customer service Crossword Puzzles

CUSTOMER SERVICE 2019-11-25

Across

Provoca pánico en los clientes y trabajo a helpdesk
Unidad por la que se regulan los servicios de Lleidanet
Documento que el cliente nunca encuentra
Acto de recoger paquetes (sobre todo) ajenos
Fruto verdoso que vuela
¿A cuanto va el kilo, señora?

Down

Lo que hace ATC cuando entra en modo CSI
Documento a firmar y devolver
Me lo quitan de las manos, señora
Arte de perseguir clientes reiterativamente y persuadirlos de que paguen

10 Clues: Fruto verdoso que vuela • Documento a firmar y devolver • ¿A cuanto va el kilo, señora? • Me lo quitan de las manos, señora • Lo que hace ATC cuando entra en modo CSI • Documento que el cliente nunca encuentra • Acto de recoger paquetes (sobre todo) ajenos • Provoca pánico en los clientes y trabajo a helpdesk • Unidad por la que se regulan los servicios de Lleidanet • ...

Customer Service 2024-07-24

Across

How many steps to selling are there?
Asking customers something for a response which isn't just yes/no
Maintain _________ to show attentiveness and confidence
Creating conversation and connecting with the customer

Down

To say something nice to the customer to make them feel good
Keep your eyes peeled for movement on the horizon
We strive for __________ customer service
Opposite of a frown
The secret ingredients to sale success are likeability and what?
How many seconds does it take to form a first impression?

10 Clues: Opposite of a frown • How many steps to selling are there? • We strive for __________ customer service • Keep your eyes peeled for movement on the horizon • Creating conversation and connecting with the customer • Maintain _________ to show attentiveness and confidence • How many seconds does it take to form a first impression? • ...

Customer Service 2021-09-22

Across

warm, welcoming and f__________
"How may I assist you today?"
the person reaching out for your help
customer s___________ is important
hear

Down

"I feel your pain"
talk
"I will exhaust all r_______________"
thing to do
"at your S____________"

10 Clues: talk • hear • thing to do • "I feel your pain" • "at your S____________" • "How may I assist you today?" • warm, welcoming and f__________ • customer s___________ is important • "I will exhaust all r_______________" • the person reaching out for your help

Customer Service 2019-04-19

Across

The caller's name should be used a minimum of _______ during the call.
Say ______ when asking for information from the customer.
Issue the following FA, _________ if a customer is reporting property damage or an accident by a Pub. Works vehicle.
Before I release an information I should ask for the caller's ______.
Hold should be no longer than _____ minutes, without statusing the customer.

Down

If I have a question about a process or procedure, where should I look first?
When an account is shut off for severance, the turn off fee of $59.96 should be quoted. Please check to verify that there is enough ____ on the account. If there is not, inform the customer that it will be assessed in the next month's bill.
At the end of my call I should say "Thank you for calling _______ Customer Service Today.
I should refrain from using departmental ________/terms.
The following FA is issued if a customer reports overgrown grass and/or weeds in the alley. This includes alleys that do not have Pub. Works Solid Waste Services.

10 Clues: I should refrain from using departmental ________/terms. • Say ______ when asking for information from the customer. • Before I release an information I should ask for the caller's ______. • The caller's name should be used a minimum of _______ during the call. • Hold should be no longer than _____ minutes, without statusing the customer. • ...

Customer Service 2012-09-14

Across

The passage of information between people or places
A number of different types of things
Someone who is of service and assistance

Down

The result of feeling discontent and faultfinding
To replace something with something else
To give something back
Someone who is kind, chatty and nice
A degree of excellence
A person who purchases goods or services from someone else
The opposite of loss

10 Clues: The opposite of loss • To give something back • A degree of excellence • Someone who is kind, chatty and nice • A number of different types of things • To replace something with something else • Someone who is of service and assistance • The result of feeling discontent and faultfinding • The passage of information between people or places • ...

Customer Service 2013-07-09

Across

Customer service can be achieved by offering products with superior R_________.
Customers need to be able to trust the products and services they use. Therefore S______ is important!
Smaller businesses can often offer a more P________ S__________; this can help branding.
Increased sales leads to a greater M__________ S________
Good customer service leads to H______ C__________. They will be more likely to repeat purchase.
This type of service happens once the product has been bought.

Down

Repeat purchases leads to I___________ S_______
Customer service leads to R_________ P__________
In a hotel it is the E___________ that help offer a quality service. It can also be the premises and amenities.
People develop relationships with products which may mean they only use one brand; this is known as C_________ L_________

10 Clues: Repeat purchases leads to I___________ S_______ • Customer service leads to R_________ P__________ • Increased sales leads to a greater M__________ S________ • This type of service happens once the product has been bought. • Customer service can be achieved by offering products with superior R_________. • ...

Customer Service 2013-07-09

Across

Increased sales leads to a greater Market S________
Customers need to be able to trust the products and services they use. Therefore S______ is important!
People develop relationships with products which may mean they only use one brand; this is known as C_________ L_________
Customer service can be achieved by offering products with superior R_________. They last longer.
This type of service happens once the product has been bought.
In a hotel it is the E___________ that help offer a quality service. It can also be the premises and amenities.

Down

Good customer service leads to H__PP_ C_S________. They will be more likely to repeat purchase.
Repeat purchases leads to I___________ S_______
Customer service leads to R_________ P__________. Buying the product again and again.
Smaller businesses can often offer a more P________ S__________; this can help branding.

10 Clues: Repeat purchases leads to I___________ S_______ • Increased sales leads to a greater Market S________ • This type of service happens once the product has been bought. • Customer service leads to R_________ P__________. Buying the product again and again. • Smaller businesses can often offer a more P________ S__________; this can help branding. • ...

customer service 2022-08-22

Across

skill or knowledge gained by doing a job
helpful information or criticism
work that meets and exceeds client or company expectations
a prescribed guide for conduct or action

Down

to give assistance or support
tending to draw favorable attention or interest
an individual or business that uses another company's services
the monetary worth of something
the discipline concerned with what is morally good and bad
faithfulness to commitments or obligation

10 Clues: to give assistance or support • the monetary worth of something • helpful information or criticism • skill or knowledge gained by doing a job • a prescribed guide for conduct or action • faithfulness to commitments or obligation • tending to draw favorable attention or interest • the discipline concerned with what is morally good and bad • ...

Customer Service 2022-11-11

Across

A set of shared beliefs that act as the foundation for how we conduct ourselves or business
Be aware of your ____ when speaking
Use supportive _____
A verbal physical or written exchange of information

Down

work done by one person or group that benefits others
Focus on the _____ not the problem
Actively hear with intention
If the student/parent is upset stay_______
It is ok not to have the______
The student/parent is mad at the problem not at____

10 Clues: Use supportive _____ • Actively hear with intention • It is ok not to have the______ • Focus on the _____ not the problem • Be aware of your ____ when speaking • If the student/parent is upset stay_______ • The student/parent is mad at the problem not at____ • A verbal physical or written exchange of information • work done by one person or group that benefits others • ...

Proven Group 2023-11-21

Across

Who CS deals with on a daily basis
newest CS portal
BFCM Deals need what to redeem
Customer Service Manager
Ashley's favorite word- (not)
Senior Manager Production & Inventory Planning
Operations Manager
Customer Service Rep
Director of Operations

Down

Place were we can add items to orders
We have too many of these
VP of Operations
System NW is on for order processing
Customer Care Expert
Newest product launch

15 Clues: newest CS portal • VP of Operations • Operations Manager • Customer Care Expert • Customer Service Rep • Newest product launch • Director of Operations • Customer Service Manager • We have too many of these • Ashley's favorite word- (not) • BFCM Deals need what to redeem • Who CS deals with on a daily basis • System NW is on for order processing • Place were we can add items to orders • ...

SuperPack Crossword 2021-01-12

Across

Also known as customer satisfaction
Customer Service System
MK Project name for salesforce.com
Name of a lipstick line
Annual convention
MK Anniversary Month
Employee information center
Name of acne system
Acronym for product information support center
Team U.S. President

Down

Official schedule editor
Sales Force Information Website
Mary Kay's Grandson
90% Product Buyback Program
Monthly recognition program
Customer Service Representative info resource
New consultant's first business tool
Name of a skincare line
Timecard program
Employee recognition program
Mary Kay's business card on wheels
Quarterly sales brochure

22 Clues: Timecard program • Annual convention • Mary Kay's Grandson • Name of acne system • Team U.S. President • MK Anniversary Month • Customer Service System • Name of a lipstick line • Name of a skincare line • Official schedule editor • Quarterly sales brochure • 90% Product Buyback Program • Monthly recognition program • Employee information center • Employee recognition program • ...

Customer Service Week 2022 2022-09-28

Customer Service Week 2022 crossword puzzle

Across

What garage does the most tenure customer service employee work at.
How many reduce fare office are there
Max capacity of people in CS conference room.
Customer ___ office is open 7 days per week
Supervisor that has been with Customer Service for ten years
Last name of D & I executive director
Supervisor that was manager of media sales
Favorite drink is scotch
Minimum age to qualify for reduce fare

Down

____ taking people where they want to go today and tomorrow
How many total cubicles are in customer service department
How many days are items kept in lost and found
I only like white chocolate
How many years of Biketober Fest is Marta Celebrating
Marta's program to address Homelessness
System used to code types of calls (disposition)
New Customer Information Supervisor.

17 Clues: Favorite drink is scotch • I only like white chocolate • New Customer Information Supervisor. • How many reduce fare office are there • Last name of D & I executive director • Minimum age to qualify for reduce fare • Marta's program to address Homelessness • Supervisor that was manager of media sales • Customer ___ office is open 7 days per week • ...

Customer Service 2016-04-28

Across

This place of service does not require prior authorization, except high-tech radiology
Company who can order associate benefit book
Patient Protection & Affordable Care Act
Health Insurance Portability & Accountability Act
Offers cost estimates to members
Administers Cobra insurance

Down

Any service prescribed or provided by this specialty is not covered
Number of Physical Therapy visits per calendar year
Number of Speech Therapy visits per calendar year
Priority when routing fax/email correspondence

10 Clues: Administers Cobra insurance • Offers cost estimates to members • Patient Protection & Affordable Care Act • Company who can order associate benefit book • Priority when routing fax/email correspondence • Number of Speech Therapy visits per calendar year • Health Insurance Portability & Accountability Act • Number of Physical Therapy visits per calendar year • ...

Customer Service 2023-11-13

Across

Reason why people may complain (6,5)
Customers may not have English as their first (8)
Type of customer special need
If staff don't return these, customer's won't be happy (5)

Down

This may be verbal or non-verbal (13)
Name given to informal words that should be avoided (5)
Name given to industry related words (6)
When expectation is met, customer is....(9)
Customers that come back (6,8)
What a business hopes to achieve with customers (7)

10 Clues: Type of customer special need • Customers that come back (6,8) • Reason why people may complain (6,5) • This may be verbal or non-verbal (13) • Name given to industry related words (6) • When expectation is met, customer is....(9) • Customers may not have English as their first (8) • What a business hopes to achieve with customers (7) • ...

Customer Service 2024-07-31

Across

- The capacity to accept or tolerate delay without getting angry. (8 letters)
- Ability to adjust to new conditions. (12 letters)
- Understanding and sharing the feelings of others. (7 letters)
- Introduction of new ideas or methods. (10 letters)
kiosks - Guests will use these to check in at ACCESS hotel. (12 letters)

Down

- Type of luggage delivery system used at ACCESS hotel. (7 letters)
- Making judgments and decisions to solve problems. (14 letters)
- Essential skill for addressing guest service needs. (13 letters)
- Department responsible for the upkeep of the hotel. (11 letters)
Listening - Fully concentrating, understanding, responding, and remembering what is being said. (15 letters)

10 Clues: - Ability to adjust to new conditions. (12 letters) • - Introduction of new ideas or methods. (10 letters) • - Understanding and sharing the feelings of others. (7 letters) • - Making judgments and decisions to solve problems. (14 letters) • - Essential skill for addressing guest service needs. (13 letters) • ...

