customer service Crossword Puzzles

SSS Seattle CRT 2021-10-05

Across

just do them when waiting for a call
Customer _____ Team
_______ customer service is our job
wear this when talking to your customer
for missed pick up email using this

Down

our first SSS customer was _______
Always have an attitude of _______
there is only one boss
always provide the best
do this when package is AAU
always give this away
customer service is about _____
before the call be ________
if there is no ____ it was never done

14 Clues: Customer _____ Team • always give this away • there is only one boss • always provide the best • do this when package is AAU • before the call be ________ • customer service is about _____ • our first SSS customer was _______ • Always have an attitude of _______ • _______ customer service is our job • for missed pick up email using this • just do them when waiting for a call • ...

Customer Service Week 2012-09-25

Across

to confront or defy boldly
a shout of approval or Italian for brave
to go beyond expectiations
to honor by festivities or deviation from routing
devoted to a specific purpose
an expression of gratitude
to accomplish forward motion
a new idea, method, or device
the act of acquiring skill, knowledge,and experience
to influence or encourage

Down

a group of people working togther for a mutual goal
uncommon or extraordinary
exchange of information between individuals
bonds made in the customer service department
process of entering computer system
contribution to the welfare of others
special notice or attention
state of mind

18 Clues: state of mind • uncommon or extraordinary • to influence or encourage • to confront or defy boldly • to go beyond expectiations • an expression of gratitude • special notice or attention • to accomplish forward motion • devoted to a specific purpose • a new idea, method, or device • process of entering computer system • contribution to the welfare of others • ...

Superior Customer Service 2023-09-26

Superior Customer Service crossword puzzle

Across

we show them we want them there
written down
right now
pay right now
pay at later date
meaningful, not fake
contacting customer after sale to see how it is

Down

saying hello
see what they need
building or creating
greatest asset
stop
give false information
no charge
problem or issue
money taken off price
make customer happy
change over time

18 Clues: stop • right now • no charge • saying hello • written down • pay right now • greatest asset • problem or issue • change over time • pay at later date • see what they need • make customer happy • building or creating • meaningful, not fake • money taken off price • give false information • we show them we want them there • contacting customer after sale to see how it is

Customer Service Week 2020-09-15

Across

_______ Center
Virtual meeting
Always on Thursdays
A great restaurant on campus.
When someone advises of a reaction to a medicine.
When you ask questions to further understand the situation.
Popular in 200
Acronym for healthcare provider

Down

Amplity Values
You take ___________ on a call when you advise that you will assist someone.
_______ Pharmaceuticals
CRM
System we use to file reports
Meeting room
______ Health
Enjoying lots of food
What you show to make sure someone understands that you care.
Where we wish Customer Service Week could be!

18 Clues: CRM • Meeting room • ______ Health • Amplity Values • _______ Center • Popular in 200 • Virtual meeting • Always on Thursdays • Enjoying lots of food • _______ Pharmaceuticals • System we use to file reports • A great restaurant on campus. • Acronym for healthcare provider • Where we wish Customer Service Week could be! • When someone advises of a reaction to a medicine. • ...

Superior Customer Service 2024-03-15

Across

purchase items which seem correct at a specific time
May sometimes be unreasonable
have no specific need, are just experiencing the interaction
if employees are satisfied they will be more likely to satisfy customers
make purchase decisions based on item markdowns
involvement a business takes to please its customers
The Three Letters of Power
marketing partner which promotes or sells your product for a commission
opportunity to provide customer service

Down

six essential steps needed in order to provide superior customer service
rules governing polite behavior which should be used in public
idea concerning what will happen in the future
purchasing of items by a customer
receiving more than expected, solving complaints
a reason offered by the store to encourage customers to return
shopping at a certain store for specific items as long as they are satisfied
offers extended _____, sample products
Customer Complaints Should be dealt with quickly and

18 Clues: The Three Letters of Power • May sometimes be unreasonable • purchasing of items by a customer • offers extended _____, sample products • opportunity to provide customer service • idea concerning what will happen in the future • make purchase decisions based on item markdowns • receiving more than expected, solving complaints • ...

Customer Service Week 2024-10-07

Across

Coworkers and patients both deserve your _______.
A positive one of these goes a long way.
Stressed at Work? Take a few deep
Read details back to patients to be______ you’ve got them right.
Employees must __________ with patients clearly and respectfully.
Having _______ for patients shows you care. (Hint: Rhymes with sympathy.)
Good customer service requires employees to ________ during stressful situations.
Always try your ____ to solve patient's problems.

Down

When providing customer service, employees must first ___________the patient's needs.
Don’t be distracted–stay ______ on your patient.
When answering the phone, employees should ________them in a friendly and polite manner.
Being a good ______ is an important aspect of communicating with patients.
Employees must ________ all patients with respect.
Keep a _____ in your voice.
Good customer service requires employees to help ____________ patient's problems efficiently and correctly.
This is often played when patients are on hold
Customers appreciate it when you go ______ and beyond to help them.
We’re proud to have you on our customer service _______!

18 Clues: Keep a _____ in your voice. • Stressed at Work? Take a few deep • A positive one of these goes a long way. • This is often played when patients are on hold • Don’t be distracted–stay ______ on your patient. • Coworkers and patients both deserve your _______. • Always try your ____ to solve patient's problems. • Employees must ________ all patients with respect. • ...

Bank 2022-04-12

Across

operations
recon
investments
estatements
service

Down

ach
online
national
wires
bank
customer
team
first
cards
it

15 Clues: it • ach • bank • team • wires • recon • first • cards • online • service • national • customer • operations • investments • estatements

Customer Service 2 2022-12-07

Across

A contractor is considered a ______.
Something you do when you can't come to work.
Claim checks cannot be negotiated without ___ endorsement.
How many business days for an approval on a stoplight?
A ___ is needed on file for a special request.
What is used to create a claim?
Successor in _____.
The ____ for the new check or draw to be processed is four business days.
___should be offered on all calls.

Down

Two documents are needed on file for a _______.
An _____ issues a claim check to pay for repairs to a customer's home.
What is used to show the different claim classifications.
To request a _____ would need to be submitted.
How many days to process a payoff?
What tool is used to assist with questions you may have?
If a customer want know the amount left in the RE you will need to look in the Claim ______.
_____ is a specialty cause of loss.
The _____ zip code is 45505.

18 Clues: Successor in _____. • The _____ zip code is 45505. • What is used to create a claim? • How many days to process a payoff? • ___should be offered on all calls. • _____ is a specialty cause of loss. • A contractor is considered a ______. • Something you do when you can't come to work. • To request a _____ would need to be submitted. • ...

Customer Service Words 2022-05-03

Across

words at the top of a list
a place for weddings, meetings, or games
Point of Sale system / machine to pay
money given to a worker as a gift
___ the street = same street but more distance away
the person who takes your money at a store
information about something
to say please and thank you
__ the corner = the place two roads meet

Down

service help a person gets when they are at a shop
a person who helps you at a restaurant
something you like to listen to or watch or do for fun
the other side; the other way
money
someone who buys things at a store
like
__ front of = you see something when you look forward
___ the street = the other side of the road
a sentence in a log book

19 Clues: like • money • a sentence in a log book • words at the top of a list • information about something • to say please and thank you • the other side; the other way • money given to a worker as a gift • someone who buys things at a store • Point of Sale system / machine to pay • a person who helps you at a restaurant • a place for weddings, meetings, or games • ...

Unit 5: Review and Decide on Service Recovery Techniques 2021-08-30

Unit 5: Review and Decide on Service Recovery Techniques crossword puzzle

Across

______ customers are a great asset to the company as they stick to the brand and recommend it to others, increasing revenue.
_____ customer will be the immediate consequence of a service breakdown
Negative feedback about a company can damage its __________
Lack of ________ is the three reasons for low employee morale.
Service breakdown happens because of lack of_________
These can be the appearance and outlook of physical facilities, equipment and personnel
Not giving frontline employees the tools, authority and power to solve customer problems
For high roller customer, we should go the ____ mile to serve them

Down

A __________ customer will tend to complain about a product and service as the product/service failed to deliver on the initial promise.
Two ways to _______ service breakdown: know the path and know the medium
An ______ customer is confused about a product.
All the consequences of service breakdown will eventually led to the loss of ________
Display this behaviour to show that you are on the customer's side
After listening to the customer, service staff should _______ and state that they completely understand what they are going through.
We need to keep our emotions in ______ when dealing with rip-off customers and staying positive at all time.
Employees need ______ to make sure they can deliver the best service and minimise breakdowns

16 Clues: An ______ customer is confused about a product. • Service breakdown happens because of lack of_________ • Negative feedback about a company can damage its __________ • Lack of ________ is the three reasons for low employee morale. • Display this behaviour to show that you are on the customer's side • ...

Service Recovery #1 - Customer Service 2019-06-12

Service Recovery #1 - Customer Service crossword puzzle

Across

We need to have a positive ________________ when assisting our customers
Two or more people working together
The overall outcome of the interactions between our customers and our organisation
An efficient verbal or written answer to a query
the way we should conduct ourselves in all business transactions
An act of simply receiving or transferring information
Don't be too ________ to be ________
Being consistent and following through will make us appear ________________ to our customers
A type of communication that can often be referred back to
Who are the people we carry out our services for?
To provide one's attention to someone
What I need to check and use when completing written communication
To give assistance to others

Down

A forward thinking approach when managing problems
The act of paying close attention to something or someone
Retained information about a particular product, process or service
Constructive and optimistic attitude towards customer enquiries
A willingness to help others and desire for others to do well
A type of communication that requires talking to our customers
The state or fact of being accountable
To express the how and why of our work processes, we need to be ______________________ in the way we communicate with our customers
The capacity to accept or tolerate delay, problems, or suffering without becoming annoyed or anxious
The type of score we would love to see on all of our customer feedback surveys
The original project team that initiated our NPS feedback surveys in CSP
The department's scoring system to measure customer satisfaction

25 Clues: To give assistance to others • Two or more people working together • Don't be too ________ to be ________ • To provide one's attention to someone • The state or fact of being accountable • An efficient verbal or written answer to a query • Who are the people we carry out our services for? • A forward thinking approach when managing problems • ...

4 Ps of Marketing 2024-10-07

Across

Tangible Item
The Financial gain after selling product or service
Search online
An organization that produce or sell or service.
The individual buy product or service.
An Intangible product offer to customer.
What you pay for your service or product
Read an Article on

Down

Create an awareness
A tangible item
Online platform
service you get in salon
Kids play with it
Place where you get product or service
Amount you pay for product or service
A process of exchange of product or service.
Machine you get food exchange of money
Place where you buy stuff

18 Clues: Tangible Item • Search online • A tangible item • Online platform • Kids play with it • Read an Article on • Create an awareness • service you get in salon • Place where you buy stuff • Amount you pay for product or service • Place where you get product or service • The individual buy product or service. • Machine you get food exchange of money • An Intangible product offer to customer. • ...

Set 1 2024-02-20

Across

Tool for managing customer relationships in Sales Cloud What software is utilized for maintaining and nurturing customer connections within Sales Cloud?
What platform within Sales Cloud facilitates real-time collaboration among team members?
What function in Sales Cloud enables the creation of personalized proposals?
What provides AI-driven suggestions and guidance for support agents in Service Cloud?
What generates detailed reports on service operations and performance in Service Cloud?
What term refers to potential customers who have not yet made a purchase?
What does Service Cloud capture and analyze in terms of customer preferences and requirements?
What does Service Cloud manage specifically for service-related purposes?

Down

What organizes and presents service offerings and options in Service Cloud?
What does Service Cloud manage in terms of agreements and service-level commitments?
What is the primary goal of using Sales Cloud?
What Service Cloud feature converts customer emails into actionable service cases?
What tool in Sales Cloud helps in predicting future sales trends?
What feature in Sales Cloud allows for tracking potential sales opportunities?
What aspect of sales does Salesforce assist in managing through its product?
What determines priority levels for resolving service cases in Service Cloud?

16 Clues: What is the primary goal of using Sales Cloud? • What tool in Sales Cloud helps in predicting future sales trends? • What term refers to potential customers who have not yet made a purchase? • What does Service Cloud manage specifically for service-related purposes? • What organizes and presents service offerings and options in Service Cloud? • ...

IB Business Unit 4 2023-03-09

Across

The buying and selling of goods and services over the internet.
The process of delivering a product or service to customers.
The process of selling a product or service to customers.
The process of developing new products, services or processes to meet customer needs.
Activities to promote and market a product or service.
The moral principles that guide business decision-making.
The plan of action a company takes to achieve its goals.
Marketing activities that target customers in foreign markets.

