customer service Crossword Puzzles

Customer Service Week 2024 2024-10-07

Customer Service Week 2024 crossword puzzle
Across
  1. The part of a lock that the key slides in to.
  2. The capital city of Canada.
  3. Which Canadian city is known as "The City of Festivals?"
  4. How long is the warranty on the finish of our residential products?
  5. What is the most popular type of cheese in Canada?
  6. Canada produces 85% of the world's supply of what food item?
  7. What is Canada's national sport?
  8. The most visited tourist attraction in Canada.
  9. Canada's highest mountain is located in which province or territory?
  10. This brand primarily produces hinges, among other things.
  11. The strip of metal at the bottom of the door to protect door from feet.
Down
  1. The capital city of British Columbia.
  2. A customer with a Commercial product must seek warranty through a _____.
  3. What is the capital of Quebec?
  4. The description of colour code 622 is _____.
  5. Usually three to a door, this allows a door to swing.
  6. This Canadian food chain first opened in Hamilton in 1964.
  7. A function of handle usually reserved for bedrooms or bathrooms.
  8. What is Canada's national animal?
  9. The CRM system we use to document cases.
  10. Our warehouse manager's name is Peter _____.
  11. This brand sells Allegion's best exit devices.
  12. A more affordable brand of residential home hardware.

23 Clues: The capital city of Canada. • What is the capital of Quebec? • What is Canada's national sport? • What is Canada's national animal? • The capital city of British Columbia. • The CRM system we use to document cases. • The description of colour code 622 is _____. • Our warehouse manager's name is Peter _____. • The part of a lock that the key slides in to. • ...

Customer Service Crossword Puzzle 2024-09-19

Customer Service Crossword Puzzle crossword puzzle
Across
  1. The act of helping customers, often followed by the word “with a smile.”
  2. It’s never a company’s favorite thing to receive but can be a chance to shine.
  3. The ability to put yourself in the customer’s shoes—figuratively speaking.
  4. Another word for help, often provided in the form of troubleshooting or advice.
  5. Genuine concern for the well-being of customers—show this, and they’ll notice.
  6. Another term for a customer, but often used in more professional settings.
  7. The art of keeping customers around instead of letting them stray to competitors.
  8. Hard-earned and invaluable, it’s what keeps customers coming back.
  9. The journey a customer takes with a company, from first impression to lasting impression.
  10. Sometimes a simple "sorry" is the best way to turn things around.
Down
  1. A universal gesture of friendliness, essential for face-to-face interactions.
  2. The backbone of customer service, often provided via chat, phone, or email.
  3. Without this, even the best intentions in customer service fall short.
  4. It’s not just what you say but how you come across—attitude matters!
  5. What every business hopes to see in a happy customer’s survey.
  6. A fragile but crucial element in every long-term customer relationship.
  7. What a customer hopes for at the end of a complaint, not the start of the year.
  8. The timeliness of this can make or break a customer’s day.
  9. Constructive or critical, it helps businesses improve from the customer's perspective.
  10. The go-to spot for tech issues, often saving the day when your device won’t cooperate.

20 Clues: The timeliness of this can make or break a customer’s day. • What every business hopes to see in a happy customer’s survey. • Sometimes a simple "sorry" is the best way to turn things around. • Hard-earned and invaluable, it’s what keeps customers coming back. • It’s not just what you say but how you come across—attitude matters! • ...

CSC Manual 2021-05-27

CSC Manual crossword puzzle
Across
  1. a person appointed by court
  2. national provider information
  3. genetically handicapped persons program
  4. customer service representatives
  5. will be offered after every beneficiary call
  6. contacts related to status, overrides, rejects
  7. health access identification
  8. the action of process
  9. put off to later time
Down
  1. a feature available through web portal
  2. cover my meds
  3. national drug code
  4. voice interpreter network
  5. to identify nature of illness
  6. managed care plan
  7. refuse to give or grant
  8. customer service center
  9. protected health information
  10. interactive voice response
  11. special requirements for beneficiary

20 Clues: cover my meds • managed care plan • national drug code • the action of process • put off to later time • refuse to give or grant • customer service center • voice interpreter network • interactive voice response • a person appointed by court • health access identification • protected health information • to identify nature of illness • national provider information • ...

ASC 606 2025-08-21

ASC 606 crossword puzzle
Across
  1. – Describes when the rule is applied.
  2. – Amount received from a customer.
  3. – Guides recognition when amounts are small.
  4. – Broker-dealer’s primary form of compensation.
  5. – Required when determining variable consideration.
  6. – Required information about revenue recognition.
  7. – Movement of control to the customer.
  8. – Timing of revenue entry in financials.
  9. – Meeting a performance obligation.
  10. – Consideration not fixed at contract inception.
  11. – When the customer can direct use of the asset.
  12. – Combining multiple obligations in one offering.
  13. – What is exchanged for promised goods/services.
Down
  1. – What ASC 606 governs recognition of.
  2. – Obligation a firm must satisfy to recognize revenue.
  3. – Accounting treatment for contract acquisition costs.
  4. – Promised performance to a customer.
  5. – Costs to obtain or fulfill a contract.
  6. – Party receiving the service.
  7. – Price agreed upon for the service.
  8. – ASC 606 is a revenue recognition _____.
  9. – Required in determining revenue timing.
  10. – Distribution of transaction price across obligations.
  11. – Defines which contracts ASC 606 applies to.
  12. – Independent review of financial accuracy.
  13. – Field impacted by ASC 606.
  14. – Agreement with a customer creating enforceable rights.
  15. – Revenue recognized when control transfers (often in broker-dealer context).
  16. – Revenue recognized gradually.
  17. – Costs incurred only if contract is obtained.

30 Clues: – Field impacted by ASC 606. • – Party receiving the service. • – Revenue recognized gradually. • – Amount received from a customer. • – Meeting a performance obligation. • – Price agreed upon for the service. • – Describes when the rule is applied. • – Promised performance to a customer. • – What ASC 606 governs recognition of. • – Movement of control to the customer. • ...

philosophy customer service 101 2012-09-07

philosophy customer service 101 crossword puzzle
Across
  1. jamals favorite 3-n-1. (two words)
  2. when people are in need you should offer them this. (three words)
  3. always_____ me tonight. (two words)
  4. and sheri's favorite scent. (two words)
  5. this is laona's favorite team.
  6. always strive to be this.
  7. philosophy's first fragrance.(two words)
  8. red carpet treatment(two words)
  9. philosophy's creator.
  10. it's time to eat____ (three words)
  11. always live in____. (two words)
  12. antioxidants help protect us from these. (two words)
  13. a man should always be this sharp.
  14. it's a multi-tasker (two words)
  15. a woman should never settle for this. (three words)
Down
  1. be a team player and try to____. (three words)
  2. tonita and martie enjoy doing this.
  3. philosophy's first 3-n-1. (two words)
  4. a scoop a day keeps the dermatologist away.
  5. they encourage us to believe in miracles.
  6. what ingredient boost collagen in deep fill fix.(two words)
  7. lewis is an aspiring_____.
  8. please don't do this.
  9. protect yourself with this because____. (four words)
  10. kris's favorite lotion. (two words)
  11. natalie is this (hint: it's also her favorite fragrance)
  12. a delicious am drink.
  13. nancy updates this. (two words)
  14. don't get caught _____. (threewords)
  15. judy is always doing this.
  16. speeds up cell renewal and regeneration.

31 Clues: please don't do this. • philosophy's creator. • a delicious am drink. • always strive to be this. • lewis is an aspiring_____. • judy is always doing this. • this is laona's favorite team. • red carpet treatment(two words) • nancy updates this. (two words) • always live in____. (two words) • it's a multi-tasker (two words) • jamals favorite 3-n-1. (two words) • ...

Customer Service Week 2014 2014-09-15

Customer Service Week 2014 crossword puzzle
Across
  1. distinguishing qualities
  2. a desire
  3. regular courses of procedures
  4. person or agency that sells
  5. people who represent a business
  6. a place that sells a service or product
  7. the state or fact of having a duty to deal with something
  8. to aquire
  9. people engaged in selling
  10. something wrong
  11. group of people working together
Down
  1. people who work for a business
  2. to aquire by payment
  3. people who keep coming back to your business
  4. prevailing tendencies
  5. necessity
  6. definite course of action
  7. condition of being honored
  8. state of being loyal
  9. what a business makes

20 Clues: a desire • necessity • to aquire • something wrong • to aquire by payment • state of being loyal • prevailing tendencies • what a business makes • distinguishing qualities • definite course of action • people engaged in selling • condition of being honored • person or agency that sells • regular courses of procedures • people who work for a business • people who represent a business • ...

2023 Customer Service Week 2023-10-02

2023 Customer Service Week crossword puzzle
Across
  1. The funds reported on the 5498.
  2. Our biggest product offering.
  3. The Managing Director in charge of Business Relations, Client Services, Partner Services, and Partner Relations.
  4. The first savings product we offered.
  5. The metric Business Relations uses to determine how fast our representatives are answering calls and chats. This metrics is also included in some performance guarantees.
  6. We monitor this to ensure that we provide an industry-leading customer experience.
  7. This is what HSA Bank does best and what we are celebrating this week.
  8. The four pillar goals that drive HSA Bank strategy – deliver industry-leading customer experiences, maximize revenue growth, achieve operational excellence, and engage talent with a purpose.
  9. The team responsible for owning the servicing relationship for assigned employers.
  10. The team handling cases from our partners including Cigna and HCSC.
Down
  1. The Senior Managing Director leading all of Partner Services.
  2. The original name of our bank.
  3. The term used when an issue is noticed and handled through resolution even though the original request/question did not relate to it.
  4. The team responsible for incoming calls, chats, and emails from employers and agents.
  5. The Midwest home of sausage and surfing.
  6. There are many methods that employers and individuals can use to open accounts with us.
  7. The medical expenses that HSA funds can be used on.
  8. The name of our bank.
  9. Our biggest partner. Also, the health insurance provider for Webster Bank employees.
  10. Cream City is home to the Bucks and Brewers.
  11. We use this for many different purposes including to submit forms, look at daily announcements, and submit PTO requests.
  12. The distribution method that most of our members use.
  13. The funds reported on the 1099.
  14. The customer relationship management tool used by most of the bank to submit cases, track employer relationships, request exception approvals, etc.

24 Clues: The name of our bank. • Our biggest product offering. • The original name of our bank. • The funds reported on the 5498. • The funds reported on the 1099. • The first savings product we offered. • The Midwest home of sausage and surfing. • Cream City is home to the Bucks and Brewers. • The medical expenses that HSA funds can be used on. • ...

Customer Service and Sales 2023-09-29

Customer Service and Sales crossword puzzle
Across
  1. The use of technology
  2. Goods are brought
  3. Act as a middleman between manufacturers and sellers
  4. Retailer Single Store
  5. Cannot be a yes or no
  6. Recommending products to customer's
  7. Encourages a customer to purchase
  8. Gathered Information.
Down
  1. Track any sales
  2. Finish Products
  3. Buy the products or services
  4. Short or yes and no answer.
  5. Can or cannot be systemically
  6. A business that sales products or services
  7. Can't be owned
  8. The way of employees interact with each other and the customers.
  9. Hearing and understanding what the person is saying.
  10. Develop quality Goals
  11. Many Retail locations
  12. Selling products or services
  13. A branch of retails in charge

21 Clues: Can't be owned • Track any sales • Finish Products • Goods are brought • The use of technology • Develop quality Goals • Retailer Single Store • Many Retail locations • Cannot be a yes or no • Gathered Information. • Short or yes and no answer. • Buy the products or services • Selling products or services • Can or cannot be systemically • A branch of retails in charge • ...

Customer Service Week Safari 2024-09-05

Customer Service Week Safari crossword puzzle
Across
  1. This tool helps you to see things at a safe distance
  2. A deadly snake. Also the nick-name of the late basketball icon Kobe Bryant
  3. You need this to capture memories on your safari
  4. Classic Disney movie following the life of a young cub set in Africa
  5. The biggest bird
  6. A person who leads guests on a safari adventures
  7. The fastest land animal in the world
  8. Continent that has the largest savannas in the world
  9. This bird has a distinct pink color
  10. A group of lions
Down
  1. Animal known for its black and white striped coat
  2. The most well known savanna located in Tanzania
  3. Largest land animal
  4. The largest reptile
  5. Known for its long neck
  6. An expedition into the wild to observe animals in their natural habitats
  7. Grasslands with scattered individual trees and shrubs in Africa
  8. A large herbivore known for its horns
  9. A large territorial and aggressive animal, known by many as the most dangerous animal in the savanna
  10. This natural resource is scares in the savanna
  11. The King of the jungle

21 Clues: The biggest bird • A group of lions • Largest land animal • The largest reptile • The King of the jungle • Known for its long neck • This bird has a distinct pink color • The fastest land animal in the world • A large herbivore known for its horns • This natural resource is scares in the savanna • The most well known savanna located in Tanzania • ...

customer service week puzzle 2021-09-29

customer service week puzzle crossword puzzle
Across
  1. where to find info about diagnostic tests
  2. Equine ______________ Anemia
  3. The Worst Veterinary Lab
  4. Following your schedule
  5. Board Certified,
  6. Piggy
  7. The main Customer Service Software
  8. No Test Marked
  9. an equine up to one year old
  10. DECALCIFICATION code
  11. Doggy
  12. Dispatch Manager for Florida
  13. One of the Mars 5 principles
Down
  1. specializes in the diagnosis an treatment of cancer.
  2. kidney Disease predictive AI medicine
  3. Antech's parent company
  4. Accounts with special handling
  5. Pet Cancer Specialty Biopsy Code
  6. A written message to our clients
  7. Kitty
  8. Bird
  9. Doctor of Veterinary Medicine
  10. Not CSLEADS
  11. President of Antech
  12. Anaplasma ___________________
  13. The Best Veterinary Lab
  14. heart of the phone system
  15. Symmetric dimethylarginine test
  16. Antech Imaging Services,

29 Clues: Bird • Kitty • Piggy • Doggy • Not CSLEADS • No Test Marked • Board Certified, • President of Antech • DECALCIFICATION code • Antech's parent company • Following your schedule • The Best Veterinary Lab • The Worst Veterinary Lab • Antech Imaging Services, • heart of the phone system • Equine ______________ Anemia • an equine up to one year old • Dispatch Manager for Florida • ...

customer service week puzzle 2021-09-29

customer service week puzzle crossword puzzle
Across
  1. The Best Veterinary Lab
  2. No Test Marked
  3. International Species Information System
  4. 17620 Mt ______________ St FV, CA
  5. Doggy
  6. Antech Imaging Services,
  7. Symmetric dimethylarginine test
  8. An equine up to one year old
  9. Equine ______________ Anemia
  10. Test to Detect Canine Vector-Borne Diseases
  11. Piggy
  12. "Better Diagnostics, Better _________"
  13. Int Med Consultant Liesl ___________
  14. Message to our clients
  15. Kitty
  16. Where to find info about diagnostic tests
  17. 1l
  18. Kidney Disease predictive AI medicine
  19. Heart of the phone system
Down
  1. Anaplasma ___________________
  2. Board Certified,
  3. Not CSLEADS
  4. Equine Consultant Amy ___________
  5. One of the Mars 5 principles
  6. Accounts with special handling
  7. State that prevents incoming calls
  8. Pet Cancer Specialty Biopsy Code
  9. ___________ Prior to Accession
  10. The Main Customer Service Software
  11. Dispatch Manager for Florida
  12. VP of Client Services
  13. Specializes in the diagnosis an treatment of cancer.
  14. President of Antech
  15. "A better world for ____________"
  16. Following your schedule
  17. Doctor of Veterinary Medicine
  18. Antech's parent company
  19. 1R
  20. DECALCIFICATION code
  21. _______________ Auto Antibody
  22. 1111 __________ Ave, NHP NY
  23. The Worst Veterinary Lab
  24. A type of electronic coggins
  25. Bird

44 Clues: 1R • 1l • Bird • Doggy • Piggy • Kitty • Not CSLEADS • No Test Marked • Board Certified, • President of Antech • DECALCIFICATION code • VP of Client Services • Message to our clients • The Best Veterinary Lab • Following your schedule • Antech's parent company • Antech Imaging Services, • The Worst Veterinary Lab • Heart of the phone system • 1111 __________ Ave, NHP NY • One of the Mars 5 principles • ...

