customer service Crossword Puzzles

Customer Service 2015-08-24

Customer Service crossword puzzle
Across
  1. of or relating to fiction; invented for the purposes of fiction
  2. services office a room/building in which vocational advice can be obtained from a careers officer.
  3. organizations is usually a nonprofit organization seeking to further a particular profession, the interests of individuals engaged in that profession and the public interest.
  4. a person policy or action creating or controlling a situation by causing something to happen rather than responding to it after it has happened
  5. thoughtful of others; considerate; polite; courteous
  6. interact with other people to exchange information and develop contacts, especially to further one's career
Down
  1. up further observation or treatment of a patient, especially to monitor earlier treatment.
  2. an act of referring someone or something for consultation, review, or further action.
  3. having or showing the capacity to become or develop into something in the future
  4. fairs a fair for employers and schools to meet with prospective job seekers.
  5. list The list of sources used or considered in preparing a work.
  6. make an action or process easy or easier.
  7. interview a meeting in which a potential job seeker seeks advice on their career
  8. to be in charge of or in command
  9. an experienced and trusted adviser.

15 Clues: to be in charge of or in command • an experienced and trusted adviser. • make an action or process easy or easier. • thoughtful of others; considerate; polite; courteous • of or relating to fiction; invented for the purposes of fiction • list The list of sources used or considered in preparing a work. • ...

Customer service 2021-01-28

Customer service crossword puzzle
Across
  1. You can ask for _____ if you can't find the product you are looking for.
  2. A repayment of a sum of money.
  3. How would you like to ____? Cash or card?
  4. I really like this product, I would ____ it to my friends.
  5. I'm sorry you had to wait for so long. Thank you for your ______.
  6. Look! I found this shirt on sale. I got it for half the ____.
Down
  1. The opposite of satisfied.
  2. If you are not happy with the customer service you can make a ____.
  3. This company ships their products all over the world. They offer worldwide _____.
  4. A written promise from a company to repair or replace a product that is faulty.
  5. A proof of purchase. You need this e.g. if you want to make a return.
  6. To express regret for something that one has done wrong.
  7. If you buy three products, you will get a ____ of 25 %.
  8. How much does this book ____?

14 Clues: The opposite of satisfied. • How much does this book ____? • A repayment of a sum of money. • How would you like to ____? Cash or card? • If you buy three products, you will get a ____ of 25 %. • To express regret for something that one has done wrong. • I really like this product, I would ____ it to my friends. • ...

Customer Service 2023-09-27

Customer Service crossword puzzle
Across
  1. WE SHOULD BE WORKING OUR TO-DO LIST DURING OUR _
  2. QHC LETTER REQUESTS SHOULD BE SENT TO WHICH QUEUE?
  3. WHAT COLOR IS THE PRIORITY HEALTH LOGO
  4. SHOULD WE REVIEW PENDING CLAIMS WITH A MEMBER?
  5. ROUTE QUEUS WHICH KNOWLEDGE ARTICLE WILL HELP WITH QUEUE TURNAROUND TIMES?
  6. MATTER EXPERTS SME STANDS FOR?
  7. DIABETIC SUPPLIES MAY BE COVERED UNDER PHARMACY OR _
  8. WHAT MEETINGS ARE CONDUCTED TWICE A WEEK?
Down
  1. CACHE PRIOR TO CALLING IT FOR TECH ISSUES WHAT SHOULD WE BE DOING?
  2. COCC LETTERS INDICATE THAT YOUR PRIOR INSURANCE COVERED HAS _
  3. INDIVIDUAL MARKETS ASSISTS WITH __ MATTERS
  4. DO YOU HAVE TO ENROLL IN PH MEDICAL IN ORDER TO GET DELTA DENTAL?
  5. WHAT MONTH DOES OEP START?
  6. The Acronym for Priority Health

14 Clues: WHAT MONTH DOES OEP START? • The Acronym for Priority Health • MATTER EXPERTS SME STANDS FOR? • WHAT COLOR IS THE PRIORITY HEALTH LOGO • WHAT MEETINGS ARE CONDUCTED TWICE A WEEK? • INDIVIDUAL MARKETS ASSISTS WITH __ MATTERS • SHOULD WE REVIEW PENDING CLAIMS WITH A MEMBER? • WE SHOULD BE WORKING OUR TO-DO LIST DURING OUR _ • ...

AHM 2025-08-29

AHM crossword puzzle
Across
  1. What the customer perceives they gain from a service or product.
  2. When customers recommend your brand to others.
  3. How happy a customer feels after service.
  4. The foundation of every long-term customer relationship.
  5. Keeping existing customers over time.
  6. Showing concern for customer needs and well-being.
  7. The end-to-end path a customer takes with a brand.
  8. Understanding and sharing a customer’s feelings.
  9. How actively customers interact with a brand.
  10. The first step in understanding customer needs.
  11. What is delivered to meet customer needs.
  12. What every customer expects from products and services.
Down
  1. What customers share to help improve products or services.
  2. The long-term connection built with customers.
  3. When a customer repeatedly chooses your brand.
  4. A commitment made to the customer.
  5. What customers seek when they face a problem.
  6. The overall journey a customer has with a company.
  7. Helping customers when they face issues.
  8. Tailoring experiences to individual customers.

20 Clues: A commitment made to the customer. • Keeping existing customers over time. • Helping customers when they face issues. • How happy a customer feels after service. • What is delivered to meet customer needs. • What customers seek when they face a problem. • How actively customers interact with a brand. • The long-term connection built with customers. • ...

LAZ Crossword 2020-01-07

LAZ Crossword crossword puzzle
Across
  1. Name of representative spotlighted in this month's newsletter
  2. Number of Seasonal Customer Service representatives that are currently with Customer Sercvice
  3. Department who handles Tech Issues at the customer level
  4. Drama Llama
  5. Customer Service Manager
  6. Unofficial mascot of CS
  7. Customer Service Trainer
  8. Tool in which representatives communicate through text
  9. Theme of Alonso, Marcella, and Meg's Holiday Decorating entry
  10. Representative often mistaken for her "twin"
  11. Brand name of gift LAZ employees received in 2019
Down
  1. Additional title of a CS representative who assists Sales
  2. Representative(s) who assist in taking credit card payemnts when paying an invoice
  3. Max number of licenses Customer Service can quote for Canadian customers
  4. Name of representative spotlighted in this month's newsletter
  5. Rebecca and Michael spent over 20hrs creating this piece of their Holiday Contest decoration
  6. Extention you would dial to reach the general CS Queue
  7. Color to wear on Thursdays
  8. Name of step-by-step instructions on the product pages that assist customers that are often seen as "Need Help?"
  9. #1 Reason why a customer contacted Customer Service (from the December Newsletter)

20 Clues: Drama Llama • Unofficial mascot of CS • Customer Service Manager • Customer Service Trainer • Color to wear on Thursdays • Representative often mistaken for her "twin" • Brand name of gift LAZ employees received in 2019 • Extention you would dial to reach the general CS Queue • Tool in which representatives communicate through text • ...

Test 2025-09-01

Test crossword puzzle
Across
  1. What the customer perceives they gain from a service or product.
  2. When customers recommend your brand to others.
  3. How happy a customer feels after service.
  4. The foundation of every long-term customer relationship.
  5. Keeping existing customers over time.
  6. Showing concern for customer needs and well-being.
  7. The end-to-end path a customer takes with a brand.
  8. Understanding and sharing a customer’s feelings.
  9. How actively customers interact with a brand.
  10. The first step in understanding customer needs.
  11. What is delivered to meet customer needs.
  12. What every customer expects from products and services.
Down
  1. What customers share to help improve products or services.
  2. The long-term connection built with customers.
  3. When a customer repeatedly chooses your brand.
  4. A commitment made to the customer.
  5. What customers seek when they face a problem.
  6. The overall journey a customer has with a company.
  7. Helping customers when they face issues.
  8. Tailoring experiences to individual customers.

20 Clues: A commitment made to the customer. • Keeping existing customers over time. • Helping customers when they face issues. • How happy a customer feels after service. • What is delivered to meet customer needs. • What customers seek when they face a problem. • How actively customers interact with a brand. • The long-term connection built with customers. • ...

Freee 2025-08-29

Freee crossword puzzle
Across
  1. What the customer perceives they gain from a service or product.
  2. When customers recommend your brand to others.
  3. How happy a customer feels after service.
  4. The foundation of every long-term customer relationship.
  5. Keeping existing customers over time.
  6. Showing concern for customer needs and well-being.
  7. The end-to-end path a customer takes with a brand.
  8. Understanding and sharing a customer’s feelings.
  9. How actively customers interact with a brand.
  10. The first step in understanding customer needs.
  11. What is delivered to meet customer needs.
  12. What every customer expects from products and services.
Down
  1. What customers share to help improve products or services.
  2. The long-term connection built with customers.
  3. When a customer repeatedly chooses your brand.
  4. A commitment made to the customer.
  5. What customers seek when they face a problem.
  6. The overall journey a customer has with a company.
  7. Helping customers when they face issues.
  8. Tailoring experiences to individual customers.

20 Clues: A commitment made to the customer. • Keeping existing customers over time. • Helping customers when they face issues. • How happy a customer feels after service. • What is delivered to meet customer needs. • What customers seek when they face a problem. • How actively customers interact with a brand. • The long-term connection built with customers. • ...

AHM Team 1 2025-09-02

AHM Team 1 crossword puzzle
Across
  1. Tailoring experiences to individual customers.
  2. What customers seek when they face a problem.
  3. What the customer perceives they gain from a service or product.
  4. Showing concern for customer needs and well-being.
  5. The first step in understanding customer needs.
  6. What customers share to help improve products or services.
  7. Understanding and sharing a customer’s feelings.
  8. When customers recommend your company to others.
  9. Keeping existing customers over time.
  10. A commitment made to the customer.
  11. Helping customers when they face issues.
Down
  1. When a customer repeatedly chooses your company.
  2. The overall journey a customer has with a company.
  3. The foundation of every long-term customer relationship.
  4. How actively customers interact with a company.
  5. What every customer expects from products and services.
  6. The long-term connection built with customers.
  7. How happy a customer feels after service.
  8. What is delivered to meet customer needs.
  9. The end-to-end path a customer takes with a company.

20 Clues: A commitment made to the customer. • Keeping existing customers over time. • Helping customers when they face issues. • How happy a customer feels after service. • What is delivered to meet customer needs. • What customers seek when they face a problem. • Tailoring experiences to individual customers. • The long-term connection built with customers. • ...

AHM Team 2 2025-09-02

AHM Team 2 crossword puzzle
Across
  1. Tailoring experiences to individual customers.
  2. What customers seek when they face a problem.
  3. What the customer perceives they gain from a service or product.
  4. Showing concern for customer needs and well-being.
  5. The first step in understanding customer needs.
  6. What customers share to help improve products or services.
  7. Understanding and sharing a customer’s feelings.
  8. When customers recommend your company to others.
  9. Keeping existing customers over time.
  10. A commitment made to the customer.
  11. Helping customers when they face issues.
Down
  1. When a customer repeatedly chooses your company.
  2. The overall journey a customer has with a company.
  3. The foundation of every long-term customer relationship.
  4. How actively customers interact with a company.
  5. What every customer expects from products and services.
  6. The long-term connection built with customers.
  7. How happy a customer feels after service.
  8. What is delivered to meet customer needs.
  9. The end-to-end path a customer takes with a company.

20 Clues: A commitment made to the customer. • Keeping existing customers over time. • Helping customers when they face issues. • How happy a customer feels after service. • What is delivered to meet customer needs. • What customers seek when they face a problem. • Tailoring experiences to individual customers. • The long-term connection built with customers. • ...

LAZ Crossword 2020-01-07

LAZ Crossword crossword puzzle
Across
  1. Name of representative spotlighted in this month's newsletter
  2. Case management software that CS uses - branched off of SalesForce
  3. Max number of licenses Customer Service can quote for Canadian customers
  4. Number of Seasonal Customer Service representatives that are currently with Customer Sercvice
  5. Customer Service Trainer
  6. Additional title of a CS representative who assists Sales
  7. Tool in which representatives communicate through text
  8. Name of representative spotlighted in this month's newsletter
  9. Brand name of gift LAZ employees received in 2019
  10. Rebecca and Michael spent over 20hrs creating this piece of their Holiday Contest decoration
  11. Extention you would dial to reach the general CS Queue
  12. Customer Service Manager
  13. Color to wear on Thursdays
Down
  1. Name of step-by-step instructions on the product pages that assist customers that are often seen as "Need Help?"
  2. Theme of Alonso, Marcella, and Meg's Holiday Decorating entry
  3. Department who handles Tech Issues at the customer level
  4. Customer account database
  5. Full name of new LAZ President
  6. #1 Reason why a customer contacted Customer Service (from the December Newsletter)
  7. Credit card payment for an invoice goes to...
  8. New-ish owner of Learning A-Z
  9. Representative often mistaken for her "twin"
  10. Something to stand around and talk about workplace gossip
  11. Drama Llama
  12. Unofficial mascot of CS

25 Clues: Drama Llama • Unofficial mascot of CS • Customer Service Trainer • Customer Service Manager • Customer account database • Color to wear on Thursdays • New-ish owner of Learning A-Z • Full name of new LAZ President • Representative often mistaken for her "twin" • Credit card payment for an invoice goes to... • Brand name of gift LAZ employees received in 2019 • ...

Service Requirement Management 2019-09-23

Service Requirement Management crossword puzzle
Across
  1. Customer service product ____ are used to explore more information about which customer services are available for specific products
  2. A new product requiring CUS support and learning services would follow the ______ Track process
  3. You can search the CUS offerings by Service, by _________, or by Direct Track catalogs
  4. The _______ required for the design phase is the main difference between SRM Fast Track and Design Track requests
  5. Support Services is an example of a service _______
  6. The SRM Direct Track can only be used for ________ services
  7. In the SRM flow, the first thing a requestor must do is check if their requirement is eligible for
  8. You can check the ___ catalog with Amadeus master data for more information on the service
  9. _____ means it is a service that is included into the offer to the customer as part of the product/solution fees
Down
  1. Only a service _________ is the unique ID to be used for a service offering
  2. The SRM Fast Track is required when service requirements are ___________
  3. You should follow the instructions in the Direct Track _____________ to request the service
  4. If you have a customer who requires his own service portal integrated with the Amadeus Service Hub, you would use the _______ Track request
  5. The Service _____________ Management ensures alignment with our customer service strategy and customer satisfaction
  6. SRM __________ Service implementation needs, Requestor needs, available service offerings and costs to deliver services that meet customer needs
  7. Consultancy Services is an example of a service _________
  8. If you are an Account Manager wanting to have an on-site Cytric training in Turkey in Turkish Language, you would use the _______ Track
  9. The SRM Design Track is required for _______ service requirements

18 Clues: Support Services is an example of a service _______ • Consultancy Services is an example of a service _________ • The SRM Direct Track can only be used for ________ services • The SRM Design Track is required for _______ service requirements • The SRM Fast Track is required when service requirements are ___________ • ...

Field Service D365 Crossword-What do you click to get to... 2024-06-14

Field Service D365 Crossword-What do you click to get to... crossword puzzle
Across
  1. Quote to Customer
  2. Type of work
  3. Work site in FO
  4. Work Order in FO
  5. Service Agent
  6. Accounts we order from
  7. Notes
  8. Tech Skills
  9. Activity
  10. Customer Site in FO
  11. Node
  12. Equipment
  13. Dispatch board
Down
  1. PR
  2. Customers
  3. Vendor Warranties
  4. Scheduled Service Call
  5. Work to preform
  6. HVAC/Plumbing
  7. Flat Rate Call
  8. Service Call
  9. Tech App
  10. Customer Site

23 Clues: PR • Node • Notes • Tech App • Activity • Customers • Equipment • Tech Skills • Type of work • Service Call • Service Agent • HVAC/Plumbing • Customer Site • Flat Rate Call • Dispatch board • Work site in FO • Work to preform • Work Order in FO • Quote to Customer • Vendor Warranties • Customer Site in FO • Scheduled Service Call • Accounts we order from

LAZ Crossword 2020-01-16

LAZ Crossword crossword puzzle
Across
  1. Drama Llama
  2. Name of representative spotlighted in this month's newsletter
  3. Tool in which representatives communicate through text
  4. Customer account database
  5. Name of step-by-step instructions on the product pages that assist customers that are often seen as "Need Help?"
  6. Department who handles Tech Issues at the customer level
  7. Brand name of gift LAZ employees received in 2019
  8. Max number of licenses Customer Service can quote for Canadian customers
  9. Name of representative spotlighted in this month's newsletter
  10. #1 Reason why a customer contacted Customer Service (from the December Newsletter)
Down
  1. Something to stand around and talk about workplace gossip
  2. Number of Seasonal Customer Service representatives that are currently with Customer Sercvice
  3. Full name of new LAZ President
  4. Additional title of a CS representative who assists Sales Representatives
  5. Representative often mistaken for her "twin"
  6. Credit card payment for an invoice goes to...
  7. Case management software that CS uses - branched off of SalesForce
  8. Customer Service Trainer
  9. Unofficial mascot of CS

19 Clues: Drama Llama • Unofficial mascot of CS • Customer Service Trainer • Customer account database • Full name of new LAZ President • Representative often mistaken for her "twin" • Credit card payment for an invoice goes to... • Brand name of gift LAZ employees received in 2019 • Tool in which representatives communicate through text • ...

Wrap-up Puzzle 2016-03-13

Wrap-up Puzzle crossword puzzle
Across
  1. This trait is about projecting a positive image
  2. When you focus on the customer, you tend to be more __________
  3. The "S" in PAS
  4. Category of service that encourages the customer to act
  5. Ah, yes the service we received was good
  6. "Let me put it in another way"
  7. This type of service revolves around providing information
  8. Most of us are guilty of not __________ and just interested in putting our points of view
Down
  1. Will you be taken seriously with this kind of service?
  2. Good service benefits this group of people, amongst others
  3. This kind of service does little to create a bond with your customer
  4. the buck stops here
  5. Outstanding, unforgettable, they really went out of the way
  6. You create this for your customer with a great service
  7. Don't forget our __________ customers - they too expect a great service standard from you
  8. Service is not just a random approach - rather it has to be provided at every __________
  9. "Normally that is difficult, but let me check if we can offer you a workaround" - an example of __________ language
  10. Watch the clock, just get by, no initiative
  11. These type of questions help customers elaborate on a topic
  12. The good old saying - Customer is __________

20 Clues: The "S" in PAS • the buck stops here • "Let me put it in another way" • Ah, yes the service we received was good • Watch the clock, just get by, no initiative • The good old saying - Customer is __________ • This trait is about projecting a positive image • Will you be taken seriously with this kind of service? • You create this for your customer with a great service • ...

Hospitality 2022-10-03

Hospitality crossword puzzle
Across
  1. someone talking about your business
  2. doing your job well
  3. workers you encounter while in a business
  4. making a customer happy
  5. doing your job the same every time
  6. ability to understand others feelings
  7. seeing someone while in a business
  8. an employee that mainly works with customers
Down
  1. important part of businesses service
  2. a written plan to help employees provide quality service
  3. assistance provided by a business
  4. workers you dont encounter while in a business
  5. the action of helping or doing work for someone
  6. a person staying somewhere other than their home
  7. someone buying something from a business

15 Clues: doing your job well • making a customer happy • assistance provided by a business • doing your job the same every time • seeing someone while in a business • someone talking about your business • important part of businesses service • ability to understand others feelings • someone buying something from a business • workers you encounter while in a business • ...

Hospitality 2022-10-03

Hospitality crossword puzzle
Across
  1. someone talking about your business
  2. doing your job well
  3. workers you encounter while in a business
  4. making a customer happy
  5. doing your job the same every time
  6. ability to understand others feelings
  7. seeing someone while in a business
  8. an employee that mainly works with customers
Down
  1. important part of businesses service
  2. a written plan to help employees provide quality service
  3. assistance provided by a business
  4. workers you dont encounter while in a business
  5. the action of helping or doing work for someone
  6. a person staying somewhere other than their home
  7. someone buying something from a business

15 Clues: doing your job well • making a customer happy • assistance provided by a business • doing your job the same every time • seeing someone while in a business • someone talking about your business • important part of businesses service • ability to understand others feelings • someone buying something from a business • workers you encounter while in a business • ...

