customer service Crossword Puzzles

Qualifier Round 1 2025-01-15

Qualifier Round 1 crossword puzzle
Across
  1. F&B service style (8)
  2. Front office software (8)
  3. Event marketing tactic (7)
  4. Sustainable tourism practice (8)
  5. Hotel operations department (5)
  6. Food allergy awareness (5)
  7. Travel technology (6)
  8. Hotel revenue stream (5)
  9. Menu planning principle (8)
  10. Front office staff member (5)
  11. Travel document (6)
  12. Food production equipment (7)
  13. Sustainable hospitality practice (8)
  14. Food production technique (7)
  15. Restaurant layout (7)
  16. Hospitality industry award (6)
Down
  1. Hotel security measure (5)
  2. Hotel amenity (5)
  3. Hotel room type (4)
  4. Event planning process (7)
  5. Food safety certification (4)
  6. Hospitality industry trend (7)
  7. Housekeeping supply (6)
  8. Housekeeping task (5)
  9. Customer service skill (6)
  10. Customer feedback method (6)
  11. F&B service etiquette (6)
  12. Menu engineering principle (7)
  13. Restaurant marketing strategy (8)
  14. Hospitality industry association (4)

30 Clues: Hotel amenity (5) • Hotel room type (4) • Travel document (6) • F&B service style (8) • Housekeeping task (5) • Travel technology (6) • Restaurant layout (7) • Housekeeping supply (6) • Hotel revenue stream (5) • Front office software (8) • F&B service etiquette (6) • Hotel security measure (5) • Event planning process (7) • Event marketing tactic (7) • Food allergy awareness (5) • ...

Essential Numbers 2021-11-28

Essential Numbers crossword puzzle
Across
  1. Virginia Retirement System
  2. Transurban
  3. Elizabeth River Tunnels Customer Service
  4. DMV
  5. Chesapeake Bay Bridge Tunnel
  6. Jamestown Scotland Ferry (Internal)
  7. ATSSA
  8. Tidewater Express
Down
  1. Virginia Tourism
  2. Directional Signing Program (Primary)
  3. EZ Pass
  4. VITA
  5. Customer Service Center
  6. Blue Ridge Parkway Association
  7. DMV Hauling Permits
  8. Big Walker Mountain Tunnel
  9. Dulles Toll Maintenance

17 Clues: DMV • VITA • ATSSA • EZ Pass • Transurban • Virginia Tourism • Tidewater Express • DMV Hauling Permits • Customer Service Center • Dulles Toll Maintenance • Virginia Retirement System • Big Walker Mountain Tunnel • Chesapeake Bay Bridge Tunnel • Blue Ridge Parkway Association • Jamestown Scotland Ferry (Internal) • Directional Signing Program (Primary) • Elizabeth River Tunnels Customer Service

Dining Room Common Terms & Phrases 2022-09-01

Dining Room Common Terms & Phrases crossword puzzle
Across
  1. staff are assigned tasks throughout service and/or after service.
  2. The Kitchen area devoted to FOH needs.
  3. To make a dish out of order sequence which is top priority.
  4. table set up for Servers & Runners to place their mise en place and store items.
  5. Refers to a table for 4.
  6. China, Flatware or Glassware set on the table OR Number of guests at a table.
  7. where food is picked up by server
  8. a guest who leaves the restaurant without paying their bill.
  9. A way of making a dissatisfied customer, a satisfied customer.
  10. A tray used for the service of beverages.
  11. “Everything in its place”.
  12. A table of 2.
  13. a guest who comes to a restaurant without a reservation.
  14. also known as cutlery or silverware.
Down
  1. Item is no longer available or that a customer should be ejected.
  2. An expression meaning “very busy, you can’t see anything around you”.
  3. refers to the china, flatware and glassware set on the table for meal or service.
  4. guests leave table, allowing another party to sit there.
  5. refers to the dining room reservations confirmed in the book or system.
  6. A large tray used for food service and clearing.
  7. A napkin fold used to protect servers from hot plates and absorbs drips.
  8. A short term for “complimentary”.
  9. a member of the kitchen who co-ordinates ordering and picking up of food.
  10. stand that holds an Oval Tray.

24 Clues: A table of 2. • Refers to a table for 4. • “Everything in its place”. • stand that holds an Oval Tray. • where food is picked up by server • A short term for “complimentary”. • also known as cutlery or silverware. • The Kitchen area devoted to FOH needs. • A tray used for the service of beverages. • A large tray used for food service and clearing. • ...

Customer Service Week #2 2021-09-29

Customer Service Week #2 crossword puzzle
Across
  1. an organization supplying the community with electricity, gas, water, or sewerage
  2. recognition of good qualities
  3. beneath the surface
  4. condition of being protected from or unlikely to cause danger
  5. combined action of a group of people
  6. a mechanical excavator with a bucket attached
  7. person who acts on behalf of another person or group
  8. committed to a task or purpose
  9. a person or thing of a specified kind that one has to deal with
  10. sensational success
Down
  1. customary code of polite behavior
  2. principles or standards of behavior
  3. discover the exact place or position
  4. quality of being outstanding
  5. the quality of being friendly, generous, and considerate
  6. ability to understand and share feelings
  7. desire or willingness of someone to do something

17 Clues: beneath the surface • sensational success • quality of being outstanding • recognition of good qualities • committed to a task or purpose • customary code of polite behavior • principles or standards of behavior • discover the exact place or position • combined action of a group of people • ability to understand and share feelings • a mechanical excavator with a bucket attached • ...

chapter 13 - 15 vocab 2024-11-20

chapter 13 - 15 vocab crossword puzzle
Across
  1. tangible features of a product
  2. the right customer to buy a product
  3. a language that is understandable by most people
  4. finding a customer based on no knowledge of what they might want
  5. motives to buy a product
  6. a kind and inviting approach
  7. finding the right customer to buy a product
  8. a step by step closing
  9. employee feedback
  10. key parts to sell the product
  11. a motive based on your feelings and emotions
  12. when you substitute all the bad to good
  13. a approach used to merchandise something
  14. motive based on loyalty to a brand or company
Down
  1. a close where you suggest a product
  2. a approach used to sell a service or work
  3. a close that forces the customer to pick between two products
  4. a close that forces the customer to make a decision in that moment
  5. a close that is done directly with the customer
  6. motives to buy a product based on rationality
  7. features that don't make the front cover and need some digging to see
  8. a way to throw a good question back at someone after they make an excuse
  9. purchasing pricing and displaying products
  10. communication based on actions
  11. matching characteristics of a product to the customer
  12. a signal indicating a customer wants to buy something
  13. when you use a older customer for proof
  14. the part of the sale where you finish and ring someone up
  15. questions that need a answer
  16. a way to substitute a objection or an excuse with something good
  17. when a employee brings back a old customer for proof
  18. a paper used to avoid objections
  19. the benefits the customer gets when buying the product
  20. the characteristics of a product
  21. a feeling of disapproval about the product
  22. a way to avoid something

36 Clues: employee feedback • a step by step closing • motives to buy a product • a way to avoid something • a kind and inviting approach • questions that need a answer • key parts to sell the product • tangible features of a product • communication based on actions • a paper used to avoid objections • the characteristics of a product • a close where you suggest a product • ...

The Marketing Mix Quiz 2025-01-25

The Marketing Mix Quiz crossword puzzle
Across
  1. How the product is presented to the customer.
  2. These goods that deemed to be luxuries.
  3. A distinct tool but interconnected variables.
  4. Any value a customer is willing to give up in exchange of a product/service.
  5. A marketing strategy that focuses on the special features of a product.
  6. All activities used to communicate to your target audience.
  7. Company combines several products and then sells them at a single price.
  8. Setting prices lower than the whole number.
  9. Offering a lower price during its initial offering.
  10. Materials that are used to produce consumer goods.
Down
  1. Have no physical presence and can only be felt indirectly.
  2. Any goods, whether necessities or luxuries, that are ready for consumption.
  3. A firm charges the highest initial price.
  4. Can be evaluated based on visual comparisons.
  5. Core offering to the customer.
  6. a pricing strategy that charges consumers different prices for identical products/service.
  7. Human element of the business.
  8. - It includes channels like retail stores, wholesalers, and direct sales.
  9. What makes your product unique?
  10. These goods are brought as per the convenience of customer without much planning.

20 Clues: Core offering to the customer. • Human element of the business. • What makes your product unique? • These goods that deemed to be luxuries. • A firm charges the highest initial price. • Setting prices lower than the whole number. • How the product is presented to the customer. • Can be evaluated based on visual comparisons. • A distinct tool but interconnected variables. • ...

Customer Service Week 2015 2015-09-30

Customer Service Week 2015 crossword puzzle
Across
  1. Don't try to remove this from a sick computer!
  2. This JMU role has a standard link for activation
  3. The upcoming OSX
  4. Title of remedy ticket (that customer's may see!)
  5. analyst in charge for the day
  6. rules we have follow while at work (like the dress code)
  7. Exchange, Wireless, Canvas, etc.
  8. The name of the Help Desk plant
Down
  1. Our title
  2. Internal Help Desk knowledge base
  3. public knowledge store with lots of step-by-step instructions
  4. VPN client
  5. Where to find the status of an account
  6. the only kind of repair we do (under warranty)
  7. formally known as "walk-ins"
  8. Special notification about an account listed in account monitor.
  9. It's the letters...

17 Clues: Our title • VPN client • The upcoming OSX • It's the letters... • formally known as "walk-ins" • analyst in charge for the day • The name of the Help Desk plant • Exchange, Wireless, Canvas, etc. • Internal Help Desk knowledge base • Where to find the status of an account • Don't try to remove this from a sick computer! • the only kind of repair we do (under warranty) • ...

FSP 2022-11-22

FSP crossword puzzle
Across
  1. on the job training
  2. fundamental service policy
  3. Interactions are used when additional assistance / approvals / information from a 3rd party is needed
  4. global customer experience
  5. Transfer of an online SR to an offline queue by using "Send to offline" functionality in Communicator and by that, transforming the call into an email
  6. Opening hours of our phone and chat support
Down
  1. operations manager
  2. team leader
  3. Service Request
  4. Auxiliary
  5. subject matter expert
  6. Teammate
  7. Talk-time
  8. Customer Contact Reason
  9. After call work
  10. statement of work
  11. net billable hours
  12. Line of Business

18 Clues: Teammate • Auxiliary • Talk-time • team leader • Service Request • After call work • Line of Business • statement of work • net billable hours • on the job training • operations manager • subject matter expert • Customer Contact Reason • global customer experience • fundamental service policy • Opening hours of our phone and chat support • ...

Unit 11: Sales, Marketing & Customer Service 2024-04-18

Unit 11: Sales, Marketing & Customer Service crossword puzzle
Across
  1. a type of discount given to a purchaser
  2. customer service dept. handles this
  3. an attribute of a marketing clerk
  4. creating awareness of product/service or brand
  5. an activity that involves cost
  6. a symbol that represents the business name
  7. a function of the marketing office
Down
  1. customer service dept. responds to this
  2. a percentage of the price of a good
  3. involves the selling of goods and services
  4. one of the p's of marketing
  5. strategies used to satisfy needs of customers
  6. one of the marketing tasks
  7. a sales document
  8. a department the sales office liaise on with

15 Clues: a sales document • one of the marketing tasks • one of the p's of marketing • an activity that involves cost • an attribute of a marketing clerk • a function of the marketing office • a percentage of the price of a good • customer service dept. handles this • customer service dept. responds to this • a type of discount given to a purchaser • ...

Imagine! Crossword 2020-04-10

Imagine! Crossword crossword puzzle
Across
  1. party/ annual fundraiser dinner
  2. all together now
  3. not sameness
  4. to tend to
  5. foundation
  6. 18+
  7. service person
  8. marching / EEC app
  9. April customer service award
  10. face to face
  11. green guy
  12. maintain balance in motion with Mr. Ed
  13. tip for good
  14. highest # of clients in town
Down
  1. what it takes
  2. skills
  3. Bob & Judy / Charles Family
  4. restorative healing
  5. dwelling
  6. chance to succeed
  7. DDC
  8. not Coal Creek
  9. splash bash

23 Clues: 18+ • DDC • skills • dwelling • green guy • to tend to • foundation • splash bash • not sameness • face to face • tip for good • what it takes • service person • not Coal Creek • all together now • chance to succeed • marching / EEC app • restorative healing • Bob & Judy / Charles Family • April customer service award • highest # of clients in town • party/ annual fundraiser dinner • ...

Customer Service Week Word Search 2024-09-27

Customer Service Week Word Search crossword puzzle
Across
  1. An action you should take with a customer where you were not able to provide and immediate response.
  2. Products or services that businesses use to improve customer service and communications
  3. We strive to ensure every customer has a positive ________________
  4. Identifies where the organization is going.
  5. A measure of how quickly and efficiently a business addresses customer needs
  6. The ability to understand and relate to a customer's feelings, thoughts, and experiences
  7. The county Translation service
  8. The amount of hours employees have to respond to inquiries
Down
  1. The exchange of information between a customer and a company to address the customer's needs
  2. Performance Indicators A quantifiable metric that measures an organization's progress towards a specific goal or objective (KPIs)
  3. The rating you give for exceptional service.
  4. Describes who the organization is and what it does

12 Clues: The county Translation service • Identifies where the organization is going. • The rating you give for exceptional service. • Describes who the organization is and what it does • The amount of hours employees have to respond to inquiries • We strive to ensure every customer has a positive ________________ • ...

Service! Service! 2015-10-01

Service! Service! crossword puzzle
Across
  1. An exchange of values between two parties.
  2. is a process of interaction and integration among people, companies, and governments of different nations.
  3. Levels of constant customer contact.
  4. It influences the evolving environment of services.
  5. Aspects about services that determine why consumers buy products.
  6. The degree to which a service satisfies customers by meeting their needs, wants and expectations.
  7. A lack of consistency in inputs and outputs during the service production process.
  8. Internal standards that customers use to judge the quality of a service experience.
Down
  1. A specific type of service and market.
  2. How efficiently service inputs are transformed into outputs that add value to customers.
  3. Learned sequences of behaviors obtained through personal experience or communication with others.
  4. A type of risks within customer behavior
  5. Something that is experienced and cannot be touched or preserved.
  6. Tailoring service characteristics to meet each customer's specific need and preference.
  7. A visual representation of the steps involved in delivering services to customers.
  8. The transfer of ownership from government to the private sector.
  9. A marketing strategy which involves dividing a broad target market into subsets.
  10. A type of analysis that deals specifically with size, trends, location and compositions.
  11. Type of service that involves tangible actions to people's body.
  12. An act or performance that creates benefits for customers by bring about a desired change in.

20 Clues: Levels of constant customer contact. • A specific type of service and market. • A type of risks within customer behavior • An exchange of values between two parties. • It influences the evolving environment of services. • The transfer of ownership from government to the private sector. • Type of service that involves tangible actions to people's body. • ...

Arianne 2018-01-09

Arianne crossword puzzle
Across
  1. of directors- a group of people elected to represent their companies/ stocks , also make decisions on their companies issues
  2. the quality of being fair and impartial
  3. borrow (a sum of money or item of property) Or a thing that is borrowed, especially a sum of money that is expected to be paid back with interest
  4. general agreement
  5. Service Department- Customer service is the process of ensuring customer satisfaction with a product or service. Often,customer service takes place while performing a transaction for the customer, such as making a sale or returning an item.
  6. a report or description of an event or experience
  7. the action or process of keeping financial accounts
  8. the right to take another's property if an obligation is not discharged
  9. an amount of more money added to wages/check given for doing such a good job (even better)
  10. a guess or estimate of income to spend in a certain amount of time / financial plan
  11. - The formal decision making process used when considering the economic feasibility of implementing information security controls and safeguards
Down
  1. wealth in the form of money
  2. the ability of a customer to obtain goods or services before payment, based on the trust that payment will be made in the future
  3. a person’s job or profession/occupation (line of work)
  4. Resources- the department of a business or organization that deals with the hiring, administration, and training of personnel
  5. the action or process of investing money for profit or material result.
  6. Rate- the value of one currency for the purpose of conversion to another.
  7. economic activity concerned with the processing of raw materials and manufacture of goods in factories or hard work.
  8. start or set in motion (an activity or enterprise) or set (a boat) in motion by pushing it or allowing it to roll into the water or an act or an instance of launching something
  9. Grants are non-repayable funds or products disbursed or gifted by one party, often a government department, corporation, foundation or trust, to a recipient, often a nonprofit entity, educational institution, business or an individual.

