customer service Crossword Puzzles

Arjav Shah- Internal Trade 2022-01-28

Arjav Shah- Internal Trade crossword puzzle
Across
  1. A type of fixed shop large retailer
  2. A service provided by the retailer to manufacturers
  3. A service provided by the- wholesaler to the retailer
  4. A service provided by the retailer to the customer
  5. How many type of fixed shop retailers
Down
  1. A service provided by the wholesaler to the retailer
  2. A service provided by- the wholesaler to the manufacturer
  3. A type of internal trade
  4. A type of retail trade

9 Clues: A type of retail trade • A type of internal trade • A type of fixed shop large retailer • How many type of fixed shop retailers • A service provided by the retailer to the customer • A service provided by the wholesaler to the retailer • A service provided by the retailer to manufacturers • A service provided by the- wholesaler to the retailer • ...

SCM Crossword 2014-10-06

SCM Crossword crossword puzzle
Across
  1. The process of minimizing the times required to source, handle, produce, transport, and deliver products in order to meet customer requirements.
  2. The process of moving or resupplying inventory from a reserve storage location or facility to a primary storage.
  3. Principal direction of movement for customer orders which originate at point of demand or use.
  4. The physical facilities, personnel, and processes available to meet the product or service needs of customers.
  5. The quantity of goods a company purchases or produces in anticipation of use or sale in the future.
  6. Certification by a recognized body of the facilities, capability, objectivity, competence, and integrity of an agency, service, operational group, or individual to provide the specific service or operation needed
  7. An analysis of the strengths, weaknesses, opportunities, and threats of and to an organization.
  8. A Japanese term for improvement
  9. The process of a supplier placing goods at a customer location without receiving payment until after the goods are used or sold.
  10. The materials management function that attempts to coordinate materials supply with materials demand.
  11. The total time that elapses between an order's placement and its receipt.
  12. Outbound logistics, from the end of the production line to the end user.
  13. The cost involved in moving, transferring, preparing, and otherwise handling inventory.
  14. The time and process involved from the placement of an order to the receipt of the order.
  15. The final buyer of the product who purchases the product for immediate use.
  16. The labor, material, and associated overhead costs that are charged against a job as it moves through the production process.
  17. Pulling a function back in house as an outsourcing contract expires.
Down
  1. A set of discussions between two or more enterprises to determine the business relationship.
  2. Encompasses the planning and management of all activities involved in sourcing and procurement, conversion, and all logistics management activites.
  3. The purchaser's authorization used to formalize a purchase transaction with a supplier.
  4. The storage or holding of goods.
  5. A method to determine how features of a product or service relate to cost, functionality, appeal and utility to a customer.
  6. Conformance to requirements or fitness for use.
  7. A specialized segment of logistics focusing on the movement and management of products and resources after the sale and after delivery to the customer
  8. An analysis that compares cumulative percentages of the rank ordering of costs, cost drivers, profits, or other attributes to determine whether a minority of elements have a disproportionate impact.
  9. of Materials A structured list of all the materials or parts and quantities needed to produce a particular finished product, assembly, subassembly, or manufactured part, whether purchased or not.
  10. upward or downward movement of a variable over time such as demand for a product.
  11. An estimate of future demand.
  12. The process of making something worldwide in scope or application.
  13. Raw materials, work in process, finished goods, and supplies required for creation of a company's goods and services.

30 Clues: An estimate of future demand. • A Japanese term for improvement • The storage or holding of goods. • Conformance to requirements or fitness for use. • The process of making something worldwide in scope or application. • Pulling a function back in house as an outsourcing contract expires. • Outbound logistics, from the end of the production line to the end user. • ...

GOOG 2025-02-28

GOOG crossword puzzle
Across
  1. AI helps projects move faster, which means this rush is less painful
  2. Clickable marketing prompt to join the AI revolution
  3. Your investment is more than paying off, it's over-indexing
  4. Learning principle where new data continuously improves the system. (Once is all it takes.)
  5. Applied machine learning and AI that delivers on its business promises
  6. Modern approach to tasks where you assign work rather than handle it personally
Down
  1. Personal knowledge boundary that AI keeps pushing
  2. Customer service benefit, where more answers means... (Customer service benefit of implementing AI)
  3. When AI actually makes big data useful, your information becomes manageable
  4. Where NASA's AI hunts for asteroids
  5. Cancer cure timeline goal, maybe by 2030...
  6. Basic memo shorthand turned into comprehensive report

12 Clues: Where NASA's AI hunts for asteroids • Cancer cure timeline goal, maybe by 2030... • Personal knowledge boundary that AI keeps pushing • Clickable marketing prompt to join the AI revolution • Basic memo shorthand turned into comprehensive report • Your investment is more than paying off, it's over-indexing • ...

Crossword Puzzle 3 2022-11-15

Crossword Puzzle 3 crossword puzzle
Across
  1. Connectivity
  2. Resoure to save policy and procedures to go back and look if needed
  3. For emails to stay in touch with other departments and receive updates from SLAM
  4. To help find resources on how to properly asist customers and follow proper policy and procedures
  5. to take calls and speak to customer to assist with their needs
  6. to reach out to mentors and facilitators for assistance if needed
Down
  1. To look through customer accounts and perform basic functions
  2. To service and perform maintenance on customer accounts
  3. To clock in and out to keep accurate time record of the time we work
  4. To put customer notes while assisting them
  5. To Help properly KYC customers

11 Clues: Connectivity • To Help properly KYC customers • To put customer notes while assisting them • To service and perform maintenance on customer accounts • To look through customer accounts and perform basic functions • to take calls and speak to customer to assist with their needs • to reach out to mentors and facilitators for assistance if needed • ...

Fresh Fuse 2024-10-28

Fresh Fuse crossword puzzle
Across
  1. A Blend of Flavours
  2. Machine One of Fresh Fuse's Retail Outlets
  3. Flavour presented today
  4. A Function of Packaging
  5. Another Function of Packaging
Down
  1. A Term of Sale mentioned
  2. A form of Intellectual Property Right
  3. To promote a product or service
  4. A form of Customer Service
  5. Fresh Fuse's Tagline

10 Clues: A Blend of Flavours • Fresh Fuse's Tagline • Flavour presented today • A Function of Packaging • A Term of Sale mentioned • A form of Customer Service • Another Function of Packaging • To promote a product or service • A form of Intellectual Property Right • Machine One of Fresh Fuse's Retail Outlets

MSL915001A Pprovide Information To Customers - Students Questions V2 2013-02-19

MSL915001A Pprovide Information To Customers - Students Questions V2 crossword puzzle
Across
  1. Who has a long term, protective and loyal relationsip with a business?
  2. What is the ability to provide information to another person through forms such as speach, written or body language?
  3. Who does a client interact with?
  4. Information about how to answer a phone call is contained within the Simulab staff manual. This information is written into what type of document?
Down
  1. If a customer comes to buy something, what is your company emphasis on?
  2. Simulab uses a method for recording any customer request, inquiries or complaints. This method requires the use of what type of recording?
  3. Who purchases goods from a person or company?
  4. It would be correct to describe a government authority and the local council as an ............ customer if you're working in Simulab?
  5. If a customer comes for advice or a service what is your company emphasis on?
  6. Other than the caller's number and some brief details about the nature of their enquiry what else other information should you get from them?
  7. A term for a business providing advice for a particular topic, such as personal training or IT support, could be?

11 Clues: Who does a client interact with? • Who purchases goods from a person or company? • Who has a long term, protective and loyal relationsip with a business? • If a customer comes to buy something, what is your company emphasis on? • If a customer comes for advice or a service what is your company emphasis on? • ...

enterprise 2013-05-08

enterprise crossword puzzle
Across
  1. advertisement for a business
  2. a paying ________
  3. to work for a
  4. to give
  5. employer
  6. money
Down
  1. accountants deal with
  2. production
  3. finished_______
  4. a ____ to the public

10 Clues: money • to give • employer • production • to work for a • finished_______ • a paying ________ • a ____ to the public • accountants deal with • advertisement for a business

Fall into the Gap 2021-11-14

Fall into the Gap crossword puzzle
Across
  1. Customers can buy online and pick up
  2. We build promotors through seamless, omni shopping experience
  3. We acquire new customers and cultivate long-term value
  4. What is our second service behavior?
  5. What is our fourth service behavior?
Down
  1. Name of our Loyalty Program
  2. We fulfill online orders through this app
  3. What is our third service behavior?
  4. If we don't have an item for a customer, what can we use to get them the item?
  5. We drive positive sales over traffic and leverage every footstep
  6. What is our first service behavior?

11 Clues: Name of our Loyalty Program • What is our third service behavior? • What is our first service behavior? • Customers can buy online and pick up • What is our second service behavior? • What is our fourth service behavior? • We fulfill online orders through this app • We acquire new customers and cultivate long-term value • ...

Marketing Vocab 2025-10-02

Marketing Vocab crossword puzzle
Across
  1. Anything offered to a market by the business to satisfy customer needs, including physical products, services, and ideas.
  2. The action or process of keeping financial accounts.
  3. Using the needs of customers as the primary focus during the planning, production, pricing, distribution, and promotion of a product or service.
  4. The ongoing activities designed to support the primary function of a business and keep it operating efficiently.
  5. Individuals who purchase products and services to satisfy needs.
  6. Moral rules or principles of behavior that should guide members of a profession or organization and make them deal honestly and fairly with each other and with their customer.
  7. The amount a customer pays and the methods of increasing the value of the products to the customer.
  8. The process of dealing with or controlling things or people.
  9. The business function that creates or obtains product services for sale.
Down
  1. The methods used and communicated to encourage customers to purchase and to increase their satisfaction.
  2. A unique group of prospective customers a business wants to serve and their locations.
  3. The activity or profession of producing advertisements for commercial products or services.
  4. The action or process of supplying goods to store and other businesses that sell to consumers.
  5. The management of large amounts of money, especially by government or large companies.
  6. The action or business of promoting and selling products or services, including market research and advertising.
  7. Ac activity that is intangible, exchanged directly from producer to consumer at the time of production.
  8. The combination of marketing actions often referred to as product, price, place, and promotion: selling the right product, through appropriate distribution channels, at the right price in relation to other products and for the profitability of the company, with the correct support in terms of advertising, sales force etc.

17 Clues: The action or process of keeping financial accounts. • The process of dealing with or controlling things or people. • Individuals who purchase products and services to satisfy needs. • The business function that creates or obtains product services for sale. • A unique group of prospective customers a business wants to serve and their locations. • ...

Quality Empire 2015-10-29

Quality Empire crossword puzzle
Across
  1. Adjective for a product or service that does not meet one or more customer requirements
  2. Form you would submit to identify an action designed to prevent a nonconformity
  3. Term for another person or department that relies on the output of your work to do their job (2 words)
  4. Website where the quality policy, quality objectives, and quality procedures are posted
  5. Type of audit required to obtain or maintain ISO certification
  6. Number of NCI quality objectives
  7. An assessment of the work we do against a standard
  8. Abbreviation for a corporate-level quality procedure
  9. A document, form, or instruction that is maintained in a secure location and has an approval process and revision history
  10. A requirement, usually numeric (can be internal or external)
  11. A type of action to address a potential nonconformity
Down
  1. As a ZPIC, AdvanceMed is required to be ISO _____
  2. General term for a problem identified through an internal or external audit
  3. NCI is committed to total _____ _____
  4. Form you would submit to report a nonconformity or customer complaint
  5. An external "stakeholder" that could also be considered an external customer (2 words)
  6. AdvanceMed's primary external customer
  7. A type of action to address a nonconformity
  8. Abbreviation that refers to standardized work instructions

19 Clues: Number of NCI quality objectives • NCI is committed to total _____ _____ • AdvanceMed's primary external customer • A type of action to address a nonconformity • As a ZPIC, AdvanceMed is required to be ISO _____ • An assessment of the work we do against a standard • Abbreviation for a corporate-level quality procedure • ...

Unit 7 vocabulary Taylor Jakory 2021-11-17

Unit 7 vocabulary Taylor Jakory crossword puzzle
Across
  1. Being responsible, by law, for something.
  2. good or service, offered the company.
  3. Does not offer shares for sale to the general public.
  4. Research Identification of a specific market and measurement of its size and other characteristics. Information is collected from direct observation of the consumers, mail surveys, interviews, and from published sources
  5. tasks, establish structure, allocation of resources, and development of procedures.
  6. employees to tasks based on their experience to manage work flow.
  7. Managers-Responsible for the entire organization; conduct strategic planning.
  8. Proprietorship Business owned and run by one individual with no distinction between the business and the owner. The owner is entitled to all profits and they are responsible for all of the business’s debts, losses and liabilities.
  9. Mix-Controllable elements of a product's marketing plan commonly termed as 4Ps: product, price, place, and promotion.
  10. to accomplish a specific mission, not to make profit.
  11. Managers-Conduct tactile planning; Spend time doing planning, organizing, and controlling activities.
  12. amount of money a customer is willing to pay for a product and the seller is willing to sell the product for.
  13. command and delegating instructions
  14. Partnership
  15. Formal measurement and analysis of actions at established check points.
Down
  1. process of selecting and developing the best course of action to accomplish an objective.
  2. Research-Identification of a need or want and the characteristic of the good or service that will satisfy it.
  3. “S”-Has 100 or fewer shareholders and must adhere to governmental policies. Taxed as a partnership (a lower taxation than other corporations).
  4. authorization granted by a government or company to an individual or group enabling them to carry out specified commercial activities
  5. (Company) Commitment-Feeling of responsibility that an employee has towards the mission of the organization.
  6. liability and management duties are divided equally among partners.
  7. process of dealing with or controlling things or people.
  8. PartnershipAn
  9. partnerships allow partners to have limited liability as well as limited input with management decisions.
  10. Research-Identification of the preferences, motivations, and buying behavior of the targeted customer.
  11. Managers-Spend most of their time doing staffing, directing and controlling activities.
  12. Offers shares for sale to the general public.
  13. Methods of transporting and storing goods, and then ma king them available for the customer.
  14. single business where two or mpeople share ownership.
  15. Communicating with customers, information that will assist them in making a decision to purchase a product or service.
  16. orientation-An approach to sales and customer-relations in which staff focus on helping customers to meet their long-term needs and wants.

31 Clues: Partnership • PartnershipAn • command and delegating instructions • good or service, offered the company. • Being responsible, by law, for something. • Offers shares for sale to the general public. • Does not offer shares for sale to the general public. • to accomplish a specific mission, not to make profit. • single business where two or mpeople share ownership. • ...

marketing management crossword 2025-01-21

marketing management crossword crossword puzzle
Across
  1. A marketing approach where customers are involved in co-creating the product (9 letters).
  2. A type of communication that involves face-to-face interaction with customers (8 letters).
  3. The act of tailoring a product, service, or content to a specific target group (10 letters).
  4. A marketing strategy where a brand establishes emotional connections with customers (10 letters).
  5. A marketing method where customers receive incentives for referring others (9 letters).
  6. A pricing strategy where the brand offers low prices to encourage customers to try new products (7 letters).
  7. A marketing strategy where brands focus on nurturing customer relationships (10 letters).
  8. A tactic used to make a brand stand out by highlighting its unique features (9 letters).
  9. The visual representation of a company’s values and culture (8 letters).
  10. A strategy of promoting a product or service by aligning with popular trends or influencers (11 letters).
  11. A communication tool used to reach a large audience through media (7 letters).
  12. A promotion where customers earn rewards or points for repeated purchases (9 letters).
Down
  1. The practice of gathering, analyzing, and using consumer data for marketing decisions (11 letters).
  2. A measurement of how likely customers are to recommend a brand to others (9 letters).
  3. A marketing model that emphasizes customer satisfaction and experience (7 letters).
  4. The process of grouping customers based on shared characteristics (9 letters).
  5. A type of marketing where consumers provide feedback, ideas, or content (11 letters).
  6. A blend of digital and traditional marketing channels to communicate with customers (11 letters).
  7. A blend of different promotional techniques like advertising, sales, and PR (12 letters).
  8. The total value a customer brings to a brand throughout their relationship (3 letters).
  9. A strategy where products are priced lower to attract more customers (9 letters).
  10. A strategy focusing on the needs and interests of a specific group of consumers (9 letters).
  11. A public-facing tactic where a company partners with another company to enhance their reach (7 letters).
  12. The process of identifying and anticipating customer needs before they are expressed (12 letters).
  13. The process of influencing and persuading customers to purchase a product (9 letters).
  14. A method used to measure the effectiveness of a marketing campaign (3 letters).
  15. A method where a company tests different aspects of marketing strategies to see what works best (6 letters).
  16. A promotional strategy designed to create awareness and boost sales quickly (8 letters).
  17. A brand’s distinct identity, including logos, colors, and messages (8 letters).
  18. A marketing concept where a company focuses on building strong customer loyalty (7 letters).

