customer service Crossword Puzzles
Unit 14 review 2021-12-16
Across
- _____ selling. Includes the offer the product or feature to accompany the original purchase
- Anytime Fitness awards a free month of membership to an existing member who refers a new member
- never make an unrealistic ______
- preparation is key to _______ the product
Down
- Starbucksawards "stars" for purchases, which can be redeemed for free products
- overcome ______. This can be a difficult part of the process
- Trust the customer, calm yourself,calm your customer, and solve the problem
- use active _____ to clarify the problems when the customer is unhappy
- ____ the sale. Moment when the customer has made a final decision
- Don't ____ ___ problems or mistakes
- ______ needs. Ask potential customers plenty of questions
- _________ the customers with good body language and facial gestures
- prospecting, preappraoch, approach, presentation, close, and follow up
- stay ____ when you are in conflict with a customer
- Kohl's gives merchandise discounts to their credit account holders that aren't available to other customers
15 Clues: never make an unrealistic ______ • Don't ____ ___ problems or mistakes • preparation is key to _______ the product • stay ____ when you are in conflict with a customer • ______ needs. Ask potential customers plenty of questions • overcome ______. This can be a difficult part of the process • ____ the sale. Moment when the customer has made a final decision • ...
Unit 3, key terms cross word 2014-04-23
Across
- A stock management system where stocks are only delivered when they are needed by the production systems, and so no stocks are kept by a business
- Achieving a minimum standard for a product or service, or a production process, which meets customers’ needs
- Data that can be expressed as numbers and can be statistically analysed
- The stages through which a product passes from its development to being withdrawn from sale; the phases are research and development, launching the product, growth, maturity, saturation and decline
- The lowest amount of stock to be kept by a business
Down
- The stages through which a product passes from its development to being withdrawn from sale; the phases are research and development, launching the product, growth, maturity, saturation and decline
- The range of variables which contribute to successful design: they are function, cost and appearance.
- Ensuring that a product or service meets minimum standards, often through testing of sample products once they have been made
- A model which analyses a product portfolio according to the growth rate of the whole market and the relative market of a product within that market; a product is placed in one of four categories – star, cash cow, problem child or dog
- When consumers buy a good for the first time and assess whether or not they want to buy it again
- The experience that a customer gets when dealing with a business and the extent to which that experience meets and exceeds customer needs and expectations
- Investigation of the combination of products sold by a business
12 Clues: The lowest amount of stock to be kept by a business • Investigation of the combination of products sold by a business • Data that can be expressed as numbers and can be statistically analysed • When consumers buy a good for the first time and assess whether or not they want to buy it again • ...
The CXO Times Crossword 2025-09-17
Across
- C1B department focused on customer satisfaction across the bank (Some might say best department).
- _____ Defects are errors in processes or technology that affect customer experience.
- Regularly checking performance or activity to ensure accuracy.
- "Our CXO team clears the ____ to what's ahead" - Sara M.
- Abbreviation for the original name of Credit One Bank.
- Following rules regulations and standards.
- A set of questions given to customers to gather insights.
- Platform used to collect and analyze customer feedback.
- Escalated cases go to this awesome CXO team.
- a visual interface that displays metrics and trends.
Down
- A credit wrecker that loves to cut up credit cards...
- Customer expressions of dissatisfaction.
- A personality system with nine types used for self-awareness and growth.
- Month the bank was founded in.
- Recognition for employees who go above and beyond.
- Credit One was originally founded in this state
- The standard of work we measure to ensure excellence.
- CEO's favorite four-legged companion.
- Targets or outcomes teams strive to reach.
19 Clues: Month the bank was founded in. • CEO's favorite four-legged companion. • Customer expressions of dissatisfaction. • Following rules regulations and standards. • Targets or outcomes teams strive to reach. • Escalated cases go to this awesome CXO team. • Credit One was originally founded in this state • Recognition for employees who go above and beyond. • ...
Team Shabazz QA Crossword Puzzle 2016-01-17
Across
- Always handle calls using a friendly tone.
- When engaging the customer you must have a ____ _____ conversation.
- Two-way conversations must be _________ to the topic at hand.
- When waiving an ACH fee you must _______ the reason.
- To get 100 score, your call must be a _____ call.
- When waiving a late fee you MUST offer 2 _________ payments.
- We must be very careful to not use phrases that put KOHLS in a ________ light.
- When receiving information, you should always say _____ ____.
- When asking for information, you should always say _______.
- _________ Kohls will help you receive a 100 in Courteous.
- __________ when appropriate and show sincerity during apologies.
Down
- We should ______ suggest that a customer makes a post-dated payment to avoid an ACH fee.
- You should acknowledge all statements made by the customer.
- You should focus on every call.
- When discussing the ACH convenience fee, we must ALWAYS discuss a _________.
- When using the information on file we MUST verify ____ the name of the bank and the last 4 of the account number.
- A ____ ____ can be waived if the customer qualifies, even if they have not yet made a payment.
- When a customer reports a lost or stolen card you MUST close every card except for the card ending in ______ _______.
- Mmm…hmmm is ____ considered an appropriate acknowledgement.
- The ______ script must be read verbatim.
20 Clues: You should focus on every call. • The ______ script must be read verbatim. • Always handle calls using a friendly tone. • To get 100 score, your call must be a _____ call. • When waiving an ACH fee you must _______ the reason. • _________ Kohls will help you receive a 100 in Courteous. • You should acknowledge all statements made by the customer. • ...
Team Shabazz's QA Crossword Puzzle 2016-01-17
Across
- To get 100 score, your call must be a _____ call.
- Always handle calls using a friendly tone.
- You should acknowledge all statements made by the customer.
- __________ when appropriate and show sincerity during apologies.
- Two-way conversations must be _________ to the topic at hand.
- When a customer reports a lost or stolen card you MUST close every card except for the card ending in ______ _______.
- When receiving information, you should always say _____ ____.
- We should ______ suggest that a customer makes a post-dated payment to avoid an ACH fee.
- When discussing the ACH convenience fee, we must ALWAYS discuss a _________.
- You should focus on every call.
- When using the information on file we MUST verify ____ the name of the bank and the last 4 of the account number.
Down
- We must be very careful to not use phrases that put KOHLS in a ________ light.
- When waiving an ACH fee you must _______ the reason.
- _________ Kohls will help you receive a 100 in Courteous.
- When asking for information, you should always say _______.
- When waiving a late fee you MUST offer 2 _________ payments.
- A ____ ____ can be waived if the customer qualifies, even if they have not yet made a payment.
- The ______ script must be read verbatim.
- When engaging the customer you must have a ____ _____ conversation.
- Mmm…hmmm is ____ considered an appropriate acknowledgement.
20 Clues: You should focus on every call. • The ______ script must be read verbatim. • Always handle calls using a friendly tone. • To get 100 score, your call must be a _____ call. • When waiving an ACH fee you must _______ the reason. • _________ Kohls will help you receive a 100 in Courteous. • When asking for information, you should always say _______. • ...
Crossword Puzzle July'24 2024-07-04
Across
- Before visiting the Air Selangor counter, customer must make an ___________.
- Customer would like to change bill route type via email. Agent informed customer to visit update.airselangor.com but customer don’t know how to visit and request agent to change the bill route type. Agent should choose scenario under ________________________________.
- CSE Ali forget to end the call within ____ seconds.
- Customer made a call to lodge report stopcock leakage. Agent informed customer that cannot lodge the report because account under _______.
Down
- What is the charges for stamping fee if customer apply change of ownership through online?
- CSE Raj lodge a high bill report without advising the customer to do practise 20 minutes to identify _____________________.
- Customer would like to apply DCR. Agent failed to inform _________ for the application.
- The customer would like to lodge a meter leakage report through the Air Selangor App without registering an account. Which option should they choose in the App?
- CSE Thana failed to greet customer within ____ seconds.
- The customer would like to lodge a water disruption report without checking the ___________. The agent did not report it because the customer did not check it.
10 Clues: CSE Ali forget to end the call within ____ seconds. • CSE Thana failed to greet customer within ____ seconds. • Before visiting the Air Selangor counter, customer must make an ___________. • Customer would like to apply DCR. Agent failed to inform _________ for the application. • ...
CH 9&10 Create Your Own Crossword - Ryan Fenchak 2020-11-04
Across
- the highest price that a customer can expect to pay for a product;
- a person or business that supplies goods or services to a company
- the process of formally requesting a service or item, typically using a purchase requisition form or other standardized document
- A legal entity organized under state laws that is considered separate from its owners
- The cash and other financial assets held by an individual or business
- the value at which a product or service is sold after all taxes and other costs are added and all discounts subtracted
- the difference between the selling price of a good or service and its cost; it is expressed as a percentage above the cost
Down
- a document or charter that establishes the existence of a corporation in the United States and Canada
- the owner of one or more shares of a corporation's capital stock
- an inventory asset that a retailer, distributer, or wholesaler purchases from a supplier to sell for profit
10 Clues: the owner of one or more shares of a corporation's capital stock • a person or business that supplies goods or services to a company • the highest price that a customer can expect to pay for a product; • The cash and other financial assets held by an individual or business • A legal entity organized under state laws that is considered separate from its owners • ...
Cloud Computing 2024-02-25
Across
- Cloud: Cloud-based software-as-a-service (SaaS) platform specializing in customer relationship management (CRM) and enterprise applications.
- Azure: Cloud computing service by Microsoft, offering a wide range of services for computing, storage, and networking.
- Cloud infrastructure provider offering cloud computing services to help deploy and scale applications.
- Web Services (AWS): Leading cloud computing platform launched by Amazon in 2006.
- Cloud Platform (GCP): Cloud computing services offered by Google, including computing, storage, machine learning, and data analytics.
Down
- Cloud: Hybrid cloud solutions provided by VMware, allowing organizations to run applications across multiple cloud environments.
- Cloud: Cloud computing services provided by Alibaba Group, catering primarily to businesses in China but expanding globally.
- Cloud: Cloud computing platform provided by IBM, offering a suite of cloud services for businesses.
- Cloud: Cloud computing platform offered by Oracle Corporation, providing services for databases, applications, and infrastructure.
- Platform as a service (PaaS) offering that enables developers to build, run, and operate applications entirely in the cloud.
10 Clues: Web Services (AWS): Leading cloud computing platform launched by Amazon in 2006. • Cloud: Cloud computing platform provided by IBM, offering a suite of cloud services for businesses. • Cloud infrastructure provider offering cloud computing services to help deploy and scale applications. • ...
BUS VOCAB 2024-01-31
Across
- Tap your savings and other personal assets to fund your business yourself.
- A customer who does not pay his/her balance in full each month and carries a balance that incurs interest charges.
- An online service that manages the transfer of funds from a customer to the merchant of an e-commerce website.
- settlement costs and fees you pay the lender in exchange for finalizing your loan.
- Enable individuals to prepare for future success in the workplace.
- A document sent within a company (internal), presented in short form
- Take equity in your business in exchange for financing. Venture capitalists pool money from many investors.
- The amount of time between the last statement closing date and the next. This must be at least 21 days.
- Communication among lending institutions means that a late payment on any debt (e.g., mortgage, car loan, credit card bill) may lead to a consumer being declared in “universal default” which can lead to an increase in fees and interest on all outstanding debts.
- Represents banks of all sizes on issues of national importance for financial institutions and their customers.
- Responsible for overseeing national and federal financial organizations to make sure they are operating safely and fairly. This includes credit card policies. The OCC is an agency of the United States Department of the Treasury.
Down
- A monthly credit card fee that a consumer may be charged if the balance on the card is so low that charging interest would be less than imposing a minimum “set” fee.
- High net-worth individuals who get an equity stake in return for their financing. They expect to make a profit.
- The hardware, software, and financial services needed for a business to accept and process credit cards and debit cards.
- Friends or family can provide loans. This could negatively impact relationships if money is lost, or the business fails.
- A slang term used to describe a customer who avoids interest and fees by paying his/her account balance in full each month rather than paying the minimum amount and carrying a balance.
- The maximum amount of money that can be charged to a credit card (also known as a line of credit, credit line or spending limit).
- The amount of credit you are using compared to the amount of credit you have available.
- Used to help businesses raise money to launch a specific product by using social media. Can be time consuming and requires putting information on the site.
- A number that represents how well or badly you manage your credit.
- Charges that merchants (business) pay to process customer payments made with a credit card. Sometimes referred to as a “swipe fee.”
- The ability to borrow money; an agreement made between two parties where something is borrowed with a promise to pay back.
- A legal proceeding that relieves you of the responsibility of paying debts or provides you with protection while attempting to repay your debts.
- Involves the digitalization of all traditional banking products, processes, and activities to service customers using online channels.
- Card issuers may penalize you with a higher interest rate when you pay late.
- Detailed goals to help aid in the path to accomplishment.
26 Clues: Detailed goals to help aid in the path to accomplishment. • A number that represents how well or badly you manage your credit. • Enable individuals to prepare for future success in the workplace. • A document sent within a company (internal), presented in short form • Tap your savings and other personal assets to fund your business yourself. • ...
JSA Enquiries 2013-05-28
Across
- The system used to capture a customer's change of address and method of payment(3)
- R_______ Income Tax Years(8)
- A method of payment available to a customer who cannot open a bank/PO account(5)
- View these in Dialogue JA505(10)
- MID is the acronym for Mortgage ________ Direct(8)
- The "make-up" of a customer's benefit as found in JA504(5)
- Dialogue JA510 is referred to as this(7)
- A customer is in dire-straits when making a claim to benefit.What potentially can they be entitled to(acronym)(4)
- This period would be appropriate if the customer had claimed another benefit within the last 12 weeks(7)
Down
- JSA customers are paid _____ working days after they sign(5)
- ____ code can be found in Dialogue JA504(4)
- The caller has details about the customers claim when calling. They are said to have Implicit _______(7)
- The number of High Level security questions that should be asked before accessing customer's records(3)
- Details of these are found in Dialogue JA513(9)
- ICT is used on ___ calls when changing MOP and Address(3)
- JA501 allows you to view these details about the customer(8)
- "Magic" bank application(6)
- The Legacy system used to view JSA claims(5)
- Method of Payment(acronym)(3)
- System used to view letters sent out to the customer within the last calendar month(3)
20 Clues: "Magic" bank application(6) • R_______ Income Tax Years(8) • Method of Payment(acronym)(3) • View these in Dialogue JA505(10) • Dialogue JA510 is referred to as this(7) • ____ code can be found in Dialogue JA504(4) • The Legacy system used to view JSA claims(5) • Details of these are found in Dialogue JA513(9) • MID is the acronym for Mortgage ________ Direct(8) • ...
Team Shabazz's QA Crossword Puzzle 2016-01-17
Across
- We must be very careful to not use phrases that put KOHLS in a ________ light.
- Always handle calls using a friendly tone.
- _________ Kohls will help you receive a 100 in Courteous.
