customer service Crossword Puzzles

Customer Service 2020-10-05

Across

ability to perform the promised service dependably and accurately
Thing represents for an organization, a person, etc.
Thing people always want to
willingness to help customers and provide prompt service
the caring, individualized attention the firm provides its customers
knowledge and courtesy of employees and their ability to convey trust and confidence
One of the service an organization should have for customer service
a set of five dimensions which have been consistently ranked by customers to be most important for service quality, regardless of service industry

Down

The name of airline which is mentioned in presentation
appearance of physical facilities, equipment, personnel, and communication materials
demonstrated through product insight and situational control
the factor that always needs to be most assured when providing services
Who is your father's sister's sister-in-law?

13 Clues: Thing people always want to • Who is your father's sister's sister-in-law? • Thing represents for an organization, a person, etc. • The name of airline which is mentioned in presentation • willingness to help customers and provide prompt service • demonstrated through product insight and situational control • ...

CUSTOMER SERVICE 2022-09-08

Across

purposeful, determined and unwavering
a person engaged or qualified
having a serious, important, or useful quality or purpose
to be excellent, surpassingly wonderful,cool
exact and true

Down

consistently good in quality or performance; able to be trusted
Attitude toward a situation or event
absolutely necessary; extremely important
great significance or value
the measurement used to set ones goals
someone or something unique, distinctive or definite.
teach or educate
the total amount of time a representative spends in conversation with a caller

13 Clues: exact and true • teach or educate • great significance or value • a person engaged or qualified • Attitude toward a situation or event • purposeful, determined and unwavering • the measurement used to set ones goals • absolutely necessary; extremely important • to be excellent, surpassingly wonderful,cool • someone or something unique, distinctive or definite. • ...

Customer Service 2023-09-04

Across

when the customer service person can understand how a customer is feeling
a customer needs to feel empowered when shopping
this is the amount a customer is willing to pay for a product or service
pricing services or products must be appropriate and similar to that of other products or services in a similar range
the customer needs this to make an informed choice
soem shops are called this as they are local to the customer
the product or service needs to used in a way as not to waste time

Down

the product must do what its supposed to do
sometimes a selection of goods are needed to allow customers to choose
the product must work every time its used
the product or service needs to have a slick ...... to make it esay to use
to satisfy the customer the customer needs to enjoy the e.........
this product needs to ........ in order to meet the customers problem or desire

13 Clues: the product must work every time its used • the product must do what its supposed to do • a customer needs to feel empowered when shopping • the customer needs this to make an informed choice • soem shops are called this as they are local to the customer • to satisfy the customer the customer needs to enjoy the e......... • ...

Customer Service 2022-11-08

Across

is owning actions and behaviors
is getting engage
is ensuring understanding
shows care
is hearing, watching and responding

Down

has an impact
is the best way to be friendly
are the reason why customers are here
doing things right most of the time
wiliness to resolve things
is finding a way to make it happen
shows the emotions
is providing full details and information

13 Clues: shows care • has an impact • is getting engage • shows the emotions • is ensuring understanding • wiliness to resolve things • is the best way to be friendly • is owning actions and behaviors • is finding a way to make it happen • doing things right most of the time • is hearing, watching and responding • are the reason why customers are here • ...

Customer Service 2023-08-31

Across

a customer service agent should be able to answer questions and give I---------- on a product or service
Another word for making a customer feel in control
this is a key principle of customer service
customer ------- is the name of this module
What do you call people who want to buy your product or service
always be ------ when dealing with a customer complaint
these are a great way to find out about a company or product

Down

online services use this way of answering customers problems with a product or service
information gathered about a customer
Active L-------- is a good principle to show when dealing with a customer enquiry
make --- contact when talking to a customer
one of the golden principles of customer service when dealing with customers
a great way for a company to find out how they are preforming

13 Clues: information gathered about a customer • this is a key principle of customer service • customer ------- is the name of this module • make --- contact when talking to a customer • Another word for making a customer feel in control • always be ------ when dealing with a customer complaint • these are a great way to find out about a company or product • ...

SSA Chapters 28-30 2017-09-21

Across

Delivery done ______.
Guaranteed delivery service.
There are ______ components of the HAZMAT question.
Show ______ when handling difficult customers.
US Postal Service competitor.
Remain ______with challenging customers.
Customer ______ will rise as competition increases.
The perfect transaction includes ______ and well stocked lobbies.

Down

Prior to engaging the customer ______ them to the window.
SSAs develop ______ interactions with customers to improve the total customer experience.
We Value Your ______.
______ words are less effective word choices.
It Begins With a ______.
Show ______ to all customers and coworkers.
Consider ______choices before speaking to customers.
Three image factors: Personal, ______, Postal.
Positive customer experiences promote ______.
Customer service must ______ customer expectations.

18 Clues: We Value Your ______. • Delivery done ______. • It Begins With a ______. • Guaranteed delivery service. • US Postal Service competitor. • Remain ______with challenging customers. • Show ______ to all customers and coworkers. • ______ words are less effective word choices. • Positive customer experiences promote ______. • Show ______ when handling difficult customers. • ...

Customer Service Awareness Programme - Topic 1 and 2 2015-10-13

Customer Service Awareness Programme - Topic 1 and 2 crossword puzzle

Across

_____ is the ability to provide what was promised, dependably and accurately.
Internal Customers – are specific people and __________ who play a role in helping you to serve external customers.
Our __________ from various departments are also our customers.
Our Vision is to always be the best customer service provider both at home and ______
Our motto is "It's beyond just ________"
Responsiveness is accurately and insightfully giving customers what they need, want or don’t yet know they want and doing so more _______ than anyone else.
- Empathy is the art of understanding and __________ a customer’s feelings and needs, before finding a solution that meets them.
The Japanese has a way is showing ______ in their gratitude and apology to their customers.
By _______ TSI’s promise, vision and motto in our work attitude we can achieve service excellence.
By providing service excellence to our customers, it will in turn generate ______ revenue for the company.

Down

Our Company's ______is to bring you "Peace of Mind"
Customer satisfaction contributes to customer ___________.
Employees appearance, uniforms, and work areas on-site are examples of ________.
________ can results is lost sales as customers might go to competitors.
Service Excellence can help us _______ ourselves from competitors.
Taking care of the internal customer puts the external customer contact person in the position to _____.
_______ customer's needs can help customer service officers to achieve service excellence.
Assurance is when an issue arises, you give ________ to your customers by assuring them that you will look into their case urgently.
Good customer service provides an ____________ that meets customer expectations.
External Customers – are the people who make ___ day possible.

20 Clues: Our motto is "It's beyond just ________" • Our Company's ______is to bring you "Peace of Mind" • Customer satisfaction contributes to customer ___________. • External Customers – are the people who make ___ day possible. • Our __________ from various departments are also our customers. • Service Excellence can help us _______ ourselves from competitors. • ...

ATS RAVING FANS 2020-03-17

Across

(ATS) Site of the original ATS store location.
(ATS) The A in ATS originally stood for this.
(ATS)What does the R stand for in KFR?
(Famous Quotes) Train people well enough so they can leave, treat them well enough so they don't want to
(Company Slogan)Think Different
(ATS) The name of Keith Moore's Turtle.
(Famous Quotes)The purpose of a business is to create a customer who creates customers.
(Famous Quotes) I find that the harder I work, the more luck I seem to have
(Company Slogan)There is no substitute
(Famous Quotes) Your most unhappy customers are your greatest source of learning
(Statistics)This percent of customers believe that companies need to provide a more consistent customer service experience.
(ATS) Keith Moore's other name for Randy Kimbrough.
(Customer Service Skill)Memorable customer service requires for you to be This by truly observing and listening to your customers.
(ATS) Another name of a nonsellable item
(ATS)This company helped pave the way for Ats by founding the business model for for-profit thrift stores
(ATS) The University where Ken Sobaski received his MBA.
(Customer Service Skill)This attitude sees the good, rather than the negative
(Customer Service Skill)Doing This to customers allows you the power to control the situation, but without taking power away from the customers.
(Famous Quotes) The customer's perception is your reality.
(Company Slogan) Connecting People
(Famous Quotes) The way to get started is to quit talking and begin doing
(Famous Quotes) Here is a simple but powerful rule, always give people more than what they expect to get.
(Company Slogan)Impossible is nothing
(Statistics) This percent of Americans use customer service as a factor in deciding whether or not to do business with a company.
(ATS) If this was crawling on your shirt, would you flick it off or let it crawl.

Down

(Statistics)Increasing customer retention rates by just this percent can increase profits by between 25% and 95%.
(Customer Service Skill)These statements are a way to clarify existing information in a subtle way in order to not hurt a customers feelings
(Company Slogan)Think Big
(Statistics)This percent of Americans switched companies last year due to poor customer service.
(ATS)The awards given out by ATS each for length of employment.
(ATS)The ATS location that has our longest tenured employee.
(ATS)3 S's in Shopping ATS: Savings, Selection, This
(Famous Quotes) If you really want a booming business, you have to create raving fans
(Famous Quotes) There is only one boss, The customer.
(ATS)This training was introduced in 2016 to help manage ATS employees.
(Company Slogan)Your Vision, Our Future
(Statistics)This percent of customers say that valuing their time is the most important thing a company can do when providing customer service.
(Customer Service Skill)Excellent customer service almost always starts with This.
(ATS) The first online onboarding system used by ATS.
(Statistics)This percent of customers are likely to make repeat purchases with companies who off excellent customer service.
(ATS)This software was used for a number of years for ATS accounting.
(Customer Service Skill)Being This helps you to figure out what a customer wants, and how to provide them with a competent service-rather than rushing them out the door.
(Company Slogan)Where Shopping is a Pleasure
(ATS) Accellerating Growth, Inspiring This.
(ATS)The company 2 of our 3 Regional managers came from.
(ATS) Reduce, Reuse, Recycle, This.
(ATS) Site of the proposed newest ATS location.
(Customer Service Skill) This first, then validate the problem
(Statistics)The percent of wishes that involve Disney.
(Statistics)Companies that invest in customer experience also observe an improvement in employee engagement by this percent.

50 Clues: (Company Slogan)Think Big • (Company Slogan)Think Different • (Company Slogan) Connecting People • (ATS) Reduce, Reuse, Recycle, This. • (Company Slogan)Impossible is nothing • (ATS)What does the R stand for in KFR? • (Company Slogan)There is no substitute • (ATS) The name of Keith Moore's Turtle. • (Company Slogan)Your Vision, Our Future • ...

ATS RAVING FANS 2020-03-17

Across

(Customer Service Skill)Being This helps you to figure out what a customer wants, and how to provide them with a competent service-rather than rushing them out the door.
(Famous Quotes)The purpose of a business is to create a customer who creates customers.
(ATS) Another name of a nonsellable item
(Customer Service Skill)These statements are a way to clarify existing information in a subtle way in order to not hurt a customers feelings
(Customer Service Skill)This attitude sees the good, rather than the negative
(ATS)This training was introduced in 2016 to help manage ATS employees.
(Statistics)Increasing customer retention rates by just this percent can increase profits by between 25% and 95%.
(ATS) The name of Keith Moore's Turtle.
(Statistics)This percent of customers believe that companies need to provide a more consistent customer service experience.
(Company Slogan) Connecting People
(ATS) The University where Ken Sobaski received his MBA.
(Company Slogan)There is no substitute
(Statistics)This percent of customers are likely to make repeat purchases with companies who off excellent customer service.
(Company Slogan)Impossible is nothing
(Famous Quotes) The customer's perception is your reality.
(Statistics)This percent of Americans switched companies last year due to poor customer service.
(Company Slogan)Think Different
(ATS)The ATS location that has our longest tenured employee.
(Customer Service Skill)Excellent customer service almost always starts with This.
(ATS) The A in ATS originally stood for this.
(Famous Quotes) There is only one boss, The customer.
(Statistics)Companies that invest in customer experience also observe an improvement in employee engagement by this percent.
(Customer Service Skill)Memorable customer service requires for you to be This by truly observing and listening to your customers.
(ATS) If this was crawling on your shirt, would you flick it off or let it crawl.
(ATS) Keith Moore's other name for Randy Kimbrough.

Down

(Famous Quotes) Train people well enough so they can leave, treat them well enough so they don't want to
(Statistics) This percent of Americans use customer service as a factor in deciding whether or not to do business with a company.
(Famous Quotes) The way to get started is to quit talking and begin doing
(Company Slogan)Your Vision, Our Future
(Famous Quotes) I find that the harder I work, the more luck I seem to have
(ATS)This company helped pave the way for Ats by founding the business model for for-profit thrift stores
(ATS)The company 2 of our 3 Regional managers came from.
(ATS) Reduce, Reuse, Recycle, This.
(ATS) The first online onboarding system used by ATS.
(Company Slogan)Where Shopping is a Pleasure
(Famous Quotes) Your most unhappy customers are your greatest source of learning
(Statistics)This percent of customers say that valuing their time is the most important thing a company can do when providing customer service.
(Company Slogan)Think Big
(Famous Quotes) If you really want a booming business, you have to create raving fans
(ATS) Site of the proposed newest ATS location.
(ATS)What does the R stand for in KFR?
(ATS)3 S's in Shopping ATS: Savings, Selection, This
(Customer Service Skill) This first, then validate the problem
(ATS)This software was used for a number of years for ATS accounting.
(Famous Quotes) Here is a simple but powerful rule, always give people more than what they expect to get.
(ATS)The awards given out by ATS each for length of employment.
(Customer Service Skill)Doing This to customers allows you the power to control the situation, but without taking power away from the customers.
(Statistics)The percent of wishes that involve Disney.
(ATS) Site of the original ATS store location.
(ATS) Accellerating Growth, Inspiring This.

50 Clues: (Company Slogan)Think Big • (Company Slogan)Think Different • (Company Slogan) Connecting People • (ATS) Reduce, Reuse, Recycle, This. • (Company Slogan)Impossible is nothing • (ATS)What does the R stand for in KFR? • (Company Slogan)There is no substitute • (Company Slogan)Your Vision, Our Future • (ATS) The name of Keith Moore's Turtle. • ...

Customer Service 2020-10-05

Across

The personality you should have to deal with customer
appearance of physical facilities, equipment, personnel, and communication materials
demonstrated through product insight and situational control
willingness to help customers and provide prompt service
The name of airline which is mentioned in presentation
the factor that always needs to be most assured when providing services

Down

One of the service an organization should have for customer service
Who is your father's sister's sister-in-law?
ability to perform the promised service dependably and accurately
the caring, individualized attention the firm provides its customers
knowledge and courtesy of employees and their ability to convey trust and confidence
a set of five dimensions which have been consistently ranked by customers to be most important for service quality, regardless of service industry
thing to measure customer service
Thing represents for an organization, a person, etc.
Thing people always want to

15 Clues: Thing people always want to • thing to measure customer service • Who is your father's sister's sister-in-law? • Thing represents for an organization, a person, etc. • The personality you should have to deal with customer • The name of airline which is mentioned in presentation • willingness to help customers and provide prompt service • ...

Customer Service 2023-03-01

Across

support you offer to those that use your products or services that helps them have an easy and enjoyable experience.
tool used to communicate with people and create a positive care interaction.
the 5 in the 10:5 rule
sympathetic pity and concern for the sufferings and misfortunes for another
the T in AIDET
the A in AIDET

Down

the I in AIDET
the 10 in the 10:5 Rule
the E in AIDET
the D in AIDET
the ability to understand and share the feelings of another.
Team work is vital to the boat going straight and goals being achieved.
stated that people won't remember what you said or did, they will remember how you make them feel.

13 Clues: the I in AIDET • the E in AIDET • the D in AIDET • the T in AIDET • the A in AIDET • the 5 in the 10:5 rule • the 10 in the 10:5 Rule • the ability to understand and share the feelings of another. • Team work is vital to the boat going straight and goals being achieved. • sympathetic pity and concern for the sufferings and misfortunes for another • ...

Customer Service 2023-09-27

Across

INDIVIDUAL MARKETS ASSISTS WITH __ MATTERS
WHERE DO YOU GO TO LOOK FOR YOUR WORK SCHEDULE?
QHC LETTER REQUESTS SHOULD BE SENT TO WHICH QUEUE?
WHAT MEETINGS ARE CONDUCTED EACH WEEK?
WHAT MONTH DOES OEP START?
WE SHOULD BE WORKING OUR TO-DO LIST DURING OUR _
DO YOU HAVE TO ENROLL IN PH MEDICAL IN ORDER TO GET DELTA DENTAL?

Down

WHAT COLOR IS THE PRIORITY HEALTH LOGO
HOW MANY SUPERVISORS DO WE HAVE IN INDIVIDUAL?
SHOULD WE REVIEW PENDING CLAIMS WITH A MEMBER?
COCC LETTERS INDICATE THAT YOUR PRIOR INSURANCE COVERED HAS _
The Acronym for Priority Health
DIABETIC SUPPLIES MAY BE COVERED UNDER PHARMACY OR _

13 Clues: WHAT MONTH DOES OEP START? • The Acronym for Priority Health • WHAT COLOR IS THE PRIORITY HEALTH LOGO • WHAT MEETINGS ARE CONDUCTED EACH WEEK? • INDIVIDUAL MARKETS ASSISTS WITH __ MATTERS • HOW MANY SUPERVISORS DO WE HAVE IN INDIVIDUAL? • SHOULD WE REVIEW PENDING CLAIMS WITH A MEMBER? • WHERE DO YOU GO TO LOOK FOR YOUR WORK SCHEDULE? • ...

