customer%20service Crossword Puzzles

CUSTOMER SERVICE 2016-09-30

CUSTOMER SERVICE crossword puzzle
Across
  1. GET THE GOODS WHERE THEY NEED TO BE
  2. THE PLACE WITH ALL THE TREES
  3. MONEY MONEY MONEY
  4. SOMEWHERE WE WORK
  5. WHAT WE ASPIRE TO
  6. WE USE THIS ON YOUR SKIN
  7. WHAT GETS US THROUGH THE DAY
Down
  1. THIS IS A FAVOURITE OF RACHEL FROM FRIENDS
  2. WE NEED THIS TO PLACE ORDERS
  3. THEY SET THE RULES
  4. THIS DEPARTMENT PAY THE BILLS
  5. SOMETHING WE TALK TO CUSTOMERS ON
  6. WHAT IS REQUIRED
  7. WHERE WE SIT
  8. WHAT ACCOUNTS RECEIVABLE IS ALL ABOUT
  9. WHAT ANNOYS ACCOUNTS RECEIVABLE
  10. WE TALK TO THE PUBLIC

17 Clues: WHERE WE SIT • WHAT IS REQUIRED • MONEY MONEY MONEY • SOMEWHERE WE WORK • WHAT WE ASPIRE TO • THEY SET THE RULES • WE TALK TO THE PUBLIC • WE USE THIS ON YOUR SKIN • WE NEED THIS TO PLACE ORDERS • THE PLACE WITH ALL THE TREES • WHAT GETS US THROUGH THE DAY • THIS DEPARTMENT PAY THE BILLS • WHAT ANNOYS ACCOUNTS RECEIVABLE • SOMETHING WE TALK TO CUSTOMERS ON • ...

Retail Terms 2020-09-03

Retail Terms crossword puzzle
Across
  1. C.O.G.S. stands for ____________
  2. The task and activities that go into turning a negative customer experience into a positive one.
  3. Websites that include online shopping
  4. KPI stands for
  5. Convincing the customer to buy a slightly more expensive version of a product or service that will better align with their wants or needs.
  6. selling the customer an item that compliments their purchase
Down
  1. Discounts, coupons, and rebates. One of the 4 P’s of Merchandising
  2. a measure of how happy the customer is with their transaction and their overall experience with the retailer.
  3. Retailers with multiple ways for the customer to interact with them. Each of these routs is seamless.
  4. 93% of our communication is signaled through this method.
  5. a skill that requires understanding more than what words are being used, but the overall message behind those words. The most important skill for a sales person to have.
  6. The 4 p’s of merchandising are: Product, promotion, pricing, and ____________
  7. Physical things sold to the customer
  8. The selling of goods and or services to a customer for profit
  9. P.O.S. stands for
  10. Intangible things bought by the customer

16 Clues: KPI stands for • P.O.S. stands for • C.O.G.S. stands for ____________ • Physical things sold to the customer • Websites that include online shopping • Intangible things bought by the customer • 93% of our communication is signaled through this method. • selling the customer an item that compliments their purchase • ...

Selling Review 2024-03-06

Selling Review crossword puzzle
Across
  1. Questioning and listening are two things a salesperson needs to be skilled at to discover a customer's ________.
  2. Having a one on one sales conversation in an online setting through the aid of Livechats and Chatbots is an example of _________ marketing.
  3. The process of matching the characteristics of a product to customer needs and wants is known as ________ _______ ________.
  4. A salesperson can use videos, photographs, samples, pamphlets, or presentations to show the product to the customer when it is impractical to _______ the product.
  5. Any form of direct contact between a salesperson and a potential customer with the aim of selling a product or service
  6. A salesperson can use this type of closing strategy when a product is in short supply or when the price of an item will be going up in the near future. Salespeople should only use this strategy when the information they are giving customers is truthful.
  7. When a customer purchases items on a grocery list such as toilet paper, milk, and break, they are participating in what type of decision making?
  8. All of Becky's friends are getting nice purses for their birthdays. Becky bough a Kate Spade purse so she could fit in with her friends and carry a nice bag too. Becky's purchase can best be described as a(n) ________ buying motive.
  9. One of the purposes of establishing a relationship with a customer in the beginning of the selling process is to gain the customer's ___________.
  10. A type of selling that is very involved requiring a salesperson to spend a great deal of time with a buyer is ________ _______ selling.
Down
  1. Reassuring a customer of their wise buying decision, sending a thank you card, and or making a follow-up call to a customer are all strategies used to build ________ with customers after a sale.
  2. A description of a product characteristic; the product's basic, physical, or extended attributes
  3. Suggesting adding a phone case to a new phone purchase is an example of ________ _______.
  4. "It's cute, but I was really hoping to find a raincoat with a detachable hood." is an example of a _______ objection.
  5. The person who helps facilitate the sale and convince the buyer that the product/service is worth the exchange of their money
  6. Concerns, hesitations, doubts, or any other honest reason a customer has for not making a purchase.
  7. A customer says "I'm worried that this shirt will shrink." The salesperson's reply is "I promise it won't, it is made of material that does not shrink." What method of handling objections is the salesperson using?
  8. A common sales approach technique used when a customer is already showing interest in a particular product is called the ________ approach.
  9. A customer in a computer store says "I can't buy this software. I don't understand the instructions." The salesperson's reply is "Let's read over the directions together. What is the first direction you find confusing?" What method of handling objections is the salesperson using?
  10. The first contact between a customer and a salesperson
  11. The advantage provided to the customer as a result of using the product; the personal satisfaction a customer will get from a good or service.
  12. During a presentation, what is the maximum number of items a salesperson should show a customer at one time?

22 Clues: The first contact between a customer and a salesperson • Suggesting adding a phone case to a new phone purchase is an example of ________ _______. • A description of a product characteristic; the product's basic, physical, or extended attributes • Concerns, hesitations, doubts, or any other honest reason a customer has for not making a purchase. • ...

Customer Service Week Crossword 2018-09-14

Customer Service Week Crossword crossword puzzle
Across
  1. Assistance or support for customers
  2. Customers and People are our ____ and soul
  3. You need to ask these to find out what the customer wants
  4. Using phrases like please and thank you is being _____
  5. Someone who pays for goods and services
  6. Smile while you _____
  7. Be concerned about the customer
  8. Recognize with gratitude; be grateful for
  9. The first known use of a _____ was in 1885
  10. We should use these types of words on our calls
  11. We create these memories
Down
  1. Service is about the way we ____ our customers
  2. Hear with intention
  3. Action that produces the desired result for customers
  4. How we want our customers to feel as a result of our service
  5. Transmit Information
  6. It's not sympathy but shows we understand
  7. What the customer wants from us if there is a problem
  8. The standards our customers expect
  9. To meet customer needs and wants

20 Clues: Hear with intention • Transmit Information • Smile while you _____ • We create these memories • Be concerned about the customer • To meet customer needs and wants • The standards our customers expect • Assistance or support for customers • Someone who pays for goods and services • It's not sympathy but shows we understand • Recognize with gratitude; be grateful for • ...

Friday Fun 2018-07-21

Friday Fun crossword puzzle
Across
  1. shows customer all channels in their area
  2. keep these under .10 cents
  3. follow these to properly troubleshoot
  4. mention this before ending every call
  5. emails to help your customer
  6. if the correct ___ codes are not found equipment may not work
  7. ask customer to check these on every ts call
  8. little squares on the tv screen that impact audio too
  9. will help you with closing orders
  10. takes 7 days to reflect on your score card
  11. have customers try this if signals do not work
  12. we send these if we can't fix the problem
Down
  1. channel____-____
  2. these are the people who call us
  3. use this to help your hold time
  4. how many questions are in the voc
  5. we found a _____to your problem
  6. we _______ to solve customer problems
  7. ____ guide
  8. equipment must be in the correct _____
  9. we use this system to troubleshoot and take notes

21 Clues: ____ guide • channel____-____ • keep these under .10 cents • emails to help your customer • use this to help your hold time • we found a _____to your problem • these are the people who call us • how many questions are in the voc • will help you with closing orders • follow these to properly troubleshoot • mention this before ending every call • ...

professional selling 2023-10-17

professional selling crossword puzzle
Across
  1. This salesperson is pushy and manipulative
  2. One of the external influencers of customer behaviour
  3. Team member who sincerity and cooperation are paramount
  4. buying decision is logigal and based on needs
  5. This type of salesperson plays the waiting game
  6. Type of listening
  7. This salesperson is focused on making the sale
  8. Highest paid role in sales
  9. This type of selling is about the human connection
  10. Salesperson who shows customer how and why product solves their problem
  11. Entry level role in sales
Down
  1. Drives customer behaviour
  2. Prospect who is focused on results, confident and demanding
  3. Customer Service ______
  4. Type of selling that focuses on the product
  5. One of the 2 main category drivers of customer behaviour
  6. Type of hard skill essential for salespeople
  7. Teacher who is focused on quality and accuracy and the details
  8. Significant other who enjoys getting their way, very optimistic
  9. Lifeblood of todays business

20 Clues: Type of listening • Customer Service ______ • Drives customer behaviour • Entry level role in sales • Highest paid role in sales • Lifeblood of todays business • This salesperson is pushy and manipulative • Type of selling that focuses on the product • Type of hard skill essential for salespeople • buying decision is logigal and based on needs • ...

SSS Seattle CRT 2021-10-05

SSS Seattle CRT crossword puzzle
Across
  1. just do them when waiting for a call
  2. Customer _____ Team
  3. _______ customer service is our job
  4. wear this when talking to your customer
  5. for missed pick up email using this
Down
  1. our first SSS customer was _______
  2. Always have an attitude of _______
  3. there is only one boss
  4. always provide the best
  5. do this when package is AAU
  6. always give this away
  7. customer service is about _____
  8. before the call be ________
  9. if there is no ____ it was never done

14 Clues: Customer _____ Team • always give this away • there is only one boss • always provide the best • do this when package is AAU • before the call be ________ • customer service is about _____ • our first SSS customer was _______ • Always have an attitude of _______ • _______ customer service is our job • for missed pick up email using this • just do them when waiting for a call • ...

The Power of Customer Service 2021-10-01

The Power of Customer Service crossword puzzle
Across
  1. Customer Service Team with the power of account creation and more
  2. A ____ order is when products are shipped free of charge
  3. Customer Service Team who uses their powers taking care of customers ranging from vets to pet owners, places a lot of orders and more
  4. Zoetis therapeutic product that comes in a caplet and chewable form
  5. Customer Service Team with the power to process orders for feed additives and more
  6. Zoetis product-West Nile Innovator is used on this species
  7. Customer Service Team with the power to process sample orders and more
  8. Zoetis product with a powerful shelf life of 56 days
  9. Zoetis DEA product that contains Ketamine
Down
  1. Zoetis product that uses the power of Selamectin & Sarolaner
  2. Customer Service Team with power knowledge on dx products and more
  3. SAP order type used to process debits
  4. Zoetis product with an oncology power
  5. SAP order type used to process credits
  6. Zoetis selling partner who we often reference customers to when product is unavailable
  7. Customer Service Team with power knowledge of returns, credits, debits and more
  8. SAP order type used to process a purchase order
  9. Popular Zoetis product with the power to combat itching in tablet form
  10. Customer Service Team with the power to process orders for ProFLOK

19 Clues: SAP order type used to process debits • Zoetis product with an oncology power • SAP order type used to process credits • Zoetis DEA product that contains Ketamine • SAP order type used to process a purchase order • Zoetis product with a powerful shelf life of 56 days • A ____ order is when products are shipped free of charge • ...

The Power of Customer Services 2021-10-01

The Power of Customer Services crossword puzzle
Across
  1. Zoetis product that uses the power of Selamectin & Sarolaner
  2. Customer Service Team with the power to process orders for feed additives and more
  3. SAP order type used to process debits
  4. Zoetis product-West Nile Innovator is used on this species
  5. Zoetis product with a powerful shelf life of 56 days
  6. Zoetis selling partner who we often reference customers to when product is unavailable
  7. Zoetis DEA product that contains Ketamine
  8. Customer Service Team with the power to process orders for ProFLOK products
  9. SAP order type used to process credits
  10. Customer Service Team with the power of account creation and more
  11. A ____ order is when products are shipped free of charge
Down
  1. Customer Service Team with power knowledge of returns, credits, debits and more
  2. Customer Service Team who uses their powers taking care of customers ranging from vets to pet owners, places a lot of orders and more
  3. Zoetis product with an oncology power
  4. SAP order type used to process a purchase order
  5. Customer Service Team with power knowledge on dx products and more
  6. Customer Service Team with the power to process sample orders and more
  7. Popular Zoetis product with the power to combat itching in tablet form
  8. Zoetis therapeutic product that comes in a tablet and chewable form

19 Clues: Zoetis product with an oncology power • SAP order type used to process debits • SAP order type used to process credits • Zoetis DEA product that contains Ketamine • SAP order type used to process a purchase order • Zoetis product with a powerful shelf life of 56 days • A ____ order is when products are shipped free of charge • ...

Total Loss Crossword 2016-12-20

Total Loss Crossword crossword puzzle
Across
  1. 1st party customer
  2. When a totaled vehicle is sold at auction
  3. Customer chose these on their policy
  4. Pursuing the at fault party for reimbursement
  5. Description of value of vehicle
  6. Vehicle provided while current vehicle out of service
  7. Additional party listed on title if loan present
  8. 3rd party customer
  9. Settlement documents
  10. Claim task set by a specific date
  11. Description of damages
Down
  1. Rental vendor
  2. Claim task used for communicating within the claim
  3. Another name for car
  4. Amount of the vehicle
  5. Company that provides vehicle evaluations
  6. Proceed with ________ once customer agrees with value
  7. Department that handles totaled vehicles
  8. Decision on who is at fault
  9. Companies we use for assistance

20 Clues: Rental vendor • 1st party customer • 3rd party customer • Another name for car • Settlement documents • Amount of the vehicle • Description of damages • Decision on who is at fault • Description of value of vehicle • Companies we use for assistance • Claim task set by a specific date • Customer chose these on their policy • Department that handles totaled vehicles • ...

Module 1 Vocab Crossword 2023-10-19

Module 1 Vocab Crossword crossword puzzle
Across
  1. All parts ship together, no partials
  2. Date customer needs parts
  3. Used to communicate special requirements to the warehouse
  4. Birthdate of the part
  5. The carrier charges the customer for shipping
  6. All orders should be entered into this system
  7. Order ships same day
  8. System Used to markup PO
  9. Customer will pick up the order at the Warehouse
Down
  1. Document stating order cannot be canceled or returned
  2. Customer specific quality requirement
  3. The customer's preferred shipping method
  4. Electrostatic Sensitivity Device
  5. Defense Priority Allocation System
  6. Batch number of a part
  7. Cash On Delivery
  8. Restriction of Hazardous Substances
  9. Parts are packaged in a tube
  10. Moisture Sensitivity Leads
  11. Parts are packaged loose in a bag

20 Clues: Cash On Delivery • Order ships same day • Birthdate of the part • Batch number of a part • System Used to markup PO • Date customer needs parts • Moisture Sensitivity Leads • Parts are packaged in a tube • Electrostatic Sensitivity Device • Parts are packaged loose in a bag • Defense Priority Allocation System • Restriction of Hazardous Substances • ...