20 Clues: general agreement • wealth in the form of money • the quality of being fair and impartial • a report or description of an event or experience • the action or process of keeping financial accounts • a person’s job or profession/occupation (line of work) • the action or process of investing money for profit or material result. • ...

Chapter 2 Vocab S&EM 2021-01-21

Chapter 2 Vocab S&EM crossword puzzle
Across
  1. The value people believe they receive from a product or service
  2. Purchases made by consumers with little thought
  3. Group of consumers within a larger market who share one or more characteristics
  4. The capability to produce products or services more efficiently and economically than the competition
  5. Purchases based on careful thought and sound reasoning
  6. A focus on satisfying customer needs
Down
  1. Point of sales at which all of the expenses are covered
  2. Rate at which companies produce goods and services more efficiently and economically than the competition
  3. A specific group of consumer a business wants to reach
  4. All of the consumers who will purchase a product or service
  5. The percentage of total sales of a product or service that a company expects to capture in relation to its competitors
  6. culture A business culture that communicates values through high performance and excellent customer service
  7. Difference between customer expectations and actual service received
  8. An attempt to appeal to a large, general group of consumers
  9. The value of the next best alternative that you pass up when making a choice
  10. Purchases based on consumer loyalty to a particular brand of product

16 Clues: A focus on satisfying customer needs • Purchases made by consumers with little thought • A specific group of consumer a business wants to reach • Purchases based on careful thought and sound reasoning • Point of sales at which all of the expenses are covered • All of the consumers who will purchase a product or service • ...

Marketing unit 3 2017-03-26

Marketing unit 3 crossword puzzle
Across
  1. A big turn-off for customers
  2. What is essential when dealing with on-line ordering?
  3. What type of customer stays with a brand despite competitive offers?
  4. A type of service encounter
  5. Customers expect to have the same level of service every time they contact a company. This is called?
  6. The Entrepreneur's Guidebook Series says you must remind your customers that your service is what?
  7. The what of service is the chain of events made up of particular touch points or encounters?
Down
  1. What would be one of the first touch points you would encounter at a restaurant?
  2. A touch point is defined as the communication, human and ____ interations your customers experience during their relationship lifecycle with an organisation
  3. An organisation must manage its moments of truth, through the cycle of service to ensure they deliver what type of service?
  4. One way to keep up with your customer's changing needs is to do what with them?
  5. What could a company find that is more important than improving sales?
  6. What type of customer service is the number one reason that people discontinue doing business with a company?
  7. One of the four basic categories for customer touch point management
  8. When an employee is able to provide correct assistance to customers in completing transactions or providing information

15 Clues: A type of service encounter • A big turn-off for customers • What is essential when dealing with on-line ordering? • What type of customer stays with a brand despite competitive offers? • One of the four basic categories for customer touch point management • What could a company find that is more important than improving sales? • ...

CEI: CONNECT 2023-09-24

CEI: CONNECT crossword puzzle
Across
  1. _______ and greet - one of the focus areas for CONNECT.
  2. Key store zone (Example: "How was your shopping experience today?".
  3. ______ to approach - one of the focus areas for CONNECT.
  4. There are so many reasons for customers to come to our stores, but they have the same expectation: great ______.
  5. "Adapt to approach" key skill. Read the customer's signals and adapt to suit their style.
  6. We can acknowledge and greet our customers using our body language, ________ and tone of voice.
  7. We connect with every customer so they feel welcome and ______ wherever they are in the store.
  8. Every _______ Matters is the name of our service transformation program in adidas.
  9. Adapt and approach the customer in a _______ way.
  10. It is important to connect with customers to leave a great ________.
Down
  1. ________ and make eye contact with the customer as they enter your store.
  2. Approach technique ("Hi, how is your day going?").
  3. Enhance the customer's journey in the store and increase the chance of turning browsers into ________.
  4. We ______ so every customer feels welcome and unique wherever they are in the store.
  5. Approach technique (Example: "Our latest Originals range has just dropped, why not check it out?").
  6. Approach technique (Example: "Hi, great to see you again!).
  7. Connect with a customer using best ______.
  8. "Acknowledge and greet" example (a phrase) for welcoming a customer.

18 Clues: Connect with a customer using best ______. • Adapt and approach the customer in a _______ way. • Approach technique ("Hi, how is your day going?"). • _______ and greet - one of the focus areas for CONNECT. • ______ to approach - one of the focus areas for CONNECT. • Approach technique (Example: "Hi, great to see you again!). • ...

CH.10 2020-03-16

CH.10 crossword puzzle
Across
  1. Model which highlights the areas where customers believe they are getting poorer service than they expect
  2. Enhancing experiences through ____ attributes
  3. The Gap between service provided and promotion promises
  4. Based on their personal knowledge and personal experience
  5. The Gap between the customer expectation and firm's perception of the customer expectation
  6. Allowing employees to make decisions about how they provide service to the customers
Down
  1. Means to facilitate the delivery of services
  2. Benefit - Cost
  3. Key to fairness
  4. The Gap between the firm’s service standards and the actual service it provides
  5. Can't be seen or touched
  6. The Gap between firm’s perception of customers expectations and its set service standards
  7. The more a consumer requires a service the more this will occur

13 Clues: Benefit - Cost • Key to fairness • Can't be seen or touched • Means to facilitate the delivery of services • Enhancing experiences through ____ attributes • The Gap between service provided and promotion promises • Based on their personal knowledge and personal experience • The more a consumer requires a service the more this will occur • ...

Customer Service Week 2023-09-19

Customer Service Week crossword puzzle
Across
  1. A term for the period of time a customer has to wait for service.
  2. Service Week The week dedicated to celebrating exceptional customer service.
  3. he quality of being polite and attentive to customers' needs.
  4. A platform where customers can log and monitor their own tickets
Down
  1. The act of addressing and resolving customer issues
  2. Expectations A term for going the extra mile to make customers happy.
  3. A software system used to manage customer interactions.
  4. An acronym for the department responsible for assisting customers
  5. A measurement of how satisfied customers are with a service

9 Clues: The act of addressing and resolving customer issues • A software system used to manage customer interactions. • A measurement of how satisfied customers are with a service • he quality of being polite and attentive to customers' needs. • A platform where customers can log and monitor their own tickets • ...

Starts Crossword Puzzle 2021-10-07

Starts Crossword Puzzle crossword puzzle
Across
  1. This department has techs that start and stop service
  2. Send this type of letter if customer wanting service cannot pay with you
  3. The new start SA you create will be in this phase until the system or tech completes it
  4. This department will visit for a start service if theft is suspected
  5. Program used to wrong soft credit check
  6. Tthe system will send this letter automatically if the customer has a credit score of 724 or less
Down
  1. Do this when you verify no benefit of service through Accurint
  2. For this start FA our tech drives by
  3. A landlord ________ ___ allows the bill to revert back to the landlord when a tenant stops
  4. This start service FA requires a tech
  5. A CD invest can be bypassed if the customer is a _______ transfer
  6. For this start FA our tech may or may not need access inside
  7. Careful not to notate the wrong account with this start FA

13 Clues: For this start FA our tech drives by • This start service FA requires a tech • Program used to wrong soft credit check • This department has techs that start and stop service • Careful not to notate the wrong account with this start FA • For this start FA our tech may or may not need access inside • Do this when you verify no benefit of service through Accurint • ...

Marketing unit 3 2017-03-26

Marketing unit 3 crossword puzzle
Across
  1. A big turn-off for customers
  2. What is essential when dealing with on-line ordering?
  3. What type of customer stays with a brand despite competitive offers?
  4. A type of service encounter
  5. Customers expect to have the same level of service every time they contact a company. This is called?
  6. The Entrepreneur's Guidebook Series says you must remind your customers that your service is what?
  7. The what of service is the chain of events made up of particular touch points or encounters?
Down
  1. What would be one of the first touch points you would encounter at a restaurant?
  2. A touch point is defined as the communication, human and ____ interations your customers experience during their relationship lifecycle with an organisation
  3. An organisation must manage its moments of truth, through the cycle of service to ensure they deliver what type of service?
  4. One way to keep up with your customer's changing needs is to do what with them?
  5. What could a company find that is more important than improving sales?
  6. What type of customer service is the number one reason that people discontinue doing business with a company?
  7. One of the four basic categories for customer touch point management
  8. When an employee is able to provide correct assistance to customers in completing transactions or providing information

15 Clues: A type of service encounter • A big turn-off for customers • What is essential when dealing with on-line ordering? • What type of customer stays with a brand despite competitive offers? • One of the four basic categories for customer touch point management • What could a company find that is more important than improving sales? • ...

Marketing unit 3 2017-03-26

Marketing unit 3 crossword puzzle
Across
  1. A big turn-off for customers
  2. What is essential when dealing with on-line ordering?
  3. What type of customer stays with a brand despite competitive offers?
  4. A type of service encounter
  5. Customers expect to have the same level of service every time they contact a company. This is called?
  6. The Entrepreneur's Guidebook Series says you must remind your customers that your service is what?
  7. The what of service is the chain of events made up of particular touch points or encounters?
Down
  1. What would be one of the first touch points you would encounter at a restaurant?
  2. A touch point is defined as the communication, human and ____ interations your customers experience during their relationship lifecycle with an organisation
  3. An organisation must manage its moments of truth, through the cycle of service to ensure they deliver what type of service?
  4. One way to keep up with your customer's changing needs is to do what with them?
  5. What could a company find that is more important than improving sales?
  6. What type of customer service is the number one reason that people discontinue doing business with a company?
  7. One of the four basic categories for customer touch point management
  8. When an employee is able to provide correct assistance to customers in completing transactions or providing information

15 Clues: A type of service encounter • A big turn-off for customers • What is essential when dealing with on-line ordering? • What type of customer stays with a brand despite competitive offers? • One of the four basic categories for customer touch point management • What could a company find that is more important than improving sales? • ...

EB/351: Marketing Management - Exam #2 Review 2016-10-25

EB/351: Marketing Management - Exam #2 Review crossword puzzle
Across
  1. ___ product opportunities: the first step in the new product development process
  2. Brand ___: a set of assets and liabilities linked to a brand’s name and symbol that adds to or subtracts from the value provided by a product or service to a firm or that firm’s customers
  3. Narrowest target marketing approach (focus is on individual customer)
  4. Product ___: a group of products linked through usage, customer profile price points, and distribution channels or need satisfaction
  5. Service ___: the measurement of customer expectations of a service compared to their perceptions of actual service performance
  6. ___ attributes: aspects of an offering that can be evaluated only during or after consumption of products and services that have both tangible and intangible characteristics.
  7. Target markets that are not currently considered to be a focus for marketing purposes, bus shows promise for future consideration
  8. These follow focus groups in the positioning development process
  9. ___ leadership: using low cost as a means of differentiation and competitive advantage
  10. A name, term, sign, symbol, or design, or combination, intended to identify the goods or services of one seller and to differentiate them from competitors
  11. Segmentation of submarkets on the basis of personality, lifestyle, values, and AIOs
  12. Broadest target marketing approach (focus is on general public)
  13. Moment of ___: the face-to-face time between a customer and a provider
  14. ___ purchase: the purchase of a product or service by a customer for the first time
  15. The last type of consumer to buy newly-developed products
  16. Communicating one or more sources of value to customers in ways that connect needs and wants to what the product has to offer; often expressed in a tagline or slogan
  17. Positioning error in which a customers are provided with too frequent changes and contradictory messages regarding positioning
  18. A product in the sense that it represents a bundle of benefits that can satisfy consumer wants and needs, yet it does so without physical form
  19. Point in product life cycle where sales plateau
  20. The person in the buying center who controls access to key participants in the purchasing process
Down
  1. Companies may choose to extend their brand in this way, by offering other manufacturers the right to use the brand in exchange for a set fee or sales percentage
  2. Services are ___, or cannot be saved or stored for future use.
  3. ___ benefit: the fundamental need met by a product
  4. Dividing a market up into smaller meaningful subsets based on common characteristics
  5. Positioning error in which a customer has too narrow an understanding of the company, product or brand
  6. The Service-Profit Chain illustrates the importance of initial ____ service quality for the benefit of the overall process
  7. SERVQUAL measures customer satisfaction by referring to tangibility, reliability, responsiveness, empathy and _____.
  8. Services are ___, or cannot be experienced with the physical senses.
  9. ___ maps are instruments used in making positioning decisions
  10. Anything that delivers value to satisfy a need or want and includes physical merchandise, services, events, people, places, organizations, information, or idea
  11. Offerings that are the most difficult to evaluate, usually professional services, are considered to be high in ____ attributes
  12. Segmentation of submarkets on the basis of characteristics like race, gender, age, and income
  13. The first type of consumer to buy newly-developed products
  14. The second step in the target marketing process is to develop ______ of potential markets
  15. Product ___: all the products offered by a company

35 Clues: Point in product life cycle where sales plateau • ___ benefit: the fundamental need met by a product • Product ___: all the products offered by a company • The last type of consumer to buy newly-developed products • The first type of consumer to buy newly-developed products • ___ maps are instruments used in making positioning decisions • ...

S & E Marketing Chapter 2 2021-05-21

S & E Marketing Chapter 2 crossword puzzle
Across
  1. Purchases based on consumer loyalty to a particular brand or product
  2. Group of consumers within a larger market who share one or more characteristics
  3. The value people believe they receive from a product or service
  4. Purchases based on careful thought and sound reasoning
  5. A specific group of consumers a business wants to reach
  6. An attempt to appeal to a large, general group of consumers
  7. The capability to produce products or services more efficiently and economically than the competition
Down
  1. All of the consumers who will purchase a product or service
  2. The percentage of total sales of a product or service that a company expects to capture in relation to its competitors
  3. Difference between customer expectations and actual service received
  4. A focus on satisfying customer needs
  5. A business culture that communicates values through high performance and excellent customer service
  6. The value of the next best alternative that you pass up when making a choice
  7. Purchases made by consumers with little thought
  8. Rate at which companies produce goods and services in relation to the amount of materials and number of employees utilized
  9. Point of sales at which all of the expenses are covered

16 Clues: A focus on satisfying customer needs • Purchases made by consumers with little thought • Purchases based on careful thought and sound reasoning • Point of sales at which all of the expenses are covered • A specific group of consumers a business wants to reach • All of the consumers who will purchase a product or service • ...

Service Marketing 2015-10-02

Service Marketing crossword puzzle
Across
  1. an act or performance that creates benefits for customers
  2. offering a service with some individualized product elements to a large number of customers at a relatively low price
  3. those aspects of service operations that are hidden from customer
  4. services that involve tangible actions to people's bodies
  5. intangible actions directed at customers' assets
  6. involve very little, if any, physical contact between customers and service providers
  7. is the choice of a single segment or group of segments that the organisation wishes to select
  8. a specific encounter between customer and service provider in which the outcome has proved especially satisfying or dissatisfying for one or both parties
  9. something that is experienced and cannot be touched or preserved
  10. tailoring service characteristics to meet each customer's specific needs and preferences
  11. relates to how a product is purchased and used
Down
  1. internal standards that customers use to judge the quality of a service experience
  2. services that involve significant interaction among customers, service personnel, and equipment and facilities
  3. how efficiently service inputs are transformed into outputs that add value for customers
  4. a combination of social cues that guides behaviour
  5. services that involve only a limited amount of contact between customers and elements of the service organization
  6. encounters a period of time during which customers interact directly with a service
  7. reducing variation on service operations and delivery
  8. a customer's voluntary decision to continue patronizing a specific firm over a period of time
  9. learned sequences of behaviours obtained through personal experience or communication with others
  10. an advantage or gain that customers obtain

21 Clues: an advantage or gain that customers obtain • relates to how a product is purchased and used • intangible actions directed at customers' assets • a combination of social cues that guides behaviour • reducing variation on service operations and delivery • an act or performance that creates benefits for customers • ...