CUSTOMER SERVICE 2022-09-08

Across

purposeful, determined and unwavering
a person engaged or qualified
having a serious, important, or useful quality or purpose
to be excellent, surpassingly wonderful,cool
exact and true

Down

consistently good in quality or performance; able to be trusted
Attitude toward a situation or event
absolutely necessary; extremely important
great significance or value
the measurement used to set ones goals
someone or something unique, distinctive or definite.
teach or educate
the total amount of time a representative spends in conversation with a caller

Customer Service 2020-10-05

Across

willingness to help customers and provide prompt service
Thing represents for an organization, a person, etc.
knowledge and courtesy of employees and their ability to convey trust and confidence
the caring, individualized attention the firm provides its customers
One of the service an organization should have for customer service
Thing people always want to
ability to perform the promised service dependably and accurately
The name of airline which is mentioned in presentation

Down

Who is your father's sister's sister-in-law?
a set of five dimensions which have been consistently ranked by customers to be most important for service quality, regardless of service industry
demonstrated through product insight and situational control
the factor that always needs to be most assured when providing services
appearance of physical facilities, equipment, personnel, and communication materials
thing to measure customer service

14 Clues: Thing people always want to • thing to measure customer service • Who is your father's sister's sister-in-law? • Thing represents for an organization, a person, etc. • The name of airline which is mentioned in presentation • willingness to help customers and provide prompt service • demonstrated through product insight and situational control • ...

Customer Service 2020-04-30

Across

-what we want to make the customer say
-sharing our _______
-our goal is to shape our customers _______
-where you can go if you win Insync
-what we want our customers to be
-what we want our customer to stay to TIC

Down

-staying in touch with info for the insured
- customer will receive if you enter email
-using our shop takes the pressure off us!
-what we want to win from our customers
-APP to generate our estimate
-best way to send funds
-electronic communication form

13 Clues: -sharing our _______ • -best way to send funds • -APP to generate our estimate • -electronic communication form • -what we want our customers to be • -where you can go if you win Insync • -what we want to make the customer say • -what we want to win from our customers • -what we want our customer to stay to TIC • - customer will receive if you enter email • ...

Service Marketing 2015-10-03

Across

an act that creates benefits for customers
internal standards that customers use to judge the quality of service experience
customer's voluntary decision to patronizing a specific firm
the design of any physical location where customer come to place orders
a lack consistency in outputs and inputs
formal expression of dissatisfaction of service experience
reducing variation in service operations
physical objects or devices that provide benefits for customer through ownership
the core output produced by a firm

Down

the degree of which a service satisfies customers by meeting their expectations
establishing a distinctive place in the mind of customers
a name, phrase, design, symbol
something that can not be touched
personal selling to prospective customers through telephone
capable of being touch
customer who acts in a thoughtless or abusive way
all resources required to create service offering
subconscious, deeply felt desires that often concern long time
a physical location where suppliers and customer meet to do business
any form of non-personal communication by a marketer to persuade target audience

20 Clues: capable of being touch • a name, phrase, design, symbol • something that can not be touched • the core output produced by a firm • a lack consistency in outputs and inputs • reducing variation in service operations • an act that creates benefits for customers • customer who acts in a thoughtless or abusive way • all resources required to create service offering • ...

Service Marketing Terms 2024-10-14

Service Marketing Terms crossword puzzle

Across

The environment's impact on the service experience
Value: Customers' evaluation of worth
Improvement: Streamlining services for better results
Pay-per-click online advertising
Marketing: Using email to promote services
Marketing: Engaging customers through experiences
Media Marketing: Using platforms to promote services
Marketing: Promoting products through distribution channels
Service Development: Creating new services
Technology replacing human effort
Service: A service that doesn't involve goods
Seamless integration of multiple marketing channels
Variability in service quality
Programs: Strategies to retain customers
Handling: Process of addressing customer grievances
Quality Measurement: Evaluating the quality of service
Commerce between companies
Feedback: Responses or reactions from customers
Marketing: Focusing on specific customer segments
Satisfaction Measurement: Gauging customer happiness
Management: Handling services and physical spaces
Expectations: Ensuring customer satisfaction
Reality: Immersive experience technology
Marketing: Direct communication with potential customers
Relationship: The bond between a business and its customers

Down

Marketing: Using influencers to promote services
Cannot be touched or felt
Evidence: Tangible elements of a service
Advanced individual tailoring of services
Cannot be stored for future use
Marketing: Promoting services via affiliates
Collaborations between businesses
Customer-driven promotion
Tools for service delivery and innovation
Relations: Managing the image and communication of a brand
Identification: Recognizing service issues
Search Engine Optimization for online visibility
Value is subjective and varies by customer
Ensuring services are available to all
Marketing: Marketing beyond borders
Combining various service components
Tailoring services to individual preferences
Delivery Improvement: Enhancing how services are provided
Marketing: Using content to attract customers
The four marketing mix elements
Marketing: Promoting via mobile devices
Marketing: Marketing for non-commercial entities
Produced and consumed at the same time
Creating a distinctive image or name
Analysis: Identifying service quality discrepancies

50 Clues: Cannot be touched or felt • Customer-driven promotion • Commerce between companies • Variability in service quality • Cannot be stored for future use • The four marketing mix elements • Pay-per-click online advertising • Collaborations between businesses • Technology replacing human effort • Marketing: Marketing beyond borders • Combining various service components • ...

CUSTOMER SERVICE WEEK 2012 - "BE THE ONE" 2012-09-20

CUSTOMER SERVICE WEEK 2012 - "BE THE ONE" crossword puzzle

Across

A___________DURING A PHONE CONVERSATION CAN BE USED TO EMPHASIZE A POINT
ANOTHER WORD FOR INTERNAL CUSTOMER IS_____________
WHEN SPEAKING WITH CUSTOMERS YOU SHOULD VARY THE___________ OF YOUR VOICE
THE MOST IMPORTANT CUSTOMER SERVICE SKILLS IS_____________
THE ANNUAL CELEBRATION OF THE IMPORTANCE OF CUSTOMER SERVICE IS______________(3 WORDS)
THE PEOPLE YOU SERVE EACH DAY.
YOUR MOST IMPORTANT COMMUNICATION TOOL WHEN YOU'RE ON THE PHONE IS YOUR________
A POSITIVE ONE WILL MAKE YOUR DAY BETTER
DELIGHTING YOUR CUSTOMER MEANS__________THEIR EXPECTATIONS
WITH ANGRY CUSTOMERS IT'S IMPORTANT TO LET THEM DO THIS,___________

Down

YOU SOUND MORE RELAXED AND FRIENDLY WHEN YOU_________WHILE TALKING ON THE PHONE
THIS NEGATIVE WORD SHOULD BE REMOVED FROM YOUR CUSTOMER SERVICE VOCABULARY AND REPLACED WITH SITUATION
ANTICIPATING PROBLEMS, HEADING THEM OFF AND ALERTING CUSTOMERS IS BEING________.
TREAT EACH CUSTOMER AS IF THEY'RE THE________ONE YOU'LL DEAL WITH THAT DAY.
CUSTOMER COMPLAINTS CHOULD BE SEEN AS________________TO IMPROVE SERVICE.
OFFERING A CUSTOMER ADDITIONAL PRODUCTS OR SERVICES IS CROSS-SELLING OR___________
TAKING PERSONAL RESPONSIBILITY FOR A CUSTOMER'S COMPLAINT IS TAKING_________
UNDERSTANDING AND IDENTIFYING WITH YOUR CUSTOMERS FEELINGS IS CALLED________
GOOD HEALTH IS VERY IMPORTANT TO________
YOU START EACH CALL WITH A FRIENDLY____________

20 Clues: THE PEOPLE YOU SERVE EACH DAY. • GOOD HEALTH IS VERY IMPORTANT TO________ • A POSITIVE ONE WILL MAKE YOUR DAY BETTER • YOU START EACH CALL WITH A FRIENDLY____________ • ANOTHER WORD FOR INTERNAL CUSTOMER IS_____________ • THE MOST IMPORTANT CUSTOMER SERVICE SKILLS IS_____________ • DELIGHTING YOUR CUSTOMER MEANS__________THEIR EXPECTATIONS • ...

Customer Service Week 2016-09-29

Across

Don't take it_______.
verify password or address from this person.
You can give balance a balance and take a payment only from this type of customer.
How many chats are monitored a month.
Acronym for consumer/ customer proprietary network information
Monthly meeting with your Supervisor.
________ customers receive a monthly discount of $12.75
amount of time a customer is left on hold.
Always use the customer’s _______ in your introduction.
Things you can do without approval are within you _______.
When a customer has overages we might do this
Have I met your _______?
make small talk to avoid this.
A credit check is not required with this type of account.
one of the KPI categories.

Down

What the P stands for in CPNI.
average amount of calls taken.
How we treat our customers
being at the proper place at your designated time.
verify password or ssn from this person.
This a monthly financing device option.
before asking for assistance you should check your ______.
Transfer number from one carrier to another.
I understand, I am sorry to hear about that.
These are announced every quarter.
Acronym for requested suspension.

26 Clues: Don't take it_______. • Have I met your _______? • How we treat our customers • one of the KPI categories. • What the P stands for in CPNI. • average amount of calls taken. • make small talk to avoid this. • Acronym for requested suspension. • These are announced every quarter. • How many chats are monitored a month. • Monthly meeting with your Supervisor. • ...

Customer Service #1 2022-02-24

Across

A close and harmonious relationship in which the people or groups concerned understand each other's feelings or ideas and communicate well.
opinion, when talking about how customer looks in dress
immediately
The person that he/she is married too.
sensitive a product whose sale depends on the price and price changes
to not mean something; not done on purpose
the giving to a sales associate another person’s name who might be interested in making a purchase
a store which sells directly to customers
a possession to keep because it has value or is high priced
Bitter indignation at having been treated unfairly. Customer may resent an employee who said they looked good but when they got home his/her spouse says “that looks terrible; its too tight. Who told you it looked good.”
facts, when talking about a warranty or return policy
cues Information that is spoken. Example: Hi, how are you?
the giving of something in return to solve a pervious problem
given by a manufacturer to assure the customer that the product being purchase will stand up to normal wear and tear for a given period of time
the physical building or property
speaking quality that shows a similar sound that can be boring to hear
slight difference
Information that is presented through body language or hand gestures. Example: Wave, smile
what is likely to happened
Objection Disagreements with the price of products.
Slip a piece of paper that comes with a shipment and which is created by a vendor
market the most likely customers to buy a product or service

Down

the standard used to measure the workmanship of one product against a similar product
to act without thinking or without thinking very long
how good a product is; how it will hold up through wear-and-tear
the amount/number
products that are good only for a specified period of time and then spoil
what a person likes
People employed in an organization or engaged in an organized undertaking such as military service.
change director to get around something
what a person thinks about something which may not be based on facts.
a mental view of what happened
a person who uses products that are very new and for which most people don’t know about
Order a form filled out by someone who wants to order merchandise to be delivered to a store
a sales associate who sells a slightly higher item to a customer who originally wanted a lower priced item
a product; something you can touch
Staying calm when dealing with rude customers; how to deal with angry customers.
Matching a practice in which a store promises to match another store's prices for certain products.
A return to the customer of part of the original payment for some service or merchandise; partial refund. After the purchase, the customer mails the receipt in and will at a later date, receive the refund.
to hold back on feelings and opinions
Act like an adult & professional in front of customers. how to act in uncomfortable situation
An expression or feeling of disapproval or opposition; a reason for disagreeing.
Sympathetic, honest. how to be when you apologize
Record a document of what a customer likes, dislikes, sizes, tastes, contacts that have been made by a sales associate, etc.
customer someone who visits a store over and over

45 Clues: immediately • the amount/number • slight difference • what a person likes • what is likely to happened • a mental view of what happened • the physical building or property • a product; something you can touch • to hold back on feelings and opinions • The person that he/she is married too. • change director to get around something • a store which sells directly to customers • ...

Customer Service Skills 2022-03-23

Customer Service Skills crossword puzzle

Across

Putting yourself in the customer's shoes.
The "T" in "LEAST".
Avoid saying "I _____ help you."
Lack of enthusiasm or concern.
Methods to prevent escalation.
The "L" in "LEAST".
When flustered, take deep _________.
The "E" in "LEAST".
You are a customer service ________.
Try not to _____ the customer.
Never _____ at the customer.

Down

Showing concern for the customer.
This rule is to keep patient info safe.
Interactions are usually _____ or calls.
Type of communication dependent on words.
Acronym to use for helping tough callers.
Only put on ____ when needed per policy.
The first "A" of the four "A's".
This caller type just needs guidance.
Type of communication other than words.
Keep the _____ from being too loud/soft.
Questions that dig deeper.
Consider your _____ of voice.
Questions with one of two answer options.
The "S" in "LEAST".
Instead of "unfortunately" say this.
What we do to the customer in every call.
Always be on _____ or early.
Try to do this before ending the call.

29 Clues: The "T" in "LEAST". • The "L" in "LEAST". • The "S" in "LEAST". • The "E" in "LEAST". • Questions that dig deeper. • Always be on _____ or early. • Never _____ at the customer. • Consider your _____ of voice. • Lack of enthusiasm or concern. • Methods to prevent escalation. • Try not to _____ the customer. • The first "A" of the four "A's". • Avoid saying "I _____ help you." • ...

Customer Service Crossword 2021-04-06

Customer Service Crossword crossword puzzle

Across

To keep or maintain
Successfully produce intended result
Demonstrate empathy, patience, & caring
The action of helping someone
Treat co-workers with respect & work together
Accept responsibility for personal or organizational actions
Take responsibility for something, don't pass the buck
Efficient, effective & on time
Sharing information & soliciting feedback

Down

To keep safe
Extremely good or outstanding
Natural, historic, economic, & aesthetic resources
Improve the quality or value of something
Provide good service consistently & pay attention to detail
Citizens or coworkers who use our services
Protect life & property in the community
Due regard for feelings, wishes, rights or traditions of others
Morally good or correct standard of behavior
Belief in reliability & core value commitment by the public
Apply policies evenly & fairly

20 Clues: To keep safe • To keep or maintain • Extremely good or outstanding • The action of helping someone • Efficient, effective & on time • Apply policies evenly & fairly • Successfully produce intended result • Demonstrate empathy, patience, & caring • Protect life & property in the community • Improve the quality or value of something • Sharing information & soliciting feedback • ...

Trails Customer Service 2019-09-09

Trails Customer Service crossword puzzle

Across

An important verbal spelling skill to avoid error
Where to transfer non-registration related cultural arts inquiries
One of the strongest skills in our customer service toolbelt
We answer every call with this attitude
The sport for which we reserve time and space
We can help a customer navigate this process online
Where to transfer party and room rental inquiries
This should always be positive
An important speec skill, especially over the phone
We provide this information with every call

Down

The process of changing one class for another
We cannot sell these over the phone
Required before transferring a class that has already started
This is when we give our first impression to a customer
A common need for customers calling in
Display of best manners and professionalism
What must be established prior to quoting pricing
Where to transfer large pool group inquiries
To best help our customer, we must first do this
Where to transfer non-registration related sports league inquiries

20 Clues: This should always be positive • We cannot sell these over the phone • A common need for customers calling in • We answer every call with this attitude • Display of best manners and professionalism • We provide this information with every call • Where to transfer large pool group inquiries • The process of changing one class for another • ...

Customer Service Week 2020-10-02

Across

Inquire
a group that wants to achieve a common goal
very bright and radiant
A position of the body or manner of carrying oneself
The action of helping others
intelligent and well informed
Accurate and careful about details
Prompt
Constructive, Optimistic, or Confident
absolutely necessary; extremely important
Giving assistance
a set of circumstances that makes it possible to do something
Ability to do something well
Unusually good, Outstanding
The action of dealing with or taking special care of something

Down

extremely successful performer
Fulfillment of expectaions
a Person that purchases services
To surpass Expectations
Put into effect
a person who has a comprehensive and authoritative knowledge of or skill in a particular area
Creative thinker
astonishing
Kind and Pleasant
Attention to sound

25 Clues: Prompt • Inquire • astonishing • Put into effect • Creative thinker • Kind and Pleasant • Giving assistance • Attention to sound • very bright and radiant • To surpass Expectations • Fulfillment of expectaions • Unusually good, Outstanding • The action of helping others • Ability to do something well • intelligent and well informed • extremely successful performer • ...

