customer service Crossword Puzzles

CUSTOMER SERVICE WEEK 2020-11-11

CUSTOMER SERVICE WEEK crossword puzzle
Across
  1. When a customer's service is not working we submit a
  2. Transmit Information
  3. If the caller is upset, stay
  4. A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement
  5. Someone who pays for services
  6. The opportunity to pay a bill late without having services shut off is an
  7. Hear with intention
Down
  1. The first known use of a ___________was in 1885
  2. Recognize with gratitude: be grateful for
  3. Customers that put their services on vacation over the summer are called
  4. Work done by one person or group that benefits another
  5. A form used in making a request
  6. Watch your __________when speaking to customers
  7. Being of service or assistance

14 Clues: Hear with intention • Transmit Information • If the caller is upset, stay • Someone who pays for services • Being of service or assistance • A form used in making a request • Recognize with gratitude: be grateful for • The first known use of a ___________was in 1885 • Watch your __________when speaking to customers • When a customer's service is not working we submit a • ...

Helping life flow smoothly 2012-06-11

Helping life flow smoothly crossword puzzle
Across
  1. The leading water company in the UK according to OFWAT (6)
  2. United Utilities could be fined up to ___________ million pounds if we don't improve our customer service performance (11)
  3. The second most common reason for customer contacts (13)
  4. SIM stands for Service _________ Mechanism (9)
  5. In 2011/2012 the NCA Customer team proactively ____________ with over half a million customers (12)
Down
  1. United Utilities vision is to become a leading North West _______ Provider (7)
  2. During 2011/12 The NCA Customer team made 945 positive ___________ (13)
  3. The main aim of SIM is to get it right first time & ___ it right first time (3)
  4. Who is responsible for customer service (8)
  5. Under SIM's quantative measure what type of complaint costs 5 points (7)
  6. How do we measure customer satisfaction during our work (2,4,6)
  7. Think like a customer, stand in their _____(5)

12 Clues: Who is responsible for customer service (8) • Think like a customer, stand in their _____(5) • SIM stands for Service _________ Mechanism (9) • The second most common reason for customer contacts (13) • The leading water company in the UK according to OFWAT (6) • How do we measure customer satisfaction during our work (2,4,6) • ...

I love my customer 2016-05-31

I love my customer crossword puzzle
Across
  1. When was the last I love My customer campaign? (5)
  2. What does the E in AES stand for? (10)
  3. NPS is the key tool Allianz uses to measure customer ----------- (7)
  4. At the Institute of Customer Service’s UK customer satisfaction awards last week who won best customer service co-creation/collaboration? (5)
  5. What team help CHC employees and other business partners continuously move toward an improved level of performance, lower leakage and high process adherence? (7)
  6. Who is the Claims Strategy and Customer Experience Manager in Allianz? (3-8)
  7. The Genesis End to End programme has been launched in Claims to enable what system to be used across the end to end claim journey? (11)
  8. In the last I love my customer campaign, what colour did people dress in for the dress down day? (3)
  9. The complaints ---------- is responsible for the Claims Division complaints best practice process and is the GHO point of contact for escalated customer (10)
Down
  1. If Allianz can't resolve a complaint who is the customer entitled to contact? (9)
  2. The customer -------- is what a customer undertakes from FNOL through to settlement (7)
  3. What visual aid was created so that claims employees could better understand what Allianz key objectives and plans for the future are? (6-3-7)
  4. What survey allows levels of satisfaction during the lifecycle of a claim to be tracked? (4)
  5. What is the colour of the Sanguine personality type? (6)
  6. In January of this year the ABI and BIBA launched a joint code of good practice to help insurers and brokers protect what kind of customers? (10)
  7. According to The Institute of Customer Service who is the finance company with the best customer service? (5-6)
  8. What allows us to understand what calls we are receiving and where exactly during the claims lifecycle our processes are failing our customers and causing them to call us? (4-7)
  9. What does like the last E in EASE stand for? (7)

18 Clues: What does the E in AES stand for? (10) • What does like the last E in EASE stand for? (7) • When was the last I love My customer campaign? (5) • What is the colour of the Sanguine personality type? (6) • NPS is the key tool Allianz uses to measure customer ----------- (7) • Who is the Claims Strategy and Customer Experience Manager in Allianz? (3-8) • ...

Customer Service Week! 2021-10-01

Customer Service Week! crossword puzzle
Across
  1. Voice Of the Customer
  2. Listening this way shows you understand
  3. Acknowledge Respond Move forward
  4. Displaying this builds confidence in Spectrum
  5. A service interruption
  6. Fixed on the phone, Truck Roll, Escalated, referred to a third party
Down
  1. Don't forget to _______
  2. How our service is delivered
  3. Part of the call to set the tone
  4. Build this with customers
  5. The Power of _______
  6. We provide great customer__
  7. HIT
  8. Escalate to them first!

14 Clues: HIT • The Power of _______ • Voice Of the Customer • A service interruption • Don't forget to _______ • Escalate to them first! • Build this with customers • We provide great customer__ • How our service is delivered • Part of the call to set the tone • Acknowledge Respond Move forward • Listening this way shows you understand • Displaying this builds confidence in Spectrum • ...

Customer Service Crossword 2016-11-10

Customer Service Crossword crossword puzzle
Across
  1. One of our TPA's
  2. True or False we can give out reserves
  3. Who we hire out to work locally
  4. One of the founding brothers of NICO
  5. We insure this type of policy
  6. They send in a letter of rep
  7. Amount of $ an insured is required to pay us as provided by policy
Down
  1. What an insured needs to see their claims history
  2. Who is out after hours company
  3. What room did the first shareholders meeting take place
  4. A coastal state
  5. In WWII NICO was instrumental in devising a plan to streamline what in Omaha
  6. One of the main customer service skills
  7. Assigned Risk Solutions

14 Clues: A coastal state • One of our TPA's • Assigned Risk Solutions • They send in a letter of rep • We insure this type of policy • Who is out after hours company • Who we hire out to work locally • One of the founding brothers of NICO • True or False we can give out reserves • One of the main customer service skills • What an insured needs to see their claims history • ...

The Flow 2013-11-19

The Flow crossword puzzle
Across
  1. Back of the net
  2. Surname of our new Management Trainee, Daniel
  3. Winner of the 2012-13 Premier League Customer Service
  4. Thanks for making a...
  5. Our company values we need to live by every day
  6. Twice a year event across the whole of Wolseley
  7. Starts 1st January 2014
  8. First new look Drain Center & Burdens Branch
Down
  1. New RKAM in Scotland (Hint - it's not John)
  2. Water does it and is the name of this publication
  3. Sponsors of the 2013-14 Customer Service Campaign
  4. Our monthly sales campaign
  5. Internal customer service measure
  6. Managing Director of our new business group
  7. The league we want all branches to be in
  8. What we all want a Christmas
  9. New phones, screens, printers and faster internet - Hurrah
  10. Prize for the Christmas Collect Campaign
  11. Have your...
  12. The profit we make as a business

20 Clues: Have your... • Back of the net • Thanks for making a... • Starts 1st January 2014 • Our monthly sales campaign • What we all want a Christmas • The profit we make as a business • Internal customer service measure • The league we want all branches to be in • Prize for the Christmas Collect Campaign • New RKAM in Scotland (Hint - it's not John) • ...

Customer Service VB 2017-03-28

Customer Service VB crossword puzzle
Across
  1. clear in intended meaning
  2. the overall look that an employee presents on the job
  3. to keep information about a customer from being disclosed without his or her consent
  4. explanation or qualification of something
  5. the uttering of sounds, may be clear or unclear to the listener
  6. tendency toward uniformity in each occurrence
  7. discrepancy difference in meaning between the message sent and the message received
  8. communication communication expressed through body language such as facial expression
Down
  1. bias a distortion of judgment about a person or group because of their culture or social class
  2. the ability to convey a message or an idea to another person both verbally and non-verbally
  3. preferential treatment or mistreatment of a person based on age, gender, race, etc.
  4. the overall emotional stance that a worker adopts toward his or her job duties, customers, & co-workers
  5. acceptance of something as fact without evidence or proof
  6. vagueness or lack of clarity

14 Clues: clear in intended meaning • vagueness or lack of clarity • explanation or qualification of something • tendency toward uniformity in each occurrence • the overall look that an employee presents on the job • acceptance of something as fact without evidence or proof • the uttering of sounds, may be clear or unclear to the listener • ...

Customer Service VB 2017-03-28

Customer Service VB crossword puzzle
Across
  1. bias a distortion of judgment about a person or group because of their culture or social class
  2. the uttering of sounds, may be clear or unclear to the listener
  3. acceptance of something as fact without evidence or proof
  4. vagueness or lack of clarity
  5. tendency toward uniformity in each occurrence
  6. explanation or qualification of something
  7. clear in intended meaning
  8. preferential treatment or mistreatment of a person based on age, gender, race, etc.
  9. the overall emotional stance that a worker adopts toward his or her job duties, customers, & co-workers
Down
  1. communication communication expressed through body language such as facial expression
  2. to keep information about a customer from being disclosed without his or her consent
  3. discrepancy difference in meaning between the message sent and the message received
  4. the ability to convey a message or an idea to another person both verbally and non-verbally
  5. the overall look that an employee presents on the job

14 Clues: clear in intended meaning • vagueness or lack of clarity • explanation or qualification of something • tendency toward uniformity in each occurrence • the overall look that an employee presents on the job • acceptance of something as fact without evidence or proof • the uttering of sounds, may be clear or unclear to the listener • ...

Customer Service Week 2018-10-11

Customer Service Week crossword puzzle
Across
  1. How many rings must a call be answered in?
  2. Benefit available for Conversion with Myriad up to age 70
  3. which tool do you use to inform clients when you are on leave?
  4. Early Retirement starts at age?
  5. Members can switch their risk benefits (True or False)
  6. All 37D deductions are referred to which team for approval?
Down
  1. E-mails must be responded to in how many hours?
  2. Type of claim submitted by the employer when a member is incapable of working
  3. Deceased member with minor child on approved benefits FAW will pay which fund the benefit if a trust is not available?
  4. Debit order recons cut-off date
  5. Cheapest Product Option
  6. Where does one go to update your Signature?
  7. Contributions taxed as a fringe benefit in the hands of a member
  8. Microsoft tool used to communicate

14 Clues: Cheapest Product Option • Debit order recons cut-off date • Early Retirement starts at age? • Microsoft tool used to communicate • How many rings must a call be answered in? • Where does one go to update your Signature? • E-mails must be responded to in how many hours? • Members can switch their risk benefits (True or False) • ...

Customer Service Week 2023-10-02

Customer Service Week crossword puzzle
Across
  1. Feed the human ____
  2. this is the street Barney Kroger opened his first store
  3. the original name of the company when first founded (1883–1902)
  4. ever____, every time
  5. Our associates are ____
  6. this aqquisition completed in 1993 secured Kroger's place as the largest grocery retailer in the U.S.
Down
  1. A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement
  2. founded in 1883
  3. The first "Service Counter" Barney Kroger added to his stores
  4. Always ____, no matter how I shop
  5. saves money, can be paper or digital
  6. Simple Truth Organic, Private Selection, Kroger, would all be examples of?
  7. What does an online shopper add their items too?
  8. ____ of the products I'm looking for and more

14 Clues: founded in 1883 • Feed the human ____ • ever____, every time • Our associates are ____ • Always ____, no matter how I shop • saves money, can be paper or digital • ____ of the products I'm looking for and more • What does an online shopper add their items too? • this is the street Barney Kroger opened his first store • ...

Customer Service Crossword 2023-10-05

Customer Service Crossword crossword puzzle
Across
  1. What team runs our Labor Law posters?
  2. When multiple teams work together we...
  3. What the COE reviews and make recommendations for action
  4. Hear with intention
  5. What we strive for with our customer service
  6. Our HR Call Center
  7. What we try to be when someone calls with a challenge
Down
  1. What we offer each other and those that call
  2. We categorize our calls into these
  3. The training we send out each year.
  4. Who calls the HRSC?
  5. What Workday is for us?
  6. What we do when we have to look up an answer
  7. We remain in this state when we have an upset caller

14 Clues: Our HR Call Center • Who calls the HRSC? • Hear with intention • What Workday is for us? • We categorize our calls into these • The training we send out each year. • What team runs our Labor Law posters? • When multiple teams work together we... • What we offer each other and those that call • What we do when we have to look up an answer • ...

I love my customer 2016-05-31

I love my customer crossword puzzle
Across
  1. What team help CHC employees and other business partners continuously move toward an improved level of performance, lower leakage and high process adherence? (7)
  2. The Complaints ---------- is responsible for the Claims Division complaints best practice process and is the GHO point of contact for escalated customer complaints (10) Down
  3. According to The Institute of Customer Service who is the finance company with the best customer service? (5-6)
  4. Who is the Claims Strategy and Customer Experience Manager in Allianz? (3-8)
  5. The customer -------- is what a customer undertakes from FNOL through to settlement (7)
  6. In January of this year the ABI and BIBA launched a joint code of good practice to help insurers and brokers protect what kind of customers? (10)
  7. The Genesis End to End programme has been launched in Claims to enable what system to be used across the end to end claim journey? (11)
  8. What is the colour of the Sanguine personality type? (6)
Down
  1. If Allianz can't resolve a complaint who is the customer entitled to contact? (9)
  2. What survey allows levels of satisfaction during the lifecycle of a claim to be tracked? (4)
  3. What allows us to understand what calls we are receiving and where exactly during the claims lifecycle our processes are failing our customers and causing them to call us? (4-7)
  4. When was the last I love My customer campaign? (5)
  5. In the last I love my customer campaign, what colour did people dress in for the dress down day? (3)
  6. What visual aid was created so that claims employees could better understand what Allianz key objectives and plans for the future are? (6-3-7)
  7. What does the E in AES stand for? (10)
  8. NPS is the key tool Allianz uses to measure customer ----------- (7)
  9. What does like the last E in EASE stand for? (7)
  10. At the Institute of Customer Service’s UK customer satisfaction awards last week who won best customer service co-creation/collaboration? (5)

18 Clues: What does the E in AES stand for? (10) • What does like the last E in EASE stand for? (7) • When was the last I love My customer campaign? (5) • What is the colour of the Sanguine personality type? (6) • NPS is the key tool Allianz uses to measure customer ----------- (7) • Who is the Claims Strategy and Customer Experience Manager in Allianz? (3-8) • ...

Crossword Puzzle (Chapters 6 & 7) 2020-04-04

Crossword Puzzle (Chapters 6 & 7) crossword puzzle
Across
  1. Interview Every applicant is asked the same standard set of questions
  2. An outline that contains a description of a person or business
  3. Fit An individual's attitudes, values and beliefs being in line with the core values and culture of an organization
  4. Goals should have a specific date or time frame
  5. Goals should be aligned throughout the organization
  6. Goals created in an effort to motivate employees to go the extra mile to help improve service quality
  7. They focus attention on the customer service vision
Down
  1. A way to measure customer service
  2. The overall process of attracting, shortlisting, selecting and appointing suitable candidates for jobs within an organization
  3. Goals must be realistic or people will become disengaged
  4. Provide a numerical target that clearly defines what results are necessary to achieve the goal
  5. They divert attention away from the customer service vision
  6. Clearly state the desired outcome
  7. Issues that contribute to poor customer service or experiences

14 Clues: A way to measure customer service • Clearly state the desired outcome • Goals should have a specific date or time frame • Goals should be aligned throughout the organization • They focus attention on the customer service vision • Goals must be realistic or people will become disengaged • They divert attention away from the customer service vision • ...

ITEES 'Service' Day 2020-11-24

ITEES 'Service' Day crossword puzzle
Across
  1. To provide customer service experience that go beyond the transaction and touch your customer on an emotional level that make your customer feel good about doing business with your company
  2. To provide customer service experience that the customer is able to remember and how they feel about the company
  3. To give a truly special offer to customer is memorable and it opens the door to doing business again
  4. A feeling that the customer should feel towards the company and thus recommend it to family and friends
  5. A powerful customer service tool where competition has never been greater, and both consumer choice and empowerment are increasing
  6. A important factors in good customer service
Down
  1. An approach in doing business that focuses on creating a positive experience for the customer
  2. An important facet of customer service that can be difficult to measure and are important to your customers
  3. To gauge the effectiveness of customer service in a way that measures the impact whether you use quantitative data or qualitative
  4. To check in with your customer and uncover problems before they have to contact you

10 Clues: A important factors in good customer service • To check in with your customer and uncover problems before they have to contact you • An approach in doing business that focuses on creating a positive experience for the customer • To give a truly special offer to customer is memorable and it opens the door to doing business again • ...

The Flow 2013-11-19

The Flow crossword puzzle
Across
  1. Back of the net
  2. Surname of our new Management Trainee, Daniel
  3. Winner of the 2012-13 Premier League Customer Service
  4. Thanks for making a...
  5. Our company values we need to live by every day
  6. Twice a year event across the whole of Wolseley
  7. Starts 1st January 2014
  8. First new look Drain Center & Burdens Branch
Down
  1. New RKAM in Scotland (Hint - it's not John)
  2. Water does it and is the name of this publication
  3. Sponsors of the 2013-14 Customer Service Campaign
  4. Our monthly sales campaign
  5. Internal customer service measure
  6. Managing Director of our new business group
  7. The league we want all branches to be in
  8. What we all want a Christmas
  9. New phones, screens, printers and faster internet - Hurrah
  10. Prize for the Christmas Collect Campaign
  11. Have your...
  12. The profit we make as a business

20 Clues: Have your... • Back of the net • Thanks for making a... • Starts 1st January 2014 • Our monthly sales campaign • What we all want a Christmas • The profit we make as a business • Internal customer service measure • The league we want all branches to be in • Prize for the Christmas Collect Campaign • New RKAM in Scotland (Hint - it's not John) • ...

