customer service Crossword Puzzles
CRM CROSSWORD PUZZLE 2021-05-13
Across
- search for mass information
- rtg.locate specific casino account
- customer service menu bar headings
- updates from sups & seniors
- 1st view seen in CRM
- Crm queues allows for access to this
- Shift report is used to view this from daily shift
- open cases & tickets
- survey results
- perform simple searches
- Main tool used under marketing
- Leave follow comment
Down
- all active cases
- CRM
- Shows recently viewed pages
- emails previously started & saved
- you can hover over a case to
- format used to display interactions
- seen from customer service menu bar
- Customer I
20 Clues: CRM • Customer I • survey results • all active cases • 1st view seen in CRM • open cases & tickets • Leave follow comment • perform simple searches • search for mass information • Shows recently viewed pages • updates from sups & seniors • you can hover over a case to • Main tool used under marketing • emails previously started & saved • rtg.locate specific casino account • ...
Our Values & You 2023-06-16
Across
- Project Assistant
- We will support creativity and innovation. We are willing to take risks in developing and launching new ideas.
- We will support open communication among all employees, customers and other people who work with us.
- We will focus on the customer. We must work together to give excellent service and customer satisfaction.
- We are committed to the continuing education, well-being, and personal growth of all employees.
- We will work to understand and exceed our customers' expectations. Our goal is to do the right thing the first time.
- We will meet all our responsibilities in an honest and ethical manner. We all follow all laws, rules, and regulations.
- Claims Operations Director
- Customer Operations Supervisor (10 Employees)
Down
- Customer Service Supervisor (19 Employees)
- We will understand and take responsibility for our actions.
- Customer Service Supervisor (25 Employees)
- The act of complying with federal, state, or local laws and regulations.
- Change Order Manager
- Operations Manager
- Customer Operations Supervisor (16 employees)
- Customer Operations Supervisor (11 Employees)
17 Clues: Project Assistant • Operations Manager • Change Order Manager • Claims Operations Director • Customer Service Supervisor (19 Employees) • Customer Service Supervisor (25 Employees) • Customer Operations Supervisor (16 employees) • Customer Operations Supervisor (11 Employees) • Customer Operations Supervisor (10 Employees) • ...
Customer Service and Customer Experience 2017-05-18
Across
- An ...capacity or skill is sth. you are born with.
- "The ...of the matter" is the most important part of a problem or issue.
- A negative feeling of too much responsibiity for sth.
- A synonym for bad: ....customer service.
- "To pass the ..." is to avoid responsibility for sth.
- "In the ... of the blind,."
- Ph.V. To...down is to reduce sth.
- Feeling uncomfortable, disturbed
- Ph.V. To take...is to start being in charge of sth.
Down
- Confused
- Feeling resentful about sth.
- "A ... of the trade"
- "To go the extra ..." is to make an effort.
- A sum of money given back to a customer
- "It's ... to you"
- Ph.V To ...so. round is to convince so.
- A sympathetic and understadning relationship.
- You feel you have been... off when you believe you've paid too much for sth.
- Ph.V. Reject sth.
- "Please hang on; I'll put you on...."
- "It's the last ...that broke the camel's back."
21 Clues: Confused • "It's ... to you" • Ph.V. Reject sth. • "A ... of the trade" • "In the ... of the blind,." • Feeling resentful about sth. • Feeling uncomfortable, disturbed • Ph.V. To...down is to reduce sth. • "Please hang on; I'll put you on...." • A sum of money given back to a customer • Ph.V To ...so. round is to convince so. • A synonym for bad: ....customer service. • ...
Customer Service and Customer Experience 2017-09-22
Across
- So. who provides products for a company or store.
- A device used for fastening clothes, bags, etc.
- A synonym for "fired".
- To last longer than expected.
- Not cooperative.
- A piece of paper you are given after you buy sth.
- To be ...off is to feel so. took advantage of you and made you pay extra.
- ...with, to support someone's attitude or opinion.
- The plural form of "mouse".
Down
- Ph.v, to tolerate
- A synonym for "focused".
- To invent, create or implement sth. for the first time, usually a word or phrase.
- A synonym for "quickly"
- Ph.v, to leave a place
- A synonym for "confused"
- Ph.v , to appear swh. unexpectedy.
- Damaged or not working properly.
- ...and services
- Miserable, poor quality.
- That was the last ...!
- A synonym for "buy"
21 Clues: ...and services • Not cooperative. • Ph.v, to tolerate • A synonym for "buy" • Ph.v, to leave a place • A synonym for "fired". • That was the last ...! • A synonym for "quickly" • A synonym for "focused". • A synonym for "confused" • Miserable, poor quality. • The plural form of "mouse". • To last longer than expected. • Damaged or not working properly. • Ph.v , to appear swh. unexpectedy. • ...
Customer Service Week 2020-09-15
Across
- _______ Center
- Virtual meeting
- Always on Thursdays
- A great restaurant on campus.
- When someone advises of a reaction to a medicine.
- When you ask questions to further understand the situation.
- Popular in 200
- Acronym for healthcare provider
Down
- Amplity Values
- You take ___________ on a call when you advise that you will assist someone.
- _______ Pharmaceuticals
- CRM
- System we use to file reports
- Meeting room
- ______ Health
- Enjoying lots of food
- What you show to make sure someone understands that you care.
- Where we wish Customer Service Week could be!
18 Clues: CRM • Meeting room • ______ Health • Amplity Values • _______ Center • Popular in 200 • Virtual meeting • Always on Thursdays • Enjoying lots of food • _______ Pharmaceuticals • System we use to file reports • A great restaurant on campus. • Acronym for healthcare provider • Where we wish Customer Service Week could be! • When someone advises of a reaction to a medicine. • ...
Superior Customer Service 2024-03-15
Across
- purchase items which seem correct at a specific time
- May sometimes be unreasonable
- have no specific need, are just experiencing the interaction
- if employees are satisfied they will be more likely to satisfy customers
- make purchase decisions based on item markdowns
- involvement a business takes to please its customers
- The Three Letters of Power
- marketing partner which promotes or sells your product for a commission
- opportunity to provide customer service
Down
- six essential steps needed in order to provide superior customer service
- rules governing polite behavior which should be used in public
- idea concerning what will happen in the future
- purchasing of items by a customer
- receiving more than expected, solving complaints
- a reason offered by the store to encourage customers to return
- shopping at a certain store for specific items as long as they are satisfied
- offers extended _____, sample products
- Customer Complaints Should be dealt with quickly and
18 Clues: The Three Letters of Power • May sometimes be unreasonable • purchasing of items by a customer • offers extended _____, sample products • opportunity to provide customer service • idea concerning what will happen in the future • make purchase decisions based on item markdowns • receiving more than expected, solving complaints • ...
Customer Service Week 2024-10-07
Across
- Coworkers and patients both deserve your _______.
- A positive one of these goes a long way.
- Stressed at Work? Take a few deep
- Read details back to patients to be______ you’ve got them right.
- Employees must __________ with patients clearly and respectfully.
- Having _______ for patients shows you care. (Hint: Rhymes with sympathy.)
- Good customer service requires employees to ________ during stressful situations.
- Always try your ____ to solve patient's problems.
Down
- When providing customer service, employees must first ___________the patient's needs.
- Don’t be distracted–stay ______ on your patient.
- When answering the phone, employees should ________them in a friendly and polite manner.
- Being a good ______ is an important aspect of communicating with patients.
- Employees must ________ all patients with respect.
- Keep a _____ in your voice.
- Good customer service requires employees to help ____________ patient's problems efficiently and correctly.
- This is often played when patients are on hold
- Customers appreciate it when you go ______ and beyond to help them.
- We’re proud to have you on our customer service _______!
18 Clues: Keep a _____ in your voice. • Stressed at Work? Take a few deep • A positive one of these goes a long way. • This is often played when patients are on hold • Don’t be distracted–stay ______ on your patient. • Coworkers and patients both deserve your _______. • Always try your ____ to solve patient's problems. • Employees must ________ all patients with respect. • ...
Customer Service Week 2012-09-25
Across
- to confront or defy boldly
- a shout of approval or Italian for brave
- to go beyond expectiations
- to honor by festivities or deviation from routing
- devoted to a specific purpose
- an expression of gratitude
- to accomplish forward motion
- a new idea, method, or device
- the act of acquiring skill, knowledge,and experience
- to influence or encourage
Down
- a group of people working togther for a mutual goal
- uncommon or extraordinary
- exchange of information between individuals
- bonds made in the customer service department
- process of entering computer system
- contribution to the welfare of others
- special notice or attention
- state of mind
18 Clues: state of mind • uncommon or extraordinary • to influence or encourage • to confront or defy boldly • to go beyond expectiations • an expression of gratitude • special notice or attention • to accomplish forward motion • devoted to a specific purpose • a new idea, method, or device • process of entering computer system • contribution to the welfare of others • ...
Superior Customer Service 2023-09-26
Across
- we show them we want them there
- written down
- right now
- pay right now
- pay at later date
- meaningful, not fake
- contacting customer after sale to see how it is
Down
- saying hello
- see what they need
- building or creating
- greatest asset
- stop
- give false information
- no charge
- problem or issue
- money taken off price
- make customer happy
- change over time
18 Clues: stop • right now • no charge • saying hello • written down • pay right now • greatest asset • problem or issue • change over time • pay at later date • see what they need • make customer happy • building or creating • meaningful, not fake • money taken off price • give false information • we show them we want them there • contacting customer after sale to see how it is
CRM 2024-11-29
Across
- : A measure of how well customer needs are met.
- : The act of keeping customers loyal over time.
- : Information collected about customers for analysis.
- : Software used to manage customer relationships and interactions.
- : A deep understanding of customer behavior and preferences.
- : The perceived benefit a customer gets from a product or service.
- : A detailed representation of a customer's interaction process.
- : Exceeding customer expectations to create positive experiences.
- : Dividing customers into groups based on similar characteristics.
Down
- : Customer interaction and involvement with a brand.
- : The act of gaining new customers.
- : Any interaction a customer has with a brand.
- : Tailoring services or communication to individual preferences.
- : Tracking and analyzing customer interactions.
- : Customer responses to a product or service.
- : The use of data to uncover patterns and insights in CRM.
- : Groups of customers interacting with a brand and each other.
- : A program that rewards customers for repeat purchases.
- : A long-term approach to building customer connections.
- : Encouraging customers to purchase a more expensive product.
20 Clues: : The act of gaining new customers. • : Customer responses to a product or service. • : Any interaction a customer has with a brand. • : A measure of how well customer needs are met. • : Tracking and analyzing customer interactions. • : The act of keeping customers loyal over time. • : Customer interaction and involvement with a brand. • ...
SSS Seattle CRT 2021-10-05
Across
- just do them when waiting for a call
- Customer _____ Team
- _______ customer service is our job
- wear this when talking to your customer
- for missed pick up email using this
Down
- our first SSS customer was _______
- Always have an attitude of _______
- there is only one boss
- always provide the best
- do this when package is AAU
- always give this away
- customer service is about _____
- before the call be ________
- if there is no ____ it was never done
14 Clues: Customer _____ Team • always give this away • there is only one boss • always provide the best • do this when package is AAU • before the call be ________ • customer service is about _____ • our first SSS customer was _______ • Always have an attitude of _______ • _______ customer service is our job • for missed pick up email using this • just do them when waiting for a call • ...
CRM 2024-11-29
Across
- : A measure of how well customer needs are met.
- : The act of keeping customers loyal over time.
- : Information collected about customers for analysis.
- : Software used to manage customer relationships and interactions.
- : A deep understanding of customer behavior and preferences.
- : The perceived benefit a customer gets from a product or service.
- : A detailed representation of a customer's interaction process.
- : Exceeding customer expectations to create positive experiences.
- : Dividing customers into groups based on similar characteristics.
Down
- : Customer interaction and involvement with a brand.
- : The act of gaining new customers.
- : Any interaction a customer has with a brand.
- : Tailoring services or communication to individual preferences.
- : Tracking and analyzing customer interactions.
- : Customer responses to a product or service.
- : The use of data to uncover patterns and insights in CRM.
- : Groups of customers interacting with a brand and each other.
- : A program that rewards customers for repeat purchases.
- : A long-term approach to building customer connections.
- : Encouraging customers to purchase a more expensive product.
20 Clues: : The act of gaining new customers. • : Customer responses to a product or service. • : Any interaction a customer has with a brand. • : A measure of how well customer needs are met. • : Tracking and analyzing customer interactions. • : The act of keeping customers loyal over time. • : Customer interaction and involvement with a brand. • ...
Bank 2022-04-12
Customer Service 2 2022-12-07
Across
- A contractor is considered a ______.
- Something you do when you can't come to work.
- Claim checks cannot be negotiated without ___ endorsement.
- How many business days for an approval on a stoplight?
- A ___ is needed on file for a special request.
- What is used to create a claim?
- Successor in _____.
- The ____ for the new check or draw to be processed is four business days.
- ___should be offered on all calls.
Down
- Two documents are needed on file for a _______.
- An _____ issues a claim check to pay for repairs to a customer's home.
- What is used to show the different claim classifications.
- To request a _____ would need to be submitted.
- How many days to process a payoff?
