customer service Crossword Puzzles

customer service 2025-05-13

customer service crossword puzzle
Across
  1. arouse when someone is not satisfied
  2. an innate positive behaviour
  3. acknowledging one's presence.
  4. language- nonverbal communication
  5. of voice- scale of intonation
Down
  1. best uniform
  2. you- last step for service recovery
  3. food and services industry
  4. contact- convey attention to detail
  5. - relaying message

10 Clues: best uniform • - relaying message • food and services industry • an innate positive behaviour • acknowledging one's presence. • of voice- scale of intonation • language- nonverbal communication • you- last step for service recovery • contact- convey attention to detail • arouse when someone is not satisfied

Customer Service 2025-07-02

Customer Service crossword puzzle
Across
  1. “How can I improve this?” is an example of keeping a _ mindset.
  2. Part of our approach is to show _ and genuine care with every customer.
  3. _ Objectives = Lifelong Learning
  4. We aim to achieve seamless _ across channels for a unique service experience.
  5. What “T” might stand for as one of our core values.
  6. This philosophy guides service excellence at American Frame.
Down
  1. What “T” might stand for as one of our core values.
  2. A core value that drives delivering the very best work every time.
  3. Our customers value exceptional _ and custom craftsmanship.
  4. “Our vision is to be the trusted partner that empowers every _ with expert guidance, creative solutions, and reliable support.”
  5. The number of points that guide phone call experiences.

11 Clues: _ Objectives = Lifelong Learning • What “T” might stand for as one of our core values. • What “T” might stand for as one of our core values. • The number of points that guide phone call experiences. • Our customers value exceptional _ and custom craftsmanship. • This philosophy guides service excellence at American Frame. • ...

OSV Customer - Crossword #2 2021-09-01

OSV Customer - Crossword #2 crossword puzzle
Across
  1. Do this to avoid data breaches
  2. Ask these to find out what customer wants
  3. Service is about the way we ____ our customers
  4. These type of interactions greatly improve customer service
  5. Product Management partners with other departments to understand customer problems and translate them into _____.
  6. Marketing claimed their biggest accomplishment for 2021 is demonstrating this OSV value
  7. Be concerned about the customer
Down
  1. How we want our customers to feel about our service
  2. This department listens to our customer' feedback and opportunities for improvement. Then works with internal departments to improve service
  3. We want our customers to have an _____ customer experience
  4. National Payroll Week is this week and we celebrate this awesome OSV department
  5. Service Deliver Manager serves as the BPaaS Ops ____, bridging the gap between customer and operations

12 Clues: Do this to avoid data breaches • Be concerned about the customer • Ask these to find out what customer wants • Service is about the way we ____ our customers • How we want our customers to feel about our service • We want our customers to have an _____ customer experience • These type of interactions greatly improve customer service • ...

Customer Support 2021-09-29

Customer Support crossword puzzle
Across
  1. YW
  2. The Customer Service Bible
  3. Log-in as the customer
  4. ______ For Life
  5. Service Interruption
  6. Third party billing vendor
  7. Customer Class for Large Cities/Towns
  8. Unknown Trash Route
Down
  1. When to place the container curbside
  2. GFL’s Human Resource Management & Information System relating to Absence, Benefits, etc.
  3. Color used in Tower for Future Services
  4. On-Call Service for a damaged container
  5. The application used to create new customers and search for existing customers
  6. Lime green container with a Black Lid
  7. MSW
  8. Microsoft's Instant Messaging Application

16 Clues: YW • MSW • ______ For Life • Unknown Trash Route • Service Interruption • Log-in as the customer • The Customer Service Bible • Third party billing vendor • When to place the container curbside • Lime green container with a Black Lid • Customer Class for Large Cities/Towns • Color used in Tower for Future Services • On-Call Service for a damaged container • ...

Orientation Crossword 2023-12-18

Orientation Crossword crossword puzzle
Across
  1. The ability to meet or exceed customer expectations
  2. A term for the ease with which customers can access and use a service
  3. A measure of how well a company keeps its promises to customers
  4. A measure of how promptly customer issues are resolved
  5. A characteristic of effective customer service, often reflected in positive feedback
  6. The extent to which a company values and prioritizes its customers
Down
  1. A key element of good customer service, often measured by speed and efficiency
  2. The practice of actively listening to customers and addressing their concerns
  3. A metric indicating the percentage of satisfied customers
  4. A term for consistently meeting customer needs
  5. The act of identifying and addressing customer needs
  6. The degree of excellence in customer service

12 Clues: The degree of excellence in customer service • A term for consistently meeting customer needs • The ability to meet or exceed customer expectations • The act of identifying and addressing customer needs • A measure of how promptly customer issues are resolved • A metric indicating the percentage of satisfied customers • ...

Customer Service Week 2025 2025-09-26

Customer Service Week 2025 crossword puzzle
Across
  1. Coworkers and patients both deserve your _______.
  2. A positive one of these goes a long way.
  3. Stressed at Work? Take a few deep
  4. Read details back to patients to be______ you’ve got them right.
  5. Employees must __________ with patients clearly and respectfully.
  6. Having _______ for patients shows you care. (Hint: Rhymes with sympathy.)
  7. Good customer service requires employees to ________ during stressful situations.
  8. Always try your ____ to solve patient's problems.
Down
  1. When providing customer service, employees must first ___________the patient's needs.
  2. Don’t be distracted–stay ______ on your patient.
  3. When answering the phone, employees should ________them in a friendly and polite manner.
  4. Being a good ______ is an important aspect of communicating with patients.
  5. Employees must ________ all patients with respect.
  6. Keep a _____ in your voice.
  7. Good customer service requires employees to help ____________ patient's problems efficiently and correctly.
  8. This is often played when patients are on hold
  9. Customers appreciate it when you go ______ and beyond to help them.
  10. We’re proud to have you on our customer service _______!

18 Clues: Keep a _____ in your voice. • Stressed at Work? Take a few deep • A positive one of these goes a long way. • This is often played when patients are on hold • Don’t be distracted–stay ______ on your patient. • Coworkers and patients both deserve your _______. • Always try your ____ to solve patient's problems. • Employees must ________ all patients with respect. • ...

service selection 2022-11-15

service selection crossword puzzle
Across
  1. Service … one of the aspects in service triangle
  2. Service … how service will be taken to the customer. Contains process, staff, facilities
  3. Example of internal service
  4. … priorities, highlight of service strategy
  5. Document that shows sequence of assembly
Down
  1. Document that shows design of subassemblies
  2. Customer goes to service provider in … based services
  3. One of the points to be documented in service blueprint
  4. Most dominant issue is service org design
  5. Service … contains all elements of service being delivered
  6. Service provided at customer location in ... based services
  7. Operation and … sheet another tool in process flow design

12 Clues: Example of internal service • Document that shows sequence of assembly • Most dominant issue is service org design • Document that shows design of subassemblies • … priorities, highlight of service strategy • Service … one of the aspects in service triangle • Customer goes to service provider in … based services • One of the points to be documented in service blueprint • ...

Set 3 2024-02-20

Set 3 crossword puzzle
Across
  1. What does Sales Cloud manage in terms of legal agreements?
  2. What process converts a lead into a customer in Sales Cloud?
  3. What Service Cloud tool enables customers to collaborate for solutions?
  4. What agreements specify customer support levels in Service Cloud?
  5. What does Sales Cloud calculate and manage as incentives for salespeople?
  6. What Service Cloud feature allows customers to find solutions independently?
Down
  1. What Service Cloud process routes a case to higher management?
  2. What Service Cloud metric measures agent readiness?
  3. What Sales Cloud tool manages marketing initiatives?
  4. What data in Sales Cloud helps tailor sales pitches to individual preferences?
  5. What Service Cloud term refers to a specific customer problem?
  6. What provides customizable visual representations of sales data in Sales Cloud?
  7. What Service Cloud factor determines the urgency of a ticket?
  8. What Service Cloud process ensures adherence to service level agreements?
  9. What strategy in Sales Cloud involves multiple team members working together to close a deal?
  10. What part of Sales Cloud tracks past interactions and engagements with clients?

16 Clues: What Service Cloud metric measures agent readiness? • What Sales Cloud tool manages marketing initiatives? • What does Sales Cloud manage in terms of legal agreements? • What process converts a lead into a customer in Sales Cloud? • What Service Cloud factor determines the urgency of a ticket? • What Service Cloud process routes a case to higher management? • ...

Sales Techniques and Communication 2025-07-23

Sales Techniques and Communication crossword puzzle
Across
  1. Looking directly at someone’s eyes when talking
  2. A blended fruit drink, sometimes without added sugar
  3. The way someone physically holds themselves
  4. Expressions used to show emotion or reaction
  5. Lacking confidence or certainty
  6. Paying attention to what someone is saying
  7. Selling through displays or signage
  8. Type of selling by making helpful recommendations
  9. A similar option offered when something is unavailable
  10. Deal or discount to increase sales
  11. Food ordered to be eaten elsewhere
  12. Action provided to meet customer needs
  13. A helpful suggestion based on the customer's needs
  14. Encouraging a customer to buy more or upgrade
  15. Directing a customer to a more experienced staff member
  16. The value the feature provides the customer
  17. Selling when the customer knows what they want
  18. Expression of dissatisfaction from a customer
Down
  1. Changing a dish to meet a customer’s needs
  2. Ingredients that may cause allergic reactions
  3. Feeling sure of yourself or your knowledge
  4. Nonverbal signals from posture and gestures
  5. Contains no wheat-based ingredients
  6. Display of ready-to-eat food items
  7. The person receiving service
  8. Working together effectively with others
  9. The way your voice sounds
  10. How loud or quiet your speech is
  11. Spoken communication
  12. Bringing food to a customer off-site
  13. Selling based on customer needs and benefits
  14. A reduction in price
  15. Body language and facial expressions
  16. Limited-time or featured menu items
  17. Item sold in a hospitality setting
  18. List of food and drink items
  19. A specific detail of a product or service

37 Clues: Spoken communication • A reduction in price • The way your voice sounds • The person receiving service • List of food and drink items • Lacking confidence or certainty • How loud or quiet your speech is • Display of ready-to-eat food items • Deal or discount to increase sales • Food ordered to be eaten elsewhere • Item sold in a hospitality setting • ...

service marketing crossword 2021-03-23

service marketing crossword crossword puzzle
Across
  1. : pays employee for work
  2. : company ,institute
  3. : service related well being
  4. : service sector related to movies
  5. : possible to touch ,see or taste
  6. : marketing mix term referred to steps involve in performing activities
  7. consumer : services bought by organization
  8. : likely to decay
  9. : marketing mix also known as distribution
  10. : a marked effect
  11. continuum : term explaining degree of tangibility
  12. : anything that influence in result
  13. : marketing mix term for deciding price
  14. : not able to separate
  15. : service related travel
  16. : action of buying and selling
  17. : one who provides
  18. : serving society is main purpose of this services
  19. : service that require formal training
  20. : any natural human wealth satisfying organization needs
  21. : merchandise
  22. : service related carrying goods through vehicles
  23. : can be made and stored
  24. : service related to economy
  25. : process selling and advertising service
  26. something of worth
Down
  1. : service offered for mental analysis
  2. monetary worth of something
  3. : services that require earning max profit and revenue
  4. : service that require no regulation
  5. : organization's rival
  6. : money obtained by participating in job
  7. : intangible act provided by one party to other
  8. : service related to studying
  9. : strong desire
  10. : who buys product or service
  11. : way in which organization is connected
  12. : marketing mix include both service personal and customer
  13. : not possible to touch, see or test
  14. : marketing mix term for promoting
  15. : need not essential for survival
  16. : system according to which money is organized
  17. : ability to keep hold customer
  18. : necessary for survival
  19. : service sector regarding animals
  20. : individual hired by employer
  21. consumer : services bought for self consumption
  22. : action between objects
  23. : service that do not require formal training
  24. alone service product : offer expertise
  25. : distinct area
  26. : state of possessing

52 Clues: : merchandise • : strong desire • : distinct area • : likely to decay • : a marked effect • : one who provides • something of worth • : company ,institute • : state of possessing • : organization's rival • : not able to separate • : pays employee for work • : service related travel • : necessary for survival • : action between objects • : can be made and stored • monetary worth of something • ...

Week 13 and 14 Marketing Terms 2025-12-08

Week 13 and 14 Marketing Terms crossword puzzle
Across
  1. A dollar or unit sales goal set for the sales staff to achieve in a specified period of time
  2. Any form of direct contact between salesperson and customer
  3. Preparation for the face-to-face encounter with potential customer
  4. Getting the customer's positive agreement to buy
  5. A system of finding customers and keeping them happy
  6. Is matching customers needs and wants
  7. Concerns, hesitation, doubts, or other honest reasons a customer has for not making a purchase
  8. A selling method that involves using a previous customer to other neutral person who can give a testimonial
  9. Selling over the phone
  10. Advantages or personal satisfactions a customer receives from a product or service
  11. To restate something in a different way
Down
  1. A question that cannot be answered yes or no
  2. Answering the question the customer has another question with
  3. Potential customers selected at random
  4. Reasons for not buying or not seeing the salesperson
  5. A potential customer, a lead
  6. Written report that documents a sales representatives visit with a customer
  7. Conscious, logical reason for a purchase
  8. The salesperson asks the customer if he or she needs assistance
  9. Names of other people who might buy the product

20 Clues: Selling over the phone • A potential customer, a lead • Is matching customers needs and wants • Potential customers selected at random • To restate something in a different way • Conscious, logical reason for a purchase • A question that cannot be answered yes or no • Names of other people who might buy the product • Getting the customer's positive agreement to buy • ...

Customer Service Appreciation 2014-05-27

Customer Service Appreciation crossword puzzle
Across
  1. Hear with intention
  2. Agency known to shoot for the stars
  3. Transmit information
  4. Lend a hand
  5. A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement
  6. The act of giving hope or support to someone
Down
  1. The ____ before the storm
  2. Closest star to the Earth
  3. Recognize with gratitude; be grateful for
  4. Contentment
  5. Someone who pays for goods or services
  6. Work done by one person or group that benefits another
  7. Good-natured tolerance of delay or incompetence Meteroids Scientific term for 'shooting stars' Champion Someone who has won first place in a competition
  8. The stars of the Stars and Stripes meaning
  9. Take one for the ____

15 Clues: Contentment • Lend a hand • Hear with intention • Transmit information • Take one for the ____ • The ____ before the storm • Closest star to the Earth • Agency known to shoot for the stars • Someone who pays for goods or services • Recognize with gratitude; be grateful for • The stars of the Stars and Stripes meaning • The act of giving hope or support to someone • ...

Customer Service Week 2019-10-04

Customer Service Week crossword puzzle
Across
  1. Being of service or assistance
  2. Work done by one person or group that benefits another
  3. Hear with intention
  4. supplies Items used in an office
  5. Watch your blank when speaking to customers
  6. Someone who pays for goods or services
  7. If the caller is upset, stay
  8. The first know use of a _______ was in 1885
Down
  1. Customers log in to, to place an order
  2. Recognize with gratitude; be grateful for
  3. Part of a users login
  4. name Used to login to a website
  5. A facial expression
  6. Used to send messages
  7. Purchasers aid

15 Clues: Purchasers aid • A facial expression • Hear with intention • Part of a users login • Used to send messages • If the caller is upset, stay • Being of service or assistance • name Used to login to a website • supplies Items used in an office • Customers log in to, to place an order • Someone who pays for goods or services • Recognize with gratitude; be grateful for • ...