HETS - Customer Service Week 2023-10-16

HETS - Customer Service Week crossword puzzle
Across
  1. Helps Instructors deliver a complete, digital course experience that heightens student engagement with the material
  2. Case____ should always be entered so we are aware of what happened during the customer interaction
  3. When a customer takes the time to give the agent a compliment
  4. System used to clock in and out
  5. Care Who do you call if you are having technical issues
  6. ___access allows students to access a course on Connect for 14 days without an access code or purchasing access
  7. Group in HETS that handles complaints from Sales Reps
  8. The number of times a regular access code can be used
  9. The area in Connect where you would find Instructor Resources
  10. ___ integration - students will see assignment links within Canvas and can click on the assignment links to go directly to their assignments
  11. The browser extension to monitor test-taking
Down
  1. When an agent receives a chat and the customer is not there
  2. ___Management processes any changes to your schedule
  3. asking questions to determine the cause of an issue
  4. An easy-to-use digital platform that teaches and assesses skills in Microsoft Office Access, Excel, PowerPoint, and Word
  5. Connect Self-Study is only available to customers using ___ publications
  6. Where to escalate issues
  7. CTI status agent is placed in when they miss a call
  8. The metric of how closely you follow your schedule
  9. ___Management is where we send K-12 Instructors using Connect if they are having issues with codes

20 Clues: Where to escalate issues • System used to clock in and out • The browser extension to monitor test-taking • The metric of how closely you follow your schedule • asking questions to determine the cause of an issue • CTI status agent is placed in when they miss a call • ___Management processes any changes to your schedule • ...

Customer Service Week 2024 2024-10-04

Customer Service Week 2024 crossword puzzle
Across
  1. Written, Verbal, Non-Verbal and Visual are way to do this
  2. Someone with honest and strong moral principles , and a strong say/do ratio has this
  3. A way to praise someone for great work
  4. It makes the dream work
  5. Our #1 priority and value
  6. It’s often a virtue
  7. An act in which you display in conversation with customers
  8. The first word in this year’s Customer Service Week Theme
  9. We provide this to customers in all we do in our department
  10. The practice of being held to a certain standard
  11. To have an understanding and share in the feelings of others
Down
  1. Aretha Franklin sang it best
  2. To provide undivided attention when someone is speaking
  3. An” approach” taken to get ahead of an issue
  4. Our company wouldn’t exist without these
  5. Servicing our customers with this
  6. An act of doing something without being told
  7. Skills and experience have provided you this over time
  8. To infinity and …
  9. You prioritize customers’ needs and act quickly to resolve their issues using this “sense”
  10. An action your take to bring a critical situation to your manager
  11. Order Entry Double Check positively impacts this metric
  12. An action taken after thoughtful planning
  13. There no one that shows this trait more than a dog to it’s owner
  14. A metric of service level

25 Clues: To infinity and … • It’s often a virtue • It makes the dream work • Our #1 priority and value • A metric of service level • Aretha Franklin sang it best • Servicing our customers with this • A way to praise someone for great work • Our company wouldn’t exist without these • An action taken after thoughtful planning • An” approach” taken to get ahead of an issue • ...

Customer Service Week 2024 2024-10-04

Customer Service Week 2024 crossword puzzle
Across
  1. An action your take to bring a critical situation to your manager
  2. The practice of being held to a certain standard
  3. We provide this to customers in all we do in our department
  4. Aretha Franklin sang it best
  5. An act of doing something without being told
  6. Order Entry Double Check positively impacts this metric
  7. To have an understanding and share in the feelings of others
  8. A way to praise someone for great work
  9. Our #1 priority and value
  10. An action taken after thoughtful planning
  11. A metric of service level
Down
  1. Our company wouldn’t exist without these
  2. Servicing our customers with this
  3. The first word in this year’s Customer Service Week Theme
  4. It’s often a virtue
  5. Written, Verbal, Non-Verbal and Visual are way to do this
  6. It makes the dream work
  7. To provide undivided attention when someone is speaking
  8. There no one that shows this trait more than a dog to it’s owner
  9. You prioritize customers’ needs and act quickly to resolve their issues using this “sense”
  10. Someone with honest and strong moral principles , and a strong say/do ratio has this
  11. An act in which you display in conversation with customers
  12. Skills and experience have provided you this over time
  13. An” approach” taken to get ahead of an issue
  14. To infinity and …

25 Clues: To infinity and … • It’s often a virtue • It makes the dream work • Our #1 priority and value • A metric of service level • Aretha Franklin sang it best • Servicing our customers with this • A way to praise someone for great work • Our company wouldn’t exist without these • An action taken after thoughtful planning • An act of doing something without being told • ...

CSC Customer Service Week 2024-09-30

CSC Customer Service Week crossword puzzle
Across
  1. Provided to customers after they had an accident
  2. Read for outbound FNOL claims
  3. Least favorite discount app
  4. Required to have insurance with IFB
  5. System to enter claims
  6. Marketing Associate Supervisor title
  7. CSC event where you can play cornhole
  8. Emails, faxes and voicemails
  9. Name of CSC Farm Bureau Bank Rep
  10. Stores important department information
  11. Place where customers find their account information
Down
  1. Coming soon feature for PaymentUs
  2. Required before releasing account information
  3. CSC Phone system
  4. Roadside Assistance Company
  5. Name of CSC member retiring this year
  6. Filed when client is not happy
  7. Yearly program to get bonus
  8. Who you gonna call? (Hint: not Ghostbusters)
  9. After Hours Service
  10. Type of Monitoring Score
  11. Common topic for ESI calls

22 Clues: CSC Phone system • After Hours Service • System to enter claims • Type of Monitoring Score • Common topic for ESI calls • Roadside Assistance Company • Least favorite discount app • Yearly program to get bonus • Emails, faxes and voicemails • Read for outbound FNOL claims • Filed when client is not happy • Name of CSC Farm Bureau Bank Rep • Coming soon feature for PaymentUs • ...

Adorn Customer Service Week 2022-09-28

Adorn Customer Service Week crossword puzzle
Across
  1. RV for short
  2. 140 BUD (first name)
  3. Chairman of our Board (2 words)
  4. First name of the founder of Patrick Industries
  5. Class a motorhome with engine in the rear is a _____ (2 words)
  6. Latest Military Makeover family
  7. Patrick's Leadership Development Program
  8. Vehicle towed by a motorhome
  9. Adorn's biggest order month YTD
Down
  1. RV sofa that pulls out flat to create a bed
  2. Department's newest employee
  3. Inventor of the first motorhome
  4. Adorn founder (2 words)
  5. Forest River CEO (last name)
  6. Patrick VP of Design, Sarah _____
  7. Not AX
  8. Patrick is Better _____
  9. One of Patrick's four main markets
  10. Camping with more luxurious amenities
  11. Builder of the Pinnacle 5th wheel

20 Clues: Not AX • RV for short • 140 BUD (first name) • Adorn founder (2 words) • Patrick is Better _____ • Department's newest employee • Forest River CEO (last name) • Vehicle towed by a motorhome • Inventor of the first motorhome • Chairman of our Board (2 words) • Latest Military Makeover family • Adorn's biggest order month YTD • Patrick VP of Design, Sarah _____ • ...

Customer Service Week 2025 2025-10-08

Customer Service Week 2025 crossword puzzle
Across
  1. positive viewpoint
  2. wisdom
  3. customers should never be kept on this too long
  4. something you give when you’ve made a mistake
  5. a way to track participant feedback
  6. communication skill, giving your full attention and then responding to show you heard and understand
  7. a written evaluation of a product or a service online
  8. customers often expect this type of reply, meaning “done without delay”
  9. a person who provides assistance
  10. saying “I understand” is showing this important skill
  11. performing more than one task at a time
Down
  1. a polite way to end a conversation
  2. final settlement of a matter
  3. a phrase used to apologize
  4. a phrase used to greet someone
  5. frequently asked questions
  6. first in a row
  7. what makes the dream work?
  8. another word for “fixing a problem”
  9. one way a participant can reach out to us
  10. leave an email in escalation
  11. the opposite of rude, respectful and considerate, always required in customer service
  12. a virtue to have when dealing with an angry customer
  13. abilities people use to communicate and interact with others

24 Clues: wisdom • first in a row • positive viewpoint • a phrase used to apologize • frequently asked questions • what makes the dream work? • final settlement of a matter • leave an email in escalation • a phrase used to greet someone • a person who provides assistance • a polite way to end a conversation • a way to track participant feedback • another word for “fixing a problem” • ...

Customer Service Week 2017-09-27

Customer Service Week crossword puzzle
Across
  1. the people you serve each day
  2. with angry customers it's important to let them do this, _______.
  3. your most important communication tool when you're on the phone is _______.
  4. the annual celebration of the importance of customer service is __________. (3 words)
  5. the most important customer service skill is _______.
  6. treat each customer as if they're the _______ one you'll deal with that day
Down
  1. customer complaints should be seen as _______ to improve service.
  2. you start each call with a friendly ________.
  3. another word for internal customer is _______.
  4. taking personal responsibility for a customer's complaint is taking ________.
  5. a positive one will make your day better
  6. understanding and identifying with your customers' feelings is called _______.
  7. when speaking with customers you should vary the _______ of your voice.

13 Clues: the people you serve each day • a positive one will make your day better • you start each call with a friendly ________. • another word for internal customer is _______. • the most important customer service skill is _______. • customer complaints should be seen as _______ to improve service. • with angry customers it's important to let them do this, _______. • ...

Customer Service Expectations 2022-11-16

Customer Service Expectations crossword puzzle
Across
  1. doing things right most of the time
  2. shows emotion through body language
  3. Showing an emotion and has an impact
  4. owing your actions & behaviors
  5. friendly and welcoming sign
  6. finding a way to make it happen
  7. Show care and regard
  8. reason for customers to be here
Down
  1. engaging, listening and acting
  2. hearing, watching and responding
  3. shows willingness to resolve things
  4. Full attention, watching and listening
  5. Providing full details and information

13 Clues: Show care and regard • friendly and welcoming sign • engaging, listening and acting • owing your actions & behaviors • finding a way to make it happen • reason for customers to be here • hearing, watching and responding • doing things right most of the time • shows emotion through body language • shows willingness to resolve things • Showing an emotion and has an impact • ...

Training Fun 2023-10-28

Training Fun crossword puzzle
Across
  1. Type Of Service A Customer Must Have
  2. Work Order Scheduled For Missed Stops
  3. The operating system name
  4. Note used after making follow call to a prospect
  5. Type of Service In Jackson Twp
  6. Who gets emailed for damage complaints?
  7. Service Change Reason For new contracted customers
Down
  1. Canton Operations Company ID
  2. What a Potential Customer is called
  3. Holiday in May
  4. Code for Limited Service in Massillon City
  5. What code indicates the township or village of an account?
  6. Something Over Service Limit
  7. Where you can add routes to existing work orders

14 Clues: Holiday in May • The operating system name • Canton Operations Company ID • Something Over Service Limit • Type of Service In Jackson Twp • What a Potential Customer is called • Type Of Service A Customer Must Have • Work Order Scheduled For Missed Stops • Who gets emailed for damage complaints? • Code for Limited Service in Massillon City • ...

Customer Service Week 2023-09-07

Customer Service Week crossword puzzle
Across
  1. Recognize with gratitude; be grateful for
  2. Another work for contentment is ___________
  3. Being of service or assistance
  4. Transmit information
  5. A facial experssion charcterized by turning up the coener of the mouth; usually shows pleasure or amusement
  6. Follow Up - anything _____________ to the customer should be completed in a timely manner
Down
  1. Hear with intention
  2. ____________ to the customer- do not make excuses or act indifferent
  3. Agree on a ______________
  4. Someone who pays for goods or services
  5. Good-natured tolerence of delay or interruption
  6. ____________about what you can do for the customer
  7. Work done by one person or group that benefits another

13 Clues: Hear with intention • Transmit information • Agree on a ______________ • Being of service or assistance • Someone who pays for goods or services • Recognize with gratitude; be grateful for • Another work for contentment is ___________ • Good-natured tolerence of delay or interruption • ____________about what you can do for the customer • ...

Customer Service Week 2025-09-17

Customer Service Week crossword puzzle
Across
  1. Number of departments in Centralized Operations
  2. Understanding customers' feelings
  3. Person that resolves issues for customers
  4. Opposite of credit
  5. Essential soft skill for active listening
  6. A promise to call the customer back
Down
  1. Standard greeting closing phrase
  2. Common tool used to verify customer's identity
  3. Outcome of solving a problem
  4. Working together across departments
  5. How you should present yourself on calls
  6. An account customers' will ask about
  7. Platform that Treasury Management owns

13 Clues: Opposite of credit • Outcome of solving a problem • Standard greeting closing phrase • Understanding customers' feelings • Working together across departments • A promise to call the customer back • An account customers' will ask about • Platform that Treasury Management owns • How you should present yourself on calls • Person that resolves issues for customers • ...

Customer Service Representative 2023-03-04

Customer Service Representative crossword puzzle
Across
  1. Long-term worth of an idea,person, place, or practice
  2. What the B stands for
  3. What the M stands for
  4. determining factor in achieving your performance goals
  5. Expectations perceptions an employee has of an organization
  6. acronym to help remember performance goals
  7. Perceptions or assumptions that individuals or cultures maintain
Down
  1. What the A stands for
  2. What the U stands for
  3. What the R stands for
  4. the star of the show
  5. corrections that result in crediting customer's account
  6. Characteristics, values, beliefs that make people different yet similar

13 Clues: the star of the show • What the A stands for • What the U stands for • What the R stands for • What the B stands for • What the M stands for • acronym to help remember performance goals • Long-term worth of an idea,person, place, or practice • determining factor in achieving your performance goals • corrections that result in crediting customer's account • ...

Customer Service SBS 2024-03-14

Customer Service SBS crossword puzzle
Across
  1. Handles request for specific lot number
  2. Customer is unable to refuse a delivery
  3. Used if contact is missing or illegible
  4. Scheduled for both calls and emails
  5. Handles punch-out catalog orders
  6. More than 3 Uline replies sent to a customer
  7. Escalation calls
  8. US Post Office or Branches of the Military
Down
  1. Electronic Purchase Order
  2. COC
  3. Order or pricing request with more than 30 ship-tos
  4. Confirm last 4 numbers to use
  5. Items can stay in shopping cart for 180 days

13 Clues: COC • Escalation calls • Electronic Purchase Order • Confirm last 4 numbers to use • Handles punch-out catalog orders • Scheduled for both calls and emails • Handles request for specific lot number • Customer is unable to refuse a delivery • Used if contact is missing or illegible • US Post Office or Branches of the Military • More than 3 Uline replies sent to a customer • ...

Types of F&B Services 2023-03-27

Types of F&B Services crossword puzzle
Across
  1. Also called as plate service where food were pre-plated in the kitchen.
  2. Food and beverage service by using automatic retailing
  3. Informal and friendly dining experience popular with families.
  4. Customer orders, pays and receives the food and beverages at a counter.
  5. Food is being displayed on tables and guest self-served.
  6. _______ service is when the food and beverage is taken to where the customer is.
Down
  1. Minimum ___ minutes is the average consumption time for fast food with seating.
  2. Food is brought from the kitchen in dishes and salvers.
  3. This form of service is where various meats are grilled in front of the guest.
  4. An elaborate silver service from the foundation of French service.
  5. A service where a dish comes partially prepared from the kitchen to be completed on a trolley.
  6. Customer served part of the meal at a table and is required to obtain part through self-service.
  7. small, separated garden pavilion open on some or all sides.
  8. A formal atmosphere restaurant with fancy menu.

14 Clues: A formal atmosphere restaurant with fancy menu. • Food and beverage service by using automatic retailing • Food is brought from the kitchen in dishes and salvers. • Food is being displayed on tables and guest self-served. • small, separated garden pavilion open on some or all sides. • Informal and friendly dining experience popular with families. • ...

Principles of Service Management Review Crossword 2017-10-10

Principles of Service Management Review Crossword crossword puzzle
Across
  1. characteristics like age, income, marital status, education
  2. our personal vision of the result that will come from our experience
  3. when customers participate in providing as least part of their own customer service
  4. the combination of our current knowledge, reputation and professionalism
  5. checking back to determine cheater or not a situations operation according to the initial plan
  6. lifestyles, modes, of living needs, motives, attitudes, culture, hobbies
  7. a set of principles that govern the conduct of an individual or group
  8. the evaluation of the possible solutions to a challenge and the selection of the solution that is mutually beneficial
  9. __________ is when the customers expectations based on previous experiences that are enhancements to the primary expectations
  10. a combination of our beliefs, perceptions, and ideas about the appropriate response to a situation
  11. composed of values, beliefs, and norms shard by a group of people
Down
  1. _________customer the people we work with throughout our organization
  2. to enable or permit customer service providers to make a range of decision to assist their customers
  3. a problem solving strategy that can be used by groups often or more
  4. a hostile encounter that occurs as a result of opposing needs, wishes or ideas
  5. customer ___________ is the overall feeling of contentment with a customer interaction
  6. the way that we see something based on our experience
  7. _________customer the customers we do business with outside our organization
  8. ___________ expectations is when customers have the basic requirements of an interaction
  9. the means by which the organization will fulfill its purpose
  10. customer ___________ is anything we do for the customer that enhances the customer experience
  11. a plan for positive action

22 Clues: a plan for positive action • the way that we see something based on our experience • characteristics like age, income, marital status, education • the means by which the organization will fulfill its purpose • composed of values, beliefs, and norms shard by a group of people • a problem solving strategy that can be used by groups often or more • ...