Service Marketing 2015-10-05

Service Marketing crossword puzzle
Across
  1. an act or performance that creates benefits for customers
  2. a combination of social cues that guides behaviour
  3. something that is experienced and cannot be touched or preserved
  4. intangible actions directed at customers' assets
  5. an advantage or gain that customers obtain
  6. services that involve significant interaction among customers, service personnel, and equipment and facilities
  7. tailoring service characteristics to meet each customer's specific needs and preferences
  8. involve very little, if any, physical contact between customers and service providers
  9. offering a service with some individualized product elements to a large number of customers at a relatively low price
  10. reducing variation on service operations and delivery
  11. a specific encounter between customer and service provider in which the outcome has proved especially satisfying or dissatisfying for one or both parties
  12. relates to how a product is purchased and used
Down
  1. internal standards that customers use to judge the quality of a service experience
  2. is the choice of a single segment or group of segments that the organisation wishes to select
  3. services that involve tangible actions to people's bodies
  4. a period of time during which customers interact directly with a service
  5. how efficiently service inputs are transformed into outputs that add value for customers
  6. a customer's voluntary decision to continue patronizing a specific firm over a period of time
  7. services that involve only a limited amount of contact between customers and elements of the service organization
  8. learned sequences of behaviours obtained through personal experience or communication with others
  9. those aspects of service operations that are hidden from customer

21 Clues: an advantage or gain that customers obtain • relates to how a product is purchased and used • intangible actions directed at customers' assets • a combination of social cues that guides behaviour • reducing variation on service operations and delivery • services that involve tangible actions to people's bodies • ...

Above And Beyond Customer Service! 2024-09-23

Above And Beyond Customer Service! crossword puzzle
Across
  1. Quick to react to customer inquiries or issues.
  2. Consistently dependable and trustworthy service.
  3. Exhibiting high standards of behavior and expertise.
  4. Occurring at a suitable or opportune time.
  5. Paying close attention to customers' needs.
  6. Willing to adapt to meet customer needs.
  7. Providing help and encouragement to customers.
Down
  1. Showing polite behavior towards customers.
  2. Showing consideration for customers’ feelings and opinions.
  3. Taking initiative to solve problems before they arise.
  4. Tailored to meet individual customer preferences.
  5. Well-informed about products or services offered.
  6. Understanding and sharing the feelings of others.
  7. Warm and welcoming in interactions with customers.
  8. Actively involving customers in the service experience.

15 Clues: Willing to adapt to meet customer needs. • Showing polite behavior towards customers. • Occurring at a suitable or opportune time. • Paying close attention to customers' needs. • Providing help and encouragement to customers. • Quick to react to customer inquiries or issues. • Consistently dependable and trustworthy service. • ...

Section 1 SAP Terms 2023-07-28

Section 1 SAP Terms crossword puzzle
Across
  1. providing services based on the location of service.
  2. An employee-residential- industrial- organization or point of contact.
  3. Required for personal relationship with customer.
  4. where electricity service is supplied.
  5. used to identify caller.
  6. links the who with the where.
  7. Structure to which utility will be supplied.
  8. Captured on BP level.
Down
  1. I'm recertified annually.
  2. used to measure kwh at a location.
  3. Defines how a customer will pay.
  4. 10-year renewal
  5. conversation between BP and CSR
  6. enclosed unit within a connection object for utility service

14 Clues: 10-year renewal • Captured on BP level. • used to identify caller. • I'm recertified annually. • links the who with the where. • conversation between BP and CSR • Defines how a customer will pay. • used to measure kwh at a location. • where electricity service is supplied. • Structure to which utility will be supplied. • Required for personal relationship with customer. • ...

Assisting the Customer 2024-11-17

Assisting the Customer crossword puzzle
Across
  1. Customer opinions about a product or service.
  2. When a customer is happy with their experience.
  3. A statement from a customer about a problem or issue.
  4. Acting quickly to assist or serve a customer.
  5. When a customer brings back an item for a refund or exchange.
  6. A friendly facial expression used to greet customers.
  7. A question asked by a customer seeking information.
Down
  1. Paying close attention to what a customer is saying.
  2. Staying calm when dealing with difficult or slow customers.
  3. Providing help or solutions to customers.
  4. The act of welcoming a customer with a smile or hello.
  5. Encouraging a customer to buy a more expensive item or add-on.
  6. Help provided to a customer to meet their needs.
  7. Understanding and sharing the feelings of a customer.
  8. Treating customers politely and kindly.

15 Clues: Treating customers politely and kindly. • Providing help or solutions to customers. • Customer opinions about a product or service. • Acting quickly to assist or serve a customer. • When a customer is happy with their experience. • Help provided to a customer to meet their needs. • A question asked by a customer seeking information. • ...

Ch. 2 Vocabulary: Sports & Entertainment Mgmt: Juan Sanchez 6th Hr 2021-01-21

Ch. 2 Vocabulary: Sports & Entertainment Mgmt: Juan Sanchez 6th Hr crossword puzzle
Across
  1. rate at which companies produce goods and services in relation to the amount of materials and number of employees utilized
  2. a focus on satisfying customer needs
  3. all of the consumers who will purchase a product or service
  4. group of consumers within a larger market who share one or more characteristics
  5. an attempt to appeal to a large, general group of consumers
  6. the percentage of total sales of a product or service that a company expects to capture in relation to its competitors
  7. purchases made by consumers with little thought
Down
  1. purchases based on careful thought and sound reasoning
  2. the capability to produce products or services more efficiently and economically than the competition
  3. difference between customer expectations and actual service received
  4. the value of the next best alternative that you pass up when making a choice
  5. point of sales at which all of the expenses are covered
  6. a business culture that communicates values through high performance and excellent customer service
  7. the value people believe they receive from a product or service
  8. purchases based on consumer loyalty to a particular brand or product
  9. a specific group of consumers a business wants to reach

16 Clues: a focus on satisfying customer needs • purchases made by consumers with little thought • purchases based on careful thought and sound reasoning • point of sales at which all of the expenses are covered • a specific group of consumers a business wants to reach • all of the consumers who will purchase a product or service • ...

Ch. 2 Vocabulary 2021-01-20

Ch. 2 Vocabulary crossword puzzle
Across
  1. purchases made by consumers with little thought
  2. rate at which companies produce goods and services in relation to the amount of materials and number of employees available
  3. a business culture that communicates values through high performance and excellent customer service
  4. an attempt to appeal to a large, general group of consumers
  5. point of sales at which all expenses are covered
  6. purchases based on careful thought and sound reasoning
  7. a focus on satisfying customer needs
  8. all of the consumers who will purchase a product or service
  9. purchases based on consumer loyalty to a specific brand or product
  10. the percentage of total sales of a product or service that a company expects to capture in relation to its competitors
Down
  1. the value of the next best alternative that you pass up when making a choice
  2. difference between customer expectations and actual service received
  3. the value people believe they receive from a product or service
  4. group of consumers within a larger market who share one or more characteristics
  5. the capability to produce products or services more efficiently and economically than the competition
  6. a specific group of consumers a business wants to reach

16 Clues: a focus on satisfying customer needs • purchases made by consumers with little thought • point of sales at which all expenses are covered • purchases based on careful thought and sound reasoning • a specific group of consumers a business wants to reach • an attempt to appeal to a large, general group of consumers • ...

Marketing unit 3 2017-03-26

Marketing unit 3 crossword puzzle
Across
  1. A big turn-off for customers
  2. What is essential when dealing with on-line ordering?
  3. What type of customer stays with a brand despite competitive offers?
  4. A type of service encounter
  5. Customers expect to have the same level of service every time they contact a company. This is called?
  6. The Entrepreneur's Guidebook Series says you must remind your customers that your service is what?
  7. The what of service is the chain of events made up of particular touch points or encounters?
Down
  1. What would be one of the first touch points you would encounter at a restaurant?
  2. A touch point is defined as the communication, human and ____ interations your customers experience during their relationship lifecycle with an organisation
  3. An organisation must manage its moments of truth, through the cycle of service to ensure they deliver what type of service?
  4. One way to keep up with your customer's changing needs is to do what with them?
  5. What could a company find that is more important than improving sales?
  6. What type of customer service is the number one reason that people discontinue doing business with a company?
  7. One of the four basic categories for customer touch point management
  8. When an employee is able to provide correct assistance to customers in completing transactions or providing information

15 Clues: A type of service encounter • A big turn-off for customers • What is essential when dealing with on-line ordering? • What type of customer stays with a brand despite competitive offers? • One of the four basic categories for customer touch point management • What could a company find that is more important than improving sales? • ...

key terms 2023-09-29

key terms crossword puzzle
Across
  1. A strategy that defines the total market as the target market; also known as mass marketing.
  2. The fundamental benefit or solution sought by customers.
  3. A description of potential customers in a target market.
  4. A strategy that recognizes the existence of several distinct market segments but focuses on only the most profitable segment.
  5. specific characteristics that distinguish market segments according to the benefits sought by customers.
  6. The amount spent to attract each new customer who makes a purchase from the company
  7. specific characteristics that describes customers, their purchasing power, their consumption patterns, and other factors
  8. The parameters used to distinguish one form of market behavior from another.
  9. Activities that direct the creation, development, and delivery of value from a business to its customers
  10. The combination of product and/or service,pricing,promotion and distribution (place) activities
  11. The basic physical product and/or service that delivers the fundamental benefit or solution.
  12. A group of customers or potential customers who have purchasing power and unsatisfied needs.
  13. a strategy that recognizes different preferences of individual market segments and develops a unique marketing mix for each.
Down
  1. The gathering, processing, interpreting, and reporting of market information.
  2. The division of a market into several smaller groups,each with similar needs.
  3. A prediction of how much of a product or service can be sold within a given market during a specified time period.
  4. The process of locating and describing potential customers.
  5. Measurements that tie specific and repeatable actions to observable results.
  6. product/service The basic product and/or service plus and extra or unsolicited benefits to the consumers that may prompt a purchase.

19 Clues: The fundamental benefit or solution sought by customers. • A description of potential customers in a target market. • The process of locating and describing potential customers. • The parameters used to distinguish one form of market behavior from another. • Measurements that tie specific and repeatable actions to observable results. • ...

ADVERTISEMENT 2023-03-08

ADVERTISEMENT crossword puzzle
Across
  1. tersedia
  2. harga
  3. jasa
  4. obral
  5. iklan
  6. promosi
  7. gratis
  8. diskon
  9. lowongan pekerjaan
  10. bermerek
Down
  1. bergaransi
  2. membujuk/ merayu
  3. mengiklankan
  4. alamat
  5. pembeli
  6. menarik
  7. terbatas
  8. produk
  9. mendapatkan
  10. membeli

20 Clues: jasa • harga • obral • iklan • alamat • produk • gratis • diskon • pembeli • menarik • promosi • membeli • tersedia • terbatas • bermerek • bergaransi • mendapatkan • mengiklankan • membujuk/ merayu • lowongan pekerjaan

Service Mentality 2016-12-07

Service Mentality crossword puzzle
Across
  1. Every customer needs to feel they've been heard and ________fairly.
  2. possessing the commitment to solve a problem.
  3. customers don't care what you ____________ until they know that you care.
  4. having the capacity for understanding.
  5. bounce back from adversity
  6. have flexibility to deal w/different types of customers.
  7. having the capacity to successfully satisfy the customer within the resources and needs of our organization.
  8. _________ ask a customer to call back
Down
  1. ___________ excellent customer service regardless of any frustrations or disappointments you may be dealing with personally.
  2. living up to previously agreed upon commitments.
  3. high level of energy or interest to a project.
  4. adaptability allows you to service every customer ___________ and respectfully.
  5. enthusiasm level determines how the world _____________ them as being able or willing to help.

13 Clues: bounce back from adversity • _________ ask a customer to call back • having the capacity for understanding. • possessing the commitment to solve a problem. • high level of energy or interest to a project. • living up to previously agreed upon commitments. • have flexibility to deal w/different types of customers. • ...

Sales and marketing 2024-09-24

Sales and marketing crossword puzzle
Across
  1. - Demande
  2. - Produit
  3. - Service client
  4. - Réduction
  5. - Campagne
  6. - Client
  7. - Prospect
  8. - Stratégie
  9. - Marque
Down
  1. - Marché
  2. - Négociation
  3. - Promotion
  4. - Publicité
  5. - Revenu
  6. - Prix
  7. - Concurrence
  8. - Cible
  9. - Croissance
  10. - Vente

19 Clues: - Prix • - Cible • - Vente • - Marché • - Revenu • - Client • - Marque • - Demande • - Produit • - Campagne • - Prospect • - Promotion • - Publicité • - Réduction • - Stratégie • - Croissance • - Négociation • - Concurrence • - Service client

Chapter 8 Vocab 2023-10-27

Chapter 8 Vocab crossword puzzle
Across
  1. marketing promotion in which a satisfied customer tells others about their positive experience with a good or service
  2. image a company promotes and the connotations it fosters of itself and its products
  3. specific group of consumers for which a company seeks to provide a good or service
  4. separating the total population by homogeneous groups of people that have similar tastes, backgrounds, lifestyles, demographics, and culture
  5. value that must be exchanged in order for a customer to receive a product or service
  6. basic set of possible strategies and approaches that marketers use to reach their target market
  7. short and catchy positioning statement that quickly communicate some core aspect of the brand to the consumer
  8. good or a service that creates value by fulfilling a customer need or desire
  9. chain of procedures and/or activities required to provide the product to the customer
  10. environment where a service takes place or a product is manufactured
  11. research use of personal observation of the subject by being immersed in the subject’s environment
  12. survey tool in which respondents must rank, choose, or a rate a number of “conjoint,” or linked, features or benefits
  13. process of communicating value to customers in a way that encourages them to buy
  14. marketing that focuses on connecting with constituents by developing goodwill
  15. collection and analysis of data related to a business’s target market
  16. short song or sound that brands a product or company and helps to promote it
  17. marketing creative approaches to marketing that seek to gain maximum exposure through unconventional means
Down
  1. pricing pricing led by what the customer is willing to pay
  2. research generation of numerical data through techniques such as surveys and questionnaires
  3. group of people participating in market research
  4. total perceived demand for a product or service within the marketplace
  5. umbrella term given to those activities that companies use to identify consumers and convert them into buyers
  6. mass communication that allows companies to reach a broad audience through TV, radio, newspaper, Internet, magazines, and outdoor ads
  7. online communication tool for entrepreneurs to connect with consumers, especially younger demographics
  8. company’s human resources
  9. channels or locations—physical or digital—where products can be found by customers
  10. research use of open-ended techniques such as observation, focus groups, and interviews to gain an understanding of customers’ basic reasons, opinions, and motivations
  11. portion of the market that a business can serve based on its products, services, and location
  12. marketing that uses engaging content in the hopes that viewers will share it on their personal and social media networks
  13. pricing easiest way to price a product by taking the cost of making the product and marking it up to create profit
  14. selling using face-to-face interactions to communicate and influence a customer to make a purchase
  15. pricing charging a price above a competitor’s price

32 Clues: company’s human resources • group of people participating in market research • pricing charging a price above a competitor’s price • pricing pricing led by what the customer is willing to pay • environment where a service takes place or a product is manufactured • collection and analysis of data related to a business’s target market • ...

Customer Service Week 2014-12-31

Customer Service Week crossword puzzle
Across
  1. The act of giving hope or support to someone
  2. Hear with intention
  3. A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement
  4. Recognize with gratitude; be grateful for
Down
  1. Contentment
  2. Work done by one person or group that benefits another
  3. View, Print & Share Your Health Records
  4. App to send reminders
  5. Transmit information
  6. Take one for the ____
  7. Good-natured tolerance of delay or incompetence

11 Clues: Contentment • Hear with intention • Transmit information • App to send reminders • Take one for the ____ • View, Print & Share Your Health Records • Recognize with gratitude; be grateful for • The act of giving hope or support to someone • Good-natured tolerance of delay or incompetence • Work done by one person or group that benefits another • ...

Customer Service Week 2021-09-28

Customer Service Week crossword puzzle
Across
  1. provides out of service debt validation, with emphasis on debt avoidance; and adjudicates claims fairly and accurately, while providing effective customer service at all lowest cost.
  2. Debts are established and maintained in this system.
  3. provides assistance to all customers who request to dispute their debt (base level), request payment plans, account statuses and summaries through phone calls, AskDFAS, U.S. Mail and Email.
  4. this stands for the Office of General Counsel.
  5. Debts are reported to these if no payment is received in 45 days and the account becomes delinquent.
Down
  1. To excel as a debt management operation by providing quality products and services, while promoting continual innovation and superior customer service.
  2. This is when a member disagrees with their debt.
  3. stands for Old Age Survivors Disability Insurance.
  4. This stands for the Treasury Offset Program.
  5. service members from all branches to include in service members, out of service members, retirees and annuitants and civilians.
  6. This stands for Private Collection Agency.

11 Clues: This stands for Private Collection Agency. • This stands for the Treasury Offset Program. • this stands for the Office of General Counsel. • This is when a member disagrees with their debt. • stands for Old Age Survivors Disability Insurance. • Debts are established and maintained in this system. • ...