Customer Service Crossword 2024-06-26

Customer Service Crossword crossword puzzle
Across
  1. help this customer by acknowledging their understanding and taking control
  2. A way of showing the tenant you're listening
  3. a law we must abide by to protect everyone's information
  4. respond to this customer only once they have calmed down
  5. 'mhmm' 'I see' 'yes, I understand'
  6. A question you ask to get the finer details
  7. A word you should avoid when declining a tenants request
  8. the process we follow with a difficult customer
Down
  1. The best way to finish the call
  2. reassure the resident that you will provide a prompt service
  3. A question you ask to encourage an explanation
  4. giving all of your attention
  5. show you care about the customers issue
  6. a customer that needs a listening ear
  7. to encourage the customer to explain calmly

15 Clues: giving all of your attention • The best way to finish the call • 'mhmm' 'I see' 'yes, I understand' • a customer that needs a listening ear • show you care about the customers issue • to encourage the customer to explain calmly • A question you ask to get the finer details • A way of showing the tenant you're listening • A question you ask to encourage an explanation • ...

Customer Service Week 2013-09-19

Customer Service Week crossword puzzle
Across
  1. Name a sanitizer?
  2. What is john hancocks wife’s name
  3. Where do you work?
  4. What do you write with?
  5. What is my favorite color?
  6. What department are we in?
Down
  1. What are we Celebrating?
  2. What did Hannah eat for Lunch?
  3. What color is the cup?
  4. What do you use call People?
  5. What street do we work on?
  6. How many kids does Hannah have?
  7. WHo is the Vice President?
  8. What month is it?
  9. What color is the sky?

15 Clues: Name a sanitizer? • What month is it? • Where do you work? • What color is the cup? • What color is the sky? • What do you write with? • What are we Celebrating? • What street do we work on? • WHo is the Vice President? • What is my favorite color? • What department are we in? • What do you use call People? • What did Hannah eat for Lunch? • How many kids does Hannah have? • ...

Customer Service Week 2021-10-05

Customer Service Week crossword puzzle
Across
  1. Showing compassion
  2. Navigate with
  3. identification employee has
  4. Providing a recommendation
  5. Occurs with new employees
  6. A buyer
Down
  1. Conversation
  2. Write on
  3. Sit on
  4. Hearing what someone has to say
  5. Type on
  6. Something provided
  7. Write with
  8. Work at
  9. Being polite

15 Clues: Sit on • Type on • Work at • A buyer • Write on • Write with • Conversation • Being polite • Navigate with • Showing compassion • Something provided • Occurs with new employees • Providing a recommendation • identification employee has • Hearing what someone has to say

Trails Customer Service 2019-09-04

Trails Customer Service crossword puzzle
Across
  1. What we must establish to provide accurate pricing information
  2. Who we transfer party and room rental calls to
  3. What we provide to every caller upon answering the phone
  4. A top skill
  5. The sport for which we reserve time and space
  6. Always a positive
  7. Who we transfer pool group inquiry calls to
  8. Our first impression
Down
  1. We cannot process these over the phone
  2. We answer every call with this
  3. We can help a customer navigate this process online
  4. Who we transfer league inquiry calls to
  5. Good manners, especially applying to speaking on the phone
  6. Our best resource
  7. Who we transfer cultural arts inquiries to

15 Clues: A top skill • Our best resource • Always a positive • Our first impression • We answer every call with this • We cannot process these over the phone • Who we transfer league inquiry calls to • Who we transfer cultural arts inquiries to • Who we transfer pool group inquiry calls to • The sport for which we reserve time and space • Who we transfer party and room rental calls to • ...

Customer Service Week 2015-09-21

Customer Service Week crossword puzzle
Across
  1. The letter W
  2. Where do you look for steps on a job?
  3. What number do you add to the time to get military time?
  4. What do we send through the FE Tool for every appointment?
  5. How many visits does a member receive for Dermatology if they are WT eligible?
  6. The Letter T
  7. The Letter B
  8. The Letter F
Down
  1. What is the new Null Eligibility?
  2. What to do with duplicate authorizations?
  3. What law protects personal information?
  4. What do we fax for every appointment?
  5. What eligibility only shows in DOMA after 08/06/2015?
  6. What website to we check for information from the VA staff?
  7. What do you do to the member file when a member requests services?

15 Clues: The letter W • The Letter T • The Letter B • The Letter F • What is the new Null Eligibility? • Where do you look for steps on a job? • What do we fax for every appointment? • What law protects personal information? • What to do with duplicate authorizations? • What eligibility only shows in DOMA after 08/06/2015? • What number do you add to the time to get military time? • ...

Customer Service Week 2022-09-06

Customer Service Week crossword puzzle
Across
  1. now copied all over the world, Hafele invented this in 1983
  2. where Hafele Australia first called home
  3. style of a hinge component
  4. Brand Ambassador
  5. brighten up your day
  6. Range of Cabinets, Benchtops, Doors.
Down
  1. term for the OHA range with the fold 40 system
  2. Kitchens found at Mitre 10
  3. as one door opens
  4. Name of the Hafele OHA mobile showroom
  5. Common term for a cabinet end panel in QLD
  6. Location where you might find HNZ's head office
  7. classic cabinet lock
  8. Manufacturer & Supplier based in Bad Essen Germany
  9. Best screw to hold a drawer runner

15 Clues: Brand Ambassador • as one door opens • classic cabinet lock • brighten up your day • Kitchens found at Mitre 10 • style of a hinge component • Best screw to hold a drawer runner • Range of Cabinets, Benchtops, Doors. • Name of the Hafele OHA mobile showroom • where Hafele Australia first called home • Common term for a cabinet end panel in QLD • ...

2Service2.0 2015-06-14

2Service2.0 crossword puzzle
Across
  1. TELUS/CE will differentiate itself in the consumer market by _________ at creating customer intimacy and making it easy to do business with us.
  2. A service 2.0 agent has ________ responsibility for customer outcomes.
  3. Service 2.0 Objectives:Increase L2R by providing a __________ client experience and decreasing customer effort, while reducing the cost structure to support our clients
  4. Service 2.0 Description:Transform our service model to focus on _________outcomes rather than individual transactions.
  5. Service 2.0 agents are given select cases to work on. Where do they find them?
  6. Where can you find Barrie service 2.0 agent Schedules?
  7. Service 2.0 is waiting for ____ to join the team!
Down
  1. Carley Brandon is working on developing the PPO's for service 2.0, what else is she working on?
  2. TELUS Vision:We will differentiate ourselves in the Consumer market by excelling at _______ customer intimacy and making it easy to do business with us.
  3. In April of 2015 our _________ language team members came on board.
  4. Agents who support Service 2.0 can receive support from DNA through ______.
  5. When making a courtesy call in Service 2.0 what memo code do you use in SD if the call has been completed?
  6. What "wave" will be approaching Barrie later this year?
  7. Customers are given a choice on how to communicate with us in ways that meet their needs. For example, if an agent is away, the customer will have the choice to wait for them, communicate through ________, leave a voice mail or be supported by your extended team of 200 people.

14 Clues: Service 2.0 is waiting for ____ to join the team! • Where can you find Barrie service 2.0 agent Schedules? • What "wave" will be approaching Barrie later this year? • In April of 2015 our _________ language team members came on board. • A service 2.0 agent has ________ responsibility for customer outcomes. • ...

Sales- vocab 2024-11-15

Sales- vocab crossword puzzle
Across
  1. A person or entity that buys goods or services from a business.
  2. Calling Making unsolicited calls to potential customers who have not yet expressed any interest in the product or service.
  3. Offering additional or complementary products or services to a customer who is already buying something.
  4. this is a distinctive aspect or characteristic of a product or service.
  5. The advantage or positive outcome that a customer gains from using a product or service.
  6. The process of reaching an agreement through discussion and compromise, often regarding terms of a sale.
  7. Persuading a customer to buy a more expensive version of a product or to add upgrades or additional features.
Down
  1. This is a person or company that has shown interest in the product or service, often indicated by providing contact information
  2. A person or organization that purchases goods or services from another person or business.
  3. Audience The specific group of people or businesses that a product or service is intended for.
  4. Calling making calls to potential customers who have shown some level of interest or connection with the company or its offerings.
  5. A recommendation from a satisfied customer or contact to a potential customer.
  6. A concern or reason given by a prospect for not buying the product or service.
  7. This is a potential customer who has shown interest in the product or service.

14 Clues: A person or entity that buys goods or services from a business. • this is a distinctive aspect or characteristic of a product or service. • A recommendation from a satisfied customer or contact to a potential customer. • A concern or reason given by a prospect for not buying the product or service. • ...

Customer Service so far? 2023-03-16

Customer Service so far? crossword puzzle
Across
  1. Customers expect staff to have Product K.........
  2. A receptionist is an example of D...... customer service roles
  3. A Cleaner is an example of I..... customer service roles
  4. Things we have to have relates to Customer N.....
  5. A chatbot is an example of V..... Customer Service
Down
  1. Customer service is I........
  2. Company image and r........... is the way businesses are viewed by outsiders.
  3. The teacher teaching you marketing is J....... Steel
  4. Customer Service is "what an organisation does to meet customer E........."
  5. A W........ in a restaurant is an example of Face-to-face customer service

10 Clues: Customer service is I........ • Customers expect staff to have Product K......... • Things we have to have relates to Customer N..... • A chatbot is an example of V..... Customer Service • The teacher teaching you marketing is J....... Steel • A Cleaner is an example of I..... customer service roles • A receptionist is an example of D...... customer service roles • ...

Set 2 2024-02-20

Set 2 crossword puzzle
Across
  1. What mechanism in Sales Cloud helps in automating repetitive sales tasks?
  2. What feature in Sales Cloud assigns scores to potential leads based on various criteria?
  3. What tool in Sales Cloud provides detailed analysis of sales performance?
  4. What is the centralized repository in Service Cloud for storing and accessing knowledge articles?
  5. What does Service Cloud manage and allocate efficiently in terms of service geographies?
  6. What feature in Sales Cloud manages and assigns specific sales regions to team members?
  7. What platform in Service Cloud resolves support issues collectively?
  8. What tool in Service Cloud is used for handling customer service cases?
Down
  1. What part of Sales Cloud integrates emails for efficient communication tracking?
  2. What Salesforce product assists in managing service requests?
  3. What is the core function of Service Cloud?
  4. What does Service Cloud manage and resolve for customers?
  5. What does Sales Cloud record to keep track of all customer interactions?
  6. What data does Sales Cloud collect and analyze to understand customer behavior and preferences?
  7. What Service Cloud function efficiently assigns support tickets?
  8. What aspect of Sales Cloud organizes and presents offerings for easy access?

16 Clues: What is the core function of Service Cloud? • What does Service Cloud manage and resolve for customers? • What Salesforce product assists in managing service requests? • What Service Cloud function efficiently assigns support tickets? • What platform in Service Cloud resolves support issues collectively? • ...

Contractor Codes 2014-06-10

Contractor Codes crossword puzzle
Across
  1. No access
  2. Customer delayed
  3. Additional lines
  4. 40' Ladder req. Customer responsible
  5. Dish Kit Reimbursement
  6. Impaired line of sight (relocate)
  7. Multiswitch Upgrade (5x8 or 4x8)
  8. Existing customer installation (DVR530/DVR630)
  9. Multi-switch hardware reimbursement
  10. Customer Education
  11. New Plex Install (MDU) - includes 1 line
  12. Snow removal
  13. Faulty multi-switch
  14. Dish Upgrade for DVR530/DVR630 install
  15. Power Line Bridge set-up
Down
  1. No fault found
  2. Damaged dish
  3. DSR600 Rental Reimbursement
  4. Service Call - each hour after first hour
  5. Outage caused by others
  6. New Install (dish + 1 line) and Move Program
  7. Service Call - Completed within 24 hours
  8. Receiver upgrade to 6XX, not needing a line run
  9. Service Call - 1st hour
  10. Complete building outage
  11. DVR630 Rental Reimbursement
  12. Second Line Add for DVR630 install for new customers
  13. Installation of non-penetrating roof mount
  14. Education or PR
  15. Work Order Upgrade LNBF to XKU
  16. Multi-switch installation payment

31 Clues: No access • Damaged dish • Snow removal • No fault found • Education or PR • Customer delayed • Additional lines • Customer Education • Faulty multi-switch • Dish Kit Reimbursement • Outage caused by others • Service Call - 1st hour • Complete building outage • Power Line Bridge set-up • DSR600 Rental Reimbursement • DVR630 Rental Reimbursement • Work Order Upgrade LNBF to XKU • ...

Customer Service Week Crossword Puzzle 2024-10-08

Customer Service Week Crossword Puzzle crossword puzzle
Across
  1. A confession reply to soothe an upset customer
  2. A primary goal of customer service interactions
  3. The quality of being able to help customers anytime
  4. A method of collecting opinions from customers
  5. A polite way to begin or end a call
  6. A follow-up action after resolving an issue
  7. An issue or problem brought up by the customer
  8. Information that helps resolve customer inquiries
Down
  1. The result of sorting an issue or problem
  2. Ensuring consistency in standards when handling customer requests
  3. The feeling when a customer is happy with the service
  4. Ending a customer conversation
  5. A key skill for calming upset customers
  6. A tool for agents to track customer inquiries
  7. The pitch used to communicate with customers

15 Clues: Ending a customer conversation • A polite way to begin or end a call • A key skill for calming upset customers • The result of sorting an issue or problem • A follow-up action after resolving an issue • The pitch used to communicate with customers • A tool for agents to track customer inquiries • A confession reply to soothe an upset customer • ...

Customer Service Week 2022-09-07

Customer Service Week crossword puzzle
Across
  1. Now copied all over the world, Häfele invented this in 1983
  2. Where Häfele Australia first called home
  3. Style of a hinge component
  4. Brand Ambassador
  5. Brighten up your day
  6. Range of Cabinets, Benchtops, Doors.
Down
  1. Term for the OHA range with the fold 40 system
  2. Kitchens found at Mitre 10
  3. As one door opens
  4. Name of the Häfele OHA mobile showroom
  5. Common term for a cabinet end panel in QLD
  6. Location where you might find HNZ's head office
  7. Classic cabinet lock
  8. Manufacturer & Supplier based in Bad Essen Germany
  9. Best screw to hold a drawer runner

15 Clues: Brand Ambassador • As one door opens • Classic cabinet lock • Brighten up your day • Kitchens found at Mitre 10 • Style of a hinge component • Best screw to hold a drawer runner • Range of Cabinets, Benchtops, Doors. • Name of the Häfele OHA mobile showroom • Where Häfele Australia first called home • Common term for a cabinet end panel in QLD • ...

Customer Service Week 2019-10-07

Customer Service Week crossword puzzle
Across
  1. letters
  2. inquiring, seeking, exploring.
  3. a appreciation, thankfulness, gratefulness
  4. a person employed in an office or other establishment to greet visitors.
  5. The removal of documents done on a routine basis.
  6. a person or organization that you provide goods or services from a store or business for.
  7. Medicaid for the aged, blind and disabled.
Down
  1. a piece of information store in a computer.
  2. a formal request for services from a person or organization.
  3. a vinyl disc.
  4. a person who answers phones for a company or switchboard.
  5. a machine that examines the body through the use of imaging.
  6. Securely send and receive documents electronically.
  7. a needed skill for tactful handling of difficult customers.
  8. an electronic filing system.

15 Clues: letters • a vinyl disc. • an electronic filing system. • inquiring, seeking, exploring. • Medicaid for the aged, blind and disabled. • a piece of information store in a computer. • a appreciation, thankfulness, gratefulness • The removal of documents done on a routine basis. • Securely send and receive documents electronically. • ...