Abbreviations and Acronyms for use in Siebel 2014-04-03

Abbreviations and Acronyms for use in Siebel crossword puzzle
Across
  1. FORWARD
  2. REGION CONSUMER AFFAIRS
  3. INITIAL QUALITY STUDY
  4. MGR SERVICE MANAGER
  5. GOODWILL
  6. OUT OF WARRANTY
  7. SERVICE & PARTS DIRECTOR
  8. CAMPAIGN
  9. FIELD SERVICE ENGINEER
  10. REGIONAL SALES MANAGER
  11. SOUTHERN REGION CUSTOMER CONNECT
  12. VEHICLE
  13. DATE OF FIRST USE
  14. HYUNDAI CERTIFIED PRE-OWNED
  15. RECEIVED
  16. HYUNDAI CHECK REQUEST
  17. NEW VEHICLE LIMITED WARRANTY
  18. NATIONAL CUSTOMER CONNECT
  19. PRELIMINARY INVESTIGATION REPORT
  20. DOCS
  21. POWERTRAIN
  22. NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION
  23. CERTIFIED PRE-OWNED
  24. WARRANTY
  25. FINANCE MANAGER
  26. MANUFACTURER'S SUGGESTED RETAIL PRICE
  27. CENTRAL REGION CONSUMER AFFAIRS MANAGER
  28. CENTRAL REGION CUSTOMER CONNECT
  29. HORSEPOWER
  30. MESSAGE
  31. PAYMENT
  32. MGR SALES MANAGER
  33. SOUTHERN REGION CONSUMER AFFAIRS MANAGER
  34. BLUETOOTH
  35. OWNER'S MANUAL
  36. TECHNICAL SERVICE BULLETIN
  37. CHECK ENGINE LIGHT
  38. JIM MORAN & ASSOCIATES
  39. DEPARTMENT OF MOTOR VEHICLES
  40. INDEPENDENTLY OWNED & OPERATED
  41. REVOLUTIONS PER MINUTE
  42. HYUNDAI MOTOR AMERICA
  43. GENERAL CORRESPONDENCE
  44. EASTERN REGION CONSUMER AFFAIRS MANAGER
Down
  1. INDEPENDENT REPAIR FACILITY
  2. DEALERSHIP
  3. LEAD AGENT
  4. INVOICE SVC WTR SERVICE WRITER
  5. CONVERGYS
  6. SUPERVISOR
  7. REPAIR ORDER
  8. WESTERN REGION CUSTOMER CONNECT
  9. ORIGINAL EQUIPMENT MANUFACTURER
  10. SUBJECT MATTER EXPERT
  11. DEALER
  12. EASTERN REGION CUSTOMER CONNECT
  13. FOLLOW-UP
  14. HYUNDAI PROTECTION PLAN
  15. REGARDING
  16. VOICEMAIL
  17. HYUNDAI CUSTOMER CONNECT
  18. DEALER INFORMATION REQUEST
  19. CUSTOMER SATISFACTION INDEX
  20. OWNER'S HANDBOOK
  21. MOTOR VEHICLE DEFECT NOTIFICATION
  22. DISTRICT PARTS & SERVICE MANAGER
  23. RETAIL DELIVERY REPORT
  24. NATIONAL CONSUMER AFFAIRS
  25. DEPARTMENT
  26. PROOF OF PAYMENT
  27. SOUTH CENTRAL REGION CONSUMER AFFAIRS MANAGER
  28. CASE MANAGER
  29. OCCUPANT CLASSIFICATION SYSTEM
  30. WESTERN REGION CONSUMER AFFAIRS MANAGER
  31. SOUTH CENTRAL REGION CUSTOMER CONNECT
  32. MILES PER GALLON
  33. MGR PARTS MANAGER
  34. CUSTOMER
  35. PARTS MANAGER
  36. SHOP FOREMAN
  37. HYUNDAI MOTOR FINANCE
  38. PROOF OF OWNERSHIP
  39. STATES
  40. REGION CONSUMER AFFAIRS MANAGER
  41. TEAM LEAD
  42. BETTER BUSINESS BUREAU
  43. ASSISTANT SERVICE MANAGER
  44. DISTRICT SALES MANAGER
  45. VEHICLE IDENTIFICATION NUMBER
  46. ROADSIDE ASSISTANCE
  47. HYUNDAI CUSTOMER CONNECT CENTER
  48. HYUNDAI MOTOR COMPANY
  49. GENERAL MANAGER

93 Clues: DOCS • DEALER • STATES • FORWARD • VEHICLE • MESSAGE • PAYMENT • GOODWILL • CAMPAIGN • RECEIVED • WARRANTY • CUSTOMER • CONVERGYS • FOLLOW-UP • REGARDING • VOICEMAIL • BLUETOOTH • TEAM LEAD • DEALERSHIP • LEAD AGENT • SUPERVISOR • DEPARTMENT • POWERTRAIN • HORSEPOWER • REPAIR ORDER • CASE MANAGER • SHOP FOREMAN • PARTS MANAGER • OWNER'S MANUAL • OUT OF WARRANTY • FINANCE MANAGER • GENERAL MANAGER • OWNER'S HANDBOOK • PROOF OF PAYMENT • ...

Abbreviations and Acronyms for use in Siebel 2014-04-03

Abbreviations and Acronyms for use in Siebel crossword puzzle
Across
  1. Hyundai Motor Company
  2. Forward
  3. Vehicle Identification Number
  4. Retail Delivery Report
  5. Preliminary Investigation Report
  6. Field Service Engineer
  7. National Customer Connect
  8. Technical Service Bulletin
  9. Received
  10. Assistant Service Manager
  11. Payment
  12. States
  13. Hyundai Customer Connect
  14. Hyundai Customer Connect Center
  15. Docs
  16. Southern Region Customer Connect
  17. Dealership
  18. Regarding
  19. Independent Repair Facility
  20. Miles Per Gallon
  21. Independently Owned & Operated
  22. Warranty
  23. Central Region Consumer Affairs Manager
  24. Certified Pre-Owned
  25. MGR Sales Manager
  26. National Highway Traffic Safety Administration
  27. South Central Region Customer Connect
  28. Lead Agent
  29. Finance Manager
  30. Vehicle
  31. Revolutions Per Minute
  32. Eastern Region Consumer Affairs Manager
  33. Western Region Customer Connect
  34. Powertrain
  35. Message
  36. Case Manager
  37. Dealer
  38. Hyundai Motor America
  39. Proof of Payment
  40. Service & Parts Director
  41. Horsepower
  42. General Manager
  43. Parts Manager
  44. Out of Warranty
Down
  1. Invoice SVC WTR Service Writer
  2. Owner's Manual
  3. Hyundai Check Request
  4. Dealer Information Request
  5. Initial Quality Study
  6. Better Business Bureau
  7. Department of Motor Vehicles
  8. National Consumer Affairs
  9. MGR Parts Manager
  10. Bluetooth
  11. Eastern Region Customer Connect
  12. MGR Service Manager
  13. District Parts & Service Manager
  14. Manufacturer's Suggested Retail Price
  15. Southern Region Consumer Affairs Manager
  16. Motor Vehicle Defect Notification
  17. Hyundai Motor Finance
  18. Customer Satisfaction Index
  19. Hyundai Certified Pre-Owned
  20. Campaign
  21. Department
  22. South Central Region Consumer Affairs Manager
  23. Repair Order
  24. General Correspondence
  25. Jim Moran & Associates
  26. Occupant Classification System
  27. Western Region Consumer Affairs Manager
  28. Original Equipment Manufacturer
  29. Owner's Handbook
  30. Subject Matter Expert
  31. New Vehicle Limited Warranty
  32. Team Lead
  33. Customer
  34. Follow-up
  35. Voicemail
  36. Regional Sales Manager
  37. Convergys
  38. Check Engine Light
  39. Region Consumer Affairs
  40. Supervisor
  41. Shop Foreman
  42. District Sales Manager
  43. Roadside Assistance
  44. Hyundai Protection Plan
  45. Proof of Ownership
  46. Date of First Use
  47. Goodwill

91 Clues: Docs • States • Dealer • Forward • Payment • Vehicle • Message • Received • Campaign • Warranty • Customer • Goodwill • Bluetooth • Regarding • Team Lead • Follow-up • Voicemail • Convergys • Department • Dealership • Lead Agent • Powertrain • Supervisor • Horsepower • Repair Order • Shop Foreman • Case Manager • Parts Manager • Owner's Manual • Finance Manager • General Manager • Out of Warranty • Miles Per Gallon • Owner's Handbook • ...

Unit 5 Mid-term Test Review TOOL 2024-01-04

Unit 5 Mid-term Test Review TOOL crossword puzzle
Across
  1. used when the buying signal is strong
  2. vocabulary used with industrial buyers
  3. reinforce a customer’s buying decision
  4. helpful for future sales
  5. companies in touch with customers via Facebook and Twitter
  6. product or service offered, how much, at what price
  7. gather information about customers and advise on products suited to need
  8. help customers make satisfying buying decisions with ongoing relationship
  9. offering a customer a payment plan for a purchase
  10. How might a customer feel if you asked several questions in a row?
  11. to analyze what has occurred
  12. suggesting related merchandise
Down
  1. phone solicitation to make a sale
  2. words that average customers can understand
  3. sales exchanges between two or more companies
  4. a neutral person or previous customer
  5. Lee works in the men’s clothing department of a large department store. He notices a regular customer inspecting an elegant suit. As he approaches the customer, he says, “Good morning, Mr. Rivers. How may I help you this morning?” What method of initial approach is Lee using?
  6. to restate the meaning of a statement
  7. objection returned as a selling point
  8. a first attempt to get a customer’s agreement to buy
  9. objection based on misinformation
  10. In an organizational sales situation, when are the customers’ needs usually determined?
  11. a personal characteristic that allows for successful a sale in the future
  12. encouraging a customer to decide between two items
  13. When a retail salesperson approaches a customer and asks, “Are you looking for a children’s jacket?” the salesperson is using the ____________________ approach method.
  14. Questions that require more than a “yes” or “no” answer are called ____________________ questions.
  15. As part of training, some salespeople _______________ more experienced salespeople before actually selling.
  16. During which step of the sale should you learn what the retail customer is looking for in a good or service?
  17. How should a salesperson approach a customer who is in a hurry?
  18. recommending a different product

30 Clues: helpful for future sales • to analyze what has occurred • suggesting related merchandise • recommending a different product • phone solicitation to make a sale • objection based on misinformation • used when the buying signal is strong • a neutral person or previous customer • to restate the meaning of a statement • objection returned as a selling point • ...

Units 7 and 8 - Vocab Review 2013-12-14

Units 7 and 8 - Vocab Review crossword puzzle
Across
  1. litter
  2. geisha
  3. generation
  4. customer
  5. accommodation
  6. hide
  7. duty
  8. entertain
  9. melt
  10. pollute
  11. cook
  12. carry
Down
  1. hurry
  2. volunteer
  3. demonstration
  4. high/school
  5. enjoy
  6. become
  7. handshake
  8. everybody

20 Clues: hide • duty • melt • cook • hurry • enjoy • carry • litter • geisha • become • pollute • customer • volunteer • handshake • entertain • everybody • generation • high/school • demonstration • accommodation

Strive for Five 2018-05-01

Strive for Five crossword puzzle
Across
  1. Show you ____.
  2. I need to brand the ______ on every call except Help desk or a Customer Complaint call.
  3. Have I answered all your questions today? Is an example of offering further______.
  4. Service Our goal for strive for five is to ensure great ________ service
  5. __________the Customer
  6. Active_______, keeps the Customer from repeating the same information.
  7. Be ________.
Down
  1. ______ the everyday experience.
  2. _______________ communicate.
  3. When my Customer is unhappy I try to _______ the situation.
  4. One way to acknowledge the Customer
  5. Phrase I will be happy to help you with that!
  6. please, thank you and may I are examples of ______.
  7. Certainly, superb, with pleasure are all examples of _____ language.
  8. Give_______.
  9. I understand how frustrating this situation is for you. Shows what?

16 Clues: Give_______. • Be ________. • Show you ____. • __________the Customer • _______________ communicate. • ______ the everyday experience. • One way to acknowledge the Customer • Phrase I will be happy to help you with that! • please, thank you and may I are examples of ______. • When my Customer is unhappy I try to _______ the situation. • ...

Restaurants 2021-11-25

Restaurants crossword puzzle
Across
  1. drink
  2. soup
  3. menu
  4. drink
  5. restaurant
  6. bill
  7. starter
  8. lunch
  9. dessert
  10. pay
  11. receipt
  12. chef
Down
  1. reservation
  2. customer
  3. main
  4. salad
  5. side
  6. waiter
  7. dinner
  8. counter

20 Clues: pay • soup • menu • bill • main • side • chef • drink • drink • salad • lunch • waiter • dinner • starter • dessert • receipt • counter • customer • restaurant • reservation

Highland Bank & Minnesotans 2021-12-28

Highland Bank & Minnesotans crossword puzzle
Across
  1. soda to others
  2. those that go south for the winter
  3. you cannot have this on safe deposit box
  4. slang phrase to agree with someone
  5. refer this product when a customer has fraud on any consumer account
  6. casserole equivalent
  7. product to refer when a customer is consistently overdrawn
  8. saves time for businesses with lots of checks
  9. acronym for customer service expectations
Down
  1. can be domestic or international; online, in-person or phone
  2. state bird(joke); not a loon
  3. Monday after this event should be a holiday
  4. amount of posted POS transactions for Kasasa rewards
  5. word to express surprise, exhaustion, relief
  6. besides disclosures, what you give a customer when doing a product change
  7. duck duck __; not Minnesotan
  8. person to person electronic transfer;
  9. Vikings cheer
  10. saves customer postage and late fees

19 Clues: Vikings cheer • soda to others • casserole equivalent • state bird(joke); not a loon • duck duck __; not Minnesotan • those that go south for the winter • slang phrase to agree with someone • saves customer postage and late fees • person to person electronic transfer; • you cannot have this on safe deposit box • acronym for customer service expectations • ...

Week 2 - Customer Relationship Management 2016-07-31

Week 2 - Customer Relationship Management crossword puzzle
Across
  1. A type of post-purchase behaviour when a customer is delighted with their product purchased
  2. In 2015, this retailer had customer data stolen by external attackers. The customer data included the customers’ names, email, address, phone numbers, product purchase details.
  3. The purpose of a loyalty card is to _______ customers based on past purchasing behaviours
  4. Customers that can make a negative contribution to a retailers income
  5. Applications of statistical techniques and models that seek to improve retail decisions through analysing customer data
  6. The type of customer information retailers seek to obtain
  7. The expected contribution from the customer to the retailer's profits over their entire relationship with the retailer
  8. A process of sorting through data to identify patterns and establish relationships
  9. Retailers encourage impulse purchases here – think supermarkets in particular
  10. An alternative method to a loyalty card of identifying a customer
Down
  1. One of the objectives of a CRM process for retailers
  2. Another name for a CRM system
  3. Walmart and Amazon are very good at this; it’s about making personalised recommendations to achieve customer alchemy
  4. An analysis that helps retailers suggest where stores should place merchandise and which merchandise they should display closely together.
  5. A popular type of CRM system for retailers
  6. The most profitable customers according to model The Customer Pyramid (Zeithami, Rust, Lemon, 2001)

16 Clues: Another name for a CRM system • A popular type of CRM system for retailers • One of the objectives of a CRM process for retailers • The type of customer information retailers seek to obtain • An alternative method to a loyalty card of identifying a customer • Customers that can make a negative contribution to a retailers income • ...

HRM 2017-11-19

HRM crossword puzzle
Across
  1. Compensation
  2. Ergonomics
  3. Appraisal
  4. Diligence
  5. Training
  6. Safety
  7. Services
Down
  1. Productivity
  2. Environment
  3. Development
  4. Excellence
  5. System
  6. Process
  7. Wellness
  8. Workplace
  9. Quality
  10. Motivation
  11. Supervisor
  12. Customer

19 Clues: System • Safety • Process • Quality • Wellness • Customer • Training • Services • Workplace • Appraisal • Diligence • Excellence • Ergonomics • Motivation • Supervisor • Environment • Development • Productivity • Compensation

Good Customer Service 2014-02-02

Good Customer Service crossword puzzle
Across
  1. unhappy customer will tell...
  2. your ears to understand the customers needs
  3. a customer comes back more than once
  4. to a specific group of customers
  5. make these if you cant keep them
  6. well you have performed
Down
  1. must be this way for customers to tell you that they have a problem
  2. type of customers you sell your product to
  3. a dispute to please both the customer and the business
  4. you must make the customer feel
  5. offer this if you dont have a specific item in stock
  6. the customer complains we must....
  7. must have this to sell your product
  8. are the staff customers
  9. you must feel
  10. happy customer will tell one of these

16 Clues: you must feel • are the staff customers • well you have performed • unhappy customer will tell... • you must make the customer feel • to a specific group of customers • make these if you cant keep them • the customer complains we must.... • must have this to sell your product • a customer comes back more than once • happy customer will tell one of these • ...

Telephone and Voicemail Usage 2023-06-21

Telephone and Voicemail Usage crossword puzzle
Across
  1. ___________are responsible for training and assuring adherence to the standard
  2. All calls must be answered within _______ rings unless you are assisting another customer
  3. When leaving a message for a customer, speak _________ and clearly
  4. Allow the customer to _________ first
  5. Assure the customer that the message will be delivered ________
  6. If the customer does not grant permission to be placed on hold, take a __________
  7. A best practice is to answer the phone on the ________ ring
  8. Refer to the customer by ________
  9. Close your message with a __________ expression of appreciation
Down
  1. Ask ___________
  2. Listen carefully, never __________
  3. Voicemail greetings need to be professional, friendly, spoken clearly, and ___________
  4. Repeat for _________
  5. Use the customer’s name _________
  6. When answering the phone, identify bank, department or ________, and self
  7. Be prepared to take _______

16 Clues: Ask ___________ • Repeat for _________ • Be prepared to take _______ • Use the customer’s name _________ • Refer to the customer by ________ • Listen carefully, never __________ • Allow the customer to _________ first • A best practice is to answer the phone on the ________ ring • Assure the customer that the message will be delivered ________ • ...

CE 2013-04-03

CE crossword puzzle
Across
  1. Number of delivery location
  2. Customer Agent diagnosis Platform
  3. Self Installation Kit
  4. Name of the latest Video STB offering in Comcast
  5. shooting application for Residential Customers
  6. Commonly used Cable Modem Manufacturer
  7. Trouble shooting application for Commercial Customers
  8. One Touch BillPay
  9. Caters Bussiness and Retail Customers
Down
  1. Tool to maintain Coding standards.
  2. Caters Retail Customers
  3. portal Business customer Portal
  4. Used for High Speed Internet
  5. Single point Authentication for various applications
  6. Application used to transfer CPE from one location to another
  7. Content Management System
  8. USed for both High Speed Internet and Customer Digital Voice
  9. Online Video Streaming
  10. Business Customer Portal

19 Clues: One Touch BillPay • Self Installation Kit • Online Video Streaming • Caters Retail Customers • Business Customer Portal • Content Management System • Number of delivery location • Used for High Speed Internet • portal Business customer Portal • Customer Agent diagnosis Platform • Tool to maintain Coding standards. • Caters Bussiness and Retail Customers • ...

