customer service Crossword Puzzles
Internet-Related Terms 2018-12-14
Across
- Fixed amount of data for a flat fee, where customers only incur overages in rare cases
- Amount of time it takes for data to travel from source to destination
- Computer network that spans a large geographical area and connects multiple LANs (3 words)
- Unlimited Internet usage for a flat fee based on the speed of the connection
- Level of Internet usage provided
- What happens when latency is inconsistent
Down
- How quickly data can travel
- Computer network that covers a small area (3 words)
- Unlimited Internet usage up to a specified level above which the customer pays
- How data is transmitted over the Internet
- Capacity of a network
- Exchange of traffic between ISPs and large companies without use of a third party
- Internet service provider (acronym)
13 Clues: Capacity of a network • How quickly data can travel • Level of Internet usage provided • Internet service provider (acronym) • How data is transmitted over the Internet • What happens when latency is inconsistent • Computer network that covers a small area (3 words) • Amount of time it takes for data to travel from source to destination • ...
Vocab Review 2024-09-05
Across
- The person who uses the product/service
- A collection of behaviors that alter a market's operations over time.
- A group of potential buyers.
- Intangible items that satisfy a customer’s needs and wants
- Any actions a company takes to attract an audience to the company's product or services through high-quality messaging.
Down
- Tangible items that satisfy customers’ needs and wants.
- Wants + Buying Power =
- The person who purchases the product/service
- The __________ Revolution was a time of rapid social change motivated by innovations in the scientific and technological industries.
- There are three types of needs: _______, social and individual
- Market The group of consumers a business desires to have as customers
- Products customers buy that are necessary for survival
- Products that are not necessities, but are simply desired by the consumer.
13 Clues: Wants + Buying Power = • A group of potential buyers. • The person who uses the product/service • The person who purchases the product/service • Products customers buy that are necessary for survival • Tangible items that satisfy customers’ needs and wants. • Intangible items that satisfy a customer’s needs and wants • ...
Performance Measures 2020-10-21
Across
- examines how the organizations performance and improvements in all key areas
- how the organization engages, manages, and develop the workforce
- is how many units a production or business produces
- examines how the organization design its work system
- examines how the organizations senior leaders personal actions guide and sustain the organization
- how the organization develops strategic objectives and action plans
- is how the product looks, feel sounds, taste
- is without measurements there is no way to be certain that we are meeting value added objectives
- examines how the organization engages its customer for long-term market place success
Down
- is the sixth and final concept of total quality management
- is the amount of resources required to produce an output
- is used to asses how well a process is doing
- is an award that recognizes organizations in business
- is a service activity
- is to help reduce variation
- can be used to identify defect sources
- is the number of non-conformances in the output
17 Clues: is a service activity • is to help reduce variation • can be used to identify defect sources • is used to asses how well a process is doing • is how the product looks, feel sounds, taste • is the number of non-conformances in the output • is how many units a production or business produces • examines how the organization design its work system • ...
Sports Marketing Terms 2023-01-24
Across
- gives overall direction to a company and is continually improved upon
- dividing a big market into smaller groups
- whatever someone is willing to exchange for a good /service
- Support events by giving money or products in exchange for public recognition
- Consists of the 4 P's- Product, Price, Promotion, and Placement
- 1 of the 4 P's - Best place or best way to get the product to the consumer
- Any public media about a brand, company, athlete, celebrity
- A transaction in which money is exchanged for a good or service
- using sports to market products
Down
- Involves using advertising and other forms of communication to achieve a desired outcome
- Demographics of a specific group of people
- when brand/companies pay an athlete or celebrity to promote their product
- whatever people will spend their time and money viewing or doing
- planning, pricing, promotion, and distribution of ideas for goods and services
- paid communication between seller and customer
- Includes personal selling, publicity, advertising and sales promotion
- internet purchasing
17 Clues: internet purchasing • using sports to market products • dividing a big market into smaller groups • Demographics of a specific group of people • paid communication between seller and customer • whatever someone is willing to exchange for a good /service • Any public media about a brand, company, athlete, celebrity • ...
Chapter 4 Terms 2022-09-28
Across
- Arranging for a product to occupy a clear, distinctive, and desirable place relative to competing products in the minds of target consumers
- market,the market in which households purchase the goods and services that firms produce
- dimensions,those relevant to including a customer type in a product-market
- a group of buyers and sellers of a particular good or service
- data to continuously update a customer's placement in a market segment
- dimensions,are those that actually affect the customer's purchase of a specific product or brand in a product-market
- market, is a market with broadly similar needs and sellers offering various, often diverse, ways of satisfying those needs
- behavioral segmentation,which refers to the use of
Down
- target market approach,segmenting the market and choosing two or more segments, and then treating each as a separate target market needing a different marketing mix
- target market approach,combining two or more submarkets into one larger target market as a basis for one strategy
- try to increase the size of their target markets by combining two or more segments
- Relationship Management,managing detailed information about individual customers and carefully managing customer touch points to maximize customer loyalty
- statement,an expression of a product's positioning that is internally developed and maintained in order to support the development of marketing communication that articulates the specific value offered by a product
- techniques, try to find similar patterns within sets of data
- target market approach,segmenting the market and picking one of the homogeneous segments as the firm's target market
- an aggregating process that clusters people with similar needs into a market segment
- aim at one or more homogeneous segments and try to develop a different marketing mix for each segment
- Segmentation, the process of dividing a market into meaningful, relatively similar, and identifiable segments or groups
- segment,a group of consumers who respond in a similar way to a given set of marketing efforts
19 Clues: behavioral segmentation,which refers to the use of • techniques, try to find similar patterns within sets of data • a group of buyers and sellers of a particular good or service • data to continuously update a customer's placement in a market segment • dimensions,those relevant to including a customer type in a product-market • ...
2.3 Differentiate Between Goods & Services 2022-11-07
Across
- A type of product that people don’t plan on wanting or needing.
- Something’s usefulness and the degree to which wants are satisfied is called _______ utility.
- The reality that people’s wants always exceed the resources available to fulfill those wants.
- An entity that manufactures a product or provides a service.
- A person or group that actually uses the product as a part of their business operations or uses it to make other products, is called an ________ user.
- A tangible item that has utility, is scarce, and is transferable.
- Something that can be touched, and/or can be perceived by one or more of the other senses.
- Unique items that consumers will spend a lot of time looking for are called ______ products.
Down
- Items that usually cost more and are only purchased occasionally are called ______ products.
- The ability to be moved from one person or place to another.
- A desire that doesn’t require money to be obtained, like talking to a friend.
- Desire for goods, services or intangible items that can only be acquired by spending money – items like a car, or a haircut, or a patent.
- Products that are easy for consumers to find and buy are ________ products.
- An intangible provision that has utility, is scarce, and is transferable is called economic __________.
- An item that is required, essential, or very important, well beyond just a desire.
- The ultimate consumer or industrial user, also called the final user, or final customer.
- A person who actually uses or consumes the product (also called the final user, or final customer), is called the __________ consumer.
17 Clues: The ability to be moved from one person or place to another. • An entity that manufactures a product or provides a service. • A type of product that people don’t plan on wanting or needing. • A tangible item that has utility, is scarce, and is transferable. • Products that are easy for consumers to find and buy are ________ products. • ...
WHAT IS RISK? 2021-06-14
Across
- PAMs goal toward medical errors
- What to do if you see suspicious activity
- could suffer with each risk probability
- Action to take to reduce risks
Down
- Keeping self aware of laws and regulations
- Each employee is considered a risk....
- Example of good customer service
- Staff should be competent in their job
- Risk entry submission
- Response to a wet spill
10 Clues: Risk entry submission • Response to a wet spill • Action to take to reduce risks • PAMs goal toward medical errors • Example of good customer service • Each employee is considered a risk.... • Staff should be competent in their job • could suffer with each risk probability • What to do if you see suspicious activity • Keeping self aware of laws and regulations
Power Words for Resumes & Cover Letters 4 2025-02-04
Across
- Handled customer concerns or issues.
- Interacted positively with customers or colleagues.
- Used equipment, tools, or systems.
- Checked systems, products, or processes for quality.
- Set up and implemented software or hardware.
Down
- Wrote and developed software or systems.
- Helped customers, clients, or team members.
- Made a process or service better.
- Kept equipment or processes in good condition.
- Provided aid or encouragement.
10 Clues: Provided aid or encouragement. • Made a process or service better. • Used equipment, tools, or systems. • Handled customer concerns or issues. • Wrote and developed software or systems. • Helped customers, clients, or team members. • Set up and implemented software or hardware. • Kept equipment or processes in good condition. • ...
Outage Terms Crossword Puzzle 2024-05-29
Across
- When your Order type is Street or Area Light, what is listed as number 53 for Call Type?
- When your order type is Power Service Problem, what is listed as number 17 for Call Type?
- What order type do you use when a customer has completely lost power?
- All Priority "911" calls will be forwarded directly to whom?
- What is the name of the System that we use to enter a Power Problem?
- What call type would you choose if the customer called in and stated that they checked all their breakers and they are on, but they only have power to half of their home?
Down
- What type of outage order would you put in if someone called to report a SUV hitting a telephone pole outside of a customer's house and they do have power but are worried about the integrity of the pole?
- What type of order would you put in if a customer called in and stated their power was out duet to a tree falling in the yard and taking down the service wire tot he house?
- If a good Samaritan is driving down the street and wants to report a power problem but doesn't have an exact address, how would you process the order?
- How many Call Type Options for Street or Area Light outages are there?
- With regards to street lights, they can be owned and operated by 1 or 2 separate entities. They can be owned by the customer's town or municipality or who?
- When your order type is No Lights, what is listed as number 10 for Call Type?
12 Clues: All Priority "911" calls will be forwarded directly to whom? • What is the name of the System that we use to enter a Power Problem? • What order type do you use when a customer has completely lost power? • How many Call Type Options for Street or Area Light outages are there? • When your order type is No Lights, what is listed as number 10 for Call Type? • ...
ATT PSS AirOn V2 Training 2019-03-04
Across
- What is the P in SM-DP?
- The state in which the device can access the profile
- What does AirOn manage?
- Combination of files, data, and applications on the eUICC
- What layer does the customer interact with?
- The A in OTA
Down
- What is the AirOn Architecture based on?
- What are removed and assigned states for?
- What profile provides system services?
- What is the C in CI?
- Telephone number
11 Clues: The A in OTA • Telephone number • What is the C in CI? • What is the P in SM-DP? • What does AirOn manage? • What profile provides system services? • What is the AirOn Architecture based on? • What are removed and assigned states for? • What layer does the customer interact with? • The state in which the device can access the profile • ...
Enterprise 2013-05-07
Across
- the amount of money expected or required in exchange for a service
- making a product on a large scale by using machinery
- a persons regular occupation or trade, involves selling products in exchange for money
- a commercial business
- something people usually raise money for
Down
- the action of helping or doing work for someone
- ways in which a company or business promotes their products or services
- a person that buys a product from a seller
- the management of large amounts of money or profit made in a sale
- an article or substance that is manufactured or made for sale
10 Clues: a commercial business • something people usually raise money for • a person that buys a product from a seller • the action of helping or doing work for someone • making a product on a large scale by using machinery • an article or substance that is manufactured or made for sale • the management of large amounts of money or profit made in a sale • ...
BUSINESS ADMINISTRATION 2025-01-07
Across
- An item or service created and sold by a business
- A person responsible for overseeing and directing activities within a company
- A person or organization that buys goods or services
- The money a company earns after all expenses are paid
- Activities that promote and sell products or services
Down
- A business organization that produces goods or services for profit
- An intangible offering provided to customers, such as repair or consulting
- A group of individuals working together to achieve common goals
- The exchange of goods or services for money
- The increase in a company’s size, revenue, or market share
10 Clues: The exchange of goods or services for money • An item or service created and sold by a business • A person or organization that buys goods or services • The money a company earns after all expenses are paid • Activities that promote and sell products or services • The increase in a company’s size, revenue, or market share • ...
Unit 3 2022-05-23
Across
- intended to be used only once and then thrown away
- easily broken, damaged, or destroyed
- something really surprising, exciting, or good
- a tidy pile of things
- remaining in good condition for a long time
- "customer..." are a set of ideas about a product, service or a brand that a customer holds in their mind.
Down
- to slowly disappear, lose importance, or become weaker
- to break something so that it does not separate, but very thin lines appear on its surface, or to become broken in this way
- a person or group of people who own a share in a business
- if something is "cost..."it achieves good results for little money.
- a mistake or bad characteristic that stops someone or something from being perfect
11 Clues: a tidy pile of things • easily broken, damaged, or destroyed • remaining in good condition for a long time • something really surprising, exciting, or good • intended to be used only once and then thrown away • to slowly disappear, lose importance, or become weaker • a person or group of people who own a share in a business • ...
Economics 2024-03-12
Across
- The expenses incurred when starting a new business or project.
- Market structure in which a single seller or producer controls the entire supply of a certain product
- The practice of charging different prices to different customers for the same product or service.
- Competing on factors other than price, such as quality or customer service.
- Group of independent market participants who collude with each other
- Large business organization that controls and dominates a particular industry or market
- The combining of two or more companies into a single entity.
- Market structure in which there are many small firms
- The cost advantages that come with large-scale production.
- Market structure in which a small number of large firms dominate the market
- Perfect competition
- The process of removing government regulations from an industry or sector.
- A business model in which a company grants the right to use its name and sell its products or services to independent operators in exchange for a fee.
- The ability of a company to control the prices and/or quantities of goods or services in a given market.
- A raw material or primary agricultural product that can be bought and sold.
Down
- The process of making a product or service unique in order to distinguish it from competitors.
- A set of exclusive rights granted to an inventor or assignee for a limited period of time in exchange for public disclosure of an invention.
- A legal agreement that grants permission to use a particular product, service, or technology.
- An illegal agreement between companies to restrict competition.
- fixing An illegal agreement between companies to set prices for a product or service.
- A situation in which a single company is the most efficient provider of a product or service due to factors such as economies of scale or the need for a large infrastructure.
- war A situation in which companies repeatedly lower their prices to gain market share.
- Any obstacle that makes it difficult for new companies to enter a market.
- A situation in which a single company or group owns all or nearly all of the market for a given type of product or service.
- A situation in which the government is the sole provider of a particular product or service.
- The practice of lowering prices to drive competitors out of business, after which prices are raised again.
- Laws that are designed to prevent monopolies, promote competition, and protect consumers from anti-competitive practices.
27 Clues: Perfect competition • Market structure in which there are many small firms • The cost advantages that come with large-scale production. • The combining of two or more companies into a single entity. • The expenses incurred when starting a new business or project. • An illegal agreement between companies to restrict competition. • ...
