customer service Crossword Puzzles

2023 Customer Service Week 2023-10-02

2023 Customer Service Week crossword puzzle
Across
  1. The funds reported on the 5498.
  2. Our biggest product offering.
  3. The Managing Director in charge of Business Relations, Client Services, Partner Services, and Partner Relations.
  4. The first savings product we offered.
  5. The metric Business Relations uses to determine how fast our representatives are answering calls and chats. This metrics is also included in some performance guarantees.
  6. We monitor this to ensure that we provide an industry-leading customer experience.
  7. This is what HSA Bank does best and what we are celebrating this week.
  8. The four pillar goals that drive HSA Bank strategy – deliver industry-leading customer experiences, maximize revenue growth, achieve operational excellence, and engage talent with a purpose.
  9. The team responsible for owning the servicing relationship for assigned employers.
  10. The team handling cases from our partners including Cigna and HCSC.
Down
  1. The Senior Managing Director leading all of Partner Services.
  2. The original name of our bank.
  3. The term used when an issue is noticed and handled through resolution even though the original request/question did not relate to it.
  4. The team responsible for incoming calls, chats, and emails from employers and agents.
  5. The Midwest home of sausage and surfing.
  6. There are many methods that employers and individuals can use to open accounts with us.
  7. The medical expenses that HSA funds can be used on.
  8. The name of our bank.
  9. Our biggest partner. Also, the health insurance provider for Webster Bank employees.
  10. Cream City is home to the Bucks and Brewers.
  11. We use this for many different purposes including to submit forms, look at daily announcements, and submit PTO requests.
  12. The distribution method that most of our members use.
  13. The funds reported on the 1099.
  14. The customer relationship management tool used by most of the bank to submit cases, track employer relationships, request exception approvals, etc.

24 Clues: The name of our bank. • Our biggest product offering. • The original name of our bank. • The funds reported on the 5498. • The funds reported on the 1099. • The first savings product we offered. • The Midwest home of sausage and surfing. • Cream City is home to the Bucks and Brewers. • The medical expenses that HSA funds can be used on. • ...

Customer Service and Sales 2023-09-29

Customer Service and Sales crossword puzzle
Across
  1. The use of technology
  2. Goods are brought
  3. Act as a middleman between manufacturers and sellers
  4. Retailer Single Store
  5. Cannot be a yes or no
  6. Recommending products to customer's
  7. Encourages a customer to purchase
  8. Gathered Information.
Down
  1. Track any sales
  2. Finish Products
  3. Buy the products or services
  4. Short or yes and no answer.
  5. Can or cannot be systemically
  6. A business that sales products or services
  7. Can't be owned
  8. The way of employees interact with each other and the customers.
  9. Hearing and understanding what the person is saying.
  10. Develop quality Goals
  11. Many Retail locations
  12. Selling products or services
  13. A branch of retails in charge

21 Clues: Can't be owned • Track any sales • Finish Products • Goods are brought • The use of technology • Develop quality Goals • Retailer Single Store • Many Retail locations • Cannot be a yes or no • Gathered Information. • Short or yes and no answer. • Buy the products or services • Selling products or services • Can or cannot be systemically • A branch of retails in charge • ...

Customer Service Week Safari 2024-09-05

Customer Service Week Safari crossword puzzle
Across
  1. This tool helps you to see things at a safe distance
  2. A deadly snake. Also the nick-name of the late basketball icon Kobe Bryant
  3. You need this to capture memories on your safari
  4. Classic Disney movie following the life of a young cub set in Africa
  5. The biggest bird
  6. A person who leads guests on a safari adventures
  7. The fastest land animal in the world
  8. Continent that has the largest savannas in the world
  9. This bird has a distinct pink color
  10. A group of lions
Down
  1. Animal known for its black and white striped coat
  2. The most well known savanna located in Tanzania
  3. Largest land animal
  4. The largest reptile
  5. Known for its long neck
  6. An expedition into the wild to observe animals in their natural habitats
  7. Grasslands with scattered individual trees and shrubs in Africa
  8. A large herbivore known for its horns
  9. A large territorial and aggressive animal, known by many as the most dangerous animal in the savanna
  10. This natural resource is scares in the savanna
  11. The King of the jungle

21 Clues: The biggest bird • A group of lions • Largest land animal • The largest reptile • The King of the jungle • Known for its long neck • This bird has a distinct pink color • The fastest land animal in the world • A large herbivore known for its horns • This natural resource is scares in the savanna • The most well known savanna located in Tanzania • ...

HETS - Customer Service Week 2023-10-16

HETS - Customer Service Week crossword puzzle
Across
  1. Helps Instructors deliver a complete, digital course experience that heightens student engagement with the material
  2. Case____ should always be entered so we are aware of what happened during the customer interaction
  3. When a customer takes the time to give the agent a compliment
  4. System used to clock in and out
  5. Care Who do you call if you are having technical issues
  6. ___access allows students to access a course on Connect for 14 days without an access code or purchasing access
  7. Group in HETS that handles complaints from Sales Reps
  8. The number of times a regular access code can be used
  9. The area in Connect where you would find Instructor Resources
  10. ___ integration - students will see assignment links within Canvas and can click on the assignment links to go directly to their assignments
  11. The browser extension to monitor test-taking
Down
  1. When an agent receives a chat and the customer is not there
  2. ___Management processes any changes to your schedule
  3. asking questions to determine the cause of an issue
  4. An easy-to-use digital platform that teaches and assesses skills in Microsoft Office Access, Excel, PowerPoint, and Word
  5. Connect Self-Study is only available to customers using ___ publications
  6. Where to escalate issues
  7. CTI status agent is placed in when they miss a call
  8. The metric of how closely you follow your schedule
  9. ___Management is where we send K-12 Instructors using Connect if they are having issues with codes

20 Clues: Where to escalate issues • System used to clock in and out • The browser extension to monitor test-taking • The metric of how closely you follow your schedule • asking questions to determine the cause of an issue • CTI status agent is placed in when they miss a call • ___Management processes any changes to your schedule • ...

Customer Service Week 2024 2024-10-04

Customer Service Week 2024 crossword puzzle
Across
  1. Written, Verbal, Non-Verbal and Visual are way to do this
  2. Someone with honest and strong moral principles , and a strong say/do ratio has this
  3. A way to praise someone for great work
  4. It makes the dream work
  5. Our #1 priority and value
  6. It’s often a virtue
  7. An act in which you display in conversation with customers
  8. The first word in this year’s Customer Service Week Theme
  9. We provide this to customers in all we do in our department
  10. The practice of being held to a certain standard
  11. To have an understanding and share in the feelings of others
Down
  1. Aretha Franklin sang it best
  2. To provide undivided attention when someone is speaking
  3. An” approach” taken to get ahead of an issue
  4. Our company wouldn’t exist without these
  5. Servicing our customers with this
  6. An act of doing something without being told
  7. Skills and experience have provided you this over time
  8. To infinity and …
  9. You prioritize customers’ needs and act quickly to resolve their issues using this “sense”
  10. An action your take to bring a critical situation to your manager
  11. Order Entry Double Check positively impacts this metric
  12. An action taken after thoughtful planning
  13. There no one that shows this trait more than a dog to it’s owner
  14. A metric of service level

25 Clues: To infinity and … • It’s often a virtue • It makes the dream work • Our #1 priority and value • A metric of service level • Aretha Franklin sang it best • Servicing our customers with this • A way to praise someone for great work • Our company wouldn’t exist without these • An action taken after thoughtful planning • An” approach” taken to get ahead of an issue • ...

Customer Service Week 2024 2024-10-04

Customer Service Week 2024 crossword puzzle
Across
  1. An action your take to bring a critical situation to your manager
  2. The practice of being held to a certain standard
  3. We provide this to customers in all we do in our department
  4. Aretha Franklin sang it best
  5. An act of doing something without being told
  6. Order Entry Double Check positively impacts this metric
  7. To have an understanding and share in the feelings of others
  8. A way to praise someone for great work
  9. Our #1 priority and value
  10. An action taken after thoughtful planning
  11. A metric of service level
Down
  1. Our company wouldn’t exist without these
  2. Servicing our customers with this
  3. The first word in this year’s Customer Service Week Theme
  4. It’s often a virtue
  5. Written, Verbal, Non-Verbal and Visual are way to do this
  6. It makes the dream work
  7. To provide undivided attention when someone is speaking
  8. There no one that shows this trait more than a dog to it’s owner
  9. You prioritize customers’ needs and act quickly to resolve their issues using this “sense”
  10. Someone with honest and strong moral principles , and a strong say/do ratio has this
  11. An act in which you display in conversation with customers
  12. Skills and experience have provided you this over time
  13. An” approach” taken to get ahead of an issue
  14. To infinity and …

25 Clues: To infinity and … • It’s often a virtue • It makes the dream work • Our #1 priority and value • A metric of service level • Aretha Franklin sang it best • Servicing our customers with this • A way to praise someone for great work • Our company wouldn’t exist without these • An action taken after thoughtful planning • An act of doing something without being told • ...

CSC Customer Service Week 2024-09-30

CSC Customer Service Week crossword puzzle
Across
  1. Provided to customers after they had an accident
  2. Read for outbound FNOL claims
  3. Least favorite discount app
  4. Required to have insurance with IFB
  5. System to enter claims
  6. Marketing Associate Supervisor title
  7. CSC event where you can play cornhole
  8. Emails, faxes and voicemails
  9. Name of CSC Farm Bureau Bank Rep
  10. Stores important department information
  11. Place where customers find their account information
Down
  1. Coming soon feature for PaymentUs
  2. Required before releasing account information
  3. CSC Phone system
  4. Roadside Assistance Company
  5. Name of CSC member retiring this year
  6. Filed when client is not happy
  7. Yearly program to get bonus
  8. Who you gonna call? (Hint: not Ghostbusters)
  9. After Hours Service
  10. Type of Monitoring Score
  11. Common topic for ESI calls

22 Clues: CSC Phone system • After Hours Service • System to enter claims • Type of Monitoring Score • Common topic for ESI calls • Roadside Assistance Company • Least favorite discount app • Yearly program to get bonus • Emails, faxes and voicemails • Read for outbound FNOL claims • Filed when client is not happy • Name of CSC Farm Bureau Bank Rep • Coming soon feature for PaymentUs • ...

Customer Service Expectations 2022-11-16

Customer Service Expectations crossword puzzle
Across
  1. doing things right most of the time
  2. shows emotion through body language
  3. Showing an emotion and has an impact
  4. owing your actions & behaviors
  5. friendly and welcoming sign
  6. finding a way to make it happen
  7. Show care and regard
  8. reason for customers to be here
Down
  1. engaging, listening and acting
  2. hearing, watching and responding
  3. shows willingness to resolve things
  4. Full attention, watching and listening
  5. Providing full details and information

13 Clues: Show care and regard • friendly and welcoming sign • engaging, listening and acting • owing your actions & behaviors • finding a way to make it happen • reason for customers to be here • hearing, watching and responding • doing things right most of the time • shows emotion through body language • shows willingness to resolve things • Showing an emotion and has an impact • ...

Types of F&B Services 2023-03-27

Types of F&B Services crossword puzzle
Across
  1. Also called as plate service where food were pre-plated in the kitchen.
  2. Food and beverage service by using automatic retailing
  3. Informal and friendly dining experience popular with families.
  4. Customer orders, pays and receives the food and beverages at a counter.
  5. Food is being displayed on tables and guest self-served.
  6. _______ service is when the food and beverage is taken to where the customer is.
Down
  1. Minimum ___ minutes is the average consumption time for fast food with seating.
  2. Food is brought from the kitchen in dishes and salvers.
  3. This form of service is where various meats are grilled in front of the guest.
  4. An elaborate silver service from the foundation of French service.
  5. A service where a dish comes partially prepared from the kitchen to be completed on a trolley.
  6. Customer served part of the meal at a table and is required to obtain part through self-service.
  7. small, separated garden pavilion open on some or all sides.
  8. A formal atmosphere restaurant with fancy menu.

14 Clues: A formal atmosphere restaurant with fancy menu. • Food and beverage service by using automatic retailing • Food is brought from the kitchen in dishes and salvers. • Food is being displayed on tables and guest self-served. • small, separated garden pavilion open on some or all sides. • Informal and friendly dining experience popular with families. • ...

CPS Customer Service Week 2022-09-26

CPS Customer Service Week crossword puzzle
Across
  1. Used For Transaction Research
  2. I'll Take ____ Of That
  3. There Is No "I" in ____
  4. City Of JH Office Located Alabama
  5. CPS Level 1 Customer ______
  6. Charlie Brown's Sidekick
  7. Deters Recurring Transaction From Processing
  8. Our New Upcoming CRM System
Down
  1. System Used For Client Surveys
  2. Do The _____ Thing
  3. All Of Us Together As One
  4. The Previous Name For CPS
  5. Location Of JH's Main Office
  6. Life Is Like A Box Of __________
  7. Program Used For Consumer Card Control
  8. A Program Used To Access Reports
  9. Website Used To Centralize Information
  10. Software Used For Quick Communication
  11. The Name Of JH's Newsletter
  12. Font Used For JH Documentation

20 Clues: Do The _____ Thing • I'll Take ____ Of That • There Is No "I" in ____ • Charlie Brown's Sidekick • All Of Us Together As One • The Previous Name For CPS • CPS Level 1 Customer ______ • The Name Of JH's Newsletter • Our New Upcoming CRM System • Location Of JH's Main Office • Used For Transaction Research • System Used For Client Surveys • Font Used For JH Documentation • ...

customer service week puzzle 2021-09-29

customer service week puzzle crossword puzzle
Across
  1. Piggy
  2. international species information system
  3. 17620 Mt ______________ St FV, CA
  4. State that prevents incoming calls
  5. an equine up to one year old
  6. kidney Disease predictive AI medicine
  7. Not CSLEADS
  8. Symmetric dimethylarginine test
  9. Board Certified,
  10. No Test Marked
  11. Doggy
  12. specializes in the diagnosis an treatment of cancer.
  13. Anaplasma ___________________
  14. heart of the phone system
  15. DECALCIFICATION code
  16. Accounts with special handling
  17. Antech's parent company
  18. Kitty
  19. One of the Mars 5 principles
  20. The Best Veterinary Lab
Down
  1. Pet Cancer Specialty Biopsy Code
  2. _______________ Auto Antibody
  3. Dispatch Manager for Florida
  4. Equine ______________ Anemia
  5. Message to our clients
  6. Bird
  7. The Worst Veterinary Lab
  8. 1l
  9. President of Antech
  10. Doctor of Veterinary Medicine
  11. The main Customer Service Software
  12. Where to find info about diagnostic tests
  13. Following your schedule
  14. Antech Imaging Services,
  15. ___________ Prior to Accession
  16. 1R
  17. 1111 __________ Ave, NHP NY

37 Clues: 1l • 1R • Bird • Piggy • Doggy • Kitty • Not CSLEADS • No Test Marked • Board Certified, • President of Antech • DECALCIFICATION code • Message to our clients • Following your schedule • Antech's parent company • The Best Veterinary Lab • The Worst Veterinary Lab • Antech Imaging Services, • heart of the phone system • 1111 __________ Ave, NHP NY • Dispatch Manager for Florida • Equine ______________ Anemia • ...

Customer Service: Chapter 1 2021-08-31

Customer Service: Chapter 1 crossword puzzle
Across
  1. attitudes and expectations about the shopping experience
  2. are specialized barcodes that contain product or store information
  3. the unique way that an organization’s employees interact with each other and with customers
  4. data “quantifiable information” such as household size, resident ages, income, education, occupation and place of residence that helps retailers determine customer behavior
  5. the overall impression gathered from information that is seen, heard and experienced by customers who encounter a business and its products and services
  6. buys large quantities of products from the manufacturer and then sells smaller amounts to retailers
  7. the process of selling products or services to customers to earn a profit.
  8. the reason a person behave a certain way
  9. an influencer who has established credibility in a specific industry or content area, has access to a huge audience through their follower network and can persuade others to act based on their recommendations
  10. are associated with specific merchandise and may be offered at multiple retailers.
  11. Ecosystem is an interconnected system of approaches for meeting the goal of retailing, which is to provide customers with the merchandise and services they want
  12. produces finished products, such as toys or frozen foods
Down
  1. retailing that similar to multichanneling retailing but integrates the channels to create a seamless customer experience through the use of technology
  2. allow customers to scan, pack and pay for their merchandise without the assistance of a store cashier
  3. uses technology to electronically display digital images, video, web pages and text
  4. is defined as a business or person that sells products and/or services to customers
  5. retailing that offers customers the opportunity to interact with the multiple options in their ecosystem
  6. “shoppers”, are people who purchase goods or services from a business
  7. are intangible and can’t be physically owned by a customer
  8. also called merchandise, are physical goods that are bought and sold
  9. an extension of the company brand, a benefit of doing business with them
  10. the help, information and recommendations that company representatives give to people who explore or buy its products and/or services

22 Clues: the reason a person behave a certain way • attitudes and expectations about the shopping experience • produces finished products, such as toys or frozen foods • are intangible and can’t be physically owned by a customer • are specialized barcodes that contain product or store information • also called merchandise, are physical goods that are bought and sold • ...

