customer service Crossword Puzzles
CUSTOMER SERVICE WEEK 2019-09-20
Across
- COOPERATIVE MANAGED CARE SEVICES
- TRICE JR CALL CENTER SUPERVISOR
- ALWAYS TAKE THE OPPORTUNTIY TO...
- CALL SERVICE REPRESENTATIVE
- THIRD PARTY LIABILITY
- TEAM LEAD
- PHARMACY BENEFIT MANAGER
- INDIANA HEALTH COVERAGE PROGRAMS
- ACTING BEFORE THINKING IS...
Down
- COMPANY NAME
- MANAGE CARE PROGRAMS
- RIGHT CHOICE PROGRAM
- CALL CENTER MANAGER
- CHIP PAYMENT LINE
- THINKING BEFORE ACTING IS...
- THINK BEFORE...
- CALL CENTER TRAINER
17 Clues: TEAM LEAD • COMPANY NAME • THINK BEFORE... • CHIP PAYMENT LINE • CALL CENTER MANAGER • CALL CENTER TRAINER • MANAGE CARE PROGRAMS • RIGHT CHOICE PROGRAM • THIRD PARTY LIABILITY • PHARMACY BENEFIT MANAGER • CALL SERVICE REPRESENTATIVE • THINKING BEFORE ACTING IS... • ACTING BEFORE THINKING IS... • TRICE JR CALL CENTER SUPERVISOR • COOPERATIVE MANAGED CARE SEVICES • ...
Customer Service Week 2020-09-18
Across
- lend a hand
- transmit information
- someone who pays for goods or services
- take one for the ____
- agency known to shoot for the stars
- scientific term for shooting stars
- Recognize with gratitude; be grateful for
- good-natured tolerance of delay or incompetence
Down
- act of giving hope or support to someone
- hear with intention
- the ____ before the storm
- the starts of the Stars and Stripes meaning
- A facial expression showing pleasure or amusement
- contentment
- Someone who has one first place in a competition
- closest star to the earth
- work done by one person or group that benefits others
17 Clues: lend a hand • contentment • hear with intention • transmit information • take one for the ____ • the ____ before the storm • closest star to the earth • scientific term for shooting stars • agency known to shoot for the stars • someone who pays for goods or services • act of giving hope or support to someone • Recognize with gratitude; be grateful for • ...
Customer Service Standards 2022-03-22
Across
- repetitive persistence will help most callers to regain this
- These are often viewed by the caller as indecision or incompetence on the part of the calltaker
- Callers expecting to be treated in a competent, professional, respectful manner and to have their incident taken seriously is address through the caltaker’s ________________
- in order to avoid having a caller hang up when placed on hold a call taker should do this (2 words)
- telling a caller that help is on the way and that someone will tell them what to do until help arrives is doing this (2 words)
- noncommittal reassurance (2 words)
- Often the calltaker’s ________ makes the difference between a positive and a negative experience with the entire emergency services system
- behaviors asking permission to give instructions is an example of this (2 words)
Down
- The calltaker avoids any statement that may create _____________ or unrealistic expectations for the caller
- this type of behavior may create feelings of anger, confusion, anxiety, or helplessness for the caller, patient, victim, or family
- the practice of providing confident, compassionate, and personalized care for callers, patients, and victims. (2 words)
- The calltaker’s tone and volume provide a degree of ______________ to callers that the emergency is being handled by a professional they can trust
- Calltakers must do this with the caller’s emotions while directing and encouraging the caller to help the patient or victim
- using the caller’s name or title whenever possible is a good example of this but Simply repeating a title or name without using other appropriate calming and/or communication techniques does not meet the minimum performance for this standard (2 words)
- Often after providing the address of the emergency, the phone number, and a brief description of what is happening callers will attempt to do this to the call
- using words and phrases consistent with professional, compassionate communication is a display of this
- request repeated verbatim + a reason for request (2 words)
- one way the attitude of the calltaker is conveyed (2 words)
18 Clues: noncommittal reassurance (2 words) • request repeated verbatim + a reason for request (2 words) • one way the attitude of the calltaker is conveyed (2 words) • repetitive persistence will help most callers to regain this • behaviors asking permission to give instructions is an example of this (2 words) • ...
Customer Service Review 2023-09-24
Across
- Free from observation
- Resource of economic value
- Confidentiality and Privacy allow the Bank to maintain _______ with our customers
- I can find answers to banking transactions in the _________ Manual
- Increase to the amount in a customer's account
- Keeping information to myself; not sharing it
- When you make a __________ into an account, that amount is added to the account total
- One of the 3C's that we see and work with each day
- Manage your ___________
Down
- A characteristic that means going with the flow
- Express ______________ daily!
- I'll contact my Branch ____________
- Helps you to understand a customer's issue
- The Board of ___________ protects shareholder intersts
- ___________ fees are a source of income for the Bank
- To do the right thing
- Our President & CEO, _________ Cashen
17 Clues: Free from observation • To do the right thing • Manage your ___________ • Resource of economic value • Express ______________ daily! • I'll contact my Branch ____________ • Our President & CEO, _________ Cashen • Helps you to understand a customer's issue • Keeping information to myself; not sharing it • Increase to the amount in a customer's account • ...
Customer Service Week 2022-09-06
Across
- Common term for a cabinet end panel in QLD
- Classic cabinet lock
- Term for the OHA range with the fold 40 system
- Range of Cabinets, Benchtops, Doors.
- Kitchens found at Mitre 10
- Brighten up your day
- Lever handles
- Name of the Hafele OHA mobile showroom
Down
- Manufacturer & Supplier based in Bad Essen Germany
- Now copied all over the world, Hafele invented this in 1983
- Best screw to hold a drawer runner
- Brand Ambassador
- Where Hafele Australia first called home
- place to keep your spice jars
- before SAP
- Location where you might find HNZ's head office
- Style of a hinge component
17 Clues: before SAP • Lever handles • Brand Ambassador • Classic cabinet lock • Brighten up your day • Kitchens found at Mitre 10 • Style of a hinge component • place to keep your spice jars • Best screw to hold a drawer runner • Range of Cabinets, Benchtops, Doors. • Name of the Hafele OHA mobile showroom • Where Hafele Australia first called home • Common term for a cabinet end panel in QLD • ...
ISO 14456:2015 Crossword Puzzle 2017-07-20
Across
- Invoice issued by a supplier to a customer in paper or electronic form, notifying charges due to be paid by the customer for products and services purchased, requested, acquired or used by the customer.
- Person or entity legally responsible for payment, or a consumer legally entitled to use the service provided by the supplier to the bill payer.
- Tariff or fee levied by a supplier for the provision of a product, service or transaction, or for a third party product or service.
- Expected and designed relationship in respect of prepayment meters, between energy or communication units consumed and payment made or debited.
- Good or service provided by the supplier.
- Summary of information provided by a supplier recording items of debit and credit between itself and a customer.
- Pricing offer resulting in a variation, in the customer’s favor, from a supplier’s tariff or fee.
- Pursued, unresolved customer billing complaint.
- Request to a supplier by a customer for information about charges or other content on the supplier’s bill, or about other aspects of the supplier’s billing service, relevant to that customer.
Down
- Billing-related feature, usually at no charge, which a customer can choose.
- Purchase of a code, key, dongle or dongle content required prior to service usage being made available.
- Fixed line and wireless telephony, including mobile and cell phones, satellite and cable television, and data services such as internet or multi-media entertainment.
- Supplier’s record of a customer’s bill and associated charges, and of billing arrangements with the customer for the service(s) required, including customer information to assist with customer enquiries and credit assessment and management.
- Individual member of the general public, purchasing or using goods, property or services, for private purposes.
- Fixed or variable charge permitting calculation of the price to be levied by a supplier for the provision of a product or service during the period used.
15 Clues: Good or service provided by the supplier. • Pursued, unresolved customer billing complaint. • Billing-related feature, usually at no charge, which a customer can choose. • Pricing offer resulting in a variation, in the customer’s favor, from a supplier’s tariff or fee. • ...
APGE Vocabulary 2021-07-19
Across
- When there is no energy going through the customers meter (No energy flow)
- TDSP has a pause on the meter due to Meter Tampering or Past due balance due to REP. Customer cannot switch to another REP until it is removed.
- If a customer expresses an inability to pay the account to avoid disconnection, they may qualify for this.
- Another REP switched an ESI ID from APG&E without customer approval and they would like to return to APG&E. (unauthorized switch)
- APG&E sends a transaction to turn off power for an existing customer.
- APG&E sends a transaction to turn off power at a current location and start service that a new location for an existing customer.
- ESI is gained without the customer approval or acknowledgement, (we got a customer in error because the wrong address was enrolled)
- Customer is disconnected from their service due to not paying.
Down
- applicant already has an active acct with another supplier in their name and elects to go to APG&E for electric service
- When the customer needs to start service within 48 hours.
- Helps the customer eliminate the charge required in order to start service.
- A fee applied to a meter that is under a valid contract and has cancelled service prior to completing the agreed term.
- In order the TDU to energize a new meter, the applicant will need to contact their city or County where the service address is located.
- Helps a customer make a payment at a later time.
- Refers to commercial accounts when the owner of a commercial account is attempting to change business ownership to someone else.
15 Clues: Helps a customer make a payment at a later time. • When the customer needs to start service within 48 hours. • Customer is disconnected from their service due to not paying. • APG&E sends a transaction to turn off power for an existing customer. • When there is no energy going through the customers meter (No energy flow) • ...
Principles of exceptional customer service 2023-10-20
Across
- Remaining calm and tolerant in challenging situations.
- Promptly addressing customer needs and concerns.
- Fully engaging in the conversation and understanding customer needs.
- Possessing a deep understanding of products, services, and policies.
- Expressing thanks and appreciation to customers.
- Effective exchange of information between customers and service providers.
- Being flexible and adjusting service to changing customer demands.
- Treating customers with courtesy and consideration.
- Understanding and sharing the feelings of customers.
Down
- Tailoring services to meet the unique needs of each customer.
- Finding solutions to customer issues or challenges.
- Paying close attention to customer preferences and requirements.
- Conducting oneself with competence, integrity, and courtesy.
- Efficiently allocating time to address customer needs.
- Delivering high-quality service consistently over time.
15 Clues: Promptly addressing customer needs and concerns. • Expressing thanks and appreciation to customers. • Finding solutions to customer issues or challenges. • Treating customers with courtesy and consideration. • Understanding and sharing the feelings of customers. • Remaining calm and tolerant in challenging situations. • ...
Provalus - Customer Service 2023-01-13
Across
- The best company to work for.
- Clear, concise and ________?
- This is essential to making sure you complete all assignments daily.
- Trying to understand the emotions of the caller.
- what type of questions allow you to gather more information?
- Collaborative program used to share files.
- Announced transfer.
- Unnanounced transfer.
Down
- The act of working together to achieve a common goal.
- Attention and reflection are examples of this.
- This person knows the most about a specific subject.
- Skills you teach yourself.
- This shows that your listening skills are underdeveloped.
- Skills that are taught in a classroom setting.
- The is noted on the ticket as the final fix.
- These devices connect to the computer through external ports.
- Provalus' messaging platform.
17 Clues: Announced transfer. • Unnanounced transfer. • Skills you teach yourself. • Clear, concise and ________? • The best company to work for. • Provalus' messaging platform. • Collaborative program used to share files. • The is noted on the ticket as the final fix. • Attention and reflection are examples of this. • Skills that are taught in a classroom setting. • ...
Customer Service Week 2017-10-03
Across
- closest star to earth
- scientific term for 'shooting stars'
- transmit information
- Recognize with gratitude; be grateful for
- contentment
- take one for the _____
- the stars of the stars and stripes meaning
- agency known to shoot for the stars
- lend a hand
- hear with intention
Down
- someone who has one first place in a competition
- the act of giving hope or support to someone
- someone who pays for goods or services
- good natured tolerance of delay or incompetence
- work done by a person or group that benefits another
- the ___ before the storm
- a facial expression characterized by turning up the corners of your mouth
17 Clues: contentment • lend a hand • hear with intention • transmit information • closest star to earth • take one for the _____ • the ___ before the storm • agency known to shoot for the stars • scientific term for 'shooting stars' • someone who pays for goods or services • Recognize with gratitude; be grateful for • the stars of the stars and stripes meaning • ...
Customer Service Facts 2024-03-07
Across
- What is our website?
- If we can't find the agreement in Tec, what do we search Zoho with?
- What do we call the limit of liability for the whole term?
- Who is CSR Lead?
- What should only be 2 minutes?
- How long is too long for VIN corrections?
- Which maintenance agreement program does not have a waiting period?
- What other than an invoice is needed for claim payment?
- What color should we be updating RepairPal claims?
Down
- Who is the Adjuster Lead?
- Who is CSR sup?
- What is the time frame where all claim are not eligible?
- Who is the adjuster sup?
- Where do customers send their documents for start mileage corrections?
- Instead of covered we say?
- What do we use to document our claims that we place in TecAssured?
- Where can you reach out to the adjusters, CSR team, leads, and Sups, and typically get answers within minutes?
