customer service Crossword Puzzles
Toan's Marketing Crosswords 2022-01-21
Across
- “Free” advertising
- target market variables such as age, gender, education
- Variety of Payment
- The image of the companies
- consumers make educated buying
- What will you sell?
Down
- Paid promotion for a product
- product available at a certain time
- The physical movement, storage, tracking or transfer of ownership of a good
- advertising phrase
- The planning, pricing, promotion, selling
- The service that make it capable of satisfying our wants or needs
- Communicates information about products, services, images or ideas to customers or clients.
- Making a product or changing a product to make it more useful
- The amount to charge a customer for a good or service.
- a product where customers can buy it conveniently
16 Clues: advertising phrase • “Free” advertising • Variety of Payment • What will you sell? • The image of the companies • Paid promotion for a product • consumers make educated buying • product available at a certain time • The planning, pricing, promotion, selling • a product where customers can buy it conveniently • target market variables such as age, gender, education • ...
Today's Crossword 2025-09-19
Across
- Channel and SMB brand
- Enterprise FSM platform
- In-vehicle cameras used for safety and driver coaching
- Device used to monitor vehicle and asset location
Down
- Customer survey and score after a case is closed
- Records driving time and hours of service
- Abbreviation for our company name
- Canadian telematics brand
- Technology that powers fleet tracking and management
- FSM software platform that integrates with our telematics solutions
- Abbreviation for field service management
11 Clues: Channel and SMB brand • Enterprise FSM platform • Canadian telematics brand • Abbreviation for our company name • Records driving time and hours of service • Abbreviation for field service management • Customer survey and score after a case is closed • Device used to monitor vehicle and asset location • Technology that powers fleet tracking and management • ...
Jims Formal Wear Puzzle 2019-09-27
Across
- what is our business shirt called ?
- We carry traditional, modern, ultra slim and ____?
- What color is the N8IC?
- Who typically answers extension 1079?
- How many paisley coats do we carry?
- Jims ______ wear.
- Who is the CSR team leader in Texas?
Down
- What color is the 742 Lastrada
- What type of fit is the 802 coat?
- Who is the regional manager for VI Service center
- What month is Customer Service week in?
11 Clues: Jims ______ wear. • What color is the N8IC? • What color is the 742 Lastrada • What type of fit is the 802 coat? • what is our business shirt called ? • How many paisley coats do we carry? • Who is the CSR team leader in Texas? • Who typically answers extension 1079? • What month is Customer Service week in? • Who is the regional manager for VI Service center • ...
Product Differentiation 2025-10-30
Across
- The amount of money that a customer has to pay for a product
- The components, ingredients or characteristics of a good or service
- An improvement of a product
- The degree to which the business and/or product contributes to a easy and effortless way of life to customers
Down
- A new product
- Any type of marketing communication used to inform or persuade target audiences
- Perceptions by the customer about the benefit, worth or usefulness of a product relative to its cost.
- Staff communication, interpersonal skills
8 Clues: A new product • An improvement of a product • Staff communication, interpersonal skills • The amount of money that a customer has to pay for a product • The components, ingredients or characteristics of a good or service • Any type of marketing communication used to inform or persuade target audiences • ...
Cities 2023-04-17
Across
- We've decided to ___ the bathroom to give it a more contemporary look.
- The artist is attempting to _____ the colors of a sunset in their painting.
- "If you're going to risk your ____, make sure the reward is worth it."
- When you're stuck in traffic, a mobile phone's an absolute ______.
- The company is undergoing a complete ___ of its customer service department.
- The skin has the ability to _____ itself after sustaining an injury.
- His face went pale and he _____ over, clutching his chest in agony.
Down
- The local government is working to ___ the abandoned building for use as a community center.
- The school board decided to ____ the original dress code policy.
- After a few days at the spa, I felt like a new person - refreshed and _______.
- People were gathering all over the ____ to protest the decision.
- The company has _____ its reputation of providing top-notch customer service.
- We must work together to _____ peace in this region.
- There were small villages ____ around the countryside.
- He was skeptical at first, but he decided to give it a ____.
15 Clues: We must work together to _____ peace in this region. • There were small villages ____ around the countryside. • He was skeptical at first, but he decided to give it a ____. • The school board decided to ____ the original dress code policy. • People were gathering all over the ____ to protest the decision. • ...
SERVICE EXCELLENCE 2024-08-05
5 Clues: SOMETHING YOU CAN TOUCH AND SEE • SOMETHING YOU CANNOT TOUCH OR SEE • OUTSTANDING SERVICE PROVIDED TO A CUSTOMER • SERVICE PROVIDED TO MEET THE NEEDS OF CUSTOMERS • WORK THAT IS DONE TO SERVE OR PROVIDE SERVICE TO ANOTHER PERSON
E-Cell IIT BHU Newsletter 2022-07-26
Across
- The act of being an entrepreneur and creating a business
- the amount of countable or measurable products expressed as a numberical value
- a business containing fewer than 500 employees
- Someone who provides money or resources for a business
- Money made in a business after expenses
- who manages and takes on the risk of starting a new business
Down
- Customers desire for a product or service
- Placing a number value/worth on a product
- the purpose and work a business hopes to accomplish
- one who purchases a product or service
- work done for pay that benefits someone else
- something produced or manufactured to be sold
12 Clues: Money made in a business after expenses • Customers desire for a product or service • Placing a number value/worth on a product • one who purchases a product or service • Someone who provides money or resources for a business • something produced or manufactured to be sold • The act of being an entrepreneur and creating a business • ...
Activity : The Crossword Game 2017-04-19
Across
- you should know the basics of how your product _____
- go the extra ____
- Showing the worth of a person or task by giving undivided concentration/attention
- ability to ____ customers
- It’s cheaper to retain customers than acquire new ones
Down
- the act of communicating with people
- is not the ability to wait BUT how you ACT while you’re waiting
- A party that receives or consumes goods or services
- the opinion that people in general have about someone or something, or how much respect or admiration someone or something receives, based on past behavior or character
- Great customer service results in a _________ of overall problems
- one of the most important customer in Pryce Gas
11 Clues: go the extra ____ • ability to ____ customers • the act of communicating with people • one of the most important customer in Pryce Gas • A party that receives or consumes goods or services • you should know the basics of how your product _____ • It’s cheaper to retain customers than acquire new ones • is not the ability to wait BUT how you ACT while you’re waiting • ...
Customer Day 2016-05-24
Across
- We might best empathise with our customers if we put ourselves in their ..... (5)
- We aspire to customer service ...... (10)
- Independent feedback survey for customers (12)
- Acknowledgement (11)
- Our chosen partner to conduct weekly feedback surveys, who will shortly launch a portal to see customers' responses (3)
- As part of HSBC's purpose, we help people fulfil their hopes and ..... (6)
- CMB's vision is for customers to never doubt the .... of HSBC (9)
Down
- As part of HSBC's purpose, we connect ....... to opportunities (9)
- Sharing ideas to stimulate success (12)
- A customer, prospect or KBI who supports or recommends HSBC's services (8)
- A mirror, or the opportunity to pause and think (10)
- What we'd like from all colleagues on their Customer Day (10)
- To exceed customers' expectations, we might need to go above and... (6)
13 Clues: Acknowledgement (11) • Sharing ideas to stimulate success (12) • We aspire to customer service ...... (10) • Independent feedback survey for customers (12) • A mirror, or the opportunity to pause and think (10) • What we'd like from all colleagues on their Customer Day (10) • CMB's vision is for customers to never doubt the .... of HSBC (9) • ...
Excellent Customer Service 2023-02-14
CG Customer Service 2023-10-02
6 Clues: Our Slogan. • What do we sell? • Who do we serve? • We can consider CG a...? • We greet our customers with a ... • We show ... to assist our client when they come to our office.
Customer service word 2023-09-25
Advertising - Normal difficulty 2023-03-22
Across
- EERVICS An activity or action that is performed to benefit a customer or client
- ZNIAGAME A publication that contains articles, stories, and advertisements
- LALTYOO A preference to a particular brand or company
- DRABN A unique symbol, design or name that represents a company or product
- TPORFI The financial gain that is earned from a business transaction or investment
- AIVETDRES To publicly promote or make known a product or service
- CTPUROD An item that is created or manufactured for sale
- NYCPOMA An entity that produces and sells goods or services
- RESLLE A person or company that promotes and sells goods or services
- GNCAMAPI A coordinated effort to promote or sell a product or service
Down
- IDIGTAL Referring to electronic technology that involves the use of computers or other devices
- ETYBILCE A famous person who is paid to endorse a product or service
- SDEIGNER A person who creates images for advertisements or products
- IUDNAEC The group of people who are targeted by a particular advertisement or campaign
- OONMPTIRO An effort to increase awareness and sales of a product or service
- DAPRSUEE To convince or influence someone to take a particular action, often by appealing to emotions or logic
- SGNDEI The process of creating visual or graphic representations of a product or service
- A unique symbol or emblem that represents a company or product
- KIGTMENAR The business activity of promoting and selling products or services
19 Clues: LALTYOO A preference to a particular brand or company • CTPUROD An item that is created or manufactured for sale • NYCPOMA An entity that produces and sells goods or services • A unique symbol or emblem that represents a company or product • AIVETDRES To publicly promote or make known a product or service • ...
Marketing and Sales 2026-03-18
Across
- costs associated with attracting new customers to a business
- sales channel used to sell products through online marketplaces
- sales channel that consists of traditional brick-and mortar retail stores
- step in the sales process where you establish the initial connection with your prospect
- step in the sales process where you highlight how your product or service can meet the needs of the customer
- sales channel used to sell products or services directly to customers
- step in the sales process where you complete the transaction
- marketing platform that used technology to support online marketing operations
- marketing platform that lets you streamline the entire marketing process
- step in the sales process where you prepare to provide customers with information about company products and services
Down
- costs associated with maintaining and cultivating existing customer relationships
- step in the sales process where you nurture the relationship with the customer
- marketing platform that is one of the economical ways to market your business
- marketing platform that consists of social content creation and community management
- marketing platform that uses tangible tools that let you communicate with your audience
- a sales strategy where businesses encourage customers to purchase a higher-end or premium version of an item
- the potential revenue generated from a customer throughout their entire lifecycle
- sales channel that utilizes intermediaries to distribute and sell products or services
- step in the sales process where you discover and screen potential customers
19 Clues: costs associated with attracting new customers to a business • step in the sales process where you complete the transaction • sales channel used to sell products through online marketplaces • sales channel used to sell products or services directly to customers • marketing platform that lets you streamline the entire marketing process • ...
OrthoArizona Crossword 2025-05-13
Across
- – Backbone
- Injury where a bone comes out of a joint
- One of the two lower leg bones (not tibia)
- Long bone in the thigh
- Common term for a broken bone
- – Person receiving care or service
- – A skeletal structure made up of many bones
- Field dealing with bones and musculoskeletal issues
- Joint that connects the arm to the torso
Down
- Service Support-focused skill vital in patient interactions
- The musical quality of voice, key to communication
- – Inflammation of a joint
- Ability to understand another's feelings
- Type of fracture where the bone pierces the skin
- Electronic tool patients use to manage appointments and health data
- Medical term for the collarbone
16 Clues: – Backbone • Long bone in the thigh • – Inflammation of a joint • Common term for a broken bone • Medical term for the collarbone • – Person receiving care or service • Injury where a bone comes out of a joint • Ability to understand another's feelings • Joint that connects the arm to the torso • One of the two lower leg bones (not tibia) • ...
Business Week Crossword 2021-02-17
Across
- Customer’s desire for a good or service
- money left after sales
- One who purchases a good or service
- putting money into something to make a profit
- The action of buying a good or service
- How a company encourages people to buy their products, services or ideas
Down
- An individual who creates a new business
- Money paid at a particular rate for the use of money lent
- A business owned and controlled by one person
- Tax added to all goods and services purchased in the UAE
10 Clues: money left after sales • One who purchases a good or service • The action of buying a good or service • Customer’s desire for a good or service • An individual who creates a new business • A business owned and controlled by one person • putting money into something to make a profit • Tax added to all goods and services purchased in the UAE • ...