Customer Service Survival 2020-08-06

Customer Service Survival crossword puzzle
Across
  1. A phrase that leaves people feeling criticized
  2. Letting the customer know that their feelings are valid
  3. Statements that benefit YOU and not the customer
  4. Step one in successfully paraphrasing
  5. Can be dulled to the point that people react negatively to them due to overuse
  6. Catchphrase that is used frequently & often ineffective
  7. A talking customer is a __________ and provides information you need to diffuse the situation
  8. Example "Good choice, I can see this is important to you?
Down
  1. Used when providing bad news and sends message that you are not willing to help
  2. When you reflect what the customer is thinking and feeling
  3. Sharing what you have in common with the customer
  4. Who is serving whom. "You'll need to hold"
  5. Mirror the customer's statements empathetically

13 Clues: Step one in successfully paraphrasing • Who is serving whom. "You'll need to hold" • A phrase that leaves people feeling criticized • Mirror the customer's statements empathetically • Statements that benefit YOU and not the customer • Sharing what you have in common with the customer • Letting the customer know that their feelings are valid • ...

Customer Service Puzzle 2023-08-30

Customer Service Puzzle crossword puzzle
Across
  1. of the mouth; usually shows pleasure or
  2. A facial expression characterized by turning up the
  3. If the caller is upset, stay
  4. Work done by one person or group that benefits
  5. Being of service or assistance
  6. The opportunity to pay a bill late without having services shut off is an
  7. When a customer's service is not working we submit an ____ ticket
Down
  1. Recognize with gratitude; be grateful for
  2. Transmit Information
  3. Someone who pays for goods or services
  4. A form used in making a request
  5. Hear with intention
  6. Watch your ______ when speaking to customers

13 Clues: Hear with intention • Transmit Information • If the caller is upset, stay • Being of service or assistance • A form used in making a request • Someone who pays for goods or services • of the mouth; usually shows pleasure or • Recognize with gratitude; be grateful for • Watch your ______ when speaking to customers • Work done by one person or group that benefits • ...

Customer Service Apperciation 2023-10-02

Customer Service Apperciation crossword puzzle
Across
  1. system used to communicate with each other
  2. team that answers and helps get orders completed via Engage
  3. team the uses the open order report to get orders completed
  4. system we use to monitor and update sales orders
  5. decorator located in Maryland
  6. when a warehouse doesn't have a units for a order
  7. order that sales is asking to move up in production
Down
  1. type of decoration using thread
  2. fusion type of decoration using transfers
  3. type of decoration using ink
  4. decorator located in California
  5. system we use to received and answer cases
  6. team that reviews all order that enter the system

13 Clues: type of decoration using ink • decorator located in Maryland • type of decoration using thread • decorator located in California • system used to communicate with each other • fusion type of decoration using transfers • system we use to received and answer cases • system we use to monitor and update sales orders • when a warehouse doesn't have a units for a order • ...

Fixed 2024-01-29

Fixed crossword puzzle
Across
  1. customer reservation
  2. no appointment
  3. common fluid
  4. moves cars
  5. customer complaint
  6. person paying he bill
  7. protects eyes from bugs
  8. commonly called "sneakers"
  9. Preventative items
Down
  1. Person who writes repair orders
  2. Vehicle inspection
  3. cleans the rain
  4. used to build relationship
  5. (blank) engine light
  6. fast service
  7. power of vehicle
  8. work that does not pay well
  9. unique identifier abbreviation

18 Clues: moves cars • common fluid • fast service • no appointment • cleans the rain • power of vehicle • Vehicle inspection • customer complaint • Preventative items • customer reservation • (blank) engine light • person paying he bill • protects eyes from bugs • used to build relationship • commonly called "sneakers" • work that does not pay well • unique identifier abbreviation • ...

PRODUCT DESIGN AND SUSTAINABILITY 2025-06-26

PRODUCT DESIGN AND SUSTAINABILITY crossword puzzle
Across
  1. DESIGN Creating customer-focused service flow.
  2. LIFECYLE Introduction, Growth, Maturity, and Decline.
  3. Part of service design (people, process, __).
  4. Products that are reusable or biodegradable.
  5. Natural biodegradable material.
  6. Choosing what to offer.
  7. OF TRUTH The moment that exemplifies, enhances, or detracts from the customer’s expectations.
  8. Intangible business offering.
  9. Bringing product to market.
Down
  1. Sustainable packaging food and beverage company from Switzerland.
  2. Ride-hailing, service-focused app in Malaysia.
  3. Electric car cCompany known for sustainable innovation.
  4. Meeting new customer needs.
  5. Interactive use of a computer to develop and document a product.
  6. Environmental and ethical design factor.
  7. Firms establishing joint ownership to pursue new products or markets.
  8. Turns ideas into products.
  9. Process of creating a new product.
  10. Initial version or mock-up of product.
  11. First step in product development

20 Clues: Choosing what to offer. • Turns ideas into products. • Meeting new customer needs. • Bringing product to market. • Intangible business offering. • Natural biodegradable material. • First step in product development • Process of creating a new product. • Initial version or mock-up of product. • Environmental and ethical design factor. • ...

Marketing 2023-07-10

Marketing crossword puzzle
Across
  1. A group of people living as a community
  2. How are you going help customers find a product/service
  3. Selling point
  4. Top thing that is marketed
  5. Looking at the business through the customers
  6. Understanding the needs and wants of the consumers in the target market
  7. Identifies how a company is recognised
Down
  1. Businesses need customers to make
  2. Who is your customer
  3. What are you going to sell products/service
  4. Persuade a customer to part with their money in exchange for goods or a service
  5. carried out to create customer profiles to be targeted.
  6. customer has already made a purchase from a brand

13 Clues: Selling point • Who is your customer • Top thing that is marketed • Businesses need customers to make • Identifies how a company is recognised • A group of people living as a community • What are you going to sell products/service • Looking at the business through the customers • customer has already made a purchase from a brand • ...

Lexique ROOT 2022-08-05

Lexique ROOT crossword puzzle
Across
  1. KPI
  2. COP
  3. S-KAS
  4. LKA
  5. eDM
  6. GKA
  7. GHQ
  8. OTS
  9. BAU
Down
  1. MRG
  2. DDE
  3. SOP
  4. CCA
  5. WIP
  6. PRD
  7. projet ONE d'intelligence artificielle
  8. CGM
  9. Cerveau de Sales Force
  10. BRN
  11. RFA
  12. SSO

21 Clues: MRG • DDE • KPI • SOP • CCA • WIP • COP • PRD • CGM • BRN • LKA • eDM • RFA • SSO • GKA • GHQ • OTS • BAU • S-KAS • Cerveau de Sales Force • projet ONE d'intelligence artificielle

Lexique ROOT 2022-08-05

Lexique ROOT crossword puzzle
Across
  1. WIP
  2. LKA
  3. CGM
  4. KPI
  5. PRD
  6. OTS
  7. RFA
  8. eDM
  9. DDE
  10. GHQ
  11. BRN
Down
  1. GKA
  2. Cerveau de Sales Force
  3. MRG
  4. SOP
  5. S-KAS
  6. COP
  7. BAU
  8. CCA
  9. projet ONE d'intelligence artificielle
  10. SSO

21 Clues: GKA • WIP • MRG • SOP • LKA • CGM • KPI • COP • BAU • PRD • OTS • CCA • RFA • SSO • eDM • DDE • GHQ • BRN • S-KAS • Cerveau de Sales Force • projet ONE d'intelligence artificielle

CLoud Quiz 2016-08-18

CLoud Quiz crossword puzzle
Across
  1. Customer actively utilizing a Service
  2. Instant Messaging Service
  3. Opposite of fixed mindset (by Carol Dweck)
  4. Microsoft Office Location
  5. Making Cloud Service available to use
  6. Strategic Planning and Management Instrument
  7. We live in a cloud-first, mobile ... world.
Down
  1. Outlook (Synonym)
  2. How much of a service a customer is using
  3. A cloud service where we monetize per user (e.g. Office 365)
  4. A service, product, or application that addresses a customer’s Needs
  5. Microsoft Cloud Service

12 Clues: Outlook (Synonym) • Microsoft Cloud Service • Instant Messaging Service • Microsoft Office Location • Customer actively utilizing a Service • Making Cloud Service available to use • How much of a service a customer is using • Opposite of fixed mindset (by Carol Dweck) • We live in a cloud-first, mobile ... world. • Strategic Planning and Management Instrument • ...

Customer Service - Quality 2018-02-27

Customer Service - Quality crossword puzzle
Across
  1. I ______ understand.
  2. Thanks, we aim to provide ______ service
  3. I will ______ make sure it gets sorted...
  4. That is actually my ______ product
  5. ______ , All that is left to do is....
  6. ______ , Thank You for that information
Down
  1. I ______ agree with you
  2. That is a ______ suggestion
  3. we have an ______ new line up of products
  4. I highly ______ .......
  5. I am a product support ______
  6. That is ______ the type of feedback we are looking for
  7. I hope you ______ your day

13 Clues: I ______ understand. • I ______ agree with you • I highly ______ ....... • I hope you ______ your day • That is a ______ suggestion • I am a product support ______ • That is actually my ______ product • ______ , All that is left to do is.... • ______ , Thank You for that information • Thanks, we aim to provide ______ service • we have an ______ new line up of products • ...

Customer Service Week 2025-10-01

Customer Service Week crossword puzzle
Across
  1. Finish this MX CCS brand's tagline: "Shop with a Touch of _________."
  2. Who is the OKL Brand Manager? (first name only)
  3. Which MX CCS rep got a shoutout in the September Newsletter (last name only)
  4. The most recent brand added to MX CCS Services?
Down
  1. This MX CCS brand has an animal in its logo.
  2. Backcountry's customer service agents are called ________.
  3. The street name where the MX CCS office is located
  4. Which MX CCS Value is this?: "We think like customers and get creative to impress them, both in person and online. Our customers are at the center of everything we do."
  5. Which MX CCS Brand uses this hashtag: #makemore
  6. Which MX CCS Brand is headquartered in Indiana, U.S.?
  7. Who's trip report was featured in the July Newsletter? (first name only)
  8. What does the "S" stand for in SLA?
  9. The MX CCS IT Manager? (last name only)

13 Clues: What does the "S" stand for in SLA? • The MX CCS IT Manager? (last name only) • This MX CCS brand has an animal in its logo. • Who is the OKL Brand Manager? (first name only) • Which MX CCS Brand uses this hashtag: #makemore • The most recent brand added to MX CCS Services? • The street name where the MX CCS office is located • ...

Product Knowledge 2021-05-14

Product Knowledge crossword puzzle
Across
  1. Spectrum WiFi uses a ____ to deliver a strong connection to customers' wireless devices.
  2. Under SBPP, this service is still offered in Missouri, New York, and South Carolina.
  3. Total number of TV packages under SPP.
  4. The number of e-mail accounts included with SBPP.
  5. SPP TV packages include ____, Silver, and Gold.
  6. Thirty-one days after SPP launched, legacy offers are _____ available.
  7. Entertainment Video and Bar and Restaurant Video are two tiers under ____.
  8. If the customer does not want to upgrade to the next package, they can add this ala carte to their TV service.
  9. This box type allows the customer to record shows to watch at a later date or time.
  10. Under ____ services, a cable box costs $4.99.
Down
  1. In order to receive the 30 day money back guarantee, the customer must return this.
  2. With SPP and SBPP, the customer does not have to worry about signing these to get service.
  3. This is required on all TVs under SPP.
  4. If the customer subscribes to three services, they are considered to have a _______.
  5. With HSD, a customer can choose to use their own or ours at no cost.
  6. The number of security suite licenses under SPP.
  7. When SPP first launched, there was no ______.

17 Clues: This is required on all TVs under SPP. • Total number of TV packages under SPP. • When SPP first launched, there was no ______. • Under ____ services, a cable box costs $4.99. • SPP TV packages include ____, Silver, and Gold. • The number of security suite licenses under SPP. • The number of e-mail accounts included with SBPP. • ...

CX COMPETITION 2025-03-25

CX COMPETITION crossword puzzle
Across
  1. Excellence
  2. Obsessed
  3. Reliability
  4. Relationship
Down
  1. Loyal
  2. Customer
  3. Value
  4. Engagement
  5. Commitment
  6. Service

10 Clues: Loyal • Value • Service • Customer • Obsessed • Excellence • Engagement • Commitment • Reliability • Relationship

ITS 2012 Customer Service Week 2012-09-10

ITS 2012 Customer Service Week crossword puzzle
Across
  1. By example
  2. We all have times of
  3. Making sure all answers are found
  4. Work on your skills
  5. Being with the customer is important
  6. Using this helps relations within work groups
  7. This is a call
  8. Our main focus
  9. Make a
  10. The feeling you have when a client compliments you on a job well done
  11. Show you
  12. S.O.S
  13. Our customers have of the service we provide.
  14. A place for group time
Down
  1. We our customers input
  2. Doing your part
  3. There are many to learn from each other
  4. Feature of good character
  5. This is Customer Week
  6. What our customers should be
  7. Maintaining is key
  8. The ability to do something well wihtout wasted energy or effort
  9. reliever We all need to find these to maintain a good working environment
  10. the one Slogan for Customer Service Week
  11. Great results take
  12. Group activity
  13. All in this
  14. Helps you get through the day

28 Clues: S.O.S • Make a • Show you • By example • All in this • Our main focus • Group activity • Doing your part • This is a call • Great results take • We all have times of • A place for group time • Work on your skills • Maintaining is key • Feature of good character • We our customers input • This is Customer Week • What our customers should be • Helps you get through the day • ...

customer satisfaction 2022-10-26

customer satisfaction crossword puzzle
Across
  1. this will allow a business to find out the needs and wants of a customer
  2. when customers are satisfied and dont leave a complaint it leads to this
  3. can be good and bad and could change the businesses reputation
  4. lets the customer know what level of service to expect
  5. service provided by a company after a purchase has been made
Down
  1. when a customer keeps buying from the business
  2. will be able to deliver a higher standard of customer care
  3. customers who have received good customer service will be more likely to recommend the company
  4. when a customer gets bad service
  5. when the product is good and satisfies the customer

10 Clues: when a customer gets bad service • when a customer keeps buying from the business • when the product is good and satisfies the customer • lets the customer know what level of service to expect • will be able to deliver a higher standard of customer care • service provided by a company after a purchase has been made • ...

STORE 2025-07-01

STORE crossword puzzle
Across
  1. Optimization of Processes and Tools for Improved Customer Service
  2. Optimization And System Issue Solutions
  3. Strategic Process Optimization Team
  4. Accelerated Service Process and Issue Resolution Excellence
  5. Resolution And Tool Improvement Division
  6. Tool Improvement & Excellence in Resolution
  7. Resolution Enhancement & Strategic Tool Optimization for Results Excellence
  8. Process Resolution, Issue Detection & Enhancement
  9. Process Resolution and Optimized Accelerated Customer Tooling
  10. Process Improvement and Value Optimization Team
  11. Strategic Tool Enhancement & Excellence in Resolution
  12. Accelerated Process Excellence
  13. Resolution Enhancement And Customer Tool-optimization
Down
  1. Issue & Process Solutions, Improvement & Resolution Excellence
  2. Defect Optimization & Solution Enhancement
  3. Solutions Yielding Superior Tool Enhancement & Management
  4. Resolution, Issue Solutions & Enhancement
  5. Strategic Process Resolution and Innovative Tool Network
  6. Excellence in Process Enhancement & Resolution Team
  7. Process Resolution & Issue Management Excellence
  8. Accelerated Defect And Process Transformation
  9. Enhancement of Systems, Tools, & Excellence in Error Management
  10. Strategic Process & Issue Resolution Improvement Team
  11. Focused Accelerated Service Tooling
  12. System & Tool Optimization for Resolution Excellence

25 Clues: Accelerated Process Excellence • Strategic Process Optimization Team • Focused Accelerated Service Tooling • Optimization And System Issue Solutions • Resolution And Tool Improvement Division • Resolution, Issue Solutions & Enhancement • Defect Optimization & Solution Enhancement • Tool Improvement & Excellence in Resolution • Accelerated Defect And Process Transformation • ...