30 Clues: The visual representation of a company’s values and culture (8 letters). • The process of grouping customers based on shared characteristics (9 letters). • A communication tool used to reach a large audience through media (7 letters). • A method used to measure the effectiveness of a marketing campaign (3 letters). • ...

Spanish la comida 2025-05-19

Spanish la comida crossword puzzle
Across
  1. spoon
  2. Appetizer
  3. Watier
  4. dinner
  5. Kitchen
  6. delicious
  7. Customer
  8. bill
  9. knife
  10. savory
  11. spicy
  12. pan
  13. pot
  14. bowl
  15. to order
  16. spatula
  17. service
  18. cold
  19. lunch
  20. Delicious
  21. Table cloth
  22. hot
  23. principal main dish
Down
  1. side dish
  2. dessert
  3. Drinks
  4. snack
  5. Food
  6. rich
  7. heavy
  8. plate
  9. Restaurant
  10. napkin
  11. Host
  12. Glass
  13. oven
  14. fork
  15. Chef
  16. Menu
  17. tip
  18. cup

41 Clues: pan • pot • tip • hot • cup • Food • bill • rich • Host • oven • fork • bowl • Chef • cold • Menu • spoon • snack • heavy • knife • plate • spicy • Glass • lunch • Drinks • Watier • dinner • savory • napkin • dessert • Kitchen • spatula • service • Customer • to order • side dish • Appetizer • delicious • Delicious • Restaurant • Table cloth • principal main dish

Day1 Acronyms 2020-08-11

Day1 Acronyms crossword puzzle
Across
  1. Special Benefit
  2. Mutual Obligation Requirements
  3. Temporary incapacity
  4. Activity Exemption Summary
  5. Major Disputation to the job seeker’s home
  6. Natural Disaster Relief and Recovery Arrangements
  7. Temporary reduced work capacity
Down
  1. Indigenous Customer Service Officers
  2. Major Personal Crisis
  3. Sunset Widow Allowance
  4. Serious Illness
  5. Expectant Mother
  6. Declared National Disaster
  7. Foster Carer
  8. Nominated Visa Holder
  9. Annual Activity Requirement
  10. Other Special Circumstances

17 Clues: Foster Carer • Special Benefit • Serious Illness • Expectant Mother • Temporary incapacity • Major Personal Crisis • Nominated Visa Holder • Sunset Widow Allowance • Activity Exemption Summary • Declared National Disaster • Annual Activity Requirement • Other Special Circumstances • Mutual Obligation Requirements • Temporary reduced work capacity • Indigenous Customer Service Officers • ...

QWUizz11 2020-08-16

QWUizz11 crossword puzzle
Across
  1. Special Benefit
  2. Mutual Obligation Requirements
  3. Temporary incapacity
  4. Activity Exemption Summary
  5. Major Disputation to the job seeker’s home
  6. Natural Disaster Relief and Recovery Arrangements
  7. Temporary reduced work capacity
Down
  1. Indigenous Customer Service Officers
  2. Major Personal Crisis
  3. Sunset Widow Allowance
  4. Serious Illness
  5. Expectant Mother
  6. Declared National Disaster
  7. Foster Carer
  8. Nominated Visa Holder
  9. Annual Activity Requirement
  10. Other Special Circumstances

17 Clues: Foster Carer • Special Benefit • Serious Illness • Expectant Mother • Temporary incapacity • Major Personal Crisis • Nominated Visa Holder • Sunset Widow Allowance • Activity Exemption Summary • Declared National Disaster • Annual Activity Requirement • Other Special Circumstances • Mutual Obligation Requirements • Temporary reduced work capacity • Indigenous Customer Service Officers • ...

Unit 9 Vocab 2022-12-06

Unit 9 Vocab crossword puzzle
Across
  1. promise or guarantee given to a customer that a product will meet certain standards
  2. the customer's needs that are satisfied in a particular product or service
  3. actions of promoting goods
  4. a motive that can be defended by reasoning or logical argument
  5. details of the product like size, color, weight, smell, or taste
  6. motives that rise from impulse and psychological needs
  7. a feature of a product for sale that makes it attractive to customers
  8. connecting the things your product helps your customer do to the goals it will help them achieve
  9. a recommendation for someone or something for consultation, review, or further action
  10. when the salesperson kindly welcomes the customer and asks if they need assistance
Down
  1. the influences or considerations which provide the impulse to buy
  2. traits or attributes of the product the benefits the customers
  3. look out for; search for
  4. the process of directly approaching employers, by visiting or phone calls, and marketing yourself to them
  5. the reasons or considerations which makes a buyer to prefer one particular provider
  6. providing the most suitable services that use the right technology solutions to deliver better business outcomes
  7. a person regarded as likely to succeed or as a potential customer, client, etc.
  8. goods to be bought and sold
  9. a way of dealing with someone/something

19 Clues: look out for; search for • actions of promoting goods • goods to be bought and sold • a way of dealing with someone/something • motives that rise from impulse and psychological needs • traits or attributes of the product the benefits the customers • a motive that can be defended by reasoning or logical argument • ...

Fall into the Gap 2021-11-14

Fall into the Gap crossword puzzle
Across
  1. Customers can buy online and pick up
  2. We build promotors through seamless, omni shopping experience
  3. We acquire new customers and cultivate long-term value
  4. What is our second service behavior?
  5. What is our fourth service behavior?
Down
  1. Name of our Loyalty Program
  2. We fulfill online orders through this app
  3. What is our third service behavior?
  4. If we don't have an item for a customer, what can we use to get them the item?
  5. We drive positive sales over traffic and leverage every footstep
  6. What is our first service behavior?

11 Clues: Name of our Loyalty Program • What is our third service behavior? • What is our first service behavior? • Customers can buy online and pick up • What is our second service behavior? • What is our fourth service behavior? • We fulfill online orders through this app • We acquire new customers and cultivate long-term value • ...

ITIL v4 2025-07-11

ITIL v4 crossword puzzle
Across
  1. The practice of systematically observing services and components.
  2. A database used to store configuration records throughout their lifecycle.
  3. A third party responsible for supplying goods or services.
  4. The activities performed by an organization to provide services.
  5. The version of a service or other configuration item that is made available for use.
  6. The use of technology to perform tasks with reduced human assistance.
  7. The maximum throughput that a service, system, or component can handle.
  8. Information, understanding, and skills acquired through experience or education.
  9. The point of communication between the service provider and all its users.
  10. The ability of an organization to continue delivery of products or services at acceptable predefined levels.
  11. A solution that reduces or eliminates the impact of an incident or problem for which a full resolution is not yet available.
Down
  1. The functionality offered by a product or service to meet a particular need.
  2. The practice of designing products and services that are fit for purpose and use.
  3. A cause of one or more incidents.
  4. The addition, modification, or removal of anything that could have an effect on IT services.
  5. An unplanned interruption to a service or reduction in the quality of a service.
  6. The means by which an organization is directed and controlled.
  7. A request from a user or a user's authorized representative that initiates a service action.
  8. The ability of an IT service or other configuration item to perform its agreed function when required.
  9. A possible event that could cause harm or loss.
  10. The perceived benefits, usefulness, and importance of something.
  11. A means of enabling value co-creation by facilitating outcomes customers want to achieve.
  12. A record containing the details of an incident.
  13. Any financially valuable component that can contribute to delivery of an IT product or service.
  14. A documented agreement between a service provider and a customer that identifies both services required and the expected level of service.

25 Clues: A cause of one or more incidents. • A possible event that could cause harm or loss. • A record containing the details of an incident. • A third party responsible for supplying goods or services. • The means by which an organization is directed and controlled. • The activities performed by an organization to provide services. • ...

Professional Service 2021-01-11

Professional Service crossword puzzle
Across
  1. may be caused by improperly fitting Rx eyewear
  2. A professional must have a positive___________
  3. It is a sign of this when you listen to others
  4. individuals outside your organization that seek out your service are ________ customers
  5. Part of a positive attitude
  6. Person purchasing Rx eyewear
  7. An optician must provide service without this
  8. Repairs, adjustments and problem solving
  9. This is the need to dress appropriately
Down
  1. Arrival to work on time
  2. One of the 3 A's of professionalism
  3. Opticians work for ________-focused organizations
  4. The first sense to provide information
  5. The term for hearing what others have to say
  6. These key skills can be verbal, non verbal or written
  7. The type of opinions you should keep to yourself
  8. Contact lenses are _______ devices
  9. When working with others you are part of the ____
  10. Co-workers who require service are described as ________

19 Clues: Arrival to work on time • Part of a positive attitude • Person purchasing Rx eyewear • Contact lenses are _______ devices • One of the 3 A's of professionalism • The first sense to provide information • This is the need to dress appropriately • Repairs, adjustments and problem solving • The term for hearing what others have to say • ...

SparshWeek Crossword 2024-06-19

SparshWeek Crossword crossword puzzle
Across
  1. The emotional bond between customers and a brand (8 letters)
  2. Axis bank slogan(9 letters)
  3. Sparsh core value: Always keep ________ (7 letters)
  4. The action taken to resolve customer pain points (3 letters)
  5. A financial instrument that represents ownership in a company and entitles the holder to dividends. (5 letters)
Down
  1. An employee recognized for exceptional customer service (8 letters)
  2. A metric used to assess customer satisfaction (3 letters, acronym)
  3. Customer-focused banking initiative (6 letters)
  4. A key aspect of Sparsh: Listening with __________ (6 letters)

9 Clues: Axis bank slogan(9 letters) • Customer-focused banking initiative (6 letters) • Sparsh core value: Always keep ________ (7 letters) • The emotional bond between customers and a brand (8 letters) • The action taken to resolve customer pain points (3 letters) • A key aspect of Sparsh: Listening with __________ (6 letters) • ...

Day1 Acronyms 2020-08-11

Day1 Acronyms crossword puzzle
Across
  1. Special Benefit
  2. Mutual Obligation Requirements
  3. Temporary incapacity
  4. Activity Exemption Summary
  5. Major Disputation to the job seeker’s home
  6. Natural Disaster Relief and Recovery Arrangements
  7. Temporary reduced work capacity
Down
  1. Indigenous Customer Service Officers
  2. Major Personal Crisis
  3. Sunset Widow Allowance
  4. Serious Illness
  5. Expectant Mother
  6. Declared National Disaster
  7. Foster Carer
  8. Nominated Visa Holder
  9. Annual Activity Requirement
  10. Other Special Circumstances

17 Clues: Foster Carer • Special Benefit • Serious Illness • Expectant Mother • Temporary incapacity • Major Personal Crisis • Nominated Visa Holder • Sunset Widow Allowance • Activity Exemption Summary • Declared National Disaster • Annual Activity Requirement • Other Special Circumstances • Mutual Obligation Requirements • Temporary reduced work capacity • Indigenous Customer Service Officers • ...

Patient Access Week 2022-04-01

Patient Access Week crossword puzzle
Across
  1. we should give excellent customer ___
  2. Our records system
  3. we obtain before service
  4. What do we give patients with costs due
  5. we verify on every visit
Down
  1. ecare next helps with ___
  2. we verify ___ for coverage and costs
  3. must be met before plan pays %
  4. patients must ___ CFT
  5. set charge per visit

10 Clues: Our records system • set charge per visit • patients must ___ CFT • we obtain before service • we verify on every visit • ecare next helps with ___ • must be met before plan pays % • we verify ___ for coverage and costs • we should give excellent customer ___ • What do we give patients with costs due

Marketing Cross word puzzle ch7 2021-11-22

Marketing Cross word puzzle ch7 crossword puzzle
Across
  1. outlines how a company will present its product/service to the consumer and how it will compete in the marketplace with other businesses offering similar products and services
  2. the images consumers have of competing goods and services in the marketplace
  3. the descriptive characteristics of a market such as age, gender, race, income, and educational level
  4. the total revenue that can be obtained from a market segment
  5. exhibitions where companies associated with an industry gather to showcase their products
  6. how frequently consumers use products and the quantity of products used
  7. people's interests and values
  8. the process of dividing a large group of consumers into subgroups based on specific characteristics and common needs
  9. the process of gaining competitive market information
  10. divides consumers into groups depending on specific values/benefits they expect/require from the use of a product/service
  11. new markets as well as ways to improve a companies offerings in current markets; identified markets with excellent potential based on careful research
Down
  1. rivalry among businesses on the basis of price and value
  2. business emphasizes factors of its marketing mix other than price; deemphasizes price by developing a unique offering that meets an important customer need
  3. the unique image of a product/service in a consumer's mind relative to similar competitive offerings
  4. occurs when a business competes with other companies offering products that are not in the same product category but satisfy similar customer needs
  5. competition in a market with businesses that offer the same type of product/service
  6. dividing consumers into markets based on where they live
  7. directs a company's marketing mix at a large and heterogeneous group of consumers
  8. the portion of the total market potential that each company expects in relation to its competitors

19 Clues: people's interests and values • the process of gaining competitive market information • rivalry among businesses on the basis of price and value • dividing consumers into markets based on where they live • the total revenue that can be obtained from a market segment • how frequently consumers use products and the quantity of products used • ...

Service 2025-02-27

Service crossword puzzle
Across
  1. another name for misti is ________________________
  2. your uniform should be _______________and wrinkle free
  3. give our members/guest a _____________welcome
  4. _____________the members/guests needs
  5. ________________service is anticipating the needs of member/guests
  6. serve beverages from the _______________
  7. rotate________________starting at seat number 1 when serving a table
  8. pay attention to the _________________
  9. when serving coffee the handle should be placed at _________o'clock
Down
  1. our filet is ______________ounces
  2. we provide quality service and create lifetime_________________
  3. a ____________ can be made with vodka or gin
  4. first _____________________matter
  5. _______________making your members feel welcome, comfortable, and accommodating to their needs
  6. a __________________blank can be made with bourbon or whiskey
  7. a fond_______________________
  8. _________________is meeting a member/guests needs
  9. ______________ignore a complaint no matter how small you think it may be
  10. serve from the _______________with your left hand

19 Clues: a fond_______________________ • our filet is ______________ounces • first _____________________matter • _____________the members/guests needs • pay attention to the _________________ • serve beverages from the _______________ • a ____________ can be made with vodka or gin • give our members/guest a _____________welcome • _________________is meeting a member/guests needs • ...

WHDS3&4 - LIHC 2023-10-08

WHDS3&4 - LIHC crossword puzzle
Across
  1. Month customers are assessed for WHD
  2. A benefit that requires evidence sending in to us
  3. _________ Energy Cost Score
  4. What do we need to collect from EES?
  5. What is the process of sharing data called?
  6. Part of the eligibility criteria
Down
  1. One of the eligible low income benefits
  2. What do we call the assessment day?
  3. _________ Office Agency
  4. A participating energy supplier
  5. The service that we provide for WHDS
  6. Another word for group
  7. The method used to contact the customer for WHDS
  8. Our client
  9. Electricity ________ Service
  10. The outcome of a successful claim

16 Clues: Our client • Another word for group • _________ Office Agency • _________ Energy Cost Score • Electricity ________ Service • A participating energy supplier • Part of the eligibility criteria • The outcome of a successful claim • What do we call the assessment day? • Month customers are assessed for WHD • The service that we provide for WHDS • What do we need to collect from EES? • ...

marketing Chapter 7 2022-11-18

marketing Chapter 7 crossword puzzle
Across
  1. the portion of the total market potential that each company expects in relation to its competitors.
  2. exhibitions where companies associated with an industry gather to showcase their products.
  3. outlines how a company will present its product or service to the consumer and how it will compete in the market place with other businesses offering similar products.
  4. new markets as well as ways to improve a companies offerings in current markets; identified markets with excellent potential based on careful research.
  5. when a business competes with other companies offering products that are not in the same product category but satisfy similar customer needs
  6. rivalry among businesses on the basis of price and value
Down
  1. how frequently consumers use products and the quantity of a product used.
  2. Directs a companies marketing mix at a large and heterogeneous group of consumers.
  3. divides consumers into groups depending on specific values or benefits they expect or require from the use of a product or service.
  4. business emphasizes factors of its marketing mix other than price; deemphasizes price by developing a unique offering that meets an important customer needs.
  5. the process of gaining competitive market information.
  6. the images consumers have of competing goods and services in the marketplace.
  7. dividing consumers into markets based on where they live.
  8. the descriptive characteristics of a market such as age, gender, race, income, and educational level.
  9. competition in a market with businesses that offer the same type if product or service.
  10. people's interests and values
  11. the total revenue that can be obtained from a market segment
  12. the unique image of a product or service in a consumer's mind relative to a similar competative offerings
  13. process of dividing a large group of consumers into subgroups based on specific characteristics and common needs

19 Clues: people's interests and values • the process of gaining competitive market information. • rivalry among businesses on the basis of price and value • dividing consumers into markets based on where they live. • the total revenue that can be obtained from a market segment • how frequently consumers use products and the quantity of a product used. • ...

