customer service Crossword Puzzles

cs 2025-11-04

Across

customer service harus selalu memberikan salam itu termasuk customer service sebagai…
salah satu tujuan cs adalah menjaga…baik
salah satu tujuan pelayanan adalah agar nasabah merasa…dan percaya pada bank
nasabah akan berpindah kelain bank karena pelayanan yang kurang…
customer service juga berperan sebagai…untuk membantu nasabah mengisi formulir
customer service harus selalu memberikan…kepada nasabah yang datang
customer service menjadi penghubung baik antara bank dan…
sebutkan salah satu fungsi customer service
customer service harus membantu nasabah mengisi…aplikasi secara lengkap
pelayanan yang baik akan membuat nasabah merasa…

Down

customer service juga berfungsi sebagai…relation officer
keluhan dan permasalahan nasabah menjadi…untuk kinerja cs selanjutnya
customer service harus beribucara dengan…kepada nasabah
customer service juga menampung keluhan dan…nasabah
salah satu tugas customer service adalah menampung…dan saran dari nasabah
brosur dan formulir sangat di perlukan untuk kelancaran…
nasabah yang merasa puas akan semakin…untuk menggunakan jasa
keluhan dan permasalahan nasabah juga perlu di perhatikan, materi tersebut termasuk fungsi customer service sebagai
salah satu fungsi customer service adalah sebagai…nasabah
apabila pelayanan kurang memuaskan, nasabah akan…ke bank lain

20 Clues: salah satu tujuan cs adalah menjaga…baik • sebutkan salah satu fungsi customer service • pelayanan yang baik akan membuat nasabah merasa… • customer service juga menampung keluhan dan…nasabah • customer service harus beribucara dengan…kepada nasabah • customer service juga berfungsi sebagai…relation officer • brosur dan formulir sangat di perlukan untuk kelancaran… • ...

teka teki silang CS 2025-11-04

Across

Customer Service harus berbicara dengan
Formulir aplikasi harus diisi secara
Sebagai deskman, Customer Service membantu pengisian
Customer Service juga bertindak sebagai
Formulir harus diisi secara lengkap sesuai dengan nasabah yang melakukan
Keluhan dan permasalahan nasabah perlu diperhatikan sebagai tolak ukur kinerja
Customer Service harus selalu memberikan apa kepada nasabah
Customer Service harus mampu menjadi seorang

Down

Hubungan baik antara bank dengan nasabah agar nasabah senang dan
Customer Service berperan penting dalam menjaga ___ antara bank dan nasabah
Hubungan baik membuat nasabah tetap setia dan
Customer Service juga berperan sebagai
Brosur dan formulir sangat diperlukan untuk kelancaran
Peran Customer Service sebagai ___ Relation Officer
Hubungan baik diperlukan agar nasabah tetap percaya menggunakan jasa dan
Customer Service bertugas menjaga hubungan baik antara bank dan
Customer Service juga bertugas sebagai tempat menampung segala
Ada berapa fungsi customer service
membantu pengisian formulir secara lengkap adalah tugas
Nasabah bisa saja pindah ke bank lain karena pelayanan yang kurang

20 Clues: Ada berapa fungsi customer service • Formulir aplikasi harus diisi secara • Customer Service juga berperan sebagai • Customer Service harus berbicara dengan • Customer Service juga bertindak sebagai • Customer Service harus mampu menjadi seorang • Hubungan baik membuat nasabah tetap setia dan • Peran Customer Service sebagai ___ Relation Officer • ...

Customer Service 2018-09-06

Across

should be set on every dent and ding claim
rental coverage typically starts on the ________ day of the rental
mechanical warranty that covers rental for covered repairs
service if the keys are locked inside the member’s vehicle
department that handles overrides
department that handle accident medical expense
$50 towing
25 miles of towing
name of dealer where we cover eyesight calibration per red notes
in most cases for dent we cover $75 per _________
usually the amount of hours that must elapse to be eligible for service

Down

considered a comprehensive loss
type of rental where the member must be 250 miles away from home
process of recovering money for loss where our insured is not at fault
This company has a 72hr rule before mbr is eligible for service after purchasing the policy
department that handles damages by our providers
must be generated in all BIT dent and windshield claims
requested if member disputes coverage
equivalent to a dollar bill
left quarter panel
gone on arrival

21 Clues: $50 towing • gone on arrival • 25 miles of towing • left quarter panel • equivalent to a dollar bill • considered a comprehensive loss • department that handles overrides • requested if member disputes coverage • should be set on every dent and ding claim • department that handle accident medical expense • department that handles damages by our providers • ...

Customer Service 2014-09-02

Across

Another word for internal customer is _____.
average of how many people?
vocabulary and replaced with situation.
is being _____.
your voice.
Customer complaints should be seen as _____ to improve
This negative word should be removed from your customer
is _____. (3 words).
The most important customer service skill is _____.
You start each call with a friendly _____.
With angry customers it’s important to let them do this, _____.
You sound more relaxed and friendly when you _____ while
When speaking with customers you should vary the _____
Treat each customer as if they’re the _____ one you’ll deal with

Down

_____.
Delighting your customers means _____ their expectations.
Taking personal responsibility for a customer’s complaint is taking _____.
A _____ during a phone conversation can be used to emphasize a point.
The annual celebration of the importance of customer
The people you serve each day.
Understanding and identifying with your customers’ feelings is called
Anticipating problems, heading them off and alerting
A positive one will make your day better.
Offering a customer additional products or services is cross-selling or
Customers who have their complaints satisfactorily resolved tell
Your most important communication tool when you’re on the phone is
on the phone.
day.

28 Clues: day. • _____. • your voice. • on the phone. • is being _____. • is _____. (3 words). • average of how many people? • The people you serve each day. • vocabulary and replaced with situation. • A positive one will make your day better. • You start each call with a friendly _____. • Another word for internal customer is _____. • The most important customer service skill is _____. • ...

Customer Service 2025-11-11

Across

menetapkan waktu maksimum untuk merespon pertanyaan atau keluhan pelanggan
salah satu kegiatan dalam ruang lingkup post sales
memberikan arahan terhadap masalah pelanggan
alat untuk mengukur kepuasan atau kualitas layanan
kemampuan memahami perasaan pelanggan
kata lain dari layanan
menerima dan menangani keluhan pelanggan dengan cepat dan profesional
sikap ramah dalam melayani konsumen
proses mengembalikan barang oleh pelanggan

Down

keterampilan yang diperlukan dalam menyelesaikan masalah pelanggan dan penggunaan alat komunikasi dalam CS
salah satu layanan pelanggan online
apa yang diharapkan oleh customer service setelah pelanggan mendapatkan produk
salah satu layanan pelanggan otomatis
serangkaian aktivitas yang dilakukan untuk membantu, melayani dan memuaskan pelanggan
menerapkan standar moral dalam semua interaksi dengan pelanggan
mengidentifikasi dan menangani masalah potensial sebelum pelanggan mengeluh
ulasan berharga yang dapat digunakan untuk meningkatkan produk atau jasa
ruang lingkup CS ketika memfasilitasi proses transaksi yang mudah dan cepat
tugas utama dari seorang customer service
alat komunikasi yang sering digunakan customer service

20 Clues: kata lain dari layanan • salah satu layanan pelanggan online • sikap ramah dalam melayani konsumen • salah satu layanan pelanggan otomatis • kemampuan memahami perasaan pelanggan • tugas utama dari seorang customer service • proses mengembalikan barang oleh pelanggan • memberikan arahan terhadap masalah pelanggan • salah satu kegiatan dalam ruang lingkup post sales • ...

Customer Service 2013-05-08

Across

The B in the BLAST principle to recover stands for ______________ the customer.
Some companies include __________ as customers and treat them the same way as adults.
_____________ is to suggest the more expensive item to a customer once they have ordered, e.g. if a coke is ordered suggest a larger on
The _____________ customer will complain often loudly and at length.
You should always be well ____________.
By __________ a customer's needs you will deliver better service.
_________ habits can irritate customers, and is unprofessional behavior.
You should treat all customers ___________.
You must never divulge personal ___________ about customers or colleagues.
Customers expects to be __________ in a warm and friendly manner with a smile.
You should always offer to assist __________ customers.

Down

The company that delivers ___________ service will achieve major benefits in competitive advantage and profitability.
You should never _______ about or criticize your customers or colleagues.
You should have ___________ about the products and services that you sell, for when a customer asks you about something that you know what to answer him.
Customer ___________ surveys are a great tool to use to find out what your customers likes, dislikes and wants.
Poor service can lead to _________ profit margins.
You should always portray good _____________.
Customers are not __________ on you, you are dependent on them as they pay the salaries and without them business have to close down as a result people would lose their jobs.
An __________ customer does not work for the same company as you do, they may be from another company or a member of public.
You should treat everybody as if they are the most ________ person in the world.
An __________ customer works for the same company as a supplier of the goods or services, possibly in another department or another branch.
__________ to a colleague when dealing with a customer is an example of an annoying habit.
The _________ customer will generally not complain.
Our ________ language is the most important way of how we communicate.
The customer is always __________.

25 Clues: The customer is always __________. • You should always be well ____________. • You should treat all customers ___________. • You should always portray good _____________. • Poor service can lead to _________ profit margins. • The _________ customer will generally not complain. • You should always offer to assist __________ customers. • ...

Customer Service 2024-05-02

Across

aikataulu
vastapäätä
paine
umpilisäke
hoito
lääke
peruutus
hammaslääkäri
sukulainen
resepti

Down

särky
yskä
huimaus
tapaamisaika
raapia
tavattavissa
lääkitys
lämpö
kipu
viesti
leikkaus
murtunut, lohjennut

22 Clues: yskä • kipu • särky • paine • hoito • lämpö • lääke • raapia • viesti • huimaus • resepti • lääkitys • peruutus • leikkaus • aikataulu • vastapäätä • umpilisäke • sukulainen • tapaamisaika • tavattavissa • hammaslääkäri • murtunut, lohjennut

Customer Service 2022-04-01

Across

To keep customers loyal you should give the customer what they ______.
People who work for that business.
Customers who want to know the facts.
A common customer service channel is the ______.
To create a win-win situation when solving customer problems, give the customer multiple ________ whenever possible.
When you leave a message on _______ you should include your name, your phone number, your company, the hours you are available and a brief message.
The first step to handling problems in a way that will increase customer loyalty is to ___________.
Understanding what people need.
Customers who purchase goods and services from a business.
Repeatedly purchasing goods or services from the same company.
More than ______ percent of shoppers believe store employees don't care about their business.
Although some customers may be difficult to please most of them aren't trying to be difficult, they just want to find a _________ to a problem.
When we talk on the phone, we may talk too fast or fail to _________ or say words clearly.
Employees must realize that ________ are the reason they have their job.
Makes us feel comfortable.
Customers who enjoy being the center of attention.
If you respond to customer emails you should read them ________ and thoroughly before responding.

Down

Joking around, flirting, and gossiping are seen as __________ and annoying to customers.
A _________ approach requires you to anticipate potential problems and take steps to minimize or to prevent complaints from occurring.
You need to know who customers ____ so you'll be able to know what they want and need.
Making sure customers are satisfied.
The important thing to remember with customer complaints is to handle them _________ and to resolve them to the customer's satisfaction.
Companies use ______ to ask customers questions about their preference.
Taking a ________ approach means choosing to deal with problems as they arise.
With the popularity of the Internet ______ has become one of the most popular methods of providing customer service.
Used to track the buying history of customers.
Acquiring a new customer costs a company as much as ____ percent more than it does to keep a customer happy.
When writing you should be _______ or say what you mean in as few words as possible.
Friendly and outgoing personality.
Customers who want fast results

30 Clues: Makes us feel comfortable. • Understanding what people need. • Customers who want fast results • People who work for that business. • Friendly and outgoing personality. • Making sure customers are satisfied. • Customers who want to know the facts. • Used to track the buying history of customers. • A common customer service channel is the ______. • ...

Customer Service 2018-09-06

Across

/ mechanical warranty that covers rental for covered repairs
/ service if the keys are locked inside the member’s vehicle
/ 241 policies typically only cover _________ panels
/ equivalent to a dollar bill
/ can be completed for anyone even if they are not a policy holder
/ This company has a 72hr rule before mbr is eligible for service after purchasing the policy
/ also known as dealer auto glass
/ estimate from the insurance company on the repair cost
/ process of recovering money for loss where our insured is not at fault
/ considered a comprehensive loss
106 and 126 policies are
/ in most cases for dent we cover $75 per _________
/ should be set on every dent and ding claim
/ page from the insurance company that shows coverage including the deductible
/ requested if member disputes coverage
/ usually the amount of hours that must elapse to be eligible for service

Down

/ department that handles damages by our providers
/ department that handle accident medical expense
/ gone on arrival
/ 25 miles of towing
/ $50 towing
/ type of rental where the member must be 250 miles away from home
/ Covered COL for w/s repair/replacement flying _________
/ must be notarized if there is no police report
/ in/out _____ must be on bs repair bill
/ department that handles overrides
/ must be requested on multiple car accidents
/ left quarter panel
/ rental coverage typically starts on the ________ day of the rental
/ name of dealer where we cover eyesight calibration per red notes

30 Clues: / $50 towing • / gone on arrival • / 25 miles of towing • / left quarter panel • 106 and 126 policies are • / equivalent to a dollar bill • / also known as dealer auto glass • / considered a comprehensive loss • / department that handles overrides • / requested if member disputes coverage • / in/out _____ must be on bs repair bill • / should be set on every dent and ding claim • ...

Customer Service 2019-07-31

Across

publicity This is the result of unhappy customers. (2 words)
A type of customer with limited understanding of English. (2 words)
What a salesperson can do to show they are listening to the customer.
Means short and sweet.
This is conveyed in your voice.
These people provide the income needed for a business to survive. (2 words)
An example of non-verbal communication.
How many words are used to answer a closed question?
customer Someone buying a good or service for the first time. (2 words)
This is a result of quality not meeting perceptions.
These are usually pre-conceived ideas about quality.
Thought of as being a necessary purchase.
Information should always be this.
Part of the communication process. (2 words)
It is important to do this before sending out a document. (2 words)
This type of language can be confusing to customers.