Down

The rivalry between companies competing in the same market for the same customers.
The process of dividing a market into smaller groups of customers with similar needs or characteristics.
The process of creating a name, design or symbol that identifies and differentiates a product or service from others.
The way in which a company's product or service is perceived by customers in relation to its competitors.
Customer Relationship Management, the process of managing and analyzing customer interactions and data throughout the customer lifecycle.
The process of planning and allocating financial resources for marketing activities.
The process of gathering information to inform business decision-making.
The process of predicting future sales or market trends.
The degree to which customers are committed to a company's product or service.
A form of marketing communication used to promote a product or service.
The process of setting a price for a product or service.
The selection of specific customer segments that a company wishes to target with its marketing efforts.

20 Clues: Activities to promote and market a product or service. • The process of predicting future sales or market trends. • The process of setting a price for a product or service. • The plan of action a company takes to achieve its goals. • The process of selling a product or service to customers. • The moral principles that guide business decision-making. • ...

WOW Crossword Puzzle 2024-02-23

Across

Transaction made on account without sufficient funds
Where money is held
Type of card with approved limit
Praise for a job well done
Customer report of unauthorized transaction
Type of manual transaction on account from the Bank to correct an error
We provide Legendary Customer _______
Financial institution
Use your phone's camera for a _______ deposit
When a transaction is NOT approved
Corporation or LLC

Down

Verifying phone customer with biometrics
Direct account transaction
Messaging service used for communication
Type of loan for a house/building
P2P service for customers
Job advancement OR offer for bonus
Owner of an account
When someone's identity is stolen or there is unauthorized account activity
Type of card connected to the bank account

20 Clues: Corporation or LLC • Where money is held • Owner of an account • Financial institution • P2P service for customers • Direct account transaction • Praise for a job well done • Type of card with approved limit • Type of loan for a house/building • Job advancement OR offer for bonus • When a transaction is NOT approved • We provide Legendary Customer _______ • ...

Chapter 5 Crossword 2022-02-07

Across

the federal agency that provides services to small businesses and new entrepreneurs, including counseling, publications, and financial aid
end users of the service, also called the consumer
a tool for organizing important information about a business venture’s competition
a working model used by entrepreneurs to determine what it takes to develop their products or services
things that promote or enhance the value of a product or a service to the customer
association an organization made up of individuals and businesses in a specific industry that works to promote that industry
distinctive aspects, qualities, or characteristics of a product or service
a clear and concise description of a business opportunity; it contains four elements: the product or service, the customer, the benefit, and the distribution
the means of delivering a service or product indirectly to the customer, such as through a wholesaler
a document that describes a new business and a strategy to launch that business

Down

the means by which a product or service is delivered to the customer
people most likely to buy a business’s products and services
a description of how entrepreneurs plan to make money with their business concepts
a declaration of the specific aspirations of a company, the major goals for which it will strive
the means of delivering a service or product directly to the customer, such as via a Web site
distinctive aspects, qualities, or characteristics of a product or service
a brief recounting of the key points contained in a business plan
the process that tests a business concept; it allows the entrepreneur to decide whether a new business concept has potential
a group of businesses with a common interest
the distribution channel through which a product or service flows from the producer to the customer

20 Clues: a group of businesses with a common interest • end users of the service, also called the consumer • people most likely to buy a business’s products and services • a brief recounting of the key points contained in a business plan • the means by which a product or service is delivered to the customer • ...

IB Business Unit 4 2023-03-09

Across

The buying and selling of goods and services over the internet.
The process of delivering a product or service to customers.
The process of selling a product or service to customers.
The process of developing new products, services or processes to meet customer needs.
Activities to promote and market a product or service.
The moral principles that guide business decision-making.
The plan of action a company takes to achieve its goals.
Marketing activities that target customers in foreign markets.

Down

The rivalry between companies competing in the same market for the same customers.
The process of dividing a market into smaller groups of customers with similar needs or characteristics.
The process of creating a name, design or symbol that identifies and differentiates a product or service from others.
The way in which a company's product or service is perceived by customers in relation to its competitors.
Customer Relationship Management, the process of managing and analyzing customer interactions and data throughout the customer lifecycle.
The process of planning and allocating financial resources for marketing activities.
The process of gathering information to inform business decision-making.
The process of predicting future sales or market trends.
The degree to which customers are committed to a company's product or service.
A form of marketing communication used to promote a product or service.
The process of setting a price for a product or service.
The selection of specific customer segments that a company wishes to target with its marketing efforts.

CRAZY FUN SERVICE CROSSWORD 2022-11-08

CRAZY FUN SERVICE CROSSWORD crossword puzzle

Across

A top marker on a service text message.
Colleagues shape in the banking hall.
When we go above and beyond customers expectations.
Self-service that lets you deposits money.
Establishing an action or solution for a customers query/problem.
Customers may receive this after visiting the branch.
When a customer feels appreciated and respected during their visit.
We will act together and use this to give the best possible service we can.
Self-service that lets you withdraw cash.

Down

When a customer doesn't find it hard to bank with us.
Serving a customer where the transaction is not cash related.
Whether you have used the customers name during a transaction or not
How long a customer is in branch before getting served.
A position where colleagues will serve customers.
A position where majority business customers will do their banking in branch.
When a customer doesn’t have to wait and gets seen right away.
Another top marker on a service text message.

17 Clues: Colleagues shape in the banking hall. • A top marker on a service text message. • Self-service that lets you withdraw cash. • Self-service that lets you deposits money. • Another top marker on a service text message. • A position where colleagues will serve customers. • When we go above and beyond customers expectations. • ...

Customer Service 2021-10-11

Across

A person esteemed for exceptional talent
To work with another
Gratitude, thankful, recognition
A party or other festive event
An occurrence of some importance

Down

A period of seven successive days
An act of helpful activity
The identification of something positive
To bear or hold up, serve as a foundation
a number of persons forming one
Extending throughout the world

11 Clues: To work with another • An act of helpful activity • Extending throughout the world • A party or other festive event • a number of persons forming one • Gratitude, thankful, recognition • An occurrence of some importance • A period of seven successive days • A person esteemed for exceptional talent • The identification of something positive • ...

Customer Service 2020-03-19

Across

to build customer _______ (=desire to use the service again)
to supply whatever the clients _________ (demand, request)
to have a highly p________ week (achieving good results)
to deal with a customer _________ (negative feedback)
to talk to Customer __________ (customer care)

Down

to ________ your customers' needs (meet)
to meet the specific ____________s of your clients (to give them what they need)
to _________ customer's expectations (go beyond)
to e_________ high quality service (to hope to get)
to agree on ___________ times (=time to take the products you ordered to you)
5. It's a c_____ company which wants to make customers happy.

11 Clues: to ________ your customers' needs (meet) • to talk to Customer __________ (customer care) • to _________ customer's expectations (go beyond) • to e_________ high quality service (to hope to get) • to deal with a customer _________ (negative feedback) • to have a highly p________ week (achieving good results) • ...

Customer Service 2023-08-17

Across

What to do when talking to a deaf person
fails to meet the customer expectations
language used for bad customer service
Areas of a business
What to do when talking to a customer
Customers who work for a business
How to speak to a foreign customer

Down

Customers buying a companies products/services
quality and timely customer service
What visually impaired people use to read
consumers complete experience

11 Clues: Areas of a business • consumers complete experience • Customers who work for a business • How to speak to a foreign customer • quality and timely customer service • What to do when talking to a customer • language used for bad customer service • fails to meet the customer expectations • What to do when talking to a deaf person • What visually impaired people use to read • ...

Customer service 2023-11-10

Across

What a customer anticipates or hopes to receive from a service.
Help or support provided to a customer.
Treating customers with respect and being courteous.
A customer's faithfulness to a brand or company.

Down

Finding a solution to a customer's problem or concern.
Remaining calm and tolerant, especially in challenging situations.
An expression of dissatisfaction or criticism from a customer.
Information about a customer's experience or satisfaction.
The reply or answer given to a customer's inquiry.
Understanding and sharing the feelings of the customer.
The exchange of information between the customer and the service provider.

11 Clues: Help or support provided to a customer. • A customer's faithfulness to a brand or company. • The reply or answer given to a customer's inquiry. • Treating customers with respect and being courteous. • Finding a solution to a customer's problem or concern. • Understanding and sharing the feelings of the customer. • ...

Marketing 2024-03-18

Across

a group of specific questions asked
the level of sales against time on market
primary information
telling customers about the good/service
low sales so minimum to no profits mad3e

Down

the good or service
quick increase in sales, profit levels growing rapidly
the range of goods/services a business offers
the amount a customer pays
secondary information
where a customer can purchase the good/service
finding out what a customer wants
persuading the customer to buy
a recognisable established good/service

14 Clues: the good or service • primary information • secondary information • the amount a customer pays • persuading the customer to buy • finding out what a customer wants • a group of specific questions asked • a recognisable established good/service • telling customers about the good/service • low sales so minimum to no profits mad3e • the level of sales against time on market • ...

Customer service 2017-01-16

Across

Describes how big or small the product is
A part of the store, that has a special kind of things
The piece of paper you get when bying something
Shows how good the articles are
How much the product costs

Down

Another word for articles
When things are cheaper than usual, they are on ---
What the article is made of
A place with many shops
The place where you pay
The sales assistants offer this, to make sure, that the costumers are well

11 Clues: A place with many shops • The place where you pay • Another word for articles • How much the product costs • What the article is made of • Shows how good the articles are • Describes how big or small the product is • The piece of paper you get when bying something • When things are cheaper than usual, they are on --- • A part of the store, that has a special kind of things • ...

Customer Service 2024-01-14

Across

Yes, this is the tool we all needed
Look similar to the Microsoft one
What a great place we all belong to
a Department
a way get your money back
the amount the was already paid before

Down

The person that all we do is for him/her
How many times you have used this ?
Are you sure it was successfully dispatched ?
Such a great manager
Do you have another way of payment ?

11 Clues: a Department • Such a great manager • a way get your money back • Look similar to the Microsoft one • Yes, this is the tool we all needed • How many times you have used this ? • What a great place we all belong to • Do you have another way of payment ? • the amount the was already paid before • The person that all we do is for him/her • ...

customer service 2024-02-15

Across

the act of delaying
an expression of discontent, regret, pain, resentment, or grief
to charge (a purchaser) too high a price
The group of people who regularly buy from a company
Hiring outside help to do specific tasks

Down

A document which shows how much a customer has to pay
Proof that a delivery has been made
a quantity of goods or items purchased or sold
to give back or restore, repay
Place where people answer and make phone calls to help customers
a person who purchases goods or services from another;

11 Clues: the act of delaying • to give back or restore, repay • Proof that a delivery has been made • to charge (a purchaser) too high a price • Hiring outside help to do specific tasks • a quantity of goods or items purchased or sold • The group of people who regularly buy from a company • A document which shows how much a customer has to pay • ...

I love my customer crossword 2016-05-23

I love my customer crossword crossword puzzle

Across

When was the last I love My customer campaign? (5)
If Allianz can't resolve a complaint who is the customer entitled to contact? (9)
Who is the Claims Strategy and Customer Experience Manager in Allianz? (3-9)
In January of this year the ABI and BIBA launched a joint code of good practice to help insurers and brokers protect what kind of customers? (10)
The complaints ---------- is responsible for the Claims Division complaints best practice process and is the GHO point of contact for escalated customer (10)
The customer -------- is what a customer undertakes from FNOL through to settlement (7)
The Genesis End to End programme has been launched in Claims to enable what system to be used across the end to end claim journey? (11)
In its simplest form, what is CSAT expressed as? (10)
What is the customer service module in EiC also known as? (4) Down

Down

At the Institute of Customer Service’s UK customer satisfaction awards last week who won best customer service co-creation/collaboration? (5)
What visual aid was created so that claims employees could better understand what Allianz key objectives and plans for the future are? (6-3-7)
What team help CHC employees and other business partners continuously move toward an improved level of performance, lower leakage and high process adherence? (7)
According to The Institute of Customer Service who is the finance company with the best customer service? (5-6)
What is the colour of the Sanguine personality type? (6)
NPS is the key tool Allianz uses to measure customer ----------- (7)
What does the E in AES stand for? (10)
What survey allows levels of satisfaction during the lifecycle of a claim to be tracked? (4)
In the last I love my customer campaign, what colour did people dress in for the dress down day? (3)
What does like the last E in EASE stand for? (7)

19 Clues: What does the E in AES stand for? (10) • What does like the last E in EASE stand for? (7) • When was the last I love My customer campaign? (5) • In its simplest form, what is CSAT expressed as? (10) • What is the colour of the Sanguine personality type? (6) • What is the customer service module in EiC also known as? (4) Down • ...