The Power of Customer Service 2021-10-01

The Power of Customer Service crossword puzzle
Across
  1. Customer Service Team with the power of account creation and more
  2. A ____ order is when products are shipped free of charge
  3. Customer Service Team who uses their powers taking care of customers ranging from vets to pet owners, places a lot of orders and more
  4. Zoetis therapeutic product that comes in a caplet and chewable form
  5. Customer Service Team with the power to process orders for feed additives and more
  6. Zoetis product-West Nile Innovator is used on this species
  7. Customer Service Team with the power to process sample orders and more
  8. Zoetis product with a powerful shelf life of 56 days
  9. Zoetis DEA product that contains Ketamine
Down
  1. Zoetis product that uses the power of Selamectin & Sarolaner
  2. Customer Service Team with power knowledge on dx products and more
  3. SAP order type used to process debits
  4. Zoetis product with an oncology power
  5. SAP order type used to process credits
  6. Zoetis selling partner who we often reference customers to when product is unavailable
  7. Customer Service Team with power knowledge of returns, credits, debits and more
  8. SAP order type used to process a purchase order
  9. Popular Zoetis product with the power to combat itching in tablet form
  10. Customer Service Team with the power to process orders for ProFLOK

19 Clues: SAP order type used to process debits • Zoetis product with an oncology power • SAP order type used to process credits • Zoetis DEA product that contains Ketamine • SAP order type used to process a purchase order • Zoetis product with a powerful shelf life of 56 days • A ____ order is when products are shipped free of charge • ...

Fixed Operations Metrics and Misc. 2025-06-11

Fixed Operations Metrics and Misc. crossword puzzle
Across
  1. Common checklist process service uses to identify needed repairs.
  2. Parts KPI measuring how often the correct part is available immediately for repair.
  3. Total time it takes for a vehicle to move through a repair or reconditioning process.
  4. Acronym for metric that measures customer satisfaction after service.
  5. Percentage of overhead absorbed by service and parts gross profit.
  6. _____ Percentage. The percentage of vehicle inspections done with customer present.
  7. _____ Pay Labor Gross Profit %. The profit margin on customer-paid labor services.
  8. Number of times inventory is sold and replaced over a period.
  9. Work advised but declined by the customer.
  10. The dealership employee who communicates between the customer and technician.
  11. Service process designed for quick maintenance items like oil changes.
  12. Average number of labor hours billed per repair order.
  13. Document that tracks all work performed on a vehicle in the service department.
  14. Service work billed back to the dealership, often for reconditioning used vehicles.
  15. _____ Capacity. The maximum volume a service shop can handle.
  16. Percentage of demand met immediately from inventory.
Down
  1. Account Funds used to satisfy customer issues not billed to warranty or customer.
  2. Where technicians and customers go to request parts at the dealership.
  3. _____ Efficiency. The measure of technician's hours produced versus hours worked.
  4. _____ Percentage. The % of additional recommended work sold during visit.
  5. The person responsible for diagnosing and repairing vehicles in the service department.
  6. Value of unsellable or outdated parts.
  7. _____ Order Performance. The measure of manufacturer fill rate on stock orders.
  8. _____ to Labor Dollars Ratio. The ratio of dollars sold in parts vs. labor.
  9. The process for prepping used cars for resale.
  10. _____ Parts Gross Profit %. The profit margin on parts sold at retail.
  11. Selling parts to outside shops or body shops at volume discounts.
  12. Type of repair where the customer, not the OEM, pays for the service.
  13. Presentation style that shows customers a list of recommended service options.
  14. _____ Department Productivity. The overall output of the service team compared to capacity.
  15. Revenue minus cost of goods sold, a key measure of service and parts performance.
  16. Type of repair work covered by the vehicle manufacturer.
  17. _____ Rate. The posted hourly labor rate for service work.
  18. Actual labor revenue per hour billed.

34 Clues: Actual labor revenue per hour billed. • Value of unsellable or outdated parts. • Work advised but declined by the customer. • The process for prepping used cars for resale. • Percentage of demand met immediately from inventory. • Average number of labor hours billed per repair order. • Type of repair work covered by the vehicle manufacturer. • ...

Customer Experience 2024-11-06

Customer Experience crossword puzzle
Across
  1. The process of familiarizing a new customer with a product or service. (10)
  2. The complete experience a customer has with a brand, from initial awareness to loyalty(7)
  3. Customizing experiences to fit the preferences or needs of individual customers (15)
  4. The rate at which customers stop doing business with a company (5)
  5. Net Promoter Score abbreviation (3)
  6. Customer dedication to a brand (7)
  7. Customer contentment measurement (12)
  8. The emotional connection between a customer and a brand (10)
  9. A customer's perception of the value they receive from a product or service (14)
Down
  1. When a satisfied customer promotes a brand through word of mouth (8)
  2. A fictional character created to represent different user types that interact with a brand (7)
  3. A seamless approach to customer service across multiple channels or platforms (11)
  4. Solving a customer’s problem or addressing their issue effectively (10)
  5. AI program that handles customer queries (7)
  6. Efforts made by a business to keep its existing customers (9)
  7. Any interaction or point of contact between a customer and a business(10)
  8. Service Level Agreement abbreviation (3)
  9. Customer input about their experience (8)
  10. Understanding and sharing customer feelings (7)

19 Clues: Customer dedication to a brand (7) • Net Promoter Score abbreviation (3) • Customer contentment measurement (12) • Service Level Agreement abbreviation (3) • Customer input about their experience (8) • AI program that handles customer queries (7) • Understanding and sharing customer feelings (7) • The emotional connection between a customer and a brand (10) • ...

The Power of Customer Services 2021-10-01

The Power of Customer Services crossword puzzle
Across
  1. Zoetis product that uses the power of Selamectin & Sarolaner
  2. Customer Service Team with the power to process orders for feed additives and more
  3. SAP order type used to process debits
  4. Zoetis product-West Nile Innovator is used on this species
  5. Zoetis product with a powerful shelf life of 56 days
  6. Zoetis selling partner who we often reference customers to when product is unavailable
  7. Zoetis DEA product that contains Ketamine
  8. Customer Service Team with the power to process orders for ProFLOK products
  9. SAP order type used to process credits
  10. Customer Service Team with the power of account creation and more
  11. A ____ order is when products are shipped free of charge
Down
  1. Customer Service Team with power knowledge of returns, credits, debits and more
  2. Customer Service Team who uses their powers taking care of customers ranging from vets to pet owners, places a lot of orders and more
  3. Zoetis product with an oncology power
  4. SAP order type used to process a purchase order
  5. Customer Service Team with power knowledge on dx products and more
  6. Customer Service Team with the power to process sample orders and more
  7. Popular Zoetis product with the power to combat itching in tablet form
  8. Zoetis therapeutic product that comes in a tablet and chewable form

19 Clues: Zoetis product with an oncology power • SAP order type used to process debits • SAP order type used to process credits • Zoetis DEA product that contains Ketamine • SAP order type used to process a purchase order • Zoetis product with a powerful shelf life of 56 days • A ____ order is when products are shipped free of charge • ...

Hospitality 2022-10-03

Hospitality crossword puzzle
Across
  1. someone talking about your business
  2. doing your job well
  3. workers you encounter while in a business
  4. making a customer happy
  5. doing your job the same every time
  6. ability to understand others feelings
  7. seeing someone while in a business
  8. an employee that mainly works with customers
Down
  1. important part of businesses service
  2. a written plan to help employees provide quality service
  3. assistance provided by a business
  4. workers you dont encounter while in a business
  5. the action of helping or doing work for someone
  6. a person staying somewhere other than their home
  7. someone buying something from a business

15 Clues: doing your job well • making a customer happy • assistance provided by a business • doing your job the same every time • seeing someone while in a business • someone talking about your business • important part of businesses service • ability to understand others feelings • someone buying something from a business • workers you encounter while in a business • ...

Delivering a Service of Champions: Skills Unlocked! 2024-09-15

Delivering a Service of Champions: Skills Unlocked! crossword puzzle
Across
  1. A crucial skill in understanding customer needs, more than just hearing what they say.
  2. The first step when establishing contact with a customer often with a smile.
  3. The system used to record customer interactions and feedback for future reference.
  4. What you provide to the customer after assessing their needs to help them make informed decisions.
  5. The act of meeting customer needs, delivering satisfaction through support and assistance.
  6. A key skill in customer service, necessary for providing information and building rapport.
  7. Customers provide this after experiencing a service, which helps the company improve.
  8. What you deliver or provide to the customer, which could be a service or a tangible item.
  9. Building this with a customer creates trust and improves the interaction.
Down
  1. These may arise when you can't fulfil all customer requests and need assistance from colleagues.
  2. Deciding the order of tasks based on urgency and importance for service delivery.
  3. The process of making a service or product better based on feedback and analysis.
  4. The action of solving a customer problem or issue, aiming for customer satisfaction.
  5. Understanding and sharing the feelings of your customers, often shown through active listening.
  6. These types of questions encourage customers to give more detailed answers rather than just 'yes' or 'no.'
  7. The feeling of confidence and strength after completing a learning process, knowing you can use your skills.
  8. To rephrase or summarise what the customer has said, ensuring there’s no misunderstanding.
  9. An important interpersonal skill when dealing with customer queries or issues.

18 Clues: Building this with a customer creates trust and improves the interaction. • The first step when establishing contact with a customer often with a smile. • An important interpersonal skill when dealing with customer queries or issues. • Deciding the order of tasks based on urgency and importance for service delivery. • ...

3.05 Customer Service 2021-04-22

3.05 Customer Service crossword puzzle
Across
  1. This is a way to pay for a product over time if a customer does not have all of the money up front.
  2. This is matching product quality and price among businesses.
  3. This type of customer service offers routine service to ensure that the products works correctly.
  4. A salesperson's job is done when a customer is this.
  5. A key to customer service is having a positive
  6. What should a salesperson do to an order after they have taken the order to ensure that the customer receives the product or service?
  7. This is the speed at which customer complaints should be addressed.
  8. Customers' service expectations are based on these types of experiences.
Down
  1. This type of selling is to offer other products or services that will enhance a purchase.
  2. What word describes best the role of customer service in selling?
  3. Quality customer service builds profits through existing customers by generating this type of business.
  4. This is offered as a means to protect the customer if the product breaks or needs repair.
  5. Keeping in touch with clients will help businesses maintain this.
  6. This information from customers help businesses know if customers approve of the products or services.
  7. This type of customer service will teach the customer how to use the product.
  8. This type of support is usually needed for computer trouble shooting problems.

16 Clues: A key to customer service is having a positive • A salesperson's job is done when a customer is this. • This is matching product quality and price among businesses. • What word describes best the role of customer service in selling? • Keeping in touch with clients will help businesses maintain this. • ...

Customer Service 2022-09-14

Customer Service crossword puzzle
Across
  1. a positive one will make your day better
  2. The average length of an Intake only call
  3. another word for a co-worker
  4. Open-ended questions, Affirming, Reflective listening, and Summarizing.
  5. Please and thank you
  6. Another way of saying Customer service job role
Down
  1. You need to ask these to find out what the customer wants
  2. paying attention to what one is saying
  3. You start each call with a friendly ____
  4. A ____ during a phone conversation can be used to emphasize a point
  5. The opposite of cold
  6. Are the people you serve each day
  7. complaints should be seen as an ___ to improve

13 Clues: The opposite of cold • Please and thank you • another word for a co-worker • Are the people you serve each day • paying attention to what one is saying • a positive one will make your day better • You start each call with a friendly ____ • The average length of an Intake only call • complaints should be seen as an ___ to improve • ...

Customer Service 2020-10-05

Customer Service crossword puzzle
Across
  1. ability to perform the promised service dependably and accurately
  2. Thing represents for an organization, a person, etc.
  3. Thing people always want to
  4. willingness to help customers and provide prompt service
  5. the caring, individualized attention the firm provides its customers
  6. knowledge and courtesy of employees and their ability to convey trust and confidence
  7. One of the service an organization should have for customer service
  8. a set of five dimensions which have been consistently ranked by customers to be most important for service quality, regardless of service industry
Down
  1. The name of airline which is mentioned in presentation
  2. appearance of physical facilities, equipment, personnel, and communication materials
  3. demonstrated through product insight and situational control
  4. the factor that always needs to be most assured when providing services
  5. Who is your father's sister's sister-in-law?

13 Clues: Thing people always want to • Who is your father's sister's sister-in-law? • Thing represents for an organization, a person, etc. • The name of airline which is mentioned in presentation • willingness to help customers and provide prompt service • demonstrated through product insight and situational control • ...

CUSTOMER SERVICE 2022-09-08

CUSTOMER SERVICE crossword puzzle
Across
  1. purposeful, determined and unwavering
  2. a person engaged or qualified
  3. having a serious, important, or useful quality or purpose
  4. to be excellent, surpassingly wonderful,cool
  5. exact and true
Down
  1. consistently good in quality or performance; able to be trusted
  2. Attitude toward a situation or event
  3. absolutely necessary; extremely important
  4. great significance or value
  5. the measurement used to set ones goals
  6. someone or something unique, distinctive or definite.
  7. teach or educate
  8. the total amount of time a representative spends in conversation with a caller

13 Clues: exact and true • teach or educate • great significance or value • a person engaged or qualified • Attitude toward a situation or event • purposeful, determined and unwavering • the measurement used to set ones goals • absolutely necessary; extremely important • to be excellent, surpassingly wonderful,cool • someone or something unique, distinctive or definite. • ...

Customer Service 2023-09-04

Customer Service crossword puzzle
Across
  1. when the customer service person can understand how a customer is feeling
  2. a customer needs to feel empowered when shopping
  3. this is the amount a customer is willing to pay for a product or service
  4. pricing services or products must be appropriate and similar to that of other products or services in a similar range
  5. the customer needs this to make an informed choice
  6. soem shops are called this as they are local to the customer
  7. the product or service needs to used in a way as not to waste time
Down
  1. the product must do what its supposed to do
  2. sometimes a selection of goods are needed to allow customers to choose
  3. the product must work every time its used
  4. the product or service needs to have a slick ...... to make it esay to use
  5. to satisfy the customer the customer needs to enjoy the e.........
  6. this product needs to ........ in order to meet the customers problem or desire

13 Clues: the product must work every time its used • the product must do what its supposed to do • a customer needs to feel empowered when shopping • the customer needs this to make an informed choice • soem shops are called this as they are local to the customer • to satisfy the customer the customer needs to enjoy the e......... • ...

Customer Service 2022-11-08

Customer Service crossword puzzle
Across
  1. is owning actions and behaviors
  2. is getting engage
  3. is ensuring understanding
  4. shows care
  5. is hearing, watching and responding
Down
  1. has an impact
  2. is the best way to be friendly
  3. are the reason why customers are here
  4. doing things right most of the time
  5. wiliness to resolve things
  6. is finding a way to make it happen
  7. shows the emotions
  8. is providing full details and information

13 Clues: shows care • has an impact • is getting engage • shows the emotions • is ensuring understanding • wiliness to resolve things • is the best way to be friendly • is owning actions and behaviors • is finding a way to make it happen • doing things right most of the time • is hearing, watching and responding • are the reason why customers are here • ...

Customer Service 2023-08-31

Customer Service crossword puzzle
Across
  1. a customer service agent should be able to answer questions and give I---------- on a product or service
  2. Another word for making a customer feel in control
  3. this is a key principle of customer service
  4. customer ------- is the name of this module
  5. What do you call people who want to buy your product or service
  6. always be ------ when dealing with a customer complaint
  7. these are a great way to find out about a company or product
Down
  1. online services use this way of answering customers problems with a product or service
  2. information gathered about a customer
  3. Active L-------- is a good principle to show when dealing with a customer enquiry
  4. make --- contact when talking to a customer
  5. one of the golden principles of customer service when dealing with customers
  6. a great way for a company to find out how they are preforming

13 Clues: information gathered about a customer • this is a key principle of customer service • customer ------- is the name of this module • make --- contact when talking to a customer • Another word for making a customer feel in control • always be ------ when dealing with a customer complaint • these are a great way to find out about a company or product • ...

Customer Service 2025-05-13

Customer Service crossword puzzle
Across
  1. The method of payment we usually verify
  2. What do we call a caller escalation
  3. Who do we contact with Snapshot Ping Hits
  4. The central ingredient to file a fraud report
  5. Who handles New & Existing losses
  6. The device we ping to locate a stolen vehicle
Down
  1. Who do we contact if a claim needs a supplement
  2. A program that connects us all(and occasionally disconnects us
  3. I want to report a "blank"
  4. Only transfer T/L claims owned by
  5. Who investigates Employee fraud
  6. Who do we contact if someone says their draft was cashed
  7. What is shown to an upset caller
  8. Our Fearless Leader

14 Clues: Our Fearless Leader • I want to report a "blank" • Who investigates Employee fraud • What is shown to an upset caller • Only transfer T/L claims owned by • Who handles New & Existing losses • What do we call a caller escalation • The method of payment we usually verify • Who do we contact with Snapshot Ping Hits • The central ingredient to file a fraud report • ...

Customer service 2025-04-29

Customer service crossword puzzle
Across
  1. This is relevant to a blonde pop singer and also Jesus
  2. Kirsten found this in LP
  3. Alleged location of Jaxon's coffee business
  4. Life expenctancy is 30
  5. Taxi Driver
  6. Finna has a robot version
  7. Kiwi Import
Down
  1. Kim Kardashian/Dani Minogue
  2. Let her dogs use my keyboard
  3. "It ate my cables"
  4. Runway model, Lead singer of a band and Actress
  5. Push the button to let them through
  6. Ugly and worth "$8000"

13 Clues: Taxi Driver • Kiwi Import • "It ate my cables" • Life expenctancy is 30 • Ugly and worth "$8000" • Kirsten found this in LP • Finna has a robot version • Kim Kardashian/Dani Minogue • Let her dogs use my keyboard • Push the button to let them through • Alleged location of Jaxon's coffee business • Runway model, Lead singer of a band and Actress • ...

ATS RAVING FANS 2020-03-17

ATS RAVING FANS crossword puzzle
Across
  1. (Customer Service Skill)Being This helps you to figure out what a customer wants, and how to provide them with a competent service-rather than rushing them out the door.
  2. (Famous Quotes)The purpose of a business is to create a customer who creates customers.
  3. (ATS) Another name of a nonsellable item
  4. (Customer Service Skill)These statements are a way to clarify existing information in a subtle way in order to not hurt a customers feelings
  5. (Customer Service Skill)This attitude sees the good, rather than the negative
  6. (ATS)This training was introduced in 2016 to help manage ATS employees.
  7. (Statistics)Increasing customer retention rates by just this percent can increase profits by between 25% and 95%.
  8. (ATS) The name of Keith Moore's Turtle.
  9. (Statistics)This percent of customers believe that companies need to provide a more consistent customer service experience.
  10. (Company Slogan) Connecting People
  11. (ATS) The University where Ken Sobaski received his MBA.
  12. (Company Slogan)There is no substitute
  13. (Statistics)This percent of customers are likely to make repeat purchases with companies who off excellent customer service.
  14. (Company Slogan)Impossible is nothing
  15. (Famous Quotes) The customer's perception is your reality.
  16. (Statistics)This percent of Americans switched companies last year due to poor customer service.
  17. (Company Slogan)Think Different
  18. (ATS)The ATS location that has our longest tenured employee.
  19. (Customer Service Skill)Excellent customer service almost always starts with This.
  20. (ATS) The A in ATS originally stood for this.
  21. (Famous Quotes) There is only one boss, The customer.
  22. (Statistics)Companies that invest in customer experience also observe an improvement in employee engagement by this percent.
  23. (Customer Service Skill)Memorable customer service requires for you to be This by truly observing and listening to your customers.
  24. (ATS) If this was crawling on your shirt, would you flick it off or let it crawl.
  25. (ATS) Keith Moore's other name for Randy Kimbrough.
Down
  1. (Famous Quotes) Train people well enough so they can leave, treat them well enough so they don't want to
  2. (Statistics) This percent of Americans use customer service as a factor in deciding whether or not to do business with a company.
  3. (Famous Quotes) The way to get started is to quit talking and begin doing
  4. (Company Slogan)Your Vision, Our Future
  5. (Famous Quotes) I find that the harder I work, the more luck I seem to have
  6. (ATS)This company helped pave the way for Ats by founding the business model for for-profit thrift stores
  7. (ATS)The company 2 of our 3 Regional managers came from.
  8. (ATS) Reduce, Reuse, Recycle, This.
  9. (ATS) The first online onboarding system used by ATS.
  10. (Company Slogan)Where Shopping is a Pleasure
  11. (Famous Quotes) Your most unhappy customers are your greatest source of learning
  12. (Statistics)This percent of customers say that valuing their time is the most important thing a company can do when providing customer service.
  13. (Company Slogan)Think Big
  14. (Famous Quotes) If you really want a booming business, you have to create raving fans
  15. (ATS) Site of the proposed newest ATS location.
  16. (ATS)What does the R stand for in KFR?
  17. (ATS)3 S's in Shopping ATS: Savings, Selection, This
  18. (Customer Service Skill) This first, then validate the problem
  19. (ATS)This software was used for a number of years for ATS accounting.
  20. (Famous Quotes) Here is a simple but powerful rule, always give people more than what they expect to get.
  21. (ATS)The awards given out by ATS each for length of employment.
  22. (Customer Service Skill)Doing This to customers allows you the power to control the situation, but without taking power away from the customers.
  23. (Statistics)The percent of wishes that involve Disney.
  24. (ATS) Site of the original ATS store location.
  25. (ATS) Accellerating Growth, Inspiring This.