2.05 Vocabulary Activity 2025-11-01
Across
- The phase of the selling process in which the salesperson addresses customer objections and asks the customer to buy
- The point in the selling process at which the customer makes a favorable buying decision
- The act of finding potential customers
- A systematic approach to selling that consists of a sequence of selling phases intended to assist salespeople in achieving their goal of making a sale
- An advantage customers receive from using a product
- The phase of the selling process in which the salesperson acquires knowledge about the product, generates and qualifies sales leads, and prepares the sales presentation
- The sales procedure in which the salesperson shows the customer the benefits of the product’s features; includes the sales dialogue and product demonstration
- A fact about or characteristic of a product
- The phase of the selling process in which the salesperson recommends specific goods or services that meet the customer’s needs
Down
- The phase of the selling process in which the salesperson determines what a customer needs/wants through the use of questioning and listening
- The phase of the selling process that requires the salesperson to utilize techniques to follow up the sale to increase the customer’s confidence in their buying decision
- A sales technique in which the salesperson attempts to increase the customer’s purchase by recommending additional items after the original decision to buy has been made; also known as suggestive selling
- The determination of a customer’s satisfaction with a good or service after a sales presentation regardless of whether or not a sale was made
- A point of difference between a customer and a salesperson that may prevent a sale; the customer’s reason for not buying
- The act of determining if a potential customer has the interest, ability, and authority to buy a product
- The phase of the selling process that involves making initial contact with customers to create the right selling environment
- Something required or essential that is lacking
- Actions of the salesperson in the sales presentation that show the product’s features and benefits
18 Clues: The act of finding potential customers • A fact about or characteristic of a product • Something required or essential that is lacking • An advantage customers receive from using a product • The point in the selling process at which the customer makes a favorable buying decision • ...
Advertising Vocabulary 2021-02-20
Across
- a catchphrase or slogan
- not affected by the passage of time
- a short and striking or memorable phrase used in advertising
- able to adapt
- information of a biased or misleading nature used to promote or publicize a particular political cause or point of view
- a symbol or other design adopted by an organization to identify its products
- a symbol, word, or words legally registered or established by use as representing a company or product
Down
- Advertising that promotes specific features or makes claims about what a product or service can do for the customer
- technique that sells a product or service by convincing the customer that others are using it and they should join the crowd
- ads that tug at your heart & make you feel good
- worth remembering
- Associating a product or company with a famous person
- Words subtle statement modifiers that render the claim meaningless if studied closely
- a particular group at which a film, book, advertising campaign, etc. is aimed
- Coupons, sweepstakes, games with prizes and gifts with purchases
15 Clues: able to adapt • worth remembering • a catchphrase or slogan • not affected by the passage of time • ads that tug at your heart & make you feel good • Associating a product or company with a famous person • a short and striking or memorable phrase used in advertising • Coupons, sweepstakes, games with prizes and gifts with purchases • ...
Unit 4A Review 2025-03-03
Across
- an order in which certain needs are satisfied before others
- information collected directly by an individual or organization
- the reason a customer seeks and buys a good or service
- a set of questions posed to a group of people to determine how that group thinks, feels, and acts
- a group of people brought together to discuss a specific topic
- the actions taken by people to satisfy their needs and wants
Down
- those that come from within a person and explain why the person have certain needs and wants
- the process of gathering information to make marketing decisions
- the influences that come from the surrounding environment
- information, statistics, or other types of data that already exist
- businesses that sell to other businesses
- word-of-mouth communication that consumers post online about their experience with a company's products or customer service
- organized collection of data in digital form
- a written record of the thoughts, activities, or plans of the writer
- the expression of a person's true self by reaching personal goals and helping others
15 Clues: businesses that sell to other businesses • organized collection of data in digital form • the reason a customer seeks and buys a good or service • the influences that come from the surrounding environment • an order in which certain needs are satisfied before others • the actions taken by people to satisfy their needs and wants • ...
internet 2026-04-03
Across
- is triggered by this monitoring when a potential risk is detected
- is the mobile phone number or email address a customer uses to sign up for Zelle, which becomes their unique identifier on the Zelle network so they can pay other people or receive money.
- The process where someone can verify on internet banking platforms through an automated service that calls the customer.
- Caller uses virtual hold in the IVR
- is defined as a non-employee who does not have the appropriate account ownership to perform account/customer profile maintenance and/or receive account/customer information.
Down
- A secondary system that runs through Mainframe and is used to review and research past, current and future ACH deposits/withdrawals.
- we need cx name and zip code
- Assisting a customer with troubleshooting issues related to logging in or accessing online banking.
- The ability to assign individual bill pay payees to a customizable group such as “Household Utilities” or “Credit Cards.”
- We need only the first and last name
- is a temporary code used to verify a customer’s identity.
- We need acc and social
12 Clues: We need acc and social • we need cx name and zip code • Caller uses virtual hold in the IVR • We need only the first and last name • is a temporary code used to verify a customer’s identity. • is triggered by this monitoring when a potential risk is detected • Assisting a customer with troubleshooting issues related to logging in or accessing online banking. • ...
Customer Service Terms 2022-11-28
Across
- to repeat something written or spoken using different words, often in a humorous form or in a more straightforward and shorter form that makes the original meaning clearer
- the fact of being responsible for what you do and able to give a satisfactory reason for it or the degree to which this happens
Down
- to accept, admit, or recognize something, or the truth or existence of something
- the ability to share someone else's feelings or experiences by imagining what it would be like to be in that person's situation
- intended to get information
- an act of saying that you are sorry for something wrong you have done
6 Clues: intended to get information • an act of saying that you are sorry for something wrong you have done • to accept, admit, or recognize something, or the truth or existence of something • the ability to share someone else's feelings or experiences by imagining what it would be like to be in that person's situation • ...
Customer Service Refresher 2023-11-14
Across
- Where we check what was collected and prepaid at closing?
- An _____ account (also referred to as impound or trust account)
- If a shortage is paid off, the payment will _________ change
Down
- Surpluses can be applied to _________ submit a stop payment to request
- Escrow______ also referred to as a reserve or target balance)
- If the surplus is equal to or ________than $50.00 then you will receive a refund check
6 Clues: Where we check what was collected and prepaid at closing? • If a shortage is paid off, the payment will _________ change • Escrow______ also referred to as a reserve or target balance) • An _____ account (also referred to as impound or trust account) • Surpluses can be applied to _________ submit a stop payment to request • ...
Customer Service Week 2025-10-07
Across
- Assistance provided to customers
- Information received from customers about their experience
- Interacting with customers to address their needs
- Ability to understand the feelings of customers
Down
- Competence or skill needed to gain customer trust
- Degree in which customer expectations are met or exceeded
6 Clues: Assistance provided to customers • Ability to understand the feelings of customers • Competence or skill needed to gain customer trust • Interacting with customers to address their needs • Degree in which customer expectations are met or exceeded • Information received from customers about their experience
etika customer service 2025-09-04
Across
- menangani keluhan pelanggan dengan tenang dan profesional. (KELUHAN (Menangani keluhan))
- rapi dan sopan sebagai bagian dari etika pelayanan. (PENAMPIL (Penampilan rapi))
- menghormati pelanggan tanpa memandang latar belakang. (HORMAT (Menghormati pelanggan))
Down
- cepat terhadap pertanyaan atau keluhan pelanggan. (RESPONSIF (Tanggapan cepat))
- mendengarkan keluhan pelanggan dengan penuh perhatian. (DENGAR (Mendengarkan keluhan))
- dasar dalam pelayanan yang menekankan kejujuran.juran))
- menjaga kerahasiaan informasi pelanggan.
- yang menunjukkan kesediaan untuk membantu pelanggan dengan tulus. Kemampuan untuk memahami perasaan atau kebutuhan pelanggan. Cara berbicara yang sopan dan ramah dalam melayani pelanggan. (SANTUN (Berbicara sopan dan ramah))
8 Clues: menjaga kerahasiaan informasi pelanggan. • dasar dalam pelayanan yang menekankan kejujuran.juran)) • cepat terhadap pertanyaan atau keluhan pelanggan. (RESPONSIF (Tanggapan cepat)) • rapi dan sopan sebagai bagian dari etika pelayanan. (PENAMPIL (Penampilan rapi)) • mendengarkan keluhan pelanggan dengan penuh perhatian. (DENGAR (Mendengarkan keluhan)) • ...
3.06_SE48 Vocab Crossword 2024-03-17
Across
- The phase of the selling process that requires the salesperson to utilize techniques to follow up the sale to increase the customer’s confidence in their buying decision
- A point of difference between a customer and a salesperson that may prevent a sale; the customer’s reason for not buying
- The phase of the selling process in which the salesperson acquires knowledge about the product, generates and qualifies sales leads, and prepares the sales presentation
- The act of finding potential customers
- The determination of a customer’s satisfaction with a good or service after a sales presentation regardless of whether or not a sale was made
- A sales technique in which the salesperson attempts to increase the customer’s purchase by recommending additional items after the original decision to buy has been made; also known as suggestive selling
Down
- Actions of the salesperson in the sales presentation that show the product’s features and benefits
- The act of determining if a potential customer has the interest, ability, and authority to buy a product
- A fact about or characteristic of a product
- The phase of the selling process in which the salesperson determines what a customer needs/wants through the use of questioning and listening
- Something required or essential that is lacking
- The point in the selling process at which the customer makes a favorable buying decision
- The phase of the selling process in which the salesperson addresses customer objections and asks the customer to buy
- The phase of the selling process that involves making initial contact with customers to create the right selling environment
- The phase of the selling process in which the salesperson recommends specific goods or services that meet the customer’s needs
- The sales procedure in which the salesperson shows the customer the benefits of the product’s features; includes the sales dialogue and product demonstration
- A systematic approach to selling that consists of a sequence of selling phases intended to assist salespeople in achieving their goal of making a sale
- An advantage customers receive from using a product
18 Clues: The act of finding potential customers • A fact about or characteristic of a product • Something required or essential that is lacking • An advantage customers receive from using a product • The point in the selling process at which the customer makes a favorable buying decision • ...
Quality Management System 2025-01-21
Across
- Organization for Standardization
- role of management in maintaining quality culture
- put the plan into action
- review results and look for areas for improvement
- foundation for a system of belief/behaviour
- use what was learnt to improve the process
Down
- a level of quality
- series of steps taken to achieve an end
- enhancing the quality of a product/service
- features of a good/service expected by customer
- a detailed proposal for doing something
11 Clues: a level of quality • put the plan into action • Organization for Standardization • series of steps taken to achieve an end • a detailed proposal for doing something • enhancing the quality of a product/service • use what was learnt to improve the process • foundation for a system of belief/behaviour • features of a good/service expected by customer • ...
Study crossword 2022-12-01
Across
- TANGIBLE items of monetary value that satisfy needs and wants
- Process of planning, pricing, selling, etc., to satisfy customers' needs and wants
- communication of information about the product or service from the business to the customer
- having a product or service available for purchase at a specific time
- producing a product or service from raw materials
Down
- Business should satisfy customers' needs and wants while making a profit
- takes place whenever something is sold in the marketplace
- the exchange of a product for money
- the attribute of a product or service that makes it capable of satisfying customers' wants and needs
- people who share similiar needs and wants and are capable of buying products
- INTANGIBLE items of monetary value tht satisfy needs and wants
- having a product or service available where consuemers want it
12 Clues: the exchange of a product for money • producing a product or service from raw materials • takes place whenever something is sold in the marketplace • TANGIBLE items of monetary value that satisfy needs and wants • INTANGIBLE items of monetary value tht satisfy needs and wants • having a product or service available where consuemers want it • ...
Digital Marketing Ch. 2 2025-03-19
Across
- quality management technique that results in near-perfect products; technically, results that fall within six standard deviations from the mean of a normal distribution.
- implementation of processes and software that integrates all aspects of the business from manufacturing resource planning and scheduling through service functions like human resources.
- bringing business entities or businesses and their customers together to create mutually valuable outcomes.
- a way to connect brands and their customers and business partners in a direct, non-linear fashion.
- a supply chain that operates in response to demand signals from customers.
- an integrated value chain that operates exclusively on the internet.
- intermediaries through which products and information about transactions move in the course of a single exchange.