Demand Crossword 2025-09-24
Across
- the gathering and evaluating of information about customer preferences
- Shows how much of a good or service ALL consumers are willing and able to buy at each price in the market
- shift in the demand curve
- two-column table that shows how much of a good or service an INDIVIDUAL consumer is willing and able to purchase at each price in the market
- purchase products at the lowest possible price
- demand is inelastic if quantity demanded changes little as price changes
- demand is elastic if quantity demanded changes significantly as price changes.
- is the desire to have some good or service and the ability to pay for it
- Shows data found in market demand schedule. It shows the quantity that all consumers, or market as a whole, are willing and able to buy at each price. displays the data from the schedules
- Price x Quantity sold
Down
- This is the pattern of behavior that occurs when consumers react to change in the price of a good or service by buying a substitute product- one whose price has not changed and that offers a better relative value
- states the marginal benefit from using each additional unit of a good or service during a given time period tends to decline as each is used
- is a measure of how responsive consumers are to price changes
- graph shows how much of a good or service an individual will buy at each price
- goods that consumers demand more of when their income rise
- increase or decrease in the amount demanded because of a change in price
- provide products at the highest possible price to make a profit
- states that when prices go down, quantity demanded increases. When prices go up, quantity demanded decreases
- Term used for a change in the amount of a product that a consumer will buy because the purchasing power of his/her income changes- even though the income itself doesn’t change
- When the percentage change in price and quantity demanded are the same. This is the dividing point between elastic or inelastic
- satisfaction gained from the use of a good or service
- goods that consumers demand less of when their income rise.
22 Clues: Price x Quantity sold • shift in the demand curve • purchase products at the lowest possible price • satisfaction gained from the use of a good or service • goods that consumers demand more of when their income rise • goods that consumers demand less of when their income rise. • is a measure of how responsive consumers are to price changes • ...
CRM Newsletter #2 - How well do you know the CRM project? 2017-10-30
Across
- Owned equipment or product (either BioMérieux or Competitor). It can be a Bill of Material, an equipment or a system
- Former terminology for "Service Order" in SAP
- 3rd subsidiary that will join the community of CRM 360 Wave 4 users
- Action of designating a new responsible for a case, ever a person or a group of persons.
- They define a service Level and are gathered in a service contract. They were created for better lisibility of the profitability of interventions.
Down
- Tool in Salesforce that fosters collaboration between Sales, Marketing & Service teams
- Refers to the person in charge of a case. Several people can share this title but never in the same level.
- It means that the case has been transferred to the upper level
- Description of a customer's feedback, problem, or question which enables to track complaints or other customer interactions with BioMérieux
- One of the interfaces that Wave 4 users will have access to. New user interface compared to Salesforce Classic
- Next country to be deployed on Wave 3
11 Clues: Next country to be deployed on Wave 3 • Former terminology for "Service Order" in SAP • It means that the case has been transferred to the upper level • 3rd subsidiary that will join the community of CRM 360 Wave 4 users • Tool in Salesforce that fosters collaboration between Sales, Marketing & Service teams • ...
"Business Basics" 2025-08-25
Across
- The combination of product, price, place, and promotion strategies
- A company’s portion of total sales in a market
- A specific group of consumers a business aims to reach
- The study of how people choose to use resources
- A specialized role or activity within the marketing process
- A concept or plan formed in the mind
- A good, service, or idea offered to satisfy consumer needs
- An organization that provides goods or services to earn a profit
- An intangible activity that satisfies consumer needs
Down
- A philosophy that focuses on satisfying customer needs while meeting organizational goals
- The activity of promoting and selling products or services
- The process of gathering and analyzing information about consumers and markets
- A tangible item that satisfies a need or want
13 Clues: A concept or plan formed in the mind • A tangible item that satisfies a need or want • A company’s portion of total sales in a market • The study of how people choose to use resources • An intangible activity that satisfies consumer needs • A specific group of consumers a business aims to reach • The activity of promoting and selling products or services • ...
Finacle KBC26 2013-09-30
Across
- A deduction / rebate given from the actual amount for a particular Product (or) Service (or) Amount due (8)
- This WMS term refers to the loan structure like Entry Load, Exit Load etc (5,5)
- The request lodged by a Customer / CIF Entity thru any channels for a service (8)
- This term refers to one of the mode for electronic funds transfers (4)\
- The basic rate at which the units are sold during public offer (4,5)
- The menu option for customer Interest Preferential and pegging report (8)
- The process of transferring Opportunities / Incidents in CRM, to the best suited User (or) Group (7)
- This entity / individual manages the family business in case of Hindu Undivided Family-HUF (5)
Down
- The process of buying trade debts at a discounted price and making profit when the debt is realized (9)
- To pledge an asset as a security to an financier without giving away possession of the asset (13)
- In Securitization, the menu option for Credit Collection to ESCROW (7)
- In Mutual Funds, combining of Funds from one to another (6)
- A type of partnership in Islamic banking, whereby two parties agree a specific amount of contribution for an Asset/Property and also agree of specific ratio for Profit & Loss (9)
13 Clues: In Mutual Funds, combining of Funds from one to another (6) • The basic rate at which the units are sold during public offer (4,5) • In Securitization, the menu option for Credit Collection to ESCROW (7) • This term refers to one of the mode for electronic funds transfers (4)\ • The menu option for customer Interest Preferential and pegging report (8) • ...
Verve 2022-03-06
Across
- Managing the inner work of the business.
- Also known as fitness of a product and service.
- Enter into a formal agreement.
- Plan for achieving organizational goals.
Down
- Detailed drawing and specification for product and services.
- What the customers want.
- Performing activities with minimum wastage of resources.
- Process order of the operation.
- The result product after the process.
- Issued to increase customer confidence.
10 Clues: What the customers want. • Enter into a formal agreement. • Process order of the operation. • The result product after the process. • Issued to increase customer confidence. • Managing the inner work of the business. • Plan for achieving organizational goals. • Also known as fitness of a product and service. • Performing activities with minimum wastage of resources. • ...
Laney Anton Spelling 2015-02-03
Across
- Arizona has The Grand ______
- Aplace where you camp
- Explorers ________ land in the 1500s and 1600s
- A way to talk to other people
Down
- People write in these
- You ride on these in the RZR
- My class did a report on these earlier in the year
- Something you ride on a river
- Stores have customer _______
- People have _________s when they agree on something
10 Clues: People write in these • Aplace where you camp • You ride on these in the RZR • Arizona has The Grand ______ • Stores have customer _______ • Something you ride on a river • A way to talk to other people • Explorers ________ land in the 1500s and 1600s • My class did a report on these earlier in the year • People have _________s when they agree on something
WHAT IS RISK? 2021-06-14
Across
- PAMs goal toward medical errors
- What to do if you see suspicious activity
- Could suffer with each risk probability
- Action to take to reduce risks
Down
- Keeping self aware of laws and regulations
- Each employee is considered a risk....
- Example of good customer service
- Staff should be competent in their job
- Risk entry submission
- Response to a wet spill
10 Clues: Risk entry submission • Response to a wet spill • Action to take to reduce risks • PAMs goal toward medical errors • Example of good customer service • Each employee is considered a risk.... • Staff should be competent in their job • Could suffer with each risk probability • What to do if you see suspicious activity • Keeping self aware of laws and regulations
asdgh 2024-05-20
Across
- Feeling or vibe a place gives.
- Strongly suggest or advise.
- Pleasant or lovely.
- Written works of superior merit.
- Critique a customer leaves for a place or service.
Down
- Ability to enjoy or use something (2 words.)
- More than usual or more than the rest.
- Explained or defined.
- Not joining or touching.
- To be comfortable in a place, to feel at home.
10 Clues: Pleasant or lovely. • Explained or defined. • Not joining or touching. • Strongly suggest or advise. • Feeling or vibe a place gives. • Written works of superior merit. • More than usual or more than the rest. • Ability to enjoy or use something (2 words.) • To be comfortable in a place, to feel at home. • Critique a customer leaves for a place or service.
Modules 1-4 Crossword Puzzle 2025-11-07
Across
- A __ is an additional fee applied to a tax period when a customer does not meet certain filing requirements
- On the Web Request Search Springboard, you will need to select the ____ you want to search
- The___ panel is where you can confirm what type of profile was created
- When an account is closed, it will show as ___.
- id The code you get from a customer in order to see their myPATH screen
- An online business ___ number is a type of account validation method
- The ___ region is where you will find the computer based trainings
- a customer can obtain their user id direct from the ___ homepage
- The ___ panel is used to determine how a refund is being sent to the customer
- You can view past sessions from this springboard
Down
- FEIN stands for ___ Employer Identification Number
- We cannot provide the ___ ___ over the phone or via email/messages
- If the ___ panel shows locked, you must unlock prior to selecting change password
- A request for ___ is sent to a customer when an examiner needs more detail to finish reviewing a return
- If a customer no longer has access to an email account, mobile phone number or the authenticator app, you should reset the ___ ___ verification
- profile The View on myPATH link is located on the __ __ springboard
- If a customer is unable to validate an account when creating a profile, they will be sent this type of letter
- We can reset a customer's password or provide them a ____ password depending on the situation
- What does the customer click to obtain the support id
- This is the tab that is used to review previous password resets
- Before doing a password ____ you must review the account to see if there is a secret question
- If the source in the attributes panel says keyed from image it means the customer submitted a ___ ___
- When you log into PATH, the system will always default to the ___ ___ springboard
23 Clues: When an account is closed, it will show as ___. • You can view past sessions from this springboard • FEIN stands for ___ Employer Identification Number • What does the customer click to obtain the support id • This is the tab that is used to review previous password resets • a customer can obtain their user id direct from the ___ homepage • ...
Sunwest Crossword Quarter 1 2020 2020-03-26
Across
- Its not just a sticker.
- Name of the hockey team Mike plays for.
- Sunwest address "277 _ _ _ _ Crescent".
- Customer Service Rep Darlene's last name.
- Which Polaris production plant did Mike visit in January 2020.
Down
- Applies emulsion on screen.
- Location of Sunwest's January Test Ride.
- Washes unexposed emulsion from screen.
- Country that Mike popped "the question".
- New 2021 Polaris Snowmobile platform.
10 Clues: Its not just a sticker. • Applies emulsion on screen. • New 2021 Polaris Snowmobile platform. • Washes unexposed emulsion from screen. • Name of the hockey team Mike plays for. • Sunwest address "277 _ _ _ _ Crescent". • Location of Sunwest's January Test Ride. • Country that Mike popped "the question". • Customer Service Rep Darlene's last name. • ...
Chapter 8 2015-03-24
Across
- An activity, benefit, or satisfaction offered for sale that is essentially intangible and does not result in the ownership of anything
- Dividing a market into groups of buyers with distinct needs, characteristics, or behaviours
- Dividing a market into different segments based on variables such as social class, lifestyle, or personality characteristics
- A product bought by final consumers for personal consumption
- Anything that can be offered to a market for attention, aquisition, use, or consumption that might satisfy a want or a need
- A product category bought by individuals and organization for further processing or for reselling.
- The full positioning of a brand - the full mix o benefits on which it is positioned
- Evaluating each segment’s attractiveness and selecting one ore more segments to enter.
- One attribute of a physical product or service described as Freedom from defects.
- The activities of designing and producing the container or wrapper for a product.
- a set of buyers sharing common needs or characteristics that the company decides to serve.
Down
- dividing the market into segments based on variables such as age, live-cycle stage, gender income, occupation, education, relgion, ethnicity, and generation.
- A type of consumer product with unique characteristics or brand identification for which a significant group of buyers is willing to make a special purchase effort
- Making the market offering different to create superior customer value.
- Arranging for a market offering to occupy a clear, distinctive, and desirable place relative to competing products in the minds of target consumer.
- An advantage over competitors gained by offering greater customer value, either by having lower process or providing more benefits that justify higher prices
- Dividing a market into segments based on variables like consumer knowledge, attitudes, uses, or responses to a product
- A type of consumer product that the customer, in the process of selecting and purchasing, usually compares on such attributes as suitable, quality, prices, and style
- A name, term, sign, symbol, or design or a combination of these, that identifies the products or services of a seller.
- A type of consumer product that customers usually buy frequently, immediately, and with minimal comparison and buying effort
- A type of consumer product that the consumer either does not know about or knows about but des not normally consider buying
21 Clues: A product bought by final consumers for personal consumption • Making the market offering different to create superior customer value. • One attribute of a physical product or service described as Freedom from defects. • The activities of designing and producing the container or wrapper for a product. • ...
Unit 8 2016-02-02
Across
- All the communications or activities used to stimulate sales other than advertising, public relations or personal selling communications or activities
- Contests, games, sweepstakes, or rebates used to create increased sales and excitement about a productProduct SamplesProduct Samples
- Designed to create support from manufacturers, wholesalers, and retailers for a product
- Involves using a brand-name product in a TV show, movie, or commercial, etc
- Discounts or cash payments given to wholesalers or retailers who stock large quantities and encourage sales of a product
- Any form of communication a business uses to inform, remind or persuade customers to purchase products and improve its public image
- Designed to showcase a manufacturer’s products. Trade shows are used to introduce new products, encourage sales of existing products, and meet contacts
- Free trial sizes of a product given out to potential customers
- Brought to the display by using motorized fixtures or props
- Planned, personalized communication designed to satisfy a customer's needs and wants
- Includes the use of the email and the World Wide Web to promote products
- Used to increase sales of a business and its products
- Awards given to dealers and salespeople who meet or exceed their sales quota
- Displays with proper lighting are more attractive
- Cash premiums paid to retailers to help with the cost of restocking a new product
Down
- Placed in high-traffic areas of stores and are designed to encourage impulse purchases
- The agencies or mean used by a company to convey an advertising
- Activities used to build and maintain a positive image about a company and its products
- Inexpensive items given away at a discount or for free
- Any non-personal form of communication designed to inform, persuade, or remind customers about a good or service
- Includes all the physical elements used to present and image of the business to the customer
- A company pays for the right to promote itself and its products at a location or event
- All the visual and artistic elements used to present a product to the customer
- Used in an effort to create a positive image, build good and increase customer loyalty for the business
- Certificates that provide cash discounts, or money off, on a good or service
- Packages that offer similar products together for a temporary price break
26 Clues: Displays with proper lighting are more attractive • Used to increase sales of a business and its products • Inexpensive items given away at a discount or for free • Brought to the display by using motorized fixtures or props • Free trial sizes of a product given out to potential customers • The agencies or mean used by a company to convey an advertising • ...
Fantastic Services quiz 2021-10-04
Across
- *hidden answer
- Who does a client ask for when they need some fixes and small odd jobs to be taken care of?
- Service category where you can find handyman, electrician and plumbing under one name?