17 Clues: Who is CSR sup? • Who is CSR Lead? • What is our website? • Who is the adjuster sup? • Who is the Adjuster Lead? • Instead of covered we say? • What should only be 2 minutes? • How long is too long for VIN corrections? • What color should we be updating RepairPal claims? • What other than an invoice is needed for claim payment? • ...
Customer Service Week 2023-09-26
Across
- A bill sent in the mail.
- Remote workers who answer calls.
- A prize or other mark of recognition given in honor of an achievement.
- A sign affixed to a vehicle displaying a series of letters or numbers indicating that the vehicle has been registered with the state.
- A polite expression used when acknowledging service, or compliment.
- A unique string of numbers, letters, and other characters that identify a specific financial account
- Recognition and enjoyment of the good qualities of someone or something.
Down
- Someone who has lost their temper and arrived at “the point of being uncooperative."
- The action or process of collecting someone or something
- Someone you work with.
- The toll highway that is operated in the Commonwealth of Pennsylvania in the United States.
- An office setup to handle a large volume of phone calls, especially for taking orders and providing customer service.
- A great deal of effort or endurance.
- The name of the program in which customers use to travel with a transponder.
- An individual who receives a service.
- An emotion when someone is satisfied with their service.
- A group of people who work together.
17 Clues: Someone you work with. • A bill sent in the mail. • Remote workers who answer calls. • A great deal of effort or endurance. • A group of people who work together. • An individual who receives a service. • The action or process of collecting someone or something • An emotion when someone is satisfied with their service. • ...
Customer Service Appreciation 2014-05-27
Across
- A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement
- Someone who has won first place in a competition
- The act of giving hope or support to someone
- Agency. known to shoot for the stars
- Transmit information
- The ____ before the storm
- Closest star to the Earth
Down
- Hear with intention
- Work done by one person or group that benefits another
- Recognize with gratitude; be grateful for
- The stars of the Stars and Stripes meaning
- Lend a hand
- Contentment
- Take one for the ____
- Good-natured tolerance of delay or incompetence
- Someone who pays for goods or services
- Scientific term for 'shooting stars'
17 Clues: Lend a hand • Contentment • Hear with intention • Transmit information • Take one for the ____ • The ____ before the storm • Closest star to the Earth • Agency. known to shoot for the stars • Scientific term for 'shooting stars' • Someone who pays for goods or services • Recognize with gratitude; be grateful for • The stars of the Stars and Stripes meaning • ...
Customer Service Crossword 2021-07-21
Across
- To not acknowledge what the caller says and request other information.
- A key skill for deescalating members, resolving difficult situations and creating a successful working environment.
- To be polite and use proper etiquette, professional throughout the call and maintain a proper and pleasant tone.
- Should be shown to every member and coworker.
- Sets the tone for the rest of the call and is the first impression the caller receives.
- Long stretch of silence without explaination or follow-up.
- Be mindful of this as it can negate polite language.
- To manage the call and keep it on track without being rude or interrupting the caller.
- Must be done with the member's account before denying a trip.
Down
- Someone on the phone who is upset or angry. They are often hostile, yelling and/or giving you a hard time.
- Prevents the caller from having to repeat themselves.
- DO educate member on only what they need to know in a clear way, DONT go beyond that simple explanation or place blame on the member.
- Enunciate, use polite language, avoid slang, use close ended questions.
- ________________ so that you will understand the problem, don't assume.
- Using words like please and thank you as well as not interrupting.
- To be done after a member expresses a need or makes a statement.
- to be done when appropriate.
17 Clues: to be done when appropriate. • Should be shown to every member and coworker. • Be mindful of this as it can negate polite language. • Prevents the caller from having to repeat themselves. • Long stretch of silence without explaination or follow-up. • Must be done with the member's account before denying a trip. • ...
Customer Service Week 2023-09-20
Across
- a baseball game has nine of these without ghoingh into over time
- another word for mound
- shot what you get if someone fouls you in basketball
- where the players sit at a baseball game
- basketball players play on this
- what you yell in golf to warn someone
- the person that blows the whistle
- a point scored in a soccer game
- where the pitcher stands
Down
- calls the strikes and balls in a baseball game
- a point scored in baseball
- the area around the pitchers mound
- what you score with in hockey
- circle where 3 point shots are made
- a game with a black and white ball
- kick in soccer one person kicks this
- a field goal is scored through this
17 Clues: another word for mound • where the pitcher stands • a point scored in baseball • what you score with in hockey • basketball players play on this • a point scored in a soccer game • the person that blows the whistle • the area around the pitchers mound • a game with a black and white ball • circle where 3 point shots are made • a field goal is scored through this • ...
Customer Service Week - Mind Bender 2022-09-12
Across
- Strong feeling when customers return.
- Get it ____ the first time.
- Polite expression of praise.
- Make sure you deliver _____ service.
- Violation of code of conduct.
- What information / By When / to whom.
- Close connection established with customer.
- Ability to understand feelings of customer.
Down
- Work towards improving customer ____.
- Expressing dissatisfaction.
- Go the extra ____ for your customers.
- It is important to ___ customer needs.
- List of points to be considered in a task.
- Know how to ___ customer service issues.
- Valuable indicator of customer happiness.
15 Clues: Expressing dissatisfaction. • Get it ____ the first time. • Polite expression of praise. • Violation of code of conduct. • Make sure you deliver _____ service. • Work towards improving customer ____. • Strong feeling when customers return. • Go the extra ____ for your customers. • What information / By When / to whom. • It is important to ___ customer needs. • ...
Chapters 5 & 6 2017-01-03
Across
- To build customer loyalty, businesses must continue to improve on their _____ mix and customer service.
- Many front-line customer service staff wear uniforms to appear smart and _____.
- A waiter with good product knowledge would be able to explain to customers how dishes are _____.
- Customers may become more interested in a product when salespersons tell customers about the _____ features and benefits of the product.
- A service _____ occurs when customers are not completely satisfied with the product or service rendered.
- With good product knowledge, a salesperson would be able to make a better sales _____.
- The final goal of every salesperson is to _____ the sale.
- There are three communication methods and they are verbal, _____ and non-verbal.
Down
- Service staff can approach customers by using the greeting approach, _____ approach and/or service approach.
- When listening to a customer, the salesperson can show that he/she is paying attention by _____ the customer's comments.
- If a business provides quality customer service, customers will have a positive _____ and they will choose to come back.
- Providing good after-sales service is one way businesses can be better than their _____.
- If the salesperson is unable to provide a solution to a customer's complaint, he/she should refer the customer to more _____ staff.
- A restaurant manager taking orders from a customer is an example of _____ communication.
- Examples of written business messages are memoranda, _____, letters and notices.
15 Clues: The final goal of every salesperson is to _____ the sale. • Many front-line customer service staff wear uniforms to appear smart and _____. • Examples of written business messages are memoranda, _____, letters and notices. • There are three communication methods and they are verbal, _____ and non-verbal. • ...
Cluster Puzzle 2025-05-13
Across
- – The taste of food.
- – The act of helping customers.
- – A list of food items available for customers to order.
- – A line of customers waiting for service.
- – System used to record customer orders and transactions.
- – What a customer places when requesting food or drink items.
- – A staff member who welcomes guests.
- – A meal package that includes a main item, side, and drink.
- – Customer comments or suggestions about their experience.
- – Discounts or promotions that attract customers.
- – A non-verbal way to personalize guest experience.
- – Practices that ensure cleanliness and safety in food prep.
Down
- – Common side dish served with burgers.
- – The customer’s perception of quality versus cost.
- – Standard clothing worn by employees.
- – Suggesting a larger size or additional item to increase order value.
- – A key measure of how fast orders are fulfilled.
- – A loyal customer who comes back often.
- – The person who takes payment and processes orders.
- – Transaction where a customer buys a product or service.
20 Clues: – The taste of food. • – The act of helping customers. • – A staff member who welcomes guests. • – Standard clothing worn by employees. • – Common side dish served with burgers. • – A loyal customer who comes back often. • – A line of customers waiting for service. • – A key measure of how fast orders are fulfilled. • – Discounts or promotions that attract customers. • ...
Insurance Operations Customer Service Week 2025 2025-10-06
Across
- The week we celebrate service excellence. (abbreviated)
- Talent is the 4th one of these at Lincoln. (2 words)
- A customer's first impression often comes from this.
- The last name of the Insurance Operations leader who sent the CSW kick-off email.
- One of the words that describes how we treat our customers.
- Customers value their one of these often as much as our products.
- The best Customer Service representatives are great at this type of communication.
- Being honest and open means you are being this.
- Lincoln Financial Field is home to this NFL team.
- A promise to fix a problem or meet a need.
- The page where you can read about our customer wins and service stories.
Down
- A positive attitude can turn a negative one of these into a positive one.
- A Lincoln Financial value that means doing the right thing.
- Lincoln Financial's headquarters are in this city.
- The opposite of reactive service.
- How Lincoln feels about its Insurance Operations team.
- A "golden rule" of customer service is to treat others with this.
- A fun nickname for Lincoln Financial's namesake. (2 words)
- The first name of Lincoln Financial's CEO.
- A customer service value that means doing what you say.
- The ability to understand and share the feelings of another.
- The first name of the US President who our company name is based on.
- The activities of the week will be shared within Microsoft _____.
- YOU are the ____ of Lincoln.
- The token of appreciation you received during Customer Service Week was from what company?
25 Clues: YOU are the ____ of Lincoln. • The opposite of reactive service. • The first name of Lincoln Financial's CEO. • A promise to fix a problem or meet a need. • Being honest and open means you are being this. • Lincoln Financial Field is home to this NFL team. • Lincoln Financial's headquarters are in this city. • Talent is the 4th one of these at Lincoln. (2 words) • ...
Customer Service Crossword Challenge 2024-10-04
Across
- Customers' opinions on services
- Fulfillment of customer expectations
- Building confidence in customer relationships
- Finding solutions to customer problems
- Assisting customers with their inquiries
- Interacting positively with customers
- To answer customer queries promptly
Down
- Being dependable in service delivery
- Sharing information effectively with customers
- Polite behavior towards others
- A friendly expression to greet customers
- Working together to achieve customer goals
- Paying attention to customer needs
- Maintaining a high standard in service
- Providing assistance to those in need
15 Clues: Polite behavior towards others • Customers' opinions on services • Paying attention to customer needs • To answer customer queries promptly • Being dependable in service delivery • Fulfillment of customer expectations • Providing assistance to those in need • Interacting positively with customers • Finding solutions to customer problems • ...
service marketing 2025-03-04
Across
- Behavior – What is the study of how consumers behave in service environments?
- – What is an intangible activity or benefit provided to customers?
- – What type of service is provided through technology without direct human involvement?
- – What strategy focuses on offering personalized service experiences?
- – What determines the level of customer satisfaction with a service experience?
- – What promotional strategy encourages existing customers to bring new customers?
- – What term describes the practice of retaining customers over time?
- Model – What framework identifies the gap between expected and perceived service quality?
- Service – What term describes the additional benefits that enhance a core service?
- – What term refers to extra services that make the main offering more attractive?
Down
- – What term describes the overall customer experience during service delivery?
- – What is the pricing strategy where customers pay in advance, such as for gym memberships?
- – What is the strategy used to recover from service failures?
- – What refers to the physical elements of a service, such as brochures or facilities?
- – What is the process of creating, communicating, and delivering value to customers?
- – What term refers to ensuring service meets promised standards consistently?
- – What term is used for dealing with customer complaints effectively?
- – What is the final step in service delivery where feedback is collected?
- Evidence – What refers to the visible part of a service that customers interact with?
- – Which element of the service marketing mix focuses on hiring and training employees?
20 Clues: – What is the strategy used to recover from service failures? • – What is an intangible activity or benefit provided to customers? • – What term describes the practice of retaining customers over time? • – What strategy focuses on offering personalized service experiences? • – What term is used for dealing with customer complaints effectively? • ...
CX Crossword - by Matchboard 2023-03-18
Across
- A customer who gives an NPS rating 0-6.
- A technology used to automate customer service.
- Expression of customer or employee opinions.
- Acronym for the customer satisfaction metric.
- What happens when a customer/subscriber stops doing business with a company.
- Popular metric for customer advocacy.
- A valued call centre agent skill when dealt with vulnerable customers.
- A strategy incorporating game-play, such as contests or leaderboards, to enhance customer or employee engagement.
Down
- The strategy of outsourcing work overseas.
- A visual representation of a customer’s end-to-end experience with a product or service.
- Familiarising a new customer with your business or product/service.
- The process of a business and its customers coming together to produce a mutually valued outcome.
- A strategy to ensure consistent strategy across all channels of service.
- The tailoring of an experience to an individual customer’s needs.
14 Clues: Popular metric for customer advocacy. • A customer who gives an NPS rating 0-6. • The strategy of outsourcing work overseas. • Expression of customer or employee opinions. • Acronym for the customer satisfaction metric. • A technology used to automate customer service. • The tailoring of an experience to an individual customer’s needs. • ...