Béla (Zoltán) 28 June 2024 2024-06-27

Béla (Zoltán) 28 June 2024 crossword puzzle
Across
  1. - maximalista
  2. ... service - ügyfélszolgálat
  3. - csecsebecsék
  4. - látszólag
Down
  1. - veteményeskert
  2. ... up - le van égve
  3. What happened ... you? - Mi történt veled?
  4. - szőrszálhasogatás
  5. - betűtípus
  6. ... excuses - kifogásokat keresni, magyarázkodik

10 Clues: - betűtípus • - látszólag • - maximalista • - csecsebecsék • - veteményeskert • - szőrszálhasogatás • ... up - le van égve • ... service - ügyfélszolgálat • What happened ... you? - Mi történt veled? • ... excuses - kifogásokat keresni, magyarázkodik

Billing 4-18-19 2019-04-18

Billing 4-18-19 crossword puzzle
Across
  1. A Consumption Inquiry should only be made at who's request?
  2. The device that _______ the meter read to the meter reader's handheld or laptop is the ERT.
  3. In addition to user charges and other charges, car washes, laundries, restaurants, bakeries, service stations, auto repair shops & other commercial & public users with dining facilities shall pay a commercial ______ charge of $19.53 a month.
  4. If a bill is not paid by the due date, a 3% ______ is added.
Down
  1. The _____ date is 21 days after the bill is generated.
  2. When a meter stops accurately recording usage, it is no longer ____?
  3. The _____ charge is based on a customer's winter average usage or JFM.
  4. ERT stands for "Encoder Receiver _______".
  5. Per Chapter 37-71.1 of the COP City Code: if an error occurs and a customer has received City water service but was not charged for that service, the Director may charge the customer an amount not to exceed the cost of 36 months of service prior to the date the customers notifies the City of the error or the date the City ____ the error.
  6. For the months of Oct thru May 600 cubic ft of water are included in ______ Base Fee.

10 Clues: ERT stands for "Encoder Receiver _______". • The _____ date is 21 days after the bill is generated. • A Consumption Inquiry should only be made at who's request? • If a bill is not paid by the due date, a 3% ______ is added. • When a meter stops accurately recording usage, it is no longer ____? • ...

DIRECTV Customer Satisfaction Crossword 2012-06-14

DIRECTV Customer Satisfaction Crossword crossword puzzle
Across
  1. #1 Convergys site committed to providing Best in Class customer service
  2. Convergys' CSAT survey metric
  3. Agent Answer Center guide for ALL shopper calls
  4. Agent Answer Center page to use every time when adding/changing programming
  5. ACE tool for Shopper calls
Down
  1. Tool to use on ALL calls when the customer is considering the competition
  2. DIRECTV's primary driver for success
  3. To ensure we provide the best service experience to our customers, we must personally connect with our customers by showing __________ on every call
  4. Tie ____ to the WINs

9 Clues: Tie ____ to the WINs • ACE tool for Shopper calls • Convergys' CSAT survey metric • DIRECTV's primary driver for success • Agent Answer Center guide for ALL shopper calls • #1 Convergys site committed to providing Best in Class customer service • Tool to use on ALL calls when the customer is considering the competition • ...

Relationship Care 2013-09-23

Relationship Care crossword puzzle
Across
  1. The actual time in conversation with the customer, not including follow-up activities
  2. They scored you between 1 and 6 on the VoCM survey.
  3. A concept of the American Express Brand Promise.
  4. A concept of the American Express Brand Promise.
  5. An important VoCM metric
  6. An important VoCM metric
Down
  1. Providing superior service the first time, every time.
  2. They scored you as a 7 or 8 on the VoCM survey.
  3. Voice of the Customer Measurement
  4. To be the world's most respected service brand.
  5. They scored you as a 9 or 10 on the VoCM survey.

11 Clues: An important VoCM metric • An important VoCM metric • Voice of the Customer Measurement • They scored you as a 7 or 8 on the VoCM survey. • To be the world's most respected service brand. • A concept of the American Express Brand Promise. • A concept of the American Express Brand Promise. • They scored you as a 9 or 10 on the VoCM survey. • ...

Entrepreneurship Vocabulary 2022-05-23

Entrepreneurship Vocabulary crossword puzzle
Across
  1. offers assistance to customers, for example a shoe repair shop
  2. the difference between a company's current assets (cash), accounts receivable (customers' unpaid bills), inventories of raw materials /finished goods, and its current liabilities (costs)
  3. A resume contains your qualifications for a job/ your career history.
  4. is different for every business, and is based on the amount of product or service a customer buys.
  5. The amount of money brought in by a business before any expenses.
  6. operating expenses that a business must pay regardless of how many sales are made.
  7. is when a business's expenses and sales equal zero because the business has sold exactly enough units to cover its fixed expenses.
  8. is a business in the market that sells a product or service similar to yours.
  9. A business owned by two or more people.
  10. sell products in larger volumes (but less than the manufacturer) to the retailer
Down
  1. A cover letter is a letter that goes along with your resume
  2. A financial gain. the difference between the amount earned and the amount spent in buying, operating, or producing something
  3. Rival businesses competing for the dollars your target market spends.
  4. a group of buyers and sellers of a particular good or service
  5. Something useful that benefits you
  6. Legal proceeding when a person/ business is unable to pay their debts.
  7. a financial gain
  8. Getting people/ clients interested in what you produce/ your services.
  9. entity that is usually owned by multiple stockholders and operates as a separate legal entity.
  10. sell directly to the customer, for instance a local shoe store that gets its shoes from the different shoe companies wholesalers to sell to customers that come into the store.

20 Clues: a financial gain • Something useful that benefits you • A business owned by two or more people. • A cover letter is a letter that goes along with your resume • a group of buyers and sellers of a particular good or service • offers assistance to customers, for example a shoe repair shop • The amount of money brought in by a business before any expenses. • ...

Marketing - Chapter 7 2022-11-18

Marketing - Chapter 7 crossword puzzle
Across
  1. exhibitions where companies associated with an industry gather to showcase their products
  2. rivalry among businesses on the basis of price and values
  3. the descriptive characteristics of a market such as age, gender, race,income, and education level
  4. completion in a market with businesses that offer the same type of product or service
  5. the process of dividing a large group of consumers into subgroups based on specific characteristics and common needs
  6. the portion of the total market potential that each company expects in relation to its competitors
  7. dividing consumers into markets based on where they live
  8. how frequently consumers use products and the quantity of products used
  9. outlines how a company will present its product or service to the consumer and how it will compete in the marketplace with other businesses offering similar products and services
Down
  1. business emphasize factors of its marketing mix other than price; deemphasizes price by developing a unique offering that meets an important customer need
  2. directs a company's marketing mix at a large and heterogeneous group of consumers
  3. the images consumers have of competing goods and services in the marketplace
  4. the process of gaining competitive market information
  5. divides consumers into groups depending on specific values or benefits they expect or require from the product or service
  6. new markets as well as ways to improve a companyś offerings in current markets; identified markets with excellent potential based on demand and competition
  7. the total revenue that can be obtained from a market segment
  8. occurs when a business competes with other companies offering products that are not the in the same product category but satisfy similar customer needs
  9. peoples interest and values
  10. the unique image of a product or service in a consumers mind relative to similar competitive offerings

19 Clues: peoples interest and values • the process of gaining competitive market information • dividing consumers into markets based on where they live • rivalry among businesses on the basis of price and values • the total revenue that can be obtained from a market segment • how frequently consumers use products and the quantity of products used • ...

Marketing Cross word puzzle ch7 2021-11-22

Marketing Cross word puzzle ch7 crossword puzzle
Across
  1. outlines how a company will present its product/service to the consumer and how it will compete in the marketplace with other businesses offering similar products and services
  2. the images consumers have of competing goods and services in the marketplace
  3. the descriptive characteristics of a market such as age, gender, race, income, and educational level
  4. the total revenue that can be obtained from a market segment
  5. exhibitions where companies associated with an industry gather to showcase their products
  6. how frequently consumers use products and the quantity of products used
  7. people's interests and values
  8. the process of dividing a large group of consumers into subgroups based on specific characteristics and common needs
  9. the process of gaining competitive market information
  10. divides consumers into groups depending on specific values/benefits they expect/require from the use of a product/service
  11. new markets as well as ways to improve a companies offerings in current markets; identified markets with excellent potential based on careful research
Down
  1. rivalry among businesses on the basis of price and value
  2. business emphasizes factors of its marketing mix other than price; deemphasizes price by developing a unique offering that meets an important customer need
  3. the unique image of a product/service in a consumer's mind relative to similar competitive offerings
  4. occurs when a business competes with other companies offering products that are not in the same product category but satisfy similar customer needs
  5. competition in a market with businesses that offer the same type of product/service
  6. dividing consumers into markets based on where they live
  7. directs a company's marketing mix at a large and heterogeneous group of consumers
  8. the portion of the total market potential that each company expects in relation to its competitors

19 Clues: people's interests and values • the process of gaining competitive market information • rivalry among businesses on the basis of price and value • dividing consumers into markets based on where they live • the total revenue that can be obtained from a market segment • how frequently consumers use products and the quantity of products used • ...

TEAM CHAMPION 2013-03-12

TEAM CHAMPION crossword puzzle
Across
  1. JOB AID #3127
  2. 1098,1099-INT
  3. 95% GOAL FOR
  4. WHEN WE ____ THE CUSTOMER WE GO ABOVE AND BEYOND
  5. CUSTOMER EXPERIENCE,POLICY PROCEDURE,COMPLIANCE,SERVICE LEVEL OPTIMIZATION
  6. CLOSE CALL EFFECTIVELY,EXECUTION,RED ALERT(WHAT ARE THEY APART OF)
  7. 4.90 GOAL FOR
Down
  1. ALWAYS USE ____ _______ ON EVERY CALL.
  2. NEEDS TO BE SUBMITTED EVERY WEEK BY SUNDAY
  3. UNPLANNED ABSENT/LEAVE EARLY

10 Clues: 95% GOAL FOR • JOB AID #3127 • 1098,1099-INT • 4.90 GOAL FOR • UNPLANNED ABSENT/LEAVE EARLY • ALWAYS USE ____ _______ ON EVERY CALL. • NEEDS TO BE SUBMITTED EVERY WEEK BY SUNDAY • WHEN WE ____ THE CUSTOMER WE GO ABOVE AND BEYOND • CLOSE CALL EFFECTIVELY,EXECUTION,RED ALERT(WHAT ARE THEY APART OF) • CUSTOMER EXPERIENCE,POLICY PROCEDURE,COMPLIANCE,SERVICE LEVEL OPTIMIZATION

Finacle KBC31 2013-11-07

Finacle KBC31 crossword puzzle
Across
  1. A subsidiary bank created by numerous banks (10,4)
  2. This provides with all the controls the designer can have in his HTML(7)
  3. This is rate agreed with the counterparty or customer for a given deal (8,4)
  4. In FI, this service is used when Finacle Core is a service requestor (5)
  5. A guarantee from a third party guarantor (usually a bank or an insurance company) that is submitted to a customer by a contractor(3,4)
  6. A change in value of the option in derivatives assuming the volatility of the underlying tenor increases by one percent. (6,4)
Down
  1. Menu used for enabling Finacle logs for a particular user (5)
  2. Unique identification number assigned to a product package(4)
  3. Facilitates in transfer of control from one part of a Finacle script to another in the same script file (5)
  4. In WMS, Unique Number for identification of a financial instrument(4)
  5. The process of evaluating the risk appetite of a customer (4,9)
  6. The unmapped data obtained by the Interface Processor from the external interface. (3,4)
  7. Menu used for generation of Statement of LC.(7)

13 Clues: Menu used for generation of Statement of LC.(7) • A subsidiary bank created by numerous banks (10,4) • Menu used for enabling Finacle logs for a particular user (5) • Unique identification number assigned to a product package(4) • The process of evaluating the risk appetite of a customer (4,9) • ...

SPER Refresher 2019-09-29

SPER Refresher crossword puzzle
Across
  1. Data base that refers Court Fines to SPER
  2. We should always provide the customer with the receipt number from the Secure Card Interface True/False
  3. Names of corre4spon dence template send to advise of attempted contact
  4. System used to process secure credit card payments
  5. Contact type recorded in Party Contacts when you speak to an authorised third party
  6. How many real names should be on the dashboard
  7. Allows customers to complete community service to repay their fines
Down
  1. SPER name for customer assets
  2. Name of the area entered into the Decision Toll to identify customer type
  3. Takes four to sixweeks to be received from Finance
  4. How m,any defaults in the last two years are relevant to the Decision Tool input
  5. Must be updated with every customer contact

12 Clues: SPER name for customer assets • Data base that refers Court Fines to SPER • Must be updated with every customer contact • How many real names should be on the dashboard • Takes four to sixweeks to be received from Finance • System used to process secure credit card payments • Allows customers to complete community service to repay their fines • ...

Chapter 1 Key Terms 2025-08-22

Chapter 1 Key Terms crossword puzzle
Across
  1. Providing loans to providers or customers and selling stock
  2. A formulated thought or opinion
  3. The portion of the market controlled by a certain company
  4. Products, promotion, price, and place
  5. customer needs, profits, and company goals
  6. A group of conusmers for which a products is made
  7. A tangible item that is produced and sold to consumers
  8. The goods and services a business produces to satisfy customer’s wants or needs
Down
  1. The performance of a particular task in exchange for money
  2. To ensure that a business is meeting the demand of the customers and able to compete with other companies
  3. The aspects of making, selling, and providing products in exchange for money
  4. A method of selling that involves analyzing customer wants and needs and aiming to fulfill them better than competitors.
  5. The process or technique of promoting, selling, and distributing a product or service
  6. Concerned with the consumption and production of wealth

14 Clues: A formulated thought or opinion • Products, promotion, price, and place • customer needs, profits, and company goals • A group of conusmers for which a products is made • A tangible item that is produced and sold to consumers • Concerned with the consumption and production of wealth • The portion of the market controlled by a certain company • ...

REPOWER DAY - CROSSWORD PUZZLE 2017-02-15

REPOWER DAY - CROSSWORD PUZZLE crossword puzzle
Across
  1. Customers appreciate consistent ______ to their open cases.
  2. Recognize with gratitude; be grateful for.
  3. CUSTOMERS / People who keep coming back to your business.
  4. Understanding and identifying with your customers’ feelings is called.
  5. The ultimate goal is to ensure excellent customer_______, another word for contentment.
Down
  1. Customer complaints should be seen as _____ to improve service.
  2. A positive ____ is required for delivering excellent customer service, another word for outlook.
  3. Delighting your customers means _____ their expectations.
  4. We have to listen to customers ____ to improve our processes.

9 Clues: Recognize with gratitude; be grateful for. • Delighting your customers means _____ their expectations. • CUSTOMERS / People who keep coming back to your business. • Customers appreciate consistent ______ to their open cases. • We have to listen to customers ____ to improve our processes. • Customer complaints should be seen as _____ to improve service. • ...

Relationship Care 2013-09-23

Relationship Care crossword puzzle
Across
  1. They scored you as a 7 or 8 on the VoCM survey.
  2. Providing superior service the first time, every time.
  3. Voice of the Customer Measurement
  4. An important VoCM metric
  5. They scored you between 1 and 6 on the VoCM survey.
Down
  1. To be the world's most respected service brand.
  2. A concept of the American Express Brand Promise.
  3. The actual time in conversation with the customer, not including follow-up activities
  4. A concept of the American Express Brand Promise.
  5. An important VoCM metric
  6. They scored you as a 9 or 10 on the VoCM survey.