- What service is needed if there are bed bugs, mice or other unwanted surprise?
- It is our biggest service category and you can find it also at the end of 2 of our biggest services - End of tenancy________ and also Domestic_______?
Down
- Customers need this type of clean after they have had some builders work at home.
- We launched the service in 2020 to help clients sanitize their homes?
- What is the name of our loyalty program?
- name the facility where ppl can store their items for a while, usually in a container/s?
- When a customer wants their garden to be pretty they call a _____ team to do it for them.
10 Clues: *hidden answer • What is the name of our loyalty program? • We launched the service in 2020 to help clients sanitize their homes? • What service is needed if there are bed bugs, mice or other unwanted surprise? • Customers need this type of clean after they have had some builders work at home. • ...
study guide 2023-12-19
Across
- name, term, design, symbol or any other feature that distinguishes one seller's good or service from those of other sellers.
- you strategies to reach your target audience and achieadvertisinglerceral/ a television program that promotes a product in an informative and supposedly objective way.
- a business dedicated to creating, planning, and handling advertising and sometimes other forms of promotion and marketing for its clients.
- a person or company that advertises a product, service, or event.
Down
- technique in which marketers focus on appealing to the customer through other brands and retailers rather than using advertising to connect the product to the customer directly
- process of identifying customers and "creating, communicating, delivering, and exchanging" goods and services for the satisfaction and retention of those customers.
- that describes a company, rather than its products, and that is intended to show the company in a positive way to the public
- a very specific segment of consumers who share characteristics and, because of those characteristics, are likely to buy a particular product or service.
8 Clues: a person or company that advertises a product, service, or event. • name, term, design, symbol or any other feature that distinguishes one seller's good or service from those of other sellers. • that describes a company, rather than its products, and that is intended to show the company in a positive way to the public • ...
AC3 2021-01-02
Across
- 2020, we worked from home due to _ 19
- Ways of being, B_ it
- Ways of being, O_ it
- AC3 is on which level
- _ Security
- Internal home page
- AC3 CEO
- Family Christmas party, Centennial _
- _ Crawford
- Previous AC3 company
- Nearest train station
- Recruitment team, _ Management
- Current location, _ St
- Previous location near Redfern
- Director of Sales
- CEO’s family comes from ?
- Wireless internet
- Ways of being, B_ it
Down
- First point of customer contact
- Previous AC3 company at Margaret St
- CEO’s Executive Assistant
- Office Manager
- _ Couzi
- Make a copy of data
- _ Georgescu
- _ Desk
- Head of Product & Tech
- _ Saad
- _ Seymour
- Head of Marketing
- Head of Corporate Services
- Ways of being, E_ it
- _ & Culture
33 Clues: _ Desk • _ Saad • _ Couzi • AC3 CEO • _ Seymour • _ Security • _ Crawford • _ Georgescu • _ & Culture • Office Manager • Head of Marketing • Director of Sales • Wireless internet • Internal home page • Make a copy of data • Ways of being, B_ it • Ways of being, O_ it • Previous AC3 company • Ways of being, E_ it • Ways of being, B_ it • AC3 is on which level • Nearest train station • Head of Product & Tech • ...
Emporium 2014-08-18
Across
- What is an M Card?
- You can buy seafood here.
- Where is the Customer Service Room?
- What is the minimum purchase to complete a VAT Refund?
- เฉพาะบัตรเชิญเท่านั้น
- Where is the sky train exit?
- You can buy aftershave here.
- ค่าสมัคร
- You can buy cuff links here.
Down
- How many days is the VAT Refund Form valid for?
- Where can I apply for an M Card?
- What is another word for toilet?
- You can buy a watch here.
- You can buy an eraser here.
- สมัคร
- You can buy a blouse here.
- You can buy aroma oils here.
- You can buy a football shirt here.
- You can buy a mobile phone here.
- You can buy bedding here.
20 Clues: สมัคร • ค่าสมัคร • What is an M Card? • เฉพาะบัตรเชิญเท่านั้น • You can buy a watch here. • You can buy seafood here. • You can buy bedding here. • You can buy a blouse here. • You can buy an eraser here. • Where is the sky train exit? • You can buy aftershave here. • You can buy aroma oils here. • You can buy cuff links here. • Where can I apply for an M Card? • ...
key term 2022-09-29
Across
- purchased by producers
- desire
- as the price of goods decrease
- rational
- request
- conducting business ethically
- reliable
- deciding whether something is right or wrong
- stock
- trade
- want satisfied using money
- someone you look up to
- moral principles
- adaptability
Down
- any resources found in nature
- want that can be satisfied without money
- having too much of a supply
- taking responsibility for your actions
- selling things online
- acting honest in every situation
- result of an action
- polite
- business that constructs things
- sharing with others
- necessity
- increases
- demand remains the same as price of a good/service increases
- customer
- cost
- shortage
- using up resources
31 Clues: cost • stock • trade • desire • polite • request • rational • customer • reliable • shortage • necessity • increases • adaptability • moral principles • using up resources • result of an action • sharing with others • selling things online • purchased by producers • someone you look up to • want satisfied using money • having too much of a supply • any resources found in nature • conducting business ethically • ...
Spelling Sentences List 24 2024 2024-11-25
Across
- The book contained a beautiful _______.
- Her _______ to succeed was inspiring.
- We need to _______ the forest with trees.
- The manager offered a _______ to the employee.
- Her idea to build a castle in the yard was _______.
- The _______ for "Doctor" is "Dr."
- _______, the fire station burned down.
- Let's _______ the puzzle.
Down
- The customer service was _______.
- The news channel will _______ the special report.
- His claims about his wealth were a huge _______.
- Effective _______ is key to a successful team.
- They will _______ a judge.
- Her courage was _______.
- Fishing is the primary _______ for many coastal communities.
- We will _______ the couch.
- The ancient kingdom was divided into a _______.
- The government will _______ the passports.
- There is _______ to this approach.
- The story was not _______.
20 Clues: Her courage was _______. • Let's _______ the puzzle. • They will _______ a judge. • We will _______ the couch. • The story was not _______. • The customer service was _______. • The _______ for "Doctor" is "Dr." • There is _______ to this approach. • Her _______ to succeed was inspiring. • _______, the fire station burned down. • The book contained a beautiful _______. • ...
Safety 1/25 2025-01-19
Across
- This is sold in a quart bag
- Yarn special orders go to ______
- The fabric used to make rag quilts
- The best person to answer beading questions
- We invite customers back by handing them these
- The "A" in WHEAT
- Mission:We Help People Meet Their _______ Needs
- Who pays you?
- Who has a Birthday on Saturday?
Down
- We open _____
- The "H" in WHEAT
- Best way to deter shoplifters is good customer _____
- These cause the most serious injuries in our industry
- The "E" in WHEAT
- We only give discounts on __________ price items
- We post regularly on ______
- Bev's Best Buys get no further ______
- This is required to stay in business
- We close ______
- The brand of fabric on sale right now
20 Clues: We open _____ • Who pays you? • We close ______ • The "H" in WHEAT • The "E" in WHEAT • The "A" in WHEAT • This is sold in a quart bag • We post regularly on ______ • Who has a Birthday on Saturday? • Yarn special orders go to ______ • The fabric used to make rag quilts • This is required to stay in business • Bev's Best Buys get no further ______ • The brand of fabric on sale right now • ...
GFK Amazon Trivia 2012-10-25
Across
- The number of digits in our order numbers
- Most popular item on Amazon
- Name of section in CSC to research blurbs
- Your Manager while in Training
- Section customers can click to contact us
- Place where customers perform self-service
Down
- Name of $79 Membership Program
- Must spend $25 on items shipped by AMZN
- Email body to send to customer
- Your Site Location
- The name of our Founder and CEO
- Where you search the KC, Aux & Search
12 Clues: Your Site Location • Most popular item on Amazon • Name of $79 Membership Program • Email body to send to customer • Your Manager while in Training • The name of our Founder and CEO • Where you search the KC, Aux & Search • Must spend $25 on items shipped by AMZN • The number of digits in our order numbers • Name of section in CSC to research blurbs • ...
Chapter 13.1 key terms Created by Anthony Graham 2017-01-09
Across
- marketing to build and mantain relationships with their customers
- a group of customer that share common wants or needs
- occurs when goods or services are sold directlty to the customer
- is a pathway to direct products to consumers
Down
- consists of the four basic marketing strategies product placement price and promotion
- involves one or more intermediaries
- is the point at which total revenues or sales equal toal cost and expenses of developing and offering a product or service
- the process of creating promoting and presenting a product
8 Clues: involves one or more intermediaries • is a pathway to direct products to consumers • a group of customer that share common wants or needs • the process of creating promoting and presenting a product • occurs when goods or services are sold directlty to the customer • marketing to build and mantain relationships with their customers • ...
marketing Terms 2015-04-01
Across
- marketing this represents a type of product that consists of tangible items (i.e., can be felt, tasted, heard, smelled or seen) that marketers offer to satisfy the needs of their customers.
- A component of the external influences on consumer buying behavior that represents the behavior, beliefs and way people act learned through interaction and observation of other members of society.
- Getter
- marketing this represents a type of product that consists of the marketer attempting to convince customers to alter their existing behavior or perception on some issue.
- non-personal form of promotion delivered through media outlets that generally require the marketer pay for message placement.
- of a product that offer functional and/or psychological benefits to a customer.
- by companies to locate certain business functions, such as customer service, outside of either their home country or the country in which their customers reside.
- Research/Method of data collection, often associated with Qualitative Research, that watches customers as they perform activities either in a laboratory or in a natural setting (e.g., shopping in a retail store, using products at home).
- Chat/In marketing this is web-based technology that allows real-time communication between customers and company personnel through the exchange of text messaging within a web browser.
- of the strategies and tactics used to identify, create and maintain satisfying relationships with customers that result in value for both the customer and the marketer.
- concept in consumer buying behavior which relates to how much effort a consumer is willing to exert in making a buying decision.
- component of the internal influences on consumer buying behavior that represents the strength of a persons desire to achieve a certain outcome.
Down
- format represented by a small service-oriented outlet carrying very specialized and often high-end, high priced merchandise
- Planner/Marketing service that aids clients in assessing different media options and providing other promotional assistance.
- component of the internal influences on consumer buying behavior that represents the sum of all information known by a person.
- Product/The main good, service or idea the customer is buying when a purchase is made (e.g., the paste within a toothpaste product).
- Influencer/A category within personal selling that includes salespeople who primarily concentrate on selling activities targeted to those who influence others to purchase the product of which is the Missionary Selling is most predominant example.
- a marketers perspective, consists of all people and/or organizations possessing the necessary qualification for making a purchase or otherwise developing a relationship with the marketer.
- person or organization that a marketer believes will benefit from the products offered by the marketer’s organization and includes Existing Customers, Former Customers and Potential Customers.
- component of the internal influences on consumer buying behavior that represents what a person feels or believes and which may be reflected in how a person acts (e.g., what they buy)
- Customer/Those who have purchased or otherwise used an organization’s goods or services, typically within a designated period of time.
- form of sales promotion, mainly used in the consumer market and primarily offered in either in print or electronic form, that provides price savings or other incentives when presented at the time of purchase.
- new that offers solutions to needs by providing a significant advantage (e.g., more features, ease of use) over existing products, services or methods.
- Pricing/A type of psychological pricing where price is set based on customers’ perception of a significant difference in cost between products priced at a whole number value and products priced slightly below this whole number.
- Taker/A category within personal selling that includes salespeople who primarily assist customers with a purchase in ways that are much less assertive than salespeople who serve as Order Getters and includes sub-categories Clerks (retail and industrial) and Customer Service Personnel.
- Center/A type of warehouse where product storage is a temporary activity with products being received from many suppliers and then quickly shipped to many customers.
- of Ethics/Organizational document that includes guidelines for how business is conducted by members of the organization.
- Stakeholders/Groups outside an organization that provide services, support or, in other ways, impact the company.
- Segment/A smaller part of a larger market consisting of customers grouped (i.e., segmented) by characteristic shared by others in their group.
- Costs/An important component in determining the cost of a product, these represent costs the marketing organization incurs for a product regardless of level of production or sales.
- category within personal selling that includes salespeople who actively engage in obtaining orders from customers and includes sub-categories of New Business Development and Account Management.
- Retailers/Retailers selling to customers through means other than a physical outlet including online, direct marketing and vending.
- Name/Represents a branding decision in which an individual product is named or a name is applied to a group or family of products.
- Product/A component of the Total Product offered by the marketer, this represents part of the product that is used (i.e., product features) as well as other elements that are included such as branding, packaging and labeling.
34 Clues: Getter • of a product that offer functional and/or psychological benefits to a customer. • Stakeholders/Groups outside an organization that provide services, support or, in other ways, impact the company. • of Ethics/Organizational document that includes guidelines for how business is conducted by members of the organization. • ...
Chapter #14 2015-04-27
Across
- managment/A management system that coordinates and integrates all of the activities performed by supply chain members into a seamless process, from the source to the point of consumption, resulting in enhanced customer and economic value.
- A highly intergrated process, often requireing persons from multiple companies and multiple functions to come together and coordinate to create customer satisfaction at a given place and time.
- A distribution technique that includes any kind of product or service that can be distributed electronically, whether over traditional forms such as fiber-optic cable or through statellite transmision of electronic signals.
- The process of strategically managing the efficient flow and storage of raw materials, in-process inventory, and finished goods from point of origin to point of consumption.
- Includes the group of activities that facilitates the joint development and marketing of new offerings among a group of supply chain partner firms.
- A manufacturer's or supplier's use of an independent third party to manage an entire function of the logistics system, such as transportation, warehouseing, or order processing.
- A method of moving inventory into, within, and out of the warehouse.
- A system whereby orders are entered into the supply chain and filled.
- Presents a multi-company, unified response system to the customer whenever complaints, concerns, questions, or comments are voiced.
- A process that redefines and simplifies manufacturing by reductin inventory levels and delivering raw materials at the precise time they are needed on the production line.
- A production method whereby products are not made until an order is placed by the customer; products are made ccording to customer specifications
Down
- Allows companies to prioritize their marketing focus on different customer goups according to each group's long-term value to the company or supply chain.
- An inventory control system that manages the replenishment of goods from the manufacturer to the final consumer.
- Information technology that replaces the paper documents that usually accompany business transactions, such as purchase orders and invoices, with electronic transmission of the needed information to reduce inventory levels, improve cash flow, streamline operations, and increase the speed and accuracy of information transmission.
- An inventory control system that manages the replenishment of goods from the manufacturer to the final consumer.
- Bundles of interconnected activities that stretch across firms in the supply chain.
- Concerned with ensuring that firms in the supply chain have the needed resources to manufacture with flexibility and to products through a multi-stage production process.