Down
- the idea that service is the basis of all economic exchange, making all firms service providers and all products essentially services.
- a systematic attempt to make business processes more efficient.
- an integrated supply chain in which transactions are conducted electronically.
- the downstream portion of the value chain, the channel from suppliers to producers.
- essentially the usefulness (economic utility) of the product less its price; also known as "customer value" or "customer perceived value."
- general term used to describe the digitizing of business information like orders and invoices so that they may be communicated electronically between suppliers and customers.
- a device, often a microchip, that becomes part of another device, rendering various services, often doing so without human intervention.
14 Clues: a systematic attempt to make business processes more efficient. • an integrated value chain that operates exclusively on the internet. • a supply chain that operates in response to demand signals from customers. • an integrated supply chain in which transactions are conducted electronically. • ...
Black Diamond 2022-10-27
Across
- Insect has wings that are longer than the body
- Insect we do not treat for
- Insect included with ESP but not PCM
- Call that requires immediate transfer
- What animal do we schedule a 2 hour AEVAL for
Down
- Type of customer that we do snow removal for
- Prepay code for Bedbug
- Contact for customer other than phone number
- Number of Turf apps completed in a season
- Filter to schedule issue between service PCM
10 Clues: Prepay code for Bedbug • Insect we do not treat for • Insect included with ESP but not PCM • Call that requires immediate transfer • Number of Turf apps completed in a season • Type of customer that we do snow removal for • Contact for customer other than phone number • Filter to schedule issue between service PCM • What animal do we schedule a 2 hour AEVAL for • ...
Mind Our Own Business 2022-09-30
Across
- Items you need to purchase to run a business
- A person that may buy your product
- Something owed
- The excess money obtained after paying back a loan
- Service, A helpful act done to please a customer
Down
- Money borrowed from a bank for a specific purpose
- An item that is made
- A charge for borrowed money, usually a %.
- Money added to or put into an account
- Money let lent with interest added
10 Clues: Something owed • An item that is made • A person that may buy your product • Money let lent with interest added • Money added to or put into an account • A charge for borrowed money, usually a %. • Items you need to purchase to run a business • Service, A helpful act done to please a customer • Money borrowed from a bank for a specific purpose • ...
Chapter 3- Buying and selling word bank on p.73 2023-01-24
9 Clues: what something costs • a plan for using money • having a limited amount • amount of goods available • someone who buys goods or services • place that provides a good or service • how much people want a good or service • having a special skill needed for a job • what you are giving up for another choice
Customer service week 2021-10-04
6 Clues: gratitude • first name in the title • a person who buys goods • titles for being an awesome employee • the action of helping or doing work for someone • the standard of something as measured against other things
Event Manager's Crossword 2021-01-27
Across
- Service number 8
- Web developer at 88
- Number of 88
- 8 but rotated 90 degrees
- Digital...........
- In Pratik's designation
- Service number 5
- Writes our stuff
- 8th word in our vision
Down
- assessing a brand
- Culture that inspired the name 88
- Like us on facebook/instagram for clue ;)
- First Word of our about us page
- Our location in Kathmandu
14 Clues: Number of 88 • Service number 8 • Service number 5 • Writes our stuff • assessing a brand • Digital........... • Web developer at 88 • 8th word in our vision • In Pratik's designation • 8 but rotated 90 degrees • Our location in Kathmandu • First Word of our about us page • Culture that inspired the name 88 • Like us on facebook/instagram for clue ;)
HAPPY BIRTHDAY, NATALIE! 2023-08-11
13 Clues: A teenage job • She's got two • BFF with 4 legs • Family pet name • BFF from college • Her new employer • Her favorite title • The love of her life • Her residence in Iowa • Customer service expert • Where she toiled in Wheaton • Every day with or without Tucker • From Wood Dale to Addison every day
Banking Services 2021-10-24
Across
- Bank sell their service to earn
- National payment corporation of India is owner
- other name for online banking
- Expand ATM
- other name for debit card
Down
- professional service firm that provide expert advice for a fee
- Transaction made for mobile banking
- deducts money directly from a customer
- allows to borrow money for goods and services
9 Clues: Expand ATM • other name for debit card • other name for online banking • Bank sell their service to earn • Transaction made for mobile banking • deducts money directly from a customer • allows to borrow money for goods and services • National payment corporation of India is owner • professional service firm that provide expert advice for a fee
VOCABULARY UNIT 2 2023-01-09
Across
- this person buys products
- way of teaching employees new skills (course)
- this person provides a product/service needed
Down
- people who work with you
- when people come together to discuss sth
- person that sells goods in small quantities
- people that work in a company
- (v) to receive a call
- this person pays for a service
9 Clues: (v) to receive a call • people who work with you • this person buys products • people that work in a company • this person pays for a service • when people come together to discuss sth • person that sells goods in small quantities • way of teaching employees new skills (course) • this person provides a product/service needed
Marketing Vocabulary {Angel} 2025-09-06
Across
- The tendency of a customer to continue buying from a particular company or using it product and services.
- A set of activities
- A person or an organization that buys goods or services from a store, business or other entity in exchange for money.
- Use paid notices in different forms
- The state of being useful, profitable or beneficial.
- A positive reward that is offered to make someone more likely to do something.
- Know your target market/customer
Down
- A particular group of people that something is directed at or intended for.
- A person or company that supplies a particular service.
- The activity of buying、 selling or exchanging goods or services between people, company or country.
- An instance of buying or selling something or a business deal
- The natural purpose or the duty.
- The process of actually selling products or services
- Make everyone feel better off from the exchange
- Find new opportunities to win their business
15 Clues: A set of activities • The natural purpose or the duty. • Know your target market/customer • Use paid notices in different forms • Find new opportunities to win their business • Make everyone feel better off from the exchange • The process of actually selling products or services • The state of being useful, profitable or beneficial. • ...
QLINK 2024-02-07
Across
- Customer In what tab of the portal can you edit the shipping address?
- Holidays or Pending enrollment in Lifeline or ACP benefit can cause shipping to be...
- In what tab of the portal can you see what service is the customer enrolled in?
- In what tab of the portal can you see the ICCID?
- What type of SIM could you recommend besides Pysical SIM?
Down
- New Phones comes with how many of warranty?
- RENEWED devices come with how many of warranty?
- Mobile If the Caller ID displays "Pre-Paid," the caller is a...
- What is one of the ways customers can get a confirmation besides SMS?
- a Ticket The customer must call in within 45 days of the package delivery. If the package was delivered and not received and the customer failed to contact QLW/HM within 45, what we shouldn't do?
- You would open a call using what script, in case a customer contacts you without having set up a security PIN?
11 Clues: New Phones comes with how many of warranty? • RENEWED devices come with how many of warranty? • In what tab of the portal can you see the ICCID? • What type of SIM could you recommend besides Pysical SIM? • Mobile If the Caller ID displays "Pre-Paid," the caller is a... • What is one of the ways customers can get a confirmation besides SMS? • ...
Salon 2026-01-13
Across
- Streaks of lighter color added for dimension
- Hair removal service, often for brows or legs
- The cleansing step before any major service
- The person getting the pampering
- Chemical treatment for lasting curls or waves
- The professional who creates your dream hairstyle
- Adding tint or shade to change or enhance hair hue (or "Colour" in some spellings)
- Grooming brand known for pomades and men's styles
- Freehand technique for natural-looking sun-kissed highlights
- What happy clients do after a great visit (as in "leave a ___ review")
- Thin sheets used to separate strands during highlighting
Down
- Matrix-owned line for natural-inspired haircare
- Basic salon service for shortening locks
- Where you go for hair and beauty services
- Popular professional haircare brand
- Cutting tools used by stylists (alternative spelling for "scissors")
- Iconic salon brand founded by a famous stylist
- Wash, dry, and style for that perfect voluminous look (or "Blowdry" if you prefer shorter)
18 Clues: The person getting the pampering • Popular professional haircare brand • Basic salon service for shortening locks • Where you go for hair and beauty services • The cleansing step before any major service • Streaks of lighter color added for dimension • Hair removal service, often for brows or legs • Chemical treatment for lasting curls or waves • ...
Know your Telephone 2016-01-29
Across
- To make all phone outlets active
- Northern Country covered by Unlimited Calling
- Able to go between two phone calls
- Telephone app
- Southern Country covered by Unlimited Calling
- Telephone
- Local Calling Area
- Modem for Telephone Service
Down
- System to leave messages
- Private Customer Information
- Local Calling package
- Comcast Standard Telephone
- Comcast Telephone w/o Voicemail
13 Clues: Telephone • Telephone app • Local Calling Area • Local Calling package • System to leave messages • Comcast Standard Telephone • Modem for Telephone Service • Private Customer Information • Comcast Telephone w/o Voicemail • To make all phone outlets active • Able to go between two phone calls • Northern Country covered by Unlimited Calling • ...
5.02 Vocabulary 2013-03-21
Across
- A deferred purchase agreement in which the store sets aside the customer’s merchandise until the customer has fully paid for it.
- Merchandise returned for a refund or credit on account.
- The process of recording a sale and presenting the customer with proof of payment.
- A technique of handling an objection by showing one or more features of a good or service.
- A technique of handling objections in which the salesperson acknowledges objections as valid, but offsets them with other features and benefits.
- Customers who are killing time or simply browsing.
- An exchange transaction in which the replacement merchandise sells for more or less than the returned merchandise.
- A technique of handling objections in which the customer is questioned in an attempt to learn more about the objection(s) raised.
- Partial return of the retail price for merchandise the customer has kept.
- A book, card, or electronic file in which customers’ names, addresses, phone numbers, sizes, important occasions, color preferences, and previous purchases are recorded.
- Satisfactions customers derive from product features.
- A type of suggestion selling in which the salesperson offers more than one (multiples) of the same or similar item.
- A “cash-on-delivery” sale in which payment is made to the delivery person when the merchandise is delivered.
- Additional items that can be obtained as a result of purchasing an item.
- The method of closing the sale that explains services that overcome obstacles or problems.
- Additional related merchandise items that create complete outfits.
- A technique of handling objections in which the objection comes back to the customer as a selling point.
- A method of closing the sale that encourages a customer to make a decision between two items.
- Contact with the customer after the sale has been made.
- The feature of computerized POS systems that automatically adjusts prices to the correct amount when bar codes are scanned at the checkout.
- A method of increasing sales by encouraging the customer to add items to the original purchase.
Down
- The initial face-to-face meeting with the customer.
- party A technique of handling objections that uses a previous customer or another neutral person who can give a testimonial about the product.
- A customer’s reasons for buying goods and services.
- Reasons customers choose to shop at one store instead of another.
- A method of closing the sale in which the salesperson simply asks for the sale.
- Customers who know exactly what they want and why, and who prefer to make their purchase quickly.
- The salesperson’s initial attempt(s) to close the sale.
- Customers who need an item but want more information before making a purchase.
- Customer reasons for buying based on logical thinking and decision-making.
- selling) The process of salespeople doing everything possible to strengthen relationships with customers.
- An exchange transaction in which the replacement merchandise is the same price as the returned merchandise.
- Physical characteristics of an item.
- A technique of handling objections that provides proof and accurate information in answer to objections.
- Getting a commitment from the customer to buy the merchandise.
- Honest reasons a customer hesitates to buy.
- Merchandise data collected electronically when consumer purchase transactions are recorded.
- Customer reasons for buying based on feelings.
- Suggesting a substitute item that is higher priced, of better quality, or more economical for the customer than the item originally requested.
- A transaction in which previously purchased merchandise is returned and replaced by other merchandise.
- The method of closing that is used when a product is in short supply or when the price will be going up in the near future.
- A certificate that entitles the customer to buy an out-of-stock advertised special at a later time at the same advertised price.
42 Clues: Physical characteristics of an item. • Honest reasons a customer hesitates to buy. • Customer reasons for buying based on feelings. • Customers who are killing time or simply browsing. • The initial face-to-face meeting with the customer. • A customer’s reasons for buying goods and services. • Satisfactions customers derive from product features. • ...
