customer service Crossword Puzzles

Understanding Business 2021-06-18

Understanding Business crossword puzzle
Across
  1. Number of complaints,Compare sales/profit figures.
  2. Resolve complaints quickly
  3. is something you cannot touch
  4. a wider range of choices
  5. Aiming to take care of the environment and
  6. Having enough finance can open
  7. Give all employees excellent product knowledge
  8. community.
  9. and
  10. to do to have an impact upon the business
Down
  1. is something you can touch This means
  2. Something the stakeholder wants
  3. Aiming to provide the best possible service they can to all.
  4. A good leader will make staff feel
  5. Something a stakeholder can
  6. Profit Maximization Survival(Break Even)

16 Clues: and • community. • a wider range of choices • Resolve complaints quickly • Something a stakeholder can • is something you cannot touch • Having enough finance can open • Something the stakeholder wants • A good leader will make staff feel • is something you can touch This means • Profit Maximization Survival(Break Even) • to do to have an impact upon the business • ...

Hollywood Casino St. Louis Crossword Challenge 2016-10-14

Hollywood Casino St. Louis Crossword Challenge crossword puzzle
Across
  1. Fine dining steakhouse
  2. __________ the customer with a friendly greeting
  3. ______ ____________ for the business and offer a warm farewell
  4. The second link in the Service-Profit Chain
  5. The third link in the Service-Profit Chain
  6. _________ the customer and anticipate their needs
  7. Convey an _______ ___ __________ attitude
  8. Restaurant in the hotel hallway that serves items like coffee and donuts
  9. Our guest loyalty program
  10. Restaurant on the casino floor where guests can enjoy items like burgers and shakes
Down
  1. Restaurant with 99 beer selections
  2. The fourth link in the Service-Profit Chain
  3. The Friday night promotion in October
  4. The Service-Profit Chain begins with this
  5. The fifth link in the Service-Profit Chain
  6. The highest tier in our guest loyalty program
  7. Every interaction should start with a warm _______; you may also earn a sticker for it!

17 Clues: Fine dining steakhouse • Our guest loyalty program • Restaurant with 99 beer selections • The Friday night promotion in October • The Service-Profit Chain begins with this • Convey an _______ ___ __________ attitude • The fifth link in the Service-Profit Chain • The third link in the Service-Profit Chain • The fourth link in the Service-Profit Chain • ...

CBC Crossword 2024-01-13

CBC Crossword crossword puzzle
Across
  1. When you return from break or lunch, you___ the next person
  2. What needs to be sent to customer when they switch their account type
  3. How old does a customer have to be to enroll for Zelle
  4. Card Used to access primary checking account for purchases and ATM transactions
  5. Soft copy of statements
  6. A self service option where customers can use to withdraw or deposit
  7. What department can we get loan customers over to when they advise hardship
  8. A type of text message with a link asking for customer's to provide personal info
  9. Deluxe Checking account that requires an average balance of $30K or $5K in direct deposit
  10. UI What system do you need to sign onto before logging onto Aperio
  11. If a customer is plans to purchase or travel internationally, what list should you be checking
  12. Money transfer service utilizing phone number or email address
Down
  1. Fee for expedite debit card
  2. What fee must a customer pay in order to close mortgage or eex
  3. How long are breaks during weekends/holidays
  4. Layer Additional verification for VIP, Zelle, or External Transfer
  5. Transfer Money transfer service where customers can link another bank account from another inst
  6. What are you not supposed to do at your desk
  7. Savings account for minors
  8. Who is our director

20 Clues: Who is our director • Soft copy of statements • Savings account for minors • Fee for expedite debit card • How long are breaks during weekends/holidays • What are you not supposed to do at your desk • How old does a customer have to be to enroll for Zelle • When you return from break or lunch, you___ the next person • ...

Glossary 2014-12-09

Glossary crossword puzzle
Across
  1. An activity that is done for another person.
  2. Time when the customer’s experience makes a bigger impact on customer satisfaction than at other times
  3. customer experience with a business
  4. An interaction between a customer and a staff member
  5. Positive feeling customers have about a business that meets their needs
  6. service that meets or exceeds customer expectations
Down
  1. The area in a hospitality business that guest usually see. In a restaurant, the front of the house includes entrance and the dining room
  2. Customer who purchases products or services from a hospitality business
  3. Informal conservation people have about their experiences with a business
  4. Informal conservation people have about their experiences with a business
  5. the quality of producing the same result every time
  6. Ability to put yourself in someone else’s shoes and know how that person feels
  7. the area in a hospitality business that guest usually do not see; also called heart of the house.
  8. ervice Providing the same good service and products to customers each and every time they come to a business
  9. Someone who purchases products or services from a business; also called guest

15 Clues: customer experience with a business • An activity that is done for another person. • the quality of producing the same result every time • service that meets or exceeds customer expectations • An interaction between a customer and a staff member • Customer who purchases products or services from a hospitality business • ...

CUSTOMER SERVICE REPRESENTATIVE 2021-11-10

CUSTOMER SERVICE REPRESENTATIVE crossword puzzle
Across
  1. what do you need to send to the installer so they can get material from warehouse?
  2. this is where all techs and installers are scheduled.
  3. Is created and sent to the builder by the CSR for all chargeable work.
  4. What so we need to schedule if the second floor of house is squeaky?
  5. Is the initial entry of a start for order processors.
  6. When it is required that we send an FSR to see who is at fault and how to repair.
Down
  1. Jobs are created by the transfer of a proposal.
  2. This is where we create and enter work orders for the field.
  3. who do we generally send for grout touch ups?
  4. The company we purchase material from is called what?
  5. what is the removal of from and installer or vendor.
  6. this is where team chat, video call, and file sharing is done.

12 Clues: who do we generally send for grout touch ups? • Jobs are created by the transfer of a proposal. • what is the removal of from and installer or vendor. • this is where all techs and installers are scheduled. • The company we purchase material from is called what? • Is the initial entry of a start for order processors. • ...

Customer Service Skills 2022-04-28

Customer Service Skills crossword puzzle
Across
  1. being emotionally available
  2. Customer needs help
  3. being patient with a customer
  4. persuading people
  5. handling time well
Down
  1. being a good resource
  2. caring for customers
  3. having knowledge
  4. having communication skills
  5. being able to feel for a customer
  6. always positive
  7. staying visible for customers

12 Clues: always positive • having knowledge • persuading people • handling time well • Customer needs help • caring for customers • being a good resource • being emotionally available • having communication skills • being patient with a customer • staying visible for customers • being able to feel for a customer

Barclays 2021-02-11

Barclays crossword puzzle
Across
  1. false promises by merchant
  2. seller of goods
  3. logging system
  4. manual transaction memo
  5. where visa decides outcome
  6. what we do
  7. passing of a customer
  8. which option to close a dispute
  9. option to dispute foreign exchange difference
  10. what customer wants
Down
  1. would log a customer with sight issues under
  2. putting credit back
  3. if transaction over how many days we cannot raise chargeback through visa
  4. Alison?
  5. we try to keep this under 60 seconds
  6. fallback process
  7. letter to send for more than 3 transactions
  8. customer was tricked
  9. what type of charges we put a stop on
  10. messaging service used

20 Clues: Alison? • what we do • logging system • seller of goods • fallback process • putting credit back • what customer wants • customer was tricked • passing of a customer • messaging service used • manual transaction memo • false promises by merchant • where visa decides outcome • which option to close a dispute • we try to keep this under 60 seconds • what type of charges we put a stop on • ...

Teamwork 2021-10-10

Teamwork crossword puzzle
Across
  1. Home of happiness
  2. Our performance
  3. Group of people
  4. Work life balance
  5. We must maintain
  6. What we deliver
  7. Our priority
  8. Longest serving CEO
  9. Prize for performance
Down
  1. We give
  2. People of EBL
  3. Brings everyone together
  4. Learning activity
  5. Evaluation
  6. Customer delight
  7. Power of ...
  8. Recognition
  9. Your trusted partner

18 Clues: We give • Evaluation • Recognition • Power of ... • Our priority • People of EBL • Our performance • Group of people • What we deliver • Customer delight • We must maintain • Home of happiness • Learning activity • Work life balance • Longest serving CEO • Your trusted partner • Prize for performance • Brings everyone together

Marketing Crossword 2013-01-10

Marketing Crossword crossword puzzle
Across
  1. words the average customer can understand
  2. reason for not buying item
  3. the names of people who may buy the product
  4. something you should build with the buyer
  5. the third part of PADPOCSR
  6. an agreement to buy from the customer
Down
  1. attributes of a product and it's use
  2. restate something in a new way
  3. concerns or hesitations from the customer
  4. selling additional goods or services to the customer
  5. advantages from a good or service
  6. three types are service, greeting, and merchandise
  7. a type of close where you ask for the sale
  8. sales goals set for the sales staff to achieve in a period of time

14 Clues: reason for not buying item • the third part of PADPOCSR • restate something in a new way • advantages from a good or service • attributes of a product and it's use • an agreement to buy from the customer • words the average customer can understand • concerns or hesitations from the customer • something you should build with the buyer • ...

UBO Customer Service 2021-08-31

UBO Customer Service crossword puzzle
Across
  1. the AVP of the UBO CS Department
  2. Advantage Plan
  3. payer for patient over 65 years old
  4. can provide a partial discount at 25,50, or 75 percent.
  5. had baby goats in July named Buckie and Bubbles
  6. have been with Atrium for 33 years
Down
  1. are looking forward to the merge with Atrium Health
  2. insurance coverage to low-income families and individuals
  3. document attached to a processed claim that explains to the provider and patient which services an insurance company will cover.
  4. finite dollar amount that you’re responsible to pay before insurance pays for any medical service in any given policy year.
  5. am the google of the UBO CS department, I am used as a resource
  6. abbreviation is DX

12 Clues: Advantage Plan • abbreviation is DX • the AVP of the UBO CS Department • have been with Atrium for 33 years • payer for patient over 65 years old • had baby goats in July named Buckie and Bubbles • are looking forward to the merge with Atrium Health • can provide a partial discount at 25,50, or 75 percent. • insurance coverage to low-income families and individuals • ...

Customer Service Week 2018-10-09

Customer Service Week crossword puzzle
Across
  1. Debit order recons cut off date
  2. Benefit available for conversion with Myriad up to age 70
  3. Number of days required for notice of termination
  4. E-mails must be responded to in how many hours?
  5. Type of claim submitted by the employer when a member is incapable of working
  6. Members can switch their risk benefits?
Down
  1. Cheapest Product Option
  2. Contributions taxed as a fringe benefit in the hands of a member
  3. Early retirement starts at age?
  4. Deceased member with minor child on approved benefits FAW will pay which fund if a trust is not available?
  5. How many rings must a call be answered in?
  6. All 37D deductions are referred to which team for approval?

12 Clues: Cheapest Product Option • Debit order recons cut off date • Early retirement starts at age? • Members can switch their risk benefits? • How many rings must a call be answered in? • E-mails must be responded to in how many hours? • Number of days required for notice of termination • Benefit available for conversion with Myriad up to age 70 • ...

Customer Service week 2023-09-19

Customer Service week crossword puzzle
Across
  1. Dedicated to a cause like, we are to our customers- an engagement
  2. Sometimes these call us on the phone because accounts give them our number
  3. Say cheese
  4. What we should say at the end of our calls-2 words
  5. What our accounts are to us
  6. We use or ears hopefully to?
Down
  1. solve serious problems for our company, to balance, correct and fine tune
  2. We are _ for our customers
  3. How we should talk to our customers
  4. There is no I in _ and what we do for 40 hours a week
  5. SOS-ful
  6. What we should be to our customers (starts with C, ends with G)

12 Clues: SOS-ful • Say cheese • We are _ for our customers • What our accounts are to us • We use or ears hopefully to? • How we should talk to our customers • What we should say at the end of our calls-2 words • There is no I in _ and what we do for 40 hours a week • What we should be to our customers (starts with C, ends with G) • ...

Customer service 2015-06-01

Customer service crossword puzzle
Across
  1. an internal source of information
  2. a customer who is directly connected to the organisation and usually works within the organisation
  3. type of organisation that provides different products and services aimed at making a profit
  4. something that could cause potential harm
Down
  1. the foundation of a system of beliefs within an organisation
  2. medium used to promote an organisation's products and services
  3. a short statement that defines what an organisation is, why it exists and its reason for being
  4. A type of customer

8 Clues: A type of customer • an internal source of information • something that could cause potential harm • the foundation of a system of beliefs within an organisation • medium used to promote an organisation's products and services • type of organisation that provides different products and services aimed at making a profit • ...

customer Service 2017-09-10

customer Service crossword puzzle
Across
  1. asiakas
  2. Large marsupial
  3. hymy
Down
  1. Likes to chase mice
  2. Has a trunk
  3. palvelu
  4. Flying mammal
  5. Man's best friend

8 Clues: hymy • asiakas • palvelu • Has a trunk • Flying mammal • Large marsupial • Man's best friend • Likes to chase mice

CUSTOMER SERVICE 2023-09-14

CUSTOMER SERVICE crossword puzzle
Across
  1. SERVICE, TEAM
  2. DENNIS
  3. DIONNE
  4. ANAMARIA
  5. THERESA
Down
  1. ,TATIANA,
  2. VICKIE
  3. AARIA

8 Clues: AARIA • VICKIE • DENNIS • DIONNE • THERESA • ANAMARIA • ,TATIANA, • SERVICE, TEAM

UBO Customer Service 2021-08-31

UBO Customer Service crossword puzzle
Across
  1. abbreviation is DX
  2. document attached to a processed claim that explains to the provider and patient which services an insurance company will cover.
  3. payer for patient over 65 years old
  4. insurance coverage to low-income families and individuals
  5. the AVP of the UBO CS Department
Down
  1. finite dollar amount that you’re responsible to pay before insurance pays for any medical service in any given policy year.
  2. had baby goats in July named Buckie and Bubbles
  3. have been with Atrium for 33 years
  4. Advantage Plan
  5. can provide a partial discount at 25,50, or 75 percent.
  6. am the google of the UBO CS department, I am used as a resource
  7. are looking forward to the merge with Atrium Health

12 Clues: Advantage Plan • abbreviation is DX • the AVP of the UBO CS Department • have been with Atrium for 33 years • payer for patient over 65 years old • had baby goats in July named Buckie and Bubbles • are looking forward to the merge with Atrium Health • can provide a partial discount at 25,50, or 75 percent. • insurance coverage to low-income families and individuals • ...

Customer Service Crossword 2018-09-12

Customer Service Crossword crossword puzzle
Across
  1. Do this face to face with your customers or on the telephone they should 'hear' this in your voice
  2. What a customer needs from you
  3. A person who requires assistance from you
  4. This is an important hearing skill when dealing with customers
  5. It's good to talk, a key skill in customer service
  6. A form of non-verbal language used
Down
  1. You should behave like this at all times
  2. It is important to 'give a little of this.....' to customers
  3. The first thing you should give your customer
  4. This is something to avoid when dealing with customers or be aware of the potential in a difficult situation
  5. You should treat all customers, internal or external, with this
  6. Try to avoid using this word straightaway

12 Clues: What a customer needs from you • A form of non-verbal language used • You should behave like this at all times • A person who requires assistance from you • Try to avoid using this word straightaway • The first thing you should give your customer • It's good to talk, a key skill in customer service • It is important to 'give a little of this.....' to customers • ...

