customer service Crossword Puzzles

CX Crossword 2025-08-22

Across

Strategic pillar: "Foster a culture that delivers top-notch experience"
New service model approach to anticipating needs
Technology implemented in Year 1 for customer insights: dash system
How the CX Ambition aims to win
Year 2 phase: Scaling & dash
Current service model issue: Fragmented due to departmental dash
Strategic pillar: "Reduce customer friction"

Down

New service model: dash teams for seamless experiences
Customer dash at the center of the 3Cs, equaling Customer First
Current service model: Responding rather than anticipating
Current service model: dash focus rather than relationship-building
CX Promise "Re a itlola" meaning being responsive and showing initiative
Year 1 phase: Foundation dash
Building long-term dash is a focus in the new service model
Strategic pillar: "Know & understand my customer"
Year 3 phase: dash & Differentiation

16 Clues: Year 2 phase: Scaling & dash • Year 1 phase: Foundation dash • How the CX Ambition aims to win • Year 3 phase: dash & Differentiation • Strategic pillar: "Reduce customer friction" • New service model approach to anticipating needs • Strategic pillar: "Know & understand my customer" • New service model: dash teams for seamless experiences • ...

Abbreviations and Acronyms for use in Siebel 2014-04-03

Abbreviations and Acronyms for use in Siebel crossword puzzle

Across

Hyundai Motor Company
Forward
Vehicle Identification Number
Retail Delivery Report
Preliminary Investigation Report
Field Service Engineer
National Customer Connect
Technical Service Bulletin
Received
Assistant Service Manager
Payment
States
Hyundai Customer Connect
Hyundai Customer Connect Center
Docs
Southern Region Customer Connect
Dealership
Regarding
Independent Repair Facility
Miles Per Gallon
Independently Owned & Operated
Warranty
Central Region Consumer Affairs Manager
Certified Pre-Owned
MGR Sales Manager
National Highway Traffic Safety Administration
South Central Region Customer Connect
Lead Agent
Finance Manager
Vehicle
Revolutions Per Minute
Eastern Region Consumer Affairs Manager
Western Region Customer Connect
Powertrain
Message
Case Manager
Dealer
Hyundai Motor America
Proof of Payment
Service & Parts Director
Horsepower
General Manager
Parts Manager
Out of Warranty

Down

Invoice SVC WTR Service Writer
Owner's Manual
Hyundai Check Request
Dealer Information Request
Initial Quality Study
Better Business Bureau
Department of Motor Vehicles
National Consumer Affairs
MGR Parts Manager
Bluetooth
Eastern Region Customer Connect
MGR Service Manager
District Parts & Service Manager
Manufacturer's Suggested Retail Price
Southern Region Consumer Affairs Manager
Motor Vehicle Defect Notification
Hyundai Motor Finance
Customer Satisfaction Index
Hyundai Certified Pre-Owned
Campaign
Department
South Central Region Consumer Affairs Manager
Repair Order
General Correspondence
Jim Moran & Associates
Occupant Classification System
Western Region Consumer Affairs Manager
Original Equipment Manufacturer
Owner's Handbook
Subject Matter Expert
New Vehicle Limited Warranty
Team Lead
Customer
Follow-up
Voicemail
Regional Sales Manager
Convergys
Check Engine Light
Region Consumer Affairs
Supervisor
Shop Foreman
District Sales Manager
Roadside Assistance
Hyundai Protection Plan
Proof of Ownership
Date of First Use
Goodwill

91 Clues: Docs • States • Dealer • Forward • Payment • Vehicle • Message • Received • Campaign • Warranty • Customer • Goodwill • Bluetooth • Regarding • Team Lead • Follow-up • Voicemail • Convergys • Department • Dealership • Lead Agent • Powertrain • Supervisor • Horsepower • Repair Order • Shop Foreman • Case Manager • Parts Manager • Owner's Manual • Finance Manager • General Manager • Out of Warranty • Miles Per Gallon • Owner's Handbook • ...

CS Week 2025 2025-10-06

Across

The attitude every customer service rep should maintain
Assistance provided to help customers solve problems
Company rule that guides decisions and actions
Clear exchange of information between customer and representative
Standard of excellence in service delivery
What every customer should feel after an interaction
Collaboration between agents to deliver great service
Skill essential for understanding a customer’s needs
Polite behavior that leaves a positive impression
The end goal of any customer issue5 Feedback Comments that help improve products or service

Down

When an issue is moved to a higher level
Providing correct and precise information
Key trait when dealing with upset customers
The ability to understand and share another person’s feelings
What customers seek when they reach out for help
System entry used to track a customer issue
A real-time text interaction between agent and customer
Process that prepares agents to handle inquiries
Checking back to ensure an issue is fully resolved

19 Clues: When an issue is moved to a higher level • Providing correct and precise information • Standard of excellence in service delivery • Key trait when dealing with upset customers • System entry used to track a customer issue • Company rule that guides decisions and actions • What customers seek when they reach out for help • ...

Customer Service Week Crossword Puzzle 2017-10-03

Customer Service Week Crossword Puzzle crossword puzzle

Across

Customers who have their complaints satisfactorily resolved tell an average of how many people?
A ___ during a phone conversation can be used to emphasize a point
A positive one will make your day better.
Anticipating problems, heading them off and alerting customers is being ___.
Offering a customer additional products or services is cross-selling or ___.
This negative word should be removed from your customer service vocabulary and replaced with situation
You start each call with a friendly ___.
Your most important communication tool when you're on the phone is your ___.
Customer complaints should be seen as ___ to improve service.
The most important customer service skill is ___.
Another word for internal customer is ___.

Down

When speaking with customers you should vary the ___ of your voice.
Understanding and identifying with your customers' feelings is called ___ .
The people you serve each day.
The annual celebration of the importance of customer service is ___.
Delighting your customers means ___ their expectations.
Taking personal responsibility for a customer's complaint is taking ___.
You sound more relaxed and friendly when you ___while talking on the phone.
With angry customer it's important to let them do this, ___.
Treat each customer as if they're the ___one you'll deal with that day.

20 Clues: The people you serve each day. • You start each call with a friendly ___. • A positive one will make your day better. • Another word for internal customer is ___. • The most important customer service skill is ___. • Delighting your customers means ___ their expectations. • With angry customer it's important to let them do this, ___. • ...

Customer Service 2023-09-06

Across

Main focus of hospitality
Treating customer like a transaction and not a human with a need.
Conveying an attitude that "it's not my problem."
Unfriendliness, inconsiderate or impatience. Customer feels like a nuisance.
Success in service is working towards creating____.
Inflexibility no matter what. Putting your organization's rules above customer satisfaction.

Down

Not seeking solution, sending customer elsewhere. "Sorry we don'd handle that here."
not truly addressing a customer's problem. Passing it off to someone or something else.
Sign for hospitality
Hospitality runs ________ on a 24/7 basis
Patronizing attitude. Treating customers like incompetent children.
product for hospitality is ______ and perishable

12 Clues: Sign for hospitality • Main focus of hospitality • Hospitality runs ________ on a 24/7 basis • product for hospitality is ______ and perishable • Conveying an attitude that "it's not my problem." • Success in service is working towards creating____. • Treating customer like a transaction and not a human with a need. • ...

Customer Service 2019-09-30

Across

Trustworthy or of performing consistently well
Knowledge or perception of a situation or fact
An itemized document
Fulfillment of one’s debt or obligation
Principles, values or a form of conduct
Where electronic records as stored

Down

Standard of something as measured as excellence
The action or process of carrying out or accomplishing an action, task, or function
Working with others as one
A listing of items of debit and credit
An act of assistance
The quality of being honest and having strong moral principles; moral uprightness

12 Clues: An act of assistance • An itemized document • Working with others as one • Where electronic records as stored • A listing of items of debit and credit • Fulfillment of one’s debt or obligation • Principles, values or a form of conduct • Trustworthy or of performing consistently well • Knowledge or perception of a situation or fact • ...

Customer Service 2024-09-05

Across

Listening to this will help a business
A returning customer is know to be this
Customers will leave ? reviews if they are not happy
Customers will provide these if they receive good service
A business that accepts these is trying to look after the customer
Good customer service will help the business achieve this
Staff should always be this

Down

A staff should have this about the product
Businesses want to get a good one of these
Having a large ? of products keeps customers happy
Charging a fair amount will make customers come back
Staff should never be ? to a customer

12 Clues: Staff should always be this • Staff should never be ? to a customer • Listening to this will help a business • A returning customer is know to be this • A staff should have this about the product • Businesses want to get a good one of these • Having a large ? of products keeps customers happy • Customers will leave ? reviews if they are not happy • ...

Customer service 2025-05-30

Across

The feeling of being unhappy with a service or product.
The person in charge who handles serious issues in a store or business.
A voucher that gives a discount on a purchase.
Short for “sales representative,” a person who sells products or deals with customers.
To meet someone's expectations or needs.
Money returned to a customer when a product is faulty or returned.
Cleanliness and sanitary conditions, especially in food or health-related businesses.

Down

To officially report a problem or express dissatisfaction.
The service provided to help customers before, during, and after a purchase.
Store value or money given back to a customer, usually instead of a refund.
To say you are not happy with a product or service.
Information or opinions about how someone is doing in their job or task.

12 Clues: To meet someone's expectations or needs. • A voucher that gives a discount on a purchase. • To say you are not happy with a product or service. • The feeling of being unhappy with a service or product. • To officially report a problem or express dissatisfaction. • Money returned to a customer when a product is faulty or returned. • ...

Customer service 2025-07-18

Across

Potential for disruption in material availability
Web page for submitting inquiries
A company's plan for setting product costs
Showing understanding of others' feelings
Minimizing discarded materials
The solution to a problem or issue

Down

Duration from input to output; reaction speed
Person controlling a machine or system
Consistently performs well; dependable
Easy to use and understand
Large building for storing goods
Offering complementary products to a customer

12 Clues: Easy to use and understand • Minimizing discarded materials • Large building for storing goods • Web page for submitting inquiries • The solution to a problem or issue • Person controlling a machine or system • Consistently performs well; dependable • Showing understanding of others' feelings • A company's plan for setting product costs • ...

Customer Service 2014-09-10

Across

Down

12 Clues: j • f • e • c • b • d • h • l • k • a • g • i

CUSTOMER SERVICE 2022-09-12

Across

Another word for contentment
____ About what you can do for the customer
Recognize with gratitude; be grateful for
____ to what they have to say
Good-natured tolerance of delay or interruption
Work done by one person or group that benefits another

Down

A facial expression characterized by turning up the corner of the mouth; usually shows pleasure or amusement
Transmit Information
Someone who pays for goods or services
Follow up - anything_____to the customer should be completed in a timely manner
_____ to the customer - do not make excuses or act indifferent
to assist someone in need

12 Clues: Transmit Information • to assist someone in need • Another word for contentment • ____ to what they have to say • Someone who pays for goods or services • Recognize with gratitude; be grateful for • ____ About what you can do for the customer • Good-natured tolerance of delay or interruption • Work done by one person or group that benefits another • ...

Customer Service 2020-10-03

Across

giving or useful
the accomplishment of an aim
the quality of performing consistently
measures our success
sympathetic to other's feelings

Down

one of our main tasks
treated as more important
recognition of someone's good qualities
constructive,optimistic or confident
makes the dreamwork
share the feelings of another
the condition of being protected

12 Clues: giving or useful • makes the dreamwork • measures our success • one of our main tasks • treated as more important • the accomplishment of an aim • share the feelings of another • sympathetic to other's feelings • the condition of being protected • constructive,optimistic or confident • the quality of performing consistently • recognition of someone's good qualities

Customer Service 2021-03-02

Across

Acting as an employee in a way in the workplace being patient, calm and respectful.
A person that works at a business, worker
to lower or lessen anger
When the customer is talking and you show that you are listening by maintaining eye contact, showing interest and not interrupting.

Down

NOT showing nervousness or anger
A person that buys goods at a store or on the internet.
Providing quick and efficient service to all customers.
It is important to welcome a customer into a store.
Waiting without being in a hurry
Do not be ______ with other customers or coworkers while a customer is waiting.
to increase anger
This is an easy easy way to show a customer your positive attitude.

12 Clues: to increase anger • to lower or lessen anger • NOT showing nervousness or anger • Waiting without being in a hurry • A person that works at a business, worker • It is important to welcome a customer into a store. • A person that buys goods at a store or on the internet. • Providing quick and efficient service to all customers. • ...

Customer Service 2023-10-14

Across

impress customers and make them eager to ____ you to others
AI powered ___ are becoming more common in customer service
the _____ is extreamly important to the company´s success
always give one of these when the company is at fault
speak slowly and clearly to improve this
don´t forget to ___ the customer for bringing the issue to your attention

Down

when customers return again and again, you´ve earned their _____
having ____ with your customers shows that you care
the ability of a company to keep its customers
coworkers and customers deserve this
do this actively during a call
good customer service can ____ or break a business

12 Clues: do this actively during a call • coworkers and customers deserve this • speak slowly and clearly to improve this • the ability of a company to keep its customers • good customer service can ____ or break a business • having ____ with your customers shows that you care • always give one of these when the company is at fault • ...