Customer Service Week Crossword 2012-10-03

Customer Service Week Crossword crossword puzzle
Across
  1. Nationwide founder last name
  2. Blue button in Fusion
  3. French for "the Moines"
  4. Concurrently
  5. Middle of a retention employee
  6. Replaced diminishing
  7. Descendant of Gaia and Uranus
  8. Flo's employer
  9. To talk volubly and loudly
  10. The major coalition of the WWs
  11. Power created by nuclear process
  12. Not a town of motorcycles
  13. Knowledge management tool
  14. Example: Roy
  15. JTN Voiceover talent
  16. To give permission
  17. Numerical expression of our owners' satisfaction
  18. Emeril's tag line
  19. Count Dracula's favorite 1/2 day off activity
  20. Impact
  21. Situated in
  22. _____ Tritt, country singer
Down
  1. A person authorized to act on behalf of another
  2. Involving a ring and a question
  3. Synonym for stimulus
  4. Type of notes
  5. Home office
  6. Key jingle phrase
  7. Hold back water
  8. Cialdini principal
  9. Individual moxie
  10. There were four of them
  11. Wide ranging
  12. A deduction taken or allowance made
  13. One more than a quintuple of standard deviations
  14. Engagement survey creator
  15. _____ Diesel, actor
  16. Cushiony calling device
  17. To run over
  18. Puff n Stuff’s spider habitat
  19. Charity
  20. Spanish for "Saint Anthony"
  21. Best Buy ______ Zone
  22. Members-first philosophy
  23. City named for river in San Joaquin Valley

45 Clues: Impact • Charity • Home office • To run over • Situated in • Concurrently • Wide ranging • Example: Roy • Type of notes • Flo's employer • Hold back water • Individual moxie • Key jingle phrase • Emeril's tag line • Cialdini principal • To give permission • _____ Diesel, actor • Synonym for stimulus • Replaced diminishing • JTN Voiceover talent • Best Buy ______ Zone • Blue button in Fusion • ...

customer service week 2014 2014-09-15

customer service week 2014 crossword puzzle
Across
  1. sunrise products are made with great ____
  2. built 4 me
  3. jay series
  4. tilt in space
  5. a crutial part of our business
  6. you'll never forget your first
  7. heartbeat
  8. pediatric wheelchair
  9. education program
Down
  1. folding wheelchair
  2. seating and mobility
  3. can make all the difference
  4. say it with a
  5. rigid wheelchair
  6. peole's lives
  7. windy
  8. not a sunset
  9. kids cushion
  10. without limits
  11. it's not what you say, it's how you say it

20 Clues: windy • heartbeat • built 4 me • jay series • not a sunset • kids cushion • say it with a • peole's lives • tilt in space • without limits • rigid wheelchair • education program • folding wheelchair • seating and mobility • pediatric wheelchair • can make all the difference • a crutial part of our business • you'll never forget your first • sunrise products are made with great ____ • ...

Customer Service Week 2023 2023-09-25

Customer Service Week 2023 crossword puzzle
Across
  1. What Sunglass model did Tom Cruise make popular
  2. Cincinnati Chili
  3. Cincinnati's Quarterback
  4. You should have a friendly and upbeat __
  5. Largest Sports eyewear brand
  6. the ability to understand and share the feelings of another
  7. Nickname for Cincinnati
  8. Where was Luxottica Founded
  9. What system you check your attendance
  10. Cincinnati's Football Team
Down
  1. Essilorluxottica's Non-Profit Organization accredited with bringing the gift of sight to over 10 million people and counting
  2. Cincinnati's Baseball Team
  3. What kind of customer returns again and again?
  4. ____ impressions are important
  5. The fastest growing eyecare provider
  6. Top Selling Glasses sold by Luxottica
  7. Bengals Stadium name
  8. Remember:__ are always right
  9. Go the extra __ for the customer
  10. Something you should offer at the end of the call

20 Clues: Cincinnati Chili • Bengals Stadium name • Nickname for Cincinnati • Cincinnati's Quarterback • Cincinnati's Baseball Team • Cincinnati's Football Team • Where was Luxottica Founded • Largest Sports eyewear brand • Remember:__ are always right • ____ impressions are important • Go the extra __ for the customer • The fastest growing eyecare provider • ...

Customer Service Week 2023 2023-09-25

Customer Service Week 2023 crossword puzzle
Across
  1. What Sunglass model did Tom Cruise make popular
  2. Cincinnati Chili
  3. Cincinnati's Quarterback
  4. You should have a friendly and upbeat __
  5. Largest Sports eyewear brand
  6. the ability to understand and share the feelings of another
  7. Nickname for Cincinnati
  8. Where was Luxottica Founded
  9. What system you check your attendance
  10. Cincinnati's Football Team
Down
  1. Essilorluxottica's Non-Profit Organization accredited with bringing the gift of sight to over 10 million people and counting
  2. Cincinnati's Baseball Team
  3. What kind of customer returns again and again?
  4. ____ impressions are important
  5. The fastest growing eyecare provider
  6. Top Selling Glasses sold by Luxottica
  7. Bengals Stadium name
  8. Remember:__ are always right
  9. Go the extra __ for the customer
  10. Something you should offer at the end of the call

20 Clues: Cincinnati Chili • Bengals Stadium name • Nickname for Cincinnati • Cincinnati's Quarterback • Cincinnati's Baseball Team • Cincinnati's Football Team • Where was Luxottica Founded • Largest Sports eyewear brand • Remember:__ are always right • ____ impressions are important • Go the extra __ for the customer • The fastest growing eyecare provider • ...

Medicaid and Customer Service 2024-02-01

Medicaid and Customer Service crossword puzzle
Across
  1. The capability to analyze issues, identify solutions, and make effective decisions to address challenges.
  2. The practice of supervising or reviewing telephone conversations between customer service representatives and customers for quality assurance and improvement.
  3. The capacity to work harmoniously with others, contribute to group efforts, and build positive working relationships.
  4. the ability to understand and share the feelings of another person, demonstrating compassion and sensitivity to their emotions.
  5. A state agency in Indiana responsible for various social service programs, including Medicaid and other assistance programs.
  6. The Payed option for HIP
  7. A technology that allows users to interact with a computerized system via voice or keypad input, often used in phone systems.
  8. An individual who interacts with customers to address inquiries, resolve issues, and provide assistance.
  9. The capacity to recognize, understand, and manage one's own emotions, as well as effectively navigate and respond to the emotions of others.
  10. A phone call initiated by a customer or external party seeking information or assistance.
  11. process used to formally request attention for an issue that has not been resolved
  12. The ability to evaluate information, assess situations, and make reasoned judgments.
  13. A term used in the context of Medicaid to describe individuals with complex medical conditions who may require additional healthcare services.
  14. A joint federal and state program that provides health coverage for eligible low-income individuals and families.
  15. Daily chat application
  16. The organized provision of medical services, including preventive, diagnostic, therapeutic, and supportive services, to individuals or communities.
Down
  1. set of interpersonal, communication, and personal attributes that contribute to an individual's ability to work well with others and perform effectively in a professional setting
  2. The specific requirements and conditions that individuals must meet to qualify for a particular program or service.
  3. Managed Care Organization
  4. Efficiently organizing and prioritizing tasks to meet deadlines and achieve goals.
  5. communication skill that involves fully concentrating, understanding, responding, and remembering what is being said, enhancing the quality of communication.
  6. A contractual agreement that defines the level of service, expectations, and responsibilities between a service provider and a customer.
  7. A phone call initiated by a representative or organization to reach out to customers or external parties.
  8. Flexibility and openness to change, coupled with the ability to adjust to new situations and challenges.
  9. A program within Indiana Medicaid that provides healthcare coverage for low-income children, pregnant women, and families.
  10. A predefined process for handling and elevating issues or concerns to higher levels of authority within an organization.
  11. Team resource Site
  12. The ability to convey ideas and information clearly and effectively, both verbally and in writing.
  13. Thinking outside the box, generating innovative ideas, and approaching tasks with a fresh perspective.
  14. Healthy Indiana Plan

30 Clues: Team resource Site • Healthy Indiana Plan • Daily chat application • The Payed option for HIP • Managed Care Organization • Efficiently organizing and prioritizing tasks to meet deadlines and achieve goals. • process used to formally request attention for an issue that has not been resolved • ...

Customer Service Appreciation Week 2023-10-06

Customer Service Appreciation Week crossword puzzle
Across
  1. CSRs should be knowledgeable about the services and _______ available to clients
  2. We should always go the extra _____ for our clients
  3. It is best to remain _____ under pressure
  4. When more than one resolution is possible, how many possibilities should be offered to the client?
  5. Always remember, the client is upset with the ______ not you
  6. Always give one of these when isolved is at fault
  7. what keeps your cool while on a frustrated call with a client
  8. This should be on when you answer every call
  9. When a client is upset or angry let them _____
  10. The group of people you work with daily
  11. Take ______ for clients problems or complaints even when they are not your fault
  12. When a client presents a complaint or chance to improve, they are giving us an______
Down
  1. Have this type of attitude even on challenging calls
  2. Treat each client as if they are your _____ client
  3. What is played when a customer is on hold
  4. To improve communication you should speak (3 words)
  5. What active activity should you do during a call
  6. At isolved we win as _____
  7. Build this with customer by being accurate and delivering on time
  8. This is shown by listening carefully and being polite

20 Clues: At isolved we win as _____ • The group of people you work with daily • What is played when a customer is on hold • It is best to remain _____ under pressure • This should be on when you answer every call • When a client is upset or angry let them _____ • What active activity should you do during a call • Always give one of these when isolved is at fault • ...

Customer Service Week 2024 2024-10-04

Customer Service Week 2024 crossword puzzle
Across
  1. To infinity and …
  2. A way to praise someone for great work
  3. There no one that shows this trait more than a dog to it’s owner
  4. An” approach” taken to get ahead of an issue
  5. Written, Verbal, Non-Verbal and Visual are way to do this
  6. An action taken after thoughtful planning
  7. Someone with honest and strong moral principles , and a strong say/do ratio has this
  8. To provide undivided attention when someone is speaking
  9. To have an understanding and share in the feelings of others
  10. A metric of service level
  11. Aretha Franklin sang it best
  12. It makes the dream work
Down
  1. An act in which you display in conversation with customers
  2. Our company wouldn’t exist without these
  3. The practice of being held to a certain standard
  4. An act of doing something without being told
  5. The first word in this year’s Customer Service Week Theme
  6. Skills and experience have provided you this over time
  7. We provide this to customers in all we do in our department
  8. An action your take to bring a critical situation to your manager
  9. Servicing our customers with this
  10. Our #1 priority and value
  11. It’s often a virtue
  12. Order Entry Double Check positively impacts this metric
  13. You prioritize customers’ needs and act quickly to resolve their issues using this “sense”

25 Clues: To infinity and … • It’s often a virtue • It makes the dream work • Our #1 priority and value • A metric of service level • Aretha Franklin sang it best • Servicing our customers with this • A way to praise someone for great work • Our company wouldn’t exist without these • An action taken after thoughtful planning • An act of doing something without being told • ...

Customer Service Week 2024 2024-10-07

Customer Service Week 2024 crossword puzzle
Across
  1. The part of a lock that the key slides in to.
  2. The capital city of Canada.
  3. Which Canadian city is known as "The City of Festivals?"
  4. How long is the warranty on the finish of our residential products?
  5. What is the most popular type of cheese in Canada?
  6. Canada produces 85% of the world's supply of what food item?
  7. What is Canada's national sport?
  8. The most visited tourist attraction in Canada.
  9. Canada's highest mountain is located in which province or territory?
  10. This brand primarily produces hinges, among other things.
  11. The strip of metal at the bottom of the door to protect door from feet.
Down
  1. The capital city of British Columbia.
  2. A customer with a Commercial product must seek warranty through a _____.
  3. What is the capital of Quebec?
  4. The description of colour code 622 is _____.
  5. Usually three to a door, this allows a door to swing.
  6. This Canadian food chain first opened in Hamilton in 1964.
  7. A function of handle usually reserved for bedrooms or bathrooms.
  8. What is Canada's national animal?
  9. The CRM system we use to document cases.
  10. Our warehouse manager's name is Peter _____.
  11. This brand sells Allegion's best exit devices.
  12. A more affordable brand of residential home hardware.

23 Clues: The capital city of Canada. • What is the capital of Quebec? • What is Canada's national sport? • What is Canada's national animal? • The capital city of British Columbia. • The CRM system we use to document cases. • The description of colour code 622 is _____. • Our warehouse manager's name is Peter _____. • The part of a lock that the key slides in to. • ...

Customer Service Crossword Puzzle 2024-09-19

Customer Service Crossword Puzzle crossword puzzle
Across
  1. The act of helping customers, often followed by the word “with a smile.”
  2. It’s never a company’s favorite thing to receive but can be a chance to shine.
  3. The ability to put yourself in the customer’s shoes—figuratively speaking.
  4. Another word for help, often provided in the form of troubleshooting or advice.
  5. Genuine concern for the well-being of customers—show this, and they’ll notice.
  6. Another term for a customer, but often used in more professional settings.
  7. The art of keeping customers around instead of letting them stray to competitors.
  8. Hard-earned and invaluable, it’s what keeps customers coming back.
  9. The journey a customer takes with a company, from first impression to lasting impression.
  10. Sometimes a simple "sorry" is the best way to turn things around.
Down
  1. A universal gesture of friendliness, essential for face-to-face interactions.
  2. The backbone of customer service, often provided via chat, phone, or email.
  3. Without this, even the best intentions in customer service fall short.
  4. It’s not just what you say but how you come across—attitude matters!
  5. What every business hopes to see in a happy customer’s survey.
  6. A fragile but crucial element in every long-term customer relationship.
  7. What a customer hopes for at the end of a complaint, not the start of the year.
  8. The timeliness of this can make or break a customer’s day.
  9. Constructive or critical, it helps businesses improve from the customer's perspective.
  10. The go-to spot for tech issues, often saving the day when your device won’t cooperate.

20 Clues: The timeliness of this can make or break a customer’s day. • What every business hopes to see in a happy customer’s survey. • Sometimes a simple "sorry" is the best way to turn things around. • Hard-earned and invaluable, it’s what keeps customers coming back. • It’s not just what you say but how you come across—attitude matters! • ...

Principles of Service Management Review Crossword 2017-10-10

Principles of Service Management Review Crossword crossword puzzle
Across
  1. characteristics like age, income, marital status, education
  2. our personal vision of the result that will come from our experience
  3. when customers participate in providing as least part of their own customer service
  4. the combination of our current knowledge, reputation and professionalism
  5. checking back to determine cheater or not a situations operation according to the initial plan
  6. lifestyles, modes, of living needs, motives, attitudes, culture, hobbies
  7. a set of principles that govern the conduct of an individual or group
  8. the evaluation of the possible solutions to a challenge and the selection of the solution that is mutually beneficial
  9. __________ is when the customers expectations based on previous experiences that are enhancements to the primary expectations
  10. a combination of our beliefs, perceptions, and ideas about the appropriate response to a situation
  11. composed of values, beliefs, and norms shard by a group of people
Down
  1. _________customer the people we work with throughout our organization
  2. to enable or permit customer service providers to make a range of decision to assist their customers
  3. a problem solving strategy that can be used by groups often or more
  4. a hostile encounter that occurs as a result of opposing needs, wishes or ideas
  5. customer ___________ is the overall feeling of contentment with a customer interaction
  6. the way that we see something based on our experience
  7. _________customer the customers we do business with outside our organization
  8. ___________ expectations is when customers have the basic requirements of an interaction
  9. the means by which the organization will fulfill its purpose
  10. customer ___________ is anything we do for the customer that enhances the customer experience
  11. a plan for positive action

22 Clues: a plan for positive action • the way that we see something based on our experience • characteristics like age, income, marital status, education • the means by which the organization will fulfill its purpose • composed of values, beliefs, and norms shard by a group of people • a problem solving strategy that can be used by groups often or more • ...