- What tool is used to assist with questions you may have?
- If a customer want know the amount left in the RE you will need to look in the Claim ______.
- _____ is a specialty cause of loss.
- The _____ zip code is 45505.
18 Clues: Successor in _____. • The _____ zip code is 45505. • What is used to create a claim? • How many days to process a payoff? • ___should be offered on all calls. • _____ is a specialty cause of loss. • A contractor is considered a ______. • Something you do when you can't come to work. • To request a _____ would need to be submitted. • ...
Customer Service Words 2022-05-03
Across
- words at the top of a list
- a place for weddings, meetings, or games
- Point of Sale system / machine to pay
- money given to a worker as a gift
- ___ the street = same street but more distance away
- the person who takes your money at a store
- information about something
- to say please and thank you
- __ the corner = the place two roads meet
Down
- service help a person gets when they are at a shop
- a person who helps you at a restaurant
- something you like to listen to or watch or do for fun
- the other side; the other way
- money
- someone who buys things at a store
- like
- __ front of = you see something when you look forward
- ___ the street = the other side of the road
- a sentence in a log book
19 Clues: like • money • a sentence in a log book • words at the top of a list • information about something • to say please and thank you • the other side; the other way • money given to a worker as a gift • someone who buys things at a store • Point of Sale system / machine to pay • a person who helps you at a restaurant • a place for weddings, meetings, or games • ...
Service Recovery #1 - Customer Service 2019-06-12
Across
- We need to have a positive ________________ when assisting our customers
- Two or more people working together
- The overall outcome of the interactions between our customers and our organisation
- An efficient verbal or written answer to a query
- the way we should conduct ourselves in all business transactions
- An act of simply receiving or transferring information
- Don't be too ________ to be ________
- Being consistent and following through will make us appear ________________ to our customers
- A type of communication that can often be referred back to
- Who are the people we carry out our services for?
- To provide one's attention to someone
- What I need to check and use when completing written communication
- To give assistance to others
Down
- A forward thinking approach when managing problems
- The act of paying close attention to something or someone
- Retained information about a particular product, process or service
- Constructive and optimistic attitude towards customer enquiries
- A willingness to help others and desire for others to do well
- A type of communication that requires talking to our customers
- The state or fact of being accountable
- To express the how and why of our work processes, we need to be ______________________ in the way we communicate with our customers
- The capacity to accept or tolerate delay, problems, or suffering without becoming annoyed or anxious
- The type of score we would love to see on all of our customer feedback surveys
- The original project team that initiated our NPS feedback surveys in CSP
- The department's scoring system to measure customer satisfaction
25 Clues: To give assistance to others • Two or more people working together • Don't be too ________ to be ________ • To provide one's attention to someone • The state or fact of being accountable • An efficient verbal or written answer to a query • Who are the people we carry out our services for? • A forward thinking approach when managing problems • ...
Unit 5: Review and Decide on Service Recovery Techniques 2021-08-30
Across
- ______ customers are a great asset to the company as they stick to the brand and recommend it to others, increasing revenue.
- _____ customer will be the immediate consequence of a service breakdown
- Negative feedback about a company can damage its __________
- Lack of ________ is the three reasons for low employee morale.
- Service breakdown happens because of lack of_________
- These can be the appearance and outlook of physical facilities, equipment and personnel
- Not giving frontline employees the tools, authority and power to solve customer problems
- For high roller customer, we should go the ____ mile to serve them
Down
- A __________ customer will tend to complain about a product and service as the product/service failed to deliver on the initial promise.
- Two ways to _______ service breakdown: know the path and know the medium
- An ______ customer is confused about a product.
- All the consequences of service breakdown will eventually led to the loss of ________
- Display this behaviour to show that you are on the customer's side
- After listening to the customer, service staff should _______ and state that they completely understand what they are going through.
- We need to keep our emotions in ______ when dealing with rip-off customers and staying positive at all time.
- Employees need ______ to make sure they can deliver the best service and minimise breakdowns
16 Clues: An ______ customer is confused about a product. • Service breakdown happens because of lack of_________ • Negative feedback about a company can damage its __________ • Lack of ________ is the three reasons for low employee morale. • Display this behaviour to show that you are on the customer's side • ...
Set 1 2024-02-20
Across
- Tool for managing customer relationships in Sales Cloud What software is utilized for maintaining and nurturing customer connections within Sales Cloud?
- What platform within Sales Cloud facilitates real-time collaboration among team members?
- What function in Sales Cloud enables the creation of personalized proposals?
- What provides AI-driven suggestions and guidance for support agents in Service Cloud?
- What generates detailed reports on service operations and performance in Service Cloud?
- What term refers to potential customers who have not yet made a purchase?
- What does Service Cloud capture and analyze in terms of customer preferences and requirements?
- What does Service Cloud manage specifically for service-related purposes?
Down
- What organizes and presents service offerings and options in Service Cloud?
- What does Service Cloud manage in terms of agreements and service-level commitments?
- What is the primary goal of using Sales Cloud?
- What Service Cloud feature converts customer emails into actionable service cases?
- What tool in Sales Cloud helps in predicting future sales trends?
- What feature in Sales Cloud allows for tracking potential sales opportunities?
- What aspect of sales does Salesforce assist in managing through its product?
- What determines priority levels for resolving service cases in Service Cloud?
16 Clues: What is the primary goal of using Sales Cloud? • What tool in Sales Cloud helps in predicting future sales trends? • What term refers to potential customers who have not yet made a purchase? • What does Service Cloud manage specifically for service-related purposes? • What organizes and presents service offerings and options in Service Cloud? • ...
4 Ps of Marketing 2024-10-07
Across
- Tangible Item
- The Financial gain after selling product or service
- Search online
- An organization that produce or sell or service.
- The individual buy product or service.
- An Intangible product offer to customer.
- What you pay for your service or product
- Read an Article on
Down
- Create an awareness
- A tangible item
- Online platform
- service you get in salon
- Kids play with it
- Place where you get product or service
- Amount you pay for product or service
- A process of exchange of product or service.
- Machine you get food exchange of money
- Place where you buy stuff
18 Clues: Tangible Item • Search online • A tangible item • Online platform • Kids play with it • Read an Article on • Create an awareness • service you get in salon • Place where you buy stuff • Amount you pay for product or service • Place where you get product or service • The individual buy product or service. • Machine you get food exchange of money • An Intangible product offer to customer. • ...
IB Business Unit 4 2023-03-09
Across
- The buying and selling of goods and services over the internet.
- The process of delivering a product or service to customers.
- The process of selling a product or service to customers.
- The process of developing new products, services or processes to meet customer needs.
- Activities to promote and market a product or service.
- The moral principles that guide business decision-making.
- The plan of action a company takes to achieve its goals.
- Marketing activities that target customers in foreign markets.
Down
- The rivalry between companies competing in the same market for the same customers.
- The process of dividing a market into smaller groups of customers with similar needs or characteristics.
- The process of creating a name, design or symbol that identifies and differentiates a product or service from others.
- The way in which a company's product or service is perceived by customers in relation to its competitors.
- Customer Relationship Management, the process of managing and analyzing customer interactions and data throughout the customer lifecycle.
- The process of planning and allocating financial resources for marketing activities.
- The process of gathering information to inform business decision-making.
- The process of predicting future sales or market trends.
- The degree to which customers are committed to a company's product or service.
- A form of marketing communication used to promote a product or service.
- The process of setting a price for a product or service.
- The selection of specific customer segments that a company wishes to target with its marketing efforts.
20 Clues: Activities to promote and market a product or service. • The process of predicting future sales or market trends. • The process of setting a price for a product or service. • The plan of action a company takes to achieve its goals. • The process of selling a product or service to customers. • The moral principles that guide business decision-making. • ...
Customer Service 2021-10-11
Across
- A person esteemed for exceptional talent
- To work with another
- Gratitude, thankful, recognition
- A party or other festive event
- An occurrence of some importance
Down
- A period of seven successive days
- An act of helpful activity
- The identification of something positive
- To bear or hold up, serve as a foundation
- a number of persons forming one
- Extending throughout the world
11 Clues: To work with another • An act of helpful activity • Extending throughout the world • A party or other festive event • a number of persons forming one • Gratitude, thankful, recognition • An occurrence of some importance • A period of seven successive days • A person esteemed for exceptional talent • The identification of something positive • ...
Customer Service 2020-03-19
Across
- to build customer _______ (=desire to use the service again)
- to supply whatever the clients _________ (demand, request)
- to have a highly p________ week (achieving good results)
- to deal with a customer _________ (negative feedback)
- to talk to Customer __________ (customer care)
Down
- to ________ your customers' needs (meet)
- to meet the specific ____________s of your clients (to give them what they need)
- to _________ customer's expectations (go beyond)
- to e_________ high quality service (to hope to get)
- to agree on ___________ times (=time to take the products you ordered to you)
- 5. It's a c_____ company which wants to make customers happy.
11 Clues: to ________ your customers' needs (meet) • to talk to Customer __________ (customer care) • to _________ customer's expectations (go beyond) • to e_________ high quality service (to hope to get) • to deal with a customer _________ (negative feedback) • to have a highly p________ week (achieving good results) • ...
Customer Service 2023-08-17
Across
- What to do when talking to a deaf person
- fails to meet the customer expectations
- language used for bad customer service
- Areas of a business
- What to do when talking to a customer
- Customers who work for a business
- How to speak to a foreign customer
Down
- Customers buying a companies products/services
- quality and timely customer service
- What visually impaired people use to read
- consumers complete experience
11 Clues: Areas of a business • consumers complete experience • Customers who work for a business • How to speak to a foreign customer • quality and timely customer service • What to do when talking to a customer • language used for bad customer service • fails to meet the customer expectations • What to do when talking to a deaf person • What visually impaired people use to read • ...
Customer service 2023-11-10
Across
- What a customer anticipates or hopes to receive from a service.
- Help or support provided to a customer.
- Treating customers with respect and being courteous.
- A customer's faithfulness to a brand or company.
Down
- Finding a solution to a customer's problem or concern.
- Remaining calm and tolerant, especially in challenging situations.
- An expression of dissatisfaction or criticism from a customer.
- Information about a customer's experience or satisfaction.
- The reply or answer given to a customer's inquiry.
- Understanding and sharing the feelings of the customer.
- The exchange of information between the customer and the service provider.
11 Clues: Help or support provided to a customer. • A customer's faithfulness to a brand or company. • The reply or answer given to a customer's inquiry. • Treating customers with respect and being courteous. • Finding a solution to a customer's problem or concern. • Understanding and sharing the feelings of the customer. • ...
WOW Crossword Puzzle 2024-02-23
Across
- Transaction made on account without sufficient funds
- Where money is held
- Type of card with approved limit
- Praise for a job well done
- Customer report of unauthorized transaction
- Type of manual transaction on account from the Bank to correct an error
- We provide Legendary Customer _______
- Financial institution
- Use your phone's camera for a _______ deposit
- When a transaction is NOT approved
- Corporation or LLC
Down
- Verifying phone customer with biometrics
- Direct account transaction
- Messaging service used for communication
- Type of loan for a house/building
- P2P service for customers
- Job advancement OR offer for bonus
- Owner of an account
- When someone's identity is stolen or there is unauthorized account activity
- Type of card connected to the bank account
20 Clues: Corporation or LLC • Where money is held • Owner of an account • Financial institution • P2P service for customers • Direct account transaction • Praise for a job well done • Type of card with approved limit • Type of loan for a house/building • Job advancement OR offer for bonus • When a transaction is NOT approved • We provide Legendary Customer _______ • ...
CRAZY FUN SERVICE CROSSWORD 2022-11-08
Across
- A top marker on a service text message.
- Colleagues shape in the banking hall.
- When we go above and beyond customers expectations.
- Self-service that lets you deposits money.
- Establishing an action or solution for a customers query/problem.
- Customers may receive this after visiting the branch.
- When a customer feels appreciated and respected during their visit.
- We will act together and use this to give the best possible service we can.
- Self-service that lets you withdraw cash.
Down
- When a customer doesn't find it hard to bank with us.
- Serving a customer where the transaction is not cash related.
- Whether you have used the customers name during a transaction or not
- How long a customer is in branch before getting served.
- A position where colleagues will serve customers.
- A position where majority business customers will do their banking in branch.
- When a customer doesn’t have to wait and gets seen right away.
- Another top marker on a service text message.
17 Clues: Colleagues shape in the banking hall. • A top marker on a service text message. • Self-service that lets you withdraw cash. • Self-service that lets you deposits money. • Another top marker on a service text message. • A position where colleagues will serve customers. • When we go above and beyond customers expectations. • ...