ASSESSMENT 2023-09-05

ASSESSMENT crossword puzzle
Across
  1. if customer has 650 score wants loan who will give approve
  2. customer having hotel comes under
  3. Loan without............is Crime.
  4. while assessment we will do one evaluation name it
  5. if all paramters will be good then you will .......the loan
  6. Fist time loan in Bandhan
  7. In first basis what we will check with customer
  8. how many sector activity are ther
Down
  1. If customer business is not good then you will .......the loan
  2. what we give to customer on field
  3. primary loan
  4. if loan wants to customer then what we have to see
  5. Every time you must follow......
  6. customer having 0 score called
  7. what should be the maximum age of customer for eligibility of loan
  8. T8 comes under
  9. top-up loan

17 Clues: top-up loan • primary loan • T8 comes under • Fist time loan in Bandhan • customer having 0 score called • Every time you must follow...... • what we give to customer on field • customer having hotel comes under • Loan without............is Crime. • how many sector activity are ther • In first basis what we will check with customer • ...

QF First Step - Crossword 2013-11-26

QF First Step - Crossword crossword puzzle
Across
  1. The inclusion of customer service, cabin crew and lounge staff supported by customer care completes the 'one service ---- philosophy'
  2. Balanced service giving involves understanding both the ------ and technical aspects of service
  3. '--------- drive' is a complimentary service to and from airports for confirmed First and Business customers
  4. NPS stands for --- promoter score
  5. This skill allows us to demonstrate the brand value of Care
  6. The positive 1st response template to use when managing a complaint is -------------
  7. Customer First is a program to give you and all of our front facing staff a great ------- platform
  8. The 3rd pillar 'growing in Asia' recognises Asia as a ----------- and not just a through point to Europe
  9. Having a positive outlook into the future can be described as being ----------
  10. The desired Can Do 1st response that demonstrates you are Ready, Willing and Able to help
  11. Circle 1 represents those situations in life that we can -------
  12. We have a four pillar turnaround plan to break even by 2015 and return to -------------
  13. When we use the Responsibility and Choice questions we can turn a -------- into a response
  14. SIT customer service staff are all now a part of the 'international customer ---------- team.
  15. The pillar representing our network and partnerships is called '-------- to the world'
  16. A complaint is real ----
Down
  1. A phrase to use for a not sure/maybe response is 'let me ----- for you'
  2. The name of an end to end training program supported by a varitey of activities, initiatives, technology and communication channels is called -------- First
  3. To preorder your meals on board for business and premium economy customers is called '------ on Q eat'
  4. Customers who score Qantas a 9 or 10/10 in the NPS scoring are categorised as ---------
  5. Qantas brand value, '------- thinking'
  6. The first piece of the optimum mindset when delivering service is about taking Ownership and --------------
  7. A typical roadblock when delivering a no is -------------
  8. The 4th pillar which represents finance is about 'building a ------ and viable business
  9. Our language and mindset at Qantas should embody Contemporary ---------
  10. One of our Brand Values is '------- of experience'
  11. Circle 2 represents those situations we are not able to control but we can ---------
  12. Net Promoter scoring gives us an indication of customers Advocacy and ------- to Qantas
  13. The key message in the Star thrower story is 'I make a ----------'
  14. Caring, happy, open minded, positive, enthusiastic, calm, productive, energetic, trustworthy are all emotions and behaviours linked to being in the ---
  15. The positive 1st response to use when delivering a 'no' or delivering disappointing news is --------1,2,3
  16. 200 hours worth of on-demand in-flight entertainment direct to ipads in every seat on our 747's is called Q---------
  17. Simon Hickey is the --- of Qantas International and Freight
  18. The 'best for global travellers' pillar represents putting the customer at the ----- of everything we do
  19. Positive 1st responses allow us to consistently demonstrate a --- do attitude
  20. If you only use part of the glad, sure, sorry response which one should you use ?

36 Clues: A complaint is real ---- • NPS stands for --- promoter score • Qantas brand value, '------- thinking' • One of our Brand Values is '------- of experience' • A typical roadblock when delivering a no is ------------- • This skill allows us to demonstrate the brand value of Care • Simon Hickey is the --- of Qantas International and Freight • ...

Understanding Business 2021-06-18

Understanding Business crossword puzzle
Across
  1. Profit Maximization Survival(Break Even)
  2. Aiming to provide the best possible service they can to all.
  3. Resolve complaints quickly
  4. a wider range of choices
  5. Something a stakeholder can
  6. Having enough finance can open
  7. A good leader will make staff feel
Down
  1. Number of complaints,Compare sales/profit figures.
  2. Something the stakeholder wants
  3. is something you cannot touch
  4. to do to have an impact upon the business
  5. Give all employees excellent product knowledge
  6. and
  7. Aiming to take care of the environment and
  8. community.
  9. is something you can touch This means

16 Clues: and • community. • a wider range of choices • Resolve complaints quickly • Something a stakeholder can • is something you cannot touch • Having enough finance can open • Something the stakeholder wants • A good leader will make staff feel • is something you can touch This means • Profit Maximization Survival(Break Even) • to do to have an impact upon the business • ...

Elte Crossword #3 2020-06-04

Elte Crossword #3 crossword puzzle
Across
  1. This person meets with new employees and shows them the ropes of Elte.
  2. The name of Elte's trusted delivery partner.
  3. A vehicle with a pronged device in front for lifting and carrying heavy loads.
  4. A person whose job is to inspect and prepare product for delivery and to receive incoming deliveries.
  5. California mattress brand that are handmade and composed of breathable cotton and temperature regulating materials to help maintain body temperature throughout the night.
  6. This store location is the only brand that is closed on Sundays.
  7. A seat without a back or arms, typically resting on three or four legs.
  8. Elte, Ginger's & Mkt sell a wide range of products but you can purchase this, if you are unable to find the perfect gift.
  9. Elte Outlet is open for business on Friday & ______?
Down
  1. Elte Outlet sells items that are ______?
  2. The name of one of the sales managers at Ginger's.
  3. A long standing employee who provides technical customer service for Ginger's.
  4. A large, expensive illustrated book which is intended for casual reading. It is usually displayed on a table.
  5. This small team saves the day when your technology fails!
  6. People from this team plan the annual office holiday potluck.
  7. A workstation collection that makes every task in the kitchen easy to accomplish.
  8. The Miranda Customer Service team focuses on customer claims, customer inquires and customer ________?
  9. This trusted employee is responsible for our bank deposits.
  10. There are two team members with the same name at Miranda. One is responsible for the warehouse while the other focuses on providing technical customer service. What are their names?
  11. A storage system designed to stack product and materials in horizontal rows within the warehouse.

20 Clues: Elte Outlet sells items that are ______? • The name of Elte's trusted delivery partner. • The name of one of the sales managers at Ginger's. • Elte Outlet is open for business on Friday & ______? • This small team saves the day when your technology fails! • This trusted employee is responsible for our bank deposits. • ...

Opportunity Management 2015-07-29

Opportunity Management crossword puzzle
Across
  1. This provides an indicator of where an Opportunity is in the Opportunity lifecycle.
  2. A new-to-Bank or other potential Customer that does not yet have a profile in CommSee.
  3. A type of Opportunity created through self-service analytical identification.
  4. Specifies the high-level category that a customer need falls into.
  5. Always an interaction with a customer.
  6. An agreed meeting between customers and team.
  7. The trigger from which the Opportunity is created.
  8. The Employee Responsible and Creator are examples of this.
Down
  1. This indicates how the Opportunity was created (i.e. if it is Customer-Initiated, Broker Connect)
  2. An Activity that is a reminder to make with a customer or team member.
  3. The overall outcome of an Activity on an Opportunity.
  4. Is the potential need or interest of a prospect or existing customer that is likely to result in a sale or service.
  5. An opportunity that is the result of a walk in enquiry or submitted online.
  6. How we manage our sales Opportunities and Prospects.
  7. This tells you where an Opportunity is up to.
  8. Pre-qualified and centrally distributed.
  9. Team or team member who is responsible for progressing and resolving the Opportunity.
  10. The team or team member who receives credit for identifying the Opportunity.
  11. Completed in the course of actioning an Opportunity and does not involve the customer.
  12. The specific customer need that is often captured in the propose stage.
  13. The achievement of dates of the optional and mandatory Activities relating to the Opportunity.
  14. This is the team or team member who enters the Opportunity record in CommSee and may be different to the Opportunity Originator.
  15. This is an Activity that records a communication between a team member and a customer.

23 Clues: Always an interaction with a customer. • Pre-qualified and centrally distributed. • This tells you where an Opportunity is up to. • An agreed meeting between customers and team. • The trigger from which the Opportunity is created. • How we manage our sales Opportunities and Prospects. • The overall outcome of an Activity on an Opportunity. • ...

Customer Service 2020-05-04

Customer Service crossword puzzle
Across
  1. / their name rhymes with "can"
  2. / We submit PTO request here
  3. / They are tall.
  4. / Its is not the actual holiday.
  5. / its a fruit
Down
  1. / Our main tool for CPE customers
  2. / We check our schedules here
  3. / We have 1:1's with them.

8 Clues: / its a fruit • / They are tall. • / We have 1:1's with them. • / We submit PTO request here • / We check our schedules here • / their name rhymes with "can" • / Its is not the actual holiday. • / Our main tool for CPE customers

Business Environment Module 2014-03-03

Business Environment Module crossword puzzle
Across
  1. image product or services that a business sells or offers to their customers.
  2. Relations the act of meeting people and building relationships with them to help marketing your business.
  3. strategies, the target market, financial data
  4. similar business selling products or services in a nearby location
  5. of sale moment or event that causes the customer to decide to purchase your product or service.
  6. business selling or performing a service
Down
  1. plan complete overview of every aspect of a business.info on the products/service,
  2. statistics about the area your business is located in.
  3. business business selling products
  4. customer who purchases the product or service that a business is selling.
  5. market group of customers that are trying to attract and sell your product to
  6. mail mailing or email any advertisement , flyer, cuopons
  7. of mouth customer tells other people about your product or service whether good or bad.

13 Clues: business business selling products • business selling or performing a service • strategies, the target market, financial data • statistics about the area your business is located in. • mail mailing or email any advertisement , flyer, cuopons • similar business selling products or services in a nearby location • ...

final review by amari gamble 2019-01-11

final review by amari gamble crossword puzzle
Across
  1. services from the producer directly
  2. distribution
  3. of market
  4. segment
  5. customer relations
  6. marketing
  7. pathway to
  8. a market by specific characteristics in order to create a target market
  9. of making and distributing a
  10. of distribution
  11. segmentation based on where your target market lives. Includes: local markets, regional markets, national markets, and global markets
Down
  1. or service
  2. point at which total
  3. or sales, equal total costs and
  4. of goods
  5. one or more intermediaries
  6. group of customers who are qualified to make purchases of products or services that a marketer is able to offer
  7. point
  8. the customer
  9. are seven basic functions of marketing: Distribution, Financing, Marketing information management, Pricing, Product/service management, Promotion, and Selling
  10. distribution
  11. market

22 Clues: point • market • segment • of goods • of market • marketing • or service • pathway to • distribution • the customer • distribution • of distribution • customer relations • point at which total • one or more intermediaries • of making and distributing a • or sales, equal total costs and • services from the producer directly • a market by specific characteristics in order to create a target market • ...

2021 CSW - UBA SERVICE PUZZLE 2021-09-28

2021 CSW - UBA SERVICE PUZZLE crossword puzzle
Across
  1. Promoters of The Bank
  2. Information About Reactions to A Product/Service
  3. Staying Connected to Your Customer
  4. An Act of Assistance
Down
  1. Ability to Consistently Meet or Exceed Customer Expectation
  2. Level of Fulfillment of Customer Expectation
  3. Recognition of Customers
  4. Company Focuses on Its Customers
  5. Assistance to Resolve Issues
  6. Skills Acquired to Deliver Service

10 Clues: An Act of Assistance • Promoters of The Bank • Recognition of Customers • Assistance to Resolve Issues • Company Focuses on Its Customers • Skills Acquired to Deliver Service • Staying Connected to Your Customer • Level of Fulfillment of Customer Expectation • Information About Reactions to A Product/Service • Ability to Consistently Meet or Exceed Customer Expectation

Customer Experience Crossword Puzzle 2016-11-07

Customer Experience Crossword Puzzle crossword puzzle
Across
  1. Revamped Partners in Quality Award
  2. Type of customer outside of Ohio National (ex. Agent, client, vendor)
  3. Section of the newsletter that highlights great customer experience stories from your peers
  4. The new manager of the Customer Experience program
  5. How often the Customer Experience Newsletter will be generated
Down
  1. The return of input or suggestions
  2. Acknowledgment of outstanding customer experience encounters
  3. The location of resources from the Service Behaviors That Matter training
  4. The initiative Ohio National launched in 2015
  5. Type of customer within Ohio National
  6. A Service Behaviors That Matter training method
  7. The Ohio National Learning Institute offers a variety of on-line and on-site ______.

12 Clues: The return of input or suggestions • Revamped Partners in Quality Award • Type of customer within Ohio National • The initiative Ohio National launched in 2015 • A Service Behaviors That Matter training method • The new manager of the Customer Experience program • Acknowledgment of outstanding customer experience encounters • ...

Ch 5.1 Feasibility Analysis: Testing an Opportunity 2023-02-22

Ch 5.1 Feasibility Analysis: Testing an Opportunity crossword puzzle
Across
  1. Those most likely to buy products or services from a business
  2. A group of businesses with a common interest, such as financial services, computers, or groceries
  3. The process used to determine the initial feasibility of an idea
  4. End-users of the service
  5. List your opinion on the strengths and weaknesses of your competitors
  6. The distribution channel through which your product or service flows from the producer to the customer
  7. Third column, lists the benefits that customers receive
  8. List of direct and indirect competitors
  9. A distinctive aspect, quality, or characteristic of a product or service
  10. Second column, list the primary target customer for each of your competitors
  11. A tool for organizing important information about the competition
Down
  1. A working model of the new product
  2. a clear and concise description of an opportunity
  3. List the way the company delivers the benefit
  4. Describes how you intend to create and capture value with your business concept
  5. Something that promotes or enhances the value of the product or service

16 Clues: End-users of the service • A working model of the new product • List of direct and indirect competitors • List the way the company delivers the benefit • a clear and concise description of an opportunity • Third column, lists the benefits that customers receive • Those most likely to buy products or services from a business • ...

Customer Service Revision 2020-03-20

Customer Service Revision crossword puzzle
Across
  1. knowing the information about the good or service you are selling
  2. sending, receiving, understanding information and feedback
  3. when a team starts to work together and to the task or job
  4. things that you can learn or improve over time
  5. how you can influence a customer through the senses eg sight, touch, taste etc
Down
  1. using gestures to communicate
  2. something you can write or complain or praise something
  3. the first stage of a team
  4. when you fully listen to someone and give your full attention
  5. finding a solution to a problem
  6. a disagreement
  7. working together

12 Clues: a disagreement • working together • the first stage of a team • using gestures to communicate • finding a solution to a problem • things that you can learn or improve over time • something you can write or complain or praise something • sending, receiving, understanding information and feedback • when a team starts to work together and to the task or job • ...