11 Clues: An important VoCM metric • An important VoCM metric • Voice of the Customer Measurement • To be the world's most respected service brand. • They scored you as a 7 or 8 on the VoCM survey. • A concept of the American Express Brand Promise. • A concept of the American Express Brand Promise. • They scored you as a 9 or 10 on the VoCM survey. • ...

Relationship Care 2013-09-23

Relationship Care crossword puzzle
Across
  1. They scored you between 1 and 6 on the VoCM survey.
  2. A concept of the American Express Brand Promise.
  3. A concept of the American Express Brand Promise.
  4. The actual time in conversation with the customer, not including follow-up activities
  5. An important VoCM metric
Down
  1. Providing superior service the first time, every time.
  2. To be the world's most respected service brand.
  3. They scored you as a 9 or 10 on the VoCM survey.
  4. They scored you as a 7 or 8 on the VoCM survey.
  5. An important VoCM metric
  6. Voice of the Customer Measurement

11 Clues: An important VoCM metric • An important VoCM metric • Voice of the Customer Measurement • To be the world's most respected service brand. • They scored you as a 7 or 8 on the VoCM survey. • They scored you as a 9 or 10 on the VoCM survey. • A concept of the American Express Brand Promise. • A concept of the American Express Brand Promise. • ...

Marketing Management 2024-01-28

Marketing Management crossword puzzle
Across
  1. The process of analysing large sets of data to uncover patterns and insights.
  2. The percentage of people who take a desired action after seeing a marketing message.
  3. A marketing technique that involves creating a sense of urgency to prompt immediate action.
  4. A type of marketing that aims to increase brand loyalty and customer retention.
  5. A unique set of features and benefits that differentiate a product or service from its competitors.
  6. The process of identifying potential customers and motivating them to buy a product or service.
  7. The practice of tailoring marketing messages to specific individuals based on their preferences and behaviour.
  8. A marketing channel where goods and services are sold directly to consumers without intermediaries.
  9. A marketing strategy that focuses on a specific segment of the market.
  10. A marketing technique that aims to create a sense of exclusivity and scarcity.
  11. A measure of a customer's likelihood to recommend a product or service to others.
  12. The process of influencing and controlling people's decisions.
  13. A marketing approach that emphasizes building long-term relationships with customers.
  14. The amount of money charged for a product or service.
  15. A visual representation of the customer's journey from awareness to purchase and beyond.
  16. The practice of promoting products or services through social media platforms.
  17. The process of creating, communicating, delivering, and exchanging offerings that have value for customers.
  18. The integration of online and offline marketing efforts to create a seamless customer experience.
  19. A form of online advertising where advertisers pay a fee each time their ad is clicked.
  20. A technique where two or more products are sold together at a lower price than if they were purchased separately.
  21. The set of individuals or organizations that are actual or potential buyers of a product or service.
  22. The set of activities involved in getting products from the manufacturer to the right customer.
  23. The process of planning and executing the conception, pricing, promotion, and distribution of ideas, goods, and services.
  24. The total amount of money a company receives by selling its products or services.
  25. The process of creating and maintaining a positive image for a brand.
  26. A metric that measures the percentage of visitors who leave a website without navigating to other pages.
Down
  1. The process of determining the optimal price for a product or service.
  2. The use of traditional media channels such as TV, radio, and print for advertising.
  3. A marketing strategy that involves creating a sense of urgency by limiting the availability of a product.
  4. The process of monitoring and responding to online conversations about a brand.
  5. The process of optimizing a website to rank higher in search engine results.
  6. The set of values that a brand promises to deliver to its customers.
  7. (Customer Acquisition Cost) A metric that measures the cost of acquiring a new customer.
  8. A strategy that involves offering a low-cost product with the intention of making money on subsequent sales.
  9. The practice of adjusting marketing messages to appeal to specific cultural groups.
  10. The process of identifying and evaluating competitors and their strategies.
  11. The process of adjusting marketing strategies based on performance data.
  12. A marketing approach that focuses on creating and distributing valuable, relevant content to attract and engage a target audience.
  13. The use of celebrities or influencers to promote a product or brand.
  14. A measure of the proportion of people who visit a website and then leave without taking any further action.
  15. A visual symbol representing a brand.
  16. A marketing strategy that focuses on the local community.
  17. A strategy that aims to price a product lower than the competition to gain market share.
  18. A marketing approach that focuses on creating emotional connections with customers.
  19. A marketing channel where products are sold through intermediaries such as retailers.
  20. The four Ps of marketing Product, Price, Place, and Promotion.
  21. A type of marketing that encourages customers to share information about a product or service with others.
  22. The use of email to promote products or services.
  23. The visual, auditory, and olfactory elements used in marketing to create a memorable experience.
  24. A visual representation of a brand's values, personality, and positioning.

50 Clues: A visual symbol representing a brand. • The use of email to promote products or services. • The amount of money charged for a product or service. • A marketing strategy that focuses on the local community. • The process of influencing and controlling people's decisions. • The four Ps of marketing Product, Price, Place, and Promotion. • ...

Koalafi Crossword Tournament 2022-03-05

Koalafi Crossword Tournament crossword puzzle
Across
  1. Mandatory disclosure when the customer is making a payment with a card or ach not on file
  2. Tab were you can find how many past due days the customer have.
  3. What kind of food can make us smile?.
  4. Banking term that can't be use to explain how the lease agreement works.
  5. Legal bond between the customer and Koalafi in regards of the leased items or services.
  6. Second way out ou the lease agreement.
  7. When a payment is rejected by the bank it will show as?
  8. Period to get out of the lease without additional cost, varies between 90-120 days.
  9. What disclosure is mandatory for past due, pending settlement and charge off?
  10. Mandatory amount that need to be collected becuase its belongs to the state.
  11. Status were the customer have 30 days to select to create the lease agreement.
  12. Last option to ask when the customer missed or is not willing to verify the L4SSN or DOB.
  13. Acronym. Includes Initial payment, cash price of the leased items, taxes, and full cost of rental.
  14. Date stablished in the system once the dealer has receive the funds after delivering the items or service.
Down
  1. A month we report to the credit bureau agency.
  2. What belongs to you but is used more by others?
  3. When the customer has paid the full lease agreement including COR
  4. What kind of mail can a mouse send?
  5. Acronym. Escalation team that handle special cases in the best interest of Koalafi.
  6. Credit report agency that Koalafi reports to.
  7. Which is the only we can't collect since it's protected by a court order?.
  8. Legal document that gives permission to a lawyer to represent a customer, even negotiate on his/her behalf.
  9. What has a face and two hands but no arms or legs?
  10. Acronym. Additional amount agreed in the lease agreement if the customer is unable to pay within the cash+ period.
  11. A case were we must advise the customer to send a police report to our cs inbox to investigate and report back to the bureau if necessary.
  12. If the customer pass 120 days past due the account will be?
  13. What must be broken before you can use it?.
  14. Everyone has it and no one can lose it, what is it?.
  15. Last day to pay off the lease agreement.
  16. I am small and brow. I eat nuts. I can climb trees. I have a nice tail.
  17. Acronym. Is the amount the customer will have introduced in the conversation, but it is not forced to pay.

31 Clues: What kind of mail can a mouse send? • What kind of food can make us smile?. • Second way out ou the lease agreement. • Last day to pay off the lease agreement. • What must be broken before you can use it?. • Credit report agency that Koalafi reports to. • A month we report to the credit bureau agency. • What belongs to you but is used more by others? • ...

Service Modification and Usage 2017-04-13

Service Modification and Usage crossword puzzle
Across
  1. A system supplying a public need like communications .
  2. Utilisation of a service.
  3. An example of customer's Self Service Option (SSO)
  4. A network feature that allows high definition voice quality and faster call connection. Their service will remain on the 4G network while on a voice call, instead of falling back to 3G.
  5. Use of mobile, tablet or mobile broadband service while overseas to make/receive calls and connect to the internet.
  6. It enables customers with a compatible 4G capable service to video call other 4G customers with a compatible handset.
  7. To cause something to start or make active.
Down
  1. Contains Job Aids and Work Instructions.
  2. Performs network queries for Siebel and Legacy services. Note: This tool will time out after 4hrs of idle time.
  3. Suite of products for receiving and organizing voice messages.
  4. A request coming from customer. Example: bar data services such as Mobile Internet, SMS, and Voice calls.
  5. Make it partial or create minor changes.
  6. Customer's option to control usages for mobile services like SMS, voice calls, and data.
  7. Temporary suspension of service due to non-payment.
  8. To make inactive or disconnect.

15 Clues: Utilisation of a service. • To make inactive or disconnect. • Contains Job Aids and Work Instructions. • Make it partial or create minor changes. • To cause something to start or make active. • An example of customer's Self Service Option (SSO) • Temporary suspension of service due to non-payment. • A system supplying a public need like communications . • ...

Soft Skills Travel 2025-06-10

Soft Skills Travel crossword puzzle
Across
  1. The connection and rapport built with customers.
  2. Refers to using simple, clear language.
  3. Building a connection with customers.
  4. Paying attention to and understanding customer needs.
  5. Actively involving and connecting with customers.
  6. Anticipating customer needs and offering solutions.
  7. Taking ownership of actions and problems.
Down
  1. The act of conveying information and ideas.
  2. The specific words and phrases used in communication.
  3. Engaging and comfortable communication style.
  4. Taking responsibility for actions and outcomes.
  5. Showing consideration and appreciation for customers.
  6. Creating a sense of collaboration with customers.
  7. Answers or resolutions to problems.
  8. Focus on solutions and opportunities.
  9. Information given to improve performance or understanding.
  10. Understanding and sharing the feelings of others.
  11. The style and attitude conveyed in communication.
  12. The overall interaction and service provided to customers.

19 Clues: Answers or resolutions to problems. • Focus on solutions and opportunities. • Building a connection with customers. • Refers to using simple, clear language. • Taking ownership of actions and problems. • The act of conveying information and ideas. • Engaging and comfortable communication style. • Taking responsibility for actions and outcomes. • ...

Economics Vocabulary Modified 2023-04-28

Economics Vocabulary Modified crossword puzzle
Across
  1. Exit/out of the country
  2. Item you can touch/buy and keep, eat, or use
  3. How much of a good or service there is
  4. Person who buys the product; customer
  5. Bring in to the country
  6. How many people want a good or service
Down
  1. Something you enjoy but don’t need to survive
  2. Something you must have to survive
  3. Item that is made
  4. Person who creates the good/item
  5. Cannot touch/something someone does for you

11 Clues: Item that is made • Exit/out of the country • Bring in to the country • Person who creates the good/item • Something you must have to survive • Person who buys the product; customer • How much of a good or service there is • How many people want a good or service • Cannot touch/something someone does for you • Item you can touch/buy and keep, eat, or use • ...

smiONE CSM 2022 Crossword Puzzle 2022-09-22

smiONE CSM 2022 Crossword Puzzle crossword puzzle
Across
  1. support services director Jerri _____
  2. soft phone
  3. Use this for vacation
  4. California card color
  5. smiONE card vendor
  6. Aleida’s favorite pizza topping
  7. ____ equals bigger payday
  8. HR information system
  9. smiONE’s customer service philosophy
  10. Jennifer Dodd’s team
  11. VP _____ Blakemore
  12. FL In Network ATM
  13. Galileo aka
Down
  1. newest smiONE program
  2. Pamela’s outdoor activity
  3. our backing bank
  4. schedule guru’s
  5. most popular coin game
  6. Fraud Director _____ Sledge
  7. Bobby’s alter ego
  8. CS Director Chris’ favorite pastime
  9. final game of CSM
  10. corporate city
  11. going the ____ mile
  12. Own Navigate & _____
  13. ATM Network for most programs
  14. daily education Teams channel
  15. pay at the pump state
  16. Internal social media site
  17. Messaging service

30 Clues: soft phone • Galileo aka • corporate city • schedule guru’s • our backing bank • Bobby’s alter ego • final game of CSM • FL In Network ATM • Messaging service • smiONE card vendor • VP _____ Blakemore • going the ____ mile • Own Navigate & _____ • Jennifer Dodd’s team • newest smiONE program • Use this for vacation • California card color • HR information system • pay at the pump state • ...

Relationship Care 2013-09-23

Relationship Care crossword puzzle
Across
  1. Providing superior service the first time, every time.
  2. Voice of the Customer Measurement
  3. An important VoCM metric
  4. An important VoCM metric
Down
  1. They scored you between 1 and 6 on the VoCM survey.
  2. They scored you as a 9 or 10 on the VoCM survey.
  3. A concept of the American Express Brand Promise.
  4. A concept of the American Express Brand Promise.
  5. The actual time in conversation with the customer, not including follow-up activities
  6. They scored you as a 7 or 8 on the VoCM survey.
  7. To be the world's most respected service brand.

11 Clues: An important VoCM metric • An important VoCM metric • Voice of the Customer Measurement • They scored you as a 7 or 8 on the VoCM survey. • To be the world's most respected service brand. • They scored you as a 9 or 10 on the VoCM survey. • A concept of the American Express Brand Promise. • A concept of the American Express Brand Promise. • ...

Use the clues below to identify these terms related to Customer Service 2022-09-25

Use the clues below to identify these terms related to Customer Service crossword puzzle
Across
  1. A distinctive attribute possessed by someone or something
  2. Protection against an unexpected loss in exchange for a premium
  3. Involving the imagination
  4. To make a change
  5. Worth or importance
  6. Providing encouragement
  7. Showing strong beliefs or feelings
  8. To motivate
  9. One that purchases a product or service
  10. A favorable condition or position
  11. The process of becoming more confident/stronger
Down
  1. To introduce new methods or ideas
  2. Direct involvement with someone or something
  3. The ability to think about the future with imagination
  4. The quality of being outstanding
  5. A favorable set of circumstances
  6. The action of helping someone
  7. The process of living through events
  8. Affirmative or constructive
  9. Exchange of information
  10. An exciting activity
  11. Able to adjust to new conditions

22 Clues: To motivate • To make a change • Worth or importance • An exciting activity • Exchange of information • Providing encouragement • Involving the imagination • Affirmative or constructive • The action of helping someone • The quality of being outstanding • A favorable set of circumstances • Able to adjust to new conditions • To introduce new methods or ideas • ...

CX Lingo Challenge 2025-05-29

CX Lingo Challenge crossword puzzle
Across
  1. Internal docs repository
  2. Where issues go when they get weird
  3. Streamlining tasks without manual intervention
  4. Process of raising an issue to a higher level
  5. Measure of user satisfaction
  6. Information about reactions to a product or performance
  7. Core system or program enhancement
  8. A customer service platform we utilize
  9. A team sync session
  10. A CX agent's go-to term when exulting praise
Down
  1. Very Important Person; high-priority client
  2. Integrating new team members into the company
  3. Relay’s signature funds-moving magic
  4. Temporary solution that may become permanent
  5. CX's favorite response shortcut
  6. What CX handles with poise and humour
  7. Service Level Agreement
  8. Relay's AI sidekick
  9. Celebration of a work anniversary
  10. Event where the team aligns on goals

20 Clues: Relay's AI sidekick • A team sync session • Service Level Agreement • Internal docs repository • Measure of user satisfaction • CX's favorite response shortcut • Celebration of a work anniversary • Core system or program enhancement • Where issues go when they get weird • Relay’s signature funds-moving magic • Event where the team aligns on goals • ...

Turf Services 2024-02-14

Turf Services crossword puzzle
Across
  1. all quotes should have this about the area that we are going to be treating
  2. lime service is recommended to reduce this in the soil
  3. this type of service is two times the cost of the applications and are performed with application three
  4. this type of turf service is nine times the basic service then divide by six
  5. we do not treat for this but will schedule an estimate to determine the problem(two words)
Down
  1. do this to the quote after it is sold
  2. we have to get this before we end the call(two words)
  3. regardless of which turf service a customer signs up for they will consist of this amount of applicationsdan if a customer only wants a one time application this must be scheduled on this person only
  4. we can treat for wild violets at this cost

9 Clues: do this to the quote after it is sold • we can treat for wild violets at this cost • we have to get this before we end the call(two words) • lime service is recommended to reduce this in the soil • all quotes should have this about the area that we are going to be treating • this type of turf service is nine times the basic service then divide by six • ...