Customer Service 2025-10-07

Across

Center
Ethical Behavior
Hotline
Committee
And Health
Management

Down

The Planet
For People
Interaction
Resources
Services
Compliance

12 Clues: Center • Hotline • Services • Resources • Committee • The Planet • For People • Compliance • And Health • Management • Interaction • Ethical Behavior

Customer Service 2023-09-20

Across

An understanding of how someone feels
personal ..... is important when talking with someone.
Ways in which to engage in a conversation
this is a positive facial expression
Ways to advertise and get people to buy your product
Way to communicate without speaking

Down

What a Customer service representative must do to understand an issue
The cost of a product
some organizations do this to keep a record of what is said on the telephone
An immediate online way of having questions answered
Person who buys goods and services?
An electronic way of communication

12 Clues: The cost of a product • An electronic way of communication • Person who buys goods and services? • Way to communicate without speaking • this is a positive facial expression • An understanding of how someone feels • Ways in which to engage in a conversation • An immediate online way of having questions answered • Ways to advertise and get people to buy your product • ...

Service on Purpose 2024-05-22

Across

What should stop immediately when a customer is in the bank?
Name something you can offer while the customer waits
Place where Service on Purpose takes place
What should you do when a customer enters the building?
Step 5
Always use this during a transaction?

Down

Your work area should be free of this
Use this when speaking to a customer
Managers use this to ensure all steps are taken
A quality standard
How quickly should you greet a customer?
Step 3 action you do after customer makes a request
What you do when you see Service on Purpose work
a way to practice Service on Purpose
What we build with customers
Service on Purpose meets the banks ____ plan

16 Clues: Step 5 • A quality standard • What we build with customers • Use this when speaking to a customer • a way to practice Service on Purpose • Your work area should be free of this • Always use this during a transaction? • How quickly should you greet a customer? • Place where Service on Purpose takes place • Service on Purpose meets the banks ____ plan • ...

Chapter 5 Choiceboard 2022-02-07

Across

end users of the service, also called the consumer
the means of delivering a service or product indirectly to the customer, such as through a wholesaler
a group of businesses with a common interest
a working model used by entrepreneurs to determine what it takes to develop their products or services
a description of how entrepreneurs plan to make money with their business concepts
the distribution channel through which a product or service flows from the producer to the customer
a document that describes a new business and a strategy to launch that business
distinctive aspect, qualities, or characteristic of a product or service
a tool for organizing important information about a business venture’s competition
the means by which a product or service is delivered to the customer

Down

people most likely to buy a business’s products and services
a clear and concise description of a business opportunity; it contains four elements: the product or service, the customer, the benefit, and the distribution
the federal agency that provides services to small businesses and new entrepreneurs, including counseling, publications, and financial aid
the means of delivering a service or product directly to the customer, such as via a website
things that promote or enhance the value of a product or a service to the customer
the process that tests a business concept; it allows the entrepreneur to decide whether a new business concept has potential
distinctive aspects, qualities, or characteristics of a product or service
a declaration of the specific aspirations of a company, the major goals for which it will strive
an organization made up of individuals and businesses in a specific industry that works to promote that industry
a brief recounting of the key points contained in a business plan

20 Clues: a group of businesses with a common interest • end users of the service, also called the consumer • people most likely to buy a business’s products and services • a brief recounting of the key points contained in a business plan • the means by which a product or service is delivered to the customer • ...

Customer Service Week 2014-10-08

Across

name of company that owns Prime and Silver Sneakers
also known as Kassebaum-Kennedy Act
$27 MAPD plan for Brevard County in 2015
name of call quality monitoring software used by CSD
online knowledge database available to CSD
company contracted by HFHP to provide Healthy Living assessments, Nurse 24, etc.
The "I" in IDN
month annual enrollment period for Medicare starts
signed into law in 2010, commonly referred to as Obamacare

Down

first name of the Health First Chief Compliance Officer
The "C" in ANOC
The "A" in TPA
The "A" in NCQA
department that ensures Health First follows all healthcare laws
formerly known as CHAMPUS, provides benefits to military personnel, retirees, and dependents
Joseph Popillo is the Director of this department
social health care program for families and individuals with low income and resources
Survey used by Health First to measure associate engagement
patient surveys rating health care experiences in the US

19 Clues: The "A" in TPA • The "I" in IDN • The "C" in ANOC • The "A" in NCQA • also known as Kassebaum-Kennedy Act • $27 MAPD plan for Brevard County in 2015 • online knowledge database available to CSD • Joseph Popillo is the Director of this department • month annual enrollment period for Medicare starts • name of company that owns Prime and Silver Sneakers • ...

Customer Service Skills 2021-10-06

Customer Service Skills crossword puzzle

Across

The key prop for a relay race
A specific time when we turn up
Doing what you said you would
Having a clear perspective on something
Spreading your lips to show friendliness
What happens after this moment (4,5)
Telling someone it's going to be ok
The action of helping or doing work for someone
Pointing someone in the right direction, or letting someone know what happens next
Kind and pleasant

Down

Briefly describe what just happened
Making things easy
Checking to make sure we have done all we can
Questions about what we do
Making sure you get something done correctly to the best of your ability (3,2)
An understanding of what will happen
A person who buys goods or services from a shop or business
Answering questions with clarity
Building rapport and using active listening

19 Clues: Kind and pleasant • Making things easy • Questions about what we do • The key prop for a relay race • Doing what you said you would • A specific time when we turn up • Answering questions with clarity • Briefly describe what just happened • Telling someone it's going to be ok • An understanding of what will happen • What happens after this moment (4,5) • ...

Customer Service 101 2024-08-13

Across

Treat each customer as if they're the ______ one you'll help that day.
Taking personal responsibility for a customer's complaint is taking ______.
You sound more relaxed and friendly when you ______ while talking on the phone.
With angry customers, it's important to let them do this: _____.
Anticipating problems, heading them off, and alerting customers is being _____.
Customer complaints should be seen as _______ to improve service.
A positive one will make your day better.
The people you serve each day

Down

Delighting your customers means ______ their expectations.
Another word for internal customer is ______.
Offering a customer additional products or services is cross-selling or _____.
Understanding and identifying with others' feelings is called ______.
The most important customer service skill is _____.
A _______ during a phone conversation can be used to emphasize a point.
You should start each call with a friendly _______.
This negative word should be removed from your customer service vocabulary and replaced with situation
When speaking with customers, you should vary the _____ of your voice.
Customers who are satisfied with a service tell an average of how many people?
Your most important communication tool when you're on the phone is your _____.

19 Clues: The people you serve each day • A positive one will make your day better. • Another word for internal customer is ______. • The most important customer service skill is _____. • You should start each call with a friendly _______. • Delighting your customers means ______ their expectations. • With angry customers, it's important to let them do this: _____. • ...

fungsi customer service 2025-11-03

fungsi customer service crossword puzzle

Across

selain memberikan salam tugas cs sebagai resepsionis yaitu berbicara dengan
menjaga hubungan baik dengan nasabah agar senang dan percaya untuk menggunakan jasa adalah fungsi dari
deskman sangat di perlukan untuk kelancaran
cs sebagai komunikator menampung… dari nasabah
cs sebagai komunikator juga menjadi sarana… nasabah
pendekatan kepada nasabah agar setia menggunakan produk disebut pendekatan
cs relation officer perlu menjaga hubungan baik kepada nasabah untuk menggunakan yang bank miliki
cs harus selalu memberikan kepada nasabah
keluhan dan permasalahan nasabah adalah tugas cs sebagai
segala keluhan dan sarana komunikasi costumer adalah fungsi cs sebagai
hubungan baik antara bank dengan nasabah agar nasabah

Down

sikap yang membuat nasabah merasa senang dan puas disebut sikap
sangat di perlukan untuk kelancaran kegiatan
hubungan baik antara bank dan nasabah di sebut
dalam berkomunikasi, cs harus berbicara dengan… dan jelas
membantu pengisian formulir aplikasi secara lengkap
sebagai salesman juga perlu memperhatikan sebab permasalahan dan
salah satu karakteristik penting cs saat melayani:… dan sopan
keluhan nasabah menjadi… kimerja cs
peran cs yang menyambut tamu di depan kantor

20 Clues: keluhan nasabah menjadi… kimerja cs • cs harus selalu memberikan kepada nasabah • deskman sangat di perlukan untuk kelancaran • sangat di perlukan untuk kelancaran kegiatan • peran cs yang menyambut tamu di depan kantor • hubungan baik antara bank dan nasabah di sebut • cs sebagai komunikator menampung… dari nasabah • membantu pengisian formulir aplikasi secara lengkap • ...

fungsi customer service 2025-11-03

Across

selain memberikan salam tugas cs sebagai resepsionis yaitu berbicara dengan
menjaga hubungan baik dengan nasabah agar senang dan percaya untuk menggunakan jasa adalah fungsi dari
deskman sangat di perlukan untuk kelancaran
cs sebagai komunikator menampung… dari nasabah
cs sebagai komunikator juga menjadi sarana… nasabah
pendekatan kepada nasabah agar setia menggunakan produk disebut pendekatan
cs relation officer perlu menjaga hubungan baik kepada nasabah untuk menggunakan yang bank miliki
cs harus selalu memberikan kepada nasabah
keluhan dan permasalahan nasabah adalah tugas cs sebagai
segala keluhan dan sarana komunikasi costumer adalah fungsi cs sebagai
hubungan baik antara bank dengan nasabah agar nasabah

Down

sikap yang membuat nasabah merasa senang dan puas disebut sikap
sangat di perlukan untuk kelancaran kegiatan
hubungan baik antara bank dan nasabah di sebut
dalam berkomunikasi, cs harus berbicara dengan… dan jelas
membantu pengisian formulir aplikasi secara lengkap
sebagai salesman juga perlu memperhatikan sebab permasalahan dan
salah satu karakteristik penting cs saat melayani:… dan sopan
keluhan nasabah menjadi… kimerja cs
peran cs yang menyambut tamu di depan kantor

Hotel customer Service 2022-05-15

Across

to book something in advance.
positive behaviour/ emotion.
a synonym of polite.
important qualitiy of customer service.
customer, that is not quite angry,but ...
a synonym of the verb to tell.
an example of bad customer service.

Down

action of helping or doing work for someone
make the guest ...
a teamwork skill.
bad customer service.
an example of courtesy.
error, malfunctioning.
used to express posibility
another example of a teamwork skill.

15 Clues: a teamwork skill. • make the guest ... • a synonym of polite. • bad customer service. • error, malfunctioning. • an example of courtesy. • used to express posibility • positive behaviour/ emotion. • to book something in advance. • a synonym of the verb to tell. • an example of bad customer service. • another example of a teamwork skill. • important qualitiy of customer service. • ...

Customer Service 2021-09-07

Across

the way you say hello in a client's account
turn up the corners of your mouth
to relate to another's situation.
The payroll program
The act of conveying a message to others
The section in dashboard to show call grading

Down

Use these two words to gather information from caller
The Classic AI software used
Be aware of your ________ while talking to the caller
A very important skill to assure you are gathering the correct information
Use this polite word when asking for something
Use this two word phrase in appreciation

12 Clues: The payroll program • The Classic AI software used • turn up the corners of your mouth • to relate to another's situation. • The act of conveying a message to others • Use this two word phrase in appreciation • the way you say hello in a client's account • The section in dashboard to show call grading • Use this polite word when asking for something • ...

Customer Service 2013-07-19

Across

The most important thing for a security officer to do is remain ____.
The four components of the VCU Customer Compass: ____, Integrity, Responsiveness, Initiative
Initiative means being able to _____ the customer's needs.
Often the most important thing for the customer is the ____ of the customer service.
Answer emails ____.
Never ____ the answer to a customer's question, you could accidentally violate policy.

Down

Much of the information you hear is ____, so should not be shared with anyone who is not directly involved.
The final step in good customer service.
No matter what, say "_____."
No matter what you do, you'll encounter ____ customers.
News of bad customer service reaches _____ as many ears as praise for a good service experience.
The first thing you should do when a customer enters the building.

12 Clues: Answer emails ____. • No matter what, say "_____." • The final step in good customer service. • No matter what you do, you'll encounter ____ customers. • Initiative means being able to _____ the customer's needs. • The first thing you should do when a customer enters the building. • The most important thing for a security officer to do is remain ____. • ...

Customer Service 2024-09-25

Across

__________ is when a group of individuals work together toward a collective goal in an efficient manner.
a person who buys goods or services from a shop or business.
the fact or quality of being on time.
a danger or risk.
the state of keeping or being kept secret or private.
assistance or advice given to customers during and after the sale of goods.

Down

___________ hazards are factors or conditions within the environment that can harm your health.
a person or organization that employs people.
Preventing work-related injuries, illnesses and fatalities by working with employers and workers.
the ability to understand and share the feelings of another.
a person who is in charge of a group of people or an area of work and who makes sure that the work is done correctly and according to the rules.
a pleased, kind, or amused facial expression, typically with the corners of the mouth turned up and the front teeth exposed.

12 Clues: a danger or risk. • the fact or quality of being on time. • a person or organization that employs people. • the state of keeping or being kept secret or private. • a person who buys goods or services from a shop or business. • the ability to understand and share the feelings of another. • assistance or advice given to customers during and after the sale of goods. • ...