Customer Service Week 2022-10-02

Customer Service Week crossword puzzle
Across
  1. the quality of being honest and having strong moral principles; moral uprightness
  2. facts, information, and skills acquired by a person through experience or education; the theoretical or practical understanding of a subject:
  3. the action of solving a problem, dispute, or contentious matter
  4. working in a well-organized and competent way
  5. recognition and enjoyment of the good qualities of someone or something
Down
  1. act of assisting customers and working on behalf of business firms.
  2. a polite expression used when acknowledging a gift, service, or compliment, or accepting or refusing an offer
  3. a great deal of effort or endurance
  4. achieving or producing a significant amount or result
  5. contented; pleased
  6. a person who is admired or idealized for courage, outstanding achievements, or noble qualities

11 Clues: contented; pleased • a great deal of effort or endurance • working in a well-organized and competent way • achieving or producing a significant amount or result • the action of solving a problem, dispute, or contentious matter • act of assisting customers and working on behalf of business firms. • ...

STS CUSTOMER SERVICE 2024-10-03

STS CUSTOMER SERVICE crossword puzzle
Across
  1. bagian dari managemen produk yaitu
  2. tugas CS siapa yang menangani kasus-kasus yang lebih rumit atau tidak terselesaikan oleh entry level
  3. tujuan customer service adalah memenuhi
  4. sebagai humas terdepan dan menciptakan kultur perusahaan yang positif merupakan .... CS
Down
  1. sebagai persentasi dari brand image, merupakan manfaat dari
  2. yang bertugas membantu seluruh tim/perusahaan, memberikan training membuat goals dan meningkatkan episiensi operasional yaitu
  3. apa saja skill yang harus dimiliki seorang CS
  4. tugas siapa yang berperan untuk menjawab pertanyaan dan juga merespon komplain dari pelanggan
  5. perannya memberikan pengalaman positif kepada pelanggan yaitu merupakan .... CS
  6. peran customer service sebagai
  7. layanan customer service bisa melalui media sosial seperti

11 Clues: peran customer service sebagai • bagian dari managemen produk yaitu • tujuan customer service adalah memenuhi • apa saja skill yang harus dimiliki seorang CS • layanan customer service bisa melalui media sosial seperti • sebagai persentasi dari brand image, merupakan manfaat dari • perannya memberikan pengalaman positif kepada pelanggan yaitu merupakan .... CS • ...

Maestro Fun-damentals 2020-04-27

Maestro Fun-damentals crossword puzzle
Across
  1. The most popular program, arguably
  2. A musical intro, and where you might begin work
  3. Document creation template in Maestro
  4. Tiny aperture to facilitate tearing
  5. ctrl+p
  6. product owner
  7. MSB guest payment checkout
  8. Customer with the most active LOBs
  9. Customer with the most MSB domains
Down
  1. product owner
  2. Maestro print grouping
  3. Send STOP to 66715 to join this
  4. Lists all pieces of the mail run
  5. consumer portal
  6. pdf as input
  7. Not an actual kind of "desk"
  8. Stuffed one
  9. A fast smudge in the sky?
  10. customer portal
  11. Perfect vision, to Caesar?
  12. Selective or inline...you decide

21 Clues: ctrl+p • Stuffed one • pdf as input • product owner • product owner • consumer portal • customer portal • Maestro print grouping • A fast smudge in the sky? • Perfect vision, to Caesar? • MSB guest payment checkout • Not an actual kind of "desk" • Send STOP to 66715 to join this • Lists all pieces of the mail run • Selective or inline...you decide • The most popular program, arguably • ...

Ops Crossword Challenge #2 2023-05-16

Ops Crossword Challenge #2 crossword puzzle
Across
  1. We have received a Customer Checkin Task and the service has a note which states "the cx is only Spanish speaking". You should use the ______ service to help you have a conversation with the customer. (Fill in the blank)
  2. If the customer is going to leave the vehicle during a tow service, what do we need to make sure we read before they leave? (3 words)
  3. What situation does the following describe? A service provider on a tow is at the destination and refuses to drop the vehicle until they are sent payment.
  4. What is the name of the sheet in the HONK Client Contacts Portal with the Client phone numbers on it? (4 words)
  5. Training & Development uses this platform to help teach us all new things. What is that called?
  6. If we are speaking to a customer that wants to place an FNOD and the call drops before we are able to gather all the required information, we should give the customer a _______? (Fill in the blank)
  7. The customer wants the service to be completed at a later time. What do we do?
  8. Specialists are expected to respond with sincerity, understanding that _____ is conveyed beyond the words we use, but with the support of a genuine and caring tone of voice.
  9. You should ____ the call at the end of each call interaction. This allows us to know what the call was about. (Fill in the blank)
  10. This process requires that you firmly, but kindly, educate the caller of our policy or procedure and asks that you DO NOT accommodate the request. This process also requires you to remain professional at all times while redirecting the caller to a different solution. What is this Acronym?
  11. What is the name of the system HONK uses to assign tasks to specialists as well as enabling them to create tasks? (2 words)
Down
  1. What term refers to stating our clients name during the opening and closing of our calls with customers?
  2. What website address should service providers go to get dollies or Labor added onto a service?
  3. During maintenance for many clients, the customer may need to complete this before the system will start dispatching. It can also appear when the service type or locations (disablement/destination) change. What is this term called? (4 words)
  4. What do we need to say on all outbound calls after branding and giving our name? "Hi, this is (your name) calling __ __ ______ ____." (4 words)
  5. What is it called when we need to send a call to another specialist?
  6. The Following is a description of what? Any instance more than 5 seconds in length; unfilled space during an interaction that can otherwise be used to converse with the caller; it is the temporary silence during which the caller hears no activity from the specialist. (2 words)

17 Clues: What is it called when we need to send a call to another specialist? • The customer wants the service to be completed at a later time. What do we do? • What website address should service providers go to get dollies or Labor added onto a service? • Training & Development uses this platform to help teach us all new things. What is that called? • ...

customer service puzzle 2023-06-19

customer service puzzle crossword puzzle
Across
  1. is when service provider tells untruth about a companys product
  2. this type of customer buys goods and service
  3. is used as a method of paying for goods
  4. the needs wants and preconceived ideas of a customer about a product or service
  5. this is the use of hand motion to communicate
  6. this is a two way process used to make contact with a person
Down
  1. this customer works within the organization
  2. is one need of a customer
  3. this happens when the goods and services meets customers expectations
  4. this type of body language is helpful to customers
  5. this type of body language is not helpful to customers

11 Clues: is one need of a customer • is used as a method of paying for goods • this customer works within the organization • this type of customer buys goods and service • this is the use of hand motion to communicate • this type of body language is helpful to customers • this type of body language is not helpful to customers • ...

SSC Customer Appreciation Week 2022-09-22

SSC Customer Appreciation Week crossword puzzle
Across
  1. To meet customer needs or wants
  2. be concerned about the customer
  3. You need to ask these to find out what the customer wants
  4. Service is about the way we _______ our customers.
  5. How we want our customers to feel as a result of our service
  6. Try to give customers more than one option to ______ from
Down
  1. We must aim to get customer right ________ time
  2. It's not sympathy but shows we understand
  3. What the customer want from us when there is a problem
  4. The people we are here to serve
  5. assistance or support for customers

11 Clues: To meet customer needs or wants • be concerned about the customer • The people we are here to serve • assistance or support for customers • It's not sympathy but shows we understand • We must aim to get customer right ________ time • Service is about the way we _______ our customers. • What the customer want from us when there is a problem • ...

Driveezmd 2023-06-12

Driveezmd crossword puzzle
Across
  1. new name of MD EZpass
  2. reduction
  3. valid info given to customer
  4. tool for taking calls
  5. charge for non using trips within plan
  6. tool for needing assistance
  7. reason for calling
  8. name of this company
  9. average scores to maintain
  10. a bill/invoice received from mailing
  11. adjustment
Down
  1. tool for current status
  2. amount of call usage
  3. 3 pieces of info from customer
  4. technique received in nesting
  5. excellent customer service
  6. cheaper ez pass rates
  7. tool for accounts (not always working)
  8. new information for future reference
  9. tool for taking payments

20 Clues: reduction • adjustment • reason for calling • amount of call usage • name of this company • new name of MD EZpass • cheaper ez pass rates • tool for taking calls • tool for current status • tool for taking payments • excellent customer service • average scores to maintain • tool for needing assistance • valid info given to customer • technique received in nesting • ...

Customer Service Week 2014-12-31

Customer Service Week crossword puzzle
Across
  1. The ____ before the storm
  2. Work done by one person or group that benefits another
  3. App to send reminders
  4. A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement
  5. Transmit information
  6. View, Print & Share Your Health Records
Down
  1. Someone who pays for goods or services
  2. Recognize with gratitude; be grateful for
  3. Contentment
  4. Take one for the ____
  5. Hear with intention

11 Clues: Contentment • Hear with intention • Transmit information • App to send reminders • Take one for the ____ • The ____ before the storm • Someone who pays for goods or services • View, Print & Share Your Health Records • Recognize with gratitude; be grateful for • Work done by one person or group that benefits another • ...

Crossword - collocations 2014-12-02

Crossword - collocations crossword puzzle
Across
  1. time
  2. service
  3. stable
  4. technology
  5. mark
  6. service
  7. purchase
  8. friendly
  9. mail
Down
  1. representative
  2. premium
  3. trade
  4. trolley
  5. number
  6. behavior
  7. signal
  8. customer
  9. question
  10. work

19 Clues: time • mark • work • mail • trade • number • stable • signal • premium • service • trolley • service • behavior • customer • question • purchase • friendly • technology • representative

Hyundai Dealer Crossword Search 2016-02-01

Hyundai Dealer Crossword Search crossword puzzle
Across
  1. Ali is threatening legal action against a Hyundai Dealer and you must ask _______ questions to thoroughly assess the customer's concerns and requests.
  2. Assign a _____ _____ Case Handling Activity to the Dealer Liaison Team if a customer has filed a compliment for a Hyundai Dealer.
  3. ______ a dealer legal threat case to the Dealer Threats Case Handling queue.
  4. If Saturday or Sunday, a Tier 2 _____ _____ will assist when dealer personnel contact HCCC.
  5. If a dealer personnel is contacting Hyundai Customer Connect Center ask them to provide a ____ ____ the transfer the caller to the dedicated dealer line.
  6. The required contact reason summary for Legal Threat Against Hyundai Dealership for Service, Sales, Finance or Dealership Personnel - Agent Process.
  7. Legal threats regarding ___ _______ vehicles do not get escalated.
  8. Be sure to ______ with the customer that concerns that fall outside of Hyundai's influence will need to be resolved by the customer working directly with the dealership.
  9. Customers should be clearly informed that replacement transportation (rental car or dealer loan car) is ____ covered under the terms of Hyundai Motor America (HMA) limited warranties
  10. It is important to note that all dealer complaints and compliments will require a ______ to the dealership, with no exceptions.
  11. DO NOT _______ to the customer that a loaner or rental vehicle will be provided.
Down
  1. A process when a Tier 2 agent is required to retrieve any ______ from a Hyundai Dealership.
  2. If the customer is insistent on requesting HCCC to assist with a loaner/rental vehicle and states that the dealership will not provide a loaner/rental vehicle, offer to _____ ______ the customer's request with the servicing dealership.
  3. Do not advise the _____ that their dealer legal threat will be escalated.
  4. ________ fees and service prices are to be considered dealership business and customers should be directed to the service director or service manager.
  5. A customer is advising that a Hyundai dealer has harassed them. You made sure to code and document CRS and RS, where do you transfer the case?
  6. Clearly state in the ______ description the documents needed to process the customer request.
  7. ______ the customers concern is the first Tier 2 process step when assisting a customer who has claimed thier vehicle has been damaged at a Hyundai dealer during repair.
  8. The required Category if a customer’s vehicle was damaged at a Hyundai dealership during repair.
  9. The Hyundai _____ _____ Team is only available Monday through Friday from 6:00am to 6:00pm Pacific Time.
  10. Dealers may have a limited supply of these ____ cars creating availability issues.
  11. In the event that the dealer is no longer on the line when attempting to transfer, provide the Dealer Liaison Team agent with the name, position and ____ _____ for the dealership employee and document that the caller was no longer on the line in your Inbound call activity.
  12. Advise a customer who's vehicle was damaged during a repair that a _____ ____ call will be made in 2-3 business days.
  13. If the dealer is calling in regards to a _______ vehicle, transfer to 631003.

24 Clues: Legal threats regarding ___ _______ vehicles do not get escalated. • Do not advise the _____ that their dealer legal threat will be escalated. • ______ a dealer legal threat case to the Dealer Threats Case Handling queue. • If the dealer is calling in regards to a _______ vehicle, transfer to 631003. • ...

Customer Service Application 2021-12-02

Customer Service Application crossword puzzle
Across
  1. How do you populate the CS Task Related Notes with information?
  2. What is April's cat's name?
  3. Tab to search for past Customer Service Inquiries?
  4. Button to click to bring up search results?
  5. Field where you can see member name?
Down
  1. What is the name of Alexis' dog?
  2. Button to view
  3. Tab to create a new Customer Service Inquiry (CSI)?
  4. Field where the Member ID is entered?
  5. Name of Amy's largest dog?
  6. Field to send CSI somewhere else?

11 Clues: Button to view • Name of Amy's largest dog? • What is April's cat's name? • What is the name of Alexis' dog? • Field to send CSI somewhere else? • Field where you can see member name? • Field where the Member ID is entered? • Button to click to bring up search results? • Tab to search for past Customer Service Inquiries? • Tab to create a new Customer Service Inquiry (CSI)? • ...

Customer Service Vocabulary 2022-08-29

Customer Service Vocabulary crossword puzzle
Across
  1. The way an individual prefers to organize and complete their work.
  2. The support you offer your customers — both before and after they buy and use your products or services
  3. Feelings of pity and sorrow for someone else's misfortune. Feeling compassion for someone's loss.
  4. To state something written or spoken in different words, especially in a shorter and simpler form to make the meaning clearer.
  5. The style and spirit held among coworkers in the workplace that are a reflection of company values.
Down
  1. The transmission of messages or signals through a nonverbal platform such as eye contact, facial expressions, gestures, posture, and body language.
  2. The practice or quality of including or involving people from a range of different social and ethnic backgrounds
  3. The process of two or more people, entities or organizations working together to complete a task or achieve a goal.
  4. A crucial part of a business. The process of working collaboratively with a group of people in order to achieve a goal.
  5. The ability to understand and share the feelings of another.
  6. A personal and sometimes unreasoned judgment

11 Clues: A personal and sometimes unreasoned judgment • The ability to understand and share the feelings of another. • The way an individual prefers to organize and complete their work. • Feelings of pity and sorrow for someone else's misfortune. Feeling compassion for someone's loss. • ...

Essential Numbers 2021-11-28

Essential Numbers crossword puzzle
Across
  1. VITA
  2. Virginia Tourism
  3. Virginia Retirement System
  4. Elizabeth River Tunnels Customer Service
  5. Customer Service Center
  6. Directional Signing Program (Primary)
  7. Metrorail
  8. EZ Pass
  9. ATSSA
  10. Dulles Toll Maintenance
Down
  1. Jamestown Scotland Ferry (Internal)
  2. State Employee Fraud Hotline
  3. Woodrow Wilson Bridge
  4. DMV
  5. Transurban
  6. Big Walker Mountain Tunnel
  7. Blue Ridge Parkway Association
  8. Tidewater Express
  9. Hampton Roads Bridge Tunnel
  10. Chesapeake Bay Bridge Tunnel
  11. DMV Hauling Permits

21 Clues: DMV • VITA • ATSSA • EZ Pass • Metrorail • Transurban • Virginia Tourism • Tidewater Express • DMV Hauling Permits • Woodrow Wilson Bridge • Customer Service Center • Dulles Toll Maintenance • Virginia Retirement System • Big Walker Mountain Tunnel • Hampton Roads Bridge Tunnel • State Employee Fraud Hotline • Chesapeake Bay Bridge Tunnel • Blue Ridge Parkway Association • ...

Customer Journeys crossword challenge 2017-10-25

Customer Journeys crossword challenge crossword puzzle
Across
  1. Completely focused on the customer
  2. The type of personal service we need to provide / very bright sun
  3. Supremely easy
  4. Person in charge of each customer journey
  5. What customers really value / tick tock
Down
  1. Managing your money on the move
  2. Cut out the complexity
  3. If you win this, you get a prize
  4. Bon voyage, have a good one
  5. Work together, across departments
  6. To be number one for ____, trust and advocacy
  7. Unpleasant physical sensation caused by injury
  8. An advantage gained from something
  9. Initials of the system we use to listen to customer feedback

14 Clues: Supremely easy • Cut out the complexity • Bon voyage, have a good one • Managing your money on the move • If you win this, you get a prize • Work together, across departments • Completely focused on the customer • An advantage gained from something • What customers really value / tick tock • Person in charge of each customer journey • ...