Mission: Exceptional Service 2025-09-04
Across
- What service aims to achieve
- Understanding and sharing a customer’s feelings
- What exceptional service builds with customers
- Politeness and respect toward customers
- Acting quickly to a customer’s needs
- Working together to provide great service
- Valuable input from customers to improve service
Down
- Rules or guidelines followed in customer service
- Anticipating issues before they happen
- Key skill for keeping customers informed
- To successfully settle a customer’s issue
- The #1 skill of a great customer service representative
- Assistance provided to customers
- A positive approach that shapes the customer experience
14 Clues: What service aims to achieve • Assistance provided to customers • Acting quickly to a customer’s needs • Anticipating issues before they happen • Politeness and respect toward customers • Key skill for keeping customers informed • To successfully settle a customer’s issue • Working together to provide great service • What exceptional service builds with customers • ...
Only Incredible Customer Representative Knows!! 2021-03-22
Across
- transaction in which no physical goods are transferred from the seller to buyer.
- perhaps the most prominent role of customer service agent
- this is when customers become extension of your sales force
- customer support is one of those jobs where you're never done.
- somewhat related to impulse shoppers but less likely to make purchases.
- Providing a quality product or service
- also known as CX
Down
- when customer first become aware of your brand
- make up the bedrock of any business
- the item offered for sale
- someone who is sociable and great at forming relationship with other people.
- the emotional type of customer
- seeking best deal, period and most likely wont be swayed by upselling techniques
- the voice of the customer in your company
- a customer who's motto is "let's do it right now"
- someone who buys goods or services
16 Clues: also known as CX • the item offered for sale • the emotional type of customer • someone who buys goods or services • make up the bedrock of any business • Providing a quality product or service • the voice of the customer in your company • when customer first become aware of your brand • a customer who's motto is "let's do it right now" • ...
Customer Service Awareness Programme - Topic 1 and 2 2015-10-15
Across
- External Customers – are the people who make ___ day possible.
- Our __________ from various departments are also our customers.
- ________ can results is lost sales as customers might go to competitors.
- Employees appearance, uniforms, and work areas on-site are examples of ________.
- Service Excellence can help us _______ ourselves from competitors.
- Responsiveness is willingness to help customer's_______.
- Taking care of the internal customer puts the external customer contact person in the position to _____.
- Customer satisfaction contributes to customer ___________.
- Our Company's ______is to bring you "Peace of Mind"
Down
- Our motto is "It's beyond just ________"
- Internal Customers – are specific people and __________ who play a role in helping you to serve external customers.
- Our Vision is to always be the best customer service provider both at home and ______
- Assurance is when an issue arises, you give ________ to your customers by assuring them that you will look into their case urgently.
- The Japanese has a way is showing ______ in their gratitude and apology to their customers.
- _____ is the ability to provide what was promised, dependably and accurately.
- Good customer service provides an ____________ that meets customer expectations.
- Empathy is the art of understanding and __________ a customer’s feelings and needs, before finding a solution that meets them.
- By _______ TSI’s promise, vision and motto in our work attitude we can achieve service excellence.
18 Clues: Our motto is "It's beyond just ________" • Our Company's ______is to bring you "Peace of Mind" • Responsiveness is willingness to help customer's_______. • Customer satisfaction contributes to customer ___________. • External Customers – are the people who make ___ day possible. • Our __________ from various departments are also our customers. • ...
Module 4 Crossword Puzzle 2023-10-30
Across
- The Service Order Report should be run _______ per day.
- An _______ return, is a return sent back without an RMA number.
- MSL and ______ parts cannot be returned if the packaging is open.
- If a customer reports a phone issue you should notify your manager ____________.
- The Service order report is found on the _________.
- Returns over $1000 require_______ approval.
- The PO number on a correction number is the ___ PO number as the original invoice.
- ________ errors are always returned regardless of the dollar amount.
- Terms for a shortage correction order over $100 are ______ due.
Down
- RMA stands for Return _______ Authorization
- Terms for customer error correction orders over $100 are at _________.
- Mouser's standard return policy parts can be returned within 30 ______.
- A _____ order should be entered anytime a correction order is processed.
- Shipping charges are waived on correction orders for Mouser and _______ errors.
- Most orders over 100_______ do not need to be returned.
- ______ Shortage occurs when pieces from a multi piece part are missing
- When a customer requests to reroute a package, you should document the details in a service ________.
- The ____ number comes from the Service Order.
- ______ order issues are documented in a Service Order.
- A customer has 30 days to return parts after an RMA is issued, after that the RMA is _____________.
20 Clues: RMA stands for Return _______ Authorization • Returns over $1000 require_______ approval. • The ____ number comes from the Service Order. • The Service order report is found on the _________. • ______ order issues are documented in a Service Order. • The Service Order Report should be run _______ per day. • Most orders over 100_______ do not need to be returned. • ...
Chapter 5 Test Entrepreneurship 2023-02-22
Across
- distinctive aspects, qualities, or characteristics of a product or service
- A unfinished version of the product or service that can be used for testing
- Means by which a product or service is delivered
- Process testing a business concept; allowing the entrepreneur to decide whether a new business concept has potential
- Things that promote the value of a product or service to the customer
- Declaration of specific aspirations of a company, major goals
- Declaration of the scope and purpose of a company
- A person that receives funds from something
- Those most likely to buy the product or service
Down
- Means of delivering directly to the customer
- Distribution channel through which a product or service flows from the producer to the customer
- Means of delivering indirectly to the customer
- Clear and concise description of a business opportunity
- Document describing a new business and a strategy to launch the business
- Description of how entrepreneurs plan to make money with their business concepts
- Organization of individuals and businesses in a specific industry
- Matrix outlining your competitors
- Fed. agency that provides services to small businesses and new entrepreneurs
- Brief recounting of the key points contained in a business plan
- A group of businesses with a common goal/agenda
20 Clues: Matrix outlining your competitors • A person that receives funds from something • Means of delivering directly to the customer • Means of delivering indirectly to the customer • A group of businesses with a common goal/agenda • Those most likely to buy the product or service • Means by which a product or service is delivered • ...
Marketing terms 2025-12-05
Across
- the Product – Explain product benefits
- Method – Acknowledge then offset
- – Reasons not buying
- Method – Objection becomes benefit
- – Match customer needs
- Method – Correct wrong objection
- Needs – Identify customer wants
- Method – Offer alternative product
- the Sale – Customer agrees purchase
- Approach – Welcome the customer
Down
- Analysis Sheet – Objection response guide
- – Restate in words
- Building – Maintain customer connection
- Objections – Resolve customer hesitation
- Method – Answer with question
- Ended Questions – Require detailed response
- – Avoiding the salesperson
- Approach – Ask offering help
- Method – Use customer testimonial
- Selling – Offer additional items
20 Clues: – Restate in words • – Reasons not buying • – Match customer needs • – Avoiding the salesperson • Approach – Ask offering help • Method – Answer with question • Needs – Identify customer wants • Approach – Welcome the customer • Method – Acknowledge then offset • Method – Correct wrong objection • Selling – Offer additional items • Method – Use customer testimonial • ...
Unit 211 2025-11-23
Across
- Body .................... is a way staff members can make a good impression.
- Staff performance, Avoid losing customers, Improve quality, Rectify the matter. These are ways the organisation acknowledge a ....................
- Foreign .................... Speaker - Slow and clear speaking, use of gestures.
- Prices, Value for money, Location, Reputation, Availability of facilities, Status. These are all considerations of customers before ....................
- .................... of staff is what customers look for to raise service standards.
- Quality of .................... is what customers look for to raise .................... standards.
- Possibilities of .................... could be a good benefit from customer service for staff members.
- Provision of service, Suitable complaints procedure and Ethical standards is also what .................... look for to raise service standards.
- .................... of service is a cause for complaint.
- .................... is what customers look for to raise service standards.
- Being helpful and .................... can make a good impression for staff members.
- Service or product .................... is a cause for complaint.
- It's .................... to sell is a pro of having loyal customers.
- .................... Impaired - Speak slowly and make sure to face them so they can read your lips.
- Repeat .................... is a positive of having loyal customers.
- Product .................... is a cause for complaint.
- Acknowledge, Apologise, Prompt attention to the situation, Investigate, Identify the problems. These are all ways of .................... with a complaint.
- .................... Impaired - Keep the customer informed on what you're doing.
- Customer .................... is a good customer service benefit of staff members.
- Questioning, Clarifying, Showing products, Restating what they have said, Summarising are all ways staff can confirm .................... of what customers want.
- .................... - Speak clearly, open questions to establish needs and closed questions to confirm.
Down
- .................... targets is a good customer service benefit of staff members.
- Sales being increased and motivated staff are both benefits of increasing product knowledge for the ....................
- Having more .................... is a benefit of increasing product knowledge.
- Satisfaction of customer, Individual requirements are met, Brand loyalty is maintained, Reptation and standards are maintained. These are have you meet customers .................... importance.
- Motivation is a good customer service benefit of .................... members.
- Matching .................... to customers is a benefit for staff on increasing product knowledge.
- Increased sales which means more .................... is a benefit for staff on increasing product knowledge.
- Friends .................... is a positive to having loyal customers.
- P.................... presentation can make a good impression for staff members.
- Pricing - .................... is a cause for complaint.
- Cleanliness of .................... is a cause for complaint.
- Meeting set .................... is a benefit of staff increasing product knowledge.
- Listening to them, being professional, forming a relationship with them, exceeding expectations, Ensuring they leave satisfied. These are how to .................... loyal customers.
- .................... of staff is a cause for complaint.
- Increasing product knowledge for staff could be good .....................
- Being .................... about products or service can set a good staff impression.
- .................... Customer - Someone who is employed by the organisation – for example, colleagues from other departments.
- .................... Impaired - Address the person in the wheelchair, achieve eye contact level – sit/bend
39 Clues: Product .................... is a cause for complaint. • .................... of staff is a cause for complaint. • Pricing - .................... is a cause for complaint. • .................... of service is a cause for complaint. • Cleanliness of .................... is a cause for complaint. • Service or product .................... is a cause for complaint. • ...
Customer 2024-08-20
Across
- Empowering employees to be customer service heroes.
- A tool to gauge customer sentiment and preferences.
- Whose iconic tech brand is synonymous with innovation and customer experience?
- The cornerstone of exceptional customer service.
- The skill of maintaining long-term customer relationships.
- The skill of anticipating and addressing customer issues proactively.
- A tech wizard whose iconic brand is synonymous with innovation and customer experience.
- This Bollywood underdog story celebrates a sales champion.
Down
- The emotional connection forged between a brand and its customers.
- This book is a blueprint for creating insanely great customer experiences.
- This visionary entrepreneur transformed online retail.
- This online retail giant is obsessed with customer satisfaction.
- This Indian conglomerate is renowned for its customer-centric philosophy.
- The ability to deeply understand customer needs and wants.
- A numerical measure of customer loyalty and advocacy.
- The ultimate goal of every business: is to evoke this feeling in customers.
- This entertainment giant prioritizes magical experiences for its customers.
17 Clues: The cornerstone of exceptional customer service. • Empowering employees to be customer service heroes. • A tool to gauge customer sentiment and preferences. • A numerical measure of customer loyalty and advocacy. • This visionary entrepreneur transformed online retail. • The ability to deeply understand customer needs and wants. • ...
Customer obession 2024-08-20
Across
- The skill of anticipating and addressing customer issues proactively.
- Whose iconic tech brand is synonymous with innovation and customer experience?
- Empowering employees to be customer service heroes.
- Jobs A tech wizard whose iconic brand is synonymous with innovation and customer experience.
- The cornerstone of exceptional customer service.
Down
- The ability to deeply understand customer needs and wants.
- This online retail giant is obsessed with customer satisfaction.
- This entertainment giant prioritizes magical experiences for its customers.
- A numerical measure of customer loyalty and advocacy.
- The ultimate goal of every business: is to evoke this feeling in customers.
- The skill of maintaining long-term customer relationships.
- Singh This Bollywood underdog story celebrates a sales champion.
- Our Guest This book is a blueprint for creating insanely great customer experiences.
- The emotional connection forged between a brand and its customers.
- Bezos This visionary entrepreneur transformed online retail.
- A tool to gauge customer sentiment and preferences.
- This Indian conglomerate is renowned for its customer-centric philosophy.
17 Clues: The cornerstone of exceptional customer service. • Empowering employees to be customer service heroes. • A tool to gauge customer sentiment and preferences. • A numerical measure of customer loyalty and advocacy. • The ability to deeply understand customer needs and wants. • The skill of maintaining long-term customer relationships. • ...
Service 2.0 (2) 2015-06-14
Across
- TELUS Vision:We will differentiate ourselves in the Consumer market by excelling at _______ customer intimacy and making it easy to do business with us.
- TELUS/CE will differentiate itself in the consumer market by _________ at creating customer intimacy and making it easy to do business with us.
- Service 2.0 agents are given select cases to work on. Where do they find them?
- A service 2.0 agent has ________ responsibility for customer outcomes.
- Service 2.0 is waiting for _____ to join the team!