Marketing I Midterm Vocabulary 2023-01-11
Across
- this way of segmenting a market includes things like having a healthy lifestyle or one's interests or values
- this type of closing method may include delivery or financing options
- the response sent back from a message that was sent to a receiver
- this type of utility is having a product where customers want it
- things that get in the way of communication
- this type of selling of related merchandise can happen after you've closed the sale on the main item
- desks purchased for the school are part of this market
- the avenues through which messages are delivered
- one of the 4 P's of marketing that sales falls under
- this type of closing method is good when the buying signals are strong and you are able to just ask if they want to buy it
- if a customer says "this painting will be perfect in my dining room" as if they've already bought it, it is a strong buying _____
Down
- this type of closing method give the customer a choice between two products
- one way to determine customer needs is to ask what the customer is interested in
- this sales approach focuses on the product
- it is important to do this so that you can determine needs when the customer is speaking
- a goal to sell a certain amount in a specified period of time
- this type of utility is increased when the customer is given advice or data or instructions on how to use the product
- the price range you start showing customers if you don't know what price range they are interested in
- this way of segmenting a market details how customers use the product like if they use ten times more than other people because of having a large family
- obtaining positive agreement from the customer to buy
- people usually speak in order to inform, entertain or to do this
- this way of segmenting a market considers where people live including population density or climate
- the time to research a customer's ability to pay in business to business sales is during the
- these types of questions are used to make sure you understand what customers mean
24 Clues: this sales approach focuses on the product • things that get in the way of communication • the avenues through which messages are delivered • one of the 4 P's of marketing that sales falls under • obtaining positive agreement from the customer to buy • desks purchased for the school are part of this market • ...
Introduction to marketing 2025-09-25
Across
- во главе - in ... of
- уверенные знания - ... knowledge
- заказывать рекламу - ... advertising
- исследование рынка - market ...
- сотрудник по связям с общественностью - PR ...
Down
- упоминание в СМИ - media ...
- линейка продуктов - product ...
- служба поддержки клиентов - ... service
- контролировать (сотрудников)
- основная обязанность - ... responsibility
10 Clues: во главе - in ... of • упоминание в СМИ - media ... • контролировать (сотрудников) • линейка продуктов - product ... • исследование рынка - market ... • уверенные знания - ... knowledge • заказывать рекламу - ... advertising • служба поддержки клиентов - ... service • основная обязанность - ... responsibility • сотрудник по связям с общественностью - PR ...
Introduction to marketing 2025-09-25
Across
- во главе - in ... of
- уверенные знания - ... knowledge
- заказывать рекламу - ... advertising
- исследование рынка - market ...
- сотрудник по связям с общественностью - PR ...
Down
- упоминание в СМИ - media ...
- линейка продуктов - product ...
- служба поддержки клиентов - ... service
- контролировать (сотрудников)
- основная обязанность - ... responsibility
10 Clues: во главе - in ... of • упоминание в СМИ - media ... • контролировать (сотрудников) • линейка продуктов - product ... • исследование рынка - market ... • уверенные знания - ... knowledge • заказывать рекламу - ... advertising • служба поддержки клиентов - ... service • основная обязанность - ... responsibility • сотрудник по связям с общественностью - PR ...
Marketing Functions 2023-10-16
Across
- a route a product takes from a product to a customer
- possibly the most important, can be a good, and service
- using financial information to see prices that cover costs and allow for a profit, researching and analyzing pricing of competitors, and adjusting prices as needed
- communicating with customers in an effort to influence behavior
- determining which products a business should offer to meet customer needs
- Product, Price, Place & Promotion
- added value, a way to connect a business’ products and services to customers who want and need them and have the ability to buy
- identifying target market, determining appropriate marketing strategies, setting and measuring budget effectiveness
Down
- gathering and analyzing information about: markets, customers, industry trends, competing businesses, and new technology
- All personal communication with customers
- to inform, persuade, and remind
- activities involved in getting a product or service to the end user
- amount of money requested or exchanged for a product, should cover expenses and allow for a profit
13 Clues: to inform, persuade, and remind • Product, Price, Place & Promotion • All personal communication with customers • a route a product takes from a product to a customer • possibly the most important, can be a good, and service • communicating with customers in an effort to influence behavior • activities involved in getting a product or service to the end user • ...
CS Training 2025-06-02
Across
- one type of payment listed under digital wallet
- gas and water billed usage based on actual readings
- this type of account means a PR has been issued
- another term for meter
- service order type used for temporary turn offs
- the account must have this before a responsible party can be removed
- if the premise has this, you may complete a fast move out
- If mailing your payment, include this bottom 1/3 of statement
- if the premise has this, you may complete a fast move out
- required by DOT every 3 years
- read reading
Down
- type of reading based on historical usage
- service order type used to stop billing
- location that shows that a service has been cutoff at the main
- this is the only time you will delete a SSN
- color of flames during peak shaving
- this is used to measure consumption
- must email before changing a same day order field services order
- this can be requested if the customer has had a bill-up due to NR meter change
19 Clues: read reading • another term for meter • required by DOT every 3 years • color of flames during peak shaving • this is used to measure consumption • service order type used to stop billing • type of reading based on historical usage • this is the only time you will delete a SSN • one type of payment listed under digital wallet • this type of account means a PR has been issued • ...
KANA ID Search 2016-05-09
Across
- How To: when can I hang up on my customer?
- General Information: The new switch we are upgrading to.
- General Information: This doc illustrates the instructions for hotkeys such as "locking your computer" and "closing applications"
- How To: nobody is authorized
- General Information: when will I be disconnected for not paying my bill?
- General Information: why doesn't my TV work without a cable box?
Down
- How To: My customer is mad at me, what do I do?
- General Information: a device that is capable of recording television to be watched at a later date.
- How To: Instruction: on turning a customers service back on
- General Information: on the tool that makes order entry so easy in CSG.
- General Information: Account Authentication required on every call
- General Information: Customers who restart service within 60 days of a hard disconnect and had a Business Access Line or Non Bulk DTA may be restarted with their previous legacy plan.
12 Clues: How To: nobody is authorized • How To: when can I hang up on my customer? • How To: My customer is mad at me, what do I do? • General Information: The new switch we are upgrading to. • How To: Instruction: on turning a customers service back on • General Information: why doesn't my TV work without a cable box? • ...
at the restaurant 2022-10-02
Across
- a man whose job is to bring the food to customers at their tables in a restaurant
- a person who buys goods or a service
- you want someone to give you something
- something that you eat as the first part of a meal
- the act of asking if someone would like to have something or if they would like you to do something
- to choose something, especially after thinking carefully about several possibilities
Down
- to give someone who has provided you with a service an extra amount of money to thank them
- the fact that you like something or someone more than another thing or person
- eat in a restaurant
- the largest or most important part of a meal
- a product or a meal that has been asked for by a customer
- to arrange to have a seat, room, performer, etc. at a particular time in the future
12 Clues: eat in a restaurant • a person who buys goods or a service • you want someone to give you something • the largest or most important part of a meal • something that you eat as the first part of a meal • a product or a meal that has been asked for by a customer • the fact that you like something or someone more than another thing or person • ...
Juan Sebastian Perez Ardila 2020-10-29
10 Clues: notice • promotion • get a goal • testimonials • something weird • you suppose something • person investigating a crime • away. give something to someone • person who gives dictates a verdict • person who buys a good or a service
Perry's Puzzler 2015-01-22
12 Clues: nosey fish • salty pork • fruit of love • ___ the solution • bread on the vine • bunch of cold cuts • power of you filter • power of you filter • power of you filter • measure of hot or cold • best contact with customer • regular service at check-out
EMPLOYMENT OPPORTUNITIES IN LODI UNIFIED 2021-08-13
Across
- repairs and maintains plumbing
- assists classroom teachers
- provides security at school
- repairs and maintains vehicles
- prepares meals for students
Down
- customer service and clerical duties
- cleans and maintains the school
- maintains the school grounds
- repairs and maintains wiring
- accounts for expenses
- transports students to school
- monitors students at school
- clerical assistance in school office
13 Clues: accounts for expenses • assists classroom teachers • provides security at school • monitors students at school • prepares meals for students • maintains the school grounds • repairs and maintains wiring • transports students to school • repairs and maintains plumbing • repairs and maintains vehicles • cleans and maintains the school • customer service and clerical duties • ...
Civilian employment 2024-01-30
Across
- the office that handles the application
- works for the government
- who is calling in for assistance
- how many employees we have
- fill out to find a job
- job announcement
Down
- the job number
- federal worker
- employment
- to find qualified candidates
- test we have to take
- where the ticket get forwarded too
- what we provide
13 Clues: employment • the job number • federal worker • what we provide • job announcement • test we have to take • fill out to find a job • works for the government • how many employees we have • to find qualified candidates • who is calling in for assistance • where the ticket get forwarded too • the office that handles the application
The 4 P's "Price" 2024-02-06
Across
- adding a percentage or predetermined amount of profit to the cost per unit of output to determine the selling price.
- a person or organization that buys goods or services from a store or business
- The percentage or specified amount
- a process of fixing the value that a manufacturer will receive in the exchange of services and goods.
- temporarily reducing price in an attempt to force rivals out of the industry
- pricing involves selling a product below its cost value.
- A high price is initially set to recoup the costs of research and development.
Down
- when the same product, usually a service, is sold at different prices to different customers.
- merchandise
- involves rounding down numbers to make prices seem lower
- pricing Sets a relatively low price to help establish a new product in the industry, to gain brand recognition and market share.
- The amount paid by a customer to purchase a good or service.
12 Clues: merchandise • The percentage or specified amount • involves rounding down numbers to make prices seem lower • pricing involves selling a product below its cost value. • The amount paid by a customer to purchase a good or service. • temporarily reducing price in an attempt to force rivals out of the industry • ...
STORE 37 PUZZLE 2024-08-15
Across
- THE MOST COOMONLY FORGOTTEN MONEY TO COUNT
- WE SHOULD SAY _____ ___ TO EVERY CUSTOMER
- DONT FORGET TO OFFER ________
- THE DM OF DISTRICT 3
- THE BEST STORE IN DISTRICT 3
Down
- LAST MAN STANDING MUST _____ _____ ON THIR END
- THE STREET WE ARE LOCATED ON
- DONT FORGET TO TURN OFF THE _______ BEFORE LEAVING THE STORE
- THE FIRST BASIC OF CLIFFS TOP CUSTOMER SERVICE EXPECTATIONS
9 Clues: THE DM OF DISTRICT 3 • THE STREET WE ARE LOCATED ON • THE BEST STORE IN DISTRICT 3 • DONT FORGET TO OFFER ________ • WE SHOULD SAY _____ ___ TO EVERY CUSTOMER • THE MOST COOMONLY FORGOTTEN MONEY TO COUNT • LAST MAN STANDING MUST _____ _____ ON THIR END • THE FIRST BASIC OF CLIFFS TOP CUSTOMER SERVICE EXPECTATIONS • ...
Mind Your Own Business 2022-09-12
Across
- Something owed.
- The excess money obtain after paying back a loan.
- An item that is made.
- Service, A helpful act done to please a customer
- Items you need to purchase to run a business.
- Money borrowed from a bank for a specific purpose
Down
- Money lent with interest added.
- Money put into a back to be added to an account.
- A person that may buy your product.
- A charge for borrowed money, usually a %.
10 Clues: Something owed. • An item that is made. • Money lent with interest added. • A person that may buy your product. • A charge for borrowed money, usually a %. • Items you need to purchase to run a business. • Money put into a back to be added to an account. • Service, A helpful act done to please a customer • The excess money obtain after paying back a loan. • ...
Introduction to marketing 2025-09-25
Across
- во главе - in ... of
- уверенные знания - ... knowledge
- заказывать рекламу - ... advertising
- исследование рынка - market ...
- сотрудник по связям с общественностью - PR ...
Down
- упоминание в СМИ - media ...
- линейка продуктов - product ...
- служба поддержки клиентов - ... service
- контролировать (сотрудников)
- основная обязанность - ... responsibility
10 Clues: во главе - in ... of • упоминание в СМИ - media ... • контролировать (сотрудников) • линейка продуктов - product ... • исследование рынка - market ... • уверенные знания - ... knowledge • заказывать рекламу - ... advertising • служба поддержки клиентов - ... service • основная обязанность - ... responsibility • сотрудник по связям с общественностью - PR ...
