NYC Submit Edition 2016-08-06

Simple Beer Service 2016 NYC Submit Edition crossword puzzle
Across
  1. Number objects under management by S3
  2. Eating Contest
  3. New Capability for Snowball
  4. Device that handles all traffic in and out of the EC2 network
  5. Enables 99.95% uptime for RDS
  6. Open-source project for stream processing, machine learning, and fast SQL
  7. Open-source data processing elephant
  8. Serverless EMR
  9. New capability for File Gateway
  10. Bezos’ Venture
  11. This customer accounts for 37% of peak download Internet traffic
  12. Building named after first Amazon customer
  13. Max table size for DynamoDB
  14. Has 13 different event sources
  15. Customer-supplied encryption material, in short
Down
  1. Place for contentment
  2. EC2 for Windows Server provides a dev platform deeply integrated with this
  3. Get your kicks on this Tier Zero service
  4. Fast, cloud powered business intelligence at a 1/10 the cost
  5. Coveted Icon
  6. Our CTO
  7. Upcoming workforce mobility management service
  8. How to move 100PB in a month
  9. Security is no ____ing matter
  10. Name of EC2’s dog
  11. First Kindle had this
  12. Stored in EBS or S3, it contains the OS and can include software and layers of your application
  13. Killer of Oracles
  14. AWS service that uses crowd sourcing, in short

29 Clues: Our CTO • Coveted Icon • Eating Contest • Serverless EMR • Bezos’ Venture • Name of EC2’s dog • Killer of Oracles • Place for contentment • First Kindle had this • New Capability for Snowball • Max table size for DynamoDB • How to move 100PB in a month • Security is no ____ing matter • Enables 99.95% uptime for RDS • Has 13 different event sources • New capability for File Gateway • ...

Terminology and Popular Acronyms 2021-06-18

Terminology and Popular Acronyms crossword puzzle
Across
  1. Global system for mobile communications.
  2. Handheld device that has multiple applications to help you assist your customers.
  3. This increases commission 10%.
  4. Net promoter score.
  5. 5G
  6. A smart card inside a mobile phone, carrying an identification number unique to the owner, storing personal data, and preventing operation if removed.
  7. Is a 15-17-digit code that is given to every mobile phone.
  8. The company you work for.
  9. The business connectivity source supports in retail locations.
  10. A technology standard for high-speed wireless services for mobile phones and data terminals.
  11. System that allows you to help your prepaid customers, purchase, change features.
  12. Next Best Action.
  13. Intentional slowing or speeding of an internet service by an Internet service provider (ISP).
  14. Home internet.
Down
  1. The difference between the cost of the product and the retail price.
  2. Code division multiple access.
  3. Closing a line of service.
  4. where your self directed syllabus is housed.
  5. It's all about_____!
  6. A system that allows you access to a customers account
  7. Point of sale for ringing out the customer
  8. Jargon we use to call deactivations.
  9. A site where you can find your I9 documents, taxes, direct deposit and pay information.
  10. Assigning a higher priority to the more important image data in uplink transmission.
  11. No Contract including mobile without borders taxes and fees included all with our differentiated customer service.

25 Clues: 5G • Home internet. • Next Best Action. • Net promoter score. • It's all about_____! • The company you work for. • Closing a line of service. • Code division multiple access. • This increases commission 10%. • Jargon we use to call deactivations. • Global system for mobile communications. • Point of sale for ringing out the customer • where your self directed syllabus is housed. • ...