50 Clues: (Company Slogan)Think Big • (Company Slogan)Think Different • (Company Slogan) Connecting People • (ATS) Reduce, Reuse, Recycle, This. • (Company Slogan)Impossible is nothing • (ATS)What does the R stand for in KFR? • (Company Slogan)There is no substitute • (Company Slogan)Your Vision, Our Future • (ATS) The name of Keith Moore's Turtle. • ...

Customer Service Awareness Programme - Topic 1 and 2 2015-10-13

Customer Service Awareness Programme - Topic 1 and 2 crossword puzzle
Across
  1. _____ is the ability to provide what was promised, dependably and accurately.
  2. Internal Customers – are specific people and __________ who play a role in helping you to serve external customers.
  3. Our __________ from various departments are also our customers.
  4. Our Vision is to always be the best customer service provider both at home and ______
  5. Our motto is "It's beyond just ________"
  6. Responsiveness is accurately and insightfully giving customers what they need, want or don’t yet know they want and doing so more _______ than anyone else.
  7. - Empathy is the art of understanding and __________ a customer’s feelings and needs, before finding a solution that meets them.
  8. The Japanese has a way is showing ______ in their gratitude and apology to their customers.
  9. By _______ TSI’s promise, vision and motto in our work attitude we can achieve service excellence.
  10. By providing service excellence to our customers, it will in turn generate ______ revenue for the company.
Down
  1. Our Company's ______is to bring you "Peace of Mind"
  2. Customer satisfaction contributes to customer ___________.
  3. Employees appearance, uniforms, and work areas on-site are examples of ________.
  4. ________ can results is lost sales as customers might go to competitors.
  5. Service Excellence can help us _______ ourselves from competitors.
  6. Taking care of the internal customer puts the external customer contact person in the position to _____.
  7. _______ customer's needs can help customer service officers to achieve service excellence.
  8. Assurance is when an issue arises, you give ________ to your customers by assuring them that you will look into their case urgently.
  9. Good customer service provides an ____________ that meets customer expectations.
  10. External Customers – are the people who make ___ day possible.

20 Clues: Our motto is "It's beyond just ________" • Our Company's ______is to bring you "Peace of Mind" • Customer satisfaction contributes to customer ___________. • External Customers – are the people who make ___ day possible. • Our __________ from various departments are also our customers. • Service Excellence can help us _______ ourselves from competitors. • ...

SSA Chapters 28-30 2017-09-21

SSA Chapters 28-30 crossword puzzle
Across
  1. Delivery done ______.
  2. Guaranteed delivery service.
  3. There are ______ components of the HAZMAT question.
  4. Show ______ when handling difficult customers.
  5. US Postal Service competitor.
  6. Remain ______with challenging customers.
  7. Customer ______ will rise as competition increases.
  8. The perfect transaction includes ______ and well stocked lobbies.
Down
  1. Prior to engaging the customer ______ them to the window.
  2. SSAs develop ______ interactions with customers to improve the total customer experience.
  3. We Value Your ______.
  4. ______ words are less effective word choices.
  5. It Begins With a ______.
  6. Show ______ to all customers and coworkers.
  7. Consider ______choices before speaking to customers.
  8. Three image factors: Personal, ______, Postal.
  9. Positive customer experiences promote ______.
  10. Customer service must ______ customer expectations.

18 Clues: We Value Your ______. • Delivery done ______. • It Begins With a ______. • Guaranteed delivery service. • US Postal Service competitor. • Remain ______with challenging customers. • Show ______ to all customers and coworkers. • ______ words are less effective word choices. • Positive customer experiences promote ______. • Show ______ when handling difficult customers. • ...

CUSTOMER SERVICE 2022-09-08

CUSTOMER SERVICE crossword puzzle
Across
  1. purposeful, determined and unwavering
  2. a person engaged or qualified
  3. having a serious, important, or useful quality or purpose
  4. to be excellent, surpassingly wonderful,cool
  5. exact and true
Down
  1. consistently good in quality or performance; able to be trusted
  2. Attitude toward a situation or event
  3. absolutely necessary; extremely important
  4. great significance or value
  5. the measurement used to set ones goals
  6. someone or something unique, distinctive or definite.
  7. teach or educate
  8. the total amount of time a representative spends in conversation with a caller

13 Clues: exact and true • teach or educate • great significance or value • a person engaged or qualified • Attitude toward a situation or event • purposeful, determined and unwavering • the measurement used to set ones goals • absolutely necessary; extremely important • to be excellent, surpassingly wonderful,cool • someone or something unique, distinctive or definite. • ...

Customer Service 2020-10-05

Customer Service crossword puzzle
Across
  1. willingness to help customers and provide prompt service
  2. Thing represents for an organization, a person, etc.
  3. knowledge and courtesy of employees and their ability to convey trust and confidence
  4. the caring, individualized attention the firm provides its customers
  5. One of the service an organization should have for customer service
  6. Thing people always want to
  7. ability to perform the promised service dependably and accurately
  8. The name of airline which is mentioned in presentation
Down
  1. Who is your father's sister's sister-in-law?
  2. a set of five dimensions which have been consistently ranked by customers to be most important for service quality, regardless of service industry
  3. demonstrated through product insight and situational control
  4. the factor that always needs to be most assured when providing services
  5. appearance of physical facilities, equipment, personnel, and communication materials
  6. thing to measure customer service

14 Clues: Thing people always want to • thing to measure customer service • Who is your father's sister's sister-in-law? • Thing represents for an organization, a person, etc. • The name of airline which is mentioned in presentation • willingness to help customers and provide prompt service • demonstrated through product insight and situational control • ...

Customer Service 2020-04-30

Customer Service crossword puzzle
Across
  1. -what we want to make the customer say
  2. -sharing our _______
  3. -our goal is to shape our customers _______
  4. -where you can go if you win Insync
  5. -what we want our customers to be
  6. -what we want our customer to stay to TIC
Down
  1. -staying in touch with info for the insured
  2. - customer will receive if you enter email
  3. -using our shop takes the pressure off us!
  4. -what we want to win from our customers
  5. -APP to generate our estimate
  6. -best way to send funds
  7. -electronic communication form

13 Clues: -sharing our _______ • -best way to send funds • -APP to generate our estimate • -electronic communication form • -what we want our customers to be • -where you can go if you win Insync • -what we want to make the customer say • -what we want to win from our customers • -what we want our customer to stay to TIC • - customer will receive if you enter email • ...

ATS RAVING FANS 2020-03-17

ATS RAVING FANS crossword puzzle
Across
  1. (ATS) Site of the original ATS store location.
  2. (ATS) The A in ATS originally stood for this.
  3. (ATS)What does the R stand for in KFR?
  4. (Famous Quotes) Train people well enough so they can leave, treat them well enough so they don't want to
  5. (Company Slogan)Think Different
  6. (ATS) The name of Keith Moore's Turtle.
  7. (Famous Quotes)The purpose of a business is to create a customer who creates customers.
  8. (Famous Quotes) I find that the harder I work, the more luck I seem to have
  9. (Company Slogan)There is no substitute
  10. (Famous Quotes) Your most unhappy customers are your greatest source of learning
  11. (Statistics)This percent of customers believe that companies need to provide a more consistent customer service experience.
  12. (ATS) Keith Moore's other name for Randy Kimbrough.
  13. (Customer Service Skill)Memorable customer service requires for you to be This by truly observing and listening to your customers.
  14. (ATS) Another name of a nonsellable item
  15. (ATS)This company helped pave the way for Ats by founding the business model for for-profit thrift stores
  16. (ATS) The University where Ken Sobaski received his MBA.
  17. (Customer Service Skill)This attitude sees the good, rather than the negative
  18. (Customer Service Skill)Doing This to customers allows you the power to control the situation, but without taking power away from the customers.
  19. (Famous Quotes) The customer's perception is your reality.
  20. (Company Slogan) Connecting People
  21. (Famous Quotes) The way to get started is to quit talking and begin doing
  22. (Famous Quotes) Here is a simple but powerful rule, always give people more than what they expect to get.
  23. (Company Slogan)Impossible is nothing
  24. (Statistics) This percent of Americans use customer service as a factor in deciding whether or not to do business with a company.
  25. (ATS) If this was crawling on your shirt, would you flick it off or let it crawl.
Down
  1. (Statistics)Increasing customer retention rates by just this percent can increase profits by between 25% and 95%.
  2. (Customer Service Skill)These statements are a way to clarify existing information in a subtle way in order to not hurt a customers feelings
  3. (Company Slogan)Think Big
  4. (Statistics)This percent of Americans switched companies last year due to poor customer service.
  5. (ATS)The awards given out by ATS each for length of employment.
  6. (ATS)The ATS location that has our longest tenured employee.
  7. (ATS)3 S's in Shopping ATS: Savings, Selection, This
  8. (Famous Quotes) If you really want a booming business, you have to create raving fans
  9. (Famous Quotes) There is only one boss, The customer.
  10. (ATS)This training was introduced in 2016 to help manage ATS employees.
  11. (Company Slogan)Your Vision, Our Future
  12. (Statistics)This percent of customers say that valuing their time is the most important thing a company can do when providing customer service.
  13. (Customer Service Skill)Excellent customer service almost always starts with This.
  14. (ATS) The first online onboarding system used by ATS.
  15. (Statistics)This percent of customers are likely to make repeat purchases with companies who off excellent customer service.
  16. (ATS)This software was used for a number of years for ATS accounting.
  17. (Customer Service Skill)Being This helps you to figure out what a customer wants, and how to provide them with a competent service-rather than rushing them out the door.
  18. (Company Slogan)Where Shopping is a Pleasure
  19. (ATS) Accellerating Growth, Inspiring This.
  20. (ATS)The company 2 of our 3 Regional managers came from.
  21. (ATS) Reduce, Reuse, Recycle, This.
  22. (ATS) Site of the proposed newest ATS location.
  23. (Customer Service Skill) This first, then validate the problem
  24. (Statistics)The percent of wishes that involve Disney.
  25. (Statistics)Companies that invest in customer experience also observe an improvement in employee engagement by this percent.

50 Clues: (Company Slogan)Think Big • (Company Slogan)Think Different • (Company Slogan) Connecting People • (ATS) Reduce, Reuse, Recycle, This. • (Company Slogan)Impossible is nothing • (ATS)What does the R stand for in KFR? • (Company Slogan)There is no substitute • (ATS) The name of Keith Moore's Turtle. • (Company Slogan)Your Vision, Our Future • ...

ATS RAVING FANS 2020-03-17

ATS RAVING FANS crossword puzzle
Across
  1. (Customer Service Skill)Being This helps you to figure out what a customer wants, and how to provide them with a competent service-rather than rushing them out the door.
  2. (Famous Quotes)The purpose of a business is to create a customer who creates customers.
  3. (ATS) Another name of a nonsellable item
  4. (Customer Service Skill)These statements are a way to clarify existing information in a subtle way in order to not hurt a customers feelings
  5. (Customer Service Skill)This attitude sees the good, rather than the negative
  6. (ATS)This training was introduced in 2016 to help manage ATS employees.
  7. (Statistics)Increasing customer retention rates by just this percent can increase profits by between 25% and 95%.
  8. (ATS) The name of Keith Moore's Turtle.
  9. (Statistics)This percent of customers believe that companies need to provide a more consistent customer service experience.
  10. (Company Slogan) Connecting People
  11. (ATS) The University where Ken Sobaski received his MBA.
  12. (Company Slogan)There is no substitute
  13. (Statistics)This percent of customers are likely to make repeat purchases with companies who off excellent customer service.
  14. (Company Slogan)Impossible is nothing
  15. (Famous Quotes) The customer's perception is your reality.
  16. (Statistics)This percent of Americans switched companies last year due to poor customer service.
  17. (Company Slogan)Think Different
  18. (ATS)The ATS location that has our longest tenured employee.
  19. (Customer Service Skill)Excellent customer service almost always starts with This.
  20. (ATS) The A in ATS originally stood for this.
  21. (Famous Quotes) There is only one boss, The customer.
  22. (Statistics)Companies that invest in customer experience also observe an improvement in employee engagement by this percent.
  23. (Customer Service Skill)Memorable customer service requires for you to be This by truly observing and listening to your customers.
  24. (ATS) If this was crawling on your shirt, would you flick it off or let it crawl.
  25. (ATS) Keith Moore's other name for Randy Kimbrough.
Down
  1. (Famous Quotes) Train people well enough so they can leave, treat them well enough so they don't want to
  2. (Statistics) This percent of Americans use customer service as a factor in deciding whether or not to do business with a company.
  3. (Famous Quotes) The way to get started is to quit talking and begin doing
  4. (Company Slogan)Your Vision, Our Future
  5. (Famous Quotes) I find that the harder I work, the more luck I seem to have
  6. (ATS)This company helped pave the way for Ats by founding the business model for for-profit thrift stores
  7. (ATS)The company 2 of our 3 Regional managers came from.
  8. (ATS) Reduce, Reuse, Recycle, This.
  9. (ATS) The first online onboarding system used by ATS.
  10. (Company Slogan)Where Shopping is a Pleasure
  11. (Famous Quotes) Your most unhappy customers are your greatest source of learning
  12. (Statistics)This percent of customers say that valuing their time is the most important thing a company can do when providing customer service.
  13. (Company Slogan)Think Big
  14. (Famous Quotes) If you really want a booming business, you have to create raving fans
  15. (ATS) Site of the proposed newest ATS location.
  16. (ATS)What does the R stand for in KFR?
  17. (ATS)3 S's in Shopping ATS: Savings, Selection, This
  18. (Customer Service Skill) This first, then validate the problem
  19. (ATS)This software was used for a number of years for ATS accounting.
  20. (Famous Quotes) Here is a simple but powerful rule, always give people more than what they expect to get.
  21. (ATS)The awards given out by ATS each for length of employment.
  22. (Customer Service Skill)Doing This to customers allows you the power to control the situation, but without taking power away from the customers.
  23. (Statistics)The percent of wishes that involve Disney.
  24. (ATS) Site of the original ATS store location.
  25. (ATS) Accellerating Growth, Inspiring This.

50 Clues: (Company Slogan)Think Big • (Company Slogan)Think Different • (Company Slogan) Connecting People • (ATS) Reduce, Reuse, Recycle, This. • (Company Slogan)Impossible is nothing • (ATS)What does the R stand for in KFR? • (Company Slogan)There is no substitute • (Company Slogan)Your Vision, Our Future • (ATS) The name of Keith Moore's Turtle. • ...

Customer Service 2020-10-05

Customer Service crossword puzzle
Across
  1. The personality you should have to deal with customer
  2. appearance of physical facilities, equipment, personnel, and communication materials
  3. demonstrated through product insight and situational control
  4. willingness to help customers and provide prompt service
  5. The name of airline which is mentioned in presentation
  6. the factor that always needs to be most assured when providing services
Down
  1. One of the service an organization should have for customer service
  2. Who is your father's sister's sister-in-law?
  3. ability to perform the promised service dependably and accurately
  4. the caring, individualized attention the firm provides its customers
  5. knowledge and courtesy of employees and their ability to convey trust and confidence
  6. a set of five dimensions which have been consistently ranked by customers to be most important for service quality, regardless of service industry
  7. thing to measure customer service
  8. Thing represents for an organization, a person, etc.
  9. Thing people always want to

15 Clues: Thing people always want to • thing to measure customer service • Who is your father's sister's sister-in-law? • Thing represents for an organization, a person, etc. • The personality you should have to deal with customer • The name of airline which is mentioned in presentation • willingness to help customers and provide prompt service • ...

Customer Service 2023-09-27

Customer Service crossword puzzle
Across
  1. INDIVIDUAL MARKETS ASSISTS WITH __ MATTERS
  2. WHERE DO YOU GO TO LOOK FOR YOUR WORK SCHEDULE?
  3. QHC LETTER REQUESTS SHOULD BE SENT TO WHICH QUEUE?
  4. WHAT MEETINGS ARE CONDUCTED EACH WEEK?
  5. WHAT MONTH DOES OEP START?
  6. WE SHOULD BE WORKING OUR TO-DO LIST DURING OUR _
  7. DO YOU HAVE TO ENROLL IN PH MEDICAL IN ORDER TO GET DELTA DENTAL?
Down
  1. WHAT COLOR IS THE PRIORITY HEALTH LOGO
  2. HOW MANY SUPERVISORS DO WE HAVE IN INDIVIDUAL?
  3. SHOULD WE REVIEW PENDING CLAIMS WITH A MEMBER?
  4. COCC LETTERS INDICATE THAT YOUR PRIOR INSURANCE COVERED HAS _
  5. The Acronym for Priority Health
  6. DIABETIC SUPPLIES MAY BE COVERED UNDER PHARMACY OR _

13 Clues: WHAT MONTH DOES OEP START? • The Acronym for Priority Health • WHAT COLOR IS THE PRIORITY HEALTH LOGO • WHAT MEETINGS ARE CONDUCTED EACH WEEK? • INDIVIDUAL MARKETS ASSISTS WITH __ MATTERS • HOW MANY SUPERVISORS DO WE HAVE IN INDIVIDUAL? • SHOULD WE REVIEW PENDING CLAIMS WITH A MEMBER? • WHERE DO YOU GO TO LOOK FOR YOUR WORK SCHEDULE? • ...

Customer Service 2023-03-01

Customer Service crossword puzzle
Across
  1. support you offer to those that use your products or services that helps them have an easy and enjoyable experience.
  2. tool used to communicate with people and create a positive care interaction.
  3. the 5 in the 10:5 rule
  4. sympathetic pity and concern for the sufferings and misfortunes for another
  5. the T in AIDET
  6. the A in AIDET
Down
  1. the I in AIDET
  2. the 10 in the 10:5 Rule
  3. the E in AIDET
  4. the D in AIDET
  5. the ability to understand and share the feelings of another.
  6. Team work is vital to the boat going straight and goals being achieved.
  7. stated that people won't remember what you said or did, they will remember how you make them feel.

13 Clues: the I in AIDET • the E in AIDET • the D in AIDET • the T in AIDET • the A in AIDET • the 5 in the 10:5 rule • the 10 in the 10:5 Rule • the ability to understand and share the feelings of another. • Team work is vital to the boat going straight and goals being achieved. • sympathetic pity and concern for the sufferings and misfortunes for another • ...

Service Marketing 2015-10-03

Service Marketing crossword puzzle
Across
  1. an act that creates benefits for customers
  2. internal standards that customers use to judge the quality of service experience
  3. customer's voluntary decision to patronizing a specific firm
  4. the design of any physical location where customer come to place orders
  5. a lack consistency in outputs and inputs
  6. formal expression of dissatisfaction of service experience
  7. reducing variation in service operations
  8. physical objects or devices that provide benefits for customer through ownership
  9. the core output produced by a firm
Down
  1. the degree of which a service satisfies customers by meeting their expectations
  2. establishing a distinctive place in the mind of customers
  3. a name, phrase, design, symbol
  4. something that can not be touched
  5. personal selling to prospective customers through telephone
  6. capable of being touch
  7. customer who acts in a thoughtless or abusive way
  8. all resources required to create service offering
  9. subconscious, deeply felt desires that often concern long time
  10. a physical location where suppliers and customer meet to do business
  11. any form of non-personal communication by a marketer to persuade target audience

20 Clues: capable of being touch • a name, phrase, design, symbol • something that can not be touched • the core output produced by a firm • a lack consistency in outputs and inputs • reducing variation in service operations • an act that creates benefits for customers • customer who acts in a thoughtless or abusive way • all resources required to create service offering • ...