- Where can you find Barrie service 2.0 agent Schedules?
- example, if an agent is away, the customer will have the choice to watt for them, communicate through ________, leave a voice mail or be supported by your extended team of 200 people.
Down
- Carley Brandon is working on developing the PPO's for service 2.0, what else is she working on?
- In April of 2015 our _________ language team members came on board.
- Service 2.0 Description:Transform our service model to focus on _________outcomes rather than individual transactions.
- What "wave" will be approaching Barrie later this year?
- Service 2.0 Objectives:Increase L2R by providing a __________ client experience and decreasing customer effort, while reducing the cost structure to support our clients
- Agents who support Service 2.0 can receive support from DNA through ______.
- When making a courtesy call in Service 2.0 what memo code do you use in SD if the call has been completed?
- Customers are given a choice on how to communicate with us in ways that meet their needs.
15 Clues: Service 2.0 is waiting for _____ to join the team! • Where can you find Barrie service 2.0 agent Schedules? • What "wave" will be approaching Barrie later this year? • In April of 2015 our _________ language team members came on board. • A service 2.0 agent has ________ responsibility for customer outcomes. • ...
Customer service Crossword 2022-09-26
Across
- Something that is needed if there's a chip
- You need to be_____ with a customer
- Something that is needed if the windscreen is cracked
- This is used to book customers in
- Sometimes a customer needs this carrying out
- When the customer isn't happy with the service we raise____
- You sometimes need to show the customer____
- centre, A place where we carry out customers needs
Down
- When the customer is pleased with the service they give us____
- We have to remain____ throughout the call
- something we wear on a call
- Something you offer to a customer
- listening, This is used to show the customer you're interested in helping them
- Something we use to answer customers
- blades, Sometimes have this offer for customers
15 Clues: something we wear on a call • This is used to book customers in • Something you offer to a customer • You need to be_____ with a customer • Something we use to answer customers • We have to remain____ throughout the call • Something that is needed if there's a chip • You sometimes need to show the customer____ • Sometimes a customer needs this carrying out • ...
Customer Service Week 2023-10-03
Across
- Recovery Sling
- Lafayette Shipper
- Double Braid Polyester
- Ferndale Shipper
- Lifting Sling
- Spain Plant
- Washington Plant
- Double Braid Nylon
Down
- Louisiana Plant
- Our Service Program
- Chafe
- 12 Strand HMPE
- Customer Service Week Month
- Strongest name in Rope
- Soft Shackle
- Scheduler
16 Clues: Chafe • Scheduler • Spain Plant • Soft Shackle • Lifting Sling • Recovery Sling • 12 Strand HMPE • Louisiana Plant • Ferndale Shipper • Washington Plant • Lafayette Shipper • Double Braid Nylon • Our Service Program • Strongest name in Rope • Double Braid Polyester • Customer Service Week Month
Coats Customer Service 2023-09-29
Across
- Dispatches are created in _______.
- Serial numbers can be found on a white label under the _______?
- _______ orders are created for equipment and parts request.
- Tax exempt mean customers do not pay ______.
- What machines can identify the amount of tread left on a tire?
- What type of equipment do we still service but no longer sell?
- _____ is our main equipment color.
- _______ are what we offer as promotions on equipment.
Down
- ______ are created for service request.
- Balancers use what to balance the tire?
- What is our newest product line of equipment called?
- Every machines comes with a _________ unless it is a baseline machine not sold as a combo.
- What type of machine removes the tire from the rim?
- _______ are created for customer rebilling of corrected information.
- ______ _______ is our previous company name.
- _______ is the system used to enter equipment orders.
16 Clues: Dispatches are created in _______. • _____ is our main equipment color. • ______ are created for service request. • Balancers use what to balance the tire? • Tax exempt mean customers do not pay ______. • ______ _______ is our previous company name. • What type of machine removes the tire from the rim? • What is our newest product line of equipment called? • ...
Good Customer Service 2014-02-02
Across
- you must make the customer feel
- to a specific group of customers
- offer this if you dont have a specific item in stock
- unhappy customer will tell...
- happy customer will tell one of these
- the customer complains we must....
- your ears to understand the customers needs
Down
- must be this way for customers to tell you that they have a problem
- a customer comes back more than once
- a dispute to please both the customer and the business
- type of customers you sell your product to
- are the staff customers
- must have this to sell your product
- make these if you cant keep them
- well you have performed
- you must feel when dealing with customers
16 Clues: are the staff customers • well you have performed • unhappy customer will tell... • you must make the customer feel • to a specific group of customers • make these if you cant keep them • the customer complains we must.... • must have this to sell your product • a customer comes back more than once • happy customer will tell one of these • ...
Customer Service & FoH 2025-07-04
Across
- the people who support our business by buying our product
- what we want to give our customers so they feel they are getting more than what they paid
- the warm feeling we want our customers to have when they arrive
- the way the customer feels based on the service we deliver
- negative feedback
- the technique used to encourage more sales
- an offer we run for a limited time
Down
- the feel and mood of the seating area
- friendly facial expression which we should have for customers
- ....of service - how fast we serve our customers
- responses needed to improve our service or product
- customers who always come back to our Brand
- your response of sorry for poor service
- the list of food and drink items we sell
- the system we use to record sales
- the place where customers place their orders
16 Clues: negative feedback • the system we use to record sales • an offer we run for a limited time • the feel and mood of the seating area • your response of sorry for poor service • the list of food and drink items we sell • the technique used to encourage more sales • customers who always come back to our Brand • the place where customers place their orders • ...
Customer Service Week 2021-09-29
Across
- If a customer wants to stop receiving Push Notifications they need to do this
- The street where our call center is located
- An active member with ≥ 2 billing cycles is known as this type of customer
- Opt-out requests go to this department
- The month that Customer Service Appreciation week falls in
- He is the senior director of the San Diego call center
- Average number of calls needed per hour
Down
- To receive a call, you should use this status
- What the "B" stands for in BLU
- The newest brand to be added to the PeopleConnect family
- You use this resource to find verbatims and chat templates
- They are the reason for our jobs
- Type of fraud where caller knows the person who created the account
- We send our chats through this system
- Rather than logging into a customer's account we use this to help with searches
- A SD Assistant Manager
16 Clues: A SD Assistant Manager • What the "B" stands for in BLU • They are the reason for our jobs • We send our chats through this system • Opt-out requests go to this department • Average number of calls needed per hour • The street where our call center is located • To receive a call, you should use this status • He is the senior director of the San Diego call center • ...
Customer Service Week 2025-10-07
Across
- The possibility of loss or damage.
- The act of solving a customer's issue.
- An entry recording an amount.
- Information from customers used to improve service.
- Trust allowing one party to provide resources to another party.
- A contract of insurance.
- A loan secured by real property.
- A financial Institution.
- Assistance provided to customers.
Down
- The cost of borrowing money or the earnings of savings.
- A person who helps others with financial advice.
- Duration period of a loan or policy.
- Request for payment under an insurance policy.
- Understanding and sharing the feelings of customers.
- Money lent to a borrower with interest.
- The extent of protection provided by an insurance policy.
- Assistance provided to customers.
17 Clues: A contract of insurance. • A financial Institution. • An entry recording an amount. • A loan secured by real property. • Assistance provided to customers. • Assistance provided to customers. • The possibility of loss or damage. • Duration period of a loan or policy. • The act of solving a customer's issue. • Money lent to a borrower with interest. • ...
crossword 2025-12-03
Across
- factory
- business
- superstore
- customer
- scam
- partnership
Down
- stores
- manager
- market
- solepropietorship
- franchise
- manifacturing
- service
13 Clues: scam • stores • market • manager • factory • service • business • customer • franchise • superstore • partnership • manifacturing • solepropietorship
ATS Raving Fans 2020-03-17
Across
- Site of the original ATS store location.
- The A in ATS originally stood for this.
- What does the R stand for in KFR?
- Train people well enough so they can leave, treat them well enough so they don't want to
- Think Different
- The name of Keith Moore's Turtle.
- The purpose of a business is to create a customer who creates customers.
- I find that the harder I work, the more luck I seem to have
- There is no substitute
- Your most unhappy customers are your greatest source of learning
- This percent of customers believe that companies need to provide a more consistent customer service experience.
- Keith Moore's other name for Randy Kimbrough.
- Memorable customer service requires for you to be This by truly observing and listening to your customers.
- Another name of a nonsellable item
- This company helped pave the way for Ats by founding the business model for for-profit thrift stores
- The University where Ken Sobaski received his MBA.
- This attitude sees the good, rather than the negative
- Doing This to customers allows you the power to control the situation, but without taking power away from the customers.
- The customer's perception is your reality.
- Connecting People
- The way to get started is to quit talking and begin doing
- Here is a simple but powerful rule, always give people more than what they expect to get.
- Impossible is nothing
- This percent of Americans use customer service as a factor in deciding whether or not to do business with a company.
- If this was crawling on your shirt, would you flick it off or let it crawl.
Down
- Increasing customer retention rates by just this percent can increase profits by between 25% and 95%.
- These statements are a way to clarify existing information in a subtle way in order to not hurt a customers feelings
- Think Big
- This percent of Americans switched companies last year due to poor customer service.
- The awards given out by ATS each for length of employment.
- The ATS location that has our longest tenured employee.
- 3 S's in Shopping ATS: Savings, Selection, This
- If you really want a booming business, you have to create raving fans
- There is only one boss, The customer.
- This training was introduced in 2016 to help manage ATS employees.
- Your Vision, Our Future
- This percent of customers say that valuing their time is the most important thing a company can do when providing customer service.
- Excellent customer service almost always starts with This.
- The first online onboarding system used by ATS.
- This percent of customers are likely to make repeat purchases with companies who off excellent customer service.
- This software was used for a number of years for ATS accounting.
- Being This helps you to figure out what a customer wants, and how to provide them with a competent service-rather than rushing them out the door.
- Where Shopping is a Pleasure
- Accellerating Growth, Inspiring This.
- The company 2 of our 3 Regional managers came from.
- Reduce, Reuse, Recycle, This.
- Site of the proposed newest ATS location.
- This first, then validate the problem
- The percent of wishes that involve Disney.
- Companies that invest in customer experience also observe an improvement in employee engagement by this percent.
50 Clues: Think Big • Think Different • Connecting People • Impossible is nothing • There is no substitute • Your Vision, Our Future • Where Shopping is a Pleasure • Reduce, Reuse, Recycle, This. • What does the R stand for in KFR? • The name of Keith Moore's Turtle. • Another name of a nonsellable item • There is only one boss, The customer. • Accellerating Growth, Inspiring This. • ...
ATS Raving Fans 2020-03-17
Across
- Site of the original ATS store location.
- The A in ATS originally stood for this.
- What does the R stand for in KFR?
- Train people well enough so they can leave, treat them well enough so they don't want to
- Think Different
- The name of Keith Moore's Turtle.
- The purpose of a business is to create a customer who creates customers.
- I find that the harder I work, the more luck I seem to have
- There is no substitute
- Your most unhappy customers are your greatest source of learning
- This percent of customers believe that companies need to provide a more consistent customer service experience.
- Keith Moore's other name for Randy Kimbrough.
- Memorable customer service requires for you to be This by truly observing and listening to your customers.
- Another name of a nonsellable item
- This company helped pave the way for Ats by founding the business model for for-profit thrift stores
- The University where Ken Sobaski received his MBA.
- This attitude sees the good, rather than the negative
- Doing This to customers allows you the power to control the situation, but without taking power away from the customers.
- The customer's perception is your reality.
- Connecting People
- The way to get started is to quit talking and begin doing
- Here is a simple but powerful rule, always give people more than what they expect to get.
- Impossible is nothing
- This percent of Americans use customer service as a factor in deciding whether or not to do business with a company.
- If this was crawling on your shirt, would you flick it off or let it crawl.
Down
- Increasing customer retention rates by just this percent can increase profits by between 25% and 95%.
- These statements are a way to clarify existing information in a subtle way in order to not hurt a customers feelings
- Think Big
- This percent of Americans switched companies last year due to poor customer service.
- The awards given out by ATS each for length of employment.
- The ATS location that has our longest tenured employee.
- 3 S's in Shopping ATS: Savings, Selection, This
- If you really want a booming business, you have to create raving fans
- There is only one boss, The customer.
- This training was introduced in 2016 to help manage ATS employees.
- Your Vision, Our Future
- This percent of customers say that valuing their time is the most important thing a company can do when providing customer service.
- Excellent customer service almost always starts with This.
- The first online onboarding system used by ATS.
- This percent of customers are likely to make repeat purchases with companies who off excellent customer service.
- This software was used for a number of years for ATS accounting.
- Being This helps you to figure out what a customer wants, and how to provide them with a competent service-rather than rushing them out the door.
- Where Shopping is a Pleasure
- Accellerating Growth, Inspiring This.
- The company 2 of our 3 Regional managers came from.
- Reduce, Reuse, Recycle, This.
- Site of the proposed newest ATS location.
- This first, then validate the problem
- The percent of wishes that involve Disney.