- relationship managementprocess Closely related to the manufacturing flow management process and contains several characteristics that parallel the customer relationship management process.
- An entire group if individuals who orchestrate the movement of goods, services, and information from the source to the consumer.
- A real-time inventory system that triggers shipments only when a good is sold to the end user.
- When multiple firms in a supply chain coordinate their activities and processes so that they are seamlessly linked to one another in an effort to satisfy the customers.
- the connected chain of all of the business entities, both internal and external to the company, that perform or support the logistics function
- A method of developing and maintaining an adequate assortment of aterials or products to meet a manufacturer's or a customer's demand.
- The link that connects all of the logistics functions of the supply chain
- Seeks to align supply and demand throughout the supply chain by anticipating customer requirements at each level and creating demand-related plans of action prior to actual customer purchasing behavior.
- Enables firms to manage volumes of returned product efficiently, while menimizing returns-related costs and maximizing the value of the returned assets to the firms in the supply chain.
26 Clues: A method of moving inventory into, within, and out of the warehouse. • A system whereby orders are entered into the supply chain and filled. • The link that connects all of the logistics functions of the supply chain • Bundles of interconnected activities that stretch across firms in the supply chain. • ...
The Entertainment Market 2013-06-03
Across
- short-term popular trend
- business situation few firms affect but do not control an industry
- way of communicating messages
- satisfy customer needs
- store physical retail business location or site
- method selling custoemrs related products
- independent broadcaster contrcats with larger networks
- costs and expenses equakl to income revenue
Down
- rankings of Tv shows
- non-governmental organization providing service than profit
- time free from work
- focuses on a small target with similar interests
12 Clues: time free from work • rankings of Tv shows • satisfy customer needs • short-term popular trend • way of communicating messages • method selling custoemrs related products • costs and expenses equakl to income revenue • store physical retail business location or site • focuses on a small target with similar interests • independent broadcaster contrcats with larger networks • ...
Compliance tip 2024-06-24
Across
- Commitment to the well being and personal growth of employees
- Intentional misrepresentation with purpose of stealing money
- In a honest and ethical manner
- Personal information like name, address, DOB
- Support creativity and willingness to develop new ideas
- Accountable for actions
Down
- Participate in meetings or speaking with team members
- Deliver customer needz
- Unauthorized disclosure of PHI
- Created nation privacy standards for medical records
- Strive for excellence, Identify errors
- Unintentional act resulting in unnecessary costs
12 Clues: Deliver customer needz • Accountable for actions • Unauthorized disclosure of PHI • In a honest and ethical manner • Strive for excellence, Identify errors • Personal information like name, address, DOB • Unintentional act resulting in unnecessary costs • Created nation privacy standards for medical records • Participate in meetings or speaking with team members • ...
OUTSOURCING C PROCESS COST O CALL E O N SERVICE M F T CUSTOMER P F R L I A O C CC Y E TECOMPANY E N R T E EMPLOYEE R 2024-06-27
Across
- A place where people work at desks.
- The amount of money needed to buy something.
- To contact someone by phone.
- Someone who works for a company.
- A written agreement between two parties.
- A person who buys goods or services.
Down
- Hiring another company to do work.
- A series of actions to achieve something.
- A person or company that hires people.
- A place where people work together.
- A business organization.
- Work done to help someone.
12 Clues: A business organization. • Work done to help someone. • To contact someone by phone. • Someone who works for a company. • Hiring another company to do work. • A place where people work at desks. • A place where people work together. • A person who buys goods or services. • A person or company that hires people. • A written agreement between two parties. • ...
Crossword Puzzle for Rose 2021-04-19
Across
- what we lick to make 'em go
- what your letter goes in
- what we all live to produce
- great coffee shop near by
- what Jerry will do to earn your business
Down
- what Jerry is know for!
- one great customer I want to service
- one great envelope supplier
- folks you want to mail to
- the queen of direct mail
- what you hope comes back with money!
11 Clues: what Jerry is know for! • what your letter goes in • the queen of direct mail • folks you want to mail to • great coffee shop near by • what we lick to make 'em go • one great envelope supplier • what we all live to produce • one great customer I want to service • what you hope comes back with money! • what Jerry will do to earn your business
ITIL 4 Foundation Exercise 2022-08-04
Across
- Practice that involves the management of underlying defects and flaws that have been analyzed but not yet resolved
- Practice that identifies metrics that reflect the customer’s experience of a service
- Dimension that considers the application of artificial intelligence to service management
- Term is used to describe whether a service will meet availability, capacity, continuity, and security requirements
- A result for a stakeholder enabled by one or more outputs
- What is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks
Down
- Guiding principle that results to the ability to discover and respond to failure earlier
- Helps an organization adapt ITIL concepts so that they apply to the organization’s specific circumstances
- In which step of the ‘continual improvement model’ is an improvement plan implemented
- Value chain activity that provides interactions and good relationships with all stakeholders
10 Clues: A result for a stakeholder enabled by one or more outputs • Practice that identifies metrics that reflect the customer’s experience of a service • In which step of the ‘continual improvement model’ is an improvement plan implemented • Guiding principle that results to the ability to discover and respond to failure earlier • ...
Module 1 Vocab Crossword 2023-10-19
Across
- All parts ship together, no partials
- Date customer needs parts
- Used to communicate special requirements to the warehouse
- Birthdate of the part
- The carrier charges the customer for shipping
- All orders should be entered into this system
- Order ships same day
- System Used to markup PO
- Customer will pick up the order at the Warehouse
Down
- Document stating order cannot be canceled or returned
- Customer specific quality requirement
- The customer's preferred shipping method
- Electrostatic Sensitivity Device
- Defense Priority Allocation System
- Batch number of a part
- Cash On Delivery
- Restriction of Hazardous Substances
- Parts are packaged in a tube
- Moisture Sensitivity Leads
- Parts are packaged loose in a bag
20 Clues: Cash On Delivery • Order ships same day • Birthdate of the part • Batch number of a part • System Used to markup PO • Date customer needs parts • Moisture Sensitivity Leads • Parts are packaged in a tube • Electrostatic Sensitivity Device • Parts are packaged loose in a bag • Defense Priority Allocation System • Restriction of Hazardous Substances • ...
CROSSWORD PUZZLE 2023-07-20
Across
- Process which narrows down a large market into small markets
- Concept which highlights the social responsibility of a firm
- The management process responsible for identifying, anticipating and satisfying customer requirements profitably
- Opinion of a consumer about a brand's capacity to meet his expectations
Down
- Process of bringing together similar goods purchased from sources for the purpose of selling
- Last phase in STP process
- Goods purchased out of compulsions
- Type of market targeting consumers on one particular segment
- Level of a product contains attributes or characteristic absolutely necessary for it to function
- Pershible in nature
- 2nd C in 4C's of marketing
- Adding a higher priced product prestigious product to the existing line of lower priced products
- System of existing and potential buyers of a product or service
13 Clues: Pershible in nature • Last phase in STP process • 2nd C in 4C's of marketing • Goods purchased out of compulsions • Type of market targeting consumers on one particular segment • Process which narrows down a large market into small markets • Concept which highlights the social responsibility of a firm • System of existing and potential buyers of a product or service • ...
"Business Basics" 2025-08-25
Across
- The combination of product, price, place, and promotion strategies
- A company’s portion of total sales in a market
- A specific group of consumers a business aims to reach
- The study of how people choose to use resources
- A specialized role or activity within the marketing process
- A concept or plan formed in the mind
- A good, service, or idea offered to satisfy consumer needs
- An organization that provides goods or services to earn a profit
- An intangible activity that satisfies consumer needs
Down
- A philosophy that focuses on satisfying customer needs while meeting organizational goals
- The activity of promoting and selling products or services
- The process of gathering and analyzing information about consumers and markets
- A tangible item that satisfies a need or want
13 Clues: A concept or plan formed in the mind • A tangible item that satisfies a need or want • A company’s portion of total sales in a market • The study of how people choose to use resources • An intangible activity that satisfies consumer needs • A specific group of consumers a business aims to reach • The activity of promoting and selling products or services • ...
SDP 1 2022-03-15
Across
- Teknik yang dapat dipakai untuk memunculkan ide-ide
- Salah satu syarat brainstroming
- Salah satu kriteria problem statement
- Diagram tools yang dapat digunakan untuk mencari root cause
Down
- Mengganti produk atau service dengan yang lain untuk menambah value kepada customer
- Membalik proses untuk menambah value kepada customer (contoh proses pembayaran makanan)
6 Clues: Salah satu syarat brainstroming • Salah satu kriteria problem statement • Teknik yang dapat dipakai untuk memunculkan ide-ide • Diagram tools yang dapat digunakan untuk mencari root cause • Mengganti produk atau service dengan yang lain untuk menambah value kepada customer • Membalik proses untuk menambah value kepada customer (contoh proses pembayaran makanan)
What's in the library? 2019-03-28
Across
- regular notifications on work-related topics
- need help with a topic?
- nuclear and non-nuclear topics
- journal articles, technical reports, standards, conference proceeding requests
- excellent customer service
Down
- over 65 of them
- comfy and spacious spot
- if we don't have it, we'll get it!
- over 58 000 of them
- ask a question at library on InSite from the comfort of your desk
10 Clues: over 65 of them • over 58 000 of them • comfy and spacious spot • need help with a topic? • excellent customer service • nuclear and non-nuclear topics • if we don't have it, we'll get it! • regular notifications on work-related topics • ask a question at library on InSite from the comfort of your desk • ...
Business key words 2013-05-12
Across
- The item for sale
- An association that you can donate profits to, too help other people in need
- Making the product
- The money side of things
Down
- The cost of the product
- Using posters and adverts to sell a product
- another word for business
- Another word for a company
- Things available while buying the product
- The person who buys the product
10 Clues: The item for sale • Making the product • The cost of the product • The money side of things • another word for business • Another word for a company • The person who buys the product • Things available while buying the product • Using posters and adverts to sell a product • An association that you can donate profits to, too help other people in need
SSG 2022-07-28
Across
- quick questions are also called
- Who has Phone interviews
- AA has worked in last 6 months
- 3 offices into one
- data entry, customer service, accounting are examples of
Down
- AA has NOT worked in last 6 months
- who do you call for Professional positions in Virginia Beach
- Onsite office
- for Alexandria what office we work with
- East Harford and Meriden State
10 Clues: Onsite office • 3 offices into one • Who has Phone interviews • AA has worked in last 6 months • East Harford and Meriden State • quick questions are also called • AA has NOT worked in last 6 months • for Alexandria what office we work with • data entry, customer service, accounting are examples of • who do you call for Professional positions in Virginia Beach
Engineering Crossword - Ellie & Tom 2024-02-22
Across
- The Welding Institute
- Failure to meet one or more requirements
- KPI measuring number of products manufactured per unit time
- Storming stage
- What shows the direction of flow on a flow chart
Down
- Checking Tolerances
- Transport Inventory Movement Waiting Over-production Over-processing Defects
- Single order for specific person
- Person/organization that receives product or service
- 4 Stage improvement cycle
10 Clues: Storming stage • Checking Tolerances • The Welding Institute • 4 Stage improvement cycle • Single order for specific person • Failure to meet one or more requirements • What shows the direction of flow on a flow chart • Person/organization that receives product or service • KPI measuring number of products manufactured per unit time • ...
Chapter #14 2015-04-27
Across
- A production method whereby products are not made until an order is placed by the customer; products are made ccording to customer specifications
- The link that connects all of the logistics functions of the supply chain
- A process that redefines and simplifies manufacturing by reductin inventory levels and delivering raw materials at the precise time they are needed on the production line.
- A method of developing and maintaining an adequate assortment of aterials or products to meet a manufacturer's or a customer's demand.
- A system whereby orders are entered into the supply chain and filled.
- A real-time inventory system that triggers shipments only when a good is sold to the end user.
- A highly intergrated process, often requireing persons from multiple companies and multiple functions to come together and coordinate to create customer satisfaction at a given place and time.
- Concerned with ensuring that firms in the supply chain have the needed resources to manufacture with flexibility and to products through a multi-stage production process.
- A manufacturer's or supplier's use of an independent third party to manage an entire function of the logistics system, such as transportation, warehouseing, or order processing.
- Enables firms to manage volumes of returned product efficiently, while menimizing returns-related costs and maximizing the value of the returned assets to the firms in the supply chain.
- Seeks to align supply and demand throughout the supply chain by anticipating customer requirements at each level and creating demand-related plans of action prior to actual customer purchasing behavior.
- The process of strategically managing the efficient flow and storage of raw materials, in-process inventory, and finished goods from point of origin to point of consumption.
- Includes the group of activities that facilitates the joint development and marketing of new offerings among a group of supply chain partner firms.
- Presents a multi-company, unified response system to the customer whenever complaints, concerns, questions, or comments are voiced.
- An inventory control system that manages the replenishment of goods from the manufacturer to the final consumer.
- the connected chain of all of the business entities, both internal and external to the company, that perform or support the logistics function
- relationship managementprocess Closely related to the manufacturing flow management process and contains several characteristics that parallel the customer relationship management process.
- Bundles of interconnected activities that stretch across firms in the supply chain.
- managment/A management system that coordinates and integrates all of the activities performed by supply chain members into a seamless process, from the source to the point of consumption, resulting in enhanced customer and economic value.
Down
- An inventory control system that manages the replenishment of goods from the manufacturer to the final consumer.
- A method of moving inventory into, within, and out of the warehouse.
- An entire group if individuals who orchestrate the movement of goods, services, and information from the source to the consumer.
- Allows companies to prioritize their marketing focus on different customer goups according to each group's long-term value to the company or supply chain.
- A distribution technique that includes any kind of product or service that can be distributed electronically, whether over traditional forms such as fiber-optic cable or through statellite transmision of electronic signals.
- Information technology that replaces the paper documents that usually accompany business transactions, such as purchase orders and invoices, with electronic transmission of the needed information to reduce inventory levels, improve cash flow, streamline operations, and increase the speed and accuracy of information transmission.
- When multiple firms in a supply chain coordinate their activities and processes so that they are seamlessly linked to one another in an effort to satisfy the customers.
26 Clues: A method of moving inventory into, within, and out of the warehouse. • A system whereby orders are entered into the supply chain and filled. • The link that connects all of the logistics functions of the supply chain • Bundles of interconnected activities that stretch across firms in the supply chain. • ...
client service 2013-09-14
25 Clues: sale • brand • client • skills • quality • product • service • support • business • employee • industry • kindness • challenge • experience • popularity • interaction • expectation • personality • relationship • organization • satisfaction • professional • communication • advertisement • understanding
Service Marketing 2015-10-06
Across
- Trying to market everything to everybody (which wouldn't work)
- Enhance features
- processing Tangible actions to goods and other physical possessions belonging to customers.