Customer Service 2024-03-10

Across

Maintaining a professional demeanor in challenging situations
SOLVING Finding solutions that address a customer's concerns
Acknowledging a customer's frustration and showing empathy
The focus of every customer service interaction
STATEMENTS Phrases like "I understand" or "I apologize"
SATISFACTION SURVEY A valuable tool for gathering customer feedback

Down

EXPECTATIONS Small gestures that go beyond the expected
COMMUNICATION Speaking clearly and professionally, but with a friendly tone
KNOWLEDGE In-depth knowledge of products or services
LISTENING Listening attentively to understand a customer's needs
Working collaboratively to find solutions
A sincere apology can go a long way in de-escalating a situation

12 Clues: Working collaboratively to find solutions • The focus of every customer service interaction • KNOWLEDGE In-depth knowledge of products or services • EXPECTATIONS Small gestures that go beyond the expected • STATEMENTS Phrases like "I understand" or "I apologize" • Acknowledging a customer's frustration and showing empathy • ...

Customer Service 2024-03-15

Across

the name of the state child support system
the name of the phone system
taking an AP's taxes
past due support
What do you do when you have an irate customer?

Down

where documents are scanned/located
combining two files into one
being legally declared the father of a child
the system where all court orders are housed
Paying child support from your bank account
freezing and seizing someone's bank account

11 Clues: past due support • taking an AP's taxes • combining two files into one • the name of the phone system • where documents are scanned/located • the name of the state child support system • Paying child support from your bank account • freezing and seizing someone's bank account • being legally declared the father of a child • the system where all court orders are housed • ...

Customer Service 2023-08-17

Across

What to do when talking to a deaf person
fails to meet the customer expectations
language used for bad customer service
Areas of a business
What to do when talking to a customer
Customers who work for a business
How to speak to a foreign customer

Down

Customers buying a companies products/services
quality and timely customer service
What visually impaired people use to read
consumers complete experience

CX Crossword 2012-05-16

Across

"We never forget who we're working for"
After the proposal but before the marriage.
"Have it your way"
Famously, Ms. Franklin couldn't get any.
Kevin Smith's 1994 account of 2 customer service amateurs.
Disney employees.
What a customer never wants to hear.
A nearly passive detractor.
"Powered by service"

Down

Cheerleader.
A cotton garment that never lets you down?
The beginning and end of good customer service.
Charles Dickens' were great.
Can be found served in pie.
Operate with good intentions.
A popular measure of customer satisfaction.
A popular measure of customer satisfaction.

17 Clues: Cheerleader. • Disney employees. • "Have it your way" • "Powered by service" • Can be found served in pie. • A nearly passive detractor. • Charles Dickens' were great. • Operate with good intentions. • What a customer never wants to hear. • "We never forget who we're working for" • Famously, Ms. Franklin couldn't get any. • A cotton garment that never lets you down? • ...

CRAZY FUN SERVICE CROSSWORD 2022-11-09

Across

Colleagues shape in the banking hall.
Self-service that lets you withdraw cash.
When a customer doesn’t have to wait and gets seen right away.
A top marker on a service text message.
Establishing an action or solution for a customers query/problem.
We will act together and use this to give the best possible service we can.
When a customer doesn't find it hard to bank with us.
Customers may receive this after visiting the branch.

Down

How long a customer is in branch before getting served.
A position where majority business customers will do their banking in branch.
Another top marker on a service text message.
When a customer feels appreciated and respected during their visit.
When we go above and beyond customers expectations.
Whether you have used the customers name during a transaction or not
Self-service that lets you deposits money.
A position where colleagues will serve customers.
Serving a customer where the transaction is not cash related.

Unit 4 2024-05-07

Across

is the positive feeling customers have about a business that meets their needs.
a convenience service that a motel might provide its guest to expedite the morning departure process
what hotels do to make sure all customers have quality service
is the total customer experience with that business.
encounter An interaction between a customer and a staff member is called service encounter.
is a type of behavior that a employee has to establish positive relationships with hotel guests?
a customer who purchases products or services from a hospitality business.
is a type of behavior that a employee has to establish positive relationships with hotel guests?
is also called heart of the house. In a restaurant the back of the house includes the kitchen and receiving and storage areas and offices.
are employees whose main function is to interact with customers.
What is an important aspect of handling a hotel guest’s complaint?
is service that meets or exceeds customer expectations.

Down

is an employee who can anticipate customer needs.
is the area in the hospitality business that guest usually see,
is the ability to put yourself in someone else's shoes and know how that person feels.
is providing the same good service and products to customers each and every time they come to your business.
is an activity that is done for another person.
what need is fulfilled by by using a secure electronic room key system throughout the facility
a written plan designed to help staff members provide quality customer service.
Is a time when customers experience makes a bigger impact on customer satisfaction that at other times.
Is the informal conversation people have about their experiences with a business.
are employees whose work rarely involves interacting with customers.

22 Clues: is an activity that is done for another person. • is an employee who can anticipate customer needs. • is the total customer experience with that business. • is service that meets or exceeds customer expectations. • what hotels do to make sure all customers have quality service • is the area in the hospitality business that guest usually see, • ...

Customer Management crossword - Double Sixer - Co stores of Bangalore as Bench mark stores 2018-10-16

Customer Management crossword - Double Sixer - Co stores of Bangalore as Bench mark stores crossword puzzle

Across

How we want our customers to feel as a result of our service
Titan's mission is to ensure every customer leaves the store with a _________
Be concerned about the customer
_______ knowledge is the key to be able to given better
What the customer want from us when there is a problem
To give customers more than what they expect and is also the 7th I after the 6 I's
Taking this will help us improve ourselves
You need to ask these to find out what the customers want
Assistance or support to customers
The people we are here to serve
Try to give customers more than one option to ________ from
Disregard a customer deliberately
Vision at Titan is to Deliver unbelievable customer service to create more ________

Down

A complaining customer expects a ________ hearing
audit An audit which shows how good our store is across parameters
Service is about the way we ________ our customers
It is not Sympathy but shows we understand
You create moment of _________ to post a story on Smile app
This is important for you to look good
Exchange information
The opposite of rigid
You do this with your ears to find out what customers want
You need to _________ with the customer to build relationship
To meet customer needs or wants
A customer who likes immediate action won't like this
We must aim to get customer right __________ time

26 Clues: Exchange information • The opposite of rigid • Be concerned about the customer • The people we are here to serve • To meet customer needs or wants • Disregard a customer deliberately • Assistance or support to customers • This is important for you to look good • It is not Sympathy but shows we understand • Taking this will help us improve ourselves • ...

DPCSC 2015-02-02

Across

Kreuzworträtsel
Handy
AKTIV
Riechorgan
Thomas
Formel 1
Average Handling Time
QM
Deutsche Post Customer Service Center
Schoenes hellblaues Wasser
GoseKrueger

Down

ClausHenning
Waelder
TL MeinPaket.de
Telefonanlage
Jessika
Customer Service Center
Winter
Jürgen
Dalsey Hillblom Lynn
Drucker
TL
Michael Moelck
Vanessa
TR
Beamte

26 Clues: TL • QM • TR • Handy • AKTIV • Winter • Jürgen • Thomas • Beamte • Waelder • Jessika • Drucker • Vanessa • Formel 1 • Riechorgan • GoseKrueger • ClausHenning • Telefonanlage • Michael Moelck • TL MeinPaket.de • Kreuzworträtsel • Dalsey Hillblom Lynn • Average Handling Time • Customer Service Center • Schoenes hellblaues Wasser • Deutsche Post Customer Service Center

Customer service 2014-04-24

Across

If customers return to the business to buy again, they are R_____ customers.
Staff need to have a high level of this so that they can answer customer's questions.
Customers want this so the business and its products are easy to use.
Customers would expect this of the business's products as part of the service they receive.
High levels of customer service are likely to lead to higher levels of this from customers.

Down

A high number of these suggests customer service is not as good as it should be.
If customers are treated better than they expected, their expectations will have been E________
Customer E_________ are how the customer expects to be treated by a business.
This needs to be high, so that customers get their product or service as soon as they need it.
Three words (W.O.M)If a business offers good customer service, people recommend them to friends.
If orders are this, then the customer gets what they want.

11 Clues: If orders are this, then the customer gets what they want. • Customers want this so the business and its products are easy to use. • If customers return to the business to buy again, they are R_____ customers. • Customer E_________ are how the customer expects to be treated by a business. • ...

Customer Service 2024-01-03

Across

Interaction between a customer and a staff member
There are eleven of these
Services that meets or exceeds customer expectations
Informal conversation people have about their experiences with a business
Someone who purchases products
A written plan designed to help staff members provide quality customer service

Down

Same service every time
The total customer experience with a hospitality business
Customer who purchases products or services from a hospitality business
Employee who can anticipate customer needs
The positive feeling customers have about a business that meets their needs

11 Clues: Same service every time • There are eleven of these • Someone who purchases products • Employee who can anticipate customer needs • Interaction between a customer and a staff member • Services that meets or exceeds customer expectations • The total customer experience with a hospitality business • Customer who purchases products or services from a hospitality business • ...

Introduction to Customer Service 2019-09-22

Introduction to Customer Service crossword puzzle

Across

Human needs take as they are shaped by culture and individual personality.
Support by buying power and it is not possible that each human get the desire things in the world.
The contented customers are more likely to spend more money at your establishment.
Poor customer service will give restaurants, hotels and other tourism and hospitality businesses a bad _____.
Customer service is anything we do for customer that enhances the customer ____.
People and companies want to use their financial resources as efficiently as possible.
Saying “thank you”; informational newsletters, special discounts, courtesy, name recognition and others.

Down

Showing customer that you care is one of the example of ____.
Basic requirements of human being such as food, cloths and shelter.
Customers want the products that they purchase to be durable and functional until customers decide to replace them.
____ customers lead to increased compliance and improved information exchange.
Customers expect the ___ that they think is appropriate for the level of purchase that they are making.
Part of a hotel or restaurant's star ____ is customer service.
Good customer service leads to satisfied or delighted customers, which generates customer loyalty and thus increased ___.
If customers enjoy their visit they will tell their friends and family and your business can begin to boom.
Customers need ___ when a problem or question arises.
Customers who are treated with respect and feel important will return.

17 Clues: Customers need ___ when a problem or question arises. • Showing customer that you care is one of the example of ____. • Part of a hotel or restaurant's star ____ is customer service. • Basic requirements of human being such as food, cloths and shelter. • Customers who are treated with respect and feel important will return. • ...

CUSTOMER SERVICE WEEK 2019-09-20

Across

COOPERATIVE MANAGED CARE SEVICES
TRICE JR CALL CENTER SUPERVISOR
ALWAYS TAKE THE OPPORTUNTIY TO...
CALL SERVICE REPRESENTATIVE
THIRD PARTY LIABILITY
TEAM LEAD
PHARMACY BENEFIT MANAGER
INDIANA HEALTH COVERAGE PROGRAMS
ACTING BEFORE THINKING IS...

Down

COMPANY NAME
MANAGE CARE PROGRAMS
RIGHT CHOICE PROGRAM
CALL CENTER MANAGER
CHIP PAYMENT LINE
THINKING BEFORE ACTING IS...
THINK BEFORE...
CALL CENTER TRAINER

17 Clues: TEAM LEAD • COMPANY NAME • THINK BEFORE... • CHIP PAYMENT LINE • CALL CENTER MANAGER • CALL CENTER TRAINER • MANAGE CARE PROGRAMS • RIGHT CHOICE PROGRAM • THIRD PARTY LIABILITY • PHARMACY BENEFIT MANAGER • CALL SERVICE REPRESENTATIVE • THINKING BEFORE ACTING IS... • ACTING BEFORE THINKING IS... • TRICE JR CALL CENTER SUPERVISOR • COOPERATIVE MANAGED CARE SEVICES • ...

Customer Service 2023-09-26

Across

Operations manager
Edmonton Landmark
Edmonton District
Animal
Oilers

Down

Neighbour City
Beach
City council
Sports team
Mountains
Golf

11 Clues: Golf • Beach • Animal • Oilers • Mountains • Sports team • City council • Neighbour City • Edmonton Landmark • Edmonton District • Operations manager

Customer Service 2024-03-02

Across

Manner of conducting One's self
Tender feeling
Giving or exchanging information
_____ persistence
_____ Illness is an emotional Disorder

Down

Providing your caller with encouragement
Mental Outlook
A place of residency or activity
Callers may display a variety of them
Our ability to feel and reflect on what the caller is feeling
_____ listening

11 Clues: Mental Outlook • Tender feeling • _____ listening • _____ persistence • Manner of conducting One's self • A place of residency or activity • Giving or exchanging information • Callers may display a variety of them • _____ Illness is an emotional Disorder • Providing your caller with encouragement • Our ability to feel and reflect on what the caller is feeling

ISO 14456:2015 Crossword Puzzle 2017-07-20

ISO 14456:2015 Crossword Puzzle crossword puzzle

Across

Invoice issued by a supplier to a customer in paper or electronic form, notifying charges due to be paid by the customer for products and services purchased, requested, acquired or used by the customer.
Person or entity legally responsible for payment, or a consumer legally entitled to use the service provided by the supplier to the bill payer.
Tariff or fee levied by a supplier for the provision of a product, service or transaction, or for a third party product or service.
Expected and designed relationship in respect of prepayment meters, between energy or communication units consumed and payment made or debited.
Good or service provided by the supplier.
Summary of information provided by a supplier recording items of debit and credit between itself and a customer.
Pricing offer resulting in a variation, in the customer’s favor, from a supplier’s tariff or fee.
Pursued, unresolved customer billing complaint.
Request to a supplier by a customer for information about charges or other content on the supplier’s bill, or about other aspects of the supplier’s billing service, relevant to that customer.