Terminology and Popular Acronyms 2021-06-18

Terminology and Popular Acronyms crossword puzzle
Across
  1. Global system for mobile communications.
  2. Handheld device that has multiple applications to help you assist your customers.
  3. This increases commission 10%.
  4. Net promoter score.
  5. 5G
  6. A smart card inside a mobile phone, carrying an identification number unique to the owner, storing personal data, and preventing operation if removed.
  7. Is a 15-17-digit code that is given to every mobile phone.
  8. The company you work for.
  9. The business connectivity source supports in retail locations.
  10. A technology standard for high-speed wireless services for mobile phones and data terminals.
  11. System that allows you to help your prepaid customers, purchase, change features.
  12. Next Best Action.
  13. Intentional slowing or speeding of an internet service by an Internet service provider (ISP).
  14. Home internet.
Down
  1. The difference between the cost of the product and the retail price.
  2. Code division multiple access.
  3. Closing a line of service.
  4. where your self directed syllabus is housed.
  5. It's all about_____!
  6. A system that allows you access to a customers account
  7. Point of sale for ringing out the customer
  8. Jargon we use to call deactivations.
  9. A site where you can find your I9 documents, taxes, direct deposit and pay information.
  10. Assigning a higher priority to the more important image data in uplink transmission.
  11. No Contract including mobile without borders taxes and fees included all with our differentiated customer service.

25 Clues: 5G • Home internet. • Next Best Action. • Net promoter score. • It's all about_____! • The company you work for. • Closing a line of service. • Code division multiple access. • This increases commission 10%. • Jargon we use to call deactivations. • Global system for mobile communications. • Point of sale for ringing out the customer • where your self directed syllabus is housed. • ...

Principles of Customer Service 2023-09-15

Principles of Customer Service crossword puzzle
Across
  1. Level of happiness with the service received
  2. Someone who pays for goods or services
  3. Extent and standard of work that the organization promises to customers
  4. Customers who are unhappy when the service or product supplied by an organization fails to meet needs and expectations
  5. Customer beliefs about quality and value
  6. Watch your ______ when speaking to customers
Down
  1. Internal & External
  2. Non-routine customer problems should be _________ to responsible person.
  3. Meeting customer needs and expectations, producing customer satisfaction
  4. Returns, Delivery Errors, incorrect customer records, Delays with Goods

10 Clues: Internal & External • Someone who pays for goods or services • Customer beliefs about quality and value • Level of happiness with the service received • Watch your ______ when speaking to customers • Returns, Delivery Errors, incorrect customer records, Delays with Goods • Extent and standard of work that the organization promises to customers • ...

I.D. Training 2023-07-29

I.D. Training crossword puzzle
Across
  1. WEARING OTHERS SHOES
  2. TYPE OF CLOSE
  3. WHAT IT DOES FOR THE CUSTOMER
  4. ONE IS A__
  5. MIND SUBJECT TO CHANGE
  6. BAD DISPOSITION
  7. YOU MUST BE THIS IN YOUR FIELD
  8. RENDERER
  9. 4TH C
  10. DANCE OR GREETING
  11. NOT A DECORATOR
  12. 3RD C
  13. TYPE OF CLOSE
  14. TYPE OF QUESTIONING
  15. NOT CUSTOMER FOCUS
Down
  1. DISPELLS IGNORANCE
  2. DESIGN PROGRAM
  3. FIRST 'C'
  4. CRUCIAL INFO GATHERING
  5. DON'T ASK THIS
  6. HOW MANY HANDS?
  7. THE NATURE OF THE THING
  8. MOST IMPORTANT ASSET
  9. A MUST HAVE ATTITUDE
  10. FACTS-EVIDENCE AND
  11. AND STANDING
  12. FOUNDATION
  13. IS KING
  14. INTERIOR DESIGN

29 Clues: 4TH C • 3RD C • IS KING • RENDERER • FIRST 'C' • ONE IS A__ • FOUNDATION • AND STANDING • TYPE OF CLOSE • TYPE OF CLOSE • DESIGN PROGRAM • DON'T ASK THIS • HOW MANY HANDS? • BAD DISPOSITION • NOT A DECORATOR • INTERIOR DESIGN • DANCE OR GREETING • DISPELLS IGNORANCE • FACTS-EVIDENCE AND • NOT CUSTOMER FOCUS • TYPE OF QUESTIONING • MOST IMPORTANT ASSET • WEARING OTHERS SHOES • A MUST HAVE ATTITUDE • ...

Customer Service in Life Insurance 2023-06-07

Customer Service in Life Insurance crossword puzzle
Across
  1. Financial institutions generally offer intangible products; therefore, customers often ______ separate a company and the product they provide from the people providing the service.
  2. The first step in the 4-Step process for working with upset customers is to ______ the Customer’s Feelings
  3. _____ is often earned by providing a high degree of customer satisfaction and cultivating a relationship with the customer
  4. A conflict management approach that involves one person giving in to end the conflict
  5. American Family Life Insurance Company sends notification to Policy Owner’s of conversion privilege; this is an example of a _______ transaction
  6. Customer service in the financial services is consumed at the same time it is produced; this process is called _____ production and consumption
  7. _______ skills, also called soft skills, are the skills used to understand and interact with customers
Down
  1. It is NEVER okay to ______ a call
  2. A ______ is an amendment to an insurance policy that either expands or limits benefits
  3. The act of keeping the business of existing customers is referred to as customer _______
  4. A 1035 Exchange permits a ____ _____ exchange of certain cash value policies
  5. The ________ _______ of providing customer service are often not immediately realized
  6. A conflict management approach that involves intimidation to ‘scare’ someone to end conflict
  7. Joe Johnson purchases a new Universal Life policy with American Family Insurance and cancels his existing Whole Life policy; this is an example of an _______ replacement
  8. A _____-centric philosophy develops strategies and business systems with the customer in mind

15 Clues: It is NEVER okay to ______ a call • A 1035 Exchange permits a ____ _____ exchange of certain cash value policies • The ________ _______ of providing customer service are often not immediately realized • A conflict management approach that involves one person giving in to end the conflict • ...

Work: Units 3.3, 3.4 2022-04-23

Work: Units 3.3, 3.4 crossword puzzle
Across
  1. kokybė
  2. uždirbti
  3. savanoris
  4. žavus
  5. mokytis
  6. atsakingas
  7. pavyzdys
  8. išsilavinimas
  9. pareiga
  10. mokyti
  11. užsienyje
Down
  1. reikalaujantis daug pastangų
  2. aptarnavimas
  3. vyriausybė
  4. užsienio
  5. žemės ūkis
  6. pirkėjas
  7. fabrikas
  8. alga

19 Clues: alga • žavus • kokybė • mokyti • mokytis • pareiga • uždirbti • užsienio • pirkėjas • pavyzdys • fabrikas • savanoris • užsienyje • vyriausybė • žemės ūkis • atsakingas • aptarnavimas • išsilavinimas • reikalaujantis daug pastangų

Business vocab 2023-10-13

Business vocab crossword puzzle
Across
  1. Testing out a product or service before committing to a purchase.
  2. out When a product is sold out, the store has no more left.
  3. in full To pay the entire price of a product or service at once.
  4. To attempt to reach a fair agreement between the buyer and seller on terms and price.
  5. in bulk To buy large quantities of the same product.
  6. plan An arrangement to pay for something in a structured and scheduled manner.
  7. To buy something
  8. The person or company that buys something.
  9. The person that buys our products.
  10. the sale To successfully convince someone to make a purchase.
  11. The money that a business gives back to a customer for returning a product or canceling a service.
  12. Getting a great deal or discount on a purchase.
Down
  1. A company that sells products in large quantities to retailers.
  2. A potential customer who fits the compaby's target market and shows interest or is likely to show interest in the company's products or services.
  3. The person that buys our services.
  4. value for money A fair and worthwhile return on the amount spent.
  5. pitch A persuasive presentation to convince someone to buy your product or service.
  6. A store or business that sells products directly to customers.
  7. A company that provides another company with the products they will later sell to their customers.
  8. by installments The practice of paying for a purchase in smaller, regular amounts over a period of time.
  9. The person or company that sells something.
  10. of stock When a product is temporarily unavailable for purchase, it's out of stock.
  11. Providing a price estimate for a product or service.
  12. A document that shows the details and cost of a product or service.

24 Clues: To buy something • The person that buys our services. • The person that buys our products. • The person or company that buys something. • The person or company that sells something. • Getting a great deal or discount on a purchase. • in bulk To buy large quantities of the same product. • Providing a price estimate for a product or service. • ...

ITIL Take-aways 2021-10-01

ITIL Take-aways crossword puzzle
Across
  1. The term for a person who utilizes services.
  2. The term for a person who defines the requirements for a service and takes responsibility for the outcomes of service consumptions.
  3. This practice protects the production and other key environments.
  4. Once a root cause is identified, a Problem becomes this.
  5. Organizations and people, information and technology, partners and suppliers, and value streams and processes are collectively called the four _________ of service management.
  6. One of seven guiding principles that is “front and center!” Focus on ___________.
  7. This is the abbreviation for a documented agreement between a service provider and a customer.
  8. _____________ Management is the practice gets to the root cause of Incidents and takes action so they can be eliminated once and for all.
  9. ________ Management is the practice that focuses on the satisfaction level of key stakeholders and stakeholder groups.
  10. A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks.
  11. This is the name of CTS' service management initiative.
Down
  1. The component of value co-creation that refers to HOW the service performs.
  2. The Service Value _____ is a series of steps (process and procedures) an organization undertakes to create and deliver specific products and services to consumers.
  3. The component of value co-creation that refers to WHAT the service does.
  4. A set of specialized organizational capabilities for enabling value for customers in the form of services.
  5. _________ ________ Management is the practice that focuses on the people side of change.
  6. This practice holistically architects products and services.
  7. The Service Value _______ contains six key activities: Plan, improve, engage, obtain/build, design and transition, and deliver and support.
  8. ITIL is not a methodology; rather, it's a ________.
  9. A result for an end user, enabled by one or more outputs (products or services).
  10. This practice is IT for all users and is the coordination point for managing incidents and service requests.
  11. When implementing ITIL practices, the key word is this.
  12. In order for ITIL to be successful, personnel must think, act, and approach work differently. This requires a _____ change.
  13. The Service Value ________ describes how all the components and activities of the IT organization work together to enable value creation.
  14. __________ Management is the practice that is is all about fixing it fast!

25 Clues: The term for a person who utilizes services. • ITIL is not a methodology; rather, it's a ________. • When implementing ITIL practices, the key word is this. • This is the name of CTS' service management initiative. • Once a root cause is identified, a Problem becomes this. • This practice holistically architects products and services. • ...

CSS WORKSHOP 2024-05-23

CSS WORKSHOP crossword puzzle
Across
  1. DONT ____ THE CUSTOMER TO MAKE A DECISION
  2. SERVICES BEING PROVIDED BY BANK
  3. NEED ASSESSMENT FORM TO IDENTIFY CUSTOMER NEEDS
  4. REASON FOR CLIENT VISIT TO BRANCH
  5. SHOW GENUINE _____ IN CUSTOMER'S LIFE
  6. BEFORE MEETING THIS IS SOUGHT FROM CUSTOMER
  7. CLUES TO LOOK FOR TO IDENTIFY PROSPECTS
  8. OPEN ENDED & CLOSE ENDED
Down
  1. AN IMPORTANT NEED TO ENSURE DEPENDENTS SECURITY
  2. RELUCTANCE TO MEET OR BUY
  3. SELL THIS RATHER THAN PRODUCT FEATURES
  4. HAVING MEANINGFUL DISCUSSION WITH CUSTOMER
  5. DO THIS MORE THAN SPEAKING
  6. PROSPECT
  7. INCREASING ____ EXPECTANCY

15 Clues: PROSPECT • OPEN ENDED & CLOSE ENDED • RELUCTANCE TO MEET OR BUY • DO THIS MORE THAN SPEAKING • INCREASING ____ EXPECTANCY • SERVICES BEING PROVIDED BY BANK • REASON FOR CLIENT VISIT TO BRANCH • SHOW GENUINE _____ IN CUSTOMER'S LIFE • SELL THIS RATHER THAN PRODUCT FEATURES • CLUES TO LOOK FOR TO IDENTIFY PROSPECTS • DONT ____ THE CUSTOMER TO MAKE A DECISION • ...

Simple Beer Service 2016 NYC Submit Edition 2016-08-06

Simple Beer Service 2016 NYC Submit Edition crossword puzzle
Across
  1. Number objects under management by S3
  2. Eating Contest
  3. New Capability for Snowball
  4. Device that handles all traffic in and out of the EC2 network
  5. Enables 99.95% uptime for RDS
  6. Open-source project for stream processing, machine learning, and fast SQL
  7. Open-source data processing elephant
  8. Serverless EMR
  9. New capability for File Gateway
  10. Bezos’ Venture
  11. This customer accounts for 37% of peak download Internet traffic
  12. Building named after first Amazon customer
  13. Max table size for DynamoDB
  14. Has 13 different event sources
  15. Customer-supplied encryption material, in short
Down
  1. Place for contentment
  2. EC2 for Windows Server provides a dev platform deeply integrated with this
  3. Get your kicks on this Tier Zero service
  4. Fast, cloud powered business intelligence at a 1/10 the cost
  5. Coveted Icon
  6. Our CTO
  7. Upcoming workforce mobility management service
  8. How to move 100PB in a month
  9. Security is no ____ing matter
  10. Name of EC2’s dog
  11. First Kindle had this
  12. Stored in EBS or S3, it contains the OS and can include software and layers of your application
  13. Killer of Oracles
  14. AWS service that uses crowd sourcing, in short

29 Clues: Our CTO • Coveted Icon • Eating Contest • Serverless EMR • Bezos’ Venture • Name of EC2’s dog • Killer of Oracles • Place for contentment • First Kindle had this • New Capability for Snowball • Max table size for DynamoDB • How to move 100PB in a month • Security is no ____ing matter • Enables 99.95% uptime for RDS • Has 13 different event sources • New capability for File Gateway • ...

Work: Units 3.3, 3.4 2022-04-23

Work: Units 3.3, 3.4 crossword puzzle
Across
  1. pavyzdys
  2. reikalaujantis daug pastangų
  3. žemės ūkis
  4. mokyti
  5. fabrikas
  6. pirkėjas
  7. žavus
  8. alga
  9. pareiga
  10. savanoris
Down
  1. aptarnavimas
  2. išsilavinimas
  3. vyriausybė
  4. užsienio
  5. kokybė
  6. uždirbti
  7. atsakingas
  8. užsienyje
  9. mokytis

19 Clues: alga • žavus • mokyti • kokybė • mokytis • pareiga • pavyzdys • fabrikas • užsienio • pirkėjas • uždirbti • užsienyje • savanoris • vyriausybė • žemės ūkis • atsakingas • aptarnavimas • išsilavinimas • reikalaujantis daug pastangų

SAP Terms MOD 2 2016-07-21

SAP Terms MOD 2 crossword puzzle
Across
  1. Back office
  2. A single unit that is supplied with gas service
  3. Business partner
  4. Business Agreement
  5. Another name for a meter
  6. Contains the billing information related to a service type
  7. A service we provide to customers
Down
  1. Front office
  2. Order you place when a customer calls and says they smell gas
  3. Webpage used to open SAP program
  4. An agreement between the customer and the company to provide gas service

11 Clues: Back office • Front office • Business partner • Business Agreement • Another name for a meter • Webpage used to open SAP program • A service we provide to customers • A single unit that is supplied with gas service • Contains the billing information related to a service type • Order you place when a customer calls and says they smell gas • ...

