customer service Crossword Puzzles
Voyager Update 2018 2018-11-20
Across
- basic hardware (computer) and software (operating system) on which software applications can be run.
- doing business that focuses on creating a positive experience for the customer
- analytics process of assessing/modeling data with the goal of discovering insights and support decision-making
- the state of being protected against the criminal or unauthorized use of electronic data, or the measures taken to achieve this.
- the action or process through which something is changed so much that it appears to be entirely new.
- Supporting clients make decisions that are right for them
- the ability for clients to perform service transactions themselves
- the conversion of text, pictures, or sound into a digital form that can be processed by a computer.
- make (something) simpler or easier to do or understand.
- lasting or valid for more than one year.
Down
- The use of many different pathways such as phone, email, and face to face to engage clients
- The capability of a system or process to handle a growing amount of work, or its potential to be enlarged to accommodate that growth
- taking steps to reduce adverse effects
- the lifelong connection between OPB and its clients
- with various parts or aspects linked or coordinated.
- an act of traveling from one place to another.
- the state or quality of being efficient.
- a thing that makes something better or is better than something else.it was before.
- creating an opportunity by causing something to happen rather than responding to it after it has happened.
19 Clues: taking steps to reduce adverse effects • the state or quality of being efficient. • lasting or valid for more than one year. • an act of traveling from one place to another. • the lifelong connection between OPB and its clients • with various parts or aspects linked or coordinated. • make (something) simpler or easier to do or understand. • ...
Legal Requirements & Financial Considerations 2020-07-15
Across
- A broader set of guidelines that govern behaviours on a certain areas within an organisation
- Needed to accurately state position
- ______ issue refers to the issue relating to the growing use of tools, techniques and systems
- Foundational statements that are adopted by organisations, department or a team to guide decisions
- The process of testing and evaluating a business accounting process and internal control
- Managing a business in such a way that the broader social welfare of the community is taken into consideration
- Government agency that inspects worksites and can prosecute employers if needed
- Debts owned by a business to others
- Can't have a ______ output without ______ input or supply
- Can save time and money
- Workplace ______ refers to the way employees respond and act with policy and procedures in place
Down
- A series of steps or actions that support a policy
- Customer ________ a bank of information on existing and potential customer.
- Keeping costs down in production means you can profit and pass on cost-savings to customers sales
- What involves manufacturing, admin, marketing and establish customer data base
- Responsible for national business name registration services
- Tax, __________ ___ in which the rate is constant as the amount subject to taxation increase
- ____ issue is an overseas suppliers and resources, customer and overseas retailers, e.g. CSR issue, Overseas laws
- Are customers picking up what your putting down
- Name, The address of a website on the internet
20 Clues: Can save time and money • Needed to accurately state position • Debts owned by a business to others • Name, The address of a website on the internet • Are customers picking up what your putting down • A series of steps or actions that support a policy • Can't have a ______ output without ______ input or supply • ...
McKesson Lab Customer Service Week 2014: Paragon/Lab Integration 2014-09-23
Across
- The 3 message types for an inbound interface are ADT, ___ and orders.
- Discontinue Reason in Paragon correlates to _________ _______.
- Do not use _________ characters for the code or description.
- Paragon does not have the ability to send a flag for _____ _______.
- Priority level - OBR 27.6 provides the ________ of the request.
- ORU is for Results while ORM is for ______________.
- The IF _____ _______ needs to be configured to prefix all MLab order ID numbers with a "L".
- The charge code is not ______ to the Order Code in Paragon.
Down
- LIS is an acronym for Laboratory Information Systems.
- _____ ____ is an example of MFNs that can be processed.
- ZPA
- The microbiology order types needs to be assigned to ________ _________ ________ when Paragon is used to MLab.
- There are 3 interface lines that are part of the integration: Inbound to MLab, Outbound to Paragon (status change and results) and Outbound to Paragon (________).
- ________ correlates to the Current Procedure Terminology code in MLab.
14 Clues: ZPA • ORU is for Results while ORM is for ______________. • LIS is an acronym for Laboratory Information Systems. • _____ ____ is an example of MFNs that can be processed. • The charge code is not ______ to the Order Code in Paragon. • Do not use _________ characters for the code or description. • Discontinue Reason in Paragon correlates to _________ _______. • ...
Business 2023-06-14
Across
- The act of working together with others to achieve a common objective or complete a task. Collaboration fosters teamwork, communication, and the sharing of knowledge and resources, leading to improved efficiency and innovation within a business.
- The process of introducing new ideas, products, or services that bring about positive changes and advancements within a business or industry. Innovation often involves creative thinking, problem-solving, and the implementation of novel concepts to gain a competitive edge.
- The strategic process of promoting and selling products or services to customers. It involves understanding consumer needs, developing effective advertising campaigns, conducting market research, and utilizing various channels to reach the target audience.
- The principles and standards that guide ethical behavior and decision-making within a business context. Business ethics emphasize integrity, fairness, transparency, and social responsibility in conducting business operations and interactions with stakeholders.
- The provision of assistance, support, and satisfaction to customers before, during, and after the purchase of a product or service. Excellent customer service involves addressing inquiries, resolving complaints, and ensuring a positive customer experience to foster loyalty and repeat business.
- A plan or set of actions designed to achieve specific long-term goals for a business. Strategic decisions involve analyzing market trends, competition, and internal capabilities to formulate effective approaches for success and sustained growth.
- The process of identifying, assessing, and minimizing potential risks that may impact a business's objectives or operations. Risk management involves implementing strategies, policies, and controls to mitigate risks and ensure the organization's resilience and continuity.
- The activity of starting, managing, and taking risks in a business venture with the aim of making a profit. Entrepreneurs identify opportunities, develop innovative ideas, and take initiatives to establish and grow successful enterprises.
Down
- The process of establishing and maintaining professional relationships and connections with individuals or organizations within a particular industry or field. Networking helps in building a support system, gaining opportunities, and exchanging information for business growth and success.
- The department or function within a business responsible for managing and developing the organization's workforce. Human resources activities include recruitment, employee training, performance evaluation, compensation, and maintaining a positive work environment.
- The process of gathering and analyzing data about target markets, consumers, and competitors to make informed business decisions. Market research helps businesses understand customer preferences, identify market trends, evaluate competition, and develop effective marketing strategies.
- The network of individuals, organizations, resources, and activities involved in the production, distribution, and delivery of goods or services to customers. Effective supply chain management aims to optimize efficiency, minimize costs, and meet customer demands in a timely manner.
- The buying and selling of goods or services over the internet or through electronic platforms. E-commerce encompasses online retail, electronic payments, digital marketing, and other related activities that facilitate transactions and business operations in the online realm.
- The ability to guide, motivate, and influence individuals or teams towards achieving common goals within a business or organization. Effective leadership involves strong communication, decision-making, and the ability to inspire others to perform at their best.
- The management of money and financial resources within a business or organization. Finance includes activities such as budgeting, investing, financial analysis, and strategic planning to ensure financial stability, growth, and profitability.
15 Clues: The activity of starting, managing, and taking risks in a business venture with the aim of making a profit. Entrepreneurs identify opportunities, develop innovative ideas, and take initiatives to establish and grow successful enterprises. • ...
Mortgages 2013-03-08
Across
- What has happened to an arrangement if CACS is in a 04 state
- The team that would deal with extreme cases in marital splits
- The code for setting an arrangement to be paid by cash as well as DD
- What would you do regarding an arrangement at the end of the call
- A model to incorporate all relevant consequences to try have the customer make some form of adjustment
- A customer solution allowing a customer to underpay but not to reach one full month in arrears.
- An A61 state would be what sort of state in CACS.
- The code you would input in the fast path note box if the secondary accholder called us from home
- The number of months a budget planner is valid
Down
- A selection of long term solutions that will amend payments on the mortgage
- An abbreviation related to a consequence that COULD be the only one relevant if a customer was to set an arrangement.
- The code you would input on the fast path note box if WE called a customer on their work telephone on a sole account
- If a MAF fee letter was sent 5 days ago, what would be the status of this fee
- What tab would you input second account holder information provided by one accountholder, before verifying with the second accountholder.
- The abbreviation for DWP/DSS payments
15 Clues: The abbreviation for DWP/DSS payments • The number of months a budget planner is valid • An A61 state would be what sort of state in CACS. • What has happened to an arrangement if CACS is in a 04 state • The team that would deal with extreme cases in marital splits • What would you do regarding an arrangement at the end of the call • ...
Legal Requirements & Financial Considerations 2020-07-15
Across
- Can save time and money
- Name, The address of a website on the internet
- Workplace ______ refers to the way employees respond and act with policy and procedures in place
- What involves manufacturing, admin, marketing and establish customer data base
- A broader set of guidelines that govern behaviours on a certain areas within an organisation
- ____ issue is an overseas suppliers and resources, customer and overseas retailers, e.g. CSR issue, Overseas laws
- Responsible for national business name registration services
- Debts owned by a business to others
- Tax, __________ ___ in which the rate is constant as the amount subject to taxation increase
- Managing a business in such a way that the broader social welfare of the community is taken into consideration
- Are customers picking up what your putting down
- The process of testing and evaluating a business accounting process and internal control
Down
- Government agency that inspects worksites and can prosecute employers if needed
- Keeping costs down in production means you can profit and pass on cost-savings to customers sales
- Foundational statements that are adopted by organisations, department or a team to guide decisions
- Needed to accurately state position
- Customer ________ a bank of information on existing and potential customer.
- ______ issue refers to the issue relating to the growing use of tools, techniques and systems
- A series of steps or actions that support a policy
- Can't have a ______ output without ______ input or supply
20 Clues: Can save time and money • Needed to accurately state position • Debts owned by a business to others • Name, The address of a website on the internet • Are customers picking up what your putting down • A series of steps or actions that support a policy • Can't have a ______ output without ______ input or supply • ...
Legal Requirements & Financial Considerations 2020-07-15
Across
- Customer ________ a bank of information on existing and potential customer.
- A series of steps or actions that support a policy
- ____ issue is an overseas suppliers and resources, customer and overseas retailers, e.g CSR issue, Overseas laws
- Workplace ______ refers to the way employees respond and act with policy and procedures in place
- Foundational statements that are adopted by organisations department or a team to guide decisions
- The process of testing and evaluating a business accounting process and internal control
- Can save time and money
- Are customers picking up what your putting down
- Can't have a ______ output without ______ input or supply
- Responsible for national business name registration services
Down
- Needed to accurately state position
- ______ issue refers to the issue relating to the growing use of tools techniques and systems
- Government agency that inspects worksites and can prosecute employers if needed
- What involves manufacturing, admin, marketing and establish customer data base
- Tax __________ ___ in which the rate is constant as the amount subject to taxation increase
- Managing a business in such a way that the broader social welfare of the community is taken into consideration
- Name The address of a website on the internet
- Debts owned by a business to others
- A broader set of guidelines that govern behaviours on a certain areas within an organisation
- Keeping costs down in production means you can profit and pass on cost-savings to customers sales
20 Clues: Can save time and money • Needed to accurately state position • Debts owned by a business to others • Name The address of a website on the internet • Are customers picking up what your putting down • A series of steps or actions that support a policy • Can't have a ______ output without ______ input or supply • ...
ITIL V4 Foundation 2025-06-26
Across
- : A modification to a service or system
- : The ability of a service to perform as required
- : Raising an issue to higher support level
- : Agreement defining expected service performance (abbr.)
- : An unplanned interruption to a service
- : A means of delivering value to customers
- : Period when a service is unavailable
- : Making new or changed services available
- : The root cause of one or more incidents
- : Practice focused on sharing and reuse of information
Down
- : Practice that helps detect events or failures in services
- : A type of low-risk, pre-authorized change
- : Determines order of incident resolution
- : Continuous effort to enhance services or processes
- : A standard user need such as software installation
- : Group that evaluates major changes (abbr.)
- : A repeatable approach for handling common changes
- : Notification that a threshold has been reached
- : Database storing configuration items (abbr.)
- : Temporary solution to reduce the impact of a problem
20 Clues: : Period when a service is unavailable • : A modification to a service or system • : An unplanned interruption to a service • : Determines order of incident resolution • : The root cause of one or more incidents • : Raising an issue to higher support level • : A means of delivering value to customers • : Making new or changed services available • ...
Values 2019-09-30
Across
- in field / Someone who has a prolonged or intense experience through practice and education in a particular field.
- and agile processes / As needs and objectives evolve, knowing which boundary is flexible lets you adapt seamlessly without affecting your ability to deliver a successful product
- quality / The company is known for the high quality of its products
- / Identification of someone or something or person from previous encounters or knowledge
- service oriented / add up to the ability to fulfill the ultimate purpose of helping people, regardless of challenges along the way
- work / Creates tools which, when used together, make teams efficient, organized and happy
Down
- and timely communication / the exchange of thoughts, information, ideas, and messages between people or groups
- development / Help you to set goals and reach your full potential
- leadership / Managerial style that invites input from employees on all or most company decisions
- Oriented / Used to describe an individual or organization that focuses on outcome rather than process used to produce a product or deliver a service
10 Clues: development / Help you to set goals and reach your full potential • quality / The company is known for the high quality of its products • / Identification of someone or something or person from previous encounters or knowledge • work / Creates tools which, when used together, make teams efficient, organized and happy • ...
AFEX Crossword Puzzle 2020-06-24
Across
- Hedging alternative
- Afternoon on the green
- Web conferencing
- One of three values
- Purchase or sale of a foreign currency
- Online solution platform
Down
- A potential customer
- Marketing automation platform
- CEO
- Customer relationship management
- Proudly supporting
- Department that analyzes data
- Celebrated their 10th anniversary
13 Clues: CEO • Web conferencing • Proudly supporting • Hedging alternative • One of three values • A potential customer • Afternoon on the green • Online solution platform • Marketing automation platform • Department that analyzes data • Customer relationship management • Celebrated their 10th anniversary • Purchase or sale of a foreign currency
Extraordinary Care 2023-09-21
Across
- ______ experiences make customers feel at ease and that their time is respected.
- These highlight how we know we are delivering ideal customer experiences. (4 words)
- We _____ for our customers.
- __________ care begins with you!
Down
- Creating consistency in customer interactions. RESPONSIVE Streamlining processes and systems to support timely interactions.
- ______ experiences make the customer feel known, understood, and valued.
- Streamlining processes and systems to support timely interactions.
- Follow through on our promises and resolve any mistakes.
- Anticipating our customer’s future needs, thinking and acting one step ahead.
- Recognize your team or a colleague by sending a _____.
- The action of understanding, be aware of, and being sensitive to the thoughts, feelings, and experiences of another.
- When our honesty and transparency help our customer feel confident and secure.
12 Clues: We _____ for our customers. • __________ care begins with you! • Recognize your team or a colleague by sending a _____. • Follow through on our promises and resolve any mistakes. • Streamlining processes and systems to support timely interactions. • ______ experiences make the customer feel known, understood, and valued. • ...
Chapter 17 DECA Vocab 2023-11-08
Across
- a marketing strategy in which a business uses a temporary campaign or offer to increase interest or demand in its product or service.
- promotional items — toys, collectables, souvenirs and household products — that are linked to a product, and often require proofs of purchase such as box tops or tokens to acquire
- the offering of gifts, rewards, premiums, etc to motivate the sales team, to get bigger or more frequent orders from dealers, or to induce customers to buy.
- offered by retailers and other corporations as a way to attract and retain customers.
- a firm markets its product directly to consumers. The consumers then seek out the products to purchase.
- a combination of marketing methods including advertising, sales, public relations and direct marketing to achieve a specific marketing goal.