Customer Service 2023-10-19

Across

the email software we use
What you do if you no longer want something
The name of our company
this is where you put merchandise on payments
our 10 am meetings

Down

Our new POS system
Our anagram for our values
The type of customer service we strive for
Stephs favorite Horror Icon
Our weekly communication for the stores

10 Clues: Our new POS system • our 10 am meetings • The name of our company • the email software we use • Our anagram for our values • Stephs favorite Horror Icon • Our weekly communication for the stores • The type of customer service we strive for • What you do if you no longer want something • this is where you put merchandise on payments

Customer Service 2024-10-09

Across

An expression of appreciation or satisfaction from a customer for having received excellent service
Escalate issues to this person
This attribute of answer to question 5 contributes to operational efficiency
The minimum number of monthly customer feedback responses

Down

A demonstration of our commitment to customers, be ____
After resolving an issue, liaise with customer to determine their level of satisfaction (hyphenated)
A customer’s request for information on the Group’s offered products and services
Net _____ Score
How First Citizens delivers excellent customer service
The ability to accurately understand the emotions of other people

10 Clues: Net _____ Score • Escalate issues to this person • How First Citizens delivers excellent customer service • A demonstration of our commitment to customers, be ____ • The minimum number of monthly customer feedback responses • The ability to accurately understand the emotions of other people • ...

Customer Support 2021-09-29

Across

YW
The Customer Service Bible
Log-in as the customer
______ For Life
Service Interruption
Third party billing vendor
Customer Class for Large Cities/Towns
Unknown Trash Route

Down

When to place the container curbside
GFL’s Human Resource Management & Information System relating to Absence, Benefits, etc.
Color used in Tower for Future Services
On-Call Service for a damaged container
The application used to create new customers and search for existing customers
Lime green container with a Black Lid
MSW
Microsoft's Instant Messaging Application

16 Clues: YW • MSW • ______ For Life • Unknown Trash Route • Service Interruption • Log-in as the customer • The Customer Service Bible • Third party billing vendor • When to place the container curbside • Lime green container with a Black Lid • Customer Class for Large Cities/Towns • Color used in Tower for Future Services • On-Call Service for a damaged container • ...

OSV Customer - Crossword #2 2021-09-01

OSV Customer - Crossword #2 crossword puzzle

Across

Do this to avoid data breaches
Ask these to find out what customer wants
Service is about the way we ____ our customers
These type of interactions greatly improve customer service
Product Management partners with other departments to understand customer problems and translate them into _____.
Marketing claimed their biggest accomplishment for 2021 is demonstrating this OSV value
Be concerned about the customer

Down

How we want our customers to feel about our service
This department listens to our customer' feedback and opportunities for improvement. Then works with internal departments to improve service
We want our customers to have an _____ customer experience
National Payroll Week is this week and we celebrate this awesome OSV department
Service Deliver Manager serves as the BPaaS Ops ____, bridging the gap between customer and operations

12 Clues: Do this to avoid data breaches • Be concerned about the customer • Ask these to find out what customer wants • Service is about the way we ____ our customers • How we want our customers to feel about our service • We want our customers to have an _____ customer experience • These type of interactions greatly improve customer service • ...

Orientation Crossword 2023-12-18

Across

The ability to meet or exceed customer expectations
A term for the ease with which customers can access and use a service
A measure of how well a company keeps its promises to customers
A measure of how promptly customer issues are resolved
A characteristic of effective customer service, often reflected in positive feedback
The extent to which a company values and prioritizes its customers

Down

A key element of good customer service, often measured by speed and efficiency
The practice of actively listening to customers and addressing their concerns
A metric indicating the percentage of satisfied customers
A term for consistently meeting customer needs
The act of identifying and addressing customer needs
The degree of excellence in customer service

12 Clues: The degree of excellence in customer service • A term for consistently meeting customer needs • The ability to meet or exceed customer expectations • The act of identifying and addressing customer needs • A measure of how promptly customer issues are resolved • A metric indicating the percentage of satisfied customers • ...

Customer Service 2022-10-13

Across

- clients you are trying to reach
resources - the business function that keeps us with employee info and staffing, job postings, etc.
- expanding company to other nations
- questions you ask customers to get feedback about a product or service
- the business function of being able to handle the day to day affairs of a business and its employees

Down

PROCESS - A series of steps taken in order to reach a goal.
service - the ability to help meet the various needs of a customer.
control - making sure the product has no defects before leaving the facility
- the business function of managing the in/out of goods to a business.
- customers you already have relationship with
FUNCTION - Activities carried out by a business or corporation

11 Clues: - clients you are trying to reach • - expanding company to other nations • - customers you already have relationship with • PROCESS - A series of steps taken in order to reach a goal. • FUNCTION - Activities carried out by a business or corporation • service - the ability to help meet the various needs of a customer. • ...

Customer Service 2019-02-04

Across

I will seize opportunities to ensure that my customers feel valued, cared for, and respected
"Crush, this is Nemo and was admitted here for a shark bite. He will go to the OR in the morning."
"Crush and I will be doing bedside shift report, and it should take no longer than 5 minutes. Is that okay?"
I will meet and try to exceed our customer's expectations
"Do you have any questions, Nemo or Marlin? Okay, well thank you for letting me take care of you today."
"Good evening, Nemo (patient) and Marlin (father). How was your day?"

Down

I will act professionally and maintain a neat appearance at all times
I will show courtesy and concern to all my customers
"I know I took care of you guys last night, but my name is Dory."
I will commit to do the thing even when no one is watching

10 Clues: I will show courtesy and concern to all my customers • I will meet and try to exceed our customer's expectations • I will commit to do the thing even when no one is watching • "I know I took care of you guys last night, but my name is Dory." • I will act professionally and maintain a neat appearance at all times • ...

Customer Service 2021-09-28

Across

Has a trunk
stakeholders
Employee's right
Large marsupial

Down

something to drink
Likes to chase mice
Employee's entitlement
Flying mammal
Man's best friend
something to burn

10 Clues: Has a trunk • stakeholders • Flying mammal • Large marsupial • Employee's right • Man's best friend • something to burn • something to drink • Likes to chase mice • Employee's entitlement

Customer Service 2012-09-14

Across

A degree of excellence
The passage of information between people or places
A person who purchases goods or services from someone else

Down

The opposite of loss
Someone who is of service and assistance
Someone who is kind, chatty and nice
A number of different types of things
To replace something with something else
The result of feeling discontent and faultfinding
To give something back

10 Clues: The opposite of loss • A degree of excellence • To give something back • Someone who is kind, chatty and nice • A number of different types of things • Someone who is of service and assistance • To replace something with something else • The result of feeling discontent and faultfinding • The passage of information between people or places • ...

Customer Service 2014-10-04

Across

Stay _________ when things get hectic.
There is a very strong correlation between response time and customer _______.
For a HVAC rep, being ready for anything means being ________.
When your ________ goes south, your aptitude usually isn't far behind.

Down

When dealing with a customers, be sure to stay ________ when they come to you stumped and frustrated
Customers create perceptions about you and your company based off of the ________ that you use.
_______ language can greatly affect how the customer hears what you are trying to communicate.
The best employees in a company will work on having a deep ________ of how your product works.
In any customer service situation, the sooner a HVAC rep can resolve a customer's __________ the better.
Contain, Qualify and _________ is a problem solving method that enables a HVAC tech to get things done right the first time.

10 Clues: Stay _________ when things get hectic. • For a HVAC rep, being ready for anything means being ________. • When your ________ goes south, your aptitude usually isn't far behind. • There is a very strong correlation between response time and customer _______. • _______ language can greatly affect how the customer hears what you are trying to communicate. • ...

Customer Service 2014-02-13

Across

certain customers may have this and may require extra assistance
person you are serving
everyone speaks a certain type of this
when someone is treated unfairly compared to someone else who is in the same situation as them
an expression which all staff need to have when working with customers

Down

something a company will gain with more business they have
a place people go to eat
something a company should provide for customers
a certain type of attitude
something that must be worn by staff in most organisations

10 Clues: person you are serving • a place people go to eat • a certain type of attitude • everyone speaks a certain type of this • something a company should provide for customers • something a company will gain with more business they have • something that must be worn by staff in most organisations • certain customers may have this and may require extra assistance • ...

Customer service 2016-10-10

Across

Dealing with these quickly will give consumers confidence to buy again.
Working with other businesses such as suppliers in order to improve service.
This is achieved by meeting a standard that satisfies customer needs.
......... to customers helps businesses meet their needs.
....... customer needs will encourage customers to buy from a business.

Down

Spotting these early helps to reduce customer complaints later.
Going ...... expectations will improve customer satisfaction.
The process of transforming inventions into products that can be sold to customers.
Providing this to staff will give them the skills to meet customer needs.
Getting a product to a customer on .... will encourage repeat purchase.

10 Clues: ......... to customers helps businesses meet their needs. • Going ...... expectations will improve customer satisfaction. • Spotting these early helps to reduce customer complaints later. • This is achieved by meeting a standard that satisfies customer needs. • Dealing with these quickly will give consumers confidence to buy again. • ...

Customer service 2023-10-04

Across

another word for customer getting money back
you must always offer the customer a.....
items sold in shops are called.......
an international business

Down

another word for changing an item for customer
the opposite of loss
another word for question
a group of restaurants might be called a.....
if you do this the customer will feel more relaxed
in a shop you put the money in a....

10 Clues: the opposite of loss • another word for question • an international business • in a shop you put the money in a.... • items sold in shops are called....... • you must always offer the customer a..... • another word for customer getting money back • a group of restaurants might be called a..... • another word for changing an item for customer • ...

Customer Service 2024-06-18

Across

health, employment, property, family and social stability
knowledge and courtesy of staff and their ability to convey trust and confidence
the degree of caring, individualized attention that the organization’s staff provide to its customers
breathing, food, water, shelter, clothing, sleep

Down

morality, creativity, spontaneity, acceptance, experience purpose, meaning and inner potential
confidence, achievement, respect for others, the need to be a unique individual
where the quality and levare of service is consistecy
the organization’s physical facilities, equipment, and appearance of staff
the willingness of staff to help customers and provide prompt service
friendship, family, intimacy, sense of connection

10 Clues: breathing, food, water, shelter, clothing, sleep • friendship, family, intimacy, sense of connection • where the quality and levare of service is consistecy • health, employment, property, family and social stability • the willingness of staff to help customers and provide prompt service • the organization’s physical facilities, equipment, and appearance of staff • ...

Set 3 2024-02-20

Across

What does Sales Cloud manage in terms of legal agreements?
What process converts a lead into a customer in Sales Cloud?
What Service Cloud tool enables customers to collaborate for solutions?
What agreements specify customer support levels in Service Cloud?
What does Sales Cloud calculate and manage as incentives for salespeople?
What Service Cloud feature allows customers to find solutions independently?

Down

What Service Cloud process routes a case to higher management?
What Service Cloud metric measures agent readiness?
What Sales Cloud tool manages marketing initiatives?
What data in Sales Cloud helps tailor sales pitches to individual preferences?
What Service Cloud term refers to a specific customer problem?
What provides customizable visual representations of sales data in Sales Cloud?
What Service Cloud factor determines the urgency of a ticket?
What Service Cloud process ensures adherence to service level agreements?
What strategy in Sales Cloud involves multiple team members working together to close a deal?
What part of Sales Cloud tracks past interactions and engagements with clients?