- To get 100 score, your call must be a _____ call.
- When receiving information, you should always say _____ ____.
- You should acknowledge all statements made by the customer.
- When waiving an ACH fee you must _______ the reason.
- Two-way conversations must be _________ to the topic at hand.
- We should ______ suggest that a customer makes a post-dated payment to avoid an ACH fee.
- __________ when appropriate and show sincerity during apologies.
Down
- The ______ script must be read verbatim.
- When a customer reports a lost or stolen card you MUST close every card except for the card ending in ______ _______.
- You should focus on every call.
- When waiving a late fee you MUST offer 2 _________ payments.
- A ____ ____ can be waived if the customer qualifies, even if they have not yet made a payment.
- When using the information on file we MUST verify ____ the name of the bank and the last 4 of the account number.
- Mmm…hmmm is ____ considered an appropriate acknowledgement.
- When discussing the ACH convenience fee, we must ALWAYS discuss a _________.
- When asking for information, you should always say _______.
- When engaging the customer you must have a ____ _____ conversation.
20 Clues: You should focus on every call. • The ______ script must be read verbatim. • Always handle calls using a friendly tone. • To get 100 score, your call must be a _____ call. • When waiving an ACH fee you must _______ the reason. • _________ Kohls will help you receive a 100 in Courteous. • You should acknowledge all statements made by the customer. • ...
Card QA Crossword Puzzle 1/18 2016-01-18
Across
- To get a 100 QA score, your call must be a _____ call.
- Mmm…hmmm is ____ considered an appropriate acknowledgement.
- We should ______ suggest that a customer makes a post-dated payment to avoid an ACH fee.
- _________ Kohls will help you receive a 100 in Courteous.
- When using the information on file we MUST verify ____ the name of the bank and the last 4 of the account number.
- When receiving information, you should always say _____ ____.
- Always handle calls using a friendly _____.
- When waiving a late fee you MUST offer 2 _________ payments.
- When asking for information, you should always say _______.
- Two-way conversations must be _________ to the topic at hand.
- When engaging the customer you must have a ____ _____ conversation.
Down
- When waiving an ACH fee you must _______ the reason.
- We must be very careful to not use phrases that put KOHLS in a ________ light.
- When a customer reports a lost or stolen card you MUST close every card except for the card ending in ______ _______.
- You should _____ on every call.
- A ____ ____ can be waived if the customer qualifies, even if they have not yet made a payment.
- You should ___________ all statements made by the customer.
- The ______ script must be read verbatim.
- __________ when appropriate and show sincerity during apologies.
- When discussing the ACH convenience fee, we must ALWAYS discuss a _________.
20 Clues: You should _____ on every call. • The ______ script must be read verbatim. • Always handle calls using a friendly _____. • When waiving an ACH fee you must _______ the reason. • To get a 100 QA score, your call must be a _____ call. • _________ Kohls will help you receive a 100 in Courteous. • Mmm…hmmm is ____ considered an appropriate acknowledgement. • ...
Back To Basics 2024-01-11
Across
- Series of steps
- Running Low
- First Step
- Short & Sweet
- Aligned with Interaction Category
- Showing Accountability
- Reduce Case Reopens
- Anticipating Customer Needs
- Legwork
Down
- Two Step Process
- Supporting Customer
- Being Clear
- Knowledge Base
- Accurately Understanding Case
- Accepting Ownership
- Collecting Feedback
- One Call
- Case Correspondence
18 Clues: Legwork • One Call • First Step • Being Clear • Running Low • Short & Sweet • Knowledge Base • Series of steps • Two Step Process • Supporting Customer • Accepting Ownership • Collecting Feedback • Case Correspondence • Reduce Case Reopens • Showing Accountability • Anticipating Customer Needs • Accurately Understanding Case • Aligned with Interaction Category
Case Management Best Practices 2024-01-21
Across
- Showing Accountability
- Legwork
- Being Clear
- Running Low
- Short & Sweet
- First Step
- Accepting Ownership
Down
- Series of steps
- Knowledge Base
- Supporting Customer
- Accurately Understanding Case
- Case Correspondence
- Collecting Feedback
- Two Step Process
- Aligned with Interaction Category
- One Call
- Reduce Case Reopens
- Anticipating Customer Needs
18 Clues: Legwork • One Call • First Step • Being Clear • Running Low • Short & Sweet • Knowledge Base • Series of steps • Two Step Process • Supporting Customer • Case Correspondence • Collecting Feedback • Reduce Case Reopens • Accepting Ownership • Showing Accountability • Anticipating Customer Needs • Accurately Understanding Case • Aligned with Interaction Category
QA CROSS WORD QUESTIONS 2025-03-13
Across
- The customer would like to lodge a water disruption report without checking the ____________. The agent did not report it because the customer did not check it.
- CSE Raj lodge a high bill report without advising the customer to do practise 20 minutes to identify ____________.
- Customer would like to change bill route type via email. Agent informed customer to visit update.airselangor.com but customer don’t know how to visit and request agent to change the bill route type. Agent should choose Category under ___________________________________________________.
- Before visiting the Air Selangor counter, customer must make an _____________.
- CSE Ali forget to end the call within ____ seconds.
Down
- Customer would like to apply DCR. Agent failed to inform _________ for the application.
- What is the charges for stamping fee if customer apply change of ownership through online?
- Customer made a call to lodge report stopcock leakage. Agent informed customer that cannot lodge the report because account under _____________.
- CSE Thana failed to greet customer within ____ seconds.
- Customer must bring ____ copy of AIS perjanjian Perkhidmatan Bekalan Air form to apply change of ownership at counter.
10 Clues: CSE Ali forget to end the call within ____ seconds. • CSE Thana failed to greet customer within ____ seconds. • Before visiting the Air Selangor counter, customer must make an _____________. • Customer would like to apply DCR. Agent failed to inform _________ for the application. • ...
Chapter 14 2024-10-15
Across
- Mobile Robot Robots that can navigate and operate independently within an environment, making decisions in real time without direct human intervention.
- System A software system designed to simulate the decision-making ability of a human expert. In robotics, expert systems are used to make intelligent decisions based on predefined rules and knowledge.
- Intelligence The simulation of human intelligence in machines, enabling robots to learn, reason, and solve problems.
- Robotics A field of robotics that involves coordinating multiple robots to work together as a team, mimicking the behavior of a swarm.
- Robot Robots designed specifically for agricultural tasks such as planting, harvesting, and monitoring crop health.
- Vision Technology enabling robots to see and interpret visual data, often used for tasks requiring precision like inspection or sorting.
- Robot Robots designed to work alongside humans safely, often sharing tasks and workspaces in manufacturing and other environments.
Down
- A small-scale robot, often used for precise tasks in confined spaces or delicate operations such as medical procedures.
- The control of robots from a distance, usually through wireless communication. This can include tasks in hazardous environments where human presence is risky.
- Automation The use of robotic systems to automate manufacturing processes, increasing efficiency and consistency.
- A term that could refer to service robots, which are designed to assist humans by performing tasks such as cleaning, delivery, or customer interaction.
- Robot A robot designed to resemble and mimic human appearance and movement, often used for research, customer service, or social interaction.
- Robot Robots used in healthcare for tasks like surgery, diagnostics, and patient care, improving precision and reducing recovery times.
13 Clues: Automation The use of robotic systems to automate manufacturing processes, increasing efficiency and consistency. • Robot Robots designed specifically for agricultural tasks such as planting, harvesting, and monitoring crop health. • Intelligence The simulation of human intelligence in machines, enabling robots to learn, reason, and solve problems. • ...
Friedman Chapter 8: Confirmations and Invitations 2023-10-20
Across
- Don't tell your customers to have _________. Many salespeople tell their customers to watch out for these with the merchandise.
- Use the invitation process as a means of getting customers back into your store and developing some sort of _________ trade.
- Every customer who walks in your store also walks in with the power to _________ whatever was purchased.
- _________ yourself as the person to whom customers come for advice, and upon whom they can rely to help them select the items they may need or desire.
- If you find that one of your customers regularly needs special attention or has limited time to shop, offer to be _____________.
- You may call yourself a salesperson, but you're a __________, too.
- To be successful, you've got to develop client relationships and work every day on __________ and expanding them.
- Buyer's _______: bitter regret or guilt over a purchase.
- With this process, you are literally inviting your customer back to the store.
- You have the unique _______ to be the first person to let the customer know they made the right choice.
Down
- You have to take ____________ otherwise, your customer may begin to doubt whether the purchase they made was a wise one.
- ___________ your customer's purchases helps to prevent buyer's remorse.
- Remember, it's a _______ of thanks.
- It is the time to sincerely thank the customer and invite her to come back and share her ______ with the item.
- Hence, it is your mission to ask for the sale and _______ the customer about their purchase once the sale is final.
- By displaying continued interest in your customer after the transaction is made, you can make yourself believable and express __________.
- Knowing that someone else likes what you bought makes you feel confident and happier about your _________.
17 Clues: Remember, it's a _______ of thanks. • Buyer's _______: bitter regret or guilt over a purchase. • You may call yourself a salesperson, but you're a __________, too. • ___________ your customer's purchases helps to prevent buyer's remorse. • With this process, you are literally inviting your customer back to the store. • ...
Destiny's Gift 2017-09-21
Across
- a part of a stree marked off by the two nearest cross streets
- a person who has written a particular text
- a plant in the mint family
- to gather together; to collect
- to present someone to someone else so they may get to know one another
- to get in touch with
- to be able to pay for or spare
- to gain by working or by supplying service
Down
- a store that sells books
- uses tubes to make melodious sound
- in alphabetical order and gives their meaning
- to open out wide or wider
- a pirce of writing designed to convey experiences, ideas, or emotions in a vivid imaginative way
- people who regularly buy services or goods
- to work out by thinking
15 Clues: to get in touch with • to work out by thinking • a store that sells books • to open out wide or wider • a plant in the mint family • to gather together; to collect • to be able to pay for or spare • uses tubes to make melodious sound • a person who has written a particular text • people who regularly buy services or goods • to gain by working or by supplying service • ...
Chapter 1 Word Fun 2021-10-02
Across
- Successful call outcome depends on timely, thorough, and ________ information gathering
- Impacting Lives Via _________
- Helpful Customer _______ Attitude
- Agency ________, Policy, & Procedures (the 3 P's)
- A _______ sets the parameters to which the organization can aspire
- An ETC should know their __________ Area
Down
- A _________ describes/lists the specific steps or actions that need to be completed in specific situations
- Gathers ________ Information
- ETC's should regularly Monitor the Safety of __________
- Public __________ Officer
- Public ______ Answering Point
- Personal judgements of what is worthwhile and important
- A system of Principles and personal conduct
- Having an ETC in __________ with protocol, policy, & procedures is vital in a professional organization
- An _______ dilemma is a situation often involving a conflict between moral imperatives, in which to obey one would result in transgressing another
15 Clues: Public __________ Officer • Gathers ________ Information • Public ______ Answering Point • Impacting Lives Via _________ • Helpful Customer _______ Attitude • An ETC should know their __________ Area • A system of Principles and personal conduct • Agency ________, Policy, & Procedures (the 3 P's) • ETC's should regularly Monitor the Safety of __________ • ...
Fielmann USA Terms 2025-02-10
Across
- Store Leader
- An individual receiving medical care or treatment
- Responsible for multiple store locations(SVSVision)
- An individual making a purchase of goods
- What we call the build where we provide eyecare and eyewear
- Supports store manager(A.S.M)(SVSVision)
- KPI that measures when we have a product sale on the same day as the exam
Down
- A member of the team
- Responsible for multiple store locations in a market(Shopko)
- A healthcare professional specializing in eye care and vision(ABV)
- Our program offering coverage for eyewear repairs or replacements
- Combination of exam sales and product sales
- An individual being prepared to oversee store operations(Shopko)
- Responsible for a specific region(Shopko)
- A remote consultation service with an optometrist(ABV)
15 Clues: Store Leader • A member of the team • An individual making a purchase of goods • Supports store manager(A.S.M)(SVSVision) • Responsible for a specific region(Shopko) • Combination of exam sales and product sales • An individual receiving medical care or treatment • Responsible for multiple store locations(SVSVision) • A remote consultation service with an optometrist(ABV) • ...
Comparative & Superlative Adjectives 2024-03-21
Across
- White chocolate is my (little) favorite chocolate in the world.
- This store has one of the (bad) customer service in the country.
- Antarctica is one of (cold) places on earth.
- This is the (difficult) puzzle I’ve ever attempted.
- She is (smart) than her sisters.
- The test was (easy) than I expected.
- John is the (tall) guy in our class.
- Today's weather is (bad) than yesterday's.
- My house is (big) than yours.
Down
- Maple & Ash is one of (expensive) restaurants in Chicago.
- U.S.A is a (good) country in medicine than Canada.
- This is the (interesting) book I ever read.
- She is (talented) than the other singer.
- He speaks French (fluent) than his brother.
- Sarah was the (late) student to come to class.
15 Clues: My house is (big) than yours. • She is (smart) than her sisters. • The test was (easy) than I expected. • John is the (tall) guy in our class. • She is (talented) than the other singer. • Today's weather is (bad) than yesterday's. • This is the (interesting) book I ever read. • He speaks French (fluent) than his brother. • Antarctica is one of (cold) places on earth. • ...
BUS VOCAB 2024-01-31
Across
- A monthly credit card fee that a consumer may be charged if the balance on the card is so low that charging interest would be less than imposing a minimum “set” fee.
- Used to help businesses raise money to launch a specific product by using social media. Can be time consuming and requires putting information on the site.
- The amount of time between the last statement closing date and the next. This must be at least 21 days.
- Tap your savings and other personal assets to fund your business yourself.
- Charges that merchants (business) pay to process customer payments made with a credit card. Sometimes referred to as a “swipe fee.”
- A document sent within a company (internal), presented in short form
- A number that represents how well or badly you manage your credit.
- A legal proceeding that relieves you of the responsibility of paying debts or provides you with protection while attempting to repay your debts.
- Communication among lending institutions means that a late payment on any debt (e.g., mortgage, car loan, credit card bill) may lead to a consumer being declared in “universal default” which can lead to an increase in fees and interest on all outstanding debts.
- Responsible for overseeing national and federal financial organizations to make sure they are operating safely and fairly. This includes credit card policies. The OCC is an agency of the United States Department of the Treasury.
- Friends or family can provide loans. This could negatively impact relationships if money is lost, or the business fails.
- Card issuers may penalize you with a higher interest rate when you pay late.
- A customer who does not pay his/her balance in full each month and carries a balance that incurs interest charges.
Down
- Represents banks of all sizes on issues of national importance for financial institutions and their customers.
- An online service that manages the transfer of funds from a customer to the merchant of an e-commerce website.
- Involves the digitalization of all traditional banking products, processes, and activities to service customers using online channels.
- High net-worth individuals who get an equity stake in return for their financing. They expect to make a profit.