Chapter 5 Crossword 2022-02-07
Across
- the federal agency that provides services to small businesses and new entrepreneurs, including counseling, publications, and financial aid
- end users of the service, also called the consumer
- a tool for organizing important information about a business venture’s competition
- a working model used by entrepreneurs to determine what it takes to develop their products or services
- things that promote or enhance the value of a product or a service to the customer
- association an organization made up of individuals and businesses in a specific industry that works to promote that industry
- distinctive aspects, qualities, or characteristics of a product or service
- a clear and concise description of a business opportunity; it contains four elements: the product or service, the customer, the benefit, and the distribution
- the means of delivering a service or product indirectly to the customer, such as through a wholesaler
- a document that describes a new business and a strategy to launch that business
Down
- the means by which a product or service is delivered to the customer
- people most likely to buy a business’s products and services
- a description of how entrepreneurs plan to make money with their business concepts
- a declaration of the specific aspirations of a company, the major goals for which it will strive
- the means of delivering a service or product directly to the customer, such as via a Web site
- distinctive aspects, qualities, or characteristics of a product or service
- a brief recounting of the key points contained in a business plan
- the process that tests a business concept; it allows the entrepreneur to decide whether a new business concept has potential
- a group of businesses with a common interest
- the distribution channel through which a product or service flows from the producer to the customer
20 Clues: a group of businesses with a common interest • end users of the service, also called the consumer • people most likely to buy a business’s products and services • a brief recounting of the key points contained in a business plan • the means by which a product or service is delivered to the customer • ...
IB Business Unit 4 2023-03-09
Across
- The buying and selling of goods and services over the internet.
- The process of delivering a product or service to customers.
- The process of selling a product or service to customers.
- The process of developing new products, services or processes to meet customer needs.
- Activities to promote and market a product or service.
- The moral principles that guide business decision-making.
- The plan of action a company takes to achieve its goals.
- Marketing activities that target customers in foreign markets.
Down
- The rivalry between companies competing in the same market for the same customers.
- The process of dividing a market into smaller groups of customers with similar needs or characteristics.
- The process of creating a name, design or symbol that identifies and differentiates a product or service from others.
- The way in which a company's product or service is perceived by customers in relation to its competitors.
- Customer Relationship Management, the process of managing and analyzing customer interactions and data throughout the customer lifecycle.
- The process of planning and allocating financial resources for marketing activities.
- The process of gathering information to inform business decision-making.
- The process of predicting future sales or market trends.
- The degree to which customers are committed to a company's product or service.
- A form of marketing communication used to promote a product or service.
- The process of setting a price for a product or service.
- The selection of specific customer segments that a company wishes to target with its marketing efforts.
20 Clues: Activities to promote and market a product or service. • The process of predicting future sales or market trends. • The process of setting a price for a product or service. • The plan of action a company takes to achieve its goals. • The process of selling a product or service to customers. • The moral principles that guide business decision-making. • ...
Customer Service 2024-03-10
Across
- Maintaining a professional demeanor in challenging situations
- SOLVING Finding solutions that address a customer's concerns
- Acknowledging a customer's frustration and showing empathy
- The focus of every customer service interaction
- STATEMENTS Phrases like "I understand" or "I apologize"
- SATISFACTION SURVEY A valuable tool for gathering customer feedback
Down
- EXPECTATIONS Small gestures that go beyond the expected
- COMMUNICATION Speaking clearly and professionally, but with a friendly tone
- KNOWLEDGE In-depth knowledge of products or services
- LISTENING Listening attentively to understand a customer's needs
- Working collaboratively to find solutions
- A sincere apology can go a long way in de-escalating a situation
12 Clues: Working collaboratively to find solutions • The focus of every customer service interaction • KNOWLEDGE In-depth knowledge of products or services • EXPECTATIONS Small gestures that go beyond the expected • STATEMENTS Phrases like "I understand" or "I apologize" • Acknowledging a customer's frustration and showing empathy • ...
Customer Service 2024-03-15
Across
- the name of the state child support system
- the name of the phone system
- taking an AP's taxes
- past due support
- What do you do when you have an irate customer?
Down
- where documents are scanned/located
- combining two files into one
- being legally declared the father of a child
- the system where all court orders are housed
- Paying child support from your bank account
- freezing and seizing someone's bank account
11 Clues: past due support • taking an AP's taxes • combining two files into one • the name of the phone system • where documents are scanned/located • the name of the state child support system • Paying child support from your bank account • freezing and seizing someone's bank account • being legally declared the father of a child • the system where all court orders are housed • ...
Customer Service 2023-08-17
Across
- What to do when talking to a deaf person
- fails to meet the customer expectations
- language used for bad customer service
- Areas of a business
- What to do when talking to a customer
- Customers who work for a business
- How to speak to a foreign customer
Down
- Customers buying a companies products/services
- quality and timely customer service
- What visually impaired people use to read
- consumers complete experience
11 Clues: Areas of a business • consumers complete experience • Customers who work for a business • How to speak to a foreign customer • quality and timely customer service • What to do when talking to a customer • language used for bad customer service • fails to meet the customer expectations • What to do when talking to a deaf person • What visually impaired people use to read • ...
Customer service 2017-01-16
Across
- Describes how big or small the product is
- A part of the store, that has a special kind of things
- The piece of paper you get when bying something
- Shows how good the articles are
- How much the product costs
Down
- Another word for articles
- When things are cheaper than usual, they are on ---
- What the article is made of
- A place with many shops
- The place where you pay
- The sales assistants offer this, to make sure, that the costumers are well
11 Clues: A place with many shops • The place where you pay • Another word for articles • How much the product costs • What the article is made of • Shows how good the articles are • Describes how big or small the product is • The piece of paper you get when bying something • When things are cheaper than usual, they are on --- • A part of the store, that has a special kind of things • ...
Customer Service 2024-01-14
Across
- Yes, this is the tool we all needed
- Look similar to the Microsoft one
- What a great place we all belong to
- a Department
- a way get your money back
- the amount the was already paid before
Down
- The person that all we do is for him/her
- How many times you have used this ?
- Are you sure it was successfully dispatched ?
- Such a great manager
- Do you have another way of payment ?
11 Clues: a Department • Such a great manager • a way get your money back • Look similar to the Microsoft one • Yes, this is the tool we all needed • How many times you have used this ? • What a great place we all belong to • Do you have another way of payment ? • the amount the was already paid before • The person that all we do is for him/her • ...
customer service 2024-02-15
Across
- the act of delaying
- an expression of discontent, regret, pain, resentment, or grief
- to charge (a purchaser) too high a price
- The group of people who regularly buy from a company
- Hiring outside help to do specific tasks
Down
- A document which shows how much a customer has to pay
- Proof that a delivery has been made
- a quantity of goods or items purchased or sold
- to give back or restore, repay
- Place where people answer and make phone calls to help customers
- a person who purchases goods or services from another;
11 Clues: the act of delaying • to give back or restore, repay • Proof that a delivery has been made • to charge (a purchaser) too high a price • Hiring outside help to do specific tasks • a quantity of goods or items purchased or sold • The group of people who regularly buy from a company • A document which shows how much a customer has to pay • ...
Marketing 2024-03-18
Across
- a group of specific questions asked
- the level of sales against time on market
- primary information
- telling customers about the good/service
- low sales so minimum to no profits mad3e
Down
- the good or service
- quick increase in sales, profit levels growing rapidly
- the range of goods/services a business offers
- the amount a customer pays
- secondary information
- where a customer can purchase the good/service
- finding out what a customer wants
- persuading the customer to buy
- a recognisable established good/service
14 Clues: the good or service • primary information • secondary information • the amount a customer pays • persuading the customer to buy • finding out what a customer wants • a group of specific questions asked • a recognisable established good/service • telling customers about the good/service • low sales so minimum to no profits mad3e • the level of sales against time on market • ...
CRM Crossword Puzzle. 2024-11-29
Across
- : A measure of how actively customers interact with a brand.
- : The act of keeping customers loyal over time.
- : Adapting products or services to meet individual needs.
- : A measure of how well customer needs are met.
- : The total worth of a customer to a company over time.
- : Re-engaging customers who have interacted with the brand before.
- : Encouraging customers to purchase a more expensive product.
- : The use of data to uncover patterns and insights in CRM.
- : Exceeding customer expectations to create positive experiences.
- : Dividing customers into groups based on similar characteristics.
- : Customers actively promoting a brand to others.
- : Any interaction a customer has with a brand.
- : Customer responses to a product or service.
- : A metric for gauging customer loyalty and satisfaction.
Down
- : Tracking and analyzing customer interactions.
- : A detailed representation of a customer's interaction process.
- : A long-term approach to building customer connections.
- : Groups of customers interacting with a brand and each other.
- : The act of gaining new customers.
- : Tailoring services or communication to individual preferences.
- : The process of introducing new customers to a product or service.
- : Customer interaction and involvement with a brand.
- : The perceived benefit a customer gets from a product or service.
- : A scheme that encourages repeat purchases through rewards.
- : Seamless customer experience across multiple channels.
- : A program that rewards customers for repeat purchases.
- : A deep understanding of customer behavior and preferences.
- : The loss of customers over time.
- : Software used to manage customer relationships and interactions.
- : Information collected about customers for analysis.
30 Clues: : The loss of customers over time. • : The act of gaining new customers. • : Customer responses to a product or service. • : Any interaction a customer has with a brand. • : Tracking and analyzing customer interactions. • : The act of keeping customers loyal over time. • : A measure of how well customer needs are met. • : Customers actively promoting a brand to others. • ...
CRAZY FUN SERVICE CROSSWORD 2022-11-09
Across
- Colleagues shape in the banking hall.
- Self-service that lets you withdraw cash.
- When a customer doesn’t have to wait and gets seen right away.
- A top marker on a service text message.
- Establishing an action or solution for a customers query/problem.
- We will act together and use this to give the best possible service we can.
- When a customer doesn't find it hard to bank with us.
- Customers may receive this after visiting the branch.
Down
- How long a customer is in branch before getting served.
- A position where majority business customers will do their banking in branch.
- Another top marker on a service text message.
- When a customer feels appreciated and respected during their visit.
- When we go above and beyond customers expectations.
- Whether you have used the customers name during a transaction or not
- Self-service that lets you deposits money.
- A position where colleagues will serve customers.
- Serving a customer where the transaction is not cash related.
17 Clues: Colleagues shape in the banking hall. • A top marker on a service text message. • Self-service that lets you withdraw cash. • Self-service that lets you deposits money. • Another top marker on a service text message. • A position where colleagues will serve customers. • When we go above and beyond customers expectations. • ...
CX Crossword 2012-05-16
Across
- "We never forget who we're working for"
- After the proposal but before the marriage.
- "Have it your way"
- Famously, Ms. Franklin couldn't get any.
- Kevin Smith's 1994 account of 2 customer service amateurs.
- Disney employees.
- What a customer never wants to hear.
- A nearly passive detractor.
- "Powered by service"
Down
- Cheerleader.
- A cotton garment that never lets you down?
- The beginning and end of good customer service.
- Charles Dickens' were great.
- Can be found served in pie.
- Operate with good intentions.
- A popular measure of customer satisfaction.
- A popular measure of customer satisfaction.
17 Clues: Cheerleader. • Disney employees. • "Have it your way" • "Powered by service" • Can be found served in pie. • A nearly passive detractor. • Charles Dickens' were great. • Operate with good intentions. • What a customer never wants to hear. • "We never forget who we're working for" • Famously, Ms. Franklin couldn't get any. • A cotton garment that never lets you down? • ...
Unit 4 2024-05-07
Across
- is the positive feeling customers have about a business that meets their needs.
- a convenience service that a motel might provide its guest to expedite the morning departure process
- what hotels do to make sure all customers have quality service
- is the total customer experience with that business.
- encounter An interaction between a customer and a staff member is called service encounter.
- is a type of behavior that a employee has to establish positive relationships with hotel guests?
- a customer who purchases products or services from a hospitality business.
- is a type of behavior that a employee has to establish positive relationships with hotel guests?
- is also called heart of the house. In a restaurant the back of the house includes the kitchen and receiving and storage areas and offices.
- are employees whose main function is to interact with customers.
- What is an important aspect of handling a hotel guest’s complaint?
- is service that meets or exceeds customer expectations.
Down
- is an employee who can anticipate customer needs.
- is the area in the hospitality business that guest usually see,
- is the ability to put yourself in someone else's shoes and know how that person feels.
- is providing the same good service and products to customers each and every time they come to your business.
- is an activity that is done for another person.
- what need is fulfilled by by using a secure electronic room key system throughout the facility
- a written plan designed to help staff members provide quality customer service.
- Is a time when customers experience makes a bigger impact on customer satisfaction that at other times.
- Is the informal conversation people have about their experiences with a business.
- are employees whose work rarely involves interacting with customers.
22 Clues: is an activity that is done for another person. • is an employee who can anticipate customer needs. • is the total customer experience with that business. • is service that meets or exceeds customer expectations. • what hotels do to make sure all customers have quality service • is the area in the hospitality business that guest usually see, • ...