Customer Service Week 2018-10-11

Customer Service Week crossword puzzle
Across
  1. Tool used to inform clients when on leave
  2. Deceased member with minor child on approved benefits FAW will pay the benefit to which fund if a trust is not available?
  3. Members can switch their risk benefits (True or False)
  4. Contributions taxed as a fringe benefit in the hands of a member
  5. Number of days required for notice of termination
  6. All 37D deductions are referred to which team for approval?
Down
  1. Early Retirement starts at age?
  2. Cheapest Product Option
  3. Emails must be responded to in how many hours?
  4. Where does one go to update your signature?
  5. Type of claim submitted by the employer when a member is incapable of working
  6. Debit order recons cut off date
  7. How many rings must a call be answered in?
  8. Microsoft tool used to communicate
  9. Benefit available for Conversion with Myriad up to age 70

15 Clues: Cheapest Product Option • Early Retirement starts at age? • Debit order recons cut off date • Microsoft tool used to communicate • Tool used to inform clients when on leave • How many rings must a call be answered in? • Where does one go to update your signature? • Emails must be responded to in how many hours? • Number of days required for notice of termination • ...

THD Acronyms and Lingo 2025-01-23

THD Acronyms and Lingo crossword puzzle
Across
  1. Easy to _____
  2. Find, Inquire, Relate, Solve, Thank
  3. Efficient ___________
  4. A safety program, newsletter, and broadcast
  5. BOB - Bottom of _________
  6. Front End
  7. Voice Of __________; survey, previously Employer of Choice survey
  8. Knowledgeable ______
  9. _________ availability
  10. MITCH - Merchandise In The Customers _______
  11. MAC - Measure And ________
  12. Likelihood to shop again
  13. __________ Promise - our pledge: delivering the most convenient experience and best value
  14. LISA - _________ InSide All
Down
  1. Home Depot Protection Plan
  2. OSA - On _______ availability
  3. The Company’s set of behaviors that governs customer service.
  4. POS (Point of ______)
  5. Four pillars to deliver the ultimate customer experience through Orange Promise
  6. Associates are 20% more accurate when they follow the correct _______ order.
  7. Friendly, Accurate, and Safe Transactions (formerly Front End Accuracy and Service Transformation)
  8. SCO (Self ____________)
  9. ________ are often the only associate a customer will interact with
  10. GET - _______, Engage, Thank
  11. Large display of products at end of aisle
  12. HAM - ________ All Merchandise
  13. LANA - Look _______ Not Alike
  14. Missed scans impact sales, on-shelf availability, and _______
  15. _________ Of Customer; survey

29 Clues: Front End • Easy to _____ • Knowledgeable ______ • POS (Point of ______) • Efficient ___________ • _________ availability • SCO (Self ____________) • Likelihood to shop again • BOB - Bottom of _________ • Home Depot Protection Plan • MAC - Measure And ________ • LISA - _________ InSide All • GET - _______, Engage, Thank • OSA - On _______ availability • LANA - Look _______ Not Alike • ...

The Digital Leader 2024-10-02

The Digital Leader crossword puzzle
Across
  1. Abbreviation for long-term care
  2. Insurance protection
  3. Managing money
  4. File insurance online
  5. Guidance provided by John Hancock in wealth management
  6. Online is the priority
  7. Annual event celebrating excellence in client support
  8. New ideas for growth
  9. Modern tools for business
  10. Requests for insurance benefits
Down
  1. Pioneering in technology
  2. John Hancock’s global name
  3. An insurance contract.
  4. Advanced artificial intelligence used to revolutionize customer service
  5. Actively involved
  6. A person receiving service
  7. Automated customer help
  8. Financial protection service
  9. Backing up or aiding
  10. Working together effectively
  11. Offers expert guidance
  12. Confidence in a company
  13. Financial assets or money
  14. Providing assistance
  15. What comes before a break in the shell?

25 Clues: Managing money • Actively involved • Insurance protection • Backing up or aiding • Providing assistance • New ideas for growth • File insurance online • An insurance contract. • Offers expert guidance • Online is the priority • Automated customer help • Confidence in a company • Pioneering in technology • Financial assets or money • Modern tools for business • John Hancock’s global name • ...

Customer Service Week Crossword Puzzle 2024-10-08

Customer Service Week Crossword Puzzle crossword puzzle
Across
  1. A confession to soothe an upset customer
  2. The primary goal of customer service interactions
  3. The quality of being able to help customers anytime
  4. The practice of collecting opinions from customers
  5. A polite way to begin or end a call
  6. A follow-up action after resolving an issue
  7. An issue or problem brought up by the customer
  8. Information that helps resolve customer inquiries
Down
  1. The process of fixing an issue or problem
  2. Ensuring consistency in standards when handling customer requests
  3. The feeling when a customer is happy with the service
  4. Ending a customer conversation
  5. A key skill for calming upset customers
  6. A tool for agents to track customer inquiries
  7. The pitch used to communicate with customers

15 Clues: Ending a customer conversation • A polite way to begin or end a call • A key skill for calming upset customers • A confession to soothe an upset customer • The process of fixing an issue or problem • A follow-up action after resolving an issue • The pitch used to communicate with customers • A tool for agents to track customer inquiries • ...

Renaissance Customer Service 2023-08-15

Renaissance Customer Service crossword puzzle
Across
  1. mandatory statements that must be read before provider benefits or setting up autopay
  2. how many days to reinstate an off exchange policy after termination for non payment?
  3. a place online that houses job aids, sops, and contact information.
  4. another name for the tongue
  5. the soonest you can terminate a marketplace policy
  6. how many quadrants is the mouth divided into
  7. do this when sending an issue to another department for resolution
  8. the schedule that determines how much a claim will pay.
Down
  1. pediatric teeth are labeled with numbers or letters
  2. a place in knowledge center that provides additional information related to procedure codes, and frequencies
  3. mandatory option for off exchange policies
  4. advise this when a subscriber or provider as how much a procedure will cost
  5. how many adult teeth are there
  6. another name for marketplace policies
  7. your employer.

15 Clues: your employer. • another name for the tongue • how many adult teeth are there • another name for marketplace policies • mandatory option for off exchange policies • how many quadrants is the mouth divided into • the soonest you can terminate a marketplace policy • pediatric teeth are labeled with numbers or letters • the schedule that determines how much a claim will pay. • ...

Customer Service Week 2021-09-30

Customer Service Week crossword puzzle
Across
  1. _________to help others and do the right thing!
  2. _____ ______ is a phrase coined by Chik-Fil-A
  3. The Star that is a driving force for excellence
  4. The world's largest internet retailer
  5. Every One Drives Great Experiences
  6. ______ Everyone is a value of State Fund
  7. Customers within State Fund
  8. Customers outside of State Fund
  9. Customer Service ________ answer calls from employers, injured workers and the medical community
Down
  1. ___ ___the most valuable person in State Fund
  2. There is no I in ________
  3. Employee ________ is the mental and emotional connection you feel toward the work you do
  4. Teamwork makes the ______ Work
  5. State Funds Vision Value and _______ is to become the Carrier of choice
  6. Be ______ is to consider new approaches that server our customers

15 Clues: There is no I in ________ • Customers within State Fund • Teamwork makes the ______ Work • Customers outside of State Fund • Every One Drives Great Experiences • The world's largest internet retailer • ______ Everyone is a value of State Fund • _____ ______ is a phrase coined by Chik-Fil-A • ___ ___the most valuable person in State Fund • ...

Customer Service Week Crossword 2018-09-14

Customer Service Week Crossword crossword puzzle
Across
  1. Assistance or support for customers
  2. Customers and People are our ____ and soul
  3. You need to ask these to find out what the customer wants
  4. Using phrases like please and thank you is being _____
  5. Someone who pays for goods and services
  6. Smile while you _____
  7. Be concerned about the customer
  8. Recognize with gratitude; be grateful for
  9. The first known use of a _____ was in 1885
  10. We should use these types of words on our calls
  11. We create these memories
Down
  1. Service is about the way we ____ our customers
  2. Hear with intention
  3. Action that produces the desired result for customers
  4. How we want our customers to feel as a result of our service
  5. Transmit Information
  6. It's not sympathy but shows we understand
  7. What the customer wants from us if there is a problem
  8. The standards our customers expect
  9. To meet customer needs and wants

20 Clues: Hear with intention • Transmit Information • Smile while you _____ • We create these memories • Be concerned about the customer • To meet customer needs and wants • The standards our customers expect • Assistance or support for customers • Someone who pays for goods and services • It's not sympathy but shows we understand • Recognize with gratitude; be grateful for • ...

marketing management 2023-03-27

marketing management crossword puzzle
Across
  1. touch and feel
  2. mixed
  3. all similar
  4. markets complementary products
  5. who consumes
  6. physical evidence
  7. customer convenience
  8. does not die
  9. self-service technology
  10. strength, weakness, opportunities, threat
  11. Word of Mouth
  12. middlemen
  13. inertia not buying
Down
  1. place to buy and sell
  2. dies
  3. customer cost
  4. copy
  5. a state of deprivation
  6. short life
  7. want to be backed by buying power
  8. customer
  9. places the product in the consumer's mind
  10. customer communication
  11. need shaped by culture
  12. customer solution
  13. who buys
  14. long life
  15. cannot touch and feel

28 Clues: dies • copy • mixed • customer • who buys • long life • middlemen • short life • all similar • who consumes • does not die • customer cost • Word of Mouth • touch and feel • physical evidence • customer solution • inertia not buying • customer convenience • place to buy and sell • cannot touch and feel • a state of deprivation • customer communication • need shaped by culture • self-service technology • ...

Work Puzzel 2025-12-19

Work Puzzel crossword puzzle
Across
  1. streaming box
  2. trial and error
  3. cable modem
  4. send message beside e-mail
  5. video online
  6. tv controler
  7. wifi device
  8. no service
  9. our service
  10. a light on the ONT
  11. internet phone
  12. next package advance
  13. connect to t6
Down
  1. save customer money on a tech call
  2. turn if off, then back on again
  3. also know as the super-information-highway
  4. were find out about our service
  5. calix modem
  6. fuzzy picture
  7. the boxes
  8. recorder
  9. line to the internet
  10. message left on the phone

23 Clues: recorder • the boxes • no service • cable modem • calix modem • wifi device • our service • video online • tv controler • streaming box • fuzzy picture • connect to t6 • internet phone • trial and error • a light on the ONT • line to the internet • next package advance • message left on the phone • send message beside e-mail • turn if off, then back on again • were find out about our service • ...

Social Media 2015-01-12

Social Media crossword puzzle
Across
  1. service
  2. kantoor
  3. ervaring
  4. beleefd
  5. interesses
  6. klant
  7. specialisme
  8. informatie
  9. karakter
  10. bedrijf
  11. vaardigheden
Down
  1. promotie
  2. aanbeveling
  3. toerisme
  4. succesvol
  5. onderwijs/opleiding
  6. enthousiasme
  7. werk
  8. connectie
  9. vriendelijk/aardig

20 Clues: werk • klant • service • kantoor • beleefd • bedrijf • promotie • ervaring • toerisme • karakter • succesvol • connectie • interesses • informatie • aanbeveling • specialisme • enthousiasme • vaardigheden • vriendelijk/aardig • onderwijs/opleiding

Customer Service Key Concepts 2020-11-04

Customer Service Key Concepts crossword puzzle
Across
  1. There's never a ___________ time to do business with a customer, if your doors are open for business.
  2. You as an employee are one of your company's most valuable ___________.
  3. Businesses earn a lot of money because they are ___________.
  4. The first step toward improving customer service is to ___________ the level of service you currently provide and then to determine the level you wish to provide.
  5. Customers must feel comfortable while doing business with you. Adapt to their ___________ as best as you can.
  6. Do more than you get ___________ for.
  7. In the long run, repeat business depends on customer ___________.
  8. When handling customer complaints, handle them quickly so the customer is dissatisfied for the ___________ possible length of time.
Down
  1. Develop the feeling of ___________ for your job/work. Make the most of it. You'll be happy and successful as a result.
  2. Every question a customer asks is a request for information that will help him/her make a buying decision, either now or in the ___________.
  3. Positive thinking produces positive ___________.
  4. Fix the problem not the ___________.
  5. Use your own ___________ as a customer to help you understand the principles of good customer relations.
  6. Customers are judging and grading the service they receive during every ___________ at your place of business.
  7. Envision yourself asking the customer to sign your ___________, and you'll develop an accurate picture of the customer's role in your life.
  8. Be a problem-___________.
  9. Doing just a little more than the customer expects is a sure-fire way to develop customer ___________.

17 Clues: Be a problem-___________. • Fix the problem not the ___________. • Do more than you get ___________ for. • Positive thinking produces positive ___________. • Businesses earn a lot of money because they are ___________. • In the long run, repeat business depends on customer ___________. • You as an employee are one of your company's most valuable ___________. • ...

Chapter 5 Entreprenuer 2025-03-10

Chapter 5 Entreprenuer crossword puzzle
Across
  1. Statement More specific than a vision statement
  2. The plan to track the growth of businesses
  3. an organization made up of individuals and businesses in a specific industry
  4. Model a description of how entrepreneurs plan
  5. a brief recounting of the key points contained in a business plan
  6. the distribution channel through which a product or service flows from the producer to the customer
  7. people most likely to buy products and services
  8. a document that describes a new business and a strategy to launch that business
  9. a working model used by entrepreneurs
Down
  1. the means of delivering a product indirectly to the customer
  2. a tool for organizing important information
  3. Advertising and online
  4. end users of the service, also called the consumer
  5. The process that tests a business concept
  6. Small Business Administration
  7. Needed to be tested in the market
  8. the means of delivering a product directly to the customer
  9. things that promote or enhance the value of a product or a service to the customer
  10. Statement A declaration of the scope and purpose of a company
  11. distinctive aspects, qualities, or characteristics of a product or service

20 Clues: Advertising and online • Small Business Administration • Needed to be tested in the market • a working model used by entrepreneurs • The process that tests a business concept • The plan to track the growth of businesses • a tool for organizing important information • Model a description of how entrepreneurs plan • people most likely to buy products and services • ...

marketing unit 1 2025-09-17

marketing unit 1 crossword puzzle
Across
  1. Activities or tasks done for a customer.
  2. A picture or design that represents a bran
  3. The amount of money charged for a product or service
  4. Something essential for survival, like food or shelter
  5. Someone who purchases a product or service
  6. Activities used to make people aware of and interested in a product
  7. An item or service made to satisfy customer needs or wants
  8. A name, symbol, or design that identifies a company or product
  9. The desire and ability of consumers to buy a product
  10. Something people desire but do not need to survive
  11. The money a company makes after paying costs
Down
  1. A message that tries to get people to buy a product or service
  2. Information about people such as age, gender, or income
  3. a person who buys and uses goods or services
  4. The specific group of people a business aims to sell to
  5. Collecting information about customers and competitors
  6. Physical products that can be touched and owned
  7. Where a product is sold or how it reaches the customer
  8. Other businesses selling similar products to the same customer
  9. The process of delivering products from the business to the consumer

20 Clues: Activities or tasks done for a customer. • A picture or design that represents a bran • Someone who purchases a product or service • a person who buys and uses goods or services • The money a company makes after paying costs • Physical products that can be touched and owned • Something people desire but do not need to survive • ...