- Take equity in your business in exchange for financing. Venture capitalists pool money from many investors.
- The maximum amount of money that can be charged to a credit card (also known as a line of credit, credit line or spending limit).
- Detailed goals to help aid in the path to accomplishment.
- The amount of credit you are using compared to the amount of credit you have available.
- A slang term used to describe a customer who avoids interest and fees by paying his/her account balance in full each month rather than paying the minimum amount and carrying a balance.
- The ability to borrow money; an agreement made between two parties where something is borrowed with a promise to pay back.
- The hardware, software, and financial services needed for a business to accept and process credit cards and debit cards.
- Enable individuals to prepare for future success in the workplace.
25 Clues: Detailed goals to help aid in the path to accomplishment. • A number that represents how well or badly you manage your credit. • Enable individuals to prepare for future success in the workplace. • A document sent within a company (internal), presented in short form • Tap your savings and other personal assets to fund your business yourself. • ...
Set C - Solve the crossword using the given clues (5 marks) 2015-02-16
Across
- the process responsible for identifying, anticipating and satisfying customer requirements profitably.
- the C in 'CRM'
Down
- Stage in PLC when product is launched in market.
- A small or narrow market segment
- A name, term, design, symbol or any other feature that identifies one seller‟s good or service as distinct those of other sellers
5 Clues: the C in 'CRM' • A small or narrow market segment • Stage in PLC when product is launched in market. • the process responsible for identifying, anticipating and satisfying customer requirements profitably. • A name, term, design, symbol or any other feature that identifies one seller‟s good or service as distinct those of other sellers
Carlit Communication Crossword 2021-03-17
Across
- business
- value
- stock
- material
- explosives
- growth
- develop
- contract
- subsidiary
- employees
- challenge
- environment
- development
- invest
- challenge
- manufacture
- workplace
- revenue
- financial
- sales
- support
Down
- presentation
- customer
- packaging
- shareholders
- resources
- services
- corporate
- chemical
- management
- executives
- silicon
- products
- sell
- expansion
- industry
- company
- assessment
38 Clues: sell • value • stock • sales • growth • invest • develop • silicon • company • revenue • support • customer • business • material • services • chemical • products • contract • industry • packaging • resources • corporate • employees • challenge • expansion • challenge • workplace • financial • explosives • management • executives • subsidiary • assessment • environment • development • manufacture • presentation • shareholders
Shrink Wars-Episode 312 2016-01-01
Across
- A system to deter internal and external theft.
- Merchandise loss throughout the year.
- The dirty dozen.
- Customer Service, in stock and store appearance.
- A device used to secure Cordless Combo Kits.
- The team that drives the safety program.
- Devices used to prevent shoplifting from our stores.
Down
- What is the number one theft deterrent.
- A device used to secure Combination Alarms.
- Phone number used to report dishonest activity.
- Equipment used to clean up hazardous waste.
- Dangerous or potentially harmful to our health or the environment.
- What a Cashier must do while ringing up totes and vanities.
- What a Cashier must do to ensure all items have been rung up in the basket.
- Who we must use while operating power lifting equipment.
15 Clues: The dirty dozen. • Merchandise loss throughout the year. • What is the number one theft deterrent. • The team that drives the safety program. • A device used to secure Combination Alarms. • Equipment used to clean up hazardous waste. • A device used to secure Cordless Combo Kits. • A system to deter internal and external theft. • ...
Buisness Crossword 2025-06-23
Across
- People who work for a business
- An item made or sold by a business
- A name, logo, or design that makes a product or business stand out
- The amount paid to buy or make something
- Money earned by a business
- Clue
- A person who buys goods or services
- Money spent by a business to run operations
- The way a business promotes and sells its products
- All the money a business earns before taking away costs
- Clue
Down
- Things (like money or materials) needed to produce goods or services
- Something a business wants to achieve
- A person who buys something from a business
- A method used to tell people about a product or service
- A person who starts and runs a new business
- A person who works for a business and gets paid
- The person or business that hires workers
18 Clues: Clue • Clue • Money earned by a business • People who work for a business • An item made or sold by a business • A person who buys goods or services • Something a business wants to achieve • The amount paid to buy or make something • The person or business that hires workers • A person who buys something from a business • A person who starts and runs a new business • ...
Operator Competency 2025-07-10
Across
- PR
- Verbally escalated patient call
- You must use the _____ to put in your hours
- This is where hospital policies are found.
- one of the paging systems used during an RRT
- A strong team call requires Security to complete a ...
- We strive to provide excellent ____ service
- _____ Response Team handles medical emergencies.
Down
- who do we call when the Oxygen Panel alerts?
- The HUGS alarm is located where?
- type of team called for a violent patient
- Phone handsets or headsets should be used, not this.
- This person makes the decision to announce weather alerts.
- All phone calls into the operators are ______.
- These are the alarms that show up on your computer telling you to call the police.
15 Clues: PR • Verbally escalated patient call • The HUGS alarm is located where? • type of team called for a violent patient • This is where hospital policies are found. • You must use the _____ to put in your hours • We strive to provide excellent ____ service • who do we call when the Oxygen Panel alerts? • one of the paging systems used during an RRT • ...
BLUE SKY AUTO 2025-06-10
Across
- an official _____ document is issued by a licensed vehicle tester that certifies a vehicle is safe to be driven on public roads. It confirms that the vehicle meets minimum safety standards at the time of inspection.
- Customers reflect the treatment they ___
- _____ for excellence in every task
- Document proving car ownership
- Comes with the main purchase, like nudgebars or sound systems
- Treat customers how you would like to be ___
- ______ actively, be patient, and avoid pressuring.
- Whether a customer looks like a serious buyer or not, you never know their story. ______ Everyone with respect.
Down
- have you ever seen two dogs ______ over a bone?
- Dismissing ____ (like strange noises, warranty questions, or paperwork issues) shows you don’t care.
- Key to overcoming customer frustration
- When you call a client for the first time, you ____ Yourself.
- Put the buyer _____.
- In the buying Core Expectations were the model S P A C E D refers to Safety and security, Performance, Appearance, Comfort and convenience, E________ and Durability... What does the E refer to.
- Whether it's a phone call, email, or Facebook message, people expect _____ answers. A slow reply feels like bad service—even if you're helpful later.
- Make the experience about helping them make the _____ choice, not just closing a sale
16 Clues: Put the buyer _____. • Document proving car ownership • _____ for excellence in every task • Key to overcoming customer frustration • Customers reflect the treatment they ___ • Treat customers how you would like to be ___ • have you ever seen two dogs ______ over a bone? • ______ actively, be patient, and avoid pressuring. • ...
Own The Moment 2014-11-25
Across
- When completing a FYI or Urgent form, bakers should avoid using (BLANK) statements or all CAPS, underlines, or highlighting
- Thanks and WOWs are used to send praise and (BLANK) for a job well done
- FYI and Urgent forms are used when service guidelines and (BLANK) were not met
- Bankers should complete an Urgent form when they discover an error related to a (BLANK) or bank policy
- The Own the Moment forms are located where
- There are 4 types of Own the Moment forms
- A (BLANK) form should be sent when a customer sends a detailed email thanking a banker for his or her service
Down
- When completing an Own the Moment form, bankers should use the same courtesy adn (BLANK) they would when answering a customer's email
- A (BLANK)should be sent when all of the customer's concerns have not been met or maintenance was not completed
- A (BLANK) form an be sent to acknowlwdge a peer for quality work on a previous response which exceeds service expectations
10 Clues: There are 4 types of Own the Moment forms • The Own the Moment forms are located where • Thanks and WOWs are used to send praise and (BLANK) for a job well done • FYI and Urgent forms are used when service guidelines and (BLANK) were not met • Bankers should complete an Urgent form when they discover an error related to a (BLANK) or bank policy • ...
Chapter 5: Being an Informed Consumer 2015-01-23
Across
- Non- physical products offered by people or companies for a payment. _________________.
- Goods and service ____________ are people or companies who sell both goods and services to consumers.
- Consumers have the right to be protected against unsafe products. Products should function properly and not cause injury when used correctly. Right to __________.
- A person who buys goods and services for his or her own use. ________________.
- There are various ways to express our feedback. We can provide feedback in writing letter, _________, feedback form or calling the customer service line.
Down
- ______________ redress means getting our faulty product refunded or replaced with a working one.
- A physical product for sale. _________________.
- Consumers have the right to receive accurate information on products and services. Right to be ____________.
- When our redress is unsuccessful, we can file a complaint with the _____________.
- Consumers have the right to seek compensation for shoddy goods and unsatisfactory services. Goods and service providers can replace faulty products or offer a refund. Right to seek ______________.
10 Clues: A physical product for sale. _________________. • A person who buys goods and services for his or her own use. ________________. • When our redress is unsuccessful, we can file a complaint with the _____________. • Non- physical products offered by people or companies for a payment. _________________. • ...
Downtime 2025-04-22
Across
- B----- data regularly
- Use strong p-------- to protect your data
- B---- damage and customer loss - An unavailable service can have a negative impact on the reputation of an organisation
- Systems that are down cost money to r----- and recover
- Avoid p------- attacks
Down
- Protect your organisation from m------
- If a business loses d---, it can have a catastrophic effect on its ability to trade
- Keep devices safe and s-----
- Keep copies of all vital d--------
9 Clues: B----- data regularly • Avoid p------- attacks • Keep devices safe and s----- • Keep copies of all vital d-------- • Protect your organisation from m------ • Use strong p-------- to protect your data • Systems that are down cost money to r----- and recover • If a business loses d---, it can have a catastrophic effect on its ability to trade • ...
Ontario Works 2025-05-02
Across
- Help offered to Customers in various forms.
- What a Customer can file if they disagree with a decision.
- Program providing financial and health support to eligible individuals with disabilities.
- Financial assistance given to eligible Customers.
- Type of benefit provided at Caseworker discretion to further support Customers.
- Excess amount received that must be repaid.
- Directing Customers to additional resources.
- Criteria to qualify for Social Assistance.
Down
- Acronym for internal counselling support.
- Benefit provided for Customers with specific medical nutritional needs.
- Acronym for program to support Customers with first and last month's rent.
- Local area where services are provided.
- Person who assists Customers with their needs.
- First point of contact at local office.
- Plans outlining goals and steps for Customer success.
- Reviewed first by the IBAU, and by IBC for follow-up.
- The process of confirming Customer information and documents.
- Assessment completed to determine if a Customer is employment referral ready.
- Acronym for program supporting Customers with taxes and budgeting.
19 Clues: Local area where services are provided. • First point of contact at local office. • Acronym for internal counselling support. • Criteria to qualify for Social Assistance. • Help offered to Customers in various forms. • Excess amount received that must be repaid. • Directing Customers to additional resources. • Person who assists Customers with their needs. • ...
For Lizzie <3 2023-11-02
Across
- cylindrical food best eaten by first cleaving the side walls
- fun "science" you use to judge my personality
- the smallest element of a display or a SIM card holder
- frat-bro name, constructed by shortening my middle name
Down
- ladder accessible area to retrieve dried foliage -- with a shitty sequel
- name of a group with four silicon-like elements
- favorite electrolyte coloring
- good customer service must include this adjective
- daily trip to find lost family
9 Clues: favorite electrolyte coloring • daily trip to find lost family • fun "science" you use to judge my personality • name of a group with four silicon-like elements • good customer service must include this adjective • the smallest element of a display or a SIM card holder • frat-bro name, constructed by shortening my middle name • ...
Business Terms 6 2022-01-18
Across
- a specific group of consumers at which a company aims its products and services.
- your competitors are in the same line of business and they are offering the same product and service.
- the process of identifying your competitors and evaluating their strategies to determine their strengths and weaknesses relative to your own business, product, and service.
- your competitors are offering the same product or service, but they have different marketing and business goals and they are adopting a different business strategy to target their market.
- a description of a customer or set of customers that includes demographic, geographic, and psychographic characteristics, as well as buying patterns, creditworthiness, and purchase history.
- the most difficult competition to identify among competitors because they use the same resources as your product or service, but they offer something else.
- the action or activity of gathering information about consumers' needs and preferences.
Down
- research that gathers numerical data.
- the process of dividing a broad consumer or business market, normally consisting of existing and potential customers, into sub-groups of consumers (known as segments) based on some type of shared characteristics.
- the data that the company has collected directly or that has been collected by a person or business hired to conduct the research.
- research that gathers views and attitudes.
- data that an outside entity has already gathered.
12 Clues: research that gathers numerical data. • research that gathers views and attitudes. • data that an outside entity has already gathered. • a specific group of consumers at which a company aims its products and services. • the action or activity of gathering information about consumers' needs and preferences. • ...
RETAIL MANAGEMENT CROSSWORD 2025-03-26
Across
- A unique identity for a product or service.
- Dividing a market into distinct groups of buyers.
- A place where goods are sold to customers.
- The sale of goods to the final consumer
- Predicting future demand based on data.
Down
- Activities to increase sales and awareness of a product.
- The variety of products a retailer offers.
- A group of related products.
- Design elements of a store that influence shopping behavior.
- The amount of money a customer pays for a product.
- The process of moving goods from suppliers to customers.
- Planning and promoting the sale of goods.
- All the goods and materials held in stock.
- The act of stealing goods from a retail store.
- Total revenue generated from selling goods or services.
15 Clues: A group of related products. • The sale of goods to the final consumer • Predicting future demand based on data. • Planning and promoting the sale of goods. • The variety of products a retailer offers. • All the goods and materials held in stock. • A place where goods are sold to customers. • A unique identity for a product or service. • ...
commerce crossword 2025-10-07
Across
- A time frame extending into the future.
- The number of items bought or sold.
- The desire or need for a product or service.
- The amount a customer pays for a product.
- Meeting present needs without compromising future generations.
- A financial report showing revenue, expenses, and profit over time.
Down
- A Māori term meaning the purpose or reason for being.
- The amount of goods or services available.
- A business's ability to generate enough income to cover its costs.
- Money earned from sales or services.
- Costs that do not change with production levels.
- To make something clear or understandable.
- Costs that change depending on activity or output.
- The difference between revenue and expenses.
- A measure of excellence or how well something meets expectations.
15 Clues: The number of items bought or sold. • Money earned from sales or services. • A time frame extending into the future. • The amount a customer pays for a product. • The amount of goods or services available. • To make something clear or understandable. • The desire or need for a product or service. • The difference between revenue and expenses. • ...
ABM 2025-09-09
Across
- – ABM's transformation for HR Finance.
- – Standard operating procedure, followed to ensure consistent and safe work practices.
- – A facility solutions company with a nationwide footprint.
- – Acronym for the centralized service Team Member Center
- – First-line leader responsible for overseeing daily site operations.
- – Skilled worker handling specialized tasks such as maintenance or HVAC.
- – A top ABM value ensuring employees and clients are protected at all times.
Down
- – Oversees teams and operations, often across multiple sites or contracts.