Customer Service Week 2018-09-17

Customer Service Week crossword puzzle
Across
  1. If you don't know the answer to a question, refer to this helpful tool
  2. A tool used to communcate with other internal departments
  3. We strive for first call...
  4. If a customer is upset, we should be...
Down
  1. When speaking to customers, they should hear this in our voice
  2. An email message that reads "Way to..."
  3. We provide a wonderful Gexa...
  4. To identify customer cues, it's important that we...
  5. The team that manages email communcations with customers
  6. A payment arrangement that allows a customer to pay their bill after the due date but before the due date of the next bill
  7. When handling sales calls, you should always attempt to...
  8. To add Auto Bill Pay, customers should log into

12 Clues: We strive for first call... • We provide a wonderful Gexa... • An email message that reads "Way to..." • If a customer is upset, we should be... • To add Auto Bill Pay, customers should log into • To identify customer cues, it's important that we... • The team that manages email communcations with customers • A tool used to communcate with other internal departments • ...

Customer Service Crossword 2019-09-25

Customer Service Crossword crossword puzzle
Across
  1. The monthly payments insureds make
  2. Customers can make premium payments on the NGL (complete the sentence)
  3. What we strive for when following up with customers
  4. The products we sell
  5. The quality of being thankful; readiness to show appreciation for and to return kindness
  6. Funeral homes or beneficiaries file these at time of need
  7. The name for sellers of our products
Down
  1. What we offer our customers at time of need
  2. Who do we provide service for?
  3. The act of taking the responsibility
  4. A state of being free from danger or threat
  5. What we provide our customers

12 Clues: The products we sell • What we provide our customers • Who do we provide service for? • The monthly payments insureds make • The act of taking the responsibility • The name for sellers of our products • What we offer our customers at time of need • A state of being free from danger or threat • What we strive for when following up with customers • ...

UBO Customer Service 2021-08-31

UBO Customer Service crossword puzzle
Across
  1. abbreviation is DX
  2. document attached to a processed claim that explains to the provider and patient which services an insurance company will cover.
  3. payer for patient over 65 years old
  4. insurance coverage to low-income families and individuals
  5. the AVP of the UBO CS Department
Down
  1. finite dollar amount that you’re responsible to pay before insurance pays for any medical service in any given policy year.
  2. had baby goats in July named Buckie and Bubbles
  3. have been with Atrium for 33 years
  4. Advantage Plan
  5. can provide a partial discount at 25,50, or 75 percent.
  6. am the google of the UBO CS department, I am used as a resource
  7. are looking forward to the merge with Atrium Health

12 Clues: Advantage Plan • abbreviation is DX • the AVP of the UBO CS Department • have been with Atrium for 33 years • payer for patient over 65 years old • had baby goats in July named Buckie and Bubbles • are looking forward to the merge with Atrium Health • can provide a partial discount at 25,50, or 75 percent. • insurance coverage to low-income families and individuals • ...

Customer Service Week 2022-10-05

Customer Service Week crossword puzzle
Across
  1. state of doing an outgoing call
  2. the annual celebration of the importance of customer service is _________. 3 words.
  3. a person who buys goods or a service
  4. standard
  5. tool we're using to do a call.
  6. when speaking to customer you should vary the _____ of your voice.
Down
  1. compensation offered to the customer for the inconvenience he exeperienced.
  2. Kitopi's slogan: "Staisfy the World's ______"
  3. we prefer this value over individual
  4. state of having an incoming call
  5. feeling of enjoyment, contentment and pleasure.
  6. Your tone of voice in the greeting should be _____.

12 Clues: standard • tool we're using to do a call. • state of doing an outgoing call • state of having an incoming call • we prefer this value over individual • a person who buys goods or a service • Kitopi's slogan: "Staisfy the World's ______" • feeling of enjoyment, contentment and pleasure. • Your tone of voice in the greeting should be _____. • ...

Customer Service Department 2022-08-01

Customer Service Department crossword puzzle
Across
  1. the court stopped all proceedings in the main bankruptcy case
  2. restore something to their former position
  3. another word for optional service contract
  4. refers to an additional individual equally responsible on a contract
  5. an optional car insurance coverage that helps pay off your auto contract if your car is totaled or stolen and you owe more than the car's depreciated value
Down
  1. is the lowest price offered in the auction
  2. releases the debtor from personal liability for certain specified types of debts
  3. website we use to obtain car values
  4. where does the seller assign it's interest to Rudolph
  5. a person's credit score calculated with software from Fair Isaac Corporation.
  6. the # of signatures needed on a valid contract
  7. is an identity card that Mexican consulates issue to Mexican citizens

12 Clues: website we use to obtain car values • is the lowest price offered in the auction • restore something to their former position • another word for optional service contract • the # of signatures needed on a valid contract • where does the seller assign it's interest to Rudolph • the court stopped all proceedings in the main bankruptcy case • ...

Customer Service Puzzle 2024-10-16

Customer Service Puzzle crossword puzzle
Across
  1. The department responsible for helping customers (8 letters)
  2. System CCC uses to look up ETA (8 letters)
  3. Someone who buys products or services (8 letters)
  4. A friendly and outgoing attitude when interacting with customers (7 letters)
  5. A positive and welcoming feeling from a customer interaction (9 letters)
Down
  1. Giving detailed and clear responses to customer questions (11 letters)
  2. Making sure the customer is completely satisfied (10 letters)
  3. Solving customer problems or complaints quickly (10 letters)
  4. Politeness and good manners in dealing with customers (8 letters)
  5. Giving back what a customer paid for something they return (7 letters)
  6. Customer feedback or evaluation of services (8 letters)
  7. The ability to understand and share the feelings of another (9 letters)

12 Clues: System CCC uses to look up ETA (8 letters) • Someone who buys products or services (8 letters) • Customer feedback or evaluation of services (8 letters) • The department responsible for helping customers (8 letters) • Solving customer problems or complaints quickly (10 letters) • Making sure the customer is completely satisfied (10 letters) • ...

Delivering Excellent Customer Service 2020-10-26

Delivering Excellent Customer Service crossword puzzle
Across
  1. When serving food, have a system so you know which plates go to which ___.
  2. after clearing plates, immediately bring the ___
  3. ___ should be served first
  4. Always try to solve the problem quickly and without ___
  5. It's best to do this, especially when you don't agree with a customer
  6. serve drinks from the diner's ___
  7. ___ is how quickly customers are served
  8. great ___ is essential to a restaurant's success
  9. effective restaurants want their customer’s ___
  10. Whatever the problem, your goal is to please the ___
Down
  1. allows customers to conveniently browse and then order from your menu
  2. It is vitally important to deal with problems ___
  3. customer service is equal parts ___ and genuine attention
  4. be thoroughly ___ on your menu
  5. use ___ titles when addressing customers
  6. serve food from the diner's ___
  7. ___ your diners when they walk in the door
  8. When dealing with problems, it's best to own the ___

18 Clues: ___ should be served first • be thoroughly ___ on your menu • serve food from the diner's ___ • serve drinks from the diner's ___ • ___ is how quickly customers are served • use ___ titles when addressing customers • ___ your diners when they walk in the door • effective restaurants want their customer’s ___ • after clearing plates, immediately bring the ___ • ...

customer service week puzzle 2021-09-29

customer service week puzzle crossword puzzle
Across
  1. Following your schedule
  2. Anaplasma ___________________
  3. Symmetric dimethylarginine test
  4. an equine up to one year old
  5. President of Antech
  6. One of the Mars 5 priciples
  7. Dispatch Manager for Florida
  8. kidney Disease predictive AI medicine
  9. The Worst Veterinary Lab
Down
  1. Board Certified,
  2. No Test Marked
  3. DECALCIFICATION code
  4. Antech Imaging Services,
  5. Equine ______________ Anemia
  6. Antech's parent company
  7. The Best Veterinary Lab
  8. Piggy
  9. specializes in the diagnosis an treatment of cancer.

18 Clues: Piggy • No Test Marked • Board Certified, • President of Antech • DECALCIFICATION code • Following your schedule • Antech's parent company • The Best Veterinary Lab • Antech Imaging Services, • The Worst Veterinary Lab • One of the Mars 5 priciples • Equine ______________ Anemia • an equine up to one year old • Dispatch Manager for Florida • Anaplasma ___________________ • ...

Customer Service Superhero Week 2015-09-28

Customer Service Superhero Week crossword puzzle
Across
  1. Number of visits for mileage approved Dermatology care
  2. The letter Y
  3. The new general diagnosis code
  4. The new diagnosis codes implemented by The World Health Organization
  5. Sent through the FE Tool for Wait Time and Choice First appointments
  6. Always done when a member requests services
  7. Added to the time to get military time
  8. Always do with duplicate authorizations
Down
  1. The law that protects personal health information
  2. Should only show eligibility in DOMA after 08/06/2015
  3. New NULL eligibility in QC
  4. We check this website for messages from the VA
  5. The Letter F
  6. CTRL+F
  7. number of scripts in blackboard
  8. Faxed for every appointment (if we have it)
  9. The letter H
  10. Provides step by step instructions for a job

18 Clues: CTRL+F • The letter Y • The Letter F • The letter H • New NULL eligibility in QC • The new general diagnosis code • number of scripts in blackboard • Added to the time to get military time • Always do with duplicate authorizations • Faxed for every appointment (if we have it) • Always done when a member requests services • Provides step by step instructions for a job • ...

Introduction to Hospitality Marketing 2024-03-26

Introduction to Hospitality Marketing crossword puzzle
Across
  1. Nature of service as compared to products.
  2. Nature of Hospitality Marketing that shows that it constantly changes, adapting to consumer preferences
  3. Involves gathering and analysing customer data to personalise interactions and anticipate needs.
  4. Perceived benefit a customer receives from a product or service
  5. Desires shaped by individual preferences and cultural influences
  6. A step in which companies distinct and desirable place for the product or brand in the minds of the target customer
  7. Step where one or more market segments are selected and tailored marketing is engaged for that segment
Down
  1. Communication Strategy used to inform and persuade target audiences
  2. A factor that helps identify the target market
  3. A customer expectation that assures guests a pleasant stay
  4. Wants that are backed by purchasing power
  5. Word used to explain existing customers coming back again and again
  6. Degree/Level to which a product or service meets or exceeds customer expectations

13 Clues: Wants that are backed by purchasing power • Nature of service as compared to products. • A factor that helps identify the target market • A customer expectation that assures guests a pleasant stay • Perceived benefit a customer receives from a product or service • Desires shaped by individual preferences and cultural influences • ...

Ch 5.1 Feasibility Analysis: Testing an Opportunity 2023-02-22

Ch 5.1 Feasibility Analysis: Testing an Opportunity crossword puzzle
Across
  1. Those most likely to buy products or services from a business
  2. A group of businesses with a common interest, such as financial services, computers, or groceries
  3. The process used to determine the initial feasibility of an idea
  4. End-users of the service
  5. List your opinion on the strengths and weaknesses of your competitors
  6. The distribution channel through which your product or service flows from the producer to the customer
  7. Third column, lists the benefits that customers receive
  8. List of direct and indirect competitors
  9. A distinctive aspect, quality, or characteristic of a product or service
  10. Second column, list the primary target customer for each of your competitors
  11. A tool for organizing important information about the competition
Down
  1. A working model of the new product
  2. a clear and concise description of an opportunity
  3. List the way the company delivers the benefit
  4. Describes how you intend to create and capture value with your business concept
  5. Something that promotes or enhances the value of the product or service

16 Clues: End-users of the service • A working model of the new product • List of direct and indirect competitors • List the way the company delivers the benefit • a clear and concise description of an opportunity • Third column, lists the benefits that customers receive • Those most likely to buy products or services from a business • ...

Customer Service - Service Basics 2019-03-03

Customer Service - Service Basics crossword puzzle
Across
  1. made with espresso and steamed milk
  2. cup used to serve espresso
  3. clothing worn to identify workers
  4. employee processes the payment
Down
  1. part of a meal served one at a time
  2. spending money at a business
  3. a group of tables in a restaurant assigned to a server
  4. made by running hot water/steam through coffee
  5. staff member that has the most contact with the customer
  6. to extract flavors by placing in hot liquid

10 Clues: cup used to serve espresso • spending money at a business • employee processes the payment • clothing worn to identify workers • part of a meal served one at a time • made with espresso and steamed milk • to extract flavors by placing in hot liquid • made by running hot water/steam through coffee • a group of tables in a restaurant assigned to a server • ...

Services marketing crossword 2021-04-11

Services marketing crossword crossword puzzle
Across
  1. : individual hired by employer
  2. : continuum term explaining degree of tangibility
  3. .: organization's rival
  4. .monetary worth of something
  5. : not possible to touch, see or test
  6. .consumer : services bought for self consumption
  7. : who buys product or service
  8. process selling and advertising service
  9. service related well being
  10. : service related travel
  11. : money obtained by participating in job
  12. : not able to separate
  13. : action between objects
  14. : any natural human wealth satisfying organization needs
  15. .: service related carrying goods through vehicles
  16. .: service offered for mental analysis
  17. .: merchandise
  18. : service sector related to movies
  19. .: can be made and stored
  20. : pays employee for work
  21. : service related to studying
  22. : intangible act provided by one party to other
  23. : action of buying and selling
  24. : marketing mix term for promoting
  25. : way in which organization is connected
Down
  1. : ability to keep hold customer
  2. : service sector regarding animals
  3. : likely to decay
  4. .: services that require earning max profit and revenue
  5. : marketing mix term for deciding price
  6. : state of possessing
  7. : need not essential for survival
  8. : marketing mix also known as distribution
  9. .: service related to economy
  10. regulated .: service that require no regulation
  11. : marketing mix include both service personal and customer
  12. : one who provides
  13. : service that require formal training
  14. anything that influence in result
  15. : necessary for survival
  16. :consumer : services bought by organization
  17. : system according to which money is organized
  18. : distinct area
  19. : serving society is main purpose of this services
  20. : a marked effect
  21. : possible to touch ,see or taste
  22. : strong desire
  23. service product : offer expertise
  24. : service that do not require formal training
  25. : something of worth
  26. : marketing mix term referred to steps involve in performing activities
  27. : company ,institute

52 Clues: .: merchandise • : distinct area • : strong desire • : likely to decay • : a marked effect • : one who provides • : something of worth • : company ,institute • : state of possessing • : not able to separate • .: organization's rival • : necessary for survival • : service related travel • : action between objects • : pays employee for work • .: can be made and stored • service related well being • ...