Customer Service Week 2023-09-07

Customer Service Week crossword puzzle
Across
  1. Recognize with gratitude; be grateful for
  2. Another work for contentment is ___________
  3. Being of service or assistance
  4. Transmit information
  5. A facial experssion charcterized by turning up the coener of the mouth; usually shows pleasure or amusement
  6. Follow Up - anything _____________ to the customer should be completed in a timely manner
Down
  1. Hear with intention
  2. ____________ to the customer- do not make excuses or act indifferent
  3. Agree on a ______________
  4. Someone who pays for goods or services
  5. Good-natured tolerence of delay or interruption
  6. ____________about what you can do for the customer
  7. Work done by one person or group that benefits another

13 Clues: Hear with intention • Transmit information • Agree on a ______________ • Being of service or assistance • Someone who pays for goods or services • Recognize with gratitude; be grateful for • Another work for contentment is ___________ • Good-natured tolerence of delay or interruption • ____________about what you can do for the customer • ...

Customer Service Representative 2023-03-04

Customer Service Representative crossword puzzle
Across
  1. Long-term worth of an idea,person, place, or practice
  2. What the B stands for
  3. What the M stands for
  4. determining factor in achieving your performance goals
  5. Expectations perceptions an employee has of an organization
  6. acronym to help remember performance goals
  7. Perceptions or assumptions that individuals or cultures maintain
Down
  1. What the A stands for
  2. What the U stands for
  3. What the R stands for
  4. the star of the show
  5. corrections that result in crediting customer's account
  6. Characteristics, values, beliefs that make people different yet similar

13 Clues: the star of the show • What the A stands for • What the U stands for • What the R stands for • What the B stands for • What the M stands for • acronym to help remember performance goals • Long-term worth of an idea,person, place, or practice • determining factor in achieving your performance goals • corrections that result in crediting customer's account • ...

Customer Service SBS 2024-03-14

Customer Service SBS crossword puzzle
Across
  1. Handles request for specific lot number
  2. Customer is unable to refuse a delivery
  3. Used if contact is missing or illegible
  4. Scheduled for both calls and emails
  5. Handles punch-out catalog orders
  6. More than 3 Uline replies sent to a customer
  7. Escalation calls
  8. US Post Office or Branches of the Military
Down
  1. Electronic Purchase Order
  2. COC
  3. Order or pricing request with more than 30 ship-tos
  4. Confirm last 4 numbers to use
  5. Items can stay in shopping cart for 180 days

13 Clues: COC • Escalation calls • Electronic Purchase Order • Confirm last 4 numbers to use • Handles punch-out catalog orders • Scheduled for both calls and emails • Handles request for specific lot number • Customer is unable to refuse a delivery • Used if contact is missing or illegible • US Post Office or Branches of the Military • More than 3 Uline replies sent to a customer • ...

CLoud Quiz 2016-08-18

CLoud Quiz crossword puzzle
Across
  1. Customer actively utilizing a Service
  2. Instant Messaging Service
  3. Opposite of fixed mindset (by Carol Dweck)
  4. Microsoft Office Location
  5. Making Cloud Service available to use
  6. Strategic Planning and Management Instrument
  7. We live in a cloud-first, mobile ... world.
Down
  1. Outlook (Synonym)
  2. How much of a service a customer is using
  3. A cloud service where we monetize per user (e.g. Office 365)
  4. A service, product, or application that addresses a customer’s Needs
  5. Microsoft Cloud Service

12 Clues: Outlook (Synonym) • Microsoft Cloud Service • Instant Messaging Service • Microsoft Office Location • Customer actively utilizing a Service • Making Cloud Service available to use • How much of a service a customer is using • Opposite of fixed mindset (by Carol Dweck) • We live in a cloud-first, mobile ... world. • Strategic Planning and Management Instrument • ...

Marketing 2023-07-10

Marketing crossword puzzle
Across
  1. A group of people living as a community
  2. How are you going help customers find a product/service
  3. Selling point
  4. Top thing that is marketed
  5. Looking at the business through the customers
  6. Understanding the needs and wants of the consumers in the target market
  7. Identifies how a company is recognised
Down
  1. Businesses need customers to make
  2. Who is your customer
  3. What are you going to sell products/service
  4. Persuade a customer to part with their money in exchange for goods or a service
  5. carried out to create customer profiles to be targeted.
  6. customer has already made a purchase from a brand

13 Clues: Selling point • Who is your customer • Top thing that is marketed • Businesses need customers to make • Identifies how a company is recognised • A group of people living as a community • What are you going to sell products/service • Looking at the business through the customers • customer has already made a purchase from a brand • ...

Lexique ROOT 2022-08-05

Lexique ROOT crossword puzzle
Across
  1. WIP
  2. LKA
  3. CGM
  4. KPI
  5. PRD
  6. OTS
  7. RFA
  8. eDM
  9. DDE
  10. GHQ
  11. BRN
Down
  1. GKA
  2. Cerveau de Sales Force
  3. MRG
  4. SOP
  5. S-KAS
  6. COP
  7. BAU
  8. CCA
  9. projet ONE d'intelligence artificielle
  10. SSO

21 Clues: GKA • WIP • MRG • SOP • LKA • CGM • KPI • COP • BAU • PRD • OTS • CCA • RFA • SSO • eDM • DDE • GHQ • BRN • S-KAS • Cerveau de Sales Force • projet ONE d'intelligence artificielle

Fixed 2024-01-29

Fixed crossword puzzle
Across
  1. customer reservation
  2. no appointment
  3. common fluid
  4. moves cars
  5. customer complaint
  6. person paying he bill
  7. protects eyes from bugs
  8. commonly called "sneakers"
  9. Preventative items
Down
  1. Person who writes repair orders
  2. Vehicle inspection
  3. cleans the rain
  4. used to build relationship
  5. (blank) engine light
  6. fast service
  7. power of vehicle
  8. work that does not pay well
  9. unique identifier abbreviation

18 Clues: moves cars • common fluid • fast service • no appointment • cleans the rain • power of vehicle • Vehicle inspection • customer complaint • Preventative items • customer reservation • (blank) engine light • person paying he bill • protects eyes from bugs • used to build relationship • commonly called "sneakers" • work that does not pay well • unique identifier abbreviation • ...

Product Knowledge 2021-05-14

Product Knowledge crossword puzzle
Across
  1. Spectrum WiFi uses a ____ to deliver a strong connection to customers' wireless devices.
  2. Under SBPP, this service is still offered in Missouri, New York, and South Carolina.
  3. Total number of TV packages under SPP.
  4. The number of e-mail accounts included with SBPP.
  5. SPP TV packages include ____, Silver, and Gold.
  6. Thirty-one days after SPP launched, legacy offers are _____ available.
  7. Entertainment Video and Bar and Restaurant Video are two tiers under ____.
  8. If the customer does not want to upgrade to the next package, they can add this ala carte to their TV service.
  9. This box type allows the customer to record shows to watch at a later date or time.
  10. Under ____ services, a cable box costs $4.99.
Down
  1. In order to receive the 30 day money back guarantee, the customer must return this.
  2. With SPP and SBPP, the customer does not have to worry about signing these to get service.
  3. This is required on all TVs under SPP.
  4. If the customer subscribes to three services, they are considered to have a _______.
  5. With HSD, a customer can choose to use their own or ours at no cost.
  6. The number of security suite licenses under SPP.
  7. When SPP first launched, there was no ______.

17 Clues: This is required on all TVs under SPP. • Total number of TV packages under SPP. • When SPP first launched, there was no ______. • Under ____ services, a cable box costs $4.99. • SPP TV packages include ____, Silver, and Gold. • The number of security suite licenses under SPP. • The number of e-mail accounts included with SBPP. • ...

ITS 2012 Customer Service Week 2012-09-10

ITS 2012 Customer Service Week crossword puzzle
Across
  1. By example
  2. We all have times of
  3. Making sure all answers are found
  4. Work on your skills
  5. Being with the customer is important
  6. Using this helps relations within work groups
  7. This is a call
  8. Our main focus
  9. Make a
  10. The feeling you have when a client compliments you on a job well done
  11. Show you
  12. S.O.S
  13. Our customers have of the service we provide.
  14. A place for group time
Down
  1. We our customers input
  2. Doing your part
  3. There are many to learn from each other
  4. Feature of good character
  5. This is Customer Week
  6. What our customers should be
  7. Maintaining is key
  8. The ability to do something well wihtout wasted energy or effort
  9. reliever We all need to find these to maintain a good working environment
  10. the one Slogan for Customer Service Week
  11. Great results take
  12. Group activity
  13. All in this
  14. Helps you get through the day

28 Clues: S.O.S • Make a • Show you • By example • All in this • Our main focus • Group activity • Doing your part • This is a call • Great results take • We all have times of • A place for group time • Work on your skills • Maintaining is key • Feature of good character • We our customers input • This is Customer Week • What our customers should be • Helps you get through the day • ...

customer satisfaction 2022-10-26

customer satisfaction crossword puzzle
Across
  1. this will allow a business to find out the needs and wants of a customer
  2. when customers are satisfied and dont leave a complaint it leads to this
  3. can be good and bad and could change the businesses reputation
  4. lets the customer know what level of service to expect
  5. service provided by a company after a purchase has been made
Down
  1. when a customer keeps buying from the business
  2. will be able to deliver a higher standard of customer care
  3. customers who have received good customer service will be more likely to recommend the company
  4. when a customer gets bad service
  5. when the product is good and satisfies the customer

10 Clues: when a customer gets bad service • when a customer keeps buying from the business • when the product is good and satisfies the customer • lets the customer know what level of service to expect • will be able to deliver a higher standard of customer care • service provided by a company after a purchase has been made • ...

Lexique ROOT 2022-08-05

Lexique ROOT crossword puzzle
Across
  1. KPI
  2. COP
  3. S-KAS
  4. LKA
  5. eDM
  6. GKA
  7. GHQ
  8. OTS
  9. BAU
Down
  1. MRG
  2. DDE
  3. SOP
  4. CCA
  5. WIP
  6. PRD
  7. projet ONE d'intelligence artificielle
  8. CGM
  9. Cerveau de Sales Force
  10. BRN
  11. RFA
  12. SSO

21 Clues: MRG • DDE • KPI • SOP • CCA • WIP • COP • PRD • CGM • BRN • LKA • eDM • RFA • SSO • GKA • GHQ • OTS • BAU • S-KAS • Cerveau de Sales Force • projet ONE d'intelligence artificielle

Customer Service - Quality 2018-02-27

Customer Service - Quality crossword puzzle
Across
  1. I ______ understand.
  2. Thanks, we aim to provide ______ service
  3. I will ______ make sure it gets sorted...
  4. That is actually my ______ product
  5. ______ , All that is left to do is....
  6. ______ , Thank You for that information
Down
  1. I ______ agree with you
  2. That is a ______ suggestion
  3. we have an ______ new line up of products
  4. I highly ______ .......
  5. I am a product support ______
  6. That is ______ the type of feedback we are looking for
  7. I hope you ______ your day

13 Clues: I ______ understand. • I ______ agree with you • I highly ______ ....... • I hope you ______ your day • That is a ______ suggestion • I am a product support ______ • That is actually my ______ product • ______ , All that is left to do is.... • ______ , Thank You for that information • Thanks, we aim to provide ______ service • we have an ______ new line up of products • ...

Lexique ROOT 2022-08-05

Lexique ROOT crossword puzzle
Across
  1. SSO
  2. BRN
  3. Cerveau de Sales Force
  4. COP
  5. eDM
  6. CGM
  7. KPI
  8. LKA
Down
  1. CCA
  2. WIP
  3. MRG
  4. projet ONE d'intelligence artificielle
  5. S-KAS
  6. DDE
  7. GHQ
  8. GKA
  9. RFA
  10. PRD
  11. BAU
  12. OTS
  13. SOP

21 Clues: CCA • WIP • SSO • MRG • DDE • GHQ • GKA • BRN • COP • RFA • PRD • BAU • OTS • SOP • eDM • CGM • KPI • LKA • S-KAS • Cerveau de Sales Force • projet ONE d'intelligence artificielle

Customer Service Survival 2020-08-06

Customer Service Survival crossword puzzle
Across
  1. A phrase that leaves people feeling criticized
  2. Letting the customer know that their feelings are valid
  3. Statements that benefit YOU and not the customer
  4. Step one in successfully paraphrasing
  5. Can be dulled to the point that people react negatively to them due to overuse
  6. Catchphrase that is used frequently & often ineffective
  7. A talking customer is a __________ and provides information you need to diffuse the situation
  8. Example "Good choice, I can see this is important to you?
Down
  1. Used when providing bad news and sends message that you are not willing to help
  2. When you reflect what the customer is thinking and feeling
  3. Sharing what you have in common with the customer
  4. Who is serving whom. "You'll need to hold"
  5. Mirror the customer's statements empathetically

13 Clues: Step one in successfully paraphrasing • Who is serving whom. "You'll need to hold" • A phrase that leaves people feeling criticized • Mirror the customer's statements empathetically • Statements that benefit YOU and not the customer • Sharing what you have in common with the customer • Letting the customer know that their feelings are valid • ...

Customer Service Puzzle 2023-08-30

Customer Service Puzzle crossword puzzle
Across
  1. of the mouth; usually shows pleasure or
  2. A facial expression characterized by turning up the
  3. If the caller is upset, stay
  4. Work done by one person or group that benefits
  5. Being of service or assistance
  6. The opportunity to pay a bill late without having services shut off is an
  7. When a customer's service is not working we submit an ____ ticket
Down
  1. Recognize with gratitude; be grateful for
  2. Transmit Information
  3. Someone who pays for goods or services
  4. A form used in making a request
  5. Hear with intention
  6. Watch your ______ when speaking to customers

13 Clues: Hear with intention • Transmit Information • If the caller is upset, stay • Being of service or assistance • A form used in making a request • Someone who pays for goods or services • of the mouth; usually shows pleasure or • Recognize with gratitude; be grateful for • Watch your ______ when speaking to customers • Work done by one person or group that benefits • ...

Customer Service Apperciation 2023-10-02

Customer Service Apperciation crossword puzzle
Across
  1. system used to communicate with each other
  2. team that answers and helps get orders completed via Engage
  3. team the uses the open order report to get orders completed
  4. system we use to monitor and update sales orders
  5. decorator located in Maryland
  6. when a warehouse doesn't have a units for a order
  7. order that sales is asking to move up in production
Down
  1. type of decoration using thread
  2. fusion type of decoration using transfers
  3. type of decoration using ink
  4. decorator located in California
  5. system we use to received and answer cases
  6. team that reviews all order that enter the system

13 Clues: type of decoration using ink • decorator located in Maryland • type of decoration using thread • decorator located in California • system used to communicate with each other • fusion type of decoration using transfers • system we use to received and answer cases • system we use to monitor and update sales orders • when a warehouse doesn't have a units for a order • ...

Retail Terms 2020-09-03

Retail Terms crossword puzzle
Across
  1. C.O.G.S. stands for ____________
  2. The task and activities that go into turning a negative customer experience into a positive one.
  3. Websites that include online shopping
  4. KPI stands for
  5. Convincing the customer to buy a slightly more expensive version of a product or service that will better align with their wants or needs.
  6. selling the customer an item that compliments their purchase
Down
  1. Discounts, coupons, and rebates. One of the 4 P’s of Merchandising
  2. a measure of how happy the customer is with their transaction and their overall experience with the retailer.
  3. Retailers with multiple ways for the customer to interact with them. Each of these routs is seamless.
  4. 93% of our communication is signaled through this method.
  5. a skill that requires understanding more than what words are being used, but the overall message behind those words. The most important skill for a sales person to have.
  6. The 4 p’s of merchandising are: Product, promotion, pricing, and ____________
  7. Physical things sold to the customer
  8. The selling of goods and or services to a customer for profit
  9. P.O.S. stands for
  10. Intangible things bought by the customer

16 Clues: KPI stands for • P.O.S. stands for • C.O.G.S. stands for ____________ • Physical things sold to the customer • Websites that include online shopping • Intangible things bought by the customer • 93% of our communication is signaled through this method. • selling the customer an item that compliments their purchase • ...