- carry the same basic theme as the campaign and may be in the form of a sweepstakes offering, a point-of-purchase advertising display, a premium giveaway, or anything else that will create immediate sales
- the process of explaining the value of a product to potential and existing customers to educate, generate interest, and spur purchase.
- websites and applications that enable users to create and share content or to participate in social networking.
- any marketing that relies on direct communication or distribution to individual consumers, rather than through a third party such as mass media.
Down
- part of revenue management and refers to marketing campaigns directed at wholesalers or retailers rather than at final consumers.
- a marketing strategy that increases brand awareness and entices a customer to purchase a product.
- the practice and techniques employed to bring attention to a product or service
- a marketing strategy in which a business uses a temporary campaign or offer to increase interest or demand in its product or service.
- creates a certain image of the company in the eyes of the customer.
- an official statement delivered to members of the news media for the purpose of providing information
- a ticket or document that can be redeemed for a financial discount or rebate when purchasing a product
- a marketing strategy that sees companies take its products to its consumers.
- the publicization of a product, organization, or venture so as to increase sales or public awareness.
- the strategic communication from an organization to the public to maintain or cultivate public image and/or respond to public discourse.
- notice or attention given to someone or something by the media.
- a small structure in a public area used for providing information or displaying advertisements, often incorporating an interactive display screen or screens.
22 Clues: notice or attention given to someone or something by the media. • creates a certain image of the company in the eyes of the customer. • a marketing strategy that sees companies take its products to its consumers. • the practice and techniques employed to bring attention to a product or service • ...
BANK TERMS 2025-02-21
Across
- A legal document that allows someone else to act on your behalf
- A digital money management tool, integrated into online and mobile banking, that empowers customers to take control of their finances
- An item that requires attention because it doesn't meet certain predefined requirements
- The profit a bank makes over a specific period of time, usually a quarter or year
- The annual return on an investment expressed as a percentage on an annual basis
- A temporary restriction that prevents a bank account holder from withdrawing or spending money
- Software utilized for community service/CRA hour tracking and donation requests
- A broad category of financial tools and services that businesses use to accept and process customer payments
- A commercial demand deposit instrument signed by the maker and payable on the presentation to the bank on which it is drawn.
Down
- A stash of cash with pre-recorded serial numbers that banks keep at teller stations to help trace and identify stolen money during a robbery
- the status of a checking account that does not have enough money to cover all transactions
- The conversion or transfer of property derived from a criminal offense for the purpose of concealing, or disguising, the illicit origin of the property
- When money is added via a deposit, electronic funds transfer, or transfer from another account
- A bank account or other financial institution account that has been inactive for a long time, usually more than a year
- The property that an individual owns at his or her death
- Our banking core provider
- The set of rules, policies, and laws that financial institutions must follow to ensure their operations are legal, ethical, and secure
- Customer Key
18 Clues: Customer Key • Our banking core provider • The property that an individual owns at his or her death • A legal document that allows someone else to act on your behalf • The annual return on an investment expressed as a percentage on an annual basis • Software utilized for community service/CRA hour tracking and donation requests • ...
Project Management Terms 2022-11-05
Across
- The best professor ever!
- One of the three sections of a proposal
- should state the required schedule for the completion of the project and key milestones
- States what is expected to be accomplished
Down
- Their pre-RFP/proposal efforts are crucial to establishing the foundation for eventually winning a contract from the customer.
- For projects that are new and have high risk, the contractor should include larger amounts of ____ reserves
- what the customer expects the contractor to provide
- Specific criteria listed in the RFP should be restated in the proposal to reinforce to the customer that the contractor understands these
- In a cost ____ contract, the customer agrees to pay the contractor for all actual costs
- its length is not as important as its quality
- term for when a customer asks for the final offer from the contractor
11 Clues: The best professor ever! • One of the three sections of a proposal • States what is expected to be accomplished • its length is not as important as its quality • what the customer expects the contractor to provide • term for when a customer asks for the final offer from the contractor • ...
askLively/JBA Crossword 2021-10-04
Across
- Advisors will offer Bill Me Later if the customer asks, as long as they have a CDMA DUP offer in the VAT.
- Blocked Numbers on Jitterbug Flip2
- Lively Mobile/Lively Mobile Plus Device Retail Activation
- Jitterbug Smart2 Activation Screen Steps
- (888)-382-1222. At the request of the customer, Lively Advisors are able to add a Jitterbug phone number to the National Do Not Call Registry.
- Some Lively customers are able to increase the font size on their handsets via a pre-installed application
- Complete a Change Order with Provisioning
- What are the Jitterbug Smart3 Specifications?
- Warranty Replacement Process, PHONES
- Blocked Numbers on Jitterbug Flip2
- Blocked Numbers shows phone numbers that the customer has blocked from calling. When user blocks a number: the phone will not ring, texts will not be received, and calls will go directly to voicemail.
- Battery Troubleshooting
Down
- Troubleshooting a Number Porting issue
- Clear Missed Call Notifications on Jitterbug Flip2
- If a Jitterbug handset customer is on Health and Safety (H&S) or Go Plan and requests to port-in a number, follow the steps below before completing the port-in request
- A Factory Data Reset removes all personal data from the device. Only instruct the customer to perform a Factory Data Reset
- Adding, Disconnecting, and Reconnecting Billable Services and Features
- HRO orders are evaluated and fulfilled by an actual agent
- Ordering a pre-activated handset/device in CostGuard
- Reconnect Paperless Billing
- CDMA Device Upgrade Program
- Warranty Replacement Process, LM PLUS
- One-Time Credit Card E-Payment/ Updating Expiration Date or Address
- if they are Secondhand Safety Device Activation Process is for potential new customers or existing customers who wish to activate a previously owned device
24 Clues: Battery Troubleshooting • Reconnect Paperless Billing • CDMA Device Upgrade Program • Blocked Numbers on Jitterbug Flip2 • Blocked Numbers on Jitterbug Flip2 • Warranty Replacement Process, PHONES • Warranty Replacement Process, LM PLUS • Troubleshooting a Number Porting issue • Jitterbug Smart2 Activation Screen Steps • Complete a Change Order with Provisioning • ...
Team 2 Top Ten 2021-11-30
Across
- identifying and protecting our customers and their accounts
- ending calls in a way that lets the customer know that they are an important part of PNC
- engaging with a customer and showing them how to be in control of their financial health
- call control, flow, and core focus for how we handle every customer interaction
- we are it. our tone, the information we provide, we are what opinions and feelings about pnc are based on
Down
- enhancing the customers quality of life with PNC
- the goal for each call, solving both spoken and unspoken issues so the customer doesn't have to call back
- providing the required attention to detail and probing questions that show we are listening to the customer
- Performance, quality of life, respect, teamwork, customer focus, diversity and inclusion, integrity
- applying this to the brand, peers, and customers always
10 Clues: enhancing the customers quality of life with PNC • applying this to the brand, peers, and customers always • identifying and protecting our customers and their accounts • call control, flow, and core focus for how we handle every customer interaction • ending calls in a way that lets the customer know that they are an important part of PNC • ...
Demonstrate Ownership 2023-01-31
Across
- Share information that may help the customer without being asked
- Guide the customer through the troubleshooting steps together at their pace
- / Respond with a statement or verbal nod that shows you were listening when issue is stated
- Trusting in your knowledge & what you know with statements that reassure the customer you are an expert
- Verbally and through your actions, take accountability to owning the issue
Down
- A statement that displays to the customer that you are the person to resolve issue once and for all
- showing through your actions & words that you WANT to help the customer
- Utilize tools and resources to provide this, that bring the customer along and help solve the customer's issue
- The type of attitude that positively displays a desire to resolve the customer's issue
- Put yourself in their shoes and use genuine statements that show you care
10 Clues: Share information that may help the customer without being asked • showing through your actions & words that you WANT to help the customer • Put yourself in their shoes and use genuine statements that show you care • Verbally and through your actions, take accountability to owning the issue • ...
PERS 2020-05-14
Across
- West Virginia
- sum of prior service, military service, workers’ compensation service, and contributing service
- return of any amount withdrawn from the members’ deposit fund
- employment of an employee in a position which normally requires 12 months and at least 1,040 hours per calendar year
- misrepresentation that has resulted in an overpayment or underpayment
- any person who serves regularly full-time on a salary basis
- amounts deducted from the compensation of a member
- personal service rendered to a participating public employer by an employee
- annual amount payable throughout the lifetime of a person
- any person who has accumulated contributions standing to his or her credit
Down
- service rendered for which contributions were made
- a member’s withdrawal from the employ of a participating public employer and the commencement of an annuity
- person entitled to an annuity or benefit payable
- July 1, 1961
- commencing on January 1 of any designated year and ending the following December 31
- employment of an employee in a position which requires less than 1,040 hours per calendar year of service
- West Virginia Public Employees Retirement System
- paid for personal services rendered
- a specific monetary amount guaranteed to be regularly paid to a full-time employee
- any member who commences an annuity payable
20 Clues: July 1, 1961 • West Virginia • paid for personal services rendered • any member who commences an annuity payable • person entitled to an annuity or benefit payable • West Virginia Public Employees Retirement System • service rendered for which contributions were made • amounts deducted from the compensation of a member • ...
CrossWord puzzle for TOS competition Feb 2025 2025-02-04
Across
- A style of cooking associated with a specific culture.
- A chef specializing in baked goods and desserts.
- A list of food and beverage options available in a restaurant.
- Waiter in American terminology.
- the process of removing used dishes, utensils, and other items from a table after a course is finished
- A glass used for the service of sparkling wine.
- a written request submitted by a chef to the storeroom for food preparation
- A decorative food addition to enhance appearance and flavor.
- Bread kept in this equipment on the table.
- a room or cupboard where food, drinks, and other supplies are stored
- A pre-booked table or room at a restaurant or hotel.
- Another name for cocktail glass
- The artistic presentation of food on a plate.
- is a small hand-held tool used for food preparation
Down
- A type of self service
- another name for English service
- The friendly and generous reception of guests.
- the delivery of food and drinks to a hotel room.
- Used for the service of brandy.
- Checking aspect of getting dining hall ready for service done before service.
- Tablecloths and napkins used in food service.
- A silver layer above cutlery.
- A heated dish used to keep food warm.
- A vessel used for service fresh juices, mixers and serving wine.
- The main course of a meal in some countries.
- Waiter should not chew ‘this’ during service
- Employee responsible for serving guests in restaurants.
- pre-preparation before service
- Providing food services for events or businesses.
- Decorative folding of table napkins for presentation.
30 Clues: A type of self service • A silver layer above cutlery. • pre-preparation before service • Used for the service of brandy. • Waiter in American terminology. • Another name for cocktail glass • another name for English service • A heated dish used to keep food warm. • Bread kept in this equipment on the table. • The main course of a meal in some countries. • ...
Check-In 2013-07-14
Activation Process 2012-12-04
14 Clues: A Hub • 59059 • *212# • *147*99# • CSAT Agency • He does the FTA • IDEA TV Mega Pack • Part of Documentation • Animal in the Ju(i)ngle • Activation Officer does this • Invalid POI if this is not there • SIM Validity for foreign Tourist • Important for Outstation Customer • First Customer account status in crystal
PBS CUSTOMER SERVICE WEEK 10/2-10/6 2023-09-15
11 Clues: CASH • PRIZE • CHERYL • DIRECTOR • SCHEDULE • EXTRA INCOME • HEART WORKOUT • SISTER COMPANY • KIDNEY DIAGNOSIS • TREATMENT LOCATION • COLLECTIONS DEPARTMENT
Processes & Systems to help execute services provided to customers 2025-02-05
Across
- Providing continued support and feedback to customers for a period of time following their purchase can add value and build consumer loyalty
- Offering discounts or rewards for customers who bring their own cup for takeaway drinks, or their own bag for groceries are good examples of this
- Refunds, returns policy and systems for dealing with customer complaints can all increase this level of service
- Scheduled and free delivery to meet customer demands and expectations
Down
- Offering extra facilities and amenities such as complimentary parking, shuttle bus services, free wifi etc can all increase the perceived value of goods and services
- Effective methods such as a numbering system or tools like mirrors and displays can reduce the effect of waiting times on customers
- Most organisations now have an ecommerce platform to help with purchasing processes
- In Hong Kong we may use Octopus cards, cash, Credit cards or Apple Pay
8 Clues: Scheduled and free delivery to meet customer demands and expectations • In Hong Kong we may use Octopus cards, cash, Credit cards or Apple Pay • Most organisations now have an ecommerce platform to help with purchasing processes • Refunds, returns policy and systems for dealing with customer complaints can all increase this level of service • ...
Object Edge - Oracle Commerce CSC 2015-02-15
Across
- You can do this for Orders, Customers and Products
- Now searches can be done using this
- Agent does this on tickets to get visibility
- My role allows only to work with tickets
- Thing issued on a bus, here to keep track
- Agents can provide this to customers as part of the order
- Selecting an order will automatically select this
Down
- Permission from higher ups on limits
- When shopping cart needs recalculation, Agent can do this
- A type of discount to keep the customer
- A key transaction for customers facilitated
- Payment method to place an order for B2B
- Role that has all the access
- The scope to let the air in
- All your actions are attached to the customer when this happens
- Product searches are queried against this
16 Clues: The scope to let the air in • Role that has all the access • Now searches can be done using this • Permission from higher ups on limits • A type of discount to keep the customer • Payment method to place an order for B2B • My role allows only to work with tickets • Thing issued on a bus, here to keep track • Product searches are queried against this • ...
metal reactivity service 2020-12-18
Across
- metal that is more reactive then hydrogen
- A list of metals with the most reactive at the top
- which metal is the strongest metal
- which metal doesn't react
- metal that reacts with oxygen
- metal that almost don't react with other substance
- what metal is not included in group 1
- which metals are in group 1
- metal can be displaced by from its ores by heating with carbon
- metal that burns brightly when heated to form an oxide
- metal that is less reactive than hydrogen
Down
- how can we measure the reactivity of a metal
- A combination that will create displacement
- metal that reacts with other substances vigourosly
- metal that can rust
- reacts with steam but not water to form an oxide
- slow reaction when heated to form an oxide
- metal that can used as protection of iron.
- metal that reacts with water and fizzes
- metal that has violent reaction with dilute acid
- metal that reacts with acid
21 Clues: metal that can rust • which metal doesn't react • which metals are in group 1 • metal that reacts with acid • metal that reacts with oxygen • which metal is the strongest metal • what metal is not included in group 1 • metal that reacts with water and fizzes • metal that is more reactive then hydrogen • metal that is less reactive than hydrogen • ...
Service and Lindsey 2024-05-27
Across
- not hard ice cream
- some people serve time here
- UR brother’s chosen service
- service to others is service to
- where boys become men in Provo
- church service website
- BYU organization
- another name for Umbalinda
- serving step sisters
- T1D friend
Down
- how knoweth a man the___
- founder Clara Barton
- where you served long
- serve this to a team of 6
- UR dad’s last name
- famous serving nun 2 wd
- a roommate you serve
- doing good is a
- UR roommate’s dog
19 Clues: T1D friend • doing good is a • BYU organization • UR roommate’s dog • not hard ice cream • UR dad’s last name • founder Clara Barton • a roommate you serve • serving step sisters • where you served long • church service website • famous serving nun 2 wd • how knoweth a man the___ • serve this to a team of 6 • another name for Umbalinda • some people serve time here • UR brother’s chosen service • ...