Customer Service Key Concepts 2020-11-04

Customer Service Key Concepts crossword puzzle
Across
  1. There's never a ___________ time to do business with a customer, if your doors are open for business.
  2. You as an employee are one of your company's most valuable ___________.
  3. Businesses earn a lot of money because they are ___________.
  4. The first step toward improving customer service is to ___________ the level of service you currently provide and then to determine the level you wish to provide.
  5. Customers must feel comfortable while doing business with you. Adapt to their ___________ as best as you can.
  6. Do more than you get ___________ for.
  7. In the long run, repeat business depends on customer ___________.
  8. When handling customer complaints, handle them quickly so the customer is dissatisfied for the ___________ possible length of time.
Down
  1. Develop the feeling of ___________ for your job/work. Make the most of it. You'll be happy and successful as a result.
  2. Every question a customer asks is a request for information that will help him/her make a buying decision, either now or in the ___________.
  3. Positive thinking produces positive ___________.
  4. Fix the problem not the ___________.
  5. Use your own ___________ as a customer to help you understand the principles of good customer relations.
  6. Customers are judging and grading the service they receive during every ___________ at your place of business.
  7. Envision yourself asking the customer to sign your ___________, and you'll develop an accurate picture of the customer's role in your life.
  8. Be a problem-___________.
  9. Doing just a little more than the customer expects is a sure-fire way to develop customer ___________.

17 Clues: Be a problem-___________. • Fix the problem not the ___________. • Do more than you get ___________ for. • Positive thinking produces positive ___________. • Businesses earn a lot of money because they are ___________. • In the long run, repeat business depends on customer ___________. • You as an employee are one of your company's most valuable ___________. • ...

Revolving around passports 2025-10-03

Revolving around passports crossword puzzle
Across
  1. - What is the name of the service that will get you the passport within 2-4 business days?
  2. - What type of passport do you need to apply for if you have a current passport that was issued to within the last 15 years?
  3. - What an agent is on the phone with a customer, and they need help with that customer, what department do they slack?
  4. - What do you need proof of when doing a new passport?
  5. - What do you need a copy of front and back when doing a new passport?'
  6. - What type of priority mail will the DOS use to ship the passport back to the customer?
  7. - What is the name of the service that you can get your passport within 6 weeks?
  8. - What type of itinerary is required to do the same day service, emergency service and the priority service?
  9. - What is the name of the company where a customer can go to complete the application, print out the documents and also get their photo taken?
  10. - What is the name of the service that you can your passport within 7-9 business days?
  11. - What is the name of this company?
Down
  1. - What department answers the emails and it's also in relations to our chat department?
  2. - What is the most common used document when someone is doing a name change?
  3. - What type of passport does the customer need if they already have one but need an additional one as well?
  4. - What is the most common item that you can use to prove your a US citizen?
  5. - What do you need to be able to travel to an international destination?
  6. - What is the most common thing that people get on to travel to another country on?
  7. - What department do you slack when you need set your customer up with a courier service?
  8. - What do some countries require you to have besides a passport?
  9. - What is the item that you would need that can be no more than 6 months old?
  10. - What is the name of the department where the customer can get help online?
  11. - What is one form of payment the government will accept when paying the government fee?
  12. - What does a child need if they're under the age of 16 to be able to obtain a passport?

23 Clues: - What is the name of this company? • - What do you need proof of when doing a new passport? • - What do some countries require you to have besides a passport? • - What do you need a copy of front and back when doing a new passport?' • - What do you need to be able to travel to an international destination? • ...

Crossword Challenge 2017-04-17

Crossword Challenge crossword puzzle
Across
  1. This organization is responsible for administering LL services including Assurance
  2. Since 1985, this program has provided a discount on phone service for qualifying low-income consumers
  3. % of live h/s given out due to an approval from Solix that is denied by Xerox
  4. Word to describe customers who leave Assurance for any reason
  5. Term used when customer lifeline flag is lifted, meaning subscriber no longer qualifies for Lifeline service
  6. State with highest subsidy for Lifeline service
  7. A partner launched in March that drives new customers to AW by leveraging relationships with Medicaid HMOs
  8. Sub who loses Assurance Eligibility as a result of signing up for another LL Service
  9. Type of application completed with OA assistance, then reviewed in minutes by Solix
  10. Annual process required by FCC to ensure continued eligibility of all AW subscribers
Down
  1. Type of plan that allows AW customers to add additional Data or Minutes to their monthly plan
  2. Largest Assurance competitor in the Lifeline business
  3. Primary driver of LL eligibility loss for Assurance
  4. Abbrev - All revenue a customer generates for Assurance, minus all the expense required to acquire customer and provide service
  5. This form must be completed when service is requested as an address which already receives a Lifeline benefit
  6. Ad hoc minutes used beyond those included in any Assurance plan
  7. Entry to record expense when it is incurred, when the invoice will be received and paid later
  8. Blocks AW Customer from Transfer to another carrier if they initiated broadband service less than 1 year ago
  9. 2017 Fiscal Year Budget View
  10. Payments from subscribes and state PUCs received for providing wireless service
  11. Total Change in Sub count, inc Sales and Churn
  12. Basic handset was the primary AW device prior to Android launch

22 Clues: 2017 Fiscal Year Budget View • Total Change in Sub count, inc Sales and Churn • State with highest subsidy for Lifeline service • Primary driver of LL eligibility loss for Assurance • Largest Assurance competitor in the Lifeline business • Word to describe customers who leave Assurance for any reason • Ad hoc minutes used beyond those included in any Assurance plan • ...

C3 Crossword Puzzle 2020-03-27

C3 Crossword Puzzle crossword puzzle
Across
  1. challenging
  2. What you should have when a customer comes into the branch
  3. customer service
  4. requires your credit score
  5. offering
  6. getting the acknowledgement to continue
  7. at least one a day
  8. second 6 critical skill
Down
  1. huddle
  2. What can we do to help you?
  3. job description
  4. to service
  5. uncovering a solution
  6. acting it out
  7. acknowledging everything that a customer says

15 Clues: huddle • offering • to service • challenging • acting it out • job description • customer service • at least one a day • uncovering a solution • second 6 critical skill • requires your credit score • What can we do to help you? • getting the acknowledgement to continue • acknowledging everything that a customer says • What you should have when a customer comes into the branch

Customer service vocabulary 2025-03-05

Customer service vocabulary crossword puzzle
Across
  1. Information from a customer about their experience.
  2. When a customer repeatedly chooses the same brand.
  3. A key quality needed when dealing with difficult customers.
  4. Keeping customers coming back.
  5. A statement that something is wrong or not satisfactory.
  6. The feeling of being pleased with a service.
Down
  1. Help provided to a customer.
  2. The exchange of information between customer and service provider.
  3. The act of solving a customer's problem.
  4. The ability to understand and share another person's feelings.
  5. What a customer hopes to receive from a business.
  6. Politeness in dealing with customers.
  7. To express regret for a mistake or issue.
  8. Process of teaching employees how to provide good service.

14 Clues: Help provided to a customer. • Keeping customers coming back. • Politeness in dealing with customers. • The act of solving a customer's problem. • To express regret for a mistake or issue. • The feeling of being pleased with a service. • What a customer hopes to receive from a business. • When a customer repeatedly chooses the same brand. • ...

Sports Marketing Crossword Puzzle 2024-11-14

Sports Marketing Crossword Puzzle crossword puzzle
Across
  1. the specific place it would be taking place
  2. type of product manufactured by a specific company
  3. a picture that could define the brand
  4. a product that is tangible
  5. The brand the customer prefers but will still use other brands
  6. Where the marketing is taking place
  7. characters used to identify with a brand
  8. enter
  9. The very beginning of the product life cycle, low sales
  10. peak of the product, most revenue
  11. product starts dying down losing revenue
Down
  1. an intangible product
  2. Long term products
  3. person using the product/service
  4. A phrase that represents the brand for example: Just do it. For Nike
  5. exit
  6. attempt to communicate a brand, product, or concept to the general public
  7. person buying product/service
  8. the history of the brand
  9. experiential marketing of a brand, service, or product through memorable experiences
  10. Product/Service is growing, gaining revenue
  11. quick rise in sales then a quick decrease
  12. What marketers use to get there product/service known to the public
  13. focus on retaining and increasing revenue from existing customers
  14. promoting awareness of the brand but doesn't include any contract for sale of service
  15. The brand the customer must use and won't use another brand

26 Clues: exit • enter • Long term products • an intangible product • the history of the brand • a product that is tangible • person buying product/service • person using the product/service • peak of the product, most revenue • Where the marketing is taking place • a picture that could define the brand • characters used to identify with a brand • product starts dying down losing revenue • ...

Team 6 December Raffle Crossword 2020-12-09

Team 6 December Raffle Crossword crossword puzzle
Across
  1. Survey sent to the customer.
  2. Showing the customer (blank) will improve your CSAT.
  3. This is a great behavior to identify the customers needs on every call to improve your CSAT.
  4. How much weight does 2DRR have.
  5. Being (blank) with the customer will improve your 2DRR
  6. How should you end every call with a customer?
  7. Complementing the customers (blank)can increase your CSAT
  8. Asking strong (blank) questions can help identify the customers core issues.
  9. What is Tori's dogs name?
  10. An efficient (blank) can improve your 2drr.
Down
  1. Being (blank) when talking with your customer increases the customers trust in you resolutions and will increase your CSAT.
  2. Best tool customers can use instead of calling customer service.
  3. How many senior service agents are on team 6?
  4. Customer-centric (blank) will increase both your CSAT and 2DRR
  5. Set clear and concise (blank) to ensure that the customer does not need to call back.
  6. What is one of the KPI's we are focusing on this month?
  7. Avoid excessive (blank) while on a call to improve your CSAT.
  8. How much weight does the CSAT have?
  9. What is Andy's dogs name?
  10. Asking the customer if they have any additional (blank) is a great way to improve your 2DRR.

20 Clues: What is Andy's dogs name? • What is Tori's dogs name? • Survey sent to the customer. • How much weight does 2DRR have. • How much weight does the CSAT have? • An efficient (blank) can improve your 2drr. • How many senior service agents are on team 6? • How should you end every call with a customer? • Showing the customer (blank) will improve your CSAT. • ...

Premium Service 2024-05-21

Premium Service crossword puzzle
Across
  1. lounge for international business class customers
  2. color used for seats on airplane
  3. ground transfer program
  4. time off
  5. sparkling wine
  6. hub to the north
  7. vendor for wheelchairs
  8. coffee brand
Down
  1. name of airport
  2. service provider for lounges
  3. car brand used for Global Service customers
  4. credit card brand
  5. device used for customer service
  6. popular food item on the Polaris lounge menu
  7. skin products used in Polaris
  8. check in system for lounges
  9. top customer

17 Clues: time off • top customer • coffee brand • sparkling wine • name of airport • hub to the north • credit card brand • vendor for wheelchairs • ground transfer program • check in system for lounges • service provider for lounges • skin products used in Polaris • color used for seats on airplane • device used for customer service • car brand used for Global Service customers • ...

December Raffle Crossword 2020-12-10

December Raffle Crossword crossword puzzle
Across
  1. Complementing the customers (blank)can increase your CSAT
  2. Being (blank) with the customer will improve your 2DRR
  3. How much weight does 2DRR have.
  4. How should you end every call with a customer?
  5. Customer-centric (blank) will increase both your CSAT and 2DRR
  6. Showing the customer (blank) will improve your CSAT.
  7. An efficient (blank) can improve your 2drr.
  8. How many senior service agents are on team 6?
  9. Set clear and concise (blank) to ensure that the customer does not need to call back.
  10. Being (blank) when talking with your customer increases the customers trust in you resolutions and will increase your CSAT.
  11. Survey sent to the customer.
Down
  1. What is Andy's dogs name?
  2. Best tool customers can use instead of calling customer service.
  3. What is one of the KPI's we are focusing on this month?
  4. Avoid excessive (blank) while on a call to improve your CSAT.
  5. This is a great behavior to identify the customers needs on every call to improve your CSAT.
  6. Asking strong (blank) questions can help identify the customers core issues.
  7. How much weight does the CSAT have?
  8. Asking the customer if they have any additional (blank) is a great way to improve your 2DRR.
  9. What is Tori's dogs name?

20 Clues: What is Andy's dogs name? • What is Tori's dogs name? • Survey sent to the customer. • How much weight does 2DRR have. • How much weight does the CSAT have? • An efficient (blank) can improve your 2drr. • How many senior service agents are on team 6? • How should you end every call with a customer? • Showing the customer (blank) will improve your CSAT. • ...

Team 6 December Raffle Crossword 2020-12-01

Team 6 December Raffle Crossword crossword puzzle
Across
  1. Complementing the customers (blank)can increase your CSAT
  2. Being (blank) with the customer will improve your 2DRR
  3. How much weight does 2DRR have.
  4. How should you end every call with a customer?
  5. Customer-centric (blank) will increase both your CSAT and 2SRR
  6. Showing the customer (blank) will improve your CSAT.
  7. An efficient (blank) can improve your 2drr.
  8. How many senior service agents are on team 6?
  9. Set clear and concise (blank) to ensure that the customer does not need to call back.
  10. Being (blank) when talking with your customer increases the customers trust in you resolutions and will increase your CSAT.
  11. Survey sent to the customer.
Down
  1. What is Andy's dogs name?
  2. Best tool customers can use instead of calling customer service.
  3. What is one of the KPI's we are focusing on this month?
  4. Avoid excessive (blank) while on a call to improve your CSAT.
  5. This is a great behavior to identify the customers needs on every call to improve your CSAT.
  6. Asking strong (blank) questions can help identify the customers core issues.
  7. How much weight does the CSAT have?
  8. Asking the customer if they have any additional (blank) is a great way to improve your 2DRR.
  9. What is Tori's dogs name?

20 Clues: What is Andy's dogs name? • What is Tori's dogs name? • Survey sent to the customer. • How much weight does 2DRR have. • How much weight does the CSAT have? • An efficient (blank) can improve your 2drr. • How many senior service agents are on team 6? • How should you end every call with a customer? • Showing the customer (blank) will improve your CSAT. • ...

Team 6 December Raffle Crossword 2020-12-01

Team 6 December Raffle Crossword crossword puzzle
Across
  1. Complementing the customers (blank)can increase your CSAT
  2. Being (blank) with the customer will improve your 2DRR
  3. How much weight does 2DRR have.
  4. How should you end every call with a customer?
  5. Customer-centric (blank) will increase both your CSAT and 2DRR
  6. Showing the customer (blank) will improve your CSAT.
  7. An efficient (blank) can improve your 2drr.
  8. How many senior service agents are on team 6?
  9. Set clear and concise (blank) to ensure that the customer does not need to call back.
  10. Being (blank) when talking with your customer increases the customers trust in you resolutions and will increase your CSAT.
  11. Survey sent to the customer.
Down
  1. What is Andy's dogs name?
  2. Best tool customers can use instead of calling customer service.
  3. What is one of the KPI's we are focusing on this month?
  4. Avoid excessive (blank) while on a call to improve your CSAT.
  5. This is a great behavior to identify the customers needs on every call to improve your CSAT.
  6. Asking strong (blank) questions can help identify the customers core issues.
  7. How much weight does the CSAT have?
  8. Asking the customer if they have any additional (blank) is a great way to improve your 2DRR.
  9. What is Tori's dogs name?

20 Clues: What is Andy's dogs name? • What is Tori's dogs name? • Survey sent to the customer. • How much weight does 2DRR have. • How much weight does the CSAT have? • An efficient (blank) can improve your 2drr. • How many senior service agents are on team 6? • How should you end every call with a customer? • Showing the customer (blank) will improve your CSAT. • ...