Personal Selling Review 2023-11-01

Personal Selling Review crossword puzzle
Across
  1. the salesperson simply welcomes the customer to the store.
  2. The receiver’s reaction or response to the message.
  3. Begins the communication process by creating the message.
  4. the combination of advertising, public relations, personal selling, and sales promotion that marketers use to reach a target market.
  5. To restate the meaning of the customer's concerns in different words:
  6. The link between the customer and the business is:
  7. The subject, emotion, or idea that is being communicated.
  8. Promotion is a __________________ process, which consists of a sender who encodes a message and directs it to a receiver who decodes it and provides some form of feedback.
  9. Any paid presentation using mass media to promote the business’s or organization’s message to the target market.
  10. Another name for a potential customer
  11. Any form of communication a business or organization uses to inform, persuade, or remind consumers about its products or services.
Down
  1. a basic or physical characteristic of the product. It doesn’t explain how it helps the customer
  2. The most common objection in selling is an objection to:
  3. step in the selling process is the first face-to-face contact between the customer and the salesperson
  4. Any action designed to create a positive image about the business in the minds of customers.
  5. occurs when the customer has agreed to make the purchase:
  6. honest expressions of concern that prevent customers from making the purchase.
  7. used to hide the real reasons that customers are unwilling to buy
  8. During the ________________ the salesperson gets ready for the face-to-face meeting with the customer.
  9. contacting a potential customer without any prior knowledge about them:

20 Clues: Another name for a potential customer • The link between the customer and the business is: • The receiver’s reaction or response to the message. • The most common objection in selling is an objection to: • Begins the communication process by creating the message. • occurs when the customer has agreed to make the purchase: • ...

Unit 3 - Money 2018-01-25

Unit 3 - Money crossword puzzle
Across
  1. owe
  2. weather
  3. charity
  4. afford
  5. sponsor
  6. volunteer
  7. customer
  8. organisation
  9. receive
  10. results
Down
  1. offer
  2. neighbourhood
  3. second-hand
  4. borrow
  5. generosity
  6. discount
  7. support
  8. receipt
  9. product
  10. salary
  11. spare

21 Clues: owe • offer • spare • borrow • afford • salary • weather • charity • sponsor • support • receipt • receive • product • results • discount • customer • volunteer • generosity • second-hand • organisation • neighbourhood

VSM Symbols 2014-09-21

VSM Symbols crossword puzzle
Across
  1. ElectronicInformationFlow
  2. Push
  3. Supplier
  4. SequencedPull
  5. ERP
  6. ProcessBox
  7. DataBox
  8. ManualInformationFlow
  9. Supermarket
Down
  1. Shipment
  2. Inventory
  3. Timeline
  4. Inbox
  5. Customer
  6. FinishedGoodsToCustomer
  7. MRP
  8. FirstinFirstOut
  9. Schedule
  10. PhysicalPull

19 Clues: MRP • ERP • Push • Inbox • DataBox • Shipment • Timeline • Customer • Schedule • Supplier • Inventory • ProcessBox • Supermarket • PhysicalPull • SequencedPull • FirstinFirstOut • ManualInformationFlow • FinishedGoodsToCustomer • ElectronicInformationFlow

Lexique ROOT 2022-08-05

Lexique ROOT crossword puzzle
Across
  1. WIP
  2. LKA
  3. CGM
  4. KPI
  5. PRD
  6. OTS
  7. RFA
  8. eDM
  9. DDE
  10. GHQ
  11. BRN
Down
  1. GKA
  2. Cerveau de Sales Force
  3. MRG
  4. SOP
  5. S-KAS
  6. COP
  7. BAU
  8. CCA
  9. projet ONE d'intelligence artificielle
  10. SSO

21 Clues: GKA • WIP • MRG • SOP • LKA • CGM • KPI • COP • BAU • PRD • OTS • CCA • RFA • SSO • eDM • DDE • GHQ • BRN • S-KAS • Cerveau de Sales Force • projet ONE d'intelligence artificielle

Trusted Advisor 2013-10-06

Trusted Advisor crossword puzzle
Across
  1. Interacting with the customer to meet their needs
  2. Believing in yourself or your abilities
  3. Using the customer's name throughout the call
  4. Section of the call where you ask customer probing questions
  5. Letting your customer know that you heard their reason for calling
  6. Need to show enthusiasm and willingness to help through this
  7. Recognizing a customer's emotion or feeling
  8. Part of the call where you determine the best solution for the customer
Down
  1. Showing the customer why they should chose Sears
  2. Greeting your customer after they introduce themselves
  3. You can show the customer you are doing this by acknowledging what they told you
  4. Part of the call where you review with the customer and close the call
  5. We would resolve customer objections in this section of the call

13 Clues: Believing in yourself or your abilities • Recognizing a customer's emotion or feeling • Using the customer's name throughout the call • Showing the customer why they should chose Sears • Interacting with the customer to meet their needs • Greeting your customer after they introduce themselves • Section of the call where you ask customer probing questions • ...

5.02 Vocab 2013-03-22

5.02 Vocab crossword puzzle
Across
  1. A deferred purchase agreement in which the store sets aside the customer’s merchandise until the customer has fully paid for it.
  2. A method of closing the sale that encourages a customer to make a decision between two items.
  3. Physical characteristics of an item.
  4. Customer reasons for buying based on logical thinking and decision-making.
  5. An exchange transaction in which the replacement merchandise sells for more or less than the returned merchandise.
  6. Customers who know exactly what they want and why, and who prefer to make their purchase quickly.
  7. The method of closing that is used when a product is in short supply or when the price will be going up in the near future.
  8. A “cash-on-delivery” sale in which payment is made to the delivery person when the merchandise is delivered.
  9. A book, card, or electronic file in which customers’ names, addresses, phone numbers, sizes, important occasions, color preferences, and previous purchases are recorded.
  10. A technique of handling objections in which the customer is questioned in an attempt to learn more about the objection(s) raised.
  11. Satisfactions customers derive from product features.
  12. Suggesting a substitute item that is higher priced, of better quality, or more economical for the customer than the item originally requested.
  13. A customer’s reasons for buying goods and services.
  14. Honest reasons a customer hesitates to buy.
  15. A technique of handling objections that provides proof and accurate information in answer to objections.
  16. Customer reasons for buying based on feelings.
  17. The method of closing the sale that explains services that overcome obstacles or problems.
  18. The salesperson’s initial attempt(s) to close the sale.
  19. A certificate that entitles the customer to buy an out-of-stock advertised special at a later time at the same advertised price.
  20. The initial face-to-face meeting with the customer.
Down
  1. Reasons customers choose to shop at one store instead of another.
  2. A method of closing the sale in which the salesperson simply asks for the sale.
  3. A method of increasing sales by encouraging the customer to add items to the original purchase.
  4. A transaction in which previously purchased merchandise is returned and replaced by other merchandise.
  5. A technique of handling an objection by showing one or more features of a good or service.
  6. A technique of handling objections in which the salesperson acknowledges objections as valid, but offsets them with other features and benefits.
  7. An exchange transaction in which the replacement merchandise is the same price as the returned merchandise.
  8. Getting a commitment from the customer to buy the merchandise.
  9. Partial return of the retail price for merchandise the customer has kept.
  10. Customers who need an item but want more information before making a purchase.
  11. selling The process of salespeople doing everything possible to strengthen relationships with customers.
  12. A type of suggestion selling in which the salesperson offers more than one (multiples) of the same or similar item.
  13. The process of recording a sale and presenting the customer with proof of payment.
  14. Merchandise data collected electronically when consumer purchase transactions are recorded.
  15. Customers who are killing time or simply browsing.
  16. Contact with the customer after the sale has been made.
  17. Additional items that can be obtained as a result of purchasing an item.
  18. The feature of computerized POS systems that automatically adjusts prices to the correct amount when bar codes are scanned at the checkout.
  19. Additional related merchandise items that create complete outfits.
  20. A technique of handling objections that uses a previous customer or another neutral person who can give a testimonial about the product.
  21. Merchandise returned for a refund or credit on account.
  22. A technique of handling objections in which the objection comes back to the customer as a selling point.

42 Clues: Physical characteristics of an item. • Honest reasons a customer hesitates to buy. • Customer reasons for buying based on feelings. • Customers who are killing time or simply browsing. • A customer’s reasons for buying goods and services. • The initial face-to-face meeting with the customer. • Satisfactions customers derive from product features. • ...

Customer Care Things to Know #1 2012-03-06

Customer Care Things to Know #1 crossword puzzle
Across
  1. I can help you answer a customer’s question and guide you through a call.
  2. Policy that allows a customer to return defective merchandise.
  3. I am selected when offering the customer a discount for use online.
  4. I show you order status – used specifically for cancellation requests.
  5. When I am selected in Astute, I will transfer the case to the Loss Prevention department.
  6. I am to a customer to return an item free of charge.
  7. Offered to a customer if their coupon was not applied to an order.
  8. Aside from the website, I can be used to search a store by postal code.
  9. Must be created by the resolution department to return an international order
  10. I am needed to redeem a gift card online @ www.childrensplace.com.
  11. I am an order where an item(s) was not shipped and the customer was charged.
  12. I am selected for store complaints when the customer does not ask for a return call by the DM.
  13. I am needed to receive a full refund back onto the original form of payment.
  14. I can be purchased and redeemed in a store in Canada. However, I cannot be purchased or redeemed online in Canada.
Down
  1. Customers call me if they have a question concerning the purchase of an eGift Card.
  2. Used to send Cancellation Request to GSI (three words)
  3. I am the system that can be used to research fraudulent order complaints.
  4. Store transaction that results in two charges being placed on a customer's account.
  5. I appear on a customer’s account after an order attempt.
  6. Store transaction that is deleted by a cashier; however the transaction can be viewed on the customer’s account for 3-5 additional business days.
  7. Offered to a customer when a return is made without a receipt.
  8. I give a customer a credit for merchandise purchased at full price that goes on sale within 7 days.
  9. Promotion that gives a customer 5% for all purchases.
  10. I am the company that sends The Children’s Place merchandise to Turkey.
  11. I allow you to search for merchandise in stores and online.
  12. I’m found in OMS and can be used to determine why an order was cancelled.
  13. We ship all orders placed @ www.thechildrensplace.ca
  14. I’m an order where an item(s) was not shipped and the customer was not charged.
  15. Only in store payment type that offers cash back, aside from cash.
  16. Also may be offered to a customer if their coupon was not applied to an order.

30 Clues: I am to a customer to return an item free of charge. • We ship all orders placed @ www.thechildrensplace.ca • Promotion that gives a customer 5% for all purchases. • Used to send Cancellation Request to GSI (three words) • I appear on a customer’s account after an order attempt. • I allow you to search for merchandise in stores and online. • ...

Sales Words 2024-01-03

Sales Words crossword puzzle
Across
  1. The percentage of customers who stop using a product or service within a given period.
  2. The measure of the profitability of an investment relative to its cost.
  3. Additional features or benefits that enhance the core offering of a product or service.
  4. Addressing and overcoming concerns or hesitations that prospects may have about purchasing.
  5. The act of turning a prospect or lead into a paying customer.
  6. The process that leads follow from initial contact to becoming customers.
  7. Assessing whether a lead or prospect meets the criteria to become a customer.
  8. A potential customer who has shown interest in a product or service.
Down
  1. A lead or prospect that comes from a recommendation by an existing customer.
  2. The visual representation of the stages a lead goes through before becoming a customer.
  3. Contacting potential customers who have not previously expressed interest in the product or service.
  4. The final step in the sales process where a prospect becomes a customer by making a purchase.
  5. Encouraging customers to purchase a more advanced or premium version of a product or service.
  6. A payment made to salespeople based on the number or value of sales they generate.
  7. proposition The unique benefit or advantage that a product or service offers to customers.
  8. Strategies and actions taken to keep existing customers satisfied and engaged.
  9. An individual or organization that has shown interest in a product or service and could become a customer.
  10. Metrics used to measure the success and effectiveness of sales strategies.
  11. Offering complementary products or services to existing customers.
  12. Subsequent communication or contact with a prospect or customer after initial interaction.

20 Clues: The act of turning a prospect or lead into a paying customer. • Offering complementary products or services to existing customers. • A potential customer who has shown interest in a product or service. • The measure of the profitability of an investment relative to its cost. • The process that leads follow from initial contact to becoming customers. • ...

Lexique ROOT 2022-08-05

Lexique ROOT crossword puzzle
Across
  1. KPI
  2. COP
  3. S-KAS
  4. LKA
  5. eDM
  6. GKA
  7. GHQ
  8. OTS
  9. BAU
Down
  1. MRG
  2. DDE
  3. SOP
  4. CCA
  5. WIP
  6. PRD
  7. projet ONE d'intelligence artificielle
  8. CGM
  9. Cerveau de Sales Force
  10. BRN
  11. RFA
  12. SSO

21 Clues: MRG • DDE • KPI • SOP • CCA • WIP • COP • PRD • CGM • BRN • LKA • eDM • RFA • SSO • GKA • GHQ • OTS • BAU • S-KAS • Cerveau de Sales Force • projet ONE d'intelligence artificielle

Onesource Scavenger Hunt 2017-08-21

Onesource Scavenger Hunt crossword puzzle
Across
  1. A customer is asking about a feature they thought they had. Looking under the Priceplan & Services tab in SmartDesktop, what option allows us to view previous rateplans and addons?
  2. Always check this tool before starting a port request.
  3. The customer is saying they want to bring their home phone number over to mobility, and have heard about a $10 rateplan that will work with a special wireless box. What name of the service the customer is referring to?
  4. What is the name of the Roaming Pass program that allows customer to use their cell plan abroad as if they were still at home?
  5. Your customer has changed their rateplan to an YC plan to take advantage of shareable data on the account. What addon do you need to add to their YC plan to allow them access to the account’s data services?
  6. What is the rate plan associated to this soc code: PVC55NAT
  7. A customer has found a device they’d previously declared lost. In Smartdesktop what option allows us to view and change a device’s status in that regard?
  8. What program do customers finance tablets under with telus?
  9. A customer wants to block their subscriber from having Google Play purchases charged to the account. What feature would block the ability to charge content to their TELUS invoice?
  10. In Smart Desktop this tab allows us to viewer payment history, pending charges, and past/pending adjustments.
  11. What tool allows us to see bills as the customer would see them printed?
Down
  1. Your customer would like to return a phone ordered through Direct Fulfillment. What request form would you use from the Kana tool?
  2. What extended warranty service would cover a Samsung Galaxy S8?
  3. This number is the identifying serial number for a phone.
  4. A customer says they spoke to an agent that visited them at their home. What is the name of the team that specializes in these sorts of sales?
  5. This department (abbreviated) handles inquiries related to transferring a customer number into Telus from another provider.
  6. When activating an account Telus requires a Driver’s License, major credit card, or (?) to run a credit check.
  7. Your customer is requesting the Call Forwarding feature that includes 3000 long distance Call Forwarding minutes. Which soc code do you need to provision?

18 Clues: Always check this tool before starting a port request. • This number is the identifying serial number for a phone. • What is the rate plan associated to this soc code: PVC55NAT • What program do customers finance tablets under with telus? • What extended warranty service would cover a Samsung Galaxy S8? • ...

KANA Get A Whoop Whoop! 2016-03-19

KANA Get A Whoop Whoop! crossword puzzle
Across
  1. By what time (local time) do ETD tickets need to be submitted before dispatch closes on a holiday?
  2. A customer has a single bill and wants to split them.
  3. A customer calls in to advise us they have filed for bankruptcy. You advise them to fax their documentation to ____ __________.
  4. The IVR will not accept a P2P if the customer's account is _______.
  5. What is the only sys/prin that qualifies for Outer Banks seasonal?
  6. A customers payment begins with CHA, how was this payment made?
  7. A payment failed due to reference code R14. What does this mean?
  8. True or False - A Mountain State customer can view up to 12 months of billing on their my account.
  9. A customer may request to have their ________ ____ via USPS.
  10. A payment fails with reference code R01, what does this mean?
  11. We offer _____ calling plants to Mexico.
  12. What is the tracking code for tax exclusion for elderly customers in South Carolina?
  13. Customer states someone impersonating Charter is trying to get their information.
  14. What do you do if a non-customer reports damage inflicted by Charter?
  15. How will a refund with a reference code of J be provided to the customer?
  16. Charter is promoting discounted ____ __________ for self install to existing internet customers.
  17. Charter offers _______ and large print statements in Spanish.
  18. How long does a customers phone number remain on the do not call list?
  19. How long does it take for equipment to be removed from an account when it is returned via mail?
Down
  1. A customer cannot have a _________ and Outer Banks Seasonal on the account that the same time.
  2. Charter will postpone nonpay service interruptions for ______ Sunday.
  3. How far back does Charter hold onto Mountain States statement archives?
  4. Where do you send inquiries regarding Easements?
  5. A customer has a forte payment they wish to stop.
  6. Charter offers a free __-______ trial of wifi usable once every rolling calendar month.
  7. Where do you tell a customer to go if they think someone is stealing their cable?
  8. Charter stopped selling ___ ____ in 2012.
  9. Customer calls in to advise an account has been falsely set up in their name.
  10. How many email addresses does a customer get with their Charter Internet subscription?
  11. A trouble call was completed with resolution code MTA Rpl. This code is not __________.
  12. A Charter employee calls to downgrade from Silver to Select. Since this is not a disconnect, are we able to do this?
  13. Customers do not automatically get added to the ________ do not call list when they are added to our do not call list.