Day 1 - Business Development , Strategic Planning & Implementation & Excellence Orientation 2014-09-15

Day 1 - Business Development , Strategic Planning & Implementation & Excellence Orientation crossword puzzle
Across
  1. Process of consistently communicating to every customer (Internal or external)that they are valued and that their satisfaction is paramount to the organization is known as ____________ Excellence.
  2. An organization recognized for its exemplary operational performance.
  3. Repair, Refinement, Renovation & ___________.
  4. Strategy is made up of Values, Vision and _____________.
  5. The three level of strategy are – 1. Corporate 2. Business 3. _________________.
  6. Long term Value + Customer Markets + Relationship = _____________for Growth.
  7. Assessing Service Quality.
Down
  1. The traditional Customer lifecycle focuses on _____________.
  2. Strategic Planning and Implementation comprises of 2 components - Planning and _______________.
  3. The Modern Customer Life Cycle focuses on _____________ & Development.
  4. We use _______________ Profile Matrix to determine where are we now.
  5. Sales is Transactional and Business Development is _________________.
  6. Used to determine Strategic Alternatives.
  7. The stages customers pass through when considering, purchasing and using products or services offered by their vendors as well as the associated marketing, sales and service tactics the business engages in to push those customers towards a purchase decision is ____________ lifecycle.
  8. Goals should be _____________________.

15 Clues: Assessing Service Quality. • Goals should be _____________________. • Used to determine Strategic Alternatives. • Repair, Refinement, Renovation & ___________. • Strategy is made up of Values, Vision and _____________. • The traditional Customer lifecycle focuses on _____________. • We use _______________ Profile Matrix to determine where are we now. • ...

Day 1 - BD, SPI & EO 2014-09-15

Day 1 - BD, SPI & EO crossword puzzle
Across
  1. Used to determine Strategic Alternatives.
  2. Strategic Planning and Implementation comprises of 2 components - Planning and _______________.
  3. We use _______________ Profile Matrix to determine where are we now.
  4. Repair, Refinement, Renovation & ___________.
  5. An organization recognized for its exemplary operational performance.
  6. Goals should be _____________________.
  7. The stages customers pass through when considering, purchasing and using products or services offered by their vendors as well as the associated marketing, sales and service tactics the business engages in to push those customers towards a purchase decision is ____________ lifecycle.
Down
  1. Long term Value + Customer Markets + Relationship = _____________for Growth.
  2. The Modern Customer Life Cycle focuses on _____________ & Development.
  3. The three level of strategy are – 1. Corporate 2. Business 3. _________________.
  4. Process of consistently communicating to every customer (Internal or external)that they are valued and that their satisfaction is paramount to the organization is known as ____________ Excellence.
  5. Strategy is made up of Values, Vision and _____________.
  6. Sales is Transactional and Business Development is _________________.
  7. The traditional Customer lifecycle focuses on _____________.
  8. Assessing Service Quality.

15 Clues: Assessing Service Quality. • Goals should be _____________________. • Used to determine Strategic Alternatives. • Repair, Refinement, Renovation & ___________. • Strategy is made up of Values, Vision and _____________. • The traditional Customer lifecycle focuses on _____________. • We use _______________ Profile Matrix to determine where are we now. • ...

Sales CEI 2013-03-26

Sales CEI crossword puzzle
Across
  1. _________CONCIERGE WITH HELP EDUCATE CUSTOMERS ON "HOW CUSTOMERS" CAN DO THEIR BANKING
  2. ANOTHER CUSTOMER SERVICE TOOL
  3. CREATING ONE OF THESE WILL HELP TO FOLLOW UP WITH YOUR CUSTOMERS
  4. DEFINE WHAT _______CUSTOMER SERVICE MEANS TO YOUR TEAM
  5. KEY TO A SUCCESSFUL CEI SCORE
  6. FIRST_____IS WHAT PEOPLE FORM SECONDS AFTER WALKING INTO YOUR BRANCH
  7. THE WINS, WHEN SOMEONE RECEIVES AN EXTREMELY LIKELY
  8. WHAT WE NEED TO CLOSE THE GAP ON TO WIN
Down
  1. ANOTHER CUSTOMER SERVICE TOOL
  2. CONNECTIONS COMMUNITY FOR CEI THAT YOU AND YOUR STAFF CAN FOLLOW
  3. _________ RESOLUTION IS WHAT WE NEED TO GET BETTER AT, ACCORDING TO CUSTOMER FEEDBACK
  4. BEING______FOR YOUR APPOINTMENTS, WILL GO A LONG WAY IN PROVIDING CUSTOMERS WITH THE BEST ADVICE
  5. ______EVERY DAY CALENDAR, A SIMPLE, FAST EASY WAY TO PERSONALLY CONNECT WITH EVERY CUSTOMER, EVERY DAY
  6. ____IN CUSTOMER AREA TO GREET YOUR APPOINTMENTS
  7. NAME ONE OF OUR CUSTOMER SERVICE TOOLS

15 Clues: ANOTHER CUSTOMER SERVICE TOOL • ANOTHER CUSTOMER SERVICE TOOL • KEY TO A SUCCESSFUL CEI SCORE • NAME ONE OF OUR CUSTOMER SERVICE TOOLS • WHAT WE NEED TO CLOSE THE GAP ON TO WIN • ____IN CUSTOMER AREA TO GREET YOUR APPOINTMENTS • THE WINS, WHEN SOMEONE RECEIVES AN EXTREMELY LIKELY • DEFINE WHAT _______CUSTOMER SERVICE MEANS TO YOUR TEAM • ...

GME Quality Blitz 2017-05-09

GME Quality Blitz crossword puzzle
Across
  1. What is properly addressing the customer's need the first time they call, thereby eliminating the need for the customer to follow up with a second call?
  2. What process explains how to assist customers by using the 3 components Charges/Price, Consumption, and Resolution?
  3. For these accounts, a negative sign on the Account Balance means the customer has a debit balance. No negative sign means there is a credit balance.
  4. Setting _________is a significant part of the customer service experience. In providing the correct information we build great rapports and afford customers the opportunity to make accurate, informed decisions.
  5. A customer or ESID has been switched to a Retail Energy Provider (REP) without the customer’s authorization.
  6. What assures the customer that we're attentive and all his/her concerns will be addressed accordingly?
  7. We should use _______ when a customer explains their situation and they sound uncomfortable, they discuss reasons why they cannot pay, or they share personal information with you that they would not feel comfortable telling you if it was not relevant to the account?
  8. A process by which an order is sent to a TDSP to stop electric service flow to the Service Address(es) / ESID(s) under a specific Contract Account, as a result of failure to pay.
Down
  1. This mandatory action applies to all employees accessing an account to provide information, perform a transaction, and/or work a customer issue.
  2. Invoice If the TDSP is unable to access a customer’s meter or unable to complete a customer’s meter reading on the meter reading route, the TDSP will send an __________read for the customer. This will result in the customer receiving what kind of invoice?
  3. What provides a complete history of revenue transactions for each Contract Account?
  4. Agents are required to handle every call in a what manner? There are NO exceptions!
  5. What creates positive and constructive dialogue, rather than abrasive, hostile or confrontational. Using this tends to reduce conflict, improve communication, reduce defensiveness in others and helps portray the agent as credible and respectable
  6. When processing this task for a customer, the Service Processing Fee should be waived under all conditions using IVR SYSTEM ERROR reason.
  7. What is it called when the agent is expected to make every possible effort to assist the caller by demonstrating a willingness to help?
  8. What must be obtained in order to provide information on a customer’s account?
  9. Even if all the right things are being said, a poor _____ can result in poor customer service.

17 Clues: What must be obtained in order to provide information on a customer’s account? • What provides a complete history of revenue transactions for each Contract Account? • Agents are required to handle every call in a what manner? There are NO exceptions! • Even if all the right things are being said, a poor _____ can result in poor customer service. • ...

ACE 2024-05-01

ACE crossword puzzle
Across
  1. The first ACE customer was Mizuho Bank in ____.
  2. ACE onsite hardware repairs are conducted ___ ____ as next business day. (two words)
  3. Customers can get up to 10% of iPhone or iPad device credits with service-pool ____.
  4. When first introduced in 2014, a minimum purchase of two _____ ACE-covered devices was required to qualify.
  5. In-warranty repairs are initiated by ___ ____ or agreement contacts. (two words)
  6. This type of contact can submit service pool requests and activation lock removal requests.
  7. It took this many years to hit 1M ACE-covered devices.
  8. ACE agreement is granted ____ IT-level incident a year.
  9. This percentage of service pool credits are earned for Macs.
  10. Service-pool repair for Macs are ___ with parts.
Down
  1. Service-pool repair for iOS devices are ____.
  2. Service pool repairs are initiated by agreement _____.
  3. ACE was introduced in two thousand ______.
  4. ACE warranty options for this device are 2 and 3 years (no 4 year option).
  5. To earn more service pool credits, customers must ___ new ACE devices.
  6. Service-pool repairs for ____ devices are conducted on-site only.
  7. Service-pool repairs for ____ can be conducted on-site or mailed-in.
  8. Customer must purchase a minimum of 200 ____ to qualify for ACE 3.0.
  9. This percentage of service pool plus credits are earned for Macs.
  10. Service __ credits are accrued with the purchase of ACE covered devices.
  11. The first ACE onsite repair provider.

21 Clues: The first ACE onsite repair provider. • ACE was introduced in two thousand ______. • Service-pool repair for iOS devices are ____. • The first ACE customer was Mizuho Bank in ____. • Service-pool repair for Macs are ___ with parts. • Service pool repairs are initiated by agreement _____. • It took this many years to hit 1M ACE-covered devices. • ...

Unit 1 chapter 1 2024-08-19

Unit 1 chapter 1 crossword puzzle
Across
  1. raw materials/work-in-process/finished goods
  2. opportunities, manages risks, and preserves resources
  3. perception of the benefits associated with a good
  4. maintaining healthy communities
  5. set of tangible and intangible features that a customer recognizes
  6. core offering that attracts customers
  7. interaction between customer and service provider
  8. location or firm specific CBP
  9. lasts for less than three years.
  10. describes the flow of materials, finished goods, services
  11. called the 4th revolution
Down
  1. organization’s commitment to addressing current business needs
  2. adding entertainment content
  3. process of transforming data into actions
  4. lasts at least three years.
  5. focuses primarily on the physical movement of goods
  6. driven by customers and providing value
  7. organization’s commitment to the long-term quality of the environment.
  8. Plan, create, deliver goods and services
  9. prominent in service
  10. episodes, transactions, or experiences in which a customer
  11. offerings that are not essential to the primary good
  12. Person sees,touches,or consumes
  13. warehouses operated by distributors acting as intermediaries

24 Clues: prominent in service • called the 4th revolution • lasts at least three years. • adding entertainment content • location or firm specific CBP • maintaining healthy communities • Person sees,touches,or consumes • lasts for less than three years. • core offering that attracts customers • driven by customers and providing value • Plan, create, deliver goods and services • ...

PBD Customer Service Week 2017-10-06

PBD Customer Service Week crossword puzzle
Across
  1. Something we all get/give
  2. The face of PBD
  3. call center pup
  4. Fabio
  5. Candle Maker
  6. Weekly Newsletter
  7. Mission State
  8. Our last Maverick of the Month
  9. CEO
Down
  1. PBD
  2. Contact Center Sales
  3. Our mommy to be
  4. A meeting and a room
  5. Georgia Fan
  6. Has a daughter named Taylor
  7. Future American Idol winner
  8. AOTA Queen
  9. Moving to Vegas for PBD
  10. ASCD Diva

19 Clues: PBD • CEO • Fabio • ASCD Diva • AOTA Queen • Georgia Fan • Candle Maker • Mission State • Our mommy to be • The face of PBD • call center pup • Weekly Newsletter • Contact Center Sales • A meeting and a room • Moving to Vegas for PBD • Something we all get/give • Has a daughter named Taylor • Future American Idol winner • Our last Maverick of the Month

Customer Service Week 2023 2023-10-04

Customer Service Week 2023 crossword puzzle
Across
  1. Tailoring products or services to individual customer preferences.
  2. Conducting oneself in a respectful and courteous manner.
  3. Maximizing productivity and minimizing customer waiting time.
  4. Anticipating and addressing customer needs before they arise.
  5. Building confidence and belief in the organization's integrity.
  6. Meeting or exceeding customer expectations.
  7. Remaining calm and composed when dealing with difficult customers.
  8. Effective exchange of information with customers.
  9. Expressing appreciation for customers' support and loyalty.
  10. Delivering high standards of excellence to customers.
  11. Input from customers to improve products or services.
Down
  1. Promptly addressing customer inquiries and needs.
  2. Understanding and sharing the feelings of customers.
  3. Having a deep understanding of products or services.
  4. Taking ownership of actions and their outcomes.
  5. Finding a solution to a customer's problem or concern.
  6. Adjusting to different customer needs and requirements.
  7. Collaborating with colleagues to provide exceptional customer service.
  8. Consistently delivering on promises and commitments.

19 Clues: Meeting or exceeding customer expectations. • Taking ownership of actions and their outcomes. • Promptly addressing customer inquiries and needs. • Effective exchange of information with customers. • Understanding and sharing the feelings of customers. • Having a deep understanding of products or services. • Consistently delivering on promises and commitments. • ...

BILLING 2013-05-13

BILLING crossword puzzle
Across
  1. TAB TO ENTER EBILLING
  2. AUTHORITY FOR PROPERTY MANAGERS
  3. WHERE DO WE REFER CUSTOMERS TO REDUCE WATER CONSUMPTION
  4. WHAT TAB TO FIND READING ROUTE/SEQUENCE
  5. LIMIT FOR SETTING UP PAYMENT ARRANGEMENT
  6. ALWAYS DONE ON EVERY CALL
  7. OFFER IF CUSTOMER HAS HIGH BILL FROM A LEAK
  8. ADDED TO ACCOUNT TO GIVE AUTHORITY
  9. CUSTOMER QUERY SERVICE FEED
  10. CODE FOR A SPECIAL READING
  11. WHERE TO BOOK A FINAL READING
Down
  1. BEFORE DISCUSSING ACCOUNT ALWAYS
  2. TENANT MAILNG ADDRESS
  3. ENTER INFO FOR METER READERS
  4. SERVICE REQUEST FOR PAPERLESS DIRECT DEBIT
  5. CALCUATOR USED IF ESTIMATE TOO HIGH
  6. CODE FOR IVR RECURRING CREDIT CARD
  7. CODE FOR IVR PAYMENT
  8. NUMBER OF BUSINESS DAYS REQUIRED TO BOOK READINGS
  9. ADVISE TO DO IF CUSTOMER QUERYING A HIGH BILL

20 Clues: CODE FOR IVR PAYMENT • TENANT MAILNG ADDRESS • TAB TO ENTER EBILLING • ALWAYS DONE ON EVERY CALL • CODE FOR A SPECIAL READING • CUSTOMER QUERY SERVICE FEED • ENTER INFO FOR METER READERS • WHERE TO BOOK A FINAL READING • AUTHORITY FOR PROPERTY MANAGERS • BEFORE DISCUSSING ACCOUNT ALWAYS • CODE FOR IVR RECURRING CREDIT CARD • ADDED TO ACCOUNT TO GIVE AUTHORITY • ...

GLC 2022-08-22

GLC crossword puzzle
Across
  1. AIR AGENT
  2. OCEAN IMPORT COORDINATOR
  3. OCEAN EXPORT COORDINATOR
  4. CUSTOMER SERVICE MANAGER
  5. USA MAIN HUB LOCATION
  6. OCEAN CARRIER
Down
  1. GLC USA MANAGER
  2. NEW CUSTOMER SERVICE AGENT
  3. AIR COORDINATOR
  4. WAREHOUSE MANAGER
  5. INLAND AND PICK UP AGENT
  6. SIMAN'S KEY ACCOUNT SPECIALIST
  7. OCEAN AGENT

13 Clues: AIR AGENT • OCEAN AGENT • OCEAN CARRIER • GLC USA MANAGER • AIR COORDINATOR • WAREHOUSE MANAGER • USA MAIN HUB LOCATION • OCEAN IMPORT COORDINATOR • INLAND AND PICK UP AGENT • OCEAN EXPORT COORDINATOR • CUSTOMER SERVICE MANAGER • NEW CUSTOMER SERVICE AGENT • SIMAN'S KEY ACCOUNT SPECIALIST

MCC Crossword 2024-08-16

MCC Crossword crossword puzzle
Across
  1. what coast of Australia in the Midcoast?
  2. Street the Taree office is located
  3. Held every 4 years to determine Councilors
  4. First name of the current General Manager of Midcoast Council
  5. Acronym for the building team
Down
  1. _________ Ganya
  2. Number of customer service points council has
  3. What customer service submits for customers
  4. How many LGAs merged to form the current LGA?
  5. First point of contact at council is customer _______
  6. New phone system used by council
  7. Acronym for the system used for animal registrations
  8. The language of the Biripi and Worimi people

13 Clues: _________ Ganya • Acronym for the building team • New phone system used by council • Street the Taree office is located • what coast of Australia in the Midcoast? • Held every 4 years to determine Councilors • What customer service submits for customers • The language of the Biripi and Worimi people • Number of customer service points council has • ...