Lexique ROOT 2022-08-05

Lexique ROOT crossword puzzle
Across
  1. SSO
  2. BRN
  3. Cerveau de Sales Force
  4. COP
  5. eDM
  6. CGM
  7. KPI
  8. LKA
Down
  1. CCA
  2. WIP
  3. MRG
  4. projet ONE d'intelligence artificielle
  5. S-KAS
  6. DDE
  7. GHQ
  8. GKA
  9. RFA
  10. PRD
  11. BAU
  12. OTS
  13. SOP

21 Clues: CCA • WIP • SSO • MRG • DDE • GHQ • GKA • BRN • COP • RFA • PRD • BAU • OTS • SOP • eDM • CGM • KPI • LKA • S-KAS • Cerveau de Sales Force • projet ONE d'intelligence artificielle

GME Quality Blitz 2017-05-09

GME Quality Blitz crossword puzzle
Across
  1. What is properly addressing the customer's need the first time they call, thereby eliminating the need for the customer to follow up with a second call?
  2. What process explains how to assist customers by using the 3 components Charges/Price, Consumption, and Resolution?
  3. For these accounts, a negative sign on the Account Balance means the customer has a debit balance. No negative sign means there is a credit balance.
  4. Setting _________is a significant part of the customer service experience. In providing the correct information we build great rapports and afford customers the opportunity to make accurate, informed decisions.
  5. A customer or ESID has been switched to a Retail Energy Provider (REP) without the customer’s authorization.
  6. What assures the customer that we're attentive and all his/her concerns will be addressed accordingly?
  7. We should use _______ when a customer explains their situation and they sound uncomfortable, they discuss reasons why they cannot pay, or they share personal information with you that they would not feel comfortable telling you if it was not relevant to the account?
  8. A process by which an order is sent to a TDSP to stop electric service flow to the Service Address(es) / ESID(s) under a specific Contract Account, as a result of failure to pay.
Down
  1. This mandatory action applies to all employees accessing an account to provide information, perform a transaction, and/or work a customer issue.
  2. Invoice If the TDSP is unable to access a customer’s meter or unable to complete a customer’s meter reading on the meter reading route, the TDSP will send an __________read for the customer. This will result in the customer receiving what kind of invoice?
  3. What provides a complete history of revenue transactions for each Contract Account?
  4. Agents are required to handle every call in a what manner? There are NO exceptions!
  5. What creates positive and constructive dialogue, rather than abrasive, hostile or confrontational. Using this tends to reduce conflict, improve communication, reduce defensiveness in others and helps portray the agent as credible and respectable
  6. When processing this task for a customer, the Service Processing Fee should be waived under all conditions using IVR SYSTEM ERROR reason.
  7. What is it called when the agent is expected to make every possible effort to assist the caller by demonstrating a willingness to help?
  8. What must be obtained in order to provide information on a customer’s account?
  9. Even if all the right things are being said, a poor _____ can result in poor customer service.

17 Clues: What must be obtained in order to provide information on a customer’s account? • What provides a complete history of revenue transactions for each Contract Account? • Agents are required to handle every call in a what manner? There are NO exceptions! • Even if all the right things are being said, a poor _____ can result in poor customer service. • ...

Cx Competition 2025-02-06

Cx Competition crossword puzzle
Across
  1. Excellence
  2. Obsessed
  3. Reliability
  4. Relationship
Down
  1. Loyal
  2. Customer
  3. Value
  4. Engagement
  5. Commitment
  6. Service

10 Clues: Loyal • Value • Service • Customer • Obsessed • Excellence • Engagement • Commitment • Reliability • Relationship

Unit 1 chapter 1 2024-08-19

Unit 1 chapter 1 crossword puzzle
Across
  1. raw materials/work-in-process/finished goods
  2. opportunities, manages risks, and preserves resources
  3. perception of the benefits associated with a good
  4. maintaining healthy communities
  5. set of tangible and intangible features that a customer recognizes
  6. core offering that attracts customers
  7. interaction between customer and service provider
  8. location or firm specific CBP
  9. lasts for less than three years.
  10. describes the flow of materials, finished goods, services
  11. called the 4th revolution
Down
  1. organization’s commitment to addressing current business needs
  2. adding entertainment content
  3. process of transforming data into actions
  4. lasts at least three years.
  5. focuses primarily on the physical movement of goods
  6. driven by customers and providing value
  7. organization’s commitment to the long-term quality of the environment.
  8. Plan, create, deliver goods and services
  9. prominent in service
  10. episodes, transactions, or experiences in which a customer
  11. offerings that are not essential to the primary good
  12. Person sees,touches,or consumes
  13. warehouses operated by distributors acting as intermediaries

24 Clues: prominent in service • called the 4th revolution • lasts at least three years. • adding entertainment content • location or firm specific CBP • maintaining healthy communities • Person sees,touches,or consumes • lasts for less than three years. • core offering that attracts customers • driven by customers and providing value • Plan, create, deliver goods and services • ...

Retail Terms 2020-09-03

Retail Terms crossword puzzle
Across
  1. C.O.G.S. stands for ____________
  2. The task and activities that go into turning a negative customer experience into a positive one.
  3. Websites that include online shopping
  4. KPI stands for
  5. Convincing the customer to buy a slightly more expensive version of a product or service that will better align with their wants or needs.
  6. selling the customer an item that compliments their purchase
Down
  1. Discounts, coupons, and rebates. One of the 4 P’s of Merchandising
  2. a measure of how happy the customer is with their transaction and their overall experience with the retailer.
  3. Retailers with multiple ways for the customer to interact with them. Each of these routs is seamless.
  4. 93% of our communication is signaled through this method.
  5. a skill that requires understanding more than what words are being used, but the overall message behind those words. The most important skill for a sales person to have.
  6. The 4 p’s of merchandising are: Product, promotion, pricing, and ____________
  7. Physical things sold to the customer
  8. The selling of goods and or services to a customer for profit
  9. P.O.S. stands for
  10. Intangible things bought by the customer

16 Clues: KPI stands for • P.O.S. stands for • C.O.G.S. stands for ____________ • Physical things sold to the customer • Websites that include online shopping • Intangible things bought by the customer • 93% of our communication is signaled through this method. • selling the customer an item that compliments their purchase • ...

PBD Customer Service Week 2017-10-06

PBD Customer Service Week crossword puzzle
Across
  1. Something we all get/give
  2. The face of PBD
  3. call center pup
  4. Fabio
  5. Candle Maker
  6. Weekly Newsletter
  7. Mission State
  8. Our last Maverick of the Month
  9. CEO
Down
  1. PBD
  2. Contact Center Sales
  3. Our mommy to be
  4. A meeting and a room
  5. Georgia Fan
  6. Has a daughter named Taylor
  7. Future American Idol winner
  8. AOTA Queen
  9. Moving to Vegas for PBD
  10. ASCD Diva

19 Clues: PBD • CEO • Fabio • ASCD Diva • AOTA Queen • Georgia Fan • Candle Maker • Mission State • Our mommy to be • The face of PBD • call center pup • Weekly Newsletter • Contact Center Sales • A meeting and a room • Moving to Vegas for PBD • Something we all get/give • Has a daughter named Taylor • Future American Idol winner • Our last Maverick of the Month

Customer Service Week 2023 2023-10-04

Customer Service Week 2023 crossword puzzle
Across
  1. Tailoring products or services to individual customer preferences.
  2. Conducting oneself in a respectful and courteous manner.
  3. Maximizing productivity and minimizing customer waiting time.
  4. Anticipating and addressing customer needs before they arise.
  5. Building confidence and belief in the organization's integrity.
  6. Meeting or exceeding customer expectations.
  7. Remaining calm and composed when dealing with difficult customers.
  8. Effective exchange of information with customers.
  9. Expressing appreciation for customers' support and loyalty.
  10. Delivering high standards of excellence to customers.
  11. Input from customers to improve products or services.
Down
  1. Promptly addressing customer inquiries and needs.
  2. Understanding and sharing the feelings of customers.
  3. Having a deep understanding of products or services.
  4. Taking ownership of actions and their outcomes.
  5. Finding a solution to a customer's problem or concern.
  6. Adjusting to different customer needs and requirements.
  7. Collaborating with colleagues to provide exceptional customer service.
  8. Consistently delivering on promises and commitments.

19 Clues: Meeting or exceeding customer expectations. • Taking ownership of actions and their outcomes. • Promptly addressing customer inquiries and needs. • Effective exchange of information with customers. • Understanding and sharing the feelings of customers. • Having a deep understanding of products or services. • Consistently delivering on promises and commitments. • ...

Day 1 - Business Development , Strategic Planning & Implementation & Excellence Orientation 2014-09-15

Day 1 - Business Development , Strategic Planning & Implementation & Excellence Orientation crossword puzzle
Across
  1. Process of consistently communicating to every customer (Internal or external)that they are valued and that their satisfaction is paramount to the organization is known as ____________ Excellence.
  2. An organization recognized for its exemplary operational performance.
  3. Repair, Refinement, Renovation & ___________.
  4. Strategy is made up of Values, Vision and _____________.
  5. The three level of strategy are – 1. Corporate 2. Business 3. _________________.
  6. Long term Value + Customer Markets + Relationship = _____________for Growth.
  7. Assessing Service Quality.
Down
  1. The traditional Customer lifecycle focuses on _____________.
  2. Strategic Planning and Implementation comprises of 2 components - Planning and _______________.
  3. The Modern Customer Life Cycle focuses on _____________ & Development.
  4. We use _______________ Profile Matrix to determine where are we now.
  5. Sales is Transactional and Business Development is _________________.
  6. Used to determine Strategic Alternatives.
  7. The stages customers pass through when considering, purchasing and using products or services offered by their vendors as well as the associated marketing, sales and service tactics the business engages in to push those customers towards a purchase decision is ____________ lifecycle.
  8. Goals should be _____________________.

15 Clues: Assessing Service Quality. • Goals should be _____________________. • Used to determine Strategic Alternatives. • Repair, Refinement, Renovation & ___________. • Strategy is made up of Values, Vision and _____________. • The traditional Customer lifecycle focuses on _____________. • We use _______________ Profile Matrix to determine where are we now. • ...

Day 1 - BD, SPI & EO 2014-09-15

Day 1 - BD, SPI & EO crossword puzzle
Across
  1. Used to determine Strategic Alternatives.
  2. Strategic Planning and Implementation comprises of 2 components - Planning and _______________.
  3. We use _______________ Profile Matrix to determine where are we now.
  4. Repair, Refinement, Renovation & ___________.
  5. An organization recognized for its exemplary operational performance.
  6. Goals should be _____________________.
  7. The stages customers pass through when considering, purchasing and using products or services offered by their vendors as well as the associated marketing, sales and service tactics the business engages in to push those customers towards a purchase decision is ____________ lifecycle.
Down
  1. Long term Value + Customer Markets + Relationship = _____________for Growth.
  2. The Modern Customer Life Cycle focuses on _____________ & Development.
  3. The three level of strategy are – 1. Corporate 2. Business 3. _________________.
  4. Process of consistently communicating to every customer (Internal or external)that they are valued and that their satisfaction is paramount to the organization is known as ____________ Excellence.
  5. Strategy is made up of Values, Vision and _____________.
  6. Sales is Transactional and Business Development is _________________.
  7. The traditional Customer lifecycle focuses on _____________.
  8. Assessing Service Quality.

15 Clues: Assessing Service Quality. • Goals should be _____________________. • Used to determine Strategic Alternatives. • Repair, Refinement, Renovation & ___________. • Strategy is made up of Values, Vision and _____________. • The traditional Customer lifecycle focuses on _____________. • We use _______________ Profile Matrix to determine where are we now. • ...

ACE 2024-05-01

ACE crossword puzzle
Across
  1. The first ACE customer was Mizuho Bank in ____.
  2. ACE onsite hardware repairs are conducted ___ ____ as next business day. (two words)
  3. Customers can get up to 10% of iPhone or iPad device credits with service-pool ____.
  4. When first introduced in 2014, a minimum purchase of two _____ ACE-covered devices was required to qualify.
  5. In-warranty repairs are initiated by ___ ____ or agreement contacts. (two words)
  6. This type of contact can submit service pool requests and activation lock removal requests.
  7. It took this many years to hit 1M ACE-covered devices.
  8. ACE agreement is granted ____ IT-level incident a year.
  9. This percentage of service pool credits are earned for Macs.
  10. Service-pool repair for Macs are ___ with parts.
Down
  1. Service-pool repair for iOS devices are ____.
  2. Service pool repairs are initiated by agreement _____.
  3. ACE was introduced in two thousand ______.
  4. ACE warranty options for this device are 2 and 3 years (no 4 year option).
  5. To earn more service pool credits, customers must ___ new ACE devices.
  6. Service-pool repairs for ____ devices are conducted on-site only.
  7. Service-pool repairs for ____ can be conducted on-site or mailed-in.
  8. Customer must purchase a minimum of 200 ____ to qualify for ACE 3.0.
  9. This percentage of service pool plus credits are earned for Macs.
  10. Service __ credits are accrued with the purchase of ACE covered devices.
  11. The first ACE onsite repair provider.

21 Clues: The first ACE onsite repair provider. • ACE was introduced in two thousand ______. • Service-pool repair for iOS devices are ____. • The first ACE customer was Mizuho Bank in ____. • Service-pool repair for Macs are ___ with parts. • Service pool repairs are initiated by agreement _____. • It took this many years to hit 1M ACE-covered devices. • ...

GESMV Customer Service Class 2023-03-31

GESMV Customer Service Class crossword puzzle
Across
  1. showcasing the employee's knowledge of the property or surrounding area to help a guest with a specific request or generally improve his or her stay
  2. Look for opportunities to create a unique experience
  3. Challenges us to think harder, to be more creative and to develop a greater understanding and to search for alternative avenues that are more efficient, effective and more productive
  4. the collaborative effort of a group to achieve a common goal
  5. know the laws about __ and how to behave around them
  6. Use the guest's __ whenever possible
  7. approach every situation as a __ experience
  8. adapt your __ to the situation
Down
  1. enlist the help of your __
  2. be all in
  3. The sharing of information between 2 or more individuals
  4. Going above and beyond your normal job responsibilities to make things happen
  5. You should always make guest feel __
  6. if you can't immediately find an __ to the question, ask guests how to contact with the information
  7. understand your __ in guest service
  8. don't make __ when working an individual with a special need or disability
  9. is providing a welcoming and inclusive environment for all guest
  10. 7% of communication
  11. maintain __ contact, it forces you to pay attention

19 Clues: be all in • 7% of communication • enlist the help of your __ • adapt your __ to the situation • understand your __ in guest service • You should always make guest feel __ • Use the guest's __ whenever possible • approach every situation as a __ experience • maintain __ contact, it forces you to pay attention • Look for opportunities to create a unique experience • ...

Sales CEI 2013-03-26

Sales CEI crossword puzzle
Across
  1. _________CONCIERGE WITH HELP EDUCATE CUSTOMERS ON "HOW CUSTOMERS" CAN DO THEIR BANKING
  2. ANOTHER CUSTOMER SERVICE TOOL
  3. CREATING ONE OF THESE WILL HELP TO FOLLOW UP WITH YOUR CUSTOMERS
  4. DEFINE WHAT _______CUSTOMER SERVICE MEANS TO YOUR TEAM
  5. KEY TO A SUCCESSFUL CEI SCORE
  6. FIRST_____IS WHAT PEOPLE FORM SECONDS AFTER WALKING INTO YOUR BRANCH
  7. THE WINS, WHEN SOMEONE RECEIVES AN EXTREMELY LIKELY
  8. WHAT WE NEED TO CLOSE THE GAP ON TO WIN
Down
  1. ANOTHER CUSTOMER SERVICE TOOL
  2. CONNECTIONS COMMUNITY FOR CEI THAT YOU AND YOUR STAFF CAN FOLLOW
  3. _________ RESOLUTION IS WHAT WE NEED TO GET BETTER AT, ACCORDING TO CUSTOMER FEEDBACK
  4. BEING______FOR YOUR APPOINTMENTS, WILL GO A LONG WAY IN PROVIDING CUSTOMERS WITH THE BEST ADVICE
  5. ______EVERY DAY CALENDAR, A SIMPLE, FAST EASY WAY TO PERSONALLY CONNECT WITH EVERY CUSTOMER, EVERY DAY
  6. ____IN CUSTOMER AREA TO GREET YOUR APPOINTMENTS
  7. NAME ONE OF OUR CUSTOMER SERVICE TOOLS

15 Clues: ANOTHER CUSTOMER SERVICE TOOL • ANOTHER CUSTOMER SERVICE TOOL • KEY TO A SUCCESSFUL CEI SCORE • NAME ONE OF OUR CUSTOMER SERVICE TOOLS • WHAT WE NEED TO CLOSE THE GAP ON TO WIN • ____IN CUSTOMER AREA TO GREET YOUR APPOINTMENTS • THE WINS, WHEN SOMEONE RECEIVES AN EXTREMELY LIKELY • DEFINE WHAT _______CUSTOMER SERVICE MEANS TO YOUR TEAM • ...

QA Crossword 2022-05-17

QA Crossword crossword puzzle
Across
  1. Where do we go to enter our time worked each day?
  2. What month do we go back to the office?
  3. What tool do we use when helping our customers navigate their Online Banking Service?
  4. If a customer gives out their accounts number and it clears for the wrong amount we file a ___ claim.
  5. To receive the ____ interest, the eligible account must remain linked to a Prime Checking, Premier Checking or Private Bank Interest Checking account.
  6. How do we send our QA Questions to you?
  7. Where can a customer go to make an appointment?
  8. Which service helps notify customers about account and online banking activity and can be sent directly to customers email addresses or mobile phone numbers?
  9. Sending weekly QA questions is part of their role as a champion team to help us minimize QA errors.
  10. When a customer has an issue with a driver’s license not working, we refer to the ___ document in the VL.
  11. Has a monthly service fee of $25 that can be avoided by having $20,000 or more in statement-ending qualifying linked balances.
  12. We can go to the ___ site to find other people who work for Wells Fargo.
Down
  1. If a customer paid for merchandise and did not receive it with their debit card, we would file a ___ claim.
  2. Working on special projects and providing us with monthly events are some of their roles as a champion team.
  3. Where can we go submit feedback for pain points or business improvements?
  4. What platform can customers use to send and receive money from people they know and trust?
  5. What do we file for a dissatisfied customer in chat?
  6. Doing calibrations is part of their role as a champion team to make sure we provide good customer service.
  7. We do this at the end of our chat and it helps our LOB to compile why our customers are chatting with us.
  8. Has a monthly service fee of $35 that can be avoided by having $250,000 or more in statement-ending qualifying linked balances.