32 Clues: We offer _____ calling plants to Mexico. • Charter stopped selling ___ ____ in 2012. • Where do you send inquiries regarding Easements? • A customer has a forte payment they wish to stop. • A customer has a single bill and wants to split them. • A customer may request to have their ________ ____ via USPS. • ...

Handling Difficult Customer Situations 2016-09-02

Handling Difficult Customer Situations crossword puzzle
Across
  1. If customer insists on receiving a transcript of his call ____________ to an OFS
  2. If customer threatens to contact an attorney or _________ agency, transfer to an OFS.
  3. Remain calm and reassure caller, apologize when appropriate, provide benefit of the doubt, focus on the solution, offer 'special' attention, and allow caller to be angry are all tips on handling a(n) ___________ caller.
  4. Be professional, be aware of own tone, remain calm and confident – avoid over reacting, focus on solution, keep client perspective, apply sincere empathy, and verbally take ownership are some de-escalation tips for handing a(n) __________ caller.
  5. If customer asks to speak to a supervisor, do not push back or ___________, transfer to an OFS.
  6. If customer requests that the call not be recorded; what personal service skill should be used to respond to the customer?
  7. If customer states he will go to the ________, transfer to an OFS.
  8. If a customer asks to speak to Aon's __________, transfer to an OFS.
Down
  1. Phone transcripts are _______ available to customers.
  2. In the event of a system outage, never write down the customer's ____________ to enter later.
  3. Be patient, stay polite but gain control by asking questions and summarize key points are all tips on handling a(n)_____________ caller. (Hint: The customer is not confused)
  4. Immediately following a _____________ call; you should speak with OFS or CSManager.
  5. If customer is uncomfortable providing the last 4 of their SSN when required, what alternative can be provided?
  6. When transferring to an OFS, always provide OFS short __________ of reason for caller's escalation prior to releasing customer in to the call.
  7. ________ drop off the call after the customer is connected to the OFS.
  8. It is acceptable for any caller to record their call with the Service Center? (True/False)

16 Clues: Phone transcripts are _______ available to customers. • If customer states he will go to the ________, transfer to an OFS. • If a customer asks to speak to Aon's __________, transfer to an OFS. • ________ drop off the call after the customer is connected to the OFS. • If customer insists on receiving a transcript of his call ____________ to an OFS • ...

Customer Care Things to Know 2012-03-06

Customer Care Things to Know crossword puzzle
Across
  1. Must be created by the resolution department to return an international order
  2. I can be purchased and redeemed in a store in Canada. However, I cannot be purchased or redeemed online in Canada.
  3. I’m found in OMS and can be used to determine why an order was cancelled.
  4. I appear on a customer’s account after an order attempt.
  5. Offered to a customer when a return is made without a receipt.
  6. I am to a customer to return an item free of charge.
  7. Promotion that gives a customer 5% for all purchases.
  8. I am an order where an item(s) was not shipped and the customer was charged.
  9. Used to send Cancellation Request to GSI (three words)
  10. I give a customer a credit for merchandise purchased at full price that goes on sale within 7 days.
  11. I am needed to receive a full refund back onto the original form of payment.
  12. I show you order status – used specifically for cancellation requests.
  13. Offered to a customer if their coupon was not applied to an order.
  14. We ship all orders placed @ www.thechildrensplace.ca
  15. I’m an order where an item(s) was not shipped and the customer was not charged.
Down
  1. I can help you answer a customer’s question and guide you through a call.
  2. I am the company that sends The Children’s Place merchandise to Turkey.
  3. Also may be offered to a customer if their coupon was not applied to an order.
  4. Customers call me if they have a question concerning the purchase of an eGift Card.
  5. Aside from the website, I can be used to search a store by postal code.
  6. When I am selected in Astute, I will transfer the case to the Loss Prevention department.
  7. I allow you to search for merchandise in stores and online.
  8. I am selected when offering the customer a discount for use online.
  9. I am selected for store complaints when the customer does not ask for a return call by the DM.
  10. Policy that allows a customer to return defective merchandise.
  11. Store transaction that results in two charges being placed on a customer's account.
  12. Only in store payment type that offers cash back, aside from cash.
  13. I am needed to redeem a gift card online @ www.childrensplace.com.
  14. Store transaction that is deleted by a cashier; however the transaction can be viewed on the customer’s account for 3-5 additional business days.
  15. I am the system that can be used to research fraudulent order complaints.

30 Clues: I am to a customer to return an item free of charge. • We ship all orders placed @ www.thechildrensplace.ca • Promotion that gives a customer 5% for all purchases. • Used to send Cancellation Request to GSI (three words) • I appear on a customer’s account after an order attempt. • I allow you to search for merchandise in stores and online. • ...

SERVICE CROSSWORD 2022-11-06

SERVICE CROSSWORD crossword puzzle
Across
  1. Colleagues shape in the banking hall
  2. Where colleagues will sit and serve customers.
  3. top GCD measures
  4. Another top marker on GCD measures
  5. Cash Where majority business customers will do their banking in branch.
  6. When a customer doesn't find it hard to bank with us.
  7. How long a customer is in branch without getting served.
  8. When a customer has a question about banking.
Down
  1. When a customer gets seen right away.
  2. Customers may recieve this after being served in branch
  3. Somewhere a customer can withdraw cash.
  4. End of a transaction
  5. When we go above and beyond for customers
  6. When a customer feels appreciated and respected during their visit.
  7. Self service that deposits money.

15 Clues: top GCD measures • End of a transaction • Self service that deposits money. • Another top marker on GCD measures • Colleagues shape in the banking hall • When a customer gets seen right away. • Somewhere a customer can withdraw cash. • When we go above and beyond for customers • When a customer has a question about banking. • Where colleagues will sit and serve customers. • ...

cowboy tradesman 2022-03-24

cowboy tradesman crossword puzzle
Across
  1. business-card
  2. wise
  3. word-of-mouth
  4. tradesman
  5. insufficient
  6. builder
  7. contract
  8. encounter
  9. valuable
  10. referrences
  11. invest
Down
  1. customer
  2. quotation
  3. resposibility
  4. experience
  5. personnel
  6. advice
  7. demand
  8. jargon
  9. trustworthy

20 Clues: wise • advice • demand • jargon • invest • builder • customer • contract • valuable • quotation • tradesman • personnel • encounter • experience • trustworthy • referrences • insufficient • business-card • word-of-mouth • resposibility

Customer Service 2023-08-31

Customer Service crossword puzzle
Across
  1. a customer service agent should be able to answer questions and give I---------- on a product or service
  2. Another word for making a customer feel in control
  3. this is a key principle of customer service
  4. customer ------- is the name of this module
  5. What do you call people who want to buy your product or service
  6. always be ------ when dealing with a customer complaint
  7. these are a great way to find out about a company or product
Down
  1. online services use this way of answering customers problems with a product or service
  2. information gathered about a customer
  3. Active L-------- is a good principle to show when dealing with a customer enquiry
  4. make --- contact when talking to a customer
  5. one of the golden principles of customer service when dealing with customers
  6. a great way for a company to find out how they are preforming

13 Clues: information gathered about a customer • this is a key principle of customer service • customer ------- is the name of this module • make --- contact when talking to a customer • Another word for making a customer feel in control • always be ------ when dealing with a customer complaint • these are a great way to find out about a company or product • ...

Lexique ROOT 2022-08-05

Lexique ROOT crossword puzzle
Across
  1. SSO
  2. BRN
  3. Cerveau de Sales Force
  4. COP
  5. eDM
  6. CGM
  7. KPI
  8. LKA
Down
  1. CCA
  2. WIP
  3. MRG
  4. projet ONE d'intelligence artificielle
  5. S-KAS
  6. DDE
  7. GHQ
  8. GKA
  9. RFA
  10. PRD
  11. BAU
  12. OTS
  13. SOP

21 Clues: CCA • WIP • SSO • MRG • DDE • GHQ • GKA • BRN • COP • RFA • PRD • BAU • OTS • SOP • eDM • CGM • KPI • LKA • S-KAS • Cerveau de Sales Force • projet ONE d'intelligence artificielle

Velocity & Multi-Unit 2023-05-19

Velocity & Multi-Unit crossword puzzle
Across
  1. Out of ___ Leads
  2. number of ____ - can help push multi-unit
  3. DFS staus - Get to Josue to see issues with account
  4. DFS status when customer has DFS options but no open account
  5. ___ rate - percentage of dispositioned leads
  6. semi-formal set of questions to ask customer
  7. ___ Quotes - Shows customer value of Snp, Services, DFS, Volume, etc.
  8. LinkedIn Sales
  9. Easiest Existing payment method that can easily be pitched up to DFS
Down
  1. needs EIN to see available options
  2. can't do this until LinkedIn Lead gives consent
  3. best way to increase budget
  4. goal for subs per week
  5. Shows options for a possible lease
  6. second best lead rating
  7. how many days before receiving an email about leads being moved
  8. best type of lead rating
  9. person who posted the yammer sub contest yesterday
  10. this week we had to ____ Dell
  11. ____ cycle - frequency of customer purchases
  12. DFS Status when customer has no DFS options
  13. can't spell sarah without ___

22 Clues: LinkedIn Sales • Out of ___ Leads • goal for subs per week • second best lead rating • best type of lead rating • best way to increase budget • this week we had to ____ Dell • can't spell sarah without ___ • needs EIN to see available options • Shows options for a possible lease • number of ____ - can help push multi-unit • DFS Status when customer has no DFS options • ...

Acuity Training 2013-01-29

Acuity Training crossword puzzle
Across
  1. – The sales rep provides the customer one of these
  2. – This test diagnoses students’ strengths and weakness
  3. – The Account Managers’ Manager (Last Name)
  4. – This test predicts how well students will do on the state exam
  5. – After you pass the training test, you will be _____.
  6. – Another name of the student response device
  7. – The name of the back-end system where customers are setup
  8. – The Sr. Product Manager’s last name
  9. – First name of one of the Sys Ops team members
  10. – Tier 3 Technology point person
Down
  1. – A large customer who purchased both Acuity & YPP
  2. – One of the Account Manager’s last names
  3. – Salesforce.com abbrv.
  4. – A larger Utah customer
  5. – One of the key functional groups
  6. – The name of the onboarding process
  7. – The customer must complete three ____ before implementation can start.
  8. – One of the statewide Acuity contracts
  9. – Self Service Rostering abbrv.
  10. – When customers report issues, Customer Service opens a ____.
  11. – the newest statewide Acuity contract (state name)

21 Clues: – Salesforce.com abbrv. • – A larger Utah customer • – Self Service Rostering abbrv. • – Tier 3 Technology point person • – One of the key functional groups • – The name of the onboarding process • – The Sr. Product Manager’s last name • – One of the statewide Acuity contracts • – One of the Account Manager’s last names • – The Account Managers’ Manager (Last Name) • ...

MKTG330-KPI categories 2023-09-04

MKTG330-KPI categories crossword puzzle
Across
  1. ______ Revenue. KPI used to determine whether sales and revenue are increasing or decreasing over a specified time period.
  2. Customer _______. Provides an estimate of how much a single customer is worth to a company over their customer life span.
  3. Gross margin as a percent of sales.
  4. ______ Revenue. Measures how many new, versus how many repeat customers a business has.
  5. New Customer _______. The total cost of acquiring new customers.
  6. Customer Resolution _______. Measures the ratio of resolved customer complaints to total customer complaints.
  7. Customer Resolution _______. Average time it takes from the time a customer reaches out for assistance and the length of time it takes for a customer service representative to respond.
Down
  1. Customer ______ Rates. Measures the percentage of customers in the current period who have purchased in the past.
  2. Customer ______ Score. The primary metric used to measure customer _______.
  3. ______ market share. Indexes a firm's or brand's market share against that of its leading competitor.
  4. ______ in category. Company's sales as a percentage of all products in a category.
  5. The amount of money that a company expects to generate from an individual customer.

12 Clues: Gross margin as a percent of sales. • New Customer _______. The total cost of acquiring new customers. • Customer ______ Score. The primary metric used to measure customer _______. • ______ in category. Company's sales as a percentage of all products in a category. • The amount of money that a company expects to generate from an individual customer. • ...

Customer Service 2023-01-26

Customer Service crossword puzzle
Across
  1. a good report
  2. not enough people to serve
  3. getting item from shop to door
  4. standard of service or product
  5. buyer
  6. well priced
  7. a job someone does for you
Down
  1. the kind of shop to the customer
  2. type of payment card
  3. very pleased customer
  4. when customers come back again
  5. good support
  6. type of payment card
  7. to buy
  8. items available in store
  9. negative response to the seller
  10. asking for customer opinion

17 Clues: buyer • to buy • well priced • good support • a good report • type of payment card • type of payment card • very pleased customer • items available in store • not enough people to serve • a job someone does for you • asking for customer opinion • when customers come back again • getting item from shop to door • standard of service or product • negative response to the seller • ...

The Sunny Side of Service 2022-08-03

The Sunny Side of Service crossword puzzle
Across
  1. Someone who pays for goods or services
  2. The second step in HEARD
  3. Go the extra ____
  4. The fifth step in HEARD
  5. Be ____ in reaching out to customers
  6. ____ impressions are important.
  7. Existing customers may give you ____ if they enjoy your product
  8. Be ____ to all customers
  9. Being a good ___ is an important aspect of communicating with customers
Down
  1. Be ____ when you listen to customers
  2. ____ a feeling that a customer has
  3. Keep a ___ in your voice
  4. The fourth step in HEARD
  5. The first step in HEARD
  6. always try your ___ to solve a customer problem
  7. respond to customers in a ___ manner
  8. Customer ___ is very important
  9. The third step in HEARD
  10. Go ____ and beyond
  11. Put yourself in the customer's ____

20 Clues: Go the extra ____ • Go ____ and beyond • The first step in HEARD • The fifth step in HEARD • The third step in HEARD • Keep a ___ in your voice • The fourth step in HEARD • The second step in HEARD • Be ____ to all customers • Customer ___ is very important • ____ impressions are important. • ____ a feeling that a customer has • Put yourself in the customer's ____ • ...

The Sunny Side of Service 2022-08-03

The Sunny Side of Service crossword puzzle
Across
  1. Put yourself in the customer's ____
  2. Be ____ in reaching out to customers
  3. Respond to customers in a ___ manner
  4. The fourth step in HEARD
  5. Customer ___ is very important
  6. Existing customers may give you ____ if they enjoy your product
  7. Being a good ___ is an important aspect of communicating with customers
  8. A feeling that a customer has
Down
  1. Someone who pays for goods or services
  2. The fifth step in HEARD
  3. Go ____ and beyond
  4. Be ____ when you listen to customers
  5. The third step in HEARD
  6. Be ____ to all customers
  7. ____ impressions are important.
  8. Always try your ___ to solve a customer problem
  9. Keep a ___ in your voice
  10. The second step in HEARD
  11. Go the extra ____
  12. The first step in HEARD

20 Clues: Go the extra ____ • Go ____ and beyond • The fifth step in HEARD • The third step in HEARD • The first step in HEARD • Be ____ to all customers • The fourth step in HEARD • Keep a ___ in your voice • The second step in HEARD • A feeling that a customer has • Customer ___ is very important • ____ impressions are important. • Put yourself in the customer's ____ • ...

The Sunny Side of Service 2022-08-03

The Sunny Side of Service crossword puzzle
Across
  1. The third step in HEARD
  2. The first step in HEARD
  3. The second step in HEARD
  4. Customer ___ is very important
  5. Be ____ when you listen to customers
  6. Be ____ to all customers
  7. Go the extra ____
Down
  1. A feeling that a customer has
  2. The fifth step in HEARD
  3. Be ____ in reaching out to customers
  4. Put yourself in the customer's ____
  5. ____ impressions are important.
  6. The fourth step in HEARD
  7. Being a good ___ is an important aspect of communicating with customers
  8. Always try your ___ to solve a customer problem
  9. Existing customers may give you ____ if they enjoy your product
  10. Go ____ and beyond
  11. Someone who pays for goods or services
  12. Respond to customers in a ___ manner
  13. Keep a ___ in your voice

20 Clues: Go the extra ____ • Go ____ and beyond • The fifth step in HEARD • The third step in HEARD • The first step in HEARD • The fourth step in HEARD • The second step in HEARD • Keep a ___ in your voice • Be ____ to all customers • A feeling that a customer has • Customer ___ is very important • ____ impressions are important. • Put yourself in the customer's ____ • ...

