customer service Crossword Puzzles

Building Rapport 2020-03-31

Across

Your primary tool
Shows the customer they can trust who they are speaking to
Shifting your communication style to the customers personality
Make the customer not just another call
How easily you are understood
How quickly you speak
Understanding where the customer is coming from

Down

Reacting to a customer and their concerns
The XXXX to unlock Building Rapport
Moment What you are listening for on the call
The loudness of your voice
What building rapport would do for PGE
How deep or high your voice is
How a customer could feel
Letting the customer know that you will solve their issue
A relationship characterized by an agreement, mutual understanding, and empathy

16 Clues: Your primary tool • How quickly you speak • How a customer could feel • The loudness of your voice • How easily you are understood • How deep or high your voice is • The XXXX to unlock Building Rapport • What building rapport would do for PGE • Make the customer not just another call • Reacting to a customer and their concerns • Moment What you are listening for on the call • ...

CHAPTER 16 CROSSWORD 2020-09-03

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(repeaters) a demarc extension length of up to 5,000 feet from the telephone company’s demark.
A method for encapsulating datagrams over serial links and the default serial encapsulation on Cisco serial links.
is a data-carrying mechanism that emulates some properties of a circuit-switch network over a packet-switched network.
values used on frame relay interfaces to distinguish between different virtual circuits.
Plain old telephone service
a Layer 1 device that connectS the serial ports on your router to the provider’s network and connects directly to the demarcation point or location.
translates analog signals our ears can hear into a digital stream for transfer across a digital network.
is a metropolitan are network that based on Ethernet standards and can connect a customer to a larger network and the Internet.
is considered a true 4G technology and its based on the IEEE 802.16 standard.
broadband services sent over a high-bandwidth channel above the baseband voice channel on a single pair of wires.
a technology for transmitting digital and sometimes even analog signals between two locations on a line-of-sight radio path through the atmosphere.
copper wire or glass fiber to carry bits as voltages or light pulses
WAN switching method which allows you to share bandwidth with other companies to save money.
a data link layer protocol that can be used over either a synchronous serial (dial-up) or synchronous serial (ISDN) media.
uses larger chunks of the light spectrum and is define by wavelengths, whereas DWDM is defined by frequencies.
what links together the thousands of devices connected to the provider’s cloud.
first DSL technology to use a higher frequency spectrum of copper twisted-pair cables.
the phone company building that connects the customer’s network to the provider’s switching network.
fiber to the premises, a new option for connecting homes and business to the internet.
the most promising of all emerging 4G technologies. It uses an all-IP based core, it offers the highest data rates, and its compatible with 3G and WiMax.
equipment that’s owned by the service provider but located on the subscriber’s (your) property.
a standard developed by the European Telecommunications Standards Institute. Delineates protocols for 2G digital cellular networks.

Down

point to point or dedicated connections. A preestablished WAN communications path that goes form the CPE through the DCE switch and then over to the CPE of the remote site.
involves breaking messages into chunks at the sending device. Each packet can be sent over any number of routers on its way to its destination
a relatively small service area that usually ranges in size from 100 to 2000 customers.
modem, phone call
a channel access method that’s used by various radio communication technologies
the maximum speed at which the frame relay interface can transmit.
a WAN technology in which variable-length packets are transmitted by switching.
a technology that multiplexes several optical carriers on a single optical fiber by using different wavelengths.
a digital subscriber line modem
the precise spot where the service provider’s local exchange carrier’s responsibility ends and the Customer Premises Equipment (CPE) begins.
an artificial satellite stationed in space for telecommunications purposes.
local loop; the physical connection from the customer to the first aggregation device of the provider network
the minimum number of wires required to handle the norms of usage capacity plus a few auxiliary lines for peak usage.
use of air transmission media
a digital, point-to-point WAN technology capable of maximum transmission speeds of about 1.5 Mbps.
the maximum bandwidth of data guaranteed to be delivered or the average amount that the service provider will allow you to transmit, based upon what you have purchased.
the cable from the provider's demarc to the customer equipment
a method of establishing configuring, maintaining, and terminating the point-to-point connection. It also provides features such as authentication.
first generation cellular technology
a network interface unit is installed between the demarcation location and CSU/DSU at the customer premises equipment location.
a type of wireless technology that is only used for short distance wireless transmissions. Wireless technology that creates a Personal Area Network (PAN).
is a trunk line inside a WAN provider’s network. This network is a collection of switches and facilities owned by the ISP.
a pair of copper wires that connects the demarc to the closest switching office (central office).
multiplexes within a specific band allowing for the use of erbium-doped fiber amplified that boost the signal.
where all cable signals are received, processed, and formatted. The signals are then transmitted over the distribution network from the headend.
the centralized point that has a piece of equipment attach. The switch opens communications sessions when its initiated by a user who dialed the phone number of a receiver and keeps the line open until the conversation ends and the session is closed.

48 Clues: modem, phone call • Plain old telephone service • use of air transmission media • a digital subscriber line modem • first generation cellular technology • the cable from the provider's demarc to the customer equipment • the maximum speed at which the frame relay interface can transmit. • copper wire or glass fiber to carry bits as voltages or light pulses • ...

crosswork puzzle 2022-09-22

Across

goods that are used together
provided by certain professional support and assistance
goods,equipments or money that are used to produce other goods and services
anyone who uses or buys the goods or service
person who uses the goods or services
anyone who makes a good or provides a service
unable to touch, not having any physical presense
a phase where output, income, employment, prices, profit etc increases
an economy where everything is dertermined by the government
items that can be seen and touched
a phase where the state of economy comes to a low point

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the factor used in producing goods or providing services
materials or substances that can be used for economic gain
an economy where everything is based on traditional ways
an act of selecting whatever option that benefits the person
workforce,people who produce goods and services
items to fulfill desire
goods that are replaced by others because of changed condidtions
the amount of goods and services businesses are willing to sell
a phase where the demand decreases
good or service that no one no longer wants and needs because it is outdated
the amount of goods and services customers are willing to buy
improve on existing products with new technology and resources
in a state in which opposing forces or influences are balanced
item necessary to survive

25 Clues: items to fulfill desire • item necessary to survive • goods that are used together • a phase where the demand decreases • items that can be seen and touched • person who uses the goods or services • anyone who uses or buys the goods or service • anyone who makes a good or provides a service • workforce,people who produce goods and services • ...

Digital Amar 2020-04-12

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a fund transfer facility to third party accounts without adding them as beneficiary in Internet Banking.
A new digitized unsecured personal loan product
A chat assistant to help customers with everyday banking tasks
a prepaid VISA card useful for making periodical payments like Salaries in INR.
a solution wherein the customer makes payment to merchant by scanning a static or dynamic QR code.
a Card that employs Radio Frequency Identification (RFID) technology for making toll payments.
A unique solution to facilitates online collection of fees
a Single user product meant for small firms or institutions in INB.
A full service digital platform designed to facilitate banking and lifestyle needs of customers.
A complete internet banking bouquet for large and very large corporate customers.

Down

A the Payment Aggregator services of State Bank of India.
type of transaction when a State Bank Group Debit Card is swiped on SBI PoS terminals.
a USSD (Unstructured Supplementary Service Data) based mobile banking service launched by NPCI.
uses 8 digit passcode to claim funds.
a non-reloadable pre-paid card.
payment by finger
A prominent non-banking services section of YONO Krishi offering crop advisory services
a Bank that sets up necessary connection with the merchant and provides infrastructure
A simplified single user transactional product ideally suited for sole proprietorship concerns.
can be generated through SBI Quick app.

20 Clues: payment by finger • a non-reloadable pre-paid card. • uses 8 digit passcode to claim funds. • can be generated through SBI Quick app. • A new digitized unsecured personal loan product • A the Payment Aggregator services of State Bank of India. • A unique solution to facilitates online collection of fees • A chat assistant to help customers with everyday banking tasks • ...

Digital Amar 2020-04-12

Across

A complete internet banking bouquet for large and very large corporate customers.
a Bank that sets up necessary connection with the merchant and provides infrastructure
a solution wherein the customer makes payment to merchant by scanning a static or dynamic QR code.
A unique solution to facilitates online collection of fees
A chat assistant to help customers with everyday banking tasks
A new digitized unsecured personal loan product
A full service digital platform designed to facilitate banking and lifestyle needs of customers.
uses 8 digit passcode to claim funds.
a USSD (Unstructured Supplementary Service Data) based mobile banking service launched by NPCI.
payment by finger

Down

can be generated through SBI Quick app.
A prominent non-banking services section of YONO Krishi offering crop advisory services
a Single user product meant for small firms or institutions in INB.
A the Payment Aggregator services of State Bank of India.
a non-reloadable pre-paid card.
A simplified single user transactional product ideally suited for sole proprietorship concerns.
a prepaid VISA card useful for making periodical payments like Salaries in INR.
a Card that employs Radio Frequency Identification (RFID) technology for making toll payments.
a fund transfer facility to third party accounts without adding them as beneficiary in Internet Banking.
type of transaction when a State Bank Group Debit Card is swiped on SBI PoS terminals.

Happy Valentine's Day HOUSTON OCOE 2018-02-05

Happy Valentine's Day HOUSTON OCOE crossword puzzle

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a female parent
mutual or reciprocal action or influence
the basic unit in society traditionally consisting of two parents rearing their children
reacting to stimuli with speed and keen sensitivity
a feeling or expression of admiration
is a brand of Comcast Cable Communications, LLC, a subsidiary of the Comcast Corporation, used to market consumer cable television, internet, telephone, and wireless services provided by the company.
the act or state of expecting
to find an answer; To deal with successfully
the work performed by one that serves

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having or giving out heat to a moderate or adequate degree
an authorized representative
is an American global telecommunications conglomerate
one that begets or brings forth offspring
showing kindly interest and goodwill
a process by which information is exchanged between individuals through a common system of symbols, signs, or behavior
a sweetheart chosen or complimented on Valentine's Day
assured reliance on the character, ability, strength, or truth of someone or something
a male who has the same parents as another
showing or requiring little or no effort
one that purchases a commodity or service
to acknowledge formally
a female who has one or both parents in common with another
requiring or indicating little effort, thought, or reflection
something (such as a service) that is marketed or sold as a commodity
to pay attention to sound

25 Clues: a female parent • to acknowledge formally • to pay attention to sound • an authorized representative • the act or state of expecting • showing kindly interest and goodwill • a feeling or expression of admiration • the work performed by one that serves • mutual or reciprocal action or influence • showing or requiring little or no effort • ...

recent events 2018-06-29

Across

A warm embrace can be found here
Place for funny guys and cheese
We'd like to friend him, (but how?)
In your glass bowl
Pisces, for example
Outstanding customer service and waiver for this product
Your phone does this

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Renee and Sawyer says
Comedian and suit
Print on ig-celeb's overall's
We certainly ate enough of this cuisine. Answer in (unrelated) movie quote form
You need this at Lovely Day
Enjoy your time, this place is closing soon

13 Clues: Comedian and suit • In your glass bowl • Pisces, for example • Your phone does this • Renee and Sawyer says • You need this at Lovely Day • Print on ig-celeb's overall's • Place for funny guys and cheese • A warm embrace can be found here • We'd like to friend him, (but how?) • Enjoy your time, this place is closing soon • Outstanding customer service and waiver for this product • ...

Auto repair business crossword 2025-05-15

Auto repair business crossword crossword puzzle

Across

Place where customers wait for service
Person who performs vehicle repairs
Device used to diagnose vehicle systems
Legal permission to operate a business
Tool used to lift a car
A formal request for payment
A type of repair involving maintenance
Record of all repairs and maintenance

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The profit made after expenses
Schedule that helps organize appointments
Document used to estimate repair costs
What a customer receives after paying
The part of the business that greets customers

13 Clues: Tool used to lift a car • A formal request for payment • The profit made after expenses • Person who performs vehicle repairs • What a customer receives after paying • Record of all repairs and maintenance • Place where customers wait for service • Document used to estimate repair costs • Legal permission to operate a business • A type of repair involving maintenance • ...

Marketing Chapter 12 Vocabulary 2022-01-04

Marketing Chapter 12 Vocabulary crossword puzzle

Across

type of decision making when a customer regularly buys a product and needs little information to make a purchase
preparing for face to face encounters with customers
also known as a lead; a potential customer
type of decision making when a customer has little/no experience with the product
a dollar or unit goal of sales for a salesperson
any form of direct contact between a salesperson and a customer
buying motive based on feelings
providing solutions to customers that meet their needs

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selling over the phone
locating potential customers without leads
matching characteristics of a product to a customer's needs and wants
type of selling that occurs between two businesses for products and services for business use
names of other potential customers provided by a satisfied customer
advantages or satisfaction gained by a customer from a product
physical characteristics of a product
method of obtaining leads by asking previous customers for names of potential customers
type of decision making when a customer has purchased a product before, but not regularly
buying motive based on logic and facts

18 Clues: selling over the phone • buying motive based on feelings • physical characteristics of a product • buying motive based on logic and facts • locating potential customers without leads • also known as a lead; a potential customer • a dollar or unit goal of sales for a salesperson • preparing for face to face encounters with customers • ...

MARKETING AND MARKETING CONCEPTS & SMALL BUSINESS 2021-10-21

MARKETING AND MARKETING CONCEPTS & SMALL BUSINESS crossword puzzle

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Type of marketing which utilizes platforms like Facebook, Instagram, LinkedIn, and Twitter, brands can promote their business and engage with audiences on a more personal basis.
This describes the series of actions or the fundamental elements that are involved in delivering the product or service to the customer.
This Marketing concept puts human welfare on top before profits and satisfying the wants.
This stage of marketing is when you develop an idea for a product or service.
This refers to the different ways you communicate, describe, and advertise your product.

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This segmentation type answers the question: “Where are your customers?”.
What type of pricing plays a key role in products that are considered to be status symbols?
Type of marketing which refers to brand promotion on offline channels that were around before the rise of the internet. Think billboards, flyers and radio spots.
What intends to satisfy the needs and wants of a target customer?
This target marketing strategy can generate high revenues and there is less competition.

10 Clues: What intends to satisfy the needs and wants of a target customer? • This segmentation type answers the question: “Where are your customers?”. • This stage of marketing is when you develop an idea for a product or service. • This target marketing strategy can generate high revenues and there is less competition. • ...

Digital Amar 2020-04-12

Across

uses 8 digit passcode to claim funds.
A full service digital platform designed to facilitate banking and lifestyle needs of customers.
A complete internet banking bouquet for large and very large corporate customers.
a Card that employs Radio Frequency Identification (RFID) technology for making toll payments.
a prepaid VISA card useful for making periodical payments like Salaries in INR.
A new digitized unsecured personal loan product
A the Payment Aggregator services of State Bank of India.
a USSD (Unstructured Supplementary Service Data) based mobile banking service launched by NPCI.
A chat assistant to help customers with everyday banking tasks
a non-reloadable pre-paid card.