Customer Service 2025-10-07

Across

Center
Ethical Behavior
Hotline
Committee
And Health
Management

Down

The Planet
For People
Interaction
Resources
Services
Compliance

12 Clues: Center • Hotline • Services • Resources • Committee • The Planet • For People • Compliance • And Health • Management • Interaction • Ethical Behavior

Customer Service 2020-04-03

Across

A promise between the client and service provider
States the provided type of customer service
A system of principles to guide decisions
Something you buy from a business
A way of responding to complaints
To fix something
A customer who is not satisfied with goods

Down

An expression of dissatisfaction
It involves manners
An experience an organisation provides
Techniques to adapt to customer needs
Money given to someone in recognition of loss

12 Clues: To fix something • It involves manners • An expression of dissatisfaction • Something you buy from a business • A way of responding to complaints • Techniques to adapt to customer needs • An experience an organisation provides • A system of principles to guide decisions • A customer who is not satisfied with goods • States the provided type of customer service • ...

Customer Service 2017-04-14

Across

Outcome 4: Where consumers receive _______, the advice is suitable and takes account of their circumstances.
Takes personal pride in providing _________ service to customers(either internal or external) to achieve targets.
Uses appropriate questioning skills to ________ the precise nature of the issue the customer is raising.
Highlights any instances or indication where it appears that the ________ may not be treated fairly.
Handles ________ fairly and objectively, staying calm under pressure.

Down

Follows all business processes, policies and systems to deliver agreed customer service levels thereby ensuring customers are treated ________.
Outcome 2: Products and services marketed and sold in the retail market are ________to meet the needs of identified consumer groups and are targeted accordingly.
Outcome 6: Consumers do not face unreasonable post-sale ________ imposed by firms to change product, switch provider, submit a claim or make a complaint.
Outcome 3: Consumers are provided with clear _______ and are kept appropriately informed before, during and after the point of sale.
Outcome 1: Consumers can be confident that they are dealing with firms where the _______ treatment of customers is central to the corporate culture.
Builds ______ by making their knowledge accessible and understandable.
Outcome 5: Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable _______ and as they have been led to expect.

12 Clues: Handles ________ fairly and objectively, staying calm under pressure. • Builds ______ by making their knowledge accessible and understandable. • Highlights any instances or indication where it appears that the ________ may not be treated fairly. • Uses appropriate questioning skills to ________ the precise nature of the issue the customer is raising. • ...

Customer Service 2023-06-26

Across

a meal that meets nutritional standards and appropriate nutrition and calorie levels by age and grade group and meets federal regulations
they want food that looks good, taste good, served friendly, time with friends
mind of each customer & is determined each day by the customers total perception of their experience
the center of activity or attention

Down

a federal law passed on 1946 that provides for funding and standards for meals for all school children
a student of high school or lower grade
who is responsible for customer service
4 part statement
a person who buys a product or service
Ethnic, cultural, economic lifestyle, age and gender differences
a measure of how well the school nutrition experience meets a customers needs and wants
activities done by a person or group that help meet the needs and wants of customers

12 Clues: 4 part statement • the center of activity or attention • a person who buys a product or service • a student of high school or lower grade • who is responsible for customer service • Ethnic, cultural, economic lifestyle, age and gender differences • they want food that looks good, taste good, served friendly, time with friends • ...

Customer Service 2023-12-19

Across

Focusing on customer ______ should be your focus
Providing too much information is also called information.
2 Components to active listening are attention and
This makes people feel invited and at ease.

Down

intelligence, The ability to understand and manage your own emotions is called.
How you say it
This builds confidence, increases trust, lessens frustration
Discovering and trying new things is called_______ quotient
Learning from colleagues, building relationships, being accountability creates this type of collaboration
You will be handling intake/outbound ____
Asking these types of questions help narrow down to the root cause?
This method likes it simple and keeps it straightforward?

12 Clues: How you say it • You will be handling intake/outbound ____ • This makes people feel invited and at ease. • Focusing on customer ______ should be your focus • 2 Components to active listening are attention and • This method likes it simple and keeps it straightforward? • Providing too much information is also called information. • ...

Customer Service 2021-09-07

Across

the way you say hello in a client's account
turn up the corners of your mouth
to relate to another's situation.
The payroll program
The act of conveying a message to others
The section in dashboard to show call grading

Down

Use these two words to gather information from caller
The Classic AI software used
Be aware of your ________ while talking to the caller
A very important skill to assure you are gathering the correct information
Use this polite word when asking for something
Use this two word phrase in appreciation

TTS CUSTOMER SERVICE 2023-10-24

Across

kemudahan transaksi dimanapun dan kapanpun
syarat pembukaan rekening
menu yang terdapat pada mobile banking
transaksi CEK BG
kredit modal kerja
huruf pada slip
Anti pencucian uang dan pencegahanpendanaan terorisme
Point yang dapat di redeem pada mbanking
Kemudahan transaksi dimanapun dan kapanpun

Down

admin gratis jika >5jt
identitas wajib
payroll solusi, kring,kur,referal, spider web
BERHARGA, TERDAPAT NO SERI SEBAGAI NO BILYET, BANYAK DIMINATI
angka pada slip
kredit usaha rakyat
Daftar Hitam Nasional
Tanda daftar perusahaan
aplikasi redeem hadiah nasabah PRIORITAS
Pinjaman untuk karyawan
merupakan rekening umum pada BANK BTN

20 Clues: identitas wajib • angka pada slip • huruf pada slip • transaksi CEK BG • kredit modal kerja • kredit usaha rakyat • Daftar Hitam Nasional • admin gratis jika >5jt • Tanda daftar perusahaan • Pinjaman untuk karyawan • syarat pembukaan rekening • merupakan rekening umum pada BANK BTN • menu yang terdapat pada mobile banking • Point yang dapat di redeem pada mbanking • ...

Customer Service Vocabulary 2025-05-08

Customer Service Vocabulary crossword puzzle

Across

hyvitys, rahanpalautus
alennus
allekirjoittaa
sopia
pitää parempana
kuitti
viallinen
takuu

Down

tarkistaa
laatu
haalistua
käsiraha
vaihtoraha
saapua
kutistua
(osa)maksuerä
hintalappu
palauttaa
alennusmyynti

19 Clues: laatu • sopia • takuu • saapua • kuitti • alennus • käsiraha • kutistua • tarkistaa • haalistua • palauttaa • viallinen • vaihtoraha • hintalappu • (osa)maksuerä • alennusmyynti • allekirjoittaa • pitää parempana • hyvitys, rahanpalautus

Abbreviations and Acronyms for use in Siebel 2014-04-03

Across

FORWARD
REGION CONSUMER AFFAIRS
INITIAL QUALITY STUDY
MGR SERVICE MANAGER
GOODWILL
OUT OF WARRANTY
SERVICE & PARTS DIRECTOR
CAMPAIGN
FIELD SERVICE ENGINEER
REGIONAL SALES MANAGER
SOUTHERN REGION CUSTOMER CONNECT
VEHICLE
DATE OF FIRST USE
HYUNDAI CERTIFIED PRE-OWNED
RECEIVED
HYUNDAI CHECK REQUEST
NEW VEHICLE LIMITED WARRANTY
NATIONAL CUSTOMER CONNECT
PRELIMINARY INVESTIGATION REPORT
DOCS
POWERTRAIN
NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION
CERTIFIED PRE-OWNED
WARRANTY
FINANCE MANAGER
MANUFACTURER'S SUGGESTED RETAIL PRICE
CENTRAL REGION CONSUMER AFFAIRS MANAGER
CENTRAL REGION CUSTOMER CONNECT
HORSEPOWER
MESSAGE
PAYMENT
MGR SALES MANAGER
SOUTHERN REGION CONSUMER AFFAIRS MANAGER
BLUETOOTH
OWNER'S MANUAL
TECHNICAL SERVICE BULLETIN
CHECK ENGINE LIGHT
JIM MORAN & ASSOCIATES
DEPARTMENT OF MOTOR VEHICLES
INDEPENDENTLY OWNED & OPERATED
REVOLUTIONS PER MINUTE
HYUNDAI MOTOR AMERICA
GENERAL CORRESPONDENCE
EASTERN REGION CONSUMER AFFAIRS MANAGER

Down

INDEPENDENT REPAIR FACILITY
DEALERSHIP
LEAD AGENT
INVOICE SVC WTR SERVICE WRITER
CONVERGYS
SUPERVISOR
REPAIR ORDER
WESTERN REGION CUSTOMER CONNECT
ORIGINAL EQUIPMENT MANUFACTURER
SUBJECT MATTER EXPERT
DEALER
EASTERN REGION CUSTOMER CONNECT
FOLLOW-UP
HYUNDAI PROTECTION PLAN
REGARDING
VOICEMAIL
HYUNDAI CUSTOMER CONNECT
DEALER INFORMATION REQUEST
CUSTOMER SATISFACTION INDEX
OWNER'S HANDBOOK
MOTOR VEHICLE DEFECT NOTIFICATION
DISTRICT PARTS & SERVICE MANAGER
RETAIL DELIVERY REPORT
NATIONAL CONSUMER AFFAIRS
DEPARTMENT
PROOF OF PAYMENT
SOUTH CENTRAL REGION CONSUMER AFFAIRS MANAGER
CASE MANAGER
OCCUPANT CLASSIFICATION SYSTEM
WESTERN REGION CONSUMER AFFAIRS MANAGER
SOUTH CENTRAL REGION CUSTOMER CONNECT
MILES PER GALLON
MGR PARTS MANAGER
CUSTOMER
PARTS MANAGER
SHOP FOREMAN
HYUNDAI MOTOR FINANCE
PROOF OF OWNERSHIP
STATES
REGION CONSUMER AFFAIRS MANAGER
TEAM LEAD
BETTER BUSINESS BUREAU
ASSISTANT SERVICE MANAGER
DISTRICT SALES MANAGER
VEHICLE IDENTIFICATION NUMBER
ROADSIDE ASSISTANCE
HYUNDAI CUSTOMER CONNECT CENTER
HYUNDAI MOTOR COMPANY
GENERAL MANAGER

93 Clues: DOCS • DEALER • STATES • FORWARD • VEHICLE • MESSAGE • PAYMENT • GOODWILL • CAMPAIGN • RECEIVED • WARRANTY • CUSTOMER • CONVERGYS • FOLLOW-UP • REGARDING • VOICEMAIL • BLUETOOTH • TEAM LEAD • DEALERSHIP • LEAD AGENT • SUPERVISOR • DEPARTMENT • POWERTRAIN • HORSEPOWER • REPAIR ORDER • CASE MANAGER • SHOP FOREMAN • PARTS MANAGER • OWNER'S MANUAL • OUT OF WARRANTY • FINANCE MANAGER • GENERAL MANAGER • OWNER'S HANDBOOK • PROOF OF PAYMENT • ...

Mission:Possible CS Week 2025 2025-09-23

Mission:Possible CS Week 2025 crossword puzzle

Across

Yorkshire city known for its vibrant culture and customer service excellence.
Someone who goes above and beyond in everything.
The ultimate goal for Customer Service.
Annual celebration recognising frontline superstars.
Historic city in Berkshire with amazing customer service skills.

Down

What every situation seeks.
What customer services provide to customers daily.
Virtue needed when handling tough situations.
What every great customer service team deserves.
A way to say thank you for great service.
A skill that is just as important as speaking.
Makes the dream work in customer service.
Key trait for understanding feelings.

13 Clues: What every situation seeks. • Key trait for understanding feelings. • The ultimate goal for Customer Service. • A way to say thank you for great service. • Makes the dream work in customer service. • Virtue needed when handling tough situations. • A skill that is just as important as speaking. • What every great customer service team deserves. • ...

fungsi customer service 2025-11-03

Across

selain memberikan salam tugas cs sebagai resepsionis yaitu berbicara dengan
menjaga hubungan baik dengan nasabah agar senang dan percaya untuk menggunakan jasa adalah fungsi dari
deskman sangat di perlukan untuk kelancaran
cs sebagai komunikator menampung… dari nasabah
cs sebagai komunikator juga menjadi sarana… nasabah
pendekatan kepada nasabah agar setia menggunakan produk disebut pendekatan
cs relation officer perlu menjaga hubungan baik kepada nasabah untuk menggunakan yang bank miliki
cs harus selalu memberikan kepada nasabah
keluhan dan permasalahan nasabah adalah tugas cs sebagai
segala keluhan dan sarana komunikasi costumer adalah fungsi cs sebagai
hubungan baik antara bank dengan nasabah agar nasabah

Down

sikap yang membuat nasabah merasa senang dan puas disebut sikap
sangat di perlukan untuk kelancaran kegiatan
hubungan baik antara bank dan nasabah di sebut
dalam berkomunikasi, cs harus berbicara dengan… dan jelas
membantu pengisian formulir aplikasi secara lengkap
sebagai salesman juga perlu memperhatikan sebab permasalahan dan
salah satu karakteristik penting cs saat melayani:… dan sopan
keluhan nasabah menjadi… kimerja cs
peran cs yang menyambut tamu di depan kantor

New Hire 2021-01-20

Across

The agent for Peregrine Point
"All concrete in your home is __ ___ against spalling, cracking, and scaling"
Number of ways to submit a Warranty Service Request
When the home Warranty begins
A superintendent
___ ___ ___ Home Warranty
Our Broker
Realty Assistant
All Customer Service Repair Requests go to the ___-___-___

Down

Customer Service Gmail
The document that relieves us from water drainage responsibility
The agent for Perry Landing
All calls that threaten a lawsuit or to speak with an attorney are forwarded IMMEDIATELY to our
The agent for The Reserve at Green Spring
Office Manager
Conditions that render a home ____ are considered "emergency" repair items
A superintendent
Our Customer Service Specialist

18 Clues: Our Broker • Office Manager • A superintendent • A superintendent • Realty Assistant • Customer Service Gmail • ___ ___ ___ Home Warranty • The agent for Perry Landing • The agent for Peregrine Point • When the home Warranty begins • Our Customer Service Specialist • The agent for The Reserve at Green Spring • All Customer Service Repair Requests go to the ___-___-___ • ...

