customer service Crossword Puzzles
Primo 2022-11-10
Across
- color build type
- sample pack cost
- typesetting group
- sporatic coating
- file review team
- this coating is shiny
- semigloss
- card on handle
- rose petal finish
- type of service
- Raised file type
- hot solid foil
- 18pt mock up
Down
- raw stock
- card shared for something
- 20pt
- company card
- cold foil
- file type not accepted
- type of article
- bullseye mail
- targeted
- flat card
- Folded card
- Route based
- metallic shiny
26 Clues: 20pt • targeted • raw stock • cold foil • semigloss • flat card • Folded card • Route based • company card • 18pt mock up • bullseye mail • card on handle • metallic shiny • hot solid foil • type of article • type of service • color build type • sample pack cost • sporatic coating • file review team • Raised file type • typesetting group • rose petal finish • this coating is shiny • file type not accepted • ...
Economics Crossword Puzzle 2021-02-25
Across
- choosing what to buy according to your needs
- setting money aside for certain wants
- cars, radios, food, etc. are examples of
- way humans and resources used by a nation to produce goods and services
- something you must have to survive
- what you have to give up to get something
- work done for others such as lawyers or doctors
- an economic objective is getting the ____ with least
- deciding between items that you want or need
- a limited supply
- the amount of a good or service available
Down
- customer desire for a good or service
- buying what you can with limited income
- something you would like but do not need
- a supply of naturally found materials
15 Clues: a limited supply • something you must have to survive • customer desire for a good or service • setting money aside for certain wants • a supply of naturally found materials • buying what you can with limited income • something you would like but do not need • cars, radios, food, etc. are examples of • what you have to give up to get something • ...
Economics Vocabulary 2023-04-28
Across
- Something you enjoy but don’t need to survive
- Something you must have to survive
- Person who creates the good/item
- Person who buys the product; customer
- Get better products and the consumer benefits/competing for your business
- Exit/out of the country
- Insufficient resources to satisfy everyone’s wants and needs
Down
- How many people want a good or service
- Factors of production such as land, labor, capital, and entrepreneurship
- Item you can touch/buy and keep, eat, or use
- Cannot touch/something someone does for you
- Social science that studies how people use scarce resources to satisfy unlimited wants and needs
- How much of a good or service there is
- Item that is made
- Bring in to the country
15 Clues: Item that is made • Bring in to the country • Exit/out of the country • Person who creates the good/item • Something you must have to survive • Person who buys the product; customer • How many people want a good or service • How much of a good or service there is • Cannot touch/something someone does for you • Item you can touch/buy and keep, eat, or use • ...
Cross-SAP-word (Order Management) 2022-04-20
Across
- When selected in SAP, this partner will pay the invoice
- Type of delivery service, i.e Economy, Express, Morning, Evening
- An offer sent to a customer about a product and service
- Can be applied to prevent shipment of the products
Down
- Conditions about when the invoice should be paid by a customer
- Unique number of identification of the product
- A document received from a Customer for a certain product, at a certain price, in a certain quantity
7 Clues: Unique number of identification of the product • Can be applied to prevent shipment of the products • When selected in SAP, this partner will pay the invoice • An offer sent to a customer about a product and service • Conditions about when the invoice should be paid by a customer • Type of delivery service, i.e Economy, Express, Morning, Evening • ...
Improve First Contact Resolution 2020-07-14
Across
- Increase agent ____.
- Increase ___ and self-service options.
- Analyze customer contact ___ to anticipate their needs.
- Invest in call center ___.
- ____ your issues and fix them.
- Engage in total contact ____.
- Key Performance Indicator.
Down
- Optimize your ____.
- Improve agent ____.
- The ____ portal provides a default KPI dashboard.
- Enhance internal ___.
- contains built in dashboards.
- 98% is considered ____.
- 95% is considered ____.
- ___ your support structure.
- ____ your internal processes.
- First Contact Resloution.
17 Clues: Optimize your ____. • Improve agent ____. • Increase agent ____. • Enhance internal ___. • 98% is considered ____. • 95% is considered ____. • First Contact Resloution. • Invest in call center ___. • Key Performance Indicator. • ___ your support structure. • contains built in dashboards. • ____ your internal processes. • Engage in total contact ____. • ____ your issues and fix them. • ...
NSH CROSSWORD 2021-10-11
Across
- what approach starts a conversation making it easier for a customer
- _T
- when a customer is presented with an opportunity where they can steal an item and they take this opportunity
- when a customer has accidentally mixed up the Glassons items with their own during their time in the fitting room.
- described as an ability to perform more than one task or activity at the same time
- tidying up
- what approach starts by a talking about a product
- DNM
Down
- when a customer is deliberately going to the fitting room with the intention to steal an item
- described as acting quickly, completing tasks with pace or communicating with speed
- scanning items to give us an overview of stocktake levels
11 Clues: _T • DNM • tidying up • what approach starts by a talking about a product • scanning items to give us an overview of stocktake levels • what approach starts a conversation making it easier for a customer • described as an ability to perform more than one task or activity at the same time • ...
Summer Crossword 2023-07-04
Across
- giving to a common goal
- ____________Place to Work
- Canada's Best _______________
- Summer Customer Focus
- Long weekend Gincor event
- Kingston is _______________
- What Kyle collects
- Issue Number
- ____________________, Social, Governance
Down
- popular frozen treat (2 words)
- main supplier of PTOs for Drivetec
- Toronto MLB Team
- First name of new HR
- Straight from ___________ (2 words)
- Inside Sales (2 words)
- Blenheim makes these
- Can we be of __________________
17 Clues: Issue Number • Toronto MLB Team • What Kyle collects • First name of new HR • Blenheim makes these • Summer Customer Focus • Inside Sales (2 words) • giving to a common goal • ____________Place to Work • Long weekend Gincor event • Kingston is _______________ • Canada's Best _______________ • popular frozen treat (2 words) • Can we be of __________________ • ...
Head Honchos 2015-07-01
Agent Knowledge Battle (March'26) 2026-03-12
Across
- Customers can only view the notice amount in Apps 2.0 and cannot view the disconnection notice. Based on the statement above, is it True or False?
- Total number of service types available for submission on the Air Selangor website.
- The agent could not provide information about closing the account. He said he would check and notify the customer within 24 hours. He should send the case details to the ______ platform.
- Transfer of ownership refers to the process of reinstating the water supply of an existing registered water account after termination. Based on this definition, is the statement True or False?
- The old account number is used for customer account verification. How many digits does it contain? ___________ digits.
- What status should be entered for the case “Bill Route Type Change”?
- To obtain statements dated before January 2018, customers must schedule a counter appointment and collect them in person. Based on the statement above, is this True or False?
- Showing __________ helps the customer feel heard and valued. It calms the situation and builds trust while you work on a solution.
Down
- To visit the counter, how many days earlier must customers make an appointment via Apps 2.0 or the Air Selangor website?
- The customer has uploaded the IC (front and back) for account number verification due to the old IC number being updated in the system. The customer must wait _______ working days for the verification to be completed.
- Agent informed customer to visit website __________ for application SADE.
- CSR Shahril was penalized under the Business-Critical Element (BCE) – C 2.3.3 for exceeding the holding time. The agent failed to apply the first holding technique within the required timeframe of ____ seconds.
- How many types of information are available for customers to view in the Bill and Payment History section in Apps 2.0?
- Agent should not verify account holder’s name for ___________ case.
- What is the highest CSAT score?
- The agent was not mentioning customer name __________ in the conversation.
- Customers can receive _________ Ringgit for a Setel voucher if they have 500 points in Apps 2.0.
- Pay your bill once a month to earn __________ points. This mission resets on the 1st of every month.
- How many verification steps must be completed before an agent can provide a customer’s account number?
- The customer called and informed that the account has been disconnected. The agent advised the customer to make a payment through Air Selangor Apps 2.0 or ____________ for the fastest update.
20 Clues: What is the highest CSAT score? • Agent should not verify account holder’s name for ___________ case. • What status should be entered for the case “Bill Route Type Change”? • Agent informed customer to visit website __________ for application SADE. • The agent was not mentioning customer name __________ in the conversation. • ...
2.05_SE48 Vocab 2023-01-09
Across
- The phase of the selling process that requires the salesperson to utilize techniques to follow up the sale to increase the customer’s confidence in their buying decision
- A point of difference between a customer and a salesperson that may prevent a sale; the customer’s reason for not buying
- The phase of the selling process in which the salesperson acquires knowledge about the product, generates and qualifies sales leads, and prepares the sales presentation
- The act of finding potential customers
- The determination of a customer’s satisfaction with a good or service after a sales presentation regardless of whether or not a sale was made
- A sales technique in which the salesperson attempts to increase the customer’s purchase by recommending additional items after the original decision to buy has been made
Down
- Actions of the salesperson in the sales presentation that show the product’s features and benefits
- The act of determining if a potential customer has the interest, ability, and authority to buy a product
- A fact about or characteristic of a product
- The phase of the selling process in which the salesperson determines what a customer needs/wants through the use of questioning and listening
- Something required or essential that is lacking
- The point in the selling process at which the customer makes a favorable buying decision
- The phase of the selling process in which the salesperson addresses customer objections and asks the customer to buy
- The phase of the selling process that involves making initial contact with customers to create the right selling environment
- The phase of the selling process in which the salesperson recommends specific goods or services that meet the customer’s needs
- The sales procedure in which the salesperson shows the customer the benefits of the product’s features
- A systematic approach to selling that consists of a sequence of selling phases intended to assist salespeople in achieving their goal of making a sale
- An advantage customers receive from using a product
18 Clues: The act of finding potential customers • A fact about or characteristic of a product • Something required or essential that is lacking • An advantage customers receive from using a product • The point in the selling process at which the customer makes a favorable buying decision • ...
RiO Crossword 2021-07-15
Across
- is an event that is not part of normal operations that disrupts operational processes
- is a party that has an interest in a company and can either affect or be affected by the business
- specific individuals who monitor dashboard for unassigned incidents
- It provides a standard way to build and deploy application
- ____ Self-inflicted incidents in Production Support is main objective of RiO
- Increased focus is achieved on Operations Risk Management through
- It provide regular communication on key customer launches & changes so the team understands what is happening at the customer-end
- increases if RiO framework is implemented
Down
- is a document that outlines how a business will continue operating during an unplanned disruption in service
- it includes all of the steps, processes, and activities that are required to make a software system or update available to its intended user
- we Follow this process if an alert or event is not resolved
- No. of Focus areas in RiO
- the process or action of verifying the identity of a user or process
- an official inspection of an organization's accounts, typically by an independent body
- is a quantitative measure of the degree to which a system, system component, or process possesses a given attribute
- defines the level of service you expect from a vendor, laying out the metrics by which service is measured
- % of issue can be avoided through RiO
17 Clues: No. of Focus areas in RiO • % of issue can be avoided through RiO • increases if RiO framework is implemented • It provides a standard way to build and deploy application • we Follow this process if an alert or event is not resolved • Increased focus is achieved on Operations Risk Management through • ...
Business 2025-12-03
Across
- A good or service a business sells to customers.
- A feature of a product that makes it clearly different from competitor products.
- The wants and requirements that customers expect a business to meet.
- A long-term overall target or goal a business wants to achieve.
- A completely new product or service not seen before in the market.
- A specific, measurable short-term target that helps a business achieve its aims.
- When a product or service is no longer wanted or needed because of new alternatives.
- An organisation set up to produce goods or services to meet customer needs.
- The benefits gained from taking business risks, such as profit, success or independence.
Down
- Making changes to current products or services to keep them attractive to customers.
- A target not directly about money, such as social objectives, personal satisfaction or independence.
- The difference between the selling price and the cost of the bought-in materials or components.
- Giving a product a distinctive name, logo or image to differentiate it from competitors.
- A person who organises resources, makes business decisions and takes risks to start or run a business.
- A business that changes continuously in response to customer needs and the market.
- A money-related target such as survival, profit, sales, market share or financial security.
- The chance of business failure, financial loss or loss of security from a decision.
17 Clues: A good or service a business sells to customers. • A long-term overall target or goal a business wants to achieve. • A completely new product or service not seen before in the market. • The wants and requirements that customers expect a business to meet. • An organisation set up to produce goods or services to meet customer needs. • ...
Dispute Categories 2022-09-08
Across
- Customer claims they did not receive the products or services purchased
- Customer doesn't recognize the payment on their card statement
- Customer claims that they did not authorize the payment and is a difficult type to win
- Customer claims they continue to be charged after a subscription was canceled
Down
- Customer claims they're entitled to a full or partial refund
- Customer received the product but claims it was defective or damaged in some way, or was not described in an accurate manner
- Customer claims they were charged multiple times for the same product or service
- An uncategorized dispute so the user should contact their customer for additional details
8 Clues: Customer claims they're entitled to a full or partial refund • Customer doesn't recognize the payment on their card statement • Customer claims they did not receive the products or services purchased • Customer claims they continue to be charged after a subscription was canceled • Customer claims they were charged multiple times for the same product or service • ...
Marketing Mix 2025-10-14
Across
- Item or service made to satisfy a customer’s wants or needs
- includes advertising, sales promotion, personal selling, and public relations
- person chosen to speak for another
- reflects what a customer is willing to pay
- The action of selling something
Down
- strategic framework comprising of tactical tools(the 4 Ps)
- someone who buys goods or service from a store or business
- based on consideration of where the type of product could be sold
8 Clues: The action of selling something • person chosen to speak for another • reflects what a customer is willing to pay • strategic framework comprising of tactical tools(the 4 Ps) • someone who buys goods or service from a store or business • Item or service made to satisfy a customer’s wants or needs • based on consideration of where the type of product could be sold • ...
LESSON 14 ADVISOR SUPPORT 2021-10-09
Across
- They do not sell and have viewing access only in SSC
- These agents sell only Principal Products
- These Managers service Institutional Clients
- Refers to Agents and Brokers
- Information is available for them under Key Business tools on the Advisor Portal
Down
- They are not Principal employees but they have access to RIS Contracts
- These Administrators charge their clients a service fee so the Employer does not have to submit data (2 words)
- Their Contract Lists are based on this, a CGS Security Module
- These people with sales roles are not given access to client information via EFP.