Services Marketing Crossword 2021-04-11

Services Marketing Crossword crossword puzzle
Across
  1. : individual hired by employer
  2. : continuum term explaining degree of tangibility
  3. .: organization's rival
  4. .monetary worth of something
  5. : not possible to touch, see or test
  6. .consumer : services bought for self consumption
  7. : who buys product or service
  8. process selling and advertising service
  9. service related well being
  10. : service related travel
  11. : money obtained by participating in job
  12. : not able to separate
  13. : action between objects
  14. : any natural human wealth satisfying organization needs
  15. .: service related carrying goods through vehicles
  16. .: service offered for mental analysis
  17. .: merchandise
  18. : service sector related to movies
  19. .: can be made and stored
  20. : pays employee for work
  21. : service related to studying
  22. : intangible act provided by one party to other
  23. : action of buying and selling
  24. : marketing mix term for promoting
  25. : way in which organization is connected
Down
  1. : ability to keep hold customer
  2. : service sector regarding animals
  3. : likely to decay
  4. .: services that require earning max profit and revenue
  5. : marketing mix term for deciding price
  6. : state of possessing
  7. : need not essential for survival
  8. : marketing mix also known as distribution
  9. .: service related to economy
  10. regulated .: service that require no regulation
  11. : marketing mix include both service personal and customer
  12. : one who provides
  13. : service that require formal training
  14. anything that influence in result
  15. : necessary for survival
  16. :consumer : services bought by organization
  17. : system according to which money is organized
  18. : distinct area
  19. : serving society is main purpose of this services
  20. : a marked effect
  21. : possible to touch ,see or taste
  22. : strong desire
  23. service product : offer expertise
  24. : service that do not require formal training
  25. : something of worth
  26. : marketing mix term referred to steps involve in performing activities
  27. : company ,institute

52 Clues: .: merchandise • : distinct area • : strong desire • : likely to decay • : a marked effect • : one who provides • : something of worth • : company ,institute • : state of possessing • : not able to separate • .: organization's rival • : necessary for survival • : service related travel • : action between objects • : pays employee for work • .: can be made and stored • service related well being • ...

Customer Service Week 2022-10-06

Customer Service Week crossword puzzle
Across
  1. state of having an incoming call
  2. Kitopi's slogan: "Satisfy the World's ______"
  3. the annual celebration of the importance of customer service is _________. 3 words.
  4. compensation offered to the customer for the inconvenience he experienced.
  5. tool we are using to do a call.
Down
  1. state of doing an outgoing call
  2. sysnonym of standard
  3. feeling of enjoyment, contentment and pleasure.
  4. when speaking to customer you should vary the _____ of your voice.
  5. Your tone of voice in the greeting should be _____.
  6. we prefer this value over individual
  7. a person who buys goods or a service

12 Clues: sysnonym of standard • state of doing an outgoing call • tool we are using to do a call. • state of having an incoming call • we prefer this value over individual • a person who buys goods or a service • Kitopi's slogan: "Satisfy the World's ______" • feeling of enjoyment, contentment and pleasure. • Your tone of voice in the greeting should be _____. • ...

Customer Service Week 2019-10-07

Customer Service Week crossword puzzle
Across
  1. hear with intention
  2. the opportunity to pay a bill late without having services shut off is an
  3. Transmit information
  4. watch your ____ when speaking to customers
  5. being of service or assistance
  6. a facial expression characteried by turning up the corners of the mouth; usually shows pleasure of amusement
Down
  1. recognize with gratitude;be greatful for
  2. The first known use of a _____ was in 1885
  3. work done by one person or group that benefits another
  4. to add autopay a customer must log into
  5. Someone who pays for goods or services
  6. if the caller is upset, stay

12 Clues: hear with intention • Transmit information • if the caller is upset, stay • being of service or assistance • Someone who pays for goods or services • to add autopay a customer must log into • recognize with gratitude;be greatful for • The first known use of a _____ was in 1885 • watch your ____ when speaking to customers • ...

Customer Service Week 2021-10-12

Customer Service Week crossword puzzle
Across
  1. Likes to chase mice
  2. Abbreviation for Kinetic Always On
  3. Large marsupial
  4. Something you can get milk from
  5. People appreciated by a company
  6. This is data line also known as _______
  7. Has a trunk
Down
  1. Time built to enjoy personal life
  2. Something we look forward to every two weeks
  3. Man's best friend
  4. Type of employee
  5. Flying mammal

12 Clues: Has a trunk • Flying mammal • Large marsupial • Type of employee • Man's best friend • Likes to chase mice • Something you can get milk from • People appreciated by a company • Time built to enjoy personal life • Abbreviation for Kinetic Always On • This is data line also known as _______ • Something we look forward to every two weeks

Teamwork 2021-10-10

Teamwork crossword puzzle
Across
  1. Brings everyone together
  2. Your trusted partner
  3. People of EBL
  4. Recognition
  5. Our performance
  6. Customer delight
  7. Evaluation
  8. Our priority
Down
  1. Power of ...
  2. Learning activity
  3. We must maintain
  4. What we deliver
  5. We give
  6. Prize for performance
  7. Group of people
  8. Home of happiness
  9. Longest serving CEO

17 Clues: We give • Evaluation • Recognition • Power of ... • Our priority • People of EBL • What we deliver • Our performance • Group of people • We must maintain • Customer delight • Learning activity • Home of happiness • Longest serving CEO • Your trusted partner • Prize for performance • Brings everyone together

VMBC CROSSWORD 2016-05-24

VMBC CROSSWORD crossword puzzle
Across
  1. If we resend form by ____ will arrived empty the form for security reasons.
  2. It is one of our enrollment channels.
  3. A ________person can apply to the service.
  4. It is one of the things that you can modify in the application.
  5. You will perform this recording, regarding the state, whenever is the only missing document.
  6. You will fill this information whenever the customer was referred by someone that already has Safelink service.
  7. It is in charge of the lifeline service regulations.
  8. It is another way to call the annual verification.
  9. It is not a program that we allow.
  10. In this state, if the person is applying by income you need to request extra information.
  11. It is the abbreviation for the state of Maryland.
  12. Would be the only person able to make the recordings.
  13. This is the system you will used in OPS once you start nesting.
  14. customer must receive a _______ that is under his name to qualified.
  15. Only customer older than _____years can apply to the service.
  16. You will use ______ whenever you need to tag the call.
  17. You can modify the information when the applications is in this status.
  18. This program will apply if the customer is disable.
  19. You will request the 9 digits of DSHS at ___.
  20. This information can´t be change in the application once created.
  21. The E911 will be charge to this state.
Down
  1. This is one of the application status that we can reject.
  2. In this state they will perform the AV every two years.
  3. You will need to perform a _______ if it is a special state to make the process faster.
  4. It is the second requirement to be able to apply for the service.
  5. This risk factor is mandatory to ask whenever you open an application.
  6. This is one of our CSR validation rules.
  7. It is the system that will be arranging your lunch and breaks.
  8. This plan allows international calling.
  9. It´s the state that has two state agency one of them is OTDA.
  10. This is the first information you request when a customer is applying by the first time.
  11. In this state the customer need to perform a recording to activate the phone.
  12. This is the name of our customer.
  13. It´s a benefit provided by the government.
  14. It is optional for the customer provide _______ information.
  15. You will need to ask if the ____ is permanent or temporary.
  16. It is one of our enrollment channels.
  17. This is the name of food stamps at PR.
  18. This database runs a validation call TPIV.
  19. will request a 9 digits of _____ at OR, UT.

40 Clues: This is the name of our customer. • It is not a program that we allow. • It is one of our enrollment channels. • It is one of our enrollment channels. • This is the name of food stamps at PR. • The E911 will be charge to this state. • This plan allows international calling. • This is one of our CSR validation rules. • A ________person can apply to the service. • ...

Services marketing crossword 2021-04-11

Services marketing crossword crossword puzzle
Across
  1. money obtained by participating in job
  2. service that require formal training
  3. service product : offer expertise
  4. not able to separate
  5. service related well being
  6. consumer: services bought for self-consumption
  7. marketing mix also known as distribution
  8. service related travel
  9. monetary worth of something
  10. marketing mix term referred to steps involve in performing activities
  11. marketing mix term for promoting
  12. service-related carrying goods through vehicles
  13. necessary for survival
  14. marketing mix term for deciding price
  15. distinct area
  16. action of buying and selling
  17. merchandise
  18. service that do not require formal training
  19. action between objects
  20. company ,institute
  21. service that requires no regulation
  22. pays employee for work
  23. a marked effect
  24. service sector related to movies
  25. need not essential for survival
  26. ability to keep hold customer
  27. marketing mix include both service personal and customer
Down
  1. state of possessing
  2. a strong desire
  3. organization's rival
  4. selling and advertising service
  5. not possible to touch, see or test
  6. anything that influence in result
  7. continuum term explaining degree of tangibility
  8. service related to studying
  9. individual hired by employer
  10. who buys product or service
  11. one who provides
  12. : services that require earning max profit and revenue
  13. .: service offered for mental analysis
  14. service sector regarding animals
  15. consumer: services bought by the organization
  16. likely to decay
  17. system according to which money is organized
  18. any natural human wealth satisfying organization needs
  19. possible to touch ,see or taste
  20. something of worth
  21. can be made and stored
  22. serving society is main purpose of these services
  23. way in which organization is connected
  24. intangible act provided by one party to other
  25. service related to economy

52 Clues: merchandise • distinct area • a strong desire • likely to decay • a marked effect • one who provides • something of worth • company ,institute • state of possessing • organization's rival • not able to separate • service related travel • necessary for survival • can be made and stored • action between objects • pays employee for work • service related well being • service related to economy • ...

telecom domain 2013-11-26

telecom domain crossword puzzle
Across
  1. A DSL Line without a dial tone
  2. Indian Mobile network is divided into zones which are almost based on state boundaries. These zones are called
  3. The kind of Billing where payment needs to be done before using the service
  4. Database maintained by Mobile service provider to temporary track the mobile roaming users
  5. Set of components/processes that activates the telecom services of an customer on the network/service infrastructure after the customer has placed an order
  6. Area covered by a cellular base station
  7. What kind of cables are used in wireline network to minimize crosstalk
  8. Logical geographical area in US which demarcated the area in which a RBOC was permitted to provide local telephone services
Down
  1. Physical Link or circuit that connects Customers Wireline Telephone to the Service provider’s Local Exchange Carrier
  2. AT&T initiative to provide voice, data and internet services over a single IP based connection
  3. Set of components/processes that makes ensures what has been promised to the customer is being delivered continuously
  4. The ability to retain the fixed line telephone number, while changing from one service provider to another
  5. USA has FCC, India has ___
  6. Mobile component used to identify and authenticate network users
  7. GSM makes use of this technique for transmitting data
  8. Type of Rating use to rate the call detail records of a prepaid mobile user
  9. First company to launch a smart Phone
  10. First Mobile service provider in india
  11. Component responsible for collecting Call Detail Records from Network elements and normalizing them as per the Billing system
  12. First GSM Phone call was made on this mobile Service Operators n/w

20 Clues: USA has FCC, India has ___ • A DSL Line without a dial tone • First company to launch a smart Phone • First Mobile service provider in india • Area covered by a cellular base station • GSM makes use of this technique for transmitting data • Mobile component used to identify and authenticate network users • ...

VMBC CROSSWORD 2016-05-24

VMBC CROSSWORD crossword puzzle
Across
  1. If we resend form by ____ will arrived empty the form for security reasons.
  2. It is the system that will be arranging your lunch and breaks.
  3. It´s the state that has two state agency one of them is OTDA.
  4. In this state the customer need to perform a recording to activate the phone.
  5. You will request the 9 digits of DSHS at ___.
  6. In this state they will perform the AV every two years.
  7. This program will apply if the customer is disable.
  8. You will need to ask if the ____ is permanent or temporary.
  9. Would be the only person able to make the recordings.
  10. It is optional for the customer provide _______ information.
  11. It is another way to call the annual verification.
  12. It is not a program that we allow.
  13. It is one of our enrollment channels.
  14. You will need to perform a _______ if it is a special state to make the process faster.
  15. This is the name of food stamps at PR.
  16. A ________person can apply to the service.
  17. This is the system you will used in OPS once you start nesting.
  18. You will perform this recording, regarding the state, whenever is the only missing document.
  19. This plan allows international calling.
  20. This is the name of our customer.
Down
  1. This is the first information you request when a customer is applying by the first time.
  2. It is the abbreviation for the state of Maryland.
  3. In this state, if the person is applying by income you need to request extra information.
  4. You will use ______ whenever you need to tag the call.
  5. This information can´t be change in the application once created.
  6. It is one of our enrollment channels.
  7. customer must receive a _______ that is under his name to qualified.
  8. This is one of our CSR validation rules.
  9. This is one of the application status that we can reject.
  10. This risk factor is mandatory to ask whenever you open an application.
  11. It´s a benefit provided by the government.
  12. It is in charge of the lifeline service regulations.
  13. You will fill this information whenever the customer was referred by someone that already has Safelink service.
  14. The E911 will be charge to this state.
  15. It is one of the things that you can modify in the application.
  16. This database runs a validation call TPIV.
  17. It is the second requirement to be able to apply for the service.
  18. Only customer older than _____years can apply to the service.
  19. You can modify the information when the applications is in this status.
  20. will request a 9 digits of _____ at OR, UT.

40 Clues: This is the name of our customer. • It is not a program that we allow. • It is one of our enrollment channels. • It is one of our enrollment channels. • The E911 will be charge to this state. • This is the name of food stamps at PR. • This plan allows international calling. • This is one of our CSR validation rules. • It´s a benefit provided by the government. • ...

VMBC CROSSWORD 2016-05-24

VMBC CROSSWORD crossword puzzle
Across
  1. It´s the state that has two state agency one of them is OTDA.
  2. This is the name of our customer.
  3. This plan allows international calling.
  4. Would be the only person able to make the recordings.
  5. It is the second requirement to be able to apply for the service.
  6. It is not a program that we allow.
  7. It is the abbreviation for the state of Maryland.
  8. You will request the 9 digits of DSHS at ___.
  9. It is one of our enrollment channels.
  10. You will fill this information whenever the customer was referred by someone that already has Safelink service.
  11. It´s a benefit provided by the government.
  12. If we resend form by ____ will arrived empty the form for security reasons.
  13. This is one of our CSR validation rules.
  14. This program will apply if the customer is disable.
  15. In this state, if the person is applying by income you need to request extra information.
  16. You will use ______ whenever you need to tag the call.
  17. This is the first information you request when a customer is applying by the first time.
  18. It is one of the things that you can modify in the application.
  19. You will need to perform a _______ if it is a special state to make the process faster.
  20. It is optional for the customer provide _______ information.
  21. Only customer older than _____years can apply to the service.
  22. This information can´t be change in the application once created.
Down
  1. will request a 9 digits of _____ at OR, UT.
  2. You will perform this recording, regarding the state, whenever is the only missing document.
  3. In this state they will perform the AV every two years.
  4. A ________person can apply to the service.
  5. This database runs a validation call TPIV.
  6. It is another way to call the annual verification.
  7. This is the system you will used in OPS once you start nesting.
  8. You will need to ask if the ____ is permanent or temporary.
  9. This is one of the application status that we can reject.
  10. It is the system that will be arranging your lunch and breaks.
  11. It is one of our enrollment channels.
  12. This risk factor is mandatory to ask whenever you open an application.
  13. It is in charge of the lifeline service regulations.
  14. customer must receive a _______ that is under his name to qualified.
  15. The E911 will be charge to this state.
  16. This is the name of food stamps at PR.
  17. You can modify the information when the applications is in this status.
  18. In this state the customer need to perform a recording to activate the phone.

40 Clues: This is the name of our customer. • It is not a program that we allow. • It is one of our enrollment channels. • It is one of our enrollment channels. • The E911 will be charge to this state. • This is the name of food stamps at PR. • This plan allows international calling. • This is one of our CSR validation rules. • A ________person can apply to the service. • ...