I love my customer crossword 2016-05-23
Across
- When was the last I love My customer campaign? (5)
- If Allianz can't resolve a complaint who is the customer entitled to contact? (9)
- Who is the Claims Strategy and Customer Experience Manager in Allianz? (3-9)
- In January of this year the ABI and BIBA launched a joint code of good practice to help insurers and brokers protect what kind of customers? (10)
- The complaints ---------- is responsible for the Claims Division complaints best practice process and is the GHO point of contact for escalated customer (10)
- The customer -------- is what a customer undertakes from FNOL through to settlement (7)
- The Genesis End to End programme has been launched in Claims to enable what system to be used across the end to end claim journey? (11)
- In its simplest form, what is CSAT expressed as? (10)
- What is the customer service module in EiC also known as? (4) Down
Down
- At the Institute of Customer Service’s UK customer satisfaction awards last week who won best customer service co-creation/collaboration? (5)
- What visual aid was created so that claims employees could better understand what Allianz key objectives and plans for the future are? (6-3-7)
- What team help CHC employees and other business partners continuously move toward an improved level of performance, lower leakage and high process adherence? (7)
- According to The Institute of Customer Service who is the finance company with the best customer service? (5-6)
- What is the colour of the Sanguine personality type? (6)
- NPS is the key tool Allianz uses to measure customer ----------- (7)
- What does the E in AES stand for? (10)
- What survey allows levels of satisfaction during the lifecycle of a claim to be tracked? (4)
- In the last I love my customer campaign, what colour did people dress in for the dress down day? (3)
- What does like the last E in EASE stand for? (7)
19 Clues: What does the E in AES stand for? (10) • What does like the last E in EASE stand for? (7) • When was the last I love My customer campaign? (5) • In its simplest form, what is CSAT expressed as? (10) • What is the colour of the Sanguine personality type? (6) • What is the customer service module in EiC also known as? (4) Down • ...
Customer Management crossword - Double Sixer - Co stores of Bangalore as Bench mark stores 2018-10-16
Across
- How we want our customers to feel as a result of our service
- Titan's mission is to ensure every customer leaves the store with a _________
- Be concerned about the customer
- _______ knowledge is the key to be able to given better
- What the customer want from us when there is a problem
- To give customers more than what they expect and is also the 7th I after the 6 I's
- Taking this will help us improve ourselves
- You need to ask these to find out what the customers want
- Assistance or support to customers
- The people we are here to serve
- Try to give customers more than one option to ________ from
- Disregard a customer deliberately
- Vision at Titan is to Deliver unbelievable customer service to create more ________
Down
- A complaining customer expects a ________ hearing
- audit An audit which shows how good our store is across parameters
- Service is about the way we ________ our customers
- It is not Sympathy but shows we understand
- You create moment of _________ to post a story on Smile app
- This is important for you to look good
- Exchange information
- The opposite of rigid
- You do this with your ears to find out what customers want
- You need to _________ with the customer to build relationship
- To meet customer needs or wants
- A customer who likes immediate action won't like this
- We must aim to get customer right __________ time
26 Clues: Exchange information • The opposite of rigid • Be concerned about the customer • The people we are here to serve • To meet customer needs or wants • Disregard a customer deliberately • Assistance or support to customers • This is important for you to look good • It is not Sympathy but shows we understand • Taking this will help us improve ourselves • ...
Customer service 2014-04-24
Across
- If customers return to the business to buy again, they are R_____ customers.
- Staff need to have a high level of this so that they can answer customer's questions.
- Customers want this so the business and its products are easy to use.
- Customers would expect this of the business's products as part of the service they receive.
- High levels of customer service are likely to lead to higher levels of this from customers.
Down
- A high number of these suggests customer service is not as good as it should be.
- If customers are treated better than they expected, their expectations will have been E________
- Customer E_________ are how the customer expects to be treated by a business.
- This needs to be high, so that customers get their product or service as soon as they need it.
- Three words (W.O.M)If a business offers good customer service, people recommend them to friends.
- If orders are this, then the customer gets what they want.
11 Clues: If orders are this, then the customer gets what they want. • Customers want this so the business and its products are easy to use. • If customers return to the business to buy again, they are R_____ customers. • Customer E_________ are how the customer expects to be treated by a business. • ...
Customer Service 2024-01-03
Across
- Interaction between a customer and a staff member
- There are eleven of these
- Services that meets or exceeds customer expectations
- Informal conversation people have about their experiences with a business
- Someone who purchases products
- A written plan designed to help staff members provide quality customer service
Down
- Same service every time
- The total customer experience with a hospitality business
- Customer who purchases products or services from a hospitality business
- Employee who can anticipate customer needs
- The positive feeling customers have about a business that meets their needs
11 Clues: Same service every time • There are eleven of these • Someone who purchases products • Employee who can anticipate customer needs • Interaction between a customer and a staff member • Services that meets or exceeds customer expectations • The total customer experience with a hospitality business • Customer who purchases products or services from a hospitality business • ...
Customer Service 2025-01-26
Across
- Read details back to customers to be______ you’ve got them right
- Customers appreciate it when you go ______ and beyond to help them
- Always try your ____ to solve customer problems
- Keep a _____ in your voice
- Being a good ______ is an important aspect of communicating with customers
Down
- Put yourself in the customer’s _______
- Having _______ for customers shows you care
- Don’t be distracted–stay ______ on your customer
- Co-workers and customers both deserve your _______
- Stressed at work? Take a few deep______
- _______ impressions are important. Be polite to customers no matter what
11 Clues: Keep a _____ in your voice • Put yourself in the customer’s _______ • Stressed at work? Take a few deep______ • Having _______ for customers shows you care • Co-workers and customers both deserve your _______ • Always try your ____ to solve customer problems • Don’t be distracted–stay ______ on your customer • ...
Customer Service 2023-09-26
Customer Service 2024-03-02
Across
- Manner of conducting One's self
- Tender feeling
- Giving or exchanging information
- _____ persistence
- _____ Illness is an emotional Disorder
Down
- Providing your caller with encouragement
- Mental Outlook
- A place of residency or activity
- Callers may display a variety of them
- Our ability to feel and reflect on what the caller is feeling
- _____ listening
11 Clues: Mental Outlook • Tender feeling • _____ listening • _____ persistence • Manner of conducting One's self • A place of residency or activity • Giving or exchanging information • Callers may display a variety of them • _____ Illness is an emotional Disorder • Providing your caller with encouragement • Our ability to feel and reflect on what the caller is feeling
DPCSC 2015-02-02
Across
- Kreuzworträtsel
- Handy
- AKTIV
- Riechorgan
- Thomas
- Formel 1
- Average Handling Time
- QM
- Deutsche Post Customer Service Center
- Schoenes hellblaues Wasser
- GoseKrueger
Down
- ClausHenning
- Waelder
- TL MeinPaket.de
- Telefonanlage
- Jessika
- Customer Service Center
- Winter
- Jürgen
- Dalsey Hillblom Lynn
- Drucker
- TL
- Michael Moelck
- Vanessa
- TR
- Beamte
26 Clues: TL • QM • TR • Handy • AKTIV • Winter • Jürgen • Thomas • Beamte • Waelder • Jessika • Drucker • Vanessa • Formel 1 • Riechorgan • GoseKrueger • ClausHenning • Telefonanlage • Michael Moelck • TL MeinPaket.de • Kreuzworträtsel • Dalsey Hillblom Lynn • Average Handling Time • Customer Service Center • Schoenes hellblaues Wasser • Deutsche Post Customer Service Center
CUSTOMER SERVICE WEEK 2019-09-20
Across
- COOPERATIVE MANAGED CARE SEVICES
- TRICE JR CALL CENTER SUPERVISOR
- ALWAYS TAKE THE OPPORTUNTIY TO...
- CALL SERVICE REPRESENTATIVE
- THIRD PARTY LIABILITY
- TEAM LEAD
- PHARMACY BENEFIT MANAGER
- INDIANA HEALTH COVERAGE PROGRAMS
- ACTING BEFORE THINKING IS...
Down
- COMPANY NAME
- MANAGE CARE PROGRAMS
- RIGHT CHOICE PROGRAM
- CALL CENTER MANAGER
- CHIP PAYMENT LINE
- THINKING BEFORE ACTING IS...
- THINK BEFORE...
- CALL CENTER TRAINER
17 Clues: TEAM LEAD • COMPANY NAME • THINK BEFORE... • CHIP PAYMENT LINE • CALL CENTER MANAGER • CALL CENTER TRAINER • MANAGE CARE PROGRAMS • RIGHT CHOICE PROGRAM • THIRD PARTY LIABILITY • PHARMACY BENEFIT MANAGER • CALL SERVICE REPRESENTATIVE • THINKING BEFORE ACTING IS... • ACTING BEFORE THINKING IS... • TRICE JR CALL CENTER SUPERVISOR • COOPERATIVE MANAGED CARE SEVICES • ...
Introduction to Customer Service 2019-09-22
Across
- Human needs take as they are shaped by culture and individual personality.
- Support by buying power and it is not possible that each human get the desire things in the world.
- The contented customers are more likely to spend more money at your establishment.
- Poor customer service will give restaurants, hotels and other tourism and hospitality businesses a bad _____.
- Customer service is anything we do for customer that enhances the customer ____.
- People and companies want to use their financial resources as efficiently as possible.
- Saying “thank you”; informational newsletters, special discounts, courtesy, name recognition and others.
Down
- Showing customer that you care is one of the example of ____.
- Basic requirements of human being such as food, cloths and shelter.
- Customers want the products that they purchase to be durable and functional until customers decide to replace them.
- ____ customers lead to increased compliance and improved information exchange.
- Customers expect the ___ that they think is appropriate for the level of purchase that they are making.
- Part of a hotel or restaurant's star ____ is customer service.
- Good customer service leads to satisfied or delighted customers, which generates customer loyalty and thus increased ___.
- If customers enjoy their visit they will tell their friends and family and your business can begin to boom.
- Customers need ___ when a problem or question arises.
- Customers who are treated with respect and feel important will return.
17 Clues: Customers need ___ when a problem or question arises. • Showing customer that you care is one of the example of ____. • Part of a hotel or restaurant's star ____ is customer service. • Basic requirements of human being such as food, cloths and shelter. • Customers who are treated with respect and feel important will return. • ...
Customer Service Week 2022-09-06
Across
- Common term for a cabinet end panel in QLD
- Classic cabinet lock
- Term for the OHA range with the fold 40 system
- Range of Cabinets, Benchtops, Doors.
- Kitchens found at Mitre 10
- Brighten up your day
- Lever handles
- Name of the Hafele OHA mobile showroom
Down
- Manufacturer & Supplier based in Bad Essen Germany
- Now copied all over the world, Hafele invented this in 1983
- Best screw to hold a drawer runner
- Brand Ambassador
- Where Hafele Australia first called home
- place to keep your spice jars
- before SAP
- Location where you might find HNZ's head office
- Style of a hinge component
17 Clues: before SAP • Lever handles • Brand Ambassador • Classic cabinet lock • Brighten up your day • Kitchens found at Mitre 10 • Style of a hinge component • place to keep your spice jars • Best screw to hold a drawer runner • Range of Cabinets, Benchtops, Doors. • Name of the Hafele OHA mobile showroom • Where Hafele Australia first called home • Common term for a cabinet end panel in QLD • ...
ISO 14456:2015 Crossword Puzzle 2017-07-20
Across
- Invoice issued by a supplier to a customer in paper or electronic form, notifying charges due to be paid by the customer for products and services purchased, requested, acquired or used by the customer.
- Person or entity legally responsible for payment, or a consumer legally entitled to use the service provided by the supplier to the bill payer.
- Tariff or fee levied by a supplier for the provision of a product, service or transaction, or for a third party product or service.
- Expected and designed relationship in respect of prepayment meters, between energy or communication units consumed and payment made or debited.
- Good or service provided by the supplier.
- Summary of information provided by a supplier recording items of debit and credit between itself and a customer.
- Pricing offer resulting in a variation, in the customer’s favor, from a supplier’s tariff or fee.
- Pursued, unresolved customer billing complaint.
- Request to a supplier by a customer for information about charges or other content on the supplier’s bill, or about other aspects of the supplier’s billing service, relevant to that customer.
Down
- Billing-related feature, usually at no charge, which a customer can choose.
- Purchase of a code, key, dongle or dongle content required prior to service usage being made available.
- Fixed line and wireless telephony, including mobile and cell phones, satellite and cable television, and data services such as internet or multi-media entertainment.
- Supplier’s record of a customer’s bill and associated charges, and of billing arrangements with the customer for the service(s) required, including customer information to assist with customer enquiries and credit assessment and management.
- Individual member of the general public, purchasing or using goods, property or services, for private purposes.
- Fixed or variable charge permitting calculation of the price to be levied by a supplier for the provision of a product or service during the period used.
15 Clues: Good or service provided by the supplier. • Pursued, unresolved customer billing complaint. • Billing-related feature, usually at no charge, which a customer can choose. • Pricing offer resulting in a variation, in the customer’s favor, from a supplier’s tariff or fee. • ...
Customer Service Week 2020-09-18
Across
- lend a hand
- transmit information
- someone who pays for goods or services
- take one for the ____
- agency known to shoot for the stars
- scientific term for shooting stars
- Recognize with gratitude; be grateful for
- good-natured tolerance of delay or incompetence
Down
- act of giving hope or support to someone
- hear with intention
- the ____ before the storm
- the starts of the Stars and Stripes meaning
- A facial expression showing pleasure or amusement
- contentment
- Someone who has one first place in a competition
- closest star to the earth
- work done by one person or group that benefits others
17 Clues: lend a hand • contentment • hear with intention • transmit information • take one for the ____ • the ____ before the storm • closest star to the earth • scientific term for shooting stars • agency known to shoot for the stars • someone who pays for goods or services • act of giving hope or support to someone • Recognize with gratitude; be grateful for • ...