Customer service 2023-09-26

Customer service crossword puzzle
Across
  1. The feeling of contentment or fulfillment experienced by a customer when their expectations are met or exceeded by a product or service.
  2. Cx stands for
  3. The ability of customer service representatives to understand and share the feelings and perspectives of customers, often used to build rapport and provide personalized support.
  4. A key metric for measuring customer service performance
Down
  1. A common customer service channels
  2. The percentage of customer issues or inquiries that are resolved during the initial interaction with a company, without the need for further follow-up.
  3. A technology and strategy used to manage and analyze interactions and relationships with customers, with the goal of improving customer satisfaction and loyalty.
  4. An expression of dissatisfaction or grievance made by a customer regarding a product, service, or experience.
  5. The contract that defines the level of service a customer can expect from a company

9 Clues: Cx stands for • A common customer service channels • A key metric for measuring customer service performance • The contract that defines the level of service a customer can expect from a company • An expression of dissatisfaction or grievance made by a customer regarding a product, service, or experience. • ...

helping life flow smoothly 2012-06-12

helping life flow smoothly crossword puzzle
Across
  1. The leading water company in the UK according to OFWAT (6)
  2. Under quantative measure what type of complaint costs 5 points (7)
  3. Think like a customer, stand in their _____ (5)
  4. In 2011/12 the NCA customer team proactively ____________ with over half a million customers (12)
  5. During 2011/12 the NCA customer team made 945 positive _____________ (13)
  6. SIM stands for Service _________ mechanism (9)
Down
  1. United Utilities vision is to become a leading North West _______ provider (7)
  2. The main aim of SIM is to get it right first time and ___ it right first time (3)
  3. The second most common reason for customer contacts (13)
  4. United Utilities could be fined up to ___________ million pounds if we don't improve our customer service performance (11)
  5. How do we measure customer satisfaction during our work (12)
  6. Who is responsible for customer service

12 Clues: Who is responsible for customer service • SIM stands for Service _________ mechanism (9) • Think like a customer, stand in their _____ (5) • The second most common reason for customer contacts (13) • The leading water company in the UK according to OFWAT (6) • How do we measure customer satisfaction during our work (12) • ...

ELC 2020-05-11

ELC crossword puzzle
Across
  1. DEPT 455
  2. LEMBAGA PERLINDUNGAN HUTAN
  3. salah satu pengaruh customer complaint
  4. MAINAN BERSUARA GEMERCIK HUJAN
  5. JENIS KAYU YANG MUDAH DIBERI WARNA
  6. langkah pertama consultative selling
  7. 75 POTONGAN KAYU YG BERBEDA-BEDA
  8. Salah satu cara untuk menghadapi customer complaint
  9. Customer Relationship Centre
  10. LANGKAH KE-4 CONSULTATIVE SELLING
  11. CRC
Down
  1. cara handle customer agar closing sale
  2. Visi perusahaan
  3. INDERA
  4. sistem database customer
  5. magformer made in
  6. Etika Komunikasi melalui telepon
  7. produk yg ber icon pshycal development beroda
  8. plastik happyland
  9. MAINAN STIMULATE SENSE 0+
  10. LAGU PENGANTAR TIDUR
  11. corona virus
  12. tindakan kecurangan/pencurian

23 Clues: CRC • INDERA • DEPT 455 • corona virus • Visi perusahaan • magformer made in • plastik happyland • LAGU PENGANTAR TIDUR • sistem database customer • MAINAN STIMULATE SENSE 0+ • LEMBAGA PERLINDUNGAN HUTAN • Customer Relationship Centre • tindakan kecurangan/pencurian • MAINAN BERSUARA GEMERCIK HUJAN • Etika Komunikasi melalui telepon • 75 POTONGAN KAYU YG BERBEDA-BEDA • ...

Customer Service 2018-03-23

Customer Service crossword puzzle
Across
  1. door, Any mail that doesn't fit in your box, I’ll put in between the __________ and the front door.
  2. What holiday is mentioned in the video?
  3. What was used to hide the UPS package?
  4. Who might be paying attention to the mail?
  5. How many things does Fred worry about?
Down
  1. I hope that I can continue to provide __________ service
  2. Did I ___________ any of the day that I just finished
  3. What is the occupation of that person?
  4. What is the name of the individual in this story?

9 Clues: What is the occupation of that person? • What was used to hide the UPS package? • How many things does Fred worry about? • What holiday is mentioned in the video? • Who might be paying attention to the mail? • What is the name of the individual in this story? • Did I ___________ any of the day that I just finished • ...

Acuity Training 2013-01-29

Acuity Training crossword puzzle
Across
  1. – The sales rep provides the customer one of these
  2. – This test diagnoses students’ strengths and weakness
  3. – The Account Managers’ Manager (Last Name)
  4. – This test predicts how well students will do on the state exam
  5. – After you pass the training test, you will be _____.
  6. – Another name of the student response device
  7. – The name of the back-end system where customers are setup
  8. – The Sr. Product Manager’s last name
  9. – First name of one of the Sys Ops team members
  10. – Tier 3 Technology point person
Down
  1. – A large customer who purchased both Acuity & YPP
  2. – One of the Account Manager’s last names
  3. – Salesforce.com abbrv.
  4. – A larger Utah customer
  5. – One of the key functional groups
  6. – The name of the onboarding process
  7. – The customer must complete three ____ before implementation can start.
  8. – One of the statewide Acuity contracts
  9. – Self Service Rostering abbrv.
  10. – When customers report issues, Customer Service opens a ____.
  11. – the newest statewide Acuity contract (state name)

21 Clues: – Salesforce.com abbrv. • – A larger Utah customer • – Self Service Rostering abbrv. • – Tier 3 Technology point person • – One of the key functional groups • – The name of the onboarding process • – The Sr. Product Manager’s last name • – One of the statewide Acuity contracts • – One of the Account Manager’s last names • – The Account Managers’ Manager (Last Name) • ...

Customer Service 2018 2018-09-25

Customer Service 2018 crossword puzzle
Across
  1. Someone who pays for goods or services
  2. To add autopay a customer must log into
  3. Customers that put their services on vacation over the summer are called
  4. A form used in making a request
  5. A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement
  6. The opportunity to pay a bill late without having services shut off is an
  7. Work done by one person or group that benefits another
  8. If the caller is upset, stay
  9. Being of service or assistance
Down
  1. The first known use of a ______ was in 1885
  2. Transmit information
  3. Recognize with gratitude; be grateful for
  4. Watch your ______ when speaking to customers
  5. Hear with intention

14 Clues: Hear with intention • Transmit information • If the caller is upset, stay • Being of service or assistance • A form used in making a request • Someone who pays for goods or services • To add autopay a customer must log into • Recognize with gratitude; be grateful for • The first known use of a ______ was in 1885 • Watch your ______ when speaking to customers • ...

Customer Service Week 2022-09-06

Customer Service Week crossword puzzle
Across
  1. Location where you might find Michael Farrugia's office.
  2. term for the OHA range with the fold 40 system
  3. as one door opens
  4. Kitchens found at Mitre 10
  5. Name of the Hafele OHA mobile showroom
  6. where Hafele Australia first called home
Down
  1. Best screw to hold a drawer runner
  2. Manufacturer & Supplier based in Bad Essen Germany
  3. Common term for a cabinet end panel in QLD
  4. now copied all over the world, Hafele invented this in 1983
  5. style of a hinge component
  6. Cabinets, Benchtops, Doors.
  7. brighten up your day
  8. classic cabinet lock

14 Clues: as one door opens • brighten up your day • classic cabinet lock • style of a hinge component • Kitchens found at Mitre 10 • Cabinets, Benchtops, Doors. • Best screw to hold a drawer runner • Name of the Hafele OHA mobile showroom • where Hafele Australia first called home • Common term for a cabinet end panel in QLD • term for the OHA range with the fold 40 system • ...

Customer Service Week 2023-10-04

Customer Service Week crossword puzzle
Across
  1. A facial expression that shows happiness
  2. The action of dealing with or taking special care of someone or something.
  3. The name of our Company
  4. An enterprising entity or organization that carries out professional activities
  5. To be truthful
  6. To give one's attention to sounds
  7. The ability to comprehend something, being aware
Down
  1. The way in which two people are connected
  2. To pursue or investigate something further.
  3. The capacity to accept or tolerate delay, trouble, or suffering without getting angry or upset
  4. To display kindness or concern for others
  5. A way to show understanding of emotion
  6. Self assured, feeling sure of yourself
  7. The act, state, or right of possessing something.

14 Clues: To be truthful • The name of our Company • To give one's attention to sounds • A way to show understanding of emotion • Self assured, feeling sure of yourself • A facial expression that shows happiness • The way in which two people are connected • To display kindness or concern for others • To pursue or investigate something further. • ...

Pod Crossword Customer Service Week 2024-09-20

Pod Crossword Customer Service Week crossword puzzle
Across
  1. What pod schedules Infectious Disease, Pulmonology and Rheumatology
  2. MD who sees you for matters of the kidneys
  3. This pod answers incoming calls from our main phone numbers, providing essential support and information to our patients
  4. Number of specialties under MedSurg
  5. The color of the Derm/Allergy Pod for Customer Service Week
  6. Gray is this pod’s color for Customer Service week
  7. The color of the Pain Pod for Customer Service Week
Down
  1. The color of the Eye Pod for Customer Service Week
  2. Number of clinic locations ENT schedules for
  3. Ear Nose and Throat
  4. Number of clinic locations Cardiology schedules for
  5. Light Blue is the color for this group
  6. Number of Clinic locations Women's Care schedules for.
  7. Patient would be referred to Dermatology for this diagnoses

14 Clues: Ear Nose and Throat • Number of specialties under MedSurg • Light Blue is the color for this group • MD who sees you for matters of the kidneys • Number of clinic locations ENT schedules for • The color of the Eye Pod for Customer Service Week • Gray is this pod’s color for Customer Service week • Number of clinic locations Cardiology schedules for • ...

Crossword puzzle 2021-01-20

Crossword puzzle crossword puzzle
Across
  1. A specific group of consumers a business wants to reach.
  2. Capability to produce products or services more efficiently then competitors.
  3. gap- Difference between customer expectations and the service that is actually received.
  4. A group of consumers within a large market that share one or more characteristics.
  5. Customer loyalty to a brand or product.
  6. The percentage of total sales of a product or service that a company expects to capture in relation to it's competitors.
  7. Minimize sales required to cover all of the expenses of organizing, promoting, and running the event.
Down
  1. Attempt to appeal to a large group, typically consumers.
  2. The value of the next best alternative that you pass up
  3. the value people believe they receive from a product or service.
  4. Purchases made by consumers with little thought.
  5. Communicates values through high performance and excellent customer service.
  6. All of the consumers who will purchase a product or service.
  7. Rate at which companies produce goods or services in relation to the amount of materials and number of employees utilized.
  8. Purchases made with lots of thought and patience.
  9. Focus on satisfying customer needs.

16 Clues: Focus on satisfying customer needs. • Customer loyalty to a brand or product. • Purchases made by consumers with little thought. • Purchases made with lots of thought and patience. • The value of the next best alternative that you pass up • Attempt to appeal to a large group, typically consumers. • A specific group of consumers a business wants to reach. • ...

Customer Service 2020-09-08

Customer Service crossword puzzle
Across
  1. There is no I in it
  2. Hearing to understand
  3. Ensuring value for money
  4. a promise made or guarantee
  5. Creates a friendly appearance
Down
  1. Confirmation of listening to someone
  2. Taking responsibility from start to end
  3. A person who buys products
  4. Placing yourself in someone else's shoes

9 Clues: There is no I in it • Hearing to understand • Ensuring value for money • A person who buys products • a promise made or guarantee • Creates a friendly appearance • Confirmation of listening to someone • Taking responsibility from start to end • Placing yourself in someone else's shoes

Customer Service 2022-02-03

Customer Service crossword puzzle
Across
  1. believe
  2. honest
  3. soft skill
  4. feedback
Down
  1. nonverbal communication
  2. demeanor
  3. greeting
  4. effective communication
  5. strengthen

9 Clues: honest • believe • demeanor • greeting • feedback • soft skill • strengthen • nonverbal communication • effective communication

Customer Service 2022-10-20

Customer Service crossword puzzle
Across
  1. Building rapport is all about matching ourselves to another person as a way to build mutual respect and trust
  2. Feelings of pity and sorrow for someone else's misfortune
  3. Once you've established a connection with our customers, it's important to continue to grow the relationship with them
  4. We want to provide our customers with an environment where they feel comfortable browsing our products and services
Down
  1. A key component in their decision as to whether or not they'll come into our space and engage with us
  2. Help Ambassadors enhance their interactions with customers by giving them guidelines
  3. The ability to understand and share the feelings of another.
  4. Inquiry of Dissatisfaction Dissatisfaction is expressed
  5. Complaint Includes escalation trigger language

9 Clues: Complaint Includes escalation trigger language • Inquiry of Dissatisfaction Dissatisfaction is expressed • Feelings of pity and sorrow for someone else's misfortune • The ability to understand and share the feelings of another. • Help Ambassadors enhance their interactions with customers by giving them guidelines • ...

Retention 2018-10-26

Retention crossword puzzle
Across
  1. We do not quote ___ unless it has been notated on the customer's account.
  2. SafeTouch may ___ services on a case by case basis.
  3. The customer got rid of their phone line and would like to get cameras. We should submit a research request to Transfer/____.
  4. A customer calling to ___ their services will need to be transferred to Support.
  5. There are ___ reasons that we will consider releasing a customer with a buyout.
  6. I can quickly find the customer's EOA in this tab.
  7. A non-renewal letter must be received at least ___ days prior to the customer's EOA.
Down
  1. An account that has been shut down due to non payment will be marked as ___.
  2. A Retention ___ will leave notes on the customer's account.
  3. A ___ Representative pre-screens a call before determining if it requires additional handling from a Retention Specialist.
  4. The new store manager needs to complete this form.
  5. A customer who wants to cancel due to service issues should be transferred to ___ for additional assistance.
  6. Retention must explain the ___ and requirements to a customer who is looking to upgrade.
  7. ___ is needed when a customer requests to cancel early due to moving out of the service area.
  8. When a customer calls to cancel their service, what is the first question that we should ask?

15 Clues: The new store manager needs to complete this form. • I can quickly find the customer's EOA in this tab. • SafeTouch may ___ services on a case by case basis. • A Retention ___ will leave notes on the customer's account. • We do not quote ___ unless it has been notated on the customer's account. • ...

SAP 2022-02-10

SAP crossword puzzle
Across
  1. USED TO REPORT STREET AND AREA LIGHT REPAIRS
  2. A SYSTEM OF SMART METERS THAT COMMUNICATE BACK AND FORTH BETWEEN THE CUSTOMER WHERE THE METER IS LOCATED AND MDM
  3. INTERACTIVE SCREEN THAT PROVIDES SPECIALISTS INFORMATION A CUSTOMER HAS ENTERED INTO OUR IVR
  4. EXISTS AS BOTH A STAND-ALONE SYSTEM AND A MASHUP SCREEN
  5. A COMPANY PROVIDING SOFTWARE SOLUTIONS SUCH AS C4C AND IS-U TO COMPANIES AROUND THE WORLD
  6. THE WEB-BASED PLATFORM USED THROUGHOUT TRAINING
  7. MANAGES ALL THE CUSTOMER USAGE DATA PROVIDED BY THE AMI METERS
  8. THE LINKING OF A BUSINESS PARTNER IN SAP TO OTHER BUSINESS PARTNERS
  9. DEFINES WHICH SERVICE IS PROVIDED TO A PREMISE
  10. SUPPORTS DUKE ENERGY'S BASIC BUSINESS FUNCTIONS, USED BY BACK OFFICE
Down
  1. THIS MASTER DATA PRIMARILY SERVES REVENUE SERVICES AND WILL INCLUDE INFORMATION LIKE PAYMENT TERMS OR THE CREDIT CARD NUMBER THAT A CUSTOMER USED TO PAY THEIR BILLS
  2. INCLUDES INFO ABOUT ANY PIECE OF EQUIPMENT USED FOR DELIVERING OUR SERVICES TO A SPECIFIC LOCATION
  3. THIS TYPE OF MASTER DATA IS THE HIGH LEVEL ESSENTIAL DATA THAT IS USED FOR PROCESSES AND TRANSACTIONS SUCH AS THE BUSINESS PARTNER, CONTRACT ACCOUNT, AND CONTRACT
  4. AUTOMATED SYSTEM
  5. USED BY CUSTOMER SERVICE REPRESENTATIVES TO CREATE OUTAGE TICKETS
  6. BUSINESS PROCESS EXCEPTION MANAGEMENT
  7. THIS DEFINES THE TYPE OF SERVICE WE'RE PROVIDING FOR A BUSINESS PARTNER, SUCH AS GAS, LIGHTING, OR ELECTRIC SERVICE
  8. CONTAINS INFORMATION ABOUT WHICH UNIT OR APARTMENT RECEIVES DUKE ENERGY SERVICES
  9. FAIR AND ACCURATE CREDIT TRANSACTIONS ACT
  10. TYPE OF MASTER DATA USED TO CAPTURE THE PREMISE RELATED INFORMATION LIKE THE SERVICE ADDRESS, TYPE OR NATURE OF THE PREMISES, BILLING INFORMATION RELATED TO PREMISE AND METER INFORMATION

20 Clues: AUTOMATED SYSTEM • BUSINESS PROCESS EXCEPTION MANAGEMENT • FAIR AND ACCURATE CREDIT TRANSACTIONS ACT • USED TO REPORT STREET AND AREA LIGHT REPAIRS • DEFINES WHICH SERVICE IS PROVIDED TO A PREMISE • THE WEB-BASED PLATFORM USED THROUGHOUT TRAINING • EXISTS AS BOTH A STAND-ALONE SYSTEM AND A MASHUP SCREEN • MANAGES ALL THE CUSTOMER USAGE DATA PROVIDED BY THE AMI METERS • ...

customer service page 3 2023-10-09

customer service page 3 crossword puzzle
Across
  1. production of product
  2. people who buy goods
  3. customer need
  4. financial agreement between a constumer and finanial
  5. privacy customer personal data
  6. site with products
  7. the help
  8. products that complement a customers
  9. publicly traded stock
Down
  1. same products and service
  2. what company gives
  3. a way to set your prices
  4. information used to help retailers
  5. shopper who spends time checking out products
  6. amount

15 Clues: amount • the help • customer need • what company gives • site with products • people who buy goods • production of product • publicly traded stock • a way to set your prices • same products and service • privacy customer personal data • information used to help retailers • products that complement a customers • shopper who spends time checking out products • ...