HVT DEPOSIT CROSSWORD 2021-01-05
Across
- EVIDENCE AS A SOURCE OF FUNDS WHEN A CUSTOMER IS PAYING CASH IN FROM THEIR SALARY
- DAILY LIMIT FOR PERSONAL ACCOUNTS
- HOW MANY ACCOUNTS DO YOU HAVE TO CHECK IF A CUSTOMER WANTS TO PAY OVER £1000
- WHAT YOU CHECK WHEN A CUSTOMER IS PAYING IN MORE THAN £1000
- WHERE WE FILL OUT THE HVT INSTRUCTION FOR A DEPOSITS OR REJECTIONS
- MARKER USED WHEN BUSINESS IS ALLOWED TO PAY MORE THAN LIMIT IN CASH ON A BUSINESS ACCOUNT
Down
- WHAT YOU CHECK WHEN A CUSTOMER IS PAYING IN LESS THAN £1000
- DAILY LIMIT FOR BUSINESS ACCOUNTS
- WHAT DO YOU NEED TO CHECK ON CRM BEFORE MAKING THE DEPOSIT
- WHERE CAN YOU CHECK WHAT TYPES OF SOURCE OF FUNDS WE CAN ACCEPT
- WHO DO YOU BUMP UP TO WHEN YOU THINK A BUSINESS IS PAYING IN MORE CASH THAN IS MENTIONED ON KYB
- WHAT WE CAN ACCEPT FROM A CUSTOMER WHEN THEY ARE PAYING IN CASH FOR A HVT DEPOSIT
12 Clues: DAILY LIMIT FOR BUSINESS ACCOUNTS • DAILY LIMIT FOR PERSONAL ACCOUNTS • WHAT DO YOU NEED TO CHECK ON CRM BEFORE MAKING THE DEPOSIT • WHAT YOU CHECK WHEN A CUSTOMER IS PAYING IN LESS THAN £1000 • WHAT YOU CHECK WHEN A CUSTOMER IS PAYING IN MORE THAN £1000 • WHERE CAN YOU CHECK WHAT TYPES OF SOURCE OF FUNDS WE CAN ACCEPT • ...
Module 4 Crossword Puzzle 2025-11-06
Across
- On the Web Request Search Springboard, you will need to select the ___ you want to search
- What does the customer click on to obtain the support id.
- The code you get from a customer to see their screen
- You can review past sessions from this springboard
- This is the tab that is used to review previous password resets
- Before doing a password ___ you must review to see if there are any secret questions
Down
- A customer can obtain their user id directly from the ___ homepage
- If the ___ panel shows the account is locked, you must select unlock prior to selecting change password
- If a customer no longer has access to an email, mobile phone number or the Authenticator app, you can reset the ___ verification
- We reset a password or provide a ___ password.
- Which springboard is the View on myPATH link?
- We cannot provide the ____ over the phone or via email/messages
- When a customer provides this type of number, you can do a web request search to find the submission
13 Clues: Which springboard is the View on myPATH link? • We reset a password or provide a ___ password. • You can review past sessions from this springboard • The code you get from a customer to see their screen • What does the customer click on to obtain the support id. • We cannot provide the ____ over the phone or via email/messages • ...
Vocab Bingo (G-Vocab 5) 2025-03-10
Across
- - Costs that vary based on the units sold by your enterprise
- Companies that conduct business with a company, and that can document how well a company pays its bills to its suppliers
- - Costs that vary somewhat based on the number of units you sell
- - Debt that does not include a promise by a guarantor to repay the loan in the event the debtholder is unable to make a required payment
- - fixed costs plus variable costs
- - debt that includes a legal obligation by the borrower to repay the debt personally if the business is unable to make its scheduled debt payment
- - repaying the loan
Down
- - # of units sold X cost per unit
- property and the buildings on it. Can be a piece of land or it can be a home on that piece of land, or it can be a building
- - Refer to the “things” with a company, and that can document how well a company pays its bills to its suppliers
- - shares of ownership in a company
- - How a business moves a specific customer to buy their service or offering
- - all people of companies associated with an enterprise.
- - a company that provides a good or service to another company
- - The exact customers and market sector the business intends to serve
- - The hard work a small business owner puts into forming, founding, and operating his/her business
- - An investment vehicle. Different types of securities include stocks, bonds, and mutual funds
17 Clues: - repaying the loan • - # of units sold X cost per unit • - fixed costs plus variable costs • - shares of ownership in a company • - all people of companies associated with an enterprise. • - Costs that vary based on the units sold by your enterprise • - a company that provides a good or service to another company • ...
Domtar LSS GB - Lean Process Analysis Review 2026-02-11
Across
- The pace of production required to meet customer demand
- Visual tool used to document material and information flow end-to-end
- Idle time when people, materials, or information are not moving
- Activities that consume time or resources but do not create customer value
- Rework or scrap caused by errors in the process
- Acronym representing the eight types of Lean waste
Down
- Formula that relates lead time, work in process, and throughput
- Producing more or earlier than the customer needs
- Unnecessary movement of materials between process steps
- Visual pull system used to control inventory and signal replenishment
- Excess movement by people that does not add value
- Work that directly transforms the product in a way the customer is willing to pay for
12 Clues: Rework or scrap caused by errors in the process • Producing more or earlier than the customer needs • Excess movement by people that does not add value • Acronym representing the eight types of Lean waste • The pace of production required to meet customer demand • Unnecessary movement of materials between process steps • ...
eVENTS 2021-12-14
Across
- Carrier billed our customer directly
- Customer wants to dispute carrier adjustment
- Destination info changed during transit
- Freight is missing
- Carrier doesn't have CHR/FQ as bill to party
Down
- Accesorial needs added in transit
- Operations delivery issues
- Operations pickup issues
- Overage, Shortage, Damage Claim
- Customer cancels shipment
10 Clues: Freight is missing • Operations pickup issues • Customer cancels shipment • Operations delivery issues • Overage, Shortage, Damage Claim • Accesorial needs added in transit • Carrier billed our customer directly • Destination info changed during transit • Customer wants to dispute carrier adjustment • Carrier doesn't have CHR/FQ as bill to party
eVENTS 2021-12-14
Across
- Carrier billed our customer directly
- Customer wants to dispute carrier adjustment
- Destination info changed during transit
- Freight is missing
- Carrier doesn't have CHR/FQ as bill to party
Down
- Accesorial needs added in transit
- Operations delivery issues
- Operations pickup issues
- Overage Shortage Damage Claim
- Customer cancels shipment
10 Clues: Freight is missing • Operations pickup issues • Customer cancels shipment • Operations delivery issues • Overage Shortage Damage Claim • Accesorial needs added in transit • Carrier billed our customer directly • Destination info changed during transit • Customer wants to dispute carrier adjustment • Carrier doesn't have CHR/FQ as bill to party
Definitions W9Q3 2021-03-25
Across
- a moneylender who charges extremely high rates of interest, typically under illegal conditions.
- a go-to resource for sizing up a business' performance & trustworthiness. **Accredited**
- A person who performs professional, desk, and managerial or administrative work.
- A person or firm who invests in small companies from money pooled form investment companies, large corporations and pension funds(high ROI - Return on investment)
- a sales approach that prioritizes open relationships and open dialogues to identify and provide solutions to a customer's needs (hyper-focused on customer)
- a guide of principles designed to help professionals conduct businesses honestly and with integrity.
- A decision-making model that includes : P= Defining the Problem; A= List Alternatives; C= Determine Criteria; E= Evaluate the Alternatives;D = Make The Decision.
- rewards, discounts or other special incentives for continuing customers (invest loyalty)
- a sales technique where an employee asks a customer if they would like to include an additional purchase.
- a working class person who performs manual labor.
- A combination of factors that can be controlled by a company to influence purchasing (4 P's): Product, Price, Place & Promotion
Down
- an item that is widely acceptable in exchange for goods and services.
- a market strategy in which decides to ignore market segment difference and appeal and the whole market.
- Doing something without having to be told.
- The difference between the selling price of a product or service and the total cost.
- Apparently kind or helpful but portraying a feeling of superiority; condescending.
- is the process of connecting your product to the customer's needs/wants.
- An investor who uses his/her own money to financially support small startups (in exchange for equity.
18 Clues: Doing something without having to be told. • a working class person who performs manual labor. • an item that is widely acceptable in exchange for goods and services. • is the process of connecting your product to the customer's needs/wants. • A person who performs professional, desk, and managerial or administrative work. • ...
Definitions - W9Q3 Word Wall 2021-03-25
Across
- A go-to resource for sizing up a business' performance & trustworthiness **Accredited**
- A person or firm who invests in small companies from money pooled from investment companies, large corporations, and pension funds (High Return On Investment)
- A guide of principles designed to help professionals conduct businesses honestly and with integrity
- The difference between the selling price of a product or service and the total cost
- Apparently kind or helpful but portraying a feeling of superiority; condescending
- A sales technique where an employee asks a customer if they would like to include an additional purchase
- A person who performs professional, desk, and managerial or administratitive work
- A sales approach that prioritizes open relationships and open dialogues to identify and provide solutions to a customer's needs (hyper-focused on customer)
Down
- The process of connecting your product to the customer's needs/wants
- A working class person who performs manual labor
- A marketing strategy in which a firm decides to ignore market segment differences and appeal the whole market
- A moneylender who charges extremely high rates of interest, typically under illegal conditions
- Rewards, discounts, or other special incentives for continuing customers (invest loyalty)
- A combination of factors that can be controlled by a company to influence purchasing (4 P's): Product, Price, Place & Promotion
- An investor who uses his/her own money to support small startups (in exchange for equity)
- An item that is widely acceptable in exchange for goods and services
- Doing something without having to be told
- A decision-making model that includes: P=defining the problem; A=list alternatives; C=determine criteria; E=evaluate the alternatives; D=make the decision
18 Clues: Doing something without having to be told • A working class person who performs manual labor • The process of connecting your product to the customer's needs/wants • An item that is widely acceptable in exchange for goods and services • Apparently kind or helpful but portraying a feeling of superiority; condescending • ...
ch 7 vocab 2023-02-28
Across
- a series of competitive price cuts that lowers the market price below the cost of production
- a way to attract customer through style, service, or location, but not a lower price
- the expenses a firm must pay before it can begin to produce and sell goods
- a market structure in which a few large firms dominate a market
- division of customers into groups based on how much they will pay for a good
- combination of two or more companies into a single firm
- Factors that cause a producer's average cost per unit to fall as output rises.
- laws that encourage competition in the marketplace.
Down
- any factor that makes it difficult for a new firm to enter a market
- factors that cause a producers' average cost per unit to fall as output rises
- the removal of some government control over a market
- a market that runs most efficiently when one large firm supplies all of the output
- selling a product below cost to drive competitors out of the market
- a formal organization of producers that agree to coordinate prices and production
- A market structure characterized by Free entry Many different firms Product differentiation
- A license that gives the inventor of a new product the exclusive right to sell it for a certain period of time.
- the right to sell a good or service within an exclusive market
- a product that is the same no matter who produces it, such as petroleum, notebook paper, or milk
18 Clues: laws that encourage competition in the marketplace. • the removal of some government control over a market • combination of two or more companies into a single firm • the right to sell a good or service within an exclusive market • a market structure in which a few large firms dominate a market • any factor that makes it difficult for a new firm to enter a market • ...
Regulatory Flags 2 2021-10-13
Across
- Allegation that elder or dependent adult abuse has occurred due to WF actions or has occurred due to external party actions
- Customer alleges they received telemarketing calls, but they are on the "Do Not Call Registry"
- Allegation is made pertaining to TIL disclosures during the origination process, including the right to cancel and TIL disclosures provided at origination
- Customer alleges a credit reporting error or impermissible purpose to pull a credit report
- Customer alleges discrimination during the servicing of the loan
Down
- Customer alleges incorrect final HUD-1
- Customer alleges we violated the CRA (12CFR25)
- Customer alleges that WF shared public information without authorization
- Customer alleges that they submitted request for a copy of the appraisal used in a loss mitigation credit decision and WF failed to provide it.
9 Clues: Customer alleges incorrect final HUD-1 • Customer alleges we violated the CRA (12CFR25) • Customer alleges discrimination during the servicing of the loan • Customer alleges that WF shared public information without authorization • Customer alleges a credit reporting error or impermissible purpose to pull a credit report • ...
Troubleshooting Crossword Search 2015-09-02
Across
- The Blue Link Mobile App - _______ version requires the iOS 6.0 and up. Which is also compatible with iPhone, iPad, and iPod Touch.
- If any customer needs a VIN clear/reset, RDR VIN, or E-mail address update, you must send the appropriate template to the Tier 2 ________ team.
- Ask ________ questions to gather the concern the customer is experiencing with the Mobile App and document within the Inbound Activity.
- Tiffany needs to know if her phone is compatible with her Elantra’s Bluetooth system. As her agent you will offer to assist and advise her of the Hyundai Bluetooth __________ website.
- Daniel is getting a “VIN already registered” error code while trying to register his used Veloster. As his agent you will need to explain the steps to ________ his VIN.
- Tommy has an inquiry regarding changing his ________ username, which is one of the included topics that you must ask Tommy if he is aware of the www.HyundaiUSA.com/loginhelp website.
- Jessica wants her Blue Link mobile App to “keep her logged in. She must use the ________ Me Feature.
- Johnny called in with a complaint that he cannot download his phonebook to his Sonata’s Bluetooth. After troubleshooting with steps 1 through 4, Johnny needs to be aware that his contacts must be stored the ________ and not on his SIM card.
Down
- The Samsung Gear Live, Moto 360, LG G Watch, and LG GR Watch are all supported _________ Smartwatches.
- Andrew possibly entered the incorrect _____ prior to sending a remote service request, which may be the reason why he received an “unable to retrieve Information” error message.
- Cynthia is having trouble starting the voice recognition in her Hyundai using Android Auto. You advise her that she needs to hold the voice command button on her steering wheel for _______ seconds or touch the microphone on the display.
- Caryn calls in and has a concern with her Android Auto in her vehicle. The first step is to __________ for the concern the customer is experiencing.
- Jane just purchased a Genesis with Gen2 Blue Link and uses an Android phone. She cannot find the Blue Link Mobile App. You will need to confirm that she is searching for the 2015 _________ in her Google Play.
- Do not create a _______ prior to transferring to Gen2 Blink
- Lindsay is trying to log into her Myhyundai account and has been unsuccessful. Lindsay gave you her password, and asked if you could log in or reset it for her. You are to not _________ this information in your case notes nor attempt to log in as the customer.
15 Clues: Do not create a _______ prior to transferring to Gen2 Blink • Jessica wants her Blue Link mobile App to “keep her logged in. She must use the ________ Me Feature. • The Samsung Gear Live, Moto 360, LG G Watch, and LG GR Watch are all supported _________ Smartwatches. • ...
Structure of the Food Service Industry 2020-10-11
Across
- all of the services people use when they are away from home.
- multiple units of a single food service concept with one owner.
- one of the first food service establishments created by Boulanger in Paris,France in 1765.
- allows customers to order at a counter and have food delivered to table or pick up the window.
- part of the food service operation which works out of the sight of the public.
- highest ranking chef in a food service operation.
- group of food service concepts owned by a single firm.
- customers insert money, push buttons select their food choice, and collect dispensed food.
- general idea of how a food service operation looks and feels.
- offers quality food and drink, and casual service and atmosphere.
- provided to the general public with the main goal of generating profits.
Down
- home meal replacements and ready-made dishes sold at retail stores.
- allows customers to view and select food at a counter of options and carry meals to tables on trays.
- so known as a food truck or cart.
- provided by institutions such as hospitals and schools for members, visitors,etc.