Customer Service Standards 2022-03-22
Across
- repetitive persistence will help most callers to regain this
- These are often viewed by the caller as indecision or incompetence on the part of the calltaker
- Callers expecting to be treated in a competent, professional, respectful manner and to have their incident taken seriously is address through the caltaker’s ________________
- in order to avoid having a caller hang up when placed on hold a call taker should do this (2 words)
- telling a caller that help is on the way and that someone will tell them what to do until help arrives is doing this (2 words)
- noncommittal reassurance (2 words)
- Often the calltaker’s ________ makes the difference between a positive and a negative experience with the entire emergency services system
- behaviors asking permission to give instructions is an example of this (2 words)
Down
- The calltaker avoids any statement that may create _____________ or unrealistic expectations for the caller
- this type of behavior may create feelings of anger, confusion, anxiety, or helplessness for the caller, patient, victim, or family
- the practice of providing confident, compassionate, and personalized care for callers, patients, and victims. (2 words)
- The calltaker’s tone and volume provide a degree of ______________ to callers that the emergency is being handled by a professional they can trust
- Calltakers must do this with the caller’s emotions while directing and encouraging the caller to help the patient or victim
- using the caller’s name or title whenever possible is a good example of this but Simply repeating a title or name without using other appropriate calming and/or communication techniques does not meet the minimum performance for this standard (2 words)
- Often after providing the address of the emergency, the phone number, and a brief description of what is happening callers will attempt to do this to the call
- using words and phrases consistent with professional, compassionate communication is a display of this
- request repeated verbatim + a reason for request (2 words)
- one way the attitude of the calltaker is conveyed (2 words)
18 Clues: noncommittal reassurance (2 words) • request repeated verbatim + a reason for request (2 words) • one way the attitude of the calltaker is conveyed (2 words) • repetitive persistence will help most callers to regain this • behaviors asking permission to give instructions is an example of this (2 words) • ...
Customer Service Review 2023-09-24
Across
- Free from observation
- Resource of economic value
- Confidentiality and Privacy allow the Bank to maintain _______ with our customers
- I can find answers to banking transactions in the _________ Manual
- Increase to the amount in a customer's account
- Keeping information to myself; not sharing it
- When you make a __________ into an account, that amount is added to the account total
- One of the 3C's that we see and work with each day
- Manage your ___________
Down
- A characteristic that means going with the flow
- Express ______________ daily!
- I'll contact my Branch ____________
- Helps you to understand a customer's issue
- The Board of ___________ protects shareholder intersts
- ___________ fees are a source of income for the Bank
- To do the right thing
- Our President & CEO, _________ Cashen
17 Clues: Free from observation • To do the right thing • Manage your ___________ • Resource of economic value • Express ______________ daily! • I'll contact my Branch ____________ • Our President & CEO, _________ Cashen • Helps you to understand a customer's issue • Keeping information to myself; not sharing it • Increase to the amount in a customer's account • ...
APGE Vocabulary 2021-07-19
Across
- When there is no energy going through the customers meter (No energy flow)
- TDSP has a pause on the meter due to Meter Tampering or Past due balance due to REP. Customer cannot switch to another REP until it is removed.
- If a customer expresses an inability to pay the account to avoid disconnection, they may qualify for this.
- Another REP switched an ESI ID from APG&E without customer approval and they would like to return to APG&E. (unauthorized switch)
- APG&E sends a transaction to turn off power for an existing customer.
- APG&E sends a transaction to turn off power at a current location and start service that a new location for an existing customer.
- ESI is gained without the customer approval or acknowledgement, (we got a customer in error because the wrong address was enrolled)
- Customer is disconnected from their service due to not paying.
Down
- applicant already has an active acct with another supplier in their name and elects to go to APG&E for electric service
- When the customer needs to start service within 48 hours.
- Helps the customer eliminate the charge required in order to start service.
- A fee applied to a meter that is under a valid contract and has cancelled service prior to completing the agreed term.
- In order the TDU to energize a new meter, the applicant will need to contact their city or County where the service address is located.
- Helps a customer make a payment at a later time.
- Refers to commercial accounts when the owner of a commercial account is attempting to change business ownership to someone else.
15 Clues: Helps a customer make a payment at a later time. • When the customer needs to start service within 48 hours. • Customer is disconnected from their service due to not paying. • APG&E sends a transaction to turn off power for an existing customer. • When there is no energy going through the customers meter (No energy flow) • ...
Principles of exceptional customer service 2023-10-20
Across
- Remaining calm and tolerant in challenging situations.
- Promptly addressing customer needs and concerns.
- Fully engaging in the conversation and understanding customer needs.
- Possessing a deep understanding of products, services, and policies.
- Expressing thanks and appreciation to customers.
- Effective exchange of information between customers and service providers.
- Being flexible and adjusting service to changing customer demands.
- Treating customers with courtesy and consideration.
- Understanding and sharing the feelings of customers.
Down
- Tailoring services to meet the unique needs of each customer.
- Finding solutions to customer issues or challenges.
- Paying close attention to customer preferences and requirements.
- Conducting oneself with competence, integrity, and courtesy.
- Efficiently allocating time to address customer needs.
- Delivering high-quality service consistently over time.
15 Clues: Promptly addressing customer needs and concerns. • Expressing thanks and appreciation to customers. • Finding solutions to customer issues or challenges. • Treating customers with courtesy and consideration. • Understanding and sharing the feelings of customers. • Remaining calm and tolerant in challenging situations. • ...
Customer Service Appreciation 2014-05-27
Across
- A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement
- Someone who has won first place in a competition
- The act of giving hope or support to someone
- Agency. known to shoot for the stars
- Transmit information
- The ____ before the storm
- Closest star to the Earth
Down
- Hear with intention
- Work done by one person or group that benefits another
- Recognize with gratitude; be grateful for
- The stars of the Stars and Stripes meaning
- Lend a hand
- Contentment
- Take one for the ____
- Good-natured tolerance of delay or incompetence
- Someone who pays for goods or services
- Scientific term for 'shooting stars'
17 Clues: Lend a hand • Contentment • Hear with intention • Transmit information • Take one for the ____ • The ____ before the storm • Closest star to the Earth • Agency. known to shoot for the stars • Scientific term for 'shooting stars' • Someone who pays for goods or services • Recognize with gratitude; be grateful for • The stars of the Stars and Stripes meaning • ...
Customer Service Crossword 2021-07-21
Across
- To not acknowledge what the caller says and request other information.
- A key skill for deescalating members, resolving difficult situations and creating a successful working environment.
- To be polite and use proper etiquette, professional throughout the call and maintain a proper and pleasant tone.
- Should be shown to every member and coworker.
- Sets the tone for the rest of the call and is the first impression the caller receives.
- Long stretch of silence without explaination or follow-up.
- Be mindful of this as it can negate polite language.
- To manage the call and keep it on track without being rude or interrupting the caller.
- Must be done with the member's account before denying a trip.
Down
- Someone on the phone who is upset or angry. They are often hostile, yelling and/or giving you a hard time.
- Prevents the caller from having to repeat themselves.
- DO educate member on only what they need to know in a clear way, DONT go beyond that simple explanation or place blame on the member.
- Enunciate, use polite language, avoid slang, use close ended questions.
- ________________ so that you will understand the problem, don't assume.
- Using words like please and thank you as well as not interrupting.
- To be done after a member expresses a need or makes a statement.
- to be done when appropriate.
17 Clues: to be done when appropriate. • Should be shown to every member and coworker. • Be mindful of this as it can negate polite language. • Prevents the caller from having to repeat themselves. • Long stretch of silence without explaination or follow-up. • Must be done with the member's account before denying a trip. • ...
Customer Service Week 2023-09-20
Across
- a baseball game has nine of these without ghoingh into over time
- another word for mound
- shot what you get if someone fouls you in basketball
- where the players sit at a baseball game
- basketball players play on this
- what you yell in golf to warn someone
- the person that blows the whistle
- a point scored in a soccer game
- where the pitcher stands
Down
- calls the strikes and balls in a baseball game
- a point scored in baseball
- the area around the pitchers mound
- what you score with in hockey
- circle where 3 point shots are made
- a game with a black and white ball
- kick in soccer one person kicks this
- a field goal is scored through this
17 Clues: another word for mound • where the pitcher stands • a point scored in baseball • what you score with in hockey • basketball players play on this • a point scored in a soccer game • the person that blows the whistle • the area around the pitchers mound • a game with a black and white ball • circle where 3 point shots are made • a field goal is scored through this • ...
Provalus - Customer Service 2023-01-13
Across
- The best company to work for.
- Clear, concise and ________?
- This is essential to making sure you complete all assignments daily.
- Trying to understand the emotions of the caller.
- what type of questions allow you to gather more information?
- Collaborative program used to share files.
- Announced transfer.
- Unnanounced transfer.
Down
- The act of working together to achieve a common goal.
- Attention and reflection are examples of this.
- This person knows the most about a specific subject.
- Skills you teach yourself.
- This shows that your listening skills are underdeveloped.
- Skills that are taught in a classroom setting.
- The is noted on the ticket as the final fix.
- These devices connect to the computer through external ports.
- Provalus' messaging platform.
17 Clues: Announced transfer. • Unnanounced transfer. • Skills you teach yourself. • Clear, concise and ________? • The best company to work for. • Provalus' messaging platform. • Collaborative program used to share files. • The is noted on the ticket as the final fix. • Attention and reflection are examples of this. • Skills that are taught in a classroom setting. • ...
Customer Service Week 2017-10-03
Across
- closest star to earth
- scientific term for 'shooting stars'
- transmit information
- Recognize with gratitude; be grateful for
- contentment
- take one for the _____
- the stars of the stars and stripes meaning
- agency known to shoot for the stars
- lend a hand
- hear with intention
Down
- someone who has one first place in a competition
- the act of giving hope or support to someone
- someone who pays for goods or services
- good natured tolerance of delay or incompetence
- work done by a person or group that benefits another
- the ___ before the storm
- a facial expression characterized by turning up the corners of your mouth
17 Clues: contentment • lend a hand • hear with intention • transmit information • closest star to earth • take one for the _____ • the ___ before the storm • agency known to shoot for the stars • scientific term for 'shooting stars' • someone who pays for goods or services • Recognize with gratitude; be grateful for • the stars of the stars and stripes meaning • ...
Customer Service Facts 2024-03-07
Across
- What is our website?
- If we can't find the agreement in Tec, what do we search Zoho with?
- What do we call the limit of liability for the whole term?
- Who is CSR Lead?
- What should only be 2 minutes?
- How long is too long for VIN corrections?
- Which maintenance agreement program does not have a waiting period?
- What other than an invoice is needed for claim payment?
- What color should we be updating RepairPal claims?
Down
- Who is the Adjuster Lead?
- Who is CSR sup?
- What is the time frame where all claim are not eligible?
- Who is the adjuster sup?
- Where do customers send their documents for start mileage corrections?
- Instead of covered we say?
- What do we use to document our claims that we place in TecAssured?
- Where can you reach out to the adjusters, CSR team, leads, and Sups, and typically get answers within minutes?
17 Clues: Who is CSR sup? • Who is CSR Lead? • What is our website? • Who is the adjuster sup? • Who is the Adjuster Lead? • Instead of covered we say? • What should only be 2 minutes? • How long is too long for VIN corrections? • What color should we be updating RepairPal claims? • What other than an invoice is needed for claim payment? • ...
Customer Service Week 2023-09-26
Across
- A bill sent in the mail.
- Remote workers who answer calls.
- A prize or other mark of recognition given in honor of an achievement.
- A sign affixed to a vehicle displaying a series of letters or numbers indicating that the vehicle has been registered with the state.
- A polite expression used when acknowledging service, or compliment.
- A unique string of numbers, letters, and other characters that identify a specific financial account
- Recognition and enjoyment of the good qualities of someone or something.
Down
- Someone who has lost their temper and arrived at “the point of being uncooperative."
- The action or process of collecting someone or something
- Someone you work with.
- The toll highway that is operated in the Commonwealth of Pennsylvania in the United States.
- An office setup to handle a large volume of phone calls, especially for taking orders and providing customer service.
- A great deal of effort or endurance.
- The name of the program in which customers use to travel with a transponder.
- An individual who receives a service.
- An emotion when someone is satisfied with their service.
- A group of people who work together.
17 Clues: Someone you work with. • A bill sent in the mail. • Remote workers who answer calls. • A great deal of effort or endurance. • A group of people who work together. • An individual who receives a service. • The action or process of collecting someone or something • An emotion when someone is satisfied with their service. • ...
Chapters 5 & 6 2017-01-03
Across
- To build customer loyalty, businesses must continue to improve on their _____ mix and customer service.
- Many front-line customer service staff wear uniforms to appear smart and _____.
- A waiter with good product knowledge would be able to explain to customers how dishes are _____.
- Customers may become more interested in a product when salespersons tell customers about the _____ features and benefits of the product.
- A service _____ occurs when customers are not completely satisfied with the product or service rendered.
- With good product knowledge, a salesperson would be able to make a better sales _____.
- The final goal of every salesperson is to _____ the sale.