- Companies that invest in customer experience also observe an improvement in employee engagement by this percent.
50 Clues: Think Big • Think Different • Connecting People • Impossible is nothing • There is no substitute • Your Vision, Our Future • Where Shopping is a Pleasure • Reduce, Reuse, Recycle, This. • What does the R stand for in KFR? • The name of Keith Moore's Turtle. • Another name of a nonsellable item • There is only one boss, The customer. • Accellerating Growth, Inspiring This. • ...
Repair Terms & Acronyms 2014-06-25
Across
- Customer Induced Damage
- On site Exchange
- Returned Materials Authorization
- Liquid Crystal Module
- Process of maintaining or repairing a device either aesthetically or mechanically
- Band of material that surrounds the perimeter of the phone
- Liquid Crystal Display
- North America Region
- Hold For Quote
- Return unrepaired
- Prepaid label sent to a customer to collect their defective unit
- Customer Called In
- Authorized Service Provider
- Hold for Engineering
- out of warranty
- Touch Panel
Down
- Credit Card
- Dead on Arrival
- End Of Life
- Hold For Material
- Mail in repair Program
- Global Warranty Support
- No Fault Found
- Customer service engineer
- When a customer has not paid for repair and subsequently relinquishes ownership of the device to the manufacturer
- In warranty
- Hold For Customer
- Main Board
- Reverse Logistics
- Portable Product Services (US ASP)
- Customer
- Advanced Exchange
- Proof of Purchase
- FutureTel (Canadian ASP)
34 Clues: Customer • Main Board • Credit Card • End Of Life • In warranty • Touch Panel • No Fault Found • Hold For Quote • Dead on Arrival • out of warranty • On site Exchange • Hold For Material • Hold For Customer • Return unrepaired • Reverse Logistics • Advanced Exchange • Proof of Purchase • Customer Called In • North America Region • Hold for Engineering • Liquid Crystal Module • Mail in repair Program • ...
Service marketing crossword 2025-04-01
Across
- Actions taken to resolve a service failure and retain customers. (9 Letters)
- The 7th “P” in services marketing, focusing on the service environment. (15 Letters)
- The part of service delivery visible to customers. (10 Letters)
- A service marketing strategy focused on maintaining customer relationships. (9 Letters)
- A promotional strategy relying on customers recommending services. (13 Letters)
- A situation where service quality does not meet customer expectations. (3 Letters)
- The concept describing the inability to separate production and consumption. (13 Letters)
- The characteristic of services meaning they cannot be stored or inventoried. (14 Letters)
Down
- A strategy where employees are treated as customers. (16 Letters)
- A critical moment where customers judge service quality. (13 Letters)
- When a customer is satisfied beyond their expectations. (8 Letters)
- The difference between expected and perceived service. (7 Letters)
- Long-term strategy to build and maintain profitable customer relationships. (13 Letters)
- Consistency in delivering promised services accurately. (11 Letters)
- A model that helps visualize all steps in service delivery. (9 Letters)
15 Clues: The part of service delivery visible to customers. (10 Letters) • A strategy where employees are treated as customers. (16 Letters) • The difference between expected and perceived service. (7 Letters) • When a customer is satisfied beyond their expectations. (8 Letters) • Consistency in delivering promised services accurately. (11 Letters) • ...
Customer Service Week 2022-09-30
Across
- Raspunsul corect in Customer Service
- Trasatura esentiala cand vorbim cu clientii
- Cel care semneaza contractul
- Nu suntem "distrasi" de ea si se intampla toata saptamana in B2B Customer Service
- nu e esenta dar e...
- Nu ne dorim sa se intample dar o inregistram clientilor cand ne suna
- Indicator care masoara cat de multumiti sunt clientii
- Grup de oameni care lucreaza impreuna
Down
- Dupa ce primesti un contract
- Dupa ce tragi linie
- Prima linie in Customer Service
- Florile nu ar putea trai fara ea
- Exersezi si inveti
- Portocala
- combustibil pentru a incepe ziua
- Nu se vede cand vorbim cu clientii dar se simte
16 Clues: Portocala • Exersezi si inveti • Dupa ce tragi linie • nu e esenta dar e... • Dupa ce primesti un contract • Cel care semneaza contractul • Prima linie in Customer Service • Florile nu ar putea trai fara ea • combustibil pentru a incepe ziua • Raspunsul corect in Customer Service • Grup de oameni care lucreaza impreuna • Trasatura esentiala cand vorbim cu clientii • ...
CUSTOMER SERVICE CHALLENGE 2021-11-30
Across
- Where to find any purchased warranties/insurance on cass
- A letter from a state dmv/tag agency requesting a title for registration.
- Fees that are not able to be waived
- Amount customer is responsible for during insurance claim.
- Where new reps dispatch their cases
- Questions to understand reason for call
- Example: "I can help you with that"
- Type of insurance included in Lease and NY accounts
Down
- The type of interest loan for Retail Accounts
- Daily interest charge
- Where we process debit card transactions
- Payments required to be eligible to request ext/def
- Where we process ach transactions
- Document needed to obtain Lease title
- Where we log allegations of deceptive, unfair or abusive practices
- Balance on loan that is not interest
16 Clues: Daily interest charge • Where we process ach transactions • Fees that are not able to be waived • Where new reps dispatch their cases • Example: "I can help you with that" • Balance on loan that is not interest • Document needed to obtain Lease title • Questions to understand reason for call • Where we process debit card transactions • ...
Customer Service Week 2024-09-17
Across
- Making sure the customer is happy with the resolution
- Being accessible to customer needs
- Acknowledging issues before they become a problem
- Being able to truly listen to customers
- The ability to understand the customer's perspective
- What's for lunch tomorrow?
- What was served for breakfast yesterday?
- Being able to hear customers and respond appropriately
Down
- Communicating clearly with customers, especially if there are any service issues
- Who was the Regional winner of last years Unsurpassed Customer Service Award?
- providing more than what was initially promised to a customer.
- The act of suggesting someone for a award
- This weeks first day activity
- A feeling or expression of admiration, approval, or gratitude.
- Being patient is important for helping customers work through issues
- be better than
16 Clues: be better than • What's for lunch tomorrow? • This weeks first day activity • Being accessible to customer needs • Being able to truly listen to customers • What was served for breakfast yesterday? • The act of suggesting someone for a award • Acknowledging issues before they become a problem • The ability to understand the customer's perspective • ...
T&T unit 1 1.6 2025-09-23
Across
- a small group of people discussing or being interviewed about different opinions
- the amount of money a travel and tourism organisation gains by providing products and services to external customers. Turnover is different from profit, which is the money made after paying costs and taxes. Turnover is also known as total sales or total revenue
- an ongoing performance management dialogue between a staff member and supervisor or manager. Appraisal dialogues review and try to improve how well staff members deliver customer service
- analysing the customer service provided by an organisation so as to identify possible improvements to the organisation’s customer service delivery
- grades or marks awarded to travel and tourism providers, for example, an accommodation or restaurant star-rating system awarded by national or local tourism organisation. Previous visitors to tourism providers can also informally ‘rate’ their experience through social media or travel review websites such as TripAdvisor
- a person’s surroundings at work
- expected levels of customer service quality
- a market researcher acting as a customer. Mystery shoppers observe, experience and report customer service
Down
- reviewing and improving how well staff members deliver customer service
- growing and progressing personally and at work. Travel and tourism organisations manage staff and provide training to encourage staff to develop as people and to be better at carrying out duties
- feeling fulfilled by carrying out a work role
- is external customers returning to visit or use a travel and tourism organisation again. Satisfied customers returning to travel and tourism organisations bring repeat business. Repeat business is an important source of income for travel and tourism organisations
- investigating and gathering information about customer needs, wants and demand for travel and tourism products and services
- a person within a travel and tourism organisation who receives customer service from the organisation
- a market research technique. Customers answer pre-set questions. Customer responses are used to analyse customer needs, wants and demand for travel and tourism products and services
15 Clues: a person’s surroundings at work • expected levels of customer service quality • feeling fulfilled by carrying out a work role • reviewing and improving how well staff members deliver customer service • a small group of people discussing or being interviewed about different opinions • ...
RiO Week 2017-07-09
Across
- A ________ is a tool that allows instituitions to moderate risk, but also continuously deliver products and services despite disruption.
- ITIL talks about three types of service providers for providing IT service to the customer. They are internal, external and __________
- Organizations are embracing _________ to accelerate software delivery and increase collaboration amongst development, assurance, and operations teams.
- IT _________ are responsible for the smooth functioning of the infrastructure that support application deployment to internal and external customers
- The _______ ransomware attack was a May 2017 worldwide cyberattack which targeted computers running the Microsoft Windows operating system.
- ___________, integrity and availability is a model designed to guide policies for information security within the orgaization.
- _________ customer support is about identifying and resolving customer issues before they become problems
- _________ clearly defines the service delivery expectation.
- We, at TCS, as well as our customers, have a zero-tolerance policy towards _______ lapses.
Down
- A ________ is anyone who pays the Service Provider for the service rendered
- The RiO initiative team in collaboration with the _________ team brings to you the RiO Week in TCS
- A ________ service is a service that must be there for any value to be delivered
- In DELETE/UPDATE queries _________ should be totally avoided as it can produce junk results
- ________ planning is the maximum amount or number that can be received or contained.
- Digital ___________ Services, a set of newly launched Service Practices in emerging high growth areas.
- ________ Level Management is the process that forms the link between the IT orgaization and customers.
- ________ is a collaborative learning platform on the cloud that powers improved learning outcomes.
- A weakness which allows an attacker to reduce a system's information assurance
- RiO is an execution ____________ to enable availability of service 24 X 7 for our customers
- Rigor in Operations(RiO) = Discipline in Execution + Pursuit of _____________
20 Clues: _________ clearly defines the service delivery expectation. • A ________ is anyone who pays the Service Provider for the service rendered • Rigor in Operations(RiO) = Discipline in Execution + Pursuit of _____________ • A weakness which allows an attacker to reduce a system's information assurance • ...
Good Customer Service 2014-02-02
Across
- unhappy customer will tell...
- your ears to understand the customers needs
- a customer comes back more than once
- to a specific group of customers
- make these if you cant keep them
- well you have performed
Down
- must be this way for customers to tell you that they have a problem
- type of customers you sell your product to
- a dispute to please both the customer and the business
- you must make the customer feel
- offer this if you dont have a specific item in stock
- the customer complains we must....
- must have this to sell your product
- are the staff customers
- you must feel
- happy customer will tell one of these
16 Clues: you must feel • are the staff customers • well you have performed • unhappy customer will tell... • you must make the customer feel • to a specific group of customers • make these if you cant keep them • the customer complains we must.... • must have this to sell your product • a customer comes back more than once • happy customer will tell one of these • ...
Trails Customer Service 2019-09-06
Across
- Who we transfer pool group inquiry calls to
- An important speech skill
- What we must establish to provide accurate pricing information
- We cannot process these over the phone
- One of the strongest skills in our customer service toolbelt
- Who we transfer party and room rental calls to
- Always a positive
- Our first impression
Down
- A critical skill in customer service
- We can help a customer navigate this process online
- The sport for which we reserve time and space
- Who we transfer league inquiry calls to
- Who we transfer cultural arts inquiries to
- The attitude we bring to every call
- What we provide to every caller upon answering the phone
- Good manners, especially applying to speaking on the phone
16 Clues: Always a positive • Our first impression • An important speech skill • The attitude we bring to every call • A critical skill in customer service • We cannot process these over the phone • Who we transfer league inquiry calls to • Who we transfer cultural arts inquiries to • Who we transfer pool group inquiry calls to • The sport for which we reserve time and space • ...
Operational Metrics Chapter Review #2 2019-02-12
Across
- unique route through a service system
- work activity that limits the throughput of the entire process
- moving process capabilities from a domestic location to another country
- a set of tasks an individual performs
- a design layout based on self-contained groups of equipment
- all value added activities
- provides the behavioral setting where service encounters take place
- a fraction of time an individual or workstation is busy over the long run
- a measure of the contribution margin required to deliver a good or service as growth and volume increase
- time interval between successive outputs coming off the assembly line
Down
- a system that produces goods in advance of customer demand
- a type of integration that refers to acquiring capabilities toward suppliers
- probability that a manufactured good performs its intended function
- quality function deployment
- organization in several countries to minimize costs
- strategy for learning about customer wants, needs, and behaviors
- improving productivity and safety by improving work spaces
- goods or services with no customer options
- any service problem a customer has
- law that computes resource utilization
20 Clues: all value added activities • quality function deployment • any service problem a customer has • unique route through a service system • a set of tasks an individual performs • law that computes resource utilization • goods or services with no customer options • organization in several countries to minimize costs • a system that produces goods in advance of customer demand • ...
