customer service Crossword Puzzles
Customer expectation 2024-08-26
MARKETING 2020-08-02
Across
- The advancement of a product, idea, or point of view through publicity and/or advertising.
- Used as part of a strategy to encourage consumers to buy a product. Product *** are given to the consumer free of charge.
- Group of complementary or supplementary products marketed together.
- Sometimes a company can try to get the *** of a major public figure to create a bigger customer base and promote their brand.
- Formal process for the launching of a product or service with media fanfare, and following a promotional campaign.
- Small number of people (typically 8) brought together with a moderator to focus on a specific product or topic. Focus groups aim at a discussion instead of on individual responses to formal questions, and produce qualitative data (preferences and beliefs) that may be representative of the general population.
- Brand, product, or firm that has the largest percentage of total sales revenue (the market share) of a market.
- An identifiable group of individuals sharing one or more characteristics or needs in a homogeneous market. Market *** generally respond in a predictable manner to a marketing offer.
- Bringing a product or service to a targeted market which requires a lot of planning.(verb)
- Unique design, sign, symbol, words, or a combination of these, employed in creating an image that identifies a product and differentiates it from its competitors
Down
- A marketing strategy that aims to make a brand occupy a distinct ranking, relative to competing brands, in the mind of the customer.
- Donor firm that underwrites the expense of staging a public event through contributions, and is allowed to display advertising banners or to promote itself or its products during the event.
- One convenient and easy way to save money on merchandise and services is to sign up for a company's *** card.
- Second level, external pilot-test of a product (usually a software) before commercial quantity production.
- The stages every product goes through from its introduction to withdrawal from the market: (1) introduction, (2) growth, (3) maturity, and (4) decline.
- A company in the same industry or a similar industry which is a rival against another, which offers a similar product or service.
- Common practice where a manufacturer markets a good or family of goods under its retailer's name.
- Processes (such as cleaning, drying, preserving) and materials (such as glass, metal, paper or paperboard, plastic) employed to contain, handle, protect, and/or transport an article.
- If you are putting out a new product and aren't sure how it will be viewed you can have a market *** experiment to get some info from potential customers.
- When a firm controls at least half of the market in which it operates and has no significant competition.(verb)
20 Clues: Group of complementary or supplementary products marketed together. • The advancement of a product, idea, or point of view through publicity and/or advertising. • Bringing a product or service to a targeted market which requires a lot of planning.(verb) • Common practice where a manufacturer markets a good or family of goods under its retailer's name. • ...
expectation 2024-08-26
TSC 4.0 - what do you know? 2018-04-18
Across
- End to end digital planning and control
- A supply chain for customers who are price sensitive and who want efficiency and reliability
- A supply chain for customers who value reliability and trustworthiness
- A supply chain for customers who are unpredictable and expect speed
- ___for customer and planet
- Digital Procure to Pay
Down
- TSC 4.0 is Tailored, Sustainable and ______
- Center of Digital Innovation
- Smart Distribution Center Delivery to Service
- A supply chain for customers who typically have big projects with longer time horizons
- Smart Factory
- Flexible A supply chain that will be deployed in crises environments where speed and innovation are a premium
12 Clues: Smart Factory • Digital Procure to Pay • ___for customer and planet • Center of Digital Innovation • End to end digital planning and control • TSC 4.0 is Tailored, Sustainable and ______ • Smart Distribution Center Delivery to Service • A supply chain for customers who are unpredictable and expect speed • ...
Activity - Quality Assurance 2021-10-13
Across
- a folded sheet of paper is called a
- the density of a material measured by weight
- One of the main features of Quality Control
- visually scrutinising or monitoring samples against the standard
- concerned with identifying defective products and preventing them from reaching the customer
- this meter checks how easy it is to puncture the substrate
Down
- a linen tester is used for
- use specialised equipment to test raw materials or the printed product against a standard
- a statistical method used for sampling
- shallow creases results in poor
- this is one of the main measurable inputs
- used to identify the selection for inspection
- concerned with continuously improving the product or service by identifying the reasons for failures
13 Clues: a linen tester is used for • shallow creases results in poor • a folded sheet of paper is called a • a statistical method used for sampling • this is one of the main measurable inputs • One of the main features of Quality Control • the density of a material measured by weight • used to identify the selection for inspection • ...
Product Mix 2022-02-21
Across
- the name of a product that draws customers
- how a product is presented to the public
- identifying problems that may occur with the product.
- getting a high profile person to be included in the ad campaign
- the means of getting a product out to the masses
- a task or job that is rendered
Down
- a promise from the company that guarantees customer satisfaction
- Concepts and procedures necessary to obtain, develop, maintain, and improve a product
- The goods and services a business will offer to its customers
- the selection of a product
- something that is bought or sold on a shelf
- where a product is sold
12 Clues: where a product is sold • the selection of a product • a task or job that is rendered • how a product is presented to the public • the name of a product that draws customers • something that is bought or sold on a shelf • the means of getting a product out to the masses • identifying problems that may occur with the product. • ...
Stakeholders 2022-02-18
Across
- A person responsible for controlling or administering an organisation or group of staff
- Individuals who own the business or owns shares in it
- Interested in return in investment/loan
- People who own shares in a limited company
- The individuals located close to the business
- A business that provides goods
Down
- A portion of after-tax profit that is paid to shareholders
- Anyone who has an interest in a business
- Interested in prompt and correct collection and payment of taxes
- An active disagreement between people with opposing opinions
- An individual that purchases a good or service
- Individuals who work for the business
12 Clues: A business that provides goods • Individuals who work for the business • Interested in return in investment/loan • Anyone who has an interest in a business • People who own shares in a limited company • The individuals located close to the business • An individual that purchases a good or service • Individuals who own the business or owns shares in it • ...
DSA-203 components of a Queuing system 2020-04-02
Across
- represented by the number of customers in line
- this theory is the study of congestion and waiting line
- leave after waiting for sometime
- walk away when the line is too big
- common way of ordering customers waiting in line
- move from onenlinento another shorter line
- the scenario where number of servers are more and there are no queues
Down
- machine is an example of
- any resource that provides requested service
- limit on number of customers that may be in the system
- queues happen when _________ are limited
- indicates how many servers can be employed for servicing the customers i.e single server or multi server
12 Clues: machine is an example of • leave after waiting for sometime • walk away when the line is too big • queues happen when _________ are limited • move from onenlinento another shorter line • any resource that provides requested service • represented by the number of customers in line • common way of ordering customers waiting in line • ...
MUFG Contact Centre 2026-01-31
Across
- MUFG’s core value focused on long-term trust and responsibility
- A key behaviour expected of CSO representing MUFG’s brand
- A supervisor who supports agents on the floor/chat
Down
- Last Name of our Service Delivery Manager
- Global financial group also known as Mitsubishi UFJ Financial Group
- MUFG value demonstrated by doing the right thing, even when unseen
- The month when MUFG’s acquisition of Link Group was successfully completed
- When a call is transferred to Teamleader
- The group that handles MUFG clients
- The agent who answers customer calls/chats
- The ability to understand and share a customer’s feelings
- Cash payout to shareholders from profits or takeover proceeds
12 Clues: The group that handles MUFG clients • When a call is transferred to Teamleader • Last Name of our Service Delivery Manager • The agent who answers customer calls/chats • A supervisor who supports agents on the floor/chat • A key behaviour expected of CSO representing MUFG’s brand • The ability to understand and share a customer’s feelings • ...
All Blue Ridge 2026-03-25
Across
- Palmerton TV Signal Corporation buys Blue Ridge Telephone Company from ________.
- Our newest service we offer is Blue Ridge ______.
- Claude _________ and other investors found the Palmerton TV signal Corporation.
- Your job title will be Customer __________ Specialist
- _____ is our High-Speed Internet provider.
- _________ is our website.
Down
- Blue Ridge has alot of involvement in the _________.
- During training, every lesson will be in the Training ____.
- Claude's intention was to make TV reception clearer in the ________area.
- This is our #1 resource for agents to use.
- We exist to provide a _____ and Valued connection - Always.
- in 1965 Blue Ridge's parent company adopts its present name Pennsylvania Entertainment Communications and Recreations or ________.
12 Clues: _________ is our website. • This is our #1 resource for agents to use. • _____ is our High-Speed Internet provider. • Our newest service we offer is Blue Ridge ______. • Blue Ridge has alot of involvement in the _________. • Your job title will be Customer __________ Specialist • During training, every lesson will be in the Training ____. • ...
Chapter 13.1 Key Terms Created by: Sandra Cerino 2019-01-08
Across
- Is a group of customers who share common wants and needs.
- Is the point at which total revenues, or sales, equal total costs and expenses of developing and offering a product or service.
- Is the pathway to direct products to consumers.
- Involves more intermediaries. Distribution decisions affect the price of products.
- Is the process of creating, promoting, and presenting a product or service to meet the wants and needs of consumers.
Down
- Occurs when goods or services are sold from the producer directly to the customer.
- Consists of four marketing strategies: product, place, price and promotion, collectively known as the four Ps.
- To build and maintain relationships with their customers.
8 Clues: Is the pathway to direct products to consumers. • Is a group of customers who share common wants and needs. • To build and maintain relationships with their customers. • Occurs when goods or services are sold from the producer directly to the customer. • Involves more intermediaries. Distribution decisions affect the price of products. • ...
13.1 Key Terms Created by: Colin Greathouse 2018-01-05
Across
- the ppoint at which total revenues, or slaes, equal total costs and expenses of developing and offering a product or service
- occurs when goods or services are sold from the producer directly to the customer
- is a pathway to direct products to consumers
Down
- involves one or more intermediaries
- consists of four basic marketing strategies: product, place, price, and promotion, collectively known as the four Ps
- the process of creating, promoting, and presenting a product or service to meet the wants and needs of consumers, wherever they are
- companies use this to build and maintain relationships with their customers
- a group of customers who share common wants and needs
8 Clues: involves one or more intermediaries • is a pathway to direct products to consumers • a group of customers who share common wants and needs • companies use this to build and maintain relationships with their customers • occurs when goods or services are sold from the producer directly to the customer • ...
Chapter 13.1 Key Terms Created By: Wyatt Campbell 2018-01-05
Across
- to build and maintain a relationship with their customers
- involves one or more intermediates
- the process of creating,promoting,and presenting a product or service to meet the wants and needs of consumers, where ever they are
- occurs when goods or services are sold from the producer directly to the customer
Down
- the point at which total revenues equal total costs and expenses of developing and offering a product or service
- a pathway to direct products to consumers
- consists of four basic marketing strategies product,place,price,and promotion,collectively know as the four p's
- a group of customers who share common wants and needs
8 Clues: involves one or more intermediates • a pathway to direct products to consumers • a group of customers who share common wants and needs • to build and maintain a relationship with their customers • occurs when goods or services are sold from the producer directly to the customer • ...
Chapter 13.1 Key Terms Created by: August 2018-01-04
Across
- A pathway to direct products to consumers.
- The point at which total revenues, or sales, equal total costs and expenses of developing and offering a product or service.
- The process of creating, promoting, and presenting a product or service to meet the wants and needs of consumers, wherever they are.
Down
- Occurs when goods or services are sold from the producer directly to the customer.
- Involves one or more intermediaries.
- To build and maintain relationships with their customers.
- A group of customers who share common wants and needs.
- Consists of four basic marketing strategies: product, place, price, and promotion, collectively known as the four Ps.
8 Clues: Involves one or more intermediaries. • A pathway to direct products to consumers. • A group of customers who share common wants and needs. • To build and maintain relationships with their customers. • Occurs when goods or services are sold from the producer directly to the customer. • ...
Chapter 13.1 Key Terms Created by: Rosendo Baltazar 2020-01-07
Across
- is a group of customers who share common wants and needs
- its a pathway to direct products to consumers
- is the process of creating, promoting, and presenting a product or service to meet wants and needs of consumers, wherever they are
- is the point at which total, revenues, or sales, equal total costs and expenses of developing and offering a product or service
- involves one or more intermediaries
Down
- occurs when goods or services are sold from the producer directly to the customer
- to build and maintain relationship with their customers
- consists of four basic marketing strategies which are product, place, price, and promotion, collectively known as the four Ps
8 Clues: involves one or more intermediaries • its a pathway to direct products to consumers • to build and maintain relationship with their customers • is a group of customers who share common wants and needs • occurs when goods or services are sold from the producer directly to the customer • ...
GCSF 2021-04-07
Across
- Acting or doing things in a similar way over time
- Characteristics and knowledge of a particular group of people
- People's perception of a product, service, experience or organisation
- Directly correlated with successful business outcomes
- Related to changes and new ideas
- An increase in the size or the importance of something
- A strong feeling of support or allegiance
Down
- Focusing on customer's needs first
- The action of working with someone to produce or create something
- Taking action by causing change and not only reacting to change when it happens
- The use of technology to minimise human inputs and increase effectiveness
- Involving all regions
12 Clues: Involving all regions • Related to changes and new ideas • Focusing on customer's needs first • A strong feeling of support or allegiance • Acting or doing things in a similar way over time • Directly correlated with successful business outcomes • An increase in the size or the importance of something • Characteristics and knowledge of a particular group of people • ...
Market Vocab Game 2023-12-10
Across
- Activity of promoting and selling products or services
- The four P's (Product, Price, Place, Promotion)
- A specific group of consumers a company aims to reach
- A market for a particular product or service
- A market where products appeal to a broad group of customers
- A philosophy centered on product quality and innovation.