- There are three communication methods and they are verbal, _____ and non-verbal.
Down
- Service staff can approach customers by using the greeting approach, _____ approach and/or service approach.
- When listening to a customer, the salesperson can show that he/she is paying attention by _____ the customer's comments.
- If a business provides quality customer service, customers will have a positive _____ and they will choose to come back.
- Providing good after-sales service is one way businesses can be better than their _____.
- If the salesperson is unable to provide a solution to a customer's complaint, he/she should refer the customer to more _____ staff.
- A restaurant manager taking orders from a customer is an example of _____ communication.
- Examples of written business messages are memoranda, _____, letters and notices.
15 Clues: The final goal of every salesperson is to _____ the sale. • Many front-line customer service staff wear uniforms to appear smart and _____. • Examples of written business messages are memoranda, _____, letters and notices. • There are three communication methods and they are verbal, _____ and non-verbal. • ...
Customer Service Week - Mind Bender 2022-09-12
Across
- Strong feeling when customers return.
- Get it ____ the first time.
- Polite expression of praise.
- Make sure you deliver _____ service.
- Violation of code of conduct.
- What information / By When / to whom.
- Close connection established with customer.
- Ability to understand feelings of customer.
Down
- Work towards improving customer ____.
- Expressing dissatisfaction.
- Go the extra ____ for your customers.
- It is important to ___ customer needs.
- List of points to be considered in a task.
- Know how to ___ customer service issues.
- Valuable indicator of customer happiness.
15 Clues: Expressing dissatisfaction. • Get it ____ the first time. • Polite expression of praise. • Violation of code of conduct. • Make sure you deliver _____ service. • Work towards improving customer ____. • Strong feeling when customers return. • Go the extra ____ for your customers. • What information / By When / to whom. • It is important to ___ customer needs. • ...
Customer Service Crossword Challenge 2024-10-04
Across
- Customers' opinions on services
- Fulfillment of customer expectations
- Building confidence in customer relationships
- Finding solutions to customer problems
- Assisting customers with their inquiries
- Interacting positively with customers
- To answer customer queries promptly
Down
- Being dependable in service delivery
- Sharing information effectively with customers
- Polite behavior towards others
- A friendly expression to greet customers
- Working together to achieve customer goals
- Paying attention to customer needs
- Maintaining a high standard in service
- Providing assistance to those in need
15 Clues: Polite behavior towards others • Customers' opinions on services • Paying attention to customer needs • To answer customer queries promptly • Being dependable in service delivery • Fulfillment of customer expectations • Providing assistance to those in need • Interacting positively with customers • Finding solutions to customer problems • ...
CX Crossword - by Matchboard 2023-03-18
Across
- A customer who gives an NPS rating 0-6.
- A technology used to automate customer service.
- Expression of customer or employee opinions.
- Acronym for the customer satisfaction metric.
- What happens when a customer/subscriber stops doing business with a company.
- Popular metric for customer advocacy.
- A valued call centre agent skill when dealt with vulnerable customers.
- A strategy incorporating game-play, such as contests or leaderboards, to enhance customer or employee engagement.
Down
- The strategy of outsourcing work overseas.
- A visual representation of a customer’s end-to-end experience with a product or service.
- Familiarising a new customer with your business or product/service.
- The process of a business and its customers coming together to produce a mutually valued outcome.
- A strategy to ensure consistent strategy across all channels of service.
- The tailoring of an experience to an individual customer’s needs.
14 Clues: Popular metric for customer advocacy. • A customer who gives an NPS rating 0-6. • The strategy of outsourcing work overseas. • Expression of customer or employee opinions. • Acronym for the customer satisfaction metric. • A technology used to automate customer service. • The tailoring of an experience to an individual customer’s needs. • ...
Only Incredible Customer Representative Knows!! 2021-03-22
Across
- transaction in which no physical goods are transferred from the seller to buyer.
- perhaps the most prominent role of customer service agent
- this is when customers become extension of your sales force
- customer support is one of those jobs where you're never done.
- somewhat related to impulse shoppers but less likely to make purchases.
- Providing a quality product or service
- also known as CX
Down
- when customer first become aware of your brand
- make up the bedrock of any business
- the item offered for sale
- someone who is sociable and great at forming relationship with other people.
- the emotional type of customer
- seeking best deal, period and most likely wont be swayed by upselling techniques
- the voice of the customer in your company
- a customer who's motto is "let's do it right now"
- someone who buys goods or services
16 Clues: also known as CX • the item offered for sale • the emotional type of customer • someone who buys goods or services • make up the bedrock of any business • Providing a quality product or service • the voice of the customer in your company • when customer first become aware of your brand • a customer who's motto is "let's do it right now" • ...
Module 4 Crossword Puzzle 2023-10-30
Across
- The Service Order Report should be run _______ per day.
- An _______ return, is a return sent back without an RMA number.
- MSL and ______ parts cannot be returned if the packaging is open.
- If a customer reports a phone issue you should notify your manager ____________.
- The Service order report is found on the _________.
- Returns over $1000 require_______ approval.
- The PO number on a correction number is the ___ PO number as the original invoice.
- ________ errors are always returned regardless of the dollar amount.
- Terms for a shortage correction order over $100 are ______ due.
Down
- RMA stands for Return _______ Authorization
- Terms for customer error correction orders over $100 are at _________.
- Mouser's standard return policy parts can be returned within 30 ______.
- A _____ order should be entered anytime a correction order is processed.
- Shipping charges are waived on correction orders for Mouser and _______ errors.
- Most orders over 100_______ do not need to be returned.
- ______ Shortage occurs when pieces from a multi piece part are missing
- When a customer requests to reroute a package, you should document the details in a service ________.
- The ____ number comes from the Service Order.
- ______ order issues are documented in a Service Order.
- A customer has 30 days to return parts after an RMA is issued, after that the RMA is _____________.
20 Clues: RMA stands for Return _______ Authorization • Returns over $1000 require_______ approval. • The ____ number comes from the Service Order. • The Service order report is found on the _________. • ______ order issues are documented in a Service Order. • The Service Order Report should be run _______ per day. • Most orders over 100_______ do not need to be returned. • ...
Customer Service Awareness Programme - Topic 1 and 2 2015-10-15
Across
- External Customers – are the people who make ___ day possible.
- Our __________ from various departments are also our customers.
- ________ can results is lost sales as customers might go to competitors.
- Employees appearance, uniforms, and work areas on-site are examples of ________.
- Service Excellence can help us _______ ourselves from competitors.
- Responsiveness is willingness to help customer's_______.
- Taking care of the internal customer puts the external customer contact person in the position to _____.
- Customer satisfaction contributes to customer ___________.
- Our Company's ______is to bring you "Peace of Mind"
Down
- Our motto is "It's beyond just ________"
- Internal Customers – are specific people and __________ who play a role in helping you to serve external customers.
- Our Vision is to always be the best customer service provider both at home and ______
- Assurance is when an issue arises, you give ________ to your customers by assuring them that you will look into their case urgently.
- The Japanese has a way is showing ______ in their gratitude and apology to their customers.
- _____ is the ability to provide what was promised, dependably and accurately.
- Good customer service provides an ____________ that meets customer expectations.
- Empathy is the art of understanding and __________ a customer’s feelings and needs, before finding a solution that meets them.
- By _______ TSI’s promise, vision and motto in our work attitude we can achieve service excellence.
18 Clues: Our motto is "It's beyond just ________" • Our Company's ______is to bring you "Peace of Mind" • Responsiveness is willingness to help customer's_______. • Customer satisfaction contributes to customer ___________. • External Customers – are the people who make ___ day possible. • Our __________ from various departments are also our customers. • ...
Chapter 5 Test Entrepreneurship 2023-02-22
Across
- distinctive aspects, qualities, or characteristics of a product or service
- A unfinished version of the product or service that can be used for testing
- Means by which a product or service is delivered
- Process testing a business concept; allowing the entrepreneur to decide whether a new business concept has potential
- Things that promote the value of a product or service to the customer
- Declaration of specific aspirations of a company, major goals
- Declaration of the scope and purpose of a company
- A person that receives funds from something
- Those most likely to buy the product or service
Down
- Means of delivering directly to the customer
- Distribution channel through which a product or service flows from the producer to the customer
- Means of delivering indirectly to the customer
- Clear and concise description of a business opportunity
- Document describing a new business and a strategy to launch the business
- Description of how entrepreneurs plan to make money with their business concepts
- Organization of individuals and businesses in a specific industry
- Matrix outlining your competitors
- Fed. agency that provides services to small businesses and new entrepreneurs
- Brief recounting of the key points contained in a business plan
- A group of businesses with a common goal/agenda
20 Clues: Matrix outlining your competitors • A person that receives funds from something • Means of delivering directly to the customer • Means of delivering indirectly to the customer • A group of businesses with a common goal/agenda • Those most likely to buy the product or service • Means by which a product or service is delivered • ...
Customer 2024-08-20
Across
- Empowering employees to be customer service heroes.
- A tool to gauge customer sentiment and preferences.
- Whose iconic tech brand is synonymous with innovation and customer experience?
- The cornerstone of exceptional customer service.
- The skill of maintaining long-term customer relationships.
- The skill of anticipating and addressing customer issues proactively.
- A tech wizard whose iconic brand is synonymous with innovation and customer experience.
- This Bollywood underdog story celebrates a sales champion.
Down
- The emotional connection forged between a brand and its customers.
- This book is a blueprint for creating insanely great customer experiences.
- This visionary entrepreneur transformed online retail.
- This online retail giant is obsessed with customer satisfaction.
- This Indian conglomerate is renowned for its customer-centric philosophy.
- The ability to deeply understand customer needs and wants.
- A numerical measure of customer loyalty and advocacy.
- The ultimate goal of every business: is to evoke this feeling in customers.
- This entertainment giant prioritizes magical experiences for its customers.
17 Clues: The cornerstone of exceptional customer service. • Empowering employees to be customer service heroes. • A tool to gauge customer sentiment and preferences. • A numerical measure of customer loyalty and advocacy. • This visionary entrepreneur transformed online retail. • The ability to deeply understand customer needs and wants. • ...
Service 2.0 (2) 2015-06-14
Across
- TELUS Vision:We will differentiate ourselves in the Consumer market by excelling at _______ customer intimacy and making it easy to do business with us.
- TELUS/CE will differentiate itself in the consumer market by _________ at creating customer intimacy and making it easy to do business with us.
- Service 2.0 agents are given select cases to work on. Where do they find them?
- A service 2.0 agent has ________ responsibility for customer outcomes.
- Service 2.0 is waiting for _____ to join the team!
- Where can you find Barrie service 2.0 agent Schedules?
- example, if an agent is away, the customer will have the choice to watt for them, communicate through ________, leave a voice mail or be supported by your extended team of 200 people.
Down
- Carley Brandon is working on developing the PPO's for service 2.0, what else is she working on?
- In April of 2015 our _________ language team members came on board.
- Service 2.0 Description:Transform our service model to focus on _________outcomes rather than individual transactions.
- What "wave" will be approaching Barrie later this year?
- Service 2.0 Objectives:Increase L2R by providing a __________ client experience and decreasing customer effort, while reducing the cost structure to support our clients
- Agents who support Service 2.0 can receive support from DNA through ______.
- When making a courtesy call in Service 2.0 what memo code do you use in SD if the call has been completed?
- Customers are given a choice on how to communicate with us in ways that meet their needs.
15 Clues: Service 2.0 is waiting for _____ to join the team! • Where can you find Barrie service 2.0 agent Schedules? • What "wave" will be approaching Barrie later this year? • In April of 2015 our _________ language team members came on board. • A service 2.0 agent has ________ responsibility for customer outcomes. • ...
Customer obession 2024-08-20
Across
- The skill of anticipating and addressing customer issues proactively.
- Whose iconic tech brand is synonymous with innovation and customer experience?
- Empowering employees to be customer service heroes.
- Jobs A tech wizard whose iconic brand is synonymous with innovation and customer experience.
- The cornerstone of exceptional customer service.
Down
- The ability to deeply understand customer needs and wants.
- This online retail giant is obsessed with customer satisfaction.
- This entertainment giant prioritizes magical experiences for its customers.
- A numerical measure of customer loyalty and advocacy.
- The ultimate goal of every business: is to evoke this feeling in customers.
- The skill of maintaining long-term customer relationships.
- Singh This Bollywood underdog story celebrates a sales champion.
- Our Guest This book is a blueprint for creating insanely great customer experiences.
- The emotional connection forged between a brand and its customers.
- Bezos This visionary entrepreneur transformed online retail.
- A tool to gauge customer sentiment and preferences.
- This Indian conglomerate is renowned for its customer-centric philosophy.
17 Clues: The cornerstone of exceptional customer service. • Empowering employees to be customer service heroes. • A tool to gauge customer sentiment and preferences. • A numerical measure of customer loyalty and advocacy. • The ability to deeply understand customer needs and wants. • The skill of maintaining long-term customer relationships. • ...