- Extent to which a firm serves few or many markets.
- Focuses on a narrow range of services to a broad market
- A customer’s commitment to continue patronizing a specific firm over an extended period of time.
- Concentrate on a narrow market but offering a wide range in that specific product.
- stimulus processing Intangible actions directed at people’s minds.
- The resources the reputation, the constraints organization has, various challenges and values.
Down
- A contractual association between a franchiser (typically a manufacturer, wholesaler, or service organization) and independent businesspeople.
- segmentation Process of dividing a market into distinct groups within each of which all customers share relevant characteristics that distinguish them from customers in other segments, and respond in similar ways to a given set of marketing efforts
- effect Tendency for consumer ratings of one prominent product characteristic to influence ratings for many other attributes of that same product.
- The physical product
- Focus one area and one area only
- customers Employees who receive services from an internal supplier (another employee or department) as a necessary input to performing their own jobs.
- processing Services that involve tangible actions to people’s bodies.
- leader A firm that bases its pricing strategy on achieving the lowest costs in its industry.
- Deals with size, composition (male, females), time, location and trends.
- The brand or packaging of the product
- mining Extracting useful information about individuals, trends, and segments from often-massive amounts of customer data.
20 Clues: Enhance features • The physical product • Focus one area and one area only • The brand or packaging of the product • Extent to which a firm serves few or many markets. • Focuses on a narrow range of services to a broad market • Trying to market everything to everybody (which wouldn't work) • stimulus processing Intangible actions directed at people’s minds. • ...
SERVICE MARKETING 2015-10-05
Across
- Broad markets with wide range of services
- a combination of social cues that guides behavior in a specific setting
- Those aspects of service operations that are hidden from customers
- A group of person sharing common needs, purchasing behaviour and consumption patterns
- Narrow market with wide range of services
- A formal expression of dissatisfaction with any aspect of service experience
- The core output produced by a firm
- The second stage in the process of consumer behaviour
- Deeply felt desire that often concern long-term existence
- Physical objects that provide benefits for consumers through ownership or use
Down
- It is part of the process of consumer behaviour
- Limited range of services to narrow and specific market
- The management process through which goods and services move concept to consumer
- Establishing a distinctive place in the minds of customers
- Is used as a metaphor for service delivery
- The fourth stage in the process of consumer behaviour
- Customers and employees who are involved in service production
- Social media platform used by many small businesses
- capable of being touched or held
- Popular type of service to capture tourists
20 Clues: capable of being touched or held • The core output produced by a firm • Broad markets with wide range of services • Narrow market with wide range of services • Is used as a metaphor for service delivery • Popular type of service to capture tourists • It is part of the process of consumer behaviour • Social media platform used by many small businesses • ...
Service Marketing 2015-10-06
Across
- The center of interest or activity
- pressing requirements
- process of dividing an entire market up
- a contest, race or opposition
- the difference between a prospective customer's evaluation of the benefits and costs of one product when compared with others
- creates an image for the product based on its intended audience
- value or worth
- Combined, United or joined
- customers cannot taste, smell, touch, see or hear these elements
- Individual that buys products or services
- an amount that has to be paid or spent to buy or obtain something
Down
- an active process
- a building or area used for a specified purpose or activity
- item offered for sale
- the integration and exchange of ideas and goods globally
- The action or business of promoting and selling products or services
- a series of actions or steps taken
- Offered benefits without ownership
- take action; do something
- States of felt deprivation for basic items
20 Clues: value or worth • an active process • pressing requirements • item offered for sale • take action; do something • Combined, United or joined • a contest, race or opposition • The center of interest or activity • a series of actions or steps taken • Offered benefits without ownership • process of dividing an entire market up • Individual that buys products or services • ...
Food Service 2023-01-20
Across
- a person who organizes and operates a business or businesses, taking on greater than normal financial risks in order to do so.
- a professional cook who specializes in making desserts, especially cakes and pastries.
- responsible for the management of dining rooms at restaurants, cafeterias, clubs, senior housing dining rooms, and other facilities.
- a document setting out a business's future objectives and strategies for achieving them.
- a group of restaurants with many different locations that share a name and concept.
- the head chef of a professional kitchen or of a group of professional kitchens
- translate the specifications of the restaurant into the technical language of scientists.
- the action or process of providing someone or something with an official document attesting to a status or level of achievement.
- part of your core restaurant team and are essentially in charge of getting things done in a specific station.
- preparing all the ingredients that'll eventually be turned into dishes by the line cooks
- getting something done in order
- a restaurant experience that is of a higher quality and greater formalit
- the position of a student or trainee who works in an organization, sometimes without pay, in order to gain work experience or satisfy requirements for a qualification.
- the state of being a partner or partners.
- a practice or arrangement by which a company or government agency provides a guarantee of compensation for specified loss
- a permit from an authority to own or use something, do a particular thing
- those that are not directly related to the production of goods or services, but are necessary for the operation of a business
- a very unique dish
- sells products or services for a company and represents their brand
- food services to patrons who order and are served while seated and pay after eating
- the food is prepared in a kitchen off-site and brought to your location
Down
- an economic system in which private business operates in competition and largely free of state control.
- a broad category of fields within the service industry
- basic science and applied science of food
- a financial gain, especially the difference between the amount earned and the amount spent in buying, operating, or producing something.
- a person or company offering something for sale, especially a trader in the street.
- someone who owns an unincorporated business by himself or herself.
- a professional responsible for finding potential employees for the company they are employed
- charge of people, scheduling, F&B budgets, suppliers, and contracts.
- responsible for maintaining the cleanliness of the kitchen, managing food inventory
- a general direction in which something is developing or changing.
- a cook who specializes in the preparation of cold foods
- a professional field that focuses on optimizing a company's ability to purchase or sell goods or services.
- a person who buys something
- is a specific type of restaurant that serves fast-food cuisine
- one that is not associated by any corporate chain and is run by the owner.
- not having a commercial objective
- independent professional advisor who, for a defined scope of work and related fee
- an area where you eat at lunch
- an authorization granted by a government or company to an individual or group enabling them to carry out specified commercial activities
- the practice of moving employees between different tasks to promote experience and variety.
- makes sure the restaurant runs smoothly.
- the food is prepared in a kitchen in the same location where your event will occur.
- a framework for hiring and organizing restaurant kitchen staff to maximize efficiency.
- responsible for the preparation and serving of all meals.
- the practice of training employees to perform tasks and duties outside their regular roles.
- a person who is learning a trade from a skilled employer, having agreed to work for a fixed period at low wages.
- the top assistant in a professional kitchen
- at the lowest level in an employment hierarchy
- divide into or assign to zones.
- the process of working together to the same end.
51 Clues: a very unique dish • a person who buys something • an area where you eat at lunch • getting something done in order • divide into or assign to zones. • not having a commercial objective • makes sure the restaurant runs smoothly. • basic science and applied science of food • the state of being a partner or partners. • the top assistant in a professional kitchen • ...
Professional Service 2021-01-20
Across
- professionals focus on finding these when challenges arise
- professionals should exhibit honesty and______ by keeping their word
- professionals should have specialized ________
- the ability to get the job done
- be an effective member of the ____
- providing these to co-workers are necessary for time management
- professionals participate in continuing_______
- you must dress appropriately for work
- you should always thank your colleagues to show ___________ for their efforts
- doing high quality work on time is key to being -------
Down
- this is your demeanor-how you act
- taking full responsibility
- when a professional makes these they keep them
- the triple "A"s of professionalism include accountability, attitude and _____________
- the way a situation looks to others
- these skills are key when speaking with others
- the easiest way to demonstrate accountability
- professionals get the job_____
- professionals constantly improve and develop these
- your attitude should always be ________
20 Clues: taking full responsibility • professionals get the job_____ • the ability to get the job done • this is your demeanor-how you act • be an effective member of the ____ • the way a situation looks to others • you must dress appropriately for work • your attitude should always be ________ • the easiest way to demonstrate accountability • ...
Legendary Service 2024-01-23
Across
- "_ I place our* call on a brief hold?"
- The magic word.
- This option is offered when guests initial request is unavailable.
- "Welcome to __ " (go to chumash splash page)
- "Our goal is to offer __ service" (see Title)
- "Our __ spa" (verb)
- We want to __ with guest
- "It would be my __" (Think Signature world wide)
- We will offer Gracious __.
- A great way to connect with guest is to ask their _ in area.
Down
- "I'd be happy to assist you"
- "Our __ Suites" (size)
- "Our coffee lobby bar serves _ piping hot SB roast coffee"
- An amenity that tells a "story"
- Thanking returning members is a great way to highlight their _.
- Guest uncertain about reserving but-we can ask a _ question.
- Something that fulfills* a guest's needs.
- How do we make sure reservations are correct for guest?
- When you offer guest more than one option.
- "NOT YEAH"
20 Clues: "NOT YEAH" • The magic word. • "Our __ spa" (verb) • "Our __ Suites" (size) • We want to __ with guest • We will offer Gracious __. • "I'd be happy to assist you" • An amenity that tells a "story" • "_ I place our* call on a brief hold?" • Something that fulfills* a guest's needs. • When you offer guest more than one option. • "Welcome to __ " (go to chumash splash page) • ...
In Service 2023-10-03
Across
- a famous song
- a sign that you are leaving
- smores and fire works
- most important inspectors (just ask them)
- A business that never says no
- n Spin
- something that causes disturbance
- a department and a Stephen king book
- a cheaper place to get gas than taco bell
- a place someone other than the owner lives
- A street sharing a name with a movie and a place.
- condos of a certain time period
Down
- No cost uber for Niles Residents
- A street and a city on the East Coast
- Spa
- A money store in golf mill
- something Bob is trying to eliminate
- Mediterranean goodness
- lover of all things toasted, hater of phone calls
- A Ter. and an Ave.
- cities
- maximum height of grass in inches
- needed for a garage sale but not for cutting down a tree
- condos with a bird in its name
24 Clues: Spa • cities • n Spin • a famous song • A Ter. and an Ave. • smores and fire works • Mediterranean goodness • A money store in golf mill • a sign that you are leaving • A business that never says no • condos with a bird in its name • condos of a certain time period • No cost uber for Niles Residents • maximum height of grass in inches • something that causes disturbance • ...
Service Learning 2024-06-06
Across
- Destructive behavior in families where individuals don't get along (Veronika)
- type of idea that is a guess at what is going to happen
- one of the criteria to determine if something is a key issue, to do with how intense the issue is
- They're big and cold and move really slowly (Dara N)
- International Aid organization that helps people in need (Aiden)
- AI tools may soon provide this to patients (Nikita)
- Governments watching their citizens (Minwoo)
- type of idea that says whether something is good or bad
- the location of years of hostility between India and Pakistan
- the first article we look at this year was about a wall at this location
Down
- The most addictive substances in cigarettes and vapes
- Amazon workers may form one of these to make sure they get paid better (Damir)
- A key skill in maintaining healthy relationships (Kat/Vivi)
- one of the criteria to determine if something is a key issue, to do with how quickly action is needed
- A special holiday celebrated in many ways around the world
- level of perspective that impacts a single individual
- Sometimes Science comes into opposition with religious _________ (Maya)
- More than 90% of adults with a substance abuse problem began using addictive substances before the age of ______ (Dara V)
- A marketing strategy that relies heavily on individuals on social media (Alexander)
- A measure of how much life a given ecosystem supports (Braylon)
- level of perspective that impacts one or more countries
- These little guys are important to maintaining biodiversity (Embeth)
- level of perspective that impacts a specific area such as a town or city
- Black substance that coats the lungs of smokers
- level of perspective that impacts the world
- Food ________; a measure of the risk of malnutrition and starvation (Chloe)
- Factor that may skew the results of a survey
- Due to climate change, these are disappearing rapidly from our oceans (Avi)
28 Clues: level of perspective that impacts the world • Governments watching their citizens (Minwoo) • Factor that may skew the results of a survey • Black substance that coats the lungs of smokers • AI tools may soon provide this to patients (Nikita) • They're big and cold and move really slowly (Dara N) • The most addictive substances in cigarettes and vapes • ...
Service Acronyms 2024-09-27
Across
- Fellowship Connection
- Guidelines and Policies
- Mid southern California Area
- Intergroup representative
- Alcoholics Anonymous
- Area Service Assembly
- Grapevine Representative
- Young People Alcoholics Anonymous
- Forum
- All California Young People Alcoholics Anonymous
- Bridging the Gap
- Inside Visiting Sponsorship Service
- Corrections Correspondence Service
- Cooperation with the Elderly Community
- Representativas de los Estados Unidos
- Public Information
- Trustees Nominating Committee
Down
- International Conference of Young People in Alcoholics anonymous
- Proposed Agenda Item
- Pacific Region Alcoholics Anonymous Service Assembly
- Representative La Vina
- Alcoholics Anonymous World Services
- General Service Office
- Online Intergroup of Alcoholics Anonymous
- Area Service Committee
- Appointed Committee Member
- General Service Board
- General Service Representative
- Cooperation with the Professional Community
- Equitable distribution of workload
- Loners International Meetings
31 Clues: Forum • Bridging the Gap • Public Information • Proposed Agenda Item • Alcoholics Anonymous • Fellowship Connection • Area Service Assembly • General Service Board • Representative La Vina • General Service Office • Area Service Committee • Guidelines and Policies • Grapevine Representative • Intergroup representative • Appointed Committee Member • Mid southern California Area • ...
car service 2025-09-29
Across
- Something wrong with the car
- The mechanic did this to the car (past simple of "lower")
- The front glass of the car
- This gives power to start the car
- You turn this to change direction of the car
- The mechanic did this to the oil filter (past simple)
- The mechanic looked at the engine carefully (past simple)
- This cleans the engine oil
- Check the air in the tyres (tyre ________)
- The mechanic uses this to fix cars
- The mechanic did this to the wheel nuts (past simple)
- You need these to see at night
Down
- The mechanic put new brake pads (past simple of "replace")
- Parts under the car that absorb bumps
- Round black things under the car
- This drives the parts of the engine
- The mechanic did this to empty the old oil (past simple)
- A tool to turn nuts and bolts (British English)
- These clean the windscreen when it rains
- The mechanic uses this to check problems
- The mechanic gave advice to the customer (past simple)
- The mechanic did this to add new oil to the tank (past simple)
- These help the car stop
- The mechanic did this to raise the car (past simple)
- Black liquid that makes the engine work smoothly
25 Clues: These help the car stop • The front glass of the car • This cleans the engine oil • Something wrong with the car • You need these to see at night • Round black things under the car • This gives power to start the car • The mechanic uses this to fix cars • This drives the parts of the engine • Parts under the car that absorb bumps • These clean the windscreen when it rains • ...
family service 2025-09-29
Across
- I have a brother, I have Blue glasses
- My name rhymes with "digs"
- I am the big sister to Jordan
- My 7 letter name ends with "tan"
- I have a brother, I have clear glasses
- My Cool name can be shortened to Will or Bill.