DCA Customer Service 2023-09-21

Across

SOMETHING YOU MUST PLACE IN FLIGHT MASK FOR REFERENCE
FORM OF COMPENSATION
USE THIS TO TRACK YOUR STATION FLIGHT SCHEDULE
MOBILE STRUCTURE ATTACHED TO AIRCRAFT AND PORT
COMMUNICATION DEVICE
POST DEPARTURE CLOSEOUT
CITY IN VIRGINA WHERE DCA IS LOCATED
FUELING COMPANY FOR AIRCRAFT IN DCA
OBSERVATION OF PROCESS AND PROCEEDURE
COMPANY YOU WORK FOR
MAINTENANCE COMPANY FOR JETWAY

Down

AIRPORT CODE FOR REAGAN NATIONAL AIRPORT
ACTION BY AGENT TO REBOOK A PASSENGER
SPECIAL SERVICE REQUEST
UNACCOMPANIED MINOR
SUPPLIER OF AIRCRAFT FOOD AND SUPPLIES
ON CALL TOOL TO ASSIST WITH GATE ENTRIES
HOTEL MEAL TRANSPORTATION VOUCHER
NO SEAT ON FLIGHT NOT ENOUGH INVENTORY
CONTROL Z F1 OPT 9 IN GATE READER DONE D-30

20 Clues: UNACCOMPANIED MINOR • FORM OF COMPENSATION • COMMUNICATION DEVICE • COMPANY YOU WORK FOR • SPECIAL SERVICE REQUEST • POST DEPARTURE CLOSEOUT • MAINTENANCE COMPANY FOR JETWAY • HOTEL MEAL TRANSPORTATION VOUCHER • FUELING COMPANY FOR AIRCRAFT IN DCA • CITY IN VIRGINA WHERE DCA IS LOCATED • ACTION BY AGENT TO REBOOK A PASSENGER • OBSERVATION OF PROCESS AND PROCEEDURE • ...

Customer Service Week 2023-09-18

Across

Invasion of the __ Snatchers
CSC: Best fisherwoman this side of the Mississippi
Trademark saying of Cher from Clueless (2words)
CSC: Makes dice on the weekends
Where all news lands
The Rolling Stones hit "Time __ my side" (2 words)
CSC: Took a family trip to Disney this year
CSC: Miss Sneakerhead
Where to Generate Passcode
The "U" in "SVU"
__ Jackie (Edie Falso series)
Viva ___ Vegas
Actor Reynolds
CSC: Mario Kart afficionado
CSC: Keeper of cool wallpaper
Barbie or Ken
CSC: New Jersey native
CSC: You'll catch her in Mexico or at cabin
Our needy way of sending money
CSC: "What the ham sammich!"
A person in a 401k plan
CSC: Otter lover
TV Chef __ Garten
CSC: Mr.Email
Alerus is a ___ wealth bank and retirement provider
CSC: Everyone’s favorite auntie
CSC: This Senior has flown a plane before!
CSC: Recently moved back to MN
Teenage Mutant _____ Turtles
“Barbie World” singer Nicki
Not "bite to eat" but rather a transfer
Where our cases live
Pigpen
CSC: This person owns a monkey Owen
This software gives us the down low on incoming calls
CSC: This FL girl is a big Outlander fan

Down

CSC: Pokemon! She's caught 'em all
The hometown of Motown
CSC: Technically closer to Canada
When operations reviews claim documentation
CSC: Owner of her own Bakery/catering company
CSC: This associate has a well loved passport
A strong tree
Belonging to your father
CSC: Likes BIG margaritas
CSC: Our only Lonestar state employee
CSC: Recently engaged
Someone impersonating a client
CSC: The second Midwest lady to escape the cold
Federal Tax Agency (initials)
CSC: The new addition to the CSC
Celebrity decorator ___ Berkus
CSC: This Carrier was a mail carrier
What you do at the top of each call
CSC: From cars to crochet this employee has no shortage of hobbies
DeGeneres or Pompeo
CSC: Everyone's favorite Canadian!
CSC: This ND gentleman knew a really old donkey
Bohemian Rhapsody star __ Malek
"Science Guy" Bill
CSC: Has been with Alerus the longest
Not Brightly Lit
CSC: Diesel’s mom
Curious George's favorite fruit
Passcode for an ATM
CSC: Top finisher of the Alerus 5K & 10K the last 3 years
Charlie Brown’s dog
"You __ me big-time!"
Never Have I Ever actress Niecy
Kung ___ chicken
CSC: his twin enjoys spending time with her 2 boys
CSC: Lived in FL until age 22, then moved to ND
CSC: This associate basically has a zoo. Crikey!
Spill the beans
Benchmark for a golfer

75 Clues: Pigpen • A strong tree • Barbie or Ken • CSC: Mr.Email • Viva ___ Vegas • Actor Reynolds • Spill the beans • The "U" in "SVU" • Not Brightly Lit • CSC: Otter lover • Kung ___ chicken • CSC: Diesel’s mom • TV Chef __ Garten • "Science Guy" Bill • DeGeneres or Pompeo • Passcode for an ATM • Charlie Brown’s dog • Where all news lands • Where our cases live • CSC: Miss Sneakerhead • CSC: Recently engaged • ...

Customer Service RiseUp 2023-10-24

Customer Service RiseUp crossword puzzle

Across

Brand and Culture: The overall impression gathered from information that is seen, heard, and experienced by customers who encounter a business and its products and services.
Service: is the help, information, and recommendations that company representatives give to people who explore or buy its products and services.
Shoppers, are people who purchase goods or services from a business
Trend Buyer: Buying the newest and coolest items
Buyer: Quick often inexpensive items
Customer: They trust and spend more with stores and brands they love
are a link in the distribution channel, connecting customers with products and services.
Buyer: Trends and wants what everyone else has
a license is granted to another entity to sell a company’s products or services in a particular area.Subway, Domino’s Pizza, Wendy’s
a single store or small regional chain of stores95% of retailers have just one location
owned by shareholders and have centralized controlWalmart, Kroger, Target, Starbucks
Company: While limited to a single or small number of owners, these businesses can be large with many retail locationsAlbertsons, Meijer

Down

(Merchandise) are physical goods that are bought and sold, such as food, clothes, and household items
(Intangible) can’t be physically owned by the customer. Ex. lawn mowing, hair care, personal training, Uber/Lyft.
Culture: is the unique way that an organization’s employees interact with each other and with customers. It is the “personality” of the business.
buys large quantities of products directly from the manufacturer and sells them, in small amounts to retailers to sell to customers.
Shopper: Studies the data and can take a long time to buy
Customers are able to interact with multiple options to choose from as they purchase products and services (Ex. Apps, Web, In Store Pick Up, Apps at a Drive through, etc.)
Shopper: Shopping is a fun activity
the producer of the product
The process of selling products and/or services to customers in order to earn a profitPhysical vs Digital Retail Environments:
Customers have multiple options to choose from to purchase
promise: is an extension of the company brand, a benefit of doing business with them. The goal is for each customer to have a positive experience.
brands: are associated with specific merchandise and may be offered at multiple locations

24 Clues: the producer of the product • Shopper: Shopping is a fun activity • Buyer: Quick often inexpensive items • Buyer: Trends and wants what everyone else has • Trend Buyer: Buying the newest and coolest items • Shopper: Studies the data and can take a long time to buy • Customers have multiple options to choose from to purchase • ...

Customer Service Week 2024-10-10

Across

- twinkle twinkle
- program we use to view bills
- urgent matter
- work together
- who do we call when there's a DMS
- hot weather
- run by volts
- cold weather
- past due account
- energy

Down

- run by therms
document that shows how
- well being, security, protection
- program we use for payments
- average usage/bill
- outside, further
- application we use every day
- not below
- what do we provide to customers
a customer owes
- up for disconnection

21 Clues: - energy • - not below • - hot weather • - run by volts • - cold weather • - run by therms • - urgent matter • - work together • a customer owes • - twinkle twinkle • - outside, further • - past due account • - average usage/bill • - up for disconnection • document that shows how • - program we use for payments • - program we use to view bills • - application we use every day • ...

Customer Service Crossword! 2022-08-31

Across

weekend service
bags that hold air on a dock truck
10+ spots on a dock truck requires a
cannot promise delivery prior to 1700
empty 53' semi
$50 fee plus distance
time window pushed to 1700 if before 1200
emails that require a response
does not have a liftgate or moffett
$200 to and from specific locations
cannot enter a garage due the height
48x40 pallet will not fit in a
deliver the following day

Down

2631 cargo rd
assist in load/unloading
large piece of freight loaded on the back to deliver direct
can fit 12' long if able to fit between seats
post everyday around 2:15
400+ commercial order
2 sets of axels
55113 NE
4x6
MMM stands for
all 4 zones in commercial share this zone

24 Clues: 4x6 • 55113 NE • 2631 cargo rd • empty 53' semi • MMM stands for • weekend service • 2 sets of axels • 400+ commercial order • $50 fee plus distance • assist in load/unloading • post everyday around 2:15 • deliver the following day • emails that require a response • 48x40 pallet will not fit in a • bags that hold air on a dock truck • does not have a liftgate or moffett • ...

Customer Service Week 2016-09-29

Across

make small talk to avoid this.
How many chats are monitored a month.
Always use the customer’s _______ in your introduction.
This a monthly financing device option.
When a customer has overages we might do this
These are announced every quarter.
Transfer number from one carrier to another.
Acronym for requested suspension.
being at the proper place at your designated time.
Their extension is “0”.
How many days can a line stay in Lost Stolen
________ customers receive a monthly discount of $12.75
You can assist with these, when the customer’s card is on file.
25GB of free data is an example of a ________.
What you do to let the customer vent.
one of the KPI categories.
verify password or ssn from this person.
SAA, SMS,and Switch are all foirms of internal what?
Things you can do without approval are within you _______.
A credit check is not required with this type of account.
Acronym for consumer/ customer proprietary network information

Down

verify password or address from this person.
Monthly meeting with your Supervisor.
What the P stands for in CPNI.
You should always act with a ___________.
You can give balance a balance and take a payment only from this type of customer.
life threatening emergency situations.
Interop, Pocket Geek, and Switch are all ______ that we use.
A sim card that has both 3FF and 4FF on one card.
Our President.
amount of time a customer is left on hold.
Don't take it_______.
average amount of calls taken.
before asking for assistance you should check your ______.
I understand, I am sorry to hear about that.
How we treat our customers
What we call a bill.
Another way to communicate with a customer.
Have I met your _______?

39 Clues: Our President. • What we call a bill. • Don't take it_______. • Their extension is “0”. • Have I met your _______? • How we treat our customers • one of the KPI categories. • What the P stands for in CPNI. • make small talk to avoid this. • average amount of calls taken. • Acronym for requested suspension. • These are announced every quarter. • Monthly meeting with your Supervisor. • ...

Trails Customer Service 2019-09-09

Across

We provide this information with every call
What must be established prior to quoting pricing
Where to transfer non-registration related cultural arts inquiries
Where to transfer non-registration related sports league inquiries
Required before transferring a class that has already started
A common need for customers calling in
To best help our customer, we must first do this
This should always be positive
Display of best manners and professionalism
An important speec skill, especially over the phone
Where to transfer party and room rental inquiries
This is when we give our first impression to a customer

Down

We answer every call with this attitude
We can help a customer navigate this process online
An important verbal spelling skill to avoid error
The sport for which we reserve time and space
We cannot sell these over the phone
Where to transfer large pool group inquiries
One of the strongest skills in our customer service toolbelt
The process of changing one class for another

20 Clues: This should always be positive • We cannot sell these over the phone • A common need for customers calling in • We answer every call with this attitude • We provide this information with every call • Display of best manners and professionalism • Where to transfer large pool group inquiries • The sport for which we reserve time and space • ...

CUSTOMER SERVICE WEEK 2024-09-11

Across

The amount of protection given by the insurance policy.
Covers loss or damage to ships, cargo, terminals, and transport.
A professional who analyzes financial risk using mathematics and statistics.
The potential for loss or damage.
The person who owns the insurance policy.
Insurance designed to cover medical expenses, lost luggage, flight accidents, and other losses incurred while traveling internationally
Covers professionals against legal claims for negligence or harm.
Conditions or circumstances not covered by the policy.
Compensation for harm or loss.
A fixed fee paid by the insured for covered services.
The length of time a policy is in effect.
Legal responsibility for damages or loss.

Down

The amount paid out-of-pocket by the policyholder before insurance coverage begins.
A specific risk or cause of loss covered by a policy.
Insurance for aircraft and the risks associated with flying.
Insurance purchased by an insurance company from another company to mitigate risk.
A request made by the insured for payment of benefits.
Protects homes and property from damage or theft.
The amount paid for an insurance policy.
A document added to an insurance policy to modify its terms.
The person or entity entitled to receive benefits from an insurance policy.
The person or company that evaluates the risk of insuring a client.
Insurance that covers vehicles.

23 Clues: Compensation for harm or loss. • Insurance that covers vehicles. • The potential for loss or damage. • The amount paid for an insurance policy. • The person who owns the insurance policy. • The length of time a policy is in effect. • Legal responsibility for damages or loss. • Protects homes and property from damage or theft. • ...

Optometry Customer Service 2024-10-17

Optometry Customer Service crossword puzzle

Across

Smile even when not (3 words, no spaces)
Answer the phone with a (blank)
Treat our patients and each other with (blank)
Good customer service, the patient leaves (blank)
"I can't help you" or "no" may be interpreted at (blank) for patients
(blank) customer service, the patient can leave angry
Understand the feelings of out patients
Once you understand why the patient is unhappy, it is time to offer a (blank)
Deliver what you (blank)
When you are unable to help the patient with their concerns, (blank) to a manager
A (blank) is anyone who depends on your work and whose work you depend

Down

Be attentive, ask questions, and restate what you hear (2 words)
Who we take care of
The successful solution to a patient's request or inquiry
Treat our patients with (blank) and respect
Answer the phone within (blank) rings
When a patient has a formal complement or concern refer to (2 words)
Nonverbal communication
(blank) is the relationship we build with patients, some characteristics that build good (blank) are empathy, supportiveness, and honesty (same word)
Privacy rule that established national standards to protect individual’s medical records or other individually identifiable health information

20 Clues: Who we take care of • Nonverbal communication • Deliver what you (blank) • Answer the phone with a (blank) • Answer the phone within (blank) rings • Understand the feelings of out patients • Smile even when not (3 words, no spaces) • Treat our patients with (blank) and respect • Treat our patients and each other with (blank) • ...

Customer Service Week 2021-10-05

Across

I was my high school class valedictorian
I lived in Spain for 8 months
I am a big fan of Barca
I won first place for the best Tiramisu
I create all kinds of cards as my hobby
I lived on 3 different continents
Spent Christmas Eve 2007 atop Mt Haleakala, Maui
Had Black Belt 2nd Dan
I speak Portuguese
Born on an American Base in Germany
I have skydived 13 times
Worked as a flight attendant
In school it was mandatory to pass Latin classes
When I was being born John Lennon was dying
I studied and graduated as a Paralegal
I keep windows down when driving by open water
I won a watermelon eating contest
100% Dutch and the only Canadian born in family
One of my favorite channels is TCM

Down

I won a golden glove award in baseball
First job in a Monastery with the Franciscains
I once found a guinea pig on the sidewalk
I have a BA in English
Studied fitness and nutrition in college
I love keep aquariums & fish
I was an assistant at the University of Paris
I fell on a lawnmower and I had to get stiches
Anne I like animals but only have one pet
Almost died from a spider
I have 8 piercings and 3 tattoo's
won medal for Female Athlete Of The Year
Won 100$ for my Terminator costume
The Barenaked Ladies rented a vehicle from me
Happily married to the same man for 41 years

34 Clues: I speak Portuguese • I have a BA in English • Had Black Belt 2nd Dan • I am a big fan of Barca • I have skydived 13 times • Almost died from a spider • I love keep aquariums & fish • Worked as a flight attendant • I lived in Spain for 8 months • I lived on 3 different continents • I have 8 piercings and 3 tattoo's • I won a watermelon eating contest • ...

Trails Customer Service 2019-09-09

Across

To best help our customer, we must first do this
We cannot sell these over the phone
We can help a customer navigate this process online
The sport for which we reserve time and space
We answer every call with this attitude
An important speec skill, especially over the phone
Where to transfer party and room rental inquiries
An important verbal spelling skill to avoid error
One of the strongest skills in our customer service toolbelt
Where to transfer large pool group inquiries

Down

We provide this information with every call
A common need for customers calling in
Required before transferring a class that has already started
What must be established prior to quoting pricing
This should always be positive
Where to transfer non-registration related sports league inquiries
Display of best manners and professionalism
Where to transfer non-registration related cultural arts inquiries
The process of changing one class for another
This is when we give our first impression to a customer

Customer Service crossword 2012-07-29

Across

It is good to use _____ and thank you when speaking to a customer.
When helping a customer it is best to first identify the _______.
______ to the problem.
Be polite, be __________, be a problem solver.
____________ and distinctly in a pleasant tone of voice.
Good use of _______________ can take you far in the customer service world.
It is only appropriate to let a customer speak to your supervisor when the customer is absolutely _________.
_______________ is a listening technique that requires the listener to feed back what they hear for the customer.
Using proper salutations (Mr. or Mrs.) helps to portray ___________.
Before you complete the call make sure you _______ the customer's issue.
Before completing the call make sure to _______ the customers concerns.
________ for the issue.
When helping the customer it is important to stay on _____.
When completing a call with a customer it is appropriate to tell them "________ for calling have a great day"

Down

When we are polite to customers it gives them the impression that we ____.
Stay calm, be __________ , and polite.
_____ the issue.
When dealing with upset customers it is good practice to remain ____.
It is only appropriate to let a customer speak to your __________ when the customer is absolutely insistent.
When you cannot help the customer but you know the department that can it is then appropriate to ________ the customer.
When dealing with customer service it is important to put the _________ first.
To ____ the customer you need to first figure out why they are calling.
________ the situation before making the decision on what should be done.
Remember you may be the ___________________ between the customer and your business.
Using proper ___________ (Mr. or Mrs.) helps to portray credibility.
Use your _________ to take care of the customer.
Before completing the call make sure to address the customers ________.
________ is everything.
Stay calm, be diplomatic, and ______.
Address the customer’s ______ for calling.