Customer Centricity 2023-05-06

Customer Centricity crossword puzzle
Across
  1. - The belief or confidence in the reliability, truth, or ability of a company or brand.
  2. - The feeling of pleasure or contentment from using a product or service.
  3. - The overall impression or feeling a customer has after interacting with a company or brand.
  4. - The act of providing helpful or supportive service to a customer.
  5. - The ability to quickly and effectively respond to customer inquiries or issues.
  6. - The act of tailoring products or services to meet the individual needs of customers.
  7. - The act of advocating for a company or brand to others.
  8. - The act of being loyal to a brand or company.
Down
  1. - The act of finding a solution to a customer's problem or concern.
  2. - The ability to comprehend or be familiar with the situations, feelings, and motives of others.
  3. - The exchange of information or ideas through speaking, writing, or using other mediums.
  4. - The ultimate goal of customer centricity: to create a __________ business that puts the customer first.
  5. - The process of receiving and using constructive criticism to improve a product or service.
  6. - The act of actively paying attention and giving consideration to what a customer is saying.
  7. - The act of keeping customers coming back to a company or brand.
  8. - The ability to understand and share the feelings of others.

16 Clues: - The act of being loyal to a brand or company. • - The act of advocating for a company or brand to others. • - The ability to understand and share the feelings of others. • - The act of keeping customers coming back to a company or brand. • - The act of finding a solution to a customer's problem or concern. • ...

SUGP - Customer Service 2024-06-30

SUGP - Customer Service crossword puzzle
Across
  1. - Maintaining an open one of these helps you appear approachable.
  2. - Constructive ___ helps in continuous improvement.
  3. - Maintaining appropriate ___ contact shows attentiveness.
  4. - How you should always greet visitors.
  5. - Offering a warm one of these sets a positive tone.
  6. - Impressions are formed within the ___ few seconds of an interaction.
  7. - A genuine one of these can immediately put visitors at ease.
Down
  1. - Your appearance and conduct should always be this.
  2. - Language that includes posture, eye contact, and gestures.
  3. - Type of listening that shows you are fully engaged.
  4. - Your speech should be calm and ___.
  5. - Building this with visitors is essential for positive relationships.
  6. - Your voice should have a friendly and welcoming one of these.
  7. - Give your full ___ to the visitor to show attentiveness.

14 Clues: - Your speech should be calm and ___. • - How you should always greet visitors. • - Constructive ___ helps in continuous improvement. • - Your appearance and conduct should always be this. • - Offering a warm one of these sets a positive tone. • - Type of listening that shows you are fully engaged. • - Maintaining appropriate ___ contact shows attentiveness. • ...

Retention 2018-10-26

Retention crossword puzzle
Across
  1. An account that has been shut down due to non payment will be marked as ___.
  2. SafeTouch may ___ services on a case by case basis.
  3. ___ is needed when a customer requests to cancel early due to moving out of the service area.
  4. I can quickly find the customer's EOA in this tab.
  5. There are ___ reasons that we will consider releasing a customer with a buyout.
  6. The new store manager needs to complete this form.
  7. Retention must explain the ___ and requirements to a customer who is looking to upgrade.
  8. A non-renewal letter must be received at least ___ days prior to the customer's EOA.
Down
  1. We do not quote ___ unless it has been notated on the customer's account.
  2. A customer who wants to cancel due to service issues should be transferred to ___ for additional assistance.
  3. A customer calling to ___ their services will need to be transferred to Support.
  4. A Retention ___ will leave notes on the customer's account.
  5. The customer got rid of their phone line and would like to get cameras. We should submit a research request to Transfer/____.
  6. A ___ Representative pre-screens a call before determining if it requires additional handling from a Retention Specialist.
  7. When a customer calls to cancel their service, what is the first question that we should ask?

15 Clues: I can quickly find the customer's EOA in this tab. • The new store manager needs to complete this form. • SafeTouch may ___ services on a case by case basis. • A Retention ___ will leave notes on the customer's account. • We do not quote ___ unless it has been notated on the customer's account. • ...

Code of Ethics 2017-06-01

Code of Ethics crossword puzzle
Across
  1. Rules of Conduct.
  2. Moral Soundness.
  3. We service them.
  4. Timekeeper.
  5. ___ of life.
Down
  1. What a saw often has.
  2. Love to have them around.
  3. Show this to your elders.
  4. Customer Service Representative
  5. I can't get no___
  6. The best policy.
  7. Act of help or assistance.
  8. Freedom from danger.

13 Clues: Timekeeper. • ___ of life. • Moral Soundness. • The best policy. • We service them. • Rules of Conduct. • I can't get no___ • Freedom from danger. • What a saw often has. • Love to have them around. • Show this to your elders. • Act of help or assistance. • Customer Service Representative

Customers Role in service delivery 2024-05-21

Customers Role in service delivery crossword puzzle
Across
  1. Tailoring services to meet individual customer needs
  2. Offering tailored advice and products to specific groups, like financial services
  3. The inability to store services for later use
  4. The surroundings in which a service is delivered, affecting customer satisfaction
  5. Significant customer role in the production process
  6. Ensuring harmony in a service environment by catering to specific customer needs
Down
  1. Using segments to enhance satisfaction and operational efficiency
  2. The inability to see, touch, or own a service
  3. Services produced and consumed simultaneously
  4. When the quality of services can change based on who provides them
  5. Long-term connections often built in service industries
  6. Adjusting pricing and services for different customer groups to manage demand

12 Clues: The inability to see, touch, or own a service • Services produced and consumed simultaneously • The inability to store services for later use • Significant customer role in the production process • Tailoring services to meet individual customer needs • Long-term connections often built in service industries • ...

Customer Service 2024-03-10

Customer Service crossword puzzle
Across
  1. Listening attentively to understand a customer's needs
  2. A sincere apology can go a long way in de-escalating a situation
  3. Small gestures that go beyond the expected
Down
  1. Finding solutions that address a customer's concerns
  2. Maintaining a professional demeanor in challenging situations
  3. Acknowledging a customer's frustration and showing empathy
  4. The focus of every customer service interaction
  5. Working collaboratively to find solutions
  6. Phrases like "I understand" or "I apologize"

9 Clues: Working collaboratively to find solutions • Small gestures that go beyond the expected • Phrases like "I understand" or "I apologize" • The focus of every customer service interaction • Finding solutions that address a customer's concerns • Listening attentively to understand a customer's needs • Acknowledging a customer's frustration and showing empathy • ...

customer service 2022-10-26

customer service crossword puzzle
Across
  1. complaints procedure
  2. new customers
  3. care strategy
  4. satisfaction
  5. sales service
Down
  1. research
  2. customers
  3. training
  4. reputation
  5. products

10 Clues: research • training • products • customers • reputation • satisfaction • new customers • care strategy • sales service • complaints procedure

Customer Service 2022-09-27

Customer Service crossword puzzle
Across
  1. a statement that something is unsatisfactory or unacceptable
  2. card plastic card can be used to pay for purchases
  3. payment for goods or purchases
  4. used for paying for purchases
  5. measurement to determine how happy customers are with their purchases
Down
  1. not to become annoyed or anxious
  2. the action of buying something
  3. pay attention to and correctly relay what other people are looking for or saying
  4. someone that pays for goods or services from a business or company

9 Clues: used for paying for purchases • the action of buying something • payment for goods or purchases • not to become annoyed or anxious • card plastic card can be used to pay for purchases • a statement that something is unsatisfactory or unacceptable • someone that pays for goods or services from a business or company • ...

Customer service 2022-12-22

Customer service crossword puzzle
Across
  1. ask for this from a senior member of staff if you are struggling
  2. We should provide the best.......
  3. the first thing we should do
  4. this should be maintained
  5. you will need all of these to make the best decision
Down
  1. we may do this to an unhappy guest
  2. a guest will do this if they are unhappy
  3. we should try to offer one
  4. the best hotel in the world

9 Clues: this should be maintained • we should try to offer one • the best hotel in the world • the first thing we should do • We should provide the best....... • we may do this to an unhappy guest • a guest will do this if they are unhappy • you will need all of these to make the best decision • ask for this from a senior member of staff if you are struggling

Customer Service 2020-12-21

Customer Service crossword puzzle
Across
  1. we should try to avoid saying this word
  2. we may need to acknowledge pause and
  3. customer who don't like to complain
  4. a customer who wants to drive the conversation
Down
  1. they want all the details
  2. we need to be prepared when we hear this word
  3. always address the customer by
  4. we should try and do this part of our call the same way ever time
  5. we never play the _____ game

9 Clues: they want all the details • we never play the _____ game • always address the customer by • customer who don't like to complain • we may need to acknowledge pause and • we should try to avoid saying this word • we need to be prepared when we hear this word • a customer who wants to drive the conversation • we should try and do this part of our call the same way ever time

Customer Service 2013-03-20

Customer Service crossword puzzle
Across
  1. Legislation that protects customers
  2. A retail outlet that sells lots of different things
  3. These need to be dealt with tactfully
  4. Be aware of this non verbal communication/
  5. Have one of these on your face
Down
  1. Know about what you sell
  2. Someone who buys needs goods or services
  3. You can buy goods here as well as in store
  4. You can take a payment using this

9 Clues: Know about what you sell • You can take a payment using this • Have one of these on your face • Legislation that protects customers • These need to be dealt with tactfully • Someone who buys needs goods or services • Be aware of this non verbal communication/ • You can buy goods here as well as in store • A retail outlet that sells lots of different things

Customer Service 2017-01-16

Customer Service crossword puzzle
Across
  1. Where you shop
  2. Kvalitet
  3. Focus
  4. Where you see the clothes
  5. WHere you pay
Down
  1. They trying to help you
  2. Where you try the clothes
  3. Kvittering
  4. Rates

9 Clues: Focus • Rates • Kvalitet • Kvittering • WHere you pay • Where you shop • They trying to help you • Where you try the clothes • Where you see the clothes

Customer Service 2018-03-23

Customer Service crossword puzzle
Across
  1. Any mail that doesn't fit in your box, I’ll put in between the __________ and the front door.
  2. What is the occupation of that person?
  3. How many things does Fred worry about?
  4. What holiday is mentioned in the video?
Down
  1. Did I ___________ any of the day that I just finished
  2. What is the name of the individual in this story?
  3. I hope that I can continue to provide __________ service
  4. Who might be paying attention to the mail?
  5. What was used to hide the UPS package?

9 Clues: What was used to hide the UPS package? • What is the occupation of that person? • How many things does Fred worry about? • What holiday is mentioned in the video? • Who might be paying attention to the mail? • What is the name of the individual in this story? • Did I ___________ any of the day that I just finished • ...

A Tisket a Tasket...... 2015-03-24

A Tisket a Tasket...... crossword puzzle
Across
  1. when we miss an appointment
  2. when we are late to a service (after 20 minutes)
  3. when customer calls back to cancel because we are scheduled too far out
  4. when we do not turn in the contract from the customer
  5. when we do retain money for services at time of service
  6. ahead when we do not call before service
  7. way to track/followup on complaints or unhappy accounts
Down
  1. customer hasn't recieved a call in 24 hours
  2. customer calls in again with no call after 48 hours
  3. when there is a missed followup appt
  4. when there is nothing authorizing services on a ppa
  5. when we do not leave service notes at the home at time of service

12 Clues: when we miss an appointment • when there is a missed followup appt • ahead when we do not call before service • customer hasn't recieved a call in 24 hours • when we are late to a service (after 20 minutes) • customer calls in again with no call after 48 hours • when there is nothing authorizing services on a ppa • when we do not turn in the contract from the customer • ...

Complaints 2023-08-04

Complaints crossword puzzle
Across
  1. Independent regulator
  2. None engaging customer
  3. service GSOS
  4. Closed in 24 hours
  5. How to raise a complaint
  6. what is a complaint?
  7. Complaints handling process
Down
  1. Essential management of a complaint
  2. Why raise complaint?
  3. Independent disputes help
  4. Customer service failings
  5. Unable to agree

12 Clues: service GSOS • Unable to agree • Closed in 24 hours • Why raise complaint? • what is a complaint? • Independent regulator • None engaging customer • How to raise a complaint • Independent disputes help • Customer service failings • Complaints handling process • Essential management of a complaint

Customer Service Week 2024! 2024-09-25

Customer Service Week 2024! crossword puzzle
Across
  1. Collaborative effort of a group to achieve a common goal in customer service.
  2. The ability to understand and share the feelings of customers.
  3. The act of recognizing and valuing customer service efforts.
  4. Information provided by customers about their experience.
  5. Introducing new ideas or methods to enhance customer service.
Down
  1. The level of interaction and involvement between customers and service providers.
  2. An event or activity to honor Customer Service Week.
  3. The process of sharing information effectively with customers.
  4. Assistance provided to customers to resolve their issues.
  5. The act of solving a customer's problem or complaint.
  6. Acknowledging and rewarding employees for their hard work.
  7. Politeness in one's attitude and behavior toward customers.

12 Clues: An event or activity to honor Customer Service Week. • The act of solving a customer's problem or complaint. • Assistance provided to customers to resolve their issues. • Information provided by customers about their experience. • Acknowledging and rewarding employees for their hard work. • Politeness in one's attitude and behavior toward customers. • ...

Marketing 2024-09-19

Marketing crossword puzzle
Across
  1. Activities aimed at raising customer awareness and encouraging sales of a product or service.
  2. Desires for specific products or services, not essential but shaped by culture and personality.
  3. The activity of buying and selling, especially on a large scale.
  4. The amount of money required to purchase a product or service.
  5. The process of examining data and information to understand patterns, trends, or insights.
  6. An intangible offering, such as expertise or assistance, provided to satisfy customer needs.
  7. A tangible item or intangible service offered to satisfy consumer needs and wants.
  8. A person or organization that purchases goods or services from a business.
  9. Information or data used to support a claim, decision, or strategy.
  10. The sale of goods or services directly to consumers for personal use.
  11. Essential requirements that motivate consumer behavior, such as food, shelter, or safety.
  12. A public notice promoting a product, service, or event, designed to attract attention and influence consumer behavior.
  13. A structured group of people working together to achieve specific goals.
  14. An individual responsible for planning, organizing, and overseeing the activities of an organization or team.
  15. The degree of excellence or superiority of a product or service.
Down
  1. A specific target or desired outcome that an organization aims to achieve.
  2. The location or distribution channel through which a product or service is made available to customers.
  3. The fulfillment of customer expectations and needs by a product or service.
  4. The systematic investigation of information to establish facts or reach new conclusions.
  5. An intermediary entity that moves products from the manufacturer to the retailer or consumer.
  6. The perceived benefit or worth of a product or service relative to its cost.
  7. The achievement of a goal or objective, often measured by profitability, customer satisfaction, or market share.
  8. The financial gain obtained when revenue from sales exceeds costs and expenses.
  9. Advantages or positive outcomes associated with a product, service, or decision.
  10. The process of creating a unique identity for a product or company in the consumer's mind.
  11. The process of promoting, selling, and distributing a product or service.
  12. Individuals involved in the marketing process, including customers, employees, and stakeholders.
  13. Plans of action designed to achieve long-term or overall aims and objectives.
  14. The state of having full control or rights over something, such as a business or product.
  15. An entity or activity engaged in commercial, industrial, or professional dealings to achieve profit.

30 Clues: The amount of money required to purchase a product or service. • The activity of buying and selling, especially on a large scale. • The degree of excellence or superiority of a product or service. • Information or data used to support a claim, decision, or strategy. • The sale of goods or services directly to consumers for personal use. • ...