- My name starts with H and is the same as someone elses!
- I have blonde hair and my last name is "smith"
- My name sounds like how you measure distance
- My name starts with a C and sounds like ‘kuh-LISS-tuh.
- I have curly brown hair
- My name has "Dad" in it
- Has a little brother named Owen
- The beginning of my name sounds like "Least"
- I am the other twin!
- I have 1 sister and 1 brother, I am the youngest
- My parents call me "Mack"
- Tehya's best friend
- My name means a group of people working together
- My name starts with a B and ends with an E
- His sister is tehya's best friend
- My name also means a person who builds with bricks
- My name ends with the letter O
- Capital of Massachusetts
- This name sounds like the part of a car wheel.
- My name starts with K and ends with D, it’s short and strong
- My sister is serenity
- I have the same name as a state, starts with G
Down
- I have curley blonde hair and loves music
- My name starts with a K and sounds like ‘bison
- My name sounds like ‘Lay-luh’
- My name ends with "son" and has 6 letters
- we both have the same name
- I am Lillys best friend!
- My nick name is "peanut!"
- I have a unique "T" name you don’t see it very often!
- Not Alexa but...
- My name starts with Mc-
- My name sounds like ‘C-N-uh'
- My name sounds like how you measure distance but with a Y
- My name has 9 Letters, I am a boy!
- My name starts with A and ends with A
- My name starts with W and rhymes with Presley
- I am the only one with a "z" in my name
- My name is short and sweet, and starts with M.
- My name is exactly like someone elses
- Her best friends are Lailah and Henry
- Her brother is Ricardo
- My name is "oh, when?"
- I am Catalina's brother
- My name rhymes a little with Smiley
- My name has James in it!
- My name rhymes with Juicy
- My name rhymes with Belly!
- My last name is Rios
- I am a twin!
- My last name has "big" in it
- My name ends with "Lor"
- Similar to a plane or helicopter and has 2 t's
59 Clues: I am a twin! • Not Alexa but... • Tehya's best friend • I am the other twin! • My last name is Rios • My sister is serenity • Her brother is Ricardo • My name is "oh, when?" • My name starts with Mc- • I am Catalina's brother • I have curly brown hair • My name has "Dad" in it • My name ends with "Lor" • I am Lillys best friend! • My name has James in it! • Capital of Massachusetts • ...
Call Center Crossword 2019-01-21
Across
- This is a new tool used for tracking performance
- This tool keeps many of our tools and resourced connected, we can use it to access things such as customer info, troubleshooting tools, etc...
- According to our scope of support, if a customer call in to start a seasonal service order, which department should they be transferred to?
- Which tab in scope do I use to reset a customers email password?
- Taking breaks and lunch on time positively impacts my (____________)
Down
- On January 15th, we began to offer this new type of batter backup for our docsis 3.1 Modems.
- One type of quarantine in Scope
- This is the phone state that should be used when calling a customer
- TV Launched for our call center on 1/14/19, if you earned 100% VOC days that week, you could even win one!
- I am an account holder calling in to add an authorized user. Before the agent can proceed they must (__________) the account with me.
- This system houses templates and modem logins
- An agent can use this tool to assist with account authentication.
- I should open a ticket in this system for International Calling issues
13 Clues: One type of quarantine in Scope • This system houses templates and modem logins • This is a new tool used for tracking performance • Which tab in scope do I use to reset a customers email password? • An agent can use this tool to assist with account authentication. • This is the phone state that should be used when calling a customer • ...
Marketing Vocab - Lesson 8 2024-04-22
Across
- pricing strategy designed to generate a emotional response from a customer
- the amount added to the cost of goods to cover overhead and produce profit
- methods of price manipulation
- costs that change over time
Down
- how much a buyer pays for a product/service
- a reduce in the original price of a product/service
- prices that remain the same
7 Clues: prices that remain the same • costs that change over time • methods of price manipulation • how much a buyer pays for a product/service • a reduce in the original price of a product/service • pricing strategy designed to generate a emotional response from a customer • the amount added to the cost of goods to cover overhead and produce profit
Fun Times! 2016-11-30
Across
- When a request is received, you need to ___ the request completely.
- We want to provide the best ___ for our partners.
- ___ should be set to provide the partner with an understanding of what will happend and potential next steps.
- What comes at the end of an ask?
- Take ___ to resolve the issue.
Down
- A program created to “recover” dissatisfied customers by identifying and fixing the problem or making amends for the failure in customer service.
- You must ___ effectively to the partner to create a better experience.
- The partner is our...
- What is a method of understanding a problem?
9 Clues: The partner is our... • Take ___ to resolve the issue. • What comes at the end of an ask? • What is a method of understanding a problem? • We want to provide the best ___ for our partners. • When a request is received, you need to ___ the request completely. • You must ___ effectively to the partner to create a better experience. • ...
service marketing 2015-10-06
Across
- Focuses on a narrow range of services to a broad market.
- Enhance features.
- The physical product.
- Tangible actions to goods and other physical possessions belonging to customers.
- Intangible actions directed at people’s minds.
- A contractual association between a franchiser (typically a manufacturer, wholesaler, or service organization) and independent businesspeople.
- Services that involve tangible actions to people’s bodies.
- A customer’s commitment to continue patronizing a specific firm over an extended period of time.
- Process of dividing a market into distinct groups within each of which all customers share relevant characteristics that distinguish them from customers in other segments, and respond in similar ways to a given set of marketing efforts
- Tendency for consumer ratings of one prominent product characteristic to influence ratings for many other attributes of that same product.
- Trying to market everything to everybody (which wouldn't work)
Down
- Employees who receive services from an internal supplier (another employee or department) as a necessary input to performing their own jobs.
- The resources the reputation, the constraints organization has, various challenges and values.
- Focus one area and one area only.
- Deals with size, composition (male, females), time, location and trends.
- Concentrate on a narrow market but offering a wide range in that specific product.
- A firm that bases its pricing strategy on achieving the lowest costs in its industry.
- The brand or packaging of the product.
- Extent to which a firm serves few or many markets.
- Extracting useful information about individuals, trends, and segments from often-massive amounts of customer data.
20 Clues: Enhance features. • The physical product. • Focus one area and one area only. • The brand or packaging of the product. • Intangible actions directed at people’s minds. • Extent to which a firm serves few or many markets. • Focuses on a narrow range of services to a broad market. • Services that involve tangible actions to people’s bodies. • ...
Table Service 2017-05-02
Across
- What you write the order down on
- If you own the table and look after the table is good for your
- The plate that holds the bread roll
- Most important thing on a docket
- The amount of people a restaurant can seat
- sometimes known as blackboard.....
- to stop your close getting dirty
- Fish of the day
Down
- Take from the
- Desert of of the day
- The most common Menu
- what you would offer to the kids eating
- an area of the restaurant you are looking after
- The number of plates you should be able to carry
- Soup of the Day
- Fixed price and course menu
- where the wait staff pick up the orders from
- The number of people on the docket
- Serve from the
- The closet Knife and Fork to the main plate
20 Clues: Take from the • Serve from the • Soup of the Day • Fish of the day • Desert of of the day • The most common Menu • Fixed price and course menu • What you write the order down on • Most important thing on a docket • to stop your close getting dirty • sometimes known as blackboard..... • The number of people on the docket • The plate that holds the bread roll • ...
CORPORATE SERVICE 2017-06-22
Across
- Reject a decision or proposal made by a law making body
- Defeat
- Lazy
- Who's childhood nickname was Sippy
- Freddie Mac's BBQ King
- Small salamander
- Played basketball as a youth for the PG County Boy's Club
- Which president said "We can't help everyone, but everyone can help someone"
- What is Joyce's new last name
- Of the highest quality
- Most vague
- Large plant eating marsupial
- Wondering or strolling
- Overshadow
- Slang term for a man
- Informal letter closing
Down
- Rivalry
- Ideal
- Another name for a scull
- Insulin co-inventor
- Cream of the Crop
- The point of a pen
- Boast
- Who among us is a twin
- To utter musical infections
- Incomparable
- Foot digit
- First American in space
- Which one of us is an expert on Paul Revere
- Name of Corp Service admin's sister
- Who was voted into the GMU hall of fame
- Singer Clarkson's first name
32 Clues: Lazy • Ideal • Boast • Defeat • Rivalry • Foot digit • Most vague • Overshadow • Incomparable • Small salamander • Cream of the Crop • The point of a pen • Insulin co-inventor • Slang term for a man • Who among us is a twin • Freddie Mac's BBQ King • Of the highest quality • Wondering or strolling • First American in space • Informal letter closing • Another name for a scull • To utter musical infections • ...
Service Excellence 2012-03-25
Across
- Patients need this to ensure that care instructions are understood and determine whether additional support is needed (2 wds).
- One of the six key components of the UMHS organizational values.
- Every ____ has a meaning
- Treat each person the way they want to be treated. (2words)
- Be friendly and open in all of your_____.
- This is first in all that we do!
- We are Creating a Culture of ____
- Does not cost us anything.
- ____ the Stress of Illness
- The quality of being worthy of respect.
- Be a very active ____.
Down
- Patients and families are encouraged and supported when doing this when making decisions.
- Patients are our #1______.
- Learn about how each UMHS employee contributes to the Ideal Patient Care Experience.
- He/she must understand the role in providing the Ideal Patient Care Experience.
- Every Patient and family is ____
- Something YOU make.
- Is an IPCE exemplar locally, regionally, and nationally.
- Patients need to be able to ____ us with their information.
- You play this role in creating ideal experiences for patients, families and each other as co-workers.
20 Clues: Something YOU make. • Be a very active ____. • Every ____ has a meaning • Patients are our #1______. • Does not cost us anything. • ____ the Stress of Illness • This is first in all that we do! • Every Patient and family is ____ • We are Creating a Culture of ____ • The quality of being worthy of respect. • Be friendly and open in all of your_____. • ...
Brake Service 2023-12-11
Across
- Term for when braking force decreases due to heat problems.
- DOT 5 (silicone) brake fluid is dyed what color?
- DTV is determined by measuring the rotor ____ in 4-6 places.
- Type of brake pad that has metal mixed in the lining for better performance but with more wear.
- Term for when the brake pedal feels soft and not firm.
- Computer-controlled system that keeps the wheels from skidding.
- Lateral _____ is the amount of side-to-side movement of the rotor.
- Rotor LRO is measured using a dial ____ tool.
- Type of brake pad that is the cheapest made of natural materials.
- Bleeding method requiring a person to push down on the pedal.
- If both brake lights do not work you should first check this first.
Down
- Used to lubricate disc brake calipers.
- Bleeding method using the natural reservoir pressure to let fluid leak out the bleed screws.
- Bleeding method using an air-powered bleeder to push fluid through the system.
- Should be visually inspected for leaks, wet spots, cracks, rubbing, etc.
- When replacing brake pads the caliper ____ must be reset to its original position.
- DTV is measured using this tool
- Bleeding method using an air-powered bleeder to pull fluid through the system.
- Newest type of brake pad that has ____ fibers mixed in to the ceramic lining for performance.
- Brake lights are activated when the pedal is pressed by the brake light ____.
- Standard system unit of measure for rotor thickness, DTV and LRO.
- Type of brake pad provides good performance and does not wear the rotor heavily.
- Machine used to resurface brake rotors either on a bench or on-car.
23 Clues: DTV is measured using this tool • Used to lubricate disc brake calipers. • Rotor LRO is measured using a dial ____ tool. • DOT 5 (silicone) brake fluid is dyed what color? • Term for when the brake pedal feels soft and not firm. • Term for when braking force decreases due to heat problems. • DTV is determined by measuring the rotor ____ in 4-6 places. • ...
Service Requests 2020-12-11
Across
- This is the second word for the type that is used when escalating a CoC SR to HAEU.
- The head of this is where SRs are left.
- This is what you need to follow when you are leaving your notes.
- This is the first word of the type used when escalating a technical incident; but not for a successful password reset.
- This is a code that is required if one is available/applicable, but not if the call is transferred.
- SR notes can be pulled in to here.
- The contact record to use when the caller gives you their partial name (first, but not last name), but don't create another one.
- This is where you would put the umbrella term for the type of insurance that the customer has.
- Depending on how the information was received & who the caller was this field could be populated with Inbound Call, Inbound Call-Assister or Outbound Call.
- This template must be used for all SRs, unless the SR you are creating has it's own (CoC, Tech Incident, ATC, etc.)
- Depending on whether the request is being escalated, the call is transferred or if nothing is being transferred or escalated, this field would be left In Progress, Assigned or Closed.
Down
- They have the right to see SR notes after requesting GAC.
- Your notes need to mention this person by name.
- These are what you need to complete when leaving a service request.
- The name of the cat in the SR reference.
- Create one of these types of records if the HoH doesn't already have one in the CRM.
- This is the group you need to put in each SR.
- This is language that we need to avoid using when leaving SR notes.
- Our notes need to remain this way.
- This is the second word for the area you would use when leaving a service request for a call in which premiums were discussed.
- This is the area used when transferring a call to Phase Two.
- We need to stick to these when leaving SR notes.
- This needs to be done after creating a SR to ensure it stays.
23 Clues: SR notes can be pulled in to here. • Our notes need to remain this way. • The head of this is where SRs are left. • The name of the cat in the SR reference. • This is the group you need to put in each SR. • Your notes need to mention this person by name. • We need to stick to these when leaving SR notes. • They have the right to see SR notes after requesting GAC. • ...
Service Expectations 2023-07-25
Across
- "Be ____ caring- Look for financial solutions during EACH member interaction and do so because you care about our members and their financial needs.
- We believe in the power of ___ and strive to create meaningful impact within the neighborhoods we serve.
- The 2nd R in "The Three R's"
- Admit and apologize when you make a mistake rather than blaming someone else or waiting for someone to find out.
- ___ is a choice and yours is contagious
- "Do the best you can until you know better. Then when you know better, do better."
- It's up to you to ___
- Email should be checked how often during the day?
- The eyes are the windows to the soul. So, look 'em in the soul.
Down
- JCU was established in what month?
- When leaving a voicemail for someone how many times should you proved your name and phone number?
- Communicate with management about frustrations or concerns. DO NOT ___"
- "____ members waiting to be served by establishing eye contact and thanking them for waiting"
- Understand that a __ is not personal- you presented a choice, and they made the choice, it is as simple as that.
- "Members always come first! They are not an ____ of our work, but the reason for it"
- We will ____look for opportunities that will enhance our ability to serve our members.