- The landing page for SSC is located here
- This is the type of login Reps use
- Advisors can access this from the Customer List page on the left.
12 Clues: Refers to Agents and Brokers • This is the type of login Reps use • The landing page for SSC is located here • These agents sell only Principal Products • These Managers service Institutional Clients • They do not sell and have viewing access only in SSC • Their Contract Lists are based on this, a CGS Security Module • ...
Copilot 2021-06-23
Across
- What is it called to provide a statement of understanding and empathy, if needed, to show you are listening
- What is the system we use to assist customers
- This is required on phone orders
- $23.89 is the standard rate for which service?
- The name of this service code LG485
Down
- The number of times a customer in florida can go into seasonal in a 13 month rolling period
- Check and see if the billing and services match
- The cost of directory assistance for first 1000 calls
- We can not provide this to a customer
- What is the package code for Voice services bundled
- What type of phone number would you use code IT002 for?
- What camp code would you use for someone who has cable and adds internet
12 Clues: This is required on phone orders • The name of this service code LG485 • We can not provide this to a customer • What is the system we use to assist customers • $23.89 is the standard rate for which service? • Check and see if the billing and services match • What is the package code for Voice services bundled • The cost of directory assistance for first 1000 calls • ...
vocab 2018-10-17
Across
- Decision Making / Used when a a customer buys a good or service that he or she has purchased before but not on a regular
- Quota / A dollar or unit sales goal set for the sales to achieve over time
- Selling / Sales exchanges that occur between two or more companies or business groups
- relationship Management / A system that involves customers and keeping them satisfied
Down
- Selling / Any form of direct contact between a salesperson and a customer
- / Telephone solicitation to make a sale
- Decision Making / Used when the customer has no experience with the item offered for sale
- Decision Making / Used when a customer is needs a little information about a product he or she is buying
- Call / A sales visit without a appointment
- report / A written report that documents the sales that a customer has bought
10 Clues: / Telephone solicitation to make a sale • Call / A sales visit without a appointment • Selling / Any form of direct contact between a salesperson and a customer • Quota / A dollar or unit sales goal set for the sales to achieve over time • report / A written report that documents the sales that a customer has bought • ...
L2 U2: Managing Customer Expectations 2024-09-29
Across
- Businesses have a high customer … rate when they don’t meet customers’ expectations, causing lots of customers to stop buying from them.
- A benefit of managing customer expectations that is achieved when customers are likely to return (2 words).
- Customers that promote your business to other people for free are called ….
- A term used to describe customers who purchase from a company they have purchased from before (2 words).
- What customers anticipate from a product/service (2 words).
Down
- A benefit of managing customer expectations that is a result of loyal customers promoting your business.
- A type of free marketing/promotion where customers speak to other people are your business (3 words).
- … customers may leave negative reviews.
- Not meeting customer expectations can lead customer to lose … in the business.
- When a customer is not satisfied, they might make a ….
10 Clues: … customers may leave negative reviews. • When a customer is not satisfied, they might make a …. • What customers anticipate from a product/service (2 words). • Customers that promote your business to other people for free are called …. • Not meeting customer expectations can lead customer to lose … in the business. • ...
Client Experience Puzzle 2023-11-26
Across
- Portal We manage our complaints here.
- The ability to address the problems that need to be solved, risks to be mitigated, and decisions to be made.
- A measurement that determines how happy customers are with a company's products, services, and capabilities.
- When our _____ win, we win.
- An estimate of the average revenue that a customer will generate throughout their lifespan as a customer.
- The ability to understand and share the feelings of another.
Down
- Is the amount of time taken to complete a process or fulfill a request.
- The ability of a company or product to retain its customers over some specified period.
- Helps to define what a customer can expect from a service and how it should be delivered by the service provider
- One of the most effective metrics for gaining insight into your employees' feelings and opinions.
10 Clues: When our _____ win, we win. • Portal We manage our complaints here. • The ability to understand and share the feelings of another. • Is the amount of time taken to complete a process or fulfill a request. • The ability of a company or product to retain its customers over some specified period. • ...
Halloween 2021 2021-10-20
Across
- D25 Supervisor
- D93 Supervisor
- 3W-3L
- Flying mammals
- In-aisle training
- D28 Supervisor
- D27 Supervisor
- D21 Supervisor
- Welcoming all customers
- D38 Supervisor
- D42 Supervisor
- D26 Supervisor
- D31 Supervisor
Down
- D95 backup
- We appreciate your business!
- ASDS
- Safety video
- Customer survey
- D90 Supervisor
- Our arch nemesis
- Rewards program
- Service Connect
- Lifetime warranty
- D23 Supervisor
- Specialty Supervisor
- Understanding our customers project needs
- D94 Supervisor
27 Clues: ASDS • 3W-3L • D95 backup • Safety video • D25 Supervisor • D93 Supervisor • Flying mammals • D90 Supervisor • D28 Supervisor • D27 Supervisor • D23 Supervisor • D21 Supervisor • D38 Supervisor • D42 Supervisor • D26 Supervisor • D94 Supervisor • D31 Supervisor • Customer survey • Rewards program • Service Connect • Our arch nemesis • In-aisle training • Lifetime warranty • Specialty Supervisor • ...
Common Fraud Notes 2015-09-06
Across
- Account
- trans
- Social Security Number
- Chargeback/callback/Credit Bureau
- aff
- vac
- telephoned place of employment
- Social Security Number
- Ok to speak with
- no answer
- left message on machine
- Do not recognize
Down
- Fraud Account Supervision team
- Override
- mother's maiden name
- AUTH
- BAL
- not in service
- Card verification value
- fraud identity team
- change of address
- account takeover
- too early to call
- telephoned residence
- Cust
- out of wallet
- True name person
- home phone
28 Clues: BAL • aff • vac • AUTH • Cust • trans • Account • Override • no answer • home phone • out of wallet • not in service • account takeover • Ok to speak with • True name person • Do not recognize • change of address • too early to call • fraud identity team • mother's maiden name • telephoned residence • Social Security Number • Social Security Number • Card verification value • left message on machine • ...
komputasi cloud 2023-03-30
Across
- sebuah organisasi tertentu
- keuntungan cloud computing
- diakses dari mana saja, kapan saja, dengan alat apapun
- untuk umum
- berbagai macam data
- penyimpanan Saas
- memiliki kesamaan kepentingan
- data rahasia
- Pelayanan berdasarkan pesanan konsumen
- customer dapat berbagi sumber daya
- disediakan secara terukur
- Kelemahan cloud computing
Down
- satpam
- sumber daya memory dan storage
- evolusi Application Service Provider
- membagi sumber daya secara efisien
- data center
- komposisi dari dua atau lebih
- Saas Sosial Media
- Kecepatan data yang masuk
20 Clues: satpam • untuk umum • data center • data rahasia • penyimpanan Saas • Saas Sosial Media • berbagai macam data • Kecepatan data yang masuk • disediakan secara terukur • Kelemahan cloud computing • sebuah organisasi tertentu • keuntungan cloud computing • komposisi dari dua atau lebih • memiliki kesamaan kepentingan • sumber daya memory dan storage • membagi sumber daya secara efisien • ...
Core Values 2022-04-08
13 Clues: Enjoy it! • _____ a way • Honor them! • How to speak • How to listen • Celebrate them! • One tone to create • Take calculated ones • Express it for others • Another tone to create • When to do the right thing • Be this about response time • Class of customer service to deliver
Marketing Chapter 7 test 2021-11-22
Across
- business emphasizes factors of its Marketing Mix other than price; deemPhasizes price by developing a unique offering that meets an important customer need.
- is the total revenue that can be obtained from market Segment.
- the images consumers have of competing goods and services in the marketplace.
- exhibitions where companies associated with an industries gather to showcase their products.
- diviteh consumers into groups depending on Specific values of beggerits they ex feat of require from the use of a product or service.
- competition in a market with businesses that offer the same type of product or service.
- outlines how a company will present its Product or Service to the consumer and how it will compete in the Marketplace with other businesses offering Similar products and services.
- rivalry among businesses on the basis of price and value.
Down
- the descriptive of characteristics of a market such as age, gender, race, Income, and educational levels.
- the portion of the total market Potential that each company experts in relation to its competitors.
- is the process of dividing a large group of consumers into a subgroup based on specific characteristics and common needs.
- the Process of gaining competitive market information.
- Occurs when a business competes with other companies offering Products that are not in the same product category but Satisfy similar customer
- dividing Consumers into markets based on where they live.
- new markets as well as ways toimprove a company's offeringsin current markets; Identified markets, with excellent potential based on careful
- directs a company's marketing mix at a large and heterogeneous group of consumers.
- people's interests and Values.product Usage Low frequently consumers use products and the quantity of products used.
- is the unique image of a product or service in a consumer mine relative to similar competitive offerings.
18 Clues: the Process of gaining competitive market information. • dividing Consumers into markets based on where they live. • rivalry among businesses on the basis of price and value. • is the total revenue that can be obtained from market Segment. • the images consumers have of competing goods and services in the marketplace. • ...
Topic 2 2018-05-22
Across
- Market research data collected by the business itself.
- The process of dividing a market into groups of customers that have something in common.
- Market research data that involve words or opinions.
- Market segment based on where someone lives.
- Market segment based on what someone earns.
- Market research data collected by an organisation outside the business.
- ...group. A groups discussion among selected people from the target market of the product.
Down
- Market research results that involve data.
- How easy it is for customer to purchase.
- What the customer pays for a product or service.
- Customers will pay a higher price for this.
- Market segment based on how old a customer is.
- A diagram showing businesses/brands in relation to two variables such as quality or price.
- Offering a wide range of products or services.
- An area of the market not served by a business.
15 Clues: How easy it is for customer to purchase. • Market research results that involve data. • Customers will pay a higher price for this. • Market segment based on what someone earns. • Market segment based on where someone lives. • Market segment based on how old a customer is. • Offering a wide range of products or services. • ...
Bike Loans 2024-11-08
Across
- A Policy which helps to prevent Black money to be followed up as per RBI mandate
- RBI mandated system which offers integrated and interoperable bill payment services to customers across geographies
- A loan offer to Existing customer
- Our company's first product
- The Most trusted two wheeler life cycle service company in India is our ....
- A software that acts as a bridge between an operating system or database and applications
- A Term for Financial partnership for a loan
- A term is used for EV on lease
Down
- A Product offered to customer to cover PPD & TPD
- A statement for loan terms and condition as per RBI Mandate
- Our digital loan option without visit for customer.
- A term used for 100% loan loss booking
- A loan or Asset crosses 90 DPD
- One can register mandate Online is called..
- A document must for taking any type of loans
15 Clues: Our company's first product • A loan or Asset crosses 90 DPD • A term is used for EV on lease • A loan offer to Existing customer • A term used for 100% loan loss booking • One can register mandate Online is called.. • A Term for Financial partnership for a loan • A document must for taking any type of loans • A Product offered to customer to cover PPD & TPD • ...
Cluster 3 2021-09-22
Across
- This type of meter is only applicable in NSW
- The retailer who is responsible for Electricity
- What you need to check in QLD when moving a customer into a property
- for connecting the Electricity and Gas?
- I need to check this on each call for applicable fees and timeframes
- the way we skill enquiries moving forward
- The retailer who is responsible for Gas
Down
- This occurs when electricity supply is actually connected to a different meter
- We need to display empathy with this call type in particular
- This call type requires a third party to speak on behalf of a customer
- What we follow in regards to complaint handling
- POA stands for?
- Generally the number of days required for a Gas connection
- Customer who are deaf use this service to contact us?
- The Energy Insights report is only for this fuel?
15 Clues: POA stands for? • for connecting the Electricity and Gas? • The retailer who is responsible for Gas • the way we skill enquiries moving forward • This type of meter is only applicable in NSW • What we follow in regards to complaint handling • The retailer who is responsible for Electricity • The Energy Insights report is only for this fuel? • ...
Puzzle 1 2023-11-14
Across
- Abbreviate Standard operating procedure? (3 Letter, Vertical)
- Abbreviate Value steam mapping (3 letter, Horizantal)
- Formula for correct / total fields is called ______% ? (8 Letter, Vertical)
- The philosophy of achieving quality by involving every employee in the process (22 Letters, Vertical)
- process or service that did not meet the pre- set standards (9 Letter, Vertical).
- ISO standard for ISMS - Information security management (10 Letter, Vertical).
- Abbreviation for Correttive action and preventive action (4 letter, Horizontal).
Down
- Number of QA tools (5 letter, Upward).
- A tool for tracking and visualizing the sequence of activities in a process (9 letters, Upward).
- Abbreviate Failure mode effective analysis (4 Letter, Vertical)
- Abbreviate Measurement Systems Analysis (3 Letter, Horizontal)
- Abbreviate Voice of customer (3 Letter, Upward).
- A popular quality management standard that focuses on customer satisfaction. (7 letters, Horizontal)
- Formula for incorrect / total fields is called ______% ? (5 Letter, Upward)
- Abbreviation for supplier, input, processes, outputs and customer (4 letter, Vertical).
15 Clues: Number of QA tools (5 letter, Upward). • Abbreviate Voice of customer (3 Letter, Upward). • Abbreviate Value steam mapping (3 letter, Horizantal) • Abbreviate Standard operating procedure? (3 Letter, Vertical) • Abbreviate Measurement Systems Analysis (3 Letter, Horizontal) • Abbreviate Failure mode effective analysis (4 Letter, Vertical) • ...
Logistics crossword 2025-09-08
Across
- – The process of planning, implementing, and controlling the efficient flow of goods and services. Customer Service – Activities that ensure products reach the customer at the right time, place, and condition.
- Time – The time between placing an order and receiving the product.
- Rights – The principle of delivering the right product, to the right customer, in the right quantity, in the right condition, at the right place, at the right time, and at the right cost.
- – A situation where inventory is unavailable when needed.
- – The consistency of a logistics system in fulfilling customer requirements.
- Cycle – The total time from when a customer places an order until they receive it.
Down
- – The movement of goods from one point to another in the supply chain. Warehousing – The storage of goods until they are needed by customers.