BTS NDRC 1 2025-04-07

BTS NDRC 1 crossword puzzle
Across
  1. Legal agreement between parties
  2. Product or service proposal to a client
  3. Individual or business buying goods or services
  4. Showing how a product works
  5. Act of selling a product or service
  6. Process of reaching an agreement with a client
  7. Sales revenue of a company
  8. Keeping customers committed to the company
  9. Finding new potential customers
  10. Method or act of settling a bill
  11. Points to convince a client
  12. Online tools for sales or communication
  13. Tool to manage customer relationships
Down
  1. Other companies offering similar products
  2. Customer happiness with a product or service
  3. Item or service sold by the company
  4. Target industry or customer segment
  5. Customer issue or dissatisfaction
  6. Time limit for delivery or payment
  7. Reduction offered to a client
  8. Checking in with a customer after a sale
  9. Sales goal to achieve
  10. Price estimate given to a client
  11. Plan to achieve commercial goals
  12. Passing a task or client to another team

25 Clues: Sales goal to achieve • Sales revenue of a company • Showing how a product works • Points to convince a client • Reduction offered to a client • Legal agreement between parties • Finding new potential customers • Price estimate given to a client • Plan to achieve commercial goals • Method or act of settling a bill • Customer issue or dissatisfaction • ...

Service Marketing Terms 2024-10-14

Service Marketing Terms crossword puzzle
Across
  1. The environment's impact on the service experience
  2. Value: Customers' evaluation of worth
  3. Improvement: Streamlining services for better results
  4. Pay-per-click online advertising
  5. Marketing: Using email to promote services
  6. Marketing: Engaging customers through experiences
  7. Media Marketing: Using platforms to promote services
  8. Marketing: Promoting products through distribution channels
  9. Service Development: Creating new services
  10. Technology replacing human effort
  11. Service: A service that doesn't involve goods
  12. Seamless integration of multiple marketing channels
  13. Variability in service quality
  14. Programs: Strategies to retain customers
  15. Handling: Process of addressing customer grievances
  16. Quality Measurement: Evaluating the quality of service
  17. Commerce between companies
  18. Feedback: Responses or reactions from customers
  19. Marketing: Focusing on specific customer segments
  20. Satisfaction Measurement: Gauging customer happiness
  21. Management: Handling services and physical spaces
  22. Expectations: Ensuring customer satisfaction
  23. Reality: Immersive experience technology
  24. Marketing: Direct communication with potential customers
  25. Relationship: The bond between a business and its customers
Down
  1. Marketing: Using influencers to promote services
  2. Cannot be touched or felt
  3. Evidence: Tangible elements of a service
  4. Advanced individual tailoring of services
  5. Cannot be stored for future use
  6. Marketing: Promoting services via affiliates
  7. Collaborations between businesses
  8. Customer-driven promotion
  9. Tools for service delivery and innovation
  10. Relations: Managing the image and communication of a brand
  11. Identification: Recognizing service issues
  12. Search Engine Optimization for online visibility
  13. Value is subjective and varies by customer
  14. Ensuring services are available to all
  15. Marketing: Marketing beyond borders
  16. Combining various service components
  17. Tailoring services to individual preferences
  18. Delivery Improvement: Enhancing how services are provided
  19. Marketing: Using content to attract customers
  20. The four marketing mix elements
  21. Marketing: Promoting via mobile devices
  22. Marketing: Marketing for non-commercial entities
  23. Produced and consumed at the same time
  24. Creating a distinctive image or name
  25. Analysis: Identifying service quality discrepancies

50 Clues: Cannot be touched or felt • Customer-driven promotion • Commerce between companies • Variability in service quality • Cannot be stored for future use • The four marketing mix elements • Pay-per-click online advertising • Collaborations between businesses • Technology replacing human effort • Marketing: Marketing beyond borders • Combining various service components • ...

CUSTOMER SERVICE WEEK 2012 - "BE THE ONE" 2012-09-20

CUSTOMER SERVICE WEEK 2012 - "BE THE ONE" crossword puzzle
Across
  1. A___________DURING A PHONE CONVERSATION CAN BE USED TO EMPHASIZE A POINT
  2. ANOTHER WORD FOR INTERNAL CUSTOMER IS_____________
  3. WHEN SPEAKING WITH CUSTOMERS YOU SHOULD VARY THE___________ OF YOUR VOICE
  4. THE MOST IMPORTANT CUSTOMER SERVICE SKILLS IS_____________
  5. THE ANNUAL CELEBRATION OF THE IMPORTANCE OF CUSTOMER SERVICE IS______________(3 WORDS)
  6. THE PEOPLE YOU SERVE EACH DAY.
  7. YOUR MOST IMPORTANT COMMUNICATION TOOL WHEN YOU'RE ON THE PHONE IS YOUR________
  8. A POSITIVE ONE WILL MAKE YOUR DAY BETTER
  9. DELIGHTING YOUR CUSTOMER MEANS__________THEIR EXPECTATIONS
  10. WITH ANGRY CUSTOMERS IT'S IMPORTANT TO LET THEM DO THIS,___________
Down
  1. YOU SOUND MORE RELAXED AND FRIENDLY WHEN YOU_________WHILE TALKING ON THE PHONE
  2. THIS NEGATIVE WORD SHOULD BE REMOVED FROM YOUR CUSTOMER SERVICE VOCABULARY AND REPLACED WITH SITUATION
  3. ANTICIPATING PROBLEMS, HEADING THEM OFF AND ALERTING CUSTOMERS IS BEING________.
  4. TREAT EACH CUSTOMER AS IF THEY'RE THE________ONE YOU'LL DEAL WITH THAT DAY.
  5. CUSTOMER COMPLAINTS CHOULD BE SEEN AS________________TO IMPROVE SERVICE.
  6. OFFERING A CUSTOMER ADDITIONAL PRODUCTS OR SERVICES IS CROSS-SELLING OR___________
  7. TAKING PERSONAL RESPONSIBILITY FOR A CUSTOMER'S COMPLAINT IS TAKING_________
  8. UNDERSTANDING AND IDENTIFYING WITH YOUR CUSTOMERS FEELINGS IS CALLED________
  9. GOOD HEALTH IS VERY IMPORTANT TO________
  10. YOU START EACH CALL WITH A FRIENDLY____________

20 Clues: THE PEOPLE YOU SERVE EACH DAY. • GOOD HEALTH IS VERY IMPORTANT TO________ • A POSITIVE ONE WILL MAKE YOUR DAY BETTER • YOU START EACH CALL WITH A FRIENDLY____________ • ANOTHER WORD FOR INTERNAL CUSTOMER IS_____________ • THE MOST IMPORTANT CUSTOMER SERVICE SKILLS IS_____________ • DELIGHTING YOUR CUSTOMER MEANS__________THEIR EXPECTATIONS • ...

Customer Service Week Puzzle 2025-09-12

Customer Service Week Puzzle crossword puzzle
Across
  1. Customer Service Week / Culture
  2. where customers make inquiries (4)
  3. for customer identification process (3)
  4. to sense another’s feelings (7)
  5. to enhance client satisfaction (8)
  6. forum to hear client voices (7)
  7. phrase “the client is always ___” (5)
  8. of solving a client’s concern (7)
  9. against which service is measured (4)
  10. relationship with customers (10)
  11. theme for CS Week in 2025: “Mission: ___” (8)
  12. expected from service staff (8)
  13. Service Skills & Concepts
  14. transfer service widely used in Kenya (5)
  15. together as one team (9)
  16. used for mobile banking transactions (4)
  17. card used for payments (6)
  18. given to recognize loyal customers (6)
  19. without interruption (6)
  20. quality of good communication (7)
  21. through on a customer’s request (10)
  22. of appreciation to a customer (6)
  23. mailbox service (5)
Down
  1. showing account activity (9)
  2. events organized during the first week of October (9)
  3. given to refresh skills (9)
  4. promise to customers (6)
  5. celebration of service professionals (6, abbr)
  6. way of handling complaints (8)
  7. channel to visiting a branch (4)
  8. expression used to welcome a customer (5)
  9. opposite of poor service (8)
  10. experience that drives repeat business (10)
  11. drive to deliver better service (9)
  12. Banking & Customer Channels
  13. art of persuading customers (9)
  14. outcome of a good customer journey (9)
  15. used when speaking politely (7)
  16. front-line officer (8)
  17. payment method using a phone (7)
  18. staff recognized for excellence (4)
  19. encouraged to break down workplace ___ (5)
  20. Fundamentals of Service

43 Clues: mailbox service (5) • front-line officer (8) • Fundamentals of Service • promise to customers (6) • together as one team (9) • without interruption (6) • Service Skills & Concepts • card used for payments (6) • given to refresh skills (9) • Banking & Customer Channels • showing account activity (9) • opposite of poor service (8) • way of handling complaints (8) • ...

Work with Others to Maintain Customer Care and Improve Service 2025-03-31

Work with Others to Maintain Customer Care and Improve Service crossword puzzle
Across
  1. – The action taken when a problem cannot be solved at your level.
  2. – Information from customers or team members used to improve service.
  3. – A structured outline created by a team to enhance customer service strategies.
  4. – The outcome of effectively handling a customer’s problem.
  5. – Treating colleagues and customers in a considerate and professional manner.
  6. – What you should do sincerely when addressing a customer complaint.
  7. – What improves when customer service consistently meets expectations.
Down
  1. – Working together with colleagues to meet service goals.
  2. – The final step after resolving a customer issue to ensure satisfaction.
  3. – The ability to understand and share the feelings of a customer.
  4. – A group technique used to generate ideas for improving service.
  5. – The organization’s guiding principles that influence customer care.
  6. – A polite and professional way to start a customer interaction.
  7. – Accepting responsibility for personal or team service performance.
  8. – An active skill necessary for understanding customer needs and concerns.

15 Clues: – Working together with colleagues to meet service goals. • – The outcome of effectively handling a customer’s problem. • – A polite and professional way to start a customer interaction. • – The action taken when a problem cannot be solved at your level. • – The ability to understand and share the feelings of a customer. • ...

Customer Service Week 2016-09-29

Customer Service Week crossword puzzle
Across
  1. Don't take it_______.
  2. verify password or address from this person.
  3. You can give balance a balance and take a payment only from this type of customer.
  4. How many chats are monitored a month.
  5. Acronym for consumer/ customer proprietary network information
  6. Monthly meeting with your Supervisor.
  7. ________ customers receive a monthly discount of $12.75
  8. amount of time a customer is left on hold.
  9. Always use the customer’s _______ in your introduction.
  10. Things you can do without approval are within you _______.
  11. When a customer has overages we might do this
  12. Have I met your _______?
  13. make small talk to avoid this.
  14. A credit check is not required with this type of account.
  15. one of the KPI categories.
Down
  1. What the P stands for in CPNI.
  2. average amount of calls taken.
  3. How we treat our customers
  4. being at the proper place at your designated time.
  5. verify password or ssn from this person.
  6. This a monthly financing device option.
  7. before asking for assistance you should check your ______.
  8. Transfer number from one carrier to another.
  9. I understand, I am sorry to hear about that.
  10. These are announced every quarter.
  11. Acronym for requested suspension.

26 Clues: Don't take it_______. • Have I met your _______? • How we treat our customers • one of the KPI categories. • What the P stands for in CPNI. • average amount of calls taken. • make small talk to avoid this. • Acronym for requested suspension. • These are announced every quarter. • How many chats are monitored a month. • Monthly meeting with your Supervisor. • ...

Customer Service #1 2022-02-24

Customer Service #1 crossword puzzle
Across
  1. A close and harmonious relationship in which the people or groups concerned understand each other's feelings or ideas and communicate well.
  2. opinion, when talking about how customer looks in dress
  3. immediately
  4. The person that he/she is married too.
  5. sensitive a product whose sale depends on the price and price changes
  6. to not mean something; not done on purpose
  7. the giving to a sales associate another person’s name who might be interested in making a purchase
  8. a store which sells directly to customers
  9. a possession to keep because it has value or is high priced
  10. Bitter indignation at having been treated unfairly. Customer may resent an employee who said they looked good but when they got home his/her spouse says “that looks terrible; its too tight. Who told you it looked good.”
  11. facts, when talking about a warranty or return policy
  12. cues Information that is spoken. Example: Hi, how are you?
  13. the giving of something in return to solve a pervious problem
  14. given by a manufacturer to assure the customer that the product being purchase will stand up to normal wear and tear for a given period of time
  15. the physical building or property
  16. speaking quality that shows a similar sound that can be boring to hear
  17. slight difference
  18. Information that is presented through body language or hand gestures. Example: Wave, smile
  19. what is likely to happened
  20. Objection Disagreements with the price of products.
  21. Slip a piece of paper that comes with a shipment and which is created by a vendor
  22. market the most likely customers to buy a product or service
Down
  1. the standard used to measure the workmanship of one product against a similar product
  2. to act without thinking or without thinking very long
  3. how good a product is; how it will hold up through wear-and-tear
  4. the amount/number
  5. products that are good only for a specified period of time and then spoil
  6. what a person likes
  7. People employed in an organization or engaged in an organized undertaking such as military service.
  8. change director to get around something
  9. what a person thinks about something which may not be based on facts.
  10. a mental view of what happened
  11. a person who uses products that are very new and for which most people don’t know about
  12. Order a form filled out by someone who wants to order merchandise to be delivered to a store
  13. a sales associate who sells a slightly higher item to a customer who originally wanted a lower priced item
  14. a product; something you can touch
  15. Staying calm when dealing with rude customers; how to deal with angry customers.
  16. Matching a practice in which a store promises to match another store's prices for certain products.
  17. A return to the customer of part of the original payment for some service or merchandise; partial refund. After the purchase, the customer mails the receipt in and will at a later date, receive the refund.
  18. to hold back on feelings and opinions
  19. Act like an adult & professional in front of customers. how to act in uncomfortable situation
  20. An expression or feeling of disapproval or opposition; a reason for disagreeing.
  21. Sympathetic, honest. how to be when you apologize
  22. Record a document of what a customer likes, dislikes, sizes, tastes, contacts that have been made by a sales associate, etc.
  23. customer someone who visits a store over and over

45 Clues: immediately • the amount/number • slight difference • what a person likes • what is likely to happened • a mental view of what happened • the physical building or property • a product; something you can touch • to hold back on feelings and opinions • The person that he/she is married too. • change director to get around something • a store which sells directly to customers • ...

Customer Service Skills 2022-03-23

Customer Service Skills crossword puzzle
Across
  1. Putting yourself in the customer's shoes.
  2. The "T" in "LEAST".
  3. Avoid saying "I _____ help you."
  4. Lack of enthusiasm or concern.
  5. Methods to prevent escalation.
  6. The "L" in "LEAST".
  7. When flustered, take deep _________.
  8. The "E" in "LEAST".
  9. You are a customer service ________.
  10. Try not to _____ the customer.
  11. Never _____ at the customer.
Down
  1. Showing concern for the customer.
  2. This rule is to keep patient info safe.
  3. Interactions are usually _____ or calls.
  4. Type of communication dependent on words.
  5. Acronym to use for helping tough callers.
  6. Only put on ____ when needed per policy.
  7. The first "A" of the four "A's".
  8. This caller type just needs guidance.
  9. Type of communication other than words.
  10. Keep the _____ from being too loud/soft.
  11. Questions that dig deeper.
  12. Consider your _____ of voice.
  13. Questions with one of two answer options.
  14. The "S" in "LEAST".
  15. Instead of "unfortunately" say this.
  16. What we do to the customer in every call.
  17. Always be on _____ or early.
  18. Try to do this before ending the call.

29 Clues: The "T" in "LEAST". • The "L" in "LEAST". • The "S" in "LEAST". • The "E" in "LEAST". • Questions that dig deeper. • Always be on _____ or early. • Never _____ at the customer. • Consider your _____ of voice. • Lack of enthusiasm or concern. • Methods to prevent escalation. • Try not to _____ the customer. • The first "A" of the four "A's". • Avoid saying "I _____ help you." • ...

Customer Service Crossword 2021-04-06

Customer Service Crossword crossword puzzle
Across
  1. To keep or maintain
  2. Successfully produce intended result
  3. Demonstrate empathy, patience, & caring
  4. The action of helping someone
  5. Treat co-workers with respect & work together
  6. Accept responsibility for personal or organizational actions
  7. Take responsibility for something, don't pass the buck
  8. Efficient, effective & on time
  9. Sharing information & soliciting feedback
Down
  1. To keep safe
  2. Extremely good or outstanding
  3. Natural, historic, economic, & aesthetic resources
  4. Improve the quality or value of something
  5. Provide good service consistently & pay attention to detail
  6. Citizens or coworkers who use our services
  7. Protect life & property in the community
  8. Due regard for feelings, wishes, rights or traditions of others
  9. Morally good or correct standard of behavior
  10. Belief in reliability & core value commitment by the public
  11. Apply policies evenly & fairly

20 Clues: To keep safe • To keep or maintain • Extremely good or outstanding • The action of helping someone • Efficient, effective & on time • Apply policies evenly & fairly • Successfully produce intended result • Demonstrate empathy, patience, & caring • Protect life & property in the community • Improve the quality or value of something • Sharing information & soliciting feedback • ...

DCA Customer Service 2023-09-21

DCA Customer Service crossword puzzle
Across
  1. SOMETHING YOU MUST PLACE IN FLIGHT MASK FOR REFERENCE
  2. FORM OF COMPENSATION
  3. USE THIS TO TRACK YOUR STATION FLIGHT SCHEDULE
  4. MOBILE STRUCTURE ATTACHED TO AIRCRAFT AND PORT
  5. COMMUNICATION DEVICE
  6. POST DEPARTURE CLOSEOUT
  7. CITY IN VIRGINA WHERE DCA IS LOCATED
  8. FUELING COMPANY FOR AIRCRAFT IN DCA
  9. OBSERVATION OF PROCESS AND PROCEEDURE
  10. COMPANY YOU WORK FOR
  11. MAINTENANCE COMPANY FOR JETWAY
Down
  1. AIRPORT CODE FOR REAGAN NATIONAL AIRPORT
  2. ACTION BY AGENT TO REBOOK A PASSENGER
  3. SPECIAL SERVICE REQUEST
  4. UNACCOMPANIED MINOR
  5. SUPPLIER OF AIRCRAFT FOOD AND SUPPLIES
  6. ON CALL TOOL TO ASSIST WITH GATE ENTRIES
  7. HOTEL MEAL TRANSPORTATION VOUCHER
  8. NO SEAT ON FLIGHT NOT ENOUGH INVENTORY
  9. CONTROL Z F1 OPT 9 IN GATE READER DONE D-30

20 Clues: UNACCOMPANIED MINOR • FORM OF COMPENSATION • COMMUNICATION DEVICE • COMPANY YOU WORK FOR • SPECIAL SERVICE REQUEST • POST DEPARTURE CLOSEOUT • MAINTENANCE COMPANY FOR JETWAY • HOTEL MEAL TRANSPORTATION VOUCHER • FUELING COMPANY FOR AIRCRAFT IN DCA • CITY IN VIRGINA WHERE DCA IS LOCATED • ACTION BY AGENT TO REBOOK A PASSENGER • OBSERVATION OF PROCESS AND PROCEEDURE • ...