QA Crossword 2022-05-17

QA Crossword crossword puzzle
Across
  1. Where do we go to enter our time worked each day?
  2. What month do we go back to the office?
  3. What tool do we use when helping our customers navigate their Online Banking Service?
  4. If a customer gives out their accounts number and it clears for the wrong amount we file a ___ claim.
  5. To receive the ____ interest, the eligible account must remain linked to a Prime Checking, Premier Checking or Private Bank Interest Checking account.
  6. How do we send our QA Questions to you?
  7. Where can a customer go to make an appointment?
  8. Which service helps notify customers about account and online banking activity and can be sent directly to customers email addresses or mobile phone numbers?
  9. Sending weekly QA questions is part of their role as a champion team to help us minimize QA errors.
  10. When a customer has an issue with a driver’s license not working, we refer to the ___ document in the VL.
  11. Has a monthly service fee of $25 that can be avoided by having $20,000 or more in statement-ending qualifying linked balances.
  12. We can go to the ___ site to find other people who work for Wells Fargo.
Down
  1. If a customer paid for merchandise and did not receive it with their debit card, we would file a ___ claim.
  2. Working on special projects and providing us with monthly events are some of their roles as a champion team.
  3. Where can we go submit feedback for pain points or business improvements?
  4. What platform can customers use to send and receive money from people they know and trust?
  5. What do we file for a dissatisfied customer in chat?
  6. Doing calibrations is part of their role as a champion team to make sure we provide good customer service.
  7. We do this at the end of our chat and it helps our LOB to compile why our customers are chatting with us.
  8. Has a monthly service fee of $35 that can be avoided by having $250,000 or more in statement-ending qualifying linked balances.

20 Clues: What month do we go back to the office? • How do we send our QA Questions to you? • Where can a customer go to make an appointment? • Where do we go to enter our time worked each day? • What do we file for a dissatisfied customer in chat? • We can go to the ___ site to find other people who work for Wells Fargo. • ...

AES Indiana CS Week 2021-09-20

AES Indiana CS Week crossword puzzle
Across
  1. How many long-term extensions can a customer have in 12 months?
  2. Who do you need to call first for a priority reconnect?
  3. What does the A in AES stand for?
  4. Who does a customer call to remove debris after storm/emergency work?
  5. How many short-term extensions can a customer get in one billing cycle?
  6. How many return checks is a customer allowed to have?
Down
  1. Who is responsible for vegetation management on the service drop?
  2. What does the "T" in the H.E.A.R.T of Customer Service.
  3. What is the command to use for payment research?
  4. What are some causes of momentary outages?
  5. What does the "H" in the H.E.A.R.T of Customer Service.
  6. What is the return check fee?

12 Clues: What is the return check fee? • What does the A in AES stand for? • What are some causes of momentary outages? • What is the command to use for payment research? • How many return checks is a customer allowed to have? • What does the "T" in the H.E.A.R.T of Customer Service. • Who do you need to call first for a priority reconnect? • ...

GESMV Customer Service Class 2023-03-31

GESMV Customer Service Class crossword puzzle
Across
  1. showcasing the employee's knowledge of the property or surrounding area to help a guest with a specific request or generally improve his or her stay
  2. Look for opportunities to create a unique experience
  3. Challenges us to think harder, to be more creative and to develop a greater understanding and to search for alternative avenues that are more efficient, effective and more productive
  4. the collaborative effort of a group to achieve a common goal
  5. know the laws about __ and how to behave around them
  6. Use the guest's __ whenever possible
  7. approach every situation as a __ experience
  8. adapt your __ to the situation
Down
  1. enlist the help of your __
  2. be all in
  3. The sharing of information between 2 or more individuals
  4. Going above and beyond your normal job responsibilities to make things happen
  5. You should always make guest feel __
  6. if you can't immediately find an __ to the question, ask guests how to contact with the information
  7. understand your __ in guest service
  8. don't make __ when working an individual with a special need or disability
  9. is providing a welcoming and inclusive environment for all guest
  10. 7% of communication
  11. maintain __ contact, it forces you to pay attention

19 Clues: be all in • 7% of communication • enlist the help of your __ • adapt your __ to the situation • understand your __ in guest service • You should always make guest feel __ • Use the guest's __ whenever possible • approach every situation as a __ experience • maintain __ contact, it forces you to pay attention • Look for opportunities to create a unique experience • ...

Sales terms 2023-07-07

Sales terms crossword puzzle
Across
  1. The final stage of the sales process, where the salesperson seeks to secure a commitment from the prospect to make a purchase.
  2. cycle The period of time it takes from initial contact with a prospect to closing the sale, including all stages and interactions.
  3. The act of contacting a prospect or customer after an initial interaction to maintain engagement and nurture the relationship.
  4. Offering complementary or related products or services to a customer who has already made a purchase.
  5. handling Addressing and resolving concerns or objections raised by prospects to overcome barriers to the sale.
  6. generation The process of identifying and attracting potential customers who have expressed interest in a product or service.
  7. funnel A visual representation of the buyer's journey, illustrating the stages a prospect goes through from initial awareness to becoming a customer.
  8. A concern or barrier raised by a prospect that inhibits or prevents them from making a purchase.
  9. When an existing customer recommends or refers a new prospect or lead to a salesperson or company.
  10. audience The specific group of people or businesses that a product or service is intended to appeal to and serve.
  11. calling Making unsolicited calls to potential customers who have not expressed prior interest in the product or service being offered.
  12. Assessing the suitability and potential of a prospect to determine if they meet the criteria for becoming a customer.
Down
  1. The process of identifying potential customers or leads for a product or service.
  2. quota The predetermined sales target or goal that a salesperson is expected to achieve within a specific period.
  3. A visual representation of the sales process, showing the progression of prospects from initial contact to closing the sale.
  4. A financial incentive or percentage of the sales revenue that a salesperson receives as compensation for achieving or exceeding sales targets.
  5. The practice of encouraging a customer to purchase a more expensive or additional product or service than originally intended.
  6. Additional features, benefits, or services that are provided to customers to enhance the perceived value of a product or service.
  7. The state of a product or service becoming outdated or no longer relevant due to technological advancements or changing market demands.
  8. building: Establishing and nurturing long-term connections with customers based on trust, rapport, and mutual understanding.
  9. proposition The unique combination of benefits and value that a product or service offers to customers compared to competitors.

21 Clues: The process of identifying potential customers or leads for a product or service. • A concern or barrier raised by a prospect that inhibits or prevents them from making a purchase. • When an existing customer recommends or refers a new prospect or lead to a salesperson or company. • ...

Ziply Crossword 2021 2021-09-30

Ziply Crossword 2021 crossword puzzle
Across
  1. What service is free for 90 days?
  2. How you end your call
  3. Response What does IR stand for?
  4. One of our Fearless Leaders
  5. What is Customer Service Appreciation Week about?
Down
  1. Where we house information
  2. What is one thing we do not do when signing a new customer?
  3. What a customer can hear in your voice
  4. Extenders What is worth a $250.00 value?
  5. What are you managers saying this week?
  6. What do you use to show your customer that you care?
  7. What do you do for the Company?
  8. What fee is waived when we sign a new customer?

13 Clues: How you end your call • Where we house information • One of our Fearless Leaders • What do you do for the Company? • Response What does IR stand for? • What service is free for 90 days? • What a customer can hear in your voice • What are you managers saying this week? • Extenders What is worth a $250.00 value? • What fee is waived when we sign a new customer? • ...

Day 1 - Business Development , Strategic Planning and Implementation & Excellence Orientation 2014-09-15

Day 1 - Business Development , Strategic Planning and Implementation & Excellence Orientation crossword puzzle
Across
  1. Goals should be _____________________.
  2. Repair, Refinement, Renovation & ___________.
  3. Strategic Planning and Implementation comprises of 2 components - Planning and _______________.
  4. The Modern Customer Life Cycle focuses on _____________ & Development.
  5. Assessing Service Quality.
  6. The traditional Customer lifecycle focuses on _____________.
  7. Sales is Transactional and Business Development is _________________.
Down
  1. Used to determine Strategic Alternatives.
  2. Process of consistently communicating to every customer (Internal or external)that they are valued and that their satisfaction is paramount to the organization is known as ____________ Excellence.
  3. Long term Value + Customer Markets + Relationship = _____________for Growth.
  4. The stages customers pass through when considering, purchasing and using products or services offered by their vendors as well as the associated marketing, sales and service tactics the business engages in to push those customers towards a purchase decision is ____________ lifecycle.
  5. An organization recognized for its exemplary operational performance.
  6. The three level of strategy are – 1. Corporate 2. Business 3. _________________.
  7. Strategy is made up of Values, Vision and _____________.
  8. We use _______________ Profile Matrix to determine where are we now.

15 Clues: Assessing Service Quality. • Goals should be _____________________. • Used to determine Strategic Alternatives. • Repair, Refinement, Renovation & ___________. • Strategy is made up of Values, Vision and _____________. • The traditional Customer lifecycle focuses on _____________. • We use _______________ Profile Matrix to determine where are we now. • ...

Customer Service Vocabulary 2023-03-01

Customer Service Vocabulary crossword puzzle
Across
  1. Over and Above Basic Product
  2. A Question Raised for Inquiry
  3. A Bond Formed due to the outcome of Individual Customer Service Transactions
  4. Statement A Brief Statemetn of the Main Purpose of an Organization
  5. A Customer From Outside the Company that Provides A Service or Product
  6. A Person in an Organization Perceived by the Customer as Giving the Customer Service
Down
  1. Routines and Detailed Steps
  2. Improving Customer Service in order to stay Ahead of Competitors
  3. Guides Employees on how They Should Conduct Business
  4. A Statement that You are Unhappy or Not Satisfied with Something

10 Clues: Routines and Detailed Steps • Over and Above Basic Product • A Question Raised for Inquiry • Guides Employees on how They Should Conduct Business • Improving Customer Service in order to stay Ahead of Competitors • A Statement that You are Unhappy or Not Satisfied with Something • Statement A Brief Statemetn of the Main Purpose of an Organization • ...

Ziply Crossword 2021 2021-09-30

Ziply Crossword 2021 crossword puzzle
Across
  1. What service is free for 90 days?
  2. How you end your call
  3. Response What does IR stand for?
  4. One of our Fearless Leaders
  5. What is Customer Service Appreciation Week about?
Down
  1. Where we house information
  2. What is one thing we do not do when signing a new customer?
  3. What a customer can hear in your voice
  4. Extenders What is worth a $250.00 value?
  5. What are you managers saying this week?
  6. What do you use to show your customer that you care?
  7. What do you do for the Company?
  8. What fee is waived when we sign a new customer?

13 Clues: How you end your call • Where we house information • One of our Fearless Leaders • What do you do for the Company? • Response What does IR stand for? • What service is free for 90 days? • What a customer can hear in your voice • What are you managers saying this week? • Extenders What is worth a $250.00 value? • What fee is waived when we sign a new customer? • ...

Chapter 2 Vocabulary Puzzle 2021-09-13

Chapter 2 Vocabulary Puzzle crossword puzzle
Across
  1. an activity that is done for another person
  2. Quality Service providing the same good service and products to customers each and every time they come to your business
  3. someone who purchases products or services from a business, such as a department store or hotel
  4. ___ employee who can anticipate customer needs
  5. service that meets or exceeds customer expectations
Down
  1. the ability to put yourself in someone else’s shoes and know how that person feels
  2. Moment a time when the customer experience makes a bigger impact on customer satisfaction than at other times.
  3. the positive feeling that customers have about a business that meet their needs
  4. the area of hospitality that guests usually see
  5. Encounter interaction between a customer and a staff member
  6. the area in hospitality that guests usually do not see
  7. customer who purchases product or services from a hospitality business

12 Clues: an activity that is done for another person • ___ employee who can anticipate customer needs • the area of hospitality that guests usually see • service that meets or exceeds customer expectations • the area in hospitality that guests usually do not see • Encounter interaction between a customer and a staff member • ...

Chapter 2 Vocabulary Puzzle 2021-09-13

Chapter 2 Vocabulary Puzzle crossword puzzle
Across
  1. an activity that is done for another person
  2. Quality Service providing the same good service and products to customers each and every time they come to your business
  3. someone who purchases products or services from a business, such as a department store or hotel
  4. ___ employee who can anticipate customer needs
  5. _________ service that meets or exceeds customer expectations
Down
  1. the ability to put yourself in someone else’s shoes and know how that person feels
  2. Moment a time when the customer experience makes a bigger impact on customer satisfaction than at other times.
  3. the positive feeling that customers have about a business that meet their needs
  4. the area of hospitality that guests usually see
  5. Encounter interaction between a customer and a staff member
  6. the area in hospitality that guests usually do not see
  7. customer who purchases product or services from a hospitality business

12 Clues: an activity that is done for another person • ___ employee who can anticipate customer needs • the area of hospitality that guests usually see • the area in hospitality that guests usually do not see • Encounter interaction between a customer and a staff member • _________ service that meets or exceeds customer expectations • ...

management Revision 2 2016-11-02

management Revision 2 crossword puzzle
Across
  1. of mouse, WOM communicated via internet
  2. signal
  3. factory, Highly capital intensive service
  4. Multi-item questionnaire comparing expectation to perception
  5. Standard activities found in high volume operations
  6. Network strategy enabling consolidation of information
  7. of Tolerance, Range of acceptable variance
  8. Chain Management, Managing network and flow of information and materials
Down
  1. Customer who attracts bad luck
  2. Configuration, information about queue location and arrangement
  3. Network strategy coordinating processes
  4. Incident Analysis, Tool for walking customers through the organisation
  5. valued customer, positive
  6. Marketing, Aimed at managing and enhancing customer relationships
  7. Flattening demand peaks

15 Clues: signal • Flattening demand peaks • valued customer, positive • Customer who attracts bad luck • of mouse, WOM communicated via internet • Network strategy coordinating processes • factory, Highly capital intensive service • of Tolerance, Range of acceptable variance • Standard activities found in high volume operations • Network strategy enabling consolidation of information • ...

Capture a PSE Lead 2021-10-12

Capture a PSE Lead crossword puzzle
Across
  1. name of SMARTphone app to submit a customer's information for a free exterior project consultation
  2. barrier generally placed around a yard
  3. contractor hired by Lowe's to complete Exterior project
  4. when the power goes out this keeps the lights on
  5. year, length of time Lowe's guarantees warranty on an install
  6. look through this traditionally rectangle object to see outside
  7. shallow trough designed to catch rain
  8. what the PSE does at the consultation to ensure correct quantities of product
Down
  1. service model that ensures best in class customer service
  2. a structure of planks or plates, approximately horizontal
  3. a Lowe's service 55% of customers don't know we offer
  4. Project Specialist _______________ who helps build exteriors install estimate, virtually or in-person roof, the structure forming the upper covering of a building
  5. ask!, how to know if customer needs an install
  6. Installation Management Program, abbreviated
  7. part of service model we use when double check all parts of project with customer
  8. door, a doorway that allows entrance to or exit from a building
  9. part of the service model we use when asking customers "Who is installing this for you?"
  10. associates who can enter lead

18 Clues: associates who can enter lead • shallow trough designed to catch rain • barrier generally placed around a yard • Installation Management Program, abbreviated • ask!, how to know if customer needs an install • when the power goes out this keeps the lights on • a Lowe's service 55% of customers don't know we offer • contractor hired by Lowe's to complete Exterior project • ...