Down

a Single user product meant for small firms or institutions in INB.
A unique solution to facilitates online collection of fees
A prominent non-banking services section of YONO Krishi offering crop advisory services
type of transaction when a State Bank Group Debit Card is swiped on SBI PoS terminals.
a fund transfer facility to third party accounts without adding them as beneficiary in Internet Banking.
A simplified single user transactional product ideally suited for sole proprietorship concerns.
can be generated through SBI Quick app.
payment by finger
a Bank that sets up necessary connection with the merchant and provides infrastructure
a solution wherein the customer makes payment to merchant by scanning a static or dynamic QR code.

Sports Marketing 2023-11-20

Across

A name, term or design that distinguishes a sellers good or service.
The act or fact of going or entering.
A person or thing that is supposed to bring luck to a team or a city.
The quality of being loyal.
The amount that is required for payment/
Media used to promote a certain product, service or good.
The aim or purpose.
A type of marketing communication used to inform the target audience.
The act of going out or leaving.
A symbol or other design used to represent something.
A space of location or meaning.
A thing that happens, usually of importance.
An act that can be purchased.
A person or organization that buys goods or services from a store or a business.

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A place where an organized event happens.
A short and memorable phrase used in advertisement.
Financial support received from a business or person of importance.
A person who purchases goods or services for personal use.
An act of bringing a vehicle to halt and leaving it temporarily.
An activity where you find amusement or enjoyment.
Promoting and selling products or services.
A piece of paper that gives the person the right to enter or access something. Specifically relating to sporting event.
A thing that can be purchased.
A game or competition with physical exercise.

24 Clues: The aim or purpose. • The quality of being loyal. • An act that can be purchased. • A thing that can be purchased. • A space of location or meaning. • The act of going out or leaving. • The act or fact of going or entering. • The amount that is required for payment/ • A place where an organized event happens. • Promoting and selling products or services. • ...

Marketing Dictionary 2023-05-31

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UX is the overall beginning to end interactions a customer or client has with a business
Approximate number of individuals who will see your ad
CTA The part of an ad or video that tells people what to do after viewing the ad
The number of times your ad is shown
Paid advertising on search engines

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PPC is method ad agencies us to charge advertisers
The number of times an ad is clicked divided by how often it is shown
Product, price, place, promotion
The practices involved with improving the Google ranking of your website
A statement of what makes your product/service different from competitors
A timeframe for comparing marketing metrics, also the person who gave birth to you
Using platforms (like Facebook, Instagram, etc.) to reach your customer base

12 Clues: Product, price, place, promotion • Paid advertising on search engines • The number of times your ad is shown • PPC is method ad agencies us to charge advertisers • Approximate number of individuals who will see your ad • The number of times an ad is clicked divided by how often it is shown • The practices involved with improving the Google ranking of your website • ...

Retail Communication Mix - Chapter 15 2016-10-25

Retail Communication Mix - Chapter 15 crossword puzzle

Across

a measure that is often used to compare media. It is calculated by dividing an ad’s cost by its reach
A form on nonstore retailing in which customers are exposed to merchandise through print or electronic media where they purchase by telephone, mail or over the Internet.
Visisting a bricks-and-mortar store to research a product before purchasing it through electronic means after browsing online for the best price
Anything linked to or connected with the brand name in a consumer’s memory
How many time the potential customer is exposed to a promotional message
occurs when consumers indicate they know the brand when the name is presented.

Down

The highest level of awareness, arises when consumer mention a brand name first when they are asked about the type of retailer, a merchandise category, or a type of service.
also call m-commerce
The ability of a potential customer to recognize or recall that brand name is a type of retailer or product/service.
the actual number of customers in the target market exposed to an advertising medium
An advertisment’s effect on the audience

11 Clues: also call m-commerce • An advertisment’s effect on the audience • How many time the potential customer is exposed to a promotional message • Anything linked to or connected with the brand name in a consumer’s memory • occurs when consumers indicate they know the brand when the name is presented. • ...

crossword Egita Rozenberga 3VP 2021-11-03

crossword Egita Rozenberga 3VP crossword puzzle

Across

a person who prepares and cooks food, especially as a job or in a specified way.
the assistance and advice provided by a company to those people who buy or use its products or services.
a private house offering accommodation to paying guests.
the friendly and generous reception and entertainment of guests, visitors, or strangers.
an establishment providing accommodation, meals, and other services for travellers and tourists.
a drink other than water.
the process or activity of running a business, organization, etc.
a person serving drinks at a bar.
a counter in a pub, restaurant, or cafe across which drinks or refreshments are served.
a person responsible for controlling or administering an organization or group of staff.
a place where people pay to sit and eat meals that are cooked and served on the premises.
a person employed in a hotel to receive guests and deal with their bookings.
the action of helping or doing work for someone.
a man whose job is to serve customers at their tables in a restaurant.

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is a sum of money customarily given by a client or customer to certain service sector workers for the service they have performed, in addition to the basic price of the service.
a hotel employee whose job is to assist guests by booking tours, making theatre and restaurant reservations, etc.
an alcoholic drink consisting of a spirit or spirits mixed with other ingredients, such as fruit juice or cream.
a pub that specializes in serving high-quality food
receives, welcomes, and relays the requests of diners at restaurants.
the top assistant in a professional kitchen.
a person employed for wages or salary, especially at non-executive level.
a large ship that carries people on voyages for pleasure, typically calling in at several places.
surroundings or conditions in which a person, animal, or plant lives or operates.
a person who buys goods or services from a shop or business.
a place that is frequented for holidays or recreation or for a particular purpose.
a list of dishes available in a restaurant.
a person employed to perform cleaning and other domestic tasks in a hotel or institution.
a woman whose job is to serve customers at their tables in a restaurant.
a person who serves in a coffee bar.
Is a trained professional cook and tradesman who is proficient in all aspects of food preparation.

30 Clues: a drink other than water. • a person serving drinks at a bar. • a person who serves in a coffee bar. • a list of dishes available in a restaurant. • the top assistant in a professional kitchen. • the action of helping or doing work for someone. • a pub that specializes in serving high-quality food • a private house offering accommodation to paying guests. • ...

LinguaBusiness Final 2026-03-17

Across

A … ad is an advertisement that appears at the top, bottom, or side of a website.
Another word for a TV advertisement.
Information about survey respondents’ age, income, education, etc.: … information.
A … … lists the prices for advertising in a magazine or newspaper.
To be at a trade fair stand answering visitors’ questions and giving out information: to … a stand.
You use a … … to show a presentation
A free item, such as a pen, a mousepad, or a calendar, given to customers to promote a company.
This person writes the text for advertisements.
To give a product or service a new image: to … it.
Small shops with long opening hours that sell basic items such as milk, bread, cigarettes, and magazines: … stores.
A … … has information on a registered website user such as his or her name, password, and details of what products have been bought.
What the first word in PR stands for.
The percentage of responses received to a questionnaire: the

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A … discount is a discount given for very large orders, usually placed by another business.
A … … is a fixed amount that a customer pays every month / year, etc. for a product or service
The group of people that a company wants to sell its products or services to: the … group.
Comparing your company’s products or services with those of the competitors: …
A company that competes with others for the same customers is your...
The most important results from a market research study are called the …
When two or more companies compete by cutting their prices it is called a price … .
One of the four Ps, this refers to where the product is sold or advertised.
An advertisement with … appeal is attractive for logical reasons.
The stage of the product life cycle when the product’s market share is increasing.
This is a two-word phrase for a series of related items sold by a single company
A small group of people brought together to share their ideas and opinions for market research: a … group.
Another word for the introduction in a press release.
Changing the price of a product or service depending on where it is sold: … pricing.
A positive comment about a company’s product from a satisfied customer or a celebrity: a product … .
You use it to find out what customers think
he average price of a product or service is called the

30 Clues: Another word for a TV advertisement. • You use a … … to show a presentation • What the first word in PR stands for. • You use it to find out what customers think • This person writes the text for advertisements. • To give a product or service a new image: to … it. • Another word for the introduction in a press release. • ...

The Land Business 2020-04-09

Across

the process of selling a parcel or portion of it
an online service for land information, e.g. COT
to check & report on the conditions of a property for sale

Down

getting together for a common goal
an instrument used to prevent any dealing on a property
an image showing all or part of the earth
a person appointed to deal with legal matters
stand-alone booth in Land Titles Customer Service area

8 Clues: getting together for a common goal • an image showing all or part of the earth • a person appointed to deal with legal matters • the process of selling a parcel or portion of it • an online service for land information, e.g. COT • stand-alone booth in Land Titles Customer Service area • an instrument used to prevent any dealing on a property • ...

PRICING 2024-09-12

Across

Maintaining consistently low prices without frequent promotions or discounts.
Setting a low initial price to enter the market quickly and gain market share.
Value The value a customer believes a product or service has, based on their experience, brand reputation, and other factors, rather than the actual cost.
Selling multiple products or services together at a combined price, often lower than the sum of individual prices.

Down

PRICING Setting a price to achieve a specific return on investment (ROI) based on production costs.
percentage added to the cost of a product to determine its selling price.
Charging different prices for the same product or service based on customer segments or conditions.
The measure of how much the quantity demanded of a product changes in response to a change in price.
Setting a high initial price and then gradually lowering it over time.
Pricing a product below cost to attract customers into a store or website, hoping they will buy other products.

10 Clues: Setting a high initial price and then gradually lowering it over time. • percentage added to the cost of a product to determine its selling price. • Maintaining consistently low prices without frequent promotions or discounts. • Setting a low initial price to enter the market quickly and gain market share. • ...

Steger 1st period vocab crossword puzzle - HMJ 2022-01-04

Steger 1st period vocab crossword puzzle - HMJ crossword puzzle

Across

purchases / buying of goods without planning to do so in advance, as a result of a sudden whim or impulse
of sale / the place at which goods are retailed
/ to precondition (someone, such as a customer) for subsequent purchase or create advance demand for (something, such as a product) especially through marketing strategies
extremes / most likely to occur when extreme events alter community composition
resistant / specially formulated with microbicidal additives that resist mold, mildew and algae growth on the paint film
/ request (something) to be made, supplied, or served again
show / an event at which collections of newly designed clothing are modeled for an audience
program / rewards, discounts, and other special incentives as a way to attract and retain customers
/ notice or attention given to someone or something by the media
deficit / the amount by which the cost of a country's imports exceeds the value of its exports
tax / a tax on sales or on the receipts from sales
/ an intense and widely shared enthusiasm for something, especially one that is short-lived and without basis in the object's qualities; a craze
advertising / when a manufacturer of a brand product pays for a portion or all of an advertisement (be it digital or otherwise) from a brand or business
forecast / an expression of expected sales revenue
run fashion / a style that takes a long time to complete the fashion cycle
/ a color or shade

Down

/ a person who leads the way in fashion or ideas
show / a sales event at which a particular designer or company presents their merchandise to potential customers, typically held in a clothing store or department
quality / a comparison of perceived expectations of a service with perceived performance
/ research method used for collecting data from a predefined group of respondents to gain information and insights into various topics of interest
/ attractively small and dainty (used of a woman)
/ a person who organizes and operates a business or businesses, taking on greater than normal financial risks in order to do so
merchandising / marketing practice that uses floor plans, color, lighting, displays, technology, and other elements to attract customer attention
fibers / made from synthesized polymers of small molecules
plan / an element of a marketing plan for a specific product or service
/ be completely unsuccessful; fail totally
selling / the sale of a good or service by a third-party
layout / the design of a store's floor space and the placement of items within that store
leaders / influential people who introduce new styles which spread throughout fashion culture and become part of fashion
/ signs collectively, especially commercial or public display signs

30 Clues: / a color or shade • / be completely unsuccessful; fail totally • / a person who leads the way in fashion or ideas • of sale / the place at which goods are retailed • / attractively small and dainty (used of a woman) • tax / a tax on sales or on the receipts from sales • forecast / an expression of expected sales revenue • ...

Virtual Sales Expert (VSE) 2023-03-12

Virtual Sales Expert (VSE) crossword puzzle

Across

Offers customers protection and support that's built for the way they live.
Installment plan that allows customers to Upgrade with turn-in of an eligible smartphone when 50% of the device value is paid.
Anytime you mention a feature, this should immediately follow.
Point of sale system
If their device is in good working order and compatible with AT&T's network customers can do this.
Use this method when addressing customer concerns.
Eligibility is based on a customer’s role or position (such as military, veterans, teachers, etc).
An easy-to-use, intuitive system providing a one-stop shop for information on follow-up opportunities.

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Go here to get current rate plans.
Customers learn value, get offer, and send their existing device.
No credit check, no deposit, no long-term commitment.
Protecting this is a legal requirement.
With this service, play even the most demanding PC games seamlessly across your devices.
High performers use this method of selling.
If you're feeling unsure about a product or service, go here to get all the deets.
Unlimited cloud DVR and Google voice remote are just two of the features of this service.
This tool, found in MST, creates an approximate monthly total. Taxes are not included.
When you take responsibility and own customers' needs and concerns.

18 Clues: Point of sale system • Go here to get current rate plans. • Protecting this is a legal requirement. • High performers use this method of selling. • Use this method when addressing customer concerns. • No credit check, no deposit, no long-term commitment. • Anytime you mention a feature, this should immediately follow. • ...

Ent. 4.03 Vocab 2023-02-08

Across

A type of producer that changes the shapes or forms of materials so that they will be useful to consumers
A marketing/business function that is responsible for moving, storing, locating, and/or transferring ownership of goods and services
the set of actions that take place to add value to a customer from the initial request through realization of value by the customer.
The quantity of a good or service that sellers are able and willing to offer for sale at a specified price in a given time period

Down

the exchange of information among people, processes and systems within an organization
A business that buys consumer goods or services and sells them to the ultimate consumer
The people who make or provide goods and services
Anyone who uses goods and services
The movement of funds into and out of a business; determines the amount of cash the business has to work with at any given time
the sequence of processes involved in the production and distribution of a commodity
the movement of goods from the supplier to the consumer along with returns and other service requirements

11 Clues: Anyone who uses goods and services • The people who make or provide goods and services • the sequence of processes involved in the production and distribution of a commodity • the exchange of information among people, processes and systems within an organization • A business that buys consumer goods or services and sells them to the ultimate consumer • ...

Retail Communication Mix - Chapter 15 2016-10-25

Across

Visisting a bricks-and-mortar store to research a product before purchasing it through electronic means after browsing online for the best price
Anything linked to or connected with the brand name in a consumer’s memory
An advertisment’s effect on the audience
the actual number of customers in the target market exposed to an advertising medium
How many time the potential customer is exposed to a promotional message
occurs when consumers indicate they know the brand when the name is presented.
a measure that is often used to compare media. It is calculated by dividing an ad’s cost by its reach

Down

The highest level of awareness, arises when consumer mention a brand name first when they are asked about the type of retailer, a merchandise category, or a type of service.
also call m-commerce
A form on nonstore retailing in which customers are exposed to merchandise through print or electronic media where they purchase by telephone, mail or over the Internet.
The ability of a potential customer to recognize or recall that brand name is a type of retailer or product/service.