Customer service Crossword 2022-09-26
Across
- Something that is needed if there's a chip
- You need to be_____ with a customer
- Something that is needed if the windscreen is cracked
- This is used to book customers in
- Sometimes a customer needs this carrying out
- When the customer isn't happy with the service we raise____
- You sometimes need to show the customer____
- centre, A place where we carry out customers needs
Down
- When the customer is pleased with the service they give us____
- We have to remain____ throughout the call
- something we wear on a call
- Something you offer to a customer
- listening, This is used to show the customer you're interested in helping them
- Something we use to answer customers
- blades, Sometimes have this offer for customers
15 Clues: something we wear on a call • This is used to book customers in • Something you offer to a customer • You need to be_____ with a customer • Something we use to answer customers • We have to remain____ throughout the call • Something that is needed if there's a chip • You sometimes need to show the customer____ • Sometimes a customer needs this carrying out • ...
Customer Service Week 2023-10-03
16 Clues: Chafe • Scheduler • Spain Plant • Soft Shackle • Lifting Sling • Recovery Sling • 12 Strand HMPE • Louisiana Plant • Ferndale Shipper • Washington Plant • Lafayette Shipper • Double Braid Nylon • Our Service Program • Strongest name in Rope • Double Braid Polyester • Customer Service Week Month
Coats Customer Service 2023-09-29
Across
- Dispatches are created in _______.
- Serial numbers can be found on a white label under the _______?
- _______ orders are created for equipment and parts request.
- Tax exempt mean customers do not pay ______.
- What machines can identify the amount of tread left on a tire?
- What type of equipment do we still service but no longer sell?
- _____ is our main equipment color.
- _______ are what we offer as promotions on equipment.
Down
- ______ are created for service request.
- Balancers use what to balance the tire?
- What is our newest product line of equipment called?
- Every machines comes with a _________ unless it is a baseline machine not sold as a combo.
- What type of machine removes the tire from the rim?
- _______ are created for customer rebilling of corrected information.
- ______ _______ is our previous company name.
- _______ is the system used to enter equipment orders.
16 Clues: Dispatches are created in _______. • _____ is our main equipment color. • ______ are created for service request. • Balancers use what to balance the tire? • Tax exempt mean customers do not pay ______. • ______ _______ is our previous company name. • What type of machine removes the tire from the rim? • What is our newest product line of equipment called? • ...
Customer Service Week 2021-09-29
Across
- If a customer wants to stop receiving Push Notifications they need to do this
- The street where our call center is located
- An active member with ≥ 2 billing cycles is known as this type of customer
- Opt-out requests go to this department
- The month that Customer Service Appreciation week falls in
- He is the senior director of the San Diego call center
- Average number of calls needed per hour
Down
- To receive a call, you should use this status
- What the "B" stands for in BLU
- The newest brand to be added to the PeopleConnect family
- You use this resource to find verbatims and chat templates
- They are the reason for our jobs
- Type of fraud where caller knows the person who created the account
- We send our chats through this system
- Rather than logging into a customer's account we use this to help with searches
- A SD Assistant Manager
16 Clues: A SD Assistant Manager • What the "B" stands for in BLU • They are the reason for our jobs • We send our chats through this system • Opt-out requests go to this department • Average number of calls needed per hour • The street where our call center is located • To receive a call, you should use this status • He is the senior director of the San Diego call center • ...
Good Customer Service 2014-02-02
Across
- you must make the customer feel
- to a specific group of customers
- offer this if you dont have a specific item in stock
- unhappy customer will tell...
- happy customer will tell one of these
- the customer complains we must....
- your ears to understand the customers needs
Down
- must be this way for customers to tell you that they have a problem
- a customer comes back more than once
- a dispute to please both the customer and the business
- type of customers you sell your product to
- are the staff customers
- must have this to sell your product
- make these if you cant keep them
- well you have performed
- you must feel when dealing with customers
16 Clues: are the staff customers • well you have performed • unhappy customer will tell... • you must make the customer feel • to a specific group of customers • make these if you cant keep them • the customer complains we must.... • must have this to sell your product • a customer comes back more than once • happy customer will tell one of these • ...
ATS Raving Fans 2020-03-17
Across
- Site of the original ATS store location.
- The A in ATS originally stood for this.
- What does the R stand for in KFR?
- Train people well enough so they can leave, treat them well enough so they don't want to
- Think Different
- The name of Keith Moore's Turtle.
- The purpose of a business is to create a customer who creates customers.
- I find that the harder I work, the more luck I seem to have
- There is no substitute
- Your most unhappy customers are your greatest source of learning
- This percent of customers believe that companies need to provide a more consistent customer service experience.
- Keith Moore's other name for Randy Kimbrough.
- Memorable customer service requires for you to be This by truly observing and listening to your customers.
- Another name of a nonsellable item
- This company helped pave the way for Ats by founding the business model for for-profit thrift stores
- The University where Ken Sobaski received his MBA.
- This attitude sees the good, rather than the negative
- Doing This to customers allows you the power to control the situation, but without taking power away from the customers.
- The customer's perception is your reality.
- Connecting People
- The way to get started is to quit talking and begin doing
- Here is a simple but powerful rule, always give people more than what they expect to get.
- Impossible is nothing
- This percent of Americans use customer service as a factor in deciding whether or not to do business with a company.
- If this was crawling on your shirt, would you flick it off or let it crawl.
Down
- Increasing customer retention rates by just this percent can increase profits by between 25% and 95%.
- These statements are a way to clarify existing information in a subtle way in order to not hurt a customers feelings
- Think Big
- This percent of Americans switched companies last year due to poor customer service.
- The awards given out by ATS each for length of employment.
- The ATS location that has our longest tenured employee.
- 3 S's in Shopping ATS: Savings, Selection, This
- If you really want a booming business, you have to create raving fans
- There is only one boss, The customer.
- This training was introduced in 2016 to help manage ATS employees.
- Your Vision, Our Future
- This percent of customers say that valuing their time is the most important thing a company can do when providing customer service.
- Excellent customer service almost always starts with This.
- The first online onboarding system used by ATS.
- This percent of customers are likely to make repeat purchases with companies who off excellent customer service.
- This software was used for a number of years for ATS accounting.
- Being This helps you to figure out what a customer wants, and how to provide them with a competent service-rather than rushing them out the door.
- Where Shopping is a Pleasure
- Accellerating Growth, Inspiring This.
- The company 2 of our 3 Regional managers came from.
- Reduce, Reuse, Recycle, This.
- Site of the proposed newest ATS location.
- This first, then validate the problem
- The percent of wishes that involve Disney.
- Companies that invest in customer experience also observe an improvement in employee engagement by this percent.
50 Clues: Think Big • Think Different • Connecting People • Impossible is nothing • There is no substitute • Your Vision, Our Future • Where Shopping is a Pleasure • Reduce, Reuse, Recycle, This. • What does the R stand for in KFR? • The name of Keith Moore's Turtle. • Another name of a nonsellable item • There is only one boss, The customer. • Accellerating Growth, Inspiring This. • ...
ATS Raving Fans 2020-03-17
Across
- Site of the original ATS store location.
- The A in ATS originally stood for this.
- What does the R stand for in KFR?
- Train people well enough so they can leave, treat them well enough so they don't want to
- Think Different
- The name of Keith Moore's Turtle.
- The purpose of a business is to create a customer who creates customers.
- I find that the harder I work, the more luck I seem to have
- There is no substitute
- Your most unhappy customers are your greatest source of learning
- This percent of customers believe that companies need to provide a more consistent customer service experience.
- Keith Moore's other name for Randy Kimbrough.
- Memorable customer service requires for you to be This by truly observing and listening to your customers.
- Another name of a nonsellable item
- This company helped pave the way for Ats by founding the business model for for-profit thrift stores
- The University where Ken Sobaski received his MBA.
- This attitude sees the good, rather than the negative
- Doing This to customers allows you the power to control the situation, but without taking power away from the customers.
- The customer's perception is your reality.
- Connecting People
- The way to get started is to quit talking and begin doing
- Here is a simple but powerful rule, always give people more than what they expect to get.
- Impossible is nothing
- This percent of Americans use customer service as a factor in deciding whether or not to do business with a company.
- If this was crawling on your shirt, would you flick it off or let it crawl.
Down
- Increasing customer retention rates by just this percent can increase profits by between 25% and 95%.
- These statements are a way to clarify existing information in a subtle way in order to not hurt a customers feelings
- Think Big
- This percent of Americans switched companies last year due to poor customer service.
- The awards given out by ATS each for length of employment.
- The ATS location that has our longest tenured employee.
- 3 S's in Shopping ATS: Savings, Selection, This
- If you really want a booming business, you have to create raving fans
- There is only one boss, The customer.
- This training was introduced in 2016 to help manage ATS employees.
- Your Vision, Our Future
- This percent of customers say that valuing their time is the most important thing a company can do when providing customer service.
- Excellent customer service almost always starts with This.
- The first online onboarding system used by ATS.
- This percent of customers are likely to make repeat purchases with companies who off excellent customer service.
- This software was used for a number of years for ATS accounting.
- Being This helps you to figure out what a customer wants, and how to provide them with a competent service-rather than rushing them out the door.
- Where Shopping is a Pleasure
- Accellerating Growth, Inspiring This.
- The company 2 of our 3 Regional managers came from.
- Reduce, Reuse, Recycle, This.
- Site of the proposed newest ATS location.
- This first, then validate the problem
- The percent of wishes that involve Disney.
- Companies that invest in customer experience also observe an improvement in employee engagement by this percent.
50 Clues: Think Big • Think Different • Connecting People • Impossible is nothing • There is no substitute • Your Vision, Our Future • Where Shopping is a Pleasure • Reduce, Reuse, Recycle, This. • What does the R stand for in KFR? • The name of Keith Moore's Turtle. • Another name of a nonsellable item • There is only one boss, The customer. • Accellerating Growth, Inspiring This. • ...
Good Customer Service 2014-02-02
Across
- unhappy customer will tell...
- your ears to understand the customers needs
- a customer comes back more than once
- to a specific group of customers
- make these if you cant keep them
- well you have performed
Down
- must be this way for customers to tell you that they have a problem
- type of customers you sell your product to
- a dispute to please both the customer and the business
- you must make the customer feel
- offer this if you dont have a specific item in stock
- the customer complains we must....
- must have this to sell your product
- are the staff customers
- you must feel
- happy customer will tell one of these
16 Clues: you must feel • are the staff customers • well you have performed • unhappy customer will tell... • you must make the customer feel • to a specific group of customers • make these if you cant keep them • the customer complains we must.... • must have this to sell your product • a customer comes back more than once • happy customer will tell one of these • ...
Trails Customer Service 2019-09-06
Across
- Who we transfer pool group inquiry calls to
- An important speech skill
- What we must establish to provide accurate pricing information
- We cannot process these over the phone
- One of the strongest skills in our customer service toolbelt
- Who we transfer party and room rental calls to
- Always a positive
- Our first impression
Down
- A critical skill in customer service
- We can help a customer navigate this process online
- The sport for which we reserve time and space
- Who we transfer league inquiry calls to
- Who we transfer cultural arts inquiries to
- The attitude we bring to every call
- What we provide to every caller upon answering the phone
- Good manners, especially applying to speaking on the phone
16 Clues: Always a positive • Our first impression • An important speech skill • The attitude we bring to every call • A critical skill in customer service • We cannot process these over the phone • Who we transfer league inquiry calls to • Who we transfer cultural arts inquiries to • Who we transfer pool group inquiry calls to • The sport for which we reserve time and space • ...
Repair Terms & Acronyms 2014-06-25
Across
- Customer Induced Damage
- On site Exchange
- Returned Materials Authorization
- Liquid Crystal Module
- Process of maintaining or repairing a device either aesthetically or mechanically
- Band of material that surrounds the perimeter of the phone
- Liquid Crystal Display
- North America Region
- Hold For Quote
- Return unrepaired
- Prepaid label sent to a customer to collect their defective unit
- Customer Called In
- Authorized Service Provider
- Hold for Engineering
- out of warranty
- Touch Panel
Down
- Credit Card
- Dead on Arrival
- End Of Life
- Hold For Material
- Mail in repair Program
- Global Warranty Support
- No Fault Found
- Customer service engineer
- When a customer has not paid for repair and subsequently relinquishes ownership of the device to the manufacturer
- In warranty
- Hold For Customer
- Main Board
- Reverse Logistics
- Portable Product Services (US ASP)
- Customer
- Advanced Exchange
- Proof of Purchase
- FutureTel (Canadian ASP)
34 Clues: Customer • Main Board • Credit Card • End Of Life • In warranty • Touch Panel • No Fault Found • Hold For Quote • Dead on Arrival • out of warranty • On site Exchange • Hold For Material • Hold For Customer • Return unrepaired • Reverse Logistics • Advanced Exchange • Proof of Purchase • Customer Called In • North America Region • Hold for Engineering • Liquid Crystal Module • Mail in repair Program • ...
Customer Service Week 2022-09-30
Across
- Raspunsul corect in Customer Service
- Trasatura esentiala cand vorbim cu clientii
- Cel care semneaza contractul
- Nu suntem "distrasi" de ea si se intampla toata saptamana in B2B Customer Service
- nu e esenta dar e...