16 Clues: What Service Cloud metric measures agent readiness? • What Sales Cloud tool manages marketing initiatives? • What does Sales Cloud manage in terms of legal agreements? • What process converts a lead into a customer in Sales Cloud? • What Service Cloud factor determines the urgency of a ticket? • What Service Cloud process routes a case to higher management? • ...

service selection 2022-11-15

Across

Service … one of the aspects in service triangle
Service … how service will be taken to the customer. Contains process, staff, facilities
Example of internal service
… priorities, highlight of service strategy
Document that shows sequence of assembly

Down

Document that shows design of subassemblies
Customer goes to service provider in … based services
One of the points to be documented in service blueprint
Most dominant issue is service org design
Service … contains all elements of service being delivered
Service provided at customer location in ... based services
Operation and … sheet another tool in process flow design

12 Clues: Example of internal service • Document that shows sequence of assembly • Most dominant issue is service org design • Document that shows design of subassemblies • … priorities, highlight of service strategy • Service … one of the aspects in service triangle • Customer goes to service provider in … based services • One of the points to be documented in service blueprint • ...

service marketing crossword 2021-03-23

service marketing crossword crossword puzzle

Across

: pays employee for work
: company ,institute
: service related well being
: service sector related to movies
: possible to touch ,see or taste
: marketing mix term referred to steps involve in performing activities
consumer : services bought by organization
: likely to decay
: marketing mix also known as distribution
: a marked effect
continuum : term explaining degree of tangibility
: anything that influence in result
: marketing mix term for deciding price
: not able to separate
: service related travel
: action of buying and selling
: one who provides
: serving society is main purpose of this services
: service that require formal training
: any natural human wealth satisfying organization needs
: merchandise
: service related carrying goods through vehicles
: can be made and stored
: service related to economy
: process selling and advertising service
something of worth

Down

: service offered for mental analysis
monetary worth of something
: services that require earning max profit and revenue
: service that require no regulation
: organization's rival
: money obtained by participating in job
: intangible act provided by one party to other
: service related to studying
: strong desire
: who buys product or service
: way in which organization is connected
: marketing mix include both service personal and customer
: not possible to touch, see or test
: marketing mix term for promoting
: need not essential for survival
: system according to which money is organized
: ability to keep hold customer
: necessary for survival
: service sector regarding animals
: individual hired by employer
consumer : services bought for self consumption
: action between objects
: service that do not require formal training
alone service product : offer expertise
: distinct area
: state of possessing

52 Clues: : merchandise • : strong desire • : distinct area • : likely to decay • : a marked effect • : one who provides • something of worth • : company ,institute • : state of possessing • : organization's rival • : not able to separate • : pays employee for work • : service related travel • : necessary for survival • : action between objects • : can be made and stored • monetary worth of something • ...

2Service2.0 2015-06-14

Across

TELUS/CE will differentiate itself in the consumer market by _________ at creating customer intimacy and making it easy to do business with us.
A service 2.0 agent has ________ responsibility for customer outcomes.
Service 2.0 Objectives:Increase L2R by providing a __________ client experience and decreasing customer effort, while reducing the cost structure to support our clients
Service 2.0 Description:Transform our service model to focus on _________outcomes rather than individual transactions.
Service 2.0 agents are given select cases to work on. Where do they find them?
Where can you find Barrie service 2.0 agent Schedules?
Service 2.0 is waiting for ____ to join the team!

Down

Carley Brandon is working on developing the PPO's for service 2.0, what else is she working on?
TELUS Vision:We will differentiate ourselves in the Consumer market by excelling at _______ customer intimacy and making it easy to do business with us.
In April of 2015 our _________ language team members came on board.
Agents who support Service 2.0 can receive support from DNA through ______.
When making a courtesy call in Service 2.0 what memo code do you use in SD if the call has been completed?
What "wave" will be approaching Barrie later this year?
Customers are given a choice on how to communicate with us in ways that meet their needs. For example, if an agent is away, the customer will have the choice to wait for them, communicate through ________, leave a voice mail or be supported by your extended team of 200 people.

14 Clues: Service 2.0 is waiting for ____ to join the team! • Where can you find Barrie service 2.0 agent Schedules? • What "wave" will be approaching Barrie later this year? • In April of 2015 our _________ language team members came on board. • A service 2.0 agent has ________ responsibility for customer outcomes. • ...

Sales- vocab 2024-11-15

Across

A person or entity that buys goods or services from a business.
Calling Making unsolicited calls to potential customers who have not yet expressed any interest in the product or service.
Offering additional or complementary products or services to a customer who is already buying something.
this is a distinctive aspect or characteristic of a product or service.
The advantage or positive outcome that a customer gains from using a product or service.
The process of reaching an agreement through discussion and compromise, often regarding terms of a sale.
Persuading a customer to buy a more expensive version of a product or to add upgrades or additional features.

Down

This is a person or company that has shown interest in the product or service, often indicated by providing contact information
A person or organization that purchases goods or services from another person or business.
Audience The specific group of people or businesses that a product or service is intended for.
Calling making calls to potential customers who have shown some level of interest or connection with the company or its offerings.
A recommendation from a satisfied customer or contact to a potential customer.
A concern or reason given by a prospect for not buying the product or service.
This is a potential customer who has shown interest in the product or service.

14 Clues: A person or entity that buys goods or services from a business. • this is a distinctive aspect or characteristic of a product or service. • A recommendation from a satisfied customer or contact to a potential customer. • A concern or reason given by a prospect for not buying the product or service. • ...

Customer Service Appreciation 2014-05-27

Customer Service Appreciation crossword puzzle

Across

Hear with intention
Agency known to shoot for the stars
Transmit information
Lend a hand
A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement
The act of giving hope or support to someone

Down

The ____ before the storm
Closest star to the Earth
Recognize with gratitude; be grateful for
Contentment
Someone who pays for goods or services
Work done by one person or group that benefits another
Good-natured tolerance of delay or incompetence Meteroids Scientific term for 'shooting stars' Champion Someone who has won first place in a competition
The stars of the Stars and Stripes meaning
Take one for the ____

15 Clues: Contentment • Lend a hand • Hear with intention • Transmit information • Take one for the ____ • The ____ before the storm • Closest star to the Earth • Agency known to shoot for the stars • Someone who pays for goods or services • Recognize with gratitude; be grateful for • The stars of the Stars and Stripes meaning • The act of giving hope or support to someone • ...

Customer Service Week 2019-10-04

Across

Being of service or assistance
Work done by one person or group that benefits another
Hear with intention
supplies Items used in an office
Watch your blank when speaking to customers
Someone who pays for goods or services
If the caller is upset, stay
The first know use of a _______ was in 1885

Down

Customers log in to, to place an order
Recognize with gratitude; be grateful for
Part of a users login
name Used to login to a website
A facial expression
Used to send messages
Purchasers aid

15 Clues: Purchasers aid • A facial expression • Hear with intention • Part of a users login • Used to send messages • If the caller is upset, stay • Being of service or assistance • name Used to login to a website • supplies Items used in an office • Customers log in to, to place an order • Someone who pays for goods or services • Recognize with gratitude; be grateful for • ...

Customer Service Crossword 2024-06-26

Customer Service Crossword crossword puzzle

Across

help this customer by acknowledging their understanding and taking control
A way of showing the tenant you're listening
a law we must abide by to protect everyone's information
respond to this customer only once they have calmed down
'mhmm' 'I see' 'yes, I understand'
A question you ask to get the finer details
A word you should avoid when declining a tenants request
the process we follow with a difficult customer

Down

The best way to finish the call
reassure the resident that you will provide a prompt service
A question you ask to encourage an explanation
giving all of your attention
show you care about the customers issue
a customer that needs a listening ear
to encourage the customer to explain calmly

15 Clues: giving all of your attention • The best way to finish the call • 'mhmm' 'I see' 'yes, I understand' • a customer that needs a listening ear • show you care about the customers issue • to encourage the customer to explain calmly • A question you ask to get the finer details • A way of showing the tenant you're listening • A question you ask to encourage an explanation • ...

Customer Service so far? 2023-03-16

Customer Service so far? crossword puzzle

Across

Customers expect staff to have Product K.........
A receptionist is an example of D...... customer service roles
A Cleaner is an example of I..... customer service roles
Things we have to have relates to Customer N.....
A chatbot is an example of V..... Customer Service

Down

Customer service is I........
Company image and r........... is the way businesses are viewed by outsiders.
The teacher teaching you marketing is J....... Steel
Customer Service is "what an organisation does to meet customer E........."
A W........ in a restaurant is an example of Face-to-face customer service

10 Clues: Customer service is I........ • Customers expect staff to have Product K......... • Things we have to have relates to Customer N..... • A chatbot is an example of V..... Customer Service • The teacher teaching you marketing is J....... Steel • A Cleaner is an example of I..... customer service roles • A receptionist is an example of D...... customer service roles • ...

Customer Service Week Crossword Puzzle 2024-10-08

Customer Service Week Crossword Puzzle crossword puzzle

Across

A confession reply to soothe an upset customer
A primary goal of customer service interactions
The quality of being able to help customers anytime
A method of collecting opinions from customers
A polite way to begin or end a call
A follow-up action after resolving an issue
An issue or problem brought up by the customer
Information that helps resolve customer inquiries

Down

The result of sorting an issue or problem
Ensuring consistency in standards when handling customer requests
The feeling when a customer is happy with the service
Ending a customer conversation
A key skill for calming upset customers
A tool for agents to track customer inquiries
The pitch used to communicate with customers

15 Clues: Ending a customer conversation • A polite way to begin or end a call • A key skill for calming upset customers • The result of sorting an issue or problem • A follow-up action after resolving an issue • The pitch used to communicate with customers • A tool for agents to track customer inquiries • A confession reply to soothe an upset customer • ...

Customer Service Week 2013-09-19

Across

Name a sanitizer?
What is john hancocks wife’s name
Where do you work?
What do you write with?
What is my favorite color?
What department are we in?

Down

What are we Celebrating?
What did Hannah eat for Lunch?
What color is the cup?
What do you use call People?
What street do we work on?
How many kids does Hannah have?
WHo is the Vice President?
What month is it?
What color is the sky?

15 Clues: Name a sanitizer? • What month is it? • Where do you work? • What color is the cup? • What color is the sky? • What do you write with? • What are we Celebrating? • What street do we work on? • WHo is the Vice President? • What is my favorite color? • What department are we in? • What do you use call People? • What did Hannah eat for Lunch? • How many kids does Hannah have? • ...

Customer Service Week 2021-10-05

Across

Showing compassion
Navigate with
identification employee has
Providing a recommendation
Occurs with new employees
A buyer

Down

Conversation
Write on
Sit on
Hearing what someone has to say
Type on
Something provided
Write with
Work at
Being polite

15 Clues: Sit on • Type on • Work at • A buyer • Write on • Write with • Conversation • Being polite • Navigate with • Showing compassion • Something provided • Occurs with new employees • Providing a recommendation • identification employee has • Hearing what someone has to say

Set 2 2024-02-20

Across

What mechanism in Sales Cloud helps in automating repetitive sales tasks?
What feature in Sales Cloud assigns scores to potential leads based on various criteria?
What tool in Sales Cloud provides detailed analysis of sales performance?
What is the centralized repository in Service Cloud for storing and accessing knowledge articles?
What does Service Cloud manage and allocate efficiently in terms of service geographies?
What feature in Sales Cloud manages and assigns specific sales regions to team members?
What platform in Service Cloud resolves support issues collectively?
What tool in Service Cloud is used for handling customer service cases?

Down

What part of Sales Cloud integrates emails for efficient communication tracking?
What Salesforce product assists in managing service requests?
What is the core function of Service Cloud?
What does Service Cloud manage and resolve for customers?
What does Sales Cloud record to keep track of all customer interactions?
What data does Sales Cloud collect and analyze to understand customer behavior and preferences?
What Service Cloud function efficiently assigns support tickets?
What aspect of Sales Cloud organizes and presents offerings for easy access?

16 Clues: What is the core function of Service Cloud? • What does Service Cloud manage and resolve for customers? • What Salesforce product assists in managing service requests? • What Service Cloud function efficiently assigns support tickets? • What platform in Service Cloud resolves support issues collectively? • ...

Contractor Codes 2014-06-10

Across

No access
Customer delayed
Additional lines
40' Ladder req. Customer responsible
Dish Kit Reimbursement
Impaired line of sight (relocate)
Multiswitch Upgrade (5x8 or 4x8)
Existing customer installation (DVR530/DVR630)
Multi-switch hardware reimbursement
Customer Education
New Plex Install (MDU) - includes 1 line
Snow removal
Faulty multi-switch
Dish Upgrade for DVR530/DVR630 install
Power Line Bridge set-up

Down

No fault found
Damaged dish
DSR600 Rental Reimbursement
Service Call - each hour after first hour
Outage caused by others
New Install (dish + 1 line) and Move Program
Service Call - Completed within 24 hours
Receiver upgrade to 6XX, not needing a line run
Service Call - 1st hour
Complete building outage
DVR630 Rental Reimbursement
Second Line Add for DVR630 install for new customers
Installation of non-penetrating roof mount
Education or PR
Work Order Upgrade LNBF to XKU
Multi-switch installation payment

31 Clues: No access • Damaged dish • Snow removal • No fault found • Education or PR • Customer delayed • Additional lines • Customer Education • Faulty multi-switch • Dish Kit Reimbursement • Outage caused by others • Service Call - 1st hour • Complete building outage • Power Line Bridge set-up • DSR600 Rental Reimbursement • DVR630 Rental Reimbursement • Work Order Upgrade LNBF to XKU • ...