- Management – The practice of overseeing and controlling stock to meet customer demand efficiently
- Services – Extra services such as packaging, labeling, or customization that enhance customer satisfaction.
- Rate – The percentage of customer demand met without delay from available stock.
10 Clues: – A situation where inventory is unavailable when needed. • Time – The time between placing an order and receiving the product. • – The consistency of a logistics system in fulfilling customer requirements. • Rate – The percentage of customer demand met without delay from available stock. • ...
Spectrum Mobile 2023-06-30
Across
- / ______allows customers to bring their devices and phone number to use on Spectrum Mobile's service and save even more money
- / Each line includes 30 GB of data per month.
- / This plan includes 20 GB of data per month.
- / Customer can find how much they'll save by using the Mobile Savings ______
- / Customers can get the Best Deal in Mobile by saving up to _____% on their Mobile service bill.
- / ______ protects the customer's device, helps them solve technical issues, and optimizes device performance.
Down
- /_____ is the best option for customers who do little streaming or gaming, or are often connected to WiFi .
- / Spectrum Internet customers with approved credit can order up to _______ of Spectrum Mobile services.
- / customer can Manage their mobile plans and switch at any time using ____
- / Customers must purchase Spectrum _______ to set up new service
10 Clues: / Each line includes 30 GB of data per month. • / This plan includes 20 GB of data per month. • / Customers must purchase Spectrum _______ to set up new service • / customer can Manage their mobile plans and switch at any time using ____ • / Customer can find how much they'll save by using the Mobile Savings ______ • ...
Xfinity Genius Updates 2016-12-28
Across
- / the customers’ ability to learn how to do many Xfinity things ono their own
- / This apps launch has been delayed until further notice that lets you view video content
- / Customers must now confirm they understand the purchase of services, products, and equipment
- / the app that allows you two swap out up to 2 RNG150 on screen
- / the customer that is most likely to leave at any time
- / Adding preferred email to the account
- / The customer most likely to take a promotion with another company if offered
- / App that views Comcast alerts
- / A way to express your feedback monthly
Down
- / Disrupts our customers services and over the air communications
- / The customer most likely to recommend Comcast to family and friends
- / Customer will now receive a reminder email when this is going to expire
- / New 2017 prices begin Dec 18
- / As of Dec 31st these customers can no longer use their old .net and must migrate to comcast.net
- / Previously non customers could use this to create emails to use our.com. We no longer provide this service
15 Clues: / New 2017 prices begin Dec 18 • / App that views Comcast alerts • / Adding preferred email to the account • / A way to express your feedback monthly • / the customer that is most likely to leave at any time • / the app that allows you two swap out up to 2 RNG150 on screen • / Disrupts our customers services and over the air communications • ...
VBU Team Building Warm-Up 2022-05-13
Across
- VBU Mobile customer support desk
- Platform where customer can register to be contacted about VBU SME-SOHO solutions vodacom ..
- Best effort Fixed Internet solution
Down
- User requirement specification
- Keep track on fixed link deployment
- what plan gives the customer freedom to select any device they want
- VBU Fixed service customer support desk
7 Clues: User requirement specification • VBU Mobile customer support desk • Keep track on fixed link deployment • Best effort Fixed Internet solution • VBU Fixed service customer support desk • what plan gives the customer freedom to select any device they want • Platform where customer can register to be contacted about VBU SME-SOHO solutions vodacom ..
Section 3.1 Crossword Puzzle 2023-11-02
Across
- A large group of undifferentiated customers who might buy a good or service
- How a person feels about something
- Dividing the market by certain preferences or lifestyle choices
- A portion of a market segment that is very narrow and specific
- The principles and beliefs that an individual considers important
- The remaining take-home pay after costs related to life necessities are paid; money spent on wants
- Dividing the market of potential customers by their personal statistics
Down
- Segmenting a market based on where customers live
- The process of dividing a large market into small to accurately identify a target market
- The characteristics of a specific group of people, including their age, gender, income, ethnicity, education level, occupation, marital status, family size, and family life cycle
- Data about the preferences or lifestyle choices of a group of people
- How frequently a customer uses a good or service and is often classified as light, moderate, or heavy
- A detailed description of the typical consumer in a market segment, including geographic, demographic, psychographic, and behavioral characteristics
- The take-home pay a person has available to spend, usually for necessities of life including food, clothing, shelter, and transportation
- Divides a market based on how a customer interacts with a good or service
- Describes a customer's buying relationship with the product
- A group of people who were born and lived during the same time period
17 Clues: How a person feels about something • Segmenting a market based on where customers live • Describes a customer's buying relationship with the product • A portion of a market segment that is very narrow and specific • Dividing the market by certain preferences or lifestyle choices • The principles and beliefs that an individual considers important • ...
Marketing Vocabulary 2013-01-14
Across
- words average customers would understand.
- is used when a person needs little information about a product.
- something in a different way.
- concerns, hesitations, doubts, or other honest reasons a customer has for not making a purchase.
- used when there has been little or no previous experience with an item.
- the basic, physical, or extended attributes of the product or purchase.
- when the sales person asks the customer if he or she needs assistance.
Down
- a conscious, logical reason for a purchase.
- is used when a person buys goods and services that he or she has purchased before but not regularly.
- selling may take place in a manufacturers or wholesalers showroom or a customers place.
- Any form of direct contact between a salesperson and a customer.
- The process of selling over the phone.
- dollar or unit sales goals set for the sales staff to achieve in a specified period of time.
- the advantages or personal satisfaction a customer will get from a good or service.
- reasons for not buying or seeing the salesperson.
15 Clues: something in a different way. • The process of selling over the phone. • words average customers would understand. • a conscious, logical reason for a purchase. • reasons for not buying or seeing the salesperson. • is used when a person needs little information about a product. • Any form of direct contact between a salesperson and a customer. • ...
Products & Insights - Year in Review 2025 2025-12-11
Across
- Collaborative workshop from the C1 Forum where 20 people worked together to improve customer support
- Result of surpassing CES targets in VOC performance
- This person tore his ACL at the start of the year
- Solution that helped fix reporting issues for NaturalPower Streetlights and shaped future product development
- Customer group identified for tailored, supportive service in a newly created blueprint
- The drumming activity from the Customer Marketing Forum
- The person who said to Emma 'You're a very intelligent women, it's not hard to be a good cook' (extra clue - He's likely to have an opinion and loves plants)
- Quick adjustment made by the team to address CES score changes caused by system updates
Down
- Structured approach guiding product strategy and execution
- Newly launched tool capturing real-time customer feedback online
- Strategic plan outlining our product’s purpose and future direction
- Katie’s signature sweet treat from the oven
- The foundations of collaboration
- Strategy fostering trust and inclusion with First Nations communities
- Critical setup detail that caused issues during Digital Intercept launch when not checked properly
15 Clues: The foundations of collaboration • Katie’s signature sweet treat from the oven • This person tore his ACL at the start of the year • Result of surpassing CES targets in VOC performance • The drumming activity from the Customer Marketing Forum • Structured approach guiding product strategy and execution • ...
Chapter 1 Review 2025-08-27
Across
- are the goods and services a business produces to satisfy customers’ wants or needs.
- an action performed for another (like customer service or a helpful act)
- a fundamental concept in marketing that involves carefully combining various elements to achieve a desired outcome with a product or service.
- providing products in exchange for money
- Providing loacvdns to providers or customers and selling stock
- functions serve to ensure a business is meeting the demand of its customers and able to compete with other companies
- concept is a method of selling that involves analyzing customer wants and needs and aiming to fulfill them better than competitors.
Down
- the specific group of consumers a company aims to reach with its products or services. It
- is a tangible item that is produced and sold to consumers,
- is a social science that examines how individuals, businesses, governments,
- is a formulated thought or opinion. It is important to differentiate goods, services,
- the core activities that drive a company's efforts to identify, reach, and satisfy its target audience.
- represents a company's sales or revenue as a percentage of the total sales or revenue
13 Clues: providing products in exchange for money • is a tangible item that is produced and sold to consumers, • Providing loacvdns to providers or customers and selling stock • an action performed for another (like customer service or a helpful act) • is a social science that examines how individuals, businesses, governments, • ...
Chapter 3 Review 2021-01-26
Across
- a computer system that helps retailers ring up customers and their purchases, this can be a register or something as simple as an iphone/tablet
- keep it ______________ don't break your customers' right to privacy during transactions
- a type of purchase that requires a signature on the receipt or a digital signature
- this type of selling uses the features and explains them in a way to the customer that shows their usefulness for their situation
- always offer ________ but let them decide
- always do this if possible with the product, it gives the customer first hand experience with the product and shows off what it can do
- be consistent and ________________
- __________ ask the question why are you buying this or how much do you want to spend
- this is a type of selling that recommends products that are of a higher value than the product they were originally considering
- a type of purchase that requires a PIN number to verify the purchasers identity
- A guarantee that if anything goes wrong they’ll fix it in a certain amount of time/use
Down
- always offer a ______________
- customers want you to _______ their problem
- this is a type of program that tracks your purchases and your preferences for a certain store
- try to __________ the customer by offer service above and beyond
- beware of short _______ artists who may try to confuse you into giving them back too much cash
- this type of selling just lists out facts about the product
- the item’s worth to the customer compared to other alternatives
- this is a type of selling that recommends products that complement the customer's purchase
- this type of customer expects an overall experience that satisfies their wants and needs, and makes them feel appreciated
- ____________ value with every customer by doing your best
- under the customers' ______________
- when you purchase items with a downpayment, and the store sets the merchandise aside for you until you pay it off
- make it quick and ___________ for the customer to get what they want and check out
24 Clues: always offer a ______________ • be consistent and ________________ • under the customers' ______________ • always offer ________ but let them decide • customers want you to _______ their problem • ____________ value with every customer by doing your best • this type of selling just lists out facts about the product • ...
Menards 2025-03-06
Across
- this company provides coverage on appliances, furniture, and general merchandise in case of damage, defects, or other factors
- the support department responsible for taking the money
- you can save this by shopping at Menards!
- most Menards team members can be found wearing this color
- the name given to the stuffed animal driver of the floor scrubber
- the department responsible for seasonal merchandise such as Christmas or Halloween
- an add-on sale for a customer purchasing paint and a vanity to remodel their bathroom
- the part of the store where appliances, furniture, out of season merchandise, and overstock is kept
- Menards' cabinet brand, offering easy swap outs of cabinet doors, drawers, or shelves
- _______ Manufacturing is Menards own manufacturing plant, offering trusses, doors, and more
- an add-on sale for a customer purchasing lumber to build a chicken coop
Down
- fire safety products, cable ties, light bulbs and are found in this department
- the total number of Sales departments in the store
- a Wallcoverings team member may offer this as an add-on for a customer purchasing paint
- you can refer customer to the ______ center for an easy add-on sale if the customer doesn't want to buy a tool for a one-time project
- shopping at Menards can earn you an 11% _______ to use on future purchases
- the part of the store where the majority of in-stock lumber, insulation, siding, and drywall is kept
- you might recommend a customer purchases this when they are buying toys and a collar for a new puppy or kitten
- Menards is dedicated to Service & ________
- the location of the Menards general office
- an add-on sale for a customer purchasing a large post-frame package, including trusses
- the department that handles trucks of arriving product, sorting freight, and filling backhauls
- many customers are surprised to find out Menards has a ______ section where they can find essentials like bread and milk
- many Masterforce products have a _______ warranty so customers can bring it back anytime if it breaks or is damaged
24 Clues: you can save this by shopping at Menards! • Menards is dedicated to Service & ________ • the location of the Menards general office • the total number of Sales departments in the store • the support department responsible for taking the money • most Menards team members can be found wearing this color • ...
Marketing 2026-01-05
Across
- the physical item or service a company sells
- physical item being sold
- labor sold as a product
- ex. commercial playing during halftime
- how much a company makes off of a product or service
- people who purchase the product
- type of distribution where there are multiple middlemen
- sells to retailers and in large quantities at lower prices
- when multiple products are bundled together at a discount
- type of distribution in which the product is sold to the customer with no middlemen
Down
- the least profitable stage of a product life cycle
- this company creates the physical product
- the act of marketing a product
- type of costs that can not be manipulated
- sells goods to consumers in physical locations
- ways you can split up the market
- how lucrative a business is
- a pricing strategy in which the price is lowered do draw in consumers
18 Clues: labor sold as a product • physical item being sold • how lucrative a business is • the act of marketing a product • people who purchase the product • ways you can split up the market • ex. commercial playing during halftime • this company creates the physical product • type of costs that can not be manipulated • the physical item or service a company sells • ...
Compliance 2019-11-11
Across
- Acronym for "Our Values"
- Entering the building behind someone without swiping your badge
- A way to report compliance violations and concerns
- Supporting creativity and new ideas
- A place to dispose of sensitive documents
- 8 or 15 byte safeguard for PHI
- A quiz that tests your knowledge in compliance
- Ensuring that customers receive exceptional service
Down
- Exceeding customer expectations
- Completing tasks in an honest manner
- Compliance Officer
- Our aquatic compliance mascot
- Information that must be secured at all times
- Sending fraudulent emails to gain access to sensitive information
14 Clues: Compliance Officer • Acronym for "Our Values" • Our aquatic compliance mascot • 8 or 15 byte safeguard for PHI • Exceeding customer expectations • Supporting creativity and new ideas • Completing tasks in an honest manner • A place to dispose of sensitive documents • Information that must be secured at all times • A quiz that tests your knowledge in compliance • ...
Platops CMSP 2021-05-18
Across
- disk keeping all copies of backup
- Ticketing tool in CMSP
- Database used for coral apps data
- Servers stored splunk data
- Service handles all API calls on Relay
Down
- Server handles correlation logs for customer ticket data
- servers that manage devices in EM7
- Process handles syslogs traffic
- Table handles syslog messages on MC
- Service handles events on Central DB
- Process handles backup on relay
- Utility handles orchestration for CMSP
12 Clues: Ticketing tool in CMSP • Servers stored splunk data • Process handles syslogs traffic • Process handles backup on relay • disk keeping all copies of backup • Database used for coral apps data • servers that manage devices in EM7 • Table handles syslog messages on MC • Service handles events on Central DB • Utility handles orchestration for CMSP • ...