Down

Billing-related feature, usually at no charge, which a customer can choose.
Purchase of a code, key, dongle or dongle content required prior to service usage being made available.
Fixed line and wireless telephony, including mobile and cell phones, satellite and cable television, and data services such as internet or multi-media entertainment.
Supplier’s record of a customer’s bill and associated charges, and of billing arrangements with the customer for the service(s) required, including customer information to assist with customer enquiries and credit assessment and management.
Individual member of the general public, purchasing or using goods, property or services, for private purposes.
Fixed or variable charge permitting calculation of the price to be levied by a supplier for the provision of a product or service during the period used.

15 Clues: Good or service provided by the supplier. • Pursued, unresolved customer billing complaint. • Billing-related feature, usually at no charge, which a customer can choose. • Pricing offer resulting in a variation, in the customer’s favor, from a supplier’s tariff or fee. • ...

APGE Vocabulary 2021-07-19

Across

When there is no energy going through the customers meter (No energy flow)
TDSP has a pause on the meter due to Meter Tampering or Past due balance due to REP. Customer cannot switch to another REP until it is removed.
If a customer expresses an inability to pay the account to avoid disconnection, they may qualify for this.
Another REP switched an ESI ID from APG&E without customer approval and they would like to return to APG&E. (unauthorized switch)
APG&E sends a transaction to turn off power for an existing customer.
APG&E sends a transaction to turn off power at a current location and start service that a new location for an existing customer.
ESI is gained without the customer approval or acknowledgement, (we got a customer in error because the wrong address was enrolled)
Customer is disconnected from their service due to not paying.

Down

applicant already has an active acct with another supplier in their name and elects to go to APG&E for electric service
When the customer needs to start service within 48 hours.
Helps the customer eliminate the charge required in order to start service.
A fee applied to a meter that is under a valid contract and has cancelled service prior to completing the agreed term.
In order the TDU to energize a new meter, the applicant will need to contact their city or County where the service address is located.
Helps a customer make a payment at a later time.
Refers to commercial accounts when the owner of a commercial account is attempting to change business ownership to someone else.

15 Clues: Helps a customer make a payment at a later time. • When the customer needs to start service within 48 hours. • Customer is disconnected from their service due to not paying. • APG&E sends a transaction to turn off power for an existing customer. • When there is no energy going through the customers meter (No energy flow) • ...

Principles of exceptional customer service 2023-10-20

Principles of exceptional customer service crossword puzzle

Across

Remaining calm and tolerant in challenging situations.
Promptly addressing customer needs and concerns.
Fully engaging in the conversation and understanding customer needs.
Possessing a deep understanding of products, services, and policies.
Expressing thanks and appreciation to customers.
Effective exchange of information between customers and service providers.
Being flexible and adjusting service to changing customer demands.
Treating customers with courtesy and consideration.
Understanding and sharing the feelings of customers.

Down

Tailoring services to meet the unique needs of each customer.
Finding solutions to customer issues or challenges.
Paying close attention to customer preferences and requirements.
Conducting oneself with competence, integrity, and courtesy.
Efficiently allocating time to address customer needs.
Delivering high-quality service consistently over time.

15 Clues: Promptly addressing customer needs and concerns. • Expressing thanks and appreciation to customers. • Finding solutions to customer issues or challenges. • Treating customers with courtesy and consideration. • Understanding and sharing the feelings of customers. • Remaining calm and tolerant in challenging situations. • ...

Customer Service Week 2020-09-18

Across

lend a hand
transmit information
someone who pays for goods or services
take one for the ____
agency known to shoot for the stars
scientific term for shooting stars
Recognize with gratitude; be grateful for
good-natured tolerance of delay or incompetence

Down

act of giving hope or support to someone
hear with intention
the ____ before the storm
the starts of the Stars and Stripes meaning
A facial expression showing pleasure or amusement
contentment
Someone who has one first place in a competition
closest star to the earth
work done by one person or group that benefits others

17 Clues: lend a hand • contentment • hear with intention • transmit information • take one for the ____ • the ____ before the storm • closest star to the earth • scientific term for shooting stars • agency known to shoot for the stars • someone who pays for goods or services • act of giving hope or support to someone • Recognize with gratitude; be grateful for • ...

Customer Service Standards 2022-03-22

Customer Service Standards crossword puzzle

Across

repetitive persistence will help most callers to regain this
These are often viewed by the caller as indecision or incompetence on the part of the calltaker
Callers expecting to be treated in a competent, professional, respectful manner and to have their incident taken seriously is address through the caltaker’s ________________
in order to avoid having a caller hang up when placed on hold a call taker should do this (2 words)
telling a caller that help is on the way and that someone will tell them what to do until help arrives is doing this (2 words)
noncommittal reassurance (2 words)
Often the calltaker’s ________ makes the difference between a positive and a negative experience with the entire emergency services system
behaviors asking permission to give instructions is an example of this (2 words)

Down

The calltaker avoids any statement that may create _____________ or unrealistic expectations for the caller
this type of behavior may create feelings of anger, confusion, anxiety, or helplessness for the caller, patient, victim, or family
the practice of providing confident, compassionate, and personalized care for callers, patients, and victims. (2 words)
The calltaker’s tone and volume provide a degree of ______________ to callers that the emergency is being handled by a professional they can trust
Calltakers must do this with the caller’s emotions while directing and encouraging the caller to help the patient or victim
using the caller’s name or title whenever possible is a good example of this but Simply repeating a title or name without using other appropriate calming and/or communication techniques does not meet the minimum performance for this standard (2 words)
Often after providing the address of the emergency, the phone number, and a brief description of what is happening callers will attempt to do this to the call
using words and phrases consistent with professional, compassionate communication is a display of this
request repeated verbatim + a reason for request (2 words)
one way the attitude of the calltaker is conveyed (2 words)

18 Clues: noncommittal reassurance (2 words) • request repeated verbatim + a reason for request (2 words) • one way the attitude of the calltaker is conveyed (2 words) • repetitive persistence will help most callers to regain this • behaviors asking permission to give instructions is an example of this (2 words) • ...

Customer Service Review 2023-09-24

Customer Service Review crossword puzzle

Across

Free from observation
Resource of economic value
Confidentiality and Privacy allow the Bank to maintain _______ with our customers
I can find answers to banking transactions in the _________ Manual
Increase to the amount in a customer's account
Keeping information to myself; not sharing it
When you make a __________ into an account, that amount is added to the account total
One of the 3C's that we see and work with each day
Manage your ___________

Down

A characteristic that means going with the flow
Express ______________ daily!
I'll contact my Branch ____________
Helps you to understand a customer's issue
The Board of ___________ protects shareholder intersts
___________ fees are a source of income for the Bank
To do the right thing
Our President & CEO, _________ Cashen

17 Clues: Free from observation • To do the right thing • Manage your ___________ • Resource of economic value • Express ______________ daily! • I'll contact my Branch ____________ • Our President & CEO, _________ Cashen • Helps you to understand a customer's issue • Keeping information to myself; not sharing it • Increase to the amount in a customer's account • ...

Customer Service Week 2022-09-06

Across

Common term for a cabinet end panel in QLD
Classic cabinet lock
Term for the OHA range with the fold 40 system
Range of Cabinets, Benchtops, Doors.
Kitchens found at Mitre 10
Brighten up your day
Lever handles
Name of the Hafele OHA mobile showroom

Down

Manufacturer & Supplier based in Bad Essen Germany
Now copied all over the world, Hafele invented this in 1983
Best screw to hold a drawer runner
Brand Ambassador
Where Hafele Australia first called home
place to keep your spice jars
before SAP
Location where you might find HNZ's head office
Style of a hinge component

17 Clues: before SAP • Lever handles • Brand Ambassador • Classic cabinet lock • Brighten up your day • Kitchens found at Mitre 10 • Style of a hinge component • place to keep your spice jars • Best screw to hold a drawer runner • Range of Cabinets, Benchtops, Doors. • Name of the Hafele OHA mobile showroom • Where Hafele Australia first called home • Common term for a cabinet end panel in QLD • ...

Customer Service Appreciation 2014-05-27

Customer Service Appreciation crossword puzzle

Across

A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement
Someone who has won first place in a competition
The act of giving hope or support to someone
Agency. known to shoot for the stars
Transmit information
The ____ before the storm
Closest star to the Earth

Down

Hear with intention
Work done by one person or group that benefits another
Recognize with gratitude; be grateful for
The stars of the Stars and Stripes meaning
Lend a hand
Contentment
Take one for the ____
Good-natured tolerance of delay or incompetence
Someone who pays for goods or services
Scientific term for 'shooting stars'

17 Clues: Lend a hand • Contentment • Hear with intention • Transmit information • Take one for the ____ • The ____ before the storm • Closest star to the Earth • Agency. known to shoot for the stars • Scientific term for 'shooting stars' • Someone who pays for goods or services • Recognize with gratitude; be grateful for • The stars of the Stars and Stripes meaning • ...

Customer Service Crossword 2021-07-21

Customer Service Crossword crossword puzzle

Across

To not acknowledge what the caller says and request other information.
A key skill for deescalating members, resolving difficult situations and creating a successful working environment.
To be polite and use proper etiquette, professional throughout the call and maintain a proper and pleasant tone.
Should be shown to every member and coworker.
Sets the tone for the rest of the call and is the first impression the caller receives.
Long stretch of silence without explaination or follow-up.
Be mindful of this as it can negate polite language.
To manage the call and keep it on track without being rude or interrupting the caller.
Must be done with the member's account before denying a trip.

Down

Someone on the phone who is upset or angry. They are often hostile, yelling and/or giving you a hard time.
Prevents the caller from having to repeat themselves.
DO educate member on only what they need to know in a clear way, DONT go beyond that simple explanation or place blame on the member.
Enunciate, use polite language, avoid slang, use close ended questions.
________________ so that you will understand the problem, don't assume.
Using words like please and thank you as well as not interrupting.
To be done after a member expresses a need or makes a statement.
to be done when appropriate.

17 Clues: to be done when appropriate. • Should be shown to every member and coworker. • Be mindful of this as it can negate polite language. • Prevents the caller from having to repeat themselves. • Long stretch of silence without explaination or follow-up. • Must be done with the member's account before denying a trip. • ...

Customer Service Week 2023-09-20

Across

a baseball game has nine of these without ghoingh into over time
another word for mound
shot what you get if someone fouls you in basketball
where the players sit at a baseball game
basketball players play on this
what you yell in golf to warn someone
the person that blows the whistle
a point scored in a soccer game
where the pitcher stands

Down

calls the strikes and balls in a baseball game
a point scored in baseball
the area around the pitchers mound
what you score with in hockey
circle where 3 point shots are made
a game with a black and white ball
kick in soccer one person kicks this
a field goal is scored through this

17 Clues: another word for mound • where the pitcher stands • a point scored in baseball • what you score with in hockey • basketball players play on this • a point scored in a soccer game • the person that blows the whistle • the area around the pitchers mound • a game with a black and white ball • circle where 3 point shots are made • a field goal is scored through this • ...

Customer Service Week - Mind Bender 2022-09-12

Customer Service Week - Mind Bender crossword puzzle

Across

Strong feeling when customers return.
Get it ____ the first time.
Polite expression of praise.
Make sure you deliver _____ service.
Violation of code of conduct.
What information / By When / to whom.
Close connection established with customer.
Ability to understand feelings of customer.

Down

Work towards improving customer ____.
Expressing dissatisfaction.
Go the extra ____ for your customers.
It is important to ___ customer needs.
List of points to be considered in a task.
Know how to ___ customer service issues.
Valuable indicator of customer happiness.

15 Clues: Expressing dissatisfaction. • Get it ____ the first time. • Polite expression of praise. • Violation of code of conduct. • Make sure you deliver _____ service. • Work towards improving customer ____. • Strong feeling when customers return. • Go the extra ____ for your customers. • What information / By When / to whom. • It is important to ___ customer needs. • ...