Trails Customer Service 2019-09-04

Trails Customer Service crossword puzzle

Across

What we must establish to provide accurate pricing information
Who we transfer party and room rental calls to
What we provide to every caller upon answering the phone
A top skill
The sport for which we reserve time and space
Always a positive
Who we transfer pool group inquiry calls to
Our first impression

Down

We cannot process these over the phone
We answer every call with this
We can help a customer navigate this process online
Who we transfer league inquiry calls to
Good manners, especially applying to speaking on the phone
Our best resource
Who we transfer cultural arts inquiries to

15 Clues: A top skill • Our best resource • Always a positive • Our first impression • We answer every call with this • We cannot process these over the phone • Who we transfer league inquiry calls to • Who we transfer cultural arts inquiries to • Who we transfer pool group inquiry calls to • The sport for which we reserve time and space • Who we transfer party and room rental calls to • ...

Customer Service Week 2015-09-21

Across

The letter W
Where do you look for steps on a job?
What number do you add to the time to get military time?
What do we send through the FE Tool for every appointment?
How many visits does a member receive for Dermatology if they are WT eligible?
The Letter T
The Letter B
The Letter F

Down

What is the new Null Eligibility?
What to do with duplicate authorizations?
What law protects personal information?
What do we fax for every appointment?
What eligibility only shows in DOMA after 08/06/2015?
What website to we check for information from the VA staff?
What do you do to the member file when a member requests services?

15 Clues: The letter W • The Letter T • The Letter B • The Letter F • What is the new Null Eligibility? • Where do you look for steps on a job? • What do we fax for every appointment? • What law protects personal information? • What to do with duplicate authorizations? • What eligibility only shows in DOMA after 08/06/2015? • What number do you add to the time to get military time? • ...

Customer Service Week 2022-09-06

Across

now copied all over the world, Hafele invented this in 1983
where Hafele Australia first called home
style of a hinge component
Brand Ambassador
brighten up your day
Range of Cabinets, Benchtops, Doors.

Down

term for the OHA range with the fold 40 system
Kitchens found at Mitre 10
as one door opens
Name of the Hafele OHA mobile showroom
Common term for a cabinet end panel in QLD
Location where you might find HNZ's head office
classic cabinet lock
Manufacturer & Supplier based in Bad Essen Germany
Best screw to hold a drawer runner

15 Clues: Brand Ambassador • as one door opens • classic cabinet lock • brighten up your day • Kitchens found at Mitre 10 • style of a hinge component • Best screw to hold a drawer runner • Range of Cabinets, Benchtops, Doors. • Name of the Hafele OHA mobile showroom • where Hafele Australia first called home • Common term for a cabinet end panel in QLD • ...

The Digital Leader 2024-10-02

Across

Abbreviation for long-term care
Insurance protection
Managing money
File insurance online
Guidance provided by John Hancock in wealth management
Online is the priority
Annual event celebrating excellence in client support
New ideas for growth
Modern tools for business
Requests for insurance benefits

Down

Pioneering in technology
John Hancock’s global name
An insurance contract.
Advanced artificial intelligence used to revolutionize customer service
Actively involved
A person receiving service
Automated customer help
Financial protection service
Backing up or aiding
Working together effectively
Offers expert guidance
Confidence in a company
Financial assets or money
Providing assistance
What comes before a break in the shell?

25 Clues: Managing money • Actively involved • Insurance protection • Backing up or aiding • Providing assistance • New ideas for growth • File insurance online • An insurance contract. • Offers expert guidance • Online is the priority • Automated customer help • Confidence in a company • Pioneering in technology • Financial assets or money • Modern tools for business • John Hancock’s global name • ...

Customer Service Week Crossword Puzzle 2024-10-08

Across

A confession to soothe an upset customer
The primary goal of customer service interactions
The quality of being able to help customers anytime
The practice of collecting opinions from customers
A polite way to begin or end a call
A follow-up action after resolving an issue
An issue or problem brought up by the customer
Information that helps resolve customer inquiries

Down

The process of fixing an issue or problem
Ensuring consistency in standards when handling customer requests
The feeling when a customer is happy with the service
Ending a customer conversation
A key skill for calming upset customers
A tool for agents to track customer inquiries
The pitch used to communicate with customers

15 Clues: Ending a customer conversation • A polite way to begin or end a call • A key skill for calming upset customers • A confession to soothe an upset customer • The process of fixing an issue or problem • A follow-up action after resolving an issue • The pitch used to communicate with customers • A tool for agents to track customer inquiries • ...

marketing management 2023-03-27

Across

touch and feel
mixed
all similar
markets complementary products
who consumes
physical evidence
customer convenience
does not die
self-service technology
strength, weakness, opportunities, threat
Word of Mouth
middlemen
inertia not buying

Down

place to buy and sell
dies
customer cost
copy
a state of deprivation
short life
want to be backed by buying power
customer
places the product in the consumer's mind
customer communication
need shaped by culture
customer solution
who buys
long life
cannot touch and feel

28 Clues: dies • copy • mixed • customer • who buys • long life • middlemen • short life • all similar • who consumes • does not die • customer cost • Word of Mouth • touch and feel • physical evidence • customer solution • inertia not buying • customer convenience • place to buy and sell • cannot touch and feel • a state of deprivation • customer communication • need shaped by culture • self-service technology • ...

Customer Service Week 2021-09-30

Across

_________to help others and do the right thing!
_____ ______ is a phrase coined by Chik-Fil-A
The Star that is a driving force for excellence
The world's largest internet retailer
Every One Drives Great Experiences
______ Everyone is a value of State Fund
Customers within State Fund
Customers outside of State Fund
Customer Service ________ answer calls from employers, injured workers and the medical community

Down

___ ___the most valuable person in State Fund
There is no I in ________
Employee ________ is the mental and emotional connection you feel toward the work you do
Teamwork makes the ______ Work
State Funds Vision Value and _______ is to become the Carrier of choice
Be ______ is to consider new approaches that server our customers

15 Clues: There is no I in ________ • Customers within State Fund • Teamwork makes the ______ Work • Customers outside of State Fund • Every One Drives Great Experiences • The world's largest internet retailer • ______ Everyone is a value of State Fund • _____ ______ is a phrase coined by Chik-Fil-A • ___ ___the most valuable person in State Fund • ...

Renaissance Customer Service 2023-08-15

Renaissance Customer Service crossword puzzle

Across

mandatory statements that must be read before provider benefits or setting up autopay
how many days to reinstate an off exchange policy after termination for non payment?
a place online that houses job aids, sops, and contact information.
another name for the tongue
the soonest you can terminate a marketplace policy
how many quadrants is the mouth divided into
do this when sending an issue to another department for resolution
the schedule that determines how much a claim will pay.

Down

pediatric teeth are labeled with numbers or letters
a place in knowledge center that provides additional information related to procedure codes, and frequencies
mandatory option for off exchange policies
advise this when a subscriber or provider as how much a procedure will cost
how many adult teeth are there
another name for marketplace policies
your employer.

15 Clues: your employer. • another name for the tongue • how many adult teeth are there • another name for marketplace policies • mandatory option for off exchange policies • how many quadrants is the mouth divided into • the soonest you can terminate a marketplace policy • pediatric teeth are labeled with numbers or letters • the schedule that determines how much a claim will pay. • ...

Customer Service Key Concepts 2020-11-04

Customer Service Key Concepts crossword puzzle

Across

There's never a ___________ time to do business with a customer, if your doors are open for business.
You as an employee are one of your company's most valuable ___________.
Businesses earn a lot of money because they are ___________.
The first step toward improving customer service is to ___________ the level of service you currently provide and then to determine the level you wish to provide.
Customers must feel comfortable while doing business with you. Adapt to their ___________ as best as you can.
Do more than you get ___________ for.
In the long run, repeat business depends on customer ___________.
When handling customer complaints, handle them quickly so the customer is dissatisfied for the ___________ possible length of time.

Down

Develop the feeling of ___________ for your job/work. Make the most of it. You'll be happy and successful as a result.
Every question a customer asks is a request for information that will help him/her make a buying decision, either now or in the ___________.
Positive thinking produces positive ___________.
Fix the problem not the ___________.
Use your own ___________ as a customer to help you understand the principles of good customer relations.
Customers are judging and grading the service they receive during every ___________ at your place of business.
Envision yourself asking the customer to sign your ___________, and you'll develop an accurate picture of the customer's role in your life.
Be a problem-___________.
Doing just a little more than the customer expects is a sure-fire way to develop customer ___________.

17 Clues: Be a problem-___________. • Fix the problem not the ___________. • Do more than you get ___________ for. • Positive thinking produces positive ___________. • Businesses earn a lot of money because they are ___________. • In the long run, repeat business depends on customer ___________. • You as an employee are one of your company's most valuable ___________. • ...

Customer Service Week Crossword 2018-09-14

Customer Service Week Crossword crossword puzzle

Across

Assistance or support for customers
Customers and People are our ____ and soul
You need to ask these to find out what the customer wants
Using phrases like please and thank you is being _____
Someone who pays for goods and services
Smile while you _____
Be concerned about the customer
Recognize with gratitude; be grateful for
The first known use of a _____ was in 1885
We should use these types of words on our calls
We create these memories

Down

Service is about the way we ____ our customers
Hear with intention
Action that produces the desired result for customers
How we want our customers to feel as a result of our service
Transmit Information
It's not sympathy but shows we understand
What the customer wants from us if there is a problem
The standards our customers expect
To meet customer needs and wants

20 Clues: Hear with intention • Transmit Information • Smile while you _____ • We create these memories • Be concerned about the customer • To meet customer needs and wants • The standards our customers expect • Assistance or support for customers • Someone who pays for goods and services • It's not sympathy but shows we understand • Recognize with gratitude; be grateful for • ...

Social Media 2015-01-12

Across

service
kantoor
ervaring
beleefd
interesses
klant
specialisme
informatie
karakter
bedrijf
vaardigheden

Down

promotie
aanbeveling
toerisme
succesvol
onderwijs/opleiding
enthousiasme
werk
connectie
vriendelijk/aardig

20 Clues: werk • klant • service • kantoor • beleefd • bedrijf • promotie • ervaring • toerisme • karakter • succesvol • connectie • interesses • informatie • aanbeveling • specialisme • enthousiasme • vaardigheden • vriendelijk/aardig • onderwijs/opleiding

Customer Service Week 2022-09-07

Across

Now copied all over the world, Häfele invented this in 1983
Where Häfele Australia first called home
Style of a hinge component
Brand Ambassador
Brighten up your day
Range of Cabinets, Benchtops, Doors.

Down

Term for the OHA range with the fold 40 system
Kitchens found at Mitre 10
As one door opens
Name of the Häfele OHA mobile showroom
Common term for a cabinet end panel in QLD
Location where you might find HNZ's head office
Classic cabinet lock
Manufacturer & Supplier based in Bad Essen Germany
Best screw to hold a drawer runner

15 Clues: Brand Ambassador • As one door opens • Classic cabinet lock • Brighten up your day • Kitchens found at Mitre 10 • Style of a hinge component • Best screw to hold a drawer runner • Range of Cabinets, Benchtops, Doors. • Name of the Häfele OHA mobile showroom • Where Häfele Australia first called home • Common term for a cabinet end panel in QLD • ...

Customer Service Week 2019-10-07

Across

letters
inquiring, seeking, exploring.
a appreciation, thankfulness, gratefulness
a person employed in an office or other establishment to greet visitors.
The removal of documents done on a routine basis.
a person or organization that you provide goods or services from a store or business for.
Medicaid for the aged, blind and disabled.

Down

a piece of information store in a computer.
a formal request for services from a person or organization.
a vinyl disc.
a person who answers phones for a company or switchboard.
a machine that examines the body through the use of imaging.
Securely send and receive documents electronically.
a needed skill for tactful handling of difficult customers.
an electronic filing system.

15 Clues: letters • a vinyl disc. • an electronic filing system. • inquiring, seeking, exploring. • Medicaid for the aged, blind and disabled. • a piece of information store in a computer. • a appreciation, thankfulness, gratefulness • The removal of documents done on a routine basis. • Securely send and receive documents electronically. • ...

Customer Service Week 2018-10-11

Across

Tool used to inform clients when on leave
Deceased member with minor child on approved benefits FAW will pay the benefit to which fund if a trust is not available?
Members can switch their risk benefits (True or False)
Contributions taxed as a fringe benefit in the hands of a member
Number of days required for notice of termination
All 37D deductions are referred to which team for approval?