- fast food; allows customers to order at a counter and pick up food or use a drive-through window to order and receive food in the car.
- large-scale food service for events.
- elaborate and refined system of food preparation created between 1400 and 1600 during the Renaissance.
- multiple units of a food service concept individually owned by multiple parties.
- describes the part of the food service operation which directly serves customers.
- offers very high-quality cuisine, often cooked by an expert chef; offers formal service and atmosphere.
- second highest ranking chef in a restaurant.
- customers to view and select food for themselves from a wide variety of choices; all you can eat.
23 Clues: so known as a food truck or cart. • large-scale food service for events. • second highest ranking chef in a restaurant. • highest ranking chef in a food service operation. • group of food service concepts owned by a single firm. • all of the services people use when they are away from home. • general idea of how a food service operation looks and feels. • ...
Economics 2025-10-15
Across
- says that, other things being equal, the price and quantity supplied of a good are positively related
- are two goods that if the price rises in one good the other good decreases in price
- when the quanity of a good or service demanded exceeds its supply
- shows how much of a good or service consumers will be willing and able to buy at different prices
- a good or service that is used to produce another good or service
- illustrates the relationship between quantity supplied and price for an individual producer
- the actual amount of a good or service consumers are willing and able to buy at some specific price
- shows how much of a good or service producers would supply at different prices
- is a shift of the supply curve which changes the quantity supplied at any given price
- is the actual amount of a good or service people are willing to sell at some specific price
- when the supply of a good or service exceeds its demand
- illustrates the relationship between quantity demanded and price for an individual consumer
Down
- is a model of how a competitive market works
- is a shift of the demand curve which changes the quantity demanded at any given price
- a market in which there are many buyers and sellers of the same good or service
- a higher price for a good or service all other things being equal leads people to demand a smaller quantity of that good or service
- an economic situation in which no individual would be better off doing something different
- a rise in the price of one of the goods leads to an increase in the demand for the other good
- shows the relationship between the quantity supplied and the price
- graphical representation of the dmeand schedule it shows the relationship between the quantity demanded and the price
20 Clues: is a model of how a competitive market works • when the supply of a good or service exceeds its demand • when the quanity of a good or service demanded exceeds its supply • a good or service that is used to produce another good or service • shows the relationship between the quantity supplied and the price • ...
OPEX Quiz-2 2016-09-05
5 Clues: Customer expectation • Physical arrangement of plants and machinery • Production techniques used by business to cut down any waste • Margin of time between the date stock received and the date when sold • Intangible products such as banking, cleaning,consultancy,education, insurance, medical,etc.
Marketing Fundamentals Unit Test Review 2023-10-02
Across
- A simple tool that allows businesses to analyze their strengths, weaknesses, opportunities, and threats.
- In a SWOT analysis, the business can control these things
- The process of breaking down the total market into smaller segments and classifying customers by similar, specific characteristics.
- Grouping customers based on location and where consumers live.
- Groups consumers according to their behavior patterns as they interact with a company.
- What you’re offering to the market. It can be a good, service, idea, event, person, etc.
- Tangible (meaning you can touch it) items that have monetary value and satisfy a customer’s wants and needs.
- The strategy or set of actions a company uses to market its product or brand. Product, price, place, and promotion.
- Distributing your products to make sure they get into the hands of the customers at the right place and right time.
- Includes budgeting for all marketing activities and assisting customers in paying for a company’s product.
- The usefulness created when you have the product available in a place that is convenient for your customers to purchase.
- A company's percentage of the total sales volume generated by all companies that compete in a given market.
- Any resource or capability that a business has that can help it gain a competitive advantage in the industry
- The usefulness created when a company maximizes the availability of a product so customers can buy it at times that are convenient for them.
- Grouping customers based on age, gender, heritage, income levels, marital status, ethnic background, occupation, religion, life stages, family size, etc.
- Intangible (meaning you can’t physically touch them) items that have monetary value and satisfy a customer’s wants and needs.
- A disadvantage, limitation, or shortcoming a business has that can keep it from achieving goals
- Consists of consumers who purchases goods or services for personal use
- Includes determining client wants and needs through direct, planned, and personalized communication.
- The group of people most likely to become customers
- The usefulness or perceived value customer get from owning a product. Increases with financing.
- A group of people who share similar needs and wants and have the ability to purchase a product.
Down
- Groups consumers according to their personality traits, values, lifestyles, interests and opinions.
- The process of getting goods into customers’ hands. This includes the management of transportation, storage, inventory tracking systems, and transferring ownership of goods and services.
- The amount of money exchanged for the product.
- The usefulness created when customers have information needed to make informed decisions about products.
- A business should work to satisfy customer needs and wants while generating a profit for the business.
- Any unfavorable situation in the environment surrounding the business that could help competitors gain an advantage in the industry.
- The process of establishing and communicating to customers the value and costs of goods and services.
- The function dealing with market research. In this function market information/data is gathered, stored, analyzed, and evaluated to help marketers make decisions.
- In a SWOT analysis, these factors are beyond the control of the business. The business can only control how they react to these factors.
- Usually associated with a service firm, where the organization provides value through performing a service for customers.
- Usefulness created when a good is manufactured or features are added to a good
- Obtaining, developing, maintaining, and improving a product or service mix in response to customer needs and wants and marketing opportunities.
- The process of planning, pricing, promoting, selling, and distributing products to satisfy customers’ wants and needs.
- Consists of businesses who purchase for use in the operation of their business, for resale, or for making other goods.
- The communication element of the marketing mix. It includes all communication types that marketers use to inform, persuade, or remind customers of their products
- Lists information about the target market such as age, gender, income level, marital status, ethnic background, residence location, attitudes, lifestyle, behaviors, etc.
- A strategy that assumes that there is one undifferentiated market and that one product will appeal to all customers in that market.
- Any favorable situation in the environment surrounding the business that could help the business gain a competitive advantage in the industry.
- An economic term which describes the added value and benefits to the consumer from acquiring and consuming the product.
41 Clues: The amount of money exchanged for the product. • The group of people most likely to become customers • In a SWOT analysis, the business can control these things • Grouping customers based on location and where consumers live. • Consists of consumers who purchases goods or services for personal use • ...
Event Types 2022-02-15
Across
- overage shortage damage claim
- Carrier billed our customer directly
- carrier doesn't have CHR/FQ as bill to party
- operations pickup issues
- accessorial needs added in transit
Down
- freight is missing
- customer cancels shipment
- operations delivery issues
- customer wants to dispute carrier adjustment
- destination info changed during transit
10 Clues: freight is missing • operations pickup issues • customer cancels shipment • operations delivery issues • overage shortage damage claim • accessorial needs added in transit • Carrier billed our customer directly • destination info changed during transit • carrier doesn't have CHR/FQ as bill to party • customer wants to dispute carrier adjustment
MFI crossword 2021-04-23
Across
- step to assess group
- MFIN publication
- microfinance SRO
- projection meeting
- step to check credit history of customer
- document required for identifying customer
Down
- process of collecting EMI every month
- if customer doesn't pay emi for consecutive 3 months
- step to assess feasibility of village for business
- address proof
10 Clues: address proof • MFIN publication • microfinance SRO • projection meeting • step to assess group • process of collecting EMI every month • step to check credit history of customer • document required for identifying customer • step to assess feasibility of village for business • if customer doesn't pay emi for consecutive 3 months
FedEx AMEAzing Puzzle 2023-02-22
Across
- A direct served country by FedEx effective 1st Dec'2022.
- The largest trade deal to date, comprising about 30 percent of global gross domestic product and covering countries that add up to close to a third of the world’s population.
- A new and modern registration application on fedex.com that allows customers to create a user ID, open a FedEx shipping account and enjoy discounted shipping rates.
- The European Union has launched a large-scale information system to enhance pre-arrival security and safety information.
- An automation tool at fedex.com enables low volume personal and business users to ship parcels, Express freight, and Freight from their computers or mobile devices.
- FedEx provides electronic bill delivery and payment tools with access to view, manage, pay, approve/notify, and dispute FedEx Express, Ground, Ground Economy, Home Delivery (FHD), and duty and tax invoices.
Down
- A contractual international B2C service for e-commerce merchants that are Known Shippers for Low-to-medium value, lower-weight shipments.
- The application programming interface (API) for integrating customer websites and software applications with FedEx systems. •Web Services allows customers to validate addresses, get rates, ship, track, and perform other transactions within a service-oriented architecture (SOA)
- A free solution allowing Express and Ground customers to upload FedEx-generated documents or their own trade documents and submit them electronically.
- A premium time-critical air freight service that combines the International Priority Freight (IPF)service with premium features.Also, it was formerly known as International Priority Freight Exclusive Delivery (IPFED).
10 Clues: A direct served country by FedEx effective 1st Dec'2022. • The European Union has launched a large-scale information system to enhance pre-arrival security and safety information. • A contractual international B2C service for e-commerce merchants that are Known Shippers for Low-to-medium value, lower-weight shipments. • ...
SEM I Unit 5 Vocabulary 2023-11-29
Across
- The amount of time required to plan, create, produce, and execute an advertising campaign or specific advertisement before it is scheduled to be launched or published.
- Any content, information, or media that is created, distributed, or consumed in digital format.
- Approach that encourages creativity, innovation, and unconventional problem-solving.
- The total number or percentage of people within a target audience who are exposed to a particular advertising message or campaign during a given period.
- Online platforms and websites that enable users to create, share, and interact with content and engage in social networking.
- Approach that focuses on traditional, conventional, or established methods, ideas, or solutions.
- Various communication channels or platforms used by advertisers to deliver their marketing messages to the target audience.
Down
- The number of times an advertisement or marketing message is presented to an individual or target audience within a specific time period.
- The specific group of individuals or consumers that a product, service, or marketing campaign is intended to reach, influence, or serve.
- An additional item, incentive, or benefit offered to customers as an extra value or reward for purchasing a product or service.
- An action taken by a user or viewer of an online advertisement or link that leads them to another web page or destination.
- Legal term that grants exclusive rights to the creators of original works, such as literary, artistic, musical, or other creative expressions.
- A form of digital media that consist of episodic audio recordings, typically in an audio file format, that can be downloaded or streamed over the internet.
- A creative problem-solving technique that involves generating a large number of ideas or solutions through free thinking, open discussion, and collaboration.
- The practice of promoting and advertising products, services, or brands using digital channels, technologies, and platforms.
- Promotion Marketing activities and techniques designed to stimulate immediate sales or boost customer demand for a product or service.
- A specific channel or platform used for communication and message delivery.
17 Clues: A specific channel or platform used for communication and message delivery. • Approach that encourages creativity, innovation, and unconventional problem-solving. • Any content, information, or media that is created, distributed, or consumed in digital format. • Approach that focuses on traditional, conventional, or established methods, ideas, or solutions. • ...
Sport & Event Marketing I Unit 5 Vocabulary 2025-04-01
Across
- Any content, information, or media that is created, distributed, or consumed in digital format.
- An action taken by a user or viewer of an online advertisement or link that leads them to another web page or destination.
- A creative problem-solving technique that involves generating a large number of ideas or solutions through free thinking, open discussion, and collaboration.
- Approach that focuses on traditional, conventional, or established methods, ideas, or solutions.
- A form of digital media that consist of episodic audio recordings, typically in an audio file format, that can be downloaded or streamed over the internet.
- Approach that encourages creativity, innovation, and unconventional problem-solving.
- The practice of promoting and advertising products, services, or brands using digital channels, technologies, and platforms.
- A specific channel or platform used for communication and message delivery.
Down
- The amount of time required to plan, create, produce, and execute an advertising campaign or specific advertisement before it is scheduled to be launched or published.
- Marketing activities and techniques designed to stimulate immediate sales or boost customer demand for a product or service.
- Various communication channels or platforms used by advertisers to deliver their marketing messages to the target audience.
- The number of times an advertisement or marketing message is presented to an individual or target audience within a specific time period.
- Legal term that grants exclusive rights to the creators of original works, such as literary, artistic, musical, or other creative expressions.
- The total number or percentage of people within a target audience who are exposed to a particular advertising message or campaign during a given period.
- An additional item, incentive, or benefit offered to customers as an extra value or reward for purchasing a product or service.
- Online platforms and websites that enable users to create, share, and interact with content and engage in social networking.
- The specific group of individuals or consumers that a product, service, or marketing campaign is intended to reach, influence, or serve.
17 Clues: A specific channel or platform used for communication and message delivery. • Approach that encourages creativity, innovation, and unconventional problem-solving. • Any content, information, or media that is created, distributed, or consumed in digital format. • Approach that focuses on traditional, conventional, or established methods, ideas, or solutions. • ...
Alternative Postioning 2018-02-15
Across
- your PGE bill is paid directly through your bank account, you’ll spend less time paying bills..
- Receive bill online and get an email notice letting you know when it’s ready.
- Non-profit organizations that coordinate with a customer to pay the customer’s PGE bill.
- Shows you when and how you’re using energy, and how to save.
- Has lots of self service features.
- Join the Green Future program and make your energy mean more.
- Payment reminders, see amount due and Track energy usage
- A program that works well for those on a fixed income or whose paychecks come at specific times during the month.
Down
- The additional monthly fee of $2.50 goes directly to The Nature Conservancy and is dedicated to restoration of local fish habitat.
- PGE website, IVR, Bill Matrix, Western Union
- Payment reminders, pay your bill, see amount due, report an outage, outage updates, and track energy usage
- Need more time to pay
- Agreements offered to customers with past due balances to allow them to catch up and become current
- Adds $0.008 per kWh to your Basic Service price.
- A portion of your purchase goes toward developing new renewable resources in Oregon and a portion goes to purchase new wind power from the Northwest.
- You pay different rates for electricity you use depending on the time of day, day of week and season.
- Even out your payments over a year, avoid highs and lows in your bill
17 Clues: Need more time to pay • Has lots of self service features. • PGE website, IVR, Bill Matrix, Western Union • Adds $0.008 per kWh to your Basic Service price. • Payment reminders, see amount due and Track energy usage • Shows you when and how you’re using energy, and how to save. • Join the Green Future program and make your energy mean more. • ...
Marketing Crossword 2014-09-12
Across
- A voluntary association formed and organized to carry on a business.
- A person who purchases goods and services for personal use.
- The forces or properties which stimulate growth, development, or change within a system or process. They work together.
- A value that will purchase a finite quantity, weight, or other measure of a good or service.
- The surroundings or external conditions in which a company operates.
- A good, idea, method, information, object or service created as a result of a process and serves a need or satisfies a want.
- The movement of goods and services from the source through a channel, right up to the final customer, consumer, or user, and the movement of payment in the opposite direction, right up to the original producer or supplier.
- Flaw that increases the risk of a failure in a company (internal).
- A detailed proposal for doing or achieving something.
- A written declaration of an organization's core purpose and focus that normally remains unchanged over time.
Down
- Negative event that can cause a risk to become a loss, expressed as an aggregate of risk, consequences of risk, and the likelihood of the occurrence of the event.
- A person who buys goods or services from a shop or business, AND, An individual or business that purchases the goods or services produced by a business.
- A chance, time or set of circumstances that makes it possible to do something or take advantage of doing something.
- A person whose duties include the identification of the goods and services desired by a set of consumers.
- A regular gathering of people for the purchase and sale of provisions, livestock, and other commodities.
- The ability to think about or plan the future with imagination or wisdom.
- The capacity of a company to resist great force or pressure.
- A group of customers/consumers towards which a business has decided to aim its marketing efforts and ultimately its merchandise.
- A systematic examination and evaluation of data or information, by breaking it into its component parts to uncover their interrelationships.