Entrepreneurship 2023-11-02

Across

Obligatory beginning of entrepreneurship, it is one of the most important and valuable assets
The process of creating a new product or service that meets customer needs and is unique enough to stand out in the market
The process of identifying a problem and developing a solution to that problem
PLANNING The process of identifying a business opportunity and developing a plan to start and run a business
Lender
IDENTIFICATION The process of identifying a need in the market and developing a product or service to meet that need
The process of estimating the future financial performance of a business
Person who uses goods and services
Excess of expenses over income
Excess of revenue over expenses
Competition among product manufacturers for the most favorable
The process of identifying and starting a new business venture, sourcing and organizing the required resources, while taking both the risks and rewards associated with the venture
The process of raising capital for a new or existing business

Down

Production of goods or services for sale
The process of designing, launching, and running a new business, often initially a small business
The part of economics that studies the allocation of resources and the distribution of goods and services
Two-part table that indicates economic resources and sources of economic resources
The process of creating something new with value by devoting the necessary time and effort, assuming the accompanying financial, psychic, and social risks, and receiving the resulting rewards of monetary and personal satisfaction and independence
Type of security; debt instrument
Economic activity (production or service provision)
MODELING The process of identifying a market opportunity and developing a business model to capitalize on it

21 Clues: Lender • Excess of expenses over income • Excess of revenue over expenses • Type of security; debt instrument • Person who uses goods and services • Production of goods or services for sale • Economic activity (production or service provision) • The process of raising capital for a new or existing business • Competition among product manufacturers for the most favorable • ...

recent events 2018-06-29

Across

Print on ig-celeb's overall's
We certainly ate enough of this cuisine. Answer in (unrelated) movie quote form
We'd like to friend him, (but how?)
A warm embrace can be found here
Pisces, for example
You need this at Lovely Day
Your phone does this

Down

Enjoy your time, this place is closing soon
In your glass bowl
Outstanding customer service and waiver for this product
Place for funny guys and cheese
Renee and Sawyer says
Comedian and suit

Salesmate Puzzle 2021-12-29

Across

This term can refer to introducing a new customer or client to your services or products, or it’s used to describe assimilating a new employee into your organization.
A specific profiling aspect that takes into consideration age, gender, income, family life, social class, etc.
This is where you turn a visitor into a customer.
Putting a spotlight on a product, service or business through paid broadcasting – print or digital.
The percentage of customers who cancel a product or service or leave within a specified time period.
A set of quantifiable metrics a company uses to evaluate its performance against its specific, strategic goals.

Down

a minimum or starting point used for comparisons.
A prediction of marketing and sales trends that are likely to occur in the future.
- Approaching prospective clients by phone or face-to-face without having ever had any interaction with them before.
An internal study often used by organizations to identify their strengths,weaknesses, opportunities and threats.

10 Clues: a minimum or starting point used for comparisons. • This is where you turn a visitor into a customer. • A prediction of marketing and sales trends that are likely to occur in the future. • Putting a spotlight on a product, service or business through paid broadcasting – print or digital. • ...

Salesmate Puzzle 2021-12-29

Across

This term can refer to introducing a new customer or client to your services or products, or it’s used to describe assimilating a new employee into your organization.
A specific profiling aspect that takes into consideration age, gender, income, family life, social class, etc.
This is where you turn a visitor into a customer.
Putting a spotlight on a product, service or business through paid broadcasting – print or digital.
The percentage of customers who cancel a product or service or leave within a specified time period.
A set of quantifiable metrics a company uses to evaluate its performance against its specific, strategic goals.

Down

a minimum or starting point used for comparisons.
A prediction of marketing and sales trends that are likely to occur in the future.
- Approaching prospective clients by phone or face-to-face without having ever had any interaction with them before.
An internal study often used by organizations to identify their strengths,weaknesses, opportunities and threats.

PRICING 2024-09-12

Across

Setting a price to achieve a specific return on investment (ROI) based on production costs.
The measure of how much the quantity demanded of a product changes in response to a change in price.
Charging different prices for the same product or service based on customer segments or conditions.
The value a customer believes a product or service has, based on their experience, brand reputation, and other factors, rather than the actual cost.
Selling multiple products or services together at a combined price, often lower than the sum of individual prices.
Setting a high initial price and then gradually lowering it over time.

Down

Setting a low initial price to enter the market quickly and gain market share.
Maintaining consistently low prices without frequent promotions or discounts.
Pricing a product below cost to attract customers into a store or website, hoping they will buy other products.
Percentage added to the cost of a product to determine its selling price.

10 Clues: Setting a high initial price and then gradually lowering it over time. • Percentage added to the cost of a product to determine its selling price. • Maintaining consistently low prices without frequent promotions or discounts. • Setting a low initial price to enter the market quickly and gain market share. • ...

Importance of feedback in marketing 2025-10-05

Importance of feedback in marketing crossword puzzle

Across

sales
advantage
image

Down

innovation
service

5 Clues: sales • image • service • advantage • innovation

Digital Amar 2020-04-12

Across

can be generated through SBI Quick app.
a non-reloadable pre-paid card.
a Card that employs Radio Frequency Identification (RFID) technology for making toll payments.
A simplified single user transactional product ideally suited for sole proprietorship concerns.
uses 8 digit passcode to claim funds.
a Bank that sets up necessary connection with the merchant and provides infrastructure
A new digitized unsecured personal loan product
a Single user product meant for small firms or institutions in INB.
A full service digital platform designed to facilitate banking and lifestyle needs of customers.
a USSD (Unstructured Supplementary Service Data) based mobile banking service launched by NPCI.
A chat assistant to help customers with everyday banking tasks
a fund transfer facility to third party accounts without adding them as beneficiary in Internet Banking.

Down

A prominent non-banking services section of YONO Krishi offering crop advisory services
A complete internet banking bouquet for large and very large corporate customers.
a solution wherein the customer makes payment to merchant by scanning a static or dynamic QR code.
A the Payment Aggregator services of State Bank of India.
a prepaid VISA card useful for making periodical payments like Salaries in INR.
payment by finger
A unique solution to facilitates online collection of fees
type of transaction when a State Bank Group Debit Card is swiped on SBI PoS terminals.

Digital Amar 2020-04-12

Across

uses 8 digit passcode to claim funds.
a fund transfer facility to third party accounts without adding them as beneficiary in Internet Banking.
A the Payment Aggregator services of State Bank of India.
can be generated through SBI Quick app.
type of transaction when a State Bank Group Debit Card is swiped on SBI PoS terminals.
A simplified single user transactional product ideally suited for sole proprietorship concerns.
a solution wherein the customer makes payment to merchant by scanning a static or dynamic QR code.
a non-reloadable pre-paid card.
A complete internet banking bouquet for large and very large corporate customers.

Down

a Bank that sets up necessary connection with the merchant and provides infrastructure
A new digitized unsecured personal loan product
A prominent non-banking services section of YONO Krishi offering crop advisory services
A unique solution to facilitates online collection of fees
A chat assistant to help customers with everyday banking tasks
a Card that employs Radio Frequency Identification (RFID) technology for making toll payments.
A full service digital platform designed to facilitate banking and lifestyle needs of customers.
a USSD (Unstructured Supplementary Service Data) based mobile banking service launched by NPCI.
a Single user product meant for small firms or institutions in INB.
a prepaid VISA card useful for making periodical payments like Salaries in INR.
payment by finger

Harte-Hanks Special Crossword 2013-09-26

Harte-Hanks Special Crossword crossword puzzle

Across

USed to Reroute your SAN data and balance the loads
RT- Operating system based on a modified DOS 32Mb Kernel
Acquisition that cost more than $600 billion
Solution that enables vMotion to be stretched between two sites
A Cloud Replication feature with options for 3- or 6 drive failiure tolerance
When you need to manage processes and documents EMC offers this suite
a Standard load balance Policy
To avoid resource contention Avamar clients run a "low-priority" mode in
A Binding and signing solution usable in an EMC cloud product
Network without a LUN, Block & Volume abstraction

Down

Both a Data Service and a Control Service
GUI for SAN storage Array
MCx OE for VNX is based on
First solution to use VM Proxy for Image level backup
When you need your data to be coherent in two locations at the same time
Improves Migration and NAS Failovers for the VNX
EMC's first acquisition
Flash type with a higher risk of misinterpreting the state of a cell
Service offered as No-cost, Personal subscription and Business Edition Accounts
Customer that signed a 9 years project with EMC
A Product family that EMC moved over to VmWare with management and monitoring tools
Codename for the latest Operative Environment of VNX
Based on a yellow plush animal

23 Clues: EMC's first acquisition • GUI for SAN storage Array • MCx OE for VNX is based on • a Standard load balance Policy • Based on a yellow plush animal • Both a Data Service and a Control Service • Acquisition that cost more than $600 billion • Customer that signed a 9 years project with EMC • Improves Migration and NAS Failovers for the VNX • ...

NGWL 2015-03-04

Across

System used to validate NGWL Programming
System used by the evaluators when evaluating NGWL
Team who completes the HRC 10/42 NPAMS Build
________ Held Order is the process to update Siebel or Axis in preparation for NGWL Activation
System used to cancel invalid exchange appointments
Next ___________ Wireless Link
System used to assign an NGWL Fax TIPT Number
Who do we submit the Webform to for an NGWL NPAMS Build?
System used to create TOW to assign to an External Field Contractor
HRC 10/44 is _________ Estates
Internet service that is a stop point during the NGWL Offer
HRC 10/14 refers to __________ Delay No Provision
External Field Contractor for all States except QLD

Down

System used to order the NGWL Equipment
USO Service offered if NGWL is declined for HRC 10/44
What we do when the customer does not want the NGWL Service
NGWL does not meet our _____
NGWL does not have scripting but __________ discussion points
Team who completes the NGWL Programming
Abbreviation for professional installation
External Field Contractor in QLD
NGWL ________ can be sent to customers whom want more information on the product
System used for prevalidation of coverage
HRC 10/42 refers to NGWL ____________
Abbreviation for self installation
Telstra ________________ Messaging
NGWL Solution that requires a project

27 Clues: NGWL does not meet our _____ • Next ___________ Wireless Link • HRC 10/44 is _________ Estates • External Field Contractor in QLD • Abbreviation for self installation • Telstra ________________ Messaging • HRC 10/42 refers to NGWL ____________ • NGWL Solution that requires a project • System used to order the NGWL Equipment • Team who completes the NGWL Programming • ...

Marketing concepts 2022-10-26

Across

a distinctive catchword or catch phrase
getting a loan to run the business
moving goods from where they were made to where the consumers can buy them
a pathway to direct products to consumers.
the point at which total revenues, or sales, equal total costs and expenses of developing and offering a product.
when goods or services are sold from the producer directly to the customer
a tangible object or a service provided to consumers
taking the chance of loss and purchasing insurance
finding and obtaining goods to be sold
free promotion
any paid form of communication
grouping goods according to size, quality and other characteristics

Down

getting information to customers that will help them buy the goods they need.
consists of four basic marketing strategies: products, place, price, and promotion.
a group of customers who share common wants and needs
builds and maintain relationships with their customers
holding goods until needed
making the consumer aware of the product
the location where the product is available
gathering facts to make good marketing decisions
a graphic representation or symbol of a company name
the process of creating, promoting, and presenting a product or service to meet the wants and needs of consumers
the process of determining what to charge for the product or service

23 Clues: free promotion • holding goods until needed • any paid form of communication • getting a loan to run the business • finding and obtaining goods to be sold • a distinctive catchword or catch phrase • making the consumer aware of the product • a pathway to direct products to consumers. • the location where the product is available • ...

CSAq1 2025-01-07

Across

Collection of data in a sensible form
Infrastructure provided as a service (Abbreviation)
Equivalent in AWS for storage
This is one of the tiers in the 3 tier IS architecture
is the study of people, technology, organizations, and the relationships among them (Abbreviation)
is any piece of software that makes itself available over the internet and uses a standardized format—such as XML and JSON (2W)
is the on-demand delivery of compute power, database, storage, applications, and other IT resources via the internet with pay-as you-go pricing (2W)
the coordination and administration of tasks to achieve a goal
This cloud service model provides least control over IT resources.

Down

What leads to Information/Knowledge/Wisdom?
Platform provided as a service (Abbreviation)
ensure that skills and processes align IT strategy and goals with business strategy
AWS __ is organized into six perspectives (Abbreviation)
Has input, process, output and feedback
This scaling technique was used prior to the use of distributed computing
Distributed computing uses this form of scaling.
deployment is a way to connect infrastructure and applications between cloud-based resources and existing resources that are not located in the cloud.
AWS CAF is organized into ___ perspectives.
On-premise servers equivalent in AWS (Abbreviation)
The time of day when businesses have the most customer traffic on their website

20 Clues: Equivalent in AWS for storage • Collection of data in a sensible form • Has input, process, output and feedback • What leads to Information/Knowledge/Wisdom? • AWS CAF is organized into ___ perspectives. • Platform provided as a service (Abbreviation) • Distributed computing uses this form of scaling. • Infrastructure provided as a service (Abbreviation) • ...

Cadence/Scheduling 2022-12-12

Across

scheduled so the patient can see the doctor
FYI, Patient Message, PCP
display information based on selection
your person customer service tool
all cancel and reschedule appointment require a
_____ click = walk in
double click a future or past appointment for more

Down

doctor or nurse practitioner
name and/or phone number
type drives scheduling, clinical & billing aspects
tells the story of the patient
_____ click to code a phone number as preferred
w+2
for everyone's eyes
notes why the patient needs to see the provider
es eod status
the patient no longer needs the appointment

17 Clues: w+2 • es eod status • for everyone's eyes • _____ click = walk in • name and/or phone number • FYI, Patient Message, PCP • doctor or nurse practitioner • tells the story of the patient • your person customer service tool • display information based on selection • scheduled so the patient can see the doctor • the patient no longer needs the appointment • ...

Promotion 2024-04-12

Across

Quantifiable measures for evaluating whether or not you meet your marketing objectives.
Collaborating with influential individuals on social media to promote products or services.
Statistical data relating to the population, such as age, gender, income, education, occupation, and marital status, used for market segmentation.
A paid message communicated through various media channels to promote a product, service, or idea.
Dividing a market based on geographic location, such as region, city, climate, or population density.
The specific group of consumers or businesses that a company aims to reach with its products or services.
Placing newsworthy information about a company, product, or person in the media to build an image.
The total number of people who are exposed to an advertisement.
Supporting an event, individual, or organization in exchange for promotional opportunities.
Refers to the three customer journey stages of awareness, consideration and decision.
A coordinated series of promotional activities with specific objectives and targets.

Down

Using social media platforms to promote products or services and engage with customers.
A prompt that encourages the audience to take a specific action, such as making a purchase or visiting a website.
A standard of achievement against which similar things must be measured or judged.
Paid communication through various media channels to promote a product or service.
Any combination of different promotion types a company decides will be the most effective.
Profit related information that helps communicate overall performance.
Categorizing consumers based on their purchasing behavior, usage patterns, brand loyalty, and other actions related to product or service consumption.
The number of times an advertisement is shown to the same person or audience.
The number of times an advertisement or organic content is displayed or viewed.
Communicating directly with potential customers through various channels such as email, mail, or phone.
A form of communication used to inform, persuade or educate people about a product or service or to improve public image.
Text files with small pieces of data that are used to identify your computer as you use a network.
Characteristics of consumers related to their lifestyles, values, interests, attitudes, and personality traits, used for market segmentation.
The act of turning a viewer of an advertisement into a customer or taking a desired action.
Managing the reputation and communication of a brand or organization with the public.
Rewarding customers for their repeat purchases or engagement with a brand.