Customer Service Week 2023-09-18

Customer Service Week crossword puzzle
Across
  1. Invasion of the __ Snatchers
  2. CSC: Best fisherwoman this side of the Mississippi
  3. Trademark saying of Cher from Clueless (2words)
  4. CSC: Makes dice on the weekends
  5. Where all news lands
  6. The Rolling Stones hit "Time __ my side" (2 words)
  7. CSC: Took a family trip to Disney this year
  8. CSC: Miss Sneakerhead
  9. Where to Generate Passcode
  10. The "U" in "SVU"
  11. __ Jackie (Edie Falso series)
  12. Viva ___ Vegas
  13. Actor Reynolds
  14. CSC: Mario Kart afficionado
  15. CSC: Keeper of cool wallpaper
  16. Barbie or Ken
  17. CSC: New Jersey native
  18. CSC: You'll catch her in Mexico or at cabin
  19. Our needy way of sending money
  20. CSC: "What the ham sammich!"
  21. A person in a 401k plan
  22. CSC: Otter lover
  23. TV Chef __ Garten
  24. CSC: Mr.Email
  25. Alerus is a ___ wealth bank and retirement provider
  26. CSC: Everyone’s favorite auntie
  27. CSC: This Senior has flown a plane before!
  28. CSC: Recently moved back to MN
  29. Teenage Mutant _____ Turtles
  30. “Barbie World” singer Nicki
  31. Not "bite to eat" but rather a transfer
  32. Where our cases live
  33. Pigpen
  34. CSC: This person owns a monkey Owen
  35. This software gives us the down low on incoming calls
  36. CSC: This FL girl is a big Outlander fan
Down
  1. CSC: Pokemon! She's caught 'em all
  2. The hometown of Motown
  3. CSC: Technically closer to Canada
  4. When operations reviews claim documentation
  5. CSC: Owner of her own Bakery/catering company
  6. CSC: This associate has a well loved passport
  7. A strong tree
  8. Belonging to your father
  9. CSC: Likes BIG margaritas
  10. CSC: Our only Lonestar state employee
  11. CSC: Recently engaged
  12. Someone impersonating a client
  13. CSC: The second Midwest lady to escape the cold
  14. Federal Tax Agency (initials)
  15. CSC: The new addition to the CSC
  16. Celebrity decorator ___ Berkus
  17. CSC: This Carrier was a mail carrier
  18. What you do at the top of each call
  19. CSC: From cars to crochet this employee has no shortage of hobbies
  20. DeGeneres or Pompeo
  21. CSC: Everyone's favorite Canadian!
  22. CSC: This ND gentleman knew a really old donkey
  23. Bohemian Rhapsody star __ Malek
  24. "Science Guy" Bill
  25. CSC: Has been with Alerus the longest
  26. Not Brightly Lit
  27. CSC: Diesel’s mom
  28. Curious George's favorite fruit
  29. Passcode for an ATM
  30. CSC: Top finisher of the Alerus 5K & 10K the last 3 years
  31. Charlie Brown’s dog
  32. "You __ me big-time!"
  33. Never Have I Ever actress Niecy
  34. Kung ___ chicken
  35. CSC: his twin enjoys spending time with her 2 boys
  36. CSC: Lived in FL until age 22, then moved to ND
  37. CSC: This associate basically has a zoo. Crikey!
  38. Spill the beans
  39. Benchmark for a golfer

75 Clues: Pigpen • A strong tree • Barbie or Ken • CSC: Mr.Email • Viva ___ Vegas • Actor Reynolds • Spill the beans • The "U" in "SVU" • Not Brightly Lit • CSC: Otter lover • Kung ___ chicken • CSC: Diesel’s mom • TV Chef __ Garten • "Science Guy" Bill • DeGeneres or Pompeo • Passcode for an ATM • Charlie Brown’s dog • Where all news lands • Where our cases live • CSC: Miss Sneakerhead • CSC: Recently engaged • ...

Customer Service RiseUp 2023-10-24

Customer Service RiseUp crossword puzzle
Across
  1. Brand and Culture: The overall impression gathered from information that is seen, heard, and experienced by customers who encounter a business and its products and services.
  2. Service: is the help, information, and recommendations that company representatives give to people who explore or buy its products and services.
  3. Shoppers, are people who purchase goods or services from a business
  4. Trend Buyer: Buying the newest and coolest items
  5. Buyer: Quick often inexpensive items
  6. Customer: They trust and spend more with stores and brands they love
  7. are a link in the distribution channel, connecting customers with products and services.
  8. Buyer: Trends and wants what everyone else has
  9. a license is granted to another entity to sell a company’s products or services in a particular area.Subway, Domino’s Pizza, Wendy’s
  10. a single store or small regional chain of stores95% of retailers have just one location
  11. owned by shareholders and have centralized controlWalmart, Kroger, Target, Starbucks
  12. Company: While limited to a single or small number of owners, these businesses can be large with many retail locationsAlbertsons, Meijer
Down
  1. (Merchandise) are physical goods that are bought and sold, such as food, clothes, and household items
  2. (Intangible) can’t be physically owned by the customer. Ex. lawn mowing, hair care, personal training, Uber/Lyft.
  3. Culture: is the unique way that an organization’s employees interact with each other and with customers. It is the “personality” of the business.
  4. buys large quantities of products directly from the manufacturer and sells them, in small amounts to retailers to sell to customers.
  5. Shopper: Studies the data and can take a long time to buy
  6. Customers are able to interact with multiple options to choose from as they purchase products and services (Ex. Apps, Web, In Store Pick Up, Apps at a Drive through, etc.)
  7. Shopper: Shopping is a fun activity
  8. the producer of the product
  9. The process of selling products and/or services to customers in order to earn a profitPhysical vs Digital Retail Environments:
  10. Customers have multiple options to choose from to purchase
  11. promise: is an extension of the company brand, a benefit of doing business with them. The goal is for each customer to have a positive experience.
  12. brands: are associated with specific merchandise and may be offered at multiple locations

24 Clues: the producer of the product • Shopper: Shopping is a fun activity • Buyer: Quick often inexpensive items • Buyer: Trends and wants what everyone else has • Trend Buyer: Buying the newest and coolest items • Shopper: Studies the data and can take a long time to buy • Customers have multiple options to choose from to purchase • ...

Trails Customer Service 2019-09-09

Trails Customer Service crossword puzzle
Across
  1. An important verbal spelling skill to avoid error
  2. Where to transfer non-registration related cultural arts inquiries
  3. One of the strongest skills in our customer service toolbelt
  4. We answer every call with this attitude
  5. The sport for which we reserve time and space
  6. We can help a customer navigate this process online
  7. Where to transfer party and room rental inquiries
  8. This should always be positive
  9. An important speec skill, especially over the phone
  10. We provide this information with every call
Down
  1. The process of changing one class for another
  2. We cannot sell these over the phone
  3. Required before transferring a class that has already started
  4. This is when we give our first impression to a customer
  5. A common need for customers calling in
  6. Display of best manners and professionalism
  7. What must be established prior to quoting pricing
  8. Where to transfer large pool group inquiries
  9. To best help our customer, we must first do this
  10. Where to transfer non-registration related sports league inquiries

20 Clues: This should always be positive • We cannot sell these over the phone • A common need for customers calling in • We answer every call with this attitude • Display of best manners and professionalism • We provide this information with every call • Where to transfer large pool group inquiries • The process of changing one class for another • ...

Customer Service Week 2020-10-02

Customer Service Week crossword puzzle
Across
  1. Inquire
  2. a group that wants to achieve a common goal
  3. very bright and radiant
  4. A position of the body or manner of carrying oneself
  5. The action of helping others
  6. intelligent and well informed
  7. Accurate and careful about details
  8. Prompt
  9. Constructive, Optimistic, or Confident
  10. absolutely necessary; extremely important
  11. Giving assistance
  12. a set of circumstances that makes it possible to do something
  13. Ability to do something well
  14. Unusually good, Outstanding
  15. The action of dealing with or taking special care of something
Down
  1. extremely successful performer
  2. Fulfillment of expectaions
  3. a Person that purchases services
  4. To surpass Expectations
  5. Put into effect
  6. a person who has a comprehensive and authoritative knowledge of or skill in a particular area
  7. Creative thinker
  8. astonishing
  9. Kind and Pleasant
  10. Attention to sound

25 Clues: Prompt • Inquire • astonishing • Put into effect • Creative thinker • Kind and Pleasant • Giving assistance • Attention to sound • very bright and radiant • To surpass Expectations • Fulfillment of expectaions • Unusually good, Outstanding • The action of helping others • Ability to do something well • intelligent and well informed • extremely successful performer • ...

Customer Service Week 2024-10-10

Customer Service Week crossword puzzle
Across
  1. - twinkle twinkle
  2. - program we use to view bills
  3. - urgent matter
  4. - work together
  5. - who do we call when there's a DMS
  6. - hot weather
  7. - run by volts
  8. - cold weather
  9. - past due account
  10. - energy
Down
  1. - run by therms
  2. document that shows how
  3. - well being, security, protection
  4. - program we use for payments
  5. - average usage/bill
  6. - outside, further
  7. - application we use every day
  8. - not below
  9. - what do we provide to customers
  10. a customer owes
  11. - up for disconnection

21 Clues: - energy • - not below • - hot weather • - run by volts • - cold weather • - run by therms • - urgent matter • - work together • a customer owes • - twinkle twinkle • - outside, further • - past due account • - average usage/bill • - up for disconnection • document that shows how • - program we use for payments • - program we use to view bills • - application we use every day • ...

Customer Service Crossword! 2022-08-31

Customer Service Crossword! crossword puzzle
Across
  1. weekend service
  2. bags that hold air on a dock truck
  3. 10+ spots on a dock truck requires a
  4. cannot promise delivery prior to 1700
  5. empty 53' semi
  6. $50 fee plus distance
  7. time window pushed to 1700 if before 1200
  8. emails that require a response
  9. does not have a liftgate or moffett
  10. $200 to and from specific locations
  11. cannot enter a garage due the height
  12. 48x40 pallet will not fit in a
  13. deliver the following day
Down
  1. 2631 cargo rd
  2. assist in load/unloading
  3. large piece of freight loaded on the back to deliver direct
  4. can fit 12' long if able to fit between seats
  5. post everyday around 2:15
  6. 400+ commercial order
  7. 2 sets of axels
  8. 55113 NE
  9. 4x6
  10. MMM stands for
  11. all 4 zones in commercial share this zone

24 Clues: 4x6 • 55113 NE • 2631 cargo rd • empty 53' semi • MMM stands for • weekend service • 2 sets of axels • 400+ commercial order • $50 fee plus distance • assist in load/unloading • post everyday around 2:15 • deliver the following day • emails that require a response • 48x40 pallet will not fit in a • bags that hold air on a dock truck • does not have a liftgate or moffett • ...

Customer Service Week 2016-09-29

Customer Service Week crossword puzzle
Across
  1. make small talk to avoid this.
  2. How many chats are monitored a month.
  3. Always use the customer’s _______ in your introduction.
  4. This a monthly financing device option.
  5. When a customer has overages we might do this
  6. These are announced every quarter.
  7. Transfer number from one carrier to another.
  8. Acronym for requested suspension.
  9. being at the proper place at your designated time.
  10. Their extension is “0”.
  11. How many days can a line stay in Lost Stolen
  12. ________ customers receive a monthly discount of $12.75
  13. You can assist with these, when the customer’s card is on file.
  14. 25GB of free data is an example of a ________.
  15. What you do to let the customer vent.
  16. one of the KPI categories.
  17. verify password or ssn from this person.
  18. SAA, SMS,and Switch are all foirms of internal what?
  19. Things you can do without approval are within you _______.
  20. A credit check is not required with this type of account.
  21. Acronym for consumer/ customer proprietary network information
Down
  1. verify password or address from this person.
  2. Monthly meeting with your Supervisor.
  3. What the P stands for in CPNI.
  4. You should always act with a ___________.
  5. You can give balance a balance and take a payment only from this type of customer.
  6. life threatening emergency situations.
  7. Interop, Pocket Geek, and Switch are all ______ that we use.
  8. A sim card that has both 3FF and 4FF on one card.
  9. Our President.
  10. amount of time a customer is left on hold.
  11. Don't take it_______.
  12. average amount of calls taken.
  13. before asking for assistance you should check your ______.
  14. I understand, I am sorry to hear about that.
  15. How we treat our customers
  16. What we call a bill.
  17. Another way to communicate with a customer.
  18. Have I met your _______?

39 Clues: Our President. • What we call a bill. • Don't take it_______. • Their extension is “0”. • Have I met your _______? • How we treat our customers • one of the KPI categories. • What the P stands for in CPNI. • make small talk to avoid this. • average amount of calls taken. • Acronym for requested suspension. • These are announced every quarter. • Monthly meeting with your Supervisor. • ...

Trails Customer Service 2019-09-09

Trails Customer Service crossword puzzle
Across
  1. We provide this information with every call
  2. What must be established prior to quoting pricing
  3. Where to transfer non-registration related cultural arts inquiries
  4. Where to transfer non-registration related sports league inquiries
  5. Required before transferring a class that has already started
  6. A common need for customers calling in
  7. To best help our customer, we must first do this
  8. This should always be positive
  9. Display of best manners and professionalism
  10. An important speec skill, especially over the phone
  11. Where to transfer party and room rental inquiries
  12. This is when we give our first impression to a customer
Down
  1. We answer every call with this attitude
  2. We can help a customer navigate this process online
  3. An important verbal spelling skill to avoid error
  4. The sport for which we reserve time and space
  5. We cannot sell these over the phone
  6. Where to transfer large pool group inquiries
  7. One of the strongest skills in our customer service toolbelt
  8. The process of changing one class for another

20 Clues: This should always be positive • We cannot sell these over the phone • A common need for customers calling in • We answer every call with this attitude • We provide this information with every call • Display of best manners and professionalism • Where to transfer large pool group inquiries • The sport for which we reserve time and space • ...

CUSTOMER SERVICE WEEK 2024-09-11

CUSTOMER SERVICE WEEK crossword puzzle
Across
  1. The amount of protection given by the insurance policy.
  2. Covers loss or damage to ships, cargo, terminals, and transport.
  3. A professional who analyzes financial risk using mathematics and statistics.
  4. The potential for loss or damage.
  5. The person who owns the insurance policy.
  6. Insurance designed to cover medical expenses, lost luggage, flight accidents, and other losses incurred while traveling internationally
  7. Covers professionals against legal claims for negligence or harm.
  8. Conditions or circumstances not covered by the policy.
  9. Compensation for harm or loss.
  10. A fixed fee paid by the insured for covered services.
  11. The length of time a policy is in effect.
  12. Legal responsibility for damages or loss.
Down
  1. The amount paid out-of-pocket by the policyholder before insurance coverage begins.
  2. A specific risk or cause of loss covered by a policy.
  3. Insurance for aircraft and the risks associated with flying.
  4. Insurance purchased by an insurance company from another company to mitigate risk.
  5. A request made by the insured for payment of benefits.
  6. Protects homes and property from damage or theft.
  7. The amount paid for an insurance policy.
  8. A document added to an insurance policy to modify its terms.
  9. The person or entity entitled to receive benefits from an insurance policy.
  10. The person or company that evaluates the risk of insuring a client.
  11. Insurance that covers vehicles.

23 Clues: Compensation for harm or loss. • Insurance that covers vehicles. • The potential for loss or damage. • The amount paid for an insurance policy. • The person who owns the insurance policy. • The length of time a policy is in effect. • Legal responsibility for damages or loss. • Protects homes and property from damage or theft. • ...

Optometry Customer Service 2024-10-17

Optometry Customer Service crossword puzzle
Across
  1. Smile even when not (3 words, no spaces)
  2. Answer the phone with a (blank)
  3. Treat our patients and each other with (blank)
  4. Good customer service, the patient leaves (blank)
  5. "I can't help you" or "no" may be interpreted at (blank) for patients
  6. (blank) customer service, the patient can leave angry
  7. Understand the feelings of out patients
  8. Once you understand why the patient is unhappy, it is time to offer a (blank)
  9. Deliver what you (blank)
  10. When you are unable to help the patient with their concerns, (blank) to a manager
  11. A (blank) is anyone who depends on your work and whose work you depend
Down
  1. Be attentive, ask questions, and restate what you hear (2 words)
  2. Who we take care of
  3. The successful solution to a patient's request or inquiry
  4. Treat our patients with (blank) and respect
  5. Answer the phone within (blank) rings
  6. When a patient has a formal complement or concern refer to (2 words)
  7. Nonverbal communication
  8. (blank) is the relationship we build with patients, some characteristics that build good (blank) are empathy, supportiveness, and honesty (same word)
  9. Privacy rule that established national standards to protect individual’s medical records or other individually identifiable health information

20 Clues: Who we take care of • Nonverbal communication • Deliver what you (blank) • Answer the phone with a (blank) • Answer the phone within (blank) rings • Understand the feelings of out patients • Smile even when not (3 words, no spaces) • Treat our patients with (blank) and respect • Treat our patients and each other with (blank) • ...

Customer service terms 2025-01-02

Customer service terms crossword puzzle
Across
  1. type of competition where Businesses that offer different products or services but aim to satisfy the same customer need. For example, Smashburger sells burgers, and KFC sells chicken, but both fulfill the need to satisfy hunger.
  2. Inventory loss from causes other than legitimate sales, such as theft, errors, or operational mistakes. Shrinkage is expressed as a percentage of sales during a specific inventory period and is used to benchmark retail losses.
  3. A communication style focused on process, details, timelines, and well-thought-out plans. Individuals with this style value structure and clarity when interacting with others.
  4. The practice of recommending additional products that complement a customer's purchase. These can include operational necessities (e.g., batteries for an electronic device) or items that enhance the overall experience (e.g., a case for a new phone).
  5. A metric representing the total number of items included in a single transaction. Increasing UPT through techniques like cross-selling can help boost sales.
  6. Type of mindset where belief that one's skills and abilities are static traits that cannot be developed or improved.
  7. A productivity metric used to measure sales volume. The formula is: Sales per hour = Total sales dollars ÷ Total hours worked.
  8. A customer motivated to be among the first to purchase the latest technology, fashion, or products, visit newly opened restaurants, or see the latest movies. They have an early-adopter mindset and enjoy being recognized as trendsetters.
  9. A communication style in which individuals prioritize relationships, emotional connection, and empathetic language when interacting with others.
  10. A retail model where customers can interact with multiple shopping options within a retailer's ecosystem. These channels, such as online, in-store, or mobile, may or may not be seamlessly connected.
  11. The supply chain process of returning products from customers back to the retailer or manufacturer for processing, resale, repair, or disposal.
  12. A retail model that integrates multiple channels—such as online, mobile, and in-store—into a seamless and cohesive customer experience through the use of technology.
Down
  1. Products manufactured by a third party and sold under a retailer’s brand name. These products are exclusively available at the retailer’s stores.
  2. type of data that uses Quantifiable information used by retailers to analyze customer behavior. Examples include household size, gender, age, income, education, occupation, and place of residence.
  3. A communication style focused on big-picture ideas and outcomes. Individuals with this style prefer high-level overviews and may lose interest when discussions become overly structured or detailed.
  4. A concise and persuasive sales pitch that can be delivered in the time span of a typical elevator ride. At about 30 seconds, or 100-150 words, it consists of approximately four to seven sentences, depending on their length.
  5. A barcode that contains specific product information, including its description, price, tax status, and any applicable discounts or promotions.
  6. type of benefits with advantages or positive outcomes that make a product appealing or valuable to the consumer.
  7. A retail business owned by an individual, typically consisting of a single store or a small regional chain
  8. type of shopper who makes quick purchasing decisions, often for inexpensive items that do not hold significant importance.
  9. Type of shopper who seeks to be well-informed about their product choices. They thoroughly research products, read online reviews, check ratings, and compare prices before entering the store.
  10. A customer focused solely on meeting their needs. Mission-driven shoppers typically shop with a list, prioritizing efficiency and avoiding distractions or unnecessary purchases.
  11. A customer who views shopping as an enjoyable, leisure activity rather than a task to purchase specific items.
  12. type of financing that involves A payment model in which a retailer or third-party lender provides financing for a purchase. Customers repay the loan in fixed monthly installments as part of the purchase agreement.

24 Clues: A retail business owned by an individual, typically consisting of a single store or a small regional chain • A customer who views shopping as an enjoyable, leisure activity rather than a task to purchase specific items. • type of benefits with advantages or positive outcomes that make a product appealing or valuable to the consumer. • ...