DMSM Chp 1 Mkt Strategies 2023-08-30

DMSM Chp 1 Mkt Strategies crossword puzzle
Across
  1. Customer __________: A range of activities to assist customers in resolving issues; involves the goals of promoting customer satisfaction
  2. 1/4 4Ps of marketing; refers to the actual product or service a company offers
  3. Process of communicating with potential customers to promote a product or service
  4. customer ________: Marketing strategy focused on getting customers to support the brand or product
  5. 1/4 4Ps of marketing; the cost of a product or service a company offers
  6. Path the product or service purchased travels from the company to the consumer
  7. Call to ________ (CTA): Statement or phrase that encourages audience response
  8. The difference between a company's revenue and its costs; Revenue - Costs = Margin
  9. Web _____________: the collection, reporting, and examination of actions taken on a website
  10. Consumers' level of recognition of a company's product, service, or brand
  11. Process of promoting a product in a retail environment, including the visual display in stores
  12. Department responsible for selling products or services to customers and meeting the customers sales goals
  13. Media ____________: Process of determining the most effective approach to advertise a product or service
  14. ______________group: Diverse groups of consumers participating in guided discussions to better understand customer perception of a particular product or service
Down
  1. What is communicated to and perceived by an audience; can be verbal, written, and non-verbal
  2. 1/4 P's of marketing, refers to the messaging and communication channels marketers use to generate awareness, interest, engagement, and excitement about products or services.
  3. Public __________ (PR): Efforts made by a company to shape the way audiences perceive the company; how a brand is seen by the public (public image) can have an effect of the brand's actions
  4. _________ markets: A selected group of consumers, often in a common geographic location, introduced to a product, service, or messaging strategy before a full-scale marketing plan is launched
  5. ____________planning: Process of arranging trade shows, conventions, meetings, etc. that meet determined goals, messages, or purposes
  6. How businesses communicate with audiences
  7. 1/4 P's of marketing, refers to where the product is sold and delivered to customers
  8. distinctive name, words, design, logo, mark, or a combination of these elements that create company or product identity &separate competitors
  9. Process of communicating a company's value to its customers
  10. Sales _______: Short-term activity that provides incentives to potential customers and that is intended to help increase sales or create awareness for a product or service
  11. ______________ audience (target markets): Identified groups of customers most likely to purchase your product or service
  12. ____________: Process of creating and maintaining the identity of a brand.
  13. Marketing _____________: Process of gathering and analyzing information of customers' needs and preferences

27 Clues: How businesses communicate with audiences • Process of communicating a company's value to its customers • 1/4 4Ps of marketing; the cost of a product or service a company offers • Consumers' level of recognition of a company's product, service, or brand • ____________: Process of creating and maintaining the identity of a brand. • ...

ICS Review 2022-06-08

ICS Review crossword puzzle
Across
  1. how guests want to feel
  2. guest contacts with your service
  3. the sum of beliefs and values in a company
  4. exhange where guests get more than they expected
  5. examples of what guests think will happen at a business
  6. your goal for customer expectations
  7. something you can tough and feel
  8. nonverbal communication focused on how you say something
  9. question type for starting conversations with guests
  10. type of guest with high sociability and low dominance
Down
  1. non-verbal communication with your eyes
  2. the emotional work of our industry
  3. something you cannot touch
  4. the "H" in HEARD
  5. online reviews that convince people to buy are an example of this
  6. remarkable service attribute focused on doing things well with less time and effort
  7. any interaction between company representative and guest
  8. the physical work of our industry
  9. type of customer with high dominance and low sociability
  10. communication not using words

20 Clues: the "H" in HEARD • how guests want to feel • something you cannot touch • communication not using words • guest contacts with your service • something you can tough and feel • the physical work of our industry • the emotional work of our industry • your goal for customer expectations • non-verbal communication with your eyes • the sum of beliefs and values in a company • ...

Customer Care & Cap Metro 2024-10-02

Customer Care & Cap Metro crossword puzzle
Across
  1. Buys a product or service
  2. Twitter or Facebook
  3. General character or attitude of a situation
  4. Open-ended that encourages more in-depth thinking
  5. Oversees a person or activity
  6. Affordable fare to low-income riders
  7. Within one's power
  8. Used to convey meaning, tone, and actions
  9. door-to-door shared-ride service
  10. Itinerary to move from place to another
  11. Work done by a group of acting together
  12. Allegiance
Down
  1. Increase in the intensity or seriousness
  2. Dutifully firm
  3. Ability to concentrate on what someone is saying
  4. Content
  5. Habit of calm behavior
  6. To understand and share the feelings of another
  7. CapMetro fare medium
  8. Customer Comment Report
  9. General character or attitude of a situation
  10. Showing intense and eager enjoyment
  11. Recover quickly
  12. Event that happens during spring summer fall
  13. Measure of performance
  14. Goes into effect after your third trip
  15. Feeling or showing deference
  16. Having insight
  17. Provides real-time schedules
  18. On-demand service

30 Clues: Content • Allegiance • Dutifully firm • Having insight • Recover quickly • On-demand service • Within one's power • Twitter or Facebook • CapMetro fare medium • Habit of calm behavior • Measure of performance • Customer Comment Report • Buys a product or service • Feeling or showing deference • Provides real-time schedules • Oversees a person or activity • door-to-door shared-ride service • ...

CUSTOMER SERVICE WEEK 2021-10-08

CUSTOMER SERVICE WEEK crossword puzzle
Across
  1. SOMETHING OF VALUE
  2. PLACEMENT OF CAPITAL IN EXPECTATION
  3. FIRST REGIONAL STAFF
  4. PROVIDING ASSISTANCE
  5. SEVEN DAYS
Down
  1. A TRADABLE FINANCIAL ASSET
  2. UNITED CAPITAL PATRON
  3. PUTTING INTO EFFECT
  4. FUNCTION OF A TRUSTEE
  5. MANAGEMENT OF MONEY AND OTHER ASSETS
  6. GROUP OF PEOPLE

11 Clues: SEVEN DAYS • GROUP OF PEOPLE • SOMETHING OF VALUE • PUTTING INTO EFFECT • FIRST REGIONAL STAFF • PROVIDING ASSISTANCE • UNITED CAPITAL PATRON • FUNCTION OF A TRUSTEE • A TRADABLE FINANCIAL ASSET • PLACEMENT OF CAPITAL IN EXPECTATION • MANAGEMENT OF MONEY AND OTHER ASSETS

Criss-cross Puzzle 2025-02-16

Criss-cross Puzzle crossword puzzle
Across
  1. aims to build a positive relationship between the company and the public
  2. considered the simplest pricing method
  3. the middlemen that are positioned between the manufacturers and customers
  4. an activity that provides customers with a direct motivation to buy a product or service
  5. a form of intangible products offered to consumers
  6. to sell optional or accessory products to their main product
  7. low-cost item that should take the least amount of work on the buyer's part to pick and acquire
  8. combines several products and offers the bundle at a reduced price
  9. private individuals or companies facilitating the selling of a good or service
  10. used to engage customers, communicate customer value, and build customer relationships
  11. involves making a product available in as many locations as possible
  12. refers to all operations to make the product or service known to the target market
  13. the only element in the marketing mix that generates revenue
Down
  1. viewed as one of the most popular forms of promotion
  2. combines different promotional tools to engage, communicate, and build customer relationships
  3. a form of promotion wherein companies utilize face-to-face communication between their salespeople and the possible target consumer
  4. buy goods in bulk from the producer and then sell them to retailers in smaller quantities
  5. the last intermediaries linking the supply chain that leads to the consumers
  6. the process of estimating the worth of a product or service
  7. sets the price steps in a product line based on cost differences, customer evaluations, and competitors' prices
  8. involves making a product available in as many locations as possible
  9. refers to how the product will reach the customers
  10. refers to the goods or services being offered by the business
  11. based on the costs for producing, distributing, and selling the product or service with a reasonable return for the company's investment and risks
  12. work like a wholesaler but do not associate with the producer

25 Clues: considered the simplest pricing method • a form of intangible products offered to consumers • refers to how the product will reach the customers • viewed as one of the most popular forms of promotion • the process of estimating the worth of a product or service • to sell optional or accessory products to their main product • ...

Selling Vocabulary Crossword 2022-02-08

Selling Vocabulary Crossword crossword puzzle
Across
  1. A method of answering objection by bringing the objection back to the customer as a selling point.
  2. When a sales ask previous customers for name of potential customers.
  3. Any form of direct contact between a salesperson and a customer.
  4. selling, sell (a different product or service) to an existing customer.
  5. A recommendation of another person who might buy the product being sold.
  6. To make up for shortcomings or a feeling of inferiority by exaggerating good qualities.
  7. A reason a customer buys a product.
  8. Selling additional goods or services to the customer.
  9. Expressing oneself without the use of words, such as with facial expression, eye movement, and hand motions.
  10. A question that requires more than a yes or no answer and requires respondents to construct their own response.
  11. Matching the characteristics of a product to a customer's needs and wants.
  12. To express the same message in different words.
  13. A specialized vocabulary used by member of a particular group.
  14. Ideas or actions intended to deal with a problem or situation.
Down
  1. is a denial of a falsehood or misconception where you want to leave no doubt in your response.
  2. A system that involves finding customer and keeping them satisfied.
  3. Advantage or personal satisfaction a customer will get from a good or service.
  4. The process of locating as many potential customers as possible without checking leads beforehand.
  5. Basic, physical, or extended attribute of a product or product line.
  6. Obtaining positive agreement from a customer to buy.
  7. A feeling of sympathetic and mutual understanding.
  8. Recommending a different product that would still satisfy the customer's needs.
  9. A concern, hesitation, double, complaint, or other reason a customer has for not making a purchase.
  10. A reason given when a customer has no intention of buying in retails situations.
  11. A sales lead, a potential customer.
  12. Things customers say or do to indicate a readiness to buy
  13. A technique of overcoming objects by permitting the salesperson to acknowledge objects as valid, yet still offset them with other features and benefits.
  14. try to convince (a customer) to purchase something additional or at a higher cost.
  15. Method, A technique that involves using another customer or neutral person who can give a testimonial about the product.
  16. close, An initial effort to close a sale.

30 Clues: A reason a customer buys a product. • A sales lead, a potential customer. • close, An initial effort to close a sale. • To express the same message in different words. • A feeling of sympathetic and mutual understanding. • Obtaining positive agreement from a customer to buy. • Selling additional goods or services to the customer. • ...

business essentials 2023-05-23

business essentials crossword puzzle
Across
  1. patronage
  2. accounting
  3. customer loyalty
  4. assets
  5. main memory
  6. profit cloud storage
  7. bullying
Down
  1. engines hardware
  2. personal selling
  3. entry-level
  4. profit inventory
  5. customer service

12 Clues: assets • bullying • patronage • accounting • entry-level • main memory • engines hardware • personal selling • customer loyalty • customer service • profit inventory • profit cloud storage

Customer Service week fun! 2022-10-17

Customer Service week fun! crossword puzzle
Across
  1. The Gradebook scores do not appear in the Connect Gradebook until after the what
  2. The 14-day courtesy access countdown starts when how many students register in a week regardless of whether they use Courtesy Access
  3. For MH Campus Classic Escalations, the User Context Details is required, please let me know what article # we can refer to
  4. How many siblings does Kim Kessler have (whole siblings, no half)
  5. If you incorrectly escalate a Jira ticket, you can move it in Jira by selecting More and then what?
  6. What 2 days are Kim’s scheduled days off____&______
  7. Where do agents go to request a day off (PTO, vacation, VTO)
  8. For know issues, we usually assign what type of case to show they issues are related
  9. What 2 days are Niki’s scheduled days off____&______?
Down
  1. When out of adherence for any reason, who should you email(no underscores needed) ______@mheducation.com
  2. Per article: 26979. What school requested that the Buy Online option be disabled for all titles. Students must purchase an access code from the school bookstore
  3. What article should agents be following for “unresponsive chats
  4. What is the e-mail address agents use when calling off for the day_______@mheducation.com(no underscores needed
  5. How many training waves have we had so far since we started our 1st wave in Nov 2020
  6. Who do agents call to report power, internet outages
  7. What 2 days are Erica’s scheduled days off____&______
  8. What is the name of Kim’s adored lovable cat(lol)

17 Clues: What is the name of Kim’s adored lovable cat(lol) • What 2 days are Kim’s scheduled days off____&______ • Who do agents call to report power, internet outages • What 2 days are Erica’s scheduled days off____&______ • What 2 days are Niki’s scheduled days off____&______? • Where do agents go to request a day off (PTO, vacation, VTO) • ...

USLS Customer Service Week 2024-10-09

USLS Customer Service Week crossword puzzle
Across
  1. Coverage Included in DEFDEN Products, not included in Legacy.
  2. Protection against lawsuits in self-defense cases
  3. Part of a gun that holds ammunition (not a clip... LOL)
  4. State where stand your ground law originated
  5. The internal diameter of a firearm’s barrel, typically measured in inches or millimeters.
  6. Our most popular plan
  7. Legal _____ for Self ______
  8. Describes weapons or force that are intended to incapacitate rather than kill
Down
  1. Our Most Comprehensive Plan
  2. Headquarters Street
  3. Short-range firearm for self-defense
  4. Residence/Home Coverage
  5. Doctrine allowing use of force to defend one's home
  6. USLS Mascot
  7. Right to carry a weapon openly
  8. Like Having an Attorney on Speed Dial

16 Clues: USLS Mascot • Headquarters Street • Our most popular plan • Residence/Home Coverage • Our Most Comprehensive Plan • Legal _____ for Self ______ • Right to carry a weapon openly • Short-range firearm for self-defense • Like Having an Attorney on Speed Dial • State where stand your ground law originated • Protection against lawsuits in self-defense cases • ...

What You Learned This Year 2017-08-17

What You Learned This Year crossword puzzle
Across
  1. This word is used to describe the "C" personality in the DISC profile.
  2. a Federally protected leave for up to 12 weeks.
  3. This word is used to describe the "S" personality in the DISC profile.
  4. The second most important of the four customer service philosophy words.
  5. This word is used to describe the "I" personality in the DISC profile.
Down
  1. This word is used to describe the "D" personality in the DISC profile.
  2. The computer based training system used at The Highlands.
  3. This customer service philosophy word is never more important than the other.
  4. Also known as the 3rd customer service philosophy word, involving the senses.
  5. The most important part of the four customer service philosophy words.
  6. The new health insurance administrator for our Health System.

11 Clues: a Federally protected leave for up to 12 weeks. • The computer based training system used at The Highlands. • The new health insurance administrator for our Health System. • This word is used to describe the "D" personality in the DISC profile. • This word is used to describe the "C" personality in the DISC profile. • ...

Unit 5 Mid-term Test Review TOOL 2024-01-04

Unit 5 Mid-term Test Review TOOL crossword puzzle
Across
  1. used when the buying signal is strong
  2. vocabulary used with industrial buyers
  3. reinforce a customer’s buying decision
  4. helpful for future sales
  5. companies in touch with customers via Facebook and Twitter
  6. product or service offered, how much, at what price
  7. gather information about customers and advise on products suited to need
  8. help customers make satisfying buying decisions with ongoing relationship
  9. offering a customer a payment plan for a purchase
  10. How might a customer feel if you asked several questions in a row?
  11. to analyze what has occurred
  12. suggesting related merchandise
Down
  1. phone solicitation to make a sale
  2. words that average customers can understand
  3. sales exchanges between two or more companies
  4. a neutral person or previous customer
  5. Lee works in the men’s clothing department of a large department store. He notices a regular customer inspecting an elegant suit. As he approaches the customer, he says, “Good morning, Mr. Rivers. How may I help you this morning?” What method of initial approach is Lee using?
  6. to restate the meaning of a statement
  7. objection returned as a selling point
  8. a first attempt to get a customer’s agreement to buy
  9. objection based on misinformation
  10. In an organizational sales situation, when are the customers’ needs usually determined?
  11. a personal characteristic that allows for successful a sale in the future
  12. encouraging a customer to decide between two items
  13. When a retail salesperson approaches a customer and asks, “Are you looking for a children’s jacket?” the salesperson is using the ____________________ approach method.
  14. Questions that require more than a “yes” or “no” answer are called ____________________ questions.
  15. As part of training, some salespeople _______________ more experienced salespeople before actually selling.
  16. During which step of the sale should you learn what the retail customer is looking for in a good or service?
  17. How should a salesperson approach a customer who is in a hurry?
  18. recommending a different product

30 Clues: helpful for future sales • to analyze what has occurred • suggesting related merchandise • recommending a different product • phone solicitation to make a sale • objection based on misinformation • used when the buying signal is strong • a neutral person or previous customer • to restate the meaning of a statement • objection returned as a selling point • ...