27 Clues: The total number of people who are exposed to an advertisement. • Profit related information that helps communicate overall performance. • Rewarding customers for their repeat purchases or engagement with a brand. • The number of times an advertisement is shown to the same person or audience. • ...

Chapter 20 Principles of Great Service 2025-10-08

Chapter 20 Principles of Great Service crossword puzzle

Across

Questionnaires used to collect information from guests about their satisfaction and opinions.
Guests Guests who are visiting the establishment for the first time and whose first impression is crucial.
The feeling that guests take with them from their experience at an operation; the genuine warmth and care shown by employees.
Shoppers Individuals hired to pose as customers and report on their experience to help evaluate service quality.
Groups A small group of people brought together to discuss their thoughts and opinions about a service or product.
Cards Short surveys used by restaurants to gather customer feedback about their dining experience.
Feedback Information provided by customers about their experiences, which can be used to improve service.

Down

Advantage What sets one business apart from its competitors in the eyes of customers, often due to excellent service.
Complaints Expressions of dissatisfaction by customers, which provide opportunities to correct issues and improve service.
Needs Specific nutrition requirements due to health conditions, allergies, preferences, or religion.
The act of meeting customers' needs in the way they expect or above what they expect.
with Disabilities Act (ADA) A law that prohibits discrimination against individuals with disabilities and requires public accommodations to be accessible.

12 Clues: The act of meeting customers' needs in the way they expect or above what they expect. • Questionnaires used to collect information from guests about their satisfaction and opinions. • Cards Short surveys used by restaurants to gather customer feedback about their dining experience. • ...

Revenue Cycle Week 2018-08-13

Across

Who is the Revenue Cycle Vice President
What system do we use
Who is the Customer Service Manager
What team acquires precert on accounts
Who is the Coding Manager
What department uses Patient Secure
What department sends claims
What department handles medical charts

Down

What deparment schedules patient's testing
Who draws the patient's blood
Who is the Revenue Cycle Director
Who would add ICD10 codes to the accounts
Who is the Medical Records Director
What department works payer denials
Who is the Patient Access Diagnostic Manager
Who is the Patient Access Treatment Manager
Who is the Insurance Manager

17 Clues: What system do we use • Who is the Coding Manager • What department sends claims • Who is the Insurance Manager • Who draws the patient's blood • Who is the Revenue Cycle Director • Who is the Customer Service Manager • Who is the Medical Records Director • What department works payer denials • What department uses Patient Secure • What team acquires precert on accounts • ...

INFOCUS CPQ OBE 2022-01-12

Across

offer type is called ... in the new system
one offer type for URF/CYFs
other word for quote
new system add-on provider
infocus system called (abbrev.)
offer type with no uptime
system where I create the opportunity
what indicates a loaner included in the offer type?

Down

core Service element
Abbr. CFD stands for (3 words)
instead of discount I will sell on
where I create the quote
96% guaranteed is Offer type …
Abbr. CPQ stands for (3 words)
"like for like" describes a ..
a gif* is one of many ... installed at the customer
i will need this when I give discount

17 Clues: core Service element • other word for quote • where I create the quote • offer type with no uptime • new system add-on provider • one offer type for URF/CYFs • Abbr. CFD stands for (3 words) • Abbr. CPQ stands for (3 words) • "like for like" describes a .. • infocus system called (abbrev.) • 96% guaranteed is Offer type … • instead of discount I will sell on • ...

Business Rules 14 through 18 2020-08-18

Business Rules 14 through 18 crossword puzzle

Across

Customer reported vehicle __ to police (police report req.
CSC shall scan or enter all supporting documentation into __.
Customer was in __ general purpose lane.
The Vendor shall meet all State data __ requirements.
A complaint is related to customer __.
CSC shall make manual __ voucher.
Must have documentation for __ duty

Down

CSC shall forward __ related to tolling policies.
Dispute details shall be __,logged and submitted to WSDOT.
All disputes should accompany __.
CSC shall respond to disputes within __ business days.
JV entries shall be made following WSDOT’s provided __.
CSC shall monitor and open a case to __ customer complaints.
Customer had __ number of passengers.
__ additional information needed for resolution.
CSC shall timely manage/__ all customer disputes.

16 Clues: All disputes should accompany __. • CSC shall make manual __ voucher. • Must have documentation for __ duty • Customer had __ number of passengers. • A complaint is related to customer __. • Customer was in __ general purpose lane. • __ additional information needed for resolution. • CSC shall forward __ related to tolling policies. • ...

Customer Engagement 2024-11-28

Across

Engaged customer group
Our digital engagement platform
Engaged customers, monitor services in their neighbourhood
A statement of dissatisfaction
Rounded % of overall satisfaction 2023/24
Our customer engagement - due for renewal in 2025
Engaged customer group set up in 2023/24
Satisfaction surveys requested by ROSH
Our second value

Down

Our first value
our independent research group
Gathering opinion using appropriate questions
Sets out what our customers can expect from us
Our third value
Report used to record engagement activity
Our customer contact centre
An official appointed to review complaints made against an organisation

17 Clues: Our first value • Our third value • Our second value • Engaged customer group • Our customer contact centre • our independent research group • A statement of dissatisfaction • Our digital engagement platform • Satisfaction surveys requested by ROSH • Engaged customer group set up in 2023/24 • Report used to record engagement activity • Rounded % of overall satisfaction 2023/24 • ...

trade 2025-09-10

Across

handel
klient

Down

rozmowa
praca
obsługa

5 Clues: praca • handel • klient • rozmowa • obsługa

Business Management Terms 2023-12-11

Business Management Terms crossword puzzle

Across

A distinctive feature or benefit of a product or service that sets it apart from competitors and appeals to consumers.
The percentage of the total market that a company's product or service represents concerning its competitors.
A small, specialized segment of the market that caters to specific needs or preferences.
The specific group of consumers that a company aims to reach and serve with its products or services.
involves promoting and selling products or services, involving activities such as advertising, market research, and distribution.
The combination of product, price, place, and promotion strategies that a company uses to market its products or services.
Creating a distinct image or perception of a product or brand in the minds of consumers relative to competitors.

Down

Dividing a market into distinct groups based on factors like demographics, behavior, or preferences.
A business approach focused on understanding and meeting customer needs and preferences to drive business strategies.
A business approach centered on developing and improving products without necessarily considering specific customer demands.
The increase in the overall size or sales of a market over a specific period.
A broad market where products or services are designed to appeal to a wide range of consumers.

12 Clues: The increase in the overall size or sales of a market over a specific period. • A small, specialized segment of the market that caters to specific needs or preferences. • A broad market where products or services are designed to appeal to a wide range of consumers. • ...

IQP Bronze 2013-10-04

Across

Work or use of resources that does not add value to a product or service
Drawing out of the steps involved in a process, best done in a face-to-face meeting with placing post-its on a wall or brown-paper [hint: 2 words]
Cheap and simple actions that can be quickly implemented to bring about an improvement, and can easily be undone. Important to engage the people involved in an improvement [hint: 2 words]
The person providing funds for a project or activity carried out by another group of people
Areas which are impacted by your process improvement project. Often it is most helpful to define, which areas are not in [hint: 2 words]
Work that does not directly add customer value, but which is currently necessary to maintain operations (e.g., regulatory, compliance activities) [hint: 3 words]
Process for generating creative ideas and solutions through intensive and freewheeling group discussion
A repeated series of work activities done to meet in the customer needs in a reliable and predictable way
What the customer needs and wants and how well these needs are met [hint: abbreviation]
A concise description of the issues that need to be addressed by a process improvement team [hint: 2 words]
People who can best assess the quality of a process output

Down

Tool that helps you translate broad customer needs into specific and measurable requirements [hint: 2 words]
Work that directly increases the value of the product in the eyes of the customer (e.g., delivery to correct location) [hint: 3 words]
Facilitation tool for providing the team a shared understanding and a definition of the process to be improved [hint: abbreviation]
The “I” in SIPOC
The “O” in SIPOC
Brief description of the project outlining the problem, its goals, and assumptions [hint: 2 words]
Measurements used to identify if and how successful the project was
Business process mapping tool used to articulate the steps and stakeholders of a given process. Especially useful for highlighting handovers [hint: 2 words]
Analysis of the process from the viewpoint of the “thing” going through it
A process improvement approach to increase productivity, reducing cycle times, and involve the operators in the change of “how we work”
The process of having 6 people write 3 ideas in 5 minutes [hint: 2 words]
The “S” in SIPOC
Person responsible to the sponsor for managing the project to make sure it’s reaching its objective in time, on budget and at the right quality [hint: 2 words]
Measurable process characteristic important to the process customer, e.g. average waiting time

25 Clues: The “I” in SIPOC • The “O” in SIPOC • The “S” in SIPOC • People who can best assess the quality of a process output • Measurements used to identify if and how successful the project was • Work or use of resources that does not add value to a product or service • The process of having 6 people write 3 ideas in 5 minutes [hint: 2 words] • ...

2.05C Crossword Puzzle 2026-03-27

Across

A federal regulation that prohibits price discrimination
A type of rivalry between or among businesses that involves factors other than price (e.g., customer services, modern facilities, trained personnel, and variety of products)
A federal regulation intended to protect competitors from takeovers that would limit competition
An illegal agreement that forbids customers from buying goods and services from competitors
A return of part of the price a customer pays for a good or service; usually offered by the product’s manufacturer
A federal regulation intended to prevent specific business actions that might restrict competition (e.g., tying agreements and exclusive agreements)
An illegal activity in which a business charges different customers different prices for similar amounts and types of products
A federal regulation intended to prevent monopolies from forming and prices from being fixed
Using minimum amounts of resources to the best advantage
Rivalry between or among businesses that offer dissimilar goods or services
A monopoly that the government allows to exist legally under controlled conditions
A market structure in which there are relatively few sellers, and industry leaders usually determine prices
An economic system in which individuals and groups, rather than the government, own or control the means of production; also known as free market economy, private profit system, market system, capitalistic system, or free enterprise system
A market structure in which there are many businesses selling a lot of identical products for about the same price to many buyers; also known as pure competition

Down

Illegal business agreement in which businesses agree on prices of their goods or services, resulting in little choice for the customer
The rivalry between two or more businesses to attract scarce customer dollars
A type of rivalry between or among businesses that focuses on the use of price to attract scarce customer dollars
A federal regulation that established a regulatory agency, the Federal Trade Commission (FTC), to monitor business activities in order to prevent unfair competition
A type of market structure in which a lot of businesses sell similar products that have only a few differences
Rivalry between or among businesses that offer similar types of goods or services
An illegal agreement requiring a customer to buy other products in order to obtain desired goods and services
The type of market, or environment, in which businesses operate
The general conditions in which people live; quality of life
Limited
A type of market structure in which a market is controlled by one supplier, and there are no substitute goods or services readily available

25 Clues: Limited • A federal regulation that prohibits price discrimination • Using minimum amounts of resources to the best advantage • The general conditions in which people live; quality of life • The type of market, or environment, in which businesses operate • Rivalry between or among businesses that offer dissimilar goods or services • ...

Boggs- 2.05c 2026-03-27

Across

A market structure in which there are many businesses selling a lot of identical products for about the same price to many buyers; also known as pure competition
A type of market structure in which a lot of businesses sell similar products that have only a few differences
An illegal agreement requiring a customer to buy other products in order to obtain desired goods and services
An illegal activity in which a business charges different customers different prices for similar amounts and types of products
The type of market, or environment, in which businesses operate
A type of rivalry between or among businesses that focuses on the use of price to attract scarce customer dollars
Illegal business agreement in which businesses agree on prices of their goods or services, resulting in little choice for the customer
A federal regulation intended to prevent specific business actions that might restrict competition (e.g., tying agreements and exclusive agreements)
A federal regulation that prohibits price discrimination
A market structure in which there are relatively few sellers, and industry leaders usually determine prices
Limited
Rivalry between or among businesses that offer similar types of goods or services
An economic system in which individuals and groups, rather than the government, own or control the means of production; also known as free market economy, private profit system, market system, capitalistic system, or free enterprise system
A type of rivalry between or among businesses that involves factors other than price (e.g., customer services, modern facilities, trained personnel, and variety of products)
The rivalry between two or more businesses to attract scarce customer dollars

Down

A federal regulation that established a regulatory agency, the Federal Trade Commission (FTC), to monitor business activities in order to prevent unfair competition
Rivalry between or among businesses that offer dissimilar goods or services
A monopoly that the government allows to exist legally under controlled conditions
A federal regulation intended to prevent monopolies from forming and prices from being fixed
Using minimum amounts of resources to the best advantage
A return of part of the price a customer pays for a good or service; usually offered by the product’s manufacturer
A type of market structure in which a market is controlled by one supplier, and there are no substitute goods or services readily available
A federal regulation intended to protect competitors from takeovers that would limit competition
An illegal agreement that forbids customers from buying goods and services from competitors
The general conditions in which people live; quality of life

25 Clues: Limited • Using minimum amounts of resources to the best advantage • A federal regulation that prohibits price discrimination • The general conditions in which people live; quality of life • The type of market, or environment, in which businesses operate • Rivalry between or among businesses that offer dissimilar goods or services • ...

Marketing chapter 1 2014-01-22

Across

the actual amount customers pay and the methods of increasing the value of the product to the customers
a location where people bring products to be conveniently exchanged
blending of the four marketing elements (product, (placement) distribution, price, and promotion) by the business
an approach to customer service that gives employees the authority to solve many customer problems
not relying on others for the things you need to survive
using the needs of customers as the primary focus during the planning, production, pricing, distribution, and promotion of a product or service
the ongoing activities designed to support the primary function of a business and keep it operating efficiently
using one website to drive traffic to another—is a form of online marketing
involves developing, implementing, and evaluating the plans and activities of a business
the locations and methods used to make the product available to customers

Down

focuses on developing loyal customers who continue to purchase from the business for a long period of time
the business function that creates or obtains products or services for sale
the use of currency as a recognized medium of exchange
of labor concentrating effort on one thing or a few related activities so that they can be done well
the creation and maintenance of satisfying exchange relationships
the prospective customers a business wants to serve and the location of those customers
anything offered to a market by the business to satisfy needs, including physical products, services, and ideas
offering products produced or manufactured by others for sale to customers
exchanging products or services with others by agreeing on their values without using money

19 Clues: the use of currency as a recognized medium of exchange • not relying on others for the things you need to survive • the creation and maintenance of satisfying exchange relationships • a location where people bring products to be conveniently exchanged • the locations and methods used to make the product available to customers • ...