Down

Early Retirement starts at age?
Cheapest Product Option
Emails must be responded to in how many hours?
Where does one go to update your signature?
Type of claim submitted by the employer when a member is incapable of working
Debit order recons cut off date
How many rings must a call be answered in?
Microsoft tool used to communicate
Benefit available for Conversion with Myriad up to age 70

15 Clues: Cheapest Product Option • Early Retirement starts at age? • Debit order recons cut off date • Microsoft tool used to communicate • Tool used to inform clients when on leave • How many rings must a call be answered in? • Where does one go to update your signature? • Emails must be responded to in how many hours? • Number of days required for notice of termination • ...

Customer Service Key Concepts 2020-11-04

Across

There's never a ___________ time to do business with a customer, if your doors are open for business.
You as an employee are one of your company's most valuable ___________.
Businesses earn a lot of money because they are ___________.
The first step toward improving customer service is to ___________ the level of service you currently provide and then to determine the level you wish to provide.
Customers must feel comfortable while doing business with you. Adapt to their ___________ as best as you can.
Do more than you get ___________ for.
In the long run, repeat business depends on customer ___________.
When handling customer complaints, handle them quickly so the customer is dissatisfied for the ___________ possible length of time.

Down

Develop the feeling of ___________ for your job/work. Make the most of it. You'll be happy and successful as a result.
Every question a customer asks is a request for information that will help him/her make a buying decision, either now or in the ___________.
Positive thinking produces positive ___________.
Fix the problem not the ___________.
Use your own ___________ as a customer to help you understand the principles of good customer relations.
Customers are judging and grading the service they receive during every ___________ at your place of business.
Envision yourself asking the customer to sign your ___________, and you'll develop an accurate picture of the customer's role in your life.
Be a problem-___________.
Doing just a little more than the customer expects is a sure-fire way to develop customer ___________.

C3 Crossword Puzzle 2020-03-27

Across

challenging
What you should have when a customer comes into the branch
customer service
requires your credit score
offering
getting the acknowledgement to continue
at least one a day
second 6 critical skill

Down

huddle
What can we do to help you?
job description
to service
uncovering a solution
acting it out
acknowledging everything that a customer says

15 Clues: huddle • offering • to service • challenging • acting it out • job description • customer service • at least one a day • uncovering a solution • second 6 critical skill • requires your credit score • What can we do to help you? • getting the acknowledgement to continue • acknowledging everything that a customer says • What you should have when a customer comes into the branch

Crossword Challenge 2017-04-17

Across

This organization is responsible for administering LL services including Assurance
Since 1985, this program has provided a discount on phone service for qualifying low-income consumers
% of live h/s given out due to an approval from Solix that is denied by Xerox
Word to describe customers who leave Assurance for any reason
Term used when customer lifeline flag is lifted, meaning subscriber no longer qualifies for Lifeline service
State with highest subsidy for Lifeline service
A partner launched in March that drives new customers to AW by leveraging relationships with Medicaid HMOs
Sub who loses Assurance Eligibility as a result of signing up for another LL Service
Type of application completed with OA assistance, then reviewed in minutes by Solix
Annual process required by FCC to ensure continued eligibility of all AW subscribers

Down

Type of plan that allows AW customers to add additional Data or Minutes to their monthly plan
Largest Assurance competitor in the Lifeline business
Primary driver of LL eligibility loss for Assurance
Abbrev - All revenue a customer generates for Assurance, minus all the expense required to acquire customer and provide service
This form must be completed when service is requested as an address which already receives a Lifeline benefit
Ad hoc minutes used beyond those included in any Assurance plan
Entry to record expense when it is incurred, when the invoice will be received and paid later
Blocks AW Customer from Transfer to another carrier if they initiated broadband service less than 1 year ago
2017 Fiscal Year Budget View
Payments from subscribes and state PUCs received for providing wireless service
Total Change in Sub count, inc Sales and Churn
Basic handset was the primary AW device prior to Android launch

22 Clues: 2017 Fiscal Year Budget View • Total Change in Sub count, inc Sales and Churn • State with highest subsidy for Lifeline service • Primary driver of LL eligibility loss for Assurance • Largest Assurance competitor in the Lifeline business • Word to describe customers who leave Assurance for any reason • Ad hoc minutes used beyond those included in any Assurance plan • ...

Mod 7 2016-08-25

Across

Customer pays their termination amount and request their gas service to be restored
Low Income Customer Affordability Assistance Program
Stands for collection turn on
Customer smells strong odor of gas
Home Energy Assistance Program

Down

Customer calls stating they smells gas
______ history that shows if a customer has a shut off notice on their account
Customer requests a few more days to pay their bill without loss of service
Customers account is now closed and they owe a remaining amount, this is called a _____
Discount on basic service charge for customers who received HEAP
Where do you call to see if an emergency order has been received
public service commission

12 Clues: public service commission • Stands for collection turn on • Home Energy Assistance Program • Customer smells strong odor of gas • Customer calls stating they smells gas • Low Income Customer Affordability Assistance Program • Discount on basic service charge for customers who received HEAP • Where do you call to see if an emergency order has been received • ...

Premium Service 2024-05-21

Across

lounge for international business class customers
color used for seats on airplane
ground transfer program
time off
sparkling wine
hub to the north
vendor for wheelchairs
coffee brand

Down

name of airport
service provider for lounges
car brand used for Global Service customers
credit card brand
device used for customer service
popular food item on the Polaris lounge menu
skin products used in Polaris
check in system for lounges
top customer

17 Clues: time off • top customer • coffee brand • sparkling wine • name of airport • hub to the north • credit card brand • vendor for wheelchairs • ground transfer program • check in system for lounges • service provider for lounges • skin products used in Polaris • color used for seats on airplane • device used for customer service • car brand used for Global Service customers • ...

Sports Marketing Crossword Puzzle 2024-11-14

Sports Marketing Crossword Puzzle crossword puzzle

Across

the specific place it would be taking place
type of product manufactured by a specific company
a picture that could define the brand
a product that is tangible
The brand the customer prefers but will still use other brands
Where the marketing is taking place
characters used to identify with a brand
enter
The very beginning of the product life cycle, low sales
peak of the product, most revenue
product starts dying down losing revenue

Down

an intangible product
Long term products
person using the product/service
A phrase that represents the brand for example: Just do it. For Nike
exit
attempt to communicate a brand, product, or concept to the general public
person buying product/service
the history of the brand
experiential marketing of a brand, service, or product through memorable experiences
Product/Service is growing, gaining revenue
quick rise in sales then a quick decrease
What marketers use to get there product/service known to the public
focus on retaining and increasing revenue from existing customers
promoting awareness of the brand but doesn't include any contract for sale of service
The brand the customer must use and won't use another brand

26 Clues: exit • enter • Long term products • an intangible product • the history of the brand • a product that is tangible • person buying product/service • person using the product/service • peak of the product, most revenue • Where the marketing is taking place • a picture that could define the brand • characters used to identify with a brand • product starts dying down losing revenue • ...

December Raffle Crossword 2020-12-10

December Raffle Crossword crossword puzzle

Across

Complementing the customers (blank)can increase your CSAT
Being (blank) with the customer will improve your 2DRR
How much weight does 2DRR have.
How should you end every call with a customer?
Customer-centric (blank) will increase both your CSAT and 2DRR
Showing the customer (blank) will improve your CSAT.
An efficient (blank) can improve your 2drr.
How many senior service agents are on team 6?
Set clear and concise (blank) to ensure that the customer does not need to call back.
Being (blank) when talking with your customer increases the customers trust in you resolutions and will increase your CSAT.
Survey sent to the customer.

Down

What is Andy's dogs name?
Best tool customers can use instead of calling customer service.
What is one of the KPI's we are focusing on this month?
Avoid excessive (blank) while on a call to improve your CSAT.
This is a great behavior to identify the customers needs on every call to improve your CSAT.
Asking strong (blank) questions can help identify the customers core issues.
How much weight does the CSAT have?
Asking the customer if they have any additional (blank) is a great way to improve your 2DRR.
What is Tori's dogs name?

20 Clues: What is Andy's dogs name? • What is Tori's dogs name? • Survey sent to the customer. • How much weight does 2DRR have. • How much weight does the CSAT have? • An efficient (blank) can improve your 2drr. • How many senior service agents are on team 6? • How should you end every call with a customer? • Showing the customer (blank) will improve your CSAT. • ...

Team 6 December Raffle Crossword 2020-12-01

Team 6 December Raffle Crossword crossword puzzle

Across

Complementing the customers (blank)can increase your CSAT
Being (blank) with the customer will improve your 2DRR
How much weight does 2DRR have.
How should you end every call with a customer?
Customer-centric (blank) will increase both your CSAT and 2SRR
Showing the customer (blank) will improve your CSAT.
An efficient (blank) can improve your 2drr.
How many senior service agents are on team 6?
Set clear and concise (blank) to ensure that the customer does not need to call back.
Being (blank) when talking with your customer increases the customers trust in you resolutions and will increase your CSAT.
Survey sent to the customer.

Down

What is Andy's dogs name?
Best tool customers can use instead of calling customer service.
What is one of the KPI's we are focusing on this month?
Avoid excessive (blank) while on a call to improve your CSAT.
This is a great behavior to identify the customers needs on every call to improve your CSAT.
Asking strong (blank) questions can help identify the customers core issues.
How much weight does the CSAT have?
Asking the customer if they have any additional (blank) is a great way to improve your 2DRR.
What is Tori's dogs name?

Team 6 December Raffle Crossword 2020-12-01

Across

Complementing the customers (blank)can increase your CSAT
Being (blank) with the customer will improve your 2DRR
How much weight does 2DRR have.
How should you end every call with a customer?
Customer-centric (blank) will increase both your CSAT and 2DRR
Showing the customer (blank) will improve your CSAT.
An efficient (blank) can improve your 2drr.
How many senior service agents are on team 6?
Set clear and concise (blank) to ensure that the customer does not need to call back.
Being (blank) when talking with your customer increases the customers trust in you resolutions and will increase your CSAT.
Survey sent to the customer.

Down

What is Andy's dogs name?
Best tool customers can use instead of calling customer service.
What is one of the KPI's we are focusing on this month?
Avoid excessive (blank) while on a call to improve your CSAT.
This is a great behavior to identify the customers needs on every call to improve your CSAT.
Asking strong (blank) questions can help identify the customers core issues.
How much weight does the CSAT have?
Asking the customer if they have any additional (blank) is a great way to improve your 2DRR.
What is Tori's dogs name?

marketing terms 2016-09-01

Across

physical
delivering
telling
amount
buys
marketed
guides
helps

Down

bought
action
company
product
plan
predict
customer
making

16 Clues: plan • buys • helps • bought • action • amount • guides • making • company • product • predict • telling • physical • customer • marketed • delivering

Team 6 December Raffle Crossword 2020-12-09

Across

Survey sent to the customer.
Showing the customer (blank) will improve your CSAT.
This is a great behavior to identify the customers needs on every call to improve your CSAT.
How much weight does 2DRR have.
Being (blank) with the customer will improve your 2DRR
How should you end every call with a customer?
Complementing the customers (blank)can increase your CSAT
Asking strong (blank) questions can help identify the customers core issues.
What is Tori's dogs name?
An efficient (blank) can improve your 2drr.

Down

Being (blank) when talking with your customer increases the customers trust in you resolutions and will increase your CSAT.
Best tool customers can use instead of calling customer service.
How many senior service agents are on team 6?
Customer-centric (blank) will increase both your CSAT and 2DRR
Set clear and concise (blank) to ensure that the customer does not need to call back.
What is one of the KPI's we are focusing on this month?
Avoid excessive (blank) while on a call to improve your CSAT.
How much weight does the CSAT have?
What is Andy's dogs name?
Asking the customer if they have any additional (blank) is a great way to improve your 2DRR.

Retention 2018-06-05

Across

A customer calling to _______ their services will need to be transferred to Support.
A Retention ______ will leave notes on the customer's account.
The customer got rid of their phone line and would like to get cameras. We should submit a research request to Transfer/_______.
A customer who wants to cancel due to service issues should be transferred to ______ for additional assistance.
An account that has been shutdown due to non payment will be marked as _____.
I can quickly find the customer’s EOA in this tab.
When a customer calls to cancel their service, we should always ask ______.