- – System used for payroll information access.
- – Essential for successful operations and customer satisfaction; “One Team, One Goal.”
- – The procurement system used for ordering and managing vendor services.
- – The department that handles budgeting, reporting, and monetary planning.
- – Project Top Task.
- your favorite AI tool
- – Team Member Gateway.
15 Clues: – Project Top Task. • your favorite AI tool • – Team Member Gateway. • – ABM's transformation for HR Finance. • – System used for payroll information access. • – Acronym for the centralized service Team Member Center • – A facility solutions company with a nationwide footprint. • – First-line leader responsible for overseeing daily site operations. • ...
Premium Offers 2025-05-08
Across
- Individual pieces of content, such as text updates, photos, videos, or links, shared by users or businesses on social media platforms to communicate with their audience, build relationships, and promote their offerings.
- A higher-tier service or product with additional benefits
- Encouraging customers to purchase a higher-end version of a product
- A specific group of people you want to reach with your product, service, or marketing message
- A unique visual symbol or design that identifies and represents a business or brand, making it easily recognizable to consumers.
Down
- the overseeing of the entire process of creating and delivering a product or service, from raw materials to the final customer, ensuring efficiency and cost-effectiveness.
- An individual who has built a significant audience and credibility on social media or other online platforms, allowing them to impact the opinions and purchasing decisions of their followers.
- The unique value a product or service provides to customers
- The unique identity and overall perception of a business, product, or service in the minds of consumers, encompassing its name, logo, design, reputation, and the emotions it evokes.
- Creating unique features that set a product apart from the competition
- Other businesses that offer similar products or services to the same target audience, vying for the same customers and their spending.
- A calculation used to determine the point at which total revenue equals total costs, indicating the sales volume needed for a business to neither make a profit nor incur a loss.
- Various tools, channels, and technologies businesses use to connect with their target audience, promote their products or services, and ultimately achieve their marketing goals
13 Clues: A higher-tier service or product with additional benefits • The unique value a product or service provides to customers • Encouraging customers to purchase a higher-end version of a product • Creating unique features that set a product apart from the competition • A specific group of people you want to reach with your product, service, or marketing message • ...
+QDIP5 Crossword Puzzle 2019-08-16
Across
- Verification of Requirements
- Customer Expectations
- Small Step
- Sharing of information
- The "evil" Waste
- Focus on Safety
- Important Measurement
- Customer Promise Date
Down
- Always First
- a task assigned
- Large Step
- Material on Hold
- action to correct
- Input/output
- Better than before
- The last "Why"
- Direction of past results
- A measure of difference
- Organizational Housekeeping
- Visual Indicator
20 Clues: Large Step • Small Step • Always First • Input/output • The last "Why" • a task assigned • Focus on Safety • Material on Hold • The "evil" Waste • Visual Indicator • action to correct • Better than before • Customer Expectations • Important Measurement • Customer Promise Date • Sharing of information • A measure of difference • Direction of past results • Organizational Housekeeping • ...
Postal Services 2020-03-18
Across
- a large public box with a slot into which post is placed for collection by the post office.
- A paper sheet with specific folding and size used for communication within Indian Territory . It was used to send long mails.
- Post office also accepts these, which are similar to a bank fixed deposites
- A small, usually adhesive label issued by a government and sold in various denominations to be affixed to items of mail as evidence of the payment of postage.
- an expedited mail delivery service for which the customer pays a premium for faster delivery
Down
- a reliable and fast courier service introduced by India Post. Here you can track your letters and parcels.
- a postal service for mail that is too heavy for normal letter post.
- It means concentrating together all mails that are going to the same place or in the same direction
- a system of transporting mail by aircraft, typically overseas.
9 Clues: a system of transporting mail by aircraft, typically overseas. • a postal service for mail that is too heavy for normal letter post. • Post office also accepts these, which are similar to a bank fixed deposites • a large public box with a slot into which post is placed for collection by the post office. • ...
Advertising Techniques 2025-05-28
Across
- a paid placement that uses a customer quote to establish trust and generate credibility around a produc
- the strategy of repeatedly presenting the same advertisement or message to the same audience
- aims to evoke fear or anxiety in the audience by depicting a negative or undesirable outcome if they don't take a specific action
Down
- the use of claims that are obviously overblown, often using subjective language or comparisons
- leaving out important information that a consumer needs to make an informed decision about a product or service
- Using funny content to make ads more memorabel
- the process of increasing or decreasing the ad campaign to achieve better results
- offering a consumer something extra or a good deal as an incentive to buy a product or service
- encourages people to buy a product or service by highlighting its popularity or the fact that many others are using it
9 Clues: Using funny content to make ads more memorabel • the process of increasing or decreasing the ad campaign to achieve better results • the strategy of repeatedly presenting the same advertisement or message to the same audience • the use of claims that are obviously overblown, often using subjective language or comparisons • ...
Legislation governing complaints 2012-01-26
Across
- What do we call the process which we follow to ensure we learn from our mistakes?
- The pensions fund act governs the management of investments known as .........
- Is the process to taking funds and disguising its criminal origins.
- Act which combats money laundering.
- Products and services marketed and sold in the retail market must be ............... to meet the needs of identified customer groups and targeted accordingly.
- A service that is provided for or on behalf of another entity respect of their products will be an intermediary service and any complaint relating to that service will be a ....... complaint.
Down
- The purpose of this Act is to provide for the registration, incorporation, regulation and dissolution of pension funds and for matters incidental thereto.
- Gives consumers various warranties and indemnities.
- Which role within Old Mutual is expected to provide assurance that Old Mutual complies with all relevant legislation?
9 Clues: Act which combats money laundering. • Gives consumers various warranties and indemnities. • Is the process to taking funds and disguising its criminal origins. • The pensions fund act governs the management of investments known as ......... • What do we call the process which we follow to ensure we learn from our mistakes? • ...
Team Shabazz's QA Crossword Puzzle 2016-01-17
Across
- When discussing the ACH convenience fee, we must ALWAYS discuss a _________.
- When engaging the customer you must have a ____ _____ conversation.
- Two-way conversations must be _________ to the topic at hand.
- When asking for information, you should always say _______.
- When waiving a late fee you MUST offer 2 _________ payments.
- When waiving an ACH fee you must _______ the reason.
- When receiving information, you should always say _____ ____.
- We should ______ suggest that a customer makes a post-dated payment to avoid an ACH fee.
Down
- Always handle calls using a friendly tone.
- When using the information on file we MUST verify ____ the name of the bank and the last 4 of the account number.
- Mmm…hmmm is ____ considered an appropriate acknowledgement.
- We must be very careful to not use phrases that put KOHLS in a ________ light.
- To get 100 score, your call must be a _____ call.
- You should acknowledge all statements made by the customer.
- __________ when appropriate and show sincerity during apologies.
- _________ Kohls will help you receive a 100 in Courteous.
- The ______ script must be read verbatim.
- When a customer reports a lost or stolen card you MUST close every card except for the card ending in ______ _______.
- You should focus on every call.
- A ____ ____ can be waived if the customer qualifies, even if they have not yet made a payment.
20 Clues: You should focus on every call. • The ______ script must be read verbatim. • Always handle calls using a friendly tone. • To get 100 score, your call must be a _____ call. • When waiving an ACH fee you must _______ the reason. • _________ Kohls will help you receive a 100 in Courteous. • Mmm…hmmm is ____ considered an appropriate acknowledgement. • ...
Team Shabazz's QA Crossword Puzzle 2016-01-17
Across
- To get 100 score, your call must be a _____ call.
- When receiving information, you should always say _____ ____.
- You should acknowledge all statements made by the customer.
- Two-way conversations must be _________ to the topic at hand.
- We should ______ suggest that a customer makes a post-dated payment to avoid an ACH fee.
- _________ Kohls will help you receive a 100 in Courteous.
- You should focus on every call.
- When discussing the ACH convenience fee, we must ALWAYS discuss a _________.
- __________ when appropriate and show sincerity during apologies.
- When waiving an ACH fee you must _______ the reason.
Down
- Always handle calls using a friendly tone.
- When engaging the customer you must have a ____ _____ conversation.
- When waiving a late fee you MUST offer 2 _________ payments.
- The ______ script must be read verbatim.
- When a customer reports a lost or stolen card you MUST close every card except for the card ending in ______ _______.
- A ____ ____ can be waived if the customer qualifies, even if they have not yet made a payment.
- We must be very careful to not use phrases that put KOHLS in a ________ light.
- Mmm…hmmm is ____ considered an appropriate acknowledgement.
- When asking for information, you should always say _______.
- When using the information on file we MUST verify ____ the name of the bank and the last 4 of the account number.
20 Clues: You should focus on every call. • The ______ script must be read verbatim. • Always handle calls using a friendly tone. • To get 100 score, your call must be a _____ call. • When waiving an ACH fee you must _______ the reason. • _________ Kohls will help you receive a 100 in Courteous. • You should acknowledge all statements made by the customer. • ...
Small Business Strategies: Imitation with a Twist 2015-11-07
Across
- A(n) _____ plan is a document designed to detail the major characteristics of a firm—its product or service, its industry, its market, its manner of operating and its financial outcomes with an emphasis on the firm's present and future.
- A key employee/partner plan is also called a _____ plan.
- _____ involves introducing a product to potential customers and taking orders for later delivery.
- A(n) _____ is a part of a business or business plan that exposes the firm to any kind of loss.
- The _____ section of a classic business plan contains the vision statement, mission statement, objectives, and background of a firm.
- A business plan that provides information to potential licensees is referred to as a(n) _____ plan.
- When a product or service is new to the industry or is itself creating a new industry, it is referred to as a(n) _____ business.
Down
- A(n) _____ plan gives the basic overview of a firm and a detailed look at the financials.
- A(n) _____ is a memorable catchphrase that captures the key idea of a business, its service, product, or customer.
- _____ plans are designed to be used internally for management purposes.
- The market section of a business plan primarily focuses on _____.
- A(n) _____ plan provides information on the company, product/service, market, and critical risks to prospective business or marketing partners or to prospective key employees.
- In the _____ section of a classic business plan, sales plan, competitive plan, and growth plan are discussed.
- Critical risks, cash flow projection, balance sheet, and start-up costs are included in the _____ section of a classic business plan.
14 Clues: A key employee/partner plan is also called a _____ plan. • The market section of a business plan primarily focuses on _____. • _____ plans are designed to be used internally for management purposes. • A(n) _____ plan gives the basic overview of a firm and a detailed look at the financials. • ...
Service 2019-06-12
D2 L1 Crossword Puzzle 2025-10-17
Across
- when businesses offer different products or services but still compete for the same customer
- information that has already been collected by someone else for a different purpose
- a strategy where a business sets its prices based on what its competitors are charging, rather than only considering its own costs.
Down
- when businesses offer similar products or services to the same target audience
- information collected firsthand by a researcher for a specific research purpose
- a pricing model where the final price is the sum of the actual costs to produce a product or complete a service
- sets prices based on the customer's perceived value of a product or service
- a strategy where a company launches a new product or service at a low initial price to attract customers
- the process of spreading a product throughout the marketplace to ensure that a large number of consumers can buy it
9 Clues: sets prices based on the customer's perceived value of a product or service • when businesses offer similar products or services to the same target audience • information collected firsthand by a researcher for a specific research purpose • information that has already been collected by someone else for a different purpose • ...
service 2023-08-01
Across
- Don't go away when you're cooking, ___ the food might burn.
- ____ means the money you pay. If the ____ is high, you pay more money. If the ____ is low, you pay less money.
- I ____ go to Taipei tomorrow.
- If you are a _____ man, your work may be about selling or buying.
- Jay _____s the piano one hour a day. The piano music he plays is full of feelings.
- How many ___s did you buy at the supermarket?
Down
- Which is more _____, taking a bus or a taxi?
- The ____ of that shop was bad. I don't want to go to that shop again.
- Which is more _____, English or cooking?
9 Clues: I ____ go to Taipei tomorrow. • Which is more _____, English or cooking? • Which is more _____, taking a bus or a taxi? • How many ___s did you buy at the supermarket? • Don't go away when you're cooking, ___ the food might burn. • If you are a _____ man, your work may be about selling or buying. • ...
Business Objectives 2 2025-04-10
Across
- Ensuring cash inflows exceed outflows so short-terms bills can be paid
- Better return on investment
- Better ethics, environmental considerations, contributing positively to society
Down
- The ability to pay short-term debts
- increasing the effort put into sales as a company and using additional or new strategies to facilitate your journey to get there
- The people that a customer comes into contact with, and the service they provide can have a direct effect on customer satisfaction and loyalty
6 Clues: Better return on investment • The ability to pay short-term debts • Ensuring cash inflows exceed outflows so short-terms bills can be paid • Better ethics, environmental considerations, contributing positively to society • increasing the effort put into sales as a company and using additional or new strategies to facilitate your journey to get there • ...
OCV 2025-04-14
Across
- Refer to this team if Customer is based in Category B or C
- Customer ____ Risk
- Creats a Trust
- Short form for what you send the Transaction Monitoring Team
- Type of due diligence applies to Publicly Listed companies, Government departments and Schools.
- Type of Trust where Beneficiaries are not specified
Down
- Common form of Individual SOW we receive
- Used to confirm ASB is calling the customer
- Close account in 30 days for this type of customer.
- Short form for Know Your Customer
- Team that closes accounts
- Oversees how trust assets are being used
12 Clues: Creats a Trust • Customer ____ Risk • Team that closes accounts • Short form for Know Your Customer • Common form of Individual SOW we receive • Oversees how trust assets are being used • Used to confirm ASB is calling the customer • Close account in 30 days for this type of customer. • Type of Trust where Beneficiaries are not specified • ...
Delighters Crossword 2025-08-29
Across
- First impression you give a customer
- Doing more than what is required
- What to do when a customer is speaking
- Extremely happy
- The feeling of something being grand, amazing, spectacular
- The type of experience you wish to give to customers and co-workers alike
Down
- The way you speak to customers
- What a customer experiences when they are pleased
- Being honest and open with a customer
- The thoughts and emotions surrounding an interaction
- What is gained from positive encounters and experiences
- Something that is built between an employee and customer
12 Clues: Extremely happy • The way you speak to customers • Doing more than what is required • First impression you give a customer • Being honest and open with a customer • What to do when a customer is speaking • What a customer experiences when they are pleased • The thoughts and emotions surrounding an interaction • What is gained from positive encounters and experiences • ...
ABM 2025-09-09
Across
- – Acronym for the centralized service Team Member Center
- – Standard operating procedure, followed to ensure consistent and safe work practices.
- – A facility solutions company with a nationwide footprint.
- - Your favorite AI tool.
- – The department that handles budgeting, reporting, and monetary planning.
- – ABM's transformation for HR Finance.
- – The procurement system used for ordering and managing vendor services.
- – Essential for successful operations and customer satisfaction; “One Team, One Goal.”