Introduction to marketing 2025-09-25
Across
- во главе - in ... of
- уверенные знания - ... knowledge
- заказывать рекламу - ... advertising
- исследование рынка - market ...
- сотрудник по связям с общественностью - PR ...
Down
- упоминание в СМИ - media ...
- линейка продуктов - product ...
- служба поддержки клиентов - ... service
- контролировать (сотрудников)
- основная обязанность - ... responsibility
10 Clues: во главе - in ... of • упоминание в СМИ - media ... • контролировать (сотрудников) • линейка продуктов - product ... • исследование рынка - market ... • уверенные знания - ... knowledge • заказывать рекламу - ... advertising • служба поддержки клиентов - ... service • основная обязанность - ... responsibility • сотрудник по связям с общественностью - PR ...
Marketing 2016-08-29
Across
- its percentage of the total sales volume
- process of deciding how to get goods into customers' hands
- the exchange of a product for money
- lists info like age, gender, income level, etc
- getting info about customers and analyzing it
- includes all businesses that buy products for their operations
- obtaining, developing, and improving a product
- on costs and what competitors charge for the same product
- involves changing raw materials into usable goods
- having a product available at a certain time
- understanding concepts to develop strategies to select an audience
Down
- intangible items that satisfy your needs and wants
- the good things of marketing
- breaking down the market into smaller groups
- communication with the consumer
- combines customer info with customer service and marketing communications impact affects the economy and standard of living
- consists of consumers who purchase goods for personal use
- targeting two different types of people
- four basic strategies including the four Ps
- concept idea that a business should strive to satisfy customers
- all people who share similar needs and wants
- involves having a product where consumers buy it
- strength, weakness, opportunities, and threats
- the group that is identified for a specific program
- effort to inform people about a product or service
- provides customers with goods and services
- the functions of marketing add value to a product
27 Clues: the good things of marketing • communication with the consumer • the exchange of a product for money • targeting two different types of people • its percentage of the total sales volume • provides customers with goods and services • four basic strategies including the four Ps • breaking down the market into smaller groups • all people who share similar needs and wants • ...
Friday 15/11/2024 2024-11-15
Across
- Data collected by others, e.g., market report
- Platform used for collecting market research data
- Where total revenue equals total costs
- Subjective data, difficult to analyze
- General rise in prices
- Often uses market maps for strategy
- Understanding these helps meet demand
- The 4Ps Product, Price, Place, Promotion
- Changes impact spending and demand
- Example of secondary market research
- Numerical data, easier to analyze
- A method of primary market research
- Basis for segmenting customers, e.g., sports enthusiasts
- Dividing the market into distinct groups
- Income left after taxes and necessities
- A disadvantage of internet-based research
- Gained through factors like high quality
- Plan to reach and attract customers
Down
- Process of gathering and analyzing data about customers
- A source of secondary data
- Key to meeting customer needs
- Tool for identifying gaps in the market
- Ensured by meeting customer needs effectively
- A questionnaire used for gathering data
- Data collected firsthand, e.g., questionnaires
- Total income from sales
- Small group discussions used in market research
- Can provide a competitive advantage
- Where a product is placed in the market
- Expenses incurred by a business
- A disadvantage is information overload
- A service, such as those offered by Sports Tours LTD
- A subgroup of consumers with shared characteristics
- Used to identify a market segment
- Non-tangible product, e.g., provided by Sports Tours LTD
35 Clues: General rise in prices • Total income from sales • A source of secondary data • Key to meeting customer needs • Expenses incurred by a business • Numerical data, easier to analyze • Used to identify a market segment • Changes impact spending and demand • Often uses market maps for strategy • Can provide a competitive advantage • A method of primary market research • ...
LU 3 Module 3 - GT 2020-04-09
Across
- Promotes customer satisfaction
- Before delivering an item to a guest's room
- Check this when receiving parcels from a courier
- One of the most important items to complete with dealing with customers
- Drivers from courier companies will usually deliver items to these desks in a hotel
- Learning this will help grow self respect
Down
- Attitude of kindness and friendliness
- Always do this when approached by a customer
- Guides our morals and guides our manners
- Ability to have confidence in relying on the words, service or actions of another.
- Self respect starts with being this type of person
- Use the _____ of the guest in conversations
- Contact this person if you don't know
- Confidentiality will impact this of staff
- For former staff, Return to
15 Clues: For former staff, Return to • Promotes customer satisfaction • Attitude of kindness and friendliness • Contact this person if you don't know • Guides our morals and guides our manners • Confidentiality will impact this of staff • Learning this will help grow self respect • Before delivering an item to a guest's room • Use the _____ of the guest in conversations • ...
PGS Quality & Integrity Week 2025-11-03
Across
- Process of making something simpler or easier to do or understand
- Documented requirement for product or process
- Process for managing changes to process, systems /equipment or documents
- A group of individuals organized to work together to accomplish a specific objective
- Adhere to standards or regulations
- Systematic examination to verify compliance
Down
- Checking that requirements have been fulfilled
- Features in a product/service expected by customer
- Japanese methodology to create an organized, clean and standardized workplace
- Failure to meet a specified requirement
- Voice of customer
- First pass yield, unit passing inspection without rework
- Any activity that consumes resources and produces no added value to the end product
- Quality Management System
- Corrective and preventive actions for quality issues
15 Clues: Voice of customer • Quality Management System • Adhere to standards or regulations • Failure to meet a specified requirement • Systematic examination to verify compliance • Documented requirement for product or process • Checking that requirements have been fulfilled • Features in a product/service expected by customer • ...
Financial Literacy Exam 2026-01-07
Across
- Talking clearly and respectfully to others
- Marketing Using popular people to post links about your product
- Proprietorship Business created by one person
- Statement A company's purpose
- The process of recording, maintaining, and reporting financial transactions
- Market The group or type of person you brand your business to
- Service Handles customer complaints and relations
Down
- Resources Hire, train, and train employees
- a for-profit or non-profit organization
- of Business Strategic, operational, and financial
- Limited Liability Corporation
- Online shopping
- Day-to-Day tasks to ensure success
- Cost Inventory, Real Estate, and other costs to make a business run
- Proposition Statement Statement that tells stakeholders why their business stands out over the competition
15 Clues: Online shopping • Limited Liability Corporation • Statement A company's purpose • Day-to-Day tasks to ensure success • a for-profit or non-profit organization • Talking clearly and respectfully to others • Resources Hire, train, and train employees • Proprietorship Business created by one person • of Business Strategic, operational, and financial • ...
Recruitment 101 2023-12-05
Across
- Service, To provide excellent _______________ ________________ you must show professionalism, patience, and a “people-first” attitude.
- A HubSpot contact or deal should be created the same _________ as the communication.
- We should return a prospects communication within 24 __________.
- During a Recruitment event, it is crucial that we obtain ______________ information of prospective families so we can follow-up in a timely manner.
- This type of communication is needed for continued engagement.
- up, Without this important step, leads will turn cold.
- __________________ are developed within the community to work for a cause
- This method of communication is very helpful with hard to reach families.
- When reaching out to inquires, this is the preferred method of contact.
Down
- The top priority of a Foster Parent Recruiter is ______________________.
- _____________ help generate new contacts and leads.
- This can turn results from average to amazing.
- Listening- ___________________ ___________________ is a large part of providing excellent customer service.
- Groups, As Recruiters, we can make a huge impact at Arrow by focusing on recruiting for ______________ ________________.
- This program is a priority at Arrow and is the focus now in foster care.
- This is an important step to reaching the application phase.
- When assessing a family, we use the non-negotiables to assess if a home is _____________.
- ________________ Foster Care is one of the best solutions for children with barriers to placement.
18 Clues: This can turn results from average to amazing. • _____________ help generate new contacts and leads. • up, Without this important step, leads will turn cold. • This is an important step to reaching the application phase. • This type of communication is needed for continued engagement. • We should return a prospects communication within 24 __________. • ...
Jaiasic Hebert 2022-01-21
Across
- Allowing consumers to have products with a variety of payment
- what is the s in swot
- paid promotion for a product
- Making a product or changing a product to make it more useful
- what is the t in swot
- the 4 p's
- Getting the goods to the customer in exchange for money
Down
- Communication with consumers to make educated buying
- research gathering, recording, and analyzing information to make a decision
- identifies group of consumers that will generate themost sales
- free advertising
- path or routes that goods take to get to customers
- what is the w in swot
- an image that represents a company
- the amount to charge a customer for a good or service
15 Clues: the 4 p's • free advertising • what is the s in swot • what is the t in swot • what is the w in swot • paid promotion for a product • an image that represents a company • path or routes that goods take to get to customers • Communication with consumers to make educated buying • the amount to charge a customer for a good or service • ...
Service Excellence - Level 2 2018-03-22
Across
- Allows us to aim for zero service defects
- By doing this to time, we can minimise disruptions
- This rule requires a call back by 4PM on day query is received
- Structured process to get qualitative feedback on service provided
- Trust is made up of Credibility, Self-Disclosure and ....
- Working in these is a barrier to Teamwork
- Understanding something from another persons point of view
Down
- First element of our Service Steps
- Listening technique that allows us to fully understand what a customer is saying
- Implementing this could help to reduce half of all our complaints
- This body contributes to 55% of how our message is communicated
- Most powerful impact on first impressions
- One of the 5 Relationship Techniques
- Anticipating the needs of our customers
- One of the three "R"s of good teamwork
15 Clues: First element of our Service Steps • One of the 5 Relationship Techniques • One of the three "R"s of good teamwork • Anticipating the needs of our customers • Allows us to aim for zero service defects • Most powerful impact on first impressions • Working in these is a barrier to Teamwork • By doing this to time, we can minimise disruptions • ...
Civ 2024-01-30
Across
- the office that handles the application
- works for the government
- who is calling in for assistance
- how many employees we have
- fill out to find a job
- job announcement
Down
- the job number
- federal worker
- employment
- to find qualified candidates
- test we have to take
- where the ticket get forwarded too
- what we provide
13 Clues: employment • the job number • federal worker • what we provide • job announcement • test we have to take • fill out to find a job • works for the government • how many employees we have • to find qualified candidates • who is calling in for assistance • where the ticket get forwarded too • the office that handles the application
CallOne 2015-12-09
Across
- On whole Earth, worldwide
- Acts done for others, as a business
- Back Order
- Conversation via phone
- Customer Care Center
- Work Order
- Global Call Management
- To rise/stress or make something important
- The act of arranging, putting things in order or making things run smoothly together
- Working together, collaboration
- Service Request
- Form that shows the time spent by an employee working on a particular job
- Supervising activities in progress to ensure they are on-course
- Next Business Day
- Taking charge/control of something, to direct
Down
- Group of people with same goals
- Effort made to do something correctly/safely
- Activities of a business or organization
- One whose job requires training in a specific technical process
- Process of using words, sounds, signs
- Gathering movement, relocation
- Service Level Agreement
- Estimated Time of Arrival
- Managed Services Operations
- National Cash Register
- First number
- A particular occurrence, job, case
- Person that acts or has the power or authority to act on behalf of another person or organisation
28 Clues: Back Order • Work Order • First number • Service Request • Next Business Day • Customer Care Center • Conversation via phone • Global Call Management • National Cash Register • Service Level Agreement • On whole Earth, worldwide • Estimated Time of Arrival • Managed Services Operations • Gathering movement, relocation • Group of people with same goals • Working together, collaboration • ...
Customer Obsession Day 2024-03-08
8 Clues: JP Morgan • Customer ____ Day! • being polite and respectful • How many values does chase have? • Houstons theme for customer obsession • Service, Heart, Curiosity, Courag, and? • We try to avoid being monotone and smile with our v____ • We inform customers if there is going to be a s____ while we research
Mariahs Crossword 2013-11-06
Across
- an awesome holiday
- where we work
- #1 of customer focus
- #4 of customer focus
- #6 of customer focus
- the best light soda
- what this class is
Down
- the insturctor
- the best dark soda
- your dogs name
- A tasty sandwich
- #2 of customer focus
- special merchant
- trusted _________
- #3 of customer focus
- the annoying girl in class
- #5 of customer focus
- someething you follow
- direct delivery center
19 Clues: where we work • the insturctor • your dogs name • A tasty sandwich • special merchant • trusted _________ • the best dark soda • an awesome holiday • what this class is • the best light soda • #2 of customer focus • #1 of customer focus • #4 of customer focus • #3 of customer focus • #6 of customer focus • #5 of customer focus • someething you follow • direct delivery center • ...
basic terms 2013-06-26
Costumer service 2024-10-07
Across
- menerima pelanggan dengan ramah dan sopan adalah tugas dari
- apa tujuan utama dari costumer service
- Bagaimana cara meningkatkan layanan customer service?