Customer Service Week 2025-10-01

Customer Service Week crossword puzzle
Across
  1. A virtue to have when dealing with an angry customer
  2. Another word for "help" or "assistance"
  3. A way to track customer feedback
  4. 1st word - A way to visit us in person
  5. A phrase used to greet someone
  6. Another word for "fixing a problem"
  7. Customers should never be kept on this too long
  8. A polite way to end a conversation
  9. Saying "Please", "Thank you", "You're Welcome", is good customer service ____.
  10. Furthering your knowledge base
  11. To meet or go beyond what a customer hopes for
  12. Another way a customer can reach out to us
  13. 2nd word - A way to visit us in person
  14. Customers often expect this type of reply, meaning "done with out delay"
Down
  1. How satisfied customers feel with their consistently working services.
  2. Saying "I understand" is showing this important skill
  3. A phrase used to apologize
  4. A person who receives a service
  5. A solution that works for both the customer and company is a ____.
  6. A written evaluation of a product or a service online
  7. Something you give when you've made a mistake
  8. the opposite of rude, always required in customer service
  9. When you say "Thank you" You are showing this
  10. A person who provides assistance
  11. One of the services we provide
  12. 1 way a customer can contact us

26 Clues: A phrase used to apologize • A phrase used to greet someone • One of the services we provide • Furthering your knowledge base • A person who receives a service • 1 way a customer can contact us • A way to track customer feedback • A person who provides assistance • A polite way to end a conversation • Another word for "fixing a problem" • 1st word - A way to visit us in person • ...

fungsi customer service 2025-11-03

fungsi customer service crossword puzzle
Across
  1. deskman sangat di perlukan untuk kelancaran
  2. keluhan nasabah menjadi… kimerja cs
  3. pendekatan kepada nasabah agar setia menggunakan produk disebut pendekatan
  4. dalam berkomunikasi, cs harus berbicara dengan… dan jelas
  5. sebagai salesman juga perlu memperhatikan sebab permasalahan dan
  6. peran cs yang menyambut tamu di depan kantor
  7. cs harus selalu memberikan kepada nasabah
  8. segala keluhan dan sarana komunikasi costumer adalah fungsi cs sebagai
  9. cs relation officer perlu menjaga hubungan baik kepada nasabah untuk menggunakan yang bank miliki
  10. keluhan dan permasalahan nasabah adalah tugas cs sebagai
  11. hubungan baik antara bank dengan nasabah agar nasabah
  12. sangat di perlukan untuk kelancaran kegiatan
Down
  1. peran cs sebagai penghubung antara bank dan nasabah di sebut
  2. sikap yang membuat nasabah merasa senang dan puas disebut sikap
  3. hubungan baik antara bank dan nasabah di sebut
  4. salah satu karakteristik penting cs saat melayani:… dan sopan
  5. menjaga hubungan baik dengan nasabah agar senang dan percaya untuk menggunakan jasa adalah fungsi dari
  6. cs sebagai komunikator juga menjadi sarana… nasabah
  7. membantu pengisian formulir aplikasi secara lengkap
  8. cs sebagai komunikator menampung… dari nasabah
  9. selain memberikan salam tugas cs sebagai resepsionis yaitu berbicara dengan

21 Clues: keluhan nasabah menjadi… kimerja cs • cs harus selalu memberikan kepada nasabah • deskman sangat di perlukan untuk kelancaran • peran cs yang menyambut tamu di depan kantor • sangat di perlukan untuk kelancaran kegiatan • hubungan baik antara bank dan nasabah di sebut • cs sebagai komunikator menampung… dari nasabah • cs sebagai komunikator juga menjadi sarana… nasabah • ...

Customer Service Week 2021-10-05

Customer Service Week crossword puzzle
Across
  1. I was my high school class valedictorian
  2. I lived in Spain for 8 months
  3. I am a big fan of Barca
  4. I won first place for the best Tiramisu
  5. I create all kinds of cards as my hobby
  6. I lived on 3 different continents
  7. Spent Christmas Eve 2007 atop Mt Haleakala, Maui
  8. Had Black Belt 2nd Dan
  9. I speak Portuguese
  10. Born on an American Base in Germany
  11. I have skydived 13 times
  12. Worked as a flight attendant
  13. In school it was mandatory to pass Latin classes
  14. When I was being born John Lennon was dying
  15. I studied and graduated as a Paralegal
  16. I keep windows down when driving by open water
  17. I won a watermelon eating contest
  18. 100% Dutch and the only Canadian born in family
  19. One of my favorite channels is TCM
Down
  1. I won a golden glove award in baseball
  2. First job in a Monastery with the Franciscains
  3. I once found a guinea pig on the sidewalk
  4. I have a BA in English
  5. Studied fitness and nutrition in college
  6. I love keep aquariums & fish
  7. I was an assistant at the University of Paris
  8. I fell on a lawnmower and I had to get stiches
  9. Anne I like animals but only have one pet
  10. Almost died from a spider
  11. I have 8 piercings and 3 tattoo's
  12. won medal for Female Athlete Of The Year
  13. Won 100$ for my Terminator costume
  14. The Barenaked Ladies rented a vehicle from me
  15. Happily married to the same man for 41 years

34 Clues: I speak Portuguese • I have a BA in English • Had Black Belt 2nd Dan • I am a big fan of Barca • I have skydived 13 times • Almost died from a spider • I love keep aquariums & fish • Worked as a flight attendant • I lived in Spain for 8 months • I lived on 3 different continents • I have 8 piercings and 3 tattoo's • I won a watermelon eating contest • ...

Trails Customer Service 2019-09-09

Trails Customer Service crossword puzzle
Across
  1. To best help our customer, we must first do this
  2. We cannot sell these over the phone
  3. We can help a customer navigate this process online
  4. The sport for which we reserve time and space
  5. We answer every call with this attitude
  6. An important speec skill, especially over the phone
  7. Where to transfer party and room rental inquiries
  8. An important verbal spelling skill to avoid error
  9. One of the strongest skills in our customer service toolbelt
  10. Where to transfer large pool group inquiries
Down
  1. We provide this information with every call
  2. A common need for customers calling in
  3. Required before transferring a class that has already started
  4. What must be established prior to quoting pricing
  5. This should always be positive
  6. Where to transfer non-registration related sports league inquiries
  7. Display of best manners and professionalism
  8. Where to transfer non-registration related cultural arts inquiries
  9. The process of changing one class for another
  10. This is when we give our first impression to a customer

20 Clues: This should always be positive • We cannot sell these over the phone • A common need for customers calling in • We answer every call with this attitude • We provide this information with every call • Display of best manners and professionalism • Where to transfer large pool group inquiries • The sport for which we reserve time and space • ...

Customer Service crossword 2012-07-29

Customer Service crossword crossword puzzle
Across
  1. It is good to use _____ and thank you when speaking to a customer.
  2. When helping a customer it is best to first identify the _______.
  3. ______ to the problem.
  4. Be polite, be __________, be a problem solver.
  5. ____________ and distinctly in a pleasant tone of voice.
  6. Good use of _______________ can take you far in the customer service world.
  7. It is only appropriate to let a customer speak to your supervisor when the customer is absolutely _________.
  8. _______________ is a listening technique that requires the listener to feed back what they hear for the customer.
  9. Using proper salutations (Mr. or Mrs.) helps to portray ___________.
  10. Before you complete the call make sure you _______ the customer's issue.
  11. Before completing the call make sure to _______ the customers concerns.
  12. ________ for the issue.
  13. When helping the customer it is important to stay on _____.
  14. When completing a call with a customer it is appropriate to tell them "________ for calling have a great day"
Down
  1. When we are polite to customers it gives them the impression that we ____.
  2. Stay calm, be __________ , and polite.
  3. _____ the issue.
  4. When dealing with upset customers it is good practice to remain ____.
  5. It is only appropriate to let a customer speak to your __________ when the customer is absolutely insistent.
  6. When you cannot help the customer but you know the department that can it is then appropriate to ________ the customer.
  7. When dealing with customer service it is important to put the _________ first.
  8. To ____ the customer you need to first figure out why they are calling.
  9. ________ the situation before making the decision on what should be done.
  10. Remember you may be the ___________________ between the customer and your business.
  11. Using proper ___________ (Mr. or Mrs.) helps to portray credibility.
  12. Use your _________ to take care of the customer.
  13. Before completing the call make sure to address the customers ________.
  14. ________ is everything.
  15. Stay calm, be diplomatic, and ______.
  16. Address the customer’s ______ for calling.

30 Clues: _____ the issue. • ______ to the problem. • ________ is everything. • ________ for the issue. • Stay calm, be diplomatic, and ______. • Stay calm, be __________ , and polite. • Address the customer’s ______ for calling. • Be polite, be __________, be a problem solver. • Use your _________ to take care of the customer. • ...

Customer Service Crossword 2015-06-19

Customer Service Crossword crossword puzzle
Across
  1. Our reliable intranet (7)
  2. 'Our promise to "YOU" as employee' (4 & 9)
  3. Newest Council building to open in Peterhead (6 & 5)
  4. The people we serve (9)
  5. One stop shop for customers (7 & 6)
  6. The process in which something grows or changes and becomes more advanced + a group of people (12 & 4)
  7. See 'say what your see' clue (12)
  8. Show interest, make notes, inform, listen, be enthusiastic (5)
  9. The degree of excellence of something
  10. Too much + Unit of measurement (5 & 4)
  11. Invented by Alexander Graham Bell (9)
Down
  1. Customers first of contact via telephone (7 & 6)
  2. See picture clue (4 2 & 4)
  3. The very best from Mountain to Sea (13 & 7)
  4. Department within Council who deal with possitive and negative views (8 & 4)
  5. See picture clue (8)
  6. Councilemployee who joined us from Cumbria Council (3 & 6)
  7. Aberdeenshire Council headquarters in Aberdeen (8 & 5)
  8. Compliments comments and complaint motto (4 4 & 3)
  9. See picture clue (3 & 7)

20 Clues: See picture clue (8) • The people we serve (9) • See picture clue (3 & 7) • Our reliable intranet (7) • See picture clue (4 2 & 4) • See 'say what your see' clue (12) • One stop shop for customers (7 & 6) • The degree of excellence of something • Invented by Alexander Graham Bell (9) • Too much + Unit of measurement (5 & 4) • The very best from Mountain to Sea (13 & 7) • ...

Customer Service Week 2014-10-08

Customer Service Week crossword puzzle
Across
  1. has a Kansas themed tattoo.
  2. use to collect koala bears.
  3. has a tribal peace sign tattoo on their rib cage.
  4. this person use to own a donkey.
  5. lived in Dallas Texas for three years.
  6. has a closet obsession with vampires.
  7. played bassoon in high school and college.
  8. this person first kiss was in A Walmart parking lot.
  9. is deathly afraid of grasshoppers!
  10. loves koala bears.
  11. has never eaten a pickle.
  12. this person cannot have caffeine.
Down
  1. cannot get brain freezes.
  2. has a horrible singing voice.
  3. certain textures literally make this person sick to their stomach.
  4. has an unnatural fear of outer space.
  5. is the oldest but shortest of all their siblings.
  6. this persons brother is adopted.
  7. went sky coasting over the Royal Gorge.
  8. will only eat ice cream if its melted.
  9. hates yellow mustard, almost afraid of it!
  10. this persons house was hit by lightning when they were five.

22 Clues: loves koala bears. • cannot get brain freezes. • has never eaten a pickle. • has a Kansas themed tattoo. • use to collect koala bears. • has a horrible singing voice. • this person use to own a donkey. • this persons brother is adopted. • this person cannot have caffeine. • is deathly afraid of grasshoppers! • has an unnatural fear of outer space. • ...

CUSTOMER SERVICE WEEK 2016-09-29

CUSTOMER SERVICE WEEK crossword puzzle
Across
  1. Have I met your _______?
  2. make small talk to avoid this.
  3. amount of time a customer is left on hold.
  4. Transfer number from one carrier to another.
  5. Things you can do without approval are within you _______.
  6. You should always act with a ___________.
  7. Monthly meeting with your Supervisor.
  8. Another way to communicate with a customer.
  9. How many chats are monitored a month.
  10. one of the KPI categories.
  11. I understand, I am sorry to hear about that.
  12. You can assist with these, when the customer’s card is on file.
  13. life threatening emergency situations.
  14. You can give balance a balance and take a payment only from this type of customer.
  15. How we treat our customers
  16. How many days can a line stay in Lost Stolen
  17. This a monthly financing device option.
  18. average amount of calls taken.
  19. Always use the customer’s _______ in your introduction.
Down
  1. What we call a bill.
  2. Our President.
  3. SAA, SMS,and Switch are all foirms of internal what?
  4. verify password or ssn from this person.
  5. These are announced every quarter.
  6. ________ customers receive a monthly discount of $12.75
  7. A credit check is not required with this type of account.
  8. before asking for assistance you should check your ______.
  9. Their extension is “0”.
  10. verify password or address from this person.
  11. Interop, Pocket Geek, and Switch are all ______ that we use.
  12. 25GB of free data is an example of a ________.
  13. Don't take it_______.
  14. A sim card that has both 3FF and 4FF on one card.
  15. being at the proper place at your designated time.
  16. When a customer has overages we might do this
  17. What you do to let the customer vent.
  18. Acronym for requested suspension.
  19. What the P stands for in CPNI.
  20. Acronym for consumer/ customer proprietary network information

39 Clues: Our President. • What we call a bill. • Don't take it_______. • Their extension is “0”. • Have I met your _______? • one of the KPI categories. • How we treat our customers • make small talk to avoid this. • What the P stands for in CPNI. • average amount of calls taken. • Acronym for requested suspension. • These are announced every quarter. • Monthly meeting with your Supervisor. • ...

Customer Service 2024 2024-08-01

Customer Service 2024 crossword puzzle
Across
  1. Placed on water meters when disconnected
  2. Prepay metering program
  3. My middle name
  4. Color of meter seal for opt out customers
  5. This room has meetings every other Monday
  6. The second morning drop box
  7. When several meters lose power or water
  8. AMI meter reads go directly to a ____
  9. Important to monitor on DNP days
  10. Another term for yard light in NISC
  11. We use these to measure usage
  12. Irrigation bills between ___ and September
  13. The $1.07 fee on most bills
  14. Net meters are required for this system
  15. Color of net meter seal
Down
  1. In-person commercial applicant card
  2. Bill pay option at 6 locations
  3. Assistance agency only open Thursdays
  4. Continuous Service works good for a ____
  5. Color indicating $150 deposit
  6. Budget accounts are recalculated in ___
  7. Our average pay program
  8. Can be replaced if rotten
  9. The C of PLC
  10. Our old CIS system
  11. Customer who do not want AMI may ___ out
  12. Orcom path to find a customer SSN
  13. Always audit when taking this form of payment
  14. Most common reason for high water bill
  15. Office manned on Wednesdays only
  16. Began offering this utility in 1990
  17. IVR payments are made by ____
  18. Older meter style with clock dials
  19. How many years a commissioner term is

34 Clues: The C of PLC • My middle name • Our old CIS system • Prepay metering program • Our average pay program • Color of net meter seal • Can be replaced if rotten • The second morning drop box • The $1.07 fee on most bills • Color indicating $150 deposit • We use these to measure usage • IVR payments are made by ____ • Bill pay option at 6 locations • Office manned on Wednesdays only • ...

Customer Service & Sales 2024-06-10

Customer Service & Sales crossword puzzle
Across
  1. Buys large quantities of products directly from the manufacturer and then sells smaller amounts to retailers.
  2. Describes a communicator who wants process, detail, timelines and well-thought-out plans.
  3. ________/trend buyers have an early adopter mindset, and want to be recognized as trendsetters by others.
  4. These customers view shopping as a fun occasion, so shopping does not necessarily include making a purchase.
  5. Specific term for the action a retailer makes to address a service failure, often includes apologizing and proposing solutions.
  6. The SMART in SMART goals stands for Specific, Measurable, Achievable, _______, and Time-Based.
  7. The term for the unique way that company employees act with each other and with customers.
  8. Quantifiable information used to help retailers determine customer behavior (e.g., household size, gender, age, income, education, occupation, place of residence).
  9. Physical goods that are bought and sold, such as food, clothes, and household items.
  10. ___-__ services are for specific product purchases that customers can opt for (e.g., payment options, delivery and installation, or ways that customers can protect their purchases).
  11. These customers can take a long time to make a purchase decision, and might return to a retailer several times before making a purchase.
  12. Type of question that cannot reasonably be answered with “yes” or “no."
  13. Intangible (they can’t be physically owned by the customer) transactions, such as lawn mowing, hair care services and personal training.
  14. Describes a communicator who is straight to the point.
  15. A type of add-on service in which the manufacturer promises to repair or replace the item for a specific period of time, if needed.
  16. These customers tend to make quick purchase decisions, often buying inexpensive items that are not of high importance to them.
  17. Part of effective time management is prioritizing tasks; a code that you would use when setting priorities is: do, _______, and delay.
  18. The majority of retailers (or stores) are ________ owned:
  19. "Would you like that folded or left on the hanger?" is an example of ________ statements, designed to smoothly close a sale.
Down
  1. The term for a retailing approach that places the focus on creating a seamless shopping experience for customers by intergrating mulitple channels.
  2. Holds large quantities of product that are later sent either to retail locations or directly to customers.
  3. ____ _______ cues or nonverbal communication, are concious or unconcious gestures and movements that express feelings or intentions.
  4. Produces finished products, like toys and frozen foods.
  5. People who purchase goods or services from a business.
  6. A popular way for entrepreneurs to start a business.
  7. The collective group of customers that are served by a specific retailer, when considered in total.
  8. Type of company that is owned by an individual or small group of investors, can establish their own company rules, and their stock is not traded on the stock market. Well-known examples include Hobby Lobby, Chick-Fil-A, Ashley Furniture.
  9. _______ programs provide incentives to repeat customers.
  10. Type of mindset that best helps you grow and learn as an employee is called:
  11. _____ ______ can be touched, tasted, seen, smelled and/or heard.
  12. _______ have a more cautious customer mindset and are reluctant to be the first to try new products.
  13. The term for the overall impression gathered from information that is seen, heard and experienced by customers who encounter a business, its products and services.
  14. Recommending additional products that complement the customer’s purchase.
  15. Describes a communicator who wants to hear about big-picture ideas.
  16. These shoppers have typically enjoyed repeated and valued positive customer experiences with a particular retailer.
  17. Explaining extra value to address a customer’s need that’s not in the product they are considering.

36 Clues: A popular way for entrepreneurs to start a business. • People who purchase goods or services from a business. • Describes a communicator who is straight to the point. • Produces finished products, like toys and frozen foods. • _______ programs provide incentives to repeat customers. • The majority of retailers (or stores) are ________ owned: • ...

CUSTOMER SERVICE WEEK 2024-09-12

CUSTOMER SERVICE WEEK crossword puzzle
Across
  1. The process by which an insurance company seeks reimbursement from a third party responsible for a loss after paying a claim.
  2. The process of evaluating the risk of insuring a person or entity and determining the terms of coverage.
  3. Specific conditions or situations that are not covered by the insurance policy.
  4. Retention: The amount a policyholder must pay out-of-pocket before the insurance coverage begins to pay for a claim.
  5. The person or entity designated to receive the benefits from an insurance policy.
  6. Life Insurance: Life insurance that provides coverage for a specified term or period.
  7. Approval from the insurance company required before certain services or treatments are provided.
  8. Insurance: Additional liability insurance that provides extra protection beyond the limits of other policies.
  9. Injury: Coverage that pays for injuries caused to others in an accident for which you are at fault.
  10. Bonus: A discount or benefit awarded to policyholders who have not made any claims during a policy period.
  11. Management: The process of identifying, assessing, and controlling risks to minimize the impact on an organization or individual.
  12. Coverage: Insurance that covers damage to your car not involving a collision, such as theft or weather damage.
  13. The amount paid for an insurance policy, typically on a monthly or annual basis.
  14. Insurance: Insurance that covers a person’s own damages regardless of who caused the accident.
  15. The amount you must pay out-of-pocket before your insurance coverage kicks in.
  16. An amendment or addition to an insurance policy that alters its coverage.
  17. Life Insurance: A type of life insurance that provides coverage for the policyholder's entire lifetime and includes a savings component.
  18. Coverage: Coverage that applies to specific items or property listed in the insurance policy.
  19. Damage Coverage: Insurance that protects against damage to your vehicle, including collision and comprehensive coverages.
  20. Hazard: The risk that an insured person may act differently because they have insurance coverage.
  21. Life Insurance: A type of flexible life insurance that combines life coverage with an investment savings element.
  22. An add-on to an insurance policy that provides additional coverage or modifies the original terms.
  23. Fraud: The act of deceiving an insurance company to obtain benefits or payments unlawfully.
  24. Insurance purchased by an insurance company to protect itself from large losses.
Down
  1. The percentage of costs you share with your insurance company after you’ve paid your deductible.
  2. Motorist Coverage: Coverage that protects you if you’re in an accident with a driver who has no insurance.
  3. Period: The time after the premium due date during which the policyholder can still make a payment without losing coverage.
  4. The protection provided by an insurance policy, including the types of losses or damages covered.
  5. (Copay): A fixed amount you pay for a covered healthcare service, usually when you receive the service.
  6. The reduction in value of an insured item over time, often factored into claim payments.
  7. Maximum: The maximum amount an insurance policy will pay for covered services over the lifetime of the policyholder.
  8. Period: The waiting period before certain types of insurance benefits become payable.
  9. Insurance: Coverage that protects against claims resulting from injuries and damage to other people or property.
  10. Report: A detailed account prepared by an insurance adjuster outlining the findings and recommendations regarding a claim.
  11. Damage: Coverage that pays for damage you cause to someone else’s property.
  12. Payment: The act of paying the amount due for an insurance policy.
  13. Payments Coverage: Insurance coverage that pays for medical expenses incurred due to a vehicle accident, regardless of fault.
  14. The individual or entity who owns the insurance policy.
  15. Motorist Coverage: Coverage that provides protection when you're in an accident with a driver who has insufficient insurance.
  16. An insurance professional who investigates and evaluates claims to determine the amount the insurance company will pay.
  17. A formal request to an insurance company for payment based on the terms of the insurance policy.
  18. The process of continuing an insurance policy beyond its original term, typically by paying the renewal premium.
  19. Ratio: The ratio of claims paid to the premiums collected by an insurance company, used to assess profitability.
  20. Occurrence Limit: The maximum amount an insurer will pay for a single claim or incident.
  21. Limit: The maximum amount an insurer will pay for all claims during a policy period.
  22. Coverage: Insurance that covers damage to your car resulting from a collision, regardless of who was at fault.