Mission Possible 2025-07-29

Across

– The opposite of impossible—your team’s mindset!
– Standard of excellence in customer care.
– A customer’s question or concern. Possibly for a new service
– A representative who assists customers.
– Type of company providing water.
– Collaboration to achieve service goals.
– What water helps you do.
– Determination to fix customer issues quickly.
– Customer input that drives improvement.

Down

– Assistance provided to customers.
– What a customer has with the company. Number please!
– A purposeful goal or assignment - it is possible!
– Consistently dependable, like good service.
– To raise an issue to a higher level.
– Core function of the customer support team.

15 Clues: – What water helps you do. • – Type of company providing water. • – Assistance provided to customers. • – To raise an issue to a higher level. • – A representative who assists customers. • – Collaboration to achieve service goals. • – Customer input that drives improvement. • – Standard of excellence in customer care. • – Consistently dependable, like good service. • ...

MOS 2023-08-27

Across

Standardized and customized flow of activities, simple and complex number of steps and customer involvement by which a service is delivered is called _______ mix.
The concept of ___________ is valuable because it forces explicit recognition of the different attributes comprising the overall service concept.
A service ___________ is a promise that if service delivery fails to meet pre-defined standards, the customer is entitled to compensation.
A triangle of Company, Customers, Employees, Internal Marketing, External Marketing communications and Interactive marketing is known as Service _____.
Minimizing the amount of role conflict and role ambiguity experienced by employees will help reduce the size of this gap is known as ____________ Gap.
A ______________________ is a form of product that consists of activities, benefits, or satisfactions offered for sale that are essentially intangible and do not result in the ownership of anything.
A customer _____________ system systematically collects, analyzes and disseminates customer views to achieve customer-driven learning.
Service recovery _________ refers to the situation in which the customer rates performance higher if a failure occurs and the contact personnel successfully rectifies it than if the service had been delivered correctly the first time.
_________ measures are those that cannot easily be observed and must be collected by talking to customers, employees and others.
Radio City, India’s leading radio network has partnered with ________, the world’s most popular audio streaming platform, to provide the former’s content, including more than 1400 episodes of 16 audio IPs.
Which television channel announced on January 2020 the launch of a new show on world’s largest postal network – ‘India Post’. Where in the series will take the viewers across the country and behind the scenes of India Post.
‘Excellent companies will perform the service right the first time’ is a typical statement within the __________ dimension of the SERVQUAL scale.
Which of the following is not a distinct characteristic of services?

Down

‘Excellent companies will perform the service right the first time’ is a typical statement within the __________ dimension of the SERVQUAL scale.
A(n) _________ diagram is used for cause-and-effect analysis.
“All human actors who play a part in service delivery and thus influence the buyer’s perceptions: namely, the firm’s personnel, the customer and other customers in the service environment.”
Doctors often display their degrees and other certificates in order to address their patient's interest in ________ attributes.
_________ is the physical surroundings or the physical facility where the service is produced, delivered and consumer.
When Sarita goes to the local gym, she has a personal trainer who helps make sure she is using the equipment correctly. The personal trainer is an example of a:
Two diners complain about a restaurant’s slow service but are delighted to be given a free bottle of wine and canapés to make the wait less tedious. In the end, they thoroughly enjoy their evening. In terms of services marketing, what is this a good example of?
__________ is a tool for simultaneously depicting the service process, the points of customer contact, and the evidence of service from the customer’s point of view.
Security, esteem, and justice are types of customers __________ that are often unrecognized by customer's themselves?
The train operator understands customer desire for a comfortable seat but fails to specify how many should be provided relative to the anticipated number of travellers on each route. This is an example of:
The ____________ model is a conceptual tool used to identify and to correct service-quality problems
During a service recovery effort, the employee promptly refunded the customers money, but threw the money at the customer. As a result, the recovery effort violated the customers ___________ justice need
Services are delivered within the marketing environment. The macro‐environment can be analysed using which of the following tools?

26 Clues: A(n) _________ diagram is used for cause-and-effect analysis. • Which of the following is not a distinct characteristic of services? • The ____________ model is a conceptual tool used to identify and to correct service-quality problems • Security, esteem, and justice are types of customers __________ that are often unrecognized by customer's themselves? • ...

I love my customer 2016-05-19

Across

The complaints ---------- is responsible for the Claims Division complaints best practice process and is the GHO point of contact for escalated customer
If Allianz can't resolve a complaint who is the customer entitled to contact?
In its simplest form, what is CSAT expressed as?
What visual aid was created so that claims employees could better understand what Allianz key objectives and plans for the future are?
What is the colour of the Sanguine personality type?
What team help CHC employees and other business partners continuously move toward an improved level of performance, lower leakage and high process adherence?
What does the E in AES stand for?
The Genesis End to End programme has been launched in Claims to enable what system to be used across the end to end claim journey?
NPS is the key tool Allianz uses to measure customer -----------
What is the customer service module in EiC also known as?

Down

The customer -------- is what a customer undertakes from FNOL through to settlement
In January of this year the ABI and BIBA launched a joint code of good practice to help insurers and brokers protect what kind of customers?
According to The Institute of Customer Service who is the finance company with the best customer service?
At the Institute of Customer Service’s UK customer satisfaction awards last week who won best customer service co-creation/collaboration?
Who is the Claims Strategy and Customer Experience Manager in Allianz?
When was the last I love My customer campaign?
What does like the last E in EASE stand for?
What survey allows levels of satisfaction during the lifecycle of a claim to be tracked?
In the last I love my customer campaign, what colour did people dress in for the dress down day?

19 Clues: What does the E in AES stand for? • What does like the last E in EASE stand for? • When was the last I love My customer campaign? • In its simplest form, what is CSAT expressed as? • What is the colour of the Sanguine personality type? • What is the customer service module in EiC also known as? • NPS is the key tool Allianz uses to measure customer ----------- • ...

Customer Service Week 2024 2024-09-25

Customer Service Week 2024 crossword puzzle

Across

The ability to understand and share the feelings of customers.
Information provided by customers about their experience.
Assistance provided to customers to resolve their issues.
An event or activity to honor Customer Service Week.
The level of interaction and involvement between customers and service providers.
The act of solving a customer's problem or complaint.
Introducing new ideas or methods to enhance customer service.
Collaborative effort of a group to achieve a common goal in customer service.

Down

A measure of how happy customers are with a service.
The act of recognizing and valuing customer service efforts.
The quality of being outstanding or extremely good in service.
Acknowledging and rewarding employees for their hard work.
The process of teaching employees the skills they need for excellent customer service.
The process of sharing information effectively with customers.
Politeness in one's attitude and behavior toward customers.

15 Clues: A measure of how happy customers are with a service. • An event or activity to honor Customer Service Week. • The act of solving a customer's problem or complaint. • Information provided by customers about their experience. • Assistance provided to customers to resolve their issues. • Acknowledging and rewarding employees for their hard work. • ...

Customer Experience Crossword Puzzlw 2024-07-01

Customer Experience Crossword Puzzlw crossword puzzle

Across

- Assistance provided to customers.
- The overall impression a customer has of a company, product, or service.
– Score used to measure customer’s effort
- Customer's confidence in a brand.
- Understanding gained from customer data.
- Customer feedback that rates satisfaction on a scale from 0 to 10.
- A customer who is not satisfied and may spread negative feedback. PASSIVE - A customer who is neutral and neither highly satisfied nor dissatisfied.
- A customer who is extremely satisfied and likely to recommend the product/service.
- The effort a customer must put in to interact with a company.

Down

A method used to gather customer feedback after a transaction.
- Solving customer issues.
- The act of measuring customer satisfaction and loyalty.
– Score used to measure customer satisfaction
- A system used to manage customer relationships.
- Uniformity in service.
- A tool for tracking customer support tickets and issues
- Tailoring experiences to individuals.

17 Clues: - Uniformity in service. • - Solving customer issues. • - Assistance provided to customers. • - Customer's confidence in a brand. • - Tailoring experiences to individuals. • – Score used to measure customer’s effort • - Understanding gained from customer data. • – Score used to measure customer satisfaction • - A system used to manage customer relationships. • ...

Information relevant to customers 2024-12-02

Information relevant to customers crossword puzzle

Across

– Additional services or features provided for customer comfort and convenience.
– Practices related to cleanliness and sanitation in hospitality.
– A set of guidelines and rules followed by a business.
– A list of food and beverage options available at a restaurant.
– A reduction in the price of a product or service.
– The level of contentment a customer feels with a product or service.
Feedback – Information provided by customers about their experience with a product or service.
Program – A rewards system that offers benefits to repeat customers.
– A condition where certain foods or substances cause an adverse reaction.

Down

– The exchange of information between staff and customers.
– The act of voiding a reservation or booking.
– The friendly and generous reception of guests and customers.
– The ease with which customers can use a service or facility, especially for those with disabilities.
Service – Assistance and advice provided to customers before, during, and after a purchase.
Form – A document used to collect customer opinions and suggestions.
– A booking made in advance for a service, such as a hotel room or restaurant table.
– A line of customers waiting for service.
– An expression of dissatisfaction from a customer about a product or service.
– A technique to encourage customers to purchase higher-value items.
– A special offer or deal used to attract customers.

20 Clues: – A line of customers waiting for service. • – The act of voiding a reservation or booking. • – A reduction in the price of a product or service. • – A special offer or deal used to attract customers. • – A set of guidelines and rules followed by a business. • – The exchange of information between staff and customers. • ...

Customer Relations Final 2016-03-07

Customer Relations Final crossword puzzle

Across

A customer views the CSR as the _______ of the business.
Occurs as you or your customer converts messages received into familiar ideas by interpreting or assigning meaning.
Vendors, consultants, or departments within a company that rely on colleagues to provide support they need to service their own internal and external customers.
Attitudes or behavior that may be dictated by cultural values.
What does the "O" in SWOT stand for?
Style of communication with high sociability and low dominance.
In the communication cycle, physiological factors such as health, level of attention, mood, mental health or emotional condition; and environmental factors such as sound.
What to yell before throwing a sandwich at a customer.
Occurs as you evaluate what must be done to effectively put your message into a format that your customer will understand.
What you do to adjust your communication style toward another's style.
Important characteristic of a good listener.

Down

Characteristics that make an individual unique and identifiable as part of a group of similar individuals.
Customers signal their approval of a business by voting with their________.
In the communication cycle, factors that distort or change the messages you receive. They include attitude, interests, biases, expectations, experiences, education, beliefs and value, background, culture, and gender.
Communication style that utilizes rapid, expressive speech.
Important way to improve your listening skills.
Process of satisfying the customer, relative to a product or service, in whatever way the customer defines his or her need, and having that service delivered with efficiency, compassion, and sensitivity.
Thing that most dramatically changed customer service in this millennium.
Customers have a need for control and _____________.
Style of communication with low sociability and low dominance.
Style of communication with low sociability and high dominance.

21 Clues: What does the "O" in SWOT stand for? • Important characteristic of a good listener. • Important way to improve your listening skills. • Customers have a need for control and _____________. • What to yell before throwing a sandwich at a customer. • A customer views the CSR as the _______ of the business. • Communication style that utilizes rapid, expressive speech. • ...

Help! I Need Customer Service! 2016-04-19

Help! I Need Customer Service! crossword puzzle

Across

At the Customer Service desk, you can make a payment on your store _______ account.
To make a return at a store, look for the _______ Service desk.
"I bought the wrong size shirt. Could I _______ it for a larger size?"
A Customer Service _______ solves problems and handles complaints from customers.
"This lamp is broken. It got _______ during delivery."
To take a product back to the store

Down

When you return a product at a store, the sales associate may ask if you have a _______.
"I'm sorry. I can't give you a refund, but I can give you _______ _______."
Sometimes Customer Service is called "_______ Services."
During special sales or holidays, you may have to _______ in line at Customer Service.
Abbreviation for Customer Service Rep
"Did you pay by credit or _______?"
Get money back
The service representative asks, "_______ I help you?"

14 Clues: Get money back • "Did you pay by credit or _______?" • To take a product back to the store • Abbreviation for Customer Service Rep • The service representative asks, "_______ I help you?" • "This lamp is broken. It got _______ during delivery." • Sometimes Customer Service is called "_______ Services." • To make a return at a store, look for the _______ Service desk. • ...