Entrepreneurship test Chapter 5 2022-02-07
Across
- things that promote or enhance the value of a product or a service to the customer
- the means by which a product or service is delivered to the customer
- the means of delivering a service or product directly to the customer, such as via a Web site
- a declaration of the specific aspirations of a company, the major goals for which it will strive
- a brief recounting of the key points contained in a business plan
- a description of how entrepreneurs plan to make money with their business concepts
- clear and precise description of a business opportunity
- a working model used by entrepreneurs to determine what it takes to develop their products or services
Down
- a tool for organizing important information about a business venture’s competition
- end users of the service, also called the consumer
- the process that tests a business concept;
- distinctive aspects, qualities, or characteristics of a product or service
- the distribution channel through which a product or service flows from the producer to the customer
- the means of delivering a service or product indirectly to the customer, such as through a wholesaler
- distinctive aspects, qualities, or characteristics of a product or service
- a group of businesses with a common interest
- a document that describes a new business and a strategy to launch that business
- the federal agency that provides services to small businesses and new entrepreneurs, including counseling, publications, and financial aid
- people most likely to buy a business’s products and services
19 Clues: the process that tests a business concept; • a group of businesses with a common interest • end users of the service, also called the consumer • clear and precise description of a business opportunity • people most likely to buy a business’s products and services • a brief recounting of the key points contained in a business plan • ...
Selling in Marketing 2024-05-02
Across
- Includes information about the target market with regard to the age, income level, ethnic background, occupation, attitudes, lifestyle, or geographic residence
- the search for new customers, and a prospect is a potential new sales lead/customer
- process of locating as many potential customers as possible without checking leads beforehand.
- conscious logical reasons for a purchase, dependability, time, monetary savings, quality, service
- Advantages or personal satisfaction a customer will get from the good or service, translating consumer benefits from the physical and extended physical attributes of a product
- intangible attributes related to the selling of a product (brand, customer service, warranties, etc.)
Down
- feelings associated with a product or service, social approval , fear, power, love, prestige
- noting the function of a product feature and explaining how it benefits a customer.
- a customer loyalty to a company, trust and confidence
- salespeople usually make an appointment prior to making a sales call.
- the attributes to a product that help explain its construction
- most obviously, people buy products for multiple reasons and can include all the above motives
- names of other people who might be interested in a product/service
- relationship between customer and company/client
- the salesperson simply welcomes the customer to the store
15 Clues: relationship between customer and company/client • a customer loyalty to a company, trust and confidence • the salesperson simply welcomes the customer to the store • the attributes to a product that help explain its construction • names of other people who might be interested in a product/service • ...
Customer Service 2018-08-14
Across
- Ee needs to miss time from work for a family member
- Ee is going to be missing time to own illness
- Missing a 2 weeks to care for a Family member
- Ability to really listen to customers needs and provide them with great service
- You should always be ________ the employee for calling.
- Ee was injured on the job
Down
- The ability to understands and share the feelings of another
- Need to take an absence for an illness for 8 hours
- You will use this every day
- You should all ways have a
10 Clues: Ee was injured on the job • You should all ways have a • You will use this every day • Ee is going to be missing time to own illness • Missing a 2 weeks to care for a Family member • Need to take an absence for an illness for 8 hours • Ee needs to miss time from work for a family member • You should always be ________ the employee for calling. • ...
Customer Service 2022-07-25
Across
- exchange information
- We must aim to get customer right ____time
- the people we are here to serve
- Assistance or support for customers
- A customer who wants immediate action wont like this
Down
- you do this with your ears to find out what customers want
- Try to give customer more than one option to ____from
- the opposite of rigid
- Be Concerned about the customer
- how we want our customer to feel after our service
10 Clues: exchange information • the opposite of rigid • the people we are here to serve • Be Concerned about the customer • Assistance or support for customers • We must aim to get customer right ____time • how we want our customer to feel after our service • A customer who wants immediate action wont like this • Try to give customer more than one option to ____from • ...
CUSTOMER SERVICE 2022-11-10
Across
- the position or purpose in a situation, organization, society, or relationship
- characterized by speech; sometimes used in combination
- I will _____ to talk to him
- You have to take a ____ test
Down
- Something that you have to do because it is part of your job
- using sign language,body movements, facial expressions, gestures,
- The internet was down because of a fault in the local _______ connection.
- “A building or room where people perform their jobs, or these places generally”
- The accountant assistant sent the report to the CEO
- Students move ______ within the campus
10 Clues: I will _____ to talk to him • You have to take a ____ test • Students move ______ within the campus • The accountant assistant sent the report to the CEO • characterized by speech; sometimes used in combination • Something that you have to do because it is part of your job • using sign language,body movements, facial expressions, gestures, • ...
customer service 2022-10-18
Across
- how the staff need talk
- the... of a product
- a company user these to sell a product
- what a product needs to earn profit
- the customer needs to ... on a service
- something that staff would need to know
Down
- info the staff would need to know...
- the behavior of staff towards customers
- a company needs a...
- ... of a product
10 Clues: ... of a product • the... of a product • a company needs a... • how the staff need talk • what a product needs to earn profit • info the staff would need to know... • a company user these to sell a product • the customer needs to ... on a service • the behavior of staff towards customers • something that staff would need to know
customer service 2023-10-24
Across
- the degree of excellence
- a person who purchases goods and services for personal use
- a substance that is manufactured or refined for sale
- the fact or condition of being regarded or treated as more important
Down
- a person's devotion or sentiment of attachment to a particular object
- greet customers with this before, during and after
- importance self worth
- of the highest quality
- the action of helping or doing work for someone
- doing well and are successful
10 Clues: importance self worth • of the highest quality • the degree of excellence • doing well and are successful • the action of helping or doing work for someone • greet customers with this before, during and after • a substance that is manufactured or refined for sale • a person who purchases goods and services for personal use • ...
Customer service 2020-11-25
Across
- Who buy products
- Better communication between workers
- How happy workers are
- Customers returning
- Asking customers about products
Down
- Two factor theory
- Customers are pleased with products
- Five hierarchy levels
- Customers who don't like the service
- Positive image
10 Clues: Positive image • Who buy products • Two factor theory • Customers returning • Five hierarchy levels • How happy workers are • Asking customers about products • Customers are pleased with products • Customers who don't like the service • Better communication between workers
customer service 2024-03-13
Across
- projekt graficzny
- bezpośtednio
- w związku z
- szablony
- chwileczkę
Down
- wizytówki
- linia zajęta
- poczekać
- numer wewnętrzny
- pilne
10 Clues: pilne • poczekać • szablony • wizytówki • chwileczkę • w związku z • linia zajęta • bezpośtednio • numer wewnętrzny • projekt graficzny
Customer Service 2022-12-05
Across
- First word of the Band name in 2003 movie that stared Jamie Lee Curtis and Lindsay Lohan. This word will lead you to an OTC item you need to sell.
- There are 5 of these in the Alphabet. Can you find a pt who's last name begins with one
- Academy award winning actress that played in movie about Philadelphia sports team and also a character that Jose's cat is named after. Find a pt who's name starts with her first name letter.
- The atomic number of Arsenic will show you the orders you need
Down
- Gorham Building in New York's Address will lead you to the minutes you need to be in the queue
- This months birthstone is multi colored and composed of silica.
- PT from the state where George Washington Carver was born
- MED that shares the nick name of a basketball playing Golden Retriever from a 1997 Movie
- Famous band that has hits like "Always" and "All the Small Things" will show you the min # you need to get in OTC
- # of colors in a rainbow will show you your decline call max
10 Clues: PT from the state where George Washington Carver was born • # of colors in a rainbow will show you your decline call max • The atomic number of Arsenic will show you the orders you need • This months birthstone is multi colored and composed of silica. • There are 5 of these in the Alphabet. Can you find a pt who's last name begins with one • ...
Customer service 2023-04-11
Across
- level agreement a contract that defines the level of service that a customer can expect from a company
- comments or suggestions provided by a customer to a company about their products or services
- feeling content or pleased with a product or service
- finding a solution to a customer's problem
- understanding and sharing a customer's feelings
Down
- when a customer's issue is elevated to a higher level of management for resolution
- an expression of dissatisfaction
- center a place where telephone calls are handled, typically used for customer service
- ticket a record of a customer's support request, usually created by a company's support team
- money given back to a customer for a returned item
10 Clues: an expression of dissatisfaction • finding a solution to a customer's problem • understanding and sharing a customer's feelings • money given back to a customer for a returned item • feeling content or pleased with a product or service • when a customer's issue is elevated to a higher level of management for resolution • ...
March Madness week 1 2016-02-29
Across
- 26. How many TVs can the premium service support?
- 28. How many media servers come with the Premium service?
- 11. NFL network is available starting at this core TV plan and above in Durham
- 29. Oxygen and NFL Network are available starting on which Dish package?
- 9. Customers setting up this TV service with a 1 year ppp DO qualify for the Amazon Prime offer
- 7. A customer has had the FrontierTV Offer over 12 months and decides to upgrade within the first 12 months. Will their promotional rate be- removed, continue or restart?
- 17. A customer in an FTTH serviced location is having voice issues Who places the TT- IHD, FSC, CSR?
- customer has had the FrontierTV Offer for 6 months and decides to upgrade within the first 12 months. Will their promo? Will their promotional rate be- removed, continue or restart?
- 20. Customers should be encouraged to take this additional TV service feature, to provide the most benefits possible
- a FrontierTV customer is watching the same show on 3 TV's how many streams are they using?
Down
- 25. How many IP clients/ STBs can the Premium service support?
- the 3rd generation of this HDDVR allows you to record up to 16 shows at once
- 22. We offer how many levels of DVR service with our Fios TV?
- is marketed under this name in Durham, NC
- the quality of service(QoS) this service receives in a triple play for a FrontierTV customer is given top priority, over video.
- 23. Which of these does not allow recording of programs on multiple TVs? Enhanced, standard premium, multi-room?
- the maximum streams allowed through FrontierTV.
- Name of our HDDVR service that can record up to 12 shows at once.
18 Clues: is marketed under this name in Durham, NC • the maximum streams allowed through FrontierTV. • 26. How many TVs can the premium service support? • 28. How many media servers come with the Premium service? • 22. We offer how many levels of DVR service with our Fios TV? • 25. How many IP clients/ STBs can the Premium service support? • ...
Customer Service 2023-02-23
Across
- A customer comes to the counter or drive thru
- It's part of your uniform
- A table is dirty
- The customer is always right
- A customer has a lot of drinks
- A customer is eating in their car
Down
- A kid can't reach the table
- You see a customer is low on their drink
- A kid is in the dining room or backseat
- When a customer is talking to you
10 Clues: A table is dirty • It's part of your uniform • A kid can't reach the table • The customer is always right • A customer has a lot of drinks • When a customer is talking to you • A customer is eating in their car • A kid is in the dining room or backseat • You see a customer is low on their drink • A customer comes to the counter or drive thru
Customer service 2023-04-05
Across
- the company that replaced the Ninjago
- the company that delivered a steaks to an airport
- a "client" in French
- the new name for tiger bread in British shops
- when you know your product well
Down
- "service client" in French
- a British supermarket chain
- when you treat someone with respect
- the intermediate task in this activity
- opposite of rude
10 Clues: opposite of rude • a "client" in French • "service client" in French • a British supermarket chain • when you know your product well • when you treat someone with respect • the company that replaced the Ninjago • the intermediate task in this activity • the new name for tiger bread in British shops • the company that delivered a steaks to an airport
Customer service 2022-06-15
Across
- Stay always _______ with customers.
- Always _______ your customer when needed.
- Give your clients _______ if they don't know about something.
- Coworkers and customers both deserve your _______.
- If the caller is upset, stay _____.
Down
- Put yourself in the customer’s _______.
- I really like this product, I would ____ it to my family.
- Being a good ______ is an important aspect of communicating with customers.
- Always offer your best _______.
- Keep a _____ in your voice.
10 Clues: Keep a _____ in your voice. • Always offer your best _______. • Stay always _______ with customers. • If the caller is upset, stay _____. • Put yourself in the customer’s _______. • Always _______ your customer when needed. • Coworkers and customers both deserve your _______. • I really like this product, I would ____ it to my family. • ...
CUSTOMER SERVICE 2019-11-25
Across
- Provoca pánico en los clientes y trabajo a helpdesk
- Unidad por la que se regulan los servicios de Lleidanet
- Documento que el cliente nunca encuentra
- Acto de recoger paquetes (sobre todo) ajenos
- Fruto verdoso que vuela
- ¿A cuanto va el kilo, señora?
Down
- Lo que hace ATC cuando entra en modo CSI
- Documento a firmar y devolver
- Me lo quitan de las manos, señora
- Arte de perseguir clientes reiterativamente y persuadirlos de que paguen
10 Clues: Fruto verdoso que vuela • Documento a firmar y devolver • ¿A cuanto va el kilo, señora? • Me lo quitan de las manos, señora • Lo que hace ATC cuando entra en modo CSI • Documento que el cliente nunca encuentra • Acto de recoger paquetes (sobre todo) ajenos • Provoca pánico en los clientes y trabajo a helpdesk • Unidad por la que se regulan los servicios de Lleidanet • ...
Customer Service 2024-07-24
Across
- How many steps to selling are there?