Down
- Dividing a market into distinct groups with common needs
- Establishing a product's identity relative to competitors
- The rate at which a market's size is increasing
- A approach focusing on meeting customer need
- portion of sales in the total market
- A feature that makes a product distinct and attractive to customers
12 Clues: portion of sales in the total market • A approach focusing on meeting customer need • A market for a particular product or service • The rate at which a market's size is increasing • The four P's (Product, Price, Place, Promotion) • A specific group of consumers a company aims to reach • Activity of promoting and selling products or services • ...
HCE chapter 4 2021-08-26
Across
- That man wearing that black hoody looks very ___ if you ask me.
- Debra was ___ by all the praise she received after helping out her neighbour.
- My parents are ___ walkers.
- His ___ in class is horrible.
- They looked ___ as they were seeking for their lost son.
- (eerlijk gezegd)I couldn't care less.
Down
- She seemed quite ___ with her sister's health.
- You should always be ___ to strangers.
- She was very (van streek) when she found out her boyfriend had cheated on her.
- I have the ___ to cry when I see a sad film.
- She wrote an ___ letter about the way customer service treated her.
- I (weiger) to pay that bill.
12 Clues: My parents are ___ walkers. • I (weiger) to pay that bill. • His ___ in class is horrible. • (eerlijk gezegd)I couldn't care less. • You should always be ___ to strangers. • I have the ___ to cry when I see a sad film. • She seemed quite ___ with her sister's health. • They looked ___ as they were seeking for their lost son. • ...
Let's Test Your Knowledge!! 2024-10-22
Across
- We should practice this everyday to be grateful
- This is our core USP
- It keeps on getting better, when done more
- This is our USP at Easyrewardz
- CRM solutions help brands break the silos and brings sales, service, marketing, and analytics together to power brand's Customer Experience.
- We all want it, more the better
Down
- We all love receiving it
- We all love ______ in our work routines
- The more we get this, more likely we improvise
- Before joining anywhere, we always check
10 Clues: This is our core USP • We all love receiving it • This is our USP at Easyrewardz • We all want it, more the better • We all love ______ in our work routines • Before joining anywhere, we always check • It keeps on getting better, when done more • The more we get this, more likely we improvise • We should practice this everyday to be grateful • ...
Unit 3 Vocabulary 2026-02-16
Across
- well-liked
- animals or people used in advertising or in a book or movie
- anything that is produced or made with materials or labor
- to promote or make a product or service known
Down
- something that is typical of someone or something's character or personality
- to five support to or help to develop
- people or businesses that buy from other people or businesses
- to remember someone or something when you see it
- to direct something at someone
9 Clues: well-liked • to direct something at someone • to five support to or help to develop • to promote or make a product or service known • to remember someone or something when you see it • anything that is produced or made with materials or labor • animals or people used in advertising or in a book or movie • people or businesses that buy from other people or businesses • ...
Basics of Marketing Name Crossword puzzle 2022-03-13
Across
- . the percent of manufacturer price[retailer cost] that added to get the retail price.
- . sentence, phrase, word or group of words set in large , bold type on newspaper or in printed advertisement.
- . the action or business of promoting and selling products for services, incliuding market research
- . an activity or series of activities that boost the sales of a product or service .
- . a marketing approach that demonmstrates the goodwill of an organization or individual in order to boost its public relation appeal.
- . an article or substance that is manufactured or refined for sale.
- . a regularly updated wbsite or web page , typically one run by an individual or small group , that is written in an informal or conversational style.
- . percentage of sales, units or customer a company has relative to the total.
- . decide the amount required as payment for produts.
- an individual or business that puchases the good or services produced by a business.
- . unsatisfied human desire that motivate their actions and inhance their fgufillment when met
- . strengths , weakness, opportunities, threats.
- . treated as a singuilar or plural means of mass communication in the form of printed communication , such as a newspapers and magazines
- .the communicatin with the users of product or service.
- . the value of the next best choice one gives up when choosing action.
- . a person who purchases goods and services for personal use.
- . a pull stratergy is where interested for a specific product or service is created within a target audience that then demand the product from the channel partners.
- . a voucher entitling the holder to a discount for a particular product .
- . a general increase in prices and a fall in the purchasing value of money.
- . satisfied by nessesities, to cultural , intellectual
- . active that supports or provided active incouragement for the futurence of a cause, venture, or aim.
- . the way In which something is shared out among a group or spread or an area.
- . an amount to be paid for an insurance policy.
- activity that supports or provides active encouragement for the futurence of a cause, venture or aim.
- those elements that area related government affairs in the type of government in power
- . the professional maintainance of a favourable public image by a company or other organization or a famous person.
Down
- . the notice or attention gives to someone or something by the media.
- a short and striking or memorable phrase used in advertising
- . a small open fronted hut or cubicle from which newspaper,refreshments, tickets, etc.
- a sybmbol or other design adapted by an organization to identify its product , vehicles ,etc.
- . give or hand over[something] in exchange for money.
- . activity that supports or provides active encouragement for the futurence of a cause, venture, or aim.
- . the rate at which something accures or is repeated over a particular period of time or in a given sample.
- . philosophy that firms should analyze the needs of their customers l
- . the activity or profession of producing adveryisements for commercial products for services.
- . a formal summary of the aims and values of a company or individual.
- . the value of brand.
- a structured and long term marketing effort which provides incentive to repeat customers who demonstrate loyal buying behavior.
- . marketing activities that are executed in retail between these two partners.
- . provide funding for[a person or enterprise]
- . a thing that motivates or encourages one to do something.
- . focuses on touting thhe benefits, ideas or philosophies of your business to enhance or repair its reputation rather than selling a product or service.
- . a list of potential customers or clients.
- . method of placing online advertisements on web pages that show results from search engine queries.
- statistical data relating to the population and particular groups within it.
- . an internet advertising term for a web page ad that uses advanced technology.
- . amount of money taken off an original price .
- . present research for business on customer profile.
- .a person regarded likely to succed or as a potential customer, client, etc.
- sales promotion is one level or type of marketing aimed either at the consumer or at the distribution channel.
- the quality or state of being physically strong
- . a name given by the maker to a product or range of produts, especially a trademark.
52 Clues: . the value of brand. • . a list of potential customers or clients. • . provide funding for[a person or enterprise] • . strengths , weakness, opportunities, threats. • . amount of money taken off an original price . • the quality or state of being physically strong • . an amount to be paid for an insurance policy. • . decide the amount required as payment for produts. • ...
SQUARETRADE PROMISE 2017-10-01
Across
- Being honest and humble
- We update our customers throughout the claim process
- skill expected of a professional
- We fix our customer's item in 5 days or less once received
- Every time a customer calls us, they will speak to a real person
- Never stop asking how you can do better
- Our promise
- understanding
- Paying attention to detail
Down
- Treat every customer as you were that customer
- We keep all protection plans organized in one place
- We hire the best and challenge them to do their best
- energetic
- Customers can file claims 24/7
- Showing you care
- Taking your time to understand
- Being passionate about what you do
- Using resources wisely
- What we provide our customers
- Plans can be canceled or transferred at anytime
20 Clues: energetic • Our promise • understanding • Showing you care • Using resources wisely • Being honest and humble • Paying attention to detail • What we provide our customers • Customers can file claims 24/7 • Taking your time to understand • skill expected of a professional • Being passionate about what you do • Never stop asking how you can do better • ...
Macy's Procedures 2016-12-02
Across
- Customer may request if over their Open to Buy amount
- Linking the customer to Plenti
- Where to find list of Authorized Buyers
- Checking date of when account was open
- Checking for any pending transactions
- New training for when a customer is not satisfied
- Newer procedure to change any account information
Down
- Checking for profile token
- Viewing account transactions
- How to check for more than one account for a customer
- Screen to use during a phone call to get an Ani-Match (screen pop)
- How to request older statements not found in RPLID
- How we add a joint account holder
- Where to check for legacy (old)account number (when not shown on Main Window)
- Updating account phone numbers
15 Clues: Checking for profile token • Viewing account transactions • Linking the customer to Plenti • Updating account phone numbers • How we add a joint account holder • Checking for any pending transactions • Checking date of when account was open • Where to find list of Authorized Buyers • New training for when a customer is not satisfied • ...
All About Wisconsin 2023-02-01
Across
- When a customer is getting outside financing, we need to confirm the bank's physical location - what is another word for their physical location?
- This hold is used when you, the agent, obtain all of the required WI information and now need to get the WI purchase documents sent to the customer
- When we first receive a purchase check on a WI account, but the required WI information has not yet been obtained, what hold is placed onto the account?
- If the customer advises you that they are not getting outside financing, what do you need to notate in a critical note?
- Will bank's located outside of the state of WI have the special bank numbers the way Wisconsin banks do?
- This is the special number that is associated with banks located in the state of WI
- After you provide a purchase quote to a customer, should you proactively ask the customer if will be getting outside financing or using their own funds?
Down
- What additional piece of customer information should you always confirm prior to creating a purchase quote?
- How many sets of WI purchase documents are printed at a single time?
- What is the mandatory $164.50 fee for that appears on all WI purchase quotes?
- Can WI purchase documents ever be faxed?
- What special status do we have to confirm on all WI credit applications that is not required for any other state?
- What account alert appears on an account's Spine when the customer resides in the state of Wisconsin?
- What do we need to receive first before the WI purchase documents can be mailed?
- When a customer is getting outside financing, we need to confirm the bank's contact information - what is another word for their contact information?
- This hold is used by back office to show that the WI documents were sent to the customer
16 Clues: Can WI purchase documents ever be faxed? • How many sets of WI purchase documents are printed at a single time? • What is the mandatory $164.50 fee for that appears on all WI purchase quotes? • What do we need to receive first before the WI purchase documents can be mailed? • This is the special number that is associated with banks located in the state of WI • ...
Stakeholders 2022-02-16
Across
- community The individuals located close to the business
- An active disagreement between people with opposing opinions
- Anyone who has an interest in a business
- Interested in prompt and correct collection and payment of taxes
- People who own shares in a limited company
Down
- Individuals who work for the business
- An individual that purchases a good or service
- Individuals who own the business or owns shares in it
- A person responsible controlling or administering an organisation or group of staff
- Interested in return in investment/loan
- A business that provides goods
- A portion of after-tax profit that is paid to shareholders
12 Clues: A business that provides goods • Individuals who work for the business • Interested in return in investment/loan • Anyone who has an interest in a business • People who own shares in a limited company • An individual that purchases a good or service • Individuals who own the business or owns shares in it • community The individuals located close to the business • ...
Veterinary Software Assignment 1 2024-01-11
Across
- Another name for controlled substances
- Code 122087
- Option 2B in Quick orders allows you to upload a “quick order” file via your
- When a product is not in stock we say it is ________.
- What colour of Bravecto Chewable Tablet (Antiparasitic) is the 4.6-10kg dose?
- Vanguard vaccine supplier name
Down
- One of the featured companies for dental health products is
- What am I? Code 19411
- To know what you will be charged, you look at the_____
- The home screen is promoting this kind of pet health
- The D in the product for code 126148 stands for_____.
- Call 1-800-668-236? _ to reach customer service at CDMV.
12 Clues: Code 122087 • What am I? Code 19411 • Vanguard vaccine supplier name • Another name for controlled substances • The home screen is promoting this kind of pet health • The D in the product for code 126148 stands for_____. • When a product is not in stock we say it is ________. • To know what you will be charged, you look at the_____ • ...
Shopping 2024-02-11
Across
- small shop specializing in fashionable clothes
- a piece of paper proving that something was bought
- a person who gets payments in a shop
- a shop that sells meals that you take home to eat
- a shop that sells food such as cooked meat, cheese, and tasty food from other countries
- food that we buy in the supermarket
Down
- a shop where you can buy pens, paper, notebooks...
- a place where you can buy some medicine
- a person who buys goods or a service
- something of a good quality and low price
- to make or become larger or more
- How long a product may be stored before use.
12 Clues: to make or become larger or more • food that we buy in the supermarket • a person who buys goods or a service • a person who gets payments in a shop • a place where you can buy some medicine • something of a good quality and low price • How long a product may be stored before use. • small shop specializing in fashionable clothes • ...
Test Your Knowledge 2024-04-12
Across
- What we do affects the company.
- Salary information about an employee has been discussed among team members.
- Providing a broad and powerful civil remedy against contractors and others who
Down
- A gift from a provider for doing a good job.
- We will work to understand and exceed our customer's expectations.
- Lying about working hours that you didn't actually worked.
- the federal government,
- We will Meet all our responsibilities in an honest manner.
- We are willing to take risks in finding new ideas
- This addresses bribery, gratuities and conflict of interest situations
- Commited to the growth of all employees.
- We focus on the customer
12 Clues: the federal government, • We focus on the customer • What we do affects the company. • Commited to the growth of all employees. • A gift from a provider for doing a good job. • We are willing to take risks in finding new ideas • Lying about working hours that you didn't actually worked. • We will Meet all our responsibilities in an honest manner. • ...
Work values 2024-10-16
Across
- She works as a weather ...
- What are the main ... needed to apply for this job?
- She's never late - she's always ...
- Mike works as a flight ...
- A(n) ... person can work well with others
- Please be polite and ... towards our visiting colleagues
- You need to be ... to do this job, as you will be in charge of young children
Down
- Singing on stage really makes me feel ...
- You're so ..., I think you'd do well in a career in art or design
- what are the main ... of the job?
- Chris is ... and can make his own decisions
- John's great at customer service, he is always kind and ... to the customers
12 Clues: She works as a weather ... • Mike works as a flight ... • what are the main ... of the job? • She's never late - she's always ... • Singing on stage really makes me feel ... • A(n) ... person can work well with others • Chris is ... and can make his own decisions • What are the main ... needed to apply for this job? • ...
www.three.co.uk - Crossword 2015-08-14
Across
- Three provides free ___ on London Underground.