Customer Promise Crossword 2016-07-08

Customer Promise Crossword crossword puzzle
Across
  1. What does HOT service do?
  2. why was it difficult to sign your name with the wrong hand
  3. The best word you can use
  4. The First element of the Service Essentials
  5. The second touch point of the customer journey
  6. The middle element of the Service Essentials
  7. One of the main elements of the Service Essentials
  8. The percentage of the importance of body language in communication
  9. The worst word you can use
  10. The percentage of the importance of words in communication
Down
  1. The percentage of the importance of tone in communication
  2. An important thing to do when serving customers 'use...
  3. One of the three elements of our Customer Promise
  4. One of the three elements of our customer promise
  5. The best words you can use
  6. The third touch point on the Customer's Journey
  7. The worst words you can use
  8. One of the most important things to do when serving a customer
  9. One of the three elements of our customer promise

19 Clues: What does HOT service do? • The best word you can use • The best words you can use • The worst word you can use • The worst words you can use • The First element of the Service Essentials • The middle element of the Service Essentials • The second touch point of the customer journey • The third touch point on the Customer's Journey • ...

Service 2.0 2015-06-14

Service 2.0 crossword puzzle
Across
  1. When making a courtesy call in Service 2.0 what memo code do you use in SD if the call has been completed?
  2. In April of 2015 our _________ language team members came on board.
  3. Agents who support Service 2.0 can receive support from DNA through ______.
  4. TELUS/CE will differentiate itself in the consumer market by _________ at creating customer intimacy and making it easy to do business with us.
  5. renovations Carley Brandon is working on developing the PPO's for service 2.0, what else is she working on?
  6. A service 2.0 agent has ________ responsibility for customer outcomes.
  7. TELUS Vision:We will differentiate ourselves in the Consumer market by excelling at _______ customer intimacy and making it easy to do business with us.
Down
  1. Service 2.0 agents are given select cases to work on. Where do they find them?
  2. Where can you find Barrie service 2.0 agent Schedules?
  3. Customers are given a choice on how to communicate with us in ways that meet their needs. Fore example, if an agent is away, the customer will have the choice to watt for them, communicate through ________, leave a voice mail or be supported by your extended team of 200 people.
  4. Service 2.0 Description:Transform our service model to focus on _________outcomes rather than individual transactions.
  5. Service 2.0 Objectives:Increase L2R by providing a __________ client experience and decreasing customer effort, while reducing the cost structure to support our clients
  6. What "wave" will be approaching Barrie later this year?

13 Clues: Where can you find Barrie service 2.0 agent Schedules? • What "wave" will be approaching Barrie later this year? • In April of 2015 our _________ language team members came on board. • A service 2.0 agent has ________ responsibility for customer outcomes. • Agents who support Service 2.0 can receive support from DNA through ______. • ...

Chapter 2 Vocabulary Puzzle 2021-09-13

Chapter 2 Vocabulary Puzzle crossword puzzle
Across
  1. someone who purchases products or services from a business, such as a department store or hotel
  2. the positive feeling that customers have about a business that meet their needs
  3. ___ employee who can anticipate customer needs
  4. the ability to put yourself in someone else’s shoes and know how that person feels
Down
  1. the area in hospitality that guests usually do not see
  2. an activity that is done for another person
  3. Encounter interaction between a customer and a staff member
  4. Service service that meets or exceeds customer expectations
  5. Moment a time when the customer experience makes a bigger impact on customer satisfaction than at other times.
  6. Quality Service providing the same good service and products to customers each and every time they come to your business
  7. the area of hospitality that guests usually see
  8. customer who purchases product or services from a hospitality business

12 Clues: an activity that is done for another person • ___ employee who can anticipate customer needs • the area of hospitality that guests usually see • the area in hospitality that guests usually do not see • Encounter interaction between a customer and a staff member • Service service that meets or exceeds customer expectations • ...

POBF Unit 1 Review Project 2022-05-13

POBF Unit 1 Review Project crossword puzzle
Across
  1. a term that a business uses to make you come to its destination
  2. the short establishment of something like relations
  3. how customers can give back info to improve a business
  4. the way a customer shows they arent pleased
  5. the things that everyone has to have to survive
  6. a special condition someone says they will fufill
  7. the way customers and business employees interact in transactions
  8. a connection between two or more parties
  9. the long establishment of something like relations
  10. the type of service focused on numbers
  11. the type of service that is more well done
Down
  1. another type of good that isnt tangible entirely
  2. the way in which people or other living things or non living connect
  3. a bad sense or connection
  4. a consumer who purchases and interacts with good/services
  5. the thing that every one wants to have
  6. a good sense or connection
  7. a way customer service teams bring loyal customers to them
  8. an item that is added on for free or cheaper
  9. to be thankful

20 Clues: to be thankful • a bad sense or connection • a good sense or connection • the thing that every one wants to have • the type of service focused on numbers • a connection between two or more parties • the type of service that is more well done • the way a customer shows they arent pleased • an item that is added on for free or cheaper • ...

Chapter 5 Feasibility and Business Planning 2022-01-02

Chapter 5 Feasibility and Business Planning crossword puzzle
Across
  1. An organization made up of individuals and businesses in a specific industry that works to promote that industry.
  2. A description of how entrepreneurs plan to make money with their business concepts.
  3. the means of delivering a service or product indirectly to the customer, such as through a wholesaler.
  4. The process that tests a business concept; it allows the entrepreneur to decide whether a new business concept has potential
  5. A working model used by entrepreneurs to determine what it takes to develop their products or services
  6. One most likely to buy a business’s products and services.
  7. A brief recounting of the key points contained in a business plan.
  8. A person who receives value in terms of monetary or other value by circumstances represented in a legal document, i.e., will, insurance policy, etc
  9. the means of delivering a service or product directly to the customer, such as via a Web site.
Down
  1. A declaration of the scope and purpose of a company
  2. document that describes a new business and a strategy to launch that business.
  3. the distribution channel through which a product or service flows from the producer to the customer.
  4. A clear and concise description of a business opportunity
  5. A distinctive aspect, quality, or characteristic of a product or service.
  6. The means by which a product or service is delivered to the customer
  7. something that promotes or enhances the value of a product or a service to the customer
  8. A collection of businesses with a common line of products or services.
  9. A declaration of the specific aspirations of a company, the major goals for which it will strive
  10. the federal agency that provides services to small businesses and new entrepreneurs, including counseling, publications, and financial aid.
  11. a tool for organizing important information about a business venture’s competition.

20 Clues: A declaration of the scope and purpose of a company • A clear and concise description of a business opportunity • One most likely to buy a business’s products and services. • A brief recounting of the key points contained in a business plan. • The means by which a product or service is delivered to the customer • ...

TECO 101 2017-12-07

TECO 101 crossword puzzle
Across
  1. PERFORMANCE SUPERVISOR
  2. BILL STATEMENT
  3. INSTANT MESSAGING SYSTEM
  4. OBLIGE TO SCHEDULE & POLICIES
  5. CUSTOMER SERVICE DEPT
  6. SUPPLEMENTAL ADDRESS INFORMATION
  7. WEBIC & ISU SYSTEM
Down
  1. BUSINESS AGREEMENT
  2. CONTACT CENTER PHONE SYSTEM
  3. TYPE OF SERVICE AT AN ADDRESS
  4. CUSTOMER
  5. COMPANY DIRECTORY INTRANET WEBSITE
  6. PARENT COMPANY OF TECO INC
  7. METER
  8. NARROWLY ADVOIDING A SAFETY INCIDENT
  9. LIMIT OF 10 MPH ON TECO PROPERTY

16 Clues: METER • CUSTOMER • BILL STATEMENT • BUSINESS AGREEMENT • WEBIC & ISU SYSTEM • CUSTOMER SERVICE DEPT • PERFORMANCE SUPERVISOR • INSTANT MESSAGING SYSTEM • PARENT COMPANY OF TECO INC • CONTACT CENTER PHONE SYSTEM • TYPE OF SERVICE AT AN ADDRESS • OBLIGE TO SCHEDULE & POLICIES • LIMIT OF 10 MPH ON TECO PROPERTY • SUPPLEMENTAL ADDRESS INFORMATION • COMPANY DIRECTORY INTRANET WEBSITE • ...

Sales Terms 2023-07-07

Sales Terms crossword puzzle
Across
  1. Additional features, benefits, or services that are provided to customers to enhance the perceived value of a product or service.
  2. The process of identifying and attracting potential customers who have expressed interest in a product or service.
  3. The final stage of the sales process, where the salesperson seeks to secure a commitment from the prospect to make a purchase.
  4. The unique combination of benefits and value that a product or service offers to customers compared to competitors.
  5. calling Making unsolicited calls to potential customers who have not expressed prior interest in the product or service being offered.
  6. The process of identifying potential customers or leads for a product or service.
  7. The act of contacting a prospect or customer after an initial interaction to maintain engagement and nurture the relationship.
  8. audience The specific group of people or businesses that a product or service is intended to appeal to and serve.
  9. A financial incentive or percentage of the sales revenue that a salesperson receives as compensation for achieving or exceeding sales targets.
  10. When an existing customer recommends or refers a new prospect or lead to a salesperson or company.
Down
  1. A visual representation of the sales process, showing the progression of prospects from initial contact to closing the sale.
  2. A concern or barrier raised by a prospect that inhibits or prevents them from making a purchase.
  3. The period of time it takes from initial contact with a prospect to closing the sale, including all stages and interactions.
  4. The predetermined sales target or goal that a salesperson is expected to achieve within a specific period.
  5. Assessing the suitability and potential of a prospect to determine if they meet the criteria for becoming a customer.
  6. Offering complementary or related products or services to a customer who has already made a purchase.
  7. A visual representation of the buyer's journey, illustrating the stages a prospect goes through from initial awareness to becoming a customer.
  8. The practice of encouraging a customer to purchase a more expensive or additional product or service than originally intended.
  9. handling Addressing and resolving concerns or objections raised by prospects to overcome barriers to the sale.

19 Clues: The process of identifying potential customers or leads for a product or service. • A concern or barrier raised by a prospect that inhibits or prevents them from making a purchase. • When an existing customer recommends or refers a new prospect or lead to a salesperson or company. • ...

Customer Service Week Crossword 2016-09-28

Customer Service Week Crossword crossword puzzle
Across
  1. The substitution of one person in place of another with reference to a lawful claim or right
  2. CEO
  3. Contract with insured
  4. Our red symbol
  5. Secure, _______, and cared for
  6. Reflects our shared understanding of what constitutes excellence when handling a claim.
  7. Golf tournament
  8. Service award
  9. Call for IT support (abbr.)
  10. Connecticut site of learning
  11. No. of characters in our claim numbers
Down
  1. _______. Proud. Committed.
  2. Bailey’s group.
  3. First responding unit to hurricanes, tornados, ice storms and wildfires (abbr.)
  4. Guaranteed shop program
  5. Auto damage estimate authors
  6. Employee Giving Campaign beneficiary
  7. 1996 merger company
  8. Western office locale
  9. Employee website title

20 Clues: CEO • Service award • Our red symbol • Bailey’s group. • Golf tournament • 1996 merger company • Contract with insured • Western office locale • Employee website title • Guaranteed shop program • _______. Proud. Committed. • Call for IT support (abbr.) • Auto damage estimate authors • Connecticut site of learning • Secure, _______, and cared for • Employee Giving Campaign beneficiary • ...

Customer Service Week Crossword 2021-10-05

Customer Service Week Crossword crossword puzzle
Across
  1. Tanya recently went to this state on a cruise
  2. Julie's favorite holiday
  3. What will Anna's son's name be?
  4. The Eckart family's favorite thing to do in the summer
  5. Connie's favorite 80's heart throb
  6. How many ear piercings does Zong have?
  7. Billy's favorite alcohol
  8. Loghan's dog's name
  9. What is Jill's favorite hobby that she takes off for every year after the new year?
  10. Theresa's sister played for this Minnesotan professional football team
  11. What should Abby not be trusted with?
  12. Dexter's cat's name
Down
  1. Laura P bought a house near this St. Paul Lake
  2. Kayla's favorite kind of dog
  3. Tim's riddle: What can be square, circle, or triangle?
  4. The farthest place that Andrea H has traveled to
  5. Who, in CSS, is always eating?
  6. Morgan accidentally dyed her hair this BRIGHT color
  7. Cheryl's favorite cartoon penguin (hint: he sits at her desk)
  8. The type of plant that Emily has at her desk
  9. What city does Lea live in?
  10. was a wedding coordinator
  11. Sammy has traveled to how many countries?
  12. Taylor's son's name
  13. Heidi's daughter's name
  14. Carley's favorite sports team
  15. Andrea T has 3 of these at home
  16. Who's first job was delivering the St. Cloud Daily Times?

28 Clues: Taylor's son's name • Loghan's dog's name • Dexter's cat's name • Heidi's daughter's name • Julie's favorite holiday • Billy's favorite alcohol • was a wedding coordinator • What city does Lea live in? • Kayla's favorite kind of dog • Carley's favorite sports team • Who, in CSS, is always eating? • What will Anna's son's name be? • Andrea T has 3 of these at home • ...

customer service week puzzle 2021-09-29

customer service week puzzle crossword puzzle
Across
  1. Doggy
  2. Test to Detect Canine Vector-Borne Diseases
  3. DECALCIFICATION code
  4. State that prevents incoming calls
  5. "Better Diagnostics, Better _________"
  6. International Species Information System
  7. 17620 Mt ______________ St FV, CA
  8. Piggy
  9. The Main Customer Service Software
  10. One of the Mars 5 principles
  11. No Test Marked
  12. _______________ Auto Antibody
  13. Symmetric dimethylarginine test
  14. Anaplasma ___________________
  15. Accounts with special handling
  16. Message to our clients
  17. Bird
  18. President of Antech
  19. 1l
  20. Board Certified,
Down
  1. Kidney Disease predictive AI medicine
  2. The Worst Veterinary Lab
  3. Following your schedule
  4. Pet Cancer Specialty Biopsy Code
  5. Heart of the phone system
  6. ___________ Prior to Accession
  7. Equine ______________ Anemia
  8. Antech's parent company
  9. "A better world for ____________"
  10. 1111 __________ Ave, NHP NY
  11. 1R
  12. Dispatch Manager for Florida
  13. The Best Veterinary Lab
  14. An equine up to one year old
  15. Doctor of Veterinary Medicine
  16. Antech Imaging Services,
  17. Not CSLEADS
  18. Kitty
  19. Where to find info about diagnostic tests
  20. Specializes in the diagnosis an treatment of cancer.

40 Clues: 1R • 1l • Bird • Doggy • Piggy • Kitty • Not CSLEADS • No Test Marked • Board Certified, • President of Antech • DECALCIFICATION code • Message to our clients • Following your schedule • Antech's parent company • The Best Veterinary Lab • The Worst Veterinary Lab • Antech Imaging Services, • Heart of the phone system • 1111 __________ Ave, NHP NY • Equine ______________ Anemia • Dispatch Manager for Florida • ...

Customer Service Week 2022 2022-10-03

Customer Service Week 2022 crossword puzzle
Across
  1. Most Americans live within ___ miles of a craft brewery
  2. What US city holds the largest marathon? (2)
  3. Karen's favorite color?
  4. What is a group of owls called?
  5. City of Kallista first showroom (2)
  6. Where is the oldest winery in the world?
  7. Type of candy originally called Penny Cups
  8. What month was Ted Bundy born in?
Down
  1. What is the dirtiest fish to eat?
  2. What county is Whitelaw in?
  3. Last name of Gina's serial killer
  4. Golf was invented in what country?
  5. Last name of first serial killer
  6. What is Post Malone's first name?
  7. Courtney's favorite animal?
  8. Last name of serial killer from Plainfield, WI?
  9. Jeffrey Dahmer's step mom's name
  10. Hockey was originally called
  11. Top selling showroom for Kallista
  12. What does a thermostatic require? (2)

20 Clues: Karen's favorite color? • What county is Whitelaw in? • Courtney's favorite animal? • Hockey was originally called • What is a group of owls called? • Last name of first serial killer • Jeffrey Dahmer's step mom's name • What is the dirtiest fish to eat? • Last name of Gina's serial killer • What is Post Malone's first name? • Top selling showroom for Kallista • ...

Glacier Bank Customer Service 2023-05-05

Glacier Bank Customer Service crossword puzzle
Across
  1. Use the customer's ________ in closing your transaction/interaction to personalize their experience.
  2. This should be worn everyday so customers know who they are working with.
  3. Abiding by the Glacier Bank _____ ______ is a good show of professionalism.
  4. Who is our Division CRA Coordinator?
  5. Never let _________ come on stage.
  6. Maintaining this throughout your customer interaction will reassure your customer that they have your full attention.
  7. These are considered hot button word statements. They can cause customer frustrations if used.
  8. If you are unable to immediately assist a customer, it is best to _________ with them to keep them informed.
  9. Great! Wonderful! My Pleasure! are all examples of ______ words.
  10. Who is our Glacier Bank CRA Officer?
Down
  1. We must instantly _______ each customer.
  2. Who is our Corporate CRA Officer and Chief Compliance Officer?
  3. When we _______ to the customer by name, this allows us to personalize the interaction.
  4. Our extraordinary _______ ________ is what sets Glacier Bank apart from the rest.
  5. Any _____ duties must be stopped whenever there are customers waiting to be helped.
  6. Taking ______ for your customer will ensure their needs will be met.
  7. Personalizing our customer interactions helps us avoid becoming
  8. We start each customer interaction with this.
  9. If we are unable to complete a customer's request we should always offer _______ ________.
  10. Escorting your customer to their desired destination is an example of a Warm ________.
  11. Glacier Bancorp has 17 divisions in _______ states.
  12. If you are unable to immediately assist a customer who has called into the bank, it is best to place the call on ______.
  13. _________ must always come first.
  14. In 2022 we ________ $949,173 to various organizations in the five communities we serve.
  15. What is the best way to end each transaction/interaction?