CUSTOMER SERVICE WEEK CROSSWORD PUZZLE 2021-09-20

CUSTOMER SERVICE WEEK CROSSWORD PUZZLE crossword puzzle
Across
  1. How long must it take for us to respond to a routine correspondence from a customer?
  2. You will be able to gain a competitive advantage over your competitors if the customers are satisfied with the ……….
  3. There are five attributes of a Zenith Person. True or False?
  4. The official 2021 Customer Service Week theme is The…….
  5. The Global Customer Service week is usually celebrated in the ……… week of October every year.
  6. I am the Key Test that entreats you to act quickly on issues. Who am I?
  7. When you’re trusted by customers, they are more likely to be …. to the brand.
  8. When talking to customers always remember their ……….
  9. Pay attention to customer opinions and ……………
  10. Always think about how your current actions and ……… will influence customers and the people around you.
  11. Develop a reputation for reliability; never make a ………. that you can’t keep. Your word is your bond.
  12. I am the perfect epitome of the statement there is no “I’ in team When you truly embrace me, you are called reliable. Who am I?
  13. Keep your word and show ………...so you can preserve trust.
Down
  1. Taking ownership of your works requires you to take ……….. measures in your daily duties.
  2. Always deliver more than ………….. to the customers and your employers by putting more effort.
  3. Ensure customers are fully briefed on product features at time of ……….
  4. Your sheer commitment and diligence towards your ………..will encourage others to follow in your footsteps
  5. Understanding and identifying with your customers’ feelings is called ……………….
  6. The most important person on the Bank’s premises is the?
  7. I am the Key Test that hates loose ends, I entreat you to be the captain of your ship. Who am I?
  8. Accurate customer service will build ……………amongst consumers.
  9. Always use a ………...language when interacting with customers.
  10. The GCSW theme is illustrated in red, turquoise and gold logo. True or False?
  11. The ….. Customer Service week originated from USA in 1992.
  12. Get in the habit of ………. phone calls, e-mails and other correspondence quickly.
  13. Productive employees get the required ………………….
  14. Through active ………you can better understand the needs of customers and address them accordingly.
  15. When we exceed customer’s expectations, we …………….. them.
  16. Avoid errors as expectations will not be met and customers will be……….
  17. To be eligible for the Zenith Controller loan you must receive your ……….. through the controller and accountant General’s department.

30 Clues: Pay attention to customer opinions and …………… • Productive employees get the required …………………. • When talking to customers always remember their ………. • The official 2021 Customer Service Week theme is The……. • The most important person on the Bank’s premises is the? • When we exceed customer’s expectations, we …………….. them. • ...

Social Media Benefits 2024-08-13

Social Media Benefits crossword puzzle
Across
  1. LEAD GENERATION
  2. COST EFFECTIVE ADVERTISING
  3. WEBSITE TRAFFIC
  4. ENGAGEMENT
  5. INNOVATION
  6. COMPETITIVE ADVANTAGE
  7. CUSTOMER ENGAGEMENT
  8. SEARCH ENGINE OPTIMIZATION
  9. CONVERSION
  10. REPUTATION MANAGEMENT
Down
  1. BRAND AWARENESS
  2. CUSTOMER SERVICE
  3. MARKET RESEARCH
  4. ANALYTICS
  5. REPUTATION MANAGEMENT

15 Clues: ANALYTICS • ENGAGEMENT • INNOVATION • CONVERSION • BRAND AWARENESS • LEAD GENERATION • WEBSITE TRAFFIC • MARKET RESEARCH • CUSTOMER SERVICE • CUSTOMER ENGAGEMENT • COMPETITIVE ADVANTAGE • REPUTATION MANAGEMENT • REPUTATION MANAGEMENT • COST EFFECTIVE ADVERTISING • SEARCH ENGINE OPTIMIZATION

Crossword for Service 2022-04-14

Crossword for Service crossword puzzle
Across
  1. Jika seorang Service Officer tidak memberikan informasi yang memadai, maka akan menurunkan nilai
  2. Pengertian service adalah Apapun yang dilakukan oleh perusahaan beserta komponen usahanya untuk memenuhi dan atau ….. kebutuhan dan harapan customernya
  3. Berkomitmen tinggi merupakan perilaku dari service values
  4. Yang bukan merupakan Service Colors ACC adalah
  5. Menjunjung tinggi integritas merupakan perilaku dari service values
Down
  1. Jika seorang service officer membiarkan customer terdiam dan kebingungan, maka akan menurunkan nilai
  2. Yang tidak temasuk empathy visual adalah
  3. Jika customer melakukan rescheduling dengan perpanjang tenor, apa yang terjadi dengan jumlah angsuran customer?
  4. Untuk customer dengan gross AR lebih kecil sama dengan 2,5 M yang melakukan hard reshedule pertama dalam periode F5PD harus mendapatkan approval
  5. Yang tidak termasuk komponen visual dalam komunikasi adalah

10 Clues: Yang tidak temasuk empathy visual adalah • Yang bukan merupakan Service Colors ACC adalah • Berkomitmen tinggi merupakan perilaku dari service values • Yang tidak termasuk komponen visual dalam komunikasi adalah • Menjunjung tinggi integritas merupakan perilaku dari service values • ...

Nipsco Crossword Puzzle 2016-06-22

Nipsco Crossword Puzzle crossword puzzle
Across
  1. The additional charges or credits the Company includes in a Customer Bill to offset the variance in the fuel cost in base rates compared to actual cost of fuel.
  2. The gas cost recovery process approved for the Company through various Commission orders.
  3. That Demand, stated in Kilowatts, upon which the Demand Charge in the Customer’s Bill is determined in any given month.
  4. Gas service involving the delivery by the Company to the Customer of Customer-delivered gas.
  5. The part of the Tariff setting forth the General Rules and Regulations Applicable to Gas Service, as filed with and approved by the IURC.
  6. The day of the year that the maximum throughput of gas occurs for the Company.
  7. The termination or discontinuance of electric or gas service.
  8. The dollar amount set forth in each Rate Schedule.
  9. Any person, firm, corporation, municipality, or other government agency which has agreed orally or otherwise, to pay for gas service received from a public utility.
Down
  1. The minimum quantity of Gas Service for firm curtailable Transport Customers required by Customer to prevent endangering the health and safety of personnel, or to prevent material damage to Customer’s facilities, equipment, or property.
  2. A residential living quarter.
  3. Natural gas used as a raw material for its chemical property in creating a product.
  4. Any Customer that resides in a residential dwelling, mobile home, apartment or condominium using electricity.
  5. A measurement of active power.
  6. Federal Energy Regulatory Commission or its successor.
  7. The part of the Tariff setting forth supplemental provisions applicable to specific Rate Schedules, as filed with and approved by the IURC.

16 Clues: A residential living quarter. • A measurement of active power. • The dollar amount set forth in each Rate Schedule. • Federal Energy Regulatory Commission or its successor. • The termination or discontinuance of electric or gas service. • The day of the year that the maximum throughput of gas occurs for the Company. • ...

LSMC 2014-11-24

LSMC crossword puzzle
Across
  1. Customer service inquiries sat
  2. the only joint in the LSMC
  3. manages multiple log programs
  4. I have the Class II stuff
  5. 4 commodities at the IIF and UIF
  6. He runs it all
  7. Coordinated ____________ Mgt
  8. under the LOGCOM NRMP
  9. Relates to expiration date
  10. 8__ Radford Blvd
  11. I run finance, people, training
Down
  1. manage relationships
  2. I'm the Deputy
  3. I run Customer service programs
  4. safety
  5. I am between twice the Cs than Ss
  6. I run the rad stuff
  7. facilitates equipment receiving
  8. Have a product problem
  9. The only EA in the LSMC
  10. I am the newest director
  11. I run the joint dotted line

22 Clues: safety • I'm the Deputy • He runs it all • 8__ Radford Blvd • I run the rad stuff • manage relationships • under the LOGCOM NRMP • Have a product problem • The only EA in the LSMC • I am the newest director • I have the Class II stuff • the only joint in the LSMC • Relates to expiration date • I run the joint dotted line • Coordinated ____________ Mgt • manages multiple log programs • ...

My Crossword 2023-03-15

My Crossword crossword puzzle
Across
  1. The income that someone receives from the business activity
  2. A item or service that you sell to serve a customer
  3. A role given to a person or group
  4. A name/symbol that represents the companies Product
  5. A worker who does tasks for a business and gets payed regularly
  6. A group of businesses that make or sell similar services.
  7. Plan of Managing the Money
  8. The Beginning of a new product or service
  9. A announcement promoting a product or service
  10. A increase in prices
  11. The process of businesses or organisations developing toward international services
  12. The action of buying/selling good and/or services
  13. A long-term object that benefits a business for a long period of time
Down
  1. Someone who buys something from a seller or supplier in exchange of money or valuable items
  2. When selling something more than its cost
  3. The exchange in products or services which is acceptable and has been agreed upon by both individual/society
  4. An amount of money that is owed or due
  5. The increase in a company's size or revenue
  6. The action of selling and delivering products and services from manufacturer to the customer
  7. To give authority to someone
  8. The action of doing work for someone
  9. The amount of goods and services available to customers

22 Clues: A increase in prices • Plan of Managing the Money • To give authority to someone • A role given to a person or group • The action of doing work for someone • An amount of money that is owed or due • When selling something more than its cost • The Beginning of a new product or service • The increase in a company's size or revenue • ...

Telecom Domain 2013-11-26

Telecom Domain crossword puzzle
Across
  1. Indian Mobile network is divided into zones which are almost based on state boundaries
  2. Logical geographical area in US which demarcated the area in which a RBOC was permitted to provide local telephone services
  3. Area covered by a cellular base station
  4. The ability to retain the fixed line telephone number, while changing from one service provider to another
  5. First company to launch a smart Phone
  6. First Mobile service provider in india
  7. Type of Rating use to rate the call detail records of a prepaid mobile user
  8. Database maintained by Mobile service provider to temporary track the mobile roaming users
  9. USA has FCC, India has ___
  10. A DSL Line without a dial tone
Down
  1. Mobile component used to identify and authenticate network users
  2. GSM makes use of this technique for transmitting data
  3. What kind of cables are used in wireline network to minimize crosstalk
  4. Set of components/processes that activates the telecom services of an customer on the network/service infrastructure after the customer has placed an order
  5. First GSM Phone call was made on this mobile Service Operators n/w
  6. Physical Link or circuit that connects Customers Wireline Telephone to the Service provider’s Local Exchange Carrier
  7. Component responsible for collecting Call Detail Records from Network elements and normalizing them as per the Billing system
  8. The kind of Billing where payment needs to be done before using the service
  9. AT&T initiative to provide voice, data and internet services over a single IP based connection
  10. Set of components/processes that makes ensures what has been promised to the customer is being delivered continuously

20 Clues: USA has FCC, India has ___ • A DSL Line without a dial tone • First company to launch a smart Phone • First Mobile service provider in india • Area covered by a cellular base station • GSM makes use of this technique for transmitting data • Mobile component used to identify and authenticate network users • ...

Chapter 5 Vocab 2022-12-06

Chapter 5 Vocab crossword puzzle
Across
  1. Service that allows a person to direct payment from his or her bank account to companies and individuals
  2. Number of buyers for a product or service
  3. Optional additional warranty offered by manufacturers and third party companies that can be purchased by the consumer
  4. Certificate that grants a discount or even a free good or service to its holder
  5. Advertising that charges the advertiser each time a viewer clicks the link in the advertisement
  6. Price per unit for a product
  7. Arrangement in which a customer receives a good or service in exchange for the promise to pay at a later date
  8. Any arrangement that allows buyers and sellers to meet with the purpose of exchanging goods, services, or information.
Down
  1. Finding the price of an item at two or more stores
  2. Flat rate applied to the sales price of a good or service
  3. physical product
  4. Offer to pay back a portion of the money a customer spent on an item
  5. Agreement where the total amount owed is made in payments over time
  6. Activity of value
  7. Formal agreement between two or more entities, such as people or organizations
  8. Public Promotion of a product, service, business, or event.
  9. Form of currency that can be used online
  10. Extra payment voluntarily made to a worker; also called a gratuity
  11. Type of installment plan where the store sets the item aside while the customer makes payments toward the purchase price
  12. Any card that is presented as payment for a purchase
  13. Type of payment card that is preloaded with funds that can be spent electronically
  14. A guarantee that the item purchased will perform to a certain standard or be free of defects for a specified period of time.

22 Clues: physical product • Activity of value • Price per unit for a product • Form of currency that can be used online • Number of buyers for a product or service • Finding the price of an item at two or more stores • Any card that is presented as payment for a purchase • Flat rate applied to the sales price of a good or service • ...

Spectrum 2023-02-08

Spectrum crossword puzzle
Across
  1. what we provide
  2. mailed in from customer
  3. what you watch
  4. other term for hsd
  5. company
  6. calling out
  7. statement
  8. what we use to look up accounts
Down
  1. who owns spectrum
  2. what a customer goes on when a natural disaster occurs
  3. phone service
  4. card on file
  5. application we use to look up articles
  6. what a router is used for
  7. what you are
  8. calling in
  9. statements
  10. center
  11. correspondence
  12. contract buyout
  13. call detail records
  14. dept
  15. money given to a customer

23 Clues: dept • center • company • statement • calling in • statements • calling out • card on file • what you are • phone service • what you watch • correspondence • what we provide • contract buyout • who owns spectrum • other term for hsd • call detail records • mailed in from customer • what a router is used for • money given to a customer • what we use to look up accounts • application we use to look up articles • ...

ITEES 'Service Day' 2020-11-24

ITEES 'Service Day' crossword puzzle
Across
  1. Experiences go beyond the transaction and touch your customer on an emotional level that make your customer feel good about doing business with your company
  2. Customer is able to remember the experience and how they feel about the company
  3. To give a truly special offer to customer is memorable and it opens the door to doing business again
  4. company services and support teams meet the quality of its products will result in this and thus long-time business
  5. A powerful customer service tool where competition has never been greater, and both consumer choice and empowerment are increasing
  6. One of the biggest factors in good customer service
Down
  1. An approach in doing business that focuses on creating a positive experience for the customer
  2. An important facet of customer service that can be difficult to measure and are important to your customers
  3. To gauge the effectiveness of customer service in a way that measures the impact whether you use quantitative data or qualitative
  4. To check in with your customer and uncover problems before they have to contact you

10 Clues: One of the biggest factors in good customer service • Customer is able to remember the experience and how they feel about the company • To check in with your customer and uncover problems before they have to contact you • An approach in doing business that focuses on creating a positive experience for the customer • ...

Customer Service Week 2022-09-29

Customer Service Week crossword puzzle
Across
  1. Theme of customer service week 2022
  2. How many years has customer service week been going?
  3. brand of the computer screens we use
  4. The original name of SRT
  5. Where customers of Sanctuary go to raise requests
  6. quote by Stanley Marcus 'Consumers are statistics. Customers are ***”
Down
  1. the full name for the brand hp
  2. A key skill relating to customer service
  3. The amount of people in the Service Desk
  4. Quote by Albert Einstein 'Strive not to be a success, but rather to be of ***."
  5. Longest serving member of Operational Support

11 Clues: The original name of SRT • the full name for the brand hp • Theme of customer service week 2022 • brand of the computer screens we use • A key skill relating to customer service • The amount of people in the Service Desk • Longest serving member of Operational Support • Where customers of Sanctuary go to raise requests • ...