Chapters 5 & 6 2017-01-03

Across

To build customer loyalty, businesses must continue to improve on their _____ mix and customer service.
Many front-line customer service staff wear uniforms to appear smart and _____.
A waiter with good product knowledge would be able to explain to customers how dishes are _____.
Customers may become more interested in a product when salespersons tell customers about the _____ features and benefits of the product.
A service _____ occurs when customers are not completely satisfied with the product or service rendered.
With good product knowledge, a salesperson would be able to make a better sales _____.
The final goal of every salesperson is to _____ the sale.
There are three communication methods and they are verbal, _____ and non-verbal.

Down

Service staff can approach customers by using the greeting approach, _____ approach and/or service approach.
When listening to a customer, the salesperson can show that he/she is paying attention by _____ the customer's comments.
If a business provides quality customer service, customers will have a positive _____ and they will choose to come back.
Providing good after-sales service is one way businesses can be better than their _____.
If the salesperson is unable to provide a solution to a customer's complaint, he/she should refer the customer to more _____ staff.
A restaurant manager taking orders from a customer is an example of _____ communication.
Examples of written business messages are memoranda, _____, letters and notices.

15 Clues: The final goal of every salesperson is to _____ the sale. • Many front-line customer service staff wear uniforms to appear smart and _____. • Examples of written business messages are memoranda, _____, letters and notices. • There are three communication methods and they are verbal, _____ and non-verbal. • ...

Provalus - Customer Service 2023-01-13

Provalus - Customer Service crossword puzzle

Across

The best company to work for.
Clear, concise and ________?
This is essential to making sure you complete all assignments daily.
Trying to understand the emotions of the caller.
what type of questions allow you to gather more information?
Collaborative program used to share files.
Announced transfer.
Unnanounced transfer.

Down

The act of working together to achieve a common goal.
Attention and reflection are examples of this.
This person knows the most about a specific subject.
Skills you teach yourself.
This shows that your listening skills are underdeveloped.
Skills that are taught in a classroom setting.
The is noted on the ticket as the final fix.
These devices connect to the computer through external ports.
Provalus' messaging platform.

17 Clues: Announced transfer. • Unnanounced transfer. • Skills you teach yourself. • Clear, concise and ________? • The best company to work for. • Provalus' messaging platform. • Collaborative program used to share files. • The is noted on the ticket as the final fix. • Attention and reflection are examples of this. • Skills that are taught in a classroom setting. • ...

Customer Service Week 2017-10-03

Across

closest star to earth
scientific term for 'shooting stars'
transmit information
Recognize with gratitude; be grateful for
contentment
take one for the _____
the stars of the stars and stripes meaning
agency known to shoot for the stars
lend a hand
hear with intention

Down

someone who has one first place in a competition
the act of giving hope or support to someone
someone who pays for goods or services
good natured tolerance of delay or incompetence
work done by a person or group that benefits another
the ___ before the storm
a facial expression characterized by turning up the corners of your mouth

17 Clues: contentment • lend a hand • hear with intention • transmit information • closest star to earth • take one for the _____ • the ___ before the storm • agency known to shoot for the stars • scientific term for 'shooting stars' • someone who pays for goods or services • Recognize with gratitude; be grateful for • the stars of the stars and stripes meaning • ...

Customer Service Facts 2024-03-07

Across

What is our website?
If we can't find the agreement in Tec, what do we search Zoho with?
What do we call the limit of liability for the whole term?
Who is CSR Lead?
What should only be 2 minutes?
How long is too long for VIN corrections?
Which maintenance agreement program does not have a waiting period?
What other than an invoice is needed for claim payment?
What color should we be updating RepairPal claims?

Down

Who is the Adjuster Lead?
Who is CSR sup?
What is the time frame where all claim are not eligible?
Who is the adjuster sup?
Where do customers send their documents for start mileage corrections?
Instead of covered we say?
What do we use to document our claims that we place in TecAssured?
Where can you reach out to the adjusters, CSR team, leads, and Sups, and typically get answers within minutes?

17 Clues: Who is CSR sup? • Who is CSR Lead? • What is our website? • Who is the adjuster sup? • Who is the Adjuster Lead? • Instead of covered we say? • What should only be 2 minutes? • How long is too long for VIN corrections? • What color should we be updating RepairPal claims? • What other than an invoice is needed for claim payment? • ...

Customer Service Week 2023-09-26

Across

A bill sent in the mail.
Remote workers who answer calls.
A prize or other mark of recognition given in honor of an achievement.
A sign affixed to a vehicle displaying a series of letters or numbers indicating that the vehicle has been registered with the state.
A polite expression used when acknowledging service, or compliment.
A unique string of numbers, letters, and other characters that identify a specific financial account
Recognition and enjoyment of the good qualities of someone or something.

Down

Someone who has lost their temper and arrived at “the point of being uncooperative."
The action or process of collecting someone or something
Someone you work with.
The toll highway that is operated in the Commonwealth of Pennsylvania in the United States.
An office setup to handle a large volume of phone calls, especially for taking orders and providing customer service.
A great deal of effort or endurance.
The name of the program in which customers use to travel with a transponder.
An individual who receives a service.
An emotion when someone is satisfied with their service.
A group of people who work together.

17 Clues: Someone you work with. • A bill sent in the mail. • Remote workers who answer calls. • A great deal of effort or endurance. • A group of people who work together. • An individual who receives a service. • The action or process of collecting someone or something • An emotion when someone is satisfied with their service. • ...

Customer Service Crossword Challenge 2024-10-04

Customer Service Crossword Challenge crossword puzzle

Across

Customers' opinions on services
Fulfillment of customer expectations
Building confidence in customer relationships
Finding solutions to customer problems
Assisting customers with their inquiries
Interacting positively with customers
To answer customer queries promptly

Down

Being dependable in service delivery
Sharing information effectively with customers
Polite behavior towards others
A friendly expression to greet customers
Working together to achieve customer goals
Paying attention to customer needs
Maintaining a high standard in service
Providing assistance to those in need

15 Clues: Polite behavior towards others • Customers' opinions on services • Paying attention to customer needs • To answer customer queries promptly • Being dependable in service delivery • Fulfillment of customer expectations • Providing assistance to those in need • Interacting positively with customers • Finding solutions to customer problems • ...

CX Crossword - by Matchboard 2023-03-18

CX Crossword - by Matchboard crossword puzzle

Across

A customer who gives an NPS rating 0-6.
A technology used to automate customer service.
Expression of customer or employee opinions.
Acronym for the customer satisfaction metric.
What happens when a customer/subscriber stops doing business with a company.
Popular metric for customer advocacy.
A valued call centre agent skill when dealt with vulnerable customers.
A strategy incorporating game-play, such as contests or leaderboards, to enhance customer or employee engagement.

Down

The strategy of outsourcing work overseas.
A visual representation of a customer’s end-to-end experience with a product or service.
Familiarising a new customer with your business or product/service.
The process of a business and its customers coming together to produce a mutually valued outcome.
A strategy to ensure consistent strategy across all channels of service.
The tailoring of an experience to an individual customer’s needs.

14 Clues: Popular metric for customer advocacy. • A customer who gives an NPS rating 0-6. • The strategy of outsourcing work overseas. • Expression of customer or employee opinions. • Acronym for the customer satisfaction metric. • A technology used to automate customer service. • The tailoring of an experience to an individual customer’s needs. • ...

Only Incredible Customer Representative Knows!! 2021-03-22

Only Incredible Customer Representative Knows!! crossword puzzle

Across

transaction in which no physical goods are transferred from the seller to buyer.
perhaps the most prominent role of customer service agent
this is when customers become extension of your sales force
customer support is one of those jobs where you're never done.
somewhat related to impulse shoppers but less likely to make purchases.
Providing a quality product or service
also known as CX

Down

when customer first become aware of your brand
make up the bedrock of any business
the item offered for sale
someone who is sociable and great at forming relationship with other people.
the emotional type of customer
seeking best deal, period and most likely wont be swayed by upselling techniques
the voice of the customer in your company
a customer who's motto is "let's do it right now"
someone who buys goods or services

16 Clues: also known as CX • the item offered for sale • the emotional type of customer • someone who buys goods or services • make up the bedrock of any business • Providing a quality product or service • the voice of the customer in your company • when customer first become aware of your brand • a customer who's motto is "let's do it right now" • ...

Module 4 Crossword Puzzle 2023-10-30

Module 4 Crossword Puzzle crossword puzzle

Across

The Service Order Report should be run _______ per day.
An _______ return, is a return sent back without an RMA number.
MSL and ______ parts cannot be returned if the packaging is open.
If a customer reports a phone issue you should notify your manager ____________.
The Service order report is found on the _________.
Returns over $1000 require_______ approval.
The PO number on a correction number is the ___ PO number as the original invoice.
________ errors are always returned regardless of the dollar amount.
Terms for a shortage correction order over $100 are ______ due.

Down

RMA stands for Return _______ Authorization
Terms for customer error correction orders over $100 are at _________.
Mouser's standard return policy parts can be returned within 30 ______.
A _____ order should be entered anytime a correction order is processed.
Shipping charges are waived on correction orders for Mouser and _______ errors.
Most orders over 100_______ do not need to be returned.
______ Shortage occurs when pieces from a multi piece part are missing
When a customer requests to reroute a package, you should document the details in a service ________.
The ____ number comes from the Service Order.
______ order issues are documented in a Service Order.
A customer has 30 days to return parts after an RMA is issued, after that the RMA is _____________.

20 Clues: RMA stands for Return _______ Authorization • Returns over $1000 require_______ approval. • The ____ number comes from the Service Order. • The Service order report is found on the _________. • ______ order issues are documented in a Service Order. • The Service Order Report should be run _______ per day. • Most orders over 100_______ do not need to be returned. • ...

Customer Service Awareness Programme - Topic 1 and 2 2015-10-15

Customer Service Awareness Programme - Topic 1 and 2 crossword puzzle

Across

External Customers – are the people who make ___ day possible.
Our __________ from various departments are also our customers.
________ can results is lost sales as customers might go to competitors.
Employees appearance, uniforms, and work areas on-site are examples of ________.
Service Excellence can help us _______ ourselves from competitors.
Responsiveness is willingness to help customer's_______.
Taking care of the internal customer puts the external customer contact person in the position to _____.
Customer satisfaction contributes to customer ___________.
Our Company's ______is to bring you "Peace of Mind"

Down

Our motto is "It's beyond just ________"
Internal Customers – are specific people and __________ who play a role in helping you to serve external customers.
Our Vision is to always be the best customer service provider both at home and ______
Assurance is when an issue arises, you give ________ to your customers by assuring them that you will look into their case urgently.
The Japanese has a way is showing ______ in their gratitude and apology to their customers.
_____ is the ability to provide what was promised, dependably and accurately.
Good customer service provides an ____________ that meets customer expectations.
Empathy is the art of understanding and __________ a customer’s feelings and needs, before finding a solution that meets them.
By _______ TSI’s promise, vision and motto in our work attitude we can achieve service excellence.

18 Clues: Our motto is "It's beyond just ________" • Our Company's ______is to bring you "Peace of Mind" • Responsiveness is willingness to help customer's_______. • Customer satisfaction contributes to customer ___________. • External Customers – are the people who make ___ day possible. • Our __________ from various departments are also our customers. • ...

Chapter 5 Test Entrepreneurship 2023-02-22

Chapter 5 Test Entrepreneurship crossword puzzle

Across

distinctive aspects, qualities, or characteristics of a product or service
A unfinished version of the product or service that can be used for testing
Means by which a product or service is delivered
Process testing a business concept; allowing the entrepreneur to decide whether a new business concept has potential
Things that promote the value of a product or service to the customer
Declaration of specific aspirations of a company, major goals
Declaration of the scope and purpose of a company
A person that receives funds from something
Those most likely to buy the product or service

Down

Means of delivering directly to the customer
Distribution channel through which a product or service flows from the producer to the customer
Means of delivering indirectly to the customer
Clear and concise description of a business opportunity
Document describing a new business and a strategy to launch the business
Description of how entrepreneurs plan to make money with their business concepts
Organization of individuals and businesses in a specific industry
Matrix outlining your competitors
Fed. agency that provides services to small businesses and new entrepreneurs
Brief recounting of the key points contained in a business plan
A group of businesses with a common goal/agenda

20 Clues: Matrix outlining your competitors • A person that receives funds from something • Means of delivering directly to the customer • Means of delivering indirectly to the customer • A group of businesses with a common goal/agenda • Those most likely to buy the product or service • Means by which a product or service is delivered • ...