1 2020-08-16

1 crossword puzzle
Across
  1. Special Benefit
  2. Mutual Obligation Requirements
  3. Temporary incapacity
  4. Activity Exemption Summary
  5. Major Disputation to the job seeker’s home
  6. Natural Disaster Relief and Recovery Arrangements
  7. Temporary reduced work capacity
Down
  1. Indigenous Customer Service Officers
  2. Major Personal Crisis
  3. Sunset Widow Allowance
  4. Serious Illness
  5. Expectant Mother
  6. Declared National Disaster
  7. Foster Carer
  8. Nominated Visa Holder
  9. Annual Activity Requirement
  10. Other Special Circumstances

17 Clues: Foster Carer • Special Benefit • Serious Illness • Expectant Mother • Temporary incapacity • Major Personal Crisis • Nominated Visa Holder • Sunset Widow Allowance • Activity Exemption Summary • Declared National Disaster • Annual Activity Requirement • Other Special Circumstances • Mutual Obligation Requirements • Temporary reduced work capacity • Indigenous Customer Service Officers • ...

Restaurant 2025-06-19

Restaurant crossword puzzle
Across
  1. An eating utensil with a shallow bowl and a handle
  2. A person who serves food and drinks at a restaurant
  3. Someone who visits a restaurant to eat
  4. A set of instructions to prepare a specific dish
  5. A list of food and drinks available at a restaurant
  6. A small dish served before the main course
  7. The list of dishes and drinks a customer chooses to eat at a restaurant
  8. The style of cooking associated with a particular country or region
Down
  1. A person who greets and leads customers to their tables at a restaurant
  2. The area where the food is prepared and cooked at a restaurant
  3. A sweet dish served after the main course to satisfy the palate
  4. The assistance and attention provided to customers during their dining experience
  5. A piece of cloth used to clean your hands or mouth while eating
  6. A self-service meal where customers serve themselves from a variety of dishes

14 Clues: Someone who visits a restaurant to eat • A small dish served before the main course • A set of instructions to prepare a specific dish • An eating utensil with a shallow bowl and a handle • A person who serves food and drinks at a restaurant • A list of food and drinks available at a restaurant • The area where the food is prepared and cooked at a restaurant • ...

Relationship Care 2013-09-23

Relationship Care crossword puzzle
Across
  1. They scored you as a 7 or 8 on the VoCM survey.
  2. A concept of the American Express Brand Promise.
  3. The actual time in conversation with the customer, not including follow-up activities
  4. Voice of the Customer Measurement
  5. An important VoCM metric
  6. A concept of the American Express Brand Promise.
  7. They scored you as a 9 or 10 on the VoCM survey.
Down
  1. An important VoCM metric
  2. Providing superior service the first time, every time.
  3. To be the world's most respected service brand.
  4. They scored you between 1 and 6 on the VoCM survey.

11 Clues: An important VoCM metric • An important VoCM metric • Voice of the Customer Measurement • They scored you as a 7 or 8 on the VoCM survey. • To be the world's most respected service brand. • A concept of the American Express Brand Promise. • A concept of the American Express Brand Promise. • They scored you as a 9 or 10 on the VoCM survey. • ...

Service Modification and Usage 2017-04-13

Service Modification and Usage crossword puzzle
Across
  1. Make it partial or create minor changes.
  2. It enables customers with a compatible 4G capable service to video call other 4G customers with a compatible handset.
  3. To cause something to start or make active.
  4. Using mobile, tablet or mobile broadband service while overseas to make/receive calls and connect to the internet.
  5. Performs network queries for Siebel and Legacy services. Note: This tool will time out after 4hrs of idle time.
  6. utilisation of a service.
  7. A network feature that allows high definition voice quality and faster call connection. Their service will remain on the 4G network while on a voice call, instead of falling back to 3G.
Down
  1. Request coming from customer, example: bar data services such as Mobile Internet, SMS, and Voice calls.
  2. Contains Job Aids and Work Instructions.
  3. To make inactive or disconnect.
  4. suite of products for receiving and organizing voice messages.
  5. Temporary suspention of service due to non-payment.
  6. A system supplying a public need like communications .
  7. barring Customers’ option to control usages for mobile services like SMS, voice calls, and data.
  8. Account An example of customer's Self Service Option (SSO).

15 Clues: utilisation of a service. • To make inactive or disconnect. • Contains Job Aids and Work Instructions. • Make it partial or create minor changes. • To cause something to start or make active. • Temporary suspention of service due to non-payment. • A system supplying a public need like communications . • Account An example of customer's Self Service Option (SSO). • ...

HELPFUL TOOLS 2014-09-05

HELPFUL TOOLS crossword puzzle
Across
  1. what tool can used and is considered att's library
  2. what tool can be helpful in using when changing a customers mobile number
  3. what tool can be used to help the customer select the best data plan (1st Part)
  4. what tool can be used to help the customer select the best data plan (2nd Part)
  5. what hal OLAM been renamed to
  6. what tool can be used to track a customers order
  7. what tool cn be used to send the customer a text message,reset voicemail passcode, perform call forwarding
  8. what tool can be used to view the customers account online
Down
  1. what tool can be used to find out exactly what the mobile dowload purchase originated from
  2. what tool can be used to help the customer find a store in their area or any area in need to
  3. what does the "s" in csp stand for
  4. what tool can be used to see if a number can be ported over to att service
  5. what does the "p" in csp stand for
  6. what tool can be used to see if having any issues with services in the u.s.
  7. what does the "c" in csp stand for
  8. what tool can be used to see the customers discount and also see if any fees are waived as well

16 Clues: what hal OLAM been renamed to • what does the "s" in csp stand for • what does the "p" in csp stand for • what does the "c" in csp stand for • what tool can be used to track a customers order • what tool can used and is considered att's library • what tool can be used to view the customers account online • ...

HELPFUL TOOLS 2014-09-05

HELPFUL TOOLS crossword puzzle
Across
  1. what tool can be used to see if a number can be ported over to att service
  2. what has OLAM been renamed to
  3. what tool can be used to help the customer select the best data plan (1st Part)
  4. what tool can be used to see if having any issues with services in the U.S.
  5. what does the "p" in csp stand for
  6. what tool can be used to track a customer’s order
  7. what tool can be used to find out exactly what the mobile download purchase originated from
Down
  1. what tool can used and is considered att's library
  2. what tool can be used to help the customer select the best data plan (2nd Part)
  3. what tool can be used to send the customer a text message, reset voicemail passcode, perform call forwarding
  4. what tool can be used to see the customers discount and also see if any fees are waived as well
  5. what tool can be used to help the customer find a store in their area or any area in need to
  6. what tool can be used to view the customer’s account online
  7. what tool can be helpful in using when changing a customer’s mobile number
  8. what does the "c" in csp stand for
  9. what does the "s" in csp stand for

16 Clues: what has OLAM been renamed to • what does the "c" in csp stand for • what does the "p" in csp stand for • what does the "s" in csp stand for • what tool can be used to track a customer’s order • what tool can used and is considered att's library • what tool can be used to view the customer’s account online • ...

MoneyTime 7/8 #1 2025-07-15

MoneyTime 7/8 #1 crossword puzzle
Across
  1. Runs and owns their own business
  2. Company’s record of income and expenses
  3. Sells goods directly to customers
  4. Makes your business stand out
  5. Prepares a company’s financial documents
  6. An organisation where people buy or sell
Down
  1. Gets your message out to customers
  2. Paid promotion of a product or service
  3. Telling customers about your product
  4. Likely buyer of your product
  5. A physical item you can touch
  6. Money left after all expenses
  7. Something done for someone else
  8. What you want customers to know
  9. Someone who pays for services or goods
  10. Convincing someone to buy

16 Clues: Convincing someone to buy • Likely buyer of your product • A physical item you can touch • Money left after all expenses • Makes your business stand out • Something done for someone else • What you want customers to know • Runs and owns their own business • Sells goods directly to customers • Gets your message out to customers • Telling customers about your product • ...

The Unayo Crossword Challenge 2021-06-28

The Unayo Crossword Challenge crossword puzzle
Across
  1. You can't wear this chain around your neck, sorry
  2. Helps you get to month-end
  3. We can uplift this!
  4. A group it wouldn't hurt to join
  5. Something you owe your staff
  6. A seamless ecosystem of merchants and clients
  7. Make this happen from absolutely anywhere
  8. Move from one level to another
  9. Exchange a good or service for money
Down
  1. What schools and NGOs do to funds
  2. This person is always king
  3. You should probably settle these
  4. Most people call it cover
  5. Not always a purse in your pocket
  6. Another term for business owner
  7. Makes the world go round
  8. Number you dial to launch a service
  9. You should seize this!
  10. Code is the future
  11. Not a large company

20 Clues: Code is the future • We can uplift this! • Not a large company • You should seize this! • Makes the world go round • Most people call it cover • This person is always king • Helps you get to month-end • Something you owe your staff • Move from one level to another • Another term for business owner • You should probably settle these • A group it wouldn't hurt to join • ...

Customers 2022-09-01

Customers crossword puzzle
Across
  1. A facial expression, usually shows pleasure or amusement
  2. If the caller is upset, stay ___
  3. to ask, interrogate
  4. knowledge of or familiarity of a particular thing
  5. to establish as genuine
  6. Work done by one person or group that benefits another
  7. not hostile
  8. The best, remarkably good
  9. finish, end
Down
  1. intended for use by one person
  2. Transmit information
  3. quiet, steady perseverance
  4. Hear with intention
  5. Watch your ___ when speaking to customers
  6. Being of service or assistance
  7. a friendly message from someone who is absent
  8. Recognize with gratitude; be grateful for
  9. an advantage or profit gained from something
  10. with speed
  11. Possessing special skill or knowledge
  12. Someone who pays for goods or services

21 Clues: with speed • not hostile • finish, end • Hear with intention • to ask, interrogate • Transmit information • to establish as genuine • The best, remarkably good • quiet, steady perseverance • intended for use by one person • Being of service or assistance • If the caller is upset, stay ___ • Possessing special skill or knowledge • Someone who pays for goods or services • ...

HELPFUL TOOLS 2014-09-05

HELPFUL TOOLS crossword puzzle
Across
  1. what tool can be used to help the customer select the best data plan (1st Part)
  2. what tool can be used to view the customer’s account online
  3. what tool can be used to send the customer a text message, reset voicemail passcode, perform call forwarding
  4. what tool can be used to see the customers discount and also see if any fees are waived as well
  5. what tool can be used to help the customer select the best data plan (2nd Part)
  6. what tool can be helpful in using when changing a customer’s mobile number
  7. what does the "s" in csp stand for
  8. what tool can be used to see if having any issues with services in the U.S.
  9. what does the "c" in csp stand for
Down
  1. what does the "p" in csp stand for
  2. what tool can be used to help the customer find a store in their area or any area in need to
  3. what tool can be used to see if a number can be ported over to att service
  4. what has OLAM been renamed to
  5. what tool can be used to find out exactly what the mobile download purchase originated from
  6. what tool can be used to track a customer’s order
  7. what tool can used and is considered att's library

16 Clues: what has OLAM been renamed to • what does the "p" in csp stand for • what does the "s" in csp stand for • what does the "c" in csp stand for • what tool can be used to track a customer’s order • what tool can used and is considered att's library • what tool can be used to view the customer’s account online • ...

Kana Refresher 2016-08-26

Kana Refresher crossword puzzle
Across
  1. This support department can fix hold codes on a telephone order.
  2. If not pulling any search results, make sure no filters are enabled by clicking "_______ All" in the search column.
  3. If it can't be found by searching "Charter", try re-branding your search with this instead.
  4. Authorized user wants to remove themselves from being a authorized user. We must authenticate at the ______ level.
  5. To submit a KANA request first click "________ Customer" to begin.
  6. Wondering whether to use BOBO or Metaview Web to change a telephone feature? The "Metaswitch Feature ________" Kana doc will tell you where!
  7. NPP or New Pricing and _________.
  8. "This Kana doc is very useful, I'll add it to My ________."
  9. The Knowledge _______ section keep you informed of any major recent updates.
  10. If a customer is complaining we ran our wires messy during install. We can submit a damage claim request for a "_______ Cleanup"
Down
  1. KM1056000 is an example of a ________ ID.
  2. When searching for a modem/router combo search ______ Charter wifi
  3. KANA or formerly known as "____"
  4. This Kana doc tells us how to handle incoming dead air calls: How To: Handle _______ Calls [R/C]
  5. Unlimited Long distance includes the US, Canada, Virgin Islands, Puerto Rico and _______.
  6. Under this customer request category a Acct Holder Name Change form is found
  7. Oldest version of Internet Explorer we support
  8. When its not verifiable and customer demands it, offer a ________ credit.
  9. When sending a tech be sure to give the Courtesy Call _______.
  10. This department can set up a customer with seasonal service.

20 Clues: KANA or formerly known as "____" • NPP or New Pricing and _________. • KM1056000 is an example of a ________ ID. • Oldest version of Internet Explorer we support • "This Kana doc is very useful, I'll add it to My ________." • This department can set up a customer with seasonal service. • When sending a tech be sure to give the Courtesy Call _______. • ...

HELPFUL TOOLS 2014-09-05

HELPFUL TOOLS crossword puzzle
Across
  1. what tool can used and is considered att's library
  2. what tool can be used to view the customer’s account online
  3. what does the "s" in csp stand for
  4. what tool can be used to help the customer select the best data plan (2nd Part)
  5. what does the "p" in csp stand for
  6. what tool can be used to see the customers discount and also see if any fees are waived as well
  7. what does the "c" in csp stand for
  8. what tool can be used to send the customer a text message, reset voicemail passcode, perform call forwarding
  9. what tool can be used to help the customer select the best data plan (1st Part)
Down
  1. what tool can be used to see if a number can be ported over to att service
  2. what has OLAM been renamed to
  3. what tool can be used to track a customer’s order
  4. what tool can be used to help the customer find a store in their area or any area in need to
  5. what tool can be used to find out exactly what the mobile download purchase originated from
  6. what tool can be helpful in using when changing a customer’s mobile number
  7. what tool can be used to see if having any issues with services in the U.S.

16 Clues: what has OLAM been renamed to • what does the "s" in csp stand for • what does the "p" in csp stand for • what does the "c" in csp stand for • what tool can be used to track a customer’s order • what tool can used and is considered att's library • what tool can be used to view the customer’s account online • ...

Contact Center 2014-10-01

Contact Center crossword puzzle
Across
  1. Able to capture this customer number on the New System
  2. Replacing ALARS with this and innovations
  3. New address that is making Excise and Assessors smile
  4. Achieving maximum productivity with minimum interruption
  5. RMV’s own Google
  6. Your colleagues identified process requirements at these 2013 meetings
  7. Say so long to hopping these – there are way too many to count!
  8. View Customer Record – Suspensions will be  too – information easier to access with this degree view
  9. We are here at your…
  10. It’s all in the details
  11. Collaboration of services that is “open” on behalf of a customer and “closed” when resolved on New System
  12. Not in-line
  13. User Acceptance Testing
  14. Hand held devise to navigate through the New System
  15. New license kiosk name
  16. Method or technology expected to surpass present day techniques
  17. Picture displayed on a computer screen in order to help the user navigate a the system
Down
  1. Account Customers will have option to open with a user’s name and password - to manage their record, such as update own address
  2. Miss Bev loves this about the New System
  3. Edvard is a fan of this tool that allows for a note-taking area (acronym)
  4. Let the customer perform transaction on their own
  5. Official keeper of RMV records
  6. You put this person first all the time!
  7. Place where work will go in the new system to wait
  8. Contact Center is this!
  9. Acronym for the Modernization Program
  10. There is no “I” in Contact Center
  11. New equipment, process and system is all this for our Users
  12. Operating system
  13. New field on the New System

30 Clues: Not in-line • RMV’s own Google • Operating system • We are here at your… • New license kiosk name • Contact Center is this! • It’s all in the details • User Acceptance Testing • New field on the New System • Official keeper of RMV records • There is no “I” in Contact Center • Acronym for the Modernization Program • You put this person first all the time! • ...

Quality Assurance 2021-07-22

Quality Assurance crossword puzzle
Across
  1. Letting customer know they can request an exchange or return through our online service
  2. Where do you look before calling into the AQ
  3. Brand, name and customer name
  4. matching the customers pace & tone
Down
  1. informing customers of our current sale/promotions
  2. Feeling pity on a person
  3. making sure there are no other issues with customers order
  4. After each call you do this in DOMS & Gladly
  5. You have to check in with your customer every __ minutes
  6. ability to understand a persons feelings

10 Clues: Feeling pity on a person • Brand, name and customer name • matching the customers pace & tone • ability to understand a persons feelings • Where do you look before calling into the AQ • After each call you do this in DOMS & Gladly • informing customers of our current sale/promotions • You have to check in with your customer every __ minutes • ...