CUSTOMER 2025-08-16

Across

| Phương tiện truyền thông quảng cáo như TV, báo, mạng xã hội
| Quá trình đưa sản phẩm đến tay khách hàng
| Nghiên cứu hành vi và nhu cầu khách hàng
| Chiến lược dài hạn của doanh nghiệp

Down

| Hoạt động phân chia thị trường thành nhóm nhỏ
| Uy tín, hình ảnh và cảm xúc gắn với doanh nghiệp
| Khoản tiền khách hàng phải trả để sở hữu sản phẩm
| Chiến dịch quảng bá sản phẩm
| Nhóm khách hàng doanh nghiệp hướng đến
| Giá trị cảm nhận mà khách hàng nhận được

Insurance crossword 2024-04-19

Across

government protection where the customer pays a monthly premium in return for discounted medical services
something that affected the customer or their family
the monthly amount the customer must pay
the doctors that have a contract with your insurance plan
an amount taken off of a amount owed
customer receives care even when they were not put in the hospital
person that tries to accomplish advantages for themselves and their customer
patient that stays in the hospital for necessary treatment
amount considered when something is handed out
the incentives that insurance companies hand out.
amount the customer must pay in order for the company to pay their part

Down

the person who owns an insurance policy
the doctors that do not have a contract with your insurance company
money owed back to the person who first spend money
damage done from perceived reasons
the amount of energy or care someone put towards achieving a goal
an instruction from a doctor saying what medicine the patient may consume
a request from the insurance company that issues a payment from the customer
given to families when they lose all health benefits
damage done from hurricanes,fires,and other uncontrollable forces
type of insurance where the customer pays a share against their claim
the provision of healthcare
the payment made by the beneficiary
the rules and ideas that the insurance company wants you to pursue
what the insurance will handle in costs
daily allowance allowed for spending

26 Clues: the provision of healthcare • damage done from perceived reasons • the payment made by the beneficiary • an amount taken off of a amount owed • daily allowance allowed for spending • the person who owns an insurance policy • what the insurance will handle in costs • the monthly amount the customer must pay • amount considered when something is handed out • ...

Collection By Lawsuit 2018-02-22

Across

Do not ____ the payment until you have reviewed the Judgment.
Check for recent BK filings prior to filing suit.
When the Judgment has been fully paid, you must file and serve a completed _______ of Judgment Form.
There are _____ acceptable methods to resolve a lawsuit.
Customer pays entire accelerated balance or pays enough to bring account current, you can accept payment and file a ______ Without Prejudice to end lawsuit.
_______ Payoff calculated prior to accessing any legal fees.
The _____ of Acceleration must be mailed, first class mail to each person who signed on loan agreement, including owners of collateral.

Down

(2 words) In all states except LA, ALL _____ _____ must be cancelled prior to pulling a payoff.
After Judgment received, if the account is a Pre-Computed (PC) loan, ______ it to Interest Bearing (IB).
_______ intended course of action in comment log.
In the event of more than one borrower we file suit on each _________.
Carefully review the Judgment document to determine the ______ awarded and how they'redesignated.
_________the accuracy of addresses and employment.
(2 words) After filing lawsuit & secured service, you may send _____ ____ one time in an effort to reach the customer prior to the hearing date.
A _______is any Order resolving the case which is signed by the Judge or Magistrate.
Prevents customer from posting any ACH payments via the internet or through EZPay.

16 Clues: _______ intended course of action in comment log. • Check for recent BK filings prior to filing suit. • _________the accuracy of addresses and employment. • There are _____ acceptable methods to resolve a lawsuit. • _______ Payoff calculated prior to accessing any legal fees. • Do not ____ the payment until you have reviewed the Judgment. • ...

Key Performance Indicators (KPI) Crossword 2022-02-25

Key Performance Indicators (KPI) Crossword crossword puzzle

Across

Number of contacts transferred as a percentage of handled counts.
if this increases, it raises alarm bells across organizations on long term supportability of business
Total amount of contacts connected by an Expert.
Time spent by expert on the customer (hint: used in our live services)
number of times a customer calls back in 24 hours
Average time a customer is in queue before an expert answers
this is the most important clue that reveals why customers contact us
This metric gives us an understanding of the rate of customers who attempt to get front line support for their issues that end up escalation

Down

Percentage of contacts answered with in a Business Units defined acceptable time frame. As defined by the system
if we don't have these, we all are in big trouble
the review of high risk account access/account modification requests
measures productivity of an expert. if it gets too low or too high- becomes cause for concern
"(abbreviation) graduated from a nursing program and met the requirements outlined by a country, state, province or similar government-authorized licensing body to obtain a nursing license"
Number of contacts that come into the queue
also known capacity loss due to planned or unplanned events (biggest sore in our backs during season)
our quality of service depends on how well this is done

16 Clues: Number of contacts that come into the queue • Total amount of contacts connected by an Expert. • if we don't have these, we all are in big trouble • number of times a customer calls back in 24 hours • our quality of service depends on how well this is done • Average time a customer is in queue before an expert answers • ...

Marketing Review 2021-04-28

Across

is a combination of the four elements of marketing—product, price, place, and promotion
Dividing customers into groups according to their response to a product
the goods, services, or ideas a business will offer its customers
percentage of total sales volume generated by all companies that compete in a given market
plan of action for achieving your goals and objectives
Purchase products and use them for their own good
Getting a selected product in the right place at the right time is all about creating convenience for the customer
products move from the producer straight to the consumer with no other organizations participating (Farmer’s market)
the various types of communication that marketers use to inform, persuade, or remind customers about their products
Any activity designed to create a favorable image toward a business, its products, or its policies
A short-term incentives that encourage a customer to buy
Paid form of nonpersonal presentation and promotion of ideas, goods, or services by an identified sponsor
Finding solutions to problems through carefully designed studies involving customers
identification and selection of markets for a business or for a product is called
marketers often divide the total market for their products into smaller, more specific groups
divides a market on the basis of its physical and social characteristics, including gender, origin or heritage, religion, socioeconomic status, and life stage
is the route a product follows and the businesses involved in moving a product from the producer to the final consumer
Grouping customers according to where they are located

Down

an objective you plan to fulfill
grouping customers by their similarities and pinpointing the particular group of customers that it seeks to attract, a business can meet customer needs effectively
One or more other businesses between producer and consumer (Wholesaler, retailer)
Based on feelings, beliefs and attitudes
a customer or potential customer who has an unfulfilled desire and is financially able and willing to satisfy that desire
the locations and methods used to make a product or service available to the target market
Lifestyles and personalities of customers are used for this
Guided by facts and logic
the amount of money a business asks for in exchange for its products
Any form of direct contact between a salesperson and a customer
When sellers design products that will appeal to most buyers and direct their marketing activities to the whole market
Persons, companies and organizations that buy products for: Operation of a business, To use in other products, for resale
small steps or specific actions used to carry out strategies

31 Clues: Guided by facts and logic • an objective you plan to fulfill • Based on feelings, beliefs and attitudes • Purchase products and use them for their own good • plan of action for achieving your goals and objectives • Grouping customers according to where they are located • A short-term incentives that encourage a customer to buy • ...

Dawson Dials crossword puzzle vocab 2.05C 2026-03-27

Dawson Dials crossword puzzle vocab 2.05C crossword puzzle

Across

A market structure in which there are many businesses selling a lot of identical products for about the same price to many buyers; also known as pure competition
The type of market, or environment, in which businesses operate
An illegal agreement that forbids customers from buying goods and services from competitors
Limited
A type of market structure in which a market is controlled by one supplier, and there are no substitute goods or services readily available
A federal regulation intended to prevent specific business actions that might restrict competition (e.g., tying agreements and exclusive agreements)
A monopoly that the government allows to exist legally under controlled conditions
An illegal activity in which a business charges different customers different prices for similar amounts and types of products
Antimerger Act: A federal regulation intended to protect competitors from takeovers that would limit competition
The rivalry between two or more businesses to attract scarce customer dollars
A type of market structure in which a lot of businesses sell similar products that have only a few differences
An economic system in which individuals and groups, rather than the government, own or control the means of production; also known as free market economy, private profit system, market system, capitalistic system, or free enterprise system
Illegal business agreement in which businesses agree on prices of their goods or services, resulting in little choice for the customer
Using minimum amounts of resources to the best advantage

Down

A federal regulation that established a regulatory agency, the Federal Trade Commission (FTC), to monitor business activities in order to prevent unfair competition
Rivalry between or among businesses that offer similar types of goods or services
A federal regulation intended to prevent monopolies from forming and prices from being fixed
A type of rivalry between or among businesses that involves factors other than price (e.g., customer services, modern facilities, trained personnel, and variety of products)
An illegal agreement requiring a customer to buy other products in order to obtain desired goods and services
Rivalry between or among businesses that offer dissimilar goods or services
A return of part of the price a customer pays for a good or service; usually offered by the product’s manufacturer
The general conditions in which people live; quality of life
A federal regulation that prohibits price discrimination
A market structure in which there are relatively few sellers, and industry leaders usually determine prices
A type of rivalry between or among businesses that focuses on the use of price to attract scarce customer dollars

IQP Bronze 2013-10-04

Across

The “I” in SIPOC
A concise description of the issues that need to be addressed by a process improvement team [hint: 2 words]
Tool that helps you translate broad customer needs into specific and measurable requirements [hint: 2 words]
The “O” in SIPOC
A process improvement approach to increase productivity, reducing cycle times, and involve the operators in the change of “how we work”
Analysis of the process from the viewpoint of the “thing” going through it
Brief description of the project outlining the problem, its goals, and assumptions [hint: 2 words]
People who can best assess the quality of a process output
The person providing funds for a project or activity carried out by another group of people
Work that does not directly add customer value, but which is currently necessary to maintain operations (e.g., regulatory, compliance activities) [hint: 3 words]
Areas which are impacted by your process improvement project. Often it is most helpful to define, which areas are not in [hint: 2 words]
Process for generating creative ideas and solutions through intensive and freewheeling group discussion
Facilitation tool for providing the team a shared understanding and a definition of the process to be improved [hint: abbreviation]

Down

Person responsible to the sponsor for managing the project to make sure it’s reaching its objective in time, on budget and at the right quality [hint: 2 words]
Work or use of resources that does not add value to a product or service
A repeated series of work activities done to meet in the customer needs in a reliable and predictable way
Business process mapping tool used to articulate the steps and stakeholders of a given process. Especially useful for highlighting handovers [hint: 2 words]
The “S” in SIPOC
Work that directly increases the value of the product in the eyes of the customer (e.g., delivery to correct location) [hint: 3 words]
What the customer needs and wants and how well these needs are met [hint: abbreviation]
Drawing out of the steps involved in a process, best done in a face-to-face meeting with placing post-its on a wall or brown-paper [hint: 2 words]
Cheap and simple actions that can be quickly implemented to bring about an improvement, and can easily be undone. Important to engage the people involved in an improvement [hint: 2 words]
The process of having 6 people write 3 ideas in 5 minutes [hint: 2 words]
Measurable process characteristic important to the process customer, e.g. average waiting time
Measurements used to identify if and how successful the project was

25 Clues: The “I” in SIPOC • The “S” in SIPOC • The “O” in SIPOC • People who can best assess the quality of a process output • Measurements used to identify if and how successful the project was • Work or use of resources that does not add value to a product or service • The process of having 6 people write 3 ideas in 5 minutes [hint: 2 words] • ...

enayshias cross word 2026-03-27

Across

Rivalry between or among businesses that offer dissimilar goods or services
An illegal activity in which a business charges different customers different prices for similar amounts and types of products
A federal regulation intended to protect competitors from takeovers that would limit competition
Limited
A return of part of the price a customer pays for a good or service; usually offered by the product’s manufacturer
A federal regulation intended to prevent specific business actions that might restrict competition (e.g., tying agreements and exclusive agreements)
A market structure in which there are relatively few sellers, and industry leaders usually determine prices
An illegal agreement that forbids customers from buying goods and services from competitors
The type of market, or environment, in which businesses operate
Using minimum amounts of resources to the best advantage
A type of market structure in which a lot of businesses sell similar products that have only a few differences
A monopoly that the government allows to exist legally under controlled conditions

Down

An economic system in which individuals and groups, rather than the government, own or control the means of production; also known as free market economy, private profit system, market system, capitalistic system, or free enterprise system
A type of rivalry between or among businesses that involves factors other than price (e.g., customer services, modern facilities, trained personnel, and variety of products)
A federal regulation that established a regulatory agency, the Federal Trade Commission (FTC), to monitor business activities in order to prevent unfair competition
A federal regulation intended to prevent monopolies from forming and prices from being fixed
The general conditions in which people live; quality of life
Illegal business agreement in which businesses agree on prices of their goods or services, resulting in little choice for the customer
A type of rivalry between or among businesses that focuses on the use of price to attract scarce customer dollars
The rivalry between two or more businesses to attract scarce customer dollars
A market structure in which there are many businesses selling a lot of identical products for about the same price to many buyers; also known as pure competition
A federal regulation that prohibits price discrimination
Rivalry between or among businesses that offer similar types of goods or services
An illegal agreement requiring a customer to buy other products in order to obtain desired goods and services
A type of market structure in which a market is controlled by one supplier, and there are no substitute goods or services readily available

ProStart Level 2 – Vocabulary List (20 Terms) 2025-05-19

ProStart Level 2 – Vocabulary List (20 Terms) crossword puzzle

Across

– The process of combining two ingredients that normally don’t mix, like oil and vinegar.
Rate – The number of times a dining table is occupied and cleared during a service period.
Margin – The percentage of revenue that remains as profit after all expenses are deducted.
of House (FOH) – The areas of a restaurant where guests interact, including the dining room and host stand.
– A rich brown sauce made by reducing espagnole sauce and veal stock.
Point – The point at which revenue equals expenses, and the operation begins to make a profit.
– Practices that reduce environmental impact and promote long-term ecological balance in foodservice.
Sauce – One of the five classic French sauces (béchamel, velouté, espagnole, tomato, and hollandaise) from which secondary sauces are made.

Down

– Collaborative efforts of a group to achieve a common goal, essential in foodservice operations.
Engineering – The analysis and design of a menu to maximize profitability and customer satisfaction.
– A designated area in the kitchen where specific tasks are performed.
– The process of breaking down primal cuts of meat into retail or usable portions.
– A sauce made by caramelizing sugar and deglazing with vinegar, often used with fruit or savory dishes.
Service – The assistance and hospitality provided to guests before, during, and after dining.
Operating Procedure (SOP) – A written step-by-step instruction for completing routine operations consistently and safely.
Cost – The total cost of all ingredients in a single menu item.
Control – The process of managing and reducing business expenses to increase profit.
(POS) System – A computerized system used to track orders, payments, and sales data.
d’hôte – A fixed-price menu offering multiple courses with limited choices.

19 Clues: Cost – The total cost of all ingredients in a single menu item. • – A rich brown sauce made by reducing espagnole sauce and veal stock. • – A designated area in the kitchen where specific tasks are performed. • d’hôte – A fixed-price menu offering multiple courses with limited choices. • ...