30 Clues: _____ the issue. • ______ to the problem. • ________ is everything. • ________ for the issue. • Stay calm, be diplomatic, and ______. • Stay calm, be __________ , and polite. • Address the customer’s ______ for calling. • Be polite, be __________, be a problem solver. • Use your _________ to take care of the customer. • ...

Customer Service Crossword 2015-06-19

Across

Our reliable intranet (7)
'Our promise to "YOU" as employee' (4 & 9)
Newest Council building to open in Peterhead (6 & 5)
The people we serve (9)
One stop shop for customers (7 & 6)
The process in which something grows or changes and becomes more advanced + a group of people (12 & 4)
See 'say what your see' clue (12)
Show interest, make notes, inform, listen, be enthusiastic (5)
The degree of excellence of something
Too much + Unit of measurement (5 & 4)
Invented by Alexander Graham Bell (9)

Down

Customers first of contact via telephone (7 & 6)
See picture clue (4 2 & 4)
The very best from Mountain to Sea (13 & 7)
Department within Council who deal with possitive and negative views (8 & 4)
See picture clue (8)
Councilemployee who joined us from Cumbria Council (3 & 6)
Aberdeenshire Council headquarters in Aberdeen (8 & 5)
Compliments comments and complaint motto (4 4 & 3)
See picture clue (3 & 7)

20 Clues: See picture clue (8) • The people we serve (9) • See picture clue (3 & 7) • Our reliable intranet (7) • See picture clue (4 2 & 4) • See 'say what your see' clue (12) • One stop shop for customers (7 & 6) • The degree of excellence of something • Invented by Alexander Graham Bell (9) • Too much + Unit of measurement (5 & 4) • The very best from Mountain to Sea (13 & 7) • ...

Customer Service Week 2014-10-08

Across

has a Kansas themed tattoo.
use to collect koala bears.
has a tribal peace sign tattoo on their rib cage.
this person use to own a donkey.
lived in Dallas Texas for three years.
has a closet obsession with vampires.
played bassoon in high school and college.
this person first kiss was in A Walmart parking lot.
is deathly afraid of grasshoppers!
loves koala bears.
has never eaten a pickle.
this person cannot have caffeine.

Down

cannot get brain freezes.
has a horrible singing voice.
certain textures literally make this person sick to their stomach.
has an unnatural fear of outer space.
is the oldest but shortest of all their siblings.
this persons brother is adopted.
went sky coasting over the Royal Gorge.
will only eat ice cream if its melted.
hates yellow mustard, almost afraid of it!
this persons house was hit by lightning when they were five.

22 Clues: loves koala bears. • cannot get brain freezes. • has never eaten a pickle. • has a Kansas themed tattoo. • use to collect koala bears. • has a horrible singing voice. • this person use to own a donkey. • this persons brother is adopted. • this person cannot have caffeine. • is deathly afraid of grasshoppers! • has an unnatural fear of outer space. • ...

CUSTOMER SERVICE WEEK 2016-09-29

Across

Have I met your _______?
make small talk to avoid this.
amount of time a customer is left on hold.
Transfer number from one carrier to another.
Things you can do without approval are within you _______.
You should always act with a ___________.
Monthly meeting with your Supervisor.
Another way to communicate with a customer.
How many chats are monitored a month.
one of the KPI categories.
I understand, I am sorry to hear about that.
You can assist with these, when the customer’s card is on file.
life threatening emergency situations.
You can give balance a balance and take a payment only from this type of customer.
How we treat our customers
How many days can a line stay in Lost Stolen
This a monthly financing device option.
average amount of calls taken.
Always use the customer’s _______ in your introduction.

Down

What we call a bill.
Our President.
SAA, SMS,and Switch are all foirms of internal what?
verify password or ssn from this person.
These are announced every quarter.
________ customers receive a monthly discount of $12.75
A credit check is not required with this type of account.
before asking for assistance you should check your ______.
Their extension is “0”.
verify password or address from this person.
Interop, Pocket Geek, and Switch are all ______ that we use.
25GB of free data is an example of a ________.
Don't take it_______.
A sim card that has both 3FF and 4FF on one card.
being at the proper place at your designated time.
When a customer has overages we might do this
What you do to let the customer vent.
Acronym for requested suspension.
What the P stands for in CPNI.
Acronym for consumer/ customer proprietary network information

39 Clues: Our President. • What we call a bill. • Don't take it_______. • Their extension is “0”. • Have I met your _______? • one of the KPI categories. • How we treat our customers • make small talk to avoid this. • What the P stands for in CPNI. • average amount of calls taken. • Acronym for requested suspension. • These are announced every quarter. • Monthly meeting with your Supervisor. • ...

Customer Service 2024 2024-08-01

Across

Placed on water meters when disconnected
Prepay metering program
My middle name
Color of meter seal for opt out customers
This room has meetings every other Monday
The second morning drop box
When several meters lose power or water
AMI meter reads go directly to a ____
Important to monitor on DNP days
Another term for yard light in NISC
We use these to measure usage
Irrigation bills between ___ and September
The $1.07 fee on most bills
Net meters are required for this system
Color of net meter seal

Down

In-person commercial applicant card
Bill pay option at 6 locations
Assistance agency only open Thursdays
Continuous Service works good for a ____
Color indicating $150 deposit
Budget accounts are recalculated in ___
Our average pay program
Can be replaced if rotten
The C of PLC
Our old CIS system
Customer who do not want AMI may ___ out
Orcom path to find a customer SSN
Always audit when taking this form of payment
Most common reason for high water bill
Office manned on Wednesdays only
Began offering this utility in 1990
IVR payments are made by ____
Older meter style with clock dials
How many years a commissioner term is

34 Clues: The C of PLC • My middle name • Our old CIS system • Prepay metering program • Our average pay program • Color of net meter seal • Can be replaced if rotten • The second morning drop box • The $1.07 fee on most bills • Color indicating $150 deposit • We use these to measure usage • IVR payments are made by ____ • Bill pay option at 6 locations • Office manned on Wednesdays only • ...

Customer Service & Sales 2024-06-10

Customer Service & Sales crossword puzzle

Across

Buys large quantities of products directly from the manufacturer and then sells smaller amounts to retailers.
Describes a communicator who wants process, detail, timelines and well-thought-out plans.
________/trend buyers have an early adopter mindset, and want to be recognized as trendsetters by others.
These customers view shopping as a fun occasion, so shopping does not necessarily include making a purchase.
Specific term for the action a retailer makes to address a service failure, often includes apologizing and proposing solutions.
The SMART in SMART goals stands for Specific, Measurable, Achievable, _______, and Time-Based.
The term for the unique way that company employees act with each other and with customers.
Quantifiable information used to help retailers determine customer behavior (e.g., household size, gender, age, income, education, occupation, place of residence).
Physical goods that are bought and sold, such as food, clothes, and household items.
___-__ services are for specific product purchases that customers can opt for (e.g., payment options, delivery and installation, or ways that customers can protect their purchases).
These customers can take a long time to make a purchase decision, and might return to a retailer several times before making a purchase.
Type of question that cannot reasonably be answered with “yes” or “no."
Intangible (they can’t be physically owned by the customer) transactions, such as lawn mowing, hair care services and personal training.
Describes a communicator who is straight to the point.
A type of add-on service in which the manufacturer promises to repair or replace the item for a specific period of time, if needed.
These customers tend to make quick purchase decisions, often buying inexpensive items that are not of high importance to them.
Part of effective time management is prioritizing tasks; a code that you would use when setting priorities is: do, _______, and delay.
The majority of retailers (or stores) are ________ owned:
"Would you like that folded or left on the hanger?" is an example of ________ statements, designed to smoothly close a sale.

Down

The term for a retailing approach that places the focus on creating a seamless shopping experience for customers by intergrating mulitple channels.
Holds large quantities of product that are later sent either to retail locations or directly to customers.
____ _______ cues or nonverbal communication, are concious or unconcious gestures and movements that express feelings or intentions.
Produces finished products, like toys and frozen foods.
People who purchase goods or services from a business.
A popular way for entrepreneurs to start a business.
The collective group of customers that are served by a specific retailer, when considered in total.
Type of company that is owned by an individual or small group of investors, can establish their own company rules, and their stock is not traded on the stock market. Well-known examples include Hobby Lobby, Chick-Fil-A, Ashley Furniture.
_______ programs provide incentives to repeat customers.
Type of mindset that best helps you grow and learn as an employee is called:
_____ ______ can be touched, tasted, seen, smelled and/or heard.
_______ have a more cautious customer mindset and are reluctant to be the first to try new products.
The term for the overall impression gathered from information that is seen, heard and experienced by customers who encounter a business, its products and services.
Recommending additional products that complement the customer’s purchase.
Describes a communicator who wants to hear about big-picture ideas.
These shoppers have typically enjoyed repeated and valued positive customer experiences with a particular retailer.
Explaining extra value to address a customer’s need that’s not in the product they are considering.

36 Clues: A popular way for entrepreneurs to start a business. • People who purchase goods or services from a business. • Describes a communicator who is straight to the point. • Produces finished products, like toys and frozen foods. • _______ programs provide incentives to repeat customers. • The majority of retailers (or stores) are ________ owned: • ...

CUSTOMER SERVICE WEEK 2024-09-12

Across

The process by which an insurance company seeks reimbursement from a third party responsible for a loss after paying a claim.
The process of evaluating the risk of insuring a person or entity and determining the terms of coverage.
Specific conditions or situations that are not covered by the insurance policy.
Retention: The amount a policyholder must pay out-of-pocket before the insurance coverage begins to pay for a claim.
The person or entity designated to receive the benefits from an insurance policy.
Life Insurance: Life insurance that provides coverage for a specified term or period.
Approval from the insurance company required before certain services or treatments are provided.
Insurance: Additional liability insurance that provides extra protection beyond the limits of other policies.
Injury: Coverage that pays for injuries caused to others in an accident for which you are at fault.
Bonus: A discount or benefit awarded to policyholders who have not made any claims during a policy period.
Management: The process of identifying, assessing, and controlling risks to minimize the impact on an organization or individual.
Coverage: Insurance that covers damage to your car not involving a collision, such as theft or weather damage.
The amount paid for an insurance policy, typically on a monthly or annual basis.
Insurance: Insurance that covers a person’s own damages regardless of who caused the accident.
The amount you must pay out-of-pocket before your insurance coverage kicks in.
An amendment or addition to an insurance policy that alters its coverage.
Life Insurance: A type of life insurance that provides coverage for the policyholder's entire lifetime and includes a savings component.
Coverage: Coverage that applies to specific items or property listed in the insurance policy.
Damage Coverage: Insurance that protects against damage to your vehicle, including collision and comprehensive coverages.
Hazard: The risk that an insured person may act differently because they have insurance coverage.
Life Insurance: A type of flexible life insurance that combines life coverage with an investment savings element.
An add-on to an insurance policy that provides additional coverage or modifies the original terms.
Fraud: The act of deceiving an insurance company to obtain benefits or payments unlawfully.
Insurance purchased by an insurance company to protect itself from large losses.

Down

The percentage of costs you share with your insurance company after you’ve paid your deductible.
Motorist Coverage: Coverage that protects you if you’re in an accident with a driver who has no insurance.
Period: The time after the premium due date during which the policyholder can still make a payment without losing coverage.
The protection provided by an insurance policy, including the types of losses or damages covered.
(Copay): A fixed amount you pay for a covered healthcare service, usually when you receive the service.
The reduction in value of an insured item over time, often factored into claim payments.
Maximum: The maximum amount an insurance policy will pay for covered services over the lifetime of the policyholder.
Period: The waiting period before certain types of insurance benefits become payable.
Insurance: Coverage that protects against claims resulting from injuries and damage to other people or property.
Report: A detailed account prepared by an insurance adjuster outlining the findings and recommendations regarding a claim.
Damage: Coverage that pays for damage you cause to someone else’s property.
Payment: The act of paying the amount due for an insurance policy.
Payments Coverage: Insurance coverage that pays for medical expenses incurred due to a vehicle accident, regardless of fault.
The individual or entity who owns the insurance policy.
Motorist Coverage: Coverage that provides protection when you're in an accident with a driver who has insufficient insurance.
An insurance professional who investigates and evaluates claims to determine the amount the insurance company will pay.
A formal request to an insurance company for payment based on the terms of the insurance policy.
The process of continuing an insurance policy beyond its original term, typically by paying the renewal premium.
Ratio: The ratio of claims paid to the premiums collected by an insurance company, used to assess profitability.
Occurrence Limit: The maximum amount an insurer will pay for a single claim or incident.
Limit: The maximum amount an insurer will pay for all claims during a policy period.
Coverage: Insurance that covers damage to your car resulting from a collision, regardless of who was at fault.

46 Clues: The individual or entity who owns the insurance policy. • Payment: The act of paying the amount due for an insurance policy. • An amendment or addition to an insurance policy that alters its coverage. • Damage: Coverage that pays for damage you cause to someone else’s property. • The amount you must pay out-of-pocket before your insurance coverage kicks in. • ...

Customer Service Week 2024-09-25

Across

- past due account
- program we use to view bills
- energy
- who do we call when there's a DMS
- program we use for payments
- outside, further
- run by therms
- hot weather

Down

- up for disconnection
- document that shows how much a customer owes
- cold weather
- run by volts
- urgent matter
- average usage/bill
- what do we provide to customers
- application we use every day
- well-being, security, protection
- not below
- twinkle twinkle
- work together

20 Clues: - energy • - not below • - hot weather • - cold weather • - run by volts • - urgent matter • - work together • - run by therms • - twinkle twinkle • - past due account • - outside, further • - average usage/bill • - up for disconnection • - program we use for payments • - program we use to view bills • - application we use every day • - what do we provide to customers • ...

Sales Words 2024-01-03

Across

The percentage of customers who stop using a product or service within a given period.
The measure of the profitability of an investment relative to its cost.
Additional features or benefits that enhance the core offering of a product or service.
Addressing and overcoming concerns or hesitations that prospects may have about purchasing.
The act of turning a prospect or lead into a paying customer.
The process that leads follow from initial contact to becoming customers.
Assessing whether a lead or prospect meets the criteria to become a customer.
A potential customer who has shown interest in a product or service.

Down

A lead or prospect that comes from a recommendation by an existing customer.
The visual representation of the stages a lead goes through before becoming a customer.
Contacting potential customers who have not previously expressed interest in the product or service.
The final step in the sales process where a prospect becomes a customer by making a purchase.
Encouraging customers to purchase a more advanced or premium version of a product or service.
A payment made to salespeople based on the number or value of sales they generate.
proposition The unique benefit or advantage that a product or service offers to customers.
Strategies and actions taken to keep existing customers satisfied and engaged.
An individual or organization that has shown interest in a product or service and could become a customer.
Metrics used to measure the success and effectiveness of sales strategies.
Offering complementary products or services to existing customers.
Subsequent communication or contact with a prospect or customer after initial interaction.

20 Clues: The act of turning a prospect or lead into a paying customer. • Offering complementary products or services to existing customers. • A potential customer who has shown interest in a product or service. • The measure of the profitability of an investment relative to its cost. • The process that leads follow from initial contact to becoming customers. • ...

Customer Service Week 2019-10-07

Across

PAC
What location offers GAHT on Friday?
=Not Ready Time
Weekly survey of a patient's experience.
What documents provide a wealth of knowledge about PPGC's services?
PAV
Planned Parenthood seeks a world in which all children are wanted and cared for, all individuals have equal rights and dignity, ______ is expressed with honesty, equality, and responsibility, and the decision to bear children is private and voluntary.
On this team, we _____ the reality.

Down

Who is the Contact Center floor named after?
=Calls Per Week
=Calls Per Hour
What language translating service does PPGC use?
We tend to the ______.
We are a provider of _____.
We _____ in.
Thank you for _____ Planned Parenthood.
We care for our _______.
PAL
We _____ and honor all people.
We ______ to our mission.

20 Clues: PAC • PAL • PAV • We _____ in. • =Calls Per Week • =Calls Per Hour • =Not Ready Time • We tend to the ______. • We care for our _______. • We ______ to our mission. • We are a provider of _____. • We _____ and honor all people. • On this team, we _____ the reality. • What location offers GAHT on Friday? • Thank you for _____ Planned Parenthood. • Weekly survey of a patient's experience. • ...