- A valuable action, deed, or effort performed to satisfy a need or to fulfill a demand.
20 Clues: A detailed proposal for doing or achieving something. • A person who purchases goods and services for personal use. • The capacity of a company to resist great force or pressure. • Flaw that increases the risk of a failure in a company (internal). • A voluntary association formed and organized to carry on a business. • ...
Sports and entertaining marketing 2022-03-30
Across
- Designing, developing, maintaining, improving, and acquiring products or services to meet customer needs
- the study and classification of people according to their attitudes, aspirations and other psychological
- Creation and maintenance of satisfying exchange relationships Product What
- Share The portion of a market controlled by a particular company or product
- Any direct and personal communication with customers to assess and satisfy their needs
- A company must budget for its own marketing activities ad for providing customers with assistance in paying for the company’s products and services
- to satisfy those needs, better than the competition
- how much
- A regular gathering of people for the purchase and sales of provisions, livestock, and other commodities
- influencing how people choose to spend their time and money on entertainment
- The practice of dividing your target market into approachable groups
- the way in which one acts or conducts oneself, especially toward others
- Any direct and personal communication with customers to assess and satisfy their needs
- the compartmentalization of the consumer market into smaller, more manageable segments using geographic location as the main determining factor
Down
- the amount of money people can spend after paying for necessities
- The process of establishing and communicating to customers the value or costs of goods and services
- Gathering and using information about customers to improve business decision making
- A shared characteristic of a group (Age, Gender, education level)
- The number of viewers the programming attracted
- the number of times per advertisement, game, or show that a product or service is associated with an athlete, team, or entertainer
- determining the best way to get a company's products or services to the customers
- Ways to make customers aware and encourage them to buy
- people that have emotional ties to a team
- Where and how
- performance that people are willing to spend their money and spare time watching
- The philosophy that firms should analyze the needs of their customers and then make
- marketing on a large scale
- Sports marketing is a multibillion-dollar global industry that has a definite impact on the economy
- market a particular group of consumers at which a product or service is aimed
- Using advertising and other forms of communication to distribute information about products and services to achieve a desired outcome
- The action or activity of gathering information about consumers needs and preferences
31 Clues: how much • Where and how • marketing on a large scale • people that have emotional ties to a team • The number of viewers the programming attracted • to satisfy those needs, better than the competition • Ways to make customers aware and encourage them to buy • the amount of money people can spend after paying for necessities • ...
Marketing Principles 2022-01-20
Across
- a representation of a product idea
- the length of time from a product first being introduced to consumers until it is removed from the market
- the improvement of the existing products by making necessary changes in the characteristics, nature, size, packing and color, etc
- a long-term, strategic plan to continuously boost a brand's recognition and reputation
- the final stage of the product life cycle when sales are dropping because the original need and want have diminished or because another product innovation has been introduced
- the total number of product lines that a company offers to sell
- the variation in products that a company offers within one product line
- marketing function that focuses on improving a product or service in response to market changes
- name of the distinctive product, service, or concept
- maturity stage of the product life cycle shows that sales will eventually peak and then slow down
Down
- the smallest unit of a Product that can be sold to a Customer
- he first stage in the product life cycle where a company tries to build awareness about the product or service in a market where there is less or no competition
- a group of related products all marketed under a single brand name that is sold by the same company
- the ongoing process of identifying and articulating market requirements that define a product's feature set
- the use of an established product brand name for a new item in the same product category
- that part of a brand that cannot be spoken. It most commonly is a symbol, picture, design, distinctive lettering, color, or a combination of these
- the second of stages in the product life cycle, and for many manufacturers this is the key stage for establishing a product's position
- can be any word, phrase, symbol, design, or a combination of these things that identifies your goods or services
- the place that a brand occupies in the minds of the customers and how it is distinguished from the products of the competitors
- the total number of product lines and individual products or services offered by a company
20 Clues: a representation of a product idea • name of the distinctive product, service, or concept • the smallest unit of a Product that can be sold to a Customer • the total number of product lines that a company offers to sell • the variation in products that a company offers within one product line • ...
CROSSWORD PUZZLE 2024-11-26
Across
- - A place mechanism where buyers and sellers interact to trade goods and services.
- - An individual or company that must accept prevailing prices in a market, lacking the market share to influence market price on its own.
- - An amount of money that you gain when you are paid more for something than it cost you to make, get, or do it.
- - A tax levied on the production, distribution, or use of a good in a country.
- - The amount of a good and service demanded exceeds the quantity supplied at a given price.
- - Some people will use tax calculator and other tools to check if their taxes are correct.
- - Human made resources used in the production of goods and services.
- - A market structure where a single seller dominates the market with no close substitutes.
- - In a monopoly, there is one seller of the good, who produces all the output.
- - A tax on donation or gift and is imposed on the free transfer of property between two or more persons living at the time of the transfer.
Down
- - The initiative to combine resources to produce goods and services and take on the produce goods and services and take on the risks involved.
- - A sales tax levied on the consumption of the sale of goods, services, properties, and imported goods.
- - The net revenue a business earns by selling an additional unit of it's product.
- - The amount of a good or service that exceeds the quantity demanded at a given price.
- - expenses exceeding revenue
- - A tax on the right of a decreased person to transfer their estate at the time of death to their rightful heirs and recipients.
- - Displays the profitability and cost structure of every product in every customer in the company.
- - A tax on personal income. PERCENTAGE TAX - A corporate tax levied on individuals or companies selling one leasing goods, property, or services in the context of a transactive.
- - a debt incurred by an individual or some entity.
- - A service ( such as light, power, or water) provided by a public utility.
20 Clues: - expenses exceeding revenue • - a debt incurred by an individual or some entity. • - Human made resources used in the production of goods and services. • - A service ( such as light, power, or water) provided by a public utility. • - A tax levied on the production, distribution, or use of a good in a country. • ...
Service Dogs & Interspecies Ethics 2025-11-06
Across
- Organization that governs legal protections for service animals
- Highly trained dogs that assist disabled people Ethics that consider relationships across species
- What concept highlights mutual support between species like humans and service animals?
- What important role do trained animals perform for people with disabilities?
- What group do service animals help disabled people be included in?
- Non-human animals are still defined this way in property law
- What condition may require a person to use a service animal for support?
- What field examines right and wrong in human–animal relationships?
Down
- Service dogs help people gain what personal freedom often tied to neoliberal values?
- Field that studies non-human animals and ethics
- What all humans have at life’s beginning (per Kittay)
- Government branch enforcing service dog classifications
- What non-economic value reveals deeper relationships with animals?
- What ideology emphasizes individuality and work-based productivity?
- Quality used to measure beings by productivity or usefulness
- Disability scholar who challenged utilitarian claims about intelligence and rights
- What emotional relationship do service animals provide that goes beyond productivity?
- Philosopher who argued animals with high intelligence deserve more rights than some humans
- What should protect who is allowed into public spaces?
19 Clues: Field that studies non-human animals and ethics • What all humans have at life’s beginning (per Kittay) • What should protect who is allowed into public spaces? • Government branch enforcing service dog classifications • Quality used to measure beings by productivity or usefulness • Non-human animals are still defined this way in property law • ...
Mix Review Pt 3a 2021-05-06
Across
- mst port
- nisc phone provisioning
- parent equipment information
- ont number
- aka service address
- nisc service order tracking
- ont
- start of pathtrace
- desired due date
Down
- cxnk
- add service point
- service order tasks
- how switch communicates with ont
- dial 9 for outbound calls
- fifty percent goal
- end of pathtrace
- no cxnk for ont
- p&s tab
18 Clues: ont • cxnk • p&s tab • mst port • ont number • no cxnk for ont • end of pathtrace • desired due date • add service point • fifty percent goal • start of pathtrace • service order tasks • aka service address • nisc phone provisioning • dial 9 for outbound calls • nisc service order tracking • parent equipment information • how switch communicates with ont
EXPRESS 2020 2020-03-30
Across
- Loss Prevention: _______ _____ Program
- Store _____ Excellence Checklist
- ADS: average ______ sale
- Express Edit: _____ casual
- the R in GREAT stands for ____ ___ _____
- UPT: _____ per transaction
- Code of _____: “Do the Right Thing and Do Things Right”
- the E in GREAT stands for _______
- corporate strategy: The _____ forward
- Express ______ (value): accept and respect each associate for who they are and how they contribute
- Monthly Visual Updates: Product _____
- Express _______ (value): recognize your role in delivering results
- the G in GREAT stands for ______
- percentage of customers making a purchase
- April Learning Focus: _______ & Feedback
- Department 94
- the T in GREAT stands for _______
Down
- the through line that connects product, brand, and customer
- _______ to earn
- Express Edit: modern _______
- CEO: Tim _____
- Express _____ (value): bring passion, intention and conviction to your work
- Express Edit: Modern _____ Codes
- Express Edit: mix and match _______
- ____ Door Policy
- Express Edit: ______ everywhere
- Brand Purpose: Create _____ and promote Self-Expression
- add an ______
- Express Edit: _______ is now
- Express Edit: ______ that matter
- March Learning Focus: _____ vs Doing
- new customer experience model
- CEL: customer _____ leader
- Dream Big. Dress _______
- Express Edit: Best of ________
- the A in GREAT stands for ________
- Express Edit: ___ and now
- items that did well in store that moved out of stores but were kept in stock on the online store
- Express ______ will provide digital resources and on-the-job training opportunities
- Express Edit = Customer + Brand + __________
40 Clues: add an ______ • Department 94 • CEO: Tim _____ • _______ to earn • ____ Door Policy • ADS: average ______ sale • Dream Big. Dress _______ • Express Edit: ___ and now • Express Edit: _____ casual • UPT: _____ per transaction • CEL: customer _____ leader • Express Edit: modern _______ • Express Edit: _______ is now • new customer experience model • Express Edit: Best of ________ • ...
TDCX Puzzle 2020-04-21
Across
- be the preferred _________ to high growth organisations and high performing individuals.
- Larry Page is an owner and co-founder of _____.
- of the languages we served.
- _____ everyone achieve more.
- be the first to take _____.
- to grow + Space to breathe = ______, productive superstars
- assist our partners and our people achieve higher success through innovative and high-performance __________.
- are designed to be _____ and to make quick decisions.
- open our campus in _______ in December 2018.
- make changes to transform your customer experience journey and _________ your brand.
- ministry of the Government of Singapore entrusted with overseeing the national defence needs of the Republic of Singapore.
- TDCX won The Best Outsourced Contact Centre In The _______ award in 2014.
Down
- Customer __________ lifecycle is our speciality.
- Embrace new ideas and innovate.
- offer 24/7 customer engagement hubs supported by an extensive network of regional centres with talent proficient in 23 __________ to cater not only to Asian and English-speaking markets but also many other popular markets in Europe.
- is previously known as _________?
- __________ digital customer care and sales acceleration
- a ______ approach in building trust in your brand with your customers.
- have developed a robust selection system to take into account the complexity of content _________ programmes.
- have developed groundbreaking __________ to help your brand rocket past your competitors.
- is taking _________ risk.
- Non-Profit organization for contact centre.
- only have one _________.
- TDCX main focus.
24 Clues: TDCX main focus. • only have one _________. • is taking _________ risk. • of the languages we served. • be the first to take _____. • _____ everyone achieve more. • Embrace new ideas and innovate. • is previously known as _________? • Non-Profit organization for contact centre. • open our campus in _______ in December 2018. • Larry Page is an owner and co-founder of _____. • ...
Std 4 2023-02-14
Across
- a way to collect feedback from the receivers
- brands have such a strong reputation that people are confident in mentioning you to someone looking for the products you offer
- helps brands expand their online reach and content with a wider audience
- a measure of how successful
- the medium used to "transfer the message"
- the way a customer interprets the message
- total views on your ad piece of content
- transforming content into a new format in order to expand the content's reach
- existing customer base actively refers you to people looking for a product like yours
- increases a brand’s social equity with more followers, recognition, and conversations taking place on various platforms.
- a professional who represents the company and its products.
- the reaction of the customer to the message
Down
- how many unique people see your ad
- a person has a reason to refer your products to their network
- brands build positive relationships with customers on social platforms to resolve issues or educate users about their products and services
- usually the company/firm that produces the product.
- is communicating the message in comprehensible terms to the customer.
- loyal customers advocate for companies by conversing with other online users to discuss the brand in a positive manner.
- when a brand appears in a movie, TV show, or otherperformance, because an advertiser paid for that privilege.
- actions that reflect and measure how much your audience interacts with your content
20 Clues: a measure of how successful • how many unique people see your ad • total views on your ad piece of content • the medium used to "transfer the message" • the way a customer interprets the message • the reaction of the customer to the message • a way to collect feedback from the receivers • usually the company/firm that produces the product. • ...
5.01_EC13 Glossary Crossword 2022-01-12
Across
- The state of possessing a good or service; having full control over a product’s use
- Usefulness created by altering or changing the form or shape of a good to make it more useful to the consumer
- Usefulness; capable of satisfying wants and needs
- Usefulness created by making sure that goods or services are available at the place where they are needed or wanted by consumers
- Something required or essential that is lacking
- An individual who envisions a new product (or feature) and carefully specifies his/her vision for a manufacturer to implement
- Usefulness created when products are made available at the time needed to complete specific business activities
- Tangible objects that can be manufactured or produced for resale
- A type of producer that changes the shapes or forms of materials so that they will be useful to consumers
- The process or activity of producing goods and services
- The systematic gathering, recording, and analyzing of data about a specific issue, situation, or concern
- A business that buys consumer goods or services and sells them to the ultimate consumer
- A desire for something that may or may not be required
Down
- The people who make or provide goods and services
- A type of sale in which merchandise is removed from the sales floor and held by the business until the customer pays the outstanding balance
- Usefulness created by altering or changing the characteristics of a service (or task) to make it more useful to the consumer
- The process of planning and executing the conception, pricing, promotion, and distribution of ideas, goods, and services to create exchanges that satisfy individual and organizational objectives
- Knowledge, facts, or data
- Usefulness created when ownership of a product is transferred from the seller to the user
- An individual employed to advance and/or facilitate the exchange of a good or service
- People who use goods and services to satisfy their wants
- Something that is permanent and unchanging
- A fact or characteristic of the product
- An advantage consumers receive from using a product
24 Clues: Knowledge, facts, or data • A fact or characteristic of the product • Something that is permanent and unchanging • Something required or essential that is lacking • The people who make or provide goods and services • Usefulness; capable of satisfying wants and needs • An advantage consumers receive from using a product • ...
Marketing Principles 2022-01-20
Across
- a representation of a product idea
- the length of time from a product first being introduced to consumers until it is removed from the market
- the improvement of the existing products by making necessary changes in the characteristics, nature, size, packing and color, etc
- a long-term, strategic plan to continuously boost a brand's recognition and reputation
- the final stage of the product life cycle when sales are dropping because the original need and want have diminished or because another product innovation has been introduced
- the total number of product lines that a company offers to sell
- the variation in products that a company offers within one product line
- marketing function that focuses on improving a product or service in response to market changes
- name of the distinctive product, service, or concept
- maturity stage of the product life cycle shows that sales will eventually peak and then slow down
Down
- the smallest unit of a Product that can be sold to a Customer
- he first stage in the product life cycle where a company tries to build awareness about the product or service in a market where there is less or no competition
- a group of related products all marketed under a single brand name that is sold by the same company
- the ongoing process of identifying and articulating market requirements that define a product's feature set
- the use of an established product brand name for a new item in the same product category
- that part of a brand that cannot be spoken. It most commonly is a symbol, picture, design, distinctive lettering, color, or a combination of these
- the second of stages in the product life cycle, and for many manufacturers this is the key stage for establishing a product's position
- can be any word, phrase, symbol, design, or a combination of these things that identifies your goods or services
- the place that a brand occupies in the minds of the customers and how it is distinguished from the products of the competitors
- the total number of product lines and individual products or services offered by a company
20 Clues: a representation of a product idea • name of the distinctive product, service, or concept • the smallest unit of a Product that can be sold to a Customer • the total number of product lines that a company offers to sell • the variation in products that a company offers within one product line • ...