Marketing Vocabulary 2023-02-08
Across
- purchase buy a product or a service
- this is what allows the customer to find a company
- way of carrying out the different parameters of one's life, in terms of leisure, finances or work
- a general direction in which something is developing or changing
- product or service at a low price
- a company that will provide moral and financial support
- expensive lavish character of a service
- commercial advertising that makes it possible to reach all categories of customers all over the globe
- product or service that differs in terms of its characteristics or the use for which it is intended from the previous one
Down
- the image that the company sends back to their customers
- the concurrent of the company
- This is what makes a company stand out from competitors
- possibility benefiting from a service or a product
- growth an increase in the number of people who buy a particular product or service, or the number of products
14 Clues: the concurrent of the company • product or service at a low price • purchase buy a product or a service • expensive lavish character of a service • this is what allows the customer to find a company • possibility benefiting from a service or a product • a company that will provide moral and financial support • the image that the company sends back to their customers • ...
Cluster 3 2021-09-22
Across
- for connecting the Electricity and Gas?
- I need to check this on each call for applicable fees and timeframes
- Customer who are deaf use this service to contact us?
- Generally the number of days required for a Gas connection
- This call type requires a third party to speak on behalf of a customer
- The retailer who is responsible for Electricity
- The retailer who is responsible for Gas
- What we follow in regards to complaint handling
Down
- This occurs when electricity supply is actually connected to a different meter
- the way we skill enquiries moving forward
- The Energy Insights report is inly for this fuel?
- POA stands for?
- What you need to check in QLD when moving a customer into a property
- We need to display empathy with this call type in particular
- This type of meter is only applicable in NSW
15 Clues: POA stands for? • for connecting the Electricity and Gas? • The retailer who is responsible for Gas • the way we skill enquiries moving forward • This type of meter is only applicable in NSW • The retailer who is responsible for Electricity • What we follow in regards to complaint handling • The Energy Insights report is inly for this fuel? • ...
Claims/Supply Chain and Hub Services 2024-07-31
Across
- - Fewer than 2000 open claims
- - ? journey
- - Next new RepairHub site to open
- - Next big rock for Claims
- - Ambition
- - Rhymes with Smartly
- - Knuckles Pilot
Down
- - More than insurance, Claims the IAG way
- - 2 sessions, 2 months
- -#1 callout for First Rescue
- - Turning 5 in November
- - You Said. We're doing.
- - Newest Hub Service
- - 90/50/50
- - Eyewear company
- - 2:9:2
16 Clues: - 2:9:2 • - 90/50/50 • - Ambition • - ? journey • - Knuckles Pilot • - Eyewear company • - Newest Hub Service • - Rhymes with Smartly • - 2 sessions, 2 months • - Turning 5 in November • - You Said. We're doing. • - Next big rock for Claims • -#1 callout for First Rescue • - Fewer than 2000 open claims • - Next new RepairHub site to open • - More than insurance, Claims the IAG way
Open Challenges in Cloud 2025-04-06
Across
- type of malware that provides complete administrator level access
- disguises as legitimate software
- The ability to increase and decrease resources according to demand
- to convert to ciphertext
- A type of attack where attacker floods a server with internet traffic
- A type of migration of VM without service interruption
- Can increase if multiple service providers are used
Down
- Amazon's content delivery network
- One customer’s bad behavior can affect the _______ of the entire cloud
- ____ computing offers various computing resources on an on-demand basis like gas and electricity
- vendor ____ when customers are forced to continue a service because cost of switching is high
- A standard format for packaging and distributing virtual appliances
- contract between service provider and customer
13 Clues: to convert to ciphertext • disguises as legitimate software • Amazon's content delivery network • contract between service provider and customer • Can increase if multiple service providers are used • A type of migration of VM without service interruption • type of malware that provides complete administrator level access • ...
Lesson 7: Customer Service 2023-10-04
Across
- The #1 priority when dealing with issues
- ________ issues are the most common type of complaint or problem that you will face in the workplace
- Body language is a ______ way of communicating
- Can be categorized as either physical or emotional
Down
- All occupants of the building should be seen as ______
- Most companies establish a ______ code to make sure all employees have an acceptable image.
- A simple way to communicate trustworthiness and happiness
- The most important aspect of communication
- Can be reflected through your body language, tone of voice, and the actual words you are using.
9 Clues: The #1 priority when dealing with issues • The most important aspect of communication • Body language is a ______ way of communicating • Can be categorized as either physical or emotional • All occupants of the building should be seen as ______ • A simple way to communicate trustworthiness and happiness • ...
Business Terminology 2023-06-20
Across
- Plan The plan and strategy for successful business operation
- Utilizing funds to gain profit
- A name, term, design, or any other feature that distinguishes a product or service
- A place where goods or services are bought and sold
- A person who purchases goods or services
- A person who starts a new business venture
- Developing new products, ideas, discoveries, etc.
Down
- A good or service offered for sale
- The money made in business
- Developing and launching new ideas or products in the market
- Commerce or trade
- Assistance, support, or activity provided to customers
- Strategies to sell goods or services
- Expanding business through interactions with other people
- The activities of selling goods or services
15 Clues: Commerce or trade • The money made in business • Utilizing funds to gain profit • A good or service offered for sale • Strategies to sell goods or services • A person who purchases goods or services • A person who starts a new business venture • The activities of selling goods or services • Developing new products, ideas, discoveries, etc. • ...
Ecoshield 2026-02-03
Across
- Webpage used to view technician routes
- Set up for customers experiencing exterior rodent activity
- Guarantee that backs our service
- Material installed to help protect homes from pests and improve efficiency
- Unwanted insects that invade homes
- UP When a customer calls to request a retreatment
- A pest that includes mice and rats
- Top priority for customers, technicians, and the environment
- How our technicians are expected to act on every job
Down
- Service designed to prevent pests from returning
- Safe for the environment and responsibly treated
- The kind of customers we aim to create with great service
- Wood-destroying pests that can cause serious structural damage
- A beneficial insect we do not treat for
14 Clues: Guarantee that backs our service • Unwanted insects that invade homes • A pest that includes mice and rats • Webpage used to view technician routes • A beneficial insect we do not treat for • Service designed to prevent pests from returning • Safe for the environment and responsibly treated • UP When a customer calls to request a retreatment • ...
PDS 2022 2022-12-09
11 Clues: Customer • A Set of Rules • Designs Buildings • Checking Your Work • Allows You to Build • Permitting Software • Constructs a Building • Adjusts Property Lines • Critical Area Ordinance • Describes Site's Stormwater Activities • Identifies Potential Sources of Pollution
Customer Service Week 2017 2017-09-26
Across
- Used to make sure a Consultant is paid at the correct rank
- People enrolled under a Consultant
- "_________ Rocks" is the theme for the Convention
- triggered when they earn 3,000TBV
- Another way to earn commissions
- One Time Customer
Down
- Used to make sure a Consultant is paid at the correct rank
- Commissions paid weekly
- Someone who shares or sells the product
- Monthly Commissions
10 Clues: One Time Customer • Monthly Commissions • Commissions paid weekly • Another way to earn commissions • triggered when they earn 3,000TBV • People enrolled under a Consultant • Someone who shares or sells the product • "_________ Rocks" is the theme for the Convention • Used to make sure a Consultant is paid at the correct rank • ...
Digital Marketing 2014-03-20
Across
- campaing can be targeted by this meth
- opposite of push communication
- a series of advertisement messages
- second phase of expected customer behavior
- one of the 4P's
- scheduling
Down
- amount for the campaign
- a service business dedicated to creating, planning and handling advertising for its clients
- buy again
- type of communication which uses mass media
- identifying a market for a brand, product or service
- a document including desires and requirements
12 Clues: buy again • scheduling • one of the 4P's • amount for the campaign • opposite of push communication • a series of advertisement messages • campaing can be targeted by this meth • second phase of expected customer behavior • type of communication which uses mass media • a document including desires and requirements • identifying a market for a brand, product or service • ...
RIO 2019-07-19
Across
- Avoid using ______ statements in the same SQL for update/delete
- Which one is globally accepted as the blueprint for IT to deliver Business Values
- ITIL is owned and managed by
- Who offers service to the customer
- Any operationsl activities should be met within defined
- How many stages or process are there in the ITIL service life cycle
- RiO _____ to be taken by all support associates on a regular basis
Down
- Do Not Ignore any ALERT/_____
- is the process of creating systems of prevention and recovery to deal with potential threats to a company
- Business impact of Error is very high.. Tolerance of Error is______
- Change Implementation should not be done without proper______
- Set of organizational capabilities to provide value to the customer in the form of services is known as
12 Clues: ITIL is owned and managed by • Do Not Ignore any ALERT/_____ • Who offers service to the customer • Any operationsl activities should be met within defined • Change Implementation should not be done without proper______ • Avoid using ______ statements in the same SQL for update/delete • RiO _____ to be taken by all support associates on a regular basis • ...
Txtag 2024-04-09
Across
- North Texas Toll Authority
- LP Showing, No Tag Video
- Radio Signal
- Most cases customers will pay through their--agreement
- Habitual Violator
- 35.00
Down
- HarrisonCounty Toll Authority,
- Transferred, Surrendered, Cancelled
- Remove before iniating refund
- New Owner Unknown
- Escalation Transfer ,
- Apologize for any issue notated by customer , Empathy
- Service Request
- 1.15
- Discount Must be registered in Texas
- Central Texas Regional Mobility Authority
16 Clues: 1.15 • 35.00 • Radio Signal • Service Request • New Owner Unknown • Habitual Violator • Escalation Transfer , • LP Showing, No Tag Video • North Texas Toll Authority • Remove before iniating refund • HarrisonCounty Toll Authority, • Transferred, Surrendered, Cancelled • Central Texas Regional Mobility Authority • Discount Must be registered in Texas • ...
U4 Eat Well 2025-03-26
17 Clues: man • sweet • woman • mix(混合) • Green fruit • meat from cow • meat from pig • three... a day • a kind of fruit • a kind of fruit • meat from sheep • food with fillings(馅) • It has different tastes. • a kind of green vegetable • people who enjoy service(服务) • When you cut it, you will cry. • You choose something ,you make it.
VIP Game 2022-08-29
7 Clues: Snoop's Red Wine • scan to access menu • breakfast item made with egg • a forbidden phrase (three words) • one of the skills for customer service • one of the steps to knowing your customer • one of the fundamental needs of a customer
Hospitality and Customer Service 2024-07-16
Across
- Individualized attention; catering to personal needs.
- Willingness to assist customers and provide prompt service.
- Frequency at which quality service is offered.
Down
- the level of quality followed to provide customer service.
- Inspire trust and confidence.
- Appearance of the facility, employees and equipment.
- Provide dependable and accurate service as promised.
- Employee's performance during interactions with clients.
8 Clues: Inspire trust and confidence. • Frequency at which quality service is offered. • Appearance of the facility, employees and equipment. • Provide dependable and accurate service as promised. • Individualized attention; catering to personal needs. • Employee's performance during interactions with clients. • the level of quality followed to provide customer service. • ...
Marketing I 2025-02-07
10 Clues: human • how much • location • worldwide • in Durham • advertise • item or service • in the United States • the end toward a direction • act or process of selling or purchasing
Design For Delight(D4D): Vocabulary Test 2026-02-23
Across
- An observation method where customers are observed using a product or service in the location they normally use that specific product or service.
- A method used to brainstorm new ideas. This method uses a six-pointed star to answers who, what, where, why, when, and how questions about an idea.
- An individual that benefits from a product or service that a company provides.
- Observational information collected about a customer's actions during the behavior.
- Data based on characteristics.
- A process that repeats until a specific result is achieved.
- A method used to measure results.
- A specific problem a customer encounters that causes frustration, confusion, or even anger.
- A test used to prove that an idea's technology works.
- Lack of difficulty or effort.
- A method used to represent ideas through sketching key moments in sequential order.
Down
- A narrowing method performed by allocating 100 given points between ideas. The idea with the highest number of points allocated to it is the chosen idea.
- Conducting a test on customers using an MVP without the customers' knowledge.
- The process of observing an individual to gather information and insight.
- An individual that guides a group to meet a set objective.
- A group discussion to generate ideas or solve problems.
- The act of thinking or making a decision as a group that removes individual responsibility and/or creativity.
- An explanation made on limited evidence. It is used as a starting point for continued investigation.
- The means of solving a problem
- The ability to understand another person and their feelings.
20 Clues: Lack of difficulty or effort. • Data based on characteristics. • The means of solving a problem • A method used to measure results. • A test used to prove that an idea's technology works. • A group discussion to generate ideas or solve problems. • An individual that guides a group to meet a set objective. • A process that repeats until a specific result is achieved. • ...
The Joint Venture Crossword 2013-06-14
Across
- Being there to help
- Removing someone's doubt or fears
- The dedicated team in store to help companies find the perfect solution
- A priority service that gets you set up, gets you trained and keeps you running
- Time during which your Mac is out of action
- Present a solution to a customer
Down
- An opportunity to meet the business team and work through your business ideas
- The movement of customer's data onto their new device
- Precedence of services treated as VIPs
- Ask the customer to obtain their consent
- 1 Mac, 1 iPhone, 1 iPod, 1 iPad & 2 Apple TVs!!!
- The output of a business in relation to the materials, labour, etc that it employs
- The ratio of the quantity and quality of units
- Teaching people to make the most of their products
- Ask questions to discover more about the customer
15 Clues: Being there to help • Present a solution to a customer • Removing someone's doubt or fears • Precedence of services treated as VIPs • Ask the customer to obtain their consent • Time during which your Mac is out of action • The ratio of the quantity and quality of units • 1 Mac, 1 iPhone, 1 iPod, 1 iPad & 2 Apple TVs!!! • Ask questions to discover more about the customer • ...