Entrepreneurship Crossword Puzzle 2023-02-23

Entrepreneurship Crossword Puzzle crossword puzzle

Across

the process that tests a business concept; it allows the entrepreneur to decide whether a new business concept has potential
a working model used by entrepreneurs to determine what it takes to develop their products or services
people most likely to buy a business’s products and services
a declaration of the specific aspirations of a company, the major goals for which it will strive
the means of delivering a service or product directly to the customer, such as via a Web site
an organization made up of individuals and businesses in a specific industry that works to promote that industry
the federal agency that provides services to small businesses and new entrepreneurs, including counseling, publications, and financial aid

Down

end users of the service, also called the consumer
the means by which a product or service is delivered to the customer
distinctive aspects, qualities, or characteristics of a product or service
a group of businesses with a common interest
A declaration of the scope and purpose of a company
a brief recounting of the key points contained in a business plan
a clear and concise description of a business opportunity; it contains four elements: the product or service, the customer, the benefit, and the distribution
a document that describes a new business and a strategy to launch that business
a description of how entrepreneurs plan to make money with their business concepts
a tool for organizing important information about a business venture’s competition
the means of delivering a service or product indirectly to the customer, such as through a wholesaler
the distribution channel through which a product or service flows from the producer to the customer
things that promote or enhance the value of a product or a service to the customer

20 Clues: a group of businesses with a common interest • end users of the service, also called the consumer • A declaration of the scope and purpose of a company • people most likely to buy a business’s products and services • a brief recounting of the key points contained in a business plan • the means by which a product or service is delivered to the customer • ...

CRM CROSSWORD PUZZLE 2021-05-13

Across

search for mass information
rtg.locate specific casino account
customer service menu bar headings
updates from sups & seniors
1st view seen in CRM
Crm queues allows for access to this
Shift report is used to view this from daily shift
open cases & tickets
survey results
perform simple searches
Main tool used under marketing
Leave follow comment

Down

all active cases
CRM
Shows recently viewed pages
emails previously started & saved
you can hover over a case to
format used to display interactions
seen from customer service menu bar
Customer I

20 Clues: CRM • Customer I • survey results • all active cases • 1st view seen in CRM • open cases & tickets • Leave follow comment • perform simple searches • search for mass information • Shows recently viewed pages • updates from sups & seniors • you can hover over a case to • Main tool used under marketing • emails previously started & saved • rtg.locate specific casino account • ...

Customer Experience Crossword 2023-12-05

Customer Experience Crossword crossword puzzle

Across

Action that produces the desired result for customers
To meet the customers needs or wants when there is a problem.
Try to give customers more than one option to ____ from.
The standard of service our customers expect.
Assistance or support for customers
You do this with your ears to find out what the customer is calling about.
Exchange information
Disregard a customer deliberately.
We must aim to provide great service the _____ time.
It's not sympathy but shows we understand.

Down

A complaining customer expects a ____ resolution.
You need to ask these to find out why the customer is calling.
The people you are here to serve.
A customer who needs immediate action wont like this.
What the customer wants from us when there is a problem.
The opposite of rigid.
Be concerned about the customer.
How we want our customers to feel at the end of the call.
Good service is about the way we ____ customers.

19 Clues: Exchange information • The opposite of rigid. • Be concerned about the customer. • The people you are here to serve. • Disregard a customer deliberately. • Assistance or support for customers • It's not sympathy but shows we understand. • The standard of service our customers expect. • Good service is about the way we ____ customers. • ...

Our Values & You 2023-06-16

Across

Project Assistant
We will support creativity and innovation. We are willing to take risks in developing and launching new ideas.
We will support open communication among all employees, customers and other people who work with us.
We will focus on the customer. We must work together to give excellent service and customer satisfaction.
We are committed to the continuing education, well-being, and personal growth of all employees.
We will work to understand and exceed our customers' expectations. Our goal is to do the right thing the first time.
We will meet all our responsibilities in an honest and ethical manner. We all follow all laws, rules, and regulations.
Claims Operations Director
Customer Operations Supervisor (10 Employees)

Down

Customer Service Supervisor (19 Employees)
We will understand and take responsibility for our actions.
Customer Service Supervisor (25 Employees)
The act of complying with federal, state, or local laws and regulations.
Change Order Manager
Operations Manager
Customer Operations Supervisor (16 employees)
Customer Operations Supervisor (11 Employees)

17 Clues: Project Assistant • Operations Manager • Change Order Manager • Claims Operations Director • Customer Service Supervisor (19 Employees) • Customer Service Supervisor (25 Employees) • Customer Operations Supervisor (16 employees) • Customer Operations Supervisor (11 Employees) • Customer Operations Supervisor (10 Employees) • ...

Customer Service and Customer Experience 2017-05-18

Customer Service and Customer Experience crossword puzzle

Across

An ...capacity or skill is sth. you are born with.
"The ...of the matter" is the most important part of a problem or issue.
A negative feeling of too much responsibiity for sth.
A synonym for bad: ....customer service.
"To pass the ..." is to avoid responsibility for sth.
"In the ... of the blind,."
Ph.V. To...down is to reduce sth.
Feeling uncomfortable, disturbed
Ph.V. To take...is to start being in charge of sth.

Down

Confused
Feeling resentful about sth.
"A ... of the trade"
"To go the extra ..." is to make an effort.
A sum of money given back to a customer
"It's ... to you"
Ph.V To ...so. round is to convince so.
A sympathetic and understadning relationship.
You feel you have been... off when you believe you've paid too much for sth.
Ph.V. Reject sth.
"Please hang on; I'll put you on...."
"It's the last ...that broke the camel's back."

21 Clues: Confused • "It's ... to you" • Ph.V. Reject sth. • "A ... of the trade" • "In the ... of the blind,." • Feeling resentful about sth. • Feeling uncomfortable, disturbed • Ph.V. To...down is to reduce sth. • "Please hang on; I'll put you on...." • A sum of money given back to a customer • Ph.V To ...so. round is to convince so. • A synonym for bad: ....customer service. • ...

Customer Service and Customer Experience 2017-09-22

Across

So. who provides products for a company or store.
A device used for fastening clothes, bags, etc.
A synonym for "fired".
To last longer than expected.
Not cooperative.
A piece of paper you are given after you buy sth.
To be ...off is to feel so. took advantage of you and made you pay extra.
...with, to support someone's attitude or opinion.
The plural form of "mouse".

Down

Ph.v, to tolerate
A synonym for "focused".
To invent, create or implement sth. for the first time, usually a word or phrase.
A synonym for "quickly"
Ph.v, to leave a place
A synonym for "confused"
Ph.v , to appear swh. unexpectedy.
Damaged or not working properly.
...and services
Miserable, poor quality.
That was the last ...!
A synonym for "buy"

21 Clues: ...and services • Not cooperative. • Ph.v, to tolerate • A synonym for "buy" • Ph.v, to leave a place • A synonym for "fired". • That was the last ...! • A synonym for "quickly" • A synonym for "focused". • A synonym for "confused" • Miserable, poor quality. • The plural form of "mouse". • To last longer than expected. • Damaged or not working properly. • Ph.v , to appear swh. unexpectedy. • ...

CPNI 2025-04-29

Across

Unauthorized access or disclosure of CPNI.
Security measure for account access.
Ability to view or use data.
Right to control personal information.
Customer declines to share CPNI externally.
Information collected about customers.
Employee education on CPNI rules.
Sharing information with others.
Regulates telecom privacy, including CPNI rules.
Confirming identity before disclosing CPNI.
Action taken for non-compliance.
Breach of CPNI rules or policies.

Down

Measures to safeguard customer data.
Customer permission to use or share CPNI.
Protections for preventing data leaks.
Rules for handling CPNI properly.
Customer agrees to share CPNI with others.
Customer service profile or record.
Information kept private and protected.
Customer data collected by telecoms about service usage.

20 Clues: Ability to view or use data. • Sharing information with others. • Action taken for non-compliance. • Rules for handling CPNI properly. • Employee education on CPNI rules. • Breach of CPNI rules or policies. • Customer service profile or record. • Measures to safeguard customer data. • Security measure for account access. • Protections for preventing data leaks. • ...

Customer Service Week 2012-09-25

Across

to confront or defy boldly
a shout of approval or Italian for brave
to go beyond expectiations
to honor by festivities or deviation from routing
devoted to a specific purpose
an expression of gratitude
to accomplish forward motion
a new idea, method, or device
the act of acquiring skill, knowledge,and experience
to influence or encourage

Down

a group of people working togther for a mutual goal
uncommon or extraordinary
exchange of information between individuals
bonds made in the customer service department
process of entering computer system
contribution to the welfare of others
special notice or attention
state of mind

18 Clues: state of mind • uncommon or extraordinary • to influence or encourage • to confront or defy boldly • to go beyond expectiations • an expression of gratitude • special notice or attention • to accomplish forward motion • devoted to a specific purpose • a new idea, method, or device • process of entering computer system • contribution to the welfare of others • ...

Superior Customer Service 2023-09-26

Superior Customer Service crossword puzzle

Across

we show them we want them there
written down
right now
pay right now
pay at later date
meaningful, not fake
contacting customer after sale to see how it is

Down

saying hello
see what they need
building or creating
greatest asset
stop
give false information
no charge
problem or issue
money taken off price
make customer happy
change over time

18 Clues: stop • right now • no charge • saying hello • written down • pay right now • greatest asset • problem or issue • change over time • pay at later date • see what they need • make customer happy • building or creating • meaningful, not fake • money taken off price • give false information • we show them we want them there • contacting customer after sale to see how it is

Customer Service Week 2020-09-15

Across

_______ Center
Virtual meeting
Always on Thursdays
A great restaurant on campus.
When someone advises of a reaction to a medicine.
When you ask questions to further understand the situation.
Popular in 200
Acronym for healthcare provider

Down

Amplity Values
You take ___________ on a call when you advise that you will assist someone.
_______ Pharmaceuticals
CRM
System we use to file reports
Meeting room
______ Health
Enjoying lots of food
What you show to make sure someone understands that you care.
Where we wish Customer Service Week could be!

18 Clues: CRM • Meeting room • ______ Health • Amplity Values • _______ Center • Popular in 200 • Virtual meeting • Always on Thursdays • Enjoying lots of food • _______ Pharmaceuticals • System we use to file reports • A great restaurant on campus. • Acronym for healthcare provider • Where we wish Customer Service Week could be! • When someone advises of a reaction to a medicine. • ...

Superior Customer Service 2024-03-15

Across

purchase items which seem correct at a specific time
May sometimes be unreasonable
have no specific need, are just experiencing the interaction
if employees are satisfied they will be more likely to satisfy customers
make purchase decisions based on item markdowns
involvement a business takes to please its customers
The Three Letters of Power
marketing partner which promotes or sells your product for a commission
opportunity to provide customer service

Down

six essential steps needed in order to provide superior customer service
rules governing polite behavior which should be used in public
idea concerning what will happen in the future
purchasing of items by a customer
receiving more than expected, solving complaints
a reason offered by the store to encourage customers to return
shopping at a certain store for specific items as long as they are satisfied
offers extended _____, sample products
Customer Complaints Should be dealt with quickly and

18 Clues: The Three Letters of Power • May sometimes be unreasonable • purchasing of items by a customer • offers extended _____, sample products • opportunity to provide customer service • idea concerning what will happen in the future • make purchase decisions based on item markdowns • receiving more than expected, solving complaints • ...

Customer Service Week 2024-10-07

Across

Coworkers and patients both deserve your _______.
A positive one of these goes a long way.
Stressed at Work? Take a few deep
Read details back to patients to be______ you’ve got them right.
Employees must __________ with patients clearly and respectfully.
Having _______ for patients shows you care. (Hint: Rhymes with sympathy.)
Good customer service requires employees to ________ during stressful situations.
Always try your ____ to solve patient's problems.

Down

When providing customer service, employees must first ___________the patient's needs.
Don’t be distracted–stay ______ on your patient.
When answering the phone, employees should ________them in a friendly and polite manner.
Being a good ______ is an important aspect of communicating with patients.
Employees must ________ all patients with respect.
Keep a _____ in your voice.
Good customer service requires employees to help ____________ patient's problems efficiently and correctly.
This is often played when patients are on hold
Customers appreciate it when you go ______ and beyond to help them.
We’re proud to have you on our customer service _______!