ITIL Take-aways 2021-10-01

ITIL Take-aways crossword puzzle
Across
  1. The term for a person who utilizes services.
  2. The term for a person who defines the requirements for a service and takes responsibility for the outcomes of service consumptions.
  3. This practice protects the production and other key environments.
  4. Once a root cause is identified, a Problem becomes this.
  5. Organizations and people, information and technology, partners and suppliers, and value streams and processes are collectively called the four _________ of service management.
  6. One of seven guiding principles that is “front and center!” Focus on ___________.
  7. This is the abbreviation for a documented agreement between a service provider and a customer.
  8. _____________ Management is the practice gets to the root cause of Incidents and takes action so they can be eliminated once and for all.
  9. ________ Management is the practice that focuses on the satisfaction level of key stakeholders and stakeholder groups.
  10. A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks.
  11. This is the name of CTS' service management initiative.
Down
  1. The component of value co-creation that refers to HOW the service performs.
  2. The Service Value _____ is a series of steps (process and procedures) an organization undertakes to create and deliver specific products and services to consumers.
  3. The component of value co-creation that refers to WHAT the service does.
  4. A set of specialized organizational capabilities for enabling value for customers in the form of services.
  5. _________ ________ Management is the practice that focuses on the people side of change.
  6. This practice holistically architects products and services.
  7. The Service Value _______ contains six key activities: Plan, improve, engage, obtain/build, design and transition, and deliver and support.
  8. ITIL is not a methodology; rather, it's a ________.
  9. A result for an end user, enabled by one or more outputs (products or services).
  10. This practice is IT for all users and is the coordination point for managing incidents and service requests.
  11. When implementing ITIL practices, the key word is this.
  12. In order for ITIL to be successful, personnel must think, act, and approach work differently. This requires a _____ change.
  13. The Service Value ________ describes how all the components and activities of the IT organization work together to enable value creation.
  14. __________ Management is the practice that is is all about fixing it fast!

25 Clues: The term for a person who utilizes services. • ITIL is not a methodology; rather, it's a ________. • When implementing ITIL practices, the key word is this. • This is the name of CTS' service management initiative. • Once a root cause is identified, a Problem becomes this. • This practice holistically architects products and services. • ...

SAP Terms MOD 2 2016-07-21

SAP Terms MOD 2 crossword puzzle
Across
  1. Back office
  2. A single unit that is supplied with gas service
  3. Business partner
  4. Business Agreement
  5. Another name for a meter
  6. Contains the billing information related to a service type
  7. A service we provide to customers
Down
  1. Front office
  2. Order you place when a customer calls and says they smell gas
  3. Webpage used to open SAP program
  4. An agreement between the customer and the company to provide gas service

11 Clues: Back office • Front office • Business partner • Business Agreement • Another name for a meter • Webpage used to open SAP program • A service we provide to customers • A single unit that is supplied with gas service • Contains the billing information related to a service type • Order you place when a customer calls and says they smell gas • ...

DMSM Chp 1 Mkt Strategies 2023-08-30

DMSM Chp 1 Mkt Strategies crossword puzzle
Across
  1. Customer __________: A range of activities to assist customers in resolving issues; involves the goals of promoting customer satisfaction
  2. 1/4 4Ps of marketing; refers to the actual product or service a company offers
  3. Process of communicating with potential customers to promote a product or service
  4. customer ________: Marketing strategy focused on getting customers to support the brand or product
  5. 1/4 4Ps of marketing; the cost of a product or service a company offers
  6. Path the product or service purchased travels from the company to the consumer
  7. Call to ________ (CTA): Statement or phrase that encourages audience response
  8. The difference between a company's revenue and its costs; Revenue - Costs = Margin
  9. Web _____________: the collection, reporting, and examination of actions taken on a website
  10. Consumers' level of recognition of a company's product, service, or brand
  11. Process of promoting a product in a retail environment, including the visual display in stores
  12. Department responsible for selling products or services to customers and meeting the customers sales goals
  13. Media ____________: Process of determining the most effective approach to advertise a product or service
  14. ______________group: Diverse groups of consumers participating in guided discussions to better understand customer perception of a particular product or service
Down
  1. What is communicated to and perceived by an audience; can be verbal, written, and non-verbal
  2. 1/4 P's of marketing, refers to the messaging and communication channels marketers use to generate awareness, interest, engagement, and excitement about products or services.
  3. Public __________ (PR): Efforts made by a company to shape the way audiences perceive the company; how a brand is seen by the public (public image) can have an effect of the brand's actions
  4. _________ markets: A selected group of consumers, often in a common geographic location, introduced to a product, service, or messaging strategy before a full-scale marketing plan is launched
  5. ____________planning: Process of arranging trade shows, conventions, meetings, etc. that meet determined goals, messages, or purposes
  6. How businesses communicate with audiences
  7. 1/4 P's of marketing, refers to where the product is sold and delivered to customers
  8. distinctive name, words, design, logo, mark, or a combination of these elements that create company or product identity &separate competitors
  9. Process of communicating a company's value to its customers
  10. Sales _______: Short-term activity that provides incentives to potential customers and that is intended to help increase sales or create awareness for a product or service
  11. ______________ audience (target markets): Identified groups of customers most likely to purchase your product or service
  12. ____________: Process of creating and maintaining the identity of a brand.
  13. Marketing _____________: Process of gathering and analyzing information of customers' needs and preferences