Mod 7 2016-08-25

Mod 7 crossword puzzle
Across
  1. Customer pays their termination amount and request their gas service to be restored
  2. Low Income Customer Affordability Assistance Program
  3. Stands for collection turn on
  4. Customer smells strong odor of gas
  5. Home Energy Assistance Program
Down
  1. Customer calls stating they smells gas
  2. ______ history that shows if a customer has a shut off notice on their account
  3. Customer requests a few more days to pay their bill without loss of service
  4. Customers account is now closed and they owe a remaining amount, this is called a _____
  5. Discount on basic service charge for customers who received HEAP
  6. Where do you call to see if an emergency order has been received
  7. public service commission

12 Clues: public service commission • Stands for collection turn on • Home Energy Assistance Program • Customer smells strong odor of gas • Customer calls stating they smells gas • Low Income Customer Affordability Assistance Program • Discount on basic service charge for customers who received HEAP • Where do you call to see if an emergency order has been received • ...

marketing terms 2016-09-01

marketing terms crossword puzzle
Across
  1. physical
  2. delivering
  3. telling
  4. amount
  5. buys
  6. marketed
  7. guides
  8. helps
Down
  1. bought
  2. action
  3. company
  4. product
  5. plan
  6. predict
  7. customer
  8. making

16 Clues: plan • buys • helps • bought • action • amount • guides • making • company • product • predict • telling • physical • customer • marketed • delivering

Sa Spelling #3 2025-05-05

Sa Spelling #3 crossword puzzle
Across
  1. แคชเชียร์ / พนักงานเก็บเงิน
  2. เปรียบเทียบ
  3. ดูของ / เดินดูของ
  4. พอดี / เหมาะสม
  5. on ลองสวม
  6. พนักงาน
  7. สั่งซื้อ
  8. การซื้อ / ซื้อ
  9. พนักงานขาย
  10. ลูกค้า
Down
  1. คิว / เข้าแถว
  2. เลือก
  3. ซื้อของ / ร้านค้า
  4. บริการลูกค้า
  5. ซื้อ
  6. ขาย
  7. ผู้ขาย / แม่ค้า / พ่อค้า
  8. ผู้ซื้อของ / คนซื้อของ
  9. ผู้ช่วย
  10. ผู้จัดการ

20 Clues: ขาย • ซื้อ • เลือก • ลูกค้า • พนักงาน • ผู้ช่วย • สั่งซื้อ • on ลองสวม • ผู้จัดการ • พนักงานขาย • เปรียบเทียบ • บริการลูกค้า • คิว / เข้าแถว • พอดี / เหมาะสม • การซื้อ / ซื้อ • ซื้อของ / ร้านค้า • ดูของ / เดินดูของ • ผู้ซื้อของ / คนซื้อของ • ผู้ขาย / แม่ค้า / พ่อค้า • แคชเชียร์ / พนักงานเก็บเงิน

Retention 2018-06-05

Retention crossword puzzle
Across
  1. _____ is needed when a customer requests to cancel early due to moving our of the service area.
  2. The customer got rid of their phone line and would like to get cameras. We should submit a research request to Transfer/_______.
  3. SafeTouch does not ______ services.
  4. A _______ Representative pre-screens a call before determining if it requires additional handling from a Retention Specialist.
  5. A customer calling to _______ their services will need to be transferred to Support.
  6. A non-renewal letter must be received at least ______ days prior to the customer’s EOA.
  7. A Retention ______ will leave notes on the customer's account.
  8. I can quickly find the customer’s EOA in this tab.
Down
  1. We do not quote ______ unless it has been notated on the customer’s account.
  2. There are _____ reasons that we will consider releasing a customer with a buyout.
  3. An account that has been shutdown due to non payment will be marked as _____.
  4. A customer who wants to cancel due to service issues should be transferred to ______ for additional assistance.
  5. The new store manager needs to complete this form.
  6. Retention must explain the ______ and requirements to a customer who is looking to upgrade.
  7. When a customer calls to cancel their service, we should always ask ______.

15 Clues: SafeTouch does not ______ services. • The new store manager needs to complete this form. • I can quickly find the customer’s EOA in this tab. • A Retention ______ will leave notes on the customer's account. • When a customer calls to cancel their service, we should always ask ______. • We do not quote ______ unless it has been notated on the customer’s account. • ...

Customer Service Week 2021 2021-10-06

Customer Service Week 2021 crossword puzzle
Across
  1. Always go the ________ mile
  2. Transmit information
  3. The act of giving support to someone
  4. Work done by one person or group that benefits another
  5. Very concerned about the needs of others
  6. Recognize with gratitude; be grateful for
  7. Watch your ______ when speaking to customers
  8. Lend a hand
  9. Being of service or assistance
  10. Working with a spirit of cooperation and collaboration
  11. Hear with intention
  12. Always provide __________ customer service
Down
  1. The opportunity to pay a bill late without having services shut off is an
  2. A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement
  3. show _________ towards the customer
  4. Settle or find a solution to
  5. To receive input
  6. A form used in making a request
  7. Someone who pays for services
  8. Transfer of information
  9. If the caller is upset, stay

21 Clues: Lend a hand • To receive input • Hear with intention • Transmit information • Transfer of information • Always go the ________ mile • Settle or find a solution to • If the caller is upset, stay • Someone who pays for services • Being of service or assistance • A form used in making a request • show _________ towards the customer • The act of giving support to someone • ...

Retention 2018-06-01

Retention crossword puzzle
Across
  1. When a customer calls to cancel their service, we should always ask ______.
  2. I can quickly find the customer’s EOA in this tab.
  3. An account that has been shutdown due to non payment will be marked as _____.
  4. A customer calling to _______ their services will need to be transferred to Support.
  5. We do not quote ______ unless it has been notated on the customer’s account.
  6. A _______ Representative pre-screens a call before determining if it requires additional handling from a Retention Specialist.
  7. A Retention ______ will leave notes on the customer's account.
Down
  1. SafeTouch does not ______ services.
  2. A non-renewal letter must be received at least ______ days prior to the customer’s EOA.
  3. The customer got rid of their phone line and would like to get cameras. We should submit a research request to Transfer/_______.
  4. The new store manager needs to complete this form.
  5. There are _____ reasons that we will consider releasing a customer with a buyout.
  6. _____ is needed when a customer requests to cancel early due to moving our of the service area.
  7. Retention must explain the ______ and requirements to a customer who is looking to upgrade.
  8. A customer who wants to cancel due to service issues should be transferred to ______.

15 Clues: SafeTouch does not ______ services. • I can quickly find the customer’s EOA in this tab. • The new store manager needs to complete this form. • A Retention ______ will leave notes on the customer's account. • When a customer calls to cancel their service, we should always ask ______. • We do not quote ______ unless it has been notated on the customer’s account. • ...

Retention 2018-06-05

Retention crossword puzzle
Across
  1. A customer calling to _______ their services will need to be transferred to Support.
  2. A Retention ______ will leave notes on the customer's account.
  3. The customer got rid of their phone line and would like to get cameras. We should submit a research request to Transfer/_______.
  4. A customer who wants to cancel due to service issues should be transferred to ______ for additional assistance.
  5. An account that has been shutdown due to non payment will be marked as _____.
  6. I can quickly find the customer’s EOA in this tab.
  7. When a customer calls to cancel their service, we should always ask ______.
Down
  1. There are _____ reasons that we will consider releasing a customer with a buyout.
  2. Retention must explain the ______ and requirements to a customer who is looking to upgrade.
  3. _____ is needed when a customer requests to cancel early due to moving our of the service area.
  4. The new store manager needs to complete this form.
  5. A _______ Representative pre-screens a call before determining if it requires additional handling from a Retention Specialist.
  6. SafeTouch does not ______ services.
  7. We do not quote ______ unless it has been notated on the customer’s account.
  8. A non-renewal letter must be received at least ______ days prior to the customer’s EOA.

15 Clues: SafeTouch does not ______ services. • The new store manager needs to complete this form. • I can quickly find the customer’s EOA in this tab. • A Retention ______ will leave notes on the customer's account. • When a customer calls to cancel their service, we should always ask ______. • We do not quote ______ unless it has been notated on the customer’s account. • ...

Account Care 2024-07-26

Account Care crossword puzzle
Across
  1. "if it's local and a serviceable residence, we can move for ______"
  2. something monetary we can offer a customer to appease their concerns (i.e. coupon, rate reduction)
  3. refers to the lowest possible price a customer can have
  4. the guarantee we offer customers that we will keep coming back if pest issues persist
  5. when a customer requests for their service to be put on hold
  6. the official title of an Office Expert in the Account Care team
  7. an upset customer who has asked to speak with a supervisor but not necessarily cancel their account
Down
  1. the window of time that a single Account Manager is responsible over an account
  2. a recurring service that is tied to a service agreement
  3. __________ is reality - aCare lives by this phrase
  4. situation where a customer says "do this or I will cancel"
  5. the feeling that motivates 99% of customers requesting to cancel
  6. what the customer must pay us back if they cancel before their agreement is over
  7. TRUE OR FALSE: if a customer hasn't had their initial service yet but they want to cancel, transfer to Account Care
  8. the preferred term for referring to a customer's contract

15 Clues: __________ is reality - aCare lives by this phrase • a recurring service that is tied to a service agreement • refers to the lowest possible price a customer can have • the preferred term for referring to a customer's contract • situation where a customer says "do this or I will cancel" • when a customer requests for their service to be put on hold • ...

Team 6 December Raffle Crossword 2020-12-01

Team 6 December Raffle Crossword crossword puzzle
Across
  1. Complementing the customers (blank)can increase your CSAT
  2. Being (blank) with the customer will improve your 2DRR
  3. How much weight does 2DRR have.
  4. How should you end every call with a customer?
  5. Customer-centric (blank) will increase both your CSAT and 2DRR
  6. Showing the customer (blank) will improve your CSAT.
  7. An efficient (blank) can improve your 2drr.
  8. How many senior service agents are on team 6?
  9. Set clear and concise (blank) to ensure that the customer does not need to call back.
  10. Being (blank) when talking with your customer increases the customers trust in you resolutions and will increase your CSAT.
  11. Survey sent to the customer.
Down
  1. What is Andy's dogs name?
  2. Best tool customers can use instead of calling customer service.
  3. What is one of the KPI's we are focusing on this month?
  4. Avoid excessive (blank) while on a call to improve your CSAT.
  5. This is a great behavior to identify the customers needs on every call to improve your CSAT.
  6. Asking strong (blank) questions can help identify the customers core issues.
  7. How much weight does the CSAT have?
  8. Asking the customer if they have any additional (blank) is a great way to improve your 2DRR.
  9. What is Tori's dogs name?

20 Clues: What is Andy's dogs name? • What is Tori's dogs name? • Survey sent to the customer. • How much weight does 2DRR have. • How much weight does the CSAT have? • An efficient (blank) can improve your 2drr. • How many senior service agents are on team 6? • How should you end every call with a customer? • Showing the customer (blank) will improve your CSAT. • ...

Strive for Five 2018-05-01

Strive for Five crossword puzzle
Across
  1. Show you ____.
  2. I need to brand the ______ on every call except Help desk or a Customer Complaint call.
  3. Have I answered all your questions today? Is an example of offering further______.
  4. Service Our goal for strive for five is to ensure great ________ service
  5. __________the Customer
  6. Active_______, keeps the Customer from repeating the same information.
  7. Be ________.
Down
  1. ______ the everyday experience.
  2. _______________ communicate.
  3. When my Customer is unhappy I try to _______ the situation.
  4. One way to acknowledge the Customer
  5. Phrase I will be happy to help you with that!
  6. please, thank you and may I are examples of ______.
  7. Certainly, superb, with pleasure are all examples of _____ language.
  8. Give_______.
  9. I understand how frustrating this situation is for you. Shows what?

16 Clues: Give_______. • Be ________. • Show you ____. • __________the Customer • _______________ communicate. • ______ the everyday experience. • One way to acknowledge the Customer • Phrase I will be happy to help you with that! • please, thank you and may I are examples of ______. • When my Customer is unhappy I try to _______ the situation. • ...

Essential Numbers 2021-11-28

Essential Numbers crossword puzzle
Across
  1. EZ Pass
  2. Elizabeth River Tunnels Customer Service
  3. Blue Ridge Parkway Association
  4. DMV
  5. Virginia Tourism
  6. DMV Hauling Permits
  7. Directional Signing Program (Primary)
  8. Big Walker Mountain Tunnel
  9. Jamestown Scotland Ferry (Internal)
Down
  1. VDOT Customer Service Center
  2. Virginia Retirement System
  3. Chesapeake Bay Bridge Tunnel
  4. Tidewater Express
  5. VITA
  6. Transurban
  7. ATSSA

16 Clues: DMV • VITA • ATSSA • EZ Pass • Transurban • Virginia Tourism • Tidewater Express • DMV Hauling Permits • Virginia Retirement System • Big Walker Mountain Tunnel • VDOT Customer Service Center • Chesapeake Bay Bridge Tunnel • Blue Ridge Parkway Association • Jamestown Scotland Ferry (Internal) • Directional Signing Program (Primary) • Elizabeth River Tunnels Customer Service

Customer Service Week 2021 2021-10-06

Customer Service Week 2021 crossword puzzle
Across
  1. Always go the ________ mile
  2. Transmit information
  3. The act of giving support to someone
  4. Work done by one person or group that benefits another
  5. Very concerned about the needs of others
  6. Recognize with gratitude; be grateful for
  7. Watch your ______ when speaking to customers
  8. Lend a hand
  9. Being of service or assistance
  10. Working with a spirit of cooperation and collaboration
  11. Hear with intention
  12. Always provide __________ customer service
Down
  1. The opportunity to pay a bill late without having services shut off is an
  2. A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement
  3. show _________ towards the customer
  4. Settle or find a solution to
  5. To receive input
  6. A form used in making a request
  7. Someone who pays for services
  8. Transfer of information
  9. If the caller is upset, stay

21 Clues: Lend a hand • To receive input • Hear with intention • Transmit information • Transfer of information • Always go the ________ mile • Settle or find a solution to • If the caller is upset, stay • Someone who pays for services • Being of service or assistance • A form used in making a request • show _________ towards the customer • The act of giving support to someone • ...

Retention 2018-06-01

Retention crossword puzzle
Across
  1. _____ is needed when a customer requests to cancel early due to moving our of the service area.
  2. The customer got rid of their phone line and would like to get cameras. We should submit a research request to Transfer/_______.
  3. I can quickly find the customer’s EOA in this tab.
  4. A Retention ______ will leave notes on the customer's account.
  5. A customer calling to _______ their services will need to be transferred to Support.
  6. SafeTouch does not ______ services.
  7. We do not quote ______ unless it has been notated on the customer’s account.
  8. A non-renewal letter must be received at least ______ days prior to the customer’s EOA.
Down
  1. There are _____ reasons that we will consider releasing a customer with a buyout.
  2. A customer who wants to cancel due to service issues should be transferred to ______.
  3. Retention must explain the ______ and requirements to a customer who is looking to upgrade.
  4. The new store manager needs to complete this form.
  5. A _______ Representative pre-screens a call before determining if it requires additional handling from a Retention Specialist.
  6. An account that has been shutdown due to non payment will be marked as _____.
  7. When a customer calls to cancel their service, we should always ask ______.

15 Clues: SafeTouch does not ______ services. • I can quickly find the customer’s EOA in this tab. • The new store manager needs to complete this form. • A Retention ______ will leave notes on the customer's account. • When a customer calls to cancel their service, we should always ask ______. • We do not quote ______ unless it has been notated on the customer’s account. • ...