Operations 2020-12-16

Operations crossword puzzle
Across
  1. The movement of goods, services, information and money throughout the production process.
  2. A financial measure of sales.
  3. A method of production where a product is made to meet the exact requirements of the customer.
  4. When employees focus on a limited number of tasks and become expert at them.
  5. a desirable but not essential item.
  6. The computing and communication systems used to exchange information with stakeholders.
  7. the experience the customer gets when purchasing a good or service.
  8. An approach to production that focuses on minimising waste
  9. The process of gathering, analysing and processing data relevant to marketing decisions.
  10. Stock is only ordered to meet customer orders.
  11. The person who uses the product or service.
  12. Involves selecting suppliers and establishing payment terms.
Down
  1. An approach to quality where everyone is focused on preventing errors and ensuring quality at each stage of production.
  2. All the businesses and activities involved in providing a business with the materials and resources needed to create a good for sale.
  3. A measure of the number of goods or services that are sold.
  4. When a consumer gives up money in return for a good or service.
  5. Buying and selling of goods online.
  6. Dividing a market into different groups of needs and wants,
  7. A method of production where items move continuously from one stage to the next.
  8. A product that meets or exceeds customer expectations.
  9. Extra stock is kept to fulfill additional demand or to protect against late deliveries.
  10. The person who buys the product or service.
  11. Something we must have to survive.
  12. Buying or selling of goods using mobile, wireless devices.
  13. The process of turning inputs into finished products.
  14. Focusing on continuously improving production in a series of small steps.

26 Clues: A financial measure of sales. • Something we must have to survive. • Buying and selling of goods online. • a desirable but not essential item. • The person who buys the product or service. • The person who uses the product or service. • Stock is only ordered to meet customer orders. • The process of turning inputs into finished products. • ...

Service Marketing 2024-07-20

Service Marketing crossword puzzle
Across
  1. Connsultation and ____________ represent important ways to add value to a product.
  2. __________ Colours encourage quick decisions and work best for businesses where low-involvement purchase decisions are made.
  3. In broad terms, ____________ focuses on benefits created for the customer’s side of the equation, and _productivity addresses the financial costs incurred by the firm.
  4. The best cure for vandalism is ______________.
  5. Server ____________ ensure that service staffs do things correctly, as requested, in the right order, and at the right speed.
  6. person in response to the request: “What do you suggest?”
  7. Service environments, also called ____________ relate to the style and appearance of the physical surroundings and other experiential elements encountered by customers at service delivery sites.
  8. ____________ product supply the central, problem-solving benefit that customers seek.
  9. Which airline’s ‘The Residence’ provides a luxurious three-room suite in the sky. Designed for up to two guests, The Residence features an ensuite shower room, private bedroom with a double bed and separate living area.
  10. A(n) ____________ is one that a firm has selected from among those in the broader market and may be defined on the basis of several variables.
  11. Blueprinting is a more sophisticated version of ____________.
  12. _._._in marketing, is the moment when a customer/user interacts with a brand, product or service to form or change an impression about that particular brand, product or service.
  13. _______________ confirmation is when the service provided was better than
  14. ____________ represent a special type of order taking that entitles customers to a specific unit of service.
  15. _______fragrance would you use to relax and calm customers?
  16. Jan Carlzon, the former CEO of Scandinavian Airlines System, used the
  17. A service ___________ is a promise that if service delivery fails to meet pre-defined standards, the customer is entitled to compensation.
  18. A customer who behaves in a thoughtless or abusive fashion, causing problems for the firm, its employees, and other customers is known as____________ customers.
  19. The ____________ is the difference between what senior management believes
  20. Established in 2011, Which is the PoS platform for the Food & Beverage sector across India, the Middle East, UAE, South Africa and Canada and provide holistic restaurant management software, including billing, inventory management, online ordering, and all other front—and back-of-house management modules that any restaurant requires—from single-standing outlets to chains.
Down
  1. The ____________ is the difference between what is delivered and what customers perceive they have received.
  2. Effective service recovery procedures should be ____________, planned, trained, empowered
  3. #StopTheHelmetExcuse is the hashtag of __________Bank. The campaign is aimed at promoting safety and encouraging people to wear helmets while riding two-wheelers.
  4. A(n) _________ diagram is used for cause-and-effect analysis.
  5. Characteristics that customers find hard to evaluate even after consumption are termed____________ attribute.
  6. Tangible characteristics that customers can evaluate prior to purchase are termed ____________ attribute.
  7. expect and customers’ actual needs and expectations
  8. ‘Excellent companies will perform the service right the first time’ is a typical statement within the __________ dimension of the SERVQUAL scale.
  9. A triangle of Company, Customers, Employees, Internal Marketing, External Marketing communications and Interactive marketing is known as………… triangle.
  10. The prepurchase stage begins with need ____________.
  11. Customer who expresses resentment, abuses service employees verbally or even physically is known as_____
  12. Reliability, ease of use, and customer support are considered ____________ attribute.
  13. The ______________ jaycustomer has no intention of paying and sets out to steal
  14. At it’s simplest, ____________ consists of immediate advice from a knowledgeable
  15. of ____________ metaphor as a reference point for transforming the airline into a customer-driven business.
  16. Training is most effective at reducing person/role____________.
  17. or services.

37 Clues: or services. • The best cure for vandalism is ______________. • expect and customers’ actual needs and expectations • The prepurchase stage begins with need ____________. • person in response to the request: “What do you suggest?” • _______fragrance would you use to relax and calm customers? • A(n) _________ diagram is used for cause-and-effect analysis. • ...

Customer Service Week 2014 2014-08-18

Customer Service Week 2014 crossword puzzle
Across
  1. Done or occurring at a favourable or useful time
  2. Way in which two or more people or organizations regard and behave toward each other
  3. Action or process of carrying out or accomplishing an action, task, or function
  4. Fulfilment of expectations or needs
  5. A series of actions or steps taken in order to achieve a particular end
  6. To give attention with the ear
  7. Able to be reached or entered
  8. A thing said, written, or done to deal with or as a reaction to a question, statement, or situation
  9. Give assistance
  10. Take action; do something
Down
  1. An inhabitant of a particular town or city
  2. The competence or skill expected of a professional
  3. Practical contact with and observation of facts or events
  4. Mayor of Calgary Nenshi
  5. Modification or control of a process or system by its results or effects
  6. All the ways in which we differ
  7. Make it easier for (someone) to do something by offering one's services or resources
  8. First Canadian city to host the Olympic Winter Games.
  9. service Is provided by government to people living within its jurisdiction

19 Clues: Give assistance • Mayor of Calgary Nenshi • Take action; do something • Able to be reached or entered • To give attention with the ear • All the ways in which we differ • Fulfilment of expectations or needs • An inhabitant of a particular town or city • Done or occurring at a favourable or useful time • The competence or skill expected of a professional • ...

Customer Service Week Crossword! 2023-10-02

Customer Service Week Crossword! crossword puzzle
Across
  1. What is the real name of the Squishmallow behind Megan?
  2. If I had a question I couldn't find the answer to, I would call...
  3. What the city on the poster behind Ryan?
  4. Video Tool
  5. Who was the green character behind Jason?
  6. Who was the Sith Lord behind Eric?
  7. ADT has a partnership with
  8. ADT's Northstar is our...
  9. CEO's last name?
Down
  1. What does VSC stand for?
  2. What color was Dan's shirt?
  3. What was Jesse standing in front of?
  4. Most of our customers now have a (BLANK) system?
  5. The article that comes out via email with helpful information
  6. I should always mention the (BLANK) before ending my call with the customer!
  7. Our number one priority is our customer's (BLANK)
  8. How many Lego builds did Bri have behind her?
  9. How many times did Ben say "Thank you"
  10. What tool should we using on all network calls?

19 Clues: Video Tool • CEO's last name? • What does VSC stand for? • ADT's Northstar is our... • ADT has a partnership with • What color was Dan's shirt? • Who was the Sith Lord behind Eric? • What was Jesse standing in front of? • How many times did Ben say "Thank you" • What the city on the poster behind Ryan? • Who was the green character behind Jason? • ...

CUSTOMER SERVICE WEEK 2023 2023-09-27

CUSTOMER SERVICE WEEK 2023 crossword puzzle
Across
  1. Boy moms... What is the top boy name of 2023?
  2. Bees have _____ eyes.
  3. Village in WI located at 43°55′4″N 87°44′47″W.
  4. Which CSR has worked for both US regions?
  5. Second best-selling Kallista kitchen faucet.
  6. LEGO's original founder: Ole ____ Kristiansen
  7. Ren McCormack. (2 words)
  8. ____ are poisonous to dogs.
  9. _____ is swimming in health benefits.
  10. To reach the ____, you would need to build a column of approx. 40 billion LEGO bricks.
Down
  1. A current Kallista vessel: ___ ___ ___ Elliptical Decorative Vessel. (3 words)
  2. Dumbledore has a deeper meaning. It's an Old English word for "______________".
  3. A shrimp's _____ is located in its head.
  4. _______ are known to have more taste buds than humans do.
  5. Kallista freestanding tubs constructed from durable __________ marble cast stone material.
  6. Three words to describe Kallista faucets in 1997: ____, Pleasure & Quality.
  7. In 1997, there were three distinct collections: Kallista, _____ Kallista and Decorative Kallista.
  8. The ____ ____ was invented in the late 1950's. (2 words)
  9. What US territory has had the most sales 2023? East, West or South.

19 Clues: Bees have _____ eyes. • Ren McCormack. (2 words) • ____ are poisonous to dogs. • _____ is swimming in health benefits. • A shrimp's _____ is located in its head. • Which CSR has worked for both US regions? • Second best-selling Kallista kitchen faucet. • Boy moms... What is the top boy name of 2023? • LEGO's original founder: Ole ____ Kristiansen • ...

CUSTOMER SERVICE WEEK 2023 2023-09-27

CUSTOMER SERVICE WEEK 2023 crossword puzzle
Across
  1. Boy moms... What is the top boy name of 2023?
  2. Bees have _____ eyes.
  3. Village in WI located at 43°55′4″N 87°44′47″W.
  4. Which CSR has worked for both US regions?
  5. Second best-selling Kallista kitchen faucet.
  6. LEGO's original founder: Ole ____ Kristiansen
  7. Ren McCormack. (2 words)
  8. ____ are poisonous to dogs.
  9. _____ is swimming in health benefits.
  10. To reach the ____, you would need to build a column of approx. 40 billion LEGO bricks.
Down
  1. A current Kallista vessel: ___ ___ ___ Elliptical Decorative Vessel. (3 words)
  2. Dumbledore has a deeper meaning. It's an Old English word for "______________".
  3. A shrimp's _____ is located in its head.
  4. _______ are known to have more taste buds than humans do.
  5. Kallista freestanding tubs constructed from durable __________ marble cast stone material.
  6. Three words to describe Kallista faucets in 1997: ____, Pleasure & Quality.
  7. In 1997, there were three distinct collections: Kallista, _____ Kallista and Decorative Kallista.
  8. The ____ ____ was invented in the late 1950's. (2 words)
  9. What US territory has had the most sales 2023? East, West or South.

19 Clues: Bees have _____ eyes. • Ren McCormack. (2 words) • ____ are poisonous to dogs. • _____ is swimming in health benefits. • A shrimp's _____ is located in its head. • Which CSR has worked for both US regions? • Second best-selling Kallista kitchen faucet. • Boy moms... What is the top boy name of 2023? • LEGO's original founder: Ole ____ Kristiansen • ...

All About Sears Home Services 2013-07-16

All About Sears Home Services crossword puzzle
Across
  1. A way to understand how you can improve.
  2. An informational piece that we leave with the customer.
  3. This is why most customers call Sears.
  4. General term for one of our main service offerings.
  5. Our customer service goal and commitment.
  6. The main place where are services are performed. For customers there is no place like it.
  7. The focus of our work.
Down
  1. Our website for the cleaning side of the business.
  2. Most people don't know what is lurking in these.
  3. Our website for the garage solutions side of the business.
  4. A service offering for a customer's garage door.
  5. A group of people that work together to accomplish goals.
  6. An area most homes where many of our services are performed.
  7. The greatest compliment a customer can give.

14 Clues: The focus of our work. • This is why most customers call Sears. • A way to understand how you can improve. • Our customer service goal and commitment. • The greatest compliment a customer can give. • Most people don't know what is lurking in these. • A service offering for a customer's garage door. • Our website for the cleaning side of the business. • ...

Customer Service Week 2023 2023-09-29

Customer Service Week 2023 crossword puzzle
Across
  1. NEGATIVE OR POSITIVE FEEDBACK
  2. ORGANIC CONNECTIONS SET UP BY THE
  3. INTRANET NAME
  4. CHARGEBACK OR DISPUTE OF PAYMENT
  5. INSTALL EQUIPMENT TO DISCONNECT SERVICE
  6. MUST RECEIVE 2 BEFORE DISCONNECTION
  7. WHEN RED TAG IS ISSUED
  8. COLLECTION OF ACCOUNT RECEIVABLES
Down
  1. A MONTHLY MANDATORY __________ MEETING
  2. THE DEPARTMENT WHICH RECEIVES 1ST LINE OF COMMUNICATION
  3. EXPECTED MERGE COMPANY IS
  4. 1/6 BALANCE OR PORTION OF TOTAL BALANCE
  5. MUST COMPLETE 14 HOURS OF
  6. ORGANIC CONNECTION MUST PAY BEFORE SET UP
  7. CUSTOMER RECEIVES IF 1 DAY LATE
  8. MOST RECENT AQUISITION
  9. PREPARE NEW SET UP OF ACCOUNTS
  10. DIGGING OR REMOVING FROM THE GROUND
  11. JOINT EFFORT FROM ALL DEPARTMENTS

19 Clues: INTRANET NAME • MOST RECENT AQUISITION • WHEN RED TAG IS ISSUED • EXPECTED MERGE COMPANY IS • MUST COMPLETE 14 HOURS OF • NEGATIVE OR POSITIVE FEEDBACK • PREPARE NEW SET UP OF ACCOUNTS • CUSTOMER RECEIVES IF 1 DAY LATE • CHARGEBACK OR DISPUTE OF PAYMENT • ORGANIC CONNECTIONS SET UP BY THE • JOINT EFFORT FROM ALL DEPARTMENTS • COLLECTION OF ACCOUNT RECEIVABLES • ...

Retention Training Crossword 2022-05-04

Retention Training Crossword crossword puzzle
Across
  1. They already __________ it
  2. CEO
  3. ______________ Goal
  4. Customers are most _________
  5. Customer focused service _______
  6. Going ________
  7. We are _______________
Down
  1. Type of solar panel
  2. Cloud computing service software
  3. ___________ To Install
  4. A Google Workspace App
  5. Every customer receives this type of call
  6. Power Purchase Agreement is a type of_______

13 Clues: CEO • Going ________ • Type of solar panel • ______________ Goal • ___________ To Install • A Google Workspace App • We are _______________ • They already __________ it • Customers are most _________ • Cloud computing service software • Customer focused service _______ • Every customer receives this type of call • Power Purchase Agreement is a type of_______

Lowe's 2024-07-10

Lowe's crossword puzzle
Across
  1. WHERE THE PROS GO
  2. WHAT ARE THE BLUE VEST ASSOCIATES CALLED
  3. DAILY TRAINING
  4. PERSON IN CHARGE
  5. WHAT THE FORKLIFT RUNS ON
  6. AN APPLIANCE
  7. A HOLIDAY THE STORE IS CLOSED
  8. WHAT WE SHOULD ASK CUSTOMERS TO DO
Down
  1. NEW CUSTOMER DIY REWARD PROGRAM
  2. WHERE YOU FIND YOUR SCHEDULE
  3. THE LAST WORD IN SMART CUSTOMER SERVICE
  4. WHERE THE APPLIANCES ARE STORED
  5. THE FIRST WORD IN SMART CUSTOMER SERVICE

13 Clues: AN APPLIANCE • DAILY TRAINING • PERSON IN CHARGE • WHERE THE PROS GO • WHAT THE FORKLIFT RUNS ON • WHERE YOU FIND YOUR SCHEDULE • A HOLIDAY THE STORE IS CLOSED • NEW CUSTOMER DIY REWARD PROGRAM • WHERE THE APPLIANCES ARE STORED • WHAT WE SHOULD ASK CUSTOMERS TO DO • THE LAST WORD IN SMART CUSTOMER SERVICE • WHAT ARE THE BLUE VEST ASSOCIATES CALLED • ...