18 Clues: Keep a _____ in your voice. • Stressed at Work? Take a few deep • A positive one of these goes a long way. • This is often played when patients are on hold • Don’t be distracted–stay ______ on your patient. • Coworkers and patients both deserve your _______. • Always try your ____ to solve patient's problems. • Employees must ________ all patients with respect. • ...

fungsi customer service 2025-11-04

Across

cs membantu nasabah dalam mengisi… aplikasi
salah satu alat komunikasi cs kepada nasabah selain tatap muka adalah
alat bantu yang digunakan cs untuk menjelaskan produk, seperti brosur dan
cs yang bertugas menyambut tamu disebut
cs harus bisa menjaga hubungan… dengan nasabah
dalam berkomunikasi, cs harus berbicara dengan… dan jelas
salah satu karakteristik penting cs saat melayani:… dan sopan
sikap yang harus dimiliki resepsionis saat melayani nasabah
cs sebagai komunikator juga menjadi sarana… nasabah
cs sebagai komunikator menampung… dari nasabah

Down

keluhan nasabah menjadi… kinerja cs
peran cs sebagai penghubung antara bank dan nasabah disebut
hubungan baik antara bank dan nasabah menumbuhkan rasa
sikap yang membuat nasabah merasa senang dan puas disebut sikap
pendekatan kepada nasabah agar setia menggunakan produk disebut pendekatan
fungsi cs yang menjelaskan manfaat produk
tujuan utama peran cs adalah membuat nasabah merasa
dalam menjual produk, cs harus pandai… nasabah
cs yang memberikan kenyamanan informasi produk perbankan disebut
cs yang berusaha menjual produk perbankan disebut

20 Clues: keluhan nasabah menjadi… kinerja cs • cs yang bertugas menyambut tamu disebut • fungsi cs yang menjelaskan manfaat produk • cs membantu nasabah dalam mengisi… aplikasi • cs harus bisa menjaga hubungan… dengan nasabah • dalam menjual produk, cs harus pandai… nasabah • cs sebagai komunikator menampung… dari nasabah • cs yang berusaha menjual produk perbankan disebut • ...

SSS Seattle CRT 2021-10-05

Across

just do them when waiting for a call
Customer _____ Team
_______ customer service is our job
wear this when talking to your customer
for missed pick up email using this

Down

our first SSS customer was _______
Always have an attitude of _______
there is only one boss
always provide the best
do this when package is AAU
always give this away
customer service is about _____
before the call be ________
if there is no ____ it was never done

14 Clues: Customer _____ Team • always give this away • there is only one boss • always provide the best • do this when package is AAU • before the call be ________ • customer service is about _____ • our first SSS customer was _______ • Always have an attitude of _______ • _______ customer service is our job • for missed pick up email using this • just do them when waiting for a call • ...

CRM 2024-11-29

Across

: A measure of how well customer needs are met.
: The act of keeping customers loyal over time.
: Information collected about customers for analysis.
: Software used to manage customer relationships and interactions.
: A deep understanding of customer behavior and preferences.
: The perceived benefit a customer gets from a product or service.
: A detailed representation of a customer's interaction process.
: Exceeding customer expectations to create positive experiences.
: Dividing customers into groups based on similar characteristics.

Down

: Customer interaction and involvement with a brand.
: The act of gaining new customers.
: Any interaction a customer has with a brand.
: Tailoring services or communication to individual preferences.
: Tracking and analyzing customer interactions.
: Customer responses to a product or service.
: The use of data to uncover patterns and insights in CRM.
: Groups of customers interacting with a brand and each other.
: A program that rewards customers for repeat purchases.
: A long-term approach to building customer connections.
: Encouraging customers to purchase a more expensive product.

20 Clues: : The act of gaining new customers. • : Customer responses to a product or service. • : Any interaction a customer has with a brand. • : A measure of how well customer needs are met. • : Tracking and analyzing customer interactions. • : The act of keeping customers loyal over time. • : Customer interaction and involvement with a brand. • ...

CRM 2024-11-29

Across

: A measure of how well customer needs are met.
: The act of keeping customers loyal over time.
: Information collected about customers for analysis.
: Software used to manage customer relationships and interactions.
: A deep understanding of customer behavior and preferences.
: The perceived benefit a customer gets from a product or service.
: A detailed representation of a customer's interaction process.
: Exceeding customer expectations to create positive experiences.
: Dividing customers into groups based on similar characteristics.

Down

: Customer interaction and involvement with a brand.
: The act of gaining new customers.
: Any interaction a customer has with a brand.
: Tailoring services or communication to individual preferences.
: Tracking and analyzing customer interactions.
: Customer responses to a product or service.
: The use of data to uncover patterns and insights in CRM.
: Groups of customers interacting with a brand and each other.
: A program that rewards customers for repeat purchases.
: A long-term approach to building customer connections.
: Encouraging customers to purchase a more expensive product.

WORLD QUALITY WEEK 2025-11-12

Across

Polite treatment of subscribers
Geographic area with network signal
Consistency of service performance
Call Setup Success Rate metric
Capital expenditures for infrastructure
Ability to link devices to the network
Percentage of time service is usable
Backup systems to prevent single failures
Service Level Agreement with customers
Continuous observation of network health
Team that handles enquiries and complaints
What the network provides to customers
Protection against attacks and breaches
Mast that hosts antennas
Customer service showing understanding
The entire telecom system
Time when service is unavailable
Traffic Channel Congestion indicator
Improving network hardware or software
Amount of data transmitted per second
Systems working together seamlessly
Physical network assets and facilities
Following laws and regulations

Down

Rules set by telecom authorities
Keeping customer info secure
Internet and packet services
Key Performance Indicators for quality
How well the network operates
Routine work to keep systems running
Protection of customer personal data
Fixing a reported issue
Time a network component remains operational
Capacity of a communication channel
Time taken to react to a complaint
Customer input used to improve service
Telephony service over the network
Text messaging service
Delay in data transmission
Equipment serving a cell area
Standard of service delivery
Using the network abroad or on partners
Publishing performance and incident data
The subscriber MTN promises to serve
Capital put into network growth
Technical help given to customers
High-speed optical cable backbone
Tuning network for better efficiency
Customer reports of problems
Drop Call Rate measure
Data transfer rate experienced by users

50 Clues: Text messaging service • Drop Call Rate measure • Fixing a reported issue • Mast that hosts antennas • The entire telecom system • Delay in data transmission • Keeping customer info secure • Internet and packet services • Standard of service delivery • Customer reports of problems • How well the network operates • Equipment serving a cell area • Call Setup Success Rate metric • ...

Bank 2022-04-12

Across

operations
recon
investments
estatements
service

Down

ach
online
national
wires
bank
customer
team
first
cards
it

15 Clues: it • ach • bank • team • wires • recon • first • cards • online • service • national • customer • operations • investments • estatements

Customer Service Words 2022-05-03

Across

words at the top of a list
a place for weddings, meetings, or games
Point of Sale system / machine to pay
money given to a worker as a gift
___ the street = same street but more distance away
the person who takes your money at a store
information about something
to say please and thank you
__ the corner = the place two roads meet

Down

service help a person gets when they are at a shop
a person who helps you at a restaurant
something you like to listen to or watch or do for fun
the other side; the other way
money
someone who buys things at a store
like
__ front of = you see something when you look forward
___ the street = the other side of the road
a sentence in a log book

19 Clues: like • money • a sentence in a log book • words at the top of a list • information about something • to say please and thank you • the other side; the other way • money given to a worker as a gift • someone who buys things at a store • Point of Sale system / machine to pay • a person who helps you at a restaurant • a place for weddings, meetings, or games • ...

Customer Service 2 2022-12-07

Across

A contractor is considered a ______.
Something you do when you can't come to work.
Claim checks cannot be negotiated without ___ endorsement.
How many business days for an approval on a stoplight?
A ___ is needed on file for a special request.
What is used to create a claim?
Successor in _____.
The ____ for the new check or draw to be processed is four business days.
___should be offered on all calls.

Down

Two documents are needed on file for a _______.
An _____ issues a claim check to pay for repairs to a customer's home.
What is used to show the different claim classifications.
To request a _____ would need to be submitted.
How many days to process a payoff?
What tool is used to assist with questions you may have?
If a customer want know the amount left in the RE you will need to look in the Claim ______.
_____ is a specialty cause of loss.
The _____ zip code is 45505.

18 Clues: Successor in _____. • The _____ zip code is 45505. • What is used to create a claim? • How many days to process a payoff? • ___should be offered on all calls. • _____ is a specialty cause of loss. • A contractor is considered a ______. • Something you do when you can't come to work. • To request a _____ would need to be submitted. • ...

Service Recovery #1 - Customer Service 2019-06-12

Service Recovery #1 - Customer Service crossword puzzle

Across

We need to have a positive ________________ when assisting our customers
Two or more people working together
The overall outcome of the interactions between our customers and our organisation
An efficient verbal or written answer to a query
the way we should conduct ourselves in all business transactions
An act of simply receiving or transferring information
Don't be too ________ to be ________
Being consistent and following through will make us appear ________________ to our customers
A type of communication that can often be referred back to
Who are the people we carry out our services for?
To provide one's attention to someone
What I need to check and use when completing written communication
To give assistance to others

Down

A forward thinking approach when managing problems
The act of paying close attention to something or someone
Retained information about a particular product, process or service
Constructive and optimistic attitude towards customer enquiries
A willingness to help others and desire for others to do well
A type of communication that requires talking to our customers
The state or fact of being accountable
To express the how and why of our work processes, we need to be ______________________ in the way we communicate with our customers
The capacity to accept or tolerate delay, problems, or suffering without becoming annoyed or anxious
The type of score we would love to see on all of our customer feedback surveys
The original project team that initiated our NPS feedback surveys in CSP
The department's scoring system to measure customer satisfaction

25 Clues: To give assistance to others • Two or more people working together • Don't be too ________ to be ________ • To provide one's attention to someone • The state or fact of being accountable • An efficient verbal or written answer to a query • Who are the people we carry out our services for? • A forward thinking approach when managing problems • ...

Unit 5: Review and Decide on Service Recovery Techniques 2021-08-30

Unit 5: Review and Decide on Service Recovery Techniques crossword puzzle

Across

______ customers are a great asset to the company as they stick to the brand and recommend it to others, increasing revenue.
_____ customer will be the immediate consequence of a service breakdown
Negative feedback about a company can damage its __________
Lack of ________ is the three reasons for low employee morale.
Service breakdown happens because of lack of_________
These can be the appearance and outlook of physical facilities, equipment and personnel
Not giving frontline employees the tools, authority and power to solve customer problems
For high roller customer, we should go the ____ mile to serve them

Down

A __________ customer will tend to complain about a product and service as the product/service failed to deliver on the initial promise.
Two ways to _______ service breakdown: know the path and know the medium
An ______ customer is confused about a product.
All the consequences of service breakdown will eventually led to the loss of ________
Display this behaviour to show that you are on the customer's side
After listening to the customer, service staff should _______ and state that they completely understand what they are going through.
We need to keep our emotions in ______ when dealing with rip-off customers and staying positive at all time.
Employees need ______ to make sure they can deliver the best service and minimise breakdowns

16 Clues: An ______ customer is confused about a product. • Service breakdown happens because of lack of_________ • Negative feedback about a company can damage its __________ • Lack of ________ is the three reasons for low employee morale. • Display this behaviour to show that you are on the customer's side • ...

WOW Crossword Puzzle 2024-02-23

Across

Transaction made on account without sufficient funds
Where money is held
Type of card with approved limit
Praise for a job well done
Customer report of unauthorized transaction
Type of manual transaction on account from the Bank to correct an error
We provide Legendary Customer _______
Financial institution
Use your phone's camera for a _______ deposit
When a transaction is NOT approved
Corporation or LLC

Down

Verifying phone customer with biometrics
Direct account transaction
Messaging service used for communication
Type of loan for a house/building
P2P service for customers
Job advancement OR offer for bonus
Owner of an account
When someone's identity is stolen or there is unauthorized account activity
Type of card connected to the bank account

20 Clues: Corporation or LLC • Where money is held • Owner of an account • Financial institution • P2P service for customers • Direct account transaction • Praise for a job well done • Type of card with approved limit • Type of loan for a house/building • Job advancement OR offer for bonus • When a transaction is NOT approved • We provide Legendary Customer _______ • ...

4 Ps of Marketing 2024-10-07

Across

Tangible Item
The Financial gain after selling product or service
Search online
An organization that produce or sell or service.
The individual buy product or service.
An Intangible product offer to customer.
What you pay for your service or product
Read an Article on

Down

Create an awareness
A tangible item
Online platform
service you get in salon
Kids play with it
Place where you get product or service
Amount you pay for product or service
A process of exchange of product or service.
Machine you get food exchange of money
Place where you buy stuff

18 Clues: Tangible Item • Search online • A tangible item • Online platform • Kids play with it • Read an Article on • Create an awareness • service you get in salon • Place where you buy stuff • Amount you pay for product or service • Place where you get product or service • The individual buy product or service. • Machine you get food exchange of money • An Intangible product offer to customer. • ...

Set 1 2024-02-20

Across

Tool for managing customer relationships in Sales Cloud What software is utilized for maintaining and nurturing customer connections within Sales Cloud?
What platform within Sales Cloud facilitates real-time collaboration among team members?
What function in Sales Cloud enables the creation of personalized proposals?
What provides AI-driven suggestions and guidance for support agents in Service Cloud?
What generates detailed reports on service operations and performance in Service Cloud?
What term refers to potential customers who have not yet made a purchase?
What does Service Cloud capture and analyze in terms of customer preferences and requirements?
What does Service Cloud manage specifically for service-related purposes?