The POWER of SERVICE 2021-10-05

The POWER of SERVICE crossword puzzle
Across
  1. _ obsessed
  2. Assist Channel sales colleagues, licensed distributor partners as well as producers and dealers (MWI, Covetrus, Midwest…)
  3. We are _ Zoetis
  4. MS platform used to communicate
  5. New account set up and account maintenance (text on acct, address change). Review and release controlled, state restricted and conditionally licensed products. Maintain tax exemptions at the customer account level.
  6. Zoetis Petcare _
  7. Responsible for reviewing order delivery and billing blocks. (Returns/Call tags. Ensuring all orders (including return orders) fall within existing pricing, marketing and/or policy parameters established by Finance, Sales, and Marketing.
  8. Customer orders and returns, 1st level billing support, Customer and business feedback via Service Cloud.
Down
  1. this years Customer Service week theme
  2. Handle DX contracts, various inquiries and field service cloud cases from technical team
  3. This department has accounts that provide chicken to Chick-Fil-A.
  4. our _ make the difference
  5. always do the _ thing
  6. Process various order types for Field Sales colleagues: sales, returns, samples, donations and services, NPP/NOP orders/ FFO inquiries (Field Force Ordering)
  7. what customer service uses to place orders

15 Clues: _ obsessed • We are _ Zoetis • Zoetis Petcare _ • always do the _ thing • our _ make the difference • MS platform used to communicate • this years Customer Service week theme • what customer service uses to place orders • This department has accounts that provide chicken to Chick-Fil-A. • ...

Test your Marketing Knowledge 2013-02-28

Test your Marketing Knowledge crossword puzzle
Across
  1. a direct marketing tool
  2. can help you get the word out to your customers
  3. one of the 4Ps of marketing
  4. a way in which to communicate with the media
  5. the process of finding out important details about your market
  6. effective ____________ is important to informing customers of your products/services
  7. Right Angle Imaging provides marketing _____
  8. word of _____
  9. the "s" in PSA
Down
  1. you must project a positive ______
  2. any recognisable logo or symbol that identifies your product or service
  3. always ensure your customer is ______ with your product or service
  4. Keep an eye on what the _______ are doing
  5. identify your _____ market
  6. a short 30 second - 1 minute min summary of your product or service
  7. social media site with over one billion active users
  8. your unique selling _________
  9. a medium where you can interact with customers
  10. find ________ solutions to meet your customers needs
  11. customer _________ are opportunities for improvement
  12. is always right
  13. accronym for the process of managing a website's visibility in a search engine

22 Clues: word of _____ • the "s" in PSA • is always right • a direct marketing tool • identify your _____ market • one of the 4Ps of marketing • your unique selling _________ • you must project a positive ______ • Keep an eye on what the _______ are doing • a way in which to communicate with the media • Right Angle Imaging provides marketing _____ • ...

Customer Service Week Quiz 2023 2023-10-04

Customer Service Week Quiz 2023 crossword puzzle
Across
  1. Total CS in Cryovac(M)Sdn Bhd plant
  2. Customer Service Representatives for EMEA
  3. Customer Service Representatives for China Taiwan Hong Kong Malaysia
  4. CS Service Performance Measurement
  5. Customer Service Representatives for India,Indonesia,Philipines,Thailand
Down
  1. Action needed upon new order received
  2. Total country shipped
  3. Customer Service Representatives for Korea,Japan,Singapore,Vietnam,Australia,NZ
  4. Monthly data provided by sales
  5. Highest sales type sold from Kuantan
  6. Top country with highest volume shipped in 2023

11 Clues: Total country shipped • Monthly data provided by sales • CS Service Performance Measurement • Total CS in Cryovac(M)Sdn Bhd plant • Highest sales type sold from Kuantan • Action needed upon new order received • Customer Service Representatives for EMEA • Top country with highest volume shipped in 2023 • Customer Service Representatives for China Taiwan Hong Kong Malaysia • ...

Sales terms 2023-07-07

Sales terms crossword puzzle
Across
  1. A concern or barrier raised by a prospect that inhibits or prevents them from making a purchase.
  2. The specific group of people or businesses that a product or service is intended to appeal to and serve.
  3. A visual representation of the sales process, showing the progression of prospects from initial contact to closing the sale.
  4. The predetermined sales target or goal that a salesperson is expected to achieve within a specific period.
  5. Additional features, benefits, or services that are provided to customers to enhance the perceived value of a product or service.
  6. handling Addressing and resolving concerns or objections raised by prospects to overcome barriers to the sale.
  7. A financial incentive or percentage of the sales revenue that a salesperson receives as compensation for achieving or exceeding sales targets.
  8. The period of time it takes from initial contact with a prospect to closing the sale, including all stages and interactions.
  9. The unique combination of benefits and value that a product or service offers to customers compared to competitors.
  10. The practice of encouraging a customer to purchase a more expensive or additional product or service than originally intended.
  11. Assessing the suitability and potential of a prospect to determine if they meet the criteria for becoming a customer.
  12. A visual representation of the buyer's journey, illustrating the stages a prospect goes through from initial awareness to becoming a customer.
  13. The process of identifying potential customers or leads for a product or service.
Down
  1. Establishing and nurturing long-term connections with customers based on trust, rapport, and mutual understanding.
  2. Making unsolicited calls to potential customers who have not expressed prior interest in the product or service being offered.
  3. The process of identifying and attracting potential customers who have expressed interest in a product or service.
  4. The act of contacting a prospect or customer after an initial interaction to maintain engagement and nurture the relationship.
  5. The state of a product or service becoming outdated or no longer relevant due to technological advancements or changing market demands.
  6. Offering complementary or related products or services to a customer who has already made a purchase.
  7. When an existing customer recommends or refers a new prospect or lead to a salesperson or company.
  8. The final stage of the sales process, where the salesperson seeks to secure a commitment from the prospect to make a purchase.

21 Clues: The process of identifying potential customers or leads for a product or service. • A concern or barrier raised by a prospect that inhibits or prevents them from making a purchase. • When an existing customer recommends or refers a new prospect or lead to a salesperson or company. • ...

Travel and Tourism 2023-02-09

Travel and Tourism crossword puzzle
Across
  1. The customer is ....
  2. The moment of ....
  3. Concierges need to offer ..........
  4. This is the quality of a business that gives confidence that it will be reliable.
  5. .... customer service involves delighting the customer.
Down
  1. An important quality of customer service that means things happen as promised.
  2. The person a business needs to look after.
  3. This is the quality of a business that gives confidence that queries will be dealt with quickly.
  4. Unit 3 is about customer ....
  5. ... customer service would be ignoring the customer.
  6. People who put themselves in others' shoes are showing this.

11 Clues: The moment of .... • The customer is .... • Unit 3 is about customer .... • Concierges need to offer .......... • The person a business needs to look after. • ... customer service would be ignoring the customer. • .... customer service involves delighting the customer. • People who put themselves in others' shoes are showing this. • ...

Promotions Review 2023-12-10

Promotions Review crossword puzzle
Across
  1. Any paid form of communication with the customer including commercials, ads, fliers, events, and newspaper ads
  2. when the customer agrees to purchase the product/service
  3. a type of motive with logical reasons for buying the product/service
  4. used to create a positive public image for a company or organization
  5. The physical elements in a place of business that attracts customers to your business
  6. a store ___________ are ways that stores use floor space to facilitate and promote sales & serve customers
  7. When a salesperson works directly with the customer, this is the most expensive promotional strategy
  8. a store ______ creates a memorable shopping experience which plays on all 5 senses
  9. Any activity that helps in the exposure or sale of a product/service
  10. a type of motive to purchase due to a feeling associated with the product/service
  11. this media type includes social media, YouTube, Pandora or Spotify, Apps, Internet Ads, Google sponsored search
  12. salesman can __________ a product to educate customers on its functions
Down
  1. Group of people that are regular customers at a place of business
  2. interior ___________ are fixtures in a store to show merchandise, provide information, encourage customers to buy
  3. these need to be answered so customers may overcome resistance
  4. Reasons a consumer purchases a product/service
  5. used to communicate with customers directly though mailing and emails
  6. this type of media includes newspapers, mailings, and billboards
  7. Different ways businesses use to present the advertisement. This must be matched to the target market
  8. upselling additional projects to go with the product like accessories or warranties
  9. determining ________ of the customer helps a salesman to identify how their product/service can help
  10. the first step of selling including greeting the customer
  11. Serving consumers before, during & after a purchase
  12. ______________ advertising allows companies to reach a large number of people with one message
  13. checking in with a customer after a sale is complete
  14. a type of motive where purchasing a product/service due to loyalty to the company or brand
  15. Incentives that encourage customers to purchase a product/service like discounts, BOGO, or coupons coupons
  16. this type of media includes in-store advertising, pens, logo on shirts/hats, bus benches, airplane banner
  17. this type of media includes podcasts, commercials, and radio ads

29 Clues: Reasons a consumer purchases a product/service • Serving consumers before, during & after a purchase • checking in with a customer after a sale is complete • when the customer agrees to purchase the product/service • the first step of selling including greeting the customer • these need to be answered so customers may overcome resistance • ...

Review Questions 2024-04-11

Review Questions crossword puzzle
Across
  1. Customer presses option "0"
  2. This website is only for the call center
  3. Basic of customer service: listen and acknowledge
  4. 2/3 of the core values
  5. Used to make appointments with customer service reps at a branch
  6. What does the "S" in GUEST stand for?
  7. What branch are we closing in June?
  8. What are the hybrid tellers called?
  9. Customers feel that they have a say in the situation
Down
  1. One of the 4 R's that we learned during orientation
  2. What phone system do we use to answer calls?
  3. One of the Oahu drive thru teller locations
  4. This department assists agents with directions on calls and where to find a procedure
  5. 3/3 of the core values
  6. 1/3 of the core values
  7. One of the hot topics to avoid
  8. Basic of customer service: be nice!

17 Clues: 2/3 of the core values • 3/3 of the core values • 1/3 of the core values • Customer presses option "0" • One of the hot topics to avoid • What branch are we closing in June? • What are the hybrid tellers called? • Basic of customer service: be nice! • What does the "S" in GUEST stand for? • This website is only for the call center • One of the Oahu drive thru teller locations • ...

Customer Service Week 2016 2016-09-27

Customer Service Week 2016 crossword puzzle
Across
  1. The ____ is why we are here.
  2. Your most important communication tool when you're on the phone is your ____.
  3. Understanding and identifying with your customers' feelings is called ____.
  4. Brand with an orange logo.
  5. Treat each customer as if they're the ____ one you'll deal with that day.
  6. Customers who have their complaints satisfactorily resolved tell an average of how many people?
  7. Customer complaints should be seen as ____ to improve service.
  8. A positive one will make your day better.
  9. The most important customer service skill is ____.
  10. Anticipating problems, heading them off and alerting customers is being ____.
Down
  1. You start each call with a friendly ____.
  2. Brand with a green logo.
  3. The annual celebration of the importance of customer service is ____. (3 words)
  4. Brand with a multi-color logo.
  5. You sound more relaxed and friendly when you ____ while talking on the phone.
  6. Delighting your customers means ____ their expectations.
  7. Taking personal responsibility for a customer's complaint is taking ____.

17 Clues: Brand with a green logo. • Brand with an orange logo. • The ____ is why we are here. • Brand with a multi-color logo. • You start each call with a friendly ____. • A positive one will make your day better. • The most important customer service skill is ____. • Delighting your customers means ____ their expectations. • ...

SPR crossword 2014-01-09

SPR crossword crossword puzzle
Across
  1. __ days is the priority for a free repair (2)
  2. Service product for a relay shorter than 10 mtrs (4)
  3. A legal notice served to a customer informing them of our intention to investigate/excavate in their land to repair a pipe not belonging to them (7,3)
  4. Service product for a free repair (4)
  5. System used to release a service product (3)
  6. Whether the property is owned or rented, YW must liase with the ____ _____ (3,5)
  7. Where the customers pipe enters their property (5,2,5)
  8. Industry wide plumbing assurance scheme (9)
  9. Service product for an internal leak (4)
  10. YW has the power to __________ the service if the situation deteriorates, becomes an emergency or the property appears to be unoccupied (10)
  11. This is added to ICE to indicate that the property has had a free repair (5)
  12. Legal notice served to a customer for a leak on private pipework (7,2)
  13. YW mapping system (7)
  14. YW billing system (7)
Down
  1. Service product for an external leak that is not eligible for a free repair (4)
  2. Service product for a relay longer than 10 mtrs (4)
  3. Section of service pipe which is the customers responsibility (6,4)
  4. £___ is the maximum contribution per property for a relay (3)
  5. System used to log all customer contacts (3)
  6. Service product for a leaking overflow (4)
  7. Paperwork signed before a free repair order can be raised (10,4)
  8. A legal document obtained from a Magistrate to gain entry in to private land/property (7)

22 Clues: YW mapping system (7) • YW billing system (7) • Service product for a free repair (4) • Service product for an internal leak (4) • Service product for a leaking overflow (4) • Industry wide plumbing assurance scheme (9) • System used to release a service product (3) • System used to log all customer contacts (3) • __ days is the priority for a free repair (2) • ...

Services Awareness Week 2022-05-03

Services Awareness Week crossword puzzle
Across
  1. Don't know if we offer the service? Use the _______ _____ on Service Connect to find out!
  2. We offer tune-up, install, repairs, maintenance, and replacement on your ______ unit.
  3. Customer information for a free estimate on one of our home services.
  4. A service that requires a deposit from the customer to quote for install or special order products.
  5. "My kitchen is so old and it's falling apart. I need to replace all my cabinets. And maybe get an island added!" Which Home Service do we offer to this customer?
  6. We offer free in home estimates for Granite, Quartz, Cambria, Solid Surface, and Laminate _________
  7. "I want to update my shower and get new flooring in my bathroom." Which Home Service do we offer to this customer?
  8. The app on the store PC menu that allows us to input leads.
Down
  1. "I really hate my kitchen but it was remodeled just before I bought my house. Is there any way I can just update the look of it? Maybe just change the doors out?" Which Home Service do we offer to this customer?
  2. Requires a $50 deposit for Home Depot Measurement Services to quote a customer on carpet, tile, laminate, and vinyl installs.
  3. We install gas, electric, and tankless same day and next day. Call 1(800)HOMEDEPOT for a free estimate.
  4. "I want to replace my old patio door and possibly some of my windows as well. I want an idea on how much it would be to install." Which Home Service do we offer to this customer?
  5. we install exterior/entry, interior, closet, security, and screens with a $40 deposit for measure.
  6. Our flooring installer
  7. We install 1-10 for $119 and 11-20 for $199 with a $50 deposit for measure.

15 Clues: Our flooring installer • The app on the store PC menu that allows us to input leads. • Customer information for a free estimate on one of our home services. • We install 1-10 for $119 and 11-20 for $199 with a $50 deposit for measure. • We offer tune-up, install, repairs, maintenance, and replacement on your ______ unit. • ...

Get Specific Sales 4.03 2025-03-19

Get Specific Sales 4.03 crossword puzzle
Across
  1. to suggest a product or service
  2. a synonym for buying
  3. person buying a good or service
  4. a synonym for appropriate thinking/reasoning
  5. the "good" that product or service does for the customer
  6. a synonym for feelings
  7. synonym for rules to be followed
  8. price in the middle; not too cheap or expensive
Down
  1. to recommend something else in the place of the item the customer wanted
  2. most important; first on the list
  3. intangible offerings like haircuts, grass cutting
  4. ready ahead of time
  5. a good reason; buying for a good reason means you are being _____________.
  6. the antonym for self-doubting
  7. a noticeable characteristic or part of a product or service
  8. tangible products that can be bought or sold

16 Clues: ready ahead of time • a synonym for buying • a synonym for feelings • the antonym for self-doubting • to suggest a product or service • person buying a good or service • synonym for rules to be followed • most important; first on the list • a synonym for appropriate thinking/reasoning • tangible products that can be bought or sold • ...