- Apa yang harus dilakukan setelah menyelesaikan masalah pelanggan?
Down
- konsumen adalah?
- Selain pelayanan, unsur penting di dalam pelayanan prima adalah
- ciri-ciri pelayanan yang baik
- pengembalian barang dari konsumen adalah
- Bagaimana cara membangun hubungan yang positif dengan pelanggan?
- Apa yang harus dilakukan saat pelanggan marah?
10 Clues: konsumen adalah? • ciri-ciri pelayanan yang baik • apa tujuan utama dari costumer service • pengembalian barang dari konsumen adalah • Apa yang harus dilakukan saat pelanggan marah? • Bagaimana cara meningkatkan layanan customer service? • menerima pelanggan dengan ramah dan sopan adalah tugas dari • Selain pelayanan, unsur penting di dalam pelayanan prima adalah • ...
Business Management 3.03 2024-11-20
Across
- Correct; error-free
- should be a business's top priority
- Something required or essential that is lacking
- service mindset: The belief that providing customers with excellent
- Able to accomplish a task using a minimum amount of time and effort
- Courteous; respectful
- Advantage
Down
- A customer's expression of dissatisfaction
- The people who buy goods and services
- Any paid form of nonpersonal presentation of ideas, goods, or
- satisfaction: A measure of how well a business has met its customers'
11 Clues: Advantage • Correct; error-free • Courteous; respectful • should be a business's top priority • The people who buy goods and services • A customer's expression of dissatisfaction • Something required or essential that is lacking • Any paid form of nonpersonal presentation of ideas, goods, or • service mindset: The belief that providing customers with excellent • ...
WaterStone Bank 2017-05-03
Across
- CHECK ORDERING
- TECHNIQUE USED TO ADD VALUE
- INSURES DEPOSIT ACCOUNTS
- SAVES MONEY ON NSF FEES
- REQUIRED BUNDLE PRODUCT
- ALLOWS DEBIT AND CREDIT CARD PAYMENTS
- CURRENT PROMOTION
- COMES IN 5 DIFFERNET PICTURE OPTIONS
- ALLOWS 24 HOUR ACCESS TO BUSINESS BANKING
- BANK MOTTO
- RED, WHITE AND YOU
- FRIDAYS ONLY
- NUMBER OF OFFICES
- AFFILIATE COMPANY
- EMPLOYEE BENEFIT
- SHORT TERM GOAL SAVINGS
- TO GET CUSTOMERS TO EXPLAIN
- RETIREMENT ACCOUNT
Down
- PIGGY BANK ACCOUNT
- LAND IN THE LIFE OF THE CUSTOMER
- ATTACHED TO NEW ACCESS CARD
- CREDIT CARD PROVIDER
- WSB RETIREMENT ADVISORY COMPANY
- 18005095586
- WIS REFERRAL REWARD
- REMOTE DEPOSIT CAPABILITIES
- WSB SERVICE PROVIDER
- BENEFITS TO ELDERLY CHECKING CUSTOMERS
- HEALTH SAVINGS ACCOUNT
- OFFERS BENEFITS TO AGES 18-26
- WSB SLOGAN
- FIXED RATE DEPOSIT ACCOUNT WITH HIGHER RATE
- OFFERS HIGHER RATE OF RETURN
- TEAM TO ASSIST BIB CUSTOMERS
- IN HOUSE MORTGAGE
- WHAT A PRODUCT OR SERVICE OFFERS
- 24 HOUR ACCESS TO WSB ACCOUNTS
- MAXIMIZE EARNINGS WITH FLEXIBILITY
- WHAT MAKES US DIFFERENT
- WHAT A PRODUCT OR SERVICE HAS
40 Clues: WSB SLOGAN • BANK MOTTO • 18005095586 • FRIDAYS ONLY • CHECK ORDERING • EMPLOYEE BENEFIT • CURRENT PROMOTION • IN HOUSE MORTGAGE • NUMBER OF OFFICES • AFFILIATE COMPANY • PIGGY BANK ACCOUNT • RED, WHITE AND YOU • RETIREMENT ACCOUNT • WIS REFERRAL REWARD • CREDIT CARD PROVIDER • WSB SERVICE PROVIDER • HEALTH SAVINGS ACCOUNT • SAVES MONEY ON NSF FEES • REQUIRED BUNDLE PRODUCT • WHAT MAKES US DIFFERENT • ...
Hospitality and Tourism 2025-08-21
Across
- – a hotel staff member who assists guests.
- – registering arrival at a hotel.
- – the front area of a hotel.
- – a person staying at a hotel or eating at a restaurant.
- – process of leaving and paying for a stay.
- – the place being traveled to.
- – the act of going from one place to another.
- – staff who carry guests’ luggage.
- – extra money given for good service.
- – travel for pleasure or business.
- – exciting or unusual experiences, often tied to tourism.
- – the friendly and generous reception of guests.
- – a style or method of cooking.
- – a vacation on a ship.
- – the customs and beliefs of a place or people.
- – a list of food and beverages available.
Down
- – a small booklet or flyer with travel info.
- – booking in advance (hotel or restaurant).
- – a self-service meal layout.
- – a person receiving services.
- – a guided or planned journey.
- – cleaning and maintaining guest rooms.
- – a place where meals are served to customers.
- – assistance or work provided to guests.
- – an item kept as a memory of a trip.
25 Clues: – a vacation on a ship. • – the front area of a hotel. • – a self-service meal layout. • – a person receiving services. • – a guided or planned journey. • – the place being traveled to. • – a style or method of cooking. • – registering arrival at a hotel. • – staff who carry guests’ luggage. • – travel for pleasure or business. • – extra money given for good service. • ...
How Hospitality and Caterers operate 2023-12-13
8 Clues: A chefs hat • Worn to protect clothing • Another word for customer • products needed to cook dishes • a paid place to stay over night • Person who pays for the service provided • Written information required by business • items that are not ingredients but are needed in the kitchen to make products
Controllership Issues Week 2 2023-06-05
Across
- In order to arrive at the correct monthly revenue figure, the controller is responsible for completing the customer _______ process
- This account is debited when a customer pays their invoice. This account reflects a reduced billing amount if the invoice is paid for within a certain number of days by the customer, if applicable in the credit terms.
- This account is debited when services or a product is sold to a customer that is not paying with cash
Down
- An accounts receivable is documented through this
- One way for a controller to improve the level of an organization’s compliance with sales and use tax regulations is to examine ____ certificates.
- There are two scenarios in which a business may not be required to pay sales taxes. They are entity exemption and ____ basis.
- When a customer is billed based on how long employees spent completing the service for the customer, this is known as service billings that are ____ based
7 Clues: An accounts receivable is documented through this • This account is debited when services or a product is sold to a customer that is not paying with cash • There are two scenarios in which a business may not be required to pay sales taxes. They are entity exemption and ____ basis. • ...
Business 2013-05-13
Across
- another word for business?
- annother word for company?
- to help fundraise for a service?
- The business of promoting and selling products?
- To perform routine maintenance or repair work?
- the item you are selling?
Down
- The making of articles on a large scale using machinery?
- another name for a client?
- the management of large amounts of money?
- another word for the cost of a product?
10 Clues: the item you are selling? • another word for business? • annother word for company? • another name for a client? • to help fundraise for a service? • another word for the cost of a product? • the management of large amounts of money? • To perform routine maintenance or repair work? • The business of promoting and selling products? • ...
Cloud Crossword 2021-01-13
Across
- What is Microsofts Public cloud product called
- Using both public & private cloud services
- Name of service that gives will allow you to set the NTP for each PC on a network
- An IT item that can be vitualised
- Resource that can be divided up between Virtual Machines
- Amazons Public cloud product
- Name of PC that is used for running of virtual machines
- service used to authenticate users on a Microsoft network
- Feature that ensures access to a resource
- Cloud is refered to as a ___________ technology as it uses less power
- Contract between the customer & cloud service provider
- Devices used to save you photos vms etc in datacentres & large companies
Down
- IPaddress Every Computer that is on the internet needs
- Found on storage devices to store data before it is saved to a hard drive
- Spare part that does not matter if it fails
- Another Item that can be virtualise
- process of going from a private to a hybrid cloud model
- Which service model is used by a programmer
- SQL is an example of one of these
- NTP service ______________ the time between PCs on a network
- The special cupboard that has power & network connects for PC motherboards & Storage
- Ability to scale up resources or scale down as needed
- Microsofts most popular SAAS
- The term used when we make a physical device look like something it isnt
- Service Model where the user has most control
- Name of device/Setting where the network will look when PC is not on the local area
26 Clues: Amazons Public cloud product • Microsofts most popular SAAS • An IT item that can be vitualised • SQL is an example of one of these • Another Item that can be virtualise • Feature that ensures access to a resource • Using both public & private cloud services • Spare part that does not matter if it fails • Which service model is used by a programmer • ...
Erin Howard 2018-01-08
Across
- systematic process of communicating financial information.
- an act of sending something out, esp
- A stock or any other security representing an ownership interest
- generally accepted opinion or decision among a group of peo
- The formal decision making process used when considering the economic feasibility of implementing information security controls
- Service Department is the process of ensuring customer satisfaction with a product or service.
- a department or branch of a craft, art, business, or manufacture
- the right to take another's property if an obligation is not discharged
- Rate how much the dollar, or any other foreign currency
- something in addition to what is expected
- Resources is the company department charged with finding, screening, recruiting and training job applicants
Down
- The act of giving money
- an oral or written description of particular events or situations
- an amount of money given especially by the government to a person or organization for a special purpose
- little money to spend
- the investing of money or capital in order to gain profitable returns, as interest, income, or appreciation in value
- financial assets or the financial value of assets
- organization or economic system where goods and services are exchanged for one another or for money.
- an amount or sum placed at a person's disposal by a bank.
- of directors communicating financial information representatives of the stockholders
20 Clues: little money to spend • The act of giving money • an act of sending something out, esp • something in addition to what is expected • financial assets or the financial value of assets • Rate how much the dollar, or any other foreign currency • an amount or sum placed at a person's disposal by a bank. • systematic process of communicating financial information. • ...
Retail Industry Overview 2016-09-29
Across
- Selling Salespeople contact customers directly in a convenient location, often at a customer's home.
- Retailers that started online and continue to do all their business that way.
- The method by which consumers acquire products and services.
- Stores that are owned by the manufacturer or retailer.
- Buying and selling through the internet via an electronic device.
- The buyer known as the trendsetter.
- The customer usually waits to see what the latest trend will be and is reluctant to try new products.
- Stores that focuses on deep but narrow assortments with a high level of customer service.
- Stores that sell a wide variety of goods including food, alcohol, and medicine.
- Stores Stores that are classified as general merchandisers.
- Stores that offer an assort of brand-name merchandise at a significant discount off the manufacture's price.
- Retailers that offer a broad variety of merchandise, limited service, and low prices.
Down
- Receives, stores, displays, and sells the products to customers.
- Stores that typically combine a supermarket and a department store all under one roof.
- Produces the products.
- Stores that aim to provide their customers a a convenient shopping experience.
- Stores that sell secondhand clothes and other household goods.
- A business that sells products and or services to consumers.
- Stores that take the role of both wholesaler and retailer.
- Buys large quantities of products directly from the manufacturer.
20 Clues: Produces the products. • The buyer known as the trendsetter. • Stores that are owned by the manufacturer or retailer. • Stores that take the role of both wholesaler and retailer. • Stores Stores that are classified as general merchandisers. • The method by which consumers acquire products and services. • A business that sells products and or services to consumers. • ...