Down

There are _____ reasons that we will consider releasing a customer with a buyout.
Retention must explain the ______ and requirements to a customer who is looking to upgrade.
_____ is needed when a customer requests to cancel early due to moving our of the service area.
The new store manager needs to complete this form.
A _______ Representative pre-screens a call before determining if it requires additional handling from a Retention Specialist.
SafeTouch does not ______ services.
We do not quote ______ unless it has been notated on the customer’s account.
A non-renewal letter must be received at least ______ days prior to the customer’s EOA.

15 Clues: SafeTouch does not ______ services. • The new store manager needs to complete this form. • I can quickly find the customer’s EOA in this tab. • A Retention ______ will leave notes on the customer's account. • When a customer calls to cancel their service, we should always ask ______. • We do not quote ______ unless it has been notated on the customer’s account. • ...

Account Care 2024-07-26

Across

"if it's local and a serviceable residence, we can move for ______"
something monetary we can offer a customer to appease their concerns (i.e. coupon, rate reduction)
refers to the lowest possible price a customer can have
the guarantee we offer customers that we will keep coming back if pest issues persist
when a customer requests for their service to be put on hold
the official title of an Office Expert in the Account Care team
an upset customer who has asked to speak with a supervisor but not necessarily cancel their account

Down

the window of time that a single Account Manager is responsible over an account
a recurring service that is tied to a service agreement
__________ is reality - aCare lives by this phrase
situation where a customer says "do this or I will cancel"
the feeling that motivates 99% of customers requesting to cancel
what the customer must pay us back if they cancel before their agreement is over
TRUE OR FALSE: if a customer hasn't had their initial service yet but they want to cancel, transfer to Account Care
the preferred term for referring to a customer's contract

15 Clues: __________ is reality - aCare lives by this phrase • a recurring service that is tied to a service agreement • refers to the lowest possible price a customer can have • the preferred term for referring to a customer's contract • situation where a customer says "do this or I will cancel" • when a customer requests for their service to be put on hold • ...

Retention 2018-06-01

Across

When a customer calls to cancel their service, we should always ask ______.
I can quickly find the customer’s EOA in this tab.
An account that has been shutdown due to non payment will be marked as _____.
A customer calling to _______ their services will need to be transferred to Support.
We do not quote ______ unless it has been notated on the customer’s account.
A _______ Representative pre-screens a call before determining if it requires additional handling from a Retention Specialist.
A Retention ______ will leave notes on the customer's account.

Down

SafeTouch does not ______ services.
A non-renewal letter must be received at least ______ days prior to the customer’s EOA.
The customer got rid of their phone line and would like to get cameras. We should submit a research request to Transfer/_______.
The new store manager needs to complete this form.
There are _____ reasons that we will consider releasing a customer with a buyout.
_____ is needed when a customer requests to cancel early due to moving our of the service area.
Retention must explain the ______ and requirements to a customer who is looking to upgrade.
A customer who wants to cancel due to service issues should be transferred to ______.

15 Clues: SafeTouch does not ______ services. • I can quickly find the customer’s EOA in this tab. • The new store manager needs to complete this form. • A Retention ______ will leave notes on the customer's account. • When a customer calls to cancel their service, we should always ask ______. • We do not quote ______ unless it has been notated on the customer’s account. • ...

Customer Service Week 2021 2021-10-06

Customer Service Week 2021 crossword puzzle

Across

Always go the ________ mile
Transmit information
The act of giving support to someone
Work done by one person or group that benefits another
Very concerned about the needs of others
Recognize with gratitude; be grateful for
Watch your ______ when speaking to customers
Lend a hand
Being of service or assistance
Working with a spirit of cooperation and collaboration
Hear with intention
Always provide __________ customer service

Down

The opportunity to pay a bill late without having services shut off is an
A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement
show _________ towards the customer
Settle or find a solution to
To receive input
A form used in making a request
Someone who pays for services
Transfer of information
If the caller is upset, stay

21 Clues: Lend a hand • To receive input • Hear with intention • Transmit information • Transfer of information • Always go the ________ mile • Settle or find a solution to • If the caller is upset, stay • Someone who pays for services • Being of service or assistance • A form used in making a request • show _________ towards the customer • The act of giving support to someone • ...

Essential Numbers 2021-11-28

Across

EZ Pass
Elizabeth River Tunnels Customer Service
Blue Ridge Parkway Association
DMV
Virginia Tourism
DMV Hauling Permits
Directional Signing Program (Primary)
Big Walker Mountain Tunnel
Jamestown Scotland Ferry (Internal)

Down

VDOT Customer Service Center
Virginia Retirement System
Chesapeake Bay Bridge Tunnel
Tidewater Express
VITA
Transurban
ATSSA

16 Clues: DMV • VITA • ATSSA • EZ Pass • Transurban • Virginia Tourism • Tidewater Express • DMV Hauling Permits • Virginia Retirement System • Big Walker Mountain Tunnel • VDOT Customer Service Center • Chesapeake Bay Bridge Tunnel • Blue Ridge Parkway Association • Jamestown Scotland Ferry (Internal) • Directional Signing Program (Primary) • Elizabeth River Tunnels Customer Service

Customer Service Week Quiz 2023 2023-10-04

Customer Service Week Quiz 2023 crossword puzzle

Across

Total CS in Cryovac(M)Sdn Bhd plant
Customer Service Representatives for EMEA
Customer Service Representatives for China Taiwan Hong Kong Malaysia
CS Service Performance Measurement
Customer Service Representatives for India,Indonesia,Philipines,Thailand

Down

Action needed upon new order received
Total country shipped
Customer Service Representatives for Korea,Japan,Singapore,Vietnam,Australia,NZ
Monthly data provided by sales
Highest sales type sold from Kuantan
Top country with highest volume shipped in 2023

11 Clues: Total country shipped • Monthly data provided by sales • CS Service Performance Measurement • Total CS in Cryovac(M)Sdn Bhd plant • Highest sales type sold from Kuantan • Action needed upon new order received • Customer Service Representatives for EMEA • Top country with highest volume shipped in 2023 • Customer Service Representatives for China Taiwan Hong Kong Malaysia • ...

Team 6 December Raffle Crossword 2020-12-01

Across

Complementing the customers (blank)can increase your CSAT
Being (blank) with the customer will improve your 2DRR
How much weight does 2DRR have.
How should you end every call with a customer?
Customer-centric (blank) will increase both your CSAT and 2DRR
Showing the customer (blank) will improve your CSAT.
An efficient (blank) can improve your 2drr.
How many senior service agents are on team 6?
Set clear and concise (blank) to ensure that the customer does not need to call back.
Being (blank) when talking with your customer increases the customers trust in you resolutions and will increase your CSAT.
Survey sent to the customer.

Down

What is Andy's dogs name?
Best tool customers can use instead of calling customer service.
What is one of the KPI's we are focusing on this month?
Avoid excessive (blank) while on a call to improve your CSAT.
This is a great behavior to identify the customers needs on every call to improve your CSAT.
Asking strong (blank) questions can help identify the customers core issues.
How much weight does the CSAT have?
Asking the customer if they have any additional (blank) is a great way to improve your 2DRR.
What is Tori's dogs name?

Retention 2018-06-05

Across

_____ is needed when a customer requests to cancel early due to moving our of the service area.
The customer got rid of their phone line and would like to get cameras. We should submit a research request to Transfer/_______.
SafeTouch does not ______ services.
A _______ Representative pre-screens a call before determining if it requires additional handling from a Retention Specialist.
A customer calling to _______ their services will need to be transferred to Support.
A non-renewal letter must be received at least ______ days prior to the customer’s EOA.
A Retention ______ will leave notes on the customer's account.
I can quickly find the customer’s EOA in this tab.

Down

We do not quote ______ unless it has been notated on the customer’s account.
There are _____ reasons that we will consider releasing a customer with a buyout.
An account that has been shutdown due to non payment will be marked as _____.
A customer who wants to cancel due to service issues should be transferred to ______ for additional assistance.
The new store manager needs to complete this form.
Retention must explain the ______ and requirements to a customer who is looking to upgrade.
When a customer calls to cancel their service, we should always ask ______.

Strive for Five 2018-05-01

Across

Show you ____.
I need to brand the ______ on every call except Help desk or a Customer Complaint call.
Have I answered all your questions today? Is an example of offering further______.
Service Our goal for strive for five is to ensure great ________ service
__________the Customer
Active_______, keeps the Customer from repeating the same information.
Be ________.

Down

______ the everyday experience.
_______________ communicate.
When my Customer is unhappy I try to _______ the situation.
One way to acknowledge the Customer
Phrase I will be happy to help you with that!
please, thank you and may I are examples of ______.
Certainly, superb, with pleasure are all examples of _____ language.
Give_______.
I understand how frustrating this situation is for you. Shows what?

16 Clues: Give_______. • Be ________. • Show you ____. • __________the Customer • _______________ communicate. • ______ the everyday experience. • One way to acknowledge the Customer • Phrase I will be happy to help you with that! • please, thank you and may I are examples of ______. • When my Customer is unhappy I try to _______ the situation. • ...

The POWER of SERVICE 2021-10-05

Across

_ obsessed
Assist Channel sales colleagues, licensed distributor partners as well as producers and dealers (MWI, Covetrus, Midwest…)
We are _ Zoetis
MS platform used to communicate
New account set up and account maintenance (text on acct, address change). Review and release controlled, state restricted and conditionally licensed products. Maintain tax exemptions at the customer account level.
Zoetis Petcare _
Responsible for reviewing order delivery and billing blocks. (Returns/Call tags. Ensuring all orders (including return orders) fall within existing pricing, marketing and/or policy parameters established by Finance, Sales, and Marketing.
Customer orders and returns, 1st level billing support, Customer and business feedback via Service Cloud.

Down

this years Customer Service week theme
Handle DX contracts, various inquiries and field service cloud cases from technical team
This department has accounts that provide chicken to Chick-Fil-A.
our _ make the difference
always do the _ thing
Process various order types for Field Sales colleagues: sales, returns, samples, donations and services, NPP/NOP orders/ FFO inquiries (Field Force Ordering)
what customer service uses to place orders

15 Clues: _ obsessed • We are _ Zoetis • Zoetis Petcare _ • always do the _ thing • our _ make the difference • MS platform used to communicate • this years Customer Service week theme • what customer service uses to place orders • This department has accounts that provide chicken to Chick-Fil-A. • ...

Travel and Tourism 2023-02-09

Across

The customer is ....
The moment of ....
Concierges need to offer ..........
This is the quality of a business that gives confidence that it will be reliable.
.... customer service involves delighting the customer.

Down

An important quality of customer service that means things happen as promised.
The person a business needs to look after.
This is the quality of a business that gives confidence that queries will be dealt with quickly.
Unit 3 is about customer ....
... customer service would be ignoring the customer.
People who put themselves in others' shoes are showing this.

11 Clues: The moment of .... • The customer is .... • Unit 3 is about customer .... • Concierges need to offer .......... • The person a business needs to look after. • ... customer service would be ignoring the customer. • .... customer service involves delighting the customer. • People who put themselves in others' shoes are showing this. • ...

Retention 2018-06-01

Across

_____ is needed when a customer requests to cancel early due to moving our of the service area.
The customer got rid of their phone line and would like to get cameras. We should submit a research request to Transfer/_______.
I can quickly find the customer’s EOA in this tab.
A Retention ______ will leave notes on the customer's account.
A customer calling to _______ their services will need to be transferred to Support.
SafeTouch does not ______ services.
We do not quote ______ unless it has been notated on the customer’s account.
A non-renewal letter must be received at least ______ days prior to the customer’s EOA.

Down

There are _____ reasons that we will consider releasing a customer with a buyout.
A customer who wants to cancel due to service issues should be transferred to ______.
Retention must explain the ______ and requirements to a customer who is looking to upgrade.
The new store manager needs to complete this form.
A _______ Representative pre-screens a call before determining if it requires additional handling from a Retention Specialist.
An account that has been shutdown due to non payment will be marked as _____.
When a customer calls to cancel their service, we should always ask ______.