Principles of BMF - Unit 1a Vocabulary 2025-08-20
Across
- (3 words)states that when price increases, consumers will demand less of a product since it is less affordable
- the amount of a good or service that producers are willing and able to offer for sale at various prices
- decisions about what/how to produce and for whom to produce it is determined by supply and demand in this type of economy
- the phase of the business cycle when investors become pessimistic
- when in economic trough, we might begin to see signs of this
- the lowest point of the business cycle
- (2 words)skills that use technology to communicate, collaborate, and solve problems effectively and responsibly (2 words)
- computer systems that can perform tasks that usually require human intelligence
- a country experiencing rapid economic growth has this type of economy
- an economy in which decisions about what to produce, how to produce it, and for whom are based on customs, traditions, and beliefs
- (2 words)an economic system based on private ownership, free trade, and limited government involvement
- the amount of a good or service that people are willing/able to buy at various prices
- (3 words)states that when price increases, producers are willing to make more of a product; as it decreases, producers are less willing
Down
- the ability to function in a world where communication and information are shared through tech - phones, internet, social media, etc
- an economy in which some decisions are made by the government and others by private businesses and individuals
- the highest point of a business cycle
- during economic contraction, businesses may need to do this to employees (2 words)
- what the I stands for in AI
- an economy in which the government controls all economic decisions
- one of the new ways AI can provide customer service and support online
- occurs when the quantity of a product that producers are willing to supply matches the quantity consumers demand at a specific price
- the phase of a business cycle when business grows
- the limited nature of resources compared to the unlimited wants and needs of humans
23 Clues: what the I stands for in AI • the highest point of a business cycle • the lowest point of the business cycle • the phase of a business cycle when business grows • when in economic trough, we might begin to see signs of this • the phase of the business cycle when investors become pessimistic • an economy in which the government controls all economic decisions • ...
CROSSWORD on BCP Release Notes 2014 2015-01-19
Across
- When clicking on the system ID, what is the name of the assignment block that lists all Support Package names for the software component versions?
- How many hours is the maximum session time displayed on top of the BCP screen?
- What appears in BCP if an incident is forwarded without fulfilling the IRT?
- In which assignment block can you check the customers search history?
- Which function enables you to create a collection of your favorite notes, that you frequently use in incidents (Tools menu)?
- What action will be triggered in a BCP incident if you press keyboard shortcut “ALT+P”?
- What is the name of the function that enables you to pull back an incident from customer side?
- For which acquired company were functions like “Mass Update” (in Inbox result list) and “Ongoing Response Time (ORT)” (Assignment Block Details) created?
- How is the button called that enables you to save the incident and transfer it to customer action.
Down
- Which button in the Inbox returns the selections to the default and clears the result list?
- What is the button in an incident called that enables you to copy the direct link to the incident to your clipboard?
- Which column in the Inbox shows the timestamp of the last communication provided to the customer (Reply, Info To customer, Call to Customer)?
- Which search criterion should you use in “Administration > Notification Subscriptions” to search for Subscriptions you have created?
- Which search criterion should be used to find incidents where a specific processor is listed in the Action Log?
- In which assignment block of an incident can you link a related incident?
- In which BCP menu do you find the function “Create Incident (SMP)” that can be used to create an incident on behalf of a customer, e.g. in order to split an incident with more than one issue reported?
16 Clues: In which assignment block can you check the customers search history? • In which assignment block of an incident can you link a related incident? • What appears in BCP if an incident is forwarded without fulfilling the IRT? • How many hours is the maximum session time displayed on top of the BCP screen? • ...
Knowledge Check- Forms and definitions 2022-05-04
Across
- honor a competitor's REGULAR RETAIL PRICE
- For corporate orders and management use ONLY.
- you call them when you need help.
- Profile has been suspended. The "Suspended" account status is initiated by the Fraud Team so that the accounts can be monitored as new orders or other account transactions take place on the accounts. Profiles can become active if issue is resolved.(customer type)
- Account is disabled, and no longer should be used to submit orders or any other action (BI points, store credit, etc.). For use when client has multiple profiles - wanting to close all but one, deactivating bogus accts. Should never reactivate.(customer type)
- Client reports a product issue (defective or expired product, incorrect size listed or received, wrong product(s) shipped, or incorrect product/image or information discrepancies on the website)(Name of the form)
- Promo code neededMother's Day Fragrance 4x Points Multiplier
Down
- 24 hours have passed since the purchase. YTD qualifies client for upgrade. (Due to linked accounts, store error, missing purchase)(Name of the form)
- Indicates VIP customer. Usually reserved for Senior Management (e.g., CEO, Directors, etc.)
- Fraud profile. Profiles have been closed due to fraud reason code and notes will provide further explanations as needed.(customer type)
- Partner Delivery Locations has Started for Select Clients
- Client has been banned for some sort of abuse. Notes should indicate details and letter/email notification should have been sent. Banned clients for abuse - those that we push to stores or ban completely from shopping with Sephora.com.(customer type)
- is always in high demand and cost 2500 points
- Sephora (or affiliate) employee. Flagged by management ONLY.(customer type)
- Error on the website (misspelling, incorrect information, image, price, SKU, item size) or wrong product received(Name of the form)
- Color matching has been revamped with a proprietary smart Color Matching ecosystem that is now available in all US and Canada stores. No appointment is required.
16 Clues: you call them when you need help. • honor a competitor's REGULAR RETAIL PRICE • is always in high demand and cost 2500 points • For corporate orders and management use ONLY. • Partner Delivery Locations has Started for Select Clients • Promo code neededMother's Day Fragrance 4x Points Multiplier • ...
Words Valeria 2021-02-04
Across
- the room in a house or apartment that is used for relaxing
- a container from which food can be served
- a room used for sleeping in
- a person who buys goods or a service
- a long, soft seat with a back and usually arms, on which more than one person can sit at the same time
Down
- the work of keeping a house clean and tidy
- a traditional story written for children
- to go to a place in order to look at it, or to a person in order to spend time with them
- a comfortable chair with sides that support your arms
9 Clues: a room used for sleeping in • a person who buys goods or a service • a traditional story written for children • a container from which food can be served • the work of keeping a house clean and tidy • a comfortable chair with sides that support your arms • the room in a house or apartment that is used for relaxing • ...
A Very Credit Christmas Crossword 2022-12-15
Across
- Criteria for references - they can not ______ with customer
- One form or example of a document we are always in need of
- All customer's scanned ______ should be available upon booking an account
- Debt Service Ratio is total ______ divided by disposable income
- The name of excel document that Sanctioning sends to the Branch to review and action
- what is the new percentage rate of staff optical credit purchases?
Down
- Politically ________ Person can also be called a PEP
- Department that supports the branches and approves for the branches
- When entering your customer's home address, do not forget to put their ______!
9 Clues: Politically ________ Person can also be called a PEP • One form or example of a document we are always in need of • Criteria for references - they can not ______ with customer • Debt Service Ratio is total ______ divided by disposable income • what is the new percentage rate of staff optical credit purchases? • ...
3CiE.E - Test Puzzle 2023-09-24
Across
- (verb) to finish making or doing something
- (verb) to promise to do something; to promise something will happen
- (noun) things that are produced to be sold
- (verb & noun) to tell a customer how much money you will charge them for a job, service or product
- (verb) to try to reach an agreement by formal discussion
Down
- (verb) to ask somebody for some information
- (noun) a woman whose job is to sell goods, for example, in a shop
- (verb) to experience something, especially a change or something unpleasant
- (noun) a supply of goods that is available for sale in a shop
9 Clues: (verb) to finish making or doing something • (noun) things that are produced to be sold • (verb) to ask somebody for some information • (verb) to try to reach an agreement by formal discussion • (noun) a supply of goods that is available for sale in a shop • (noun) a woman whose job is to sell goods, for example, in a shop • ...
Logistics 2021-10-02
Across
- he detailed organization and implementation of a complex operation.
- the action of stealing things of little value.
- a person or thing that carries, holds, or conveys something.
- a quantity or supply of something kept for use as needed.
Down
- a person who buys goods or services from a shop or business.
- a list of goods sent or services provided, with a statement of the sum due for these; a bill.
- a person or organization that provides something needed such as a product or service.
- logistics of a large-scale rock show demand certain necessities"
- be given, presented with, or paid (something).
9 Clues: the action of stealing things of little value. • be given, presented with, or paid (something). • a quantity or supply of something kept for use as needed. • a person who buys goods or services from a shop or business. • a person or thing that carries, holds, or conveys something. • logistics of a large-scale rock show demand certain necessities" • ...
Sanctions Review Puzzle 2022-09-16
Across
- ________ driver improvement course, it is 4 hours
- __________ driver improvement course, it is 12 hours
- a prohibition, other than an out-of-service order, that precludes a person from operating a commercial motor vehicle
- the act of declaring a driver license void and terminated
- generates when the customer's driving privilege is suspended, revoked or cancelled in another state
Down
- the termination of a licensee's privilege to drive
- the temporary withdrawal of a licensee's privilege to drive
- _________ driver registry
- for us to accept proof of the current insurance from a customer with an FR case, we must make sure that same policy was not previously _________
9 Clues: _________ driver registry • ________ driver improvement course, it is 4 hours • the termination of a licensee's privilege to drive • __________ driver improvement course, it is 12 hours • the act of declaring a driver license void and terminated • the temporary withdrawal of a licensee's privilege to drive • ...
E-commerce 2022-07-22
Across
- Intelligence A field of computer science which attempts to replicate human intelligence in machines and computers.
- A recurring transaction over a defined interval (typically one month) to gain access to a product or service.
- Is a business modality in which business transactions are fully presented online.
- Balance Revenue generated during the current pay-out period (from the last pay-out date).
- A marketing strategy which offers customers free access to a product or service for a defined period of time.
Down
- Agents who promote and sell the products of other merchants in return for compensation.
- The customer who makes a purchase from a merchant.
- A portmanteau of the word financial and technology. An umbrella term used for start-ups in the e-commerce and financial sectors.
- workflows A process that identifies and automates repetitive and time-consuming manual tasks using technological solutions.
- The second last stage of a typical e-commerce flow, where customers finalise their purchase right before submitting their payment and shipping details.
- A legislated tariff levied on every transaction, payable to the government.
11 Clues: The customer who makes a purchase from a merchant. • A legislated tariff levied on every transaction, payable to the government. • Is a business modality in which business transactions are fully presented online. • Agents who promote and sell the products of other merchants in return for compensation. • ...
Week 4: Crossword Puzzle 2025-11-21
Across
- Someone who purchases Qnity products
- Customer Issue
- Records that provide information
- The theme of this month
- Precise instructions
- Plan of action
- One of the Qnity values
Down
- How well something is done
- Our new business name
- Failure to meet a standard
- Education for a skill
- Process of fine-tuning a tool
- product family that laminates and adhesive systems fall under
- How fast something moves
- boxes used for clads or sheeted materials
- Procedure
- dry film photoresist
17 Clues: Procedure • Customer Issue • Plan of action • dry film photoresist • Precise instructions • Our new business name • Education for a skill • The theme of this month • One of the Qnity values • How fast something moves • How well something is done • Failure to meet a standard • Process of fine-tuning a tool • Records that provide information • Someone who purchases Qnity products • ...
Event Types 2021-12-14
Across
- Carrier billed our customer directly
- Freight is missing
- Overage Shortage Damage Claim
- Customer wants to dispute carrier adjustment
Down
- Carrier doesn't have CHR/FQ as bill to party
- Customer cancels shipment
- Destination info changed during transit
- Operations pickup issues
- Accesorial needs added in transit
- Operations delivery issues
10 Clues: Freight is missing • Operations pickup issues • Customer cancels shipment • Operations delivery issues • Overage Shortage Damage Claim • Accesorial needs added in transit • Carrier billed our customer directly • Destination info changed during transit • Carrier doesn't have CHR/FQ as bill to party • Customer wants to dispute carrier adjustment
Event Types 2022-02-15
Across
- Carrier billed our customer directly
- customer wants to dispute carrier adjustment
- operations delivery issues
- customer cancels shipment
- accessorial needs added in transit
- freight is missing
Down
- overage shortage damage claim
- operations pickup issues
- destination info changed during transit
- carrier doesn't have CHR/FQ as bill to party
10 Clues: freight is missing • operations pickup issues • customer cancels shipment • operations delivery issues • overage shortage damage claim • accessorial needs added in transit • Carrier billed our customer directly • destination info changed during transit • customer wants to dispute carrier adjustment • carrier doesn't have CHR/FQ as bill to party
Powerapps/Customer Lookup 2021-03-31
10 Clues: VGL ORI • 718B DCFS ORI • Access and Review (ORI) • what does AWA stand for • Customer Code 73673728 (ORI) • Perc card is what Purpose Code • customer code 1003788 (payment) • state evel background check (ORI) • Concealed carry Purpose code and ORI • customer used keyword healthcare facility (Purpose Code)
Do you have the ExtraaEdge in you? 2021-10-01
Across
- bottom of the funnel
- a high-level educational institution in which students study for degrees and academic research is done
- process of introducing new customer to the product
- process of extracting a vast amount of data from websites
- an individual or entity that purchases or subscribes a product
- process of showcasing a product's features
- in coming enquiries
- interactive voice response systems
- B in BANT qualification
- social media site that's not used for social media
Down
- process of finding, building and qualifying leads
- the mother of all prospecting tools
- a relatively large corporate account
- a method of software delivery and licensing via subscription
- process where a seller introduces an upgrade to increase the average order value
- a percentage of customers that leave or cancel a subscription
- a in qualifying a lead
- customer that possesses all desirable attributes
- strategic framework that engages qualified individual prospects or customer accounts as unique markets in themselves
19 Clues: in coming enquiries • bottom of the funnel • a in qualifying a lead • B in BANT qualification • interactive voice response systems • the mother of all prospecting tools • a relatively large corporate account • process of showcasing a product's features • customer that possesses all desirable attributes • process of finding, building and qualifying leads • ...
Credit Management 2013-09-23
Across
- Overdue, unpaid money.
- Grant scheme to support financial hardship
- Who do you call if a customer is disconnected and is behind in other bill, who cannot make the required payments for re-en?
- What makes up our guidelines for a payment arrangement?
- Abbreviation for payment arrangement
- What should you be asking for before you ask if cust can pay 50% or 25%?
Down
- Customer requests p2p outside of guidelines, behind in basic needs.In your task you have given the nsrd, the amount, the payment amounts and frequency, the basic needs and their contact number. What vital detail are you missing?
- What can you assess the customer for if the arrangment falls outside guidelines?
- Customer is requesting an ______ reconnection as they have advised of Life Support at the property.
- Mary’s father has 5 daughters – Nana, Nene, Nini, Nono. What is the fifth daughters name?
- A way for centrelink concession card holders to make regular payments into their Synergy account?
- What is the customer risking in addition to late fees if a p2p is not met?
- What do you call a P2P that should not have been set up as it goes against normal processes?
- What starts with the letter “t”, is filled with “t” and ends in “t”?