25 Clues: _________ must always come first. • Never let _________ come on stage. • Who is our Division CRA Coordinator? • Who is our Glacier Bank CRA Officer? • We must instantly _______ each customer. • We start each customer interaction with this. • Glacier Bancorp has 17 divisions in _______ states. • What is the best way to end each transaction/interaction? • ...

Friday Customer Service Review 2023-03-10

Friday Customer Service Review crossword puzzle
Across
  1. Verb for "I feel what you are feeling"
  2. A more formal noun for a customer who comes to your restaurant/company
  3. Other word for "very fat"
  4. Some customers have ______, for example, to peanuts
  5. A wheelchair is an example of a ______ aid
  6. "Don't worry! Just _______ it off your shoulders!"
  7. Avoid telling the customer "It's our ______"
  8. Use this kind of language when talking to customers
  9. UM means unaccompanied _________
  10. say "I'm sorry"
  11. This means to speak calmly so the passenger will also calm down
  12. "They are not yelling at you, they are yelling at your _____"
  13. The actions we do with our hands
  14. From the SOLUTION video,"N" means "New ________"
  15. When a child (or an adult!) is so angry they are shouting
  16. More formal word for "to check (something)"
Down
  1. "Take ______" means "Take responsibility"
  2. This verb means "someone just talks and talks and talks because they are angry"
  3. Employee salary and other company secrets are examples of _______ information
  4. From the SOLUTION video, "S" means "_____ not"
  5. You need to _______ with complaints!
  6. Your appearance should be ______ (other word for "tidy")
  7. You should have good ______. Stand up straight!
  8. Some customers are visually or hearing ________
  9. Every good employee should have _______ of their company
  10. Remember that while you are helping an angry customer, other customers are ______ important!
  11. You should have good time ______ skills
  12. How many steps from the "Take the Fear Out of Handeling Complaints" article
  13. Never make ______ to a customer if you can't keep them
  14. Some dogs are ______ animals
  15. You move from economy to first class

31 Clues: say "I'm sorry" • Other word for "very fat" • Some dogs are ______ animals • UM means unaccompanied _________ • The actions we do with our hands • You need to _______ with complaints! • You move from economy to first class • Verb for "I feel what you are feeling" • You should have good time ______ skills • "Take ______" means "Take responsibility" • ...

Customer Service Week 2023! 2023-08-28

Customer Service Week 2023! crossword puzzle
Across
  1. the ability to stay calm and accept a delay or something annoying without complaining
  2. to join together two or more things
  3. good at finding ways of doing things and solving problems, etc.
  4. behaving in a kind and pleasant way because you like someone or want to help them
  5. help or support
  6. to analyze and solve serious problems for a company or other organization
  7. doing something in a good, careful, and complete way with no waste of time, money, or energy
  8. always behaving in the same way, or having the same opinions, standards, etc.
  9. showing what you really think or feel
  10. how much something is worth in money or other goods for which it can be exchanged
Down
  1. dependable
  2. the activity or process of expressing ideas and feelings or of giving people information
  3. able to improve a particular situation
  4. a strong feeling of excitement and interest in something and a desire to become involved in it
  5. the fact of being responsible for your decisions or actions and expected to explain them when you are asked
  6. the way that you think and feel about someone/something
  7. the praise and honor that goes with a particular achievement or position
  8. the quality of being able to change or be changed in order to deal successfully with new situations
  9. to pay attention to someone/something that you can hear
  10. committed
  11. good at doing something, especially something that needs a particular ability or special training

21 Clues: committed • dependable • help or support • to join together two or more things • showing what you really think or feel • able to improve a particular situation • the way that you think and feel about someone/something • to pay attention to someone/something that you can hear • good at finding ways of doing things and solving problems, etc. • ...

Multi-channel customer service 2023-12-08

Multi-channel customer service crossword puzzle
Across
  1. успех
  2. верность
  3. опыт
  4. провал
  5. запрос, вопрос
  6. возможность
  7. вопрос
  8. запись (разговора)
  9. сообщить
  10. предлагать
  11. посредством
Down
  1. служба поддержки
  2. жалоба
  3. ___media
  4. время отклика
  5. убедиться
  6. через, сквозь
  7. обратная связь
  8. объяснить
  9. улучшить
  10. клиент
  11. решение
  12. ___hold (висеть на линии)
  13. обеспечивать
  14. достаточно

25 Clues: опыт • успех • жалоба • провал • клиент • вопрос • решение • ___media • верность • улучшить • сообщить • убедиться • объяснить • достаточно • предлагать • возможность • посредством • обеспечивать • время отклика • через, сквозь • обратная связь • запрос, вопрос • служба поддержки • запись (разговора) • ___hold (висеть на линии)

Customer Service Week Crossword 2024-10-01

Customer Service Week Crossword crossword puzzle
Across
  1. Program used to message, video chat, and hold meetings with other PURE employees
  2. Amount a claim must reach before insurance will start issuing payments for coverage
  3. PURE _______, our in-house brokers
  4. Abbreviation at the start of every PURE Auto policy
  5. The state with the most PURE claims in 2024 as of September
  6. plain, basic, or uncomplicated in form, nature, or design; without much decoration or ornamentation
  7. Program used by PURE adjusters investigate and note updates on open claims
  8. ____ Walker, PURE’s Canada claims expert
  9. An intermediary who sells, solicits, or negotiates insurance on behalf of a client for compensation
  10. Final US state added to the states the PURE writes policies for
  11. ________ Team, a group of PURE employees formed in 2024 to bring eco-friendly practices to the PURE offices
  12. Location of PURE’s official headquarters
  13. The price of the insurance policy, or the amount of money owed for the policy's terms
  14. Process for training new hires
  15. PURE’s automotive total loss vendor
  16. PURE’s chat function is supported by this application
  17. Document which lays out the coverages one may seek from their insurance company
  18. Puro ________, our ERG that strives to foster a network of support for Hispanic/LatinX employees
  19. Line of business started using bottomry contracts, which allowed merchants to not pay back loans for shipments that were lost at sea
  20. _____’s Mailbox
Down
  1. White Glove _______
  2. PURE team that monitors any possibly catastrophic storms or wildfires that may affect the membership
  3. the act of practicing healthy habits on a daily basis to attain better physical and mental health outcomes
  4. Abbreviation at the start of every Surplus policy number with PURE
  5. Department that writes and binds policies with PURE members
  6. The capacity to gain an accurate and deep intuitive understanding of a person or thing
  7. A legally binding document that modifies an insurance policy by adding, removing, or changing coverage
  8. PURE _________, our ERG for remote employees
  9. A digital platform that allows users to communicate with each other in real time through text
  10. The OKTA Tile used to submit tech support requests
  11. A formal request by a policyholder to an insurance company for coverage or compensation for a loss
  12. A game in which players mark off numbers on cards, hoping for 5 in a row
  13. A form of appreciation you can show for your coworkers’ good work, sent via Workday
  14. Department responsible for tracking and recording financial transactions, generating invoices, and managing customer payments
  15. identification of someone or something or person from previous encounters or knowledge, often in a positive light
  16. Pebble Beach _____ Course where the PURE Open is held every year
  17. OKTA Tile where information on members and their policies can be found
  18. Acronym for group that works to bring Engagement, Wellness, and BRAND to PURE employees
  19. the ability to understand and share the feelings of another

39 Clues: _____’s Mailbox • White Glove _______ • Process for training new hires • PURE _______, our in-house brokers • PURE’s automotive total loss vendor • ____ Walker, PURE’s Canada claims expert • Location of PURE’s official headquarters • PURE _________, our ERG for remote employees • The OKTA Tile used to submit tech support requests • ...

Service Experience Co-Creation 2024-03-17

Service Experience Co-Creation crossword puzzle
Across
  1. This is part of the realm of memory experience
  2. A group of people with similar characteristics contribute to open discussions
  3. This is part of cognitive experiences
  4. Service process take place in this physical environment
  5. When a customer becomes your brand ambassador
  6. This visualises a service process between customers and employees
  7. Another name for an idea
  8. Three words to describe the stages of growth and decline of goods/service
  9. A celebrity who can promote your business
  10. The initial phase of validating whether a new product will perform as expected
Down
  1. Gathering information about a service or product
  2. An early version/model of a product
  3. A mental image of the customer journey
  4. This is part of the user acceptance of a product
  5. Gathering information from a customer segment
  6. This study will decide if the business model is viable

16 Clues: Another name for an idea • An early version/model of a product • This is part of cognitive experiences • A mental image of the customer journey • A celebrity who can promote your business • When a customer becomes your brand ambassador • Gathering information from a customer segment • This is part of the realm of memory experience • ...

Customer Centricity Crossword Puzzle 2020-08-13

Customer Centricity Crossword Puzzle crossword puzzle
Across
  1. We can stay _____________ by building capability in emerging technologies
  2. Center of e_________________
  3. Our vision is that we partner with CI and add V_______ to their business through our IT capabilities.
  4. A very important sub tenet of Delivery Excellence
  5. Take ________ for products, services and solutions we deliver to customer
  6. CI is the _______ largest customer of RBEI (second, third, fourth, etc?
  7. We need to go beyond our customer's expectations and s_____________ them!
Down
  1. ________ focus comes under the Expertise tenet of our customer promise
  2. A proactive and c_____________ spirit is well appreciated by our customers
  3. This attribute comes under the service tenet of the Customer promise
  4. One of the 3 tenets of our customer promise that relates to being accountable and interacting with the customer
  5. It's important that we are p____ in our communication with customer
  6. The name of our customer centricity mascot at RBEI
  7. One of the 3 tenets of our customer promise that relates to capability building
  8. _____, cost, and delivery

15 Clues: _____, cost, and delivery • Center of e_________________ • A very important sub tenet of Delivery Excellence • The name of our customer centricity mascot at RBEI • It's important that we are p____ in our communication with customer • This attribute comes under the service tenet of the Customer promise • ...

YNE Customer Service Week 2020-09-15

YNE Customer Service Week crossword puzzle
Across
  1. Highway hazard (3)
  2. The clients in our eyes (9)
  3. national incident liason officer (4)
  4. Noah's concern(5)
  5. Capacity to recovery quickly from difficulties (10)
  6. Notable; Warning sign (6)
  7. start and end of the shift maybe? (8)
  8. Us brits love a good queue (5)
  9. Our first imperative (6)
  10. The heart of the operation (11)
  11. Tyres or wood maybe? (6)
  12. White Christmas requirement (4)
  13. kind of effort (4)
  14. chirp like birds (7)
  15. Mechanically Damaged! (9)
Down
  1. strategy for spending? (3)
  2. you might think this a brids home (7)
  3. winter fleet slang (8)
  4. They had a bit of a run in! (9)
  5. type of road (8)
  6. it's at a stand still out there (10)
  7. Snapper's Kit (6)
  8. Such a smooth talker about a new system (5)
  9. Hold-Ups we dont want (6)
  10. the police database (3)
  11. talking roads (7)
  12. a hindering blockage (11)
  13. in work (11)
  14. safety reporting tool (7)
  15. radio identification (4)

30 Clues: in work (11) • type of road (8) • Snapper's Kit (6) • Noah's concern(5) • talking roads (7) • Highway hazard (3) • kind of effort (4) • chirp like birds (7) • winter fleet slang (8) • the police database (3) • Our first imperative (6) • Tyres or wood maybe? (6) • radio identification (4) • Hold-Ups we dont want (6) • Notable; Warning sign (6) • a hindering blockage (11) • ...

API Customer Service Quiz 2013-05-15

API Customer Service Quiz crossword puzzle
Across
  1. True or False - Customer Service is key to everything that we do.
  2. ______ Motor Search - Savings on new and used cars
  3. Download on your Android or Apple iOS Device
  4. Winner of the 2013 API Staff NRL Tipping Competition
  5. _________ Plumbing supplies, members get a 10% discount
  6. __________ Chemists, in QLD
  7. ________ Values - API Dining Program provider
  8. ______ Club - Free club for under 8's
  9. Warehouse 20 is in which state?
Down
  1. ______ spa - the all-Australian day spa experience - 10% discount
  2. NSW has how many warehouses?
  3. Private Health - 8.3% discount with?
  4. Number of Holiday Homes in WA
  5. True or False - members can use API membership for commercial purposes
  6. Proper noun/acronym for the Onsites and Dropoffs spreadsheet
  7. Maximum $2,000 value in a __________ post package
  8. Fuel Card users can have ___ hold per year
  9. AFL Premiers 2013 Season
  10. Up to 20% off of ______ computers
  11. API Travel is based in?

20 Clues: API Travel is based in? • AFL Premiers 2013 Season • __________ Chemists, in QLD • NSW has how many warehouses? • Number of Holiday Homes in WA • Warehouse 20 is in which state? • Up to 20% off of ______ computers • Private Health - 8.3% discount with? • ______ Club - Free club for under 8's • Fuel Card users can have ___ hold per year • ...

Customer Service Week 2015 2015-10-07

Customer Service Week 2015 crossword puzzle
Across
  1. A RESOURCE TO HUMANS
  2. RECOGNIZE WITH GRATITUDE; BE GRATEFUL FOR
  3. EMDEON SOCIAL MEDIA
  4. GOOD-NATURED TOLERANCE OF DELAY OR INCOMPETENCE
  5. WHEN YOU'RE HAPPY YOU _______
  6. NOT AT WORK; GETTING PAID
  7. NEW ORIGINAL IDEAS; CREATIVE THINKING
  8. THE ACT OF GIVING HOPE OR SUPPORT TO SOMEONE
  9. CLIENT SERVICES MANAGER
  10. ON THE JOB LEARNING
  11. EXPEDITED MAIL DELIVERY SERVICE
Down
  1. WORK DONE BY ONE PERSON OR GROUP THAT BENEFITS ANOTHER
  2. PLATFORM PROCESS CLAIMS COMMUNICATIONS
  3. FUTURE EMDEON
  4. SISTER PRINT FACILITY
  5. SOMEONE WHO PAYS FOR GOODS OR SERVICES
  6. HIGH SPEED PRINTER
  7. 2015 NL CENTRAL CHAMPIONS
  8. LEND A HAND
  9. INSERTER

20 Clues: INSERTER • LEND A HAND • FUTURE EMDEON • HIGH SPEED PRINTER • EMDEON SOCIAL MEDIA • ON THE JOB LEARNING • A RESOURCE TO HUMANS • SISTER PRINT FACILITY • CLIENT SERVICES MANAGER • NOT AT WORK; GETTING PAID • 2015 NL CENTRAL CHAMPIONS • WHEN YOU'RE HAPPY YOU _______ • EXPEDITED MAIL DELIVERY SERVICE • NEW ORIGINAL IDEAS; CREATIVE THINKING • PLATFORM PROCESS CLAIMS COMMUNICATIONS • ...

Customer Service and Administration 2023-01-26

Customer Service and Administration crossword puzzle
Across
  1. kicserélni
  2. eltiltás
  3. hivatkozás
  4. átvételi elismervény
  5. igényelni
  6. mozgáskorlátozott
  7. szabálysértés
  8. idézés
  9. jegyzőkönyv
  10. kisebbség
  11. tulajdonos
  12. háziorvos
  13. vizsgálat (orvosi)
  14. ideiglenes
  15. haladéktalanul
  16. orvosi igazolás
  17. TAJ-szám
  18. megbeszélt időpont
  19. felfüggyesztés
  20. állandó
Down
  1. kormányablak
  2. adóazonosító
  3. ujjlenyomat
  4. meghatalmazás
  5. ügyintéző
  6. hivatalos
  7. érvényes
  8. beutaló
  9. lejárni
  10. tulajdon
  11. elérhető
  12. polgármester
  13. lakcím
  14. kiskorú
  15. maszek, egyéni vállalkozó

35 Clues: idézés • lakcím • beutaló • lejárni • kiskorú • állandó • eltiltás • érvényes • tulajdon • elérhető • TAJ-szám • igényelni • ügyintéző • hivatalos • kisebbség • háziorvos • kicserélni • hivatkozás • tulajdonos • ideiglenes • ujjlenyomat • jegyzőkönyv • kormányablak • adóazonosító • polgármester • meghatalmazás • szabálysértés • haladéktalanul • felfüggyesztés • orvosi igazolás • mozgáskorlátozott • vizsgálat (orvosi) • megbeszélt időpont • ...