Down
- – Skilled worker handling specialized tasks such as maintenance or HVAC.
- – System used for payroll information access.
- – Oversees teams and operations, often across multiple sites or contracts.
- – First-line leader responsible for overseeing daily site operations.
- – A top ABM value ensuring employees and clients are protected at all times.
- – Project Top Task.
- – Team Member Gateway.
15 Clues: – Project Top Task. • – Team Member Gateway. • - Your favorite AI tool. • – ABM's transformation for HR Finance. • – System used for payroll information access. • – Acronym for the centralized service Team Member Center • – A facility solutions company with a nationwide footprint. • – First-line leader responsible for overseeing daily site operations. • ...
Brand Clarity Crossword 2025-12-24
Across
- Progress and improvement in your business.
- Showing up again and again, even when it’s not perfect.
- What you do to help or support people.
- How people hear about what you do.
- What people can always count on you for.
- What people gain from you, not just what they pay.
Down
- How people see and remember your business.
- The people your business is meant to serve.
- What you are asking people to buy or say yes to.
- How your brand helps fix the problem.
- The person who buys from you.
- When people feel safe choosing you.
- Knowing what you do and who you do it for.
- The bigger picture of where your brand is going.
- A need or struggle your audience faces.
15 Clues: The person who buys from you. • How people hear about what you do. • When people feel safe choosing you. • How your brand helps fix the problem. • What you do to help or support people. • A need or struggle your audience faces. • What people can always count on you for. • How people see and remember your business. • Progress and improvement in your business. • ...
Predictive analytics 2025-10-27
Across
- Adjusting strategies to improve marketing performance.
- Loop Process where results are used to improve future actions.
- A statistical method for identifying relationships between variables.
- A visual interface showing key marketing indicators.
- Cleaning Removing errors or missing information from a dataset.
- Mining Extracting useful patterns and insights from large datasets.
- Insight Deep understanding of customer motivations and needs.
- Learning Algorithms that automatically learn from data patterns.
- Model A model used to anticipate customer behavior or outcomes.
- Grouping similar data points into categories.
- When a potential customer takes the desired marketing action.
- A measurable indicator that tracks marketing performance.
Down
- The systematic analysis of marketing data to guide decisions.
- Dividing customers into groups with similar characteristics.
- Tailoring content or offers to individual customers.
- Using software to execute marketing actions automatically.
- Data Information about how users act online.
- A coordinated set of marketing actions for a goal.
- Predicting future trends based on historical data.
- Building a mathematical model to explain or predict behavior.
20 Clues: Grouping similar data points into categories. • Data Information about how users act online. • A coordinated set of marketing actions for a goal. • Predicting future trends based on historical data. • Tailoring content or offers to individual customers. • A visual interface showing key marketing indicators. • Adjusting strategies to improve marketing performance. • ...
Domain 2 Marketing and Sales 2025-12-04
Across
- The most dominant medium for marketing
- Ongoing interactions with customers to cultivate and maintain a relationship
- Step in sales process maintaining relationship after sale
- What are you trying to get them to do, what is the value in your company
- Step in sales process initial contact with the customer
- Plan Outline products & services and how sold & delivered
- Sales channel using online platforms
- Rules for handling problems or negative feedback
- Cost to gain a new customer
- Combination of product, price, place, and promotion used in marketing strategy
Down
- Step sales process where the sale is finalized
- Step in sales process: identifying potential customers
- Sales channel using in-person locations to answer questions and interact with the products
- Step researching and planning before approach
- Builds the brand of a company, attracts leads, and increases the sales of a company.
- Document outlining marketing strategies
- Step in sales process pitching the product and its benefits
- Step in sales process handling customer concerns
- Cost to keep an existing customer
19 Clues: Cost to gain a new customer • Cost to keep an existing customer • Sales channel using online platforms • The most dominant medium for marketing • Document outlining marketing strategies • Step researching and planning before approach • Step sales process where the sale is finalized • Rules for handling problems or negative feedback • ...
Crossword Puzzle July'24 2024-07-04
Across
- Before visiting the Air Selangor counter, customer must make an ___________.
- Customer would like to change bill route type via email. Agent informed customer to visit update.airselangor.com but customer don’t know how to visit and request agent to change the bill route type. Agent should choose scenario under ________________________________.
- CSE Ali forget to end the call within ____ seconds.
- Customer made a call to lodge report stopcock leakage. Agent informed customer that cannot lodge the report because account under _______.
Down
- What is the charges for stamping fee if customer apply change of ownership through online?
- CSE Raj lodge a high bill report without advising the customer to do practise 20 minutes to identify _____________________.
- Customer would like to apply DCR. Agent failed to inform _________ for the application.
- The customer would like to lodge a meter leakage report through the Air Selangor App without registering an account. Which option should they choose in the App?
- CSE Thana failed to greet customer within ____ seconds.
- The customer would like to lodge a water disruption report without checking the ___________. The agent did not report it because the customer did not check it.
10 Clues: CSE Ali forget to end the call within ____ seconds. • CSE Thana failed to greet customer within ____ seconds. • Before visiting the Air Selangor counter, customer must make an ___________. • Customer would like to apply DCR. Agent failed to inform _________ for the application. • ...
CAF CROSSWORD 2022-06-02
Across
- This request is submitted if a customer did not receive original refund.
- This Letter can be requested if customer needs a document showing all payments that have been posted to their account.
- This department handles Voluntary Surrender
- upon payoff What Document do we release by mail/electronically
- You transfer a customer to this department when customer requests a manager.
- What charge accrues daily on a customers CAF account
- Once account is closed this may be released to a customer for overpayment
Down
- Where can a customer be directed if they want to cancel their ESP or GAP?
- Who can make a number do not call?
- A buyer or co-buyer can request this if they are experiencing a temporary hardship.
- What department handles Letter of Guarantee
- A customer can request this document if the account is closed and they never received their title
12 Clues: Who can make a number do not call? • What department handles Letter of Guarantee • This department handles Voluntary Surrender • What charge accrues daily on a customers CAF account • upon payoff What Document do we release by mail/electronically • This request is submitted if a customer did not receive original refund. • ...
SAT TV DAY 4 2023-11-24
Across
- As a Care Agent, you are responsible to action various calls from both End Users and ___.
- ___ are not applicable for Additional programming service codes.
- Hybrid accounts default with the ___ that was selected by the building owner and can not be changed (usually Starter or Good package is the default)
- This section in Billing tab in CSG will show you ALL the charges, payments, fees, adjustments, taxes, and promotions on the selected bill.
- Hybrid technology can work to provide Satellite TV service in a building via a Head-End or ___ Installation
- Before you complete the CWT order you must create a CSG ___ account to generate a CSG Account Number
Down
- When creating a Quote Request in CWT, you must search by the ___ of the service address to confirm if the building is a Hybrid location.
- Billed only when programming change happens in the middle of a billing cycle
- Displays the interactions that the customer has had with previous agents
- Wizard The ___ found in the Billing tab in MultiVu is used to create a ticket for an adjustment.
- An ___ is the resident (senior) who uses the TV service that is subscribed to by the building, either via head-end or a digital installation, without making any receiver or programming changes.
11 Clues: ___ are not applicable for Additional programming service codes. • Displays the interactions that the customer has had with previous agents • Billed only when programming change happens in the middle of a billing cycle • As a Care Agent, you are responsible to action various calls from both End Users and ___. • ...
marketing 2022-03-11
Across
- What red symbol shows on product?
- IN SWOT what is a meaning of W?
- In marketing which skill is more important?
- Who buyes goods and services?
- When employee work hard what he get?
- What company do to make aware about their product?
- What product makes different?
- In marketing PESTLE 'T' stands for?
- Agreement thet is enforceable by law is called?
- where finished goods store?
- better product,better value,better living is the statment of which company?
- What we called the process of combining verious material inputes and immaterial inputes?
- Dividing the market into distints groups of buyers?
- What make customer feel attractive towords product?
- When product reaches at a certain level we called as?
- when business man thinks for future what is called?
- PLC stands for?
- When salesman achieve his target what increase?
- What people do when they need product?
- in privet firms the major objective is?
- What company needs for growth of business?
- how many types of marketing people market entities?
- In marketing PESTLE 'E' stands for?
Down
- What product has?
- which marketing directed at people outside the company?
- The study of human population?
- When customer like product what it makes feel?
- who helps marketers to gain that perspective?
- In marketing PESTLE 'P' stands for?
- what is the basic property of a service which makes it different from a product?
- marketing is a part of ?
- IN SWOT what is a meaning of O?
- When customer likes two product at a time what they do?
- In marketing PESTLE 'L' stands for?
- Who invest money in business?
- What green symbol shows on product?
- Who sales the goods?
- according to whom" a product lifecycle is very much similar to human life cycle?
- what is a motive of privet firm?
- What consumer gives after buy the product?
- The date when the product was manufactured what is called?
- What salesman acchive?
- In marketing PESTLE 'S' stands for?
- Who purchase the goods?
- What is MD date in product?
- what is a easy way of marketing?
- In marketing PESTLE 'E' stands for?
- what company have to understand first?
- IN SWOT what is a meaning of T?
- which factor relates to family that influences consumer behavior?
- Where seller sales the goods?
- In SWOT what is a meaning of S?
- which marketing hiring,training,&motivating able employees who want to serve customer well?
53 Clues: PLC stands for? • What product has? • Who sales the goods? • What salesman acchive? • Who purchase the goods? • marketing is a part of ? • where finished goods store? • What is MD date in product? • Who buyes goods and services? • What product makes different? • Who invest money in business? • Where seller sales the goods? • The study of human population? • ...
NBM Mission Statement 2023-06-06
Across
- Participate _______ and meaningfully in our communities.
- NBM is an _________, locally owned and locally managed bank.
- We are a civic-minded, community-focused and _________ responsible organization.
- We provide financial products and services to meet the individual and _________ needs of our customers.
Down
- _________ customer needs.
- Provide a safe and ________ work environment.
- We support healthy _________ in our personal and professional lives.
- By successfully fulfilling this mission, we will create increasing value for our ________.
- Consistently deliver outstanding ___________ service.
9 Clues: _________ customer needs. • Provide a safe and ________ work environment. • Consistently deliver outstanding ___________ service. • Participate _______ and meaningfully in our communities. • NBM is an _________, locally owned and locally managed bank. • We support healthy _________ in our personal and professional lives. • ...
Sales review 2025-01-07
Across
- Gives you an edge over the competition: honesty, enthusiasm, and _______
- Creator of all the closes discussed
- Essential to connect with a customer beyond cold hard facts
- A good salesperson always looks and _______ the part
- Who loses when you don’t close the sale?
Down
- Can words help you sell vs unsell?
- Should you lie to get the sale?
- The art of selling a product or service
- Number of basic reasons clients will not buy from you
- Can words help you sell vs unsell?
10 Clues: Should you lie to get the sale? • Can words help you sell vs unsell? • Can words help you sell vs unsell? • Creator of all the closes discussed • The art of selling a product or service • Who loses when you don’t close the sale? • A good salesperson always looks and _______ the part • Number of basic reasons clients will not buy from you • ...
Ch. 1 Review Marketing 2020-09-21
Across
- channel Management is one of the 7 marketing core _________.
- customer information(databases), customer service and marketing communications are apart of customer relationship _____.
- to be a successful ________, you need to understand the marketing skills, marketing core functions, and basic tools of marketing.
- the idea that a business should strive to satisfy customers’ needs and wants while generating a profit for the business.
- An added value in economic terms; an attribute of goods or services that makes them capable of satisfying consumers’ wants and needs.
- Tangible items that have monetary value and satisfy one’s needs and wants.
- The term _____ refers to all the people who might buy a product. All people who share similar needs and wants and who have the ability to purchase a given product.
- the group of people most likely to become customers, identified for a specific marketing program
- mix
- The four basic marketing strategies called the four P’s: product, place, price, and promotion.
Down
- the process of classifying people who form a given market into even smaller groups
- A company’s percentage of the total sales volume generated by all companies that compete in a given market
- Also known as business-to-business (B2B), this includes all businesses that buy products for use in their operations.
- Information about the target market, such as age, gender, income level, marital status, ethnic background, geographic residence, attitudes, lifestyle, and behavior.
- Consumers who purchase goods and services for personal use.
- Marketing professionals track ______ and consumer attitudes to understand buying decisions.
- The activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large.
- Intangible items that have monetary value and satisfy your needs and wants.
- new and improved products, lower prices, and economic utility are economic _________ of marketing
19 Clues: mix • Consumers who purchase goods and services for personal use. • channel Management is one of the 7 marketing core _________. • Tangible items that have monetary value and satisfy one’s needs and wants. • Intangible items that have monetary value and satisfy your needs and wants. • ...
LTSS Crossword Review Part 2 2024-08-28
Across
- Process by which Medicaid recovers an amount of money from the estate of a person who received Medicaid.
- This is a retroactive process that is completed when a customer has excess resources.
- These items are exempt up to $6,000 of the persons equity value in the property.
- This is the amount the customer must pay toward their cost of care monthly.
- a contract to receive fixed, periodic payments, either for life or for a specified number of years.
- This is received as a onetime only payment that does not continue on a regular basis, or as a retroactive payment for income that does continue on a regular basis.
- Defined as conventional gravesites, crypts, mausoleums, or urns.
- Income standard that the federal government issues annually that reflects increases in prices, measured by the Consumer Price Index.
Down
- a (TPL) resource that covers long term care and in-home care services. Benefits may be paid to the client, the nursing facility, or to another person.
- This item is not considered as exempt when reviewing burial contracts.
- when a person or his/her spouse (regardless of who has an interest in the resources or income) buys, sells, or gives away real or personal property, or changes the way property is held.
- a legal device, or a similar legal instrument, that is created with the customer's and/or spouse's resources.
- A document that shows that the customer paid for an allowable medical service or supply.
- A person can apply for this if they are denied medical assistance due to a penalty period.
- This is the spouse of a SLF or NH resident.
- Money in this type of contract with a funeral home can be withdrawn.
- A document from a medical provider seeking payment for services, supplies, premiums, transportation to medical care, or a collection notice.
- The amount that is contracted for at the time the life insurance policy is purchased.
18 Clues: This is the spouse of a SLF or NH resident. • Defined as conventional gravesites, crypts, mausoleums, or urns. • Money in this type of contract with a funeral home can be withdrawn. • This item is not considered as exempt when reviewing burial contracts. • This is the amount the customer must pay toward their cost of care monthly. • ...
DSI Customer First 2017-06-06
Across
- DSI has a ___ for most preclinical monitoring applications.
- Value: To fit customer needs, DSI provides innovative ___ and ___.
- First of DSI’s core values.
- Second part of DSI Mission.
- Have ___.
- Third part of DSI Mission.
- We are committed to ___ in everything we do.
- DSI is committed to producing high ___ products.
Down
- Be ___.