14 Clues: Overdue, unpaid money. • Abbreviation for payment arrangement • Grant scheme to support financial hardship • What makes up our guidelines for a payment arrangement? • What starts with the letter “t”, is filled with “t” and ends in “t”? • What should you be asking for before you ask if cust can pay 50% or 25%? • ...
RTE1000 Chapter 6 2022-09-02
Across
- Insurance companies, medicare, medicaid, and other commercial companies that are the payers if inpatient and outpatient medical expenses for the patient.
- Physician who represents a department or service and sits as a formal member of the executive medical staff committee.
- Federal agency that enforces standards for safety in the workplace.
- Organization of a hospital or medical clinic that provides diagnostic imaging through medical technologies such as x-ray exam,fluroscopy,CT,etc.
- person appointed by the board of directors who has full accountability for the entire hospital or healthcare organization.
- Certificate approved by a local state review board permitting hospitals to construct new or additional facilities.
- System of development in the workplace for daily improving performance at every level in every operational process by focusing on meeting or exceeding customer expectations.
- Independent not for profit organization that evaluates and accredits more than 17,000 health care organizations and programs in the united states and is the nations primary standard setting and accrediting body in healthcare.
Down
- Ancillary department of the hospital responsible for recruiting, selecting, supporting, and compensating employees.
- group of people authorized by law to conduct, maintain, and operate a hospital for the benefit of the public.
- Unit of the hospital with specific functions or specialized skills such as housekeeping, surgery, radiology, or accounting.
- Management of quality in the workplace from a perspective of total involvement of every employee.
- formal organization of physicians authorized to admit and attend to patients within a hospital.
- Physician responsible for the medical operation and quality of a hospital department or service.
- Physician responsible for overseeing a component or subdepartment of a hospital service.
- injuries small or large caused by the use of a drug.
- Services providing the components of patient care that collectively support the physician's plans.
- Professional who has demonstrated skill and knowledge in asset management, financial management, operations management, HR management, and communications and information management in radiology.
- Process of identifying and analyzing important organizational and individual performance gaps.
- Federal agency that administers the Medicare program and partners with the states to administer medicaid.
20 Clues: injuries small or large caused by the use of a drug. • Federal agency that enforces standards for safety in the workplace. • Physician responsible for overseeing a component or subdepartment of a hospital service. • Process of identifying and analyzing important organizational and individual performance gaps. • ...
business 2020-10-21
Across
- firms that process and manufacture goods from natural resources
- firms whose business activity involves the extraction of natural resources
- Has a trunk
- a good or service which people would like, but is not essential to living
- the production and supply of goods to the final customer involves activities from primary, secondary and tertiary sector businesses
- Man's best friend
- an economy where the resources are owned and controlled by both the private and the public sectors
- an individual who has an idea for a new business and takes the financial risk of starting up and managing it
- production is divided into separate tasks and each employee does just one of those tasks
- Flying mammal
- the benefit that could have been gained from an alternative use of the same resource
- non-tangible products
- Likes to chase mice
- the process of producing goods and services to satisfy consumer demand
- the resources needed to produce goods and services: land, labour, capital and enterprise
- a newly formed business. They usually start small, but some might grow to become much bigger
Down
- tangible products which are sold to the final consumer
- the amount a business earns from the sale of its products
- firms that supply a service to consumers and other businesses
- Large marsupial
- a detailed written document outlining the purpose and aims of a business which is often used to persuade lenders or investors to finance a business proposal
- unlimited wants cannot be met because there are limited factors of production. This creates scarcity
- the part of the economy that is controlled by the state or government
- the part of the economy that is owned and controlled by individuals and companies for profit
- there are not enough goods and services to meet the wants of the population
- a good or service which is essential to living
- people and businesses concentrate on what they are best at
- physical goods used by other businesses to help produce other goods and services
28 Clues: Has a trunk • Flying mammal • Large marsupial • Man's best friend • Likes to chase mice • non-tangible products • a good or service which is essential to living • tangible products which are sold to the final consumer • the amount a business earns from the sale of its products • people and businesses concentrate on what they are best at • ...
Entrepreneurship 2020-05-13
Across
- the words and symbols such as a name, logo and slogan that represents a business' identity
- another form of legal protection for intellectual properties
- the act of giving or taking one thing in return for another
- these are corporate bodies or corporations that are recognized by law as separate entities from the people who own them
- a good rather than a service
- intangible items that cannot be seen or touched
- tangible products used by a customer
- a business venture established with the aim of making a profit
- this is a factor of production which is human effort used in the creation of goods and services
- a business' long-term goal
- the actual or potential buyers of a good or service
- money or resources used to start a business
- a business owned and operated by one person
- things a business owns eg. vehicles, buildings
Down
- this is a financial gain
- another factor of production otherwise called natural resources
- the money a business makes from the sales of products or services of the business
- the exchange of goods for goods without the use of money
- creating and managing a business venture to achieve a desired goal, mainly to make a profit from the product or service offered
- this is a co-operation that gives a person the legal right to sell it's goods or services under their trade name
- an owner of shares in a company
- a person who organizes, operates and assumes the risk for a business venture
- a sum of money paid regularly by a company to its shareholders out of its profit
- the act of giving someone a job
- two or more individuals who operate a continuing business for profit
- money paid or cost
- all the raw materials and finished goods owned by a business
- a paid public method of gaining attention to a product or business by paid announcements on tv, radio etc
- expenditure exceeds revenue
- the activities involved in making products
30 Clues: money paid or cost • this is a financial gain • a business' long-term goal • expenditure exceeds revenue • a good rather than a service • an owner of shares in a company • the act of giving someone a job • tangible products used by a customer • the activities involved in making products • money or resources used to start a business • a business owned and operated by one person • ...
Marketing Crossword 2014-09-12
Across
- A person whose duties include the identification of the goods and services desired by a set of consumers.
- A valuable action, deed, or effort performed to satisfy a need or to fulfill a demand.
- A value that will purchase a finite quantity, weight, or other measure of a good or service.
- A systematic examination and evaluation of data or information, by breaking it into its component parts to uncover their interrelationships.
- A written declaration of an organization's core purpose and focus that normally remains unchanged over time.
- A chance, time or set of circumstances that makes it possible to do something or take advantage of doing something.
- A group of customers/consumers towards which a business has decided to aim its marketing efforts and ultimately its merchandise.
- A good, idea, method, information, object or service created as a result of a process and serves a need or satisfies a want.
Down
- Flaw that increases the risk of a failure in a company (internal).
- The forces or properties which stimulate growth, development, or change within a system or process. They work together.
- The movement of goods and services from the source through a channel, right up to the final customer, consumer, or user, and the movement of payment in the opposite direction, right up to the original producer or supplier.
- Negative event that can cause a risk to become a loss, expressed as an aggregate of risk, consequences of risk, and the likelihood of the occurrence of the event.
- The ability to think about or plan the future with imagination or wisdom.
- A person who buys goods or services from a shop or business, AND, An individual or business that purchases the goods or services produced by a business.
- The surroundings or external conditions in which a company operates.
- A regular gathering of people for the purchase and sale of provisions, livestock, and other commodities.
- A person who purchases goods and services for personal use.
- The capacity of a company to resist great force or pressure.
- A detailed proposal for doing or achieving something.
- A voluntary association formed and organized to carry on a business.
20 Clues: A detailed proposal for doing or achieving something. • A person who purchases goods and services for personal use. • The capacity of a company to resist great force or pressure. • Flaw that increases the risk of a failure in a company (internal). • The surroundings or external conditions in which a company operates. • ...
4.03 Puzzle 2014-11-18
Across
- Services provided to consumers without the involvement of any tangible product
- Services that are offered with a product such as maintenance, delivery, or repair
- All the combined customer impressions and experiences associated with a particular company
- Goods or services that are currently being sold
- Intangible activities that are performed by other people for money; productive acts that satisfy economic wants
- The stage in the creation of a new product in which a working model maybe tested, modified, and retested; production costs are estimated and final details of the product are planned, e.g., label, promotion, and distribution
- Tangible objects that can be manufactured or produced for resale
- The product life cycle stage in which sales peak and then increase at a slower rate or start to decline
- The product life cycle stage in which sales and profits fall rapidly
Down
- The point at which a product goes into full scale production, the marketing plan is put into place, service and sales training are done, and the product’s life cycle begins
- A product whose sales and profitability are declining
- A good or service that has not been offered before, has been modified in some way, or is being presented or distributed in a different manner
- element referring to what goods, services, or ideas a business will offer its customers
- An advantage consumers receive from using a product
- A marketing function that involves obtaining, developing, maintaining, and improving a product or service mix in response to market opportunities
- An early sample or model of a product
- The product life cycle stage when the product first appears in the marketplace
- The process of introducing a new product to a limited market to determine what its acceptance will be
- The stages through which goods and services move from the time they are introduced on the market until they are taken off the market
- Product life cycle stage in which sales rise rapidly creating new products and modifying existing products
20 Clues: An early sample or model of a product • Goods or services that are currently being sold • An advantage consumers receive from using a product • A product whose sales and profitability are declining • Tangible objects that can be manufactured or produced for resale • The product life cycle stage in which sales and profits fall rapidly • ...
Marketing Principles 2022-01-20
Across
- a representation of a product idea
- the length of time from a product first being introduced to consumers until it is removed from the market
- the improvement of the existing products by making necessary changes in the characteristics, nature, size, packing and color, etc
- a long-term, strategic plan to continuously boost a brand's recognition and reputation
- the final stage of the product life cycle when sales are dropping because the original need and want have diminished or because another product innovation has been introduced
- the total number of product lines that a company offers to sell
- the variation in products that a company offers within one product line
- marketing function that focuses on improving a product or service in response to market changes
- name of the distinctive product, service, or concept
- maturity stage of the product life cycle shows that sales will eventually peak and then slow down
Down
- the smallest unit of a Product that can be sold to a Customer
- he first stage in the product life cycle where a company tries to build awareness about the product or service in a market where there is less or no competition
- a group of related products all marketed under a single brand name that is sold by the same company
- the ongoing process of identifying and articulating market requirements that define a product's feature set
- the use of an established product brand name for a new item in the same product category
- that part of a brand that cannot be spoken. It most commonly is a symbol, picture, design, distinctive lettering, color, or a combination of these
- the second of stages in the product life cycle, and for many manufacturers this is the key stage for establishing a product's position
- can be any word, phrase, symbol, design, or a combination of these things that identifies your goods or services
- the place that a brand occupies in the minds of the customers and how it is distinguished from the products of the competitors
- the total number of product lines and individual products or services offered by a company
20 Clues: a representation of a product idea • name of the distinctive product, service, or concept • the smallest unit of a Product that can be sold to a Customer • the total number of product lines that a company offers to sell • the variation in products that a company offers within one product line • ...
TLC TALK 2022-03-09
Across
- Replacement order
- Fraud Protection Program
- One of out of network insurance
- Supervisor working this weekend
- Return order for refund
- In-network Insurance
- having issues in the morning
- Out of network insurance
- Escalated caller
Down
- appointment scheduling
- Charge when order is placed can fall off
- warranty customer purchases online
- Charge when the order ships
- question for a call
- How to report Issues
- from the customer for placing on behalf
- offered at the end of every call
17 Clues: Escalated caller • Replacement order • question for a call • In-network Insurance • How to report Issues • appointment scheduling • Return order for refund • Fraud Protection Program • Out of network insurance • Charge when the order ships • having issues in the morning • One of out of network insurance • Supervisor working this weekend • offered at the end of every call • ...
Voices A2/B1 2023-01-03
Across
- To make someone think of something they have forgotten or might have forgotten
- A large, round, white vegetable that is eaten cooked or uncooked
- Foods made from flour and butter. They are often sweet
- Different foods you need to make a dish.
Down
- Type of food which is enjoyed for a very long time
- It means to do something nice to show that a day is special
- A person who buys goods or a service
- IT is a detailed list of instructions about how to make a food or dish
- The shape of a croissant is similar to it
9 Clues: A person who buys goods or a service • Different foods you need to make a dish. • The shape of a croissant is similar to it • Type of food which is enjoyed for a very long time • Foods made from flour and butter. They are often sweet • It means to do something nice to show that a day is special • A large, round, white vegetable that is eaten cooked or uncooked • ...
Consultant Vocabulary 2021-10-05
Across
- The media is going to ____ about the money during the interview.
- It is crucial to ______ to the laws of the country you are doing business in.
- If you want to thrive in a foreign culture you should _____ in their way of life.
- Her expertise is _____ to the company.
- They are trying to gain _____ in European markets.
Down
- A feeling of anxiety _____ the office when the deadline was near.
- Each person has a different degree of _____ in speaking English.
- Asking your boss for a raise can be a very _____ conversation.
- Good customer service is _____ for a company to survive.
9 Clues: Her expertise is _____ to the company. • They are trying to gain _____ in European markets. • Good customer service is _____ for a company to survive. • Asking your boss for a raise can be a very _____ conversation. • The media is going to ____ about the money during the interview. • A feeling of anxiety _____ the office when the deadline was near. • ...
Crossword Puzzle level 2 2023-07-21
Across
- A optional feature on the Point of Sale where customers must sign for orders paid by card.
- Funds held on the customer's account similar to store credit.
- A email design feature that pulls in order and customer information.
- How many steps are in a wine club release?
- Login credentials that must be unique across all Winerys.
Down
- A tax service integration
- A method on the Point of Sale where guests pay for their own products in a large party.
- What is required on a product inorder to ship that product?
- The section where unpaid orders are displayed in fulfillment.
9 Clues: A tax service integration • How many steps are in a wine club release? • Login credentials that must be unique across all Winerys. • What is required on a product inorder to ship that product? • Funds held on the customer's account similar to store credit. • The section where unpaid orders are displayed in fulfillment. • ...
Consumer Skills 2024-02-26
Across
- A deduction from the usual cost of something.
- A person who purchases goods and services for personal use
- A mandatory financial charge that the government adds to the cost of some goods, services, and transactions.
- A voucher providing a discount for a particular item when purchased
Down
- An opportunity that encourages you to purchase a specific item.
- A distinctive attribute or quality of something.
- A sum of money (added to the bill total) given by a customer to a waiter or waitress for their service..
- Automatic Teller Machine.
- A document acknowledging that a person has received money or property after a sale.
9 Clues: Automatic Teller Machine. • A deduction from the usual cost of something. • A distinctive attribute or quality of something. • A person who purchases goods and services for personal use • An opportunity that encourages you to purchase a specific item. • A voucher providing a discount for a particular item when purchased • ...
Unit 28 - Payment Vocabulary 2026-01-13
Across
- A paper with a fixed amount of money on it, often a gift. Or a hotel checking confirmation (7 letters)
- The money you give back to a customer. (6 letters)
- A plastic payment method from your bank. (4 letters)
- Another word for "the check" in a restaurant. (4 letters)
- Paper money and coins. (4 letters)
Down
- You tap your card on the reader. No PIN needed. (11 letters)
- A card you use to borrow money from the bank. (6 letters)
- A piece of paper that shows what you paid. (7 letters)
- Extra money for good service. (3 letters)
9 Clues: Paper money and coins. (4 letters) • Extra money for good service. (3 letters) • The money you give back to a customer. (6 letters) • A plastic payment method from your bank. (4 letters) • A piece of paper that shows what you paid. (7 letters) • A card you use to borrow money from the bank. (6 letters) • Another word for "the check" in a restaurant. (4 letters) • ...
Product knowledge 2024-11-20
Across
- What the balances on outstanding dormant accounts seven years and over are considered.