Company vocabulary 2023-10-22

Company vocabulary crossword puzzle
Across
  1. Client
  2. Prime, Bonus
  3. Améliorer
  4. Eviter
  5. Job Travail à pleins temps
  6. PDG
  7. Bureau
  8. Loi
  9. DRH
  10. Commander
  11. Réclamation
  12. Marque
  13. Planning
Down
  1. Lieu de travail
  2. Fournisseur
  3. Travail au black
  4. Main d'oeuvre
  5. Stage
  6. Service (d'une entreprise; service des achats etc...)
  7. Rendez-vous (pro)
  8. Répondre
  9. Disponible

22 Clues: PDG • Loi • DRH • Stage • Client • Eviter • Bureau • Marque • Répondre • Planning • Améliorer • Commander • Disponible • Fournisseur • Réclamation • Prime, Bonus • Main d'oeuvre • Lieu de travail • Travail au black • Rendez-vous (pro) • Job Travail à pleins temps • Service (d'une entreprise; service des achats etc...)

TMO 2020-05-20

TMO crossword puzzle
Across
  1. WHO ARE OUR CUSTOMERS
  2. DIVISION THAT SUPPORTS FOOD, BEVERAGE AND ENTERTAINMENT
  3. DIRECTOR OF FAMILY & MWR
  4. IMCOM STANDARD GARRISON STRUCTURE
  5. DIVISION THAT SUPPORTS BACK OF THE HOUSE OPERATIONS
  6. NUMBER OF DIVISIONS IN FMWR
  7. FMWR CUSTOMER FOR LIFE
  8. ANOTHER CUSTOMER
Down
  1. EXCELLENCE IN CUSTOMER SERVICE ACROYM
  2. ONE OF THE ARMY VALUES
  3. DIVISION THAT SUPPORTS TEH ARMY CHILD
  4. I AM A
  5. DIVISION THAT SUPPORTS THE ARMY COMMUNITY
  6. FAMILY, MORALE, WELFARE & RECREATION
  7. ONE OF OUR CUSTOMERS
  8. GARRISON COMMANDER
  9. DIVISION THAT SUPPORTS SOLDIER FITNESS AND REDINESS

17 Clues: I AM A • ANOTHER CUSTOMER • GARRISON COMMANDER • ONE OF OUR CUSTOMERS • WHO ARE OUR CUSTOMERS • ONE OF THE ARMY VALUES • FMWR CUSTOMER FOR LIFE • DIRECTOR OF FAMILY & MWR • NUMBER OF DIVISIONS IN FMWR • IMCOM STANDARD GARRISON STRUCTURE • FAMILY, MORALE, WELFARE & RECREATION • EXCELLENCE IN CUSTOMER SERVICE ACROYM • DIVISION THAT SUPPORTS TEH ARMY CHILD • ...

Communications Final Review 2014-12-16

Communications Final Review crossword puzzle
Across
  1. The first contact with a service facility
  2. Repair orders are viewed as these
  3. This type of resume focuses on the candiudates skills
  4. collection of information about a customer
  5. An association between a business and a customer
  6. This resume is stripped of all formatting
  7. Order processing costs are higher for these customers.
  8. Service consultants should not use this with customers
Down
  1. Summary of Qualifications will most likely be found on this type of resume
  2. This is written for a job that has been posted
  3. Marketing strategy of maximizing shareholder value
  4. The way customer service issues are most commonly recognized
  5. Time is wasted when this happens

13 Clues: Time is wasted when this happens • Repair orders are viewed as these • The first contact with a service facility • This resume is stripped of all formatting • collection of information about a customer • This is written for a job that has been posted • An association between a business and a customer • Marketing strategy of maximizing shareholder value • ...

Total Loss Crossword 2016-12-20

Total Loss Crossword crossword puzzle
Across
  1. 1st party customer
  2. When a totaled vehicle is sold at auction
  3. Customer chose these on their policy
  4. Pursuing the at fault party for reimbursement
  5. Description of value of vehicle
  6. Vehicle provided while current vehicle out of service
  7. Additional party listed on title if loan present
  8. 3rd party customer
  9. Settlement documents
  10. Claim task set by a specific date
  11. Description of damages
Down
  1. Rental vendor
  2. Claim task used for communicating within the claim
  3. Another name for car
  4. Amount of the vehicle
  5. Company that provides vehicle evaluations
  6. Proceed with ________ once customer agrees with value
  7. Department that handles totaled vehicles
  8. Decision on who is at fault
  9. Companies we use for assistance

20 Clues: Rental vendor • 1st party customer • 3rd party customer • Another name for car • Settlement documents • Amount of the vehicle • Description of damages • Decision on who is at fault • Description of value of vehicle • Companies we use for assistance • Claim task set by a specific date • Customer chose these on their policy • Department that handles totaled vehicles • ...

EUS CUSTOMER SERVICE WEEK 2016-09-29

EUS CUSTOMER SERVICE WEEK crossword puzzle
Across
  1. users who have an active Type 1 NPI in NPPES
  2. a staff user for an employer organization who has been approved by an Authorized Official (AO) of the organization
  3. External User Services
  4. the CMS repository and distributor of all Office of the Inspector General (OIG)-sanctioned data
  5. a user/organization who has been invited by the provider granted permission to work on behalf of an Individual Provider or an Organizational Provider in the Identity & Access
  6. a "self-registration" system
  7. who is the approver for all MED users
Down
  1. All MED application navigation questions should be directed to who
  2. the most efficient way to submit your revalidation information
  3. data is updated on or about the 20th day of every month for which application
  4. a staff user for an employer organization who has been vetted and approved by either EUS or PECOS, and who has the legal authority to sign for and speak on behalf of
  5. a warning that indicates that the postal address entered was inconsistent with the United State Postal Service maintained addresses
  6. National Plan and Provider Enumeration System
  7. Provider Enrollment, Chain, and Ownership System
  8. System for Tracking Audit and Reimbursement
  9. Electronic Health Records
  10. Medicare Administrative Contractors

17 Clues: External User Services • Electronic Health Records • a "self-registration" system • Medicare Administrative Contractors • who is the approver for all MED users • System for Tracking Audit and Reimbursement • users who have an active Type 1 NPI in NPPES • National Plan and Provider Enumeration System • Provider Enrollment, Chain, and Ownership System • ...

All About Customer Service 2013-07-16

All About Customer Service crossword puzzle
Across
  1. This builds a bond with your caller.
  2. Understanding and identifying with your customers’ feelings is called _____.
  3. This shows you are willing to take the call.
  4. You sound more relaxed and friendly when you _____ while talking on the phone.
  5. Another word for internal customer is _____.
  6. The most important customer service skill is _____.
  7. With angry customers it’s important to let them do this, _____.
  8. people you serve each day.
  9. Your most important communication tool when you’re on the phone is your _____.
  10. This negative word should be removed from your customer service vocabulary and replaced with situation
Down
  1. Taking personal responsibility for a customer’s complaint is taking _____.
  2. Treat each customer as if they’re the _____ one you’ll deal with that day.
  3. An example of a confirmation word
  4. Delighting your customers means _____ their expectations.
  5. A positive one will make your day better.
  6. You start each call with a friendly _____.
  7. A _____ during a phone conversation can be used to emphasize a point.

17 Clues: people you serve each day. • An example of a confirmation word • This builds a bond with your caller. • A positive one will make your day better. • You start each call with a friendly _____. • This shows you are willing to take the call. • Another word for internal customer is _____. • The most important customer service skill is _____. • ...

Customer Service Week '22 2022-10-04

Customer Service Week '22 crossword puzzle
Across
  1. When customers rturn again and again, you've earned their _____.
  2. Keep a _____ in your voice.
  3. Coworkers and customer both deserve your ______.
  4. Read details back to customers to be ____ you've heard the correct information.
  5. We're proud to have you on our customer service _____!
  6. Positive word of _____ is a great way to bring in new customers.
  7. Having _____ for customers shows you care.
  8. Impress customers and make them eager to _____ you to others.
Down
  1. Remember: ______ are always right.
  2. Customers appreciate it when you go ____ and beyond to help them.
  3. ______ impressions are important. Be polite to customers no matter what.
  4. Go the extra _____ for your customers.
  5. Always try your _____ to solve customer problems.
  6. Being a good _____ is an important aspect of communicating with customers.
  7. Stressed at work? Take a few deep ______.
  8. Don't be distracted, stay ______ on your customer.
  9. Put yourself in the customer's ______.

17 Clues: Keep a _____ in your voice. • Remember: ______ are always right. • Go the extra _____ for your customers. • Put yourself in the customer's ______. • Stressed at work? Take a few deep ______. • Having _____ for customers shows you care. • Coworkers and customer both deserve your ______. • Always try your _____ to solve customer problems. • ...

Booktopia CS Crossword 2024-03-04

Booktopia CS Crossword crossword puzzle
Across
  1. Event where we provide customers 10% off
  2. Status you might be in when receiving a "Need everyone back on" chat
  3. Scott Pape's preferred footwear
  4. What to do on a customer account before submitting a merge/delete request
  5. Twin systems; 1 for supplier invoices, 1 for orders
  6. Something we might have to send if there's widespread delays
  7. Answer a call in ____ minutes to meet service level (word format)
  8. CS morning routine
  9. Team leader in Manila
  10. Angus' sidekick
  11. Common 3 letter phrase said in the Voice Team chat
  12. Function on the website: _______ finder
  13. The sheet with an average 4 week waiting time
  14. They deal with big customers and big orders (Plural)
  15. Booktopia's old street name
  16. Name of the fraud system
  17. Pay in 4 method
  18. Where to do tickets and take calls
  19. Where customers may keep their "to be read" list on the website
  20. Where to view customer orders
  21. Service level percentage goal (in word format)
  22. Supplier always on hold
  23. Sometimes included in customer's parcels
  24. Last name of CS' worst enemy
Down
  1. Vitalsource product
  2. Most dreaded time of the year for everyone that works in CS
  3. Common request from a customer with a delayed book
  4. Our very own publishing service
  5. Customers get free _____ when spending $99+
  6. Only shared first name in CS (L&D)
  7. The location that customers see us calling from with outbound calls
  8. New Zealand Courier name
  9. Magazine supplier
  10. Common thing to provide a customer with a damaged book (acronym)
  11. What is the chatbot's name?
  12. Easy offer to calm a customer with a delayed book down
  13. Common warehouse mistake
  14. Something you can win based on good customer feedback
  15. Fourth _____
  16. Low quality POD supplier (acronym)
  17. Default "sort by" function on the website
  18. Main returns person
  19. First name of CS' worst enemy
  20. First name of Greg's boss
  21. Where a customer might listen to a story
  22. certificate Common last minute Christmas gift
  23. Common customer threat
  24. eBook partner

48 Clues: Fourth _____ • eBook partner • Angus' sidekick • Pay in 4 method • Magazine supplier • CS morning routine • Vitalsource product • Main returns person • Team leader in Manila • Common customer threat • Supplier always on hold • New Zealand Courier name • Common warehouse mistake • Name of the fraud system • First name of Greg's boss • What is the chatbot's name? • Booktopia's old street name • ...

Unit 6 Pre-Int 2018-03-06

Unit 6 Pre-Int crossword puzzle
Across
  1. küüslauk
  2. kaal
  3. teenindus
  4. toode
  5. küsimustik
  6. kibe
  7. retsept
  8. tellimus
  9. klient
Down
  1. väherasvane
  2. sugu
  3. mahe
  4. kõhtutäitev
  5. rahulolu
  6. kviitung
  7. rasvane
  8. maitsetu
  9. arsti retsept
  10. vürtsikas
  11. keskmine

20 Clues: sugu • kaal • mahe • kibe • toode • klient • rasvane • retsept • küüslauk • rahulolu • kviitung • maitsetu • keskmine • tellimus • teenindus • vürtsikas • küsimustik • väherasvane • kõhtutäitev • arsti retsept

business words 2024-10-03

business words crossword puzzle
Across
  1. vuosittainen
  2. raha
  3. ostaja
  4. varastossa
  5. card luottokortti
  6. hyllytys
  7. sijoittaa
  8. käteinen
  9. myydä
  10. logo
Down
  1. yritys
  2. ostaa
  3. arvo
  4. osakkeet
  5. toimisto
  6. palvelu
  7. yritys
  8. opinnot
  9. asiakas
  10. sijoittaja
  11. pomo

21 Clues: arvo • raha • pomo • logo • ostaa • myydä • yritys • ostaja • yritys • palvelu • opinnot • asiakas • osakkeet • toimisto • hyllytys • käteinen • sijoittaa • varastossa • sijoittaja • vuosittainen • card luottokortti

Unit 9 Vocab 2022-12-06

Unit 9 Vocab crossword puzzle
Across
  1. to come near or nearer to something or someone in space, time, quality, or amount
  2. The term customer benefit is tied to the customer's needs, which are satisfied by a particular product or service.
  3. are a motive that can be defended by reasoning or logical argument.
  4. is everything you do to promote and sell your products once the potential customer is in your store.
  5. are your height, weight, size, shape, or another bodily characteristic.
  6. Approach The salesperson asks the customer if he or she needs assistance.
  7. Are a product's traits or attributes that deliver value to end-users and differentiate a product in the market.
  8. goods that are bought and sold
  9. foretaste means an advanced realization of something to come.
Down
  1. Are reasons to purchase based on feelings and emotions.
  2. Points a characteristics of a product or service that will persuade people to buy it.
  3. objective and personal details that can help a potential customer decide what to buy.
  4. Motives buyer refers to the influences or motivations forces that determine his buying.
  5. is the process of directly approaching employers, by visiting or phone calls and marketing yourself to them.
  6. provide information about you and your condition
  7. selling Is the process of connecting the things your product helps your customer do (features) to the goals it will help them achieve and the pain points it will help them eliminate.
  8. Approach the salesperson simply welcomes the customer to the store.
  9. Is the first step in the sales process, which consists of identifying potential customers, aka prospects.
  10. based on loyalty and encourage consumers to purchase from a particular business or to buy a particular brand.

19 Clues: goods that are bought and sold • provide information about you and your condition • Are reasons to purchase based on feelings and emotions. • foretaste means an advanced realization of something to come. • are a motive that can be defended by reasoning or logical argument. • Approach the salesperson simply welcomes the customer to the store. • ...

Customer First 2016-01-13

Customer First crossword puzzle
Across
  1. Quality products and people
  2. Agreeing quickly
  3. Must Follow Superior Service Process
  4. ______ on our Reputation
  5. Sorry for the crossword, please direct your comments to the complaint handling department
  6. Most prestigious recognition award
  7. An outcome of a grizzly communication style
  8. Someone in charge
  9. Effective recognition is
  10. Characteristic of an assertive style communicator
  11. Our premium offering deserving of PRAISE
  12. Assertive communication style mascot
Down
  1. A recognition pitfall
  2. How to retain top performers
  3. Active listening: Tuned in and present
  4. One of two types of customers
  5. Gone fishing - don't forget this
  6. Go no further: there is no body
  7. A type of customer listening system
  8. One word split into two to make a Customer First acronym
  9. By learning from complaints, we can reduce our operating costs
  10. Something that is contagious, whether positive or negative
  11. Taboo word when giving feedback
  12. A customer segment that produces over 50% of our gross bookings
  13. Location you can find more on Customer First, until it takes over the world
  14. The first step in the moment of truth model

26 Clues: Agreeing quickly • Someone in charge • A recognition pitfall • ______ on our Reputation • Effective recognition is • Quality products and people • How to retain top performers • One of two types of customers • Go no further: there is no body • Taboo word when giving feedback • Gone fishing - don't forget this • Most prestigious recognition award • A type of customer listening system • ...