Down

Use this in your voice so you don't sound monotonous.
The person most able to help customers with information about a product.
This builds positive and long-lasting relationships with customers.
How a salesperson lets the customer know that they understand what they want.
Type of customer who keeps coming back.
One reason why customers keep coming back. (2 words)
Type of question that makes the customer think about their choice.
Never use this when speaking with a customer. (2 words)
This can convey a negative impression. (2 words)
contact This should be maintained when talking to a customer. (2 words)
Another word for an individual taste.
The most effective form of communication. (3 words)
It is important to build this so customers receive the most appropriate information.
A large part of the communication process.
A customer within a business.
Type of question that cannot be answered with just one word.
This should be added so a customer feels comfortable talking to you.
This increases when verbal and non-verbal communication match.
An email is an example of this type of communication.

35 Clues: Means short and sweet. • A customer within a business. • This is conveyed in your voice. • Information should always be this. • Another word for an individual taste. • Type of customer who keeps coming back. • An example of non-verbal communication. • Thought of as being a necessary purchase. • A large part of the communication process. • ...

CUSTOMER SERVICE 2013-05-20

Across

The best way to handle wait times for patients is to provide excellent _______.
Always do this before entering a patient room
Customer service standards apply not only to patients and their families, but to other ______ of Carle.
An "I CARE" value: We treat others with courtesy, compassion, and kindness while maintaining their dignity and respecting their individual opinions and beliefs
Employee badges should be worn above this area of the body.
A friendly way to make a great first impression
An "I CARE" value: People are able to trust that you will do your work, maintain the highest standards and follow through on assignments and promises.
An "I CARE" value: We work with our patients, each other and external partners to offer the highest quality healthcare in the region. we are part of an interconnected system in which all players have vital roles.
The best attitude to have for productive and supportive organizations and co-workers.

Down

Use this terminology when giving instructions to patients.
Do not use capital letters in an email unless you are INTENTIONALLY DOING THIS!
Avoid discussing patient or business matters in public places to protect ______________.
An "I CARE" value: We think and act with honesty and in the best interest of our patients, visitors, co-workers and the Carle organization.
The most number of rings that should elapse before we answer a phone call.
Acronym for Carle values (Intengrity, Collaboration, Accountability, Respect, Excellence)
We should ask for this prior to placing a patient call on hold.
An "I CARE" value: A passion for going beyond expectations in all that we do. It is a committment to constantly improving our knowledge, skills, and attitudes in the pursuit of care, service and quality.
One of the most important skills we use to convey interest and compassion.
We should do this if there are problems or inconveniences for our patients.
These passengers have top priority when entering an elevator or shuttle bus.

20 Clues: Always do this before entering a patient room • A friendly way to make a great first impression • Use this terminology when giving instructions to patients. • Employee badges should be worn above this area of the body. • We should ask for this prior to placing a patient call on hold. • The most number of rings that should elapse before we answer a phone call. • ...

Customer Service 2024-01-14

Across

Survey
What we handle all the time
The items arrived broken
What you will get if a Manager catch you with your mobile on the floor
How many times you contacted DART
Free Replacement Date
Concession Abuse Prevention
Average Concurrent Handle Time
Dynamic Andon Response Tool
a Tool to access the contacts
Look similar to the Microsoft one
Advanced Payment Team
The dashboard shows what's your rank
The courses website of Amazon
Where you can search for other users
The place we all belong to
We use it to reach more information
The team who handle the high escalations and EDD cases

Down

The item is on a way to FC now
Partial Refund
The rock we hit each-other with
Similar to WhatsApp
It shows Delivered, But !
The only place you can use your Mobile at
The team who edit the schedule
Sheet for the concession above DART limit
The item will not work anymore
The tool will show you the customer responses
The Return of The Amount
The team who handle three OUs
When you raise it to higher level
The customer can chose his preferred way
Agent can handle two OUs
The metric of login and break times
Contacts Monitors
The tool you use for trainings
The team who handle the delivery issues

37 Clues: Survey • Partial Refund • Contacts Monitors • Similar to WhatsApp • Free Replacement Date • Advanced Payment Team • The items arrived broken • The Return of The Amount • Agent can handle two OUs • It shows Delivered, But ! • The place we all belong to • What we handle all the time • Concession Abuse Prevention • Dynamic Andon Response Tool • a Tool to access the contacts • ...

Customer Service 2023-02-21

Across

before delivery note, check production
Outbound Delivery (great to see if cpu were done)
yellow on AB03 report
Delivery monitor
Orange on AB03 report
Traveling by train
Create order
Change order
use this number for marriages
list of orders with errors
Display order with no editing
Ship 2 or more orders together
minimum ship weight
cuts, revisions after delivery note, cancellations

Down

bring back to copacker or another company may accept product
Full truck load
increase product
maximum ship weight
Less than a truck load
order processed with incorrect address, must complete this form with the correct info.
List of sales orders
Delivered with billing error form
product damaged in route
decrease product
California law (Tea law)
Check delivery appointments or status of order
product single count
green on AB03 report
Stock screen

29 Clues: Create order • Change order • Stock screen • Full truck load • increase product • Delivery monitor • decrease product • Traveling by train • maximum ship weight • minimum ship weight • List of sales orders • product single count • green on AB03 report • yellow on AB03 report • Orange on AB03 report • Less than a truck load • product damaged in route • California law (Tea law) • ...

Customer service 2024-05-26

Across

The capacity to accept or tolerate delay or trouble without getting angry or upset
An expression of regret for having done something wrong
A verbal or written answer
The action of helping or doing work for someone
Faithfulness or allegiance
An expression of dissatisfaction
Fulfillment of one's wishes, expectations, or needs
The imparting or exchanging of information
The showing of politeness in one's attitude and behavior toward others.
Done without delay
Help or support

Down

Beliefs about what will happen in the future
A line or sequence of people or vehicles awaiting their turn
To give one's attention to a sound
Having or showing behavior that is respectful and considerate of other people
The action of solving a problem or dispute
A check on the progress or status of something
Exhibiting a courteous, conscientious, and generally businesslike manner
The ability to understand and share the feelings of another
Information about reactions to a product or a person's performance of a task

20 Clues: Help or support • Done without delay • A verbal or written answer • Faithfulness or allegiance • An expression of dissatisfaction • To give one's attention to a sound • The action of solving a problem or dispute • The imparting or exchanging of information • Beliefs about what will happen in the future • A check on the progress or status of something • ...

customer service 2024-11-17

Across

Customers are always looking for opportunities to improve their situation. Often they value three main ideas: speed, quality and price.
paying close attention to what someone is saying, understanding their meaning, and responding in a way that shows you've heard and understood them
a measurement that determines how happy customers are with a company’s products, services, and capabilities.
is a technology for managing all your company’s relationships and interactions with customers and potential customers.
Business to Business sales
The total revenue earned by the entire relationship (including future purchases) with a customer.
A product(s) shipped direct to the customer for a monthly or annual fee.
the ability to develop and maintain a positive relationship with a client or customer.
are important in building credibility and to convey product knowledge to customers
defined as an approach to sales that focus on providing seamless customer experience whether the client is shopping online from a mobile device, a laptop or in a brick-and-mortar store
a business that operates completely around their relationships with clients and client satisfaction. Decisions are made based more around the needs and wants of customers, rather than technical or sales operations.
In-store pickup, curbside pickup, ordering online or through an app.
as a detailed description of your current customers.
listening without responding to the speaker.
beauty, medical, hospitality and tourism, lodging and recreation, and sports/ entertainment

Down

a facility that handles inbound and or outbound calls on behalf of an organization
the internal and subjective response customers have to any direct or indirect contact with a company.
an ongoing emotional relationship between you and your customer, manifesting itself by how willing a customer is to engage with and repeatedly purchase from you versus your competitors.
the assistance and advice provided by a company to those people who buy or use its products or services.
Companies are always looking to maximize profits and maintain repeat business while ensuring customer satisfaction.
selling goods to the public both through a physical store, online, apps, or through social media platforms.
is the process of looking after customers to best ensure their satisfaction and delightful interaction with a business
a measurement that determines how happy customers are with a company’s products, services, and capabilities.
someone who is responsible for customer or client accounts.

24 Clues: Business to Business sales • listening without responding to the speaker. • as a detailed description of your current customers. • someone who is responsible for customer or client accounts. • In-store pickup, curbside pickup, ordering online or through an app. • A product(s) shipped direct to the customer for a monthly or annual fee. • ...

customer service 2025-05-05

Across

Alat komunikasi yang sering digunakan customer service
Tugas utama dari seorang customer service
apa yang diharapkan oleh customer service setelah pelanggan mendapatkan produk
Etika atau aturan dalam pelayanan publik.
Memenuhi kebutuhan dan harapan pelanggan
center Singkatan dari pusat panggilan pelanggan
Sikap ramah dalam melayani pelanggan
Alat untuk mengukur kualitas layanan
Proses mengembalikan barang oleh pelanggan

Down

Memberikan arahan terhadap masalah pelanggan
Proses menanggapi keluhan pelanggan
Keahlian berbicara dengan jelas dan efektif
Kata lain dari pelanggan.
Kemampuan memahami perasaan pelanggan
Memberikan bantuan atau informasi kepada pelanggan
Kemampuan apa yang baik saat pelanggan berbicara
Kata lain dari layanan.
respon cara cepat tanggap terhadap pertanyaan pelanggan
Bentuk komunikasi tanpa suara, seperti ekspresi wajah.
Singkatan dari kepuasan pelanggan dalam bahasa Inggris

20 Clues: Kata lain dari layanan. • Kata lain dari pelanggan. • Proses menanggapi keluhan pelanggan • Sikap ramah dalam melayani pelanggan • Alat untuk mengukur kualitas layanan • Kemampuan memahami perasaan pelanggan • Memenuhi kebutuhan dan harapan pelanggan • Tugas utama dari seorang customer service • Etika atau aturan dalam pelayanan publik. • ...

Customer Service 2025-09-04

Across

Who returned to Everflow this week after travelling?
Something we need to do in order to understand what the customer needs
How should we all think? (think of a phrase that begins with think)
What did we introduce last month that continues to be a growing success?
Our bread and butter
The exchanging of information, what is this know as?
What do we strive to obtain when on the phone to a customer
The coffee morning arranged for 26th September, what it is in aide of?
What is the name of our new knowledge base
Everflow's signature colour
What makes the dream work?

Down

When we work together with other departments, what do we call this?
Where Harry is on holiday
Finish the phrase - there is no I in ......
Something we should work towards when handling queries
What season are we in now?
A service we provide
Something we build when talking with our customers
One of the ways we show our customers we care
What we need in order to service our customers

20 Clues: Our bread and butter • A service we provide • Where Harry is on holiday • What season are we in now? • What makes the dream work? • Everflow's signature colour • What is the name of our new knowledge base • Finish the phrase - there is no I in ...... • One of the ways we show our customers we care • What we need in order to service our customers • ...

Customer Service 2021-06-23

Across

for money
conversation with the customer.
make up
customer
self-service
skill
addressing the customer
sneeze
communication
feel
access knowledgebase
FCR
positive net promoter score.
rude

Down

agents value offering
handshake
requirement
FCR
Satisfaction
and thanking, manners
virtue
manager
probing
is important
Compliance, POPI
condescending
care
shoes
skill

29 Clues: FCR • FCR • care • feel • rude • skill • shoes • skill • virtue • sneeze • make up • manager • probing • customer • for money • handshake • requirement • Satisfaction • self-service • is important • condescending • communication • Compliance, POPI • access knowledgebase • agents value offering • and thanking, manners • addressing the customer • positive net promoter score. • conversation with the customer.

Customer Service 2020-01-24

Across

Which Insurance company covers vandalism for rental under comp and collision?
What team do we memo for Dents/Windshields?
What if we can not find a member in our system, What do we start?
Hertz/Enterprise and Budget are all what type of a rental Agency?
What does the abbreviation DOW stand for?
If the windshield on a vehicle can only use OEM glass for windshield replacement, the members deductible would be how much?
Which roadside assistance products are reimbursement ONLY, no dispatch?
What is it called when we get a list of coverages on your vehicle from your Insurance Company?
What is the amount we reimburse on Plan C?
First Acceptance coverage always start on what day for a rental ?

Down

If a member with Acceptance calls in stating they hit an animal and need a rental, which claim return packet would we send out?
What is the mileage we cover for a tow on plan D?
For One Stop Shop how much can we authorize the claim for?
What is it called if the vehicle drifts into another lane on your windshield Feature?
What should we ask for or do in handling a dent claim if a member calls in additional dents PRIOR to their appointment?
What is needed if there are 14 dents on the vehicle?
Who do we transfer calls to if a member states that our tow provider damaged their vehicle and it is their first time reporting the damage?
What is the abbreviation for the right front door?
What is not covered on a dent claim?
What is it called when the Dispatch can see the policy in real time?

20 Clues: What is not covered on a dent claim? • What does the abbreviation DOW stand for? • What is the amount we reimburse on Plan C? • What team do we memo for Dents/Windshields? • What is the mileage we cover for a tow on plan D? • What is the abbreviation for the right front door? • What is needed if there are 14 dents on the vehicle? • ...

Customer Service 2017-01-17

Across

Like the boss. (not the big big boss).
Someone who fixes things (computers, telephones etc).
A business.
The computer screen.
Someone who works for a company.
Not the same.
Someone who buys something.
Someone who lives beside you.

Down

A tool used for hitting nails.
The part of the computer used to type.
from 12pm-5pm.
Cut off.
To break something.
A word that makes a hitting sound.
In Chinese, this is called an "electric brain".
A floor of your house, downstairs.
A company give you a good deal (like buy one get one free).
Your mother's mother.
Feeling nervous or scared.
Making something not broken.
Taken by the police.
PT Begin.