- Across 18 destinations around the world, a customer can benefit from __________ services.
- A customer can use the ______ Checker to check network strength of any location with the UK.
- Calling a UK number from Costa Rica would cost a Pay monthly customer ____ pounds per minute.
- For a customer to register their account on www.three.co.uk/My3Account, they would be asked to enter their _____ number
- If Mr. Whitaker has got _______,then his phone,tablet, or dongle is protected against a whole range of situations,including cases of loss, theft and damage.
- Three offers ____ day delivery (unless otherwise stated) on phones, tablets and MiFi that are ordered before 4pm for delivery to your billing address.
- By entering the postcode L3 4AA in the _______ search box, a customer can find the nearest retail store.
- _______is one of the Feel at Home countries.
- Mr Jiggi Patel can view his last 12 months _____ via My3.
Down
- Mr. White cannot return a device ____ 14 days of receiving his purchase when purchase is made on Three.co.uk.
- We've been voted the UK’s Most Reliable Network. We've also been voted the Most ____ Network in the UK.
- _____ is the app that helps our customer with coverage difficulties.
- A customer can check his _____ by dialing 123.
- Miss Lambert is in Spain (FAH country). She calls UK for 250 minutes, receives 100 minutes of calls, sends 75 text messages to the UK and uses around 1GB of data to upload pictures on Instagram and for the use of AGPS. The______ amount she would have saved on roaming charges would be £223.80
- Three Rescue includes ____ GB of storage to back up photos, videos etc.
16 Clues: _______is one of the Feel at Home countries. • Three provides free ___ on London Underground. • A customer can check his _____ by dialing 123. • Mr Jiggi Patel can view his last 12 months _____ via My3. • _____ is the app that helps our customer with coverage difficulties. • Three Rescue includes ____ GB of storage to back up photos, videos etc. • ...
expectation 2024-08-26
Insurance Tracking 2025-03-12
Across
- abbreviation for hazard insurance processing center
- Comment Code you select for a borrower in IAssit
- Preferred method of providing evidence of insurnace
- The name and address of the lender
- Insurance purchase on the behalf of a customer
- Default payment method in SSP if available
- Comment Code you select for an authorized 3 party in Iassit
- abbreviation for evidence of insurance
Down
- Customer has an interruption in coverage
- Customer changes insurance companies during the current term
- Account set up to pay for insurance on the behalf of customer
- Calls Pertaining to insurance claims or check endorsments
- This disclosure must be provided on all outbound calls
- Updated made on the account over the phone
- Verbal Updates are not permitted for this private label
- A caller who is not a borrower but is allowed to recieved account information.
16 Clues: The name and address of the lender • abbreviation for evidence of insurance • Customer has an interruption in coverage • Updated made on the account over the phone • Default payment method in SSP if available • Insurance purchase on the behalf of a customer • Comment Code you select for a borrower in IAssit • abbreviation for hazard insurance processing center • ...
ethics and social responcibility 2023-01-06
Across
- organization that works for a profit with services
- A legal status and relation between an individual and a state that entails specific legal rights and duties
- a community, nation, or broad grouping of people having common traditions, institutions, and collective activities and interests
- the way in which two or more concepts, objects, or people are connected, or the state of being connected.
- behavior showing high moral standards
Down
- an assurance that an individual or organization is evaluated on its performance or behavior related to something for which it is
- one that provides a product or service
- the state or fact of having a duty to deal with something or of having control over someone
- one that buys a product or service
9 Clues: one that buys a product or service • behavior showing high moral standards • one that provides a product or service • organization that works for a profit with services • the state or fact of having a duty to deal with something or of having control over someone • ...
Customer Information 2019-09-13
Across
- Camera/Messages/Calendar are examples of _______.
- Images taken with your phone
- Names and phone_________ written on a device are considered CI
- If CI is found, when should yo notify your Supervisor
- Proof of Purchase
Down
- Film recorded with your phone
- Sensitive information could be used for _______ purposes
- Individual you should notify when CI is found
- Abbreviation for manufacturer
- Another name for predetermined
- Another name for Data-R is _________ Scripter
- Card found in phones that contain CI
12 Clues: Proof of Purchase • Images taken with your phone • Film recorded with your phone • Abbreviation for manufacturer • Another name for predetermined • Card found in phones that contain CI • Individual you should notify when CI is found • Another name for Data-R is _________ Scripter • Camera/Messages/Calendar are examples of _______. • ...
Customer profiling 2025-06-23
Across
- Customer for 90 days or less
- if there is a business account in which scenario can we profile the signers personal account
- Type of product (investment) used for customer relationship
- Apart from checks, ACH, wire and zelle which form of payment is used for history with maker
- Related or _____business accounts used by corporations may be used for profiling
Down
- Customer for one year or more
- profile can only be USED for check deposit below $10,000 in customer relationship
- from which account we do not consider recourse
- Minimum EOD balance in last 21 calendar days from single account or sum of multiple accounts that is equal to or greater than items
- In 20k business to business resolutions which strong profile cannot be considered
- can use only one account for profiling while taking a combo of EOD and ?
- Type of liability used for customer relationship
12 Clues: Customer for 90 days or less • Customer for one year or more • from which account we do not consider recourse • Type of liability used for customer relationship • Type of product (investment) used for customer relationship • can use only one account for profiling while taking a combo of EOD and ? • ...
SQUARETRADE PROMISE 2017-10-01
Across
- We fix our customer's item in 5 days or less once received
- skill expected of a professional
- Every time a customer calls us, they will speak to a real person
- What we provide our customers
- Plans can be canceled or transferred at anytime
- Taking your time to understand
- Never stop asking how you can do better
- Our promise
- Showing you care
- Treat every customer as you were that customer
- Being passionate about what you do
Down
- Using resources wisely
- Customers can file claims 24/7
- understanding
- Paying attention to detail
- We keep all protection plans organized in one place
- We update our customers throughout the claim process
- Being honest and humble
- energetic
- We hire the best and challenge them to do their best
20 Clues: energetic • Our promise • understanding • Showing you care • Using resources wisely • Being honest and humble • Paying attention to detail • What we provide our customers • Customers can file claims 24/7 • Taking your time to understand • skill expected of a professional • Being passionate about what you do • Never stop asking how you can do better • ...
Quality Crossword 2016-12-04
Across
- Any Customer Contact from an individual identifiable consumer that (1) indicates a particular act or practice may be in violation of any internal policy, Law(s) and/or Regulation(s) to which the Bank is subject, including prohibitions of unfair, deceptive, or abusive acts or practices (2) identified as a potential defect or (3) was received as an Agency Complaint
- Payment of government imposed taxes and fees will be no more than $75 for a round - trip domestic flight (for itineraries with up to 4 flight segments). Baggage charges and other restrictions apply.
- If you make your payment within 48 hours of the due date, it will be noted on your account immediately. However, we cannot guarantee that the account will remain current or that you won't forfeit reward points.
- Must be located in the U.S. and must be in the primary business of selling automobile gasoline.
- Allows our Consumer, OPEN and Corporate Centurion Card Members complimentary access to the largest number of airport VIP lounges worldwide, regardless of the airline being flown, ticket class, or membership in a specific airline lounge program.
- Spoof@americanexpress.com is response to
Down
- Program Companion tickets are subject to government taxes / fees and airline-imposed fuel / security surcharges and fees of no more than $2,500 roundtrip
- Any Customer Contact where (1) a customer expresses dissatisfaction or confusion concerning terms, costs, or features of a product or service or (2) any Customer Contact that would otherwise be a Priority Complaint but for which the customer is not identifiable.
- You can rely on Global Assist Hotline 24 hours a day, 7 days a week for medical, legal, financial or other select emergency coordination and assistance services while traveling more than 100 miles from home
- Other programs such as NEXUS, SENTRI, and Privium are not eligible for this credit.You are responsible for paying all charges until the statement credit posts to your account.
- Event held for double the rewards until December 31, 2016
- Incidental fees such as baggae check, inflight refreshment
12 Clues: Spoof@americanexpress.com is response to • Event held for double the rewards until December 31, 2016 • Incidental fees such as baggae check, inflight refreshment • Must be located in the U.S. and must be in the primary business of selling automobile gasoline. • ...
Operations 2013-08-10
Across
- For assitance with customers, pricing questions, change, etc, page your ___.
- Work with a sense of _____.
- Walk showcase items to the cashier or place on ____ with a tag.
- Be polite and ____.
- Keep your work are ____ and organized.
- Be ___, polite and friendly with all customers.
- If there are more than 3 customers in line OR someone with a large purchase, call for _____.
Down
- Our main charity partner is ____.
- Pickups are not to exceed ___ hundred dollars.
- NEVER leave the showcase unattended while it is _____.
- Work like you are driving a car. Be aware of what is going on around you!
- When rolling, roll to the ____ department, size, and tag colour.
- Provide excellent customer ______.
13 Clues: Be polite and ____. • Work with a sense of _____. • Our main charity partner is ____. • Provide excellent customer ______. • Keep your work are ____ and organized. • Pickups are not to exceed ___ hundred dollars. • Be ___, polite and friendly with all customers. • NEVER leave the showcase unattended while it is _____. • ...
Sunrun EOps August 2022 Crossword 2022-08-29
Across
- Sunrun has recently partnered with ___ Energy
- The most recent Jordan Peele thriller
- Weekly ____ (previously known as the weekly newsletter)
- The sales and design tool used that generates the Design Plan for the customer
- At Sunrun, we start with _____
- Field service and ______ teams are now in EOPs!
- The new VP of Supply Chain and Platform Services (full name)
Down
- Inflation ______ Act
- Nasa is returning to the moon with the ____ Mission
- This EOps Director just celebrated their 15 year workiversary this month (full name)
- Acronym for the band that sings "The Right Stuff"
- The ____ Stuff, the theme song to our new EOps Vision statement
- This show has a green character that premiered on Disney+ this month
13 Clues: Inflation ______ Act • At Sunrun, we start with _____ • The most recent Jordan Peele thriller • Sunrun has recently partnered with ___ Energy • Field service and ______ teams are now in EOPs! • Acronym for the band that sings "The Right Stuff" • Nasa is returning to the moon with the ____ Mission • Weekly ____ (previously known as the weekly newsletter) • ...
Trupanion Coverage 2014-07-11
Across
- What an owner should submit to receive a guarantee for coverage.
- You should never waive this for enrollments, except for hospital employees.
- The knowledgebase where you should look for all policy and procedure related questions.
- For completely comprehensive coverage for intact pets on the 12/12 policy, this must be added to the for all intact pets. It is only required for breeding pets on the 05/14 policy.
- Email to send information when a clinic would like more brochures or certificates.
- The amount of actual veterinary bills that Trupanion covers.
- The Trupanion original, revolutionary program that allows for electronic claims submission.
- Trupanion's founder and CEO.
- The name of the 12/12 policy rider for alternative treatments.
- Our service level (SVL) goal for number of calls answered within 30 seconds.
- Overview of pet's medical history to provide information regarding possible pre-existing conditions.
- You should always leave one of these in PO after every single phone call.
Down
- Something to offer policyholders, especially if it's their first claim.
- The claim payment option for hospitals to receive reimbursement for services rendered.
- Team to contact with solicitor, media, or company involvement related calls.
- Exam fees are an example of this.
- The team to contact when you're unable to console an escalated customer or veterinarian.
- The cap Trupanion has in place for policies for the annual rate adjustments.
- Trupanion's number one customer.
- Trupanion's number two customer.
- The program you should use for every new quote, trial activation, and enrollment.
- You should strive for this on every phone call for new enrollments and trial activations.
- The person to contact if you need help with any claims related issues, i.e. deductible applications, deleting or moving claims, what information is needed
- This is required for 30-day certificates.
- The number of days an owner has to reactivate a policy after a cancellation.
- What you create when you're unable to reach a Retention team member for cancellation requests.
- What an owner should submit for ineligible claims.
- The team to contact when a claim is in the status of "inprocesspendinginfo."
- Injury and illness waiting periods.
29 Clues: Trupanion's founder and CEO. • Trupanion's number one customer. • Trupanion's number two customer. • Exam fees are an example of this. • Injury and illness waiting periods. • This is required for 30-day certificates. • What an owner should submit for ineligible claims. • The amount of actual veterinary bills that Trupanion covers. • ...
RCC ACTIVITY 2023-11-14
Across
- Person, entity or company to whom goods are consigned
- Foreign currency used in international trade.
- The action of employing great physical or moral force for a specific purpose.
- Work done jointly with other people
- is the physical transfer of a good from one point to another, such as the transfer of goods from the warehouse to the customer.
- A group of people who organize themselves to carry out an activity or work.
- the point at which materials or finished goods are delivered to customers and suppliers.
- Benefit or profit obtained from something.
- Public office of the State, located at borders, ports or airports, where the goods and merchandise being imported or exported are registered and the duties owed are collected according to the corresponding tariff.
- It is the space destined to the storage of products
Down
- informative document, which does not generate accounting records, and is used to fix the price of a good or service offered to a customer.
- Transmission of signals by means of a code common to the transmitter and receiver.
- the prices to be paid by users for the transportation of their goods from one airport to another
- waybill Shipping document used by the airlines for air freight
- are all goods and services sold by a country in a foreign territory for its own use.
- An account detailing the goods purchased or services received, together with their quantity and amount, and delivered to the party required to pay for them
- A system that allows the exchange of messages between different computers interconnected through a network.
- are all the operations carried out to make it possible for a product to reach the consumer.
- are all goods and services purchased by a country in a foreign territory for use in the national territory.