27 Clues: How businesses communicate with audiences • Process of communicating a company's value to its customers • 1/4 4Ps of marketing; the cost of a product or service a company offers • Consumers' level of recognition of a company's product, service, or brand • ____________: Process of creating and maintaining the identity of a brand. • ...

ICS Review 2022-06-08

ICS Review crossword puzzle
Across
  1. how guests want to feel
  2. guest contacts with your service
  3. the sum of beliefs and values in a company
  4. exhange where guests get more than they expected
  5. examples of what guests think will happen at a business
  6. your goal for customer expectations
  7. something you can tough and feel
  8. nonverbal communication focused on how you say something
  9. question type for starting conversations with guests
  10. type of guest with high sociability and low dominance
Down
  1. non-verbal communication with your eyes
  2. the emotional work of our industry
  3. something you cannot touch
  4. the "H" in HEARD
  5. online reviews that convince people to buy are an example of this
  6. remarkable service attribute focused on doing things well with less time and effort
  7. any interaction between company representative and guest
  8. the physical work of our industry
  9. type of customer with high dominance and low sociability
  10. communication not using words

20 Clues: the "H" in HEARD • how guests want to feel • something you cannot touch • communication not using words • guest contacts with your service • something you can tough and feel • the physical work of our industry • the emotional work of our industry • your goal for customer expectations • non-verbal communication with your eyes • the sum of beliefs and values in a company • ...

Customer Care & Cap Metro 2024-10-02

Customer Care & Cap Metro crossword puzzle
Across
  1. Buys a product or service
  2. Twitter or Facebook
  3. General character or attitude of a situation
  4. Open-ended that encourages more in-depth thinking
  5. Oversees a person or activity
  6. Affordable fare to low-income riders
  7. Within one's power
  8. Used to convey meaning, tone, and actions
  9. door-to-door shared-ride service
  10. Itinerary to move from place to another
  11. Work done by a group of acting together
  12. Allegiance
Down
  1. Increase in the intensity or seriousness
  2. Dutifully firm
  3. Ability to concentrate on what someone is saying
  4. Content
  5. Habit of calm behavior
  6. To understand and share the feelings of another
  7. CapMetro fare medium
  8. Customer Comment Report
  9. General character or attitude of a situation
  10. Showing intense and eager enjoyment
  11. Recover quickly
  12. Event that happens during spring summer fall
  13. Measure of performance
  14. Goes into effect after your third trip
  15. Feeling or showing deference
  16. Having insight
  17. Provides real-time schedules
  18. On-demand service

30 Clues: Content • Allegiance • Dutifully firm • Having insight • Recover quickly • On-demand service • Within one's power • Twitter or Facebook • CapMetro fare medium • Habit of calm behavior • Measure of performance • Customer Comment Report • Buys a product or service • Feeling or showing deference • Provides real-time schedules • Oversees a person or activity • door-to-door shared-ride service • ...