20 Clues: What month do we go back to the office? • How do we send our QA Questions to you? • Where can a customer go to make an appointment? • Where do we go to enter our time worked each day? • What do we file for a dissatisfied customer in chat? • We can go to the ___ site to find other people who work for Wells Fargo. • ...

BILLING 2013-05-13

BILLING crossword puzzle
Across
  1. TAB TO ENTER EBILLING
  2. AUTHORITY FOR PROPERTY MANAGERS
  3. WHERE DO WE REFER CUSTOMERS TO REDUCE WATER CONSUMPTION
  4. WHAT TAB TO FIND READING ROUTE/SEQUENCE
  5. LIMIT FOR SETTING UP PAYMENT ARRANGEMENT
  6. ALWAYS DONE ON EVERY CALL
  7. OFFER IF CUSTOMER HAS HIGH BILL FROM A LEAK
  8. ADDED TO ACCOUNT TO GIVE AUTHORITY
  9. CUSTOMER QUERY SERVICE FEED
  10. CODE FOR A SPECIAL READING
  11. WHERE TO BOOK A FINAL READING
Down
  1. BEFORE DISCUSSING ACCOUNT ALWAYS
  2. TENANT MAILNG ADDRESS
  3. ENTER INFO FOR METER READERS
  4. SERVICE REQUEST FOR PAPERLESS DIRECT DEBIT
  5. CALCUATOR USED IF ESTIMATE TOO HIGH
  6. CODE FOR IVR RECURRING CREDIT CARD
  7. CODE FOR IVR PAYMENT
  8. NUMBER OF BUSINESS DAYS REQUIRED TO BOOK READINGS
  9. ADVISE TO DO IF CUSTOMER QUERYING A HIGH BILL

20 Clues: CODE FOR IVR PAYMENT • TENANT MAILNG ADDRESS • TAB TO ENTER EBILLING • ALWAYS DONE ON EVERY CALL • CODE FOR A SPECIAL READING • CUSTOMER QUERY SERVICE FEED • ENTER INFO FOR METER READERS • WHERE TO BOOK A FINAL READING • AUTHORITY FOR PROPERTY MANAGERS • BEFORE DISCUSSING ACCOUNT ALWAYS • CODE FOR IVR RECURRING CREDIT CARD • ADDED TO ACCOUNT TO GIVE AUTHORITY • ...

Sales terms 2023-07-07

Sales terms crossword puzzle
Across
  1. The final stage of the sales process, where the salesperson seeks to secure a commitment from the prospect to make a purchase.
  2. cycle The period of time it takes from initial contact with a prospect to closing the sale, including all stages and interactions.
  3. The act of contacting a prospect or customer after an initial interaction to maintain engagement and nurture the relationship.
  4. Offering complementary or related products or services to a customer who has already made a purchase.
  5. handling Addressing and resolving concerns or objections raised by prospects to overcome barriers to the sale.
  6. generation The process of identifying and attracting potential customers who have expressed interest in a product or service.
  7. funnel A visual representation of the buyer's journey, illustrating the stages a prospect goes through from initial awareness to becoming a customer.
  8. A concern or barrier raised by a prospect that inhibits or prevents them from making a purchase.
  9. When an existing customer recommends or refers a new prospect or lead to a salesperson or company.
  10. audience The specific group of people or businesses that a product or service is intended to appeal to and serve.
  11. calling Making unsolicited calls to potential customers who have not expressed prior interest in the product or service being offered.
  12. Assessing the suitability and potential of a prospect to determine if they meet the criteria for becoming a customer.
Down
  1. The process of identifying potential customers or leads for a product or service.
  2. quota The predetermined sales target or goal that a salesperson is expected to achieve within a specific period.
  3. A visual representation of the sales process, showing the progression of prospects from initial contact to closing the sale.
  4. A financial incentive or percentage of the sales revenue that a salesperson receives as compensation for achieving or exceeding sales targets.
  5. The practice of encouraging a customer to purchase a more expensive or additional product or service than originally intended.
  6. Additional features, benefits, or services that are provided to customers to enhance the perceived value of a product or service.
  7. The state of a product or service becoming outdated or no longer relevant due to technological advancements or changing market demands.
  8. building: Establishing and nurturing long-term connections with customers based on trust, rapport, and mutual understanding.
  9. proposition The unique combination of benefits and value that a product or service offers to customers compared to competitors.

21 Clues: The process of identifying potential customers or leads for a product or service. • A concern or barrier raised by a prospect that inhibits or prevents them from making a purchase. • When an existing customer recommends or refers a new prospect or lead to a salesperson or company. • ...

GLC 2022-08-22

GLC crossword puzzle
Across
  1. AIR AGENT
  2. OCEAN IMPORT COORDINATOR
  3. OCEAN EXPORT COORDINATOR
  4. CUSTOMER SERVICE MANAGER
  5. USA MAIN HUB LOCATION
  6. OCEAN CARRIER
Down
  1. GLC USA MANAGER
  2. NEW CUSTOMER SERVICE AGENT
  3. AIR COORDINATOR
  4. WAREHOUSE MANAGER
  5. INLAND AND PICK UP AGENT
  6. SIMAN'S KEY ACCOUNT SPECIALIST
  7. OCEAN AGENT

13 Clues: AIR AGENT • OCEAN AGENT • OCEAN CARRIER • GLC USA MANAGER • AIR COORDINATOR • WAREHOUSE MANAGER • USA MAIN HUB LOCATION • OCEAN IMPORT COORDINATOR • INLAND AND PICK UP AGENT • OCEAN EXPORT COORDINATOR • CUSTOMER SERVICE MANAGER • NEW CUSTOMER SERVICE AGENT • SIMAN'S KEY ACCOUNT SPECIALIST

MCC Crossword 2024-08-16

MCC Crossword crossword puzzle
Across
  1. what coast of Australia in the Midcoast?
  2. Street the Taree office is located
  3. Held every 4 years to determine Councilors
  4. First name of the current General Manager of Midcoast Council
  5. Acronym for the building team
Down
  1. _________ Ganya
  2. Number of customer service points council has
  3. What customer service submits for customers
  4. How many LGAs merged to form the current LGA?
  5. First point of contact at council is customer _______
  6. New phone system used by council
  7. Acronym for the system used for animal registrations
  8. The language of the Biripi and Worimi people

13 Clues: _________ Ganya • Acronym for the building team • New phone system used by council • Street the Taree office is located • what coast of Australia in the Midcoast? • Held every 4 years to determine Councilors • What customer service submits for customers • The language of the Biripi and Worimi people • Number of customer service points council has • ...

Day 1 - Business Development , Strategic Planning and Implementation & Excellence Orientation 2014-09-15

Day 1 - Business Development , Strategic Planning and Implementation & Excellence Orientation crossword puzzle
Across
  1. Goals should be _____________________.
  2. Repair, Refinement, Renovation & ___________.
  3. Strategic Planning and Implementation comprises of 2 components - Planning and _______________.
  4. The Modern Customer Life Cycle focuses on _____________ & Development.
  5. Assessing Service Quality.
  6. The traditional Customer lifecycle focuses on _____________.
  7. Sales is Transactional and Business Development is _________________.
Down
  1. Used to determine Strategic Alternatives.
  2. Process of consistently communicating to every customer (Internal or external)that they are valued and that their satisfaction is paramount to the organization is known as ____________ Excellence.
  3. Long term Value + Customer Markets + Relationship = _____________for Growth.
  4. The stages customers pass through when considering, purchasing and using products or services offered by their vendors as well as the associated marketing, sales and service tactics the business engages in to push those customers towards a purchase decision is ____________ lifecycle.
  5. An organization recognized for its exemplary operational performance.
  6. The three level of strategy are – 1. Corporate 2. Business 3. _________________.
  7. Strategy is made up of Values, Vision and _____________.
  8. We use _______________ Profile Matrix to determine where are we now.

15 Clues: Assessing Service Quality. • Goals should be _____________________. • Used to determine Strategic Alternatives. • Repair, Refinement, Renovation & ___________. • Strategy is made up of Values, Vision and _____________. • The traditional Customer lifecycle focuses on _____________. • We use _______________ Profile Matrix to determine where are we now. • ...

Ziply Crossword 2021 2021-09-30

Ziply Crossword 2021 crossword puzzle
Across
  1. What service is free for 90 days?
  2. How you end your call
  3. Response What does IR stand for?
  4. One of our Fearless Leaders
  5. What is Customer Service Appreciation Week about?
Down
  1. Where we house information
  2. What is one thing we do not do when signing a new customer?
  3. What a customer can hear in your voice
  4. Extenders What is worth a $250.00 value?
  5. What are you managers saying this week?
  6. What do you use to show your customer that you care?
  7. What do you do for the Company?
  8. What fee is waived when we sign a new customer?

13 Clues: How you end your call • Where we house information • One of our Fearless Leaders • What do you do for the Company? • Response What does IR stand for? • What service is free for 90 days? • What a customer can hear in your voice • What are you managers saying this week? • Extenders What is worth a $250.00 value? • What fee is waived when we sign a new customer? • ...

Customer Service Week 2023 2023-09-29

Customer Service Week 2023 crossword puzzle
Across
  1. NEGATIVE OR POSITIVE FEEDBACK
  2. ORGANIC CONNECTIONS SET UP BY THE
  3. INTRANET NAME
  4. CHARGEBACK OR DISPUTE OF PAYMENT
  5. INSTALL EQUIPMENT TO DISCONNECT SERVICE
  6. MUST RECEIVE 2 BEFORE DISCONNECTION
  7. WHEN RED TAG IS ISSUED
  8. COLLECTION OF ACCOUNT RECEIVABLES
Down
  1. A MONTHLY MANDATORY __________ MEETING
  2. THE DEPARTMENT WHICH RECEIVES 1ST LINE OF COMMUNICATION
  3. EXPECTED MERGE COMPANY IS
  4. 1/6 BALANCE OR PORTION OF TOTAL BALANCE
  5. MUST COMPLETE 14 HOURS OF
  6. ORGANIC CONNECTION MUST PAY BEFORE SET UP
  7. CUSTOMER RECEIVES IF 1 DAY LATE
  8. MOST RECENT AQUISITION
  9. PREPARE NEW SET UP OF ACCOUNTS
  10. DIGGING OR REMOVING FROM THE GROUND
  11. JOINT EFFORT FROM ALL DEPARTMENTS

19 Clues: INTRANET NAME • MOST RECENT AQUISITION • WHEN RED TAG IS ISSUED • EXPECTED MERGE COMPANY IS • MUST COMPLETE 14 HOURS OF • NEGATIVE OR POSITIVE FEEDBACK • PREPARE NEW SET UP OF ACCOUNTS • CUSTOMER RECEIVES IF 1 DAY LATE • CHARGEBACK OR DISPUTE OF PAYMENT • ORGANIC CONNECTIONS SET UP BY THE • JOINT EFFORT FROM ALL DEPARTMENTS • COLLECTION OF ACCOUNT RECEIVABLES • ...

Ziply Crossword 2021 2021-09-30

Ziply Crossword 2021 crossword puzzle
Across
  1. What service is free for 90 days?
  2. How you end your call
  3. Response What does IR stand for?
  4. One of our Fearless Leaders
  5. What is Customer Service Appreciation Week about?
Down
  1. Where we house information
  2. What is one thing we do not do when signing a new customer?
  3. What a customer can hear in your voice
  4. Extenders What is worth a $250.00 value?
  5. What are you managers saying this week?
  6. What do you use to show your customer that you care?
  7. What do you do for the Company?
  8. What fee is waived when we sign a new customer?

13 Clues: How you end your call • Where we house information • One of our Fearless Leaders • What do you do for the Company? • Response What does IR stand for? • What service is free for 90 days? • What a customer can hear in your voice • What are you managers saying this week? • Extenders What is worth a $250.00 value? • What fee is waived when we sign a new customer? • ...

AES Indiana CS Week 2021-09-20

AES Indiana CS Week crossword puzzle
Across
  1. How many long-term extensions can a customer have in 12 months?
  2. Who do you need to call first for a priority reconnect?
  3. What does the A in AES stand for?
  4. Who does a customer call to remove debris after storm/emergency work?
  5. How many short-term extensions can a customer get in one billing cycle?
  6. How many return checks is a customer allowed to have?
Down
  1. Who is responsible for vegetation management on the service drop?
  2. What does the "T" in the H.E.A.R.T of Customer Service.
  3. What is the command to use for payment research?
  4. What are some causes of momentary outages?
  5. What does the "H" in the H.E.A.R.T of Customer Service.
  6. What is the return check fee?

12 Clues: What is the return check fee? • What does the A in AES stand for? • What are some causes of momentary outages? • What is the command to use for payment research? • How many return checks is a customer allowed to have? • What does the "T" in the H.E.A.R.T of Customer Service. • Who do you need to call first for a priority reconnect? • ...

Vista Crossword Puzzle 2025-12-05

Vista Crossword Puzzle crossword puzzle
Across
  1. The department where Customer Service Representatives (CSRs) provide support to SoCalGas customers.
  2. First phase of the Vista project lasting 6 months, used for strategizing and examining project details and change impacts.
  3. A subset of services within the project focused on a single organizational unit. ​
  4. marks the moment when the Vista software is officially launched, and the company begins using the new solution.
  5. A committee of stakeholders who manage adjustments to project scope and timelines, ensuring orderly and agreed-upon modifications.
  6. Actions to prepare and support the organization for impending changes, from initial pre-planning activities to the post-implementation stabilization phase. The OCM and Business Readiness workstream exists within the Organizational and Operational Readiness (OOR) Tower.
  7. Occurs when a deliverable or a RICEFW (Reports, Interface, Conversion, Enhancements, Forms, and Workflow) object does not fulfill its requirements or specifications, requiring repair or replacement; each defect is assigned a severity level.
  8. The initiative to implement the new IFS solution, replacing the previous PACER system, which coordinated field service operations for customer service technicians.
  9. Represents the location within the premises where gas service is delivered and where meter/MTU devices are connected. It contains all the pertinent details regarding the equipment used for providing gas service. In legacy CIS this is referred to as GNN ID.
  10. Refers to the suite of applications SoCalGas utilizes to handle customer meter data.
  11. Serves as a strategic blueprint for an organization’s future operations.
  12. A multinational software corporation that provides enterprise resource planning software to manage business operations and customer relations, including CIS solutions.
  13. During this period, a more stringent restriction will prohibit any changes or updates to the system, except for critical bug fixes or emergency patches​.
Down
  1. Those with strong SAP knowledge, troubleshooting skills, testing expertise, and training abilities to provide support throughout the SAP Lifecyc
  2. Represents the agreement between the Business Partner and SoCalGas for a specific service (e.g., gas service).
  3. Measures effectiveness in front/back office, core operations, IT, digital customer service, regulatory compliance, revenue security, loss minimization, and system uptime/performance.
  4. The same as training; refers to the efforts made which are intended to enable our workforce through targeted training and skill development. ​
  5. Any individual (or individuals) with an interest or concern in the success of the Vista Project​, including BPOs and end users
  6. Custom elements used when business requirements cannot be fulfilled by standard SAP functionalities.
  7. SAP cloud-based solution that support managing customer service and sales interactions.
  8. An agreement made with the business partner and entered the system that stipulates payment amount and cadence; in legacy CIS this is equivalent to a payment arrangement.
  9. tracks all the interactions for a business partner on the account, like Folder History in legacy CIS.
  10. The last phase of the Vista project which occurs after the project has gone live and is focused on reinforcing project results for reliability. This phase will span six months.
  11. A critical choice that shapes how the SAP solution will be built and used.
  12. A solution integrated within SAP that provides tools to manage and resolve Business Process Exception Management (BPEM) cases.
  13. Provides users with a centralized interface to access a 360-degree view of customer information. It displays a variety of information, including pending service orders, past contact history, and associated records, to enable efficient customer service and support.
  14. Phase dedicated to evaluating system functionality, performance, reliability, and quality of project deliverables. This phase will span 7 months.
  15. The period when significant alterations are prohibited to allow developers time to implement small updates, correct bugs, or make low-risk changes.
  16. A self-contained unit receiving gas services, complete with a unique unit address; in legacy CIS we refer to this as Facility.
  17. A solution used to manage the planning, routing, scheduling, and dispatching of work to field employees.