Customer Service Week 2021-10-04

Across

JHA's core solution for Summit customers
JHA's core solution for Credit Unions
Most common first name in Synergy Support
Product of 1,000 and 1,000,000
A delicious currency used by Mayan's and Incan's in the 1500's.
Country in which Winston was born
Where Jack & Jerry got started
Springfield's Nuclear mogul's middle name
Jack Henry Brand
JHA Co-Founder
Founder of JHA
Matt Wilson's angry nickname

Down

Department with 40 of the Best TSR's
Green Screen Replacement
The most important part of "JHA"
Jack Henry's ECM Solution
Michelle's middle name, a top Triage TSR
Popular Cryptocurrency
jSource's Replacement
Team that picks up 90% of all the cases we see
Small SW Missouri town, population 8,984 in
Country from which Tim W. hails
Chat/Vidoe Conf. system used in JHA, replaced Skype
Federal _________ Insurance Corporation
Gladys' middle name
David's Surname
Forbes Fictional Wealthiest Character

27 Clues: JHA Co-Founder • Founder of JHA • David's Surname • Jack Henry Brand • Gladys' middle name • jSource's Replacement • Popular Cryptocurrency • Green Screen Replacement • Jack Henry's ECM Solution • Matt Wilson's angry nickname • Product of 1,000 and 1,000,000 • Where Jack & Jerry got started • Country from which Tim W. hails • The most important part of "JHA" • ...

Customer Service Crossword 2022-11-23

Across

Our main duty in Central and Immigration
Our Lost Property Partner
The new IBB CSC position (Alpha . . .)
We changed the last 'S' in CSC to this
We have to make these sometimes
Our main office-based position
We train new CSC staff (Acr)
These help us to manage pax queues (Pl)
Between the Terminal and Domestic Arrivals
What we call 'shops'
Call sign for Terminal Front (Pl)
We all use these to communicate effectively
This car park is for staff only
Extra queueing area for pax
Three are closing and a new one opening
Car park ticket must be this to let you out
A kind of queueing system
One of our working positions upstairs

Down

Pax communicate primarily via this
What we have to replenish via the airlock
The alpha six position
We share our office with a Car Park . . .
When Pax pay for their parking in advance
Pax collect baggage from here
CSC's version of FIDS
We sign this everyday before shift (our brief)
Trumans sell these (original Jewish spelling)
CSC's online phone system
Pax second most popular method of comms with us
Summer temp role (Acr)
We try to keep some kind of order is CSC! (Acr)
These arriving pax go through Immigration
Automated messages are sometimes call this
We are all given this for our safety (Acr)
Some staff for Fire; Taxi boss all the time!
We have a desk for this in the Terminal

36 Clues: What we call 'shops' • CSC's version of FIDS • The alpha six position • Summer temp role (Acr) • Our Lost Property Partner • CSC's online phone system • A kind of queueing system • Extra queueing area for pax • We train new CSC staff (Acr) • Pax collect baggage from here • Our main office-based position • We have to make these sometimes • This car park is for staff only • ...

Customer Service 1 2022-11-28

Across

This shopper’s mindset allows quick purchase decisions, often for inexpensive items that do not have a high importance to the buyer
Offer different products or services but seek to meet the same customer need
the action of promoting & selling products & services.
also called merchandise, are physical goods that are bought & sold, such as food, clothes, and household items
Companies go after the same customers’ financial resources but offer products that meet different needs
the behind-the-scenes area where inventory is kept that does not fit on the sales floor
customer with this mindset spends a lot of time checking out products & prices through online sites, visiting different stores, comparing retailer ads &/or getting the opinions of others, either personally or through social media
General merchandise stores that are easily accessible, small in size with quick shopping
Retailers that offer the same product or service with the goal of selling it to the same audience
Off-Price stores that are owned by the manufacturer or retailer
These retailers started online & continue to do all their business that way
This customer views shopping as a fun occasion, rather than looking for specific merchandise or services
Offer an assortment of brand name merchandise at a significant discount off the manufacturer’s price. They buy from manufacturers & retailers
A business owned by shareholders through publicly traded stock
The process of automatic or manual ordering to meet product demands.

Down

produces finished products, like toys & frozen hamburger patties
Offer brand name merchandise at a discount. The merchandise typically consists of excess inventory, closeouts & irregulars
a machine-readable series of parallel lines that combine the create a unique item identifier
Retailers offer a broad variety of merchandise, limited service & low prices
is the process of selling products &/or services to customers to earn a profit
Extra inventory kept on hand in case customers buy more than the company estimated before the next shipment arrives
The process of matching the invoiced quantity to the actual products delivered.
Interconnected system of approaches for meeting goal of retailing, which is to provide customers with the merchandise & services they want
Typically single store or a small, regional chain
Stores sell secondhand clothes & other household goods, typically to raise funds for a charitable institution
This customer is loyal to specific stores based on repeated and valued positive customer experiences with a retailer & their products and/or services.
Using a predetermined schedule, the total value of inventory is counted & compared to the inventory value from the beginning of the period
or shoppers, are people who purchase goods or services from a business
Wholesalers started selling products directly to consumers. They are in role of wholesaler & retailer
buys large quantities of these products directly from the manufacturer & then sells smaller amounts to retailers
the process of placing inventory on sales floor shelves, racks or other display to be sold
A license is granted to another entity to retail a company’s products or services in a particular area; consistency in the customer experience is critical
Each item is tracked, in real time, as it enters and exits total inventory
Classified as general merchandise. They offer good service & broad variety & assortment of products mid-to-high quality
These stores sell a wide variety of goods including food, alcohol & medicine
Combine a supermarket & department store
intangible transactions, such as lawn mowing, hair care services and personal training

37 Clues: Combine a supermarket & department store • Typically single store or a small, regional chain • the action of promoting & selling products & services. • A business owned by shareholders through publicly traded stock • Off-Price stores that are owned by the manufacturer or retailer • produces finished products, like toys & frozen hamburger patties • ...

celebrate customer service 2022-10-04

celebrate customer service crossword puzzle

Across

Where we can refer teens and young adults to for tele-behavioral health.
a facial expression that can be heard
They determine our billing guidelines and scheduling fees
A word we use for callers that render services to those that have health plans with us.
a type of call you might get from a lawyer trying to get claim information
We give excellent _____ to our callers!
Customer service department is fully ___.
what email is sent out when we get recognition
What number do providers need to give us so we can verify their call?
a type of therapy someone needs when they ask for physical, occupational, or speech therapy

Down

During celebrate customer service week we all get one free ___
a type of appeal members can ask for by phone
a word we use to solve a problem
A type of request submitted by physicians for a particular service that is not automatically covered by the plan.
It’s a Friday, and not pay day, if I don’t ___ my time card I’ll lose my cert time
Where do you go to access urgent eligibility requests in support point?
A word meaning to keep our customers after they’ve obtained health coverage from us.
What can you get for participating almost every Friday?
At the end of the month we give out ___ to recognize our great customer service team.
Tuesdays are ____ team huddle days.
We use this daily.
We send this type of request for callers that need copies of their plan documents, directories, and OTC catalogs.
CHPW cares about our ___?

23 Clues: We use this daily. • CHPW cares about our ___? • a word we use to solve a problem • Tuesdays are ____ team huddle days. • a facial expression that can be heard • We give excellent _____ to our callers! • Customer service department is fully ___. • a type of appeal members can ask for by phone • what email is sent out when we get recognition • ...

Strawbridge Customer Service 2023-07-27

Strawbridge Customer Service crossword puzzle

Across

A package containing 3 bookmarks and 4-2x3 images
Session held at the end of the school year
Offers free shipping within 5 days of shoot
Session held at the beginning of the school year
This type of session can be full or formal
Sample image printed and sent out
Pre printed packages sent to school
Use this system when an item needs to be retouched
Item shipped separately from prints
Website used to locate orders
Photos that should not be shared digitally

Down

Retouching is not applied to this
Session for students unable to attend original shoot
Can reactivate a code
Contains images of a student for each year attended
A policy where the photographer is unable to comment or adjust appearance of a student
Used to locate a students formal images
Handles deeper customer complaints
A system used to locate a variety of images
Shoots that are typically for the yearbook. Not Purchasable.
Seasonal sessions taken of teams and individuals

21 Clues: Can reactivate a code • Website used to locate orders • Retouching is not applied to this • Sample image printed and sent out • Handles deeper customer complaints • Pre printed packages sent to school • Item shipped separately from prints • Used to locate a students formal images • Session held at the end of the school year • This type of session can be full or formal • ...

Customer Service Week 2023-10-02

Across

What is the name of the little girl who enters the monster world?
In "The Lion King" what type of animal is Timon?
The 2001 animated film featuring a green ogre and a talking donkey
What does Ariel trade her voice to Ursula the sea witch for in the film?
In Disney's "Beauty and the Beast" what is the name of the clock who is transformed into a talking character?
The 1995 film starring Mel Gibson as William Wallace
In "Finding Nemo" what is the name of Nemo's father?
Tom Cruise and Kelly McGillis star in what film about the life of a US Navy pilot in training?
In the 1990 film "Home Alone", what is the name of the young boy left behind by his family during Christmas vacation?
A short promotional clip of a film.
What is the name of Anna's snowman friend in "Frozen"?
The 1999 film where Keanu Reeves plays a computer hacker named Neo
In "The Truman Show" what is the name of the simulated town where Truman lives?
Who killed Harry Potters Parents?
How many wishes does Aladdin get from Genie?
In the 1984 science fiction film "The Terminator" what actor played the titular cyborg assassin?
In "Good Will Hunting" what type of work does Will Hunting do for a living when he's not solving complex math problems?

Down

In Disney's "Sleeping Beauty" what is the name of the fairy who gives Aurora the gift of beauty?
What is Harry’s position in the wizarding sport Quidditch?
Who seeks to collect all the infity stones?
The person responsible for creating the script for a film.
The music composed for a film.
The 1987 film where Patrick Swayze teaches pottery to Demi Moore
In Disney's "Mulan" what is the name of the dragon who accompanies Mulan on her journey?
The 1982 science fiction film featuring a young Drew Barrymore with telekinetic powers
Quentin Tarantino's two-part martial arts epic
What is the name of the desert planet where Luke Skywalker grows up in "Star Wars: Episode IV - A New Hope"?
Movie franchise about a secret agent with a license to kill
In "Toy Story" what is the name of Woody's owner?
What was the name of Brook’s pet crow in the film Shawshank Redemption?
Which Avenger can control and manipulate the weather?
Who is the cunning fox and the main character in Disney's "Zootopia"?
A 2008 film directed by Christopher Nolan about a superhero
The person in charge of bringing a screenplay to life through visuals.
In "The Breakfast Club" what day do the students all receive as detention punishment?
In "Jaws" what is the name of the fictional New England island where the shark attacks occur?
The 2009 science fiction film directed by James Cameron, set on the planet Pandora
What is the name of Harry's loyal pet owl?

38 Clues: The music composed for a film. • Who killed Harry Potters Parents? • A short promotional clip of a film. • What is the name of Harry's loyal pet owl? • Who seeks to collect all the infity stones? • How many wishes does Aladdin get from Genie? • Quentin Tarantino's two-part martial arts epic • In "The Lion King" what type of animal is Timon? • ...

Customer Service Review 2024-03-06

Customer Service Review crossword puzzle

Across

A person whose job is to put items in a bag for the customer
A person or company that hires people to work for them
a common phrase to show appreciation
A person that works for a person, place, store or company that gets paid hourly or salary
talking, listening, and interacting with people
An employee of the store that welcomes guests as they enter the store
A person whose job is to fill the shelves of a store with its merchandise
showing people you are listening, understanding, and in general, treating people well
when a person gives an item back to a store

Down

When you give an item back for another one
showing people you are aware of people's feelings
the assistance and advice provided by a company to those people who buy or use its products or services
it means to say, "I'm sorry"
you are getting your money back for a purchase you no longer want
a polite word to use when asking for someone or something
A person who runs the store and controls the day to day function making sure the employees stay on task and the store runs well
the times a store is open to the public
A piece of paper that has a record of everything that was purchased. It can be proof of purchase and needed for a return
the person who handles the payment and receipts for purchase
when a store offers you a ______ that can only be used in store, not online. Typically given if the return is made after the return date or if you do not have the original receipt

20 Clues: it means to say, "I'm sorry" • a common phrase to show appreciation • the times a store is open to the public • When you give an item back for another one • when a person gives an item back to a store • talking, listening, and interacting with people • showing people you are aware of people's feelings • A person or company that hires people to work for them • ...

Customer service week 2024-09-12

Across

Where do you log into the phones?
What is Christof Power's favorite movie?
Where do you log in for chat?
What is another name for D2L?
What is Amy Taylor's favorite food?
What is article 000014960?
What is Vern's favorite Holiday?
What article is 000015138?
Where should you be checking the status of your escalated cases?
What should an issue with grammical errors be escalated as?
Who is the 2nd shift supervisor?
What is Luis Resendez's dogs name?
What article is 000027557?
What does DI stand for?
Where do you post questions?
Who is the 1st shift supervisor?

Down

Where would updates be posted to?
What is Rushell's favorite movie?
What should you follow up on within 24hrs?
What is the new Integration called?
Who is the 3rd shift supervisor?
Who is the 3rd shift team lead?
What should you do with your computer after your shift?
What should you check daily?
What is only available to Canadian students?
Where do you clock in and out?
What should log in issues be escalated as?
Where do you check your schedules?
Who is the 1st shift team lead?
What should you be pulling from throughout your shift?
What does BB stand for?

31 Clues: What does BB stand for? • What does DI stand for? • What is article 000014960? • What article is 000015138? • What article is 000027557? • What should you check daily? • Where do you post questions? • Where do you log in for chat? • What is another name for D2L? • Where do you clock in and out? • Who is the 3rd shift team lead? • Who is the 1st shift team lead? • ...

Customer Service Review 2019-02-19

Across

steps to support a policy
process to educate
non verbal queues
gained when consistent service is provided
fast and accurate
that which sets you apart
solution to a problem
acts that can be carried out
shopping process of evaluating staff objectively
ensures quality
questioning that invites dialogue

Down

without bias
set of rules to be followed
measures demanded by customers
act of acknowledging
ensures confidence
grievance held by a customer
process of empathising in a complaint process
when the experience surpasses the ordinary
a model devised for handling customer complaints
knowing the consequence for a customer in a complaint process
methodical process
purpose that lasts into the future
evaluation can only take place when this is provided
set of behaviours that govern customer service
a form of compensation
questioning that confirms

27 Clues: without bias • ensures quality • non verbal queues • fast and accurate • ensures confidence • process to educate • methodical process • act of acknowledging • solution to a problem • a form of compensation • steps to support a policy • that which sets you apart • questioning that confirms • set of rules to be followed • grievance held by a customer • acts that can be carried out • ...

Customer Service Week 2021-09-28

Across

distinctive attribute or characteristic
recognition and enjoyment of the good quality the degree of excellence of something
person that undertakes a contract
kind and pleasant
imparting of information
person who supervises
a sensational success
unlikely to cause damage
person who guides

Down

a person who removes earth carefully and systematically
organization supplying community
polite word
large area
principles or standards of behavior
person for service
person who owns their home
to reach out
to help
qualified person
middle point

20 Clues: to help • large area • polite word • to reach out • middle point • qualified person • kind and pleasant • person who guides • person for service • person who supervises • a sensational success • imparting of information • unlikely to cause damage • person who owns their home • organization supplying community • person that undertakes a contract • principles or standards of behavior • ...

Customer Service 1 2023-01-30

Across

doc *blank* number
how many years of history on Member360?
b MB stands for?
manual pricing a.k.a? clue home alone
how many days for claims to finalize?
what type of code represents their plan type?
pd 85?
what type of claim is plan coded 808
PR stands for?

Down

tc stands for?
program to pull up check images?
T or P code is a what?
other insurance carrier a.k.a
what is an e-code?
on top left corner; notes left
mainframe used when providers feel they were not paid correctly
00 is what type of check payment?
A system to look up a claim?
gives better description of the service
dispotion9 a.k.a?

20 Clues: pd 85? • tc stands for? • PR stands for? • b MB stands for? • dispotion9 a.k.a? • doc *blank* number • what is an e-code? • T or P code is a what? • A system to look up a claim? • other insurance carrier a.k.a • on top left corner; notes left • program to pull up check images? • 00 is what type of check payment? • what type of claim is plan coded 808 • manual pricing a.k.a? clue home alone • ...

Verizon Customer Service 2015-12-21

Verizon Customer Service crossword puzzle

Across

applies when the customer purchases a new device at a discount
when a customer uses more than the plan or feature allowance
assessed when there is past due balance of $5 or greater
when a customer only receives an electronic copy of the bill
reprint fee fee that is charged to reprint a bill through customer service
what is done when the customer wants to have service transferred into someone else name
call detail is included in the customer's bill with this feature
used when an ESN swap needs to be done on an account & both devices are 4g and active
fee that is charged when service is interrupted due to non-payment
allows customer to choose phone numbers they call that will be unlimited even if they are not Verizon numbers
charged when a device is returned or exchanged
when a customer is paying for the device over a 24 month period

Down

occurs when a customer uses services on another carrier's network and usage is reported after the bill is released or when unexpected conditions occur in our network disrupt the communication to billing
unlimited calls between Verizon customers
partial charges that result from on demand changes
a printed bill that includes a breakdown for all charges but does not include call detail
a call placed to a location outside of the plan's coverage
when a customer keeps their number and leaves/comes to Verizon
charged when there is a new line of service
this charge is assessed when a customer cancels service before fulfilling the contract
alert sent when 75%, 90% & 100% of an allowance has been used
allows a customer to purchase equipment and pay for it on the next statement
an additional copy of a statement
the last day of the billing period
using services while located in an area outside of the plan's coverage
a service that allows customers to monitor and control usage

26 Clues: an additional copy of a statement • the last day of the billing period • unlimited calls between Verizon customers • charged when there is a new line of service • charged when a device is returned or exchanged • partial charges that result from on demand changes • assessed when there is past due balance of $5 or greater • ...