Customer Service A - D 2023-04-18

Customer Service A - D crossword puzzle
Across
  1. lösning
  2. öppning,springa
  3. kyldisk
  4. varuautomat
  5. blöjor
  6. rulltrappa
  7. prova
  8. besvär,olägenhet
  9. hylla
  10. korv
  11. mynt
  12. felaktig
  13. varumärke
  14. lämpligt,passande
  15. kvitto
Down
  1. lagerrapport
  2. helkorns
  3. liknande
  4. slutsålt
  5. plansch
  6. producent
  7. storlek
  8. göra reklam för
  9. kreditnota,fakturering,kvitto
  10. återbetalning
  11. hiss
  12. fågel, hönskött
  13. byta
  14. sätta till sidan, reservera
  15. paket

30 Clues: hiss • byta • korv • mynt • prova • hylla • paket • blöjor • kvitto • lösning • plansch • storlek • kyldisk • helkorns • liknande • slutsålt • felaktig • producent • varumärke • rulltrappa • varuautomat • lagerrapport • återbetalning • öppning,springa • göra reklam för • fågel, hönskött • besvär,olägenhet • lämpligt,passande • sätta till sidan, reservera • kreditnota,fakturering,kvitto

customer service week puzzle 2021-09-29

customer service week puzzle crossword puzzle
Across
  1. The Best Veterinary Lab
  2. No Test Marked
  3. International Species Information System
  4. 17620 Mt ______________ St FV, CA
  5. Doggy
  6. Antech Imaging Services,
  7. Symmetric dimethylarginine test
  8. An equine up to one year old
  9. Equine ______________ Anemia
  10. Test to Detect Canine Vector-Borne Diseases
  11. Piggy
  12. "Better Diagnostics, Better _________"
  13. Int Med Consultant Liesl ___________
  14. Message to our clients
  15. Kitty
  16. Where to find info about diagnostic tests
  17. 1l
  18. Kidney Disease predictive AI medicine
  19. Heart of the phone system
Down
  1. Anaplasma ___________________
  2. Board Certified,
  3. Not CSLEADS
  4. Equine Consultant Amy ___________
  5. One of the Mars 5 principles
  6. Accounts with special handling
  7. State that prevents incoming calls
  8. Pet Cancer Specialty Biopsy Code
  9. ___________ Prior to Accession
  10. The Main Customer Service Software
  11. Dispatch Manager for Florida
  12. VP of Client Services
  13. Specializes in the diagnosis an treatment of cancer.
  14. President of Antech
  15. "A better world for ____________"
  16. Following your schedule
  17. Doctor of Veterinary Medicine
  18. Antech's parent company
  19. 1R
  20. DECALCIFICATION code
  21. _______________ Auto Antibody
  22. 1111 __________ Ave, NHP NY
  23. The Worst Veterinary Lab
  24. A type of electronic coggins
  25. Bird

44 Clues: 1R • 1l • Bird • Doggy • Piggy • Kitty • Not CSLEADS • No Test Marked • Board Certified, • President of Antech • DECALCIFICATION code • VP of Client Services • Message to our clients • The Best Veterinary Lab • Following your schedule • Antech's parent company • Antech Imaging Services, • The Worst Veterinary Lab • Heart of the phone system • 1111 __________ Ave, NHP NY • One of the Mars 5 principles • ...

customer service week puzzle 2021-09-29

customer service week puzzle crossword puzzle
Across
  1. Antech's parent company
  2. Following your schedule
  3. heart of the phone system
  4. President of Antech
  5. Bird
  6. DECALCIFICATION code
  7. Piggy
  8. One of the Mars 5 priciples
  9. Kitty
  10. specializes in the diagnosis an treatment of cancer.
  11. Symmetric dimethylarginine test
  12. Anaplasma ___________________
Down
  1. Pet Cancer Specialty Biopsy Code
  2. Antech Imaging Services,
  3. Doggy
  4. The Worst Veterinary Lab
  5. The Best Veterinary Lab
  6. No Test Marked
  7. Board Certified,
  8. Equine ______________ Anemia
  9. kidney Disease predictive AI medicine
  10. an equine up to one year old
  11. Dispatch Manager for Florida

23 Clues: Bird • Doggy • Piggy • Kitty • No Test Marked • Board Certified, • President of Antech • DECALCIFICATION code • Antech's parent company • Following your schedule • The Best Veterinary Lab • Antech Imaging Services, • The Worst Veterinary Lab • heart of the phone system • One of the Mars 5 priciples • Equine ______________ Anemia • an equine up to one year old • Dispatch Manager for Florida • ...

National Customer Service Week 2016-09-02

National Customer Service Week crossword puzzle
Across
  1. One of the CEO Perspectives besides growth
  2. A list of goods on hand
  3. A type of document
  4. A specific field of endeavor (three words)
  5. Aid A type of document
  6. Relating to an entire nation or country
  7. BCS segment (three words)
  8. Contribution to the welfare of others
  9. Document repository
  10. BCS segment (three words)
  11. A writing that conveys information
  12. Intake site
Down
  1. The act or process of introducing new ideas
  2. One who offers treatment
  3. AYS (three words)
  4. Collaborator
  5. Document repository
  6. BCS segment (three words)
  7. An insurance company
  8. One to whom service is provided
  9. Bulls eye date
  10. Seven days
  11. A group of people working together
  12. Work involving multiple documents

24 Clues: Seven days • Intake site • Collaborator • Bulls eye date • AYS (three words) • A type of document • Document repository • Document repository • An insurance company • Aid A type of document • A list of goods on hand • One who offers treatment • BCS segment (three words) • BCS segment (three words) • BCS segment (three words) • One to whom service is provided • Work involving multiple documents • ...

CUSTOMER SERVICE CROSSWORD PUZZLE 2023-10-01

CUSTOMER SERVICE CROSSWORD PUZZLE crossword puzzle
Across
  1. Take every opportunity to …………..customers for their business.
  2. You understand first impressions truly last forever if you have me as your key. I am the key test that gives you the cue to look and feel good. I am appalled by clutter and uncleanliness. What key Test number am I?
  3. Customer Service begins and ends with a ………………….
  4. ……………….is the virtue that we need to help us to navigate such situations or manage colleagues and customers.
  5. Customer Service is a not a ……………, it’s everyone’s job.
  6. Whenever you engage a customer, do not forget to cross …………
  7. In this DDEP era, making a difference is not just important, it is a deciding factor . True/False.
  8. 2023 Customer Service theme.
  9. Positive Vibe for the month of September.
  10. I remind you of the microscope .You ignore me at your own peril. I make the difference between pray and prey. You are called meticulous when you abide by my tenets. What key Test am I?
  11. People will forget what you said and will also forget how you made them feel. True/False.
Down
  1. Being open and ………….. builds trust with customers.
  2. The customer’s ………………. is your reality.
  3. The ability to understand and share the feelings of another.
  4. my call, the timelier you are informed. What key Test number am I?
  5. The customer is the most …………… visitor on our premises.
  6. There are …………..service values of Zenith Bank Ghana.
  7. Give the Zenith brand a memorable personality in order to build meaningful relationships with …………………
  8. Make customers …………………. valued and appreciated.
  9. Keeping your customers …………… should be the Bank’s top priority
  10. I am superior to your aptitude and your altitude. I encourage you to eschew negativity. I am the key to the drive for your passion at work . You can never go far in your career without me. What key Test number am I?
  11. Put yourself in your customer’s …………...
  12. Invest in long-term customer relationships by building trust with your customers and giving them ……………….
  13. I am a key test connected to a device. I am one of the keys to your information flow .You also associate me with the tone of your phone. The faster you
  14. In today’s economy, ensuring that your customers’ service experience is ………….. enough is critical to bringing them back for more.

25 Clues: 2023 Customer Service theme. • The customer’s ………………. is your reality. • Put yourself in your customer’s …………... • Positive Vibe for the month of September. • Make customers …………………. valued and appreciated. • Customer Service begins and ends with a …………………. • There are …………..service values of Zenith Bank Ghana. • Being open and ………….. builds trust with customers. • ...

Customer Service Week 2023 2023-10-02

Customer Service Week 2023 crossword puzzle
Across
  1. health information exchange
  2. able to accept or tolerate delays or problems without becoming annoyed or anxious
  3. Stay hydrated!!!
  4. cures any ailment
  5. power or control
  6. the action of helping or doing work for someone
  7. a line or sequence of people or vehicles awaiting their turn to be attended to or to proceed
  8. officially register as a member of an institution
  9. system for transmitting voices over a distance
  10. "the fish is a slippery _____ and very hard to catch"
  11. Oregon Health Plan
  12. used as a greeting
  13. take when you have a headache, or about to talk with a patient
  14. everybody's working for the ____
Down
  1. make it easier for (someone) to do something
  2. deal with inquiries, handle technical support, or take sales, via the telephone
  3. generous, helpful, and thinking of other people's feelings
  4. an act of moving something or someone to another place
  5. Katy Perry knows what's up
  6. the only way to start your day (debatable)
  7. totally
  8. you are ____
  9. a simple phrase of recognition can make a world of difference
  10. deaden, muffle, or soften the sound of
  11. EMR, what is the "R"
  12. strength of the vibrations
  13. an expression of gratitude

27 Clues: totally • you are ____ • Stay hydrated!!! • power or control • cures any ailment • Oregon Health Plan • used as a greeting • EMR, what is the "R" • Katy Perry knows what's up • strength of the vibrations • an expression of gratitude • health information exchange • everybody's working for the ____ • deaden, muffle, or soften the sound of • the only way to start your day (debatable) • ...

Customer Service Week Crossword 2023-10-03

Customer Service Week Crossword crossword puzzle
Across
  1. Closing a _________ closes all the children.
  2. a holiday for us but not for financial institutions
  3. email address for notification intended for all employees
  4. __________ Expertise Efficiency. Every day. Every time.
  5. set your Non-Ready code to this 15 minutes prior to leaving to complete any end of day tasks.
  6. Teams channel for technical and non-technical information that everyone should be aware of
  7. actions you take to resolve an issue that should be documented in the ticket
  8. Not-Ready code to be used for time spent investigating an open ticket while the customer is not on the phone
  9. takes calls during non-staffed hours
  10. updates to major system outages should be sent at least _________
  11. The ________ Email Report Template is used to document suspicious emails reported by users.
  12. used for instant messaging
  13. ticket management tool used by the Support Center
Down
  1. _________ Downtime procedures should be followed for outages of any major system in the BEPC environment.
  2. the on-call contact should be notified off issues needing immediate attention even during _________ hours.
  3. An engineering contact during non-staffed hours
  4. call center front end used by Support Center to take calls
  5. considered a major system in the BEPC environment
  6. If it’s not in the _______, it didn’t happen.
  7. a problem with a major system impacting multiple users or departments
  8. required monthly cybersecurity training
  9. SysAid template to be used for any caller who reports to Jolene Johnson
  10. subject line tag for notifications that application or system has resumed normal operations
  11. “Done” is never an acceptable one.
  12. Send a ticket to ________ Support if no SA group exists for that software.

25 Clues: used for instant messaging • “Done” is never an acceptable one. • takes calls during non-staffed hours • required monthly cybersecurity training • Closing a _________ closes all the children. • If it’s not in the _______, it didn’t happen. • An engineering contact during non-staffed hours • considered a major system in the BEPC environment • ...

CUSTOMER SERVICE WEEK 2024 2024-09-12

CUSTOMER SERVICE WEEK 2024 crossword puzzle
Across
  1. Insurance: Insurance that covers a person’s own damages regardless of who caused the accident.
  2. Limit: The maximum amount an insurer will pay for all claims during a policy period.
  3. Life Insurance: A type of life insurance that provides coverage for the policyholder's entire lifetime and includes a savings component.
  4. Period: The time after the premium due date during which the policyholder can still make a payment without losing coverage.
  5. Occurrence Limit: The maximum amount an insurer will pay for a single claim or incident.
  6. Payments Coverage: Insurance coverage that pays for medical expenses incurred due to a vehicle accident, regardless of fault.
  7. The person or entity designated to receive the benefits from an insurance policy.
  8. Period: The waiting period before certain types of insurance benefits become payable.
  9. Insurance: Additional liability insurance that provides extra protection beyond the limits of other policies.
  10. Flying mammal
  11. Coverage: Insurance that covers damage to your car resulting from a collision, regardless of who was at fault.
  12. Coverage: Coverage that applies to specific items or property listed in the insurance policy.
  13. The amount paid for an insurance policy, typically on a monthly or annual basis.
  14. Coverage: Insurance that covers damage to your car not involving a collision, such as theft or weather damage.
  15. Fraud: The act of deceiving an insurance company to obtain benefits or payments unlawfully.
  16. The percentage of costs you share with your insurance company after you’ve paid your deductible.
  17. A formal request to an insurance company for payment based on the terms of the insurance policy.
  18. An insurance professional who investigates and evaluates claims to determine the amount the insurance company will pay.
  19. Motorist Coverage: Coverage that provides protection when you're in an accident with a driver who has insufficient insurance.
  20. The process of continuing an insurance policy beyond its original term, typically by paying the renewal premium.
  21. Insurance: Coverage that protects against claims resulting from injuries and damage to other people or property.
  22. An add-on to an insurance policy that provides additional coverage or modifies the original terms.
  23. Life Insurance: A type of flexible life insurance that combines life coverage with an investment savings element.
  24. The individual or entity who owns the insurance policy.
  25. Approval from the insurance company required before certain services or treatments are provided.
  26. Motorist Coverage: Coverage that protects you if you’re in an accident with a driver who has no insurance.
Down
  1. Large marsupial
  2. The process of evaluating the risk of insuring a person or entity and determining the terms of coverage.
  3. Bonus: A discount or benefit awarded to policyholders who have not made any claims during a policy period.
  4. Man's best friend
  5. The reduction in value of an insured item over time, often factored into claim payments.
  6. (Copay): A fixed amount you pay for a covered healthcare service, usually when you receive the service.
  7. Has a trunk
  8. Management: The process of identifying, assessing, and controlling risks to minimize the impact on an organization or individual.
  9. Damage Coverage: Insurance that protects against damage to your vehicle, including collision and comprehensive coverages.
  10. Maximum: The maximum amount an insurance policy will pay for covered services over the lifetime of the policyholder.
  11. Life Insurance: Life insurance that provides coverage for a specified term or period.
  12. Likes to chase mice
  13. Hazard: The risk that an insured person may act differently because they have insurance coverage.
  14. The amount you must pay out-of-pocket before your insurance coverage kicks in.
  15. Specific conditions or situations that are not covered by the insurance policy.
  16. Insurance purchased by an insurance company to protect itself from large losses.
  17. Retention: The amount a policyholder must pay out-of-pocket before the insurance coverage begins to pay for a claim.
  18. An amendment or addition to an insurance policy that alters its coverage.
  19. Report: A detailed account prepared by an insurance adjuster outlining the findings and recommendations regarding a claim.
  20. The protection provided by an insurance policy, including the types of losses or damages covered.
  21. Payment: The act of paying the amount due for an insurance policy.
  22. The process by which an insurance company seeks reimbursement from a third party responsible for a loss after paying a claim.
  23. Injury: Coverage that pays for injuries caused to others in an accident for which you are at fault.
  24. Damage: Coverage that pays for damage you cause to someone else’s property.
  25. Ratio: The ratio of claims paid to the premiums collected by an insurance company, used to assess profitability.

51 Clues: Has a trunk • Flying mammal • Large marsupial • Man's best friend • Likes to chase mice • The individual or entity who owns the insurance policy. • Payment: The act of paying the amount due for an insurance policy. • An amendment or addition to an insurance policy that alters its coverage. • Damage: Coverage that pays for damage you cause to someone else’s property. • ...

Customer Service Week Crossword 2024-09-14

Customer Service Week Crossword crossword puzzle
Across
  1. System where JJ applications are placed
  2. Can be failed if accurate or full information is not provided during call
  3. Holiday given off in May each year
  4. First day of the work week
  5. Department that assists with portal access
  6. Where our applications and scorecards are stored
  7. Billed on claim line to indicate where service was rendered (inits)
  8. Processes claims for office visits
  9. Ensures the provider understands the information provided
  10. Government insurance provided to the disabled/elderly
  11. Agency who governs over government insurance (inits)
  12. System used as a resource and communication
  13. Processes claims for Medicare equipment
  14. Department that can adjust for small omitted facts
  15. Can be failed if provider/beneficiary has not been authenticated
  16. Holiday given off in September each year
  17. Holiday given off in November each year
  18. Department who ensures accurate information is being given on our calls (inits)
  19. Amount of days in a typical work week
Down
  1. Statement letting the caller know we are able/willing to assist
  2. Must be provided/passed before information is given
  3. Average length of calls
  4. Inquiry Tracking System (inits)
  5. Holiday given off in January
  6. Providers must complete to be eligible to treat beneficiaries
  7. Holiday given off in July
  8. Department provider sends their claim questions after claim has processed
  9. Contractor over a jurisdiction who processes claims for Medicare beneficiaries (inits)
  10. Department that assists with payments
  11. Providers should consult for prescription medications when assisting beneficiaries
  12. Medicare Advantage is also known as
  13. Questions we should ask to fully understand and assist our callers
  14. Code billed for performed service (inits)
  15. System where claims can be viewed
  16. Final day of the work week
  17. Stat that shows we are in the correct auxiliary throughout our shift
  18. Processes claims for hospitals/facilities
  19. Amount of hours on each paycheck per pay period

38 Clues: Average length of calls • Holiday given off in July • First day of the work week • Final day of the work week • Holiday given off in January • Inquiry Tracking System (inits) • System where claims can be viewed • Holiday given off in May each year • Processes claims for office visits • Medicare Advantage is also known as • Department that assists with payments • ...