Work: Units 3.3, 3.4 2022-04-23

Work: Units 3.3, 3.4 crossword puzzle
Across
  1. kokybė
  2. uždirbti
  3. savanoris
  4. žavus
  5. mokytis
  6. atsakingas
  7. pavyzdys
  8. išsilavinimas
  9. pareiga
  10. mokyti
  11. užsienyje
Down
  1. reikalaujantis daug pastangų
  2. aptarnavimas
  3. vyriausybė
  4. užsienio
  5. žemės ūkis
  6. pirkėjas
  7. fabrikas
  8. alga

19 Clues: alga • žavus • kokybė • mokyti • mokytis • pareiga • uždirbti • užsienio • pirkėjas • pavyzdys • fabrikas • savanoris • užsienyje • vyriausybė • žemės ūkis • atsakingas • aptarnavimas • išsilavinimas • reikalaujantis daug pastangų

Criss-cross Puzzle 2025-02-16

Criss-cross Puzzle crossword puzzle
Across
  1. aims to build a positive relationship between the company and the public
  2. considered the simplest pricing method
  3. the middlemen that are positioned between the manufacturers and customers
  4. an activity that provides customers with a direct motivation to buy a product or service
  5. a form of intangible products offered to consumers
  6. to sell optional or accessory products to their main product
  7. low-cost item that should take the least amount of work on the buyer's part to pick and acquire
  8. combines several products and offers the bundle at a reduced price
  9. private individuals or companies facilitating the selling of a good or service
  10. used to engage customers, communicate customer value, and build customer relationships
  11. involves making a product available in as many locations as possible
  12. refers to all operations to make the product or service known to the target market
  13. the only element in the marketing mix that generates revenue
Down
  1. viewed as one of the most popular forms of promotion
  2. combines different promotional tools to engage, communicate, and build customer relationships
  3. a form of promotion wherein companies utilize face-to-face communication between their salespeople and the possible target consumer
  4. buy goods in bulk from the producer and then sell them to retailers in smaller quantities
  5. the last intermediaries linking the supply chain that leads to the consumers
  6. the process of estimating the worth of a product or service
  7. sets the price steps in a product line based on cost differences, customer evaluations, and competitors' prices
  8. involves making a product available in as many locations as possible
  9. refers to how the product will reach the customers
  10. refers to the goods or services being offered by the business
  11. based on the costs for producing, distributing, and selling the product or service with a reasonable return for the company's investment and risks
  12. work like a wholesaler but do not associate with the producer

25 Clues: considered the simplest pricing method • a form of intangible products offered to consumers • refers to how the product will reach the customers • viewed as one of the most popular forms of promotion • the process of estimating the worth of a product or service • to sell optional or accessory products to their main product • ...

Work: Units 3.3, 3.4 2022-04-23

Work: Units 3.3, 3.4 crossword puzzle
Across
  1. pavyzdys
  2. reikalaujantis daug pastangų
  3. žemės ūkis
  4. mokyti
  5. fabrikas
  6. pirkėjas
  7. žavus
  8. alga
  9. pareiga
  10. savanoris
Down
  1. aptarnavimas
  2. išsilavinimas
  3. vyriausybė
  4. užsienio
  5. kokybė
  6. uždirbti
  7. atsakingas
  8. užsienyje
  9. mokytis

19 Clues: alga • žavus • mokyti • kokybė • mokytis • pareiga • pavyzdys • fabrikas • užsienio • pirkėjas • uždirbti • užsienyje • savanoris • vyriausybė • žemės ūkis • atsakingas • aptarnavimas • išsilavinimas • reikalaujantis daug pastangų