Customer Care 2017-07-13

Customer Care crossword puzzle
Across
  1. What I should do if an order is not normal
  2. A way to see a location of a package
  3. Another tool of documentation
  4. I can check here to see if an item is New Only
  5. There is an issue with the address for an order
  6. A mail order customer will need one of these
  7. I am sent to retrieve a customer item
  8. I use this tool to break down a package
  9. A book that can be read on a tablet
Down
  1. Sending a replacement item
  2. Adoption grade preference is seen when ordering
  3. A database of information
  4. When an item is not in stock
  5. It's four weeks out and the class is not listed
  6. Call Center Director
  7. Inactive school listing

16 Clues: Call Center Director • Inactive school listing • A database of information • Sending a replacement item • When an item is not in stock • Another tool of documentation • A book that can be read on a tablet • A way to see a location of a package • I am sent to retrieve a customer item • I use this tool to break down a package • What I should do if an order is not normal • ...

TEN BASIC COURTESY 2021-10-13

TEN BASIC COURTESY crossword puzzle
Across
  1. Acknowledge customer
  2. Describe about yourself to customer
  3. Appreciate the customer
  4. Part of our Journey
  5. Focus on customer
  6. Happy Face
Down
  1. Receiving and Giving to customer
  2. Helping customers request
  3. How many Basic Courtesy
  4. Bid Good Bye
  5. Approach Customer

11 Clues: Happy Face • Bid Good Bye • Approach Customer • Focus on customer • Part of our Journey • Acknowledge customer • Appreciate the customer • How many Basic Courtesy • Helping customers request • Receiving and Giving to customer • Describe about yourself to customer

Difficult Customer 2016-04-26

Difficult Customer crossword puzzle
Across
  1. putkiasentaja
  2. kokki
  3. sihteeri
  4. ohjelmoija
  5. liikemies
  6. poliitikko
  7. tiedemies
  8. kuski
Down
  1. toimittaja
  2. lakimies
  3. puutarhuri
  4. kirvesmies
  5. kääntäjä, tulkki
  6. muusikko
  7. arkkitehti
  8. lastenhoitaja

16 Clues: kokki • kuski • lakimies • sihteeri • muusikko • liikemies • tiedemies • toimittaja • puutarhuri • kirvesmies • ohjelmoija • arkkitehti • poliitikko • putkiasentaja • lastenhoitaja • kääntäjä, tulkki

Customer Service 2022-08-01

Customer Service crossword puzzle
Across
  1. System you use to check your breaks/lunches
  2. Line you call when you need a translator
  3. Our team name
  4. Video system that you log into every morning
  5. An application used for communication
  6. Form you fill out when customer does NOT want contact
  7. Customer needs to be contacted by a Product ________
  8. System you use to clock in/out everyday
Down
  1. Something you do immediately after a call
  2. 3MIS/24MIS are know as...
  3. Code you use to request to leave early
  4. Phone system you log into every morning
  5. what to get if the customer does not have a case number
  6. Department you transfer to when a customer needs help
  7. web browser that is used daily
  8. The Customer Relationship Center is open everyday but this day

16 Clues: Our team name • 3MIS/24MIS are know as... • web browser that is used daily • An application used for communication • Code you use to request to leave early • Phone system you log into every morning • System you use to clock in/out everyday • Line you call when you need a translator • Something you do immediately after a call • System you use to check your breaks/lunches • ...

Customer Centricity 2023-05-06

Customer Centricity crossword puzzle
Across
  1. - The belief or confidence in the reliability, truth, or ability of a company or brand.
  2. - The feeling of pleasure or contentment from using a product or service.
  3. - The overall impression or feeling a customer has after interacting with a company or brand.
  4. - The act of providing helpful or supportive service to a customer.
  5. - The ability to quickly and effectively respond to customer inquiries or issues.
  6. - The act of tailoring products or services to meet the individual needs of customers.
  7. - The act of advocating for a company or brand to others.
  8. - The act of being loyal to a brand or company.
Down
  1. - The act of finding a solution to a customer's problem or concern.
  2. - The ability to comprehend or be familiar with the situations, feelings, and motives of others.
  3. - The exchange of information or ideas through speaking, writing, or using other mediums.
  4. - The ultimate goal of customer centricity: to create a __________ business that puts the customer first.
  5. - The process of receiving and using constructive criticism to improve a product or service.
  6. - The act of actively paying attention and giving consideration to what a customer is saying.
  7. - The act of keeping customers coming back to a company or brand.
  8. - The ability to understand and share the feelings of others.

16 Clues: - The act of being loyal to a brand or company. • - The act of advocating for a company or brand to others. • - The ability to understand and share the feelings of others. • - The act of keeping customers coming back to a company or brand. • - The act of finding a solution to a customer's problem or concern. • ...

customer care 2013-06-11

customer care crossword puzzle
Across
  1. M.D. of the Geojit BNP Paribas.
  2. A word which make a person on the other side know that we are listening on call.
  3. An action taken when there is failure on part of the broker to deliver the securities
  4. The acronym for Application supported by blocked Amount.
  5. Trade day is also called.
  6. Derivative contracts expire on the last_________ of the expire month
  7. Payin and Payout day(Settlement day)
  8. Mobile Trading
  9. A process by which a company offers shares to sale to public for the first time
Down
  1. Two main stock Exchanges in India.
  2. An Account where shares are maintained/kept/hold.
  3. Confirmation of trade done during the particular day with all the details of which securities have been bought or sold, at price etc.
  4. Back bone of the securities market
  5. Contract note should be issued within
  6. A channel used to buy and sell shares.
  7. An account used to receive shares from selling clients and to send shares to buying clients.

16 Clues: Mobile Trading • Trade day is also called. • M.D. of the Geojit BNP Paribas. • Two main stock Exchanges in India. • Back bone of the securities market • Payin and Payout day(Settlement day) • Contract note should be issued within • A channel used to buy and sell shares. • An Account where shares are maintained/kept/hold. • ...

Customer puzzle 2021-01-14

Customer puzzle crossword puzzle
Across
  1. On the road again
  2. building stuff
  3. For our common health
  4. Hospitals in western Norway
  5. Airports
  6. Building hospitals
  7. Half of your paycheck
  8. suppy base
Down
  1. Governmental oil, gas, wind and CO2
  2. Shipping
  3. Big bank
  4. British oil and gas company
  5. Røkke Oil and Gas
  6. fixing trains
  7. food company
  8. The spring brings you energy

16 Clues: Shipping • Big bank • Airports • suppy base • food company • fixing trains • building stuff • On the road again • Røkke Oil and Gas • Building hospitals • For our common health • Half of your paycheck • British oil and gas company • Hospitals in western Norway • The spring brings you energy • Governmental oil, gas, wind and CO2

Customer service 2023-08-15

Customer service crossword puzzle
Across
  1. A communication that you use your mouth
  2. When customers are not happy they put in
  3. The opposite of offline
  4. Talking to customer not face to face
  5. Companies communicate with customers
  6. Amy is
Down
  1. How we treat customers
  2. Dealing with customers in shops
  3. Staff complete tasks in a timely manner are
  4. You use your ears to
  5. When a customer is treated well they are
  6. A form of communication with no speech
  7. Staff do this to meet customer satisfaction
  8. Unsatisfied customers are this
  9. Jennifer is
  10. Communicating with customers online

16 Clues: Amy is • Jennifer is • You use your ears to • How we treat customers • The opposite of offline • Unsatisfied customers are this • Dealing with customers in shops • Communicating with customers online • Talking to customer not face to face • Companies communicate with customers • A form of communication with no speech • A communication that you use your mouth • ...

The Sunny Side of Service 2022-08-03

The Sunny Side of Service crossword puzzle
Across
  1. Someone who pays for goods or services
  2. Always try your ___ to solve a customer problem
  3. Being a good ___ is an important aspect of communicating with customers
  4. The fifth step in HEARD
  5. A feeling that a customer has
  6. Be ____ when you listen to customers
  7. Put yourself in the customer's ____
  8. ____ impressions are important.
  9. Be ____ in reaching out to customers
Down
  1. Respond to customers in a ___ manner
  2. The third step in HEARD
  3. The fourth step in HEARD
  4. The second step in HEARD
  5. Go the extra ____
  6. Be ____ to all customers
  7. Keep a ___ in your voice
  8. Customer ___ is very important
  9. The first step in HEARD
  10. Go ____ and beyond
  11. Existing customers may give you ____ if they enjoy your product

20 Clues: Go the extra ____ • Go ____ and beyond • The third step in HEARD • The fifth step in HEARD • The first step in HEARD • The fourth step in HEARD • The second step in HEARD • Be ____ to all customers • Keep a ___ in your voice • A feeling that a customer has • Customer ___ is very important • ____ impressions are important. • Put yourself in the customer's ____ • ...

BANK – CUSTOMER RELATIONSHIPS 2019-11-04

BANK – CUSTOMER RELATIONSHIPS crossword puzzle
Across
  1. A ____ order is an attachment order issued by a court.
  2. If the customer deposits securities or valuables with the banker for safe custody, banker becomes a ____of his customer and the customer is the beneficiary.
  3. ____ is a contract for delivering goods by one party to another to be held in trust for a specific period.
  4. In the case of investment or wealth banking, when a customer invests in securities, the bank acts as an ____.
  5. ____ is an example of Bankers’ Special Relationship with the customer.
  6. The customer can pledge assets as collateral with the bank in lieu of the loan leading to a ____ relationship.
  7. Making regular payments such as insurance premiums, utility bills, etc is an ____ relationship.
  8. When a customer uses the safe deposit facility of a bank, the relationship becomes that of a ____ between the customer and the bank.
Down
  1. When a customer opens an account in a bank, the banker must not give ____ about the customer's account to others.
  2. If a customer of a bank defaults in making tax payments, then the credit balance in his account may be ____ by the Income-Tax authorities to recover the tax due.
  3. The customer can give authority to another person to operate his account on his behalf, creating a ____ relationship between the banker and the customer.
  4. In case of savings/fixed deposit /current account (with credit balance) with a bank, the relationship is of____.
  5. A trustee holds property for the beneficiary, and the profit earned from this property belongs to the____.
  6. In case of loan/advance accounts, bank is the creditor, and the customer is the debtor because the customer ____ money to the banker.

14 Clues: A ____ order is an attachment order issued by a court. • ____ is an example of Bankers’ Special Relationship with the customer. • Making regular payments such as insurance premiums, utility bills, etc is an ____ relationship. • ____ is a contract for delivering goods by one party to another to be held in trust for a specific period. • ...

Banker Customer Relationships 2020-12-24

Banker Customer Relationships crossword puzzle
Across
  1. In the case of investment or wealth banking, when a customer invests in securities, the bank acts as an ____.
  2. ____ is an example of Bankers’ Special Relationship with the customer.
  3. In case of savings/fixed deposit /current account (with credit balance) with a bank, the relationship is of____.
  4. Collection of cheques, dividends, bills or promissory notes leads to ____ relationship.
  5. The customer can pledge assets as collateral with the bank in lieu of the loan leading to a ____ relationship.
Down
  1. When a customer uses the safe deposit facility of a bank, the relationship becomes that of a ____ between the customer and the bank.
  2. ____ is a contract for delivering goods by one party to another to be held in trust for a specific period.
  3. When a customer opens an account in a bank, the banker must not give ____ about the customer's account to others.
  4. If the customer deposits securities or valuables with the banker for safe custody, banker becomes a ____of his customer and the customer is the beneficiary.
  5. In case of loan/advance accounts, bank is the creditor, and the customer is the debtor because the customer ____ money to the banker.
  6. A trustee holds property for the beneficiary, and the profit earned from this property belongs to the____.
  7. If a customer of a bank defaults in making tax payments, then the credit balance in his account may be ____ by the Income-Tax authorities to recover the tax due.
  8. Making regular payments such as insurance premiums, utility bills, etc is an ____ relationship.
  9. The customer can give authority to another person to operate his account on his behalf, creating a ____ relationship between the banker and the customer.
  10. A ____ order is an attachment order issued by a court.

15 Clues: A ____ order is an attachment order issued by a court. • ____ is an example of Bankers’ Special Relationship with the customer. • Collection of cheques, dividends, bills or promissory notes leads to ____ relationship. • Making regular payments such as insurance premiums, utility bills, etc is an ____ relationship. • ...

TMO 2020-05-20

TMO crossword puzzle
Across
  1. WHO ARE OUR CUSTOMERS
  2. DIVISION THAT SUPPORTS FOOD, BEVERAGE AND ENTERTAINMENT
  3. DIRECTOR OF FAMILY & MWR
  4. IMCOM STANDARD GARRISON STRUCTURE
  5. DIVISION THAT SUPPORTS BACK OF THE HOUSE OPERATIONS
  6. NUMBER OF DIVISIONS IN FMWR
  7. FMWR CUSTOMER FOR LIFE
  8. ANOTHER CUSTOMER
Down
  1. EXCELLENCE IN CUSTOMER SERVICE ACROYM
  2. ONE OF THE ARMY VALUES
  3. DIVISION THAT SUPPORTS TEH ARMY CHILD
  4. I AM A
  5. DIVISION THAT SUPPORTS THE ARMY COMMUNITY
  6. FAMILY, MORALE, WELFARE & RECREATION
  7. ONE OF OUR CUSTOMERS
  8. GARRISON COMMANDER
  9. DIVISION THAT SUPPORTS SOLDIER FITNESS AND REDINESS

17 Clues: I AM A • ANOTHER CUSTOMER • GARRISON COMMANDER • ONE OF OUR CUSTOMERS • WHO ARE OUR CUSTOMERS • ONE OF THE ARMY VALUES • FMWR CUSTOMER FOR LIFE • DIRECTOR OF FAMILY & MWR • NUMBER OF DIVISIONS IN FMWR • IMCOM STANDARD GARRISON STRUCTURE • FAMILY, MORALE, WELFARE & RECREATION • EXCELLENCE IN CUSTOMER SERVICE ACROYM • DIVISION THAT SUPPORTS TEH ARMY CHILD • ...

customer care 2013-06-11

customer care crossword puzzle
Across
  1. An account used to receive shares from selling clients and to send shares to buying clients.
  2. M.D. of the Geojit BNP Paribas.
  3. Derivative contracts expire on the last_________ of the expire month
  4. Payin and Payout day(Settlement day)
  5. Trade day is also called.
  6. Two main stock Exchanges in India.
  7. An action taken when there is failure on part of the broker to deliver the securities
  8. A word which make a person on the other side know that we are listening on call.
  9. Contract note should be issued within
Down
  1. Mobile Trading
  2. A process by which a company offers shares to sale to public for the first time
  3. Confirmation of trade done during the particular day with all the details of which securities have been bought or sold, at price etc.
  4. A channel used to buy and sell shares.
  5. Back bone of the securities market
  6. An Account where shares are maintained/kept/hold.
  7. The acronym for Application supported by blocked Amount.

16 Clues: Mobile Trading • Trade day is also called. • M.D. of the Geojit BNP Paribas. • Back bone of the securities market • Two main stock Exchanges in India. • Payin and Payout day(Settlement day) • Contract note should be issued within • A channel used to buy and sell shares. • An Account where shares are maintained/kept/hold. • ...

Marketing Tic Tac Toe 2013-01-10

Marketing Tic Tac Toe crossword puzzle
Across
  1. The salesperson simply welcomes the customer to the store.
  2. Usually based on misinformation, rebute the objection with facts.
  3. Verify the problem if accurate then admit, and somehow compensate.
  4. Used when customer is sold, Cash or credit
  5. Limited supply or when price will increase.
  6. Words the average customer can understand.
  7. The salesperson asks if he/she needs assistance.
Down
  1. Turn objective into selling point.
  2. Concerns, hesitations, doubts, or other honest reasons a customer has for not making a purchase.
  3. The salesperson maeks a comment or asks questions about a product in which the customer shows interest.
  4. Any form of direct contact between a salesperson and a customer.
  5. The preparation for the face-to-face encounter with potential customers.
  6. Examples are gift wrap, extended warranty, payment plan.
  7. Recommend a different product.
  8. Encourages customer to make a decision between two items.

15 Clues: Recommend a different product. • Turn objective into selling point. • Used when customer is sold, Cash or credit • Words the average customer can understand. • Limited supply or when price will increase. • The salesperson asks if he/she needs assistance. • Examples are gift wrap, extended warranty, payment plan. • ...