Down

What organizes and presents service offerings and options in Service Cloud?
What does Service Cloud manage in terms of agreements and service-level commitments?
What is the primary goal of using Sales Cloud?
What Service Cloud feature converts customer emails into actionable service cases?
What tool in Sales Cloud helps in predicting future sales trends?
What feature in Sales Cloud allows for tracking potential sales opportunities?
What aspect of sales does Salesforce assist in managing through its product?
What determines priority levels for resolving service cases in Service Cloud?

16 Clues: What is the primary goal of using Sales Cloud? • What tool in Sales Cloud helps in predicting future sales trends? • What term refers to potential customers who have not yet made a purchase? • What does Service Cloud manage specifically for service-related purposes? • What organizes and presents service offerings and options in Service Cloud? • ...

IB Business Unit 4 2023-03-09

Across

The buying and selling of goods and services over the internet.
The process of delivering a product or service to customers.
The process of selling a product or service to customers.
The process of developing new products, services or processes to meet customer needs.
Activities to promote and market a product or service.
The moral principles that guide business decision-making.
The plan of action a company takes to achieve its goals.
Marketing activities that target customers in foreign markets.

Down

The rivalry between companies competing in the same market for the same customers.
The process of dividing a market into smaller groups of customers with similar needs or characteristics.
The process of creating a name, design or symbol that identifies and differentiates a product or service from others.
The way in which a company's product or service is perceived by customers in relation to its competitors.
Customer Relationship Management, the process of managing and analyzing customer interactions and data throughout the customer lifecycle.
The process of planning and allocating financial resources for marketing activities.
The process of gathering information to inform business decision-making.
The process of predicting future sales or market trends.
The degree to which customers are committed to a company's product or service.
A form of marketing communication used to promote a product or service.
The process of setting a price for a product or service.
The selection of specific customer segments that a company wishes to target with its marketing efforts.

20 Clues: Activities to promote and market a product or service. • The process of predicting future sales or market trends. • The process of setting a price for a product or service. • The plan of action a company takes to achieve its goals. • The process of selling a product or service to customers. • The moral principles that guide business decision-making. • ...

Customer Service 2021-10-11

Across

A person esteemed for exceptional talent
To work with another
Gratitude, thankful, recognition
A party or other festive event
An occurrence of some importance

Down

A period of seven successive days
An act of helpful activity
The identification of something positive
To bear or hold up, serve as a foundation
a number of persons forming one
Extending throughout the world

11 Clues: To work with another • An act of helpful activity • Extending throughout the world • A party or other festive event • a number of persons forming one • Gratitude, thankful, recognition • An occurrence of some importance • A period of seven successive days • A person esteemed for exceptional talent • The identification of something positive • ...

Customer service 2023-11-10

Across

What a customer anticipates or hopes to receive from a service.
Help or support provided to a customer.
Treating customers with respect and being courteous.
A customer's faithfulness to a brand or company.

Down

Finding a solution to a customer's problem or concern.
Remaining calm and tolerant, especially in challenging situations.
An expression of dissatisfaction or criticism from a customer.
Information about a customer's experience or satisfaction.
The reply or answer given to a customer's inquiry.
Understanding and sharing the feelings of the customer.
The exchange of information between the customer and the service provider.

11 Clues: Help or support provided to a customer. • A customer's faithfulness to a brand or company. • The reply or answer given to a customer's inquiry. • Treating customers with respect and being courteous. • Finding a solution to a customer's problem or concern. • Understanding and sharing the feelings of the customer. • ...

Customer Service 2020-03-19

Across

to build customer _______ (=desire to use the service again)
to supply whatever the clients _________ (demand, request)
to have a highly p________ week (achieving good results)
to deal with a customer _________ (negative feedback)
to talk to Customer __________ (customer care)

Down

to ________ your customers' needs (meet)
to meet the specific ____________s of your clients (to give them what they need)
to _________ customer's expectations (go beyond)
to e_________ high quality service (to hope to get)
to agree on ___________ times (=time to take the products you ordered to you)
5. It's a c_____ company which wants to make customers happy.

11 Clues: to ________ your customers' needs (meet) • to talk to Customer __________ (customer care) • to _________ customer's expectations (go beyond) • to e_________ high quality service (to hope to get) • to deal with a customer _________ (negative feedback) • to have a highly p________ week (achieving good results) • ...

Customer Service 2023-08-17

Across

What to do when talking to a deaf person
fails to meet the customer expectations
language used for bad customer service
Areas of a business
What to do when talking to a customer
Customers who work for a business
How to speak to a foreign customer

Down

Customers buying a companies products/services
quality and timely customer service
What visually impaired people use to read
consumers complete experience

11 Clues: Areas of a business • consumers complete experience • Customers who work for a business • How to speak to a foreign customer • quality and timely customer service • What to do when talking to a customer • language used for bad customer service • fails to meet the customer expectations • What to do when talking to a deaf person • What visually impaired people use to read • ...

Chapter 5 Crossword 2022-02-07

Across

the federal agency that provides services to small businesses and new entrepreneurs, including counseling, publications, and financial aid
end users of the service, also called the consumer
a tool for organizing important information about a business venture’s competition
a working model used by entrepreneurs to determine what it takes to develop their products or services
things that promote or enhance the value of a product or a service to the customer
association an organization made up of individuals and businesses in a specific industry that works to promote that industry
distinctive aspects, qualities, or characteristics of a product or service
a clear and concise description of a business opportunity; it contains four elements: the product or service, the customer, the benefit, and the distribution
the means of delivering a service or product indirectly to the customer, such as through a wholesaler
a document that describes a new business and a strategy to launch that business

Down

the means by which a product or service is delivered to the customer
people most likely to buy a business’s products and services
a description of how entrepreneurs plan to make money with their business concepts
a declaration of the specific aspirations of a company, the major goals for which it will strive
the means of delivering a service or product directly to the customer, such as via a Web site
distinctive aspects, qualities, or characteristics of a product or service
a brief recounting of the key points contained in a business plan
the process that tests a business concept; it allows the entrepreneur to decide whether a new business concept has potential
a group of businesses with a common interest
the distribution channel through which a product or service flows from the producer to the customer

CRAZY FUN SERVICE CROSSWORD 2022-11-08

CRAZY FUN SERVICE CROSSWORD crossword puzzle

Across

A top marker on a service text message.
Colleagues shape in the banking hall.
When we go above and beyond customers expectations.
Self-service that lets you deposits money.
Establishing an action or solution for a customers query/problem.
Customers may receive this after visiting the branch.
When a customer feels appreciated and respected during their visit.
We will act together and use this to give the best possible service we can.
Self-service that lets you withdraw cash.

Down

When a customer doesn't find it hard to bank with us.
Serving a customer where the transaction is not cash related.
Whether you have used the customers name during a transaction or not
How long a customer is in branch before getting served.
A position where colleagues will serve customers.
A position where majority business customers will do their banking in branch.
When a customer doesn’t have to wait and gets seen right away.
Another top marker on a service text message.

17 Clues: Colleagues shape in the banking hall. • A top marker on a service text message. • Self-service that lets you withdraw cash. • Self-service that lets you deposits money. • Another top marker on a service text message. • A position where colleagues will serve customers. • When we go above and beyond customers expectations. • ...

IB Business Unit 4 2023-03-09

Across

The buying and selling of goods and services over the internet.
The process of delivering a product or service to customers.
The process of selling a product or service to customers.
The process of developing new products, services or processes to meet customer needs.
Activities to promote and market a product or service.
The moral principles that guide business decision-making.
The plan of action a company takes to achieve its goals.
Marketing activities that target customers in foreign markets.

Down

The rivalry between companies competing in the same market for the same customers.
The process of dividing a market into smaller groups of customers with similar needs or characteristics.
The process of creating a name, design or symbol that identifies and differentiates a product or service from others.
The way in which a company's product or service is perceived by customers in relation to its competitors.
Customer Relationship Management, the process of managing and analyzing customer interactions and data throughout the customer lifecycle.
The process of planning and allocating financial resources for marketing activities.
The process of gathering information to inform business decision-making.
The process of predicting future sales or market trends.
The degree to which customers are committed to a company's product or service.
A form of marketing communication used to promote a product or service.
The process of setting a price for a product or service.
The selection of specific customer segments that a company wishes to target with its marketing efforts.

Customer service 2017-01-16

Across

Describes how big or small the product is
A part of the store, that has a special kind of things
The piece of paper you get when bying something
Shows how good the articles are
How much the product costs

Down

Another word for articles
When things are cheaper than usual, they are on ---
What the article is made of
A place with many shops
The place where you pay
The sales assistants offer this, to make sure, that the costumers are well

11 Clues: A place with many shops • The place where you pay • Another word for articles • How much the product costs • What the article is made of • Shows how good the articles are • Describes how big or small the product is • The piece of paper you get when bying something • When things are cheaper than usual, they are on --- • A part of the store, that has a special kind of things • ...

Customer Service 2024-01-14

Across

Yes, this is the tool we all needed
Look similar to the Microsoft one
What a great place we all belong to
a Department
a way get your money back
the amount the was already paid before

Down

The person that all we do is for him/her
How many times you have used this ?
Are you sure it was successfully dispatched ?
Such a great manager
Do you have another way of payment ?

11 Clues: a Department • Such a great manager • a way get your money back • Look similar to the Microsoft one • Yes, this is the tool we all needed • How many times you have used this ? • What a great place we all belong to • Do you have another way of payment ? • the amount the was already paid before • The person that all we do is for him/her • ...

customer service 2024-02-15

Across

the act of delaying
an expression of discontent, regret, pain, resentment, or grief
to charge (a purchaser) too high a price
The group of people who regularly buy from a company
Hiring outside help to do specific tasks

Down

A document which shows how much a customer has to pay
Proof that a delivery has been made
a quantity of goods or items purchased or sold
to give back or restore, repay
Place where people answer and make phone calls to help customers
a person who purchases goods or services from another;

11 Clues: the act of delaying • to give back or restore, repay • Proof that a delivery has been made • to charge (a purchaser) too high a price • Hiring outside help to do specific tasks • a quantity of goods or items purchased or sold • The group of people who regularly buy from a company • A document which shows how much a customer has to pay • ...

Customer Service 2024-03-10

Across

Maintaining a professional demeanor in challenging situations
SOLVING Finding solutions that address a customer's concerns
Acknowledging a customer's frustration and showing empathy
The focus of every customer service interaction
STATEMENTS Phrases like "I understand" or "I apologize"
SATISFACTION SURVEY A valuable tool for gathering customer feedback

Down

EXPECTATIONS Small gestures that go beyond the expected
COMMUNICATION Speaking clearly and professionally, but with a friendly tone
KNOWLEDGE In-depth knowledge of products or services
LISTENING Listening attentively to understand a customer's needs
Working collaboratively to find solutions
A sincere apology can go a long way in de-escalating a situation

12 Clues: Working collaboratively to find solutions • The focus of every customer service interaction • KNOWLEDGE In-depth knowledge of products or services • EXPECTATIONS Small gestures that go beyond the expected • STATEMENTS Phrases like "I understand" or "I apologize" • Acknowledging a customer's frustration and showing empathy • ...

Customer Service 2024-03-15

Across

the name of the state child support system
the name of the phone system
taking an AP's taxes
past due support
What do you do when you have an irate customer?

Down

where documents are scanned/located
combining two files into one
being legally declared the father of a child
the system where all court orders are housed
Paying child support from your bank account
freezing and seizing someone's bank account

11 Clues: past due support • taking an AP's taxes • combining two files into one • the name of the phone system • where documents are scanned/located • the name of the state child support system • Paying child support from your bank account • freezing and seizing someone's bank account • being legally declared the father of a child • the system where all court orders are housed • ...

Customer Service 2023-08-17

Across

What to do when talking to a deaf person
fails to meet the customer expectations
language used for bad customer service
Areas of a business
What to do when talking to a customer
Customers who work for a business
How to speak to a foreign customer

Down

Customers buying a companies products/services
quality and timely customer service
What visually impaired people use to read
consumers complete experience

CRM Crossword Puzzle. 2024-11-29

Across

: A measure of how actively customers interact with a brand.
: The act of keeping customers loyal over time.
: Adapting products or services to meet individual needs.
: A measure of how well customer needs are met.
: The total worth of a customer to a company over time.
: Re-engaging customers who have interacted with the brand before.
: Encouraging customers to purchase a more expensive product.
: The use of data to uncover patterns and insights in CRM.
: Exceeding customer expectations to create positive experiences.
: Dividing customers into groups based on similar characteristics.
: Customers actively promoting a brand to others.
: Any interaction a customer has with a brand.
: Customer responses to a product or service.
: A metric for gauging customer loyalty and satisfaction.

Down

: Tracking and analyzing customer interactions.
: A detailed representation of a customer's interaction process.
: A long-term approach to building customer connections.
: Groups of customers interacting with a brand and each other.
: The act of gaining new customers.
: Tailoring services or communication to individual preferences.
: The process of introducing new customers to a product or service.
: Customer interaction and involvement with a brand.
: The perceived benefit a customer gets from a product or service.
: A scheme that encourages repeat purchases through rewards.
: Seamless customer experience across multiple channels.
: A program that rewards customers for repeat purchases.
: A deep understanding of customer behavior and preferences.
: The loss of customers over time.
: Software used to manage customer relationships and interactions.
: Information collected about customers for analysis.