46 Clues: The individual or entity who owns the insurance policy. • Payment: The act of paying the amount due for an insurance policy. • An amendment or addition to an insurance policy that alters its coverage. • Damage: Coverage that pays for damage you cause to someone else’s property. • The amount you must pay out-of-pocket before your insurance coverage kicks in. • ...

Customer Service Week 2024-09-25

Customer Service Week crossword puzzle
Across
  1. - past due account
  2. - program we use to view bills
  3. - energy
  4. - who do we call when there's a DMS
  5. - program we use for payments
  6. - outside, further
  7. - run by therms
  8. - hot weather
Down
  1. - up for disconnection
  2. - document that shows how much a customer owes
  3. - cold weather
  4. - run by volts
  5. - urgent matter
  6. - average usage/bill
  7. - what do we provide to customers
  8. - application we use every day
  9. - well-being, security, protection
  10. - not below
  11. - twinkle twinkle
  12. - work together

20 Clues: - energy • - not below • - hot weather • - cold weather • - run by volts • - urgent matter • - work together • - run by therms • - twinkle twinkle • - past due account • - outside, further • - average usage/bill • - up for disconnection • - program we use for payments • - program we use to view bills • - application we use every day • - what do we provide to customers • ...

Customer Service Review 2025-08-11

Customer Service Review crossword puzzle
Across
  1. Field Measurements
  2. A type of drawing that is known as the "As Built" drawings.
  3. Must be released to move the gangway to a working position.
  4. Safety equipment that attaches to the end of the gangway.
  5. Where the wheels of a truck sit at a loading spot.
  6. Distance from the FOP to the center of the vehicle.
  7. Manual counterbalance system for gangway
  8. Truck with a small diameter tank that typically carries products such as acid and bleach.
  9. Acceptable unit of measure for scope sheet.
  10. Railcar that carries dry bulk products such as grain.
  11. The section of the gangway where the cage is attached.
  12. Gangway treads between the base tread and the last tread.
  13. Vehicle access equipment.
Down
  1. The mount that allows side-to-side movement for a gangway.
  2. Application with no existing equipment or structures
  3. A type of drawing that is intended for client review and acceptance.
  4. A type of drawing that shows a high-level idea of what something will look like.
  5. Section of the gangway that mounts to the platform.
  6. Powered by air.
  7. Sides of the gangway body.
  8. Railing that surrounds the hatch on a liquid rail car.
  9. Existing equipment or structure that could impede the operation of equipment.
  10. A type of vehicle with a frame around the tank.
  11. How an operator pulls the gangway back into the stored position.

24 Clues: Powered by air. • Field Measurements • Vehicle access equipment. • Sides of the gangway body. • Manual counterbalance system for gangway • Acceptable unit of measure for scope sheet. • A type of vehicle with a frame around the tank. • Where the wheels of a truck sit at a loading spot. • Section of the gangway that mounts to the platform. • ...

Customer Service Week 2025-07-11

Customer Service Week crossword puzzle
Across
  1. To find a solution
  2. Together Everyone Achieves More
  3. To create new solutions
  4. Doing the right thing, always
  5. To go above and beyond
  6. To reach a goal
  7. To actively participate
  8. Every mission starts with this
  9. Work together toward a goal
  10. What great teams do together
  11. Operations _______ (CSO department)
  12. Where water flows and service grows
  13. What we deliver to customers
Down
  1. To guide or show the way
  2. Able to bounce back from challenges
  3. Strength Through _________ Military EBRG
  4. The heart of customer service
  5. The hard work of the team
  6. To motivate others
  7. Foundation of strong relationships
  8. Someone you can count on
  9. Treating others with dignity
  10. Customer Care _____
  11. To provide necessary details
  12. Key to understanding customer's feelings
  13. Something to be achieved
  14. American _____
  15. What we do to customer needs
  16. Key to understanding needs
  17. The result of meaningful work
  18. Customer feedback tool
  19. ________ Assurance

32 Clues: American _____ • To reach a goal • To find a solution • To motivate others • ________ Assurance • Customer Care _____ • To go above and beyond • Customer feedback tool • To create new solutions • To actively participate • To guide or show the way • Someone you can count on • Something to be achieved • The hard work of the team • Key to understanding needs • Work together toward a goal • ...

Customer Service Week 2025-10-06

Customer Service Week crossword puzzle
Across
  1. – Ensuring accurate, thorough, and valuable service
  2. – Success Per Hour
  3. – A respectful response to address caller concerns or objections
  4. – App used for payroll and scheduling
  5. – Key Performance metric for productivity.
  6. Manager – Used to Force close Apps
  7. – Actively focusing on what the caller is saying. Using your ears
  8. – Showing value for someone’s work or presence
  9. – Drugs prescribed or recommended for patient treatment
  10. – Company we work for.
  11. – Non-brand version of a medication with the same active ingredients
  12. – Must adhere to this in CarePortal
  13. – Color of Common Error we get in CP
  14. – App we use to connect Audio for calls.
  15. – What we use to Acknowledge others for their efforts and achievements
Down
  1. – Fixed amount paid by a patient for healthcare services or prescriptions
  2. – Required on each successful call to verify caller identity
  3. – Assistance provided to customers or team members
  4. – A repeat supply of a previously prescribed medication.
  5. – Remaining calm and composed, especially in tough situations
  6. – Staying committed and focused on your responsibilities
  7. – List of medications covered by an insurance plan.
  8. – Understanding and relating to the feelings of the caller
  9. Disconnect – Professional way to end a call respectfully
  10. – Doctor or medical professional giving care
  11. – Name of who we support. Prescription Drug Plan name.
  12. – (Repeated) Reinforcement to help someone or service provided to others
  13. – Guiding, supporting, and setting an example for others
  14. – Medication prescribed by a licensed provider
  15. – Medicine delivered via needle/syringe
  16. – The positive effect your work has on others
  17. – A healthcare company; many members and calls are related to their plans
  18. – The amount of medicine to be taken at one time
  19. – Collaborating effectively with coworkers to meet goals
  20. Advisor- Your job title name. Starts with an H
  21. – Solid, pill-form medication

36 Clues: – Success Per Hour • – Company we work for. • – Solid, pill-form medication • Manager – Used to Force close Apps • – Must adhere to this in CarePortal • – Color of Common Error we get in CP • – App used for payroll and scheduling • – Medicine delivered via needle/syringe • – App we use to connect Audio for calls. • – Key Performance metric for productivity. • ...

Language and communication 2025-08-28

Language and communication crossword puzzle
Across
  1. delivery delivering service to customer
  2. paying attention to speaker
  3. spoken words
  4. satisfaction company meets/exceeds customer expectations
  5. being friendly to customer
  6. deliver promised service
  7. internal customer
Down
  1. short for electronic mail
  2. receiver's feedback
  3. rhymes with sympathy
  4. hinders communication
  5. application of scientific knowledge for practical purposes
  6. shared information
  7. language facial expressions, gestures, posture
  8. programs rewarding clients for purchasing goods/ services

15 Clues: spoken words • internal customer • shared information • receiver's feedback • rhymes with sympathy • hinders communication • deliver promised service • short for electronic mail • being friendly to customer • paying attention to speaker • delivery delivering service to customer • language facial expressions, gestures, posture • ...

Sales Words 2024-01-03

Sales Words crossword puzzle
Across
  1. The percentage of customers who stop using a product or service within a given period.
  2. The measure of the profitability of an investment relative to its cost.
  3. Additional features or benefits that enhance the core offering of a product or service.
  4. Addressing and overcoming concerns or hesitations that prospects may have about purchasing.
  5. The act of turning a prospect or lead into a paying customer.
  6. The process that leads follow from initial contact to becoming customers.
  7. Assessing whether a lead or prospect meets the criteria to become a customer.
  8. A potential customer who has shown interest in a product or service.
Down
  1. A lead or prospect that comes from a recommendation by an existing customer.
  2. The visual representation of the stages a lead goes through before becoming a customer.
  3. Contacting potential customers who have not previously expressed interest in the product or service.
  4. The final step in the sales process where a prospect becomes a customer by making a purchase.
  5. Encouraging customers to purchase a more advanced or premium version of a product or service.
  6. A payment made to salespeople based on the number or value of sales they generate.
  7. proposition The unique benefit or advantage that a product or service offers to customers.
  8. Strategies and actions taken to keep existing customers satisfied and engaged.
  9. An individual or organization that has shown interest in a product or service and could become a customer.
  10. Metrics used to measure the success and effectiveness of sales strategies.
  11. Offering complementary products or services to existing customers.
  12. Subsequent communication or contact with a prospect or customer after initial interaction.

20 Clues: The act of turning a prospect or lead into a paying customer. • Offering complementary products or services to existing customers. • A potential customer who has shown interest in a product or service. • The measure of the profitability of an investment relative to its cost. • The process that leads follow from initial contact to becoming customers. • ...

Customer Service Review 2019-02-19

Customer Service Review crossword puzzle
Across
  1. steps to support a policy
  2. process to educate
  3. non verbal queues
  4. gained when consistent service is provided
  5. fast and accurate
  6. that which sets you apart
  7. solution to a problem
  8. acts that can be carried out
  9. shopping process of evaluating staff objectively
  10. ensures quality
  11. questioning that invites dialogue
Down
  1. without bias
  2. set of rules to be followed
  3. measures demanded by customers
  4. act of acknowledging
  5. ensures confidence
  6. grievance held by a customer
  7. process of empathising in a complaint process
  8. when the experience surpasses the ordinary
  9. a model devised for handling customer complaints
  10. knowing the consequence for a customer in a complaint process
  11. methodical process
  12. purpose that lasts into the future
  13. evaluation can only take place when this is provided
  14. set of behaviours that govern customer service
  15. a form of compensation
  16. questioning that confirms

27 Clues: without bias • ensures quality • non verbal queues • fast and accurate • ensures confidence • process to educate • methodical process • act of acknowledging • solution to a problem • a form of compensation • steps to support a policy • that which sets you apart • questioning that confirms • set of rules to be followed • grievance held by a customer • acts that can be carried out • ...

Customer Service Week 2021-09-28

Customer Service Week crossword puzzle
Across
  1. distinctive attribute or characteristic
  2. recognition and enjoyment of the good quality the degree of excellence of something
  3. person that undertakes a contract
  4. kind and pleasant
  5. imparting of information
  6. person who supervises
  7. a sensational success
  8. unlikely to cause damage
  9. person who guides
Down
  1. a person who removes earth carefully and systematically
  2. organization supplying community
  3. polite word
  4. large area
  5. principles or standards of behavior
  6. person for service
  7. person who owns their home
  8. to reach out
  9. to help
  10. qualified person
  11. middle point

20 Clues: to help • large area • polite word • to reach out • middle point • qualified person • kind and pleasant • person who guides • person for service • person who supervises • a sensational success • imparting of information • unlikely to cause damage • person who owns their home • organization supplying community • person that undertakes a contract • principles or standards of behavior • ...

Customer Service 1 2023-01-30

Customer Service 1 crossword puzzle
Across
  1. doc *blank* number
  2. how many years of history on Member360?
  3. b MB stands for?
  4. manual pricing a.k.a? clue home alone
  5. how many days for claims to finalize?
  6. what type of code represents their plan type?
  7. pd 85?
  8. what type of claim is plan coded 808
  9. PR stands for?
Down
  1. tc stands for?
  2. program to pull up check images?
  3. T or P code is a what?
  4. other insurance carrier a.k.a
  5. what is an e-code?
  6. on top left corner; notes left
  7. mainframe used when providers feel they were not paid correctly
  8. 00 is what type of check payment?
  9. A system to look up a claim?
  10. gives better description of the service
  11. dispotion9 a.k.a?

20 Clues: pd 85? • tc stands for? • PR stands for? • b MB stands for? • dispotion9 a.k.a? • doc *blank* number • what is an e-code? • T or P code is a what? • A system to look up a claim? • other insurance carrier a.k.a • on top left corner; notes left • program to pull up check images? • 00 is what type of check payment? • what type of claim is plan coded 808 • manual pricing a.k.a? clue home alone • ...

Verizon Customer Service 2015-12-21

Verizon Customer Service crossword puzzle
Across
  1. applies when the customer purchases a new device at a discount
  2. when a customer uses more than the plan or feature allowance
  3. assessed when there is past due balance of $5 or greater
  4. when a customer only receives an electronic copy of the bill
  5. reprint fee fee that is charged to reprint a bill through customer service
  6. what is done when the customer wants to have service transferred into someone else name
  7. call detail is included in the customer's bill with this feature
  8. used when an ESN swap needs to be done on an account & both devices are 4g and active
  9. fee that is charged when service is interrupted due to non-payment
  10. allows customer to choose phone numbers they call that will be unlimited even if they are not Verizon numbers
  11. charged when a device is returned or exchanged
  12. when a customer is paying for the device over a 24 month period
Down
  1. occurs when a customer uses services on another carrier's network and usage is reported after the bill is released or when unexpected conditions occur in our network disrupt the communication to billing
  2. unlimited calls between Verizon customers
  3. partial charges that result from on demand changes
  4. a printed bill that includes a breakdown for all charges but does not include call detail
  5. a call placed to a location outside of the plan's coverage
  6. when a customer keeps their number and leaves/comes to Verizon
  7. charged when there is a new line of service
  8. this charge is assessed when a customer cancels service before fulfilling the contract
  9. alert sent when 75%, 90% & 100% of an allowance has been used
  10. allows a customer to purchase equipment and pay for it on the next statement
  11. an additional copy of a statement
  12. the last day of the billing period
  13. using services while located in an area outside of the plan's coverage
  14. a service that allows customers to monitor and control usage

26 Clues: an additional copy of a statement • the last day of the billing period • unlimited calls between Verizon customers • charged when there is a new line of service • charged when a device is returned or exchanged • partial charges that result from on demand changes • assessed when there is past due balance of $5 or greater • ...

Customer Service Week 2016-10-03

Customer Service Week crossword puzzle
Across
  1. The state north of California
  2. This coverage is for houses
  3. Changes to policies after renewal will have ____ premium.
  4. You must show this if you drive.
  5. You do this if a change isn't being quoted.
  6. What happens when customers don't pay
  7. Coverage that fixes your car if it is hit.
  8. The discount for customers that stay with us.
  9. The online tool to make payments.
  10. To make a driver ineligible you do this.
  11. How does underwriters look up registration.
  12. The party that finances a car
  13. What we require to add collision to a has had veh.
  14. The online tool for CSR help
  15. A policy change is called an _____________
  16. The name of our company
  17. The department that reviews risks
  18. The status for a driver in house that has own car & ins.
  19. The process to continue coverage when one policy ends.
  20. The area that collects from other carriers
  21. The area that resolves accidents
  22. Effective 10.1.2016 we have new _____ mileage rates.
Down
  1. The name of our current phone system
  2. A tool that allows you to chat with your Supervisor
  3. Where Wawanesa US Operations is located
  4. After each call a CSR should enter _____.
  5. We have to stay in ______ with regulations
  6. Underwriting performs this.
  7. One of the reports we order to add drivers.
  8. Our Guidewire tool
  9. The state requires minimum _______ coverage.
  10. Billing will make these.
  11. You have to create a new ______ _____ for billing
  12. The page that describes coverage.
  13. The department that brings in new business
  14. When a customer on a policy wants their own policy.
  15. 3 pay and monthly recurring are these.
  16. An activity set for renewal
  17. The care we provide our callers
  18. This is what you set when more work needs to be done
  19. What you give a customer that asks to change coverages.

41 Clues: Our Guidewire tool • The name of our company • Billing will make these. • This coverage is for houses • Underwriting performs this. • An activity set for renewal • The online tool for CSR help • The state north of California • The party that finances a car • The care we provide our callers • You must show this if you drive. • The area that resolves accidents • ...

Customer Service Week 2023-09-27

Customer Service Week crossword puzzle
Across
  1. Governmental/major accounts
  2. Hi-low____
  3. Don't forget your customer _____
  4. Repairs electric wires
  5. _____ meeting
  6. Low income
  7. Daily ___
  8. Covers 71% of the Earth
  9. Disputes, LLA, discounts
  10. Waitlisted
  11. Bill segment (incomplete)
  12. Bill cancel
  13. Water or electric
Down
  1. Working from home
  2. Meeting
  3. ______& rebill
  4. Private ______
  5. Billing _____ & Review
  6. ____ ground leak
  7. Powered by the sun
  8. ______billing
  9. _____ service charge
  10. The ___ mile
  11. Odd or even
  12. Do not _____

25 Clues: Meeting • Daily ___ • Hi-low____ • Low income • Waitlisted • Odd or even • Bill cancel • The ___ mile • Do not _____ • _____ meeting • ______billing • ______& rebill • Private ______ • ____ ground leak • Working from home • Water or electric • Powered by the sun • _____ service charge • Billing _____ & Review • Repairs electric wires • Covers 71% of the Earth • Disputes, LLA, discounts • Bill segment (incomplete) • ...

Customer Service Crossword 2023-11-07

Customer Service Crossword crossword puzzle
Across
  1. Canadian Entry Port if Kitchener is destination service center
  2. Current Full-Time Specialist on the late shift
  3. OS&D Code T
  4. Pay terms if shipper is responsible for payment
  5. E-mail this person for electronic Pro numbers
  6. Form required for personal effects going to state of California
  7. Handles worker's comp claims for Florida
  8. Bring Back Code 06
  9. Pre-Arrival Review System
  10. Refer to this for employment verification
  11. Team that handles accidents
  12. Case Assignment Group for Floor & Décor Team
Down
  1. VP of Customer Solutions
  2. Has authority to upgrade to time critical
  3. Shipment with a 430 Pro
  4. Type of trailer with a door opening of 109"
  5. MHPG
  6. Refrigerated Trailer
  7. Customer has 5 days to report this
  8. ArcBest's Truckload Division
  9. ABF-111 Item 500
  10. This Case field does not have to be filled out if the customer does not have an account
  11. Bill code for lumper service
  12. Specialist who works chat 1230-1430 on e-mail days
  13. Panther SCAC Code

25 Clues: MHPG • OS&D Code T • ABF-111 Item 500 • Panther SCAC Code • Bring Back Code 06 • Refrigerated Trailer • Shipment with a 430 Pro • VP of Customer Solutions • Pre-Arrival Review System • Team that handles accidents • ArcBest's Truckload Division • Bill code for lumper service • Customer has 5 days to report this • Handles worker's comp claims for Florida • ...

fungsi customer service 2025-11-03

fungsi customer service crossword puzzle
Across
  1. deskman sangat di perlukan untuk kelancaran
  2. keluhan nasabah menjadi… kimerja cs
  3. pendekatan kepada nasabah agar setia menggunakan produk disebut pendekatan
  4. dalam berkomunikasi, cs harus berbicara dengan… dan jelas
  5. sebagai salesman juga perlu memperhatikan sebab permasalahan dan
  6. peran cs yang menyambut tamu di depan kantor
  7. cs harus selalu memberikan kepada nasabah
  8. segala keluhan dan sarana komunikasi costumer adalah fungsi cs sebagai
  9. cs relation officer perlu menjaga hubungan baik kepada nasabah untuk menggunakan yang bank miliki
  10. keluhan dan permasalahan nasabah adalah tugas cs sebagai
  11. hubungan baik antara bank dengan nasabah agar nasabah
  12. sangat di perlukan untuk kelancaran kegiatan
Down
  1. peran cs sebagai penghubung antara bank dan nasabah di sebut
  2. sikap yang membuat nasabah merasa senang dan puas disebut sikap
  3. hubungan baik antara bank dan nasabah di sebut
  4. salah satu karakteristik penting cs saat melayani:… dan sopan
  5. menjaga hubungan baik dengan nasabah agar senang dan percaya untuk menggunakan jasa adalah fungsi dari
  6. cs sebagai komunikator juga menjadi sarana… nasabah
  7. membantu pengisian formulir aplikasi secara lengkap
  8. cs sebagai komunikator menampung… dari nasabah
  9. selain memberikan salam tugas cs sebagai resepsionis yaitu berbicara dengan

21 Clues: keluhan nasabah menjadi… kimerja cs • cs harus selalu memberikan kepada nasabah • deskman sangat di perlukan untuk kelancaran • peran cs yang menyambut tamu di depan kantor • sangat di perlukan untuk kelancaran kegiatan • hubungan baik antara bank dan nasabah di sebut • cs sebagai komunikator menampung… dari nasabah • cs sebagai komunikator juga menjadi sarana… nasabah • ...