The Sunny Side of Service 2022-08-03

The Sunny Side of Service crossword puzzle
Across
  1. Always try your ___ to solve a customer problem
  2. Put yourself in the customer's ____
  3. ____ impressions are important.
  4. Customer ___ is very important
  5. The fourth step in HEARD
  6. Respond to customers in a ___ manner
  7. Someone who pays for goods or services
  8. The fifth step in HEARD
  9. The second step in HEARD
  10. Existing customers may give you ____ if they enjoy your product
  11. Go the extra ____
Down
  1. Keep a ___ in your voice
  2. Be ____ when you listen to customers
  3. Being a good ___ is an important aspect of communicating with customers
  4. A feeling that a customer has
  5. Be ____ in reaching out to customers
  6. Be ____ to all customers
  7. The third step in HEARD
  8. The first step in HEARD
  9. Go ____ and beyond

20 Clues: Go the extra ____ • Go ____ and beyond • The third step in HEARD • The fifth step in HEARD • The first step in HEARD • Keep a ___ in your voice • The fourth step in HEARD • Be ____ to all customers • The second step in HEARD • A feeling that a customer has • Customer ___ is very important • ____ impressions are important. • Put yourself in the customer's ____ • ...

aiden boyd 2022-11-03

aiden boyd crossword puzzle
Across
  1. producer of the product
  2. matching the product to customer
  3. use of money
  4. services and goods
  5. the movement of money and resources
  6. people who know the wrists
  7. something you can touch
  8. buys goods to make them
  9. taking in the ceiling the product
  10. the buyer
  11. something that's able to be touched
  12. what the customer wants
Down
  1. use of the product
  2. moral code
  3. using services and products
  4. information about your products
  5. a marketing function
  6. show the customer the benefits
  7. able to be touched
  8. communications between the producer
  9. the middleman
  10. useful
  11. the product
  12. a desire a customer wants
  13. something you cannot touch
  14. a bonus from the products

26 Clues: useful • the buyer • moral code • the product • use of money • the middleman • use of the product • able to be touched • services and goods • a marketing function • producer of the product • something you can touch • buys goods to make them • what the customer wants • a desire a customer wants • a bonus from the products • people who know the wrists • something you cannot touch • ...

Marketing Chapter 12 2021-10-29

Marketing Chapter 12 crossword puzzle
Across
  1. benefits the advantages or personal satisfaction a customer will get from a good or service
  2. to business selling May take place in a manufacturer's or wholesaler's showroom or a customer's place of business.
  3. The preparation for the face-to-face encounter with potential customers.
  4. a lead to a potential customer
  5. motive A feeling experienced by a customer through association with a product.
  6. Approach A retail approach method in which the salesperson welcomes the customer to the store.
  7. the names of other people who might buy the product
  8. Approach A way to approach a customer that focuses on making a comment or asking questions about a product in which the customer shows interest.
  9. decision making The process used when a person needs little information about a product to make a decision because he or she buys it regularly.
  10. decision making used when there has been little to no previous experience with an item. Item is expensive and not purchased often.
Down
  1. Selling Any form of direct contact between a salesperson and a customer.
  2. using the telephone to sell directly to customers
  3. motive A conscious, logical reason for a purchase
  4. features May be basic, physical, or extended attributes of the product or purchase.
  5. selling Matching the characteristics of a product to a customer's needs and wants
  6. canvassing Potential customers are selected at random, such as by going door-to-door or selecting names from a telephone directory.
  7. decision making used when a person buys goods and services that he or she has purchased before but not regularly
  8. approach the salesperson asks the customer if he or she needs assistance

18 Clues: a lead to a potential customer • using the telephone to sell directly to customers • motive A conscious, logical reason for a purchase • the names of other people who might buy the product • Selling Any form of direct contact between a salesperson and a customer. • The preparation for the face-to-face encounter with potential customers. • ...

CS Chapter 3 Know before You Sell Vocabulary Puzzle (from Textbook) 2023-04-14

CS Chapter 3 Know before You Sell Vocabulary Puzzle (from Textbook) crossword puzzle
Across
  1. is an agreement in which the seller reserves an item for a consumer until the consumer completes all the payments necessary to pay for that item.
  2. the offering to a customer of a complimentary item or a suggested item to get them to purchase more (hyphenated)
  3. ______Relationship is between two people and has to do with the feelings that a customer has about a store or sales associate and what the sales associate feels about the customer
  4. a similar item that can be offered to a customer that is similar to what they are requesting when you do not have them in stock.
  5. to keeping something private
  6. How much worth or usefulness something has to a person
  7. Staying calm when dealing with rude customers; how to deal with angry customers.
  8. the action of repeating the same act over and over
  9. ______ _______ programs are programs that rewards customers who often buy products from same store. Ex. Frequent Shopper card. (2 words)
  10. products that are good only for a specified period of time and then spoil
  11. advantage or reward you get from the products features.
Down
  1. this happens when a customer comes into a store and wants only a particular “brand” of merchandise (two words)
  2. a conclusion a person comes to based on what you heard and saw
  3. a product which goes with something that the customer is already buying (two words)
  4. a practice in which a store promises to match another store's prices for certain products. (two words)
  5. How much value something has
  6. Genuine; the real thing
  7. type of selling where you press (forcefully) someone to buy something (two words)
  8. a problem someone has
  9. making an item for sale more personable for a customer
  10. the action of something being altered or modified
  11. Guarantee given by a manufacturer to assure the customer that the product being purchase will stand up to normal wear and tear for a given period of time.
  12. A person is ______ if they hold back on feelings and opinions.
  13. _______ is when a salesperson sells a slightly higher item to a customer who originally wanted a lower priced item.
  14. _______Listening is a way of listening and responding to another person that improves mutual understanding.

25 Clues: a problem someone has • Genuine; the real thing • How much value something has • to keeping something private • the action of something being altered or modified • the action of repeating the same act over and over • making an item for sale more personable for a customer • How much worth or usefulness something has to a person • ...

Good Customer Service 2014-02-02

Good Customer Service crossword puzzle
Across
  1. you must make the customer feel
  2. to a specific group of customers
  3. offer this if you dont have a specific item in stock
  4. unhappy customer will tell...
  5. happy customer will tell one of these
  6. the customer complains we must....
  7. your ears to understand the customers needs
Down
  1. must be this way for customers to tell you that they have a problem
  2. a customer comes back more than once
  3. a dispute to please both the customer and the business
  4. type of customers you sell your product to
  5. are the staff customers
  6. must have this to sell your product
  7. make these if you cant keep them
  8. well you have performed
  9. you must feel when dealing with customers

16 Clues: are the staff customers • well you have performed • unhappy customer will tell... • you must make the customer feel • to a specific group of customers • make these if you cant keep them • the customer complains we must.... • must have this to sell your product • a customer comes back more than once • happy customer will tell one of these • ...

Ops Fam Crossword Puzzle 2020-09-08

Ops Fam Crossword Puzzle crossword puzzle
Across
  1. line disruption that does not allow incoming/outgoing calls
  2. At this dunning stage, you are not allowed to offer KIV or offer installment
  3. to extend the payment due date and avoid disruption if customer hasn't reached dunning stage
  4. system enhancement that allows customer to unbar/resume after making payment
  5. This VAS will not be available if the customer is having installment
  6. This is required for line reactivation
  7. customer is under ____ status if account shows BAD01, WOF, FRD01
  8. staggered payment that can be offered if the customer has an overdue of $300 and above
Down
  1. Number of days allowable to extend KIV
  2. total number of times a customer account can be given KIV
  3. Mode of payment that gives customers Free 100 SMS
  4. unable to make outgoing call, able to receive incoming call
  5. for non-payment, customer's account will enter into _____ after 8 days from due date
  6. mode of informing the customer that they have overdue /unpaid bills
  7. after line reconnection, customer has to ____ their mobile line by turning off/on to get the signal
  8. not able to receive calls and make outgoing calls, ETC is billed if within contract

16 Clues: Number of days allowable to extend KIV • This is required for line reactivation • Mode of payment that gives customers Free 100 SMS • total number of times a customer account can be given KIV • line disruption that does not allow incoming/outgoing calls • unable to make outgoing call, able to receive incoming call • ...

Crossword 1 2015-08-10

Crossword 1 crossword puzzle
Across
  1. must be 5-7 digits, non-consecutive, and non-repeating.
  2. this tool should be used on every call during verification.
  3. should always be offered when a customer is paying the balance in full on the account.
  4. required process if a customer calls and wants a credit for overages.
  5. when a customer wants to transfer a line from one AT&T account to another.
  6. charges that you will receive if you change the rate plan in the middle of a billing cycle.
  7. tool used to review the bill, call detail information, etc.
  8. tool used to make a payment on the account.
  9. manager that has the same privileges on the account as a day to day.
  10. upgrade option that requires a customer to pay monthly installments for a device.
  11. device that the customer owns.
Down
  1. when a customer wants to transfer a current AT&T number to another carrier.
  2. type of SIM used for a Samsung Galaxy S6.
  3. plans that can be added when a customer is traveling internationally.
  4. chat used to update profile discrepencies with SSO.
  5. third party device insurance.
  6. rate plans that cannot be added back to an account once removed.
  7. tool that you will use to add a line and make most changes to an account.
  8. self-service option that is used by BAN Admin, among others, for account maintenance.
  9. type of billing that bills one month in advance.

20 Clues: third party device insurance. • device that the customer owns. • type of SIM used for a Samsung Galaxy S6. • tool used to make a payment on the account. • type of billing that bills one month in advance. • chat used to update profile discrepencies with SSO. • must be 5-7 digits, non-consecutive, and non-repeating. • ...

Customer Support 2021-09-29

Customer Support crossword puzzle
Across
  1. YW
  2. The Customer Service Bible
  3. Log-in as the customer
  4. ______ For Life
  5. Service Interruption
  6. Third party billing vendor
  7. Customer Class for Large Cities/Towns
  8. Unknown Trash Route
Down
  1. When to place the container curbside
  2. GFL’s Human Resource Management & Information System relating to Absence, Benefits, etc.
  3. Color used in Tower for Future Services
  4. On-Call Service for a damaged container
  5. The application used to create new customers and search for existing customers
  6. Lime green container with a Black Lid
  7. MSW
  8. Microsoft's Instant Messaging Application

16 Clues: YW • MSW • ______ For Life • Unknown Trash Route • Service Interruption • Log-in as the customer • The Customer Service Bible • Third party billing vendor • When to place the container curbside • Lime green container with a Black Lid • Customer Class for Large Cities/Towns • Color used in Tower for Future Services • On-Call Service for a damaged container • ...

MSL915001A Provide Information To Customers - Students Questions 2013-02-18

MSL915001A Provide Information To Customers - Students Questions crossword puzzle
Across
  1. On the CD is a virtual laboratory named SimuLab, how many staff approximately work in this Lab?
  2. In a laboratory, customer contact usually occurs via face to face conversations, electronic methods, fax, telephone and what other method?
  3. Is that on Cheque, Savings or Credit?
  4. Generally speaking if you have a short term business dealing you are a .....
  5. Another scientist at SimuLab requesting results on a test would be an .......... customer?
Down
  1. A customer rings your lab with a customer complaint, it is important that when talking to a customer, it’s important you Ask .....
  2. A customer rings your lab with a customer complaint, it is important that when talking to a customer, it’s important you Listen .....
  3. Would you like an up-size for an extra 50c?
  4. If you purchase a single physical item, you are perceived as a customer. In this instance is it the same if you purchase a high ticket item such as a .....
  5. A customer rings your lab with a customer complaint, it is important that when talking to a customer, it’s important you remain .....
  6. Once you have received a request, complaint or enquiry from a customer, you should record the details of the request and what?
  7. If you are dealing with a business or company that offers fee for service, are you most likely to be a .....
  8. When communicating technical information to customers, always be clear, concise and try to use minimal what?

13 Clues: Is that on Cheque, Savings or Credit? • Would you like an up-size for an extra 50c? • Generally speaking if you have a short term business dealing you are a ..... • Another scientist at SimuLab requesting results on a test would be an .......... customer? • On the CD is a virtual laboratory named SimuLab, how many staff approximately work in this Lab? • ...

Customer service Crossword 2022-09-26

Customer service Crossword crossword puzzle
Across
  1. Something that is needed if there's a chip
  2. You need to be_____ with a customer
  3. Something that is needed if the windscreen is cracked
  4. This is used to book customers in
  5. Sometimes a customer needs this carrying out
  6. When the customer isn't happy with the service we raise____
  7. You sometimes need to show the customer____
  8. centre, A place where we carry out customers needs
Down
  1. When the customer is pleased with the service they give us____
  2. We have to remain____ throughout the call
  3. something we wear on a call
  4. Something you offer to a customer
  5. listening, This is used to show the customer you're interested in helping them
  6. Something we use to answer customers
  7. blades, Sometimes have this offer for customers

15 Clues: something we wear on a call • This is used to book customers in • Something you offer to a customer • You need to be_____ with a customer • Something we use to answer customers • We have to remain____ throughout the call • Something that is needed if there's a chip • You sometimes need to show the customer____ • Sometimes a customer needs this carrying out • ...

Hospitality 2022-10-03

Hospitality crossword puzzle
Across
  1. someone talking about your business
  2. doing your job well
  3. workers you encounter while in a business
  4. making a customer happy
  5. doing your job the same every time
  6. ability to understand others feelings
  7. seeing someone while in a business
  8. an employee that mainly works with customers
Down
  1. important part of businesses service
  2. a written plan to help employees provide quality service
  3. assistance provided by a business
  4. workers you dont encounter while in a business
  5. the action of helping or doing work for someone
  6. a person staying somewhere other than their home
  7. someone buying something from a business

15 Clues: doing your job well • making a customer happy • assistance provided by a business • doing your job the same every time • seeing someone while in a business • someone talking about your business • important part of businesses service • ability to understand others feelings • someone buying something from a business • workers you encounter while in a business • ...

CAM CROSSWORD 2014-09-20

CAM CROSSWORD crossword puzzle
Across
  1. how many ASM's do we have
  2. bottom of basket
  3. the most important associates
  4. it can change a room
  5. if you find a hidden item it's a ___
  6. Renee
  7. it's big, black and fuzzy and likes the hvac
  8. helps keep the house cozy
  9. check this on ID's to see if it's expired
  10. we ___ every customer that walks by
  11. first it's wet and mushy then it's dry and hard
  12. they smell good
  13. for every 4 hours worked you get a ____
Down
  1. don't slam the ____behind you
  2. you get a soda and candy for this
  3. corporate headquarters
  4. look inside always
  5. people hide stuff _____ big items
  6. after we thank the customer we tell them we ___ them
  7. make sure you ____ the customer
  8. don't use this key if there's only 5
  9. cashiers are almost always ____
  10. what you do if an item is defective
  11. ask every customer to do this
  12. we use this to give good customer service

25 Clues: Renee • they smell good • bottom of basket • look inside always • it can change a room • corporate headquarters • how many ASM's do we have • helps keep the house cozy • don't slam the ____behind you • the most important associates • ask every customer to do this • make sure you ____ the customer • cashiers are almost always ____ • you get a soda and candy for this • ...

Fixed 2024-01-29

Fixed crossword puzzle
Across
  1. customer reservation
  2. no appointment
  3. common fluid
  4. moves cars
  5. customer complaint
  6. person paying he bill
  7. protects eyes from bugs
  8. commonly called "sneakers"
  9. Preventative items
Down
  1. Person who writes repair orders
  2. Vehicle inspection
  3. cleans the rain
  4. used to build relationship
  5. (blank) engine light
  6. fast service
  7. power of vehicle
  8. work that does not pay well
  9. unique identifier abbreviation

18 Clues: moves cars • common fluid • fast service • no appointment • cleans the rain • power of vehicle • Vehicle inspection • customer complaint • Preventative items • customer reservation • (blank) engine light • person paying he bill • protects eyes from bugs • used to build relationship • commonly called "sneakers" • work that does not pay well • unique identifier abbreviation • ...

Hospitality 2022-10-03

Hospitality crossword puzzle
Across
  1. someone talking about your business
  2. doing your job well
  3. workers you encounter while in a business
  4. making a customer happy
  5. doing your job the same every time
  6. ability to understand others feelings
  7. seeing someone while in a business
  8. an employee that mainly works with customers
Down
  1. important part of businesses service
  2. a written plan to help employees provide quality service
  3. assistance provided by a business
  4. workers you dont encounter while in a business
  5. the action of helping or doing work for someone
  6. a person staying somewhere other than their home
  7. someone buying something from a business

15 Clues: doing your job well • making a customer happy • assistance provided by a business • doing your job the same every time • seeing someone while in a business • someone talking about your business • important part of businesses service • ability to understand others feelings • someone buying something from a business • workers you encounter while in a business • ...