Marketing 2016-08-29
Across
- involves having a product where consumers buy it
- involves changing raw materials into usable goods
- obtaining, developing, and improving a product
- the group that is identified for a specific program
- targeting two different types of people
- information management getting info about customers and analyzing it
- strength, weakness, opportunities, and threats
- planning understanding concepts to develop strategies to select an audience
- communication with the consumer market all people who share similar needs and wants
- effort to inform people about a product or service
Down
- process of deciding how to get goods into customers' hands
- lists info like age, gender, income level, etc
- includes all businesses that buy products for their operations
- the exchange of a product for money
- idea that a business should strive to satisfy customers
- the functions of marketing add value to a product
- combines customer info with customer service and marketing communications impact affects the economy and standard of living economic benefits of marketing the good things of marketing
- consists of consumers who purchase goods for personal use
- its percentage of the total sales volume
- intangible items that satisfy your needs and wants
- four basic strategies including the four Ps
- management obtaining, developing, and improving a breaking down the market into smaller groups
- provides customers with goods and services
- having a product available at a certain time
- tangible items that satisfy your needs and wants
- based on costs and what competitors charge for the same product
26 Clues: the exchange of a product for money • targeting two different types of people • its percentage of the total sales volume • provides customers with goods and services • four basic strategies including the four Ps • having a product available at a certain time • lists info like age, gender, income level, etc • obtaining, developing, and improving a product • ...
CSM Fundamentals and BDMs 2024-04-25
Across
- This OS Support Agreement does not include CSM support.
- Applecare+ for Schools for iPad include two, three, or ___ years of coverage.
- AppleCare+ for ___ is the hardware coverage of choice for education customers.
- AppleCare OS Support is commonly referred to as ____. (abbr)
- In 2016, the role changed from Technical Account Manager to ____ Account Manager(AAM).
- AppleCare's Enterprise Products consist of AppleCare for Enterprise and AppleCare OS ______.
- Applecare+ for Schools for Mac include ____ or four years of coverage.
- Target ACOS customers include any enterprise organization with expanding Apple _______.
- The minimum number of purchased covered devices is 200 for this hardware coverage option.
- No service fees are applied when AppleCare+ for Schools is purchased with select current generation iPad ____ cases.
- Customers who purchase an ____ agreement are assigned a dedicated CSM.
- Priority level options in the enterprise portal are high, ____, and low.
- Enterprise customers purchase ACE through the ____.
Down
- Customer ___ Managers are commonly referred to as CSMs.
- CSMs ____ the customer's post-sales experience.
- The first step of the agreement lifecycle is to ____ and educate the customer.
- CSMs are responsible for post- ___ account management services
- Customers accrue 2% Mac and 5% iOS ___ pool credits with ACE.
- BDMs are responsible for AppleCare ___-sales engagement.
- Business ___ Managers drive AppleCare sales.
- Enterprise, _____, and government accounts that have purchased Applecare's enterprise-level support products are managed by CSMs.
- In 2005, the ____ Account Manager (TAM) role at Apple was born.
- Service pool credits do not ____.
- Preferred accounts are managed by ____ CSM services.
- AppleCare for enterprise is commonly known as ___. (abbr)
25 Clues: Service pool credits do not ____. • Business ___ Managers drive AppleCare sales. • CSMs ____ the customer's post-sales experience. • Enterprise customers purchase ACE through the ____. • Preferred accounts are managed by ____ CSM services. • This OS Support Agreement does not include CSM support. • Customer ___ Managers are commonly referred to as CSMs. • ...
University Fun Friday Crossword 2024-01-26
Across
- customer signature on the back of a check.
- $10.00 monthly service charge or $2500.00 minimum balance requirement.
- account that can have service charged waived by meeting certain requirements.
Down
- suggest and engage is the 4th step in the______________.
- what is people helping people find financial solutions for life
- identity theft monitoring and resolution service.
- mobile banking app.
- must be filed for cash transactions over $10,000.
- $6.00 monthly service charge.
9 Clues: mobile banking app. • $6.00 monthly service charge. • customer signature on the back of a check. • identity theft monitoring and resolution service. • must be filed for cash transactions over $10,000. • suggest and engage is the 4th step in the______________. • what is people helping people find financial solutions for life • ...
Xfinity Genius Email Updates 2016-12-28
Across
- / A way to express your feedback monthly
- / The customer most likely to recommend Comcast to family and friends
- / Customers must now confirm they understand the purchase of services, products, and equipment
- / App that views Comcast alerts
- / Adding preferred email to the account
- / the customers’ ability to learn how to do many Xfinity things ono their own
- / This apps launch has been delayed until further notice that lets you view video content
Down
- / Customer will now receive a reminder email when this is going to expire
- / Disrupts our customers services and over the air communications
- / Previously non customers could use this to create emails to use our.com. We no longer provide this service
- / New 2017 prices begin Dec 18
- / the customer that is most likely to leave at any time
- / the app that allows you two swap out up to 2 RNG150 on screen
- / As of Dec 31st these customers can no longer use their old .net and must migrate to comcast.net
- / The customer most likely to take a promotion with another company if offered
15 Clues: / New 2017 prices begin Dec 18 • / App that views Comcast alerts • / Adding preferred email to the account • / A way to express your feedback monthly • / the customer that is most likely to leave at any time • / the app that allows you two swap out up to 2 RNG150 on screen • / Disrupts our customers services and over the air communications • ...
NWNC Managed Services 2022-07-16
Across
- our back office counterparts
- successful MIM result
- takes ownership
- Former Nortel leader
- the bane of a CEM
- necessary for a great relationship
- 15 minute call
- makes the dream work
- what great leadership should be
- something to strive for
- together
- like most of us post Covid
- so what do you think?
- Service Desk Commander
- MS motto (2 words)
- Cisco king
- major SLA component
- Apps expert
Down
- a well oiled machine
- last word in Telecom
- empathy
- KnowBeFour
- top of the Legacy Carousel gang
- dialog. chat. Text.
- ugly Covid test result
- in a world where you can be anything,be knowledge-base super helpful information (2words)
- our fearless leader
- joined in
- teamwork
- valuable quality
- service only one
- effective and efficient
- the service we provide
- first lady of managed services
- NWN and Carousel
- could be personal or financial
- the Exeter NOC
37 Clues: empathy • teamwork • together • joined in • KnowBeFour • Cisco king • Apps expert • 15 minute call • the Exeter NOC • takes ownership • valuable quality • service only one • NWN and Carousel • the bane of a CEM • MS motto (2 words) • dialog. chat. Text. • our fearless leader • major SLA component • a well oiled machine • last word in Telecom • Former Nortel leader • makes the dream work • successful MIM result • ...
NWNC Managed Services 2022-07-16
Across
- a well oiled machine
- dialog. chat. Text.
- makes the dream work
- so what do you think?
- major SLA component
- Apps expert
- takes ownership
- in a world where you can be anything,be knowledge-base super helpful information (2words)
- top of the Legacy Carousel gang
- Service Desk Commander
- teamwork
- ugly Covid test result
- our back office counterparts
- Cisco king
- last word in Telecom
- service only one
- the service we provide
Down
- like most of us post Covid
- NWN and Carousel
- together
- what great leadership should be
- something to strive for
- MS motto (2 words)
- valuable quality
- our fearless leader
- 15 minute call
- empathy
- effective and efficient
- the Exeter NOC
- first lady of managed services
- KnowBe4
- successful MIM result
- Former Nortel leader
- joined in
- the bane of a CEM
- Queen of the NOC
- necessary for a great relationship
37 Clues: empathy • KnowBe4 • together • teamwork • joined in • Cisco king • Apps expert • 15 minute call • the Exeter NOC • takes ownership • NWN and Carousel • valuable quality • service only one • Queen of the NOC • the bane of a CEM • MS motto (2 words) • dialog. chat. Text. • major SLA component • our fearless leader • a well oiled machine • makes the dream work • Former Nortel leader • last word in Telecom • ...
NWNC Managed Services 2022-07-16
Across
- super helpful information (2words)
- Queen of the NOC
- necessary for a great relationship
- last word in Telecom
- the bane of a CEM
- KnowBe4
- something to strive for
- Apps expert
- effective and efficient
- teamwork
- makes the dream work
- Former Nortel leader
- our back office counterparts
- so what do you think?
- Service Desk Commander
- valuable quality
- a well oiled machine
- in a world where you can be anything,be ..
- great leadership
- like most of us post Covid
Down
- takes ownership
- the service we provide (2 words)
- successful MIM result (2 words)
- dialog. chat. Text.
- MS motto (2 words)
- joined in
- our fearless leader
- the Exeter NOC
- together
- first lady of managed services
- top of the Legacy Carousel gang
- Cisco king
- service only one
- major SLA component
- 15 minute call
- ugly Covid test result
- NWN and Carousel
37 Clues: KnowBe4 • teamwork • together • joined in • Cisco king • Apps expert • the Exeter NOC • 15 minute call • takes ownership • Queen of the NOC • service only one • valuable quality • NWN and Carousel • great leadership • the bane of a CEM • MS motto (2 words) • dialog. chat. Text. • our fearless leader • major SLA component • last word in Telecom • makes the dream work • Former Nortel leader • a well oiled machine • ...
5.02 Vocab 2013-03-22
Across
- A deferred purchase agreement in which the store sets aside the customer’s merchandise until the customer has fully paid for it.
- A method of closing the sale that encourages a customer to make a decision between two items.
- Physical characteristics of an item.
- Customer reasons for buying based on logical thinking and decision-making.
- An exchange transaction in which the replacement merchandise sells for more or less than the returned merchandise.
- Customers who know exactly what they want and why, and who prefer to make their purchase quickly.
- The method of closing that is used when a product is in short supply or when the price will be going up in the near future.
- A “cash-on-delivery” sale in which payment is made to the delivery person when the merchandise is delivered.
- A book, card, or electronic file in which customers’ names, addresses, phone numbers, sizes, important occasions, color preferences, and previous purchases are recorded.
- A technique of handling objections in which the customer is questioned in an attempt to learn more about the objection(s) raised.
- Satisfactions customers derive from product features.
- Suggesting a substitute item that is higher priced, of better quality, or more economical for the customer than the item originally requested.
- A customer’s reasons for buying goods and services.
- Honest reasons a customer hesitates to buy.
- A technique of handling objections that provides proof and accurate information in answer to objections.
- Customer reasons for buying based on feelings.
- The method of closing the sale that explains services that overcome obstacles or problems.
- The salesperson’s initial attempt(s) to close the sale.
- A certificate that entitles the customer to buy an out-of-stock advertised special at a later time at the same advertised price.
- The initial face-to-face meeting with the customer.
Down
- Reasons customers choose to shop at one store instead of another.
- A method of closing the sale in which the salesperson simply asks for the sale.
- A method of increasing sales by encouraging the customer to add items to the original purchase.
- A transaction in which previously purchased merchandise is returned and replaced by other merchandise.
- A technique of handling an objection by showing one or more features of a good or service.
- A technique of handling objections in which the salesperson acknowledges objections as valid, but offsets them with other features and benefits.
- An exchange transaction in which the replacement merchandise is the same price as the returned merchandise.
- Getting a commitment from the customer to buy the merchandise.
- Partial return of the retail price for merchandise the customer has kept.
- Customers who need an item but want more information before making a purchase.
- selling The process of salespeople doing everything possible to strengthen relationships with customers.
- A type of suggestion selling in which the salesperson offers more than one (multiples) of the same or similar item.
- The process of recording a sale and presenting the customer with proof of payment.
- Merchandise data collected electronically when consumer purchase transactions are recorded.
- Customers who are killing time or simply browsing.
- Contact with the customer after the sale has been made.
- Additional items that can be obtained as a result of purchasing an item.
- The feature of computerized POS systems that automatically adjusts prices to the correct amount when bar codes are scanned at the checkout.
- Additional related merchandise items that create complete outfits.
- A technique of handling objections that uses a previous customer or another neutral person who can give a testimonial about the product.
- Merchandise returned for a refund or credit on account.
- A technique of handling objections in which the objection comes back to the customer as a selling point.
42 Clues: Physical characteristics of an item. • Honest reasons a customer hesitates to buy. • Customer reasons for buying based on feelings. • Customers who are killing time or simply browsing. • A customer’s reasons for buying goods and services. • The initial face-to-face meeting with the customer. • Satisfactions customers derive from product features. • ...
Gastronomy Vocabulary 2025-08-18
Across
- Paper that shows the price in a restaurant.
- The room where food is prepared.
- A small place to eat and drink.
- A man who serves food in a restaurant.
- The first meal of the day.
- To book a table before eating.
- The meal in the middle of the day.
- A person who buys food.
- A list of food in a restaurant.
Down
- The meal in the evening.
- A place where people pay to eat.
- A professional cook.
- Food service for parties or events.
- The attention in a restaurant.
- To ask for food or drink.
15 Clues: A professional cook. • A person who buys food. • The meal in the evening. • To ask for food or drink. • The first meal of the day. • The attention in a restaurant. • To book a table before eating. • A small place to eat and drink. • A list of food in a restaurant. • A place where people pay to eat. • The room where food is prepared. • The meal in the middle of the day. • ...
Roles and duties in electromechanics 2025-09-17
Across
- The _____ tests circuits and components
- this person sets up test equipment
- The IT specialist ________ hardware and software issues
- The field service technician ____ technical problems on site
- The electrical engineer _____ installations and repairs
- The IT support specialist ______ backups and security
- This person assits user with technical issues
- This person provides customer training and support
- The electronics tester ____ ___ ____ defects
Down
- This person tests equipment to ensure proper function
- This person installs and configures computer systems
- This person develops electronic systems
- The field service technician ____ to clients to repair equipment
- This persons installs and repairs electronic devices
- The electrical engineer _____ systems meet regulations
- The electronics tester ______ diagnostic tests on circuits
- The quality control inspector _____ __ ____ finished products
- The technician _______ faulty parts
18 Clues: this person sets up test equipment • The technician _______ faulty parts • This person develops electronic systems • The _____ tests circuits and components • This person assits user with technical issues • The electronics tester ____ ___ ____ defects • This person provides customer training and support • This person installs and configures computer systems • ...