Univar 2021-11-30

Univar crossword puzzle
Across
  1. The name of the SharePoint site
  2. An itemized and priced list given to a customer
  3. End results we offer our customers
  4. Univar's waste management service
  5. "Together We __"
  6. working closely with each other, our customers, and our suppliers to move their businesses forward
  7. Your core support group
  8. Our #1 priority
Down
  1. Customer __ (Also abbreviated as CX)
  2. "__ to others"
  3. Univar's role in the supply chain
  4. The companies/individuals that we support
  5. A guide of our products
  6. Univar's industry
  7. The main company color
  8. "Where __ Matter"
  9. "The __ of Service!"

17 Clues: "__ to others" • Our #1 priority • "Together We __" • Univar's industry • "Where __ Matter" • "The __ of Service!" • The main company color • A guide of our products • Your core support group • The name of the SharePoint site • Univar's role in the supply chain • Univar's waste management service • End results we offer our customers • Customer __ (Also abbreviated as CX) • ...

ChowNow Customer Service Terms! 2023-05-09

ChowNow Customer Service Terms! crossword puzzle
Across
  1. delivery service
  2. pausing service for extended time frame
  3. how do I...?
  4. keep restos from leaving
  5. printer issues
  6. integration partner
  7. not a full refund
  8. stay in car
  9. boosts menu prices
Down
  1. charge falls off
  2. website ordering issues
  3. $ received by resto each day
  4. raises profits for restos
  5. Leaves ChowNow
  6. cuboh, otter, checkmate
  7. customize menu item
  8. Delivery survey

17 Clues: stay in car • how do I...? • Leaves ChowNow • printer issues • Delivery survey • charge falls off • delivery service • not a full refund • boosts menu prices • customize menu item • integration partner • website ordering issues • cuboh, otter, checkmate • keep restos from leaving • raises profits for restos • $ received by resto each day • pausing service for extended time frame

Univar 2021-11-30

Univar crossword puzzle
Across
  1. The name of the SharePoint site
  2. An itemized and priced list given to a customer
  3. End results we offer our customers
  4. Univar's waste management service
  5. "Together We __"
  6. working closely with each other, our customers, and our suppliers to move their businesses forward
  7. Your core support group
  8. Our #1 priority
Down
  1. Customer __ (Also abbreviated as CX)
  2. "__ to others"
  3. Univar's role in the supply chain
  4. The companies/individuals that we support
  5. A guide of our products
  6. Univar's industry
  7. The main company color
  8. "Where __ Matter"
  9. "The __ of Service!"

17 Clues: "__ to others" • Our #1 priority • "Together We __" • Univar's industry • "Where __ Matter" • "The __ of Service!" • The main company color • A guide of our products • Your core support group • The name of the SharePoint site • Univar's role in the supply chain • Univar's waste management service • End results we offer our customers • Customer __ (Also abbreviated as CX) • ...

SAP 2024-07-19

SAP crossword puzzle
Across
  1. vivo Within the Body; Siemens Healthcare Business which supports diagnostic imaging performed directly on the patient, sometimes involving surgical procedures or injection of radiographic material.
  2. Single Photon Emission Computed Tomography - nuclear medicine imaging aligned with MI modality
  3. Uninterruptible Power Supply ; United Postal Service (UPS)
  4. SAP code for Medical Maintenance - "MM" notification type used for system maintance / PMs
  5. Picture Archiving Communication System (Syngo offering)
  6. Magnetic Resonance - Siemens Healthineers Business Line (BL)
  7. Please Dispatch Field Engineer (ticketing system abbreviation)
  8. Digital Imaging & Communications in Medicine - the standard for electronic communications of records
  9. College of American Pathologists: national professional society of pathologists in the USA; principle laboratory accrediting organization & major supplier of proficiency testing programs
  10. Process Owner; Purchase Order number
  11. Field Service Engineer - same as CSE / FSR
Down
  1. Dispatch (task)
  2. Effect Code
  3. Systems, Applications & Products - daa collection and processing system used to manage and control business operations. P40 is used in US/CAN.
  4. Time & Material (Billing)
  5. Smart Remote Services -- IT interface to device
  6. Magnetic Resonance - Siemens Healthineers Business Line (BL)
  7. Program in which device at customer location provides an alert to HP Openview, triggering a GSMS incident based on severity. Guardian support staff in the RSC monitor these events per contract and notify customer/provide remote support as needed.
  8. Customer Service Engineer
  9. Problem Management - all complaint tickets begin with PM (i.e. PM1234567) ; Preventive Maintenance; Project Manager/Management
  10. Functional Location - number associated with a particular Siemens equipment
  11. Customer Care Center
  12. Principle Coverage Period
  13. Overflow (customer call going to 'overflow' - CCC)
  14. Siemens Healthineers

25 Clues: Effect Code • Dispatch (task) • Customer Care Center • Siemens Healthineers • Time & Material (Billing) • Customer Service Engineer • Principle Coverage Period • Process Owner; Purchase Order number • Field Service Engineer - same as CSE / FSR • Smart Remote Services -- IT interface to device • Overflow (customer call going to 'overflow' - CCC) • ...

Customer Service Week Crossword 2022-09-13

Customer Service Week Crossword crossword puzzle
Across
  1. "Did you submit a _____?"
  2. "Relationships Matter, ____"
  3. You have been blocked by another user
  4. Oh Baby
  5. Phone System
  6. Excellent Cook
  7. Lisa's Favorite Fall Friend
  8. Egg Dealer
Down
  1. Work Together
  2. Hump Day
  3. That's how we get it done
  4. Not the AT&T Team
  5. Services formerly known as
  6. Cutest Granddaughter
  7. Sticky, they're everywhere
  8. Arrive all day long
  9. "Can you please provide _____" (Asked by customer)

17 Clues: Oh Baby • Hump Day • Egg Dealer • Phone System • Work Together • Excellent Cook • Not the AT&T Team • Arrive all day long • Cutest Granddaughter • "Did you submit a _____?" • That's how we get it done • Services formerly known as • Sticky, they're everywhere • Lisa's Favorite Fall Friend • "Relationships Matter, ____" • You have been blocked by another user • ...

Customer Service Week Puzzle 2022-10-07

Customer Service Week Puzzle crossword puzzle
Across
  1. , the greatest resource, and the best part of working on the PS Team
  2. , The Best Team in our organization!
  3. , Something we should show to all of our patients and colleagues as we work through issues
  4. , Number of countries around the world that recognize customer service week
  5. , Words that should be used whenever a patient provides requested information or when they assist with troubleshooting
  6. , the steps we take to assist a patient make all the ______________ in their care and experience.
  7. , The type of transfer and acknowledgement utilized is PS
  8. , All of us on the PS team should be willing to go the _______________ to support a patient or colleague
Down
  1. , Our top priority and reason we do what we do
  2. , The Month we celebrate Customer Service Week
  3. , the number of parts to a proper closing
  4. , Putting yourself in our patient's shoes
  5. , A word that should be used whenever requesting information or asking a patient to assist with troubleshooting
  6. , a word that can be used to described the feeling of the PS leadership for having them amazing team we do!
  7. , the best way to combat a frustrated patient is to kill them with
  8. , A patient should always be able to hear your
  9. , The two minutes after each call that is automatically available to finish notes or any other administrative tasks

17 Clues: , The Best Team in our organization! • , the number of parts to a proper closing • , Putting yourself in our patient's shoes • , Our top priority and reason we do what we do • , The Month we celebrate Customer Service Week • , A patient should always be able to hear your • , The type of transfer and acknowledgement utilized is PS • ...

Production Function Revision 2024-09-04

Production Function Revision crossword puzzle
Across
  1. - name of the product
  2. - packaging designed with a type of product in mind
  3. - Products like bread and milk
  4. - this sector includes activities that are not recorded on the country's GDP
  5. - when two or more related products are packed together
  6. - iPhone, car, laptop, etc.
  7. - service marketers provide this kind of product
  8. - service aimed at final consumer
  9. - packaging that changes all the time to reflect a theme
  10. - phase in which the product is launched
Down
  1. - a consumer is able to identify the brand from the trademark
  2. - phase in which sales drop
  3. - there is only one seller that controls the market
  4. - if this brand is not available, the customer will not buy another brand
  5. - service to help the business
  6. - Companies and Intellectual Properties Commission
  7. - intellectual property
  8. - special sign registered with CIPC
  9. - performed for a fee
  10. - clothing, shoes, watch, etc.
  11. - the money the customer is willing to pay
  12. - phase in which sales increase slowly and there is intense competition

22 Clues: - name of the product • - performed for a fee • - intellectual property • - phase in which sales drop • - iPhone, car, laptop, etc. • - Products like bread and milk • - service to help the business • - clothing, shoes, watch, etc. • - service aimed at final consumer • - special sign registered with CIPC • - phase in which the product is launched • ...

FORD 2020-07-02

FORD crossword puzzle
Across
  1. What needs to be completed after every call attempt?
  2. Who is our main priority?
  3. We have to create a __________?
  4. You have to give what to customers and dealers?
  5. We offer this to our customers, dealers and team members
  6. The DXS sends out a letter to whom?
  7. We want the customer to have a positive what?
  8. Speaking to a dealer to get _________ clarification
  9. You have to show this at all times
  10. What breakdown service do we use for recoveries
  11. DXS & CXS both do what with customers and dealers?
  12. When would the CXS need the DXS to help them with dealers?
Down
  1. At Ford we pride ourselves on ________ customer service
  2. DXS have daily what?
  3. You must always ________ to the customer and dealer
  4. What does the DXS have to complete once finished with a dealer?
  5. Aretha Franklin had a hit with this song
  6. When would you close a case?
  7. You must always ask for this!
  8. what happens between 12:00 and 12:40 for a DXS?
  9. What is this session about?
  10. What system do you put your notes on?

22 Clues: DXS have daily what? • Who is our main priority? • What is this session about? • When would you close a case? • You must always ask for this! • We have to create a __________? • You have to show this at all times • The DXS sends out a letter to whom? • What system do you put your notes on? • Aretha Franklin had a hit with this song • ...

Essential Numbers 2021-11-28

Essential Numbers crossword puzzle
Across
  1. Virginia Retirement System
  2. Transurban
  3. Elizabeth River Tunnels Customer Service
  4. DMV
  5. Chesapeake Bay Bridge Tunnel
  6. Jamestown Scotland Ferry (Internal)
  7. ATSSA
  8. Tidewater Express
Down
  1. Virginia Tourism
  2. Directional Signing Program (Primary)
  3. EZ Pass
  4. VITA
  5. Customer Service Center
  6. Blue Ridge Parkway Association
  7. DMV Hauling Permits
  8. Big Walker Mountain Tunnel
  9. Dulles Toll Maintenance

17 Clues: DMV • VITA • ATSSA • EZ Pass • Transurban • Virginia Tourism • Tidewater Express • DMV Hauling Permits • Customer Service Center • Dulles Toll Maintenance • Virginia Retirement System • Big Walker Mountain Tunnel • Chesapeake Bay Bridge Tunnel • Blue Ridge Parkway Association • Jamestown Scotland Ferry (Internal) • Directional Signing Program (Primary) • Elizabeth River Tunnels Customer Service

Dining Room Common Terms & Phrases 2022-09-01

Dining Room Common Terms & Phrases crossword puzzle
Across
  1. staff are assigned tasks throughout service and/or after service.
  2. The Kitchen area devoted to FOH needs.
  3. To make a dish out of order sequence which is top priority.
  4. table set up for Servers & Runners to place their mise en place and store items.
  5. Refers to a table for 4.
  6. China, Flatware or Glassware set on the table OR Number of guests at a table.
  7. where food is picked up by server
  8. a guest who leaves the restaurant without paying their bill.
  9. A way of making a dissatisfied customer, a satisfied customer.
  10. A tray used for the service of beverages.
  11. “Everything in its place”.
  12. A table of 2.
  13. a guest who comes to a restaurant without a reservation.
  14. also known as cutlery or silverware.
Down
  1. Item is no longer available or that a customer should be ejected.
  2. An expression meaning “very busy, you can’t see anything around you”.
  3. refers to the china, flatware and glassware set on the table for meal or service.
  4. guests leave table, allowing another party to sit there.
  5. refers to the dining room reservations confirmed in the book or system.
  6. A large tray used for food service and clearing.
  7. A napkin fold used to protect servers from hot plates and absorbs drips.
  8. A short term for “complimentary”.
  9. a member of the kitchen who co-ordinates ordering and picking up of food.
  10. stand that holds an Oval Tray.

24 Clues: A table of 2. • Refers to a table for 4. • “Everything in its place”. • stand that holds an Oval Tray. • where food is picked up by server • A short term for “complimentary”. • also known as cutlery or silverware. • The Kitchen area devoted to FOH needs. • A tray used for the service of beverages. • A large tray used for food service and clearing. • ...

FSP 2022-11-22

FSP crossword puzzle
Across
  1. on the job training
  2. fundamental service policy
  3. Interactions are used when additional assistance / approvals / information from a 3rd party is needed
  4. global customer experience
  5. Transfer of an online SR to an offline queue by using "Send to offline" functionality in Communicator and by that, transforming the call into an email
  6. Opening hours of our phone and chat support
Down
  1. operations manager
  2. team leader
  3. Service Request
  4. Auxiliary
  5. subject matter expert
  6. Teammate
  7. Talk-time
  8. Customer Contact Reason
  9. After call work
  10. statement of work
  11. net billable hours
  12. Line of Business

18 Clues: Teammate • Auxiliary • Talk-time • team leader • Service Request • After call work • Line of Business • statement of work • net billable hours • on the job training • operations manager • subject matter expert • Customer Contact Reason • global customer experience • fundamental service policy • Opening hours of our phone and chat support • ...

Customer Service Week Word Search 2024-09-27

Customer Service Week Word Search crossword puzzle
Across
  1. An action you should take with a customer where you were not able to provide and immediate response.
  2. Products or services that businesses use to improve customer service and communications
  3. We strive to ensure every customer has a positive ________________
  4. Identifies where the organization is going.
  5. A measure of how quickly and efficiently a business addresses customer needs
  6. The ability to understand and relate to a customer's feelings, thoughts, and experiences
  7. The county Translation service
  8. The amount of hours employees have to respond to inquiries
Down
  1. The exchange of information between a customer and a company to address the customer's needs
  2. Performance Indicators A quantifiable metric that measures an organization's progress towards a specific goal or objective (KPIs)
  3. The rating you give for exceptional service.
  4. Describes who the organization is and what it does

12 Clues: The county Translation service • Identifies where the organization is going. • The rating you give for exceptional service. • Describes who the organization is and what it does • The amount of hours employees have to respond to inquiries • We strive to ensure every customer has a positive ________________ • ...