- is a person's ability to influence, motivate, organize and carry out actions to achieve his or her goals and objectives.
- note is a legal document used in sales transactions involving a discount after the issuance of the invoice.
- One who shops in a commercial or public establishment, especially one who does so on a regular basis.
22 Clues: Work done jointly with other people • Benefit or profit obtained from something. • Foreign currency used in international trade. • It is the space destined to the storage of products • Person, entity or company to whom goods are consigned • waybill Shipping document used by the airlines for air freight • ...
Pricing Strategies 2023-11-02
Across
- When the total costs and revenues are equal
- the path a product takes without the help of intermediaries between the producer and the consumer
- Aims to maximize customer quantity by setting low prices
- an individual or organization that brings buyers and sellers together for a fee
- the amount of money a business charges for a product or service
- when there is a reduction in price based on cash, quantity, trade, and seasonal factors
- the path a product takes using intermediaries between the producer and the consumer
- Sets prices at the highest value customer will pay with the goal of maximizing revenue
- the amount added to the cost of the product to determine the selling price
- a traditional business serving customers in a physical building as opposed to online
- people or services in the middle of a transaction
- serve customers without requiring a physical location
Down
- This is a metric that Marketers use to calculate the outcome of a specific marketing investment or a specific marketing campaign
- a type of shopping available to consumers with computers and access to the Internet
- Businesses that set prices below competition are using
- Businesses that set prices at similar pricing with competition are using
- prices heavily impacted by your competition
- a marketing tactic designed to generate an emotional response from the customer
- adjust prices within product lines to support the overall success of another product
- when a large supply of a product exists and the demand is low
- a distribution channel intermediary that sells products mainly to customers
- a reseller who buys goods, stores them, and then sells them in smaller quantities to retailers or other organizations
- the locations and methods used to make products available to customers
- when there is a small, limited quantity of a product (real or perceived) but a very large demand
- the path that is taken by a user on an application or website in order to complete a specific task.
- is in between a brick and mortar and a virtual enterprise – it offers goods and services in a traditional storefront and through ecommerce
26 Clues: When the total costs and revenues are equal • prices heavily impacted by your competition • people or services in the middle of a transaction • serve customers without requiring a physical location • Businesses that set prices below competition are using • Aims to maximize customer quantity by setting low prices • ...
Telecom Jargon 2013-04-19
Across
- ....per subscriber-a commonly used telecom valuation metric
- When a customer leaves your network
- Country where Airtel raised $1.5bn debt rcently
- Acronnym for telecom policy announced in 2012
- The shared services group of Bharti Airtel
- Main sector where Bharti Foundation focusses on
- This policy change will help DTH business explode
- Network.....-the concept which suggests equal treatment of all data packets
- Investment banking group usually covering telecom, media and technology
- The basic resource of an entity
Down
- Profitability metric commonly used in telecom industry
- Acronym for throttling broadband users speed beyond certain usage in unlimited plans
- The next frontier of growth for mobile operators
- Finance......-the finance document rolled out in Mar-13 laying out roadmap
- Tax applied on DTH service in some states
- Acronym for Intra circle roaming
- Revenue........-a function which ensures Airtel gets the revenue it is entitled to
- Industry Jargon for telecom tower
18 Clues: The basic resource of an entity • Acronym for Intra circle roaming • Industry Jargon for telecom tower • When a customer leaves your network • Tax applied on DTH service in some states • The shared services group of Bharti Airtel • Acronnym for telecom policy announced in 2012 • Country where Airtel raised $1.5bn debt rcently • ...
4/18 Crossword Puzzle 2025-04-17
Across
- The group of customers a product is aimed at.
- What holiday is on Sunday?
- In order for something to be considered a product, it must have what?
- What is the name of your newest classmate?
- What is Kendrick Thompson?
- Where does Mr. Hart work part-time?
- The student with the highest grade in this class.
- How much does a slushy cost in the school store?
- What does the G.W. in G.W. Carver stand for?
Down
- The best way to advertise to young people.
- An image that represents a brand.
- What GMAS is Felesia going to pass this year?
- The way a company is perceived and experienced by potential customers.
- What is Miss Barclift's first name?
- What is the name of this class?
- Tristen Bramley's middle name.
- Someone who purchases your product or service.
- TJ's real name.
18 Clues: TJ's real name. • What holiday is on Sunday? • What is Kendrick Thompson? • Tristen Bramley's middle name. • What is the name of this class? • An image that represents a brand. • What is Miss Barclift's first name? • Where does Mr. Hart work part-time? • The best way to advertise to young people. • What is the name of your newest classmate? • ...
Bunnings Safety Crossword 2023-07-06
Across
- Worn to protect your hands.
- Located at GI, Trade Desk, Café, Service Desk and Reception. Contains bandages & Band-Aids. Three words.
- Used to cut thin strapping & cardboard. Two words.
- Used in Goods Inwards and Trade to prevent vehicles from rolling.
- To be used to cordon off areas.
- Used to cut thick strapping & cardboard. Two words.
Down
- Worn to be seen in dangerous areas.
- To be used when collecting 6+ trolleys. Two words.
- To be maintained when using safety ladders. A number and two words.
- Used to unload trucks and load customer vehicles.
- Used when cleaning up a hazardous chemical. Two words.
- Must be completed each day before using certain equipment.
- Worn protect your feet.
13 Clues: Worn protect your feet. • Worn to protect your hands. • To be used to cordon off areas. • Worn to be seen in dangerous areas. • Used to unload trucks and load customer vehicles. • To be used when collecting 6+ trolleys. Two words. • Used to cut thin strapping & cardboard. Two words. • Used to cut thick strapping & cardboard. Two words. • ...
PBMF chapter 3 Vocab 2021-09-27
Across
- a contract to rent something
- A proposal in the contract for a good and service
- regulates how contracts are written, executed and enforced
- Legally binding agreement between two parties
- Rights the customer has which are expectation of fair rights
Down
- A number used by the IRS for businesses.
- List's the goods or services provided by the business and the price.
- All parties agree to the rules
- A order to remove unsafe products from the market.
- When a party breaks the contract without a legitimate reason
- Something in value must be promised in return
- describes the employment between a business and an employee
- a person is able to legally able to enter a contract
13 Clues: a contract to rent something • All parties agree to the rules • A number used by the IRS for businesses. • Something in value must be promised in return • Legally binding agreement between two parties • A proposal in the contract for a good and service • A order to remove unsafe products from the market. • a person is able to legally able to enter a contract • ...
Bradning crossword 4 2025-12-09
Across
- you create Brand Awareness while _ _ _ _ _ brand image
- are attributes or benefits not necessarily unique to the brand but may, in fact, be shared with other brands
- is related to the extrinsic properties of the product or service, including how the brand attempts to meet customers’ psychological or social needs.
- is related to brand Influencing consumer at point of sale.
- customer-based brand equity is ccustomers reacting negatively to presence of brand
- are customers’ emotional responses and reactions to the brand.
- is customers’ personal opinions about and evaluations of the brand, which consumers form by putting together all the different brand performance and imagery associations.
- means finding the proper location in the minds of a group of consumers
- _ _ _ _ _ of brand awareness measures how likely it is for a brand element to come to mind and the ease with which it does so.
- _ _ _ _ _ _ _ of brand awareness measures the range of purchase and usage situations in which the brand element comes to mind and depends to a large extent on the organization of brand and product knowledge in memory.
Down
- effect that in brand equity arises from differences in customer response
- customer-based brand equity is customers reacting more favorably to presence of brand.
- Brand _ _ _ _ _ _ _ _ measures various aspects of the awareness of the brand and how easily and often the brand is evoked under various situations or circumstances.
- are formally defined as attributes or benefits that consumers strongly associate with a brand, positively evaluate, and believe that they could not find to the same extent with a competitive brand.
- measure of the perceived worth of a brand or product in the eyes of consumers
- describes the nature of this relationship and the extent to which customers feel that they are in sync with the brand.
- Model that considers how brand positioning affects what consumers think, feel, and do and the degree to which they resonate or connect with a brand.
- Designing and delivering a product that fully satisfies consumer needs and wants is a prerequisite for successful is related to Brand _ _ _ _ _ _ _ _ _ _ _
18 Clues: you create Brand Awareness while _ _ _ _ _ brand image • is related to brand Influencing consumer at point of sale. • are customers’ emotional responses and reactions to the brand. • means finding the proper location in the minds of a group of consumers • effect that in brand equity arises from differences in customer response • ...
Commerce Crossword - 3/3/25 2025-03-02
Across
- - A repayment or sum of money payed to an unhappy customer
- - Make a serious or heartfelt request
- - Someone who purchases items for personal use
- - Action of helping and/or assisting someone
- - A Dishonest scheme or fraud usually targetted online at people for money
- - A conclusion or resolution made after cosideration
- - Buying and selling goods
- - A Legally enforceable document between 2 or more people
Down
- - A Written Guarantee to a purchaser with a promise to repay or refund in a certain time period
- - Pay someone for the temporary use of something
- - An item manufactured and refined for sale
- - Someones regular profession or occupation
- - A protected string of symbols/numbers/letters used to authenticate access to sensitive information
- - Buying something
- - An Agreement that usually involves an obligation that cannot be broken
- - Online applications to protect senstive and private information
- - Legitimate actions
- - Online crimes like fraud and scamming
18 Clues: - Buying something • - Legitimate actions • - Buying and selling goods • - Make a serious or heartfelt request • - Online crimes like fraud and scamming • - An item manufactured and refined for sale • - Someones regular profession or occupation • - Action of helping and/or assisting someone • - Someone who purchases items for personal use • ...
Chapter 13.1 Key Terms Created by: Brendan Smith 2017-01-10
Across
- is a group of customers who share common wants and needs.
- involves one or more intermediaries.
- a pathway to direct products to consumers
- the point at which total revenues, or sales, equal total costs and expenses of developing and offering a product or service
- consists of four basic marketing strategies:product, place, price, and promotion, known as the four p's
Down
- occurs when goods or services are sold from the producer directly to the customer
- to build and maintain relationships with their customers
- is the process of creating, promoting, and presenting a product or service to meet the wants and needs of consumers, wherever they are.
8 Clues: involves one or more intermediaries. • a pathway to direct products to consumers • to build and maintain relationships with their customers • is a group of customers who share common wants and needs. • occurs when goods or services are sold from the producer directly to the customer • ...
Chapter 13.1 Key Terms Created by:Kadin Hendrix 2017-01-10
Across
- To build and maintain relationships with their customers
- Is a group of customers who share common wants and needs
- Consists of four basic marketing strategies:product,place,price,and promotion
- distribution Involves one or more intermediaries
Down
- Is the point at which total revenues,or sales,equal total cost and expenses of developing and offering a product or service
- of distribution Is a pathway to direct products to consumers
- distribution Occurs when goods or services are sold from the producer directly to the customer
- Is the process of creating, promoting, and presenting a product or service to meet the wants and needs of consumers.
8 Clues: distribution Involves one or more intermediaries • To build and maintain relationships with their customers • Is a group of customers who share common wants and needs • of distribution Is a pathway to direct products to consumers • Consists of four basic marketing strategies:product,place,price,and promotion • ...
Chapter 13.1 Key Terms Created By: Morgan Able 2017-01-10
Across
- a pathway to direct products to consumers.
- the process of creating, promoting, and presenting a product or service to meet the wants and needs of consumers, wherever they are.
- occurs when goods or services are sold from the producer directly to the customer.
- consists of four basic marketing strategies: product, place, price, and promotion, collectively known as the four Ps.
- a group of customers who share common wants and needs.
- the point at which total revenues, or sales, equal total costs and expenses of developing and offering a product or service.
Down
- to build and maintain relationships with their customers.
- involves one or more intermediaries.
8 Clues: involves one or more intermediaries. • a pathway to direct products to consumers. • a group of customers who share common wants and needs. • to build and maintain relationships with their customers. • occurs when goods or services are sold from the producer directly to the customer. • ...
Chapter 13.1 Key Terms Created by: Aaron Sterling 2019-01-08
Across
- A group of customers who share common wants and needs
- A pathway to direct products to consumers
- The point at which total revenues, or sales, equal total costs and expenses of developing and offering a product or service
- Involves one or more intermediaries
- The process of creating, promoting, and presenting a product or service to meet the wants and needs of consumers, wherever they are
Down
- Build and maintain relationships with their customers
- Occurs when goods or services are sold from the producer directly to the customer
- Consists of four basic marketing strategies: product, place, price, and promotion, collectively known as the four p's
8 Clues: Involves one or more intermediaries • A pathway to direct products to consumers • A group of customers who share common wants and needs • Build and maintain relationships with their customers • Occurs when goods or services are sold from the producer directly to the customer • ...
Chapter 13.1 key terms by Daniela Perez 2016-01-05
Across
- consists of four basic marketing strategies: product, place, price, and promotion, collectively known as the four Ps.
- to build and maintain relationship with their customers.
- is the point at which total revenues, or sales, equal total cost and expenses of developing and offering a product or service.
- involves one or more intermediaries.
Down
- is a pathway to direct products to consumers.
- a group of customers who share common wants and needs.
- the process of creating, promoting and presenting a product or service to meet the wants and needs of consumers.
- occurs when goods or services are sold from the producer directly to the customer.
8 Clues: involves one or more intermediaries. • is a pathway to direct products to consumers. • a group of customers who share common wants and needs. • to build and maintain relationship with their customers. • occurs when goods or services are sold from the producer directly to the customer. • ...
ELEMENTS OF MARKET RESEARCH 2020-09-10
Across
- Sales forecasting method used.