- DSI products are featured in many scientific _____.
- “DSI provides a positive ___. I would recommend them to my peers.”
- DSI ___ services can help with all of the surgery needs.
- Mission: To improve lives through ___, ___, ___ and the power of information.
- First step of the customer Journey.
- DSI has a strong ___ to advancing science.
- To be the #1 partner in the pursuit of better ___ for humans and animals.
- Second part to Value.
- We win through the combined effort of ___.
- DSI ___ services can help with equipment setup and troubleshooting.
- Work ___.
20 Clues: Be ___. • Have ___. • Work ___. • Second part to Value. • Third part of DSI Mission. • First of DSI’s core values. • Second part of DSI Mission. • First step of the customer Journey. • DSI has a strong ___ to advancing science. • We win through the combined effort of ___. • We are committed to ___ in everything we do. • DSI is committed to producing high ___ products. • ...
DSI Customer First 2017-06-06
Across
- To fit customer needs, we provide innovative ___ and ___.
- We are committed to ___ in everything we do.
- DSI ___ services can help with all of the surgery needs.
- DSI has a strong ___ to advancing science.
- DSI products are featured in many scientific _____.
- Be ___.
- We win through the combined effort of ___.
- Have ___.
- Mission: To improve lives through ___, ___, ___ and the power of information.
Down
- DSI has a ___ for most preclinical monitoring applications.
- First step of the customer Journey.
- Second part to above.
- DSI ___ services can help with equipment setup and troubleshooting.
- “DSI provides a positive ___. I would recommend them to my peers.”
- DSI is committed to producing high ___ products.
- Second part of DSI Mission.
- Third part of DSI Mission.
- First of DSI’s core values.
- To be the #1 partner in the pursuit of better ___ for humans and animals.
- Work ___.
20 Clues: Be ___. • Have ___. • Work ___. • Second part to above. • Third part of DSI Mission. • Second part of DSI Mission. • First of DSI’s core values. • First step of the customer Journey. • DSI has a strong ___ to advancing science. • We win through the combined effort of ___. • We are committed to ___ in everything we do. • DSI is committed to producing high ___ products. • ...
Customer Driven Marketing 2018-01-22
Across
- a systematic, objective process of getting information about potential customers to guide marketing decisions.
- groups with whom buyers identify and whose values or attitudes they adopt.
- a market segmentation approach whereby the marketer aims its efforts at two or more segments, developing a marketing strategy for each.
- an approach requiring organizations to gather information about customer needs, share that information throughout the firm, and use that information to help build long-term relationships with customers.
- marketing information that is observed, recorded, or collected directly from respondents.
- an approach whereby a firm tries to appeal to everyone and assumes that all buyers have similar needs.
- a persuasive form of communication that attempts to expedite a marketing exchange by influencing individuals, groups, and organizations to accept goods, services, and ideas.
- an inner drive that directs a person’s behavior toward goals.
- knowledge and positive or negative feelings about something.
- a group of activities designed to expedite transactions by creating, distributing, pricing, and promoting goods, services, and ideas.
- a collection of individuals, groups, or organizations who share one or more characteristics and thus have relatively similar product needs and desires.
- the idea that an organization should try to satisfy customers’ needs through coordinated activities that also allow it to achieve its own goals.
- the organization of an individual’s distinguishing character traits, attitudes, or habits.
Down
- the integrated, accepted pattern of human behavior, including thought, speech, beliefs, actions, and artifacts.
- a strategy whereby a firm divides the total market into groups of people who have relatively similar product needs.
- a market segmentation approach whereby a company develops one marketing strategy for a single market segment.
- the decision processes and actions of people who purchase and use products.
- a customer’s subjective assessment of benefits relative to costs in determining the worth of a product.
- a set of expectations for individuals based on some position they occupy.
- a group of people who have a need, purchasing power, and the desire and authority to spend money on goods, services, and ideas.
- making products available to customers in the quantities desired.
- the process by which a person selects, organizes, and interprets information received from his or her senses.
- a ranking of people into higher or lower positions of respect.
- a plan of action for developing, pricing, distributing, and promoting products that meet the needs of specific customers.
- information that is compiled inside or outside an organization for some purpose other than changing the current situation.
- a specific group of consumers on whose needs and wants a company focuses its marketing efforts.
- the act of giving up one thing (money, credit, labor, goods) in return for something else (goods, services, or ideas).
- the four marketing activities—product, price, promotion, and distribution—that the firm can control to achieve specific goals within a dynamic marketing environment.
- a value placed on an object exchanged between a buyer and a seller.
- changes in a person’s behavior based on information and experience.
30 Clues: knowledge and positive or negative feelings about something. • an inner drive that directs a person’s behavior toward goals. • a ranking of people into higher or lower positions of respect. • making products available to customers in the quantities desired. • a value placed on an object exchanged between a buyer and a seller. • ...
American Customer Care 2018-03-22
Across
- This depicts the call center agent’s work, i.e.,“available”, “unavailable”, etc.
- You might receive this if have done a good job.
- We moved into our new building in ____________ of 2017.
- What business used to be in ACC's current location? _______ Hill
- Where is ACC's main office located?
- FAW stands for Fun At ________.
- When we all get to together to discuss something.
- Bernie is our __________.
- What is the most important part of ACC? (Hint: it's you!)
- A measure of how busy an agent will be in a given period.
- What do emails and calls get routed and held through.
- What is the name of the type of bonus you get when convincing friends to work at ACC?
Down
- A person in a call center who provides additional support and technical knowledge to agents.
- AAC stands for Agent __________ Committee.
- An individual at a call center who is appointed for answering customer calls.
- Our recruiting website is __________reimagined.com.
- __________Response is a division of American Customer Care.
- ABM stands for American Building _________.
- Which program currently has the website www.deergear.com Legendary ___________
- When we all bring food for everyone to eat.
- Aside from letters, what is the main icon on the ACC logo?
21 Clues: Bernie is our __________. • FAW stands for Fun At ________. • Where is ACC's main office located? • AAC stands for Agent __________ Committee. • ABM stands for American Building _________. • When we all bring food for everyone to eat. • You might receive this if have done a good job. • When we all get to together to discuss something. • ...
Customer Journey Crossword 2024-05-23
Across
- I'm [name], your ___________
- Not a club card, it's a ___________
- Lightly-lined double foam mesh technology, very breathable
- Show the customers all of our bra options
- Let's get you ___________
- Lightly padded no wire
- What colour choices do you show first?
- Unlined microfiber cups wit ha contour fit
- Lightly-lined foam padding featuring a square neckline
Down
- What choices do you show a neutral-colour bra shopper?
- Lightly lined demi cup with a ballerina back
- What do you offer in Step 4 of the Customer Journey?
- What do you do in the Fitting Room?
- Has stay-put technology on the band
- Other than writing the customer's size and their favourite bra frames on a Bra Fit Card, what other 2 things do you need to include?
- Lightweight foam padding, lifts you up 2 cup sizes
- Cushioned underwire
- Gel padding, natural lift and feel
- After greeting customer, you _____ what they are shopping for
- Full coverage, provides extra support and comfort
- How many options do you show at the Bra Menu?
- Lightly padded with a plunging neckline
22 Clues: Cushioned underwire • Lightly padded no wire • Let's get you ___________ • I'm [name], your ___________ • Gel padding, natural lift and feel • What do you do in the Fitting Room? • Not a club card, it's a ___________ • Has stay-put technology on the band • What colour choices do you show first? • Lightly padded with a plunging neckline • ...
Customer Experience Week 2025-09-03
Across
- Genius profiler on 'Criminal Minds'
- Rhythm that sets the pace
- Front camera flex
- Numbers that matter
- Coworkers you lunch with
- Feel what the caller feels
- Goal of this week
- Evidence for decisions
- Of the customer
- Opposite of push
- Tiny icon of feeling
- Three-letter promise to a customer (abbr.)
- Peer-to-peer praise
- Street food MVP
- Our city (abbr.)
- Continuous improvement mantra
- Colorful BAU tech on 'Criminal Minds'
- Dancefloor rhythm
- What customers pay for
- Orders that process themselves
- What great processes always have
- Lean card system from Japan
- Stream-and-chill brand
- Universal language
- Iconic Mexican music
- Friend, en español
Down
- Greek letter for variation
- How success is built
- Six Sigma certification level
- Fuel for improvement
- Lean enemy #1
- Stylish CDMX neighborhood
- Die-hard Taylor fan
- Morning essential
- Bricks for creativity
- Core value we live by
- Define, Measure, Analyze … (abbr.)
- Selfies app, for short
- What keeps customers coming back
- Gen Z humor format
- What follows music
- Trip away from the queue
- Monty and friends
- “I Want It That Way” band (abbr.)
- Typed laughter
- Office meets remote
- Metric that asks “Would you recommend us?” (abbr.)
- Party with mariachi
- Short video time sink
- Our famous feline coworker
50 Clues: Lean enemy #1 • Typed laughter • Of the customer • Street food MVP • Opposite of push • Our city (abbr.) • Front camera flex • Morning essential • Goal of this week • Monty and friends • Dancefloor rhythm • Gen Z humor format • What follows music • Universal language • Friend, en español • Die-hard Taylor fan • Numbers that matter • Peer-to-peer praise • Office meets remote • Party with mariachi • ...
IN FLIGHT CROSSWORD 2021-04-04
Across
- new one world member. April 1 2021
- one of the campaign launched by cabin safety dept. Captain makes an announcement "CABIN CREW PREPARE FOR LANDING" 10 minutes before arrival, upon hearing such, Crew to take seat immediately Apr 1, 2021
- lounge loacted on the second level of Duty free plaza at HIA dedicated for seafarers and offshore workers.
- feature in IFE of 350-1000 A7-ANF that enables customer to use their PED to control IFE. QR code is used located at the seatback IFE welcome screen. WIFI is required. April4,2021
- entitled for 1 hour complimentary wifi. membership number, email ID and mobile number is required. non-members need to register.
Down
- leading provider of digital in flight publication to access global magazine and newspaper through Oryx One App
- a baggage tag which can be printed at home.Must be brought to web check in bag drop counter at HIA airport where QR customer service will assist. available out of doha to select destinations.
- QA is resuming it's service to ___, Greece for the summer season. A320, 3 flights a week.
- fare types. JC-classic,comfort,elite EY-classic convenient, comfort.
- used as a base for all beverage except for main meal service.also given along with hot beverages.
- exclusive program dedicated to students includes special fares,baggage allowance, date change flexibility, tier upgrade as a graduation gift and complimentary superwifi vpucher through booking on website/app
- tagline of onewworld alliance
- csd/cs must pass cabin secure to the flight crew no later than__ minutes
- where EVAC signal is activated ONLY for both boeing and airbus./ cabin crew must attempt to call__ before initiating evacuation unless situation warrants catastrophic scenario. t April 1, 2021
14 Clues: tagline of onewworld alliance • new one world member. April 1 2021 • fare types. JC-classic,comfort,elite EY-classic convenient, comfort. • csd/cs must pass cabin secure to the flight crew no later than__ minutes • QA is resuming it's service to ___, Greece for the summer season. A320, 3 flights a week. • ...
WolfPack Brainiacs - NEA Visa PrePaid Card 2015-09-13
Across
- The National ________ Association, the nation’s largest professional employee organization, is committed to advancing the cause of public education.
- ______ is a feature that allows cardholders to instantly add minutes to their prepaid mobile phones while getting $1 back each time
- The Purchase Cushion allows cardholders to go up to $___ negative on their Available Balance. There is no fee for this service. To qualify, a cardholder must load a total (one-time) $500 via direct deposit
- Your call opening and closing must be branded with the NEA NetSpend name. "Thank you for calling ______ Service.”
- What is the overdraft protection fee for NEA?
Down
- With______, you and your family can be better protected from the unexpected
- CH can use this service to load their card themselves
- Total sum OF ____ hundred DOLLARS DD is required for ODP to become active
- Are NEA CH charged a monthly fee
- CH can get paid up to ___ days faster
- After a CH is charged ___ fees during one month they will be able to continue to use ODP but not accrue any additional fees
- If the _____ is removed from an account with ODP in an active status, the ODP will be immediately deactivated
12 Clues: Are NEA CH charged a monthly fee • CH can get paid up to ___ days faster • What is the overdraft protection fee for NEA? • CH can use this service to load their card themselves • Total sum OF ____ hundred DOLLARS DD is required for ODP to become active • With______, you and your family can be better protected from the unexpected • ...
Mystery of the Missing Shipment 2024-07-11
Across
- The total amount of goods a company has on hand.
- The planning, implementation, and coordination of the details of a business or other operation.
- The goods or merchandise conveyed in transportation.
- A system of organizations, people, activities, information, and resources involved in moving a product or service from supplier to customer.
- A large building where goods are stored.
Down
- The practice of bringing goods into and sending goods out of a country.
- The process of transporting goods, typically large quantities, via ships, planes, or trucks.
- Government agency responsible for controlling the flow of goods into and out of a country and collecting duties on imported goods.
- A tax imposed on imported or exported goods.
- The process of making a product or service available for use or consumption by a consumer or business user.
10 Clues: A large building where goods are stored. • A tax imposed on imported or exported goods. • The total amount of goods a company has on hand. • The goods or merchandise conveyed in transportation. • The practice of bringing goods into and sending goods out of a country. • The process of transporting goods, typically large quantities, via ships, planes, or trucks. • ...
SCAM 2023-10-20
Across
- Masquerade as trustworthy person or business, in seemingly official electronic communication, like email
- Seller may also say they're in military and need to sell car quickly due to upcoming deployment; subject often asks for funds to be wired to international company because of deployment, but funds are lost, and no sale occurs
- Customer is told they must pay processing or exchange fees before they can collect their winnings
- Customer is asked to deposit wrong check anyway and to return excess amount to subject
- Subject sets up wire, customer may be confused when contacted that funds are leaving their account and may state transaction is valid
- Lawyers can be defensive about questioning transactions because they feel that they're able to spot fraud
- Customer may insist they know subject well and trust them implicitly, but subject is lying to customer
Down
- Customer is usually told they're helping their employer avoid international fees or taxes
- Vulnerable Person: 18 years of age or older, who an employee reasonably believes is in some way physically or mentally incapacitated and unable to protect their own interests.
- May become acquainted with person but business website and investment are fictitious and subject disappears as soon as money is in their possession
- Signer or sub – user received fraudulent email, with updated (changed) account instructions requesting for transaction or wire to be completed
- Customer is asked to send payment for rental house to property owner directly
- Fraudulent scheme where person attempts to obtain money from customer during false or dishonest transaction
- Customer pulls in funds from account that may or may not belong to them, but those funds don't actually exist in external account
14 Clues: Customer is asked to send payment for rental house to property owner directly • Customer is asked to deposit wrong check anyway and to return excess amount to subject • Customer is usually told they're helping their employer avoid international fees or taxes • Customer is told they must pay processing or exchange fees before they can collect their winnings • ...
marketing 2022-03-11
Across
- What red symbol shows on product?