Unit 11: Sales, Marketing & Customer Service 2024-04-18

Unit 11: Sales, Marketing & Customer Service crossword puzzle
Across
  1. a type of discount given to a purchaser
  2. customer service dept. handles this
  3. an attribute of a marketing clerk
  4. creating awareness of product/service or brand
  5. an activity that involves cost
  6. a symbol that represents the business name
  7. a function of the marketing office
Down
  1. customer service dept. responds to this
  2. a percentage of the price of a good
  3. involves the selling of goods and services
  4. one of the p's of marketing
  5. strategies used to satisfy needs of customers
  6. one of the marketing tasks
  7. a sales document
  8. a department the sales office liaise on with

15 Clues: a sales document • one of the marketing tasks • one of the p's of marketing • an activity that involves cost • an attribute of a marketing clerk • a function of the marketing office • a percentage of the price of a good • customer service dept. handles this • customer service dept. responds to this • a type of discount given to a purchaser • ...

Customer Service Week #2 2021-09-29

Customer Service Week #2 crossword puzzle
Across
  1. an organization supplying the community with electricity, gas, water, or sewerage
  2. recognition of good qualities
  3. beneath the surface
  4. condition of being protected from or unlikely to cause danger
  5. combined action of a group of people
  6. a mechanical excavator with a bucket attached
  7. person who acts on behalf of another person or group
  8. committed to a task or purpose
  9. a person or thing of a specified kind that one has to deal with
  10. sensational success
Down
  1. customary code of polite behavior
  2. principles or standards of behavior
  3. discover the exact place or position
  4. quality of being outstanding
  5. the quality of being friendly, generous, and considerate
  6. ability to understand and share feelings
  7. desire or willingness of someone to do something

17 Clues: beneath the surface • sensational success • quality of being outstanding • recognition of good qualities • committed to a task or purpose • customary code of polite behavior • principles or standards of behavior • discover the exact place or position • combined action of a group of people • ability to understand and share feelings • a mechanical excavator with a bucket attached • ...

Imagine! Crossword 2020-04-10

Imagine! Crossword crossword puzzle
Across
  1. party/ annual fundraiser dinner
  2. all together now
  3. not sameness
  4. to tend to
  5. foundation
  6. 18+
  7. service person
  8. marching / EEC app
  9. April customer service award
  10. face to face
  11. green guy
  12. maintain balance in motion with Mr. Ed
  13. tip for good
  14. highest # of clients in town
Down
  1. what it takes
  2. skills
  3. Bob & Judy / Charles Family
  4. restorative healing
  5. dwelling
  6. chance to succeed
  7. DDC
  8. not Coal Creek
  9. splash bash

23 Clues: 18+ • DDC • skills • dwelling • green guy • to tend to • foundation • splash bash • not sameness • face to face • tip for good • what it takes • service person • not Coal Creek • all together now • chance to succeed • marching / EEC app • restorative healing • Bob & Judy / Charles Family • April customer service award • highest # of clients in town • party/ annual fundraiser dinner • ...

Service! Service! 2015-10-01

Service! Service! crossword puzzle
Across
  1. An exchange of values between two parties.
  2. is a process of interaction and integration among people, companies, and governments of different nations.
  3. Levels of constant customer contact.
  4. It influences the evolving environment of services.
  5. Aspects about services that determine why consumers buy products.
  6. The degree to which a service satisfies customers by meeting their needs, wants and expectations.
  7. A lack of consistency in inputs and outputs during the service production process.
  8. Internal standards that customers use to judge the quality of a service experience.
Down
  1. A specific type of service and market.
  2. How efficiently service inputs are transformed into outputs that add value to customers.
  3. Learned sequences of behaviors obtained through personal experience or communication with others.
  4. A type of risks within customer behavior
  5. Something that is experienced and cannot be touched or preserved.
  6. Tailoring service characteristics to meet each customer's specific need and preference.
  7. A visual representation of the steps involved in delivering services to customers.
  8. The transfer of ownership from government to the private sector.
  9. A marketing strategy which involves dividing a broad target market into subsets.
  10. A type of analysis that deals specifically with size, trends, location and compositions.
  11. Type of service that involves tangible actions to people's body.
  12. An act or performance that creates benefits for customers by bring about a desired change in.

20 Clues: Levels of constant customer contact. • A specific type of service and market. • A type of risks within customer behavior • An exchange of values between two parties. • It influences the evolving environment of services. • The transfer of ownership from government to the private sector. • Type of service that involves tangible actions to people's body. • ...

Arianne 2018-01-09

Arianne crossword puzzle
Across
  1. of directors- a group of people elected to represent their companies/ stocks , also make decisions on their companies issues
  2. the quality of being fair and impartial
  3. borrow (a sum of money or item of property) Or a thing that is borrowed, especially a sum of money that is expected to be paid back with interest
  4. general agreement
  5. Service Department- Customer service is the process of ensuring customer satisfaction with a product or service. Often,customer service takes place while performing a transaction for the customer, such as making a sale or returning an item.
  6. a report or description of an event or experience
  7. the action or process of keeping financial accounts
  8. the right to take another's property if an obligation is not discharged
  9. an amount of more money added to wages/check given for doing such a good job (even better)
  10. a guess or estimate of income to spend in a certain amount of time / financial plan
  11. - The formal decision making process used when considering the economic feasibility of implementing information security controls and safeguards
Down
  1. wealth in the form of money
  2. the ability of a customer to obtain goods or services before payment, based on the trust that payment will be made in the future
  3. a person’s job or profession/occupation (line of work)
  4. Resources- the department of a business or organization that deals with the hiring, administration, and training of personnel
  5. the action or process of investing money for profit or material result.
  6. Rate- the value of one currency for the purpose of conversion to another.
  7. economic activity concerned with the processing of raw materials and manufacture of goods in factories or hard work.
  8. start or set in motion (an activity or enterprise) or set (a boat) in motion by pushing it or allowing it to roll into the water or an act or an instance of launching something
  9. Grants are non-repayable funds or products disbursed or gifted by one party, often a government department, corporation, foundation or trust, to a recipient, often a nonprofit entity, educational institution, business or an individual.

20 Clues: general agreement • wealth in the form of money • the quality of being fair and impartial • a report or description of an event or experience • the action or process of keeping financial accounts • a person’s job or profession/occupation (line of work) • the action or process of investing money for profit or material result. • ...

Chapter 2 Vocab S&EM 2021-01-21

Chapter 2 Vocab S&EM crossword puzzle
Across
  1. The value people believe they receive from a product or service
  2. Purchases made by consumers with little thought
  3. Group of consumers within a larger market who share one or more characteristics
  4. The capability to produce products or services more efficiently and economically than the competition
  5. Purchases based on careful thought and sound reasoning
  6. A focus on satisfying customer needs
Down
  1. Point of sales at which all of the expenses are covered
  2. Rate at which companies produce goods and services more efficiently and economically than the competition
  3. A specific group of consumer a business wants to reach
  4. All of the consumers who will purchase a product or service
  5. The percentage of total sales of a product or service that a company expects to capture in relation to its competitors
  6. culture A business culture that communicates values through high performance and excellent customer service
  7. Difference between customer expectations and actual service received
  8. An attempt to appeal to a large, general group of consumers
  9. The value of the next best alternative that you pass up when making a choice
  10. Purchases based on consumer loyalty to a particular brand of product

16 Clues: A focus on satisfying customer needs • Purchases made by consumers with little thought • A specific group of consumer a business wants to reach • Purchases based on careful thought and sound reasoning • Point of sales at which all of the expenses are covered • All of the consumers who will purchase a product or service • ...

Marketing unit 3 2017-03-26

Marketing unit 3 crossword puzzle
Across
  1. A big turn-off for customers
  2. What is essential when dealing with on-line ordering?
  3. What type of customer stays with a brand despite competitive offers?
  4. A type of service encounter
  5. Customers expect to have the same level of service every time they contact a company. This is called?
  6. The Entrepreneur's Guidebook Series says you must remind your customers that your service is what?
  7. The what of service is the chain of events made up of particular touch points or encounters?
Down
  1. What would be one of the first touch points you would encounter at a restaurant?
  2. A touch point is defined as the communication, human and ____ interations your customers experience during their relationship lifecycle with an organisation
  3. An organisation must manage its moments of truth, through the cycle of service to ensure they deliver what type of service?
  4. One way to keep up with your customer's changing needs is to do what with them?
  5. What could a company find that is more important than improving sales?
  6. What type of customer service is the number one reason that people discontinue doing business with a company?
  7. One of the four basic categories for customer touch point management
  8. When an employee is able to provide correct assistance to customers in completing transactions or providing information

15 Clues: A type of service encounter • A big turn-off for customers • What is essential when dealing with on-line ordering? • What type of customer stays with a brand despite competitive offers? • One of the four basic categories for customer touch point management • What could a company find that is more important than improving sales? • ...

Customer Service Week 2015 2015-09-30

Customer Service Week 2015 crossword puzzle
Across
  1. Don't try to remove this from a sick computer!
  2. This JMU role has a standard link for activation
  3. The upcoming OSX
  4. Title of remedy ticket (that customer's may see!)
  5. analyst in charge for the day
  6. rules we have follow while at work (like the dress code)
  7. Exchange, Wireless, Canvas, etc.
  8. The name of the Help Desk plant
Down
  1. Our title
  2. Internal Help Desk knowledge base
  3. public knowledge store with lots of step-by-step instructions
  4. VPN client
  5. Where to find the status of an account
  6. the only kind of repair we do (under warranty)
  7. formally known as "walk-ins"
  8. Special notification about an account listed in account monitor.
  9. It's the letters...

17 Clues: Our title • VPN client • The upcoming OSX • It's the letters... • formally known as "walk-ins" • analyst in charge for the day • The name of the Help Desk plant • Exchange, Wireless, Canvas, etc. • Internal Help Desk knowledge base • Where to find the status of an account • Don't try to remove this from a sick computer! • the only kind of repair we do (under warranty) • ...

Starts Crossword Puzzle 2021-10-07

Starts Crossword Puzzle crossword puzzle
Across
  1. This department has techs that start and stop service
  2. Send this type of letter if customer wanting service cannot pay with you
  3. The new start SA you create will be in this phase until the system or tech completes it
  4. This department will visit for a start service if theft is suspected
  5. Program used to wrong soft credit check
  6. Tthe system will send this letter automatically if the customer has a credit score of 724 or less
Down
  1. Do this when you verify no benefit of service through Accurint
  2. For this start FA our tech drives by
  3. A landlord ________ ___ allows the bill to revert back to the landlord when a tenant stops
  4. This start service FA requires a tech
  5. A CD invest can be bypassed if the customer is a _______ transfer
  6. For this start FA our tech may or may not need access inside
  7. Careful not to notate the wrong account with this start FA

13 Clues: For this start FA our tech drives by • This start service FA requires a tech • Program used to wrong soft credit check • This department has techs that start and stop service • Careful not to notate the wrong account with this start FA • For this start FA our tech may or may not need access inside • Do this when you verify no benefit of service through Accurint • ...

CH.10 2020-03-16

CH.10 crossword puzzle
Across
  1. Model which highlights the areas where customers believe they are getting poorer service than they expect
  2. Enhancing experiences through ____ attributes
  3. The Gap between service provided and promotion promises
  4. Based on their personal knowledge and personal experience
  5. The Gap between the customer expectation and firm's perception of the customer expectation
  6. Allowing employees to make decisions about how they provide service to the customers
Down
  1. Means to facilitate the delivery of services
  2. Benefit - Cost
  3. Key to fairness
  4. The Gap between the firm’s service standards and the actual service it provides
  5. Can't be seen or touched
  6. The Gap between firm’s perception of customers expectations and its set service standards
  7. The more a consumer requires a service the more this will occur

13 Clues: Benefit - Cost • Key to fairness • Can't be seen or touched • Means to facilitate the delivery of services • Enhancing experiences through ____ attributes • The Gap between service provided and promotion promises • Based on their personal knowledge and personal experience • The more a consumer requires a service the more this will occur • ...

CEI: CONNECT 2023-09-24

CEI: CONNECT crossword puzzle
Across
  1. _______ and greet - one of the focus areas for CONNECT.
  2. Key store zone (Example: "How was your shopping experience today?".
  3. ______ to approach - one of the focus areas for CONNECT.
  4. There are so many reasons for customers to come to our stores, but they have the same expectation: great ______.
  5. "Adapt to approach" key skill. Read the customer's signals and adapt to suit their style.
  6. We can acknowledge and greet our customers using our body language, ________ and tone of voice.
  7. We connect with every customer so they feel welcome and ______ wherever they are in the store.
  8. Every _______ Matters is the name of our service transformation program in adidas.
  9. Adapt and approach the customer in a _______ way.
  10. It is important to connect with customers to leave a great ________.
Down
  1. ________ and make eye contact with the customer as they enter your store.
  2. Approach technique ("Hi, how is your day going?").
  3. Enhance the customer's journey in the store and increase the chance of turning browsers into ________.
  4. We ______ so every customer feels welcome and unique wherever they are in the store.
  5. Approach technique (Example: "Our latest Originals range has just dropped, why not check it out?").
  6. Approach technique (Example: "Hi, great to see you again!).
  7. Connect with a customer using best ______.
  8. "Acknowledge and greet" example (a phrase) for welcoming a customer.

18 Clues: Connect with a customer using best ______. • Adapt and approach the customer in a _______ way. • Approach technique ("Hi, how is your day going?"). • _______ and greet - one of the focus areas for CONNECT. • ______ to approach - one of the focus areas for CONNECT. • Approach technique (Example: "Hi, great to see you again!). • ...

Customer Service Week 2023-09-19

Customer Service Week crossword puzzle
Across
  1. A term for the period of time a customer has to wait for service.
  2. Service Week The week dedicated to celebrating exceptional customer service.
  3. he quality of being polite and attentive to customers' needs.
  4. A platform where customers can log and monitor their own tickets
Down
  1. The act of addressing and resolving customer issues
  2. Expectations A term for going the extra mile to make customers happy.
  3. A software system used to manage customer interactions.
  4. An acronym for the department responsible for assisting customers
  5. A measurement of how satisfied customers are with a service

9 Clues: The act of addressing and resolving customer issues • A software system used to manage customer interactions. • A measurement of how satisfied customers are with a service • he quality of being polite and attentive to customers' needs. • A platform where customers can log and monitor their own tickets • ...

Marketing unit 3 2017-03-26

Marketing unit 3 crossword puzzle
Across
  1. A big turn-off for customers
  2. What is essential when dealing with on-line ordering?
  3. What type of customer stays with a brand despite competitive offers?
  4. A type of service encounter
  5. Customers expect to have the same level of service every time they contact a company. This is called?
  6. The Entrepreneur's Guidebook Series says you must remind your customers that your service is what?
  7. The what of service is the chain of events made up of particular touch points or encounters?
Down
  1. What would be one of the first touch points you would encounter at a restaurant?
  2. A touch point is defined as the communication, human and ____ interations your customers experience during their relationship lifecycle with an organisation
  3. An organisation must manage its moments of truth, through the cycle of service to ensure they deliver what type of service?
  4. One way to keep up with your customer's changing needs is to do what with them?
  5. What could a company find that is more important than improving sales?
  6. What type of customer service is the number one reason that people discontinue doing business with a company?
  7. One of the four basic categories for customer touch point management
  8. When an employee is able to provide correct assistance to customers in completing transactions or providing information

15 Clues: A type of service encounter • A big turn-off for customers • What is essential when dealing with on-line ordering? • What type of customer stays with a brand despite competitive offers? • One of the four basic categories for customer touch point management • What could a company find that is more important than improving sales? • ...