30 Clues: Serves as a strategic blueprint for an organization’s future operations. • A critical choice that shapes how the SAP solution will be built and used. • A subset of services within the project focused on a single organizational unit. ​ • Refers to the suite of applications SoCalGas utilizes to handle customer meter data. • ...

fungsi customer servic 2025-11-03

fungsi customer servic crossword puzzle
Across
  1. Customerservicejugaberfungsisebagai...relationofficer
  2. customerservicemenjadipenghubunhbaikantarbankdan...
  3. customerserviceharusmembantunasabahmengisi...aplikasisecaralengkal
  4. customerserviceharusselalumemberikansalam,itutermasukcustkmerservicesebagai...
  5. keluhandanpemasalahannasabahjugaperludiperhatikan,materitersebuttermasukfunsicustomersebagai...
  6. salahsatutugascustomerserviceadalahmenampung... dan sarandarinasabah
  7. apabilapelayanankurangmemuasakannasababahakan... kebanklain
  8. Salahsatutujuanpelayananadalahagarnasabahmerasa...danpercayapadabank
  9. customerservicejugamenampungkeluhandan... nasabah
  10. salahsatutujuancsadalahmenjaga... baik
Down
  1. Salahsatufungsicustomerserviceadalahsebagai...nasabah
  2. nasabahyangmerasapuasakansemakin...untukmenggunakanjasa
  3. sebutkansalahsatufungsicustomerservice
  4. pelayananyangbaikakanmembuatnasabahmerasa
  5. customer service harus selalu memberikan... kepada nasabah yang datang
  6. nasabahakanberpindahkelainbankkarenapelayananyangkurang...
  7. keluhandanpermasalahannasabarmenjadi... untukkinerjacsselanjutnya
  8. customerserviceharusberbicaradengan... kepadanasabah
  9. customerservicejugaberperansebagai... untuk membantunasabahmengisiformulir
  10. brosurdanformulirsangatdiperlukanuntukkelancaran...

20 Clues: sebutkansalahsatufungsicustomerservice • salahsatutujuancsadalahmenjaga... baik • pelayananyangbaikakanmembuatnasabahmerasa • customerservicejugamenampungkeluhandan... nasabah • customerservicemenjadipenghubunhbaikantarbankdan... • brosurdanformulirsangatdiperlukanuntukkelancaran... • customerserviceharusberbicaradengan... kepadanasabah • ...

Chapter 2 Vocabulary Puzzle 2021-09-13

Chapter 2 Vocabulary Puzzle crossword puzzle
Across
  1. an activity that is done for another person
  2. Quality Service providing the same good service and products to customers each and every time they come to your business
  3. someone who purchases products or services from a business, such as a department store or hotel
  4. ___ employee who can anticipate customer needs
  5. service that meets or exceeds customer expectations
Down
  1. the ability to put yourself in someone else’s shoes and know how that person feels
  2. Moment a time when the customer experience makes a bigger impact on customer satisfaction than at other times.
  3. the positive feeling that customers have about a business that meet their needs
  4. the area of hospitality that guests usually see
  5. Encounter interaction between a customer and a staff member
  6. the area in hospitality that guests usually do not see
  7. customer who purchases product or services from a hospitality business

12 Clues: an activity that is done for another person • ___ employee who can anticipate customer needs • the area of hospitality that guests usually see • service that meets or exceeds customer expectations • the area in hospitality that guests usually do not see • Encounter interaction between a customer and a staff member • ...

Chapter 2 Vocabulary Puzzle 2021-09-13

Chapter 2 Vocabulary Puzzle crossword puzzle
Across
  1. an activity that is done for another person
  2. Quality Service providing the same good service and products to customers each and every time they come to your business
  3. someone who purchases products or services from a business, such as a department store or hotel
  4. ___ employee who can anticipate customer needs
  5. _________ service that meets or exceeds customer expectations
Down
  1. the ability to put yourself in someone else’s shoes and know how that person feels
  2. Moment a time when the customer experience makes a bigger impact on customer satisfaction than at other times.
  3. the positive feeling that customers have about a business that meet their needs
  4. the area of hospitality that guests usually see
  5. Encounter interaction between a customer and a staff member
  6. the area in hospitality that guests usually do not see
  7. customer who purchases product or services from a hospitality business

12 Clues: an activity that is done for another person • ___ employee who can anticipate customer needs • the area of hospitality that guests usually see • the area in hospitality that guests usually do not see • Encounter interaction between a customer and a staff member • _________ service that meets or exceeds customer expectations • ...

Customer Service Vocabulary 2023-03-01

Customer Service Vocabulary crossword puzzle
Across
  1. Over and Above Basic Product
  2. A Question Raised for Inquiry
  3. A Bond Formed due to the outcome of Individual Customer Service Transactions
  4. Statement A Brief Statemetn of the Main Purpose of an Organization
  5. A Customer From Outside the Company that Provides A Service or Product
  6. A Person in an Organization Perceived by the Customer as Giving the Customer Service
Down
  1. Routines and Detailed Steps
  2. Improving Customer Service in order to stay Ahead of Competitors
  3. Guides Employees on how They Should Conduct Business
  4. A Statement that You are Unhappy or Not Satisfied with Something

10 Clues: Routines and Detailed Steps • Over and Above Basic Product • A Question Raised for Inquiry • Guides Employees on how They Should Conduct Business • Improving Customer Service in order to stay Ahead of Competitors • A Statement that You are Unhappy or Not Satisfied with Something • Statement A Brief Statemetn of the Main Purpose of an Organization • ...

Service Marketing 2024-07-20

Service Marketing crossword puzzle
Across
  1. Connsultation and ____________ represent important ways to add value to a product.
  2. __________ Colours encourage quick decisions and work best for businesses where low-involvement purchase decisions are made.
  3. In broad terms, ____________ focuses on benefits created for the customer’s side of the equation, and _productivity addresses the financial costs incurred by the firm.
  4. The best cure for vandalism is ______________.
  5. Server ____________ ensure that service staffs do things correctly, as requested, in the right order, and at the right speed.
  6. person in response to the request: “What do you suggest?”
  7. Service environments, also called ____________ relate to the style and appearance of the physical surroundings and other experiential elements encountered by customers at service delivery sites.
  8. ____________ product supply the central, problem-solving benefit that customers seek.
  9. Which airline’s ‘The Residence’ provides a luxurious three-room suite in the sky. Designed for up to two guests, The Residence features an ensuite shower room, private bedroom with a double bed and separate living area.
  10. A(n) ____________ is one that a firm has selected from among those in the broader market and may be defined on the basis of several variables.
  11. Blueprinting is a more sophisticated version of ____________.
  12. _._._in marketing, is the moment when a customer/user interacts with a brand, product or service to form or change an impression about that particular brand, product or service.
  13. _______________ confirmation is when the service provided was better than
  14. ____________ represent a special type of order taking that entitles customers to a specific unit of service.
  15. _______fragrance would you use to relax and calm customers?
  16. Jan Carlzon, the former CEO of Scandinavian Airlines System, used the
  17. A service ___________ is a promise that if service delivery fails to meet pre-defined standards, the customer is entitled to compensation.
  18. A customer who behaves in a thoughtless or abusive fashion, causing problems for the firm, its employees, and other customers is known as____________ customers.
  19. The ____________ is the difference between what senior management believes
  20. Established in 2011, Which is the PoS platform for the Food & Beverage sector across India, the Middle East, UAE, South Africa and Canada and provide holistic restaurant management software, including billing, inventory management, online ordering, and all other front—and back-of-house management modules that any restaurant requires—from single-standing outlets to chains.
Down
  1. The ____________ is the difference between what is delivered and what customers perceive they have received.
  2. Effective service recovery procedures should be ____________, planned, trained, empowered
  3. #StopTheHelmetExcuse is the hashtag of __________Bank. The campaign is aimed at promoting safety and encouraging people to wear helmets while riding two-wheelers.
  4. A(n) _________ diagram is used for cause-and-effect analysis.
  5. Characteristics that customers find hard to evaluate even after consumption are termed____________ attribute.
  6. Tangible characteristics that customers can evaluate prior to purchase are termed ____________ attribute.
  7. expect and customers’ actual needs and expectations
  8. ‘Excellent companies will perform the service right the first time’ is a typical statement within the __________ dimension of the SERVQUAL scale.
  9. A triangle of Company, Customers, Employees, Internal Marketing, External Marketing communications and Interactive marketing is known as………… triangle.
  10. The prepurchase stage begins with need ____________.
  11. Customer who expresses resentment, abuses service employees verbally or even physically is known as_____
  12. Reliability, ease of use, and customer support are considered ____________ attribute.
  13. The ______________ jaycustomer has no intention of paying and sets out to steal
  14. At it’s simplest, ____________ consists of immediate advice from a knowledgeable
  15. of ____________ metaphor as a reference point for transforming the airline into a customer-driven business.
  16. Training is most effective at reducing person/role____________.
  17. or services.

37 Clues: or services. • The best cure for vandalism is ______________. • expect and customers’ actual needs and expectations • The prepurchase stage begins with need ____________. • person in response to the request: “What do you suggest?” • _______fragrance would you use to relax and calm customers? • A(n) _________ diagram is used for cause-and-effect analysis. • ...

CUSTOMER RELATION AND CRM 2025-11-10

CUSTOMER RELATION AND CRM crossword puzzle
Across
  1. remind salespeople to contact those customers again
  2. is a type of Customer Relationship Management system that focuses on improving communication and collaboration between different departments within a company to provide a seamless experience for customers.
  3. Customers believe in your honesty and reliability. When a company keeps its promises, delivers good quality, and communicates openly, customers learn they can depend on it.
  4. The customer feels what they receive is worth what they paid.
  5. Sends marketing messages, emails, or promotions to the right customers without doing it manually.
  6. Treating every customer politely and fairly, no matter who they are. Listening carefully, not interrupting, and valuing their opinions shows respect.
  7. In the past, companies to connect with customer started...
  8. keep track of people who are interested in buying (potential customers).
  9. is a type of Customer Relationship Management system that focuses on analyzing customer data to help businesses make better decisions.
Down
  1. The process of managing and improving a company’s interactions with its customers.
  2. Being friendly, helpful, and optimistic, even when problems appear.
  3. The customer’s expectations are met or even exceeded. When people get good quality, fair prices, and friendly service, they feel satisfied and likely to return.
  4. Customer management that focuses on managing and improving a company’s everyday customer-related activities, such as sales, marketing, and customer service.
  5. The connection between a company and people who buy and use your products, so customers.
  6. Understanding the customer’s feelings and showing care.
  7. In the past, companies focused mostly on...
  8. Customers keep coming back because they’re happy and believe in the brand. It’s built over time through good service, respect, and appreciation.

17 Clues: In the past, companies focused mostly on... • remind salespeople to contact those customers again • Understanding the customer’s feelings and showing care. • In the past, companies to connect with customer started... • The customer feels what they receive is worth what they paid. • Being friendly, helpful, and optimistic, even when problems appear. • ...

Customer Service Week 2014 2014-08-18

Customer Service Week 2014 crossword puzzle
Across
  1. Done or occurring at a favourable or useful time
  2. Way in which two or more people or organizations regard and behave toward each other
  3. Action or process of carrying out or accomplishing an action, task, or function
  4. Fulfilment of expectations or needs
  5. A series of actions or steps taken in order to achieve a particular end
  6. To give attention with the ear
  7. Able to be reached or entered
  8. A thing said, written, or done to deal with or as a reaction to a question, statement, or situation
  9. Give assistance
  10. Take action; do something
Down
  1. An inhabitant of a particular town or city
  2. The competence or skill expected of a professional
  3. Practical contact with and observation of facts or events
  4. Mayor of Calgary Nenshi
  5. Modification or control of a process or system by its results or effects
  6. All the ways in which we differ
  7. Make it easier for (someone) to do something by offering one's services or resources
  8. First Canadian city to host the Olympic Winter Games.
  9. service Is provided by government to people living within its jurisdiction

19 Clues: Give assistance • Mayor of Calgary Nenshi • Take action; do something • Able to be reached or entered • To give attention with the ear • All the ways in which we differ • Fulfilment of expectations or needs • An inhabitant of a particular town or city • Done or occurring at a favourable or useful time • The competence or skill expected of a professional • ...

Customer Service Week Crossword! 2023-10-02

Customer Service Week Crossword! crossword puzzle
Across
  1. What is the real name of the Squishmallow behind Megan?
  2. If I had a question I couldn't find the answer to, I would call...
  3. What the city on the poster behind Ryan?
  4. Video Tool
  5. Who was the green character behind Jason?
  6. Who was the Sith Lord behind Eric?
  7. ADT has a partnership with
  8. ADT's Northstar is our...
  9. CEO's last name?
Down
  1. What does VSC stand for?
  2. What color was Dan's shirt?
  3. What was Jesse standing in front of?
  4. Most of our customers now have a (BLANK) system?
  5. The article that comes out via email with helpful information
  6. I should always mention the (BLANK) before ending my call with the customer!
  7. Our number one priority is our customer's (BLANK)
  8. How many Lego builds did Bri have behind her?
  9. How many times did Ben say "Thank you"
  10. What tool should we using on all network calls?

19 Clues: Video Tool • CEO's last name? • What does VSC stand for? • ADT's Northstar is our... • ADT has a partnership with • What color was Dan's shirt? • Who was the Sith Lord behind Eric? • What was Jesse standing in front of? • How many times did Ben say "Thank you" • What the city on the poster behind Ryan? • Who was the green character behind Jason? • ...

CUSTOMER SERVICE WEEK 2023 2023-09-27

CUSTOMER SERVICE WEEK 2023 crossword puzzle
Across
  1. Boy moms... What is the top boy name of 2023?
  2. Bees have _____ eyes.
  3. Village in WI located at 43°55′4″N 87°44′47″W.
  4. Which CSR has worked for both US regions?
  5. Second best-selling Kallista kitchen faucet.
  6. LEGO's original founder: Ole ____ Kristiansen
  7. Ren McCormack. (2 words)
  8. ____ are poisonous to dogs.
  9. _____ is swimming in health benefits.
  10. To reach the ____, you would need to build a column of approx. 40 billion LEGO bricks.
Down
  1. A current Kallista vessel: ___ ___ ___ Elliptical Decorative Vessel. (3 words)
  2. Dumbledore has a deeper meaning. It's an Old English word for "______________".
  3. A shrimp's _____ is located in its head.
  4. _______ are known to have more taste buds than humans do.
  5. Kallista freestanding tubs constructed from durable __________ marble cast stone material.
  6. Three words to describe Kallista faucets in 1997: ____, Pleasure & Quality.
  7. In 1997, there were three distinct collections: Kallista, _____ Kallista and Decorative Kallista.
  8. The ____ ____ was invented in the late 1950's. (2 words)
  9. What US territory has had the most sales 2023? East, West or South.

19 Clues: Bees have _____ eyes. • Ren McCormack. (2 words) • ____ are poisonous to dogs. • _____ is swimming in health benefits. • A shrimp's _____ is located in its head. • Which CSR has worked for both US regions? • Second best-selling Kallista kitchen faucet. • Boy moms... What is the top boy name of 2023? • LEGO's original founder: Ole ____ Kristiansen • ...

CUSTOMER SERVICE WEEK 2023 2023-09-27

CUSTOMER SERVICE WEEK 2023 crossword puzzle
Across
  1. Boy moms... What is the top boy name of 2023?
  2. Bees have _____ eyes.
  3. Village in WI located at 43°55′4″N 87°44′47″W.
  4. Which CSR has worked for both US regions?
  5. Second best-selling Kallista kitchen faucet.
  6. LEGO's original founder: Ole ____ Kristiansen
  7. Ren McCormack. (2 words)
  8. ____ are poisonous to dogs.
  9. _____ is swimming in health benefits.
  10. To reach the ____, you would need to build a column of approx. 40 billion LEGO bricks.
Down
  1. A current Kallista vessel: ___ ___ ___ Elliptical Decorative Vessel. (3 words)
  2. Dumbledore has a deeper meaning. It's an Old English word for "______________".
  3. A shrimp's _____ is located in its head.
  4. _______ are known to have more taste buds than humans do.
  5. Kallista freestanding tubs constructed from durable __________ marble cast stone material.
  6. Three words to describe Kallista faucets in 1997: ____, Pleasure & Quality.
  7. In 1997, there were three distinct collections: Kallista, _____ Kallista and Decorative Kallista.
  8. The ____ ____ was invented in the late 1950's. (2 words)
  9. What US territory has had the most sales 2023? East, West or South.

19 Clues: Bees have _____ eyes. • Ren McCormack. (2 words) • ____ are poisonous to dogs. • _____ is swimming in health benefits. • A shrimp's _____ is located in its head. • Which CSR has worked for both US regions? • Second best-selling Kallista kitchen faucet. • Boy moms... What is the top boy name of 2023? • LEGO's original founder: Ole ____ Kristiansen • ...