22 Clues: Cut off. • PT Begin. • A business. • Not the same. • from 12pm-5pm. • To break something. • The computer screen. • Taken by the police. • Your mother's mother. • Feeling nervous or scared. • Someone who buys something. • Making something not broken. • Someone who lives beside you. • A tool used for hitting nails. • Someone who works for a company. • A word that makes a hitting sound. • ...

Customer Service 2018-09-06

Across

considered a comprehensive loss
requested if member disputes coverage
This company has a 72hr rule before mbr is eligible for service after purchasing the policy
department that handles overrides
estimate from the insurance company on the repair cost
department that handles damages by our providers
process of recovering money for loss where our insured is not at fault
$50 towing
service if the keys are locked inside the member’s vehicle

Down

in most cases for dent we cover $75 per _________
must be notarized if there is no police report
106 and 126 policies are
must be requested on multiple car accidents
should be set on every dent and ding claim
equivalent to a dollar bill
Covered COL for w/s repair/replacement flying _________
left quarter panel
name of dealer where we cover eyesight calibration per red notes
usually the amount of hours that must elapse to be eligible for service
25 miles of towing

20 Clues: $50 towing • left quarter panel • 25 miles of towing • 106 and 126 policies are • equivalent to a dollar bill • considered a comprehensive loss • department that handles overrides • requested if member disputes coverage • should be set on every dent and ding claim • must be requested on multiple car accidents • must be notarized if there is no police report • ...

Customer Service 2022-04-27

Across

Stressed at work? Take a few deep_____
When customers return again and again, you’ve earned their________
Customers appreciate it when you go ______ and beyond to help them
you send this type of letter when you are asking for something
ended, a question that could be answered with a one-word answer or a simple "yes" or "no."
Put yourself in the customer’s _______
Remember: _________ are always right
Customer Works inside a business
with customers
Being a good ______ is an important aspect of
requires concentration so that your brain processes meaning from words and sentences
shortened electronic mail

Down

_______ impressions are important. Be polite to
Customer, customer that purchases goods or services from a business
Having _______ for customers shows you care.
Don’t be distracted–stay ______ on your customer
Form, you fill it out when you have a problem with a product or service
act of transferring information from one place, person or group to another.
Are you still hungry? is an example of which type of sentence
language, is communicating without words
sentence used when you want to make a statement
a method of communication when dealing with customers
Rhymes with sympathy)
Always try your ____ to solve customer problems
no matter what.
is simply the act of perceiving sound by the ear.

26 Clues: with customers • no matter what. • Rhymes with sympathy) • shortened electronic mail • Customer Works inside a business • Remember: _________ are always right • Stressed at work? Take a few deep_____ • Put yourself in the customer’s _______ • language, is communicating without words • Having _______ for customers shows you care. • Being a good ______ is an important aspect of • ...

Customer Service 2024-10-04

Across

Quick replies to all forms of communication
A positive one will make your day better
A ____ during a phone conversation can be used to emphasize a point
Taking personal responsibility for a customer's complaint is taking _____
The people you serve each day
Understanding and identifying with your customers' feelings is called ____
Your most important communication tool when you're on the phone
You start each call with a friendly _____

Down

Being polite, respectful and competent
The most important customer service skill
The annual celebration of the importance of customer service
Without delay; immediate
When speaking with customers you should vary the ____
Treat each customer as if they're the ____ one you'll deal with
Delighting your customer means ____ their expectations
Helps clients find the right insurance policies to meet their needs
Customer service that anticipates customer needs before they arise
Quality of being trustworthy
You sound more relaxed and friendly when you
Listening carefully

20 Clues: Listening carefully • Without delay; immediate • Quality of being trustworthy • The people you serve each day • Being polite, respectful and competent • A positive one will make your day better • The most important customer service skill • You start each call with a friendly _____ • Quick replies to all forms of communication • You sound more relaxed and friendly when you • ...

Customer Service 2013-03-19

Across

Disregard a customer deliberately.
The most important communication tool when on the telephone.
Exchange information.
Taking personal responsibility for a customer's complaint.
We must aim to get customer service right ____ time.
This negative word should be removed from our customer service vocabulary.
Delighting customers means _____ their expectations.
What the customer wants from us when there is a problem.
Be concerned about the customer
When speaking with customers you should vary the ____ of your voice.
You do this to find out what a customer wants.

Down

You sound more relaxed and friendly when you _____ while talking on the telephone.
Customer complaints should be seen as ______ to improve service.
A customer who needs immediate action won't like these.
You need to ask these to find out what the customer wants.
The people we are here to serve.
A positive one will help you deal with all types of customers.
Showing understanding for a customers situation.
Allow an angry customer to do this before trying to solve their query.
Assistance or support for the customer.

20 Clues: Exchange information. • Be concerned about the customer • The people we are here to serve. • Disregard a customer deliberately. • Assistance or support for the customer. • You do this to find out what a customer wants. • Showing understanding for a customers situation. • We must aim to get customer service right ____ time. • ...

Customer Service 2018-09-06

Across

/ name of dealer where we cover eyesight calibration per red notes
/ Covered COL for w/s repair/replacement flying _________
/ department that handles overrides
/ must be notarized if there is no police report
/ must be requested on multiple car accidents
/ 25 miles of towing
/ process of recovering money for loss where our insured is not at fault
/ in most cases for dent we cover $75 per _________
/ should be set on every dent and ding claim
/ This company has a 72hr rule before mbr is eligible for service after purchasing the policy
/ estimate from the insurance company on the repair cost
/ rental coverage typically starts on the ________ day of the rental
/ requested if member disputes coverage
/ gone on arrival

Down

/ service if the keys are locked inside the member’s vehicle
/ can be completed for anyone even if they are not a policy holder
/ type of rental where the member must be 250 miles away from home
/ 241 policies typically only cover _________ panels
/ department that handles damages by our providers
/ equivalent to a dollar bill
106 and 126 policies are
/ left quarter panel
/ considered a comprehensive loss
/ mechanical warranty that covers rental for covered repairs
/ $50 towing
/ also known as dealer auto glass
/ in/out _____ must be on bs repair bill
/ usually the amount of hours that must elapse to be eligible for service
/ department that handle accident medical expense
/ page from the insurance company that shows coverage including the deductible

30 Clues: / $50 towing • / gone on arrival • / left quarter panel • / 25 miles of towing • 106 and 126 policies are • / equivalent to a dollar bill • / considered a comprehensive loss • / also known as dealer auto glass • / department that handles overrides • / requested if member disputes coverage • / in/out _____ must be on bs repair bill • / should be set on every dent and ding claim • ...

Customer Service 2021-06-23

Across

for money
conversation with the customer.
make up
customer
self-service
skill
addressing the customer
sneeze
communication
feel
access knowledgebase
FCR
positive net promoter score.
rude

Down

agents value offering
handshake
requirement
FCR
Satisfaction
and thanking, manners
virtue
manager
probing
is important
Compliance, POPI
condescending
care
shoes
skill

Customer Service 2024-07-19

Across

colleagues who have your back
do this actively during a call
keep the tone of this calm and pleasant
build this with customers by being accurate and on time
no need to dial this now that calls are handled through the computer
this is often played when customers are on hold
quality of being upright and ethical
always give one of these when the company is at fault
settle or find a solution
what your fingers do during chat support
When customers have questions, customer service reps have these

Down

employees who interact directly with customers
sensitivity when delivering unwanted news
exchanging information with customers/employees
temporary silence
what keeps you cool during a frustrating support call
don't make customers wait, their ____ is valuable
sincere and truthful
a positive one of these goes a long way
what you should do to each customer when you answer their call

20 Clues: temporary silence • sincere and truthful • settle or find a solution • colleagues who have your back • do this actively during a call • quality of being upright and ethical • keep the tone of this calm and pleasant • a positive one of these goes a long way • what your fingers do during chat support • sensitivity when delivering unwanted news • ...

Customer Service 2023-02-20

Across

an organisation providing regular public service of air transport
activities of people travelling outside their usual environment
characteristics or qualities that form an individual's character
assistance or advice given to customers during and after the sale of goods.
a combination of the skill, knowledge and attitude required to perform a task
the measurement that determines how happy customers are with a company's products, services and capabilities
the action of asking someone questions.
a person whose job is to help people who want to travel by buying plane tickets, hotel reservation etc
the ability to accurately receive and interpret messages in the communication process
conducting oneself with responsibility, integrity and accountability.
an expression of grief, pain or dissatisfaction

Down

goods that does not have a physical nature
extending welcome to travellers or offering a home away from home
customer returns to buy more products or services from the same company
item or service you sell to serve customer's needs or wants
a person who buy goods and services
a type of communication in which physical behaviour are used to express or convey information
a group of services related to travel or vacations that are sold together for one price
an establishment that provides paid lodging on a short-term basis
a person who is get paid to work for a person or company
goods that can be touched and their physical presence can be noted

21 Clues: a person who buy goods and services • the action of asking someone questions. • goods that does not have a physical nature • an expression of grief, pain or dissatisfaction • a person who is get paid to work for a person or company • item or service you sell to serve customer's needs or wants • activities of people travelling outside their usual environment • ...

Customer Service 2021-09-17

Across

to restate a customer's issue for clarity.
To meet customer needs or wants.
You need to ask these to find out what the customer wants.
Two or more people communicating are having this.
The act of conveying a message to others.
What the customer want from us when there is a problem.
Be interested and invested in delivering the best possible service.
To relate to another's situation.
We provide the community with _______.
Paying attention to what one is saying.

Down

A customer who needs immediate action won't like this.
The people we are here to serve.
The standards customers expect.
The type of customers we want to have.
Assistance or support for customers.
Service is about the way we _______ our customers.
Service, An important focus of the organisation.
The type of experience we want our community to have with Council.
The part of your voice that should be positive.
The opposite of rigid.

20 Clues: The opposite of rigid. • The standards customers expect. • The people we are here to serve. • To meet customer needs or wants. • To relate to another's situation. • Assistance or support for customers. • The type of customers we want to have. • We provide the community with _______. • Paying attention to what one is saying. • The act of conveying a message to others. • ...

CUSTOMER SERVICE 2024-09-09

Across

The best way to handle wait times for patients is to provide excellent _______.
Always do this before entering a patient room
Customer service standards apply not only to patients and their families, but to other ______ of Carle.
An "I CARE" value: We treat others with courtesy, compassion, and kindness while maintaining their dignity and respecting their individual opinions and beliefs
Employee badges should be worn above this area of the body.
A friendly way to make a great first impression
An "I CARE" value: People are able to trust that you will do your work, maintain the highest standards and follow through on assignments and promises.
An "I CARE" value: We work with our patients, each other and external partners to offer the highest quality healthcare in the region. we are part of an interconnected system in which all players have vital roles.
The best attitude to have for productive and supportive organizations and co-workers.

Down

Use this terminology when giving instructions to patients.
Do not use capital letters in an email unless you are INTENTIONALLY DOING THIS!
Avoid discussing patient or business matters in public places to protect ______________.
An "I CARE" value: We think and act with honesty and in the best interest of our patients, visitors, co-workers and the Carle organization.
The most number of rings that should elapse before we answer a phone call.
Acronym for Carle values (Intengrity, Collaboration, Accountability, Respect, Excellence)
We should ask for this prior to placing a patient call on hold.
An "I CARE" value: A passion for going beyond expectations in all that we do. It is a committment to constantly improving our knowledge, skills, and attitudes in the pursuit of care, service and quality.
One of the most important skills we use to convey interest and compassion.
We should do this if there are problems or inconveniences for our patients.
These passengers have top priority when entering an elevator or shuttle bus.

Customer service 2022-01-12

Across

tarjota
käteinen
liiketoiminta
kortti
avulias
varasto
tervetuloa
tyytyväisyys
maksaa (hinta)
maksaa
asiakas
yritys
mainos
tarkistaa
rahojen palautus
hyllyväli
valikoima

Down

osasto
hymy, hymyillä
jono
palvelu
hylly
luotto
valmistaja
alennus
kohtelias
kauppa
kassa
tuote
raha
hinta

31 Clues: jono • raha • hylly • kassa • tuote • hinta • osasto • kortti • luotto • kauppa • maksaa • yritys • mainos • tarjota • palvelu • avulias • varasto • alennus • asiakas • käteinen • kohtelias • tarkistaa • hyllyväli • valikoima • tervetuloa • valmistaja • tyytyväisyys • liiketoiminta • hymy, hymyillä • maksaa (hinta) • rahojen palautus

Customer service 2025-07-31

Across

A specific group of customers aimed at by marketing
A route used to deliver marketing messages
A customer who actively promotes your brand to others
The overall impression a customer forms during interactions
Marketing effort to increase awareness or sales
Turning a lead or prospect into a paying customer
A fictional profile representing your ideal customer
Any customer interaction with a brand
The process of shaping the identity of a company

Down

The level of familiarity consumers have with your brand
Public perception of a company’s quality and ethics
Strategy focused on keeping existing customers
What strong customer relationships build over time
Ongoing interaction between customer and company
Helping customers before, during, and after a purchase
The fulfillment of a customer's expectations
Speed and quality of addressing customer needs or complaints
Customer's opinion shared after using a product or service
Unique feature that sets a product or brand apart
Abbreviation for systems managing customer relationships

20 Clues: Any customer interaction with a brand • A route used to deliver marketing messages • The fulfillment of a customer's expectations • Strategy focused on keeping existing customers • Marketing effort to increase awareness or sales • Ongoing interaction between customer and company • The process of shaping the identity of a company • ...