JT New Hire 2019-01-04

JT New Hire crossword puzzle
Across
  1. Not iOS
  2. Customer Support Tool
  3. ------- on the customer
  4. Area to locate Methods and Procedures
  5. Customer service model
  6. Electrostatic discharge
Down
  1. Review Network issues
  2. Promoter Score
  3. Used to check out loaners
  4. Ticket system
  5. Time Keeping
  6. Asurion training site

12 Clues: Not iOS • Time Keeping • Ticket system • Promoter Score • Review Network issues • Customer Support Tool • Asurion training site • Customer service model • ------- on the customer • Electrostatic discharge • Used to check out loaners • Area to locate Methods and Procedures

PNC Crossword 2022-05-18

PNC Crossword crossword puzzle
Across
  1. this should be completed after KYC on every call to avoid risk
  2. list of skill that a particular role requires you to have
  3. being a brand ambassador for PNC
  4. this model should be used on every call to achieve quality
  5. when a customer is upset about a product service policy or procedure
  6. reward/recognition program
  7. this monitors your availability, breaks, lunches
  8. system used to file complaints, refunds, RTP etc
  9. Feature to help avoid an Overdraft fee with another acct
  10. the first 15 min of your shift
Down
  1. who to contact about questions on a policy/procedure
  2. this is provided to customer by a consultant when enrolling with OLB
  3. talk time, ACW and hold time; how efficient we are
  4. happens twice a month to discuss performance with TL
  5. payment service usually instant but can be 3 days
  6. when there is nothing additional that can be done and customer is upset
  7. this shows your progress MTD results
  8. when further research is needed on an account
  9. customer challenging a transaction/charge

19 Clues: reward/recognition program • the first 15 min of your shift • being a brand ambassador for PNC • this shows your progress MTD results • customer challenging a transaction/charge • when further research is needed on an account • this monitors your availability, breaks, lunches • system used to file complaints, refunds, RTP etc • ...

Customer Service Crossword Puzzle 2014-08-26

Customer Service Crossword Puzzle crossword puzzle
Across
  1. our __ are done only when the customer's needs are met.
  2. the foundation of our culture,these five items govern our decisions,define how we conduct business
  3. we will actively communicate with our customers and vendors and set clear___.
  4. Glenn talked about what this means to Progressive in one of his 2 minutes video
  5. customers tell us how important it is for us to make the claims process
  6. our way to measure customer service satisfaction.
  7. these___"customers" are your peers.
  8. we should always focus on delivering this level of service every time with every interaction
  9. we must ___ finding ways to make the claims process easy for our customers.
Down
  1. we will___ our customers as individual.
  2. we want customers to have ___ in us and their decision to choose Progressive for their insurance needs
  3. we will ___ to what our customers tell us.
  4. we'll be ___ for our policyholders.
  5. once you have identified time wasters, you should do this to them
  6. we adhere to high ethical standards,provide timely,accurate and complete financial reporting,encourage disclosing bad news and welcome disagreement.
  7. we should show that we do this for our customers.

16 Clues: we'll be ___ for our policyholders. • these___"customers" are your peers. • we will___ our customers as individual. • we will ___ to what our customers tell us. • our way to measure customer service satisfaction. • we should show that we do this for our customers. • our __ are done only when the customer's needs are met. • ...

National Customer Service week 2022-09-19

National Customer Service week crossword puzzle
Across
  1. Put yourself in your customer's _____.
  2. Remember:_____ are always right.
  3. We're proud to have you on our customer service ____!!!
  4. Customer appreciate it when you go ____ and beyond to help them.
  5. Read details back to customers to be ____ you've got them right.
  6. Always try your ____ to solve customer problems.
  7. Coworkers and customers both deserve your _____.
  8. Stressed at work? Take a few deep___.
Down
  1. Positive word of ____ is a great way to bring in new customers.
  2. Don't be distracted-stay ____ on your customer.
  3. Keep a ____ in your voice
  4. Being a good _____ is an important aspect of communicating with customers.
  5. When customers return again and again, you've earned their ____.
  6. ____ impression are important. Be polite to customers no matter what.
  7. Go the extra ___ for your customers.
  8. Have _____ for customer shows you care. (Hint: Rhymes with sympathy)

16 Clues: Keep a ____ in your voice • Remember:_____ are always right. • Go the extra ___ for your customers. • Stressed at work? Take a few deep___. • Put yourself in your customer's _____. • Don't be distracted-stay ____ on your customer. • Always try your ____ to solve customer problems. • Coworkers and customers both deserve your _____. • ...

Things You Should Know 2022-08-09

Things You Should Know crossword puzzle
Across
  1. Grumpy Bear (Roll off)
  2. customer service bible
  3. Office Manager
  4. Preferred pricing $15.35/month
  5. customer gets a free month if they pay
  6. Must be wrapped in plastic
  7. used for household cleanout
  8. Operations Specialist
Down
  1. If customer needs certificate of insurance you email
  2. Sales Rep for 80027
  3. Central RL Dispatch
  4. South Dispatch
  5. Central Resi Dispatch
  6. North Dispatch
  7. ISR for Broker Vivage

15 Clues: Office Manager • South Dispatch • North Dispatch • Sales Rep for 80027 • Central RL Dispatch • Central Resi Dispatch • ISR for Broker Vivage • Operations Specialist • Grumpy Bear (Roll off) • customer service bible • Must be wrapped in plastic • used for household cleanout • Preferred pricing $15.35/month • customer gets a free month if they pay • ...

Turning Negatives into Positives 2016-08-26

Turning Negatives into Positives crossword puzzle
Across
  1. The opposite of won't
  2. What does the ‘P’ in NPS stand for
  3. You can use our Telephone Banking _______ to make international transfers
  4. Putting the _____ first
  5. I ___ certainly find that out for you
  6. We strive to offer _____ customer service
  7. _____ for your time today
  8. Let me see whether I can ____ you with that
  9. Best _____ for customers
Down
  1. Don't _____, I can sort that problem out for you
  2. Service with a _____
  3. The survey we ask customers to complete
  4. I hope you've had a ________ experience with me today
  5. Always look at the positives, not the ________s
  6. If we have a problem, we should find the _____

15 Clues: Service with a _____ • The opposite of won't • Putting the _____ first • Best _____ for customers • _____ for your time today • What does the ‘P’ in NPS stand for • I ___ certainly find that out for you • The survey we ask customers to complete • We strive to offer _____ customer service • Let me see whether I can ____ you with that • ...

The ExtraCare Experience Foundation (Gober Method) Crossword 2015-11-12

The ExtraCare Experience Foundation (Gober Method) Crossword crossword puzzle
Across
  1. No ___________ statements helps you when discussing a customer with a colleague, or transferring a call, so you do not infect your colleague with your negative or derogatory opinions about the customer (11)
  2. A question that you can ask your customers and colleagues at the end of a conversation to show you are totally committed to helping them is; “is there ________ ____ I can help you with or do for you?” (8) (4)
  3. The way to move out of being ‘in the Red’, in Circle 3 of the Responsibility and Choice Circles™ is to ______ and Control your response to the situation (6)
  4. The all-important, final phase of a conversation or written document (4) (2)
  5. Reach agreement / satisfaction / ____________ with the next step(s) is the second step when wrapping up a conversation with a customer ensuring, they are happy with the action plan (10)
  6. There is a certain state of mind or ‘mind-set’ which enables you to work successfully to deliver outstanding service to customers. This is called the _______ Excel Mind-set™ (7)
  7. The Positive 1st Response™ template that keeps you calm and confident when responding to a complaint or criticism (4) (4) (5)
  8. Explaining what you’re doing whilst doing it to avoid long gaps and silences is called a _________ Commentary (7)
  9. The second piece of the Service Excel Mind-set™ is to be __________not Pessimistic (10)
  10. The desired 1st response to all requests, questions, complaints & criticisms that we receive from customer and colleagues (8)
  11. The strategy you can use before losing your patience, to involve another service-giver or when you are feeling unsure or overwhelmed is the ____ ___, Handover, Ask for Help Strategy™ (4) (3)
  12. The ______________ & Choice Circles™ is a key strategy for staying ‘in the Black’ (14)
  13. Getting agreement on the ____ _____ is the first step when wrapping up a conversation with a customer, ensuring you are both clear on the action plan and what will happen next using Time Speak™ (4) (5)
  14. The Service-giving Circle is made up of two parts. The ________ side and the Technical side (6)
  15. When you’re in circle 1 of the Responsibility and Choice Circles™ you are focused on what you ___ __ (3) (2)
  16. “Let me see how I can help you…”, “I would be happy to check that for you” are all example of responses you could give when your answer to a request or question is ___ ____or Maybe (3) (4)
  17. The key message of the Star Thrower story is “I can make a ____________” . This is reflected in the fourth and final piece of the Service Excel Mind-set™ (10)
  18. When you’re in Circle 2 of the Responsibility and Choice Circles™, you are focused on who or what you can _________ (9)
  19. The two words which we avoid using are ____’_ & unfortunately (4)
Down
  1. “I’ll contact the supplier and then call you back this afternoon between 2pm and 3pm.” is an example of _______ Speak™ (4)
  2. A complaint is real ____ is the third piece of the Service Excel Mind-set™ (4)
  3. A thoughtful, high-impact statement at the end of a conversation that demonstrates that you have been listening and sincerely care about the customer (11) (5)
  4. In order to give excellent customer service, the best place to be emotionally and behaviourally, is ‘in the __________’ on the Gober Red / Black Continuum™ (5)
  5. Use ___________ 1 > 2 > 3 to construct a Positive 1st Response™ when you must deliver disappointing, potentially upsetting or negative information (8)
  6. You ask the customer for their ____ before requesting technical information or numbers (4)
  7. “Certainly, I’d be delighted to”, “Of Course”, “that would be easy “ to do are all example of responses you could give when your answer to a request or question is _____ (3)
  8. An explanation of what you are going to do, and possibly why, just before you start (7)
  9. Repeat ___ information to ensure accuracy and reassure the customer (3)
  10. The words ‘can’t’ and ‘unfortunately’, when used, create ____________ for the customer (10)
  11. Reports Updates to keep the customer informed as to what is happening and why (8) (7)
  12. You use __________Customer Recognition™ to show you remember the customer or something unique or important about their situation (10)
  13. Explaining the sequence of upcoming steps, actions, events, timeframes, people involved, possible problems or solutions for your customers so that they understand what to expect is described as _____________ (13)
  14. The very first thing to do with a customer whether face-to-face, in writing or on the telephone is your ________ (8)
  15. In wrapping up a conversation, be sure to Exchange _________ Information & give a Team Endorsement (7)

34 Clues: The two words which we avoid using are ____’_ & unfortunately (4) • Repeat ___ information to ensure accuracy and reassure the customer (3) • The all-important, final phase of a conversation or written document (4) (2) • A complaint is real ____ is the third piece of the Service Excel Mind-set™ (4) • ...

Operations Crossword 2021-10-21

Operations Crossword crossword puzzle
Across
  1. Where quality is checked throughout the production process.
  2. The person who buys the product or service.
  3. The person who uses the product or service.
  4. A product that meets or exceeds customer expectations.
  5. Where the standard of a product is checked at the end of the production process.
  6. The experience the customer gets when purchasing a good or service.
  7. An approach to production that focuses on minimising waste
  8. The sector of industry responsible for providing services.
  9. A measure of the number of goods or services that are sold.
  10. A financial measure of sales.
  11. Something we must have to survive.
Down
  1. The movement of goods, services, information and money throughout the production process.
  2. Involves selecting suppliers and establishing payment terms.
  3. The sector of industry responsible for transforming raw materials into finished products.
  4. A method of production where a product is made to meet the exact requirements of the customer.
  5. An approach to quality where everyone is focused on preventing errors and ensuring quality at each stage of production.
  6. The process of turning inputs into finished products.
  7. A method of production where items move continuously from one stage to the next.
  8. Extra stock is produced and kept to fulfil additional demand or to protect against late deliveries.
  9. The sector of industry responsible for extracting or producing raw materials.
  10. All the businesses and activities involved in providing a business with the materials and resources needed to create a good for sale.
  11. Stock is only ordered to meet customer orders.
  12. Focusing on continuously improving production in a series of small steps.
  13. A desirable but not essential item.

24 Clues: A financial measure of sales. • Something we must have to survive. • A desirable but not essential item. • The person who buys the product or service. • The person who uses the product or service. • Stock is only ordered to meet customer orders. • The process of turning inputs into finished products. • A product that meets or exceeds customer expectations. • ...

Priority Assistance 2022-04-19

Priority Assistance crossword puzzle
Across
  1. Priority Assistance is a ____ service offered to certain customers.
  2. Priority Assistance is identified with a special _____ on IPS and GIS.
  3. Water-dependent sites can be notified of water ________.
  4. Customers or nominated parties fill out a form for Priority Assistance, found on Watercare's _______.
  5. A water-dependent site will have a ______ alert loaded on IPS.
  6. Priority Assistance offers support to customers with _______________.
  7. The best way to connect with any customer, including a Priority Assistance customer, is by _________ to understand their unique situations.
  8. A Priority Assistance customer will have a ______ alert loaded on IPS.
  9. For visually impaired customers, one of the services offered is a free _______ check.
  10. The ____________ team will manage the Priority Assistance emails, and loading these alerts.
Down
  1. The colour of the alert on GIS is _______.
  2. For hearing impaired customers, support in the form of our online ____ function, is available.
  3. Certain Priority Assistance customers can nominate a member of their _____ or a friend, to be authorised on their account.
  4. It's important to always update and read _____ on IPS, to gather all information, including customer limitations.
  5. For change of _________, the customer should be contacted to find out if the alert should be moved to a new address.
  6. Support for customers with long-term health issues, restricted mobility or disability, fall under the _______ conditions category of Priority Assistance.
  7. The service ensures we reach our customers in a supportive and ___________ way.
  8. Our team will work to let customers know if they've been approved for Priority Assistance within ___ working days.
  9. ______ readers read out invoice details for hearing impaired customers.
  10. The service includes support for people who are visually and _______ impaired.

20 Clues: The colour of the alert on GIS is _______. • Water-dependent sites can be notified of water ________. • A water-dependent site will have a ______ alert loaded on IPS. • Priority Assistance is a ____ service offered to certain customers. • Priority Assistance offers support to customers with _______________. • ...

4 tema 2021-10-18

4 tema crossword puzzle
Across
  1. stalas
  2. išmetamas
  3. aptarnavimas
  4. klientas
  5. šakutė
  6. padavėjas
  7. restoranas
  8. šviežias
Down
  1. daržovė
  2. peilis
  3. virėjas
  4. žiūrėti
  5. vaisius
  6. šiukšlės
  7. rašyti
  8. padėklas
  9. užsakyti

17 Clues: stalas • peilis • šakutė • rašyti • daržovė • virėjas • žiūrėti • vaisius • šiukšlės • klientas • padėklas • užsakyti • šviežias • išmetamas • padavėjas • restoranas • aptarnavimas

Hospitality Chapters 1 and 2 2024-08-27

Hospitality Chapters 1 and 2 crossword puzzle
Across
  1. _______________of house employees are employees whose work rarely involves interaction with customers.
  2. is a customer who purchases products or services from a hospitality business
  3. an activity that is done for another person
  4. any activity that people do for rest, relaxation, and enjoyment
  5. the person who owns the chain and the brand
  6. An organization for students with an interest in a career area, such as hospitality or business
  7. the person who buys the right to use the brand
  8. is a place to sleep for one or more nights
  9. the______ industry consists of businesses that organize and promote travel for business, leisure, and other purposes
  10. the ________industry consists of businesses that physically move travelers from one place to another
  11. meeting the needs of guests with kindness and goodwill
  12. an interaction between a customer and a staff member is called a service ___________
Down
  1. the industry that consists of businesses that prepare food and beverages for customers
  2. another word for 'place to sleep'
  3. the process of meeting people in your professions
  4. Customer___________is the positive feeling customers have about a business that meets their needs.
  5. a business that has more than one establishment under the same name and the same ownership
  6. the right to do business using the brand and products of another business
  7. _________of house employees are employees whose main function is to interact with customers
  8. _________service in a hospitality business is the total customer experience with that business
  9. ___________service is service that meets or exceeds customer expectations
  10. the ability to pus yourself in someone else's shoes and know how that person feels
  11. a _______ association is a group of people organized to improve themselves, their professions, and their industry.

23 Clues: another word for 'place to sleep' • is a place to sleep for one or more nights • an activity that is done for another person • the person who owns the chain and the brand • the person who buys the right to use the brand • the process of meeting people in your professions • meeting the needs of guests with kindness and goodwill • ...