- Asking customers something for a response which isn't just yes/no
- Maintain _________ to show attentiveness and confidence
- Creating conversation and connecting with the customer
Down
- To say something nice to the customer to make them feel good
- Keep your eyes peeled for movement on the horizon
- We strive for __________ customer service
- Opposite of a frown
- The secret ingredients to sale success are likeability and what?
- How many seconds does it take to form a first impression?
10 Clues: Opposite of a frown • How many steps to selling are there? • We strive for __________ customer service • Keep your eyes peeled for movement on the horizon • Creating conversation and connecting with the customer • Maintain _________ to show attentiveness and confidence • How many seconds does it take to form a first impression? • ...
customer service 2025-05-26
Across
- Tempat atau bagian perusahaan yang melayani pertanyaan pelanggan.
- Lawan dari lambat, penting dalam layanan pelanggan.
- Alat untuk berbicara jarak jauh dengan suara.
- Memberikan bantuan kepada pelanggan disebut SOPAN Bahasa yang digunakan saat berbicara dengan pelanggan.
- Sikap penting yang harus dimiliki saat menghadapi pelanggan.
Down
- Respon atau komentar dari pelanggan.
- Ucapan yang digunakan saat membuka percakapan.
- Bahasa yang digunakan saat berbicara dengan pelanggan.
- Orang yang menggunakan layanan atau membeli produk.
- Tempat untuk mengirim dan menerima pesan secara elektronik.
10 Clues: Respon atau komentar dari pelanggan. • Alat untuk berbicara jarak jauh dengan suara. • Ucapan yang digunakan saat membuka percakapan. • Lawan dari lambat, penting dalam layanan pelanggan. • Orang yang menggunakan layanan atau membeli produk. • Bahasa yang digunakan saat berbicara dengan pelanggan. • Tempat untuk mengirim dan menerima pesan secara elektronik. • ...
Customer Service 2025-10-05
Across
- A form of body language.
- ____ are at the heart of everything we do.
- Always manage the customers _______.
- We are ready to make things _______ and easier.
Down
- When agreeing a plan, we never ________
- What expert and ______ opinions do we offer customers?
- I am ______ to get this right, to do what I can.
- Understanding the customers feelings shows _____?
- Put yourself in the customers _____?
- A warm and _____ welcome.
10 Clues: A form of body language. • A warm and _____ welcome. • Put yourself in the customers _____? • Always manage the customers _______. • When agreeing a plan, we never ________ • ____ are at the heart of everything we do. • We are ready to make things _______ and easier. • I am ______ to get this right, to do what I can. • Understanding the customers feelings shows _____? • ...
Citizens Credo 2017-08-24
Across
- Services credit cards
- Takes escalations when trigger language is used
- services our loans
- Meeting customer expectations
- Coaching/Escalations
- Michael Coulanges manages this team
- To provide a positive customer
- Current CEO
- Sometimes is called your second family
- Service to
- Location of new campus
- Helping you reach your potential
Down
- One of our top resources
- Helping out your community
- Monitors service levels
- Overseas contact center
- Individuals calling into the contact center
- Stake in company
18 Clues: Service to • Current CEO • Stake in company • services our loans • Coaching/Escalations • Services credit cards • Location of new campus • Monitors service levels • Overseas contact center • One of our top resources • Helping out your community • Meeting customer expectations • To provide a positive customer • Helping you reach your potential • Michael Coulanges manages this team • ...
Customer Service Crossword 2013-07-19
Across
- an item that the organisation is selling or supplying
- organisation led by profit
- defines the extents and limits of customer service
- type of customer service offered after purchase
- a method of keeping product and service knowledge up to date
- the reason why a product/service is different from and better than the competition (Abbr.)
- on-line tool for promoting product or service
- a method of keeping product and service knowledge up to date
- organisation e.g. charity
- a method of keeping product and service knowledge up to date
Down
- organisation providing services
- marketing tool to promote product/service and engage with people
- an organisation may provide this
- method for increasing sales
- external agency for information on Customer Service (Abbr.)
15 Clues: organisation e.g. charity • organisation led by profit • method for increasing sales • organisation providing services • an organisation may provide this • on-line tool for promoting product or service • type of customer service offered after purchase • defines the extents and limits of customer service • an item that the organisation is selling or supplying • ...
Customer Service 2021-09-22
Across
- warm, welcoming and f__________
- "How may I assist you today?"
- the person reaching out for your help
- customer s___________ is important
- hear
Down
- "I feel your pain"
- talk
- "I will exhaust all r_______________"
- thing to do
- "at your S____________"
10 Clues: talk • hear • thing to do • "I feel your pain" • "at your S____________" • "How may I assist you today?" • warm, welcoming and f__________ • customer s___________ is important • "I will exhaust all r_______________" • the person reaching out for your help
Customer Service 2019-04-19
Across
- The caller's name should be used a minimum of _______ during the call.
- Say ______ when asking for information from the customer.
- Issue the following FA, _________ if a customer is reporting property damage or an accident by a Pub. Works vehicle.
- Before I release an information I should ask for the caller's ______.
- Hold should be no longer than _____ minutes, without statusing the customer.
Down
- If I have a question about a process or procedure, where should I look first?
- When an account is shut off for severance, the turn off fee of $59.96 should be quoted. Please check to verify that there is enough ____ on the account. If there is not, inform the customer that it will be assessed in the next month's bill.
- At the end of my call I should say "Thank you for calling _______ Customer Service Today.
- I should refrain from using departmental ________/terms.
- The following FA is issued if a customer reports overgrown grass and/or weeds in the alley. This includes alleys that do not have Pub. Works Solid Waste Services.
10 Clues: I should refrain from using departmental ________/terms. • Say ______ when asking for information from the customer. • Before I release an information I should ask for the caller's ______. • The caller's name should be used a minimum of _______ during the call. • Hold should be no longer than _____ minutes, without statusing the customer. • ...
Customer Service 2012-09-14
Across
- The passage of information between people or places
- A number of different types of things
- Someone who is of service and assistance
Down
- The result of feeling discontent and faultfinding
- To replace something with something else
- To give something back
- Someone who is kind, chatty and nice
- A degree of excellence
- A person who purchases goods or services from someone else
- The opposite of loss
10 Clues: The opposite of loss • To give something back • A degree of excellence • Someone who is kind, chatty and nice • A number of different types of things • To replace something with something else • Someone who is of service and assistance • The result of feeling discontent and faultfinding • The passage of information between people or places • ...
Customer Service 2013-07-09
Across
- Customer service can be achieved by offering products with superior R_________.
- Customers need to be able to trust the products and services they use. Therefore S______ is important!
- Smaller businesses can often offer a more P________ S__________; this can help branding.
- Increased sales leads to a greater M__________ S________
- Good customer service leads to H______ C__________. They will be more likely to repeat purchase.
- This type of service happens once the product has been bought.
Down
- Repeat purchases leads to I___________ S_______
- Customer service leads to R_________ P__________
- In a hotel it is the E___________ that help offer a quality service. It can also be the premises and amenities.
- People develop relationships with products which may mean they only use one brand; this is known as C_________ L_________
10 Clues: Repeat purchases leads to I___________ S_______ • Customer service leads to R_________ P__________ • Increased sales leads to a greater M__________ S________ • This type of service happens once the product has been bought. • Customer service can be achieved by offering products with superior R_________. • ...
Customer Service 2013-07-09
Across
- Increased sales leads to a greater Market S________
- Customers need to be able to trust the products and services they use. Therefore S______ is important!
- People develop relationships with products which may mean they only use one brand; this is known as C_________ L_________
- Customer service can be achieved by offering products with superior R_________. They last longer.
- This type of service happens once the product has been bought.
- In a hotel it is the E___________ that help offer a quality service. It can also be the premises and amenities.
Down
- Good customer service leads to H__PP_ C_S________. They will be more likely to repeat purchase.
- Repeat purchases leads to I___________ S_______
- Customer service leads to R_________ P__________. Buying the product again and again.
- Smaller businesses can often offer a more P________ S__________; this can help branding.
10 Clues: Repeat purchases leads to I___________ S_______ • Increased sales leads to a greater Market S________ • This type of service happens once the product has been bought. • Customer service leads to R_________ P__________. Buying the product again and again. • Smaller businesses can often offer a more P________ S__________; this can help branding. • ...
customer service 2022-08-22
Across
- skill or knowledge gained by doing a job
- helpful information or criticism
- work that meets and exceeds client or company expectations
- a prescribed guide for conduct or action
Down
- to give assistance or support
- tending to draw favorable attention or interest
- an individual or business that uses another company's services
- the monetary worth of something
- the discipline concerned with what is morally good and bad
- faithfulness to commitments or obligation
10 Clues: to give assistance or support • the monetary worth of something • helpful information or criticism • skill or knowledge gained by doing a job • a prescribed guide for conduct or action • faithfulness to commitments or obligation • tending to draw favorable attention or interest • the discipline concerned with what is morally good and bad • ...
Customer Service 2022-11-11
Across
- A set of shared beliefs that act as the foundation for how we conduct ourselves or business
- Be aware of your ____ when speaking
- Use supportive _____
- A verbal physical or written exchange of information
Down
- work done by one person or group that benefits others
- Focus on the _____ not the problem
- Actively hear with intention
- If the student/parent is upset stay_______
- It is ok not to have the______
- The student/parent is mad at the problem not at____
10 Clues: Use supportive _____ • Actively hear with intention • It is ok not to have the______ • Focus on the _____ not the problem • Be aware of your ____ when speaking • If the student/parent is upset stay_______ • The student/parent is mad at the problem not at____ • A verbal physical or written exchange of information • work done by one person or group that benefits others • ...
Customer Service 2025-03-25
Across
- A customer's happiness with a service
- The act of solving a customer’s issue
- Checking in with a customer after a service interaction
- Helping customers with their needs
Down
- the words you use when speaking to a customer
- a psychological framework that helps us understand how people interact and communicate
- A customer’s continued support for a brand
- A reply to a customer inquiry
- The way an employee behaves toward customer
- Customer opinions on service quality
10 Clues: A reply to a customer inquiry • Helping customers with their needs • Customer opinions on service quality • A customer's happiness with a service • The act of solving a customer’s issue • A customer’s continued support for a brand • The way an employee behaves toward customer • the words you use when speaking to a customer • ...
Unit 3 2024-11-17
Across
- A part of the Body Fluid Cleanup Kit plastic ____ bag
- Customer service is the key to Customer _____
- Norovirus can travel through the air 25 ____
- The ___ statement keeps the SNT focused on the program purpose
- ___ school Customers may not eat school meals because the dining area is unattractive
- _____ is lifestyle, Ethnic, cultural, economic, age and gender differences
Down
- Rating Customer ____ involves gathering information from Customers
- 4 C’s of communication Clear,Complete, Concise, and ____
- After the cleanup response, the final step is wash, rinse, and _____
- ___ service is intangible and is the key to customer satisfaction
- The structure of the ___ Foods Program was founded on improving the health of our nation’s children
- The customer service team includes parents, _____, principal, and SNT members
- Leading cause of foodborne illnesses is ____
- All employees of the school nutrition program are the ___
14 Clues: Leading cause of foodborne illnesses is ____ • Norovirus can travel through the air 25 ____ • Customer service is the key to Customer _____ • A part of the Body Fluid Cleanup Kit plastic ____ bag • 4 C’s of communication Clear,Complete, Concise, and ____ • All employees of the school nutrition program are the ___ • ...
Our Values & YOU 2023-06-16
Across
- We will work to understand and exceed our customers' expectations. Our goal is to do the right thing the first time in a workplace that is supportive, reliable, and cost-effective.
- Customer Service Supervisor (19 Employees)
- We will focus on the customer. We must work together to give excellent service and customer satisfaction.
- We will support open communication among all employees, customers and other people who work with us. By learning how to talk to each other, we will improve our jobs, the company and ourselves.
- Customer Operations Supervisor (16 employees)
- Claims Operations Director
- Customer Operations Supervisor (10 Employees)
- We will support creativity and innovation. We are willing to take risks in developing and launching new ideas.
- Operations Manager
- Customer Service Supervisor (25 Employees)
Down
- We will meet all our responsibilities in an honest and ethical manner. We all follow all laws, rules, and regulations.
- Project Assistant
- We will understand and take responsibility for our actions. What we do affects the company and those whose personal information we can access.
- Customer Operations Supervisor (11 Employees)
- The act of complying with federal, state, or local laws and regulations.
- We are committed to the continuing education, well-being and personal growth of all employees.
- Change Order Manager
17 Clues: Project Assistant • Operations Manager • Change Order Manager • Claims Operations Director • Customer Service Supervisor (19 Employees) • Customer Service Supervisor (25 Employees) • Customer Operations Supervisor (11 Employees) • Customer Operations Supervisor (16 employees) • Customer Operations Supervisor (10 Employees) • ...
Customer Service Week 2022 2022-09-28
Across
- What garage does the most tenure customer service employee work at.
- How many reduce fare office are there
- Max capacity of people in CS conference room.