Marketing: Chapter 1-5 2023-10-18
Across
- Market, The group that is identified for specific marketing programs
- Type of value that focuses on the tangible aspects of life, physical health and well-being
- Public advertisement and support from a person or organization in support of a product’s
- Type of value that desires belonging and involvement with those in our lives
- External factor that you have no control over, which could negatively impact your success
- Type of value that focuses on personal identity (how we see ourselves)
- Age, gender, race, ethnicity, income, education, occupation, family, size, religion, social class
- Represent a specific product line or individual marketing campaign
- Communication that informs, persuades, and reminds potential buyers about a product or service to influence their opinions or get a response
Down
- Short, permanent company motto
- All activities necessary to effectively get the product to the right customer when the customer wants it
- Partnership, Collaboration between two businesses with a related goal
- Approach where a company develops one marketing strategy for a single market segment
- Negative internal attributes about your company
- Personality characteristics, motives, lifestyles
- Marketing, One advertisement campaign for all target markets
- Symbol that represents a product or company
- quality, benefits, and/or brand
- Provides intangible benefits to customers
- (Component of PEST) Analyzing Government involvement in business operations
- A complex mix of tangible and intangible attributes that provide satisfaction and benefits
21 Clues: Short, permanent company motto • quality, benefits, and/or brand • Provides intangible benefits to customers • Symbol that represents a product or company • Negative internal attributes about your company • Personality characteristics, motives, lifestyles • Marketing, One advertisement campaign for all target markets • ...
Marketing: Chapter 1-5 2023-10-18
Across
- Type of value that focuses on the tangible aspects of life, physical health and well-being
- Communication that informs, persuades, and reminds potential buyers about a product or service to influence their opinions or get a response
- Negative internal attributes about your company
- All activities necessary to effectively get the product to the right customer when the customer wants it
- Type of value that focuses on personal identity (how we see ourselves)
- Type of value that desires belonging and involvement with those in our lives
- Short, permanent company motto
- Approach where a company develops one marketing strategy for a single market segment
- Symbol that represents a product or company
Down
- Collaboration between two businesses with a related goal
- A complex mix of tangible and intangible attributes that provide satisfaction and benefits
- The group that is identified for specific marketing programs
- One advertisement campaign for all target markets
- Public advertisement and support from a person or organization in support of a product’s feature quality, benefits, and/or brand.
- Provides intangible benefits to customers
- External factor that you have no control over, which could negatively impact your success
- Represent a specific product line or individual marketing campaign
- (Component of PEST) Analyzing Government involvement in business operations
- Personality characteristics, motives, lifestyles
- Age, gender, race, ethnicity, income, education, occupation, family, size, religion, social class
20 Clues: Short, permanent company motto • Provides intangible benefits to customers • Symbol that represents a product or company • Negative internal attributes about your company • Personality characteristics, motives, lifestyles • One advertisement campaign for all target markets • Collaboration between two businesses with a related goal • ...
Professionalism 2023-05-09
Across
- to build confidence through teamwork and open, candid communication.
- to be truthful in all our endeavors, to be honest and forth right with one another,with our customers and our community
- doing something on your own without being told or given special incentive
- the competence or skill expected of a professional.
- to treat one another with dignity, and fairness,appreciating the diversity of our workforce and the uniqueness of each employee
- reflection of opinion, work ethic, initiative
- to speak up, without fear of retribution; to be accountable for one’s actions
Down
- associating with other professionals for the benefit of sharing best practices,professional development, and friendship
- responsive culture-employees are outwardly friendly, service-oriented, good listeners,and comfortable with less formality
- to say what we mean, to deliver what we promise, and to stand for what is right.
- response or opinion of a customer or the receiver of a service
- being on time
12 Clues: being on time • reflection of opinion, work ethic, initiative • the competence or skill expected of a professional. • response or opinion of a customer or the receiver of a service • to build confidence through teamwork and open, candid communication. • doing something on your own without being told or given special incentive • ...
PART II - CUSTOMER CARE MIDTERM EXAMS 2023-10-23
Across
- Using the customer’s name is very effective in producing loyalty.
- It involves active listening to customer needs, addressing inquiries and concerns promptly, and keeping customers informed about relevant updates, products, or services.
- Customers should have a reliable and predictable experience every time they engage with a business.
- Using good manners is appropriate whether the customer makes a purchase or not.
Down
- Use of competence or skill expected of the professional. All customers must be treated professionally.
- Operate with integrity, transparency, and fairness in all customer interactions.
- Providing high-quality products and services that meet or exceed customer expectations is at the core of customer care.
- Promises for delivery of products must be on time. Delay and Cancellations must be avoided.
- an individual, group, or organization that purchases goods or services from another party, typically a business or service provider.
- specifically refer to individuals or end-users who buy and use products or services for their personal use or consumption.
10 Clues: Using the customer’s name is very effective in producing loyalty. • Using good manners is appropriate whether the customer makes a purchase or not. • Operate with integrity, transparency, and fairness in all customer interactions. • Promises for delivery of products must be on time. Delay and Cancellations must be avoided. • ...
Dispositions 2015-02-11
Across
- Your customer says they prefers _____ reminders, and no call reminders. Disposition selected is Do Not Call: Prefers _____ Reminder.
- Your call disconnected _____ you were able to identify yourself and the reason for the call. Disposition selected is Customer Hang Up.
- You have booked an appointment through Xtime. Disposition selected is Appointment was Already _____.
- You reach an answering machine for first attempt on OSC calls. Disposition selected is Answering Machine (_____ Message).
- Your customer tells they have already scheduled an appointment ___________. Disposition selected is Spoke to Customer ___________ Appointment.
- You reach an answering machine for second attempt on OSC calls. Disposition selected is Answering Machine (________ Message).
Down
- Your customer has questions about the cost of the service. Disposition selected is Appointment _______.
- You have requested an appointment through Salesforce. Disposition selected is Appointment _____.
- Your call disconnected _____ you were able to identify yourself and the reason for the call. Disposition selected is Scheduled Callback.
- Your customer states they have _____ the vehicle. Disposition selected is No Longer Owns the Vehicle.
10 Clues: You have requested an appointment through Salesforce. Disposition selected is Appointment _____. • You have booked an appointment through Xtime. Disposition selected is Appointment was Already _____. • Your customer states they have _____ the vehicle. Disposition selected is No Longer Owns the Vehicle. • ...
Call Center Level 1 Training 2014-02-27
Across
- ___ stores reports so we may look at them at a later date for informational and research purposes.
- The Call Center phones are manned from nine to five Monday - Friday and __ __ ___ Saturday. (3words)
- Info@lakesunbank.com is another way for customers to ___ the bank.
- Customers can send us secure messages/email through the ___ __ Request Form as well as through their online banking. (2words)
- The Call Center has the ability to __ ___ and reorder Debit/ATM cards. (2words)
- To __ or __ an account from Netteller you would send a synapsys event to the Call Center.
- When Answerwing the phone always greet with a ___. Customer can 'Hear' it!
- The Call Center receives a daily report letting management know the daily__ __. (2words)
- We have to check the IPay management screen daily for __ __ rejects and returns. (2words)
- The Call Center is responsible for contact customers when ___ ___ detects possible fraudulent activity. (2words)
- Customer can create an __ rather than using the original Netteller ID assigned to them.
- Our Call Center manager.
- Using the telebanker system for the first time, the password is your __ social security number.
- The ___ is a place where calls are waiting to be taken.
Down
- The Customer Service Center ___ list is a way for employees to send email request to all members of the Call Center.
- The original Netteller Identification number assigned to our customer consists of ____ numbers.
- When requesting a POS limit increase you need to send a __ __ to the Call Center. (2words)
- It is the E-Checking/Savings customer's responsibility to __ for E-Statements to avoid a $10.00 monthly paper statement fee.
- Online banking welcome packets are ___ generated during nightly processing and mailed to the customer.
- Lake Sunapee Bank uses ___ to ensure the security of our website/online services.
- IVR stands for Intouch Voice Responses, also known as___.
- When resetting Online Banking for a customer, the PIN is reset to the __ ___ of their Social Security Number. (2words)
- One way to contact the Call Center. (2words)
- The Call Center Representative are well versed in all responsibilities we handle, we ___ the duties weekly.
24 Clues: Our Call Center manager. • One way to contact the Call Center. (2words) • The ___ is a place where calls are waiting to be taken. • IVR stands for Intouch Voice Responses, also known as___. • Info@lakesunbank.com is another way for customers to ___ the bank. • When Answerwing the phone always greet with a ___. Customer can 'Hear' it! • ...
PR Crossword Search 2020-12-10
Across
- Track Returns
- Consult Senior Customer Service
- Explain Payment Methods
- Invoice Requests - US/CA
- Provider Group Quick Reference - US/CA
- Support Orders on Fraud Review
- Refund a Gift Card
- Create a US Return for Refund
Down
- GEM Alerts and Decline Messages
- Custom Apple Watch Guide
- Add Line Item in Toolbox
- BOSS user guide - AMR
- Unauthorized Returns
- Understand Returns - CA/MX/US
- Personal Engraving
15 Clues: Track Returns • Refund a Gift Card • Personal Engraving • Unauthorized Returns • BOSS user guide - AMR • Explain Payment Methods • Custom Apple Watch Guide • Add Line Item in Toolbox • Invoice Requests - US/CA • Understand Returns - CA/MX/US • Create a US Return for Refund • Support Orders on Fraud Review • GEM Alerts and Decline Messages • Consult Senior Customer Service • ...
supply chain 2023-05-05
Across
- the body
- Want something
- the practice or business of storing things in a warehouse
- Shipping items
- Pre sent messages
- System of Things
- Processing of raw materials
- Borrowing someone else's belongings
Down
- the act of supplying sth
- GDP data
- store all products
- directory
- a marketplace where groceries are sold
- the performance of duties by a waiter or servant
- someone who pays for goods or services
15 Clues: GDP data • the body • directory • Want something • Shipping items • System of Things • Pre sent messages • store all products • the act of supplying sth • Processing of raw materials • Borrowing someone else's belongings • a marketplace where groceries are sold • someone who pays for goods or services • the performance of duties by a waiter or servant • ...
AIX Newsletter 2024-11-26
Across
- What is Comcast’s flagship TV platform?
- What type of service did Comcast first provide in its early years?
- What European media company was acquired by Comcast in 2018?
- Comcast prides itself on creating technological _____.
- Comcast’s NBCUniversal has broadcasting rights to what major sporting event?
- Comcast is a leading provider of what type of internet?
- Where is Comcast headquartered?
- Which major broadcast network is owned by Comcast?
- What powers the Rain Room art installation in Comcast’s lobby?
- Studios Which major film studio does Comcast own?
Down
- What year did Comcast become publicly traded?
- Center What is the name of Comcast’s corporate headquarters building?
- Comcast previously co-owned this streaming platform with Disney.
- What is Comcast’s brand for internet, TV, and phone services?
- Service What has been a frequent criticism of Comcast in the past?
- What major media company does Comcast own?
- Comcast’s Comcast Center is known for advancements in what field?
- What is Comcast's streaming service called?
- Comcast offers high-speed internet with speeds up to 1 ____.
- Roberts Who is the CEO of Comcast?
20 Clues: Where is Comcast headquartered? • Roberts Who is the CEO of Comcast? • What is Comcast’s flagship TV platform? • What major media company does Comcast own? • What is Comcast's streaming service called? • What year did Comcast become publicly traded? • Studios Which major film studio does Comcast own? • Which major broadcast network is owned by Comcast? • ...
Consumer Protection Code 2013-10-25
Across
- "Ensure any ______ activity complies with the Code."
- We must correct errors and handle complaints speedily, effectively and what?
- "Do not exert undue _______ or influence on a customer."
- Zurich must seek this from our customers relevant to the product or service requested.
- We must act with "due skill, care and _____ ."
- Zurich must act "honestly, fairly and professionally" in the best interests of who?
- We must comply with the letter and _____ of the Code.
Down
- We must seek to avoid ______ of interest.
- Zurich must carry out these type of checks as part of control checks.
- Zurich must not _______ access to basic financial services.
- "Make full ______ of all relevant material infomation in a way that seeks to inform the customer.
- Zurich must not ______ a customer as to the advantages or disadvantages of a product.