- IN SWOT what is a meaning of W?
- In marketing which skill is more important?
- Who buyes goods and services?
- When employee work hard what he get?
- What company do to make aware about their product?
- What product makes different?
- In marketing PESTLE 'T' stands for?
- Agreement thet is enforceable by law is called?
- where finished goods store?
- better product,better value,better living is the statment of which company?
- What we called the process of combining verious material inputes and immaterial inputes?
- Dividing the market into distints groups of buyers?
- What make customer feel attractive towords product?
- When product reaches at a certain level we called as?
- when business man thinks for future what is called?
- PLC stands for?
- When salesman achieve his target what increase?
- What people do when they need product?
- in privet firms the major objective is?
- What company needs for growth of business?
- how many types of marketing people market entities?
- In marketing PESTLE 'E' stands for?
Down
- What product has?
- which marketing directed at people outside the company?
- The study of human population?
- When customer like product what it makes feel?
- who helps marketers to gain that perspective?
- In marketing PESTLE 'P' stands for?
- what is the basic property of a service which makes it different from a product?
- marketing is a part of ?
- IN SWOT what is a meaning of O?
- When customer likes two product at a time what they do?
- In marketing PESTLE 'L' stands for?
- Who invest money in business?
- What green symbol shows on product?
- Who sales the goods?
- according to whom" a product lifecycle is very much similar to human life cycle?
- what is a motive of privet firm?
- What consumer gives after buy the product?
- The date when the product was manufactured what is called?
- What salesman acchive?
- In marketing PESTLE 'S' stands for?
- Who purchase the goods?
- What is MD date in product?
- what is a easy way of marketing?
- In marketing PESTLE 'E' stands for?
- what company have to understand first?
- IN SWOT what is a meaning of T?
- which factor relates to family that influences consumer behavior?
- Where seller sales the goods?
- In SWOT what is a meaning of S?
- which marketing hiring,training,&motivating able employees who want to serve customer well?
53 Clues: PLC stands for? • What product has? • Who sales the goods? • What salesman acchive? • Who purchase the goods? • marketing is a part of ? • where finished goods store? • What is MD date in product? • Who buyes goods and services? • What product makes different? • Who invest money in business? • Where seller sales the goods? • The study of human population? • ...
Payoff Puzzle 2022-05-26
Across
- The name of our title vendor
- The ____ value is disclosed in the contract
- Where the customer needs to re-title and register
- If the customer wants to finance through HFS they must speak to the _____ at their dealer
- You must use the payoff _____ on every payoff call
- Customers can email odometer statements to _____@coxautoinc.com
Down
- HFS is an _____ lender
- HFS will release the title and _____ to the customer after they purchase
- We require an _____ statement to release title
- The state of ____ requires a POA to purchase
- The customer can purchase outright or _____
- The customer will pay all applicable _____ to HFS or to the DMV
- The _____ is guaranteed for 10 days
13 Clues: HFS is an _____ lender • The name of our title vendor • The _____ is guaranteed for 10 days • The ____ value is disclosed in the contract • The customer can purchase outright or _____ • The state of ____ requires a POA to purchase • We require an _____ statement to release title • Where the customer needs to re-title and register • ...
CR01 Review 4 Nov 2019-11-04
Across
- I am .......... not single.
- Valentine's Day is in this month.
- Your Date of .... is when you were born.
- I.......lunch at 2:30 p.m.
- Sydney is in this country.
- At a hotel you check in with the......
- Paris is in .........
- Adolfo Dominguez is a clothes.........
- In England we say UNDERGROUND but in the U.S.A. they say...
Down
- Ronaldo is a ...........football player.
- In the morning I have a........in a bar near my office.
- a woman that serves food in a restaurant
- I am a customer service representative and I ...with customers.
- My email address is john....hotmail dot com
- IN CHARGE OF is the same as.........FOR.
- I can't see anything on my computer because my.....doesn't work.
- Similar to OCCUPATION
- Similar to a train but it goes along city streets.
- Renault is a........ car
19 Clues: Similar to OCCUPATION • Paris is in ......... • Renault is a........ car • I.......lunch at 2:30 p.m. • Sydney is in this country. • I am .......... not single. • Valentine's Day is in this month. • At a hotel you check in with the...... • Adolfo Dominguez is a clothes......... • Ronaldo is a ...........football player. • a woman that serves food in a restaurant • ...
Kruiswoordraadsel 2022-10-07
Across
- bepaalde extra diensten bij het aankopen van goederen
- nier-duurzame producten
- De klant wil meer inspraak
- Natuur, arbeid, kapitaal
- Er wordt gedacht aan het gemak van de klant.
- aanbod waarbij het verkrijgen van goederen of diensten gebonden is aan het verkrijgen van andere goederen en diensten.
- het product zonder de emotionele waarde die de producent eraan toevoegt.
- 'customer relationship management'
- goederen die gebruikt worden om andere goederen te produceren.
- alle immateriële zaken die verhandeld kunnen worden
- Een groep producten die nauw met elkaar verwant zijn.
Down
- Er wordt gedacht vanuit de consument.
- producten waar de koper al iets meer moeite voor doet.
- Er is weinig omzet, door de hoge kosten maak je een lage of negatieve omzet.
- duurzame producten
- 'private labels'
- belanghebbende
- De verzameling van productgroepen die een verkoper aanbiedt.
- alle materiele zaken die verhandeld kunnen worden.
19 Clues: belanghebbende • 'private labels' • duurzame producten • nier-duurzame producten • Natuur, arbeid, kapitaal • De klant wil meer inspraak • 'customer relationship management' • Er wordt gedacht vanuit de consument. • Er wordt gedacht aan het gemak van de klant. • alle materiele zaken die verhandeld kunnen worden. • alle immateriële zaken die verhandeld kunnen worden • ...
Charles Dickens Mini MBA Recap Puzzle 2025-07-09
Across
- Something you pay for every cycle
- Someone who buys your product
- This class was ___
- Trying to agree on a favorable price
- A physicial or digital Item
- A product solves a ___
- The banners you see online and outside that promote a product
- Your awesome teacher's name!
- Just because it's advertised, doesnt mean you need to ___ it.
Down
- A short catchy phrase
- List of all ££ coming in and out, also what you set aside for future months
- Something you provide
- The look, feel of a company
- A beverage that's bad for you. Drink water instead!
- What you're left with after you take away costs from revenue (what you make)
- An image that reminds you of a brand
- Master of Business Administration
- "The happiest place on earth" slogan
- The number of years you need to go to school for after uni, for an MBA degree
19 Clues: This class was ___ • A short catchy phrase • Something you provide • A product solves a ___ • The look, feel of a company • A physicial or digital Item • Your awesome teacher's name! • Someone who buys your product • Something you pay for every cycle • Master of Business Administration • Trying to agree on a favorable price • An image that reminds you of a brand • ...
Reading 8a part 2 2022-02-01
6 Clues: attractive • misleading, untrustworthy • public notice, promotional material • a person who purchases goods or services from another; buyer. • a marketing communication in order to promote or sell a product • to express dissatisfaction or disapproval of a product, service or behaviour,...
Get to Know Your UA Retail Team 2014-04-03
Across
- Store Manager of Operations
- Sr. Manager of Brand House Visual Merchandising
- Assistant Manager of Replenishment
- Associate Manager of Visual
- Sr. Director of Brand House Merchandising
- Associate Merchant of Footwear
- Assistant Manager of Customer Experience
- Merchandising Coordinator of Brand House
- Assistant Store Manager of Visual
- Sr. Manager of Brand House Planning and Allocation
- Vice President of Brand House
- Sr. Vice President of Global Retail
- Sr. Merchant of Brand House
Down
- Brand House Allocator
- Manager of Brand House Merchandising
- Regional Director of Brand House
- Assistant Store Manager of Customer Experience
- General Manager of SoHo
- Store Manager of Customer Experience
- President of North America
- Assistant Manager of HR
- Brand House Allocator
- Sr. Merchant of Brand House
- Store Manager of Presentation
24 Clues: Brand House Allocator • Brand House Allocator • General Manager of SoHo • Assistant Manager of HR • President of North America • Store Manager of Operations • Associate Manager of Visual • Sr. Merchant of Brand House • Sr. Merchant of Brand House • Store Manager of Presentation • Vice President of Brand House • Associate Merchant of Footwear • Regional Director of Brand House • ...
RISK 2016-02-24
Across
- SOME CUSTOMERS GET **** EMAILS
- WE WEAR THEM ON OUR HEADS
- WE SERVE THEM
- YOU READ BREIFS THERE
- WE USE IT ON EVERYCALL
- ITS A POLICY TO KEEP CLEAN ****
- LIAMS CHAMP ROLE
- A TRANSFER BETWEEN TO CREDIT CARDS
- YOU DO THIS TO STAY UP TO DATE
- IF A CUSTOMER FAILS SECUIRTY WE PHONE ******
- WE WORK FOR THEM
- WE PHONE WHEN SOMETHING IS SUSPIOUS
Down
- MAKE SURE YOU DONT ****** WHEN GOING THROUGH SECUIRTY
- : WHO YOU PHONE WHEN ITS A 703
- USED TO UPDATE ACCOUNTS
- NORMALLY 1ST QUESTION IN SECUIRTY
- WE DO TRAINING HERE
- IF THE CODE IS BREACH WE USE
- : WE WORK IN A ****
- IMPORANT SO WE DONT GIVE DETAILS TO RANDOM
- WE ALWAYS ****** TO THE CUSTOMER
21 Clues: WE SERVE THEM • LIAMS CHAMP ROLE • WE WORK FOR THEM • WE DO TRAINING HERE • : WE WORK IN A **** • YOU READ BREIFS THERE • WE USE IT ON EVERYCALL • USED TO UPDATE ACCOUNTS • WE WEAR THEM ON OUR HEADS • IF THE CODE IS BREACH WE USE • SOME CUSTOMERS GET **** EMAILS • : WHO YOU PHONE WHEN ITS A 703 • YOU DO THIS TO STAY UP TO DATE • ITS A POLICY TO KEEP CLEAN **** • ...
C4V2 Las meriendas 2023-02-02
24 Clues: snack • shrimp • to see • kebabs • olives • to open • to read • meat pie • server(f) • server(m) • meatballs • free table • right away • busy table • to receive • customer(m) • customer (f) • shrimp (Spain) • snacks, nibbles • order (restaurant) • check (restaurant) • Is the tip included? • slices of fried plantains • what would you like to eat?
Community Service 2023-03-23
15 Clues: ___ Club • ___ Bank • Safe _____ • ____ Service • Key Clubs Host • ____ Award Club • ____ Cross Club • They ____ others • ____ Honors Society • Smiles and Kind ____ • Members collect ____ • Key Clubs Vice President • Color of community service cord • he feels more empathic towards others • Completed 400 hours of community service
Service Robots 2019-07-03
Across
- Κλίμακα ερωτηματολογίων δομής από «Συμφωνώ απόλυτα» μέχρι «Διαφωνώ απόλυτα».(Να γραφεί η αγγλική λέξη με ελληνικούς χαρακτήρες)
- Η ανάπτυξη της δικής τους σε βάθος χρόνου αποσκοπεί στη μεγαλύτερη αποτελεσματικότητά της χρήσης τους
- Άμεση και συνεχής επικοινωνία μεταξύ ρομπότ και χρήστη
- Τα εύκαμπτα και ευλύγιστα ρομπότ προσφέρουν μεγάλο ... κινήσεων
- Αποτελείται από μια τυποποιημένη ομάδα ερωτήσεων για τη συλλογή συγκεκριμένων πληροφοριών για την μελέτη της αποδοχής των ρομπότ βοήθειας από τους ηλικιωμένους.
- Κατηγορία ρομπότ που βοηθά τους ηλικιωμένους να μην αισθάνονται μοναξιά και να αλληλεπιδρούν καθημερινά με άλλα άτομα
Down
- Το σύνολο των ψυχικών ιδιοτήτων ατόμου (ή ομάδας), ο ιδιαίτερος τρόπος με τον οποίο συναισθάνεται ή σκέστεται
- Η συμπεριφορά που πρέπει να αναπτύξουν και αποτελεί τη μεγαλύτερη μελλοντική πρόκληση για την τελειοποίησή τους
- Πρέπει το ρομπότ να έχει οικεία και φιλική
- Η τάση του ανθρώπου να συμβιώνει με άλλους μέσα σε ένα οργανωμένο κοινωνικό σύνολο
- Συναίσθημά που αποθαρρύνει τους ηλικιωμένους στην χρήση ρομποτ .
- Η παροχή προστασίας, φροντίδας σε άτομο που δυστυχεί, πάσχει, αναξιοπαθεί
- Νέος τρόπος φροντίδας ηλικιωμένων ατόμων βασισμένος στην τεχνολογία (δύο ξένες λέξεις. να ενωθούν με παύλα και να γραφούν με ελληνικούς χαρακτήρες)
- Μορφή ρομπότ που μοιάζει με άνθρωπο
- Mοντέλο αποδοχής τεχνολογίας σχετικής ακρίβειας 70%.(Να γραφεί η αγγλική συντομογραφία της λέξης με ελληνικούς χαρακτήρες)
15 Clues: Μορφή ρομπότ που μοιάζει με άνθρωπο • Πρέπει το ρομπότ να έχει οικεία και φιλική • Άμεση και συνεχής επικοινωνία μεταξύ ρομπότ και χρήστη • Τα εύκαμπτα και ευλύγιστα ρομπότ προσφέρουν μεγάλο ... κινήσεων • Συναίσθημά που αποθαρρύνει τους ηλικιωμένους στην χρήση ρομποτ . • Η παροχή προστασίας, φροντίδας σε άτομο που δυστυχεί, πάσχει, αναξιοπαθεί • ...
Quality Management 2023-04-18
Across
- In quality management,refers to a customer's opinion on whether or not the product is worth the price
- The evaluation of a product based on excellence, value, conformance to specifications and customer satisfaction
- Not conforming to predetermined standards
- The confidence customers have that a service provider is trustworthy and knowledgeable
- A process businesses use to check for defects after products have been produced: also called quality inspection
- A popular quality-management methodology that relies on a five-step approach to improve any business process
- In quality management, refers to the environment in which a service is performed
Down
- The ongoing process of planning, implementing, and integrating quality into every aspect of an organization
- Usefulness and good performance (in products)
- The costs associated with inspecting and catching defective products as quickly as possible
10 Clues: Not conforming to predetermined standards • Usefulness and good performance (in products) • In quality management, refers to the environment in which a service is performed • The confidence customers have that a service provider is trustworthy and knowledgeable • The costs associated with inspecting and catching defective products as quickly as possible • ...