HSN Quality and SOP Crossword 2016-08-09

HSN Quality and SOP Crossword crossword puzzle
Across
  1. When your customer tells you about their vacation you should _______ their comments
  2. At the end of the call you should give your customer a ____ thank you
  3. The return timeline is calculated as _____ days from the date the order processed
  4. If you need to find out whether a coupon can be used on an item, you can check here
  5. You must do this in order to count an item as an upsell
  6. The customer will be prevented from using flexpay for 1-3 years after ________ are paid
  7. A type of return policy for defective jewelry, apparel, and accessories
  8. You must ____ back new information such as name and email address
  9. A block that prevents customers from using flexpay (2 words)
  10. The proper way to offer upsells
Down
  1. A customer should generally expect to receive a refund within _____ days of shipping the return
  2. When the call is connected, you must immediately ____ your customer
  3. Before placing a new order, the customer must pay for any ________ flexpays
  4. In order for customer's account on HSN.com to be linked to their HSN account, this field must be populated in Clic (2)
  5. Return Date tool found in Quick Links
  6. When a customer asks you to hold, you can let them know that you can hold for up to _____ (2)
  7. When entering a new address, you should do this to it
  8. If an order has a status of open, waitlist, backorder, ready to allocate (before midnight), or oversell it can be _______
  9. Total open flexpays on an account cannot exceed $1000-$1400 for a customer whose account has been open less than ___ (2)

19 Clues: The proper way to offer upsells • Return Date tool found in Quick Links • When entering a new address, you should do this to it • You must do this in order to count an item as an upsell • A block that prevents customers from using flexpay (2 words) • You must ____ back new information such as name and email address • ...

HSN Quality and SOP Crossword 2016-08-09

HSN Quality and SOP Crossword crossword puzzle
Across
  1. Total open flexpays on an account cannot exceed $1000-$1400 for a customer whose account has been open less than ___ (2)
  2. When a customer asks you to hold, you can let them know that you can hold for up to _____ (2)
  3. When the call is connected, you must immediately ____ your customer
  4. The customer will be prevented from using flexpay for 1-3 years after ________ are paid
  5. When entering a new address, you should do this to it
  6. You must ____ back new information such as name and email address
  7. A type of return policy for defective jewelry, apparel, and accessories
  8. When your customer tells you about their vacation you should _______ their comments
  9. A block that prevents customers from using flexpay (2 words)
Down
  1. If an order has a status of open, waitlist, backorder, ready to allocate (before midnight), or oversell it can be _______
  2. The proper way to offer upsells
  3. At the end of the call you should give your customer a ____ thank you
  4. The return timeline is calculated as _____ days from the date the order processed
  5. If you need to find out whether a coupon can be used on an item, you can check here
  6. In order for customer's account on HSN.com to be linked to their HSN account, this field must be populated in Clic (2)
  7. A customer should generally expect to receive a refund within _____ days of shipping the return
  8. Return Date tool found in Quick Links
  9. You must do this in order to count an item as an upsell
  10. Before placing a new order, the customer must pay for any ________ flexpays

19 Clues: The proper way to offer upsells • Return Date tool found in Quick Links • When entering a new address, you should do this to it • You must do this in order to count an item as an upsell • A block that prevents customers from using flexpay (2 words) • You must ____ back new information such as name and email address • ...

CX Crossword - by Matchboard 2023-03-18

CX Crossword - by Matchboard crossword puzzle
Across
  1. A customer who gives an NPS rating 0-6.
  2. A technology used to automate customer service.
  3. Expression of customer or employee opinions.
  4. Acronym for the customer satisfaction metric.
  5. What happens when a customer/subscriber stops doing business with a company.
  6. Popular metric for customer advocacy.
  7. A valued call centre agent skill when dealt with vulnerable customers.
  8. A strategy incorporating game-play, such as contests or leaderboards, to enhance customer or employee engagement.
Down
  1. The strategy of outsourcing work overseas.
  2. A visual representation of a customer’s end-to-end experience with a product or service.
  3. Familiarising a new customer with your business or product/service.
  4. The process of a business and its customers coming together to produce a mutually valued outcome.
  5. A strategy to ensure consistent strategy across all channels of service.
  6. The tailoring of an experience to an individual customer’s needs.

14 Clues: Popular metric for customer advocacy. • A customer who gives an NPS rating 0-6. • The strategy of outsourcing work overseas. • Expression of customer or employee opinions. • Acronym for the customer satisfaction metric. • A technology used to automate customer service. • The tailoring of an experience to an individual customer’s needs. • ...

Unit 5: Ch 16 Using Math in Sales 2016-10-19

Unit 5: Ch 16 Using Math in Sales crossword puzzle
Across
  1. one type of standard surface package delivery that is offered by the U.S. Postal service
  2. legal contract between the buyer and the supplier
  3. transaction that occurs when a customer pays for merchandise at the time of delivery
  4. fee placed on the sale of goods and services
  5. result of multiplying the number of units by the cost per unit
  6. bar code referred to the photograph above
  7. when filling an order based on a PO
Down
  1. merchandise brought back to be replaced by other merchandise
  2. customer uses an ATM card to make a purchase at a store
  3. another code that appears as a series of numbers across the top of a price tag
  4. permits a customer to take merchandise (usually clothing) home for further consideration
  5. merchandise is removed from stock and kept in a separate storage area until customer pay for it
  6. coins and currency designated for the register for a given day's business
  7. partial return of the sale price for merchandise that the customer has kept
  8. merchandise brought back for a cash refund or credit
  9. maximum amount a salesperson may allow a customer to charge without authorization
  10. process of recording a sale and presenting the customer with proof of payment

17 Clues: when filling an order based on a PO • bar code referred to the photograph above • fee placed on the sale of goods and services • legal contract between the buyer and the supplier • merchandise brought back for a cash refund or credit • customer uses an ATM card to make a purchase at a store • merchandise brought back to be replaced by other merchandise • ...

HSN The Quality of Your Calls 2016-08-09

HSN The Quality of Your Calls crossword puzzle
Across
  1. A type of return policy for defective jewelry, apparel, and accessories
  2. When a customer asks you to hold, you can let them know that you can hold for up to _____ (2)
  3. If you need to find out whether a coupon can be used on an item, you can check here
  4. If an order has a status of open, waitlist, backorder, ready to allocate (before midnight), or oversell it can be _______
  5. When your customer tells you about their vacation you should _______ their comments
  6. At the end of the call you should give your customer a ____ thank you
  7. The customer will be prevented from using flexpay for 1-3 years after ________ are paid
  8. The return timeline is calculated as _____ days from the date the order processed
Down
  1. The proper way to offer upsells
  2. When the call is connected, you must immediately ____ your customer
  3. Total open flexpays on an account cannot exceed $1000-$1400 for a customer whose account has been open less than ___ (2)
  4. When entering a new address, you should do this to it
  5. In order for customer's account on HSN.com to be linked to their HSN account, this field must be populated in Clic (2)
  6. A customer should generally expect to receive a refund within _____ days of shipping the return
  7. You must do this in order to count an item as an upsell
  8. Return Date tool found in Quick Links
  9. Before placing a new order, the customer must pay for any ________ flexpays
  10. A block that prevents customers from using flexpay (2 words)
  11. You must ____ back new information such as name and email address

19 Clues: The proper way to offer upsells • Return Date tool found in Quick Links • When entering a new address, you should do this to it • You must do this in order to count an item as an upsell • A block that prevents customers from using flexpay (2 words) • You must ____ back new information such as name and email address • ...

complaints crossword 2015-01-08

complaints crossword crossword puzzle
Across
  1. what we need to do straight away when a customer complains
  2. the complaint would be logged as this if we have done something to cause the complaint
  3. we need to do this to transfer the complaint to triage
  4. use this when dealing with complaints
  5. the team the complaint goes to if we escalate the complaint
  6. if we are escalating the complaint to someone in CCS what do we need to do?
  7. one of these is on your team
  8. what has caused the customer to complain?
  9. complaint should be logged as this if we havent done anything wrong
Down
  1. if the customer is happy with the response what do we do with the complaint?
  2. summary of..
  3. if a customer is not happy this is a ..
  4. an explanation of what caused the customer to complain
  5. expression of
  6. area of
  7. customer needs to do this with our response so we can close down the complaint
  8. name of our complaints system

17 Clues: area of • summary of.. • expression of • one of these is on your team • name of our complaints system • use this when dealing with complaints • if a customer is not happy this is a .. • what has caused the customer to complain? • an explanation of what caused the customer to complain • we need to do this to transfer the complaint to triage • ...

Introduction to Customer Service 2019-09-22

Introduction to Customer Service crossword puzzle
Across
  1. Human needs take as they are shaped by culture and individual personality.
  2. Support by buying power and it is not possible that each human get the desire things in the world.
  3. The contented customers are more likely to spend more money at your establishment.
  4. Poor customer service will give restaurants, hotels and other tourism and hospitality businesses a bad _____.
  5. Customer service is anything we do for customer that enhances the customer ____.
  6. People and companies want to use their financial resources as efficiently as possible.
  7. Saying “thank you”; informational newsletters, special discounts, courtesy, name recognition and others.
Down
  1. Showing customer that you care is one of the example of ____.
  2. Basic requirements of human being such as food, cloths and shelter.
  3. Customers want the products that they purchase to be durable and functional until customers decide to replace them.
  4. ____ customers lead to increased compliance and improved information exchange.
  5. Customers expect the ___ that they think is appropriate for the level of purchase that they are making.
  6. Part of a hotel or restaurant's star ____ is customer service.
  7. Good customer service leads to satisfied or delighted customers, which generates customer loyalty and thus increased ___.
  8. If customers enjoy their visit they will tell their friends and family and your business can begin to boom.
  9. Customers need ___ when a problem or question arises.
  10. Customers who are treated with respect and feel important will return.

17 Clues: Customers need ___ when a problem or question arises. • Showing customer that you care is one of the example of ____. • Part of a hotel or restaurant's star ____ is customer service. • Basic requirements of human being such as food, cloths and shelter. • Customers who are treated with respect and feel important will return. • ...

Customer Service Awareness Programme - Topic 1 and 2 2015-10-15

Customer Service Awareness Programme - Topic 1 and 2 crossword puzzle
Across
  1. External Customers – are the people who make ___ day possible.
  2. Our __________ from various departments are also our customers.
  3. ________ can results is lost sales as customers might go to competitors.
  4. Employees appearance, uniforms, and work areas on-site are examples of ________.
  5. Service Excellence can help us _______ ourselves from competitors.
  6. Responsiveness is willingness to help customer's_______.
  7. Taking care of the internal customer puts the external customer contact person in the position to _____.
  8. Customer satisfaction contributes to customer ___________.
  9. Our Company's ______is to bring you "Peace of Mind"
Down
  1. Our motto is "It's beyond just ________"
  2. Internal Customers – are specific people and __________ who play a role in helping you to serve external customers.
  3. Our Vision is to always be the best customer service provider both at home and ______
  4. Assurance is when an issue arises, you give ________ to your customers by assuring them that you will look into their case urgently.
  5. The Japanese has a way is showing ______ in their gratitude and apology to their customers.
  6. _____ is the ability to provide what was promised, dependably and accurately.
  7. Good customer service provides an ____________ that meets customer expectations.
  8. Empathy is the art of understanding and __________ a customer’s feelings and needs, before finding a solution that meets them.
  9. By _______ TSI’s promise, vision and motto in our work attitude we can achieve service excellence.

18 Clues: Our motto is "It's beyond just ________" • Our Company's ______is to bring you "Peace of Mind" • Responsiveness is willingness to help customer's_______. • Customer satisfaction contributes to customer ___________. • External Customers – are the people who make ___ day possible. • Our __________ from various departments are also our customers. • ...

HSN Quality and SOP Crossword 2016-08-09

HSN Quality and SOP Crossword crossword puzzle
Across
  1. The return timeline is calculated as _____ days from the date the order processed
  2. You must do this in order to count an item as an upsell
  3. When your customer tells you about their vacation you should _______ their comments
  4. Before placing a new order, the customer must pay for any ________ flexpays
  5. If you need to find out whether a coupon can be used on an item, you can check here
  6. Return Date tool found in Quick Links
  7. The proper way to offer upsells
  8. When entering a new address, you should do this to it
  9. When a customer asks you to hold, you can let them know that you can hold for up to _____ (2)
  10. You must ____ back new information such as name and email address
Down
  1. At the end of the call you should give your customer a ____ thank you
  2. A customer should generally expect to receive a refund within _____ days of shipping the return
  3. When the call is connected, you must immediately ____ your customer
  4. The customer will be prevented from using flexpay for 1-3 years after ________ are paid
  5. In order for customer's account on HSN.com to be linked to their HSN account, this field must be populated in Clic (2)
  6. If an order has a status of open, waitlist, backorder, ready to allocate (before midnight), or oversell it can be _______
  7. A type of return policy for defective jewelry, apparel, and accessories
  8. Total open flexpays on an account cannot exceed $1000-$1400 for a customer whose account has been open less than ___ (2)
  9. A block that prevents customers from using flexpay (2 words)

19 Clues: The proper way to offer upsells • Return Date tool found in Quick Links • When entering a new address, you should do this to it • You must do this in order to count an item as an upsell • A block that prevents customers from using flexpay (2 words) • You must ____ back new information such as name and email address • ...

Unit 6. Cinema and shopping 2013-05-17

Unit 6. Cinema and shopping crossword puzzle
Across
  1. butchers
  2. chemist
  3. mall
  4. scene
  5. stationers
  6. sequel
  7. western
  8. receipt
  9. subtitles
  10. basket
  11. plot
Down
  1. discount
  2. bargain
  3. horror
  4. soundtrack
  5. customer
  6. newsagents
  7. sales
  8. script
  9. refund
  10. cast
  11. bakers
  12. trolley
  13. till

24 Clues: mall • cast • plot • till • scene • sales • horror • script • sequel • refund • bakers • basket • bargain • chemist • western • receipt • trolley • discount • butchers • customer • subtitles • soundtrack • newsagents • stationers

Make A Great Impression on the Customer 2022-03-28

Make A Great Impression on the Customer crossword puzzle
Across
  1. You want to offer these before the customer offers their own
  2. Something that a dissatisfied customer wants when the company has, in some way, wronged the customer
  3. To be knowledgeable and accurate, you must speak with this
  4. _____ with the relationship in mind; MAGIC Step 5
  5. When you are doing this, you are offering options/solutions before the customer asks
  6. Includes a mindset of ownership as well as behaviors that are action and results oriented.
  7. In your greeting, you want the customer to feel Welcome, ______, and Important
Down
  1. Make a _____; MAGIC Step 1
  2. A perception that someone has of you
  3. Being proactive helps manage the interaction's _____.
  4. Words or phrases that put distance between you and the customer
  5. "Have a great day" is what type of phrase
  6. Educate with ____ information
  7. _____ Professionally; MAGIC Step 2
  8. Express ____ through words and tone
  9. Use customer's ____ as soon as you hear it

16 Clues: Make a _____; MAGIC Step 1 • Educate with ____ information • _____ Professionally; MAGIC Step 2 • Express ____ through words and tone • A perception that someone has of you • "Have a great day" is what type of phrase • Use customer's ____ as soon as you hear it • _____ with the relationship in mind; MAGIC Step 5 • Being proactive helps manage the interaction's _____. • ...

Hospitality 2022-10-03

Hospitality crossword puzzle
Across
  1. someone talking about your business
  2. doing your job well
  3. workers you encounter while in a business
  4. making a customer happy
  5. doing your job the same every time
  6. ability to understand others feelings
  7. seeing someone while in a business
  8. an employee that mainly works with customers
Down
  1. important part of businesses service
  2. a written plan to help employees provide quality service
  3. assistance provided by a business
  4. workers you dont encounter while in a business
  5. the action of helping or doing work for someone
  6. a person staying somewhere other than their home
  7. someone buying something from a business

15 Clues: doing your job well • making a customer happy • assistance provided by a business • doing your job the same every time • seeing someone while in a business • someone talking about your business • important part of businesses service • ability to understand others feelings • someone buying something from a business • workers you encounter while in a business • ...

Tech support 2013-12-31

Tech support crossword puzzle
Across
  1. Seriel number of the device
  2. Tool used to access customers device
  3. helps us educate the customer on using their device
  4. Customers share data and have unlimited voice and messaging
  5. changing customer plan/feature to an earlier date to help customer avoid overages
  6. This must be turned on in order to access customer device when using Remote Support
  7. Used on all calls - verify customer and notate account
  8. Personalized, easy-to-read summary of all lines on the account and includes plan details as well as services and features.
  9. Used by Tech Support to troubleshoot technical issues
  10. This tab lists contract details
  11. Transfer type that does notify anyone a transfer is happening
  12. This tab has equipment information (model, sim, IMEI, etc.)
  13. Minutes that carry over to the next month
Down
  1. AT&T's phone,internet and television service
  2. Service that will bring you gas or unlock your car
  3. This has 5 key behaviors
  4. Type of device the customer receives from warranty
  5. Look up employee by name or attuid
  6. Monthly recurring charges
  7. Knowledge base used to by AT&T
  8. Top of the troubleshooting pyramid
  9. Assessed when I get a newer phone; $36
  10. Program used to verify usage and process warranty exchange

23 Clues: This has 5 key behaviors • Monthly recurring charges • Seriel number of the device • Knowledge base used to by AT&T • This tab lists contract details • Look up employee by name or attuid • Top of the troubleshooting pyramid • Tool used to access customers device • Assessed when I get a newer phone; $36 • Minutes that carry over to the next month • ...