- Nu ne dorim sa se intample dar o inregistram clientilor cand ne suna
- Indicator care masoara cat de multumiti sunt clientii
- Grup de oameni care lucreaza impreuna
Down
- Dupa ce primesti un contract
- Dupa ce tragi linie
- Prima linie in Customer Service
- Florile nu ar putea trai fara ea
- Exersezi si inveti
- Portocala
- combustibil pentru a incepe ziua
- Nu se vede cand vorbim cu clientii dar se simte
16 Clues: Portocala • Exersezi si inveti • Dupa ce tragi linie • nu e esenta dar e... • Dupa ce primesti un contract • Cel care semneaza contractul • Prima linie in Customer Service • Florile nu ar putea trai fara ea • combustibil pentru a incepe ziua • Raspunsul corect in Customer Service • Grup de oameni care lucreaza impreuna • Trasatura esentiala cand vorbim cu clientii • ...
CUSTOMER SERVICE CHALLENGE 2021-11-30
Across
- Where to find any purchased warranties/insurance on cass
- A letter from a state dmv/tag agency requesting a title for registration.
- Fees that are not able to be waived
- Amount customer is responsible for during insurance claim.
- Where new reps dispatch their cases
- Questions to understand reason for call
- Example: "I can help you with that"
- Type of insurance included in Lease and NY accounts
Down
- The type of interest loan for Retail Accounts
- Daily interest charge
- Where we process debit card transactions
- Payments required to be eligible to request ext/def
- Where we process ach transactions
- Document needed to obtain Lease title
- Where we log allegations of deceptive, unfair or abusive practices
- Balance on loan that is not interest
16 Clues: Daily interest charge • Where we process ach transactions • Fees that are not able to be waived • Where new reps dispatch their cases • Example: "I can help you with that" • Balance on loan that is not interest • Document needed to obtain Lease title • Questions to understand reason for call • Where we process debit card transactions • ...
Customer Service Week 2024-09-17
Across
- Making sure the customer is happy with the resolution
- Being accessible to customer needs
- Acknowledging issues before they become a problem
- Being able to truly listen to customers
- The ability to understand the customer's perspective
- What's for lunch tomorrow?
- What was served for breakfast yesterday?
- Being able to hear customers and respond appropriately
Down
- Communicating clearly with customers, especially if there are any service issues
- Who was the Regional winner of last years Unsurpassed Customer Service Award?
- providing more than what was initially promised to a customer.
- The act of suggesting someone for a award
- This weeks first day activity
- A feeling or expression of admiration, approval, or gratitude.
- Being patient is important for helping customers work through issues
- be better than
16 Clues: be better than • What's for lunch tomorrow? • This weeks first day activity • Being accessible to customer needs • Being able to truly listen to customers • What was served for breakfast yesterday? • The act of suggesting someone for a award • Acknowledging issues before they become a problem • The ability to understand the customer's perspective • ...
RiO Week 2017-07-09
Across
- A ________ is a tool that allows instituitions to moderate risk, but also continuously deliver products and services despite disruption.
- ITIL talks about three types of service providers for providing IT service to the customer. They are internal, external and __________
- Organizations are embracing _________ to accelerate software delivery and increase collaboration amongst development, assurance, and operations teams.
- IT _________ are responsible for the smooth functioning of the infrastructure that support application deployment to internal and external customers
- The _______ ransomware attack was a May 2017 worldwide cyberattack which targeted computers running the Microsoft Windows operating system.
- ___________, integrity and availability is a model designed to guide policies for information security within the orgaization.
- _________ customer support is about identifying and resolving customer issues before they become problems
- _________ clearly defines the service delivery expectation.
- We, at TCS, as well as our customers, have a zero-tolerance policy towards _______ lapses.
Down
- A ________ is anyone who pays the Service Provider for the service rendered
- The RiO initiative team in collaboration with the _________ team brings to you the RiO Week in TCS
- A ________ service is a service that must be there for any value to be delivered
- In DELETE/UPDATE queries _________ should be totally avoided as it can produce junk results
- ________ planning is the maximum amount or number that can be received or contained.
- Digital ___________ Services, a set of newly launched Service Practices in emerging high growth areas.
- ________ Level Management is the process that forms the link between the IT orgaization and customers.
- ________ is a collaborative learning platform on the cloud that powers improved learning outcomes.
- A weakness which allows an attacker to reduce a system's information assurance
- RiO is an execution ____________ to enable availability of service 24 X 7 for our customers
- Rigor in Operations(RiO) = Discipline in Execution + Pursuit of _____________
20 Clues: _________ clearly defines the service delivery expectation. • A ________ is anyone who pays the Service Provider for the service rendered • Rigor in Operations(RiO) = Discipline in Execution + Pursuit of _____________ • A weakness which allows an attacker to reduce a system's information assurance • ...
Entrepreneurship test Chapter 5 2022-02-07
Across
- things that promote or enhance the value of a product or a service to the customer
- the means by which a product or service is delivered to the customer
- the means of delivering a service or product directly to the customer, such as via a Web site
- a declaration of the specific aspirations of a company, the major goals for which it will strive
- a brief recounting of the key points contained in a business plan
- a description of how entrepreneurs plan to make money with their business concepts
- clear and precise description of a business opportunity
- a working model used by entrepreneurs to determine what it takes to develop their products or services
Down
- a tool for organizing important information about a business venture’s competition
- end users of the service, also called the consumer
- the process that tests a business concept;
- distinctive aspects, qualities, or characteristics of a product or service
- the distribution channel through which a product or service flows from the producer to the customer
- the means of delivering a service or product indirectly to the customer, such as through a wholesaler
- distinctive aspects, qualities, or characteristics of a product or service
- a group of businesses with a common interest
- a document that describes a new business and a strategy to launch that business
- the federal agency that provides services to small businesses and new entrepreneurs, including counseling, publications, and financial aid
- people most likely to buy a business’s products and services
19 Clues: the process that tests a business concept; • a group of businesses with a common interest • end users of the service, also called the consumer • clear and precise description of a business opportunity • people most likely to buy a business’s products and services • a brief recounting of the key points contained in a business plan • ...
Operational Metrics Chapter Review #2 2019-02-12
Across
- unique route through a service system
- work activity that limits the throughput of the entire process
- moving process capabilities from a domestic location to another country
- a set of tasks an individual performs
- a design layout based on self-contained groups of equipment
- all value added activities
- provides the behavioral setting where service encounters take place
- a fraction of time an individual or workstation is busy over the long run
- a measure of the contribution margin required to deliver a good or service as growth and volume increase
- time interval between successive outputs coming off the assembly line
Down
- a system that produces goods in advance of customer demand
- a type of integration that refers to acquiring capabilities toward suppliers
- probability that a manufactured good performs its intended function
- quality function deployment
- organization in several countries to minimize costs
- strategy for learning about customer wants, needs, and behaviors
- improving productivity and safety by improving work spaces
- goods or services with no customer options
- any service problem a customer has
- law that computes resource utilization
20 Clues: all value added activities • quality function deployment • any service problem a customer has • unique route through a service system • a set of tasks an individual performs • law that computes resource utilization • goods or services with no customer options • organization in several countries to minimize costs • a system that produces goods in advance of customer demand • ...
Customer Service 2018-08-14
Across
- Ee needs to miss time from work for a family member
- Ee is going to be missing time to own illness
- Missing a 2 weeks to care for a Family member
- Ability to really listen to customers needs and provide them with great service
- You should always be ________ the employee for calling.
- Ee was injured on the job
Down
- The ability to understands and share the feelings of another
- Need to take an absence for an illness for 8 hours
- You will use this every day
- You should all ways have a
10 Clues: Ee was injured on the job • You should all ways have a • You will use this every day • Ee is going to be missing time to own illness • Missing a 2 weeks to care for a Family member • Need to take an absence for an illness for 8 hours • Ee needs to miss time from work for a family member • You should always be ________ the employee for calling. • ...
Customer Service 2022-07-25
Across
- exchange information
- We must aim to get customer right ____time
- the people we are here to serve
- Assistance or support for customers
- A customer who wants immediate action wont like this
Down
- you do this with your ears to find out what customers want
- Try to give customer more than one option to ____from
- the opposite of rigid
- Be Concerned about the customer
- how we want our customer to feel after our service
10 Clues: exchange information • the opposite of rigid • the people we are here to serve • Be Concerned about the customer • Assistance or support for customers • We must aim to get customer right ____time • how we want our customer to feel after our service • A customer who wants immediate action wont like this • Try to give customer more than one option to ____from • ...
CUSTOMER SERVICE 2022-11-10
Across
- the position or purpose in a situation, organization, society, or relationship
- characterized by speech; sometimes used in combination
- I will _____ to talk to him
- You have to take a ____ test
Down
- Something that you have to do because it is part of your job
- using sign language,body movements, facial expressions, gestures,
- The internet was down because of a fault in the local _______ connection.
- “A building or room where people perform their jobs, or these places generally”
- The accountant assistant sent the report to the CEO
- Students move ______ within the campus
10 Clues: I will _____ to talk to him • You have to take a ____ test • Students move ______ within the campus • The accountant assistant sent the report to the CEO • characterized by speech; sometimes used in combination • Something that you have to do because it is part of your job • using sign language,body movements, facial expressions, gestures, • ...
customer service 2022-10-18
Across
- how the staff need talk
- the... of a product
- a company user these to sell a product
- what a product needs to earn profit
- the customer needs to ... on a service
- something that staff would need to know
Down
- info the staff would need to know...
- the behavior of staff towards customers
- a company needs a...
- ... of a product
10 Clues: ... of a product • the... of a product • a company needs a... • how the staff need talk • what a product needs to earn profit • info the staff would need to know... • a company user these to sell a product • the customer needs to ... on a service • the behavior of staff towards customers • something that staff would need to know
Customer service 2020-11-25
10 Clues: Positive image • Who buy products • Two factor theory • Customers returning • Five hierarchy levels • How happy workers are • Asking customers about products • Customers are pleased with products • Customers who don't like the service • Better communication between workers
Customer service 2023-04-11
Across
- level agreement a contract that defines the level of service that a customer can expect from a company
- comments or suggestions provided by a customer to a company about their products or services
- feeling content or pleased with a product or service
- finding a solution to a customer's problem
- understanding and sharing a customer's feelings
Down
- when a customer's issue is elevated to a higher level of management for resolution
- an expression of dissatisfaction
- center a place where telephone calls are handled, typically used for customer service
- ticket a record of a customer's support request, usually created by a company's support team
- money given back to a customer for a returned item
10 Clues: an expression of dissatisfaction • finding a solution to a customer's problem • understanding and sharing a customer's feelings • money given back to a customer for a returned item • feeling content or pleased with a product or service • when a customer's issue is elevated to a higher level of management for resolution • ...
Customer Service 2022-12-05
Across
- First word of the Band name in 2003 movie that stared Jamie Lee Curtis and Lindsay Lohan. This word will lead you to an OTC item you need to sell.
- There are 5 of these in the Alphabet. Can you find a pt who's last name begins with one
- Academy award winning actress that played in movie about Philadelphia sports team and also a character that Jose's cat is named after. Find a pt who's name starts with her first name letter.
- The atomic number of Arsenic will show you the orders you need
Down
- Gorham Building in New York's Address will lead you to the minutes you need to be in the queue
- This months birthstone is multi colored and composed of silica.
- PT from the state where George Washington Carver was born
- MED that shares the nick name of a basketball playing Golden Retriever from a 1997 Movie
- Famous band that has hits like "Always" and "All the Small Things" will show you the min # you need to get in OTC
- # of colors in a rainbow will show you your decline call max
10 Clues: PT from the state where George Washington Carver was born • # of colors in a rainbow will show you your decline call max • The atomic number of Arsenic will show you the orders you need • This months birthstone is multi colored and composed of silica. • There are 5 of these in the Alphabet. Can you find a pt who's last name begins with one • ...
customer service 2023-10-24
Across
- the degree of excellence
- a person who purchases goods and services for personal use
- a substance that is manufactured or refined for sale
- the fact or condition of being regarded or treated as more important
Down
- a person's devotion or sentiment of attachment to a particular object
- greet customers with this before, during and after
- importance self worth
- of the highest quality
- the action of helping or doing work for someone
- doing well and are successful
10 Clues: importance self worth • of the highest quality • the degree of excellence • doing well and are successful • the action of helping or doing work for someone • greet customers with this before, during and after • a substance that is manufactured or refined for sale • a person who purchases goods and services for personal use • ...
customer service 2024-03-13
Customer Service Crossword 2013-07-19
Across
- an item that the organisation is selling or supplying
- organisation led by profit
- defines the extents and limits of customer service
- type of customer service offered after purchase
- a method of keeping product and service knowledge up to date
- the reason why a product/service is different from and better than the competition (Abbr.)
- on-line tool for promoting product or service
- a method of keeping product and service knowledge up to date
- organisation e.g. charity
- a method of keeping product and service knowledge up to date
Down
- organisation providing services
- marketing tool to promote product/service and engage with people
- an organisation may provide this
- method for increasing sales
- external agency for information on Customer Service (Abbr.)
15 Clues: organisation e.g. charity • organisation led by profit • method for increasing sales • organisation providing services • an organisation may provide this • on-line tool for promoting product or service • type of customer service offered after purchase • defines the extents and limits of customer service • an item that the organisation is selling or supplying • ...