CLS Crossword Puzzle 2020-10-07

Across

Networking hardware company customer
environmentally friendly
Celestica won their 2014 supplier of the year award
customer that was founded in 1911
Our parent organization
customer, voice over IP company
chair of the board of directors
Celestica's first CEO
company income
Japanese customer
Celestica core value
form a mental image or concept of
former logo
a plan of action or policy designed to achieve a major or overall aim
Celestica core value
carry out or put into effect
Celestica core value

Down

what Rob posts
month Celestica was incorporated
where our JDM site is located
convert into reusable material
recover quickly from difficulties
large technology infrastructure company customer
our CEO
our charity
to exist constantly
Electronics Manufacturing Company
work jointly on a project
Celestica core value
our most important asset
where our headquarters are located

31 Clues: our CEO • our charity • former logo • what Rob posts • company income • Japanese customer • to exist constantly • Celestica core value • Celestica core value • Celestica core value • Celestica core value • Celestica's first CEO • Our parent organization • environmentally friendly • our most important asset • work jointly on a project • carry out or put into effect • where our JDM site is located • ...

Wayfair Words! 2021-09-23

Across

If a customer calls in asking for a manager, we should attempt to do what before transferring to CARE?
This KPI's expectation is 89%
A great way to impact CSAT is to _____ the item.
We can't add these post order
When setting up a refund, we should offer this method to increase customer loyalty.
This KPI's expectation is 94%
The number of days for the customer to wait for an item to be deemed Lost in Transit (Small Parcel).
The customer can view this in their My Account

Down

This KPI's expectation is 65%
Wayfair: a zillion things _____
A ____ Label item is when Wayfair's product has a different name than the manufacturer's name for the same product.
Sometimes a full unit replacement isn't the best option. If available, we should offer this instead.
The customer can find their invoice here.
When you show the customer that you understand and validate their feelings
If the customer is asking when they will receive their package, we should run this wizard
This KPI's expectation is 81%
Before ending a call, we should ask the customer if they have any additional ____

17 Clues: This KPI's expectation is 65% • This KPI's expectation is 89% • This KPI's expectation is 81% • We can't add these post order • This KPI's expectation is 94% • Wayfair: a zillion things _____ • The customer can find their invoice here. • The customer can view this in their My Account • A great way to impact CSAT is to _____ the item. • ...

Recap 2025-04-14

Across

Which tab in Vision can you check if a customer is eligible for autopay
We submitt a request for a copy of the retail installment contract under this sub-heading
Which tab in Vision can you find he account notes
How many due date changes can a Go-Fi customer get
This is the location that must be selected when creating a ticket in DT concierge
We submitt a lien release request under this category
Is use to locate documents such as contract and title for Carvana customers
How many frequency changes can a Carvana customer get
What is the name of the GPS provider that Bridgecrest is affiliated with
How many months full payments must a Carvana/Ally/Go-Fi customer make before being able to request a DDC
If John cancels his warranty through SilverRock, the refund received will be applied towards his ____ balance
Where do you go to log tickets in Citrix?

Down

Can be used to see the route that the account is in in vision
This ticket is created when a customer informs us that the vehicle is a total loss
This letter can be requested to be sent to the customer to confirm that t
Which tab in vision allows you to update the customer's information(email, telephone number, address,POE)
This letter can be requested if the customer wants to see the 10 days payoff amount, per diem and good through date
How many months full payments must a Drivetime customer make before being able to request a DDC
We can use this tab to see updates on due date change request, extension or frequency change

19 Clues: Where do you go to log tickets in Citrix? • Which tab in Vision can you find he account notes • How many due date changes can a Go-Fi customer get • We submitt a lien release request under this category • How many frequency changes can a Carvana customer get • Can be used to see the route that the account is in in vision • ...

17hats terms by Let Nicole Help 2022-12-20

17hats terms by Let Nicole Help crossword puzzle

Across

a step-by-step process that guides you and your customer through your work together
the first thing you see when you log in; gives a high-level overview
the middle part of a 3-in-1 document
where all info about your client's job populates
a newer feature, allows for a ____ image, separate from your logo, on documents
automatic email messages that can be sent for upcoming and past due documents

Down

an event created through online scheduling
a payment ____ lets customers know what payment amounts are due & when
a new, potential customer
an integration that allows for importing & exporting contacts
your products & services can have both an internal name and a ____ name
a document that allows product/service options for your customers & can transform into an invoice
to "file away" a project without deleting it
one way to collect leads is through a lead ____ form
in your workflow, emails can be set to "approve" or ____
contact & project ____ are additional bits of info that are searchable in the platform
placeholder that allows information to be auto-filled into an email or document

17 Clues: a new, potential customer • the middle part of a 3-in-1 document • an event created through online scheduling • to "file away" a project without deleting it • where all info about your client's job populates • one way to collect leads is through a lead ____ form • in your workflow, emails can be set to "approve" or ____ • ...

Vocabulary Games: Marketing Edition 2021-12-12

Vocabulary Games: Marketing Edition crossword puzzle

Across

dividing a broad consumer or business market into smaller subsegments based on their likes and dislikes
a visual representation of how customers see your brand
a group of customers with shared demographics who have been identified as the most likely buyers of a company's product or service
the set of actions, or tactics, that a company uses to promote its brand or product in the market
the percentage by profit made y a company comparedto the profit made in the total market
factual descriptions of a customer or group of customers
marketing that has the primary goal of achieving "common good"
marketing has the primary goal of making a profit

Down

companies that follow this have an RND that is based around a market rather than a product
a market for goods produced on a large scale for a significant number of end consumers
refers to activities a company undertakes to promote the buying or selling of a product or service
defined as the orientation of the company's sole focus on products alone
a market aimed at a few known customers
USP- what makes your product or service better than competitors
the position of a company with the largest market share or highest profitability margin in a given market for goods and services
the advertising strategy that a business will implement to sell its product or service

16 Clues: a market aimed at a few known customers • marketing has the primary goal of making a profit • a visual representation of how customers see your brand • factual descriptions of a customer or group of customers • marketing that has the primary goal of achieving "common good" • USP- what makes your product or service better than competitors • ...

PLAY ON MARKETING TERMS 2022-03-16

PLAY ON MARKETING TERMS crossword puzzle

Across

Buyers decision making process mainly consist how many stages
Marketing is which process
Good marketing is a result of careful planing and
Basic need of humans are called as-
How many elements are there in marketing mix in total
A person or a business authorized to act on another's behalf
Markets in which market offerings are bought from sellers for reselling purpose are known as
When backed by buying power wants become
The want satisfying power of a product is called its
Which cost don't vary with production or sales level is called
If actual performance exceeds than expected performance then customer is
Entity that sales goods or commodities in small quantity directly to consumer
Customer, market and public are included in which environment of company.
The demand for business goods is ultimately derived from the demand for
During introduction stage of PLC sales grows slowly and profit is
What create most impact on individual's need, wants and behaviour.
The attribute of product is known as silent salesman
Reduction in price on purchase during stated period of time is known as
Money spend on marketing is
By what people select ,organize and interpretive information.
Marketing mix is suggested by
Geographic segmentation is about dividing markets based on
Newsletter, catalogue and invitation to organization sponsored event most closely associated to
Condition determining international pricing
Is plan element of market mix
A radio station that carries news, features and editorial opinions are about your area to publics
Firm's tangible offering to the market is

Down

Business information must be updated as business operates in which environment.
Current research on size, density ,location, age, occupation of targeted area research is called as
In marketing theory every contribution from the supply chain add which factor to product
Sales volume increases significantly stage acquired in PLC is
A type of marketing in which company distributes its product through channel structure 1 or more including resellers
The physical surrounding where the service is produced delivered and consumed
Buyers decision process starts with recognition of
General term of product that have physical form
Under which concept of marketing customer remains focused
The groups of people who affect the company prospect directly in micro environment are
Aspect of customers must be considered in social social marketing
BOGOF
All human who plays a part in service delivery and influence byers perception
A graphic representation or symbol of a company name
One who uses the product.
Repeat purchase behaviour.which also include performance and positive emotional response to brand
The goal of each party is to minimize the benefit receives from each transaction
For business marketing is
Name, term, symbol ,design or combination that identify maker or seller
What is normally being associated with quality
A contract of guarantee should be in
Method of comparing the internal capabilities of an organization with external environment.
In PEST analysis T stands for
What is basic property of services which makes it different from product
Service feature that are added feature to an offering are called as

52 Clues: BOGOF • One who uses the product. • For business marketing is • Marketing is which process • Money spend on marketing is • In PEST analysis T stands for • Marketing mix is suggested by • Is plan element of market mix • Basic need of humans are called as- • A contract of guarantee should be in • When backed by buying power wants become • Firm's tangible offering to the market is • ...

Data do it 2024-10-02

Across

forecast
service
invoice

Down

journal
goal
share

6 Clues: goal • share • journal • service • invoice • forecast

Entre Spring 2026 Unit 2 Vocabulary 2026-01-22

Entre Spring 2026 Unit 2 Vocabulary crossword puzzle

Across

A deliberate change to an idea, product, or strategy based on feedback, data, or new information.
A factor that makes one business or solution more attractive to customers than its competitors.
A clear and specific description of a problem that needs to be solved for a particular group of people.
The creation of a new or improved product, service, or process that provides value to customers.
Other businesses or solutions that attempt to meet the same customer need.

Down

The benefit a customer receives from a product or service, which may be functional, emotional, or both.
A situation in which a problem or unmet need exists and a business could create value by offering a solution.
A specific group of people a business intends to serve who share similar needs, behaviors, or characteristics.
A general direction in which behavior, technology, or society is changing over time.

9 Clues: Other businesses or solutions that attempt to meet the same customer need. • A general direction in which behavior, technology, or society is changing over time. • A factor that makes one business or solution more attractive to customers than its competitors. • The creation of a new or improved product, service, or process that provides value to customers. • ...

Discovery Centre Manager 2023-08-15

Discovery Centre Manager crossword puzzle

Across

Mastering skills in making this hot beverage
The things we live and breathe at Snowy
The Snowy Story is rich in
The most important part of my job
Trading teams favourite acronym
Manage a diverse group of 16
Contribute to this document weekly and monthly
Develop and build confidence in team members
Engage with internal and external
Exceptional service is always a priority to our..
Arrive at 5.45am Tuesdays to prepare

Down

Retail
What you call a person running an educational program
Host International and Government
The future of electricity
Work with the broader community to form
Fundamental in every team

17 Clues: Retail • The future of electricity • Fundamental in every team • The Snowy Story is rich in • Manage a diverse group of 16 • Trading teams favourite acronym • Host International and Government • The most important part of my job • Engage with internal and external • Arrive at 5.45am Tuesdays to prepare • The things we live and breathe at Snowy • ...

Compliance 2019-01-14

Across

ECOA Credit Card Disclosure: Alimony, child support, or separate maintenance income need not be revealed if you do not wish it considered as a ____ for repayment.
Always ____ the way the customer was authenticated (VP/ASAP).
Always confirm ____ address before enrolling Customer in VP.
Always follow the ____ Strike Rule with manual authentication and passwords.

Down

Must be read verbatim.
Do no indicate to Customer that an answer given is correct or incorrect: If you choose to respond to the customer's answer, it is acceptable to respond with ____ as it does not imply that the answer was correct or incorrect.
If the Caller's VoicePrint shows ____ escalation, DO NOT share this info with the Caller and follow the steps in outlined in Voice Print Flow Core.
Meaning cannot be changed but there is no requirement to read the script verbatim
Place a _____ message if the Customer fails to authenticate within the three strike rule.
Small Dollar Debit Card Transactions less than $20 or _____ trial deposits are no longer accepted for Category B Authenticaiton, do not disclose to Customers.

10 Clues: Must be read verbatim. • Always confirm ____ address before enrolling Customer in VP. • Always ____ the way the customer was authenticated (VP/ASAP). • Always follow the ____ Strike Rule with manual authentication and passwords. • Meaning cannot be changed but there is no requirement to read the script verbatim • ...

Compliance 2019-01-14

Across

Small Dollar Debit Card Transactions less than $20 or _____ trial deposits are no longer accepted for Category B Authenticaiton, do not disclose to Customers.
Meaning cannot be changed but there is no requirement to read the script verbatim.
Do no indicate to Customer that an answer given is correct or incorrect: If you choose to respond to the customer's answer, it is acceptable to respond with ____ as it does not imply that the answer was correct or incorrect.
Place a _____ message if the Customer fails to authenticate within the three strike rule.
Must be read verbatim.

Down

If the Caller's VoicePrint shows ____ escalation, DO NOT share this info with the Caller and follow the steps in outlined in Voice Print Flow Core.
Always confirm ____ address before enrolling Customer in VP.
Always ____ the way the customer was authenticated (VP/ASAP).
Always follow the ____ Strike Rule with manual authentication and passwords.
ECOA Credit Card Disclosure: Alimony, child support, or separate maintenance income need not be revealed if you do not wish it considered as a ____ for repayment.

customer 2022-12-16

Across

someone who drives a vehicle
to provide something that is wanted or needed
costing a lot of money
a person who buys goods or a service
to order, limit, or rule something

Down

small in size or amount
feeling of pleasure and satisfaction
feeling of being relaxed and free from pain
the amount of money needed to buy
opened and can only be opened with a key

10 Clues: costing a lot of money • small in size or amount • someone who drives a vehicle • the amount of money needed to buy • to order, limit, or rule something • feeling of pleasure and satisfaction • a person who buys goods or a service • opened and can only be opened with a key • feeling of being relaxed and free from pain • to provide something that is wanted or needed

Principles of Business and Marketing Vocab 2025-08-25

Principles of Business and Marketing Vocab crossword puzzle

Across

core activities that businesses use to connect with customers and create value
goods and services a business produces to satisfy customers wants or needs
percentage of the total revenue or sales in a market that a company's business makes up
set of tools that a company uses to pursue its marketing objectives in the target market
formulated thought or opinion

Down

branch of knowledge concerned with the production, consumption, and transfer of wealth
aspects of making, selling, and providing products in exchange for money
process of gathering, analyzing, and interpreting information about a market
tangible item that is produced and sold to consumers
particular group of consumers at which a product or service is aimed
business philosophy that emphasizes understanding and satisfying customer needs and wants as the key to achieving organizational goals
is the performance of a particular task in exchange for money
process or technique of promoting, selling, and distributing a product or service

13 Clues: formulated thought or opinion • tangible item that is produced and sold to consumers • is the performance of a particular task in exchange for money • particular group of consumers at which a product or service is aimed • aspects of making, selling, and providing products in exchange for money • ...

Quality Month Quality Puzzle 2020-11-30

Quality Month Quality Puzzle crossword puzzle

Across

to find the solution to a problem,needs to do
to control process needs to do
analyis to contol measurement system
answer to problem
oppsite to good part
DMAIC - I denotes
automotive company requirement
who supply parts to customer
is every one's resposibility
we need ..... to compare

Down

all should know customer
dimensions mentioned in the drawing
to do a job correctly by all,we need
work from heart
without them no business in the world
to verify the requirements,like ISO,IATF
IATF company should meet
IATF core tool
Customer should

19 Clues: IATF core tool • work from heart • Customer should • answer to problem • DMAIC - I denotes • oppsite to good part • all should know customer • IATF company should meet • we need ..... to compare • who supply parts to customer • is every one's resposibility • to control process needs to do • automotive company requirement • dimensions mentioned in the drawing • ...

software and hardware module 2022-11-04

software and hardware module crossword puzzle

Across

Ability of a system, network, or process to handle a growing amount of work because it can enlarge
Auxiliary devices that connect and work with the computer to put or get out information
Example of an internal peripheral that processes instructions. It receives input and after it processes it, produces output.
Two words, Drivers are an example of what type of software?
Responsible for maintaining the security of the cloud, its infrastructure, hardware, software, network, etc
Two words, Linkers are an example of what type of software?
Computer programs and related data that provide instructions to the hardware
Controles are shared by the service provider and user, responsible for the control of the application software
Controls handled by cloud service providers include physical and environmental controls

Down

Two words, Spreadsheets are an example of what type of software?
Physical components of a computer system
Control the responsibility of the user involves the application security and control
Example of an external peripheral named after an animal

13 Clues: Physical components of a computer system • Example of an external peripheral named after an animal • Two words, Drivers are an example of what type of software? • Two words, Linkers are an example of what type of software? • Two words, Spreadsheets are an example of what type of software? • ...