BASS AME Induction Quiz 2014-01-15

BASS AME Induction Quiz crossword puzzle
Across
  1. The resolution of a customer query by an FSD analyst without the intervention of the Service Line(s) or the Customer, the resolution is classified as a _______.
  2. What service line is responsible for Payment processing
  3. Act like _____________( Must Do)
  4. Role of _______ in BASS AME is Governance Frameworks, Risk Management, Consultancy / Advice, Reviews / Audits
  5. 1% _________ We understand there is always a better way
  6. Any type of question / concern / problem raised to FSD by the Customer
Down
  1. “We ____________ believe in delivering value through Service Excellence”
  2. The 2 SAP Instances are _______+ & BATSA+
  3. 1% _________ We accept changes, we embrace challenges
  4. 1% _________ We are ONE BASS
  5. 1% _________ We always act in the best interest of the customer
  6. 1% ________ We are professionals working for professionals
  7. 1% _________ We ask why, take ownership and provide solutions
  8. _________of leaders (Must Do)
  9. agents Travel & Expense Claims processes incoices for ______

15 Clues: 1% _________ We are ONE BASS • _________of leaders (Must Do) • Act like _____________( Must Do) • The 2 SAP Instances are _______+ & BATSA+ • 1% _________ We accept changes, we embrace challenges • What service line is responsible for Payment processing • 1% _________ We understand there is always a better way • ...

Marketing Crossword 2023-03-09

Marketing Crossword crossword puzzle
Across
  1. Something at the top of an article or page in a newspaper
  2. Includes people born between 1965 and 1976
  3. The process of identifying and marketing to a specific audience or demographic.
  4. A marketing campaign or content that spreads rapidly through social media and other channels.
  5. The revenue generated by a marketing campaign or other business activity.
  6. The overall experience a customer has with a product or service, including ease of use and customer service.
  7. A short tune or song used in advertising to create brand recognition.
  8. The path that a customer takes from first hearing about a product or service to making a purchase.
  9. People born between 1997 and 2010
  10. The process of turning a potential customer into a paying customer.
  11. The process of improving the performance of a website or campaign through testing and analysis.
  12. The group of people that a marketing campaign is directed towards.
Down
  1. Someone who has a large following on social media and can influence purchasing decisions.
  2. Data and statistics used to measure the success of a marketing campaign.
  3. A page that encourages the consumer to take action
  4. The process of advertising to people who have previously interacted with a brand or visited a website.
  5. Recommendations or referrals from satisfied customers that help to promote a product or service.
  6. Data that can be measured and analyzed numerically.
  7. The process of expanding a business or increasing its revenue.
  8. The process of creating a unique image and name for a product or company.
  9. The process of connecting with customers and building relationships through various channels.
  10. Specific words or phrases used in online advertising to target a specific audience.
  11. Search engine optimization, the process of optimizing a website to rank higher in search engine results.
  12. The use of advertising and other marketing strategies to raise awareness of a product or service.
  13. Information collected and analyzed to better understand consumer behavior and preferences.
  14. A specific area or market segment that a product or service is designed for.

26 Clues: People born between 1997 and 2010 • Includes people born between 1965 and 1976 • A page that encourages the consumer to take action • Data that can be measured and analyzed numerically. • Something at the top of an article or page in a newspaper • The process of expanding a business or increasing its revenue. • ...

Cloud Consumption Quiz 2016-08-12

Cloud Consumption Quiz crossword puzzle
Across
  1. Instant Messaging Service
  2. Microsoft Cloud Service
  3. A service, product, or application that addresses a customer’s Needs
  4. We live in a cloud-first, mobile ... world.
  5. A cloud service where we monetize per user (e.g. Office 365)
  6. Microsoft Office Location
Down
  1. How much of a service a customer is using
  2. Making Cloud Service available to use
  3. Customer actively utilizing a Service
  4. Outlook (Synonym)
  5. Strategic Planning and Management Instrument

11 Clues: Outlook (Synonym) • Microsoft Cloud Service • Instant Messaging Service • Microsoft Office Location • Making Cloud Service available to use • Customer actively utilizing a Service • How much of a service a customer is using • We live in a cloud-first, mobile ... world. • Strategic Planning and Management Instrument • ...

Departments and Services 2022-09-13

Departments and Services crossword puzzle
Across
  1. WHO HANDLES CANCELLATIONS?
  2. WHO HANDLES COMMERCIAL CANCELLATIONS?
  3. WHAT IS ONE PLAN THAT ENDS THIS MONTH?
  4. WHERE DO WE SEND A CUSTOMER IF THEY WANT TO CANCEL WITHIN 30 DAYS OF NEW SERVICE?
  5. WHAT PLAN BEGINS THIS MONTH?
Down
  1. WHAT CAN BE REMOVED IF THE TECH GIVES THE OKAY?
  2. WHO IS THE AUGUST EMPLOYEE OF THE MONTH?
  3. WHERE DO WE SEND A CUSTOMER WHO WANTS TO RESCHEDULE THEIR INTENSIVE?
  4. IF A CUSTOMER HAS A COMPLAINT ABOUT SERVICE?
  5. WHO HANDLES CANCELLATIONS WHEN A CUSTOMER HAS MOVED?
  6. WHAT DO WE DO WITH A PRODUCTION TICKET WHEN A CUSTOMER WANTS TO WAIT ON SERVICE?

11 Clues: WHO HANDLES CANCELLATIONS? • WHAT PLAN BEGINS THIS MONTH? • WHO HANDLES COMMERCIAL CANCELLATIONS? • WHAT IS ONE PLAN THAT ENDS THIS MONTH? • WHO IS THE AUGUST EMPLOYEE OF THE MONTH? • IF A CUSTOMER HAS A COMPLAINT ABOUT SERVICE? • WHAT CAN BE REMOVED IF THE TECH GIVES THE OKAY? • WHO HANDLES CANCELLATIONS WHEN A CUSTOMER HAS MOVED? • ...

marketing period 1 test review 2024-01-04

marketing period 1 test review crossword puzzle
Across
  1. inquiring about a customer needing assistance
  2. During which step of the sale should you learn what the retail customer is looking for in a good or service?
  3. How might a customer feel if you asked several questions in a row?
  4. How should a salesperson approach a customer who is in a hurry?
  5. logical reason for making a purchase
  6. “We really can’t buy this car because we have to repaint our house and replace our refrigerator.” What is the basis for this type of objection?
  7. locating potential customers without checking leads
  8. way to determine needs
  9. encouraging customers to talk
Down
  1. matching product with customer’s needs and wants
  2. face-to-face meeting with a customer
  3. During a presentation, what is the maximum number of items a salesperson should show a customer at one time?
  4. In which selling situation is using the latest jargon acceptable?
  5. facial expressions, hand motions, and eye movements
  6. a product feature that benefits the customer
  7. A customer in a computer store tells the salesperson, “I can’t buy this software program. I don’t understand the directions.” The salesperson’s replies, “Let’s read over the directions together. What is the first direction you find confusing?” What method of handling objections is the salesperson using?
  8. In an organizational sales situation, when are the customers’ needs usually determined?
  9. A salesperson says to a customer, “I’ve had many customers express the same concern you’ve just stated.”What step of the basic strategy for handling objections does this comment represent?
  10. initial approach involving business etiquette
  11. Lee works in the men’s clothing department of a large department store. He notices a regular customer inspecting an elegant suit. As he approaches the customer, he says, “Good morning, Mr. Rivers. How may I help you this morning?” What method of initial approach is Lee using?

20 Clues: way to determine needs • encouraging customers to talk • face-to-face meeting with a customer • logical reason for making a purchase • a product feature that benefits the customer • inquiring about a customer needing assistance • initial approach involving business etiquette • matching product with customer’s needs and wants • ...

Customer Service Week 2020 Crossword Puzzle 2020-10-07

Customer Service Week 2020 Crossword Puzzle crossword puzzle
Across
  1. Utilizing CoPilot will build ______
  2. A _____ or a frown can be heard in the tone of your voice
  3. Being of service or assistance
  4. A customer will appreciate it if you go the _____ _____
  5. 400 mbps
  6. Spectrum sells mobile as well as land line _____
  7. Maintaining an even _____ on your call will go a long way with your customer
Down
  1. Customer _____ Week 2020
  2. If the caller is upset, stay _____
  3. A great way to empower the customer is to provide them with ____ _______ options
  4. Hearing with intention is to actively ______
  5. Part of acknowledging a customers concern may mean showing _______
  6. When a customer wants an extension on a late bill they call in to make a payment ______
  7. Basic and Expanded TV Package
  8. Customers can access their account and pay bills using the ____

15 Clues: 400 mbps • Customer _____ Week 2020 • Basic and Expanded TV Package • Being of service or assistance • If the caller is upset, stay _____ • Utilizing CoPilot will build ______ • Hearing with intention is to actively ______ • Spectrum sells mobile as well as land line _____ • A customer will appreciate it if you go the _____ _____ • ...

Affinion Travel & The Travel Service 2016-05-02

Affinion Travel & The Travel Service crossword puzzle
Across
  1. Hire/ RBS Black customers get an upgrade on this
  2. Cook/ NatWest customers receive extra benefits when booking with this supplier
  3. team who deals with all pre travel documentation
  4. Platinum/The account who gets a complimentary airport lounge with Holiday Extras
  5. number of digits in a membership number
  6. Holder/Who must be travelling with the party for them to receive the travel benefits
  7. discount is only off this part of the price
  8. you service a customer who has no membership number
  9. card fees/The travel service does not apply a this fee when paying
  10. Travel service is fully bonded with this association
  11. Pass/RBS Black and NatWest Black receive worldwide lounge access with
Down
  1. What type of travel/flights must be booked with Affinion for customer to receive complimentary Holiday Extra lounge
  2. code and account number/What a membership number consist of
  3. Relations/The department who deals with post travel complaints
  4. Travel Adviser/ Both RBS Black and NatWest Black customers get this
  5. must you complete before dealing with a customer
  6. many hours before departure can a airport lounge be booked for
  7. team who deal with scheduled air flight tickets
  8. ROI account type Affinion Travel provides a travel service to
  9. country in the Caribbean which Affinion Travel cannot sell
  10. and Greet/NatWest Black customers get an upgrade from standard parking to

21 Clues: number of digits in a membership number • discount is only off this part of the price • team who deal with scheduled air flight tickets • Hire/ RBS Black customers get an upgrade on this • must you complete before dealing with a customer • team who deals with all pre travel documentation • you service a customer who has no membership number • ...

CHAPTER 1: RETAIL INDUSTRY OVERVIEW 2023-02-23

CHAPTER 1: RETAIL INDUSTRY OVERVIEW crossword puzzle
Across
  1. customer service The delivery of a positive, memorable experience that is more than what the customer expected.
  2. buys large quantities of products directly from the manufacturer, breaks them into small units, and sells the smaller units to retailers
  3. company ownership limited to a single or small number of owner investors in which businesses can be large companies with many retail locations and centralized business operations:
  4. channel the means by which you deliver the product or service to the customer
  5. competitors is when two or more businesses offer the same product or service and compete for the same market.
  6. receives, stores, displays and presents the products to customers
  7. an organization or country engaged in commercial or economic competition with others.
  8. service the assistance and advice provided by a company to those people who buy or use its products or services.
  9. establishment typically single store or a small, regional chain
  10. a company that operates multiple stores under common ownership, and usually has centralized decision-making
  11. ecosystem an interconnected system of approaches for meeting the goal of retailing, which is to provide customers with the merchandise and services they want - when, where, and how they want to experience and purchase them:
  12. the quantity of a good that consumers are willing and able to purchase at various prices during a given time
Down
  1. retailing offering customers the opportunity to interact with the multiple options in their ecosystem:
  2. questions are questions that allow someone to give a free-form answer
  3. produces the products
  4. competitors is when two or more businesses offer different products or services and compete for the same market to satisfy the same customer need
  5. the license granted to another party to market a company's goods or services in a particular territory
  6. intangible activities that can be bought and sold
  7. retailing similar to multichannel retailing, with the focus on creating a seamless consumer experience through any and all shopping channels
  8. competitors Competitor offers an alternative to the product or service that you offer
  9. The total merchandise that retailers order and have in their possession
  10. inventory A complete listing of all of the merchandise a retailer owns.

22 Clues: produces the products • intangible activities that can be bought and sold • establishment typically single store or a small, regional chain • receives, stores, displays and presents the products to customers • questions are questions that allow someone to give a free-form answer • The total merchandise that retailers order and have in their possession • ...

Dining Room Common Terms & Phrases 2022-09-01

Dining Room Common Terms & Phrases crossword puzzle
Across
  1. Cover, refers to the china, flatware and glassware set on the table for meal or service.
  2. Stand, stand that holds an Oval Tray.
  3. A table of 2.
  4. where food is picked up by server
  5. en place, “Everything in its place”
  6. table set up for Servers & Runners to place their mise en place and store items.
  7. A napkin fold used to protect servers from hot plates and absorbs drips.
  8. Recovery, A way of making a dissatisfied customer, a satisfied customer.
  9. Tray, A large tray used for food service and clearing
  10. the Weeds, An expression meaning “very busy, you can’t see anything around you”.
  11. The Kitchen area devoted to FOH needs.
  12. China, Flatware or Glassware set on the table OR Number of guests at a table.
  13. a guest who leaves the restaurant without paying their bill.
Down
  1. a guest who comes to a restaurant without a reservation.
  2. Item is no longer available or that a customer should be ejected.
  3. Tables, guests leave table, allowing another party to sit there.
  4. Duties, staff are assigned tasks throughout service and/or after service.
  5. Round, A tray used for the service of beverages.
  6. a member of the kitchen who co-ordinates ordering and picking up of food.
  7. the Books, refers to the dining room reservations confirmed in the book or system.
  8. the Fly, To make a dish out of order sequence which is top priority.
  9. also known as cutlery or silverware
  10. A short term for “complimentary”.
  11. top, Refers to a table for 4

24 Clues: A table of 2. • top, Refers to a table for 4 • where food is picked up by server • A short term for “complimentary”. • also known as cutlery or silverware • en place, “Everything in its place” • Stand, stand that holds an Oval Tray. • The Kitchen area devoted to FOH needs. • Round, A tray used for the service of beverages. • ...

Tech support 2013-12-31

Tech support crossword puzzle
Across
  1. Seriel number of the device
  2. Tool used to access customers device
  3. helps us educate the customer on using their device
  4. Customers share data and have unlimited voice and messaging
  5. changing customer plan/feature to an earlier date to help customer avoid overages
  6. This must be turned on in order to access customer device when using Remote Support
  7. Used on all calls - verify customer and notate account
  8. Personalized, easy-to-read summary of all lines on the account and includes plan details as well as services and features.
  9. Used by Tech Support to troubleshoot technical issues
  10. This tab lists contract details
  11. Transfer type that does notify anyone a transfer is happening
  12. This tab has equipment information (model, sim, IMEI, etc.)
  13. Minutes that carry over to the next month
Down
  1. AT&T's phone,internet and television service
  2. Service that will bring you gas or unlock your car
  3. This has 5 key behaviors
  4. Type of device the customer receives from warranty
  5. Look up employee by name or attuid
  6. Monthly recurring charges
  7. Knowledge base used to by AT&T
  8. Top of the troubleshooting pyramid
  9. Assessed when I get a newer phone; $36
  10. Program used to verify usage and process warranty exchange

23 Clues: This has 5 key behaviors • Monthly recurring charges • Seriel number of the device • Knowledge base used to by AT&T • This tab lists contract details • Look up employee by name or attuid • Top of the troubleshooting pyramid • Tool used to access customers device • Assessed when I get a newer phone; $36 • Minutes that carry over to the next month • ...