- Suspense GL account to which the funds are returned
- Person who can authorise refund of dormant service charge
- Where dormant account funds goes after 7 years but prior to being sent to Central Bank
- Account that enables deposits without reactivating via account processing
- Type of account that does not incur fees while dormant
Down
- Type of account that does not become dormant
- Person to reactivate a dormant account upon receiving CA23A
- When customer initiated transactions are not conducted on an account for two years
9 Clues: Type of account that does not become dormant • Suspense GL account to which the funds are returned • Type of account that does not incur fees while dormant • Person who can authorise refund of dormant service charge • Person to reactivate a dormant account upon receiving CA23A • Account that enables deposits without reactivating via account processing • ...
Business 2024-11-07
Across
- Consumer protection ensures that consumers are aware of their
- Business firms should aim at long term profit through
- A ----------------- is generally understood as a person who uses or consumes goods or avails of any service.
- What is the main objective of consumer protection?
- Who should disclose all facts about a product?
Down
- Through consumer protection, consumers are protected from misleading
- The consumer has the right to get compensation against unfair trade practices under right to
- What is it called when goods are sold with harmful additives?
- Which consumer right allows access to a variety of goods and services at competitive prices?
9 Clues: Who should disclose all facts about a product? • What is the main objective of consumer protection? • Business firms should aim at long term profit through • What is it called when goods are sold with harmful additives? • Consumer protection ensures that consumers are aware of their • Through consumer protection, consumers are protected from misleading • ...
Economics 2022-05-22
Across
- An economy’s ability to produce a particular good or service at a lower opportunity cost than their competitors.
- Something that is owed, normally money
- The goods or merchandise that are kept on the premises of a business or warehouse and are available for sale or distribution.
- A managed portfolio of many different stocks
- To match the performance of a group of companies
- The financial gain and the difference between the amount earned and the amount spent in buying, operating, or producing something.
Down
- When a client of a credit card company purchases an item or service through their credit card. This debt can accumulate throughout time when the customer doesn't pay.
- Money that a person has left aside after they subtract out their consumer spending from their income
- The net gain or loss of an investment over a specified time period
- A check for salary or wages made out to an employee
- The ability of a sum of money to grow over time by the repeated addition of earnings to the principal invested.
11 Clues: Something that is owed, normally money • A managed portfolio of many different stocks • To match the performance of a group of companies • A check for salary or wages made out to an employee • The net gain or loss of an investment over a specified time period • Money that a person has left aside after they subtract out their consumer spending from their income • ...
Ground and Flight Crew 2013-12-17
Across
- looks after the needs of passengers, provide customer service and maintain the safety and security of passengers
- selling tickets and assigning seats at the airport
- makes sure the aircraft is cleaned refuelled and loaded with luggage passengers have boarded the plane and are seated cabin crew and aircraft engineers have done their checks to make sure they embark on a safe flight
- are also known as baggage handlers
- in charge of the cabin crew team, manages on flight service and ensuring passengers have a safe and comfortable flight, they ensure all cabin crew procedures are preformed correctly
- manages the flight crew and is responsible for making decisions with his crew from preparing the flight through to its completion with flight safety and security.
Down
- works at the boarding gate assigning seats and checking tickets
- load and unload baggage and other cargo
- maintains and repairs aircraft
- sometimes called co-pilot their role is to assume the same function as the flight pilot i.e flying the aircraft along with the flight navigation.
- assisting customers with check in, monitoring baggage areas, aircraft boarding and disembarking and assisting and directing passengers.
11 Clues: maintains and repairs aircraft • are also known as baggage handlers • load and unload baggage and other cargo • selling tickets and assigning seats at the airport • works at the boarding gate assigning seats and checking tickets • looks after the needs of passengers, provide customer service and maintain the safety and security of passengers • ...
The TB/INF/COP Puzzle #1 2024-03-04
Across
- - An Amazon service that makes it simple to set up, manage, and scale a search solution for a website.
- - Businesses that sell goods to the public in relatively small quantities for use or consumption rather than for resale.
- - The process of promoting, selling, and distributing a product or service.
- - Large pieces of cloth or flag bearing a symbol, logo, slogan or other messages, often used in digital marketing.
- - Abbreviation for the system used to make sales at a physical location; stands for Point Of Sale.
- - The process of linking together different computing systems and software applications physically or functionally to act as a coordinated whole.
- - A popular e-commerce platform that allows anyone to set up an online store and sell their goods.
Down
- - A web application development platform known for its rapid development capabilities, created by Adobe.
- - The action or process of integrating a new employee into an organization or familiarizing a new customer or client with one's products or services.
- - A digital home for businesses online.
- - A comprehensive list of items, products, or services offered by a company, often found online or in print.
11 Clues: - A digital home for businesses online. • - The process of promoting, selling, and distributing a product or service. • - Abbreviation for the system used to make sales at a physical location; stands for Point Of Sale. • - A popular e-commerce platform that allows anyone to set up an online store and sell their goods. • ...
Diagnostic and the 8 Wastes 2016-07-05
Across
- Acronym for the 8 types of waste
- An example of this type of waste would be delay to getting back to the customer because manager approval is needed on customer service dollars and the manager is out of the office.
- Without this lense, frontline employees might not buy into CI.
Down
- Without this lense, there may be many metrics but none of them are tied to intended business outcomes
- Without this lense, we might continue to work hard with little efficiency gains
5 Clues: Acronym for the 8 types of waste • Without this lense, frontline employees might not buy into CI. • Without this lense, we might continue to work hard with little efficiency gains • Without this lense, there may be many metrics but none of them are tied to intended business outcomes • ...
Business studies project 2021-09-26
Across
- Trade os used goods i.e customer to customer
- financial transaction between departments of a company
- A type of trade with profit as main motive
- involves less capital investment, less number of labour and fewer machines to operate
Down
- Trade within the country
- Trade between customer and business
- a type of enterprise owned and run by one person
- the family members of three successive generations own the business jointly
- financial transactions between two businesses
- Trade between business and customer
10 Clues: Trade within the country • Trade between customer and business • Trade between business and customer • A type of trade with profit as main motive • Trade os used goods i.e customer to customer • financial transactions between two businesses • a type of enterprise owned and run by one person • financial transaction between departments of a company • ...
Digital Marketing Knowledge Check 2026-02-11
Across
- The "feeling" (Positive/Negative) of online mentions.
- A thorough review of a brand’s current digital health.
- Level of digital sophistication in a brand.
- Data driven representation of a target customer.
- Seamless customer experience across all digital platforms.
- Unmet market need found during an audit.
Down
- Any moment a customer interacts with the brand online.
- The "Master Plan" that connects goals to digital actions.
- A standard used for comparing performance with rivals.
- The full path a customer takes from awareness to purchase.
10 Clues: Unmet market need found during an audit. • Level of digital sophistication in a brand. • Data driven representation of a target customer. • The "feeling" (Positive/Negative) of online mentions. • Any moment a customer interacts with the brand online. • A thorough review of a brand’s current digital health. • A standard used for comparing performance with rivals. • ...
Check-In 2013-07-14
Business 2021-11-24
Across
- the making of goods by hand or by machine that upon completion the business sells to a customer.
- a long-term liability a business takes on by borrowing money from its bank.
- an arrangement between two companies that have decided to share resources to undertake a specific, mutually beneficial project
- Having the right to market a product or service using the trademark or trade name of another business.
- A way of business expansion by which the owner of a business
- the business where economic transactions are conducted within the geographical boundaries of the one country.
- Where two individuals collaborate to launch their shared ideas into a new partnered business.
- a legal entity that is separate and distinct from their owners.
- Someone who owns shares in a corporation an autonomous association of persons united voluntarily to meet their common economic, social, and cultural needs and aspirations through a jointly-owned and democratically-controlled enterprise.
- A time in which the shareholders of a company are dependable for all of its debts if the company fails financially
Down
- a business's (or a government's) decision to replace domestically supplied service functions with imported services produced offshore.
- a business organization whose activities are located in more than two countries
- activities that benefit companies without supplying physical products.
- a business model that allows companies and individuals to buy and sell goods and services over the Internet.
- The money available to fund its day to day operations and bankroll its expansion for the future.
- Individual entrepreneurship, an enterprise owned and run by one person
- Some of a company's earnings are distributed to a class of its shareholder's
- represents the value that would be returned to a company's shareholders if all of the assets were liquidated
- represent ownership of a company
- combine two separate businesses into a single new legal entity
- involves two or more businesses pooling their resources and expertise to achieve a particular goal.
- one who organizes, manages, and assumes the risks of a business or enterprise
22 Clues: represent ownership of a company • A way of business expansion by which the owner of a business • combine two separate businesses into a single new legal entity • a legal entity that is separate and distinct from their owners. • activities that benefit companies without supplying physical products. • ...
Marketing Crossword 2014-09-12
Across
- A systematic examination and evaluation of data or information, by breaking it into its component parts to uncover their interrelationships.
- A good, idea, method, information, object or service created as a result of a process and serves a need or satisfies a want.
- The capacity of a company to resist great force or pressure.
- The surroundings or external conditions in which a company operates.
- The forces or properties which stimulate growth, development, or change within a system or process. They work together.
- A group of customers/consumers towards which a business has decided to aim its marketing efforts and ultimately its merchandise.
- A chance, time or set of circumstances that makes it possible to do something or take advantage of doing something.
- The ability to think about or plan the future with imagination or wisdom.
- A voluntary association formed and organized to carry on a business.
- Negative event that can cause a risk to become a loss, expressed as an aggregate of risk, consequences of risk, and the likelihood of the occurrence of the event.
Down
- A person whose duties include the identification of the goods and services desired by a set of consumers.
- Flaw that increases the risk of a failure in a company (internal).
- A value that will purchase a finite quantity, weight, or other measure of a good or service.
- The movement of goods and services from the source through a channel, right up to the final customer, consumer, or user, and the movement of payment in the opposite direction, right up to the original producer or supplier.
- A detailed proposal for doing or achieving something.
- A written declaration of an organization's core purpose and focus that normally remains unchanged over time.
- A person who purchases goods and services for personal use.
- A valuable action, deed, or effort performed to satisfy a need or to fulfill a demand.
- A person who buys goods or services from a shop or business, AND, An individual or business that purchases the goods or services produced by a business.
- A regular gathering of people for the purchase and sale of provisions, livestock, and other commodities.
20 Clues: A detailed proposal for doing or achieving something. • A person who purchases goods and services for personal use. • The capacity of a company to resist great force or pressure. • Flaw that increases the risk of a failure in a company (internal). • The surroundings or external conditions in which a company operates. • ...
Business vocabulary 2025-12-23
Across
- The person who uses the product.
- Money put into a business to help it grow, with the expectation of making a profit later.
- Work done for others (like an app) rather than a physical object.
- Low in price and often (but not always) lower in quality.
- The physical item or service being sold.
- A new offer made in response to an original offer (e.g., "I won't give you 20%, but I will give you 15%").
- A short presentation intended to persuade someone to buy or invest in something.
- When a business spends more money than it earns.
- Money that you owe to someone else (like a bank) that you must pay back.
- A plan for how much money you can spend and what you will spend it on.
- The total amount of money a company receives from selling goods or services.
- How much it costs to actually make one unit of the product.
- The money left over after all the business expenses are paid.
- The process of making a product available to customers (e.g., through websites or retail stores).
- High in price; costlier to make or buy.
Down
- A legal right that prevents others from copying an invention.
- A payment made to the owner for each unit of a product sold.
- How much the entire company is worth in total.
- All the money you have to spend to keep the business running (e.g., bills, materials, shipping).
- The percentage of ownership in a company.
- The first model or preliminary version of a product.
- An agreement between the investor and the founder.
- The person who started the company.
- An investor (like the Sharks/Dragons) who provides money to start-ups in exchange for equity.
- Market The specific group of people the product is designed for (e.g., teenagers, pet owners).
- Price The price the final customer pays in a store.
- The name, logo, and "personality" of the company.
- Another company that offers a similar product or service.
28 Clues: The person who uses the product. • The person who started the company. • High in price; costlier to make or buy. • The physical item or service being sold. • The percentage of ownership in a company. • How much the entire company is worth in total. • When a business spends more money than it earns. • The name, logo, and "personality" of the company. • ...
MINTS LINGO 2018-03-13
Across
- You can review and receive these
- Can be opened or closed by the customer
- To perform an action on a customer, vehicle, or account
- You can set this up automatically to be displayed
Down
- This screen displays information related to the customer
- You can track modifications to records by using this
- A record or a person (or customer) associated with a customer
- You review this to see if money has posted to the account
- This can be created to view a specific window quickly
9 Clues: You can review and receive these • Can be opened or closed by the customer • You can set this up automatically to be displayed • You can track modifications to records by using this • This can be created to view a specific window quickly • To perform an action on a customer, vehicle, or account • This screen displays information related to the customer • ...
Unit 2 Vocabulary - Part 3 2024-10-18
Across
- Goods and services that perform very similar functions and can be used in place of one another.
- process of issuing a permit allowing an individual or a business to function in the marketplace
- a measurement of the value of one nation's currency relative to the currency of other nations
- Government policy that attempts to manage the economy by controlling the money supply and interest rates.
- a rise in business activity after a recession or depression
- when firms offering similar goods or services compete on the basis of their brand's reputation or perceived benefits
- laws in a city or town that designate certain areas, or zones, for residential and business use
- the process of building a model (tangible object) that demonstrates the features of a proposed product, service, or system; fourth step of the design thinking process
- groups group of people who are asked about their attitude towards a product, service, advertisement or new style of packaging
- monopoly that arises because a single firm can supply a good or service to an entire market at a smaller cost than two or more firms, for example - public utilities
- Assistance by government in maintaining the price of a good or service to enable the producers to earn a profit
- ensures safe and healthy working conditions for employees
- regulates interstate and international communications by radio, television, wire, satellite, and cable
Down
- Alternating periods of economic expansion, recession and recovery
- exclusive rights to make or sell inventions
- A general and progressive increase in prices
- the process of determining the major goals of the business and the policies and strategies for obtaining and using resources to achieve those goals
- brands that have been given legal protection so that their owners have exclusive rights to their use
- competition among all businesses for scarce customer dollars
- wealth or success
- an analysis that evaluates environmental impact when producing goods and services
- a system for producing and distributing goods, and services to fulfill people's wants
- constant change, activity, or progress
- money coming into a business
- A market in which there are many buyers but only one seller.
- tests foods, cosmetics, and drugs to prevent the sale of unsafe items
- administers and enforces laws to prevent price fixing, prohibit unfair competitive practices, and regulate false or deceptive advertising
- the exclusive legal rights of authors, composers, playwrights, artists, and publishers to publish and disperse their work as they see fit
- period of reduced economic activity
- gathering information about consumers' needs and preferences
30 Clues: wealth or success • money coming into a business • period of reduced economic activity • constant change, activity, or progress • exclusive rights to make or sell inventions • A general and progressive increase in prices • ensures safe and healthy working conditions for employees • a rise in business activity after a recession or depression • ...
Business Model - Terminologies 2025-07-03
Across
- Who are your customers who your product or service serves?
- What are the revenue streams brought in from your VP?
- What are the most important things your company must do for your Business Model to work?
- How do you deliver your VP to your customers?
Down
- How do you establish or maintain a relationship with each CS?
- What assets are required to provide the VP?
- What is the cost incurred to operate your business model?
- What customer problem are you solving?
- Who or what does your business network of suppliers and partners that make the model work?
9 Clues: What customer problem are you solving? • What assets are required to provide the VP? • How do you deliver your VP to your customers? • What are the revenue streams brought in from your VP? • What is the cost incurred to operate your business model? • Who are your customers who your product or service serves? • ...
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