Unit 1 Review Puzzle 2017-03-12
Across
- Measure that precedes, anticipates, or predicts future performance
- Introducing outside individuals into an organization who contribute, due to their feeling obligated to do so
- HR role when providing assistance to line managers according to their requests
- HR role when supervising or guiding an organizational development intervention
- Measurement of entire cycle of obtaining inputs, transforming them into useful products, selling them and obtaining more inputs
Down
- Measurement of the process of change, e.g. sales, profit, customer service
- Stimulates followers to act in a committed, concerned, and involved way in doing their work
- Combination of two different forms of departmentalization
- Measure of how well an organization creates products from materials and energy used to product them; ratio
- HR has the authority to make decisions regarding policies and procedures that line managers must follow
10 Clues: Combination of two different forms of departmentalization • Measure that precedes, anticipates, or predicts future performance • Measurement of the process of change, e.g. sales, profit, customer service • HR role when providing assistance to line managers according to their requests • ...
Food Service 2023-08-31
Across
- Means a number of different things
- To watch
- Keeping things clean
- To get rid of
- See how things are alike and different
- Means to spread germs
- Sight, touch, Taste, Smell and Hear are part of you 5 ____
Down
- Chewy, crunchy, soft are all examples of _____.
- A small round dish with a lid (we grew germs in this)
- To put together
- The directions for cooking something
- Another word for germs
- To fix
- They are very small and can make you sick.
- The amount
15 Clues: To fix • To watch • The amount • To get rid of • To put together • Keeping things clean • Means to spread germs • Another word for germs • Means a number of different things • The directions for cooking something • See how things are alike and different • They are very small and can make you sick. • Chewy, crunchy, soft are all examples of _____. • ...
Service Excellence 2024-05-14
Across
- Avoid using this type of question
- An example of taking ownership - provide information you know is correct
- Service means more the just being _____
- A listening ______ is a predictable pitfall
- Use _____ language
- x-ray _____ zulu
- TEDS are this type of question
- "I am sorry that happened to you"
Down
- Communicators are ______ listeners
- A type of question that explores and expands information
- We have an _____over whether someone has a positive reaction with us
- delta _____ foxtrot
- To build ____ means to build a close and harmonious relationship
- "It sounds like that's been very difficult for you"
- Be aware of any unconscious _____ you may have
15 Clues: x-ray _____ zulu • Use _____ language • delta _____ foxtrot • TEDS are this type of question • Avoid using this type of question • "I am sorry that happened to you" • Communicators are ______ listeners • Service means more the just being _____ • A listening ______ is a predictable pitfall • Be aware of any unconscious _____ you may have • ...
Unit 2 2016-02-24
Across
- A disparaging remark or a slight
- In spite of; however.
- A young member of staff who is being trained to be a manager
- to make something inaccurate or unbalanced
Down
- The immediate descendant or descendants of a person
- A large retail store organized into departments offering a variety of merchandise.
- Mass market heavy goods (such as washing machines, refrigerators, furniture) intended to last three or more years. Also called durable goods or hard goods.
- a condition, state, or situation, especially an unfavorable or unfortunateone
- Entity that makes a good through a process involving raw materials, components, or assemblies, usually on a large scale with different operations divided among different workers. Commonly used interchangeably with producer.
- Shop assistant or customer service assistant, is a service occupation in a retail business.
10 Clues: In spite of; however. • A disparaging remark or a slight • to make something inaccurate or unbalanced • The immediate descendant or descendants of a person • A young member of staff who is being trained to be a manager • a condition, state, or situation, especially an unfavorable or unfortunateone • ...
Enterprise 2018-12-11
Across
- Small to Medium Enterprise (fewer than 250 employees)
- Unique Selling Point – what makes a product or service different / unique / better than others
- The owner is responsible for the debts of the enterprise. They can lose their personal money if they don’t pay back the enterprises debts.
- Name given to a business or company
- Acts or tasks carried out by the enterprise that can be purchased
Down
- Another enterprise that sells similar product/service and competes for customers
- A stake in the company from which the shareholders receive a share of the profits
- The owners of the enterprise are not personally liable for the debts of the enterprise
- When a customer keeps returning to the enterprise and prefers it over others because of incentives
- Physical products that can be purchased
10 Clues: Name given to a business or company • Physical products that can be purchased • Small to Medium Enterprise (fewer than 250 employees) • Acts or tasks carried out by the enterprise that can be purchased • Another enterprise that sells similar product/service and competes for customers • ...
activity 1, group #3 leandro babilonia 2019-11-06
Across
- A platform usually made out of wood, but also made out of other materials, upon which product is stacked to provide a unit load in the transportation and distribution system
- The process by which a rail car is moved onto or off of a railroad that provides line-haul service.
- When a customer changes the destination of their shipment after it is en route, transportation charges shall be calculated from the point of origin to the point at which the carrier is able to effect.
Down
- A charge to the customer for keeping a container beyond a certain time limit.
- a period of years rather than days, weeks, or months
- a carrier service available to a shipper by which a through rate instead of two local rates is applied to a shipment that is stopped en route for storage or processing
- a delay to an event because someone plans or decides that it should happen at a later date or time
7 Clues: a period of years rather than days, weeks, or months • A charge to the customer for keeping a container beyond a certain time limit. • a delay to an event because someone plans or decides that it should happen at a later date or time • The process by which a rail car is moved onto or off of a railroad that provides line-haul service. • ...
SPER Refresher 2019-09-29
Across
- Number of days within becoming aware of an order wherein you can apply for a CANCEO
- Contact type recorded in Party Contacts when speaking to an authorised Third Party
- This is the o/s balance that was on the PID at the time a Centrepay is set up
- A type of enforcement action used to register SPER's financial interest in a customer's real estate or vehicle
- External database used to verify name and address of vehicle owner
- Data base which refers Court Fines to SPER
- This takes four to six weeks to be processed from Finance
- We should always provide the customer with the receipt number from the Secure Card Interface True/False
Down
- System used to process credit card payments securely
- Must be updated with every customer contact
- SPER name for customer assets which may be used for Enforcement
- The Name of the correspondence template sent to advise customer to contact SPER
- How many defaults in the last two years are relevant to Decision Tool inputs
- A customer is eligible for this if a Court matter is heard exparte
- Name of the area in the Decision Tool to identify customer type
- How many months' worth of payments can be zeroed out in the last 6 months
16 Clues: Data base which refers Court Fines to SPER • Must be updated with every customer contact • System used to process credit card payments securely • This takes four to six weeks to be processed from Finance • SPER name for customer assets which may be used for Enforcement • Name of the area in the Decision Tool to identify customer type • ...
Solutions Elementary Unit 4 2023-05-06
Across
- unhealthy food/drinks like burgers and coke
- kind of help for money
- a plastic object in a cheap restaurant where customers put plates
- people go to forests to find them in summer/autumn
- all the things you don't need and throw away
- opposite of "ill"
- dry Flakes people eat at breakfast with milk
- when you want to eat you feel...
- a client of a shop, salon, etc.
- a verb; people do it with old things to give them new life
- exotic fruit, grows on trees
Down
- job of a person who serves clients in a cafe
- you use this little metal object when you eat main course
- a few with food/drinks in a restaurants
- a bright red sweet berry
- milk product, very healthy
- long green vegetable, usually eaten fresh in salads
- green vegetable, looks like cabbage, used in salads
- seafood
19 Clues: seafood • opposite of "ill" • kind of help for money • a bright red sweet berry • milk product, very healthy • exotic fruit, grows on trees • a client of a shop, salon, etc. • when you want to eat you feel... • a few with food/drinks in a restaurants • unhealthy food/drinks like burgers and coke • job of a person who serves clients in a cafe • ...
Entrepreneurship 2017-10-13
Across
- Spending The amount of money spent by households in an
- possible to do easily or conveniently
- The rivalry between companies selling similar products
- Channel The means of delivering a service or product directly to
- recognize or ascertain what makes (someone or something) different
- services
- the degree to which a business or activity yields profit or financial gain
- Concept A clear and concise description of a business opportunity
- The physical and social characteristics of the population
- examine methodically
- Agreement among a group of people
Down
- The governing body of a nation, state, or community
- Analysis is an acronym for strengths, weaknesses, opportunities, and threats
- Discovery the process of systematically scanning for technological
- a period of ten years
- A group of businesses with a common interest
- explain the meaning of
- customer, such as via a Web site
- spread or disperse
19 Clues: services • spread or disperse • examine methodically • a period of ten years • explain the meaning of • customer, such as via a Web site • Agreement among a group of people • possible to do easily or conveniently • A group of businesses with a common interest • The governing body of a nation, state, or community • Spending The amount of money spent by households in an • ...
U1W5 Spelling Words 2023-11-08
Across
- What is your favorite _______ from this song?
- The dentist my _______ water in your mouth.
- I had to _______ to miss a bump in the road.
- The old train car will _______ from side to side.
- to come back
- Juice quenches my _______ in the morning.
- I will _______ today if the waves are high enough.
- a test
Down
- What type of _______ does a vet's assistant do?
- She _______ for ice cream in the summer heat.
- The manager had the _______ to give me bad customer service.
- Water shot out from the old faucet in ________.
- I had to use a _______ voice when my son misbehaved.
- unit of speech
- While _______ any new skill, you must be patient.
- clothing for the upper body
- The shy boy will often _______ in the background.
- The kitten will _______ if I hold it too long.
- Don't _______ out your opinion when someone else is talking.
19 Clues: a test • to come back • unit of speech • clothing for the upper body • Juice quenches my _______ in the morning. • The dentist my _______ water in your mouth. • I had to _______ to miss a bump in the road. • What is your favorite _______ from this song? • She _______ for ice cream in the summer heat. • The kitten will _______ if I hold it too long. • ...
Kelompok 3 2024-03-23
Across
- tani kecil di sebut
- utama seseorang yang menjual produk, barang atau layanan pada pembeli disebut
- produk yang ramah lingkungan, berkelanjutan,dan tetap bisa meraih keuntungan dalam agribisnis termasuk bagian dari
- dari usaha pertanian menetap adalah
- yang bergerak di bidang pertanian disebut
- dari agribisnis tanaman perkebunan adalah
- mempunyai peluang yang cukup besar untuk dikembangkan pada era
- melayani disebut
Down
- yang berhubungan dengan pertanian disebut
- suatu usaha disebut
- dari peluang adalah
- tempat kegiatan atau usaha dilakukan di
- ide bisnis yang unik dan nilai ulangan yang baik, bisnis mampu beradaptasi, bisnis terus berkembang,modal bisnis yang aman termasuk ciri-ciri dari
- ilmu pertanian yang menyelidiki tanah adalah
- yang melibatkan aktivitas pertanian adalah
- persekutuan untuk menjalankan usaha antara dua orang atau lebih dengan dengan memakai nama bersama
- sama di bidang usaha dengan bagi hasil sesuai kesepakatan
- singkatan dari customer service management
- karya profesi agripreneur
- satu karakter seorang agripreneur
- box
- usaha
22 Clues: box • usaha • melayani disebut • suatu usaha disebut • dari peluang adalah • tani kecil di sebut • karya profesi agripreneur • satu karakter seorang agripreneur • dari usaha pertanian menetap adalah • tempat kegiatan atau usaha dilakukan di • yang berhubungan dengan pertanian disebut • yang bergerak di bidang pertanian disebut • dari agribisnis tanaman perkebunan adalah • ...
Unit 1-7 crossword 2025-05-22
Across
- a unit of energy contained in food
- a text or picture that tells people to buy something
- word "solve" as a noun
- the type of money that a country uses
- substances like calcium, iron and magnesium
- at risk of being destroyed or damaged (languages)
- the number of people who live in a country
- the main office of an organization
- word "intention" as a verb
Down
- to make a student leave a school permanently
- land that is outside towns and cities
- no longer active or existing (languages)
- a river that falls from a high place
- each of the sixty parts of a minute
- something that a business sells
- someone who buys things from a shop or uses a service
- word "argue" as a noun
- to send a student away from school for some time
- a large area of flat land with very few trees
19 Clues: word "solve" as a noun • word "argue" as a noun • word "intention" as a verb • something that a business sells • a unit of energy contained in food • the main office of an organization • each of the sixty parts of a minute • a river that falls from a high place • land that is outside towns and cities • the type of money that a country uses • ...
Macy's Procedures 2016-11-23
Across
- Checking for any pending transactions
- Newer procedure to change any account information
- new training for when a customer is not satisfied
- How to check for more than one account for a customer
- Checking date of when account was opened
- Screen to use during phone call to get an Ani-Match (screen pop)
- How we add a joint account holder
Down
- Linking the customer to Plenti
- How to request older statements not found in RPLID
- Where to find list of Authorized Buyers
- Viewing account transactions
- Customer over their limit for purchase
- Checking for a profile token
- Where to check for legacy (old) account number
- Updating account phone numbers
15 Clues: Viewing account transactions • Checking for a profile token • Linking the customer to Plenti • Updating account phone numbers • How we add a joint account holder • Checking for any pending transactions • Customer over their limit for purchase • Where to find list of Authorized Buyers • Checking date of when account was opened • Where to check for legacy (old) account number • ...
Service Animals 2025-02-18
Across
- Alert handler to dangerous physiological changes
- Alerts handler to life-threatening allergens
- Emotional Support Animal
- Trained to safely navigate with handlers commands
- Alerts handler when they are experiencing dangerously low blood sugar
- Person who has a physical or mental impairment that substantially limits one or more major life activities
- Only other animal allowed to be a service animal other than a dog
- Assist handlers with anxiety, depression, or PTSD
- Cannot be trained to detect seizures
- Alerts deaf handler to important sounds
Down
- Calm and provide safety to individuals on the autism spectrum
- Retrieves objects, opens doors, helps move to and from the wheelchair
- Animal individually trained to provide assistance to an individual with a disability
- Americans with Disabilities Act
- Assist individuals with mobility and balance issues
15 Clues: Emotional Support Animal • Americans with Disabilities Act • Cannot be trained to detect seizures • Alerts deaf handler to important sounds • Alerts handler to life-threatening allergens • Alert handler to dangerous physiological changes • Trained to safely navigate with handlers commands • Assist handlers with anxiety, depression, or PTSD • ...
Marketing Crossword 2023-04-02
Across
- The way a product looks often says a great deal about the product itself.
- People working in this area have to develop interesting and effective methods of promoting.
- Marketing people will be employed to make sure that products are made available to customers in the right place at the right time.
- The marketing department has to decide how much product will cost.
- People may be employed gathering, processing and presenting data about customer needs, markets and competitors.
- Communication between the company and the general public
Down
- Businesses have to create innovative and effective ads.
- This involves deciding which products should be marketed
- It is a way of gain song a competitive edge and involves providing assistance and advice to people who buy or use a firm’s products.
9 Clues: Businesses have to create innovative and effective ads. • This involves deciding which products should be marketed • Communication between the company and the general public • The marketing department has to decide how much product will cost. • The way a product looks often says a great deal about the product itself. • ...