Aviation Passenger Terminal (Unit 3 - CHANGI AIPPORT) 2021-05-19
Across
- brings passengers to downtown hotels at a small rate
- a Pay Per Use Lounge at Terminal 4
- this service helps passengers move their baggage
- For passengers who are unwell or require medical assistance
- an entertainment facility at public area
- Rated Changi Airport as World's Best Airport
- the topmost level in Forest Valley
- open-top bus tour
- can be rented at airport at $15 per hour
Down
- under fashion & accessories shopping
- provides cross border services between Sg and JB
- free WiFi service in both public and transit areas
- a privately run luxury terminal
- complimentary loan for passengers
- these enquiries are handled at the information and customer service counter
- number of main passenger terminals
- built strategically to improve competitiveness of Changi Airport
- car rental company
- the world's largest indoor waterfall
- a zone for both children & adult in transit area
- minimum number of hours needed for registration of Tours before commencement
- a dining bar at airport
- Duty free shopping for cosmetics & perfumes
23 Clues: open-top bus tour • car rental company • a dining bar at airport • a privately run luxury terminal • complimentary loan for passengers • a Pay Per Use Lounge at Terminal 4 • number of main passenger terminals • the topmost level in Forest Valley • under fashion & accessories shopping • the world's largest indoor waterfall • an entertainment facility at public area • ...
Ch. 2 Vocab Review 2020-11-04
Across
- things that you must have in order to survive
- Resource where people make the good or provide the service
- Resource that provides the things to produce a good or service
- examples include automatic car wash
- The types of factors of production
- Resources that strive to meet a society's changing wants and needs
- amount of steps in the decision making process
- Capital resource is NOT this
- Example of a nonrenewable natural resource
- The lack of resources or a shortage
Down
- any commercial activity that seeks profit
- The process of recognizing a business opportunity
- Example of a renewable natural resource
- a type of want that are widely shared by many people
- items that people can use to make or obtain what they need or want
- An individual who undertakes an ownership of a business
- the contest between businesses to win customer
- things that you do not have to have to survive
- ________ of production
- Resource that comes from Nature
- examples include groceries, cell phones, and clothing
21 Clues: ________ of production • Capital resource is NOT this • Resource that comes from Nature • The types of factors of production • examples include automatic car wash • The lack of resources or a shortage • Example of a renewable natural resource • any commercial activity that seeks profit • Example of a nonrenewable natural resource • ...
Contact Center 2014-10-02
Across
- New license kiosk name
- User Acceptance Testing
- Edvard is a fan of this tool that allows for a note-taking area (acronym)
- Collaboration of services that is “open” on behalf of a customer and “closed” when resolved on New System
- New address will make Excise and Assessors smile
- Replacing ALARS with this and innovations
- New equipment, process and system is all this for our Users
- Customers will have option to create this with a user’s name and password - to view their record, and even update their address
- View Customer Record – information easier to access with this degree view - Everyone will be happy
- Your colleagues identified process DETAILS @ these 2014 meetings
- Method or technology expected to surpass present day techniques
- Say so long to hopping these – there are way too many to count!
- Contact Center is this!
- Able to capture this customer number on the New System
Down
- New field on the New System
- Contact Center will be achieving maximum productivity with minimum interruption, woohoo!
- You put this person first all the time!
- Miss Bev loves this payment feature in the New System
- Acronym for the Modernization Program
- Picture displayed on a computer screen in order to help the user navigate a the system
- Letting the customer perform transaction on their own
- In New System, there will be only one of this; that will help find a customer easier and faster
- There is no “I” in Contact Center
- Official keeper of RMV records
- Place where work will go in the new system to wait
- Not in-line
- Your colleagues identified process REQUIREMENTS @ these 2013 meetings
- We are here and at your…
- Operating system; you may also open these on a nice day
- Hand held devise to navigate through the New System
30 Clues: Not in-line • New license kiosk name • User Acceptance Testing • Contact Center is this! • We are here and at your… • New field on the New System • Official keeper of RMV records • There is no “I” in Contact Center • Acronym for the Modernization Program • You put this person first all the time! • Replacing ALARS with this and innovations • ...
iOS Review 2024-10-07
Across
- What you should ask your customer to do before restoring/updating/sending out a device
- Here to Help Skill applicable to every call (I’d be more than glad to help you.)
- What you set up when you determine that customer is dealing with hardware issue
- With 22, specialty chat team that provides support for repair-related issues and questions
- Manifestation of an issue, what the customer observes
- Internal and external components of a device
- D in CND
- Primary means of customer verification
- Number of device replacements per year under AC+ with Theft and Loss
- Section where you classify and take notes in Core
- Diagnostic that provides an holistic view of the device’s hardware components and software version
- Symbol used to indicate that a website is secure in Safari or a Wi-Fi network is password protected
- Social engineering tactic referring to fraudulent attempts to gain personal information, usually by email
- With 5, specialty chat team that provides support for repair-related issues and questions
- Primary tool to share screens
- Where to find previously opened articles in Article Viewer
Down
- Color of the bubble when using iMessage
- Type of behaviour that manifests as a refusal to accept a resolution and calling in multiple times for a different result
- Service option to provide the customer when they prefer going to the store
- iCloud _____, feature of iCloud that allows you to store files and folders
- Type of issue involving damage to a customer or their property
- Primary tool as an Apple Support Advisor
- Lock that asks for Apple Account and Password of the Apple Account that was previously signed in to the device (iPhone locked to owner)
- Minutes to be considered a time-consuming step
- Device or number that can receive verification codes.
- Area in ICST that is available even without verification
- What you would use to a Backup/Restore/Migrate/Update a device that is connected to a Mac
27 Clues: D in CND • Primary tool to share screens • Primary means of customer verification • Color of the bubble when using iMessage • Primary tool as an Apple Support Advisor • Internal and external components of a device • Minutes to be considered a time-consuming step • Section where you classify and take notes in Core • Manifestation of an issue, what the customer observes • ...
Invest in Your Customers 2025-10-29
Across
- What is the percentage of the Bonus the customer receives for depositing their cash back off their credit card in their MyRewards Savings?
- How much is the minimum deposit to open a Small Business Options PMMA?
- If the customer has a $300 daily balance OR at least one monthly electronic deposit, including Online Banking transfers, of $25 or more- What can they avoid? (Hint they would get charged $5)
- The Small Business Options PMMA charges 20 cents per deposited item after how many per month?
- What product am I? Minimum deposit to open is $1000, $12 monthly service charge, free statements of any kind, need $5000 average daily balance to avoid fee.
- How often is interest compounded for a CD?
- IRA stands for ______________
- What is the max amount of reward dollars someone can earn from their MyRewards Savings annual deposit Bonus?
Down
- To qualify for trust- how much must the customer have in combined balances or have in their retirement savings?
- How many transfers can someone transfer out of the MyRewards Savings before they get charged?
- CD stands for _________________
- A customer is looking to invest their money for 5 years or longer. What is the best recommendation for this need?
- How long is the grace period for CDs?
- What product am I? Made for businesses and in order to obtain daily interest earned, the customer must maintain a minimum collected balance of $100 in the account each day.
- The penalty for an 11 month CD being redeemed early is equal to how much interest?
- What third-party broker-dealer does Commerce partner with for our Brokerage clients?
- What is the Minimum deposit for the 2-year fixed IRA?
- Where do you submit Trust and Private banking referrals?
- Are IRA's FDIC insured?
- How many months does the customer need to make a deposit into their MyRewards Savings receive the Annual Bonus?
20 Clues: Are IRA's FDIC insured? • IRA stands for ______________ • CD stands for _________________ • How long is the grace period for CDs? • How often is interest compounded for a CD? • What is the Minimum deposit for the 2-year fixed IRA? • Where do you submit Trust and Private banking referrals? • How much is the minimum deposit to open a Small Business Options PMMA? • ...
Kellan 1.3 keywords 2025-10-06
Across
- owners share of the business
- someone who provides goods or materials
- other businesses selling similar products
- things a business owns
- money left after all expenses are paid
- the person buying the product or service
- money a business earns from sales
Down
- anyone affected by the business
- someone who provides goods or materials
- how much of a product is available
- the costs of running a business
- the group a business aims to sell to
- the item or service a business sales
- what a business owns
- how much consumers want a product
- a financial plan for income and spending
16 Clues: what a business owns • things a business owns • owners share of the business • anyone affected by the business • the costs of running a business • how much consumers want a product • money a business earns from sales • how much of a product is available • the group a business aims to sell to • the item or service a business sales • money left after all expenses are paid • ...
aaaa 2022-04-26
Across
- Facts and figures
- A prediction of future sales over a specific period of time
- A career involving performing activities that increase customer satisfaction and create goodwill
- A marketing function needed to communicate information about goods, services, images, and/or ideas to achieve a desired outcome
- The act of forecasting the future based on observation and/or experience.
- Customer benefit-Customer cost
- Exclusive control over a service or Market
- determining and adjusting of prices to maximize return and meet customers' perceptions of value
Down
- Any paid form of non-personal presentation
- Promise of repair or replacement
- An organization's portion of the total industry sales in a specific market
- After-tax income
12 Clues: After-tax income • Facts and figures • Customer benefit-Customer cost • Promise of repair or replacement • Any paid form of non-personal presentation • Exclusive control over a service or Market • A prediction of future sales over a specific period of time • The act of forecasting the future based on observation and/or experience. • ...
NWNC Managed Services 2022-07-16
Across
- the Exeter NOC
- the bane of a CEM
- major SLA component
- Queen of the NOC
- teamwork
- like most of us post Covid
- together
- necessary for a great relationship
- our fearless leader
- effective and efficient
- MS motto (2 words)
- Cisco king
- in a world where you can be anything,be knowledge-base super helpful information (2words)
- something to strive for
- joined in
- takes ownership
- the service we provide
- so what do you think?
Down
- makes the dream work
- successful MIM result
- first lady of managed services
- ugly Covid test result
- Former Nortel leader
- valuable quality
- 15 minute call
- could be personal or financial
- what great leadership should be
- a well oiled machine
- NWN and Carousel
- last word in Telecom
- empathy
- KnowBeFour
- service only one
- Apps expert
- dialog. chat. Text.
- Service Desk Commander
- our back office counterparts
- top of the Legacy Carousel gang
38 Clues: empathy • teamwork • together • joined in • KnowBeFour • Cisco king • Apps expert • the Exeter NOC • 15 minute call • takes ownership • Queen of the NOC • valuable quality • NWN and Carousel • service only one • the bane of a CEM • MS motto (2 words) • major SLA component • our fearless leader • dialog. chat. Text. • makes the dream work • Former Nortel leader • a well oiled machine • last word in Telecom • ...
Alexa Emergency Assist and Care+ Crossword 2025-12-16
Across
- If the customer asks how to update their emergency address, where can you find the script to read to them?
- When the customer or Specialist hears an emergency, like glass breaking, what word will they add to the dispatch script?
- Who can you send the call to if the customer doesn't know their address and is requesting dispatch?
- What type of service is Alexa Emergency Assist and Care+?
- Other than for Ring alarm dispatches, Specialists will not offer this during the dispatch call.
Down
- What is the name of the alarm received when the customer puts their Alexa in away mode and an activation is received?
- True or False? You will have to two-way toggle on these accounts.
- What should you offer authorities if they decline dispatch?
- What icon is used if the location doesn't match the site address?
- True or False? There can be more than one customer listed on an account.
- Where will Specialists view the GPS information for this skillset?
- Is this an alarm?
12 Clues: Is this an alarm? • What type of service is Alexa Emergency Assist and Care+? • What should you offer authorities if they decline dispatch? • True or False? You will have to two-way toggle on these accounts. • What icon is used if the location doesn't match the site address? • Where will Specialists view the GPS information for this skillset? • ...
THE FOUR Ps AND THE FOUR Cs 2014-10-09
Across
- Sales promotion, advertising, sales forcé, public relations, direct marketing.
- A company should find a solution to a customer 'problem' by offering the correct product or service, or combination of them, to satisfy particular customer needs.
Down
- A two-way process in which customers obtin information about a product or a service through advertising and a company receives feedback from customers which can then be used to improve its products and services.
- Product variety, returns, quality, design, features, brand name, packaging, sizes, services, warranties.
- The Price paid by the customer for the product.
- List Price, Discounts, Allowances, payment period, credit terms.
- Channels, coverage, assorments, locations, inventorym transport.
- Companies should distribute and make available products and services in the ways that are most convenient for each type of customer.
8 Clues: The Price paid by the customer for the product. • List Price, Discounts, Allowances, payment period, credit terms. • Channels, coverage, assorments, locations, inventorym transport. • Sales promotion, advertising, sales forcé, public relations, direct marketing. • ...
The Customer Service puzzle 2014-02-12
9 Clues: Act quickly • Facial expression • Guidance or direction • Work produced by a group • This can be given and received • To give attention with the ear • Someone who interacts with others • Having knowledge - learned or cultured • In ethics this is regarded as truthful and honest action
Bespin Crossword 2024-12-13
Across
- This team that ensures project deliverables meet client expectations
- Which customer saved their AWS cost the most (est $1.2M) with the AutoSP program in 2024?
- Consecutive years of Gartner Magic Quadrant Recognition
- ___ is the workforce management we are using for payroll, Time off requests and Review Cycles
- Software used for resource management for clocking in Project hours
- Using BigQuery and Google Cloud Platform, Bespin Global reduced cloud spending costs by over 60%, and developed a unified data analytics platform in Google Cloud to generate additional insights and revenue opportunities for which client
- Bespin Global has experience across every facet of cloud-based business imaginable, with a staggering list of locations in ______different countries
- This PS service helps clients migrate their infrastructure to the cloud
- Teaming up with ____is an example of Bespineers' opportunity to give back to their community
Down
- Company-wide weekly meeting sessions for knowledge sharing
- What is the ticketing software we use for customer support tickets
- ____ is a interactive artificial intelligence (AI) platform for the chatbot pilot service
- Who holds the most certificates (8) in BGUS as of Dec 2024?
- The city where the company headquarters is located
- Annual company meeting destination this year
- The AWS ____exam is valuable because it provides a foundational understanding of AWS cloud services and terminology
- Our one and only cloud management platform that can optimize cloud resource recommendation and cost optimization.
- _____ has a dancing water fountain synchronized to music
- One of the guiding principles that define Bespin’s core team
- Which Bespin customer has brought in the most revenue for the company in 2024?