Customer Service 2022-03-01

Across

Method of gathering information through phone calls
The conduct aim or qualities that characterize or mark a profession
Service a customer received before during and after a purchase or service
Continuously returns to conduct business with the same organization
Service that motivates a customer to purchase a product or service
When the customers' expectations are met
individuals within the same organization
The "P" in professionalism
A customer who is easy to deal with and doesn't complain
Purchases service or product from outside the business

Down

Customers grouped together to discuss topics relating to the company.
Speaks too much and is far from the point
Csr attribute relating to time
Gets straight to the point
Communication in which physical behaviors are used to express or convey the information
uses people unknown to company personnel to visit the company to assess the first impression
Answered with Yes or No
The "O" in professionalism
Thinking of new ways to do your job and satisfy customers
They determine the success of a company's product

20 Clues: Answered with Yes or No • Gets straight to the point • The "O" in professionalism • The "P" in professionalism • Csr attribute relating to time • When the customers' expectations are met • individuals within the same organization • Speaks too much and is far from the point • They determine the success of a company's product • ...

Customer Service 2023-10-02

Across

When someone needs to stop working for a period of time
What we want to be when someone calls with a challenge
When multiple teams work together
What the COE reviews and makes recommendations for action
What we strive for with Customer Service
The team that is our call center
What happens when we help someone, they are?
What's considered our business hours
What Workday is for us
Hear with intention

Down

Who runs Labor Law Posters?
What we always want to be when someone calls us
The training we send out each year
What some may need in the morning
Who calls the HRSC?
What we do when we look up an answer
Provide the best to the customer
If the caller is upset, remain
Who do we send Tier 2 questions to?

19 Clues: Who calls the HRSC? • Hear with intention • What Workday is for us • Who runs Labor Law Posters? • If the caller is upset, remain • The team that is our call center • Provide the best to the customer • What some may need in the morning • When multiple teams work together • The training we send out each year • Who do we send Tier 2 questions to? • ...

Customer Service 2020-10-09

Across

reason 80% customers don’t return (2 words)
what customers do if they are upset or disappointed
the rules for proper behaviors and manners
getting back to customers who have made a complaint (2 words)
it is important to start with the right ______
it is important to know your town and ________
important behavior to maintain when meeting people (2 words)
what you should do when two new people are meeting
important behavior, can give away how you really feel (2 words)

Down

the least effective way to communicate
sharing information
getting information from customers, regarding a product or service
impression which are form in seconds
greet guests ________
it is important to _____ your products, services and customers
doing the right, polite behavior
how many people you tell if you don’t like a product or service
avoid ____ terms
the most common form of communication through the eyes

19 Clues: avoid ____ terms • sharing information • greet guests ________ • doing the right, polite behavior • impression which are form in seconds • the least effective way to communicate • the rules for proper behaviors and manners • reason 80% customers don’t return (2 words) • it is important to start with the right ______ • it is important to know your town and ________ • ...

customer service 2023-06-24

Across

A thing that happens, especially one of importance
A person the visits the casino
Native American people who developed in Florida in the 18th century
A thing that is given free, often for promotional purposes
A global loyalty program unlike any other
An instance of selecting the winner or winners
When a guest receives free play because they have a valid email
A series of contests between several guests, who compete for an overall prize

Down

A guest that has a Unity card
A machine that you try to win money from by putting coins into it
A northerner who moves to a warmer southern state in the winter
A polite word or sign of welcome or recognition
An extra amount of free play that is added to someone’s account because of their play
A membership that you must be invited not by earning tier
Our entry level membership
When a guest earns 15,000 tier points, they become an
Our second-tier level that you must earn 15,000 tier points to become
When a guest wins over 1,200 it is considered a….
A public room or building where gambling games are played

19 Clues: Our entry level membership • A guest that has a Unity card • A person the visits the casino • A global loyalty program unlike any other • An instance of selecting the winner or winners • A polite word or sign of welcome or recognition • When a guest wins over 1,200 it is considered a…. • A thing that happens, especially one of importance • ...

customer service 2023-06-30

Across

A thing that happens, especially one of importance
A person that visits the casino is our
Native American people who developed in Florida in the 18th century
A thing that is given free, often for promotional purposes
A global loyalty program unlike any other
An instance of selecting the winner or winners
When a guest receives free play because they have a valid email
A series of contests between several guests, who compete for an overall prize

Down

A guest that has a Unity card
A machine that you try to win money from by putting coins into it
A northerner who moves to a warmer southern state in the winter
A polite word or sign of welcome or recognition
An extra amount of free play that is added to someone’s account because of their play
A membership that you must be invited not by earning tier credits
our entry level membership
When a guest earns 15,000 tier points, they become an
Our second-tier level that you must earn 4,000 tier credits
When a guest wins over 1,200 it is considered a….
A public room or building where gambling games are played

19 Clues: our entry level membership • A guest that has a Unity card • A person that visits the casino is our • A global loyalty program unlike any other • An instance of selecting the winner or winners • A polite word or sign of welcome or recognition • When a guest wins over 1,200 it is considered a…. • A thing that happens, especially one of importance • ...

Customer Service 2022-09-15

Across

the most important communication tool when on the telephone
taking personal responsibility for a customer's complaint
disregard a customer deliberately
makes the dream work
a customer who needs immediate action wont like these
allow an angry customer to do this before trying to solve their query
customer complaints should be seen as ______ to improve service
this negative word should be removed from our customer service vocabulary
you do this to find out what a customer wants
delighting customers means __________their expectations

Down

be concerned about the customer
the people we are here to serve
you sound more relaxed and friendly when you _____ while talking on the telephone
exchange information
what a customer wants from us when there is a problem
we must aim to get customer service right _____time
when speaking with customers you should vary the ____ of your voice
a positive one will help you deal with all types of customers
you need to ask these to find out what the customer wants

19 Clues: exchange information • makes the dream work • be concerned about the customer • the people we are here to serve • disregard a customer deliberately • you do this to find out what a customer wants • we must aim to get customer service right _____time • what a customer wants from us when there is a problem • a customer who needs immediate action wont like these • ...

CUSTOMER SERVICE 2025-05-05

Across

Nama lain dari pelanggan.
Salahsatu bentuk komunikasi customer service di media sosial adalah melalui fitur ini.
Customer service yang profesional akan memberikan pelayanan yang ...
CS yang dilatih dengan baik akan menjadi lebih ...
Customer service sering dianggap sebagai ... perusahaan dalam menghadapi pelanggan.
Jika pelayanan CS baik, maka bisa menciptakan pelanggan yang ...
Customer service bisa memberikan ... kepada perusahaan berdasarkan interaksi dengan pelanggan.
Bagian dari perusahaan yang menjawab pertanyaan tentang produk dan layanan.
Interaksi antara pelanggan dan staf dari perusahaan disebut ...

Down

service Layanan yang diberikan kepada pelanggan sebelum atau sesudah membeli produk.
Salah satu bentuk promosi tidak langsung yang dilakukan CS saat menyelesaikan masalah dan menawarkan produk.
Salah satu media digital untuk layanan CS selain telepon dan media sosial.
Dengan pelayanan baik, pelanggan akan merasa ...
Customer service harus mampu ... kebutuhan pelanggan
Salah satu tugas customer service, yaitu menangani dan menyelesaikan ... dari pelanggan.
Pelanggan yang merasa puas cenderung menunjukkan ... terhadap perusahaan.
Salah satu tujuan utama customer service adalah memberikan ... kepada pelanggan.
Divisi ini menjadi wajah dari perusahaan kepada publik.
Komunikasi langsung antara CS dan pelanggan akan membangun hubungan yang ...
Salah satu media komunikasi tertulis yang digunakan oleh customer service.

20 Clues: Nama lain dari pelanggan. • Dengan pelayanan baik, pelanggan akan merasa ... • CS yang dilatih dengan baik akan menjadi lebih ... • Customer service harus mampu ... kebutuhan pelanggan • Divisi ini menjadi wajah dari perusahaan kepada publik. • Interaksi antara pelanggan dan staf dari perusahaan disebut ... • ...

Customer Service 2014-01-28

Across

Guidelines for giving good service
These skills are an important part of a customer service job
Where you greet a customer
Positive body language
Receptionists should make sure all customers do this when they arrive
Another word for welcome
Customer expect this
Another word for co-worker
Customer service job role

Down

Customer inquiries?
A receptionist may use this list to find staff
Place where you work
All customer service staff need this so they know how to do their job properly
of polite
A colleague is this type of customer
Another word for assist
External customer
The correct way or method to provide good customer service
Customer Service assistants should always be this

19 Clues: of polite • External customer • Customer inquiries? • Place where you work • Customer expect this • Positive body language • Another word for assist • Another word for welcome • Customer service job role • Where you greet a customer • Another word for co-worker • Guidelines for giving good service • A colleague is this type of customer • A receptionist may use this list to find staff • ...

Customer service 2025-11-27

Across

A customer doing something for themselves. (two words)
Customer __________. Making the customer happy
Customer __________. Breaking down customers into types of customer.
How much a customer is worth to the business over time. (two words)
The process to decide who handles a problem. (two words)
Customer __________. How the customer feels about the entirety of their interaction.
How many problems are formally in the system. (two words)

Down

In charge of overseeing upgrades and policy shifts (two words)
Customer __________. The formal process of each step in dealing with the customer (two words)
Customer __________ are ways a customer can contact the company. (two words)
Team resposible for customer service (two words)
People who know a lot about a certain topic. (three words)
A process followed to ensure products and services meet standards. (two words)
Hiring another company to do some of your work
Setting standards to a specific level
__________ management oversees problems being elevated to management.
A formal submission of a customer problem/concern. (two words)
Database to help business maintain information about customers. (two words)
A customer telling the business about their experience.

19 Clues: Setting standards to a specific level • Hiring another company to do some of your work • Customer __________. Making the customer happy • Team resposible for customer service (two words) • A customer doing something for themselves. (two words) • A customer telling the business about their experience. • The process to decide who handles a problem. (two words) • ...

CUSTOMER SERVICE 2020-07-11

Across

the quality
the
spoken
a broadly
a person
a means
the quality
maximum
Expected
achieving

Down

the process or act
fullfilment
reacting
say something
the act
the showing of politeness in one's attitude and behaviour towards others
work partner
feeling
very enthusiastic
Free

20 Clues: the • Free • spoken • the act • a means • maximum • feeling • reacting • a person • Expected • a broadly • achieving • the quality • fullfilment • the quality • work partner • say something • very enthusiastic • the process or act • the showing of politeness in one's attitude and behaviour towards others

Customer Service 2020-10-09

Across

reason 80% customers don’t return (2 words)
what customers do if they are upset or disappointed
the rules for proper behaviors and manners
getting back to customers who have made a complaint (2 words)
it is important to start with the right ______
it is important to know your town and ________
important behavior to maintain when meeting people (2 words)
what you should do when two new people are meeting
important behavior, can give away how you really feel (2 words)

Down

the least effective way to communicate
sharing information
getting information from customers, regarding a product or service
impression which are form in seconds
greet guests ________
it is important to _____ your products, services and customers
doing the right, polite behavior
how many people you tell if you don’t like a product or service
avoid ____ terms
the most common form of communication through the eyes

Customer service 2025-09-04

Across

raha
kuitti
kiitollisuus
kuunnella
neuvottelu
huolto
ostaa
kärsivällisyys
empatia
palaute

Down

omistautuminen
arvo
tervetuloa
aktiivinen
auki, avata
aloitekyky
laatu
käteinen
jutella

19 Clues: raha • arvo • laatu • ostaa • kuitti • huolto • empatia • jutella • palaute • käteinen • kuunnella • tervetuloa • aktiivinen • aloitekyky • neuvottelu • auki, avata • kiitollisuus • omistautuminen • kärsivällisyys

customer service 2024-03-14

Across

Sebutkan satu strategi untuk meningkatkan retensi pelanggan
Apa itu "emosional intelligence" dalam konteks customer service?
Apa yang dimaksud dengan "pemecahan masalah" dalam customer service?
Apa yang dimaksud dengan "kecepatan respons" dalam customer service?
Apa manfaat dari memberikan pelayanan yang ramah?
Sebutkan satu contoh layanan pelanggan yang luar biasa.
Apa yang dimaksud dengan "pelatihan customer service"?
Mengapa penting memiliki keterampilan komunikasi yang baik dalam customer service?
Apa yang dimaksud dengan "customer service"?
Mengapa penting untuk mendengarkan dengan baik dalam customer service?

Down

Apa peran teknologi dalam meningkatkan layanan pelanggan?
Mengapa penting untuk mengukur kepuasan pelanggan secara teratur?
Mengapa penting untuk memberikan jawaban yang tepat waktu?
Sebutkan satu contoh masalah umum dalam layanan pelanggan
Apa arti dari "loyalitas pelanggan"?
Bagaimana cara mengelola konflik dalam layanan pelanggan?
Mengapa penting untuk menjaga privasi pelanggan?
Sebutkan satu teknik untuk meningkatkan kepuasan pelanggan

18 Clues: Apa arti dari "loyalitas pelanggan"? • Apa yang dimaksud dengan "customer service"? • Mengapa penting untuk menjaga privasi pelanggan? • Apa manfaat dari memberikan pelayanan yang ramah? • Apa yang dimaksud dengan "pelatihan customer service"? • Sebutkan satu contoh layanan pelanggan yang luar biasa. • Apa peran teknologi dalam meningkatkan layanan pelanggan? • ...

Customer service 2023-05-14

Across

a word that also means a drink
feedback is gathered and used for what purpose?
activities people undertake for fun in their free time
a way of sending a message
friendly, generous reception and entertainment of guests
how a customer should feel the moment they enter the business premises
good eye contact indicates this
visiting different places as a tourist or for work

Down

the best way to find out when having a conversation is to use open ended questions instead of closed questions
customer's expressing dissatisfaction with a product or service
the combined effort of a group, especially when efficient and effective
a way to collect customer feedback
a person's personal presentation and cleanliness
facial expression used to indicate you are pleased to see someone
make up 7% of the way we communicate
a word that also means accommodation
an energetic, and positive interest in something
a harmonious relationship characterised by mutual understanding and empathy that makes good communication easy

18 Clues: a way of sending a message • a word that also means a drink • good eye contact indicates this • a way to collect customer feedback • make up 7% of the way we communicate • a word that also means accommodation • feedback is gathered and used for what purpose? • a person's personal presentation and cleanliness • an energetic, and positive interest in something • ...