- To create a customer profile, the firm must investigate behaviour and d______________________
- The purpose of this strategy is to stimulate demand for the firm's products
- Process of dividing the general market into subsets
- Market research is the process of collecting and analysing information about _____________________
- Type of data collected
- Example of a product characteristic
Down
- A _______ market refers to a subset of the population
- The process of measuring the performance of a company's products against competitors
- Research method that collects opinions
- Market refers to the potential ___________ for a product or service
- Those customers that the firm has decided to serve
12 Clues: Type of data collected • Sales forecasting method used. • Example of a product characteristic • Research method that collects opinions • Those customers that the firm has decided to serve • Process of dividing the general market into subsets • A _______ market refers to a subset of the population • Market refers to the potential ___________ for a product or service • ...
CWSP Crossword Puzzle 2022-09-09
Across
- Doing something on your own without being told is taking...
- A set date to talk with coworkers
- Being on time
- The person in charge of a group of workers is
- A spreadsheet program from Microsoft
- A person in charge of organizing events, activities, and who is in charge of connections with other workplaces
Down
- Listening and providing the best service to meet customer needs
- To be truthful
- A semester evaluation that CWSP holds for workers
- A group of people that you work with
- A form that is filled out after a day of work
- Associating with other professionals to share
12 Clues: Being on time • To be truthful • A set date to talk with coworkers • A group of people that you work with • A spreadsheet program from Microsoft • A form that is filled out after a day of work • The person in charge of a group of workers is • Associating with other professionals to share • A semester evaluation that CWSP holds for workers • ...
Contact Centre Edition 2026-01-31
Across
- The agent who answers customer calls/chats
- When a call is transferred to Teamleader
- MUFG value demonstrated by doing the right thing, even when unseen
- A supervisor who supports agents on the floor/chat
- Last Name of our Service Delivery Manager
- The month when MUFG’s acquisition of Link Group was successfully completed
- The ability to understand and share a customer’s feelings
Down
- A key behaviour expected of CSO representing MUFG’s brand
- MUFG’s core value focused on long-term trust and responsibility
- The group that handles MUFG clients
- Cash payout to shareholders from profits or takeover proceeds
- Global financial group also known as Mitsubishi UFJ Financial Group
12 Clues: The group that handles MUFG clients • When a call is transferred to Teamleader • Last Name of our Service Delivery Manager • The agent who answers customer calls/chats • A supervisor who supports agents on the floor/chat • A key behaviour expected of CSO representing MUFG’s brand • The ability to understand and share a customer’s feelings • ...
business 2022-08-31
Across
- a process used in statistical analysis in which a predetermined number of observations are taken from a larger population.
- share Out of total purchases of a customer of a product or service, what percentage goes to a company
- means your business is more concerned with meeting the wants and needs of your customers than with making as many products as possible in an inexpensive and efficient way
- acumen skill can be defined as the ability to look ahead to see things others, including customers and competitors,
- is the process of dividing a broad consumer or business market, normally consisting of existing and potential customers
- who intends to order, order, or use purchase goods, products, or services primarily.
- a person who buys goods or services from a shop or business.
- a marketing approach wherein the processes of product development and creation are focused on satisfying the needs of consumers.
- the action or business of promoting and selling products or services,
Down
- a company that gathers and analyses information about consumers' needs and preferences.
- a segment of a larger market that can be defined by its own unique needs, preferences, or identity that makes it different from the market at large.
- works that analyze, assess or interpret an historical event, era, or phenomenon, generally utilizing primary sources to do so.
- brings together a small group of people to answer questions in a moderated setting.
- is where the expectations or opinions of the person conducting an interview interfere with their objectivity, either negatively or positively, clouding their judgment of the person being interviewed.
- the amount of money a business allocates for expenses related to the promotion of its goods or services.
- an ongoing emotional relationship between you and your customer, manifesting itself by how willing a customer is to engage.
- is an organized effort to gather information about target markets and customers: know about them, starting with who they are.
- is a marketing strategy that involves identifying specific personas or markets for specific content.
18 Clues: a person who buys goods or services from a shop or business. • the action or business of promoting and selling products or services, • brings together a small group of people to answer questions in a moderated setting. • a company that gathers and analyses information about consumers' needs and preferences. • ...
NZST Airport Operations 2020-03-30
Across
- Stage 3: Check the _____ to check the baggage allowance
- Printing the labels and attaching to bags is known as
- Complete the job title: Customer Service _______
- The first stage of check in is the ______
- These are not included in your hand luggage allowance
Down
- Skis, surf boards and golf clubs are ______ baggage
- In stage two the CSA will ask for ID such as a ________
- When pax are through security, they are now ______
- Stage 7 Tell pax which _____ to go to
- Where is New Zealand's busiest Airport?
- In Stage 5 the CSA asks security and ___goods questions
11 Clues: Stage 7 Tell pax which _____ to go to • Where is New Zealand's busiest Airport? • The first stage of check in is the ______ • Complete the job title: Customer Service _______ • When pax are through security, they are now ______ • Skis, surf boards and golf clubs are ______ baggage • Printing the labels and attaching to bags is known as • ...
PBMF chapter 3 Vocab 2021-09-27
Across
- a contract to rent something
- A proposal in the contract for a good and service
- regulates how contracts are written, executed and enforced
- Legally binding agreement between two parties
- Rights the customer has which are expectation of fair rights
Down
- A number used by the IRS for businesses.
- List's the goods or services provided by the business and the price.
- All parties agree to the rules
- A order to remove unsafe products from the market.
- When a party breaks the contract without a legitimate reason
- Something in value must be promised in return
- describes the employment between a business and an employee
- a person is able to legally able to enter a contract
13 Clues: a contract to rent something • All parties agree to the rules • A number used by the IRS for businesses. • Something in value must be promised in return • Legally binding agreement between two parties • A proposal in the contract for a good and service • A order to remove unsafe products from the market. • a person is able to legally able to enter a contract • ...
Rhode Island Energy Crossword 2024-06-26
Across
- How many days are there in the Billing Window?
- What is the name of the system that agents will use to see their schedule
- RIE is responsible to repair this
- Is RI an Energy Supplier
- The Service Entrance Cable that is attached to a premise belongs to who?
- One of the RIE alerts
- Can an Additional Ratepayer update the email on file
Down
- You can locate meter information, location address, and entrance instructions in which CSS window/section?
- What does CTP stand for
- Which Protection needs a Financial Hardship form?
- Winter Moratorium begins in:
- Where do we transfer customers who are going to pay with a debid/credit Card?
- This is a Gas Emergency
- Responsible For Meter Box
14 Clues: One of the RIE alerts • What does CTP stand for • This is a Gas Emergency • Is RI an Energy Supplier • Responsible For Meter Box • Winter Moratorium begins in: • RIE is responsible to repair this • How many days are there in the Billing Window? • Which Protection needs a Financial Hardship form? • Can an Additional Ratepayer update the email on file • ...
Cost Concepts 2024-01-17
Across
- A measure of whatever causes the incurrence of a variable cost.
- All costs that are incurred to secure customer orders and get the finished product or service into the hands of the customer.
- A cost that varies, in total, in direct proportion to changes in the level of activity.
- All costs that are involved in acquiring or making a product.
- Materials that become an integral part of a finished product and whose costs can be conveniently traced to it.
- If expressed on a per unit basis, it varies inversely with the level of activity.
- A cost that has already been incurred and that cannot be changed by any decision made now or in the future.
- A cost that can be easily and conveniently traced to a specified cost object.
Down
- All executive, organizational, and clerical costs associated with the general management of an organization rather than with manufacturing or selling.
- All manufacturing costs except direct materials and direct labor.
- A cost that contains both variable and fixed cost elements.
- Direct materials cost plus direct labor cost.
- Factory labor costs that can be easily traced to individual units of product.
- Costs that are taken directly to the income statement as expenses in the period in which they are incurred or accrued.
- Direct labor cost plus manufacturing overhead cost.
15 Clues: Direct materials cost plus direct labor cost. • Direct labor cost plus manufacturing overhead cost. • A cost that contains both variable and fixed cost elements. • All costs that are involved in acquiring or making a product. • A measure of whatever causes the incurrence of a variable cost. • All manufacturing costs except direct materials and direct labor. • ...
Business Review 2023-06-06
Across
- value of a single company’s sales or revenues compared with the sales of all businesses in a market.
- symbol or design that is used to identify a product or company
- identifying, anticipating, and satisfying customer needs
- Unique selling point
- Most expensive sampling method
- Type of segmentation based on country, region or state.
Down
- place where buyers and sellers come together or interact
- A type of sampling that involves selecting a group from each region
- Price low in order to beat the competition
- When customers stay loyal to one brand
- Helps establish a price for the product/service
11 Clues: Unique selling point • Most expensive sampling method • When customers stay loyal to one brand • Price low in order to beat the competition • Helps establish a price for the product/service • Type of segmentation based on country, region or state. • place where buyers and sellers come together or interact • identifying, anticipating, and satisfying customer needs • ...
CROSSWORD ON - AI - DEEP LEARNING 2024-01-06
Across
- It is a virtual assistant which uses deep learning and is made by Amazon.
- deep learning algorithms learn from ______________.
- Wimbledon 2018 used _________ to analyse player emotions and expressions through hundreds of hours of footage telecast.
Down
- It is often made possible by artificial neural networks, which imitate neurons.
- Deep learning is a subset of ______________.
- ___________and service bots provide customer service and are able to respond in an intelligent and helpful way.
6 Clues: Deep learning is a subset of ______________. • deep learning algorithms learn from ______________. • It is a virtual assistant which uses deep learning and is made by Amazon. • It is often made possible by artificial neural networks, which imitate neurons. • ...
Online crossword 2024-12-10
Across
- - Customer feedback about a product.
- - The service of bringing items to your door.
- - The function to find specific items in an online store.
- - The digital base where e-commerce operations are conducted.
- - A guarantee for the repair or replacement of a product.
- - A personal profile required for online transactions.
- - The process of completing an online purchase.
- - The transport of goods from seller to buyer.
Down
- - A complete list of available items in stock.
- - A company that provides goods or services.
- - The exchange of a product for money.
- - A reduction on the usual price.
- - A comprehensive list of items offered for sale.
- - The action of sending back purchased items.
- - Monitoring the status and location of a delivery.
- - The method of transferring money for a purchase.
- - A request to purchase goods.
- - A virtual basket for collecting items before purchase.
18 Clues: - A request to purchase goods. • - A reduction on the usual price. • - Customer feedback about a product. • - The exchange of a product for money. • - A company that provides goods or services. • - The service of bringing items to your door. • - The action of sending back purchased items. • - A complete list of available items in stock. • ...
OMMO Accelerator 2025-08-18
Across
- What can advertisers do with an irrelevant Opportunity Score recommendation?
- Use "maximize the number of conversion leads" as a performance goal if the advertiser wants to improve leads _______.
- What is the one outbound Omnichannel feature that has a 45 days window per outreach
- Which CRM tab is a great tool for targeted commercial discovery?
- Which AI features can provide a summary of Ad Campaign performance?
Down
- Meta Verified for Business has 4 plans, which plan has Account Review for Facebook and Instagram
- One word to describe creatives built for the same product but using different customer motivations
- A prospective customer who has expressed interest in a company’s product or service, typically by sharing their contact information or other qualifying information via Messenger
- Tailored Solution is tied to which phase of OCIR-C?
- What advantage+ optimization feature allocates advertiser budget across ad sets to get the overall best results.
- Budget______is a strategy within your budget conversation that entails identifying unused budget to drive optimal performance
- Which foundational tools, while not directly rewarded, help build advertiser trusts are often bundled to strengthen the case for revenue-driving actions?
12 Clues: Tailored Solution is tied to which phase of OCIR-C? • Which CRM tab is a great tool for targeted commercial discovery? • Which AI features can provide a summary of Ad Campaign performance? • What can advertisers do with an irrelevant Opportunity Score recommendation? • What is the one outbound Omnichannel feature that has a 45 days window per outreach • ...
Chapter 7 2017-01-14
Across
- Front line hospitality employees who interact with guests have to be good at performing what is termed _________.
- It is a way to explain how the organization, group, or work team influence the behavior or its members.
- Employees must possess sufficient _______.
- The need to be attached to successful performance
- It can motivate employees by providing fun ways to minimize these less attractive aspects.
- He uses the concept of role in a unique way to enhance the nature and performance of the job.
- A program designed to provide a reward to employees who achieve a notable goal.
- It can lead to problems if empowered employees make decisions that are disadvantageous to other employees or to the organization as a whole.
- The heart of traditional MBO is the __________.
- Describes the fit between what the leader says and what the leader does.
- Goals should satisfy the _______, that is, goals should be specific, measurable, Attainable, Result oriented, and Time bound.
- Organization often make their goal-setting process systematic by incorporating Peter Drucker's ______________.
- High performance may lead to ___________.
- A one time payment made to an employee who exhibited great performance through some specific act.
- It is a simple idea that is difficult to put into practice.
Down
- When all customer tips are put into a common "collection" and are then divided proportionally between the servers on duty.
- Maintains that organizations need to relate rewards directly to performance.
- To deliver great customer service, you need to have the _______.
- Most managers are familiar with the value for the overall organization of _______ for individual employees and units.
- Having the _____ of the company personally recognize excellent performance sends a clear signal that needed stellar performance is valued.
- Former Southwest Airlines CEO _______ said, "I can't anticipate all of the situations that will arise at the stations across out system.
- Voluntary payments given to service providers by customers after providers deliver service.
- The most effective hospitality companies also use ______________.
- Rewarding desired behaviors is called ______________.