Customer Service Crossword Wednesday 2025-10-08

Customer Service Crossword Wednesday crossword puzzle
Across
  1. We make a lot of them in the center
  2. the document that shows how well you perform
  3. To meet and agree on a subject / calls.
  4. The 1st day of our work week
  5. not out but ______
  6. knowledge or skill acquired by instruction
  7. a dereliction of professional duty
  8. of, relating to, or concerned with physicians
  9. Praise or constructive Criticism
  10. held onto
Down
  1. an occasion that can result in a paid day off
  2. a statement, reason, or feeling of disagreement
  3. gatherings
  4. the way honey feels
  5. to cause to pass from one to another
  6. to acquire a habit
  7. to cease intending or attempting to perform
  8. What we do to honor an occasion or person
  9. how much something costs

19 Clues: held onto • gatherings • to acquire a habit • not out but ______ • the way honey feels • how much something costs • The 1st day of our work week • Praise or constructive Criticism • a dereliction of professional duty • We make a lot of them in the center • to cause to pass from one to another • To meet and agree on a subject / calls. • What we do to honor an occasion or person • ...

Capture a PSE Lead 2021-10-12

Capture a PSE Lead crossword puzzle
Across
  1. name of SMARTphone app to submit a customer's information for a free exterior project consultation
  2. barrier generally placed around a yard
  3. contractor hired by Lowe's to complete Exterior project
  4. when the power goes out this keeps the lights on
  5. year, length of time Lowe's guarantees warranty on an install
  6. look through this traditionally rectangle object to see outside
  7. shallow trough designed to catch rain
  8. what the PSE does at the consultation to ensure correct quantities of product
Down
  1. service model that ensures best in class customer service
  2. a structure of planks or plates, approximately horizontal
  3. a Lowe's service 55% of customers don't know we offer
  4. Project Specialist _______________ who helps build exteriors install estimate, virtually or in-person roof, the structure forming the upper covering of a building
  5. ask!, how to know if customer needs an install
  6. Installation Management Program, abbreviated
  7. part of service model we use when double check all parts of project with customer
  8. door, a doorway that allows entrance to or exit from a building
  9. part of the service model we use when asking customers "Who is installing this for you?"
  10. associates who can enter lead

18 Clues: associates who can enter lead • shallow trough designed to catch rain • barrier generally placed around a yard • Installation Management Program, abbreviated • ask!, how to know if customer needs an install • when the power goes out this keeps the lights on • a Lowe's service 55% of customers don't know we offer • contractor hired by Lowe's to complete Exterior project • ...

Utility Service Smarts 2025-06-20

Utility Service Smarts crossword puzzle
Across
  1. System used to manage customer and service data
  2. Move service to a different location
  3. End utility service
  4. Combination required to discuss a customer's account
  5. Characteristic used when a customer prefers Non-English communication
  6. Required document to set up services when unable to verify personal information
  7. Term used when an address cannot be identified or found
Down
  1. Wildcard symbol used in C2M searches
  2. The process of confirming someone's identity
  3. Number of days allowed to request service activation
  4. Entity that regulates electric and gas utilities
  5. Used for verifying a customer's identity
  6. Begin utility service
  7. Someone authorized to discuss an account

14 Clues: End utility service • Begin utility service • Wildcard symbol used in C2M searches • Move service to a different location • Used for verifying a customer's identity • Someone authorized to discuss an account • The process of confirming someone's identity • System used to manage customer and service data • Entity that regulates electric and gas utilities • ...

Operations 2020-12-16

Operations crossword puzzle
Across
  1. The movement of goods, services, information and money throughout the production process.
  2. A financial measure of sales.
  3. A method of production where a product is made to meet the exact requirements of the customer.
  4. When employees focus on a limited number of tasks and become expert at them.
  5. a desirable but not essential item.
  6. The computing and communication systems used to exchange information with stakeholders.
  7. the experience the customer gets when purchasing a good or service.
  8. An approach to production that focuses on minimising waste
  9. The process of gathering, analysing and processing data relevant to marketing decisions.
  10. Stock is only ordered to meet customer orders.
  11. The person who uses the product or service.
  12. Involves selecting suppliers and establishing payment terms.
Down
  1. An approach to quality where everyone is focused on preventing errors and ensuring quality at each stage of production.
  2. All the businesses and activities involved in providing a business with the materials and resources needed to create a good for sale.
  3. A measure of the number of goods or services that are sold.
  4. When a consumer gives up money in return for a good or service.
  5. Buying and selling of goods online.
  6. Dividing a market into different groups of needs and wants,
  7. A method of production where items move continuously from one stage to the next.
  8. A product that meets or exceeds customer expectations.
  9. Extra stock is kept to fulfill additional demand or to protect against late deliveries.
  10. The person who buys the product or service.
  11. Something we must have to survive.
  12. Buying or selling of goods using mobile, wireless devices.
  13. The process of turning inputs into finished products.
  14. Focusing on continuously improving production in a series of small steps.

26 Clues: A financial measure of sales. • Something we must have to survive. • Buying and selling of goods online. • a desirable but not essential item. • The person who buys the product or service. • The person who uses the product or service. • Stock is only ordered to meet customer orders. • The process of turning inputs into finished products. • ...

Utility Service Smarts 2025-06-20

Utility Service Smarts crossword puzzle
Across
  1. System used to manage customer and service data
  2. Move service to a different location
  3. End utility service
  4. Combination required to discuss a customer's account
  5. Characteristic used when a customer prefers Non-English communication
  6. Required document to set up services when unable to verify personal information
  7. Term used when an address cannot be identified or found
Down
  1. Wildcard symbol used in C2M searches
  2. The process of confirming someone's identity
  3. Number of days allowed to request service activation
  4. Entity that regulates electric and gas utilities
  5. Used for verifying a customer's identity
  6. Begin utility service
  7. Someone authorized to discuss an account

14 Clues: End utility service • Begin utility service • Wildcard symbol used in C2M searches • Move service to a different location • Used for verifying a customer's identity • Someone authorized to discuss an account • The process of confirming someone's identity • System used to manage customer and service data • Entity that regulates electric and gas utilities • ...

management Revision 2 2016-11-02

management Revision 2 crossword puzzle
Across
  1. of mouse, WOM communicated via internet
  2. signal
  3. factory, Highly capital intensive service
  4. Multi-item questionnaire comparing expectation to perception
  5. Standard activities found in high volume operations
  6. Network strategy enabling consolidation of information
  7. of Tolerance, Range of acceptable variance
  8. Chain Management, Managing network and flow of information and materials
Down
  1. Customer who attracts bad luck
  2. Configuration, information about queue location and arrangement
  3. Network strategy coordinating processes
  4. Incident Analysis, Tool for walking customers through the organisation
  5. valued customer, positive
  6. Marketing, Aimed at managing and enhancing customer relationships
  7. Flattening demand peaks

15 Clues: signal • Flattening demand peaks • valued customer, positive • Customer who attracts bad luck • of mouse, WOM communicated via internet • Network strategy coordinating processes • factory, Highly capital intensive service • of Tolerance, Range of acceptable variance • Standard activities found in high volume operations • Network strategy enabling consolidation of information • ...

All About Sears Home Services 2013-07-16

All About Sears Home Services crossword puzzle
Across
  1. A way to understand how you can improve.
  2. An informational piece that we leave with the customer.
  3. This is why most customers call Sears.
  4. General term for one of our main service offerings.
  5. Our customer service goal and commitment.
  6. The main place where are services are performed. For customers there is no place like it.
  7. The focus of our work.
Down
  1. Our website for the cleaning side of the business.
  2. Most people don't know what is lurking in these.
  3. Our website for the garage solutions side of the business.
  4. A service offering for a customer's garage door.
  5. A group of people that work together to accomplish goals.
  6. An area most homes where many of our services are performed.
  7. The greatest compliment a customer can give.

14 Clues: The focus of our work. • This is why most customers call Sears. • A way to understand how you can improve. • Our customer service goal and commitment. • The greatest compliment a customer can give. • Most people don't know what is lurking in these. • A service offering for a customer's garage door. • Our website for the cleaning side of the business. • ...

Key Words 2025-10-07

Key Words crossword puzzle
Across
  1. Customer subscribes to all three (3) of our core products
  2. Customer subscribes to two (2) of our core products
  3. Customer subscribes to one (1) of our core products
  4. Requires a technician to go out to the customer’s home to install.
  5. A telephone number issued to Spectrum Voice service subscribers that belongs to Charter, also referred to as a Hosted Number
  6. links a local network to a remote network
  7. Standards and specifications that define protocols for the delivery of high-speed internet service over hybrid Fiber/Coax (HFC) networks.
  8. The Director of Residential Customer Solutions
  9. When upload and download speeds are equal
  10. Also known as a Tap Disconnect
  11. Removing all services
  12. Addition of a line of business while keeping the account active with other services.
  13. Existing customer asks to remove a LOB from their account.
  14. A round dual-conductor metallic cable that uses an inner metal center conductor to transport electrical signals.
Down
  1. Or center is known as this
  2. A general term which refers to a product or a set of related products that serve a particular customer transaction or business need.
  3. Protection plan for mobile
  4. a program that allows you to come in up to 15 minutes early/late and change your schedule so that you can leave early/late.
  5. A network in which services such as voice, video and data are delivered simultaneously over a wide bandwidth.
  6. an electronic device for sending and receiving data across the Internet from a local computer.
  7. System embedded within Agent OS that allows agents to escalate technician appointments to the Dispatch team for job requests.
  8. Service change within the same lines of business(s).
  9. information that telecommunications services such as local, long distance, and wireless telephone service providers acquire about their subscribers.
  10. Streaming TV App is the official steaming platform for Spectrum customers.
  11. Monthly Retained Revenue
  12. Spectrum Knowledge Repository
  13. A data over cable service interface specification (DOCSIS) cable modem integrated with a packet cable multimedia terminal adapter (MTA) for the delivery of telephone service over a cable operator’s managed IP Network.
  14. The default installation path for all customers, providing customers the convenience of installing service and equipment themselves without installation fees or making time for a technician appointment.
  15. The amount of data that can be transferred from one point to another within a network in a specific amount of time. It is measured in bits per second.
  16. Service provided by community in which subscriber resides as part of an agreement through Property Solutions (Commercial Markets).

30 Clues: Removing all services • Monthly Retained Revenue • Or center is known as this • Protection plan for mobile • Spectrum Knowledge Repository • Also known as a Tap Disconnect • links a local network to a remote network • When upload and download speeds are equal • The Director of Residential Customer Solutions • Customer subscribes to two (2) of our core products • ...

Managing Customer Expectations & Handling ComplaintsWhat customers anticipate receiving (11) The result when expectation exceeds actual (9) Being clear and understandable in communication (8) Actively listening and staying calm during complaints (5) Ensur 2025-05-14

Managing Customer Expectations & Handling ComplaintsWhat customers anticipate receiving (11) The result when expectation exceeds actual (9) Being clear and understandable in communication (8) Actively listening and staying calm during complaints (5) Ensur crossword puzzle
Across
  1. Understanding and sharing the feelings of the customer
  2. Proactively setting these is crucial for banks
  3. A key principle: under-promise and _______-deliver
  4. Being clear and understandable in communication
  5. LEAVE A high percentage of dissatisfied customers do this instead of complaining
  6. The result when expectation exceeds actual
  7. Asking questions to understand the root cause of a complaint
  8. CUSTOMER The first step in understanding expectation
Down
  1. Taking ownership of a situation
  2. SERVICE Ensuring consistent quality across all service points
  3. The customer's perception of the service received
  4. What customers anticipate receiving
  5. COMMITMENT Ensuring the customer agrees with the proposed solution
  6. Actively listening and staying calm during complaints

14 Clues: Taking ownership of a situation • What customers anticipate receiving • The result when expectation exceeds actual • Proactively setting these is crucial for banks • Being clear and understandable in communication • The customer's perception of the service received • A key principle: under-promise and _______-deliver • ...

Marketing Crossword 2023-03-09

Marketing Crossword crossword puzzle
Across
  1. Something at the top of an article or page in a newspaper
  2. Includes people born between 1965 and 1976
  3. The process of identifying and marketing to a specific audience or demographic.
  4. A marketing campaign or content that spreads rapidly through social media and other channels.
  5. The revenue generated by a marketing campaign or other business activity.
  6. The overall experience a customer has with a product or service, including ease of use and customer service.
  7. A short tune or song used in advertising to create brand recognition.
  8. The path that a customer takes from first hearing about a product or service to making a purchase.
  9. People born between 1997 and 2010
  10. The process of turning a potential customer into a paying customer.
  11. The process of improving the performance of a website or campaign through testing and analysis.
  12. The group of people that a marketing campaign is directed towards.
Down
  1. Someone who has a large following on social media and can influence purchasing decisions.
  2. Data and statistics used to measure the success of a marketing campaign.
  3. A page that encourages the consumer to take action
  4. The process of advertising to people who have previously interacted with a brand or visited a website.
  5. Recommendations or referrals from satisfied customers that help to promote a product or service.
  6. Data that can be measured and analyzed numerically.
  7. The process of expanding a business or increasing its revenue.
  8. The process of creating a unique image and name for a product or company.
  9. The process of connecting with customers and building relationships through various channels.
  10. Specific words or phrases used in online advertising to target a specific audience.
  11. Search engine optimization, the process of optimizing a website to rank higher in search engine results.
  12. The use of advertising and other marketing strategies to raise awareness of a product or service.
  13. Information collected and analyzed to better understand consumer behavior and preferences.
  14. A specific area or market segment that a product or service is designed for.

26 Clues: People born between 1997 and 2010 • Includes people born between 1965 and 1976 • A page that encourages the consumer to take action • Data that can be measured and analyzed numerically. • Something at the top of an article or page in a newspaper • The process of expanding a business or increasing its revenue. • ...

Retention Training Crossword 2022-05-04

Retention Training Crossword crossword puzzle
Across
  1. They already __________ it
  2. CEO
  3. ______________ Goal
  4. Customers are most _________
  5. Customer focused service _______
  6. Going ________
  7. We are _______________
Down
  1. Type of solar panel
  2. Cloud computing service software
  3. ___________ To Install
  4. A Google Workspace App
  5. Every customer receives this type of call
  6. Power Purchase Agreement is a type of_______

13 Clues: CEO • Going ________ • Type of solar panel • ______________ Goal • ___________ To Install • A Google Workspace App • We are _______________ • They already __________ it • Customers are most _________ • Cloud computing service software • Customer focused service _______ • Every customer receives this type of call • Power Purchase Agreement is a type of_______

CISS TRIVIA 2025-06-18

CISS TRIVIA crossword puzzle
Across
  1. service order moves an account out of Utiliflex
  2. Prepay Cycle Code
  3. To allow a prepaid customer to be billed correctly, this form is completed
  4. balance transferred from CU to Utiliflex
  5. an outlet to make a prepay top up
  6. prepaid account are not charged this
  7. Utiliflex is also called?
  8. number of components of Prepaid Metering Service
  9. Describe the CSD Team
Down
  1. How often are accounts synced?
  2. Fill in the blank. CIS Support's email is:__@lucelec.com
  3. The service order generated to allow account's sync to Utiliflex
  4. Status in Utiliflex when an account is moved in
  5. Team which changes the bill code
  6. can be requested by a customer if the wallet balance is low
  7. all prepay accounts contain this
  8. this percentage top up is applied to arrears in Utiliflex
  9. Resolution code used for SETIC service order
  10. Prepay Route
  11. a usual query sent to myaccountsupport@lucelec.com

20 Clues: Prepay Route • Prepay Cycle Code • Describe the CSD Team • Utiliflex is also called? • How often are accounts synced? • Team which changes the bill code • all prepay accounts contain this • an outlet to make a prepay top up • prepaid account are not charged this • balance transferred from CU to Utiliflex • Resolution code used for SETIC service order • ...

Managing Customer Expectations & Handling ComplaintsWhat customers anticipate receiving (11) The result when expectation exceeds actual (9) Being clear and understandable in communication (8) Actively listening and staying calm during complaints (5) Ensur 2025-05-14

Managing Customer Expectations & Handling ComplaintsWhat customers anticipate receiving (11) The result when expectation exceeds actual (9) Being clear and understandable in communication (8) Actively listening and staying calm during complaints (5) Ensur crossword puzzle
Across
  1. Understanding and sharing the feelings of the customer
  2. Proactively setting these is crucial for banks
  3. A key principle: under-promise and _______-deliver
  4. Being clear and understandable in communication
  5. LEAVE A high percentage of dissatisfied customers do this instead of complaining
  6. The result when expectation exceeds actual
  7. Asking questions to understand the root cause of a complaint
  8. CUSTOMER The first step in understanding expectation
Down
  1. Taking ownership of a situation
  2. SERVICE Ensuring consistent quality across all service points
  3. The customer's perception of the service received
  4. What customers anticipate receiving
  5. COMMITMENT Ensuring the customer agrees with the proposed solution
  6. Actively listening and staying calm during complaints

14 Clues: Taking ownership of a situation • What customers anticipate receiving • The result when expectation exceeds actual • Proactively setting these is crucial for banks • Being clear and understandable in communication • The customer's perception of the service received • A key principle: under-promise and _______-deliver • ...