Customer Service 2015-02-12

Across

Greeting customers warmly
Advise customers how to get ahead financially
Debt is not a major worry as most are mortgage free with little debt
Wearing your nametag
Own it
Thanking the customer
Listen with empathy
Generates message in FFT that include useful tips & qualified leads
Married, homeowner with children
Enables employees to deliver excellent service to all customers regardless of were the branch is domiciled
Preparing for the day's customer activities

Down

Doing it right the 1st time
Going the extra mile
Simple financial goals and few assets
Keeping the promise
Follow through
Uses open ended questions and parapharasing to gain insight
Foundation on which to build and retain profitable customer relationships

18 Clues: Own it • Follow through • Keeping the promise • Listen with empathy • Going the extra mile • Wearing your nametag • Thanking the customer • Greeting customers warmly • Doing it right the 1st time • Married, homeowner with children • Simple financial goals and few assets • Preparing for the day's customer activities • Advise customers how to get ahead financially • ...

customer service 2024-03-14

Across

Sebutkan satu strategi untuk meningkatkan retensi pelanggan
Apa itu "emosional intelligence" dalam konteks customer service?
Apa yang dimaksud dengan "pemecahan masalah" dalam customer service?
Apa yang dimaksud dengan "kecepatan respons" dalam customer service?
Apa manfaat dari memberikan pelayanan yang ramah?
Sebutkan satu contoh layanan pelanggan yang luar biasa.
Apa yang dimaksud dengan "pelatihan customer service"?
Mengapa penting memiliki keterampilan komunikasi yang baik dalam customer service?
Apa yang dimaksud dengan "customer service"?
Mengapa penting untuk mendengarkan dengan baik dalam customer service?

Down

Apa peran teknologi dalam meningkatkan layanan pelanggan?
Mengapa penting untuk mengukur kepuasan pelanggan secara teratur?
Mengapa penting untuk memberikan jawaban yang tepat waktu?
Sebutkan satu contoh masalah umum dalam layanan pelanggan
Apa arti dari "loyalitas pelanggan"?
Bagaimana cara mengelola konflik dalam layanan pelanggan?
Mengapa penting untuk menjaga privasi pelanggan?
Sebutkan satu teknik untuk meningkatkan kepuasan pelanggan

Customer Service 2020-03-11

Across

if the tow receipt submitted states an arrest was made (which we dont cover) what do we need in addition to that receipt for confirmation of the arrest
Do we cover a bumper if it is metal
How much of a deductible would the 292 u7 policies have for windshield
Which two documents are not needed when it is a total loss
should we review photos if a dlr or mbr is on the line insisting that we do so trying to expedite a claim that has been on going
How many miles does the member have to be away from home in order to receive food and lodging (other than the green/red notes reflecting 100 miles)
Who do we reimburse for an on site rv repair
Which insurance company do we not need an affidavit for rental
This document can verify all vehicles on the policy
If a member is calling insisting he has coverage for oil change and maintenance and we do not find a policy, which type of claim should we open
What should we always read to the customer prior to gathering any info of the damage for the claim

Down

What should we always do to finalize a windshield repair claim once the cvqs are filled even if it is a denial or we auth the dlr
Which two windshield policies dont have a deductible
Which policies are reimbursement only for rsa
What do we still set up for a windshield bit claim, although we can not dispatch
We cover for PAINTLESS dent repair, if in the case we can see it is just paint transfer in a photo can we move forward
what is one policy that we dont need a claim form for
Do we give out direct extensions to members on the line for client relations agents
Who do we contact if a member is calling in with a vendor complaint and this is the first call
This product code covers a maximum of 6 dents only per membership period

20 Clues: Do we cover a bumper if it is metal • Who do we reimburse for an on site rv repair • Which policies are reimbursement only for rsa • This document can verify all vehicles on the policy • Which two windshield policies dont have a deductible • what is one policy that we dont need a claim form for • Which two documents are not needed when it is a total loss • ...

Customer Service 2023-09-21

Across

To relate to another's situation.
The people we are here to serve.
Assistance or support for customers.
Two or more people communicating are having this.
What the customer want from us when there is a problem.
Service is about the way we _______ our customers.
The type of experience we want our community to have with Council.
The part of your voice that should be positive.
The opposite of rigid.
A customer who needs immediate action won't like this.

Down

To restate at a high level a customer's issue for clarity.
Service, An important focus of the organization.
You need to ask these to find out what the customer wants.
The standards customers expect.
The act of conveying a message to others.
Paying attention to what one is saying.
To meet customer needs or wants.
Be interested and invested in delivering the best possible service.

18 Clues: The opposite of rigid. • The standards customers expect. • The people we are here to serve. • To meet customer needs or wants. • To relate to another's situation. • Assistance or support for customers. • Paying attention to what one is saying. • The act of conveying a message to others. • The part of your voice that should be positive. • ...

cs 2025-11-03

Across

Customer Service harus berbicara dengan
Ucapan terima kasih membuat nasabah merasa
Bila ingin meminta nasabah melakukan sesuatu berarti harus
Pertanyaan ringan disebut pertanyaan
ada berapa fungsi customer service
Menurut para ahli, ada berapa pelayanan yang dapat diberi customer service
Brosur dan formulir sangat diperlukan oleh seorang
Ucapan pertama yang diberikan kepada nasabah
Brosur dan formulir diperlukan untuk kelancaran
Setelah pelayanan selesai customer service harus mengucapkan

Down

Customer Service harus memberikan pelayanan yang
Orang yang datang dan dilayani oleh customer service disebut
Pertanyaan awal kepada nasabah disebut pertanyaan
Pertanyaan pembuka dapat dilakukan dengan menanyakan
Kata sapaan untuk nasabah beragama Islam
Orang yang dilayani oleh customer service
Untuk menjaga hubungan baik dengan nasabah customer service berperan sebagai
Tempat menampung segala keluhan nasabah adalah fungsi sebagai
Keluhan dan permasalahan nasabah perlu diperhatikan oleh seorang
Lembaran informasi produk bank disebut

20 Clues: ada berapa fungsi customer service • Pertanyaan ringan disebut pertanyaan • Lembaran informasi produk bank disebut • Customer Service harus berbicara dengan • Kata sapaan untuk nasabah beragama Islam • Orang yang dilayani oleh customer service • Ucapan terima kasih membuat nasabah merasa • Ucapan pertama yang diberikan kepada nasabah • ...

Customer Service 2021-02-15

Across

The act of distributing something.
Facial expression showing pleasure.
Just looking
Disagreement, discontent.
Transmit information.
Customers and co-workers deserve your _____.
A feeling of assurance
When a customer returns again and again.
Not for public knowledge

Down

A law of the government.
An acknowledgement when meeting.
A place with many shops all together
Contentment.
Someone who pays for goods or services.
An extra item sold to the customer.
_________ impressions are important.
Tolerant and willingness to endure.

17 Clues: Just looking • Contentment. • Transmit information. • A feeling of assurance • A law of the government. • Not for public knowledge • Disagreement, discontent. • An acknowledgement when meeting. • The act of distributing something. • Facial expression showing pleasure. • An extra item sold to the customer. • Tolerant and willingness to endure. • A place with many shops all together • ...

Customer service 2025-04-22

Across

- Remaining calm and helpful in challenging situations.
- Ensuring services accommodate all tourists, including those with disabilities.
- Clear and effective exchange of information with visitors.
– Heritage-experience traveler type.
- Actively involving tourists in meaningful experiences.
– Vacation-focused traveler category.
- Prioritizing the well-being and security of visitors.

Down

- Friendly and generous reception of guests or strangers.
– Work-purpose visitor classification.
- Maintaining a polished and respectful demeanor.
– Customer lifetime value metric.
- Adjusting the service to meet diverse tourist needs.
- Sharing compelling narratives about Medellín’s history and culture.
– Thrill-seeking tourist segment.
- Consistently delivering promised services on time.
- Understanding and sharing the feelings of tourists.
- Listening to and acting on tourist reviews and suggestions.

17 Clues: – Customer lifetime value metric. • – Thrill-seeking tourist segment. • – Heritage-experience traveler type. • – Vacation-focused traveler category. • – Work-purpose visitor classification. • - Maintaining a polished and respectful demeanor. • - Consistently delivering promised services on time. • - Understanding and sharing the feelings of tourists. • ...

Customer Service 2020-03-13

Across

Which product codes cover roadside assistance on a reimbursement only basis?
This product code/plan letter covers a maximum of 6 dents per policy period?
If a member is stating he has coverage for an oil change but no policy is located, what should we open?
Which two plan letters have a deductible for windshield replacement claims?
What should we always do to finalize a windshield repair claim once the CVQs are completed?
This document verifies all vehicles listed on the insurance policy
Who do we reimburse for an onsite RV repair?
Is a metal bumper covered for PDR?

Down

How much is the deductible on a 292 U7 policy for windshield replacement?
What is one of the warranty companies that sells rental/roadside policies with us?
What should we always read to the member prior to gathering information on the damage for a dent or windshield claim?
How many miles does the member have to be away from home in order to be eligible for emergency travel expense (aside from red/green notes specifying otherwise)?
Who do we contact if a member is calling in with a damage complaint from a provider and this is the first time they're calling?
Which two documents are not needed if the vehicle is a total loss?
If the tow receipt submitted states an arrest was made, what do we need in addition to the receipt for confirmation of this arrest?
What do we set up on a windshield BIT claim?
Do we need an affidavit on rental reimbursement claims for Endurance?
Should we review photos if a dealer/member is on the line attempting to expedite a claim that has been ongoing?
Do we give out direct extensions for Client Relations?
We cover for paintless dent repair. If processing is able to see that a photo simply contains paint transfer, can we move forward?

20 Clues: Is a metal bumper covered for PDR? • What do we set up on a windshield BIT claim? • Who do we reimburse for an onsite RV repair? • Do we give out direct extensions for Client Relations? • Which two documents are not needed if the vehicle is a total loss? • This document verifies all vehicles listed on the insurance policy • ...

CUSTOMER SERVICE 2016-09-30

Across

GET THE GOODS WHERE THEY NEED TO BE
THE PLACE WITH ALL THE TREES
MONEY MONEY MONEY
SOMEWHERE WE WORK
WHAT WE ASPIRE TO
WE USE THIS ON YOUR SKIN
WHAT GETS US THROUGH THE DAY

Down

THIS IS A FAVOURITE OF RACHEL FROM FRIENDS
WE NEED THIS TO PLACE ORDERS
THEY SET THE RULES
THIS DEPARTMENT PAY THE BILLS
SOMETHING WE TALK TO CUSTOMERS ON
WHAT IS REQUIRED
WHERE WE SIT
WHAT ACCOUNTS RECEIVABLE IS ALL ABOUT
WHAT ANNOYS ACCOUNTS RECEIVABLE
WE TALK TO THE PUBLIC

17 Clues: WHERE WE SIT • WHAT IS REQUIRED • MONEY MONEY MONEY • SOMEWHERE WE WORK • WHAT WE ASPIRE TO • THEY SET THE RULES • WE TALK TO THE PUBLIC • WE USE THIS ON YOUR SKIN • WE NEED THIS TO PLACE ORDERS • THE PLACE WITH ALL THE TREES • WHAT GETS US THROUGH THE DAY • THIS DEPARTMENT PAY THE BILLS • WHAT ANNOYS ACCOUNTS RECEIVABLE • SOMETHING WE TALK TO CUSTOMERS ON • ...

Customer Service 2017-09-28

Across

Lend a hand
Someone who has won first place in a competition
Contentment
The stars of the Stars and Stripes meaning
Recognize with gratitude; be grateful for
Closet star to the Earth
Transmit information
Scientific name for "shooting stars"
Good-natured tolerance of delay or incompetence

Down

Take one for the _____________
Work done by one person or group that benefits another
The act of giving hope or support to someone
Agcy, know to shoot for the stars
Hear with intention
Someone who pays for goods or services
The ___________ before the storm
A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement

17 Clues: Lend a hand • Contentment • Hear with intention • Transmit information • Closet star to the Earth • Take one for the _____________ • The ___________ before the storm • Agcy, know to shoot for the stars • Scientific name for "shooting stars" • Someone who pays for goods or services • Recognize with gratitude; be grateful for • The stars of the Stars and Stripes meaning • ...

CUSTOMER SERVICE 2016-09-30

Across

THIS IS A FAVOURITE OF RACHEL FROM FRIENDS
THIS DEPARTMENT PAY THE BILLS
WHERE WE SIT
WHAT ANNOYS ACCOUNTS RECEIVABLE
WHAT IS REQUIRED
THE PLACE WITH ALL THE TREES
MONEY MONEY MONEY
SOMEWHERE WE WORK
GET THE GOODS WHERE THEY NEED TO BE

Down

WE TALK TO THE PUBLIC
WHAT ACCOUNTS RECEIVABLE IS ALL ABOUT
THEY SET THE RULES
WHAT GETS US THROUGH THE DAY
WE USE THIS ON YOUR SKIN
WE NEED THIS TO PLACE ORDERS
SOMETHING WE TALK TO CUSTOMERS ON
WHAT WE ASPIRE TO

17 Clues: WHERE WE SIT • WHAT IS REQUIRED • MONEY MONEY MONEY • WHAT WE ASPIRE TO • SOMEWHERE WE WORK • THEY SET THE RULES • WE TALK TO THE PUBLIC • WE USE THIS ON YOUR SKIN • WHAT GETS US THROUGH THE DAY • WE NEED THIS TO PLACE ORDERS • THE PLACE WITH ALL THE TREES • THIS DEPARTMENT PAY THE BILLS • WHAT ANNOYS ACCOUNTS RECEIVABLE • SOMETHING WE TALK TO CUSTOMERS ON • ...