Customer Service Week 2016-10-03

Across

The state north of California
This coverage is for houses
Changes to policies after renewal will have ____ premium.
You must show this if you drive.
You do this if a change isn't being quoted.
What happens when customers don't pay
Coverage that fixes your car if it is hit.
The discount for customers that stay with us.
The online tool to make payments.
To make a driver ineligible you do this.
How does underwriters look up registration.
The party that finances a car
What we require to add collision to a has had veh.
The online tool for CSR help
A policy change is called an _____________
The name of our company
The department that reviews risks
The status for a driver in house that has own car & ins.
The process to continue coverage when one policy ends.
The area that collects from other carriers
The area that resolves accidents
Effective 10.1.2016 we have new _____ mileage rates.

Down

The name of our current phone system
A tool that allows you to chat with your Supervisor
Where Wawanesa US Operations is located
After each call a CSR should enter _____.
We have to stay in ______ with regulations
Underwriting performs this.
One of the reports we order to add drivers.
Our Guidewire tool
The state requires minimum _______ coverage.
Billing will make these.
You have to create a new ______ _____ for billing
The page that describes coverage.
The department that brings in new business
When a customer on a policy wants their own policy.
3 pay and monthly recurring are these.
An activity set for renewal
The care we provide our callers
This is what you set when more work needs to be done
What you give a customer that asks to change coverages.

41 Clues: Our Guidewire tool • The name of our company • Billing will make these. • This coverage is for houses • Underwriting performs this. • An activity set for renewal • The online tool for CSR help • The state north of California • The party that finances a car • The care we provide our callers • You must show this if you drive. • The area that resolves accidents • ...

Customer Service Week 2023-09-27

Across

Governmental/major accounts
Hi-low____
Don't forget your customer _____
Repairs electric wires
_____ meeting
Low income
Daily ___
Covers 71% of the Earth
Disputes, LLA, discounts
Waitlisted
Bill segment (incomplete)
Bill cancel
Water or electric

Down

Working from home
Meeting
______& rebill
Private ______
Billing _____ & Review
____ ground leak
Powered by the sun
______billing
_____ service charge
The ___ mile
Odd or even
Do not _____

25 Clues: Meeting • Daily ___ • Hi-low____ • Low income • Waitlisted • Odd or even • Bill cancel • The ___ mile • Do not _____ • _____ meeting • ______billing • ______& rebill • Private ______ • ____ ground leak • Working from home • Water or electric • Powered by the sun • _____ service charge • Billing _____ & Review • Repairs electric wires • Covers 71% of the Earth • Disputes, LLA, discounts • Bill segment (incomplete) • ...

Customer Service Crossword 2023-11-07

Across

Canadian Entry Port if Kitchener is destination service center
Current Full-Time Specialist on the late shift
OS&D Code T
Pay terms if shipper is responsible for payment
E-mail this person for electronic Pro numbers
Form required for personal effects going to state of California
Handles worker's comp claims for Florida
Bring Back Code 06
Pre-Arrival Review System
Refer to this for employment verification
Team that handles accidents
Case Assignment Group for Floor & Décor Team

Down

VP of Customer Solutions
Has authority to upgrade to time critical
Shipment with a 430 Pro
Type of trailer with a door opening of 109"
MHPG
Refrigerated Trailer
Customer has 5 days to report this
ArcBest's Truckload Division
ABF-111 Item 500
This Case field does not have to be filled out if the customer does not have an account
Bill code for lumper service
Specialist who works chat 1230-1430 on e-mail days
Panther SCAC Code

25 Clues: MHPG • OS&D Code T • ABF-111 Item 500 • Panther SCAC Code • Bring Back Code 06 • Refrigerated Trailer • Shipment with a 430 Pro • VP of Customer Solutions • Pre-Arrival Review System • Team that handles accidents • ArcBest's Truckload Division • Bill code for lumper service • Customer has 5 days to report this • Handles worker's comp claims for Florida • ...

Abbreviations and Acronyms for use in Siebel 2014-04-03

Abbreviations and Acronyms for use in Siebel crossword puzzle

Across

Hyundai Motor Company
Forward
Vehicle Identification Number
Retail Delivery Report
Preliminary Investigation Report
Field Service Engineer
National Customer Connect
Technical Service Bulletin
Received
Assistant Service Manager
Payment
States
Hyundai Customer Connect
Hyundai Customer Connect Center
Docs
Southern Region Customer Connect
Dealership
Regarding
Independent Repair Facility
Miles Per Gallon
Independently Owned & Operated
Warranty
Central Region Consumer Affairs Manager
Certified Pre-Owned
MGR Sales Manager
National Highway Traffic Safety Administration
South Central Region Customer Connect
Lead Agent
Finance Manager
Vehicle
Revolutions Per Minute
Eastern Region Consumer Affairs Manager
Western Region Customer Connect
Powertrain
Message
Case Manager
Dealer
Hyundai Motor America
Proof of Payment
Service & Parts Director
Horsepower
General Manager
Parts Manager
Out of Warranty

Down

Invoice SVC WTR Service Writer
Owner's Manual
Hyundai Check Request
Dealer Information Request
Initial Quality Study
Better Business Bureau
Department of Motor Vehicles
National Consumer Affairs
MGR Parts Manager
Bluetooth
Eastern Region Customer Connect
MGR Service Manager
District Parts & Service Manager
Manufacturer's Suggested Retail Price
Southern Region Consumer Affairs Manager
Motor Vehicle Defect Notification
Hyundai Motor Finance
Customer Satisfaction Index
Hyundai Certified Pre-Owned
Campaign
Department
South Central Region Consumer Affairs Manager
Repair Order
General Correspondence
Jim Moran & Associates
Occupant Classification System
Western Region Consumer Affairs Manager
Original Equipment Manufacturer
Owner's Handbook
Subject Matter Expert
New Vehicle Limited Warranty
Team Lead
Customer
Follow-up
Voicemail
Regional Sales Manager
Convergys
Check Engine Light
Region Consumer Affairs
Supervisor
Shop Foreman
District Sales Manager
Roadside Assistance
Hyundai Protection Plan
Proof of Ownership
Date of First Use
Goodwill

91 Clues: Docs • States • Dealer • Forward • Payment • Vehicle • Message • Received • Campaign • Warranty • Customer • Goodwill • Bluetooth • Regarding • Team Lead • Follow-up • Voicemail • Convergys • Department • Dealership • Lead Agent • Powertrain • Supervisor • Horsepower • Repair Order • Shop Foreman • Case Manager • Parts Manager • Owner's Manual • Finance Manager • General Manager • Out of Warranty • Miles Per Gallon • Owner's Handbook • ...

Customer Service 2019-09-30

Across

Trustworthy or of performing consistently well
Knowledge or perception of a situation or fact
An itemized document
Fulfillment of one’s debt or obligation
Principles, values or a form of conduct
Where electronic records as stored

Down

Standard of something as measured as excellence
The action or process of carrying out or accomplishing an action, task, or function
Working with others as one
A listing of items of debit and credit
An act of assistance
The quality of being honest and having strong moral principles; moral uprightness

12 Clues: An act of assistance • An itemized document • Working with others as one • Where electronic records as stored • A listing of items of debit and credit • Fulfillment of one’s debt or obligation • Principles, values or a form of conduct • Trustworthy or of performing consistently well • Knowledge or perception of a situation or fact • ...

Customer Service 2023-09-06

Across

Main focus of hospitality
Treating customer like a transaction and not a human with a need.
Conveying an attitude that "it's not my problem."
Unfriendliness, inconsiderate or impatience. Customer feels like a nuisance.
Success in service is working towards creating____.
Inflexibility no matter what. Putting your organization's rules above customer satisfaction.

Down

Not seeking solution, sending customer elsewhere. "Sorry we don'd handle that here."
not truly addressing a customer's problem. Passing it off to someone or something else.
Sign for hospitality
Hospitality runs ________ on a 24/7 basis
Patronizing attitude. Treating customers like incompetent children.
product for hospitality is ______ and perishable

12 Clues: Sign for hospitality • Main focus of hospitality • Hospitality runs ________ on a 24/7 basis • product for hospitality is ______ and perishable • Conveying an attitude that "it's not my problem." • Success in service is working towards creating____. • Treating customer like a transaction and not a human with a need. • ...

Customer Service 2024-09-05

Across

Listening to this will help a business
A returning customer is know to be this
Customers will leave ? reviews if they are not happy
Customers will provide these if they receive good service
A business that accepts these is trying to look after the customer
Good customer service will help the business achieve this
Staff should always be this

Down

A staff should have this about the product
Businesses want to get a good one of these
Having a large ? of products keeps customers happy
Charging a fair amount will make customers come back
Staff should never be ? to a customer

12 Clues: Staff should always be this • Staff should never be ? to a customer • Listening to this will help a business • A returning customer is know to be this • A staff should have this about the product • Businesses want to get a good one of these • Having a large ? of products keeps customers happy • Customers will leave ? reviews if they are not happy • ...

Service on Purpose 2024-05-22

Across

What should stop immediately when a customer is in the bank?
Name something you can offer while the customer waits
Place where Service on Purpose takes place
What should you do when a customer enters the building?
Step 5
Always use this during a transaction?

Down

Your work area should be free of this
Use this when speaking to a customer
Managers use this to ensure all steps are taken
A quality standard
How quickly should you greet a customer?
Step 3 action you do after customer makes a request
What you do when you see Service on Purpose work
a way to practice Service on Purpose
What we build with customers
Service on Purpose meets the banks ____ plan

16 Clues: Step 5 • A quality standard • What we build with customers • Use this when speaking to a customer • a way to practice Service on Purpose • Your work area should be free of this • Always use this during a transaction? • How quickly should you greet a customer? • Place where Service on Purpose takes place • Service on Purpose meets the banks ____ plan • ...

Customer Service Week Crossword Puzzle 2017-10-03

Customer Service Week Crossword Puzzle crossword puzzle

Across

Customers who have their complaints satisfactorily resolved tell an average of how many people?
A ___ during a phone conversation can be used to emphasize a point
A positive one will make your day better.
Anticipating problems, heading them off and alerting customers is being ___.
Offering a customer additional products or services is cross-selling or ___.
This negative word should be removed from your customer service vocabulary and replaced with situation
You start each call with a friendly ___.
Your most important communication tool when you're on the phone is your ___.
Customer complaints should be seen as ___ to improve service.
The most important customer service skill is ___.
Another word for internal customer is ___.

Down

When speaking with customers you should vary the ___ of your voice.
Understanding and identifying with your customers' feelings is called ___ .
The people you serve each day.
The annual celebration of the importance of customer service is ___.
Delighting your customers means ___ their expectations.
Taking personal responsibility for a customer's complaint is taking ___.
You sound more relaxed and friendly when you ___while talking on the phone.
With angry customer it's important to let them do this, ___.
Treat each customer as if they're the ___one you'll deal with that day.

20 Clues: The people you serve each day. • You start each call with a friendly ___. • A positive one will make your day better. • Another word for internal customer is ___. • The most important customer service skill is ___. • Delighting your customers means ___ their expectations. • With angry customer it's important to let them do this, ___. • ...

Customer Service 2014-09-10

Across

Down

12 Clues: j • f • e • c • b • d • h • l • k • a • g • i

CUSTOMER SERVICE 2022-09-12

Across

Another word for contentment
____ About what you can do for the customer
Recognize with gratitude; be grateful for
____ to what they have to say
Good-natured tolerance of delay or interruption
Work done by one person or group that benefits another

Down

A facial expression characterized by turning up the corner of the mouth; usually shows pleasure or amusement
Transmit Information
Someone who pays for goods or services
Follow up - anything_____to the customer should be completed in a timely manner
_____ to the customer - do not make excuses or act indifferent
to assist someone in need

12 Clues: Transmit Information • to assist someone in need • Another word for contentment • ____ to what they have to say • Someone who pays for goods or services • Recognize with gratitude; be grateful for • ____ About what you can do for the customer • Good-natured tolerance of delay or interruption • Work done by one person or group that benefits another • ...

Customer Service 2020-10-03

Across

giving or useful
the accomplishment of an aim
the quality of performing consistently
measures our success
sympathetic to other's feelings

Down

one of our main tasks
treated as more important
recognition of someone's good qualities
constructive,optimistic or confident
makes the dreamwork
share the feelings of another
the condition of being protected

12 Clues: giving or useful • makes the dreamwork • measures our success • one of our main tasks • treated as more important • the accomplishment of an aim • share the feelings of another • sympathetic to other's feelings • the condition of being protected • constructive,optimistic or confident • the quality of performing consistently • recognition of someone's good qualities

Customer Service 2021-03-02

Across

Acting as an employee in a way in the workplace being patient, calm and respectful.
A person that works at a business, worker
to lower or lessen anger
When the customer is talking and you show that you are listening by maintaining eye contact, showing interest and not interrupting.

Down

NOT showing nervousness or anger
A person that buys goods at a store or on the internet.
Providing quick and efficient service to all customers.
It is important to welcome a customer into a store.
Waiting without being in a hurry
Do not be ______ with other customers or coworkers while a customer is waiting.
to increase anger
This is an easy easy way to show a customer your positive attitude.

12 Clues: to increase anger • to lower or lessen anger • NOT showing nervousness or anger • Waiting without being in a hurry • A person that works at a business, worker • It is important to welcome a customer into a store. • A person that buys goods at a store or on the internet. • Providing quick and efficient service to all customers. • ...

Customer Service 2023-10-14

Across

impress customers and make them eager to ____ you to others
AI powered ___ are becoming more common in customer service
the _____ is extreamly important to the company´s success
always give one of these when the company is at fault
speak slowly and clearly to improve this
don´t forget to ___ the customer for bringing the issue to your attention

Down

when customers return again and again, you´ve earned their _____
having ____ with your customers shows that you care
the ability of a company to keep its customers
coworkers and customers deserve this
do this actively during a call
good customer service can ____ or break a business

12 Clues: do this actively during a call • coworkers and customers deserve this • speak slowly and clearly to improve this • the ability of a company to keep its customers • good customer service can ____ or break a business • having ____ with your customers shows that you care • always give one of these when the company is at fault • ...

Chapter 5 Choiceboard 2022-02-07

Across

end users of the service, also called the consumer
the means of delivering a service or product indirectly to the customer, such as through a wholesaler
a group of businesses with a common interest
a working model used by entrepreneurs to determine what it takes to develop their products or services
a description of how entrepreneurs plan to make money with their business concepts
the distribution channel through which a product or service flows from the producer to the customer
a document that describes a new business and a strategy to launch that business
distinctive aspect, qualities, or characteristic of a product or service
a tool for organizing important information about a business venture’s competition
the means by which a product or service is delivered to the customer

Down

people most likely to buy a business’s products and services
a clear and concise description of a business opportunity; it contains four elements: the product or service, the customer, the benefit, and the distribution
the federal agency that provides services to small businesses and new entrepreneurs, including counseling, publications, and financial aid
the means of delivering a service or product directly to the customer, such as via a website
things that promote or enhance the value of a product or a service to the customer
the process that tests a business concept; it allows the entrepreneur to decide whether a new business concept has potential
distinctive aspects, qualities, or characteristics of a product or service
a declaration of the specific aspirations of a company, the major goals for which it will strive
an organization made up of individuals and businesses in a specific industry that works to promote that industry
a brief recounting of the key points contained in a business plan

20 Clues: a group of businesses with a common interest • end users of the service, also called the consumer • people most likely to buy a business’s products and services • a brief recounting of the key points contained in a business plan • the means by which a product or service is delivered to the customer • ...

Customer Service 2023-09-20

Across

An understanding of how someone feels
personal ..... is important when talking with someone.
Ways in which to engage in a conversation
this is a positive facial expression
Ways to advertise and get people to buy your product
Way to communicate without speaking

Down

What a Customer service representative must do to understand an issue
The cost of a product
some organizations do this to keep a record of what is said on the telephone
An immediate online way of having questions answered
Person who buys goods and services?
An electronic way of communication

12 Clues: The cost of a product • An electronic way of communication • Person who buys goods and services? • Way to communicate without speaking • this is a positive facial expression • An understanding of how someone feels • Ways in which to engage in a conversation • An immediate online way of having questions answered • Ways to advertise and get people to buy your product • ...

Hotel customer Service 2022-05-15

Across

to book something in advance.
positive behaviour/ emotion.
a synonym of polite.
important qualitiy of customer service.
customer, that is not quite angry,but ...
a synonym of the verb to tell.
an example of bad customer service.