Customer Service Week 2021 2021-10-06

Across

Always go the ________ mile
Transmit information
The act of giving support to someone
Work done by one person or group that benefits another
Very concerned about the needs of others
Recognize with gratitude; be grateful for
Watch your ______ when speaking to customers
Lend a hand
Being of service or assistance
Working with a spirit of cooperation and collaboration
Hear with intention
Always provide __________ customer service

Down

The opportunity to pay a bill late without having services shut off is an
A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement
show _________ towards the customer
Settle or find a solution to
To receive input
A form used in making a request
Someone who pays for services
Transfer of information
If the caller is upset, stay

Test your Marketing Knowledge 2013-02-28

Test your Marketing Knowledge crossword puzzle

Across

a direct marketing tool
can help you get the word out to your customers
one of the 4Ps of marketing
a way in which to communicate with the media
the process of finding out important details about your market
effective ____________ is important to informing customers of your products/services
Right Angle Imaging provides marketing _____
word of _____
the "s" in PSA

Down

you must project a positive ______
any recognisable logo or symbol that identifies your product or service
always ensure your customer is ______ with your product or service
Keep an eye on what the _______ are doing
identify your _____ market
a short 30 second - 1 minute min summary of your product or service
social media site with over one billion active users
your unique selling _________
a medium where you can interact with customers
find ________ solutions to meet your customers needs
customer _________ are opportunities for improvement
is always right
accronym for the process of managing a website's visibility in a search engine

22 Clues: word of _____ • the "s" in PSA • is always right • a direct marketing tool • identify your _____ market • one of the 4Ps of marketing • your unique selling _________ • you must project a positive ______ • Keep an eye on what the _______ are doing • a way in which to communicate with the media • Right Angle Imaging provides marketing _____ • ...

Promotions Review 2023-12-10

Across

Any paid form of communication with the customer including commercials, ads, fliers, events, and newspaper ads
when the customer agrees to purchase the product/service
a type of motive with logical reasons for buying the product/service
used to create a positive public image for a company or organization
The physical elements in a place of business that attracts customers to your business
a store ___________ are ways that stores use floor space to facilitate and promote sales & serve customers
When a salesperson works directly with the customer, this is the most expensive promotional strategy
a store ______ creates a memorable shopping experience which plays on all 5 senses
Any activity that helps in the exposure or sale of a product/service
a type of motive to purchase due to a feeling associated with the product/service
this media type includes social media, YouTube, Pandora or Spotify, Apps, Internet Ads, Google sponsored search
salesman can __________ a product to educate customers on its functions

Down

Group of people that are regular customers at a place of business
interior ___________ are fixtures in a store to show merchandise, provide information, encourage customers to buy
these need to be answered so customers may overcome resistance
Reasons a consumer purchases a product/service
used to communicate with customers directly though mailing and emails
this type of media includes newspapers, mailings, and billboards
Different ways businesses use to present the advertisement. This must be matched to the target market
upselling additional projects to go with the product like accessories or warranties
determining ________ of the customer helps a salesman to identify how their product/service can help
the first step of selling including greeting the customer
Serving consumers before, during & after a purchase
______________ advertising allows companies to reach a large number of people with one message
checking in with a customer after a sale is complete
a type of motive where purchasing a product/service due to loyalty to the company or brand
Incentives that encourage customers to purchase a product/service like discounts, BOGO, or coupons coupons
this type of media includes in-store advertising, pens, logo on shirts/hats, bus benches, airplane banner
this type of media includes podcasts, commercials, and radio ads

29 Clues: Reasons a consumer purchases a product/service • Serving consumers before, during & after a purchase • checking in with a customer after a sale is complete • when the customer agrees to purchase the product/service • the first step of selling including greeting the customer • these need to be answered so customers may overcome resistance • ...

Review Questions 2024-04-11

Across

Customer presses option "0"
This website is only for the call center
Basic of customer service: listen and acknowledge
2/3 of the core values
Used to make appointments with customer service reps at a branch
What does the "S" in GUEST stand for?
What branch are we closing in June?
What are the hybrid tellers called?
Customers feel that they have a say in the situation

Down

One of the 4 R's that we learned during orientation
What phone system do we use to answer calls?
One of the Oahu drive thru teller locations
This department assists agents with directions on calls and where to find a procedure
3/3 of the core values
1/3 of the core values
One of the hot topics to avoid
Basic of customer service: be nice!

17 Clues: 2/3 of the core values • 3/3 of the core values • 1/3 of the core values • Customer presses option "0" • One of the hot topics to avoid • What branch are we closing in June? • What are the hybrid tellers called? • Basic of customer service: be nice! • What does the "S" in GUEST stand for? • This website is only for the call center • One of the Oahu drive thru teller locations • ...

Sales terms 2023-07-07

Across

A concern or barrier raised by a prospect that inhibits or prevents them from making a purchase.
The specific group of people or businesses that a product or service is intended to appeal to and serve.
A visual representation of the sales process, showing the progression of prospects from initial contact to closing the sale.
The predetermined sales target or goal that a salesperson is expected to achieve within a specific period.
Additional features, benefits, or services that are provided to customers to enhance the perceived value of a product or service.
handling Addressing and resolving concerns or objections raised by prospects to overcome barriers to the sale.
A financial incentive or percentage of the sales revenue that a salesperson receives as compensation for achieving or exceeding sales targets.
The period of time it takes from initial contact with a prospect to closing the sale, including all stages and interactions.
The unique combination of benefits and value that a product or service offers to customers compared to competitors.
The practice of encouraging a customer to purchase a more expensive or additional product or service than originally intended.
Assessing the suitability and potential of a prospect to determine if they meet the criteria for becoming a customer.
A visual representation of the buyer's journey, illustrating the stages a prospect goes through from initial awareness to becoming a customer.
The process of identifying potential customers or leads for a product or service.

Down

Establishing and nurturing long-term connections with customers based on trust, rapport, and mutual understanding.
Making unsolicited calls to potential customers who have not expressed prior interest in the product or service being offered.
The process of identifying and attracting potential customers who have expressed interest in a product or service.
The act of contacting a prospect or customer after an initial interaction to maintain engagement and nurture the relationship.
The state of a product or service becoming outdated or no longer relevant due to technological advancements or changing market demands.
Offering complementary or related products or services to a customer who has already made a purchase.
When an existing customer recommends or refers a new prospect or lead to a salesperson or company.
The final stage of the sales process, where the salesperson seeks to secure a commitment from the prospect to make a purchase.

21 Clues: The process of identifying potential customers or leads for a product or service. • A concern or barrier raised by a prospect that inhibits or prevents them from making a purchase. • When an existing customer recommends or refers a new prospect or lead to a salesperson or company. • ...

Services Awareness Week 2022-05-03

Services Awareness Week crossword puzzle

Across

Don't know if we offer the service? Use the _______ _____ on Service Connect to find out!
We offer tune-up, install, repairs, maintenance, and replacement on your ______ unit.
Customer information for a free estimate on one of our home services.
A service that requires a deposit from the customer to quote for install or special order products.
"My kitchen is so old and it's falling apart. I need to replace all my cabinets. And maybe get an island added!" Which Home Service do we offer to this customer?
We offer free in home estimates for Granite, Quartz, Cambria, Solid Surface, and Laminate _________
"I want to update my shower and get new flooring in my bathroom." Which Home Service do we offer to this customer?
The app on the store PC menu that allows us to input leads.

Down

"I really hate my kitchen but it was remodeled just before I bought my house. Is there any way I can just update the look of it? Maybe just change the doors out?" Which Home Service do we offer to this customer?
Requires a $50 deposit for Home Depot Measurement Services to quote a customer on carpet, tile, laminate, and vinyl installs.
We install gas, electric, and tankless same day and next day. Call 1(800)HOMEDEPOT for a free estimate.
"I want to replace my old patio door and possibly some of my windows as well. I want an idea on how much it would be to install." Which Home Service do we offer to this customer?
we install exterior/entry, interior, closet, security, and screens with a $40 deposit for measure.
Our flooring installer
We install 1-10 for $119 and 11-20 for $199 with a $50 deposit for measure.

15 Clues: Our flooring installer • The app on the store PC menu that allows us to input leads. • Customer information for a free estimate on one of our home services. • We install 1-10 for $119 and 11-20 for $199 with a $50 deposit for measure. • We offer tune-up, install, repairs, maintenance, and replacement on your ______ unit. • ...

Customer Service Week 2016 2016-09-27

Customer Service Week 2016 crossword puzzle

Across

The ____ is why we are here.
Your most important communication tool when you're on the phone is your ____.
Understanding and identifying with your customers' feelings is called ____.
Brand with an orange logo.
Treat each customer as if they're the ____ one you'll deal with that day.
Customers who have their complaints satisfactorily resolved tell an average of how many people?
Customer complaints should be seen as ____ to improve service.
A positive one will make your day better.
The most important customer service skill is ____.
Anticipating problems, heading them off and alerting customers is being ____.

Down

You start each call with a friendly ____.
Brand with a green logo.
The annual celebration of the importance of customer service is ____. (3 words)
Brand with a multi-color logo.
You sound more relaxed and friendly when you ____ while talking on the phone.
Delighting your customers means ____ their expectations.
Taking personal responsibility for a customer's complaint is taking ____.

17 Clues: Brand with a green logo. • Brand with an orange logo. • The ____ is why we are here. • Brand with a multi-color logo. • You start each call with a friendly ____. • A positive one will make your day better. • The most important customer service skill is ____. • Delighting your customers means ____ their expectations. • ...

Chapter 2 Terms to Know Crossword Puzzle 2024-10-01

Chapter 2 Terms to Know Crossword Puzzle crossword puzzle

Across

The area in a hospitality business that guests usually do not see
Informal conversation people have about their experiences with a business.
A customer who purchases products or services from a hospitality business
An activity that is done for another person
Employees whose work rarely involves interacting with customers
Service that meets or exceeds customer expectation
Employees whose main function is to interact with customers

Down

An employee who can anticipate customers needs
Providing the same good service and products to customers each and every time they come to your business
Positive feeling customers have about a business that meets their needs
The area in a hospitality business that guests usually see
Someone who purchase products or services from business, such as a department store or a hotel
A time when customer's experience makes a bigger impact on customer satisfaction than at other times
The total customer experience with that business
The basic building block of quality hostility service. Occur before, during, and after the customers visit
The ability to put yourself into someone else's shoes and know how that person feels

16 Clues: An activity that is done for another person • An employee who can anticipate customers needs • The total customer experience with that business • Service that meets or exceeds customer expectation • The area in a hospitality business that guests usually see • Employees whose main function is to interact with customers • ...

Services Awareness Week 2022-05-03

Across

we install exterior/entry, interior, closet, security, and screens with a $40 deposit for measure.
We install gas, electric, and tankless same day and next day. Call (800)HOMEDEPOT for a free estimate.
We offer free in home estimates for Granite, Quartz, Cambria, Solid Surface, and Laminate _________
Customer information for a free estimate on one of our home services.
Don't know if we offer the service? Use the _______ _____ on Service Connect to find out!
"I want to replace my old patio door and possibly some of my windows as well. How much is the install?" Which Home Service do we offer this customer?
"I really hate my kitchen but it was remodeled just before I bought my house. Is there any way I can just update the look of it? Maybe change the doors out?" Which Home Service do we offer this customer?
Our flooring installer
requires a $50 deposit for Home Depot Measurement Services to quote a customer on carpet, tile, laminate, and vinyl installs.

Down

"My kitchen is so old and it's falling apart. I need to replace all my cabinets. And maybe get an island added!" Which Home Service do we offer this customer?
The app on the store PC menu that allows us to input leads.
"I want to update my shower and get new flooring in my bathroom." Which Home Service do we offer this customer?
We install 1-10 for $119 and 11-20 for $199 with a $50 deposit for measure.
a service that requires a deposit from the customer to quote for install or special order products.
We offer Tune-Up, Install, Repairs, Maintenance, and replacement on your ______ unit.

15 Clues: Our flooring installer • The app on the store PC menu that allows us to input leads. • Customer information for a free estimate on one of our home services. • We install 1-10 for $119 and 11-20 for $199 with a $50 deposit for measure. • We offer Tune-Up, Install, Repairs, Maintenance, and replacement on your ______ unit. • ...

Services Awareness Week 2022-05-03

Across

requires a $50 deposit for Home Depot Measurement Services to quote a customer on carpet, tile, laminate, and vinyl installs.
a service that requires a deposit from the customer to quote for install or special order products.
Our flooring installer
"I want to update my shower and get new flooring in my bathroom." Which Home Service do we offer this customer?
We offer Tune-Up, Install, Repairs, Maintenance, and replacement on your ______ unit."
"My kitchen is so old and it's falling apart. I need to replace all my cabinets. And maybe get an island added!" Which Home Service do we offer this customer?
Customer information for a free estimate on one of our home services.