Customer 2024-08-20

Across

Empowering employees to be customer service heroes.
A tool to gauge customer sentiment and preferences.
Whose iconic tech brand is synonymous with innovation and customer experience?
The cornerstone of exceptional customer service.
The skill of maintaining long-term customer relationships.
The skill of anticipating and addressing customer issues proactively.
A tech wizard whose iconic brand is synonymous with innovation and customer experience.
This Bollywood underdog story celebrates a sales champion.

Down

The emotional connection forged between a brand and its customers.
This book is a blueprint for creating insanely great customer experiences.
This visionary entrepreneur transformed online retail.
This online retail giant is obsessed with customer satisfaction.
This Indian conglomerate is renowned for its customer-centric philosophy.
The ability to deeply understand customer needs and wants.
A numerical measure of customer loyalty and advocacy.
The ultimate goal of every business: is to evoke this feeling in customers.
This entertainment giant prioritizes magical experiences for its customers.

17 Clues: The cornerstone of exceptional customer service. • Empowering employees to be customer service heroes. • A tool to gauge customer sentiment and preferences. • A numerical measure of customer loyalty and advocacy. • This visionary entrepreneur transformed online retail. • The ability to deeply understand customer needs and wants. • ...

Customer obession 2024-08-20

Across

The skill of anticipating and addressing customer issues proactively.
Whose iconic tech brand is synonymous with innovation and customer experience?
Empowering employees to be customer service heroes.
Jobs A tech wizard whose iconic brand is synonymous with innovation and customer experience.
The cornerstone of exceptional customer service.

Down

The ability to deeply understand customer needs and wants.
This online retail giant is obsessed with customer satisfaction.
This entertainment giant prioritizes magical experiences for its customers.
A numerical measure of customer loyalty and advocacy.
The ultimate goal of every business: is to evoke this feeling in customers.
The skill of maintaining long-term customer relationships.
Singh This Bollywood underdog story celebrates a sales champion.
Our Guest This book is a blueprint for creating insanely great customer experiences.
The emotional connection forged between a brand and its customers.
Bezos This visionary entrepreneur transformed online retail.
A tool to gauge customer sentiment and preferences.
This Indian conglomerate is renowned for its customer-centric philosophy.

17 Clues: The cornerstone of exceptional customer service. • Empowering employees to be customer service heroes. • A tool to gauge customer sentiment and preferences. • A numerical measure of customer loyalty and advocacy. • The ability to deeply understand customer needs and wants. • The skill of maintaining long-term customer relationships. • ...

Service 2.0 (2) 2015-06-14

Across

TELUS Vision:We will differentiate ourselves in the Consumer market by excelling at _______ customer intimacy and making it easy to do business with us.
TELUS/CE will differentiate itself in the consumer market by _________ at creating customer intimacy and making it easy to do business with us.
Service 2.0 agents are given select cases to work on. Where do they find them?
A service 2.0 agent has ________ responsibility for customer outcomes.
Service 2.0 is waiting for _____ to join the team!
Where can you find Barrie service 2.0 agent Schedules?
example, if an agent is away, the customer will have the choice to watt for them, communicate through ________, leave a voice mail or be supported by your extended team of 200 people.

Down

Carley Brandon is working on developing the PPO's for service 2.0, what else is she working on?
In April of 2015 our _________ language team members came on board.
Service 2.0 Description:Transform our service model to focus on _________outcomes rather than individual transactions.
What "wave" will be approaching Barrie later this year?
Service 2.0 Objectives:Increase L2R by providing a __________ client experience and decreasing customer effort, while reducing the cost structure to support our clients
Agents who support Service 2.0 can receive support from DNA through ______.
When making a courtesy call in Service 2.0 what memo code do you use in SD if the call has been completed?
Customers are given a choice on how to communicate with us in ways that meet their needs.

15 Clues: Service 2.0 is waiting for _____ to join the team! • Where can you find Barrie service 2.0 agent Schedules? • What "wave" will be approaching Barrie later this year? • In April of 2015 our _________ language team members came on board. • A service 2.0 agent has ________ responsibility for customer outcomes. • ...

Customer service Crossword 2022-09-26

Across

Something that is needed if there's a chip
You need to be_____ with a customer
Something that is needed if the windscreen is cracked
This is used to book customers in
Sometimes a customer needs this carrying out
When the customer isn't happy with the service we raise____
You sometimes need to show the customer____
centre, A place where we carry out customers needs

Down

When the customer is pleased with the service they give us____
We have to remain____ throughout the call
something we wear on a call
Something you offer to a customer
listening, This is used to show the customer you're interested in helping them
Something we use to answer customers
blades, Sometimes have this offer for customers

15 Clues: something we wear on a call • This is used to book customers in • Something you offer to a customer • You need to be_____ with a customer • Something we use to answer customers • We have to remain____ throughout the call • Something that is needed if there's a chip • You sometimes need to show the customer____ • Sometimes a customer needs this carrying out • ...

Customer Service Week 2023-10-03

Across

Recovery Sling
Lafayette Shipper
Double Braid Polyester
Ferndale Shipper
Lifting Sling
Spain Plant
Washington Plant
Double Braid Nylon

Down

Louisiana Plant
Our Service Program
Chafe
12 Strand HMPE
Customer Service Week Month
Strongest name in Rope
Soft Shackle
Scheduler

16 Clues: Chafe • Scheduler • Spain Plant • Soft Shackle • Lifting Sling • Recovery Sling • 12 Strand HMPE • Louisiana Plant • Ferndale Shipper • Washington Plant • Lafayette Shipper • Double Braid Nylon • Our Service Program • Strongest name in Rope • Double Braid Polyester • Customer Service Week Month

Coats Customer Service 2023-09-29

Across

Dispatches are created in _______.
Serial numbers can be found on a white label under the _______?
_______ orders are created for equipment and parts request.
Tax exempt mean customers do not pay ______.
What machines can identify the amount of tread left on a tire?
What type of equipment do we still service but no longer sell?
_____ is our main equipment color.
_______ are what we offer as promotions on equipment.

Down

______ are created for service request.
Balancers use what to balance the tire?
What is our newest product line of equipment called?
Every machines comes with a _________ unless it is a baseline machine not sold as a combo.
What type of machine removes the tire from the rim?
_______ are created for customer rebilling of corrected information.
______ _______ is our previous company name.
_______ is the system used to enter equipment orders.

16 Clues: Dispatches are created in _______. • _____ is our main equipment color. • ______ are created for service request. • Balancers use what to balance the tire? • Tax exempt mean customers do not pay ______. • ______ _______ is our previous company name. • What type of machine removes the tire from the rim? • What is our newest product line of equipment called? • ...

ATS Raving Fans 2020-03-17

Across

Site of the original ATS store location.
The A in ATS originally stood for this.
What does the R stand for in KFR?
Train people well enough so they can leave, treat them well enough so they don't want to
Think Different
The name of Keith Moore's Turtle.
The purpose of a business is to create a customer who creates customers.
I find that the harder I work, the more luck I seem to have
There is no substitute
Your most unhappy customers are your greatest source of learning
This percent of customers believe that companies need to provide a more consistent customer service experience.
Keith Moore's other name for Randy Kimbrough.
Memorable customer service requires for you to be This by truly observing and listening to your customers.
Another name of a nonsellable item
This company helped pave the way for Ats by founding the business model for for-profit thrift stores
The University where Ken Sobaski received his MBA.
This attitude sees the good, rather than the negative
Doing This to customers allows you the power to control the situation, but without taking power away from the customers.
The customer's perception is your reality.
Connecting People
The way to get started is to quit talking and begin doing
Here is a simple but powerful rule, always give people more than what they expect to get.
Impossible is nothing
This percent of Americans use customer service as a factor in deciding whether or not to do business with a company.
If this was crawling on your shirt, would you flick it off or let it crawl.

Down

Increasing customer retention rates by just this percent can increase profits by between 25% and 95%.
These statements are a way to clarify existing information in a subtle way in order to not hurt a customers feelings
Think Big
This percent of Americans switched companies last year due to poor customer service.
The awards given out by ATS each for length of employment.
The ATS location that has our longest tenured employee.
3 S's in Shopping ATS: Savings, Selection, This
If you really want a booming business, you have to create raving fans
There is only one boss, The customer.
This training was introduced in 2016 to help manage ATS employees.
Your Vision, Our Future
This percent of customers say that valuing their time is the most important thing a company can do when providing customer service.
Excellent customer service almost always starts with This.
The first online onboarding system used by ATS.
This percent of customers are likely to make repeat purchases with companies who off excellent customer service.
This software was used for a number of years for ATS accounting.
Being This helps you to figure out what a customer wants, and how to provide them with a competent service-rather than rushing them out the door.
Where Shopping is a Pleasure
Accellerating Growth, Inspiring This.
The company 2 of our 3 Regional managers came from.
Reduce, Reuse, Recycle, This.
Site of the proposed newest ATS location.
This first, then validate the problem
The percent of wishes that involve Disney.
Companies that invest in customer experience also observe an improvement in employee engagement by this percent.

50 Clues: Think Big • Think Different • Connecting People • Impossible is nothing • There is no substitute • Your Vision, Our Future • Where Shopping is a Pleasure • Reduce, Reuse, Recycle, This. • What does the R stand for in KFR? • The name of Keith Moore's Turtle. • Another name of a nonsellable item • There is only one boss, The customer. • Accellerating Growth, Inspiring This. • ...

Good Customer Service 2014-02-02

Across

you must make the customer feel
to a specific group of customers
offer this if you dont have a specific item in stock
unhappy customer will tell...
happy customer will tell one of these
the customer complains we must....
your ears to understand the customers needs

Down

must be this way for customers to tell you that they have a problem
a customer comes back more than once
a dispute to please both the customer and the business
type of customers you sell your product to
are the staff customers
must have this to sell your product
make these if you cant keep them
well you have performed
you must feel when dealing with customers

16 Clues: are the staff customers • well you have performed • unhappy customer will tell... • you must make the customer feel • to a specific group of customers • make these if you cant keep them • the customer complains we must.... • must have this to sell your product • a customer comes back more than once • happy customer will tell one of these • ...

ATS Raving Fans 2020-03-17

Across

Site of the original ATS store location.
The A in ATS originally stood for this.
What does the R stand for in KFR?
Train people well enough so they can leave, treat them well enough so they don't want to
Think Different
The name of Keith Moore's Turtle.
The purpose of a business is to create a customer who creates customers.
I find that the harder I work, the more luck I seem to have
There is no substitute
Your most unhappy customers are your greatest source of learning
This percent of customers believe that companies need to provide a more consistent customer service experience.
Keith Moore's other name for Randy Kimbrough.
Memorable customer service requires for you to be This by truly observing and listening to your customers.
Another name of a nonsellable item
This company helped pave the way for Ats by founding the business model for for-profit thrift stores
The University where Ken Sobaski received his MBA.
This attitude sees the good, rather than the negative
Doing This to customers allows you the power to control the situation, but without taking power away from the customers.
The customer's perception is your reality.
Connecting People
The way to get started is to quit talking and begin doing
Here is a simple but powerful rule, always give people more than what they expect to get.
Impossible is nothing
This percent of Americans use customer service as a factor in deciding whether or not to do business with a company.
If this was crawling on your shirt, would you flick it off or let it crawl.

Down

Increasing customer retention rates by just this percent can increase profits by between 25% and 95%.
These statements are a way to clarify existing information in a subtle way in order to not hurt a customers feelings
Think Big
This percent of Americans switched companies last year due to poor customer service.
The awards given out by ATS each for length of employment.
The ATS location that has our longest tenured employee.
3 S's in Shopping ATS: Savings, Selection, This
If you really want a booming business, you have to create raving fans
There is only one boss, The customer.
This training was introduced in 2016 to help manage ATS employees.
Your Vision, Our Future
This percent of customers say that valuing their time is the most important thing a company can do when providing customer service.
Excellent customer service almost always starts with This.
The first online onboarding system used by ATS.
This percent of customers are likely to make repeat purchases with companies who off excellent customer service.
This software was used for a number of years for ATS accounting.
Being This helps you to figure out what a customer wants, and how to provide them with a competent service-rather than rushing them out the door.
Where Shopping is a Pleasure
Accellerating Growth, Inspiring This.
The company 2 of our 3 Regional managers came from.
Reduce, Reuse, Recycle, This.
Site of the proposed newest ATS location.
This first, then validate the problem
The percent of wishes that involve Disney.
Companies that invest in customer experience also observe an improvement in employee engagement by this percent.