- Possible through learning and innovation
- "I go beyond the extra mile to provide ___ service"
- Ask a member for this before you ask for their account number
- Manager who should be communicated to before communicating above them.
- One of the 3 F's
21 Clues: One of the 3 F's • It's up to you to ___ • The 2nd R in "The Three R's" • JCU was established in what month? • ___ is a choice and yours is contagious • Possible through learning and innovation • Email should be checked how often during the day? • "I go beyond the extra mile to provide ___ service" • Ask a member for this before you ask for their account number • ...
AWS Test Practice 2025-02-15
Across
- Which console based on demand, self-service auditing object retrieval service offers quick and easy access to AWS compliance documentation and agreements ?
- Is American Express a valid method of payment for an AWS account in the USA? (true or false)
- It is public access denied by default in S3? (True or false)
- Besides PostgreeSQL, Which databases platforms is supported by Amazon Aurora?
- Which fully managed threat detection service uses findings driven by proprietary machine learning and AI algorithms ?
- Which AWS service offers simple shared file storage service. Free 5 GB of storage
- which attribute releases specifically to security group firewalls?
- Which AWS service securely delivers data, videos, applications, and APIs to global customers with low latency/high transfer speeds using a developer-friendly environment? 2 words, consider space between words
- Which AWS service Enables running code without deploying or managing servers and Function as a Service
- Which of these elements must a CLI programmatic users have to access AWS services remotely with and API call? (three words, consider space between words)
- Which term describes the software that produces and manages a virtual infrastructure, allowing multiple operating systems to run and share resources on a single physical machine?
- According to the AWS free tier model, How many GB of s3 standard storage does a customer get for 12 months (answer in word)
- What is the maximum number of managed policies that can be assigned to a user or role in IAM (answer in digit)
- Which definition language is commonly used in AWS to configure IAM managed policies, S3 bucket policies, and Cloud Formation infrastructure as code?
- A managed site to site VPN supports which dynamic routing protocol? (acronym)
Down
- Which AWS is easy to use cloud platform that offers everything necessary to build an application or website
- Which component is used to determine the subnet type in AWS (consider space between words)
- Which componen is used to apply the web application firewall (WAF)? answer in acronym
- Which AWS service offers block level storage volumes for use with EC2 instances functioning like raw, unformatted block devices?
- Which AWS component provides the information required to launch an instance? 3 words, consider space
- As of 2022, what is the default password character length of an AWS account? (answer in word)
- Which AWS service offers helpful recommendations and account evaluation using checks to identify ways to optimize your infrastructure, improve security and performance, reduce costs, and monitor service quotas? consider space between words
- Which AWS managed service allows you to create custom directories that provide sign up and sign in options for your app users?
- AWS Organizations let your centrally manage your environment as you scale evolve your AWS workloads. Which component of organizations allow you to better group up your accounts?
- Which service offers long term object storage with free 10 GB of storage retrievals?
- Which support plan is the minimum recommended tier if you have production workloads in AWS?
- Which feature serves as an optional layer of security for the VPC that acts as a stateless firewall for controlling traffic in and out of one or more subnets ? (answer in acronym)
- How many default VPCs can you have per account? (answer in word)
- Which virtual image configuration can be used to create an instance of a virtual machine in AWS?
- Groups Which container is an IAM user commonly placed into to be assigned permissions? consider space between word
30 Clues: It is public access denied by default in S3? (True or false) • How many default VPCs can you have per account? (answer in word) • which attribute releases specifically to security group firewalls? • Besides PostgreeSQL, Which databases platforms is supported by Amazon Aurora? • A managed site to site VPN supports which dynamic routing protocol? (acronym) • ...
Elements of a Marketing Plan 2024-02-01
Across
- Short-term activity providing incentives to potential customers, intended to increase sales or create awareness of a product or service.
- Process of communicating with potential customers to promote a product or service.
- Path that a purchased product or service travels from the company to the consumer.
- Process of determining the most effective approach to advertise a product or service.
- Range of activities aimed at assisting customers in resolving issues and promoting customer satisfaction.
Down
- Process of gathering and analyzing information about customers' needs and preferences.
- Department responsible for selling products or services to customers and meeting the company's sales goals.
- Efforts made by a company to shape the way audiences perceive the company and its public image.
- Process of organizing trade shows, conventions, meetings, etc. to meet specific goals, messages, or purposes.
- Process of creating and maintaining the identity of a brand, including its name, design, logo.
10 Clues: Process of communicating with potential customers to promote a product or service. • Path that a purchased product or service travels from the company to the consumer. • Process of determining the most effective approach to advertise a product or service. • Process of gathering and analyzing information about customers' needs and preferences. • ...
Marketing Terminology Crossword 2025-05-01
Across
- Sold The total cost of the product and delivery to the customer as a result of sale
- Direct sales can be sales representative or sales team selling a product or service direct to the consumer
- A product focused on the household or it satifies personal needs
- Identifying the consumer that will buy your product
- Used by selling products on a company website
- Base reference point to which measurements are made to determine increases or decreases in business
- When your product is used for specific business operation
- refers to the knowledge customers and potential customers have of your business
Down
- A term in identifying your target market
- Resources owned by business
- A company will print a product catalog and distribute in stores or through direct mail
- Gradual reduction in the value of your assets
- Rival companies engaged in the same business and focused on the same customer base
13 Clues: Resources owned by business • A term in identifying your target market • Gradual reduction in the value of your assets • Used by selling products on a company website • Identifying the consumer that will buy your product • When your product is used for specific business operation • A product focused on the household or it satifies personal needs • ...
Units 7 and 8 - Vocab Review 2013-12-14
20 Clues: hide • duty • melt • cook • hurry • enjoy • carry • litter • geisha • become • pollute • customer • volunteer • handshake • entertain • everybody • generation • high/school • demonstration • accommodation
Crossword 2023-02-27
Across
- Document that identifies the cost of a business's goods and/or services.
- Pricing and price book questions should be forwarded to this team.
- Generally a replacement of hardware, software or firmware with a newer or better version.
Down
- All Upgrade and Migration quotes need to be quoted by this team.
- Occurs when existing customer goes from an on prem product to cloud hosted.
- Orders can be placed into this for unresolved bookings.
- Value Added Reseller
- Customer wants to switch to one product for another.
- Is an IT service provider that provides an organization with some amount of cybersecurity monitoring and management
9 Clues: Value Added Reseller • Customer wants to switch to one product for another. • Orders can be placed into this for unresolved bookings. • All Upgrade and Migration quotes need to be quoted by this team. • Pricing and price book questions should be forwarded to this team. • Document that identifies the cost of a business's goods and/or services. • ...
Week 2 - Customer Relationship Management 2016-07-31
Across
- A type of post-purchase behaviour when a customer is delighted with their product purchased
- In 2015, this retailer had customer data stolen by external attackers. The customer data included the customers’ names, email, address, phone numbers, product purchase details.
- The purpose of a loyalty card is to _______ customers based on past purchasing behaviours
- Customers that can make a negative contribution to a retailers income
- Applications of statistical techniques and models that seek to improve retail decisions through analysing customer data
- The type of customer information retailers seek to obtain
- The expected contribution from the customer to the retailer's profits over their entire relationship with the retailer
- A process of sorting through data to identify patterns and establish relationships
- Retailers encourage impulse purchases here – think supermarkets in particular
- An alternative method to a loyalty card of identifying a customer
Down
- One of the objectives of a CRM process for retailers
- Another name for a CRM system
- Walmart and Amazon are very good at this; it’s about making personalised recommendations to achieve customer alchemy
- An analysis that helps retailers suggest where stores should place merchandise and which merchandise they should display closely together.
- A popular type of CRM system for retailers
- The most profitable customers according to model The Customer Pyramid (Zeithami, Rust, Lemon, 2001)
16 Clues: Another name for a CRM system • A popular type of CRM system for retailers • One of the objectives of a CRM process for retailers • The type of customer information retailers seek to obtain • An alternative method to a loyalty card of identifying a customer • Customers that can make a negative contribution to a retailers income • ...
Primary and Secondary Research 2013-02-01
Across
- This data is information about opinions, judgements and attitudes
- This data can be displayed by numbers and statistics
- A list of questions designed to gather customer tastes
- Research involving asking questions of people or organisations
- This is research gathered by another person or company e.g. newspaper articles
- The person who ultimatley uses the products
Down
- The process of gaining information about customers/competitors by gathering primary/secondary research
- Any person or organization that buys or is supplied with a product or service
- This research is gathered by actually going to gather it in person e.g. Questionairre
9 Clues: The person who ultimatley uses the products • This data can be displayed by numbers and statistics • A list of questions designed to gather customer tastes • Research involving asking questions of people or organisations • This data is information about opinions, judgements and attitudes • ...
Marketing - Unit 1 Review 2021-10-01
Across
- The "s" in SWOT
- A product's great strength (word 1)
- The market being reached with an ad
- A product's great strength (word 3)
- The 3rd "p"
- Did you know there were 4 "p"s?
- Yet another "p" of the marketing mix
- Intangible activity in exchange for payment
- The "w" in SWOT
- The 2nd stage of the product life cycle
- A perception or reputation created by a company
Down
- A product's great strength (word 2)
- Type of business with extensive marketing
- The "o" in SWOT
- Tangible object for sale
- The "t" in SWOT
- One "p" of the marketing mix
- Establishing/communicating value to the customer
18 Clues: The 3rd "p" • The "s" in SWOT • The "o" in SWOT • The "t" in SWOT • The "w" in SWOT • Tangible object for sale • One "p" of the marketing mix • Did you know there were 4 "p"s? • A product's great strength (word 2) • A product's great strength (word 1) • The market being reached with an ad • A product's great strength (word 3) • Yet another "p" of the marketing mix • ...
find the words 2023-04-20
Across
- a kind of seed of any climbing plants
- study the knowledge again
- gesture to get some water into your body
- things people make in factories
- buy somebody something
- people who buy things
- showing that you are in good health
- keep both side of somgthing equal
Down
- a knid of elements we need everyday
- need to do
- a kind of food with bread, ham and egg
- the place peope sit
- the acting of serving
- the amounts that a thing weighs
- it's not hard
- a kind of food with fried beef, lettuce and bread
- a sort of soft drinks with carbon dioxide
- put food into oil to make it edible
18 Clues: need to do • it's not hard • the place peope sit • the acting of serving • people who buy things • buy somebody something • study the knowledge again • the amounts that a thing weighs • things people make in factories • keep both side of somgthing equal • a knid of elements we need everyday • put food into oil to make it edible • showing that you are in good health • ...
Services 2023-01-05
5 Clues: canot be touch or taste • produced and consumed at a time • cannot be stored for future use • different customer different demand • service provider and customer at a time
Business Terminology Crossword Puzzle 2013-05-16
Across
- A similar business selling similar products or services in a nearby location.
- A business selling products.
Down
- The act of meeting people and building relationships to help marketing your business.
- The customer who purchases the product or service that a business is selling.
- When a customer tells other people about your product or service, wether good or bad.
5 Clues: A business selling products. • A similar business selling similar products or services in a nearby location. • The customer who purchases the product or service that a business is selling. • The act of meeting people and building relationships to help marketing your business. • ...
Table Service 2017-05-02
Across
- What you write the order down on
- sometimes known as blackboard.....
- what you would offer to the kids eating
- The closet Knife and Fork to the main plate
- The most common Menu
- Most important thing on a docket
- Take from the
- If you own the table and look after the table is good for your
- Soup of the Day
Down
- Desert of of the day
- an area of the restaurant you are looking after
- to stop your close getting dirty
- Fixed price and course menu
- The plate that holds the bread roll
- The number of people on the docket
- The number of plates you should be able to carry
- The amount of people a restaurant can seat
- Serve from the
- where the wait staff pick up the orders from
- Fish of the day
20 Clues: Take from the • Serve from the • Fish of the day • Soup of the Day • Desert of of the day • The most common Menu • Fixed price and course menu • What you write the order down on • to stop your close getting dirty • Most important thing on a docket • sometimes known as blackboard..... • The number of people on the docket • The plate that holds the bread roll • ...
Environemental Service 2017-09-14
Across
- Open area
- Dungeon Dwellers
- Acronym
- Extraordinary Impressions
- Who do we work hand in hand with
- What do we clean
- Leader
- Vendor
- What happens when we clean
- Most popular cleaning schedule
- Communication
- what is the percentage of occupied homes in IL
- Laundry Service
- Newest employee
Down
- Average time to clean a room when discharging in Springs
- What is the first task of the day
- Visitors Room
- Security
- What dept. is no longer a part of GS?
- Partners in crime
- What are the eight signs...
- Who are the owners
- Who do we serve
- Our old name
- Name of chemical used
- How old is Monarch Landing
- What is the most forgotten holiday
27 Clues: Leader • Vendor • Acronym • Security • Open area • Our old name • Visitors Room • Communication • Who do we serve • Laundry Service • Newest employee • Dungeon Dwellers • What do we clean • Partners in crime • Who are the owners • Name of chemical used • Extraordinary Impressions • How old is Monarch Landing • What happens when we clean • What are the eight signs... • Most popular cleaning schedule • ...
Service Oriented 2013-04-22
Across
- This is the method used to ensure interoperability between services in an SOA enterprise.
- This service principle is used to increase service scalability.
- ___________ -driven architectural model focuses on aligning SOA initiatives with well-defined enterprise strategies, comply with governance mandates, and meet competitive challenges to keep pace with changes in market conditions.
- The cost effectiveness of an automated business application, process, or system is measure by its return on ___________.
- The ________ phase of the SOA life cycle is used to govern a capability version, process version, or service version from having its specification approved through to being realized.
- ____________ is defined by the ability of different software programs to share data.
- ____________ is a means of separating a service resource's interface from the service implementation.
- By taking advantage of the functional ___________ promoted by service-oriented computing, service layers may be established that contain the required business models.
- The ________ phase of the SOA life cycle is used to govern a capability version, application version, process version, or service version from being realized, through to being deployed in production.
- One of the goals of __________ is is to allow for service logic to be repeatedly leveraged over time so as to achieve an increasingly high return on the initial investment of delivering the service.
- A software module added to an application or system that allows access to its capabilities via a standards-compliant services interface.
- The ___________ -centric approach considers the whole or the majority of enterprise requirements.
Down
- One of the goals of SOA is to reduce the __________ on an IT department by reducing redundancy, size, operational cost, and overhead.
- The ___________ phase of the SOA life cycle is used to deprecate and eventually retire a deployed capability version, application version, process version, or service version, when it is no longer required.
- This principle states that services are composable.
- service ________ is the means by which a business function is accomplished.
- This service principle states services are supplemented with communicative meta data by which they can be effectively discovered and interpreted.