- A bonus paid to all employees of a group for successfully meeting a specific goal.
- An increase in base pay that is tied to individual performance.
- A one-time lump sum payment made to an employee based on a performance evaluation.
- Walt Disney said, "You don't work for a dollar, you work to create and have ____."
- When employees join any organization, they join a ______.
- Manager _______ told newly hired Charles Jones explicitly that his primary responsibility was to greet and welcome the guests.
30 Clues: High performance may lead to ___________. • Employees must possess sufficient _______. • The heart of traditional MBO is the __________. • The need to be attached to successful performance • Rewarding desired behaviors is called ______________. • When employees join any organization, they join a ______. • It is a simple idea that is difficult to put into practice. • ...
Technical Crossword 2016-12-17
Across
- Troubleshooting problems.
- Never fend for themselves.
- - Gets us all talking.
- Rebooting me can fix network problems.
- - Gets hardware going the right way.
- Fixes a massive amount of windows problems.
- Software nobody wants.
- - Holds scores of customer data.
- Busy business with incentives.
Down
- - Focus in on this sound solution.
- - Carry it with you where ever you go.
- - Needed to help a customer.
- When all else fails:
- A drinking place for audio.
- - The ultimate tool.
- Worth a trawl if you're stuck on a call
- For all of your virtual needs.
- Our giant repair center is where?
- Makes fridges, washing machines, tablets and TV's.
- If TV picture breaks up or is blocky you should:
- Its more than just a fruit.
21 Clues: When all else fails: • - The ultimate tool. • - Gets us all talking. • Software nobody wants. • Troubleshooting problems. • Never fend for themselves. • A drinking place for audio. • Its more than just a fruit. • - Needed to help a customer. • For all of your virtual needs. • Busy business with incentives. • - Holds scores of customer data. • Our giant repair center is where? • ...
Vacation Holds/Cancellation Process 2025-12-05
Across
- This is the button in EC to click when a customer wants to abandon a planned vacation hold.
- This is the button to select in Employee Console that changes the dates of a vacation hold that's already been established.
- This is the screen in MAS you would enter the cancel date on.
- This is what should be updated under the Account tab in EC OR on Screen 1 in MAS when a customer cancels their account.
- This is the VCR code to use in MAS when a customer goes on vacation hold for more than 4 weeks.
- This is the minimum amount of time a customer can put their account on vacation hold.
Down
- This is the tab in the SOS you would find vacation hold details.
- This is the screen number in MAS where pending credits appear on after a cancel date is entered on screen 2.
- This is the line in screen 2 where you would type "IV" when a customer puts their account on vacation hold.
- This is the VCR Code to use in MAS when a customer returns from vacation hold.
- This is the maximum amount of times a customer in this area can place their account vacation hold per year.
- This is the tab in Employee Console you would select to start the process for a vacation hold.
- This is the VCR code to use in MAS when a customer cancels their account due to moving.
- This is the system used to put accounts on vacation holds that will last longer than 4 weeks.
14 Clues: This is the screen in MAS you would enter the cancel date on. • This is the tab in the SOS you would find vacation hold details. • This is the VCR Code to use in MAS when a customer returns from vacation hold. • This is the minimum amount of time a customer can put their account on vacation hold. • ...
BSA Training 2022-06-27
Across
- the USA _____Act focuses on customer identification
- All banks must have a written customer______program
- you must file a SAR on ______ abuse
- what you file if a cash transaction exceeds $10,000
- _____ is a example of a professional service provider
- 314(a) is use for ______sharing
- what does the "F" in OFAC stand for?
Down
- attempting to avoid large currency reporting by using smaller multiple transactions
- how many days to you have to file a SAR after you determine it is suspicious
- ________is one of the five pillars of BSA
- _____ is an example of money laundering
11 Clues: 314(a) is use for ______sharing • you must file a SAR on ______ abuse • what does the "F" in OFAC stand for? • _____ is an example of money laundering • ________is one of the five pillars of BSA • the USA _____Act focuses on customer identification • All banks must have a written customer______program • what you file if a cash transaction exceeds $10,000 • ...
Malware 2022-11-17
Across
- it locks a computer, encrypts files, and therefore prevents the user from being able to access the data.
- a malicious form of self-replicating software.
- they are a more sinister version of spy ware
- what do worms do that make them so hard to stop them
- Monitoring the prices of items to find the best deal
- controled by a bot hearder .
Down
- It infects a computer and causes it to download or display
- cause problems by using up network bandwidth .
- malicious software .
- Providing customer service online
- but unbeknown to the user it also performs malicious actions.
11 Clues: malicious software . • controled by a bot hearder . • Providing customer service online • they are a more sinister version of spy ware • cause problems by using up network bandwidth . • a malicious form of self-replicating software. • what do worms do that make them so hard to stop them • Monitoring the prices of items to find the best deal • ...
6 Critical Questions 2022-03-10
Across
- the program used by CE to enter claims into the system
- legal filing made in response to a party who is subjected to a wrongful act that did not include a breach of violation (2 wds)
- PR or Wilber HR (2 wds.)
- One of the CORE principles in CORE (3 wds)
- Key Results Area
Down
- One of the ways that car insurance companies can recover money that was paid out on claims to drivers insured by them
- Insurance Coverage Experts
- Requests handled by Production Support
- Service provided by client services
- Collectors of Redoubtable Expertise
- A contractual claim
11 Clues: Key Results Area • A contractual claim • PR or Wilber HR (2 wds.) • Insurance Coverage Experts • Service provided by client services • Collectors of Redoubtable Expertise • Requests handled by Production Support • One of the CORE principles in CORE (3 wds) • the program used by CE to enter claims into the system • ...
EPICentre Crossword Quiz 2024-10-24
Across
- A sense of trust and friendship among people who spend time together.
- Commitment or loyalty to a cause or task.
- The beliefs or opinions that are generally held about someone or something.
- A person or organization that buys goods or services.
Down
- The staff members or community within an organization.
- Something given in recognition of service, effort, or achievement.
- The quality of being outstanding or extremely good.
- A celebration of a significant date each year.
- Formal acknowledgment of someone's efforts or achievements.
- A planned series of actions aimed at achieving a goal.
- Adherence to moral and ethical principles; honesty.
11 Clues: Commitment or loyalty to a cause or task. • A celebration of a significant date each year. • The quality of being outstanding or extremely good. • Adherence to moral and ethical principles; honesty. • A person or organization that buys goods or services. • The staff members or community within an organization. • A planned series of actions aimed at achieving a goal. • ...
EPICentre Crossword Quiz 2024-10-24
Across
- A sense of trust and friendship among people who spend time together
- Commitment or loyalty to a cause or task
- The beliefs or opinions that are generally held about someone or something
- A person or organization that buys goods or services
Down
- The staff members or community within an organization
- Something given in recognition of service, effort, or achievement
- The quality of being outstanding or extremely good
- A celebration of a significant date each year
- Formal acknowledgment of someone's efforts or achievements
- A planned series of actions aimed at achieving a marketing goal
- Adherence to moral and ethical principles; honesty
11 Clues: Commitment or loyalty to a cause or task • A celebration of a significant date each year • The quality of being outstanding or extremely good • Adherence to moral and ethical principles; honesty • A person or organization that buys goods or services • The staff members or community within an organization • Formal acknowledgment of someone's efforts or achievements • ...
Quiz 2024-03-12
Across
- When processing a Jobseeker claim what screen can you manually adjust the start date
- What screen can you exempt an expectant mother from their mutual obligations on
- If a customer has remained eligible for payment during a suspension, what action would you take on the BA screen for customer
- Giving away or selling for less than market value without receiving adequate compensation is known as ____________
- How many weeks prior to expected birth of their child can a customer lodge a claim
- If an Age Pension customer is not Income tested, they are ________ tested
- what is the minimum age for a youth allowance claimant
- A customers activity level determines their allowable ______ for Child Care Subsidy
Down
- Most Jobseeker customers __________________ requirements are determined by their Participation Interview
- Name the learning tool that demonstrates how a customer can complete their business online
- A carer and care receiver must both be Australian ____________
- What screen in Process Direct tells you if a families customer has received employment income that should be included in their family income estimate
- If a customer has a sunflower farm and the purpose is not to make a profit, what type of farm is this?
13 Clues: what is the minimum age for a youth allowance claimant • A carer and care receiver must both be Australian ____________ • If an Age Pension customer is not Income tested, they are ________ tested • What screen can you exempt an expectant mother from their mutual obligations on • How many weeks prior to expected birth of their child can a customer lodge a claim • ...
GI INFORMATION 2024-02-05
Across
- Customer must have already received____ in some form (fax, mail, email, etc.)
- Applications are previewed for proper citizenship, identity, passport photo, etc.
- If the customer does not remember whether they previously reported their passport as lost or stolen, refer to_______.
- Reviewed by a Passport Specialist. If necessary, the application is removed from the system for a letter to be sent to the customer.
- You must create a __________for each customer which is to consist of 6 letters.
- part of the Olympic/Paralympic Team USA, advise the customer to request an appointment through their _____.
- you must have given the appropriate response 3 times.
- A customer can request a _______ instead of submitting Evidence of U.S. Citizenship for a fee of $150.00
Down
- book is valid for 5 years from the date it is issued.
- Received Letter (IRL) or Email (EIRL)
- the selected gender does not match the gender on the supporting documentation.
- CSR is to IMMEDIATELY notify their supervisor if they receive these types of calls.
- U.S. Passport Renewal Application
13 Clues: U.S. Passport Renewal Application • Received Letter (IRL) or Email (EIRL) • book is valid for 5 years from the date it is issued. • you must have given the appropriate response 3 times. • Customer must have already received____ in some form (fax, mail, email, etc.) • the selected gender does not match the gender on the supporting documentation. • ...
PBM Ch 10 Marketing Test Review 2021-11-17
Across
- Businesses that sell primarily to other businesses are in the __ market (abbreviation).
- Type of buying decision in which the consumer makes a purchase with no planning or research.
- Consists of dynamic activities that identify, anticipate, and satisfy customer demand while making a profit.
- The amount of money requested or exchanged for a product.
- The four Ps of marketing are: product, price, and __.
- This type of segmentation divides the market by certain preferences or lifestyle choices.
- Type of influence that makes each individual unique.
- Type of influence that comes from within a person or why a person has specific needs and wants.
- Function of marketing that includes decisions about advertising, personal selling, customer service, publicity, promotional events, and store design and layout.
- Strategy for using the elements of product, price, place, and promotion. (2 words, no spaces).
- Detailed description of the typical consumer in a market segment (2 words, no spaces).
- Many businesses use __ marketing to gather, store, and use customer data for marketing.
Down
- Motivator or change factor that comes from within the business inself (2 words, no spaces).
- This type of selling focuses on building long-term relationships with customers.
- Type of market segmentation based on where the customer lives.
- Type of segmentation that divides a market by the relationships between customers and the good or service.
- A document describing business and marketing objectives and the strategies and tactics to achieve them (2 words, no spaces).
- Type of marketing that is directed to a larger group of people who might buy a product.
- Type of influence that comes from the society in which a person lives.
- The function of marketing that handles activities involved in getting products through the different routes from the producers to the customers is __ management.
- Is a specific group of customers whose needs a company will focus on satisfying (2 words, no spaces).
- Influences from the environment in which a business exists.
- Type of segmentation that divides the market of potential customers by their personal statistics.
- Includes the activities involved in getting goods and services to customers.
- Anything that can be bought or sold.
25 Clues: Anything that can be bought or sold. • Type of influence that makes each individual unique. • The four Ps of marketing are: product, price, and __. • The amount of money requested or exchanged for a product. • Influences from the environment in which a business exists. • Type of market segmentation based on where the customer lives. • ...
Unit 8 Crossword Activity 2016-02-01
Across
- All the visuals and artistic elements used to present a product to the customer
- The way floor space is allocated for selling, storing, personnel, and customers
- Includes all the physical elements used to present an image of the business to the customer
- Occurs when a manufacturer helps a retailer pay for advertising costs
- Activities used to build and maintain a positive image about a company and its products
- The agencies or means used by a company to convey an advertising message
- Used in an effort to create a positive image, build goodwill, and increase customer loyalty for the business
- Set up on tables and shelves and are best for merchandise that customers can handle and example without the help of a salesperson
- Newspaper, Magazine, Direct mail are examples
- Any form of communication a business uses to inform, remind, or persuade customers to purchase products and improve its public image
Down
- Best for merchandise that is fragile or requires a lot of security
- Any non-personal paid form of communication designed to inform, persuade, or remind customers about a good or service
- The exterior design of the store, including the logo, sign, entrance, and landscaping
- Show customers how merchandise would look in their home or office
- The decoration, lighting, furniture, fixture, and signs used to create a store's image
- Encourages impulse purchasing
- Used to increase sales of a business and its products. Heavily used in new products
- Includes the use of email and the World Wide Web to promote products
- Planned, personalized communication designed to satisfy a customer's needs and wants
- Any non-personal form of communication designed to inform, persuade, or remind customers about a good or service
- A type of advertising directed to a targeted group of prospects and customers rather than to a mass audience
- Communications or activities used to stimulate sales, create awareness of a new product, or to create goodwill for the business
- Ways products are presented to customers
- Also called giveaways, are inexpensive, useful items with a company's name or logo
- All the communications or activities used to stimulate sales other than advertising, public relations or personal selling communications or activities
25 Clues: Encourages impulse purchasing • Ways products are presented to customers • Newspaper, Magazine, Direct mail are examples • Show customers how merchandise would look in their home or office • Best for merchandise that is fragile or requires a lot of security • Includes the use of email and the World Wide Web to promote products • ...