Down

Our flooring installer.
We install 1-10 for $119 and 11-20 for $199 with a $50 deposit for measure.
We offer free in home estimates for Granite, Quartz, Cambria, Solid Surface, and Laminate _________
"I really hate my kitchen but it was remodeled just before I bought my house. Is there any way I can just update the look of it? Maybe change the doors out?" Which Home Service do we offer this customer?
Don't know if we offer the service? Use the _______ _____ on Service Connect to find out!
we install exterior/entry, interior, closet, security, and screens with a $40 deposit for measure.
The app on the store PC menu that allows us to input leads.
"I want to replace my old patio door and possibly some of my windows as well. How much is the install?" Which Home Service do we offer this customer?
We install gas, electric, and tankless same day and next day. Call (800)HOMEDEPOT for a free estimate.

16 Clues: Our flooring installer • Our flooring installer. • The app on the store PC menu that allows us to input leads. • Customer information for a free estimate on one of our home services. • We install 1-10 for $119 and 11-20 for $199 with a $50 deposit for measure. • We offer Tune-Up, Install, Repairs, Maintenance, and replacement on your ______ unit." • ...

Consumer Behaviour and Marketing Insights 2024-10-27

Consumer Behaviour and Marketing Insights crossword puzzle

Across

Quantitative or qualitative measures used to assess customer experience and satisfaction.
The process of evaluating customer data to derive insights and inform business decisions.
The impact of Referenec groups such as family, friends, and social networks on consumer buying behavior.
The combination of product, price, place, and promotion strategies to meet customer needs.
Gathering firsthand data directly from customers to understand their needs.
Dividing customers into distinct groups to tailor experiences and marketing efforts.
A technique used to visualize customer feelings and experiences to improve service.
Techniques designed to connect with customers at various stages of their journey.

Down

A comprehensive plan to enhance customer interactions across all touchpoints.
Factors that affect how customers make purchasing decisions and interact with brands.
Key observations derived from analyzing customer behavior and feedback.
Gathering insights from customer opinions and behaviors to inform strategies.
A representation of different customer types to inform marketing strategies.
The ongoing process of enhancing customer interactions and overall experience.
The level of contentment customers feel regarding their experience with a product or service.
Areas identified to enhance engagement and drive sales through customer insights.
Mapping the customer decision-making process.
Initiatives designed to reward customers for repeat business and foster long-term relationships.
Methods implemented to keep customers engaged and prevent them from switching to competitors.
Key moments of interaction between customers and a brand throughout the journey.

20 Clues: Mapping the customer decision-making process. • Key observations derived from analyzing customer behavior and feedback. • Gathering firsthand data directly from customers to understand their needs. • A representation of different customer types to inform marketing strategies. • A comprehensive plan to enhance customer interactions across all touchpoints. • ...

SPR crossword 2014-01-09

Across

__ days is the priority for a free repair (2)
Service product for a relay shorter than 10 mtrs (4)
A legal notice served to a customer informing them of our intention to investigate/excavate in their land to repair a pipe not belonging to them (7,3)
Service product for a free repair (4)
System used to release a service product (3)
Whether the property is owned or rented, YW must liase with the ____ _____ (3,5)
Where the customers pipe enters their property (5,2,5)
Industry wide plumbing assurance scheme (9)
Service product for an internal leak (4)
YW has the power to __________ the service if the situation deteriorates, becomes an emergency or the property appears to be unoccupied (10)
This is added to ICE to indicate that the property has had a free repair (5)
Legal notice served to a customer for a leak on private pipework (7,2)
YW mapping system (7)
YW billing system (7)

Down

Service product for an external leak that is not eligible for a free repair (4)
Service product for a relay longer than 10 mtrs (4)
Section of service pipe which is the customers responsibility (6,4)
£___ is the maximum contribution per property for a relay (3)
System used to log all customer contacts (3)
Service product for a leaking overflow (4)
Paperwork signed before a free repair order can be raised (10,4)
A legal document obtained from a Magistrate to gain entry in to private land/property (7)

22 Clues: YW mapping system (7) • YW billing system (7) • Service product for a free repair (4) • Service product for an internal leak (4) • Service product for a leaking overflow (4) • Industry wide plumbing assurance scheme (9) • System used to release a service product (3) • System used to log all customer contacts (3) • __ days is the priority for a free repair (2) • ...

Services Awareness Week 2022-05-03

Across

requires a $50 deposit for Home Depot Measurement Services to quote a customer on carpet, tile, laminate, and vinyl installs.
a service that requires a deposit from the customer to quote for install or special order products.
Our flooring installer
"I want to update my shower and get new flooring in my bathroom." Which Home Service do we offer this customer?
We offer Tune-Up, Install, Repairs, Maintenance, and replacement on your ______ unit.
"My kitchen is so old and it's falling apart. I need to replace all my cabinets. And maybe get an island added!" Which Home Service do we offer this customer?
Customer information for a free estimate on one of our home services.

Down

Our flooring installer.
We install 1-10 for $119 and 11-20 for $199 with a $50 deposit for measure.
We offer free in home estimates for Granite, Quartz, Cambria, Solid Surface, and Laminate _________
"I really hate my kitchen but it was remodeled just before I bought my house. Is there any way I can just update the look of it? Maybe change the doors out?" Which Home Service do we offer this customer?
Don't know if we offer the service? Use the _______ _____ on Service Connect to find out!
we install exterior/entry, interior, closet, security, and screens with a $40 deposit for measure.
The app on the store PC menu that allows us to input leads.
"I want to replace my old patio door and possibly some of my windows as well. How much is the install?" Which Home Service do we offer this customer?
We install gas, electric, and tankless same day and next day. Call (800)HOMEDEPOT for a free estimate.

Services Awareness Week 2022-05-03

Across

We install exterior/entry, interior, closet, security, and screens with a $40 deposit for measure.
We offer free in home estimates for granite, quartz, cambria, solid surface, and laminate _________
A service that requires a deposit from the customer to quote for install or special order products.
Customer information for a free estimate on one of our home services.
Our flooring installer.
We offer tune-up, install, repairs, maintenance, and replacement on your ______ unit.
We install 1-10 for $119 and 11-20 for $199 with a $50 deposit for measure.
"I want to replace my old patio door and possibly some of my windows as well. I want an idea on how much it would be to install." Which Home Service do we offer to this customer?

Down

Requires a $50 deposit for Home Depot Measurement Services to quote a customer on carpet, tile, laminate, and vinyl installs.
"My kitchen is so old and it's falling apart. I need to replace all my cabinets. And maybe get an island added!" Which Home Service do we offer to this customer?
"I want to update my shower and get new flooring in my bathroom." Which Home Service do we offer to this customer?
"I really hate my kitchen but it was remodeled just before I bought my house. Is there any way I can just update the look of it? Maybe just change the doors out?" Which Home Service do we offer to this customer?
The app on the store PC menu that allows us to input leads.
Don't know if we offer the service? Use the _______ _____ on Service Connect to find out!
We install gas, electric, and tankless same day and next day. Call 1(800)HOMEDEPOT for a free estimate.

15 Clues: Our flooring installer. • The app on the store PC menu that allows us to input leads. • Customer information for a free estimate on one of our home services. • We install 1-10 for $119 and 11-20 for $199 with a $50 deposit for measure. • We offer tune-up, install, repairs, maintenance, and replacement on your ______ unit. • ...

Customer Service Week 2023-09-29

Across

A polite way to greet customers
Make customers happy
Resolve customer issues
Where a customer might file a complaint
A helpful document or guide
A common way to contact a customer

Down

What customers expect
A key customer service skill
Customer service synonym
Where customers ask questions

10 Clues: Make customers happy • What customers expect • Resolve customer issues • Customer service synonym • A helpful document or guide • A key customer service skill • Where customers ask questions • A polite way to greet customers • A common way to contact a customer • Where a customer might file a complaint

WU Puzzle 2022-07-15

Across

WU's loyalty program
BI Reporting tool
When customer moves from one segment to new segment
recent period for analysis
automl platform
a marketing communication
Machine learning tool
app analytics service
Score used to segment customers
a new datasource for loyalty data
analysis to findout better version of something

Down

Service that allows cross border transactions
A datawarehouse service
set of users set aside for testing
name of a workstream
When customer stops doing business with WU
a type of campaign
WU's new digital bank
Customers who transact in both the major segments
cloud based digital marketing tool

20 Clues: automl platform • BI Reporting tool • a type of campaign • WU's loyalty program • name of a workstream • Machine learning tool • WU's new digital bank • app analytics service • A datawarehouse service • a marketing communication • recent period for analysis • Score used to segment customers • a new datasource for loyalty data • set of users set aside for testing • ...

Vocabulary Crossword Puzzle 2022-12-06

Vocabulary Crossword Puzzle crossword puzzle

Across

customers needs that are satisfied by a product or service
A physical property or feature
directly approaching a employers and marketing yourself to them
influences or motivations forces determine his buying
A sales person welcoming a customer into the store
Promoting the sale of goods
A individual that fits a sellers criteria to be a potential customer
Reasons to purchase something based on your feelings or emotions patronage
goods to be bought or sold
A method determining the value of an asset based on a selling price

Down

marketing tactic to grow a business customer base through networks
A products traits or attributes
reasons to purchase something based on facts or logics
Connecting things to your product to help the customers achieve their goals
What makes your product or service better than others
finding possible customers
The process of expanding a existing product line
A sales person asks the customer if he or she needs anything

18 Clues: finding possible customers • goods to be bought or sold • Promoting the sale of goods • A physical property or feature • A products traits or attributes • The process of expanding a existing product line • A sales person welcoming a customer into the store • influences or motivations forces determine his buying • What makes your product or service better than others • ...

Competitors 2024-05-16

Across

The competitor tab in 13 is one of the many _______ you can use.
The customer leases vs. owns the product.
Always offer to ______ the order.
In your downtime you can look at competitor ______.
Always do your _____ on the competitors website.
24 hour expert customer service is a _____ ______.
________ the value of ordering with Uline.
Do not forget to enter a customer _______.

Down

Must be registered and contacted by a rep to order online.
All returns have a 15% restocking fee.
Ask the customer what the most important ______ they are looking for.
We want to ____ the competition.
Phone orders not accepted by customer service.
Website is not user friendly.
Remember to ___ questions to determine what the customer is looking for.
Has inconsistent product quality.

16 Clues: Website is not user friendly. • We want to ____ the competition. • Always offer to ______ the order. • Has inconsistent product quality. • All returns have a 15% restocking fee. • The customer leases vs. owns the product. • ________ the value of ordering with Uline. • Do not forget to enter a customer _______. • Phone orders not accepted by customer service. • ...

Customer Service Terms 2015-12-10

Across

Determining what is needed
Keep the customer informed of your actions
Specific wording used when end the call
Used to establish a relationship or connection
Satisfying the customer's need
Conveying that you are the expert
The speed of your communication
Speaking with inflection to express concern, empathy and a sense of urgency
Specific wording used when greeting the customer
directing the caller

Down

Finding the solution by acting on information gathered
Performing with accountability
Techniques used to capture what the customer is saying the first time
Performing the required steps necessary to confirm the end user

14 Clues: directing the caller • Determining what is needed • Performing with accountability • Satisfying the customer's need • The speed of your communication • Conveying that you are the expert • Specific wording used when end the call • Keep the customer informed of your actions • Used to establish a relationship or connection • Specific wording used when greeting the customer • ...

Customer Service Week 2018-09-20

Across

Honor Commitments, never compromise ethics
These type of styles: Controlling, Analyzing, Promoting, Supporting
Build trust through collaboration
Walk in the shoes of the people we serve, and those with whom we work
You're at your best when you are up this type of elevator
Cast this shadow; what I do and permit is what I promote

Down

Take time to understand, assume this intent
These can affect your viewpoint and how you perceive situations
Invent the future and learn from the past
Bring new possibilities to focus with this lens
Climb this ladder to get results
Levels of listening, we want to listen to do this
Demonstrate excellence in everything we do
The acronym for how we can shape culture

14 Clues: Climb this ladder to get results • Build trust through collaboration • The acronym for how we can shape culture • Invent the future and learn from the past • Honor Commitments, never compromise ethics • Demonstrate excellence in everything we do • Take time to understand, assume this intent • Bring new possibilities to focus with this lens • ...

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