Business 2025-02-24

Across

One of the 4P's
What a business sets to try and achieve e.g. 'To sell 10% more products over the next 3 months'
The name of the environmental disaster we looked at which BP were responsible for
The end user of a product or service
When a business doesn't make a profit or a loss
The other name for the 4Ps
Purchaser of a product or service
The department who deal with social media advertising

Down

Help and advice provided by a business to people who buy or use its products or services.
This department deal with training for staff
A business' sales minus their total costs
The term used for money a business makes from selling products/services
A large business with shareholders who trade shares on the Stock Exchange
Type of business ownership with more than 1 owner
Someone in business who leads a group of employees towards a company goal

15 Clues: One of the 4P's • The other name for the 4Ps • Purchaser of a product or service • The end user of a product or service • A business' sales minus their total costs • This department deal with training for staff • When a business doesn't make a profit or a loss • Type of business ownership with more than 1 owner • The department who deal with social media advertising • ...

Food Service Management 2025-11-02

Food Service Management crossword puzzle

Across

The action of helping or doing work for someone.
Practices that maintain health and prevent disease, especially through cleanliness.
Tools used in cooking or eating food.
Providing food service for special events or gatherings.
A room or area where food is prepared and cooked.
A person who buys food or services from a business.
A drink other than water.

Down

The complete list of goods and supplies in stock.
A person who serves food and drinks at a restaurant.
A list of food and beverages offered by a restaurant.
The process of keeping food preparation areas clean and free from bacteria.
The friendly and generous reception of guests.
A set of instructions for preparing a particular dish.
A professional cook, especially the head cook in a restaurant or hot
The process of planning income and expenses for food operations.

15 Clues: A drink other than water. • Tools used in cooking or eating food. • The friendly and generous reception of guests. • The action of helping or doing work for someone. • The complete list of goods and supplies in stock. • A room or area where food is prepared and cooked. • A person who buys food or services from a business. • ...

Azure Level 1 training Day 4 & 5 2013-07-12

Azure Level 1 training Day 4 & 5 crossword puzzle

Across

How many Fabric controller primary nodes contains in each Cluster.
It removes noise of known false alarms.
Which file contains following information like Server & Network IP addresses and Hardware & PDU devices information.
This service responsible for deploying hosted services and storage accounts into specific data center locations as specified by end users.
Provides reliable, horizontally scalable and programmable load balancing service.
Datacenters are divided into _________.
CSM role is belongs which component?

Down

Guest agent always communicates with?
Following service is responsible to redirects the request to a particular datacenter as per the user’s initial selection.
Extended Node and Process Node
The ___________ helps connect companies seeking innovative cloud-based solutions with partners who have developed solutions that are ready to use.
Windows Azure ______ Network we use to connect your own on-premises local network to a defined set of Windows Azure VMs.
CDN caches Windows Azure ____ and the static content output of compute instances.
By using this tool customer can deploy his applications.
Windows Azure Connect, you can use a simple user interface to configure ______ protected connections between computers or virtual machines
CDN network is part of Windows Azure DC`s.

16 Clues: Extended Node and Process Node • CSM role is belongs which component? • Guest agent always communicates with? • It removes noise of known false alarms. • Datacenters are divided into _________. • CDN network is part of Windows Azure DC`s. • By using this tool customer can deploy his applications. • How many Fabric controller primary nodes contains in each Cluster. • ...

Some Key Business Terms 2021-02-02

Some Key Business Terms crossword puzzle

Across

All the activities which go into marketing a product or service.
A person who owns and runs their own business and takes risks.
Communication between the business and customer, making the customer aware that the product is for sale.
Anybody who has an interest in what a business does.
The increase worth that a business creates for a product.
The owners of a company.
The amount of income received from selling goods or services.
Trade undertaken using electronic means on the internet.

Down

The group of customers a product is aimed at.
The process of transforming inventions into products that can be sold to customers.
The use of name, symbol or design to identify a particular product.
Occurs when the revenue of a business are greater than its costs.
A characteristic of a product that make it different from other similar products being sold in the market.
The process of gaining information about customers, competitors and market trends.
The flow of cash into and out of a business.

15 Clues: The owners of a company. • The flow of cash into and out of a business. • The group of customers a product is aimed at. • Anybody who has an interest in what a business does. • Trade undertaken using electronic means on the internet. • The increase worth that a business creates for a product. • The amount of income received from selling goods or services. • ...

Quiz Review Q2 2023-10-30

Across

Independent firms which assist the flow of goods and services.
A fee charged by retailers to put a product on the shelf of their stores.
A marketing model that includes 4 parts: Awareness, interest, desire, and action.
Those who are involved in distributing a product to a customer.
A person who buys to consume, instead of sell or give forward.
A physical store a company owns to sell their products.
The insertion of products in non-advertising media.
Selling a product in as many outlets as possible.

Down

Selling a product in one or a few outlets.
Programs businesses use to encourage frequent purchasing.
Distributing products but not from the original source of the product.
A deal a company offers to get more buyers.
Person-to-person interaction to sell a product or service.
How a company tells potential and existing customers about a product.
Managing the way the public sees a company or business.

15 Clues: Selling a product in one or a few outlets. • A deal a company offers to get more buyers. • Selling a product in as many outlets as possible. • The insertion of products in non-advertising media. • A physical store a company owns to sell their products. • Managing the way the public sees a company or business. • ...

Quiz Review Q2 2023-10-30

Across

Independent firms which assist the flow of goods and services.
A fee charged by retailers to put a product on the shelf of their stores.
A marketing model that includes 4 parts: Awareness, interest, desire, and action.
Those who are involved in distributing a product to a customer.
A person who buys to consume, instead of sell or give forward.
A physical store a company owns to sell their products.
The insertion of products in non-advertising media.
Selling a product in as many outlets as possible.

Down

Selling a product in one or a few outlets.
Programs businesses use to encourage frequent purchasing.
Distributing products but not from the original source of the product.
A deal a company offers to get more buyers.
Person-to-person interaction to sell a product or service.
How a company tells potential and existing customers about a product.
Managing the way the public sees a company or business.

Marketing crossword puzzle 2022-01-20

Marketing crossword puzzle crossword puzzle

Across

identifies the company or division of a particular corporation
a personified brand mark
physical container or wrapping for a product
A group of related products that a company sells under a single brand
the first and least profitable stage
the period in which the product eventually gains acceptance among consumers
products that don't have a brand name

Down

when a product has been established in the market. There's no need for heavy marketing
identify a certain product and indicate a certain quality and price
A lower price for a product. if the customer bought it as one unit, not separately
involves offering a combination of national, private, and generic brands
the final stage, when there's not much of need of a certain product/service
part of the brand that is the symbol
A brand name, brand mark, trade character, or a combination of these that's given legal protection.
combines one or more brands to increase customer loyalty and sales for each individual brand

15 Clues: a personified brand mark • part of the brand that is the symbol • the first and least profitable stage • products that don't have a brand name • physical container or wrapping for a product • identifies the company or division of a particular corporation • identify a certain product and indicate a certain quality and price • ...

Marketing in the Media 2023-11-08

Across

Tangible products or items that are offered to consumers.
A type of decision making when a consumer makes a repeated decision on a regularly purchased brand or product.
A type of buying motive based on multiple different motivations.
A type of decision making based on a lot of research and thought.
Buying motive based logical reasons to make a purchase
The amount of money being charged for a product.
A type of decision making based on little to no thought.
A reason for something
The attributes of the product or purchase.

Down

Intangible things offered to consumers such as activities,performances, and more.
A person that purchases goods or services from a buissness.
A buying motive based on loyalty to the brand.
How a product's features could make a consumer's life easier or more enjoyable.
A type of buying motive based on the customers feelings associated with the product
A type of decision making where the customer is familiar with the product but needs more information.

15 Clues: A reason for something • The attributes of the product or purchase. • A buying motive based on loyalty to the brand. • The amount of money being charged for a product. • Buying motive based logical reasons to make a purchase • A type of decision making based on little to no thought. • Tangible products or items that are offered to consumers. • ...

Production Holds 2017-05-11

Across

Customer has sent in several pictures what would Production ask
when a customer is specific about the lay out 2 words
Way to prevent Production holds 2 words
The final team that reviews a website before it goes live
The customers location
Gathered content and IFFD is different 2 words
Another word for Clarify
"---- and Thank You"
Started our business 2017, been in business 10 years
Common production hold relating to content from interview 2 words
This is the time and place

Down

Phrasing used once you have clarified look or images of a website 3 words
Phrase used when Temp Data is low 3words
Action that is a requirement for every Production hold 3 words
Opposite of clear
Primary means of contact
The person we are speaking to daily
Reason we call the customer when information is not clear
Another word for customer
Lost in Translation

20 Clues: Opposite of clear • Lost in Translation • "---- and Thank You" • The customers location • Primary means of contact • Another word for Clarify • Another word for customer • This is the time and place • The person we are speaking to daily • Way to prevent Production holds 2 words • Phrase used when Temp Data is low 3words • Gathered content and IFFD is different 2 words • ...

Target Market 2025-03-28

Across

Statistical data about a population, such as age, gender, income, and education.
Consumer lifestyle, values, interests, and opinions that influence buying behavior.
Dividing a broad consumer market into smaller groups based on characteristics.
Positioning How a brand is perceived in the minds of its target audience.
Market A specialized segment of the market with specific needs.
Proposition The unique benefits a product or service offers to its target market.Target Audience – A more specific group within a target market that marketing messages are directed toward.

Down

Segmentation Dividing consumers based on buying behavior, brand loyalty, or usage rate.
Persona A detailed profile of an ideal customer, based on research and data.
Advantage A unique edge that allows a brand to attract its target market over competitors.
Segmentation based on location, such as country, city, or climate.Brand Loyalty – The tendency of consumers to repeatedly purchase from a particular brand.
Insights Data and analysis that help understand customer behavior and preferences.

11 Clues: Market A specialized segment of the market with specific needs. • Positioning How a brand is perceived in the minds of its target audience. • Persona A detailed profile of an ideal customer, based on research and data. • Dividing a broad consumer market into smaller groups based on characteristics. • ...

software and hardware module 2022-11-04

Across

Two words, Spreadsheets are an example of what type of software?
Computer programs and related data that provide instructions to the hardware
Physical components of a computer system
Two words, Drivers are an example of what type of software?
Control the responsibility of the user involves the application security and control

Down

Two words, Linkers are an example of what type of software?
Ability of a system, network, or process to handle a growing amount of work because it can enlarge
Auxiliary devices that connect and work with the computer to put or get out information
Example of an external peripheral named after an animal
Responsible for maintaining the security of the cloud, its infrastructure, hardware, software, network, etc
Controles are shared by the service provider and user, responsible for the control of the application software
Example of an internal peripheral that processes instructions. It receives input and after it processes it, produces output.
Controls handled by cloud service providers include physical and environmental controls

13 Clues: Physical components of a computer system • Example of an external peripheral named after an animal • Two words, Linkers are an example of what type of software? • Two words, Drivers are an example of what type of software? • Two words, Spreadsheets are an example of what type of software? • ...

Unit 6 Marketing Crossword; Anna and Emma 2021-10-15

Across

Represents the goods and services sold by a business
Refers to the coordination of all activities required to make a product.
Establish goals for how a product will be marketed.
A distinctive quality of a good or service
A group of gods and services with similar characteristics with similar characteristics in the product mix.
Suppliers who sell services materials

Down

A series of steps to make a product. This is known as the
Refers to a business’s acquisition of various necessary items to make a product.
A small pool of the target audience
Refers to how a product is used.
Goods and services created to satisfy consumer wants and needs
The positive gains a customer experiences from a product
The term for the operating procedures a company will use when developing or providing a product or service.
The number of product variations within a product line
A functional model of a product

15 Clues: A functional model of a product • Refers to how a product is used. • A small pool of the target audience • Suppliers who sell services materials • A distinctive quality of a good or service • Establish goals for how a product will be marketed. • Represents the goods and services sold by a business • The number of product variations within a product line • ...

Cyber security - 6 2025-07-09

Across

A potential cause of an unwanted incident that may result in harm.
A standard for managing customer data based on five trust service principles.
Proactively searching for signs of malicious activity.
A solution that collects and analyzes security data in real time.
An attack that manipulates a database query through input fields.
Protocols for securing communications over a network.
Encryption using the same key for both encryption and decryption.

Down

Information about threats and threat actors used to inform decisions.
Manipulating people into divulging confidential information.
A service that encrypts your internet connection for privacy and security.
A standard for message logging in a network.
A security process requiring two different forms of identification.
Replacing sensitive data with unique identification symbols.
A targeted phishing attack aimed at a specific individual or organization.
A physical or digital device used to authenticate identity.

15 Clues: A standard for message logging in a network. • Protocols for securing communications over a network. • Proactively searching for signs of malicious activity. • A physical or digital device used to authenticate identity. • Manipulating people into divulging confidential information. • Replacing sensitive data with unique identification symbols. • ...

Kundenzufriedenheit 2025-01-22

Across

Die subjektive Wahrnehmung eines Kunden in der Interaktion mit einem Unternehmen.
Die Vorstellungen und Wünsche eines Kunden an ein Produkt oder eine Dienstleistung.
Die Rückmeldung eines Kunden zu seinen Erfahrungen mit einem Produkt oder Service.
Eine Kennzahl zur Messung der Weiterempfehlungsbereitschaft von Kunden.
Die persönliche Empfehlung eines Produkts oder Unternehmens durch Kunden.
Die langfristige Loyalität eines Kunden zu einem Unternehmen.
Die Gesamtheit der Erlebnisse eines Kunden mit einer Marke oder einem Produkt.
Eine offizielle Beschwerde eines Kunden über ein Produkt oder eine Dienstleistung.
Die Rate, mit der Kunden einem Unternehmen treu bleiben.

Down

Die Unterstützung und Betreuung von Kunden vor und nach dem Kauf.
Die Wahrnehmung der Qualität einer Dienstleistung durch den Kunden.
Die wiederholte Kaufbereitschaft eines Kunden aufgrund positiver Erfahrungen.
Dienstleistungen nach dem Kauf zur Steigerung der Kundenzufriedenheit.
Der Umgang mit Kundenreklamationen zur Verbesserung der Zufriedenheit.
Die Ausrichtung eines Unternehmens an den Bedürfnissen der Kunden.