Lowe's 2024-07-10

Lowe's crossword puzzle
Across
  1. WHERE THE PROS GO
  2. WHAT ARE THE BLUE VEST ASSOCIATES CALLED
  3. DAILY TRAINING
  4. PERSON IN CHARGE
  5. WHAT THE FORKLIFT RUNS ON
  6. AN APPLIANCE
  7. A HOLIDAY THE STORE IS CLOSED
  8. WHAT WE SHOULD ASK CUSTOMERS TO DO
Down
  1. NEW CUSTOMER DIY REWARD PROGRAM
  2. WHERE YOU FIND YOUR SCHEDULE
  3. THE LAST WORD IN SMART CUSTOMER SERVICE
  4. WHERE THE APPLIANCES ARE STORED
  5. THE FIRST WORD IN SMART CUSTOMER SERVICE

13 Clues: AN APPLIANCE • DAILY TRAINING • PERSON IN CHARGE • WHERE THE PROS GO • WHAT THE FORKLIFT RUNS ON • WHERE YOU FIND YOUR SCHEDULE • A HOLIDAY THE STORE IS CLOSED • NEW CUSTOMER DIY REWARD PROGRAM • WHERE THE APPLIANCES ARE STORED • WHAT WE SHOULD ASK CUSTOMERS TO DO • THE LAST WORD IN SMART CUSTOMER SERVICE • WHAT ARE THE BLUE VEST ASSOCIATES CALLED • ...

BASS AME Induction Quiz 2014-01-15

BASS AME Induction Quiz crossword puzzle
Across
  1. The resolution of a customer query by an FSD analyst without the intervention of the Service Line(s) or the Customer, the resolution is classified as a _______.
  2. What service line is responsible for Payment processing
  3. Act like _____________( Must Do)
  4. Role of _______ in BASS AME is Governance Frameworks, Risk Management, Consultancy / Advice, Reviews / Audits
  5. 1% _________ We understand there is always a better way
  6. Any type of question / concern / problem raised to FSD by the Customer
Down
  1. “We ____________ believe in delivering value through Service Excellence”
  2. The 2 SAP Instances are _______+ & BATSA+
  3. 1% _________ We accept changes, we embrace challenges
  4. 1% _________ We are ONE BASS
  5. 1% _________ We always act in the best interest of the customer
  6. 1% ________ We are professionals working for professionals
  7. 1% _________ We ask why, take ownership and provide solutions
  8. _________of leaders (Must Do)
  9. agents Travel & Expense Claims processes incoices for ______

15 Clues: 1% _________ We are ONE BASS • _________of leaders (Must Do) • Act like _____________( Must Do) • The 2 SAP Instances are _______+ & BATSA+ • 1% _________ We accept changes, we embrace challenges • What service line is responsible for Payment processing • 1% _________ We understand there is always a better way • ...

CHAPTER 1: RETAIL INDUSTRY OVERVIEW 2023-02-23

CHAPTER 1: RETAIL INDUSTRY OVERVIEW crossword puzzle
Across
  1. customer service The delivery of a positive, memorable experience that is more than what the customer expected.
  2. buys large quantities of products directly from the manufacturer, breaks them into small units, and sells the smaller units to retailers
  3. company ownership limited to a single or small number of owner investors in which businesses can be large companies with many retail locations and centralized business operations:
  4. channel the means by which you deliver the product or service to the customer
  5. competitors is when two or more businesses offer the same product or service and compete for the same market.
  6. receives, stores, displays and presents the products to customers
  7. an organization or country engaged in commercial or economic competition with others.
  8. service the assistance and advice provided by a company to those people who buy or use its products or services.
  9. establishment typically single store or a small, regional chain
  10. a company that operates multiple stores under common ownership, and usually has centralized decision-making
  11. ecosystem an interconnected system of approaches for meeting the goal of retailing, which is to provide customers with the merchandise and services they want - when, where, and how they want to experience and purchase them:
  12. the quantity of a good that consumers are willing and able to purchase at various prices during a given time
Down
  1. retailing offering customers the opportunity to interact with the multiple options in their ecosystem:
  2. questions are questions that allow someone to give a free-form answer
  3. produces the products
  4. competitors is when two or more businesses offer different products or services and compete for the same market to satisfy the same customer need
  5. the license granted to another party to market a company's goods or services in a particular territory
  6. intangible activities that can be bought and sold
  7. retailing similar to multichannel retailing, with the focus on creating a seamless consumer experience through any and all shopping channels
  8. competitors Competitor offers an alternative to the product or service that you offer
  9. The total merchandise that retailers order and have in their possession
  10. inventory A complete listing of all of the merchandise a retailer owns.

22 Clues: produces the products • intangible activities that can be bought and sold • establishment typically single store or a small, regional chain • receives, stores, displays and presents the products to customers • questions are questions that allow someone to give a free-form answer • The total merchandise that retailers order and have in their possession • ...

marketing period 1 test review 2024-01-04

marketing period 1 test review crossword puzzle
Across
  1. inquiring about a customer needing assistance
  2. During which step of the sale should you learn what the retail customer is looking for in a good or service?
  3. How might a customer feel if you asked several questions in a row?
  4. How should a salesperson approach a customer who is in a hurry?
  5. logical reason for making a purchase
  6. “We really can’t buy this car because we have to repaint our house and replace our refrigerator.” What is the basis for this type of objection?
  7. locating potential customers without checking leads
  8. way to determine needs
  9. encouraging customers to talk
Down
  1. matching product with customer’s needs and wants
  2. face-to-face meeting with a customer
  3. During a presentation, what is the maximum number of items a salesperson should show a customer at one time?
  4. In which selling situation is using the latest jargon acceptable?
  5. facial expressions, hand motions, and eye movements
  6. a product feature that benefits the customer
  7. A customer in a computer store tells the salesperson, “I can’t buy this software program. I don’t understand the directions.” The salesperson’s replies, “Let’s read over the directions together. What is the first direction you find confusing?” What method of handling objections is the salesperson using?
  8. In an organizational sales situation, when are the customers’ needs usually determined?
  9. A salesperson says to a customer, “I’ve had many customers express the same concern you’ve just stated.”What step of the basic strategy for handling objections does this comment represent?
  10. initial approach involving business etiquette
  11. Lee works in the men’s clothing department of a large department store. He notices a regular customer inspecting an elegant suit. As he approaches the customer, he says, “Good morning, Mr. Rivers. How may I help you this morning?” What method of initial approach is Lee using?

20 Clues: way to determine needs • encouraging customers to talk • face-to-face meeting with a customer • logical reason for making a purchase • a product feature that benefits the customer • inquiring about a customer needing assistance • initial approach involving business etiquette • matching product with customer’s needs and wants • ...

Customer Service Week 2020 Crossword Puzzle 2020-10-07

Customer Service Week 2020 Crossword Puzzle crossword puzzle
Across
  1. Utilizing CoPilot will build ______
  2. A _____ or a frown can be heard in the tone of your voice
  3. Being of service or assistance
  4. A customer will appreciate it if you go the _____ _____
  5. 400 mbps
  6. Spectrum sells mobile as well as land line _____
  7. Maintaining an even _____ on your call will go a long way with your customer
Down
  1. Customer _____ Week 2020
  2. If the caller is upset, stay _____
  3. A great way to empower the customer is to provide them with ____ _______ options
  4. Hearing with intention is to actively ______
  5. Part of acknowledging a customers concern may mean showing _______
  6. When a customer wants an extension on a late bill they call in to make a payment ______
  7. Basic and Expanded TV Package
  8. Customers can access their account and pay bills using the ____

15 Clues: 400 mbps • Customer _____ Week 2020 • Basic and Expanded TV Package • Being of service or assistance • If the caller is upset, stay _____ • Utilizing CoPilot will build ______ • Hearing with intention is to actively ______ • Spectrum sells mobile as well as land line _____ • A customer will appreciate it if you go the _____ _____ • ...

Departments and Services 2022-09-13

Departments and Services crossword puzzle
Across
  1. WHO HANDLES CANCELLATIONS?
  2. WHO HANDLES COMMERCIAL CANCELLATIONS?
  3. WHAT IS ONE PLAN THAT ENDS THIS MONTH?
  4. WHERE DO WE SEND A CUSTOMER IF THEY WANT TO CANCEL WITHIN 30 DAYS OF NEW SERVICE?
  5. WHAT PLAN BEGINS THIS MONTH?
Down
  1. WHAT CAN BE REMOVED IF THE TECH GIVES THE OKAY?
  2. WHO IS THE AUGUST EMPLOYEE OF THE MONTH?
  3. WHERE DO WE SEND A CUSTOMER WHO WANTS TO RESCHEDULE THEIR INTENSIVE?
  4. IF A CUSTOMER HAS A COMPLAINT ABOUT SERVICE?
  5. WHO HANDLES CANCELLATIONS WHEN A CUSTOMER HAS MOVED?
  6. WHAT DO WE DO WITH A PRODUCTION TICKET WHEN A CUSTOMER WANTS TO WAIT ON SERVICE?

11 Clues: WHO HANDLES CANCELLATIONS? • WHAT PLAN BEGINS THIS MONTH? • WHO HANDLES COMMERCIAL CANCELLATIONS? • WHAT IS ONE PLAN THAT ENDS THIS MONTH? • WHO IS THE AUGUST EMPLOYEE OF THE MONTH? • IF A CUSTOMER HAS A COMPLAINT ABOUT SERVICE? • WHAT CAN BE REMOVED IF THE TECH GIVES THE OKAY? • WHO HANDLES CANCELLATIONS WHEN A CUSTOMER HAS MOVED? • ...

Tech support 2013-12-31

Tech support crossword puzzle
Across
  1. Seriel number of the device
  2. Tool used to access customers device
  3. helps us educate the customer on using their device
  4. Customers share data and have unlimited voice and messaging
  5. changing customer plan/feature to an earlier date to help customer avoid overages
  6. This must be turned on in order to access customer device when using Remote Support
  7. Used on all calls - verify customer and notate account
  8. Personalized, easy-to-read summary of all lines on the account and includes plan details as well as services and features.
  9. Used by Tech Support to troubleshoot technical issues
  10. This tab lists contract details
  11. Transfer type that does notify anyone a transfer is happening
  12. This tab has equipment information (model, sim, IMEI, etc.)
  13. Minutes that carry over to the next month
Down
  1. AT&T's phone,internet and television service
  2. Service that will bring you gas or unlock your car
  3. This has 5 key behaviors
  4. Type of device the customer receives from warranty
  5. Look up employee by name or attuid
  6. Monthly recurring charges
  7. Knowledge base used to by AT&T
  8. Top of the troubleshooting pyramid
  9. Assessed when I get a newer phone; $36
  10. Program used to verify usage and process warranty exchange

23 Clues: This has 5 key behaviors • Monthly recurring charges • Seriel number of the device • Knowledge base used to by AT&T • This tab lists contract details • Look up employee by name or attuid • Top of the troubleshooting pyramid • Tool used to access customers device • Assessed when I get a newer phone; $36 • Minutes that carry over to the next month • ...

Cloud Consumption Quiz 2016-08-12

Cloud Consumption Quiz crossword puzzle
Across
  1. Instant Messaging Service
  2. Microsoft Cloud Service
  3. A service, product, or application that addresses a customer’s Needs
  4. We live in a cloud-first, mobile ... world.
  5. A cloud service where we monetize per user (e.g. Office 365)
  6. Microsoft Office Location
Down
  1. How much of a service a customer is using
  2. Making Cloud Service available to use
  3. Customer actively utilizing a Service
  4. Outlook (Synonym)
  5. Strategic Planning and Management Instrument

11 Clues: Outlook (Synonym) • Microsoft Cloud Service • Instant Messaging Service • Microsoft Office Location • Making Cloud Service available to use • Customer actively utilizing a Service • How much of a service a customer is using • We live in a cloud-first, mobile ... world. • Strategic Planning and Management Instrument • ...

Affinion Travel & The Travel Service 2016-05-02

Affinion Travel & The Travel Service crossword puzzle
Across
  1. Hire/ RBS Black customers get an upgrade on this
  2. Cook/ NatWest customers receive extra benefits when booking with this supplier
  3. team who deals with all pre travel documentation
  4. Platinum/The account who gets a complimentary airport lounge with Holiday Extras
  5. number of digits in a membership number
  6. Holder/Who must be travelling with the party for them to receive the travel benefits
  7. discount is only off this part of the price
  8. you service a customer who has no membership number
  9. card fees/The travel service does not apply a this fee when paying
  10. Travel service is fully bonded with this association
  11. Pass/RBS Black and NatWest Black receive worldwide lounge access with
Down
  1. What type of travel/flights must be booked with Affinion for customer to receive complimentary Holiday Extra lounge
  2. code and account number/What a membership number consist of
  3. Relations/The department who deals with post travel complaints
  4. Travel Adviser/ Both RBS Black and NatWest Black customers get this
  5. must you complete before dealing with a customer
  6. many hours before departure can a airport lounge be booked for
  7. team who deal with scheduled air flight tickets
  8. ROI account type Affinion Travel provides a travel service to
  9. country in the Caribbean which Affinion Travel cannot sell
  10. and Greet/NatWest Black customers get an upgrade from standard parking to

21 Clues: number of digits in a membership number • discount is only off this part of the price • team who deal with scheduled air flight tickets • Hire/ RBS Black customers get an upgrade on this • must you complete before dealing with a customer • team who deals with all pre travel documentation • you service a customer who has no membership number • ...

Dining Room Common Terms & Phrases 2022-09-01

Dining Room Common Terms & Phrases crossword puzzle
Across
  1. Cover, refers to the china, flatware and glassware set on the table for meal or service.
  2. Stand, stand that holds an Oval Tray.
  3. A table of 2.
  4. where food is picked up by server
  5. en place, “Everything in its place”
  6. table set up for Servers & Runners to place their mise en place and store items.
  7. A napkin fold used to protect servers from hot plates and absorbs drips.
  8. Recovery, A way of making a dissatisfied customer, a satisfied customer.
  9. Tray, A large tray used for food service and clearing
  10. the Weeds, An expression meaning “very busy, you can’t see anything around you”.
  11. The Kitchen area devoted to FOH needs.
  12. China, Flatware or Glassware set on the table OR Number of guests at a table.
  13. a guest who leaves the restaurant without paying their bill.
Down
  1. a guest who comes to a restaurant without a reservation.
  2. Item is no longer available or that a customer should be ejected.
  3. Tables, guests leave table, allowing another party to sit there.
  4. Duties, staff are assigned tasks throughout service and/or after service.
  5. Round, A tray used for the service of beverages.
  6. a member of the kitchen who co-ordinates ordering and picking up of food.
  7. the Books, refers to the dining room reservations confirmed in the book or system.
  8. the Fly, To make a dish out of order sequence which is top priority.
  9. also known as cutlery or silverware
  10. A short term for “complimentary”.
  11. top, Refers to a table for 4

24 Clues: A table of 2. • top, Refers to a table for 4 • where food is picked up by server • A short term for “complimentary”. • also known as cutlery or silverware • en place, “Everything in its place” • Stand, stand that holds an Oval Tray. • The Kitchen area devoted to FOH needs. • Round, A tray used for the service of beverages. • ...

FBS 3rd Quarter 2025-01-27

FBS 3rd Quarter crossword puzzle
Across
  1. an elaborate table side preparation which requires experience staff
  2. a combination of french and american service
  3. a service which originated from the need to serve group of people
  4. an example of mixed drink
  5. A type of service which signifies luxury
  6. an alcoholic drink that is made of fermented grape juice
  7. an example of afters which is made of fruits
Down
  1. a type of service which the customer select their food on a long service table
  2. an ingredient of beer that makes it taste bitter
  3. the most prevalent type of service which observe equality and uniformity
  4. an example of non-alcoholic drink
  5. the manner and method which the food is to be serve to the customer
  6. The traditional beverage
  7. the most easiest and faster type of service
  8. also known as granites

15 Clues: also known as granites • The traditional beverage • an example of mixed drink • an example of non-alcoholic drink • A type of service which signifies luxury • the most easiest and faster type of service • a combination of french and american service • an example of afters which is made of fruits • an ingredient of beer that makes it taste bitter • ...

Chapter 2 Vocabulary Puzzle 2021-09-13

Chapter 2 Vocabulary Puzzle crossword puzzle
Across
  1. Encounter interaction between a customer and a staff member
  2. Moment a time when the customer experience makes a bigger impact on customer satisfaction than at other times.
  3. Service service that meets or exceeds customer expectations
  4. Quality Service providing the same good service and products to customers each and every time they come to your business
  5. customer who purchases product or services from a hospitality business
  6. of House (FOH) the area of hospitality that guests usually see
  7. Employees employees whose main focus rarely involves interacting with customers
Down
  1. an activity that is done for another person
  2. of House (BOH) the area in hospitality that guests usually do not see
  3. someone who purchases products or services from a business, such as a department store or hotel
  4. Focused Employee an employee who can anticipate customer needs
  5. Satisfaction the positive feeling that customers have about a business that meet their needs
  6. the ability to put yourself in someone else’s shoes and know how that person feels
  7. Employees employees whose main focus is to interact with the customers

14 Clues: an activity that is done for another person • Encounter interaction between a customer and a staff member • Service service that meets or exceeds customer expectations • Focused Employee an employee who can anticipate customer needs • of House (FOH) the area of hospitality that guests usually see • ...