BPO terms 2024-11-13

BPO terms crossword puzzle
Across
  1. The practice of hiring third-party companies in a foreign country to handle business processes or services to reduce costs.
  2. The part of a company that deals directly with customers, including sales, customer service, and support.
  3. Agents who handle both inbound and outbound calls, providing versatility in customer service.
  4. The set of polite and professional behaviors used when speaking on the phone, especially in customer service.
  5. A centralized office that handles customer communication through various channels, including phone, email, and chat.
  6. Quantitative measures used to assess the performance, efficiency, and effectiveness of business processes.
  7. Technical assistance provided to customers to resolve hardware or software issues.
  8. The practice of hiring third-party companies in a foreign country to handle business processes or services to reduce costs.
  9. A service that provides technical support and troubleshooting assistance for customers.
  10. The administrative functions of a company that do not involve direct interaction with customers, such as data entry and billing.
  11. The busiest time periods when call volume or customer inquiries are at their highest.
  12. The structured process or sequence followed during a call to ensure effective communication and resolution.
  13. Calls received by a contact center from customers seeking assistance or information.
Down
  1. Calls made by a contact center to customers, often for sales, surveys, or follow-ups.
  2. The practice of observing and analyzing agents' screens to ensure compliance and efficiency.
  3. Telephone devices used by agents to communicate with customers.
  4. The study of designing workspaces and tools to reduce physical strain and improve comfort and efficiency.
  5. Pre-written dialogues that agents use to ensure consistency and professionalism during customer interactions.
  6. A cloud-based contact center where agents can work remotely while handling customer inquiries.
  7. The practice of promoting additional products or services to existing customers during interactions.
  8. specific metrics used to measure the success of a company’s objectives.
  9. an individual who assists customers with inquiries, complaints, or support.
  10. Times when customer inquiries and call volumes are lower than usual.
  11. The practice of hiring third-party companies to perform business processes or services.
  12. The busiest time periods when call volume or customer inquiries are at their highest.
  13. The ability of a company to keep its customers over time, often measured as a rate.
  14. A device with headphones and a microphone used by agents to communicate hands-free with customers.
  15. The process of providing feedback and guidance to agents to improve their performance.

28 Clues: Telephone devices used by agents to communicate with customers. • Times when customer inquiries and call volumes are lower than usual. • specific metrics used to measure the success of a company’s objectives. • an individual who assists customers with inquiries, complaints, or support. • ...

Chapter 2 Vocabulary Puzzle 2021-09-13

Chapter 2 Vocabulary Puzzle crossword puzzle
Across
  1. Encounter interaction between a customer and a staff member
  2. Moment a time when the customer experience makes a bigger impact on customer satisfaction than at other times.
  3. Service service that meets or exceeds customer expectations
  4. Quality Service providing the same good service and products to customers each and every time they come to your business
  5. customer who purchases product or services from a hospitality business
  6. of House (FOH) the area of hospitality that guests usually see
  7. Employees employees whose main focus rarely involves interacting with customers
Down
  1. an activity that is done for another person
  2. of House (BOH) the area in hospitality that guests usually do not see
  3. someone who purchases products or services from a business, such as a department store or hotel
  4. Focused Employee an employee who can anticipate customer needs
  5. Satisfaction the positive feeling that customers have about a business that meet their needs
  6. the ability to put yourself in someone else’s shoes and know how that person feels
  7. Employees employees whose main focus is to interact with the customers

14 Clues: an activity that is done for another person • Encounter interaction between a customer and a staff member • Service service that meets or exceeds customer expectations • Focused Employee an employee who can anticipate customer needs • of House (FOH) the area of hospitality that guests usually see • ...

Customer Service 2021-09-09

Customer Service crossword puzzle
Across
  1. Someone who pays for good or services
  2. A structured system of communication
  3. To solve a problem, you find a...
  4. Recognise with gratitude
Down
  1. Hear with intention
  2. When a customer is not happy with their service they may submit a...
  3. A facial expression, usually shows pleasure or amusement
  4. Lend a hand

8 Clues: Lend a hand • Hear with intention • Recognise with gratitude • To solve a problem, you find a... • A structured system of communication • Someone who pays for good or services • A facial expression, usually shows pleasure or amusement • When a customer is not happy with their service they may submit a...

customer service 2022-10-26

customer service crossword puzzle
Across
  1. satisfaction
  2. customers
  3. training
  4. service
  5. care strategy
  6. reputation
Down
  1. products
  2. sales service
  3. satisfaction
  4. research

10 Clues: service • products • training • research • customers • reputation • satisfaction • satisfaction • sales service • care strategy

CUSTOMER SERVICE 2023-01-25

CUSTOMER SERVICE crossword puzzle
Across
  1. a positive declaration intended to give confidence; a promise.
  2. having an obligation to do something, or having control over or care for someone, as part of one's job or role.
  3. having or showing behaviour that is respectful and considerate of other people.
  4. the friendly and generous reception and entertainment of guests, visitors, or strangers.
Down
  1. assistance or advice given to customers during and after the sale of goods.
  2. the quality of being perceivable by touch.
  3. trustworthy and reliable.
  4. reacting quickly and positively.

8 Clues: trustworthy and reliable. • reacting quickly and positively. • the quality of being perceivable by touch. • a positive declaration intended to give confidence; a promise. • assistance or advice given to customers during and after the sale of goods. • having or showing behaviour that is respectful and considerate of other people. • ...

ITIL 4 Foundation - Module 1, Crossword 1 2024-06-26

ITIL 4 Foundation - Module 1, Crossword 1 crossword puzzle
Across
  1. Service consumption includes management of the _ resources needed to use the service.
  2. Service management is a set of specialized organizational _ for enabling value for customers in the form of services.
  3. "To have utility, a service must support the performance of a consumer or remove _ from the consumer."
  4. _ is a person who defines the requirements for a service and takes responsibility for the outcomes of service consumption.
  5. _ is a tangible or intangible deliverable of an activity.
  6. Warranty often relates to service _ aligned with the needs of service consumers.
  7. The purpose of an organization is to create _ for stakeholders.
  8. Service _ is a cooperation between a service provider and service consumer.
Down
  1. Service _ are a component of a service offering.
  2. "_ is a means of enabling value co-creation by facilitating outcomes that consumers want to achieve, without the customer having to manage specific costs and risk."
  3. Sponsor is a person who authorizes _ for service consumption.
  4. "Service _ means a description of one or more services, designed to address the needs of a target consumer group."
  5. _ is an assurance that a product or service will meet agreed requirements.
  6. "_ is a possible event that could cause harm or loss, or make it more difficult to achieve objectives."
  7. _ is the functionality offered by a product or service to meet a particular need.
  8. _ is a configuration of organizations resources design to offer value to customers.
  9. _ is a result for a stakeholder enabled by one or more outputs.
  10. "Value is the _ benefits, usefulness, and importance of something."
  11. _ is the amount of money spent on a specific activity or resource.
  12. Service _ are the activities performed by an organization to provide services.

20 Clues: Service _ are a component of a service offering. • _ is a tangible or intangible deliverable of an activity. • Sponsor is a person who authorizes _ for service consumption. • _ is a result for a stakeholder enabled by one or more outputs. • The purpose of an organization is to create _ for stakeholders. • ...

Hollywood Casino St. Louis Service Crossword 2016-10-14

Hollywood Casino St. Louis Service Crossword crossword puzzle
Across
  1. Restaurant with 99 beer selections
  2. Convey an _______ ___ __________ attitude
  3. Restaurant in the hotel hallway that serves items like coffee and donuts
  4. The second link in the Service-Profit Chain
  5. The fourth link in the Service-Profit Chain
  6. __________ the customer with a friendly greeting
  7. The third link in the Service-Profit Chain
  8. _________ the customer and anticipate their needs
  9. The fifth link in the Service-Profit Chain
  10. Every interaction should start with a warm _______; you may also earn a sticker for it!
Down
  1. The Service-Profit Chain begins with this
  2. Fine dining steakhouse
  3. The highest tier in our guest loyalty program
  4. Our guest loyalty program
  5. ______ ____________ for the business and offer a warm farewell
  6. Restaurant on the casino floor where guests can enjoy items like burgers and shakes
  7. The Friday night promotion in October

17 Clues: Fine dining steakhouse • Our guest loyalty program • Restaurant with 99 beer selections • The Friday night promotion in October • The Service-Profit Chain begins with this • Convey an _______ ___ __________ attitude • The third link in the Service-Profit Chain • The fifth link in the Service-Profit Chain • The second link in the Service-Profit Chain • ...

NEW 2016-02-24

NEW crossword puzzle
Across
  1. The underlying or original reason of an incident or problem.
  2. A means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks.
  3. An agreement between an IT service provider and a customer.
  4. A temporary suspension, pause or interruption of operation.
  5. The ability of a product, service or process to provide the intended value.
  6. The addition, modification or removal of anything that could have an effect on IT services.
  7. Proven activities or processes that have been successfully used by multiple organizations.
  8. A problem that has a documented root cause and a workaround.
  9. Something that might exploit a vulnerability.
  10. The replacement or correction of a failed configuration item.
Down
  1. A logical database containing data and information used by the service knowledge management system.
  2. An unplanned interruption to an IT service or reduction in the quality of an IT service. Failure of a configuration item that has not yet affected service is also an incident – for example, failure of one disk from a mirror set.
  3. A general direction in which something tends to move.
  4. Software that provides functions which are required by an IT service.
  5. Loss of ability to operate to specification, or to deliver the required output. The term may be used when referring to IT services, processes, activities, configuration items etc.
  6. A formal request from a user for something to be provided.
  7. A basis for comparison; a reference point against which other things can be evaluated.
  8. Action taken to repair the root cause of an incident or problem, or to implement a workaround.
  9. Using an external service provider to manage IT services.
  10. An activity that obtains additional resources when these are needed to meet service level targets or customer expectations.
  11. Provision of services from a location within the country where the customer is based.

21 Clues: Something that might exploit a vulnerability. • A general direction in which something tends to move. • Using an external service provider to manage IT services. • A formal request from a user for something to be provided. • An agreement between an IT service provider and a customer. • A temporary suspension, pause or interruption of operation. • ...

Set 2 2024-02-20

Set 2 crossword puzzle
Across
  1. Converts customer emails into actionable service cases
  2. Mechanism automating repetitive sales tasks
  3. Tool providing in-depth analysis of sales performance
  4. Organizes and presents product offerings for easy access
  5. Manages and allocates service territories efficiently
  6. Integrates emails into the Sales Cloud for efficient communication tracking
  7. Analyzes service performance metrics for continuous improvement
Down
  1. Ensures adherence to agreed-upon service standards
  2. Organizes and presents service offerings and options
  3. Records all customer interactions
  4. Refers to potential customers not yet converted
  5. Manages and assigns specific sales regions
  6. Automates routine service-related tasks
  7. Refers to consumers already engaged with the company

14 Clues: Records all customer interactions • Automates routine service-related tasks • Manages and assigns specific sales regions • Mechanism automating repetitive sales tasks • Refers to potential customers not yet converted • Ensures adherence to agreed-upon service standards • Organizes and presents service offerings and options • ...

Customer services 2020-10-05

Customer services crossword puzzle
Across
  1. willingness to help customers and provide prompt service
  2. the factor that always needs to be most assured when providing services
  3. One of the service an organization should have for customer service
  4. demonstrated through product insight and situational control
  5. Thing people always want to
  6. ability to perform the promised service dependably and accurately
  7. knowledge and courtesy of employees and their ability to convey trust and confidence
Down
  1. The name of the airline which is mentioned in the presentation
  2. Who is your father's sister's sister-in-law
  3. appearance of physical facilities, equipment, personnel, and communication materials
  4. Thing represents an organization, a person, etc.
  5. The personality you should have to deal with customer
  6. customers post anything (as long as it follows some basic ethic rules), positive as well as negative, and simply answer the feedback as they come
  7. the caring, individualized attention the firm provides its customers
  8. thing to measure customer service

15 Clues: Thing people always want to • thing to measure customer service • Who is your father's sister's sister-in-law • Thing represents an organization, a person, etc. • The personality you should have to deal with customer • willingness to help customers and provide prompt service • demonstrated through product insight and situational control • ...

Customer Service 2022-04-13

Customer Service crossword puzzle
Across
  1. 6
  2. 7
  3. 8
  4. 4
Down
  1. 2
  2. 1
  3. 5
  4. 3

8 Clues: 2 • 1 • 5 • 6 • 7 • 8 • 4 • 3

customer service 2015-01-27

customer service crossword puzzle
Across
  1. First thing your customer notices.
  2. To take responsibility for mistakes.
  3. Be clear and direct with this
Down
  1. Your customer will give back to you as reward.
  2. Customers will respond if you remember theirs.
  3. Always find this quickly.
  4. Start your day as you intend to continue
  5. Avoid saying this, there are other ways

8 Clues: Always find this quickly. • Be clear and direct with this • First thing your customer notices. • To take responsibility for mistakes. • Avoid saying this, there are other ways • Start your day as you intend to continue • Your customer will give back to you as reward. • Customers will respond if you remember theirs.

Customer Service 2015-03-09

Customer Service crossword puzzle
Across
  1. try to give customers more than one ______ to choose from
  2. the people we are here to serve
  3. assistance or support for customers
  4. you do this with your ears to find out what customers want
  5. we must aim to get customer service right _____ time
Down
  1. a customer who wants immediate information won't like this
  2. exchange information
  3. Be concerned about the customer

8 Clues: exchange information • the people we are here to serve • Be concerned about the customer • assistance or support for customers • we must aim to get customer service right _____ time • try to give customers more than one ______ to choose from • a customer who wants immediate information won't like this • you do this with your ears to find out what customers want

Customer Service 2023-01-28

Customer Service crossword puzzle
Across
  1. physical goods that are bought and sold
  2. intangible/cannot be physically owned by a customer
  3. people who purchase goods or services from a business
  4. the process of selling products and/or services to customers for profit
Down
  1. buys large quantity of products directly from the manufacture and sells small amounts to retailers
  2. produces finished products
  3. that channel in which product uses to get to consumers
  4. is the business of selling products and/or services for profit.

8 Clues: produces finished products • physical goods that are bought and sold • intangible/cannot be physically owned by a customer • people who purchase goods or services from a business • that channel in which product uses to get to consumers • is the business of selling products and/or services for profit. • ...

CUSTOMER SERVICE 2022-09-14

CUSTOMER SERVICE crossword puzzle
Across
  1. Flying mammal
  2. Large marsupial
  3. Has a trunk
  4. Man's best friend
Down
  1. MILE
  2. SOLVING
  3. SKILLS
  4. Likes to chase mice

8 Clues: MILE • SKILLS • SOLVING • Has a trunk • Flying mammal • Large marsupial • Man's best friend • Likes to chase mice

Customer Service 2022-10-12

Customer Service crossword puzzle
Across
  1. Bussiness Plan
  2. entrepreneur decides on ventures future growth
  3. Utilizes resources to achieve its goals
  4. Generates ideas, recognizes opportunities
Down
  1. A individual that build dreams
  2. One Characteristics of successfull entrepreneur
  3. Skills Is a hard skill
  4. Identifies and acquires the financial, human

8 Clues: Bussiness Plan • Skills Is a hard skill • A individual that build dreams • Utilizes resources to achieve its goals • Generates ideas, recognizes opportunities • Identifies and acquires the financial, human • entrepreneur decides on ventures future growth • One Characteristics of successfull entrepreneur

ICU CUSTOMER SERVICE WEEK 2020-10-02

ICU CUSTOMER SERVICE WEEK crossword puzzle
Across
  1. Recall Item
  2. Customer Service Manager
  3. Needs Releasing
  4. Name of Vikki's dog
  5. It's all about the goals
  6. Name of Des's dog
  7. Headquarters
  8. Internal Support's fearless leader
  9. The Other Side
Down
  1. Our workspace
  2. We've Been on it since late March
  3. Incident Reporting System
  4. Part of AR's Subject Line
  5. Device Supervisor extraordinaire
  6. When A Customer Doesn't Want Product
  7. Phone system
  8. Trainer's name
  9. Found on resource manual

18 Clues: Recall Item • Phone system • Headquarters • Our workspace • Trainer's name • The Other Side • Needs Releasing • Name of Des's dog • Name of Vikki's dog • Customer Service Manager • It's all about the goals • Found on resource manual • Incident Reporting System • Part of AR's Subject Line • Device Supervisor extraordinaire • We've Been on it since late March • Internal Support's fearless leader • ...

Customer Service 17/05 2024-05-16

Customer Service 17/05 crossword puzzle
Across
  1. RQ000000813
  2. Pallet Courier
  3. SPN00079553
  4. C1244
  5. QRY00003418
  6. P00027561
  7. SRA00001372
  8. 229 / 2418109
Down
  1. cheerful,industrious ... Sound Family values
  2. SOR00073820
  3. 5850
  4. Car park spaces at HP - 10
  5. downstairs large office
  6. SIN00077249
  7. P00024847
  8. Ravens Park
  9. Ext 222
  10. carolyn

18 Clues: 5850 • C1244 • Ext 222 • carolyn • P00024847 • P00027561 • RQ000000813 • SOR00073820 • SIN00077249 • SPN00079553 • Ravens Park • QRY00003418 • SRA00001372 • 229 / 2418109 • Pallet Courier • downstairs large office • Car park spaces at HP - 10 • cheerful,industrious ... Sound Family values