Customer Service Week 2021-09-29

Across

If a customer wants to stop receiving Push Notifications they need to do this
The street where our call center is located
An active member with ≥ 2 billing cycles is known as this type of customer
Opt-out requests go to this department
The month that Customer Service Appreciation week falls in
He is the senior director of the San Diego call center
Average number of calls needed per hour

Down

To receive a call, you should use this status
What the "B" stands for in BLU
The newest brand to be added to the PeopleConnect family
You use this resource to find verbatims and chat templates
They are the reason for our jobs
Type of fraud where caller knows the person who created the account
We send our chats through this system
Rather than logging into a customer's account we use this to help with searches
A SD Assistant Manager

16 Clues: A SD Assistant Manager • What the "B" stands for in BLU • They are the reason for our jobs • We send our chats through this system • Opt-out requests go to this department • Average number of calls needed per hour • The street where our call center is located • To receive a call, you should use this status • He is the senior director of the San Diego call center • ...

Repair Terms & Acronyms 2014-06-25

Repair Terms & Acronyms crossword puzzle

Across

Customer Induced Damage
On site Exchange
Returned Materials Authorization
Liquid Crystal Module
Process of maintaining or repairing a device either aesthetically or mechanically
Band of material that surrounds the perimeter of the phone
Liquid Crystal Display
North America Region
Hold For Quote
Return unrepaired
Prepaid label sent to a customer to collect their defective unit
Customer Called In
Authorized Service Provider
Hold for Engineering
out of warranty
Touch Panel

Down

Credit Card
Dead on Arrival
End Of Life
Hold For Material
Mail in repair Program
Global Warranty Support
No Fault Found
Customer service engineer
When a customer has not paid for repair and subsequently relinquishes ownership of the device to the manufacturer
In warranty
Hold For Customer
Main Board
Reverse Logistics
Portable Product Services (US ASP)
Customer
Advanced Exchange
Proof of Purchase
FutureTel (Canadian ASP)

34 Clues: Customer • Main Board • Credit Card • End Of Life • In warranty • Touch Panel • No Fault Found • Hold For Quote • Dead on Arrival • out of warranty • On site Exchange • Hold For Material • Hold For Customer • Return unrepaired • Reverse Logistics • Advanced Exchange • Proof of Purchase • Customer Called In • North America Region • Hold for Engineering • Liquid Crystal Module • Mail in repair Program • ...

RiO Week 2017-07-09

Across

A ________ is a tool that allows instituitions to moderate risk, but also continuously deliver products and services despite disruption.
ITIL talks about three types of service providers for providing IT service to the customer. They are internal, external and __________
Organizations are embracing _________ to accelerate software delivery and increase collaboration amongst development, assurance, and operations teams.
IT _________ are responsible for the smooth functioning of the infrastructure that support application deployment to internal and external customers
The _______ ransomware attack was a May 2017 worldwide cyberattack which targeted computers running the Microsoft Windows operating system.
___________, integrity and availability is a model designed to guide policies for information security within the orgaization.
_________ customer support is about identifying and resolving customer issues before they become problems
_________ clearly defines the service delivery expectation.
We, at TCS, as well as our customers, have a zero-tolerance policy towards _______ lapses.

Down

A ________ is anyone who pays the Service Provider for the service rendered
The RiO initiative team in collaboration with the _________ team brings to you the RiO Week in TCS
A ________ service is a service that must be there for any value to be delivered
In DELETE/UPDATE queries _________ should be totally avoided as it can produce junk results
________ planning is the maximum amount or number that can be received or contained.
Digital ___________ Services, a set of newly launched Service Practices in emerging high growth areas.
________ Level Management is the process that forms the link between the IT orgaization and customers.
________ is a collaborative learning platform on the cloud that powers improved learning outcomes.
A weakness which allows an attacker to reduce a system's information assurance
RiO is an execution ____________ to enable availability of service 24 X 7 for our customers
Rigor in Operations(RiO) = Discipline in Execution + Pursuit of _____________

20 Clues: _________ clearly defines the service delivery expectation. • A ________ is anyone who pays the Service Provider for the service rendered • Rigor in Operations(RiO) = Discipline in Execution + Pursuit of _____________ • A weakness which allows an attacker to reduce a system's information assurance • ...

Entrepreneurship test Chapter 5 2022-02-07

Entrepreneurship test Chapter 5 crossword puzzle

Across

things that promote or enhance the value of a product or a service to the customer
the means by which a product or service is delivered to the customer
the means of delivering a service or product directly to the customer, such as via a Web site
a declaration of the specific aspirations of a company, the major goals for which it will strive
a brief recounting of the key points contained in a business plan
a description of how entrepreneurs plan to make money with their business concepts
clear and precise description of a business opportunity
a working model used by entrepreneurs to determine what it takes to develop their products or services

Down

a tool for organizing important information about a business venture’s competition
end users of the service, also called the consumer
the process that tests a business concept;
distinctive aspects, qualities, or characteristics of a product or service
the distribution channel through which a product or service flows from the producer to the customer
the means of delivering a service or product indirectly to the customer, such as through a wholesaler
distinctive aspects, qualities, or characteristics of a product or service
a group of businesses with a common interest
a document that describes a new business and a strategy to launch that business
the federal agency that provides services to small businesses and new entrepreneurs, including counseling, publications, and financial aid
people most likely to buy a business’s products and services

19 Clues: the process that tests a business concept; • a group of businesses with a common interest • end users of the service, also called the consumer • clear and precise description of a business opportunity • people most likely to buy a business’s products and services • a brief recounting of the key points contained in a business plan • ...

Good Customer Service 2014-02-02

Across

unhappy customer will tell...
your ears to understand the customers needs
a customer comes back more than once
to a specific group of customers
make these if you cant keep them
well you have performed

Down

must be this way for customers to tell you that they have a problem
type of customers you sell your product to
a dispute to please both the customer and the business
you must make the customer feel
offer this if you dont have a specific item in stock
the customer complains we must....
must have this to sell your product
are the staff customers
you must feel
happy customer will tell one of these

16 Clues: you must feel • are the staff customers • well you have performed • unhappy customer will tell... • you must make the customer feel • to a specific group of customers • make these if you cant keep them • the customer complains we must.... • must have this to sell your product • a customer comes back more than once • happy customer will tell one of these • ...

Trails Customer Service 2019-09-06

Trails Customer Service crossword puzzle

Across

Who we transfer pool group inquiry calls to
An important speech skill
What we must establish to provide accurate pricing information
We cannot process these over the phone
One of the strongest skills in our customer service toolbelt
Who we transfer party and room rental calls to
Always a positive
Our first impression

Down

A critical skill in customer service
We can help a customer navigate this process online
The sport for which we reserve time and space
Who we transfer league inquiry calls to
Who we transfer cultural arts inquiries to
The attitude we bring to every call
What we provide to every caller upon answering the phone
Good manners, especially applying to speaking on the phone

16 Clues: Always a positive • Our first impression • An important speech skill • The attitude we bring to every call • A critical skill in customer service • We cannot process these over the phone • Who we transfer league inquiry calls to • Who we transfer cultural arts inquiries to • Who we transfer pool group inquiry calls to • The sport for which we reserve time and space • ...

Operational Metrics Chapter Review #2 2019-02-12

Operational Metrics Chapter Review #2 crossword puzzle

Across

unique route through a service system
work activity that limits the throughput of the entire process
moving process capabilities from a domestic location to another country
a set of tasks an individual performs
a design layout based on self-contained groups of equipment
all value added activities
provides the behavioral setting where service encounters take place
a fraction of time an individual or workstation is busy over the long run
a measure of the contribution margin required to deliver a good or service as growth and volume increase
time interval between successive outputs coming off the assembly line

Down

a system that produces goods in advance of customer demand
a type of integration that refers to acquiring capabilities toward suppliers
probability that a manufactured good performs its intended function
quality function deployment
organization in several countries to minimize costs
strategy for learning about customer wants, needs, and behaviors
improving productivity and safety by improving work spaces
goods or services with no customer options
any service problem a customer has
law that computes resource utilization

20 Clues: all value added activities • quality function deployment • any service problem a customer has • unique route through a service system • a set of tasks an individual performs • law that computes resource utilization • goods or services with no customer options • organization in several countries to minimize costs • a system that produces goods in advance of customer demand • ...

Customer Service Week 2022-09-30

Across

Raspunsul corect in Customer Service
Trasatura esentiala cand vorbim cu clientii
Cel care semneaza contractul
Nu suntem "distrasi" de ea si se intampla toata saptamana in B2B Customer Service
nu e esenta dar e...
Nu ne dorim sa se intample dar o inregistram clientilor cand ne suna
Indicator care masoara cat de multumiti sunt clientii
Grup de oameni care lucreaza impreuna

Down

Dupa ce primesti un contract
Dupa ce tragi linie
Prima linie in Customer Service
Florile nu ar putea trai fara ea
Exersezi si inveti
Portocala
combustibil pentru a incepe ziua
Nu se vede cand vorbim cu clientii dar se simte

16 Clues: Portocala • Exersezi si inveti • Dupa ce tragi linie • nu e esenta dar e... • Dupa ce primesti un contract • Cel care semneaza contractul • Prima linie in Customer Service • Florile nu ar putea trai fara ea • combustibil pentru a incepe ziua • Raspunsul corect in Customer Service • Grup de oameni care lucreaza impreuna • Trasatura esentiala cand vorbim cu clientii • ...

CUSTOMER SERVICE CHALLENGE 2021-11-30

CUSTOMER SERVICE CHALLENGE crossword puzzle

Across

Where to find any purchased warranties/insurance on cass
A letter from a state dmv/tag agency requesting a title for registration.
Fees that are not able to be waived
Amount customer is responsible for during insurance claim.
Where new reps dispatch their cases
Questions to understand reason for call
Example: "I can help you with that"
Type of insurance included in Lease and NY accounts

Down

The type of interest loan for Retail Accounts
Daily interest charge
Where we process debit card transactions
Payments required to be eligible to request ext/def
Where we process ach transactions
Document needed to obtain Lease title
Where we log allegations of deceptive, unfair or abusive practices
Balance on loan that is not interest

16 Clues: Daily interest charge • Where we process ach transactions • Fees that are not able to be waived • Where new reps dispatch their cases • Example: "I can help you with that" • Balance on loan that is not interest • Document needed to obtain Lease title • Questions to understand reason for call • Where we process debit card transactions • ...

Customer Service Week 2024-09-17

Across

Making sure the customer is happy with the resolution
Being accessible to customer needs
Acknowledging issues before they become a problem
Being able to truly listen to customers
The ability to understand the customer's perspective
What's for lunch tomorrow?
What was served for breakfast yesterday?
Being able to hear customers and respond appropriately

Down

Communicating clearly with customers, especially if there are any service issues
Who was the Regional winner of last years Unsurpassed Customer Service Award?
providing more than what was initially promised to a customer.
The act of suggesting someone for a award
This weeks first day activity
A feeling or expression of admiration, approval, or gratitude.
Being patient is important for helping customers work through issues
be better than

16 Clues: be better than • What's for lunch tomorrow? • This weeks first day activity • Being accessible to customer needs • Being able to truly listen to customers • What was served for breakfast yesterday? • The act of suggesting someone for a award • Acknowledging issues before they become a problem • The ability to understand the customer's perspective • ...

March Madness week 1 2016-02-29

Across

26. How many TVs can the premium service support?
28. How many media servers come with the Premium service?
11. NFL network is available starting at this core TV plan and above in Durham
29. Oxygen and NFL Network are available starting on which Dish package?
9. Customers setting up this TV service with a 1 year ppp DO qualify for the Amazon Prime offer
7. A customer has had the FrontierTV Offer over 12 months and decides to upgrade within the first 12 months. Will their promotional rate be- removed, continue or restart?
17. A customer in an FTTH serviced location is having voice issues Who places the TT- IHD, FSC, CSR?
customer has had the FrontierTV Offer for 6 months and decides to upgrade within the first 12 months. Will their promo? Will their promotional rate be- removed, continue or restart?
20. Customers should be encouraged to take this additional TV service feature, to provide the most benefits possible
a FrontierTV customer is watching the same show on 3 TV's how many streams are they using?

Down

25. How many IP clients/ STBs can the Premium service support?
the 3rd generation of this HDDVR allows you to record up to 16 shows at once
22. We offer how many levels of DVR service with our Fios TV?
is marketed under this name in Durham, NC
the quality of service(QoS) this service receives in a triple play for a FrontierTV customer is given top priority, over video.
23. Which of these does not allow recording of programs on multiple TVs? Enhanced, standard premium, multi-room?
the maximum streams allowed through FrontierTV.
Name of our HDDVR service that can record up to 12 shows at once.

18 Clues: is marketed under this name in Durham, NC • the maximum streams allowed through FrontierTV. • 26. How many TVs can the premium service support? • 28. How many media servers come with the Premium service? • 22. We offer how many levels of DVR service with our Fios TV? • 25. How many IP clients/ STBs can the Premium service support? • ...