Crossword Puzzle BAU 2021-03-17

Crossword Puzzle BAU crossword puzzle
Across
  1. What program do we grant Urgent Payments in?
  2. What is the acronym for the team that can set up a un-contracted TPO payment for Income Management?
  3. The first E in EPED stands for?
  4. The type of nominee that receives the customer’s payment on their behalf is a _______nominee.
  5. What does the O stand for in TPO?
  6. What workflow do we use to view the current balance on a customer’s Basicscard?
  7. There are two types of allocation methods when it comes to Basciscards, they are Partial and ______.
  8. What is the name of the tool we use to complete and Email Release?
  9. What does the second O in PORO stand for?
  10. What program do we create Centrelink records in?
  11. If the customer get the error code RFM57 what message trigger are they getting?
Down
  1. In the hierarchy of Income Measures what is the third measure?
  2. We work in a _______ centre.
  3. What workflow do we use to move money from the Basicscard to the Income Management account?
  4. Centrepay is a ______ bill-paying service that is free for Centrelink customers.
  5. What is the acronym for the team that can assess a customer for an exemption from Income Management?
  6. What is the preferred payment method for an Urgent Payment?
  7. What screen does DL take you to in Customer First?
  8. If the customer is getting the error code RFM20, this is because the customer has entered the wrong _____.
  9. What type of payment can be granted once every 12 months, provided they have been on JSP for 3 months?

20 Clues: We work in a _______ centre. • The first E in EPED stands for? • What does the O stand for in TPO? • What does the second O in PORO stand for? • What program do we grant Urgent Payments in? • What program do we create Centrelink records in? • What screen does DL take you to in Customer First? • What is the preferred payment method for an Urgent Payment? • ...

Discount Tire CEC 2023-01-20

Discount Tire CEC crossword puzzle
Across
  1. Our ____________ is to make more dreams come true.
  2. To make dreams come true by providing the most inviting, easy, and safe tire and wheel purchase and service experience in the world.
  3. Agents should include details in their greeting if the BOT provided good information via the ___________ function.
  4. This is the acronym for our Operating Philosophies.
  5. We are honest, fair, and do what we believe is right.
  6. The screen in Genesis that displays tires, wheels, labor, accessories, and TPMS.
  7. The program we use to order products into the store that are currently out of stock.
  8. Discount Tire will not service tires that are _______________ or more past the DOT date.
  9. __________ of our customers and our people is our first consideration.
  10. World class greeting, thank or apologize, manners, addressing the immediate need, and actively listening to serve are all components of the ________________.
  11. This is what the customer would receive if they purchased tires online and scheduled an appointment at the same time.
  12. We promise that when you work for or do business with us, you will experience caring people doing the right thing is our ____________________.
  13. We must let our customers know that we price match and that we will not be ___________________.
  14. Earn the Visit, 3 Phase CES, and the Perfect Service Experience are called The 3 _______________.
Down
  1. We have _________ Brand Dimensions at Discount Tire.
  2. One of Discount Tire's Brand Dimensions is Low Prices, _________________.
  3. This is the main goal of the CEC.
  4. How many Life Lessons did Mr. Halle leave us with?
  5. This provides a real-time update of our customer's service on their vehicle.
  6. We should try to put customers on the ____________ rather than transfer to the store.
  7. The age at which Discount Tire recommends replacement.
  8. The Discount Tire _____________ is To be the Best! Our unique success is based on caring for and cultivating people, delighting our customers, and growing responsibly.
  9. Can be purchased to protect a customer's tires for the life of their tires.
  10. We use this acronym when a customer purchases their tires online and get them installed in the store.
  11. This is how many phases are in the Customer Experience Strategy (CES).
  12. The three E's are energy, _________, and enthusiasm.

26 Clues: This is the main goal of the CEC. • Our ____________ is to make more dreams come true. • How many Life Lessons did Mr. Halle leave us with? • This is the acronym for our Operating Philosophies. • We have _________ Brand Dimensions at Discount Tire. • The three E's are energy, _________, and enthusiasm. • We are honest, fair, and do what we believe is right. • ...

Policy Refresh! 2022-06-20

Policy Refresh! crossword puzzle
Across
  1. Items that cannot be expedited in any way
  2. Responsible for return shipping if they changed their mind about an item
  3. Dates are not guaranteed
  4. ORMD items must ship this way
  5. The address that must match the credit card
  6. Customer has 90 days for this
Down
  1. A score of at least 94% is required for a _____ grade for call monitoring for Customer Experience Scores
  2. What to do with address, phone and email on every customer service call
  3. Hawaii, Guam and Virgin Island orders do not quality for free shipping
  4. True/False - A tax exempt order must have payment applied before tax exemption can be processed
  5. Responsible for return shipping if item is defective
  6. Price match guarantee is 30 days and difference is in the form of a _______ Card

12 Clues: Dates are not guaranteed • ORMD items must ship this way • Customer has 90 days for this • Items that cannot be expedited in any way • The address that must match the credit card • Responsible for return shipping if item is defective • Hawaii, Guam and Virgin Island orders do not quality for free shipping • ...

CSW BUZZ MTN PUZZLE 2023-10-02

CSW BUZZ MTN PUZZLE crossword puzzle
Across
  1. enables individuals to buy and sell airtime from either their bank or their online wallet.
  2. This app gives you complete access to easily manage your account.
  3. Sets the expectations between the service provider and the customer and describes the products or services to be delivered, .
  4. Platform for purchasing MTN Products
  5. One of the qualities of customer service
Down
  1. MTN Chatbot
  2. Voice Over LTE
  3. Financial transactions and services that can be carried out using a mobile device such as a mobile phone or tablet.
  4. metric used to measure loyalty of customers.
  5. A broadband internet solution that offers customers amazing browsing and download speeds.

10 Clues: MTN Chatbot • Voice Over LTE • Platform for purchasing MTN Products • One of the qualities of customer service • metric used to measure loyalty of customers. • This app gives you complete access to easily manage your account. • A broadband internet solution that offers customers amazing browsing and download speeds. • ...

Know Your PFB Products 2024-12-09

Know Your PFB Products crossword puzzle
Across
  1. How old does the primary need to be to be considered a Senior?
  2. Account that holds the funds for your medical plan.
  3. Offers six cashier's checks or money orders per month
  4. How much does the customer pay for checks with a NOW account?
  5. Amount needed to open a Christmas Club Savings account?
  6. Monthly service charge on PFB Savings if balance is below $300?
  7. What is the paper statement fee for most accounts?
Down
  1. Number of withdrawals monthly on a Money Market account.
  2. Annual Percentage Yield
  3. Retirement account?
  4. Maximum service charge for a Platinum Club account?
  5. Number of withdrawals monthly on an Emergency Savings account
  6. Requires a $500 daily balance to avoid fee but $1,500 to gain interest?
  7. Deposits made using the on-line app.
  8. Account that allows no service fee until the primary owner reaches 19 years of age.
  9. Monthly service charge for a Money Market account?

16 Clues: Retirement account? • Annual Percentage Yield • Deposits made using the on-line app. • Monthly service charge for a Money Market account? • What is the paper statement fee for most accounts? • Maximum service charge for a Platinum Club account? • Account that holds the funds for your medical plan. • Offers six cashier's checks or money orders per month • ...

2024 TTW CROSSWORD PUZZLE 2024-05-14

2024 TTW CROSSWORD PUZZLE crossword puzzle
Across
  1. Name the workplace that we can watch the rerun of TTW Demo
  2. 70% for TTW 2024 refers to?
  3. What is 10% for TTW 2024 delivery action refers to?
  4. I always use this service step when handling customers
  5. In the Demo video, who introduced the new TTW 2024?
  6. TTW is an abbreviation for
Down
  1. When needed, always a _______    _________ to a colleague who is competent and able to share important information
  2. We use this note to perform warm transfer
  3. The _______  ________is a crucial component of the customer service charter checklist
  4. On each TTW week, branch staff need to do this on RHB Way Workplace
  5. The latest activity introduced for TTW 2024 is______
  6. In resolving customer issues, we need to _____ and address each case within the timeline
  7. What type of video was presented by the GCX team?
  8. with Peers   20% refers to ____________

14 Clues: TTW is an abbreviation for • 70% for TTW 2024 refers to? • with Peers   20% refers to ____________ • We use this note to perform warm transfer • What type of video was presented by the GCX team? • What is 10% for TTW 2024 delivery action refers to? • In the Demo video, who introduced the new TTW 2024? • The latest activity introduced for TTW 2024 is______ • ...

CSW BUZZ MTN PUZZLE 2023-10-02

CSW BUZZ MTN PUZZLE crossword puzzle
Across
  1. enables individuals to buy and sell airtime from either their bank or their online wallet.
  2. This app gives you complete access to easily manage your account.
  3. Sets the expectations between the service provider and the customer and describes the products or services to be delivered, .
  4. Platform for purchasing MTN Products
  5. One of the qualities of customer service
Down
  1. MTN Chatbot
  2. Voice Over LTE
  3. Financial transactions and services that can be carried out using a mobile device such as a mobile phone or tablet.
  4. metric used to measure loyalty of customers.
  5. A broadband internet solution that offers customers amazing browsing and download speeds.

10 Clues: MTN Chatbot • Voice Over LTE • Platform for purchasing MTN Products • One of the qualities of customer service • metric used to measure loyalty of customers. • This app gives you complete access to easily manage your account. • A broadband internet solution that offers customers amazing browsing and download speeds. • ...

ITIL4 - Day One 2020-09-28

ITIL4 - Day One crossword puzzle
Across
  1. uses services
  2. functionality offered by a product or service to meet a particular need
  3. result for a stakeholder enabled by one or more outputs
  4. assurance product or service will meet agreed requirements
  5. perceived benefits, usefulness, and importance of something
  6. authorizes budget
  7. defines requirements for services
Down
  1. a configuration of resources
  2. enables value co-creation
  3. any person or group that has its own functions with responsibilities, authorities, and relationships
  4. tangible or intangible delivery of an activity

11 Clues: uses services • authorizes budget • enables value co-creation • a configuration of resources • defines requirements for services • tangible or intangible delivery of an activity • result for a stakeholder enabled by one or more outputs • assurance product or service will meet agreed requirements • perceived benefits, usefulness, and importance of something • ...

Nesting Fun - Now with Spelling! 2014-06-12

Nesting Fun - Now with Spelling! crossword puzzle
Across
  1. Located in CAP, this helps guide you through your calls.
  2. Tells the STB and the TV what to do, once programmed.
  3. When an entire neighbourhood/city/region experiences issues.
  4. This part of your WFE flow deals with Customer Education.
  5. The tool we use to find the status of a technician appointment (where is that guy, anyways?).
  6. Where we tune in to watch U-verse on a television.
  7. If the customer has an ONT, the fiber cable goes all the way here.
  8. "Where's my order?" tool.
  9. IP address type that never changes.
  10. Tool that lets us log into the customer's RG remotely.
  11. The best way to reach out for help from your team.
  12. Live this every day to make the customer's experience unique and memorable.
  13. "Client Unprovisioned" message on a STB/DVR means this box is...
  14. Your work phone.
  15. This light is needed for everything to work, but cannot exist without the second most important light on the modem.
  16. The cord that makes a computer go from wireless to wired.
  17. This place handles cancellation requests.
  18. Clear this from your browser.
  19. The tool that lets us check whether the customer can view a sporting event.
  20. The IP in IPTV.
  21. The office that controls video content for entire states.
  22. A ticket we submit for SPP provisioning errors (with a very unfortunate acronym).
  23. Suffix to FTTN when a customer has two lines going to their home.
  24. A High Definition video cable.
  25. Account Status when services are completely installed.
  26. Change these for the phone through the CSR Portal.
  27. What a customer asks for when their services are out (Go BIBA).
  28. Create a change order with this.
Down
  1. One of the jacks on the back of the RG that accepts the Uverse signal from outside the home (color).
  2. This makes the ISB7005 special.
  3. One of the operating systems we support.
  4. "I can help you with that" is a good example of this type of statement.
  5. A tool to check for errors on an order.
  6. Reset this if a customer cannot access their online account.
  7. The e-mail address that the customer would like to be contacted on for order updates, tech appointments, etc.
  8. An AT&T website that we use to look up information for our calls.
  9. The phone number to call to finish a CSI VoIP order.
  10. Customer will have this when they have U-verse internet, but no Plain Old Telephone Service.
  11. Do this before ordering, dispatching or releasing.
  12. We have Specialists to help you find this.
  13. When SDP shows the member ID, but G2 can't see it.
  14. A Sutherland website that we use to look up information for our calls.
  15. The promotion types we're allowed to use.
  16. Department that handles Out of Scope computer issues.
  17. The person who is supposed to help you develop when you're in production.
  18. The escalation department that seems to handle everything we can't, and makes AOTS tickets.
  19. The State that always needs filters on IPDSL.
  20. The LNP tool checks this property of the phone number.
  21. The VIP2250, ISB7500 and IPH8005 are all examples of a ___ ___ DVR.
  22. We usually call this department "Accounts Receivable" because they deal with past due amounts.
  23. What we call a STB when talking to a customer.
  24. The second most important light on the modem.
  25. Clean these from a browser, they're better in milk.
  26. Where the fiber changes to copper in FTTN.
  27. When a receiver is ready to be plugged in, SDP will show the Order Status is this.
  28. AT&T's customer satisfaction survey.
  29. It sets the tone for the call.
  30. The alter-ego name for the UFO Support Page.
  31. What we call an RG when talking to a customer.

59 Clues: The IP in IPTV. • Your work phone. • "Where's my order?" tool. • Clear this from your browser. • A High Definition video cable. • It sets the tone for the call. • This makes the ISB7005 special. • Create a change order with this. • IP address type that never changes. • AT&T's customer satisfaction survey. • A tool to check for errors on an order. • ...

BH 2022-02-08

BH crossword puzzle
Across
  1. Page to see the Great Places winners
  2. Who are we helping to travel between gardens
  3. Type of kitchen in Peterborough
  4. Laura is this mentor
  5. Heads up the plastics reduction team
  6. Ennis, Who trained to become a MHFA
  7. Delighted customer’s cat
  8. Find your rewards at the Benefit (3)
  9. Day, New employee holiday for you
  10. What pay gap reduced again
  11. Roof, Our Gender Equality Network is under this
Down
  1. Confidential hotline
  2. Dean has embraced this working
  3. Workforce that launched in 2018
  4. 5 of these towards safety
  5. Call percentage for password resets
  6. Quality Code points
  7. Topping the long service
  8. £1000 to whose Foundation
  9. National Customer Service Award Winner
  10. Brick team on charity push

21 Clues: Quality Code points • Confidential hotline • Laura is this mentor • Topping the long service • Delighted customer’s cat • 5 of these towards safety • £1000 to whose Foundation • Brick team on charity push • What pay gap reduced again • Dean has embraced this working • Workforce that launched in 2018 • Type of kitchen in Peterborough • Day, New employee holiday for you • ...

Knowledge Hub 2018-02-02

Knowledge Hub crossword puzzle
Across
  1. This is the first article under the “Updating Account Information” category on the Customer Service Quick Links list: About Updating an ________
  2. What title convention is used for articles containing general information about a topic?
  3. This is a link that you can add to your homepage containing an organized list of topics and article links that have been identified as key CCS articles
  4. Using the Customer Service Quick Links will allow you to increase ______ and reduce friction
  5. In the article containing the steps to process a missed new account discount, the 5th step advises you to click ________
  6. Article titles beginning with a verb ending in “ing” describe the ______ to complete a task
  7. In the article that lists the timeframes for payment processing, what is the 2nd payment process listed?
  8. In order to streamline content, what was done to 390 unnecessary or repetitious articles?
Down
  1. On the Knowledge Hub homepage the left-hand side lists your unread ________
  2. In the article that lists the steps to handling a fee adjustment, what is the first type of fee or charge listed?
  3. This is the first category on the Customer Service Quick Links list
  4. When viewing an article, the right-hand side of the page contains links to related ________
  5. New terms & rules were created in the Knowledge Hub search engine to improve _______
  6. Reference articles that provide information on a single topic that supports a single task (ex: Dispute Timeframes) begin with a _______

14 Clues: This is the first category on the Customer Service Quick Links list • On the Knowledge Hub homepage the left-hand side lists your unread ________ • New terms & rules were created in the Knowledge Hub search engine to improve _______ • What title convention is used for articles containing general information about a topic? • ...