Customer Service week 2025-09-29

Customer Service week crossword puzzle
Across
  1. Who is the HETS manager?
  2. Who is the 3rd shift team lead?
  3. What does BB Stand for?
  4. Who updates schedules?
  5. What should always be connected on your phone when logging in?
  6. Where do you log into your phone?
  7. What does RR mean?
  8. Where should you direct questions to (after checking your resources)?
  9. Where do you punch in/out?
  10. Who is the 2nd shift Supervisor?
  11. How often should you be looking at your RR cases?
Down
  1. What is article 000026989?
  2. Who is the 1st shift supervisor?
  3. Who is the 2nd shift team lead?
  4. Which article is this 000016619?
  5. What is another name for D2L?
  6. Who is the HETS Director?
  7. Which article is this 000014255?
  8. Who is the 3rd shift supervisor?
  9. Where should you be pulling cases from?
  10. Where do you check your work schedule?

21 Clues: What does RR mean? • Who updates schedules? • What does BB Stand for? • Who is the HETS manager? • Who is the HETS Director? • What is article 000026989? • Where do you punch in/out? • What is another name for D2L? • Who is the 2nd shift team lead? • Who is the 3rd shift team lead? • Who is the 1st shift supervisor? • Which article is this 000016619? • ...

Customer Service Week 2019-10-07

Customer Service Week crossword puzzle
Across
  1. PAC
  2. What location offers GAHT on Friday?
  3. =Not Ready Time
  4. Weekly survey of a patient's experience.
  5. What documents provide a wealth of knowledge about PPGC's services?
  6. PAV
  7. Planned Parenthood seeks a world in which all children are wanted and cared for, all individuals have equal rights and dignity, ______ is expressed with honesty, equality, and responsibility, and the decision to bear children is private and voluntary.
  8. On this team, we _____ the reality.
Down
  1. Who is the Contact Center floor named after?
  2. =Calls Per Week
  3. =Calls Per Hour
  4. What language translating service does PPGC use?
  5. We tend to the ______.
  6. We are a provider of _____.
  7. We _____ in.
  8. Thank you for _____ Planned Parenthood.
  9. We care for our _______.
  10. PAL
  11. We _____ and honor all people.
  12. We ______ to our mission.

20 Clues: PAC • PAL • PAV • We _____ in. • =Calls Per Week • =Calls Per Hour • =Not Ready Time • We tend to the ______. • We care for our _______. • We ______ to our mission. • We are a provider of _____. • We _____ and honor all people. • On this team, we _____ the reality. • What location offers GAHT on Friday? • Thank you for _____ Planned Parenthood. • Weekly survey of a patient's experience. • ...

Customer Service Week 2023-10-02

Customer Service Week crossword puzzle
Across
  1. What is the name of the little girl who enters the monster world?
  2. In "The Lion King" what type of animal is Timon?
  3. The 2001 animated film featuring a green ogre and a talking donkey
  4. What does Ariel trade her voice to Ursula the sea witch for in the film?
  5. In Disney's "Beauty and the Beast" what is the name of the clock who is transformed into a talking character?
  6. The 1995 film starring Mel Gibson as William Wallace
  7. In "Finding Nemo" what is the name of Nemo's father?
  8. Tom Cruise and Kelly McGillis star in what film about the life of a US Navy pilot in training?
  9. In the 1990 film "Home Alone", what is the name of the young boy left behind by his family during Christmas vacation?
  10. A short promotional clip of a film.
  11. What is the name of Anna's snowman friend in "Frozen"?
  12. The 1999 film where Keanu Reeves plays a computer hacker named Neo
  13. In "The Truman Show" what is the name of the simulated town where Truman lives?
  14. Who killed Harry Potters Parents?
  15. How many wishes does Aladdin get from Genie?
  16. In the 1984 science fiction film "The Terminator" what actor played the titular cyborg assassin?
  17. In "Good Will Hunting" what type of work does Will Hunting do for a living when he's not solving complex math problems?
Down
  1. In Disney's "Sleeping Beauty" what is the name of the fairy who gives Aurora the gift of beauty?
  2. What is Harry’s position in the wizarding sport Quidditch?
  3. Who seeks to collect all the infity stones?
  4. The person responsible for creating the script for a film.
  5. The music composed for a film.
  6. The 1987 film where Patrick Swayze teaches pottery to Demi Moore
  7. In Disney's "Mulan" what is the name of the dragon who accompanies Mulan on her journey?
  8. The 1982 science fiction film featuring a young Drew Barrymore with telekinetic powers
  9. Quentin Tarantino's two-part martial arts epic
  10. What is the name of the desert planet where Luke Skywalker grows up in "Star Wars: Episode IV - A New Hope"?
  11. Movie franchise about a secret agent with a license to kill
  12. In "Toy Story" what is the name of Woody's owner?
  13. What was the name of Brook’s pet crow in the film Shawshank Redemption?
  14. Which Avenger can control and manipulate the weather?
  15. Who is the cunning fox and the main character in Disney's "Zootopia"?
  16. A 2008 film directed by Christopher Nolan about a superhero
  17. The person in charge of bringing a screenplay to life through visuals.
  18. In "The Breakfast Club" what day do the students all receive as detention punishment?
  19. In "Jaws" what is the name of the fictional New England island where the shark attacks occur?
  20. The 2009 science fiction film directed by James Cameron, set on the planet Pandora
  21. What is the name of Harry's loyal pet owl?

38 Clues: The music composed for a film. • Who killed Harry Potters Parents? • A short promotional clip of a film. • What is the name of Harry's loyal pet owl? • Who seeks to collect all the infity stones? • How many wishes does Aladdin get from Genie? • Quentin Tarantino's two-part martial arts epic • In "The Lion King" what type of animal is Timon? • ...

Strawbridge Customer Service 2023-07-27

Strawbridge Customer Service crossword puzzle
Across
  1. A package containing 3 bookmarks and 4-2x3 images
  2. Session held at the end of the school year
  3. Offers free shipping within 5 days of shoot
  4. Session held at the beginning of the school year
  5. This type of session can be full or formal
  6. Sample image printed and sent out
  7. Pre printed packages sent to school
  8. Use this system when an item needs to be retouched
  9. Item shipped separately from prints
  10. Website used to locate orders
  11. Photos that should not be shared digitally
Down
  1. Retouching is not applied to this
  2. Session for students unable to attend original shoot
  3. Can reactivate a code
  4. Contains images of a student for each year attended
  5. A policy where the photographer is unable to comment or adjust appearance of a student
  6. Used to locate a students formal images
  7. Handles deeper customer complaints
  8. A system used to locate a variety of images
  9. Shoots that are typically for the yearbook. Not Purchasable.
  10. Seasonal sessions taken of teams and individuals

21 Clues: Can reactivate a code • Website used to locate orders • Retouching is not applied to this • Sample image printed and sent out • Handles deeper customer complaints • Pre printed packages sent to school • Item shipped separately from prints • Used to locate a students formal images • Session held at the end of the school year • This type of session can be full or formal • ...

Customer Service Week 2021-10-04

Customer Service Week crossword puzzle
Across
  1. JHA's core solution for Summit customers
  2. JHA's core solution for Credit Unions
  3. Most common first name in Synergy Support
  4. Product of 1,000 and 1,000,000
  5. A delicious currency used by Mayan's and Incan's in the 1500's.
  6. Country in which Winston was born
  7. Where Jack & Jerry got started
  8. Springfield's Nuclear mogul's middle name
  9. Jack Henry Brand
  10. JHA Co-Founder
  11. Founder of JHA
  12. Matt Wilson's angry nickname
Down
  1. Department with 40 of the Best TSR's
  2. Green Screen Replacement
  3. The most important part of "JHA"
  4. Jack Henry's ECM Solution
  5. Michelle's middle name, a top Triage TSR
  6. Popular Cryptocurrency
  7. jSource's Replacement
  8. Team that picks up 90% of all the cases we see
  9. Small SW Missouri town, population 8,984 in
  10. Country from which Tim W. hails
  11. Chat/Vidoe Conf. system used in JHA, replaced Skype
  12. Federal _________ Insurance Corporation
  13. Gladys' middle name
  14. David's Surname
  15. Forbes Fictional Wealthiest Character

27 Clues: JHA Co-Founder • Founder of JHA • David's Surname • Jack Henry Brand • Gladys' middle name • jSource's Replacement • Popular Cryptocurrency • Green Screen Replacement • Jack Henry's ECM Solution • Matt Wilson's angry nickname • Product of 1,000 and 1,000,000 • Where Jack & Jerry got started • Country from which Tim W. hails • The most important part of "JHA" • ...

Customer service week 2024-09-12

Customer service week crossword puzzle
Across
  1. Where do you log into the phones?
  2. What is Christof Power's favorite movie?
  3. Where do you log in for chat?
  4. What is another name for D2L?
  5. What is Amy Taylor's favorite food?
  6. What is article 000014960?
  7. What is Vern's favorite Holiday?
  8. What article is 000015138?
  9. Where should you be checking the status of your escalated cases?
  10. What should an issue with grammical errors be escalated as?
  11. Who is the 2nd shift supervisor?
  12. What is Luis Resendez's dogs name?
  13. What article is 000027557?
  14. What does DI stand for?
  15. Where do you post questions?
  16. Who is the 1st shift supervisor?
Down
  1. Where would updates be posted to?
  2. What is Rushell's favorite movie?
  3. What should you follow up on within 24hrs?
  4. What is the new Integration called?
  5. Who is the 3rd shift supervisor?
  6. Who is the 3rd shift team lead?
  7. What should you do with your computer after your shift?
  8. What should you check daily?
  9. What is only available to Canadian students?
  10. Where do you clock in and out?
  11. What should log in issues be escalated as?
  12. Where do you check your schedules?
  13. Who is the 1st shift team lead?
  14. What should you be pulling from throughout your shift?
  15. What does BB stand for?

31 Clues: What does BB stand for? • What does DI stand for? • What is article 000014960? • What article is 000015138? • What article is 000027557? • What should you check daily? • Where do you post questions? • Where do you log in for chat? • What is another name for D2L? • Where do you clock in and out? • Who is the 3rd shift team lead? • Who is the 1st shift team lead? • ...

Customer Service Review 2024-03-06

Customer Service Review crossword puzzle
Across
  1. A person whose job is to put items in a bag for the customer
  2. A person or company that hires people to work for them
  3. a common phrase to show appreciation
  4. A person that works for a person, place, store or company that gets paid hourly or salary
  5. talking, listening, and interacting with people
  6. An employee of the store that welcomes guests as they enter the store
  7. A person whose job is to fill the shelves of a store with its merchandise
  8. showing people you are listening, understanding, and in general, treating people well
  9. when a person gives an item back to a store
Down
  1. When you give an item back for another one
  2. showing people you are aware of people's feelings
  3. the assistance and advice provided by a company to those people who buy or use its products or services
  4. it means to say, "I'm sorry"
  5. you are getting your money back for a purchase you no longer want
  6. a polite word to use when asking for someone or something
  7. A person who runs the store and controls the day to day function making sure the employees stay on task and the store runs well
  8. the times a store is open to the public
  9. A piece of paper that has a record of everything that was purchased. It can be proof of purchase and needed for a return
  10. the person who handles the payment and receipts for purchase
  11. when a store offers you a ______ that can only be used in store, not online. Typically given if the return is made after the return date or if you do not have the original receipt

20 Clues: it means to say, "I'm sorry" • a common phrase to show appreciation • the times a store is open to the public • When you give an item back for another one • when a person gives an item back to a store • talking, listening, and interacting with people • showing people you are aware of people's feelings • A person or company that hires people to work for them • ...

Customer Service Crossword 2022-11-23

Customer Service Crossword crossword puzzle
Across
  1. Our main duty in Central and Immigration
  2. Our Lost Property Partner
  3. The new IBB CSC position (Alpha . . .)
  4. We changed the last 'S' in CSC to this
  5. We have to make these sometimes
  6. Our main office-based position
  7. We train new CSC staff (Acr)
  8. These help us to manage pax queues (Pl)
  9. Between the Terminal and Domestic Arrivals
  10. What we call 'shops'
  11. Call sign for Terminal Front (Pl)
  12. We all use these to communicate effectively
  13. This car park is for staff only
  14. Extra queueing area for pax
  15. Three are closing and a new one opening
  16. Car park ticket must be this to let you out
  17. A kind of queueing system
  18. One of our working positions upstairs
Down
  1. Pax communicate primarily via this
  2. What we have to replenish via the airlock
  3. The alpha six position
  4. We share our office with a Car Park . . .
  5. When Pax pay for their parking in advance
  6. Pax collect baggage from here
  7. CSC's version of FIDS
  8. We sign this everyday before shift (our brief)
  9. Trumans sell these (original Jewish spelling)
  10. CSC's online phone system
  11. Pax second most popular method of comms with us
  12. Summer temp role (Acr)
  13. We try to keep some kind of order is CSC! (Acr)
  14. These arriving pax go through Immigration
  15. Automated messages are sometimes call this
  16. We are all given this for our safety (Acr)
  17. Some staff for Fire; Taxi boss all the time!
  18. We have a desk for this in the Terminal

36 Clues: What we call 'shops' • CSC's version of FIDS • The alpha six position • Summer temp role (Acr) • Our Lost Property Partner • CSC's online phone system • A kind of queueing system • Extra queueing area for pax • We train new CSC staff (Acr) • Pax collect baggage from here • Our main office-based position • We have to make these sometimes • This car park is for staff only • ...

Customer Service 1 2022-11-28

Customer Service 1 crossword puzzle
Across
  1. This shopper’s mindset allows quick purchase decisions, often for inexpensive items that do not have a high importance to the buyer
  2. Offer different products or services but seek to meet the same customer need
  3. the action of promoting & selling products & services.
  4. also called merchandise, are physical goods that are bought & sold, such as food, clothes, and household items
  5. Companies go after the same customers’ financial resources but offer products that meet different needs
  6. the behind-the-scenes area where inventory is kept that does not fit on the sales floor
  7. customer with this mindset spends a lot of time checking out products & prices through online sites, visiting different stores, comparing retailer ads &/or getting the opinions of others, either personally or through social media
  8. General merchandise stores that are easily accessible, small in size with quick shopping
  9. Retailers that offer the same product or service with the goal of selling it to the same audience
  10. Off-Price stores that are owned by the manufacturer or retailer
  11. These retailers started online & continue to do all their business that way
  12. This customer views shopping as a fun occasion, rather than looking for specific merchandise or services
  13. Offer an assortment of brand name merchandise at a significant discount off the manufacturer’s price. They buy from manufacturers & retailers
  14. A business owned by shareholders through publicly traded stock
  15. The process of automatic or manual ordering to meet product demands.
Down
  1. produces finished products, like toys & frozen hamburger patties
  2. Offer brand name merchandise at a discount. The merchandise typically consists of excess inventory, closeouts & irregulars
  3. a machine-readable series of parallel lines that combine the create a unique item identifier
  4. Retailers offer a broad variety of merchandise, limited service & low prices
  5. is the process of selling products &/or services to customers to earn a profit
  6. Extra inventory kept on hand in case customers buy more than the company estimated before the next shipment arrives
  7. The process of matching the invoiced quantity to the actual products delivered.
  8. Interconnected system of approaches for meeting goal of retailing, which is to provide customers with the merchandise & services they want
  9. Typically single store or a small, regional chain
  10. Stores sell secondhand clothes & other household goods, typically to raise funds for a charitable institution
  11. This customer is loyal to specific stores based on repeated and valued positive customer experiences with a retailer & their products and/or services.
  12. Using a predetermined schedule, the total value of inventory is counted & compared to the inventory value from the beginning of the period
  13. or shoppers, are people who purchase goods or services from a business
  14. Wholesalers started selling products directly to consumers. They are in role of wholesaler & retailer
  15. buys large quantities of these products directly from the manufacturer & then sells smaller amounts to retailers
  16. the process of placing inventory on sales floor shelves, racks or other display to be sold
  17. A license is granted to another entity to retail a company’s products or services in a particular area; consistency in the customer experience is critical
  18. Each item is tracked, in real time, as it enters and exits total inventory
  19. Classified as general merchandise. They offer good service & broad variety & assortment of products mid-to-high quality
  20. These stores sell a wide variety of goods including food, alcohol & medicine
  21. Combine a supermarket & department store
  22. intangible transactions, such as lawn mowing, hair care services and personal training

37 Clues: Combine a supermarket & department store • Typically single store or a small, regional chain • the action of promoting & selling products & services. • A business owned by shareholders through publicly traded stock • Off-Price stores that are owned by the manufacturer or retailer • produces finished products, like toys & frozen hamburger patties • ...

celebrate customer service 2022-10-04

celebrate customer service crossword puzzle
Across
  1. Where we can refer teens and young adults to for tele-behavioral health.
  2. a facial expression that can be heard
  3. They determine our billing guidelines and scheduling fees
  4. A word we use for callers that render services to those that have health plans with us.
  5. a type of call you might get from a lawyer trying to get claim information
  6. We give excellent _____ to our callers!
  7. Customer service department is fully ___.
  8. what email is sent out when we get recognition
  9. What number do providers need to give us so we can verify their call?
  10. a type of therapy someone needs when they ask for physical, occupational, or speech therapy
Down
  1. During celebrate customer service week we all get one free ___
  2. a type of appeal members can ask for by phone
  3. a word we use to solve a problem
  4. A type of request submitted by physicians for a particular service that is not automatically covered by the plan.
  5. It’s a Friday, and not pay day, if I don’t ___ my time card I’ll lose my cert time
  6. Where do you go to access urgent eligibility requests in support point?
  7. A word meaning to keep our customers after they’ve obtained health coverage from us.
  8. What can you get for participating almost every Friday?
  9. At the end of the month we give out ___ to recognize our great customer service team.
  10. Tuesdays are ____ team huddle days.
  11. We use this daily.
  12. We send this type of request for callers that need copies of their plan documents, directories, and OTC catalogs.
  13. CHPW cares about our ___?

23 Clues: We use this daily. • CHPW cares about our ___? • a word we use to solve a problem • Tuesdays are ____ team huddle days. • a facial expression that can be heard • We give excellent _____ to our callers! • Customer service department is fully ___. • a type of appeal members can ask for by phone • what email is sent out when we get recognition • ...

Customer Service Week 2025-09-25

Customer Service Week crossword puzzle
Across
  1. What happens when service succeeds
  2. More than one, working as one
  3. The badge of excellent service
  4. What smooth service provides
  5. What curves when service shines
  6. What empathy looks like in action
  7. Elegance in action, even under stress
  8. The silent skill that speaks volumes
  9. What we anticipate before being asked
  10. What great service adds to every interaction
  11. A five-letter word that builds loyalty
  12. Quick, but never rushed
Down
  1. Where the customer always stands
  2. Not hot, not cold—just right for tone
  3. Sound of satisfied customers
  4. What customers want to raise
  5. To assist with purpose and pride
  6. Four letters that fix frustration
  7. A helper through the unknown
  8. What we do with problems
  9. Not cloudy, especially in communication
  10. Extend beyond expectations
  11. Earned, not given, in customer care
  12. Gentle strength in service
  13. What we do when things break

25 Clues: Quick, but never rushed • What we do with problems • Extend beyond expectations • Gentle strength in service • Sound of satisfied customers • What customers want to raise • What smooth service provides • A helper through the unknown • What we do when things break • More than one, working as one • The badge of excellent service • What curves when service shines • ...