Services Awareness Week 2022-05-03

Services Awareness Week crossword puzzle
Across
  1. requires a $50 deposit for Home Depot Measurement Services to quote a customer on carpet, tile, laminate, and vinyl installs.
  2. a service that requires a deposit from the customer to quote for install or special order products.
  3. Our flooring installer
  4. "I want to update my shower and get new flooring in my bathroom." Which Home Service do we offer this customer?
  5. We offer Tune-Up, Install, Repairs, Maintenance, and replacement on your ______ unit.
  6. "My kitchen is so old and it's falling apart. I need to replace all my cabinets. And maybe get an island added!" Which Home Service do we offer this customer?
  7. Customer information for a free estimate on one of our home services.
Down
  1. Our flooring installer.
  2. We install 1-10 for $119 and 11-20 for $199 with a $50 deposit for measure.
  3. We offer free in home estimates for Granite, Quartz, Cambria, Solid Surface, and Laminate _________
  4. "I really hate my kitchen but it was remodeled just before I bought my house. Is there any way I can just update the look of it? Maybe change the doors out?" Which Home Service do we offer this customer?
  5. Don't know if we offer the service? Use the _______ _____ on Service Connect to find out!
  6. we install exterior/entry, interior, closet, security, and screens with a $40 deposit for measure.
  7. The app on the store PC menu that allows us to input leads.
  8. "I want to replace my old patio door and possibly some of my windows as well. How much is the install?" Which Home Service do we offer this customer?
  9. We install gas, electric, and tankless same day and next day. Call (800)HOMEDEPOT for a free estimate.

16 Clues: Our flooring installer • Our flooring installer. • The app on the store PC menu that allows us to input leads. • Customer information for a free estimate on one of our home services. • We install 1-10 for $119 and 11-20 for $199 with a $50 deposit for measure. • We offer Tune-Up, Install, Repairs, Maintenance, and replacement on your ______ unit. • ...

Chapter 2 Terms to Know Crossword Puzzle 2024-10-01

Chapter 2 Terms to Know Crossword Puzzle crossword puzzle
Across
  1. The area in a hospitality business that guests usually do not see
  2. Informal conversation people have about their experiences with a business.
  3. A customer who purchases products or services from a hospitality business
  4. An activity that is done for another person
  5. Employees whose work rarely involves interacting with customers
  6. Service that meets or exceeds customer expectation
  7. Employees whose main function is to interact with customers
Down
  1. An employee who can anticipate customers needs
  2. Providing the same good service and products to customers each and every time they come to your business
  3. Positive feeling customers have about a business that meets their needs
  4. The area in a hospitality business that guests usually see
  5. Someone who purchase products or services from business, such as a department store or a hotel
  6. A time when customer's experience makes a bigger impact on customer satisfaction than at other times
  7. The total customer experience with that business
  8. The basic building block of quality hostility service. Occur before, during, and after the customers visit
  9. The ability to put yourself into someone else's shoes and know how that person feels

16 Clues: An activity that is done for another person • An employee who can anticipate customers needs • The total customer experience with that business • Service that meets or exceeds customer expectation • The area in a hospitality business that guests usually see • Employees whose main function is to interact with customers • ...

Services Awareness Week 2022-05-03

Services Awareness Week crossword puzzle
Across
  1. requires a $50 deposit for Home Depot Measurement Services to quote a customer on carpet, tile, laminate, and vinyl installs.
  2. a service that requires a deposit from the customer to quote for install or special order products.
  3. Our flooring installer
  4. "I want to update my shower and get new flooring in my bathroom." Which Home Service do we offer this customer?
  5. We offer Tune-Up, Install, Repairs, Maintenance, and replacement on your ______ unit."
  6. "My kitchen is so old and it's falling apart. I need to replace all my cabinets. And maybe get an island added!" Which Home Service do we offer this customer?
  7. Customer information for a free estimate on one of our home services.
Down
  1. Our flooring installer.
  2. We install 1-10 for $119 and 11-20 for $199 with a $50 deposit for measure.
  3. We offer free in home estimates for Granite, Quartz, Cambria, Solid Surface, and Laminate _________
  4. "I really hate my kitchen but it was remodeled just before I bought my house. Is there any way I can just update the look of it? Maybe change the doors out?" Which Home Service do we offer this customer?
  5. Don't know if we offer the service? Use the _______ _____ on Service Connect to find out!
  6. we install exterior/entry, interior, closet, security, and screens with a $40 deposit for measure.
  7. The app on the store PC menu that allows us to input leads.
  8. "I want to replace my old patio door and possibly some of my windows as well. How much is the install?" Which Home Service do we offer this customer?
  9. We install gas, electric, and tankless same day and next day. Call (800)HOMEDEPOT for a free estimate.

16 Clues: Our flooring installer • Our flooring installer. • The app on the store PC menu that allows us to input leads. • Customer information for a free estimate on one of our home services. • We install 1-10 for $119 and 11-20 for $199 with a $50 deposit for measure. • We offer Tune-Up, Install, Repairs, Maintenance, and replacement on your ______ unit." • ...

Services Awareness Week 2022-05-03

Services Awareness Week crossword puzzle
Across
  1. we install exterior/entry, interior, closet, security, and screens with a $40 deposit for measure.
  2. We install gas, electric, and tankless same day and next day. Call (800)HOMEDEPOT for a free estimate.
  3. We offer free in home estimates for Granite, Quartz, Cambria, Solid Surface, and Laminate _________
  4. Customer information for a free estimate on one of our home services.
  5. Don't know if we offer the service? Use the _______ _____ on Service Connect to find out!
  6. "I want to replace my old patio door and possibly some of my windows as well. How much is the install?" Which Home Service do we offer this customer?
  7. "I really hate my kitchen but it was remodeled just before I bought my house. Is there any way I can just update the look of it? Maybe change the doors out?" Which Home Service do we offer this customer?
  8. Our flooring installer
  9. requires a $50 deposit for Home Depot Measurement Services to quote a customer on carpet, tile, laminate, and vinyl installs.
Down
  1. "My kitchen is so old and it's falling apart. I need to replace all my cabinets. And maybe get an island added!" Which Home Service do we offer this customer?
  2. The app on the store PC menu that allows us to input leads.
  3. "I want to update my shower and get new flooring in my bathroom." Which Home Service do we offer this customer?
  4. We install 1-10 for $119 and 11-20 for $199 with a $50 deposit for measure.
  5. a service that requires a deposit from the customer to quote for install or special order products.
  6. We offer Tune-Up, Install, Repairs, Maintenance, and replacement on your ______ unit.

15 Clues: Our flooring installer • The app on the store PC menu that allows us to input leads. • Customer information for a free estimate on one of our home services. • We install 1-10 for $119 and 11-20 for $199 with a $50 deposit for measure. • We offer Tune-Up, Install, Repairs, Maintenance, and replacement on your ______ unit. • ...

Consumer Behaviour and Marketing Insights 2024-10-27

Consumer Behaviour and Marketing Insights crossword puzzle
Across
  1. Quantitative or qualitative measures used to assess customer experience and satisfaction.
  2. The process of evaluating customer data to derive insights and inform business decisions.
  3. The impact of Referenec groups such as family, friends, and social networks on consumer buying behavior.
  4. The combination of product, price, place, and promotion strategies to meet customer needs.
  5. Gathering firsthand data directly from customers to understand their needs.
  6. Dividing customers into distinct groups to tailor experiences and marketing efforts.
  7. A technique used to visualize customer feelings and experiences to improve service.
  8. Techniques designed to connect with customers at various stages of their journey.
Down
  1. A comprehensive plan to enhance customer interactions across all touchpoints.
  2. Factors that affect how customers make purchasing decisions and interact with brands.
  3. Key observations derived from analyzing customer behavior and feedback.
  4. Gathering insights from customer opinions and behaviors to inform strategies.
  5. A representation of different customer types to inform marketing strategies.
  6. The ongoing process of enhancing customer interactions and overall experience.
  7. The level of contentment customers feel regarding their experience with a product or service.
  8. Areas identified to enhance engagement and drive sales through customer insights.
  9. Mapping the customer decision-making process.
  10. Initiatives designed to reward customers for repeat business and foster long-term relationships.
  11. Methods implemented to keep customers engaged and prevent them from switching to competitors.
  12. Key moments of interaction between customers and a brand throughout the journey.

20 Clues: Mapping the customer decision-making process. • Key observations derived from analyzing customer behavior and feedback. • Gathering firsthand data directly from customers to understand their needs. • A representation of different customer types to inform marketing strategies. • A comprehensive plan to enhance customer interactions across all touchpoints. • ...

Services Awareness Week 2022-05-03

Services Awareness Week crossword puzzle
Across
  1. We install exterior/entry, interior, closet, security, and screens with a $40 deposit for measure.
  2. We offer free in home estimates for granite, quartz, cambria, solid surface, and laminate _________
  3. A service that requires a deposit from the customer to quote for install or special order products.
  4. Customer information for a free estimate on one of our home services.
  5. Our flooring installer.
  6. We offer tune-up, install, repairs, maintenance, and replacement on your ______ unit.
  7. We install 1-10 for $119 and 11-20 for $199 with a $50 deposit for measure.
  8. "I want to replace my old patio door and possibly some of my windows as well. I want an idea on how much it would be to install." Which Home Service do we offer to this customer?
Down
  1. Requires a $50 deposit for Home Depot Measurement Services to quote a customer on carpet, tile, laminate, and vinyl installs.
  2. "My kitchen is so old and it's falling apart. I need to replace all my cabinets. And maybe get an island added!" Which Home Service do we offer to this customer?
  3. "I want to update my shower and get new flooring in my bathroom." Which Home Service do we offer to this customer?
  4. "I really hate my kitchen but it was remodeled just before I bought my house. Is there any way I can just update the look of it? Maybe just change the doors out?" Which Home Service do we offer to this customer?
  5. The app on the store PC menu that allows us to input leads.
  6. Don't know if we offer the service? Use the _______ _____ on Service Connect to find out!
  7. We install gas, electric, and tankless same day and next day. Call 1(800)HOMEDEPOT for a free estimate.

15 Clues: Our flooring installer. • The app on the store PC menu that allows us to input leads. • Customer information for a free estimate on one of our home services. • We install 1-10 for $119 and 11-20 for $199 with a $50 deposit for measure. • We offer tune-up, install, repairs, maintenance, and replacement on your ______ unit. • ...

Vocabulary Crossword Puzzle 2022-12-06

Vocabulary Crossword Puzzle crossword puzzle
Across
  1. customers needs that are satisfied by a product or service
  2. A physical property or feature
  3. directly approaching a employers and marketing yourself to them
  4. influences or motivations forces determine his buying
  5. A sales person welcoming a customer into the store
  6. Promoting the sale of goods
  7. A individual that fits a sellers criteria to be a potential customer
  8. Reasons to purchase something based on your feelings or emotions patronage
  9. goods to be bought or sold
  10. A method determining the value of an asset based on a selling price
Down
  1. marketing tactic to grow a business customer base through networks
  2. A products traits or attributes
  3. reasons to purchase something based on facts or logics
  4. Connecting things to your product to help the customers achieve their goals
  5. What makes your product or service better than others
  6. finding possible customers
  7. The process of expanding a existing product line
  8. A sales person asks the customer if he or she needs anything

18 Clues: finding possible customers • goods to be bought or sold • Promoting the sale of goods • A physical property or feature • A products traits or attributes • The process of expanding a existing product line • A sales person welcoming a customer into the store • influences or motivations forces determine his buying • What makes your product or service better than others • ...

Customer Service Terms 2015-12-10

Customer Service Terms crossword puzzle
Across
  1. Determining what is needed
  2. Keep the customer informed of your actions
  3. Specific wording used when end the call
  4. Used to establish a relationship or connection
  5. Satisfying the customer's need
  6. Conveying that you are the expert
  7. The speed of your communication
  8. Speaking with inflection to express concern, empathy and a sense of urgency
  9. Specific wording used when greeting the customer
  10. directing the caller
Down
  1. Finding the solution by acting on information gathered
  2. Performing with accountability
  3. Techniques used to capture what the customer is saying the first time
  4. Performing the required steps necessary to confirm the end user

14 Clues: directing the caller • Determining what is needed • Performing with accountability • Satisfying the customer's need • The speed of your communication • Conveying that you are the expert • Specific wording used when end the call • Keep the customer informed of your actions • Used to establish a relationship or connection • Specific wording used when greeting the customer • ...

Customer Service Week 2018-09-20

Customer Service Week crossword puzzle
Across
  1. Honor Commitments, never compromise ethics
  2. These type of styles: Controlling, Analyzing, Promoting, Supporting
  3. Build trust through collaboration
  4. Walk in the shoes of the people we serve, and those with whom we work
  5. You're at your best when you are up this type of elevator
  6. Cast this shadow; what I do and permit is what I promote
Down
  1. Take time to understand, assume this intent
  2. These can affect your viewpoint and how you perceive situations
  3. Invent the future and learn from the past
  4. Bring new possibilities to focus with this lens
  5. Climb this ladder to get results
  6. Levels of listening, we want to listen to do this
  7. Demonstrate excellence in everything we do
  8. The acronym for how we can shape culture

14 Clues: Climb this ladder to get results • Build trust through collaboration • The acronym for how we can shape culture • Invent the future and learn from the past • Honor Commitments, never compromise ethics • Demonstrate excellence in everything we do • Take time to understand, assume this intent • Bring new possibilities to focus with this lens • ...

CUSTOMER SERVICE WEEK 2020-11-11

CUSTOMER SERVICE WEEK crossword puzzle
Across
  1. When a customer's service is not working we submit a
  2. Transmit Information
  3. If the caller is upset, stay
  4. A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement
  5. Someone who pays for services
  6. The opportunity to pay a bill late without having services shut off is an
  7. Hear with intention
Down
  1. The first known use of a ___________was in 1885
  2. Recognize with gratitude: be grateful for
  3. Customers that put their services on vacation over the summer are called
  4. Work done by one person or group that benefits another
  5. A form used in making a request
  6. Watch your __________when speaking to customers
  7. Being of service or assistance

14 Clues: Hear with intention • Transmit Information • If the caller is upset, stay • Someone who pays for services • Being of service or assistance • A form used in making a request • Recognize with gratitude: be grateful for • The first known use of a ___________was in 1885 • Watch your __________when speaking to customers • When a customer's service is not working we submit a • ...

customer service week 2025-09-22

customer service week crossword puzzle
Across
  1. 4
  2. 11
  3. 10
  4. 1
  5. 2
  6. 5
  7. 3
Down
  1. 6
  2. 9
  3. 14
  4. 13
  5. 12
  6. 8
  7. 7

14 Clues: 6 • 9 • 4 • 8 • 1 • 7 • 2 • 5 • 3 • 14 • 13 • 12 • 11 • 10

Customer Service Week! 2021-10-01

Customer Service Week! crossword puzzle
Across
  1. Voice Of the Customer
  2. Listening this way shows you understand
  3. Acknowledge Respond Move forward
  4. Displaying this builds confidence in Spectrum
  5. A service interruption
  6. Fixed on the phone, Truck Roll, Escalated, referred to a third party
Down
  1. Don't forget to _______
  2. How our service is delivered
  3. Part of the call to set the tone
  4. Build this with customers
  5. The Power of _______
  6. We provide great customer__
  7. HIT
  8. Escalate to them first!