Sadlak Adventures 2013-10-01

Sadlak Adventures crossword puzzle
Across
  1. How many Dan's work at Sadlak?
  2. Recently Retired
  3. What customer is located in Springfield MA?
  4. How many female employees are employed at Sadlak
  5. Everyone's favorite employee
  6. What parts are TiN Coated Parts
  7. Who takes parts home to work on them
  8. How many families have more than one family member working at Sadlak
Down
  1. In which branch of the service did Roger serve?
  2. What is the city where our engraving is done
  3. What year did Mike start Sadlak Innovative Design Co?
  4. What alloy is the most expensive scope mount made of
  5. Who is Dan Kjellquist's uncle?
  6. Which customer requires custom labels
  7. Best selling AR Parts
  8. Which two employees's hobby is flying miniature helicopters
  9. Owner
  10. Assembly What Department is headed by Kevin Beaumont
  11. Who does general inspection?

19 Clues: Owner • Recently Retired • Best selling AR Parts • Everyone's favorite employee • Who does general inspection? • How many Dan's work at Sadlak? • Who is Dan Kjellquist's uncle? • What parts are TiN Coated Parts • Who takes parts home to work on them • Which customer requires custom labels • What customer is located in Springfield MA? • What is the city where our engraving is done • ...

Going shopping 2023-03-23

Going shopping crossword puzzle
Across
  1. small container with handles
  2. a product with discount
  3. it has four wheels and a bar
  4. receives the customer's money
  5. someone who pays for a product or service
  6. plastic object that is used to pay
Down
  1. helps the customer decide what to buy
  2. available for purchase
  3. it tells the total amount of products and their price
  4. piece of paper that indicates the price of a product
  5. bills and coins

11 Clues: bills and coins • available for purchase • a product with discount • small container with handles • it has four wheels and a bar • receives the customer's money • plastic object that is used to pay • helps the customer decide what to buy • someone who pays for a product or service • piece of paper that indicates the price of a product • ...

Customer Service Week - Crossword Puzzle 2012-09-17

Customer Service Week - Crossword Puzzle crossword puzzle
Across
  1. Capital of England
  2. We are a Responsible international organisation,in managing and reducing the negative environmental impacts created through our activities worldwide. Therefore we are a ………. Organisation
  3. Systematic investigation to establish facts or collect information on a subject
  4. We recognise that the care and welfare of children is paramount and that all children have the right to equal protection from all types of harm or abuse. We give our priority to child …………………….
  5. Number of main regions that the BC works
Down
  1. We have 3 core areas of work, and one of them is
  2. We want to ………… our customers
  3. The world's leading test of English for higher education, immigration and employment
  4. One of the UK – School exams that we conduct
  5. The scientific study of all forms of human and animal behaviour
  6. We make effective use of the differences and similarities between people. This is called ………..
  7. We have 8 regions in the world, and BC sri Lankan belongs to the ……………….. Region
  8. Our purpose : The British Council creates international opportunities for the people of the UK and other countries and builds ……….. between them worldwide.

13 Clues: Capital of England • We want to ………… our customers • Number of main regions that the BC works • One of the UK – School exams that we conduct • We have 3 core areas of work, and one of them is • The scientific study of all forms of human and animal behaviour • Systematic investigation to establish facts or collect information on a subject • ...

Chapter 2 Vocab - Customer Service 2022-02-23

Chapter 2 Vocab - Customer Service crossword puzzle
Across
  1. People think that their skills and knowledge are fixed traits that can not be developed.
  2. are the advantages that make a certain product or service a good choice for the consumer. They answer the question, “Why?”
  3. Do not interrupt the customer unless it is necessary to do so.
  4. Don’t be too familiar and assume an instant friendship
  5. to avoid thinking about what the customer or you will say next
  6. Begin with the words Who, What, When, Where, Why, or How. They can’t be answered with a yes or no.
  7. Are designed to get you a short answer or yes/no answer. Usually begin with Will, Can, May, Are and Do.
  8. can be touched, tasted, seen, smelled and/or heard.
Down
  1. is information learned and used to help customers understand how a product or service will meet their needs.
  2. Means that you are hearing and understanding what a speaker is saying out loud and any messages suggested behind the words.
  3. Maintain eye contact, control facial expressions and do not cross your arms
  4. People believe that their abilities are developed and can continuously improve through Learning, focus, and determination.
  5. Don’t ask multiple icebreaker questions or be overly talkative

13 Clues: can be touched, tasted, seen, smelled and/or heard. • Don’t be too familiar and assume an instant friendship • Do not interrupt the customer unless it is necessary to do so. • Don’t ask multiple icebreaker questions or be overly talkative • to avoid thinking about what the customer or you will say next • ...

HomeServe Review - Section 1 2022-09-20

HomeServe Review - Section 1 crossword puzzle
Across
  1. Who the customer calls when they want to cancel coverage or need to schedule service
  2. Name for the annual allowed number of dollars toward repairs
  3. Type of damage that we do NOT cover
  4. Coverage is optional or required
  5. Out-of-pocket dollars for all covered repairs up to the benefit amount
  6. Southern state we offer service to
  7. CNP Partner for Service in TX and MS
  8. Type of resident who is eligible to enroll in Surge only
Down
  1. Southeastern state we provide service to
  2. Type of property we do NOT provide service to
  3. Number of allowed service visits per year, up to benefit amount
  4. Only this type of person is allowed to enroll along with the homeowner
  5. Who provides the services? Contractor or HomeServe employee
  6. Number of days in the waiting period (after enrollment)

14 Clues: Coverage is optional or required • Southern state we offer service to • Type of damage that we do NOT cover • CNP Partner for Service in TX and MS • Southeastern state we provide service to • Type of property we do NOT provide service to • Number of days in the waiting period (after enrollment) • Type of resident who is eligible to enroll in Surge only • ...

HELPFUL TOOLS 2014-09-05

HELPFUL TOOLS crossword puzzle
Across
  1. what has OLAM been renamed to
  2. what tool can be used to view the customer’s account online
  3. what tool can be used to see if a number can be ported over to att service
  4. what does the "p" in csp stand for
  5. what tool can be used to help the customer find a store in their area or any area in need to
  6. what tool can be used to find out exactly what the mobile download purchase originated from
  7. what tool can used and is considered att's library
  8. what does the "c" in csp stand for
  9. what tool can be helpful in using when changing a customer’s mobile number
Down
  1. what tool can be used to see the customers discount and also see if any fees are waived as well
  2. what tool can be used to help the customer select the best data plan (1st Part)
  3. what tool can be used to track a customer’s order
  4. what does the "s" in csp stand for
  5. what tool can be used to help the customer select the best data plan (2nd Part)
  6. what tool can be used to see if having any issues with services in the U.S.
  7. what tool can be used to send the customer a text message, reset voicemail passcode, perform call forwarding

16 Clues: what has OLAM been renamed to • what does the "s" in csp stand for • what does the "p" in csp stand for • what does the "c" in csp stand for • what tool can be used to track a customer’s order • what tool can used and is considered att's library • what tool can be used to view the customer’s account online • ...

Customer Engagement 2013-04-22

Customer Engagement crossword puzzle
Across
  1. What we all should be, in relation to customer service
  2. It's why we have TWO ears
  3. This type of attitude makes it easy to engage customers
Down
  1. What we say as we conclude a sale
  2. The way we want our customers to feel when visiting our store
  3. Minimum distance where staff should ackonwledge customers on trading floor
  4. What we do as queues start to build
  5. Customers can tell if this is not genuine
  6. Simple greeting when engaging a customer
  7. The first step to customer engagement

10 Clues: It's why we have TWO ears • What we say as we conclude a sale • What we do as queues start to build • The first step to customer engagement • Simple greeting when engaging a customer • Customers can tell if this is not genuine • What we all should be, in relation to customer service • This type of attitude makes it easy to engage customers • ...

NEON PH 2021-09-14

NEON PH crossword puzzle
Across
  1. - assistance, kindness, helping hand
  2. - mentality, way of thinking, logic
  3. - raise, improve, uplift
  4. - assumption, intention, outlook
Down
  1. - connection, association, correlation
  2. - overview, consideration, scrutiny
  3. - showing, presentation, execution
  4. - civilization, society, way of life
  5. - teamwork, joint effort, working together
  6. - development, upgrade, refinement
  7. - encounter, participation, involvement
  8. - contentment, fulfillment, pleasure
  9. - partner, shareholder, collaborator
  10. - buyer, receiver, consumer
  11. - response, comment, reaction

15 Clues: - raise, improve, uplift • - buyer, receiver, consumer • - response, comment, reaction • - assumption, intention, outlook • - showing, presentation, execution • - development, upgrade, refinement • - overview, consideration, scrutiny • - mentality, way of thinking, logic • - civilization, society, way of life • - assistance, kindness, helping hand • ...

UPC Service Excellence 2019-03-21

UPC Service Excellence crossword puzzle
Across
  1. The opposite of negative; the type of attitude you should maintain while being at work.
  2. Stating your name and role if patient is a stranger, or stating the name and role of the next person the patient will encounter.
  3. Listening to your patient and actually hearing what they are saying; taking care of the patient the way you would expect to be taken care of.
  4. Superior quality rating for customer service.
  5. Non verbal communication that can easily be misread.
Down
  1. Talking a patient through the services you will be providing either prior or during the service.
  2. Stating the specific estimated time your services, the wait, or the total appointment should take.
  3. Raise your eyes up with a smile on your face to great an incoming patient.
  4. Thanking the patient for allowing you to care for them.
  5. Tool used to guide employees through customer service that qualifies as service excellence.

10 Clues: Superior quality rating for customer service. • Non verbal communication that can easily be misread. • Thanking the patient for allowing you to care for them. • Raise your eyes up with a smile on your face to great an incoming patient. • The opposite of negative; the type of attitude you should maintain while being at work. • ...

Business Key Terms (Old and New) 2025-11-17

Business Key Terms (Old and New) crossword puzzle
Across
  1. Something physical you can touch and buy, like shoes or a phone.
  2. A smaller group inside a market, like teenagers or parents.
  3. The person who buys the product or service.
  4. How much money a business spends to make or buy something.
  5. A fact about a product, like “waterproof” or “64GB storage”.
Down
  1. How the feature helps the customer, like “keeps your items dry”.
  2. Money a business earns from selling products or services.
  3. What makes a product different from the competition.
  4. Something a business does for you, like a haircut or delivery.
  5. Market The group of people a business wants to sell to.

10 Clues: The person who buys the product or service. • What makes a product different from the competition. • Market The group of people a business wants to sell to. • Money a business earns from selling products or services. • How much money a business spends to make or buy something. • A smaller group inside a market, like teenagers or parents. • ...

Nesting Fun - Now in Crossword Format 2014-06-12

Nesting Fun - Now in Crossword Format crossword puzzle
Across
  1. The alter-ego name for the UFO Support Page.
  2. The escalation department that seems to handle everything we can't, and makes AOTS tickets.
  3. What we call an RG when talking to a customer.
  4. Where the fiber changes to copper in FTTN.
  5. Reset this if a customer cannot access their online account.
  6. Suffix to FTTN when a customer has two lines going to their home.
  7. Tells the STB and the TV what to do, once programmed.
  8. Create a change order with this.
  9. The VIP2250, ISB7500 and IPH8005 are all examples of a ___ ___ DVR.
  10. Live this every day to make the customer's experience unique and memorable.
  11. "Client Unprovisioned" message on a STB/DVR means this box is...
  12. The tool we use to find the status of a technician appointment (where is that guy, anyways?).
  13. Department that handles Out of Scope computer issues.
  14. We usually call this department "Accounts Receivable" because they deal with past due amounts.
  15. The phone number to call to finish a CSI VoIP order.
  16. This part of your WFE flow deals with Customer Education.
  17. IP address type that never changes.
  18. What a customer asks for when their services are out (Go BIBA).
  19. The IP in IPTV.
  20. A tool to check for errors on an order.
  21. When an entire neighbourhood/city/region experiences issues.
  22. When a receiver is ready to be plugged in, SDP will show the Order Status is this.
  23. The tool that lets us check whether the customer can view a sporting event.
  24. This makes the ISB7005 special.
  25. This light is needed for everything to work, but cannot exist without the second most important light on the modem.
  26. Account Status when services are completely installed.
  27. Clean these from a browser, they're better in milk.
Down
  1. A ticket we submit for SPP provisioning errors (with a very unfortunate acronym).
  2. The office that controls video content for entire states.
  3. Tool that lets us log into the customer's RG remotely.
  4. Customer will have this when they have U-verse internet, but no Plain Old Telephone Service.
  5. If the customer has an ONT, the fiber cable goes all the way here.
  6. The State that always needs filters on IPDSL.
  7. The best way to reach out for help from your team.
  8. "I can help you with that" is a good example of this type of statement.
  9. The LNP tool checks this property of the phone number.
  10. When SDP shows the member ID, but G2 can't see it.
  11. A High Definition video cable.
  12. It sets the tone for the call.
  13. We have Specialists to help you find this.
  14. Do this before ordering, dispatching or releasing.
  15. One of the operating systems we support.
  16. Change these for the phone through the CSR Portal.
  17. What we call a STB when talking to a customer.
  18. The person who is supposed to help you develop when you're in production.
  19. Located in CAP, this helps guide you through your calls.
  20. A Sutherland website that we use to look up information for our calls.
  21. "Where's my order?" tool.
  22. An AT&T website that we use to look up information for our calls.
  23. AT&T's customer satisfaction survey.
  24. This place handles cancellation requests.
  25. The cord that makes a computer go from wireless to wired.
  26. The e-mail address that the customer would like to be contacted on for order updates, tech appointments, etc.
  27. The second most important light on the modem.
  28. Where we tune in to watch U-verse on a television.
  29. Your work phone.
  30. The promotion types we're allowed to use.
  31. One of the jacks on the back of the RG that accepts the Uverse signal from outside the home (color).
  32. Clear this from your browser.

59 Clues: The IP in IPTV. • Your work phone. • "Where's my order?" tool. • Clear this from your browser. • A High Definition video cable. • It sets the tone for the call. • This makes the ISB7005 special. • Create a change order with this. • IP address type that never changes. • AT&T's customer satisfaction survey. • A tool to check for errors on an order. • ...

Business Models Used in Marketing 2025-11-20

Business Models Used in Marketing crossword puzzle
Across
  1. Innovations, automation, R&D spending, the rate of change in technology, and technological awareness in the market.
  2. The actual good or service offered, including its design, features, quality, packaging, and branding.
  3. The systems and procedures involved in delivering the product or service, aiming for seamless customer experience and efficiency
  4. Factors like GDP, interest rates, inflation rates, exchange rates, disposable income, and economic cycles that affect profitability and consumer purchasing power.
  5. Moral principles and values guiding business practices, public attitudes toward corporate behavior, fair labor rights, and ethical sourcing.
Down
  1. The activities used to communicate the product's value to the target audience
  2. Employees, sales staff, and anyone who interacts with the customer, as their behavior and performance influence the customer experience.
  3. The legal framework, including industry-specific regulations, labor laws, intellectual property laws, consumer protection legislation, and health and safety rules.
  4. Ecological and physical factors, including climate change, pollution regulations, weather conditions, availability of natural resources, and corporate social responsibility (CSR)
  5. Government policies, political stability, trade restrictions, tariffs, tax policy, and other political forces that influence business operations.
  6. Evidence The tangible cues of a service or product, such as the physical environment (store layout), packaging, branding, and website design, that reinforce the brand's value.
  7. Cultural and demographic trends, population growth rates, age distribution, lifestyle changes, and consumer attitudes.
  8. The amount customers pay for the product, which affects profitability and consumer perception.
  9. The distribution channels and locations used to make the product accessible to the target market.

14 Clues: The activities used to communicate the product's value to the target audience • The amount customers pay for the product, which affects profitability and consumer perception. • The distribution channels and locations used to make the product accessible to the target market. • ...