Marketing Chapter 12 2021-10-29

Marketing Chapter 12 crossword puzzle
Across
  1. benefits the advantages or personal satisfaction a customer will get from a good or service
  2. to business selling May take place in a manufacturer's or wholesaler's showroom or a customer's place of business.
  3. The preparation for the face-to-face encounter with potential customers.
  4. a lead to a potential customer
  5. motive A feeling experienced by a customer through association with a product.
  6. Approach A retail approach method in which the salesperson welcomes the customer to the store.
  7. the names of other people who might buy the product
  8. Approach A way to approach a customer that focuses on making a comment or asking questions about a product in which the customer shows interest.
  9. decision making The process used when a person needs little information about a product to make a decision because he or she buys it regularly.
  10. decision making used when there has been little to no previous experience with an item. Item is expensive and not purchased often.
Down
  1. Selling Any form of direct contact between a salesperson and a customer.
  2. using the telephone to sell directly to customers
  3. motive A conscious, logical reason for a purchase
  4. features May be basic, physical, or extended attributes of the product or purchase.
  5. selling Matching the characteristics of a product to a customer's needs and wants
  6. canvassing Potential customers are selected at random, such as by going door-to-door or selecting names from a telephone directory.
  7. decision making used when a person buys goods and services that he or she has purchased before but not regularly
  8. approach the salesperson asks the customer if he or she needs assistance

18 Clues: a lead to a potential customer • using the telephone to sell directly to customers • motive A conscious, logical reason for a purchase • the names of other people who might buy the product • Selling Any form of direct contact between a salesperson and a customer. • The preparation for the face-to-face encounter with potential customers. • ...

culture page 4 2020-07-05

culture page 4 crossword puzzle
Across
  1. bélyeg
  2. arckép
  3. cikk (áruféle)
  4. szállít
  5. postai
  6. közönség
  7. királyi
  8. visszautasít
  9. valahogyan
  10. bevezetés
  11. függ valamitől
  12. örül
  13. elfogad
Down
  1. csomag
  2. nemzeti, országos
  3. elérhető
  4. észrevesz
  5. szolgáltatás
  6. vásárló
  7. előre
  8. sarok

21 Clues: örül • előre • sarok • bélyeg • csomag • arckép • postai • szállít • vásárló • királyi • elfogad • elérhető • közönség • észrevesz • bevezetés • valahogyan • szolgáltatás • visszautasít • cikk (áruféle) • függ valamitől • nemzeti, országos

New Hire 2019-01-25

New Hire crossword puzzle
Across
  1. Review Network issues
  2. Used to check out loaners
  3. Time Keeping
  4. Electrostatic discharge
  5. Asurion training site
  6. Ticket system
Down
  1. Area to locate Methods and Procedures
  2. Not iOS
  3. ------- on the customer
  4. Customer Support Tool
  5. Promoter Score
  6. Customer service model

12 Clues: Not iOS • Time Keeping • Ticket system • Promoter Score • Review Network issues • Customer Support Tool • Asurion training site • Customer service model • ------- on the customer • Electrostatic discharge • Used to check out loaners • Area to locate Methods and Procedures

Essential Customer Service Skills 2021-01-12

Essential Customer Service Skills crossword puzzle
Across
  1. No matter what happens during service, or pressure you feel under, you must always keep yourself in this frame of mind.
  2. In hospitality this is something we must all be able to think about as you never know what could happen from one day to the next with customers. Very much thinking on your feet in situations!
  3. Something you need to be with every customer.
  4. This is essential in any successful
  5. Customers look to front of house staff to have at least a basic amount of this when working in a hospitality business.
  6. Being able to work through challenges, learning from mistakes and improving on them.
  7. Thinking about how best to reply or react to a situation that arises with a customer.
  8. It is important to make sure we are always this when a guest arrives.
Down
  1. Understanding the situation from a customer's point of view and perspective.
  2. When a customer is speaking to you, this is so crucial to provide effective service.
  3. This is necessary when working with customers and colleagues.
  4. When working front of house we must always be this with our customers at all times.
  5. Having a good control of this when serving and looking after customers.
  6. Coping with different things happening at the same time and having to prioritise tasks accordingly.
  7. We must show this at all times when front of house.
  8. Whether it be with customers or colleagues.

16 Clues: This is essential in any successful • Whether it be with customers or colleagues. • Something you need to be with every customer. • We must show this at all times when front of house. • This is necessary when working with customers and colleagues. • It is important to make sure we are always this when a guest arrives. • ...

BPO VOCABULARY 2021-04-29

BPO VOCABULARY crossword puzzle
Across
  1. when demand is less.
  2. It's for interactive use with telecom systems.
  3. It's gives a number to the percentage of users
  4. is the person than review that the job is okey.
  5. the assistance and advice provided by a company to those people who buy or use its products or services.
  6. an area where agents, consultants, are dedicated to telemarketing or customer service, by making calls
  7. a person that works in a contact center and handles customer contacts in multiple channels.
  8. a service provided by a hardware or software company
  9. In this article we can watch you job in the real time
Down
  1. it is the time most busy.
  2. It is the internal part of the company which is in charge of processes such as administration, production, manufacturing
  3. it's a component of a telephone
  4. The calls are distributed through a network of remote agents.
  5. an office where a large number of phone calls are handled
  6. It is the part of the company that has contact with the customer, such as the customer service and sales departments

15 Clues: when demand is less. • it is the time most busy. • it's a component of a telephone • It's for interactive use with telecom systems. • It's gives a number to the percentage of users • is the person than review that the job is okey. • a service provided by a hardware or software company • In this article we can watch you job in the real time • ...

Home Depot Services 2022-05-18

Home Depot Services crossword puzzle
Across
  1. Typical turnaround time for Cabinet Makeover
  2. Test performed with mail-in Water Treatment samples
  3. Home Depot financing option
  4. Use this app to input leads on the Store PC Menu or FIRST Phone
  5. Upfront measure fee for Window Treatment Installations
  6. OTR Microwaves and _____ have a $129 installation fee
  7. Our HVAC service Provider
  8. This is the best carpet option for customers with pets
  9. Upfront measure fee for all flooring options which will then be credited off the order
  10. Our Appliance delivery teams will NOT install any appliance with this type of power source
  11. FREE installation for this type of flooring with minimum purchase of $499
  12. Countertop assembled in the USA and has a Lifetime Warranty
Down
  1. This service can help increase the life of major appliances in the home
  2. Use this tool on Service Connect or homedepot.com to generate countertop quotes
  3. Look for this symbol when scheduling Window Leads with our local service provider
  4. Brand of Home Standby Generators
  5. Use this option when Home Depot does not have a service provider
  6. This type of customer is the most common Home Services Customer
  7. Use the Tuff Shed _____ to design and customize storage sheds on Service Connect or homedepot.com
  8. This countertop is UV Resistant and is the best option for outdoor installations

20 Clues: Our HVAC service Provider • Home Depot financing option • Brand of Home Standby Generators • Typical turnaround time for Cabinet Makeover • Test performed with mail-in Water Treatment samples • OTR Microwaves and _____ have a $129 installation fee • Upfront measure fee for Window Treatment Installations • This is the best carpet option for customers with pets • ...

National Customer Service week 2022-09-19

National Customer Service week crossword puzzle
Across
  1. Put yourself in your customer's _____.
  2. Remember:_____ are always right.
  3. We're proud to have you on our customer service ____!!!
  4. Customer appreciate it when you go ____ and beyond to help them.
  5. Read details back to customers to be ____ you've got them right.
  6. Always try your ____ to solve customer problems.
  7. Coworkers and customers both deserve your _____.
  8. Stressed at work? Take a few deep___.
Down
  1. Positive word of ____ is a great way to bring in new customers.
  2. Don't be distracted-stay ____ on your customer.
  3. Keep a ____ in your voice
  4. Being a good _____ is an important aspect of communicating with customers.
  5. When customers return again and again, you've earned their ____.
  6. ____ impression are important. Be polite to customers no matter what.
  7. Go the extra ___ for your customers.
  8. Have _____ for customer shows you care. (Hint: Rhymes with sympathy)

16 Clues: Keep a ____ in your voice • Remember:_____ are always right. • Go the extra ___ for your customers. • Stressed at work? Take a few deep___. • Put yourself in your customer's _____. • Don't be distracted-stay ____ on your customer. • Always try your ____ to solve customer problems. • Coworkers and customers both deserve your _____. • ...

Customer Service Week FY23 2022-09-01

Customer Service Week FY23 crossword puzzle
Across
  1. A circular band of metal, wood, or similar material, especially one used for binding the staves of barrels or forming part of a framework.
  2. A division of a game during which the two teams alternate as offense and defense and during which each team is allowed three outs while batting.
  3. A black disk made of hard rubber
  4. A type of bat with a round or oval frame strung with catgut, nylon, etc., used especially in tennis, badminton, and squash.
  5. The pin on top of which you place your ball
  6. Type of leather used on a football.
  7. A solid or hollow spherical or egg shaped object.
  8. Team with the famous chant "DUUVVALLL"
  9. First football team to reach 6 Superbowl rings.
Down
  1. Best place to work in Jacksonville Florida
  2. Professional American football team based in the Las Vegas metropolitan area.
  3. A pair of posts linked by a crossbar and often with a net attached behind it, forming a space into or over which the ball has to be sent in order to score.
  4. A golf club designed for use in putting, typically with a flat-faced head.
  5. A short narrow board with two small wheels fixed to the bottom of either end
  6. An official who watches a game or match closely to ensure that the rules are adhered to.
  7. Aperson taking part in a sport or game

16 Clues: A black disk made of hard rubber • Type of leather used on a football. • Aperson taking part in a sport or game • Team with the famous chant "DUUVVALLL" • Best place to work in Jacksonville Florida • The pin on top of which you place your ball • First football team to reach 6 Superbowl rings. • A solid or hollow spherical or egg shaped object. • ...

Larson Juhl Customer Service 2018-01-09

Larson Juhl Customer Service crossword puzzle
Across
  1. we offer this service to those that can't do it themselves
  2. an important instant
  3. BLANK and honest in all dealings
  4. individuality and self confidence
  5. a unit of length
  6. for the individual
  7. a room to display works of art
  8. the ability to understand the feelings of others
Down
  1. when you are the customers promoter
  2. to be certain
  3. by example
  4. Larson Juhl sells BLANK
  5. the BLANK always comes first
  6. Ohhh BLANK day!
  7. when dealing with an angry customer remember to BLANK
  8. work hard BLANK hard

16 Clues: by example • to be certain • Ohhh BLANK day! • a unit of length • for the individual • an important instant • work hard BLANK hard • Larson Juhl sells BLANK • the BLANK always comes first • a room to display works of art • BLANK and honest in all dealings • individuality and self confidence • when you are the customers promoter • the ability to understand the feelings of others • ...

Home Depot Services 2022-05-18

Home Depot Services crossword puzzle
Across
  1. Countertop assembled in the USA and has a Lifetime Warranty
  2. Upfront measure fee for all flooring options which will then be credited off the order
  3. FREE installation for this type of flooring with minimum purchase of $499
  4. Use this app to input leads on the Store PC Menu or FIRST Phone
  5. Use this tool on Service Connect or homedepot.com to generate countertop quotes
  6. Home Depot financing option
  7. Typical turnaround time for Cabinet Makeover
  8. Upfront measure fee for Window Treatment Installations
  9. Best carpet option for customers with pets
  10. This service can help increase the life of major appliances in the home
  11. Our HVAC service Provider
Down
  1. Use the Tuff Shed _____ to design and customize storage sheds on Service Connect or homedepot.com
  2. Test performed with mail-in Water Treatment samples
  3. Our Appliance delivery teams will NOT install any appliance with this type of power source
  4. Use this option when Home Depot does not have a service provider
  5. Look for this symbol when scheduling Window Leads with our local service provider
  6. This countertop is UV Resistant and is the best option for outdoor installations
  7. Brand of Home Standby Generators
  8. OTR Microwaves and _____ have a $129 installation fee
  9. This type of customer is the most common Home Services Customer

20 Clues: Our HVAC service Provider • Home Depot financing option • Brand of Home Standby Generators • Best carpet option for customers with pets • Typical turnaround time for Cabinet Makeover • Test performed with mail-in Water Treatment samples • OTR Microwaves and _____ have a $129 installation fee • Upfront measure fee for Window Treatment Installations • ...

Unit 4C - What a waste! & Unit 4F - Unusual restaurants & Unit 4G - In a restaurant 2024-06-12

Unit 4C - What a waste! & Unit 4F - Unusual restaurants & Unit 4G - In a restaurant crossword puzzle
Across
  1. ober (v)
  2. bestelling, bestellen
  3. tafel
  4. ober (m)
  5. ei
  6. bord
  7. vork
  8. restaurant
  9. chef, kok
  10. mes
Down
  1. klant
  2. weggooien
  3. schrijven
  4. kijken (naar)
  5. vers
  6. vuilnisbak
  7. groente
  8. fruit
  9. menu
  10. bediening

20 Clues: ei • mes • vers • bord • vork • menu • klant • tafel • fruit • groente • ober (v) • ober (m) • weggooien • schrijven • bediening • chef, kok • vuilnisbak • restaurant • kijken (naar) • bestelling, bestellen

Tima words unusual restaurants 2024-10-16

Tima words unusual restaurants crossword puzzle
Across
  1. морская черепаха
  2. официант
  3. подавать
  4. шеф-повар
  5. ресторан
  6. опыт
  7. сиденье
  8. меню
  9. тележка
  10. вилка
  11. ловить
Down
  1. разный
  2. поднос
  3. сервис
  4. нож
  5. посетитель
  6. океан
  7. еда

18 Clues: нож • еда • опыт • меню • океан • вилка • разный • поднос • сервис • ловить • сиденье • тележка • официант • подавать • ресторан • шеф-повар • посетитель • морская черепаха

CSO Week Crossword 1 2023-08-23

CSO Week Crossword 1 crossword puzzle
Across
  1. There are various types of Benefits that employers can offer their WSEs including Medical, Vision and
  2. In Q1 of 2014, TriNet became this type of company
  3. Rate which indicates how many clustomers hang up before speaking to a TriNet colleague
  4. TriNet's CEO
  5. The "take home" value of your paycheck
  6. Become the most trusted advisor to small and medium-size businesses by harnessing the power of scale
  7. Every TriNet customer must have this type of service
  8. In 2017 TriNet switched from tracking requests in NorthStar to this CRM
  9. You can create an incident or request ticket through Service Now. Often abbreviated as
Down
  1. TriNet headquarter location
  2. Customers can take advantage of self-service options by logging into the ___.
  3. Measures how much time a colleague spends on a customer call
  4. Lead with the customer & Stand together are examples of these
  5. Type of case created to escalate in Salesforce
  6. This week we celebrate this organization

15 Clues: TriNet's CEO • TriNet headquarter location • The "take home" value of your paycheck • This week we celebrate this organization • Type of case created to escalate in Salesforce • In Q1 of 2014, TriNet became this type of company • Every TriNet customer must have this type of service • Measures how much time a colleague spends on a customer call • ...

Puzzle Version 3 Customer Service Representative 2023-03-04

Puzzle Version 3 Customer Service Representative crossword puzzle
Across
  1. Characteristics, values, beliefs that make people different yet similar
  2. What the A stands for
  3. The model which is best used to calm angry or frustrated customers
  4. perceptions that customers have about the service or products that they should receive
  5. Occurs when customer expectations are not satisfied by the service provider
  6. focuses on another's appropriateness of dress and appearance in how they dress
  7. determining factor in achieving your performance goals
  8. acronym to help remember performance goals
  9. System of shared attitudes,values and beliefs among people
  10. What the U stands for
Down
  1. What the R stands for
  2. Long-term worth of an idea,person, place, or practice
  3. Perceptions or assumptions that individuals or cultures maintain
  4. the star of the show
  5. A process to correct a customer breakdown and return the customer relationship to a normal state
  6. corrections that result in crediting customer's account
  7. Expectations perceptions an employee has of an organization
  8. the expectation that personal information will be safeguarded against inappropriate use
  9. What the B stands for
  10. What the M stands for
  11. Diversity the different racial, ethnic, and socioeconomic traits present in people grouped by situation, geographic location, group, or organization

21 Clues: the star of the show • What the R stands for • What the A stands for • What the B stands for • What the M stands for • What the U stands for • acronym to help remember performance goals • Long-term worth of an idea,person, place, or practice • determining factor in achieving your performance goals • corrections that result in crediting customer's account • ...

Vocab 2022-05-05

Vocab crossword puzzle
Across
  1. satisfaction Buyers view on store
  2. correct
  3. To be nice
  4. People that buy goods
  5. To profit
  6. What people need
  7. To be mad
Down
  1. mindset Providing customers with service
  2. To promote
  3. Work quick

10 Clues: correct • To profit • To be mad • To promote • Work quick • To be nice • What people need • People that buy goods • satisfaction Buyers view on store • mindset Providing customers with service