Operations Management 2026-01-29
Across
- Degree of customer involvement in services
- Tangible products produced by operations
- Output produced per worker
- Strategic decision focused on meeting customer expectations
- Comparison of performance against standards
- Organizational destinations derived from mission
- Strategic decision deciding how goods or services are produced
- Activities that transform inputs
- Minimum requirements to be considered by customers
- Measurements taken during the transformation process
- A key characteristic of goods
- Process of identifying the best geographic location for operations
- Ability to meet customer needs better than competitors
- A key characteristic of services
- Network linking suppliers, manufacturers, and customers
- Approach used to guide the operations function
- Function that tracks performance and manages funds
- Function that creates goods or services
- Services cannot be stored
- Services are produced and consumed at the same time
- Strategic decision integrating suppliers and distributors
- Strategic decision related to plant size and output level
- Strategic decision dealing with ordering and holding stock
- Locating facilities around the world
Down
- Strategic decision regarding geographic placement of facilities
- The management of systems or processes that create goods or provide services
- Nature of facility location decisions
- Location factor including roads, utilities, and logistics
- Ratio of output to input
- Strategic decision involving recruitment and job design
- The part of an organization responsible for producing goods or services
- Intangible outputs provided to customers
- Special abilities giving competitive advantage
- Strategic decision related to timing of operations
- Plan for achieving organizational goals
- Strategic decision concerning arrangement of machines and workflow
- Frederick W. Taylor is father of
- Resources used to produce goods or services
- Process of identifying strengths, weaknesses, opportunities, and threats
- Reason for an organization’s existence
- Function that generates demand
- Uncertainty arising from government policies
- Strategic decision ensuring reliable equipment and facilities
- Strategic decision defining what operations will produce
- Characteristics that differentiate a product or service
- Final goods or services produced
- Conversion of inputs into outputs
- Production innovation introduced by Henry Ford
- Measure of how efficiently inputs are converted into outputs (output ÷ input)
49 Clues: Ratio of output to input • Services cannot be stored • Output produced per worker • A key characteristic of goods • Function that generates demand • Activities that transform inputs • Frederick W. Taylor is father of • A key characteristic of services • Final goods or services produced • Conversion of inputs into outputs • Locating facilities around the world • ...
Appoinment and Reservation 2023-01-16
Across
- "I would like to ... a room for two."
- The word "amenities" has the close meaning to...
- Every guest who comes to the receptionist and says that the heater is broken, this includes complaints about...
- "I can't hear your name clearly. Would you ... it please?"
- "Ok, ... on for a moment. Let me check the data."
- "Could you ... the registration form, please?"
Down
- A customer at a hotel, motel, inn, or restaurant is called...
- They are a couple, so give them a room with one ... bed
- "Do you have a ... tonight?"
- "I would like to make a dinner..."
- "What ... would we meet?"
- Another word for "hotel" is...
- "Can you ... your last name, Sir?"
13 Clues: "What ... would we meet?" • "Do you have a ... tonight?" • Another word for "hotel" is... • "I would like to make a dinner..." • "Can you ... your last name, Sir?" • "I would like to ... a room for two." • "Could you ... the registration form, please?" • The word "amenities" has the close meaning to... • "Ok, ... on for a moment. Let me check the data." • ...
3rd + 4th Period Media Tech Crossword 2023-12-12
Across
- what Zoe always walks out of the library with
- the program that is Mr. Roberson approved
- the journalism student that visits between 3rd and 4th period
- Zoe's favorite media tech activity
- the laminator's name
Down
- last name of Emily's least favorite author to shelf
- what fell on Zoe and almost killed her
- the random guy that always hangs out between 3rd and 4th period
- Kyla's favorite media tech activity
- what Zoe starts at least one of per week
- the kind of cookie Zoe brought in to the people in the office at lunch
- why Zoe always leaves on time on Mondays
- Antonia's favorite media tech activity
13 Clues: the laminator's name • Zoe's favorite media tech activity • Kyla's favorite media tech activity • what fell on Zoe and almost killed her • Antonia's favorite media tech activity • what Zoe starts at least one of per week • why Zoe always leaves on time on Mondays • the program that is Mr. Roberson approved • what Zoe always walks out of the library with • ...
Target Crossword Puzzle 2018-01-11
Across
- Many $1, $3, $5 items can be found here
- Target's term for a customer
- Target's term for elevated service
- An ETL who serves as the manager on duty
- Women's clothing
- Main isle around the perimeter of the store
- A person who is knowledgeable about toys and electronics
- The name of our District Manager
- The number limit on carts we can safely push
- A list of merchandise on sale for the week
Down
- When a guest shops online and has their order ready for them in advance
- Security device used on high priced merchandise
- When everyone pitches in to help with go backs at noon
- "Make it ______ for the guest"
- When an item weights too much for one person to carry
- Helping guests save 5%
- Coupon app for our guests
- Name of the machine that crushes cardboard
18 Clues: Women's clothing • Helping guests save 5% • Coupon app for our guests • Target's term for a customer • "Make it ______ for the guest" • The name of our District Manager • Target's term for elevated service • Many $1, $3, $5 items can be found here • An ETL who serves as the manager on duty • Name of the machine that crushes cardboard • A list of merchandise on sale for the week • ...
Time to Shine 2022 2022-03-02
Across
- Late Returns Policy: $__ per day late fee for the first 3 days late
- New 3-tier ___ strategy
- Universal ___ Program
- Prom rental orders must be reserved this many days in advance
- D&D will be a workplace to ___, Learn, and Grow
- Dollar amount of non-refundable deposit to register a large wedding and get the groom's tux rental free
- Earn more faster with new _____ incentive (2 words)
- New store operating ___
- Standard deposit: Payment in ___ at time of fitting
- ___-channel approach
- Signing up school organizations and Prom ____ in every school are the best ways to hit Prom Sales Goals
Down
- Expedited ___ fee
- LMO: Last _____ Order Program
- 2.6 million ____ to take place in 2022
- Earn ___ for amazing customer service
- Earn more together with new Team Profit ____ incentive
- Alternate deposit: 50% deposit at time of measurement with ___ paid at pick-up
- This tool allows you to easily track store traffic and leads
18 Clues: Expedited ___ fee • ___-channel approach • Universal ___ Program • New 3-tier ___ strategy • New store operating ___ • LMO: Last _____ Order Program • Earn ___ for amazing customer service • 2.6 million ____ to take place in 2022 • D&D will be a workplace to ___, Learn, and Grow • Earn more faster with new _____ incentive (2 words) • ...
FCC Crossword 2014-01-11
Across
- Reason code for ER Down
- MSP screen where sale date is found
- A loan showing F/58 means there is a what on the account?
- MSP screen where attorney info is found
- DLQ1 subscreen in MSP for finding the estimated total amount due
- Response code for transferring to SPOC voicemail
- SPOC info is found here in MSP
- Reason code when transferring to escalation team
Down
- Reason code for SPOC not returning calls
- Response code for transferring to customer service
- F/BK or F/59 means the loan is in active what?
- Log code for when the borrower requests a reinstatement/payoff quote or when transferring to reinstatement team or attorney
- MSP screen where authorized parties are verified
- Log code for transferring to escalation team
- MSP screen where contact phone numbers are
- Response code for transferring to 7 day exception team
- MSP screen where we input notes
- HPS transfer response code
18 Clues: Reason code for ER Down • HPS transfer response code • SPOC info is found here in MSP • MSP screen where we input notes • MSP screen where sale date is found • MSP screen where attorney info is found • Reason code for SPOC not returning calls • MSP screen where contact phone numbers are • Log code for transferring to escalation team • ...
WEEKLY HUDDLE 2016-04-20
Across
- Our hotel General Manager (last name)
- Someone who pays for goods or services
- A facial expression characterized by turning up the corners of the mouth
- Our hotel lounge
- If you're not satisfied with your stay, let us know and we'll _________
- Give (someone) the authority or power to do something
- Take one for the ______.
- Lend a hand
- Recognize with gratitude; be grateful for
- Hear with intention
- The standard of something as measured against other things of a similar kind; the degree of excellence of something.
Down
- A strong feeling of support or allegiance.
- Our hotel Revenue Manager (last name)
- Transmit information
- Our hotel Controller (last name)
- The combined action of a group of people, especially when effective and efficient.
- A polite expression used when acknowledging a gift, service, or compliment, or accepting or refusing an offer.
- The ability to understand and share the feelings of another.
18 Clues: Lend a hand • Our hotel lounge • Hear with intention • Transmit information • Take one for the ______. • Our hotel Controller (last name) • Our hotel General Manager (last name) • Our hotel Revenue Manager (last name) • Someone who pays for goods or services • Recognize with gratitude; be grateful for • A strong feeling of support or allegiance. • ...
Level Up 9 Theme 6 Main Text 2025-03-20
Across
- The opposite of remove
- An unoccupied position or a job
- A place where you go to eat
- A person who makes food professionally
- A sport you play with rackets and a net
- Previous knowledge or skill
- A person who, for example, donates a lot of money to charities
- The person who employees work for
- A group of people working together
Down
- A chance to do something
- A way for an industry to recommend their product or service
- A person who buys products or services from a shop or business
- For example a breakfast, a lunch, or a dinner
- Instructions that tell you how to prepare a specific food
- Information that you get through learning or experience
- A specific day, month, and year
- Someone who is, for example, honest and can be relied on
- A person who speaks two languages fluently
18 Clues: The opposite of remove • A chance to do something • A place where you go to eat • Previous knowledge or skill • An unoccupied position or a job • A specific day, month, and year • The person who employees work for • A group of people working together • A person who makes food professionally • A sport you play with rackets and a net • A person who speaks two languages fluently • ...
Artificial Intelligence 2025-08-28
Across
- What kind of apps use AI for many languages?
- What kind of characters can AI create for storytelling?
- Which streaming service uses AI to recommend shows?
- What AI tools answer customer questions instantly?
- Which AI tool creates consistent animated characters?
- Which AI app makes videos with music and voiceovers?
- What recognition feature on smartphones uses AI?
- What smart home devices commonly run on AI?
- What can AI generate directly from text?
Down
- Which AI tool makes videos from prompts?
- Which AI assistant helps control smart homes?
- Which AI tool helps students with writing tasks?
- What does AI add automatically to videos for viewers?
- What online activity uses AI to suggest products?
- Which AI voice assistant comes with Apple devices?
- Which design tool also supports AI video creation?
- Which design app uses AI for posters and graphics?
- What app gives real-time traffic updates using AI?
- Which AI editor corrects grammar and writing?
19 Clues: Which AI tool makes videos from prompts? • What can AI generate directly from text? • What smart home devices commonly run on AI? • What kind of apps use AI for many languages? • Which AI assistant helps control smart homes? • Which AI editor corrects grammar and writing? • Which AI tool helps students with writing tasks? • ...
Passports Crossword - Amazing Race 2026-03-15
Across
- you must not wear these in photos unless you cant remove them for medical reasons
- the only place you can apply for an emergency passport
- how we send a passport out
- blank application forms can be printed from online?
- emergency passports don't have a chip
- where to complete the online form
- the width of the photo size
- where is the melbourne passport office located
- a free replacement
- 5 day processing service
Down
- the guarantor must be an.....
- where customers can book appointments to get documents legalised
- a category A identity document
- one way criminals may get your personal information is through a...
- what to use after a customer call
- where appointments are made and passports are collected
- passport offices are open on... only
- ...is how we ensure that we are maintaining APO's strict privacy requirements
18 Clues: a free replacement • 5 day processing service • how we send a passport out • the width of the photo size • the guarantor must be an..... • a category A identity document • what to use after a customer call • where to complete the online form • passport offices are open on... only • emergency passports don't have a chip • where is the melbourne passport office located • ...
QA Crossword Puzzle 2015-11-09
Across
- to create confidence and peace of mind
- Educate the customer on facts that will prevent a call back.
- a survey the customer completes to measure their satisfaction
- to clarify root cause
Down
- what we inform the customer when an appointment is scheduled
- the duration of time you are on a call with a customer
- to identify
- RECAP, ASK, PRIME, CLOSE are features of this
- relating to the customer
- metric that weighs how many times a customer calls back.
10 Clues: to identify • to clarify root cause • relating to the customer • to create confidence and peace of mind • RECAP, ASK, PRIME, CLOSE are features of this • the duration of time you are on a call with a customer • metric that weighs how many times a customer calls back. • what we inform the customer when an appointment is scheduled • ...
MKT 440 Week 3 Review 2023-10-23
Across
- A high degree of loyalty sparks customer _________ which reduces the likelihood to switch brands.
- A _________ innovation creates a fundamental change in the marketplace.
- This offers manufacturers the right to use the brand in exchange for a set fee.
Down
- A product or service that delivers value to satisfy a want or need is sometimes called this..
- - The fact that a service cannot be experienced through the physical senses makes it __________.
- Brand ______ is a set of assets linked to a brand's name that adds to the value provided by a product or service.
6 Clues: A _________ innovation creates a fundamental change in the marketplace. • This offers manufacturers the right to use the brand in exchange for a set fee. • A product or service that delivers value to satisfy a want or need is sometimes called this.. • - The fact that a service cannot be experienced through the physical senses makes it __________. • ...
Chapter 13.1 key terms Created by: Ewan Hernandez 2018-01-05
Across
- A chain of intermediaries through which a product moves in order to be made available for purchase by a consumer. An indirect channel of distribution typically involves a product passing through additional steps as it moves from the manufacturing business via distributors to wholesalers and then retail stores.