20 Clues: Annual company meeting destination this year • The city where the company headquarters is located • Consecutive years of Gartner Magic Quadrant Recognition • _____ has a dancing water fountain synchronized to music • Company-wide weekly meeting sessions for knowledge sharing • Who holds the most certificates (8) in BGUS as of Dec 2024? • ...
Marketing 2 EOCA Review 2023-05-01
Across
- lists potential customer objections and possible responses to them
- an employee’s disregard for or breaking company policies such as leaving work early, taking excessive breaks, or other behaviors counterproductive for producing the expected quality and quantity of work.
- stage in the buying process where a salesperson should reinforce a customer's decision
- advantages or satisfaction received from a product
- advertising that claims that the product is the best of its kind
- obtaining a positive agreement to buy
- type of closing method where the salesperson has the customer choose between two items
- customer objection based on not needing the product
- getting a product or brand to appear in movies, video games, etc.
- a situation when different parties such as employee and company have incompatible concerns or aims. An example: an employee having two jobs in the same sector and having confidential or proprietary information for either company.
- method of handling customer objections that involves asking a question to get more information
- customer objection based on not wanting to buy from a specific brand
- prospecting method that involves obtaining contacts from current and future customers
- being open, truthful, and straightforward
- approach where a salesperson welcomes a customer to the store
- the picture or graphic in an advertisement
- a first attempt to close the sale
- the maximum number of items a salesperson should show to a customer at one time
- type of closing method that should be used infrequently due to being seen as a pressure tactic
- promotional mix element that involves sending marketing messages directly to the customer
- advertisement medium that includes bus, billboards, car, etc.
- type of closing method used when customer buying signals are strong
- promotional mix element that involves paid, impersonal messages to remind, persuade, and inform
- fact based reason for making a purchase
- selling over the phone
- a list of industry contacts to be used in searching for new customers
- handling the effects of negative publicity
- making a purchase based on feelings
- paying money toward an event or cause in exchange for your brand being featured at the event
- customer objection based on wanting to purchase the product later
- someone who is affected by the decision you make
Down
- a set of conduct standards that guide business decisions based on core values and vision
- matching a product's features with how it can help the customer
- advertisement medium that includes television and radio
- the process of looking for customers and preparing for a sale
- advertising for a new and innovative product
- promotional mix element that involves promoting a positive company image
- method of handling customer objections that involves pointing out a better feature that offsets the customer's concern
- the act of adhering to a wish, command, standards, or the law
- part of an advertisement that provides details
- an adverse / hostile workplace action against a person because one or more of the protected characteristics.
- any form of direct contact between a salesperson and a customer
- part of an advertisement meant to grab the reader's attention
- part of an advertisement that shows which brand made the ad
- people, planet, and profit
- promotional mix element that involves sales people communicating with customers directly and suggesting products
- promotional mix element that includes discounts, coupons, sweepstakes, etc.
- what AIDA stands for
- advertisement medium that includes social media, internet, YouTube, etc.
- method of handling customer objections that involves showing the customer that the product works
- customer objection based on the product's cost
- language that most people can understand
- approach where a salesperson asks a customer if they can help them
- using technology in ways unrelated to your job or its intended use
- method of handling customer objections that involves turning the customer's objection into a positive product feature
- techniques used to nurture customer relationships
- advertisement medium that includes magazines, flyers, newspapers, etc.
- advertising that promotes an idea or social cause
- making something less severe, painful, or problematic
- calling at random or going door to door to obtain new customers
- approach where a salesperson talks to the customer about a product
- type of closing method where services or gifts with purchase are offered
- customers trust public relations _______ than advertising
- a potential new customer or lead
- advertising that compares the product of one brand to another
65 Clues: what AIDA stands for • selling over the phone • people, planet, and profit • a potential new customer or lead • a first attempt to close the sale • making a purchase based on feelings • obtaining a positive agreement to buy • fact based reason for making a purchase • language that most people can understand • being open, truthful, and straightforward • ...
Strategic Management 2023-05-30
Across
- a matrix determining the place of an enterprise in a particular segment and in comparison with other companies
- 5 forces of
- a series of activities that a firm performs in order to deliver a valuable product to customer
- a person that provides a product or service to another entity
- an analysis which helps businesses explore various external factors affecting their businesses
- comprehensive plan used to accomplish the goal
- unit with high market share in a slow-growing industry
- unit with low market share in a mature, slow-growing industry
- an entity which acts in the same industry or offers a similar product
- operations of a company to achieve its aims
- unit with a high market share in a fast-growing industry
Down
- long term goals
- a person who purchases your product or service
- a planning model used to analyse the products according to their growth and relative market share
- a place where buyers and sellers meet
- a party with an interest in an enterprise
- unit with a low market share in a fast-growing industry
- administration of organization
- a framework used to evaluate a company's competitive position
- a finished good
- a mechanism used for generating future income
21 Clues: 5 forces of • long term goals • a finished good • administration of organization • a place where buyers and sellers meet • a party with an interest in an enterprise • operations of a company to achieve its aims • a mechanism used for generating future income • a person who purchases your product or service • comprehensive plan used to accomplish the goal • ...
Job roles in hospitality 2020-08-25
Across
- in charge of the overall operations for the kitchen area of a restaurant
- oversees daily routine of restaurants hotel kitchens
- person who makes coffee in a cafe
- Picks up food product for orders placed by the service staff and delivers the meal to our guests.
- structure an event in coordination of the customer.
Down
- responsible for backing up bartenders
- changes be linen and makes beds.
- greets guests upon their arrival and provides customer service by parking and retrieving their vehicle.
- Serves visitors by greeting, welcoming, and directing them appropriately.
9 Clues: changes be linen and makes beds. • person who makes coffee in a cafe • responsible for backing up bartenders • structure an event in coordination of the customer. • oversees daily routine of restaurants hotel kitchens • in charge of the overall operations for the kitchen area of a restaurant • Serves visitors by greeting, welcoming, and directing them appropriately. • ...
Chapter 11 Vocabulary 2025-09-30
Across
- something that cannot be touched
- indicator of a product's excellence
- services that cannot be stored for later
- number of product lines a company offers
- the recievers response to the sender
- the store exterior that reflects the store image
- collection of related products, sold under one brand name
- number of product items within a product line
- outlines the goals primary message, budget, and target market for ad campaigns
- combination of the elements used in a promotional campaign
- Proces of communicating with potential customers in an effort to influence buying
- agreement made by a seller or manufactuer
- Attention, Interest, Desire, Action
- process of turning the idea for a message into symbols
Down
- service cannot be separated from person who performs it
- each service is almost always unique
- complete range of products and services a company offers
- facts about a good or service
- The internal, strategic, and interactive process of identifying a customer
- protects products until customers are ready to use
20 Clues: facts about a good or service • something that cannot be touched • indicator of a product's excellence • Attention, Interest, Desire, Action • each service is almost always unique • the recievers response to the sender • services that cannot be stored for later • number of product lines a company offers • agreement made by a seller or manufactuer • ...
CROSSWORD 2015-02-05
Across
- IBAIB
- Inbound files physically
- Remit Level 4
- RC1 User Type - Has access to Data Parameters
- Credit after invoicing
- Data Entry Mechanism
Down
- Move Customer Inventory Object
- Portal super-layer to IRM Web apps
- Staged Partial
- Order Type 1
- JIRA issue type for enhancement
- Third component in Location ID
- Shredding Service Type
- One of the Contract Type
- CSM
15 Clues: CSM • IBAIB • Order Type 1 • Remit Level 4 • Staged Partial • Data Entry Mechanism • Shredding Service Type • Credit after invoicing • Inbound files physically • One of the Contract Type • Move Customer Inventory Object • Third component in Location ID • JIRA issue type for enhancement • Portal super-layer to IRM Web apps • RC1 User Type - Has access to Data Parameters
Marketing Crossword Puzzle- Chris Pavlides 2016-08-27
Across
- amount of money expected or required for a good/service in exchange
- attributes of goods or services that make them capable of satisfying consumers wants and needs
- The group that is identified for a specific marketing program
- type of utility.Involves changing raw materials into usable goods or putting parts together to make them more useful.
- effort to inform, persuade, or remind current and potential customers about a business’s products or services. Also used for public image
- the process of deciding how to get goods into a customer’s hands
- type of utility. The exchange of a product for money is this.
- Market that includes all businesses that buy products for use in their operations
- type of utility. Having a product or service available at a certain time of year or a convenient time of day.
- type of utility. involves communication with the customer. Can be done by explaining benefits of products
- type of relationship management. Aspect of marketing that combines customer service and marketing communications
- tangible items that have monetary value and satisfy your needs
- provides customers with the goods and services they want. Includes selling in the retail market to you, customer, and selling in the business to business market to wholesalers, retailers or manufacturers.
Down
- company’s percentage of the total sales volume generated by all companies that compete in a given market.
- decisions that dictate how much to charge for goods and services in order to make a profit.
- includes four basic marketing strategies: product, place, price, and promotion
- article or substance that is manufactured or refined for sale
- lists things about the target market like age, gender, income level, marital status, ethnic background, geographic residence, attitudes, lifestyle, and behavior
- Stands for strengths, weaknesses, opportunities, and threats.
- All people who share similar needs and wants and who have the ability to purchase a given product.
- affects the economy and standard of living in countries around the world, provides the means for competition to take place.
- involves understanding the concepts and strategies used to develop and target specific marketing strategies to select an audience.
- type of utility. Involves having a product where customers can buy it
- New and improved products, lower prices, and economic utility
- Intangible items that have monetary value and satisfy your needs and wants.
- Market that consists of customers who purchase goods and services for personal use
- type of concept idea that a business should strive to satisfy customers’ needs and wants while generating a profit for the business.
27 Clues: article or substance that is manufactured or refined for sale • Stands for strengths, weaknesses, opportunities, and threats. • The group that is identified for a specific marketing program • New and improved products, lower prices, and economic utility • type of utility. The exchange of a product for money is this. • ...
ALINTA ENERGY CROSSWORD 2023-09-28
Across
- Tariff charge for electricity where the same rate applies
- Product recently created to help customers offset energy related emissions
- Electricity distributor in south-eastern QLD
- 10-digit code to identify gas meters
- The process of reconnecting an electricity service
- A consumption read generated using historical data and average usage in the area
- Energy derived from the suns rays
- TOU
- A form of energy resulting from the existence of charged particles
- Owner of the powerlines, poles and pipes that supply gas and electricity
- Financially Responsible Market Participant
- 8-digit number with all accounts for a person connected through
- Benefit of the SportsPack
Down
- Third-party collection agency
- The highest cost a customer pays for electricity
- Regular deductions from a Centrelink payment, a service provided by DHS
- PPD
- Gas distributor in NSW
- Utility usually used for cooking and heating
- Electrical Work Request
- The use of any devices or equipment to help with a medical condition
- A dedicated circuit usually used for hot water or swimming pool pumps
- An account not associated with a customer
- Financially Responsible Organisation
- Pricing structure of gas and electricity
- A regular payment instalment spread over 12 months
- 11-digit code to identify electricity meters
27 Clues: PPD • TOU • Gas distributor in NSW • Electrical Work Request • Benefit of the SportsPack • Third-party collection agency • Energy derived from the suns rays • 10-digit code to identify gas meters • Financially Responsible Organisation • Pricing structure of gas and electricity • An account not associated with a customer • Financially Responsible Market Participant • ...
CROSSWORD SALES & DIFFUSION 2024-08-23
Across
- Commerce between Manufacturer or Wholesaler and Government.
- Commerce between Retailers and Individual consumers.
- Sales between companies offering their products or services to other companies.
- Focuses on quick, short-term deals, often at a discounted price.
- Storage facilities used in the supply chain.
- Online selling; expected to grow at 18.2% annually between 2024 and 2030.
- Using brand channels and social media to increase sales.
- A customer-centric approach, understanding and meeting specific customer needs.
- Involves close cooperation with a partner to provide the best solutions to customers.
- Sales Sales generated when satisfied customers recommend your product or service to others.
- Selling directly to customers without the use of intermediaries.
Down
- This method focuses on unique, non-repeatable sales, not sustainable long-term.
- Centers involved in delivering products within a supply chain.
- Involves selling through third-party intermediaries like distributors or retailers.
- Trade supply chain exchanges between businesses, consumers, and governments.
- Companies that supply products or services within the supply chain.
- Sales representatives who travel to meet with prospects in their environments.
- Chain Network of businesses involved in the production and delivery of a product or service.
- Sales efforts conducted from within a company's office or remotely.
- Commerce between Manufacturer, Wholesaler, and Retailer.
20 Clues: Storage facilities used in the supply chain. • Commerce between Retailers and Individual consumers. • Using brand channels and social media to increase sales. • Commerce between Manufacturer, Wholesaler, and Retailer. • Commerce between Manufacturer or Wholesaler and Government. • Centers involved in delivering products within a supply chain. • ...
2024 Customer Service Week - Complete by Friday and send to Michelle 2024-10-03
Across
- Name of team member who has worked at SMS longest
- Branch 50 is located in Mount _______
- Stacy's favorite food item
- - type of dog that Jessie has
- Keys to success
- Insurance website with the most password reset issues.
- Name of Duane's pet cockatoo
- Town where Deb lives
- Fill in the blank Sparrow Business ____ Center
- Name of the drop ship company
- Sparrow program to check your timecard
- Number of pets Beth has
- Fill in the blank continuous ______ airway pressure
- TIMS application for new referrals
Down
- City of the last branch opened
- What you receive when you do excellent customer service.
- Who do we put as our #1 priority?
- Branch 20 is located in ______ Johns
- Month SMS opened for business
- First name of Director
- City of the first branch for SMS
- Name of Scott Reich's lawn care service
- Name of Tanya's dog
- Who is the administrative assistant?
- State where Computers Unlimited is located.
- What does the D in DME stand for.
- TIMS Application to review customer balances
- The month that Margo was born.