Customer Service Week Crossword 2024-10-01

Customer Service Week Crossword crossword puzzle
Across
  1. A game in which players mark off numbers on cards, hoping for 5 in a row
  2. The state with the most PURE claims in 2024 as of September
  3. the act of practicing healthy habits on a daily basis to attain better physical and mental health outcomes
  4. Program used by PURE adjusters investigate and note updates on open claims
  5. Final US state added to the states the PURE writes policies for
  6. Program used to message, video chat, and hold meetings with other PURE employees
  7. Amount a claim must reach before insurance will start issuing payments for coverage
  8. Department that writes and binds policies with PURE members
  9. ____ Walker, PURE’s Canada claims expert
  10. Acronym for group that works to bring Engagement, Wellness, and BRAND to PURE employees
  11. Puro ________, our ERG that strives to foster a network of support for Hispanic/LatinX employees
  12. PURE _______, our in-house brokers
  13. A legally binding document that modifies an insurance policy by adding, removing, or changing coverage
  14. Process for training new hires
  15. Line of business started using bottomry contracts, which allowed merchants to not pay back loans for shipments that were lost at sea
  16. ________ Team, a group of PURE employees formed in 2024 to bring eco-friendly practices to the PURE offices
  17. The price of the insurance policy, or the amount of money owed for the policy's terms
  18. An intermediary who sells, solicits, or negotiates insurance on behalf of a client for compensation
Down
  1. plain, basic, or uncomplicated in form, nature, or design; without much decoration or ornamentation
  2. PURE _________, our ERG for remote employees
  3. White Glove _______
  4. identification of someone or something or person from previous encounters or knowledge, often in a positive light
  5. PURE team that monitors any possibly catastrophic storms or wildfires that may affect the membership
  6. Document which lays out the coverages one may seek from their insurance company
  7. _____’s Mailbox
  8. Location of PURE’s official headquarters
  9. Pebble Beach _____ Course where the PURE Open is held every year
  10. A digital platform that allows users to communicate with each other in real time through text
  11. The OKTA Tile used to submit tech support requests
  12. The capacity to gain an accurate and deep intuitive understanding of a person or thing
  13. Department responsible for tracking and recording financial transactions, generating invoices, and managing customer payments
  14. A formal request by a policyholder to an insurance company for coverage or compensation for a loss
  15. OKTA Tile where information on members and their policies can be found
  16. Abbreviation at the start of every Surplus policy number with PURE
  17. the ability to understand and share the feelings of another
  18. PURE’s automotive total loss vendor
  19. PURE’s chat function is supported by this application
  20. A form of appreciation you can show for your coworkers’ good work, sent via Workday
  21. Abbreviation at the start of every PURE Auto policy

39 Clues: _____’s Mailbox • White Glove _______ • Process for training new hires • PURE _______, our in-house brokers • PURE’s automotive total loss vendor • Location of PURE’s official headquarters • ____ Walker, PURE’s Canada claims expert • PURE _________, our ERG for remote employees • The OKTA Tile used to submit tech support requests • ...

Customer Service Week Crossword 2024-10-01

Customer Service Week Crossword crossword puzzle
Across
  1. White Glove _______
  2. A legally binding document that modifies an insurance policy by adding, removing, or changing coverage
  3. the act of practicing healthy habits on a daily basis to attain better physical and mental health outcomes
  4. A digital platform that allows users to communicate with each other in real time through text
  5. Amount a claim must reach before insurance will start issuing payments for coverage
  6. Department that writes and binds policies with PURE members
  7. Abbreviation at the start of every PURE Auto policy
  8. OKTA Tile where information on members and their policies can be found
  9. PURE’s chat function is supported by this application
  10. Puro ________, our ERG that strives to foster a network of support for Hispanic/LatinX employees
  11. ________ Team, a group of PURE employees formed in 2024 to bring eco-friendly practices to the PURE offices
  12. ____ Walker, PURE’s Canada claims expert
  13. A game in which players mark off numbers on cards, hoping for 5 in a row
  14. Process for training new hires
  15. Abbreviation at the start of every Surplus policy number with PURE
  16. A formal request by a policyholder to an insurance company for coverage or compensation for a loss
  17. Document which lays out the coverages one may seek from their insurance company
  18. Program used to message, video chat, and hold meetings with other PURE employees
  19. plain, basic, or uncomplicated in form, nature, or design; without much decoration or ornamentation
Down
  1. The state with the most PURE claims in 2024 as of September
  2. Location of PURE’s official headquarters
  3. A form of appreciation you can show for your coworkers’ good work, sent via Workday
  4. _____’s Mailbox
  5. The OKTA Tile used to submit tech support requests
  6. PURE team that monitors any possibly catastrophic storms or wildfires that may affect the membership
  7. An intermediary who sells, solicits, or negotiates insurance on behalf of a client for compensation
  8. identification of someone or something or person from previous encounters or knowledge, often in a positive light
  9. Program used by PURE adjusters investigate and note updates on open claims
  10. Department responsible for tracking and recording financial transactions, generating invoices, and managing customer payments
  11. the ability to understand and share the feelings of another
  12. PURE _________, our ERG for remote employees
  13. The capacity to gain an accurate and deep intuitive understanding of a person or thing
  14. Final US state added to the states the PURE writes policies for
  15. Acronym for group that works to bring Engagement, Wellness, and BRAND to PURE employees
  16. PURE _______, our in-house brokers
  17. Line of business started using bottomry contracts, which allowed merchants to not pay back loans for shipments that were lost at sea
  18. Pebble Beach _____ Course where the PURE Open is held every year
  19. The price of the insurance policy, or the amount of money owed for the policy's terms
  20. PURE’s automotive total loss vendor

39 Clues: _____’s Mailbox • White Glove _______ • Process for training new hires • PURE _______, our in-house brokers • PURE’s automotive total loss vendor • Location of PURE’s official headquarters • ____ Walker, PURE’s Canada claims expert • PURE _________, our ERG for remote employees • The OKTA Tile used to submit tech support requests • ...

Aptia Customer Service Week! 2024-10-01

Aptia Customer Service Week! crossword puzzle
Across
  1. I can't get no...
  2. We bring__to complexity
  3. Bala Viswanathan
  4. Average of the call evaluation score.
  5. Rating that you receive from the caller.
  6. The time spent on a call
  7. Average of the time the caller is placed on...
  8. We think, act and feel like an...
  9. Ensuring the security of sensitive info
  10. Combination of hold time and ACW
  11. Daily Meeting
Down
  1. You must meet your
  2. A way we communicate
  3. Three Aptia values are specialist, responsive and...
  4. Case Categories
  5. Average of the time spent in after call work.
  6. A rating the caller provides of hoping they would refer someone to Aptia
  7. Sticking to your schedule
  8. One out of 3 LOB's
  9. Something everyone needs to use to find helpful info

20 Clues: Daily Meeting • Case Categories • Bala Viswanathan • I can't get no... • You must meet your • One out of 3 LOB's • A way we communicate • We bring__to complexity • The time spent on a call • Sticking to your schedule • Combination of hold time and ACW • We think, act and feel like an... • Average of the call evaluation score. • Ensuring the security of sensitive info • ...

Customer Service Week Crossword 2024-10-01

Customer Service Week Crossword crossword puzzle
Across
  1. Final US state added to the states the PURE writes policies for
  2. The state with the most PURE claims in 2024 as of September
  3. A digital platform that allows users to communicate with each other in real time through text
  4. Process for training new hires
  5. OKTA Tile where information on members and their policies can be found
  6. the act of practicing healthy habits on a daily basis to attain better physical and mental health outcomes
  7. The price of the insurance policy, or the amount of money owed for the policy's terms
  8. A legally binding document that modifies an insurance policy by adding, removing, or changing coverage
  9. Department responsible for tracking and recording financial transactions, generating invoices, and managing customer payments
  10. plain, basic, or uncomplicated in form, nature, or design; without much decoration or ornamentation
  11. The OKTA Tile used to submit tech support requests
  12. An intermediary who sells, solicits, or negotiates insurance on behalf of a client for compensation
  13. Program used by PURE adjusters investigate and note updates on open claims
  14. A game in which players mark off numbers on cards, hoping for 5 in a row
  15. Puro ________, our ERG that strives to foster a network of support for Hispanic/LatinX employees
  16. Line of business started using bottomry contracts, which allowed merchants to not pay back loans for shipments that were lost at sea
  17. Location of PURE’s official headquarters
  18. The capacity to gain an accurate and deep intuitive understanding of a person or thing
  19. PURE’s chat function is run by this application, supported by the Member Services Department
Down
  1. Amount a claim must reach before insurance will start issuing payments for coverage
  2. PURE _________, our ERG for remote employees
  3. PURE’s automotive total loss vendor
  4. PURE _______, our in-house brokers
  5. _____’s Mailbox
  6. Pebble Beach _____ Course where the PURE Open is held every year
  7. A formal request by a policyholder to an insurance company for coverage or compensation for a loss
  8. Document which lays out the coverages one may seek from their insurance company
  9. ____ Walker, PURE’s Canada claims expert
  10. Abbreviation at the start of every PURE Auto policy
  11. White Glove _______
  12. Program used to message, video chat, and hold meetings with other PURE employees
  13. Acronym for group that works to bring Engagement, Wellness, and BRAND to PURE employees
  14. PURE team that monitors any possibly catastrophic storms or wildfires that may affect the membership
  15. identification of someone or something or person from previous encounters or knowledge, often in a positive light
  16. ________ Team, a group of PURE employees formed in 2024 to bring eco-friendly practices to the PURE offices
  17. A form of appreciation you can show for your coworkers’ good work, sent via Workday
  18. Department that writes and binds policies with PURE members
  19. the ability to understand and share the feelings of another
  20. Abbreviation at the start of every Surplus policy number with PURE

39 Clues: _____’s Mailbox • White Glove _______ • Process for training new hires • PURE _______, our in-house brokers • PURE’s automotive total loss vendor • ____ Walker, PURE’s Canada claims expert • Location of PURE’s official headquarters • PURE _________, our ERG for remote employees • The OKTA Tile used to submit tech support requests • ...

All Customer Service Words 2020-11-16

All Customer Service Words crossword puzzle
Across
  1. how good a product is; how it will hold up through wear and tear
  2. Matching a practice in which a store promises to match another store's prices for certain products.
  3. An expression or feeling of disapproval or opposition; a reason for disagreeing.
  4. the physical building or property
  5. to act without thinking or without thinking very long
  6. cues Information that is spoken. Example: Hi, how are you?
  7. speaking quality that shows a similar sound that can be boring to hear
  8. the giving of something in return to solve a pervious problem
  9. Information that is presented through body language or hand gestures. Example: Wave, smile
  10. Objection Disagreements with the price of products.
  11. A return to the customer of part of the original payment for some service or merchandise; partial refund. After the purchase, the customer mails the receipt in and will at a later date, receive the refund.
  12. a possession to keep because it has value or is high priced
  13. a mental view of what happened
  14. to not mean something; not done on purpose
  15. a store which sells directly to customers
  16. to hold back on feelings and opinions
  17. products that are good only for a specified period of time and then spoil
  18. what is likely to happened
  19. People employed in an organization or engaged in an organized undertaking such as military service.
  20. A close and harmonious relationship in which the people or groups concerned understand each other's feelings or ideas and communicate well.
  21. slight difference
Down
  1. Sympathetic, honest. how to be when you apologize
  2. a product; something you can touch
  3. Staying calm when dealing with rude customers; how to deal with angry customers.
  4. Order a form filled out by someone who wants to order merchandise to be delivered to a store
  5. Act like an adult & professional in front of customers. how to act in uncomfortable situation
  6. Record a document of what a customer likes, dislikes, sizes, tastes, contacts that have been made by a sales associate, etc.
  7. Bitter indignation at having been treated unfairly. Customer may resent an employee who said they looked good but when they got home his/her spouse says “that looks terrible; its too tight. Who told you it looked good.”
  8. Slip a piece of paper that comes with a shipment and which is created by a vendor
  9. a person who uses products that are very new and for which most people don’t know about
  10. customer someone who visits a store over and over
  11. what a person thinks about something which may not be based on facts.
  12. market the most likely customers to buy a product or service
  13. facts, when talking about a warranty or return policy
  14. immediately
  15. sensitive a product whose sale depends on the price and price changes
  16. the standard used to measure the workmanship of one product against a similar product
  17. the amount/number
  18. change director to get around something
  19. what a person likes
  20. the giving to a sales associate another person’s name who might be interested in making a purchase
  21. a sales associate who sells a slightly higher item to a customer who originally wanted a lower priced item
  22. opinion, when talking about how customer looks in dress
  23. given by a manufacturer to assure the customer that the product being purchase will stand up to normal wear and tear for a given period of time.
  24. The person that he/she is married too.

45 Clues: immediately • the amount/number • slight difference • what a person likes • what is likely to happened • a mental view of what happened • the physical building or property • a product; something you can touch • to hold back on feelings and opinions • The person that he/she is married too. • change director to get around something • a store which sells directly to customers • ...

Customer Service Puzzle 3 2017-03-15

Customer Service Puzzle 3 crossword puzzle
Across
  1. _ _ _ _ _ Indicators
  2. Can be understood as, "Incompatible or opposing views"
  3. A statement showing an organization’s direction or focus that supports day-to-day interactions with customers… Defines an organization’s purpose or objectives and how it will attain them
  4. _____, Organizing, Leading, & Controlling
  5. – Power dictated by a title at work (e.g. General Manager)
  6. Where Justin did his Master's Degree abroad
  7. The _____ Effect explains the phenomenon that employees perform better when they feel singled out for attention or feel that management is concerned about their welfare
  8. This goes at the end of an email, contains your information, and signifies professionalism
  9. This is the name of the individual who founded POLC
  10. Power to give others what they want
  11. Power to force some one to action against their will
  12. These two letters are not IQ. It means empathy and emotional intelligence
  13. This statement Communicates an organization’s values and purpose and explains what the organization wants to be
Down
  1. Power due to ability / skill set
  2. _____ of truth
  3. _____Dissonance is a model we discussed during the motivation lecture.
  4. An _____ / Ten signifies you met all requirements of an assignment perfectly
  5. _____ Customer Service
  6. The contract for our course
  7. We discussed this alongside cross-cultural communication in a lecture that took place outside the classroom this quarter
  8. Within SMART, “If you can’t measure it, you can’t manage it.”
  9. How a Texan says hello
  10. _____ Factor
  11. Power derived from being what others want to be
  12. This is the name of the individual who founded Theory X and Y
  13. Conflict can occur between individuals, organizations, & _____

26 Clues: _____ Factor • _____ of truth • _ _ _ _ _ Indicators • _____ Customer Service • How a Texan says hello • The contract for our course • Power due to ability / skill set • Power to give others what they want • _____, Organizing, Leading, & Controlling • Where Justin did his Master's Degree abroad • Power derived from being what others want to be • ...

Patient Account Customer Service 2017-04-04

Patient Account Customer Service crossword puzzle
Across
  1. Ochsner's Billing Cycle.
  2. A 3rd party vendor that hosts payment plans with Ochsner.
  3. Contains all Metrics and QA information for one year.
  4. How long are Paper Financial Assistance Applictaions good for.
  5. Handles Attorney Calls.
  6. This text was created to help reduce typing
  7. You must change this before accepting a Chabert or St. Charles payment.
  8. 4 minutes is the department goal for this Metric.
  9. This form of payment is not accepted by Ochsner.
Down
  1. Max FPL to qualify for Financial Assistance.
  2. If you want to research a payment you should log on to
  3. To resolve a caller's concern during that call.
  4. What is the minimum balance that can be setup on a payment plan
  5. If a patient is not insured Ochsner will offer this discount.
  6. If a Rep need an adjustment applied it should be routed to this pool.
  7. The format used by Phoen Reps for documenatation
  8. Before speaking with a caller this must be correctly verified
  9. A method of communication between various departments at Ochsner.
  10. This payor is billed after the secondary payor has adjudicated
  11. An account that does not qualify for Financial Assistance
  12. This payor never pays as secondary
  13. If you aren't sure where to defer your CRM you should use your.

22 Clues: Handles Attorney Calls. • Ochsner's Billing Cycle. • This payor never pays as secondary • This text was created to help reduce typing • Max FPL to qualify for Financial Assistance. • To resolve a caller's concern during that call. • The format used by Phoen Reps for documenatation • This form of payment is not accepted by Ochsner. • ...

Customer Service Week Crossword 2017-09-28

Customer Service Week Crossword crossword puzzle
Across
  1. This tool is not only required, but will help you resolve issues
  2. If you lack this, your customer will too
  3. This will help you fully understand the issue
  4. "It was my goal to provide you with five _____ customer service"
  5. A tool that generates revenue while improving satisfaction
  6. This tool will help you help customers help themselves
  7. Customers can hear this in your voice
  8. We live by this credo
  9. Showing your willingness to accept the issue
  10. The company that works for you
  11. What you should do to the customer at the end of the call
Down
  1. This should never be over two minutes
  2. You build this with the customer throughout the call
  3. Something you do to narrow down the issue
  4. Something you always want to avoid, keeps things on track
  5. Allows for a easy, one call experience
  6. How you should always address your customer (when possible)
  7. This will help customers see that you understand their concern with their issue(s)
  8. Practicing this will help you help other people
  9. The way you talk to a customer; should always be upbeat

20 Clues: We live by this credo • The company that works for you • This should never be over two minutes • Customers can hear this in your voice • Allows for a easy, one call experience • If you lack this, your customer will too • Something you do to narrow down the issue • Showing your willingness to accept the issue • This will help you fully understand the issue • ...