Organization of the operations process - 2 2019-02-28

Organization of the operations process - 2 crossword puzzle
Across
  1. ___ technology can be seen as an attempt to obtain some of the cost benefits of flowlines in a batch environment
  2. Location near a source of raw materials is a prerequisite for ___ processes
  3. An excessive stress on efficiency in control systems can also lead to ___ performance
  4. Characteristic of the service that implies that demand for service follows short-term patterns
  5. This process type is used in chemical processing
  6. A well-designed flowline must be balanced so that each stage is operating at the same ___ of output
  7. The batch size is frequently determined by economic ___, but may also be dictated by demand
  8. The greater the degree of ___ of the service, the more predictable and reproducible its delivery
  9. Characteristic of the service that implies that services rarely have a comprehensive agreed specification
  10. Characteristic of the service that implies that production and consumption of the service are simultaneous
  11. The political and social environment has an effect upon operations through improving standards of ___, health and safety at work
Down
  1. Characteristic of the service that implies that service cannot be stocked
  2. Customers who are presented with few ___ will take less time to make a choice
  3. In a ___, the fixed sequence of operations is embedded into the design of the line so that trasport is minimized
  4. An important difference between manufacturing and service operations is the presence of the ___
  5. Project operations differ from job operation only in scale and ___
  6. The alternative to ___ decentralization is total decentralization
  7. It refers to fundamental facilities and systems serving a business
  8. A frequently reported benefit of group technology is greater motivation and job ___
  9. Flowlines are intrinsically ___; they are designed to produce a particular product at a particular rate of output

20 Clues: This process type is used in chemical processing • The alternative to ___ decentralization is total decentralization • Project operations differ from job operation only in scale and ___ • It refers to fundamental facilities and systems serving a business • Characteristic of the service that implies that service cannot be stocked • ...

Writing task 5 2024-04-08

Writing task 5 crossword puzzle
Across
  1. επιπλέον
  2. συνεπώς , ως αποτέλεσμα
  3. εξυπηρέτηση
  4. πρόθυμος
  5. πελάτης
Down
  1. οποτεδήποτε
  2. με αλλά λόγια
  3. προσβάσιμος
  4. βολικός

9 Clues: βολικός • πελάτης • επιπλέον • πρόθυμος • οποτεδήποτε • προσβάσιμος • εξυπηρέτηση • με αλλά λόγια • συνεπώς , ως αποτέλεσμα

Claims Strategy 2016-11-30

Claims Strategy crossword puzzle
Across
  1. Progressives key tactical priorities are Liability/subrogation, fraud, total loss, and ________.
  2. In Mike Sieger's strategy explanation video he lists customer service, work environment, and accuracy and efficiency as progressive's ___________.
  3. Employee engagement focuses on pride, purpose, and _______.
  4. In regards to customer service, we will deliver a customer service that reduces_________ without compromising other goals.
  5. The five communication behaviors are to Listen, explain , honor, respond and ________.
Down
  1. Progressive strives to improve our operational outcomes by implementing changes that strengthen our ______________.
  2. Our claims strategy states that 'We contribute to Progressive's growth & ________ by resolving claims quickly, efficiently, and paying the right amount every time.'
  3. Mike Sieger explains that in our current strategy statement our contribution to progressive's growth and profitability rely significantly on our claims__________.

8 Clues: Employee engagement focuses on pride, purpose, and _______. • The five communication behaviors are to Listen, explain , honor, respond and ________. • Progressives key tactical priorities are Liability/subrogation, fraud, total loss, and ________. • ...

Business Vocabulary 2024-06-14

Business Vocabulary crossword puzzle
Across
  1. a piece of work that someone needs to do
  2. the highest ranking person of a business
  3. an explanation of an organisations reason for operating, it's purpose, overall goal
  4. a large sum of money you use to start a business
  5. advice, criticism etc about how successful or useful something is
  6. when businesses or people are trying to be more successful than each other
  7. a nice way to close an email
  8. the person/company who buys goods/services from you
  9. a written list of points to be discussed in a meeting
  10. additions for employees ie company car, bonus etc
Down
  1. official permission
  2. when customers tell other customer, friends about a product/service of a company
  3. this is what makes your company product/service different from others
  4. player a member of a group/department that work together
  5. a division of a large organisation
  6. a word used to describe the direction of something going up ie price
  7. part of a business that makes the most money,itis the most important part
  8. an additional cost for a company ie electricity, gas
  9. a suggested plan to introduce a new product/serviceor a project

19 Clues: official permission • a nice way to close an email • a division of a large organisation • a piece of work that someone needs to do • the highest ranking person of a business • a large sum of money you use to start a business • additions for employees ie company car, bonus etc • the person/company who buys goods/services from you • ...

WHL Day 1.1 2024-04-08

WHL Day 1.1 crossword puzzle
Across
  1. Program that allows for digital notes with folders and pages. You have been provided a framework for your notes at the beginning of this class.
  2. Division that distributes chemotherapy drugs and medical/surgical supplies to community-based oncology practices.
  3. Customer Maintenance team that sets up and maintains customer information, i.e. licensing.
  4. Program used for daily communications and meetings.
  5. Distribution team that assist that need escalation by DC Management team.
  6. Distribution team that assist with issues with a late delivery, missing totes or cases or mis-delivered totes.
  7. Company that specializes in servicing the unique pharmaceutical needs of physician practices, clinics, and surgery centers.
  8. Synonymous with Full line. Division of customer service that you support.
Down
  1. Department that manages customer balances, credits, and payments.
  2. VPN Program that must be logged in daily to access Cencora intranet and programs
  3. Department that is customer facing and handles phone calls and emails.
  4. A major competitor of Cencora/Amerisourcebergen.
  5. DC team that assist with Emergency Orders, cancellation, and order status issues.
  6. Provides specialty pharmaceutical distribution to both pharmacy and provider customers.
  7. Team that assist with any question regarding 222 Forms or questions or issues around Controlled Substances (C2-C5)
  8. We are ________ in our responsibility to create healthier futures.
  9. Team that manages the attendance line. They also schedule your breaks and lunches once you are in production.

17 Clues: A major competitor of Cencora/Amerisourcebergen. • Program used for daily communications and meetings. • Department that manages customer balances, credits, and payments. • We are ________ in our responsibility to create healthier futures. • Department that is customer facing and handles phone calls and emails. • ...

MARKREATORS 3 2025-01-06

MARKREATORS 3 crossword puzzle
Across
  1. The metric used to measure the total cost incurred to acquire a customer
  2. A short description of a product or service that conveys its value and uniqueness
  3. A promotional tactic that provides a limited-time price reduction
  4. The point where a product or service fulfills a customer’s need or solves their problem
  5. The process of creating a unique name, symbol, or image that identifies and differentiates a product or service from others in the market.
Down
  1. A marketing technique where consumers are encouraged to share information about a product or service
  2. The percentage of customers who stop purchasing from a company over a certain time period
  3. A system where companies offer rewards for customer purchases to encourage repeat business
  4. The behavior of purchasing more of a product than is typically needed, often due to a sale
  5. The term for unsolicited emails sent to potential customers

10 Clues: The term for unsolicited emails sent to potential customers • A promotional tactic that provides a limited-time price reduction • The metric used to measure the total cost incurred to acquire a customer • A short description of a product or service that conveys its value and uniqueness • ...

GS 2019-10-09

GS crossword puzzle
Across
  1. how many days from orientation to close
  2. Mr. Morgan's passion
  3. years in business
  4. brand of bathroom fixtures
  5. our tagline
  6. to be removed when walking in a finished home
  7. who gets mad at you when you don't follow the posted rules
  8. newest home plan
  9. desired width of sidewalks
  10. only rancher with a bathtub in the master
  11. city with largest community
  12. the number of times a builder and agent should communicate
Down
  1. smallest home plan
  2. longest employee
  3. r value of insulation in attic
  4. first employee (hint: ex-controller)
  5. type of new truss
  6. first thing you should do when you meet a customer
  7. most popular house plan
  8. most colorful option
  9. hammer swinging, goat herder
  10. #1 (current) customer service issue
  11. most popular street tree
  12. brand of new smart home automation system

24 Clues: our tagline • longest employee • newest home plan • type of new truss • years in business • smallest home plan • Mr. Morgan's passion • most colorful option • most popular house plan • most popular street tree • brand of bathroom fixtures • desired width of sidewalks • city with largest community • hammer swinging, goat herder • r value of insulation in attic • ...

Its nearly time to apply, again 2024-11-28

Its nearly time to apply, again crossword puzzle
Across
  1. Adding value with customer-centric approaches.
  2. Spoils of success, financial
  3. Application of data and analytics
  4. Perhaps oil and gas, or renewables
  5. Moving into other sectors
  6. Working with partners to bring your strategy to life.
  7. Human instinct, to continue
  8. Spoils of success, WESCA
  9. Internationalisation
  10. Do this or die, they say
  11. Support, maintenance, helping
  12. Creativity to meet client needs
  13. Links together for flexing and strength, for purpose
  14. Rapid growth, relative size
Down
  1. Improving and enhancing
  2. Provide products to a customer
  3. Reused, repaired, recycled
  4. Family, friends, workers, you and me
  5. Business beliefs and behaviours
  6. Blossom, grow healthily
  7. Widespread disruption or step change
  8. The places around us that need to be nurtured
  9. The process of change
  10. Adapting and recovering quickly
  11. The difference between doing and excelling
  12. Development of engineered concepts

26 Clues: Internationalisation • The process of change • Improving and enhancing • Blossom, grow healthily • Spoils of success, WESCA • Do this or die, they say • Moving into other sectors • Reused, repaired, recycled • Human instinct, to continue • Rapid growth, relative size • Spoils of success, financial • Support, maintenance, helping • Provide products to a customer • ...

BRCA Prep 2023-08-16

BRCA Prep crossword puzzle
Across
  1. Allows the first $225 to be available the next day after deposit posts
  2. inserts, wall mounts, easel backs, tent cards, decals and counter cards that must be displayed by either the Fed or Regions policy
  3. Tools in some branches to help with cash management
  4. everyone in the branch is responsible for the operational tasks required in the branch
  5. Public Servant, authorized by statute, to take acknowledgement of the signature of a person who signs a document
  6. Scratched out or altered handwriting, different colored ink, inconsistent transaction activity for the customer, structured transactions, and false information from customer are examples of
  7. convenience service that we offer to our customers to allow the transfer of funds electronically to other banks, both domestically and internationally
  8. Allows banks to delay availability of deposited funds to customer
  9. Doing the right thing for customers without exception and living up to their expectations
  10. If presented associates should review the checklist for the appropriate state found on branch toolkit
  11. Contractual agreement between the bank and an individual or business
  12. Cashier’s checks, money orders, gift cards, now cards, and instant issue cards are examples of
  13. anything having customer information, such as a name, account number, etc
  14. Hold placed if account is open less then 30 days, checks deposited greater than $5,525, checks returned previously on account, repeat over drafts
Down
  1. Tool created to help track completed tasks within the branch
  2. Series of deposits between accounts at different banks to create the illusion of actual funds
  3. If received at the branch immediately contact the local Corporate Security Investigator
  4. If received at the branch write down on the document the date and time received, as well as the name and phone number of the person who received it
  5. Convenient Service we offer that allows customers to do transaction without them stepping into the Branch
  6. individually secured, fire resistant container, used to secure valuable possessions such as gemstones, precious metals, collectable coins, marketable securities, important documents, wills, property deeds, or birth certificates
  7. information is stored electronically
  8. drop Convenient service offered to our customers allowing them to drop deposits after closing
  9. We must provide them with the written instructions. A link to the document is found in the Branch Resource Manual
  10. First line of defense created to mitigate the risk of internal theft
  11. obtain and archive evidence of an entity's existence at account opening
  12. System used to order and track money for the Branch
  13. Designed to meet the needs of non-customers: services include check cashing, western union, and money orders
  14. Hold placed by associates to place a hold on a specific item in a deposit that may be questionable or have discrepancies
  15. If associate receives this notice it needs to be submitted using the ____/Levies support ticket
  16. Program where customer complaints, resolutions, and action taken are recorded
  17. Customer uses a credit card to obtain cash from the bank
  18. Locking your cash drawers, properly verifying currency, and staying in dual control are all example of good

32 Clues: information is stored electronically • Tools in some branches to help with cash management • System used to order and track money for the Branch • Customer uses a credit card to obtain cash from the bank • Tool created to help track completed tasks within the branch • Allows banks to delay availability of deposited funds to customer • ...

NEPS Customer Service Week 2023 2023-10-02

NEPS Customer Service Week 2023 crossword puzzle
Across
  1. Adding to something already complete
  2. We are *currently* drowning in?
  3. No crime occurred but someone is mad - they get?
  4. Misappropriation of funds placed belonging to one's employer
  5. Entering without permission
Down
  1. One or more unwanted calls
  2. Larceny of $1000 or less
  3. SSN, Name and DOB was used
  4. Obtaining property by
  5. They are supposed to call in before they
  6. Violence towards someone - did not seek treatment
  7. Larceny of $1001 or more
  8. Damage, injure or destroy any real property

13 Clues: Obtaining property by • Larceny of $1000 or less • Larceny of $1001 or more • One or more unwanted calls • SSN, Name and DOB was used • Entering without permission • We are *currently* drowning in? • Adding to something already complete • They are supposed to call in before they • Damage, injure or destroy any real property • No crime occurred but someone is mad - they get? • ...

Vocabulary 2014-12-10

Vocabulary crossword puzzle
Across
  1. a term frequently used in marketing: a measure of hoe products and services supplied by a company meet or surpass customer expectation.
  2. are transactional inter actions in which one person provides good service
  3. focused on one employee and get them wanting it focused on one thing at a time.
  4. relies on the added credibility of person to person communication.
  5. a kitchen area or an area an employee goes in the back.
  6. the assistance and advice provided by a company to those people who buy or use its products or services.
Down
  1. characteristic processed by someone or something.
  2. unchanging in achieving or effect over a period of time.
  3. allows the customer to trust the company knowing they will receive good service.
  4. the ability to understand and share the feeling of another.
  5. is the portion of a performance venue that is open to public
  6. inclined to fine fault or to judge with severity often to readily
  7. a person who is invited to visit the home of or take part in a function organization by another.
  8. spoken language, informal or unofficial discourse.
  9. a person or organization that buys goods or services from a store or business.
  10. the action of helping or doing work for someone.

16 Clues: the action of helping or doing work for someone. • characteristic processed by someone or something. • spoken language, informal or unofficial discourse. • a kitchen area or an area an employee goes in the back. • unchanging in achieving or effect over a period of time. • the ability to understand and share the feeling of another. • ...

Introduction to sales and marketing 2020-10-21

Introduction to sales and marketing crossword puzzle
Across
  1. The goal of any hospitality business is to (?) and retain satisfied customers
  2. Marketing is the management process responsible for identifying, anticipating and (?) customer requirements profitably
  3. this type of travel describes all the journeys generated to a country from people living in other countries
  4. (?) marketing is associated with businesses that have repeated transactions with customers over time
  5. Marketing is also a management practice that aims to (?) customer demand
  6. The (?)-environment includes all the political, economic, socio-cultural, technological and environmental (PESTE) forces that impact on its customers and operations
  7. The goal of any hospitality business is to create and (?) satisfied customers
  8. The term marketing mix is used to describe the (?) that the marketer uses to influence demand
Down
  1. this type of travel describes travel away from home for amusement, relaxation and entertainment
  2. (?) marketing is associated with hospitality businesses that serve transient or temporary markets
  3. Marketing is the management process responsible for identifying, anticipating and satisfying customer requirements (?)
  4. This means, you can touch it
  5. The combined purchase decisions of all the individuals buying a product (or service) is described as market (?)
  6. Kotler describes sales as the process of (?) customers to purchase the company’s product or service
  7. Originally a (?) was a meeting place where people could buy and sell produce

15 Clues: This means, you can touch it • Marketing is also a management practice that aims to (?) customer demand • Originally a (?) was a meeting place where people could buy and sell produce • The goal of any hospitality business is to (?) and retain satisfied customers • The goal of any hospitality business is to create and (?) satisfied customers • ...

Marketing Strategies 2022-09-21

Marketing Strategies crossword puzzle
Across
  1. sponsorships advertising media
  2. the promotion of brands to connect with potential customers using the internet and other forms of digital communication
  3. A plan of action designed to promote and sell a product or service
Down
  1. the use of social media platforms and websites to promote a product or service
  2. product, Price, Promotion, and Place
  3. Appearance Quality Appearance
  4. Location warehouse service
  5. Discounts Payment arrangements
  6. customer service Attitude Employee

9 Clues: Location warehouse service • Appearance Quality Appearance • sponsorships advertising media • Discounts Payment arrangements • customer service Attitude Employee • product, Price, Promotion, and Place • A plan of action designed to promote and sell a product or service • the use of social media platforms and websites to promote a product or service • ...