15 Clues: Die Rate, mit der Kunden einem Unternehmen treu bleiben. • Die langfristige Loyalität eines Kunden zu einem Unternehmen. • Die Unterstützung und Betreuung von Kunden vor und nach dem Kauf. • Die Ausrichtung eines Unternehmens an den Bedürfnissen der Kunden. • Die Wahrnehmung der Qualität einer Dienstleistung durch den Kunden. • ...

CSW Title 2021-10-04

Across

What is step 1 in the Sales/Service process
What does SML stand for?
what is the last point of contact in the Turndown Process
Recap reservation details
Who you call for Fuel disputes
best way to close a sale

Down

What does CAI Stand For
Full Coverage to give you peace of mind
offer suggestions
company that provides moving supplies
building rapport with customers
who you call for Home Depot Support or escalated customer issues
Organization that supports our military
What form of payment does Penske not accept

14 Clues: offer suggestions • What does CAI Stand For • What does SML stand for? • best way to close a sale • Recap reservation details • Who you call for Fuel disputes • building rapport with customers • company that provides moving supplies • Full Coverage to give you peace of mind • Organization that supports our military • What is step 1 in the Sales/Service process • ...

CSW Title 2021-10-04

Across

What is step 1 in the Sales/Service process
What does SML stand for?
what is the last point of contact in the Turndown Process
Recap reservation details
Who you call for Fuel disputes
best way to close a sale

Down

What does CAI Stand For
Full Coverage to give you peace of mind
offer suggestions
company that provides moving supplies
building rapport with customers
who you call for Home Depot Support or escalated customer issues
Organization that supports our military
What form of payment does Penske not accept

TFO 2024-01-23

Across

What Michael would love to get rid of
Have you heard Jim mention these 4 principles?
Zoe - a warm and ____ face
Gain an overarching view of your fleet from one easy to use dashboard
All hands on deck when this happens
This guy regrets Fireball Friday

Down

Drawn around some of our houses
Old guy, distracted boyfriend and swerving car
Chat for the best customer service in the world
Tracker for trucks
Longest file ever
New platform for selling hardware
Our favourite client
Our ORM

14 Clues: Our ORM • Longest file ever • Tracker for trucks • Our favourite client • Zoe - a warm and ____ face • Drawn around some of our houses • This guy regrets Fireball Friday • New platform for selling hardware • All hands on deck when this happens • What Michael would love to get rid of • Old guy, distracted boyfriend and swerving car • Have you heard Jim mention these 4 principles? • ...

President 2024-04-06

Across

- A business organization.
- What people use to buy things.
- A place where people buy and sell things.
- A place where people buy goods.
- Money paid for work.
- A place where people work.
- When things are sold at a lower price.

Down

- To use money to make more money.
- Someone who has a job.
- Someone who buys things from a store.
- Something made to be sold.
- Something was done to help others.
- A plan for how to use money.
- The person in charge at work.

14 Clues: - Money paid for work. • - Someone who has a job. • - A business organization. • - Something made to be sold. • - A place where people work. • - A plan for how to use money. • - The person in charge at work. • - What people use to buy things. • - A place where people buy goods. • - To use money to make more money. • - Something was done to help others. • ...

Network Operations 1 2024-03-19

Across

Process of managing an employee's departure from an organization, including deprovisioning access and assets.
Process for controlling changes to IT systems and services.
Acceptable Use Policy, a set of rules and guidelines for using IT resources and systems.
Variability in the delay of received packets in a network.
Non-Disclosure Agreement, a legal contract outlining confidentiality obligations.
Standard for message logging in networking devices and operating systems.
Service Level Agreement, a contract between a service provider and a customer outlining service expectations.
Short for "business continuity planning" or "continuity of operations planning".
Cisco protocol for monitoring network traffic flow.

Down

Process of integrating a new employee into an organization, including orientation and training.
Document outlining procedures for recovering from a disaster or system failure.
Set of rules governing the creation and management of passwords in an organization.
Memorandum of Understanding, a non-binding agreement between parties outlining terms and details of cooperation.
Protocol used for managing and monitoring network devices.
Standard Operating Procedure, a set of step-by-step instructions for completing routine tasks.
The time it takes for data to travel from one point to another in a network.

16 Clues: Cisco protocol for monitoring network traffic flow. • Variability in the delay of received packets in a network. • Protocol used for managing and monitoring network devices. • Process for controlling changes to IT systems and services. • Standard for message logging in networking devices and operating systems. • ...

IQP Bronze 2013-10-04

Across

Areas which are impacted by your process improvement project. Often it is most helpful to define, which areas are not in [hint: 2 words]
Drawing out of the steps involved in a process, best done in a face-to-face meeting with placing post-its on a wall or brown-paper [hint: 2 words]
Work or use of resources that does not add value to a product or service
Brief description of the project outlining the problem, its goals, and assumptions [hint: 2 words]
Facilitation tool for providing the team a shared understanding and a definition of the process to be improved [hint: abbreviation]
Work that does not directly add customer value, but which is currently necessary to maintain operations (e.g., regulatory, compliance activities) [hint: 3 words]
Person responsible to the sponsor for managing the project to make sure it’s reaching its objective in time, on budget and at the right quality [hint: 2 words]
A repeated series of work activities done to meet in the customer needs in a reliable and predictable way
Process for generating creative ideas and solutions through intensive and freewheeling group discussion
Measurable process characteristic important to the process customer, e.g. average waiting time
Work that directly increases the value of the product in the eyes of the customer (e.g., delivery to correct location) [hint: 3 words]
Measurements used to identify if and how successful the project was
A process improvement approach to increase productivity, reducing cycle times, and involve the operators in the change of “how we work”

Down

People who can best assess the quality of a process output
The process of having 6 people write 3 ideas in 5 minutes [hint: 2 words]
The “S” in SIPOC
Tool that helps you translate broad customer needs into specific and measurable requirements [hint: 2 words]
Business process mapping tool used to articulate the steps and stakeholders of a given process. Especially useful for highlighting handovers [hint: 2 words]
The “O” in SIPOC
What the customer needs and wants and how well these needs are met [hint: abbreviation]
A concise description of the issues that need to be addressed by a process improvement team [hint: 2 words]
Cheap and simple actions that can be quickly implemented to bring about an improvement, and can easily be undone. Important to engage the people involved in an improvement [hint: 2 words]
Analysis of the process from the viewpoint of the “thing” going through it
The “I” in SIPOC
The person providing funds for a project or activity carried out by another group of people

25 Clues: The “S” in SIPOC • The “O” in SIPOC • The “I” in SIPOC • People who can best assess the quality of a process output • Measurements used to identify if and how successful the project was • Work or use of resources that does not add value to a product or service • The process of having 6 people write 3 ideas in 5 minutes [hint: 2 words] • ...

What am I? 2024-11-27

Across

Manufactured at 39 Food
Middle name of the CEO
Day of treat in 2023
Customer service supervisor's maiden name

Down

Product on pump off
Soap base for harsher products
Water reducer

7 Clues: Water reducer • Product on pump off • Day of treat in 2023 • Middle name of the CEO • Manufactured at 39 Food • Soap base for harsher products • Customer service supervisor's maiden name

MADE FOR YOU: KEY VOCABULARY 2023-02-22

MADE FOR YOU: KEY VOCABULARY crossword puzzle

Across

phrasal verb: to keep,accumulate money apart for a particular goal
to replace a product for a new one
paper money, the opposite of credit card
a price cut, offer
piece of paper given by the shop to the customer when paying
go up, the opposite of increase ( aumentar)
a limited period when companies offer customers to replace their product if it doesn´t work
piece of paper given away usually at the street to advertise a product
the part of the shop where products are beautifully organised to attract consumers

Down

formal: synonym of 'buy', 'shop'
limited, maximum amount of money for a particular purpose
when a product has a discount, it is on ..., specially at some seasons of the year.
Synonym of 'brand' ( marca)
the person who charges the customer,e.g. in a supermarket or shop
a small portion of a product given for free to attract potential customers
a piece of paper attached to a product to inform about its price
the opposite of 'buy', to ask money for a product
A period offered to the client for free to try a product/ service.
to have money back after returning a product

19 Clues: a price cut, offer • Synonym of 'brand' ( marca) • formal: synonym of 'buy', 'shop' • to replace a product for a new one • paper money, the opposite of credit card • go up, the opposite of increase ( aumentar) • to have money back after returning a product • the opposite of 'buy', to ask money for a product • limited, maximum amount of money for a particular purpose • ...

Unit 6 Vocabulary Game 2024-04-12

Across

The store offers a special ______ for students on all purchases made during weekdays.
Many ______ rushed into the shop as soon as it opened during the Black Friday.
This brand is known for its goal to ______ excellence and customer satisfaction.
This jacket offers great ______ for money.
Apple is a multinational technology ______ famous for its iPhones and MacBooks.
My friend works in ______ and creates commercials for different companies.
The latest smartphone has an impressive ______ that allows you to unlock it using facial recognition.
I need to buy a new ______ because my old one stopped working.
Nike is a famous ______ known for its high-quality sports apparel and footwear.
Online shopping is so ______, especially when you're busy and can't go to the store.

Down

The ______ at the electronics store helped me choose the best laptop for my needs.
I went to the supermarket to do my weekly grocery ______.
The insurance policy provides extensive ______ for all kinds of accidents and damages.
The restaurant's ______ of service is exceptional, with friendly staff and quick service.
The new designer handbag is so ______, everyone wants to have it.
Our company prides excellent ______ to all our customers.

16 Clues: This jacket offers great ______ for money. • I went to the supermarket to do my weekly grocery ______. • Our company prides excellent ______ to all our customers. • I need to buy a new ______ because my old one stopped working. • The new designer handbag is so ______, everyone wants to have it. • ...

Introductions 2021-03-23

Across

a four step process to ask for introductions professionally and effectively
One person telling someone another person's name the first time they meet
__________ names and categories
Focus on client response and __________
Solve the __________
Treat the request with __________
Get __________ to brainstorm

Down

A core value the includes interaction in a meaningful conversation with current customers or potential prospects
the process in which we take a customer from being upset or dissatisfied to solving their problem or grievance
The best way to start the road to service recovery
Evaluate __________
Seek __________
__________discussion
__________ appropriately

14 Clues: Seek __________ • Evaluate __________ • Solve the __________ • __________discussion • __________ appropriately • Get __________ to brainstorm • __________ names and categories • Treat the request with __________ • Focus on client response and __________ • The best way to start the road to service recovery • ...

Week 1 marketing 2025-08-31

Across

The set of strategies and activities by which companies acquire and engage customers, build strong customer relationships, and create superior customer value in order to capture value from customers in return.
Human wants that are backed by buying power.
The difference between total customer perceived benefits and customer cost.
The overall process of building and maintaining profitable customer relationships by delivering superior customer value and satisfaction.
The portion of the customers purchasing that a company gets in its product categories.
Paying more attention to the specific products than to the benefits and experiences produced.
Brand exchanges created by consumers themselves.
Using mobile channels to stimulate immediate buying, make shopping easier, and enrich the brand experience.
A set of tools known as the four Ps: Product, Price, Promotion, Place.
The extent to which perceived performance matches a buyers expectations.
Working closely with partners in other company departments and outside the company to jointly bring greater value to customers.
Using sound marketing to attract membership, funds, and support for not-for-profit organizations.

Down

Marketing that considers consumers wants, company requirements, and societys long-run interests.
Offerings Some combination of products, services, information, or experiences offered to a market to satisfy a need or want.
Direct and continuous customer involvement in shaping brand conversations, experiences, and community.
Using digital tools such as websites, social media, apps, videos, email, and blogs to engage consumers.
The total combined customer lifetime values of all of the companys customers.
States of felt deprivation.
The value of the entire stream of purchases that the customer would make over a lifetime of patronage.
The set of benefits or values a brand promises to deliver to customers to satisfy their needs.
The art and science of choosing target markets and building profitable relationships with them.
The act of obtaining a desired object from someone by offering something in return.
Using large-scale data and AI to gain deep customer insights, personalize marketing offers, and improve engagement.
The set of actual and potential buyers.
The form human needs take as they are shaped by culture and individual personality.

25 Clues: States of felt deprivation. • The set of actual and potential buyers. • Human wants that are backed by buying power. • Brand exchanges created by consumers themselves. • A set of tools known as the four Ps: Product, Price, Promotion, Place. • The extent to which perceived performance matches a buyers expectations. • ...

Food Service Industry 2023-03-27

Across

a room or area where food is prepared and cooked.
Fest or banquet to show one's hospitality.
staffs need to have a greater ________ proficiency.
a person who buys goods or services from a shop or business.
all the people employed by a particular organization.
Staff ______ is one of example of institutional food service industry.

Down

A profit-based food service industry.
The shortform of Director of Catering.
a list of the food available or to be served in a restaurant or at a meal.
__________ menu is a menu without prices, stems from the idea that someone being treated to dinner should not know what their host is paying.
Fixed working hours.
The duty is not only to cook but to teach and insipre others as well.
Event catered in the hotel is called __-premises.
Event catered outside or away from hotel is called ___-presmises.
Manager need to create a ____ environment for all employees.

15 Clues: Fixed working hours. • A profit-based food service industry. • The shortform of Director of Catering. • Fest or banquet to show one's hospitality. • a room or area where food is prepared and cooked. • Event catered in the hotel is called __-premises. • staffs need to have a greater ________ proficiency. • all the people employed by a particular organization. • ...

Marketing 2021-10-15

Across

carefully ensured to profit once released
coordination of all activities required to make a product
operating procedures a company will use when developing or providing a product or service
distinctive quality about a good or service
after conducting research, ideas must be evaluated
positive gains a customer experiences from a product

Down

a group of goods and services with similar characteristics in the product mix
once businesses choose a product they must analyze the market
businesses introduce their product to a test market
refers to how a product is used
the total number of product lines a business carries
coming up with new ideas is the first step in product development
consumer safety measures
business's acquisition of various necessary items to make products
designers may use a prototype

15 Clues: consumer safety measures • designers may use a prototype • refers to how a product is used • carefully ensured to profit once released • distinctive quality about a good or service • after conducting research, ideas must be evaluated • businesses introduce their product to a test market • the total number of product lines a business carries • ...

Crossword! 2020-12-20

Across

museum
waitress
dinosaur
audience
violin
uniform
trumpet
scream
stage
concert

Down

skeleton
menu
waiter
scary
alive
recorder
instruments
drums
dead
customer

20 Clues: menu • dead • scary • alive • drums • stage • museum • waiter • violin • scream • uniform • trumpet • concert • skeleton • waitress • dinosaur • recorder • audience • customer • instruments

The 6's to WOW! Customers 2024-05-04

The 6's to WOW! Customers crossword puzzle

Across

create a connection
welcome your customer with a friendly greeting

Down

simply your customers needs by providing unparalleled service
aski questions to understand the customer's storage needs and experience
approach your customer to create a welcoming interaction
guide your customers through an experience tailored to their needs

6 Clues: create a connection • welcome your customer with a friendly greeting • approach your customer to create a welcoming interaction • simply your customers needs by providing unparalleled service • guide your customers through an experience tailored to their needs • aski questions to understand the customer's storage needs and experience

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