Customer Service Week 2015 2015-10-07

Customer Service Week 2015 crossword puzzle
Across
  1. NOT AT WORK; GETTING PAID
  2. 2015 NL CENTRAL CHAMPIONS
  3. WORK DONE BY ONE PERSON OR GROUP THAT BENEFITS ANOTHER
  4. CLIENT SERVICES MANAGER
  5. THE ACT OF GIVING HOPE OR SUPPORT TO SOMEONE
  6. RECOGNIZE WITH GRATITUDE; BE GRATEFUL FOR
  7. EMDEON SOCIAL MEDIA
  8. LEND A HAND
  9. NEW ORIGINAL IDEAS; CREATIVE THINKING
  10. HIGH SPEED PRINTER
  11. EXPEDITED MAIL DELIVERY SERVICE
  12. INSERTER
Down
  1. GOOD-NATURED TOLERANCE OF DELAY OR INCOMPETENCE
  2. A RESOURCE TO HUMANS
  3. WHEN YOU'RE HAPPY YOU _______
  4. FUTURE EMDEON
  5. SOMEONE WHO PAYS FOR GOODS OR SERVICES
  6. PLATFORM PROCESS CLAIMS COMMUNICATIONS
  7. ON THE JOB LEARNING
  8. SISTER PRINT FACILITY

20 Clues: INSERTER • LEND A HAND • FUTURE EMDEON • HIGH SPEED PRINTER • ON THE JOB LEARNING • EMDEON SOCIAL MEDIA • A RESOURCE TO HUMANS • SISTER PRINT FACILITY • CLIENT SERVICES MANAGER • NOT AT WORK; GETTING PAID • 2015 NL CENTRAL CHAMPIONS • WHEN YOU'RE HAPPY YOU _______ • EXPEDITED MAIL DELIVERY SERVICE • NEW ORIGINAL IDEAS; CREATIVE THINKING • SOMEONE WHO PAYS FOR GOODS OR SERVICES • ...

Customer Service Specialist II 2023-10-17

Customer Service Specialist II crossword puzzle
Across
  1. For nonresidential properties, a one time 8% penalty will be assessed on the first of this month
  2. Found in the Tax Area & Exemptions panel on the property record, the _________(2 words) allows you to see the millage rate for a specific year
  3. PACS functionality that helps us collect taxes needed for a future bill. Includes Senior, Mobile Home, Business Personal Property, or Real Property
  4. What panel in PACS shows the payments made on a property?
  5. Property Assessment & Collection System, also know as ____
  6. The Payment source in PACS when payment is received up north at our payment processing center
  7. What panel in PACS shows the mailing address of the property owner?
  8. For nonresidential properties, a one time 3% penalty will be assessed on the first of this month
  9. According to WAC 458-61A-202(6)(f), a certified copy of ___________ (2 words) is required
  10. The name of our Point of Sale system
  11. What panel in PACS tells you the remaining balance of property taxes?
  12. Washington Administrative Code, also known as ______.
  13. We honor payments with a _______ on or before the due date, as an on-time payment.
  14. What tab in Teller do you post payments for a bill with a CI or CU number?
  15. The payment source in PACS when payment is received online or over the phone
Down
  1. The second half installment for property taxes is due by the end of this month
  2. These taxes are collected on sales of pull tabs, amusement games, etc.
  3. If claiming the gift WAC, 458-61A-201, this form is required. (2 words)
  4. When a taxpayer overpays their property taxes, they can expect a ______ in 3-4 weeks
  5. The ____ Excise Tax Rate is a graduated depending on the gross selling price; can be from 1.1% up to 3%
  6. The overall tax rate of a Tax Code Area
  7. This process begins when the oldest tax year owing for real property is three years past due
  8. Interest begins accruing on the first of this month, if taxes are unpaid - 0.75% for residential parcels with four or fewer units; 1% for all other real & personal property accounts
  9. The ____ Excise Tax Rate is 0.5% except Town of Yacolt which is 0.25%
  10. Real Property Excise Tax Affidavit, also known as _____
  11. The minimum first half installment for property taxes is due by the end of this month
  12. The abbreviation for "Overpayment Credits" is ___

27 Clues: The name of our Point of Sale system • The overall tax rate of a Tax Code Area • The abbreviation for "Overpayment Credits" is ___ • Washington Administrative Code, also known as ______. • Real Property Excise Tax Affidavit, also known as _____ • What panel in PACS shows the payments made on a property? • Property Assessment & Collection System, also know as ____ • ...

Spanish Customer Service 1 2023-12-15

Spanish Customer Service 1 crossword puzzle
Across
  1. (Warranty)
  2. (To buy)
  3. (Telephone support)
  4. frecuentes (Frequently asked questions - FAQ)
  5. (Email)
  6. (Out of stock)
  7. (Salesperson)
  8. (Exchange)
  9. (Business hours)
  10. (Inquiry)
  11. (Problem)
  12. (Order)
  13. (Cash)
  14. (Purchase)
  15. (Customer service)
  16. (Delivery)
Down
  1. (Return)
  2. (Catalog)
  3. (Satisfaction)
  4. (Claim)
  5. (Complaint)
  6. (Credit card)
  7. (Help)
  8. (Offer)
  9. (Solution)
  10. (To respond)
  11. (Sale)
  12. (Payment methods)
  13. (Receipt)
  14. (Customer)
  15. en línea (Online chat)
  16. (a return)
  17. (Promotion)
  18. (Discount)
  19. (Price)
  20. (To assist)

36 Clues: (Help) • (Sale) • (Cash) • (Claim) • (Offer) • (Email) • (Order) • (Price) • (Return) • (To buy) • (Catalog) • (Receipt) • (Inquiry) • (Problem) • (Warranty) • (Solution) • (Exchange) • (Customer) • (a return) • (Discount) • (Purchase) • (Delivery) • (Complaint) • (Promotion) • (To assist) • (To respond) • (Credit card) • (Salesperson) • (Satisfaction) • (Out of stock) • (Business hours) • (Payment methods) • (Customer service) • ...

Customer Service Week - Wednesday 2023-10-03

Customer Service Week - Wednesday crossword puzzle
Across
  1. Develop
  2. Embrace
  3. Awareness
  4. ProfessionalDevelopment
  5. Markerstudy
  6. Behaviours
  7. Webinar
  8. Academy
  9. Fun
  10. Research
Down
  1. Values-Based
  2. BrightSparks
  3. Transferable
  4. CustomerServiceWeek
  5. CustomerService
  6. Own
  7. Breakthrough
  8. Effort
  9. Teamwork
  10. Value
  11. Responsible
  12. FOCUS

22 Clues: Own • Fun • Value • FOCUS • Effort • Develop • Embrace • Webinar • Academy • Teamwork • Research • Awareness • Behaviours • Markerstudy • Responsible • Values-Based • BrightSparks • Transferable • Breakthrough • CustomerService • CustomerServiceWeek • ProfessionalDevelopment

Customer Service Week 2024 2024-10-03

Customer Service Week 2024 crossword puzzle
Across
  1. A group of people work together to successfully complete a task/project
  2. At a higher level
  3. An act of assistance
  4. Praise of someone for great work
  5. An exchange of information
  6. Attention to detail, taking caution
  7. Someone honest and having strong moral principles
  8. Taking it to the next level
  9. The practice of being held to a certain standard
  10. Valuing quality, skills, and showing appreciation
  11. Carry out a plan; accomplish
  12. A genuine care for the company you work for
  13. Understanding and sharing the feelings of another
Down
  1. Our company wouldn’t exist without these
  2. Servicing our customers with this
  3. Skills you obtain from experience, education
  4. Something critical needs higher attention
  5. Importance requiring swift action
  6. To be the first to do something
  7. To provide undivided attention to sound
  8. An approach taken to get ahead of an issue
  9. To participate, or become involved in
  10. Its often a virtue
  11. Our #1 priority
  12. A metric of service level

25 Clues: Our #1 priority • At a higher level • Its often a virtue • An act of assistance • A metric of service level • An exchange of information • Taking it to the next level • Carry out a plan; accomplish • To be the first to do something • Praise of someone for great work • Servicing our customers with this • Importance requiring swift action • Attention to detail, taking caution • ...

Customer Service Week 2017-09-27

Customer Service Week crossword puzzle
Across
  1. the people you serve each day
  2. with angry customers it's important to let them do this, _______.
  3. your most important communication tool when you're on the phone is _______.
  4. the annual celebration of the importance of customer service is __________. (3 words)
  5. the most important customer service skill is _______.
  6. treat each customer as if they're the _______ one you'll deal with that day
Down
  1. customer complaints should be seen as _______ to improve service.
  2. you start each call with a friendly ________.
  3. another word for internal customer is _______.
  4. taking personal responsibility for a customer's complaint is taking ________.
  5. a positive one will make your day better
  6. understanding and identifying with your customers' feelings is called _______.
  7. when speaking with customers you should vary the _______ of your voice.

13 Clues: the people you serve each day • a positive one will make your day better • you start each call with a friendly ________. • another word for internal customer is _______. • the most important customer service skill is _______. • customer complaints should be seen as _______ to improve service. • with angry customers it's important to let them do this, _______. • ...

CSC Manual 2021-05-27

CSC Manual crossword puzzle
Across
  1. a person appointed by court
  2. national provider information
  3. genetically handicapped persons program
  4. customer service representatives
  5. will be offered after every beneficiary call
  6. contacts related to status, overrides, rejects
  7. health access identification
  8. the action of process
  9. put off to later time
Down
  1. a feature available through web portal
  2. cover my meds
  3. national drug code
  4. voice interpreter network
  5. to identify nature of illness
  6. managed care plan
  7. refuse to give or grant
  8. customer service center
  9. protected health information
  10. interactive voice response
  11. special requirements for beneficiary

20 Clues: cover my meds • managed care plan • national drug code • the action of process • put off to later time • refuse to give or grant • customer service center • voice interpreter network • interactive voice response • a person appointed by court • health access identification • protected health information • to identify nature of illness • national provider information • ...

Training Fun 2023-10-28

Training Fun crossword puzzle
Across
  1. Type Of Service A Customer Must Have
  2. Work Order Scheduled For Missed Stops
  3. The operating system name
  4. Note used after making follow call to a prospect
  5. Type of Service In Jackson Twp
  6. Who gets emailed for damage complaints?
  7. Service Change Reason For new contracted customers
Down
  1. Canton Operations Company ID
  2. What a Potential Customer is called
  3. Holiday in May
  4. Code for Limited Service in Massillon City
  5. What code indicates the township or village of an account?
  6. Something Over Service Limit
  7. Where you can add routes to existing work orders

14 Clues: Holiday in May • The operating system name • Canton Operations Company ID • Something Over Service Limit • Type of Service In Jackson Twp • What a Potential Customer is called • Type Of Service A Customer Must Have • Work Order Scheduled For Missed Stops • Who gets emailed for damage complaints? • Code for Limited Service in Massillon City • ...

philosophy customer service 101 2012-09-07

philosophy customer service 101 crossword puzzle
Across
  1. jamals favorite 3-n-1. (two words)
  2. when people are in need you should offer them this. (three words)
  3. always_____ me tonight. (two words)
  4. and sheri's favorite scent. (two words)
  5. this is laona's favorite team.
  6. always strive to be this.
  7. philosophy's first fragrance.(two words)
  8. red carpet treatment(two words)
  9. philosophy's creator.
  10. it's time to eat____ (three words)
  11. always live in____. (two words)
  12. antioxidants help protect us from these. (two words)
  13. a man should always be this sharp.
  14. it's a multi-tasker (two words)
  15. a woman should never settle for this. (three words)
Down
  1. be a team player and try to____. (three words)
  2. tonita and martie enjoy doing this.
  3. philosophy's first 3-n-1. (two words)
  4. a scoop a day keeps the dermatologist away.
  5. they encourage us to believe in miracles.
  6. what ingredient boost collagen in deep fill fix.(two words)
  7. lewis is an aspiring_____.
  8. please don't do this.
  9. protect yourself with this because____. (four words)
  10. kris's favorite lotion. (two words)
  11. natalie is this (hint: it's also her favorite fragrance)
  12. a delicious am drink.
  13. nancy updates this. (two words)
  14. don't get caught _____. (threewords)
  15. judy is always doing this.
  16. speeds up cell renewal and regeneration.

31 Clues: please don't do this. • philosophy's creator. • a delicious am drink. • always strive to be this. • lewis is an aspiring_____. • judy is always doing this. • this is laona's favorite team. • red carpet treatment(two words) • nancy updates this. (two words) • always live in____. (two words) • it's a multi-tasker (two words) • jamals favorite 3-n-1. (two words) • ...

Customer Service Week 2014 2014-09-15

Customer Service Week 2014 crossword puzzle
Across
  1. distinguishing qualities
  2. a desire
  3. regular courses of procedures
  4. person or agency that sells
  5. people who represent a business
  6. a place that sells a service or product
  7. the state or fact of having a duty to deal with something
  8. to aquire
  9. people engaged in selling
  10. something wrong
  11. group of people working together
Down
  1. people who work for a business
  2. to aquire by payment
  3. people who keep coming back to your business
  4. prevailing tendencies
  5. necessity
  6. definite course of action
  7. condition of being honored
  8. state of being loyal
  9. what a business makes

20 Clues: a desire • necessity • to aquire • something wrong • to aquire by payment • state of being loyal • prevailing tendencies • what a business makes • distinguishing qualities • definite course of action • people engaged in selling • condition of being honored • person or agency that sells • regular courses of procedures • people who work for a business • people who represent a business • ...

customer service week puzzle 2021-09-29

customer service week puzzle crossword puzzle
Across
  1. where to find info about diagnostic tests
  2. Equine ______________ Anemia
  3. The Worst Veterinary Lab
  4. Following your schedule
  5. Board Certified,
  6. Piggy
  7. The main Customer Service Software
  8. No Test Marked
  9. an equine up to one year old
  10. DECALCIFICATION code
  11. Doggy
  12. Dispatch Manager for Florida
  13. One of the Mars 5 principles
Down
  1. specializes in the diagnosis an treatment of cancer.
  2. kidney Disease predictive AI medicine
  3. Antech's parent company
  4. Accounts with special handling
  5. Pet Cancer Specialty Biopsy Code
  6. A written message to our clients
  7. Kitty
  8. Bird
  9. Doctor of Veterinary Medicine
  10. Not CSLEADS
  11. President of Antech
  12. Anaplasma ___________________
  13. The Best Veterinary Lab
  14. heart of the phone system
  15. Symmetric dimethylarginine test
  16. Antech Imaging Services,

29 Clues: Bird • Kitty • Piggy • Doggy • Not CSLEADS • No Test Marked • Board Certified, • President of Antech • DECALCIFICATION code • Antech's parent company • Following your schedule • The Best Veterinary Lab • The Worst Veterinary Lab • Antech Imaging Services, • heart of the phone system • Equine ______________ Anemia • an equine up to one year old • Dispatch Manager for Florida • ...

customer service week puzzle 2021-09-29

customer service week puzzle crossword puzzle
Across
  1. The Best Veterinary Lab
  2. No Test Marked
  3. International Species Information System
  4. 17620 Mt ______________ St FV, CA
  5. Doggy
  6. Antech Imaging Services,
  7. Symmetric dimethylarginine test
  8. An equine up to one year old
  9. Equine ______________ Anemia
  10. Test to Detect Canine Vector-Borne Diseases
  11. Piggy
  12. "Better Diagnostics, Better _________"
  13. Int Med Consultant Liesl ___________
  14. Message to our clients
  15. Kitty
  16. Where to find info about diagnostic tests
  17. 1l
  18. Kidney Disease predictive AI medicine
  19. Heart of the phone system
Down
  1. Anaplasma ___________________
  2. Board Certified,
  3. Not CSLEADS
  4. Equine Consultant Amy ___________
  5. One of the Mars 5 principles
  6. Accounts with special handling
  7. State that prevents incoming calls
  8. Pet Cancer Specialty Biopsy Code
  9. ___________ Prior to Accession
  10. The Main Customer Service Software
  11. Dispatch Manager for Florida
  12. VP of Client Services
  13. Specializes in the diagnosis an treatment of cancer.
  14. President of Antech
  15. "A better world for ____________"
  16. Following your schedule
  17. Doctor of Veterinary Medicine
  18. Antech's parent company
  19. 1R
  20. DECALCIFICATION code
  21. _______________ Auto Antibody
  22. 1111 __________ Ave, NHP NY
  23. The Worst Veterinary Lab
  24. A type of electronic coggins
  25. Bird

44 Clues: 1R • 1l • Bird • Doggy • Piggy • Kitty • Not CSLEADS • No Test Marked • Board Certified, • President of Antech • DECALCIFICATION code • VP of Client Services • Message to our clients • The Best Veterinary Lab • Following your schedule • Antech's parent company • Antech Imaging Services, • The Worst Veterinary Lab • Heart of the phone system • 1111 __________ Ave, NHP NY • One of the Mars 5 principles • ...

Adorn Customer Service Week 2022-09-28

Adorn Customer Service Week crossword puzzle
Across
  1. RV for short
  2. 140 BUD (first name)
  3. Chairman of our Board (2 words)
  4. First name of the founder of Patrick Industries
  5. Class a motorhome with engine in the rear is a _____ (2 words)
  6. Latest Military Makeover family
  7. Patrick's Leadership Development Program
  8. Vehicle towed by a motorhome
  9. Adorn's biggest order month YTD
Down
  1. RV sofa that pulls out flat to create a bed
  2. Department's newest employee
  3. Inventor of the first motorhome
  4. Adorn founder (2 words)
  5. Forest River CEO (last name)
  6. Patrick VP of Design, Sarah _____
  7. Not AX
  8. Patrick is Better _____
  9. One of Patrick's four main markets
  10. Camping with more luxurious amenities
  11. Builder of the Pinnacle 5th wheel

20 Clues: Not AX • RV for short • 140 BUD (first name) • Adorn founder (2 words) • Patrick is Better _____ • Department's newest employee • Forest River CEO (last name) • Vehicle towed by a motorhome • Inventor of the first motorhome • Chairman of our Board (2 words) • Latest Military Makeover family • Adorn's biggest order month YTD • Patrick VP of Design, Sarah _____ • ...