- Top product line for rental
- Branch located in the city with the "Free Fair"
- Name of Kathy's pet cat
- Name of software for SMS
32 Clues: Keys to success • Name of Tanya's dog • Town where Deb lives • First name of Director • Name of Kathy's pet cat • Number of pets Beth has • Name of software for SMS • Stacy's favorite food item • Top product line for rental • Name of Duane's pet cockatoo • Month SMS opened for business • - type of dog that Jessie has • Name of the drop ship company • City of the last branch opened • ...
mc400 2014-03-21
9 Clues: ROUTE TO • NEW ID REQUEST • MEDICAL REFERAL • GRIEVANCE FILED • PREMIUM WITHHOLD • DENTAL TELEPHONIC • BENEFIT INFORMATION • ENROLLMENT LETTER COPY • CUSTOMER SERVICE ISSUE
November Challenge 2021-10-29
Across
- Email address we provide for solicitors to send the form C
- A letter which is provided upon request to use in the interim while a customers discharge is being registered
- This product was added in Feb 2021 for Excalibur customers
- A payment change CSRs can process over the phone
- Name of the default insurance company which underwent a rebrand in 2021 (new name)
- Department which handles refinance and renewal inquiries
- this is the penalty applicable when there is less than 90 days to maturity
- The amount of money that customers agreed to pay back on the loan
- This statement shows the future breakdown of P&I
- This mortgage product has a constant interest rate the duration of the term
- These are the mortgages we service in Customer Service
Down
- One of the topics of the How to videos available for customers that helps them understand mortgage terms
- This is the benchmark rate, which ARM are anchored to
- Name of the online tool we have available for customers to keep up to date on their mortgage details, and submit requests
- This is the date that determines the end of the current term
- This process occurs once a mortgage is at its maturity date
- This is one option we offer to customers to help pay down the mortgage faster. Hint: 15% maximum/ann year
- This is charged when a customer breaks the mortgage early
- Privilege option can be processed by CSRs while on the phone with the customer
- One feature of an Adjustable rate mortgage that is offered to customers at no charge
- This statement is a snapshot of the customers mortgage today
21 Clues: A payment change CSRs can process over the phone • This statement shows the future breakdown of P&I • This is the benchmark rate, which ARM are anchored to • These are the mortgages we service in Customer Service • Department which handles refinance and renewal inquiries • This is charged when a customer breaks the mortgage early • ...
CLEP Review 2025-11-17
Across
- an organization’s purpose statement
- how sensitive demand is to price changes
- repeat purchasing of a brand
- the financial plan for marketing activities
- long-term plan to achieve goals
- the path a product takes to reach consumers
- creating meaningful differences from competing products
- delivering products to consumers
- dividing a market into groups with shared needs
- communicating value to customers
- information used to support decisions
- moral principles for business behavior
- an intangible customer offering
- intermediary who sells to retailers
- all potential buyers of a product
- predicting future sales or demand
- giving free trials to encourage purchase
- shared values affecting buying behavior
Down
- money earned after expenses
- person who buys and uses products
- managing the movement of goods
- channels used to deliver advertising
- a physical characteristic of a product
- creating a unique identity for a product
- selecting which segment to serve
- a good or service offered to customers
- what a customer receives versus what they give
- the container or wrapping of a product
- business that sells directly to consumers
- how consumers perceive a product versus competitors
- the advantage a product provides
- a group of customers with similar traits
- creating recognition for a product
33 Clues: money earned after expenses • repeat purchasing of a brand • managing the movement of goods • long-term plan to achieve goals • an intangible customer offering • selecting which segment to serve • delivering products to consumers • communicating value to customers • the advantage a product provides • person who buys and uses products • all potential buyers of a product • ...
Customer Service Week Puzzle 2014-08-29
Across
- Born in Michigan, never been surfing, likes candy, have 2 nephews and 4 nieces
- Born in San Diego, has to drive Barefoot, is addicted to chapstick and is not athletic
- Hates pets, can't swim and loves to watch TV
- Likes pets, is a certifies surgical technologist and can ride a bike
Down
- Born in Glendale, is a really nice guy, loves sushi and have polka dance
- Has 40 cousin, doesn't like candy and likes classical music.
- Was class valedictorian, can ride a bike and got accepted to Harvard but declined.
- Is going to be a first time Dad next year, and studied marketing and acting in University
- Born in Seattle, is a helicopter pilot and went to the hospital as a kid because he/she got a hot wheel car stuck in their nose
9 Clues: Hates pets, can't swim and loves to watch TV • Has 40 cousin, doesn't like candy and likes classical music. • Likes pets, is a certifies surgical technologist and can ride a bike • Born in Glendale, is a really nice guy, loves sushi and have polka dance • Born in Michigan, never been surfing, likes candy, have 2 nephews and 4 nieces • ...
Good Customer Service Video 2021-12-14
Across
- = words of admiration or approval
- = unhappy because of failed expectations
- = a feeling of great enthusiasm
- = absolutely necessary, very important
- = be equal in quality or strength
Down
- = recognise how good something or someone is
- = reaction to a product or performance
- = a chance to do something
- = very pleased
9 Clues: = very pleased • = a chance to do something • = a feeling of great enthusiasm • = words of admiration or approval • = be equal in quality or strength • = reaction to a product or performance • = absolutely necessary, very important • = unhappy because of failed expectations • = recognise how good something or someone is
Customer Service Crossword Puzzle 2024-01-16
Across
- Things that are helpful to accomplish a task, i.e. KB's, team members, secondary websites, etc.
- Understanding how others feel
- Articles containing client specific information useful to solve end user issues
Down
- The capacity to accept or tolerate trouble without getting angry or upset
- Traits of a customer service representative that are important to the success of a customer's experience
- Sending or receiving information
- Acronym for end of the business day
- This non-verbal gesture should be done before answering a call
- Types of questions that gain useful information beyond yes or no
9 Clues: Understanding how others feel • Sending or receiving information • Acronym for end of the business day • This non-verbal gesture should be done before answering a call • Types of questions that gain useful information beyond yes or no • The capacity to accept or tolerate trouble without getting angry or upset • ...
Q'Straint Customer Service 2024 2024-10-16
Across
- Personal Wheelchair Docking System
- FULLY AUTOMATIC REAR-FACING WHEELCHAIR SECUREMENT STATION
- Strongest TITAN Retractor Meets Requirements of WC18
- STATE WHERE OUR MAIN OFFICE IS LOCATED
- COMPANY THAT Q'STRAINT MERGED WITH IN 2010
Down
- fully automatic, knobless retractor
- Passenger Boarding System that includes the Joystick
- 3-Point Technology Wheelchair Securement Station
- Sure-lok Oxygen Holder
9 Clues: Sure-lok Oxygen Holder • Personal Wheelchair Docking System • fully automatic, knobless retractor • STATE WHERE OUR MAIN OFFICE IS LOCATED • COMPANY THAT Q'STRAINT MERGED WITH IN 2010 • 3-Point Technology Wheelchair Securement Station • Passenger Boarding System that includes the Joystick • Strongest TITAN Retractor Meets Requirements of WC18 • ...
1.4 Making the Business Effective 2025-04-01
Across
- The ability of a product to fit in with a customer's lifestyle or routine (11)
- The amount of money a customer would need in order to buy a good or service (5)
- Measuring where existing brands sit on a two-factor grid, for example (6,3)
- Methods of making a consumer aware of a product and persuading them to buy it, includes
- A forecast estimating the cash inflows and outflows of a business over a future time period (4,4)
- sales promotion and public relations (9)
Down
- The dividing up of a market to meet the needs of consumers with similar preferences (12)
- A good or service sold to consumers (7)
- The characteristics of a population, such as age, gender, race, nationality, disability, and occupation (12)
- _____ market is the particular group of consumers at which a business aims its products and services (6)
- The ingredients needed to produce a marketing policy normally known as the 4Ps (9,3)
- Business ____ are a document produced by a new or existing business that shows what its objectives are and how
- will meet them (4)
- How a product or service is distributed to the customer (5)
14 Clues: will meet them (4) • A good or service sold to consumers (7) • sales promotion and public relations (9) • How a product or service is distributed to the customer (5) • Measuring where existing brands sit on a two-factor grid, for example (6,3) • The ability of a product to fit in with a customer's lifestyle or routine (11) • ...
InstallerX 2026-02-11
Across
- Jobs losing $250 or less require a note from
- includes orders that require additional action, such as scheduling follow-up or communication with the store or customer.
- Formal doc used in construction to modify contract.
- contains jobs that have been scheduled with the customer but have not yet been assigned to a service provider (installer).
- contains newly created orders that have not yet been scheduled.
- Problems discovered during the remodel (e.g., mold, structural damage, outdated wiring, or plumbing issues) that were not visible during the initial measure or before work began.
- Jobs losing $150 or less require a note from
- Used to ensure clear and accurate communication between Crew2 & HD. Contain customer, store #, measure date, photos, etc. Uploaded to customer order in InstallerX
- Provides a quick view of whether the necessary materials have been received into inventory for the job.
- Installer decides points based on working conditions
- Installation Customer Approval
- Extended amount of money Crew2 will make on line item. Crew2's price to complete work, not to be confused with service provider cost. Qty x Unit Cost =
- Unit of measurement.
- If margin here is negative, verify number of rooms on measure. If unmatching, adjust with supervisor.
- includes jobs that require final review by a Crew2 team member to ensure compliance. This includes verifying that all required documents - such as the ICA/Waiver and Environmental Work Rules documents, if applicable - have been uploaded.
- Money the customer paid to THD. Retail pricing decided by the Home Depot for work. Qty x Retail =
- Whether customer has been contacted to confirm details: Arrival time window, contact information, specific installation service performed. Typically made day before installation.
- The homeowner decides to add, remove, or alter aspects of the project (e.g., upgrading materials, adding new features, or expanding the project scope).
- Includes Job Site Delivery, Removal/Haul away, Hinge Mortise, Boring/Install Lockset, Install Casing, and Minor Cuts/Adjustments
- Ensure line item is greater than or equal to Crew2's price.
- Details of the project were misunderstood or not adequately documented.
Down
- have shape, door type, size, availability.
- Resource (Installation Crew) costs don't auto-populate per case-by-case negotiation. Review installer costs are loaded correctly. If not, take note and rectify with supervisor.
- Est 2021; More inclusive basic labor charge; Charge x-amount= including installation, list items= (door delivery up to 3 flights stairs, haul away of debris, subsill replacement (2x4 and pan,) hardware and insulation; Incentive via compacted line items
- A selected material becomes unavailable or delayed, requiring the use of alternative products.
- States 0 if a Crew/Resource is in InstallerX without pricing loaded for regions. Contact supervisor about it.
- Includes installation crew that completed the job. Requires verification to ensure correct people are hired.
- Labeled as a "PART" type. Correlates with warehouse inventory, and should always have a value. (Contact supervisor if states 0)
- Green icon in HDSC needs attention.
- General indicator of missing value. (Note: Warranty/repair is free; requiring communication prior to PO schedule.
- Cost of work.
- Jobs losing more than $1,500 require a note from
- Service provider will complete walkthrough with customer; obtaining signature on Installation Customer Approval form (ICA,) call customer to ensure they are very satisfied, and close installation and permit PO's in IX and HDSC.
- Errors in the original plans, drawings, or specifications that need correction.
- consists of orders that require post-installation communication - such as a phone call, text, or email - to the customer.
- Sudden issue requiring extra labor, rectification, resolution, and payment.
- Jobs losing $1,000 or less require a note from
- Jobs losing $50 or less require a note from
- Region of customer's address.
- Adjustments needed if the original estimate was too low or additional costs arise from the changes.
- New ideas or design improvements emerge that require revisions to the original plans.
- Square yards installed. Generates from room measurements found on Home Depot Measurement Services Measure Diagram.
- includes jobs that have a scheduled installation date of today or in the future.
- Offers over 130 SKUs of iron doors in stock. These doors are made from 12 gauge steel with 5/8" scrollwork, ensuring durability and security. Customers can choose from 10 door finishes and 9 tempered glass options. For customers looking for a fully customizable option, The Home Depot offers custom iron doors with a lead time of 12-14 weeks. Customers may also choose glass SF&I insert options.
- Displays Work Order number & customer's order details.
- Unit retail cost of work to be completed.
- Specific type of installation being performed.
- Must fall within range of program. If low/negative, rectify with supervisor.
- Updates are needed to meet local building codes or safety regulations.
- Unforeseen delays (e.g., weather, supply chain issues) may require rescheduling or extending deadlines, potentially impacting labor costs or availability.
50 Clues: Cost of work. • Unit of measurement. • Region of customer's address. • Installation Customer Approval • Green icon in HDSC needs attention. • Unit retail cost of work to be completed. • have shape, door type, size, availability. • Jobs losing $50 or less require a note from • Jobs losing $250 or less require a note from • Jobs losing $150 or less require a note from • ...
Charleeandthechoclatefactory !!! 2017-01-11
Across
- a report or description of an event or experience
- an owner of shares in a company.
- a right to keep possession of property belonging to another person until a debt owed by that person is discharged.
- is working from a remote location outside of a traditional office.
- is a type of funding for a new or growing business.
- a person with an interest or concern in something, especially a business.
- accept that something undesirable cannot be avoided.
- not making or conducted primarily to make a profit
- accept that something undesirable cannot be avoided
- Any symbol, word or combination thereof used to represent or identify a product.
Down
- adapt (a society) to the use of money.
- Customer service is the process of ensuring customer satisfaction with a product or service.
- provide (an organization, business, etc.) with staff.
- is a long term plan of action designed to achieve a particular goal or set of goals or objectives.
- is an additional compensation given to an employee above his/her normal wage.
- the ability of a customer to obtain goods or services before payment, based on the trust that payment will be made in the future
- a person who introduces and supports a proposal for legislation
- the action of finding new people to join an organization or support a cause.
- is any marketing technique that induces Web sites or users to pass on a marketing message to other sites or users, creating a potentially exponential growth in the message's visibility and effect.
- The formal decision making process used when considering the economic feasibility of implementing information security controls and safeguards
20 Clues: an owner of shares in a company. • adapt (a society) to the use of money. • a report or description of an event or experience • not making or conducted primarily to make a profit • is a type of funding for a new or growing business. • accept that something undesirable cannot be avoided • accept that something undesirable cannot be avoided. • ...