Customer Service Crossword 2013-07-19

Across

an item that the organisation is selling or supplying
organisation led by profit
defines the extents and limits of customer service
type of customer service offered after purchase
a method of keeping product and service knowledge up to date
the reason why a product/service is different from and better than the competition (Abbr.)
on-line tool for promoting product or service
a method of keeping product and service knowledge up to date
organisation e.g. charity
a method of keeping product and service knowledge up to date

Down

organisation providing services
marketing tool to promote product/service and engage with people
an organisation may provide this
method for increasing sales
external agency for information on Customer Service (Abbr.)

15 Clues: organisation e.g. charity • organisation led by profit • method for increasing sales • organisation providing services • an organisation may provide this • on-line tool for promoting product or service • type of customer service offered after purchase • defines the extents and limits of customer service • an item that the organisation is selling or supplying • ...

Selling in Marketing 2024-05-02

Across

Includes information about the target market with regard to the age, income level, ethnic background, occupation, attitudes, lifestyle, or geographic residence
the search for new customers, and a prospect is a potential new sales lead/customer
process of locating as many potential customers as possible without checking leads beforehand.
conscious logical reasons for a purchase, dependability, time, monetary savings, quality, service
Advantages or personal satisfaction a customer will get from the good or service, translating consumer benefits from the physical and extended physical attributes of a product
intangible attributes related to the selling of a product (brand, customer service, warranties, etc.)

Down

feelings associated with a product or service, social approval , fear, power, love, prestige
noting the function of a product feature and explaining how it benefits a customer.
a customer loyalty to a company, trust and confidence
salespeople usually make an appointment prior to making a sales call.
the attributes to a product that help explain its construction
most obviously, people buy products for multiple reasons and can include all the above motives
names of other people who might be interested in a product/service
relationship between customer and company/client
the salesperson simply welcomes the customer to the store

15 Clues: relationship between customer and company/client • a customer loyalty to a company, trust and confidence • the salesperson simply welcomes the customer to the store • the attributes to a product that help explain its construction • names of other people who might be interested in a product/service • ...

Customer Service 2018-08-14

Across

Ee needs to miss time from work for a family member
Ee is going to be missing time to own illness
Missing a 2 weeks to care for a Family member
Ability to really listen to customers needs and provide them with great service
You should always be ________ the employee for calling.
Ee was injured on the job

Down

The ability to understands and share the feelings of another
Need to take an absence for an illness for 8 hours
You will use this every day
You should all ways have a

10 Clues: Ee was injured on the job • You should all ways have a • You will use this every day • Ee is going to be missing time to own illness • Missing a 2 weeks to care for a Family member • Need to take an absence for an illness for 8 hours • Ee needs to miss time from work for a family member • You should always be ________ the employee for calling. • ...

Customer Service 2022-07-25

Across

exchange information
We must aim to get customer right ____time
the people we are here to serve
Assistance or support for customers
A customer who wants immediate action wont like this

Down

you do this with your ears to find out what customers want
Try to give customer more than one option to ____from
the opposite of rigid
Be Concerned about the customer
how we want our customer to feel after our service

10 Clues: exchange information • the opposite of rigid • the people we are here to serve • Be Concerned about the customer • Assistance or support for customers • We must aim to get customer right ____time • how we want our customer to feel after our service • A customer who wants immediate action wont like this • Try to give customer more than one option to ____from • ...

CUSTOMER SERVICE 2022-11-10

Across

the position or purpose in a situation, organization, society, or relationship
characterized by speech; sometimes used in combination
I will _____ to talk to him
You have to take a ____ test

Down

Something that you have to do because it is part of your job
using sign language,body movements, facial expressions, gestures,
The internet was down because of a fault in the local _______ connection.
“A building or room where people perform their jobs, or these places generally”
The accountant assistant sent the report to the CEO
Students move ______ within the campus

10 Clues: I will _____ to talk to him • You have to take a ____ test • Students move ______ within the campus • The accountant assistant sent the report to the CEO • characterized by speech; sometimes used in combination • Something that you have to do because it is part of your job • using sign language,body movements, facial expressions, gestures, • ...

customer service 2022-10-18

Across

how the staff need talk
the... of a product
a company user these to sell a product
what a product needs to earn profit
the customer needs to ... on a service
something that staff would need to know

Down

info the staff would need to know...
the behavior of staff towards customers
a company needs a...
... of a product

10 Clues: ... of a product • the... of a product • a company needs a... • how the staff need talk • what a product needs to earn profit • info the staff would need to know... • a company user these to sell a product • the customer needs to ... on a service • the behavior of staff towards customers • something that staff would need to know

Customer service 2020-11-25

Across

Who buy products
Better communication between workers
How happy workers are
Customers returning
Asking customers about products

Down

Two factor theory
Customers are pleased with products
Five hierarchy levels
Customers who don't like the service
Positive image

10 Clues: Positive image • Who buy products • Two factor theory • Customers returning • Five hierarchy levels • How happy workers are • Asking customers about products • Customers are pleased with products • Customers who don't like the service • Better communication between workers

Customer service 2023-04-11

Across

level agreement a contract that defines the level of service that a customer can expect from a company
comments or suggestions provided by a customer to a company about their products or services
feeling content or pleased with a product or service
finding a solution to a customer's problem
understanding and sharing a customer's feelings

Down

when a customer's issue is elevated to a higher level of management for resolution
an expression of dissatisfaction
center a place where telephone calls are handled, typically used for customer service
ticket a record of a customer's support request, usually created by a company's support team
money given back to a customer for a returned item

10 Clues: an expression of dissatisfaction • finding a solution to a customer's problem • understanding and sharing a customer's feelings • money given back to a customer for a returned item • feeling content or pleased with a product or service • when a customer's issue is elevated to a higher level of management for resolution • ...

Customer Service 2022-12-05

Across

First word of the Band name in 2003 movie that stared Jamie Lee Curtis and Lindsay Lohan. This word will lead you to an OTC item you need to sell.
There are 5 of these in the Alphabet. Can you find a pt who's last name begins with one
Academy award winning actress that played in movie about Philadelphia sports team and also a character that Jose's cat is named after. Find a pt who's name starts with her first name letter.
The atomic number of Arsenic will show you the orders you need

Down

Gorham Building in New York's Address will lead you to the minutes you need to be in the queue
This months birthstone is multi colored and composed of silica.
PT from the state where George Washington Carver was born
MED that shares the nick name of a basketball playing Golden Retriever from a 1997 Movie
Famous band that has hits like "Always" and "All the Small Things" will show you the min # you need to get in OTC
# of colors in a rainbow will show you your decline call max

10 Clues: PT from the state where George Washington Carver was born • # of colors in a rainbow will show you your decline call max • The atomic number of Arsenic will show you the orders you need • This months birthstone is multi colored and composed of silica. • There are 5 of these in the Alphabet. Can you find a pt who's last name begins with one • ...

customer service 2023-10-24

Across

the degree of excellence
a person who purchases goods and services for personal use
a substance that is manufactured or refined for sale
the fact or condition of being regarded or treated as more important

Down

a person's devotion or sentiment of attachment to a particular object
greet customers with this before, during and after
importance self worth
of the highest quality
the action of helping or doing work for someone
doing well and are successful

10 Clues: importance self worth • of the highest quality • the degree of excellence • doing well and are successful • the action of helping or doing work for someone • greet customers with this before, during and after • a substance that is manufactured or refined for sale • a person who purchases goods and services for personal use • ...

customer service 2024-03-13

Across

projekt graficzny
bezpośtednio
w związku z
szablony
chwileczkę

Down

wizytówki
linia zajęta
poczekać
numer wewnętrzny
pilne

10 Clues: pilne • poczekać • szablony • wizytówki • chwileczkę • w związku z • linia zajęta • bezpośtednio • numer wewnętrzny • projekt graficzny

Nutrional Unit 3 2024-11-17

Across

A part of the Body Fluid Cleanup Kit plastic ____ bag
Customer service is the key to Customer _____
Norovirus can travel through the air 25 ____
The ___ statement keeps the SNT focused on the program purpose
___ school Customers may not eat school meals because the dining area is unattractive
_____ is lifestyle, Ethnic, cultural, economic, age and gender differences

Down

Rating Customer ____ involves gathering information from Customers
4 C’s of communication Clear,Complete, Concise, and ____
After the cleanup response, the final step is wash, rinse, and _____
___ service is intangible and is the key to customer satisfaction
The structure of the ___ Foods Program was founded on improving the health of our nation’s children
The customer service team includes parents, _____, principal, and SNT members
Leading cause of foodborne illnesses is ____
All employees of the school nutrition program are the ___

14 Clues: Leading cause of foodborne illnesses is ____ • Norovirus can travel through the air 25 ____ • Customer service is the key to Customer _____ • A part of the Body Fluid Cleanup Kit plastic ____ bag • 4 C’s of communication Clear,Complete, Concise, and ____ • All employees of the school nutrition program are the ___ • ...

Citizens Credo 2017-08-24

Across

Services credit cards
Takes escalations when trigger language is used
services our loans
Meeting customer expectations
Coaching/Escalations
Michael Coulanges manages this team
To provide a positive customer
Current CEO
Sometimes is called your second family
Service to
Location of new campus
Helping you reach your potential

Down

One of our top resources
Helping out your community
Monitors service levels
Overseas contact center
Individuals calling into the contact center
Stake in company

18 Clues: Service to • Current CEO • Stake in company • services our loans • Coaching/Escalations • Services credit cards • Location of new campus • Monitors service levels • Overseas contact center • One of our top resources • Helping out your community • Meeting customer expectations • To provide a positive customer • Helping you reach your potential • Michael Coulanges manages this team • ...

Our Values & YOU 2023-06-16

Across

We will work to understand and exceed our customers' expectations. Our goal is to do the right thing the first time in a workplace that is supportive, reliable, and cost-effective.
Customer Service Supervisor (19 Employees)
We will focus on the customer. We must work together to give excellent service and customer satisfaction.
We will support open communication among all employees, customers and other people who work with us. By learning how to talk to each other, we will improve our jobs, the company and ourselves.
Customer Operations Supervisor (16 employees)
Claims Operations Director
Customer Operations Supervisor (10 Employees)
We will support creativity and innovation. We are willing to take risks in developing and launching new ideas.
Operations Manager
Customer Service Supervisor (25 Employees)

Down

We will meet all our responsibilities in an honest and ethical manner. We all follow all laws, rules, and regulations.
Project Assistant
We will understand and take responsibility for our actions. What we do affects the company and those whose personal information we can access.
Customer Operations Supervisor (11 Employees)
The act of complying with federal, state, or local laws and regulations.
We are committed to the continuing education, well-being and personal growth of all employees.
Change Order Manager

17 Clues: Project Assistant • Operations Manager • Change Order Manager • Claims Operations Director • Customer Service Supervisor (19 Employees) • Customer Service Supervisor (25 Employees) • Customer Operations Supervisor (11 Employees) • Customer Operations Supervisor (16 employees) • Customer Operations Supervisor (10 Employees) • ...

Customer Service 2023-02-23

Across

A customer comes to the counter or drive thru
It's part of your uniform
A table is dirty
The customer is always right
A customer has a lot of drinks
A customer is eating in their car

Down

A kid can't reach the table
You see a customer is low on their drink
A kid is in the dining room or backseat
When a customer is talking to you

10 Clues: A table is dirty • It's part of your uniform • A kid can't reach the table • The customer is always right • A customer has a lot of drinks • When a customer is talking to you • A customer is eating in their car • A kid is in the dining room or backseat • You see a customer is low on their drink • A customer comes to the counter or drive thru

Customer service 2023-04-05

Across

the company that replaced the Ninjago
the company that delivered a steaks to an airport
a "client" in French
the new name for tiger bread in British shops
when you know your product well

Down

"service client" in French
a British supermarket chain
when you treat someone with respect
the intermediate task in this activity
opposite of rude

10 Clues: opposite of rude • a "client" in French • "service client" in French • a British supermarket chain • when you know your product well • when you treat someone with respect • the company that replaced the Ninjago • the intermediate task in this activity • the new name for tiger bread in British shops • the company that delivered a steaks to an airport

Customer service 2022-06-15

Across

Stay always _______ with customers.
Always _______ your customer when needed.
Give your clients _______ if they don't know about something.
Coworkers and customers both deserve your _______.
If the caller is upset, stay _____.

Down

Put yourself in the customer’s _______.
I really like this product, I would ____ it to my family.
Being a good ______ is an important aspect of communicating with customers.
Always offer your best _______.
Keep a _____ in your voice.

10 Clues: Keep a _____ in your voice. • Always offer your best _______. • Stay always _______ with customers. • If the caller is upset, stay _____. • Put yourself in the customer’s _______. • Always _______ your customer when needed. • Coworkers and customers both deserve your _______. • I really like this product, I would ____ it to my family. • ...

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