Down

action of helping or doing work for someone
make the guest ...
a teamwork skill.
bad customer service.
an example of courtesy.
error, malfunctioning.
used to express posibility
another example of a teamwork skill.

15 Clues: a teamwork skill. • make the guest ... • a synonym of polite. • bad customer service. • error, malfunctioning. • an example of courtesy. • used to express posibility • positive behaviour/ emotion. • to book something in advance. • a synonym of the verb to tell. • an example of bad customer service. • another example of a teamwork skill. • important qualitiy of customer service. • ...

Customer Service Week 2014-10-08

Across

name of company that owns Prime and Silver Sneakers
also known as Kassebaum-Kennedy Act
$27 MAPD plan for Brevard County in 2015
name of call quality monitoring software used by CSD
online knowledge database available to CSD
company contracted by HFHP to provide Healthy Living assessments, Nurse 24, etc.
The "I" in IDN
month annual enrollment period for Medicare starts
signed into law in 2010, commonly referred to as Obamacare

Down

first name of the Health First Chief Compliance Officer
The "C" in ANOC
The "A" in TPA
The "A" in NCQA
department that ensures Health First follows all healthcare laws
formerly known as CHAMPUS, provides benefits to military personnel, retirees, and dependents
Joseph Popillo is the Director of this department
social health care program for families and individuals with low income and resources
Survey used by Health First to measure associate engagement
patient surveys rating health care experiences in the US

19 Clues: The "A" in TPA • The "I" in IDN • The "C" in ANOC • The "A" in NCQA • also known as Kassebaum-Kennedy Act • $27 MAPD plan for Brevard County in 2015 • online knowledge database available to CSD • Joseph Popillo is the Director of this department • month annual enrollment period for Medicare starts • name of company that owns Prime and Silver Sneakers • ...

Customer Service Skills 2021-10-06

Across

The key prop for a relay race
A specific time when we turn up
Doing what you said you would
Having a clear perspective on something
Spreading your lips to show friendliness
What happens after this moment (4,5)
Telling someone it's going to be ok
The action of helping or doing work for someone
Pointing someone in the right direction, or letting someone know what happens next
Kind and pleasant

Down

Briefly describe what just happened
Making things easy
Checking to make sure we have done all we can
Questions about what we do
Making sure you get something done correctly to the best of your ability (3,2)
An understanding of what will happen
A person who buys goods or services from a shop or business
Answering questions with clarity
Building rapport and using active listening

19 Clues: Kind and pleasant • Making things easy • Questions about what we do • The key prop for a relay race • Doing what you said you would • A specific time when we turn up • Answering questions with clarity • Briefly describe what just happened • Telling someone it's going to be ok • An understanding of what will happen • What happens after this moment (4,5) • ...

Customer Service 101 2024-08-13

Across

Treat each customer as if they're the ______ one you'll help that day.
Taking personal responsibility for a customer's complaint is taking ______.
You sound more relaxed and friendly when you ______ while talking on the phone.
With angry customers, it's important to let them do this: _____.
Anticipating problems, heading them off, and alerting customers is being _____.
Customer complaints should be seen as _______ to improve service.
A positive one will make your day better.
The people you serve each day

Down

Delighting your customers means ______ their expectations.
Another word for internal customer is ______.
Offering a customer additional products or services is cross-selling or _____.
Understanding and identifying with others' feelings is called ______.
The most important customer service skill is _____.
A _______ during a phone conversation can be used to emphasize a point.
You should start each call with a friendly _______.
This negative word should be removed from your customer service vocabulary and replaced with situation
When speaking with customers, you should vary the _____ of your voice.
Customers who are satisfied with a service tell an average of how many people?
Your most important communication tool when you're on the phone is your _____.

19 Clues: The people you serve each day • A positive one will make your day better. • Another word for internal customer is ______. • The most important customer service skill is _____. • You should start each call with a friendly _______. • Delighting your customers means ______ their expectations. • With angry customers, it's important to let them do this: _____. • ...

Customer Service 2020-04-03

Across

A promise between the client and service provider
States the provided type of customer service
A system of principles to guide decisions
Something you buy from a business
A way of responding to complaints
To fix something
A customer who is not satisfied with goods

Down

An expression of dissatisfaction
It involves manners
An experience an organisation provides
Techniques to adapt to customer needs
Money given to someone in recognition of loss

12 Clues: To fix something • It involves manners • An expression of dissatisfaction • Something you buy from a business • A way of responding to complaints • Techniques to adapt to customer needs • An experience an organisation provides • A system of principles to guide decisions • A customer who is not satisfied with goods • States the provided type of customer service • ...

Customer Service 2017-04-14

Across

Outcome 4: Where consumers receive _______, the advice is suitable and takes account of their circumstances.
Takes personal pride in providing _________ service to customers(either internal or external) to achieve targets.
Uses appropriate questioning skills to ________ the precise nature of the issue the customer is raising.
Highlights any instances or indication where it appears that the ________ may not be treated fairly.
Handles ________ fairly and objectively, staying calm under pressure.

Down

Follows all business processes, policies and systems to deliver agreed customer service levels thereby ensuring customers are treated ________.
Outcome 2: Products and services marketed and sold in the retail market are ________to meet the needs of identified consumer groups and are targeted accordingly.
Outcome 6: Consumers do not face unreasonable post-sale ________ imposed by firms to change product, switch provider, submit a claim or make a complaint.
Outcome 3: Consumers are provided with clear _______ and are kept appropriately informed before, during and after the point of sale.
Outcome 1: Consumers can be confident that they are dealing with firms where the _______ treatment of customers is central to the corporate culture.
Builds ______ by making their knowledge accessible and understandable.
Outcome 5: Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable _______ and as they have been led to expect.

12 Clues: Handles ________ fairly and objectively, staying calm under pressure. • Builds ______ by making their knowledge accessible and understandable. • Highlights any instances or indication where it appears that the ________ may not be treated fairly. • Uses appropriate questioning skills to ________ the precise nature of the issue the customer is raising. • ...

Customer Service 2021-09-07

Across

the way you say hello in a client's account
turn up the corners of your mouth
to relate to another's situation.
The payroll program
The act of conveying a message to others
The section in dashboard to show call grading

Down

Use these two words to gather information from caller
The Classic AI software used
Be aware of your ________ while talking to the caller
A very important skill to assure you are gathering the correct information
Use this polite word when asking for something
Use this two word phrase in appreciation

12 Clues: The payroll program • The Classic AI software used • turn up the corners of your mouth • to relate to another's situation. • The act of conveying a message to others • Use this two word phrase in appreciation • the way you say hello in a client's account • The section in dashboard to show call grading • Use this polite word when asking for something • ...

Customer Service 2023-06-26

Across

a meal that meets nutritional standards and appropriate nutrition and calorie levels by age and grade group and meets federal regulations
they want food that looks good, taste good, served friendly, time with friends
mind of each customer & is determined each day by the customers total perception of their experience
the center of activity or attention

Down

a federal law passed on 1946 that provides for funding and standards for meals for all school children
a student of high school or lower grade
who is responsible for customer service
4 part statement
a person who buys a product or service
Ethnic, cultural, economic lifestyle, age and gender differences
a measure of how well the school nutrition experience meets a customers needs and wants
activities done by a person or group that help meet the needs and wants of customers

12 Clues: 4 part statement • the center of activity or attention • a person who buys a product or service • a student of high school or lower grade • who is responsible for customer service • Ethnic, cultural, economic lifestyle, age and gender differences • they want food that looks good, taste good, served friendly, time with friends • ...

Customer Service 2023-12-19

Across

Focusing on customer ______ should be your focus
Providing too much information is also called information.
2 Components to active listening are attention and
This makes people feel invited and at ease.

Down

intelligence, The ability to understand and manage your own emotions is called.
How you say it
This builds confidence, increases trust, lessens frustration
Discovering and trying new things is called_______ quotient
Learning from colleagues, building relationships, being accountability creates this type of collaboration
You will be handling intake/outbound ____
Asking these types of questions help narrow down to the root cause?
This method likes it simple and keeps it straightforward?

12 Clues: How you say it • You will be handling intake/outbound ____ • This makes people feel invited and at ease. • Focusing on customer ______ should be your focus • 2 Components to active listening are attention and • This method likes it simple and keeps it straightforward? • Providing too much information is also called information. • ...

Abbreviations and Acronyms for use in Siebel 2014-04-03

Across

FORWARD
REGION CONSUMER AFFAIRS
INITIAL QUALITY STUDY
MGR SERVICE MANAGER
GOODWILL
OUT OF WARRANTY
SERVICE & PARTS DIRECTOR
CAMPAIGN
FIELD SERVICE ENGINEER
REGIONAL SALES MANAGER
SOUTHERN REGION CUSTOMER CONNECT
VEHICLE
DATE OF FIRST USE
HYUNDAI CERTIFIED PRE-OWNED
RECEIVED
HYUNDAI CHECK REQUEST
NEW VEHICLE LIMITED WARRANTY
NATIONAL CUSTOMER CONNECT
PRELIMINARY INVESTIGATION REPORT
DOCS
POWERTRAIN
NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION
CERTIFIED PRE-OWNED
WARRANTY
FINANCE MANAGER
MANUFACTURER'S SUGGESTED RETAIL PRICE
CENTRAL REGION CONSUMER AFFAIRS MANAGER
CENTRAL REGION CUSTOMER CONNECT
HORSEPOWER
MESSAGE
PAYMENT
MGR SALES MANAGER
SOUTHERN REGION CONSUMER AFFAIRS MANAGER
BLUETOOTH
OWNER'S MANUAL
TECHNICAL SERVICE BULLETIN
CHECK ENGINE LIGHT
JIM MORAN & ASSOCIATES
DEPARTMENT OF MOTOR VEHICLES
INDEPENDENTLY OWNED & OPERATED
REVOLUTIONS PER MINUTE
HYUNDAI MOTOR AMERICA
GENERAL CORRESPONDENCE
EASTERN REGION CONSUMER AFFAIRS MANAGER

Down

INDEPENDENT REPAIR FACILITY
DEALERSHIP
LEAD AGENT
INVOICE SVC WTR SERVICE WRITER
CONVERGYS
SUPERVISOR
REPAIR ORDER
WESTERN REGION CUSTOMER CONNECT
ORIGINAL EQUIPMENT MANUFACTURER
SUBJECT MATTER EXPERT
DEALER
EASTERN REGION CUSTOMER CONNECT
FOLLOW-UP
HYUNDAI PROTECTION PLAN
REGARDING
VOICEMAIL
HYUNDAI CUSTOMER CONNECT
DEALER INFORMATION REQUEST
CUSTOMER SATISFACTION INDEX
OWNER'S HANDBOOK
MOTOR VEHICLE DEFECT NOTIFICATION
DISTRICT PARTS & SERVICE MANAGER
RETAIL DELIVERY REPORT
NATIONAL CONSUMER AFFAIRS
DEPARTMENT
PROOF OF PAYMENT
SOUTH CENTRAL REGION CONSUMER AFFAIRS MANAGER
CASE MANAGER
OCCUPANT CLASSIFICATION SYSTEM
WESTERN REGION CONSUMER AFFAIRS MANAGER
SOUTH CENTRAL REGION CUSTOMER CONNECT
MILES PER GALLON
MGR PARTS MANAGER
CUSTOMER
PARTS MANAGER
SHOP FOREMAN
HYUNDAI MOTOR FINANCE
PROOF OF OWNERSHIP
STATES
REGION CONSUMER AFFAIRS MANAGER
TEAM LEAD
BETTER BUSINESS BUREAU
ASSISTANT SERVICE MANAGER
DISTRICT SALES MANAGER
VEHICLE IDENTIFICATION NUMBER
ROADSIDE ASSISTANCE
HYUNDAI CUSTOMER CONNECT CENTER
HYUNDAI MOTOR COMPANY
GENERAL MANAGER

93 Clues: DOCS • DEALER • STATES • FORWARD • VEHICLE • MESSAGE • PAYMENT • GOODWILL • CAMPAIGN • RECEIVED • WARRANTY • CUSTOMER • CONVERGYS • FOLLOW-UP • REGARDING • VOICEMAIL • BLUETOOTH • TEAM LEAD • DEALERSHIP • LEAD AGENT • SUPERVISOR • DEPARTMENT • POWERTRAIN • HORSEPOWER • REPAIR ORDER • CASE MANAGER • SHOP FOREMAN • PARTS MANAGER • OWNER'S MANUAL • OUT OF WARRANTY • FINANCE MANAGER • GENERAL MANAGER • OWNER'S HANDBOOK • PROOF OF PAYMENT • ...

Customer Service 2021-09-07

Across

the way you say hello in a client's account
turn up the corners of your mouth
to relate to another's situation.
The payroll program
The act of conveying a message to others
The section in dashboard to show call grading

Down

Use these two words to gather information from caller
The Classic AI software used
Be aware of your ________ while talking to the caller
A very important skill to assure you are gathering the correct information
Use this polite word when asking for something
Use this two word phrase in appreciation

Customer Service 2013-07-19

Across

The most important thing for a security officer to do is remain ____.
The four components of the VCU Customer Compass: ____, Integrity, Responsiveness, Initiative
Initiative means being able to _____ the customer's needs.
Often the most important thing for the customer is the ____ of the customer service.
Answer emails ____.
Never ____ the answer to a customer's question, you could accidentally violate policy.

Down

Much of the information you hear is ____, so should not be shared with anyone who is not directly involved.
The final step in good customer service.
No matter what, say "_____."
No matter what you do, you'll encounter ____ customers.
News of bad customer service reaches _____ as many ears as praise for a good service experience.
The first thing you should do when a customer enters the building.

12 Clues: Answer emails ____. • No matter what, say "_____." • The final step in good customer service. • No matter what you do, you'll encounter ____ customers. • Initiative means being able to _____ the customer's needs. • The first thing you should do when a customer enters the building. • The most important thing for a security officer to do is remain ____. • ...

Customer Service 2024-09-25

Across

__________ is when a group of individuals work together toward a collective goal in an efficient manner.
a person who buys goods or services from a shop or business.
the fact or quality of being on time.
a danger or risk.
the state of keeping or being kept secret or private.
assistance or advice given to customers during and after the sale of goods.

Down

___________ hazards are factors or conditions within the environment that can harm your health.
a person or organization that employs people.
Preventing work-related injuries, illnesses and fatalities by working with employers and workers.
the ability to understand and share the feelings of another.
a person who is in charge of a group of people or an area of work and who makes sure that the work is done correctly and according to the rules.
a pleased, kind, or amused facial expression, typically with the corners of the mouth turned up and the front teeth exposed.

12 Clues: a danger or risk. • the fact or quality of being on time. • a person or organization that employs people. • the state of keeping or being kept secret or private. • a person who buys goods or services from a shop or business. • the ability to understand and share the feelings of another. • assistance or advice given to customers during and after the sale of goods. • ...

MOS 2023-08-27

Across

Standardized and customized flow of activities, simple and complex number of steps and customer involvement by which a service is delivered is called _______ mix.
The concept of ___________ is valuable because it forces explicit recognition of the different attributes comprising the overall service concept.
A service ___________ is a promise that if service delivery fails to meet pre-defined standards, the customer is entitled to compensation.
A triangle of Company, Customers, Employees, Internal Marketing, External Marketing communications and Interactive marketing is known as Service _____.
Minimizing the amount of role conflict and role ambiguity experienced by employees will help reduce the size of this gap is known as ____________ Gap.
A ______________________ is a form of product that consists of activities, benefits, or satisfactions offered for sale that are essentially intangible and do not result in the ownership of anything.
A customer _____________ system systematically collects, analyzes and disseminates customer views to achieve customer-driven learning.
Service recovery _________ refers to the situation in which the customer rates performance higher if a failure occurs and the contact personnel successfully rectifies it than if the service had been delivered correctly the first time.
_________ measures are those that cannot easily be observed and must be collected by talking to customers, employees and others.
Radio City, India’s leading radio network has partnered with ________, the world’s most popular audio streaming platform, to provide the former’s content, including more than 1400 episodes of 16 audio IPs.
Which television channel announced on January 2020 the launch of a new show on world’s largest postal network – ‘India Post’. Where in the series will take the viewers across the country and behind the scenes of India Post.
‘Excellent companies will perform the service right the first time’ is a typical statement within the __________ dimension of the SERVQUAL scale.
Which of the following is not a distinct characteristic of services?

Down

‘Excellent companies will perform the service right the first time’ is a typical statement within the __________ dimension of the SERVQUAL scale.
A(n) _________ diagram is used for cause-and-effect analysis.
“All human actors who play a part in service delivery and thus influence the buyer’s perceptions: namely, the firm’s personnel, the customer and other customers in the service environment.”
Doctors often display their degrees and other certificates in order to address their patient's interest in ________ attributes.
_________ is the physical surroundings or the physical facility where the service is produced, delivered and consumer.
When Sarita goes to the local gym, she has a personal trainer who helps make sure she is using the equipment correctly. The personal trainer is an example of a:
Two diners complain about a restaurant’s slow service but are delighted to be given a free bottle of wine and canapés to make the wait less tedious. In the end, they thoroughly enjoy their evening. In terms of services marketing, what is this a good example of?
__________ is a tool for simultaneously depicting the service process, the points of customer contact, and the evidence of service from the customer’s point of view.
Security, esteem, and justice are types of customers __________ that are often unrecognized by customer's themselves?
The train operator understands customer desire for a comfortable seat but fails to specify how many should be provided relative to the anticipated number of travellers on each route. This is an example of:
The ____________ model is a conceptual tool used to identify and to correct service-quality problems
During a service recovery effort, the employee promptly refunded the customers money, but threw the money at the customer. As a result, the recovery effort violated the customers ___________ justice need
Services are delivered within the marketing environment. The macro‐environment can be analysed using which of the following tools?