- Customer ___ office is open 7 days per week
- Supervisor that has been with Customer Service for ten years
- Last name of D & I executive director
- Supervisor that was manager of media sales
- Favorite drink is scotch
- Minimum age to qualify for reduce fare
Down
- ____ taking people where they want to go today and tomorrow
- How many total cubicles are in customer service department
- How many days are items kept in lost and found
- I only like white chocolate
- How many years of Biketober Fest is Marta Celebrating
- Marta's program to address Homelessness
- System used to code types of calls (disposition)
- New Customer Information Supervisor.
17 Clues: Favorite drink is scotch • I only like white chocolate • New Customer Information Supervisor. • How many reduce fare office are there • Last name of D & I executive director • Minimum age to qualify for reduce fare • Marta's program to address Homelessness • Supervisor that was manager of media sales • Customer ___ office is open 7 days per week • ...
SuperPack Crossword 2021-01-12
Across
- Also known as customer satisfaction
- Customer Service System
- MK Project name for salesforce.com
- Name of a lipstick line
- Annual convention
- MK Anniversary Month
- Employee information center
- Name of acne system
- Acronym for product information support center
- Team U.S. President
Down
- Official schedule editor
- Sales Force Information Website
- Mary Kay's Grandson
- 90% Product Buyback Program
- Monthly recognition program
- Customer Service Representative info resource
- New consultant's first business tool
- Name of a skincare line
- Timecard program
- Employee recognition program
- Mary Kay's business card on wheels
- Quarterly sales brochure
22 Clues: Timecard program • Annual convention • Mary Kay's Grandson • Name of acne system • Team U.S. President • MK Anniversary Month • Customer Service System • Name of a lipstick line • Name of a skincare line • Official schedule editor • Quarterly sales brochure • 90% Product Buyback Program • Monthly recognition program • Employee information center • Employee recognition program • ...
Proven Group 2023-11-21
Across
- Who CS deals with on a daily basis
- newest CS portal
- BFCM Deals need what to redeem
- Customer Service Manager
- Ashley's favorite word- (not)
- Senior Manager Production & Inventory Planning
- Operations Manager
- Customer Service Rep
- Director of Operations
Down
- Place were we can add items to orders
- We have too many of these
- VP of Operations
- System NW is on for order processing
- Customer Care Expert
- Newest product launch
15 Clues: newest CS portal • VP of Operations • Operations Manager • Customer Care Expert • Customer Service Rep • Newest product launch • Director of Operations • Customer Service Manager • We have too many of these • Ashley's favorite word- (not) • BFCM Deals need what to redeem • Who CS deals with on a daily basis • System NW is on for order processing • Place were we can add items to orders • ...
Customer Service 2022-10-13
Across
- - clients you are trying to reach
- resources - the business function that keeps us with employee info and staffing, job postings, etc.
- - expanding company to other nations
- - questions you ask customers to get feedback about a product or service
- - the business function of being able to handle the day to day affairs of a business and its employees
Down
- PROCESS - A series of steps taken in order to reach a goal.
- service - the ability to help meet the various needs of a customer.
- control - making sure the product has no defects before leaving the facility
- - the business function of managing the in/out of goods to a business.
- - customers you already have relationship with
- FUNCTION - Activities carried out by a business or corporation
11 Clues: - clients you are trying to reach • - expanding company to other nations • - customers you already have relationship with • PROCESS - A series of steps taken in order to reach a goal. • FUNCTION - Activities carried out by a business or corporation • service - the ability to help meet the various needs of a customer. • ...
Customer Service 2019-02-04
Across
- I will seize opportunities to ensure that my customers feel valued, cared for, and respected
- "Crush, this is Nemo and was admitted here for a shark bite. He will go to the OR in the morning."
- "Crush and I will be doing bedside shift report, and it should take no longer than 5 minutes. Is that okay?"
- I will meet and try to exceed our customer's expectations
- "Do you have any questions, Nemo or Marlin? Okay, well thank you for letting me take care of you today."
- "Good evening, Nemo (patient) and Marlin (father). How was your day?"
Down
- I will act professionally and maintain a neat appearance at all times
- I will show courtesy and concern to all my customers
- "I know I took care of you guys last night, but my name is Dory."
- I will commit to do the thing even when no one is watching
10 Clues: I will show courtesy and concern to all my customers • I will meet and try to exceed our customer's expectations • I will commit to do the thing even when no one is watching • "I know I took care of you guys last night, but my name is Dory." • I will act professionally and maintain a neat appearance at all times • ...
Customer Service 2021-09-28
Across
- Has a trunk
- stakeholders
- Employee's right
- Large marsupial
Down
- something to drink
- Likes to chase mice
- Employee's entitlement
- Flying mammal
- Man's best friend
- something to burn
10 Clues: Has a trunk • stakeholders • Flying mammal • Large marsupial • Employee's right • Man's best friend • something to burn • something to drink • Likes to chase mice • Employee's entitlement
Customer Service 2012-09-14
Across
- A degree of excellence
- The passage of information between people or places
- A person who purchases goods or services from someone else
Down
- The opposite of loss
- Someone who is of service and assistance
- Someone who is kind, chatty and nice
- A number of different types of things
- To replace something with something else
- The result of feeling discontent and faultfinding
- To give something back
10 Clues: The opposite of loss • A degree of excellence • To give something back • Someone who is kind, chatty and nice • A number of different types of things • Someone who is of service and assistance • To replace something with something else • The result of feeling discontent and faultfinding • The passage of information between people or places • ...
Customer Service 2014-10-04
Across
- Stay _________ when things get hectic.
- There is a very strong correlation between response time and customer _______.
- For a HVAC rep, being ready for anything means being ________.
- When your ________ goes south, your aptitude usually isn't far behind.
Down
- When dealing with a customers, be sure to stay ________ when they come to you stumped and frustrated
- Customers create perceptions about you and your company based off of the ________ that you use.
- _______ language can greatly affect how the customer hears what you are trying to communicate.
- The best employees in a company will work on having a deep ________ of how your product works.
- In any customer service situation, the sooner a HVAC rep can resolve a customer's __________ the better.
- Contain, Qualify and _________ is a problem solving method that enables a HVAC tech to get things done right the first time.
10 Clues: Stay _________ when things get hectic. • For a HVAC rep, being ready for anything means being ________. • When your ________ goes south, your aptitude usually isn't far behind. • There is a very strong correlation between response time and customer _______. • _______ language can greatly affect how the customer hears what you are trying to communicate. • ...
Customer Service 2014-02-13
Across
- certain customers may have this and may require extra assistance
- person you are serving
- everyone speaks a certain type of this
- when someone is treated unfairly compared to someone else who is in the same situation as them
- an expression which all staff need to have when working with customers
Down
- something a company will gain with more business they have
- a place people go to eat
- something a company should provide for customers
- a certain type of attitude
- something that must be worn by staff in most organisations
10 Clues: person you are serving • a place people go to eat • a certain type of attitude • everyone speaks a certain type of this • something a company should provide for customers • something a company will gain with more business they have • something that must be worn by staff in most organisations • certain customers may have this and may require extra assistance • ...
Customer service 2016-10-10
Across
- Dealing with these quickly will give consumers confidence to buy again.
- Working with other businesses such as suppliers in order to improve service.
- This is achieved by meeting a standard that satisfies customer needs.
- ......... to customers helps businesses meet their needs.
- ....... customer needs will encourage customers to buy from a business.
Down
- Spotting these early helps to reduce customer complaints later.
- Going ...... expectations will improve customer satisfaction.
- The process of transforming inventions into products that can be sold to customers.
- Providing this to staff will give them the skills to meet customer needs.
- Getting a product to a customer on .... will encourage repeat purchase.
10 Clues: ......... to customers helps businesses meet their needs. • Going ...... expectations will improve customer satisfaction. • Spotting these early helps to reduce customer complaints later. • This is achieved by meeting a standard that satisfies customer needs. • Dealing with these quickly will give consumers confidence to buy again. • ...
Customer service 2023-10-04
Across
- another word for customer getting money back
- you must always offer the customer a.....
- items sold in shops are called.......
- an international business
Down
- another word for changing an item for customer
- the opposite of loss
- another word for question
- a group of restaurants might be called a.....
- if you do this the customer will feel more relaxed
- in a shop you put the money in a....
10 Clues: the opposite of loss • another word for question • an international business • in a shop you put the money in a.... • items sold in shops are called....... • you must always offer the customer a..... • another word for customer getting money back • a group of restaurants might be called a..... • another word for changing an item for customer • ...
Customer Service 2024-06-18
Across
- health, employment, property, family and social stability
- knowledge and courtesy of staff and their ability to convey trust and confidence
- the degree of caring, individualized attention that the organization’s staff provide to its customers
- breathing, food, water, shelter, clothing, sleep
Down
- morality, creativity, spontaneity, acceptance, experience purpose, meaning and inner potential
- confidence, achievement, respect for others, the need to be a unique individual
- where the quality and levare of service is consistecy
- the organization’s physical facilities, equipment, and appearance of staff
- the willingness of staff to help customers and provide prompt service
- friendship, family, intimacy, sense of connection
10 Clues: breathing, food, water, shelter, clothing, sleep • friendship, family, intimacy, sense of connection • where the quality and levare of service is consistecy • health, employment, property, family and social stability • the willingness of staff to help customers and provide prompt service • the organization’s physical facilities, equipment, and appearance of staff • ...
Customer Service 2016-04-28
Across
- This place of service does not require prior authorization, except high-tech radiology
- Company who can order associate benefit book
- Patient Protection & Affordable Care Act
- Health Insurance Portability & Accountability Act
- Offers cost estimates to members
- Administers Cobra insurance
Down
- Any service prescribed or provided by this specialty is not covered
- Number of Physical Therapy visits per calendar year
- Number of Speech Therapy visits per calendar year
- Priority when routing fax/email correspondence
10 Clues: Administers Cobra insurance • Offers cost estimates to members • Patient Protection & Affordable Care Act • Company who can order associate benefit book • Priority when routing fax/email correspondence • Number of Speech Therapy visits per calendar year • Health Insurance Portability & Accountability Act • Number of Physical Therapy visits per calendar year • ...
Customer Service 2023-11-13
Across
- Reason why people may complain (6,5)
- Customers may not have English as their first (8)
- Type of customer special need
- If staff don't return these, customer's won't be happy (5)
Down
- This may be verbal or non-verbal (13)
- Name given to informal words that should be avoided (5)
- Name given to industry related words (6)
- When expectation is met, customer is....(9)
- Customers that come back (6,8)
- What a business hopes to achieve with customers (7)
10 Clues: Type of customer special need • Customers that come back (6,8) • Reason why people may complain (6,5) • This may be verbal or non-verbal (13) • Name given to industry related words (6) • When expectation is met, customer is....(9) • Customers may not have English as their first (8) • What a business hopes to achieve with customers (7) • ...
Customer Service 2024-07-31
Across
- - The capacity to accept or tolerate delay without getting angry. (8 letters)
- - Ability to adjust to new conditions. (12 letters)
- - Understanding and sharing the feelings of others. (7 letters)
- - Introduction of new ideas or methods. (10 letters)
- kiosks - Guests will use these to check in at ACCESS hotel. (12 letters)
Down
- - Type of luggage delivery system used at ACCESS hotel. (7 letters)
- - Making judgments and decisions to solve problems. (14 letters)
- - Essential skill for addressing guest service needs. (13 letters)
- - Department responsible for the upkeep of the hotel. (11 letters)
- Listening - Fully concentrating, understanding, responding, and remembering what is being said. (15 letters)
10 Clues: - Ability to adjust to new conditions. (12 letters) • - Introduction of new ideas or methods. (10 letters) • - Understanding and sharing the feelings of others. (7 letters) • - Making judgments and decisions to solve problems. (14 letters) • - Essential skill for addressing guest service needs. (13 letters) • ...
Customer Service 2023-10-19
Across
- the email software we use
- What you do if you no longer want something
- The name of our company
- this is where you put merchandise on payments
- our 10 am meetings
Down
- Our new POS system
- Our anagram for our values
- The type of customer service we strive for
- Stephs favorite Horror Icon
- Our weekly communication for the stores
10 Clues: Our new POS system • our 10 am meetings • The name of our company • the email software we use • Our anagram for our values • Stephs favorite Horror Icon • Our weekly communication for the stores • The type of customer service we strive for • What you do if you no longer want something • this is where you put merchandise on payments
Customer Service 2024-10-09
Across
- An expression of appreciation or satisfaction from a customer for having received excellent service
- Escalate issues to this person
- This attribute of answer to question 5 contributes to operational efficiency
- The minimum number of monthly customer feedback responses
Down
- A demonstration of our commitment to customers, be ____
- After resolving an issue, liaise with customer to determine their level of satisfaction (hyphenated)
- A customer’s request for information on the Group’s offered products and services
- Net _____ Score
- How First Citizens delivers excellent customer service
- The ability to accurately understand the emotions of other people
10 Clues: Net _____ Score • Escalate issues to this person • How First Citizens delivers excellent customer service • A demonstration of our commitment to customers, be ____ • The minimum number of monthly customer feedback responses • The ability to accurately understand the emotions of other people • ...