WHD General Campaign 2022-11-10

WHD General Campaign crossword puzzle
Across
  1. Who should we signpost the customer to if they are in the Broader Group?
  2. What type of benefit would a customer be claiming to be eligible for the WHD?
  3. What is the last day a WHD discount can be made?
  4. When a home is receiving electricity, what does it show that the home is on EES?
  5. What does an elderly customer need to be receiving to be able to get the WHD?
  6. What percentage of the Core 2 group will receive payment automatically?
  7. What is the deadline for making a claim?
  8. What is the scheme we are supporting?
  9. What is the Qualifying Day?
  10. How is a customer informed they are eligible for the discount?
Down
  1. What type of properties do WHD deal with?
  2. What is the equivalent group to Core Group 2 called in Scotland?
  3. What is the electricity meter admin number called?
  4. Who supports our client with data matching?
  5. Whos is our client?
  6. How much is the WHD discount?
  7. What does EES stand for?
  8. How many WHD schemes are there?
  9. What system do we use to check a customer's energy supplier?
  10. Who is the customer calling when they call us?
  11. If a customer is paying more than 10% of their income on fuel, what category would they fall into?

21 Clues: Whos is our client? • What does EES stand for? • What is the Qualifying Day? • How much is the WHD discount? • How many WHD schemes are there? • What is the scheme we are supporting? • What is the deadline for making a claim? • What type of properties do WHD deal with? • Who supports our client with data matching? • Who is the customer calling when they call us? • ...

work 2023-06-22

work crossword puzzle
Across
  1. target
  2. product
  3. brand
  4. quality
  5. sales representative
  6. marketing
  7. customer
Down
  1. company car
  2. task
  3. deadline
  4. office
  5. director
  6. meeting
  7. promotion
  8. work trip
  9. benefits
  10. price
  11. sales

18 Clues: task • brand • price • sales • target • office • product • meeting • quality • deadline • director • benefits • customer • promotion • work trip • marketing • company car • sales representative

Superior Customer Service 2023-09-26

Superior Customer Service crossword puzzle
Across
  1. we show them we want them there
  2. written down
  3. right now
  4. pay right now
  5. pay at later date
  6. meaningful, not fake
  7. contacting customer after sale to see how it is
Down
  1. saying hello
  2. see what they need
  3. building or creating
  4. greatest asset
  5. stop
  6. give false information
  7. no charge
  8. problem or issue
  9. money taken off price
  10. make customer happy
  11. change over time

18 Clues: stop • right now • no charge • saying hello • written down • pay right now • greatest asset • problem or issue • change over time • pay at later date • see what they need • make customer happy • building or creating • meaningful, not fake • money taken off price • give false information • we show them we want them there • contacting customer after sale to see how it is

Marketing Chapter 12 2021-10-29

Marketing Chapter 12 crossword puzzle
Across
  1. The preparation for the face-to-face encounter with potential customers.
  2. A retail approach method in which the salesperson welcomes the customer to the store.
  3. the salesperson asks the customer if he or she needs assistance
  4. May be basic, physical, or extended attributes of the product or purchase.
  5. A conscious, logical reason for a purchase
  6. Matching the characteristics of a product to a customer's needs and wants
  7. using the telephone to sell directly to customers
  8. Any form of direct contact between a salesperson and a customer.
Down
  1. used when a person buys goods and services that he or she has purchased before but not regularly
  2. a lead to a potential customer
  3. The process used when a person needs little information about a product to make a decision because he or she buys it regularly.
  4. the names of other people who might buy the product
  5. May take place in a manufacturer's or wholesaler's showroom or a customer's place of business.
  6. the advantages or personal satisfaction a customer will get from a good or service
  7. A feeling experienced by a customer through association with a product.
  8. used when there has been little to no previous experience with an item. Item is expensive and not purchased often.
  9. A way to approach a customer that focuses on making a comment or asking questions about a product in which the customer shows interest.
  10. Potential customers are selected at random, such as by going door-to-door or selecting names from a telephone directory.

18 Clues: a lead to a potential customer • A conscious, logical reason for a purchase • using the telephone to sell directly to customers • the names of other people who might buy the product • the salesperson asks the customer if he or she needs assistance • Any form of direct contact between a salesperson and a customer. • ...

Sales 2012-11-15

Sales crossword puzzle
Across
  1. dollar or unit sales goals set for the sales staff to achieve in a specified period of time
  2. expressing yourself without the use or words
  3. process of selling over the phone
  4. sales person simply welcomes the customer to the store
  5. the names of others people who might buy the product
  6. potential customer
  7. when salespeople ask previous customers for names of potential customers
  8. potential customers are selected at random
  9. takes place in a maufacturer's or wholesalers showroom or a customers place of buisness
  10. Advantages or personal satisfaction a customer will get from a good or service
  11. direct contact between a sales person and customer
  12. feeling experienced by a customer through association with a product
  13. logical reason for purchase
  14. preparation for the face-to-face encounter with potential customers
Down
  1. used when there has been little or no previous experience with an item
  2. providing solutions to customers problem by finding a product that meets their need
  3. Mayb be basic physical or extended attributes of the product or purchase
  4. Matching the characteristics of a product to a customers needs and wants
  5. Used when a person buys goods and services that he or she has purchased before but not regularly
  6. are thoes that require more than a yes or no answer
  7. used when a person needs little information about a product
  8. the salesperson makes a comment or asks a question about a product in shich the customer shows interest
  9. the sales person asks the customer if he or she needs assistance

23 Clues: potential customer • logical reason for purchase • process of selling over the phone • potential customers are selected at random • expressing yourself without the use or words • direct contact between a sales person and customer • are thoes that require more than a yes or no answer • the names of others people who might buy the product • ...

MAGIC: Greeting 2022-04-05

MAGIC: Greeting crossword puzzle
Across
  1. This greeting type is when we initiate the interaction by calling the customer
  2. A customer forms an impression of us within how many seconds of the conversation?
  3. Fill in the blank: In your greeting, the customer should feel Welcome, ____, and Important
  4. slightly pause between each component of your greeting to ensure you have this type of pace
  5. This indicates the team/department/client that you represent; it is a component listed for any greeting type
  6. An idea, feeling, or opinion that someone forms of another person
  7. Asking the customer how you can be of assistance; this component is only found for an inbound call
  8. You should always provide this in your greeting
Down
  1. This describes the type of impression you want to introduce your customer with
  2. Another way to make an impression on your customer if they do not answer
  3. The first component in any type of greeting
  4. This is the type of tone you should have in your greeting
  5. This type of tone may make a customer reconsider interacting with you to help solve their problem
  6. You want to use these types of words when you greet the customer
  7. If you do this facial expression while you are interacting on the phone, your customer will hear it

15 Clues: The first component in any type of greeting • You should always provide this in your greeting • This is the type of tone you should have in your greeting • You want to use these types of words when you greet the customer • An idea, feeling, or opinion that someone forms of another person • Another way to make an impression on your customer if they do not answer • ...

HSN Quality and SOP Crossword 2016-08-09

HSN Quality and SOP Crossword crossword puzzle
Across
  1. At the end of the call you should give your customer a ____ thank you
  2. You must ____ back new information such as name and email address
  3. A block that prevents customers from using flexpay (2 words)
  4. A customer should generally expect to receive a refund within _____ days of shipping the return
  5. If you need to find out whether a coupon can be used on an item, you can check here
  6. In order for customer's account on HSN.com to be linked to their HSN account, this field must be populated in Clic (2)
  7. Before placing a new order, the customer must pay for any ________ flexpays
  8. Total open flexpays on an account cannot exceed $1000-$1400 for a customer whose account has been open less than ___ (2)
  9. The proper way to offer upsells
  10. When the call is connected, you must immediately ____ your customer
Down
  1. Return Date tool found in Quick Links
  2. When entering a new address, you should do this to it
  3. The return timeline is calculated as _____ days from the date the order processed
  4. A type of return policy for defective jewelry, apparel, and accessories
  5. You must do this in order to count an item as an upsell
  6. The customer will be prevented from using flexpay for 1-3 years after ________ are paid
  7. When your customer tells you about their vacation you should _______ their comments
  8. If an order has a status of open, waitlist, backorder, ready to allocate (before midnight), or oversell it can be _______
  9. When a customer asks you to hold, you can let them know that you can hold for up to _____ (2)

19 Clues: The proper way to offer upsells • Return Date tool found in Quick Links • When entering a new address, you should do this to it • You must do this in order to count an item as an upsell • A block that prevents customers from using flexpay (2 words) • You must ____ back new information such as name and email address • ...

APGE Vocabulary 2021-07-19

APGE Vocabulary crossword puzzle
Across
  1. When there is no energy going through the customers meter (No energy flow)
  2. TDSP has a pause on the meter due to Meter Tampering or Past due balance due to REP. Customer cannot switch to another REP until it is removed.
  3. If a customer expresses an inability to pay the account to avoid disconnection, they may qualify for this.
  4. Another REP switched an ESI ID from APG&E without customer approval and they would like to return to APG&E. (unauthorized switch)
  5. APG&E sends a transaction to turn off power for an existing customer.
  6. APG&E sends a transaction to turn off power at a current location and start service that a new location for an existing customer.
  7. ESI is gained without the customer approval or acknowledgement, (we got a customer in error because the wrong address was enrolled)
  8. Customer is disconnected from their service due to not paying.
Down
  1. applicant already has an active acct with another supplier in their name and elects to go to APG&E for electric service
  2. When the customer needs to start service within 48 hours.
  3. Helps the customer eliminate the charge required in order to start service.
  4. A fee applied to a meter that is under a valid contract and has cancelled service prior to completing the agreed term.
  5. In order the TDU to energize a new meter, the applicant will need to contact their city or County where the service address is located.
  6. Helps a customer make a payment at a later time.
  7. Refers to commercial accounts when the owner of a commercial account is attempting to change business ownership to someone else.

15 Clues: Helps a customer make a payment at a later time. • When the customer needs to start service within 48 hours. • Customer is disconnected from their service due to not paying. • APG&E sends a transaction to turn off power for an existing customer. • When there is no energy going through the customers meter (No energy flow) • ...

Proven Group 2023-11-21

Proven Group crossword puzzle
Across
  1. Who CS deals with on a daily basis
  2. newest CS portal
  3. BFCM Deals need what to redeem
  4. Customer Service Manager
  5. Ashley's favorite word- (not)
  6. Senior Manager Production & Inventory Planning
  7. Operations Manager
  8. Customer Service Rep
  9. Director of Operations
Down
  1. Place were we can add items to orders
  2. We have too many of these
  3. VP of Operations
  4. System NW is on for order processing
  5. Customer Care Expert
  6. Newest product launch

15 Clues: newest CS portal • VP of Operations • Operations Manager • Customer Care Expert • Customer Service Rep • Newest product launch • Director of Operations • Customer Service Manager • We have too many of these • Ashley's favorite word- (not) • BFCM Deals need what to redeem • Who CS deals with on a daily basis • System NW is on for order processing • Place were we can add items to orders • ...

Koalafi Crossword Tournament 2022-03-05

Koalafi Crossword Tournament crossword puzzle
Across
  1. Mandatory disclosure when the customer is making a payment with a card or ach not on file
  2. Tab were you can find how many past due days the customer have.
  3. What kind of food can make us smile?.
  4. Banking term that can't be use to explain how the lease agreement works.
  5. Legal bond between the customer and Koalafi in regards of the leased items or services.
  6. Second way out ou the lease agreement.
  7. When a payment is rejected by the bank it will show as?
  8. Period to get out of the lease without additional cost, varies between 90-120 days.
  9. What disclosure is mandatory for past due, pending settlement and charge off?
  10. Mandatory amount that need to be collected becuase its belongs to the state.
  11. Status were the customer have 30 days to select to create the lease agreement.
  12. Last option to ask when the customer missed or is not willing to verify the L4SSN or DOB.
  13. Acronym. Includes Initial payment, cash price of the leased items, taxes, and full cost of rental.
  14. Date stablished in the system once the dealer has receive the funds after delivering the items or service.
Down
  1. A month we report to the credit bureau agency.
  2. What belongs to you but is used more by others?
  3. When the customer has paid the full lease agreement including COR
  4. What kind of mail can a mouse send?
  5. Acronym. Escalation team that handle special cases in the best interest of Koalafi.
  6. Credit report agency that Koalafi reports to.
  7. Which is the only we can't collect since it's protected by a court order?.
  8. Legal document that gives permission to a lawyer to represent a customer, even negotiate on his/her behalf.
  9. What has a face and two hands but no arms or legs?
  10. Acronym. Additional amount agreed in the lease agreement if the customer is unable to pay within the cash+ period.
  11. A case were we must advise the customer to send a police report to our cs inbox to investigate and report back to the bureau if necessary.
  12. If the customer pass 120 days past due the account will be?
  13. What must be broken before you can use it?.
  14. Everyone has it and no one can lose it, what is it?.
  15. Last day to pay off the lease agreement.
  16. I am small and brow. I eat nuts. I can climb trees. I have a nice tail.
  17. Acronym. Is the amount the customer will have introduced in the conversation, but it is not forced to pay.

31 Clues: What kind of mail can a mouse send? • What kind of food can make us smile?. • Second way out ou the lease agreement. • Last day to pay off the lease agreement. • What must be broken before you can use it?. • Credit report agency that Koalafi reports to. • A month we report to the credit bureau agency. • What belongs to you but is used more by others? • ...

BBVA LOANS 2021-02-12

BBVA LOANS crossword puzzle
Across
  1. is a pharaphasing of the customer issue
  2. the time and place, at wich all documents for your loan are signed
  3. the borrower in a mortgage loan transaction
  4. statement sent to the customer
  5. is an agreement to pledge your home
  6. the ompany offering the loan
  7. an asset that guarantees the repayment of a loan
  8. is when the time of the loan expires
  9. date when the customer made the payment
  10. when the customer use the automated system to verify the account
  11. date when the bank receipt the payment
  12. the process of verifying and approving a loan
  13. loan that requires the borrower to put up collateral
  14. a period of time during which a loan payment may be paid after its due date
  15. a percentage of the amount financed to be repaid by the borrower in addition to principal
  16. Serie of questions to verify the user identity
  17. You must login with your credentials in order to access to this information
Down
  1. when the customer call from a known phone number
  2. you must provide this script at the beggining of the call
  3. the lender in a mortgage loan transaction
  4. we handle three different types of this type of lending
  5. a report of an individual's credit history prepared by a credit bureau
  6. a payment that will be applied towards the principal
  7. a record of an individual's open and fully repaid debts
  8. owner of the loan
  9. the extra amount the customer must pay when the payment is due
  10. the total amount borrowed
  11. when the customer use the mobile device to complete the verification
  12. customer must have a checking account in order to request this
  13. the actual transfer of money from a lender to a borrower
  14. loan that does not require the borrower to put up collateral

31 Clues: owner of the loan • the total amount borrowed • the ompany offering the loan • statement sent to the customer • is an agreement to pledge your home • is when the time of the loan expires • date when the bank receipt the payment • is a pharaphasing of the customer issue • date when the customer made the payment • the lender in a mortgage loan transaction • ...

aidvantage.com 2023-06-08

aidvantage.com crossword puzzle
Across
  1. What is the final step of the payment process?
  2. Allows customer to view correspondence received from aidvantage and upload documents for processing.
  3. Allows the customer to make a payment online
  4. Displays information for each individual loan
  5. When clicking Make a Payment, the menu expands and the customer must choose: ____ ________
  6. This is the close the loop code for setting up Aidvantage.com account.
  7. This allows customers to view and download 1098E Tax forms for the past two years.
  8. Provides a list of commonly asked questions and answers, listing of Help Topics and a link to email questions.
  9. Clicking "___ ____ _______" allows the customer to update/change the user Id, Password, Address, Show/Hide Account number, phone number, email address, email permissons, payment directions, and cancel auto pay/remove/add a bank account
  10. Allows the customer to explore and apply for (if applicable) various repayment options such as Income Driven Repayment plans, deferments, and forbearances and schedule a call back.
Down
  1. How far in advance can a borrower future date an ACH/Check payment?
  2. Provides an overview of the customer's account
  3. Displays the customers demographic information and auto pay information.
  4. When clicking Make a Payment, the menu expands and the customer must choose: _____ ____ ____
  5. What color would the "web status" be if not enrolled in aidvantage.com.
  6. Will display important messages pertaining to customer's account.
  7. displays payments, write-offs, assed late fees, write-ups, declining balance, and other general adjustments.
  8. The customer can complete items such as the Service Request Form, calculate accrued interest by using the Interest Estimator
  9. Allows the customer to enroll in Auto Pay, select loans to enroll in Auto Pay, shows loans not currently eligible for Auto Pay and the bank accounts associated with Auto Pay
  10. This is the corr code for a payment confirmation letter

20 Clues: Allows the customer to make a payment online • Displays information for each individual loan • Provides an overview of the customer's account • What is the final step of the payment process? • This is the corr code for a payment confirmation letter • Will display important messages pertaining to customer's account. • ...