26 Clues: A(n) _________ diagram is used for cause-and-effect analysis. • Which of the following is not a distinct characteristic of services? • The ____________ model is a conceptual tool used to identify and to correct service-quality problems • Security, esteem, and justice are types of customers __________ that are often unrecognized by customer's themselves? • ...

New Hire 2021-01-20

Across

The agent for Peregrine Point
"All concrete in your home is __ ___ against spalling, cracking, and scaling"
Number of ways to submit a Warranty Service Request
When the home Warranty begins
A superintendent
___ ___ ___ Home Warranty
Our Broker
Realty Assistant
All Customer Service Repair Requests go to the ___-___-___

Down

Customer Service Gmail
The document that relieves us from water drainage responsibility
The agent for Perry Landing
All calls that threaten a lawsuit or to speak with an attorney are forwarded IMMEDIATELY to our
The agent for The Reserve at Green Spring
Office Manager
Conditions that render a home ____ are considered "emergency" repair items
A superintendent
Our Customer Service Specialist

18 Clues: Our Broker • Office Manager • A superintendent • A superintendent • Realty Assistant • Customer Service Gmail • ___ ___ ___ Home Warranty • The agent for Perry Landing • The agent for Peregrine Point • When the home Warranty begins • Our Customer Service Specialist • The agent for The Reserve at Green Spring • All Customer Service Repair Requests go to the ___-___-___ • ...

TTS CUSTOMER SERVICE 2023-10-24

Across

kemudahan transaksi dimanapun dan kapanpun
syarat pembukaan rekening
menu yang terdapat pada mobile banking
transaksi CEK BG
kredit modal kerja
huruf pada slip
Anti pencucian uang dan pencegahanpendanaan terorisme
Point yang dapat di redeem pada mbanking
Kemudahan transaksi dimanapun dan kapanpun

Down

admin gratis jika >5jt
identitas wajib
payroll solusi, kring,kur,referal, spider web
BERHARGA, TERDAPAT NO SERI SEBAGAI NO BILYET, BANYAK DIMINATI
angka pada slip
kredit usaha rakyat
Daftar Hitam Nasional
Tanda daftar perusahaan
aplikasi redeem hadiah nasabah PRIORITAS
Pinjaman untuk karyawan
merupakan rekening umum pada BANK BTN

20 Clues: identitas wajib • angka pada slip • huruf pada slip • transaksi CEK BG • kredit modal kerja • kredit usaha rakyat • Daftar Hitam Nasional • admin gratis jika >5jt • Tanda daftar perusahaan • Pinjaman untuk karyawan • syarat pembukaan rekening • merupakan rekening umum pada BANK BTN • menu yang terdapat pada mobile banking • Point yang dapat di redeem pada mbanking • ...

I love my customer 2016-05-19

Across

The complaints ---------- is responsible for the Claims Division complaints best practice process and is the GHO point of contact for escalated customer
If Allianz can't resolve a complaint who is the customer entitled to contact?
In its simplest form, what is CSAT expressed as?
What visual aid was created so that claims employees could better understand what Allianz key objectives and plans for the future are?
What is the colour of the Sanguine personality type?
What team help CHC employees and other business partners continuously move toward an improved level of performance, lower leakage and high process adherence?
What does the E in AES stand for?
The Genesis End to End programme has been launched in Claims to enable what system to be used across the end to end claim journey?
NPS is the key tool Allianz uses to measure customer -----------
What is the customer service module in EiC also known as?

Down

The customer -------- is what a customer undertakes from FNOL through to settlement
In January of this year the ABI and BIBA launched a joint code of good practice to help insurers and brokers protect what kind of customers?
According to The Institute of Customer Service who is the finance company with the best customer service?
At the Institute of Customer Service’s UK customer satisfaction awards last week who won best customer service co-creation/collaboration?
Who is the Claims Strategy and Customer Experience Manager in Allianz?
When was the last I love My customer campaign?
What does like the last E in EASE stand for?
What survey allows levels of satisfaction during the lifecycle of a claim to be tracked?
In the last I love my customer campaign, what colour did people dress in for the dress down day?

19 Clues: What does the E in AES stand for? • What does like the last E in EASE stand for? • When was the last I love My customer campaign? • In its simplest form, what is CSAT expressed as? • What is the colour of the Sanguine personality type? • What is the customer service module in EiC also known as? • NPS is the key tool Allianz uses to measure customer ----------- • ...

Customer Service Week 2024 2024-09-25

Customer Service Week 2024 crossword puzzle

Across

The ability to understand and share the feelings of customers.
Information provided by customers about their experience.
Assistance provided to customers to resolve their issues.
An event or activity to honor Customer Service Week.
The level of interaction and involvement between customers and service providers.
The act of solving a customer's problem or complaint.
Introducing new ideas or methods to enhance customer service.
Collaborative effort of a group to achieve a common goal in customer service.

Down

A measure of how happy customers are with a service.
The act of recognizing and valuing customer service efforts.
The quality of being outstanding or extremely good in service.
Acknowledging and rewarding employees for their hard work.
The process of teaching employees the skills they need for excellent customer service.
The process of sharing information effectively with customers.
Politeness in one's attitude and behavior toward customers.

15 Clues: A measure of how happy customers are with a service. • An event or activity to honor Customer Service Week. • The act of solving a customer's problem or complaint. • Information provided by customers about their experience. • Assistance provided to customers to resolve their issues. • Acknowledging and rewarding employees for their hard work. • ...

Customer Experience Crossword Puzzlw 2024-07-01

Customer Experience Crossword Puzzlw crossword puzzle

Across

- Assistance provided to customers.
- The overall impression a customer has of a company, product, or service.
– Score used to measure customer’s effort
- Customer's confidence in a brand.
- Understanding gained from customer data.
- Customer feedback that rates satisfaction on a scale from 0 to 10.
- A customer who is not satisfied and may spread negative feedback. PASSIVE - A customer who is neutral and neither highly satisfied nor dissatisfied.
- A customer who is extremely satisfied and likely to recommend the product/service.
- The effort a customer must put in to interact with a company.

Down

A method used to gather customer feedback after a transaction.
- Solving customer issues.
- The act of measuring customer satisfaction and loyalty.
– Score used to measure customer satisfaction
- A system used to manage customer relationships.
- Uniformity in service.
- A tool for tracking customer support tickets and issues
- Tailoring experiences to individuals.

17 Clues: - Uniformity in service. • - Solving customer issues. • - Assistance provided to customers. • - Customer's confidence in a brand. • - Tailoring experiences to individuals. • – Score used to measure customer’s effort • - Understanding gained from customer data. • – Score used to measure customer satisfaction • - A system used to manage customer relationships. • ...

Customer Relations Final 2016-03-07

Customer Relations Final crossword puzzle

Across

A customer views the CSR as the _______ of the business.
Occurs as you or your customer converts messages received into familiar ideas by interpreting or assigning meaning.
Vendors, consultants, or departments within a company that rely on colleagues to provide support they need to service their own internal and external customers.
Attitudes or behavior that may be dictated by cultural values.
What does the "O" in SWOT stand for?
Style of communication with high sociability and low dominance.
In the communication cycle, physiological factors such as health, level of attention, mood, mental health or emotional condition; and environmental factors such as sound.
What to yell before throwing a sandwich at a customer.
Occurs as you evaluate what must be done to effectively put your message into a format that your customer will understand.
What you do to adjust your communication style toward another's style.
Important characteristic of a good listener.

Down

Characteristics that make an individual unique and identifiable as part of a group of similar individuals.
Customers signal their approval of a business by voting with their________.
In the communication cycle, factors that distort or change the messages you receive. They include attitude, interests, biases, expectations, experiences, education, beliefs and value, background, culture, and gender.
Communication style that utilizes rapid, expressive speech.
Important way to improve your listening skills.
Process of satisfying the customer, relative to a product or service, in whatever way the customer defines his or her need, and having that service delivered with efficiency, compassion, and sensitivity.
Thing that most dramatically changed customer service in this millennium.
Customers have a need for control and _____________.
Style of communication with low sociability and low dominance.
Style of communication with low sociability and high dominance.

21 Clues: What does the "O" in SWOT stand for? • Important characteristic of a good listener. • Important way to improve your listening skills. • Customers have a need for control and _____________. • What to yell before throwing a sandwich at a customer. • A customer views the CSR as the _______ of the business. • Communication style that utilizes rapid, expressive speech. • ...

Help! I Need Customer Service! 2016-04-19

Help! I Need Customer Service! crossword puzzle

Across

At the Customer Service desk, you can make a payment on your store _______ account.
To make a return at a store, look for the _______ Service desk.
"I bought the wrong size shirt. Could I _______ it for a larger size?"
A Customer Service _______ solves problems and handles complaints from customers.
"This lamp is broken. It got _______ during delivery."
To take a product back to the store

Down

When you return a product at a store, the sales associate may ask if you have a _______.
"I'm sorry. I can't give you a refund, but I can give you _______ _______."
Sometimes Customer Service is called "_______ Services."
During special sales or holidays, you may have to _______ in line at Customer Service.
Abbreviation for Customer Service Rep
"Did you pay by credit or _______?"
Get money back
The service representative asks, "_______ I help you?"

14 Clues: Get money back • "Did you pay by credit or _______?" • To take a product back to the store • Abbreviation for Customer Service Rep • The service representative asks, "_______ I help you?" • "This lamp is broken. It got _______ during delivery." • Sometimes Customer Service is called "_______ Services." • To make a return at a store, look for the _______ Service desk. • ...

Customer Experience Crossword 2023-12-05

Customer Experience Crossword crossword puzzle

Across

Action that produces the desired result for customers
To meet the customers needs or wants when there is a problem.
Try to give customers more than one option to ____ from.
The standard of service our customers expect.
Assistance or support for customers
You do this with your ears to find out what the customer is calling about.
Exchange information
Disregard a customer deliberately.
We must aim to provide great service the _____ time.
It's not sympathy but shows we understand.

Down

A complaining customer expects a ____ resolution.
You need to ask these to find out why the customer is calling.
The people you are here to serve.
A customer who needs immediate action wont like this.
What the customer wants from us when there is a problem.
The opposite of rigid.
Be concerned about the customer.
How we want our customers to feel at the end of the call.
Good service is about the way we ____ customers.

19 Clues: Exchange information • The opposite of rigid. • Be concerned about the customer. • The people you are here to serve. • Disregard a customer deliberately. • Assistance or support for customers • It's not sympathy but shows we understand. • The standard of service our customers expect. • Good service is about the way we ____ customers. • ...

Entrepreneurship Crossword Puzzle 2023-02-23

Entrepreneurship Crossword Puzzle crossword puzzle

Across

the process that tests a business concept; it allows the entrepreneur to decide whether a new business concept has potential
a working model used by entrepreneurs to determine what it takes to develop their products or services
people most likely to buy a business’s products and services
a declaration of the specific aspirations of a company, the major goals for which it will strive
the means of delivering a service or product directly to the customer, such as via a Web site
an organization made up of individuals and businesses in a specific industry that works to promote that industry
the federal agency that provides services to small businesses and new entrepreneurs, including counseling, publications, and financial aid

Down

end users of the service, also called the consumer
the means by which a product or service is delivered to the customer
distinctive aspects, qualities, or characteristics of a product or service
a group of businesses with a common interest
A declaration of the scope and purpose of a company
a brief recounting of the key points contained in a business plan
a clear and concise description of a business opportunity; it contains four elements: the product or service, the customer, the benefit, and the distribution
a document that describes a new business and a strategy to launch that business
a description of how entrepreneurs plan to make money with their business concepts
a tool for organizing important information about a business venture’s competition
the means of delivering a service or product indirectly to the customer, such as through a wholesaler
the distribution channel through which a product or service flows from the producer to the customer
things that promote or enhance the value of a product or a service to the customer

20 Clues: a group of businesses with a common interest • end users of the service, also called the consumer • A declaration of the scope and purpose of a company • people most likely to buy a business’s products and services • a brief recounting of the key points contained in a business plan • the means by which a product or service is delivered to the customer • ...

CRM CROSSWORD PUZZLE 2021-05-13

Across

search for mass information
rtg.locate specific casino account
customer service menu bar headings
updates from sups & seniors
1st view seen in CRM
Crm queues allows for access to this
Shift report is used to view this from daily shift
open cases & tickets
survey results
perform simple searches
Main tool used under marketing
Leave follow comment

Down

all active cases
CRM
Shows recently viewed pages
emails previously started & saved
you can hover over a case to
format used to display interactions
seen from customer service menu bar
Customer I

20 Clues: CRM • Customer I • survey results • all active cases • 1st view seen in CRM • open cases & tickets • Leave follow comment • perform simple searches • search for mass information • Shows recently viewed pages • updates from sups & seniors • you can hover over a case to • Main tool used under marketing • emails previously started & saved • rtg.locate specific casino account • ...

Our Values & You 2023-06-16

Across

Project Assistant
We will support creativity and innovation. We are willing to take risks in developing and launching new ideas.
We will support open communication among all employees, customers and other people who work with us.
We will focus on the customer. We must work together to give excellent service and customer satisfaction.
We are committed to the continuing education, well-being, and personal growth of all employees.
We will work to understand and exceed our customers' expectations. Our goal is to do the right thing the first time.
We will meet all our responsibilities in an honest and ethical manner. We all follow all laws, rules, and regulations.
Claims Operations Director
Customer Operations Supervisor (10 Employees)

Down

Customer Service Supervisor (19 Employees)
We will understand and take responsibility for our actions.
Customer Service Supervisor (25 Employees)
The act of complying with federal, state, or local laws and regulations.
Change Order Manager
Operations Manager
Customer Operations Supervisor (16 employees)
Customer Operations Supervisor (11 Employees)

17 Clues: Project Assistant • Operations Manager • Change Order Manager • Claims Operations Director • Customer Service Supervisor (19 Employees) • Customer Service Supervisor (25 Employees) • Customer Operations Supervisor (16 employees) • Customer Operations Supervisor (11 Employees) • Customer Operations Supervisor (10 Employees) • ...

Customer Service and Customer Experience 2017-05-18

Customer Service and Customer Experience crossword puzzle

Across

An ...capacity or skill is sth. you are born with.
"The ...of the matter" is the most important part of a problem or issue.
A negative feeling of too much responsibiity for sth.
A synonym for bad: ....customer service.
"To pass the ..." is to avoid responsibility for sth.
"In the ... of the blind,."
Ph.V. To...down is to reduce sth.
Feeling uncomfortable, disturbed
Ph.V. To take...is to start being in charge of sth.

Down

Confused
Feeling resentful about sth.
"A ... of the trade"
"To go the extra ..." is to make an effort.
A sum of money given back to a customer
"It's ... to you"
Ph.V To ...so. round is to convince so.
A sympathetic and understadning relationship.
You feel you have been... off when you believe you've paid too much for sth.
Ph.V. Reject sth.
"Please hang on; I'll put you on...."
"It's the last ...that broke the camel's back."

21 Clues: Confused • "It's ... to you" • Ph.V. Reject sth. • "A ... of the trade" • "In the ... of the blind,." • Feeling resentful about sth. • Feeling uncomfortable, disturbed • Ph.V. To...down is to reduce sth. • "Please hang on; I'll put you on...." • A sum of money given back to a customer • Ph.V To ...so. round is to convince so. • A synonym for bad: ....customer service. • ...

Customer Service and Customer Experience 2017-09-22

Across

So. who provides products for a company or store.
A device used for fastening clothes, bags, etc.
A synonym for "fired".
To last longer than expected.
Not cooperative.
A piece of paper you are given after you buy sth.
To be ...off is to feel so. took advantage of you and made you pay extra.
...with, to support someone's attitude or opinion.
The plural form of "mouse".

Down

Ph.v, to tolerate
A synonym for "focused".
To invent, create or implement sth. for the first time, usually a word or phrase.
A synonym for "quickly"
Ph.v, to leave a place
A synonym for "confused"
Ph.v , to appear swh. unexpectedy.
Damaged or not working properly.
...and services
Miserable, poor quality.
That was the last ...!
A synonym for "buy"

21 Clues: ...and services • Not cooperative. • Ph.v, to tolerate • A synonym for "buy" • Ph.v, to leave a place • A synonym for "fired". • That was the last ...! • A synonym for "quickly" • A synonym for "focused". • A synonym for "confused" • Miserable, poor quality. • The plural form of "mouse". • To last longer than expected. • Damaged or not working properly. • Ph.v , to appear swh. unexpectedy. • ...

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