Customer Service 2017-05-17

Across

Apologize for any __________ or stated inconvenience.
_________ and make eye contact.
Focus on ________, options, and alternatives.
Be ____ to new ideas.
Know when to _________ a supervisor.
Use _____ language to answer questions.
Have positive _____ language.
_____ with a smile.

Down

Avoid all _______.
Clarify and ask ____________ before a customer leaves.
___________ what you promised.
Take it professionally, not __________.
Do not use __________.
Use strong action-oriented __________ line.
Treat every customer as if they were your _______ customer.
Avoid hold times of more than ___ seconds without checking back in.
Answer the phone within ____ rings.

17 Clues: Avoid all _______. • _____ with a smile. • Be ____ to new ideas. • Do not use __________. • Have positive _____ language. • ___________ what you promised. • _________ and make eye contact. • Answer the phone within ____ rings. • Know when to _________ a supervisor. • Take it professionally, not __________. • Use _____ language to answer questions. • ...

Customer Service 2024-08-22

Across

Parts coming from HMAG
Where to look up hospital information
Capital ____ Order
Parts under ____
VA orders
Not Shipping FDX GRND
Inputting dollar amount for shipping
New Order
Shipping out of the country
How to look up pricing

Down

Bills for customers
Replacement Parts Document
Processing a ___ and ____
Creating a FedEx label for ____
Automatic SO processing for customers
Issue a credit Document
Ventilator packages

17 Clues: VA orders • New Order • Parts under ____ • Capital ____ Order • Bills for customers • Ventilator packages • Not Shipping FDX GRND • Parts coming from HMAG • How to look up pricing • Issue a credit Document • Processing a ___ and ____ • Replacement Parts Document • Shipping out of the country • Creating a FedEx label for ____ • Inputting dollar amount for shipping • ...

Customer Service Sentence Puzzle 2021-10-11

Customer Service Sentence Puzzle crossword puzzle

Across

Improving customer service in order to stay ahead of competitors
Over and above the basic product or service
A person in an organization perceived by the customer as giving the customer service.
Identifying all risks which may exist and evaluating them for seriousness and the likelihood an incident
Person in the same organization as the service provider
When several customers want customer service at the same time
What people think should happen and how they should be treated in relation to customer service
During a customer service procedure there may be several points when customer awareness of customer service quality is particularly high
When the customer and service deliverer exchange information, product or service

Down

What a customer remembers about the customer service received
A brief statement of the main purpose of an organization
A question raised for inquiry, consideration, or solution.
A statement that you are unhappy or not satisfied with something
States the extent and limits of customer service offered by an organization
A bond formed due to the outcome of individual customer service transactions
What an organization does in order to meet customer expectations and generate customer satisfaction

16 Clues: Over and above the basic product or service • Person in the same organization as the service provider • A brief statement of the main purpose of an organization • A question raised for inquiry, consideration, or solution. • What a customer remembers about the customer service received • When several customers want customer service at the same time • ...

Customer Service 2024-10-09

Across

you take these everyday
newest company
eating break
message inside of card
your job title
cebu team
annual celebration
smile and move
green sister company

Down

turkey day
123print's main seller
the boss
our main company
the red company
restarting this
you get two of these (15 mins each)

16 Clues: the boss • cebu team • turkey day • eating break • newest company • your job title • smile and move • the red company • restarting this • our main company • annual celebration • green sister company • 123print's main seller • message inside of card • you take these everyday • you get two of these (15 mins each)

Customer Service 2022-08-01

Across

System you use to check your breaks/lunches
Line you call when you need a translator
Our team name
Video system that you log into every morning
An application used for communication
Form you fill out when customer does NOT want contact
Customer needs to be contacted by a Product ________
System you use to clock in/out everyday

Down

Something you do immediately after a call
3MIS/24MIS are know as...
Code you use to request to leave early
Phone system you log into every morning
what to get if the customer does not have a case number
Department you transfer to when a customer needs help
web browser that is used daily
The Customer Relationship Center is open everyday but this day

16 Clues: Our team name • 3MIS/24MIS are know as... • web browser that is used daily • An application used for communication • Code you use to request to leave early • Phone system you log into every morning • System you use to clock in/out everyday • Line you call when you need a translator • Something you do immediately after a call • System you use to check your breaks/lunches • ...

Customer Service 2024-03-06

Across

assisted a customer in finding a card
asked a customer for their favorite item in store
enrolled (3) or more CR Members in one day
your name was mentioned in a survey
thanked a customer for visiting
checked on a customer
showed a customer how a product works
your name was mentioned on a survey

Down

offered a customer assistance
wrote your name on a (5) receipts
found an item a customer requested
made a product suggestion
helped a customer shop
greeted a customer
mentioned a customer by their name
sold a product over $20.00

16 Clues: greeted a customer • checked on a customer • helped a customer shop • made a product suggestion • sold a product over $20.00 • offered a customer assistance • thanked a customer for visiting • wrote your name on a (5) receipts • found an item a customer requested • mentioned a customer by their name • your name was mentioned in a survey • your name was mentioned on a survey • ...

Customer Service 2023-01-26

Across

a good report
not enough people to serve
getting item from shop to door
standard of service or product
buyer
well priced
a job someone does for you

Down

the kind of shop to the customer
type of payment card
very pleased customer
when customers come back again
good support
type of payment card
to buy
items available in store
negative response to the seller
asking for customer opinion

17 Clues: buyer • to buy • well priced • good support • a good report • type of payment card • type of payment card • very pleased customer • items available in store • not enough people to serve • a job someone does for you • asking for customer opinion • when customers come back again • getting item from shop to door • standard of service or product • negative response to the seller • ...

Customer Service 2025-02-13

Across

Communication without words
The knowledge that travel
Senior colleagues show staff and trainees how to do tasks
A package tourorganised by a tour operator to provide for a particular customer's needs
A plan relating to how staff should deliver customer service
Learning skills whilst working
Levels of customer service quality

Down

Staff members who have more responsibility
A tour plan or programme
How staff present themselves to customers
Working unpaid for a short period of time
A way staff and trainees can experience different jobs in an organisation
Person of reduced mobility
Training provided within an organisation
The trainee observes an experienced member of staff
A wireless sound system used to help people with a hearing aid

16 Clues: A tour plan or programme • The knowledge that travel • Person of reduced mobility • Communication without words • Learning skills whilst working • Levels of customer service quality • Training provided within an organisation • How staff present themselves to customers • Working unpaid for a short period of time • Staff members who have more responsibility • ...

AAFES crossword 2022-04-20

Across

Abbreviation for Army & Air Force Exchange Service
step one of great customer service
store is closed by elves
keep store sparkling
where we are located
our financial goal every day
step four of great customer service
double pay on this day
step two of great customer service
our first priority

Down

step three of great customer service
where we get coffee
ship from store abbreviation
every two weeks we get money
on line learning
working together
payroll system
vacation leave abbreviation
mini communicator program

19 Clues: payroll system • on line learning • working together • our first priority • where we get coffee • keep store sparkling • where we are located • double pay on this day • store is closed by elves • mini communicator program • vacation leave abbreviation • ship from store abbreviation • every two weeks we get money • our financial goal every day • step one of great customer service • ...

Global Organizational Crossword Puzzle 2024-09-10

Global Organizational Crossword Puzzle crossword puzzle

Across

Director of Global Customer Master Data
Sr. Customer Service Supervisor of Master Data Budapest
Sr. Customer Service Supervisor of Nalco Water
Director of Customer Service
Sr. Customer Service Manager
Chairman of the Board &CEO
Global Sr. CS Manager Operational Analytics
Sr. Customer Service Manager
VP of Customer Service Europe

Down

EVP of Global Supply Chain
Sr. Customer Service Supervisor of Canada
Sr. Customer Service Supervisor of pest Master Data Argentina
Sr. Customer Service Supervisor of FSS
Sr. Customer Supervisor Frontline
Sr. Customer Service Manager
VP of Global Customer Service
Sr. Customer Service Manager

17 Clues: EVP of Global Supply Chain • Chairman of the Board &CEO • Sr. Customer Service Manager • Director of Customer Service • Sr. Customer Service Manager • Sr. Customer Service Manager • Sr. Customer Service Manager • VP of Global Customer Service • VP of Customer Service Europe • Sr. Customer Supervisor Frontline • Sr. Customer Service Supervisor of FSS • ...

Customer Service 2025-03-28

Across

the support and assistance provided to customers before,after and during they purchase a product.
any interaction between a customer and company
– A word often used when addressing customer complaints.
– Protecting customers' personal
– Being honest and transparent in all interactions.
– Being polite and respectful to customers.
– Understanding and sharing the feelings of the customer.
– A small gesture that makes a big impact in customer service.

Down

fully focusing. listening and responding to a customer during a conversation
– Taking responsibility for actions and mistakes.
persuading a customer to purchase a more expensive product
– Maintaining ethical behavior in all interactions.
– A key trait needed when handling difficult customers.
– Keeping promises and delivering consistent service.
process of passing a customer's issue to a higher level when it cannot be solved at the initial point
– Assistance provided to customers.

16 Clues: – Protecting customers' personal • – Assistance provided to customers. • – Being polite and respectful to customers. • any interaction between a customer and company • – Taking responsibility for actions and mistakes. • – Maintaining ethical behavior in all interactions. • – Being honest and transparent in all interactions. • ...

Customer service 2023-08-15

Across

A communication that you use your mouth
When customers are not happy they put in
The opposite of offline
Talking to customer not face to face
Companies communicate with customers
Amy is

Down

How we treat customers
Dealing with customers in shops
Staff complete tasks in a timely manner are
You use your ears to
When a customer is treated well they are
A form of communication with no speech
Staff do this to meet customer satisfaction
Unsatisfied customers are this
Jennifer is
Communicating with customers online

16 Clues: Amy is • Jennifer is • You use your ears to • How we treat customers • The opposite of offline • Unsatisfied customers are this • Dealing with customers in shops • Communicating with customers online • Talking to customer not face to face • Companies communicate with customers • A form of communication with no speech • A communication that you use your mouth • ...

Customer Service - Internal and Interactive Marketing Topic 1 2020-02-16

Customer Service - Internal and Interactive Marketing Topic 1 crossword puzzle

Across

You must respond to customer feedback quickly with service (x)
Customer service is an organization’s (x) to supply their customers’ wants and needs
A loyal customer is one who obeys the three R’s: Retention, Repeat Sales, and (x)
The Services Marketing Triangle reinforces the importance of people and processes in a company’s ability to deliver the promises made during the (X) marketing activities
Xerox conducted a study which found that a “highly satisfied” customer is (x) times more likely to buy again as one who is simply “satisfied”.
Customer service is the ability to provide a service or product in the way that it has been (x)
Your business success depends on how you(x)your employees
Customer service is a (x) attitude that can be summed up as: I care and I can do
it is critical that managers understand and (x)internal service quality
The Services Marketing (X) is a strategic marketing model. It provides a visual way of understanding the importance of people in a services business
Internal service quality is defined as the quality of services frontline employees (x) from the rest of the organisation
Service that is good, but not (x), can be your worst enemy
In one study, a 5% increase in customer loyalty produced (x) increases from 25% to 85
a customer service programme consists of (x) and training
Customer Service is a phrase that is used to describe the process of taking care of our customers in a (x) manner

Down

If you're serious about gaining loyal customers, you need to gain customer (x) and document your results
is another marketing term for staff
this type of marketing focuses on attracting new customers and simply getting the job done
Customer (x) is about treating customers as you would like to be treated yourself
Workplace design is the way a workplace is organised and equipped in order to create (x)productivity
job design involves administrative areas such as job (x)
Customer Service is any contact between a customer and a company, that causes a negative or positive (x) by a customer
Customer Service is the commitment to providing (x) added services to external and internal customers, including attitude knowledge, technical support and quality of service in a timely manner
“Satisfied” is simply no longer (x)
Job design refers to administrative changes that can help (x) working conditions
Customer service is a process for providing (x) advantage and adding benefits in order to maximize the total value to the customer
The service triangle outlines all the (X) that exist between the company, the employees and the customers
The difference between “good” and “exceptional” is the difference between a customer who “might” buy from you again and one who will (X) buy from you again…and again
the service triangle outlines all the relationships that exist between the company, the employees and the (X)

29 Clues: is another marketing term for staff • “Satisfied” is simply no longer (x) • job design involves administrative areas such as job (x) • Your business success depends on how you(x)your employees • a customer service programme consists of (x) and training • Service that is good, but not (x), can be your worst enemy • ...

CUSTOMER SERVICE WEEK PUZZLE 2024-10-08

CUSTOMER SERVICE WEEK PUZZLE crossword puzzle

Across

Adjective for a positive and engaging demeanor
Synonym for “query,” often used in customer service contexts
Measure of how fast a service is
A polite greeting, often a prelude to help
Act of tailoring a service to a customer’s need
Often the goal of customer service - ensuring the client is satisfied
Type of behavior service teams should avoid
A platform for immediate customer feedback
Valuable asset built over time with great service
An online platform that offers fast and convenient customer assistance
The customer is always ___ - common saying
The ability to manage difficult situations calmly

Down

Frequent interactions build this with clients
Improvement in service quality can be seen as this
Repeatedly used for troubleshooting, helps clarify issues
Act of checking the client’s issue thoroughly
Formal recognition of purchase
Ensuring assistance meets high standards
Customer service representatives seek to do this with customers
Software used for managing customer interactions and tracking support cases
Final step after solving a problem
The act of observing and evaluating service
Encouragement, opposite of blame
Feeling customers get when their concerns are dismissed
Reviewing past performance
Common abbreviation for measuring customer satisfaction levels
Act of listening and responding to concerns
Essential quality to connect emotionally with customers
Type of feedback that is constructive

29 Clues: Reviewing past performance • Formal recognition of purchase • Measure of how fast a service is • Encouragement, opposite of blame • Final step after solving a problem • Type of feedback that is constructive • Ensuring assistance meets high standards • A polite greeting, often a prelude to help • A platform for immediate customer feedback • ...