Selling Vocabulary Crossword 2022-02-08

Selling Vocabulary Crossword crossword puzzle
Across
  1. A method of answering objection by bringing the objection back to the customer as a selling point.
  2. When a sales ask previous customers for name of potential customers.
  3. Any form of direct contact between a salesperson and a customer.
  4. selling, sell (a different product or service) to an existing customer.
  5. A recommendation of another person who might buy the product being sold.
  6. To make up for shortcomings or a feeling of inferiority by exaggerating good qualities.
  7. A reason a customer buys a product.
  8. Selling additional goods or services to the customer.
  9. Expressing oneself without the use of words, such as with facial expression, eye movement, and hand motions.
  10. A question that requires more than a yes or no answer and requires respondents to construct their own response.
  11. Matching the characteristics of a product to a customer's needs and wants.
  12. To express the same message in different words.
  13. A specialized vocabulary used by member of a particular group.
  14. Ideas or actions intended to deal with a problem or situation.
Down
  1. is a denial of a falsehood or misconception where you want to leave no doubt in your response.
  2. A system that involves finding customer and keeping them satisfied.
  3. Advantage or personal satisfaction a customer will get from a good or service.
  4. The process of locating as many potential customers as possible without checking leads beforehand.
  5. Basic, physical, or extended attribute of a product or product line.
  6. Obtaining positive agreement from a customer to buy.
  7. A feeling of sympathetic and mutual understanding.
  8. Recommending a different product that would still satisfy the customer's needs.
  9. A concern, hesitation, double, complaint, or other reason a customer has for not making a purchase.
  10. A reason given when a customer has no intention of buying in retails situations.
  11. A sales lead, a potential customer.
  12. Things customers say or do to indicate a readiness to buy
  13. A technique of overcoming objects by permitting the salesperson to acknowledge objects as valid, yet still offset them with other features and benefits.
  14. try to convince (a customer) to purchase something additional or at a higher cost.
  15. Method, A technique that involves using another customer or neutral person who can give a testimonial about the product.
  16. close, An initial effort to close a sale.

30 Clues: A reason a customer buys a product. • A sales lead, a potential customer. • close, An initial effort to close a sale. • To express the same message in different words. • A feeling of sympathetic and mutual understanding. • Obtaining positive agreement from a customer to buy. • Selling additional goods or services to the customer. • ...

CSS WORKSHOP 2024-05-23

CSS WORKSHOP crossword puzzle
Across
  1. DONT ____ THE CUSTOMER TO MAKE A DECISION
  2. SERVICES BEING PROVIDED BY BANK
  3. NEED ASSESSMENT FORM TO IDENTIFY CUSTOMER NEEDS
  4. REASON FOR CLIENT VISIT TO BRANCH
  5. SHOW GENUINE _____ IN CUSTOMER'S LIFE
  6. BEFORE MEETING THIS IS SOUGHT FROM CUSTOMER
  7. CLUES TO LOOK FOR TO IDENTIFY PROSPECTS
  8. OPEN ENDED & CLOSE ENDED
Down
  1. AN IMPORTANT NEED TO ENSURE DEPENDENTS SECURITY
  2. RELUCTANCE TO MEET OR BUY
  3. SELL THIS RATHER THAN PRODUCT FEATURES
  4. HAVING MEANINGFUL DISCUSSION WITH CUSTOMER
  5. DO THIS MORE THAN SPEAKING
  6. PROSPECT
  7. INCREASING ____ EXPECTANCY

15 Clues: PROSPECT • OPEN ENDED & CLOSE ENDED • RELUCTANCE TO MEET OR BUY • DO THIS MORE THAN SPEAKING • INCREASING ____ EXPECTANCY • SERVICES BEING PROVIDED BY BANK • REASON FOR CLIENT VISIT TO BRANCH • SHOW GENUINE _____ IN CUSTOMER'S LIFE • SELL THIS RATHER THAN PRODUCT FEATURES • CLUES TO LOOK FOR TO IDENTIFY PROSPECTS • DONT ____ THE CUSTOMER TO MAKE A DECISION • ...