30 Clues: : The loss of customers over time. • : The act of gaining new customers. • : Customer responses to a product or service. • : Any interaction a customer has with a brand. • : Tracking and analyzing customer interactions. • : The act of keeping customers loyal over time. • : A measure of how well customer needs are met. • : Customers actively promoting a brand to others. • ...

CRAZY FUN SERVICE CROSSWORD 2022-11-09

Across

Colleagues shape in the banking hall.
Self-service that lets you withdraw cash.
When a customer doesn’t have to wait and gets seen right away.
A top marker on a service text message.
Establishing an action or solution for a customers query/problem.
We will act together and use this to give the best possible service we can.
When a customer doesn't find it hard to bank with us.
Customers may receive this after visiting the branch.

Down

How long a customer is in branch before getting served.
A position where majority business customers will do their banking in branch.
Another top marker on a service text message.
When a customer feels appreciated and respected during their visit.
When we go above and beyond customers expectations.
Whether you have used the customers name during a transaction or not
Self-service that lets you deposits money.
A position where colleagues will serve customers.
Serving a customer where the transaction is not cash related.

Marketing 2024-03-18

Across

a group of specific questions asked
the level of sales against time on market
primary information
telling customers about the good/service
low sales so minimum to no profits mad3e

Down

the good or service
quick increase in sales, profit levels growing rapidly
the range of goods/services a business offers
the amount a customer pays
secondary information
where a customer can purchase the good/service
finding out what a customer wants
persuading the customer to buy
a recognisable established good/service

14 Clues: the good or service • primary information • secondary information • the amount a customer pays • persuading the customer to buy • finding out what a customer wants • a group of specific questions asked • a recognisable established good/service • telling customers about the good/service • low sales so minimum to no profits mad3e • the level of sales against time on market • ...

CX Crossword 2012-05-16

Across

"We never forget who we're working for"
After the proposal but before the marriage.
"Have it your way"
Famously, Ms. Franklin couldn't get any.
Kevin Smith's 1994 account of 2 customer service amateurs.
Disney employees.
What a customer never wants to hear.
A nearly passive detractor.
"Powered by service"

Down

Cheerleader.
A cotton garment that never lets you down?
The beginning and end of good customer service.
Charles Dickens' were great.
Can be found served in pie.
Operate with good intentions.
A popular measure of customer satisfaction.
A popular measure of customer satisfaction.

17 Clues: Cheerleader. • Disney employees. • "Have it your way" • "Powered by service" • Can be found served in pie. • A nearly passive detractor. • Charles Dickens' were great. • Operate with good intentions. • What a customer never wants to hear. • "We never forget who we're working for" • Famously, Ms. Franklin couldn't get any. • A cotton garment that never lets you down? • ...

I love my customer crossword 2016-05-23

I love my customer crossword crossword puzzle

Across

When was the last I love My customer campaign? (5)
If Allianz can't resolve a complaint who is the customer entitled to contact? (9)
Who is the Claims Strategy and Customer Experience Manager in Allianz? (3-9)
In January of this year the ABI and BIBA launched a joint code of good practice to help insurers and brokers protect what kind of customers? (10)
The complaints ---------- is responsible for the Claims Division complaints best practice process and is the GHO point of contact for escalated customer (10)
The customer -------- is what a customer undertakes from FNOL through to settlement (7)
The Genesis End to End programme has been launched in Claims to enable what system to be used across the end to end claim journey? (11)
In its simplest form, what is CSAT expressed as? (10)
What is the customer service module in EiC also known as? (4) Down

Down

At the Institute of Customer Service’s UK customer satisfaction awards last week who won best customer service co-creation/collaboration? (5)
What visual aid was created so that claims employees could better understand what Allianz key objectives and plans for the future are? (6-3-7)
What team help CHC employees and other business partners continuously move toward an improved level of performance, lower leakage and high process adherence? (7)
According to The Institute of Customer Service who is the finance company with the best customer service? (5-6)
What is the colour of the Sanguine personality type? (6)
NPS is the key tool Allianz uses to measure customer ----------- (7)
What does the E in AES stand for? (10)
What survey allows levels of satisfaction during the lifecycle of a claim to be tracked? (4)
In the last I love my customer campaign, what colour did people dress in for the dress down day? (3)
What does like the last E in EASE stand for? (7)

19 Clues: What does the E in AES stand for? (10) • What does like the last E in EASE stand for? (7) • When was the last I love My customer campaign? (5) • In its simplest form, what is CSAT expressed as? (10) • What is the colour of the Sanguine personality type? (6) • What is the customer service module in EiC also known as? (4) Down • ...

Unit 4 2024-05-07

Across

is the positive feeling customers have about a business that meets their needs.
a convenience service that a motel might provide its guest to expedite the morning departure process
what hotels do to make sure all customers have quality service
is the total customer experience with that business.
encounter An interaction between a customer and a staff member is called service encounter.
is a type of behavior that a employee has to establish positive relationships with hotel guests?
a customer who purchases products or services from a hospitality business.
is a type of behavior that a employee has to establish positive relationships with hotel guests?
is also called heart of the house. In a restaurant the back of the house includes the kitchen and receiving and storage areas and offices.
are employees whose main function is to interact with customers.
What is an important aspect of handling a hotel guest’s complaint?
is service that meets or exceeds customer expectations.

Down

is an employee who can anticipate customer needs.
is the area in the hospitality business that guest usually see,
is the ability to put yourself in someone else's shoes and know how that person feels.
is providing the same good service and products to customers each and every time they come to your business.
is an activity that is done for another person.
what need is fulfilled by by using a secure electronic room key system throughout the facility
a written plan designed to help staff members provide quality customer service.
Is a time when customers experience makes a bigger impact on customer satisfaction that at other times.
Is the informal conversation people have about their experiences with a business.
are employees whose work rarely involves interacting with customers.

22 Clues: is an activity that is done for another person. • is an employee who can anticipate customer needs. • is the total customer experience with that business. • is service that meets or exceeds customer expectations. • what hotels do to make sure all customers have quality service • is the area in the hospitality business that guest usually see, • ...

DPCSC 2015-02-02

Across

Kreuzworträtsel
Handy
AKTIV
Riechorgan
Thomas
Formel 1
Average Handling Time
QM
Deutsche Post Customer Service Center
Schoenes hellblaues Wasser
GoseKrueger

Down

ClausHenning
Waelder
TL MeinPaket.de
Telefonanlage
Jessika
Customer Service Center
Winter
Jürgen
Dalsey Hillblom Lynn
Drucker
TL
Michael Moelck
Vanessa
TR
Beamte

26 Clues: TL • QM • TR • Handy • AKTIV • Winter • Jürgen • Thomas • Beamte • Waelder • Jessika • Drucker • Vanessa • Formel 1 • Riechorgan • GoseKrueger • ClausHenning • Telefonanlage • Michael Moelck • TL MeinPaket.de • Kreuzworträtsel • Dalsey Hillblom Lynn • Average Handling Time • Customer Service Center • Schoenes hellblaues Wasser • Deutsche Post Customer Service Center

Customer Management crossword - Double Sixer - Co stores of Bangalore as Bench mark stores 2018-10-16

Customer Management crossword - Double Sixer - Co stores of Bangalore as Bench mark stores crossword puzzle

Across

How we want our customers to feel as a result of our service
Titan's mission is to ensure every customer leaves the store with a _________
Be concerned about the customer
_______ knowledge is the key to be able to given better
What the customer want from us when there is a problem
To give customers more than what they expect and is also the 7th I after the 6 I's
Taking this will help us improve ourselves
You need to ask these to find out what the customers want
Assistance or support to customers
The people we are here to serve
Try to give customers more than one option to ________ from
Disregard a customer deliberately
Vision at Titan is to Deliver unbelievable customer service to create more ________

Down

A complaining customer expects a ________ hearing
audit An audit which shows how good our store is across parameters
Service is about the way we ________ our customers
It is not Sympathy but shows we understand
You create moment of _________ to post a story on Smile app
This is important for you to look good
Exchange information
The opposite of rigid
You do this with your ears to find out what customers want
You need to _________ with the customer to build relationship
To meet customer needs or wants
A customer who likes immediate action won't like this
We must aim to get customer right __________ time

26 Clues: Exchange information • The opposite of rigid • Be concerned about the customer • The people we are here to serve • To meet customer needs or wants • Disregard a customer deliberately • Assistance or support to customers • This is important for you to look good • It is not Sympathy but shows we understand • Taking this will help us improve ourselves • ...

Customer Service 2023-09-26

Across

Operations manager
Edmonton Landmark
Edmonton District
Animal
Oilers

Down

Neighbour City
Beach
City council
Sports team
Mountains
Golf

11 Clues: Golf • Beach • Animal • Oilers • Mountains • Sports team • City council • Neighbour City • Edmonton Landmark • Edmonton District • Operations manager

Customer Service 2024-03-02

Across

Manner of conducting One's self
Tender feeling
Giving or exchanging information
_____ persistence
_____ Illness is an emotional Disorder

Down

Providing your caller with encouragement
Mental Outlook
A place of residency or activity
Callers may display a variety of them
Our ability to feel and reflect on what the caller is feeling
_____ listening

11 Clues: Mental Outlook • Tender feeling • _____ listening • _____ persistence • Manner of conducting One's self • A place of residency or activity • Giving or exchanging information • Callers may display a variety of them • _____ Illness is an emotional Disorder • Providing your caller with encouragement • Our ability to feel and reflect on what the caller is feeling

Customer service 2014-04-24

Across

If customers return to the business to buy again, they are R_____ customers.
Staff need to have a high level of this so that they can answer customer's questions.
Customers want this so the business and its products are easy to use.
Customers would expect this of the business's products as part of the service they receive.
High levels of customer service are likely to lead to higher levels of this from customers.

Down

A high number of these suggests customer service is not as good as it should be.
If customers are treated better than they expected, their expectations will have been E________
Customer E_________ are how the customer expects to be treated by a business.
This needs to be high, so that customers get their product or service as soon as they need it.
Three words (W.O.M)If a business offers good customer service, people recommend them to friends.
If orders are this, then the customer gets what they want.

11 Clues: If orders are this, then the customer gets what they want. • Customers want this so the business and its products are easy to use. • If customers return to the business to buy again, they are R_____ customers. • Customer E_________ are how the customer expects to be treated by a business. • ...

Customer Service 2025-01-26

Across

Read details back to customers to be______ you’ve got them right
Customers appreciate it when you go ______ and beyond to help them
Always try your ____ to solve customer problems
Keep a _____ in your voice
Being a good ______ is an important aspect of communicating with customers

Down

Put yourself in the customer’s _______
Having _______ for customers shows you care
Don’t be distracted–stay ______ on your customer
Co-workers and customers both deserve your _______
Stressed at work? Take a few deep______
_______ impressions are important. Be polite to customers no matter what

11 Clues: Keep a _____ in your voice • Put yourself in the customer’s _______ • Stressed at work? Take a few deep______ • Having _______ for customers shows you care • Co-workers and customers both deserve your _______ • Always try your ____ to solve customer problems • Don’t be distracted–stay ______ on your customer • ...

Customer Service 2024-01-03

Across

Interaction between a customer and a staff member
There are eleven of these
Services that meets or exceeds customer expectations
Informal conversation people have about their experiences with a business
Someone who purchases products
A written plan designed to help staff members provide quality customer service

Down

Same service every time
The total customer experience with a hospitality business
Customer who purchases products or services from a hospitality business
Employee who can anticipate customer needs
The positive feeling customers have about a business that meets their needs

11 Clues: Same service every time • There are eleven of these • Someone who purchases products • Employee who can anticipate customer needs • Interaction between a customer and a staff member • Services that meets or exceeds customer expectations • The total customer experience with a hospitality business • Customer who purchases products or services from a hospitality business • ...

Introduction to Customer Service 2019-09-22

Introduction to Customer Service crossword puzzle

Across

Human needs take as they are shaped by culture and individual personality.
Support by buying power and it is not possible that each human get the desire things in the world.
The contented customers are more likely to spend more money at your establishment.
Poor customer service will give restaurants, hotels and other tourism and hospitality businesses a bad _____.
Customer service is anything we do for customer that enhances the customer ____.
People and companies want to use their financial resources as efficiently as possible.
Saying “thank you”; informational newsletters, special discounts, courtesy, name recognition and others.

Down

Showing customer that you care is one of the example of ____.
Basic requirements of human being such as food, cloths and shelter.
Customers want the products that they purchase to be durable and functional until customers decide to replace them.
____ customers lead to increased compliance and improved information exchange.
Customers expect the ___ that they think is appropriate for the level of purchase that they are making.
Part of a hotel or restaurant's star ____ is customer service.
Good customer service leads to satisfied or delighted customers, which generates customer loyalty and thus increased ___.
If customers enjoy their visit they will tell their friends and family and your business can begin to boom.
Customers need ___ when a problem or question arises.
Customers who are treated with respect and feel important will return.

17 Clues: Customers need ___ when a problem or question arises. • Showing customer that you care is one of the example of ____. • Part of a hotel or restaurant's star ____ is customer service. • Basic requirements of human being such as food, cloths and shelter. • Customers who are treated with respect and feel important will return. • ...

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