Z 2025-11-15

Across

– A model for measuring service quality across five dimensions.
– Information from customers about service experience.
– Providing caring and individualized attention to customers.
Model – Identifies differences between customer expectations and management perceptions.
Needs – Must-have features that customers expect; absence causes dissatisfaction.
– Judging service performance based on defined criteria.
– Willingness to help and respond to customer needs promptly.
– Knowledge and courtesy of employees, creating trust.
– Ability to perform promised service consistently and accurately.
Expectations – What customers anticipate or desire from a service. Customer Satisfaction – Degree to which a service meets or exceeds expectations.Service Quality – Overall evaluation of how well a service meets customer expectations.

Down

Needs – Features that increase satisfaction when present and decrease it when absent.
– Actions taken to enhance service quality.
– Process of assessing service quality.
– Physical facilities, equipment, and appearance of staff.
– Delivering service in the same quality over time.
– A model that classifies customer needs into three categories.
Needs – Unexpected features that delight customers.
– Defined benchmarks for expected service performance.

18 Clues: – Process of assessing service quality. • – Actions taken to enhance service quality. • – Delivering service in the same quality over time. • Needs – Unexpected features that delight customers. • – Information from customers about service experience. • – Knowledge and courtesy of employees, creating trust. • – Defined benchmarks for expected service performance. • ...

Customer Service 2021-09-24

Across

a game or match that does not form part of a serious competition.
the ability to understand and share the feelings of another.
displaying kindness and concern for others
acting or done in the same way over time, especially so as to be fair or accurate.
free of deceit; truthful and sincere.
a close and harmonious relationship
creating or controlling a situation rather than just responding to it after it has happened.
paying close attention to something.

Down

feeling or showing certainty about something
alternative word for cheerful; optimistic.
Treat customers like ******
sympathetic pity and concern for the sufferings or misfortunes of others
The highest rating on Tripadvisor
having the necessary ability, knowledge, or skill to do something successfully.
Finish the Take That lyric - Have a little ********

15 Clues: Treat customers like ****** • The highest rating on Tripadvisor • a close and harmonious relationship • paying close attention to something. • free of deceit; truthful and sincere. • alternative word for cheerful; optimistic. • displaying kindness and concern for others • feeling or showing certainty about something • Finish the Take That lyric - Have a little ******** • ...

Customer service 2022-11-03

Across

halukas
toimittaa
hankkia
talous
asiakkaat
erottaa
kuluttajat

Down

liiketoiminta
tekijät
hinta
palvelu
vaatia
kilpailla
standardit
odotukset

15 Clues: hinta • vaatia • talous • tekijät • palvelu • halukas • hankkia • erottaa • kilpailla • toimittaa • asiakkaat • odotukset • standardit • kuluttajat • liiketoiminta

Customer Service 2020-10-05

Across

Thing people always want to
knowledge and courtesy of employees and their ability to convey trust and confidence
the caring, individualized attention the firm provides its customers
One of the service an organization should have for customer service
appearance of physical facilities, equipment, personnel, and communication materials
ability to perform the promised service dependably and accurately
Thing represents for an organization, a person, etc.
The name of airline which is mentioned in presentation
willingness to help customers and provide prompt service

Down

In which city were the first modern Olympics held?
a set of five dimensions which have been consistently ranked by customers to be most important for service quality, regardless of service industry
Who is your father's sister's sister-in-law?
the factor that always needs to be most assured when providing services
demonstrated through product insight and situational control
Name the Disney movie which features a little girl having five distinct emotions – Sadness, Joy, Disgust, Fear, and Anger?

15 Clues: Thing people always want to • Who is your father's sister's sister-in-law? • In which city were the first modern Olympics held? • Thing represents for an organization, a person, etc. • The name of airline which is mentioned in presentation • willingness to help customers and provide prompt service • demonstrated through product insight and situational control • ...

Customer service 2024-10-07

Across

A reassuring reply to soothe an upset customer
The primary goal of customer service interactions
The quality of being able to help customers anytime
The practice of collecting opinions from customers
A polite way to begin or end a call
A follow-up action after resolving an issue
An issue or problem brought up by the customer
Information that helps resolve customer inquiries

Down

The process of fixing an issue or problem
Ensuring consistency in standards when handling customer requests
The feeling when a customer is happy with the service
Ending a customer conversation
A key skill for calming upset customers
A tool for agents to track customer inquiries
The pitch used to communicate with customers

15 Clues: Ending a customer conversation • A polite way to begin or end a call • A key skill for calming upset customers • The process of fixing an issue or problem • A follow-up action after resolving an issue • The pitch used to communicate with customers • A tool for agents to track customer inquiries • A reassuring reply to soothe an upset customer • ...

customer service 2025-01-16

Across

The overall impression and interaction a customer has with a business throughout the service journey.
The level of interaction and connection a customer has with a brand or service, often influencing their loyalty.
Information or responses given by customers about their experiences with a service or product.
A measure of how products or services meet customer expectations and needs.
Assistance provided to customers, often involving answering questions or resolving issues.
A name, term, design, or symbol that identifies a business and differentiates it from competitors.

Down

The action of helping or doing work for someone, often involving intangible products.
The process of exchanging information, ideas, or feelings between a business and its customers.
The beliefs or assumptions customers have about the quality and experience of a service or product.
The ability to understand and share the feelings of customers, enhancing service quality.
The ability to provide services in a prompt and effective manner, minimizing waste and maximizing satisfaction.
A customer's commitment to repurchase or continue using a brand or service over time.
The act of solving a problem or addressing a complaint to the customer's satisfaction.
A person or organization that purchases goods or services from a business.
The importance or worth of a service as perceived by the customer, often influenced by quality, price, and experience.

15 Clues: A person or organization that purchases goods or services from a business. • A measure of how products or services meet customer expectations and needs. • The action of helping or doing work for someone, often involving intangible products. • A customer's commitment to repurchase or continue using a brand or service over time. • ...

Customer service 2024-10-10

Across

The feeling of being happy with a product or service.
Money returned to a customer after they return a product.
A record of what a customer has bought and their interactions.
Other companies that sell the same or similar products or services.
A person who buys something from a business.
A customer's opinion or comments about a product or service.
The amount of money something costs.

Down

How good or bad a product or service is.
A problem or concern that needs to be fixed.
A promise to fix or replace a product if it does not work as expected.
A request to buy something.
When a customer tells a business they are unhappy with a product or service.
A lower price than usual.
Something made or sold by a company.
Help or assistance provided to customers.

15 Clues: A lower price than usual. • A request to buy something. • Something made or sold by a company. • The amount of money something costs. • How good or bad a product or service is. • Help or assistance provided to customers. • A problem or concern that needs to be fixed. • A person who buys something from a business. • The feeling of being happy with a product or service. • ...

Chapter 2 Review 2021-01-19

Across

always practice _______ listening
the highest level of customer service is offering _______ information on products/services
a _________ shopper may want more in depth information about what they have come in to purchase
having a positive outlook towards feedback is a _______ mindset
features answer the question ________
a customer who does not really want to talk to other salespeople
_______-ended questions can be answered with simple one word answers or a yes or no
the base level of customer service is ______ products in store/online
when greeting a customer make good ______ contact
use the product/service to gain hands on _______
_________ service is the help, recommendations, and information that company representatives give
________ about the products/services you sell
don't use ____ or jargon in a sell

Down

greet a customer within the first ______ seconds of being in the store
the advantages that make a product/service a good choice for the customer
a customer who wants to talk to the salesperson
__________ knowledge is information learned and used to help the customer understand how a product will meet their needs
can be touched, tasted, seen, smelled and/or heard
benefits answer the question _______
a _________ shopper who does not necessarily want help, they just want to browse
_________ knowledge is information learned and used to help the customer understand how a service will meet their needs
_______-ended questions begin with words like what, when, why, and how
beware of your ______ language when listening to customers
the mid level of customer service is providing ________ information to answer customer questions
having a negative outlooks towards feedback is a _______ mindset
attend all ________ on new products/services

26 Clues: always practice _______ listening • don't use ____ or jargon in a sell • benefits answer the question _______ • features answer the question ________ • attend all ________ on new products/services • ________ about the products/services you sell • a customer who wants to talk to the salesperson • use the product/service to gain hands on _______ • ...

Customer Service 2020-10-29

Across

ostaa
valitus
tarjous
takuu
tyytyväinen
suositella
tilata
maksu

Down

asiakas
palvella
tuote
lasku
käteinen
toimitus
viallinen

15 Clues: ostaa • tuote • lasku • takuu • maksu • tilata • asiakas • valitus • tarjous • palvella • käteinen • toimitus • viallinen • suositella • tyytyväinen

Customer Service 2018-09-07

Across

treat others as you would like to be treated
in the communications cycle this is the content
can't be answered with yes or no
when handling difficult callers, focus on the ____not the person
excellence of manners or social conduct; polite behavior
always remember, our lines are _____
try to put yourself in the customers ____

Down

treat others as they would like to be treated
never _____ with the caller
internal customers
the most important skill to have at this job
the assistance and other resources that a company provides to people who buy or use its product or service
when handling difficult callers, don't let the situation become ____
external customers
a pitfall

15 Clues: a pitfall • internal customers • external customers • never _____ with the caller • can't be answered with yes or no • always remember, our lines are _____ • try to put yourself in the customers ____ • treat others as you would like to be treated • the most important skill to have at this job • treat others as they would like to be treated • ...

Customer Service 2025-08-28

Across

Expression of dissatisfaction when service does not meet expectations
Person who receives goods or services in a business
Range of different cultural, social, and personal backgrounds
Active process of hearing and understanding customer needs
Standards of service a customer believes they should receive
Showing consideration and valuing others regardless of differences
Staff working together to deliver quality service

Down

Beliefs, customs, and traditions of a group of people
Ensuring all customers feel welcome and valued regardless of differences
Sharing information through verbal and non-verbal methods
Process of solving a problem or handling a complaint
Assistance provided to meet the needs of a customer
Basic requirements that must be satisfied for customer satisfaction
Information from customers about their satisfaction with service
Ability to understand and share the feelings of another person

15 Clues: Staff working together to deliver quality service • Assistance provided to meet the needs of a customer • Person who receives goods or services in a business • Process of solving a problem or handling a complaint • Beliefs, customs, and traditions of a group of people • Sharing information through verbal and non-verbal methods • ...

Customer service 2025-08-20

Across

Two slices of bread with filling
Used to carry food and drinks
Person who serves food at tables
Booking a table
Extra meals not on the regular menu
A list of food and drinks
Person who buys food
A line of waiting customers
Worn to handle food safely

Down

Keeping things clean to avoid illness
Person who makes coffee
Worn to protect your clothes when serving
Money given for good service
Coffee made with frothy milk
What customers ask for

15 Clues: Booking a table • Person who buys food • What customers ask for • Person who makes coffee • A list of food and drinks • Worn to handle food safely • A line of waiting customers • Money given for good service • Coffee made with frothy milk • Used to carry food and drinks • Two slices of bread with filling • Person who serves food at tables • Extra meals not on the regular menu • ...

Customer service 2020-09-14

Across

käteinen
rikkinäinen
maksaa
suositella
asiakas
ominaisuus
valitus
asentaa

Down

tyytyväinen
takuu
valitettavasti
hinta
neuvo, ohje
ratkaisu
korjata

15 Clues: takuu • hinta • maksaa • asiakas • korjata • valitus • asentaa • käteinen • ratkaisu • suositella • ominaisuus • tyytyväinen • rikkinäinen • neuvo, ohje • valitettavasti

Customer Service 2013-05-29

Across

Who can be trained on poor elements highlighted in the results of a QAS?
What does the car rental company have trouble doing with reservations?
What social media platform is being used for immediate QA?
Phone What is the first item out of the Fed Ex package?
What does the Q stand for in QAS?
Customer ......... forms, are also a type of QAS
If gaps are found in CS, what can QAS track?
According to BA, what do customers not expect you to be?
How many others do dissatisfied customers tell of their bad experience?

Down

How often are mystery reports gathered?
95% of dissatisfied customers would continue to do business with a company if their problem is solved quickly and .....?
What beer brand has a 5 Star pour?
According to Bill Gates, what type of customers are the greatest source of learning?
The goal is to ensure a ...... customer experience.
Guest Reports What is the most common QAS used to monitor CS?

15 Clues: What does the Q stand for in QAS? • What beer brand has a 5 Star pour? • How often are mystery reports gathered? • If gaps are found in CS, what can QAS track? • Customer ......... forms, are also a type of QAS • The goal is to ensure a ...... customer experience. • Phone What is the first item out of the Fed Ex package? • ...

Customer Service 2018-09-12

Across

Customer relationship management
contracting with third-parties outside the organization
active process of building relationships and sharing resources
Small Business Administration
ongoing trend of information, knowledge, and resource sharing around the globe
service that allows others to connect to one another
customers within the organization

Down

employees are either terminated or positions are left unfilled
something produced
government removes legislative or regulatory guidelines that inhibit and control industry
North American Free Trade Agreement
Business to Business
relocation of business services from one country to another
instant messaging
customers outside the organization

15 Clues: instant messaging • something produced • Business to Business • Small Business Administration • Customer relationship management • customers within the organization • customers outside the organization • North American Free Trade Agreement • service that allows others to connect to one another • contracting with third-parties outside the organization • ...