- is a facet of customer relationship management that focuses on customer loyalty and long-term customer engagement rather than shorter-term goals like customer acquisition and individual
- In economics and business, specifically cost accounting, the break-even point
Down
- the action or business of promoting and selling products or services, including market research and advertising.
- a regular gathering of people for the purchase and sale of provisions, livestock, and other commodities.
- A distribution channel is a chain of businesses or intermediaries through which a good or service passes until it reaches the end consumer. It can include wholesalers, retailers, distributors and even the internet itself.
- A direct channel of distribution describes a situation in which the producer sells a product directly to a consumer without the help of intermediaries.
- a combination of factors that can be controlled by a company to influence consumers to purchase its products
8 Clues: In economics and business, specifically cost accounting, the break-even point • a regular gathering of people for the purchase and sale of provisions, livestock, and other commodities. • a combination of factors that can be controlled by a company to influence consumers to purchase its products • ...
Navigating the Salesforce Tech Stack 2024-10-11
Across
- Tool that automates end-to-end testing for Salesforce applications
- AI feature that delivers predictive insights and recommendations
- Tool for automating record updates and field changes
- Real-time API enabling data synchronization across systems
- Declarative tool for automating complex business workflows
- Component-based framework for developing Lightning applications
Down
- Feature ensuring that users see only the records they are authorized to view
- AI tool for automating customer service with natural language
- Language for building custom logic and triggers in Salesforce
- Salesforce product enabling automatic data capture and AI-driven recommendations
- Tool for implementing code version control and continuous integration
- Query language used for retrieving records from Salesforce’s database
12 Clues: Tool for automating record updates and field changes • Real-time API enabling data synchronization across systems • Declarative tool for automating complex business workflows • AI tool for automating customer service with natural language • Language for building custom logic and triggers in Salesforce • ...
www.three.co.uk - Website Crossword 2015-08-23
Across
- A customer can use the ______ Checker to check network strength of any location with the UK.
- We've been voted the UK’s Most Reliable Network. We've also been voted the Most ____ Network in the UK.
- Three provides free ___ on London Underground.
- Mr. White cannot return a device ____ 14 days of receiving his purchase when purchase is made on Three.co.uk.
- By entering the postcode L3 4AA in the _______ search box, a customer can find the nearest retail store.
- _______is one of the Feel at Home countries.
- Miss Lambert is in Spain (FAH country). She calls UK for 250 minutes, receives 100 minutes of calls, sends 75 text messages to the UK and uses around 1GB of data to upload pictures on Instagram and for the use of AGPS. The ___amount she would have saved on roaming charges would be £223.80
Down
- _____ is the app that helps our customer with coverage difficulties.
- A customer can check his _____ by dialing 123.
- Calling a UK number from Costa Rica would cost a Pay monthly customer ____ pounds per minute.
- Across 18 destinations around the world, a customer can benefit from __________ services.
- If Mr. Whitaker has got _______,then his phone,tablet, or dongle is protected against a whole range of situations,including cases of loss, theft and damage.
- Mr Jiggi Patel can view his last 12 months _____ via My3. (my 3 onPC)
- For a customer to register their account on www.three.co.uk/My3Account, they would be asked to enter their _____ number
- Three Rescue includes ____ GB of storage to back up photos, videos etc.
- Three offers ____ day delivery (unless otherwise stated) on phones, tablets and MiFi that are ordered before 4pm for delivery to your billing address.
16 Clues: _______is one of the Feel at Home countries. • A customer can check his _____ by dialing 123. • Three provides free ___ on London Underground. • _____ is the app that helps our customer with coverage difficulties. • Mr Jiggi Patel can view his last 12 months _____ via My3. (my 3 onPC) • Three Rescue includes ____ GB of storage to back up photos, videos etc. • ...
www.three.co.uk - Crossword 2015-08-17
Across
- Mr Jiggi Patel can view his last 12 months _____ via My3. (my 3 onPC)
- _____ is the app that helps our customer with coverage difficulties.
- We've been voted the UK’s Most Reliable Network. We've also been voted the Most ____ Network in the UK.
- For a customer to register their account on www.three.co.uk/My3Account, they would be asked to enter their _____ number
- A customer can use the ______ Checker to check network strength of any location with the UK.
- If Mr. Whitaker has got _______,then his phone,tablet, or dongle is protected against a whole range of situations,including cases of loss, theft and damage.
- Calling a UK number from Costa Rica would cost a Pay monthly customer ____ pounds per minute.
- Mr. White cannot return a device ____ 14 days of receiving his purchase when purchase is made on Three.co.uk.
Down
- Three provides free ___ on London Underground.
- By entering the postcode L3 4AA in the _______ search box, a customer can find the nearest retail store.
- _______is one of the Feel at Home countries.
- A customer can check his _____ by dialing 123.
- Across 18 destinations around the world, a customer can benefit from __________ services.
- Three offers ____ day delivery (unless otherwise stated) on phones, tablets and MiFi that are ordered before 4pm for delivery to your billing address.
- Miss Lambert is in Spain (FAH country). She calls UK for 250 minutes, receives 100 minutes of calls, sends 75 text messages to the UK and uses around 1GB of data to upload pictures on Instagram and for the use of AGPS. The ___amount she would have saved on roaming charges would be £223.80
- Three Rescue includes ____ GB of storage to back up photos, videos etc.
16 Clues: _______is one of the Feel at Home countries. • Three provides free ___ on London Underground. • A customer can check his _____ by dialing 123. • _____ is the app that helps our customer with coverage difficulties. • Mr Jiggi Patel can view his last 12 months _____ via My3. (my 3 onPC) • Three Rescue includes ____ GB of storage to back up photos, videos etc. • ...
FCR 2017-08-16
Across
- the benefit information given to the member
- additional information provided to the member such as self service options
- action taken when a member calls multiple times for the same issue
- made after a customer contact and is used to measure FCR performance
- it is measured based on the member's perception
- members call back when this type of information is given
- your responsibility to resolve the member's issue on the first call
Down
- a metric used in the Annual Performance Bonus Program
- a clear and concise recording of the member's concerns
- FCR goal
- review of the information discussed during the call
11 Clues: FCR goal • the benefit information given to the member • it is measured based on the member's perception • review of the information discussed during the call • a metric used in the Annual Performance Bonus Program • a clear and concise recording of the member's concerns • members call back when this type of information is given • ...
Business Review 2023-06-06
Across
- Value of a single company's sales or revenues compared with the sales of all businesses in a market
- Symbol or design that is used to identify a product or company
- Identifying, anticipating, and satisfying customer needs
- Unique selling point
- Most expensive sampling method
- Type of segmentation based on country, region or state
Down
- Place where buyers and sellers come together or interact
- A type of sampling that involves selecting a group from each region
- Low prices in order to beat the competition
- When customers stay loyal to one brand
- Helps establish a price for the product/service
11 Clues: Unique selling point • Most expensive sampling method • When customers stay loyal to one brand • Low prices in order to beat the competition • Helps establish a price for the product/service • Type of segmentation based on country, region or state • Place where buyers and sellers come together or interact • Identifying, anticipating, and satisfying customer needs • ...
Job Interview 2025-03-13
Across
- A notice in the newspaper or online to tell people a job is available
- a form that you complete to ask for a job
- someone who talks a lot.
- A person looking for a job
Down
- Having the knowledge or skill for a job
- an exam that you have past to show that you have a particular skill
- when you get the job
- an official document giving a history of all the jobs you have done
- experience, Having the knowledge or skill for a job
- job, working with customer service
- when you can work
11 Clues: when you can work • when you get the job • someone who talks a lot. • A person looking for a job • job, working with customer service • Having the knowledge or skill for a job • a form that you complete to ask for a job • experience, Having the knowledge or skill for a job • an exam that you have past to show that you have a particular skill • ...
FFL 1 2025-10-02
Across
- The 'S' in 'START' stands for
- The website that our customers can use is called our _______ website
- The acronym for Inland Revenue
- What you need to log into the START training environment
- The environment we use to practise activities is called the START _______ environment
- When we call the customer we make an _____ call
- An IR330 form is a Tax Code _______ form
- The platform you use to complete your learning
Down
- Even if you’re not talking to the customer face to face, always ______
- FFL stands for _______ Foundation Learning
- The 'C' in 'FCR stands for
- An elearn completed on day 1 of FFL was customer _________
- One key benefit or speaking with a customer over the phone is we can increase their ______ in us
- A number assigned to you when you start working here is called an ________ number
- You have completed a code of _______
- Our secure online services for customers
- Inland Revenue is bound by ______
- Our phone calls in this role are _______
- Te Reo for the meaning of Haukāinga
19 Clues: The 'C' in 'FCR stands for • The 'S' in 'START' stands for • The acronym for Inland Revenue • Inland Revenue is bound by ______ • Te Reo for the meaning of Haukāinga • You have completed a code of _______ • Our secure online services for customers • Our phone calls in this role are _______ • An IR330 form is a Tax Code _______ form • ...
Chapter 13.1 Key Terms By: Kalika 2020-01-09
Across
- involves one or more intermediaries
- to build and maintain relationships with their customers
- occurs when goods or services are sold from the producer directly to the customer
- is the process of creating, promoting, and presenting a product or service to meet the wants and needs of consumers wherever they are
Down
- is a pathway to direct products to consumers
- to build and maintain relationships with their customers
- is the point at which total revenues or sales, equal total costs and expenses of developing and offering a product or service
- is a group of customers who share common wants and needs
8 Clues: involves one or more intermediaries • is a pathway to direct products to consumers • to build and maintain relationships with their customers • to build and maintain relationships with their customers • is a group of customers who share common wants and needs • occurs when goods or services are sold from the producer directly to the customer • ...
Strategy Puzzle 2025-05-12
Across
- A notice or announcement in a public medium promoting a product, service, or event (6 letters)
- A person who buys goods or services from a shop or business. (8 letters)
- A visual symbol or mark used to represent a brand. (4 letters)
- A group of people most likely to buy your product. (6 letters)
Down
- A discount or incentive offered to increase sales. (8 letters)
- A a person or organization that provides something needed such as a product or service. (8 letters)
- An article or substance that is manufactured or refined for sale. (7 letters)
7 Clues: A discount or incentive offered to increase sales. (8 letters) • A visual symbol or mark used to represent a brand. (4 letters) • A group of people most likely to buy your product. (6 letters) • A person who buys goods or services from a shop or business. (8 letters) • An article or substance that is manufactured or refined for sale. (7 letters) • ...
Entrepreneurship 2023-03-05
Across
- a customer that will actually use your products or services on a day-to-day basis
- means the customer is convince by selling the product and accepts the conditionally warranties and amenities given to the seller.
- the environmental surrounding, define and limit the choices available to customers.
- which means he can classify opportunities and seize it
- They are those who live on the labor of others. They are die-hard conservatives even ready to suffer the loss of business
- the difference between the high and low prices in a given trading period
- They are those who initiate changes and drive social innovation and transformation in the various fields such as education, health, human rights, environment and enterprise development.
- are reference groups- often dictates what is acceptable or unacceptable behavior
- does not spend too much time waiting, hoping, or praying for some ideal situation
- a product, service, business model, or strategy that's both novel and useful
- the estimated number of potential consumers who could see your specific campaign or advertising medium
- it means showing up again and again (and again) until you make it
- lays out what is important to the different customer segments from their differing points of view.
- They are those who don’t create new things but only follow the ideas of other entrepreneurs
- a fundamental prerequisite for the existence of a company
- a measure of an investment's total interest, dividends and capital gains, expressed as a financial gain or loss over a specific timeframe
- the way the customers receive the enterprise and its products/services in their minds
- it is a competence very appreciated by society and can be a magnificent entrepreneurship strategy if we know how to give it a good channel
- helps entrepreneurs succeed because it means they are more likely to invest, act, and put effort into achieving what they want to get done
- an essential written document that provides a description and overview of your company's future
- determine the purchasing power of customer, usually the customers are classified according to the ff income classes
- means that the enterprise has the goods or services on hand
Down
- classifies people according to their level of expertise in using a product or a service
- the activity of setting up a business
- roots of the customers needs and wants classification
- most difficult task of the entrepreneur because of the many ways customers can be divided and segmented
- the most basic approach in determining the target segment
- It helps you expand your mind, challenge ideas, and find fresh thinking.
- these are lifestyle classifications that talk about what people value most in their live. Some talk about their behavioral characteristics as consumers.
- It is the total sum of money from which other costs and expenses are subtracted to calculate net income
- means the product meets the quality and delivery specification of the customer
- They are skeptical about changes to be made in the organization. They don’t initiate but follow only after they are satisfied
- depends on the business objectives set by the enterprise
- someone that is not only highly knowledgeable about your target market, they can influence other prospective customers that trust their opinion
- the process of plotting competitor products on a graph to visually illustrate a sector
- refers to the state or condition of their environment, which affects the mind and mood of customers, either in a positive or negative way
- the first section of a business plan and is generally considered the most important
- the price and payment terms are right
- a quantity of goods or services produced in a specific time period
- the way a person chooses to receive or interpret information from the external world
- By having this, you will know that you are capable of achieving your goals, that failure doesn't make you a failure and that others will want to buy what you are selling
- can be more important than the product itself, if done imaginatively
- needs and wants of the customer personal likes and dislikes, and includes the satisfaction of thirst, hunger and shelter.
- any resources used to create goods and services
- marketing map that represents the products features and attributes competitors in the marketplace
- makes entrepreneurs connect better and win the trust of others
46 Clues: the activity of setting up a business • the price and payment terms are right • any resources used to create goods and services • roots of the customers needs and wants classification • which means he can classify opportunities and seize it • depends on the business objectives set by the enterprise • the most basic approach in determining the target segment • ...