- The ___________ -neutral approach assists with changing business requirements by constantly managing the evolution of essential technology architecture components.
- This service principle is used to increase a service’s runtime reliability, performance, and predictability, especially when being reused and composed.
- _________ coupled services are typically required to perform more run-time processing than if they were more tightly coupled.
- The _________ phase of the SOA life cycle to govern a capability version, application version, process version, or service version from being initially identified through to its specification being proposed for review.
- The ________ -centric approach addresses the capability of reusability in the form of a reconfiguration, enabling existing services with the ability to become parts of other solutions.
- Services within the same service inventory are in compliance with the same contract design standards are ____________.
- An objective of SOA is having the option to ___________ when a current vendor's existing products or solutions are no longer adequate.
24 Clues: This principle states that services are composable. • This service principle is used to increase service scalability. • service ________ is the means by which a business function is accomplished. • ____________ is defined by the ability of different software programs to share data. • ...
Divine Service 2014-01-09
Across
- Sacrament of the Altar, Lord's Supper, celebrated around our common confession.
- The announcement of forgiveness to the penitent sinner.
- Selections from God's Word, including the Old Testament, Epistle, and Gospel.
- "Glory to God in the highest, and peace to His people on earth."
- Sung as the offerings are brought forward and presented before the altar.
- Special greeting between the congregation and its pastor.
- Returning to God a portion of the treasure He has given us.
- Bringing our concerns and thanksgivings to God.
- Prayer that "collects" the Gospel message for the day.
Down
- Song sung together as a congregation, related either to the readings or time of the Church Year.
- The act by which one admits sin and the guilt of sin.
- Song of praise sung before the Sacrament. Latin for "holy."
- The pastor's proclamation, usually based on Scripture readings for the day.
- The Lord blesses His people with His holy name.
- "I believe..." Statement of faith.
- The center and symbol of the Lord's presence among His people.
- The body and blood of Jesus is given under the bread and wine of the Sacrament for people to eat and drink.
- From the Latin for "call upon."
- A collection of passages from the Psalms. Latin for "enter."
- First prayer of the gathered congregation. A shortened form of the Greek for "Lord, have mercy."
20 Clues: From the Latin for "call upon." • "I believe..." Statement of faith. • The Lord blesses His people with His holy name. • Bringing our concerns and thanksgivings to God. • The act by which one admits sin and the guilt of sin. • Prayer that "collects" the Gospel message for the day. • The announcement of forgiveness to the penitent sinner. • ...
SERVICE MARKETING 2015-10-05
Across
- Broad markets with wide range of services
- The fourth stage in the process of consumer behaviour
- Narrow market with wide range of services
- Social media platform used by many small businesses
- Is used as a metaphor for service delivery
- a combination of social cues that guides behavior in a specific setting
- Deeply felt desire that often concern long-term existence
- A group of person sharing common needs, purchasing behaviour and consumption patterns
- Customers and employees who are involved in service production
- The management process through which goods and services move concept to consumer
Down
- Physical objects that provide benefits for consumers through ownership or use
- The core output produced by a firm
- It is part of the process of consumer behaviour
- Those aspects of service operations that are hidden from customers
- Popular type of service to capture tourists
- Limited range of services to narrow and specific market
- capable of being touched or held
- The second stage in the process of consumer behaviour
- Establishing a distinctive place in the minds of customers
- A formal expression of dissatisfaction with any aspect of service experience
20 Clues: capable of being touched or held • The core output produced by a firm • Broad markets with wide range of services • Narrow market with wide range of services • Is used as a metaphor for service delivery • Popular type of service to capture tourists • It is part of the process of consumer behaviour • Social media platform used by many small businesses • ...
Food Service 2014-09-03
Across
- Kinds of dessert
- includes fruits and soups
- type of wine
- most economical service
- subordinate dish
- type of wine
- the waiters and waitresses serves the food
- given to the crew
- serving of beer with entertainment
- suited for people in a hurry
- type of kitchen
- dish heavy dishes
- Rules in food service
Down
- type of wine
- customers
- where the foods are placed
- needed in food industry
- Source of food
- modern kitchen
- gives you the freedom to choose different dishes
- Drinks
- needed in kitchens
- where the food is cooked
- center of trimming food
24 Clues: Drinks • customers • type of wine • type of wine • type of wine • Source of food • modern kitchen • type of kitchen • Kinds of dessert • subordinate dish • given to the crew • dish heavy dishes • needed in kitchens • Rules in food service • most economical service • needed in food industry • center of trimming food • where the food is cooked • includes fruits and soups • where the foods are placed • ...
Public service 2024-08-22
Across
- An expert hired for a set period to perform a specific task, to determine the best system for the city
- Any individual or group that seeks to influence policy
- People or an organization that have direct interest in an issue or decision
- Identify and then minimize risks
- Description of the purpose
- to contract an outside agency/individual to do a job
- regular sums paid to retired employees
- The administration of a town, county, or district
Down
- The repossession of property by a bank when payments are not being met
- Authority is a distributed through established hierarchy
- Employment within a governmental system
- Individual recieves service directly
- Charecteristics of the population
- A good reason to believe someone is guilty
- An idea for the future
- Department that hires, makes sure labor laws are followed, settles employee disputes.
- When people benefit from but dont directly recieve the efforts of public service
- Financial;Money
- Rules of a course of action
- Refers to those who work for private companies
- meaning National Government
21 Clues: Financial;Money • An idea for the future • Description of the purpose • Rules of a course of action • meaning National Government • Identify and then minimize risks • Charecteristics of the population • Individual recieves service directly • regular sums paid to retired employees • Employment within a governmental system • A good reason to believe someone is guilty • ...
differential service 2024-09-30
Across
- semi-circular instrument used to measure angles
- a crown and pinion are a __________ set
- oil that requires more frequent service intervals
- measure of a fluids resistance, how runny or thick a fluid is
- stubby shaft with helical gear teeth that mesh with ring gear
- as a crack continues to grow, this mark design is formed in the fracture pattern
- catastrophic failures that result from excessive torque applied to a shaft or beam
- film on moving parts, cool components from friction, suspends dirt and particles
- failures identified by cracked, pitted, or spalled tooth surfaces
- original cause of failures
- a failure that isn't immediate
Down
- lube that extends service intervals and adapt better to temperature extremes.
- the intermesh contact surfaces between a pair of mating teeth
- when oil level is at proper level it is at the bottom of this
- tool to measure back lash and end play
- large helical gear attached to a carrier
- looking and checking components for wear
- amount of movement between ring and pinion gears
- smaller gears attached to a cross that provide the differential action
- failure generally caused by over-loading beyond rated capacity or abusive handling over rough terrain
- plug on the bottom of the carrier
- failures that result from old age or excessive wear
- a failure caused but a sudden application of force
- failures result from shock loading when a spinning wheel’s motion is suddenly arrested or by lubricant throw-off from rotating components.
24 Clues: original cause of failures • a failure that isn't immediate • plug on the bottom of the carrier • tool to measure back lash and end play • a crown and pinion are a __________ set • large helical gear attached to a carrier • looking and checking components for wear • semi-circular instrument used to measure angles • amount of movement between ring and pinion gears • ...
Skills necessary to provide customer service 2020-06-25
11 Clues: for growth • to close deals • a skill to sell • to build rapport • latest technology • my job requirement • when faced with confusion • when faced with challenges • to get the best out of oneself • when thereis a need to move on • to get the best for both parties involved
General Customer Service Training Unit 1 2025-09-23
Across
- Period the waiting period between the purchase date of the policy and the date it becomes effective.
- Warranty provides protection against defects or malfunctions in new appliances or systems for a limited time.
- Guard a policy that covers home systems like HVAC, plumbing, and electrical.
- Guard a policy that covers home appliances such as dishwashers, refrigerators, and ovens.
- the formal document that outlines the terms, conditions, and coverage of the policy.
- Legion a special policy offering created specifically for members of a partner organization.
Down
- a higher-level coverage tier for high-end or luxury appliances that may carry a higher claim fee.
- Fee a fixed amount paid by the customer when filing a service request under the home warranty.
- Condition an issue with a system or appliance that existed before the policy became active.
- Warranty a service contract that covers repair or replacement of appliances and systems due to normal wear and tear.
- Insurance covers damage to the home caused by events like fire, theft, or natural disasters.
- Home Guard a comprehensive policy that covers both appliances and systems.
12 Clues: Home Guard a comprehensive policy that covers both appliances and systems. • Guard a policy that covers home systems like HVAC, plumbing, and electrical. • the formal document that outlines the terms, conditions, and coverage of the policy. • Guard a policy that covers home appliances such as dishwashers, refrigerators, and ovens. • ...
Catania Crossword 2023-08-07
Across
- Name of Company Team that gives back to the community Catania _______
- Where was Catania's location prior to Ayer, MA
- There are 3 divisions: Bulk, Food Service, _____
- ______ Branch (monthly News Letter)
- The number of full time working original family members
- 2023 Company Theme - The Great_________
- _________ in Every Drop
Down
- "Customer ________"
- The Basile Family considers all employees as part of the extended ______
- The last name of the longest and current employee
- Name of the new Logistics system
- Recognition rec'd on community page
- Core ______
- Where Friday Treats come from in August
- The foundation September tournament supports
15 Clues: Core ______ • "Customer ________" • _________ in Every Drop • Name of the new Logistics system • Recognition rec'd on community page • ______ Branch (monthly News Letter) • Where Friday Treats come from in August • 2023 Company Theme - The Great_________ • The foundation September tournament supports • Where was Catania's location prior to Ayer, MA • ...
Consumer Behavior 2024-12-17
Across
- occurs when consumer buys a product (CBP step)
- UX means ______________ experience
- consumer realizes there is a need (CBP step)
- throwing out product, or cancel service (CBP step)
- 1 of 3 factors that influences purchase decisions
- customers value when products are easily available
Down
- spend more on eating out, convenience, & travel
- brand _____, when features are connected w brand
- consumer _____is the way people engage with a brand
- dependability ,durability,& ethics are examples
- baby ______ often use email & search engines
- 1 of 3 factors that influences purchase decisions
- CBP step that happens immediately after purchase
- consumer speaks highly of product, shares testimony
- point of sale
- CX means ____________ experience
16 Clues: point of sale • CX means ____________ experience • UX means ______________ experience • baby ______ often use email & search engines • consumer realizes there is a need (CBP step) • occurs when consumer buys a product (CBP step) • spend more on eating out, convenience, & travel • dependability ,durability,& ethics are examples • ...
Scythe English 9C Crossword Vocabulary 2024-10-24
Across
- A customer of a service or location
- To be slow or troublesome at decision making
- To have a feeling of disrespect towards someone or something
- To act overly fancy to impress or belittle
- To exclaim with little to no thought
- To give a look or unreleased anger
- Something worthy of respect usually from age
- To have an understanding of your imperfections and weaknesses
Down
- Unstable or dangerously balanced
- Lack of
- A usually chemical combination of chemicals
- Casual and comforting
- Something is Enough
- To be appealing in consumption
- To feel something unworthy of even consideration
15 Clues: Lack of • Something is Enough • Casual and comforting • To be appealing in consumption • Unstable or dangerously balanced • To give a look or unreleased anger • A customer of a service or location • To exclaim with little to no thought • To act overly fancy to impress or belittle • A usually chemical combination of chemicals • To be slow or troublesome at decision making • ...
Sales 2025-11-17
Across
- What you are trying to get across in a conversation
- Being unsure
- Legal right to a name or logo
- relationship
- convince through discussion
- to keep
- Reaching out without knowing if a person is interested
- Making money off the sale of a product or service
Down
- legal right to a song or book
- Raising the price of a good to increase profit
- Someone or something with potential
- how easy something is
- Convincing customers to get the better or more expensive option
- someone who shows interest
- turning a lead into a customer
15 Clues: to keep • Being unsure • relationship • how easy something is • someone who shows interest • convince through discussion • legal right to a song or book • Legal right to a name or logo • turning a lead into a customer • Someone or something with potential • Raising the price of a good to increase profit • Making money off the sale of a product or service • ...
AES Customer Ecosystem (ACE) Project 2022-10-05
Across
- An object that shows the contractual agreements between the business partner and the bank in the system.
- A service location such as an apartment, unit, building, floor or suite.
- The “R” in IVR.
- Data that comprises Premise, Connection Object, Installation and Device (3 words).
- Organizations or companies, but also individuals or groups with which a company has a relationship.
- Process that creates a Contract for a potential new customer (2 words).
Down
- A special category in which individual contract accounts are allocated in a single one.
- A 12 number digit that represents a property that has consumption, and through which the client is billed for the services provided (3 words).
- Process that ends the Contract (2 words).
- A request for information from a customer.
- The “E” in ACE.
- What the program issues when it’s not able to handle a particular situation at runtime.
- The “P” in BPEM.
13 Clues: The “R” in IVR. • The “E” in ACE. • The “P” in BPEM. • Process that ends the Contract (2 words). • A request for information from a customer. • Process that creates a Contract for a potential new customer (2 words). • A service location such as an apartment, unit, building, floor or suite. • ...
BUSINESS ENGLISH PUZZLE 2020-05-04
Across
- to create a new product or improve an existing one
- to introduce a new product, with publicity
- own part of a company
- the wrapping or container for a product
- of sale, the place where a product is actually sold to the public
- survey an analysis of consumers’ needs and preferences into the state of the market for a particular product or service.
- marketing marketing through digital devices such as computers and smart phones includes TV/radio by some definitions
- research, study of consumers' needs & preferences, often for a particular product
- duties tax that people pay for importing and exporting goods
- the person who buys and uses a product or service
- a particular make of product
- The practice of selling products at a very low price in an export market
Down
- product in marketing, the whole product
- both parties agree to work together and cooperate to promote or sell a product or service
- firm supporting an organisation in return for advertising space and brand recognition
- to estimate the price of making a product
- bring something into a country so that it can be sold there
- set of variations on a specific product made to appeal to different market segments
- item of publicity to promote a product or service in newspapers, magazines, on TV, etc
- Strenght, Weaknesses, Opportunities, Threats
- to introduce a new product, with publicity etc
- the person, customer etc who is the final and actual user
- assets available for use in the production of further assets
- special symbol, design, word etc used to represent a product brand or company
- someone who organizes a business venture
- the system of production and distribution and consumption
- leader The company that sells most of a product or service in a particular market
- market a market for short-term debt instruments
- the delivering of products to end-users, incl. advertising storing etc
29 Clues: own part of a company • a particular make of product • product in marketing, the whole product • the wrapping or container for a product • someone who organizes a business venture • to estimate the price of making a product • to introduce a new product, with publicity • Strenght, Weaknesses, Opportunities, Threats • to introduce a new product, with publicity etc • ...