12 Clues: We must seek to avoid ______ of interest. • We must act with "due skill, care and _____ ." • "Ensure any ______ activity complies with the Code." • We must comply with the letter and _____ of the Code. • "Do not exert undue _______ or influence on a customer." • Zurich must not _______ access to basic financial services. • ...
Learn The Lingo 2025-02-01
Across
- Term used to describe mileage on a trade in.
- You use these to move, but also to make more profit on a trade in.
- Term to describe how much negative equity.
- What is in the customers trunk when they urgently have to leave?
- Old school car term to describe a customer that has perfect credit history.
Down
- Term used to describe a customer with no credit history.
- Old school term for an old worn out vehicle.
- Old school car term for putting an additional $500 in the trade.
- When you are handed a done deal by another teammate
- A term used to describe a vehicle in great shape.
- When a customer leaves with the final and best price.
- A term used for customers, but also a national delivery service.
12 Clues: Term to describe how much negative equity. • Old school term for an old worn out vehicle. • Term used to describe mileage on a trade in. • A term used to describe a vehicle in great shape. • When you are handed a done deal by another teammate • When a customer leaves with the final and best price. • Term used to describe a customer with no credit history. • ...
BETTER BANKING AT 250! 2022-03-01
Across
- These can help a customer keep track of their balance
- 30000+ of these allow easy access to funds wherever you are!
- Access Checking service fee
- Send and receive money from people you know
- Our corporate home
- This is the minimum deposit to open an Access Checking account
- The cost of paper statements
- This limits savings withdrawals to 6 per statement cycle
- Choice Checking service fee
- Minimum daily balance for a money market
- Balanced Checking service fee
- Allows you to pay all your bills in one place
Down
- The leading mortgage lender in Wisconsin
- Save a tree with these
- A smarter way to deposit
- Earn up to $500 per year!
- Our customer's checks come from this company
- Andy _____
- This type of card comes with the Choice Checking account
19 Clues: Andy _____ • Our corporate home • Save a tree with these • A smarter way to deposit • Earn up to $500 per year! • Access Checking service fee • Choice Checking service fee • The cost of paper statements • Balanced Checking service fee • The leading mortgage lender in Wisconsin • Minimum daily balance for a money market • Send and receive money from people you know • ...
Markerting Vocabulary- Tway Tway Win- 2nd Period- 01-27-2014 2014-01-27
Across
- NCAA, labor unions, art museums
- The methods and information communicated to customers to encourage purchases and increase their satisfaction.
- Possessing an advantage over your competition
- "Pitch in", "Buckle up for Safety
- Forces that cause consumers to act including the desire to fulfill their needs and wants.
- The gathering of information that businesses can use to determine what kinds of goods or services to produce.
- honeymoon locations, vacations
Down
- A reason for consumers to buy a product/service based on facts or logic.
- food, cosmetics, gasoline
- ways in which businesses keep track of their customer information
- A reason for consumers to by a product/service based on feelings or attitudes.
- athletes, musicians, political candidates
- A reason for consumers to buy a product/service based on a desire to be loyal and a feeling of comfort with that product/service.
- banking, health care, job placement
- Clearly identified group of consumers with needs that business wants to satisfy.
15 Clues: food, cosmetics, gasoline • honeymoon locations, vacations • NCAA, labor unions, art museums • "Pitch in", "Buckle up for Safety • banking, health care, job placement • athletes, musicians, political candidates • Possessing an advantage over your competition • ways in which businesses keep track of their customer information • ...
Topic A 2024-10-21
Across
- A need is a state of felt _______
- The marketing process creates and ______ value in return
- A market ________ is a combination of products, services, experiences and information offered to a market
- This stands for the value of the entire stream of purchases that a customer makes over his/her lifetime
- Customer _________ Management
- It is important to keep customers ______ so that they will buy again from the same company
Down
- A market refers to actual and potential ________
- The 4 p's are actually the ____ of a marketer
- The major difference of a service from a physical.product
- This may lead to negative reviews and a bad reputation may ensue
- This happens when a product performs even better than a customer expected
- value This is the difference between the benefits and costs incurred in buying a product
12 Clues: Customer _________ Management • A need is a state of felt _______ • The 4 p's are actually the ____ of a marketer • A market refers to actual and potential ________ • The marketing process creates and ______ value in return • The major difference of a service from a physical.product • This may lead to negative reviews and a bad reputation may ensue • ...
Calling Occupants of Interplanetary Craft 2021-10-17
Across
- Good service by U-Haul personnel.
- "It's freezing cold outside and in order to see... I have to wipe the inside window."
- Customer was involved in a collision with their U-Haul equipment.
- U-Haul received a notice from a company asking for us to do business with them.
- "Someone needs to come and fix this vehicle. I am freezing to death."
- Customer states that the rental truck is swerving left to right instead of driving straight.
- U-Haul employee is not wearing a mask (mid pandemic) and coughing on customers.
Down
- "The tires on my trailer look flat but the air level in the tires are correct."
- "Truck is stuck in first gear and making it so that I can't drive more than 20 miles per hour."
- "I rented a car hauler from you last week and ended up having to purchase tie downs to secure my vehicle to the equipment."
- "I spoke with customer service and was told you had 50 gallons on hand and when I arrived 15 minutes later it was sold out."
11 Clues: Good service by U-Haul personnel. • Customer was involved in a collision with their U-Haul equipment. • "Someone needs to come and fix this vehicle. I am freezing to death." • "The tires on my trailer look flat but the air level in the tires are correct." • U-Haul received a notice from a company asking for us to do business with them. • ...
Operations Management 2024-06-07
Across
- Refers to the processes and procedures that transforms inputs into outputs
- A business that will transform inputs into a tangiable output
- The final product produced by the business
- A series of machines and workstations that are arranged in sequence to perform tasks automatically with little to no employee involvment
- The systems or machines that mimic human intelligence to perform tasks that are traditionally done by humans
- The goals a business intends to achieve in a specified period of time
- The conversion of inputs into outputs
- A business that transforms inputs into services that are intangiable
- Programable machines that can operate tasks automatically
Down
- A service is an intangiable product provided to a customer that can't be stored, touched, felt, etc.
- The use of software and computer controlled machinery to manufacture products, it will tell a machine how to make a product
- The strategy that manages the use, storage and delivery of materials to ensure the right amount of inputs are available when required in the operations system
- A software system that enables a product to be created in digital form that can be modified, analysied and tested before it is put into production
- The resources used in production (when creating a good or service)
- Allow a business to connect with their customers in some way over an internet connection
- A tangiable product made for customer that can be touched, stored, felt, etc.
16 Clues: The conversion of inputs into outputs • The final product produced by the business • Programable machines that can operate tasks automatically • A business that will transform inputs into a tangiable output • The resources used in production (when creating a good or service) • A business that transforms inputs into services that are intangiable • ...
VONAGE KNOWLEDGE 2013-03-02
Across
- place to schedule professional installations
- account management
- EXTERNAL KNOWLEDGE BASE
- MONEY BACK GUARANTEE
- number of days a customer has to view online account information after a cancellation
- number of days of a MBG
- name the article to use when a family member or a deceased customer has called in requesting cancellation of the account.
- TYPE OF ARTICLE THAT CAN GUIDE YOU STEP BY STEP TO RESOLVE ISSUES
- NUMBER OF DAYS A REFEREE HAS TO COMPLETE TO GET CREDIT FOR RAF
- PLATFORM WHERE VONAGE MOBILE APP CAN BE DOWNLOADED TO.
- REFER A FRIEND
- INTERNAL KNOWLEDGE BASE
- last status of an order
- after how man hours can we no longer make changes to a order if on payment accepted
- name of article to use when the customers phone number has been ported out without his consent
- LOCAL NUMBER PORTABILITY
Down
- tool to use to escalate issues with gift cars
- DEPARTMENT TO ESCALATE CHANGE BILLING DATE REQUESTS
- type of credit that cant be issued for professional installation
- TERMS OF SERVICE
- tool to use whenever a customer requests a promotion
- PLATFORM WHERE VONAGE MOBILE APP CAN BE DOWNLOADED TO.
- ACCEPTED FIRST STATUS AFTER CREATING A NEW ACCOUNT OR ORDER
- COUNTRY REMOVED FROM UNLIMITED IN THE VONAGE WORLD CALLING PLAN
24 Clues: REFER A FRIEND • TERMS OF SERVICE • account management • MONEY BACK GUARANTEE • EXTERNAL KNOWLEDGE BASE • number of days of a MBG • INTERNAL KNOWLEDGE BASE • last status of an order • LOCAL NUMBER PORTABILITY • place to schedule professional installations • tool to use to escalate issues with gift cars • DEPARTMENT TO ESCALATE CHANGE BILLING DATE REQUESTS • ...
IQOS 2 2020-02-04
Across
- / refers to what a customer needs done
- / its a technique
- / used to clean holder's body
- / are not returnable
- / will be located near IQOS retail locations
- / hiring of GMR was
- / has a one year lifespan
- / Holder is charging while having poor contact
- / educate adult smokers and relevant benefits
- / refers to how a customer wants to feel about their experience
- / Designed by Philip Morris
- / E-liquid
- / safe alternative to cigarettes
- / located at convenience store trade partners
- Expert / verify upon entrance to retail location
Down
- / will only clean the blade
- / IS,ID or S, is what
- / Gender, keys, clothes, and smartwatch
- / extended warranty and exclusive discounts
- / heats to app. 570F
- / its a crisp finish
- / Build relationships with adult smokers
- / ensure all areas properly merchandised for next consumer
- / Holder is malfunctioning try troubleshooting
- / used to clean the holder's cap
- / Use to eliminate remaining debris
- / " is it better for me "
- / are you a smoker and are you of legal age to purchase tobacco products
- / free service given
- / its an APP
- / familiar Experience, Product Design, Convenience
- / Day commitment
- / customer gets app two weeks after purchase
- / Founded in Milwaukee
- / its made in
35 Clues: / E-liquid • / its an APP • / its made in • / Day commitment • / its a technique • / hiring of GMR was • / are not returnable • / heats to app. 570F • / its a crisp finish • / free service given • / IS,ID or S, is what • / Founded in Milwaukee • / has a one year lifespan • / " is it better for me " • / will only clean the blade • / Designed by Philip Morris • / used to clean holder's body • ...
Sports Marketing Crossword 2024-11-19
Across
- The increase of popularity of a product in the product life cycle
- A product that a brand offers
- A product bought for the product and not the brand
- When a customer/consumer would rather use one brand over the other
- The flow of traffic out of an event
- The flow of traffic into an event
- The ____ is a word to represent a brand
- A mascot
- To communicate a product or idea
- The peak of a product in the product life cycle
- The decrease of popularity of a product in the product life cycle
- The ____ where an event is held
Down
- A person that buys a company's product to use
- A person or business that buys a company's product
- The retaining of customers
- Linking a sponsor to a physical site
- The start of the product life cycle
- When a company throws a exhibit display or presentation
- A product that last generations
- A ____ what a brand can provide
- The message a brand goes by
- How past effects a brand
- A creative scheme by a brand
- A main graphic/symbol representing a brand
- When a customer/consumer refuses to use any other brand but one
- Short lived craze
26 Clues: A mascot • Short lived craze • How past effects a brand • The retaining of customers • The message a brand goes by • A creative scheme by a brand • A product that a brand offers • A product that last generations • A ____ what a brand can provide • The ____ where an event is held • To communicate a product or idea • The flow of traffic into an event • ...
MTN BUZZ CSW PUZZLE 2023-10-06
Across
- Sets the expectations between the service provider and the customer and describes the products or services to be delivered.
- One of the qualities of customer service
- metric used to measure loyalty of customers.
- MTN Chatbot
Down
- MTN owned E-commerce Platform for purchasing MTN Products
- An activity that enables MTN staff visit the shops by booking an appointment.
- This app gives you complete access to easily manage your account.
7 Clues: MTN Chatbot • One of the qualities of customer service • metric used to measure loyalty of customers. • MTN owned E-commerce Platform for purchasing MTN Products • This app gives you complete access to easily manage your account. • An activity that enables MTN staff visit the shops by booking an appointment. • ...