14 Clues: HIT • The Power of _______ • Voice Of the Customer • A service interruption • Don't forget to _______ • Escalate to them first! • Build this with customers • We provide great customer__ • How our service is delivered • Part of the call to set the tone • Acknowledge Respond Move forward • Listening this way shows you understand • Displaying this builds confidence in Spectrum • ...

Customer Service Crossword 2016-11-10

Customer Service Crossword crossword puzzle
Across
  1. One of our TPA's
  2. True or False we can give out reserves
  3. Who we hire out to work locally
  4. One of the founding brothers of NICO
  5. We insure this type of policy
  6. They send in a letter of rep
  7. Amount of $ an insured is required to pay us as provided by policy
Down
  1. What an insured needs to see their claims history
  2. Who is out after hours company
  3. What room did the first shareholders meeting take place
  4. A coastal state
  5. In WWII NICO was instrumental in devising a plan to streamline what in Omaha
  6. One of the main customer service skills
  7. Assigned Risk Solutions

14 Clues: A coastal state • One of our TPA's • Assigned Risk Solutions • They send in a letter of rep • We insure this type of policy • Who is out after hours company • Who we hire out to work locally • One of the founding brothers of NICO • True or False we can give out reserves • One of the main customer service skills • What an insured needs to see their claims history • ...

Customer Service VB 2017-03-28

Customer Service VB crossword puzzle
Across
  1. clear in intended meaning
  2. the overall look that an employee presents on the job
  3. to keep information about a customer from being disclosed without his or her consent
  4. explanation or qualification of something
  5. the uttering of sounds, may be clear or unclear to the listener
  6. tendency toward uniformity in each occurrence
  7. discrepancy difference in meaning between the message sent and the message received
  8. communication communication expressed through body language such as facial expression
Down
  1. bias a distortion of judgment about a person or group because of their culture or social class
  2. the ability to convey a message or an idea to another person both verbally and non-verbally
  3. preferential treatment or mistreatment of a person based on age, gender, race, etc.
  4. the overall emotional stance that a worker adopts toward his or her job duties, customers, & co-workers
  5. acceptance of something as fact without evidence or proof
  6. vagueness or lack of clarity

14 Clues: clear in intended meaning • vagueness or lack of clarity • explanation or qualification of something • tendency toward uniformity in each occurrence • the overall look that an employee presents on the job • acceptance of something as fact without evidence or proof • the uttering of sounds, may be clear or unclear to the listener • ...

Customer Service VB 2017-03-28

Customer Service VB crossword puzzle
Across
  1. bias a distortion of judgment about a person or group because of their culture or social class
  2. the uttering of sounds, may be clear or unclear to the listener
  3. acceptance of something as fact without evidence or proof
  4. vagueness or lack of clarity
  5. tendency toward uniformity in each occurrence
  6. explanation or qualification of something
  7. clear in intended meaning
  8. preferential treatment or mistreatment of a person based on age, gender, race, etc.
  9. the overall emotional stance that a worker adopts toward his or her job duties, customers, & co-workers
Down
  1. communication communication expressed through body language such as facial expression
  2. to keep information about a customer from being disclosed without his or her consent
  3. discrepancy difference in meaning between the message sent and the message received
  4. the ability to convey a message or an idea to another person both verbally and non-verbally
  5. the overall look that an employee presents on the job

14 Clues: clear in intended meaning • vagueness or lack of clarity • explanation or qualification of something • tendency toward uniformity in each occurrence • the overall look that an employee presents on the job • acceptance of something as fact without evidence or proof • the uttering of sounds, may be clear or unclear to the listener • ...

Customer Service Week 2018-10-11

Customer Service Week crossword puzzle
Across
  1. How many rings must a call be answered in?
  2. Benefit available for Conversion with Myriad up to age 70
  3. which tool do you use to inform clients when you are on leave?
  4. Early Retirement starts at age?
  5. Members can switch their risk benefits (True or False)
  6. All 37D deductions are referred to which team for approval?
Down
  1. E-mails must be responded to in how many hours?
  2. Type of claim submitted by the employer when a member is incapable of working
  3. Deceased member with minor child on approved benefits FAW will pay which fund the benefit if a trust is not available?
  4. Debit order recons cut-off date
  5. Cheapest Product Option
  6. Where does one go to update your Signature?
  7. Contributions taxed as a fringe benefit in the hands of a member
  8. Microsoft tool used to communicate

14 Clues: Cheapest Product Option • Debit order recons cut-off date • Early Retirement starts at age? • Microsoft tool used to communicate • How many rings must a call be answered in? • Where does one go to update your Signature? • E-mails must be responded to in how many hours? • Members can switch their risk benefits (True or False) • ...

Customer Service Week 2023-10-02

Customer Service Week crossword puzzle
Across
  1. Feed the human ____
  2. this is the street Barney Kroger opened his first store
  3. the original name of the company when first founded (1883–1902)
  4. ever____, every time
  5. Our associates are ____
  6. this aqquisition completed in 1993 secured Kroger's place as the largest grocery retailer in the U.S.
Down
  1. A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement
  2. founded in 1883
  3. The first "Service Counter" Barney Kroger added to his stores
  4. Always ____, no matter how I shop
  5. saves money, can be paper or digital
  6. Simple Truth Organic, Private Selection, Kroger, would all be examples of?
  7. What does an online shopper add their items too?
  8. ____ of the products I'm looking for and more

14 Clues: founded in 1883 • Feed the human ____ • ever____, every time • Our associates are ____ • Always ____, no matter how I shop • saves money, can be paper or digital • ____ of the products I'm looking for and more • What does an online shopper add their items too? • this is the street Barney Kroger opened his first store • ...

Customer Service Crossword 2023-10-05

Customer Service Crossword crossword puzzle
Across
  1. What team runs our Labor Law posters?
  2. When multiple teams work together we...
  3. What the COE reviews and make recommendations for action
  4. Hear with intention
  5. What we strive for with our customer service
  6. Our HR Call Center
  7. What we try to be when someone calls with a challenge
Down
  1. What we offer each other and those that call
  2. We categorize our calls into these
  3. The training we send out each year.
  4. Who calls the HRSC?
  5. What Workday is for us?
  6. What we do when we have to look up an answer
  7. We remain in this state when we have an upset caller

14 Clues: Our HR Call Center • Who calls the HRSC? • Hear with intention • What Workday is for us? • We categorize our calls into these • The training we send out each year. • What team runs our Labor Law posters? • When multiple teams work together we... • What we offer each other and those that call • What we do when we have to look up an answer • ...

WU Puzzle 2022-07-15

WU Puzzle crossword puzzle
Across
  1. WU's loyalty program
  2. BI Reporting tool
  3. When customer moves from one segment to new segment
  4. recent period for analysis
  5. automl platform
  6. a marketing communication
  7. Machine learning tool
  8. app analytics service
  9. Score used to segment customers
  10. a new datasource for loyalty data
  11. analysis to findout better version of something
Down
  1. Service that allows cross border transactions
  2. A datawarehouse service
  3. set of users set aside for testing
  4. name of a workstream
  5. When customer stops doing business with WU
  6. a type of campaign
  7. WU's new digital bank
  8. Customers who transact in both the major segments
  9. cloud based digital marketing tool

20 Clues: automl platform • BI Reporting tool • a type of campaign • WU's loyalty program • name of a workstream • Machine learning tool • WU's new digital bank • app analytics service • A datawarehouse service • a marketing communication • recent period for analysis • Score used to segment customers • a new datasource for loyalty data • set of users set aside for testing • ...

Competitors 2024-05-16

Competitors crossword puzzle
Across
  1. The competitor tab in 13 is one of the many _______ you can use.
  2. The customer leases vs. owns the product.
  3. Always offer to ______ the order.
  4. In your downtime you can look at competitor ______.
  5. Always do your _____ on the competitors website.
  6. 24 hour expert customer service is a _____ ______.
  7. ________ the value of ordering with Uline.
  8. Do not forget to enter a customer _______.
Down
  1. Must be registered and contacted by a rep to order online.
  2. All returns have a 15% restocking fee.
  3. Ask the customer what the most important ______ they are looking for.
  4. We want to ____ the competition.
  5. Phone orders not accepted by customer service.
  6. Website is not user friendly.
  7. Remember to ___ questions to determine what the customer is looking for.
  8. Has inconsistent product quality.

16 Clues: Website is not user friendly. • We want to ____ the competition. • Always offer to ______ the order. • Has inconsistent product quality. • All returns have a 15% restocking fee. • The customer leases vs. owns the product. • ________ the value of ordering with Uline. • Do not forget to enter a customer _______. • Phone orders not accepted by customer service. • ...

I love my customer 2016-05-31

I love my customer crossword puzzle
Across
  1. What team help CHC employees and other business partners continuously move toward an improved level of performance, lower leakage and high process adherence? (7)
  2. The Complaints ---------- is responsible for the Claims Division complaints best practice process and is the GHO point of contact for escalated customer complaints (10) Down
  3. According to The Institute of Customer Service who is the finance company with the best customer service? (5-6)
  4. Who is the Claims Strategy and Customer Experience Manager in Allianz? (3-8)
  5. The customer -------- is what a customer undertakes from FNOL through to settlement (7)
  6. In January of this year the ABI and BIBA launched a joint code of good practice to help insurers and brokers protect what kind of customers? (10)
  7. The Genesis End to End programme has been launched in Claims to enable what system to be used across the end to end claim journey? (11)
  8. What is the colour of the Sanguine personality type? (6)
Down
  1. If Allianz can't resolve a complaint who is the customer entitled to contact? (9)
  2. What survey allows levels of satisfaction during the lifecycle of a claim to be tracked? (4)
  3. What allows us to understand what calls we are receiving and where exactly during the claims lifecycle our processes are failing our customers and causing them to call us? (4-7)
  4. When was the last I love My customer campaign? (5)
  5. In the last I love my customer campaign, what colour did people dress in for the dress down day? (3)
  6. What visual aid was created so that claims employees could better understand what Allianz key objectives and plans for the future are? (6-3-7)
  7. What does the E in AES stand for? (10)
  8. NPS is the key tool Allianz uses to measure customer ----------- (7)
  9. What does like the last E in EASE stand for? (7)
  10. At the Institute of Customer Service’s UK customer satisfaction awards last week who won best customer service co-creation/collaboration? (5)

18 Clues: What does the E in AES stand for? (10) • What does like the last E in EASE stand for? (7) • When was the last I love My customer campaign? (5) • What is the colour of the Sanguine personality type? (6) • NPS is the key tool Allianz uses to measure customer ----------- (7) • Who is the Claims Strategy and Customer Experience Manager in Allianz? (3-8) • ...

I love my customer 2016-05-31

I love my customer crossword puzzle
Across
  1. When was the last I love My customer campaign? (5)
  2. What does the E in AES stand for? (10)
  3. NPS is the key tool Allianz uses to measure customer ----------- (7)
  4. At the Institute of Customer Service’s UK customer satisfaction awards last week who won best customer service co-creation/collaboration? (5)
  5. What team help CHC employees and other business partners continuously move toward an improved level of performance, lower leakage and high process adherence? (7)
  6. Who is the Claims Strategy and Customer Experience Manager in Allianz? (3-8)
  7. The Genesis End to End programme has been launched in Claims to enable what system to be used across the end to end claim journey? (11)
  8. In the last I love my customer campaign, what colour did people dress in for the dress down day? (3)
  9. The complaints ---------- is responsible for the Claims Division complaints best practice process and is the GHO point of contact for escalated customer (10)
Down
  1. If Allianz can't resolve a complaint who is the customer entitled to contact? (9)
  2. The customer -------- is what a customer undertakes from FNOL through to settlement (7)
  3. What visual aid was created so that claims employees could better understand what Allianz key objectives and plans for the future are? (6-3-7)
  4. What survey allows levels of satisfaction during the lifecycle of a claim to be tracked? (4)
  5. What is the colour of the Sanguine personality type? (6)
  6. In January of this year the ABI and BIBA launched a joint code of good practice to help insurers and brokers protect what kind of customers? (10)
  7. According to The Institute of Customer Service who is the finance company with the best customer service? (5-6)
  8. What allows us to understand what calls we are receiving and where exactly during the claims lifecycle our processes are failing our customers and causing them to call us? (4-7)
  9. What does like the last E in EASE stand for? (7)

18 Clues: What does the E in AES stand for? (10) • What does like the last E in EASE stand for? (7) • When was the last I love My customer campaign? (5) • What is the colour of the Sanguine personality type? (6) • NPS is the key tool Allianz uses to measure customer ----------- (7) • Who is the Claims Strategy and Customer Experience Manager in Allianz? (3-8) • ...

Customer Service Week 2023-09-29

Customer Service Week crossword puzzle
Across
  1. A polite way to greet customers
  2. Make customers happy
  3. Resolve customer issues
  4. Where a customer might file a complaint
  5. A helpful document or guide
  6. A common way to contact a customer
Down
  1. What customers expect
  2. A key customer service skill
  3. Customer service synonym
  4. Where customers ask questions

10 Clues: Make customers happy • What customers expect • Resolve customer issues • Customer service synonym • A helpful document or guide • A key customer service skill • Where customers ask questions • A polite way to greet customers • A common way to contact a customer • Where a customer might file a complaint

Helping life flow smoothly 2012-06-11

Helping life flow smoothly crossword puzzle
Across
  1. The leading water company in the UK according to OFWAT (6)
  2. United Utilities could be fined up to ___________ million pounds if we don't improve our customer service performance (11)
  3. The second most common reason for customer contacts (13)
  4. SIM stands for Service _________ Mechanism (9)
  5. In 2011/2012 the NCA Customer team proactively ____________ with over half a million customers (12)
Down
  1. United Utilities vision is to become a leading North West _______ Provider (7)
  2. During 2011/12 The NCA Customer team made 945 positive ___________ (13)
  3. The main aim of SIM is to get it right first time & ___ it right first time (3)
  4. Who is responsible for customer service (8)
  5. Under SIM's quantative measure what type of complaint costs 5 points (7)
  6. How do we measure customer satisfaction during our work (2,4,6)
  7. Think like a customer, stand in their _____(5)

12 Clues: Who is responsible for customer service (8) • Think like a customer, stand in their _____(5) • SIM stands for Service _________ Mechanism (9) • The second most common reason for customer contacts (13) • The leading water company in the UK according to OFWAT (6) • How do we measure customer satisfaction during our work (2,4,6) • ...

The Flow 2013-11-19

The Flow crossword puzzle
Across
  1. Back of the net
  2. Surname of our new Management Trainee, Daniel
  3. Winner of the 2012-13 Premier League Customer Service
  4. Thanks for making a...
  5. Our company values we need to live by every day
  6. Twice a year event across the whole of Wolseley
  7. Starts 1st January 2014
  8. First new look Drain Center & Burdens Branch
Down
  1. New RKAM in Scotland (Hint - it's not John)
  2. Water does it and is the name of this publication
  3. Sponsors of the 2013-14 Customer Service Campaign
  4. Our monthly sales campaign
  5. Internal customer service measure
  6. Managing Director of our new business group
  7. The league we want all branches to be in
  8. What we all want a Christmas
  9. New phones, screens, printers and faster internet - Hurrah
  10. Prize for the Christmas Collect Campaign
  11. Have your...
  12. The profit we make as a business

20 Clues: Have your... • Back of the net • Thanks for making a... • Starts 1st January 2014 • Our monthly sales campaign • What we all want a Christmas • The profit we make as a business • Internal customer service measure • The league we want all branches to be in • Prize for the Christmas Collect Campaign • New RKAM in Scotland (Hint - it's not John) • ...