Customer Service 2024-01-17

Across

etika... service merupakan tindakan yang mengatur perilaku customer service untuk memberikan kepuasan terhadap nasabah melalui memenuhi kebutuhan dan keinginan nasabah.
tata cara dan sopan santun dalam masyarakat yang beradap guna memelihara hubungan baik antar sesama
aturan atau norma yang mengatur tentang tingkah laku manusia
etika yaitu menunjukkan tingkah laku profesional dalam penampilan, perilaku, dan interaksi
bersikap sabar saat menjelaskan prosedur atau membantu pelanggan yang mungkin kesulitan
prinsip... moral yaitu prinsip yang tidak merugikan orang lain dalam pengambilan keputusan
prinsip... menunjukkan sikap kemandirian, kebebasan serta tanggung jawab
mengikuti kebijakan perusahaan dan menjalankan tanggung jawab pekerjaan yang baik

Down

merespon pertanyaan atau keluhan pelanggan secara cepat dan efektif
prinsip... menanamkan sikap untuk bersikap adil terhadap semua pihak
memberikan kata kata sopan selama interaksi
tata cara... customer service melibatkan kesabaran, ramah, mendengarkan dengan baik.
etika... adalah etika yang mengatur keputusan dan tindakan dalam perusahaan dalam dunia bisnis
prinsip saling... menanamkan kesadaran untuk saling memberikan keuntungan satu sama lain
memahami dan meresapi perasan pelanggan

15 Clues: memahami dan meresapi perasan pelanggan • memberikan kata kata sopan selama interaksi • aturan atau norma yang mengatur tentang tingkah laku manusia • merespon pertanyaan atau keluhan pelanggan secara cepat dan efektif • prinsip... menanamkan sikap untuk bersikap adil terhadap semua pihak • prinsip... menunjukkan sikap kemandirian, kebebasan serta tanggung jawab • ...

customer service 2025-08-20

Across

Two slices of bread with filling
Used to carry food and drinks
Person who serves food at tables
Booking a table
Extra meals not on the regular menu
A list of food and drinks
Person who buys food
A line of waiting customers
Worn to handle food safely

Down

Keeping things clean to avoid illness
Person who makes coffee
Worn to protect your clothes when serving
Money given for good service
Coffee made with frothy milk
What customers ask for

Customer Service Vocabulary 2023-09-25

Customer Service Vocabulary crossword puzzle

Across

The practice of offering customers additional products or services that complement their original purchase.
The percentage of customer inquiries or feedback that receive a response.
Customers actively promoting your business.
The processes and procedures put in place to ensure consistent and high-quality customer service.
The successful solving of a customer's issue or problem.
An expression of dissatisfaction or unhappiness from a customer regarding a product or service.
The amount of time it takes for a company to reply to a customer inquiry or request.
The act of contacting a customer after a service interaction to ensure satisfaction or address any remaining concerns.
The process of identifying and resolving issues or challenges faced by customers.

Down

Techniques and strategies used to resolve disputes or conflicts between customers and service providers.
Keeping existing customers.
The degree to which a customer's needs or expectations are met by a product or service.
A centralized office or facility where customer service representatives handle incoming calls and inquiries.
Information provided by customers about their experiences with a product or service.
A problem or concern raised by a customer that requires attention or resolution.
Polite and respectful behavior when interacting with customers.
Suggesting related products or services to customers to enhance their experience.
The ability to understand and share the feelings of a customer, demonstrating care and concern.
The likelihood that a customer will continue to do business with a company based on their positive experiences.
The process of exchanging information or ideas between customers and service representatives.
The process of educating and preparing customer service representatives to effectively assist customers.

21 Clues: Keeping existing customers. • Customers actively promoting your business. • The successful solving of a customer's issue or problem. • Polite and respectful behavior when interacting with customers. • The percentage of customer inquiries or feedback that receive a response. • A problem or concern raised by a customer that requires attention or resolution. • ...

Customer Service Crossword Puzzle 2023-10-12

Customer Service Crossword Puzzle crossword puzzle

Across

The first step in the customer journey.
This phrase is often used to show appreciation or gratitude.
The act of acknowledging and rectifying a customer's concerns.
The quality that makes customers come back.
A term for the holistic customer journey and interactions.
A company's unwavering focus on putting customers at the center.
The art of understanding and adapting to individual customer needs and preferences.
The practice of learning from customer feedback to enhance services.
A common acronym for "Customer Satisfaction Score"
A metric to measure customer loyalty and future revenue potential, initials CLV.

Down

Collaborative effort for exceptional customer service.
A score measuring customer satisfaction, with initials NPS.
What customer service aims to do - make the customer _____.
A term for team members who interact directly with customers.
The process of finding solutions to customer issues.
The technique of handling difficult or upset customers professionally.
Customer ________: Valuable input for improvement.
The first step in customer problem-solving.
The abbreviation for a software system that assists in managing customer relationships.
The art of providing service with a smile.
The ability to understand and share the feelings of a customer.
A measure of how long a customer waits for assistance.
A key element of customer-centricity, initials CS.
A synonym for outstanding customer service.

24 Clues: The first step in the customer journey. • The art of providing service with a smile. • The quality that makes customers come back. • The first step in customer problem-solving. • A synonym for outstanding customer service. • Customer ________: Valuable input for improvement. • A key element of customer-centricity, initials CS. • ...

911 Customer Service 2017-01-30

Across

is the best policy
this is the key to great customer service
you must do this with mental health callers- they may be calling in something real
is a technique to use when a customer is calling about a service your agency may not provide (2 words)
you should give great customer service from the blank
this type of customer tells eleven people
is a primary factor in the profit of a business in the private sector (2 words)
do this regardless (2 words)

Down

this type of customer tells three people
leave this (2 words)
is the process, method, service or product that the public has come to expect (3 words)
it is not enough just to sit at your console and just hear a caller, but you must do this
the reality is that it costs this to give great customer service
the primary internal customer of the fire/EMS
master the art of this
taking control of a call is this (2 words)
you must answer the phone within this amount of time (2 words)
primary external customer of the PST
this is an essential part of customer service

19 Clues: is the best policy • leave this (2 words) • master the art of this • do this regardless (2 words) • primary external customer of the PST • this type of customer tells three people • this is the key to great customer service • this type of customer tells eleven people • taking control of a call is this (2 words) • the primary internal customer of the fire/EMS • ...

CUSTOMER SERVICE 2022-09-08

Across

to be
having a serious, important, or useful quality or purpose
the measurement used to set ones goals
consistently good in quality or performance; able to be trusted
surpassingly wonderful,cool
great significance or value
teach or educate

Down

a person engaged or qualified
exact and true
purposeful, determined and unwavering
Attitude toward a situation or event
absolutely necessary; extremely important
someone or something unique, distinctive or definite.
the total amount of time a representative spends in conversation with a caller

14 Clues: to be • exact and true • teach or educate • surpassingly wonderful,cool • great significance or value • a person engaged or qualified • Attitude toward a situation or event • purposeful, determined and unwavering • the measurement used to set ones goals • absolutely necessary; extremely important • someone or something unique, distinctive or definite. • ...

CUSTOMER SERVICE 2023-09-14

Across

I AM A CRAFTER
I LIKE BUMPY RIDES
I LOVE TO DANCE
I AM SHY
I HAVE 2 CARS
I AM FROM ONE OF THE 50 STATES
I WEAR GLASSES

Down

I LIKE BIG BAGS
I HAVE ONE DAUGHTER
I LIKE FASHION
I LIKE BLACK
I AM THE ONE AND ONLY
I SPEAK SPANISH
I HAVE LOTS OF STUFF ON MY DESK

14 Clues: I AM SHY • I LIKE BLACK • I HAVE 2 CARS • I AM A CRAFTER • I LIKE FASHION • I WEAR GLASSES • I LIKE BIG BAGS • I LOVE TO DANCE • I SPEAK SPANISH • I LIKE BUMPY RIDES • I HAVE ONE DAUGHTER • I AM THE ONE AND ONLY • I AM FROM ONE OF THE 50 STATES • I HAVE LOTS OF STUFF ON MY DESK

Customer Service 2022-10-02

Across

It is important to ___ customer needs
A tool to measure customer advocacy
Documents & Files containing sensitive
Polite expression of praise.
Make sure you deliver _____ service
Regulation gives the scheme the
We should always work towards improving

Down

Violation of code of conduct.
Ability to understand feelings of customer.
The quality of being faithful services.
Get it ____ the first time.
Not everyone is able to identify me..
Manage your workflow tasks
Go the extra ____ for your customers

14 Clues: Manage your workflow tasks • Get it ____ the first time. • Polite expression of praise. • Violation of code of conduct. • Regulation gives the scheme the • A tool to measure customer advocacy • Make sure you deliver _____ service • Go the extra ____ for your customers • It is important to ___ customer needs • Not everyone is able to identify me.. • ...

Customer Service 2021-09-21

Across

fix it
"I need help"
willing
talk
wait
only the best is good enough

Down

wow
good conduct
good job
fast
think ahead
respectful
"I can imagine"
own it

14 Clues: wow • fast • talk • wait • fix it • own it • willing • good job • respectful • think ahead • good conduct • "I need help" • "I can imagine" • only the best is good enough

Customer Service 2023-09-27

Across

WE SHOULD BE WORKING OUR TO-DO LIST DURING OUR _
QHC LETTER REQUESTS SHOULD BE SENT TO WHICH QUEUE?
WHAT COLOR IS THE PRIORITY HEALTH LOGO
SHOULD WE REVIEW PENDING CLAIMS WITH A MEMBER?
ROUTE QUEUS WHICH KNOWLEDGE ARTICLE WILL HELP WITH QUEUE TURNAROUND TIMES?
MATTER EXPERTS SME STANDS FOR?
DIABETIC SUPPLIES MAY BE COVERED UNDER PHARMACY OR _
WHAT MEETINGS ARE CONDUCTED TWICE A WEEK?

Down

CACHE PRIOR TO CALLING IT FOR TECH ISSUES WHAT SHOULD WE BE DOING?
COCC LETTERS INDICATE THAT YOUR PRIOR INSURANCE COVERED HAS _
INDIVIDUAL MARKETS ASSISTS WITH __ MATTERS
DO YOU HAVE TO ENROLL IN PH MEDICAL IN ORDER TO GET DELTA DENTAL?
WHAT MONTH DOES OEP START?
The Acronym for Priority Health

14 Clues: WHAT MONTH DOES OEP START? • The Acronym for Priority Health • MATTER EXPERTS SME STANDS FOR? • WHAT COLOR IS THE PRIORITY HEALTH LOGO • WHAT MEETINGS ARE CONDUCTED TWICE A WEEK? • INDIVIDUAL MARKETS ASSISTS WITH __ MATTERS • SHOULD WE REVIEW PENDING CLAIMS WITH A MEMBER? • WE SHOULD BE WORKING OUR TO-DO LIST DURING OUR _ • ...

Customer Service 2023-09-27

Across

WE SHOULD BE WORKING OUR TO-DO LIST DURING OUR _
QHC LETTER REQUESTS SHOULD BE SENT TO WHICH QUEUE?
WHAT COLOR IS THE PRIORITY HEALTH LOGO
SHOULD WE REVIEW PENDING CLAIMS WITH A MEMBER?
ROUTE QUEUS WHICH KNOWLEDGE ARTICLE WILL HELP WITH QUEUE TURNAROUND TIMES?
MATTER EXPERTS SME STANDS FOR?
DIABETIC SUPPLIES MAY BE COVERED UNDER PHARMACY OR _
WHAT MEETINGS ARE CONDUCTED TWICE A WEEK?

Down

CACHE PRIOR TO CALLING IT FOR TECH ISSUES WHAT SHOULD WE BE DOING?
COCC LETTERS INDICATE THAT YOUR PRIOR INSURANCE COVERED HAS _
INDIVIDUAL MARKETS ASSISTS WITH __ MATTERS
DO YOU HAVE TO ENROLL IN PH MEDICAL IN ORDER TO GET DELTA DENTAL?
WHAT MONTH DOES OEP START?
The Acronym for Priority Health

Customer Service 2019-07-25

Across

The claimants is angry at the, not you
If the claimant is upset stay
Have a thick
Be assertive but not
It's ok not to have all the
Use supportive

Down

Ensure you correctly, your claimant before anything else
Be aware of your
Actively
Watch you when speaking to claimants
Focus on the
Clarify what is being
If you do this you will calm down
This action shows you understand your claimants feelings

14 Clues: Actively • Focus on the • Have a thick • Use supportive • Be aware of your • Be assertive but not • Clarify what is being • It's ok not to have all the • If the claimant is upset stay • If you do this you will calm down • Watch you when speaking to claimants • The claimants is angry at the, not you • Ensure you correctly, your claimant before anything else • ...

Service Recovery 2025-09-29

Across

Customer’s opinion
A problem
Company’s rules
Saying you regret something
Reply to a question
How good the service is
Customer problem report
Money returned to customer

Down

Help given to customer
Late delivery or action
Fixing a problem
Person buying service
Staying with a company
Belief in the company
Employees working for company
Being just and equal
Phone contact
Assistance given
Repair the problem

19 Clues: A problem • Phone contact • Company’s rules • Fixing a problem • Assistance given • Customer’s opinion • Repair the problem • Reply to a question • Being just and equal • Person buying service • Belief in the company • Help given to customer • Staying with a company • Late delivery or action • How good the service is • Customer problem report • Money returned to customer • ...

Services Marketing 2020-05-10

Across

Web sites designed for small screens
Customer's actual service level expectation
This happens when service offering is adapted to needs and instructions
The C in CRM
Minimum service level tolerated by customer
Caring, individualised attention
A text message on your phone
The person that delivers the service
A link that your phone can scan
Abbreviation for word-of-mouth
Used to enable CRM

Down

The institution where you are studying at
What you have to do to understand your customer
Where you deliver your service (marketing mix P)
A consumer's feeling towards your brand if they become repeat buyers
What you use to measure customer satisfaction
Utilised to deal with problem of inseparability
What you do with service staff
A type of shopper that tests your service delivery
Charateristic of services

20 Clues: The C in CRM • Used to enable CRM • Charateristic of services • A text message on your phone • What you do with service staff • Abbreviation for word-of-mouth • A link that your phone can scan • Caring, individualised attention • Web sites designed for small screens • The person that delivers the service • The institution where you are studying at • ...

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